| 09/19/2016 |
Yes |
- Debt collection
- I do not know
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
Older American |
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We have owned XXXX XXXX bedroom timeshare units at XXXX XXXX XXXX XXXX XXXX for a number of years. We have always paid our maintenance fees in a timely manner. As usual in XXXX we paid our fees in the late fall for the 2015 year. After we made those payments we were informed that the buildings were condemned and would be demolished.
We received a letter that informed us of the decision to raze Buildings XXXX to XXXX that stated that we could walk away from a unit even if we had " past due maintenance fee balances ''. We gave the situation serious consideration and my wife spoke with XXXX on XXXX XXXX, XXXX. During that conversation she requested that the maintenance fee for XXXX of our units be refunded and we would walk away from that unit, and we agreed to exchange the other unit for XXXX in XXXX XXXX or XXXX. We signed the form ( see attached ) and sent it to XXXX XXXX XXXX as listed on the bottom of the form. In the cover letter attached to the form she stated that the exchange was contingent upon the return of the maintenance fee of {$630.00}.
On XXXX XXXX, XXXX XXXX called and spoke with XXXX and requested the refund of maintenance fee we were promised when we deeded over the XXXX unit. On XXXX XXXX, XXXX she followed up with XXXX and again requested the return of the maintenance fee. During those conversations she stated that it would be acceptable to apply the {$630.00} we were due to the XXXX assessment for the new unit in Phase XXXX or XXXX. She was under the impression that was going to be done.
Before we had the time to use our week XXXX in XXXX the building was condemned. It is my belief that the management company knew or should have known that the buildings in Phase XXXX were in serious need of repair and we were sold on accepting a transfer so that we could adsorb some of the {>= $1,000,000} cost of the needed repairs. It is my opinion that management at XXXX XXXX XXXX was acting in a fraudulent manner when they offered us the exchange.
We did not receive a deed to our replacement Unit until XXXX XXXX, XXXX. We went on the web to the member portal and there was a ZERO balance due ( I have a printout ). We assumed our maintenance fee paid in advance was credited to our account. We have now received a past due notice with a {$50.00} late fee and {$190.00} in interest and collection fees. On top of that we are being billed for a special assessment of {$560.00} spread over 3 years for the repairs to the building in Phase XXXX.
We are very disillusioned with XXXX and XXXX XXXX XXXX. Management at XXXX has taken {$1200.00} in maintenance fees for XXXX for 2 weeks of vacation which we were unable to use or exchange. They have coerced us into signing the Consent Order by threatening to name us in as a Defendant in a lawsuit before the Bankruptcy Court. They have sent us a collection letter with substantial fees for maintenance that is not due according to their website at the time. They have fraudulently induced us to exchange our week for a week in another building which was quickly condemned.
We are now getting regular calls from a collection agency calling to collect maintenance fees and a special assessment. We are not getting any answers to emails to the company seeking resolution.
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| 04/07/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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Recently I began receiving phone calls requesting to speak with my mother who has been dead for more than 9 years. The first few times the caller hung up when we told them she was unavailable. Then they began asking to speak with me, or my mother. After I would " verify '' my name I would be asked to verify my social security number, or my address, date of birth and or email. When I would refuse to give my ss # the caller would become more aggressive and demanding saying I have an outstanding bill and need to pay the collection agency that they are with. Today ( XX/XX/2017 ) I thought I would make an attempt to clear up any misunderstandings. After a hostile " conversation '' with " XXXX '' ext. XXXX at the phone # XXXX I had to resort to filing a complaint with the Indiana State Attorney General 's office who then told me this was a scam and to file a complaint with the Federal Trade Commission. XXXX was extremely hostile and aggressive on the phone. Insisting that I verify personal information even though he called my phone number. He stated that my mother owed a timeshare company, XXXX, almost {$3000.00} and that I too owed that amount. I stated that she was deceased for over 9 years and that all debts from her estate were paid in full when her estate was closed. He insisted that I was named in this invoice and that I was being aggressive and hostile because I would not verify personal information and had hung up on calls when I was requested to give them this information. He continued to yell at me through the phone. When I asked for proof of a contract she said I would have to call member services to receive this documentation.
I asked for his information and after several and specific requests this is what I was provided : XXXX. EXT XXXX XXXX Zealandi ( I verified the exact spelling ) XXXX XXXX XXXX.
XXXX, N.C. XXXX These phone calls are extremely harassing.
This company and any complies associated with this ( including the timeshare " XXXX '' ) needs to cease calling my home, cell phone, sending emails and mail.
Any credit reports filed against me or against my mother need to be removed immediately.
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| 05/31/2018 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Indicated you were committing crime by not paying debt
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Web |
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I was strong armed into buying a XXXX XXXX timeshare membership on XXXX2013. They wouldn't let me leave by trying to tell me other benefits to the membership. They mentioned that the timeshare maintenance wouldn't be more than {$1000.00} for the year that I use the timeshare, which I signed up for even years. Then they also mentioned that I would be able to give the timeshare back if I do not want it and the membership I was purchasing was from someone that did turn it in. I have tried to get to a resolution with the company but they said that I can not return the timeshare or change title until the loan is completely paid off. I haven't used the timeshare sine I purchased it due to none of the resorts being available thru the membership - but units at the resort were available online at hotels.com for cash. I only was able to exchange points. Plus the payments have to be automatically otherwise they said the interest rate would be higher, which I wasn't told when I purchased the timeshare. Plus the loan isn't even showing up on my credit, so I have no way to know how much is still outstanding.
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| 12/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I've disputed several inaccuracies on my credit report with dispute letter dated XX/XX/2020 to XXXX for the account XXXX XXXX XXXX that's being reported on my credit profile. XXXX responded back to me stating the company that reported the information has certified to XXXX that the information is accurate. I am filing a complaint on XXXX and XXXX XXXX XXXX for the inaccurate information reported on my credit profile which is highly damaging to my credit score. Because of the inaccurate information reported I would like for the item XXXX XXXX XXXX be deleted per FCRA.
In the dispute letter I also asked XXXX to disclose all information to me in my consumer file clearly and accurately per Section 609 ( a ) ( 1 ) of the FCRA without any truncates of my account number and social security number. XXXX have failed to do so as I requested.
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| 12/27/2018 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Referral |
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| 03/08/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt was paid
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|
Web |
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| 06/29/2016 |
Yes |
- Debt collection
- I do not know
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- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Postal mail |
Older American |
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| 06/24/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt was paid
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Fax |
Older American, Servicemember |
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| 06/23/2016 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Referral |
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