| 10/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I initiated a bank account money transfer using WorldRemit services on XX/XX/2018. The funds were debited from my XXXX XXXX account on XX/XX/2018. On that same day, XX/XX/2018, I received an email from WorldRemit stating that " the money transfer of USD XXXX to XXXX has now been processed. The funds should be credited to the receiver 's account in 1 business day. '' My receiver also received a text message, ( the same day ) on XX/XX/2018, from a local number ( XXXX ) stated that he received a money transfer and that the funds would be deposited in his bank account in 1 business day. On XX/XX/XXXX, I contacted my receiver to inquire about the status of the deposit. To my surprise, the funds were not deposited in his account. On XX/XX/XXXX, I, again, contacted my receiver to check on the status of the money transfer and was confirmed by the receiver that the funds were still not deposited to his account. I contacted WorldRemit on XX/XX/XXXX, at around XXXX MST. After 25 minutes of wait time, a representative answered my call. She verified my information and asked how she could help. I explained that I made a transfer to XXXX, the funds were debited from my XXXX XXXX account, and that I received an email from WorldRemit stating that the funds would be deposited in the receiver 's account in 1 business day, ( on XX/XX/2018 ). However, as of ( today ) XX/XX/2018, the funds were still not deposited in the receiver 's account. The representative sated that their system shows that the transaction was paid to the receiver on XX/XX/2018. I asked how it was possible for their system to show that the transaction was paid on XX/XX/2018, when I received an email from WolrdRemit on XX/XX/2018, which stated that the transaction was processed and that the funds would be deposited in the receiver 's account in 1 day, on XX/XX/2018. The representative was not able to answer that question so I requested to speak with a manager. She insisted that I called back because they were under staff and no manager was available to speak to me. I re-iterated my wish to speak with a representative of the company, preferably a manager to find out why WorldRemit has not yet deposited my money transfer to my receiver 's bank account. The representative placed me on hold for 30 minutes, then transferred me to a floor supervisor named XXXX. I re-explained the situation to her. She gave me the same answer as did the representative, that their system shows that the funds were deposited into the receiver 's account on XX/XX/2018. I, again, re-iterated that the funds were not deposited into my receiver 's bank account as of XX/XX/2018. I explained that I received an email on XX/XX/2018, from WorldRemit confirming that the funds would be deposited into the receiver 's account on XX/XX/2018, and I asked the floor supervisor if the email came directly from WorldRemit. She responded that the email was authentic and was directly sent by the company. I asked why the email stated that the the funds would be deposited in the receiver 's bank account on XX/XX/2018, but their system shows that the funds were deposited in the receiver 's account on XX/XX/2018. Yet, no deposit was made to the receiver 's account as of XX/XX/2018. The supervisor was unable to provide me an answer as to why WorldRemit has not yet deposited the funds to the receiver 's account. All she could tell me was that they work with a third party in the receiving country, and that the third party told them that they deposited the funds into my receiver 's account. I reiterated that no deposit was made into my receiver 's account as of the XX/XX/2018. I then requested for her to transfer me to her manager, or to anyone that can help me figure out why WorldRemit has not yet deposited my money transfer into my receiver 's account. She stated that she did not have a manager to transfer me to, that she was the only one I could speak to. She insisted that the funds were deposited in the receiver 's bank account on XX/XX/2018. I, again, re-iterated that WorldRemit has not deposited the money transfer into my receiver 's bank as of XX/XX/2018. I then requested her to provide me with a proof of deposit from my receiver 's bank ( XXXX ) with the date, time and amount deposited into the receiver 's account. She responded that she would call their partners in the receiving country, on XX/XX/2018, to have them request a proof of deposit from the receiver 's bank, XXXX and that she would call me back on XX/XX/2018 with an update. I have not received any call or email from her or from anyone from the company on XX/XX/2018. I contacted the customer service line today XX/XX/2018, at XXXX, I was placed on hold for half an hour when I requested to speak with a manager, then I got hung up on.
Transaction Number XXXX
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| 09/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I used Worldremit.com and online money transfer service to remit to a con artist in XXXX that advertised himself as a mobile app developer. The developer in XXXX failed me to deliver me the product and I reported the issue to the World remit on the XXXX of XXXX. I was told by the agent that my claim will be investigated and my complain will be sent to their fraud unit. After waiting for so day I decided to call worldremit.com again on the XX/XX/2018, the agent I spoke pulled up my file and told me there was an email that was sent to me on XX/XX/XXXX but i missed it because it ended in my trash. When I opened the email it neither addressed my issue and makes a good sentence to understand ( pls send email below after complain ). I replied the email and addressed the email in related to the person I have being sending money to which I clearly said the funds were meant for mobile app development and the developer was providing a service for me which he didnt deliver. On XX/XX/XXXX I got an email from worldremit.com stating that my account as being disabled ( See email below ). I was surprised and curious, so I decided to call their support team. the agent I spoke made know my account was closed because they don't allow Business transactions but on their it shows send Money to family and friends and pay for goods and services. So I asked him, why do you have pay for goods and services on your website when you dont allow it then he lied again that this only applies in the United States, then I wonder why that appears on your website if you cant use that service in the United States. I asked about my claim then he said the only thing they can do is to watch for future transaction of the guy that defrauded me and they wont be able to file a complaint about him to relevant authorities in XXXX. in this case world remit as failed to protect me as consumer and as violated my rights as a consumer, to make matter worse after reporting that I was defrauded they have decided to shut down my account with a simple excuse so I cant get my money back or bring the criminal to justice. Also I believe worldremit is trying to destroy evidence as I dont have the transaction history of funds I made to this guy since my account as disable my account.I only have a single transaction information WORDREMIT EMAIL TO ME Your case number : XXXX Hi XXXX, Thank you for using WorldRemit!
As we are a regulated money transfer company, we are required to verify the nature and reasons for the transactions undertaken by our consumers. In support of this regulatory mandate, we ask that you provide us at your earliest convenience the following items : Your current employment or the source of funds for the transactions ( please include company you are employed by and the position you hold, if applicable ), Your relationships with the recipients to whom you send funds, The purpose of the transactions, and Your intended activity going forward Please reply to this email with the requested information.
Please note that your account may be temporarily closed if a response is not received in a timely manner.
Should you have any questions regarding this email, please contact our Customer Service Team with WorldRemit through the phone number listed on our website ( XXXX XXXX ).
We thank you in advance for your cooperation and prompt response.
MY REPLY I own a XXXX XXXX XXXX agency and also work.
XXXX XXXX ( OWNER ) XXXX XXXX XXXX ( XXXX XXXX XXXX ) A fraudulent mobile app developer To design a mobile app for me Return the funds as he as not provided the product he was paid for months now WORDREMIT REPLY Dear Mr XXXX Thank you for using WorldRemit We regret to inform you that your account does not meet our approval criteria and we have therefore suspended your account in accordance with our terms and conditions. Unfortunately we will not be able to provide you with our services for the time being.
If you have any queries on this decision or anything else, please do not hesitate to contact customer support through our website.
Best Regards, WorldRemit Customer Service
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| 01/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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After 9 transactions of $ XXXX each I recieved this email asking for proof of wealth and my account was shut off Your case number : XXXX Hi XXXX, Thank you for using WorldRemit.
In order to comply with United States regulatory requirements, WorldRemit is required to verify the nature and reasons for the transactions undertaken by our consumers.
What this means for you : When you submit transactions through WorldRemit, we XXXXay require you to supply us with additional personal identifying information. For additional information regarding these requests, please review WorldRemits Terms And Conditions, located on our website via the following link : here.
In order to fulfill our regulatory obligations at this time, we kindly request you provide the following information : A full copy of your last XXXX ( XXXX ) months bank statement that shows your name, address, deposits on the account, and WorldRemit transactions ( in PDF format ) An explanation of the deposits on the bank statement ( proof of the deposits XXXX be required ) Your current employment or the source of funds for the transactions ( please include company you are employed by and the position you hold, if applicable ) Your relationship ( XXXX ) with the recipient ( XXXX ) to whom you send funds The purpose of the transactions Your intended activity going forward Please reply to this email with the requested information.
XXXX assured that your personal data and information will be submitted through secure electronic channels. Protecting the confidentiality, privacy and integrity of consumer data is a top priority at WorldRemit.
Please keep in mind that as a result of WorldRemits regulatory obligations, your account XXXX be temporarily suspended if the information has not been received within XXXX ( XXXX ) business days. As a valued consumer, and in order to prevent any potential delays in the processing of your transactions, we will ensure that a member of our team promptly addresses any questions or concerns that you may have.
Should you have any questions regarding this email, please contact our Customer Service XXXX with WorldRemit through the phone number listed on our website ( XXXX XXXX ).
We thank you in advance for your cooperation and prompt response.
Kind regards, WorldRemit XXXX XX/XX/XXXX After sending bank statement and paycheck stub and a phone call they closed my account Good day I had a conversation with you regarding my case and you informed me that you would be closing my account for the fact I would not divulge some PI ( personal information ). You claimed it was because of the federal rules and regulations which was not true. It was later divulged that you organization compliance department was requesting this information and not the government oversight agencies.
So this is the real meaning of my email, since your organization closed out my account ( I confirmed this morning ) I demanded an email that all my PI has been removed and an email stating that this has happen with accordance from the Consumer Affairs and XXXX agency. Here some reference matter for your edification : If your compliance department has a change of mind I am willing to listen and maybe we could do business again but for now if this is not completed in the next 30 days I will move to litigation.
XX/XX/XXXX Good day This is my last request that you have disposed of all financial data and accounts within your system if I do not hear back regarding this matter, I will take it as non-compliance and will seek legal advice and exercise my rights.
XX/XX/XXXX I am willing to continue a conversation : I want all my PI removed from their systems, they checking accounts, passport, drivers license and banking details.
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| 04/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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On XX/XX/2021, I sent {$490.00} to a friend in XXXX on his mobile phone. During the process of re-entering the phone number, the last digit was wrongly entered as 9 instead of 6 and so the funds went to a wrong person we didnot know. Since my recipient did not get the money, I immediately filed a complaint online and asked WorldRemit to help retrieve the funds. Meantime, my friend contacted the wrongful recipient and after calling to speak with me, he was kind enough to willingly give the funds to the intended recipient.
I again immediately contacted World Remit via their website and advised that the matter had been resolved and to immediately discontinue any efforts related to my earlier complaint. Despite this request however, they still went ahead and took the money back from the XXXX XXXX XXXX account. All attempts to release the money have failed. I have called and also had online chat conversations with WorldRemit but the matter hasstill not been resolved. In one instance, their customer service representative hung up on me after waiting and being on hold for several minutes to talk to them. They don't seem to care about customer service and their disregard for customers knows no bounds.
Here aremy concerns with the company:1 ) Why on earth would you ask for a phone number, ask for it to be re-entered and still let the transaction go through when the two numbers are different and not entered correctly? What is the purpose of verifying with a re-entry of the digits if thereis no mechanism for detecting different numbers that are inadvertently entered? If thedifferent numbers were entered on purpose, thereshould be a procedure in place for WorldRemit to confirm with the customer before remitting the funds.
2 ) Why does WorldRemit entice you with high exchange rates display and at the end of the transaction lower the exchange rate on the back end? That is such shady business practice and an illegalbait and switch on the customer. They should display the applicable exchange rate upfront without the deception.
3 ) WorldRemit must train its representatives to be more responsive and customer friendly. Hangingup on a customer after a long hold time is irresponsible, unacceptable and totally wrong.
4 ) I have since done a lot of research on the matter and have discovered that the correspondent agent they have in XXXX is a man known for fraud. They should immediately cease using him as an agent. Although WorldRemit, to their credit, immediately notified the agent, he has simply refused to respond or act on it. One of the office employees has confirmed that at least two emails have been received on the matter which they, as employees, have brought to the attention of the agent but he has ignored them and refused to act. His name is XXXX XXXX. I demand that WorldRemit cease using him as their agent in XXXX. There are several reputable agents and I have now been using other more reputable remittance companies and have stopped using WorldRemit.
5 ) WorldRemitmust either compel their agent to immediately release the funds or if they prefer, they can refund the remittance back to me here in the US with immediate effect.
|
| 08/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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On XX/XX/XXXX, I requested an international money transfer of {$1500.00} to my family through my XXXX brother in XXXX with Transaction number : XXXX. Usually this takes few minutes to be remitted to the recipients account. But strengly, this time the funds where not remitted due to technical issues with the company, Worldremit. I waited for three ( 3 ) to allow the company resolve the issue at their end and remit the funds to my family since I was receiving email and sms from the Company ( Worldremit ) about the delay of the transaction. After three days precisely on XX/XX/XXXX, the funds was still to be received by my family. So I called the constumer service at worldremit and was told they are not sure when the funds world be received by the recipient.
On XXXX XXXX, I received a generated receipt that the funds have been paid to my recipients account. So I contacted my recipient in XXXX to confirm the reciept of the funds but he said he had not been notified by the bank ( XXXX XXXX XXXX ) through alert yet. So he waited a whole day and went to the Bank in XXXX but he was told that no funds were avaliable for him in his account.
With that report, I chatted the Worldremit through live chat and I was requested to obtain a proof of non reciept of funds from the bank by requesting the bank statement with the said period which he did. This I submitted as a compliant to Worldremit since XX/XX/XXXX and was given a case number : XXXX.
Since XX/XX/XXXX, I discovered that nothing was done about my case and compliant so I called on XX/XX/XXXX to know what was happening to my funds but there was no postive response from Worldremit. They told me that the funds were paid to their local Partners in XXXX and that they were in communication with XXXX XXXX XXXX to resolve the issue. I asked my XXXX brother to file a compliant with XXXX XXXX XXXX which he did on XXXX XX/XX/2021 sith case number XXXX XXXX and was told it was a failed transaction.
I waited again for response but none came. I contacted Worldremit again on XX/XX/XXXX to know what was really happening since it was more than 2weeks I requested the transaction but I was told to wait. I said how long? and I was told latest, Monday, XX/XX/XXXX everything will be resolved as they, Worldremit has reordered the transfer since it was not yet received.
I waited three more days from XX/XX/XXXX, I never got any response from Worldremit and the funds have not been remitted. On Monday XXXX, the recipient filed another complaint with XXXX XXXX XXXX and was given the case numbers XXXX, XXXX XXXX, XXXX, XXXX XXXX and XXXX. None of the cases have yielded any result sofar Today, XX/XX/XXXX I called Worldremit to know what is really the problem with the transaction and inform them that the Bank in XXXX has told me that the transaction failed and that I need a refund so that I may use other transfer agent and they are still asking me to wait or that they are in communication with the local partner for over 3 weeks now.
I want a refund of my funds back let me use other transfer agent as my family is hurting very badly at this time I
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| 08/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/2023, I transferred the sum of {$3000.00} through WorldRemit Corporation in one transaction to be collected by a family member and, another {$900.00} in another transaction to be deposited in XXXX equivalent into my account in XXXX Mind you, I have transferred money to the same recipient through WorldRemit on multiple occasions.
On XX/XX/2023, I got a message from WorldRemit asking me to provide more information due to regulatory requirement. I gladly complied. I responded to all their questions and attached my bank statement and my pay stub from my employer as requested by WorldRemit.
On Thursday, XX/XX/2023, I received a message from WorldRemit that they deposited the sum of XXXX XXXX ( The equivalent of {$900.00} at the time ) into my account in XXXX. However, no money was deposited into my account. Even as I write this message on Tuesday, XX/XX/2023 at XXXX XXXX XXXX no money has been deposited into my account in XXXX XXXX I have checked my account several times, I have called my bank several times, no money was sent into my account. My bank said I have to call WorldRemit.
From that point I did not hear anything from WorldRemit again. I called their customer service so many times. I ended up hanging up the call after 45 minutes on the phone with recorded message looping around and no human to answer my call. I was lucky to get a hold of their customer service after a very long hold yesterday, XX/XX/2023. I spoke with XXXX who said she had sent the case to the refund department to cancel the transaction and refund my money.
I woke up to a message from WorldRemit this morning informing me that they suspended my account because I did not respond to their request for additional information. You can imagine how shocked I was to that allegation because their message actually came as a reply to my message where I supplied them with all the information they requested from me, and I also attached my bank statement and my paystub to the message. I replied their message and I told them that I responded to their request and I provided the documentation they asked for.
As at this morning, I could no longer assess my WorldRemit account, and there is no information from WorldRemit as to the refund of my {$3900.00}. To my amazement, I tried to call their customer service number, only to realize that they have blocked my phone number, so I could not reach them on my phone. I had to call use my daughter 's phone to call them without any problem, though nobody answered the call. As you can see from the attached documents, WorldRemit has not paid me for the transfers that I made, and they have not refunded my money.
No one to call, no one to complain to. This is fraudulent practice and I don't even know how they are still able to maintain their license as a financial institution.
|
| 05/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Confusing or misleading advertising or marketing
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|
Web |
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On XX/XX/XXXX I initiated a money transfer to XXXX through the company named WorlldRemit, this transfer was intended to help a family member to get medical attention in XXXX, the transaction number is XXXX ( see attached screenshot ) and was charged to my credit card. By XX/XX/XXXX I have to cancel the transaction because the payment wasnt still deposited to the recipients account and I have to use another company to send the money since this was very urgent. As seen on the screenshot attached when one is placing the order it clearly says the money would be deposited the same day to the recipients account, misleading the customers who use the service thinking they are going to have a quick resolution of the service contracted.
On XX/XX/XXXX when I requested the cancelation due to a failure of WorldRemit to deposit the money to my recipients account a customer service representative told me via chat that the refund will appear whiting the next 7 business days back to my credit card.
On XXXX the XXXX I got in touch again via chat with a customer service representative from WorldRemit who told me that the refund was made already, but that he wasnt able to send me any proof to support that transaction, like a trace number, refund number or any receipt whatsoever, in order for me to contact my bank.
Until today XX/XX/2021 the refund of the money hasnt been made yet, and yesterday XX/XX/XXXX, I spoke over the phone with an agent named XXXX and still she wasnt able to provide any support of this refund arguing that she did not have access to that information, and after insisting for a very long period of time over the phone she finally agreed to send the receipt, but for my surprise I got an E-mail from WorldRemit with the receipt of another WorldRemits client, who I do not have anything to do, on this receipt one can see all the personal and financial information of this customer.
I question how come a customer service representative cant have access to a receipt or trace number belonging to the refund of my money, but she can have access to somebody elses account and spread this information to other customers, that is a clear violation of their same policies of the company and on the same receipt they state clearly the following WORLD REMIT DOES NOT DISCLOSE ANY NON-PUBLIC PERSONAL INFORMATION ABOUT OUR CUSTOMERS EXCEPT AS PERMITTED BY LAW statement that they are violating, which tells me WorldRemit doesnt provide any personal information protection to his clients.
Today I spoke with a Worldremit supervisor whose name is XXXX, and still he hasnt been able to produce any proof of that apparently refund made to my credit card, I have contacted my bank several times and they confirmed that there is not any refund on its way to my credit card.
|
| 09/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
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Web |
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I am a customer of WorldRemit Money Transfer Company.
On XX/XX/XXXX they requested I provide them with the following information and I did so : XX/XX/XXXX bank statement that shows your name, address, and deposits on the account as well as the WorldRemit transactions An explanation for all of the deposits on the bank statement ( proof of the deposits may be required ) Current photo ID ( front and back ).
Then on XX/XX/XXXX, they requested the following information and documents and I provided them the same day : - XX/XX/XXXX bank statement from your checking account ending in XXXX ( all pages ) that shows your name, address, and deposits on the account -An explanation for the multiple cash deposits on the bank statement -Proof of small business loan -Proof of check deposits on the business bank statement -Are your transactions business related? If not, please provide an explanation as to why you are using a business bank account to send transfers through WorldRemit * All answers/responses/documents were provided to Worldremit as stated below XX/XX/XXXX bank statement from your checking account ending in XXXX ( all pages ) that shows your name, address, and deposits on the account =============================================================== -- Attached An explanation for the multiple cash deposits on the bank statement ===================================================== -- The multiple cash deposits are from my XXXX account, my business account and personal loans ( Including XXXX, XXXX XXXX and XXXX XXXX etc ) Proof of small business loan ============================= -- Attached Proof of check deposits on the business bank statement =========================================== -- N/A : There are no check deposits Are your transactions business related? If not, please provide an explanation as to why you are using a business bank account to send transfers through WorldRemit ================================================================== I am a CXXXX XXXX XXXX. My business is XXXX XXXX XXXX. The name of my business is " XXXX XXXX XXXX '' which is essentially my name.
I earn my living and earn my income through my business. My household income " is '' from my business.
Thus, I have no choice but to spend the income from my business for my living expenses and personal transactions.
Thus, I use my income from my Business account to spend on all my expenses whether personal or business.
Sometimes I also send funds to family or friends for large purchases or large expenses including weddings or large purchases such as property which is an asset.
However after providing all these to WorldRemit they still UNFAIRLY and ILLEGALLY closed my account.
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| 09/06/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/2021 at XXXX central standard time I received a text message from phone # XXXX that said, exactly, We? ve had a request to change your WorldRemit account details, if it wasn? t you, contact us immediately so we can block the changes and keep you safe, than on the same date at XXXX central standard time from phone # XXXX I received a text message saying, Great news from WorldRemit. Your recipient has received XXXX ) reference number XXXX ). Thank you! Than on the same date at XXXX central standard time I received a text message from phone # XXXX, saying, Great news from WorldRemit. Your has received your transfer.. I did not open this text message to read rest of the message.
I have never done any business, transfers, anything with WorldRemit, I go on line to check my checking account linked to my debit card and discovered 2 pending transactions both the same exact amount of {$90.00} each listed exactly as WorldRemit XXXX CO XXXX Y, then another one in the amount of XXXX listed exactly WorldRemit XXXX Co XXXX Y at which time I contacted my banks 800 number at XXXX central standard time on XX/XX/2021 to report the unauthorized charges in which the lady who I spoke to immediately canceled my debit card advising me to go to my nearest bank branch location when they open, Im unable to determine if they are open today XX/XX/2021 with the information provided for several branches stating they open at XXXX XXXX but specifically stating, XXXX XXXX may effect these hours, I will call at least 3 branches after XXXX to check on weather or not they are open, if not I will be at my local branch Tuesday, XX/XX/2021 to fill out fraud paperwork as was advised with the lady I spoke to XX/XX/2021 on the 800 # on the back of my debit card.
On XX/XX/2021 I received another text message at XXXX central standard time from phone # XXXX saying, XXXX XXXX your WorlRsmit transaction XXXX is pending due to the limits or your recipients mobile wallet. Kindly check your email for details. I have not received any emails in reference to anything remotely close to this WorldRemit not even in my spam/junk email.
I have filled similar 2 separate reports with the XXXX XXXX XXXX Scam recovery spam tracker forms, the 1st report was for the 3 separate text messages within XXXX minutes of each other and the other report from the test I received on XX/XX/2021 at XXXX XXXX central standard time. I took screenshots of everything for evidence for anyone who needs them obviously for only those are legitimate companies that combat these type fraudulent activities and my bank institutions.
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| 02/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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I am writing this complaint to report an Internet fraud which has effected me morally, financially and mentally a lot. I had a friend in XXXX. My friend is working in XXXX, XXXX On XX/XX/2020. He contacts me and told that he needs some money as he just changed his house and got short of money. I said Ok I will transfer XXXX euro to his account.
On XX/XX/2020. I transferred XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Yens which is almost equal to XXXX Euros using this online money transfer service worldremit.com. I used my Debit Card XXXX for making this payment.
I got notified from World Remit that you need to upload your MY Number card for making this transfer on XX/XX/2020. On XX/XX/2020 I call the XXXX Office of World Remit. They sent me the link to upload my My Number Card, I uploaded My Number card on the Website and they said that in 3 days your amount will arrive at your friend 's account in XXXX.
I said Ok and waited till XX/XX/2020. On contact with World Remit on XX/XX/2020, they said that our local agent is not responding your amount will be transferred to your friend 's account till Wednesday XX/XX/2020. I waited 2 more days and warn them that my friend is waiting helplessly for 8 days.
Now, on XX/XX/2020. When I call them, they put my phone on hold or when I email them they dont just reply to my emails. I visited my nearest Police Station to report this issue, they listen to my talk briefly and told me that they can't do anything for me, I should visit my bank. I visited my XXXX XXXX on XX/XX/2020 and still, Bank person said that they can not do anything I should file a case against world remit.
So, I started emailing and calling world remit several times and told them that I am very angry, I want my money back. But they keep on keeping my call on hold.
On XX/XX/2020 they sent me an email that they are canceling my transfer and I can get my money back in 7 days if it's canceled and if it's not canceled then they will tell me next what to do.
Meanwhile, I search on the Internet about this service XXXX XXXX XXXX I realized that this company is a complete scam and they steal people money.
So, I realized that this 7 days new email is also another trap for me and I will never get my money back. So, I tried to contact some offices to report this issue.
I have the proof receipt and emails. As I mentioned in the whole situation and would love to share with you on demand. I request you to take strict action against this company.
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| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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Dear Officer REFUSAL OF WORLDREMIT TO REFUND REMITTANCE I write to officially make a complaint regarding the refusal of WorldRemit ( an online financial remmitance company ) to refund a remittance the recipient did not receive.
On XX/XX/2020, I used the services of WorldRemit to make a series of 3 transactions, each worth {$870.00} plus service charge of {$0.00} totalling {$870.00} each, to two separate accounts belonging to a relative in XXXX. Two of the remittances were sent to the XXXX XXXX account and the third was supposed to have been sent to the XXXX XXXX XXXX ( XXXX ) account. Both of these 2 accounts belong to the same person and are linked to 2 separate phone numbers. The XXXX XXXX equivalenf each of these transactions ( {$870.00} ) is XXXX XXXX All 2 of the remittances that were intended for the XXXX cash account were acknowledged paid in my WorldRemit account on the same day XX/XX/2020, debited to my XXXX checking account on XX/XX/2020 and duly received and credited to the XXXX cash account on XX/XX/2020 and XX/XX/2020.
However the 3rd remittance intended for the XXXX XXXX account even though was acknowledged paid on same day XX/XX/2020 in the WorldRemit account, debited out of my XXXX checking account on XX/XX/2020 was NOT credited to the XXXX XXXX account and has not till date.
I subsequently made a report to WorldRemit and they acknowledged that it was a technical issue and that they would initiate a recall of the funds.
After repeated reminders to WorldRemit through phone calls and emails and several assurances through same that they were working on the issue, I received an email on XX/XX/2020 that they were unsuccessful with the recall and thus wont be able to refund the funds back to me.
My and my relatives checks with both XXXX and XXXX after an investigation indicated that no such 3rd remittance was received by either company. They have provided account statements ( which are attached ) to support their assertion.
And as of today I have not received any refunds and any notification to that effect from WorldRemit I am therefore requesting your good offices to compel WorldRemit to refund to my account or to me an amount of {$870.00} plus service charge of {$0.00} for failing to remit the funds as requested.
I have attached all relevant documents to support my claim and to solicit your help with same.
Thank you for your consideration and every assistance in this regard is very very much appreciated Sincerely
|
| 02/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX I processed a transfer through WorldRemit to a family member, XXXX XXXX XXXX XXXX, in XXXX. The transfer was placed in suspense since the receiving bank, XXXX, required a specific setting ( XXXX XXXX ) to be set on the account. Shortly after I received an email notification from Worldremit that all the recipient details had been changed including the name, phone number, and bank account and that the transfer was paid. I immediately called Worldremit to report fraud since I did not make any call to change the recipient details. I was initially told I would hear back from a representative between 24 to 48 hours ; 4 days later and I still had not heard back from anyone. I attempted to call many times and each time I was told that the fraud department did not take calls. Finally on XX/XX/XXXX I received an email stating that Worldremit acknowledged that fraud had occurred but that my bank would need to issue a refund. I called my bank and was informed that this was not true and that it was 100 % the responsibility of Worldremit to issue the refund for the fraud that occurred on their platform. I responded to Worldremit with this information on the same day and asked that Worldremit issue the refund and provide details on how the fraud occurred. I have not heard back from Worldremit since this date. The details of the fraud that occurred are as follows : Transaction # XXXX, transferred to XXXX XXXX XXXX XXXX with bank XXXX account number XXXX in the amount of {$2500.00}.
The fraudulent account had these details : recipient ( fraud ) : XXXX XXXX XXXX XXXX. Mobile contact XXXX : XXXX. Bank name : XXXX. Account XXXX : XXXX. Type : Savings and I would hear back from a representative between 24 to 48 hours. It has now been 16 days and I have not been called or given any. I have called on multiple occasions and each time I am advised that the fraud department can not be contacted directly. This is an urgent matter considering {$2500.00} were stolen in this fraud. I am requesting that WorldRemit take immediate action to investigate this fraud and reimburse my bank account for the total amount. WorldRemit is fully accountable for this fraud since it was through their platform that the criminal was able to redirect the transaction. WorldRemit did not have the sufficient security protocols in place to prevent the fraud and it is highly probable this was an internal fraud. Here are the details of the transaction :
|
| 04/28/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I used WorldRemit ( WR ) Services to transfer to my mom in XXXX {$100.00} of which WR charged me {$2.00} ; The total of {$100.00} was immediately debited from my account through the WR app. On the same day WR notified me that the transaction was pending because the recipient had reached the limit allowed. This transaction remained pending for a couple of days and, on XX/XX/XXXX I requested a cancellation of the transaction ( case # XXXX ) ; I received an email from WR confirming my request to cancel the transaction and that I would be refunded withing 7 working days. On XX/XX/XXXX I emailed WR to follow up on the status of my Refund and I received no response. On XX/XX/XXXX I emailed WR again to follow up on the status of the refund of which they send me a copy of the refund letter. I raised a complaint with my bank ( XXXX XXXX XXXXXXXX ) and told them that I was looking for a refund of {$100.00} ; they could not find it however they did a temporary credit of {$100.00} ( XX/XX/XXXX ) while they were investigating/searching for the credit. On XX/XX/XXXX the bank returned to me to advise that they could not find the credit from WR and they reversed the transaction. I then notified WR that the bank could not locate the credit ; WR asked me contact XXXX pay, XXXX cash to XXXX for this refund which I did. I emailed WR a copy of the letter from bank advising that there was no credit and I also sent WR a copy of my bank statement to show them that there has been no refund to my account. WR then asked me to contact the bank to obtain a signed letter ; I asked for a signed letter from WR to prove that they credited the money and I never received a signed letter from WR but they expect me to get a signed letter from the bank. On XX/XX/XXXX WR has asked to contact the bank to explain to them about XXXX transaction. I emailed WR to explain that it is not my responsibility to tell the bank how to do their job.
After several emails and phone calls to WorldRemit, as at today XX/XX/XXXX I have not been refunded of my {$100.00} from WorldRemit. I am disgusted, mad, frustrated, upset and I am recurring to you to see if I can get any help on this case. I am a single mother and {$100.00} is a lot of money on my pocket. Its unfair how I have been treated by WorldRemit in order to get my money back.
|
| 12/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
I have used worldremit.com service before and the company sent me email offers for " refer a friend '', whereby both parties receive {$20.00} credit if at least {$100.00} is sent internationally. I have this email ad if needed. My brother was about to send someone via XXXX XXXX for {$50.00}. Because of this ad, I explained it to him and he decided to use worldremit ( with my enrollment code XXXX ) and send {$100.00} solely because of the advertisement promise. We were on a phone call as he proceeded to process this transfer. Upon his attempt to enter a " promotion code '' at the end of the payment, where it asks for a promotion code, he used the exact code provided to me, XXXX. The response was " not a valid code ''. Therefore I proceeded with a 3 way call to their published XXXX number XXXX XXXX XXXX. The recording was ... .IF you have a transaction code enter it. If not ... then go to the website and proceed with communication there. We had no transaction code. So I told my brother to go ahead and I would call immediately AFTER we had a transaction code. AFTER the transaction was placed, I obtained the transaction code from my brother. I immediately called worldremit to obtain the credit they had promised. All they would do is blame my brother and I for " not following correct procedures ''. We attempted all we could do - including calling them during the transaction. Their process does not allow any assistance in the transaction, yet they are unwilling to provide support, or to remedy the situation later. In retrospect, from a consumer point of view, this is a foreign company preying on US citizens, offering {$40.00} rebate ( between 2 parties XXXX on a {$100.00} transmission. Seems they intentionally have a marketing initiative, sending emails to prior customers, and not intending to pay what they promise. After more than 30 minutes down this rabbit hole of trying to make this transaction work, my brother sent the money - and I had SOME confidence I could later make it right. I think this is what worldremit intends and is the marketing strategy they think they can do here in the US to gain more business. I hope your department will stop their practices and make them more accountable.
|
| 07/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
The money exchange company, WORLD REMIT are a big fraud in the industry! Ill surely report them to XXXX, CFTC and also expose them by posting a blog on XXXX and XXXX about how they mislead and fraudulently charge their innocent customers hidden fees without having a proper disclosure or prior notification!! I did a money transfer through them on XX/XX/2019 from USD to NPR for {$200.00}. I was basically trapped because of the low exchange fee offered by them i.e {$2.00}, but up on completion of transaction I was basically charged {$13.00} in total!! While processing transaction through their App, When I chose payment by CC, nowhere on their app it indicated or shown that the transaction will be treated as a bank wire transfer or cash advance neither it prompted me that there will be additional {$10.00} fee imposed by my CC company, just because they ran the transfer as bank wire transfer/cash advance and not that CC company was aware of it!!! I was happy that I paid a low currency exchange fee for transfer of funds and they ripped me off by processing it as wire transfer and not showing any additional fee at the time. It still kept showing a fee of {$2.00} till the end of the transaction. The funds transfer was actually a donation to build up the church and I was ripped off by these guys!! Its morally, ethically and legally a fraud to charge fee, post transaction, days after it was processed, by my CC in the statement. I was quite upset!! Ethically, they should have refunded the additional fee when I contacted back to resolve the issue but their Rep easily shrugged of their shoulders and put the blame on CC company, In fact, it was actually not their ( CC Comp ) fault!! It was the responsibility of World Remit to be transparent and show the total fee in advance or prior to the transaction as all other money transfer sites, XXXX, XXXX XXXX, and XXXX do and are obligated by the government policy but they failed to do so!! SHAME ON THEM!!
XXXX XXXX XXXX
|
| 08/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, I visited the Worldremit international money transfer website and successfully completed two transactions in the amounts of {$98.00} and {$59.00} respectively to two recipients in XXXX. However, when I tried to log back into my account to make a third transaction, I could not access the website.
I called their customer service number and spoke to an agent who asked me a number of their security-related questions. I thought some of them were ridiculous since I had successfully answered all questions relating to my identity, and explained why I was sending the money to those individuals. I further explained that it was not the first time I was doing so, that I had made scores of remittances to the same people in the past through XXXX and XXXX XXXX. I wondered why they were more concerned about me being scammed than I was since the money was mine.
I concluded my argument by suggesting that they might want to consider including all those questions on the form that customers must fill out in order to send remittances. It did not make sense, I argued, to hold up transfer requests just because they did not like the answers to verbal questions they ask customers over the phone. I concluded my argument by suggesting that they consider including a two or three step verification process that will further weed out scammers or thieves and ensure the security of genuine customers because only they would know the answers to the verification questions.
In response the agent I spoke with said I would not be be able to send any more money through Worldremit. When I asked why, she directed me to an email that was sent to me but that message also failed to explain what exactly I did to warrant being permanently banned from accessing their services. Was it because I criticized their security protocol? If so, what did that have to do with the actual process I obviously followed in order to successfully complete the first two transfers?
Thanks.
|
| 05/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX, I created a transaction for {$830.00} USD which was supposed to be ( per their disclosure on their website when creating the transaction ) available " within minutes ''. The transaction was held and held and held until I had to call on XX/XX/XXXX to resolve the issue which they claimed at first was because the local bank needed to verify my identity ( being a bank in the XXXX, why would they require the sender in the XXXX to verify their identity, and why would WorldRemit be the one to verify the information? I once again attempted to send money via WorldRemit on XX/XX/XXXX in the amount of {$460.00} USD. After multiple phone calls and many back and forths, my family member finally received the money on XX/XX/XXXX. This with WorldRemit claiming it was the local partner, then that it was a bug in their system, then that it was the local partner again, then that their support team was taking a look at the issue. Then on XX/XX/XXXX, I created another transaction in the amount of {$460.00} USD again, to the same recipient as the previous transactions and after multiple calls and backs and forths again with the same XXXX of its the local banks fault, then that its their system that has a bug, then that they needed to verify my identity ( on XXXX different calls they needed to verify my identity then promised the money would be released within XXXX hours ) only for me to finally cancel the transaction XXXX days later on XX/XX/XXXX and do the transaction with XXXX XXXX which went through immediately. Now, me being the forgiving and loyal-to-a-company kind, decided I'd give WorldRemit another chance this month and created a transaction on XX/XX/XXXX in the amount of {$1100.00} USD. It is now close to midnight on the XXXX of XXXX, and wouldn't you know it - my recipient still doesn't have the money I sent, and on WorldRemits website it's stuck at " Local partner processing transfer '' which I'm assuming is the same XXXX.
|
| 09/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
WorldRemit claims my account was closed because I stated to them that I use WorldRemit for business transactions. That is simply untrue and unfair.
WorldRemit 's reason for closing my account is incorrect. None of my words to WorldRemit stated that I use WorldRemit for business purposes and in fact, I have never used WorldRemit for business purposes. I also do not intend to use it for business purposes. I am being treated unfairly and WorldRemit 's position is invalid.
I have only ever sent my WorldRemit transactions to family and friends.
I never stated that my world remit transactions were business related.
All of my statements to WorldRemit are also clearly submitted to the Consumer Financial Protection Bureau. And it is clear in all my statements that I never said I performed business transactions through WorldRemit.
I ONLY said the following : -- I am a XXXX XXXX XXXX. My business is XXXX XXXX XXXX. The name of my business is " XXXX XXXX XXXX '' which is essentially my name. I earn my living and earn my income through my business. My household income " is '' from my business. Thus, I have no choice but to spend the income from my business for my living expenses and personal transactions. Thus, I use my income from my Business account to spend on all my expenses whether personal or business. Sometimes I also send funds to family or friends for large purchases or large expenses including weddings or large purchases such as property which is an asset.
I made the statement above because WorldRemit questioned how I made my income. WorldRemit seems to be targeting business owners unfairly. WorldRemit is claiming that I can not use my income as a business owner to cater for my family 's expenses and personal transactions because I made my income from my business. This is an unfair practice by WorldRemit and is also not in accordance with any laws for a financial organisation.
|
| 12/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I used world remit to transfer money from my US XXXX XXXX savings account to my XXXX XXXX savings account on XXXX XX/XX/2020 - time XXXX. The money went out of my XXXX XXXX account on XXXX XX/XX/2020 - {$1000.00}. This transaction is reflected on my XXXX XXXXXX/XX/XXXX statement.
This money never reached my XXXX XXXXXX/XX/XXXXsavings account with my local bank XXXX.
I send a request to World remit on XXXX XXXX when this money was still not showing in my XXXX XXXX Savings account. World remit 's only reply to my was they are still waiting for their local partner for the information.
I contacted the foreign currency manager at XXXX XXXX XXXX XXXX XXXX XXXX XXXX and she informed me that the money was never received in XXXX XXXX. She advised that I ask for a XXXX document. I've repeatedly requested this from World remit with out any success. Their reply was that they are still waiting for their local partner to respond. As to this day and after request on request to World Remit I have not received this XXXX. Neither my {$1000.00} back in my XXXX XXXX savings account or my XXXX XXXX XXXX savings account.
World remit just sent my a message after 60 days that my recall was unsuccessful.
I've started requesting about this transaction way before the 60 day window aloud expired - First enquiry XXXX XX/XX/2020 and still World Remit did not manage to get the necessary info from their local partner?
I would greatly appreciate if this {$1000.00} can be redeposited into my XXXX XXXX account seeing that World Remit can not get any response from their local US partner - who ever this may be??
I've started requesting about this transaction way before the 60 days Your kind attention in recovering this {$1000.00} is greatly appreciated seeing that a {$1000.00} are a lot of money for a XXXX year old season worker.
Kind regards
|
| 08/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I requested WorldRemit Corp. to transfer {$340.00} to a family friend 's XXXX account in XXXX, on XX/XX/2023, but it was not delivered on that day as i expected. On XX/XX/2023, i received an email confirmation from them that funds have been delivered, but the beneficiary denied receiving it when i called her. Meanwhile, this is the 2nd transfer that i did to her, the 1st ( sent on XX/XX/2023 ), was delivered successfully the following day. I notified XXXX remit immediately, and they promised to contact their partner in XXXX, but they never got back to me. I kept calling their customer service twice daily for about 5 days consistently, waiting for between 30 minutes to 1 hour before they answered the phone on each occasion, but they kept repeating the same information that they were contacting their partner in XXXX. They later provided some numbers that the beneficiary should take to her bank to track the funds. She went to 2 different branches of her bank and was told that the number provided was useless. I later got a call from WorldRemit on XX/XX/2023 after I left them a negative review on the XXXX XXXX website, they were requesting me to ask my friend to provide her bank statement to prove that she didn't receive the funds, i think that is ridiculous. I worked as a bank cashier in XXXX for almost 7 years, I know how things work there. I presently work as a XXXX XXXXXXXX in XXXX, whenever I send wires to clients, I either provide a screenshot or download a confirmation as evidence of payment to be sent to the beneficiary. I have asked them to do the same for this transaction but I haven't heard from them. Hence my submission of this complaint. Kindly ask them to either provide concrete evidence of the transfer to my beneficiary or refund my {$340.00}.
|
| 02/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Dear Sir/Madam, On XX/XX/2021, I sent an amount of {$64.00} to my XXXX child-teacher for his online class. After eight days, the country 's recipient informed me that he has not received his fees and waiting. When I contacted the World Remit customer service line, I was reported that it is under security review, and my money transfer is flagged. When I spoke with the supervisor about my case, he assured me he would release my money in the next 2 hours and follow up with me. ( No call received from supervisor till XXXX ). The next day I called again and spoke with the different supervisor, and she assured me that if I would like to cancel my transaction, give us 24 hours. I called the next day after 24 hours again, and they gladly informed me that my transaction had been cancelled and we will refund your money back. Also, she provided me with a confirmation email and text msg. " Hold Cancel. '' The same day, I chose a different money transfer company, and they process my request in few minutes. After few hours, I received another text from World Remit that my money transfer is completed, and the recipient will get money soon. I called customer service and tried to talk again with the supervisor/duty manager, but they turn me away and said they would contact me at an unknown date and unknown time. I already spent three days in a row with this company and now not going anywhere with my case. As World Remit 's called security check, I felt like they target people based on their religious belief, race, and ethnicity. I felt like being one of the companies targets even I provided them with every information they needed. Now they transferred money when I decided not to use their services and lost {$64.00}.
|
| 06/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
WorldRemit facilitates identity theft and condones theft on a grand scale, which is precisely why someone operating criminally would be attracted to this company, which declares itself " required by law to verify all of [ its ] customers. '' There is no reason that I should believe that my experience with WorldRemit is unique if the complaints posted on the XXXX XXXX XXXX website are a representative sample. Laying bare the lie of the company 's claim is the fact that WorldRemit does not bother to verify whether a debit card bearer 's name and identity match the name and identity of the sender of funds. On Monday, XX/XX/2021, two identical online transactions of {$160.00} each were made using stolen information from my debit card between XXXX XXXX to send money to an unknown recipient, seemingly to XXXX. I do not have an account with WorldRemit and have no reason to use their services.
The line item description on the transaction record with my credit union read " WORLDREMIT XXXX CO XXXX ''. Calling the 888 number goes nowhere since the line is disconnected and XXXX does not correspond to any zip code in the United States. Visiting the website leads nowhere - if you are not a registered user with a login, there are no live links to the chat option and no way to email anyone, which is disabled as a means of contact as of the date of this complaint. Calling the XXXX number, XXXX, leads to an automated message that leads circularly back to the website ; at no point is it an option to speak with anyone with a pulse and a quasi-functioning mind. The absence of responsive accountability communicates that WorldRemit willfully turns a blind eye to theft and illegal transfers of monies abroad.
|
| 02/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
On Monday XX/XX/2021, I initiated a transfer of {$350.00} to the XXXX XXXX with WorldRemit. Their website promised a hassle-free transfer process with low costs, and I took them at their word.
Right after I initiated the transfer, WorldRemit withdrew funds from my account, without indicating that any additional requirements should be met before the transfer is completed.
About two hours after WorldRemit withdrew money from my account, I received an email asking to verify who I was, and the purpose of the transfer. I immediately responded with answers to their questions.
Nothing else happened on Monday -- despite the company 's promise that transfers should happen on the same day.
I called today Tuesday XX/XX/XXXX, to ask for a status update -- and after a long delay of several hours, was to told I have to provide a selfie photo via email.
I called to express displeasure about the delay ... and the additional request for documentation which was NOT made clear on the website where I initiated a transfer. About XXXX EST today, WorldRemit sent another email asking for a photo-selfie, and my national passport.
I feel that I was unduly targeted for additional review by WorldRemit and would want to know if others have reported such behavior.
When I said as much and asked for the transfer to be canceled, I was told they can not return my money for another 7 days.
This should be illegal. They can take my money within minutes without properly disclosing what is needed to complete a transfer, but they can not return the money for 7 days?
|
| 12/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have contacted WorldRemit repeatedly regarding my transaction number XXXX, for {$150.00} USD/XXXX XXXX dated XX/XX/2020, promised available by XX/XX/2020. It was never received in XXXX XXXX, XXXX, account # XXXX. ( Also my account. I am the sender as well as recipient. ) Your agency insists the funds were received, while it does not show up in XXXX XXXX records ( see attached statements for XXXX and XXXX ) in fact, they insist they do not even receive XXXX Transfers. However XXXX WAS a choice available on your website when I initiated the transfer. ( Although later on it was not. ) My receipt clearly indicates it was sent to XXXX. However, as I have mentioned to your representatives several times, the record of the transaction on your website indicates it was sent to a bank called XXXX. ( See attached screenshot, taken the week of the transfer. ) I believe this may have something to do with the problem causing the funds to have never been received. ( Incidentally, XXXX DOES receive international transfers. ) I have cooperated with XXXX XXXX representatives in every way, supplying proof that these funds were never received, contacting the bank, etc., everything they asked, yet they refuse to refund my funds OR cooperate further. Now, my account has even been disabled, which I feel may be a retaliatory action, and conveniently leaves me unable to get into my account to view the record of this transaction. Fortunately since your representatives had requested all this information, I already have all the information I need.
|
| 03/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
I have been using World Remit regularly since at least 2017 to send funds to my friend in XXXX. I know this XXXX man personally, and he runs a non-profit that helps vulnerable children, youth, and women. I send funds regularly to help with rent, educational expenses, medical expenses or food. I often send my own funds several times a month or funds on behalf of friends who are not tech savvy. I went to send funds again last Friday, and my account has been disabled. When I inquired with the company, they asked for some basic information including my last transaction number. The only response I got was that my account didn't meet their " approval criteria. '' I went back and looked at their rules and don't see anything I did wrong. They have refused to answer any further inquiries including on their feedback. Not only am I unable to use them to send funds, but my disabled account means I can't go back in and look up my history of transactions. In addition, I was needing to send funds over the weekend for a medical need and was unable to do so due to this arbitrary disabling of my account. This is wrong and dangerous. They have the right to decide I can not send through them, but I would like to understand what has prompted this arbitrary action. I would also like to see my history of transactions. I am currently finding alternative options, but it is disappointing that a company who made money on me for the past several years ( a company that I had recommended to others ) has behaved in this fashion. Please help.
|
| 05/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have been sending money to my friends in XXXX for several years. The money I send supports two families that otherwise would be in dire situations. I have been using XXXX to send the money. I recently moved which meant I had to update all of my financial information and update my account on XXXX. However they do not provide a way to update your e-mail address. So I called and spoke to customer service. I was told I would need to close my current account and then open a new account. The service rep closed the old account and I opened a new account. But when I attempted to send a transfer to my friend I received an e-mail saying the account had been suspended and that XXXX would no longer accept transfers from me. When I asked why they refused to give a reason except to say it had nothing to do with my change of address.
I decided to open an account with WorldRemit. They allowed me to open an account but once again when I sent the money I received an e-mail saying my account didn't meet their criteria as outlined in their terms and conditions. When I asked what exactly they wouldn't say.
The fact that both companies have refused to send money leads me to believe that either someone has stolen my identity or my name is on a list somewhere. Is there some way to find out what the actual issue is and hopefully get it cleared up so that I can continue to help my friends? These are people I've known for several years and visited twice in XXXX. I don't want to let them down.
|
| 07/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/XXXX I submitted a international bank transfer thru World Remit for a total of {$800.00} for transfer to XXXX to my wife 's bank account, XXXX XXXX. My wife 's contact information, bank account number and bank routing number and swift code are all correct. I have a receipt and an on line account with World Remit. The money transfer was not and has not posted to my wife 's bank account as of today, XX/XX/XXXX. I have filed notices with World Remit Customer Service via phone and e-mail since XX/XX/XXXX and have very limited response other then they are waiting to hear from XXXX XXXX as of XXXX XXXX. I have received no updates or questions about this transaction since.
Thank you for your help in this matter XXXX XXXX XXXX Ref : E-mail from World Remit XX/XX/XXXX Hi XXXX, Thank you for contacting us.
This is regarding your transaction XXXX. We understand the importance of your request and apologies about this matter. We have sent an email to our local partner to check on the funds not yet credited to your recipient 's account. We are waiting for their response. No worries, we will send you an email as soon as we receive their response.
If you haven't already, try downloading our mobile app, where you can track the status of your transaction from the Transaction History tab.
If you have any further questions, you can check out our Frequently Asked Questions here.
Kind regards, XXXX XXXX WorldRemit Customer Service
|
| 09/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XXXX XXXX i used World Remit Mobile Money to send some money to XXXX XXXX in XXXX. I have been doing this for months. I forgot the password on my account and so World Remit closed it without telling me or allowing me to fix my password. They asked me to open a new account and would be sending me some papers asking for ID info on the new e mail acct. I never got the forms and I have a transraction number on the funds on the OLD account which i have no idea how that happened if that acct was closed. I called them and would put in the transaction number and would ask me to hit the HOME BUTTON. I have no idea what the HOME BUTTON is on on a land line phone and then would hang up on me before I could talk to anyone. I wrote to them on XXXX XXXX and as of the afternoon of XXXX XXXX I have not heard from them and they have taken the money out of my checking acct. Have called the bank on this and told them not to pay it. I do not understand why World Remit would close acct that I have been using for months just because i forget the password and wanted me to open a new acct and not send me the forms on the new or old e mail addresses. The amount is {$20.00} XXXX XXXX dollars USA ) I had to use an new company to send the money and would like my {$20.00} back from World Remit Mobile money and will not use them again.
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| 09/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Older American |
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Regarding Transaction/Confirmation Code # XXXX I sent the sum of {$71.00} money on XX/XX/2023, to a family member in XXXX that lost his son ( Confirmation Code # : XXXX ).
The money has not been received by the family, instead I keep getting messages from WorldRemit automation that your transfer is delayed and that we will provide an update within the next XXXX hours. This has been ongoing for the past 20 days.
I have called WorldRemits call center 6 times and unfortunately each time I have waited on the phone for an average of about 60 minutes to 90 minutes to speak to somebody. Each time, I am told by their customer representative that it is a technical issue. Each time, I have requested for them to send back my money to me. I have also written a formal letter on XX/XX/2023 to their XXXX office, requesting for my refund. They still have not refunded my money back to me, instead I keep getting the run around.
As a customer for more than 8 years to 10 years in good standing, this is not how to treat a loyal customer.
At this time, I will appreciate it, if your agency can intervene with this issue and urge WorldRemit to refund my {$71.00} back to me, so I can make alternative arrangement to send the money to the bereaved family.
Thanks, and take care.
XXXX XXXX XXXX # XXXX
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| 09/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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This is about WorldRemit On the XX/XX/XXXX I tried to transfer {$1500.00} money to a family members dollar account in XXXX. The transaction was unsuccessful, I kept getting error messages display on the page about the transaction being declined. However my XXXX checking account was debited immediately. {$1500.00} left my account I have tried repeatedly to call or email WorldRemit to resolve this issue, but its been next to impossible to reach them. The phone answering service keeps asking for a transaction ID number before you can get connected to a representative. This transaction in question doesnt have a transaction ID because it wasnt successful, its been impossible to reach the company to file a complaint.
The email address they have is a noreply email.
I have reached out to my bank XXXX and they said there is nothing they can do about that, that everything lies in the hands on WorldRemit.
Im frustrated and I need my money refunded 2. On the XX/XX/XXXX I attempted to transfer another {$2000.00} to family in XXXX via WorldRemit. I was still met with exact same problem as described above.
So in all a total of {$3500.00} was debited on my XXXX checking account. I need my money back, my family is facing a serious crisis back in XXXX and I need to send money back immediately
|
| 01/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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Hi Sir/Madam, This is regarding the company called WorldRemit on XX/XX/XXXX I created a money transfer to XXXX to my savings account in XXXX XXXX XXXX XXXX for USD XXXX i have done many transaction with this company but all are less than USD XXXX, until this date i did not get my money into my bank so last 10 days i asked them to cancel my transaction and refund my money, the response from them is that their XXXX partner is having a technical issue, so i did a transfer for USD XXXX to my same XXXX XXXX savings account on XX/XX/XXXX just to see weather they are telling me the truth. to my surprise the USD XXXX got transferred in 10 minute to my XXXX bank, then i called again and told them this transfer.
the world remit representative said that it's because now they are using yes bank, my transfer for USD XXXX was through XXXX XXXX XXXX and they are still waiting for the confirmation from them. this does not wound right to me. please help me in getting my money back. i'm attaching my money transfer receipt of both XXXX and XXXX and the proof of my XXXX bank account with the same amount. my worldremit customer number is XXXX. the transfer number for the disputed transaction is XXXX.
the transfer number on the USD XXXX which was done on XX/XX/XXXX is XXXX please help.
|
| 07/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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On XX/XX/XXXX I made a international transfer using WorldRemit application. I sent XXXX dollars using my XXXX XXXX Account ( XXXXXXXX XXXX ). The app charged me XXXX dollars for the transfer. The transfer was supposed to be directed to my debit card account in the XXXX XXXX with XXXX XXXXXXXX XXXX. However, the money never got to my account. It has been more thank 2 months, I have called WoldRemit and all they keep telling me is that they working on it. Sometimes I receive email from them saying that the transaction was paid off, and that they case would be close. Then, I proceed to call them and they tell me they working on it. Also, they said that there is discrepancy by one number and the bank account that I provided with the statement. However, I have used WorldRemit before and my info/contact is saved. All I had to do was select the amount that I wanted to send and picked the account that has already been saved and used before. They sent me proof of payment. However, XXXX tells me that they never got the funds. I filed a claim wiht both banks XXXX in XXXX and XXXX in The XXXX XXXX, however, both cases worked on worldremid favors. XXXX bank told me that I authorized the transaction ( which I did ), and XXXX XXXX tells me that they never recieved the funds.
|
| 10/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
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XXXX and XXXX XXXX XXXX initiated on XX/XX/XXXX through the online app of World Remit XXXX XXXX via XXXX XXXX XXXX. The wire came from XXXX XXXX account XXXX XXXX XXXX XXXX XXXX XXXX in the amount of XXXX XXXX converted to XXXX USD to the account of XXXX and XXXX XXXX at XXXX XXXX account XXXX. XXXX XXXXXXXX XXXX XXXX XXXX is XXXX. This XXXX XXXX account had been closed in XXXX. Wire transfer phone XXXX. Since XX/XX/XXXX both parties had tried to cancel the transaction XXXX, but the financial inst refused to speak to the receiver and refused to get all parties involved to communicate and resolve the problem. XXXX called the wires group at XXXX XXXX at XXXX and was assured that once the monies came to XXXX XXXX they would reject the transaction and send the monies back to XXXX XXXX to XXXX and XXXX account. They recommended that the sender Recall the transaction and XXXX sent an email to World Remit explaining the issue and asking for an immediate recall and return of monies to original senders account. Both XXXX and XXXX contacted World Remit who continued to avoid both parties and refused any correspondence. Please help us get our moneys back as we are not rich and can not lose such a large sum.
|
| 11/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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On XX/XX/XXXX I initiated a money transfer ( # XXXX ) using WorldRemit service. Total amount u $ s XXXX. After that I never received any communication indicating there was a problem with the transfer. so I assumed everything was taking care.
On XX/XX/XXXX I received an email from Worldremit stating that the above mentioned transaction was never completed and they were going to issue a refund.
On XX/XX/XXXX, I requested information on the refund via online chat and I was given a Case Number to my claim ( XXXX ) to use for future reference.
On XX/XX/XXXX I requested via online chat an email address to request information and I emailed a request on the refund status.
On XX/XX/XXXX, I forwarded bank account information as a response to an email from WorldRemit in which they stated they were having " system restrictions '' and requesting Bank account information to proceed with the refund.
On XX/XX/XXXX I emailed Worldremit requesting an update on the refund. On XX/XX/XXXX once more I contacted Worldremit via email to no avail, I also contacted Worldremit via online chat and provided once more my bank information to no avail.
As of today I have yet to receive the refund from WorldRemit.
|
| 05/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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I sent money via World Remit ( bank transfer ) on XX/XX/2020 to XXXX ; money was intended to support my family during this COVID19. Transaction amount is {$220.00}, amount taken from my checking account. I have all my records for this transaction. This was my third transaction with World Remit for the same recipient using same bank and account. Previous two transactions went well, no issues money was received on time, instantly. However, on this third transaction, money has not been received until today XX/XX/2020. I have been contacting World Remit since XX/XX/XXXX but issue has not been resolved. Long waiting time on phone, about 45 minutes or more. I exchanged several emails and online chats with their customers representatives and yet there is not a clear answer. The first time, I called, World Remit, they explained their procedure and requested me to send a bank statement of the receiver and my ID, which I did. They confirmed receiving documents and said working to resolve the case. I asked them to either release the money or refund it back. There is not any help and I feel like I have been scammed this time. Please, I need your assistance.
Thanks,
|
| 07/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
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I tried to send a money transfer to XXXX. Merchant kept telling me over and over that the account number was invalid. I sent them proof of the account I obtained from the person I was sending it to. I was able to send a transfer successfully using the same information using XXXX, another provider of funds transfer, with no problems. But World Remit refused to work with me to try to resolve the issue. I sent proof of the bank and account and they still refused to work with me.
Business entity World Remit, of XXXX XXXX XXXX # XXXX, XXXX, CO, XXXX, XXXX, has telephone agents who have no means of solving any problems arising from transfers that can not be completed. I spent hours on the phone with them and yet they could not, or would not, work with me to resolve the invalid account number error I was being given. I was not able to speak with a manager either.
Business failed to use good faith effort to resolve my concern even after I sent them proof from the bank that the account does exist. They refused to communicate with me when contacted by their provider. No resolution could be provided and no information could be provided.
|
| 07/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
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On XX/XX/XXXX, I sent a remittance of {$300.00} to my fiances uncle in the XXXX to forward to my fiance, who is currently working in XXXX. My fiances name is XXXX XXXX, and the uncles name is XXXX XXXX XXXX XXXX. On my receipt from World Remit, it states that the funds wouldnt be available until XX/XX/XXXX. When I inquired about this to World, I was told that it was sent and received by XXXX XXXX on the XXXX. The amount was sent to his bank account at XXXX. This money was sent to help pay my fiances rent was actually due on the XXXX, but i had to send another XXXX because her landlord required it and the balance on the XXXX. I talked to World on the night of the XXXX upon getting off work. They instructed me that I needed to get a bank statement from his account showing that it was never received, and both of us have a copy of that statement. World also requested a proof of deposit from XXXX while I was still on the phone. XXXX since has sent that to them. I keep getting the run around from these 2 companies. World says it sent, and XXXX says it's deposited, however it has never showed up in his account.
|
| 01/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
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3 weeks ago I received an e-mail welcoming me to my new Worldremit money transfer account. I received a text with the necessary info to complete my account.
I contacted Worldremit via their website notifying them I did not, nor have I ever, had an account with them and that any such account was identity theft. I asked that this fraudulent account be closed and any and all personal information be deleted.
Worldremit has continued to e-mail and text me. I called today to try and resolve the matter since they never responded to my request. The customer service rep listened to me, then put me on hold to never return and I was disconnected. I called back and the customer service rep told me it was impossible to speak to someone about this and to e-mail. I advised that I had e-mailed to no response. She insisted that that was not possible they ALWAYS respond. I asked to be transferred to fraud/theft/consumer protections and was again told this is not possible. I asked how to delete the account and was again told not possible. I want this theft of my identity and fraudulent use of my name to cease.
|
| 12/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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I am XXXX XXXX, currently working onboard cruise ship XXXX XXXX under the company XXXX XXXX.
I did a international money transfer from an online app WORLDREMIT to my bank in the XXXX. However there was an error during the process and the money was not deposited to my bank in the XXXX, but they already deducted the money from my XXXX Account ( XXXX company Issued account for my payroll ).
Now, I tried all the options from the app in order to fix the issue but the problem is they don't have any response, even a single email so that I have an update of what's happening to my money. It's a very small amount only {$100.00} but for me already big amount that I needed to send home. My last move that I did is to cancel the transaction and to return my money, but still they have no reply. I did the transaction last XXXX XX/XX/2022, today already XXXX XXXX I still have no update.
The transaction number is : Confirmation Code XXXX I hope somebody can help me with this problem.
Thank you in advance for your assistance.
Truly XXXX, XXXX XXXX
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| 02/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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|
Web |
Older American |
|
On XX/XX/2020, I sent a remittance to my brother in-law in the XXXX in the amount of {$410.00} via World Remit. The following day, WorldRemit sent me a note that the transaction was already completed. When I verified with my brother-in-law, he said that when he went to the WorldRemits partner to get the remittance, he was informed that the money was already taken by another person. My brother-in-law was shocked and interrogated the WorldRemit partner and found out the WorldRemits partner failed to check the other persons ID, signature and improper full name.
When I reported this problem to WorldRemit management, they assured me that they will investigate their partner and resolve the problem right away. So almost everyday I called remit on status and they responded that they were still investigating. Days passed since XX/XX/2020 todate, XX/XX/XXXX, there was no resolution of WorldRemit promise. I have spoken already to approximately 25 WorldRemit management and still no resolution. Hence this request for CFPB help by myself.
|
| 07/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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I used WorldRemit to send {$1000.00} USD to XXXX XXXX to pay for a research internship I am completing next summer. I initiated the transfer on XX/XX/21 and my internship organization has yet to receive funds, and stated that while they usually use WorldRemit for this purpose, another one of their interns had the same problem I am experiencing recently. I contacted WorldRemit to see why the transfer was delayed and attempted to cancel it but was told that my money was already with their local partner and they could not cancel the transaction. I asked who their local partner was and they refused to tell me but said they would send an email asking this partner to reject the transaction so WorldRemit could cancel it and refund me. They have yet to get back in contact with me and they are nearly impossible to reach via their customer service phone number and online chat function. I have lost {$1000.00} USD now and am unable to pay for my internship or receive any answers as to where my money is.
|
| 04/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
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On XX/XX/2019, I used WorldRemit to send money internationally to XXXX WorldRemit 's website was seemingly very clear about all of the fees involved. The transaction went smoothly. However, when I received my credit card bill from XXXX ( statement for billing period XX/XX/19-XX/XX/19 ), I found I was charged a large fee for making a cash advance.
When I made the transaction on WorldRemit, there was nothing to indicate that the transaction would be treated as a cash advance. I called XXXX to complain, and they told me that they had no control over the fee -- that the merchant ( WorldRemit ) submitted the transaction as a cash advance. I called WorldRemit to complain, and they told me that they had no control over the way in which the bank processed the transaction -- that they did not submit it as a cash advance, but that XXXX chose to process it as a cash advance.
Since neither company accepts responsibility for the additional fee, I am considering both to be committing fraud.
|
| 07/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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On Monday XX/XX/2023, I initiated a transfer of XXXX to my XXXX based company, XXXX XXXX XXXX XXXX XXXX XXXX its XXXX XX/XX/XXXXAccount XXXX XXXX. I subsequently got an email to me confirming that the funds have been credited to the account. I also generated a paid receipt from my WorldRemit account.
Up till now, the funds have not been credited to this account. I have called WorldRemit customer service line every day since Monday XX/XX/XXXX and have consistently been told that this casecis being investigated by its local partner in XXXX. Yesterday, the customer service agent requested that I submit the local bank statement to for review and investigation. I generated the statement and sent it to WorldRemit via email. A review of this Statement will show that the funds have not been credited to the account.
To date, I have not received the funds or a refund. I hereby request that you work with WorldRemit to complete this transfer or process a refund to my account immediately.
|
| 08/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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WorldRemit has not deliver promised/paid services. on XXXX I made 3 money transfer transactions to my recipient in the XXXX who needs the money for medical reason. Called and spoke to different cuatomer services who gave me different reasons, the money was no released yet because it was under review and no one is available to review because it is a weekend, and then it was a holiday in thw philippinws, and then they are following US Regulations but when I asked which regulations, they can't provide an answer, and then they were saying to contact me and to be patient, no one has followed up with me through email nor calls. But all of them CS said they will, that did not happen. I kept on calling for an update. Today XX/XX/31 at around XXXX I was told that their bank partners are having technical issues. All the reasons and excuses that you could imagine. Money in minutes turned into money available in days. It's not available yet this is the 4tXXXX day.
|
| 05/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
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I called my bank and let them know that my card was missing so i filed a dispute onXX/XX/2021 from several charges appering on my online bank account so i got my money back. I recieved couple of letters stating that they investigated and that the charges where incorrect and that tha credit they gave me back was know permanent so everything good till that point so i received another letter saying that charges were correct from certain company and that they were going to take back my money so know my bank account is overdrawn by almost XXXX dlls. The confusing part is if i had reported my card lost and the same day the transsaction was made wich was on XX/XX/2021all the other were made as well so the other charges they said they were incorrect exept the charges from one company that cant be right if all charges were made same day then is obiosly i did not make or authorize this payments the company name is world remit and my banks name is chase..
|
| 03/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
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I sent money to the XXXX using WORLD REMIT for a total amount of {$210.00} ( {$1.00} for service fee ). I sent the money on XX/XX/2021. I consistently called WORLD REMIT every single day since XX/XX/XXXX until today XX/XX/XXXX because they have still not transferred the funds to the receiver 's XXXX account which is a company in the XXXX. I also tried to request for cancellation but I got an email stating that they are having a technical issue. They also told me that there is a technical issue with their local partner in the XXXX. However, they are unable to further describe what technical issue they are experiencing. It has been 8 days since I sent the money.
I tried sending money to the XXXX using a different money remittance company called XXXX and they were able to transfer the money REAL TIME. The receiver got the money through XXXX which is also a company in the XXXX.
|
| 08/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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This is an old issue. I made an international transaction of {$1000.00} on XX/XX/22 with Worldremit. I also made another one with them on XX/XX/22 of another {$1000.00} to the same person. I spoke with this company about what really happened. Their responses were very unsatisfying that's why I sought to contact CPBF. I figured out that they actually didn't want to refund me so different responses were to put me off and forget about my inquiries. They kept telling me, we've closed your case but I insisted by calling and asking to get my money back. This case is supposed to be over but they made things too difficult plus confusing everything since I started claiming my refund. I didn't want to make them look bad but they caused this lengthy time to happen. Please help me get my other {$1000.00} back from this people since they refunded me half. Thank you
|
| 05/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
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WorldRemit money transfer # XXXX was never made available after being advertised as an instant money transfer. I used the system because of this claim however the money has not been made available after 4 days. There is no way to contact the company or cancel the charge through the online website. I would prefer to cancel and use another system I have tried to call their call center number which leads you in circles and they refuse to answer emails due to Covid-19 which makes no sense. Thank you for your recent email. Due to the present Covid-19 situation, our customer service team are unable to respond to your email at this time. I believe this company has been using false advertisement. baiting potential consumers into believing the money will be made available sooner than it really is. Please investigate the claims made on their website.
|
| 08/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
On XX/XX/2019a charge was attempted on my debit card for $XXXX from 'WORLDREMIT', a money transfer company. The charge was attempted at approximately XXXX CST. After calling my bank, it was found that WorldRemit had the billing address wrong for the card, so the charge did not go through. Because this was an unauthorized transaction, my debit card was cancelled. On XX/XX/2019a charge was attempted on my mother's debit card for approximately $XXXX from 'WORLDREMIT'. The charge was attempted at approximately XXXX CST. The charge on her account went through, and the money was withdrawn. As of this moment, a hold has been put on her account and she is reporting the fraudulent charged to the bank. Both my mother and I use the same bank, the XXXX XXXX XXXX XXXX XXXX, neither of us have ever used the money transfer service WorldRemit before.
|
| 09/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX I initiated a transaction for {$1000.00} with the reference number XXXX to WORLDREMIT. The recipient ( XXXX XXXX ) till date have not received the payment.
I had called several times and was provided the reference number XXXX.
They requested the recipient of money send his account statement to you from XX/XX/XXXX till XX/XX/XXXX. ( Which was sent to them ). But action was not taken. I have called several time with the minimum wait of 2 hours and customer service is telling me they will investigate and get back to me within 24 hours which they never did and I will call again and wait for two hour and will get the same response. I have a recorded evidence of all my communication with customer care. I also have email correspondence with World Remit. I will be more than happy to share this evidences.
|
| 05/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
The company is Word Remit, an international remittance company, and on XX/XX/2020 about XXXX XXXX I received two ( 2 ) emails from this company informing me that my two ( 2 ) transactions for {$900.00} each were both completed, meaning the monies that i sent to the XXXX, and immediately i responded to WorldRemit that I did not authorize both the transactions. My bank where the monies were taken is XXXX XXXX XXXX, I also reported and complained immediately to XXXX XXXX XXXX that both transactions were fraudulently made. Word Remit and its partners in the XXXX should follow strict guidelines in disbursing funds to the recipient to avoid fraud and scam.
XXXX XXXX XXXX is still investigating my complaint. And World Remit is passing the fault on me.
I want my funds to be returned back, a total of {$1800.00}.
|
| 08/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
Worldremit and Remitly both blocked my account with them, stating there is an issue with me sending money to XXXX poor families in the XXXX. They would only give me their policy. I see nothing in their policy that I violated, and they refuse to tell me the real issue. I have sent this charity for more than 5 years. On more than one occasion the receivers stated that the XXXX government officials questioned them and there was no problem. I contacted the two companies and they would not reinstate my account, and would not give me opportunity to address the issue. Some of the recipients have a bank account and I send to their account, upon which they give some of the money to others. I converse with many of the recipients by text messages routinely and I'm convinced that they are all very poor and uneducated.
|
| 06/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
WorldRemit case # XXXX. I sent {$1500.00} to XXXX XXXX XXXX XXXX XXXX. XX/XX/2019 for their visa and air plane ticket package. XX/XX/XXXX they received payment. XX/XX/XXXX they said operation takes 14 to 21 days. XX/XX/XXXX they requested {$7400.00} to {$15000.00} more. I refused. A week later they asked for {$930.00} more and I refused. They said they would not contact me again until they received the money.
I complained to WorldRemit and XXXX was assigned case XXXX. I called up the credit card company, XX/XX/XXXX they said they would look into it. XX/XX/XXXX I got an E-mail from world saying they closed my account.
I think the credit card company called WorldRemit to see what pressure can be applied to get the money refunded. They decided to blow me off, and this is why I am contacting you.
|
| 07/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I have sent AUD {$12000.00} XXXX using World-remit XXXX XXXX XXXX No. XXXX XXXX XXXX XXXX on XX/XX/XXXX. Since money was not deposited on receiver 's end until XX/XX/XXXX i asked them to cancel the transaction. Worldremit advertised in their website as a same day service but its been 3 weeks since my money has been debited neither it has been deposited on the receiver 's end nor i have been able to get refund. I have called them almost everyday but they have same answer '' we have not heard anything back from our local partner in XXXX, once we get reply we will inform you ''.
Is this the right thing to do with customer? I have sent that money to pay the debt in XXXX and interest is incurring everyday and also currency exchange rate is changing day by day.
Regards XXXX XXXX
|
| 02/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American, Servicemember |
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I received an email on XX/XX/21 stating possible fraudulent activity on my Visa debit card.
I called the # provided and was told that World Remit had taken on XXXX taken {$240.00} & {$160.00} from my account on XX/XX/21. I checked my account and found another {$19.00} was taken on XX/XX/21. I went to my bank ( XXXX ) that morning and changed my ATM card #. I was then told to call customer service to get my money back. I called this morning and was told that this would take up to 10 days if it was found to be fraudulent.
The fact that I received the fraud activity email immediately, why was the withdrawal allowed? Why isn't there a verification required as with XXXX?
I've noticed that other states have World Remit listed for complaints
|
| 03/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I SENT {$200.00} THROUGH XXXX TO A FAMILY MEMBER IN XXXX AND UPON XXXX RECEIVING THE MONEY BY DEBITING MY BANK CARD, WORLDREMIT CORP . LOCATED AT XXXX XXXX XXXX XXXX XXXX, XXXX. COLORADO XXXX, U.S.A ; CLAIMED THAT THEY OPENED A DOLLAR ACCOUNT IN XXXX WHERE NAIRA IS THEIR LOCAL CURRENCY OF CHOICE FOR MY RECIPIENT. NEITHER MYSELF NOR THE RECIPIENT ASKED XXXX TO OPEN THIS DOLLAR ACCOUNT. THEY WERE TO DISBURSE THE MONEY DIRECTLY TO THE RECIEPIENT IN NAIRA OR DOLLARS AFTER CHARGING THEIR SERVICE FEES.
NO ONE ASKED THEM TO OPEN ANY BANK ACCOUNTS.
THIS TRANSACTION WAS DONE ON XXXX XXXX AND WAS TO BE COMPLETED WITHIN 24 HOURS WHICH WOULD HAVE BEEN XXXX XXXX.
BUT UP TILL TODAY XXXX XXXX, THE RECIPIENT STILL HAS NOT RECEIVED THE MONEY.
|
| 05/22/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
WORLDREMIT is the merchant 's name this merchant wiretransferred money using my debit cards and credit cards in XXXX.
I have reported this to XXXX XXXX and got my cards replaced after a XXXX, WORLDREMIT charged me again for the wire transfer on my debit cards and credit cards ( XX/XX/XXXX ) I have never used WORLDREMIT to send any money nor have account with this merchant.
It is highly suspicious how they are able to trigger transaction again after my card number for debit and credit cards are changed.
I tried to contact WORLDREMIT numerous times, however, my call was dropped by them every single time I was trying to contact their customer service.
Therefore here I am reporting for their business for fraudulent activities
|
| 09/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX i did use the service at WORLDREMIT XXXX with a reference # XXXX my card was charged for {$100.00} for the remittance and the service, however after consistent calling chatting what happened to my remittance they said it was been cancelled so i said ok, but then yet they still took my money out into my account that until now i still dont have it back into my bank as I've been in constant contact w/ my bank as well.i got an email & text for the transaction for the few days saying that the amount would be available for my recipient same day, then after contacting them, again on Chat and phone call they said transaction has been cancelled. and the money has already been returned to my bank which is not.
|
| 09/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I DID TRANSFER WITH WORLDREMIT TO DEPOSIT {$1000.00} IN XXXX XXXX TO TAKE OF MY ELDERLY PARENT ON XXXX DAY OF XX/XX/2023 AND THE MONEY WAS NOT DEPOSITED AS PROMISED DESPITE THAT THEY SENT EMAIL THAT THE MONEY IS DEPOSITED IN TO THE ACCOUNT. ON THE XXXX DAY OF XXXX, I CALLED AND COMPLAINED TO THE COMPANY. THEY REQUESTED THE BANK STATEMENT TO CONFIRM AND I DID AND SINCE THEN, I HAVE BEEN SENDING EMAILS AND CALLS BUT NO POSITIVE RESONSE THAN TO BE PATIENT WITH THEM. I SPOKE TO ONE MANAGER NAMED XXXX AND SHE PROMISED TO RESOLVE THE ISSUE THAT IT WAS THEIR LOCAL AGENT THAT CAUSED THE PROBLEM BUT TILL NOW MY MONEY IS NOT PAID OR REFUNDED BACK TO MY ACCOUNT. PLEASE HELP ME OUT.
|
| 04/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have transferred the to XXXX which was around {$30.00} dollar to my friend through world remit. But due to some reason the transaction was not completed and i had cancelled that transaction on XX/XX/XXXX. They told me that I will get my refund back with in 7 working days due to their policy. Its now more than one month and when i asked from them for the refund they told me every time that they have processed the refund and i will get my refund with in 2 days. This never happens. Everytime they make excuses when i asked them to give me and refund details like transaction code they also never gave me that.
Now they are harassing me by making excuses everytime.
|
| 11/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I contacted World Remit ( WR ) in XX/XX/2023 about a fraud transaction involving an individual XXXX XXXX from XXXX that pretended that he was in XXXX XXXX and stole my money in tended for an business transaction. World Remit took the complaint and pretended that they were going to conduct an investigation but did not. I called back several times since XXXX but was unable to speak with anyone even after holding for almost 2 hours each time. It is my belief that they blocked my number to make it difficult to get in-touch with them. I also emailed WR based on their recommendation but again, I am unable to get a response after the initial contact. Please help.
|
| 03/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX I transferred {$1800.00} USD to a recipient in XXXX using WorldRemit. I immediately received a message that the funds had been paid. After about a week the recipient said they still had not received the money. On XX/XX/XXXX I provided WorldRemit with a bank statement showing that the money had not been received. I have contacted them every day or 2 since then asking for it to be resolved. They keep stating that they are waiting for a reply from the local agent and have marked it as urgent. It has now been 6 weeks and the money has not be delivered and WorldRemit has not replied to my queries or following through on their actions for 5 days.
|
| 12/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
On XX/XX/2022, I made an international transfer ( {$91.00} ) to someone in XXXX XXXX using WorldRemit. When the processing took awhile to go through, I made the same transfer again ( {$91.00} ). After awhile, I canceled both transactions since the recipient had not received the money and I found an alternative route for sending the money. I then requested for a refund for both transfers. I have not received the refunds back although WorldRemit receipts show that I cancelled and would receive refund within 7 days. I have tried numerous times to contact WorldRemit but their direct number does not work, and they don't have any email address on file.
|
| 07/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I sent {$570.00} to XXXX using the online service of WorldRemit money transfer on XXXX XX/XX/2019 ( 5 days ago ) now today they start to asking me to send them my passport copies, driving license ( front and back ) bank statement, and AN SELFIE OF ME ( I still don't know what for ) then I have to call their agents to verbally say to them my address, phone number, the company I'm working for, why I'm sending the money, to whom and what is our relationship ( is only {$570.00} US dollars ) Five days after I send my money, WORLDREMIT do not deposit to the recipient, Mr. XXXX XXXX in XXXX, this means WordRemit is doing business with my money.
|
| 09/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$220.00} to a recipient in XXXX on XX/XX/XXXX. They sent an email saying my recipient was going to receive the money within a few minutes. As I write this complaint, they have not been able to pay this amount on the pretext that their partner in XXXX has not resolved the problem. I have made at least 8 phone calls to follow up but this issue has continued pending.
I requested them to cancel the transaction and refund me, but they have refused.
I do not have any logical recourse as at now. Also, this was a time sensitive payment which has resulted in irreparable losses. I therefore seek your help in rectifying this problem.
|
| 12/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I used worldremit.com platform on XX/XX/2018 to transfer an amount of XXXX $ from my Checkin account to a savings account in XXXX. The amount was debited right away from my account but was never credit in the intended account where it was suppose to be. I reported this with the customer support of world remit to look into the matter via email. After a chain of email conversation back and forth I received an email in XXXX on XX/XX/2018 which says that the case is closed from their end as they could not find any information where the money went missing.
The transaction number is XXXX The case number for the complaint is XXXX
|
| 11/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I submitted an order on XX/XX/2022 for {$3000.00} transfer to XXXX through WorldRemit Corp .
They did not fill my order and I requested to cancel this order on XX/XX/2022 and they agreed on the cancelation on XX/XX/2022. But I have not receive the money yet.
I requested the dispute from XXXX on XX/XX/2022, but XX/XX/2022 the bank told me the merchant rejected our dispute.
I called WorldRemit and XXXX many times.
The bank said they don't have the money asked me to call the WorldRemit, the WorldRemit said the only authorize the money, didn't take it from my account. It has been released.
But I didn't get it yet.
|
| 01/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Good afternoon, I made a money order on XX/XX/XXXX for XXXX euros for the worldremit company, this money order was never received by the right person and after asking so much for the money to be returned without they do not. Call today to ask about this case and although on XX/XX/XXXX they said that they would return it to me, today they tell me that they still do not know what will happen with my money, please I need your collaboration. I pass all the money order data and captures of the conversations that I have had with worldremit by email and the conversations via chat with XXXX, the receiving company. thank you
|
| 07/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
World Remit does not deliver what it promised on time. I made several calls during 24 hours period. The money involved is {$1000.00} and was sent XX/XX/2019. Since then I called several customer service agents, and each of them has been saying the same reason, that its payout partner does not provide any confirmation after it received money. So the agent provided two options for me to consider, cancel the transaction or keep waiting. I took the cancellation and I demanded to send back my money back to my bank account in US as soon as possible, but the agent does not not guaranty when I will get the refund.
|
| 09/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
Older American |
|
I tried to send {$200.00} to a friend in XXXX via XXXX XXXX transfer through Worldremit on XX/XX/2022 It turns out there's a daily limit of {$100.00} so the transaction was frozen. I searched for a refund button on the Worldremit website but was unable to find one. I called Worldremit about the problem with transaction # XXXX. They quickly found the transaction and said they'd work on it. On XX/XX/2022 I received an email from Worldremit saying, in this case the recall was unsuccessful, and nothing further could be done with an apology for any inconvenience. My complaint is what happened to the {$200.00}?
|
| 06/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent 2 payments to my parents in XXXX in XXXX and they held my transactions asking for more information of which they needed the money urgently and I then cancelled the transactions and used another provider. World remit confirmed cancellation of my transactions and said a refund would be issued!
Its been over 2 months and I still do not have my refund. My bank statement is showing that they took the amount but they are arguing that they never took the funds when I have proof from my account that the money was debited to them. I have called twice already but still my issue has not been resolved.
|
| 11/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I send money yo XXXX to my self and i never got the money but the bank say that i collect the money when is not true i use a company name worldremilty to send the money and the bank where i was send the money say that i collect the money but is not true because they say the money was collet at XXXX XXXX of XX/XX/2023 when is not true because the transantion was a XXXX is note posible because at that time the transantion it was not made yet that proof that the receit is not real. With these i give the right to consumerfinance to do what they need to do to get my money back thank XXXX XXXX XXXX
|
| 09/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
on XX/XX/2021 i sent XXXX dollars to my sister in XXXX with world remit money transfer after 2 or 3 days they texted me saying that my recipient got the money but the next day my sister called me and said when she went to the bank to pick up the money there was no money so i called the customer service twice to find out what happened to my money and they keep telling me they are still waiting communication from a local partner that they will get back to me as soon as they find out but im still waiting for them to get back to me, in the meantime my money is lost. i just want my money back.
|
| 08/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was informed that my transaction was successful but the recepient did not receive the money.
Upon further investigation on my end it was confirmed that the money was returned to World Remit.
The transaction completion date was XXXX XX/XX/2018. I followed up with World Remit to inquire about the status of the missing funds on 2 separate occasions.
I was assured the first time that the transaction would go through, the second time I had confirmed the funds had been returned. World Remit assured me that they would refund my money but seem to still not know where the money is.
|
| 08/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2022, I accidentally made a transfer of {$1000.00} to XXXX XXXX in XXXX. I came to realize that the problem had already been made afterwards, so I immediately reached out to Worldremit to cancel the transfer. It was because the receiver didn't get the money. When I called this company, I was made to speak with different people who gave me different options. Some responded awkwardly but I respected their concerns and explained my issue since they demanded it. Until now, it's like we're struggling over my own money and I'm not liking it. All l want is my money back.
|
| 06/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I made a transaction on XX/XX/2023. World Remit did not honor their advertisement. They held my money without releasing it claiming that my ID was expired-its not! A check show that the 3rd party holds my pertinent personal information for 360 days ( no guarantee of security ). I called World Remit @ XXXX for XXXX XXXX at ( XXXX ) XXXX & spoke with XXXX XXXX I requested a supervisor. He claimed that one was not available. He gave a case # XXXX that dont exist when I called back. He claimed he released the funds XXXX. Upon calling XXXX, I was told that it was not released
|
| 07/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2021, I canceled a transaction With World Remit in the amount of {$740.00}. They refunded that amount but they took it again on the same day on XX/XX/2021. I called my bank in XXXX XXXX XXXX to complain about it but did not take action on it so I called The World Remit where I canceled the transaction stating that they are going to conduct an investigation but I knew they or I got a feeling that they are not going to do it so I will forget after that. Please help me get my money back from World Remit. Thank you in advance XXXX XXXX XXXX, XXXX.
XXXX cell
|
| 05/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello, I initiated a transfer from my bank account in the United States to my bank account in XXXX on XX/XX/2021 with a transfer amount of USD XXXX. Today XX/XX/2021 the transaction has still not completed. WorldRemit has requested documentation which I promptly provided, unfortunately many times they requested the same documentation.
It has been an extremely frustrating experience, other money transfer companies will do a wire transfer in 24 hours. Unfortunately other money transfer companies do not have the Brazilian bank I need for the transfer.
Thanks
|
| 10/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I transferred XXXX pesos to the XXXX on XX/XX/XXXX at XXXX Eastern time. It was mentioned that there may be a delay. I requested cancellation on XX/XX/XXXX at XXXX and my account said an update will be provided in 24 hours. As of XXXX Eastern time XX/XX/XXXX no update has been provided. The company sends an email every 6 hours saying the transaction is delayed but there is no update on my cancellation. I tried calling the company and it said there was an almost 2 hour wait. I also tried chatting the company but there was an almost 4 hour wait.
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I send {$100.00} To XXXX in a Bank. There was a mistake account number. But the money transfer company saying they deposited the money. But they can not show any proof of that. When we talk with local bank, They are saying The Account number & the Recipient name has to match other wise it will not deposit in the Account. I has trying to Explain this to money transfer company but they are not corporations with me. I just want my money back. The money transfer company name WorldRemit. Transaction Number : XXXX. Date XX/XX/21. Amount {$100.00}
|
| 10/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX XXXX a money transfer was sent to XXXX XXXX in the amount of {$200.00}. Since that day, the transaction has been stuck and delayed. Every 6 hours the WorldRemit company sends automated messages telling me that the transaction is still delayed.
I phoned on XXXX XXXX and was told that the company is having technical issues with transactions to XXXX. The representative told me to look out for an email telling me that they agreed to refund me my money.
However I only received an email asking me to answer a survey.
|
| 11/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, world remit allowed someone to make a transaction for XXXX dollars in my name. I do not have a world remit account, nor have I ever done business with this company. After reporting the fraud to my bank and initiating an investigation I researched world remit on the XXXX XXXX XXXX World remit has hundreds of complaints about the company allowing fraudulent transactions. World remit clearly has XXXX concern that their company is allowing people to easily commit fraud using their system and allows it.
|
| 09/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
XX/XX/2022, I tried to make a shipment worldremit this company is locate in XXXX, but the transaction failed, no type of receipt or transaction number was generated because it was not made, however the company took the money from my credit card XXXX. / XXXX us x XXXX = XXXX us times, the customer services don't give me any options in my case, I sent emails but They always send me to the costumer service page but it is impossible to communicate with the company. My bank said they can't do anything to help me.
|
| 08/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/23 at XXXX with Transaction ID : XXXX I sent the total amount of {$1500.00} to My account in XXXX ( XXXXXXXX XXXX XXXXXXXX, Acct # XXXX ) exchange rate of {$1.00} to XXXXXXXX XXXX through WorldRemit Services. As of today, XX/XX/23, no money has been credited/deposited into my XXXX account, even though their receipt says delivered. Multiple attempts to reach WorldRemit have been unsuccessful. This has incurred pain and suffering because the money was meant for emergency medical needs.
|
| 08/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I transferred money on XX/XX/22 and the Money didnt reach the recipient account and the company did not notify me until I found out that the money didnt reach. I have been calling the company since then but they tell me that they are contacting their local partners this money was meant to settle my mortgage and its accumulating the interest when I tried to explain I have never got any help. I requested they refund the money so that I can find a way of sending it but up to now have got nothing.
|
| 02/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Not access to my account.
When trying to access my account they informed that username/password was invalid.
After reseting the information still not access, tried to reach out cx service but since I didn't have a case number wasn't able to connect with operator. I was referred to the website where there was no other solution than reset the password. I'm going in circles not able to accessing my account and no solution or answer has been provided by Worldremit Corp .
|
| 12/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Here is copy of the follow-up email I sent to WorldRemit on XX/XX/2023 : WorldRemit Representative , I am still waiting for your response to what happened to my {$1000.00} ( XXXX XXXX XXXX ) that was supposed to be transferred into my XXXXXXXX XXXX account XXXX XXXX xxxx ) since XX/XX/2023.
This incident has caused me a lot of business losses and disappointments over these XXXX solid days!
I need resolution of this problem from you without further delays.
XXXX
|
| 05/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used worldremit to transfer money from XXXX to XXXX on XX/XX/2021, they guaranty pick up in just 30 minutes, but I waited for more then 10 days and they were telling my recipient to go ti pick up the money. But money wasn't available for pick up even on the XXXX day on XXXX XX/XX/2021 Their consultant was rude to me even after waisting my and the recipients time for more then 10 times and now after the 10th day they are telling me to wait another day.
|
| 01/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I tried to get the company to deactivate my account and to clear all my personal records. I dont want someone hacking the company to get access to my banking accounts especially since I dont use their services anymore.
They sent onerous list including a photo ID that they never asked when I signed on. All I want is for them to deactivate my account. If they want to confirm its me, they can send me correspondence on records they already have with me.
|
| 11/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
XXXX i was contacted by someone on XXXX on an investment opportunity. If i committed to sending them money up to a certain amount, they would send me a larger amount in return. The total i have sent is around XXXX, i have contact all my credit cards and bank. Have told them what has happened. Most of the transactions were done through worldremitXXXX. I have not contacted worldremit yet. as i dont think they would be willing to help me out with this.
|
| 09/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I attempted to send send money with this company to a friend in XXXX. I followed the instructions and entered my debit card information. I was prompted with an error and it told me to re enter my information. When I checked my account it had charged me twice for the same transaction. When I asked for this to be fixed they told me that I should have checked my bank before following the error prompt and following their instructions.
|
| 10/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
XX/XX/21 I was notified by my bank the WorldRemit located in XXXX CO. debited my credit card for {$300.00} and attempted another charge for {$100.00}. The second transaction was flagged as fraudulent by my financial institution after the first one went through. A search of the business revealed multiple complaints from numerous people complaining of the same attempts on their cards. I believe this is wire fraud, correct??
|
| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I transferred {$200.00} on the WorldRemit app on XX/XX/2023. Due to technical glitches, the transaction was canceled. I was told by customer service that it would take nine business days for the refund to process, which never happened despite subsequent pleas ; it is XX/XX/XXXX today, and still no refund. Their customer service put me on a 30-minute hold, and the hold time kept increasing rather than decreasing.
|
| 07/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
i sent mobile money transfer via world remit to XXXX under transaction # XXXX to XXXX XXXX in XXXX XXXX mobile number XXXX on XX/XX/2022. I call WorldRemit to ask for a refund as receipt could not collect funds XXXX XXXX. I call a supervisor at world remit and they said they had to retract payment A week later received an email stating they cant assist me as funds have been paid when XXXX never collect funds.
|
| 09/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
WorldRemit Corp cancelled my transaction and disabled my account without notifying me of the reason why. This happened when I already had a pending transaction. I called them, waited for 45 mins before I got hold of a representative. The representative claimed that I should be getting my refund but there was no confirmation email or anything. This is not ethical and very suspicious!
|
| 11/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
Good evening On XX/XX/2019, i made a transaction of {$1000.00} usd to my cousin.
She didn't worry to pick it up and the cash appeared active until the month of XXXX. When I reach my country and find out from financiera Supergiros which was the intermediate company, they said I must contact World Remit for them to refund my money.
What procedure I should go through for that
|
| 10/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
World Remit debited my account for XXXX on XX/XX/21 and have no record that the activity occurred from their review. Bank ( XXXX XXXX XXXX XXXX ) statement and confirms show this unauthorized transaction. Bank not willing to help me resolve and state money is with remit. Remit has no record of this transaction.I am at a loss of XXXX dollars which can not be accounted for.
|
| 06/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
WORLD REMIT usually transfer my money to XXXX in hours, but my last Transfer # XXXX ( case # XXXX ) from XXXX XXXX for {$400.00} is not paid to recipient until today XXXX XXXX.
Else, they not answer my cuestion : where is this money or when will pay it?
I called 5 times by fone but diferent people every time, said, sorry they will pay in 2 days ... and nothing happend.
|
| 03/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I engaged with WorldRemit to transfer {$1300.00} to a specific bank account in XXXX ... XXXX Account # XXXX WorldRemit did not transfer the funds as agreed into the account that was agreed upon. WorldRemit says the money was paid into a different account that the recipient does not know about and can not access.
Now Worldremit is refusing to return the misplaced funds.
|
| 08/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My name is XXXX XXXX XXXX On XX/XX/XXXX I transferred the sum of {$560.00} to XXXX to assist a friend with her school fees to XXXX, world remit sent me a confirmation on my service complete. It is XX/XX/XXXX and the money never arrived in XXXX. I called world remit and they have been lying and lying and refused to give me a refund. Please help me.
|
| 08/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
Older American, Servicemember |
|
XXXX World Remit withdrew {$1200.00} XXXX cop from my account at XXXX XXXX for transfer to XXXX XXXX XXXX.
World Remit transfered {$1100.00} XXXX cop World Remit DID NOT ransfer the proper amt of money.
I have contacted them by telephone and rec { d a case #. I have tried to contact by e mail and get only a computer response, not a person.
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
i tried to send money with worldremit in the amount of {$1200.00} on XXXX XXXXthe money was taken out instantly from my debit card but later got a message that it was cancelled so i will get a refund in 7 working days. I waited after the 7 days as promised and called back only to be told that now they can't tell me when it will be refunded
|
| 07/28/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/XXXX, I initiated a transfer of {$4000.00} USD dollars from my XXXX XXXX XXXX to XXXX using WoldRemit. The transfer has been already with their local partner to finish the process of depositing my money, but it's almost two weeks and the transfer hasn't been done. They stopped answering my daily question " where is my money ''.
|
| 06/14/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I was persuaded by XXXX XXXX XXXX XXXX to send him money through World Remit to him. He is located in XXXX and claims to be a doctor and have nutritional products. I paid XXXX through World Remit. He never sent the products to my home address and stopped replying after I asked for update and eventually refund.
|
| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
In first week of XX/XX/XXXX I requested copies of all sent transactions between XXXX XX/XX/XXXX. They said they would not provide since they had canceled my account. I argued that it was their choice to cancel my account but that I was legally entitled to my sent transactions history. They refused.
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On the XXXX of XXXXXXXX XXXX I sent {$350.00} to world remit money transfer to my beneficiary bank account in XXXX. Till the time of filling out this complain. My beneficiary account has not been credited. I make several calls and several mails to them to no avail The transaction number is XXXX
|
| 01/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
I sent money to my account in the XXXX and they want to get my bank statements but I cant produce that as my bank has no bank statements for the XX/XX/XXXX but only XX/XX/XXXX and they suspend my account and didnt return my money to my account in the amount of XXXX
|
| 06/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money to my account in XXXX on the XX/XX/XXXX and i got an email stating it will take 2 business days. Up until now the XX/XX/XXXX, the money has not been delivered.i have called several times and I keep getting the same response of I should be patient.
|
| 12/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I use world remit to send money, while I was using their app, it kept saying that make sure the receiver information was correct, so it said money send and then it said payment failed, but when to my XXXX XXXX account and worldremit already took the money
|
| 07/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I made a purchase for an international transfer with Worldremit.com Transaction # XXXX for the amount {$5000.00}. I never recieved my funds. XX/XX/2020 is when I sent the International transfer abroad. Still have not seen my money until this day.
|
| 05/20/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2018, I sent XXXX XXXX Peso through World Remit wire transfer. The recipient did not receive the funds in their account. I filed a complaint three times and did not receive a response. The World Remit transaction number is XXXX.
|
| 07/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I sent {$700.00} USD to XXXX on XX/XX/XXXX. My vendor still hasnt received it. I have submitted 3 disputes and tried to go through social media. The keep giving random excuses and then closing my claim without resolving anything.
|
| 09/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XXXX XXXX I sent {$200.00} to XXXX via bank deposit. The money transfer company sent confirmation and a receipt stating that the money was deposited into the recipient bank account. The recipient NEVER received the money.
|
| 01/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello I sent money to my sick friend in the XXXX, the company XXXX insisted the money is in my receiver 's account but it did not go through. XXXX would not refund me XXXX XXXX Please help.
|
| 06/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On Thursday XX/XX/2023 I sent XXXX $ through world remit and they have removed the money from my account but the recipient hasnt received the money yet
|
| 02/02/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 01/24/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/24/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/15/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 12/22/2023 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 11/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 08/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 07/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 07/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 12/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Phone |
|
|
|
| 07/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/15/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/04/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 03/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 02/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 12/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 10/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 10/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 09/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 08/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 11/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 08/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 03/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 02/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 09/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 11/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
|