| 03/17/2021 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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References : Lender = Interactive Mortgage ( NMLS ID : XXXX ) Loan Officer = XXXX Loan Processor = XXXX Loan Manager = XXXX Loan Director = XXXX Date Issued = XX/XX/XXXX Purpose = Refinance Product = Fixed Rate Loan Type = Conventional Loan ID # XXXX Loan Amount {$580000.00} To whom it may concern Ive had a very unpleasant experience with Interactive Mortgage, the lender, for my home mortgage refinancing. I was made to wait for more than 3.5 months after loan approval and they did not honor the locked-in rate of XXXX %. What is the point of an approved loan, locking in the rates and the contract, if the lender can not honor the locked-in rate to the consumer? Interactive Mortgage caused unintentional delays ( missed emails, phone calls, voicemails, lack of response, people not doing their job ) or intentional delays ( as the rates were an all-time low, they intentionally slowed down as higher interest=better lender commission? ) on my refinance application, which resulted in me losing out on my locked-in rate of XXXX %. I hereby request them to compensate me for all the stress, time wasted and financial loss Ive suffered because of them. If they had honored the locked-in rate and closed timely : - If wouldve had monthly savings on my mortgage for 4 months ( their delays + the time its taking me now to apply for another refinance with a separate lender ).
- I wouldve gotten my refinance at a locked-in rate of XXXX %. As of today XXXX XX/XX/XXXX XXXX, the interest rates have increased, and other lenders are quoting me at XXXX %, or more.
- It wouldnt have hit my excellent credit score. Why unnecessarily do an inquiry and hit consumer credit report if the lender can not close the loan on time? Now, they dont want to reverse the credit check.
- It wouldnt have resulted in unnecessary stress and wastage of my precious time.
XX/XX/XXXX The mortgage refinance rates reached an all-time low.
I wanted to take advantage of the all-time low rates and decided to shop for refinance rates.
I contacted a refinance lender.
Surprisingly, without even contacting them, I also received an offer from " Interactive Mortgage by mail, offering me a low refinance rate.
I received formal rates from several competitive lenders, including Interactive Mortgage.
All the rates at the time were low and close to XXXX %.
I opted for refinance from Interactive Mortgage, because they offered me XXXX %, compared to the next best 2.675 %. Both XXXX discount points and no cost.
The application/paperwork was created and completed during the XXXX time frame. I submitted the required documents on XX/XX/XXXX, signed a disclosure contract with Interactive Mortgage for a locked rate of XXXX % and it was submitted for processing on XX/XX/XXXX.
The loan officer mentioned to me that the loan would be closed within a month.
XX/XX/XXXX No communication from Interactive Mortgage for a ~month.
The loan processor reached out to me on XX/XX/XXXX requesting some additional documentation.
I responded back immediately and provided the requested information within 24hrs to the loan officer and loan processor. There was ABSOLUTELY no delay from my end through the entire process. Whenever any documentation was requested, I turned it ASAP or within 24hours.
XX/XX/XXXX Subsequently, I contacted both the loan officer and the loan processor via emails, phone calls and voicemails, and there was just no response. If there were any delays, they could've kept the process transparent, but they kept me in the dark without replying. But I eagerly kept following up.
XX/XX/XXXX On XX/XX/XXXX, I heard from the loan officer that the loan processor had not even reviewed the documents I had emailed them on XX/XX/XXXX because he missed my emails and calls. That was very careless of them because I had contacted both the loan officer and the loan processor via emails and phone calls and voicemails, and they didnt do their job.
Subsequently, I contacted the loan officer via emails, phone calls and voicemails, and there was limited response. I kept following up as usual.
On XX/XX/XXXX, the loan officer contacted me and told me that the loan finally got approved, but the rates had gone up, as the locked-in expired. I was in no mood to pay a higher rate for no fault of mine and requested them to honor the locked-in rate.
On XX/XX/XXXX, the loan officer mentioned to me that theyre unable to offer the locked-in rate and wanted me to pay a higher rate. I was in no mood to pay a higher rate for no fault of mine and requested them to honor the locked-in rate. I escalated this situation to their loan manager.
On XX/XX/XXXX, the loan manager reached out to me stating theyre unable to offer the locked-in rate and wanted me to pay a higher rate. I was in no mood to pay a higher rate for no fault of mine and requested them to honor the locked-in rate. I escalated this situation to their loan director on XX/XX/XXXX.
XX/XX/XXXX On XX/XX/XXXX, the loan director reached out to me stating theyre unable to offer the locked-in rate and wanted me to pay a higher rate of XXXX %. I wanted them to honor the locked-in rate or at least offer me a rate better than XXXX %.
On XX/XX/XXXX, the loan director reached out to me stating the rate for me had increased to XXXX %.
At this time, I was also in talks with another similar lender and they were offering me XXXX %. So, it made me realize that the loan director was lying. I requested for a better rate.
On XX/XX/XXXX, I was offered a rate of XXXX with no cost. I was sent disclosures with misleading information stating I, the consumer, was requesting changes to the loan. I requested clarification on this and did not receive any response.
On XX/XX/XXXX, I was told that the rate went up again and that they would reach back to me with other options/programs. I havent heard back since.
Happy to share specific proofs, evidence and any other information to support my claims as necessary, later. I hereby request your understanding and efforts in obtaining justice.
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| 05/05/2020 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020 at XXXX XXXX, I responded to an advertisement by Interactive Mortgage following their commercial on XXXX XXXX XXXX. I left a message for a sales rep to return my call. The Interactive Mortgage commercial offered a 2.99 % Rate and APR 30 year fixed rate with No Closing Costs for New clients only with a Minimum loan amount of {$250000.00}. ( My current mortgage loan balance is {$280000.00} ) At XXXX XX/XX/2020, I received a phone call from an Interactive Mortgage sales rep by the name of XXXX. I inquired with XXXX about the 2.99 % interest rate promotion. XXXX advised me that even though I qualified for the lowest interest rate available, the 2.99 % interest rate was no longer available, but he could offer me a rate of 3.125 %. I proceeded to provide XXXX with answers to basic over the phone refi loan application questions in relation to the terms of a 3.125 % interest rate.
At XXXX XXXX XX/XX/2020, I observed the same identical Interactive Mortgage commercial, on XXXX XXXX XXXX, offering the same 2.99 % interest rate along with the SAME EXACT TERMS as the commercial I observed earlier that same morning of XX/XX/2020. To be clear, this commercial aired following my phone conversation with Interactive Mortgage sales rep XXXX who advised me that the 2.99 % interest rate was no longer available.
At XXXX XXXX XX/XX/2020, I contacted Interactive Mortgage following another Interactive Mortgage commercial, reflecting the 2.99 % interest rate. I observed the commercial on XXXX XXXX XXXX again. I spoke with XXXX and inquired about the 2.99 % interest rate. XXXX said the 2.99 % interest rate was no longer available. I explained to XXXX that I just saw the Interactive Mortgage commercial on XXXX XXXX XXXX. XXXX proceeded to argue with me refusing to honor their advertised interest rate of 2.99 %. As a result, XXXX said he would have Interactive Mortgage Manager XXXX contact me due to my dissatisfaction.
At XXXX XXXX XX/XX/2020, I contacted Interactive Mortgage hoping to speak to XXXX. Consequently, XXXX answered my phone call. I explained my dissatisfaction with XXXX argumentative attitude as well as my overall disgust and dissatisfaction that Interactive Mortgage would not honor their advertised interest rate. XXXX advised me that she had just gotten out of a meeting regarding the current lenders promotions. XXXX went on to explain that Interactive Mortgage could not honor the advertised interest rate of 2.99 % to me due to my mortgage balance of {$280000.00}, a minimum mortgage balance of {$350000.00} was required to qualify for 2.99 %. I explained that Interactives TV commercials ( have picture of TV commercial ) specifically stated a minimum mortgage balance of {$250000.00} was required, which I obviously qualify for.
XXXX continued to defend Interactive Mortgage and said that they issued a retraction to the commercial that I responded to. I said, I have not seen the retraction on TV, but I continue to see Interactives commercials advertising the 2.99 % interest rate with a minimum mortgage balance requirement of {$250000.00}. XXXX adamantly refused to honor Interactive Mortgages commercial advertisement and insisted the original minimum mortgage balance of {$250000.00} was an advertisement mistake but she could get me the best rate possible. I did not accept XXXX elevated interest rate offer of 3.125 % and refused to accept her repeat offers that were in excess of the advertised offer of the 2.99 % interest rate. XXXX said that she would talk to her boss and contact me the following day with the best interest rate she could offer me. I never received a return phone call from XXXX.
Ultimately, Interactive Mortgages television advertised bait and switch mistake is a textbook marketing deception violation that cost me over {$90000.00}. This type of business practice continues to plague our society and needs to cease and desist with consequences. Unfortunately, the uninformed and vulnerable hard-working citizens that fall for this type of crookedness and unfairness, support these companies and empower them to continue their shady business practices.
The right thing to do by ANY company that advertises a specific price or terms that involve a discount or savings of a product is to HONOR the advertised price, despite if it is a " mistake ''. It's obviously not the customer 's fault for the mis advertised price. An advertised price is a deciding factor used by the customer and should not be abused by retailers to lure them in. That's simply Fraud 101! With today 's technology, instant fixes are quick and easy remedies. " Printing mistakes '' or " typos '' just aren't acceptable reasons for " misprints '' anymore with Spell Check and Grammar Check ; neither is blaming third party advertisers for their mistakes. If retailers are going to pass the buck onto the third party advertisers for their own " mistakes '', then the retailer needs to incorporate a proof reading provision prior to public circulation. Ultimately, the retailer needs to be held accountable and take responsibility for the material that they make public.
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| 01/07/2021 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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I submit a mortgage refinance application for my home with Interactive Mortgage on XX/XX/XXXX and it took them 3 months with many back and forth to finally closed it on XXXX XXXX. It started pretty well and seemed to be on a good path and I provided them everything they needed promptly. But soon things started going downhill. I did not hear anything from them for more than 30 days and only after I called the loan XXXX, things started rolling again and I finally signed the loan documents on XX/XX/XXXX and I were expecting my loan to be closed very soon. But after another week. nothing happened and the underwriter was not replying my email nor my phone call inquiries. After I called the loan XXXX, they told me they still need something else. I provided to them and again nothing happens for another week, and only after I called they said something else was still needed. Normally everything should be sorted out before signing the loan document. It was finally closed on XX/XX/XXXX after XXXX month I signed the loan documents. I knew they were busy at the time since everyone were refinancing their mortgage, so I did not want to complaint about it as long as everything is correct. But due to their delayed closing on my loan, they XXXX up my closing settlement and I tried to get it resolved with the loan XXXX and underwriter, but they seem not understanding what were wrong and refuse to fix the issues. There are mainly XXXX issues. XXXX XXXX The closing settlement is different from the final disclosure I signed. And they did not show me or explain to me what is the difference and closed the loan and charged me without notifying me in advance to seek my understanding and approval for the new changes and added item. There is XXXX item called supplemental + penalty of {$270.00} which is not in the original disclosure I signed and even the loan XXXX did not know what it was when I asked him and he said he was going to check it for me but never heard from him on that again, and no response from the underwriter as usual. XXXX XXXX. Since I signed my loan in XXXX, the loan was expected to be closed in XXXX originally and my first payment start date is XX/XX/XXXX as it normally should be and I would prepay the interest for XX/XX/XXXX and the XX/XX/XXXX XXXX would be paid in XX/XX/XXXX in my first new loan payment. but I already signed the loan doc with first payment day of XX/XX/XXXX, which complicated the first payment as they have not funded my loan until middle of XXXX, XXXX, I am still paying interest to my previous lender for the first half of the XXXX before Interactive Mortgage funded the new loan. I think that whoever prepared the final settlement realized the issue. So they were giving me credit for the first half month interest when I am still paying to my previous lender and did not charge me my prepaid interest for new loan for the latter half of XXXX, XXXX, so when I make my first payment on XX/XX/XXXX, everything will be balanced out. The problem is that I am paying my previous lender interest from XX/XX/XXXX to XX/XX/XXXX, and Interactive Mortgage only give me credit from XX/XX/XXXX to XX/XX/XXXX. When I make my XX/XX/XXXX payment, after taking out the credit for XX/XX/XXXX to XX/XX/XXXX I got, I am actually paying Interactive Mortgage from XX/XX/XXXX to XX/XX/XXXX, but my new loan with Interactive Mortgage started from XX/XX/XXXX, so they over charge me 2 days of interest in the amount XXXX per day for 2 days = {$99.00}. And the way they handle this first payment date issue is very misleading and unconventional, no one explained it to me before the closing and the loan XXXX himself is kind of confused too.
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| 03/12/2021 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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I have been trying to refinance my home loan with interactive mortgage since XX/XX/XXXX. I was quoted a rate of 1.99 % for a 15-year fixed mortgage. This rate was locked ( I was told ) and I provided them with all requested documentation the same day it was requested. I was on maternity leave when I initiated the process and so I provided them with a verification of employment form and I was told than the loan would close a month before my return-to-work date ( XX/XX/XXXX ). During the month of XX/XX/XXXX I waited to hear from them and I reached out to my loan officer. I received a group email that he had contracted covid and to be patient and that my loan was approved and they would reach out to me. I called back again that same month and was told that the loan officer ( XXXX XXXX ) no longer worked there and that XXXX XXXX was my new loan officer. I was told that they were busy and to be patient. I spoke with Mr. XXXX on XX/XX/XXXX and he assured me that he was there for me and that I should continue to be patient. On XX/XX/XXXX I received an email from XXXX XXXX that my loan was ready to close and to set up an appointment with the notary. I met with the notary the following day ( XX/XX/XXXX ) and signed closing loan documents for a 15 year refinance loan at 1.99 % 15-year-fixed. I then received and email from Mr. XXXX on XX/XX/XXXX stating that they needed another verification of employment form completed ( I had already sent this to them XX/XX/XXXX ). I responded that same day with my 2 most recent paystubs and asked if that form was still necessary since I was no longer on maternity leave. I never received a response from Mr. XXXX to that email. I received another email on XX/XX/XXXX from XXXX XXXX asking for updated paystubs which I promptly provided. He also forwarded another verification of employment form which I my employer completed and returned on XX/XX/XXXX. Then, on XX/XX/XXXX, Mr. XXXX said that was the wrong form and gave me a different form for my employer to complete. This new form was completed by employer and forwarded to interactive mortgage ( XXXX XXXX XXXX XXXX XXXX ) on XX/XX/XXXX. I contacted interactive mortgage on XX/XX/XXXX by email as I had not heard back from them and they then replied that we were ready to close ( even though I signed closing docs on XX/XX/XXXX ) and they sent a new disclosure to e-sign with a rate of 2.125 % for a 15year fixed loan. I replied that this was not the agreed upon rate and that the fault lay with them that the loan had not yet closed. Since then I have been given the run-around and still have not received closure to this situation. In the meantime they have repeatedly pulled my credit without my consent and cost me the opportunity to refi with an alternate lender at the previous rates as I operated in good faith that this lender would follow through in their promise ( and our signed/notarized contract ).
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| 02/05/2021 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Interactive Mortage ( Winnpointe mortage ) - I applied for a refinance of my primary home on XX/XX/XXXX. The agent took the application and ran credit, approved me for a loan and locked me for 15 yr term@ 1.875 % APR. Asked me to submit the documents the same day so the underwriter can review.
- I submitted all the documents he asked me within 2 hrs. He said the processor would take over in 2 weeks. After 2 weeks, he went on leave and told me that someone would be assigned soon and they should be able to close before end of XXXX for sure.
- XXXX went by, XXXX went by, followed up on email and finally a processor was assigned and sent me the closing disclosures on XX/XX/XXXX. Since then a notary called me atleast 4 times that they were assigned for closing but company cancelled it all 4 times for delay in documentation.
- I followed up multiple times on email and on phone, left messages but no response from processor. I again contacted the loan agent and he asked me to keep sending emails to the processor reminding her that I am waiting and copy him - After 60 days, he called me today to mention that the rate lock will expire tomorrow and he can not honor the rate I got.
- I took great pain to follow the market and lock exactly the day the market went down and allowed my credit pull.
My credit pull caused a hard hit and I dont even have a loan, by baiting and switching, Interactive Mortgage deceived me with their fraudulent practice. The sales team seems to be pitching and moving forward while the operations are unable to do their job.
When asked for a senior contact to discuss the issue, the loan originator told me to fish it out on the internet and figure it out myself and that he can not share. He shared his supervisors number but he already mentioned there are many cases like this and that the supervisors wont do anything about it.
So went to XXXX and got the email of the VP of operations ' email and wrote to her. Guess what - No response!!!
The worst part is there is no one other than the loan originator and processor that you can contact to escalate or report the issue. None of the higher-ups have their contact information published anywhere on the site. I am unsure how they even got a license and are operating in California.
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| 11/12/2020 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Dear officer, I am reaching out to you to complain about bad and unethical practices of mortgage lender " Interactive Mortgage '' and seeking help from you to get the justice.
Through a reference, I approached Interactive Mortgage for refinancing my home mortgage.They offered me a rate of 1.99 % ( 15 years fixed ) without any contingencies after talking to me. They asked to fill the application and also they told me that they would pull my credit. Before I gave my consent for pulling credit, I asked for rate confirmation and they said " yes. They did not mention any contingencies on the rate. I did all the paperwork and sent the documents on XXXX. They told me that thy would would comeback after 20 days. I reminded once on XXXX and they came back on XXXX. They sent closing disclosures for signatures.
I signed and before sending, I went every piece of information. I realized that they increased the rate to 2.125 % without notifying me. I believe that it Is not at all a good practice by any means. Who with good business ethics would send closing disclosure with increased rate without discussing with borrower? They have confirmed the rate without any contingencies before pulling my credit and before I spent time to do all the paper work.
I mailed back them asking why did they increase the rate. They mentioned apprised value of the house do not qualify for that rate. My loan amount is XXXX. My home is appraised for $ XXXX by the agency sent by them. If that is the case, that should be a contingency before I spent time for all the paper work and my credit is pulled. They are saying that I filled XXXX as approximate home value. How would I know the my home value? Now a days, lot of people check XXXX for the latest home value estimates which shows XXXX. Since I spent lot of money for renovation, I gave approximate value $ XXXX. They are taking this as excuse to increase the rate.
If they had put this as contingency before conforming the rate, doing all paper work and pulling my credit, I wouldt have proceeded with them since I had alternatives at that point of time. Since I lost time and competitive advantage because of their bad business practices, I would request to intervene and do the needful.
Thank you for your time and service.
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| 02/20/2021 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a refinance with Interactive Mortgage back in XXXX. I had a rate lock for 2.35 % 30 years loan for a loan amount of about XXXX {$410000.00}.
While i have been waiting for the underwriter, since they have a long queue, rates have gone up ( now the same product is offered for a rate of 2.75 % ). Interactive Mortgage kept on stalling and delaying the process and emailed me on Monday ( XX/XX/2021 ) this week to tell me that my rate has expired last Friday and they will not be able to give me that rate anymore.
Interactive Mortgage haven't called me or emailed me to let me know that they are waiting on something on need any additional documentation.They also waited till the Monday to email me ( email enclosed ) when they should have done it before Friday, before the rate actually expired. Additionally, i was never notified about this expiry date in any communication from them.
Enclosed is an email from Wednesday XX/XX/XXXX, two days before the rate was allegedly supposed to expire, in which i am asking XXXX the processor about latest status of the refinance and and she says nothing in her reply about rate about to expire in two days.
i strongly suspect I am not the only person who fell victim to this fraudulent " stalling till rate will expire '' strategy. They have a strong motive for stalling customers since this way they don't need to respect the rate they promised when market conditions have changed.
To my huge surprise, they became non responsive and when i eventually talked to the manager XXXX XXXX XXXX XXXX, he had nothing to say to me other than " he is sorry that this is how i feel ''. He mentioned that i can't speak to anyone else and he is the right person.
Back in XXXX, i could have gotten this rate from a few companies. Now it is not available anymore.
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| 08/19/2017 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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I refinanced my loan through Interactive Mortgage. After the loan had closed which cost me a higher interest rate and an additional upfront cost of {$630.00} for an interest adjustment of 4.250 to 4.375 % because the closing department claim that the paperwork I submitted for my student loans did not actually specific how much my payment would be in XXXX. Currently I am not paying anything which I submited documents to support. I dismissed this because I wanted my payment to drop down from {$1500.00} to XXXX. However, after I had signed loan documents to obtain the payment of {$1400.00}, I received a call from XXXX XXXX of Interactive stating that I owe approximately {$400.00} more for hazardous insurance. I was baffled by this because my loan closing statement included a breakdown of my fees in which there is a charge for hazardous insurance of 13 months @ {$56.00}. The insurance quoted now is 13 months@XXXX. I received a letter from XXXX XXXX that my insurance is {$690.00} total. I am not sure why I am being ask to pay this additional amount. When I received the call from XXXX XXXX I was asked to come up with {$400.00} approximately because of the insurance being renewed. Than on Saturday after checking my loan documents I find a letter from XXXX XXXX XXXX XXXX applying additional cost to my loan that equaled {$210000.00}. My initial loan amount was for {$210000.00} now because I told XXXX I had to examine the paper work I now had to pay over {$2000.00} extra for this loan. I thought I was getting out of a prior bad loan but it looks like these loan companies are ripping homeowners off.The amount paid to XXXX XXXX XXXX was {$200000.00}. I was initially told I would only have to pay {$490.00}. Over {$6000.00} has been added into my loan.
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| 03/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Hello, Please advise me re : Difference in Closing Cost at Loan Estimate and Closing Disclosure ( for Mortgage Refinance 15 year fixed, no cash out ) XX/XX/2020 XXXX XXXX Loan Officer at Winnpointe Corporation, dba Interactive Mortgage had me e-sign a Loan Estimate with closing cost of {$140.00} which is what she promised verbally over the phone.
My payoff for current mortgage was Loan amount is {$250000.00} Loan estimate specifies that Lender would give me credit of {$1000.00}, thus I only had to come in with {$140.00} and {$490.00} ( both supposedly for prepaid interest ) would be paid from my loan amount.
XXXX XXXX Notary public came to my house and had me sign Closing Disclosure that said I need to wire {$1200.00} for closing costs but there is no breakdown for said amount and {$420.00} for interest ( XX/XX/2020 to XX/XX/2020 ). I went ahead and signed thinking oh XXXX said whatever extra will be sent back to me.
XX/XX/2020 I get a call from XXXX of same company and an email I have to wire {$1900.00} and submit documents that I had already submitted on their portal OR my rate expires at the end of the day. I replied in email asking for a breakdown of the {$1900.00} but did not get an explanation.
XXXX XXXX I get a message and an email from XXXX XXXX asking me to wire funds and submit documents ( that I had already submitted early in the process of refinancing ).
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| 10/08/2020 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or around XX/XX/2020, I signed a rate lock with Interactive Mortgage for a 15 year loan at 2.25 %. Prior to then, I explained to XXXX XXXX that I was waiting for rates to drop but he repeatedly promised and assured me that if they did, Interactive Mortgage would give me the lower rate because they would not want to lose me as a customer, they had sua sponte adjusted rates for other customers and would do that for me, etc. Thus, he induced me to sign the rate lock based on false promises. A few weeks later, we spoke on the phone and I explained to XXXX that I wanted to switch to a 30 year fixed rate instead of a 15 year. We never discussed the rate and no documents were provided to me. Several weeks later, the interest rates on Interactive Mortgage 's website dropped and a 15 year fixed was at 1.99 % while a 30 year fixed was at 2.375 %. Interactive Mortgage told me that due to my rate lock, they couldn't give me the 2.375 %. However, I never signed a rate lock on a 30 year fixed loan. The company went so far as to tell me the rate lock had been extended but I never asked for, or agreed to, any type of extension. XXXX said he tried to get an exception for me but when I asked him an exception on what, he couldn't explain. Interactive Mortgage and XXXX are liars, and they make false representations to their customers as a bait and switch.
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| 01/23/2021 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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y husband and I signed the refinance closing disclosures with Interactive mortgage on XX/XX/XXXX for $ XXXX yr. It was a no fees no cost loan. We also wrote a check of {$130.00} to cover the difference between the payoff amount and the new loan. The loan did not fund until XX/XX/XXXX. So, in the mean time I paid my monthly mortgage of {$2300.00}. On XX/XX/XXXX, XXXX XXXX, the loan processor, called me to esign a new closing disclosure that {$250.00} was going to me. Well, I received by XXXX the new closing disclosures and a check of {$2000.00}. The new closing disclosures had a charge called principal reduction of {$250.00}. I should get a check of {$2300.00} from Interactive mortgage since I paid my loan between XXXX and funding.
I contacted XXXX XXXX by email and phone several times to resolve this issues. She said the {$250.00} is deducted from the first mortgage statement. I told her that did not make sense since the new lender sent email saying my first payment is what its supposed to be. I even contacted XXXX XXXX, the loan officer, and he said its not his department and referred me to the manager saying he will contact me. I have not heard anything from the manger since nor from XXXX XXXX about this issue.
Bottom line is there is a discrepancy in the new loan disclosures. What I put into this loan is not what I getting back.
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| 10/25/2020 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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I got a refi from Interactive Mortgage, signed closing docs on XX/XX/2020, supposed to fully fund on XX/XX/2020. Come Thursday XX/XX/XXXX, I emailed Interactive Mortgage, and XXXX XXXX who is the loan processor said there is an issue with my middle name and title. I emailed the loan agent who put it together, her name is XXXX, she was out of town till XX/XX/XXXX. Mind you I had asked them should I pay my mortgage since I don't want to be late on my current mortgage. No one reached out to me to let me know I should make my current mortgage payment.
Emailed again to ask what is going, then got a call from XXXX stating due to some errors " human error '' her and the lock desk got my rate incorrect it should be 2.75 versus 2.625 which I signed and locked and to be funded on XX/XX/2020. So they won't close my deal because of their mistake! I signed and locked at 2.625, instead of eating their mistake they are stalling my loan and using a bait and switch tactic. It's XX/XX/XXXX, I was suppose to hear from the owner of interactive mortgage on XX/XX/XXXX, no one has called. My loan has stalled, who can help me and provide me any advice?
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| 08/28/2020 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Contacted Interactive mortgage on XX/XX/2020 to apply for a conventional refinance. Verified with the loan XXXX if this will be a XXXX loan to which the loan XXXX said yes. The loan amount needs to be under XXXX in my zip code of XXXX.
As soon as I mentioned I am self employed, the loan XXXX refused to take my application and said they don't take self employed borrowers. I told him I have refinanced plenty of times without a problem, and as recently as a couple of months ago but he still refused to even take my application.
I also told him that XXXX XXXX allows self employed borrowers and has clear guidelines for it, but still the company refused to take my application.
I feel this is a clear discrimination and severely impacts my ability to get a competitive rate even though I qualify for all underwriting guidelines, have been self employed for over 10 years, and meet all the criteria.
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| 08/08/2023 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/XXXX - XXXX XXXX closing date for refinancing ; Escrow number : XXXX XX/XX/XXXX - XXXX closing date XX/XX/XXXX - application for home equity line of credit placed with XXXX XXXX XX/XX/XXXX - Mortgage XXXX from XXXX XXXX name XXXX discovers that the home loan does not show fully funded and there is a existing lien when XXXX XXXX should have paid off XXXX XXXX XXXX
XX/XX/XXXX - I reached out numerous stakeholders emails multiple times at Winnpointe Corporation DBA XXXX XXXX to ask for a copy of the recorded release. I also attempted the main number but it immediately hangs up and is not possible to reach anyone.
XX/XX/XXXX- attempted to release lien online at FDIC lien release, but unable to locate interactive mortgage
|
| 08/10/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
While researching mortgage rates, I came across this advertisement that was misleading and deceptive. I've attached a picture of the ad to this complaint. I was ready to apply for the 1.5 % rate until I learned that the APR is 1.915 % when you see the small print. I understand federal law requires a mortgage lender to advertise the APR rate at the same font size of the rate and as you can see, the APR is much smaller. This is a deceptive practice and a violation of federal law. I've decided to take my business elsewhere. Thank you.
|
| 02/18/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I was working with XXXX XXXX from Interactive Mortgage, XXXX : XXXX. They locked my rate and approved the mortgage. But they could not find a secondary buyer for my mortgage and after two months, they still did not close and would not provide the closing date. I have no confidence they will close the loan but my credit now shows two inquiries, making me hard to shop for a good interest rate with another lender now. In the meantime the interest rates have also increased.
|
| 09/11/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
This is a followup to the complaint XXXX ( filed on XX/XX/XXXX ), which includes the following response from the company -> " You are also owed 1 day of interest credit from XXXX ( XXXX ) since it was paid off on XX/XX/XXXX. I anticipate receiving their response by Monday XX/XX/XXXX. '' I have not received the {$11.00} amount yet even after almost 4 months.
|
| 03/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
A company called Winnpointe is engaging in deceptive mortgage practices. They are advertising a 2.875 % fixed rate for the life of the loan without clearly stating whether it 's a 30-year loan or a 15-year loan. This is trapping consumers into calling thinking this advertised rate is for their 30-year loan and is against TILA regulations.
|
| 10/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
I refinanced my home and was told there will be no closing costs, and now I found on the closing documents that they charged me about {$1500.00} dollars. I 'm trying to call this company and they do n't answer my phone calls, I had leave several messages to call me back and they do n't call me.
|
| 11/17/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/05/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/04/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/03/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/22/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 12/10/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/26/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 07/07/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
|
|
|
| 06/29/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 05/08/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/25/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 08/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|