Worth Finance Corporation CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
01/14/2017 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • TX
  • 77040
Web
I previously submitted a complaint on worth finance for inaccuracy reporting and they responded back stating that they are reporting in compliance with fcra laws. My credit report is still inaccurate and is reflecting as a recent charge off with late pays being reported after the account was closed and charged off. I attached a picture of my current report showing the inaccuracy that they verified was correct and below is their response to my initial complaint. Worth finance said : Explanation of closure Worth Finance Corp ( WFC ) Statement : WFC has provided a redacted Account Reporting Review ( ARR ) Which shows the accuracy in our Credit Reporting regarding XXXX claims. WFC has provided redacted CDV from about XX/XX/XXXX which shows Accuracy in our Credit Reporting. Noting that our First Date of Delinquency shows as XX/XX/XXXX which show favor to XXXX. WFC has verified coding to CRA that show " Completed Investigation of FCRA Dispute- Consumer Disagrees '' XXXX ( XXXX ) opened a New Loan with Worth Finance Corp ( WFC ) on XX/XX/XXXX XXXX terms were 12 monthly payments, 1st payment due XX/XX/XXXX, her pay record is as follows ; XXXX made her first payment on XX/XX/XXXX, the payment covered her XX/XX/XXXX and XX/XX/XXXX payments with remaining applied to Payment due on XX/XX/XXXX. XXXX next paid on XX/XX/XXXX ; proceeds from payment along with credited overpayment on XX/XX/XXXX paid her XX/XX/XXXX payment due, however she remained past due for XX/XX/XXXX and XXXX. WFC Charged off her Balance on XX/XX/XXXX. XXXX First Date of Delinquency would be XX/XX/XXXX because although XX/XX/XXXX made and additional payment on XX/XX/XXXX, she never brought the Balance out of Delinquency since XX/XX/XXXX ( First Date of Delinquency ). On or about XX/XX/XXXX XXXX sent in a Consumer Dispute Verification ( CDV ) to XXXX stating " This account is inaccurate charge off accounts can only update status as per fcra and it is reporting late payment history on a 4 year old charge off please delete '' WFC investigated the CDV and upheld it per Fair Credit Reporting Act.
05/29/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • TX
  • 782XX
Web
Took out a installment loan which has, like most loans, a payoff amount which reduces the amount of interest that I pay out during the duration of the loan. For example, If I borrowed XXXX, @ 85 % interest my payment would be about XXXX. If I pay more than the XXXX, the extra funds go directly to the XXXX to reduce the loan amount minus the interest. On XX/XX/XXXX I took out an installment loan from Worth Finance, the business is located on XXXX XXXX XXXX XXXX XXXX Texas [ XXXX ] XXXX, I've been making all my payments on time. At times I've made bulk payments in the amounts of anywhere from {$300.00} to {$400.00}, figuring that the payments were bringing down the loan amount minus interest. Interest is added after the bulk payments has changed the loan amount. What Worth Finance has been doing, they've used the bulk payments as monthly payments, by doing that they have been collecting interest @ 86 % and never adding the bulk payments to reduce the loan amount. As you can see, if a customer pays out the loans early, they, Worth, losses interest. The contract that I signed makes no mention that they have the right to do that. If they would like to do such a thing I must be notified in writing, which I have not ever seen, much less received. It's in clear violation of the contract. When I approached the clerk, initials XXXX, I was told the computer does that they don't. Regardless it's not in the contract that such actions are being done with my or anyone else 's bulk payments. I'm sure they have doing it for month 's if not longer, I notified the Consumer Protection Division off XXXX XXXX here in Texas, to no avail. I'll be meeting with the manager today for the 3rd time to resolve the issue. My account number / XXXX XXXX/XXXX Office loan XXXX XXXX was my address at the time. I met with an company employee on XX/XX/XXXX. Issue was not solved. Again, blaming the computer as the culprit.
04/27/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Improper use of your report
  • Reporting company used your report improperly
  • TX
  • 781XX
Web Servicemember
I've never really paid to much attention to my credit before till recently. when I was receiving loan offers in the mail and credit cards and phones calls not stop people wanting to give me a loan. This all happened after me and my son father broke up I cant prove this was him but someone was applying for me credit everywhere wasn't getting approved. when I did a credit report I saw some stuff but not everything that's on there now wasn't on there at first. In XXXX my online banking account was hacked into I am still not really sure what happened. I received a check in the mail from worth finance for {$1000.00} it was XXXX time and with no help from my sons dad I was relived I got it. I deposited through my XXXX XXXX XXXX app. and like 2 weeks later another XXXX dollars was pending in my checking except I didn't know where it came from and my online banking didn't show anything but {$1000.00} was pending. I called the bank asked about it beings its was a Saturday there wasn't much they could do or tell me then the money first disappeared and days later my account was clothed. I called no one knew or could tell them I finanially received a letter in mail with instructions on what I needed to do. so I filed for identity theft reported it to the police and in XXXX almost 3 months later they closed there investigation. I then learned the worth finance check had something to do with it and I've been have a hard time with my credit since. no one actually stole anything or was able to get a credit card that im aware of yet. I would really appreciate it if you'll could help me fix my credit issues. I do everything from the bank and my identify theft report.
03/23/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 32073
Web
Worth Finance mailed a random check to my home address, at the time XXXX XXXX XXXX, XXXX XXXX TX. XXXX XXXX the check was cashed. I knew nothing about the check and told them this when they came to my door. They put the debt on my credit report status closed in the amount of {$1100.00}. I have tried since XXXX to pay the balance and was told No I had to now pay {$3000.00}. I spoke with XXXX on XXXX/XXXX/XXXX who remember speaking with me in XXXX telling me again they would not allow me to pay the balance. I can pay {$99.00} a month, I told her I wanted to pay the balance of {$1100.00} and a letter stating the debt was paid in full. XXXX then stated she could not hear me so I called from my work phone. when she answered and I repeated I did n't think it was fair for their company to ask for XXXX on a closed loan, She then stated that the balance was not {$3000.00}. but {$2500.00} and it was lower then that in XXXX XXXX. I asked for a supervisor because as I explained to her. If the balance of this loan was less then XXXX in XXXX do n't you think I would have paid it. I am calling from my work number, which I gave her to give to her supervisor, which she stated was out of the office until XXXX/XXXX/XXXX. when I disputed the debt with XXXX XXXX, there was nothing done because they are one of Worth Finance main resources.
02/04/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • TX
  • 775XX
Web Older American
Covid has been really tough and I no longer have an income as well. Our house only gets two monthly checks, once a month from both SS and VA. They are not huge checks at all. My mother got the loan and cashed the check. It's basically one of those companies that send you a real check and they go from there. The company I am talking about is Worth Finance in XXXX, TX. Not only are they calling the house, which they never had the house number, but they found my mother 's cell, which is always off unless we leave the home. She was really confused and it turns out, they admitted that they did an extensive family search to find all of our numbers. I have only given them my cell because my mother doesn't understand when folks use specific wording. Therefore, I handle everything. I get upwards of almost 10 calls a day and several voice messages. It's gotten to the point to where we have no idea what to do.
04/06/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 32073
Web
A request has been submitted requesting 60 days to settle my dispute. Worth Finance has also stated that I have called during the month of XXXX, I have been in contact with this company since XX/XX/XXXX. I do agree with the statement made that I was unhappy with option that was presented to me. Please note this company has reported this loan as a charge off and bad debt since XX/XX/XXXX. Knowing that the loan reach it 's limit of collection in the state of Taxes. WFC tried to re-instate a payment plan or increase the amount due, again on a CHARGED OFF, BAD DEBT as reported since XX/XX/XXXX. I made contact with them, they have not called back and should not be allowed to draw out or delay action of removing debt from my credit report.
10/26/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • GA
  • 30260
Web Servicemember
I noticed these fraudulent accounts and inquiries on my credit reports and I've disputed them several times with the companies and XXXX, XXXX and XXXX and they are still stating these are mine without properly verifying. Some of these items are more than 7 years old. Please remove the following fraudulent accounts and inquires immediately, thank you. Accounts Opened Amount XXXX XXXX XX/XX/XXXX {$4000.00} XXXX XX/XX/XXXX {$1700.00} XXXX XXXX XXXX XXXX XX/XX/XXXX {$0.00} XXXX XXXX XXXX XX/XX/XXXX {$540.00} XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX {$2800.00} XXXX XXXX XXXX XX/XX/XXXX {$800.00} XXXX XXXX XX/XX/XXXX {$230.00} Worth finance Corp XX/XX/XXXX {$1400.00} Hard Inquiries XXXX XXXX XX/XX/XXXX
11/21/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • TX
  • 77802
Web
I received a loan letter with a check for {$1500.00} from the Worth Finance Corp, for which I never requested the loan. The APR 96.85 % is so crazy asked to pay back {$2200.00} and monthly pay {$190.00} to them because of the {$75.00} acquisition fee and {$720.00} handling fee. A family member didn't find it was a loan letter and deposited the check to the bank. However, we do not require a loan, and we never need the loan from the company. We contact the company, and who request us to provide the ssn and personal information to create the account. We do not want to provide our private information to this unknown company and want to return the money they send to us.
03/04/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Incorrect information on your report
  • Information belongs to someone else
  • TX
  • 77026
Web
I received a phone call 3 years ago stating I had a loan with XXXX XXXX for {$750.00}. I explained to them I had never applied for a loan with them. They informed me I didn't apply that they mailed me a check for {$750.00} to an old address and someone signed it cashed it so now I owe a balance. I reported this as fraud and informed them in writing that I didn't live at the address or sign a check from them. I also requested the item be remove from my credit report verbally and in writing. As of today it's still on my report and I have been going through this for 3 years. Please help me resolve the fraudulent account.
08/26/2023 No
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • TX
  • 77015
Web
On My Credit report it shows that XXXX XXXX Debt. was Over 5 years old and beyond the Texas Statute of Limitations and as a Violations of the Fair Credit Act they removed the Debt and restarted the Debt in XX/XX/XXXX when in fact the date on the debt shows a date in XXXX which is 5 years ago. The uploaded Documents would show proof that the company purposely trying to Violate the Fair Credit act by removing and restarting an Debt that legally is not collectable and not valid due to the Texas Debt statute of limitations.
07/26/2021 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • TX
  • 78660
Web
Last week, I received a check in the mail for a {$1200.00} " XXXX XXXX ''. The check is dated XX/XX/2021 from Worth Finance Corp., XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX. The terms of the loan are 12 payments of {$150.00} for an APR of 82.51 %. I did not seek this loan. All I need to do to accept this loan is to cash the check. This appears to be a bulk mailing. ( Mailed from zip code XXXX Permit No. XXXX ) I believe the interest rate is usury. If this conduct is not illegal, it probably should be.
07/03/2016 No
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • TX
  • 77040
Web
Worth finance is in violation of federal and state laws of consumer credit reporting. This account is reflecting open on my credit. It is to my understanding that loans are charged off at 120 days. I disputed this account and it came back as reported accurate, it is impossible for an original creditor to report an account charged off and open at the same time. This inaccurate credit reporting is affecting my civil rights to an accurate credit report and is tarnishing the accuracy of my credit score.
11/14/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Was not notified of investigation status or results
  • TX
  • 77573
Web
I am filing this complaint because XXXX has ignored my request to provide me with the documents that their company has on file that was used to verify the accounts that I disputed. Being that they have gone past the 30 day mark and can not verify these accounts, under Section 611 ( 5 ) ( A ) of the FCRA - they are required to " .. promptly delete all information which can not be verified. '' that I have disputed on numerous occasions, Please resolve this matter as soon as possible. Thank you!
03/24/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • TX
  • 78247
Web Servicemember
I received a letter with a check for XXXX dollars as part of a pre-approved loan. I never asked for the load nor applied for any loans in last 2 years. The terms in the back are as follows : Annual Percentage Rate : 88.76 % Finance Charge : {$450.00} Amount Financed : XXXX Total of Payments : XXXX This seems really like a predatory practice as it comes right around the time of a stimulus that will give people about this much or a little more. They interest rate is just out of this world.
02/07/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • TX
  • 77433
Web
Worth Financial is not authorized to inquire or add any information to my credit report. They inquired my credit after a transaction. there was no application nor contract regarding this transaction. Furthermore, Worth Financial was informed that I was a victim of XXXX and ill and requested accommodations. Worth financial attached late fees an reported delinquent payment to my credit report. Never authorized them to report anything to my credit.
03/30/2015 Yes
  • Payday loan
  • Received a loan I didn't apply for
  • TX
  • 78704
Web
I received a letter from Worth Finance Corp that included a " check '' for {$800.00}. In reality, this is an offer for an {$800.00} loan with an APR of 91.02 % ( {$370.00} in finance charges ). Is this legal? Should n't the CFPB be shutting down predatory lending of this nature?
04/29/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TX
  • 77074
Web
I AM A VICTIM OF IDENTITY THEFT. SOMEONE STOLE MY PERSONAL INFORMATION TO OPEN THE FOLLOWING ACCOUNT IN MY NAME : WORTH FINANCE CORP. OPENED : XX/XX/14 XXXX. XXXX I HAVE PROVIDED THEM WITH A POLICE REPORT AND ID THEFT REPORT, THE SAME ONE I AM UPLOADING TO YOU.
10/24/2015 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • TX
  • 78745
Web
I just recently got a new job and the loan company is calling me at work. I ca n't have personal calls on my work phone, and all calls are recorded due to the nature of my job. The company is jeopardizing my employment.
01/27/2024 Yes
  • Debt collection
  • Credit card debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • TX
  • 77038
Web Servicemember
08/05/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Credit monitoring or identity theft protection services
  • Problem with product or service terms changing
  • TX
  • 77004
Web
03/28/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem when making payments
  • TX
  • 78250
Web
05/12/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 78665
Phone
01/19/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • TX
  • 77077
Web
12/16/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • TX
  • 77339
Web
10/06/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • VA
  • 23229
Web
07/01/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • TX
  • 78520
Web
08/04/2020 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • TX
  • 79605
Web
01/30/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
Postal mail Older American
10/23/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • TX
  • 77016
Phone
05/16/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • TX
  • 76542
Web Older American, Servicemember
10/10/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • TX
  • 77013
Web
01/17/2017 Yes
  • Payday loan
  • Payment to acct not credited
  • TX
  • 784XX
Web Older American
08/31/2016 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 77065
Web
08/04/2015 Yes
  • Payday loan
  • Received a loan I didn't apply for
  • TX
  • 77578
Web Older American
07/10/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • TX
  • 78229
Postal mail
03/24/2015 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • TX
  • 78227
Web Older American, Servicemember
02/25/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VT
  • 05356
Web Older American
02/24/2015 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 78202
Web Servicemember
02/11/2015 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • CO
  • 80010
Web