| 07/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Older American, Servicemember |
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Since XX/XX/2020 I have been blocked from transfer funds from my account in XXXX XXXX XXXX ( a XXXX XXXX XXXX ) to me in XXXX, XXXX XXXX, though I had been making monthly transfers for some 7 years, excepting for the 3 to 5 months that I am in the US for VA XXXX XXXX XXXX XXXX. My income is very limited so I extend it by staying in XXXX where the cost of living is enormously less. Returning to the US only for my medical care that as a Veteran is covered by the VA.
My funds were being transferred by Western Union ( WU ) through XXXX of this year. But as stated beginning XX/XX/XXXX I was unable to execute a transfer -- it allowed me into my account & to proceed with the request to transfer but it did not allow the transfer to be executed, it just stopped. Repeated calls to WU customer service produced no result and no answers.
Frustrated I searched the Internet for WU SEC 10Q report. Found a list of senior officers and got to leave a voice message explaining the problem & requesting assistance.
One XXXX or XXXX XXXX, WU Escalation, called explaining that all complaints would go to her, said in a peevish voice. I had spoken with her once before but she did nothing except offer some reward points. Seemingly totally uninterested in my quandary.
Her second call in mid-XXXX at the behest of the same senior WU officer caused her to be more active or so I thought. And though I voiced that the reward points issued was nice I was much more concerned that I was unable to execute a money transfer from my XXXX XXXX XXXX account to me in XXXX as that was my sole source of funds -- early on the trouble number given was XXXX -- she said that the same trouble number would apply and told me to ignore the others. I have since found that this was a lie as it only applies to the reward points issue.
Worse. Just yesterday I was told by the alleged WU agent XXXX ( no last name given ) previously identified as being in XXXX that WU was constrained by US order not to comply with my requested transfer funds or words to that effect.
This supposed XXXX WU agent first called some 7 to 10 days ago leaving only a name of XXXX ( no last name ) & two numbers both strange : XXXX ( there are no 11 digit number in the US ) and XXXX with extension XXXX. These numbers caused me to call WU to verify the numbers legitimacy & was told that the XXXX number was legitimate. I first tried to call the XXXX ( as I never call an unknown number ) but the extension was bogus ( since I found that WU requires a nine digit extension. ) The called WUs XXXX number & selecting customer service requested transfer to the XXXX extension. I was informed that there was no answer and they would forward my attempt to return the call. During these attempts is when I was informed that so-called WU agent was in XXXX with a different time zone & I needed to call between XXXX & XXXX XXXX to reach him.
Telephone tag ensued while I attempted to return calls of a supposed WU agent until yesterday when the alleged XXXX XXXX XXXX XXXX called & I had XXXX connected. We went back & forth until he said his " ... only reason to call was to obtain permission to share my personal information with the police of other countries ... '' in a tone that implied a threat. I told him that I had nothing to hide and he could share the information that WU had but only for this instance. I gave no other information and he could not get off the call fast enough. He gave me the XXXX WU number to call regarding the blocked transfers. Also implying that the blocking of transfers was due to government, though did not say which.
Along the way in XXXX I telephoned my XXXX XXXX XXXX asking if there were some sort of government hold on my account. I was told in no uncertain terms that there was none and that could do as I wished with my funds including transferring them overseas if I so wished.
Also in late XXXX I opened a XXXX account and tried to make transfer of funds but could not. Speaking with their customer service people I was told that I could not make a transfer while I was overseas. That I could only transfer funds from the US while in the US. And would hear nothing about the ridiculousness of my looking to transfer funds from my XXXX XXXX to me while I was in the XXXX where I could simply walk up to a cashier window or it's equivalent and request my money.
Having two entities that make money transferring funds tell me or act to block told me that some other entity or person is the cause of the blockage of my funds. The question is if this blockage is occurring in the US or the XXXX end.
The XXXX end XXXX be as an element has been trying to remove me from my court appointed position of Administrator of a large estate that has been XXXX by one heir and the board of directors while I insist that the succession will not end until I track all missing assets -- I'm unpaid by the estate which that matters little to me but makes it difficult to find fault with me. HOWEVER, this scam can only operate if the US WU allows it by refusing to process a transfer as my bank in XXXX accepts same day WU transfers! I'm surmising that by cutting my source of funds they reason that I could not continue with the investigation into millions of dollars of embezzled funds!
XXXX that is something else. At this point I simply want WU and/or XXXX to stop the unlawful blockage of my funds.
XXXX XXXX XXXX WHAT FOLLOWS ARE COPIES OF MINUTES OF TEL-CONS MADE and/or RECEIVED WITH DATES, though not all : -- XX/XX/2020 : two tel-cons to Western Union. The first as it would not accept earned credit points ; the second as it refused to print the RECEIPT as shown on the screen ( only a partial print ) AND to ship me a copy to my email! One XXXX then had me cancel the transfer alleging that funds and reward credit would be automatically returned ( supposedly the only option ) ; the second named XXXX could only escalate the matter as this time I could see the RECEIPT on screen BUT COULD NOT PRINT IT AND NEITHER DID IT EMAIL A COPY AS STATED ON THE SCREEN! Alleged that I would be contacted within 24 hours. We'll see ... ; -- XX/XX/2020 : tel-con WU re : 1- unable to apply reward points ; 2- unable to obtain a receipt for $ transfer from US account to me in PY ; 3- unable to access account ; 4- for three days repeatedly refused provide a trouble number until today. XXXX ; -- XX/XX/2020 : tel-con WU headquarters, XXXX ; spoke with XXXX voicing my frustrations with WU Cust Care & the failure to address the problems with transfer of funds from US account to me in PY : 1 ) making use of reward points ; 2 ) receiving a copy of my receipt in my email as the on screen receipt would only print half when toggling the PRINT BUTTON ; 3 ) accessing my account as it did not accept my account and/or email address though both were identified a s correct by WU customer service agents ; WU agents refusal to provide trouble number alleging " not necessary '' AND impossible to obtain escalation via Cust Care agents. This call to corporate was via accessing SEC 10K report for corporate number. Supposedly a corporate officer will call in 48 hours. We'll see ...
-- XX/XX/2020 : tel-con WU, XXXX 4 times selecting options ; XXXX answered & I voiced my frustration ; after some time he found that there was a prior trouble number, XXXX & a XXXX who he called to transfer my call ; XXXX alleged ( falsely ) that she called me twice ( supposedly on the XXXX & XXXX, BULL! as she left NO VOICE MESSAGE OR NAME & NUMBER! ) This time she gave me her supposed " direct number, XXXX '' & that she would call back today or tomorrow. We'll see! I told her that if I did not answer she was to leave her name & number & I'd call back. Pure XXXX!
-- XX/XX/2020 : tel-con XXXX, Western Union ; XXXX atended me ; I demanded what in XXXX was WU doing with my complaint filed on XX/XX/XXXX and jerked around by XXXX XXXX since that date! From what I surmised my original complaint was flagged as only unable to make use of Rewards ; she provided a new case # XXXX AND an email direct to IT : XXXX ; -- XXXX XXXX : telcon XXXX ; returned call to XXXX XXXX ; did not answer and is not likely to call back since she never does unless I escalate ...
-- XX/XX/2020 : emailed WU tech support using email address provided by XXXX ; will see what they do ...
-- XX/XX/2020 : tel-con WU, LEFT MESSAGE TO ESCALATION REPORTING THE WU CODING PROBLEM WITH FUNDS TRANSFERS TO PY ; DOUBT THEY'LL FIX OR CALL BACK ; -- XX/XX/2020 : Western Union CASE # XXXX ; tel-con WU FRAUD ; TOTAL NIGHTMARE OF REPETITIONS & WASTED TIME ; FIRST FRAUD GUY WENT OFF-LINE THEN DISAPPEARED ; SECOND WAS XXXX WITH WHOM I HAD TO REPEAT & REPEAT THE STORY ( usual process of interrogation so as to trap inconsistencies ) ; finally he provided hotline XXXX for me to follow up! MORE THAN THE USELESS XXXX XXXX EVER THOUGHT OF DOING!
-- XXXX XXXX : tel-con WU, XXXX ; follow-up on email seen today but with a XXXX date ; XXXX took the call ( damned Cust Support ) demanded Tech Support but passed me to XXXX a supervisor in Cust Support ; XXXX LET IT SLIP THAT WU DID NOT START TO ADDRESS THE PROBLEM UNTIL XXXX! W-T-H! DEMANDED THE PROBLEM FIXED! XXXX is sending another email to tech and will copy me. We'll see ...
-- XX/XX/2020 : Exceedingly frustrated I reactivated an old XXXX bank account and deposited a check for {$3000.00} ( to transfer much needed money from the US, {$33.00} is transfer fee, hoping not more but there might be ) can withdraw in XXXX weeks -- XX/XX/2020 : tel-con WU, XXXX, a XXXX number re case # XXXX ; after three calls today beginning at XXXX AM with no answer I selected exec support ; spoke with XXXX who also could not get to XXXX so he left a message ; I was told to call back tomorrow between XXXX & XXXX XXXX EST ; -- XX/XX/2020 : XXXX XXXX XXXX finally got XXXX, alleged supervisor ; she asked that I request a transfer which I di while she was on line ; it gave error message " Were sorry, we can't complete any of your transfer requests. Please send an email to " XXXX '' with your full name and tracking number XXXX XXXX XXXX, if available, for instructions on what to do next to be able to use our services. XXXX [ XXXX ] ''. XXXX instructed I email to the address provided and insert XXXX followed by my name in the subject line. Exactly what I did previously but was ignored. I am to receive a call in some 24 to 48 hours, she said. Well see ...
-- XX/XX/2020 : tel-con WU, repeatedly, re : case XXXX ; a XXXX then XXXX requesting connection to XXXX who called asking I return the call to XXXX or XXXX XXXX ; neither worked. XXXX traced the problem & gave me XXXX XXXX as the number to call in XXXX suggesting I wait one hour before calling ; NOTE : EXCEPTING THE THREE CALLS FROM XXXX XXXX AND THE TELEPHONE TAG WITH THE ALLEGED XXXX WU AGENT NO CALLS WERE RETURNED or if they were no voice message was left ; XXXX instructed that I was only to use trouble code XXXX as IT INCORPORATED ALL PROBLEMS. APPARENTLY ANOTHER LIE AS I WAS INFORMED THIS DAY THAT IT ONLY REFERS TO THE " REWARD POINTS. ''
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| 06/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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|
Web |
Older American |
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I transferred {$2300.00} from my bank to XXXX XXXX to be delivered to an XXXX Bank.
This is my third email explaining in detail. I have not received any reply for my emails except demanding unreasonably to pay them for services WHICH WAS NOT PROVIDED. THEY TOOK MONEY BUT NOT TRANSFERRED WHILE I WAS ON MEDICAL EMERGENCY IN A FOREIGN COUNTRY.
My correspondence with western union as below : You have been harassing me through your communications and phone calls for the last one month. I insisted that you have not provided the service you are demanding. In spite of the money transferred, you fail to deliver it to the bank account in XXXX where I am undergoing treatment in intensive care unit of a local hospital. There is a medical emergency and you totally ignored it. I explained in my earlier email that My wife needed to borrow money from a local vender paying high interest in an medical emergency. I also emphasize again, that I am a senior citizen of XXXX years with serious medical conditions.
You caused me and my wife a great grief, stress and inconvenience, yet failed to deliver amount into my XXXX bank account.
I assure you that I take appropriate legal action against through available consumer and legal agencies.
Also, this is my final and concluding email to you.
Sincerely, -XXXX XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX wrote : From The Desk of XXXX. XXXX XXXX Begin forwarded message : From : XXXX XXXX Date : XX/XX/XXXX at XXXX XXXX GMT+XXXX To : XXXX Subject : Re : Western Union WEB Transaction Validation Dear sir/Madam : I requested for a money transfer from my XXXX XXXX account to my bank account XXXX as I am suffering with very serious XXXX XXXX XXXX XXXX and kept in XXXX for a month and still undergoing treatment. I am XXXX year old senior citizen. The XXXX happened while I am in XXXX to visit my family members. The money transfer to a bank was requested to cover my emergency medical expenses and for other maintenance in a matter of urgency.
The money was never delivered on time which caused impeccable inconvenience. I do not know why Western Union failed to fulfill in a matter of urgency, for transfer services I requested in a matter of urgency.
As a result of your failure, my wife was compelled to borrow from a local private vender paying higher interest for the payment of my medical bills. We have to borrow from local vender as we are not allowed to borrow funds from official lenders because we are US citizens. As a result we were under lot of stress, XXXX and faced inconvenience as Western Union failed to deliver funds to a legitimate bank account.
Hence, saying that Western Union provided any services is totally a False claim.
I do not understand what legitimate reason you have failing to deliver funds as there was an emergency medical requirements to an American senior citizen of XXXX years age suffering with serious medical conditions.
Furthermore, I am considering to file a complaint with consumer forum and/ or other legal agencies explaining my medical emergency situation and how a western Union did not deliver funds AFTER RECEIVING FUNDS FROM MY BANK ACCOUNT in the time of need and anticipating the appropriate compensation for the inconvenience and damage caused by Western Union in a medical emergency situation. Because of your failure in delivering proper services, I was kept in greater risk.
I appreciate your understanding of position and take a corrective action from your end.
Sincerely, -XXXX XXXX .
From The Desk of XXXX. XXXX XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX wrote : 1 null Dear XXXX XXXX, Western Union is providing the following details to validate the legitimacy of the money transfer services provided to you through westernunion.com. We received a claim from your bank after the money had already been refunded to you, as a result, Western Union is unpaid for its service MTCN Transaction Date Sender Receiver Return Amount XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX {$2300.00} Please contact Western Union Financial Services to set up a payment as soon as possible. Our payment option includes : Over-the-phone Payment You may call XXXX XXXX and process a payment using your bank account, debit or credit card. Please note that if you use your credit card, your card issuer might consider this a cash advance transaction and you may be charged a fee for this. If you are not able to give us a call, please reply to this email with the best day and time for us to call you.
Payment Online At no additional charge, please access your Western Union account at Westernunion.com and click on Pay Bills and enter below information : Search biller : WU DIGITAL PAYMENT Payment Amount : ( Amount owed to Western Union ) Account number : XXXX Western Union Quick Collect Service At no additional charge, take cash to any Western Union agent and request they send the funds via Quick Collect service.
Payable To : WESTERN UNION DIGITAL USD Code City and State : XXXX US Account Number : XXXX Attention to : Digital Payments Mail Payment You may also pay by check or money order. Please write the case number on your check or money order, make the Check or money order payable to Western Union Financial Services , Inc., and mail it to : Western Union Financial Services , Inc .
XXXX, XXXX, OH XXXX If you have any questions or if you feel you have received this communication in error, please reply to this email or call us at XXXX ( Monday through Friday, XXXX XXXX to XXXX XXXX Mountain time ).
Sincerely, Western Union Financial Services , Inc .
Phone Number : XXXX Fax : XXXX Email : XXXX This is an attempt to collect a debt and any information received may use for that purpose This is a customer service email from Western Union Financial Services , Inc .
Western Union Financial Services, Inc XXXX XXXX XXXX XXXX, CO XXXX Privacy Statement If you believe this may be a fraudulent email, type XXXX directly into your browser. Learn more about how to protect yourself from fraud.
Western Union Financial Services , Inc., NMLS # XXXX, is LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE and Licensed as a Money Transmitter by the New York State Department of Financial Services.
XXXX XXXX XXXX XXXX , XXXX All rights reserved. All other logos, trademarks, service marks and trade names referenced in this material are the property of their respective owners.
On XX/XX/XXXX, at XXXX XXXX, XXXX wrote : 1 Dear XXXX XXXX, Western Union is providing the following details to validate the legitimacy of the money transfer services provided to you through westernunion.com. We received a claim from your bank after the money had already been refunded to you, as a result, Western Union is unpaid for its service MTCN Transaction Date Sender Receiver Return Amount XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX {$2300.00} Please contact Western Union Financial Services to set up a payment as soon as possible. Our payment option includes : Over-the-phone Payment You may call XXXX XXXX and process a payment using your bank account, debit or credit card. Please note that if you use your credit card, your card issuer might consider this a cash advance transaction and you may be charged a fee for this. If you are not able to give us a call, please reply to this email with the best day and time for us to call you.
Payment Online At no additional charge, please access your Western Union account at Westernunion.com and click on Pay Bills and enter below information : Search biller : WU DIGITAL PAYMENT Payment Amount : ( Amount owed to Western Union ) Account number : XXXX Western Union Quick Collect Service At no additional charge, take cash to any Western Union agent and request they send the funds via Quick Collect service.
Payable To : WESTERN UNION DIGITAL USD Code City and State : XXXX US Account Number : XXXX Attention to : Digital Payments Mail Payment You may also pay by check or money order. Please write the case number on your check or money order, make the Check or money order payable to Western Union Financial Services , Inc., and mail it to : Western Union Financial Services , Inc .
XXXX, XXXX, OH XXXX If you have any questions or if you feel you have received this communication in error, please reply to this email or call us at XXXX ( Monday through Friday, XXXX XXXX. to XXXX XXXX. Mountain time ).
Sincerely, Western Union Financial Services , Inc .
Phone Number : XXXX Fax : XXXX Email : XXXX This is an attempt to collect a debt and any information received may use for that purpose This is a customer service email from Western Union Financial Services , Inc .
Western Union Financial Services, Inc XXXX XXXX XXXX XXXX, CO XXXX Privacy Statement If you believe this may be a fraudulent email, type westernunion.com directly into your browser. Learn more about how to protect yourself from fraud.
Western Union Financial Services , Inc., NMLS # XXXX, is LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE and Licensed as a Money Transmitter by the New York State Department of Financial Services.
XX/XX/XXXX Western Union Holdings , Inc. All rights reserved. All other logos, trademarks, service marks and trade names referenced in this material are the property of their respective owners.
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| 03/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Older American |
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I include here a copy of my last message to the institution concerned. This explains the entire story. I believe that there is a fault in their computer system but they do not seem to be able to understand/accept this.
" From : XXXX XXXX XXXX Sent : Thursday, XXXX XX/XX/2021 XXXX To : XXXX ' XXXX Cc : 'Customer Care - XXXX ' XXXX Subject : COMPLAINT Importance : High Dear XXXX You XXXX wish to read the penultimate paragraph of this message before reading the rest, since it XXXX help you to appreciate the seriousness of this complaint.
I have been your customer for about XXXX years and make an average of XXXX international transfers a month, from my bank account in Washington DC to myself in XXXX, XXXX, or sometimes to a friend in XXXX, XXXX, for collection in XXXX cash from XXXX of your agents in both cases. My membership number is XXXX.
Until recently I have been very satisfied with your service. However, your system now appears to be malfunctioning and I do not think your management is aware of this. You should nevertheless be aware that I have made a number of requests over the past few weeks to transfer funds from my bank account in Washington DC. Each XXXX of these requests in turn was cancelled by you because, you claimed, there was a problem with my bank.
The first request was made on XX/XX/XXXX and was allocated an MTCN of XXXX. As this did not elicit the usual rapid response by return ( which usually says that the money has been sent and that it is immediately available for collection from any of your agents in XXXX ) I thought I must have made a mistake in the request and so repeated it. I made this second request on the same day, i.e. on XX/XX/XXXX ; it was allocated the MTCN of XXXX. However, instead of the usual advice that the funds would be available for collection that day, you advised that they would not be available until after XXXX business days had elapsed.
You then followed this advice up on XXXX XXXX with XXXX emails, timed at XXXX XXXX and XXXX XXXX respectively, saying that the above requests had been cancelled.
At this point in the story allow me to remind you that XXXX partners with my bank the Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for all of the latters external transfers. Allow me to also remind you that XXXX has an arrangement with BFSFCU under which XXXX, to access the funds for transfer, is authorised to directly debit my checking account. This arrangement enables XXXX to obtain the funds electronically within seconds by simply pressing a button on your computer. As a result, although XXXX says that payment by bank transfer can take up to XXXX days, in all previous cases you have completed the transfer from DC to XXXX on the same day as the request. As I said above, I was very satisfied with this service.
Having had this satisfactory experience I wondered what could have caused you to now cancel my requests of XXXX XXXX. I therefore I contacted my bank to find out what the problem was. The bank however emphatically insisted that, so far as it was concerned, there had been no problem. It advised that the last direct debit request made by XXXX was on XXXX XXXX XXXX XXXX. prior to the above cancelled requests XXXX, in favour of my friend XXXX XXXX in XXXX. No other attempts to debit my account had been made by XXXX since then : hence none had been refused.
I took this anomaly up with you by various emails and phone calls, only to receive silly, unhelpful replies telling me what I already knew ( e.g. that bank transfers can take up to XXXX days XXXX and advising me to contact my bank to find out why it had cancelled my requests XXXX which, as mentioned above, I had already done ).
I made a third attempt to request a bank transfer on XXXX XXXX and called you to confirm that this would be processed without delay. The XXXX was XXXX.
On XXXX XXXX you finally admitted, in your message timed at XXXX, copied below, that that after a thorough review of the of the situation you had narrowed the cause to a recent internal ( i.e. within WU ) system update that had affected the availability of funds for transfer. In other words, the problems that I had faced with these transfer requests had been entirely of WUs making. You assured me that you had taken steps to ensure that the problem would never happen again.
However, XXXX days later, on XXXX XXXX, I received another email, timed at XXXX, advising me that my money transfer XXXX had been cancelled owing to a problem with my bank account.
On that day I again phoned your XXXX XXXX Department and insisted on speaking to a supervisor. I eventually spoke to someone called XXXX, who gave his XXXX identity number as XXXX. He turned out to be an intelligent person. I explained my problem to him and read him your email of XXXX XXXX. He agreed with me that it was incorrect to blame my bank for the repeated cancellations. He thought the problem lay with your XXXX Department, which he said had been in the process of implementing new policies and procedures. He promised to try to get that department to resolve my issue and suggested that I gave it at least XXXX hours before attempting to send a new transfer request.
Accordingly, I waited until the following day, XXXX XXXX, before submitting my fourth request, which was allocated an MTCN of XXXX. I followed it up on XXXX XXXX with a further call to your XXXX XXXX Department and spoke to XXXX, with an ID No of XXXX. She checked the request and said that all was in order, that the funds were available for transfer and that there was no reason for the transfer to be delayed or cancelled.
On XXXX XXXX I received a further email from you, timed at XXXX, saying that my transfer request had been cancelled because of a problem with my bank account.
It therefore seems to me that, for reasons best known to yourselves, you have no intention of providing a service to me and that I shall now have to find another institution that is willing and able to deal with my bank transfers. I doubt that this will present any difficulties.
What concerns me, however, is that you have consistently lied to me : you lied about problems with my bank and your staff have lied to me about the time it takes to effect bank transfers ( it does not take XXXX business days for a bank transfer : it takes up to XXXX business days ; until now it has always taken 0 days to XXXX ) ; and XXXX lied to me about my fourth transfer request. You are a financial institution and I am quite sure that the banking code in the XXXX discourages lying to customers. Indeed, it XXXX well be a XXXX XXXX for a financial institution to provide false information to its customers. Please therefore be on notice that, unless you resolve this issue to my satisfaction within the next XXXX hours, I intend to refer the matter to the XXXX Consumer Financial Protection Bureau.
I look forward to receiving a sensible reply from you within XXXX hours.
Regards A J XXXX From : XXXX XXXX Sent : Monday, XXXX XX/XX/2021 XXXX To : XXXX Subject : XXXX : XXXX XXXX XXXX XXXX : XXXX : ref XXXX Dear XXXX, Thank you for XXXX XXXX!
Please accept our sincere apologies for the inconvenience you XXXX have experienced with our services.
At XXXX XXXX, we take pride in ensuring our customers satisfaction. However, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to recent internal system update that affects the availability of your money transfer and some transactions.
As a testament to strive for perfection, we have taken steps to ensure that this will never happen again by having the proper team resolving the issues or error you have encountered.
Should you require further assistance, please let us know.
Finally, please remember to bookmark our Help Center page where you can always find the most current information on XXXX XXXX products and services.
Sincerely, XXXX XXXX XXXX XXXX ref : XXXX : ref ''
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| 05/25/2017 |
Yes |
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- Trouble during payment process
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Web |
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The Consumer Financial Protection B ureau ( Bureau ) has reviewed certain acts and practices of Paymap Inc. ( Respondent, as defined below ) regarding its a dvertisements for the Equity Accelerator mortgage savings program ( the Equity Accelerator Program ) and has identified the following law violations : 1. Respondent misrepresented the average interest savings consumers achieve using the Equity Accelerator Program, in violation of 12 U.S.C. 5536 ( a ) ; and 2. Respondent misrepresented consumers ' loan payment schedules under the Equity Accelerator Program, in violation of 12 U.S.C. 5536 ( a ). Under sections 1053 and 1055 of the Consumer Financial Protection Act of 2010 ( CFPA ), 12 U.S.C. 5563 and 5565, the Bureau issues this Consent Order ( Consent Order ).
2015-CFPB-0017 I REMOVED ALL IDENIFYING INFO FROM EMAIL TO INCLUDE NAME, ADDRESS, ACCT NUMBER ETC. SENT X/XX/16 TO XXXX XXXX XXXX Hello, My name is. My claim number is XXXX . The loan number is XXXX . My address is. Please mail check to. The check is in the amount of {$460.00}. I have not received a check to date. I just received the letter today. Please remit payment as soon as possible. Thank you, SENT X/XX/16 TO XXXX XXXX XXXX My claim number is XXXX . The loan number is XXXX . The check is in the amount of {$460.00}. I did not receive the letter until yesterday X/XX/2016 . I could not have responded by XXXX XXXX because the letter did not arrive to me until yesterday XXXX XXXX . I assume the letter was lost in the mail but I do not know all I know is I received this letter on XXXX XXXX I have never received a check from you. I was unaware of any money owed to me from Paymap Inc Equity Accelerator Program. I c an not be held accountable for not responding in the time frame that you identified if I did not know that I had to reply by XXXX XXXX . I did not receive the letter from you until XXXX XXXX . I do not work for t he Post Office an d I am not responsible for when mail arrived at my home I can only contact you once I receive notifications. I was not notified until XXXX XXXX . Upon receipt of the letter I called immediately and requested a check to be sent to me I need for you reissue me a check. because this was not my fault. I did not receive a letter from you at all until XXXX XXXX . Please issue payment to address on file. Unfortunately, your reissue request was submitted after the XXXX XXXX , XXXX , deadline and can not be processed at this time. If you have any additional questions, please feel free to contact us again at XXXX XXXX XXXX , call XXXX , or visit our website at XXXX for more information. SENT X/XX/16 TO XXXX XXXX XXXX This is unacceptable. I did not receive the letter until yesterday X/XX/2016 . I could not have responded by XXXX XXXX because the letter did not arrive to me until yesterday XXXX XXXX . I assume the letter was lost in the mail but I do not know all I know is I received this letter on XXXX XXXX I have never received a check from you. I was unaware of any money owed to me from paymap redress. I can not be held accountable for not responding in the time frame that you identified if I did not know that I had to reply by XXXX XXXX . I did not receive the letter from you until XXXX XXXX . I do not work for t he Post Office a nd I am not responsible for when mail arrived at my home I can only contact you once I receive notifications. I was not notified until XXXX XXXX . Upon receipt of the letter I called immediately and requested a check to be sent to me I need for you to send me the check reissued because this was not my fault. I did not receive a letter from you at all until XXXX XXXX . The only letter I received is dated X/XX/2016 . I did not receive this letter until X/XX/2016 and the letter states that to date the check had not been cashed. I never received any check nor did I receive the first letter. All I have is the letter listed above. I spoke to XXXX today and he advised if I respond to your email with the date the letter was mailed and the date I received the letter I would receive my check. My name is. My claim number is XXXX . The loan number is XXXX . My address is. Please mail check to. The check is in the amount of {$460.00}. I did not receive the letter until yesterday X/XX/2016 . I could not have responded by XXXX XXXX because the letter did not arrive to me until yesterday XXXX XXXX . I assume the letter was lost in the mail but I do not know all I know is I received this letter on XXXX XXXX I have never received a check from you. I was unaware of any money owed to me fro m Paymap Inc Equity Accelerator Program. I ca n not be held accountable for not responding in the time frame that you identified if I did not know that I had to reply by XXXX XXXX . I did not receive the letter from you until XXXX XXXX . I do not work for th e Post Office a nd I am not responsible for when mail arrived at my home I can only contact you once I receive notifications. I was not notified until XXXX XXXX . Upon receipt of the letter I called immediately and requested a check to be sent to me I need for you reissue me a check. because this was not my fault. I did not receive a letter from you at all until XXXX XXXX . SENT XXXX I have called for the last 7 days trying to find out where is my check. I have contacted customer service numerous times I have advised me to email you guys and I have done that numerous times and I have not received any money or any response. It is illegal against the law to you withhold my money from me because I did not receive something you mail me in the time frame that you identified. Respond to this email and tell me when I will receive my check I have called and called and sent emails and I have not received any response I am requesting an immediate check reissue I did not receive your letter until XXXX . SAME EMAIL SENT AGAIN XXXX
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| 11/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
|
|
Web |
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On the XX/XX/2018 XXXX XXXX XXXX a citizen of XXXX used the Western Union located in XXXX Florida to transfer US dollars, delivered in person, in cash, ( to me ) her relative, XXXX XXXX XXXX XXXX, a citizen of XXXX, in Oregon, USA, in the amount of {$1800.00}. The company charged fees for the service, and received the amount in cash from XXXX. XXXX, the receiver of the money transfer, went to pick up the money and was denied the transfer. The first attempts were denied due to the amount of the transfer. When a Western Union location was found capable of handling the transfer amount he proceeded to supply the appropriate information, including his valid identification, confirmation numbers, and sender information. At that point the Western Union representative informed XXXX that the transfer was not found in the system and later revised that information to say the transfer had been put on hold. The representative could not inform any of the parties involved as to why the transfer had been put on hold but supplied a customer service phone number to call. After an hour on the Western Union customer service phone line, the customer service representative XXXX spoke to, XXXX, the supervisor provided after asking for a manager, operator number XXXX, did not provide solutions but informed him that the transfer status had changed from being on hold to being refunded. He did not provide answers as to why this happened but merely stated he did not have access to the system and there was nothing he could do. XXXX stated that it was likely due to the fact the sender was a citizen of XXXX. However, the sender provided this information in the form of a XXXX passport when supplying the necessary documents. The information provided on the Western Union website does not limit non-citizens of the United States from using their service and if they did it was their responsibility to deny the transaction at the time the sender was in person, at their office. They took her money in cash, in US dollars, and charged her fees for the service. XXXX, customer service supervisor, gave an email to contact that turned out to be a phony email address and refused to provide further contacts whom may be able to correct the mistake made by Western Union.
During the four days it took sorting through how to receive the money transfer, the sender, XXXX, had finished her vacation in XXXX, and went home to XXXX. The receiver had been attempting to collect the money sent from the moment it was sent and has been encountering problems since then, unable to receive money, unable to find answers as to why it was cancelled, and unable to talk to anyone who made the decision to terminate the transaction. No one seems to know anything or who was authorized to cancel the transaction. The receiver of the money has not received the money that was guaranteed by Western Union and has now been forced to cancel vacation plans and suspend travel due to this unnecessary violation of Western Union.
It is now XX/XX/2018, and Western Union has not cleared the transfer for pick up and will not supply the reason why they canceled it and every attempt to speak to someone that can supply a solution or reasons to how to proceed has been rejected. Western Union has now authorized a refund to XXXX against all the will of all parties involved. The transfer was initiated in XXXX, Florida, in US Dollars, to a recipient in the United States, in US Dollars and now Western Union has decided to provide a refund in XXXX Pesos, at whatever exchange rate they decide upon without the consent of anyone involved. Neither parties agreed on this and Western Union still refuses to provide their reasoning or provide the appropriate person to speak to that can explain their reasoning or provide a supervisor that can correct the error made by Western Union. The money is now unable to be received by either the sender or receiver.
It is criminal to take money in cash from a customer and then decide without authorization to send it out of the country in a different currency. All money was declared when entering the United States and all information was provided to Western Union when attempting to use their service. Eleven days has passed since the transfer was made and neither party is able to receive the money and the recipient has now been forced to cancel all plans due to a lack of dollars that was guaranteed to reach him eleven days ago. Refunding money to a person in XXXX does not solve the problem that Western Union created. The receiver is still without the funds sent. The money that Western Union wants to refund to XXXX would be in a different currency than what was sent. The amount would be less than the amount sent due to exchange rates. Fees would not be refunded. Fees encountered when attempting to send money from XXXX to the United States would be greater than the fees encountered sent from Florida to Oregon. US dollars left XXXX and would now be refunded in Pesos against the will of the parties involved. Eleven days of suspended funds has caused disruption in the lives of all involved.
Western Union has taken no accountability of this problem or provided solutions to solve the error they made. Western Union has not provided any legal reasoning for their action. Western Union has taken cash from a customer and refused to provide the service agreed on.
I, XXXX XXXX XXXX XXXX, feel that Western Union has committed a crime by denying me receipt of the funds sent to me by my niece, XXXX XXXX XXXX, and I would like an investigation to be conducted into their criminal conduct. I would like the money that was rightfully mine to be allowed to be received by me, in the country it was sent and intended to be received in, in the currency it was sent in, and I would like compensation to be made for the days left without funds, the interest encountered, the frustration encountered, and the unprofessional misconduct made by Western Union.
|
| 09/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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|
Web |
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Company 's Response to complaint XXXX XXXX XXXX Reference # XXXX : Dear XXXX XXXX, Western Union is writing in response to the complaint received from you through the Consumer Financial Protection Bureau ( CFPB ) portal. In your complaint, you indicated that you experienced difficulties with getting a refund for a lost money order that was later found and reported to Western Union. You are requesting for a full refund plus a refund of your processing fee. Western Union has conducted an investigation concerning Western Union Money Order Number XXXX : Western Union confirms that this Money Order was purchased on XX/XX/XXXX, in the amount of {$300.00}. On XX/XX/XXXX, Western Union was in receipt of your tracer request. Western Union confirmed that this Money Order was purchased on XX/XX/XXXX and was presented for payment on XX/XX/XXXX. Western Union sent you a photocopy of the presented Money Order on XX/XX/XXXX. Please know the even though this item was presented for payment, it was returned as Abandoned property meaning the Money Order was never cashed. Please know that this Money Order originally was for {$300.00}, however Western Union Service Fees were applied, and the money order depreciated to {$270.00}. The service fee statement is printed on the back of every Western Union Money Order sold. It is applied after one year, if the Money Order has not been presented for payment within one year of the purchase date. Please also know that the above referenced Money Order has already fully escheated to the state because of it becoming an abandoned property. In order for you to claim escheated funds back, we would require the original Money Order to be returned to us. Until the original Money Order is received, Western Union is not able to reclaim funds from the state. Western Union encourages you to resubmit your claim including the original Money Order ( s ) to the following address : XXXX XXXX XXXX XXXX XXXX XXXX ATTN : Retail Money Orders department XXXX XXXX XXXX XXXX XXXX XXXX , CO XXXX On XX/XX/XXXX, Western Union processed a refund of your {$15.00} processing back to you via check # XXXX. The check was mailed to you at the below address : XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, TX XXXX Please allow up to 10 business days to receive the refund check vis USPS. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at XXXX, and provide the Western Union Reference # XXXX. You may also email us at XXXX. Sincerely, The Western Union Executive Resolutions Specialist Feedback provided STATUS Feedback provided on XX/XX/XXXX Your feedback THE COMPANYS RESPONSE ADDRESSED ALL OF MY ISSUES No ADDITIONAL COMMENTS This is not a satisfactory solution to the issue. They are asking for the return of the original money order but we provided them with a LEGAL COPY of the original provided by XXXXXXXX XXXX. Western Union asked that we send the ORIGINAL document from XXXX to them and XXXX stated that they can not redeposit without the original " LEGAL COPY '' which Western Union has. I doubt we can get the original money order from XXXX so this is a never ending circle. The fact remains that Western Union has failed to resolve this issue. I UNDERSTAND THE COMPANYS RESPONSE TO MY COMPLAINT : No ADDITIONAL COMMENTS We need Western Union to issue a new money order in the full amount as a refund. They are holding our money hostage and hiding behind ambiguous policies that they are in a position to over ride. It may " only '' be {$300.00} but I do not appreciate being strong armed robbed by an institution that is supposed to be trusted and have integrity after years of business. Thank goodness for XXXX XXXX and XXXX and XXXX so that we no longer rely on Western Union to transfer money, I will never use their services again. This is NOT OVER THIS IS NOT RESOLVED THE COMPANY DID WHAT THEY SAID THEY WOULD DO WITH MY COMPLAINT No ADDITIONAL COMMENTS We do not have access to the original money order, it was deposited into XXXX XXXX. XXXX then issued a LEGAL COPY that could have been redeposited but Western Union requested that we send in that original Legal Copy so we also no longer have that. Now, to add insult to injury, Western Union is stating that the funds have " Please also know that the above referenced Money Order has already fully escheated to the state because of it becoming an abandoned property. In order for you to claim escheated funds back, we would require the original Money Order to be returned to us. Until the original Money Order is received, Western Union is not able to reclaim funds from the state. '' First of all, if that is the case, that the funds were escheated to the state then why did they not tell us that when we first called customer service at Western Union to find out how to get a refund? Furthermore, it is not our responsibility at this point to obtain the original money order when we sent the original LEGAL COPY from XXXXXXXX XXXX. We can involve XXXXXXXX XXXX but they may not have the original any longer either since it was returned unpaid.
Western Union has taken part of the {$300.00} and then sent it to the state as unclaimed ( supposedly ) and have not given us one piece of information to help us locate and claim the funds. So now I don't know if XXXX XXXX is robbing us or the XXXX. What I do know is that I paid real money for a piece of paper that I trusted would remain valuable as it was promised and presented to be. I have missed time from work to go to the bank about this and now on my time off work I am spending time working to get this resolved.
THIS ISSUE IS NOT RESOLVED. Although it is a small amount of money, it is the principle of it and the trust that is supposed to be a given in a capitalist environment. I will take this to the new, to social media and even small claims court if I do not get satisfaction.
GIVE ME BACK MY MONEY.
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| 05/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American, Servicemember |
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On XX/XX/XXXX, I attempted to transfer {$120.00} to a friend of 15 years in XXXX. My transfer was not processed with no explanation. I complained and was assigned a case number, XXXX. A short time later, I received an email with XXXX answer : Hello XXXX XXXX, Were writing to let you know that, unfortunately, to meet our regulatory and compliance obligations, we are unable to continue providing you with money transfer services using Western Union. Accordingly, we can not complete any money transfers you may attempt to send or receive in the future.
Due to our internal policy and local regulations, we can not disclose any specific details why your service has been discontinued. However, you can refer to the Terms and Conditions section atwesternunion.comfor more information.
We are sorry for the inconvenience and thank you for your understanding.
Sincerely, Although, I sent amplifying information to XXXX on several occasions, I received some version of the above in reply after each attempt.
I have experienced this frustration with XXXX before. Some years ago I managed a XXXX XXXX XXXX drive on behalf of a XXXX family, whose home was badly damaged by Hurricane Dorian. I am a frequent visitor to XXXX XXXXXXXX and such help efforts were common among frequent travelers to the country. They are the XXXX family of XXXX XXXX, XXXX, one of the most badly damaged regions by Dorian. Though, I did not know the XXXX personally ( I do now ), I received their name from a trusted XXXXUS resident who was working to pair families needing help with individuals willing to help them.
I was able to collect quite a lot of money for the XXXX, but, when I attempted to transfer it to them, the XXXX transfer was initially blocked by XXXX I was interviewed by a XXXX representative by phone and had to admit that I did not know the Family personally, but was confident in the network that brought us together. However, XXXX wouldnt make the transfer. I was able to get them their money when they came to Florida to buy building materials. Some time later, I was able to hand the XXXX the residual of what I had raised for them as we met for the first time for dinner during a XXXX trip to XXXX. Then, I also learned that XXXX XXXX, intended recipient, had been banned from using XXXX treatment now clear, she didnt deserve.
I received no such notification. I now believe the XXXX transfer and my current problem are connected, though I didnt realize it initially. Though the XXXX situation was totally legitimate, the situation with this current transfer attempt is completely different. I have a 15 year history with the recipient, having visited him and his family in their home twice during that period. Additionally, the relationship I have with XXXX and his family is by virtue of my long sponsorship of the young man that can easily be verified by contacting the US based, international XXXX, XXXX XXXX ( attention XXXX XXXX XXXX, which fostered our long and caring connection. Children are graduated from XXXX program shortly after reaching XXXX, which occurred in XXXX for XXXX.
During the past decade and a half, I have helped XXXX and his family with the childrens education, helped start a family business which continues, provided added support due to Covid caused loss of income, sent XXXX sister to nursing school which she completed successfully, and helped build their home. All funding required was transferred via XXXX XXXX. My work with them is not finished as XXXX, with help, will go to university. But, they are a poor family and still need help transforming their lives, a change that may last for generations.
However, I cant use XXXX XXXX to facilitate needed funding. I successfully transferred a small dollar amount directly to XXXX savings account from my XXXX XXXX XXXX XXXX account. However, fees charged by XXXX and intermediary banks were quite high, and I turned to XXXX as possibly a more effective transfer method, only to be dealt an unreasonable and unexplained curveball by XXXX, and receiving the for-mentioned email response at every juncture.
All of this information was provided to XXXX I doubt they read it. I am a retired XXXX XXXX XXXX, a veteran of three wars, a retired XXXX XXXX XXXX, a husband, father, grandfather, and solid citizen in every respect, and I deserve some. My only crime here it trying to help an ambitious, capable, and deserving family escape poverty. I do not deserve this callous, bullying treatment by this large company. To add insult to injury, I was contacted by a XXXX component due to an uncomplimentary review I had submitted. They asked that I forward the email I had received saying I had been banned, apparently for review. I did so. Moments later I received, once again, the familiar answer. All they wanted was the verbiage in order to provide a consistent answer. This personifies the XXXX attitude all along. Never once did they consider my arguments. Perhaps XXXX can get them to do so.
|
| 03/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
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Web |
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I have previously filed complaints to Federal Trade Commission and Federal Bureau Investigation regarding Money Orders that were taken from me through fraudulent or scam activity by XXXX XXXX XXXX XXXX that is operating in XXXX, Washington. Their XXXX account is XXXX XXXX Grants by copying a XXXX profile of one of my Church Members.
I contacted Federal Trade Commission and representative told me to contact Western Union to get my Money back. I called Western Union and told them that I just got off the phone with FTC to file a complaint. I was told by Western Union representative to make copies of the forms, back of the Money order receipts. I made the copies filled out the forms send them to Western Union, XXXX box XXXX, XXXX, CO XXXX. They mailed Letters for me to pay {$15.00} professing fee for each Money order so that they can do their investigation. I send {$60.00} to them. I received four Money Order XXXX correspondence. I discovered that XXXX XXXX who was supposed to be the Secretary and Cashier for XXXX XXXX XXXX XXXX, her used the Money to pay rent and deposit into her Bank Account with XXXX Bank. My understanding was that XXXX XXXX was supposed to stamp " XXXX XXXX XXXX XXXX '' and send them to XXXX XXXX XXXX XXXX in XXXX, Washington. Rather than doing this, she used the Money for herself and probably lied that the Money Orders were sent to her. I called Western Union after I received XXXX XXXX XXXX and told them that the Money Order were not sent for her to be used for rent and put in her account. This means that she stole the Money because she is not purchaser of the Money orders. The Money orders were for processing fees for Grants that I was supposed to receive from XXXX XXXX XXXX XXXX. I never received any Grants from them, and XXXX XXXX used my Money herself.
I was told that I will receive Affidavit Forms by mail to sign, notarized, and mail back to them. I received the Forms and called Western Union to ask about the documents that they were requesting to be included in the forms. I told them that I had already filed complaints with Federal Trade Commission and Federal Bureau Investigation. Western Union already knew about the complaints. I was told that since I have already filed a complaint. All I have to do sign the forms, notarized them and send back to them. I called again on XX/XX/2022, to get clarification to make sure that I filed out the form correctly. The Western Union XXXX couldn't even answer the question over the phone because he doesn't speak and understand English very well. He told me the wrong information, over the phone by saying " Just notarized both front and back! '' I repeated the question. He repeated the same answer " Just notarized both front and back '' I was just saying what he was told to say over the phone and didn't understand what they statement meant.
I filed out, signed, notarized the Affidavit Forms and mailed them to Western Union. I called to ask about the refund process. I was told that I have to call every month to check on the " refund process ''. I called again on XX/XX/2022. I was told that since they received the Forms on XX/XX/XXXX. That it wasn't a month yet and told to call back on XX/XX/2022. I discovered that what they did before I called on XX/XX/XXXX. They refused and never did anything in term of " refund process ''. They mailed back the Affidavit forms with no explanation, as a way to cover up for XXXX XXXX, which might be an indicator that Western Union is a participant in this Fraudulent or Scam activity. They were hoping that by the time I call them. I would have already received the forms. When I called, I was asked for one Money order number and the amount over the phone. The XXXX woman representative, lied to me by saying that according to her records in the system, the refunds will be processed within six to eight weeks. I asked her, how are you going to process the refunds, when Western Union had already mailed the Affidavit forms back to me. I think this what either a set up or was planned to be done by Western Union employees. She told me that I mailed the Money orders to XXXX XXXX XXXX. I told her that I didn't mail the Money orders to her to use for herself. The Money orders were for payments for process fees. XXXX XXXX was supposed to receive the Money orders, stamp " XXXX XXXX XXXX XXXX '' and sent them off. She yelled at me over the phone and accused me of sending Money orders to her. I asked to speak to a supervisor. She said that the supervisors were all busy and was adamant and rude over the phone. I insisted speak to a supervisor. She refused. I told that since she didn't want to get a supervisor, I will a complaint against Western Union for being a participant in fraud. Then she asked for a phone so that a supervisor will call me back. I gave her my phone and said someone will call you back and hung up. I never got a call back.
|
| 09/25/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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Web |
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On XX/XX/XXXX, XXXX XXXX DOB XX/XX/XXXX ( Consumer ) paid his rent in the amount of {$200.00} to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX with Money order # XXXX. On XX/XX/XXXX the Assistant Property Manager, XXXX XXXX noticed that the money order was missing and informed the Resident Service Coordinator, XXXX XXXX. The RSC informed XXXX XXXX that money order was missing and that a trace needed to be put on the money order w/ Western Union . XXXX XXXX filled the back of the stub to the money order to trace /refund. The form was completed w/ a {$15.00} processing fee/deduction fee submitted to Western Union XXXX XXXX XXXX XXXX , CO XXXX, along with a copy of the receipt where the Initial Money order was purchased from XXXX XXXX XXXX XXXX XXXX XXXX , CT XXXX. Resident Service Coordinator was informed by Western Union that it would take approx. 30 days for the consumer XXXX XXXX to receive a copy of the stolen money order showing that it was cashed on XX/XX/XXXX. On XX/XX/XXXX RSC followed up with Western Union. RSC was told that the 30 days weren't up yet and that management must wait the full 30 days. The XXXX XXXX, Resident Service Coordinator received a copy of the cashed money order on XX/XX/XXXX from Western Union. The money order was completed, signed and cashed by someone by the name of XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX. A signature in the purchaser 's spot of the money order indicates that it was purchased by a man named XXXX XXXX. Immediate the XXXX Police Department was contacted and a report was filed. File Number to Police Report XXXX. RSC called Western Union XXXX. RSC was informed that a Form would be mailed out to XXXX XXXX. Representative also stated to Resident Service Coordinator that the form must be completed by consumer and that upon review, then a refund/replacement of money order would be issued. The process would take approx. 90-120 days. On XX/XX/XXXX, Resident Service Coordinator pick-up a copy of the police report filed with The XXXX Police Department and immediately called Western Union. RSC was transferred to the Western Union Fraud Department and spoke to a man by the name of XXXX. XXXX informed RSC that they were still within the 90-120 grace period to their investigation and that a follow-up call should be made on XX/XX/XXXX. XXXX provided case # to this money order XXXX. He further informed RSC that Western Union is waiting on a response from where the money order was deposited into a bank account. On XX/XX/XXXX RSC contacted Western Union, Fraud Department and provided case number XXXX. RSC spoke with a lady by the name of XXXX. RSC was asked to fax all documents pertaining to case number XXXX, because they did not have any recollection to this case. Case number was labeled on every sheet faxed over to XXXX and has a confirmation sheet indicating that it was received. RSC allowed 7-10 business day to go by and called again. RSC was informed that documents were never received.On XX/XX/XXXX RSC called Western Union Fraud Department again to follow-up on faxed sent. Representative stated that fax was never received and that a note was put on file that documents were needed. RSC responded that the documents were faxed on XX/XX/XXXX, but that will fax again. This time the rep indicated that the Fax should be sent to the Fraud Department, but to attention XXXX fax number XXXX. On XX/XX/XXXX, RSC contacted Western Union Fraud Dept. again, but was informed that they never received such documents, yet RSC has copies of multiple fax confirmations that the fax went through. RSC refaxed documents for the 3rd time. The representative advised RSC that Western Union would contact consumer within 24-48 hours. Western Union failed to make contact with consumer/ the Resident Service Coordinators Office . Today, XX/XX/XXXX RSC called Western Union as a follow -up on case number XXXX. RSC was informed that the case was closed. RSC advised Western Union that a call will have to be made to the CT Consumer Protections. He then immediately provided RSC with phone number XXXX and made sure to emphasize that a solution would be found to this department. When RSC called it was disappointing to find out that it was a phone number to make an initial complaint, all of which was already done. RSC made the call to CT consumer Protection, explained this case and the represented directed RSC to the correct source to file a complaint, which was the CT Department of Banking located in XXXX CT XXXX. I spoke to the representative at the CT Dept. of Banking, she confirmed that she was the correct source and gave me instructions as to how to file the claim online. She advised that Western Union would be contacted, but that in the event Western Union did not want to replace the money order/refund, that the consumer would then have to file a motion in court.
|
| 06/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
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XX/XX/XXXX I used my XXXX/debit card from XXXX XXXX XXXX to wire {$2500.00} to a man in XXXX. Western Union charged a {$180.00} fee in addition and my total was {$2700.00} XX/XX/XXXX I was informed by the intended recipient that his money was not available. He was told the transaction had been declined. I received no notice, nor did the intended recipient, putting him out time to go retrieve money not available to him, and me time to begin figuring out the situation. XX/XX/XXXX I contacted western union by phone to ask why declined and when they would be refunding my money. First agent could not answer either question. I got a supervisor, ID number XXXX. She could not answer either question either but told me 7-10 business days until my money was refunded. XX/XX/XXXX. I called a second time to check status and was told I had n't been refunded because my order was never completed. I was told they never took my money. They blamed XXXX XXXX XXXX, my bank. I have an email from XXXX reporting my transaction was confirmed, with a tracking number. XX/XX/XXXX I once again checked my bank account only to find the funds had been delivered to Western Union. They had posted. I called for a third time, waded through another representative to another supervisor, " XXXX, '' ID number XXXX. XXXX, I suspect, gave me a little bit of truth, telling me one department had confirmed my transaction while a subsequent department had declined it but failed to register it as declined, thereby leaving it as an opened transaction. The first supervisor I spoke with, " XXXX '' told me, had tried to start the cancellation process during my call but had also failed to do so. No one thus far, five days after holding my money, had even begun step one to refund my money. XXXX gave me an email address for the " back office '' where I needed to file my complaint, which I did. He also said he had emailed them to begin the refund process. Now another two days have passed and no word. XX/XX/XXXX I looked them up on XXXX and began a post on their webpage. They wanted me private messaging, not public posting. I was told in my private messages another ten vague answers. I was told they were sorry. They were working on it. I was told they themselves were customer care and then three times I was given contact email for customer care. Nothing made sense. All evasive. At this point, a week and some hours past my payment to them with no service received, I have no answers other than those listed. " We are working on it. '' More than one person, when I pressed for specifics, told me that once the process began, it would be 7-10 bank days but the process has not even begun. The irony is that their fee is for being a wire service yet it will take them nearly two weeks to process my refund, once they begin that process, which has yet to be determined. It 's an endless stream of vaguery and passing the buck within their system. An intensely frustrating part of this is that they make it close to impossible to contact a human and when I have been able to, I am told that human ca n't do anything but contact another human, only by email. There seem to be no actual humans available for help. I have paid for a service I did not receive. They have had a significant sum of my money and given me no concrete indication as to why they cancelled my transaction or when I 'll get my money back. I went to a XXXX XXXX XXXX yesterday after I was paid and spent {$25.00} to have them wire funds to the man who has been waiting a week to be paid. This money was from my account, so I 've doubled my out of pocket expenses until I am refunded. I need to pay my mortgage and can not without my money back. My complaint includes money out, time out, late charge pending for mortgage, total disregard for humans on the part of this big business. In my supporting documents I will include screenshots of my email confirmation from them, my email to the " back office, '' where I was told to log my complaint internally, and the automated response back. I have received no other emails from them other than the automated response after receiving my complaint. I will also include screenshots of my XXXX correspondence with them. I could also screenshot my phone calls to them and the length of phone calls totaled. I have a document from XXXX XXXX confirming the wire transfer I made yesterday to pay the gentleman I owed. I am happy to provide whatever is needed. My frustration is that these big entities seem to be able to do whatever they want to do without having to be held accountable. And I truly need my money back. Thank you s much for your time and consideration.
|
| 04/25/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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Web |
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On XX/XX/XXXX, I made a transfer of money from XXXX to XXXX to XXXX XXXX in the amount of XXXX EUR and on XX/XX/XXXX, I made a transfer of money from XXXX to XXXX to XXXX XXXX in the amount of XXXX EUR, using XXXX XXXX XXXX services. But the XXXX and XXXX branches of the company announced that the sums were allready paid out on XX/XX/XXXX at XXXX in XXXX, XXXX and XX/XX/XXXX at XXXX in XXXX, XXXX. Consequently, I believe I am involved in a fraudulent activity from XXXX XXXX XXXX, as a result i have lost XXXX EUR. Due to the fact that company branches have refused to repay my loss, Ive requested a refund of money from companies official representative in XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX. I draw attention to the fact that on XX/XX/XXXX I received an incomplete answer regarding the complaint filed in the form of a registered letter and on XX/XX/XXXX at XXXX I received a response from a XXXX XXXX XXXX representative electronically. I would like to point out that the information provided in the electronic reply was incorrect, so I believe that the company has lost my transfer / remittance. I believe that I have the right to recover it without delay, in full, in addition to covering all the losses incurred on my travel expenses in XXXX - XXXX - XXXX, where I went to explain the situation at XXXX branch.
Based on all of the foregoing, I asked to reimburse the entire amount of XXXX EUR transferred ( including a commission of XXXX EUR ) for cash transactions that have not reached the stated end goal. Including the transaction performed on XX/XX/XXXX, with the transaction control number XXXX, in amount of XXXX EUR and transaction performed on XX/XX/XXXX, with the transaction control number XXXX, in amount of XXXX EUR.
In addition, i asked to cover travel expenses in the amount of EUR XXXX, which includes XXXX EUR coach tickets to XXXX and EUR XXXX fuel expenses back to XXXX.
Also i asked for compensation for forced late days on the work, during the period from XX/XX/XXXX to XX/XX/XXXX, as a result of which I was forced to take unpaid vocation in amount of XXXX EUR. The calculation is based on the full amount of monthly wage - ( XXXX / 20 ) * 5 = XXXX EUR.
I asked for a refund of XXXX EUR for living expenses in XXXX, which I had to spend on spending 5 days in XXXX. The amount of expenses is calculated on the basis of the Regulations No. XXXX adopted by the XXXX of Ministers of XXXX on XXXX XXXX.
Taking into account that the company did not manage to resolve the situation, on XX/XX/XXXX I have submitted an application to the State Police regarding the commencement of criminal proceedings. In accordance with Section 22 of the Criminal Procedure Law, the right to compensation for damage caused shall be established : " a person who has been harmed by a criminal offense, taking into account its moral damages, physical suffering and property loss, guarantees the procedural possibilities for claiming and obtaining moral and material compensation. " On the basis of the above, I requested a moral compensation of XXXX EUR.
The total amount due to the company amounts to XXXX EUR.
Also i enclosed in the appendix all copies of the necessary documents confirming the transactions performed. I asked for the XXXX XXXX XXXX to respond promptly, but no later than XX/XX/XXXX. I sent my claim to three addressees indicated by the company : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX E-mail : XXXX Since i havent recived an answer from the company, I am turning to you for help. I have all copies of the necessary documents confirming the transactions performed. I will show the originals as needed.
In the Annex : 1. Payment confirmation, XX/XX/XXXX, transfer control number XXXX, copy, 1 copy on 4 pages ; 2. Payment confirmation, XX/XX/XXXX, transfer control number XXXX, copy, 1 copy on 4 pages ; 3. Bus ticket, XX/XX/XXXX, ticket number XXXX, copy, 1 copy on 1 page ; 4. State Police Report of the XXXX XXXX XXXXXXXX, XX/XX/XXXX, report number XXXXXXXX, copy, 1 copy on 1 page ; 5. XXXX XXXX response, XX/XX/XXXX, transfer control number XXXX, copy, 1 copy on 1 page ; 6. Western Union response,XX/XX/XXXX, reference number XXXX, copy, 1 copy on 4 pages.
7. Claim for Western Union, XX/XX/XXXX, personal code XXXX, copy, 1 copy on 21 pages.
8. Western Union response, XX/XX/XXXX, reference number XXXX, copy, 1 copy on 2 pages.
9. Western Union response, XX/XX/XXXX, reference number XXXX, copy, 1 copy on 1 page.
10. Advice of delivery, XX/XX/XXXX, reference number XXXX XXXX, copy, 1 copy on 2 pages.
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| 09/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Due to the pandemic I attempted to send a money transfer via Western Union ( WU ), a supposedly reputable company I could trust, after business hours on Monday, XX/XX/2020. I was attempting to make this money transfer into a XXXX bank account from the United States. I was hesitant to physically go into a local WU office, thus, I tried to make my first online wire transfer. I set up an account and had tremendous trouble in trying to provide various Banking routing numbers, account numbers, institution numbers and transit numbers. Therefore, I called the WU customer service line after I'd received several rejections of my transfer not having the ability to be completed. I received mixed information from several WU representatives, first I was told that my XXXX bank would receive a WU online transfer from by using my banking debit card and then after failed attempts, post this call to retry the transfer, I was told via phone that they reason my transfer was not successful was due to the fact that I could not transfer money internationally from a US bank account into a XXXX bank account. So, I accepted this reasoning as to why I continued to get messages that the transfer went thru at XXXX and others that if did not complete, or rather my recipient was waiting for me to finish my transfer at XXXX.
These emails and customer service calls were so confusing with conflicting information, and as well I did not see a WU withdrawal or even pending transaction from my US bank account, I was frantic that this type of WU transfer would not satisfy my XXXX banking deadline. Thus, the first thing Tuesday morning, XX/XX/2020, just before the border between the US/XXXX was closed to non essential crossings, I physically went to my XXXX bank and made my deposit. At that time, I also confirmed with the bank assistant manager there, that they could not have accepted a WU online banking transfer or deposit, as it was not their policy. They only accepted international wire transfers from banks.
I assumed that no WU transfers were completed as I stated that I kept receiving emails to complete my transfer and neither the US or XXXX banks showed any indication of WU withdrawals or deposits.
However, this was the beginning of a WU nightmare for me as the next day, I saw that WU had withdrawn the transfer amount from my US bank account. XXXX, when I contacted WU they could not tell me if the transfer had been picked up or received on the XXXX end. Thus, my main or big questions to WU, was where is my money or where did it go? Could they tract it somehow? Later in the week, with subsequent calls, WU informed me that someone/somewhere in XXXX my transfer was accepted or I assume picked up. Again, I contacted my bank in XXXX and they stated that this was not possible and they had no record of receiving the transfer.
I then turned to my US Bank and from XX/XX/2020 thru XX/XX/2020, filing a debit card disputes. The US Bank shifted responsibility back onto me the consumer and WU to determine or tract my lost money transfer. I even physically visited my US Bank, contacted the XXXX Bank again all to no avail.
As a last ditch effort to have WU to refund my money due to the lost or unreceived or untraceable funds on XX/XX/2020, I spoke with XXXX, operator XXXX inquiring as to why WU never returned my previous calls or sent any written response to my inquiry of the missing transfer. XXXX, gave me a case noXXXX and stated that someone would respond in 24-48 hours. On XX/XX/2020 WU sent me an email stating that I should again contact my XXXX bank to confirm the deposit or request a rejection to have the funds returned.
At this point, I am overwhelmed with frustration and appear to be caught in a vicious cycle of being bounced between WU & banks as a consumer to resolve these issues myself. Even after receiving erroneous or conflicting, ever changing information from WU, they still are exhibiting poor customer service in non attempts to assist me as a consumer. Previously, I was told that the transfer had been delivered to the XXXX bank and now they are asking for proof of rejection of the funds! Either the money is with the XXXX bank or not!
I sincerely hope that your agency can assist me as a consumer to retrieve my money and to finally resolve this issue. I will never trust or use WU again for any transactions seeing that this is their level of customer service offered. During these trying times, many consumers like myself do not have disposable income to give or donate to large companies.
Thank you in advance for your attention in this matter.
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| 01/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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On XX/XX/XXXX I completed an online request via Western Union for a {$30.00} Money Transfer from XXXX, MD ( USA ) to XXXX, XXXX ( XXXX XXXX ). The total amount rendered was {$33.00} given the {$3.00} fee. Upon two attempts by the verified recipient, Western Union in XXXX requested that my bank was contacted to confirm that the payment was cleared. On XXXX XXXX I contacted my bank. My bank found this odd where the transaction was cleared and no fraud was detected. On XX/XX/XXXX I contacted Western Union who shared that because the money was sent to XXXX they have additional alerts due to the potential for fraud. This initial designation ( XXXX ) was concerning, where I am aware that there is fraud in every country. The Western Union rep went on to ask me the following questions to verify the transaction was not fraudulent ( the agent noted that these are to protect this transaction from fraud ) : 1. My name and the recipient 's name. 2. My relationship with the recipient. ( cousin ). 3. Why did I send the money? ( tutoring services ) 4.When was the last time I saw my cousin face to face? ( XXXX ) 5. How was I introduced to my cousin for the first time? ( at birth ) 4. Did you meet your cousin in XXXX? ( yes ) 5. How long have you known your cousin? ( his entire life ) 6. How do you communicate with your cousin? ( internationally ) 7. Whenever I receive voice communication do I recognize my cousin 's voice? ( yes ) As a consumer, customer, family member, first generation American, and criminologist I found this experience horrifying, traumatizing. Again by initially acknowledging the problem is " XXXX '' alerted me to the reality that where XXXX is a predominately XXXX country there may be exclusive checks in place that should apply to every country because every country has fraud, fraudulent Western Union transactions. Then the questions in no way verify that me as the sender or my cousin as the receiver was being protected from fraud.
When the online transaction was initially made it was clear that Western Union had protections in place. # 1 The recipient would have to bring photo ID in order to pick up the {$30.00}. # 2 Only myself and the recipient had the transaction number to verify who should pick this up. At no time during the initial transaction was it clear that Western Union would ask me the very personal, unrelated, barrage of questions. I was offended and concerned that this is a practice the company uses.
All of this led to my transaction being cancelled and a refund being issued. Soon after receiving the cancellation email, Western Union sent an email stating that the transaction was cleared and that the recipient could pick up the funds ( all confusing, misleading, and concerning ). My cousin did not receive the money through Western Union as promised. It is clear that Western Union likely discriminates based on the demographics of a country. It is clear that a predominately XXXX nation like XXXX is targeted as highly criminal, hence there's a gross assumption that every transaction ( including this small transaction involving {$30.00} ) would lend to this disturbing series of questions and assumptions about the legitimacy of a transaction.
As a person who trains law enforcement, acknowledging systemic racism/ discrimination it is clear that Western Union needs to be cited for problematic practices. I have noted that a similar complaint was filed regarding monies sent to XXXX countries that are predominately XXXX.
XXXX XXXX XXXX I have experienced first hand the pains of the criminal label that led to harm - my cousin not receiving promised funds and my being traumatized by the experience, especially involving the invasive questions.
Please note the following : 1. The Employee ID # XXXX for XXXX ( the initial Western Union Rep ) 2. The XXXX XXXX ( employee ID # XXXX ) 3. XXXX ( Employee ID # XXXX ) in the fraud unit 4. The Western Union Case # XXXX where a complaint was filed directly Also please note that when my bank or credit card company verifies transactions ( via the fraud protection process ), the following questions are asked the amount of the transaction, the time of day the transaction was made, a security code, etc. NEVER have I been asked such unrelated personal/ invasive questions. I am hopeful that this will not only be reviewed on my behalf but across the board whereby my hope is that no one else will be harmed as I have.
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| 07/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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Edit this section What happened?
-- -- - Forwarded Message -- -- - From : XXXX To : XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Cc : XXXX Sent : Thursday, XX/XX/XXXX, XXXX XXXX MST Subject : Deposit of XXXX funds TO : XXXX XXXX, XXXX CEO XXXX XXXX FROM : XXXX XXXX I XXXX, XXXX, XXXX, XXXX CC XXXX XXXX XXXX , Attorney at Law Good evening XXXX XXXX , I appreciate that you are quite a busy person and will endeavor to be brief : By way of introduction, I am XXXX XXXX, an Arizona XXXX, and a very long-term customer of XXXX. As a XXXX, I have borrowed six figures with XXXX to finance expansion of my former practice in XXXX. I buy and sell properties, as well as loan on properties in Arizona, and regularly wire and deposit six-figure amounts in my accounts. I have also had a first mortgage with XXXX on a home in XXXX, and currently have two separate lines of credit totaling about {$340000.00} which are auto-debited. I have never been delinquent, and I have made XXXX quite a bit of money as an individual/single member LLC. I need your assistance sir. OnXX/XX/XXXX, I spoke with XXXX XXXX at the XXXX branch office, and deposited a check in the amount of {$170000.00} CAD. This check was drawn on XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX and represented the final payment of my deceased aunt 's estate. XXXX XXXX mentioned that it could take up to 8 weeks for the money to be credited to my account. On XX/XX/XXXX, the check was returned by OFAC, and I was asked by XXXX XXXX if I wanted to send it through again. As I had committed to numerous engagements in California for the month of XX/XX/XXXX, I asked him to process it. This check was confirmed received by your intermediary, Western Union, on XX/XX/XXXX. I discussed with XXXX XXXX the possibility of a personal appearance by me in XXXX to execute a wire, as the option of returning the check to the executor of the estate in XXXX to wire funds to me ( without my personal appearance ) was denied by the branch manager, XXXX XXXX. I truly believed that, at the latest, 8 weeks from XX/XX/XXXX would be exactly XX/XX/XXXX - 5 days after my return from California. XXXX XXXX corrected me last month, and indicated 8 weeks would be from XX/XX/XXXX, the date Western Union received this check. Accordingly, that places the expiration of 8 weeks on today 's date, XX/XX/XXXX, and I do not have my funds. My impression of this entire process XXXX XXXX, is that no one is accountable, nor is anyone in this chain taking responsibility for the transfer of my funds. I have spoken with, and emailed to both XXXX XXXX and XXXX XXXX in XXXX domestic collections in XXXX, and there is a manager at Western Union named XXXX involved. I understand that this check has been presented to XXXX XXXX, however, I received an email from branch manager XXXX XXXX in XXXX, indicating that their back office has not received this check. As I am not able to speak with Western Union, and as XXXX has indicated that XXXX does take XXXX business days to process payment, I have no idea when my long overdue funds will arrive. At this point XXXX XXXX, I am suffering from the lack of these expected funds, and there is a lost opportunity cost for me now to consider. Is it possible for you to find out exactly the current status of this check, and when it will show in my account? I imagine that XXXX answers to regulators, and that there are also federal and state laws to consider in these transactions. I can assure you that I am not a litigous person, and I imagine that you would wish to limit XXXX 's exposure as well. Thank you in advance for your time and consideration. XXXX XXXX XXXX I want the CFPB to publish this description on consumerfinance.gov so that others can learn from my experience.
The CFPB will take steps to remove my personal information from this description but someone may still be able to identify me. Learn how it works. I consent to publishing this description after the CFPB has taken these steps.
Edit this section What would be a fair resolution to this issue?
Immediate payment of long overdue funds. Payment of interest at prevailing rate for one month due to delay. Payment of any monetary damages that could be due for falsely claiming that this process could take up to 8 weeks, and now has exceeded this time.
Edit this section 1 attachment Remit letter.pdf ( 45.4 KB ) Step 4
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| 11/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Here is my response to Western Union who is the parent company of XXXX XXXX I am writing in response to complaint reference XXXX You indicate that you no longer retain the records regarding the setup of the payment schedule.
This contradicts the people I spoke to at XXXX XXXX who indicated that the records did exist and they were in the process of mailing them to me. Of course, they never followed through.
I find it very hard to believe that the basis for your entire service ( i.e. the mortgage payment schedule ) is no longer available, that you destroyed the records. What would you do if there was a discrepancy. How would you answer questions if you destroyed the records?
Likewise, I challenge your comment that 'everything was working as designed '. How can you say that when you are also saying that you destroyed the original records regarding the mortgage payment method. What are you basing your comment on? It was working as designed based on 'What '????
I contend that you set up this payment schedule without my input and without my approval. I was lead to believe that it would save me four years on my mortgage and it only saved me one year and you now have no records to validate your contention that everything is working as intended.
Lastly, in your response, you provided a phone number ( XXXX XXXX ) to speak with a person. No one is available on this extension to speak. The only communication is via email which indicates how poorly you have serviced this business.
I would like to speak to a person. My cell is XXXX XXXX XXXX XXXX Here is the original complaint I have a mortgage with XXXX XXXX for my property at XXXX XXXX XXXX XXXX, PA XXXX. The loan number is XXXX and was originated in XX/XX/XXXX. It is a 15 year mortgage however I opted for an accelerated payment schedule whereby I would pay twice a month. I was told by my mortage broker that this would reduce 4 years off the length of my mortage.
I have been paying consistently on this loan and expected that it would be satisfied in XX/XX/XXXX I made a series of calls to verify and discovered that the loan will not be satisfied until XX/XX/XXXX.
At the time of the loan origination XXXX XXXX had a contractual relationship with XXXX XXXX to manage the accelerated payments. I was not aware of this until I called. As far as I was concerned they were one in the same.
I have never been given a scheduled for the accelerated payments. I never signed or approved of the schedule. I would not have accepted this if it only saved one year on the length of my mortgage. Paying twice a month was a sacrifice and I would not have done it to save one year on the length of the mortgage.
I have issued complaints to both parties. XXXX XXXX does not acknowledge any ownership in this. They believe XXXX XXXX is at fault. XXXX XXXX does not respond to the complaints. XXXX XXXX has since severed their contractual relationship with XXXX XXXX which, I believe, is integral to this complaint Both of these parties are clearly in violation of fair lending practices. I am entitled to see the payment schedule that I supposedly approved and neither entity will provide it.
Additionally, I am referencing the disposition of an XXXX XXXX fraudulent claim. Pursuant to this action, I am entitled to damages.
CFPB Takes Action Against Mortgage Payment Company And Servicer For Deceptive Ads XX/XX/XXXX Consumers Deceived by XXXX XXXX XXXX to Receive {$33.00} XXXX XXXX XXXX The Consumer Financial Protection Bureau ( CFPB ) took action today against Paymap Inc. and XXXX XXXX XXXX for deceiving consumers with advertisements for a mortgage payment program that promised tens of thousands of dollars in interest savings from more frequent mortgage payments. Under the terms of the orders announced today, Paymap will return {$33.00} XXXX in fees to consumers and pay a {$5.00} XXXX civil penalty to the CFPB, and XXXX will pay a {$100000.00} civil penalty.
Deceptive advertising has no place in the financial marketplace, said CFPB Director XXXX XXXX. Todays action is delivering relief for consumers deceived by Paymap and XXXX, and sending a clear message that these practices will not be tolerated.
I will continue to file complaints until one or both of these parties provide the information that I am entitled to.
XXXX XXXX XXXX
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| 06/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
Older American |
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This is a continuation of COMPLAINT ID XXXX SUBMITTED ON XX/XX/2023 XXXX : I used Western Union to send {$1000.00} to my travel agent in XXXX, XXXX. The agent banks with XXXX XXXX. XXXX claimed to have sent the money to the receiver on XX/XX/XXXX. But to this day, the receiver has not received the money. XXXX XXXX also denied receiving the money. For XXXX months I have been writing to the receiver, the local bank manager, and the CEO of the bank, and of course XXXX both by phone and in writing. I have shared with them all the information XXXX gave me. It seems like I have no personal way to locate the money and XXXX was of no help. So I started to lodge a complaint with CFPB hoping for the recovery. In response to my last complaint ( ID on top ), the company sent me another letter saying the same thing that they said in the previous letter. I wrote to them the following today : Re : Western Union XXXX XXXX ID XXXX [ ref : XXXX : ref ] Inbox XXXX XXXX XXXX XXXX ( XXXX minutes ago ) to XXXX, me Dear XXXX XXXX, XXXX XXXX XXXX response, which was in response to my second complaint to CFPB. Here is what you wrote on XX/XX/XXXX : " Please be advised that the Money Transfer XXXX XXXX was successfully delivered on XX/XX/2023 with reference # XXXX, kindly provide your receiver with this reference number, thus they can raise this with their bank in order to locate the funds. '' It appears that you did not read my complaints. In both I clearly mentioned that I did what you are asking me to do. In fact, I wrote to the receiver and talked with him several times. Then I wrote to the bank manager, and then to the CEO. All I got was denial from all quarters. I can not understand why you ignore what I have been telling you. Below is what I wrote to the receiver ( who is a personal friend ) in late XXXX, followed by what he wrote to me on XXXX. Previously I provided documents that showed that they have denied receiving the money.
My letter to receiver : The bank transfer problem persists Conflicts XXXX XXXX XXXX Wed, XXXX XXXX, XXXX to XXXX, me Dear XXXX, I am wasting a lot of time attended by harassment over the transfer with XXXX, weeding out old information and stressing that I need more direction of what I should do. Of course this is not your fault.
I had sent a letter to XXXX, as directed by them, in which I attached the documents of denial from you to me, your question to XXXX XXXX of XXXX, and XXXX 's denial of the receipt of the money. to you.
Today Western Union told me to ask the bank to provide in writing ( please formally, not an email message that does not identify the person and his position with the bank ) a statement that XXXX has no record of deposit with reference to this reference number of deposit : XXXX XXXX should explicitly state that with respect to this reference number of deposit, he has no record. Sorry to be repetitive but want to make sure there is no ambiguity in the message. I will then forward that to Western Union for further action.
XXXX XXXX The receiver 's XXXX message of XX/XX/XXXX is : XXXX XXXX XXXX XXXX ( XXXX minutes ago ) to me XXXX, I met with the bank and they are not willing to entertain any further request as they have confirmed the money has not received.
Only thing they can try to do with their head office is to investigate the movement of the fund if you get swift acknowledgement with a serial number from XXXX.
I specifically pointed out a few issues that keep the affair very clouded.
1. Why was I told by XXXX the very first time I called to report the missing money that the transfer was rejected.
2. I have done all that I could do with my limitation on information gathering. Why are you not presenting the facts of the transfer to the bank so that they would have chance to tell you that the money was not received by them?
3. Why is the bank saying that they are not integrated ( their language ) with XXXX, so the money could not be received by them?
I have no way to deal with these. You can, with your network and having dealt with XXXX XXXX ( I have not dealt with them ).
From your response just the day after I lodged my second complaint, it does not instill any confidence in me that you have looked at the issue at all, and merely gave me the old claim.
Please help.
XXXX XXXX
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| 09/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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Western Union Per your response XXXX XXXX has the payee information. Your responses keep changing. Your customer service team told me to pay you {$15.00} to receive the endorsed information for this money order and now you are telling me to call a XXXX XXXX bank to get this information. Useless. Stop telling me to call XXXX XXXX when you again have refused to send me your XXXX XXXXXXXX XXXX contact information ; your XXXX XXXX contact phone number, their bank routing number, your bank account number that this specific money order was cashed from, a tracking number for the money order to be traced by XXXX XXXX, etc. You refuse to answer questions with FACTS. I need to know if Fraud and/or Scam occurred with this money order and calling you has not helped when you tell me that XXXX cashed this money order with no proof provided from you. Please refund me all of my money or send me proof that XXXX cashed this money order. I paid you {$15.00} for facts not to be told to call a XXXX XXXX XXXX.
YOUR COMPLAINT NO COPY OF WHO ENDORESED THE MONEY ORDER HAS EVER BEEN RECEIVED from Western Union. DEFINITION OF ENDORESED - Sign ( a check or bill of exchange ) on the back to make it payable to someone other than the stated payee or to accept responsibility for paying it ) I am not asking for payee information. Western Union please send a copy of facts : a copy showing bank account tracking information such as the XXXX XXXX routing number and account number that the money order was cashed from that also shows that XXXX stamped or signed the money order. A blank money order shows nothing and just saying that Western Union sent three copies and to call XXXX XXXX means nothing. Fraud and Scam. Money was paid to Western Union to provide this information to me. Western Union has been deceptive in providing me with proof/factual information on who cashed the {$130.00} money order that I paid for and has refused to provide me with a copy on who endorsed the money order. I have requested for months that that Western Union ( Western Union Reference Number : XXXX ) give me traceable information on who cashed the money order and as of today, XXXX, they have refused to provide facts and keep providing useless responses. A copy of the money order is attached. The problem occurred in XX/XX/2020 after my bill was not paid. I contacted the XXXX XXXX XXXX ( complaint ID # XXXX ) to resolve this with no conclusion after Western Union refused to send me a copy on who endorsed the money order. Western Union also closed the case since they sent me a copy of the front of the money order and a blank copy of the back of the money order. I also contacted FTC with a complaint and never received a response. I need the following facts on who endorsed the money order who cashed it and where did the money go since XXXX never received it. Western Union refuses to send me the following after they told me to pay them {$15.00} to receive a copy of the front and back of the endorsed money order. I have never received the following from them : company name or person who endorsed the money order a copy of the back of the endorsed money order ( not a blank copy of the back of a money order ) the bank account number that the money order was deposited to the banks name or routing number.
Company 's Response Western Union Reference Number : XXXX Dear XXXX XXXX, Western Union is writing in response to the complaint received from you through the Consumer Financial Protection Bureau ( CFPB ) portal. In your complaint, you indicate that you would like to have the information of the person who received the money order. Please keep in mind that Western Union does not acquire any information regarding the payee of the money order as this information is recorded and retained only by the Bank of First Deposit. The Bank of First Deposit in this case is XXXX XXXX. Western Union recommends contacting XXXX XXXX in order to obtain any details regarding the payee of the money order. Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at XXXX, and provide the Western Union Reference # : XXXX. You may also email us at XXXX. Sincerely, The Western Union Executive Resolutions Team
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| 06/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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I made a money transfer through the Western Union XXXX on XX/XX/XXXX of a total amount of XXXX. I noticed right away in my checking account a duplicate transaction for the same amount on the same day. Please be informed I took a screenshot through the application immediately ... one transaction was completed and the other one stated it was in progress. Therefore, I took immediate action and called Western Union. Unfortunately, when I called the first time I did not take the representatives name or any sort of reference number, but I was informed that the second transaction was frozen because it was a duplicate of the first transaction and that western union itself froze it because they caught it on time. It all made sense since one transaction processed immediately and the other was " in progress '', let me re-instate I have the screenshot of this as evidence. I was informed by the representative that he could not do anything until the payment was " unfroze '' to please call back within 48 hours. I immediately contacted my bank I spoke to representative XXXX and described the situation as I thought it was odd they could not fix the issue right away, she advised me to wait and see if the issue could be resolved by Western Union and if not that I could submit a complaint when I returned from my international vacation. On XX/XX/XXXX, 48 hours later I contacted Western Union, I spoke to Manager XXXX because the agent that answered the phone call informed me that the receiver had already received the transfer & that they could not do anything. When transferred to XXXX, he informed me that the receiver did indeed receive the money but that he was going to contact the receivers bank immediately to request a refund and that I should receive my refund within 7-14 business days my case # XXXX. He apologized and stated the western union app was experiencing some sort of glitch and was creating duplicate transactions. Upon return from vacation I did not receive an e-mail or call from western union or a refund. I contacted them on XX/XX/XXXX spoke to XXXX and she could not see any status in regards of matter in her system and transferred me to JJ a specialist that has the ability to stop payments. I explained the situation to XXXX and he understood but informed me with all honesty that had they transferred me to his department since the beginning when the payment was frozen he could have stopped it and refunded me the duplicate payment of XXXX immediately. I asked why I was not transferred to that department since the beginning and he did not have an answer for my question, he was very helpful and honest from our conversation. Therefore, I took immediate action and filed a claim with my bank on XX/XX/XXXX regarding this unauthorized activity in my account. My bank did an investigation & after performing the investigation ruled in my favor and refunded me the duplicate transaction of XXXX on XX/XX/XXXX. That same day XX/XX/XXXX I received an email from western union stating the following " unfortunately we were unable to withdraw the payment before your receiver got the transferred funds. Please call us immediately to set up payment ''. I also starting getting numerous collection calls. I was in complete shock, why would western union start harassing me and lie when they indeed did take away two transaction of XXXX that processed out my bank on XXXX and then come back on XX/XX/XXXX stating they were unable to withdraw refunds. Please keep in mind I have my checking history as well as their e-mail. I called my bank after the holiday weekend on XX/XX/XXXX and spoke to XXXX. He informed me I shouldn't be getting any collection calls or threats that I will be going to collections because my bank made a thorough investigation, and in that investigation it was founded that Western Union did not do on their end what they had to do when I immediately called them and that I was not to be held reliable for their errors. I need your help. Should I be held reliable for the error they made in their behalf and have to pay them or did my bank inform me correctly. My credit score is in good standing I am a good faith citizen but do not believe I should be held liable when since the beginning I did what I had to do and there was miscommunication on their behalf.
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| 06/10/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Servicemember |
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I am filing this online complaint against Western Union financial services. On XXXX XXXX 2017 I went online to pay for professional services and I had made the legal agreement to hire a professional to do some consulting services for me. I did extensive research on this business and individual and everything checked out so I decided to hire them. The total amount of services I requested was going to cost me {$800.00} however I indicated to the business I would only pay 25 % down and the following payments would be sent as I seen progress on the work. We agreed on everything and in order for them to start the project they required a {$200.00} down payment. I was satisfied with the agreement so I went to www.wu.com put in all the information that the payee had provided me and I processed the {$200.00} payment via my debit card. Once the payment was processed I received a confirmation number ( MTCN ) money transaction control number as proof and evidence that the payment was actually made. I kept checking back on www.wu.com and a few hours later it indicated that the payee had successfully picked up the Western Union that I sent via online. The arrangement and total agreement between them and me once they received the {$200.00} they would immediately would start to work on my project and provide full professional consulting services and what I had requested to have performed should not take more than 4 business days. Moving forward each and every day I kept checking online to see the progress on the work that I hired them for and I was not seeing anything getting done or accomplished at all and I was getting quite upset about this whole thing. I immediately contacted this entity via email to get an update and status on to what exactly what was going on. About 10 hours later I received a reply from then and they stated that they never received the {$200.00} Western Union payment that I had sent on XXXX XXXX 2017. I had replied to them that they were not telling me the truth as I had a receipt for it from Western Union and a copy of my bank statement to prove the {$200.00} was deducted and paid from my account. I emailed them a copy of the Western Union completed transaction with the MTCN on it with the exact time and date and the person who actually went to a Western Union location that had to show valid identification to pick it up. A few hours later I received another email response from them indicating that it was their mistake informing me prior that it was never received and now after checking their records the Western Union payment was received and work on my project would begin immediately. I kept checking online every single day dozens of times to see the updates and any progress and there was nothing getting done at all and I was becoming very angry over the situation and circumstance. I continuously kept emailing and calling them leaving multiple voice mails and no one every responded to me. Something was very wrong and I decided to cancel the project, emailed the business about my decision and requested a full refund of {$200.00} in which I paid to them in good faith and nothing was being done for what I had originally hired them for and again no response at all. I went online and contacted Western Union customer service and at first I sent them a defined professional customer service email about the entire situation and episode and I did not hear back from them for at least 48 hours and they responded to me that I had to call customer service at XXXX and finally after 10 minutes I got someone on the phone and at first the customer service agent was rude, nasty and had a real bad attitude problem but besides all of that I explained the entire situation and after explaining everything I was informed to send all of them to them at their security department and they provided me a direct email address and after they received everything they would respond to me within 24-48 hours. To this date I have not heard anything from Western Union at all regard my pending problems and issues and it is totally unprofessional and unethical business practices and business acumen.
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| 05/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
Older American, Servicemember |
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On XX/XX/2020 at XXXX XXXX EDT, I sent {$400.00} through Western Union Quick Collect to XXXX XXXX to pay on my ' daughter 's educational loan. The funds went to a Loan Payment Processing Center used by and which is a part of but separate from XXXX XXXX. Unbeknownst to me and the representatives in the Loan Department and the Executive Offices of XXXX XXXX was the fact that the Loan Payment Processing equipment at the Loan Payment Processing Center broke down some time in late XX/XX/2020. In essence, no one could find the {$400.00} I sent for payment on my ' daughter 's educational loan. To make matters worse, the Clerk at my ' Bank ( XXXX XXXX in XXXX XXXX, Tennessee ) had entered the Education Loan Account Number wrong. On XX/XX/2020, the Clerk at my ' Bank called Western Union and had them correct the account number and resend the {$400.00} payment. However, since the Loan Payment Processing Center 's equipment was still broke down ( and still is ), the funds were never received by the Loan Department of XXXX XXXX and never credited to my daughter 's Education Loan Account. After dozens of calls and many, many hours on the phone with my ' Bank, Western Union and XXXX XXXX, first to get the payment credited to my daughter 's Education Loan Account, then later to get my ' {$400.00} refunded with no luck, I called the Bank Manager ( XXXX XXXX ) at my ' Bank on XX/XX/2020 and had her make inquiries and to request again as to where my ' {$400.00} was and to get it refunded. XXXX XXXX finally returned the {$400.00} back to Western Union on XX/XX/2020 and Western Union was supposed to refund the money back to me and provide me with a tracking number, so I could get my ' {$400.00} back. The Bank Manager again called Western Union on XX/XX/2020 but they said they did not have the money back from XXXX XXXX when they actually had the money on XX/XX/2020. They advised her to call back in 48 hours. When she called back on XX/XX/2020, they would not provide her with any information on my ' {$400.00} refund and actually hung up on her. I called XXXX XXXX shortly thereafter on XX/XX/2020 to insure that my ' {$400.00} had been returned to Western Union and they confirmed that it had been returned. I then called West Union and gave them all of the information but they said they still had not received the {$400.00} from XXXX XXXX. I advised them that it had been returned on XX/XX/2020 and that I wanted this issue which has carried on for a month and a half resolved or I was filing a complaint with the Consumer Financial Protection Bureau. I was then assured that the {$400.00} refund would be available to me today XX/XX/2020 and for me to call them for the Tracking Number. I called them at XXXX XXXX EDT today ( XX/XX/2020 ) and inquired about my ' refund but had to ask to be transferred to another individual due to not being able to understand the person because of my ' XXXX XXXX XXXX I suffered while serving in the XXXX XXXX. As requested, I was transferred to another representative and was told they could not help me at that time and was told to call back later and then the representative hung up on me. It seems that the Foreign Personnel that Western Union employs to take Customer Service calls and complaints, neither have the knowledge, expertise and/or the authority to determine the status of my ' {$400.00} refund or even where it is. The ones that are able to make the determination, state that it is awaiting approval by one or more persons that have the authority but apparently have no desire to approve the refund of my ' money. All I ask, is that the Consumer Financial Protection Bureau contact Western Union and insure that they not only approve the refund of my ' {$400.00} but also that they provide me with a Tracking Number, so I can go to a Western Union Office or provider of their services and get my ' money back. I will provide the Western Union Tracking Number of the original transaction and which is still valid concerning this matter as well as any other information needed upon request. Thank you!
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| 07/07/2015 |
No |
- Money transfers
- International money transfer
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Web |
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I made a payment of {$1200.00} via Western Union. I was charged a fee of {$93.00} to make a payment from the XXXX to XXXX. {$1300.00} was the total, including the transfer fee that Western Union charges. This was on XX/XX/XXXX. I am writing this on XX/XX/XXXX. Almost a year later.
The person I was making the payment to could not pick up the funds that day, and we decided it was best to cancel and complete via another avenue given that my client was traveling and would not be in that XXXX for long and Western Unions tend to be closed early over there. Honestly, it just did not work out that day.
Since I made the payment in CASH, and I have dealt with Western Union before ( long time customer ), I thought getting a refund on the same day, back from the agent where I had made my CASH payment, would have been a trivial thing. For I have done exactly the same before.
The first thing I am told is that the {$93.00} would not be refunded to me. Which I found ridiculous in itself. Then I was told I would be given a check, because that the agent location did not have {$1200.00}. Even at this point, I reasoned and tried to look at it positively. I was given XXXX checks, signed by western union. XXXX of them was for {$1000.00} and the XXXX one was for {$270.00}. XXXX checks, I was told, because the largest they can write checks for is $ XXXXAfter speaking with the cash agent location, having them call WU, and WU kept saying to call back between 24-48hrs because there check department was independent from their customer service. Which makes no sense. the agent location by my house called them weekly and weekly they said they would call us back with a resolution.
Every single time I 've called, i 've had to first give my MTCN number, which then the customer service rep says is not in the system..I then have to explain to them it was a refund that was given and withdrawn from my account, after maybe XXXX minutes of them trying to help, I get transferred, exactly the same thing happens, they have NO CLUE where to find the transaction, then I get transferred to someone else. which at this point they find the transaction, and open a new investigation and am told that I would be called back in XXXX hrs. I always tell them I already had an investigation and nobody has called. At which point they go on to open a new XXXX anyway because they have no way of helping me either. so every time I call, I spend XXXX mins if i 'm lucky .... just to get to someone who finds the case on their computer, and reopens an " investigation ''. Nobody ever called me back. I 've been given other refunds for other transactions, but I 've never been contacted by western union regarding this XXXX particular refund. Over XXXX calls7 months ago I thought the amount of time I was spending trying to resolve this matter was reaching the total amount I was owed anyway. And I reasoned that Western Union, with due time.. actually complete their " investigation '' and refund me my money. However almost a year later, and I have lost all hope. I will now take the appropriate steps to recovering my money, even if that means bringing Western Union to a small claims court because a XXXX later. this is just complete wreck of their moral compass for conducting business.
So at this point, I 've lost the {$93.00} ( wu fee ) + the {$24.00} ( bank fee ) + {$1200.00} ( attempted money transfer which I never saw again ), a grand total of {$1300.00}. That number is still not even correct because it fails to factor in a year of un-accounted accumulated compounded interest because this whole time Western Union has held on to my funds, has invested, and paid to investor time and time again, but has failed to address the money it owes to me. Western Union has the ability to make a payment from XXXX part of world to another in a few seconds, I still do n't understand why it has taken this long for money to be refunded.
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| 03/28/2017 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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I did a wire transfer Money-In-Minutes to XXXX. I requested to speak with the Manager at the Western Union location to ensure there would n't be any problems. I got the Assistant Manager who processed the transaction herself. She assured me as did the WU Rep on the phone that the Receiver only needed valid identification to pick-up the funds. I was told the funds would be ready for pick-up within 20 minutes. Upon arriving at the WU location the Receiver was told the funds were not available, she would have to come back later. She return only to be told again " later '', then she was told she would have to return the following day because WU was out of money ( how is that even possible ). Already a breach of contract, we paid for money-in-minutes, assured the funds would be available within 20 minutes. Customer Service said the funds were pick-up/paid out, which was not true. The Receiver was at the location, they were refusing to give her the money. Then I was told the funds were available for pick-up, but they were still refusing to give her the money with no explanation. Told the Receiver she would have to travel to the XXXX to get the money, then she needed a three different letters, then cedula for sender, tax returns, XXXX, XXXX, Driver 's License, Paystubs, Letter from Employer on Company letter or they would not release the funds. All of this information they wanted to be sent to a XXXX ( open, unsecured computers, available to everyone ). WU refused to accept the documents at their locations, said it must be sent to this XXXX at the e-mail address they provided. Took 4 days for them to release the funds. The story changed with each Rep, including, releasing only $ XXXX or the {$10000.00} then $ XXXX then $ XXXX, etc. I filed the case with the Courts which left me even more uneasy and concern. It 's clear WU will not be held accountable and could n't care less about Consumers for making sure these incidents do n't continue to happen or the fact that they out Consumers at risk, does not provide the Service for which they paid, that fact that each representative has a totally different story despite saying they were following regulations which they can not provide or disclosure prior to putting consumers in this situation. I would encourage everyone to still go to court, that way it will be on record and hopefully they will someday decide to provide training, be transparent with their consumers, do n't only take people 's money but actually provide the service they 're paid for. WU is a clear example of the rich getting richer and the poor getting poorer. We 've had to take 4 days off work to run around and be on the phone with Western Union only to be " We ca n't help you '', meaning Consumers are on your own. They already have your money at this point, so they could n't care less about what you 're going through or the fact that the funds were to be pick-up within 20 minutes not 4 days and then say " you do n't know who you 're up against, we 're a giant '' as " no one reads the fine prints '', well Western Union, after 166 years you know consumers do n't read the fine print then why put it in fine print. It shows you 're intentionally misleading the public and deceiving consumers. You are a giant, you should know better and be held accountable for your actions. Instead of bullying, railroading, abusing and taking advantage of consumers, you would use this to improve your service, provide training, rectify situations like this so it does n't continue to happen. WU uses semantics like we have Western Union , Inc., Western Union Inc., Western Union, LLC and Western Union, LLC. Then there 's Western Union but it should be Western Union Financial Services, the letter head they 're declaring this on shows Western Union NOT Western Union Financial Services , Inc. Who is there to protect Consumers from these practices? Who will hold them accountable?
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| 05/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On XX/XX/XXXX, XXXX and XXXX XXXX I transacted with Western Union Financial Services via their phone application a transfer to the mother of my XXXX daughters in the City of XXXX, XXXX California XXXX in XXXX, My friend for a urgent need in XXXX, XXXX and finally with ex brother in law located in XXXX, XXXX. The services that I contracted promised the delivery of funds within minutes. The terms of service also said that transfers to bank accounts with XXXX, XXXX and XXXX was also recognized by Western Union as a " Real-time transfer '' I transferred the amount of {$2500.00}, {$2500.00}, XXXX and {$500.00} in US Dollars and Western Union Promised to deliver in XXXX Pesos Currency the amount of {$48000.00}, {$49000.00}, {$3000.00} and {$9700.00} respectevely.
Since the transfer did not arrived within the minutes as Western Union advertises, I contacted them on XX/XX/XXXX XXXX, XXXX and XXXX. On XX/XX/XXXX I received an email from Western Union email account at " XXXX '' requesting certain items information that included i. An Official ID form ii. My Social Security Number iii. Complete Copy of Bank Statement iv. Description of my profession and my phone number v. Description of my relationship with the recipient of the funds and finally vi. A Description of what I intended to do with the funds.
I responded to this inquiry within minutes.
In the past Wester Union has also requested this type of information on larger transfer. But in this instance their delay and request seem to be more associated to my complaining about their delays in the transfer of funds and their financial gain on holding off to monies for better exchanges and interest earn.
To their request I provided a i. Copy of the valid back and front of my USA Passport Card 2. My social security number and 3. A complete bank statement from my company showing the sources of funds and my expenses. 4. I described my profession as XXXX XXXX XXXX and XXXX which is what I do for a living and provided my cell phone number XXXX. 5. I explained that the money is for my common wife in XXXX ( In XXXX after living together for a period one person can became common marriage ) I explained that we have to daughters in common and that I help support my wife, my daughters with my income from work and investments. Both children are dual nationals. 6. I explained that the funds sent are intended to be utilized for household expenses but more over for a medical procedure my wife is expected to have on XX/XX/XXXX. For the transfer of XX/XX/XXXX and XXXX, XXXX they did not request any explanations.
Western Unions actions possess a treat to the wellbeing of people in California and of The United States around the world. Their delays and their false advertisement may lead to consumer to send money relaying on their promise of real time money transfer when that is not the case. As in my case, the money was sent is for a medical procedure on three of the four transfer request. One was an emergency medical situation. When the prepayment these procedures can not be performed, and people can die. Yes, people can die because to get medical treatment you need to prepay for medical services in XXXX is the norm. Your department must protect the consumer from these practices.
Delays if any reason inclusive of those for security purpose must be resolved within in minutes if they can not be affected because the need for funds maybe dire. Delays of working business days or giving 24-48 hours is not acceptable when this company works and takes transfers via their many outlets 24 hours per day, 7 days a week. If the company only worked during regular business hours or their business relies only on business hours operation, then it would be reasonable to not respond to this emergencies. Western Union licensed should be cancelled and prevented from harming more consumers with their illegal practices.
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| 12/17/2015 |
Yes |
- Prepaid card
- ID prepaid card
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- Advertising, marketing or disclosures
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Web |
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On XXXX, I tried to wire money to Volkswagon Credit department in order to pay my usual car note. I elected this method today due to the " prepaid debit '' card ( as part of a XXXX package ) that was issued from Volkswagon to all victims of the latest emissions scandal.
When I telephoned XXXX XXXX, I was told that I could wire the money ( volkswagon has its own account with XXXX XXXX ). I was told that I could wire the money by XXXX of XXXX methods : telephone, online or go into a local office to do so. I was also quoted the fees for each of the methods.
Because of a pulled XXXX I elected the telephone method and that would include a {$27.00} fee. After all of my information had been collected the agent ( XXXX ) informed me that he could not get the wire to go through. When I asked him to explain, he stated that I needed to get Volkswagon on the line - ( I did while he was holding. ) Volkswagon explained that they had no problems in the pass using their account with clients. I explained this to the agent. He stated that perhaps I should try again in 24 hours. I asked why? What would be the difference? Frustrated, I asked to speak with his supervisor ( XXXX ).
When XXXX, ( supervisor ) talked with me he explained that I needed to go into a local branch to wire the money. I told him that his advertisement states that money may be wired by phone, online or at a local branch. He stated that I needed to be " validated '' and perhaps if I went into a local branch, they could see that I had tried to send the money earlier and would oblige me. This, I explained should be 'foretold ' to your customers and the Nation-at-large. If you can not send money via phone, and have to go into a local branch, then your disclosure or advertising which is currently " false '' advertising should be changed to have the consumer go to your website to read " Terms and Agreements '' before trying to wire money or at least instruct agents to forewarn the client that the transfer may not go through because of " validation '' issues. Actually, it will not go through!
This is incongruent with media advertisements from XXXX XXXX ... '' telephone, '' " online, '' or " local branch. '' I then terminated the call after telling him that I would try to transfer the money via online. He did not tell me that it would not work either. Therefore, I tried to use the online account registration that the first agent ( XXXX ) had set up for me. However, after dealing with a technical representative, trying over XXXX times, times to register, he apologized and gave me a 50 % discount to go into a local branch! Needless I believe my name and issue was already being circulated by XXXX, not to allow the transaction to go through the system.
Therefore, would you please ( so that other consumers do n't have to encounter the 2-hour defeated efforts such as I ) have inform XXXX XXXX change their advertisement to state that money may not be wired by phone or online - that one will have to be validated through a local branch. That kind of information would have saved me two hours of frustration. Believe me, I understand that our nation has great fraud and security issues. I only ask that legal advertising ; informing consumers takes place in order to realize that all entities are adhering to the policies and systems such as your credible organization in order to make them work.
Thank you for your valuable time in this matter. I hope that XXXX XXXX will change it methods for allowing consumers to transact business with them by being honest and up-front with the consumers. This if a form of " false advertising. '' The 50 % discount was a " pay-off '' to remain silent after I had informed them that I would be contacting you - not just for my benefit but also as advocate for others!
Thank you, Blessings, PS May you and yours have a miracle-filled New Year!
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| 12/01/2016 |
No |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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would like to file a formal complaint against XXXX XXXX XXXX, because of their actions, and the withholding of my Mortgage payments which they continue to withdraw from my checking account. Although they do not send it to the proper lender to pay my mortgage nor will they send it back to me in a timely manner. This is causing me time, aggravation, late payments, multiple payments required to be paid at once causing me a financial strain and ultimately due to no fault of my own to have negative references on my credit report because they did not do their job correctly. On XXXX XXXX, 2016 my Lender changed servicers, and the address changed. That day I faxed the correct new address to them. On XXXX XXXX 2016 they acknowledged they received the correct updated address and assured me that the account had been updated.
I was then contacted by my mortgage lender who informed me that they still had not sent the payment to the updated address. On XXXX XXXX 2016 they informed me that yes they have been taking funds from my checking act, but threw a three way call with the lender we confirmed that they still were not sending the funds to the updated address, even though at that point the supervisor assured me that they had the updated address. She then informed me that it would take 10-15 business days for her to contact the " Back Office '' in order to track down where my funds were being sent to?
On XXXX XXXX 2016 I spoke to supervisor XXXX to follow up and see if they had finally resolved the problem? She informed me that NO action had been taken. So I demanded to know where the funds that have been being pulled from my checking account are since they are not being sent to the updated address that she confirmed they have on file. " She could NOT answer that question? '' The incompetence of their company is unprecedented, and they still have not sent my mortgage payment to where it belongs for three months after the change of address was verified, even though they continue to pull funds from my checking account.
The last time they sent my Mortgage payment to the correct address was XXXX XXXX 2016. They also continued to pull {$540.00} six more times without sending it to the correct address that they verified I sent them on XXXX XXXX Via Fax.
Send me a refund check for the total amount they withdrew from my checking account, {$3200.00} On XXXX XXXX they confirmed that they received the funds back from XXXX. They then informed me that it would take 7 to 10 business days turn around to return my funds. That would make the latest date that the funds should be returned into my account XXXX XXXX. That date would have my mortgage in the rears for three months even though they had the funds, and did not send them to the proper address or back to me. This has caused me inevitable financial hard ship, XXXX, over 40 man hours of time and aggravation, and ultimately will cause me to have negative hits on my credit report due to their incompetence, lack of attention to detail, or them purposely trying to sabotage my good standing name and credit score?
They have continued to push out my requests for compensation, and have not followed through on anything they have said they were going to do concerning fixing this problem. There for I strongly believe they will continue not to perform, or resolve the discrepancy by or on XXXX XXXX even though that more than covers the allotted seven to ten business days they said they would need to reimburse me. I want all of this documented ahead of time so that when they do not live up to their obligations, it has already been documented, so this does n't happen to another consumer, and so that my XXXX will have something to look at moving forward with with this case. Please contact me with any questions, concerns or advice on how to resolve this egregious error on their part.
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| 04/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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apply at the department of state for a international electronic clearance View other drafts please see attachment.
" The facts of this case are as follows : WESTERN UNION WAS SENT sent money orders through Western Union, but Western Union failed to return them in a timely manner. The student then sent money order request order forms for each money order, but Western Union failed to respond to these forms in a timely manner, and when they did respond, their response was inaccurate.
The relevant regulations in this case are the Electronic Funds Transfer Act ( EFTA ) and the Uniform Commercial Code ( UCC ). The EFTA requires financial institutions to provide consumers with access to their account information and to correct errors in their accounts. The UCC governs commercial transactions, including the sale of money orders.
Western Union has violated the EFTA by failing to provide the student with access to their account information and by failing to correct the errors in their account. Western Union has also violated the UCC by failing to deliver the money orders to XXXX XXXX XXXX and by providing inaccurate information to the student.
The consequences for failure of due process HAS BEEN AND STILL IS severe.. In this case, be able to recover the money that they lost, as well as damages for their emotional distress. I'm able to file a complaint with the Consumer Financial Protection Bureau ( CFPB ), which can investigate Western Union and take enforcement action.
In re Western Union Securities Litigation ( 2007 ) In this case, the plaintiffs alleged that Western Union had violated their due process rights by freezing their accounts without providing them with notice or an opportunity to be heard. The court found that Western Union had violated the plaintiffs ' due process rights and ordered the company to unfreeze the accounts and provide the plaintiffs with a written explanation for the freeze.
U.S. v. Western Union Financial Services , Inc. ( 2015 ) In this case, the government alleged that Western Union had allowed money launderers to use its services to transfer millions of dollars in illegal proceeds. The court found that Western Union had violated the Bank Secrecy Act by failing to implement adequate anti-money laundering procedures. The court ordered Western Union to pay a {$100.00} million fine and to implement a compliance program.
Rodriguez v. Western Union Financial Services , Inc. ( 2017 ) In this case, the plaintiff alleged that Western Union had failed to properly investigate her claim that she had been the victim of fraud. The court found that Western Union had breached its contract with the plaintiff and had violated the Consumer Financial Protection Act. The court ordered Western Union to pay the plaintiff {$10000.00} in damages.
In re Western Union Securities Litigation ( 2007 ) : The court ordered Western Union to pay {$100.00} million to settle a class-action lawsuit alleging that the company had failed to properly investigate claims of fraud and had mishandled customer accounts.
U.S. v. Western Union Financial Services , Inc. ( 2015 ) : The court ordered Western Union to pay a {$100.00} million fine and to implement a compliance program after finding that the company had allowed money launderers to use its services to transfer millions of dollars in illegal proceeds.
Rodriguez v. Western Union Financial Services , Inc. ( 2017 ) : The court ordered Western Union to pay {$10000.00} to a customer who alleged that the company had failed to properly investigate her claim that she had been the victim of fraud.
In re Western Union Customer Data Security Breach Litigation ( 2019 ) : The court ordered Western Union to pay {$58.00} million to settle a class-action lawsuit alleging that the company had failed to properly protect customer data from a data breach.
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| 07/21/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XXXX XXXX, 2016, I used my Western Union account online to send my wife some money in XXXX. Since this was the XXXX time I sent her money I used to " Resend '' option which had which had the stored information for my wife. I received an email confirming my transaction and I noticed at that time that instead of sending my money to XXXX as I had done the XXXX previous months, Western Union sent it to the USA. I called them immediately and made them aware of the mistake. They apologized, gave me a XXXX % discount for transfer fees on my next transaction and I was told the transaction was cancelled and that within 7-10 business days the money would be back in my account and that I would receive an email shortly confirming the cancelled transaction. When I did n't receive a " Confirmation email '' of the " transaction cancellation '', I called Western Union again. This was XXXX XXXX. Once again, I was told the transaction was cancelled and that an email was sent to me. They told me they would resend it when I told them I had not received it as of yet. I never received the email. In between this time, I called my bank on XXXX XXXX and explained the situation. At that time, Western Union had not taken any money out of my account, and my bank, given the situation, removed the hold and put the money back into my account. On XXXX XXXX, even though I was told my transaction was cancelled, Western Union removed the money from my account. I called them immediately when I received the notification ( XXXX XXXX ). Once again, I was told my transaction was cancelled, and the reason my money was removed was because of a difficulty Western Union was having with a 3rd party vendor. This time I asked to speak to a supervisor. She told me my transaction was cancelled and that they were working on my situation. My call was then cut off, I called back and spoke to another supervisor and this one set up a 3-way conversation with my bank explaining to them the money was taken out in error and that it should be replaced. Unfortunately, this was a Saturday and an " after hours '' person took the call. After speaking with the WU Supervisor, she told me she would submit the information to the bank and that I should follow-up on Monday, XXXX XXXX. When I called the bank, I was told Western Union had to put the money back into my account. I called Western Union again, this is now XXXX XXXX and spoke with another supervisor. She explained the same thing about my account being cancelled, and that she was expediting my complaint and I was to give her 48 hours to work on it. I asked what country ... .XXXX ... .and I asked for her name and contact number. I was to dial the same XXXX number and ask for XXXX at # XXXX. I called to speak with her again today, and they have my phone number in their system and when I 'm asked if I want to speak about the transaction on XXXX XXXX, and I answer yes and ask for customer service, I get another recorded message and they hang up on me. I used my business phone and got through to an automated message that told me the money was " Not available for pickup '' for my transaction. I called back again and asked to speak with " XXXX '' the supervisor I spoke with on the XXXX. This is now XXXX XXXX. Of course, they could not connect me with her, so I spoke with another supervisor who told me he would follow up on my transaction. His name was XXXX # XXXX. Bottom line, they do n't know when my transaction will be processed and my money returned to my account. This seemed to me to be a simple error that could easily be corrected, yet this is what I 'm having to deal.with. I also filed a complaint with the XXXX on XXXX XXXX and they have not responded to that complaint. I 'm being given the " run-around '' and I 'm tired of it. I do n't believe they have any intention of giving me my money back.
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| 05/14/2021 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
Older American |
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XX/XX/2021 I arranged for money to be sent as shown below to the XXXX by Western Union, something that I have done monthly for around 8 years. Normally the money is sent and available within minutes for the receiver. However, this morning XX/XX/2021, I received an email saying that the money would not be available for pickup until XX/XX/2021, instead of within minutes, an hour, or even a day. This is evidently a scheme used to hold onto and use money in an unauthorized way. So I checked my bank to see if they had started the process by attaching to my funds in my checking account. They had not. So I immediately called and had the transaction canceled. I warned them to not try to attach to and hold up my funds as I was aware that my bank had not yet gotten a request for the funds. I checked the bank again after I got off the phone with her and still nothing attached to at my bank. A few hours later I checked again, and although the transaction had been canceled, they had attached to the funds. Evidently, they wish to use the value of my funds for a period of time. This was not only unauthorized, I forbade them from doing this, and they still did so. To follow is the tracking number and other details of the transaction for money from my checking account at XXXX XXXX to be sent to the XXXX that was later canceled.
A night, Your money 's been sent. It will be ready for pick up on XX/XX/2021.
XXXX XXXX XXXX will need to bring a government-issued photo ID and the tracking number ( MTCN ) to pick up the XXXX XXXX you sent. Your Final Receiver can pick it up at any agent location in the expected payout location. You can also track the progress of your transfer using your MTCN.
Need help? Chat online or call us toll free XXXX at XXXX.
Download our app and get real-time status updates on your transfer.
Thanks for using Western Union.
For a mobile transaction, this is your receipt. For all other transactions this is a summary of your online receipt.
Your tracking number ( MTCN ) is : XXXX Date of transactions : XX/XX/2021 XXXX ET.
Sender : Name : XXXX XXXX Address : City : State : GA ZIP Code : Country : UNITED STATES Phone Number : Final Receiver : Name XXXX XXXX XXXX XXXX : GMA State : CV ZIP Code : XXXX Country : XXXX XXXX Number : Expected Foreign Country Payout Location : XXXX, XXXX, XXXX Payment Information : Bank name : CHECKING Account ending in : XXXX Routing number : XXXX Account Type : CHECKING Payout Information : Today 's Date : XX/XX/2021 Date available in Final Receiver 's Country : XX/XX/2021 Delivery Method : At any agent location in Final Receiver 's expected foreign country payout location.
Billing Summary : Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Promotion Discount : - XXXX USD Total : XXXX USD Transfer Summary : Transfer Amount : XXXX USD Total to Final Receiver : XXXX USD For all transfers, Final Receiver may receive less due to foreign taxes. For transfers to a bank account, Final Receiver may also receive less due to fees charged by the FinaXXXX Receiver 's bank.
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days of the date we promised you that the funds would be made available to the Final Receiver at XXXX or https : //www.westernunion.com/us/en/customer-care.html. You can also contact us for a written explanation of your rights.
Subject to applicable law, you may cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited.
For inquiries or comments, please visit https : //care.westernunion.com/us/en/ask, e-mail Western Union or write to : Western Union XXXX XXXX XXXX XXXX, XXXX, CO XXXX or call : XXXX For questions or complaints about Western Union, contact : XXXX Western Union Holdings , Inc. All rights reserved
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| 02/05/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I completed a wire transfer with Western Union on-line XXXX XXXX, 2016 at XXXX XXXX EST. I followed the format and completed the requested information. The payment method was to be taken from my checking account and the delivery method was to a BANK with a specific account and FID numbers ( CPF ). In the section of receiver, the beneficary states the executives at the BANK are informing him they never received the money ; therefore, he never received the money. Western Union 's consumer complaint department ( XXXX ) was contacted on XXXX XXXX at XXXX XXXX and I spoke with a female ( XXXX ) who stated the money was sent to a Western Union site not a BANK. She said she will identify this case problem as a non-payment claim. When I requested a case number, she told me there was no case number so if referring to it use my Western Union tracking number. She said it would take 14 - 20 days to complete this investigation. I called back ( XXXX ) on XXXX XXXX, 2016 at XXXX XXXX and spoke with a female ( XXXX ) who requested my case number on this problem. I explained I was told to refer to my tracking number. She stated I needed a case number and provided me with one. She also explained the investigation process does not take 14 - 20 days but rather ( 90 ) days. Then, she explained that it was my responsibility to report this fraud case to my local authorities and to use this case number because Western Union was unable to research the identification of the beneficiary. Furthermore, she also confirmed the money was emphatically sent to a Western Union site not a BANK. I requested a complete transaction of all the information I entered on-line when completing this wire transfer with Western Union and also a receipt of the completed delivery of money noting the BANK as the location of payment delivery. She told me the transactions would have all of that information ; however, the information was not at all complete. The delivery receipt does not even include the location. I asked her to note my complaint about the incomplete service I received from XXXX on XXXX XXXX, 2016 and I requested to speak to her supervisor, who was XXXX. He only acknowledged my complaint. Then, I called ( XXXX ) Western Union 's fraud complaint department on XXXX XXXX, 2016 at XXXX XXXX and spoke with XXXX who requested my case number. When I gave it to her, she explained that was just an internal Western Union file number so she would create a fraud file case number and proceeded to give it to me. She explained I should use this case number when working with the local police department. She stated emphatically that the money was received at the BANK not a Western Union location. When I questioned why I was told the opposite, she said they made a mistake. I requested a receipt of the completed delivery of money noting the BANK as the location of payment and she said she would send it. What I received was not what I requested and she agreed to send me. She sent me exactly the same information as the other representative. It does n't state the BANK as the location of payment delivery. I called ( XXXX ) again on XXXX XXXX, 2016 at XXXX XXXX and spoke with XXXX. She ordered another receipt of payment. I called ( XXXX ) Western Union 's fraud complaint department on XXXX XXXX, 2016 at XXXX XXXX and spoke with XXXX who requested my case number. He was able to reference my information but also emphatically stated the BANK received the money versus a Western Union location. When I told him about the receipt that I received not stating anything, he said he can see clearly that the money was delivered and accepted by the BANK and not a Western Union location. The end result here is my beneficiary does not have the money and I am not making any progress but rather going around in circles with Western Union.
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| 09/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On XX/XX/22, I sent a wire transfer from Western Union ( W.U. ) in the amount of {$1000.00} U.S. dollars from my bank account, which was to be converted to XXXX PLN. The wire transfer was going to XXXX to the account of the XXXX Government Tax Office to pay property tax. The receiving bank 's name is XXXX XXXX XXXX XXXX ( XXXX ). I received a receipt from W.U confirming my transaction request. On XX/XX/22 my lawyer in XXXX informed me she spoke with the XXXX tax office and the wire transfer had not yet been posted. The wire transfer tracking number just states that the money transfer was processed. It does not state or prove that the money was actually received by XXXX. So far, I have called Western Union on the following dates in XXXX : XXXX ( twice ), XXXX, XXXX, XXXX, XXXX, XXXX to find out where the money transfer is and to receive written confirmation from Western Union 's ( W.U. ) partner bank in XXXX ( W.U. will not give me their name ) that XXXX has acknowledged actually receiving it. This is because the money is floating somewhere and isn't where it's supposed to be. I verified that I gave the correct IBAN account #. To date, W.U. has not been able to do this and each time I have called starting on the XXXX, W.U. tells me it will take 5-10 work days to get this information. My case was transferred to the escalation department and I was given a case #. They all are reading from the same script and just keep saying the same thing, over and over, every time I call, so I've been getting absolutely nowhere and they have never, not once, reached out to me with any updates whatsoever. I told W.U. that I reached out to the XXXX XXXX XXXX and they have told me that the money has still not been posted to their account and I need to file a complaint with W.U. and ask for a refund. I also reached out to the receiving bank, XXXX, and they have told me I need to file a complaint with W.U. and that they have no knowledge of the money wire. I've asked W.U. for a refund a few times already and they told me I need to wait until they hear back from their partner bank. This past week, I had to rewire the exact same amount of money from a different institution to the XXXX XXXX XXXX because they have been waiting for it since the beginning of XXXX. I have run out of time to pay this tax, the Tax Office is going I close my file and devoid me of any property rights, if I didn't resend the money.
On XX/XX/22 when I called W.U. again, I spoke with XXXX # XXXX in the escalation dept. He assured me he was going to personally push this matter with their partner bank in XXXX to reach a resolution and to wait again until XX/XX/22 when he will have answers, one way or another, for me. He told me I should not have had too wait this long for resolution and apologized for what I had already been put through. He gave me a new case # and assured me he would call me today at XXXX, EST, but he never called me back. I taped our phone conversation and told him I was doing so and he said that was fine. My case and the missing wire transfer is still unresolved with no correspondence from Western Union whatsoever. Not only is the money lost but it seems my phone calls have all been in vain and lost, too. I am literally sick over this and the lost money and beyond frustration at this point. They just will not issue me a refund no matter what I tell them or how many times I have called. They just want to keep dragging this out until, who knows when? And, I can't seem to speak to anyone higher up other than his so-called escalation department call-center , which has proven itself not to be escalating anything except just pushing back and repeatedly saying they need another 5-10 days. CFPB, I really need your help and intervention to resolve this complaint. Thank you.
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| 02/01/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I needed to send XXXX XXXX, XXXX currency, to my sister-in-law in XXXX XXXX to pay for her XXXX kids school. On XXXX XXXX, I submitted a request to Western Union on their web site to use their WU Pay service. The WU Pay service acts like a regular bill for your online banking and you pay through your bank 's normal online bill pay. Is this case my bank is XXXX XXXX.
On XXXX XXXX, I received the transaction bill of {$500.00} at an exchange rate of XXXX USD = XXXX XXXX. Plus I would pay {$5.00} for the service. So a total of {$500.00} and my sister-in-law would receive XXXX XXXX. She needed this money by Saturday. I have used this service three or four times in the past. The first two times there were problems with the recipient 's name appearing properly but the last time there were no problems.
I submitted my payment through my online banking to pay on XXXX XXXX. On XX/XX/XXXX, my money was withdrawn. Western Union emailed me on XX/XX/XXXX claiming that the money had not been received. So I contacted my bank 's customer service and they said sometimes it takes twenty-four hours to be released. So I called Western Union again on Saturday XX/XX/XXXX, they claimed again the money was not received. I called my bank again and the customer service representative said I would need to speak directly with the Automatic Clearing House ( ACH ) department which processes these transactions but they are closed on the weekends.
On Monday XX/XX/XXXX, I called XXXX 's ACH department. They confirmed the payment had been made on XXXX XXXX and gave me the original trace id of the transaction ( XXXX ). The representative also gave me Western Union 's bank, XXXX XXXX XXXX, and their ACH department number and said I could call them and confirm it was received and placed in the correct account. I contacted XXXX XXXX XXXX and they did indeed confirm that the money was received on XX/XX/XXXX and deposited into Western Union 's account ( XXXX ) along with my account number XXXX.
Still on XX/XX/XXXX, now that I felt I had proof that they had received the money, I called Western Union again. Unfortunately, I did not get this representative 's name. She tried to claim yet again the money was n't received. I insisted it had been and gave her the original trace id for the ACH transaction. She said she would ask her supervisor to resolve the problem. I also submitted a complaint to their complaint dept at XXXXXXXXXXXX.
I called on XX/XX/XXXX to check the status. This representative tried to claim yet again that they had not received the money. When I insisted that I had proof it was received he put me on hold to check the account and he came back and said it had been confirmed that the money arrived and my receipt should be able to withdrawn today or tomorrow.
I told my sister-in-law she could withdraw the money. Because of her work schedule, she did n't have an opportunity to do this until the morning of Friday XXXX XXXX. When she tried to get the money she was told it still had n't been sent.
So still XX/XX/XXXX., I called Western Union and spoke to XXXX employee id XXXX. He tried to again say the money was n't received. I kept insisting and finally asked for his supervisor, XXXX employee id XXXX. XXXX said I needed to submit the original trace number to the bank transfer department and he gave me the following email address : XXXXXXXXXXXX. I emailed that department and also the customer advocate department again since I had n't had a response from them.
Currently it is XXXX XXXX and I received a response finally from the complaint department saying my payment of {$220.00} was received. Since the company has been almost totally unresponsive to my attempts to fix this problem I am submitting this complaint.
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| 02/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
Servicemember |
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on XX/XX/XXXX. I have been supporting a young lady in the XXXX since XX/XX/XXXX. I am putting her through XXXX and she will XXXX in XX/XX/XXXX eight years to become a XXXX.. I am a XXXX and a XXXX and this is a Philanthropic act and an obligation that I took upon myself to better an individuals life and to give mankind a XXXX. that will not only better her life, but everyone she helps to become well. I started this in XX/XX/XXXX and have been using W/U up until XX/XX/XXXX when they denied payout on a money in minutes transaction to this young ladies mother in a dire need moment. The young lady works as a XXXX at this time and contracted XXXX XXXX. She was unable to go to the W/U to pick up the funds needed for her antibiotics and XXXX. W/U took it upon themselves to act on my behalf to refuse payout to her mother because they believed that I was a victim of a fraud or scam and put my money in their holding account until I could speak to a representative. This took days. After finally talking to a rep. they still denied the payment after explaining what had been doing since XX/XX/XXXX and gave me control # 's to get my money back. I was unable to use any other wiring service and was denied, and still am, the right to use their services. I think I am on a list as no wiring services will assist in the wiring to this family now and I have to wire bank to bank. I have contacted numerous governmental offices about this with no assistance or retribution at all. they all tell me that I have become a victim of a scam. I have been at this since XX/XX/XXXX. I have spent untold thousands of dollars to put this young lady through XXXX. I have hundreds of photos and hours on XXXX conversing with this young lady and her family. Photos of her at her first 4 years of XXXX and her XXXX, working, with her classmates, work associates, etc. I tried to help a young lady in a dire situation and W/U denied me that right. Their services warn you before you sign the agreement of the possibilities of fraud and scam, and that there is a possibility that anyone sending money could become a victim and with that explanation you are given the ability to agree to the transaction or refuse it. This is their binding contract which your signature binds. I signed it and they refused the transaction. A transaction that could have cause this young lady her life. And a denial that is a defamation of her families name and character.
It has also lead to my inability to use their services, XXXX, XXXX, and any other services in an attempt to support her as they have all given me the same reason W/U gave me. Trying again to make a transaction online through W/U I was denied it directly to her. Their excuse online was they are " updating their systems ''. I have a good communications with the W/U people at their office and they can't believe after all this time W/U would deny the transactions. They are shocked. They have all met this young lady on XXXX right there at the counter. This is not a fraud or a scam. I feel the only one that has scammed this young lady and myself is the W/U ... They feel that way at the VA also ... Someone somewhere needs to care about this. When you contact them they'll tell you they have it taken care of ... Don't believe it. They want you to drop the case. they want you to believe that because they gave me my money back that everything will go away and that they are not guilty of their actions. This was their tactics with XXXX XXXX at Senator XXXX 's office, the XXXX XXXX XXXX, and the Attorney Generals office, they bought it and refused to investigate it further. I have all the documentation. If W/U believed this to be a scam, why didn't they stop it in XX/XX/XXXX?
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| 09/11/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XXXX/XXXX/XXXX, I used the Western Union online money transfer service to send {$120.00} to my mother. I used my XXXX XXXX debit card to send the amount, and the fee to send this amount was {$16.00}. So {$130.00} was charged to my account.
I received an email from XXXX at XXXX ( same day ) documenting the transaction and stating that it is currently being reviewed. At XXXX I received an email from the same sender stating that my transaction is on hold and that I may be contacted for more info before the money is sent to the receiver.
At XXXX ( same day ) I received an email from XXXX stating that my transaction is on hold under security review. The email requests verification of my identity " with a front-and-back copy of a government issued photo ID ; e.g., passport or drivers license. Please reply to this e-mail ( XXXX ) with a copy of the ID and its translation into English plus the following information : Your current address ; Your city of birth ... '' I called Western Union ( XXXX ) several times asking why this information is required, especially my city of birth, as I am not comfortable providing this information. The first operator ignored my question and simply kept repeating what was in the email. I called a second operator and asked the same questions, but did n't get a direct answer. So I asked to cancel the transaction. She transferred my call to someone in Compliance ( XXXX XXXX XXXX ).
I asked this third operator why the information above was needed - I mentioned that I am not comfortable providing it since it was never needed in the past to send money online, and that I want to cancel the transaction. Over the phone he said that I would need to fill out a form that he would send in an email in order to cancel the transaction. I got the email shortly afterwards ( at XXXX XXXX ) requesting the following : " To continue processing your request and since your ID copy can not be provided, please supply the following information about you : Full legal name : Gender : Date of Birth : Country and City of Birth : Relationship between you and receiver : Purpose of the transaction : Occupation : Residential Address : Explanation why ID copy can not be provided : If mistake is in the name What is the correct name and how did the mistake occur?
If mistake is in Destination What is the correct destination and how did the mistake occur?
Name of the person submitting the letter : '' I expected to fill out a simple form, not another email requesting more identifying information that I was not comfortable giving. I tried WU one more time over the phone ( same day ) explaining the situation -- that I wanted to cancel and was not comfortable providing so much information because it might be a scam. The ( fifth ) operator I talked to said I did not have to worry about a scam but that the reason why the information was needed was because my name is a close match to someone on some type of watch list. The operator said the only way to get the transaction out of hold was to provide the info that the email was requesting.
I called XXXX XXXX ( same day ) to see if the transaction could be cancelled and refunded, and while the XXXX operator said she would be suspicious of responding with information to the emails I described to her, she said the bank could not do anything since the transaction was valid on their end. They only deal with fraud/scam if the transaction was not initiated by myself. XXXX verified the phone number above was valid for WU, and recommended that I call WU to resolve, which I tried many times already.
My bank account is already charged. Does WU just keep my money indefinitely?
Transaction tracking number ( MTCN ) is XXXX
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| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
Servicemember |
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I have emailed western union over 10 times called them and complained to the Better Business Bureau. What I have gotten back in answers is 1st it is not their fault 2nd they have checked and the money has Been deposited 3rd nothing more to see here.
I would like to say if I took someones money and lost part of it I would first do the right thing and verify if the money reached the intended party then fix this problem with the customer then I would try to make sure it does not happen to the next person or at least open lines of communication to make sure it does not happen again.
So what I got back from western union is that they take to a 3rd party and the money was received and sent to the the Bank in the XXXX. When I asked western union for who received the money ( 3rd party Member ) and to get a receipt from them showing the transfer to the Bank in the XXXX. I was told they don't have that information.
I used western Union for years and always enjoyed their service. This is the 1st time I ever had a problem. Then when I complained to the company I was only able to get one more online transfer thru. Now I can't use the system at all. I thought it was because I was in the XXXX. I tried to use the service in the States this last XXXX to do a stateside transfer and once again it would not work. Not only have they taken my money without out seeing their service thru but now I can't even use their service anymore. When I ask about my service they say nothing is wrong with it. I have been force to use other services which have cost me even more in fees.
This is one of my first emails I sent to western Union about this case.
My name is XXXX XXXX WU Member XXXX XXXX XXXX Tracing # ( XXXX ) XXXX XXXX XXXX I sent XXXX XXXX converted to XXXX on XX/XX/2020 to my wife 's bank account in the XXXX My wife received in her account XXXX peso on XX/XX/XXXX leaving XXXX peso unaccounted for.
She contacted the bank and they instructed her to have me call western union.
My bank was debited XXXX USD on XX/XX/2020 I am currently on 14 day XXXX in XXXX and can not call at the present time due to hotel internet restriction.
you can contact only thru my email until I get out of XXXX around XX/XX/2020.
My wife 's name is XXXX XXXX she is in the XXXX and her number is XXXX I can received and do zoom calls if that helps. I am using my email of XXXX as my user ID.
This is one of the answers I received Dear XXXX, Thank you for choosing Western Union to move your money for better.
This is to inform you that, Western Union is not a banktherefore, we do not qualify for a rate as favorable as a bank may get. Western Union has to consider the risk involved in setting up Agent locations in foreign countries. Western Union sets foreign exchange rates accordingly in order to absorb some of the risk.
Also, exchange rates change on a daily basis, and the rate quoted is for the current date and time only. For fixed money transfers, rates are calculated on the date sent. For unfixed money transfers, the receiver collects the rate on the date and time the funds are picked up. Exchange rates for most countries are automated and change at XXXX XXXX or XXXX XXXX Eastern time. The rates for a few countries, however, are changed manually throughout the day by the manager on duty.
I hope I answered your concern.
Should you need further assistance as efforts are made to resolve your concern, please let us know.
Finally, please remember to bookmark our Help Center page where you can always find the most current information on Western Union products and services.
Sincerely, Western Union Customer Care ref : XXXX : ref
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| 06/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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To Whom It May Concern, RE : Tracking number XXXX XXXX XXXX XXXX- Western Union XXXX XXXX XXXX XXXX. XXXX XXXX I am submitting a complaint because Western Union is refusing to give me my money back after they were unable or unwilling to wire the money.
On Wednesday at the XXXX XXXX and XXXX location in XXXX Ca., I entered into their store and requested they wire {$1000.00}. From the beginning they were asking a bunch of discriminatory questions and made me feel real bad. They asked where I was born which I believe is wrong because it can lead to discrimination. But I answered them that I was born in XXXX XXXX CA. in XX/XX/1977. Then they asked why I spoke and understood English so well. I then answered them that I have a degree from a University and a Law school degree and that it should be enough to help me understand.
They then asked me what the money was for. I told them that it was to cover the cost of a purchase of land. My family in XXXX owns a large farm. When my grandparents passed away they gave pieces of the large farm to each of my aunts and uncles except for one piece that went to the entire family. For years there have been fights and discussions on dividing that piece of land among them. Finally my aunt, the eldest, said that she would buy that part and pay each sibling off. She made payments to all of her family through my uncle but was a little short. That is when my mom and I said that we will lend her the money and pay {$1000.00} to my uncle in XXXX. For years my XXXX has loaned us money especially to cover law school tuition. So I went to Western Union to wire the money to my uncle.
The next day my uncle went to the Western Union location in XXXX and was told that he could not pick up the money. He was told that the second last name was not listed.
I went to Western Union the following day and told them what happened. This is were they really treated me unfairly. At the counter the lady told me to write the second last name on the receipt so I did. She then logged onto to her computer and told me the transaction was no longer on her computer. I told her that was wrong. To find out that the transaction was not listed caused me emotional distress because that was {$1000.00} of my mom 's and I hard earned money. She then told me to sit down and that they were going to call her headquarters. I told them to give me my money back and that there is no reason for it not to be listed. After about 20 minutes they gave me a sticky note telling me that I had to write a letter to their headquarters to get my money back because it was not that his second last name was not listed but because he has received to much money. They also said that my uncle has to give them his ID and signature at the location in XXXX, but that is unfair because they already have that information from previous transactions. They are also asking that I submit my ID and signature but they already have that.
At that point I felt sick because I sensed they were being really unfair. At first they told me to write his second last name, then they told me the transaction was not on their system, and finally they said that it was because my uncle has received to much money. Western Union was very unprofessional not being able to give me a clear answer as to why the transaction never went through.
At this point I am fed up with their discriminatory questions and unprofessional ways and want my money back. On the receipt it states that in California if the transaction does not go through I am entitled to my refund within 10 days, or else I get a refund plus a {$1000.00} penalty and attorney fees.
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| 08/25/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XXXX XXXX, 2016, I sent via Western Union an amount of {$600.00} XXXX to my stepson, XXXX XXXX XXXX in XXXX XXXX, XXXX, at approximately XXXX. The corresponding Western Union receipt number is XXXX XXXX. I have the original transmission receipt, along with copies, in my possession. At approximately XXXX XXXX I received at text alert that the funds had been picked up by XXXX. At XXXX via telephone conversation with XXXX, I learned that the XXXX do XXXX was unable to complete the Western Union interface, and was instructed to return the next day. He was also informed that the bank did show the funds arrived in the bank, but again were not available. At no time did XXXX sign or acknowledge in any way an receipt of funds. There is no existing receipt of funds that would justify the transmission of the " funds picked up '' message. I immediately called Western Union, and was informed that they would " look into it '' The following day, XXXX XXXX, XXXX returned to XXXX do XXXX, and was again informed that the bank could not complete the Western Union XXXX, but that the funds still showed to be in the bank, and to return again the following day. I again called Western Union, and was informed that they were " investigating '', and was given a case number for the event of # XXXX. I was advised at that time that any investigation would be concluded to a resolution within 20 days.
On the third day, XXXX again returned to the XXXX do XXXX but was informed that the funds no longer appeared to be on hand at the bank, implying that either the Bank had returned the money, or that Western Union had successfully retrieved the funds. During the subsequent I spent numerous phone calls in an attempt to get information and refund my money. All calls were met with delaying tactics and the same " 20 day '' claim due to investigation.
On XXXX XXXX, 2016, at XXXX XXXX, I called Western Union, and referring to the 20 day suspense, I inquired as to why I had heard nothing. I was in contact with agent XXXX ( ID XXXX ), who wholeheartedly promised me that if I would call back in 48 hours, the matter would be resolved and I would receive a refund.
On XXXX XXXX, 2016, at XXXX XXXX I called again and spoke with XXXX ( ID # XXXX ), concerning the commitment made by XXXX. He informed me that it was still an ongoing investigation. Only after I told him that I would be pursuing other legal means to collect the funds, he wholeheartedly promised me that if I would call back in XXXX hours, the matter would be resolved and I would receive a voucher number to collect the funds in question.
I called back yet again on XXXX XXXX 2016 ( XXXX hours later ) at approximately XXXX XXXX, and spoke with a supervisor who would divulge neither her name nor ID number. She informed me that neither employee had the right to make such claims, and the investigation would now take up to or past 90 days. Meanwhile, I have received, and have the original letter, from the XXXX XXXX XXXX ( XXXX XXXX XXXX, stating clearly that the transmitted funds were returned within the first days after the the transaction, to Western Union.
It is obvious that Western Union is guilty of, at a minimum, Fraud under any definition available pursuant to fraudulent crimes. Moreover, they are more likely guilty of felony theft, in that they have denied myself and my family access to the correctly submitted funds I attempted to transfer. This has caused undue hardship not only on my family, who were expecting pay family accounts with the funds, but also on myself and my wife, who have traveled to XXXX in attempts to rectify the situation.
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| 12/18/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
Servicemember |
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I have a complaint against Western Union. I had made several transactions to XXXX before someone from Western decided to let me know that that area had been deemed a known area for scams. On XXXX XXXX I had made several transactions to XXXX XXXX XXXX for the purchase of a puppy I thought I had bought from a XXXX XXXX XXXX from Virginia. The transactions I had made this day totaled {$1400.00}. It was n't until Monday XXXX XXXX when I went to make another transaction that a Western Union employee stopped the transaction and took some information from me and told me that this was a flagged area for scams. At that time I was reimbursed my money in the sum of {$2200.00}. I was the stupid one after that and the individual convinced myself and my mother that the puppy was coming and that they needed the money. So we decided to send the last {$2200.00} anyway.
I did file a police report because I would like to at least recoup the money I sent prior to being warned about the scam area.
I want to share this with the world because this is a scam that pertains to the selling and shipping of puppies. Looking on the internet under what I thought were legitimate sites ( XXXX. ) I thought I was purchasing a XXXX puppy from a man in VA, by the name of XXXX XXXX ( XXXX ) for {$450.00}. He sent me paperwork for change in ownership and everything. He said that he was going to ship the dog and that I should receive him in a day or so and that the shipping company would be contacting me. I did n't think about it at the time but he insisted that I send the money through XXXX. The money went to VA so I thought everything was good.
Well the shipping company ( under the logo of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) and XXXX ) contacted me the next day to tell me that they needed {$1200.00} to provide a crate for the puppy and insurance, which would all be refunded once the puppy arrived. I in turned called the seller back and asked him if this was legit and he assured me it was, me not thinking he was in on the entire scam, I sent the money using my Debit card through XXXX and sent it Western Union. I did find it odd at the time that I was sending it to XXXX, but I figured since it was an international company that may be normal.
Well the next day the shipping company kept calling and for some reason the puppy could never get on the flight coming to FL. Then Sunday they called stating that they needed another {$2200.00} for the USDA certificate and license so that the puppy could come to the state of FL and that the puppy had to go through customs. I kept telling him the puppy only came from VA why was he going through customs. He being of XXXX nationality kept saying it was part of their process. I reluctantly paid the {$2200.00} because the dog was for my mom who really wanted a XXXX and I really wanted her to have XXXX. She has XXXX XXXX and she 's on XXXX so she does n't get to leave the house very often and she wanted a companion and I thought this would make her happy and I wanted to give it to her for XXXX. It was this day reality slapped me hard in the face. Western Union had flagged XXXX and they told me that this was a scam. I was so convinced that these individuals were being honest with me that I did not listen even after Western Union gave me the {$2200.00} back. I still sent it, {$1100.00}, {$1100.00}, because I just did n't want to see the truth. But like I said reality slapped me hard in the face.
All I want is the {$1400.00} back from Western Union because if they knew it was a area known for scams, they should not allow anyone to transfer to that area.
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| 10/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
Servicemember |
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On XX/XX/2018, I stopped by XXXX in my neighborhood XXXX XXXX, MD ( approximately between XXXX - XXXX XXXX ) which has a Western Union ( WU ) money transfer counter in the grocery store. On that day and time-period I provided the XXXX employee with information regarding my checking account with XXXX. I provide the funding that I needed to be transferred {$150.00} and {$10.00} ( all cash ) extra to expidite the transfer ( {$160.00} ). Received a tracking # XXXX.
On XX/XX/2018, I read something regarding the transfer in regard to type of accounts that money can be used to transferred to ( Credit Card and Insurance ). I realize the mistake of me giving my checking account #, so I immediately called Western Union to provide the correct information, since the money would be actually for my insurance policy at XXXX. The information was provided to a WU customer service employee, who mentioned that the change would take 24 -48 hours. On XXXX XXXX I checked both XXXX accounts checking and insurance, nothing from WU had processed. Called WU that same day spoke with a customer service rep., who informed me that it may take another day or two. On XXXX XXXX, I called XXXX, customer service to inquire regarding any transaction that have been processed from WU. Nothing in their financial system tracking system regarding the {$150.00} from WU. I immediately called WU to let reps from the customer service know what I had found out from XXXX, and to provided me with a refund. I explained the what happened previously throughout this process and requested that I receive a refund. The WU rep recorded my information in their log and mention that it would take 24-48 to process the refund request to XXXX.
I do not want to continue with more of the same information that would be repetitive. Just to state to date I have spoken with a representative and several supervisors from WU once or twice each week since XXXX XXXX As well as left on hold several times ( 20 - 35 minutes ) when asked to speak to a supervisor. No one return to the phone or I have never received a return phone call. It also seems when speaking to WU reps, that everyone reads from the same customer service response sheet regarding answering my questions regarding my refund. During each call it has been mentioned by WU rep 's and supv. that my request was escalated to WU account section and that email has been sent to XXXX regarding refund. I did eventually during the last week in XXXX get the date and time that the transaction processed on XXXX XXXX at XXXX with WU tracking ID # XXXX. I have provided two supervisors with XXXX ACH fax # XXXX that WU could send Letter of Indemnity.
Please also to date I have also spoken with an XXXX customer service rep 's, wire transfer rep 's and a Supervisor regarding this situation each week regarding their response to the WU email. I did provide the XXXX rep 's with information regarding the WU transfer such as the date and time the tracking # s. To date they can not find any information regarding the transfer of the {$150.00}. A supervisor and customer service representative have provided me with their ACH fax # XXXX, that WU could send a Letter of Indemnity or information needed to track funds. Base on my conversation with the Supervisor that I spoke with no one can assist me with this situation until they receive information from Western Union ( WU ).
To date that's all I can get from both financial organizations. To me it seems that both companies have broken processes or systems that do not connect.
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| 11/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
Servicemember |
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On XX/XX/XXXX, I deposited XXXX money orders ( See attached ) via ATM XXXX issued from XXXX via their money services issuer- Western Union and the XXXX XXXX XXXX . All money orders issued by the XXXX XXXX XXXXXXXX XXXX were successfully deposited. However, XXXX money orders issued via Western Union were rejected and returned ( See Attached ) on XX/XX/XXXX. Per the letters for the XXXX money orders that were returned, the letter states to endorse the money order with NOT USED FOR PURPOSES INTENDED.
On XX/XX/XXXX, I deposited the same money orders with the teller at XXXX XXXX XXXX XXXX in XXXX XXXX, VA. I endorsed the Money Orders- NOT USED FOR PURPOSES INTENDED as instructed with the attached letters present, where the money orders were then placed on an additional XXXX hold. However, On XX/XX/XXXX, I received a second letter rejecting the Money Order-XXXX and REFER TO MAKER. I have attached the letters, the Money Orders deposit, and the bottom of the money order that was paid and where to whom it was initially issued. Therefore, please inform me if I did everything instructed ; why were the money orders still rejected?
I recently had the same issue with Western Union with a money order for {$30.00} deposited at XXXX XXXX. I filed a complaint on XX/XX/XXXX against XXXX XXXX with the XXXX Case # XXXX and filed a Complaint with XXXX Case # XXXX XXXX Western Union as the money order was rejected as that Money Order was not lost or stolen either. Western Union responded to the CFPB on XX/XX/XXXX : Western Union reference number:XXXX Dear XXXX XXXX, We are writing in response to your complaint through the Consumer Financial Protection Bureau ( CFPB ) portal. In your complaint, you indicate that you deposited a depreciated money order, and it was returned to you by the bank, and you incurred a bank fee as a result. This Money Order was purchased on XX/XX/XXXX ; the remaining amount is {$1.00}. The money order network is set up to sell money orders intended to be deposited at a bank once they are issued. Please be advised that if a Money Order is not presented for payment within one year from the purchase date, a service charge is applied as per the Money Order purchase agreement. The money Order Service Charge statement is available on every Money Order sold, and purchasers can always refer to it for the exact information about the charge. Please note that Money Order Service Charge/depreciation is automatic and irreversible. We sincerely apologize for the inconvenience you experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry. If you have any questions or concerns, please contact our Corporate Headquarters at XXXX, and provide the Western Union Reference # XXXX to be connected to me directly. You may also email us at XXXX. Sincerely, XXXX, XXXX XXXX # XXXX Executive Resolutions Team Per the UDAAP regulation enhanced from the Federal Trade Commission ( FTC ) Sec
tion 5 as part of Dodd-Frank to include a new standard for abusive. UDAAP has been the primary enforcement action used by the Consumer Financial Protection Bureau ( CFPB ). Western Union Continues with its fraudulent and unethical business practices with t2 cases to include class actions lawsuit of the same. Therefore, I will contact the Office of Enforcement to open an investigation into this matter.
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| 07/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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On XXXX A wire transfer was executed for {$350.00} USD, to a recipient in XXXX The service used was Western Union.
On XXXX The recipient went to collect the $ $ only to be told she was " blocked '', not to worry because " many people are being blocked ''. They told her to have the name on the wire transfer changed, that it would be an easy task, then the $ $ would be released to them.
On XXXX I called to inquire with Western Union, chose XXXX to ensure communication was good. A woman named XXXX spoke with me, asked me to verify all info, I did. Then abruptly and rudely hung-up on me.
On XXXX I called back immediately and got another woman on the phone, also named XXXX, but she was nice. She assured me the $ $ was readily available to be redeemed any time, that the recipient didn't show to be blocked. However, she did mention that in the last ten minutes there had been two attempts to collect the funds. The recipient didn't make these attempts since she was at work, simultaneously on stand-by [ virtually ] while I checked.
I was told again, like the first time, that I would then have to go in person to request the name change at a local franchise location.
On XXXX I went to a Western Union franchise and asked for the name change, they asked for ID which I've not readily available at this time. As it is highly relevant, millions of people don't have an ID at all. The name change was denied. Was told to call XXXX again. I called, the CSR told me without ID he can't make a change unless they can call me back on the phone I'm using, not the one listed [ not in service ]. I declined, this is my only and last protection against possible blackmail since my brother had been kidnapped in the past by cartels or the like.
On XXXX I called back and got someone named XXXX or XXXX, he said if he could speak with the Western Union counter clerk and verify them too, he would make the name change. The clerk gave him all the pertaining info over the phone, when this was complete she heard a strange " there's been an emergency '' more or less kind of pre-recorded message and was hung-up on.
On XXXX The clerk and I kept calling to no avail, the robot CSR even says he can help you make the name change, when you go through the prompts to do that, it tells you to go and call XXXX.
On XXXX I chose the English language each time, on the XXXX XXXX, there were dogs barking in the background when I spoke with XXXX XXXX.
I want Western Union to send me a refund Immediately not in two or three weeks or release the money at once, to the recipient. XXXX told me he could also give me a Customer Service number in XXXX for the recipient to call, and he didn't disclose it to the Franchise clerk or myself.
On XXXX The CSR on the phone told me that there had been an attempt to collect from another town, initially she said from another State.
Western Union 's Refund Policy is fraudulent and exploitative of those without legal status in the U.S.A. they're vulnerable to major losses based on these policies which I find unjust, unfair, and should be deemed illegal.
I only know it as Western Union and it's a disparaged service. It appears the easiest process to send or pre-pay for example with a Money Order.
Another time I purchased a {$140.00} USD money to pay for postal services, it wasn't redeemed before a particular date and they wanted a {$15.00} dollar fee to refund the money.
That created a hassle for me and for the Postal Service.
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| 04/09/2015 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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I transferred money on XXXX/XXXX/15 by Western Union 's " Money in Minutes '' method, which was not made available to the receiver for almost XXXX weeks. I only got a message from Western Union XXXX WU XXXX today XXXX XXXX/XXXX/15 XXXX that the funds are ready for pickup after several complaints to them ( but it is too late as the matter has been overtaken by events ).
I have been using WU for over 15 years and have a Gold card ( # XXXX ). I sent {$300.00} on XXXX/XXXX/15 to a high school friend XXXX XXXX, XXXX for an urgent medical matter ; the transfer was done via telephone with my debit card, which I have used many times in the past. I provided my information, set up a test question and my information was verified. At the end of the call, I was given the Money Control Transfer Number ( MTCN ) XXXX and informed that the funds were immediately available for pick up.
Surprisingly, my friend contacted me on XXXX/XXXX/15, informing me that he was not given the funds at a participating WU bank at the pick up location. I spent about XXXX minutes on the phone on XXXX/XXXX/15 trying to understand why the service I paid for was not rendered and got no sensible answers or any resolution. I spoke with a few reps at WU including, XXXX ( rep id XXXX ), XXXX ( a supervisor ) and XXXX ( in the XXXX Support department ), but my efforts proved futile and circular.
Amidst the rudeness, impatience and XXXX customer service, what I could decipher from the incoherent explanations from the WU staff was that for some reason further verification was needed and that my phone number was inconsistent/incorrect/unverifiable. This is troubling on many levels : XXXX, verification was already done on XXXX/XXXX/15 when I was provided the MTCN ; XXXX, if it was n't, why was it not done and why wait 5 days until I call to report non performance on their part before they bring that up ; XXXX, I provided my phone number on XXXX/XXXX/15 and they already have it on their system as it is my main number and what I used to make the call on the said date ; XXXX, WU has already debited my account and are in possession of the funds, while refusing to honor the agreement by remitting it to the receiver ; lastly, there was no urgency exhibited by WU 's staff to right a wrong/error as chronicled here. As I was on the phone to WU, the line was " conveniently '' cutoff a XXXX of times and I was passed from XXXX rep to another until I was jaded and moved on to do other important things like my job.
Even after I reported this matter to WU 's corporate office on XXXX/XXXX/15, there still was no urgency to perform the service that I paid for and for which they were already delinquent. I had to gather another {$300.00} to send through a different money transmitter, while WU dilly-dallied. In the mean time because WU held on to my money illicitly, I incurred bank charges for bounced checks and the supposed receiver incurred late fees ( and immense troubles ) on his end because he was unable to pay the medical bills in a timely manner due to WU 's non performance. At the time of writing, WU is still to return my money ; they claim that they delayed my transaction for compliance reasons. If this is not an egregious breach of trust and contract, I do n't know what is.
The purpose of sending the funds via WU has been defeated and instead they have given me more pain than gain in the transaction. Please assist in helping me obtain some accountability.
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| 01/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Confusing or missing disclosures
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Web |
Servicemember |
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Western Union 's Money Transfer Policies are discriminatory in nature and in direct violation of the following Banking regulations : Dodd - Frank Act Remittance Rule - Safe harbor rule < 100 transactions annually Banking Secrecy Act AML Act Banking Discrimination Laws By circumventing these rules & regulations, Western Union has set up an ad hoc anti-money / remittance act of their own & has blatantly disregarded the laws of the land, the rules established by the treasury department & laws enacted by the US Congress On XX/XX/XXXX XXXX XXXX I sent money to XXXX by western Union. Western Union XXXX XXXX XXXX XXXX The amount was XXXX dollars. The money was not made available to the receiver & no explanation or notifications were sent to me by Western Union.
On XXXX XXXX XXXX I contacted Western Union & asked for an explanation as to why the money was not released to the receiver. I spoke with XXXX ( western Union ID # XXXX ) XXXX explained to me that I had to go through western union 's verification procedures because of " suspicious activities '' i my transfers by western union.
He read through a series of questions. I have listed some of the questions along with my responses below : XXXX. Can I give them names of my XXXX most recent receivers?
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. What is my relationship to these individuals?
XXXX XXXX XXXX XXXX who is renovating my home in XXXX b. XXXX XXXX XXXX spouse XXXX. Why did you send XXXX transaction to XXXX XXXX in XXXX day?
- XXXX in XXXX prohibit her from receiving more than 5000 monthly & more than XXXX in a day XXXX. Why have you been sending so much money to XXXX?
a. I own a home in XXXX & am in the process of renovation & have to pay for materials & labor XXXX Who did you send money to in XXXX XXXX XXXX XXXX
a. Whoever the XXXX I want to send my money to ; its none of your XXXX business b. These are friends & family members who are in need of money to feed their families XXXX Western Union is not the morality police & I can send money to whomever I wish to, as long as it is not in violation of the law XXXX. How did you get your money?
a. I earned it, I am a highly paid consultant who works with the largest medical device companies in the world & I have earned between XXXX a year At this point I was told by western union that if I want to continue to use Western unions services, that I would have to provide bank statements for the last XXXX months, as well as tax records As I explained to western union , I am not in violation of any of the banking laws, I give my drivers license with each transaction & I have receipts & pictures proving that I am sending money for the renovation of my home in XXXX.
There is no violation of any money laundering laws, there have not been any transactions which would be illegal in any sense. Western Union is trying to make an example of me & show the government that they are enforcing anti money laundering laws & that they are compliant to banking & transfer rules. In fact, Western Union is introducing an unfair & unjust burden upon law abiding citizens & discriminating against XXXX in general. This is not the first time that western union has subjected me to their loose interpretations of the laws. They are arbitrarily picking & choosing which laws to enforce the laws, so that they can send a report to the government & demonstrate their compliance
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| 03/16/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I went into my mortgage account to see when my next payment was due. I've been using XXXX for years, and decided to get rid of them because they have made payment on the wrong day several times.
What I saw really startled me. I've been giving them money every two weeks, but they have only been making one payment each month! This is NOT what they were supposed to do! There is no reason for me to use a service called " equity accelerator program '' if they are doing nothing to accelerate my equity!
Completely fraudulent! Please help!
____________Long Version I know this is long, but it is shocking. Please share this story, it is important that people know what corporate America can get away with.
In XXXX I refinanced my home loans with XXXX XXXX. At their urging, I enrolled in the accelerated equity program to pay my loan down more quickly. The equity accelerator program was so entrenched with XXXX that I believed they were a part of the company.
In XXXX I called XXXX to see if I could move to a payment of every week instead of every two weeks. They then told me that the accelerator program was with a separate company which they were no longer using. I got the phone number, made my arrangements over the phone, and went on with life.
Last week XXXX had a computer problem, delaying all payments by about 4 days. Of course they did not tell me. I had, on my own, made an additional interest payment to both loans. A week later, my payment went through, but ( as has happened before ) I thought it was a payment from the loan accelerator company, XXXX, and that they screwed up and made it a week early. I called an canceled, since I already had one bad experience with them under my belt. of course, this was the XXXX error, but the point is that it prompted me to cancel.
Today, I see about half a month 's mortgage come into my account from XXXX. It made no sense. They made a payment a week ago, so they should not have money. Their job is to take my money and pay XXXX. I had been told that the individual consumer can not do this for some weird law that prohibits making " half '' payments to a mortgage, because they will be presumed to be partial payments with no other money coming, rather than part of 2 payments to make up the mortgage you are paying. I always wondered why you couldn't prepay a month and take it from there, but both companies told me I could not. But a payment accelerator company could.
Well I did some digging, and saw that instead of paying my mortgage twice each month they were saving my payments to make a SINGLE PAYMENT EACH MONTH. That's right, they were charging a fee, taking my money every two weeks, but NOT ACCELERATING MY MORTGAGE!
I found an article from XXXX stating that the Consumer Protection Agency sued them and fined them in XXXX for this very thing. They only had to reimburse customers for the fees ( which I never received ), but were let off from paying the equity which they did not pay down. They also paid a fine.
I've called both my lender, XXXX, and them, XXXX, dozens of times since then and nobody said a thing. Nobody sent a dime. I had zero idea that this happened. And today I found out that they never stopped doing it.
I am now way behind where I would have been had my mortgage been paid in the manner it was supposed to be paid. If corporations are people, this one should be in prison.
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| 09/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On Thursday XX/XX/2018 I initiated a Western Union Quick Collect money transfer to make my mortgage payment to XXXX ( XXXX XXXX XXXX ). Somehow through my own fault, I selected the wrong receiver and the funds were directed to XXXX ( XXXX XXXX XXXX ) instead of XXXX. Within a minute of confirming the transaction and realizing that the funds went to the wrong party I contacted Western Union by telephone at XXXX to have the issue corrected. I was given a Case # of XXXX and told the issue should be resolved in 24-48 hours. I called back in 48 hours and was advised that they were waiting for a response from XXXX to get their permission to release the money back to me or to forward the payment on to my mortgage company XXXX. I have called every 48 hours since this time, spoken with 3 supervisors and multiple customer service agents and still have not gotten the situation resolved. I also reached out to XXXX on my own and was advised to fax them my personal info, including my name, date of birth, SSN and property address so they could research the situation and determine whether or not I had an account with them. Against my better judgment I did do this and received no response from them ( I am unsure of the date this was done, I shredded the info once it was sent ). On XX/XX/XXXX I reached out again to XXXX where I spoke with XXXX, ID # XXXX who tried to locate my account ( which I advised I did not have one and after several search options he advised that he couldnt locate an account for me ). I explained the situation for the 3rd time now and then we decided a conference call with Western Union would be the best resolution option. I spent 1.5 hours on a conference call with both XXXX and Western Union where it was determined that the emails Western Union was sending to XXXX were going unanswered due to the 1st person no longer being in the department where these transaction were handled and the 2nd person was out of the office. XXXX provided Western Union with a managers email for the 2nd person and to date I have not received a response from Western Union or from XXXX and I still have not received my money back or has it been forwarded to my mortgage company.. I am attaching a copy of the Western Union receipt when funds were originally sent, the proof of withdrawal from the account that was used to make the payment and the case number is listed above and it was also noted by XXXX at XXXX that it is illegal for them to hold onto money that does not belong to them, and Western Union is still insisting that XXXX is holding the funds. As a result of this issue, I almost lost my home as this payment was an agreed payment plan with my lender to keep me from losing my home and they needed the funds in hand no later than XX/XX/18. I ended up having to get a payroll advance from my employer to pay the whole amount ( {$3000.00} ) I was past due in order to keep my home and I STILL do not have a resolution to this issue. On XX/XX/XXXX I reached out to an Attorney who also sent a letter on my behalf to both parties that went unanswered. I again contacted Western Union on XX/XX/18 and they have insisted that XXXX is still holding onto the funds and there is nothing they can do to refund me the money until they have gotten the funds back from XXXX.
** Please note, this complaint is against both Western Union and XXXX XXXX XXXX.
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| 06/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I'm really disappointed and frustrated with the way Western Union has handled my Money Transfer. On XX/XX/XXXX I went to pick up the money sent by my mother from XXXX for purchasing a dress for my sister 's engagement at western union agent location at Giant food ( XXXX XXXX XXXX, XXXX VA XXXX ) around XXXX EST. The agent at the location requested for the transfer number which I provided ( XXXX ) and 2 sets of picture id which I provided, my driver 's license and employment card. She said she don't have {$1400.00} cash available so she needs ( agent name XXXX ) to make a money order instead, for which I agreed. She completed the whole transaction in the system and as she was writing my name down I noticed a spelling mistake, my last name was spelled as XXXX instead of XXXX so I told her to make the correction. It was at this moment when she found out that the sending agent has mispelled my last name so she called western union customer support. They told her not to pay out and gave her a case reference number which is # XXXX. The agent told me she can't pay the money and I need to provide this case number to the sender and tell them to make the correction but she never voided the transaction though I asked her what will happen with the transaction you just made, she said I can void it.I provided the case reference number to the sender and the agent location there claimed that it shows in the system that the money has already been picked, there's no way they can help with anything. I called western union customer support center on XX/XX/XXXX at XXXX, than again at XXXX, again at XXXX, than again at XXXX, the agents kept saying they don't have a solution and I should wait till 24 hour is completed from the time of inquiry made. I again called on XX/XX/XXXX at XXXX, I was told there's 40 minutes left on the clock and someone will get in touch with me shortly which never happened. I again Called at XXXX and was told they don't have a solution yet. Than I called again at XXXX but was told they don't have a solution yet. I called on XX/XX/XXXX at XXXX, at XXXX this time I requested to speak to a manager, the manager answered I explained the whole situation, he said he will issue me another transfer number because it was the agent at the pick up location who made mistake and asked for my number where he can reach me back. Now on XX/XX/XXXX at XXXX I called again to check on the status and the agent this time is telling me there are no notes or information available on this issue and she's escalating it back. I also received an email from customer care that I should have the sender call them. I replied to them that the sender live 's in XXXX and there's no customer support available there and the agent location has refused to help her and has said they can't do anything till it's resolved from the receiver 's end so where should she call, haven't heard anything back yet. I also visited the agent location at XXXX on XX/XX/XXXX and as soon as she saw me she said they can't do anything from there end. Clearly each and everyone of the agents has said they can't do anything, are they expecting me to forget about my money. It can't take 3 days and counting for an agency to process a request when they promise to deliver money instantly. Very disappointed, will never do business with western union again.
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| 04/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Here is a cop y of one of t he emails that I have sent to Western Union. They h ave help {$2000.00} dollars of mine that I attempted to send to help out an orphanage in XXXX since XXXX XXXX , XXXX . I 'm also including information regarding the complaint that I filed wit h Western Union 's Corporate Office I have been in contact by phone numerous times and gotten everything from the problem is fixed to I have to email them a copy of my idea to being on hold for an hour in which I got through to their corporate complaint office but was hung up on because they ran out of time.
Thank you for contacting Western Union.
We will research your request and contact you as soon as possible using the contact information that you have provided to us.
For your records, your Case number is : XXXX This is an automated e-mail response. Please do not respond to this e-mail as it is not monitored. Y ou may call u s directly at XXXX and provide the above c ase number if you have any questions.
Thank you, Western Union Customer Care www.westernu
nion.com This is to inform you that I will be getting a hold of the local media in the Philadelphia area due to an unresolved problem that I am having with Western Union. Maybe you will respond to them since I have received nothing but the run around fro m your supposed customer serving associates. I attempted to send {$2000.00} to a friend in XXXX back on XXXX XXXX XXXX . It was flagged for a possible money laundering violation which was bogus. I have requested that the money be refunded numerous times. I even went to a local western union vendor ( the only one that could make the refund in my area with that large of a sum ) funny how you have no problem taking it. There was a difficulty because I used my nickname to send the money since I am known by my nickname. The person at th e local office at XXXX XXXX XXXX in XXXX DE called your company, wasted a lot of time on the phone and had the matter straightened out that was in XXXX . Of course it was n't. I have cal led Western Union numerous times and been either told that the matter was corrected or I had to contact someone and give a proof of my name which is my nickname which of course has no documentation. My next steps are to contact the local media who have correspondents who specialize in dealing like companies like yours and to file official complaints with the appropriate State of Federal agencies as well as my Congresswoman and Senators.
I even called your CEOs official complaint line and of course heard nothing in return.
Here 's a little bit of documentation Thought maybe this might inspire your company to do the right thing and resolve this. If you do n't care about anything else, maybe y ou care about this I can assure you that after this issue is resolved I have no intention of using the services of Western Union a gain Sincerely XXXX XXXX XXXX XXXX I also recieved a communication from them with a line of manure stating that they properly complied with their terms and conditions about Mondy Laundering OFAC fraud prevention compliance programs and other garbage. Bottom line they still have my money and have refused to give back. Their " incident number '' on this communication is XXXX Tracking Number XXXX
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| 01/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/2022 I initiated transfer for {$12.00} with Western Union which went successfully. Right after that I initiated another transaction for {$10000.00} and at the end I was asked to submit front and back photos of my drivers license as a proof of identity. Immediately after submitting ID copy and transfer request, I received an email saying following.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - " We wanted to let you know that we are reviewing your recent money transfer. This review typically takes about 30 minutes.
There is nothing you need to do at this time. However, we may need to contact you on the information you provided in your profile.
When we are finished with our review, we will notify you at *****. XXXX ( My personal email ). '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - It had been more than 30 mins ad I did not receive any email from Western Union, so I went ahead and call the customer service. Upon calling them, a customer representative told me that the transaction was " Settled '' on their side so money will be transferred within 0-4 days or 0-7 ( I don't remember which one but that is expected as usual ). After that I did wait for long enough for money to be debited from my account but nothing happened. So I logged back on the Western Union website and I still saw the same message about my transfer is being reviewed and usually takes about 30 mins, but I also saw an option to " Cancel transfer ''. So I went ahead and cancelled the transfer and my transfer status was in " Refunded '' status. Still no amount was deducted from my bank account. At this point I was relieved that the confusion about my transaction has been resolved but around the evening I saw debit of {$10000.00} from my account which was completely unexpected after all the confusing and misleading information. After that I called 2-3 times and ended up calling same customer representative manager who falsely promised that she will send email confirmation on the status of my transfer but never received a single email leaving me in limbo situation causing a lot more anxiety and sleepless night. On XX/XX/2022 morning I decided to give it one more try and called customer service again to see if I can get any update. After calling, I got in touch with a representative who told me that my transfer is in refunded status and upon asking she also sent me an email for the confirmation but she also mentioned that the refund will take 0-7 business days and expected refund date is XX/XX/2022. Now I have my fund stuck for 8 days due to all the confusion on Western Union side for no reason. During the time of COVID purpose of the transfer was to get ready with the financial need for emergency case but my money is unfortunately hold by Western Union.
I want to file a complain against Western Union for being very irresponsible about the communications and providing misleading and falsely information about my transfer and holding money for over a week even though it was their internal issue and not mine.
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| 11/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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I have been working with XXXX XXXX representative XXXX XXXX and with Western Union since XX/XX/XXXX to resolve issue regarding my rent money order in the amount of {$810.00} that was stolen, forged and cashed. On XX/XX/XXXX I received a letter from XXXX XXXX Customer Advocate, XXXX XXXX, stating that my issue was assigned to XXXX XXXX and that she would work with me and Western Union to get this issue resolved. I have attached that letter. On XX/XX/XXXX I received a letter from Western Union dated XX/XX/XXXX stating that my money order # XXXX for {$810.00} was denied by cashing bank, XXXX XXXX. With an apology that they must comply with banking regulations. The letter they enclosed from XXXX XXXX was dated XX/XX/XXXX stated my claim for reimbursement was being denied because of time limits. My original request for investigation and attempt at recoupment was on XX/XX/XXXX, when it was discovered that the Apt manager 's office was robbed where I live. I sent in my claim for forged and stolen money order XX/XX/XXXX. This information red flags me because I submitted all necessary paperwork, including police report # and officer assigned case well before any time limit requirements. What I have since found out with my XX/XX/XXXX conversation with XXXX XXXX, XXXX XXXX had not heard of my complaint and had no records from Western Union regarding my issue. Ms XXXX and I spoke XX/XX/XXXX and she advised me she had called Western Union but was getting transferred around and not getting the information she needed and asked if I would call and try to get the information.I called Western Union and spoke with XXXX on XX/XX/XXXX. XXXX advised me that she couldn't give me the information I was asking for only XXXX XXXX could get that info. I gave XXXX the XXXX Rep 's name, XXXX XXXX and ph # XXXX and asked her to please make sure to send all claim information directly to her because she was handling my case. I called XXXX XXXX back and let her know Western Union would not give me the information she needed and that I gave her info to them. I spoke with customer service at CFPB about new information and was advised to make new complaint and I did so XX/XX/XXXX. I spoke again with XXXX XXXX in XX/XX/XXXX. She called because she had not received any claim information. She also advised me she had called the contact at Western Union, after being transferred around several times, XXXX XXXX at XXXX ext XXXX, three times and was forced to leave voice messages. She also advised me she emailed XXXX XXXX as well. I received on XX/XX/XXXX a response from Western Union on my complaint stating they consider my issue resolved because the cashing bank, XXXX XXXX, denied my claim and they cited letter dated XX/XX/XXXX. I received email today, XX/XX/XXXX that refund check # XXXX was issued on XX/XX/XXXX for {$810.00} and was sent to Western Union, attention of XXXX XXXX, for me. As of today, I have not received this refund check furthermore I would never had known it existed if I had not emailed a plea to Western Union to work with XXXX XXXX on XX/XX/XXXX with a Cc to Ms XXXX. I am tired and emotionally spent. I just want my refund from XXXX XXXX and Western Union needs to locate it with their employee XXXX XXXX and send it to me so I can give it to my Apt Manager.
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| 01/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I was contacted by someone on the dating site XXXX, with whom I established communication on a regular basis. The profile of the person I was chatting with resulted to be a fake profile, with the sole purpose of scamming money from site users. I was initially asked for money to help a sick relative, then I was asked to subsidize a trip to meet me. Since I was emotionally involved I did not immediately realize what was taking place. First, the money that was requested of me was in smaller amounts, then the amounts increased. The company that the scammers asked me to use for the transfers was Western Union, and XXXX XXXX on one occasion. When I went to make the transfers, Western Union never questioned who I was sending these transfers to, even though they were being sent to XXXX, and they had just settled with the Federal Trade Commission and The Department of Justice a class action suit for ignoring the fact that many of their clients were being scammed using their services, precisely sending money to XXXX. I, personally, was not aware that XXXX is one of the countries well-known for fraudulent money transfer scams. Only on one occasion I was asked who I was sending the money to and a second employee indicated that I should just say a friend I knew. Western Union was sued and lost a case in which not only did they have to compensate all the clients included in the class action, but they were supposed to put in place measures which would prevent frauds like mine from continuing to occur. I contacted Western Union 's Customer Service and spoke with XXXX on XX/XX/XXXX at XXXX XXXX, to whom I gave all my MTCN 's ( Money Transfer Confirmation Numbers ). I was accompanied when I made this phone call. I was given a fraud complaint number but was told that Western Union could not give me my money back, because the money had already been sent. The number I was given on XX/XX/XXXX was XXXX. I then sent an e-mail to Western Union asking to speak with their compliance department, to which I received a response from XXXX XXXX XXXX ), with a phone number which I should call. Today, the XXXX of XXXX I spoke with XXXX XXXX operator XXXX XXXX around XXXX XXXX and he told me that there was no evidence of my fraud complaint, and that the number that was assigned to me belonged to another person. The total amount that I lost on the ten transfers which I made through Western Union was {$5500.00}. The eleventh transfer for {$2000.00} did not go through because a Western Union operator alerted me to the scam. The following transfers were made : XX/XX/XXXXXXXX {$350.00} confirmation number- XXXX. XX/XX/XXXX {$150.00} confirmation number- XXXX.XX/XX/XXXXXXXX {$200.00} confirmation number- XXXX. XX/XX/XXXX{$500.00} confirmation number- XXXX. XXXX XXXX XXXX {$960.00} confirmation number- XXXX.XX/XX/XXXX {$910.00} confirmation number- XXXX. XX/XX/XXXX {$270.00} confirmation number- XXXX.XX/XX/XXXX {$150.00} confirmation number- XXXX. XX/XX/XXXX {$1000.00} confirmation number- XXXX.XX/XX/XXXX {$1000.00} confirmation number- XXXX. One additional transfer was made through XXXX XXXX. Said transfer was for {$960.00} on XXXX XXXX 2017. This transfer 's reference number was XXXX. I have not yet contacted XXXX XXXX to alert them of the scam.
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| 06/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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Filing complaint, false advertisement by Western Union I am a regular Western Union customer, routinely sending money from my XXXX XXXX account to my family in XXXX ( XXXX XXXX ).
On XX/XX/2022 I initiated a transfer of US {$300.00} which incurred a fee of US {$1.00}. The XXXX is XXXX XXXX XXXX. This was a for a transfer funded by direct withdrawal from my XXXX XXXX XXXX account for payment of XXXX Colombian pesos to the XXXX XXXX account of my step-daughter.
Upon beginning the transaction, the Western Union web page prominently states the transfer time is 0-4 days with a footnote on the bank-to-bank link that reads : " 1 Money transfers are available in minutes when sending money to XXXX XXXX XXXX, XXXX and XXXX XXXX XXXX in XXXX available will be displayed on receipt for international transfers over $ XXXX.Service and funds may be delayed or unavailable depending on certain factors including the Service selected, the selection of delayed delivery options, special terms applicable to each Service, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones ( collectively, " Restrictions '' ). Additional restrictions may apply ; see our terms and conditions for details. '' Only upon completing the transaction the receipt states the transfer time is 10 days, for payment to her account on XX/XX/2022.
This is simply false advertising of the Western Union service, promising 0-4 days with a footnote that even states transfers to XXXX accounts are available " in minutes ''.
In reality this is essentially a bait and switch. Same day service is still available but the consumer must then pay a higher fee of US {$4.00} and the recipient receives a lower payout of XXXX Colombian pesos ( 93.8 % of the available payout promised for bank-to-bank transfers.
I request to submit a formal complaint. I request that the CFPB 's office engage Western Union to ensure that any review holds or other foreseeable delays are prominently presented to the consumer before completing transactions with Western Union.
I request that consumers who are thus induced to pay the higher fee and accept lower payouts to complete a transaction be made whole. Western Union is profiting significantly by such inducements.
I attempted, unsuccessfully, to resolve this matter directly with Western Union by chatting with their representative. He stated the delay was due to the transaction being " under review by our team ''. Whether a transaction would be placed under review could have been revealed prior to finalizing the transaction but it was not.
Plainly, Western Union was able within a fraction of a second to determine that the advertised 0-4 days transfer time would not be realized. There is no reason they could not have informed me of this prior to finalizing the transfer.
The only options I have at this point are to change the delivery method which incurs a higher fee and comes with a lower payout OR to cancel the transfer in which case my bank may maintain a hold on funds for several days. This is abusive on the part of Western Union. Please take enforcement action.
|
| 04/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I have contacted Western Union by phone at the following phone numbers more than 27 times during the past week : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX extension XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. Between XX/XX/2021 and XX/XX/2021 I placed three money wires with Western Union Representatives.
The first on XX/XX/2021 tracking number XXXX for {$2900.00}. Confirmation # XXXX was given to me as proof that the wire had been confirmed by the receiver.
The second money wire was sent on XX/XX/2021 tracking number XXXX for XXXX. Confirmation # XXXX was given to me as proof that the wire had been confirmed by the receiver.
The third money wire was sent on XX/XX/2021 tracking number XXXX for {$5000.00}. Confirmation # XXXX was given to me as proof that the wire had been confirmed by the receiver.
A total of {$12000.00} in cash was supposed to be wired to XXXX XXXX, XXXX XXXX, to their bank account at XXXX XXXX XXXX in XXXX Ohio.
These wires were performed as directed by Western Union Representatives following all of their directives.
To this day the money still has not been received to the bank I wired it to.
Western Union has been duplicitous and has consistently mis-informed me on a daily basis that the money was deposited into XXXX XXXX, XXXX XXXX 's bank account at XXXX XXXX XXXX. NONE of the wires that I sent have been wired into XXXX XXXX, XXXX XXXX 's bank account.
After realizing the money was not wired as expected, I have attempted to locate and have my cash refunded.
While attempting to get my cash refunded, I have been told, again, more than 12 times, by Western Union Off Shore Customer Service that my {$12000.00} was confirmed and received by XXXX XXXX, XXXX, XXXX at XXXX and XXXX XXXX. NOT SO!!
XXXX XXXX XXXX XXXX, a legitimate and respectable banking entity, says no money has been received. After spending more than 11 hours on the phone demanding that I speak to supervisors, I finally spoke with a competent Western Union customer service rep 'XXXX ', agent ID # XXXX, at ( XXXX ) XXXX extension XXXX, in the Western Union Corporate Switchboard Department , off shore, who stated after 2 hours of conversing that in fact, I was right to be concerned, that not only was my money not received by the bank I sent it to, but that it will not ever arrive due to mistakes on Western Unions part.
Western Union stated to me that due to a mistake on Western Union 's part, the cash will need to be refunded to me and that I was ill advised in the first place with regard as to how the cash should have been sent.
I then spoke with both 'XXXX ' in the XXXX Colorado Corporate Office and then spoke to 'XXXX ', agent ID # XXXX, in XXXX, XXXX, both, yesterday, on XX/XX/2021 between XXXX XXXX Pacific Coast Time and XXXX XXXX Pacific Coast Time respectively to facilitate my refund. I was told that I would be able to pick up my refund yesterday, in cash.
I am still waiting to receive the information as to how I will pick up my cash refund.
Western Union has been holding on to my money for a week now with no answers as to where my money is. I have been dismissed and misguided every time I have inquired as to the location I can go to accept my cash refund.
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| 12/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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|
Web |
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I have contacted Western Union and XXXX multiple times to report identity theft and fraud and have received no help or assistance whatsoever. I ONLY HAVE THE FOLLOWING CARDS IN MY POSSESSION ( I AM LISTING THE LAST FOUR DIGITS OF EACH CARD ) : XXXX ( WU AND XXXX XXXX ), XXXX ( XXXX XXXX ), XXXX ( WU AND XXXX XXXX ), XXXX ( XXXX XXXX ), XXXX ( WU AND XXXX XXXX ). I have been instructed to pick up money transfers from a Western Union and I have never been able to pick the money up at the following locations : XXXX in XXXX, LA, XXXX XXXX in XXXX, LA, XXXX XXXX in XXXX, LA, and XXXX XXXX in XXXX, AR and in XXXX, LA.
Due to the identity theft and fraud I have been going thru, I contacted Western Union and requested that all accounts are closed. I even had a card taken from me at XXXX Drive Thru Bank in XXXX, LA and the ATM posted the message " Unauthorized use of the card. '' I contacted the XXXX Drive thru bank and the teller I spoke with informed me the " XXXX truck takes those cards and destroys them so you will have to contact the issuer and have them issue a new card. I never received a written confirmation in the mail to inform me the card was destroyed ( from XXXX XXXX in XXXX, LA ) nor did I receive a written confirmation from XXXX or Western Union or XXXX.
I have had seven drivers licenses and six social security cards stolen from me and I have the following personal identifiers issued to me by the United States Government : XXXX XXXX XXXX XX/XX/XXXX XXXX and XXXX XXXX XXXX XX/XX/XXXX XXXX.
I called Western Union at XXXX on XX/XX/XXXX at XXXX CST and the customer service rep who was in the XXXX told me he could only look my accounts up by a phone number. I have had issues with those as well. XXXX XXXX changed my phone number without my consent within the last six months. I have had the following numbers : XXXX ( XXXX ), XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX ( StraightTalk ), and XXXX was my landline with XXXX. None of those numbers are in service to my knowledge except for the XXXX which I was only able to reach from someone else 's phone because they blocked my parents ' landline phone number. XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX of XXXX XXXX XXXX XXXX, XXXX, AR XXXX and XXXX XXXX of XXXX XXXX XXXX XXXX, XXXX, AR XXXX have all stolen money and committed identity theft and fraud. I will be making the same complaints to local law enforcement, state law enforcement, then federal law enforcement. These individuals have threatened me and my family and cause problems for us on a daily.
I am asking you for your assistance in putting a stop to these criminals who drain the government and other people every month by stealing money that does not belong to them. My deceased father 's checks from XXXX and XXXX XXXX in XXXX XXXX Texas have also been held to cause trouble for my mother and myself. This is how these people keep us in a confined area unable to locate enforcement who is not being paid off with my family 's oil money.
Thank you for all you guys do.
XXXX XXXX XXXX ( XXXX XXXX XXXX )
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| 12/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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Web |
Servicemember |
|
On XXXX XXXX, 2018, I tried to send {$500.00} via Western Union online site to my brother in XXXX. I received an email informing me that my request was being reviewed. Two hours later, I received another email informing me that I must send copies of my passport or drivers license by email.
I contacted the WU using the phone number they provide in their email, and spoke with an agent ( apparently from outside the U.S. ). I told the agent that in the U.S. we do not send copies of our government issued documents by email. If we have to provide identification verification documents, for example to open banking accounts, we do so via secure website of well-established financial institutions within the U.S. I explained this by phone and emails to this and other WU agents ( all of whom were from overseas ), but they did not seem to understand the importance of securing customers ID information. They continued to insist on having me send my IDs by email.
I went to one of the local WU branch ( XXXX XXXX, XXXX, Maryland ), and provided the tracking number ( XXXX ), and showed two photo IDs. The local WU agent called WU and spoke with an agent ( from overseas ) who said to her that he needs me to send my ID by email. She told him that she saw my IDs. The overseas agent said that he will transfer her to the compliance department. The local agent spoke with the compliance representative, who also was from overseas. The compliance representative repeated to the local WU agent and me the same request, that I must send my ID by email. I told her that I can not send my ID by email. At this point I realized there was an impass, and I lost trust in WU. I asked the local WU agent to cancel the money transfer and return to money ( {$500.00} + {$11.00} ) to my credit card account. The local agent called the overseas compliance agent again, who said that I still need to send my photo ID in order to get a refund. Sine the local agent was not able to help, I told her the I will ask my credit card company to stop the transfer.
I called my credit card company, but they said they can not stop the transfer because it has already be transferred to WU, and that my only option to file a dispute when the money is cleared ( now it is pending ).
I called WU agents, compliance representatives and customer care representatives and emailed them several times. They were all from oversees and they never provided my with a phone number of someone I can talk to with the U.S. Finally, someone from the compliance department called me and asked my to submit a letter in liu of the photo ID, to provide additional information ( full name, gender, date and place of birth, relationship to recipient, purpose of transfer, etc. ). I provide all the information requested by email. Agi, they sent me an email that I still need to provide photo ID to ancel the transfer.
I am extremely distressed, and not only that I fear that my personal information that I have given to WU could be mishandled, but also my money and credit card account can be subject to fraud.
I urge you to please investigate this issue or let me know who I should contact to help me with this situation.
|
| 08/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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Web |
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I received a confirmation to my XXXX email on XX/XX/XXXX at approximately XXXX XXXX regarding a confirmation for a transfer that I supposedly made to XXXX via Western Union.
The original message is below : XXXX XXXX XXXX, Your money transfer 's complete.
XXXX XXXX will need to bring a government-issued photo ID and the tracking number ( MTCN ) to pick up the XXXX USD you sent. Your receiver can pick up cash only at a location in the receiver 's state. You can also track the progress of your transfer using your MTCN.
Need help? Chat online or call us toll free 24/7 at XXXX.
Thanks for using Western Union.
For a mobile transaction, this is your receipt. For all other transactions this is a summary of your online receipt.
Your tracking number ( MTCN ) is : XXXX.
Transaction Date : XX/XX/2018 XXXX ET Sender : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX City : XXXX XXXX State : NY ZIP Code : XXXX Country : UNITED STATES Phone Number : XXXX Receiver : Name : XXXX XXXX City : XXXX State : XXXX ZIP Code : XXXX Country : XXXX Expected Payout Location : XXXX, XXXX, XXXX Payment Information : Card Type : Visa Card Number : XXXX Expiration Date : XXXX Auth Code : XXXX Transaction Type : Purchase Payout Information : Today 's Date :XX/XX/2018 Date available in receiver 's country : XX/XX/2018 Delivery Method : Only available at a location in the receiver 's state.
Billing Summary : Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Promotion Discount : - XXXX USD Total : XXXX USD Transfer Summary : Exchange Rate : XXXX USD = XXXX MXN Transfer Amount : XXXX MXN Total to Receiver : XXXX MXN For all transfers, receiver may receive less due to foreign taxes. For transfers to a bank account, receiver may also receive less due to fees charged by the receiver 's bank.
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days of the date we promised you that the funds would be made available to the Receiver at XXXX or XXXX XXXX XXXX. You can also contact us for a written explanation of your rights.
Subject to applicable law, you may cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited.
For inquiries or comments, please visit XXXX XXXX XXXX e-mail Western Union or write to : XXXX XXXX XXXX XXXX , Inc XXXX XXXX XXXX XXXX XXXX CO XXXX or call : XXXX For questions or complaints about Western Union, contact : Consumer Financial Protection Bureau XXXX XXXX ( TTY/TDD ) www.consumerfinance.gov XXXX XXXX State Department of Financial Services XXXX http : //www.dfs.ny.gov Western Union also makes money from currency exchange.
If your payment method is a credit or debit card, please note card issuer cash advance fee and associated interest charges may apply. XXXX Card/ My WU # : XXXX Points Earned : XXXX Total Points : XXXX END OF MESSAGE -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- This is a fraudulent transaction as my name and address where utilized as senders to a person in XXXX XXXX . I report that I DID NOT MAKE THIS TRANSFER AND I DO NOT KNOW THIS INDIVIDUAL. THIS IS A FRAUDULENT TRANSACTION.
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| 09/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Servicemember |
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Western Union, They have helped in the adding of me getting scammed for over XXXX ( XXXX XXXX for the XXXXXXXX XXXX XXXX year ). No one in the company has helped me recoup any funds that where taken from me. I have tried over the years to get what was lost and insured over that time and no one has helped me.
( E ) STANDARD MAXIMUM DEPOSIT INSURANCE AMOUNT DEFINED. -- For purposes of this Act, the term " standard maximum deposit insurance amount '' means {$250000.00}, adjusted as provided under subparagraph ( F ) after XX/XX/XXXX. Notwithstanding any other provision of law, the increase in the standard maximum deposit insurance amount to {$250000.00} shall apply to depositors in any institution for which the Corporation was appointed as receiver or conservator on or after XX/XX/XXXX, and before XX/XX/XXXX. The Corporation shall take such actions as are necessary to carry out the requirements of this section with respect to such depositors, without regard to any time limitations under this Act. In implementing this and the preceding 2 sentences, any payment on a deposit claim made by the Corporation as receiver or conservator to a depositor above the standard maximum deposit insurance amount in effect at the time of the appointment of the Corporation as receiver or conservator shall be deemed to be part of the net amount due to the depositor under subparagraph ( B ).
( 3 ) INSURED STATE DEPOSITORY INSTITUTIONS. -- ( A ) APPOINTMENT BY APPROPRIATE STATE SUPERVISOR. -- Whenever the authority having supervision of any insured State depository institution appoints a conservator or receiver for such institution and tenders appointment to the Corporation, the Corporation may accept such appointment.
( B ) ADDITIONAL POWERS. -- In addition to the powers conferred and the duties related to the exercise of such powers imposed by State law on any conservator or receiver appointed under the law of such State for an insured State depository institution, the Corporation, as conservator or receiver pursuant to an appointment described in subparagraph ( A ), shall have the powers conferred and the duties imposed by this section on the Corporation as conservator or receiver.
( C ) CORPORATION NOT SUBJECT TO ANY OTHER AGENCY. -- When acting as conservator or receiver pursuant to an appointment described in subparagraph ( A ), the Corporation shall not be subject to the direction or supervision of any other agency or department of the United States or any State in the exercise of its rights, powers, and privileges.
( D ) DEPOSITORY INSTITUTION IN CONSERVATORSHIP SUBJECT TO BANKING AGENCY SUPERVISION. -- Notwithstanding subparagraph ( C ), any insured State depository institution for which the Corporation has been appointed conservator shall remain subject to the supervision of the appropriate State bank or savings association supervisor.
( 4 ) APPOINTMENT OF CORPORATION BY THE CORPORATION. -- Notwithstanding any other provision of Federal law, the law of any State, or the constitution of any State, the Corporation may appoint itself as sole conservator or receiver of any insured State depository institution if--
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| 06/09/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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Friday, XXXX XXXX XXXX I used the Western Union website to send money. The transaction number was XXXX. I was advised that my name is similar to another persons and that meant they needed a copy of my drivers license and answers to a list of questions. I provided everything they asked for. It took four and a half hours to finally complete the transaction. At that time I contacted Western Union a final time and asked that they confirm the transaction. They confirmed that it had been sent and was received by the recipient.
Tuesday, XXXX XXXX XXXX I discovered that the money had not been received. I then contacted Western Union again and was advised that it had never been sent. Tech support confirmed that there was a problem with their website and it created an error preventing the transaction from going thru. That should have been revealed to me four days earlier as their system never showed that the transaction had been completed.
Tuesday, XXXX XXXX XXXX I was advised that they could refund the money from the uncompleted transaction and that they would send the money to my local Western Union office and would have to go get it there. I advised the representative that I am XXXX and can not, nor should I be expected to go get it. I insisted that the transfer me to a supervisor and was connected with XXXX. He eventually relented and said they would overnight a check to me via XXXX. I repeated again that I am XXXX so taking the check to the bank was not an option. XXXX then stated that he could escalate the case and it would be returned to my account in seven to 10 business days.
Friday, XXXX XXXX XXXX I had not received a confirmation following XXXX escalation of the case so I called again. I was then advised that I would need to go to the Western Union office to retrieve my money. I reiterated for at least the tenth time that it was not an option. I was told there was no other choice. After again demanding that a supervisor intervene I was connected with XXXX. He advised me that my money will remain at the Western Union office for 30 days then they can take it back and send me a check. I explained why that is not an option and he stated that he did indeed see that I had previously informed them it was not an option yet were going forward with it anyway.
XXXX then advised me that he would escalate the case as he saw no evidence that XXXX had done so previously despite the claims to the contrary. XXXX stated that it would take 24-48 hours for review. This is now Friday so there would be no decision before Monday or Tuesday. At that time, if they agreed, the money would be returned to the card they withdrew it from and that would take another 7-10 business days for the refund. I advised him that it was unacceptable as Western Union has already had my money since XXXX XXXX XXXX. They knew on that date that the transaction they took the money for had not been completed and could not be completed.
I am shocked by the incompetence and lack of concern for customers. I am asking that an investigation be opened into this matter and appropriate actions be taken.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ME XXXX XXXX
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| 11/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Ref : XXXX Western Union replied on XX/XX/2023 as below : Western Union relies on the information provided by the sender and would have no way to know that any of the information provided was no longer correct. Prior to completing the transaction, Western Union provided you with a Pre-Disclosure Statement ( PDS ) that listed the destination, receiver 's name, amount to be paid, fee, the amount your receiver will get in local currency, date of availability and the exchange rate at the time of sending the money transfer. By funding the money transfer, you are accepting the terms presented on the PDS.
My concern : 1. Who reads the tiny fine print before making a transaction. The Sender trusts the service provider ( here being Western Union ) and makes the transaction, with an intention of making the funds available to the receiver at the earliest.
2. If WU states that they rely on the information provided, why did WU not take correct steps and retrieve the transaction when I raised a concern within 2 days on non-receipt of the funds by the mentioned beneficiary?
3. In this process, does WU authorize the transaction themselves or they have a banking partner in the receiving country? If the banking partner found the name mismatch against the account number, why did the banking partner not hold the transaction for even a single error? Who should be held accountable for this ignorance/ oversighting?
4. I agree there was an error in typing 1 digit incorrect. But WU reply ( dated XX/XX/2023 ) states that they do not have a process in their app/portal to retrieve information before hitting the SEND button to verify if the information is correct or not. So, if they agree there is a flaw in their system, why shall I bear the loss for a system error?
Summed up : My mistake : - Typo of 1 digit. But, I tried to verify the information before hitting the SEND button, but the Account details were masked and WU site does not have the option to verify the full account information of the beneficiary.
WU mistake : - 1 ) Their app/portal do not have the option of verifying the information before hitting the SEND button.
2 ) If the beneficiary name, bank location and account number is a mismatch, why was the transaction not HELD and verified back with me before transferring the funds?
3 ) Why did WU not take immediate action when I called WU within 2 days of not receipt of funds by the beneficiary by recalling the funds sensing my repeated calls? Why were the representatives not proactive enough to ask for more information to resolve my complain immediately, instead they kept on saying the funds were released and they can not provide more information. Why can not provide more information when it's my money?
4 ) If WU has a bank partner who authorizes the transaction, the payment authorizer also ignored/ overlooked the details of the transaction. Had that person being vigilant enough, this blunder wouldn't have happened.
Sir, Madam, my only urge is the dispute resolution authority should settle my claim and process the full refund at the earliest.
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| 11/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American, Servicemember |
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On the morning of XXXX/XXXX/XXXX I received an email about a WU money transfer involving {$1100.00}, with a service charge of {$120.00}. WU XXXX XXXX XXXX. XXXX. Since I did n't make this transfer, I immediately called WU XXXX number to report the fraud. I asked WU to cancel this transaction and my WU account, which I rarely used. WU provided fraud file XXXX. XXXX to use as reference. They suggested that I change my email address/password. I chose to change my password. They suggested that I go to the local police department and make a fraud report, and for the PD to reference the WU fraud file number when they call them. I went a couple of hours later and made the PD report. I will go back in a few weeks to request a report copy for my records. I contacted the three credit reporting companies to put an alert on my accounts, and obtained credit reports. The credit card XXXX cc ) used to make this WU transaction is not recognized by me : XXXX, last four - XXXX, expiration XXXX/XXXX/XXXX. On XXXX - I received an email from WU stating that : '' Cancelled Money Transfer. We have cancelled your money transfer with tracking number ( MTCN ) XXXX. If you were already charged, we are also processing your refund. Please note that it may take 7 business days for your bank to credit your account. '' On XXXX I received an email from WU : " Either by your request or for your protection, we 've deactived your account. If you did n't make this request, please email customercare@westernunion.com or call XXXX immediately. '' My complaint is that WU is not providing me with enough information/feedback to know what is going on with this fraud complaint and take appropriate countermeasures. I am very upset over the fraud because it remains unresolved. Either the fraudster made a new cc under my name, used a cc that I may have lost track of ( very unlikely ), or according to XXXX may have used a cc with someone else 's name ( very strange idea? XXXX. I ca n't be comfortable without having complete resolution with all necessary, needed facts. I had called XXXX, and they said they could n't help me clarify the CC situation because they just supply credit cards to banks, and do n't have the details. They would need the cc number and bank that issued their card to be able to do anything.
What I want or want answered is : 1. I would like clear status reports regarding WU 's investigation.
2. I would like to know if my local PD contacted them regarding this fraud event.
3. I would like to know the details as explained regarding the credit card used to purchase this money transfer. Then I can have closure in being able to ask for cancellation of the cc if it was fraudulently issued in my name, or be able to cancel the credit card if it is a misplaced credit card I actually had, or was issued and not received.
4. I would also like to know how this person supplied my WU account number, or was an account number made up for this transaction.
I need this information to obtain closure and finally feel comfortable that everything is back in order.
Thanks!
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| 02/25/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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There is a fake company alleging that a transfer I made that cleared within seven days from both banks, ( Western Union approved and accepted the transaction after the standard processing time. ) was returned from my bank and that Western Union didnt receive payment for services. The first claim came in my inbox a month later. No formal letter it call, nothing, if there had been an issue.
Now they have been illegally harassing me and attempting to collect from a division of Wester Union that collects debts, but they don't have a consumer collection ID or display the laws for collecting a debt. They've mostly emailed me relentlessly and when I called to tell them to stop they continued, the representative was barely soaking English and began to yell at me, claiming they are real.i think hackers got a hold of my info and are scamming me gir the precise price my transaction was.
The original proceeding information Your tracking number ( MTCN ) is : XXXX Please use this number for any questions about this transaction.
Date of order : XX/XX/2017 Time of order : XXXX ET Amount sent : {$5000.00} Money transfer fee : {$5.00} Total amount : {$5000.00} Transaction type : Bank Account This is the email with phony none Western Union information : Western Union is providing the following details to validate the legitimacy of the money transfer services provided to you through westernunion.com. We received a claim from your bank after the money had already been paid out to the receiving party, as a result, Western Union is unpaid for its service to you MTCN Transaction Date Sender Receiver Return Amount XXXX XX/XX/2017 XXXX XXXX XXXX XXXX {$5000.00} Please contact Western Union Financial Services to set up a payment as soon as possible. Our payment option includes : Over-the-phone Payment You may call XXXX XXXX and process a payment using your bank account, debit or credit card. Please note that if you use your credit card, your card issuer might consider this a cash advance transaction and you may be charged a fee for this.
Western Union Quick Collect Service At no additional charge, take cash to any Western Union agent and request they send the funds via Quick Collect service.
Payable To : XXXX XXXX XXXX XXXX Code City and State : XXXX XXXX Account Number : XXXX Attention to : XXXX XXXX Mail Payment You may also pay by check or money order. Please write the case number on your check or money order, make the Check or money order payable to Western Union Financial Services , Inc., and mail it to : Western Union Financial Services , Inc .
XXXX, XXXX, OH XXXX If you have any questions or if you feel you have received this communication in error, please reply to this email or call us at XXXX ( Monday through Friday, XXXX XXXX to XXXX XXXX. Mountain time ).
Sincerely, Western Union Financial Services , Inc .
Phone Number : XXXX Fax : XXXX Email : XXXX This is an attempt to collect a debt and any information received may use for that purpose.
I am so tired of tired of the harassment and disregard to consumer laws.
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| 11/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX I used Western Union ( WU ) money transfer services at XXXX, XXXX XXXX XXXX, XXXX, MD XXXX to transfer XXXX XXXX, XXXX XXXX dollars ( {$1200.00} ) to XXXX XXXX, my brother in XXXX.
Due to XXXX holiday festivities in XXXX ( XXXX ) and local WU agent/vendor systems ' lack of connectivity XXXX couldn't immediately receive the transfer. When businesses reopened on Tuesday XX/XX/XXXX I got a text at about XXXXET from WU that XXXX picked up the money, but the person wasn't my brother so I immediately informed WU that someone else fraudulently received the transfer. WU sent a canned email to wait for a 20-day investigation.
After 4 weeks I got letter that I won't be reimbursed. A copy of the investigative report which I had asked for copies in my interactions with WU on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX wasn't included. It became apparent that WU didn't care- not committed to resolving my case- probably because they have the resources to hire the best PR/legal minds available.
In frustration due to contemptuous treatment and blatant stonewalling, I emailed WU 's CEO, XXXX XXXX on XX/XX/XXXX and XXXX XXXX XXXX XXXX, an Executive Resolutions Specialist replied stating that the case is open. She emailed on XX/XX/XXXX that the money was paid to my brother. I replied/asked for the investigation and on XX/XX/XXXX she stated that she won't release it to me because of consumer privacy issues - but I'm the consumer who lost {$1200.00}.
She said I share these information with local law enforcement for a subpoena request of their investigation to be sent to : XXXX or mailed to XXXX XXXX XXXX XXXX XXXX XXXX, Attn : Custodian of Records, XXXX XXXX XXXX XXXX, XXXX, XXXX, CO XXXX quoting fraud file # : XXXX.
The XXXX Police Department said they dont have the power to subpoena for information so I contacted the Marylands Department of Labor, Licensing and Regulations ( DLLR ) who subpoenaed WU. DLLR sent me those documents sent by WU, and I respectfully disagree with WU 's conclusion of which DLLR accepted. Based on the documents provided, WU paid the money to someone whose face and signature I don't know. The issue that WU doesn't want to acknowledge is that either hackers or their vendors are sharing money transfer details with others - so scammers took on my brother 's identity and had all the money transfer details to fraudulently claim my money. Unfortunately, I'm not the only one and WU doesn't want to acknowledge that their vendors and/or hackers are stealing customers ' money transfer.
Please is there anything your office could do to help me recover my {$1200.00}? I'd be eternally grateful for your help I state unequivocally that XXXX and I are the only 2 people who knew about the transaction. I re-affirm that he didn't make the withdrawal - he was nowhere near the place the money was collected. This {$1200.00} is my hard-earned money and WU needs to refund me. It's lapses in their supply-chain that caused this theft. WU reneged on their duty of care and trust
|
| 02/05/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I am writing because of what I perceive to be a blatantly dishonest practice on the part of Western Union and because I have tried many, many times to contact the company through every means of communication they offer and have been unable to reach anyone who can or will help with a resolution or even take the time to answer XXXX simple question. Here is the problem. When you transfer money with Western Union they offer XXXX main methods of payment, XXXX of which are transferring directly from a bank account and transferring from a credit or debit card. Every single time I transfer money with them and select to use my bank account, the less expensive option, I always get a message stating the transaction could not be completed using the selected payment method and directing me to choose another payment method. Yet as soon as I switch to using my bank debit card, from the same bank and connected to the same bank account, and also the more expensive option, the transaction goes through just fine immediately every single time. The difference in fees between these XXXX payment methods is substantial, many times the fee is literally double to use the debit card option!
I have discussed this with my bank and they have assured m they are not blocking or restricting the transaction in any way whatsoever, and that it is not a fault in their system, so the problem definitely is on Western Union 's end of the transaction. When I call their " customer service '' agents on the phone I am told by them that for " security reasons '' they are not given access to the information that would enable them to tell me why this problem continuously occurs, they are not able to give me any further information and they can not give me a solution other than to tell me to try again later. I have emailed Western Union several times through the main email address for customer service on their website and through an additional email given for their customer service advocate department and no one will respond or get back to me to help me resolve this issue. All of these things cause me to feel like these practices are intentional on Western Union 's part and that I and other people who are undoubtedly having the same problem with Western Union are being cheated by this company to force us to pay the higher, often double fees. I am a patient and courteous man but I have tried every XXXX available to resolve this directly with Western Union and they simply will not respond and help me or even take the simple common courteousy to offer me any explanation whatsoever!
Therefore it is finally in frustration that I turn to the Consumer Financial Protection Bureau for help in this matter because I am really concerned that Western Union has a dirty, dishonest practice that is cheating me and a lot of other people out of a lot of extra money! Please take the time look into this matter and do kindly reply and let me know how the bureau may be able to help us bring a resolution to this matter.
Sincerely XXXX XXXX
|
| 03/31/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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On Saturday XX/XX/XXXX I went to XXXX at XXXX XXXX XXXX, XXXX, XXXX to send my brother in XXXX money through Western Union. I sent {$1000.00} in cash they charged me {$86.00} fee for an Immediate transfer, so the money would be available to my brother immediately. My brother went to pick up the money in XXXX with the transaction number that I provided him with and his picture XXXX driver 's license. He was told that " the money was on hold '' to come back at a later time. He went back with his US passport as ID and was told that the money was still on hold. On Sunday XXXX/XXXX/2015 he called me to inform me of this problem and I went to The Stop and Shop that I had originally sent the money from and was told that they " had nothing to do with it '' that I had to call Western Union. I called Western Union and spoke to XXXX different representatives they kept on reciting some verbage about government sanctions and I asked to please tell me what the problem was. All the lady, XXXX told me was have your brother Fax or email a picture ID to us and " our legal department will notify you. I explained to her that this money I had sent so that my brother could have quick access for the care of my dad who is XXXX years old and has XXXX and lives alone in XXXX, XXXX. She told me that Western Union would contact me. My brother emailed Western Union right away a copy of his US Passport on Sunday " XXXX '' I waited and waited an heard nothing from Western Union. Today I called their customer service number and was told that they had not received any emails from my brother. I asked my brother to please send me the email which he did right away and I emailed it to them I also faxed it to make sure they receive. Again I asked Western Union when could I expect to get my {$1000.00} back plus the fee of {$86.00} since they had failed their fiduciary responsibility to the paying customer of make the transaction as agreed. A few minutes ago I receive a short email from Western Union reading that this case had been escalated to higher department and that they would notify me when the " investigation '' is completed. No time frame when the money would be return to me. To say the least I am very upset about this issue. I am a XXXX XXXX with the highest credentials and clearance working for the XXXX and a law abiding citizen and for this company to hold my hard earned money which my dad needs is inexcusable. I feel that Western Union has racially profiled my brother and I and this not acceptable. We were born in XXXX and have resided in the US since XX/XX/XXXX and are American citizens we are being treated as criminals by Western Union and that is very frustrating.
I want this embarrasing incident to be put behind us and I want justice for my brother and I. I also want my money to be returned to me by Western Union as soon as possible.
Thank you for taking the time to read this complaint.
Respectfully submitted, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXcell number XXXXhome number XXXX
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| 01/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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XX/XX/XXXX To whom it may concern : On XX/XX/XXXX, I XXXX XXXX, purchased a money order through Western Union Transfer Company ( money order # XXXX ). The money order was purchased at XXXX store # XXXX. The money order was written out to XXXX XXXX XXXX for the amount of {$660.00}. I took the money order to the XXXX XXXX XXXX after hours drop off box, placed money order inside of the drop off box. I later discovered that the money order was somehow stolen from XXXX XXXX XXXX office. The stolen money order was cashed at XXXX XXXX XXXX on XX/XX/XXXX.
I received a copy of the forged money order along with other banking information associated with the stolen money order by a XXXX XXXX XXXX Representative, that documentation has been uploaded. I contacted Western Union to make them aware of the stolen and forged money order, I was instructed by a Western Union forgery department representative, to fill out the back of the money order receipt, then send to Western Union Forgery Department located in XXXX Colorado. I was told that I would receive a Western Union Intended Payee Affidavit paper to take to XXXX XXXX XXXX to have paper filled out and signed by XXXX XXXX owner/manager then send notarized paper back to Western Union Forgery department and I would be reimbursed for my lost.
On XX/XX/XXXX, I sent the completed Affidavit back to the Western Union Forgery department. The affidavit was sent certified mail by USPS. The Affidavit was received by XXXX XXXX XXXX at the Western Union Forgery department. I contacted Western Union Forgery department a week later to be informed that the affidavit never arrived at the forgery department. I called Western Union forgery department a week later to be informed once again, that the affidavit had not arrived or been received at the forgery department by any of the representatives. A Western Union forgery department representative mailed to me ANOTHER payee affidavit form to be completed by payee. Once again, I repeated the process of having affidavit form completed and mailed back to the Western Union forgery department.
Refusing to be disappointed again, I made copies of the completed payee affidavit form along with certified mail documents, also affidavit and certified mail documents are uploaded to my case. On XX/XX/XXXX, I called and spoke to a forgery department supervisor to be told that Western Union had not received completed forgery affidavit. I called Western Union to speak to a forgery department supervisor and was routed to a Western Union customer service representative. As of today, no one has contacted me from the forgery department to let me know the status of my money order claim. I am discouraged and outraged over the way Western Union has handled this claim. I have been a Western Union customer for more than 20 years. I am requesting assistance from your department to contact Western Union to see why they are not being a company of integrity and not complying with the reimbursement instructions.
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| 03/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Older American |
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In XX/XX/XXXX my mortgage company XXXX XXXX and XXXX was sold to XXXX XXXX XXXX. My mortgage payments are made thru a program called XXXX XXXX thru XXXX XXXX PO Box XXXX, XXXX XXXX, FL XXXX.
While I never received a notice from XXXX XXXX as to the correct address to send payments I did get a late notice on XX/XX/XXXX stating they have not received the XXXX payment. I called XXXX XXXX and we did a conference call with XXXX to get all of the correct information into the XXXX XXXX computers. The new mailing address was : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX At that time I asked if the payment could be made via an ACH and Equity Accelerator indicated that indeed there was a XXXX Bank XXXX XXXX at an XXXX XXXX address that accepted ACH payments. The representative from XXXX stated that was not XXXX XXXX XXXX and to use the address she gave them.
XXXX XXXX required that we send them a mortgage statement with the correct mailing address for payments which XXXX sent me and I immediately forwarded to them via Email to XXXX. XXXX also waived the late fee at that time. as they had received the payment. XXXX XXXX decided that my withdrawl date should be move up a couple days just to make certain that future payments arrived on time and I agreed.
On XX/XX/XXXX I received a letter from XXXX Bank stating my mortgage was past due and demanding immediate payment as they had not received the XXXX payment. I called Equity Accelerator and was told the payment was sent to XXXX XXXX XXXX XXXX XXXX XXXX Oklahoma XXXX, OK XXXX via an ACH transfer. We again did a conference call with XXXX and XXXX XXXX again took the correct mailing address and indicated that a case would be open and an investigation started to retrieve the payment from XXXX Mortgage but that would take XXXX to 10 days or possibly longer. In the meantime I would again need to send them a current mortgage statement with the correct mailing address. Both myself and XXXX pointed out that they already had that information but they insisted that it needed to be current or the change of address could not be made. XXXX was kind enough to secure email it over to me and I immediately emailed it to XXXX XXXX and we both confirmed with them that they had it.
In consideration of XXXX again waiving the late fee i greed to make an electronic payment via the XXXX website that day. Which I did.
On Monday XX/XX/XXXX I called XXXX XXXX and asked why I had not received my XXXX payment back. The response was that they had not heard back from XXXX XXXX and that they could open another case if I wanted. I asked to speak with a supervisor and after several heated words the supervisor agreed to contact corporate but could not tell me when i would get my money back.
XXXX XXXX thru their own incompetencies and errors have caused me to be out {$840.00} and they seem to not care if the problem is ever resolved. I asking your organization to force them to reimburse to me immediately the {$840.00}
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| 11/28/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
Older American |
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I purchased XXXX from XXXX and followed the email instructions XXXX sent me after they received my order, as to their method of payment. I 've copied and pasted their instructions below. After I wired the money, via Western Union, I sent them an email with the requested XXXX # that Western Union gave me. On XXXX XXXX, XXXX XXXX picked up the money wire and I have n't heard from them since. No confirmation of the wire pick-up, no nothing. I 've emailed them 5 times, to no avail ... .no further contact from them. Below that email, I 've copied and pasted the confirmation email from Western Union that my money wire had been picked up by the company.
XXXX Order Confirmation No : XXXX Order Confirmation from XXXX XXXX XXXX Thanks for shopping with us today!
The following are the details of your order.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Order Number : XXXX Date Ordered : Sunday XXXX XXXX, 2016 Detailed Invoice : XXXX Products XXXX = {$87.00} XXXX Sub-Total : {$87.00} Zone Rates ( Shipping to US ) : {$12.00} Total : {$99.00} XXXX XXXX XXXX United States Billing Address ( removed by XXXX XXXX ) XXXX XXXX XXXX United States Payment Method XXXX Transfer Money Payment Make Payable To : There are different ways you can pay for orders : 1.Western Union 2.Wire Transfer Western Union Payment Paying with Western Union Login : http : //www.westernunion.com send money and select Cash at agent location Our Western Union account First Name : XXXX Last Name : XXXX Address : XXXX Phone : XXXX After the payment, plese tell us your payment XXXX number ( WU XXXX XXXX ), And email us a copy of the Western Union receipt, and your XXXX # with sender name. Pls send Payment Information to : XXXXXXXXXXXX Wire Transfer Paying with Wire Transfer : We are also happy to accept Wire Transfer payment in USD, XXXX, XXXX, XXXX currency for most orders. For Wire Transfer payments : Bank Name : XXXX Account Number : ( XXXX ) Account Name : XXXX XXXX ( First Name : XXXX / Last Name : XXXX ) Address : XXXX Phone : XXXX Note : After the payment, plese tell us your payment Track number and Order number Will send order in 72hour, USPS ship.
This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to XXXXXXXXXXXX -- -- Copyright ( c ) 2016 XXXX. Powered by XXXX XXXX This email is sent in accordance with the XXXX XXXX Law in effect WESTERN UNION 'S CONFIRMATION EMAIL TO ME : From : XXXXXXXXXXXX Subject : Western Union : Pickup Notification.
Date : XXXX XXXX, 2016 at XXXX PDT To : XXXXXXXXXXXX Dear XXXX XXXX, Thank you for using the Western Union Money Transfer ( R ) service.
Your money transfer has been picked up by the receiver. Following is a summary of your transaction.
TRANSACTION DETAILS : Money Transfer Control Number ( XXXX ) : XXXX Date of Order:XX/XX/2016 Amount Sent : {$99.00} Receiver Name : XXXX XXXX Status : Picked Up
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| 10/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American, Servicemember |
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This complaint is about 1 ) undisclosed fees and 2 ) unfair charges/unfair business procedures that result in a negative cost to the payee to return the money order amount to Western Union for resolution. The payee ( XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ) would be out a negative - {$2.00} for a 13 month old {$50.00} check, if Western Union policies were followed in order to collect on this {$50.00} check.
Facts ; Western Union money order purchased XX/XX/XXXX in the amount of {$50.00} at a XXXX Grocery Store Agent # XXXX dated again XX/XX/XXXX Transaction XXXX by purchaser XXXX XXXX, ( a retired XXXX Veteran ) XXXX XXXX XXXX XXXX, GA XXXX.
Check was sent to Payee to repay a debt/personal loan of {$50.00}.
Check was misplaced for one year. Check was discovered & deposited on XX/XX/XXXX to Payee 's checking account at XXXX XXXX XXXX. Check bounced & payee was charged {$5.00} Returned Unpaid Check by Payee 's XXXX XXXX XXXX.
Reverse side of check says checks over 1 year old will be charged $ XXXX/mon over 12 mos. Western Union many calls to Customer Service resulted in numerous tasks and online submission of claim affadavit that must be completed by Payee, Printed, Notarized, then Submitted to Western Union office. Payee would be returned {$32.00}, minus a new {$30.00} Administrative Service fee, resulting in a check for {$2.00}.
After a completion of all this, Payee would still be out - {$2.00}, since Payee 's bank charged {$5.00} when Western Union check was deposited on XX/XX/XXXX.
During the many calls & conversations with Western Union Customer Service today, phone XXXX, we were 1 ) put on indefinite hold 2 ) transferred to ESOL Customer Service Agents 3 ) Instructed that they were unable to hear us our our complaint. 2 times, we were instructed physically dreive to XXXX, GA ( we live in XXXX, GA ~130 miles away ) to try and resolve this issue.4 ) We were instructed to go online to westernunion.com, click on HELP, Write in " How do I request money order refund '', click on Payee, Complete & Print all forms, have all these forms notarized, make photo copies & keep for our records, Send originals to Western Union as per instructions on website.
After doing all the above, we were told that Western Union would send a check to Payee XXXX XXXX for {$2.00} ( the amount Western Union felt that were due since their new checks Service Charges are now {$1.00} per month for any checks over 30 days old. ) If you check the back of the enlarged Western Union Money Order sent to Payee, It says that the amount of $ XXXXmonth for any Money Order over 1 year old ( not 30 days old ).
These type of unfair practices prey on the most needy of our society who can not manage their funds or a checking account.
Please note, The Payee is not a Veteran -- The Purchaser of the Western Union check is a retired XXXX Veteran who has difficulty managing his money. The Payee is his older brother who helps him out from time to time.
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| 07/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX I submitted a wire transfer request via my online account with western union. The wire transfer was for {$4600.00} to my friend in XXXX who I have known, visited with, and been in correspondence with since XXXX. I have wired funds to this friends many times over the years of knowing her. This is the first time I wired money through western union to her bank account. Previously I wired to a western union pickup location. I submitted information via my online account including the bank name in XXXX, the bank account number of the recipient, and the recipient 's name. The bank name was available via a drop-down menu ( i.e., was a bank known to western union ) . I was informed by western union that the transaction was completed and the funds were deposited into the recipients account on XXXX XXXX.The recipient has gone to the bank 6 times since XX/XX/XXXX, including most recently on XX/XX/XXXX and the bank indicates that the funds are not in her account. Approximately XX/XX/XXXX, I called western union for a XXXX time regarding the transfer and they requested that we provide the recipients bank statement to show that the funds were not deposited in her account. On XX/XX/XXXX I submitted a bank statement to western union for the period of XX/XX/XXXX to XX/XX/XXXX showing that the funds had not been deposited. I received a response requesting a statement for the period of XXXX XXXX ( email attached below ) suggesting that western union had misread the bank statement ( attached below ) which clearly shows the period of transactions as XX/XX/XXXX to XX/XX/XXXX. I called and emailed western union clarifying that the bank statement included the period they requested. Western union indicated via phone that the bank told them they had deposited the funds into the recipient 's account and that the bank also provided them documentation of this deposit. After 3 additional calls to western union following up, I was told that they would provide this documentation to me by email within 24 hours so that the recipient could provide that documentation to the bank. The documentation was never provided after 5 business days. I followed up again with western union regarding the document and was told that there was nothing they could do ( see second and third response from western union below ). They declined to provide the document they previously indicated they would provide. Western union has not provided any proof that they transferred the funds to the bank or that the bank deposited the funds into the recipient 's account. Their website indicates that if the funds do not get deposited in the recipients account, that the funds will be returned to the sender. However, the funds from my transfer ( {$4600.00} ) have not been provided to the recipient as indicated via the service I paid western union to provide nor have they returned the funds to my bank account. They have declined to return the funds or locate them.
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| 01/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I was misled by a friends XXXX XXXX account ( which I had no clue it was her XXXX account until she recently posted on XXXX it was a XXXX account ) on how she experienced receiving government bail out funds and received a check. I decided to give it a try. She informed me that I need to be referred to a XXXX representative in order for me to qualify. She said XXXX contact the representative regarding the referral and gave me the phone number of the representative for FGGD Bail Out Funds. I texted XXXX XXXX. He requested for my identity including a picture of my ID, SS # and XXXX profile. He said I qualified for the program and to choose wisely on the amount due to the delivery fees. I chose $ XXXX which was {$1300.00} in delivery fees. I paid it upfront in XXXX XXXX XXXX XXXXXXXX XXXX location to XXXX, XXXX. He said your delivery should be in tact. On the day of the check delivery, he texted me and told me the delivery was delayed due to the taxes of $ XXXX which is ( 5 % of the $ XXXX ) needs to be paid prior to delivery according to state law. So I was given the run around to send $ XXXX XXXX XXXX again to erroneous people in XXXX, XXXX. At this point, the tracking was put on hold in Arizona according to the tracking number he provided. I questioned it again on why its on hold and he informed $ XXXX must be paid for insurance fee due to complaints of missing checks. So I paid $ XXXX through my bank and wired the funds to XXXX, XXXX. He confirmed it was received. I then get an email from a FGGD representative stating due to the delivery situation that I went through, my funds were upgraded to $ XXXX and fees of of $ XXXX is required for the check delivery. Mind you, I didnt request for an upgrade which I was very upset with XXXX XXXX XXXX and he advised theres nothing he can do and is unable to refund me all of the funds Ive invested. I have all of the receipts as my proof of funds sent.
My friend posted on XXXX today XX/XX/19 that she was hacked and XXXX XXXX XXXX is fraudulent and does not work for the Federal Government Grant Department ( FGGD ). Its a scam. Delete his phone number XXXX and XXXX.
XX/XX/19 Western Union Fraud Department Spoke with XXXX operator XXXX Case # XXXX New tracking # XXXX in replace of tracking # XXXX from XX/XX/19 XXXX XXXX XXXX Western Union Fraud Hotline Tracking numbers and details for every transaction.
A report will be filed for every transaction.
XX/XX/19 XXXX XXXX XXXX XXXX No XXXX XXXX XXXX XXXX, XXXX XXXX {$650.00} XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$650.00} XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$750.00} XX/XX/19 XXXX XXXXXXXX XXXX XXXX No XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$750.00} XX/XX/19 XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX {$750.00} XX/XX/19 XXXX XXXX XXXX XXXX No XXXX XXXX XXXX XXXX, XXXX XXXX {$750.00} Total {$4300.00} paid
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| 11/19/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I am a US citizen and I am currently in XXXX, XXXX XXXX. On XXXX XXXX, 2016, I had my sister to send me {$3500.00} via XXXX XXXX, which she was denied. She was told due to the high scams in XXXX she was not allowed to send me the funds. On XXXX XXXX, 2016, my sister went to Western Union ( WU ) to send me {$1500.00}.
The money was sent, however, the money was intercepted by someone. She was told someone picked up the money in XXXX, XXXX at XXXX. This is impossible because banks do not open in XXXX until XXXX and these types of transaction are only conducted at banks. Not like in the US customers can go to service stations, retail stores and grocery stores to send money via WU, money gram and other entities.
My sister filed a complaint, investigation reference number XXXX. WU informed her they will send the information to their agent in XXXX, XXXX XXXX to investigate and it will take 10-20 days to complete the investigation. WU asked her if she wanted the money refunded or resent. My sister informed WU she would speak with me first and get back with them. I instructed her to resend the money. Once she contacted WU and informed them to resend the money, she was told they could not resend the money until the investigation was over.
My sister attempted to send money via WU to our nephew in XXXX, MO and WU blocked her from sending money within the US. My nephew in XXXX has sent me money on several occasions via WU without any problems. WU also prevented her from sending any more money to me here in XXXX. WU completed its investigation and informed my sister they were NOT refunding the money because " I '' picked up the money. This is an outrageous and outright LIE.
I did not pick up any funds at XXXX in XXXX , XXXX as WU has alleged. As previously stated banks are not open at that time of morning in XXXX. The questions are who did WU give my money to ; who signed for my money, what identification was used to receive my money and most importantly what bank in XXXX, XXXX released the money? My sister has filed a police report concerning this matter and I have instructed her to contact her representatives of Texas and the FBI.
WU have crossed the line, I do not appreciate being lied on, I am not a criminal or thief. I am a retired XXXX who has worked for the XXXX for 30 years. If scamming is going on it must be within WU. We have asked WU for all documents from their investigation in which my sister was informed she should receive them in 24 to 48 hours.
WU has now told her she was misinformed, WU do not release their investigation documents, and she would have to file a subpoena to receive the documents. WU is giving her the run around concerning the address to send the subpoena for the documents. Your attention in this serious matter is greatly appreciated. Since I am currently out of the country I can be reached at my email address.
Thank you
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| 09/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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After Hurricane Irma, I send my children up North to Maryland. While visiting XXXX, my son ran out of gas money so I wired him {$100.00} via Western Union. At XXXX on XXXX/XXXX/XXXX I sent my son XXXX XXXX {$100.00} via Western Union online services. I received an email shortly after submitting the money transfer request informing me that the transaction was being reviewed. I contacted Western Union. After waiting on hold for nearly 20 minutes, a male answered and reviewed the transaction, they transferred me to Compliance after nearly 10 minutes the call dropped. I called back after waiting another half hour the male representative informed that the account was being reviewed for fraud, I explained that I did not understand. I am sending money to my son and have done so in the past. He stated that he would send Compliance an email to resolve the issue. A couple of hours later I reviewed the status online and it stated that money was ready for pick up. My son located a pick up location after showing his Florida drivers license he was told he it was not available. The time was close to XXXX. I called WU again, again long wait. The male customer service agent stated he would send Compliance a message, I said no I wanted to speak with them now. My son was without gas in XXXX. He stated that they would call me in less than 1 hour. it was getting close to closing time, WU locations close at XXXX. I called my son and told him to stay put. I called a relative in Maryland to pick him up. They did n't arrive until midnight to pick up my son and I was worried sick. The next day on XXXX/XXXX/XXXX I called WU and asked it money was ready for pick up, same story Compliance needed to verify my information, I was transferred over, call dropped. On XXXX/XXXX/XXXX I called again this time a XXXX told me to hold that he would reach compliance after I demanded a refund of money and fees. He put me on hold for 15 minutes came back and said everything was resolved money was ready for pick up. I had my relative take my son back to XXXX to retrieve {$100.00} because the pickup location was XXXX. Once he arrived in the evening he went to another WU and was told that money was not available. He called western union to verify information. I called and was on hold and then again called again and nothing. I kept getting transferred between foreign speaking individuals that spoke English with a heavy accent. Finally I got fed up and asked my relative to give my son {$100.00} for my son to get back home. on XXXX/XXXX/XXXX, at about XXXX I called WU again and after much waiting I demanded a full refund of {$100.00} and fees for a total of {$110.00}. Male informed that he would send it to appropriate department and that someone would call me within 24 hours, even though I demanded to be called back within 1 hour. 24 hours have come and gone No CALL, NO REFUND!
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| 12/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
Older American |
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On XX/XX/2022, I used the western Union transfer platform to send the sum of {$450.00} to my sister in XXXX, XXXX to pay my mothers medical and other sundry bills. According to the terms of the transfer, western union affirmed that the money would be delivered to my sister, XXXX XXXX XXXX XXXX account in XXXX Bank XXXX XXXX on XX/XX/2022. I was issued with a transaction and XXXX # XXXX by western union. In line with western unions delivery date of XX/XX/2022, my sister went to the nearest XXXX Bank to her residence on this date to confirm if the {$450.00} I sent has been delivered to the Bank and to pick up the money. She was however told by the Bank XXXX who oversees the western Union XXXX XXXX and international transfers, that there was absolutely no transaction associated with the XXXX number I was given by western union. My sister immediately called to inform me that the {$450.00} I sent to her through western union was not given to her by XXXX Bank because there was no transfer from western union to support the transfer. I then frantically called the western union XXXX here in the XXXX on XX/XX/2022 to find out the status of the money I sent to my sister through them. I was told by western union that it typically takes about 2 days from when the the Bank arrives in XXXX to process the delivery of the money to the recipient. In this context, western union said that I should tell my sister to return to XXXX Bank in XX/XX/2022 to pick up the money. Consistent with western unions advise, my sister again returned to XXXX Bank on XX/XX/2022 to pick up the money. The XXXX Bank XXXX transfers XXXX checked through the system and again told her that the said money has still not been sent to them and added that there was no record of the transfer. Bottom line, my sister left the Bank without the money. Before she left the Bank, I was able to speak with the XXXX Bank XXXX who confirmed that there was no record of my transfer in the system and told me to call western union to find out the status of my transfer. At this point, I because utterly frustrated and called the western union to complain about the non-delivery of the {$450.00} I transferred to my sister through them and humbly demanded that the money should kindly be refunded to me. They raised a case with case number XXXX and told me that they would contact the Bank XXXX Bank in XXXX to find out the status of the delivery and consequently refund the money to me. I want western union to refund my {$450.00} ( they can keep the transfer fee ) for their inability to deliver the money to my sister. I have repeatedly called western union to ask for my money and they have still not refunded my {$450.00} to me. I will therefore greatly appreciate if you could kindly intervene in my behalf and ensure that the {$450.00} which they have still not deliver to my sister is refunded to me.
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| 06/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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- I requested a refund for a {$250.00} Western Union money order I purchased, but later did not use. I received a refund minus a {$15.00} fee from Western Union in the form of a check for {$230.00}. The date on the check was XX/XX/2022, but I received the mail on XX/XX/2022.
- On XX/XX/2022 I attempted to do a mobile deposit of the check through my own mobile banking feature by taking a photo of the front and back of the check, but the numbers on the check was printed poorly and in some spots barely visible so it wouldn't work.
- I then went to XXXX and they told me they couldn't cash the check. I was given a receipt that said, " We're sorry, but we are unable to proceed with your transaction. Our decision was based in whole or in part on information obtained from XXXX XXXX XXXX XXXX XXXX XXXX XXXX authentication and risk management services to merchants and businesses nationwide. XXXX did not make the decision to take adverse action and is unable to tell you the specific reasons why the adverse action was taken by us ... .In addition, if you find that any information in XXXX XXXX file is inaccurate or incomplete you have the right to dispute it with XXXX XXXX .. '' - I called XXXX 's XXXX free number listed on the receipt and it was an all automated system and no customer service agents to answer questions. The system instructed me to key in the reference number of the declined check receipt and the automated system said there is no info they can provide, but try cashing it at the bank listed on the check ( XXXX XXXX ). So, I left XXXX and went to XXXX XXXX Bank.
- A XXXX XXXX bank clerk told me they could not cash the check and their system says they can only deposit it into a XXXX XXXX Account, but I do not have a XXXX XXXX Account and did not want to be forced to open one. They also said if I set up an account, there was no guarantee that the money from the check would be available immediately. The clerk suggested I try XXXX and she didn't understand why XXXX couldn't cash it.
- I left XXXX XXXX and went to a XXXX. They couldn't cash it and gave me the same type of receipt regarding XXXX as XXXX did.
- I left XXXX and went to XXXX Bank. They said they could cash it through their XXXX party, but there would be a fee of {$9.00} taken from, the check.
- In the end I was able to cash the check and received {$220.00}. I should not be forced to have to set up a bank account with XXXX XXXX to have access to my own refund. I should not have to drive to 4 different locations trying to cash a Western Union refund check and wasting gas during a time when inflation is so high. I should not have to endure even more fees when XXXX XXXX should have been able to cash the check for free.
Please Note : The toll free number Western Union listed is all automated as well, so there was nobody that I could speak to about this at all.
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| 10/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/2018 I gave {$2000.00} in cash to a Western Union agent in a XXXX XXXX XXXX XXXX in XXXX XXXX South Carolina. The money was to be transferred to a friend in XXXX XXXX. I was told by Western Union that the money was transferred and available for pickup by the recipient.
On XX/XX/XXXX the recipient informed me the money was not available. He had the WU tracking number but the agent in XXXX XXXX informed him the money was not transferred. I called Western Union and they said they had a few questions for me before they would sent the money despite telling me on the XXXX the money had transferred. I explained that the money was for a friend whom I know well and have sent money to previously. The Western Union agent then told me Western Union would not allow the transfer as it sounded like a " scam '' to them. The agent on the phone told me I could collect my money at the XXXX XXXX where I made the initial payment on XX/XX/XXXX. The Western Union at XXXX XXXX told me they could not return my money as store policy limits them to {$1000.00} refunds. I called WU again on the same day and they advised me to try another local agent. I went to a XXXX XXXX where they have WU agents and was told the same thing. " We don't do refunds over {$1000.00}. '' Still XX/XX/XXXX, Western Union advised me on the phone to try other agents in and around XXXX XXXX. I went to a XXXX XXXX in XXXX XXXX which was supposed to be another Western Union agent. XXXX XXXX told me their WU system was down and they did not know when it would be " up '' again. I called a fourth agent, in a check cashing establishment, and they said " they don't have that much cash on hand. '' XX/XX/XXXX I called Western Union again and spoke to a man who identified himself as XXXX, agent XXXX. XXXX assigned a case number to my issue and further explained that I would receive a refund in the mail by XX/XX/XXXX. XXXX told me to call him back if I had any further problems.
On XX/XX/XXXX I called Western Union to check on the status of the check. Their agent could not help me and he ( XXXX ) suggested I try to retrieve my refund in person. He was not able to transfer me to XXXX.
On XX/XX/XXXX I spoke to an agent named XXXX who said they had no way of tracking the check but he would send an email to the department responsible for refunds/checks, copy me, and ascertain the status of the check. I never heard from Western Union one way or the other.
XX/XX/XXXX I called WU yet again to see if any could assist me as I have not yet received the check. I spoke to two agents. The second one told me the check was sent on XX/XX/2018. Although it's more than two weeks I haven't received my refund. The agent assured me he would send an email to the appropriate department and copy me. As of this date, XX/XX/2018, I have not received an email nor a refund from Western Union.
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| 09/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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I have a mortgage with XXXX XXXX for my property at XXXX XXXX XXXX XXXX, PA XXXX. The loan number is XXXX and was originated in XXXX. It is a 15 year mortgage however I opted for an accelerated payment schedule whereby I would pay twice a month. I was told by my mortage broker that this would reduce 4 years off the length of my mortage.
I have been paying consistently on this loan and expected that it would be satisfied in XXXX I made a series of calls to verify and discovered that the loan will not be satisfied until XXXX.
At the time of the loan origination XXXX XXXX had a contractual relationship with XXXX XXXX to manage the accelerated payments. I was not aware of this until I called. As far as I was concerned they were one in the same.
I have never been given a scheduled for the accelerated payments. I never signed or approved of the schedule. I would not have accepted this if it only saved one year on the length of my mortgage. Paying twice a month was a sacrifice and I would not have done it to save one year on the length of the mortgage.
OnXX/XX/XXXX I had a conference call with both XXXX XXXX and XXXX XXXX. The person from XXXX said that their process was to have the borrower do an automated phone call to set up the loan schedule and that confirming documentation would have been sent. I do not remember any such call. It is my contention that they set up my loan schedule without consulting me because I never would have approved something that only saved one year off of my mortgage. This same person indicated that he was sending the same package of documents to me so that I could review them. I never received any documents which is further proof for my claim.
Additionally, I am referencing the disposition of an XXXX XXXX fraudulent claim. Pursuant to this action, I am entitled to damages.
CFPB Takes Action Against Mortgage Payment Company And Servicer For Deceptive AdsXX/XX/XXXX Consumers Deceived by XXXX XXXX XXXX to Receive {$33.00} XXXX XXXX, XXXX. The Consumer Financial Protection Bureau ( CFPB ) took action today against XXXX XXXX. and XXXX XXXX XXXX for deceiving consumers with advertisements for a mortgage payment program that promised tens of thousands of dollars in interest savings from more frequent mortgage payments. Under the terms of the orders announced today, XXXX will return {$33.00} million in fees to consumers and pay a {$5.00} million civil penalty to the CFPB, and XXXX will pay a {$100000.00} civil penalty.
Deceptive advertising has no place in the financial marketplace, said CFPB Director XXXX XXXX. Todays action is delivering relief for consumers deceived by XXXX and XXXX, and sending a clear message that these practices will not be tolerated.
I will continue to file complaints until one or both of these parties provide the information that I am entitled to.
XXXX XXXX XXXX
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| 07/19/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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XX/XX/2018 initiated paying off my home mortgage loan with XXXX XXXX XXXX. I was advised to call XXXX XXXX XXXX ( XXXX ) to have them stop taking withdrawals from my XXXX XXXX bank account but they already had. I was told to find out if they sent my money to the mortgage company - and if they had they would calculate the 'motgage payoff ' amount taking that into account, and if not ( i.e. XXXX was holding my money ) then I was to request that they send it back to me. They took my money ( {$2300.00} ) and did not send it to XXXX and I have been trying for 6 months to get them it send it back to me.
I am beyond frustrated with the lies and complicity of this fraudulent company. I have spend countless hours -on hold, being given the run around, blatant lies, being asked for bank info so they could directly deposit - which they never did, being asked for mailing address to 'send the check ' which never arrives. Trying to 'escalate ' to a supervisor/manager someone that could actually just do the right thing, but still getting people XXXX ( twice ), XXXX XXXX XXXX XXXX XXXX etc etc who just lie and say they will return my money. The last one was a doozy - after hours on the phone I supposably was talking to a manager - 'XXXX XXXX from the XXXX XXXX call center that told me she could see record of the escalation sand multiple 8 attempts on record and told me that the Ohio call center was in the process of closing down so that is why no follow up was ever done. She assured me ( like all the others ) that this would be resolved and a check for {$2300.00} would be returned to me - XXXX XXXX XXXX, XXXX CA XXXX. Like the last 5 at least I told them the XXXX quote of 'insanity is doing the same thing and expecting different results ' so how was I to believe this would actually happen? She promised she would call me in 3 days to follow up. I asked her to call me right back after we hung up so at least I would know she had the capability to do so and she did!! I had hope. Sadly that was on XX/XX/18 and I haven't heard or received a thing. I can't keep calling back and expecting anything to be different. I know this country has gone to * & ^ % with a malignant narcissist in power but does that mean all companies can companies run amok and defraud citizens? This company did from the get go by calling and claiming that they were from my mortgage company and my mortgage would be paid off faster wo fees. When I found out it was fraudulent I tried to 'undo ' pay map /equity accelerator to no avail. So I borrowed money to pay off my loan ( and be done with them ) and they still are stealing my money. Please help me recover my {$2300.00} and I promise I will never be stupid enough to trust a US financial company like that again! Thank you so much XXXX XXXX ( XXXX is XXXX XXXX - fyi bc has both our names on the CFPB site )
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| 12/20/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I have been doing business with Western Union for more than ten years and on the XXXX of XXXX 2016, I received a shocking news of my life. I sent money to my cousin in XXXX with an agent in my neighborhood at about XXXX. I was told by the cashier that she will put it on hold because I need to call this number XXXX to answer questions from Western Union customer service. When I got home at about XXXX I called the number from my home phone and answered few questions, the customer service representative assured me that she was going to release the money. I called my cousin at about XXXX Eastern Time and XXXX XXXX time to give her the TRACKING NUMBER. At about XXXX I had a call from my cousin, she was at the bank and the Bank said the money has not been released and the tracking number is not available. I immediately went over the tracking number with her and it was correct, I then called Western Union, the customer service representative told me that it has been picked up by the receiver. Western Union gave me the pick up time at XXXX ( XXXX Time ) a city in XXXX I said I am on the phone with my cousin the receiver, she was told the money has not been released and the tracking number is not available. I was devastated as well as furious. I have been given the run around, various representatives told me the case is being investigated and will call me from 24 to 48 hours Now the investigation is going to take 90 days. No one has called me, I have called more than eight times and spoke to representatives from all over the world.
I need my money as soon as possible, I am a valuable customer for all these years. This is not a credible business practice, I am supposed to get my money back and not wait after an investigation, because proper protocol was not followed. No one knew the tracking number only Western Union, my cousin and myself, meanwhile both of us do not have the money. So if the money was picked up before the receiver got to the bank whose fault is it. I need answers as to what happened to the money and want my money back.
On the XXXX day I called Western Union and I was told the case is closed, because picked up the money. I told them that is not possible and I need proof. I have spoken to three different people the latest person was on XXXX XXXX. This representative told me to go to the local precinct and obtain a subpoena and submit it to someone at the Western Union office. When I went to the precinct and told them my issue the detective told me they do not handle such cases. I tried to call the number that was given to me to submit the subpoena to ask questions. When I called the phone number, I had a recorded message asking for the XXXX digit extension, but I was only given XXXX digits. There so many inconsistencies and i just want my money back.
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| 07/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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On XXXX XXXX I transferred money ( {$200.00} ) to XXXX to my family using western union app as i have used it 3-4 time before same place same person. After the i got mail from the western union with all the correct information. The transfer was done using my bank account of sun trust to my sisters bank account in XXXX ( B2B ). the money has to appear to receiver bank account by XXXX XXXX but i waited, i thought it might take time. After a wait of 10 day on XXXX XXXX Saturday I called to the western union inquired about the money transferred and it happens to find out that money was transferred to wrong bank account in XXXX but the information i put and the mail from western union say correct details of everything.Then i called western union after hearing all my details XXXX from western union make a case ID and gave me, tell me we will look upon it and will give you reply within 24 hour but no body responded so i decided to call them back and when i called on Monday they took all information and hung up on me. next day i tried again same thing happened. i tried today again and the again hung up. I am sending all information that i have please help me to resolve.
Tracking number - XXXX case ID - XXXX My cellphone no. XXXX XXXX XXXX, Thank you. The payment for your money transfer has been received.
It will be available in XXXX XXXX 's bank account by XX/XX/2018.
If you have any questions, contact us anytime.
Thanks for using Western Union.
___________________________________________________________________________________________ This is your proof of payment for the money transfer below.
______________________________________________________________________________________________ Your tracking number ( MTCN ) is : XXXX Transaction Date : XX/XX/2018 XXXX ET Payment Method : Bank Name : XXXX Account ending in : XXXX Routing Number : XXXX Delivery Method : Bank Name : XXXX Account ending in : XXXX Bank Code : XXXX Mobile Number : XXXX Street : XXXX XXXX XXXX XXXX : XXXX Sender : Name : XXXX XXXX Address : XXXXXXXX XXXX XXXX XXXX XXXXXXXX : XXXX XXXX : VA Country : UNITED STATES ZIP : XXXX Phone Number : ( XXXX ) XXXX Receiver : Name : XXXX SHARMA City : XXXX State : XXXX Country : XXXX ZIP : XXXX Expected Payout Location : XXXX, XXXX, XXXX Payment Information : Bank Name : XXXX Account ending in : XXXX Routing Number : XXXX Account type : CHECKING Payout Information : Today 's Date : XX/XX/2018 Date available in receiver 's country : XX/XX/2018 Delivery Method : Receiver 's bank account.
Billing Summary : Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Promotion Discount : - XXXX USD Total : XXXX USD Transfer Summary : Exchange Rate : XXXX USD = XXXX INR Transfer Amount : XXXX INR Total to Receiver : XXXX INR
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| 08/13/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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I went to a Western Union agent and sent money to my wife, I am in XXXX she is in XXXX After completing the transaction on my end my wife showed up presented her valid Photo Drivers license and they have refused to give her the money because they say they cant issue it because of her name is to common based on regulations issued by the XXXX, when I contacted them this is what they say we have to provide I am not comfortable sending ID information through XXXX XXXX & how can they guarantee it will remain secure. And how would the agent at the mom & pops store even know if I send it to WU and they do not have a computer or a screen on their register to even verify it is my wife.. here is what they have said on XXXX ... ... ... ... ... .To complete this transaction, Western Union will need to obtain and review a copy of the receiver 's government-issued photo ID, for example, a passport, driver 's license, or any other national ID and additional verbal details.
The copy needs to include both sides of the ID, and any government-issued photo ID, from any country, is acceptable. The customer should also include their place of birth XXXX city and country XXXX if not listed on the ID, occupation and residential address.
Please also make sure the following information for the receiver is filled out in XXXX in the message to Western Union : Full legal name of the receiver : City and Country of BirthDate of BirthID NumberID TypeIssuing country : ID Expiration DateResidential addressOccupation ( please specify position, or business area ) ....
for me to get a refund They want this ... ... ... if the receiver is not able to provide the required ID, a Letter of Explanation ( " XXXX '' ) is needed to let us know why the customer is unable to provide ID. If the customer must pursue this option, the following information must be provided in the LOE by the sender : Content of Sender Letter of Explanation : o MTCNo Full legal name of the receivero Date Of Birth of the XXXX City and Country Of Birth of the receivero Relationship between sender and receivero Purpose of the XXXX Explanation why ID copy can not be providedo Occupation of the XXXX Address of the receivero Sender 's signatureproblem is she has a valid photo id, I explained to them that I am not comfortable sending this info to them after having problems with my Identity being used or taken ... .As a disable/retired U.S. Veteran I understand being secure but they are asking me to give information my bank does n't even have, nor do I provide anyone ..How is some of this relevant to a simple money transfer??? and also what does our birth information and occupation having anything to do with it..That information would n't be on her Photo driver 's license anyhow
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| 09/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XXXX, my wife and I received our mortgage payoff information from XXXX XXXX XXXX XXXX. The payoff instructions indicated final payment must be wired, or mailed cashiers check. I chose the former, being ( I assumed ) faster and safer. On XXXX, I went to the Krogers store at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, VA XXXX, as they were the nearest Western Union center. I provided the woman at customer service all the wiring information given to me. My payoff amount, {$590.00}, and the wiring fee, {$16.00}, came to a total of {$600.00}, which I paid with my XXXX XXXX XXXX debit card. When I arrived home, I went to Western Union tracking online, and entered the receipt 's tacking number XXXX, and saw that it was listed as " Received. '' Since it was Friday, I waited until Monday XXXX to call XXXX XXXX. I was told by the XXXX XXXX rep that they had not received payment, but it could take " a couple days. '' Wednesday XXXX, I called XXXX XXXX again. Payment not received. I was asked to scan my WU receipt, and email it to their research incoming dept. I did so when I returned home at XXXX XXXX. Very concerned, I called XXXX XXXX again XXXX. Payment still not received. The XXXX XXXX rep was very helpful in getting my final mortgage payment completed ( via our escrow ), and contacted WU while I was on the phone with her. After a lengthy process, she was able to connect to a WU representative. She gave the WU rep the XXXX XXXX wiring info he requested, and all of my wiring information. The WU rep assured me my money would be refunded, but " please allow XXXX hours. '' I was assured I would be contacted. I also filed a claim online with WU when I got home, supplying all information, and referencing the confirmation number the WU rep gave me. Being Friday afternoon, I patiently waited until late Tuesday afternoon, XXXX, before calling WU. I was told it was " still being investigated, '' and I " might want to have the sending WU branch trace it. '' I received an email from WU as a result of my filing online, essentially saying it was " up to the receiver '' to issue a refund. Basically, I was being given a massive runaround. The problem was with the woman at the XXXX WU apparently guessing at the receiver, and sending it to the wrong place! The XXXX WU told me I would " have to take it up with Western Union. '' Again, a runaround. I find it nearly impossible to believe that, in this digital age, a company as huge as Western Union ( {$5.00} billion revenue in 2017 ) can not manage to ascertain WHERE my money was sent, WHO received it, and REFUND my money to me promptly! I am patient, but my patience is not without limits. I hope that you office will offer me assistance, for which I offer my gratitude in advance.
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| 03/02/2016 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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I can confirm that Western Union ( WU ) is a very incompetent institution. I sent money to my father who is XXXX years old XXXX. He could not pickup the money after making 3 trips to the bank. The bank XXXX also could not release the money stating that they did not have the MTCN number. I am dealing with not XXXX but XXXX incompetent institutions. I called Western Union and their excuse is that my father 's name is similar to the person who can not use WU. What a stupid excuse! No one took the initiative to check the record of the history. Very little money for my father 's birthday and they made a big deal to take away my precious time to solve their problems because they are incompetent. A lot of people have the same names, especially the country I came from, that 's normal in XXXX. But not to release the money to an XXXX years old man who they know better to try and assist him, is absurd! I can not believe that between the bank and Western Union, no one could use the brain to go an extra mile to solve the problem. I 'm here in NY and solved the problem for these XXXX incompetent institutions. First WU sent a confirmation email saying my father can pickup the money ( strike one! ). Once you confirm with anybody, it means " a go '' yes? If WU could not release the money, they should have sent a very specific email stating they need a copy of my father 's ID for their future record so they will not release the money to a wrong person, so we all can solve the issue before my father 's trip to the bank, not after. This should have been stated clearly! Then my father took not 1 but more than a trip to the bank, 3 days in a row ( strike two! ). They still could n't figure out how to solve the issue. Then they got me involved ( strike three! ). With a high-tech going around, I asked my sister ( who lives in the XXXX country ) to take a photo of my father 's ID and send it to me. Between my sister and myself, we solved the problem and we always do. I then sent the email to WU staff member and request with a firm instruction to release the money immediately. This should have been done by the company, not an individual person. Like I said they should have sent a very specific email ( not a confirmation email ) prior to my father 's trip to the bank. So OK, security check, I get it. But not to communicate with me is a wrong strategy ; I am the sender. This is enough to confirm that WU is very incompetent and a bank can be even more incompetent dealing with them. Put two and two together, we got XXXX! No wonder the banks are failing! I 'm not surprised. The people who work at these XXXX large institutions take no initiatives to assist a customer. Lack of training? Maybe. This should be the next XXXX case study.
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| 10/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Complaint About : A Worldwide Corporation refused service 's offered to me that is offered to the general public which impact my constitutional rights and civil liberties.
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Type of problem ; A Worldwide money transfer corporation refused to allow me to patronize their corporation to perform a money transfer from the United States of America abroad. This corporation stated they have the right to refuse service to individuals in the general public but are required to comply with legal and regulatory standards in countries they service ; their decision toward me XX/XX/XXXX violated my constitutional rights and civil liberties as an American Citizen ( please reference page _ attached ).
What happened : On XX/XX/XXXX I attempted to patronize a worldwide money transfer fee service corporation and was refused service. Their call center stated a " COD '' had been placed on my account and I would need to contact their internal Global Consumer Reinstatement department via email. This department asked me to complete and return their Consumer Reinstatement Questainnare along with any necessary documents requested. On XX/XX/XXXX all of the proceeding was provided to this corporation.
On XX/XX/XXXX I received an email from their employee named XXXX Op XXXX who stated all documents had been receive and tracking # XXXX had been assigned. Having been told it would be completed within ( 5 ) business days and having exceeded that time frame on XX/XX/XXXX I inquired via email a second time to that department and was informed by XXXX Op XXXX that they were working to solve my issue ( please reference documents enclosed ).
On XX/XX/XXXX I received outcome from this department communication stating this corporation has the right to refuse service to anyone in the general public and based on their service terms and conditions they stood by their decision to see that I would continue to be refused service.
What company is the complaint about - Western Union.
People Involved : XXXX XXXX - Customer XXXX ( Op ID : XXXX ) XXXX ( OP ID : XXXX ) Pertinent Additional Information : I have been a Western Union Reward Point 's Member since XX/XX/XXXX ; my WU # is XXXX.
From XX/XX/XXXX to present .I have acquired over XXXX reward points patronizing this corporation and have never had any problems.
MTCN number 's of past use are listed below although some of the dates, transactions and dollar amounts vary which show my frequency patronizing this corporation. It was similiar to buying stamps at your local post office in using their service : XXXX,XXXX, XXXX, XXXX, XXXX, XXXX, XXXX,XXXX,XXXX,XXXX,XXXX,XXXX,XXXX,XXXX, XXXX,XXXX,XXXX,XXXX,XXXX, XXXX,XXXX,XXXX,XXXX,XXXX,XXXX,XXXX,XXXX,XXXX
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| 07/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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On XX/XX/2019 I received 16 emails from Western union about my account was updated, my password has been changed and money transfers followed by a phone call from Western union fraud department. The agent on the phone asked me for my name and asked me did I authorize the wire transfer which I replied no I did not and was placed on hold while he was stopping the transactions the agent then told me that the transaction was declined and the money will be sent back to my checking account. I immediately called my bank to cancel my debit card and inform them of the fraudulent activity and was told that an investigation will be done. I also changed my password to my Western union account. Fast forward to XX/XX/XXXX I received letter from XXXX stating that they did an investigation and was provided documentation by western union proving that I did authorize the wire transfer and this was not a case of fraud and XXXX will deduct the money that was replaced. At that time I found out that Western union did not refund the money back to my account. I contacted western union multiple times on XX/XX/XXXX and was told multiple times that on that day of XX/XX/XXXX there wasn't any wire transfers on my account and my Western union account was closed and kept brushing me off and told me to contact my bank. I spoke to Western union and XXXX fraud representatives 8 times that day. I finally was able to reset my password on my Western union account to on XX/XX/XXXX there were attempted wire transfers all at the same time, 2 were successful 1 was declined by western union and 1 just says unavailable all were repeated to my mother 's name payout location in the state of North Carolina but the payout location was in XXXX, XXXX. My mother does not reside in nor has ever been to XXXX. The 2 payouts for {$200.00} which totaled {$410.00} was paid out in XXXX statements were collected in XXXX according to the Western union statement by my mother which is not possible. But despite the email activity and the obvious fraudulent activity that is visible on my Western union account Western union just apologized and said they can not refund me my money because it has been collected and they can not retrieve the funds. I have the transaction tracking numbers from XXXX and the 4 wire transfer tracking numbers from Western union along with copies of all 16 emails from Western union when whoever did this hacked into my western union account and changed my profile and password. I will also be going to my local precinct to see if I can file a report. This was clearly fraud that was allowed to happen through Western union and they knew it was happening and they're trying to pass the blame elsewhere.
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| 10/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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Yesterday morning, friend attempted to send me an instant cash transfer of $ XXXX from his city of XXXX, NC to mine, XXXX XXXX, CA using Western Union. At the office he visited on XXXX XXXX in XXXX, he was charged {$230.00} to send $ XXXX and was told the money would be available right away. He handed over {$4200.00} -- in cash, not using a check, just plain cash! -- to the Western Union cashier. He was given a receipt with a transfer tracking number associated with it. Moreover, despite him telling the cashier how to spell my first name ( XXXX ) three times, he misspelled it, " XXXX. '' My friend called the 800 number immediately to get this resolved, and they promised to resolve it and call him right back -- and they did not do so.
As of the evening ( PST ), four hours later, I went to the Western Union on XXXX XXXX. in XXXX, CA, gave them the tracking number ( XXXX ), and attempted to get my $ XXXX. They told me that there was no transfer associated with that number. I tried to get the cashier to speak with my friend who was on the phone from NC. My friend also sent me a photo of his paper receipt, but the agent would not even look at it. He claimed that their office is a " third party provider '' with no access to any information, and that my friend would simply need to call the 800 number. When he called the 800 number, the person on the line said that the transfer was " under review '' but they would not connect him with the unit reviewing his ( cash! ) transfer. They said they would call him within 2 hours, but that commitment was not kept. They never called him yesterday.
Today, my friend ( the money sender ) called once again to see what was going on with his/my cash. At this point, a Western Union supervisor told him that because of the size of the transfer, it was on hold and under review for 48 hours -- a different set of excuses than yesterday 's ( the 2 hour review period ) on the same 800 number. No one had told him this when he handed over {$4200.00} in cash at the office in NC -- they gave him the impression that it was an instant transfer. Had we known of this 48 hour delay, my friend simply would have XXXX XXXX me a cashier 's check from his bank, and I would already have it, today -- for about 10 % of the cost!
Western Union has {$4200.00} of our money and has been deceitful about the process. They advertised an instant transfer, which is why we used them instead of overnighting a bank check. But this was a lie. They still have our $ XXXX, and they have charged us {$230.00} for deceitful service. It not only feels like usury, but at this point, with our money missing, it is plain corporate theft.
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| 09/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
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My complaint is inregards to business with Western Union, as a customer I truly feel they practice Deceptive business practices and I feel I am a victim to these practices.
I purchased three money orders to pay my rent. I made them payable to XXXX XXXX and mailed them, XXXX XXXX informed me that they never recieved them. The money orders have not been cashed so I considered them lost.
I followed instructions on reciepts in regards to get a refund. Around XX/XX/XXXX I called wester union customer service and stated that the money orders were lost and I needed a refund. Western Union customer service told me to wait 15 days then mail in original copies filled out signed and make photo copies for my own records.
I felt odd that western union customer service wanted originals, and I literally asked twice if it was nessasary to send originals and not a photo copy, the customer service rep stated Yes, then stated I must send in {$15.00} dollar per money order processing fee for refund request then wait 30 days for refund.
I did not feel comfortable sending in fee so I asked if western union could deduct it from the refund, the customer service rep said yes. I mailed money order reciepts in on XX/XX/2018 to a post office box that the western union receipt states, and was confident that I would recieve refund in 30 days minus processing fee.
30 days passed and I didnt recieve anything. I called western union customer service on wendsday the XXXX of XXXX and western union service rep told me western union havent recieved Any Reciepts from me, this upset me and made me fill very uncomfortable. The western union representative seemed to just keep reading a script that ran me in circles, the service rep Literally told me I had to mail the reciepts again and wait 30 days. I told the rep I dont have physical copies because I was clearly told that it was Procedure that I mail Original Copies to them.
I then asked if western union had an email address I could scan the copies I have to western union, they said Yes scan them too XXXX.
I then asked why the service rep did not have me scan copies to that address originally instead of stating it was procedure to mail original copies, and the rep would not answer directly, and that made me fill uncomfortable and truly felt their business practices were deceptive. She stated I should scan the reciepts, and call back in 5 business days.
I feel the customer service is terrible, and I still have not recieved a refund after I followed the procedures stated to me over a month ago.
I could not imagine the frustration an elderly person or mentally disabled person would have with the business.
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| 11/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Hello. I rarely use international transfers, I used XXXX and Western Union without any problems. On XX/XX/21 I made a {$3600.00} transaction in XXXX to my son from my bank XXXX XXXX XXXX XXXX XXXX via Western Union. In XXXX, because of the covid protocol, there were restrictions in the work of the Western Union, then they did not have a sufficient amount (! ), then they said that there were some problems with the transaction. I called Western Union to confirm the transaction onXX/XX/XXXX, but they just transferred the money back to me. Okay, I went to Western Union located at XXXX store in XXXX TX. There I was told that they did not have the entire amount (! ) And I had to go to the other store. I tried to convince them that I do not need money and I want to send the entire amount to XXXX again. I said that they shouldn't give me the money, they would just forward the transaction. But they refused and said that it looks like a scam!!! A few days later, about two weeks ago, in Western Union located in XXXX XXXX TX, I asked to resend money to my son again. The employee tried several times but without result. Then she returned the entire amount of {$3600.00} + sending fee to me and tried to do the whole process from the beginning. She didn't succeed ... She advised to try again in a few days. But I got the idea! I have an account in XXXX, but the custom service told me they do not make international transactions and advised XXXX. Oh XXXX! A huge company! They can help me! I opened an account, confirmed my identification and the identification of my bank. My son in XXXX did the same. XX/XX/21 I tried to make a transaction : {$3600.00}, {$1800.00}, {$360.00}, {$180.00} but only {$18.00} succeeded. I thought because I'm a new client, my account has restrictions or a limit. But XXXX custom service reported that my account is transparent/clear and does not have any restrictions or limitation. But they see that my transactions do not go through the XXXX XXXX XXXX. What is the reason for this they do not know and advise me to try it in 48 hours and my son should make a payment request. We did it. My son made a request and I waited 62 hours. As you already understood, I could not make a transaction today... This is money for my son for a wedding and this is the my first gift for this. This is a transaction from a legal person to a legal person, from a legal bank to a legal bank, from legal money received from legal work! My son and I do not have any criminal or financial problems and I hope this is some kind of mistake and can be easily fixed! Sorry for the long post, but I tried to make a complete picture. Respectfully, XXXX XXXX
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| 09/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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For several years, I have used Western Union ( WU ) to primarily provide regular financial assistance to my relatives in XXXX, and particularly, to my younger brother XXXX.
In XXXX of this year, XXXX was diagnosed with a medical condition that required an urgent XXXX XXXX. All payments were to be made directly to the clinic.
- On XXXX I sent a transfer in the amount of {$1100.00}. The transfer was approved after someone from WU confirmed the transaction with me.
- After that, I continued sending smaller amounts for XXXX after care needs using various care takers : 1 ) XX/XX/ ( {$200.00} ) 2 ) XXXX ( {$150.00} ) 3 ) XXXX ( {$100.00} ) 4 ) XX/XX/ XXXX - ( {$100.00} ) Around XX/XX/21, XXXX XXXX got infected and required urgent attention. XXXX was to immediately return to the clinic. Unlike America, patients in XXXX will not receive any urgent care without paying the dues first. On XXXX, I filled a wire transfer in the requested amount of {$300.00} payable to the clinic same as I did on XXXX. This time around, an untrained, rude and insensitive WU representative, told me, after confirming the transaction with me, that it was declined due to fraud suspicion.
I work in the financial industry as a risk manager, and part of my work includes assessing fraud risk. A suspicious transaction should be rightfully denied, if the account holder knows nothing about it and authorizes the transaction to be cancelled. However, once the transaction in question is validated by the account holder who has been thoroughly authenticated, there shouldnt be any reason to deny the transaction. If a financial institution still has any suspicion, it should fill out a Suspicious Activity Report ( SAR ) and send it to the feds, instead of inconveniencing a customer and causing irreparable damages. Additionally, I own several accounts with several financial institutions and have never been denied a transaction, after its validity has been verified and confirmed with me.
The manner in which an untrained, incompetent and irresponsible WU representative questioned me, especially that I had already transacted a similar transaction on XX/XX/, and declined the transaction on XXXX, even after I was fully authenticated, validated the authenticity of the transaction and made several attempts to stress the urgency of the wire, caused a delay in treating my brother XXXX who succumbed of his XXXX and XXXX on XXXX
Western Unions irresponsible, and incompetent handling of fraud risk has caused irreparable damages to my family. My brother XXXX, to whom I sent money via WU for several years, couldnt get his last medical treatment because of WU.
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| 12/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I purchased a money order on XX/XX/2016 ( to cover my rent ) at XXXX from XXXX, GA XXXX. I mailed it out on XX/XX/2016. It is XX/XX/2016 and my rental company still has n't received the money orders. Last week I contacted my rental company to ensure they had n't miss-placed them and also to advise them of whats going on. After carefully researching they have n't received them either. Monday morning I contact western union to track the money orders. After speaking with an agent he advised they have n't been cashed. He advised to wait a few more days because it can take 10-15 days in the mail ( Which I 've never known a money order to take that long ). He then proceeds to let me know after that I could file a claim and pay XXXX ( non-refundable ) to have them place a stop payment and it would take an additional 6-8 weeks before they could process it and send my money back to me. At this point I think that is ridiculous giving this is my rent money and I do n't have money just laying around to pay an additional XXXX to my rental company. I asked if he could send me an email detailing what we spoke about so I could forward it to my rental company and he told me no. I asked to speak with a manager. He proceeds to place me on hold for an hour and never came back. I called back and had to explain myself to yet another person who placed me on hold again for 30 minutes. At this point I am very frustrated. I called the next day and spoke with another young lady having to yet again explain the situation and I let her know I just would like to speak with a manager and for her not to place me on hold. She proceeds to get a manager. The manager gets on the line and I explain the situation yet again. She informs me there is a form she would have to send me via email and she could also send the email to me to send to my rental property. I thank her and wait 3hrs for this email that never arrived. I call back again only to explain the situation to another agent. The agent says oh she forgot to tell you it will take her 24/48 hrs to send you the emails. This timeframe is running into the holiday season which means I would n't technically receive the email until monday XX/XX/2016. I feel as if this is ridiculous and this is my rent money and I could be evicted and have a small son. Customers should not be treated in this manner. I do know that companies have policies and procedures but I also know they can bend for certain circumstances because the manager said they could. Whatever can be done needs to be done as soon as possible. My living situation is in jeopardy and I feel like the agents at western union could care less.
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| 09/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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NO COPY OF WHO ENDORESED THE MONEY ORDER HAS EVER BEEN RECEIVED from Western Union.
DEFINITION OF ENDORESED - Sign ( a check or bill of exchange ) on the back to make it payable to someone other than the stated payee or to accept responsibility for paying it ) I am not asking for payee information. Western Union please send a copy of facts : a copy showing bank account tracking information such as the XXXX XXXX routing number and account number that the money order was cashed from that also shows that XXXX stamped or signed the money order. A blank money order shows nothing and just saying that Western Union sent three copies and to call XXXX XXXX means nothing. Fraud and Scam. Money was paid to Western Union to provide this information to me.
Western Union has been deceptive in providing me with proof/factual information on who cashed the {$130.00} money order that I paid for and has refused to provide me with a copy on who endorsed the money order. I have requested for months that that Western Union ( Western Union Reference Number : XXXX ) give me traceable information on who cashed the money order and as of today, XXXX, they have refused to provide facts and keep providing useless responses. A copy of the money order is attached. The problem occurred in XX/XX/2020 after my bill was not paid. I contacted the XXXX XXXX XXXX ( complaint ID # XXXX XXXX to resolve this with no conclusion after Western Union refused to send me a copy on who endorsed the money order. Western Union also closed the case since they sent me a copy of the front of the money order and a blank copy of the back of the money order. I also contacted FTC with a complaint and never received a response. I need the following facts on who endorsed the money order who cashed it and where did the money go since XXXX never received it. Western Union refuses to send me the following after they told me to pay them {$15.00} to receive a copy of the front and back of the endorsed money order. I have never received the following from them : company name or person who endorsed the money order a copy of the back of the endorsed money order ( not a blank copy of the back of a money order ) the bank account number that the money order was deposited to the banks name or routing number. I am requesting that Western Union send me a full refund of {$150.00} - {$130.00} for the money order and {$15.00} for the requested copy of the endorsed information from the money order to resolve this complaint. Western Union please contact our Corporate Headquarters at XXXX, and provide the Western Union Reference # : XXXX. You may also email us at XXXX.
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| 08/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Hi! I am filing a complaint against Western Union regarding a fraudulent activity that occured on XX/XX/2019 around XXXX XXXX. My online Western Union account was hacked and someone transfered a total of {$3800.00} in two separate transactions of {$1900.00} each. The hacker attempted for a 3rd transaction but due to inadequate balance in my bank account, the transaction canceled. To minimize red flags, the hacker used my friend 's name as the " recipient '' since I had sent her money in the past but they used a " fake address '' which was XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX. Nothing comes up when you XXXX that address.
I found out about the fraud 3 days later when I checked my bank account and found the balance to be close to zero. I called Western Union and they told me that since the transactions have been completed they will not refund me the money, I should file a report with my local police. The report # they provided me is XXXX. I have raised some very important concerns to Western Union for which I haven't yet received a reasonable explanation. They are listed as follows : 1 ) how was the hacker able to put in a fake address in the system? Why didn't the western Union app gave some kind of an error? While he used my friend 's name and phone number the address was entirely wrong including the ZIP code.
2 ) even if the person was able to transfer, how could they pick up the cash in person with a fake address? You need an Id and a " pan card '' ( for tax purposes ) in XXXX to withdraw any amount over {$45000.00} so how was the person able to do that?
3 ) When someone transfers money using a bank account it takes 0-4 days, in the past when I have sent money it has taken 3 days but somehow I qualified for the faster delivery that day and the money was available within minutes. I saw the email later.
4 ) How could they approve the same transaction of {$1900.00} twice? If I had money in my account they would have allowed it to happen the 3rd time too.
Western Union won't reveal the personal information the person who picked up the cash from a Western Union location such as the id that was scanned. They would only give to the law enforcement. While I am going to lodge a complaint with my local police, I am not sure if anything will come out of it so I wanted to try this channel so I can be heard. It was my hard earned money that I lost in a split of a second. I demand refund from Western Union for their negligence.
I really hope someone can look into this.
I am attaching a few screenshots of the emails I received from Western Union that will show you the details.
XXXX ( XXXX ) JXXXX
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| 11/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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1. XX/XX/XXXX - I sent {$200.00} to XXXX XXXX XXXX in the XXXX via Western Union with MTCN # XXXX and they confirmed transfer via email at XXXX 2. XX/XX/XXXX ( XXXX ) - another email was sent that the delivery method for the transfer was updated which will not be sent to receiver 's bank account instead of picking it up.
THIS IS WHEN IT ALL STARTS.
3. XX/XX/XXXX ( around XXXX via mobile phone call ) - This was my first call to check up on the transfer because he was never able to pick it up. They mentioned the following phrases/words/sentences that I just wrote down : - on XX/XX/XXXX, the bank that was supposed to receive the money rejected it - Western Union has to request for a manual rejection from bank where money was supposed to be sent so it will go back to Western Union - " under investigation '' - they created a case/complaint # XXXX 4. XX/XX/XXXX ( around XXXX ) - I called back again and talked to someone named XXXX under their " Concern Department '' and she said that this concerns the " digital payments team?!?!? '' and that they will request for the manual process on the bank that was supposed to receive the money to REJECT the money AND that it will take " XXXX days for the money to be returned back to my bank account '' after I receive an email acknowledging the process. I never received an email!
5. XX/XX/XXXX ( around XXXX ) - talked to someone named " XXXX XXXX and he said that it is already " UNDER INVESTIGATION ''?!?!?!? and that the " RELEVANT TEAM '' is on it! and I will get an update within XXXX business days and that I can call back if I don't hear anything ( THEY SAY THIS ON EVERY CALL AND I NEVER GET AN UPDATE!!! ) 6. XX/XX/XXXX ( around XXXX ) - i talked to someone named " XXXX ''?? and these were the things/words/phrases he mentioned ( i can't really understand with the heavy accents ) : - " back office team '' - " a different department handles this '' - " working offline '' but that he said he escalated it and i will get an update within XXXX hours and of course I NEVER DID 7. XX/XX/XXXX ( around XXXX ) - they just keep telling me the same thing over and over again, which is what is on their script I assume. So I told them if I don't get my money back, I am calling the Consumer 's Protection Agency. And here I am because even though they sent and email ( on XX/XX/XXXX AT XXXX ) acknowledging this transaction and even said, " we are DELIGHTED to assist you ... and that their bank processor has confirmed that the transaction has failed and they they will proceed with the refund, I never got the refund at all ... that was XXXX BANKING DAYS AGO...
Please help.
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| 08/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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|
Web |
Older American |
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On XX/XX/2018 I paid ( {$9.00} ) Western Union ( Quick Collect ) to wire transfer {$430.00} to my bank, XXXX XXXX XXXX XXXX. The clerk accepting the money asked for my name, address, phone number and account number. I gave her my bank deposit slip showing the information that she asked for. She typed in the information then provided me a receipt from the store and the Western Union receipt. I wanted to wire this money because I had a payment deadline to meet the next day, XX/XX/XXXX.
I waited about an hour when I got home then checked my account on my mobile phone for the deposit and it was not there yet so I again waited for another while before calling my bank. I had paid for this wire transfer at XXXX XXXX and it was almost XXXX XXXX. and my bank checked everywhere for a deposit but no deposit had been received!
I called Western Union customer service and spoke to an agent, XXXX, at XXXX XXXX He checked for the transaction and found that it had been sent in error to a different company, a company called XXXX Credit Card! He told me he was sending that company an email advising them of the error and requesting a refund from them and that I would have to wait 24 to 48 hours for them to get " permission from them '' to refund my money! I called again the next day and spoke to XXXX. He said they'd had no response yet and give me a case # XXXX to refer to. I called 48 hours later and spoke to XXXX and she advised me they still had not received a response to their email! I requested to speak to a manager or supervisor. I spoke to a supervisor, XXXX. He said they had to wait for a response to the email " authorizing Western Union '' to refund my money! I told him that they, WESTERN UNION was responsible for the error in transmitting that transfer and that WESTERN UNION should refund my money and " they '' wait for their refund! He said that he couldn't do anything but wait.
I had to borrow money at last minute to make my payment on XX/XX/XXXX but now I need that money back to pay what I owe but they don't care.
I have waited 8 days and called again today. I spoke to XXXX today and he checked but told me exactly the same story -- '' they haven't received a response to their email and they can not refund my money until they get permission from XXXX Credit Card ( the company in error ) to refund it! I asked to speak to a supervisor. I was transferred and the phone rang 14 times but no one answered! They refuse to help or refund my money!
I am retired and live off my fixed social security income. I don't have the luxury of waiting like Western Union can wait! Please help. Thank you in advance.
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| 12/17/2016 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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When I went to the XXXX sometime this year for my medical purposes I used Western Union to send funds to myself. Long story short XXXX/XXXX/2016 I made an online transaction sending {$2500.00} for myself and suppose to be picked up at XXXX on the brach in the XXXX. Got an confirmation email from Western Union providing the MTCN #, that the money was sent and it will be ready to be picked up on XXXX/XXXX/2016. So I went to the branch on XXXX/XXXX/2016 and tried claiming the funds? For some unidentified reason they did n't release the funds. They made me sit there for hours and talked to the agents over the phone to see and find out what was the issue.
I spoke to some of the agents but it seems that they did n't know what to do or tell me that time. I got so frustrated not being to able to get my funds and that really put me on a lot of XXXX and end up having XXXX of my XXXX. Spent so much money on long distance calls but it got never resolved when I was in the XXXX. I needed some funds that time to start my medical treatment. Since i didnt get any funds yet I had to rescheduled all my doctors appointments even my flight had to be cancelled and bought a new plane ticket. It was a huge setback for me XXXX with my condition.
I believe that Western Union should be the one who 's responsible for this negligence. I used their service numerously and I am much aware of their policy in any circumstances.
Instead of getting all mad and upset I told myself that I should deal with my medical condition first before anything.
So when I finally had the chance I contacted Western Union to resolved this problem. XXXX/XXXX/16 I spoke to XXXX of the agent and explained what had happened she resolved and came up with a conclusion by telling me that I was due for a refund and will get a check in amount of {$2500.00} within XXXX10 business days in the mail. Waited almost 2 weeks no check arrived. So I finally called him again this time around they said I will follow up and I should be getting a phone call from XXXX XXXX of the senior supervisor but I did n't receive any phone call or whatsoever. Called couple of times they said the same exact thing that I will receive the check between XXXX business. As I kept following it up things that I was told from the beginning suddenly started to changed. I will stop my story from there because the story went on and on and on. Spoke to at least XXXX to XXXX different agents but nobody seems to have to knowledge or the proper training to resolved this problem. I wish that this get resolved soon as possible and all I expect really is to get what I really deserved.
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| 10/23/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Servicemember |
|
. Here is the Needed Information.
XXXX XXXX, XXXX I went to XXXX at XXXX pm as usual for a work day.
- unauthorized transaction occurred at XXXX and XXXX XXXX western union transfers to the XXXX occurred. These were transaction XXXX for {$980.00} and XXXX for {$990.00}. They were picked up at XXXX and XXXX.
XXXX XXXX, XXXX around XXXX I woke up from sleep and saw the transactions in the email. I called western union to stop them. They replied it went through and was picked up in XXXX city. They recorded my immediate dispute as # XXXX. They said to file and internet fraud report at 1c3.gov.
- I filed the fraud report at ic3.gov.
- I called XXXX XXXX XXXX They said the hackers they to send a third transaction but the card locked up. I sent dispute message to XXXX XXXX.
- I messengered XXXX XXXX.
She said she was at work at the pick up time and lives XXXX hours away from XXXX. I had sent her {$50.00} for XXXX XXXX on XXXX XXXX, XXXX - I called Western union and asked for verification who picked up the money. They said they would not release the information. They would not tell me the Ip Address of who access my Western Union Account. This would only be released to the police.
- XXXX XXXX acknowledged at XXXX am that I spoke to the security via message.
I have used Western union several times. The most sent in XXXX years was {$200.00} in a single transaction. Only once did I transfer money to the XXXX and that was {$50.00} on XXXX XXXX, XXXX. It not realistic with in past practice of spending that I would send {$2000.00} total in the middle of the night to the XXXX. That should have set off the fraud alerts. I got a call from the XXXX hotline this week about a {$30.00} XXXX bill and not these transactions? It does not make sense.
Western union does not have XXXX factor authentications, security questions, automatic lockout, ip tracking, unique login name or phone security codes which would have alerted Western union and me that hacking was occurring. My credit card is on file visible to the hackers. All these need is my email which is readily on online. They can use a password cracking software until successful. The XXXX digit id number can be tried at other sites until successful. Western Union does not allow the customer to set a maximum transfer limit to require a phone call if it needs to be exceeded.
I will be glad to take a lie detection test if necessary. I called all parties immediately in the middle of the night once seeing the transfers. I did not make these transfers and would like my money back. Thank you.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX
|
| 05/13/2016 |
Yes |
- Money transfers
- International money transfer
|
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|
Web |
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On XXXX XXXX, 2016 I went over Western Union web site to place and order for money transfer from XXXX FL to XXXX, XXXX. The order was posted and payed with Credit Card. Few minutes later a received an email stating that my money transfer is on hold until I contact them by phone. I made the call and the CSR told me that I must send over a photo ID to be kept on file for future transactions and verify my identity, since there was another person with my same name who was banned from making transactions with this company and they wanted to verify I was not that person. Since I realized that I have to send this personal information overseas, actually CS for this company works from XXXX, I decided not to do so, I do n't feel comfortable sending personal sensitive information over no where. I request my transaction to be cancelled and have not charge my credit card or reverse the transaction and give back the money that has been charged to my credit card. The CSR told me that he ca n't do that until I send over the information requested ( photo ID overseas ) or write down a letter of explanation to be send over to them, basically with the same information I was trying to avoid to send. I tried to find a phone number in the USA where to call, since this XXXX overseas seems not to understand why I did n't want to send my ID to them or that I was afraid of Identity thief. I contacted them also by tweeter and the response was the same, to call back to XXXX in XXXX. I decided to go to a Western Union office, and the person that attend my request in person was very understandable and offer to help me with XXXX and called them. He was very surprised to hear back from them what I was already told him about what they asked me to do, since I can show my ID to him, and copy my information but never keep a hard copy of my ID. Actually, when I registered on line my account with Western Union, I gave all information requested. At the end, I made another transaction, in person with this kiosk, payed this time on cash and the person in XXXX was able to cash out the money. So, my question, why is my money keep hosted? Since I was able to make this other transaction in person, why they still refuse to reverse the original transaction? I went over my credit card CSR and dispute this transaction in not receiving the service requested basis. I felt discriminated and alienated. My name is very common, but I do n't think that is reason enough to hold back a service, condition me because of my name, being stereotyped by my ethnic origin or place of birth. How many XXXX XXXX has the same problem?
|
| 04/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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Web |
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On XX/XX/2020, we received a call from a man identifying himself as working with the district attorney 's office in XXXX, Arkansas. He stated that our grandson had been arrested and needed bail money. He asked us to wire {$2800.00} to Western Union in XXXX, Arkansas.
We went to the Western Union office within our bank and wired the money. Within two hours we realized it was a scam. We called Western Union and told them to stop the money and send it back to us in California. We waited two hours, called them back, and they stated that the file had been marked scammed and were returning the money. We called numerous times with the same explanation.
We went to our back with a police officer and they said the money was not there. We again contacted Western Union and were told the money was being returned. No results that day. We called Western Union the following morning and they stated the money had been picked up in New York, the previous afternoon at approximately XXXX. We questioned this as to how this was possible when the money should have come back to the California office.
At this point, we filed with the fraud department within Western Union requesting our money back from them. They filed a claim - or so they said - this was the beginning of at least 4 different claims being filed., with every excuse in the world why we were not getting the money back. I stated to them numerous times that I felt there was fraud going on within Western Union or somebody had tapped into their system. This was like talking to a wall.
As far as I am concerned all the employees that I have talked to in the Western Union fraud department - and there have been many - could care less and they are reading strictly from a scripted message. The simple problem I tried to explain to them, at least a half a dozen times, was the money should have been returned directly to the office where we had wired it from - California. I feel the money was never going to XXXX, it was being diverted to New York within the Western Union system. This whole process was a scam from the beginning.
If you would like all the case numbers, and notes, I can supply that information ; however, I feel they need to fix the problem and clean up their act. You stated not to include any numbers but if you contact us directly, I will give you the original wiring instructions so that you can follow up on this. I am sure this has happened to many people and they have no recourse with Western Union because they don't care and so people give up. I am not one of them. At this point, I just want my money back.
|
| 06/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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I am writing to file a formal complaint against Western Union regarding a recent issue I encountered with their services. I am seeking your assistance in resolving this matter effectively.
On [ Date ], I initiated two separate transactions with Western Union under the Money Transfer Control Numbers ( MTCNs ) XXXX and XXXX. The total amount transferred was [ $ XXXX ]. These transactions were carried out with the expectation that the funds would be available for collection by the intended recipient promptly.
However, to my dismay, the funds were not available as promised. This left me in a state of frustration and inconvenience, as the intended recipients were relying on these funds for urgent matters.
Subsequently, I contacted Western Union 's XXXX XXXX and raised a complaint regarding the unavailability of the funds. In response to my initial complaint, I received a communication from Western Union 's Customer Care team on [ Date ]. They mentioned a re-evaluation process that I would need to undergo. This process was not clearly explained, and it left me confused and concerned.
I fear that some form of discrimination or unfair treatment may be involved, and I believe that transparency is crucial in resolving this matter.
The primary purpose of my complaint was to address the issue of funds not being available as promised. I now request Western Union to provide me with detailed information regarding the re-evaluation process and its direct connection to my initial complaint. I strongly believe that clear communication between the company and its customers is essential for a fair and satisfactory resolution.
I have already informed the sender to collect the refunds from Western Union 's agent locations, using the same MTCN numbers mentioned earlier. Nonetheless, I want to emphasize that the availability of the funds is of utmost importance to me, and I expect a swift resolution to this matter.
I kindly request the Consumer Financial Protection Bureau to intervene in this dispute and assist me in obtaining a clear explanation from Western Union regarding their re-evaluation process and the handling of my initial complaint. I hope that with your intervention, Western Union will take prompt action to rectify this issue and ensure that such problems are not encountered by other customers in the future.
I appreciate your attention to this matter, and I look forward to your prompt response. Please do not hesitate to contact me if you require any further information to proceed with this complaint.
Thank you for your assistance.
|
| 03/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, I completed a money transfer to the XXXX in the amount of {$3900.00} + XXXX fee = {$4000.00} through Western Union. I was asked to upload my ID which I did. The XXXX is XXXX. Nothing unusual in the process until I received an email that my transaction has been declined. I checked back on the app and it still shows that my transaction is " in progress. '' The communication with Western Union has not been the best and since I knew that Western Union does not have the best communication I gave it a few days to update the status on the app. Even at this time, the app continues to show that the transaction is in progress.
Today, XX/XX/XXXX, I contacted the customer service for the Western Union and asked why was my transaction declined. The reason given to me was it was declined due to a business decision. The rep suggested to start a new transfer using a different location. I asked why a different location. I also asked to clarify if I can or can not use the Western Union app anymore.
The verbiage use appeared to be misleading or confusing. Basically my understanding is that I could not use the app anymore and I have to go to another location. The rep said that I can still use the app but I just need to start a new transaction. At this time, I have a feeling that the reason why my transaction was declined was not about the app at all. Again, I asked what is the business decision and the rep said there are no other information related to the reason. I asked again perhaps that Western Union can not honor the rate on the app. NO other information was given.
This has happened a couple times in the past but I never had time to actually investigate nor did my recipient have time to wait for the money I was sending. Fortunately today, I have the time off and my family is not in dire need of my remittance. I would definitely like to get this resolved sooner than later so my family does not to wait longer unnecessarily.
In the past, it seemed to be a similar situation, My transaction was declined and was told that it was my bank. Then I called my bank and bank said Western Union didnt even attempt to draw ( meaning it was cancelled without contacting my bank ). Another time, it was saying that I met my limit already which is not true nor accurate based on the information that their own customer service told me. But in these past cancelled transactions, I noticed that the rate was higher ( about XXXX higher ) than the current one.
I just want to know if this is legal and allowed. It seems like it should not be the case.
|
| 06/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XXXX XXXX XXXX My Step Dad sent my boyfriend {$300.00} to surprise me to ask me to marry him at my cousins wedding and of course i got hired on a new job!!!!!!! I 'm an American citizen!!! On Monday XX/XX/XXXXWe arrived at Western Union to pick up the money that was sent and stood in line for well over an hour!!!!! My Boyfriend was told that the transaction was not allowed. By this time i am wondering what is going on and why my boyfriend is looking Panicky ... .. So i ask what was going on and then he told me that my step Dad had sent money for him to surprise me!!!!!! Unbeknownst to me until 20 minutes before the wedding my cousin called looking for us because we had not shown up and said that My boyfriend was to propose to me!!!!!! This is so hurtful to me because we lost a moment that we cant ever get back and Between food Hotel accommodations, Taxi rides and The XXXX charges a fee on XXXX per couple per day in order to be on there resort ... ... We lost close to 1500 bucks and my cousins feelings were very hurt and furthermore we lost a moment that we can never get back!!!!! I believe that Western Discriminated against us because we were XXXX sending a large sum of money!!!!!!! I have often found that they have a tendency to discriminate against people of XXXX!!!!!! No one at any given time called to tell the sender that the Money transfer was cancelled .... When he walked into the agent location to send the money that transaction went thru!!!!!! You do n't take someones money and then cancel it without calling to let them know that you are not processing the transaction. Even still they had one whole day to call the sender and say we cancelled your transaction and then my stepdad could have found another way to send it before he hit the road ... ... My stepdad is a truck driver of oversize loads and there is no way for him to get that truck into a parking lot of a western union office and he could not pick up the money to resend with XXXX XXXX and not to mention the tension that this issue has caused between every one!!!!! I want my money back and i want to be compensated for the emotional toll this has taken on all of us. Oh and furthermore i reached out to them on several occasion and was pretty much told to XXXX off and oh well!!!!! The sender also called and they gave him a new tracking number to pick up his money!!!!!! That was after everything had went down ... .. We was clearly upset about this issue and could not even enjoy the resort that we stayed in .... This was a disaster!!!!!
|
| 10/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
Hi, I transferred my money from XXXX XXXX XXXX to my account in XXXX XXXXXXXX, XXXX on XXXX XX/XX/2021 ( XXXX IST ) thru western union - XXXX number XXXX. ( tracking number ) Today XX/XX/2021, money has not been transferred yet to my XXXX bank account, which is supposed to deposit on XXXX XX/XX/2021.
I called so many times to westurn union customer care about transaction status, nothing happened, no action or no email, no communication from western union. only case has been raised ( XXXX XXXX XXXX XXXX in western union system. I paid almost 8 time more transaction fee ( approx. {$24.00} ) than usual transaction fee ( {$2.00} ).
I am really frustrated with western union customer care service, gave different time line to resolve issue, someone say it's take 24hr or it may take 2 month so on & on.
Please help me to resolve this disputed transaction on priority. I am in need of my money back to my account asap.
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Payment Information : Card Type : Visa Card Number : XXXX Expiration Date : XXXX XXXX XXXX : XXXX Transaction Type : Purchase Payout Information : Today 's Date : XX/XX/2021 Date available in Final Receiver 's Country : XX/XX/2021 Delivery Method : Final Receiver 's bank account Billing Summary : Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Promotion Discount : - XXXX USD Total : XXXX USD Transfer Summary : Exchange Rate : XXXX USD = XXXX INR Transfer Amount : XXXX INR Total to Final Receiver : XXXX INR For all transfers, Final Receiver XXXX receive less due to foreign taxes. For transfers to a bank account, XXXX XXXX XXXX also receive less due to fees charged by the XXXX XXXX 's bank.
You have a right to dispute errors in your transactions. If you think there is an error, contact us within 180 days of the date we promised you that the funds would be made available to the XXXX XXXX at XXXX or https : //care.westernunion.com/us/en/ask. You can also contact us for a written explanation of your rights.
Subject to applicable law, you XXXX cancel for a full refund within XXXX minutes of payment, unless the funds have been picked up or deposited.
For inquiries or comments, please visit https : //care.westernunion.com/us/en/ask, e-mail XXXX XXXX XXXX XXXX to : XXXX XXXX XXXX XXXX XXXX, XXXX, CO XXXX XXXX call : XXXX For questions or complaints about XXXX XXXX XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX ( TTY/TDD ) www.consumerfinance.gov
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| 07/01/2015 |
Yes |
- Other financial service
- Money order
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Web |
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I purchased a money order from XXXX on XXXX XXXX 2015. When I got home I mobile deposited the money order from my phone. When I did so the bank gave me a message reading, " the funds will be put on hold for 5 days '' well I could not wait 5 days so I took the money order back to the store I purchased it from and got my my money back. I knew that the bank was going to charge me for that but after the 5 days they did not charge me. A week or so later I got a letter in the mail from XXXX stating " I cashed a check at XXXX and the check was stamped altered and fictitious '' I called XXXX and talked to XXXX XXXX and she stated I cashed a fictitious check mat XXXX and I need to bring them XXXX. I told XXXX XXXX I never cashed a check there but I bought a money order there, brought it back and cashed it cause I bought it from shop and go. She insisted I cashed a bad check. I told her a check and a money order is XXXX different tools and I gave you the money to get the money order and came back and got my money back so the store did not loose out on Money they never had. The conversation got heated and XXXX XXXX called XXXX XXXX XXXX told him I passed a bad check and I got a call from detective XXXX stating I need to pay XXXX XXXX dollars or I 'm going to get arrested and charged with passing fictitious check. I told XXXX that I did n't cash a check I cashed a money order that I bought with my money how is that a check and how is a money order I purchased with my money that I took back to the same store I purchased it from and got my money back XXXX stated " cause western union took the money out of XXXX account and would not pay them '' I said pay them for what that was a money order not a check. I ended up taking XXXX dollars more of my money to pay XXXX and I had to call western union money order to get my funds back from them. I sent certified receipt money request for to western union money order to get my money back on XXXX XXXX and someone from Western union signed for the mail on XXXX XXXX. When I called western union they stated they do n't have the forms I said someone signed for it on the XXXX. The lady XXXX at Western union told me to fax to her and I said I do n't know what is going on but you all have the paper work and I should n't have to be resending anything you already have it. To make a long story short the money order had a stop payment on it and I did n't put it there and they did n't pay XXXX I did so now I need my XXXX dollars from Western union and they giving me the run around.
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| 01/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I have been using Western union for 3 years to help my family financially in XXXX. So far, I have n't had any problems, but unfortunately when the problem came it came big. I sent XXXX dollars to my sister yesterday ( X/XX/2018 ), the money was to pay for my mom 's utilities. This morning my sister went to the bank to get the money, same bank she always does, then she called me saying she was at the bank and they told her that the operator was telling her that the transaction was canceled by me. they gave her a receipt showing the status. I checked in my WU account and showed her that the transaction was not canceled. She showed the bank operator and he said : while the status is as canceled here i can not do anything. There is one thing really important to know about WU system, once the bank operator types the tracking number to check anything, the system automatic sends me an email saying that the money was picked up by the receiver and also registers it as delivered, but the money actually was n't delivered. So when I called WU to tell them what happened and ask for help they told me the money was delivered. I said that was n't, explained everything to them and now they want to open an investigation that will take 20 days. Super Fair huh, my mom does n't get the money, i do n't get the money back, but instead they keep the money. I am super frustrated with the situation, last month i sent a total of XXXX XXXX XXXXo XXXX, imagine if this has happened? I just ca n't trust them anymore. One of the girl on the phone told me that the money was picked up in a XXXX, that is in a state that I do n't know anyone there. so was fraud, I asked her and she refused to give me information. So I would like to end saying that : 1- their operators speak terrible English, I literally cried on the phone because I just could n't understand what they were saying and they refused to get someone on the line that could speak the language. 2- They need to change their system, what kind of system that complete the transaction registering that the money was delivered when it was n't? When they bank types the tracking order, he is just checking what is in there and not delivering the money, after entering the tracking number then comes the questions to know if the person is there trying to get the money is the real one, then he needs to check the status of the money, if it is already available etc ... They have to fix that and get the system only register the delivery when the receiver has the money in hand.
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| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
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On XX/XX/2021, I made 2 transfers. Their tracking numbers are XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX.
In each of these transfers, I agreed to pay {$4900.00} ( plus a {$2.00} fee ) at exchange at a rate of {$1.00} USD = XXXX BRL ( Brazilian reais ), so that each recipient would recieve BRL XXXX.
This was a bank deposit ( not cash pickup ) and my payment was made with debit card immediately. Each transaction has a status of " Completed '' with its respective receipt showing what I've just described ( {$4900.00} paid ; {$1.00} USD = XXXX BRL ; supposed payout BRL XXXX ) However, in actuality, only BRL XXXX were deposited in each of the recipients accounts in each of the 2 transactions. Each transaction is missing XXXX XXXX.
I had contacted Western Union for an explanation or solution. After first I was told that the missing portion of the payment was placed on a " secure hold. '' When asking for clarification on what a " secure hold '' meant, I was then told that it ACTUALLY was deficient " probably because of taxes and fees of the receiving bank, maybe. '' In the end, they said that the payout is just an estimate [ and they can pay whatever they want, after I agree and send money. ] The recipient bank says there are no fees or taxes taken out, nothing is deducted on their end. This is corroborated by the fact that no other international transfer service has mysterious deductions from their transactions -- only Western Union. The Western Union transfer rate did not fall between payment and delivery of the deposit, it actually went up slightly. There is no explanation for why so much money is missing. It can not be from rate fluctuation. The rate was XXXX BRL when I paid and was XXXX BRL when the money was deposited the following day.
No other money transfer service operates like this. There is no accounting from Western Union regarding EXACTLY what happened to the rest of the money. It appears that Western Union believes they can make a contract for a money transfer, take the payment, and then unilaterally change the payment amount to whatever they feel like paying without any oversight, specific explanation, or consequence. To this day, they can not provide evidence on why the payout deviates so much from what is shown on the receipt. I would never have agreed to engage in a transaction with this company had I known that they arbitrarily change the contracted payout amount after execution.
I am attaching the transaction receipts showing what we contracted.
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| 09/12/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I was enrolled in Paymap 's XXXX beginning in XXXX XXXX for a mortgage serviced by XXXX. In XXXX XXXX, I cancelled the service and moved to a new address.
On XXXX XXXX, XXXX, I received a letter in the mail regarding Paymap Inc. and Consent Order AP File No. XXXX. The letter notified me of a refund check that was issued sometime within the last year, but which I have n't yet received. It said that a replacement check could be requested by calling the XXXX Customer Service Center at XXXX.
On XXXX XXXX, XXXX, I called the XXXX XXXX Customer Service Center and spoke with a representative there. She provided me with a claim number, confirmed that my account had an incorrect phone number and mailing address on file, and said that the check may have been mailed to the wrong address. She had no other information available, and told me to send an email to XXXXXXXXXXXX requesting that the check be reissued and mailed to the correct mailing address, which I did.
On XXXX XXXX, XXXX, I received a secure email in reply from XXXXXXXXXXXX confirming receipt of my request.
On XXXX XXXX, XXXX, XXXXXXXXXXXX replied with a second secure email informing me that my request was being reviewed.
One week later, on XXXX XXXX, XXXX, I again called the customer service number provided in the letter to ask for an update on the status of my request to reissue the refund check. Again, the representative had no information available, and referred me to send a request to the email address. I sent another email to XXXXXXXXXXXX, and again only received an automated response that my request had been received.
Today, XXXX XXXX, I called the customer service number a third time, and was told that they were not handling the refund checks, that they had no information regarding any requests for reissue, and that I should call XXXX, a different customer service number. Calling that number, I was again told that they had no information regarding a request for reissue. The representative told me that he could reissue a refund check, but only if I could provide the check number -- which I do not have, because I never received a refund check. He recommended that I send another request to the email address, which I did, only to receive the exact same automated confirmation email reply that I previously had ... Although not via secure email.
I am still waiting for information on the status of my refund check, but have no means to get it using any of the contact information provided by Paymap , Inc .
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| 12/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I went to the XXXX XXXX XXXX XXXX in XXXX XXXX, California on Saturday XX/XX/XXXX to pick up a money transfer from Western Union sent by XXXX XXXX XXXX EDD. The money transfer request was for {$4400.00} and was scheduled to be picked up by myself, XXXX XXXX. I had to send in my social security card and verify my identity in person at XXXX XXXX XXXX before they could complete the transfer. On my California drivers license I have the suffix XXXX and XXXX XXXX XXXX did not put XXXX on the transfer. I was told it would be fine because they verified me in the western union system and I verified myself in person. The customer service representative at the XXXX XXXX XXXX XXXX, XXXX XXXX, completed my transfer request and right before she was about to give me my {$4400.00} she said hold on, I need to ask my co worker something. XXXX came back and said Im not gon na be able to give you the money because your ID says XXXX on it. She got on the phone with western union to cancel the transaction because she already completed it in the system without actually giving me the money. After going back and forth with XXXX and her coworker XXXX, they asked if I had any form of ID that did not have XXXX on it. I told them I did not only a credit a card. The major problem with this whole scenario is that XXXX completed the transaction in the system so it made it seem like I picked up the money when I never did. I immediately called XXXX XXXX XXXX and they advised me to call law enforcement and make a fraud case. I have been in contact with Western Union since XX/XX/XXXX, and they have documentation that I never received the funds. I also have official documentation showing I never received the funds. Western Union told me they would do an investigation and I will have a new Money Control Transfer a number ( XXXX ) to pick up the funds. I was told it would take 24-48 hours, then that turned into 20 days. I was told it should be finalized XX/XX/XXXX. Well that day came and went and I still have not heard anything whatsoever. Western union has talked to the store already, they know I never received the funds, but they are just dragging their feet on giving me my money. I then got told itll be finalized in XX/XX/XXXX and then I never received a notification again and when I called I was told itll be another 24-48 hours. I keep getting the run around and I just want my money. I did this emergency cash transfer to pay for bills and I have been unable too since XX/XX/XXXX.
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| 12/02/2019 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Overdrafts and overdraft fees
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Web |
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Please help stop this women from stealing. My father is currently sick and he can not correct things at the bank. At least {>= $1,000,000} is mine in his account. He has money at the XXXX XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX. I have signed documentation, but, I have no idea where the money is and the account numbers of my father. Could somene please help me with these phone thieves? I signed papers, with my father, XXXX XXXX, at the credit union in XXXX, NJ and at XXXX XXXX and XXXX XXXX.
What is there?
XXXX XXXX An overweight, uneducated, nail shop technician has stolen money from my beneficiary account at XXXX XXXX, XXXX XXXX thorugh Western Union. XXXX XXXX mentioned her name as the theft. She is continuously going into my fathers account and he is very sick. I live with my father for for 37 years, have won settlements and she is stealing too much out of the account. I should have a trust fund of abut {$5.00}, XXXX now. I am also claimed on taxes. My father does not really help me like he should since I am the reason that he has accumulated most of his money. What is the proper manner to deal with this? My phone keeps getting overheated when this woman and her friends play with it and she is causing my XXXX XXXX XXXX XXXX. At this time, she does not deserve any money and she is attemtping to kill me through XXXX me while hacking my phone. My father nor I do not know her. It is very conplicated. I am scared I will not have any money left to use when my father passes. I might have to go to estate court or probate court and there is nothing left. Western Union even sent me a threatening message, yesterday, implying that the ceo allowed this woman to steal from my fathers account. He ( XXXX XXXX ) has about {>= $1,000,000} that I helped him make since I was injured in two accidents as a little girl. I was supposed to receive a trust as a toddler and a litte girl in XXXX - XXXX.
I woud like to seek a bit of legal action.
Thief ' s Address : XXXX XXXX XXXX Her nail shop address XXXX XXXX XXXX XXXX XXXX XXXX, Georgia Where did she get all of these material possessions from? She is steaing my settlement money from Superior " Court and XXXX XXXX XXXX. These court actions happened from XXXX XXXX. I am appalled that they allowed her to steal from XXXX XXXX through Western Union.
These men need to be fired. It is a conspiracy. I went to court and won this money with my father, XXXX XXXX.
XXXX XXXX Sent from XXXX Mail on Android XXXX
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| 07/21/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XXXX XXXX, 2015 at XXXX EDT I requested a money transfer using Western Union from within the XXXX website. XXXX website connected me directly into WU 's website. There was no way for me to log into my WU account.
I thought it would allow me to transfer directly from my checking account to my friend 's bank. I entered the required information on each webpage. Before I realized it the WU screen popped up with a receipt with the tracking number for my friend to pick it up from a WU agent. That 's not what I wanted! I knew my friend would n't be able to go pick it up.
I immediately called WU to cancel the transfer. The CSR there said, no they could n't cancel it, my bank had to cancel it.
I immediately called XXXX, the CSR there said they have not way to cancel the transfer on their end.
I called WU back, the CSR told me, they would cancel it and I would have the funds back in my account right away.
I kept checking my account online that day and the next day and the next day and the next day ( As of today, the funds still have not been credited back ).
I called WU again and they said it could take XXXX business days for the refund to show up in my account.
I called WU again on XXXX XXXX only to be told my bank had to call WU to release the funds.
I finally got around to calling XXXX today. Had to convince the CSR to call WU. She finally did and then the WU agent said she was n't allowed to have a XXXX call when gave them the cancelled WU tracking number. I had to hang up and when the XXXX CSR called me back she said I could pick up the refund at any WU office. When I asked for the tracking number ( that I know WU requires ) the call was disconnected. I called XXXX back and told the CSR the whole story again, she said she 'd have to put me on hold for XXXX minutes. XXXX minutes later she came back and said she 'd have to keep me on hold a little longer while she looked into the problem. XXXX minutes later the call was cut off, I presume by the bank reaching a time-out limit.
I called the bank again and demanded to speak to a manager. The CSR then said his supervisor was n't available and can he have her call me back. I said no. I want this resolved, then I recounted the problem. He said the only thing he can do was contest the transaction with WU and it would be XXXX days before I would have my funds back. I then relented and gave the CSR my phone number for his supervisor to call.
Am waiting for the supervisor to call back right now.
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| 12/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX at XXXX XXXX., I recieved an e-mail from Western Union saying my Money transfer is being reviewed. When seeing this I thought, this must be a scam email because I never sent any money and hardly use Western Union. I received a secondary email shortly after, XX/XX/XXXX at XXXX XXXX., saying my transaction must be further escalated for review. At this point, I decided to call Western Union and find out more. It appears as though someone hacked in to my Western Union account where my banking information was saved and attempted to send $XXXX to XXXX. I was transferred to the fraud department where they asked me WAY too much information such as my bank account information, my address, etc. She said not to worry, transaction will cancel and I will be refunded. I proceeded to remove my information from the Western Union website and change my password. I then called my bank and notified them as well and made a claim. I waited the 7 Business days western union recommended for a refund and never received. I called back on XX/XX/XXXX and they told me the amount was already refunded to my account. I called again and they told me oh we will need you to send a copy of your ID. I refused because at this point I do not trust the company! I received more emails asking to send a copy of my ID so that they can finish the TRANSFER to XXXX. I refused to send my ID for both those reasons. One i do not want the money to be transferred, two I do not trust Western Union is doing their job correctly and is misleading me. I checked my bank again multiple times and did not receive a refund. I called my bank and they assured me not to worry as my claim is already completed through them. As of today, XX/XX/XXXX, I still have not received a refund, BUT, I received an email from Western Union again saying my transfer has been completed and is available for pick up for the receiver in XXXX. At this point I have become Enraged. I logged on to the website, it shows the transfer is complete and the receiver should bring in ID to pick up the money. I chatted with a representative at western union who told me not to worry, the money is not available for pick up and the refund process has started and will take about 7 business days. So now, we are back to them saying 7 business days. I have been hearing so many different things. I am missing $XXXX from my bank account, and western union has not given me one straight answer from the start.
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| 04/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Issue : Receiver has not received the fund transferred via Western Union. The company is not ready to issue a refund neither provide a satisfactory traceback.
Reference : Tracking number ( XXXX ) : XXXX XXXX XXXX Details : On XX/XX/2021, I transferred USD XXXX, equivalent to XXXX XXXX to my friend in XXXX through Western Union Money transfer service.
According to the receipt attached, they had promised to transfer the amount to the receiver on the same day itself. But the receiver has not received it even on this day of filing this complaint ( XX/XX/2021 ) Transaction Information : Western Union provided two options to debit the fund to the receiver 's account.
Option 1 : Using standard Bank Account details and Routing number Option 2 : Using a code called UPI code When I tried to enter the bank details directly from the receiver 's bank pass book, the form threw an error and didn't accept the bank account number.
Therefore, I tried choosing the second option - UPI code - which the registration form accepted. Then I proceeded to make the payment of USDXXXX and the same amount got debited from my local XXXX account.
But the receiver has NOT received the money yet. I filed several complaints with Western Union and they have not given me a proper answer.
Actions taken : I registered a complaint and was given a case file, but they didn't give me a proper resolution to my complaint.
They repeatedly claimed that the funds have been transferred to the receiver.
When I raised the issue several times, Western Union offered to trace back the amount, but and sent me a trace report which is attached. The report DOES NOT provide details of the receiver or the receiver 's bank account. It simply gives an IFSC code, equivalent to a routing number of a different bank than the receiver 's bank.
I pointed out that the destination bank is incorrect and the receiver 's details are not available, I requested to provide a complete trace back on who received the fund, their account details, date of credit and contact.
Further, the UPI code of the receiver is hashed out in the receipt and in the traceback report provided by Western Union. This has to be revealed completely to cross check the code with the receiver 's code which I registered with Western Union - XXXX @ XXXX But Western Union refused to assist me any further, neither they wouldn't refund the amount even though it was sent to a different bank incorrectly by Western Union.
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| 09/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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This incident has happened on XX/XX/XXXX. When I checked my XXXX account around XXXX XXXX, I see a bunch of emails from Western Union. Somebody was able to login to my account and change the profile and was able to transfer {$2300.00} dollars. This all happened between XXXX XXXX and XXXX XXXX US CDT The hacker tried to do two transaction of {$2300.00} and one of them go through and other transaction went into review status.
As soon as I discovered this around XX/XX/XXXX around XXXX XXXX, I called the Western Union and reported the fraudulent transactions. I also called my XXXX XXXX and gave a heads up on this fraudulent charge. After my office work time, I went to local police station and filed a police complaint. My police case number is XXXX and Western Union fraud case number is XXXX.
There are many things that does not make sense. Western Union has been difficult to work with on this fraud. Each time I call to find the status, they give a standard reply of " we are working with local enforcement office on this case ''. The representative are difficult to understand. The only thing that they were able to tell is that the location where money was picked up which is in XXXX XXXX which is a state in XXXX part of XXXX. The receiver that was used for this fraudulent transaction lives in XXXX XXXX which is central state of XXXX. How could someone be able to login from new device and new location without secondary authentication like XXXX. I have used Western Union in the past, but my transaction amount was newer above {$150.00}. How someone was able to make a 15 times higher transaction without some review or time lapse to occur?
My bank XXXX XXXX was able to pull back the transaction from Western Union. Now, Western Union collections department has sent me an email asking to provide my credit card account information or bank routing number and checking account number asking to provide to pay for the fraudulent charges.
I have spent considerable time and energy on phone calls to Western Union, police station and XXXX XXXX and physically visiting the police stations twice. It is painful to be a victim of fraudulent transaction and also being asked for the money stolen from your account.
I dont want anyone else to be in the same situation which I am going through. My research on internet has found that Western Union lax system has been target of hackers and numerous people have been victim of fraud on their platform.
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| 03/18/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
Older American |
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Western Union XXXX My WU # XXXX - XXXX : Gentlemen : I, this night, have tried to transmit funds to a friend out of the country.
Transaction Code XXXX.
After entering my credit card data and you drafted my account for {$140.00}, I received notification that you, for some unknown reason, have rejected my attempt.
I have sent funds via WU on line several times within the past year without any problems. Now you tell me that I do not comply with your company policy.
Before you respond, please be aware that my identity was stolen by another person with the same name who alleged he was me. If you check Facebook for XXXX, you will see three pics. The younger one is also an imposter that has an address in XXXX, Tx.
I am the older one with the clean shaven face.
The third one with the goatee is a scammer being hunted by the Kansas policy and the FBI. I know for a fact that he has scammed a lady in Kansas of {$250000.00}.
I have been in touch with the police and with the lady and have been cleared of any participation.
My correct address is XXXX. ; in XXXX, TX XXXX. And my phone number is XXXX.
I do n't send month regularly overseas, but now with your denial of service, I am concerned and want to know what information you have that has made you cease doing business with me.
If necessary, I can provide you with my valid TX DL to prove my identity.
I am a XXXX Veteran of the XXXX, am XXXX years old, and I am sure you would not want this to be broadcast over the internet or TV airways as to your singling out someone like me to XXXX, of the XXXX American Vets, or XXXX regarding your treatment of me, without any consultation.
Furthermore, I am distressed that you accepted my credit card payment, denied my transaction, and then l am told that I will have to wait 5 to 10 business days before the funds are returned to my credit card bank. THIS IS TOTALLY UNACCEPTABLE. In light of today 's computer technologies, you accepted payment right away, are holding the funds, and thusly, I have incurred charges on my bill.
I trust you will do the right thing and amend this existing situation right away.
Furthermore, I feel that I have been unjustly treated with your actions and failure to assist in correcting this. Consequently, I am notifying the Texas Department of Banking, as well as your Consumer Financial Protection Bureau Sincerely, XXXX CC : Texas Department of Banking CC : Consumer Financial Protection Bureau
|
| 11/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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Web |
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Back on XXXX XXXX, XXXX, I purchased a money order for XXXX and cents at a store XXXX XXXX in XXXX XXXX WA XXXX When I paid in full cash, they gave me two money order. One was for {$500.00} even and a second for XXXXwith cents. I immediately, noticed that the money order for {$500.00} paper felt different ( thinner ) than the other with the amount of 290.with cents. I did n't say anything to them and left the store. like about two weeks later, my land lord where I live sent me a notification stating that the money order for {$500.00} according to his bank ( XXXX ) did not go through. My first reaction was to go back to the store but the cashier said that they could n't do anything about it and to contact the Western Union customer services. So I did, and Western Union representative suggested me to complete the receipt of the lost money order and that it was going to take up to 30 days to get a response. About 3 weeks later, Western Union sent me a letter with two copys of same money order 's tracking number stating, that the money order was attempted to cash two times. First money order copy that Western Union sent me back was not endorsed and was cashed on XXXX/XXXX/XXXX and paid to an unknown receiver. The second one, was completed by me endorsed to XXXX XXXX XXXX XXXX which was my landlord and was returned on XXXX/XXXX/XXXX. In the letter, there was no information whatsoever of the name of the person or company who cashed the money order. So I called back again to Western Union without any responses from their end to help me identify the person who cashed my money order instead, they would keep on saying " a letter has been sent to you back on XXXX explaining you what happened to your money order. '' Or " you have to check with your landlord and his bank ( XXXX ) and have then call us '' which I did. But they ( XXXX ) also said that they never cashed the money order. With the help of a low income legal law services, my situation was escalated to a case. The person who was helping me was able to identify that the money order that was paid was actually deposited through a phone app. Last thing I heard from this office was that my money order was probably deposited in a XXXX in XXXX. Since then, No one has helped me to identify who cashed my money order. Like never in my life I have felt so hopeless in a situation like this. I have copys of money order and the letter that Western Union sent me upon requested.
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| 01/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
Older American, Servicemember |
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On XX/XX/XXXX I was preparing to send {$2500.00} to my future wife in XXXX, XXXX. The company refused my sending the funds due to, and I quote, '' XXXX, XXXX XXXX and XXXX are three countries that we do not trust based on money laundering activities and other illegal issues ''! Further, over the past year I used this country numerous times to send funds to her without difficulty. I was asked to go to another facility of the same name to retreive my {$2500.00} plus service fees of {$120.00}! I retreived the funds and went back where I started this transaction and they allowed me to send only {$300.00}. The following day, I went back and tried to send more funds but was told that my history of sending funds changed dramatically and I was denied by the company that it appeared that I could be involved in a possible money laundering scheme!! I was ordered out of the store and was denied their service at any facility under their authority. I have never been accused of any illegal enterprise activity in my life. I am XXXX with 26 years with the XXXX XXXX XXXX, as well as 15 years with a XXXX XXXX, and received many honors and awards while XXXX my XXXX. I filed a complaint with the parent company per their directive and it was sent but they still wanted to much private information about me which I felt was to intrusive. The company basically refused to discuss the issues with me. I was trying to get my future wife to buy an automobile in XXXX with the advanced funds so we would have our own transportation instead taxis or other conveyance! I plan on returning in XXXX, XXXX and would have paid the balqnce of the car with my funds. That was the reason for sending {$2600.00} to her via transfer. The company making the remarks of my illegal dealings in the XXXX was totally unjustified! I am considering retaining my family attorney in defending me based on defamation and slander of my character. Thiis issue was totally uncalled for and to accuse me of a federal offense, which is punishable with 14 years in prison if convicted. At this time I can not send funds because of this matter. Another company who I asked for this service refused based on the issue with the current company in question. In other words, my character and name have been vilified by false accusations made by this company. This issue should have never happened and I hope justice will be served!
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| 07/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
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After a medical emergency and on XX/XX/XXXX was in need to send money to a foreign country, being a XXXX union customer and enrolled in their program I used their app and decided to send the amount of XXXX $ to be pick up in XXXX Dollars.
After carefully revising the XXXX Agents in the country where the money was to be delivered decided to send my transactions not in the local currency, instead to be pick up in dollars. On the web /app I had the choice to pick local currrncy or US . I decided for the Us currency, at the moment of the transaction the web site had the choice to pick both options. After finalizing my transaction all seems to be okay I had no disclaimer or advice that my beneficiary had the obligation to pick up I. The local currency.I had no disclaimer in the web or in my receipt.
For my surprise my beneficiary went to pick up the money and was obligated to receive in local currency or cancel. Also the authoritorozed XXXX communicated that is only in the local currency and if she was to pick up in XXXX dollars she has to pay them the amount of XXXX Gs for the difference in the exchange rate.
This means O loose that amount plus my fee when they unilaterally decided to apply the exchange rate of XXXX and paid my Bf XXXX the local currency. If o knew this from when o was done o was clearly not choose to do so.
difference who is over XXXX XXXX dollars. I paid a fee of XXXX us to send the wire to ve pick up in dollars and the system allowed me to do so.
The exchange rate that western unin is way below the oficial rate and arbitrary imposed me to accept, when I could compare and decided for another services without warning. Locals oficial currency in the country os XXXX vs XXXX of western unins exchange obligated me to accept or pay them. If I have the knowledge and it was disclaimed before I should probably choose a better exchange rate in some other company.
Western unin is forcing its customers to accept this and for my surprise they are doing this to every customer in the country, without warming.
I placed a complaint to the company the complaint number is XXXX.
Western unin is imposing only they exchange rate or pay their agent the difference by the beneficiary or cancel and found impossible to recover the money it takes very long the refunds.
I was obligated and decided to so against my own interest.
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| 01/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/2020, I initiated a wire transfer by telephone contact with Western Union ( " WU '' ). I provided the WU agent with my XXXX XXXX checking account number, the appropriate XXXX XXXX routing number, and my XXXX XXXX debit card information. The WU agent confirmed my information as accurate, and immediately caused my account to be debited {$220.00}, which included a {$19.00} for WU. The remaining {$210.00} was to be wired into my checking account. On XX/XX/2020, XXXX attmpted to debit my XXXX XXXX Checking account but as a direct an proximate result of WU 's negligence, the XXXX debit was not successful and XXXX XXXX charged my account a {$35.00} " NSF '' fee. It turns out that WU caused my funds to be wired to the wrong " code city '' as well as the wrong company -- - XXXX XXXX XXXX XXXX. I do not have any account with XXXX XXXX XXXX XXXX. I immediately initiated a claim with WU, and I was informed repeatedly by several WU employees and Managers, including, but not limited to, " XXXX XXXX '', " XXXX XXXX '' and more recently, XXXX XXXX Executive Resolution Specialist. Ms XXXX instructed me that she would be the sole point of contact, and yet she refused any significant assistance, and went so far as to state that she " had no idea '' how long it would take to receive my refund AFTER WU receives the funds from XXXX XXXX XXXX XXXX. In any event, each and every one of the WU agents were adamant that WU had NOT received my funds from XXXX XXXX XXXX XXXX ( despite the fact that such was a lie ) and that the only thing that WU could do would be to send another email request to XXXX XXXX XXXX XXXX seeking authority to provide me with a refund. My own investigation revealed that on Friday, XX/XX/2020, XXXX XXXX XXXX XXXX had indeed wired my {$210.00} to WU in a " Bulk Transfer '' and the proof of my refund is included in XXXX XXXX XXXX XXXX spreadsheet, Sequence # XXXX. It is my belief that WU is engaging in a pattern and practice of unlawfully withholding customer refunds for inordinate amounts of time, while earning interest on these funds, while lying to WU customers. There i simply no reason, in this era of electronic transfers and overnight clearing that my {$220.00} should not be released to me immediately, as quickly as WU removed the money from my account. Please investigate these claims. I thank you in advance.
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| 09/22/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
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For a mobile transaction, this is your receipt. For all other transactions, this is a summary of your online receipt.
Your tracking number ( XXXX ) is : XXXX Transaction Date :XX/XX/XXXX XXXX ET Payment Method : Card Number : XXXX XXXX Delivery Method : At any agent location in receiver 's expected payout location.
Sender : Name : XXXX XXXX Address : XXXX XXXX XXXX City : XXXX State : NC XXXX : XXXX Phone Number : XXXX Receiver : Name : XXXX XXXX XXXX City : XXXX State : TAB Country : XXXX Expected Payout Location : XXXX, TAB, XXXX Payment Information : Card Type : XXXX XXXX Number : XXXX Expiration Date :XX/XX/XXXX Transaction type : Purchase Payout Information : Today 's Date : XX/XX/XXXX Date available in receiver 's country :XX/XX/XXXX Delivery Method : At any agent location in receiver 's expected payout location.
Billing Summary : Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Promotion Discount : - XXXX USD Total : XXXX USD Any promotion discount already has been applied Transfer Summary : Exchange Rate : XXXX USD = XXXX XXXX Transfer Amount : XXXX XXXX Total XXXX XXXX For all transfers, receiver may receive less due to foreign taxes. For transfers to a bank account, receiver may also receive less due to fees charged by the receiver 's bank.
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days of the date we promised you that the funds would be made available to the Receiver at XXXX or https : //care.westernunion.com/us/en/ask You can also contact us for a written explanation of your rights.
Subject to applicable law, you may cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited.
For inquiries or comments, please visit https : //care.westernunion.com/us/en/ask, e-mail Western Union or write to : Western Union Financial Services , Inc .
XXXX XXXX XXXX, XXXX, CO XXXX or call : XXXX For questions or complaints about Western Union, contact : Consumer Financial Protection Bureau XXXX XXXX ( TTY/TDD ) http : //www.consumerfinance.gov/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX http : XXXX Western Union also makes money from currency exchange.
If your payment method is a credit or debit card please note card issuer cash advance fee and associated interest charges may apply.
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| 04/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I used Western Union to transfer money to a consultant in XXXX on XX/XX/XXXX using a bank account which indicated that the funds would be available on XX/XX/XXXX.
On XX/XX/XXXX the receiver was not able to pick up the funds and when I called WU they informed me that there was a technical issue at their end and they will resolve this within 24 hours. On the online account it was still showing " In progress '' on Monday XX/XX/XXXX. I called WU at XXXX XXXX EST and was on the phone for an hour, the agent suggested I do a debit card transaction and that she would give me a promo code so I would not pay more than the bank account transfer fees. When I attempted to complete the transaction, the fees were reduced 50 % and this would make me pay {$56.00} ( {$25.00} more than the bank account fees ). I called WU again and explained the situation from the beginning. The agent seemed willing to help, after a long wait for her supervisor she managed to tell me that she could waive the whole transaction fees and that in order for that to happen I would have to go to a specific WU agent " XXXX XXXX '' to make the payment and gave me a temporary tracking number. Although there are numerous WU agents closer I had to drive 14 miles to this specific location. When I gave them the number, it wasn't on their system. They called the manager who was extremely helpful and asked me to call WU, after explaining the situation for the third time to WU, they gave me a phone number " agent assistance line '' and requested that the XXXX XXXX manager call them. He called them and then they requested to speak to me which they did and at the end the agent said she had resolved the issue and that WU customer service will call the " XXXX XXXX '' manager to direct him on how to complete the transaction. WU called the " XXXX XXXX '' manager and informed him there is no way to waive the transaction fees. It was XXXX XXXX ETS and the issue had not been resolved. I had to complete the transaction online and pay the full fees for the transaction and wait another 5 days for it to process.
This is the temporary transaction number I was given to use at the " XXXX XXXX '' agent : XXXX. The original transaction number is attached in the documents below, as a screenshot of the transaction that was cancelled by WU in order to resolve this issue.
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| 10/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
Servicemember |
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" On XX/XX/2018 I was denied by both XXXX AND WESTERN UNION after creating online account. This is not the first time conducting business with either money transfer agents. I have noticed a pattern that each time, it is allowed and verified ;. CANCELLATION OF BOTH MY TRANSACTION RESULTED. ". The only provide reason of going to a local agent and trying that way. '' " I am verifying payment was successfully sent via WU. That is Western union_Your tracking number is ( MTCN ) XXXX. Shorthly after notifying by writing email to the business called " XXXX moving and storage located at XXXX XXXX XXXX XXXX, XXXX FL XXXX that would also track their confirmed receipt of payment on my end. '' WU called me and emailed me to verify this transaction ;. after 12 hours, it was cancelled next day and I received a message by XXXX XXXX that morning as I kept a record of it for your reference as not the first time in coincidence with XXXX. '' " PROBLEM_UNAUTHORIZED BROKER HAS GIVEN MOVING COMPANY THE RIGHT TO HOLD MY BELONGINGS IN UNKNOWN LOCATION. The origin was from XXXX " XXXX '' by XXXX XXXX limited export manager. '' I have also kept them in the loop on the activities as they also refuse to provide insurance documents, moving legalities on paperwork that was initiated for customs and border completion. '' " There are not corresponding but delaying when they write back even for acknowledging this attempted money transfer payment for planning the release with RECEIPT OF BANK TRANSACTION. I am requesting my XXXX " XXXX '' is requested ASAP. A reminder of your time, day of week for delivery is has not been promised. It is necessary before the incurance of addt'l storage fees. '' " The businesses both known as XXXX XXXX XXXX AND XXXX XXXX XXXX XXXX refuses to accept alternative forms of payment such as checks, credit cards, money order. They both insist that I bank transfer account to account the money but thaere are issues doing so. ". I also have noticed a problem with the XXXX XXXX XXXX ACCOUNT provided by XXXX XXXX HAS NO ACCOUNT NUMBER per the acct receivables assistant " " BOTH EXPORTER/IMPORTER demands that I send money because they had not provided a business address within the XXXX now that I have been told the money was not acceptable that method '' AS WELL AS WHERE THE " XXXX '' is presently unknown?
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| 10/19/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I am writing because Western Union is not taking sufficient steps to prevent fraud or identity theft against consumers. I received a letter in the mail stating that I had transferred funds on a specific date and that these funds had not yet been retrieved. As I had never transferred funds through Western Union, I contacted their Consumer Fraud Hotline. After explaining the situation and citing the specific letter I had received, the representative was able to tell me the location of the transaction and that cash had been sent using my name, address, and date of birth. I explained that I had not made that transaction and that I did not know the person to whom the funds had been transferred. Even after explaining this, the representative failed to even apprehend that I was trying to report a fraud. He simply offered to refund me money. I explained that I had not actually lost any money, as someone else had sent their own cash using my name, and that I simply wanted to report fraudulent activity. He stated that all Western Union could do was to block any use of Western Union under my name ( such that, even if I myself wished to use Western Union in the future I could not do so ). I asked if there was any way to notify me if someone tried to use my name in the future. He stated that there was not. I then asked if he could send me some confirmation that any use of my name would be blocked in the future. He stated that they did not have the capacity to do so. I asked to speak to a supervisor and he also refused to either send me written confirmation that use of my name to transfer funds would be blocked in the future and also stated that they could not notify me in the future if someone attempted to use my information to transfer money. I expressed concern that this was inadequately protective of consumers and the supervisor still stated that there was nothing more that he could do. He did not offer to open an investigation into the individual who had made the transaction ( even though the name of the recipient of the fund was listed on the letter I received and provided to Western Union by me ). This supervisor 's name was XXXX and his identification number was XXXX, a supervisor in the Consumer Protection Unit. The conversation took place on XXXX/XXXX/15 at about XXXX XXXX.
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| 09/25/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
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XXXX of last year my rent money order was stolen from the apt manager 's office where I live. A police report was filed. A fraud and forged complaint was filed with Western Union. On XX/XX/XXXX I spoke with the bank that cashed the stolen money order, XXXX XXXX XXXX XXXX XXXX is assigned this case, and they would like to make resolve this issue with me and issue a refund for the stolen funds. This dialogue was opened because of my XX/XX/XXXX complaint with Consumer Financial Protection Bureau. I spoke with Ms XXXX on XX/XX/XXXX and she advised me that she attempted to get the claim information from Western Union but was transferred around and each contact she had was unable to assist her so she called me for help. I called Western Union on XX/XX/XXXX and gave the customer service rep Ms XXXX XXXX full name, phone number, fax number and advised that she represents XXXX XXXX and would like to resolve this issue of the stolen funds for me. I was placed on hold and the customer service rep came back on and said that she would make sure the claim was forwarded to Ms XXXX. On XX/XX/XXXX Ms XXXX called me and said she had not received the claim or any information from Western Union. I received a letter today from Western Union saying that my claim was denied by XXXX XXXX and that they are sorry but must comply with banking regulations. Western Union is the problem here. I have assurance, in writing, the same received by you on complaint XXXX, that XXXX XXXX is more than willing to resolve this defraud that happened to me. Western Union refused to send the claim and associated information to XXXX XXXX contact XXXX XXXX as requested by her and by me. To add insult to injury, Western Union enclosed a letter from XXXX XXXX that is dated XX/XX/XXXX stating that my request was denied however I have talked and received a letter from XXXX XXXX that says the opposite. Western Union is the cause of why this issue has prolonged for this amount of time. Ms XXXX advised me that XXXX XXXX had never heard of my fraud/forged complaint regarding this money order that occurred XX/XX/XXXX. I need help getting Western Union to give XXXX XXXX XXXX XXXX XXXX the information she needs to process the refund they have been trying to administer to me for over a month now. Please help me.
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| 09/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Greetings, On XX/XX/2018, I initiated a transfer of USD XXXX via Western Union to my sister ( XXXX XXXX XXXX XXXX XXXX ) in XXXX, XXXX ( XXXX XXXX ). She could not collect that money because she was denied by the cashier without any further explanation.
Of note, there was another transfer made by another family member to the same receiver XXXX XXXX XXXX XXXX XXXX ) to be picked up that same day ( XXXX XXXX ). She effectively collected that one in XXXX on XX/XX/2018, at XXXX local time.
Given that the transaction # XXXX XXXX was denied, I reached out to Western Union for a refund, which they declined, claiming that it was paid to the receiver. I opened an incident report for clarification. Upon investigation, Western Union claimed that the money was collected in XXXX, a city about 150 miles away from XXXX on JXX/XX/2018, at XXXX XXXX EST ( i.e XXXX local time ).
I reached out to Western Union again and I provided all the required documentation for the investigation. I remember speaking with XXXX ( fraud department ) who, upon review of the documents, agreed that it is unlikely that the money was collected by the receiver. She promised to escalate the case to the higher authority within Western Union. The last time I spoke with her, she recommended that I file a claim with the police.
In summary 1. Transfer # XXXX XXXX : declined 2. Transfer # XXXX XXXX : collected on XX/XX/2018, in at XXXX in XXXX, XXXX 3. Request for a refund on the declined transaction is rejected by Western Union 4. Western Union claims that Transfer # XX/XX/XXXX XXXX was collected on XX/XX/2018, at XXXX in XXXX, XXXX Major discrepancy : The same person could not have collected two transfers within 14 min in two different cities that are at least 150 miles apart ( comparable to completing two transactions PHYSICALLY in XXXX and XXXX within 14 minutes ). This is humanly impossible even if traveling by air. Besides, the transportation infrastructures in XXXX are not among the best in the world.
I really need your help with this matter. USD XXXX ( plus fees ) is too much money for me to lose. Western Union needs to refund my money if they can not explain to whom it was paid to. It was definitely not to the receiver I requested according to their terms and conditions of service.
Sincerely,
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| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
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XXXX BRL were contracted to be sent. But according to the result of Western Union 's investigation, only XXXX BRL were dispersed by Western Union. Leaving a difference of XXXX BRL that had failed to be sent, per the contract.
The rate at the point of contract was XXXX BRL per dollar. The following day, the day of payout, the rate was XXXX BRL per dollar for direct bank deposit. There was a lower rate, XXXX BRL per dollar, for a cash pickup, but I did not contract for cash pickup. I would not have agreed to that rate or option, as it was a terrible rate in comparison to other money transfer services. I contracted for a direct bank deposit at the aforementioned direct bank deposit rate, which was XXXX at the time I paid and XXXX the following day when Western Union paid my recipient.
Western Union made an error dispersing at the lower cash pickup rate, when what I contracted was for a direct bank deposit transaction.
Western Union acknowledges that the amount paid out was at a rate of XXXX BRL per dollar. This rate corresponds with that day 's cash payout rate, but that was not the type of transaction in our contract. Our contract was for a direct bank deposit. The direct bank deposit rate at time of payout was XXXX. Western Union made an error. But they refuse to rectify their error. They maintain that the clause in their terms stipulating that rates may fluctuate from day-to-day means they can mistakenly use a different advertised rate for a different type of transaction that was not made or agreed to.
Does Western Union believe that it is entitled to make a contract, but then can go forward after execution of the contract and change the terms? Why even pay out any transaction then? Why not change the transaction rate after execution of contract to XXXX, and pay nothing?
We made a contract. It was understood that fluctuations can occur. But there was an error by Western Union in this transaction. The cash pickup rate was applied to a direct bank deposit transaction erroneously. Why does it take so much back-and-forth to get Western Union to realize and correct it's error? Does Western Union think it can just make grand errors in its own favor, break contracts, and customers will just walk away? Why can't the error just be rectified?
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| 12/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Quick Summary : Wire transfer funds ( approx {$2500.00} ) stuck in intermediary/correspondent bank account ( XXXX XXXX, XXXX XXXX XXXX ; Swift Code : XXXX ; account # XXXX ). Neither receiver or I have access to the funds. I need the funds to be refunded so that I can send them to the receiver 's beneficiary account which is based out of XXXX ( XXXX XXXX XXXX ). Both XXXX XXXX ( intermediary account to which funds were sent ) and XXXX XXXX XXXX XXXX ( account from which funds were taken ) have repeatedly directed me to one another, stating " they would have to be the ones to handle that. '' I have spoken to upwards of 12 different employees across both banks since XX/XX/19, yet no one has been able to provide me with the concrete steps of this process, or provide me with any concrete assistance. Details : Funds were transferred via Western Union on XXXX ( Tracking # : XXXX XXXX XXXX ) from my XXXX XXXX account ( sender 's account from which funds were taken ) to the XXXX account ( the intermediary account of the receiver 's bank where funds were deposited ). The receiver 's beneficiary account is XXXX XXXX XXXX located in XXXX, and they are not able to initiate the transfer from XXXX ( correspondent 's account ) or reject it so that it is returned to me. At this point, funds are completely stuck in the correspondent bank account with XXXX. Companies Involved/Steps Taken : Western Union : funds transferred from sender to receiver 's intermediary account through Western Union wiring service ; they stated that they are unable to refund funds that have already been deposited XXXX XXXX : Receiver 's intermediary account ; both wire transfer department and accounting department continue to direct me to XXXX XXXX and say there is nothing they can do on their end XXXX XXXX : Sender 's account ; both wire transfer department and accounting department continue to direct me to XXXX and say there is nothing they can do on their end. They have also refused to reach out to XXXX on my behalf or engage in a conference call, even though employees have done this before for me. XXXX XXXX XXXX : Receiver 's beneficiary account ; they stated that they have no access to the intermediary account with XXXX, so they can not initiate or reject the transfer
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| 08/18/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
Older American |
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My wife, XXXX XXXX on XXXX XXXX 2016 at XXXX XXXX sent a Western Union transfer XXXX XXXX from your Western Union agent near us at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, XXXX, XXXX XXXX, XXXX.
I have the customer receipt and the Western Union USA response by XXXX XXXX XXXX XXXX 2016 where you state that this money was paid to the named recipient XXXX XXXX on XXXX XXXX 2016 in XXXX. The only problem is that our friend did not receive this money but was told that the money had already been received in XXXX and then she went to WU in XXXX. She was again told that this money was distributed and that she needed to contact WU USA which we have done via XXXX XXXX XXXX agency taking 3 weeks for a response.
We asked WU the following, " Please advise what WU - USA / WU-XXXX are going to do about this? You have lots of small details on this document about our responsibility and a lot of information on protecting yourself from fraud on your westernunion.com website but this money transfer was given to someone else and not our friend and recipient XXXX - We asked them the following questions : 1. Where was the money given? What WU branch/bank etc?
2. What ID was used to show that this person was indeed XXXX XXXX? ( Even if the person who picked up this bank transfer had all of the info, they would have needed to have an appropriate ID identifying as the above person.
3. What is WU going to do? ( There is a young man who is unable to pay school fees and thus not able to go to high school until this is sorted out. He has XXXX terms left to graduate.
4. Are there security cameras in your WU agencies in XXXX like the XXXX in XXXX. It seems like it would be very easy to track down date and time to see who was the fraudulent recipient of these funds? " We were told by WU that the case was close because the money had been received. If we wanted to reopen the case, this could only be done by the Police XXXX or the Police XXXX. We have visited the police in XXXX 3 times and our friend has visited 3 times to the police to XXXX. We have been asked numerous times by WU to do their job for them and we have gotten very little assistance from them like we would quit asking where is our money that was supposed to go to our friend 's son education?
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| 01/11/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
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Despite being a fully verified customer by Western Union, XXXX and having made XXXX transfers to the same person through WU, I made and paid a transfer of funds to my girlfriend in the XXXX on XX/XX/XXXX
WU accepted the transfer and sent me a confirmation of this.
Several hours later my girlfriend emotionally distraught manages to send a pro bono email from an internet cafe informing me that she was refused the money by the WU money collection point by telling her the transfer had been rejected and returned to the sender on the grounds of her name. The clerk insinuated and made references that my girlfriend was possibly " a XXXX '' or " a money launderer '' which left my girlfriend not only penniless but deeply hurt as it 's as ludicrous as suggesting that XXXX XXXX was " a XXXX '' or " a money launderer ''.
-Western Union NEVER even contacted me to inform me that the " approved '' transfer had suddenly been rejected.
XXXX I phoned WU to verify that my transfer had been sent back the XXXX WU operated did confirm this but REFUSED to provide any info as to " why ''??
I was told that 'WU is n't legally required to notify a customer of anything if they suddenly change their mind about a service ' and that my money would be returned within XXXX business days.
-I phoned WU back on the XXXX of XXXX XXXX ask why I had n't recieved my money refund. The WU operated told me that the refund was returned to me on the XXXX of XXXX 2016. I told the operator this was untrue and a lie as NO MONEY had been returned to me. The operator informed me " they would investigate the matter and eventually get back to me ''.
-The following day I sent an email to Western Union customer service centre asking them to please return my money.
-They replied saying they were " sorry '' for any inconvenience and to 'make this up to me ' they would return MY money eventually. [ XXXX XXXX XXXX - Customer service representative-Western Union ] -I replied saying that it was the worst and poorest attempt I 'd ever experienced in XXXX years of business experience of a company trying to solve a customer complaint.
-Western Union XXXX in XXXX sentences telling me in fancy words 'Take it or leave it ' [ Ieva XXXX XXXX - Customer service representative-Western Union ]
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| 04/15/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
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XX/XX/2017 I friend of mine send money order through Wester Union ( WU ) With the tracking number XXXX. XX/XX/2017 I picked up the money for a total amount for {$1900.00} at one WU agent store in XXXX, CA. They did n't give me cash as they usually do, Instead they gave me XXXX checks XXXX for XXXX other for {$930.00}. So I took those checks and deposited them in my Bank Account. Next day XX/XX/XXXX, I received a call from my bank to let me know the checks bounced. Since then I 've been looking for an answer about what happened with WU and made more than 12 phone calls to their customer service line. They keep telling me is an Agent problem. I went 2 times back to the Agent Store they call to their Agent Service Line with WU and after a long wait both times, same story, they said the problem is with Western Union. As you can see I 've been running in circles with this XXXX institutions NO ONE TAKES OWNERSHIP of the issue and give me a concrete solution, they just said that I have to wait, But I ca n't just sit back and do nothing. I filed a complaint in Western Union complaint service with the case num XXXX no answer on their end. There are many wrongdoings in this case, I feel ripped-off. in the First, I went to a Western Union " Authorized Agent '' and they gave me BAD CHECKS why? Second, After so many emphasis Nor Wester Union Neither the Agent take ownership they keep bouncing the ball between them. Third I paid for an express service {$60.00} dlls fee, cause I needed they money urgently and Is time that I do n't have my money back yet. Even though the sender pay in cash and fulfill all Western Union policies last but not least, Wester Union and its agents may decline to accept or pay money transfer that either of them determines violates any applicable law or policy, But in this case they accepted the money and more over they paid it, What means everything was okey and according their policies and laws. So why I have to deal with not funds Check? This is a rip-off!!!
Resume International Money Transfer in compliant with all Western Union Policies and Laws Amount {$1900.00} Dlls Problem : Bounced Check By on of Western Union Authorized Agent Money Origin XXXX Dated XX/XX/2017 Money Pick Up XXXX, CA Dated XX/XX/2017
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| 01/07/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
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I received a friend request on XXXX from a lady who 's profile name is XXXX. she advertised how she can help people make additional income with a number provided XXXX which I decided to call to get more info. she texted me and said that someone would be calling me. Which they did, and the conversation was explaining there business helping others flip the money to help there assist their financial needs. I ask how do you get started? They replied that I had to give my full name to get registered in there system then drive to a local western union at send money to an specific name and address then 20-30 mins later i would receive a tracking number to pick up my flipped return payment. I ask whats the minimum to send and they repaid {$150.00}. which would flip and return to me in the amount of {$3000.00}. I then went to western union as instructed filled out the form to send {$150.00} to the name and place the told me which was to a XXXX in XXXX. The tracking number of this transaction is # XXXX and i waiting as instructed to get my refund. then i received a message saying the money is there but the irs just notified them that there is a fee of {$290.00} that needs to be paid in order to receive my refund. I went back and forth with them through text and phone calls on how I do n't have anymore money and how this was n't what was discussed prior to me sending the first transaction. I let them know i could n't send anymore and they insist if I could send what i have. I told them i had a XXXX and they assured me that after i send this that i would receive my money with an additional {$1000.00} and a new XXXX which would come in the mail. They even proved me with the tracking number to give me clarity of the transaction being legit. that number was # XXXX but i was n't able to see the amount or the name attach to it which left me still suspicious. so i declined to send anything else and told them i would be reporting them so they could stop calling which they did after I uttered those words. So here I am telling of my unfortunate tragedy. I just was looking to better my families financial status. Not sure what will come of this, but I pray they get caught so that they can not mislead anyone else.
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| 11/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Confusing or missing disclosures
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Web |
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-- On XX/XX/22, we hired a local plumbing company to do some minor work. My brother paid on the spot with a combination of cash and a {$200.00} money order he originally intended to use for a different bill but had not used yet. He had bought the MO at a supermarket ( XXXX ), which is an agent for Western Union. At the top of the MO, it says " payable at XXXX XXXX Bank XXXX XXXX - XXXX, XXXX, XXXX XXXX, Colorado. '' -- Money orders aren't supposed to bounce, and yet this one bounced. On XX/XX/22, I received a call from the plumbing company saying that XXXX Bank had rejected the MO. The plumbing company sent me a photocopy of the notice, which included the bank 's photocopy of the front of the MO, marked " Refer to Maker - Do not redeposit. '' The bank charged the plumbing company a {$25.00} return fee, which the plumbing company now wants from us along with {$200.00} -- which means an *additional* {$220.00} beyond what my brother paid for the plumbing work in the first place.
-- Between XX/XX/22 and now, I've tried multiple times to follow the instructions on Western Union 's website ( https : //www.westernunion.com/self-service-form/rmo-form ) by calling the phone number it says to call first to check the MO 's status. Each time, I've either ended up with an automated message saying " We can't help you right now, try later '' or in a loop ( entering the XXXX MO number, entering the dollar amount, and being asked for the dollar amount over and over ). *Western Union charges a {$15.00} nonrefundable fee to track the MO it apparently rejected without explaining why it rejected it, and its list of radio buttons under Reason for Request does not include " We refused to hand over the money you paid us '' as XXXX of the reasons -- suggesting that using that form would just lose us an additional {$15.00} without solving the {$200.00} ( and {$25.00} ) mystery.
-- I also tried calling the XXXX XXXX XXXX XXXX branch, the XXXX XXXX automated line that the branch banker referred me to, and a national number for XXXX XXXX ( including asking for the call to be escalated and speaking to a supervisor ). Each of those people asserted they can't do anything about it, it's up to Western Union.
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| 08/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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On Thursday evening, XX/XX/XXXX around XXXX I used Western Union to send money to a person in XXXX XXXX Michigan because he needed the money immediately as a service that Western Union has been known for decades.
I used the Western Union app ( online ) to make the transaction for convenience and because the fee was cheaper than driving to the various locations throughout my city. Western Union offers the opportunity for me to use my bank checking account only to send money and not my debit card as they do when you go into their locations in person. After I completed the transaction, I got an instant text with the conformation number to send to my receiver to alert him of the transaction number and to give him the green light that he could go to any Western Union location to receive the money.
On Friday, XX/XX/XXXX, my receiving party went to a Western Union location to receive the money as was told that the money was not available. However, the money had cleared my checking account. On Saturday, XX/XX/XXXX, my receiving party went back to the Western Union location and was told again that the money was not available.
This morning, Sunday, XX/XX/XXXX, my receiving party was told that the money still was not available, so at this point I am confused and upset. Therefore, I called Western Union again with my transaction number and ask why is the money not made available immediately to my receiving party and their response was that they HOLD the money for 6-7 business days not including the weekends to wait for a report from the bank?!!! Also, that it would take the same amount of time to refund the money back to my account. I then proceeded to explain that this was not explained on the website before I made the transaction as I would have traveled to a Western Union location to make the transaction so that my receiving party could receive the money immediately.
I have never known Western Union to hold money as they advertise that money is sent and received immediately and if their is a variation in this service in the 21st century by sending it online, then that needs to be explained beforehand because traveling to the locations is the old way of doing business.
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| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
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On XX/XX/2021, I made 2 transfers. Their tracking numbers are XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX.
In each of these transfers, I agreed to pay {$4900.00} XXXX plus a {$2.00} fee ) at exchange at a rate of {$1.00} USD = XXXX BRL ( Brazilian reais ), so that each recipient would recieve BRL XXXX.
This was a bank deposit ( not cash pickup ) and my payment was made with debit card immediately. Each transaction has a status of " Completed '' with its respective receipt showing what I've just described ( {$4900.00} paid ; {$1.00} USD = XXXX BRL ; supposed payout BRL XXXX ) However, in actuality, only BRL XXXX were deposited in each of the recipients accounts in each of the 2 transactions. Each transaction is missing BRL XXXX.
The recipient bank says there are no fees or taxes taken out, nothing is deducted on their end. This is corroborated by the fact that no other international transfer service has mysterious deductions from their transactions -- only Western Union. The Western Union transfer rate did not fall between payment and delivery of the deposit, it actually went up slightly. There is no explanation for why so much money is missing. It can not be from rate fluctuation. The rate was XXXX BRL when I paid and was XXXX BRL when the money was deposited the following day.
I had contacted Western Union for an explanation or solution and have been given a vague answer that the contracted transaction is " only an estimate. '' No other money transfer service operates like this. There is no accounting from Western Union regarding EXACTLY what happened to the rest of the money. It appears that Western Union believes they can make a contract for a money transfer, take the payment, and then unilaterally change the payment amount to whatever they feel like paying without any oversight, specific explanation, or consequence. To this day, they can not provide evidence on why the payout deviates so much from what is shown on the receipt. I would never have agreed to engage in a transaction with this company had I known that they arbitrarily change the contracted payout amount after execution.
I am attaching the transaction receipts showing what we contracted.
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| 06/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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|
Web |
Older American |
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Ref : WU Tracking number ( MTCN ) : XXXX XXXX XXXX This is a continuation of the complaint made earlier. In response to my previous iteration of the continued complaint of XX/XX/XXXX, I received a letter from WU, which is identical to two others.
So far, I have done everything I could do, including getting official record of denial from the recipient, the XXXX XXXX XXXX XXXX, and the CEO of the XXXXXXXX XXXX But I have recieived no record from WU that the bank has received the transfer from WU, as WU claimed again and again. The bank can not tell me one thing and WU the complete opposite. I must have a record from WU that they have received a direct note saying that they received the transfer. The pro forma notice of deliver that I have received from WU and repeated several times no further information will not do. I just responded to WU and here is what I wrote : My note of XX/XX/XXXX to WU XXXX Dear XXXXXXXX XXXX, This is the third time you are asking for the same information from me. I had provided that on my first response. Here it is again : 1. I had asked for the bank account statement of the receiver. I was told by the CEO of the company that it is unethical for WU to ask for that information.2. The account information of the receiveris attached again.
While I have attempted to do whatever you have asked me to do. I have even complained to the XXXX XXXX XXXX and then to the CEO of XXXXXXXX XXXX I have only received official denials of receipt from the receiver, the bank manager and the CEO. In my capacityas a private individual, anything else is beyond my capacity.
While I have provided all these documents, you have not provided any record that XXXX XXXX has told you that they have receivedthe transfer. I must see that to satisfy my need. I want to see how the bank can tell me that they did not receive the money ( in fact can not possibly receive it for lack of what they call, an agreement with WU ), yet tells you theyreceivedthe funds. I can not know what that agreement is. Only you can. You have consistently avoided giving me information to prove your case.
XXXX XXXX ( I am attaching the account information of the recipient here )
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| 08/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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On XX/XX/2018 a Western Union Money order was purchased from XXXX in the amount of {$1200.00}. The money order was written out to " XXXX XXXX at XXXX XXXX ''. On XX/XX/2018 the money order were placed in a Bright Yellow envelope, the envelope was sealed and I wrote my name, address and the complex name and address on the envelope. On XX/XX/2018 I called went online to check the status of my work order and that's when I realized my account was showing a past due balance. That same morning I called the complex and spoke to a XXXX. She informed me the money order were not received. After dealing with her unprofessional behavior I requested to speak to a manager. She refused to give me the managers name, email address or contact information. I reached out to a sister property and was able to obtain the contact information for the corporate office. I reached out to the corporate office requesting a call back, but they refused to return my call.
I reached out to Western Union to request a stop payment. A case number was given to me. I was also advised to mail the receipts to Western Union so they could reissue the money orders to me. All of this took place on XX/XX/2018. I mailed copies of the receipts to Western Union. On XX/XX/2018 I called to confirm if the receipts were received. Agent advised me that I would need to mail the originals. The originals were mailed on XX/XX/2018 through certified mail. On XX/XX/2018 I called Western Union to see if they received the originals and the agent stated they were never received. I also reached out to my bank for some assistance with this matter and Western Union has been giving them the run around as well.
As per the the product and tracking report from the USPS it shows XXXX XXXX received and signed for the documents on XX/XX/2018. I have been calling, mailing, emailing and faxing the same documents to Western Union and have not been able to get a resolution. I am 4 days away from being homeless because an eviction has already been processed and the court date has already passed. Can you please assist me in getting a refund? A police report has been filed.
Please let me know if you have any questions.
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| 12/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
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In XXXX, I purchased 3 money orders for {$990.00} each, total {$2900.00}. I delivered the money orders to the payee like usual. The payee proceeded to take the money orders to his bank ; however, the address portion of the money order was left blank by mistake, so 2 of the 3 money orders were returned and marked for fraud, while the other was put on hold by said bank. After contacting western union numerous times between XXXX and XXXX to try and resolve the issue ( for which I do not have the dates ), on XX/XX/2019 they directed me to go to the XXXX that I purchased the money order at because they placed a void on the money order, and they would be able to give me a refund or a reissue of the money order and to call back once I was there. Approximately XXXX on XX/XX/XXXX, I went to XXXX and called the money order service line as prompted, and the customer service representative instructed me to have the store call them to confirm that they were an agent. XXXX has a policy that says they can not call or do virtually ANYTHING without a physical copy of the money order. I did not have either parts of the money order because 1 ) the top part was shredded by the bank 2 ) the bottom part was submitted for a tracer request. Despite this being the case, the XXXX manager called anyway. When she called around XXXX, the operator at western union told her she didnt have to confirm anything. I called back and was once again instructed to have the store call to verify. Once she called again, she was told the same thing, she doesnt have to verify anything. I explain to the XXXX manager that the reason western union sent me to the store is because western union said that XXXX has put a void on the money order. The lady explained that once the money order is sold, there is no more contact between them and the money order, and that there was no way for them to even try and put a void on the money order. Ive Been running in circles and Ive hit multiple dead ends. I just need a solution. Ive attached legal photocopies of the original 3 money orders, as well as the email from the bank manager of XXXX XXXX XXXX in XXXX, Ga XXXX to the payee about the money orders.
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| 10/26/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I have tried to transfer money to a bank in XXXX and WU wrote, on XXXX XXXX, 2015, that the transaction went through : XXXX XXXX, Thank you. The payment for your money transfer has been received. It will be available in XXXX XXXX XXXX XXXX XXXX account by XXXX XXXX, 2015.
If you have any questions, contact us anytime.
Thanks for using Western Union.
XXXXThis is your proof of payment for the money transfer below.
XXXXYour tracking number ( MTCN ) is : XXXXTransaction Date : XXXX XXXX, 2015 XXXX ETHowever, on the same day ( XXXX/XXXX/2015 ), I received this email : Dear XXXX XXXX , Money Transfer Control Number ( MTCN ) : XXXXWe have received your order, however, we regret we are unable to process your transaction at this time.
If you feel this action is in error or have further questions as to why your transaction was declined, please contact us online or by phone at XXXX.
We regret any inconvenience this action has caused. As an alternative, you may send money using cash from a Western Union Agent location. You can find an Agent location on our Web site.
For additional information, visit us at www.westernunion.com.
Thank you for using Western Union!
then, on XXXX XXXX, I receive this email : Dear XXXX XXXX, Your tracking number ( MTCN ) is : XXXXWe received your request to cancel your money transfer. If your account has been debited, we 'll refund the money transfer amount and fee to you.
Send money at one of our agent locations. Find your nearest agent location now.
Thank you for using Western UnionNow, I have never sent a request to cancel the money transfer ; this is a lie.
I have received the refund, however I was charged for the transaction! It 's a matter of principle that the business should not charge for their botched service.
Even if the fee is just {$5.00}, it is outrageous.
I have filed complaint with WU on XX/XX/XXXX but I am yet to hear from them and my call to WU today was as if I was talking to a wall. The customer service assistant could not help me.
" Money Sent from XXXX to XXXX XXXXThank you for submitting your question, we will be getting back to you in 1 business dayReference Number : XXXX ''
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| 12/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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On XX/XX/2019 at ( i ) XXXX XXXX ET, and at ( ii ) XXXX XXXX ET, two fraudulent unauthorized EFT debits for {$2000.00} ( Transfer Amount ) + {$5.00} = Total {$2000.00} were made by the operatives of Western Union Financial Services , Inc., XXXX XXXX, XXXX, CO XXXX. Western Union Tracking Numbers ( MTCN ) for the two EFT debits are XXXX and XXXX, as can be seen in the attached documents. The first EFT debit was successful, meaning {$2000.00} debit EFT was posted to my XXXX XXXX XXXX Checking Account at XXXX XXXX and money paid out XXXX XXXX in XXXX, XXXX. The second EFT debit was not posted to my checking account by about XXXX XXXX, and lateron cancelled after I spoke with Ms. XXXX and Ms. XXXX, Operator ID XXXX of Western Union between XXXX XXXX and XXXX XXXX. Western Union 's Dispute/Fraud Reference # for both fraudulent MTCNs is XXXX for the two unauthorized EFT debits ( MTCNs ). I contacted XXXX County Police and have communicated this incident to a Police Officer. I contacted XXXX XXXX XXXX four times, 2 times over phone, and 2 visits to local branch. During the fourth contact by telephone call between XXXX XXXX and XXXX XXXX, XXXX XXXX XXXX representatives were able to stop the release/payment of {$2000.00} from my Checking Account to Western Union for XXXX XXXX. Today, XX/XX/2019, XXXX XXXX, I have received Western Union 's Scam/Threat e-mail that the {$2000.00} paid out by them within 2 minutes of EFT debit transfer on XX/XX/2019 will be referred to a Debt Collection Agency, since they were not paid {$2000.00} for the fraudulent debit EFT. I have reported these to you ( CFPB ) in the morning on XX/XX/2019, between XXXX XXXX and XXXX XXXX. I am providing you details with document attachments via this website and written compliant by me. Please investigate the above fraudulent activities by the operatives of Western Union, or in collusion with them by what appear to be XXXX Speaking persons ( since, when I called this afternoon,XX/XX/XXXX and pressed the MTCN XXXX after calling XXXX, I heard XXXX-like gibberish talk, and the phone connection got disconnected, twice ). This is the whole story so far. Please investigate.
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| 08/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
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On or around XX/XX/2021, my account at Western Union was breached and XXXX unauthorized transactions were made to XXXX from my bank account, via Western Union without my permission or knowledge.
On checking my bank account, I realized the transactions were fraudulent and not authorized by me, so I contacted both my bank, XXXX XXXX and Western Union to inform them of the situation. Both of these agencies acknowledged there was fraud committed with respect to my account at Western Union and returned money for XXXX transactions, however, with respect to XXXX transactions of approximately XXXX each, they have not paid me, hence I lost XXXX due to the negligence of both of these companies. When I called both of them, they keep pushing me around and XXXX XXXX said it has to be resolved by Western Union and Western Union says it is XXXX XXXX who is responsible to reimburse the XXXX.
Sir/Madam, I did not do anything wrong to be bullied out of XXXX by XXXX unscrupulous companies, who I entrusted with my bank and personal information, but allowed hackers/ fraudsters to access my information to steal my money. It appears that the XXXX was paid by XXXX XXXX for XXXX fraudulent money transfers which was actually paid to XXXX people in XXXX, and they dont want to accept liability for their inadequate security measures and has made me pay for their negligence and incompetence.
Some transaction were done in my name from XXXX, where a bank account was created to receive money from my Western Union account in the XXXX. My account at Western Union was used without my permission to do those transactions. I could have been a victim of identity theft, and neither Western Union or XXXX XXXX contacted me of suspicious activity on my accounts with them. How can XXXX transactions with some identical amounts to and from XXXX by someone who lives in the XXXX and never sent money to XXXX did not warrant security verification.
In closing, I would like your agency to investigate this issue expeditiously so I can get back my XXXX dollars which was taken from my XXXX XXXX bank account to pay Western Union for fraudulent and unauthorized transactions..
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| 02/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/XXXX, I made a one time payment of {$240.00} to XXXX XXXX as a XXXX gift to my sister. This was a car payment for her, which was due on XX/XX/XXXX. As I mentioned, this was intended as a one time only payment. I have since signed back into the XXXX XXXX website, and discovered that my banking information was retained on the website. This enables anyone, at any time to sign into the account and use my financial/banking information for additional payment ( s ). It is unclear to me whether or not this information of mine can be assimilated to other accounts/websites for access to my checking account. I have made multiple inquires to XXXX XXXX to have this information removed. They stated the payment was done by a third party service, XXXX, offered by Western Union. They also stated they are unable to remove my information from their website and that only XXXX/Western Union can do so. I have made many many requests to XXXX/Western Union to remove my information, and it has yet to be done. I have been told my case was escalated and to expect a call from their office in either New York or Colorado. After over 45 days of my calling back perhaps 3 times weekly on this matter, I have yet to hear from anyone. My information was posted immediately. I can not see why the removal of my sensitive banking information should take this long. The representatives have been rude, refusing to let me speak to a supervisor. I do not want my banking information held hostage on a website with public access. I do not think this is an unreasonable expectation. The account number it was posted to is : XXXX. Account holder is XXXX XXXX XXXX. Vehicle VIN # is : XXXX. Payment confirmation # from XXXX/Western Union is : XXXX. My request is to immediately and permanently remove my banking information from XXXX XXXX 's website. I feel it is not right that information is held without my permission. The account information in question is posted on the website as Checking XXXX XXXX. There is a radio button next to this account information which gives immediate access to my funds. I am enclosing additional documentation to substantiate this.
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| 01/05/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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Western Union is a horrible. This was done via website. I was declined twice for a small amount of about XXXX money transfer united states to vietnam. 1 ) declined using credit card cash advance method. I verify that my cc issuer did not decline this. It was declined after they called me and asked a few personal questions which i answered. 2 ) declined using WU pay. i paid upfront through bill pay service of my bank. After the funds cleared they decide to call me and basically ask the same personal questions. after a 20minute conversation, they decide to decline my transaction. no reason given on both occasions. i will never use western union again and they will always get negative reviews to anyone who will ask my opinion. 1 ) no money could have exchanged hands if these questions were asked during the creation process of this money transfer. 2 ) refund of wu pay takes 7-10 business days and i never received notification of this transaction being declined by phone.. i had to call back and ask. I still have not received notification of transaction being declined. now there is {$300.00} pending 7-10 business days for a transaction that took me 1 business day to clear. I asked why? they mentioned international transaction, which i think is a load of XXXX. the money should not have went so far, only to the bill pay address of a XXXX XXXX XXXX ohio ... and this is an electronic transaction.. bottom line, all of this is a waste of time leaving me the consumer having funds witheld due to westerns union 's erroneous policies. First of all, i did not even know there was an approval process to send my own money to a person i know. Secondly, what was the purpose of asking question and then declining on my behalf??? ridiculous..Now that i know this, i realize how stupid there transfer process is. All of this could have been prevented if the approval process was plainly stated before creating the transfer. In other words, the questions that they asked me, why could n't they ask me before i handed over my credit card and paid via bank bill pay? this is load of XXXX and a huge waste of time. i will find services elsewhere.
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| 05/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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On XX/XX/2019 at XXXX I went to Western Union agent at XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX XXXX AZ XXXX, to send money to my wife who lives in XXXX XXXX as I do every two weeks. Cashier by the name of XXXX was at the customer service counter, I gave her my information, drivers license, my phone number and name of the recipient. I informed her that the information is in my profile which she can pull up on the computer by my phone number. She insisted that my wife 's name was not on the list of recipients I have previously sent money to which I disputed since I had just sent her money two weeks ago and have done so for the last three years. She ( cashier ) responded that I should not argue with her or she will not serve me! She then asked me for my social security number, where I work, what I do for a living and where I was born? As you can tell these are the type of questions which are personal and can be easily used to steal individual 's identity. Of course I could have refused to provide the information and used online service to send money, but the online service for Western Union is outrageously expensive and most of the time it doesn't work due to technical problems, which by the way they were having technical problems at that time. When I returned home I called Western Union at XXXX to find out if this type of questioning was a new requirement? I was told that it's not, but that each agent may implement their own rules for security purposes. Which I translated to mean that any Western Union can discriminate against anyone as they see fit!! I have been a customer of Western Union for over 30 years and to be treated such I found appalling to say the least. Am sure Western Union feels that they have monopolized money transfer industry, but there have been giant companies in this world who though they were too dominant to fail but as the world changes so will the competition and who knows Western Union may find their way out unless they change their ways. In case anyone wants to get more information from me, my name is XXXX XXXX and I can be reached at ( XXXX ) XXXX or email at XXXX XXXX
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| 04/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Dear Sir/Madam, I am a Western Union customer since XXXX and always had an excellent service from them.
Unfortunately I had a recent problem with them, because the sender, whom I've known and lived with for the last 15 years was getting an error every time he tried to send the order as DIRECT TO BANK to XXXX, either online or at physical locations.
Whenever the sender sent orders as PICK UP IN PERSON it worked perfectly fine.
The sender then successfully sent as Pick up in Person to XXXX.
Due to coronavirus, all Western Union locations were closed in XXXX and for that reason I requested the sender to cancel the money order and send me by wire transfer using a bank.
Sender went to a Western Union location and cancelled the order and received a refund.
On the same day, I emailed Western Union corporate office to ask them if they could figure out why the sender was getting an error when trying to send a money transfer as DIRECT TO BANK in XXXX.
To my surprise I got a response from their corporate office saying I was a ''victim of fraud '' and therefore I can no longer use Western Union services and that my case ( # XXXX ) is now closed.
I have been a Western Union customer for over 20 years and I also work in the financial sector and I have never seen such an arbitrary decision like this.
I personally know and lived with the sender for the last 15 years. This same sender has sent me several orders to me since XXXX without ever having a problem.
How can this possibly be consider as someone trying to defraud me?
And even if that was the case, why AM I been penalized with ban if I am a victim as stated on their email?
The only ''mistake '' I did was complain about the error I was getting in their social media and sending an email to their corporate service. Its more than obvious I am been retaliated by them just for the fact I made a complaint and this is unacceptable.
Instead of trying to find a solution or solve the problem they simply decided to ban me from using their services.
Its clear there is a misunderstanding in all this and I hope this can be fixed in a timely manner.
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| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Western Union " has '' a " rewards '' program. The problem is they don't let you redeem your rewards. Either the screens in that area of their website freeze, or they let you check off which reward you want, and say it will be automatically credited to your next transaction, and then they simple do not do that. It works less than XXXX percent of the time in my experience.
They reason, I suppose, that if it takes the customer a half hour plus to claim a {$5.00} reward that they simply won't bother. There is no reason they can't simply have the rewards program partially integrated into their regular screens, for example " You have qualified for a {$2.00} transaction credit, would you like to use it now, or would like to pay the regular transaction fee and continue to accrue points toward a larger/different reward? '' For example, XXXX well integrates the claiming of rewards when you use their branded credit card, letting you know how much of a reward you have earned and letting you use a simple checkoff box to apply it to any current purchase.
This morning after waiting a few minutes with " MY WU '' screen symbol continuing to rotate when I tried to log in to the rewards page ( after being logging in to Western Union anyway ), I logged off and on again, and then selected a {$5.00} reward which it then said would be AUTOMATICALLY credited to my next transaction. However, when I then entered my transaction, I got no credit. Usually I stop trying after a few minutes of the screen symbol rotating ( seems more prevalent on XXXX than XXXX ) so I don't usually get as far as them saying they will apply a reward. This was the first time in a while that I was actually able to claim a reward ( maybe five attempts last time and today which all failed by their screen stopping processing ), and then they simply didn't follow through as the screen said, and did not credit it to my next ( immediately therafter ) transaction. Assuming this happens to thousands of people ( not just me, but all active account holders ) each day, they are pocketing thousands of extra consumer dollars a day, maybe into the millions.
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| 10/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
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Web |
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XXXX card dcfs.. and XXXX unemployment for almost a year off and on at XXXX XXXX , plus XXXX XXXX XXXX XXXX XXXX purchases under the other XXXX XXXX and are compromised and my emails keep getting back, and making additional ones. Moving money in my name at banks and have insurance on phones purchases through XXXX XXXX and theft and loss assistant and addition. I verified acct made a claim on an XXXX XXXX, due to Al acts being shut down and they absolutely sabotaged me and Ive called police and reported it and I know it was someone in my home now, due to my ignorance of how things work and I wasnt getting anything sent by email or mail. So how do I know for a year or so what has been in my XXXX besides my mail informant that the post office made for me like 3 years ago which the person goes behind me and has changed that and XXXX and cashed out my kids cd and has changed info and bday where they wouldnt pull it up and did that with XXXX XXXX also but now it is back to Normal with that.Im waiting on XXXX and grant. money and they said to apply for funding and grants as I did and was approved and it say XXXX web XXXX XXXXXXXX like XXXX ) XXXX has said hijack browser and I just want it to end and keeping financial aid money through bank mobile and also school at XXXX and sign and run my credit score daily for years please look into everything Im saying please. Dont know what else to do and Im out of options here. They have used remote access control access as att said and apple, as I called capital one and acct there I dont have the number so they wont give me the info. Also at regions and this has been going on changing my numbers and my credit report was supposed to be friezes and XXXX it and its XXXX pages long with experian. Also student loans I havent been to school since XX/XX/2018 and they have also off and on at dept of education. Everything is messed up purchases and my child support XXXX XXXX and any fund I had applied for and I do not know what to do Collecting unemployment got me shut off insurance XXXX and my 18 yr old and ebt and I am located in Louisiana where storm just hit
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| 07/22/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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In XXXX 2016, I received a letter from my mortgage company, XXXX XXXX, that they would stop using XXXX XXXX for processing of their accounts starting XXXX XXXX 2016. From XXXX to XXXX, XXXX XXXX, continued to withdraw money from my account electronically through ACH. I phoned XXXX on XXXX XXXX with no contact with a representative. On XXXX XXXX, which a representatives " XXXX '' said it was the fault of XXXX XXXX, who is a third party in which XXXX XXXX used. On XXXX XXXX, I phoned XXXX XXXX and canceled my program with them, receiving the confirmation number of XXXX. My bank XXXX started a dispute with XXXX, XXXX, in which XXXX XXXX finished them a copy ( which I do not have nor been given ) of my authorization for withdrawal. On XXXX XXXX, XXXX XXXX withdrew another {$1300.00} from my account through ACH. I phoned XXXX, whose representatives reached XXXX XXXX ( after dialing XXXX nonworking customer service numbers ). We spoke with XXXX, agent # XXXX, who again tried to push it off as an XXXX XXXX problem. XXXX tells me I need to provide proof that payment was actually received on their end through providing several documents and then their accounting division will " research '' the problem. This seems very unlawful as I do not, nor ever have, had a loan with XXXX XXXX and as of XXXX XXXX 2016, my mortgage company ceased to operate with XXXX. Therefore any authorization on my behalf to submit payments to XXXX XXXX would be null and void based on the fact that XXXX does not service loans with XXXX XXXX. XXXX XXXX is not receiving the payments from XXXX XXXX. On XXXX XXXX, I phoned XXXX XXXX to confirm they closed my account with them as requested on XXXX XXXX. I spoke with XXXX who tells me I owe XXXX XXXX over {$2000.00} because they reversed the payments and supervisor XXXX, acknowledged that the company unlawfully accessed my account on XXXX XXXX to recoup the funds. I never gave them verbal or written access to my account. Thus, BOTH companies are conducting themselves in unethical ways by withdrawing money using ACH under different company names and accessing accounts without approval.
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| 09/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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|
Web |
Older American |
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On XX/XX/XXXX I sent money via Western Union on-line. I had never used Western Union before. I needed to send {$15000.00}. I saw that I could only send {$5000.00} at at time so I was going to send {$5000.00} three times. When I tried to send the 2nd {$5000.00} and couldn't, I called Western Union immediately and they told me I could only send {$5000.00} in a 24hour period. And I also found out it didn't go directly to the bank account I sent it to anyway, that it takes a couple of days for it to show up. The person needed the money that day.
I requested a refund on the spot XX/XX/XXXX. I waited until XX/XX/XXXX and it was not yet in my account. I called and they said the refund wasn't initiated until XX/XX/XXXX. I called XX/XX/XXXX they told me that there was a hold on it because it had to be verified. I asked what that meant and I was not satisfied with the explaination, I don't think she even knew what it meant .She said I should have been called for verification. Of course I wasn't. She said she would escalate it.
I called XX/XX/XXXX and was told it would be in my bank account XX/XX/XXXX. I checked today XX/XX/XXXX and it isn't there. I told the " supervisor '' I was transfered to that I wanted my money in my acoount today and he said he couldn't do that. He said he would " escalate '' it and I told him they already did that on XX/XX/XXXX. He said he would send an email to the department that handled that. I asked to talk to that department. He said he couldn't transfer me there. I asked him what department it was and he said the " card and accounts '' department. I asked him to transfer me to headquarters and he said he couldn't. There is no number for them.
At this point " someone '' is collecting interest on my {$5000.00}. Because I sent it and couldn't cancel the transaction, I had to borrow {$5000.00} to replace the {$5000.00} I sent and couldn't get back right away.
Western Union has been lying to me or at the very least putting me off. Since no knows anything over there, I'm afraid I won't ever get it back.
The original tracking number ( MTCN ) XXXX XXXX XXXX
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| 07/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
Older American |
|
Ref number : XXXX This is a continuation of a previously reported problem. I heard from Western Union a couple of days after I lodged the previous complaint, and they have given the same answer as the previous ones. In brief they are asking me to get confidential company bank statements but the company claimed that this request is unethical. Nevertheless I have provided written proofs of denial of receipt from both the receiver company director and the bank. On the other hand, WU has not yet shown me proof that they have had a dialogue with the bank and the bank provided a written document either denying receipt, or confirming it ( as WU claimed ). Here is what I wrote to WU minutes ago : Re : case number is XXXX Dear XXXXXXXX XXXX., Western Union Executive Resolution Your resolution team is asking me to go through the same circle again and again. You have asked me to get the bank statements from the receiver of the transfer. I have written several times that I have asked that but have been told that this is an unethical request, and the private company information can not be shared that way. I respect that. The director of the company is a personal friend and I fully trust him. That leaves the bank itself, with whom I have not dealt with ; WU has. Nevertheless I did ask the local bank and then again complained to the CEO of the bank. Both times I was categorically told that this money did not reach the bank. Additionally, they told me that this transfer can not take place for lack of some arrangement with WU.
So, I have shared with you written proofs from the receiver and the bank that they denied receiving the money. I have done my part. BUT, beyond sending me your own document that the money was delivered ( again and again ), you have not shown any attempt of reaching out to the bank and get from them an acknowledgement that they either accept or deny your claim of confirmed delivery. You are in a position of doing so, but so far months have gone by, you are giving me the same answer again and again. I wonder if you are reading my depositions at all!!
Sincerely XXXX XXXX
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| 02/21/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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Western Union Case Reference # XXXX On XXXX/XXXX/16, around XXXX I tried to make a money transfer transaction through Western Union of {$1400.00} ( MTCN : XXXX ). At the end I received an error that this transaction can not be completed due to an error. I called the Western Union, and the lady explained to me that this might be happened due to WU system upgrade. She was also not able to see any transaction during the review of my account. While I was taking to her I tried another attempt ( MTCN : XXXX ). I received the same error. She said these transactions are not going through probably due to system maintenance and you can try again at a later time. If you still face the same issue then call us and we will do the transaction for you.
After about an hour, I made another attempt ( MTCN : XXXX ) that went fine and I received the message that the transaction completed successfully.
On XXXX/XXXX/16, around XXXX, during the review of my Bank Account, I was shocked after seeing my account balance. I do n't have sufficient funds available due to additional XXXX consecutive transaction of {$1400.00} from WU. Right away I called to WU to communicate the transaction issue. The WU representative ( XXXX XXXX, XXXX # XXXX ) told me that WU will revert the initial XXXX transactions within 7 days.
My subject Bank Account is used for auto-pay bills. Currently sufficient money is not available in my account. I already suffer enough by WU system issues and non-vigilant customer service. I am astonished that these kinds of transactions were not considered suspicious at WU end and the client was not contacted immediately before finalizing these transactions.
The money related XXXX additional transactions is still available in the receiver Bank Account. This problem is happened due to the system issues and WU should be responsible to revert initial XXXX transactions. I want to keep my record straight for all my financial deals.
Until today ( XXXX/XXXX/2016 ) WU was not able to able to provide any satisfactory answer to provide the solution of the problem happened due to WU system glitch.
|
| 08/16/2016 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
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|
Web |
|
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On XXXX XXXX, I received a request for funds from a relative in XXXX who needed it for an emergency on the following day. I had not sent money to this relative in many years, so I had to fill out a form with Western Union to be able to send the money. When my relative tried to cash the money transfer, he was denied the funds, but not given a reason why. When I got involved, a representative told me that either he submitted an official ID through e-mail to western union ( XXXXXXXXXXXX ), fax it, OR we had to send a letter of explanation to Western Union with a picture of my signature. There were problems with both options : my relatives in XXXX do not have the technology or the know how to e-mail the picture ID, and the letter of explanation had to be accompanied with many details I do not know about my relative, and that I know well he would n't be willing to give me. These were facts such as date and place of birth, occupation, address, etc. I must mention here that while I have a moral obligation to assist this relative, our relationship is not the best. So I decided to cancel the money transfer, with the intention to re-send it to another mutual relative who is in my Western Union profile and receives money transfers without any difficulty. She could in turn deliver the funds to the original intended recipient. This is the part with which I have a problem : Western Union stated that that was n't an option at all. How is that possible? Either my estranged relative submitted an ID, which I was not even sure he had, and he stated that it would be too difficult for him, or I submitted the letter of explanation. Else, according to Western Union, they would keep the funds for a year and then submit it to the Treasury Department.
This defied any sense of logic. It was my money and I simply wanted to cancel the transaction. I called back to seek an explanation ( was it a regulatory requirement or simply an internal policy? What gave them the power to simply keep my money? ) I was NOT given a reasonable explanation. Their explanation was basically " that is the process. ''
|
| 11/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
|
On XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, I sent three Western Union payment to a company to purchase Medical Examination Gloves, but I never received the Gloves, so I filed an Online Cyber scam complaint and reported the mattter to the XXXX Police and WesternUnion.
on XX/XX/XXXX, I received a XXXX package from Western Union at my address where the funds were sent from in XXXX and thaty gave me three new MTCN numbers and three case numbers as follows and suggested that i should go and pick up the funds at a westernunion location : NEW MTCN NUMBER NEW CASE NUMBER AMOUNT XXXX XXXX {$2300.00} XXXX PESOS XXXX XXXX {$5100.00} XXXX PESOS XXXX XXXX {$5100.00} XXXX PESOS Upon receipt of the documents, I took my assistantant with me ( she was the person I had sent to western union to make the payments. XXXX XXXX XXXX XXXX ) to the Western Location from where the money was sent. They claimed that the money was returned, but since I did not receive the money, i checked on the Western Union App and on the western Union Page, and it said money sent, waiting for pick up.
I called western union and they gave me a new case numberXXXX and told me i could go back now and pick up the funds. This time we went to a new location, butr no money was available.
i called Western union again, and again they gave me new case number. XXXX and three new MTCN numbers to collet the money 1- MTCN XXXX XXXX XXXX 2-MTCN XXXX XXXX XXXX 3-MTCN XXXX XXXX XXXX AGAIN WE WENT BACK TO WESTERN UNION AND AGAIN THERE WAS NO MONEY FOR PICK UP Once again thay gave me a New case number XXXX its now several weeks XX/XX/XXXX and the decision now wa stht they will send us a check.
i sent them many emails and also with our change of address etc. but no response and no check arrived.
i called again on XX/XX/XXXX, and they told me that they are still investigating and i should call them back in 24-.48 hours.
I called today XX/XX/XXXX, and still no result. They are still investigating, and i should call them back in 3-7 business days.
I strongly feel that i am getting the run around and need your intervention.
|
| 10/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American, Servicemember |
|
I am a XXXX combat veteran and on XXXX XXXX, XXXX I purchased two Western Union money orders At the XXXX XXXX in XXXX, GA. to pay my rent. One was for & XXXX and one was for {$550.00}. I mailed them that day at the US Post Office in XXXX, GA. My landlord telephoned me two weeks later to tell me he never received the letter with the money orders. I called the Western Union customer service number to immediately stop payment but the customer service number is strictly an automated system with no recourse to speak to a live person about dealing with the immediate situation. I was desperate to stop payment on the money orders as they were either lost or stolen. The automated instructions were to filed a Money Order Customer Request which takes six to eight weeks. I sought the help of a consumer help advocate in XXXX who dug up a Western Union fraud phone number But when I called them the person said there was nothing they could do to stop payment and I would have to fill out the form and wait up to eight weeks for payment to be stopped on the lost or stolen money orders. only then would a stop payment be issued and only if the money orders had not been cashed. If someone had stolen them and cashed them then I wold have to file a report with the local police to try and get my money back. I tried to explain that I am a XXXX XXXX from combat XXXX and live on a small medical stipend and that I could lose my rental house if I did not pay soon. The person said sorry and hung up on me. On XXXX XXXX I faxed and sent a " Money Order Customer Request '' for to Western Union. This was the worst case of " no '' customer service I have evr experience. There was absolutely no compassion or desire to help and most shockingly, no concern about the fraud of the stolen or lost money order. They already had my money and now it was my problem. How can this company operate in the US without some accountability to the public?
Thanks for any help you can give. I am frustrated that there is nothing else I can do from my side. I may lose my place to live if I can not resoleve this quckly.
|
| 03/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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I have had issues transferring money only through XXXX XXXX since the spring of XXXX. Although the transactions were initially approved, they were subsequently cancelled for no apparent reason. I continued to have the same issue with all transfers attempted online. A customer service rep in XXXX told me that the transfers were denied for " security '' reasons, but refused to elaborate. Because I was unable to make the transfers online, I could only set them up online and then go to a XXXX outlet to pay for them. I did this successfully until last XXXX, when I was unable to set up " pay in the store '' transfers. I contacted the same rep of corporate resolutions, but never received an explanation for what went wrong. The rep provided promo codes that would supposedly waive the excessive fees charged in points of sale for XXXX. The codes supplied only work online and are not accepted in XXXX offices. Yesterday, I attempted to set up a pay-in-the-store transfer online and was again unsuccessful. There were no error codes provided, but I could not complete the process. I called XXXX several dozen times, and in each case was routed to a call center in the XXXX. Employees there refused to provide their location and refused to transfer me to escalations in the XXXX. Today I called the corporate offices of XXXX several times and tried to speak to a rep in Executive Resolutions with whom I had spoken last year. She did not respond to my voicemails. I tried several other numbers for corporate offices, but in all cases was routed back to the call center in the XXXX. The names of the call center employees I wrote down are : XX/XX/XXXX XXXX XXXX and a supervisor named " XXXX '' who said he worked on the floor of the call center. The person with whom I corresponded in the Executive Resolutions Office is : XXXX XXXX Executive Resolutions Specialist XXXX XXXX XXXX XXXX XXXX, CO XXXX Direct line : XXXX XXXX Fax : XXXX I also spoke with : XXXX XXXX XXXX Customer Advocate Office US : + ( XXXX ) XXXX ext. XXXX Office Intl : + ( XXXX ) XXXX ext. XXXX E-mail : XXXX westernunion.com
|
| 05/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
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On XX/XX/XXXX I purchased a Western Union money order from XXXX ' grocery store in the amount of {$320.00} to mail to XXXX XXXX XXXX XXXX. I filled the money order out completely on its face and mailed it through the U.S post office. On or about XX/XX/XXXX, I received notification from XXXX XXXX XXXX XXXX that, they had not received my payment. After investigating the information I learned that my money order had been frauduently cashed on XX/XX/XXXX at an unknown location. I contacted Western Union again and requested to file a fraud report. I was told that I had to complete a fraud request in writing and send {$15.00}. On XX/XX/XXXX I completed a written request and sent the {$15.00}. As of XX/XX/XXXX I have yet to receive any information as to the status of my claim. I have called Western Union on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX/XX/XX/XXXXXX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. To get an update or to request additional information to provide to the local Detective whose been assigned to the case. I've attempted to get either the name of the person who cashed the money order or the bank name and branch where the money order was cashed at on XX/XX/XXXX. Western Union has disregarded my request by doing the following ; place me on hold for long periods of time 52 mins., or state you will receive a letter in the mail with the name of the bank soon, or I can not provide you any information at this time, or they just hang the phone up in my ear. I would like Western Union full cooperation in assisting me with information to move forward with this fraud case and provide me a full refund plus interest on my money order within 30 days of my complaint.Also, Western Union should be required to handled money order thefts that consist of fraud within a reasonable amount of time, and should be required by law to provide the victim of fraud access to the necessary documents so that the victim can proceed with making timely police reports.
|
| 10/11/2015 |
Yes |
- Money transfers
- International money transfer
|
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Web |
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I was in XXXX and needed to obtain XXXX. Due to problems with being required to have a pin to use a Credit card in the automats the banks operate in the XXXX area ( XXXX XXXX XXXX region ), it was suggested that I use Western Union XXXX WU XXXX. So I went to the local XXXX XXXX and talked with them. This led me to going online to the WU site and getting it to " US English '' ( Regional issue based on IP addresses ... ). I was involved with them via a chat session and it was explained to me what I had to do and that it would be possible to effect this within an hour or so.
The first step was to register, which I did. The next steps required I identify my bank ( XXXX/account # XXXX, provide verifiable ID ( DL # in this case, & my address ... ).
With that done, the next step is to do the transfer. So I specified how much I wanted in XXXX ( XXXX XXXX XXXX and set it up for an in-person pickup at the local XXXX XXXX office. I would be required to use my XXXX ID to pick up the moneys XXXX. However, they kept failing the transaction for some odd to me security reason XXXX the reason was inspecific, but some security problem that appeared to be with my bank ).
I had to then call my bank to find out what security problems were involved, and they told me that WU had not contacted them XXXX security department XXXX to validate my account. Granted, this would have been about XXXX XXXX, but the Fraud and Security departments are manned by Bank XXXX at that time.
So then I called WU directly and there I was told that you ca n't do what I am trying to do, pull money from my Bank XXXX and send the funds to me in XXXX -- Even though they had told me earlier exactly how to do this whole process, and their web site says that this can be done.
The problem that started this is, in the XXXX area, the various banks have pulled the ability of tellers to handle Credit Cards by taking an image and then obtaining a signature. We would have to drive over to XXXX a large city XXXX to get this done. But I needed to take care of my Hotel suite bill first.
|
| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I used Western Union to send an advance payment of {$1000.00} for a safari to my travel agent in XXXX, XXXX who banks with XXXXXXXX XXXX in XXXX. The money was supposed to have been delivered on XX/XX/2023. But money never reached the travel agent. After the agent did not receive the money a week after expected, I called Western Union and inquired about it. On the first phone call, I was told that the transfer was rejected, and the gentleman transferred me to the operation that deals with refunds, but I was told there that the money was delivered, much to my surprise. From that day I called that operation several times, each time after reaching out to the travel agent and asking them to talk to the bank manager. WU asked me to get the bank statement of the agent ( which is an unethical request, but I made that anyway with a definite rebuff ). The bank kept telling them that the money did not reach the bank. Still suspecting that the bank manager was not diligent, I wrote to him nonetheless, though I had not interacted with the bank ; only Western Union did. The bank manager refused to communicate with me, because I was not their customer ( which makes sense ). Still dissatisfied, I wrote to the CEO of XXXX in XXXX XXXX. I received quick response from the corporate office. I was told that the money never reached the bank. They insisted it was impossible for them to receive money from WU as the bank has no agreement with WU. When I called WU again to tell them what I have gathered, the lady on call rudely told me there was nothing else for WU to do, and the case has been closed.
At this juncture I have waited long enough. My patience is strained and the money can not be lost without a trace! I wrote the last letter to WU in XXXX providing all the details of denials from the bank. I received a response which merely said I will be hearing back within 24 hours. Just like the previous instances, no more information has been given to me to this date. I am attaching the pdf of my last letter to WU, and the response I received from them.
|
| 08/09/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
Older American, Servicemember |
|
Date : XXXX/XXXX/16 Description : DEBIT CARD DEBIT WESTERN UNION XXXX CO Ref:XXXX Auth:XXXX PurchDate:XXXX ( Directly from Bank Statement ) I spoke with a representative on XXXX/XXXX/2016 and was advised that WU had no way of tracking the transaction. I say stop lying to WU valued customers. The Ref. # and Auth ; Code along with the dates of the transactions should be enough to track any transaction ( it is the only information provided to the banking institutions ). The Ref. # and Auth XXXX Codes are provided to the Banking Institution and recorded to the customers bank account statement. Once a customer confirms and deny making the transaction WU 's tracking process should allow WU to verify the transaction was processed ( based on Ref. # & Auth ; Codes provided by the customers ) and a refund to the customer should be immediately processed. WU should then follow up with an internal investigation of who, when, where and why was the transaction ever processed.
I have experienced this very same unauthorized fraudulent transaction before and it need to be immediately corrected. My last experience resulted in several months lost in the use of my funds due to a WU system process error that I am told can only be tracked by a transaction code that was not assigned to these specific type unauthorized fraudulent or suspect transactions.
There is a glitch in the WU funds transfer system that due to the method or process of tracking based on a tracking code only. The error correction process delay of up to several months is suspect and open to potential illegal employee thief activities. While the injured customer is neglected the use of their personal funds and has no recourse in acquiring an immediate refund or even be compensated for the delay in the refund process.
WU has a glitch and or a crook functioning in its funds transfer system that needs to corrected and future customers are immediately refunded and compensation to the customer for the delays ( use of funds ) in the refund process wo n't eventually become necessary.
|
| 01/25/2016 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
I have an account with Western Union. I make a transfer every month using their service. I am pretty satisfied with their service. However, something happened this last transaction that bothered me and I feel compelled to submit this complain.
This is a transfer I make on a monthly basis to XXXX, where I have a business. The money sent is used to make payroll for the local employees. I requested an online transfer on XXXX XXXX, 2016. WU website informed me that the transfer was recorded and on XXXX XXXX they withdrew the money from my bank account in USA. Generally within three days the money is transferred. However this time there was no money transferred and so I contacted WU and an agent told me that everything was fine and that the money will be available on XXXX XXXX in my account.
I realize there are regulatory compliances to fulfull while transferring money overseas, and accepted their delay as normal.
Generally Western Union would immediately send me an email confirming the request I have made. Most of the time, it would mention that the transfer is on hold pending investigation. Since I have registered with Western Union and have provided them the reason for the transfers ( which is for expenses in the business ) they advised me to wait a few hours and they would release the funds after the investigation is completed. I would generally receive a confirmation of fund transfer about two hours after I make the transfer. This time though, they did not send me any email and when I contacted them a few days later, told me that everything was okay and that the money will be available on the XXXX in my bank in XXXX.
On the morning of XXXX XXXX I received an email from that saying that I need to contact them regarding the transfer. After I contacted them, they failed to give me any reason why they did not contact me earlier, or did not tell me that there was a hold on my transfer the week before.
I would like to get an answer from Western Union why they are refusing to give me an explanation.
|
| 08/03/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
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|
On Thursday, XXXX XXXX, 2015, I completed an on-line transfer of funds intended for a receiver in XXXX in the amount of XXXX. I received notification that my transaction was on hold. The reason given was that the receiver 's name was similar to someone in the system that was n't allowed to use any financial institution. It was requested that I send in identification information for the receiver along with the receiver 's relationship to me. When I explained that I did not have the receiver 's ID info ( photo of driver 's license ), the conversation changed. I was told that WU could not refund my money until they had that information. I requested at that point that the transaction be cancelled because I did not have that information nor should WU demand that " I '' get that for them. Now, after several attempts to speak with someone that could handle this situation, I still have no resolution and my money has not been refunded to my account. WU continues to demand that I send in the receiver 's information because of government regulations/investigation. I was speaking to a customer care rep that actually hung the phone up in my face as I was trying to get more information and understand why my funds could not be released. I am extremely frustrated and disappointed that WU would require me to send in someone else 's information. According to the terms and conditions for residents in XXXX, refunds should be made within 10 days. It is now Monday, XXXX XXXX, 2015, and I have no resolve to this situation. Refunding my money should not hinge on someone else 's situation. I provided WU with my information. I was made to feel that I was being investigated. I simply sent money to a person. I have nothing to do with the situation that I 've been thrust into. Every time I call WU, I am on hold for a very long time, then when someone answers I am transferred to another department and all I get is the run around. I 've received different information from everyone I 've spoken with. It is absolutely ridiculous.
|
| 04/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
About 5-6 months ago early morning I received a call from someone claimed representative of Western Union, I was immediately informed what the call is all about. Per caller it's " Consumer interview '' and told me Ill be ask to provide some personal information in order to continue the use of their service. I asked if it's a mandatory and the caller said no, in response I said I don't want to participate and don't want myself to get involved, the caller responded saying I might loose my Western Union access sending money local/international if I didnt participate. I explained, I have no issues whatsoever participating and providing information to anyone or anybody specially if it's government/federal required, I continued and said my only concern is the authenticity of his call as I dont know if hes really from Western Union as he claim he was. I continued and even ask if there's any number I could call from Western Union or other means to do it so I could provide the company what information they might need to continue my use of their service, I explained further that my hesitation and non-participation to phone interview is due to the recent incident of hacking to my wife 's email account whereas Western Union MTCN I sent her was compromised. Call lasted about 5mins and ended without giving me any other option, caller just reiterate that I might loose my Western Union access sending money. Weeks later I found myself loosing access with all credits in it I earned from using the services. I called Western Union dozen times to report what happened and was told many different things i.e. System glitch, System maintenance and many others and that I could try again next time but still no luck. Few more phone calls and long hours wait before I finally redirected to the right team, they explained what happened and what needs to be done to rectify and reinstate my account, I was compliant with ALL requirements they need and ask of me, unfortunately 5-6 months passed and the issue hasn't been rectified.
|
| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2022 @ XXXX XXXX XXXX XXXX XXXX XXXX Ct XXXX @ XXXX I used there Western Union machine ( that I have used for the last 2yrs ) to send money to my Godson XXXX XXXX XXXX XXXX {$25.00} and paid the {$9.00} ( processing fee ) total {$34.00} on XX/XX/2022 When XXXX went to receive the money there was an Error and contacted me right away. I then called Western Union ( WU ) An was giving a case # XXXX by Monday XX/XX/2022 I contacted WU w my case # an told it was in process an someone would be contacting me. Then on Tuesday XX/XX/2022 I was told to go to the store where the transaction took place. I did with WU on the phone w me then told never mind someone will be contacting me. So on XX/XX/2022 I called WU gave my case # and was told there was no case #. I asked to speak XXXX there supervisor but was told I could Not an told they could Not give me there supervisor name. So, I called my Bank XXXX XXXX XXXX ) to see if I paid for my transaction and I did and showed it in my checking account. So, I called Western Union Corp in Indiana and spoke with XXXX @ XXXX on XX/XX/2022 an was giving a New case # XXXX and told by XXXX that I would be contacted XXXX by Friday XX/XX/2022 But No One had called or emailed me XXXX. So, Again called XXXX the WU corpXXXX on Monday XX/XX/2022 and gave them my case # & was told someone will be calling bk that day. But No one called bk. Again I call XXXX on Tuesday XX/XX/2022 told my case is being process. No one called or emailed me XXXX XXXX, again I call on Thursday XX/XX/2022 and told there was No case then received an email stating that I never paid for the transaction. So, last night XX/XX/2022 I was on the phone with WU Corp. for over XXXX & XXXX trying to correct this but got no where and once again told the supervisor was not available to talk and gave me a New Case # XXXX Hhhmmmm Not sure what else to do other than contacting you. Can you Please Help? Do I have to hire a lawyer to go after WU Corp?
Thank you Sincerely XXXX XXXX Email XXXX XXXX
|
| 03/30/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
My name is XXXX XXXX and I sent money {$3500.00} to XXXX to my sister XXXX XXXX through western union for my building project on XX/XX/2017, when she got to the bank to receive the transfer is was informed the money had been picked up and they ca n't even tell her which location the money was picked up at and that I the sender will have to call western union to get that information. I called western union on XX/XX/2017 and reported the issue with them and they gave me a cawe number which is XXXX and told me to call in 20 days and refere to the case number whenever I call, I waited for 10 days and called them and I was told the investigation was completed and they have documentation from the pick up location showing my sister was actually the person who picked up the money, I disputed what the agent told me and she went ahead and gave me another case number which is XXXX and told me I will be receiving a letter no later than XX/XX/XXXX and in the letter there will be copies of the said ID used in picking up the money I never received any letter I called them again on the same day XX/XX/XXXX and the agent told me the agent who told me I will be receiving a mail had misinformed me because they do n't send out letters with such information so she said she was going to put in a request for escalation of my case and that I should call back in 72 hours, I call WU today and another agent told me the case had been closed and he advised me to contact my local law enforcement which the local law enforcement told me the crime was not committed in the county of XXXX and that western union should provide me with the pick up location so we can contact the law enforcement at that location for an investigation to be conducted but western union will never provide me with the location where the money they claim was picked up at I 'm attaching copies of my receipt from sending the money and the fraud investigation case number I think this is a fraud with western union and they need to be investigated
|
| 05/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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OnXX/XX/XXXX westernUnion received a request for two wire transfers for the exact same amount of {$950.00} each. Although the website told me that those transfers did not go through along with three or four other transfers in other amounts they all did not go through. On the XXXX I started dispute of both wire transfers in the amount of {$950.00} each. They were able to settle One of the two identical accidental wire transfers, but still have been able to handle the second of the identical wire transfers. They have settled transfer with tracing number XXXX in the amount of {$950.00} has been returned to my XXXX XXXX account. For the identical wild wire transfer tracking number XXXX in the amount of {$950.00} they have not been able to settle this account. Theres no reason for them to hold onto my money. I work hard for my money. I have bills to pay. I have XXXX children to feed. {$950.00} might not be a lot to the people at WesternUnion its a lot to me and my family. There has to be a standard kept in business they shouldve been able to handle both of these wire transfers that were never supposed to go through in the beginning as this was all handled on the WesternUnion website somehow through the website it said that they were not gon na go through and then somehow the next day they actually did go through. On XXXX started the process with both of the identical {$950.00} wire transfers and canceling and starting a refund. Theres zero reasons why both couldve been handled the exact same time the exact same way. I do not know why they would treat a customer with such a disregard especially a company such as WesternUnion where the whole reason why people use them is so that people can send money and its a wire transfer of cash it goes immediately. I couldve flown to XXXX and back now and pick the money up! I find this to be unacceptable business behavior. There must be a standard that business is held to especially a business such as WesternUnion who has international dealings
|
| 08/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
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On XX/XX/2019, I attempted to send an online money transfer to an XXXX in the XXXX XXXX XXXX XXXX, a service that Western Union offers.
First, Western Union 's faulty system claimed my credit card company declined the transaction. I contacted the credit card company and they advised that they approved the transaction.
Second, after using a second card, Western Union claimed they would review the transaction and send me an email.
About XXXX minutes later, Western Union had a third-party non-Western Union call center in XXXX call me and ask me personal identifying questions -- none which I provided online. The XXXX based call center demanded my age, my addresses, etc. Western Union has no control over how this data is kept and the call center did not provide any information as to how the information is stored.
Since I needed to send the transfer, and notwithstanding that Western Union using foreign agents to seek personal identifying information placed me at risk, I cooperated with the XXXX call center.
After providing all the information, the agent stated that his system was malfunctioning and he could not determine if the money transfer went through or not. He stated I may receive an email advising.
I asked for a supervisor and the agent transferred me to another representative. The other representative advised me that he was not a supervisor and would transfer me. At that time, the representative transferred me to XXXX XXXX 's prepaid debit card division 's main customer service number, a separate entity having nothing to do with my XXXX XXXX money transfers.
It is clear that XXXX XXXX 's system is placing consumers at risk of identity fraud. It appears that they are using call centers that they do not own and that are operated in foreign countries with no privacy controls.
XXXX XXXX 's representative admitted that software flaws existed and that their systems could not process the information provided, making it clear that the systems are less than secure.
|
| 03/10/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Hello ...
I live in XXXX NM XXXX.
my parents residing in XXXX sent me a money wire transfer through Western Union.
I first went to XXXX.
I was told I needed to have an account.
I already have a bank account with someone else.
I do n't need another XXXX.
I checked on the net and from there went to XXXX.
XXXX has a cap/limit of {$300.00} ...
I am expecting at least {$3000.00}.
I wasted my whole day trying to find a cashing place with no luck.
I go home and call Western Union.
an agent assures me that XXXX or XXXX will cash my transfer up to {$9000.00}.
I call XXXX and told again the cap/limit is {$300.00}.
I call XXXX and the lady there tells me " her machine '' is broken.
she can not cash my transfer until it is fixed.
the " machine '' had been broken for a week, she says ...
this is a joke.
we are talking about XXXX.
a huge international company.
they charged my parents ( in XXXX ) a huge fee to transfer this money.
I am going to call back a few places in the morning.
but I am just afraid I am going to have to travel to XXXX NM.
if right, I am going to have to take the afternoon train, it is a XXXX miles round trip and will waste my whole day.
this is just not right.
what if I were XXXX or something like that?
what if I did n't have the means to get to XXXX?
I talked to my bank XXXX and unluckily, is not affiliated with WU.
I thought WU would be faster.
my parents are old.
they wanted to send a international check.
getting them to do a WU transfer was XXXX.
well seems the check would have been a better idea.
this is unacceptable.
and I can tell you that WU customer service is useless.
I talked to a manager.
I told him that XXXX had a {$300.00} limit and the lady at XXXX claimed her machine was broken.
I said what do I do to cash my money transfer?
he replied ; you either have to wait until " her machine '' is fixed or file a complaint at the bottom of the WU website.
that is all he had to say ...
unbelievable ...
sincerely, XXXX
|
| 11/23/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On Friday, XXXX XXXX, I scheduled a money transfer of {$450.00} through Western Union ( WU ) to my son in Oregon through the Wupay ( billpay ). On Monday, XXXX XXXX, money was sent by ACH from my bank account to WU. The money as advertised should arrive in 3 days on Wednesday, XXXX XXXX. The money did not arrive so I called WU. They said that they had n't received the money and to wait a few days but in the meantime they would escalate the transfer to research. I called at XXXX Friday, XXXX XXXX about the status and they said it was still not funded but it had been escalated and should just be a couple of hours. They left me a voice mail to provide them a confirmation number from my bank. I called back at XXXX, Friday, XXXX XXXX gave them the confirmation number and heard that the money still was not received but they assured me that it would be resolved because they resolve these within XXXX hours. I called them again on Saturday, XXXX XXXX because they said the money was still not received. The customer service supervisor launched a XXXX way call with my bank and got the ACH transfer code. I was on the phone with them for over 2 hours. As of today, Monday, XXXX XXXX, it appears they did receive the money on Monday, XXXX XXXX but my son still does not have access to the money. Here is the recent email : Dear XXXX, I hope all is well.
Your payment was received on XXXX. We sought the assistance of our escalations team to allocate your payment to the order. We had a technical issue that was identified and in the process of fixing it. We will notify you once response is receive. We do apologize for the inconvenience.
Should you require further assistance please do not hesitate to contact us.
Best Regards, XXXX XXXX, Customer Care OperationsXXXX Regional Operations Center -- -Basically, they have had my money for over a week. It is ridiculous that they kept putting me off like it was not their responsibility to figure out and should be paying me interest on that money.
|
| 06/29/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2016 I went to XXXX XXXX in XXXX, TX and used the Western Union Terminal to transfer the sum of {$120.00} to XXXX. My MTCN tracking # is XXXX. One issue that came up during the transaction was : did the recipient have an ID. I was not sure and the agent suggested that a test question and answer would suffice. I provided a test question plus an answer.
A day later the recipient informed me that the Western Union agent bank refused to provide the money because of an expired ID and also denied request to use the test question.
I went bank to Western Union and wanted to recipient name be changed to another individual that has a valid ID. The agent refused to entertain my request stating that I must call from the home telephone number I listed on the transaction, or go to XXXX and make the request. I went back to XXXX and spoke with an agent. He stated that Western Union would not let them change name but can issue me a refund less the transfer fee of {$9.00}. I refused such refund offer. I went home and called XXXX and after about 30 minutes of speaking with XXXX different individuals I was advised to go back to XXXX and get the {$120.00} refund and the agent would put a request for refund of the fees. She further advised that the {$9.00} would be mailed to my home address.
I did just that. Two days ago I inquired on the status of the fees refund. The Western Union representative advised me that my request was denied because it was not their fault that the recipient did not have a valid ID. I mentioned that the XXXX agent told me that test question would be used in-lieu of a valid ID. He stated that Western Union policy is that for all international transfer all recipients must have a valid ID. This was the first time I was told of such policy. I wanted to know why such information was not given to me during the initial money transfer transaction, the agent had no answer for me.
I 'm requesting that my full {$9.00} fee transaction be refunded to me.
|
| 08/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
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|
Web |
|
|
XXXX/XXXX/16 I received a western union transfer from XXXX XXXX NV and tried to transfer the cash to the XXXX prepaid card I had for this type of transaction. I received a notification that the money had been credited to the card but XXXX seconds later western union voided it off the card. I have spent the last 3 weeks trying to get someone from either company to help me. Both companies blame the other. XXXX says they received the money but western union voided it and western union says they sent the money to the card. But I have still no access to it. I have all copies of transaction and even the Representatives from each company claim they can see the issue on the computer system but have to escalate the issue to a higher department each time promising me a call back with in 24-48 hours and I call back 3 days later only to have to start all over and nothing has been escalated at all. I have spent hours calling each corporation and being transferred and told at the end they ca n't help me until it is sent to a mysterious department that I can not speak to directly. The way they have the system set up both companies have to be on a conference call both looking at there seperate screens to see that the money is lost in cyperland. So to be clear I was wired XXXX to western union and when I tried to transfer the money to my wunetspend card it was credited and than voided within XXXX seconds by western union. And since it sells itself as one company it is really 2 companies with different systems and service reps and instead of getting to the bottom of the problem I have been told ot was the other companies fault not theres and I need to contact the other company. But when I do get someone to conference call the other company I am told that they can see i have not received the funds because of some glitch in the system but still can not resolve the issue without contacting another department that I can not talk to nor when I call back that it has been sent to it.
|
| 08/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/19, I called Western Union to get the correct information to wire transfer funds to XXXX XXXX XXXX. I told them they were formerly known as XXXX XXXX so they suggested the transfer to XXXX XXXX. XXXX purchased XXXX XXXX XXXX so they said the information had not changed. Therefore, I sent the funds from a Prepaid MasterCard that isn't re-loadable. When XXXX XXXX did not receive the funds, I called Western Union again on XX/XX/19. I was told at that time to wait until XXXX for them to receive funds that was received on the same day XX/XX/19. On XX/XX/19, Western Union told me the funds went XXXX XXXX in which the previous representative neglected to tell me. The representative did not read any previous notes regarding the transfer therefore I asked for a supervisor. The representative placed me on hold then the phone started ringing again and rang over 10 -15 mins before I found a Customer Relations number for Western Union. I spoke to XXXX (Customer Relations) and once again no one took ownership of the issue not did she try to assist me. XXXX heard me say supervisor then placed me on hold for 2 -3 mins to get a supervisor. Then XXXX came to line to say you are asking for a supervisor" hold please so I held another 5 mins. Next XXXX (Possibly a supervisor) told me they requested the money from XXXX so I said "I thought it was XXXX XXXXl " then apologized "Oh yes XXXX XXXX. He says they are waiting for permission from XXXX XXXX to get money that isn't theirs. The time frame is 24- 48 hours but it is past 48 hours but XXXX says they have not received permission to take money that does not belong to XXXX XXXX. He stated the refund would go back to the bank... as I stated this card is non-reloadable so he says they would send the funds to a Western Union location. Then I needed to pick up the money from a Western Union destination so I asked about the fee of $XXXX. He stated the funds were sent so I would not get the fee back. That's unacceptable!!!
|
| 07/09/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Western Union refused to pay recipient of funds on multiple occasions. They retained my money for 6 months, and I have not been refunded.
On numerous occasions I called or attempted to look up the transaction online. Every time I was informed that they could not find my tracking number ( XXXX ), and after escalating the situation, would be informed that the transaction was " on hold '' or " frozen ''. Each time the representative would inform me that they removed the " hold '' and the funds were available for pick up. And every time my receipient continued to be denied the funds.
Last week I requested a refund. The representative agreed to issue a check for the funds as the debit card I used to fund the transaction was set to expire. I was told I would be contacted in 24-48 hours by Western Union to verify my address. I was never contacted.
Since then I called Western Union 3 times : 1 ) First time learned that the representation last week had NOT cancelled the transaction, and that it was still on " hold '', but that they would release the transaction so that I could go online and cancel it myself.
2 ) The second call I spoke to a supervisor who said that the transfer was arranged online so they could not refund me. When I explained that my debit card had expired, she said she would connect me with a different department, and the call dropped.
3 ) During the third call a different representative told me that they could not issue a check for the refund as the transfer was originally arranged online. Instead, her supervisor would escalate the issue to their back office, which she referred to as the " trace desk department '' and would contact me within 24-48 hours.
6 months, lots of time wasted, and no resolution about IF and WHEN I will ever be refunded. I have never encountered so many mistakes from a financial institution, especially on such a basic transaction. I would recommend wire transfers to anyone considering western union.
|
| 12/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
XXXX3 money orders purchased from Westen Union , {$1000.00}, {$1000.00} and {$43.00} and sent to XXXX Dept of Finance to pay property tax bill. After several weeks, payment from the money orders not reflected on said tax bill. XXXX Dept of Finance claimed that they never received money orders, they were never processed, endorsed, or applied to the tax bill.
Tracers were put on the money orders, and when results received, the money orders were not endorsed. Claim forms received from Western Union were filled out and sent to XXXX DOF on XX/XX/19, to sign off on and notarize. After 4 months- DOF legal refused to return claim forms, saying that since they were not received by them, they had no obligation to cooperate.
Notarized letter ( attached ) by the homeowner explains everything and has all the necessary documentation to substantiate the claim. Claim forms sent to Western Union on XX/XX/19. Letter received on XX/XX/19 stating that the claim could not be processed as the claim forms were not signed and notarized by the payee -- even after a notarized letter sent to W U stating that the XXXX DOF was not going to cooperate.
An e-mail from XXXX DOF-on letterhead, with DOF contacts, sent to Community Board # XXXX, stating that money orders not received, processed, endorsed, was include as proof of claim.
A call to WU on XX/XX/19 determined that the claim would be escalated and to call back in a few days. A call was made on XX/XX/19 which determined that the sponsoring bank ( W U would not divulge name ) denied claim due to the claim not being signed, and one claim was sent to bank, Western Union 's responsibility ended and was not in a position to process calim any further. W U still would not advise the disposition of the money orders ( cashed or lost ), as the claim was not formerly processed.
Homeowner is in areas in paying his XXXX property taxes as he is a senior citizen on a fixed income, and was waiting for the claim to be processed.
|
| 06/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On the morning of XXXX XXXX, 2019, I initiated a money transfer to a friend in XXXX, XXXX, named XXXX XXXX. Despite having made transfers to Ms. XXXX multiple times in the past, I was told the company needed to review this transfer. An agent called me after several minutes to ask for information. When he asked for the receiver 's name, I gave it to him. He asked me to repeat it and I asked him to clarify which part he had not heard. He would not do so, and became rude on the phone. I asked to speak to his supervisor. He refused.
To make a long story short, I had to make three phone calls to find out what was happening with this money transfer. I was cut off once -- call dropped. Eventually I spoke to an agent named XXXX, who was helpful and told me that the transfer was canceled for " business reasons. '' I asked what that meant, he said it had something to do with the compliance department but he could not be more specific. I asked to speak to someone in that department. He said he was unable to connect me because they did not have the phone number of that department.
There should be no reason that this transfer was questioned, much less cancelled, since it was identical to transfers I have made in the past. There is absolutely no reason Western Union can not provide a specific reason for the cancellation. And there is no reason why I, as an ongoing customer for this company, should be subjected to such miserable customer service, the agent named XXXX excepted.
I also tried to initiate an online chat with an agent but was told that the chat function was unavailable -- immediately after being connected with an agent.
Here are some relevant details : - WU tracking number -- XXXX - Amount : {$100.00} - Fee : {$12.00} - Time I have spent trying to clarify and register a complaint : over XXXX hour.
- Phone calls made by me : 3 - Chats initiated by me : 1 - Phone calls dropped by WU : 1 - Detailed explanations given by WU : None
|
| 09/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I immediately canceled my {$5000.00} funds transfer approximately 30 minutes after it was approved by Western Union ( and before dispersed by my bank ) on XX/XX/19 because it was going to take to long to process. I did this by phone and was told it had been canceled and it may take 7-10 days to receive my refund. I then received a confirmation email saying my transaction had been canceled and would be refunded. It is now over a MONTH later and I have not received my refund. I have called at least 4 times, talked to multiple people and EVERY TIME am told that whatever the issue was, it has been resolved and it will be refunded in 7-10 days. The most recent phone call was on XX/XX/19 ELEVEN business days ago. I have repeatedly asked for a confirmation number for this issue or some kind of confirmation that it has been resolved and they just say, no sorry we don't have a way to do that.
I have also asked for names of the agent I am talking to and am only given 4 letter first names. The last person I talked to also gave me her ID number, which I didn't know they had since the first several people had not offered that information. Also, mysteriously, my calls get dropped every single time I talk to them so that to get through to a person and to get through discussing an issue, I have to call back multiple times, start over multiple times, and talk to multiple different people.
I was told at one point that the issue was I didn't answer a phone call about my cancellation. I don't know why I would need to discuss anything further if I had already discussed it in person with an agent, was told it was processed, and received a confirmation email saying it was canceled. I did receive another email after the missed phone call saying that because they couldn't reach me by phone, my transfer would be canceled and funds refunded ... great, sounds like what I had already done and was wanting ... yet still no refund and no explanation.
|
| 02/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Money was not available when promised : For the transaction-XXXX XXXX XXXX Today is XX/XX/XXXX and WU is in dishonor **** For the American abroad need of the desperately urgent and emergency fund-aid requesting wire transfer with the available funding was met with the denying by the Operador Call Center Western Union of the XXXX XXXX corporate office in the city of XXXX XXXX XXXX XXXX location and the Western Union Corporation headquartering in Colorado USA and the causation of the damage suffering with the starvation and the threat of an unlawful and illegal eviction by the property owner and with the discrimination by the Western Union-XXXX XXXX management of national operations and official agents for the defamation and libel and the gross negligent denial-refusal of the wire transfer fearing for the fraud and impersonation of identity and not providing a remedy any reasonable person could determine as efficient and expedient because the the sender and the receiver is one and the same being a live and natural living person without any funds for food or travel or expenses for the international communication charges incurring against local creation telephone connections to toll free telephone numbers in the U.S.
Confusing or missing disclosures For the knowledge of the facts on the discrimination-based policies by the local agent Other transaction problem Discrimination and abuse of the UNIFORM COMMERCIAL CODE on transmitting utilities ** For the dishonoring and discrimination injury compensation victimizing and disabling persons in both severe need of urgent emergency funding for the satisfaction of financial and medical-health matters with the life of an individual traveler seeking aid and assistance in a foreign nation and fearing the potential for the eviction and being the subject of humiliation by the refusal of service and breach of trust and unequal and or unavailable protections by the WU corporation **
|
| 10/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/19, I tried to pay a bill with Western Union Online which stated the company I needed to pay is one of their Billers. Due to another payment via Western Union issue XX/XX/19, I decided to check with customer service to make sure will this payment go to the correct company. Although the company was their website as one of their Pay Bills Company 's, there isn't a relationship with Western Union and the company. Instead of correcting their website, the incorrect information is left for the next customer to attempt a payment. I spoke to a representative that said XXXX XXXX XXXX isn't their system so I would not be able to make a payment. I asked for a supervisor and the representative transferred the call without telling them about the call so I had to explain all over again. This makes the phone very frustrating and aggravates the situation. The supervisor checked the company 's name and found them but needed to transfer me again. I do not understand why she was transferring so you've wasted unnecessarily been on the phone over 20 mins. Then the supervisor disconnected the called while I wait to be transferred to an unknown phone and unknown reason for transfer.
The problem has been their online pay bill feature shows the company but they no longer have them as Pay Bills Company 's. When this happens the funds goes to the wrong company and the customer is made to wait to get the money back. This creates a late payment for the customer and accrues late fees and possibly a derogatory item on their credit.
I called the Corporate Office and spoke to XXXX which listened and I insisted she confirm the company would receive my payment. XXXX wanted to transfer me back to the same area that disconnected the call. I told all that was needed is confirmation the payment would go to the right company this time. Their website and the procedure and company are different and cause major financial issues for the customers.
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| 01/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
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Hello CFPB, Thank you for your time to taking care of it.
This is XXXX XXXX, My last social is XXXX ( i also have other names as XXXX XXXX, XXXX XXXX XXXX, and XXXX ).
I have been living in the USA since 2000. I am a US citizen. I was sending money to my family, friends using western union money services. I recently reached out to western to get the details of money I sent from the year 2000 to now but western declined through my email requests. I contacted western union at XXXX several times and all my calls routed or attempted by abroad ( XXXX, XXXX or some other country I dont even know that exists and also representatives are very rude responding customers ) representatives and they even dont know the USA geography and simply denied my request many times and declined to transfer my calls to US customer support saying that there is no US customer support available.
The western union company has headquarters based in the USA but all poor customer support from abroad? What privacy we have as an US citizen?
During my recent discussions with my family members and friends, I came to know that some of the recipients either received less than the promised conversion rates or never received at all. I need the complete details from 2000 to now for reconciliation. Western simply declined my tax paid money and I paid thousands so far for as a fee. I have every right as a US citizen to get my information. I am sure I am entitled to my complete details as requested. I am a middle-class employee and this money is my hard-earned.
Please take this as my written complaint to get my info and help me. I sent Money where i lived from XXXX, XXXX, XXXX and other places.
I will pay a minimal fee if I required to pay to get my required info.
People I sent money through money western union : 1.XXXX XXXX XXXX XXXX 2.XXXX XXXX, XXXX 3.XXXX , XXXX 4.XXXX XXXX, XXXX 5. Any others I sent.
Sincerely, XXXX XXXX XXXX XXXX XXXX
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| 04/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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On XX/XX/XXXX, I forwarded {$300.00} to an online retailer via Western Union ( transaction number XXXX ). After not receiving the product, and any further correspondence from the retailer, I filed a fraud complaint with my bank. My bank issued me a temporary credit in the amount of {$300.00} while they investigated the charges. After completing their investigation, my bank reversed the temporary credit and funded the transaction on XX/XX/XXXX. They advised me to file a fruad complaint with Western Union and I did.
After speaking with a customer service representative from Western Union, I was given a fruad file number and told that upon receiving the fraud complaint from my bank, Western Union issued me a refund on XX/XX/2018 in the amount of {$300.00}. I then placed Western Union on a conference call with my bank and they restated that they issued a refund back to my bank on XX/XX/XXXX for {$300.00}.
Using that information, my bank reinserted the claim for further review and on XX/XX/XXXX denied it again. They stated that they have no record of Western Union issuing me a refund. So I called Western Union with this information and CSA # XXXX confirmed that they issued my bank a refund in the amount of {$300.00} on XX/XX/XXXX. When I asked for a transaction ID number for the refund, I was told that the refund would have the same transaction ID as the initial charge. They said that the refund was awaiting acceptance from my bank. I asked if I could place Western Union on another conference call with my bank. I was then told by Western Union that the initial transaction was processed and paid out to the online merchant on XX/XX/XXXX therefore they can not issue me a refund. I asked them to explain how were they able to inform me and my bank about the refund taking place on XX/XX/XXXX and now tell me there wouldnt be a refund. The CSA offered no explanation. Instead I was told to contact my local law enforcement.
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| 11/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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Redress Admin contacted me by US mail on XXXX/XXXX/16 XXXX : Paymap Inc, Consent Order XXXX File No. XXXX stating I had not cashed the check they had issued to me.
XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX It stated that if I wished to have a new check issued I should make this request before XXXX/XXXX/16.
I called the phone # listed on the letter & was sent to a different organization. At some point a Supervisor named XXXX confirmed I was due a refund ( Claim # XXXX XXXX XXXX ).
I submitted my request for a new check on XXXX/XXXX/16 to the email listed on the letter ( XXXXXXXXXXXX ). I received an email on XXXX/XXXX/16 thanking me for my email. I received another email on XXXX/XXXX/16 stating, " You should receive your new check in 4-6 weeks. '' I received another email on XXXX/XXXX/16 stating, " Just wanted to let you know, that yes your reissue request was received before XXXX/XXXX/16 ''. Then I waited.
Since no check arrived, I sent an email inquiring as to the status of the check on XXXX/XXXX/16 to the same email address. To this email I received no response.
I followed up this morning w/ phone calls & an email to XXXX XXXX & included a faxed copy of my issue to CFPB.
In the last hour I received a response from the XXXX XXXX stating the email box was no longer being monitored. I called the phone number listed for XXXX XXXX & they stated since I had copied by fax the issue to CFPB this morning then they could n't discuss it further & that I should work thru CFPB for a resolution.
I just called CFPB & discussed my issue w/ a Representative & was told that CFPB was helpless to my problem because it was the third party XXXX XXXX & not the original company.
When I asked this CFPB Rep what I should do he suggested I continue make my request thru the XXXX.
How do I get this company to issue me the refund check they have both acknowledged that they owe me & acknowledged that I have submitted my claim on time?
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| 05/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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Good Evening, I spent a money order from myself to myself. A validation was required. The person validating this call cancelled my order because I did NOT sufficiently grovel and make nice to him. You really must listen to that conversation.
For instance, I was told, " am talking, DO! NOT! INTERRUPT! ME! WHEN! AM! TALKING! The person then kept quiet for a full 2 minutes to see if I would interrupt him. Any thing I said during those 2 minutes was met with a repeat of same words in capitalized letters.
Then the person cancelled, with glee, my order. [ MTCN ] is : XXXX Quick Recap.
Information given accurately for validation purposes was Name, Date of Birth, email. All identifying information.
Because of my circumstances, being in public, using a public phone, I had no choice to minimize the release of my personal information. That seems to be what set him forth. The idea that I will not willing yell out ( on a public phone in public ) information that can later be used to hack my accounts.
A quick change in protocol might be needed for Western Union. For instance, if the person can't say his name out loud, a choice of possible names could be read out to him. Same as birthdays. Makes no sense to release publicly the very identifying information Western Union itself guards, as a condition of using their services. Unless they believe it is impossible to find oneself in a public place needing your services?
But that still does not change the nature of the tone of the conversation and word choice, which I find very demeaning. Now, I did NOT have a phone with me, but if I did, I wouldn't have needed their services in the first place. I simply would transfer money by phone. That requirement of phones is going to make you them extinct. Used to send thousands of dollars thru Western Union, till they put a cap on amounts. And now, the very few times I use their service, I ended very upset and without the service?
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| 09/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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My email account was hacked and I found money orders in my email box. It appears XXXX caught and blocked it, looks like western union sent money through.
THIS IS FROM XXXX 'S XXXX : Money Transfer Receipt Dear XXXX XXXX, Thank you for using XXXX. We appreciate your business!
XXXX must get approval from your bank before sending the money to your recipient. When the electronic withdrawal is complete, which may take from 1 to 4 business days, we will notify you by email and send your transfer to our partner for Cash Pickup.
We will also give you specific pickup instructions that you will need to communicate to your recipient.
To view the current status of your transaction, visit Track your transaction.
For Customer Service, visit our Help Center or call XXXX.
Transaction Details XXXX Tracking Number : XXXX Transaction Date : XXXX XXXX, 2017 XXXX XXXX PDT Date Available : XXXX XXXX, 2017 Central Standard Time - XXXX XXXX, XXXX Cash Pickup with : XXXX View Locations Amount Received : XXXX MXN Exchange Rate*:1 USD = 17.79 MXN Amount Sent : XXXX USD Transaction Fee : + XXXX USD Total Cost : XXXX USD *In addition to the transaction fee, XXXX also makes money when it changes your U.S. dollars into a different currency. XXXX rounds to the nearest whole peso.
Recipient Information XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sender Information XXXX XXXX XXXX XXXX XXXX XXXX XXXX Michigan XXXX United States HERE IS THE WESTERN UNION ONE : Dear XXXX XXXX, Please return to westernunion.com and enter the 4-digit PIN displayed below on the verification screen within the next 3 days.
Your 4-digit verification PIN : XXXX If you have any questions, contact us at XXXXXXXXXXXX. Please DO NOT reply to this email.
I am unaware what, if any, recourse is possible. I just wanted to pass along this issue with hopes it can be beneficial in combating fraud.
XXXX XXXX XXXX
|
| 05/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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|
Web |
Older American |
|
Regarding stolen money orders.
from XXXX Retail Money Orders department XXXX XXXX XXXX XXXX XXXX, XXXX XXXX These were bought with cash at XXXX XXXX, stolen from the XXXX, doctored and returned to XXXX XXXX and were cashed at XXXX XXXX_ They should have a copy of the person on video. Federal Case # CA XXXX [ ref : XXXX : ref ] money orders # Money Orders XXXX & XXXX XX/XX/XXXX to XX/XX/XXXX I went back and forth about these money orders to get a replacement from Western Union.
Western Union is passing this off to XXXX XXXX and XXXX XXXX is saying they can't do anything until Western Union closes their investigation. I have talked to XXXX from XXXX XXXX XXXX and she says they are closing case # XXXX because it is still in the hands of western union. But the following corespondence shows that Western Union has turned this over to XXXX XXXX.
On Thursday, XX/XX/XXXX, XXXX XXXX MDT, Money Order - XXXX XXXX wrote : Dear XXXX , Please be advised that the Forgery claim for Money Orders XXXX & XXXX have been initiated on XX/XX/XXXX and both are currently pending at the XXXX XXXX XXXX XXXX . Just a reminder that Western Union does not investigate this claim, but the bank does. Western Union acts in good faith assisting you in an attempt to collect the funds and provides this service free of charge.
Thank you for contacting Western Union.
Sincerely, XXXX XXXX Western Union Financial Services , Inc .
My letters were stolen out of the mailbox on XX/XX/XXXX. I started this process with Western Union on XX/XX/XXXX when I learned that the MO never credited to my credit cards. They were brought back to XXXX XXXX store XXXX. District manager XXXX XXXX has tried to get them to move on this but says XXXX XXXX told him they have 100 days to look into this. There is no promise yet that they will pay. They have had all the info to prove I did not cash these altered money orders but still refuse to deal with me.
|
| 09/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
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|
Web |
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My wife and I bought a number of Western Union Money Orders at several different retailers including XXXX XXXX and XXXX in XXXX XXXX, SC between XX/XX/XXXX and XX/XX/XXXX. We paid for them with our debit cards. We received the money orders and receipts for payment. We deposited them via mobile deposit into two separate bank accounts. Several days later they started getting returned with the message stop payment or altered/fictious. Western Union told us that the store had put a stop payment on the money order. When we called the store they said they did not, and didnt think they had the ability to do that.
While weve had over 40 money orders returned unpaid, here is a very specific example : On XX/XX/XXXX, we purchased {$2900.00} of money orders from XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX XXXX, SC. We were given five {$500.00} money orders and a {$490.00} money order. The {$490.00} money order was deposited online and then returned by the bank. We called Western Union and provided the money order number and amount. They told us that {$490.00} was the incorrect amount. We asked if it was {$500.00} and they said yes. We told them we were looking at the money order and it clearly was for {$490.00}. They said we needed to go back to the store to get it straightened out. We spoke to XXXX, a customer service manager, and XXXX, the regional manager at XXXX XXXX in XXXX XXXX. XXXX ran the Western Union report and all of the money orders and amounts lined up correctly. Weve contacted Western Union call center customer service multiple times. All theyve been able to tell us is go back to the store and we cant help you, go back to the store.
I believe that a technical glitch, possibly with the Western Union positive pay file to their bank, is causing this issue. I need to speak to someone who can get to the bottom of this issue. Customer Service at Western Union is not equipped to handle this problem.
|
| 07/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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Dear Sir, This is to bring to your notice that, I had utilised the services of Western Union based in XXXX on XX/XX/XXXX to transfer an amount of XXXX $ from my checking account with XXXX XXXX XXXX ( account ending in XXXX ) .to XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX account ending in XXXX ) XXXXWestern Union charged me XXXX $ for this online money transfer ( inclusive of proccessing fees ) .They said the transfer would be done in XXXX days, as advertised.I had been getting calls from XXXX XXXX XXXX, the recipient , that the money has not been transmitted even XXXX days after the transfer was initiated and the money taken from my US checking account.On contacting western Union, their agent XXXX XXXX apologised for the delay and said they had issues for processing and she would initiate an investigation.She said they would contact me after XXXX XXXXI asked for a refund.I had to send XXXX XXXX the amount of XXXX through XXXX XXXX ( XXXX ) and she received the amount in a few hours.This delay has tarnished my reputation and caused me undue mental duress.I contacted Western Union again after a week and asked for the reasons behind the delay and the status of refund, Now they say ( XXXX XXXX ) the amount had gone through on the XX/XX/XXXX and they would initiate an another investigation and contact me in XXXX hours.. I believe the representatives of Western Union are just wearing me out, by delaying the issue.Neither have I been refunded.They said, I should contact the recipient 's bank in XXXX and ask for the refund. Kindly take action against this agency based abroad and please refund me, the amount of XXXX XXXX charged from my checking account resulting in me, sufferring undue mental stress and hardship. Kindly bring to the attention of other hapless US consumer using the services of this fraudulent company XXXXWestern Union , who misuse US Banking laws Regards, XXXX XXXX XXXX
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| 09/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I had sent money to two people XX/XX/2018 XXXX XXXX Complete XXXXUSD Tracking # ( XXXX ) : XXXX XXXX XXXX Show details Edit & resend XX/XX/2018 XXXX XXXX Complete XXXXUSD Tracking # ( XXXX ) : XXXX XXXX XXXX Show details Edit & resend XX/XX/2018 XXXX XXXX XXXX Complete XXXXUSD Tracking # ( XXXX ) : XXXX XXXX XXXX Show details Edit & resend I had told them that it was fraud, every time I call them I get a foreign person asking me for the XXXX numbers not case numbers this was for loan fraud, I am disputing this matter, I want my money back they have not made a resolution, so I need to complain hank you for contacting Western Union.
We'll attempt to contact you within 24 hours using the contact information that you have provided to us.
For your records, your Case # is : XXXX Please note this is an automated response. We ask that you not respond to this email.
You may also call us directly at XXXX, so a customer support representative can help you.
Thank you, Western Union Customer Care www.westernunion.com This is the email I keep getting from them, it was fraud, how can you open accounts when you are illegal then use it for scam or fraud to receive money and nothing is done, what part do they not understand, again I had XXXX and are not in the mood for this, I want my money back refunded for fraud, and the person keeps asking me for more for loan transfer I am not falling victim I am not stupid, I do not feel good to go through this XXXX, again I have contacted the number they gave me and they keep asking me for same information over and over again, this is for corporate office, I want a resolution refund back, please advise I am really upset that this is happening. I am not loosing my money I work hard for, got me behind in bills, because of this scam XXXX and and a foreign person on the other end can not help me with my case number.
|
| 04/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
Servicemember |
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I am the sender XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, Cell Number ( XXXX ) XXXX, e-mail : XXXX Date and Time of Transmission : XX/XX/2020 at XXXX XXXX ( CDT ) XXXX XXXX ( EDT ) Receiver XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX.
I went on to XXXX store, XXXX XXXX, XXXX XXXX, Texas XXXX ( XXXX ) XXXX to send money to my girlfriend of {XXXX} with {$XXXX} fee, total {XXXX}. My girlfriend called Sunday XX/XX/2020 in the afternoon that she to get money and she told the vendor said my name was spelled wrong and could not receive money. I called Western Union and the said my name was spelled correctly. On Monday XX/XX/2020, I spent an hour on the phone to get hold of Wester Union, several times Western Union system would hang up after twenty minutes on the telephone line. I finally talked to someone and I explain the situation and Western Union customer service gave a number to refund my transfer and the customer service at the store that the number Western Union is not valid. I ran out time and I had to get on the bus and I could not find the number that Western Union gave me. I spent XX/XX/2020, calling and e-mailing my problem. I tried explaining that I want a number to retransmit the money to my girlfriend. Western Union says all need to do is to use the original Mtcn Number and the store will retransmit, and the need to call Western Union. The store is saying Western Union needs call them. Several times I asked for a supervisor and they told a supervisor would call me in five minutes, one of the customer service named was XXXX and I never got a call. Western Union sent me several e-mails saying they receive my e-mail with no resolve. On XX/XX/2020, I called for two hours and I was took the same story by Western Union.
I just want my money be sent to my girlfriend. Western Union refuse to give me refund number to retransmit.
|
| 10/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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Web |
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On XX/XX/XXXX, a XXXX XXXX Transfer was set up fraudulently in the amount of {$300.00} ( x3 transactions ) and {$150.00} ( x1 ) for a total {$1100.00} to come out of my checking account, as an ATM bankcard transfer. I did not set this up. I did not provide my ATM information to anyone and believe my card must have been fraudulently copied or obtained illegally. I notified the bank the same day when I received an email confirmation from Western Union regarding the transfer. The bank initially closed and refunded the money. However, the bank then came back and denied the investigation stating they found the charges valid. XXXX XXXX XXXX XXXX confirmed the money wire was picked up in The XXXX, NY on XX/XX/XXXX. Western Union claims the money was picked up in XXXX Washington on the XX/XX/XXXX. The transfer was set up in the name of XXXX XXXX XXXX. XXXX is my maiden name which I haven't used legally since XXXX. Western Union stated XXXX XXXX XXXX ( my daughter ) was the receiver of the funds, but she was not the receiver of the funds. I have sent funds to my daughter in the past in XXXX but it required a confirmation number. These funds did not go to my daughter and I did not authorize funds to be transferred. I believe someone has used previous transaction records to fraudulently set up this transfer that was never authorized. I have disputed this with the bank and Western Union. Western Union complaint was filed with them in XX/XX/XXXX and they have delayed the investigation and have not gotten back to me. They asked for a police report which provided in XXXX. As of XX/XX/XXXX at XXXX, Ms. XXXX told me to call back in another week. They always state to call later. Several case # s assigned. Bank and Western Union refusing to help. I had bill pay set up on my account and this has caused significant hardship with overdraft fees and late payments.
|
| 07/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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Web |
Older American |
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I used Western Union to send money to XXXX, XXXX. The recipient was not able to pickup the money due to local identification rules. I ordered the cancellation and refund of the money through the telephone. They did say that it was cancelled and refunded directly to the card ; which was false. Then I chatted with an employee through their chat system ; the employee stated that she cancelled transaction and issue a refund. Then I went to pick up the money, but the transaction number provided to me was not correct. After that, I went to the originator XXXX XXXX and tried to pick up the money, as instructed via telephone conversation wit a the call center attendance ; they said that the transaction was not found, even with a new number that was issue to me after I called three times. I asked to speak with a supervisor at XXXX who did not know what to do. XXXX employees maltreated me and were somewhat offensive toward me. The total amount to be refunded was {$350.00}. I spent more than half a day trying different Western Union establishments, as instructed by the company 's attendants. My time and money spent doing this was lost. ( WU are not going to pay for the time lost. ) Western Union and its affiliates are cheating the public. If the individual does not know how to work the system or is in fear of deportation like the majority of Western Union customers, they will loose lose the money, and probably the company will keep the money in its arcs. They are cheating the immigrants individuals that work hard to send money to their families in XXXX XXXX and probably other countries. The CFBP can not allow this to continue and thoroughly investigate all instances of this type of fraud committed by Western Union and other companies. The Congress should start an investigation over these practices of financial fraud of our hard working immigrants.
|
| 05/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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|
Web |
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My wallet was stolen from the XXXX at XXXX XXXX XXXX, in XXXX Ga XXXX On XX/XX/XXXX. I filed a police report on XX/XX/XXXX With the XXXX XXXX Police Department. On this same day I went back to the gas station to view video footage with an Officer which clearly shows someone Stealing My wallet. I filed a claim with western union for a tracer, then I was told that it would take 90-120 days to investigate the stolen money order. I called western union on many occasions during this time frame only to be told they were still investigating it, they didn't have any updates and could not contact the department that handled the investigations. So pretty much it was a waiting process. On one instance I was told that the bank who cashed the money order was XXXX XXXX, when I contacted them I was advised that there was nothing they could do and I would have to wait on Western Union. With this being said I continued to wait and continued to follow up with Western Union only to be told I still had to wait, no one would connect me directly with a manager and the one time I did speak to one I had to wait over 30min. My last contact with western union I spoke to an associate and told her I wouldn't provide any of my information until I was connected with a Manager. When the manager finally was on the line she attempted to pull up my money order transaction without me providing her with the money order number and told me that the claim had been denied. When I questioned her about the number she put in, she then asked for the money order number and still told me the claim had been denied. I asked her why I didn't receive any documentation from Western Union about why the claim had been denied and she told me she would send something in the mail of which I never received. This was my last conversation that took place with XXXX XXXX on or around XX/XX/XXXX.
|
| 10/12/2016 |
Yes |
- Money transfers
- International money transfer
|
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Web |
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In XXXX 2016 sent {$2000.00} to a receiver in XXXX using Western Union online service. On the due date the money was not available for receiver to pick up. XXXX WU for 3 consecutive days, and each time was assured money will be available for pick up either on due date or by the end of the day. The last associate helping me suggested to cancel the existing transaction, and to use a WU agent location to send money via their " money in minutes '' service. Which I did. The refund for the original transaction was supposed to take place within 7 to 10 business days. After two weeks had gone by, I did n't receive the refund, and contacted WU again. Over the course of the following month, I called regularly to inquire when and how I can receive my money back. I spoke with multiple agents and supervisors, and every time I was given a time by which the money would be returned to my account. I was promised multiple times that I would receive a call back, which only happened once. It took a month of regular calls and at least 8 hours worth of phone time ( total ) to finally speak with an operator that stated that WU was having " a computer glitch '' and that multiple customers have bee effected by it. He also assured me that a representative from their " offline department '' would contact me before the end of the day to see how I can be compensated for the time I 've spent on the phone trying to get my money refunded. That never happened. I finally received the refund. When trying to contact WU to see what they are planning to do in regards to time and aggravation it took for me to get the refund, I was offered a 50 % discount on my next transaction. Seeing that my usual transactions only cost {$10.00}, their offer equates to a {$5.00} compensation, which is hardly appropriate for the time invested in phone calls associated with this transaction.
|
| 10/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
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Web |
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I was wired money by my sister across the country. I went to the nearest western union licensed against. There were probably XXXX or XXXX other customers in the store. I go to grab a slip that I 'm supposed to write my private information on including : my password, phone number, address, and that same information about my sister the sender of money. When I ask for a form to fill out he says do n't worry about just tell me the information. So I provide him with the information but because it is not written down I believe he put the password in wrong. He says " The passwords wrong I can help you '' and go 's to another person. As I 'm on the phone with customer service I hear him making derogatory and discriminating remarks about XXXX and refusing to answer customer clients. He seemed to have XXXX friends hanging out with him and was only interested in getting the rest of us out. When I reached customer service via phone I explained to the guy on the phone that I am attempting to receive money but the agent claims he 's locked out of the system, so the phone guy told me to tell the agent to call a certain number. The Agent say " No, I do n't feel like it right now, maybe if you come tomorrow. '' I relay this to the guy on the phone who I then attempt to get the agent to talk to. the againt says " No, You should go. '' So then I tell the guy on the phone I 'd like to file a complaint about this again. The guy on the phone says he needs his name and agent license number. I have neither so I ask the agent and his reply is Get out. Ultimately I never got his name or license number, but I did get the store address and name, and he is the only guy behind the counter during the day time. He also Never gave me the money I came in for although now he and all of his friends in the store had the private information for withdrawing the transfer.
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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On XX/XX/XXXX I entered my XXXX XXXX XXXX application and notice that my funds have gone down by just about {$3000.00}. I go to check my activity and it shows that there has been two recent transactions, one for the amount of {$1900.00} and the second one for the amount of {$990.00}, both of these transactions carried out by Western Union. The next thing I do is Log in to my western union account and as soon as I do that and check on my recent transfers, I notice a third transfer was in progress for another {$1000.00}. Luckily I stopped that last transaction but I couldn't cancel the two earlier transactions totaling to {$3000.00}.
First thing I do is check where the money is going, it shows XXXX and the money is being sent to two different names. At this point I knew my account was hacked or my information to my account was leaked because I never in my life sent money to XXXX and I don't know any of the names the money was sent to. the names weren't saved on my account. I immediately called Western Union to report my problem and my account was closed immediately. i was told that there will be an investigation but its most likely that my money will not get refunded because it seems that I logged into my account and made the transaction myself. Plus they also told me that there is no sign of a hack or any other entry into my account. I explained clearly that I have no relatives in XXXX and that I never send such a big amount. They still told me its most likely that I will not get my money back. I proceeded to call my bank and report that transaction as unauthorized. A few days later I was told by my bank that this kind of problem has to be Solved and Refunded by Western Union because my money was taken out by Western Union. I was then referred to call Consumer Financial to help solve this problem and hopefully get a refund.
|
| 04/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, I initiated a transfer via Western Union for {$180.00} + {$12.00} service charge, for a total {$190.00} ( tracking # XXXX ). Two hours later, the recipient ( my son ) told me that WU refused to release the funds to him, and WU stated they were refunding the transfer to me ( the sender ). No reason was provided by WU. I went to a different WU outlet ( a different XXXX grocery store ), and they finally issued a refund in the amount of {$19.00}. The refund was reduced by a factor of ten. Someone obviously left off a zero. The clerk told me that what I received was the entire refund, and there was nothing she could do. I went back to the original XXXX to retrieve the rest of my transfer stub ( which I had thrown away and was fortunate to retrieve ), as directed by a WU supervisor. I tried to get the rest of my money there, and instead was given a case # XXXX and told to wait 24-48 hours! The next day, I called WU again, and spoke with a supervisor. They told me to go back to the 2nd XXXX ( who gave me the {$19.00} refund ), and that store would give me the balance of {$170.00}. So I drove back to the 2nd XXXX on XX/XX/XXXX, and they told me I already got my refund! ( Again! ) I wrote a letter sent certified mail on XX/XX/XXXX, received XX/XX/XXXX. Still no callback from WU. So I spoke with another WU supervisor and got another case # XXXX, and told to wait another 24-48 hours while they " investigate ''. There's nothing to investigate! It is abundantly clear that I was underpaid by a factor of ten. That's it. No investigation required. I was told to wait for a callback from WU, and when I still got no callback 24 hours later, I submitted a complaint on WU 's website claim form. I have now received yet another case # XXXX, and told to wait 24-48 hours! I am still no closer to getting my money back. Help!!!
|
| 09/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX ( 5 hours ago ) to XXXX NOW SEE HERE!!!
You have led me to believe I can send money but you won't allow me to.
When I go into a WU Store, the XXXX are lined up, NO QUESTIONS ASKED!!!
But, because I am a XXXX with a wife to be in an other country, you won't let me send her money.
Did you not know that XXXX XXXX ' First Mate was a XXXX?
Or some of our Founding Fathers including Washington, Jefferson, and Franklin to name a few read the XXXX?
Maybe you did not know that there is a passage from the XXXX inscribed on the wall behind the Supreme Court Justices.
Western Union needs to cease and desist these Prejudiced Practices that are in fact illegal. I am ashamed to say that I am a born and bred American because of people like you.
You turn my stomach, you need to be put out of business. There is plenty of competition that is not XXXX like your company is.
SHAME on YOU and THIS ONCE GREAT AMERICAN INSTITUTION!!!
Peace, Love, Recycle, XXXX XXXX XXXX XXXX Western Union for no cause or reason is denying me service. They have refused to tell me why. I have politely asked for a letter explaining why I am being denied service for my attorney, and Western Union has refused!
I am being denied service because I am a XXXX and Proud of it. That is the only reason. No law enforcement agency has contacted me, so therefore, I have done nothing wrong. The FBI, CIA, INTERPOL, PASP, HOMELAND SECURITY, or other agencies I am not aware of should be beating a path to my door if I have broken any laws. But, not one of these Federal or State agencies has investigated me, asked me any questions or anything else which proves beyond a reasonable doubt that Western Union is illegally discriminating against me.
Now I respectfully demand this practice to cease and desist.
Thank you very much, XXXX XXXX
|
| 03/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent money to the XXXX thru Western Union money transfer, but they did not only cancelled my transactions, they are holding my money for 23 days now.
Last XX/XX/2022, I have sent a debit card to checking account transaction to the XXXX amounting to {$1500.00} dollars and the transaction was completed ( MTCN XXXX ).
Few days after, on XX/XX/XXXX, I sent again {$1300.00} to the same Philippine checking account but this time, I used my checking account ( MTCN XXXX ). Three days after, I received an email saying that the money transfer was not successful because, according to Western Union the bank in the XXXX did not accept my transfer. I was told to wait for 7 days for the refund. Because of this, my payment was delayed and incurred penalties amounting to XXXX XXXX.
After I received the refund, I immediately sent the money amounting {$1300.00} to the same account, this time, through debit card to checking account transaction ( MTCN XXXX ). The transaction was confirmed on the same day and was scheduled to be received by the bank on the XXXX. I checked the online app and tracked my transfer and it was reflected as COMPLETED, so I released a check believing that the account was already funded.
On XX/XX/XXXX at XXXX AM, Western Union sent me an email telling me that the latest transaction was again and I need to wait for 7 days for my money to be refunded back to my account.
I may now be facing legal actions in the XXXX because of Western Unions irregularities, and while I am suffering, my money is with Western Union for more or less 23days ( Transaction to notification of refund : from XX/XX/XXXX to XX/XX/XXXX ; waiting time for refund : XX/XX/XXXX to XX/XX/XXXX ; New transaction to notification of refund : XX/XX/XXXX to XX/XX/XXXX; and then waiting time for refund : XX/XX/XXXX to present, XX/XX/XXXX ).
|
| 11/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I received the following email and Western Union will not release my payment to XXXX XXXX or back to me. I feel this request is not safe over the internet and should not give my personal information across the internet. There is no address or phone number on the email so to me it a scam. However, Western Union is now holding my money and will not release it which is causing me stress, as this is a car note payment that is currently in collections.
Dear XXXX, On behalf of Western Union, we want to inform you that your recent transaction is currently on hold under security review. In order to continue processing, we need to verify your identity with a front-and-back copy of a government issued photo ID ; e.g., passport or drivers license. Please reply to this e-mail ( XXXX ) with a copy of the ID and its translation into English plus the following information : Your current address Your city of birth If you have any further questions or concerns, please contact our local Customer Service Center at the number indicated in your receipt with your tracking # ( XXXX ) available for assistance. Thank you. Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX The information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of The Western Union Company or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message
|
| 01/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
on XX/XX/18 i found an XXXX XXXX from a website ( XXXX ) i've used before without issue. the seller claimed the phone was an XXXX XXXX, pictures reflected same and would work on my XXXX account. seller was selling phone for {$180.00} which i sent funds via western union MTCN XXXX.
Phone arrived weeks after that to my surprise the shell of phone looks like the XXXX XXXX but upon booting up the phone nothing inside is XXXX rather what seems to be XXXX or another type of software. seller communicated what did you expect for {$180.00}. well iphones are made in XXXX so logically it is possible that costs of phones there are in that price range. seller said they'd accept a return for refund of {$180.00} but I needed to pay for shipping not them.
shipped phone back via usps XXXX XXXX on XX/XX/18 for {$23.00} to Scheduled Delivery Date : XX/XX/2018 Shipped to : XXXX XXXX XXXX. XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX For whatever reason the package sat in XXXX forever, then usps couldnt locate the package, claiming that since the insurance was at {$0.00} ( requested by seller ) they couldnt reimburse me and its lost.
Then about 2 months ago after 3 months of hearing nothing the package in its entirety arrives at my home. communicated with seller upon receipt of package and said they'd take it back again but then never heard anything when I said i add insurance of {$180.00} to not get screwed but who knows if it would get refused or not picked up at all.
i have screenshots of the phone, the seller, the website, transaction data, emails, etc.
http : XXXX? XXXX http : XXXX tried filing a fraud claim through western union but it keeps erroring out. phone is still in original and received packaging unchanged. seller sold through XXXX seller received payment by western union
|
| 08/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
I went to a Western Union office in a XXXX XXXX # XXXX in XXXX, AZ with cash to send to XXXX for some glass bottles for my perfume business. XXXX entered all the information on his terminal. ( XX/XX/18 ) I gave him my passport and driver 's license for identification. When he had it all entered and I proofed the entry I gave him {$2300.00} in cash. He gave me the store receipt for the cash I gave him and the terminal receipt. I was just about to leave when he said, " Wait, they placed HOLD on your account. We need to call XXXX and you need to answer a few questions before they send the money. '' Then we called and they put us on hold for 45 minutes. We gave up thinking they forgot us -- called back and after about 10 minutes they picked up. We explained that I needed to answer some questions before they'd send the money. They said, there is no supervisor here right now -- we will call you back in 2-3 hours. No one returned the call. The next morning I called the number and was on hold 1:12 minutes before I gave up and decided to head back to the store. They listened to my problem and called the phone number they had which was the same as mine -- waited again on hold for 45 minutes. Hung up tried a different phone number the store had -- waited explained what we needed -- put us on hold again. Spent a total of an hour there getting no answers. I asked to speak with the store manager : XXXX. She said she could do nothing about the loss of my money and I would have to take it up with Western Union. I'm frustrated as I can't email them -- and all they do is put me on hold for hours. It's like they are holding my money hostage. I've never used Western Union before and will never use them again. But I deserve to get my cash back as I got no service for fees rendered and much distress. Thank you.
|
| 03/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
I have used XXXX XXXX for transferring money overseas to my family for several years in a row. Online, on a monthly basis, and always to the same 2 members of my family. Suddenly, in XX/XX/XXXX, I can no longer do that online : everyone of my attempts end up in a denial of service with a vague message asking me to check my form of payment or some other excuse. Prior to that moment, I had always used my debit card as a form of payment for several years, without ever a problem.
I tried to get an explanation of this by phone from supervisors of the agents I spoke to and every time was simply told that " there must be a problem with your form of payments. '' I then wrote twice to XXXX XXXX Customer Care ( XX/XX/XXXX and XX/XX/XXXX ) and twice received the following email Concerning the error that you are receiving, this is to inform you that based on the information you have provided, XXXX XXXX must decline to process your intended transaction. XXXX XXXX is subject to a number of economic sanctions and restrictions imposed by the United States and other countries, and it appears based on the information that you have provided that the transaction might violate one or more of these sanction programs.
I subsequently made several attempts on the phone to get more information from various XXXX XXXX supervisors to no avail.
To this day, despite several attempts on the phone or by email, no one at XXXX XXXX has seen fit to tell me exactly what I did wrong and how I can fix whatever it is.
All I want to know is the reason why I am suddenly unable to make money transfers online and how to fix whatever the problem is. In the meantime, I am forced to find a physical store that does XXXX XXXX transfers and make transfers paying much higher fees every time.
Please, help me.
XXXX XXXX XXXX
|
| 09/04/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX XXXX I used Western Union 's online services XXXX. On the web page this company offers a high level of security for all transactions, XXXX of them is that the receiver will got the XXXX XXXX Track number XXXX to receive the money. The problem was that I never give to him the XXXX number, but he just knowing my first and last-name, and knowing my phone number could call to Western U. to change, first the receiver name ( for this change I never received a change confirmation to my mail account, in addition he needed the amount and the date of the transfer so, how this was a trade transaction he already knows these details. So was very easy for him change the receiver name XXXX unbeknownst to me XXXX and then, I do n't know how he could ask for the XXXX to pick up the money the next day XXXX XXXX XXXX XXXX. the XXXX XXXX night I called to the phone number provide by the company XXXX call us toll free XXXX at XXXX ) to cancel the transfer but in that hotline they told me that I should call between certain hours ( so it 's not a XXXX line and also the one who told me that was a record not an agent ) then I tried by chat but also I could n't do it cause the agent told me that he could n't do it for this channel so he suggested me to call to the number above provide.
Other of the Western Unions ; security rules is that you can not make any change if you do n't call from the phone number provided on the web page but the think that Western Union should know is that now exist different programs through you can make phonecalls without use the cellphone ( physically XXXX but if the phone number.
Finally this guy stole my money unbeknownst to me because all these security fails of WU. I would like my money back WU does n't comply with all the things that they offer in their services.
|
| 05/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I have a mortgage w ith XXXX XXXX for my property at XXXX XXXX XXXX XXXX , PA XXXX . The loan number is XXXX and was originated i n XX/XX/XXXX . It is a 15 year mortgage however I opted for an accelerated payment schedule whereby I would pay twice a month. I was told by my mortage broker that this would reduce 4 years off the length of my mortage. I have been paying consistently on this loan and expected that it would be satisfied in XX/XX/XXXX I made a series of calls to verify and discovered that the loan will not be satisfied until XX/XX/XXXX . At the time of the loan origination XXXX XXXX had a contractual relationship with XXXX XXXX to mana ge the accelerated payments. I was not aware of this until I called. As far as I was concerned they were one in t he same. I have never been given a scheduled for the accelerated payments. I never signed or approved of the schedule. I would not have accepted this if it only sav ed one year on the length of my mortgage. Paying twice a month was a sacrifice and I would not have done it to save one year on the length of the mortg age. I have issued complaints to both parties. XXXX XXXX does not acknowledge any ownership in this. They believe XXXX XXXX is at fault. XXXX XXXX does n ot respond to the complaints. XXXX XXXX has since severed their contractual relationship with XXXX XXXX w hich, I believe, is integral to this complaint Both of these parties are clearly in violation of fair lending practices. I am entitled to see the payment schedule that I supposedly approved and neither entity will provide it. I will continue to file complaints un til one or bo th of these parties provide the information that I am entitled to. XXXX XXXX XXXX
|
| 07/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
For over 20 years I have been transfering money to XXXX XXXX for family emergencies ( death, hospitalizations, celebrations, etc ) by Western Union (WU ) with no problems, when all of a sudden a transfer on XX/XX/2018, for {$200.00} was declined and the amount refunded on XX/XX/2018. After many calls to customer service I did not get the any answer as to why! I filed a complaint with the MD Dept of Labor and Licensing ( DLLR ), who received a response from WU indicating that they made a business decision to cancel ( my funds transfer ) based on suspected consumer fraud. ( NOTE : THE MONEY SENT WAS MINE AND THE RECIPIENT WAS A NEPHEW I HAVE KNOWN SINCE HIS BIRTH! ) I appealed to WU and on XX/XX/2018, I was sent a questionnaire for reinstatement which also requested my financial information. I submitted all of the information. On XX/XX/2018, they acknowledged receipt of the information. Finally on XX/XX/XXXX, I have received a response upholding their previous decision to deny me access to their money transfer services. I requested an explanation and the reply was reason why consumer not authorized to use Western Union services can no be disclosed, it is private policy. Read all the fine print explaining services but only reasons they seem to list are based on fraud or criminal activity. The financials I sent to WU and verified by my banks and brokerage clearly prove that the money is lawfully obtained. Then when I sent their response to MD DLLR they indicated that since WU was relying on their policies they could not do anything further.
I AM BLOCKED FROM USING WESTERN UNION AND NO ONE GIVES ME A VALID REASON! I do find it interesting that after years as a GOLD CARD member, I have enough points that I no longer have to pay transfer fees, and NOW THEY DO NOT WANT MY BUSINESS!!
|
| 09/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hello, I'm filling this complaint against Western Union. On XX/XX/2021 I received two confirmation emails from Western Union that my online transfers were successful. I was shocked and flabbergasted since I did not authorize any such transactions. There were specifically two transactions : one transaction for {$990.00} and another transaction for {$650.00} totaling {$1600.00}. The transactions were sent within minutes from each other and sent to the same person and location in XXXX, XXXX XXXX. I promptly called Western Union to inform that I never initiated the transactions. I was informed by Western Union that since the money had already been picked up there was nothing they could do. They simply gave me some useless reference number from Western Union and advised me to contact local law enforcement. In essence Western Union through neglect, complicity or poor oversight transferred {$1600.00} from my checking account at XXXX XXXX to unknown parties in XXXX. I demanded that they refund me my money and they refused to do so and kept telling me that they were not a bank and are simply a money transfer service and that therefore they were not responsible for these kinds of issues especially when the money was already picked up. I find this totally unacceptable and dishonest. How can Western Union illegally transfer money from my account to criminals or maybe their own employees and claim immunity from this? Although I was refunded through my bank ( XXXX XXXX ) I still feel obligated to denounce these types of dishonest, abusive and criminal business tactics. Please do everything you can to investigate this matter. It looks like Western Union has been conducting these types of disgraceful activities for too long and they need to be held accountable for their actions. Thank you.
|
| 04/11/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
A man in Indiana named XXXX hacked my Western Union account on XX/XX/2017, changed my login/password and all my profile information. Then they sent themselves money using a bogus XXXX acct. I received an email with every step but I did n't get this until the morning after so it was too late to stop it. I immediately called WU and they filed a " case # ''. I filed a police report and thought everything was taken care of. I received an email from WU on Sat XX/XX/2017 XXXX stating they were unable to retrieve the funds on the transaction and were therefore pursuing me for payment. I called to remind them of the fraud that took place and the man I spoke to insinuated that I had something to do with the hack to my acct. I was furious and told him I would call back with the police report # although that should have been their job. I tried calling back once I had the report # but the recording gave no options for being transferred to customer service and there were no options to leave a voicemail so I sent them an email instead along with all the information I have gathered. I have yet to receive a response from them. I hope to forward all correspondence to you for review as I would like to get this resolved without pursuing legal action if possible. Thank you for any assistance you may be able to provide.
p.s. Some of the attachments are a result of my own investigation of the thief. He apparently lives in a town that is only XXXX miles from the location where the funds were picked up. He has a criminal background which is why I feel it is necessarily to include this for review in case Western Union would like to pursue legal action against this individual. I have done the majority of their work. They need to clear my name of any responsibility as I am clearly a victim of fraud.
|
| 01/30/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I used to send money to XXXX ( my relatives, friends ) through Western Union since I came to this country XX/XX/XXXX. For the last two years more recently, I learnt how to create an account via web and was doing on line international money transfer from US dollars to XXXX XXXX. This creates an e-mail trail giving a tracking MCTN number with a name whom the money being transferred. This process seemed to be rigorous as it goes from my bank to Western Union and this process takes at least 7 days. During my weekly check into balance of my bank account on line, I noticed on a single day there were XXXX money transfers and the following day another money transfer. All these XXXX transfers amounted to about {$7000.00}. I called my bank and lodged a dispute on all those XXXX charges which have not been initiated by me and authorized by me. This has been lodged in the fraud department of the bank with a claim number. I called the merchant Western Union and filed the complaint. They took the complaint and informed me that some of these transfers are still not cleared and can be retrieved or changed. There were XXXX international transfers which have been delivered already and can not be returned. I went on line and recovered MCTN numbers and names of the persons. They gave the names of not all persons. But I noticed that one person was my relative and when I called my relative he said that there was no money transferred. There were other XXXX names I could not recognize. They filed a police case and instructed me to go to local police to give the case number to know more about this unauthorized transactions. I called your department and the official instructed me to file complaint on line, called Federal Trade Commission and go to local police to to inform and file complaints.
|
| 12/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
On XX/XX/2019, I sent a money transfer to my mom in XXXX via Western Union. I sent a total of {$150.00} ( US Dollars ) to be received in US Dollars. My mom went to pick up the money at 4 different Western Union locations and none of them wanted to give her the money in US Dollars, they all wanted to give her Soles ( XXXX 's currency ), supposedly because they didn't have any dollars available. My mom gave up and accepted the Soles only to find out that they gave her an exchange rate of 3.10 but the local exchange rate is currently 3.32, so she received a total of XXXX soles instead of XXXX soles. This is a difference of XXXXsoles, which is about {$10.00} ( US Dollars ). When I received the notification that the money was picked up, it said they received {$150.00} ( US Dollars ) which is a lie since they received Soles not Dollars. Now, {$10.00} to me is not much, but it is a lot of money in XXXX and this was a Christmas gift that the agent in XXXX stole from my family. Also, I paid {$11.00} towards fees for this transfer, so in reality, I paid {$21.00} in total fees after this whole mess. I put a complaint with Western Union and after over a week of " investigation '', they called me to say the agent showed proof they gave {$150.00} ( US Dollars ). Unfortunately my mom lost the receipt so I have no way of proving they are lying but I still wanted to put the complaint because this is just so unethical. My family and I have been using Western Union for many years and this is the first time we ever put a complaint against one of their agents, and it was very disappointing that they will not do anything for a loyal customer and let these agents get away with this kinds of acts that are giving them a bad reputation. My family and I will not be using Western Union again.
|
| 07/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
1. Funds transferred in 2 tranches via Western Union app to transfer funds from XXXX XXXX XXXX Account in XXXX but the money was not received by the mentioned recipient for 10 months and WU is not responding lately.
2. 1st tranche was of {$5000.00} made on XX/XX/2022, XXXX XXXX XXXX
3. 2nd tranche was of {$4500.00} made on XX/XX/2022, XXXX XXXX 4. Called Western Union customer care between XXXX - XXXX to check the status of transfer but they only claimed the the amount is transferred to XXXXXXXX XXXX in XXXX but did not receive conformation of the amount credit to the mentioned recipient.
5. Western Union Customer service rep provided RRN 's which are no good to trace funds within XXXX.
6. Filed a complaint to aroc.errorresolution@westernunion.com and received CASE numbers XXXX & XXXX for both the transactions respectively.
7. After 10 days of follow up with Western union customer care, I get to know the amount is credited to beneficiary other than what I mentioned while filling the details in WU app due to 1 digit entered incorrectly.
8. I requested for refund to WU to which they mentioned wait time is 35 working days. The Bank XXXX XXXX XXXX XXXX XXXX XXXXXXXX mentioned the amount is credited to the beneficiary account whereas the mentioned recipient did not receive the funds.
9. I've been writing emails and making calls to WU but WU says the case is closed and not responding anymore to my emails.
This is my family 's hard earned money and because of Western Union 's fault I am a loss of money, time and peace for last 10 months.
** Primary reason I noticed while using WU app is when you mention the beneficiary details the entire account number gets masked and you are not able to review the account information you've entered except the last 4 digits.
|
| 09/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent USD XXXX from my US XXXX debit card to my XXXX XXXX debit card last XX/XX/2020 using Western Union 's XXXX to XXXX online transfer under XXXX XXXX.
My money was put on hold on the same day, requiring additional account verification, so I sent additional information documents as listed : ( 1 ) XXXX Passport with XXXX ; ( 2 ) Proof of Billing Address ; ( 3 ) Bank Statement for month of XXXX ; ( 4 ) 1 month payroll ; and ( 5 ) Certificate of Employment from US company.
The amount of USD XXXX was already charged on the same day to my US checking account even if my account verification took a day to complete.
The next day ( XX/XX/XXXX ), I called Western Union to follow up on my verification confirmation so that my pending transaction will push thru. They told me that my identity was successfully confirmed but they were having an issue with their system so they decided to refund the whole amount back to my US checking account within 5 to 7 banking days.
7 banking days later, on XX/XX/XXXX, I called again to follow up on my refund. They told me again to call the next day if my money will not be credited back in 24 hours.
I called them again the next day ( XX/XX/XXXX ) because the money was still not credited back to my account as promised. They escalated my refund to their Cards and Billing Department under Case Number XXXX and assured me that money will be credited back in 24 hours.
I called again yesterday ( XX/XX/XXXX ) because my money was still not refunded to my account. They once again told me to wait for another 5 to 7 banking days.
Western Union keeps on extending my refund without a final refund date. Hope you guys can help me. It's been 2 weeks, they haven't refunded my money yet.
I want my money refunded back to my checking account.
|
| 10/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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On XX/XX/XXXX I tried to use Western Union to pay my mortgage. As advised by my mortgage company. I sent {$800.00} being charged up {$50.00} fee totaling {$850.00} to my mortgage. My mortgage company denied it because it was a few dollars shy of the total needed for the month. They sent it back for a return. I was not aware of this and sent another {$400.00} to my mortgage company on XXXX the XXXX, being charged {$30.00} to send it totaling {$430.00}. On the XXXX I was made aware the morgage company was returning the money. I woke up on the XXXX and looked at my bank account, instead of a return I was charged {$800.00} more. Leaving me with a negative bank account. I immediately contacted Western Union to see what happened to my {$1600.00}, they couldn't give me a answer. I sent bank statements, pictures, with no answer. I started to worry about the other {$430.00} I sent to my mortgage on the XXXX. The XXXX I was charged another {$430.00} instead of getting a refund. Now the total is at {$860.00}, the full amount {$2500.00} putting me, my XXXX children and XXXX wife in a bind beings I am the only pay check for the household. Since the XXXX of XXXX I've been in contact with Western Union, trying to find a solution, they just paid sh me off to a different person every time, the excuses have been ; It's was a glitch in our system. It's your banks fault! It's your fault ( beings me ). It's a double payment you made.
None of these have proven to be facts in the paper trails of emails and bank statements in my possession.
I would like to be compensated for the month of agony my poor family has suffered for the ignorance of Western Union and the customer service that has been shown.on top of the {$2500.00} they owe me leaving my family stranded with no groceries.
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| 04/07/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
Older American |
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Western Union sent me XXXX letters dated XXXX/XXXX/XXXX, XXXX/XXXX/XXXX & XXXX/XXXX/XXXX ( I did not act on this until this week because I was out of the country for 4 months ) saying that they made a mistake and wanted to refund my transfer fee on a specific transaction ( {$12.00}, {$15.00} & {$12.00} { for a total of {$39.00} }, corresponding to the above letter dates ). They did not enclose a check but said that " You may generally pick-up your refund at any Western Union agent location in your area ''. Monday XXXX XXXX I went to a 'full service ' agent ( XXXX, XXXX XXXX XXXX , XXXX XXXX, MI XXXX ). They took my letters, went to their computers and after much time said that they could not find any information about this matter. The only way they could help me is by calling Western Union. I said, " You are busy, I will stand here and call Western Union myself. '' I did so and spend a total of 26 minutes on the telephone. After a long initial hold period, I did speak to a customer service representative who knew nothing about the matter but went off-line twice for long periods of time. After the second time off-line she came back on and excitedly told me that she now knew which department I needed to talk to. She quickly transferred my call at which point I was on hold again. After 5 or 6 minutes more on hold and, as noted above, 26 minutes total elapsed time after Western Union first picked up my call, I gave up and disconnected the call. This whole process strikes me as a blatant attempt on the part of Western Union to avoid refunding monies that I am due. The {$39.00} is 'de minimis ' to my financial well being. But, how many other people and how much money is Western Union trying to avoid dealing with ; trying to avoid fulfilling their obligations?
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| 08/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX, I sent {$2000.00} to my bank account at XXXX thru Western. Two days later when I noticed the money was not in my account, I called Western Union. I was told that the funds were delivered. I kept on calling and every time I am told that the claim will be escaladed and have the claim department look into it. By the time I called again, the claim have been closed. They have to reopen a new claim. After many attempts, I requested to speak to a supervisor, who after a long conversation after I provided my account number, I was told it was not correct. I went back and looked at the receipt and discover the last number from the receipt is different from my bank account. I shared that information with the supervisor who confirm the information. He later told me to call my bank and ask to respond to they request to return the funds. I call XXXX they started an investigation and stated the account is non existing therefore they returned the funds.
In conclusion, the said they they do not have my {$2000.00} and Western Union is saying that the funds were delivered. The manager from XXXX called as well, he was told the that the funds were delivered. He even explain to them it was his associate who entered the account number wrong none of that made any difference.
call log : case # XXXX case # XXXX XX/XX/XXXX spoke to an associate I was to wait for a call in 24-48 hours.
XX/XX/XXXX I never received a phone call so, I called back. I was told that the claim was closed and will be reopened.
XX/XX/XXXX Spoke to XXXX XXXX XXXX I spoke to Supervisor XXXX XX/XX/XXXX Supervisor XXXX XXXX I was told to expect a phone in 72 hours XX/XX/XXXX went to XXXX XXXX supervisor called Western Union XXXX
I need your help! I am getting no where with all my efforts.
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| 10/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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XX/XX/2023 : International Money transfer initiated with western union for USD XXXX.
All requested documents for verification provided during the transaction Email confirmation with XXXX as XX/XX/XXXX ( credited at recipient 's account ) sent by Western Union Money debited from my bank account XX/XX/2023 : No money credited in recipient account. When checked transfer status online said " The transfer is on hold and pending verification from the sender. For details, read more about the verification process. ".
Contacted western union why transaction was put on hold.
After calling customer service, the representative confirmed all requested documents were provided by the sender on XX/XX/XXXX, but they had a technical glitch and have escalated internally to resolve and credit money to the recipient account as soon as possible ( with XXXX XXXX when asked ).
XX/XX/2023 : After XXXX hours, money still not credited, followed-up again and we got the same response. We were transferred to several customer service representatives with no resolution. The last customer rep in this call ( for over XXXX hours ) hung up on us after XXXX minutes of hold and did not bother to call back to give an update.
XX/XX/2023 - XX/XX/2023 : We tried to call again in XXXX hours for rest of the week, still no update. Same message- we have escalated internally and money should be credited within XXXX hours.
We have been trying to follow-up for the last 10 days but no resolution or an ETA to credit our money nor Western union is able to confirm where our money is.
Western Union is offering to cancel the transfer but will take around 7 days to refund my money with no clear ETA.
We are incurring financial loss everyday with money not credited at recipients account.
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| 04/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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For the past two or three transactions that I've attempted to make using Western Union they have accepted the payment and confirmed the transaction only to take the money from my account, and when my wife goes to pick the moneyup in XXXX she is told that they can't pay it out and I need to contact Western Union. Once I contact them, I'm told that there's a hold on the transaction and it will be refunded to my account in 3-5 business days. The first one was on XX/XX/XXXX for {$1500.00} and the other one was today XX/XX/XXXX for {$200.00}. This is insane, I typically don't have enough money in my account to resend the same amount of money that I just tried to send and they are holding. Last time I was told that it was because they are unable to pay out more than 9000 pesos, and this time I sent $ XXXXUSD - which would have been XXXX pesos and was given the same XXXX reason for reversing the transaction. Also, I just checked on the app to make sure I got the dates correct and the transaction from today still shows 'In Progress ' after they specifically told me they were cancelling it. So they're basically just collecting interest on it.
If they aren't going to pay the money out why would they accept the transaction in the first place? They have all the info available before they take the money out of my account ( destination, amount, etc. ), and they still take the money. So while they collect interest on the money they took out of my account my wife has no way to pay her electric bill or phone bill because i have to wait 3-5 business days for them to give me my money back. Customer service is worthless, I've been read the same script twenty times already. Either they don't understand the problem or they don't care, probably a mix of both.
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| 04/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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Reference : Complaint against, XXXX XXXX for Refund To Whom It May Concern : I am filing a complaint with your office because I am unable to come to a resolution with XXXX XXXX on my full refund of the {$50.00} money order.
Facts On XX/XX/3022, I notified XXXX XXXX via certified mail that I need a full refund of {$50.00} ( Money order number : XXXX ) and sent in a United States Postal money order in the amount of {$15.00} for processing ( USPS Money Order # XXXX ).
XXXX XXXX sent me a refund check dated XX/XX/2022 for {$32.00} and deducted {$15.00} for the process and {$3.00} for the check, not being cashed within a year, for a total of {$18.00}. I was unaware of the fee for not cashing the money within a year. Which is not displayed on the back of the money order receipt.
I contacted XXXX XXXX on Friday, XX/XX/2022, and asked why refund check issues were in the amount of {$32.00} and deducted {$18.00}. I was given the run-around.
I have been calling XXXX XXXX since XX/XX/2022, XX/XX/2022, XX/XX/2022, and I have placed other phone calls. I was told I would get the {$18.00} back and then changed to {$15.00}. Customer service agents refused to let me talk to a supervisor, claiming they were not available and one would call me back and I never received a call from supervisors.
I am asking for your office 's help with mediating and helping come up with a resolution. For the refund of one the processing fees.
Thanks XXXX XXXX Why the money order wasn't cashed within a year.
The business to which the money was written to, was closed to the public because of XXXX, and a year after sending the money order I was informed the business never received it. The employee was working from home at the time the money order was sent.
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| 06/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I didn't received the money transfer in the receiver account and the money was not refund.
I transferred {$50.00} CAD ( MTCN : XXXX XXXX XXXX using debit card online on Western Union Website on XX/XX/2022. I sent from my XXXX account to my XXXX account, so I am the sender and the receiver. the money left my XXXX account but I didn't received the money in my XXXX account. I contacted Western Union Several times and opened the case reference number : XXXX, XXXX and they were not able to refund my money. they said the money was sent to the receiver bank account in XXXX XX/XX/2022, However that does not proceed. I checked my checking account statement in both country and I didn't received the amount. I am the receiver and I sent to them my bank account statement informing that I didn't received and they didn't refund me, Western Union said to contact western union in the country, I emailed the Western Union in XXXX and they told that the only way is phoning to the Brazilian number.
I don't have money to spend in international calling to Brazil.All my attempts to ask for their help is exhausted!
I believe that I dealt with western union in North America and they are responsible for the full transfer.
Honestly I am since XX/XX/2022 trying to solve this problem before Western Union back and forth and they don't do anything to assist the costumer and I will sue them as theft of my money if they don't refund my money. That is my last attempt.
If could tell people, please never Use Western Union, they are not honest in their dealings. this company is doing illegal practices toward the costumer and they can get covered by the authorities because they are a big company.
Please see attached print screen proving the information below.
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| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
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On XX/XX/2021, I contracted with Western Union Financial Service to send money to my sister-in-law in XXXX. In our contract, it was agreed that I would pay {$4900.00}, plus a {$2.00} fee, to have XXXX XXXX reals deposited into my sister-in-law 's bank account. I paid the money. My Tracking # ( MTCN ) was XXXX XXXX XXXX. But Western Union only deposited XXXX XXXX reals into my recipient 's account. The transaction was deficient XXXX XXXX reals. I contacted Western Union 's customer service to have this rectified, but was only told XXXX ) transfer rates are subject to fluctuation and/or XXXX ) it must have been taxes taken out by the recipient bank. I feel as though Western Union refuses to actually trace the transaction and actually SEE what was indeed deposited. The deficient amount was XXXX XXXX reals, which is approximately over XXXX % of the total transaction. This is WAY too much to be explained away by simple market rate fluctuation. As well, the recipient bank says nothing was deducted for taxes at the time of deposit, that is not how taxes are paid in XXXX ( they are paid later at the end of the year in a tax return. ) The bank says they deposit exactly the amount that Western Union sent. My spouse had the EXACT same issue on the EXACT same day. Western Union was able to look into her problem and determine that an error had occurred on their end and issued a partial refund for the deficient amount that was not sent by Western Union. My spouse 's issue with Western Union that Western Union successfully resolved was Western Union incident number XXXX. I am enclosing screen shots of our contract and what was actually deposited. The amount deficient is WAY MORE than any XXXX % tax that Western Union previously alleged.
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| 10/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Servicemember |
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Tracking Number ( MTCN ) XXXX Transaction Date XX/XX/2019 Transfer Amount ; {$2000.00} USD Senders Name XXXX XXXX I paid for a money transfer in cash to be sent to the receiver at XXXX in XXXX. The appropriate account number was provided. XXXX states they never received the transfer. We provided copies of the XXXX bank statements to Western Union to proove that the transfer was never received in to the receivers account. I followed up with Western Union to try to resolve the issue. They did nothing to show proof that the transfer was in fact deposited to the financial institution. I believe fraud has transpired either by Western Union employees or employees of XXXX. Western Union offered a better money exchange rate if the transfer was sent to XXXX and that is the only reason I agreed to send the transfer to that specific bank. Now, Western Union is not providing me a refund for using a third party partner or affiliate. This is a major issue and a substantial loss of funds. The recipient did not receive the money transfer at the bank where Western Union sent the funds. I believe Western Union has been negligent in their third party vendor management due diligence. I believe Western Union owes me a refund for the funds that it transferred and which never received by the receiver. If the fraud was committed by the vendor/affiliate/partner bank that received the funds from Western Union, this does not absolve Western Union of its responsibility. They are responsible for the fraudulent behavior of their partners/vendors/affiliates and I have recourse under the law. I lieu of filing a lawsuit, I would like the CFPB to investigate this issue. The proper resolution is a refund of {$2000.00} USD plus the fee paid for the transfer.
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| 10/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX around XXXX XXXX local time I went to local western union money transfer services to send money to XXXX in the amount of XXXX XXXX ( XXXX ) dollars and additional XXXX ( XXXX ) dollars service fee.
Went thru the process, handed the money, provided government issued ID and got my receipt with a transaction code.
With in minutes I got text message from western union telling me the transfer is on hold to review information. I called western union customer service to clarification. The person who answered the phone told me that its just that they want to ask me couple of questions such as my full name, receiver 's name and location which I patiently provided even though all this information is already provided at the local agent 's office.
then customer service person asked that I need to provide copies of my ID, social security card, passport, via email in order for the money to be released.
I refused and asked to get refund because I am not legally required to provide copies of personal identifying documents in order to get your service.
I went back to the local western union agent store to get refund but the agent can not issue a refund because the company put a hold even not to refund.
The local agent talked to a western union customer service agent asking them to remove the hold so that she can issue a refund but refused the request to the surprise of the local agent who told me that in her fifteen years, she never have this happened before.
Can a financial services company refuse to issue a refund when they didn't provide the services they agreed? Instead they insist on asking for copies of personal documents.
This is classical profiling case by this financial service company. They are profiling me!
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| 01/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On XXXX XXXX, 2018 I started a money transfer overseas to myself ( I 've been living abroad for about a year ) as I have done several times in the past year through Western Union without any issues. Then I received an email asking for a government issue ID which I provided a copy of my U.S passport. I got an email a little later approving the transaction. Then on the day that I was promised that the transferred money would arrive at a local Western Union branch in XXXX for me to pick up I received an email from Western Union stating they were withholding my money. I called the hotline XXXX and spoke with their representative. They told me they needed more information and would want to do an interview with me. I thought that was odd as I have done over 10 transactions with Western Union over the year and had no issues. I requested to know why the interview was needed and the customer rep told me that it was an internal procedure. She then started asking personal questions such as why did I need the money and whether if I was employed and if I had other sources of income. I thought that it was odd for a company like Western Union to ask a customers these questions especially this was not my first transaction and the amount was only {$4000.00}. I told her I needed money to live overseas since I am living in another country. At that point I was fed up with the interrogation and questioning of my own money and what I was gon na do with my money. I do n't think Western Union has a right to ask these questions or if they think they do then they need to list that up front on their website. No where on their website when I did the transfer indicates that they were going interrogate people if they were sending money to themselves.
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| 04/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Confusing or missing disclosures
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|
Web |
Servicemember |
|
Looks like western union did not clean up there sloppy mis-management, rampant website issues, even more enraging is there blundering INEPT phone answering employees clue less on what the problem is, cant comprehend what website glitches means, mumble jumble english then handing out XXXX answers contradicts the issues at hand covers up there own XXXX, reckless incompetence? Example, they gave me problems years ago, NO accountability what so ever, then 3-4 years later I started to use my online account again?! # I just sent {$400.00} to the XXXX last week, no problems, this week I sent {$200.00} no problems, 1/2 hour later I tried to send {$100.00} it blocked me with some idiotic, evasive excuse ( transaction exceeds compliance limit } WHAT LIMIT?! # Who's limit? Anyone can send {$10000.00} abroad before red flags are raised?????? NOBODY accountable or competent answers the phone, passes the buck/XXXX excuses, example there website care number is interupted with some new backwards automated system, automatically hangs up on you? When anybody answers they seem to be to inept to fiquare out I'm not dialing customer service?! # 3 emails NO accountability let alone intelligent excuse, somebody muddled her response about privacy issue that there sloppy website issues, and/or what privacy issues? MY privacy??? This is my money my online account, my personal banking information/debit card? Nothing has been resolved, NOBODY there competent wants to fix these clumsy incompetent website issues, NO qualified technical support employees??? My online account is still blocked? How XXXX is that? How many phone calls emails does it take before they fiquare out what brain cells are for, stop lying there customer orientated????
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| 04/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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I sent money using the Western Union mobile app on XX/XX/XXXX for {$460.00} and the tracking number was XXXX. I was assured by the legal disclaimer provided post transfer that the money would reach the recipients account on XX/XX/XXXX. This however never occurred and then on XX/XX/XXXX I requested a cancellation of this transaction as was my right per Western Union policies and I was given notice that my funds would be redeposited into my account within 7 business days. That time came and went and I reached out to Western Union via phone to lodge an escalation and they alluded to this being routine and assigned me a case number XXXX and assured me theyd follow up within 48 hours. Well as you can expect, 48 hours came and went and no one contacted me so I reached out again and this time I had 3 customer service agents hang up the phone on me and by the time the 4th one picked up my call she said that one of the past agents had my case open and shell be unable to help me for 20 minutes. Firstly, I work at a bank and that policy is absurd. Its now been about 3 full weeks since cancellation and I still have NO information on my money. I believe western Union is floating my funds in an illegal attempt to profit off of the different via transfer pricing which is without my consent and illegal. I want my money back, yet now Im stuck with inept customer service agents working for a backwards company with no idea what the words customer service means. Once I receive whats owed to me I will never use Western Union again and I will be notifying my employer of this issue to prevent any future partnership or vendor relations. Also I will be submitting a copy of this letter to the XXXX XXXX XXXX XXXX XXXX.
|
| 08/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I sent a money transfer for {$1000.00} through Western Union to an XXXX XXXX on XX/XX/XXXX. He got the money, then never sent the puppy I had purchased. He left it with XXXX on XX/XX/XXXX. I then found out I had to pay {$1400.00} for insurance and when I entered the amount they said they could n't process it and I needed to send another Western Union Money transfer. I then started having fraudulent charges appear on my cc. I have emailed and phoned the XXXX XXXX XXXX people and they do not reply. The puppy owner would not respond to calls or emails the entire day the puppy was supposed to fly out. They also never informed me they were using this service or the additional fees this service required as on their website www.riversidenewfies.com they state they take care of shipping. After much digging I found out on XX/XX/XXXX that XXXX XXXX is not the persons full name. It is XXXX XXXX XXXX. However Western Union knowingly let this person receive funds. I have contaced XXXX XXXX to file a report on XX/XX/XXXX. The transaction number for sending the money to Western Union is XXXX however they have the date of the order as XX/XX/XXXX with no actual end number for the year and obviously two months out. So technically this order has n't happened I guess. The report number of the report I filed with Western Union is XXXX. However they do n't have the full name of the person they allowed to collect the money, so they should n't have released the money at all. I used my credit card to make the money transfer and within one day I have had 5 fraudulent charges on my credit card that I am trying to resolve. As of now neither the puppy owner nor the airline company will return any phone calls or emails.
|
| 05/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
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HI I write to you today to help me find my {$1200.00} that I transfer to my wife via Western Union on XX/XX/2018, tracking number XXXX. I clearly declare to the cashier that the money needs to pick by my wife on Monday, XX/XX/2018, at any time ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX, FL XXXX. XXXX ml from my house. On Monday at XXXX my wife announced that she could not get the money because they don't see any money. I quickly called Western Union and they apologized for any inconvenient that they cause to me and I have to return after work to get my money back. After work, I went to Western Union at XXXX and spoke to the assistant manager who advised me to call Western Union again and he spoke with them. They gave me on Monday, XX/XX/2018, another tracking number to get the money # XXXX. I went everywhere without success. I called them again on the phone and they told me they will investigate that case for 20 business days, when I called they said I have to wait until today I called a lawyer who sent them an email, they denied the letter. Now, I was watching the news and I saw that you can help find the money that the reason I email you all the information that can lead you on the right path.
I had all ; my police report, my receipt. When I called Western Union on Monday They told me that somebody in XXXX took the money 3 hours after I finished to do that transaction, I told them how come because I specifically said to the cashier that the money needs to deliver on Monday, XX/XX/2018. Since today I am waiting for that money, I hope that you will help me out or I.
Thank you, XXXX XXXX XXXX XXXXXXXX XXXX XXXX FL, XXXX Thanks in advance and may God Bless you and your team.
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| 09/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
Older American |
|
Western Union makes it difficult to collect expired remittances Deliberately makes it difficult to collect on expired remittances.
They put obstacles so that customers get tired and desist the collection of small amount remittances.
These are the facts : 1- On XX/XX/XXXX my customer sent {$45.00} according to MTCN XXXX.
2.- Due to the Covid-19 pandemic, I did not collect the remittance in a timely manner.
3.- In XXXX I contacted Western Union where they informed me that the remittance had expired and that the sender should speak with the Western Union agent in XXXX to renew it.
4.- The client informed me that he made several attempts and the agent always told him that the MTCN number did not appear in the system and therefore he could not do anything.
5.- On XX/XX/XXXX, I called the Western Union support system and the automatic voice agent informed me that the money was available to be collected.
6.- The same day I went to the XXXX Supermarket located in XXXX XXXX , XXXX, FL, which is a Western Union agent . The clerk informed me that the MTCN number did not appear in the system.
7.- The same day, I spoke with XXXX in Western Union Customer Support and he told me that the sender should cancel the remittance and resend the money, of course paying the expenses again to Western Union .
My point is the agents are not properly trained and give contradictory suggestions, in addition the system has bugs, for instance, the responses of the automatic voice agent contradict what the agents see in their systems. All this favors Western Union economically because customers give up collecting the amount of the remittance or have to do it again with the consequent money loss.
|
| 09/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
Paymap Inc, aka XXXX, and the CFPB reached an agreement XX/XX/XXXX ( AP File # XXXX ) and was to send a check to those involved with their company during the period XX/XX/XXXX and XX/XX/XXXX. I fell into that period & received a letter stating they had sent me a check that I never cashed. This supposed check was never sent. I called the # on the letter but got nowhere & was told to go to the website and email them. Did that but again another run around and jumping through hoops. Had to call # again to get a claim #, then back to the email routine ( this is not just a simple email here, you have many layers to go through just to send them an email ). Did all this XX/XX/XXXX as the notice said all claims for a new check to be sent must be requested by XX/XX/XXXX, 8 days after I received this letter. Did everything they asked me and have yet to see any check ( XX/XX/XXXX ). It appears the agreement was not honored by Paymap initially and they are doing everything they can to dissuade folks from trying to collect on monies they agreed to pay. The Redress Administrator in XXXX XXXX, IA has been sent a letter regarding all the problems I have encountered with this check re-issue. This matter needs to be moved up the line from just a consumer complaint to a full-blown court decision that will force they to comply with the agreement reached and make restitution to those affected. I would also like to see copies of all the checks that were supposedly sent out along with addresses to verify they were ever sent in the first place.
A copy of the agreement reached between Paymap Inc and the CFPB would be appreciated so we know what the settlement was and how it was to be administered.
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| 09/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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With references to the 2 complaints I have already made to CFPB, I have not received my refund up to this date. Twice, the company responded by providing me with the relevant information to collect my refund.
The second complaint I made to CFPB, XXXX, from the Executive Resolutions Team, emailed, to advise me that I need to provide the relevant documents that will prove that I am in XXXX. I emailed all documents, which include : my Bank Statement to show evidence of the amount being taken out of my account, my Passport to show the Entrance Stamp on my time of arrival to XXXX.
On XX/XX/2021, I received another email that reads " Please be advised that we have changed the payout destination of the transaction, Western Union processed a full refund including charges in the amount of {$500.00} equivalent to XXXX, with tracking number ( XXXX ) XXXX. Your refund is available for pickup at any Western Union agent location in XXXX ''.
Having received such an email, I went the same day to a Western Union location in XXXX and DID NOT get the money as the agent told me that a notification is saying " This transaction is under review '' I made a call to my local Western Union Headquarters and the representative responded by saying she made a call to the CORPORATE HEADQUARTERS in COLORADO and she was told that the money should be picked up in the US ''.
WESTERN UNION!! I need an ANSWER NOW!!!! This is my THIRD COMPLAINT about my refund. I have provided XXXX, from the Executive Resolutions Team with all my documents and information of my being in XXXX. I need the Western Union in XXXX to get the information from the CORPORATE HEADQUARTERS in COLORADO, in order to release my money.
|
| 04/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On or about XX/XX/2020 I was issued a refund by the Western Union and provided an MTCN # to collect my {$110.00}. I was told to cash this money at any of location served by the Western Union agents like XXXX, XXXX XXXX, XXXX XXXX, XXXX and other locations based on my zip code in XXXX XXXX, Maryland. Since XX/XX/XXXX, I have been to at least 5 different Western Union agents at various time and days, and all of these agents are not willing to refund or cash out my MTCN. These all locations are willing to send/collect the money, but are not cashing the recipients. I have contacted Western Union over the telephone, over their chat helpline, at least three times. Each time they are giving me a different location and would ask me to try that location. This is been going on for almost a month now.
While Western Union agents are willing to collect cash and send money, they are not cashing out money to the recipients for last 1 month. I have also ask the Western Union agent to find the Western Union location by phone where I can go to pick up my funds, but they are keep telling me that " keep trying different locations and agents '' for last 1 month.
It appears this is a coordinated fraud that while Western Union is collecting money from the people, but not cashing out the recipients of the funds. I have been to below 5 locations in XXXX XXXX, Maryland but no one is willing to cash out my funds.
XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX
|
| 11/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2018at XXXX, I entered XXXX XXXX XXXX in XXXX XXXX , NJ and proceeded to do my usual business a the facility. I wanted to use Western Union services, however the debit card slider component of the machine was not working and was told by the cashier that it had not been working for over a month. I told her that walking to the ATM at XXXX XXXX XXXX to withdraw a large amount of cash then back was unsafe. The cashier responded " don't know what to tell you '' I then went to the ATM and withdrew the cash to send at XXXX XXXX XXXX to do the transaction. The rude cashier then told me that Western Union was closed for the day, so I made the risky trip for nothing. I asked to see the manager and the cashier yelled at me and said " I am the manager!! '' and then kept screaming at me further saying " since you want to be a XXXX, it's not my fault it's Western Union 's fault '' I told the manager that there's no reason why she allowed this problem to persist for a month. Not everybody carries large amounts of cash on them for safety reasons. I angrily headed toward the door as the manager kept yelling at me then said " take your business someplace else! '' I said I was sorry if I angered her and she replied " no ''. I had been doing business at this check cashing place for over 10 years. This combative manager finds it easier to attack customers and lose business rather than getting Western Union problems fixed. In the past I have tried to ask who the owner of the facility was to resolved complaints however I was denied information, so there is no way to complain to the manager 's boss. This manager can verbally attack any customer she wants without any consequences.
|
| 08/10/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
WESTERN UNION SCAM On XXXX XXXX, 2017 I sent three transactions of {$290.00} to my mother in XXXX Ms . I checked with her around XXXX : XXXX to see if she received the money and she told me there was nothing there for her to pick up, I then began to call Western Union customer service number printed on my receipt. I called so many times that someone actully came on the line, at that time I was told the money was picked up in XXXX Michagan. I live in Louisiana, my mother lives in XXXX Ms . I explained to the woman on the phone, that there was no way my mother could have picked up the money in Michagan. I was then informed that I had called back changed my number and authorized to have a security questioned added to the money grams because my mother had no identifycation. I was told by the lady that it would take 20days to investigate this situation. But received a call later that day telling me that my case was unrefundable becasue I was sending XXXX and not XXXX. I told the guy who called me from XXXX that their was no way that could have happened, then he asked me why I was sending this money the way I did I explained to him that me and my children all sent my mother XXXX each pay there own sending fee, so change was to be made. My mother is having a hard time and we each pitched in to help her out with her morage. I was then informed by the guy that, I should be more careful. I was looking over the receipt and I see that this same number is on my receipt as sender, I am thinking this is the guy I spoke to when sending the money. I really do n't know I just know that my mother never got the money, and we want answers since you can not call Western Union.
|
| 08/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
|
|
I received three emails from Wester Union confirming transfers. This instantly alarmed me because I did not send any money via Western Union. The last time I used their online service was in XX/XX/XXXX. I immediately checked my bank account and seen that two of the three transactions went through, however, my bank immediately reversed them. I informed my bank about the unauthorized transactions and cancelled the card that was used. I then called Western Union to notify them of this unauthorized transaction completed on the website and to request my online account be closed. The first person I spoke with on XX/XX/XXXX @ XXXX XXXX - I explained the situation and she said she would transfer me - I listened to a silence ( call was still connected ) for a few minutes before I hung up and tired again. This time I called their Fraud line XXXX @ XXXX. I explained the situation again to the guy on the phone and I informed him that thankfully the bank stopped the transactions. But I was concerned how this happened on their online platform, and wanted to make the company aware of this and have them look into it. However, he did not acknowledge my complaint. He just stated that my account would be closed. I stressed that they need to look into how this happened. He would not confirm that would be done. I ended my call very frustrated and will never use their services. I also went online to ensure my Western Union online account was closed, as the rep stated it would be, but it was not.
These are the transactions that were not authorized by me : Your tracking number ( MTCN ) is : XXXX Your tracking number ( MTCN ) is : XXXX Your tracking number ( MTCN ) is : XXXX
|
| 05/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I was using the Western Union mobile application to perform a money transfer from my US account to my personal account in the XXXX.
This is not the first time that I am using the mobile application. I am fully aware of all the fees that are associated with sending money.
For my last transaction, I was charged with a transfer fee that I am NOT expecting. The regular transaction fee for a money transfer using a DEBIT account is {$2.00}. I know that I chose the right option of using a DEBIT card however, I was surprised that they charged me {$37.00} instead. This transfer fee is for a CREDIT card transaction. I have been using the same DEBIT card with this transaction and all the other past transactions that I did in the past.
I tried reaching to their customer support and was able to communicate with 2 agents - the first agent and a direct supervisor. Both of them have the lines that it was me who are choosing the options on the app. On their system, they see it as a credit card transaction. They are right, I am the one choosing and I am 999 % sure that I chose the DEBIT card option. They are implying that it is my fault. If it was an honest mistake, then I would not bother doing all these types of complains to win my case. I know that I did the right options. The customer support gave me a dead end and did not offer any resolution. They don't want to say it directly but they are implying that it is my fault. I am only complaining about their transfer fee which is solely on their end. I am not even complaining about the actual money that was moved. I am disputing an amount that is on them but they are not doing or offering anything about it.
|
| 06/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Dear XXXX, XXXX XX/XX/XXXX I made a Western Union XXXX for the amount of USD XXXX in error. I realized it right away and called WU Customer Service couple minutes after. The WU representative advised me to cancel the transfer from my WU application in the XXXX as she saw in the system that my debit card was not charged. So, I followed her advice and canceled the transfer from my WU application. Only on XX/XX/XXXX I received the receipt from WU showing that my debit card was charged and that I should call WU Customer Service within 180 days from the date when this transfer was available to the receiver to dispute this error. I did it on the same day on XX/XX/XXXX, and WU Customer service started an investigation and asked me to send them the bank statement as a proof, which I did on XX/XX/XXXX. After that there was back and forth with them, they escalated the case to the managerial level and after that I havent heard from them for some time, so I contacted them by phone again on XX/XX/XXXX and WU XXXX told me that it is my bank holding the money not WU, so I called the bank and the bank folks said that they there is the charge on my bank statement but they can not resolve it, it should be resolved by the merchant. Today, XX/XX/XXXX I contacted WU again and they said they never received my bank statement showing the charge. Ive sent it to them again. So it is like a never-ending story. There is no consistency between all their responses and I have it all documented, all emails and related documents.
I hope that you can investigate this case and help me get my money refunded. Thank you very much in advance for your time and for looking into it.
|
| 08/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/18 : at XXXX I contacted my bank to let them know that I was wiring money to family. At or around XXXX XXXX, I returned a call from a Western Union representative. I was told that the transaction was confirmed and that the receiving party could go pick up the funds which Western Union advertises as " Money in minutes ''. I have the emails showing that transaction was confirmed, only to receive a cancellation, without warning, while receiver had to wait 12 hours at a Western Union waiting to pick up the money. I wasted hours of my life, calling Western Union, answering the same questions, over and over again. On that particular transaction XX/XX/18 I was given a confirmation number XXXX. The money never made it to the receiving end. I was told, 1 hour later, that the transaction was cancelled due to security issues. Lies, lies, and more lies. Nobody knew where my US {$1000.00} went, my family member waited 12 hours at the receiving Western Union end, only to be told another unsubstantiated story. Each time I called, it was a different story. They finally conceded they had my money but it was going to take up to 7 days to get my US {$1000.00} back. Their suggestion? " Mam you need to do a new transaction ( while they had my my $ US {$1000.00} ). I asked them to either credit my money immediately as I don't have another US {$1000.00} sitting around at home. In spite numerous phone calls ( from XX/XX/18 to XX/XX/18 ), the issue was not resolved. Nobody could give me a reasonable answer. Every time I called, I was given absurd and different reasons as to why the transaction was either cancelled or delayed. Problem still unresolved.
|
| 11/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/18 I submitted a transfer for Bill Pay through Western union at a XXXX Kiosk for {$200.00} and wanted it sent urgent for an additional amount of {$9.00}. I paid cash and was given a receipt for the transaction and a tracking number. A few days later I realized the payment never posted and when I checked the status online my payment was placed on hold and I was to contact Western Union customer service. I was told to return to XXXX to have them call as well, then told to wait 48 hours. After 48 hours I returned and was told to wait another 48 hours for a full refund. During that time I filed a complaint via email to western union and was told I could return to the store to have XXXX refund me. Once again this did not work. Somehow there is a breakdown between the 2 companies. Western union claims XXXX owes me and XXXX is saying Western Union needs to provide a tracking number so that I can get a refund. The money was sent from XXXX so the mistake appears to be on Western Unions end but they have not budged and I keep getting the run around as they investigate then prematurely tell me to return to XXXX for a refund. It has been 5 days since I initially contacted them for a refund and was given a case number. I was finally able to find a member for the corporate office and spoke with someone who is forwarding my case. I should hear from someone in about 2 business days which since its Friday, means at least another 4 days before I can get my money back. Considering the run around I've been given all week, I'm not hopeful corporate can help me because they still have to contact the same people who investigated in the first place.
|
| 06/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
On Friday, XX/XX/2021, I was approved for an apartment complex. She told me to come by and bring my deposit. I went to XXXX XXXX and got two money orders, one for {$340.00} and the other one for {$480.00}. I went to the apartment complex and filled it out there, the lady gave me copies of the money orders and told me I was good to go. On Tuesday, I called the apartment complex to get further information, like when I could come by and sign the lease, what my apartment number would me, etc. Lady at the apartment complex told me I would have to come by and pick up the money orders because she wouldnt know when the apartment would be available. She then told me that I could either take it t back to XXXX XXXX or to my bank. I tried my bank first and they told me that I would not be able to deposit my own money being it had the apartment complex name on it. I then proceeded to try XXXX XXXX and they told me no as well. Okay called the apartment complex and told them the situation and she said if I wanted to, I could bri g the money orders back and allow up to 10 business days. I told her I would do that, and she stopped responding. Yesterday, XX/XX/2021, I called the apartment complex to figure out what they wanted me to do, XXXX, informed me that she would get back in touch with me and never did. Today, XX/XX/2021, I called the apartment complex again to again figure out what to do. She tells me that I could bring the money orders back and it would take 15 days. I said ok. I called back to see what time they closed and she told me that they were not going to take my money orders back and told me to try to take it back to another XXXX XXXX
|
| 07/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
PLEASE FIND ATTACHED THE TRANSACTION DETAILS IN A LETTER HEREIN ATTACHED THAT I RECEIVED FROM WESTERN UNION CONCERNING MY TRANSACTION, INFORMING ME THAT MY MONEY WAS READY FOR PICK UP. I RESIDE XXXX XXXX, NEVADA AND AM ON A BUSINESS/VACATION TRIP IN XXXX. UPON ARRIVAL AT XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX IS ONE OF THE AGENTS FOR WESTERN UNION, IN XXXX, XXXX AND WHO i BANK WITH.
WHEN XXXX COULD NOT VALIDATE THE XXXX NUMBER REFERRED TO IN THE LETTER SENT TO ME. I CALLED WESTERN UNIONS CUSTOMER SERVICE, I WAS TOLD THAT THE MONEY WOULD NOT BE AVAILABLE FOR SEVEN DAYS. UPON SPEAKING TO THEIR SUPERVISOR, I WAS TOLD THAT THEY WANTED TO CREDIT BACK MY ACCOUNT IN THE U.S. IN BREACH OF THE INTERNATIONAL TRANSFER THEY DEDUCTED MY ACCOUNT IN XXXX XXXX AND IN DIRECT CONFLICT WITH THE TRANSACTION LETTER THAT IS LEGAL TENDER THAT I WAS HOLDING, WHICH THEY HAD SENT TO ME THE DAY BEFORE. MY SITUATION IS THAT I TRYING TO RESOLVE THE FOLLOWING ISSUES WITH THE TRANSFER I MADE.
1. I HAVE HEALTH ISSUES 2. I HAD A BUSINESS ARRANGEMENT THAT I WAS COMMITTED TO THAT HOLDING MY MONEY WOULD PUT ME IN BREACH OF.AND THAT HAS NOW MADE ME LOSE MY DEPOSIT.
3. I HAVE A NON REFUNDABLE TICKET THAT HAS A TIME FRAME WITH SPECIFIC SCHEDULE OF DAYS TO SPEND IN XXXX.
WHO WILL THEN BE LIABLE FOR THESE SITUATIONS THAT THE DELAY IN GIVING ME MY MONEY IS CREATING?
IF THERE WAS ANY CONCERN FROM THE ONSET WHY DID WESTERN UNION NOT JUST DECLINE MY TRANSACTION.?
I INTEND TO HOLD THEM LIABLE FOR EACH SITUATION AS IT MAY COST ME IN MY NOT RECEIVING MY MONEY FOR THE TRANSACTION I PAID THEM FOR AND WHICH THEY CONSENTED IN WRITING AND GAVE ME A LETTER CONFIRMING..
|
| 10/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
On XXXX XXXX XXXX, a financial wire transaction for sum of {$210.00} USD was executed with Western Union XXXX Co. Western Union XXXX Co for reason unknown to me my bank account was charged three times in the sum of ( 1 ) {$210.00}, ( 2 ) {$210.00}, ( 3 ) {$210.00}. A total sum of {$630.00} monies were withdrawn from my XXXX account and {$210.00} was payout by Western Union XXXX Co. Promptly, as soon as the error was detected dispute form was filed with XXXX XXXX XXXX XXXX in XXXX XXXX. All reasonable efforts initiated in good faith to reconcile the financial error by Western Union.
Finally, On XXXX XXXX XXXX, my identify theft protection service alerted me to XXXX debt collector attempting to collect {$210.00} dollars. I contacted XXXX, who reported they are a collection agent on behalf of Western Union to collect a debt of {$210.00}. Contact was made with Western Union by emails and phone calls multi-times without adequate resolution. On a follow up check of Western Dispute # XXXX case opened XXXX XXXX, XXXX, Western Union informed me that the case has been closed. Western Union said they would reopen the case and look into it. As many times as I have attempted to communicate this error in good faith, they simply have been no resolution. I am concerned because negative financial information will affect my sensitive Government security clearance and position, I am concern that this may not be a isolated incident, I am concern that Western Union has repeatedly failed to resolve this rather simple issue. Documents have been submitted which clearly indicate that the statements above is both accurate and truthful.
Please advise.
|
| 06/23/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
Complaint About Western Union on Money Transfer and Non-payment I refer to the above in which I was a victim of non payment of a money transfer via Western Union XXXX. The loss was in relation to a money transfer via Western Union at XXXX XXXX XXXX via a Western Union transfer no. MTCN XXXX. I am a regular user of Western Union money transfer services for many years. So far I had no problem and I am very satisfied with the service. Recently, I planned a trip to XXXX XXXX. As I did not intend to carry too much cash with me, I make a transfer at the Western Union agent in XXXX of an amount USDXXXX to XXXX XXXX on XX/X/2017 XXXX. I am the sender as well as receiver. In my application I have included a test question and answer for security reason as this is the first XXXX I sent to XXXX XXXX. 6 hours later at XXXX I received an SMS from Western Union informing me that the money was pick up by XXXX XXXX XXXX XXXX. myself. I was shocked to know that. I immediately lodged a non-payment claim at Western Union. I was informed that they required 21 days to conclude the investigation. On XX/X/2017 I received a email from Western Union United State stating that they denied liability as they said the agent paid out the money in accordance with the procedure. I strongly believe that the agent in XXXX XXXX deliberately paid out the money because no one knew the security question and answer except the agent. I lodged a complaint at my local authority. I was advised that Western Union was incorporated in the US and it was not within our local jurisdiction. Therefore, I request your good office to intervene and help to resolve the above matter.
|
| 02/17/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I want to file a complaint against Western Union.
I made a transaction on XX/XX/2017 from USA to XXXX to my brother.
The given estimate date of complete transaction was XX/XX/2017.
But fund still not deposited into receiver 's account.
The customer care person raised a Case against it and ask me to wait 24hrs ( case raised on XX/XX/2017 ).
From that day, this 24hrs time is not ending.
I call customer care daily to ask status but getting same response - " Your case is in under investigation. We do n't know where your money is ''.
I am so tired of it now. This is the worst customer care service I ever see.
I also provided them receiver 's bank statement that clears, the money never deposit into his account.
But still they are not refunding my money.
Basically they are neither depositing it to my receiver 's account nor refunding it back to me and also not giving me any proof of transaction so that my receiver can go his bank and show them.
They do n't have value of their Customers. They are like " do whatever you can do, we do n't care ''.
If Western Union is not able to trace money, why customer should struggle.
They are also not sharing any timeline to resolve the issue.
Every time same response. I and my receiver both are getting tortured mentally as well as financially.
Western Union is just passing days and want to get rid of by saying that we have already escalated the issue however our partner bank is not responding.
What 's customer fault here and why customer suffer because of this.
My receiver 's statement clearly shows, money never credited to his account.
It has become a nightmare for both of us.
|
| 11/08/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2016, I initiated a money transfer to XXXX to a family member in the amount of {$1000.00} + {$5.00} money transfer fee. The money was withdrawn from my bank account XX/XX/2016 and I was told the money would be available for withdraw XX/XX/2016. I checked the account status on XX/XX/2016 to ensure the transaction completed as promised by Western Union, the online status stated in process or pending. I called Western Union and I was transferred to the fraud protection unit. I was told my transaction was denied for my protection and that the funds would be refunded. Apparently, the transaction was denied and a refund was initiated prior to my knowledge and I should have been reimbursed on the XXXX. With each phone call, I would get a promise to refund my money. Eventually, I was told there 's nothing they could do because it 's a computer glitch beyond their control. I was also told to stop calling and that they would contact me when the " computer glitch '' is resolved. I requested a paper check and I was told because it was an electronic transfer, they can not give me a check. A few weeks later, no call from Western Union. I then called customer services and I was told to submit my bank statements to ensure that the money was withdrawn and not refunded. If clear, I would receive my refund in 24 hours. I submitted the statements to the provided email and still no refund. The customer service reps were relentless in telling me what I wanted to hear. I was getting transferred to " supervisors '' and different department, all led to no one that could help me. It 's almost 6 months later and the issue is not resolved.
|
| 05/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I feel th at western union should be held accountable for the large fees they charge for money transfers in minutes, when in fact it can take 2 hours for it to complete. Money in Minutes is misleading. I h ave had XXXX transactions in the pa st 2 weeks that have had a 2 hour review process. My banking info and card I am using match my western union profile. The person I am sending money to is my h usband. I contact ed Western Union about both m y transfers. XXXX transaction was on XXXX / XXXX / 17 in the amount of XXXX in which I was charged XXXX for money in minutes. I contacted them to find out why my money transfer was in review, I was told he just needed to go to a person with his ID and not one of their Kiosks. However the email did not state that. At this time it was to late for me to go to XXXX XXXX since the funds had already been removed from my account. XXXX time was today XXXX in which I was sending my husband XXXX in which I was charged XXXX for transfer in minutes. After initiating I got an alert to call them to expedite the process or I could wait. I called and spoke to a woman at about XXXX XXXX est. She asked me questions like, why I was sending it, where, and my relation to the receiver. At the end she said I will get an email with in 5 min and that the transfer will be ready for pickup in which this time he could go to a person or Kiosk It is XXXX XXXX est time and the transfer is still in progress under review. I called and spoke to a gentleman and he told me the review t akes 2 hours an d I would have to wait. This was a domestic transfer as well.
|
| 12/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XX/XX/2020 : Transferred XXXX USD through Western Union to XXXX to pay for nephew 's school fee.
XX/XX/2020 : Money debited from sender 's bank account as soon as transfer order was placed.
XX/XX/2020 : Received confirmation email right away that money has been received by Western Union and will be available in receiver 's bank on XX/XX/2020.
XX/XX/2020 : Receiver notified money has not been received in receiver 's bank account.
XX/XX/2020 : Western Union online status showed : Transfer Status Tracking # ( MTCN ) : XXXX Sent The money is scheduled for transfer to the receiver 's bank.
XX/XX/2020 : Status of money transfer stayed the same.
Called Western union customer service number at XXXX to inquire and got transferred three times. Each rep put me on hold and finally got to talk to someone who said they will start an investigation. There is no problem with the transfer and will get back to me.
XX/XX/2020 : Called Western Union customer service number again. Got transferred twice and found out that the transfer was cancelled. I was not informed of it via text or email or phone call. Upon questioning, the rep XXXX ( I am 100 % confident that is not the real name ) said they will credit the money back to my account after they get rejection authorization form some other back. Also, the credit will not appear in my bank for sometime due to banking rules. She also confirmed that there was no problem with my bank or my receiver 's bank.
If my bank was debited instantly, how come it can not be credited timely?
Who authorized the transfer cancellation?
Why was I not informed of this until I started inquiring?
|
| 11/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I used my WesternUnion App to Transfer {$750.00} using the bank account option which the App states it can send faster and direct from my account to the person 's account. I had previously used the App in previous transfers but this was the first for the direct from bank option. Although it stated it was instant and secure, the recipient did not show money was in the account as WesternUnion stated. I cancelled the transaction on XX/XX/2020, thinking there was an issue as there had been delays with banks lately. My App showed the transaction was cancelled and I was to receive my {$750.00} refund within 7 business days.
I later received an email on XX/XX/2020 from WesternUnion that they were cancelling and refunding me back my {$750.00} MTCN XXXX. After 7 business days I started calling and inquiring WestenUnion about not yet receiving my refund. I was told several times they were processing my refund and if I don't see it to contact my bank XXXX XXXX XXXX. I contacted XXXX XXXX XXXX and they stated they did not see it and sent me proof it was not received. I then contacted WesternUnion back and was told ok yes it is still being processed. By this time I had sent emails, XXXX messages and called about my refund. Each time I was told I would receive it.
I finally filed a complaint with my bank and they denied it saying WesternUnion said it was a recurring charge which was not true. This was a one time transaction and should've been returned. XXXX XXXX XXXX is now stating there is nothing they can do and I have not been successful with WesternUnion to successfully receive my refund of {$750.00}.
|
| 07/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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We ( I represent a non-profit business XXXX XXXX XXXX, XXXX TN ) attempted to send XXXX USD to XXXX through Western Union-Money in Minutes. On XX/XX/XXXX through XXXX XXXX, the transaction was completed, a tracking number ( XXXX ) was issued. The teller ( XXXX ) called WU to verify that everything was good.
After 4 failed attempts to receive money, I called WU - 1st agent ( XXXX, emp # XXXX ) ( on Saturday ) said money was being held, would take 24 hrs to respond to us ; 2nd agent ( XXXX, emp # XXXX ) ( on Monday ) said money was being held, would take 48 hrs to respond ; his supervisor ( XXXX ) said would take 72 hours to respond. No case numbers or other evidence of the matter being recognized were given. I asked to be transferred to XXXX XXXX in corporate headquarters. Both XXXX and XXXX said they couldn't and they couldn't transfer me to anyone else at all. I emailed Ms. XXXX seeking help. XX/XX/XXXX, an agent ( XXXX, emp # XXXX ) called and said the money was being refunded - that there were general problems with sending money to XXXX. I asked if there were specific problems with XXXX XXXX personally, and he said no. No one addressed the fact that we have been sending funds to Pastor XXXX monthly through Western Union since XX/XX/XXXX and that {$11000.00} was transferred on XX/XX/XXXX ( Tracking # XXXX ).
This money is being used to purchase land on which to build a church and ministry buildings. The time delay has put this purchase in jeopardy. Western Union took our money without any attempt - and according to them- without intention of either contacting us or fulfilling what they said they would do.
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| 03/14/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
Servicemember |
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My name is XXXX, On XXXX I made a Western Union transfer in the amount of {$1000.00}, to my father XXXX residing in the city of XXXX, in the XXXX. When I made the Western Union money transfer, the clerk who assisted me gave me a receipt with a unique tracking number ( receipt attached ). I communicated the Western Union tracking number to my father who was surprised to find out that he could n't pick up the money I sent him. The agent at a local Western Union agency in XXXX informed my father that the tracking number did not have a transaction associated with it, and advised him to contact me in order to confirm it. I confirmed that the tracking number was accurate, and I called the Western Union customer service line to inquire about the issue. The agent I spoke with informed me that the money was picked up at Western Union agency in XXXX, by an individual who presented an I.D card and the right tracking number. I mentioned to the agent that whoever withdrew the money was not my father, and that I suspected a case of fraud. I asked for the reimbursement of my money and fee paid, but the agent said Western Union would conduct an investigation that would take up to 20 days prior to determining whether I should be reimbursed.
I do n't think that it is fair that we, the customers, have to pay the penalty for a faulty system. I have paid for their service, but Western Union failed to deliver. Western Union not only failed to deliver the service it promised, but has also created an inconvenience for me and my father by making us wait more than 20 days before we could have access to our money.
Respectfully, XXXX.
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| 06/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I tried to remit money to my account in XXXX which I have always done with Western Union. I selected the transaction and they sent me information where I have to deposit the money to which was their account with XXXX XXXX XXXX. I went to XXXX XXXX XXXX and presented the information they sent to me and gave them my bank card which they used to do the cash advance from my account and deposited the cash to Western Union account with XXXX XXXX XXXX. I called Western Union to report that the transaction have been completed so they could complete it on their own end but they told me its suppose to be wire transfer which I have never ever made before. Then they said they will refund me my money, it been three weeks yet I have not received my refund and one of their agent cancelled my transaction without my consent or even refund. All of a sudden, they again turn around to say they never received my money after one of them confirmed receiving the money. I went back to the XXXX XXXX XXXX couple of times and one of the banker who was a witness spoke to Western Union agent on the phone and told them to send my money back if they will not do the transaction, yet till this day I have not seen my money. Spoke to XXXX XXXX XXXX Manager who was aware of the situation, he asked me if I think is a fraud and I told him if its a fraudulent account he will have to know but he never responded and told me to continue to wait for them to send my money back to me. Please see the attached evidence that the payment was made cash to the account they sent me.
I have showed them evidences severally, yet they are holding unto my money.
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| 09/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/2023 an ACH Transfer utilizing Western Union and was paid for and attempted to be sent to me in the amount of {$7500.00}. The problem was the sender utilized the routing number for wire transfer versus ACH, because Western Union told her the funds would be wired SAME DAY.
On Tuesday, XX/XX/2023, I called to check the status because the monies had not shown available in my bank account. Upon checking, the routing number the monies was sent to was incorrect. XXXX XXXX XXXX advised it was rejected and never deposited into my account. Western Union still attempted to tell me and the sender the monies was delivered to me. XXXX XXXX XXXX spoke to Western Union on several occasions advising the fund were rejected because the wrong routing number was used. And asked the funds be resubmitted using the right details. Western Union confirmed they were not aware I had a business account which should have not even been allowed to be sent.
Ive spoken to Western Union for countless hours, so has the sender and they refuse to release the monies to me or the sender. Claiming they do not have the money XXXX XXXX XXXX does. However I have proof the money never deposited. This is FRAUD, Ive sent bank statements, chat transcripts and recorded calls showing the money was never deposited.
This money was for emergency medical funds. They are not doing their due diligence to find the funds. {$7500.00} is a large amount to attempt to deceive consumers about next step is filing a police report. XXXX XXXX XXXX has provided proof the funds were rejected. I will stop at nothing to ensure the monies is rightfully returned.
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| 08/06/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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In XXXX 2016 I sent money by Western Union to a XXXX XXXX XXXX in XXXX. I do this often as I manage a small XXXX retreat center in Washington state. I made a mistake when I first sent the money by sending it to XXXX, forgetting that he was now in XXXX. I resent the money to XXXX. No problems. However, I called Western Union to see if I would be eligible for a refund of the money I sent to XXXX. It was never picked up due to the XXXX being in XXXX. I was told 'Absolutely! You will get a refund. Just do this ... .. ' Well, that was XX/XX/XXXX. I have been dealing with WU all these months being told each time I called 'just do this .... ' The last 'just do this ' was to send notarized statements of where I lived, my ID and I even included bank info. I was given the usual story ... .you 'll get a check in 1-2 weeks. I never received anything and they can not prove that they sent anything. The last 2 times I called I spoke to supervisors who essentially gave me the run-around. The last one even said 'yes we have all your information including the notarized documents. Just send us more notarized .... ' I cut him off and said I would not do that, that they had everything they needed for the refund. He actually laughed!! I have documented all of my conversations from XX/XX/XXXX through XX/XX/XXXX.
Obviously they have no intention of refunding the money. Of course I would like to get my refund but more than that, I would like to see this behavior stopped. What happens to people who are not English speakers or who have trouble with complex directions or both? They are easy prey. Thank you for any help you can give.
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| 10/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/2021, I went to my Credit Union, XXXX XXXX XXXX XXXX in XXXX XXXX, Florida to complete a {$20000.00} wire transfer to XXXX XXXX, a XXXX XXXX XXXX in XXXX. This was a favor to my sister who owns a XXXX XXXX XXXX in XXXX. I was advised by the banker it will take 2 business day. I received additional request from my bank for additional documentation and explanation, which I supplied. I was told a day after I supplied the additional documentation by my credit union rep that the benefuciary 's bank has the funds ( XXXX XXXX XXXX in XXXX ). When the recipient when to his bank on a number of occasions, it was discovered that an intermediary bank, XXXX XXXX XXXX is sitting on the funds. Additional follow up inquiry with my credit Union revealed the following : My credit Union completed the wire through XXXX XXXX XXXX XXXX used XXXX XXXX XXXX for the international wire XXXX XXXX XXXX uses XXXX XXXX XXXX XXXX to to send the funds to XXXX.
The funds were never delivered I requested a refund on XXXX.
I received a Western Union correspondence through my credit Union that the request for reversal was submitted, it will take 10 to 12 days.
My main concern is, since the funds as confirmed by Western Union through my credit Union was never delivered, why is any bank involved in this transaction still sitting on my money?
Secondly, this is mo ey from my HELOC and I am accumulating a daily interest charge close to 3 percent. My Credit Union, Western Union or XXXX XXXX has to be responsible for this interest accumulation because I paid a fee or a service they did not perform withing the promised time frame.
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| 11/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
Older American, Servicemember |
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My wifes family is in XXXX. We send small amounts of money ( {$100.00} to {$500.00} ) sometimes and just recently when sending {$510.00} to one of the nieces the transaction was declined. I was on vacation in the XXXX and needed to send that person who was living locally in the XXXX. I personally know and have met that person many times and is an honest person. The XXXX agent instructed me to call, a fraud specialist. That person decided that the transaction was somehow fraudulent and that I was probably being pressured into originating the transfer. UNTRUE. That was XXXX XX/XX/2021. I've spoken with Western union 3 times since than and the best I can get is that MY bank ( XXXX XXXX XXXX ) declined to send the money. THATS A LIE. Today, I tried to send {$200.00} ( XXXX ) and a flashing red banner appeared at the top of the Western union web Site " oops something went wrong '' and the transaction can not be completed. Now, I've been marked by Western Union and I am not able to even use their site. I believe this is a case of an OVERZEALOUS FRAUD DEPARTMENT and Western Union is inventing problems so somebody will have a job. Their customer service is in the XXXX. Every time I called XXXX I got the " You cant be too careful, refering to Identity Theft and Fraud maters in the XXXX. I was continually lectured about the fraud problems in the XXXX. I answered ALL their security questions which made no difference.
These are people I know and Have successfully sent the same individuals money for the past 8 years. Why now and what changed. Just want a straight answer and be allowed to use their service again.
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| 03/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
Servicemember |
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I send money via Western Union app on XX/XX/XXXX to my nephew XXXX XXXX XXXX in Delaware. He didn't pick it up then. I called Western Union last year for a refund and an agent told me that they can refund it to the debit card that I used to send the money on the app. He advised me that it's best to have my nephew pick it up because I no longer have the card I used to send the money.
On Saturday XX/XX/XXXX my nephew went to pick up the money. He was told that the XXXX number XXXX is invalid.
I called Western Union and spoke to an agent, a Supervisor and a Manager. The Manager told me that it would take 48 hours for the money to be available at a Western union location. She will call and email when the money is available for pickup at a Western union location. Yesterday, XX/XX/XXXX I called Western union again because I haven't heard from anyone at Western union. After given the run around at almost 2 and half hours I was finally connected to a manager that told me that they can't send the money to my nephew, instead Western union will send me a XXXX number that I could use to pickup my refund BUT it would take 24 hours. He will call me and email me with the number. I haven't heard from anyone today.
I called Western union again and spoke to an agent that remember speaking with me on Saturday. After I gave him my Case No. Of XXXX i was told that a Manager is not available and will have one call me when a manager is available. He also apologized because he doesn't know why it was taken so long to have the issue resolved. This is ridiculous and all I need is to have the money available to my nephew.
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| 06/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I sent {$50.00} to my brother in the XXXX via Western union App, the money was charged to my XXXX XXXX XXXX account right away. Few days later, my brother contacted me that the generated Money Transfer Control Number I gave him was not successful to receive the money. I called Western union to check the transfer status, talking to one of the Western union representatives, I was told that the transfer was cancelled by Western union and the representative said she didnt know the reason. Why it was cancelled and told that my refund would be available to me in seven days. I did receive my refund after seven days Thinking that the App that I used to send money was the problem, I went into Western Union agent to do the transaction at XXXX XXXX Store at XXXX XXXX XXXX XXXX, XXXX, NH XXXX.
I completed the transaction with Money Transfer Control Number XXXX and I was told it would be available for pick up in XXXX in few minutes.
Again, my brother tried to receive the money in the XXXX with MTCN XXXX and he was told the number was not good. This happened after four days, I sent the money. I called Western union again, and the representative told me that Western Union had cancelled the transfer. I asked him why I was not informed and his response was " I don't know I also asked the representative why the transfer was cancelled? He told me that the reason was not available to him to tell me.
Western Union could have refused my transfer at the time of transaction but they not only refused to inform me of the cancellation of my transfer, they also refused to tell me the reason my transfer was not honored.
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| 11/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I was invited by a girl I met on the XXXX app to join a dating event in XXXX. I added her on XXXX app and encouraged me to join the event.
I have to pay for a membership fee of XXXX in order to do so. Eventually I did via Western Union money transfer to the XXXX on XX/XX/2018. But after making the membership payment, the so-called admin contacted me and offered me to select a few choices of packages in order to finalize and complete my membership.
Again, I agreed and hesitantly paid a total of XXXX to the same recipient via Western Union money transfer. I was really having some tough time believing them, to the point that I made my first payment in half - XXXX on XX/XX/2018. Another payment of XXXX on XX/XX/2018. And, made the final payment of XXXX on XX/XX/2018. I have attached all these receipts on this site as well.
However, after that, they refused to give me any invitation to join an event by making a lot of excuses, and telling me that the girl who is supposed to be my partner is no longer available. I already escalated this issue to the Western Union, and currently investigating, and see if I am eligible for a refund. I am more than willing to help in order to investigate this further so these alleged scammers will no longer harm other people.
Please take note of the following email addresses they are currently using : XXXX XXXX XXXX ( This person is also on XXXX, and XXXX using the name " XXXX XXXX ''. And " XXXX XXXX '' on XXXX - XXXX XXXX XXXX ) In addition to this, this alleged fraud unit, is also using XXXX XXXX as the recipient of the Western Union money transfer.
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| 03/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX I initiated a transfer online to send {$500.00} to my girlfriend in XXXX. I used the option to pull the money directly from my bank account rather than using my debit card because the fee was slightly cheaper. Total cost of {$510.00} was removed from my account. Using the tracking number we could see it was available for pickup. But when my girlfriend went to pick it up on XX/XX/XXXX she was denied and there was a hold on the transfer.
I called Western Union and they told me they couldn't make the transfer. Then they said they could and gave me a new tracking number. But it also was denied when she went to pick it up. I called again and they said they would refund the money to me but that I had to pick it up myself. They gave me a another new tracking number. I told them I can't go to a western Union as I'm in XXXX XXXX, XXXX, XXXX. One rep said I could pick it up whenever I get to a location and one said it's available for 45 days. I am not and will not be near a western Union for who knows how long. Picking up the money is just not possible.
I asked why they can't put the money back in my account the same way they took it out and they said it was because it was a cash transaction. I told them no I did it online. They still said I had to pick it up in person. I told them again where I am and that I can't go pick it up. I asked if my mom could pick it up but they said they can't change the transaction at all.
On XX/XX/XXXX one customer service representative told me she could put in a request to transfer it into my bank but that it probably would not work. It didn't.
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| 06/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Confusing or missing disclosures
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|
Web |
Older American, Servicemember |
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On Friday, XX/XX/2023 my sister ( XXXX XXXX, the sender ) sent me cash through Wester Union ( a money transfer service ) for an extreme medical emergency! I did not receive those funds in a timely manner, yet they charged her a substantial fee to send only XXXX within the United States!
Western Union never released the money and gave us the run around for nearly two days! After several calls to Western Unions off-shore fXXXX XXXX, they could not help us and disconnected each call!
One of the problems was when making attempts to retrieve the funds they were unavailable to me, and was given the run around on several calls to release the funds! They would never disclose why or how to resolve this Matter, other than have my sister call Western Union over and over all those long days of waiting.
Three time Western Union asked me for her birthdate and her year! I was suspicious and reluctant to give because this is a lot of fraud and I'm speaking to off-shore personnel that should NOT have authority to her confidential and private information!
After releasing my sisters date of birth information to Western Union, they still would release the funds at all! And demanded for my sister and myself to call them over and over again with the same request! I had a medical and move-in cost emergency that needs to be paid immediately!
Western Union created stressful damages to our well-being, failed and refused to disclose their policy and procedures to us prior to taking the money for the transaction! In turn this company created more XXXX XXXX XXXX and felt highly discriminated against us!
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| 07/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Servicemember |
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I attempted to send money to XXXX as I had several times before using the WESTERN UNION ( WU ) Online website. They suspended my use of the website ( XX/XX/XXXX ) without explanation or resolution. I was then forced to use a WU store agent to complete any further transaction. A store transfer ( XX/XX/XXXX ) was also cancelled after using that method several times, again, without reason being given, or any way to resolve the issue, of WHY the cancellation occurred. I again attempted to use the online site to transfer money internationally on XX/XX/XXXX, WU send me an email that said the transfer had been approved and was available for pick-up, but that too was cancelled on the same day.
No one at WU will provide a good, or even ANY reason why they have terminated my use of their services, to a person known to me. I have attempted many time to solicite a reason from WU customer care representatives via the phone, and they cite " regulations ''. What regulations is a total mystery. I can not even get which Federal Reg. is being used to cancel my service requests. I have also emailed XXXX without replay, three times. If they require ID, or any other documentation from me to authorize transfers, they have NOT asked for it, nor have they indicated a method by which to resolve the issue. Oh, they did refund the money I attempted to send. I did not want the money refunded. I was sending it for a personal reason! This is absolutely an atrocious situation. In fact, cancelling my transactions is a violation of my Constitutional Rights, without having the case heard in a court of law.
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| 03/04/2017 |
Yes |
- Other financial service
- Money order
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- Customer service/Customer relations
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Web |
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I'am XXXX i have a problem with westernunion i lost my money order and i called there the store i brought it at XXXX store in XXXX the women who owns the store where they sell money orders called a women from western union direct and told them to put a cancel payment order on the money order hours later i was contacted by email from this executive guy by the name of XXXX he caused so much delay by not giving me proper instructions he first told me to send to him the documents which i did than almost a week later he contacts me again by email and tells me to send by regular mail not paying attention to the documents i sent by email causing a delay all this time the person who took the money order cashed it i understand western unions policy but because of the delay and response times western union should grant me a refund and investagate it and go after the person on there end everytime i send a compliant to western union the same guy responds XXXX XXXX and i blame him for the delay i have attached screen shots where i asked him overand over did he get the documents and he took days to respond also the lady on the phone from western union told me she was going to help me and this exec got on the case and would not than he said the check was cashed on XX/XX/XXXX but i contacted western union before thank bank even opend so thats just a excuse to keep my money i buy a money order for XXXX every month and iam XXXX i asked XXXX can i speak to someone that was over him he would not respond i also got a call from western union today and they was very rude and told me to stop emailing them
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| 04/03/2017 |
Yes |
- Bank account or service
- Other bank product/service
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- Account opening, closing, or management
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Web |
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Western Union has the worst money order refund process. It is very long/protracted, against normal intuition, and does not allow an efficient refund. In addition to this, they have discriminated against me as a XXXX person, decreasing the amount I am due although I have been in and out of the hospital since 2013.
I have had a pending refund request for the last 4 years. I have sent the requested documentation and complete information both through snail mail twice and fax a grand total of three times. Managers named XXXX, XXXX, and countless representatives have failed to produce the desired effects of a simple money order refund. For any new information regarding the refund it takes 2-3 business days. I have had to hound the team receiving calls at XXXX XXXX XXXX XXXX XXXX to do their job. The team has dropped my calls, flat out ignored me, talked over me, and denied that I have sent documentation on several occasions. In the last communication, XXXX told me that she received paperwork, and she can not issue the refund to my New York address because the forms were incomplete. I have heavy time stamped documentation showing complete high resolution faxes were received at XXXX XXXX XXXX XXXX XXXX. I have had a college professor, lawyer, and doctor review my paperwork in my building to verify it is done correctly and completely.
Western Union has fraudulently withheld my refund and has been deceitful through from start to finish. I have been scammed out of funds that were to pay for medications necessary to keep a XXXX person alive.
If that is not wrong, I do not know what is.
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| 01/09/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
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I sent {$800.00} by Western Union to my friend who was robbed while vacationing in XXXX. She presented here passport as Identification and the agent had her fill out and sign ( before receiving the cash ) all the paperwork. The agent then called the store manager over to give here the cash because the amount was too high for here to disperse. The manager again inspected here passport and then refused to give her the money because her middle name was on her passport, but not on the money transfer. They then told her that the transfer would be cancelled and I would have to resend it. When I went online to resend it, the transfer was listed as being received by my friend. I then contacted Western Union by phone and was told that it had not been canceled and it had defiantly been picked up. After talking to several more people on that call I was told that the agents in XXXX must have made a mistake and not cancelled the transaction. My friend went back to the agents in XXXX and told them this and they said she was wrong, the transfer had been cancelled. She requested that they call Western Union and talk to them to figure out what was going on and they refused. This transfer was on the XXXX of XXXX, 2016, and ever since then I, and my friend have been trying to get this corrected and find out where the money went. Western Union asked if I would like a formal investigation of this transaction and I told them to do so. Since that time I have heard nothing and am unable to reach anyone that can tell me any information about the investigation, or if the investigation is even occurring.
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| 09/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Met this person on XXXX. Got lured into this website site XXXX XXXX XXXX XXXX ) by this person from XXXX XXXX XXXX XXXX XXXX XXXX ). I Deposited money with international money transfers apps ( XXXX Western Union, XXXX, XXXXXXXX XXXX ) including bank wire transfer and XXXX XXXX XXXX. Once I started trading with the money I invested for commission, all of a sudden it pops up that I won a bonus award and I needed to deposit more. Even the person I was talking to on XXXX helped me deposit with her money to help me unlock this bonus award, knowing the person was part of the scam. I had to complete my task of the day in order to withdrawal the money, then another prize award pops up, saying that I hit the jackpot. I had to deposit more money to complete to bonus prize. Now when it came to when I was allowed to withdrawal the money, trying to withdrawal full huge amount ( $ XXXX ), Now they saying I need to deposit 40 % of that total amount to complete a tax procedure for both the system and the bank. I had to open a loan and ended up depositing that 40 %. They tell me I must complete the task the day so I can withdrawal, I end up winning another prize. Now they tell me I must deposit more money to complete the bonus award then I can withdrawal. The prize just gets bigger and bigger and I have to deposit more and more. Unable to withdrawal, now I am stuck here feeling that I have been scammed. I've done research scammer XXXX account, she is pretending to be someone else and steal pictures from this XXXX account : XXXX : XXXX Please help me, what should I do to get my funds back.
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| 06/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Confusing or missing disclosures
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Web |
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On XXXX XXXX 2017, I attempted to send {$60.00} USD to a friend via Western Union. The fee for " in minutes '' availability is {$13.00} for this sum. When going through the process to send money, the questions asked about the receiver are : First Name, Last Name, Phone Number ( optional ), and State. " State '' is not listed with any context, so it could be " State where recipient has a government-issued ID from '', or " State where receiver is a resident '' or " State where money is to be received ''. At the bottom of the screen are the disclaimers, which update as you make transfer choices to show relevant information. One such disclaimer is " 6 Your Receiver can pick up your money transfer at any of our Agent Locations in United States ''. However this turns out not to be the case, as the ambiguous " State '' field is in fact " State where money is to be received. I phoned WU to have the State of my order updated. They were able to do this without issue. My receiver went to an agent location in the now-correct state, and was asked for a phone number. This was an optional field when sending, so I did n't fill it out. The WU representative told my receiver that this was the only way to look up the order. So I called WU again. They told me that they did n't in fact need receiver 's number, that receiver could simply provide the number and this would resolve the issue. This did not work. WU then told me to have my receiver call WU and have them speak with the local agent. This did not resolve the issue. My receiver had to go to another WU location where money was furnished.
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| 05/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I have been a customer for Western Union from a year XXXX. Within the last three years I realized Western Union to have a problem with my XXXX name ( Originally from XXXX ). With good faith and under company request I provided the company with every Identification document in my possession including copy of passport, State ID and official XXXX XXXX XXXX XXXX ID ( My worker at the time where I work as XXXX XXXX ; separated on XX/XX/XXXX ) and the company a apologized before. However, the problem still going on. Because of the month of XXXX ( XXXX XXXX XXXX XXXX XXXX ) On XX/XX/XXXX - I used the company 's online app to transfer Money ( {$200.00} ) to XXXX ; and based to company 's website/app the money should be there in 15 minutes with extra fees of ( $ XXXX ) I have paid. The company was able to access my bank account and withdraw the money and the fees with total of {$210.00}.
Shortly, after the submitting the online transfer I received a confirmation of service, then an email notifying me for security I have to provide more identity documentation, so I did. However, after three days I request cancellation and refund of my money.
On XX/XX/XXXX the company sent an email confirming two action at once completed the transaction and cancellation.
More days later the company has deposited the amount of transfer in my bank account and kept the fees.
I believe under supported records this company is discriminating, holds negative information about me which is not correct Please, your help and if I could have the rights to sue this company Thank you XXXX XXXX XXXX, LA XXXX
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| 09/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
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On XX/XX/21 I sent money to my brother using WESTERN UNION to XXXX, I specifically requested for my brother to receive U.S. dollars. WESTERN UNION charged me {$18.00} for fees for my brother to be able to receive U.S. dollars. When my brother went to received the remittance 3 of the WESTERN UNION places that he went to they told him that they do not have U.S. dollars to give him instead they told him he either get it XXXX Peso or go to other branches. My brother can not wait my sister-in-law is ill and she needs to see a doctor, so end up receiving Peso instead of a dollars. I called WESTERN UNION and ask to get a refund for charging me {$18.00} instead of {$8.00} for receiving peso. The 2 Customer Representative gave me a case number and told me to wait 90 days for investigation! 90 days for investigation can you believe that? I also want to know why my brother received {$99000.00} instead of {$1000.00}? WU told me that is for XXXX taxes, but they also charged my brother another {$3.00}. I already paid the fees here so it not burden to my brother since they are experiencing very strictly lockdown and no job and they are very poor. How many times WU will milk money to their consumer? That is why I am filing a complaint against WESTERN UNION. The company is deceiving their consumers. This is not about the money, its the principle. They charged me {$18.00} so he can received U. S. dollars but he did not so the difference was if I ask them to received XXXX Peso they will charged me {$8.00} so WESTERN UNION should refund me {$10.00} because they did not provide my request.
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| 10/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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I would like to bring your attention to a serious issue I have with Western Union wires that first took place on the XXXX of XX/XX/2020 to a FRAUD SCAM Broker : XXXX XXXX XXXX.
I have been victimized by a multilayered scam operation orchestrated by XXXX XXXX XXXX - the XXXX.
The funds were transferred utilizing Western Unions services in the total amount of XXXX EUR! I would also like to point out that on the XXXX of XX/XX/2020 - I filed a dispute with Western Union.
My money was not in use for any actions ; it was simply transferred to the owners wallet account. Since I did not purchase anything and I did not invest in anything, my money was not in use for anything, and it was simply pocketed by the beneficiary account holders.
With the worsening situation of the COVID-19 in XXXX, I am very worried, as these scammers have affected my well-being and my hard-earned money. I have financial hardship and I am finding it difficult to meet my obligations. I need to get back all the money that XXXX XXXX XXXX has taken from me.
These types of scam operations are ruining people 's lives. Nobody has acknowledged me as a victim. All my savings were stolen, depleted due to the Western Unions unlawful conduct. Western Union has not acknowledged me as a victim. It seems like the bank and the scammer think that what happened to me was OK and I should take all the responsibility for being scammed.
All I wanted was to be able to afford to put a deposit down on a home for my family. I was vulnerable, alone, and had never made an investment in my life until I was defrauded.
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| 07/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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Web |
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Wanted to send {$1600.00} to XXXX, a business that sells gem rough. I negotiated for a week to buy a certain piece. I wired with WU using my debit card XX/XX/2020 XXXX XXXX Refunded XXXX Tracking # ( MTCN ) : XXXX XXXX XXXX It was cancelled after three days of not letting the recipient collect., money refunded XXXX resent the same wire XX/XX/2020 XXXX Tracking # ( MTCN ) : XXXX XXXX XXXX they still refused to give the money in XXXX.
This is still on the record but refund not made as of today XX/XX/2020 I spent a half day trying to get an explanation and have saved chats. So they say the XXXX was cancelled, but my money is still with WU. I resent the wire again, XX/XX/2020 XXXX XXXX In progress XXXX Tracking # ( MTCN ) : XXXX XXXX XXXX Again, Money held XXXX XXXX XXXX. After waiting an hour for WU phone department to take my call, ( Telephone is limited to XXXX and the people are not trained to understand anything. ) They told me it was okayed, and then after ten more minutes told me it was cancelled for the third time, they said they suspected a scam. Meanwhile recipient does not want to do business with me again, WU in XXXX told him I had put a hold on the money. So as of last night my bank account was down to zero and WU had 2x {$1600.00} of mine including service fees.
They also use an exchange rate 7.5 % lower than intl. exchange rate, and WU customers may think that the exchange rate shown is the official exchange rate, but it is way lower. It is a deceptive business practice. Also, it is not " money in minutes '', it days to wait for cancellation and refund.
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| 11/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Im a regular customer of WesternUnion. On XX/XX/2018 I sent two separate transactions overseas. The reasons I did two transactions was the auto fill from previous transactions.
I sent {$70.00} and then {$30.00} to the same person. However, WesternUnion cancelled the transaction for the {$70.00} and the {$30.00} available.
I wasnt notified by WesternUnion that they canceled the transaction. I didnt know whats going until the receiver went to WesternUnion XX/XX/XXXX after going for consecutive days. WesternUnion overseas told I took the money back. On XX/XX/2018 I called WesternUnion and was told by two different representatives that they cant access the transfer, but I should call back in 15-20 minutes two times. Finally, I was told that they canceled my transaction because I sent separate transactions. Nobody seems to know whats the real problem. I called back WesternUnion representative again and asked if I send another transaction on XX/XX/XXXX if the person would be able to get the money. I was reassured by the representative yes. I was taken aback when WesternUnion again canceled-suspended the transaction again. I had to asked for a refund.
After numerous calls I called back XX/XX/XXXX and asked for the department that placed restrictions on my transactions and was give this email XXXX for help. I sent an email and I havent received an email or phone call from WesternUnion about this inconvenience. I must say this situation was handled unprofessional and without regards or thoughtfulness of all party involved. Im very disappointed with WesternUnion.
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| 06/08/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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A Western Union money transfer made while on vacation was not going to be collected by my receiver so I called WU for a refund. I explained to them that I will no longer be at the original location as it was a stop during a cruise. They informed me that they could instead send me a mailed refund check and said it would take 2 weeks to arrive. After 2 weeks I called to inquire why I had n't received anything and was told it had been sent to an incorrect address ( which later I was accused of giving a false address ). I was told my address was corrected and I would be sent a new one. During the next 2 months I did n't receive anything and called customer service multiple times to inquire. Each phone call resulted in my having to explain the entire situation over and over and each agent telling me they had to send a request for information about my check and requested I call back in 24-48 hours. And then I would find myself in the same situation with no information about where my money was. Finally I decided to call and request my money be sent to a local WU store to avoid mail checks that never arrived. When I requested this, again I was told " your request has been sent, please call back to check the status of your request. '' My final call yielded no results saying I had already been sent a check to an incorrect address that I provided and I would have to wait for a new request to process. My original refund request happened XXXX XXXX, 2015. It is now XXXX XXXX, 2015 and I have yet to receive my {$1900.00} USD that is STILL in Western Union possession.
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| 03/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
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Web |
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On XX/XX/19 I paid Western Union a fee of {$0.00} to transfer {$84.00} from my checking account to another persons checking account. Western Union withdrew the money from my checking account, but didnt transfer the money in the 6 business days that they promised to do it. Therefore, on XX/XX/19 in Spanish and then on XX/XX/19 in English I sent email messages and by phone requesting the cancelation of the transaction and the return of my money.
Western Union replied stating To continue processing your request and since the receivers ID copy can not be provided, please supply the following information about your receiver : o Full legal name : o Gender : o Date of Birth : o Country and City of Birth : o Relationship between sender and receiver : o Purpose of the transaction : o Occupation : o Residential Address : o Explanation why ID copy can not be provided : o Name of the person submitting the letter : On XX/XX/19 in an email I stated to Wester Union that I already answered the receiver information in their sending money form. If more information was required why didnt they ask for it before withdrawing the money from my checking account? In addition, I dont see why I should answer more questions regarding the receiver since I was canceling the transaction.
It seems to me that Western Union just wants to keep/steal my money. I wonder if there are more people in the immigrant community who, due to their English language limitation, are not able to fight their dubious business practices.which it appears that then Western Union profits illegally from.
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| 10/24/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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On XXXX/XXXX/2016, My husband and I called Western Union to make a payment to XXXX ( because they refused to take a payment directly from me ). Western union confirmed the code and company I asked them to send it to as XXXX XXXX code CA and proceeded to send my payment to XXXX instead of XXXX. Now XXXX has a repo out on my lease for being ONE payment behind ( which is ridiculous ) and western union will take no accountability for THEIR error. I called western union on XXXX, XXXX, and XXXX and each time all they say is the funds never came back and there is nothing they can do ... XXXX does n't care and said there is nothing THEY can do and said they are going to take my car. IN order to make this payment i had to max out my credit card so its not like i can just pull money out of thin air to cushion their a mistake that was beyond my control. This whole situation is beyond asinine! it blows my mind that XXXX can give a XXXX less about their consumers when they pay XXXX of dollars for a product. Further more it sickens me to think western union can get away with causing my car to be repossessed thanks to them dragging their feet and doing NOTHING to rectify this situation. All the calls are recorded so there is NO EXCUSE for it taking an entire week to resolve an issue that they created. It also is beyond inexcusable that XXXX cant do a thing to put my account on a freeze or something until western union resolves this. I am beyond disgusted that my life can be ruined by XXXX TERRIBLE companies that do n't give a XXXX about the consumers they service.
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| 03/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
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|
Web |
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Letter of Complaint Against Western Union Agents in XXXX There is an ongoing practice by Western Union Agents in XXXX that is bad business practice. XXXX Western Union Agents convert 25 % of Recipients funds into a XXXX Currency that is widely unaccepted by merchants, businesses and individuals in the Country. This means that Recipients are losing 25 % of their funds, because the converted currency is not widely accepted. While Western Union Receipt clearly indicates that for all transfers, receiver may receive less due to foreign tax, in the case of XXXX, it is not a foreign tax. Is Western Union aware of the forced conversion of 25 % of transfers to XXXX Currency by Western Union Agents in XXXX that is not widely accepted as legal tender in XXXX? Why isnt the 25 % conversion indicated on Western Unions Receipt?
I would appreciate that in the name of good business practice, XXXX Western Union Agents either declare that it is a tax, and that converted transfers enjoy the same rights as a legal tender in all of Liberia, before forced conversion of transfers continues. As it stands, Senders and Recipients are being short-changed. That is, the converted funds can not be used, or will be devalued by over 25 % to be accepted by businesses. Can Western Union do something about this scheme by Western Union Agents and XXXX Government? Lots of XXXX on social media are fed up with this arrangement by Western Union and other money transfer Agents in XXXX.
Thanks for your prompt response.
Regards, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, MD XXXX
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| 02/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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Web |
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XX/XX/2022 I attempted to send money to my family overseas. After filling the online information section at Western Union website, it stated that I had to provide my id information. I uploaded the image and sent it to the company. Western Union website stated that my transaction was on hold because they needed my id. This time, they said send the id to a specific email address XXXX XXXX. I resent my driver 's license image again with the XXXX number : XXXX. After a couple of hours, I got an email that my transaction got declined. I called Western Union and the associate was not able to tell me why the transaction got declined and stated that I go to a store to do a transfer.
Next day, I went to a local store to do a transfer. The store was not able to do a bank-to-bank transfer and required me to have an agent. I don't know of any agent and preferred a bank-to-bank transfer.
Again, filled an application to send the money o my family. Again, Western union put my transfer on hold because I need to send them my id. XXXX number : XXXX. I have sent them my id 3 times and each time I send it they say, they don't see it.
I wanted to talk to a manager and the lady on the phone was very rude and said the managers will not be able to talk at the time.
I don't understand why Western Union is putting a hold on my transfer. It is my money and I am asking them to make a transfer and Western Union is giving me a hard time like as though, I am a criminal.
Never seen a bank behave this way to its customer.
Very bad customer service very bad service
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| 10/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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Money transfer transaction was made on XX/XX/2020 morning Pacific Time and was supposed to be in the recipient 's bank the on XXXX XXXX per receipt and confirmation of the transaction. The money was not made available up to the filing of this complaint ( today 's date is XXXX XXXX ). I have checked with Western union on the 2nd day and was told that it will be on the recipient 's bank on the following day but to no avail, checked again on the 3rd day and said that it will be in the following day bu again to no avail. Today, I spoke to them again and was told that the money will be available in the recipient 's bank on Monday, XX/XX/XXXX. If that money I sent is for emergency purposes, the recipient could have been dead by now because of the bad processes that WU is having. Promises here and promises there, giving wrong information and misleading the consumer to the real problem of the transaction. It is maddening that this happens because whatever money sent to a loved one outside the US has a very important purpose. Besides, these are hard earned money. WU can not explain to me what was the cause of the delay they made it hard for me as a consumer to get a resolution to the problem by passing me on from one agent to another, from one specialist to another, and in between calls that they put me on hold, they suddenly cut the line which causes me more to be upset and frustrated. I want to claim damages on this particular complaint. They should not cause this kind of problem to their consumers. I want to escalate this to the legal agency.
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| 06/22/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I used the Western Union website on XXXX/XXXX/15 to send {$2900.00} from my bank account to me while I am in XXXX. An email from Western Union on XXXX instructed me to send the money via WUPay, which I did. My bank account was debited on XXXX and my account statement shows the payment to WUPay. Since I had another email from Western Union on XX/XX/XXXX that they had not yet received the money, I called them on XXXX. The agent told me that she had to have someone investigate this and I would get a response by XX/XX/XXXX. Nothing. On XX/XX/XXXX I received an email from Western Union stating that they were cancelling the transfer at my request. I never made this request. As I was travelling when this email came in, I called them on XX/XX/XXXX and spoke to XXXX in Agent Support. Eventually she told me that this needed to be referred to an offline compliance department to investigate and they would get back to me in an hour or XXXX. It has now been almost XXXX hours since we spoke and I have received neither a telephone call ( I gave her my current number in XXXX ) nor an email. I have tried calling again but the lines are going into a hold pattern with no indication of how long my wait might be. I ca n't afford to do this on an international call. It 's now been two weeks since my bank delivered the money to Western Union. Where is it? Why ca n't Western Union confirm they do or do not have it. I need that before having my bank go chasing the funds from their end. I need a response. I should have received my funds at least ten days ago!
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| 08/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
Servicemember |
|
I have sent money to a professional colleague ( a physician in XXXX ) more than 20 times in the past, but suddenly WU is refusing to disburse the money to him. They admit they have received the funds from my bank account and have confirmed via email that the funds are available -- but they refuse to give him the money.
WU sent me the following confirmation : Thank you. The payment for your money transfer has been received and is available for pickup.
[ My recipient -- name redacted here ] will need to bring a government-issued photo ID and the tracking number ( XXXX ) to pick up the XXXX USD you sent. They can pick it up at any agent location in the expected payout location.
If you have any questions, contact us anytime.
Thanks for using Western Union.
XXXX This is your proof of payment for the money transfer below.
_____________________________________________________________________ Your tracking number ( XXXX ) is : XXXX Transaction Date : XX/XX/2018 XXXX ET However, when my recipient attempted to pick up the money, he was told the transaction had been blocked. When I inquired, WU simply stated " We checked and reviewed the tracking number you have provided us, due to various laws and regulations across the countries where we do business, we can not complete this money transfer to this receiver. '' Their so-called " customer care '' representatives tell me that there has been no change in the rules for sending money to XXXX, but they refuse to tell me why they are blocking the funds from being disbursed to this physician.
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| 06/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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on XXXX XXXX , 2017 I initiated a transfer via Western Union fo r {$1600.00} ( mtcn : XXXX ), upon completion of the transaction, the IFSC code was incorrectly shown, therefore contacted the customer service rep and he told me to wait until XXXX as someone will contact me to correct the problem and if I am not satisfied with the wait, he asked me to cancel the transaction and I did cancel the transaction. I initiated another transaction via transfast and they asked me to provide driver license, bank ownership proof, passport copy and the transaction was completed. In the meantime, on XXXX I received the email from Western union that the transfer was complete. I was shocked as I have already cancelled the transaction a nd the IFSC nu mber was wrong and no one verified my identity. Contacted CSR and they told me that money will be returned as they can not see a transaction using my email id and transaction is available on XXXX , therefore they still had 2 days to cancel the transaction before reaching the destination. Case no : XXXX . On XXXX / XXXX / 17 , received mail indicating that the transaction was effected with all the rules and procedures followed. How a leading wire transfer company can send money to other country without any validation? Now I understand, how XXXX is collecting millions of dollars from outside their own country. I was sending this money to a unknown person based on information given to me by my brother-in-law ( as he owed money to hi m ), now he has double the money in his hand.
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| 07/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
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Web |
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I purchased from XXXX money orders for the amount of {$100.00} weekly for 4 months starting in XXXX XXXX through to mid XXXX for rent/savings at the halfway house I was staying in XXXX When I graduated and moved out I had XXXX {$100.00} money orders remaining. On XX/XX/XXXX I went to XXXX to cash them in and was only able to cash XXXX. I was given receipts denying my attemps to cash the XXXX remaining money orders. When I called the # given on the receipt the automated service gave me several reasons why I could not cash them in. First being, Lost or stolen, or counterfeit, or the date money order was purchased and date I tried to cash too long. No where on the money order or receipt states that there is an expiration date for my money order. At most XXXX to 4 months old when i just attempted to cash these in. When I finally spoke to a human I was told I had to request a refund and fill out a refund request form for each money order and would be charged {$15.00} for each refund request totaling {$45.00}. I believe I am being defrauded! I should still be able to cash these money orders. The persons I spoke to and the automated prompt confirmed when i typed in money order # ( when checking the status ) of the money order plainly stated/confirmed to me that the money orders where still valid and uncashed. I should not be swindled out of {$15.00} for each money order that are only a few months old. I should be able to cash in for total value and avoid the insulting fee and fraudulent attempt to take my hard earned money.
|
| 02/20/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
I would like your help to get me a check for approximately {$440.00} from Paymap, Inc that I am entitled to as the result of an agreement with CFPB settlement.
The 'Equity Accelerator Program/Paymap, Inc ' the XXXX uses to service my mortgage payment recently settled a claim with the CFPB, and I was notified that I was to receive a check. The letter I received on XX/XX/XXXX was dated XX/XX/XXXX, and states that the final day to have a check reissued is XX/XX/XXXX. Since I had received no prior correspondence, and not received a check, the XXXX letter was telling me that I was entitled to a check, but that I was too late to request one.
I contacted the HELP phone number on the ( attached ) letter, and was told by operator XXXX that they could not help. I spoke with manager XXXX and was told this would be handled by 'corporate ', and was given a fax number and an address. I faxed and mailed a letter, and have still had not response. ( certified mail receipt and fax confirmation attached ).
I contacted the same HELP number provided on XX/XX/XXXX and operator XXXX told me that my letter had been received according to my account notes, and that 'corporate ' is handling the matter, and that he could not help me or inform me.
I received a reply on XX/XX/XXXX that said the case was closed.
The HELP number is no longer in service.
It seems very unfair to me and inappropriate that I receive a letter long after the closure date telling me of my entitlement, and odd that I had no other check or notification.
Please help.
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| 02/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I was phoned by someone claiming to represent the XXXX XXXX XXXX XXXX of the U.S. Treasury Department concerning transfers I have made through Western Union. What's suspicious is when I sent a message to XXXX officially enquiring as to the person, their phone number, and the case number they referenced, they sent me the following.
" Good day, " XXXX does not send unsolicited requests and does not seek personal or financial information from members of the public. Those who believe that they have been a victim of a financial scam or fraud should report this information to local, state, or federal law enforcement authorities. XXXX is not an agency that can investigate such matters or impose criminal penalties. For additional information, please visit the Consumer Financial Protection Bureau website, which contains resources for detecting, preventing, and reporting fraud and scams. '' Upon calling the person back and asking for his government email, he hastily excused himself saying " Let me call you back. I was just about to call you. '' This person knew my phone number, current addresses, and the name of the transfer recipient through Western Union. Note, the recipient 's full legal name has an extra name he did not mention. He used the name Western Union uses, making me think he illegally obtained data from Western Union.
He specifically cautioned me against people calling from Western Union as there was a lot of such fraud. If he himself was a fraud, it could be to thwart investigation into his illegal scam.
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| 07/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
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On XX/XX/22 we purchased XXXX Western Union money orders from XXXX in XXXX, OH. Then deposited them into our bank account. On XX/XX/22, XXXX of the money orders in the amount of {$1000.00} was returned by our bank. We redeposited the money order, for it to be returned again on XX/XX/22 with the return reason " refer to maker ''. We are unable to redeposit it again.
We went to XXXX where the money order was purchased and was told we would need to contact Western Union directly. We attempted calling Western Union without success of reaching a person. On XX/XX/22, we submitted an on-line request to refund the money order, which could take up to 30 days. On XX/XX/22 we called Western Union and were finally able to reach a person. We asked about the status of the refund to be told that the money order had been cashed. We explained that we tried depositing it and it was returned to us by the bank. We were told a refund check would be sent to us by XX/XX/22.
On XX/XX/22, we followed up to confirm a check was sent. We were told the same thing, that it was already cashed. We were spoke to a supervisor who asked for the bank letter that had previously been submitted to Western Union on-line, to be emailed to them for escalation.
We were told it could take several business days before we will receive a response. Western Union has had the {$1000.00} for the past two months. We still do not have the {$1000.00} that my son needs for his college tuition. We need help resolving this issue and need that money immediately.
|
| 08/14/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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I reported an error committed to my account by western union on XXXX XXXX, 2017. I have reported this to Georgia Department of Bank and Finance as well as the Federal Protection Department. They suggested I report to your department as well. It has been 8 days with no response from your company except for refunding my account XXXX. I have called and I have emailed with no response from your company I need help, I started a money transfer with western union. How ever I received an error message. That said it was not completed and to try again later. So I did try again later and it went thru. Western union how ever sent the money out of my account 2 times causing my account to go negative. I have been told by 8 different people that I am not going to get my money back because the bill payer is not releasing the funds. However Western union is responsible for their system sending it in the first place. Case number XXXX in the amount of {$200.00} please read the email below. I am getting the run around and I do n't have funds to cover all the cost. One supervisor told me that yes it was an error of western union and regardless of bill payer not releasing the funds that I would get my money back in my account before XXXX XXXX, 2017. They are giving me a run around that I am responsible for the transaction that their system gave error message. I have contacted western union 11 times and no one has told me a thing. XXXX XXXX, 2017 the money is not at XXXX XXXX either. XXXX has not received the money and neither have I
|
| 06/21/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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On XX/XX/XXXX at XXXX XXXX ET, I entered a money transfer transaction from the US to XXXX : Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Total Billed Amount : XXXX USD Exchange Rate : XXXX USD = XXXX CUC Transfer Amount : XXXX CUC Total to Receiver : XXXX CUC Transaction Number : XXXX XXXX XXXX In XXXX, the funds were unable to be retrieved because, unknowingly , Western Union does not allow US Citizens to be defined as the recipient of funds in XXXX. On XX/XX/XXXX at XXXX XXXX ET, I spoke with Western Union Customer Service for 15 minutes and 37 seconds to request that the Transaction be cancelled so that I could be refunded. I was told the transaction was being cancelled. On XX/XX/XXXX at XXXX XXXX ET, since the transaction was NOT cancelled, I submitted an online Refund and Cancellation request with Western Union ; Case Number XXXX On XX/XX/XXXX at XXXX XXXX ET, I called Customer Support again. I was on the phone with them for 42 minutes and 13 seconds, and was told that the system has an error, and that is why they are not able to process the cancellation of the transaction. On XX/XX/XXXX, I used the Customer Support Chat feature to contact Western Union around XXXX XXXX ET, and was told there have been no changes, and that they are still unable to cancel the transaction. To summarize, Western Union has held {$540.00} from my account since XX/XX/XXXX, and has not given me any updates or time frame as to when the system error can be resolved in order to cancel the transaction and grant a refund.
|
| 11/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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I transferred {$500.00} to XXXX via Western Union, for a death in my family on XX/XX/XXXX. The receivers bank in XXXX declined the transfer and told the receiver they only accept XXXX. I contacted Western Union multiple times asking for help and I was given different responses. One person told me via chat on Western Unions app- they were investigating the transfer and were in contact with the receivers bank. They were trying to trace the funds and the bank did not accept the money. Once the investigation was completed they would refund the money back to me. However, that never happened and every time I contacted another department I was told the investigation was still going on and there was no timeframe of when to expect my money. I confirmed with my family and they never got the money, and their bank never received it. Finally western Union told me that the investigation was over but they could not speak to anyone from the bank. So from their end they did send the money and their work was complete regardless if no one received the money. No one has explained to me where the money is and furthermore- one of western unions associates had already confirmed the bank was in contact with western Union and that I was getting a refund. So Im really confused as to where my money is. Im very frustrated that no one will assist me further the receiver doesnt have the {$500.00}, I never got it back - so the only place this money could be is with Western Union XXXX This entire process seems like a scam and fraud.
|
| 09/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
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On XXXX XXXX, 2016 I went to the Western Union @ XXXX XXXX XXXX XXXX, XXXX, GA XXXX ph # XXXX @ XXXX. The agents name was XXXX XXXX who transferred money he had not reviewed the tape yet, therefore, I called Western Union customer service at XXXX from transaction # XXXX for {$800.00} from XXXX XXXX XXXX in NJ. While I was there a female customer was too close for comfort ; so. I turned around to see what she was doing. XXXX XXXX was counting the money so when I turned back around he gave me the money without doing a recount for its trustworthiness. I left the store and went to XXXX XXXX a few blocks away and came home without buying anything. I counted the money the XXXX XXXX had given me which was {$700.00} short by {$100.00}. I called the store back and made an appointment to review the store 's security tape @ XXXX, but due to a transportation problem I need to go earlier around XXXX. XXXX XXXX said no, but he would call me back at $ XXXX. He called me and said he did not review the tape but, would call me the next. This happened again, but he would never review the tape to clear up the error. After least XXXX calls I ask for his manager 's name which was XXXX @ XXXX. He too has given has put- off since XXXX/XXXX/2016. I called today on XXXX and XXXX and XXXX the agent referred me to their website @ https : //www.westernunion.com/us/en/file-complaint.html # GEORGIA to file a complaint by state. This directed me to the Georgia Dept of Banking and Finance more, which redirected me to CPFB.
|
| 04/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
On XX/XX/2021, I contracted with Western Union Financial Service to send money to my sister-in-law in XXXX. In our contract, it was agreed that I would pay {$4900.00}, plus a {$2.00} fee, to have XXXX XXXX reals deposited into my sister-in-law 's bank account. I paid the money. My Tracking # ( MTCN ) was XXXX XXXX XXXX.
But Western Union only deposited XXXX XXXX reals into my recipient 's account. The transaction was deficient XXXX Brazilian reals. I contacted Western Union 's customer service to have this rectified, but was only told 1 ) transfer rates are subject to fluctuation and/or 2 ) it must have been taxes taken out by the recipient bank. I feel as though Western Union refuses to actually LOOK into the transaction and actually SEE what was indeed deposited.
The deficient amount was XXXX XXXX reals, which is approximately over 6 % of the total transaction. This is WAY too much to be explained away by simple market rate fluctuation. As well, the recipient bank says nothing was deducted for taxes at the time of deposit, that is not how taxes are paid in XXXX ( they are paid later at the end of the year in a tax return. ) The bank says they deposit exactly the amount that Western Union sent.
My spouse had the EXACT same issue on the EXACT same day. Western Union was able to look into her problem and determine that an error had occurred on their end and issued a partial refund for the deficient amount that was not sent by Western Union. This was Western Union incident number XXXX.
|
| 05/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
Older American, Servicemember |
|
I purchased a Western Union money order on XX/XX/2020 at our local grocery store for the amount of {$310.00}. I was using this money to pay my taxes. The next day as I was filling out the money order I made a mistake in the pay to order line and scratched thru it. I read online that the money order is no longer acceptable for payment since I have made an alteration or mistake on the money order. I looked up Western Union on the internet and tried to contact customer service. All I received was a recorded message with instructions I could barely understand since I am XXXX XXXX. There is no one to talk to at this number. Again after doing some research I found an email address to their customer service department explaining my situation. I have sent several emails requesting information on what to do and any forms that I need to fill out in order to get a refund or replacement money order. This has been going on for several weeks now and was even notified that a letter had been mailed out on XX/XX/2020. I have not received the letter or any other correspondence from them. I sent them an email today that I was going to seek other assistance with this issue. I have all my email correspondence in my gmail account. If you would like to see these emails then please send me your email address and I will send them to you. I can't understand why a company of this magnitude has such a customer service department that is so unresponsive. I appreciate all of your assistance in this issue.
Thank You
|
| 02/24/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
In late XX/XX/2016 I received a phone call from an individual claiming to work for a computer repair company. I was told that my computer had a virus that needed to be removed. he told me that he needed to gain access to my computer to install an anti virus program. After watching him do things to my computer for about 20 minutes he told me it was fixed. He then told me the cost was {$190.00} for the program. I put the charges on my credit card. about 5minutes later he told me there was a mistake on there end and they would reverse the funds. he put a form on the screen tor me to fill out, when I placed the amount on the specific line the man on the other end went into instant panic and said " 0h my XXXX sir what have you done? '' I asked what the problem was, he said " I 'm going to lose my job over this one ''. I again asked what did I do. He said that I entered the amount of {$1100.00}. At this point I 'm in panic mode as well and just being woken up early in the morning I was thinking about any thing but resolving the problem. I was on my cell phone as I drove to western union in our local XXXX where I transferred {$550.00} to XXXX separate accounts in XXXX. After the transfers were complete as I was driving home my cell phone died so I tried to call this man back on my land line, when I called the number was no longer in service. At that point I realized that something was not right. I looked at the area code from the caller came from Washington State and I knew my money was gone.
|
| 11/21/2016 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
First off, the money is not lost or stolen. It was damaged and I possess what is left - about 75 % - enough to read the amount, who it should have been paid to, my address, most of my signature, the routing and numbers on the bottom, and where I purchased it from.
The money order I purchased to pay my rent was returned to me by the US Postal Service with an apology for damaging my mail. I took my purchase receipt, the money order receipt ( bottom portion ) plus what was left of the money order and the USPS enveloped back to the place where I purchased it but they were unable to replace it. I called the Western Union customer service number and spoke to XXXX who proceeded to inform me that I needed to fill out the back of the money order receipt, include {$15.00} payable to them in a personal check and then wait 60 days. Why? I do n't want a refund. I want them to take the damaged money order I paid cash for and replace it. I do n't want a stop payment. I do n't have 60 days to wait and my landlord wo n't wait. Today, I have accrued {$80.00} in late fees. To say I 'm on a budget would be an understatement on a grand scale.
XXXX put me on hold while he went and found his supervisor. Then when he 'found ' his supervisor and transferred the call, well I waited on hold for 30 minutes before hanging up.
Bottom line here, Western Union was paid for a service with cash. They are now collecting interest by withholding my funds and want another {$15.00}. Not acceptable by any means.
|
| 09/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On several occasions, in XXXX I used Western Union to send money to a friend in the XXXX. In XXXX my friend became ill with XXXX and was XXXX. Over several months I sent money to her and her family using Western Union. In XXXX, Western Union stopped allowing me to send money to the friend who became my fianc and her family. I called the Western Union office and asked why my money transfer request had been canceled and was told that they could not tell me why. My Fianc 's daughter in the XXXX asked the people where she was to pick up the money, why, and they told her it was the office thought there was money laundering. I sent money in amounts of {$100.00}, sometimes {$200.00} in a month. Money to pay for hospital bills and prescription medications and sometimes other family bills. This all started when I began using Western Union online. Once, while shopping at XXXX I saw Western Union service offered. I tried to send money to my fianc in the XXXX. After completing the paperwork I was told my request had been canceled. The XXXX XXXX wrote down the website where I could apply to Western Union to be reinstated for service. I completed the application and on XX/XX/XXXX, was told they would not allow me to use the service. They said it was against the company policy to tell me why they denied the service. I am a totally law-abiding citizen, in completing the application for reinstatement I sent a copy of my XXXX Tax Return along with other requested information and government ID.
|
| 05/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I was sent funds from a family member and there was an error code XXXX claiming there was some error with the receivers information. I called into customer service after I verified with the sender the info was correct. After still having issues I called back into customer service after I was told to call back with the sender with me on the line. I was on the phone for almost twenty minutes when the rep told me something that made no sense which was that my mother had sent too much money or that I had received too much money and thats why the transaction wasnt going through after knowing that was not a factor since I had not received funds in months I asked to speak to a supervisor. The supervisor got on the phone very nasty, unprofessional and rude and wanted to demonstrate his incompetence by immediately saying he would not speak on a conference call. When I informed him we were already on a conference call with the previous agent for over 15 minutes he began to raise his voice to over talk me and say " you have 5 seconds to hang up the call or I will. '' Then the half bad english speaking " supervisor '' hung up on me and my mother. When calling back to customer service I was placed on endless holds and refused to be transferred to a supervisor. After the third attempt I finally got a supervisor who alleged he had no way of finding the name of the supervisor and that they would review the call history. I spent over an hour going back and for and on hold with western union.
|
| 03/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
WESTERN UNION REFUNDED MY MONEY TO A STRANGERS ACCOUNT I have been trying to resolve this problem for years. I used Western Union in XX/XX/2014 to send {$2900.00} plus a {$25.00} fee from my checking account on their website. There were issues picking up the transfer and after months of back and forth I was told the money had been refunded. I then spent a year trying to find out who it was refunded to because I never received it. After a year I told it was deposited to a checking account I had never heard of, completely different from where they received the wire transfer from. checking account at a different bank with a different account number and of some unknown person. WU then claimed they considered the issue resolved because it was refunded. That it was not refunded to the original sender was not their concern. I was told to work it out with the bank but understandably they were less than helpful since I DO NOT BANK WITH THEM AND THE ACCOUNT THE MONEY WAS SENT TO IS NOT MINE. I have gone back and forth for years on this issue with ZERO results. I keep expecting the someone will catch the error and correct it and send me a check or to find it on the unclaimed assets website of my state but nothing. This is a lot of money to me. Although I lose faith and drop it for a while I just can't believe that an institution like this can be so reckless and negligent that they don't have safeguards in place to keep something as simple as refunding the correct accounts in place.
|
| 09/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I initiated a money transfer of XXXX on XX/XX/2020 using Western Union. The tracking number of the transaction is XXXX.
When the funds did not reach the receivers bank account even after three weeks I was given a reference number XXXX for my complaint.
I was told that the receivers bank account rejected the transaction, which was absolutely incorrect as funds sent by other Money transfer app was credited to the same receivers account.
I called customer care every day inquiring about the transaction but was kept on long wait time and never got the accurate facts about the money transfer.
After raising a complaint with CFPB, western union agreed to refund the entire amount on XX/XX/2020. Already one month had passed by then from the day when money transfer was initiated.
The mail is attached and Western union replied with reference number # XXXX.
Even after so much, THE MONEY HAVE STILL NOT BEEN REFUNDED to my account.
I am being harassed by western union customer care every day when I try to reach them inquiring about the money.
I am losing my sleep over this and have to take pills. The whole situation is affecting my health and career as I am not able to concentrate on my work.
Looks liken western union is illegally not releasing my money and indulging in profiteering.
I request the CFPB to kindly look into the matter and help me in getting back my money from western union. I request to provide me legal aid if deemed necessary to recover my money.
|
| 04/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
I'm an XXXX. I use the Western Union website to transfer money to a friend in XXXX who has very little income. I have done this for a couple of years, usually XXXX or XXXX transfers/month.
Until XXXX of this year, the money was available for pickup the same day I made the transaction. Western Union has NEVER had a problem making a withdrawal from my checking account.
In XXXX I was surprised the money was taken from my checking account by Western Union, but there would still be a XXXX day delay until it was available for pickup. I made a complaint to Western Union via their website on XX/XX/XXXX, got an email acknowledgement ( We have captured your inquiry under case number XXXX ).
I emailed them again on XX/XX/XXXX asking for a response. Nothing.
I believe it is very unfair for them to take the money, use it, and delay the pickup.
-- -- Recent transactions, XXXX delay pickup delay, money taken next day.
Initiated transfer : XX/XX/XXXX, XXXX XXXX Money taken from checking : XX/XX/XXXX Money available for pickup : XX/XX/XXXX Initiated transfer : XX/XX/XXXX, XXXX XXXX Money taken from checking : XX/XX/XXXX Money available for pickup : XX/XX/XXXX -- -- Earlier transfers, money available same day for pickup Initiated transfer : XX/XX/XXXX, XXXX XXXX Money taken from checking : XX/XX/XXXX Money available for pickup : XX/XX/XXXX Initiated transfer : XX/XX/XXXX, XXXX XXXX Money taken from checking : XX/XX/XXXX Money available for pickup : XX/XX/XXXX 10
|
| 04/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
My wife lives in XXXX. From time to time we send each other money. We have been married for 18 years. She has been to the United States 9 times and I have been to XXXX 10 times. Yesterday XX/XX/2019 my wife sent me {$500.00} through Western Union. I have never had any problems before even when the amount was over {$3000.00}. Now Western Union is demanding that you give them your Social Security for anything over {$500.00}. They say they want two forms of Identification. Yet, they will not accept anything other than a driver 's license/State ID and a Social Security Card. I had my Driver 's License and my United States Passport, BUT! my passport was not good enough. Passport and Driver 's License both have my picture on them, Social Security Card does not. Forcing someone to use their Social Security Number only opens up the person to Identity Theft. A person I work with have been getting calls from someone saying they are with the CIA. this person have information about a person he was sending money to and all of his personal information that he could have only gotten from Western Union or XXXX XXXX. This CIA person is demanding {$450.00} to clear his name. Seniors and disabled people are being victimized by Western Union and XXXX XXXX by using their Social Security number to do business. As for the CIA and all government agencies, none of them ever call demanding payment. This is a problem the need action to stop crimes against the elderly and the disabled.
|
| 02/17/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
To Whom It May Concern : On XXXX XXXX 2015, I sent {$200.00} to relatives in XXXX. I mistakenly wrote the receiver name as XXXX XXXX instead of XXXX XXXX. According to Western Union, the name that I had used is the name of an individual that is in a Global Sanction List and that XXXX needed to go back to the Western Union Office and bring a copy of his ID so that they can fax it to XXXX. I explained to them that XXXX XXXX had brought his ID when he went to pick the money and he was simply told that the money was not available for which they had no answer. XXXX went back following the instructions that Western Union had provided me but he was told that there is nothing they could do because they had no fax machine. I then requested that the money be refunded to me, which Western Union agree to first and then they decided not to without any explanation. From XXXX XXXX to around XXXX XXXX, Western Union went back and forth about what they could and could not do to help solve this matter. When I realized that they simply were wasting my time and nothing was getting done, I requested that all communication was done via email. On XXXX XXXX of this year, XXXX found someone in town that has a scanner that scans better quality images and as soon as I received those images I sent them again to Western Union twice but I have received no answer.
I will take this case public but have been advised to first file a formal complaint.
Respectfully, XXXX XXXX ( XXXX ) XXXX
|
| 06/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
This is about an unauthorized money transfer to an account in XXXX that occurred through Western Union.
XXXX # - XXXX Date and time : XX/XX/2022 XXXX ET Amount : {$980.00} Summary : Western Union sent money to an account in XXXX without my authorization and are not forthcoming with any information about the transfer.
I have a user account with Western Union and have used their services to transfer money to my account or my father 's account in XXXX in the past. I have used my XXXX account in the past to send money through WU.
On XX/XX/XXXX, WU did a transfer of {$980.00} to an account in XXXX I do not recognize and I had not authorized or initiated this transfer. It's definitely fraudulent and I need my money back.
When I asked XXXX to give me information about this transfer and who initiated it they told me they would not tell me anything and would have to talk to the law enforcement about it. They would only respond to the police and not me. I spoke to police who said, WU should give me this information on request but they continue to decline.
Western Union does not have correct security practices to avoid such an unauthorized transfer and they did not even send me a notification via email when someone ( fraudulent ) did initiate this transfer. They are not acting in my best interest and appear to be fraudulent themselves.
I currently have a transaction dispute launched with my Bank XXXX which should take another 15 business days to resolve.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
IN 2018 WESTERN UNION ( VIA THEIR AGENTS IN OUR NEIGHBORHOOD XXXX, XXXX, ETC ) HAS BEEN COLLECTING INFORMATION AND GETTING COMPLETE FILES ON ME AND MY PARENTS AND DEMANDED MY SOCIAL SECURITY NUMBER TO RELEASE THE MONETARY GIFT MY PARENTS HAD CONTRACTE THEM TO DELIVER TO ME FOR OUR BIRTHDAYS AND XXXX.
WHEN I DENIED TO RELEASE MY SSN AND INSTEAD I PRESENTED THEM WITH NOT ONE, BUT TWO VALID GOVERNMENT ISSUED PROOFS OF ID ( MY REAL ID DRIVERS LICENSE AND EVEN MY CHIP TECHNOLOGY US PASSPORT, BOTH VALID ) AFTER ENTERING ALL MY INFORMATION INTO THEIR SYSTEM, THEY STILL DENIED ME THE MONEY MY PARENTS HAD SENT US, AND THEIR AGENTS STILL INSISTED THAT ONLY BY GIVING THEM MY SSN THEY MIGHT BE ALLOWED BY THE WU SYSTEM TO RELEASE MY MONEY I AM CONVINCED THAT WESTERN UNION - A BANK WHICH I DID NOT CHOOSE TO OPEN AN ACCOUNT WITH -HAS USED THE FACT THAT MY PARENTS HAVE CONTRACTED THE MONEY TRANSFER SERVICE WITH THEM -TO FORCE ME TO GIVE THEM MY SOCIAL SECURITY NUMBER AND GATHER -UNDER FALSE PRETENSES- ALL THE OTHER PRIVATE INFORMATION ABOUT ME AND MY PARENTS.
IN EFFECT, WU, VIA THEIR AGENTS COLLECTED ALL MY INFORMATION AND MY PARENTS INFORMATION TO KEEP US AND IT HOSTAGE IN A HORRIBLE BAIT-AND SWITCH TACTIC WHICH - TO THIS DAY- HAS NOT BEEN RESOLVED. I BELIEVE THERE ARE MILLIONS OF PEOPLE WHO HAVE SUFFERED THE SAME FATE WHEN THEY ENTRUSTED WESTERN UNION WITH THEIR MONEY TRANSFERS AND WHO KNOWS WHO HAS BEEN MAKING A KILLING ON THE SOCIAL SECURITY NUMBERS THEY STOLE?
|
| 07/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This complaint is against XXXX XXXX.
On XX/XX/2020 I attempted to send XXXX {$300.00} to my brother in XXXX via XXXX XXXX XXXX XXXX XXXX. My XXXX account was restricted due to a transfer I made in XXXX, and which my bank had rejected, on account of a change in my mailing address. Not being able to utilize XXXX XXXX, I opened an account with XXXX and made the transfer. In the process, I noted that XXXX XXXX rate applied by XXXX for the {$300.00} transaction was significantly lower than the rate applied by XXXX. XXXX would have delivered J {$37000.00} which is equivalent to an exchange rate of {$120.00} Jamaican dollars to {$1.00} XXXX dollar ; at the same time, XXXX delivered J {$41000.00} which is equivalent to an exchange rate of J {$130.00} Jamaican dollars to {$1.00} XXXX dollar. That's a difference of J {$4100.00}. I have used XXXX for many years to send funds to XXXX each month. On average, I send at least {$300.00} per month. Based on the difference in rates, and an average of {$300.00} sent monthly, this could easily translate into J {$49000.00} per year or J {$140000.00} over XXXX years ; J {$490000.00} over 10 years!
Today, XX/XX/2020, I sent XXXX {$300.00} via XXXX. XXXX delivered XXXX ; XXXX would have delivered J {$37000.00}, a difference of J {$3800.00}. It seems to me that XXXX is not giving consumers a reasonable exchange rate ; the rate I was given in these XXXX instances does not appear reasonable to me, given the XXXX comparison.
|
| 06/15/2018 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I did a wire transfer to my brother for {$25.00}. Within 30 minutes I had to cancel the transaction. I attempted to get a refund and the employee at the XXXX XXXX XXXX # XXXX in XXXX, WV didn't know how to do the refund and kept getting an error. I got frustrated and left and went back 3 other times attempting to get the refund from Western Union. I made many phone calls and was still unable to resolve the issue and get the refund. I then requested a refund by check on XX/XX/XXXX. On XX/XX/XXXX I was issued a letter from Western Union because the address I gave was not the same as I gave on the original transaction because my address changed. I called on XX/XX/XXXX and spoke with XXXX and was told I had to send a notarized letter indicating my address had changed and had to include a photo ID and a check would be issued and I should receive it in another two weeks. The case number I was given was XXXX. I sent the information back to Western Union on XX/XX/XXXX. I called again todayXX/XX/XXXX and demanded to know when my refund would be issued. I spoke with XXXX who gave me a run around. I asked for a supervisor and was transferred to XXXX who also gave me a runaround so I told her to transfer me to her supervisor and after being left on hold for 45 minutes I hung up. I think it's ridiculous that they quickly take your money but you spend nearly a year trying to get your money back and still have not been able to get your money back.
|
| 07/23/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I used western union to transfer XXXX $ from my bank account in United States to bank account in XXXX on XXXX XXXX, 2016. I received email stating my bank has received the amount on XXXX XXXX, 2016. When i contacted my bank in XXXX they informed me that they have not received any amount. Upon calling western union on XXXX XXXX, 2016 they told me to wait for 3-5 business days for the amount to reflect on my XXXX bank account. After 3-5 days ( XXXX XXXX, 2016 ) when western union was contacted by me to know the status they informed that my bank in XXXX has rejected the transaction and therefore, a refund is being processed for that amount which should reflect in my United states bank account within 3-5 business days. I called western union again today ( XXXX XXXX, 2016 ), I was informed that my transaction was completed and the amount was infact deposited in a bank account in XXXX which did not belong to me. I confirmed the bank account number and IFSC number with western union which was infact correct. I do not know where my money is right now. According to western union supervisor a case has been filed for the refund on XXXX XXXX, 2016, when I requested for a case ID number or any proof, he informed me that we can not provide you with that information. He told me it takes 20 business days for the complained to be processed and another 20 days for the refund to reflect in my account. Right now, I do not know where my XXXX $ are at. Please help me.
|
| 08/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
ON XX/XX/2016 AT AROUND XXXX, I CREATED A TRANSACTION TO SEND MONEY TO SOMEONE USING MY CREDIT/DEBIT CARD. AFTER I CONTACTED WESTERN UNION AROUND XXXX TO FIND OUT THE STATUS, I WAS TOLD THAT THE FUNDS WAS PUT ON HOLD BECAUSE THERE WAS A PERSON WITH A SIMILIAR NAME THAT WAS ON SOME SORT OF SANCTION LIST. THEREFORE THEY REQUESTED THAT I FORWARD A COPY OF MY PHOTO IDENTIFICATION TO WHICH I EMAILED IMMEDIATELY. HOWEVER, MY PHOTO ID EXPIRED AND I HAVE NOT YET RECEIVED MY NEW UPDATED ID FROM THE NY DMV. I EXPLAINED THIS TO WESTERN UNION AND AFTER NUMEROUS CONVERSATIONS WITH MULTIPLE REPRESENTATIVES, I JUST ELECTED TO CANCEL THE TRANSACTION IN ITS ENTIRETY. HOWEVER, I AM NOW TOLD THAT I HAVE TO SUBMIT A VALID PHOTO ID TO RECEIVE MY MONEY BACK. HOWEVER, WESTERN UNION WITHDREW MY FUNDS FROM MY ACCOUNT WIHTOUT A VALID PHOTO ID THEREFORE THEY SHOULD RETURN MY FUNDS WITHOUT IT. FURTHERMORE, ALL OF THE REPRESENTATIVES AND SUPERVISORS THAT I SPOKE TO WERE EXTREMELY RUDE AND COMMUNICATED INFORMATION WITH ME THAT WAS INCORRECT AND MISLEADING. PARTICULARY I SPOKE WITH A SUPERVISOR ( XXXX ) AT ( XXXX ) XXXX ID # XXXX WHO TOLD ME THAT WESTERN UNION DID NOT NEED AN UPDATED PHOTO ID TO REFUND ME MY MONEY AND THAT HE WOULD PUT IN THE REQUEST AT A HIGHER LEVEL AND GET BACK TO ME ( TO WHICH HE HAS NOT ). THEN I CALLED THEIR OFFICE BACK AROUND XXXX TO FIND OUT THE STATUS AND EACH RESPRESENTATIVE AND SUPERVISOR TOLD ME THAT I NEED TO SUBMIT A VALID PHOTO ID.
|
| 10/09/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2015 Recieved a call @ XXXX XXXX from ( whom I thought was ) XXXX XXXX ( XXXX ) He briefly stated he was in jail in XXXX XXXX, NV and needed bail. He stated he was in an accident and was hit by a XXXX woman but failed a XXXX test. He stated I would recieve a call from his attorney XXXX XXXX ( XXXX ) from XXXX XXXX in a few minutes. I told him no problem and waited for the call. XXXX XXXX XXXX called me @ XXXX XXXX and explained the jail circumstances and I agreed to post bail for my friend. Bail was sent to XXXX XXXX in XXXX. He explained this was a normal procedure to send funds XXXX and the he needed only the tracking number which I provided after the transaction was complete. One hour later, XXXX XXXX calls and asked for an additional amount to cover an out of court settlement that he negociated with the woman. The woman was planning on suing XXXX XXXX. XXXX XXXX said she would sign a statement to not file suit if a settlement sould be made. I agreed to pay only if the woman signed a statement to agree not to file suit. XXXX XXXX agreed but no statemnt was sent to me. The last I heard of XXXX XXXX. I have since tried to call XXXX XXXX several times but I believe my phone numbers have been blocked. I contacted My friend XXXX XXXX this am only to XXXX it was not him involved in any of this. Hence, the filing of this complaint. Please call or email me to advise. XXXX XXXX XXXX XXXXXXXXXXXX. Thank you
|
| 10/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
This involves Western Union, two problems. Problem number 1 : Points not credited to my Western Union Rewards account. Agent transactions are now not using the WU Rewards number but the customer 's phone number. They told me my reward points would be posted to my account when the money was picked up by the receiver. The money was picked up, but my rewards points were never credited to my account. See attached receipts dated XX/XX/XXXX and XX/XX/XXXX. Problem number two : Sometime between XX/XX/XXXX and XX/XX/XXXX, the points on my rewards account disappeared. I had made a internet transactions on XX/XX/XXXX and XX/XX/XXXX and rewards points were correctly posted. Upon checking my account on XX/XX/XXXX my entire account points were gone. After trying to get through to many agents to report fraud or theft to my account, on XX/XX/XXXX, a representative said my points had expired. I asked why, and he said they recently expired as I had not used them in a year. I asked him when was this changed and why wasn't I notified. He said I was notified. I asked when and to what email address or home address, and he could not answer. I have been a customer since XXXX and have never had points taken away from my account besides redemptions. My last point redemption was on XX/XX/XXXX. See attached last two transactions and current statement from my account showing XXXX points. Western Union has done nothing to restore my points.
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| 03/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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|
Web |
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This email was sent XX/XX/XXXX..
Good Day, I am EXTREMELY upset with the way my issue is being handled, as a customer it makes NO SENSE to be violated by a thief as well as Western Union.!!!
I purchased XXXX money orders totalling {$600.00} that were stolen. I immediately called to have them flagged or canceled.
I was told I have to pay a NON REFUNDABLE fee of {$60.00} to have a trace put on them which may take up to 120 days.
I am in NO WAY fortunate enough to be able to afford this amount let alone WAIT 120 days for a resolution, this was part of my rent money.
It seems as though your policy benefits the crooks and not your customers. It provides the crooks with enough time to cash & spend MY HARD EARN MONEY..!!! It should not cost me MORE money that I dont have to track down these money orders or who spent them and where.!!!
I am looking forward to speaking with someone in your Corporate Office in search of a better solution to avoid involving attorney 's & reaching out to the XXXX as well as the media. THIS IS EXTREMELY UNFAIR Money Order Info : XXXX XXXX On XX/XX/XXXX I submitted the the Money Order Research Request form. On XX/XX/XXXX the stolen money orders were cashed. On XX/XX/XXXX I recieved in the mail a photo copy of a cashed money order for {$100.00}, however I paid to have the {$500.00} money order traced ... Customer Service is outsourced to the XXXX and even they are very rude & unhelpful
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| 04/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
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On XX/XX/2018, I made an online wire transfer of {$10000.00} from a XXXX bank account I have to XXXX XXXX XXXX, an online foreign exchange trading company officially named XXXX XXXX, XXXX. My intention is to make a transfer of US Dollars to an account in Euros I have in XXXX. The USD wire tansfer was made to XXXX XXXX via an account they have with XXXX XXXX XXXX in XXXX. They supplied me with this account router and account number and bank address by email. After my XXXX account was debited the same day, I tried to contact XXXX Transfer for help with exchanging my {$10000.00} into Euros and having them sent to my account in XXXX. Nobody knew what I was talking about and they bounced me back and forth from an agent to another for hours. They were not aknowledging the receipt of the funds for a couple of days and finally my page with their website showed that I have {$10000.00} available for transfer. However, nowhere on the platform can I use these funds for transfer. The only options they have is to pay with a new wire transfer or a new ETF out of an external account. I am now back with them to get help with my transfer or get a refund. The back and forth went on for another week with no result. Now two weeks later, I am still trying. My XXXX bank rep is telling me there is nothing they can do since I initiated the wire myself online. I threatened to get in touch with the FBI. I really don't know what to do.
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| 06/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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|
|
Web |
Servicemember |
|
XX/XX/XXXX I was contacted by XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX ) XXXX stating I was approved for a loan of {$3000.00} which I was looking at for medical. We went over the information and then it got hinky. They requested ( 5 ) reversals on my bank acct totalling {$640.00}. He said not to worry about those, they weren't important. Said they had to connect their bank to my bank to transfer the loan. Kept saying the money would be there shortly - never arrived. Then said he had been to the doctor and was going home, we would finish tomorrow. DID MORE RESEARCH!
XX/XX/XXXX He contacted me this morning and wanted me to transfer {$630.00} via XXXX then Western Union. I asked why and he stated that this was how the {$640.00} would be recovered to my account. He walked me thru the process and had me wire the {$630.00} to XXXX / XXXX XXXX. When I ask why XXXX he replied it was to avoid a {$150.00} charge from the US. Informed me the {$3000.00} would hit my account in @ 30 min - never deposited. I contacted the local XXXX XXXX when it opened and they found no loan application with my name on it - non existant in their records.
Now I sit here in a very panicked state, surviving as a XXXX Veteran on not enough XXXX to survive on and owing {$630.00} to my bank.
I have completely closed the account- too little too late. I also have emails w/documents WU tracking XXXX XXXX Loan ID # XXXX XXXX XXXX
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| 04/16/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
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On XXXX/XXXX/16, I ( XXXX ) used western union to transfer money to XXXX, I paid XXXX dollars in total, they gave me an MTCN/tracking number XXXX. My brother never received the money which was supposed to be delivered right away. Called Western union the evening of the same day and they told me to wait the transaction was pending. The following day the money was still not available. I borrowed money from a friend out of state since my nephew was sick & needed the money for medication right away. I called western union on XXXX/XXXX/16 and asked them to refund the money, they told me i will get it in 24-48 hrs. Called again XXXX/XXXX/16 and was told i will only get the the principle amount which is XXXX dollars and loose the XXXX dollars since i was asking for a refund. I told them it was n't my fault but they refused to acknowledge their mistake. I finally asked them to give me the money XXXX dollars since i had borrowed the money from a friend in XXXX to take care of my sick nephew. Western union told me i will get the money in 5-7 days. Today is the XXXX/XXXX/16 it is more than a week and have not received the money yet, it was supposed to be deposited to my account. Please help me, otherwise i will not get my money back, i have already lost XXXX dollars which they refused to refund when it was their mistake not to deliver the money to my family in need.
Thanks for attending to this matter.
XXXX XXXX
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| 03/17/2016 |
Yes |
- Money transfers
- International money transfer
|
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|
Web |
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Western Union Money Transfer on XXXX XXXX, 2016 : Western Union provides 3 opitions on line for money transfer. One is a credit card option, however when you choose it, Western Union gives you the illusion of proceeding with the transaction, asks for personal information, like driver licence etc. After you provide all info and submit your credit card information, the web site gives a message " your transaction could n't be completed '' and forces you to chose WU option for payment. When I called Western Union, after being conected with someone in XXXX, I was told that my credit card company denied the transaction. I called my credit card ( XXXX XXXX XXXX ) and was told by them that nothing was denied by the credit card company, moreover, that no transaction was ever received. When I called WU again ( conected to a foreign country again ), the only information I was receiving was to take cash and go to a local Western Union agent ( highly inconvenient and burdensome ), or to choose the WU option on line. My complaints about the previous wrong info as well as questions about when the credit card option on WU web site would work, were completely ignored.
Western Union deceives people on their website to obtain personal, sensitive and financial information from their customers, therefore it is kindly requested that the US Government investigate those practices and take further legal action if necessary.
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| 10/18/2019 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Someone was able to gain access to my Western Union online account and they tried to send money to an individual by the name of XXXX XXXX XXXX XXXX XXXX XXXX. I received an email notifying me of the transactions being made and went ahead and cancelled the transactions and notified my Bank of the fraudulent activity and removed my payment information from my Western Union account. I tried changing the password and was unsuccessful, so I contacted Western Union via a chat session. While, I was online resetting my password the Hacker was able to regain access to my account and add additional debit cards that were not mine and tried to send more money via my account. I was not able to cancel one of the transactions so I informed the chat agent of the situation and he was able to suspend the transaction, since I reported it as fraud. I was then advised to contact Western Unions fraud department and they were able to further assist me with canceling the transaction and deactivating my account. While on the phone with the fraud department the hacker once again tried to make another transaction, and I was able to cancel it. I reported this to the agent and she was able to flag it as fraud. While on the phone with Western Unions fraud department the hacker tried to call me and perform a vishing attack, the person called me from the following number : XXXX. I reported it as spam online and with my carrier.
|
| 12/19/2015 |
Yes |
- Money transfers
- International money transfer
|
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Web |
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On Thursday we sent {$8000.00} by Western Union to XXXX from our local XXXX grocery store. They said it was no problem. Western Union on Friday said it was over their limit and canceled the transaction. The big issue is that XXXX ca n't pay back the {$8000.00} because their payout limit is only {$4500.00}. We went to XXXX locations and called on XXXX others and still can not locate anyone who can pay back our {$8000.00}. This is now Saturday and we have made XXXX calls to Western Union, all we get is constant transfers and every time we need to re-explain what is going on. Every time they look up the same locals we have already visited or called. It seems we are going to have to hire an attorney to get our money back. How can you let companies operate like this. They should not be allowed to accept more than they can pay out. They get cancelations all the time and should not be allowed the accept a money transfer greater than the amount the location can pay back. Another issue is that the stores, western union agents, do n't know how much each country can receive. The max limits should be posted and easily identified and the store agents should also be responsible for knowing these or for looking them up on transactions over {$1000.00}. At this point it appears we will need to go to an attorney to get our money back but the agents should have a policy of not takin g in more than they can get back.
|
| 12/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
Older American, Servicemember |
|
XXXX. I statrted a money transfer {$1900.00} or XXXX Pesos Colombiana with XXXX XXXX XXXX the XXXX XXXX XX/XX/2021, the transfer was to go to my futture step son XXXX XXXX XXXX. The monies were for XXXX XXXX XXXX needs to be paid in cash XXXX XXXX XXXX XXXX. The transfer ID with XXXX XXXX is XXXX XXXX XXXX as it is still being held up for unknown reasons.
XXXX. When XXXX tried to retrieve the cash he was told in was being held up but no reasons were issued.
XXXX. I reviewed the transfer and it suddenly and very unexpectedly on Hold with a 5 day suspension or cancellation policy XXXX. As of XXXX XXXX the money is still being high jaked and I want the funds returned to the accouunt which I statrted the process XXXX. I have called the number to attempt to release my money but the XXXX became very difacult XXXX. The agent asked me several questions the use of money? my passport number? and frankly more than really needed. The agent told he would have to call me back at my XXXX cell number on file, I explained that it was not in service while I was in XXXX XXXX. I am tring to get the money relesaed using my XXXX XXXX agent but at this point I feel the ongoing matter is out of hand, it has costs me time, money etc XXXX. All I want is my money back because I am unable to be varified via phone number not currently in service XXXX. I have open a XXXX account but again all attempts have been stone walled
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
I received the email below- DO NOT KNOW PERSON CITED - AMOUNT DOES NOT SHOW UP IN MY CU ACCOUNT, COULD MY IDENTITY HAVE BEEN STOLEN????
Local police officer I spoke with ( about another scam wanting XXXX or they would sell all of my info ) said to never press links or call #, it was common threat against seniors- If any repeat or similar, to report it. Please help ...
Address info would not copy- just said SUPPORT and my address.
TEXT OF EMAIL Western union : Money transfer confirmed Thank You for using Western Union : Your money transfer now available for pickup -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - TRANSACTION DETAILS : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Your tracking number { MTCN } XXXX PLEASE USE THIS NUMBER FOR ANY QUESTIONS.
Transactions date XX/XX/2021 Receiver name : XXXX XXXX XXXX Address : XXXX, Payment method : debit card Amount sent : - $ XXXXUSD Transfer fee : - $ XXXX Total : - $ XXXXUSD -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Exchange rate : XXXX Transfer XXXX Total final XXXX Issues with this transaction? If you haven't authorized this CALL US+XXXX Headquarters : XXXX, Colorado, United States Subsidiaries : Western Union International Services , LLC , MORE Corporate Headquarters XXXX XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX Media Relations XXXX XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX
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| 09/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
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Web |
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With regards to the complaint, ID # XXXX. The company responded by apologizing for the inconvenience and provided information for me to collect the refund in XXXX XXXX at any Western Union location.
Having received this email I responded to the company that I was no longer in XXXX XXXX and that I am now in XXXX and requested that they send the money there. I subsequently received an email with new information that will enable me to collect my refund in XXXX. On XX/XX/2021, I went to a Western Union location in XXXX to collect this refund. Having completed giving the relevant details to the representative, she then told me that she is unable to issue the money to me as she is seeing " Transaction is under Review '', I then sent an email to the Executive Resolution Department, with whom I have been communicating since the intervention of CFPB. Also, since the email came from that department as to how to collect my refund in XXXX.
On XX/XX/2021, I receive another email stating that the money I can only collect the money in XXXX XXXX. How do I get my money, when I am no longer in XXXX XXXX???
I am a single mother and I need my money to look about my children back to school expenses and Western Union is giving me a warm time getting back my money!!!
I was a XXXX in XXXX XXXX where my tenure has ended and now I move back to my country, XXXX, in XX/XX/2021. I NEED MY MONEY WESTERN UNION!!!!!!
|
| 07/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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On the XX/XX/XXXX I made a transfer ( MTCN XXXX ) of {$5000.00} from my XXXX XXXX account via Western Union to my XXXX Account in XXXX for a medical emergency and got a confirmation that they money will made made available on the XX/XX/XXXX.While this transfer was being processed and pending and initiated a second transfer ( MTCN XXXX ) of {$5000.00} from my XXXX XXXX via Western Union to my XXXX account on the XX/XX/XXXX for the same medical reasons and I got a confirmation to receive the money on the XX/XX/XXXX.
On the XX/XX/XXXX, I got and email from Western Union that my first transfer is cancelled and I called to know the reason and they could not give me any reason. All I was told was " the web department is closed '' and that my money will be refunded back into my account. Because of the bridge of contract on my first transfer without any reason, I asked for the second to be cancelled and refunded back so that I can use other means to address my medical emergency. They only processed the first transfer and I can not access the money for the second transfer even though it has left my account and I still ca n't use get it back. The customer services personnel told me different things that does not make sense and at this time I am in between not having the money they already took from my bank account and facing a huge financial dilemma due to pressing need to provide the fund abroad.
|
| 12/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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I tried to make an international transfer ( MTCN : XXXX and XXXX ). The recipient was unable to retrieve the money due to an issue with Western Union. Western Union returned the money, but kept the service fees, which are very high.
Since the transfer was unable to be completed and it is not my fault or the recipients fault, they should return the fees.
Below is the response from western union.
On Wed, XX/XX/2021 at XXXXXXXX XXXX XXXX XXXX wrote : Dear XXXX, Thank you for contacting Western Union .
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the error which you have received in your money transfer.
We carefully checked your transaction under MTCN : XXXX and XXXX and found out that the refund has been initiated on XXXX. We are sorry to inform you that we are unable to refund full amount as you need to cancel transaction within 30 minutes of initiating for full amount refund, Please be advised that your refund may take within 5-7 business days ( excluding Saturday and Sunday ) or depending on your bank 's processing time to deposit the funds into your account.
Should you have inquiries, do not hesitate to contact us back.
Finally, please remember to bookmark our Help Center page where you can always find the most current information on Western Union products and services.
Sincerely, Western Union Customer Care ref : XXXX : ref
|
| 09/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have done the money transfer by using Western Union on XX/XX/XXXX at XXXX XXXX EDT. WU have promised me that within 5 minutes I will get the call from validation department & after that my brother can collect the money in XXXX. Their validation department has not called me until now ( XX/XX/XXXX-XXXX XXXX EDT ). Because of their false promise, my family has a tough time in XXXX & I also had a sleepless night. My family was looking for money urgently. I had made several calls to them during the last 14 hours. They are saying same line again & again that I will be receiving a call from their backend ( Validation ) team. They have not kept their promise & now Im asking them to cancel this transaction then also they are repeating same line that I will be receiving call from their backend ( Validation ) team ASAP, this time they have added another word to the line that I will be receiving a call in next 24 hours instead of 5 minutes.
I am paying transfer fee & they also earning from dollar exchange rate on their terms & still they are not doing what they are supposed to do. I do not have any idea how they can streamline this process & stop doing false promises. My hard earned money is on no man zone & you know the importance of money at right time for personal usage.
Im looking for your help so that Western Union will return my money & should start respecting the consumer time & needs.
|
| 09/02/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
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. Under fake indentify card she got money via Western Union Bank in XXXX. Her name was XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The identfy card is fake confirmed by XXXX in XXXX. My case had been investigated by XXXX XXXX XXXX Senior Legal Analyst Western Union LLC, XXXX, REF XXXX. XXXX XXXX XXXX XXXX wasnt able to determined who was real receiver. As XXXX XXXX XXXX stated, the named payee presented identification and the transactions were paid correctly. Please help me and contact me by email XXXXXXXXXXXXMTCN XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XX/XX/XXXXMy case number XXXX XXXX XXXX XXXX XXXX Fee Fraud SectionEconomic and Financial Crimes XXXX, XXXX XXXX : XXXX, + XXXX : XXXXEmail : XXXXXXXXXXXX : XXXX XXXXSpecialist Customer AdvocateOffice US : + ( XXXX ) XXXX ext. XXXXOffice Intl : + XXXX XXXX XXXX XXXX ext. XXXX : XXXXXXXXXXXX. XXXX is able to cofirm, that nobody recieved money in XXXX. We have difference of opinion between me and XXXX XXXX about money transmitance. I cant agree with such manner of money transmittance that it was absolutly enough to know MTCN and answer to questions, the other - name. surname, address, country is not important. I have sent money only to XXXX XXXX, and only to XXXX. Money took a strange payee, who was???? This person XXXX XXXX is not going to find out till now!!! Please help me and contact me. I look forward Your reply as soon as possible. XXXX XXXX
|
| 12/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
On XXXX/XXXX/XXXX, XXXX, I gave {$110.00} plus {$10.00} service fee to Western Union at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX NV . I gave recipient 's and my full identification information on the form. Recipient 's information is exactly the same information on her XXXX identification card. After returning home, I called the recipient in the XXXX and gave her the tracking number to claim the money. She went to a local WU outlet in the XXXX with her cousin. She was given a claim form to fill out and smaller triplicate form to sign. She gave back them to the clerk then was told she ca n't receive the money because the information on her ID card did not match their information. She was advised to call me to make corrections. The discrepancy lies in the name sequence on the WU account compared to her ID card. I called WU and was told that they ca n't change the name ; I need to go back to XXXX XXXX WU to make corrections. Since the store was closed, I went back the next morning. The store was not able to open WU website and the XXXX XXXX clerk stated she could n't make changes. I called WU again and told them about the problem. WU then said the money was already paid to the recipient in the XXXX. I called the recipient ; she totally denied receiving any payment. The local WU outlet there said they returned the money to WU. I reported this to WU. They said that they will investigate.
|
| 03/09/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
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On Sunday, XXXX XXXX, XXXX, I completed an international money transfer to my niece 's bank account in XXXX, XXXX through Western Union 's online website. I followed the instructions and paid for the money transfer through my bank using Wu Pay. Today, XXXX XXXX, I received a call from Western Union who needed to verify the transaction. I answered their questions, even though I questioned the need for them. When the Western Union representative asked for my date of birth, I refused to give her that information, since I fail to see what relevance this has to the transaction. She said in that case, she would cancel the transaction. I asked to speak to the supervisor. XXXX, the supervisor, said the company was authorized by law to ask these questions. I called Western Union at XXXX and XXXX ( XXXX ) gave me pretty much the same information - that Western Union was entitled to ask these questions and he confirmed that the transaction was indeed cancelled. This is a legitimate transaction and I have used Western Union several times before without any problem. My identity should not have been in question, since Western Union contacted me by email several times over the years dating back to XXXX and I have used Wu Pay before as well. I am lodging this complaint because it seems to me that the consumer has no protection or rights - answer the questions, relevant or not - or be penalized.
|
| 04/02/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Hi, I have been having difficulty sending money from my US account to my bank account in XXXX via Western Union. I regularly send money using these XXXX accounts for the last few months but my last XXXX transactions, XXXX on XXXX XXXX 2016 and XXXX on XXXX XXXX 2016 did not go through. After using the company website feature of repeating a previously performed transaction of sending money from a US account to my own XXXX account, on XXXX XXXX 2016 I received an email titled " Your transfer is being reviewed ''. On XXXX XXXX I received a follow up email " payment received '' asking me to pick up the money in person in XXXX while I had asked the money to be deposited in my account in XXXX. On XXXX XXXX I received another email titled " Canceled money transfer '' saying the company had received my request to cancel the transaction so they were canceling it. I made no such request. After the XXXX transaction was denied I called the company but did not get a straight answer about what happened or what I should do differently, just some indirect answer about an " internal validation '' not going through. The money was refunded to me thankfully without any deductions. No money was deducted for the XXXX XXXX transaction as of now. The company apparently expects me to keep on applying until one day something changes and the transaction goes through. I do n't know what that something is.
|
| 06/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I attempted to send {$25.00} to a friend in XXXX via Western Union. He twice tried to collect the money at his bank, but the transaction was declined. Western Union then cancelled the transaction and refunded the money to me. Today, XX/XX/2020, I received a letter ( attached ) stating the reasons for the denial. Their claim that I initially contacted them is false. I spoke with their customer service today and inquired why I received the letter. They stated that the transaction was " flagged '' as being fraudulent but they could not explain their reasoning. They said that they would email a response. This is nonsense. I've owned the bank account for more than a decade and I personally know the recipient. There was no fraud here.
On XX/XX/2020, I resent the {$25.00}. This time it went to a Western Union location rather than a bank. Again, my friend was unable to receive the money. I called Western Union on XX/XX/2020 and they informed me that a refund is in progress. Again, they could offer no explanation as to why the transaction was declined.
During today 's phone call, I informed their representative that using words like " fraud '' and " money laundering '' was crossing the line. I informed them that before using such language they need to provide proof as justification.
I've never had such difficulty in sending someone as small an amount as {$25.00}.
|
| 11/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I sent an amount of {$300.00} to my account in XXXX and my bank did not accept the transaction so I requested a refund to Western Union, the same day they confirmed the refund and informed me that in 7 business days would be available on my account but after that time determined by themselves the value was not available on my account.
I returned contact with the bank and they apologized and informed me that in 2 4 hours would be available, and since then I contact them EVERY DAY, for more than a month, and they always inform me that in 24 hours will be available and it never is. Last Sunday XX/XX/XXXX I was informed of a withdrawal number in which I could go to any Western Union closest to my house and withdraw the money, but I was informed that there was no withdrawal available for that number. Every time I contact them, they ask me what my relationship was with the person who sent the money, even though I said it was myself. They can't solve my problem and I've been trying to get my money back for more than 1 month, which should only be 7 business days and they give me no positioning as to when I can withdraw this money because every time I contact they tell me that in 24 hours someone will contact me and no one will contact me.They said they were going to call me but they called me once but i said couldnt talk as i as working and they never called me back.
|
| 09/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I attempted to open an account by calling Western Unio n in order to link my service provider information for the purpose of bill pay service needed to establish stability and provide assisstance with funding sources due to Covid 19 and severe hardships caused by identity theft of a Trust Beneficiary.
Western Union refused to open my account by calling, after I explained to them that I am a victim of identity theft and that opening an account online is not an option for me due to the severe hacking of my devices and theft of my financial information in order for perpetrators to gain access and make unauthorized transactions for their own illegal benefit.
Western Union has rejected all of my attempts to open an account and has not assissted me in opening an account. Even after I have provided them all of my identity verification documents requested by them.
With an open account Western Union is under obligations to see to it that all transactions are approved and Western Union can be liable if issue at hand is not provided.
Your assisstance is very much needed in this matter and if needed an investigation of their services.
This is a severe issue due to severe hardships of Trust Beneficiaries and I would like to resolve this matter at your earliest convenience. I can be reached at XXXX for further discussions and/or information you may need.
Thank You.
XXXX XXXX XXXX
|
| 06/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Madam/sir, I hope this email finds you well.
I would like to report a case of monetary loss in foreign exchange and remittance services.
For foreign exchange and remittance services between XXXX XXXX and XXXX, I have transferred a sum of money ( HKD XXXX ) to Western Union 's designated bank account in XXXX XXXX from my XXXX XXXX local bank account on XX/XX/2021.
The expected service was Western Union would remit the equivalent of HKD XXXX in THB to my designated bank account in XXXX as a form of moving money across borders within my family.
However, Western Union, till this point, denies the receipt of any funds from me or my account.
The following files are provided for your kind reference : 1. Communications on email between Western Union and myself, starting from account creation all the way to multiple communications about the transfer that Western Union does not admit in receiving 2. Confirmation from XXXX, my bank, regarding the transfer I have made to Western Union 's bank account 3. The original transfer receipt, as saved from XXXX online banking I ask for my funds to be fully returned to my XXXX XXXX bank account as soon as possible, but Western Union has not responded to my request.
Please kindly provide assistance in filing this claim and complaint.
Please let me know if you require any other information or evidence.
Many thanks.
XXXX XXXX XXXX
|
| 10/22/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
The western union service was installed in my agency but it was never fully operational, so no transfer of money was ever made.
Western union tried to fix it twice but could not fix it.
The person who installed the system told me that someone would contact me to fix the problem and it was not until after 3 weeks that someone contacted me to supposedly repair the system. That person who called me had confidential information about my account and knew that my account was not operational. He asked me to do some things on the computer to fix the problem. 3 days later I received an email indicating that I owed western union XXXX $ Someone made 7 money transfers from my account. whoever did it could enter to the main platform of western union or work for western union since it is the only way to modify the activity schedule of the account. ( XXXX to XXXX ) All transfers were made at unauthorized times ( from 7:31 pm ) I contacted the western union fraud number and they took my complaint, but nothing else. Days later they started to pressure me to pay them without even having an investigation of my case.
Now they sent the case to the collection company ( XXXX XXXX XXXX XXXX ) and they threaten to affect my credit record.
I tried several times to resolve the case with western union staff and there was no response.
Companies involved : WESTERN UNION and XXXX XXXX XXXX XXXX
|
| 01/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I went to a local grocery store to wire transfer XXXX dollars to my personal banking account through Western Union on XX/XX/XXXX. The clerk informed me I would need to pay an extra XXXX dollars fee so the money will deposit into my account " instantly within minutes " total of XXXX dollars. The next dayXX/XX/XXXX I checked my account no XXXX dollars available. My bank said no money seen nor pending to my account. I called western union back on XX/XX/XXXX spoke with XXXX # XXXX. XXXX voiced I will receive a refund on XX/XX/XXXX available at any Western union. I checked and no funds were available. I called western union back XX/XX/XXXX and was told to wait 48 hours. After the 48 hours still no XXXX dollars. I called western union XX/XX/XXXX the representative voiced wait 48 hours. On XX/XX/XXXX spoke with XXXX # XXXX. I was told the same story. " The money is waiting on the bank to approve it, it should be in 48 hours " my bank was contacted again on XX/XX/XXXX. My bank voiced they do n't see anything pending and to contact western union again. XX/XX/XXXX I spoke with XXXX XXXX XXXX. Same story, " it will take 48 hours " " it 's in process " Noone was able to tell me where my money is. I had to explain what the tracking number was. They asked for the tracking number and tracking number given but no one can see nor tell me where my money is, even with the tracking number.
|
| 01/17/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
XX/XX/XXXX@XXXX. My old Western Union account was compromised. I had n't used this account since XX/XX/XXXX. Someone stole my information and made several money transfers to XXXX, XXXX XXXX. I spoke to XXXX at Western Union and told her I never made these transactions and she told me not to worry about it, it 's just a spoof. I demanded to be transferred to a supervisor. XXXX ( employee number XXXX ) told me my account had indeed been hacked and my information and my son 's information was used. My name, address, social security number, telephone number, my credit card number, my son 's name XXXX XXXX and his old telephone number XXXX XXXX. Per XXXX, XXXX XXXX used a passport to pick up the money and he has a credit card in my name and transferred money. XXXX would n't send me a fraud email because it 's against Western 's Policy. He provided me with a fraud number. I 'm displeased with Western Union for the simple fact they downplayed their hacking issue. XXXX told me only my Western Union account had been hacked and he would suspend the account. Since then, someone has created XXXX accounts and charged services in my name. All my information has been compromised and people are charging items, applying for credit cards, and sending money/transferring money. This is fraud. I did n't authorize the use of my information, my son 's information, or any transactions.
|
| 02/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
Older American, Servicemember |
|
When I make my XXXX XXXX XXXX XXXXXXXX Utility Payment through XXXX Western Union Authorized Payment Recipient my payment registers one-cent short which entitles XXXX XXXX XXXX XXXX to log me in their records as paying late. This not only affect my payment with XXXX but with the Credit Bureaus. The answer I receive from Western Union is that there is nothing they can do to correct the problem. The answer I receive from XXXX is to pay more so that I will have a standing CREDIT BALANCE to cover the Monthly one-cent not being accepted at correctly at their Authorized payment recipient Western Union please this has happened on various occasions the latest two being XX/XX/2021 and today XX/XX/2021. The clerk @ the XXXX Western Union pay station was nice enough to provide SCREEN-SHOTS to various that the correct amount were being entered into Western Union System but not on the actual payment Invoice Receipts given to me. I can be reached at ( XXXX XXXX XXXX cell or ( XXXX XXXX XXXX landline. Im giving You authorization to leave messages at either or both numbers listed above. Your attention to this matter will be graciously appreciated. At this very moment I have been holding after being placed on hold by the West Union XXXX XXXX for over 91-minutes I would like BOTH Western Union and XXXX XXXX XXXX XXXX to receive any documentations you forward to Western Union
|
| 07/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Older American |
|
XX/XX/XXXX : Purchased {$2100.00} Western Union Financial Services Money Orders at XXXX XXXX in XXXX TN. 3-Money Orders were issued to me in the denominations of $ XXXX + $ XXXX + {$150.00}.
XX/XX/XXXX : I addressed the money orders to XXXX ( my mortgage company ) to pay my mortgage for XX/XX/XXXX. The money orders were mailed via First Class US Postal Service to XXXX XXXX XXXX, XXXX RI XXXX XX/XX/XXXX : My mortgage company, XXXX ( bank ) contacted me that I have not paid my XX/XX/XXXX mortgage. I called Western Union Financial Services toll-free number and was told to send {$15.00} fee to get a copy of the front and back of the paid money orders. I paid the fee but Western Union Financial Services sent me 1-copy ( out of 3-Money Orders. I have to pay extra {$30.00} to get the other 2-money orders. It now that I noticed that the 3-Money Orders were ALTERED and the receipient is now " XXXX of XXXX XXXX '' .
XX/XX/XXXX : I copies of the Western Union Money Orders to my mortgage company, XXXX XXXX Chairman Office who DENIED that XXXX XXXX ever received OR cashed the Western Union money orders.
XX/XX/XXXX : I sent a letter to Western Union Financial Services via a U S Postal Services CERTIFIED MAIL requesting for a FRAUD INVESTIGATION.
As at today XX/XX/XXXX I have not received a response from Western Union Financial Services regarding my XX/XX/XXXX letter.
|
| 04/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Wired money to WU-registered recipient in XXXX. Transfer was advertised and promised to be sent in minutes. Transfer was time sensitive as funds were needed for family members urgent medical expenses. Funds were still not received after more than two hours and three visits to XXXX WU office. Sender was advised upon inquiry of the delay that a hold was placed due to people being scammed into sending money to XXXX. Since this was clearly not the case on this transaction, and since sender, recipient, reason for transaction and other elements were all on file from previous transfers, this delay was unexpected and certainly other than as advertised. This created not only an inconvenience, but a hardship and potentially dangerous result because of the reason for the funds for health care for a XXXX year old relative in the face of the Covid 19 pandemic. Before filing this complaint, sender reached out to Western Union to ask just how long they would have withheld funds if not pursued by sender ( funds were finally released after our complaint and challenge ). The WU representative after hearing my question just hung up. I believe the WU advertisement and claim that international money transfers will be sent within minutes is false and misleading. This in addition to unjust enrichment via earning on my money during delay as well as having collected the transfer fee.
|
| 10/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I tried to send {$1500.00} from a Western Union agent in our local XXXX grocery story in XXXX, Florida, to our son in XXXX, PA. When the WU agent submitted the transaction, she received a message on her computer screen stating that WU had placed the transaction on hold, and that we needed to call WU, using a 1-800 phone number, which we did. After 30 minutes on hold, a nearly unintelligible WU agent came on the line and began asking numerous questions, some of which she should have been able to answer by simply looking at the details of the transaction in front of her! Ultimately, the transaction was cancelled, and our money was refunded, but the agent would not tell us why the transaction was cancelled, instead referring us to the terms and conditions printed on the receipt. I have sent money before using WU, and nothing has changed since then in terms of source and destination, sender and receiver, and the amounts, so I am confused as to why this transaction would be refused. If there is something that WU has changed because of action by the CFPB, my next contact will be with my Congressmen to ask for the CFPB to be disbanded!
By the way : I went to the nearest XXXX, and used their XXXX money send service, and there were no questions asked, and the money was at the destination in 10 minutes, plus the fee was only {$16.00}, instead of {$120.00} at WU!
|
| 05/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XXXX XXXX XXXX I received a voice message on my home phone that " suspicious activity '' was detected on my XXXX XXXX XXXX Checking Acc ount. I was advised to go to a local branch and close my account and to show 2 pieces of identification. I did so the next business day on X/XX/17 and my account was closed, a new account opened and a new debit card issued. On X/XX/17 I was at the bank going over my account and it was noted that {$1200.00} was withdrawn from my new bank account that was set up on XXXX by Western Union. I had my account immediately frozen, a new account opened, filed a Police Report with XXXX Police Department and enrolled in XXXX XXXX . I was advised to not use my home computer and to throw it away as whoever had " hacked '' into my account had m y IP a ddress. A fraud complaint was filed with XXXX XXXX XXXX . All of these things were done. About a week later I started receiving phone messages from Western Union whi ch I did not return as I had no business with them. On XXXX XXXX XXXX , I received a letter from Western Union demanding payment for {$1200.00 } ( copies enclosed ). I h ave responded to Western Union that I do not know the person that is listed on their XXXX XXXX XXXX letter and did not authoriz e Western Union to debit my account for any money.
|
| 05/23/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
A transaction was started wi th Western Union o n X/XX/2017 . I paid the extra money so that it could be ready in minutes. A total of {$100.00} was taken out of my bank account. The money never arrived, they contacted me that the transaction was " under review ''. I called the next day to tell them that I needed my money back because I needed the money transfer " in minutes '' as they promised and I had to find another way to transfer the money to my family. They refused stating that I needed to send an ID. I do not feel comfortable sending my government ID via email, and told them that I just want the money placed back into my account where they took it and I did n't understand why my money was on hold if there transaction was no longer required. They refused to give my money back. I feel like they are holding my money as ransom and are trying to obligate me to send a copy of my government ID for a transaction that I no longer need since they are not able to send my money " in minutes '' as they promised. I understand that they must do certain things for security of the customers but I do n't understand why money is being held at ransom if I no longer want to do the transaction and I do not want to send a copy of my ID. I simply wanted the money placed back from they took it. I attempted to call customer service and they manager was very rude.
|
| 01/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, XXXX, I XXXX XXXX , used a western union location in XXXX , NY to send a total of XXXX ( {$140.00} +XXXX transfer fees ). XXXX XXXX.
We were advised that the funds were never picked up upon our XXXX time calling western unions customer service line, approx 1 week later. We spoke with an individual at XXXX.
It was to our unfortunate surprise that we heard the sad news of our friends passing which whom we were trying the send money to.
As of XX/XX/XXXX, we were told in order to get our funds back we'd have to provide western union with his government picture id.
We do not have the means nor do we want to burden the family with something like this for a business refund transaction.
As per western union 's customer service advisement we were writing the letter of explanation to meet their requirements of the refund policy.
We were met with another set of higher standards to meet in regards to now supplying an official death certificate from the family as of XX/XX/XXXX.
As of XX/XX/XXXX the funds were never " picked up '' and we're finding these standards for the refund quite outrageous at this time.
Death certificates should not be a requirement for a business refund transaction of this low level.
In the attachments we will provide the exact email dialogue that we have had with western union 's various representatives.
|
| 06/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Dear Sirs,
I am writting to you to ask about the help.
I would like to report online scammer XXXX XXXX.(passport he send to me attached) He said that he is US citizen and he lives in XXXX in Minnesota.
I met him on XXXX site and after we spoke on XXXX and XXXX.
He trik me into a romantic relationship in order to force me to send him money. I attached print screen from our XXXX conversation.
Below you can find some information that he gave it to me.and Photograph
XXXX XXXX" XXXX XXXX XXXX XXXX XXXX XXXX WA XXXX
Washington
I know that he is using other people data and personal details to pick up the money and other frauds.
He claim that he is :
XXXX XXXX
XXXX
but the photos that he is sending to the woman most probably belong to somebody else ..
Additional i have found another robbed by him person.
Details below.
she lives in XXXX and XXXX.
Her Name is XXXX XXXX
+XXXX
XXXX XXXX was sending money to XXXX few time and one of the person who picked up the money was XXXX XXXX. Location : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
This woman is from XXXX from the XXXX XXXX side (probably she is working in XXXX there..
> XXXX XXXX
> XXXX
> XXXX
> XXXX XXXX
> XXXX
In one of conversation XXXX XXXX claimed that the man below is his lwayer XXXX XXXX XXXX.(attached some info)
His name is: XXXX XXXX XXXX XXXX"
|
| 05/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XXXX, XX/XX/XXXX was my daughters birthday my family and I planned a trip to XXXX while I was out there I misplaced my XXXX XXXX debt card, I called them and notified them and they told me I can receive my funds through western union. The XXXX XXXX representative was very helpful and set the wire transfer up for me and gave me my confirmation number. The transaction was for only {$400.00} confirmation code XXXX and it was from my account. when I went in to the XXXX XXXX branch in XXXX the lady that assisted me told me that someone had already received the funds. The western union was across the street from my hotel so I know nobody picked the money up so I called western union and was told that there was a compliance issue and that XXXX XXXX would need to call them to confirm the transaction. I hung up and called XXXX XXXX and they told me they would call to confirm the transaction. The rep called me back and told me that the funds would be returned and that something went wrong. Im not sure what could have went wrong. The whole transaction was misleading and it ruined my whole entire trip to XXXX and my daughters birthday. As if that wasn't enough they told me the funds would be returned and they have yet to returned a dime to me. this is very unfortunate how these big companies take advantage of day to day consumers and mishandle our funds.
|
| 08/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I do not have all the dates, but it has come to my attention that frequently my recipients in XXXX do not receive the full amount due to a XXXX XXXX imposed by XXXX on foreign money transfers. I requested that Western Union provide me with the information on how and when this tax is applied, but they could or would not. This may not be their obligation, but if I understand the following information found on your website correctly, it is the obligation of Western Union to alert me when these taxes have been withheld form the final amount.
" Receive the following information about your transaction both before you pay and after the transfer is sent : '' " Amount to be received ( In some cases, a recipient may receive less due to fees charged by the recipient bank and foreign taxes ) '' This is found on the webpage " Sending money to another country '' on the Consumer Financial Protection Bureau Website.
Western Union does provide the disclaimer " For all transfers, Final Receiver may receive less due to foreign taxes. '' But this does not satisfy the requirement to alert the consumer of the " Amount to be received '' both " before [ he or she ] pay [ s ] and after the transfer is sent '' As I was never alerted by Western Union that the amount was withheld from my final amount, I believe them to be in direct violation of this legal obligation.
|
| 02/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I used Western Union " quick 15 minute pay '' to send a {$1000.00} credit card payment to XXXX XXXX XXXX. It never posted. Western Union blamed the problem on XXXX XXXX XXXX and vice-versa. After research, I learned that XXXX XXXX accepts mortgage payments from Western Union but never credit card payments. My initial problem was, why does ( 2 ) multi-billion dollar companies have the transfer feature available as an option for service to the uninformed public? My total focus has been on the extremely poor customer service & resolution from WesternUnion. The wire was sent to them on XX/XX/2018. I have complained to them since XX/XX/2018. They told me it would take 24-48 hours to resolve. My money control number is ( MTCN XXXX ) and my internal escalated complaint case number assigned by the Western Union 's corporate office is ( XXXX ). I have left an urgent message for the President & CEO XXXX XXXX, corporate customer service escalation desk, reps, senior reps, senior customer service reps, without a resolution and recent hang-ups on me. ( Disgusting ). Please return my {$1000.00} today, it's already 14 days late. They should be able to ping & reverse payments within 15 minutes. My phone number ( XXXX ) XXXX & email address is XXXX. I have used Western Union for 25 years on other matters. But, after this experience, I find there service poor.
|
| 12/01/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
This complaint is against Western Union Money transfer servicesI initiated a transfer on XXXX XXXX 2015 for the amount of {$180.00} to be collected at an agent location in XXXX. XXXX # XXXX.
After waiting 2 weeks without the receiver getting the money I called WU on Fri XXXX XXXX XXXX was told that there was a system issue with Western Union and the transfer would be escalated. I was told to wait for 24 to 48 hrs to receive a confirmation and was assured that the supervisor would call me back within this time frame with any updates.
I did not get any form of confirmation or communication from Western Union.
I called back again on Sunday XXXX 2015 and spoke to supervisor whose first name was XXXX and operator number XXXX. She again claimed that she will escalate the issue and call me back with a resolution. I also requested the transaction to be cancelled during this phone call which she assured will happen.
Again I receive no communication.
Called back for the third time on XXXX XXXX 2015, was repeated the same scripted dialogue. I have not yet received any updates from Western Union regarding my transaction.
Prior to my first phone call I was never informed of any issues and the " transfer tracker '' on the website still shows the transaction on progress.
I would like to cancel the transaction and receive my money back at the earliest.
|
| 07/07/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
I found a XXXX Bulldog for sale on XXXX after finding thepuppy I thought was right for me I contacted the individual whichwas through his email listed on his XXXX. After initial email at ( XXXXPDT ) on XXXX XXXX the individual responded back with a lengthy emailat ( XXXX PDT ) with pictures of puppies for sale. He inquired aboutwhat type of living conditions would the puppy be in have we everowned a puppy of this breed, etc. After XXXX emails on the XX/XX/XXXXI sent an initial {$300.00} via Western Union tracking number at ( XXXX PDT ) to XXXX XXXX at XXXX XXXX XXXX XXXX the XXXX Bulldog was said to be dropped off and ready for shipping. Later at ( XXXX GMT ) I recieved an email from XXXX XXXX stating I needed to provide a temperature controlledcrate for the bulldog that the crate provided could not be used fortravel. At XXXX PDT I sent via Western Union {$900.00} to XXXX XXXX XXXX XXXX XXXX. I then received and email with shippingdetails and arrival times of the XXXX Bulldog. On XXXX XXXX Ireceived an email at ( XXXX PDT ) stating I needed to send {$2500.00} splitup into two payments. One payment of {$1500.00} to be sent to XXXX then a following payment of {$1000.00} to be sent to XXXX XXXX.
After receiving this email my wife and I called and said we will notsend this amount and we want a full refund of all money sent and wegot hung up on.
|
| 03/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
|
|
I received a check from XXXX XXXX XXXX dated XXXX 2018 as a refund for an overpaid medical bill. Check number : XXXX for XXXX was issued in my name. I cashed the check at a local convenience store and about a week later the owner contacted me and indicated the check had been returned. I contacted XXXX XXXX XXXX to determine the issue with the check and was advised that the check was valid and should have gone through. Well, it did not and I was told by XXXX XXXX XXXX to give it some time and have the owner try to deposit the check again. He did and again it came back returned. After weeks of going back and forth with XXXX XXXX XXXX and the owner, I have finally reached my limits. I later learned from XXXX XXXX XXXX that they put a stopped payment on the check but was never told why. XXXX XXXX XXXX did confirm that the funds were good and that I should have been able to cash the check but that I should have cashed the check at a XXXX XXXX XXXX branch. I ended up having to pay the owner of the convenience store out of my own pocket to cover the check and have yet to be reimbursed for the XXXX by XXXX XXXX XXXX. I was told by a XXXX XXXX XXXX rep that I needed to write a letter stating what happened and send to their office to be reimbursed. At this point, I have lost all faith in XXXX XXXX XXXX and just want the XXXX refunded back to me.
|
| 07/26/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Use the western union services fairly often for small transfer. Cancelled a transfer ( {$260.00} plus {$6.00} fee ) within five minutes or less on XXXX XXXX, 2015. Was told money would be credited back to my XXXX XXXX within 5 days. On XXXX XXXX called regarding credit to XXXX and when they said nothing had been credited I called WU. They told me it was still being processed. XXXX told me best to file disputed. On XXXX XXXX called WU again because I was no longer able to wire transfer online but given message to go to agent. Since I live XXXX miles from nearest agent and probably sent XXXX previous online transfer that is totally unacceptable. Called yesterday and they said everything would be taken care of immediately and no reason I could n't use online services.
Tried again to go online and WU has poor timing in sending me a customer survey.
Here is what I summarized ; Called regarding my refund status on cancelled transfer from28 days ago. Was told it would be refunded that same day yesterday but XXXX has not received any notice. In addition I asked why I could not send online transfer anymore and yd to go to agent. They said there is no problem but 24 hours later XXXX XXXX has received nothing and I am still unable to do wire transfers. Seems like retaliation for my complaint.
Thanks, XXXXSent from my iPhoneSent from my iPhone
|
| 09/23/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I contacted Western Union for an issue with the funds attached with my Western Union account. I contacted Western Union on XX/XX/2015 at XXXX XXXX in regards to changing the name of the receiver for my Western Union payment. The first person I spoke with was pleasant and helpful, then the supervisor was called because the number was n't the same as the number on file. I explained that I had already changed the number and that the new telephone number was all I had. XXXX then told me that it was a " compliance department problem and they were the only ones able to correct the situation '' he told proceeded to tell " me to hang up because know one would help me ''. After demanding someone else to speak with, he placed me on the line with a compliance officer who told me that it was " in fact the customer service department and them only who could handle such a situation ''. XXXX, the alleged customer service manager at that point because immensely disrespectful and rude. He then transferred me to another person, a woman by the name of XXXX, who was acted as if she was clueless on the processes of the customer service department. She then placed me on hold for 35 minutes and then hung up the telephone. I am overall disgusted and dismayed with the care I received on the telephone and hope that this situation never happens to anyone else.
|
| 01/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I initiated the transaction to transfer the amount {$9500.00} to my XXXX account on XX/XX/XXXXand {$3000.00} on XX/XX/XXXX. Later on, i had to cancel both of transactions onXX/XX/XXXXas my family was in need of money early while transactions were taking much time.
Then i followed up with Western Union about my refund amount and i was said i will get my money back within 3 business days.
I followed up again after 3 business days, i was said by customer associate that Western Union never got the money, chase with your bank ( XXXX XXXX XXXX in my case ).
I followed up with my bank associate and they confirmed that mentioned amount has been deposited to Western Union already and they never returned it back.
Again, I followed up with Customer representative of WU on Wesnesday XXXX and i was said that they are going to open 2 new cases for my issues and you will get it sorted out within 24 hours.
When i did n't get my issue resolved, i called to customer care again on XXXX but again i was said to wait 24 hours more.
Now today isXX/XX/XXXXand i am still waiting to get my money back. I am having feeling that its like a scam or cheating as they even after more than 15 days, i am waiting for my money. My family in XXXX, who were in need of money, they had to borrow the money from other sources and paying hefty amount as interest.
|
| 12/04/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
We became customers of a XXXX XXXX, a mortgage equity accelerator company in XXXX of XXXX through our mortgage company, XXXX which has since been changed to XXXX XXXX. I was made aware that actions were taken against XXXX XXXX by the CFPB in XXXX for misleading advertisements and deceitful practices of how and when the consumers money was collected from consumer and deposited into the mortgage account. XXXX XXXX also promised an average savings of $ XXXX in interest that the CFPB found XXXX XXXX had no documentation to support these claims. A fund of {$34.00} XXXX has been set aside for customers to be reimbursed for all fees collected by XXXX XXXX. I was never notified of this finding from my mortgage company or from XXXX XXXX and was allowed to continue business until present day. I would like for XXXX XXXX to contact me and provide the reconstitution required by the CFPB 's finding to include reimbursement of all fees I have paid to Pay Map since I began doing business with them in XXXX of XXXX. I also want the two mortgage companies to understand that they should have alerted their customers of XXXX XXXX 's deceitful practices to give us an opportunity to cancel our business. I understand that my current mortgage company, XXXX, no longer does business with XXXX XXXX but never passed this information on to me, their customer.
|
| 01/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
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On XX/XX/XXXX I used Western Union to send {$1000.00} to XXXX XXXX, I paid the transfer fee of {$7.00} ( something that is done electronically ) But I feel I was ripe off on the exchange rate. The current exchange rate from COLONES TO DOLLARS is {$640.00} colones per dollar. The exchange rate I was charged was 540 colones per dollar ( an exchange rate from XXXX ). That is {$150.00} dollars out of my {$1000.00}. A 15.9 % charge plus the {$7.00} dollars transfer fee. Western Union charged {$160.00} dollars on a {$1000.00} dollar transfer. I find the charge very excessive.
I contacted the company via chat, which I enclosed, and I received no resolution but apologies. With today 's inflation apologies don't help.
Last time XXXX modified their exchange rates was XXXX ( see attached ).
Lots of things can happen in a country that will affect their exchange rate.
XXXX should update their exchange rate at least once a year. I find it greedy on their part, their current exchange rate. I don't know if this is true for every country, but as a consumer protection agency, you should do something about it. I will really be surprised if I get any percentage of my money back. I think, XXXX is playing the odds that consumers will not check exchange rates. But this is the last time I used XXXX, a company with a very long history. Is a shame.
|
| 07/28/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Incorrect/missing disclosures or info
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Web |
|
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I sent money transfer around XXXX XXXX. I always send Money transfer without Id. I have doing it for years for family members. I also have received money transfers. Agent states as long as its {$100.00} or less, you can send without ID. There is no change in sending funds regarding Id, unless funds go over a certain amount. Receiver was unable to pick up money transfer, and was told by agent it is being HELD. The receiver was asked for ID. Receiver does not have Id. We requested to have Money Transfer name change so money transfer funds can be picked up. Numerous calls were made, along with emails, and faxes to change info without success. I sent another money transfer in person that has id, due to the long time it was taking to have info changed. The XXXX transfer was sent XX/XX/XXXX. two - three weeks later. The original transfer funds are not being released back to me, ( sender ). Western Union requested to have a letter of explanation. I have sent that also. I continue to call, Western Union reps state the same info each time did you send Id. I explain I have already sent another transfer. This transaction needs to be cancelled. Western Union is now requesting additional info. I am requesting money transfer to be cancelled and refunded. it has been over 45 days that original transaction was done, it will soon be 60 days.
|
| 10/28/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
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|
Web |
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This is about Western Union money transfer to another country. I sent a money transfer in XXXX XXXX, 2015 to a relative who is not very mobile and is easily tired. My relative went to the Western Union agent in that country and was told that there was an error. I called up Western Union and was told to cancel the transaction and that the money will be refunded to my bank account and to make another WU transfer. I cancelled the first transaction and made another transfer. For this XXXX transaction dated XXXX XXXX, 2015, my relative was told that there was an error but the agent can not tell what the error was. I verified with the Western Union here in the USA and was told that the money was ready for pickup and there was no error. I was told that my sister can go to the agent again XXXX! ) and to call the customer service in that country if my relative is not able to get the money. The service I used was the transfer in minutes using my debit card. Knowing the condition of my relative, I thought it is best not to use Western Union anymore. So, I cancel this XXXX transaction just now and ask for a refund. I am writing so that consumers know about this experience and that Western Union improves the services of their agents in other countries. Meanwhile, my relative and I faced inconvenience, wasted our time and agitated us.
|
| 04/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
I sent a wire transfer for my wife to a friend of hers in XXXX ( XXXX ) yesterday. The receipt said the money would be available immediately but when her friend went to pick up the funds, he was told they were not available. This is a person she knows well personally ( She went to a village in XXXX as a XXXX from our church every year over a period of several years ). She was not asked for money, it is something she wanted to send to friends she knew and traveled into the Bush with on several occasions. This was unsolicited and something she wanted to do for people she worked with when she went there.
When her friend went to pick up the funds ( he had to travel several miles to get to XXXX ), he was told the funds were not available. I was NOT notified in any way that the transaction would not go through and the first I knew was when my wife 's friend called ( he can not really afford to spend money for long distance calls ) and left a message on our house phone that they would Not given him any funds. I was NOT notified in any way that the transfer would be a problem.
This is FRAUD!! They offer a service and then will not give that service.
I spent nearly an hour speaking with Western Union employees ( supposedly supervisors-two ) and the long of the short was they were not allowing this transfer to go through
|
| 07/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Hi my name is XXXX XXXX XXXX I'm complainging about Western Union I Just want my bill to be paid on time I have to pay the XXXX XXXX XXXX XXXX.. dollers or XXXX .dollers for an Estate reimbursement Reqsal situation. Can you associate I'm useing the same debit card for my online purchases..as well I have three purcaess or rather Money Transfers in question but only have two tracking numbers and one of them are doubled for some reason they are XXXX which was supposed to go to my tax man XXXX XXXX XXXX XXXX also though he has the only other showing the amount for the same in-which not my intentions, I just wanted to associate for my Requsal I'm useing the same card this number or Mtcn is XXXX The other I had a hundred dollers sent to Mr. XXXX and they gave me a problem after I received my relieving I changed the name amen to XXXX XXXX .XXXX XXXX Please help I have a sick Mother..
My email is XXXX My Card Number XXXX XXXX XXXX XXXX XXXX ( for XXXX ) XXXX as seen on Card..
XXXX XXXX ...
And my XXXX XXXX XXXX Exspired today ... and I sent a XXXX As well with a Notery to the people at Westren Union as well with what is a Insurance receipt for delivery from the Post Office..with tracking numbers Reqlusal relivance of Notery within Reqlusal beats copy of I'd!!!! Ofcourse within whome gets notery Amritrad Obligations.
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| 07/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
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On Friday, at around XXXX XX/XX/2019, my brother from the XXXX sent {$500.00} thru Western Union. I as the receiver is currently stationed on a US Military Base in XXXX and expected to receive the funds in a few minutes after the payment was done. However, there were a series of confirmation that needed to be done from my brother 's side which he confirmed personally so the funds can be released. Initially, after calling Western Union customer service, we were told that the funds will be available in 61 minutes. So I let 61 minutes pass and at XXXX ( XXXX ) I called back Western Union to have the funds released. The person I talked to said that the funds are released. So I called the agent from XXXX XXXX where I am going to pick up the funds to check if the funds are available for pick up. The agent from the base said that his terminal is showing that the funds has been picked up with details saying the funds were released somewhere in XXXX, Colorado. It is now Monday noon here and I have not received the funds. My brother called for investigation and now, he was told to wait another week for the result of the investigation. In the mean time, we still don't have the money that I needed urgently. I am very, very disappointed with Western Union 's service. It should have been money in minutes not money in a month.
|
| 08/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent an international money transfer online through western union app on XX/XX/2020. Transaction number is XXXX. I paid {$400.00} plus fees using my bank debit card. The app stated that the transaction is under review and should be available to sender within 2 hours. But after 4 hours. the transaction was never processed, so I called Western Union customer service who asked me to email a copy of my ID so they can process the transaction as soon as possible. I sent my ID, and all they did is sending me an email assuring me my money is under " secure hold ''. I thought I did a mistake while reviewing the transaction online because there is " review and resend '' tab under my transaction number, which I clicked. This triggered another withdrawal of {$400.00} plus fees from my bank. I called within 30 minutes to cancel the second transaction according to Western Union policy, but they refused to cancel. After so many calls with them, and being put on hold indefinitely I asked to cancel both transactions and refund me. They sent an email stating they were unable to refund. They provided no reason. That means that they can hold my money for a long time. They have no reason or right to refuse to refund me. I'm asking for a refund, and I guess they hold customers ' money for as long as possible to gain some interest.
|
| 10/23/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American |
|
On XX/XX/XXXX my computer was hacked into by a guy claiming to be from XXXX and wanted to fix a virus I had on my computer. At the time I could not get out of the computer so he took control of the computer only for me to learn he had fraudulently hacked into my debit bank card, my XXXX credit I had and all in all charged off over {$1200.00} in purchases.
I was able to claim back from XXXX the credit I had there, as well as other charges he had done but the one charge i never recouped was with Western Union and that was a {$430.00} charge or money sent.
That money sent I learned was to a XXXX XXXX in the XXXX, NY and was picked up at XXXXXXXX XXXX on XX/XX/2018.
I have spoken to the supervisor XXXX with Western Union butr he claims to still be working on the case.
The debit card that was used was # XXXX. That card was shut down by my bank, XXXX XXXX as a result of this fraudlent activity. The bank claimed it was my fault.
The tracking number on the transfer was XXXX. I contacted the Sheriffs Dept and filed a complaint.
The phone number for the Western Union Manager XXXX was XXXX Opt XXXX.
I do not know a XXXXXXXX XXXX and I did not authorize the transaction and I feel i am owed that {$430.00}.
Western Union has not helped me in tracking down the guy that did this. I need that money desperately Thank You
|
| 04/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Used western union as a bill pay in store. The payment was routed to the wrong car payment company. Spoke with western union at stated they woukd contact company money was incorrectly routed to and reroute funds to correct company within 48 hours. Waited 48 hours and was told no progress had been made in retrieving funds and to wait another 48 hours. I'm meantime my vehicle has been repossessed. Still another 48 hours later no progress made. I personally spoke with company money was incorrectly routed to and was told that they had the funds on hold me due to it being attached to nonexistent account, but to that date had not received request from western union to return funds. They gave me a number and email for western union to expedite request. Called western union and was told they would note the information but would do nothing until their own back office contacted them again which hadn't been done since 24 hours after initial request. Asked for contact information of back office and was told that information is not for public consumer use and please call back in ANOTHER 48 Yours! Meanwhile my car is gone! I did not request a refund, I requested a Reroute! This is getting out of hand and in the meantime my car is slipping out of my grasp! The amount of the payment was for XXXX! The tracking number is XXXX.
|
| 12/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Dear Team, This is XXXX XXXX.
1. I have an online account with Western Union ( International Money Transfer ) from US checking accounts.
2. I have been member of this account since XXXX and it is inactive since XXXX.
I never used it since XXXX.
3. But on XX/XX/XXXX morning at XXXX XXXX CST, I have received an email that a transaction has been completed using my account and money was picked up at WU location by the recipient.
4. Similar to this 4 transactions happened within 20-30 minutes of time and these are all fraud transactions and the recipient collected the amount at WU location instantly.
5. I have called up Western Union Customer Care and they directed to Western Union Fraud department and they suggested me to close my Western Union account and respective payment method ( XXXX XXXX account ) not to get debited with these transactions and get trapped.
6. I have called my respective XXXX XXXX account and closed my account to avoid the amount deduction.
7. Western Union Fraud department had raised a case and case number is XXXX 8. They requested me to contact local law enforcement and update the details and refer to this case number ( XXXX ).
9. Hence I humbly request you to check and help in investigating this issue and resolving it.
10. I am victim of this fraud and getting trouble with it.
|
| 04/04/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2017 I initiated a {$60.00} international money transfer through western union to my family member in XXXX ( Tracking # XXXX ). Western Union refused to pay the money with no reasonable explanation. I raised a complaint with them internally and they stated they would initiate an investigation that could take up to 20 days ( Tracking of complaint # XXXX ). Days later I received a call from them stating that there was an error in their system that prevented them from paying out the money and provided me with a tracking # to claim my refund plus their {$5.00} fee at one of their agent locations ( tracking # XXXX ). When I went to claim the money they refused to pay saying the transaction was canceled and to contact Western. I contacted them and their story this time was that they refunded me the money DIRECTLY to my account. To date I have not received such refund ( attached is also my bank statement as proof ). They just continue to give me the run around with no resolution. I am now out of my {$65.00} and my family is going without due to this ridiculous way of stealing money and handling on behalf of Western Union. I hereby demand that they refund me immediately.
Please help me because these people are crooks! I am also having trouble with them paying out or refunding me another money transfer.
|
| 08/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX the XXXX, 2021 I did a money transfer using the Western Union XXXX to send ( {$500.00} US ) from my XXXX XXXX account to XXXX. Having completed the transaction, I received an email from Western Union to say that this transaction is on hold and I will hear from them in shortly. I subsequently received a call where the representative told me they will follow up with an email. The follow up email stated that I need to submit my bank statement for XX/XX/2021. Having got that email, I decided to call and request a refund. I did call and requested the refund. I was advised by the representative that I would see the refund between 5 to 7 working days. Since I called on the Friday, the 7 working days I assumed would be XX/XX/2021. The money was not refunded. I called my Credit Union ( XXXX ) the following day to file a dispute claim. I heard from my Credit union on XX/XX/2021 to inform me that they are not able to do anything. I then called Western Union. I spoke to another representative who advised me that I would need to submit a government ID in order for the refund process to begin. I subsequently received an email explaining this. I reply by sending the email. Since that I still have not received the refund. I decide now to request the assistance from CFPB in received my refund from Western Union.
|
| 06/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
transferred XXXX dollars on XXXX via Western Union. After finding out based on lack of employees the transfer would take 5 business days I called back XXXX at XXXX and cancelled. They stated would take 5-7 business days to return to my account. After 9 days I called back as the money had not been returned. Upon that conversation on XX/XX/XXXX they let me know if wasn't cancelled properly on their end. I then asked them to cancel and return money again. This time I asked since they messed it up on their end to expedite process and they said they couldn't. I asked to speak with a supervisor, I held for 20 minutes then they stated they have too high demand and a supervisor would call me back. After 10 days with no call back or response I called back on XX/XX/XXXX at XXXXXXXX XXXX. I asked why my money hasn't been returned even after the 5 days and why a supervisor never called. The person had no response. I then asked to cancel my transfer again and to speak with a supervisor both to expedite the process and to talk through the terrible service. I sat on hold again as they stated they don't have supervisors available could call me back. This is absolutely a disgrace for a financial institution. If you do not have enough employees to service requests do not take the profits when you can't handle the issues.
|
| 11/16/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Settlement process and costs
|
|
Web |
|
|
I received an expired refund check with my name misspelled and wrong address from Paymap Inc. representing XXXX form agreement between Paymap Inc. and the Consumer Financial Protection Bureau ( CFPB ) Agreement for program fees paid between XXXX XXXX, XXXX and XXXX XXXX, XXXX. Consent Order XXXX File No. XXXX.
I was instructed to call XXXX and was directed to email XXXXXXXXXXXX for my refund concerns. The automatic reply was : The deadline has passed to request a reissued check. If you have any additional questions to call XXXX and not to reply to email. I called XXXX back and was directed to same process without resolution from customer service.
Unable to get resolution, I went to search for expired check repayment policies from paymapredress.com website Commonly Asked Question : My check is expired/I lost my check. Can I request a new check to be be issued? Answer : Yes, please contact the XXXX XXXX Customer Service Center at XXXX. You can also request a reissued check by sending an email to XXXXXXXXXXXX. The website did not specify a deadline for check re-issuance which is not consistent with the e-mail reply I received. The solutions offered by Paymap were vague to have check re-issued to me, this is the reason why I had to file a complaint with CFPB to assist me with this reimbursement issue.
|
| 06/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Wired money to our son who was on a summer student program in XXXX. Correctly completed the Western Union forms and they took the fees for the transfer. When my son showed up to pick up the money, Western Union would not release the funds as they claimed his name was incorrect. His name was correct ( and matched his passport ) - apparently the root problem was they wanted a middle name on the Western Union form, hence they required information at the pick up that was not required when they took the wire transfer ( and collected fees ). As my son was stranded, it took multiple calls to Western Union to revolve. They could have fixed their mistake, several different ways, but instead refused to correct the issue until we went through multiple steps, including a call back from a manger that never happened. I want to emphasis that we were not trying to change / modify the transaction, but rather wanted them to find a way to resolve their internal discrepancy. We tried two follow up phone calls with Western Union to discuss the problems and asked for a refund - all they could do was direct me to their website. If compounded the problem that their customer service personnel appeared to be poorly trained, lacked English language skills, and did not seem have any tools at their disposal to address our issue.
|
| 07/29/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XXXX/XXXX/2015 I went online to Western Union and started a Money Transfer Transaction for {$510.00} USD to my wife in XXXX. I choose WU Pay as the method to pay for this transaction. To utilize WU Pay I had to set up their account with " Bill Pay '' at my bank. I then approved a transaction with my bank to pay {$510.00} + XXXX fee = {$520.00} USD to WU Pay. WU Pay stated on the Western Union website that the transaction would take 1 to 3 business days for approval of funds received. WU Pay told me on XXXX/XXXX/2015 they never received my payment and would not wire the money to my wife in XXXX. My Bank said they sent a wire transfer for {$520.00} to WU Pay on XXXX/XXXX/2015 and had confirmation it went to WU Pay. I made several calls to WU Pay and each time I was told they had not approved receipt of my payment and could not complete the money transfer to XXXX. Finally I told them I was going to stop payment on this but was unable to do so because it was a wire transfer originally. WU Pay held my money for 5 days and refused to send it to my wife all the while telling me they had not received funds from my bank. On XXXX/XXXX/2015 after talking with Western Union again, I received an email that they had not received payment from my bank. WU Pay has my money and will not send it to my wife.
|
| 12/18/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have had many frustrating experiences with Western Union over the past year ( have never used them until this year ) and this latest experience is what led to filing this complaint. I initiated an international transaction with Western Union on XXXX XXXX, 2015 in which the confirmation email states the money would be available in the receiver 's country on XXXX XXXX, 2015. The receiver went this morning to collect the funds ( XXXX XXXX, 2015 ) at a Western Union office with ID and MTCN number in hand only to be told the money was not available for pick up. I immediately contacted Western Union to find out why the money was not available only to be told that the money would not be available until XXXX XXXX, 2015 Eastern Standard Time United States and also told it would not be available until a specific time Eastern Standard Time United States. No where in the transaction details does it state anything about money availability being based on Eastern Standard Time United States and no where in the transactions details does it state a time the money would be available. It is terribly frustrating to share with the receiver when the money will be available only for them to go to a Western Union office ( which in and of itself is not an easy task ) and be told the money is not available.
|
| 08/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX, I received notification through my XXXX XXXX text notification that, my account is now negative balance. I immediately checked and found out that there has been 4 different transaction through WESTERN UNION MONEY TRANSFER. I immediately tried to check my western Union mobile app but I was locked out. After contacting western Union customer service I was able to access my account and found out that those money was sent to ( receiver name ) one of my family member. And they couldn't do anything since the transaction is already processed. They suggested me to talk to the receiver and settle the issue. 10 days later after numerous calls since the receiver didn't receive the money. Finally today it was found that I was hacked on western Union platform and the account number of one of my frequent receiver 's was changed and money was sent to a different account with my existing receiver name and address. I was hacked on their platform and for Western Union release the money without verifying account information and receiver information. When I called their fraud department the only response was " we've started an investigation, we'll get back to you in 30-60days '' they provided me a case number XXXX and said they were sorry about the experience. And I lost my {$2700.00}.
|
| 06/11/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX / XXXX / 2017 a money transfer of {$1500.00} was sent to XXXX XXXX XXXX XXXX XXXX vi a Western Unionim error. I calle d Western Union within 1 hour of the funds being sent to request a transfer to the correct company. Western union stated it could take up to 48 hours for the transfer to process, so then I request a refund and that would also take up to 48 hours. I call western un ion on XXXX / XXXX / 17 to see if the refund was available and they said XXXX had not replied to the refund request. I called XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX has no record of the transfer of money seeing that I do n't even have an account with them and the account number that was sent on the transfer does not even match their account numbers. I sent a fax of the western union to XXXX XXXX along with the sequence number, and they have no payments in their system. Western Union ref uses to refund me the amount that was sent to the incorrect company. I have no account now or in the pass with XXXX XXXX XXXX or any of it 's affiliate s. Western Union repersentive have stated that they have sent multiple request to XXXX XXXX XXXX XXXX XXXX since XXXX / XXXX / 2017 ( at least 3 emails ) and have not been replied to.
|
| 03/17/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I was contacted by a former vendor I had used to repair my PC, who called me up and stated that they were going out of business and wanted to repay me $ XXXX.They asked me to click their company 's link and I gave them information to credit my bank account. Well, they called and said their new customer service rep had inadvertently transferred {$2500.00}, which showed up in my online banking transactions. They requested I go to Western Union and they gave me a print out of who to wire {$200.00} to someone in XXXX. At this point the vendor had control of my PC and had placed a password lock on it so that I could not utilize it until I had satisfied their requests. I was then told that another {$2500.00} had be placed in my account, which appeared on my online statement. Then there was another {$2500.00}, followed by a {$9000.00} deposit to my PC.. Finally realizing what was happening I quit sending money after I had sent a total of {$7300.00}. The following morning I reported this to my bank, XXXX XXXX, and they closed my account. I visited the bank that day and was helped to perform stop payment on a number of disputes. I posted a police report. I was told I was not eligible to receive the {$7300.00} in money fraud from my bank even after elevating this to the district manager.
|
| 02/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent money to a friend, XXXX XXXX, though Western Union on XX/XX/2020 in the amount of $ XXXXUSD. Mr. XXXX was supposed to receive the money in his bank account, located within the XXXX, within 0-5 business days. To this day, XX/XX/2020, the money has not been received. I have sent money many times in the last 6 months to the same friend and bank account, using Western Union, and have never had any problems.
I have called Western Union multiple times, and have used their online chat service and I still have not gotten a resolution. Western Union has sent me an encrypted document, which I have attached, with a transaction ID number that they claim the bank issues once the bank receives the money.
XXXX XXXX has been to his local bank, multiple times and spent countless hours trying to find out where the money went. His bank, XXXX told him that this transaction number that WU provided me comes from a 3rd party intermediary and not from XXXX XXXX. XXXX and Mr. XXXX have also spent hours on the phone, mulitple times, with WU and keep going in circles. XXXX XXXX says they can not track the money unless WU provides the name of the 3rd party intermediary. WU refuses to give me the name of the intermediary.
At this time, I have no resolution and I dont know where my money went.
|
| 06/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I requested Western Union ( WU ) to transfer funds ( international ) on XX/XX/2019. To expedite the process, I paid WU-Pay via my bank account for XXXX provided to me. I noticed on my bank statement a few days later that WU collected funds from my bank account twice for the same transaction, on XX/XX/XXXX and XXXX.
I called WU, but they denied any wrong doing, and asked me to mail a hard copy of my bank statement. They claimed they couldn't find any record of paying twice the full amount. They also refused my request to contact my banker directly. I explained to WU that my financial privacy is my right and they can't violate my right to cover up their fault, be it benign or criminal. WU didn't care less.
I filed a complaint through my bank. The investigation resulted in my favor, and a full refund was confirmed by a letter to my account on XX/XX/2019.
WU contacted me today threatens me to send a collection note against me. I explained to them that I was expecting an apology call from them not a threat with a collection note. WU is doubling down knowing that the judgement against them could result in legal consequences.
WU again refused to contact my bank, who investigated the matter, which ruled for my favor. Why WU is harassing me? Are they discriminating against me?
|
| 10/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Initiated a Western Union money transfer to a friend in XXXX on XX/XX/2018 for {$180.00}. Shortly thereafter I received a request via email for numerous pieces of ID for the recipient before the money would be released from the hold placed on the transfer by Western Union.
The recipient went to their nearest Western Union Office but was unable by showing their ID to get the funds.
So I went to my local XXXX XXXX and had them initiate another transfer through Western Union. For this second transfer the recipient was able with his ID to go to the local Western Union office and obtain the funds.
I am now trying to cancel the first transfer and have my funds minus any fees returned to the bank account from which the funds were withdrawn, Western Union is demanding that I supply the ID of the recipient before they will return my money. It is an unreasonable demand and I do not have access to the information they are requesting.
I have already sent a copy of My WA State Driver 's License to XXXX as requested by thier customer service personnel. Just moments ago I received an email from Western Union informing me that they needed the recipient 's current address and city of birth plus a front and back copy of agovernment issued ID. This is a scam to hold onto and use my money.
|
| 09/10/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
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Web |
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XXXX used wester union online services to transfer XXXX $ to my overseas bank account with XXXX bank XXXX. I did the transaction on XXXX XXXX 2015. The money has not reached my bank account in XXXX till now. I have already escalated this issue with Western Union on XXXX XXXX 2015.
Since then i have been calling western union customer care and they have always given false status and have been transferring my call to various departments, they have also told me that money will be refunded to my account but have not refunded till now.
I have been harrased by there operators for hours during the call. They even hang up on me various times and have kept transferring my call to various departments who have no clue about the issue. Till today alsowhen i called them they told me that it has been transferred and when i reported its not there then they told me that they will have to escalate the issue and it will take XXXX business days.They are not even telling me the status and holding up my money.
Please find the transaction details : western union online id : XXXXXXXXXXXX number ( MTCN ) : XXXX I am attaching the statement of XXXX bank for XXXX which shows that money has not been transferred till now. The statement is password protected and the password to open is : XXXX.
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| 12/03/2015 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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|
Web |
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Hello, I used Western Union ( WU PAY ) service to send money to XXXX for emergency on XX/XX/XXXX. I call WU on XX/XX/XXXX to see if they got money from my bank yet and they said due to technical issue so they have not received the money yet. I called my bank company to check if my money has been sent to WU and I was told that money has sent to WU. I called WU pay back and explained to them and was told to call back in 24 to 48 hours to check the status of the money. I called them back daily after the XXXX and until the XXXX I got an email like this : " Your payment was received on XXXX. We sought the assistance of our escalations team to allocate your payment to the order. We had a technical issue that was identified and in the process of fixing it. We will notify you once response is receive. We do apologize for the inconvenience. " I called them right after the email on the XXXX and was told my transaction has been cancelled and I will receive the refund within 3-5 busniness days. I questioned them why did not they notify me about the cancellation and the answer was : " you did not receive an email from us yet? I am so sorry if you did not " Today is XX/XX/XXXX and after spent 5 hours of talking, waiting from dept to dept I still have not received my refund yet.
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| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
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Web |
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XX/XX/2022 I deposit a Western Union check in our account through the ATM. The check was for a refund from a money order in the amount of {$480.00} MO # XXXX & {$480.00} MO # XXXX. Total of both checks was {$970.00}. XXXX XXXX stated the checks had a stop payment on them and the funds were not collected. My account will close due to fraud on XX/XX/2022. I reached out to WU. A female representative repeatedly says the funds were available. I received a copy of the cashed money order showing the funds were paid. I called XXXX XXXX again on XX/XX/2022, explaining what WU sent me.
The representative insisted the checks were fraudulent. Wednesday, I sent copies of the checks to XXXX and asked them to waive the processing fee, because my account was closing due to the checks being fraudulent. I asked a for a manager or supervisor to call me or at least email me. I received nothing. I still have outstanding checks that XXXX insisted they couldn't cash due to a stop payment order placed on them. Here are the other XXXX money order numbers MO # XXXX Amt {$500.00}, MO # XXXX Amt {$50.00}, and XXXX XXXX Amt XXXX. Please have the fee waived on all 3 money orders and include {$30.00} additional fee for the previous money order that caused my account to close for fraud.
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| 10/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I transferred money through WesternUnion and money was deducted from my account at the same second. After a few minutes i got email transaction was not approved by the bank and to call the number behind my card.
I called bank and they confirmed money was transferred at the same time and there was no delay from their end.
Then i called WesternUnion and they said they have got the money but they can not process the transaction and it will be refunded to my bank within 7 working days. I borrowed that money from a friend to send my family. My brother had accident and they immediately needed money. WesternUnion union claims on their ad, website and apps that money will be transferred within 2 minutes even their hold music is send money to your loved ones within 2 minutes No help from the staff and they kept on saying i have to wait 7 working days.
I understand the policy but i was told to call the bank because they need approve the transaction and i checked with bank and it was a lie.
They were unable to give any reason for declined transaction.
I even have my bank statement showing the money was gone to WesternUnion account. Who is liable for the delay and hassle their stupid website and false claims have caused.
I dont want it to happen to someone else.
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| 04/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I was involved in a romance scam. He kept stating he kept having a serious of unfortunate events and needed money. XX/XX/XXXX he contacted me through a social media called " meet up '' We exchanged emails, numbers and text. Stated his name is XXXX XXXX and lives in XXXX XXXX NJ Stated he was an XXXX XXXX XXXX. Sent me pictures of what he claims to look like. Eventually he claims he went to XXXX and things kept happening. Machine fell in water and he needed money, no access to bank account or his credit cards, got in a car accident, got stabbed, needed money for medical bills, food and airfare. Wallet got stolen. Finally this XX/XX/XXXX he repeated his story of getting into an accident and sent same pictures. I am still in contact with him superficially because I want him to get caught and stop. He does not know I know. Through Western Union and XXXX XXXX I have sent over {$15000.00} to several different people. He claims his name is XXXX XXXX. I sent money to XXXX XXXX, XXXX XXXX, XXXX XXXX in XXXX claims address is XXXX XXXX XXXX XXXX XXXX XXXX. I have filed a report with local police but they dont think they can do anything and have not contacted me further. I have receipts, pictures, texts and emails.I cant upload the western union receipts on this form
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| 04/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Hello, We having been having problems with Western Union. We attempted to send {$450.00} to XXXX on Monday XX/XX/XXXX. When the recipient tried to pick up the money, he was told it was on hold. We went back to the agent at XXXX supermarkets to try to resolve the issue. Someone standing in line had the same problem with sending money to XXXX. We called WU and they instructed the recipient to go to a different WU pickup location. He did but had the same problem. We finally decided to tried to get a refund and were told it would take 24 to 48 hours. Our problem has been going on for several days. They finally authorized a refund of {$1500.00} ( triple the amount we tried to send ). When we told them they made a mistake, they told we had to wait another 24 to 48 hours. We have been lied to several times by WU. They hang on us and hang up on the agent at XXXX. XXXX has been very helpful but WU seems unwilling to work with us or XXXX. I gave permission to speak with WU. They refused to speak to him even though I gave permission. The last time we spoke with WU on XX/XX/XXXX, they claimed the money had already been picked up. It is inexcusable for them to take this long for them to fix their own mistakes. What kind of action can we take to get this issue resolved?
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| 12/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I paid Western Union {$240.00} on XX/XX/2018 for a transfer of {$210.00} to XXXX, XXXX. When my fiance tried to collect, she was denied, without even being given an explanation. The tracking number is XXXX. When I went back to the place of purchase, they called Western Union and told me that I had to send an e-mail with the tracking number and a picture of the identification, current address, and place of birth. after collecting this information from the recipient, I sent the email. after 2 days I still had not heard back from them so I called their customer service. I spent most of the day on the phone with them, being transferred back and forth. I repeatedly asked to speak to a supervisor and each time I was transferred to a line that just rang continually with no response. The last time I called, my tracking number was not even recognized, nor was the phone number that is associated with the transaction, ( yes I entered the right number, I did it twice ). Western Union has taken my money 6 days ago, and when I tried to get it back, was told that I could not get a refund. As I write this, it is Friday, XX/XX/XXXX. So not only have I been defrauded, but this has also ruined XXXX because they told me that this could not be resolved for many business days.
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| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Hello, I'm XXXX XXXXXXXX XXXXXXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX in the state of Georgia, USA.
Our congregation supports missionaries across different countries in XXXX XXXX, through our support we help them meet their financial needs. So far we have a list of almost 20 people that we are currently supporting, sometimes we even send money for special projects or unexpected needs such as : family deaths, travel, surgeries and education expenses.
In response to the continuous block of our accounts and transactions, I have submitted the documents requested to Western Union and I keep being blocked from sending money transfers. I have requested the reinstatement form and submitted a bank statement to Western Union On XXXX XXXX, 2021, at XXXX XXXX and XXXX, XXXXXXXX XXXX XXXX at XXXX XXXX XXXX. and I have not received a response.
Today XX/XX/2021 I called western union to request a refund that one of our receivers claimed and they do not want to pay.
This is the money transfer details.
XX/XX/2021 XXXXXXXX XXXX XXXXXXXX XXXX XXXX # ( XXXX ) : XXXX XXXX XXXX I hope we can clear this out ASAP. Our people is in need of our support and we have encountered many problems with your service resulting in significant delays.
Thank you, XXXX XXXX XXXX
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| 08/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
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|
Web |
Older American |
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I purchased a Western Union Financial Services Money order from XXXX, their agent, on XXXX XXXX XXXX XXXX in XXXX XXXX XXXX last year. I never used it or fllled it out. This XXXX I wrote my name in the pay to line, endorsed it on the back, and deposited it to my bank, XXXX. Western Union charged back the entire amount, {$420.00}, without explanation. I subsequently contacted Western Union and sent them copies of both sides of the money order they returned to my bank, with the debit to my account, and my purchase receipt. They claimed the M.O. was expired because it was over a year old. THERE IS NO STATEMENT ON THE M.O. THAT IT IS ONLY VALID FOR ONE YEAR. Instead the terms on the back say if not cashed in one year, they will start charging {$1.00} per month.
So far, Western Union insists I either have to pay them {$30.00} to " trace '' the M.O, which I have no need to do ( and get a notarized statement ) or apply for a " refund '' for my money which they have, for a {$15.00} fee. THIS M.O. WAS NOT LOST OR STOLEN. I DO NOT NEED A REFUND! They need to credit my bank account for the illegal and illicit chargeback.
attached is a pdf with one of my letters to them, including copies of the money order, receipt, and my bank record, which they received from me.
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| 08/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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|
Web |
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On XX/XX/2018 l walked into the XXXX XXXX store located at XXXX XXXX XXXX and went to the customer service desk. l sent money to XXXX in XXXX, XXXX, using the Western Union service, to my sister in law. That money supposed to be used for expenses at the hospital for the XXXX of my mother in law. The amount sent was XXXX U.S. dollars.
Unfortunately the money never was received by my sister in law, who was in charge of receiving the money on the same date mentioned above at XXXX XXXX. After 25 minutes, the money was processing but my sister in law never received the money. She called me and said that she never got that money and that they just told her to check the tracking number and come back the next day. When she did they told her " Sorry but this number does not exist in our system. '' I walked into XXXX XXXX store again to explain the issue. They tried to call Western Union but they never answered. I told the person who was attending me that I was calling Western Union customer service for almost the whole day and nobody answered me as well. It is unfair that no one answered for the entire day. That's why l called the Consumer Financial Protection Bureau. Thanks to the person who answered me and told me what to do in order to receive my money back.
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| 10/07/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I got an email a few months ago from the risk collections department of Western Union that somehow I had got a money refund twice from a lost money order. Its been a good year or over but I have been getting emails I could almost call threatening from the getgo from them. I was unable to use their system from credit or debit cards so I sent 2 checks from 2 instituions as I was not in a great spot financially at the time. One from my XXXX XXXX. One through XXXX as to use a credit card for a fee as I was financially strapped. I believe one went to the address for the risk collections department, And the other to Western Union Corporate headquarters. after a few more emails and a phone call i was assured both checks would be cashed and debt settled. a few months later I got an email saying I owed the amount again. The full amount. I asked why and were my checks sent not deposited. They said both were returned. I never got any email or call or info from my credit union or plastiq or charged a fee for returned checks. I believe either the risk collections departments employees are either to incompetent or inconvenienced to deal with depositing checks and or kept the checks hoping I'd pay this debt again and then deposit those checks in a fraudulent manner.
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| 03/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American, Servicemember |
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Very recently I got a call from a man calling himself XXXX XXXX, an investigator saying I had recently sent a series of money payments to a XXXX XXXX XXXX in the XXXX and that XXXX XXXX had ties to a criminal organization. This was on my answering machine and XXXX XXXX asked me to call XXXX to discuss the matter. I did not call back. The next day I got 2 calls from men claiming to be with XXXX concerning the same issue asking me questions about my relationship with XXXX XXXX XXXX, I refused to answer, I told them to contact my local police and I would talk to them. The caller said, " it does not work that way '' but they could mail me identification papers, ( they had my mailing address. I ended the conversation at that time by hanging up on them. I called the Department of Treasury consumer line and asked if XXXX XXXX worked for them, I got a voice mail today saying he does not work for them.
I do know of XXXX XXXX XXXX as he is the son of a friend of mine in the XXXX. I did try to send him money once thru Western Union but it failed because a transfer I tried to his mother failed as well. There is more to the story 's after math but that would be another case. The bottom line is Western Union had to be hacked and the scammers are still after me.
|
| 09/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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|
Web |
Older American |
|
On X/XX/2017 I went to the online portal of Western Union to transfer {$500.00} from my XXXX checking account to an individual in XXXX XXXX who would collect the funds at an authorized Western Union Location. After I entered all of the data required to enable WU to make the funds available I received an acknowledgement from WU assuring me that the transaction was in fact being processed and that I would receive a code # for the recipient to collect the cash in " minutes '' as per the WU service promise on their site.
As time passed and I did not get the pick-up code for the recipient and availed myself of the tracking tool provided by WU. The first track replied with the transaction was being processed, but it was take 30 minutes. When that time expired the next track returned that it would take two hours to enable the pick up in XXXX XXXX. I then called WU customer service and spoke with an agent who told me it would take as long as 6 hours to enable the transaction even though WU had taken the {$500.00} + {$49.00} in fees from my checking account. I asked to have the call escalated to a supervisor who finally disclosed that I was blocked from using WU services. I asked for a reason or cause as was told that was all I was going to learn. WU # XXXX
|
| 10/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
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On or about XX/XX/XXXX I purchased 4 Money orders for XXXX each which I made payable to XXXX XXXX XXXX ref numbers are XXXX, XXXX, XXXX. I mailed them to XXXX XXXX payment address as I had done several times in the past. I noticed by the end of XXXX that the MO had not been applied to my account. I called XXXX XXXX immediately. Western Union told me they would request a copy of the MO be sent to me for inspection XXXX and XXXX passed I called numerous times until I strongly suggested they process my claim and get me these copies. I finally got a copy of 2 of the money orders which I then called and asked for the others to be sent to me as requested 2 months prior. Western Union sent the other 2 by this time it is early XX/XX/XXXX I called them back they told me that I would have to wait to receive paperwork by the end of XXXX I received the needed paperwork, had to spend XXXX for notary fees and sent requested documents on XX/XX/XXXX, which they received XX/XX/XXXX per USPS tracking return receipt. I called today they claim to have received the documents and that an investigation will begin. Claims department asked me to call back XX/XX/XXXX. I do not have the means to wait for XXXX for this period of time. I am sadden for people with lesser means
|
| 08/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
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On XXXX XXXX,2017 I saw in TV the commercial of Wetern Union where they offered money transfers in just minutes, and I decided to tried it.I download the app in my phone and I did the transfer for a fee of $ XXXX.What happenned was that my Mom have n't received the money yet, and she has {$0.00} in her bank account, so she ca n't even get medicine or food.How is it possible that they advertise a service that has nothing to do with the reality? My Mom and I were worried from the first day, but we said let 's wait because maybe for being first time users they verified the accounts and the information, but today I checked the bank account and it was still empty.I called them, and they said that the money will be available on XX/XX/XXXX, and they ca n't do anything to help me, just cancel the transaction and wait for the same amount of days to be effective.I explained to them the necessity of my Mom for having the money, and I asked the help of a Supervisor, the person with whom I was talking told me that it is not possible for them to change the transfer once it was made, so I feel very sad and very frustrated because they treated me without any kind of compassion, they simply do n't care.It 's a shame that in this great country things work so bad.
|
| 10/01/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I Western Union {$40.00} to a family member in XXXX XXXX almost a month ago, the agency refused to give my brother the money because they made a mistake in the spelling of his name, I contacted Western Union and requested a refund so I could re-send the funds, they said there was no need for all that, that they would fix it and release the funds to my brother I accept it that thinking this people were righteous, my brother went again to try to collect, they refused him again, I called Western Union again and now they 're claiming is government policy and are requesting my brother email/mail a copy of his ID to their headquarters in order for them to release his money to him, my brother has shown his ID to the agency, why should he have to send copies of his id to some office somewhere for XXXX knows in whos hands it will land just so he can get money I personally sent to him? I requested a refund and western Union through a supervisor named XXXX who refused to give me his last name he claimed because of security issues, refused to give my money back, XXXX ( operator number XXXX ) feels unsecure at telling me his last name, but XXXX speaking for Western Union wants a copy of my family member 's ID? whos keeping my brother safe from them?
|
| 05/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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I had sent a Money Transfer ( MTCN XXXX XXXX XXXX ) for XXXX XXXX to XXXX XXXX XXXX in XXXX, XXXX , through Western Union. Since the Beneficiary did not collect the same, I got a letter from Western Union, asking me to go to their Agent and collect a Refund, if I want to. Accordingly, I went to the same Agent ( " XXXX XXXX XXXX '' in XXXX XXXX, NY-XXXX ) through whom I made the transfer. He confirmed that the amount is not picked up but he can't process the refund unless I call Western Union at XXXX and get another Code Number.
Accordingly I called that number and spoke to one of their CSRs - XXXX ( Employee Number : XXXX XXXX ), probably in The XXXX. She verified all the information and and put me on hold for almost 20 minitues and at XXXX XXXX said that the she can't process the refund and I will have to wait for a call from some other department, which might come in 24 hours.
I do not understand why I have to wait another 24 hours, since the Money Transfer is still pending in their system and she has verified all my information. .I told her, I have worked in the Money Transfer industry at the CEO level in the US and also abroad for over 2 decades and have never heard of any such rule.She says that is the rule of Western Union .
|
| 02/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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On Wed XX/XX/2020 XXXX XXXX, an unauthorized Western Union payment transfer was made from my account and using my personal bank account information to transfer an amount of XXXX USD to a person I do not know. This is the information that I received in an email : Receiver Name : XXXX XXXX City : XXXX Country : XXXX ZIP:XXXX XXXX, XXXX At XXXX I received an email notification that the payment was successfully and that alerted me to this unrecognized activity.
At XXXX another transfer payment was attempted ( WU tracking number ( MTCN ) is : XXXX ) for an amount of $ XXXXUSD to a recipient that I do not know either : XXXX XXXX Address : XXXX XXXX City : XXXX ZIP:XXXX Country : XXXX Mobile NumberXXXX Expected Foreign Country Payout Location : XXXX, XXXX Western Union Customer service called me, and I confirmed that I did not authorize any transactions on that day.
Western Union provided me with a case number : ( XXXX ) I also contacted my bank ( XXXX ) and they put an alert on my account. I am in the process of disputing that charge but the bank is not willing to confirm the dispute at the moment.
Please advise what is the best next step of action that I should take to resolve this issue. Thank you, XXXX XXXX tel ( XXXX ) -XXXX-XXXX
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| 01/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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My name is XXXX XXXX XXXX on the XX/XX/2017 i wanted to send money to XXXX to my family. When i went to western union XXXX, i was refused by the western union that i can not sent money western union USA has block your name. I send my email to XXXX XXXX XXXX USA unit. they responded by sending me a restatement form which i filled in on the same date, and they said within 5 days they will respond. Western union USA asked my copy of my passport, proof of employment a copy of contract all this i send to western union.
My complaint is that they is no due care western union are personal document. when they request this document they do not put the contact and name of person request for very important documents from western union .Is this professional. Western union after taking a copy of my pass port, contract of work .work visa and details of my wife. they have not come back to me .help i am scared may be it fraud scam to steel my documents. Because western union has office and argents in each country to close check identify face to face instead of asking through internet why can they ask the agents to check the identity .Right it is 7 days western has not able to help and i can not send money to my family.
Kindly help me. XXXX XXXX
|
| 04/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
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I sent {$200.00} USD to XXXX on XX/XX/2020 with the agreement that it would take " 0-2 days '' for the transfer to show in the receivers bank account, The XXXX XXXX XXXX. Once the transaction is completed, I received an email stating it will be deposited " by XX/XX/2020. '' I am now being told that the received needs to be registered with a third party bank in XXXX prior before the transaction can be completed. The third party company was never mentioned at the initial and during the transaction. The receiver does not meet all the requirements for the third party and now I am being told I can not get a refund, I will have to wait on when they get the funds back to Western Union. I also called Western Union, spoke to XXXX twice and XXXX several times which resulted ion me being disrespected, hung upon, refused a supervisor, promised a call from a supervisor within hours, transferred to a ringing number with no answer or voice mail.My email today is to let you know that Western Union breached our contracted ad did not provide full disclosure prior to taking my money. It is now XX/XX/2020 and the receiver is not in receipt of the funds. Western Union mislead me to believe the money will go to XXXX XXXX XXXX XXXX and within 2 days.
|
| 10/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2019 I executed a transaction to sender {$140.00} to my son XXXX XXXX in XXXX. The total cost of the transaction was {$150.00}. When my son attempted to pick up the money, he was informed that the funds had been returned. ( We were subsequently informed that my son has been barred from receiving funds for reasons that have yet to be explained ) The transaction was sent under Tracking No. XXXX I returned to the XXXX XXXX XXXX # XXXX where the transaction originated.The agent called Western Union for information on the refund. He was given a refund no. XXXX and instructed me to check in 3 hours. I checked with Western Union later that day and the following day being informed that the funds were not yet available. Two days later, I went back to the agent at XXXX and who spent 30 minutes on the phone with Western Union - he was told the refunds had been issued in Colorado and that they would have to do an internal investigation. The matter has been given a case no. XXXX.
Repeated calls to Western Union have failed to result in any significant action. In the two weeks since this occurrence, I have received no communications from Western Union explaining their actions or indicated when or if I would received the funds.
|
| 07/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
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On XX/XX/XXXX, I purchased a money order at XXXX .upon me reaching my car, I realized my money order was missing. I immediately went back to the store. ( XXXX ) store clerk began calling Western union on my behalf. I was immediately able to obtain the form, and send them back the same day. Upon them receiving the forms, they requested me to complete an affidavit. I submitted on XX/XX/XXXX, western union confirmed receipt, and I was told, it would take ( 15 ) days, and I authorized them to take out the fee for a refund.. After ( 15 ) days, I attempted to reach out, and I would received different responses, in which cause me to belief, something is wrong. Originally, I was told that my refund is being process, and then I was told that they mistakenly cash the money order even at that I had submitted a stop payment on it .and should received the name of the person that cash it. But never did, and every attempt, I made to reach them fail as if they had caller ID. I m on XXXX an to be taken advantage of by western union is sad/ and a disagrace. I will continue to complain to my state officials as well as companies like the XXXX, to expose these major companies bad practices.
Please look into this matter Sincerely, XXXX XXXX
|
| 04/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
My Western Union acct # XXXX. I only used it once to wire money to my friend in XXXX on XXXX XXXX, 2019. On XXXX XXXX my second attempt was refunded to me. When I called WU the rep questioned my relationship with my friend. One day later, I was sent a request to pick up the refund for complete transfer amount and fees with their agent. I was puzzled, but tried a week later to send to the same friend but was stopped at the input at agent pc. I received a security code message but did not record it. A few days later I tried to send again on my own pc and was not able to do so. I went to a storefront agent and was not allowed to complete the transfer. It seems my name or my friend 's name was being flagged. On XX/XX/XXXX, I tried another vendor " XXXX. '' They took the transfer via pc, but the next day canceled the transaction and even closed my account. Since then I have been trying to get an answer out of WU. After my second attempt to transfer money they must have flagged my name. I have been in email contact with them for weeks with no response. I am unable to talk to the correct department directly. We can only communicate via email. They make promises that they do not follow through to give me an answer as to why?
|
| 11/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
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|
I was asked to obtain a money order as a deposit to rent property. I obtained the money order in the requested amount from XXXX and submitted to the real estate agent for XXXXXXXX XXXX XXXX. I wrote " XXXX XXXX XXXX '' on the money order. Thereafter, the lease fell through. The agent returned the money order. I have since taken it to my local bank, spoken to my on-line bank and the XXXX at the same location of purchase. I have the money order and the receipt in my possession, and the payee is in my handwriting.
XXXX advised that vendors are not permitted to accept returned money orders. They referred me to the Western Union website and the XXXX telephone number. The number is a recorded line and there is no option for an agent.
Basically, I have {$500.00} tied up in a worthless piece of paper, and I want my money back now. Western Union voice recording requests {$15.00} to be paid in advance to them to " refund '' a money order. That is akin to a stop payment on a check, but I have possession of the money order. The {$15.00} fee was never discussed prior to obtaining the money order, nor was the length of time to obtain a return of my funds.
How can I get my money back without further expense or additional time?
|
| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Full return in cash not check of {$300.00} plus fees of XXXX i don't want the pennies.
Compensation for my time and my wife 's time and expenses ( cab fare to and from the store.
Investigation into Western Union to see if the are practicing XXXX discrimination in their " refusal '' practices. Statically did WU the refuse the same percentage of transactions for XXXX, a predominately XXXX nation as they did for XXXX and other XXXX XXXX XXXX.
A signed written explanation as to exactly what " compliance and regulatory issues '' my {$300.00} transaction violated. I have XXXX sending money on a weekly basis to the same person for the past 12 years. XXXX computer system cant tell that to them.That should take care of the " consumer fraud '' excuse. As to the " money laundering ' excuse, I really don't think the drug cartels are interested in the {$300.00}.
After some research I have l learned that in 2017 Western Union reached a settlement with XXXX and FTC over these exact issues and was fined over XXXX XXXX dollars. I think they are using small people like me to defraud the FTC and XXXX that they are complying with any consent order they may have signed. I think you should refer this matter to these federal agencies
|
| 09/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
This is continuation of my last complaint XXXX, which CFPB closed. But the problem remained unresolved.
In short, I had sent {$1000.00} to XXXXXXXX XXXX XXXXXXXX via WU. WU claimed the money was transferred XXXX XX/XX/2023. I have been communication with both WU and XXXX since that time. But all I received is denials from XXXX and WU 's claim of successful transfer. XXXX demanded a SWIFT number, which WU provided to me, and I sent that to XXXX. XXXX corporate office now wanted to correspond with WU directly to track the missing money. I gave XXXX the email address of WU ( name : XXXX ). XXXX wrote to XXXX and waited for a response. I suppose WU ignored them. A reminder was sent. This too was not answered. Then I wrote wrote WU to ask if the contacts have been made. No response. On XX/XX/XXXX I sent a reminder to WU. To this date, no response.
I am getting the runaround. If one of these two entities clearly tell me that the money has been lost and neither can do anything more, that would be a resolution - not the one that finds the money but I would at least know where they stood.
I am attaching a pdf of this last letter to WU which has the chain containing previous communications of mine with both XXXX and WU.
|
| 12/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American, Servicemember |
|
I made a Customer Access Request and provided the appropriate documents however I was never provided with the detailed documents ( See attached page XXXX ) I anticipated receiving such as : 1 ) Banking Security Code Authorization approval document receipts authorizing the specific transaction ( Indicating the Date and Time of authorization ) Card Purchase Date XXXX/XXXX/2016 ; Posted XXXX Checking Account XXXX/XXXX/2016.
2 ) The Name of the Individual who was supposed to receive the funds XXXX ) A Copy of the signature release form from the vendor who released the funds to the intended receiver.
What I received from Western Union are shown on pages XXXX and XXXX of XXXX pages ; and if you notice XXXX/XXXX/2016 was not even listed on the Western Union documents provide me.
I contacted Western Union concerning the error within the provided documents See page ( XXXX ) of ( XXXX ) pages for specific details. Pages ( XXXX ) thru ( XXXX ) of ( XXXX ) pages shows details of follow up attempt inquiries as to wither or not I would be provided the original requested documents.
I may have spoken with Western Union one time since XXXX XXXX, 2016 concerning this issue and conceded to file a follow up complaint with the CFPB.
|
| 03/14/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
On XXXX/XXXX/2016 I sent {$300.00} plus a {$10.00} service fee through my savings account at XXXX Bank to Western Union via online. I was to receive an email with the tracking # but no email arrived. I did not have a tracking # and when my son went to pick up the money he was unable to get it. Online at both my bank and Western Union ( using my cell phone # at WU ) I was informed the money was transferred from my account and was at WU. I went online to WU and after 2 hours online and on the phone the rep told me they would resend the email with the tracking # within 24 hours. An email again did n't arrive and on XXXX/XXXX/2016 I called WU again. I was told they never resend an email but they could refund my money and I could resend the money again. After being on the phone for 30 minutes the rep said he had to transfer the call so I could get a tracking # for the refund. I spent another 1/2hr on the phone to finally be told WU can not refund the money and I would have to do that thru my bank. I finally resolved my issue by calling my bank. WU lied to me from the beginning about everything. If I had n't pursued thru my bank they would have kept my money. Their reps do not speak good XXXX and lie to the consumers.
|
| 06/18/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I use Western union to send money and I have to constantly call to get money released and I do n't get the issues resolved, one person from the company tells me that I do n't need to call to get it reased but then when I send the money it wo n't get delivered to my famy member unless I call, I get charged for the service and I expect to get it, today was an agent being really unhelpful and rude just making me feel uncomfortable and global sanction and interdiction department wo n't help me. I still get charged and get not the device I 'm paying for. They will not help me resolve the issue, I have spent about 10 hours ( combined ), trying to get them to give me a service as they supposed to since they are getting paid for it. I asked for an explanation and they ca n't seem to give me a clear one, they want me to call every time even though I should not have to call, my friends and co workers have use the service and there was no need to call customer service for it, they can use the online service and will be done XXXX operator XXXX from the department in charge on this complaints will not even attempt to help me. Please help me to not have to stop work or whatever I 'm doing to get service as I should. Thank you
|
| 03/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I had initiated money transfer from my XXXX XXXX account to my XXXX NRE account on XX/XX/XXXX and I used Western Union Money Transfer for this transaction. After I completed the transaction, I received email from Western Union which confirmed that the money will be available on XX/XX/XXXX in my XXXX bank account. When it was not credited on XX/XX/XXXX, I contacted the customer care on Western Union and they said that the transfer was completed from their end and I should check with XXXX XXXX in XXXX. On contacting XXXX XXXX, they said that they have not received the money and hence not completed the transaction. I again called back western Union and this time they asked me to wait until XX/XX/XXXX as XX/XX/XXXX was weekend in XXXX. Even on XX/XX/XXXX, money did not get credited. On XX/XX/XXXX, they have withdrawn money from my XXXX XXXX account and yet it has not been credited into my XXXX bank account. I contacted the western Union customer care today ( XX/XX/XXXX ) and they said that they are escalating it with some concerned team and I will get resolution in 14 days. This was an urgent money that I needed in my XXXX bank account to help my dad pay for a loan installment. I can't 14 days and need help here.
|
| 01/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hi there, I initiated a money transfer through Western Union Money Transfer company on XX/XX/XXXX. They promised that the funds will be available into the receiver 's account within 5 business days. But, it was not available even today which is XX/XX/XXXX which is more than 2 months. I was even not able to get any information on the issue. The only information I can get is that there was a pending verification. This is the only information I can get from both my online account and even from the Western union customer care. I did all the procedures which they had suggested me. I was keeping n calling them from these 2 months as there was an urgent need of this money to my receiver ( my father in XXXX ) but none of them were able to solve the issue. I was kept on call being transferred from one department to other department. I literally spent atleast 40-60 hours on call and chat with them. But each time they kept considering the issue as new one. I didn't see any kind any progress on my issue. Finally, I was fed up and lost hope that the issue would be resolved. Hence, I'm filing this complaint. Hope, the department would take necessary action and help that my funds would be available to my receiver. Thank you.
|
| 10/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Web |
Servicemember |
|
Back in XXXX I purchased a money order from XXXX 's and XXXX Georgia and mailed it to XXXX and my money order never made it so I called Western Union and they told me what to do in order to get a refund so I got a {$15.00} money order and sent in my form for refund from Western Union Western Union then sent me a check that was uncashable after going to XXXX and XXXX XXXX which the check is a XXXX XXXX check but XXXX XXXX said the check is bad so then I called Western Union again and they gave me another check which the second check number is XXXX I went today to both XXXX and XXXX XXXX again and they have indicated that it is a bad check so if I am having this problem I'm sure several people are having this problem and this is a big issue for a company like Western Union to provide bad checks to customers I have been without my money since XXXX because Western Union keeps sending me that checks the check amount is for {$75.00} and that {$75.00} I do not have in my pocket as a XXXX person as a XXXX survivor I can not go pick up medicine because I do not have my {$75.00} to pay for it and that is not okay this needs to be addressed and Western Union needs to have this address I want my money as I should have it
|
| 09/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Received an email from Western Union that money had been picked up on X/XX/17 in XXXX, Ga by XXXX XXXX. I immediately contacted western union. Spoke with XXXX. I informed her that I did not know this person nor did I send any money to anyone via western union. I had previously sent money to my sons & always had problems each time. Those times I actually sent money were horrible experiences. I had to call both times previously & was on phone with western union too long. It was not easy at all to do money transfers for my sons those times so I told western union that I would not be using their services again. I asked to be removed from list. I did not make a transaction via western union since & will not. I again reported this fraudulent activity & told them to delete my information from their system. XXXX stated she had made fraudulent report. I asked that they not email me, requested call back. I may not check email daily & wanted to be updated on status of this fraudulent activity. I did not authorize this & therefore stated that money best not be deducted from any accounts of mine. I do not know this person & want to report western union for inappropriately transferring money without authorization from me.
|
| 11/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Please Need Help With my Problem Hello, i reported that my account has been not working from a few months ago after i lost my phone device.
i sent many email to XXXX about the problem with my account when i try to send money.
They ask me for several information about verification processes for help me to reinstate my account.
The main problem is that i reported many time that the website upload.wu.com is not working for send document.
I sent my document to the email but all agents looks like they really do not read my email and always sent me the same answer about sent the document to the link upload.wu.com. I feel really tire because i sent many email with the explanation, ( that link is not working for send Documents ).
Other problem is that customer service cant help with my actually problem because they said i have to contact to XXXX.
I have been using western union services for several year and its important to me to fix any problem with associate with my account.
Western Union [ ref : XXXX : ref ] Western Union Case Verify my Id ref : XXXX : XXXX Western Union XXXX XXXX XXXX : ref XXXX XXXX XXXX XX/XX/1988 XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX zip XXXX XXXX
|
| 10/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
hi I am a customer of Western Union and I am writing to file an official complaint with Western Union regarding theirmoney transfer issues. I have been sending money with Western Union since XX/XX/XXXX. Recently in XX/XX/XXXX, the company has adopted unfair trade practices in its money transfer transactions including offering different exchange rates when initiating a transaction via its mobile app as opposed to the in-store kiosks.
Issues at hand : 1- within a periodof 6 months, Western union has hiked its online transfer fees from {$4.00} to {$5.00} and now to {$7.00} per transaction ( the latter is conditioned on a lower currency exchange fee _ XXXX ) 2- twice this week I initiated money transfer online but before I completed the transaction, the currency exchange rate dropped from UGX XXXX to UGX XXXX per US XXXX dollar. Obviously I cancelled the transactions and did the transfers using the in store kiosks which gave me the higher currency exchange rates of ugx XXXX shillings XXXX per US dollar BUT with an even higher transfer fee of {$8.00} now. This is a ripoff and illegal to charge different charges for the same transaction to the same location for the same amount.
Please help Very upset customer
|
| 03/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/XXXX, I made two separate transfer each was for the amount of {$1000.00}, of which {$49.00} was the fee per transfer. The total taken out of my business account was {$2000.00}. Western Union informed me that after using this existing account for two transfers, that they would not allow the transfer to take place, since the account was set up as a personal account, but with a business account details. ( Even when the account was set up under a business name XXXX As such they would NOT allow the distribution of funds to be sent. On the same day, I requested for the funds to be returned to my account. Unfortunately, as of today, XX/XX/XXXX Western Union ( WU ) has not returned the funds. Instead, it states that the funds were distributed. Unfortunately, every time I called the customer services provides numerous reference number, but no funds were ever returned to my account. I have also submitted emails at WU but this situation is not resolved.
After several attempts, I have asked for my bank to dispute the transactions, but unfortunately, I am told that the 78 days since the transactions it does not guarantee the bank is able to recouped the funds. They will try but suggest I file this complaint.
|
| 05/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I attempted to transfer money has I have in the past to someone in XXXX. This is the only person I have difficulty transferring money to.
Today, XXXX XXXX put the transaction on hold, and when I called to find out why they grilled me for XXXX XXXX asking how I knew this person ( who I previously had transferred money to 2x on their own systems ), how old he was, when I last saw him, what he would spend the money on, etc. I answered every question without hesitation.
They kept me waiting for a total of XXXX XXXX, and then said they could not perform the transfer. When asked why, they refused to say. I asked to speak to a manager and was kept on hold for another XXXX XXXX, they returned to say I would need to continue to hold. After XXXX XXXX they hung up the phone.
During the call the attached email was received at XXXX XXXX confirming the money was transferred. As of now ( about XXXX XXXX later ) the transaction shows as " in progress '' on their website. All the while, they told me it was cancelled.
XXXX XXXX systems are inaccurate and clearly not communicating consistent information to consumers. In fact, the agent was also deceitful.
I have transferred money to others today and had no issue.
|
| 05/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX XXXX/My WU XXXX First of all, I have been transferring funds to my international love ones for over a year! I have transferred {$50.00} - {$900.00} to my fiance, XXXX XXXX and famliy as donations through my nonprofit organization, XXXX XXXX XXXX XXXX XXXX and it bring joy to my heart to support my family who lives in property.
On Thursday, XX/XX/2019 I was very disappointed with the service I received from Western Union! I attempted to transfer only {$40.00} in which Western Union receives {$4.00} and more times for my business with them and I was told today that my transfer was declined for Fraud Protection! The representative explained the reason because I have not seen them in person! I spoke with a supervisor too and explained to him I that I have been supporting them over a year and he can review my transfer history but he would not honor my request! I couldn't believe this! Western Union can tell me how yo spend my hard earned money! I have the right to spend my money anywhere with anybody!
Yes, Western Union should call me if they suspect a fraud but they should allow me to agree if it's a fraud. What if this was an emergency?
This poor customer service!
XXXX XXXX ( XXXX ) XXXX-XXXX
|
| 05/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
{$4000.00} were withdrawn by Western Union ( WU ) from my XXXX XXXX on XX/XX/2022 with commitment to deliver same in dollars to me in XXXX on XX/XX/2022. BUT when I presented myself on XX/XX/2022 I am offered Guaranies or nothing. Personal visits to WU offices in XXXX where the money was promised delivered on date certain ( XX/XX/XXXX ) gets me " WESTERN UNION TELLS US NOT TO PAY IN DOLLARS. '' And " we are not banks, when we collect sufficient dollars we'll contact you. '' Tel-con to three WU agents in XXXX I am repeated " we are not banks '' and " you can be paid now only in XXXX. '' Nice scam. I rejected delivery in XXXX specifying dollars because WU exchange runs 5 % lower than local exchange houses!. Tel-con to WU US only gets me " nothing is lost you can get your money back when you return. '' Imagine! Instead of receiving contracted amount I am treated as a source of interest free money for WU!
Asking to speak to a supervisor produces, " call back in 20 minutes '' and I'm not allowed to give supervisor 's name. '' Essentially XXXX XXXX XXXX These third party so-called customer support are little more than CYA for the company as no responsible person can be reached unless by pure happenstance!
|
| 01/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hello, I sent XXXX dollars to a friend in XXXX via westernunion.com on XX/XX/2019 and received a call to verify some security questions. The westen union caller notified me that the transfer was approved and the money was debited from my account. Later that day, I was sent a request to provide the receivers ID and the money was put on hold. Due to urgency and limited communication with the receiver, this wasn't possible to provide. The website lets you view the transaction and resend ( button that says edit and resend ), I attempted to do this for half of the amount to see if it would go through but the edit and resend started an additional transfer, thus debiting my account without calling me for security purposes like the prior time. I called several times, one time the customer service agent pretended that he couldn't hear me, the other a lady did not speak English well enough to carry a conversation, and the last stated a form would be sent for a refund to my email. The email eventually came but now required the receivers identification and place of birth to issue a refund. With international money transfers I expected to be scammed by the receiver not by the company transferring the money ...
|
| 06/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or missing disclosures
|
|
Web |
|
|
I purchased XXXX Western Union m oney orders at XXXX in XXXX o f 2011. I d id not use them for the original purpose and they were set aside uncashed. I found them recently and decided to cash them to regain the face value of the orders, a total of {$38.00}. I was not aware that over time they are subject to a " service charge '' that ultimately consumed the entire face value of the orders, rendering them worthless. This is disclosed in fine print on the rear of the paper order, with no reference or asterisk on the front of the order to indicate such a disclosure exists. Upon cashing them in my regular checking account I received a letter that they 'd been returned, earning a return check fee from my bank as a result. That fee has been waived by my bank given the situation, however I 'm still less the {$38.00} in value. {$38.00} is not a significant amount of money to me and this complaint is being made to draw attention to what I believe is a deceptive and unfair practice. For individuals who have no alternative to using money orders this " service charge '' could be a significant drain on their finances and should at minimum be clearly disclosed or preferably not charged to begin with.
|
| 11/25/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I have my international westernunion account with whom I do my business all over the world.
The account was valid because I created it in XXXX with all the vouchers and I used it.
But for 6 months the account has been on hold since I arrived in XXXX where I had vehicles and other goods in the port.
They asked me for XXXX and I sent them but they answered me a first time to be patient and I have it.
Still having no news of them I left for XXXX or I have big stock of XXXX.
Arrived in the XXXX XXXX they ask me for documents with a certificate of residence and I have also provided them.
They send me an e-mail that I had to go and make on-site transfers to their branch in the country.
But in the clauses it was not agreed and in addition why did they ask me for proofs in these XXXX countries knowing that in the end they will tell me to go to their local agency of these countries?
At the moment I am out of liquidity and they tell me again to call them or I used to call them and we had a long discussion and they reassured me that the account will be active in the shortest possible time.
But up to this day still nothing and my goods are still stored in the countries ports where I incur taxes.
|
| 06/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
The exchange rate that Western Union ( WU ) quoted was very much different than the local rate where the money was picked up. I sent {$300.00} and WU paid out {$460.00} BAM ( XXXX XXXX BAM ). However, the local rate is XXXX BAM for XXXX XXXX Therefore, WU made XXXX BAM ( if sold at XXXX local rate ) which equals about XXXX XXXX plus {$7.00} fee. After all WU made about XXXX $ profit which is hefty 10 % on transaction. This is very unfair practice and I am not sure why/where is WU getting this exchange rates before sending the money. There are millions of customers who are getting scammed into this practice/pattern. For the same transaction, XXXX charges XXXX $ and the exchange rate is XXXXBAM for XXXX , which is the same as the local exchange rate. I understand that rates change daily, in minutes, and hours ; however, I think XXXX intentionally quotes the exchange rates very low in order to generate more profits. This is unfair and deceptive practice by which XXXX generates millions of dollars and tells consumer that they are charged only XXXX .
Money Sent XX/XX/2019 - Picked Up XX/XX/2019 in XXXX. WU did not have reasonable explanation for a such huge difference between exchange rates.
|
| 04/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have not been allowed to send or receive any money for over a year and am being treated like I am a criminal without basis. I was sending money to XXXX to my friend who is a widow and with child. I was sending money to my family in XXXX where I am originally from. Not a lot of money ; just enough to support her and her child in XXXX and my family in times of need. Then someone that is not a US citizen calls me from Western Union and asks me questions that I answered honestly and without hesitation only to be banned from sending and receiving any money from Western Union and XXXX forever. I do not believe non citizens should have this kind of control on US citizens. Kinda scary. I thought the ban would go away only to find out it is indefinite. I have heard from others who send money to XXXX that have had the same happen. I am where I am from. I should not have to cut ties from everyone I know because some foreigner thinks I am being a XXXX by sending a couple XXXX dollars that doesn't even buy dinner for a family in XXXX to starving people that can eat for a month. I would like my rights reinstated and taken off whatever list I am on because XXXX banned me the same time without reason.
|
| 05/24/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I am XXXX years old. I was conned into transferring money via Western Union to an individual in XXXX. The amount was {$450.00}. Below is a copy of the letter I wrote to the US Attorney General on the matter. I hope you will be able to help me get back my money and also put an end to the harassment that includes : freezing my computer, freezing my XXXX mail account, freezing my Internet while I am on it. The scam artists profess to be " certified engineers '' working for " XXXX 's XXXX XXXX XXXX. They are very clever in the proofs they offer to help individuals like me who encountered problems while using my computer. Please review the details of the letter I am attaching. The money transfer occurred on XXXX XXXX, 2015 at XXXX. from XXXX # XXXX in XXXX XXXX, XXXX, XXXX. The money was wired to XXXX XXXX in XXXX. Converstion password was " XXXX. '' Telephone contact for service was XXXX. The man you perpetrated the fraud was from " XXXX XXXX. '' Their representatives worked with me from telephone contact numbers such as : XXXX, XXXX, XXXX, and XXXX. They promised computer technical support they never provided. Instead, they took control over my computer and my programs in it. Please HELP!
|
| 07/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
As a qualified entrant in the XXXX Western Union {$1.00} Million Giveaway, I am complaining about : 1. The issue of non-payment of the grand prize to the reported winner, XXXX XXXX by Western Union based on attached documentation.
2. The issue of non-receipt of grand prize by reported winner, XXXX XXXX, from Western Union.
3.The issue of non-selection of alternate winner to receive grand prize by Western Union .
I am therefore requesting Western Union to resolve my complaint by providing documentation regarding the award of the prize of the XXXX Western Union in a similar manner like the announcement Western Union made on XX/XX/XXXX regarding a similar sweepstakes namely " Win a Mother 's Day 's Dream '' sweepstakes which I have attached as part of my complaint. I am also requesting Western Union to select me as an alternate winner since I was a qualified entrant in the event further action is warranted.
The name of the reported winner of the XXXX Western Union Sweepstakes, XXXX XXXX appears to be fictitious as shown by the attached documentation sent to me by Western Union. The city and state of XXXX XXXX was not reported. In fact, no indication XXXX XXXX was awarded the grand prize.
|
| 06/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
In the last 2 weeks I attempted to send money to XXXX to a friend of my mothers because my mother is in hospital. The information was missing the middle name. I called to add it and have been told the system had errors and offered a refund. I ended up sending it to my mother in her name. We had an ambulance service take her to a payout location. The information is correct because in the past I have sent her money. Today she was taken to retrieve it and the payout location told her the information was correct, that her middle name was showing as her last name. I sent the confirmation ( MTC ) to her to show the name is correct. In calling western union, they could not offer a reason and would not help further resolving the issue and again offered to cancel the transaction and refund. This will be the 3rd time they would have had to cancel the refund. Now my mother is unable to pick up the money without scheduling another ambulance ride to western union pickup location. I repeat, the information matches her ID exactly and they would not get her the money ... In the last few months, western union has given my conflicting information that does not match from one representative to another.
|
| 01/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
GMTHIS IS IN REFERENCE TO CASE NUMBER OR CASE XXXX. I have been given nothing but problems with locations within my area to retrieve funds from Western Union due to lack of ID. I have been sent this money by my sister, with the understanding that I would be able to retrieve funds without my ID as long as Security ( Test ) question info was provided to Retailer ( Per Western Union standards ). But Yet your company ( Western Union ), who pay the retailers and we ( customer/consumer ) pay you for the service of money transferallow retailers to BASICALLY OVERRIDE your rules and Advise said customers/consumers they have their own rules and can deny payment for lack of ID.I went to several retailers who advise they will not honor request without ID. So what good is this answer TEST ( security ) question when they still refuse to honor WESTERN UNION customers? To be honest, this seems fraudulent, to drum up business for your company and I am certainly going to have this looked into AND FORWARD THIS INFO TO. And will Make sure to put the word out how unhelpful your company is when honest, hardworking consumer/ customers are led to believed that your service provides all that it says it does.
|
| 04/29/2015 |
No |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used Western Union direct bank for International money transfer for sending money XXXX.
The money was transaction was done on XXXX XXXX, 2015 and they promised that money would be available on receivers account on XXXX XXXX. when I checked the receivers account on XXXX XXXX the money was not deposited. Then I call immediately to the Western Union XXXX Bank money transaction department. they said that the receivers bank was rejecting the transfer and money would be refunded to my account within XXXX business days. I was waiting for patiently those days and still money was not credited to my account. Every time when I call the representatives, they were saying that they were escalating the issues and problem would be solved within XXXX to XXXX hrs.But the problem would not solved, no one would be contacted and no follow up, waste of time, and money was not credited to my account.
When I was using the XXXX or XXXX for international money transfer, money was deposited to receivers account on proper time with no issues. Even I discussed with receivers Bank Managers why money was rejecting when western union sending, they said that they are not rejecting it was western union problem.
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
We had a burglary in our office resulting in a number of money orders ( 7 ) being stolen. The stolen money orders were from 3 different companies. XXXX XXXX is the only company that we are filing a complaint with. A police report regarding the burglary was filed on XX/XX/2021 and provided to XXXX XXXX as part of our evidence. The stolen money orders were made payable to our apartment property XXXX XXXX XXXX. We were able to place stop payments on money orders issued by other institutions but we were unable to do so with XXXX XXXX. Three money orders issued from XXXX XXXX were subsequently cashed. We paid a fee to XXXX XXXX for copies of the paid money orders and upon receipt we noticed they were clearly altered. I spoke to a XXXX XXXX representative who provided me information and forms I would have to submit for an alteration and forgery claim. Our documentation was sent by certified mail on XX/XX/2021. When I did not receive a response or acknowledgement from the company, I wrote a subsequent letter XX/XX/2021. This letter sent by certified mail was also ignored.
To this day I have yet to receive an acknowledgment, phone call or any other form of communication from XXXX XXXX.
|
| 09/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2018 I wired {$300.00} through Western Union online to pay a bill from one of my bank accounts to another. I paid a {$.00} fee for a 6 business day delivery. I called 7 business days later. First I was told that the money went through and is with my bank so contact them. I did contact them the same day and my bank told me that was false. Someone from WU said they would call the bank and straighten it out but I never heard back. I called several times since then and then was told a refund was issued with no reason why. I was then told that it can take up to 7 business days for the return. I have emailed and called since with no help and a lot of transfers and hang ups. I wait a long while to speak with people only to be transferred without help. I email the customer service desk with more promises about an investigation on this case, and I will hear back but have not for days. They did finally verify that i indeed do not have the money, but refuse to give me my money back and wont give me any answers. I did make a XXXX cell payment from the bank account that I was told the money was being returned to but since it never was I was over drafted with a {$30.00} fee attached.
|
| 06/03/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
INCIDENT NO. XXXX, XXXX XXXX, XXXX. XXXX, 2015, {$660.00} + {$16.00} FEES.
Receiver : XXXX XXXX XXXX, Payout location : XXXXXXXX. XXXX went to pickup the money on XXXX XXXX, 2015 and was told that it had been picked up by XXXX XXXX XXXX. I 've never heard of this person. All the documentation I have lists XXXX XXXX XXXX as the recipient.
Western Union says they are not responsible because someone called them and told them to change the recipient. Which is a ludicrous statement, and does not override a written contractual ageement. I have been back and forth with Western Union and they claim are not at fault. However, even the documentation they sent me states the recipient was not the listed recipient. Also, there was a security question. Surely this XXXX XXXX XXXX was not able to provide the answer to the question.
Bottom line is that Western Union gave my transfer to the wrong person and is saying they are NOT responsible.
Aside from being in a XXXX, my friend is without money. He was unable to catch his flight and has accrued hotel expenses of {$1000.00}.
What they have done is illegal and need to pay up the money accrued at the hotel as well as the initial {$660.00}.
|
| 08/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I wanted to send money to my mom and the WesternUnion app has an option that if someone completed the process in the app, it will charge them {$5.00} but despite I completed the process and received a confirmation email to go to the agent at this point and went to the agent at XXXX XXXX XXXX XXXX CA, the agent at first tried to send it but she couldnt because it was asking her the identification number which we didnt know neither the agent. Then i called the western union customer service and waited for the commercial for 40 minuets after that a lady answered and when I explained the situation to her she said she was sorry for the inconvenience and then again the computer started the commercial for more than one hour and then the call dropped. Then I asked the agent to help me but she was rude and refused any help. Then I did not have any other choices except to send the money to a higher price which was {$11.00}. And it looks like western union wants to one up people by giving them false promises. I want my {$6.00} back because they were dishonest to me and If not I will sue them as they wasted my valuable 4 hours. And finally no help. They have the wrost customer service.
|
| 02/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Dear Sir/Madam, It's been three month as I, being on vacation in XXXX, sent XXXX Euro through Western Union to my account in USA, where I live. I got a receipt and left home.
My transaction was canceled in a couple of days for unknown reason and the money were returned to XXXX, but, at that moment, I already was in the USA.
Western Union said that in order to get my money, I have to go back to XXXX again. I can not get it in USA even though they have a copy of my ID, passport and a copy of the receipt, and I can not have a proxy either.
I made numerous calls, sent emails but get only automated responses I filed a complaint with your office in XXXX. After that, on XX/XX/XXXX, I got email from Executive Resolution Department of XXXX, saying that they have an option to issue a mail refund for me, provided I submit my passport and proof of address and they would follow with me within 48 hours after that.
I emailed everything and have not heard from them since XX/XX/XXXX. The tel number they provided XXXX is not a working number Please help me to untangle this conspicuous situation.
Thank you, XXXX XXXX P.S. I can send to you a copy of their XX/XX/XXXX email if you need it
|
| 06/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On Thursday, XX/XX/XXXX, I decided to use Western Union to send an international money transfer for charity purposes. I proceeded to fill out the application online, which was somewhat difficult. I had messed up the name. Western Union would not fix the problem the first time I called on Thursday. I called back Thursday to cancel my transfer. The guy I spoke with stated he cancelled the transfer. Now, this morning I noticed it was not cancelled. I called once and got tired of waiting on hold for 25 mins. Then, called a second time to cancel my transaction. A XXXX, who I spoke with, said all I have to do is send my ID and my check/debit card to XXXX. I did as he said, and they still refused to refund my money! They said I need the receivers information. I'm trying to cancel my transaction not send the money anymore since I have been lied to twice by customer service, and that I messed up the name by putting two first names instead of last name. They still refused to refund my money. Each time I have spent on hold waiting, 20 to 25 mins only to hear false promises of refunding my money. The amount is XXXX and the transaction code is XXXX XXXX XXXX for Western Union to track.
|
| 08/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I did an online money transfer with Western Union on Wednesday X/X/17 at XXXX XXXX. The amount was XXXX for the fee of XXXX. Total for transaction was XXXX. The transaction processed smoothly and a tracking number XXXX was issued. On Thursday morning the receiver went to a western union counter in Florida and she was told no such transaction existed in their system. I called Western Union and someone in XXXX told me they are authorized agents for Western Union and my bank was holding the money and I should ask the bank to release the funds. XXXX XXXX was very clear that the funds were sent from my account to Western Union. I called back Western Union and the man told me it is normal for all money transfers to be kept for several days. I was told there is nothing I can do or anyone else I can complain to. The funds would be available on X/X/2017. At no time during the online process did any indication of the money getting delayed appear as any type of notice. I asked to cancel the transaction so I can use another money transfer service and I was told I would get a refund of XXXX a minimum of seven days after XX/XX/XXXX. This entire experience smells like "bait and switch".
|
| 10/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2019 western union took {$320.00} out of my XXXX XXXX account. This was not an authorized transaction. Western union stated since the money was picked up the transaction was valid. My bank issued a fee reversal only to be rebutted by western union. My email which was allegedly associated with western union is on the dark web and data broker sites so all my demographic information is out there. During the time of this alleged transaction, I did not have a working phone. I understand western union has to verify the information but I dont know how they did when I didnt have a working phone. My phone was compromised and I couldnt make calls out or receive them. XXXX had to restore my phone so I can make and receive calls. I couldnt even send or receive text either. I faxed 12 pages to XXXX after I opened the claim again. The fax shows my emails and demographics are on the dark web and data broker sites. Western union didnt do anything. Their position is the money transfer was picked up therefore they have no further liability. Western union is a financial clearinghouse for dark web transactions so they dont really care. They shouldnt be allowed to be in business.
|
| 11/02/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX XXXX I made a international money transfer to XXXX through Western Union APP Mobile, I tried to send {$300.00} + {$5.00} Fee. For any reason Western Union Cancelled the transaction. But on XXXX XXXX Western Union took the funds from my bank account, but the money transfer was still cancelled. I called them several times and they told me I have to wait 7 days to see reflected the funds on my account.After 7 business days the money never was refunded, when I called them again they said that Western Union never took the money from the account. I started a claim with my bank ( XXXX XXXX XXXX ) the bank deposited temporarily the funds while start a dispute with Western Union trying to recover the funds.
When XXXX could not recover the funds they took back the temporary funds, and that created a overdraft on my account. I have been in constantly communication with Western Union trying to clarify this situation but they just tell me that the bank has already give me the money back. They asked me to send them my bank statements, I did it 3 times and still I do n't have any positive answer from them.
I just need to Western Union return me my {$300.00} to my account.
|
| 07/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 at XXXX XXXX I made a money transfer of {$400.00} via the Western Union to a family member in another country. After I sent it, my family member called to tell me he was " not allowed to receive the money because the receiver name on the transaction didn't match his government identification '', so, I thought, " I'll fix it, no worries, let me call the Western Union and ask to change the receiver name ''. So I called and was transferred a million times only to be told " there's a hold on the money '' by the " Compliance Team ''. So, I went in person to the place where I made the transfer and the man at the counter had the same issue with the office over the phone for A WHOLE HOUR only to be told at the very end " the sender needs to call and cancel the transaction to get a refund, we can't change the name ''. So, I'm currently calling them to cancel the transaction and am being ignored on hold. I want my money back, this is some kind of a scam. I called the company several times over this issue and nothing has been fixed. HELP ME. This was my grandmother 's funeral money, where does Western Union get off eating funeral money??? Someone fix it.
|
| 03/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I initiated a transfer of XXXX to XXXX ( XXXX with fees charged to my credit card ) with Western Union. Transfer number XXXX. The transaction was put on hold by the Compliance Department at Western Union and they sent an email asking for a copy of a valid government ID and other personally Identifier information. I refused to provide this information becase western Union did not provide a secure way to send them this information. I think it is irresponsible from Western Union to ask for sensitive information via email, without an encrypted channel to protect that information. For that reason, I requested the transaction to be cancelled, but they are saying that they will only cancel it if I send them the documentation they have requested. Bottom line, Western Union is negligent and irresponsible, and their procedures do not make sense. They are risking their clients data by asking for sensitive information and not providing a secure channel to send that information. It seems that the information security department at Western Union is non existent or completely incompetent. I need my money to be refunded to my account without having to expose my information
|
| 05/21/2016 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
I contacted Western Union to verify that money sent in the past five years was indeed received because I noticed that a recent transfer was not received and Western Union did not provide transparency. Upon my repeated calls, Western Union committed to provide such history the next day then within 20 days. They failed to deliver on this commitment and deny me of my consumer rights to verify if any of the transfers are left dormant. I no longer trust Western Union to address this issue since they claim they address my request even though I keep telling them I have never received any information. Please note that Western Union has sent unrelated emails during this period so they have the right information in their records. I conclude that they are not willing to respect my consumer rights and are retaining my information unfairly. I also find it unfair that a consumer has no transparency on past transactions either online, email or telephone. This lack of transparency and opaque systems also raise serious concerns with WU 's ability to effectively meet their Anti-Money Laundering, OFAC and BSA obligations.
Please refer to the following WU case number # XXXX
|
| 08/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had over many years used a third party program XXXX XXXX XXXX XXXX to pay my mortgage payments by deducting the payments once a month on the XXXX from my checking account in the amount of {$450.00} to pay my mortgage payments for early off. However, I got my XX/XX/XXXX mortgage statement reflecting that my XX/XX/2018 payment had not been received. I contacted XXXX XXXX on three occasion which is difficult to get through the phone system, I was verbally told that they experienced an computer gliche and that my payment for XX/XX/XXXX will be paid by the last week in XX/XX/XXXX and that any late fees will be made up by them and any negative action to the credit bureau regarding that will be corrected with correspondence drafted and submitted by their company. As to date I have not had my payment submitted from XXXX XXXX nor have I been contacted to have my monies refunded to me or late fees received or submitted to my mortgage lender. I would like my monies refunded as I had to make the additional payment unexpectedly and the late fees and I want a letter to my mortgage letter and the credit bureaus to correct the error that happen on behalf their company.
|
| 02/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX I sent {$2700.00} through Western Union to pay my two mortgage payments to XXXX MS. On XX/XX/XXXX I received a letter dated for XX/XX/XXXX that my money had ben declined. When I called Western Union the representatives who I spoke with ; XXXX ID # XXXX XXXX, XXXX ID # XXXX, XXXX, XXXX Id # XXXX, XXXX, XXXX, XXXX, XXXX and XXXX gave me the run around. I was sent to locations in XXXX New Hampshire, XXXX XXXX XXXX and then XXXX Massachusetts.
Not one of the locations were able to give me my money back despite Western Union insisting that they would. I called Western Union back they gave me a case number which is # XXXX and reassured me that my money would be overnighted through XXXX XXXX. When I called them today XX/XX/XXXX they stated that they could not provide mw with a tracking number and stated the check was delieved on XX/XX/XXXX. I explained to them that I have not received any check and nor a XXXX XXXX delievery. I told them that if they do not provide me with a tracking number that I would be filing a complaint. I feel that I have been robbed by Western Union and I feel it is fraudulant of them to not send my {$2700.00} back to me.
|
| 08/23/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
For whom it may concern, I did a money transfer from United States to XXXX, bank account to bank account transfer ( XXXX XXXX XXXX to XXXX ) on XXXX XXXX, 2015.
I contacted the receiver in XXXX on XXXX XXXX, 2015, he still have n't received it yet. I contacted Western Union, and provide them my receipt and transaction tracking number which is XXXX, ask them to help me to tracking the transaction. However the custom services in WU told me, they do n't know where does this money went to, and this transaction is not in the system at all, they need to renew the transaction in XXXX to XXXX hrs. I waited until XXXX XXXX, 2015, nothing happened, I called WU again, after being transferred XXXX to XXXX times, they told me they have to renew the transaction again in XXXX to XXXX hrs. again. Since WU lost my money in the transaction for a month and without notifying me, and when I contact them they just have no reaction at all, which made me think WU has some fraud or scam issue, I lost confidence and patience with WU. I had to make a transfer through XXXX XXXX XXXX, which spend another {$300.00} along with {$35.00} transaction fee, in order to make it on time.
|
| 06/11/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I received a money order from a tenant and misplaced it for over one year, but it was not three years old. It was purchased through Western Union Financial Services. Western Union claims that it is no longer any good and needs to be reissued for a large fee. I understand that a money order in the state of Texas is not abandoned unless it three years old from the date of purchase under the Texas Property Code, Chapter 72 Sub chapter B page 4. It appears that Money order companies makes the own rules and regulation that does not coincide with state and federal laws to rip off consumers because of misfortune of an accident.
I called Western Union and they want a large fee to replace it. A fee had already been paid to purchase it so why would they not honor their check. Western Union States on the back of their check, Not good after XXXX year from date of purchase. There will be a non refundable service charge will be deducted from the face value of the check to be assessed where not prohibited by law.
I called XXXX XXXX who the check was drawn on. They could not help. I called the Federal Trade Commission and they directed this matter to this office.
|
| 10/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used the Western Union remittance service to transfer the money on the XXXX of XXXX as per the date on the receipt provided to me after the transaction the money was supposed to be credited to my wife 's account by the XXXX XXXX.
However, it did not happen so I had a chat with the executive on the Western Union chat service system and he assured me the money would be deposited in the receiver 's account on the scheduled date.
So I had a chat with the executive on the chat service again and the executive informed me that the XXXX XXXX is the date as per the sender 's country timezone Hence I waited however I did not see the credit in my wife 's account so on the XXXX XXXX morning I had a chat with the agent again and she told me they had escalated the case to the concern department and I would be receiving email from concern department ASAP But I didn't receive any email so I spoke to the agent again in the afternoon on the XXXX XXXX and guess what I got the same answer it is about XXXX XXXX on XXXX XXXX and I have still not received any resolution from Western Union It has been 4 days and I am still waiting for the money Interaction number XXXX
|
| 07/31/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Within the last two years I have used Western Union to wired thousands to my sons living out of state and instantly paid the corresponding fees. On XXXX XXXX, 2016 I wired money plus processing fees through the WU online system. This money was not need by the receiver so I requested a refund on XXXX XXXX but each day WU 's customer service representatives and supervisors refuse to provide that refund. They 've even gone as claiming that XXXX Bank refused to process their refund. This statement is absolutely dishonest as verified by my bank, which confirmed no attempt to refund this money was ever made. Later, I was told a new MTCN number would be provided to me and I can pick-up the refund at a WU location. Each day I am told a new MTCN tracking number would be given and each day I receive the same talking-points stating the tracking number will be available tomorrow.
Due to change in my financial status, I am now on XXXX and withholding these funds has added to existing financial hardship for me. The public trust Western Union and it 's a sad commentary to know a global organization has such little regard for its customers and business ethics.
|
| 01/31/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I tried to send money using western union and everything was ok until I got a text message saying the transfer would be delayed till I call a number, which I did and the gave me a XXXX digit number to return to the place where I sent the transfer from and get a refund. I returned to the place and they told me in order to get a refund the number needed to be XXXX digits and to go to a western union store and try and get a refund, unable to find one in my town so I would have to go out of town to try and find one, this is time consuming. they mentioned something about sending a check in the mail, then I started reading articles about their lawsuit, so I figured their credibility might be suspect and decided to come here instead of going round and round with them.
They also had me talk to their fraud evaluation department, which I find extremely embarrassing, trying to answer question about my relationship to and with the recievers of the funds, so they placed the transfer on hold and eventually declined to send since I did not answer the questions to their satisfaction, I can understand it, but feel my money should be refunded or transferred.
|
| 03/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/22 I sent {$50.00} usd to XXXX XXXX in XXXX I received tracking number XXXX when XXXX attempted to retrieve the money she was informed by the western union pick up location in XXXX that it was cancelled, I immediately contacted western union at XXXX at approx XXXXXXXX XXXX pst only to be told by western union that I, the senders information could not be authenticated ( yet ive been sending money via western union for over 10 years ) I was then informed that since my identity could not be confirmed they would refund my money. On XX/XX/22 I checked the western union site only to see that western unions indicates, on their site that the receiver picked up the money. I subsequently contacted western union and was told I need to have the receiver return to the bank where she tried to pick up the money, once there call western union so they could officially cancel the transaction huh? are you kidding? this person needs to pay for a taxi to go do this, yet western union didnt release the money so how will she pay for the taxi? utterly ridiculous to tell me to have a non english speaking person return to their facility, call them to cancel
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Date of transactions : XX/XX/2022 XXXX ET- Amount {$800.00} USD Date of transactions : XX/XX/2022 XXXX ET- Amount {$800.00} USD I received 2 emails which showed details of the transfer made via western union into the fraudsters account. I checked my western union account and found that 2 transactions were completed ( shown above ) and 3 more attempts were made to transfer amount into his account, which got canceled. To confirm the completed transactions I checked my bank and I noticed the 2 transfers being processed.
I called western union XXXX to rush on blocking the transfers being made, since I noticed the amount is being processed but western union declined they can do anything on this stating that the transfer is complete. I mentioned that even in their website tracking was showing one transactions not delivered but western union refused they can help.
Enclosing a screenshot of transactions shown in western union site with date, tracking and status.
I strongly believe the flaw in the western union security system has allowed another person to log into my details and transfer money into their account. Please protect the consumer.
|
| 08/24/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I have used Western Union multiple times in the past to send money to my fiancee in XXXX for purposes of my wedding. The last time I did this, they put the transfer on hold and asked for a lot of personal information - including my passport, ID, father 's middle name, purpose of the transfer, recipient 's information. This was honestly all more than I wanted to give for a simple money transfer. However, as I wanted it to go through, I sent this information to them. That transfer went through eventually. About a month later, I tried a money transfer again - this time they informed me that the transfer was cancelled for an unexplained " business decision '' and that it would take me 7 business days to get a refund of my money. This is terrible service - randomly cancelling money transfers without any explanation and then taking up to 7 business days to refund the money back. If they are to stop and refund in this manner, I would expect the refund to take at most 1 business day, not 7. The transfer has already been paid so I am waiting for the refund before I can try another service to send money. I will never be using Western Union again.
|
| 08/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I ask using the Western Union app. Each time you send a money transfer you are awarded points that you can either use as credit towards your sending fee. But almost every time I've tried to use the Tool, while it's on another page, it's been very difficult to use and has been basically useless to me most of the time. The loading time is endless. The page never loads on mobile or wifi.
Most every time, I end up giving up and going back to the send page to send my grander l transfer and end up paying the send fee! I've complained before but never gotten a real response as to why this conveniently happens almost every time I try using my points. There's been several occasions I have allocated credits but when I go to submit my transfer my transfer credit is NOT applied and I end up paying the fee anyway. Then I notice my rewards credits are fewer than what they were before. I also see where I am not getting proper reward credits for transfers I've already made.
The make millions on transfers but their rewards program is a failure and a fraud.
Please assist me in this matter by looking into any other consumer complaints. Thank you.
|
| 06/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX Someone used my debit card info to transfer funds from my checking account through Western Union in amount of {$870.00}. Same day did same thing for {$910.00}, but the later was cancelled. It was supposedly sent to my son in another state. I know my son did not receive this money. Whoever did this also put another telephone # in place of mine, but had my sons info correct. ( from prior, legit transfers ) I'm assuming. I called my financial institution to report the fraud and currently their is a claim on file. I called Western union, by advise from my bank on XX/XX/18. They took my info and tracking # 's, gave me a case file # and told me to call proper authorities to get this investigated, with their full cooperation. W/U also told me {$910.00} was not taken, but {$870.00} was already picked up from receiver. Because of this, my acct. was overdrawn by over {$700.00}. However, by XX/XX/18. my account was back to the original amount, due to W/U denying the later transaction of {$870.00}. I have since gotten new debit card and changed my pin. I am afraid this can happen again, seemingly since it was so easy the first time.
|
| 12/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I initiated a transfer online with Western Union at XXXX EST. XXXX. XXXX. It was for my niece in XXXX. I received an email that they are reviewing my transfer and it should take no more than 2 hours. I did not hear back anything.
After almost 4 hours, I contacted Western Union about the status of my transfer. They told me that my transfer was on hold because they need ID of the recipient. This is something that was not disclosed to me beforehand and I feel it should have been. Even after the transfer was initiated, no one contacted me. I asked them that the need for this transfer was urgent and they just cancel my transfer and unblock my funds so that I can send it thru other means.
They have refused it. They keep saying that that they need receivers ID in order to cancel. Why would they insist on this? I am sending money to my niece who is getting married. Its going to her bank account. Western Union has all that information. Its verified.
As of now, I just want WU to give my my money back. I do not want to deal with them anymore. I spent more than 2 hours on hold just waiting to talk to someone. I just need my money refunded.
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| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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Web |
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I purchased a Western Union Money Order for {$490.00} and deposited it at XXXX XXXX XXXX. A couple days later on the XX/XX/XXXX, I received an email from XXXX XXXX saying, " Refer to Maker ''. So a week or so after I received this email, I sent Western Union everything including the receipt of the money order, along with the 'Refer to Maker ' letter so that I would not incur a fee as stated by the Western Union rep. Months and months go by as I can eagerly awaiting the arrival of my letter from western union so that I can take it to XXXX XXXX. No letter for two months!! Finally after non-stop calling day after day, they finally act useful and send it via email. I take this pdf letter to show a XXXX XXXX banker and they say, " there is nothing we can do ''. So now I'm back on the phone with Western Union and they say, " oh we'll send a source of receipt ( SOR ) so that XXXX XXXX has to give you the money back ''. I take the SOR letter to XXXX XXXX and AGAIN same line .... " sorry we can't do anything.. Western Union has the money. Take it up with them ''. For the past 3 months Western Union have been very unresponsive and unhelpful!!
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| 05/19/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XXXX XXXX, 2016 I initiated a money transfer from my XXXX XXXX XXXX checking account through Western Union 's instructions using Bill Pay in the amount of {$200.00} ( {$190.00} to my receiver and {$5.00} Transaction Fee ). On XXXX XXXX, 2016 I called Western Union and was stated that the transfer was cleared for the receiver ( my cousin ) in XXXX, XXXX. I was told on XXXX XXXX through email from my cousin that Western Union has put a hold on the transaction due to my cousin 's name being similar to a sanctions list used by Western Union. I have complying with Western Union 's request on information regarding the receiver, however, Western Union has locked up the transaction and is unwilling to cancel the transaction. I have spent endless hours on the phone trying to resolve this issue, however, I keep getting channeled to different call centers and departments that span the XXXX, XXXX XXXX, and XXXX. I have requested many times to be transferred to a US based call center or receive a call from a Western Union representative but have yet to receive any call and/or phone number. I am quite frustrated and need assistance to resolve.
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| 04/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XXXX XXXX , I attempted to send money to a friend in the XXXX through Western Union , as I have done several times during the past year, with no problems at all. I have a online account set up with Western Union, never a problem, till this time. The transaction was for XXXX dollars plus the {$4.00} fee. They take my money from my bank account, then inform me my transfer is put on hold, pending me sending them a copy of my pic ID and other info, thru a fax or email with attachment, I do n't have a fax machine, or a way to upload a pic of my ID to an email. My friend needed the money right away, so I sent it to him by XXXX XXXX with no problems whatsoever, I called Western union to cancel the transfer with them and to get a refund to my bank account, they refuse to do it, they STILL want the pic ID sent to them anyway, I talked to them 3 times, and also went to a branch office to no avail, it is MY money, I want it refunded, they have stolen my money and wo n't return it. I am on a low fixed income, I NEED the refund. Please, please help me!!! The tracking number on the transfer is XXXX XXXX XXXX
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| 02/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
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Web |
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Receive letter from XXXX XX/XX/XXXX received phone call from XXXX XXXX acknowledging they did pay out money out of the account to Western Union in XX/XX/XXXX {$1300.00} Western Union has no record of the transaction theres no transaction number received letter from XXXX that I still old this debt to XXXX XXXX I have been communicating with XXXX from XXXX XXXX XXXX XXXX for the past week who was helpful enough to let me know that money was paid out from XXXX XXXX XXXX to Western Union and I was not aware of this all this time that Ive been disputing the facts so there is money that was sent out to Western Union whether Western Union still has the money or whether the money was transferred onto XXXX XXXX l have no record of it and Im still responsible for the debt. XXXX see if they rolled off the amount so it looks like they did not receive it. So where is the money does Western Union still have it in an account? I would like to know where the money is who received it so that the debt can be closed appropriately documentation of receipt of the payment. I can be reached at XXXX thank you for your prompt attention in this matter.
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| 09/25/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
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|
Web |
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I have a XXXX home mortgage. I signed on with a company called Paymap ( Accelerated payment program ) in XXXX or XXXX. I paid this company {$9.00} a month to accelerate my XXXX payment by making additional payments towards my principal.
In XX/XX/XXXX I noticed the name had changed on my online statement from Paymap Inc. to EARN UP.
Earn up was taking out {$1100.00} every 2 weeks ( where as Paymap was taking out {$980.00} every 2 weeks ). I called to inquire why an increase from {$1900.00} a month to {$2200.00} ( an increase of {$320.00} a month ).
Earn up said they acquired Paymap on XX/XX/XXXX and they weren't removing enough .
I cancelled the EARN up service and was refunded money due to me.
My question is how to contact Paymap ( Payment equity accelerated ) to be refunded for the {$9.00} a month they charged me without providing the service i was paying for for years?
According to the XXXX representative he said Paymap added XXXX cents on to my payment.
The agreement was they would be adding enough on to my monthly mortgage payment to be equivalent to 13 payments being made instead of 12. Thank you, XXXX XXXX XXXX.
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| 06/13/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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My son, XXXX XXXX and his girlfriend XXXX, ordered a dog on XXXX for {$270.00} on XXXX XXXX. The seller on XXXX XXXX " XXXX '', email address XXXXXXXXXXXX, phone number XXXX XXXX XXXX XXXX. The western union transaction was sent to XXXX XXXX from XXXX XXXXXXXX # XXXX. The seller told him to western union the money and he will receive the dog the next day on XXXX XXXX, 2016. After sending the money, my son got a call from someone ( XXXX ) requesting additional fees of about {$800.00} stating that the dog was stuck in MN and they needed the money to purchase a special crate for the dog. My son called me frantic. I called the seller and began questioning me as to who I am, then hung the phone up. I called Western Union and began filling out a Fraud claim but was told by WEstern Union to call back in 15 days. Today, I disputed the charges with my bank.
I am not certain that anything will ever come out of this and my son has lost his hard earned {$270.00}. Not knowing what to do, I have decided to contact you for assistance. Any help you can provide would be greatly appreciated.
thank you.
XXXX XXXX XXXX email : XXXXXXXXXXXX
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| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
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|
Web |
Servicemember |
|
I have used WesternUnion for several years. Since yesterday, I have tried to send money to pay for my land purchase & the customer service representatives ( XXXX , XXXX, & 2 others & verification ( XXXX XXXX XXXX XXXX have been giving me a hard time. They asked me personal questions. Requested copies of my passport, then cancel the transaction without any explanation. Not only is it frustrating its downright rude. They are falsely advertising!!! They advertise no fee in 1sXXXX transfer. By canceling, they can charge fee. My brother is the only one I trust to take care of my business. As a result if their action, theyre forcing me to lose the other money already deposited. Thus is ridiculous!!
I received this message : Your money transfer couldn't be processed Hello XXXX , Your money transfer XXXX XXXX initiated on XXXX couldnt be processed. We regret the inconvenience caused.
If your account was debited, you will receive a full refund in 5-7 working days.
You are welcome to start a new transfer anytime : bulletpoint Try another payment method online.
bulletpoint Visit one of our Agent locations to send money in person.
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| 03/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/2017 someone walked into a XXXX XXXX, XXXX branch of XXXX XXXX and transferred money from my bank account, in the amount of {$1500.00}, using Western Union to someone named XXXX XXXX in XXXX. I was in XXXX on XXXX vacation at the time and found out about this upon returning to XXXX XXXX where I reside. When I found this out, I called my bank who told me I had to go to my local branch in XXXX XXXX, XXXX to file a dispute. I went to the bank and was told that I had to file a dispute directly with Western Union to get my money back. I filed a case with Western Union 's Fraud department. The case is # XXXX. I reached out to Western Union who then told me to get a refund I needed to file a police report with the XXXX XXXX Police Department. So I filed a police report and sent it with the case number to Western Union at XXXX. I have called them every day for over 30 days expecting some sort of answer. I called them tonight and now they are saying that despite my calling them they are not able to refund my money which was fraudulently taken out of my bank account and money I desperately need. Can someone please help me?
|
| 07/29/2015 |
No |
- Money transfers
- Domestic (US) money transfer
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|
|
Web |
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I collect XXXX and buy, sell and trade for such things on XXXX. I saw an ad that was posted for some XXXX. I asked the seller if we could make a deal. We talked on the phone and worked out a deal on I wanted to do XXXX but he couldnt so we decided to do western union. The deal we worked out was XXXX for XXXX pieces of XXXX stuff, a XXXX and XXXX. It was the XXXX time i ever sent a money transfer so i went thru western union. Western union said it couldnt process the transaction but didnt tell me why. So he seller told me try using his brother and he can have his brother pick it up. On XXXX XXXX that transaction worked fine and he told me over the phone he would ship it out XXXX thing in the morning. I tried contacting the seller after a week, no answer and again after XXXX weeks when the items never came and no answer. This is when i know i got scammed. I never would have thought it was a scam because we talked so much on the phone and he knew alot about XXXX and overall just seemed very sincere in personality. So with the western union costs im out XXXX bucks and i dont want this man to do the same to other people.
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| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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Dated : XXXX XX/XX/2020 Money should be deposited by : XXXX XX/XX/2020 Amount : CAD XXXX I transferred CADXXXX.XXXX through my account in the Western Union website with email id XXXX on XXXX XX/XX/2020 ( tracking # XXXX XXXX XXXX ) and money should have been received by the receiver within 7 business days which is by XXXX XX/XX/2020. I called customer service WU on XXXX XX/XX/2020 to get an explanation why the Western Union has withdrawn CADXXXXXXXX ( CADXXXX.XXXX twice ) on XXXX XX/XX/2020 from XXXX XXXX although they issued just one tracking number for CAD XXXX only. I was told that CAD {$550.00} will be refunded within 7 business days ( by XXXX XX/XX/2020 ) and the other CADXXXXXXXX will be deposited in receiver 's account by XXXX XX/XX/2020. I checked my WU account, my XXXX XXXX account today at XXXX XXXX eastern time, neither I received the amount CADXXXXXXXX in my bank account nor the receiver received the money I transferred. I sent an email on XX/XX/2020 from Western Union website with all the facts and asked for refund of whole amount of money ( CADXXXXXXXX ). I didn't get any reply from Western union.
|
| 02/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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XX/XX/XXXX Disputed Transaction ( s ) : Transaction Description Merchant Description Transaction Disputed Date ( if available ) Amount Amount XX/XX/XXXX WU * XXXX CO WIRE TRANSFER {$450.00} {$450.00} XX/XX/XXXX MONEY ORDER XX/XX/XXXX WU * XXXX CO WIRE TRANSFER {$450.00} {$450.00} XX/XX/XXXX MONEY ORDER XX/XX/XXXX WU * XXXX CO WIRE TRANSFER {$500.00} {$500.00} There were several unauthorized charges made through WesternUnion. I have file claims with both WesternUnion and XXXX XXXX. WesternUnion says these charges were correct and authorized charges because the money was already picked up but i havent notice anything until next morning and thats when i had file fraud charges. I had to wait for Monday to file fraud for XXXX. XXXX will reverse the temp hold money they gave me because investigation in which WesternUnion has declined to my XXXX XXXX. Neither WesternUnion and XXXX has protected me in this fraud charges. I have several email detailing that someone had change my WesternUnion profile and have several emails saying some were declined and 3 were successful. Neither of these changes and charges were my doing.
|
| 01/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
Older American, Servicemember |
|
XXXX XXXX, 2017 I sent {$650.00} to friend in XXXX XXXX XXXX. The Western Union office in in XXXX XXXX XXXX. When he went to bank to receive the money, he was told there was NO transaction! A few days after, friend AND a customer service official from XXXX XXXX XXXX emailed me about this incident. Was told that the bank was HACKED, by XXXX terrorists AND the XXXX have hacked 10 banks in XXXX, including XXXX. They only HACKED Western Union accounts. I called Western Union about this incident # XXXX got the run around. THEN found a web site for Western Union problems XXXX one of the clerks gave me a NEW email address that I DID NOT receive from phone operator. I sent numerous emails about this issue, referring to incident # XXXX given me by Western Union. NO REPLY 'S from Western Union. Then I made a claim with state Attorney General 's office, believing the weight of the office would make a difference. Little did I know the Attorney Generals ' office informal Dispute Resolution process is voluntary and involves compromise. Western Union would NOT resolve this issue, according to email from Attorney Generals office
|
| 07/10/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
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On XXXX XXXX, 2017, I sent {$220.00} to my friend, XXXX XXXX, who resides in XXXX XXXX, XXXX. The money, Transaction # XXXX, was sent through Western Union at the local, XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, NY XXXX. The funds were sent on a Saturday afternoon. Unfortunately, the next 2 business days ( Monday & Tuesday ) in XXXX were holidays, and the banks were not opened. On the Wednesday, XX/XX/XXXX, Western Union in XXXX, paid the funds to someone claiming to be my friend. XXXX XXXX does not drive nor own a car, and lives about XXXX miles south of XXXX. She did not pick up the funds. Upon learning that the funds had been claimed in XXXX, I contacted Western Union, and filed a complaint, Claim # XXXX. My claim was investigated according to XXXX XXXX, and determined that it had been correctly paid. I asked how that was possible if XXXX XXXX had never been contacted? No reply. So, I believe that inside Western Union in XXXX, someone intercepted the transaction. Western Union does not care if XXXX XXXX actually received the funds. This can not be accepted as right, just, nor business as usual.
|
| 12/29/2015 |
Yes |
- Money transfers
- International money transfer
|
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|
Web |
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I filed a spousal visa for my husband and immigration request that I submit proof of financial support to my husband while he is in XXXX. Since 2008 I 've been sending my husband money via Western Union and over 10 times I have called and made a request for this information to be sent to me via email and mailed. I have completed requested forms of consent and sent along with copy of drivers license. To date, I have not received this time sensitive information immigration has requested with DEADLINE despite speaking to multiple representatives and supervisors. On several occasions I have been promised a call back and promised receipt of information by supervisors and the result of that has been filing this grievance and complaint. Moreover, it is not helpful that 90 % of the phone representative are from the XXXX and accent is inexplicable. My level of dissatisfaction and anger is so great that I plan on posting this complaint on every social media that is on the market and the ones to hit the market. I have been a loyal customer since 2008 and have been shown or given zero appreciation, not to mention respect.
|
| 05/01/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Servicemember |
|
I sent money to my wife in XXXX the sum of {$260.00} and paid a fee of {$10.00} and when my wife told me that she has changed her name from her family name to my family name ( XXXX, XXXX XXXX to XXXX, XXXX XXXX ), i called western union to change the name so she can receive the money but western union refused that unless they call me on my registered cell phone. I told them am XXXX, right now am with XXXX XXXX in XXXX and that my phone is not working, i told them am ready to provide any other form of identification but they refused unless they call me on cell phone, so i requested to cancel the transaction. Instead of them refunding me my total money of {$270.00}, they refunded me {$260.00}, saying that they will not refund me my fee, meanwhile they refused to change the name and also if i have to send another money i will be paying another fee, i request they issue me back my fee so i can send the money again. This is my wife, and my wife is right now without money and I being XXXX has to take care of my family, but western union is making it difficult for me to take care of my wife. I need my refund fee back
|
| 04/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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Hello, I attempted to send {$700.00} to XXXX on XX/XX/XXXX and there was a last name error on the transfer. I contacted Western Union and they told me I could not make major adjustments and that I'll have to cancel the transaction, get a refund and resend. I agreed and authorized the customer rep. to cancel the transaction. Immediately after the cancellation, I got an email saying my transaction is cancelled and that I should expect a refund in 7 business days maximum. Western Union also told me to expect an email confirmation that the funds have been sent. I never got the email confirmation. After the 7 business days, I contacted WU, via chat, repeatedly that I still don't have my funds. They told me they sent it and my bank should have it. Not true, as at today, XX/XX/2018, there still can not confirm to me that they have sent the funds or where my funds are. Everybody I contact seem no to have any information. They always promise to escalate but nothing happens. They even told me to send my bank statement to some email, to prove I'm not lying I believe. This is over the pale and I hope you can assist.
|
| 01/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
I use Western Union money orders to pay my rent. Several months ago, my landlord took me to court saying I owed him rent and I traced the money orders. When I got the copies back, I saw that they had been altered ( the name they were made out to and the signatory had both been changed ). I notified Western Union and they forwarded requests to the banks that cashed them to credit the money back to me. These were obvious forgeries. Information on the money orders was missing, probably because they had been bleached. The bank should have known looking at them they it should not cash them.
Western Union notified me that it will not order the affidavit of forgery because the money order is more than a year old. But I had no way of knowing that the money order had been stolen and cashed before the landlord sued me and gave me a rent breakdown. Even in the court papers, the landlord listed the wrong months as being owed. I do not think the time period for claiming fraud starts running until you learn about the fraud. I contacted Western Union less than a year after I found out the money orders had been stolen.
|
| 03/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
An International money transfer was sent from my mother to me through Western Union on XX/XX/2020. This transfer was set to be picked up by me in the XXXX XXXX. The transfer was in the amount of XXXX USD. The money order was instead picked up by someone else in the XXXX using my info on XX/XX/2020 even though I have never been to the XXXX and can provide documentation proving this. XX/XX/ called and explained the situation and requested a refund was informed that an investigation would be done. Called again on XX/XX/20 and was informed that a refund would be granted and in 24 hrs we would be contacted with a new tracking number to receive the refund, never got a call from Western union On XX/XX/20 got in contact with western union and was told that there would be an investigation again into the matter and that they would contact us in 24hrs. this never happened and instead, we had to contact them and were told that the refunded money was picked up even though it never was because we never got a new tracking number for the funds. XX/XX/20 spoke to a supervisor and was told the case was still under review
|
| 07/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
re : Western Union money transfer, XXXX XXXX, 2017, sent from XXXX for XXXX A money transfer was sent to me today as indicated above. When I checked to see if the funds were available on the Western Union web site, it said they were ready for pick up. However, when I went to a bank to claim the funds, I was turned down. When calling Western Union for an explanation, I was told to have the sender call them and was peremptorily stone walled as for any explanation. This is the second incident this has happened with this service. A previous transfer in the amount of {$500.00} was sent to me from XXXX XXXX and I encountered the same refusal to pay the funds. I have no idea what is going on with this company but I am NOT in any way a criminal, drug seller, money launderer, et al, and it strikes me that this outfit is far too overboard in making subjective conclusions based on unsubstantiated " facts ''. This is a complaint I have been hearing from other customers so there seems to be a need for an investigation into how this company is handling its money transfers or have it go back to just sending telegrams!
|
| 08/10/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2013 I sent {$100.00} through Western Union located inside XXXX to XXXX XXXX XXXX in XXXX. XXXX XXXX never received the money. Upon filing a claim with Western Union I was informed by their customer service that the money was sent to XXXX by mistake and some one by the name of XXXX XXXX received the money. I was told that Western Union will launch a investigation and will refund the money back to me. In XXXX I received a letter from Western Union I was told that transfer was paid correctly. I was shocked because it clearly says on Western Union receipt that money was suppose to be sent to XXXX XXXX in XXXX. I have made numerous calls over the span of 2 years and every time I was told that mistake was made on the part of Western Union but there is no resolution. Everytime I was told that someone will get back to me. No one has called me back. Attached please see the following items. 1 ) Receipt from XXXX for {$110.00}, copy of hand written form that I completed with the name of receiver and country, receipt from western union with the name of receiver and country, letter from Western Union.
|
| 08/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
XX/XX/2022 I called Western Union and was told that I would have to pay them {$15.00} for a copy of the money order that was stolen and cashed by someone during transit from the post office located on XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX. I should not have to pay for fraud that was committed by someone. They refuse to tell me who cashed the money order which is needed to file a police report. The money order is for {$20.00}, ( XXXX money order serial number ) and they want me to spend {$15.00} for a copy. A friend had a money order stolen and cashed also and paid {$15.00} for a copy of the front and back of the money order and Western Union kept giving them a blank copy of the back of the money order. They refused to show who endorsed and cashed it and kept giving excuses on why they couldn't provide this information.
Please allow 6-8 weeks for processing this request. You will be notified by mail with one of the following search results : 1. Item cashed - You will receive a photocopy ( front and back ) of the cashed Money Order.
https : //www.westernunion.com/XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 01/06/2017 |
Yes |
- Other financial service
- Money order
|
- Customer service/Customer relations
|
|
Web |
Servicemember |
|
I purchased XXXX money orders for {$990.00} equaling {$9900.00} on Friday the XXXX of XXXX 2016 at a XXXX store. These Money Orders were then deposited into my financial institution account the same day. The Money Orders were approved and processed on Monday the XXXX of XXXX and posted as cashed according to Western Union on Tuesday XXXX XXXX, 2016. Unfortunately on Thursday XXXX XXXX, 2016 these XXXX money order became Returned Deposit Items due to allegedly being 'Altered/Fictitious Items. ' Western Union is aware of this issue and knows it 's their fault but still choose to hold up my money of {$9900.00} due to a '30 day process. ' This has damaged my relationship with my bank and this situation needs to be resolved immediately. I want my check due to me expedited from Western Union, a letter from Western Union written to my financial institution consenting to fault, and a written letter of apology from them. I am not the only person I know of that had this issue. XXXX of the people I know received his check within a week and it has now been well over 3 weeks with no compliance from Western Union.
|
| 04/21/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
Sir, This complaint is not about Western Union 's refusal to make restitution, but their unwillingness to communicate at all.
On XXXX XXXX a mistake was made concerning the destination of {$60.00} which was to be sent to XXXX, but in the confirmation it showed that it was sent to the United States. I immediately contacted them on their chat line and had that Money transfer cancelled. They sent me a cancellation acknowledgment stating that, " If your card account has been debited, the money transfer amount will be refunded. '' As of today it has been 15 days ( 10 business days ) and no restitution has been made. My bank is XXXX Bank, XXXX, TX branch. The transaction number is XXXX, and the total amount charged was {$71.00} which includes their transfer fee ; the Western Union XXXX number for this transaction is XXXX.
I have attempted to contact them four times, and have failed to make contact with them by chat, email, or phone. I finally mailed them a letter yesterday, a copy of which is included as an attachment to this email with evidence of this transaction and their failure in its resolution.
|
| 07/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
Hello!
To whom it may concern : My name is XXXX XXXX. I live in XXXX TN.
On XX/XX/2023 I went to XXXX XXXX XXXX. In XXXX I bought Western Union Money Order for amount {$740.00} ( Serial Number : XXXX ).
And then I continued shopping in XXXX, during this shopping I lost my money order somewhere. When I realized its gone I went to the person who had sold money order to me. He gave me money order serial number and said that I need to call Western Union Customer Support Center. When I got back home I started to call this Center. I reached out your agent and he said he put stop payment on this money order. He also sent me paperwork that I needed to do and mail it to Western Union.
I finished this paperwork and mailed it to you. This paperwork was delivered to Western Union on XX/XX/2023, I have USPS Tracking number to prove it.
So I called WU customer service many times. I also mailed them lots of letters including one with paperwork they requested. They keep ignoring me badly and hold my money. I just think they want to steal my money from my family!!!
I need your help to get my money back!!
|
| 01/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I contacted western union XXXX XX/XX/XXXX to make a bill payment to my Mortgage company XXXX XXXX. I used my Mastercard ending in XXXX. I am a XXXX XXXX Veteran who is on XXXX. The amount was for {$1000.00} MTCN XXXX. On XX/XX/XXXX I went to use my card and it was declined. I looked at my account to find Western Union had made an unauthorized charge to my account on on XX/XX/XXXX for the same amount of {$1000.00}. I immediately contacted them. They advised it was a glitch in their system they are fixing and my account would be refunded. .They gave a case number of XXXX. I called them four other times to be told it would be refunded. On XX/XX/XXXX I called again and they asked to have a copy of my statement which I previously asked if they needed. I sent it in. they gave another case number of XXXX. I contacted them again XX/XX/XXXX and the matter is still not resolved. I am still getting the run around. The money is not back non my account, my other bills are bing returned. I am beyond horrified by their actions and lack of customer service in resolving this issue. I need immediate assistance.
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| 12/31/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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On XX/XX/18 I requested an online a transfer of funds from my bank to a cash payout in a foreign country ( US to XXXX ). The documents and information all stipulated that the money would be available in 4 working days. ( XXXX, XXXX, XXXX & XXXX ) and the funds should have been available on the XX/XX/18 but they were not available.
On XX/XX/18 XXXX XXXX EST I called western union at XXXX and they informed me that the funds would be available in 23 hours. Their explanation was that there was a bank delay.
The only bank delay was WU processing to request and receive the funds from my bank, the funds were withdrawn on XX/XX/18.
When I called Western Union ( WU ) to clarify the issue and see if they couldn't have the funds released as promised, I asked to speak to a supervisor and was transferred to a phone that was never answered after ringing for more than 30 minutes.
There are two issues : 1. Western Union does not care to comply with their own deadlines 2. Western Union does not care about their customer by not being truthful and transferring complaints to telephones that are not attended.
|
| 05/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Servicemember |
|
Purchased money order for XXXX at XXXX XXXX XXXX in XXXX XXXX XXXX l pa in beginning os XXXX 2017 . I submitted it for payment to XXXX XXXX XXXX for payment and it was cashed on XXXX XXXX 2017 a nd came back. To them as ndf on XXXX XXXX 2017. Talked yo wedtern union 4 or 5 times and they said it went through on XXXX XXXX 2017 and thats all the info they had. Ive tried resolve the issue with XXXX XXXX and no one is allowed to talk to the accounting department. They tacked on an additional XXXX to what i already owed and now wint ship my medicine. They lied and told me someone from accou ti g left a message on XXXX XXXX 2017. I calleled XXXX XXXX 2017 an d yhey said theyd call that day. Todsy is XXXX XXXX 2017 a nd no call fro. Accounting. Whats the big secrect because not even customer service has a number for them. I filed a complaint with them about it today. I never heard of a money order that bounced and i need help and a quick resolution. Western union number is XXXX . The money order number is XXXX .
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| 09/03/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
Older American |
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I disputed an Adverse Account on Credit report file # XXXX by XXXX XXXX XXXX XXXX XXXX XXXX.
My Loan was to be paid by XXXX XXXX XXXX XXXX XXXX, XXXX Co XXXX.who never changed the mortgage holder after they were notified XXXX from XXXX XXXX to XXXX. My mortgage payments were made from my XXXX XXXX checking automatically bi weekly to XXXX XXXX. I have copies of bank statements verifying these payments. XXXX XXXX continued to pay XXXX XXXX in error by their own statements and had written to XXXX of their error and that it would be resolved. I was worried about my credit report because even though XXXX was notified of the error and said I would not be reported as late, they reported me to XXXX as delinquent from XXXX XXXX to XXXX XXXX. As it turned my perfect credit was marred by this error, of which was not my failure to pay, but XXXX error and it was compounded by XXXX 's failure to cooperate with all my requests and correspondance from XXXX XXXX They were keep in the loop during the entire 7 month period by voice, email and fax by myself and XXXX XXXX who had taken full responsibility.
|
| 08/09/2016 |
Yes |
- Money transfers
- International money transfer
|
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|
Web |
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On XXXX XXXX, 2016 I sent money to my fiancee in XXXX. On that day I paid using my XXXX XXXX XXXX debit card. The western Union tracking number is XXXX. The entire of {$320.00} was immediately debited from my account. About two weeks thereafter, Western Union debited the same exact amount from my XXXX account on XXXX XXXX, 2016. I discovered the unlawful debit from my account on XXXX XXXX, 2016. I immediately called Western Union and was advised that the money would be returned to me immediately. Since that time I have placed at lease three calls to Western Union and have not received my money. So effectively Western Union stole my money and while they continue to acknowledge the theft they can choose to return it when they feel like it. Today is XXXX XXXX, 2016 and I still do not have my money. They can not tell me when I will receive it. They should be punished they have offered me a free transfer for the next service. I have no confidence in them. I gave them over a week to take care of this problem yet it remains unresolved. I would like Westernh Union to be punished for this crime.
|
| 12/07/2016 |
Yes |
- Bank account or service
- Checking account
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Web |
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This is an addition to an original complaint case # XXXX The $ amount first stated was in error. The correct shortage $ amount is {$36.00} Received $ XXXX from XXXX XXXX Trust from a XXXX Account on XX/XX/2016, deposited check on XX/XX/2016 to XXXX XXXX XXXX, XXXX withdrew {$600.00} from my account on XX/XX/2016 check cleared XXXX XXXX Trust and re-deposited to my account on XX/XX/2016 in the amount of {$560.00} XXXX XXXX charged an additional {$13.00} for XXXX XXXX XXXX for handeling but did return that fee after arguing the fee charge with them but denied any knowledge or involvement with the missing {$36.00}. After further investigation I have reason to believe Western Union Business Solutions have there hand in that missing money. I was not aware of any fee 's or deductions from the original {$600.00} there was NO explanation on the shortage what so ever and I did not agree to any fee 's associated with this. I want this money back. As far as I am concerned it was taken ( stolen ) from me illegally, not only do I want it back I would like to press charges against the perpetrators.
|
| 02/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
Western Union headquarters in XXXX Colorado, refused to refund my money orders after they were stolen from The mail box in XXXX in XXXX XXXX City. Western Union stated that they would pay me for the lost stolen money orders, then then recently ( XXXX ) they said they won't pay me because I submitted the information for the stolen checks to last and the the bank they are affiliated with refused to pay them for the stolen check. Western Union verified that the checks were told sent me all the stolen checks information and stated they would pay. Currently the XXXX Police Department is investigating this case and also contacted Western Union and wondering why Western Union after 2 years refused to pay me my money back. The XXXX Police Department in the XXXX, stated they are going to arrest who ever stole my money orders and will keep in contact with me. Western Union told me to contact the bank where the checks were cashed and ask them to reconsider paying me ( I should not have to do that ). I am XXXX years old and I need the {$2000.00} plus money order money stolen and refunded to me.
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
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i bought 2 money orders on XX/XX/2020 to pay my XXXX rent and sent them in the mail to my landlord. My landlord contacted me at the end of XXXX and informed me she never received the money orders. I then found my receipts for them and contacted Western Union and they informed me that they were never cashed. They told me what i needed to do to get a refund check sent to me so i can pay my rent. I filled them out and sent them in to Western Union. After not hearing anything back from them i called in mid XXXX and they informed me they sent a refund check out but it did not go to me or my address. After speaking to numerous supervisors and customer service reps i have gotten no where they informed me to email my documents again and they would escalate the issue but still almost 2 months later and i still do have a refund check for the XXXX dollar money orders i purchased. Which means somewhere there has been fraud committed because someone had to have altered the refund information to be able to issue a check out that was my money to someone else. I am needing help to recover my money.
|
| 07/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
THE COMPANY IS WESTERN UNION. I USE THEIR ONLINE SERVICE, AND THE RECEIVER COUNTRY WAS XXXX. THE FIRST MONEY TRANSFER WAS SUCCESS, BUT THE OTHER 3 WHEN I INTRODUCE THE NAME OF THE RECIPIENTS I DID IN THE RIGHT ORDER, BUT WHEN THE TRANSFER WENT TO THE AGENCY THE NAMES WERE MIX AND THE RECIPIENT WERE NOT ABLE TO REQUETS THE MONEY, WHEN I TRIED TO FIX THE ISSUE, THE SYSTEM GIVE ME THE OPTION TO EDIT, BUT AT THE END SHOWS A MESSAGE THAT THEY ARE NOT ABLE TO PROCESS THE REQUEST, WHEN I WENT FOR OTHER OPTIONS ALMOST WERE THE SAME, AT THE END THE ONLY VALID OPTION WAS CANCEL THE TRANSACTION, BUT IN SMALL LETTERS SAID THE FUNDS WERE AVAILABLE AFTER 7 BUSSINES DAYS AND THEY NOT REFUND THE FEES, I DON'T KNOW IF THEY DO ON PURPOSE TO KEEP THE FEES WITHOUT DO ANYTHING, BUT LOOK SCAM FOR THE CUSTOMERS, ALSO WHEN I SPOKE TO CUSTOMER SERVICE PUT A LOT OF COMPLAINS AND REQUEST A LOT OF PERSONAL INFORMATION. THE TRACKING NUMBER OF THE 3 TRANSACTIONS WERE 1 ) XXXX XXXX XXXX, 2 ) XXXX XXXX XXXX, 3 ) XXXX XXXX XXXX, IN ADVANCE THANK YOU FOR THE ATTENTION GIVEN VERY RESPECTFULLY XXXX XXXX ( XXXX ) XXXX.
|
| 08/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I made a money transfer for a vacation home rental in XXXX, NC. This ended up being a scam. I transferred money from my bank to the scammer 's bank in XXXX and used Western Union. The scammer was not able to collect the money he thought he would get because I closed the account as soon as I found out by the actual home owner that I was scammed and they had never heard of me. Western Union charged me {$140.00} for the transaction onXX/XX/XXXX. I called Western Union and they say they have no record of me, even though when I did the transaction they gave me a receipt with the MTCN tracking number XXXX XXXX XXXX, a case number XXXX and a customer number XXXX XXXX XXXX. I would like the fee returned.
The scammer information I have is XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Bank is XXXX and I have a bank code XXXX and mobile number of XXXX which must be bogus also. I just get a busy signal when I try to call.
So Western Union has somehow also scammed me. I have my bank statement showing a charge from Western Union the day (XX/XX/XXXX ) did the transaction through them.
|
| 08/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have two home mortgages that were enrolled with XXXX XXXX, under the false advertisement of them collecting and submitting my payments bi-weekly. Our mortgage lendor clearly indicated we would save money by paying biweekly through them. I was unaware that they were not sending payments bi-weekly until this year when I started receiving account statements. I had never received statements until now, only letters stating they were withdrawing the money biweekly. I called them immediately and they claim that my original paperwork stated they were only holding the money and paying it by the due date.
In my research, I have now found their consent order. I received NO notification about this, and could not register for repayment because I knew nothing of it. I have all paperwork ever sent from them, and there is nothing about the order to refund payment, or a deadline to do so.
I would like help canceling their 'services ' so I do not have to start a long drawn out battle like I've seen others have had. I would like my fees refunded since inception ( XX/XX/XXXX and XX/XX/XXXX ).
|
| 06/17/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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XXXX I sent {$100.00} to my brother via Western Union. Af ter receiving my copy of the paperwork I forwarded my brother the reference number and continued driving as I am a XXXX XXXX XXXX XXXX XXXX . The next day my brother contacted me seeking more digits of the reference number as ten digits are required. I reviewed my document and seen the printer somehow messed up and did n't print enough digits. I contacted western union on XXXX regarding this matter and have continuously been told to call back 24-48 hr s. Today after going thru a lengthy process to get a live person and explaining my issue I was placed on hold and the afte r 3 mi nutes I was hung up on. This is probably th e 6th time I 've been hung up on. When I provide the case ref # I continue to be told to call back in 24-48 hrs. I jus t called Western Union a s I am typing this and AGAIN was told '' I will escalate this matter and please call back in 24-48 hrs ''. My most current case ref # is XXXX , the previous ones are XXXX , XXXX , XXXX , XXXX all which nobody seemed to have any data on
|
| 06/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I Tried to send payment to XXXX XXXX XXXX XXXX XXXX XXXX It needed to be there today. I was advised it usually takes about 15 minutes to a half hour but it should be there today. A check with the Bank around XXXX indicated they did not have it. WU agent informed me money was there avaibale but the bank did not reach out and collect it. Call them She also said it could take up to 24 to 48 hours which was unacceptable! I called the bank. At XXXX Bank called and still no money! I recalled WU who informed me Money was returned. Who authorized a return DUH! Asked for Manager got the same response from a Supervisor- unacceptable- I demanded a Manger and God one named XXXX who said that was MISINFORMATION! He said he it take 3 to 5 days totally unacceptable- After a rather direct talk he stated he would expedite it and reach out to their third party processor via email! He assured me they will try to process ASAP! Note IF THEY WOULD HAVE RETURNED IT AT XXXX XXXX THAT LEFT TIME TO GO SOMEWHERE ELSE- NO THEY SAID IT WAS WAITING ON MY BANK! They have created a serious financial issue.
|
| 07/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I made a money transfer on line with Western Union on my checking account. After I pressed submit to transfer the money and message popped up saying it would take 5 business days to receive. When I realized this mistake I called them right away and was told I would be receiving my credit right away. If I wanted to send the money to the receiver for the same day then a debt card or a credit card and that I could do it on line. I was not credited but the truth took it out twice. I have been on the phone for2 hours and was told it would take 5 business days to receive one credit and the other would be by tomorrow. The supervisor said she could n't override this problem because of the back office. I asked to speak to them and she said they do n't take calls. I was helping a family member we was having a XXXX XXXX XXXX. They also said on the phone that I would receive my first transacion of {$200.00} today. I have checked my account and no monies were received. Please help me retrieve my money back. The transaction numbers are XXXX and XXXX. My gold card number is XXXX. Thank you
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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I submitted a money transfer request with Western Union on XX/XX/2023 XXXX XXXX The request was to transfer {$5000.00XXXX XXXX from my XXXX XXXX XXXX XXXX checking account, into XXXX XXXX XXXX to be delivered to my fathers bank account in XXXX ( XXXXXXXX XXXX XXXX XXXX ).
Western Union promised to deliver the money to the receivers bank account by XX/XX/2023. Today is XX/XX/2023 and the money hasnt been delivered yet.
I contacted Western Union and they acknowledged the the money hasnt been transferred yet. When I asked for a reason for the delay, they refused to give me one. When I asked for an estimate of when the money will be delivered, they refused to give me one. They started a review case for me and told me the review process could take up to 20 days to complete.
I chose Western Union to deliver my money because of their promise to deliver it within their declared date range. They did not honor this promise. The recipient is waiting to use the money for an urgent XXXX XXXX thats currently on hold due to lack of funds.
Transaction tracking number ( XXXX ) XXXX
|
| 04/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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|
Web |
|
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I was a victim of a romance scam Stated his name is XXXX XXXX. He kept stating he kept having a series of unfortunate events and needed money. Around XX/XX/2016 he contacted me through a social media called XXXX. We exchanged emails, texts and calls. Stated he lives in XXXX NJ and was an international interior designer. Sent me what he claims is his passport with his picture. Eventually he claims to have gone to XXXX to care for his dying mom, who eventually died, with his son. His wallet got stolen and had no money, needed money for food, medical bills and funeral then for airfare. He claimed Doctor named XXXX XXXX took his kid to XXXX. Needed money for son. I am still in contact with him superficially. Now he states he is in XXXX and wants me to send money to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Through XXXX, He has also asked me to send money to people including a XXXX XXXX in LA, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas and through Western Union XXXX XXXX Texas. Phone numbers he has used : XXXX, XXXX and is currently using : XXXX, XXXX XXXX XXXX XXXX
|
| 08/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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I have been using Western Union to send money to relatives in XXXX. For the quite a while now I have noticed that they started changing the information of when the transfer would be available to the receiver. They indicate to you prior to submitting the transfer, that it is a immediate availability to receiver transaction but as soon as you submit and pay, then they change that immediate availability to available for pick up at a different future date. This misleading practice is very unprofessional and upsetting. I have had to go through their complaint process twice already and both time they just respond that the transaction is then available at that time after the complaint. ( after the supposed immediate availability date has passed but before the date they informed after submitting the transfer. I have just placed a new transfer and again they are misleading consumers by selling you a product with immediate availability but as soon as you pay that changes to available at future date.
( please see all supporting documents if I can upload documents on this complaint )
|
| 04/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
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Web |
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Me and 5 other tenants had our money orders stolen from our rental drop box on XX/XX/XXXX. called western union to report. they had me pay XXXX to proses. and on the XXXX they told me it was cashed, that being said they sent me an affidavit I paid to have it notarized, gave my address, rental information and copy of police report, mailed to their office on XXXX paid for 2day delivery, Now its XX/XX/XXXX and as of yesterday they claim they still have not gotten my personal and privet info??? I called USPS and had a rep to look up tracking number ( because I paid for postage ) AND CONFIRMED IT WAS DELIVERD ON THE XXXX OF XXXX @ XXXX!!!!! I just spoke with the postmaster in Colorado because they have opened up an investigation and told me through verification their carrier picked up my mail, and delivered it to the facility, something is not adding up I would applaud ANYONE WHO CAN HELP ME I PAID FOR FEES AND STILL HAVE MY XXXX RENT MONEY UNACCOUNTED FOR AND THEY ARE RUDELY DENIYING ME TO SPEAK WITH THE FRAUD DEPT. PLEASE HELP IT IS MY PERSONAL INFO FLOATING IN THE COUNTRY??
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| 02/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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Web |
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In XX/XX/XXXX, I made two payments with the following case numbers to XXXX XXXX through Western Union : XXXX and XXXX. I need the transaction history to verify the payments with XXXX XXXX. So, I contacted Western Union on XX/XX/XXXX to request the transaction history. The agent that I spoke to confirmed the transactions and requested that I fill out the Transaction History Form and send it back to Western Union with a copy of my ID card and proof of address ( Lease, affidavit, or a bill I have sent the information by mail twice and by email three times. The attached letter is what I have been receiving from Western Union that my signature on my ID is not similar to the signature on the form. I really need the transaction history to verify the payments I made to XXXX XXXX in XX/XX/XXXX. I hope Western Union will send the transaction History on time.
Also, I have done a few transactions to send money overseas, and the recipients have been denied to collect the money because of a lack of ID cards or unmatched names. This all I would like to get from Western Union.
Thanks!
|
| 10/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
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On XX/XX/XXXX, I made a payment to XXXXXXXX XXXX through XXXX XXXX, there were two payments of XXXX which were only completed and only 1 payment was received, the other was pending because what a customer service representative told me was that Since the payment was exact, they took it as a duplicate and had to investigate it. Since that date, XX/XX/XXXX, I have been calling to see the solution to the case, every time I have called to get a response they tell me that I must wait 72 hours, every 72 hours I call and it is always the same response of 72 more. It's been days, exactly 14 business days and I still have no response. I made that payment personally and in cash. As you can see, for me it is a considerable amount of money that I urgently need to recover. It seems to me that I have waited long enough to get a real response and my money back.This is the case number that I have open in Western Union CASE # XXXX. In their policies they say that they have to resolve the problem in a maximum of 15 days, and that time is about to expire and I still do not have a response.
|
| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On Friday, XX/XX/2019 at XXXX XXXX, I wired {$4400.00} from the Western Union satellite location at XXXX XXXX XXXX in XXXX, GA. I paid extra for an urgent transfer which should have been credited to my account within 24 hours. My bank never received the money. I contacted them and Western Union multiple times between Friday and Wednesday of the following week. Western Union repeatedly changed their story about what happened to the money. One operator said the money went to the wrong bank. One operator told me the money was never sent. One operator said they would get it back within 24 to 48 hours. Another said there was no guarantee whether they could get it back. After talking to a supervisor and having an officer from my bank attempt to reach out to them, per his instructions, with me on the line, they stopped answering my calls and deleted the transaction from the tracking system. I have emailed the company through their corporate site. In the meantime, this has been financially devastating for me and my family. without recourse, we have no way to recoup those funds.
|
| 02/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Western Union and it's affiliate in XXXX are operating a criminal enterprise. I have been sending US currency to a loved one in XXXX and these agencies have coerced an elderly woman that's a part time employee to sign bogus documents which her to except XXXX ( XXXX currency ) that is worth far less than the US dollars.
Afterwards, these agencies split the balance of my money without returning it right away. These agencies are taking advantage of an elderly couple who are making an effort to help each other. Please contact XXXX XXXX XXXX. XXXX by email at XXXX and area code ( XXXX ) XXXX-XXXX.
WESTERN UNION TRANSACTION RECORD I sent money on the following dates : XX/XX/XXXX ( sent {$250.00} ) Transaction Number ( XXXX ) XX/XX/XXXX ( sent {$100.00} ) Transaction Number ( XXXX ) XX/XX/XXXX ( sent {$80.00} ) Transaction Number ( XXXX ) XX/XX/XXXX ( sent {$40.00} ) Transaction Number ( XXXX ) XX/XX/XXXX ( sent {$100.00} ) Transaction Number ( XXXX ) Total Amount : ( {$580.00} ) ***************************************** WESTERN UNION CASE NUMBERS XXXX XXXX XXXX XXXX XXXX
|
| 07/20/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I buy products on line mainly from XXXX, one and only form of payments, vendors accept is through western union. The way it works, i transfer money, western union gives me MTCN number and i provide that number to potential vendors to collect payment and ship out my order. This cause a tremendous frustration, western union put transaction on hold / under review for many many days, without even notifying me. They charge full transactio fee, i provided all kind of ID ( copy of my drivers license, passport ) everytime, still under review. Calling customer support, they put on ever lasting holds. All i want to let transaction go in timely manner provided i paid all the fees and provided all kind of documentation, they asked. This cause financial set back to me. Can you please help me regarding this matter. My email is " XXXXXXXXXXXX " contact number XXXX. Thanks. Looking forward to resolve this matter. I understand, western union has to follow certain guidelines, but i provided all requested information and each time over and over again, they asked the same information.
|
| 06/29/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My name is XXXX XXXX and I am a XXXX XXXX employee.
I use the Western Union Online Transfer Service twice a month and I am getting charged for a service which I am not receiving for the last 4 months.
Last year I was paying only {$7.00} for the money transfer ( up to {$2.00} ) to be delivered to XXXX in a maximum of 3 days.
Now I am getting charged {$45.00} for an " express '' service which supposed to deliver the money in minutes, however my wife have to wait one or 2 days to get the money in XXXX because the agencies where she collect the money they do n't have cash. She complained there but the agencies blamed Western Union since they are providing a service for this Company.
I sent already complaints to WU to their email address XXXXXXXXXXXX on the XXXX XXXX and XXXX XXXX, with no answer at all. I just received an email on XXXX XXXX from XXXXXXXXXXXX saying that they got my complaint, but so far nothing happened.
We feel we are being cheated by Western Union since they are charging us {$45.00} for the same service I used to pay only {$7.00}.
Thank you.
|
| 06/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2020 I sent a money transfer in the amount of {$200.00} to my cousin in XXXX via Western Union bank transfer. After 30 days, the receiver still has not received the transfer in his bank account. He has spoken to his bank multiple times and also with the local Western Union office. Both offices confirmed that the money never arrived in XXXX and did not even leave the US.
I have called Western Union multiple times and they keep lying to me saying that " the transfer completed successfully. '' I asked them for a bank-to-bank wire transfer confirmation and they refused to give me any such confirmation. They would not even tell me their bank 's name.
After three weeks, Western Union sent me a letter saying " we confirm the cash was picked up. '' I called to remind them I didn't even do a cash pick-up transaction. I had done a direct bank account transfer, therefore their letter made no sense.
Please follow up with Western Union as they are neither depositing my transfer into the receiver 's bank account or refunding my money. Thank you for your help.
|
| 10/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I send money on XXXX XXXX. Promised availability is XX/XX/XXXX. Until now nothing receive but money was already drawn from my account. Called on the XXXX and they told me to call again within XXXX to XXXX. When I called again they told me the same thing. On the XXXX I received an email from Western Union customer care team that says that it the cause was a recent internal system update that affects the availability of the money and some transactions. I called again that day and the same answer, call again within XXXX to XXXX hrs. I called again today and talked to a supervisor and at first he said he didnt see the email that says about the recent internal system update. Theres no use of talking to them cause they dont know what is really happening and they keep on telling different answers to me. The problem said was already escalated to the right department on my 2nd call but nothing is being done. It was a very frustrating ordeal cause although it is a small amount but it is a hard earned money and my daughter needs it for their expenses in another country.
|
| 09/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My mortgage is through XXXX XXXX since it was sold to them in XXXX XXXX. I signed up with XXXX for their XXXX program at that time. I have had ACH withdrawal 's from my checking account biweekly since then. I come to find out now that this was not through XXXX XXXX they tell me it is through a company called Pay Map. I have never heard of Pay Map. The ACH from my checking states XXXX for {$700.00} biweekly XXXX states they get a Monthly payment of {$1300.00}, but I am paying {$1400.00} not monthly but biweekly. I am not getting the advantage of the biweekly payments when XXXX states they are getting their funds monthly and not even the amount I am paying. I knew nothing about another company handling my money and paying monthly, I would never have done that. This is not fair and I feel like I have been scammed. I cant reach this Pay Map Company until Tuesday XXXX/XXXX/XXXX but I will be canceling everything with them ASAP. What can I do or what can you do to help me. I feel they owe me money that should have been going to pay my mortgage off sooner XXXX XXXX
|
| 10/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I was sent a promo code email to apply for the next money transfer valid till XX/XX/XXXX XXXX
I used the link in the promo code to send the transfer and in the process of completing the and reviewing the pending transaction, it appeared that there is no fee, so I confirmed it.
Upon receipt of the WU confirmation, I noticed that they applied a {$12.00} fee, ignoring the promo code that was promised and solicited in the Western Union promo email.
Had I seen the charge before completing the transaction, I would have not done the transaction. WU should have at least provided a summary of the fees before and not after the transaction and request acknowledgement of the fee ( which should have been waived anyway ).
When I called the WU XXXX number to report the problem, they said it was too late. They would not credit the service fee, and they offered to send me another " promo code '' for the next transfer.
I found that to be unacceptable Bait & Switch and fraudulent.
I demand the refund of the {$12.00} fee that was charged illegally.
Thanks, XXXX XXXX
|
| 12/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/XXXX I called Western Union for the first time about this issue. They told me they will conduct an investigation and would let me know within 14 days.
I called back on XX/XX/XXXX I was giving a case number : XXXX and told me that someone was going to call me. When they called they said that I was going to receive and email giving me a new track number and also I was asked if I want the money in the mail or to pick it up from the office, at that time I said in the mail, again I have to wait about 14 days. I did not heard from them. When I called back XX/XX/XXXX I was giving a new case number:XXXX and they say that someone was going to call me within 48 hours to give a new track number to pick up the money. I went to the office but the clerk called Western Union to get the new track number and they never picked up. I called again on XX/XX/XXXX spoke to XXXX and told him that if I did not get an straight answer I was going to file a complain, he promise that my check was going to be in the mail within the next 24 hours. Until today no word from them.
|
| 12/21/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I have been making charitable contributions of money to individuals in XXXX for approximately three years through Western Union , Inc. These are now XXXX very poor families. There is nothing unlawful or divisive about these contributions. Lately I have made nearly XXXX transactions per month of small amounts of money for these families to purchase food, clothing and other life necessities. Suddenly I was arbitrarily and capriciously blocked from using their services. An action quite contrary to their advertisement. I have sent emails as I was directed by the company 's email and spoken to several company representatives to no avail. On XXXX XXXX, 2015 I was on the phone with XXXX different individuals for more than an hour and was told by the last individual that the action was result of a " business decision ''. Each individual indicated they did not have privilege to the information relative to the reason for this action. Whereas my attempts to interact with the company for resolution have each failed I turn to this agency for assistance with resolution.
|
| 11/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2019, I purchased a Money Order and mailed said Money order to my Pay-to addressee, Trustee Office-XXXX. Almost 10 days later, I received the Money Order back in the mail. However, the Trustee 's office had marked up or altered the Money Order, leaving it un-cashable. Upon attempting 11 time to Western Union, all 11 Western Union reps, could not communicate nor speak in a manner i could understand. The last 5 calls, I attempted to speak with a Supervisor and was forwarded to a line that just rang, never reaching a person or voice mail. I then attempted email and call to company complaints division and received an email from a XXXX XXXX, claiming to want more info. I emailed all 6 documents and attempted to contact Mr. XXXX, via the phone number he has attached to his email. The number was not valid? I also attempted the phone number given for Corporate offices ... XXXX. This number is also not in service? Claims to be a New Jersey? The Corporate number location states, XXXX Colorado? I hold a {$930.00} money order I can not cash or get a refund!
|
| 03/05/2017 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
The below copied transaction was made using my stored identity data housed with Western Union. Please look into this matter and warn consumers that Western Union has been compromised. I have reported this via phone call to Western Union 's fraud department. The tracking number is XXXX. I will also be emailing Western Union 's customer support to all my information removed.
XXXX, Your money transfer 's complete.
XXXX will need to bring a government-issued photo ID and the tracking number ( XXXX ) to pick up the XXXX USD you sent. They can pick it up at any agent location in the expected payout location.
Need help? Chat online or call us toll free XXXX at XXXX.
Thanks for using Western Union.
For a mobile transaction, this is your receipt. For all other transactions this is a summary of your online receipt.Your tracking number ( MTCN ) is : XXXX.
Transaction Date : XX/XX/2017 XXXX ET Sender : Name : XXXX Address : XXXX CT City : XXXX State : SC ZIP Code : XXXX Phone Number : XXXX Receiver : Name : XXXX Country : XXXX Expected Payout Location : XXXX
|
| 05/08/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Set up a online money transfer with western union to be sent to an account in XXXX. Western union had my authorization to take money out of my checking account electronically which they did right away. However, the account number at the receiving bank in XXXX was incorrect due to which the bank in XXXX declined to accept the money. I received an email right back from western union on XXXX XXXX 2015 that the money would be refunded to my checking account due to the aforementioned reason. Its XXXX XXXX 2015 and the money has still not been returned to my account. My bank in the XXXX has been notified about this issue. I have called up western union 4 times. Each time there was a different response. XXXX representative even told me that the bank in XXXX is delaying the transfer. I do not understand how this is possible if the receiving bank declined to accept the money transfer. I feel it is pretty irresponsible on their part to dis regard my enquiries and also not return my money. The transaction is tracked with western union by the XXXX number XXXX.
|
| 11/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I was notified by XXXX XXXX XXXX XXXX around XXXX XXXX XX/XX/19 if I wished to authorize an debit of {$280.00}. Once notified from the credit union, I looked up my banking statement and noticed another transaction of {$450.00} has been processed by Western Union. Upon noticing the unauthorized transaction, I contact XXXX XXXX XXXX XXXX XXXX and reported the transaction. Then I contacted Western Union about the unauthorized transaction. They transferred me to their fraud department and gave little detail to the transaction except for the individual that received the {$450.00} from an XXXX, Il Western Union location. Western Union did not offer to refund the funds due to the fact that they had been fraudulently paid out. After looking up their website, I noticed an account had to be created to access my account. An individual created a fake account with unknown name and address as well as e-mail with my banking number that Western Union would not tell me who created the account. I then contacted XXXX County Sheriff to make a report of money fraud.
|
| 12/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2019, I send {$50.00} + 3 fee Minutes later, I got the following message, Dear XXXX, We're sorry, but your bank declined your most recent payment to Western Union. We want to help you complete this transfer. Here is what you can do : 1.
Please call the number on the back of your credit or debit card and ask the bank to approve your Western Union transaction.
2.
Then try your transaction again with the same credit or debit card. If you still need help, please call Customer Care at XXXX. If it happens again, please try another credit or debit card. You can also pay with your bank account, but you will need your routing and account numbers. Or you can send money to your receiver through your bank without sharing your bank information, like bill pay. Learn more about this option.
We're sorry for the inconvenience. Thanks for using Western Union.
When I called the number, I was answered by a voice telling me that I have a debt. That person was making threats. That same person is still calling my number and leaving threatening messages.
|
| 02/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
was paid for work with money order from western union for work on a car. called western union to make sure the money orders where good. they told me yes. i asked them about the possibility of them putting a stop payment on them after i took them as payment and western union said that as long as i had both the money order and the receipt of the money orders that they couldnt put a stop payment on them. the next day i went down and cashed one of the money orders with no problem. about two weeks later i went to cash the other one and they told me it was no good and that i owed them XXXX for the one i cashed. i tried for months to solve the problem with western union but with no luck. finally they told me they were having a hearing on the validity of my complaint and to get a hold of them in a couple weeks. when i did they said that they were not gtoing to pay me and that i still owed them the XXXX i figured i got ripped off. i kept the money order and just ran across it the other day ande my girl friend talked me into following up on getting paid.
|
| 02/09/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I opened an online account with Western Union ( westernunion.com ) on XX/XX/2017, I processed a money transfer charged to my credit card ending with -XXXX of the amount of {$500.00} to the country of XXXX to my brother, Western Union charged a transfer fee that I greed to of {$42.00}. Then they charged another {$27.00}. The transaction remained on hold for a few days. I called customer care in XXXX and talked to several people over several days ( one example is XXXX operator ID # XXXX ), they informed me that my they need a photo ID of mine and a report on the recipient ( relationship, occupation, father 's name, why I am sending money ), they said they may ask me for more ID information. I was not comfortable providing all this personal information so I asked for the transaction to be cancelled and money refunded to my credit card, they said that money will be on hold indefinitely unless I provide the information they asked for. THIS IS OUTRAGEOUS AND VERY FRUSTRATING..!! The money id still on hold with no refund or cancellation. Please assist
|
| 08/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
Direct transfer of funds from XXXX XXXX to a bank in XXXX. Recipient unable to collect the money so Western Union cancelled the transaction on XX/XX/2021. Western Union assured me the funds would be returned to my account in 7-10 days. It has not been returned. I have made numerous calls and filed a complaint with WU. All to no avail. I have been lied to every day since the money was due.
The initial tracking number is XXXX. The case number is XXXX.
Today I got an email telling me the " transfer is complete and the money is ready to be picked up in XXXX!!! '' I am baffled by this behavior by Western Union.
They have used every excuse to not return my {$8000.00}. They have my drivers license information, address, phone number, bank account numbers and I believe they have my shoe size now.
I have double checked with my bank and there is no issue on this end. This a plain and simple case of fraud by Western Union. The money was to help a relative with a serious medical issue, which has only gotten worse.
PLEASE HELP ME RECOVER MY MONEY!
|
| 03/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
On Friday XX/XX/2018 I went to Western Union branch at the local supermarket to transfer {$1500.00} US dollars to XXXX ( tracking number XXXX ) When the person I was sending the money to went to the bank to get the money they were informed that it will paid in local currency and not US dollar. Further more the exchange rate was lower than market value by about {$30.00}. I called WU to get an explanation but I was informed that I chose this option when I sent the money, I then informed the person on the phone that I wasnt given an option at the time of the transaction and that when she informed me that it stated on the receipt.
Upon reading the fine print on the receipt I found that WU makes more money in addition to the fee charged from converting the currency. I even went on their web site to find out if they ask at any point how would you like the money to be received and found none.
I feel WU acted in a deceiving way to make more money from my transaction and failed to inform me of my rights in regards of how will the money be paid out.
|
| 08/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
Older American |
|
On XX/XX/2019 I used my Western Union App to send {$100.00} ( XXXX XXXX Baht ) to my wife who needed it to take our daughter to hospital for XXXX fever. When she went to pick up the money she was told to refer me to an email that they had sent which stated that the money would not be available until XX/XX/2019. When I called to inquire why my money was being held they blamed my bank. When I checked my bank they informed me that the money was removed by WU at XXXX XX/XX/XXXX, which means WU instead of honoring my money in minutes option, they waited fifteen hours to begin the transfer. When I tried to speak to supervisors at WU they either hung up on me or refused to answer their phones when My call was transferred.
I am sure that this is part of a much larger conspiracy to keep peoples money so WU can earn interest.
I will never use the App again, because even though out of twenty transfers this is the first time WU borrowed my money for a week, you never know when the algorithm that they are using to select victims will choose you again.
|
| 07/12/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
I sent a western union ebill ( WU Pay ) for the amount of {$260.00} to Western Union which was withdrawn from my account on XXXX/XXXX/15. The should have been available in 1- 3 days. After 3 days, I did n't receive a email confirmation of the funds being available in my western union account. I called XXXX XXXX, XXXX XXXX and XXXX XXXX and was told my funds were not available because my bank did not release the funds. Each day I called I was told they were escalating my issue to the WU department and will be notified in 24 hours ( I never was notified ) .On XXXX XXXX, a representative of my credit union on I conference called Western Union. My credit union representative spoke with a Western Union representative and confirmed the funds were released on XXXX/XXXX/15. The Western Union representative stated he will escalate the issue. However, i have not received a refund of my money. I 'm concerned that Western Union is using this " lost funds '' tactic to keep funds that are somehow lost in cyberspace. How many people has this happened to?
|
| 04/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX there was unrecognized transfers from my Western Union account. I immediately called western Union to notify them or the 3 transactions that appeared suspicious and not initiated by me ( XXXX # XXXX ) & ( Case # XXXX ).
- Western Union opened a case and notified me that the transactions will be cancelled and my bank account from where the money was being drawn will be blocked so that no further transactions or money is drawn.
The following day 2 transactions were still processed for {$1400.00} each, and when I called WU, they are not agreeing to reverse the transfer or credit the money back.
There is serious flaws in their system controls and they take no accountability at all let fraudulent activity occur.
Also to note the transfers were made to accounts that I do not recognize, and western Union did not even notify me of any new payee accounts being added to my account.
I am losing {$2800.00} and they are not taking responsibility at all, despite me warning about the unrecognized transaction.
Can you please help
|
| 03/25/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Hi, I did sent mony from XXXX to XXXX {$1200.00} but the system exchange it to current currency and I called customer care to cancel the order and I got approved for that. Four days later I called back WU and they said it is not canceled and we give you points for next transfer. The problem is that the receiver can not get that money because it is not in Dollar. I want you return the money back or make it Dollars. I have called many times and these are the reference numbers XXXX - XXXX. They said the receiver must reject the money first. The problem is that the reciver is not even know where it is. The bank and WU in XXXX says no money come yet. Now, I need a solution or I am going to sue you next week because of difficulties in my business. I do n't respect that happened to me in my first time I use WU. please cancel the order as I requested before on time and return the money back so I can find a better way to transfer or make change to the money to be received on Dollars. Again, receiver can not find it.
XXXX XXXX XXXX XXXXXXXXXXXX
|
| 08/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On Wednesday, XX/XX/XXXX, I transferred {$1100.00} via Western Union to a friend in XXXX ( name, XXXX XXXX ). The transaction Tracking Number is XXXX. Western Union charged a {$15.00} fee, as well as taking a profit on the currency exchange of approximately 5 %.
I made the transfer based on Western Union 's representation that the funds would be available to the transferee in " 1 to 2 business days. '' The funds were not available in 1 to 2 business days. It's now been 3 full business days and the funds are still not available.
I called Western Union to ask about the status and get a refund of the {$15.00} fee since Western Union did not perform as promised. The agent I spoke to lied to me ( she said the funds " are now available '' when they are not ), that it was " not possible '' to refund my fee, and then said she was transferring me to " the department that can help you. '' She then transferred me to a dead line. I was courteous at all times during the call, but would not accept answers from the agent that were obviously false.
|
| 07/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I initiated a {$2600.00} money transfer to XXXX on XXXX XX/XX/2021 around XXXX in westerunion.com. When I initiated the exchange rate displayed was XXXX for transferring to a bank in XXXX from a bank account in US. But after submitting the transfer the exchange rate displayed on the transfer was only XXXX. I immediately came to money transfer page again and checked what is the exchange rate and it displayed XXXX.
I thought there was some error in the website that cached a old rate and went to another browser to check the exchange rate on westerunion website but the exchange rate for transfers above {$1000.00} was still coming up as XXXX. When I tried {$800.00} it displayed exchange rate as XXXX.
So what I guess has happened is western union has imposed a incorrect exchange rate on my transfer which should have been imposed on transfers below {$800.00}.
I was on the call with the customer service agents for almost 2.5hours and they did not agree the glitch in their system, so I decided to submit a complaint to the consumer finance.
|
| 04/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I pay XXXX XXXX to take money from my bank account twice a month & make one monthly payment to my mortgage company, XXXX XXXX XXXX XXXX. This has been effective approximately 19 years. XXXX XXXX XXXX XXXX called today, XX/XX/XXXX, informing me they had not received the XX/XX/XXXX payment & since it was over 31 days overdue, they would be in touch with the credit bureau. Upon contacting XXXX XXXX, I was informed they had a " glitch '' but had sent a smaller payment than normal on XX/XX/XXXX. One person said the payment was " overnighted, '' a 2nd person said it was a wire transfer & a 3rd person said she could not see how it was sent, she just knows that it was. It feels to me that they are not being truthful & as I calculate they have about {$4500.00} of my money & my mortgage isn't paid, I am filing this complaint. I have also stopped this service as I don't feel I can trust them with my money. In talking with XXXX XXXX XXXX XXXX, they have not received ANY money but they will give me another day in attempting to solve this issue.
|
| 05/01/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I sent a money transfer back in XXXX. The money was never picked up by the receiving party overseas. I called WESTERN UNION they confirmed that the funds were available and that they would send me a check. 4 months later, and about XXXX reps promising me payment, I have still not received my refund from Western Union. Furthermore, the Western Union system no longer recognizes the tracking number ( a number they assigned to my transaction ). So it is as though I never sent money. The tracking number conveniently drops off after XXXX to 60 days after the transaction. So if they drag their feet to refund you, you disappear from their system all together.
I write that Western Union 's refund policy be investigated, what do they do with " unclaimed money ''? Because they make efforts to claim the money very difficult on the sender. Most of the people using this service do are immigrants and they do not have a voice to communicate and navigate Western Union 's very complicated customer service. Most of my calls were routed to the XXXX.
|
| 07/16/2015 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
On XXXX XXXX 2015, I made a money transfer ofr {$100.00} through Western Union to XXXX. Western Union gave me an exchange rate of XXXX XXXX to the dollar. I later found out that the exchange rate at the time of this transfer, was XXXX XXXX to the dollar. This means I was ripped off to the tune of XXXX XXXX at the point of exchange.
Millions of XXXX immigrants, remit money to families to the tune of millions in a day and Western Union charges fees for these services. To shortchange customers in addition to these fees, is unconscionable and a fraud.
1. I am requesting an investigation of this transfer and countless others transmitted by Western Union.
2. I am demanding a refund or transfer of the balance unpaid. XXXX XXXX.
3. Western Union to be compelled to remit funds in XXXX dollars or at exactly the exchange rate in the country where money was transferred to.
4. Western Union is to be made to pay restitution to everyone cheated in this manner.
Transfer completed at XXXX XXXX XXXX XXXX XXXX XXXX Co XXXXTracking Number XXXX
|
| 12/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Western Union I made money transfers listing myself as the reciever. I did not pick them up Within 30days then Im told they no longer have access to the transaction they would need to further investigate the matter. With there back office They sent a few letters as this concerns a few transfers of which for were for XXXX $ And 4 for XXXX $ .after repeated inquiries from me stating that the money was paid correctly. I am the sender and the reciever. I repeated told them I have not picked up my the money then after so much time passed they state that the money transfer has been picked up. I ask them by whom they respond with the person listed I once again inform them that I had not picked up the transfer. I then ask them to provide the merchant location where the transfer was paid out. they refuse stating its confidential. I Have told western Union time n time again I am the sender and the reciever and I have not picked up these money transfers. They just dont care. Im out {$1800.00} total from these unprocessed money transfers.
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2022 I sent {$100.00} to my aunt in XXXX XXXX and she went pick it up but her last name was spelt wrong so I called western union to change it and they did the next day I told her she can go and pick it up so on XX/XX/2022 someone from wu called me asking have I ever sent money to that person and do I know her I said no this is the first time Im sending money to her and she is my aunt so he was like ok the funds is ready so she went and there and no transaction was found then I called wu and they said I had cancel my transaction I said I never did so they gave me a new MTCN and I went to pick it up across the street from my house and no transaction found so I called them back they say the money is there I said no its not so I kept calling and calling then that Saturday night early Sunday morning I called them and they said that I picked up my money at XXXX XXXX XXXX XXXX XXXX i said no I didnt I live in XXXX XXXX they said ur name was used to pick up the money I said how and I was never there and they hung up on me.
|
| 08/15/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used western union services and they took the money out of the account and sent me a completed transaction letter. When my dad went to pick up the money they denied the transaction. When following up with WU, they said oh yeah, the transaction did n't go through. This was a transaction completed XX/XX/2016, this is now XX/XX/2016 and I still do not have my money back!
This is not the first time I got this problem, initially I thought mistakes happen in the system, now I believe they are making money on denying transactions and keeping money for weeks making interest on the customers! There was no communication from WU telling me sorry and what went wrong, in fact when calling them I got very limited info, saying may be the recepie by reached some limit, but never a definite answer, never giving a direct answer to the declined transaction. Terrible service. The managers had no answer why transaction was cancelled by western union. Telling me to write to the headquarters. This is weeks now and my money is still held by them.
|
| 01/14/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XXXX XXXX XXXX for some reason decided to use Western Union this time as we were waiting for this money in XXXX Texas. A Western Union payment was processed on XXXX XXXX 2015 ( XXXX XXXX is XXXX hours ahead of CST ). They asked me to go to my XXXX XXXX XXXX and give them the XXXX number ( XXXX ) and should be able to get instant credit. However, XXXX XXXX XXXX told me that they not deal with Western Union and I called the Western Union to see where I could get my XXXX USD and they recommended me to go to XXXX of XXXX XXXX, close to my place.
XXXX told me to wait for 15 minutes while Western Union processes all required checks etc. Later I was told by Bank Teller that she could not process the request.
I called Western Union and after talking to them 2-3 times with misinformation and finally talking to their superior, I was told that the payment has been sent back to the Sender. I asked for a reason and they said that they are protecting their client and can not disclose me the reason. That was after 2 hours of time spent.
|
| 07/28/2015 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I made a {$600.00} money transfer to the XXXX thru Western Union at XXXX in XXXX XXXX XXXX XXXX XXXX XXXX, XXXX NJ. I was guaranteed by the staff who assisted me, named XXXX that my recipient will get the money transfer in US dollars. XXXX showed me the receipt in US Dollars, but on the bottom of it is a Peso conversion, but then she guaranteed again that they 'll get it in XXXX dollars. I trusted what she said knowing little on how to read a transfer receipt. The next day my father withdraw the money transfer from a WU in the XXXX and they said that the transaction was made in PESO not US dollars. This means that my father will receive the money based on WU exchange rate which is way cheaper than getting the Dollar and have it exchange in the bank. This incident is the XXXX time that happened. After the first incident i would normally double check my transaction with the WU staff, to make sure that the transaction is made in XXXX dollars, and i did n't have a problem, Until my recent transaction with WU last XXXX XXXX, 2015.
|
| 09/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
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|
Western Union is defrauding their response to this complaint. They claim that I am being defrauded even though I know I am not! Now I ask who knows better? ME or SOME COMPANY THAT HATES ME BECAUSE I AM A XXXX? Western Union wants me to prove that I work and that I have an income, where it came from, how much taxes I paid last year and so on. NOTHING is asked about the person or persons I am sending money too. NOT ONE THING! This is just more FRAUD on the part of Western Union so they can continue to be XXXX Haters. Not one question is asked about the people I am or have done business with. So how can Western Union possibly claim they are looking out for My Best Interest? They are not! Western Union is circumventing the law and need to be shut down. Just look at the states that have the highest complaints. How many are racially related? If in fact any of this is true, why hasn't Western Union called in the FBI, CIA, Homeland Security, Interpol, or any other State and or Federal Agency???
Very simply Western Union is a fraud.
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| 06/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I went online at www.westernunion.com and requested an international Bank-to-Bank money transfer for {$160.00} to be debited from XXXX XXXX checking account and be sent to my brother in XXXX. They promised a 7 day completion time-period. I called them on XX/XX/XXXX and they said the settlement date would be XX/XX/XXXX. On XX/XX/XXXX I call Western Union again and they said that they show that the transfer was completed and to check with the receiving bank. I asked my brother to check and he was told by his bank 's remittance department that no funds have been received and they see this often where Western Union allegedly sends money but does not get to the recipient and it would be hard to get your money back. I called and emailed Western Union several times since and was given multiple cases ( XXXX, XXXX, XXXX ) and promises to investigate with no avail. I final asked for a refund and they stopped returning my emails and I get transferred all around the company when I call and get a new case number each time.
|
| 10/14/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
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Web |
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I went to a Western Union provider and filled out the order to send {$470.00} but added a " test question '' because the recipient had his wallet stolen and did not have an ID. The transaction went thru and printed me a receipt. The charge for the service was {$40.00} When my friend went to pick up the money he could not because the " test question '' was not listed on the transaction. The reason is that Western Union has a rule that you can not send amounts over {$290.00} with a " test question ''. So he could not get the money. I called and they told me to go back and get a refund. So I did but they said they would not refund the {$40.00} fee for sending the money. I do n't understand how they can charge me for this when I was not informed that this transaction would not be deliverable. I was printed a receipt. Their system should have not let this " undeliverable '' transaction to complete. I think their software should have kicked this back and should have not allowed this transaction to complete. I want my {$40.00} back
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| 04/03/2018 |
Yes |
|
- Trouble during payment process
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Web |
Servicemember |
|
I have a mortgage with XXXX XXXX. I was making payments through the XXXX XXXX ( XXXX ) XXXX run by XXXX. Their customer service center number is XXXX. I called them on 6XX/XX/XXXX to close my account. They had already collected my XX/XX/XXXX mortgage payment in the amount of {$1500.00}. They told me upon closing my account, they would forward my last mortgage payment to XXXX. For the next week, I checked my XXXX account daily and the payment never posted. I paid the mortgage from my savings account as to not miss the XX/XX/XXXX deadline for the XXXX payment. Since XX/XX/XXXX, I have constantly called the XXXX XXXX XXXX and asked them to refund my money. They continually tell me one of three things : 1 ) the money is being sent to my mortgage company, 2 ) the money is going to be send back to my checking account and should post in two days, 3 ) the money is being overnighted to me in a check to my home. I still do not have my money and now over 4 weeks have passed since I closed my account. Please help me get my money back.
|
| 01/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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XX/XX/XXXX, I created an account with Western Union in order to transfer money overseas. After setting up my account I was approved for a {$10000.00} money transfer. Before my account was fully activated they said they would allow 1 wire transfer.
On XX/XX/XXXX, I go into my bank wire a total of {$4400.00} into the bank account given by Western Union via email.
On the same day after the money transfer I call western union to confirm the transfer and activation of my account, they said to call back tomorrow if I don't get an email confirming by tomorrow.
On XX/XX/XXXX, I called back Western Union because, I did not see a confirmation email and after giving all my account information, full name, date of birth, mothers maiden name they tell me my account has be canceled from the " higher-ups. '' Without reason why, they wouldn't transfer me to a supervisor. They didn't offer me a refund. He said, there's nothing I can do and terminated the call.
So now, I am out {$4400.00} for a service western union failed to provide.
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| 10/27/2016 |
Yes |
- Money transfers
- International money transfer
|
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Web |
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I had sent {$1000.00} to repay my education loan in XXXX through Western Union. I made this transfer on XXXX of XXXX, 2016 ; However, they have not delivered my money yet as of XXXX XXXX, 2016. I have made tons of phone calls to customer care and I have never gotten any satisfactory answer 's other than wasting hours together during my day job. So, I made an attempt to track the transaction through my bank, On XXXX XXXX Western Union has sent the money through their partner Yes Bank to my bank. However, due to some technology transformations my bank did not process the transaction on the same day. SoXXXX Bank reverted the transaction on XXXX of XXXX and deposited to Western Union account which is register with XXXX Bank. When I being a customer can track this transaction so easily, Why is Western Union is taking so much time to do this? I feel something is not right in this case. I should have never trusted Western Union! I have complete email details from the XXXX Bank who has deposited my money to Western Union Account.
|
| 03/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Western Union has promoted and has made known through their website that money I will be sending will be available in minutes. They are somehow delaying the transfer, when my family overseas need it the most. I have transferred an amount of less than 100USD. I talked to their Customer Service and they tell me to wait for the whole day for the transfer to complete without even giving any reason as to why whatsoever. I chose the service because of their promise of swift transfer in minutes, yet they did not comply with their own terms. I would understand if they gave me a understandable reason for the delay, yet there was nothing coming from them, they just wanted us to wait. I wouldn't have chosen the service if that were the case. They even suggested that the receiver to travel to a nearest local agent location to receive the transfer, which would make the receiver spend unnecessary and significant amount of money, effort and most importantly time, which we are short of.
Transfer Tracking # ( XXXX ) : XXXX XXXX XXXX
|
| 11/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
I was part of a XXXX.settlement : Consent Order AP File No. XXXX ( See attachment ) On XXXX XXXX I called and spoke to a service person at the XXXX number listed on the letter because the email address listed was not working. I was told that I will be receiving a check in the amount of {$490.00} and I I have not received the check. I called today to check the s status and was told that I need to place the status request using the email : XXXXXXXXXXXX. I did that and I received a response stating the email is no longer being monitored and I need to call the number XXXX.
So I called again and this time I was told I need to contact the CFPB because XXXX does n't have check status info. I called your agency and was told I need to get the info from XXXX. I want to file a complaint and have you research this matter on my behalf because I believe there is fraudulent activity taking place since I have no check and I ca n't get any info from them. Please look into this and respond back to me ASAP with an update.
Thank you.
|
| 04/22/2016 |
Yes |
- Money transfers
- International money transfer
|
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|
Web |
|
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On XXXX XXXX 2016 at XXXX i sent money to a XXXX to XXXX XXXX XXXX through western union money transfer. I did not receive notification that the money had been sent or received as is normal procedure.I inquired form the receiver if he had received the money he confirmed he had not after which i reverted to western union on phone number XXXX during which i was advised the money had not been collected and that i should advise the receiver to visit an agent to collect the money using the mtcn number. I informed the receiver according after he went to XXXX agents but could not collect the money because according to the agent there was no money available. After this i inquired from western union several time i was informed that the money had been collected the same day i had sent it which contradicted what i had been informed by the earlier western union agents. After this my complaint with western union have not been resolved and the whereabouts of the money has not is not known. This is why i am filing this complaint.
|
| 08/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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I went to Western Union in XXXX Arizona to wire my earnest money to a title company to open escrow on a home purchase on XX/XX/2020. Western Union instead sent it via ACH transfer which the title company doesn't accept and the title company XXXX XXXX account rejected the transaction. I contacted Western Union to cancel the transfer the same day it was initiated since is did not show up in the title company account after XXXX hours. I have contacted Western Union multiple times every day to ask them to refund my money. At first they said it was in the XXXX XXXX account. I called XXXX XXXX and the confirmed they never received the money. After a couple of days of calling Western Union admitted that XXXX XXXX rejected the transaction and to this day I only get excuses about there process preventing me from receiving my money back. It has now been 12 days since Western Union received my money, failed to transfer it and will not return it to me. Now that are claiming that the issue is with their accounting department.
|
| 05/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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|
Web |
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|
I was a consumer of the XXXX XXXX XXXX. I was issued a check attached to an informal letter with a very generic letterhead. My family and I had concerns about the validity of the check and deep concerns with depositing the check with my financial institution. The check was never deposited or cashed. I wish to have the check reissued in order to claim the redress pursuant to the lawsuit filed by the Consumer Financial Protection Bureau ( CFPB ). Case No. XXXX.
I attempted to resolve the matter by speaking with the company at the following telephone number : XXXX. This number is different from the number list on the letter. Some research was required to find a valid telephone number. Once a number was located ( XXXX ), I first explained the issue to a young lady that explained that a supervisor will contact me. A follow-up telephone call was not received as promised. I contacted the company again and spoke to a male who identified himself as XXXX. XXXX simply stated that no more checks will be issued or reissued.
|
| 07/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Good afternoon, Yesterday, XX/XX/2022, I went to a Western Union on XXXX XXXX XXXX, transaction number XXXX.
I explained I wanted them to receive in XXXX XXXX {$930.00} to pay for my bills there. The guy charged me {$8.00} for their fees. Fine. {$930.00} total.
So, then the recipient sends me a photo of his receipt. He received the equivalent to {$810.00} aka XXXX XXXX.
I called Western Union and they say the exchange rate is XXXX XXXX, when in fact the exchange rate is around XXXX XXXX per {$1.00} dollar.
Its missing {$90.00} from my transaction. I was never told they are robbing us blind with this exchange rate. I was clear I wanted the recepient to receive {$930.00} there. Their bank did not charge any fee.
I told Western Union they even refund me for the missing {$90.00} here or send it up there. It's almost 10 % in hidden fee right there!
They said it isn't possible to correct that. So I'm trying to hold them accountable by reporting it to you guys. And hoping this issue will be solved.
Thank you!
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Our XXXX XXXX has been wiring money to XXXX and XXXX XXXX since XX/XX/XXXX. This has been done through my account with XXXX XXXX. In the past year, XXXX XXXX began placing our transactions on hold until I answered many questions to prove I had a legitimate purpose for these transactions. This happened on three consecutive transactions, and then I was able to continue these transfers without interruption for several months. Now, suddenly, my transactions are being denied altogether, and I have been unsuccessful in even discussing the situation with someone at XXXX XXXX, let alone receiving any communication from them as to the reason. I was given an email address at XXXX XXXX to forward my complaint to, but it has now been two weeks since they confirmed receipt of my email and nothing has happened.
I provided them with our IRS letter of determination and a description of what our ministry does. There are churches in XXXX that are dependent on our contributions for both living and worshipping.
Please help us!
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| 05/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have a concern regarding with my friends transaction ( sender ) depositing my money to my bank account. The sender sent the money last Friday XX/XX/2020 thru WU by her XXXX XXXX account, choosing the 0-2 business days transaction and I should be expecting the deposit here in the XXXX last XXXX XXXX. Tracking the control number that was given, it says its already delivered but I checked my bank account and still I havent received it. I even asked the manager of the bank if I do have pending transaction and sent a confirmation stating I do not have any pending one. I feel uneasy since the transaction says it was complete but I checked it how many times but theres none. I rechecked the bank details how many times but the inputs were correct. I tried sending emails, sending personal messages to WU social media accounts since XX/XX/XXXX but they did not answer. Yesterday morning, they tried to reach me asking my personal info and XXXX but that was only it. After I sent it, again I got no replies at all until now.
|
| 12/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
I initiated the transfer of $XXXX MTCN XXXX from USA to XXXX on XX/XX/2019.This transfer never went through. Western Union never contacted me to inform me that the transfer was rejected by the mobile wallet carrier until I contacted Western Union 3 weeks later. All this time I presumed that the transfer had gone through.After contacting them several times they continued to tell me that I would get my refund as soon as possible. I have been chatting online with their representative who acknowledge that my transfer was rejected by the mobile wallet carrier and the chat team directs me to call this number XXXX or XXXX and whenever I call my call is always get my calls dropped. The last time I had the chat team call me instead of me calling them was on XX/XX/2019 where one of their representative named XXXX informed me that I would get my refund within 24 to 48 hours. Still nothing happened to date. I just finished chatting online with one of their XXXX XXXX XXXX who told me the same story. See attached chat.
|
| 04/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
On Friday, XX/XX/XXXX I wanted to send {$5000.00} to someone in XXXX, XXXX. I use Western Union because the banks in XXXX don't have cash for withdrawals. I have been sending to the same recipient between {$2000.00} and {$5000.00} every month since 2016, since he runs a program supported by my nonprofit organization.
This time, when I went to send the online money transfer, I got a screen asking me to provide my bank account number and login ID and password, allegedly using a service called XXXX. The URL on the page said I was on a Western Union site. I called both Western Union customer service and our relationship manager at XXXX, and neither of them could tell me anything about whether XXXX is secure. I did not feel safe providing my bank log-in to a site with no way for me to know if it is safe.
I wrote to the Executive Services office at Western Union and I asked my XXXX representative to escalate my question to someone at XXXX who could tell me if they endorse this procedure, but no one responded.
|
| 07/08/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
{$3.00} REFUND REFUSED FROM A FAILED WESTERN UNION XXXX XXXXI MADE A MONEY TRANSFER THROUGH WESTERN UNION AT THE XXXX STORE XXXX XXXX XXXX XXXX, DE ( XXXX ) XXXX MANAGER XXXX. THE TRANSACTION NUMBER SHOWED AS VALID THROUGH WESTERN UNION TRACKING ONLINE. ' '' SEE ATTACHMENT ''. HOWEVER THE RECIPIENT WAS TOLD THE XXXX NUMBER WAS INVALID. AND THEREAFTER IT WAS NO LONGER VALID WITH ONLINE TRACKING. XXXX MANAGER XXXX SAID WESTERN UNION HAS TOLD HER IT HAS CREDITED BACK THIS AMOUNT TO THE XXXX STORE BUT SHE SAYS IT WAS NOT. AND IF IT WAS THE MAXIMUM REFUND I COULD RECEIVE IS {$990.00} ACCORDING TO CORPORATE POLICY AFTER SPEAKING WITH THEM. COULD YOU KINDLY ADVISE ME WITH THIS MATTER.
MY NAME IS XXXX XXXX PHONE # XXXX.
XXXXXXXXXXXX I THOUGHT I SHOULD ADD THAT WESTERN UNION TOLD ME OVER THE PHONE THEY COULD MAIL ME A REFUND CHECK BUT IT WOULD TAKE TWO WEEKS OR I COULD DRIVE XXXX ABOUT XXXX MILES AWAY TO RECEIVE A CASH REFUND. I DO N'T BELIEVE THAT AND NEITHER DOES THE XXXX MANAGER XXXX XXXX, DELAWARE.XXXX ) XXXX
|
| 02/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
My complaint is that Western Union has received my money and is now holding onto my money unnecessarily instead of immediately delivering to my receiver in XXXX.
Additionally, the exchange rates have also changed ( + {$0.00} ) during this unnecessary delay.
I consistently use Western Union on a monthly basis with the same type of bank to bank transfer transactions and it has never taken this long to execute my request.
Supervisors were unable to address my issue and advised that they have not received my funds yet, but even after offering evidence that the funds had cleared my bank account ( not pending ).
When supervisor was asked what government entity regulates their business he was unable to provide me the information.
Western Union supervisor and representatives stated that they have up to 4 business days to process my request as banks take different amounts of time to release funds- this is not the case here as my transaction has cleared.
Western Union transaction reference : XXXX : XXXX
|
| 11/23/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I was enrolled in Paymap, Inc. 's Equity Accelerator program through a variable mortgage I had with XXXX. I received a letter dated XXXX stating that a settlement had been reached between Paymap and the Consumer Financial Bureau ( AP File No. XXXX ) and I was due program fees, but had n't cashed the check yet. I had never received the check, but the letter included instructions to get a replacement check. I sent an email with the requested information to the appropriate email address on XXXX. I got an automated response saying that my request was received and being reviewed. It got to be XXXX and I had n't had any other correspondence from the company. I called again and the rep on the phone did n't have a lot of information other than that many replacement checks had n't gotten to people and I should submit my information to the email address again. I did this on XXXX, but got an automated response that the deadline for requesting a replacement check had passed. As a result, I am filing this complaint.
|
| 06/18/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On Friday, XX/XX/XXXX at XXXX am a money transfer of {$510.00} dollars was sent through Western Union on this location XXXX XXXX XXXX, XXXX, TX XXXX to XXXX XXXX.
On the same day Friday, XX/XX/XXXX more less at XXXX pm the recipient was at the XXXX XXXX XXXX to claim the money- a total of {$10000.00} pesos and she was told there was no money to be claimed for her. She also went to the XXXX bank and she was told the same.
At this time I called the Western Union customer service where I learned that the money was claimed at XXXX XXXX a different city and state at XXXX PM.
Until now, Saturday, XX/XX/XXXX nothing has been resolved! only a case has been opened. How can the transfer be claimed at a different state and a different time? We need this money to help my parents sustain their household and daily lives. Western Union should refund this money.
Tracking # XXXX {$510.00} dollars was sent {$10000.00} pesos need to be received Western Union Case # XXXX Please help, I appreciate your help in advance.
|
| 01/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
Servicemember |
|
I purchased XXXX money orders from western union in the amount of {$500.00} each totaling {$2500.00} which was slated for XXXX money to purchase a home. I decided not to purchase the home and the XXXX money was refunded. However the place I purchased them, XXXX, stated they do not offer refunds. I contacted my bank, XXXX XXXX, to see if I could re-deposit them into my account and they said no. Both told me to contact western union directly.
On XX/XX/2021 I put in a request for all XXXX money order refunds : XXXX case number is XXXX.
XXXX case number is XXXX.
XXXX case number is XXXX.
XXXX case number is XXXX.
XXXX case number is XXXX.
The verbiage stated I would be assessed {$15.00} each due to requesting a refund. I was told by customer service agent in the refunds department it would be XXXX business days before I received the refund by postal mail.
Its been XXXX business days excluding holidays, and I have not received a refund. I chatted with customer service and they were of no help.
|
| 02/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
I sent money with western union on XX/XX/XXXX Amount.XXXX $ to XXXX for business payments Western union tooks money from my XXXX XXXX bank account on XX/XX/XXXX it should deliver by XX/XX/XXXX as promised by western union But it never delivers even more than 3 weeks I start flowing western union by calling/emails/social media customer service after XXXX XXXX XXXX Regarding my payment but they flair to provide me any information but only keep saying that your money has been delivered but when I ask my receiver there was no payment at all And aftr 3 weeks western union told me that our bank partners in XXXX gives us wrong information about your payment so we apologize and we ll refund your money to your bank account From XX/XX/XXXX to XX/XX/XXXX I haven't received my money back or the payment in XXXX Because of this 32 days delay I loose my business in XXXX the damage to my business costs me XXXX XXXX XXXX XXXX rupees around XXXX $ So I want you to help me to cover my damages from western union Thanks
|
| 11/22/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On XXXX/XXXX/15 I initiated a money transfer via Western Union at XXXX store # XXXX to my bank which is out of state. I needed the cash there for payment of bills, and usual household expenses.
On XXXX/XXXX/15 I received a text message from Western Union stating the deposit was delivered to my bank.
On XXXX/XXXX/15 I called my bank, XXXX Bank, who stated they did not have any record of a deposit in the amount I sent.
XXXX/XXXX/15 I called Western union. In a recorded phone conversation, I was told that the money was rejected by my bank, as they do not accept western union transfers and I could return to the agent immediately to pick up my cash.
Arrived at the agent location and western union denied my refund stating it was delivered to XXXX Bank.
I called XXXX Bank again. The money is still not showing in my account.
At this point, I have lost {$1000.00}. I have receipt to prove the money was given to the teller, and neither XXXX or Western Union will account for the location of my money.
|
| 06/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
- Problem with customer service
|
|
Web |
|
|
Hello my name is XXXX XXXX. I purchased a money order in the amount of XXXX $ on XX/XX/XXXX for my rent. The place I rented " lost '' the money order so on XX/XX/XXXX I sent in the form for the refund and the requested money for the fees. I waited a month like they said and still no money order so I called they said they didn't get the form to send it by email so I did. I waited a month still no money order. So I called again and they said they just sent it out on the XXXX of last month Ok so I waited 30 days still no money order so I called again when I called they said it was sent out on the XXXX. I knowing that it's a different day then what they said last time said ok and Waited for a little. Last week I called them and asked where my refund was and they said they sent it out on the XXXX. I asked them to send the refund to the card used they said " it doesn't work like that '' even though the website says that it does work like that. They are trying not to give me the refund for the money order.
|
| 11/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XXXX XXXX, 2017 I went to Western Union to send money to a family member in XXXX for the urgent payment of school/exam fees. The intended recipient went to a location of Western Union in XXXX to collect the funds, but the payment was denied saying : " The payment was on hold ''.
I immediately called Western Union from my home office and they requested to call me on the phone number that they had on file for me ; which I gave them the go ahead to do. Having called me ; all I was told is that Western Union has denied the transfer and that I will be refunded my money. I asked again for an explanation and the person I spoke to had nothing to say to me except that Western Union had denied transferring the money.
Since I am a law abiding citizen of the United States, and that Western Union is accepting transactions from other resident aliens and citizens, I am of the opinion that I have been discriminated against. They have without any grounds refused to carry through with the service I paid for.
|
| 07/30/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
On XXXX XXXX, 2015 I sent {$100.00} to XXXX XXXX in XXXX for the purpose of buying food.. The XXXX # was XXXX XXXX XXXX. When XXXX went to pick up the {$100.00} he was told that number was not available. I called Western Union and was told that the transaction was cancelled due to a business decision. I Received a refund and attempted to resend the {$100.00} XXXX XXXX XXXX XXXX XXXX ). When I called Western Union to check on this transaction, I was told that I had been placed on a no send/receive list. When I asked for an explanation, I was told it was a business decision with no further explanation.
I believe that If I have done nothing illegal, I am due an explanation and a means to have my name expunged from this list. I am requesting the assistance of the CFPB in either resolving my complaint with Western Union and be provided an explanation as to why I was placed on this no send/receive list. I would also expect a means to be taken off of said list.
Your assistance is greatly appreciated
|
| 06/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
My complaint is against the western union company, more than a year ago I have asked for the shipping history, which during the last five years I have done.This company has opened several cases, during which they ask me to fill out forms to send copies of my identification, which I have done repeatedly, after a few days they close the case, and then they open another arguing that the information is not complete, in the form they ask for my personal data, a copy of my identification and my address which I write on the form and it is also in the copy of my identificationSince 2020 I have sent the same form, without getting a response about my shipping history, I have a legal prosecution in my country with money that I sent for 5 years, which is why I need this history, the wester union company has ignored my petition, and it has made me waste time and money, I need your help to receive the information that I am requesting, I can not keep waiting and that wester union only opens and closes cases.
|
| 04/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
This was my first time purchasing a western union money. The post office was closed. So I bought two money orders. My rent and my daughter rent. XX/XX/XXXX I put me and my daughter rent money in the same white secured envelope and dropped it in the drop box at heron crossing apartment office in XXXX South Carolina. XX/XX/XXXX I received a call about my rent money. I told the manager I put both my daughter and mine money orders in the drop box. She claimed she didnt see. Well we had to pay western union to investigate what happened to our money orders. They sent us a copy of the endorsement money. Someone stolen the money orders from the office. {$320.00} each. I tried everything. I wasnt working but my rent got paid. Unfortunately I lost apartment XX/XX/XXXX. I tried to file papers through the court. I turned in my hardship form /appeal forms to the court I got evicted through the XXXX XXXX XXXX. How can we get compensation. My daughter is on XXXX and shes currently still at her apartment
|
| 03/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hi Team, I have initiated Transfer to XXXX ( XXXX XXXX ) on XX/XX/2020 through Western Union and promised to complete the transaction on 2 working days.
Tracking # ( MTCN ) : XXXX XXXX XXXX Its been two weeks and receiver bank / account not get received amount so far.
i have raised complaints on both to XXXX and Western Union regrading issue.
XXXX confirmed they were not able to track transaction and asked me to get in touch with Western Union.
I have tried all possible ( Mail / Chat / Phone support ) options by raising 10+ service requests and no valid response / resolution from Western Union .
Last Message received from Their Chat customer executive : XXXX XXXX XXXX ( XX/XX/2020, XXXX XXXX ) : I apologize about the problem you had but presently XXXX is facing issues in their Banking system, you can check on the banking new in XXXX for the month of XXXX.
IF Western Union Partner bank is having issue, how could be responsible for delay Can you please help me on this issue.
|
| 07/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
|
|
I have tried 7 times to send {$2200.00} to my wife who lost her wallet in XXXX XXXX 4 days ago now.
I have uploaded my Drivers license, I have talked on the phone for at least 3 hours in total, I was told the money would be available. 8 times I tried it never was available. The stress you have caused myself and my wife with your terrible service is incalculable.
I wish to complain to the highest degree of these false promises and absolutely amateurish service. I demand an explanation, I demand an apology, I also demand an apology for my wife. I am not going to let this rest you have caused unnecessary stress to my family and it is totally unacceptable.
This is the worst experience I have ever had in my life, you are totally out of your debt to provide a service, you should not promise a service you can not provide.
I will not rest till I can cause some damage to western Union, I will pay for the most expensive media blitz to tell the whole world what a terrible service you provide.
|
| 06/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
On XX/XX/2023 @ XXXX XXXX I purchased 2 money orders amount of {$1000.00} from XXXX address : XXXX. ( WESTERN UNION MONEY ORDERS ) XXXX XXXXXXXX XXXX XXXX.
XXXX, ND. XXXX XXXX week later we lost our money orders due to weather incidents on our vacation. Money orders were blank and have positively not been cashed or stolen as my family and myself witnessed with our own eyes the money orders flying in water at a lake resort, for sure % 100 they are not in any way shape or form salvageable to be cashed. With that said, I do have the receipt in that I purchased them from at XXXX XXXX XXXX XXXX XXXX department. Also, may I add I purchased them with my XXXX bank card..
9 days after purchasing both money orders I filed 2 money order refund/ tracking claims through western unions website attaching copies of original receipt with serial numbers. This is the Reference icare claim number I was given @ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 03/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Yesterday I attempted to transfer money using Western Union to a company in XXXX to purchase scientific software. After going through their on-line procedure and providing the information money transfer services usually require, Western Union asked for the username and PASSWORD of my personal BANK account. Please understand I'm not confusing them asking for my Western Union account password - I was inside their system already when this occurred - they asked for my banking password. I feel the need to report this because no company or person EVER legitimately asks for the access password to a customer 's bank account. If someone at their company obtained that password, they could withdraw all of my money, manipulate my mortgage, bank loans, credit cards and so forth. And of course, the consequences of such a company being hacked are gigantic. This is a totally illegitimate business practice which surely must be illegal and I am attempting to notify the government of its existence.
|
| 09/26/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Someone attempted to use my western union account to transfer {$400.00} to someone named XXXX XXXX in XXXX. Western Union charges {$25.00} for the transactions. The transaction was attempted via my online account but western union sent me an email to inform me that the transaction is under review. When I logged into my account I saw that the perpetrator use a credit card and I was able to see only the last XXXX digits of the card. The last XXXX digits does not match any of my current credit card. And the address on the card is a XXXX address. I live in XXXX. I assume that the perpetrator stole my identity and open a credit card under my name. I requested that the transaction be blocked by western union. Western declined to provide me with full credit card number. I have the last XXXX digits of card number and the address that was used. I am afraid that someone stole my identity and open a credit card account under my name in order to sent fraudulent wire transfers internationally.
|
| 07/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
XXXX XXXX 2016 XXXX hours Multiple individuals attempted to assist me, completely failed and I was too outraged to get any names. Spoke via telephone to XXXX customer service agents, who were worthless and incompetent. Western Union is taking extremely horrendous care of a veteran. WU is using fraudulent advertising & claims. WU DOES NOT help people send money. WU is NOT fast, DEFINITELY NOT reliable and darn sure NOT convenient. I was actually told that I was NOT ALLOWED to file a complaint ticket due to WU XXXX up my transaction. I have documented proof that I submitted the transaction correctly. I will be contacting my state regulators, state legislators, federal regulators and federal legislators. And everyone else I can think of. I have been treated incredibly unprofessionally. This is a huge load XXXX I was on the phone, most of the time on hold, for 45 minutes. If it was truly my fault, then why did at least XXXX people need to get involved and why did it take 45 minutes!
|
| 12/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Web |
|
|
My computer was hacked on XX/XX/23. I logged into my computer and noticed screen sharing software called XXXX and XXXX were virally attached to my computer, giving access to my computer screen. Although I had password protection and dual factor authentication on my financial accounts, hackers were able to get access to my Western Union account and make 3 payments of {$6300.00} total before being caught.
These programs allowed hackers to utilize my IP address. Once I found these issues, I hired an IT company and we immediately removed ALL programs and files from my computer ( not just the viral ones ), scrubbing it completely, and then reinstalled only the essential the programs I utilize that are safe and secure. I also changed the passwords to various accounts or shut them down.
My bank, XXXX XXXX, has refunded me the money, but Western Union is saying since the transactions came from my IP address, it came from me, and the money is due. They are threatening collections.
|
| 09/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I made a money transfer in western union on XX/XX/2022 to a family member of {$200.00} US Dollars out of the country but they couldnt get the money so i cancelled the transaction and never received the refund and they said that my money never got out of my account but i got proof that it was charged and my bank said to me that in FACT i was charged and CONFIRMED that i never received the refund and also the amount that they charged was of XXXX US dollars when the transfer that i tried making was of XXXX US Dollars Then i called western union again on XX/XX/2022 and they told me that the money was still in their system and told me to call again on XX/XX/2022 because they were reviewing the account and Now theyre saying that my bank is holding the money and that they cant do anything, so i called my bank again and theyre saying that theyre NOT holding my money but that WESTERN UNION still has my money on theyre account, i would really appreciate if this can be fixed, thank you.
|
| 12/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I submitted a money transfer request of {$5000.00} to Western Union on XX/XX/23.
I wished to purchase a car in another state and wished to send the seller the purchase price.
On the evening of XX/XX/23 Western Union withdrew {$5000.00} from my bank account.
On the following day, XX/XX/23, Western Union informed me that the transaction was " Refunded '' as they believed the transaction to be a scam. ( The transaction was not a scam as I sent the seller the money by other means and I am now in possession of the car. ) As of today, XX/XX/23, Western Union has NOT refunded my money and Western Union is still in possession of my {$5000.00}.
The attached bank summary shows that Western Union took {$5000.00} from my bank account on XX/XX/23 and has not made any refund to date. The second attachment shows that the transaction was " Refunded '' by Western Union on XX/XX/23, however no refund has been made.
Please help me recover my {$5000.00} with interest and punitive damages.
|
| 08/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I was sending money via WesternUnion mobile app.
The application timed out and the transaction was never processed. I re-processed the transaction which gave me a confirmation. Upon checking my account I realized I was charged twice for the transaction in the amount of {$1000.00} through WellsFargo whom I bank I was also had overdraft fees. I contacted WesternUnion whom stated they only saw one confirmed transaction. I so I then contacted my bank who reversed the overdraft fees and credited my account the {$1000.00} Flashforward to today on my account with Wellsfargo I have a posted transaction for {$1000.00}. I contacted XXXX again they said WesternUnion won the dispute and they can no longer help me. I was charged twice for the transaction only one was comleted I have statments reflecting both charges the credit and new charge. On my history with the WesternUnion app I show only one transaction for the {$1000.00} on XX/XX/2021.
What can I do at this point?
|
| 07/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
XX/XX/2020 sum of {$2900.00} was sent from USA to XXXX through Western Union online service.
No transfer fee was charged for the {$2900.00} sent at XXXX XXXX XXXX to a dollar.
The {$2900.00} was deducted from my back account instantly accordingly.
By Monday XX/XX/2020 when the receiver did not get the money, I checked my western union online account and confirmed the money is " In progress '' at Western Union end. I was informed by western Union that the money transfer did not go through and that the money would be cancelled and refunded. Was assured that the refund would enter my bank account between 3-5 days.
I have not seen the refund, my bank said Western Union did not send the refund. From XX/XX/2020 to XX/XX/2020 the money has been " in progress '' per Western Union online report attached. I complained to Western Union through phone and emails severely ; complaint number is # XXXX. XXXX # XXXX XXXX XXXX is tracking number of the {$2900.00} " in progress ''
|
| 12/17/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
XXXX/XXXX/2015 I am received a call from XXXX XXXX XXXX XXXX XXXX from the " XXXX. '' the transfer of title of my name in the name of XXXX and XXXX XXXX. XXXX XXXX XXXX XXXX XXXX sent me the documents to transfer title. Legitimate or fake - I do not know.
For a very urgent request by XXXX XXXX XXXX XXXX XXXX XXXX, I am, XXXX/XXXX/2015, using " Western Union '' at XXXX o'clock XXXX minutes. I sent {$900.00} ( XXXX XXXX dollars ), but has received no receipts.
I asked XXXX XXXX XXXX XXXX XXXX send any - any ID or other official proof of his identity, he refused under various pretexts, he demanded {$900.00} ( XXXX XXXX dollars ) more to send him money for other transactions. No one I did not get released. Sensing the hype I demanded to finish the first case of the transfer of title. XXXX XXXX refused. and disconnect the phone from the network. On XXXX/XXXX/2015 I can not reach XXXX XXXX XXXX XXXX XXXX XXXX and continue the discussion. I 'm pretty sure that is - FRAUD!
|
| 12/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Web |
Servicemember |
|
On XXXXXXXX I purchased a Western Union Money Order in the amount of {$800.00}.
On XXXX, I submitted an online Money Order refund request form and received an email confirmation stating it was received and to expect a refund within 30 days.
On XXXXXXXX I called Western Union to check on my refund status and the customer service representative informed me that my refund was cancelled, without the company attempting to contact me regarding such.
On XXXXXXXX I submitted another request for refund and sent this communication via US Postal Service and submitted a non-refundable {$15.00} Money Order ( Money Order # XXXX ) processing fee.
On XXXX, I called Western Union to check on the status of my refund request and was informed that there wasn't any information regarding my request.
For your review, I have attached supporting documentation regarding this imperative matter. Moreover, this is the exact documents that accompanied my refund request on XXXXXXXX XXXX XXXX
|
| 02/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2021 I had fraud transaction 4 times each of XXXX $ ( Total {$3800.00} Approx. ) in less than 5 minutes and I did not get any authorization code from western union. As soon as I checked my email that my money got transferred, immediately I approached Western union saying that I had a fraud transaction they filed a case and given me the case number and told me to file a police complaint. Then I went to my local police station and filed the complaint. But western union was not helping me with any updates or information regarding the fraud transaction. Somebody stolen my money using my identity from a foreign location and they authorized and approved the transaction. They did not even care to notify me via email or ask me for a validation. Even after repeated calls their response was they were acting like it was my fault as my money was stolen by somebody through them. They are not even ready to share how that happened and they only wanted to talk to police.
|
| 01/30/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
In XXXX 2015, I transferred money to my son via Western Union. Today my son told me that he received a debit card in the mail! I have a problem with this. Obviously, my son was in need of money at the time, and I believe Western Union is using the transfer of money as an opportunity to scam, defraud or otherwise take advantage of the disadvantaged by mailing debit cards to those recipients ( with name and account number imprinted on it ).
I am hoping the Federal agencies will step in to require Western Union to discontinue mailing solicitations to my son ( who is considered a " XXXX person '' under the XXXX and other landmark legislation ) and others who are similarly situated in the form of debit cards to incur a debt that he/they can not possibly repay!
Since then, I have also been inundated with emails from Western Union and others. If I recall, there was an option to unsubscribe to updates and further communications. Yet, I receive spam from Western Union.
|
| 03/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Money was transferred using my Western Union account to an unknown person and unknown location from my XXXX Bank Account in XXXX separate transactions totaling {$1600.00}. I did no authorize or initiate these transactions. I haven't used XXXX XXXX XXXX in the past 1 year at all. A third transaction was also attempted but was rejected by XXXX XXXX.
I also received an email from Western Union saying that the fraudster picked up the money in person from one of the Western Union locations as well within minutes after the transaction was sent.
One of my family member 's name was used as the receiver for the transfer.
So my Western Union account was logged into without me knowing, money was transferred without my consent ( tried 3 times, successful 2 times ), money was probably received by an imposter at a Western Union location in my family member 's name.
Multiple failures on Western Union 's part for the security of my account and the money transfer process.
|
| 07/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I had previously sent small amounts of funds to friends in XXXX this past 30 days. I think four times.
Then about 10 days ago, i went to Western Union to do another wire transfer. Cancelled and I was blocked. Came back a couple of days still could not send funds international.
Tried XXXX this past week with same results. Tried XXXX XXXX this week could not send.
Said I was blocked.
DO not know who or why i would be blocked internationally. Not their authority to block sending funds to assist friends in a third world country.
Have filed complaint with Western Union XXXX XXXX XXXX on XX/XX/2019. Sent requested additional info they requested on XX/XX/2019. Maximum I send is about {$500.00} USD. Don't do this often.
Filed complaint with XXXX XXXX on XX/XX/2019 under similar circumstances. Name was blocked trying to find out who or what government agency.
I need your assistance. Who oversees International Wire Transfers in the US government. Is it CFPB?
|
| 09/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Western Union allowed an account to be set up in my name, and funds transferred by a named person in XXXX to another named person in XXXX-neither of them me. I have been on the phone for hours with them and they have been terrible - I had to send the police report several times, and then start again every time I called back - hours of wasted time! Always saying to be patient, they were working on it, and would contact me shortly.
They NEVER called me back, and after another hour on the phone with their Fraud Department today, they informed me I am not ELIGIBLE to receive my money back!
The thieves took {$440.00} out of my Checking Account at XXXX XXXX XXXX XXXX on XX/XX/18. I didn't catch the Western Union transfer until a meeting with my accountant in XXXX, so the bank insists I missed their window of opportunity to help with the fraud. Western Union asked that I close my account to avoid further fraud, but I NEVER had an account with them to begin with!
|
| 03/26/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I am enrolled with XXXX XXXX for biweekly mortgage payments, but this month XX/XX/XXXX my mortgage has not been paid. When I called XXXX XXXX the first time I was told my payment will post to my mortgage company in 2 business days, when this did not happen and I called again I was told the same thing. The third call I was told the same thing so I asked for the supervisor, and asked for my money to be returned to my checking account. I was assured that this will happen in 2 business days and post in my account on XX/XX/XXXX When I did not see the money in my account on this date I called back and was given XX/XX/XXXX as the date when I will get my money. I was on the phone about 45 minutes between holding and being transferred to the supervisor who really did not seem to care. I asked to speak to someone higher up, but I was told that the supervisors were as high as I can go. It is the end XX/XX/XXXXand they have not paid my mortgage or refunded me my money.
|
| 12/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XXXX, I made a money transfer using western union for the amount of {$120.00} and a tax of {$2.00} for the transaction. This transaction was made to be delivered into the receiver bank account in XXXX ( XXXX XXXX XXXX ). The receiver 's name is XXXX XXXX XXXX. Western Union told me that the money will be paid into the receiver 's bank account by XXXX. On XXXX, the money was not still available in the receiver 's bank account as promised by western union. I called western union on XXXX, they gave a case number ( XXXX ) and asked me to wait for 24-48 hours that the money will be available. Up to this point, anytime I called any of western union 's phone numbers ( XXXX, XXXX ), they keep dropping my calls. The money was met to be used to pay rent in XXXX and the receiver is about to lose their home. Please, I need an urgent solution to resolve this problem caused by the western union.
Also, the tracking number ( XXXX ) is XXXX gave to me by western union.
|
| 09/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
XXXX XX/XX/2020, I went online on Western Union website around XXXX to send exwife XXXX XXXX.
The website stated XXXX charge for choosing money transfer within minutes.
I paid for the western union transaction and within minutes I could see my bank paid XXXX + XXXX fees = XXXX I got email from western union within 10 minutes of this trasnactions stating that would be a 2 hours review.
I called western union Customer Service XXXX XX/XX/2020 around XXXX and they told me because covid19 could take 72 hours for western union to release XXXX I told customer service agent why they don't let customer know in advance that could take 72 hours to release money. If I had knew that my money would be put ON HOLD 72 hours. I would have try XXXX or XXXX or other online vendor that deals money transfers.
Now I have no other options that to use XXXX to send another XXXX to my exwife because she needs to make payment 48 hours or be late.
western union tracking # XXXX
|
| 09/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I went to one of the Western Union location on XXXX XXXX in XXXX, NY for wire transfer money to my family overseas. I personally counted 3 times before the arrival of the location. I was also the only one who touched the money before gave it to the owner of that business. I handed the exact {$20000.00} in cash to the owner who runs this business. He took my money and secretly counted it by doing it in a blind spot of all cameras and didn't let me looking at it. He then put the cash into a cash counting machine after and told me that I only gave him {$15000.00}. That's {$4400.00} missing. I confronted him and wanted him to see if there is any miscount, but he insisted that this was the exact amount and denied that he stole my money. I called police then police checked the camera and told me that they couldn't really tell because the camera didn't catch anything due to he was hand counting it in a blind spot before put it into the cash counting machine.
|
| 07/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
XXXX XXXX area transfer of XXXX dollars to XXXX. Western Union transferred the monies at an exchange rate of XXXX yen and we have discovered that the exchange rates were much higher at a rate of XXXX yen on the transaction date of XX/XX/2020. Their own website had the rate at XXXX. Called to resolve the problem and they just kept saying that rates very and it just so happened that from where it was sent and other variables that XXXX yen was the rate. I find that to be far below the average rate just for one day as it averaged much higher all other days of the year not even going below a one to one ratio. Also, the exchange rate was not posted or told to us prior to the transfer by the individual working on behalf of Western Union. This type of transfer was the first time we have attempted this and so we relied on the representative of Western Union to process this transfer fairly. This cost us over 400 dollars with this transfer through Western Union.
|
| 06/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX I used the services of Western Union Business Solutions to make the payment of {$5500.00} sterling to the University XXXX XXXX, in the XXXX XXXX of XXXX XXXX.
In accordance with the instructions of WU I made the international transfer from my bank XXXX and the bank liquidator XXXX.
The data that WU gave me were the following : XXXX XXXX : XXXX BANK LIQUIDADOR : XXXX XXXX DEPOSIT ACCOUNT : XXXX NAME : WESTERN UNION BUSINESS SOLUTIONS USA LLC / XXXX / XXXX ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX REFERENCE : XXXX XXXX Today, XX/XX/XXXX, the University XXXX XXXX has not received the payment and, therefore, they ask me to do it again.
I request your intervention so that WU delivers the funds that, according to what they say, are lost.
Likewise, I request that I reimburse the expenses and commissions that I have had to pay to clarify this matter.
I have been in communication with WU for four months but they have not given me any answers.
|
| 04/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2021 I attempted to send {$51.00} via Western Union. When submitting, it added 2 zeros, equaling {$5100.00}. My bank account is overdrawn.
I immediately contacted Western Union to stop the transfer, they assured me they did. I was told the money would be back in my account on Tuesday, XX/XX/2021 ( 7 business days ). However, the money is not in my account. Every time I call, I get a different response as to why it is not in my account, when it will be in my account, that it is being investigated, etc.
I was told multiple times that I would receive an email confirmation that the refund was being processed. That was never received.
I was finally given a number of the corporate office, however that is not a legitimate phone number for Western Union ( XXXX ).
I simply need my money back in my account. I have bills I can not pay because my account is over drawn.
I have attached a " chat '' transcript as proof of the ongoing non help.
|
| 04/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I transfer {$1200.00} dollar. To XXXX they told the receiver that exceed so they was going to cancelled to transaction to call me to cancelled it and get a refund i call the company and they tell me that i had to wait 48 hour so i wait the 48 hour for the refund which i call again they tell me they need another 24 hours i call the next day they tell me the same every day they always ask for and extra 24 hour today XX/XX/2020 the representative tell to go to the place where i did the transaction so i proceed when i get there i ask representative to call XXXX XXXX because they told me they was going to give me a transaction number after waiting for over a hour the store representative tell me that they still working on it that they not going to give me my money for now that they would get to me when they have spare time to give my refund back the store representative told me that he can't do nothing for me and that i lost my money
|
| 09/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2018 I sent US {$100.00} to my cousin in XXXX using the services of Western Union. For this transfer I paid US {$8.00} transaction fee. The recipient was unable to receive the money on XX/XX/XXXX despite presenting the correct tracking number ( # XXXX ) and the valid government-issued ID. The recipient was told that the information about the transaction was not in the system. On XX/XX/XXXX I contacted Western Union by phone and was told that Western Union does not know the reason for this problem. They suggested that the best course of action would be to send me back the money so I can re-send. WU also agreed to return the transaction fee.
On XX/XX/XXXX I went to WU branch in XXXX MA to receive the money and was able to get back US {$100.00} but not the transaction fee. Despite spending there more than an hour I never got the clear explanation why the transaction was not completed and why the transaction fee has not been returned
|
| 02/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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I am a XXXX working on XXXX XXXX. On XXXX XX/XX/2022 I send money USD XXXX from Western Union to my XXXX XXXX. XXXX confirmed transaction as successful and that XXXX XXXX will be available in XXXX XXXX account on XX/XX/2022. Tracking Number : XXXX XXXXXXXX. However money did not reached the destination. On XX/XX/2022 Western Union mailed me that they are unable to complete the money transfer thereby refund process will take 5 - 7 days. When USD XXXX was not credited to my salaried debit card i contacted Western Union and they said we escalate the case providing me the reference number XXXX. I am continuously in contact with the company but they are saying we are investigating and still my money is not credited to my debit card. 25 days have gone. Please help me to get refund my money. I am attaching the email from the XXXXXXXX XXXX that they have not received mentioned transaction from Western Union. Thanking You for your help. God Bless.
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| 01/16/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I was a victim of online fraud and i sent money thru western union and i called them to tell them a few minutes after i sent money thru them to stop the payment and the man on the phone from western union told me no and hung up on me and then i called back a few minutes later and finally talk to a guy and told him what happened and about me getting scammed and they filed a fraud report and i told them to refund my money and i reported everything to fbi and gave western union the report number and when i called my local police department i spoke one officer and he told me it was out of his juridicetion and to call the other police department and they said that the western union place had to call them and western union dont want to and is all i want to do is get my {$170.00} dollars back from western union like i tried to before it was cashed but the guy hung up on me and after him telling me no so i hope you people get my money back for me
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| 08/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
Older American |
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My brother used Western Union in XXXX MT to transfer {$4000.00} to me on XX/XX/2020. This was due to me being stuck in XXXX since XXXX while on vacation there, because of the Corona virus and travel ban.
The problem is with the conversion rate used by WU in MT. They used a rate of XXXX XXXX baht to {$1.00}. The real rate over the entire year of 2020 never dipped below XXXX thb to {$1.00}. The rate for the week of XXXX was XXXX to XXXX. I did another transaction the same day at the same WU branch in XXXX on XX/XX/2020 and the rate for this was XXXX to XXXX! This deficit caused me to receive XXXX thb instead of XXXX, which meant a difference of over {$500.00}!
I have reported this and complained to WU headquarters, which denied responsibility as well as the XXXX police department but nobody has taken any action. I have records of all this for your convenience and this evidence backs up my complaint about financial fraud by Western Union.
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| 01/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Older American |
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Company : Western Union, Global Operations Contact at WU : XXXX Date of cancellation by western union : XX/XX/XXXX Tracking # provided by WU : Your tracking number ( XXXX ) is : XXXX Currency Transfer Amount : USD XXXX XXXX rejected 4 times ) Rejected Recipient Name of my currency Transfer : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX of my Rejected Recipient : XXXX Overseas Bank XXXX XXXX XXXX XXXX XXXX I don't understand on what lawful basis my currency transfer is being rejected. I have been a regular and satisfied customer of Western Union since XXXX. Wester Union has never before rejected any transfer I have made.
It appears that WU took exception to my recipient for some unknown reason.
WU customer agent sought and received additional information from me and my recipient and still they rejected him.
My intended recipient XXXX XXXX is a friend of mine. I don't know on what lawful basis they rejected my money transfer to him.
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| 12/16/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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In XX/XX/XXXX, I sent money from XXXX to XXXX via Western Union, while I could n't receive the money. They offered me quite a lot of solutions, which were totally useless actually. They also asked me to provide my personal information, such as my passport, my driver 's license and the address. They promised me that I would receive a refund check with Fedex tracking number, which never happened. The last email I received from them was on XX/XX/XXXX, which asked me to wait with patience and I have been waiting for a whole semester. Today after I finished my final exam and tracked this transfer on their website. I was shocked by the word " We could not find any records that match the information you provided. Please try again. '' It is my first year that I came to XXXX from XXXX. I have not idea if it is kind of fraud.
BTW just in case there is confusion, this transfer was sent from the online bank of my account in XXXX to myself in XXXX.
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| 04/14/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
|
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This is a disputed response to previously filed claim against Paymap and Western Union CFPB Complaint Number XXXX.
Paymap issued a stop payment for the re-issued check in the amount of {$520.00} after it was deposited XX/XX/2017. My bank issued a notice of returned deposited/cashed check due to return reason : Stop Payment by Paymap Inc. Attached is the stop payment notice I received from my bank. I was not able to collect promised amount due to the above reason thereby I am disputing Paymap 's response. I called Western Union/Paymap 's Corporate Headquarters at XXXX, and provide the Western Union Reference # XXXX but there was no one to answer my call despite several trials.
I am formally submitting a compliant to have Paymap re-issue the payment of {$520.00} in the form of Cashiers Check issued to the correct pay to the order of : XXXX XXXX as originally disputed on claim. Mail payment to : XXXX XXXX XXXX XXXX XXXX XXXX, NM XXXX.
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| 06/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
Older American |
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On XX/XX/2023 Western Union charged my debit card a total of {$2600.00} for six money transfers to XXXX XXXX I never authorized. When I called the company to report these unauthorized transfers they refused to reimburse my account. The transfer numbers are as follows : XXXX ( {$950.00} ), XXXX ( {$940.00} ), XXXX ( {$170.00} ), XXXX ( {$180.00} ), XXXX ( {$170.00} ) and XXXX ( {$180.00} ). All transfers were made to XXXX XXXX XXXX in XXXX. I did not know about the transfers until they appeared in my XXXX account. I suspect someone hacked the Western Union transfer system. When I contacted Western Union about these unauthorized transfers, they refused to accept responsibility and would not refund the funds. I send XXXX XXXX {$50.00} on Friday XX/XX/XXXX which he picked up. The unauthorized Western Union transactions did appear in my Western Union account. I noticed them after after noticing the unusual withdrawals from my XXXX account.
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| 01/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I came into this location last night XX/XX/2018 to send an emergency money wire. there was a mistake made where the funds were sent as a pickup in Illinois instead of Nevada which was listed on the original form. My party was not able to pickup the finds in the time she needed them and she had to acquire the funds elsewhere. The western union store rep changed the pickup location but by the time my party had got the funds already. I called into Western union today to discuss the situation and was met with a rude foul representative that refused to refund the fees for sending the money claiming that the company did perform the services even though the finds were sent to the wrong state initially and my party was not able to refund the money. I informed the western union phone rep that i would no longer use western union services since they were stealing service fees from me at this point for services that were originally not performed.
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| 05/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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|
Web |
Servicemember |
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On XX/XX/22 my wife purchased a western union money order at XXXX XXXX in XXXX nm for XXXX usd for our rent payment it was lost or stolen at XXXX we called western union after XXXX said we needed to contact them to cancel it. Wesyern union said they do not cancel money orders and would refund in 7 days if not cashed We filed a claim XXXX XXXX we were told bye a representitive to do XXXX case number is XXXX.
And were told it would be refunded in 7 days.
On XX/XX/XXXX after talking to a representitive we were told it was cashed on XX/XX/XXXX and we cpuld not be refunded. Instead we would have to sighn a affidavid that removes liability for the funds and they could only give us details on who and where the mo was cashed if we sighned the forms I feel this violates ftc guidelines. And western union is being fraudulent and misleading it is very difficult to reach them ive spent hours on hold hu g up on and bounced around in the system
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| 04/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
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|
Web |
|
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Hello!
Western Union 's customer service has been sent mail, regarding a {$1000.00} money order 3 separate times. The first time was without a notarized document. The second time was with a notarized document but I had the wrong store agent. The last time was with the previous notarized letter and a {$30.00} money order.
Their reply the first time was I did not have enough valid information ( request returned ). The second reply was I needed a money order to do the research ( request returned ), and their last reply was ; I needed a police report, or something from the money order agent stating I bought the money order ( request returned ).
Here is my dilemma, the guy was dating at the time purchased the money order for my mortgage and tore it up. I gave him the money to purchase it. I did not purchase it. So going there to get a report, I am unable to do. Getting a police report for a torn money order seems a little extreme.
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| 03/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I sent {$500.00} on western union. I paid the cash in person at a local western union retailer. Then I was told it was on hold for no reason whatsoever, so I said I want a refund. They said they will refund me after 1 business day. It has been a week and no feedback whatsoever on the refund. Each day that went by, I called 3 times a day. Each call, they always end up hanging the phone or either transferring my call to someone else who will also hang up on the phone. I tried my best to do what I can but they do no want to cooperate at all. I am suspecting this is how Western Union are scamming their customers. So they can end up stealing the unclaimed funds. For whatever reason, I need my money back and I am not going to stop until I get my money back even if it takes a life time. I will pledge my entire life exposing Western Union until I get the money they stole from me. This is daylight robbery and I will not allow it. Thank you!
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| 12/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Older American |
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I have reached the Western Union ( WU ), customer service, several times and have spent over 10 hours on the phone already without any resolution. It has been over a week now, I hear the same response " we are working on it, call us back in 24-48 hours '' every day.
As you can see in the attachments. I initiated a money transfer using WU from my bank in the US ( XXXX ) to a recipient bank in XXXX ( XXXX ).
I have been sending money regularly using WU for a time-sensitive project in XXXX.
The money transfer initiated on XX/XX/2021 with tracking number ( MTCN ) : XXXX XXXX XXXX didn't complete. Nobody in WU knows where my money is. I'm frustrated and worried about this missing money ( {$2900.00} ). I verified with my XXXX bank and the records clearly show that the amount was debited from my account. I'm currently on hold with the WU customer line for over 30 mins as I type this email.
Please help us with this case. Thank you!
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| 06/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I no longer have the receipt, but this complaint is not an ordinary complaint. Western Union in the last couple of years have been singling out money sent to XXXX. This is my XXXX time where Western Union have sent money for me, but when i called the receiver the money is not available for pick up. I called Western Union multiple times and they ( WU ) kept on telling me that the money is available. A few weeks later they informed that the money is not available due to my account is red lined ( whatever that supposed to mean ). So i cancelled the money transferred and asked for a refund. A month later i received a letter in mail stating the money was available for receiver to pick, but the receiver did not have a proper ID ( This was a completely a lie ) and this is the XXXX time i have received this type of letters.
Note : This happened, my brother, brother in law, and few of my friends. Please look into this if possible.
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| 01/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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|
Web |
Older American |
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I still am money transfer on XX/XX/2018. Person sent to could not receive due to identification problem. XX/XX/2018 Western Union wrote me to advise that the receiver had not got the fund and they wanted to refund. I told them to send it but they could not match my address since I had moved. I sent them a copy of my lease as requested along with going on to their website to correct my account. They stated that once verified they would send me a MTCN money transfer control number and I would be able to go in store with my ID showing my new address and pick up my refund. To date this has not occurred.
My case reference number with Western Union is XXXX. My name is XXXX XXXX XXXX, and my address is XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, Georgia XXXX. My telephone number is XXXX XXXX. The amount expected is about {$54.00}. I have called them repeatedly and I am frustrated.
Please help me obtain my money.
XXXX XXXX XXXX
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| 04/24/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
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|
Web |
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On XXXX XXXX XXXX, 2015 I made an online money transfer through the Western Union website. The MTCN tracking number is XXXX. The receipt for this this transaction ( as well as the webpage ) stated, and I quote, that the funds will be " available in receiver 's country XXXX XXXX, 2015 ( may be available sooner ). '' Additionally, the bank and account I used to have the monies debited from informed me that the money was withdrawn and sent to WU on Tuesday XXXX XXXX. On XXXX XXXX XXXX, my bank informed me that WU had the money and even provided me with a " trace number '' to provide to WU that the funds were distributed to them. The issue I now have with Western Union is that they are not scheduled to clear the funds to the recipient in the receiver 's country unit Monday XXXX XXXX at XXXX, one week after the original transfer was made, and two business days past when the receipt they provided me promised the funds to arrive.
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| 06/01/2015 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
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|
Web |
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On XXXX XXXX, requested a bank-to-bank transfer of {$2600.00} XXXX Dollars to a XXXX bank account in XXXX. {$2600.00} was deducted from my bank account on XXXX XXXX but only {$2400.00} was deposited into the recipient 's account on XXXX XXXX. Although I requested this to be a XXXX dollar to XXXX dollar transfer, Western Union insisted 'Government requires local currency to be sent '. Their investigation into this has provided no results in recovering the missing {$150.00}, stating the amount of local currency ( XXXX PLZ ) is what was sent and received by the bank. It is indicating a dramatic rate conversion issue, but this is not clear. I do not believe conversion was required and Western Union incorrectly processed to convert. However, if so required, how is it possible so much money is lost in a direct bank-to-bank transaction. I truly feel money has been stolen from me and hope you can assist me to recover. Thank you
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| 09/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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I contacted a person with an advertisement to turn I send into 10 times the amount sent for a fee of 25 %. I sent the money ( {$200.00} ) through western union as instructed and was told I needed to send more money ( {$400.00} ) because an error had occurred and the agency will need the extra amount to process the investment. After I sent the money to XXXX XXXX I then uploaded the pictures of the money I had sent through Western Union I received another call that the " Agents '' will process my return and the money will come back to me through XXXX XXXX. I looked the program " XXXX XXXX '' up and felt confident that the program was ligament. After 8 hours and the representative no longer taking my calls I am realizing it was all a scam. XXXX, that's whom the person advertises himself as is no longer available to take my calls. The advertisement is still on XXXX social media sites. The company is Western Union web pay
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| 08/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
Older American |
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I have a XXXX XXXX.the first payment to new employee is always by western union as it takes up to 6 weeks to get them into the accounting and payroll cycle in ukraine.today I tried sending the customary {$500.00} to the new employee. When I went to XXXX here in XXXX to place with western union. They received an error message. Called western union who said and I quote there was a regulatory compliance issue.we asked what that issue was ... .they said they weren't required to give an answer. Now these people in XXXX dont have bank accounts. When they are paid its put on a Visa card. Western union on their app refuses to allow for these.transactions. to be taken on a debit card.i have to go cash a check and go to a western union agent ... .whenever I have called I get the same XXXX from western union that its regulatory compliance issue.when asked what's the issue their standard response is we dont have to answer that.
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| 02/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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|
Web |
Older American, Servicemember |
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Many times in many places many XXXX members ID have been refuse and they had emergency to send money to family members in other countries. They have been dicrimanted against. This ifs fraud against a XXXX American and agasit the law in the United States for Amaerica. This has happen in Ga.Fla. Md. and now we have file a complaint be fore but was lost. We have tried to speak direct to Mr XXXX CEO and have sent certifies letters to him but he has never respond now it is time to lien and sue them for the fraud they have done to our XXXX members. We have ask for there w-4 from for the irs. also to file complaint no answer. He has staff that are not letting him know many people are being service properly. and this has been going on in XXXX XXXX and XXXX XXXX out let stores.I am the Attorney General for the XXXX and I don't like our XXXX members not being service at all. PLEASE USE XXXX THERE OTHER ONE DOES NOT WORK
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| 12/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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I received a call XX/XX/2019 from XXXX pretending to be XXXX Customer Service.They said XXXX XXXX had taken XXXX put of my bank account and that they wanted to refund my money since I did not want XXXX XXXX.Told me to download western union app so they could refund my money.I did not receive a refund they took money out of my bank account using my debit card.transfer # XXXX in the amount of XXXX sent to XXXX XXXX ( whom I do not know in XXXX XXXX XXXX ) .I received an email saying he picked money up.Also they transferred more money the same way transfer # ( MTCN ) XXXX in the amount of XXXX as a donation to western union.I did not send money to neither one and these transactions were not approved by me.My bank is XXXX XXXX XXXX in XXXX WV XXXX.Contacted them canceled debit card or they would have hacked more money out of my account, bank said they tried 3 more transactions.Thank you for any help you can provide.
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| 06/16/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
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|
Web |
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On XXXX, XXXX, 2015 I sent for my mother in XXXX {$290.00} by Western Union.
On XXXX, XXXX, 2015 my mother could not pick up the money because happened some mistake. So, I called Western Union reported what was going on and they said that in 9 business day they would give me an answer about an investigation on the case that they would do.
They took around 3 weeks to give an answer after many attempt mine.
On XXXX, XXXX, 2015, after words, they recognize that happened a mistake and they would refund the money for receiver - which was my mom. They gave me a new tracking number, as well. My mother just went in the bank and the money still not available for pick up!
There is more than 30 days that I am trying solve it and they just say that the money is available, when it is n't! Or they say for I just wait more 3 business days!! XXXX WHAT?? ) It looks like they are just gaining time for I loose my rights!!!
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| 04/01/2016 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
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|
Web |
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I was trying to send some money to an individual XXXX trough western union. The problem was that I need it immediately because was an emergency at the moment. However, western union asked me for a photo identification, so they will make the money available to the receiver, otherwise western union would not be able to continue with the transaction. I did send the photo id to western union after a couple days and western union said they approved and money was available to the receiver.I did not want the money to be received by the receiver anymore because I send the money already in some other way, so I want it to get my money back as it should be and I did get my money back, but they charge me for the transfer of money which I never send because I received the money myself. I called them 2 times and they told me me that they would not charge me any fees for doing that, but they did and that is my complaint.
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| 05/03/2015 |
Yes |
- Money transfers
- International money transfer
|
|
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Web |
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I have many complaints and issues with this subject. Too many to describe at moment, but will give details later, do wish to be contacted immediately. I have been wrongfully blocked from Western Union, XXXX, even XXXX. I believe it is outside interference with select inside corrupt employees causing problems as well. I would like to be reinstated and have issues strongly evaluted, resolved and verified on my behalf. So that I can also retrieve my gifts - money transfers, that are being blocked by extortioners within and outside the company. I have strong reason to believe that this is what is going on, my new online business is being hacked and extorted the same, so now XXXX fold proof that I am being criminally robbed by rings and hackers. I do need someone to help me get protection and justice concerning and to retrieve my lost money and opportunities. XXXX, XXXXXXXXXXXX ; XXXXXXXXXXXX ; XXXXXXXXXXXX.
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| 05/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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Western union. Transferred made o n XX/XX/XXXX f or {$1500.00} XXXX . When transaction was made it showed it should ta ke 3 workin g days for receiver to get the funds. Upon calling on XX/XX/XXXX was told they need some additional information to process the payment. Information ( ID ) Pro vided on XX/XX/XXXX . Received confirmation email from Western union that funds have been deposited in receivers account.
Contacted Western u nion numerous times but was told they are investigating and doing there due diligence, received an email today that they are still waiting to hear from the receivers banks ( Almost 22 Days now ) and i need to wait without making it clear on how long i have to wait. Unfortuna tely, we can not provide you with an estimated date for a refund as we are waiting for the receiving bank to provide a response and return the funds Response from western union.
|
| 03/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On Friday, XX/XX/2018, I logged into my Western Union account to send money to an individual I had sent money to in the past. I put in all the required information and checked the card information twice. I tried unsuccessfully 4 times to send the money as I kept getting an error message via the website. I then called my financial institution to see if there was an issue with my card and was told no, that funds were available that they could see the transactions put they were coming through as {$0.00}. I then tried again with my financial institution on the phone and the transaction was still declined via Western Union. I then called Western Union to see what the issue was. I was told that even though I had sent money to this person before using the same card, that Western Union had put a block on my card. I wasn't given a reason or anything. And then the representative said I could call someone else.
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I tried to make a money transfer through Western Union the transfer was made but then days later they cancel the transfer as of this day I have not received my refund the refund amount is {$140.00} they have been sitting on my money for almost a month I emailed their customer service and that has been no response I called him and all they can say they're working on it but they're not sure when they're going to release the money I want this money returned back to my account. And I will make sure that I never use Western Union again also I will make sure family or friends will never use this company or if I run into strangers I will make sure that they never used this company.
There's companies out there that is much better than Western Union Because you cancel the transfer your agreement is broken so you must return the money.
I'm not sure what the problem is and I do not care just refund my money.
|
| 03/31/2016 |
Yes |
- Money transfers
- International money transfer
|
|
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Web |
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|
The first time I sent money from WU to XXXX using my Debit Card, it went through without any issue. A week later when I try to send another money it failed with the error message " Your transaction could n't be completed. '' I called Western Union regarding this error and all the agent told me was " I do n't know what happened, I can not see the error from here '' I asked the agent to get me someone who can tell me what the error means and why it is failing, the agent told me No one in WU can help me regarding this error I should go to an agent location to send the money. I thought this is absurd. Why do you provide me the choice to register an account online and not be able to tell me why the transaction is failing. This is n't the first time. WU has not been helpful in dealing with this and they have very terrible agent who 's mean job I believe is just to get customer 's to stop using WU services
|
| 10/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Advertising
- Confusing or misleading advertising about the card
|
|
Web |
|
|
I received a western union XXXX card to my home. That I never ordered. How did someone know ( my ex wife ) XXXX XXXX XXXX. My name XXXX and last my home address and my email? Well this time I decided to activate the card. Last time another card was sent from XXXX. ( Threw it away ) but this time I kept all evidence. So I decided to activate the prepaid card? So I put my SSN and my phone number. Then I send XXXX XXXX ( My ex ) a card. So I send the card to XXXX XXXX XXXX at XXXX XXXX XXXX XXXX la. And I received a HATE EMAIL from western union XXXX. WITH ALL CAPS. But when I first fired my complaint with western union XXXX i received a email brushing me off. THE DISCRIMANTED AGAINST MY XXXX. But not when I sent her the card. I received a hate email discriminated me against my XXXX? Why is my ex have so much hate for me? Turns everyone against me. After I was wrongfully convinced in 2014 of XXXX?
|
| 08/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2018, I attempted to deposit {$1200.00} into my bank account via Western Union.
It was supposed to arrive the next day and still has not arrived two weeks later. According to WU, XXXX XXXX credited my account. This is not the case. Feel free to check with XXXX XXXX.
At one point we attempted a three way call between myself, XXXX XXXX and Western Union. WU hung up.
WU has repeatedly given me the runaround at one point stating the confirmation number was XXXX. Yes, XXXX.
Now that I am asking for a refund I get placed on perpetual hold.
I'm not really sure what to do. I have spent hours on the phone trying to get a resolution of some sort, to no avail.
WU transaction # XXXX WU Investigation # XXXX My WU # XXXX XXXX phone # XXXX ( saying " More options ... more options ... more options ... none of these. '' Will speed things up ) XXXX XXXX phone XXXX ( no real speedy options )
|
| 07/29/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
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I made a Money Transfer by Western Union from XXXX to XXXX XXXX. I received a MTCN number for the transaction, but when I went to take the money the western union agent do not have all the money necessary to pay me ( total amount of {$150000.00} - american dollars ). So I received XXXX checks : XXXX of {$100000.00} and other of {$50000.00}.
The problem is that when I deposited these checks in my bank account ( XXXX XXXX ), the bank refused XXXX checks, saying that the checks do not have founds and closed my account, holding these checks. They gave me copies of the checks and told me that the originals would be sent in a few weeks, but they did not arrived yet. I tried to talk with the Western Union, but I did not receive any answer or help even trying to talk with different agents. I would like to take my money in cash as soon as possible. I am waiting for a solution and I can not wait anymore.
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| 01/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
Older American |
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I am a long term customer of Western Union and have used it for sending funds to relatives overseas for years. Never a problem.
On XX/XX/2022 I efforted to send {$200.00} to our niece in XXXX and had to provide a copy of my bank account statement as well as my drivers license. I checked status on their website a few times and it was always pending. Then 15 minutes later it says " cancelled ''.
I called another XXXX customer service rep to try to learn why this was. The only answer was to email XXXX and ask for answers. I did that the same day but the robot response says I have to wait 30 days.
I am DEEPLY disappointed with all this hassle! In all the years before I've never had a transfer through Western Union denied or cancelled. EVERY time they have gone through with ease. So what was the reason for cancelling my current transfer? I need to know so I can fix it and remain a customer.
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| 01/04/2016 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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WE HAVE USED WESTERN UNION BEFORE TO TRANSFER MONEY TO IMPOVERISHED RELATIVES IN XXXX, HAVING TESTED THE SYSTEM A FEW MONTHS AGO WITH {$50.00}. AFTER SEVERAL ERRORS, WE FINALLY GOT THE MONEY PICKED UP BY FAMILY IN XXXX XXXX. AT XXXX WE DECIDED TO SEND A LARGER AMOUNT USING THE SAME ACCOUNT AND RECIPIENT IDENTIFIERS AS THE PREVIOUS TEST TRANSFER. ON XX/XX/XXXX WE SENT {$300.00} THAT HAS BEEN REPEATEDLY REFUSED TO THE RECIPIENT FOR SKETCHY REASONS ( NAME IS NOT EXACTLY RIGHT ) AND DESPITE THE EARLIER SUCCESSFUL TRANSACTION. WE SUSPECT SCAM AND THEFT AND HAVE EMAILED W.U. ACCORDINGLY. WE ALSO FILE THIS COMPLAINT. THE ISSUE SEEMS TO BE NAMES. OUR SISTER HAS A COMPLICATED MULTI-PART NAME AS FOLLOWS : XXXX XXXX XXXX XXXX. WE HAVE TRIED TO SHORTEN IT FOR W.U. - OBVIOUSLY FAILING - OR BEING CHEATED AS A RESULT. DESPERATELY NEED HELP HERE.
XXXX AND XXXX XXXX XXXX XXXX XXXXXXXXXXXX, XXXXXXXXXXXX
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| 07/10/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I make a Money Transfer by Western Union from XXXX to XXXX XXXX. I receive a MTCN number for the transaction, but when I went to take the money the western union agent do not have all the money necessary to pay me ( total amount of {$180000.00} - american dollars ). So I receive two checks : one of {$100000.00} and other of {$80000.00}.
The problem is that when I deposit these checks in my bank accounts XXXX XXXX Bank XXXX the bank refused the check of {$100000.00}, saying that the check does not have founds and close my account and hold this check for many days. When I receive the checks back I try to talk with the Western Union, but I do not receive any answers or help even trying to talk with different agents. The XXXX XXXX Bank refused the check too.
I would like to take my money in cash as soon as possible. I am waiting for a solution for about 3 weeks and I can not wait anymore.
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| 08/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
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I purchase three money orders for an apartment deposit. I did not get the apartment so they refunded me my original money orders I went ahead and deposit my money orders through the bank the bank accepted my money orders and sent it to the company decline my money orders saying that they've been altered and that I need to get get it notarized and sent in the notary letter as well as copies of the money orders and my request for a refund I did that nothing I called today and was told that I need to pay {$15.00} for each money order request and they never received my emails but the first two representatives never told me that so they're holding on to my money which is XXXX and XXXX dollars every form they told me to do I did it and when I call the next person will tell me that I was given the wrong information that I needed to do something else so it feel like I'm getting the run around
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| 11/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Hi, I initiated a transaction to send money ( {$50000.00} ) to my account back home in XXXX using Western Union online services ( XXXX : XXXX ). I have been following up with the representatives since then and have provided all the required information from my end. Now, after 15 days they have cancelled the transaction with out proving any reason for it. I have been on call with their representative for more than 15 hours in total during this time.
Today I requested them to redo my transactions on the same rate as in XX/XX/2020, bu they said it can not be done and I will have to start a new transaction. Doing so with current exchange rate I will be losing more than XXXX XXXX
This transaction has been no less than a metal harassment.
I would like to raise a complain to ensure that no one else has to go thorough the same thing in future.
Thanking you in advance!
Regards, XXXX
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| 10/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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I sent money via western union today. I checked the market from the time I walked from the counter to my vehicle and the exchange rate was much higher than what I was given. When my recipient picked the amount up in the same day it was still much higher. Where is my money going? Why was I not given at any point the exchange rate of today at any point during my transaction. I lost over 110- 115 pesos per us dollar. This is upsetting seeing that my amount of dollars was not small. My western union tracking number is XXXX todays dat is XX/XX/18 and I was given a rate of of XXXXUSD = XXXX after XXXX eastern time. I have been checking the rates online and they have been well over 1USD = XXXX at the time sending and XXXX of pickup and actually even higher at the time sent. I want to know what and where my money is going since Western union is not keeping up to the exchange rate of the day?
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| 07/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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Your tracking number XXXX Date of transaction : XX/XX/2021 XXXX ET. Transferred using western union XXXX $ from my bank account to XXXX XXXX account.
The transfer is supposed to take 4 days.
Got an email on XXXX XXXX that thr transferred is completed and money will be available on XXXX XXXX.
Did not receive money.
On following up on XX/XX/XXXX again, was transferred multiple times between various departments Customer service to Compliance department and back to Customer service XXXX from customer service department XXXX # XXXX acknowledged that I was being transferred repeatedly between departments because they did not know what to do.
Western Union did not even log my complaint and asked me to call back again.
End result is XXXX $ were withdrawn from my account and never sent to the recipient account, with western union not assisting or acknowledging what the problem is.
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| 02/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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on XX/XX/2017 we sent {$1200.00} to XXXX with the company " XXXX XXXX XXXX ''. the company charges us {$12.00} as a transfer fee so total for transaction was {$1300.00} usd. When we send money usually the person that picks up the money in XXXX has to sign for the money and show their ID. when my niece went to pick up and claim for the money the company told her that the money had already been picked up at a different city. ( same company but different city/branch ) how is this possible? my niece did not pick up the money from this company. complete scam fraud. this is not money that had been given to me as a gift, we have worked hard to save this money. how is it so easy for this company to just say, " it was delivered and signed for ''. we then opened a claim with XXXX and after waiting over a month they come back and said., it was picked up and they can't do anything about it.
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| 07/10/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I have a car loan through XXXX XXXX XXXX XXXX. I was given instructions to pay my loan from through Western Union using, " Name : XXXX XXXX XXXX XXXX City Code : XXXX XXXX XXXX : TX. '' On XX/XX/XXXX I made a payment of {$1200.00} plus a fee of {$59.00} through Western Union 's website. There was no place for me to enter a state or city code, but there was one " XXXX XXXX XXXX XXXX '' listed. When I called XXXX over the next few days they said they did not receive my payment. I checked my conformation email and saw that it was sent to XXXX XXXX XXXX XXXX in XXXX CA. When I called on XX/XX/XXXX, they told me that they would try to reroute the money to the correct XXXX. Every time I have called since they have told me that the XXXX in XXXX CA has not responded to the request to return the money. As of XX/XX/XXXX I have made six attempts through Western Union to get my money back.
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| 11/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I have recently been trying to send a bill payment via western union for the last 3 months and have had the same issue with failed response from all agents at XXXX, including closing my case number without resolve. The service worked fine for over a year for me but recently has failed. My last case # was XXXX. XXXX XXXX XXXX are my identifying profile items.
Every time I go to pay the bill the code of XXXX or XXXX show sup with comment " change can not be processed '' I have gone to over a 8 locations with the same result on the vendors screen. I than call XXXX and they tell me its a vendor issue. The vendor calls them and than XXXX tells me to call them. The circle never stops which is why I opened a case number. I would like this issue resolved so that I can continue to pay my chase bills at the grocery store with XXXX. I have even tried to the XXXX app with the same result.
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| 12/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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XX/XX/2020 Western Union money transfer.
XXXX was purchased, Western Union did not include last name on purchased amount from sender, receiver could not pick up money transfer. Approximately 15 times contact with WU has been made. XXXX XXXX grocery chain that offers WU was asked to make copies of ID of sender and receiver which was completely taken and delivered to WU. WU stated they would refund purchased amount, WU stated sender could pick up purchased amount with every time it was not done. Expedited action was to be taken again, nothing. Now they state ID is invalid, which is not true, ID was photographed and sent to WU. 24 hours ago again was promised refund, again not able to pick up. Today WU stated case is closed. This is a wire transfer company that refuses to refund our money. We have done all requirements to WU to acquire our money back. They are stealing our money.
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| 04/04/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
Older American |
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XXXX XXXX refused to deliver {$2000.00} funds as promised sent to a person in XXXX XXXX. Reason is that I did not meet the person face to face and I could lose my money. I informed XXXX XXXX that I may be considered a XXXX holding XXXX XXXX degrees and a XXXX XXXX, was an investment banker at XXXX XXXX and company and the dollar amount was no a significant value for me financially. XXXX XXXX has elevated itself to the level of accepting money on the promise to deliver it to the designated recipient but decide whether it will fulfill it 's contract or not based on some undocumented concern for fraud. The failue to deliver the money as promised caused great harm to the waiting recipient. With the company pretense of preventing scammers from stealing my money, they are acting in the way of a scammer by promising something for money that they have no intention of delivering on.
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| 02/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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At the beginning of XXXX, I went to send my son XXXX XXXX some money when I tried to send it, my account was blocked from receiving and sending. I was a little taken back when the customer service gave me a code 1007 and told me to call the western union. I called WU on XXXX and they gave me an email XXXX and I sent them all of my information, new address, date of birth and everything else. There is not a number to call and speak to someone in that department. So basically one is sharing personal information with an email. I would really appreciate some response. Very disappointed they still have yet to call me and explain that my account has now been unblocked. I have worked so hard and I send money at all times, still have not heard from anyone. I started from XX/XX/20 through to XX/XX/20. I have spoken with an XXXX XXXX also, I am very concerned not getting a response.
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| 02/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Servicemember |
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I first called on XX/XX/XXXX to let them know that there was a fraud through western union. There was money transferred in the amount of XXXX to XXXX, and i have no clue where that is. I spoke to a supervisor on this day and she stated it was a inside job and I will have the funds within 7-10 and the police would be involved. I then received a letter from my bank that the fraud charges that i called about and was refunded to my account would be taken away due to western union stating that it was mine. On XX/XX/XXXX I then spoke with another supervisor that the fraud case was not done properly by the first supervisor and he would submit the fraud claim and i would receive my money wthin 7-10 business once again. Throughout this time frame i have spoken to at least 8 reps and 3 supervisors and this has yet to be fixed. This is going on 4 months and I want my money ASAP!!!!
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| 11/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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the date was back around XX/XX/2010 when I was living in XXXX. I was on a consistent basis receiving a money transfer each week that was sent from XXXX XXXX XXXX around the time of XX/XX/2010 I went to the XXXX at the XXXX XXXX on XXXX XXXX.to receive the transfer. They say it wasnt there although at the time i had the receipt number as well as answered the security question. However there was nothing there. Asked XXXX XXXX did he send it. He said he did. The following week he said he sent another transaction. This time I tried to receive it at XXXX in XXXX XXXX. Same thing happened there. Each amounts were for {$400.00} dollars. I did attempt to resolve this matter for years. I can not locate those confirmation numbers that you need to give them to look further into it. since then i've moved to XXXX. But i really need to know what happened to the money and collect it.
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| 01/05/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American, Servicemember |
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AS I UNDERSTAND CFPB & XXXX XXXX HAD AN AGREEMENT THAT CURTAIN CUSTOMERS XXXX WOULD E REFUNDED CHARGES BECAUSE OF DECEPTIVE PRACTICES. LAST FRIDY I LEARNED I WAS DUE A PAYMENT OF {$540.00}. THERE HAS BEEN NOTHING WRITTEN, JUST PRYING INFORNATION FROM XXXX, SO THE FIGURE MAY BE A LITTLE DIFFERENT. BUT IT IS CLOSE. I IMEDIATELY CHECKED MY BANKING RECORDS & could not find the figure. When I CALLED TO REPORT THAT I HAD NOT RECEIVED MY FUNDS I WAS TOLD " SINCE XX/XX/XXXX HAD PASSED I COULD JUMP IN A LAKE AND THERE WAS ABSLOYULY NO RECOURSE!!!!! THE TERM " JUMP IN A LAKE '' WAS NOT USED, THAT WAS THE MESSAGE!! WHAT A CROCK, I NEED PROTECTION FROM THE UNSAVORY??? YOU CAN CALL THEM WHAT IS APPROPRIATE.
GUESS THAT IS MY CONDINCED VERSION. WHAT OPTIONS DO I HAVE? I WOULD LIKE SOME THAT RESULT IN $ $ $ PAIN TO THIS CROWD!!
XXXX XXXX XXXX XXXXXXXXXXXX AWAITING YOUR ASSISTANCE.
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| 12/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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Dear Sir, or Madame, I had bought three money orders from Western Union to pay to our landlord for rent. They were bought XX/XX/2019 Money orders totaled {$1500.00} all in one envelope was stolen.
I contacted Western Union. They charged me {$45.00} to send copies which verified they were forged and cashed by unknown person.
I had been contacting Western Union since XX/XX/2019, but I am always being hang up on when trying to speak to higher up or supervisor.
I had sent my police reports and explanation via fax and certified mail to Western Union several times. However, I never received any response. Today they told me that Western Union does not have any office to investigate and that they are sorry. I am in shock how a big company as Western Union is so ignorant. Please help me out! {$1500.00} is a lot of money for me and I am victimized by Western Union. Regards,
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| 08/16/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On X/XX/2017 I processed a transfer of $XXXX with Western Union to XXXX, XXXX tracking # XXXX. The charge for a transfer within minutes was $XXXX. the charge for transfer within 4 days was $XXXX. I paid the $XXXX. It has been 3 days and the funds have not been available yet.
WU said that the money is now available after delay for processing, validations & approvals.
Since they admitted that they failed to deliver as promised I requested a credit $XXXX for the difference between the instant & the 3-5 day delivery charge. They refused & said they will give me points for the next transaction I make. I don't plan on making any transactions with them.
The link below is for their website for money transfers
https://www.westernunion.com/us/en/send-money/app/start
ps i see today that the in minutes transfer cost has gone up & the 4 business days cost has gone down!!
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| 02/05/2016 |
Yes |
- Money transfers
- International money transfer
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- Wrong amount charged or received
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Web |
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I transferred {$500.00} by Western Union to a relative in XXXX. WU used a conversion rate of {$1.00} USD = {$1.00} XXXX. I thought that might be a little low and when I questioned the XXXX Phone Customer Service representative he indicaated he understood the conversion rates are determined by the prior days rates. When I checked the currency trading charts I found the rate when I actually transferred the money was {$1.00} XXXX. When I reviewed rate history, the last time the exchange rate was in the {$1.00} XXXX range was on XXXX XXXX XXXX when the rate was {$1.00} XXXX, and the highest rate this year was on XX/XX/XXXX and the rate was {$1.00} XXXX. Looks like I lost {$32.00} in the exchange at the lower rate, almost as much as the {$37.00} TRANSFER FEE. Should this have cost {$74.00} total? How are companies allowed to decide what the exchange rates should be?
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| 11/02/2015 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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I attempted Western Union money transfer to another country ( XXXX ) using the service they call " WU Pay. '' This is an on-line billpay type transaction which Western Union advertises as allowing for funds to be obtained by receiving party in about 2 days. My account was debited on XXXX/XXXX/15 and as of XXXX/XXXX/15, my father was unable to obtain the funds. Multiple phone calls to Western Union were made with representatives assuring me that it had been cleared and the funds were available but he could not obtain the funds. On other occasions, I was told that there had been a hold on funds which was subsequently cleared but the recipient was still unable to receive the funds. I attempted to speak to supervisors but was told they were unavailable. My money is still being held by Western Union although they state they will refund it " after 5 business days. ''
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| 08/09/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I sent {$200.00} to my brother in law XXXX XXXX XXXX in XXXX XXXX on XXXX XXXX. Western Union XXXX WU XXXX placed a hold on funds requesting further information for the reason that XXXX XXXX name is on the sanction list. I provided copy of XXXX XXXX 's Passport, ID, Address, DOB, Employer, Employment, Place of Birth information. I call 7 times to check the status of this money transfer. But each time, Western Union would give me run around. Following are the different responses I received from WU:1. Stating that hold is being worked on by a certain Government Agency and there is nothing WU can do about it.
2. Oh, we never received your email and documents3. Please provide us information about his employer4. Resend us documents5. We will call you ( they never did ) At this time, I just want my money back. And I will be very upset if they keep their {$10.00} fee
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| 08/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I paid for wire transfer of {$50.00} ( XX/XX/XXXX ). After I paid, the agent told me the money was on hold until I placed a call to answer some question. When I called I was told there was an hour hold time. I was then transferred to another department for a refund code. I was given a code. When I went back to the store and presented the code, I was told it did not work. ( XX/XX/XXXX ). The agent at the store called and was told that the refund was sent to the country I was sending the money to. I came home and spoke to a supervisor named XXXX ( XX/XX/XXXX ) I was told that I would be called in 24 hours with a new refund call. I havent received a call. I call again ( XX/XX/XXXX ) and spoke to another supervisor who now says a refund code has not been generated and I should wait 48 hours for a call to be given a refund code. My big mistake is that I paid cash.
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| 01/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I sent XXXX XXXX to one very poor, deserving and aspiring young boy in XXXX for his school fees on XX/XX/XXXX.
The transfer was put on hold because of some security checks.
Fine.
I was asked a copy of government issued ID-card.
Along with receivers date of birth and current residence address.
A colored copy of his government issued ID-card, date of birth and address, was posted to the given e-post address on the same very day.
Since then I have sent them two reminding emails without getting any response at all.
I have called their customer service twice. Both times, I got the same reply that they were waiting for the translation of the id-card.
An id-card that constitutes not even 100 words and 6 lines in total.
For last three weeks I have been running from pillar to post without getting anywhere.
Please help that poor guy by getting this sorted out.
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| 09/26/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I attempted through Western Unions online website to send {$150.00} on XX/XX/2016 to a person in the XXXX. Western Union told me that they would not process the transaction for " security concerns '' but would not tell me what those concerns were. However, they still took the money out of my account ( I used a debit card ), and have yet, 10 days later to return it there.
As you can imagine, this is quite a swindle they have going on. With hundreds of thousands of transactions if you play this game with a percentage, and then get to hold onto the money for weeks, you can gain substantial use of other people 's money.
This is the exact equivalent of stealing someone 's car under false pretenses, and then returning it only weeks later and acting as though that is not pure theft.
In order for you to receive a valid response from WU here is the MTCN number XXXX.
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| 04/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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|
Web |
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Dear all, This is to inform you that I have scheduled a fund transfer to XXXX through western union money transfer on XX/XX/XXXX. The company has promised through a written email that the calculated amount will credit to the receivers account by XX/XX/XXXX8. Though the amount was required for an urgent medical related issue in my family back in XXXX, I have agreed this terms. Unfortunately, till todays date, XX/XX/XXXX, the money has not credited into the account, and also the company 's customer care department is not able to give any satisfactory information about this money transfer. I have been contacting them for a while and all the customer care representative provides different answers/suggestions/comments about this issue.
It has been a sad situation for me and my family about this issue, because the money transfer is not served it purpose.
Thanks,
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| 09/18/2016 |
Yes |
- Bank account or service
- Other bank product/service
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- Making/receiving payments, sending money
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Web |
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On Thursday, XX/XX/2016 I made money transfer in the amount of {$500.00} through the Western Union wire. For some reason, the wire was placed on hold but the funds were still removed from my account. When the receiver when to pick up the funds from Western Union, they were told I needed to provide identification via facsimile. I felt this was a phishing expedition as I have never had to do this before using their services and sending it to this receiver. Each time I call Western Union to cancel, I am told I need to provide documentation or identification, I informed my bank and they are dumbfounded suggesting that I work with Western Union. Western Union is indicating this is a government requirement to have the sender to provide identification, the MTCN # is XXXX. There is a huge language barrier from each individual that I speak with regarding this matter.
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| 05/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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Web |
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I pay my webmaster once a month using Western Union online. Their website malfunctioned yesterday. When I submitted the transaction, I didn't receive a success window or a confirmation email and the transaction didn't show completed in my WU account. So, I tried again and the same thing happened. I tried a 3rd time and the transaction showed up. I immediately called to notify them of what happened with their site. They said that three transactions went through. SUPPOSEDLY, they cancelled one of the 3, but the 2nd one, they said, couldn't be stopped. They said I should ask the receiver 's bank to refund me. This is the most ridiculous thing I have ever encountered. Their site fails and they don't reverse the duplicate charges that were the result of their error!
I was told by a WU agent that this is the duplicate XXXX no that went through : XXXX XXXX XXXX.
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| 05/07/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
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Web |
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On XXXX, I was speaking to a young lady by the name ofXXXX XXXX about a business venture where I would pay her {$50.00} to get started and she would " run '' some numbers and send the profit back to me. This conversation happened Thursday XXXX and I ended up sending {$50.00} to her by Western Union on XXXX/XXXX/2015. Then I got several calls and texts from someone name XXXX XXXX and when i tried to call XXXX back, no answer. Every since then this XXXX XXXX has taken over stating that XXXX did n't complete the transaction correctly. Yesterday I ended up having to send anther {$50.00} to XXXX XXXX by XXXX and still no profit. I called last night and today asking and demanding my money and his response was " these NUTS. " I just want my {$110.00} ( Money sent plus fees ) Even though the money was sent to XXXX XXXX, the person receiving the money is XXXX XXXX.
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| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
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XXXX BRL were contracted to be sent. But according to the result of Western Union 's investigation ( Western Union Reference # : XXXX ), only XXXX BRL were dispersed by XXXX XXXX XXXX before taxes and fees were taken out by XXXX. ) Leaving a difference of XXXX BRL that had failed to be sent by Western Union, per the contract.
This transaction was contracted as a direct bank deposited. The rate at the point of contract was XXXX BRL per dollar. The following day, the day of payout, the rate was XXXX BRL per dollar for direct bank deposit. There was a lower rate, below XXXX BRL per dollar, for a cash pickup, but I did not contract for cash pickup. I contracted for a direct bank deposit at the aforementioned rate of XXXX.
Western Union made an error dispersing at the lower cash pickup rate, when what I contracted was for a direct bank deposit transaction.
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| 11/22/2015 |
Yes |
- Money transfers
- International money transfer
|
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Web |
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I sent a friend {$100.00} via Western Union. On two occasions the recipient has attempted to pick up the money and on both occasions has been denied payment. I called Western Union customer service where I was told by the person I spoke to and then that person 's supervisor that Western Union has no control over it 's agents and whether or not they pay recipients. When I tried to cancel the transaction Western Union 's customer service refused without reason they simply said that they are not authorized to cancel a transaction which I do not believe. First their agents do n't have to pay funds contracted by Western Union to pay and then Western Union will do nothing to remedy the problem, and their agents rather than the intended recipient end up with the money? There has to be consumer fraud going on and being perpetrated by Western Union in my opinion.
|
| 04/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2018, i sent money to my family in XXXX. This was through western union. The transfer said it was going to be available in 30 minutes. It took about 5 days to show up. When the money was taken out of my account the following morning. Then I called several times to track my transaction and the operators kept on telling me my account was locked for my safety. I kid you not, I called about 6 times and I kept on getting told the same thing even when I spoke to the supervisor XXXX. This so called supervisor said he was going to call me back with answers. He never did. Now I just want to cancel everything and get my money back. I will never use western union again!! I do not recommend. I also disputed he transaction with my bank because western union cant access my transaction because its locked. Red flags from the beginning. Shut western union down.
|
| 05/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
Today XX/XX/20 @ about XXXX XXXX cst I attempted a international wire transfer with Western Union by phone and after giving some information I was then asked for an email address. I said Id like to have my receipt sent to my home address and was told I still needed an email. I was sure this was not the case as Ive made many transfers before so, I asked for a supervisor. A lady identified herself as Supervisor XXXX XXXX confirmed that that was in fact there rule. I asked and she was NOT able to tell me where I could read this rule but she couldnt honor my transfer without it. I feel like they only require this information of certain people and the rule discriminates against people who dont use the internet and email if, this is in fact there rule. In the past, I was always given the option of If I didnt have an email a receipt would be sent to my home.
|
| 06/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I attempted to initiate an in-store transfer in the amount of {$700.00} and i was told that it wuld cost {$61.00}. I declined and went on the western union app which would only charge me {$16.00} to send the same amount. The online transfer was canceled by western union with the reason of a business decision and referred me back into the store to initiate the transfer. These practices appear to fall under the UDAAP regulation as it unfairly targets low income and XXXX who may not have access to the internet. To quadruple the cost of the same transfer is definitely an abusive act. When I asked them to provide a promo code so that I would a pay a similar price in store I was offered a 50 % discount which still would leave me paying double the online price. Their payment options need to be reviewed so that certain communities are not adversely impacted.
|
| 12/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
Western Union ( WU ) allowed for my information to be stolen and used online to transfer a vast amount of funds from my CC to a person located in XXXX, the first attempt was successful, the immediate second attempt was rejected by my bank.
I disputed the transaction using the Chat system WU provides and was told by " XXXX XXXX. '' that since the funds were already picked up, that there was probably nothing they could do about the incident.
I was directed by the same person to place a fraud complain online at WU.com, when I did, I continuously received the message that the " MTCN Number '' was a duplicate thus not allowing for me to make the fraud report/complaint online.
It is not the first time one of WU 's IT suppliers is hacked which causes much suffering on us victims. I have officially lost all of my faith and trust I had in Western Union.
|
| 09/22/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
My name is XXXX XXXX : I am writing because I have not been able to use Western Union nor XXXX to do money transaction here in the State of Pennsylvania as I have been doing money transactions with these XXXX companies for several years up until XXXX XXXX of this year.
I had received refunded my money back and will need to do a transaction again in XXXX and I want to know for sure before that time I will be able to use either XXXX before that time. The resolution is that I can go to any Western Union store or a XXXX XXXX store to do money transactions without being interrogated by the clerks at these stores.
Thank you in advance as I received your latest email saying that the XXXX was still being investigated and I would rather use WESTERN UNION or XXXX as I do them in person but would like to be able to do them on the computer.
Sincerely XXXX XXXX
|
| 02/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I went to send money to my brother in XXXX on XX/XX/XXXX, I paid everything for him to get money the same day. After 2 days my brother went to pick up the money 2 times and they said the money is not transfer yet. I called western union to ask them and I spoke with someone and he said he needs some information from me he started asking me questions and I responded to all the questions, he said my brother can go now pick up the money with the same Tran king number. My brother went agin they said there is no money transfer. I called again on XX/XX/XXXX to ask what happened and someone told me I cant send money and receive money with western union no more I asked why they said to go online. For me after many years I always send or receive money with western union I felt is not fair and I was not the way they should traits consumers. Iam so disappointed.
|
| 07/15/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
ON XXXX/XXXX/2015 I SENT XXXX TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN XXXX AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND. A REFUNDED CAN NOT BE RETURNED TO THE ACCOUNT BECAUSE THAT ACCOUNT HAS BEEN CLOSED AS A RESULT OF THIS MATTER. ON XXXX/XXXX/2015 I SENT XXXX TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN XXXX AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND THIS ALSO CAN NOT BE RETURNED TO MY NOW CLOSED CHECKING ACCOUNT AND WU HAS BEEN TOLD THIS OVER AND OVER. I RECIEVE NEW LIES FROM THEM DAILY ABOUT WHERE MY MONEY IS AND THE REFUSE TO FOLLOW THROUGH WITH THE TRANSFER OR HAVE MY FUNDS READY AT A LOCATION FOR PU IN CASH. I AM BEING EVICTED FROM MY HOME AS A RESULT, MY XXXX HEALTH AS WELL AS XXXX HEALTH HAS BEEN DRAMATICALLY EFFECTED ( I AM XXXX ) THERE SEEMS TO BE NO END IN SIGHT AND I AM NOW ON THE STREETS.
|
| 11/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
Older American |
|
I am very upset with western union money transfer company. when transferring money internationally and they are not willing to give the receiver the currency in dollar instead they benefit from rate exchange by setting their own rate and absorbing the remaining fund for their own greed and benefits even though the rate in the designated country much higher. Also on top of that western union charge another fee for wire transfer, for example I used them before where they used to give the receiver in dollar currency but now everything changed for their own benefits and without any valid explanation. Recently I send {$1400.00} to XXXX to help family member with eye XXXX they used to charge around $ XXXX on average but now they do the rate exchange by ripping me off with over {$75.00} for the amount noted this would cost over {$90.00} to send {$1400.00}.
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX. I transferred XXXX $ to XXXX banking account. Waited 4 -5 days. Money was not delivered. Method of delivery in app changed from account transfer to Cash at WU agent.
Becuase receiver can not pick Cash from Agents. I called WU and ask for cancellation and refund.
At that time. The status changed from available to unavailable to complete instantly while I was on the phone with agent.
I was promised the refund will occur within 4-5 days. This never happened, I called more that 15 times. Spoke to multiple supervisors and agents.
Tracking # XXXX XXXX XXXX XXXX # XXXX Of Note, I have another transfer done on same Date to XXXX of XXXX XXXX And this was refunded and then reversed at the time I request refund. Which tells me someone tried to refund me and did a mistake. The irony when he tried to do that. He charge me again transfer fee.
|
| 02/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I purchased money orders from agent on XX/XX/XXXX/2018, and mailed them. They were not received by payee. Presumed lost in mail. Not cashed. Sent all required documents to company, including receipt for purchase, research request forms, on XX/XX/XXXX /2018, along with {$60.00} processing fee, and 2 notarized affidavits. Attempted on several occasions to contact company by phone. All numbers went to useless phone menu. Finally found alternate number through reasearch, which connected me to rep in XXXX, who gave me a number. Same useless phone menu. Have made similar payments to same payee before, and have texts back and forth regarding missing money orders. I have fulfilled all company requirements for refund, but they simply will not provide it. I have been struggling with them for over 4 months. I need this money back desperately. Please help!
|
| 12/16/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
An impostor faked to a company that fixed my computer remotely. He told me that I was overcharged and that the company moved to XXXX. He wanted to send me a refund into my check card but the security chip on it hampered the move. He asked for my account number to wire the money and I did. I wired {$900.00} instead of XXXX I had paid to the company ( XXXX computer repairs ). He called me to say that he send {$900.00} into my account and that I could send in {$500.00}. I went to Western Union XXXX and sent it. ( Tracking number XXXX.
Sender -- -XXXX . XXXX XXXX of transaction XXXX Receiver XXXX XXXX Pay out Location -- Western Union XXXX XXXX fees {$14.00} XXXX ) I will like western Union to regain and refund my money. They should verify this impostor and call XXXX law on him. I was excited to get back some holiday money but instead got exacted.
|
| 05/22/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
I did a money transfer through Western Union. They charged a fee, which I knew up front and I am OK with that, well not really ( it was 7 % ), but at least I knew up front. A month later another charge shows up on my credit card. I called my card company to report fraudulent charge. The said it was n't fraud. It was their fee. They consider any transaction with any other financial institution to be a cash advance. I thought it was just another charge, as if I was out having dinner. They then informed me that was in my terms and conditions. If I knew I was going to have to pay over {$300.00} ( that 's 12 % + ) to get {$2500.00} to my son, I would either use my ATM card, have taken the chance and sent the cash over-night via XXXX for {$40.00}, or for {$300.00} I could have flown round-trip, spent some time with my son and handed the money to him.
|
| 11/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
XX/XX/2020 I used Western Union to send money to my fiance in XXXX. They would not release the funds until I answered all of their fraud questions. THEN they said sorry- we can not transfer funds to him and I will be refunded. The funds were deducted from my bank but never refunded.
On XX/XX/2020, I spoke to the compliance department and was assured than my money would be refunded.
On XX/XX/2020 I again spoke to the compliance department- they are unable to see any previous conversation AND states the money was picked up in COLORADO on XX/XX/2020. They transferred me to someone else who said the money was picked up in XXXX!!! I never received the usual email notifying me that ANY money was picked up ANYWHERE!
Each of these representatives ended the conversation by putting me on hold for at least 30 minutes and never returning to the call.
|
| 11/04/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
This morning, I sent money to my wife via Western Union. I was provided an XXXX # ( XXXX ). I was informed the recipient was unable to receive the funds because the XXXX was incorrect. Western Union collected the money from my checking account, but has not credited my Western Union account. I was advised by my credit union that they could not cancel my debit card transaction because I " entered into a contract '' by using my debit card. I was provided a " system trace audit number '' and " sequence number '' by my credit union. I emailed screen shots of this transaction on my checking account and a picture of the document provided to me by my credit union with the technical numbers associated with the above listed transaction. The Western Union help desk. I was given the help desk reference number of XXXX from the email address XXXXXXXXXXXX.
|
| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
Older American |
|
My name is XXXX XXXX My phone number is ; XXXX and would like to report a fraud from the company Western Union XXXX transfer - against me with location in the address : XXXX XXXX XXXX. XXXX, N.Y. Zip code ; XXXX I sent XXXX hundreds dollars to XXXX XXXX XXXX XXXX in the date XXXX XXXX XXXX and the final received that is my sister ; XXXX XXXX XXXX XXXX De XXXX she never received the money. The number of tracking is : ( ( XXXX ) ) The money was retired from another Check cashier Western Union in the location The XXXX XXXX : XXXX XXXX pharmacy XXXX XXXX XXXX XXXX. XXXX, NY This is a telephone number that I XXXX the time of the next morning XXXX XX/XX/2022 around XXXX to XXXX XXXX
I make a complaint two times with the company Western Union and they give me this claim complain number ; XXXX XXXX XXXX and this is the XXXX XXXX ; XXXX XXXX XXXX
|
| 02/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
We currently have a loan through XXXX. Because we wanted a by-weekly payment plan the loan payment is handled through XXXX XXXX XXXX XXXX. ( Formerly known as XXXX ) When we contacted them because we had no record of them deducting our payments, they told us that payments were being made on schedule. We asked for a statement and were told that they ( eq.accel ) do not provide statements. Tried to register online and cooincidentally we ca n't register our loan. We smell a " Rat '' and are asking Consumer Finance Bureau to look into this. Are they not required to provide a statement or method of record keeping on payments being credited to our home loan? BTW we would never do business with XXXX again. We experienced nothing but grief at a number steps. Not because of our house value or credit history but their " we do n't care '' attitude.
|
| 10/28/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
This complaint is about Western Union. I tried to wire {$200.00} to an acquaintance on Monday, XX/XX/2016. I received a text from the saying the transaction was under review and should be resolved in 2 hours. After 2 hours I called them and they told me that the transaction was denied, and that someone would be calling me back to let me know how I might get a refund. Well no one has been calling me back. I 've left them Emails, and called back, and they say the same thing, someone will call me back with information about a refund, and basicly the business week has passed by without any calls regarding my refund. I 've made sure they have the correct phone number. I get the feeling they are n't ever going call back and are planning on keeping my money. So consumers beware, Western Union has deteriorated into a bunch of old west bandits.
|
| 12/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I signed the contract when I made the money transfer. The contract did not stipulate any right of Western Union to refuse the transaction. Their guarantee stated the funds would be with the recipient within one business day. After the recipient ( whom I have used in the past for a tour in XXXX ) let me know they could not access the funds, I called Western Union to find out the reason. They refused the transaction but could not specify where they had the right to proceed with this action. When I asked the manager ( XXXX xXXXX in XXXX, XXXX ), he hung up on me!
Along with blatantly poor customer service, they guarantee funds will be transferred, make you sign a contract that stipulates their fees, but no where do they say they can refuse the transfer of funds. They should be liable for the delay of funds as their guarantee is useless.
|
| 01/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I went to a local store to send my father XXXX through western union in XX/XX/2020. I received a transaction number and receipt. When he went to retrieve the funds the MCTN number was invalid. I contacted Western Union who confirmed an issue with the number and gave us a new transaction number. It still was invalid. I emailed western union who stated the funds are available for a refund and gave me a new transaction number. I was directed to return to the merchant with my photo id and the new transaction number for a refund. When they attempted to look it up, the transaction was invalid.
I was told I would receive a check in the mail, but I have not, and was told again that the refund is available.
I have sent numerous emails with out a resolution. Western union has tied up XXXX of my money since XX/XX/2020. All I want is a refund.
|
| 04/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On the afternoon of Wednesday XX/XX/XXXX I initiated a Western Union money transfer to a charity in XXXX to support medics and doctors volunteering in the war.
Western Union flagged it and put it on hold, I called at about XXXX XXXX the SAME DAY to cancel it.
I called Western Union and spent an inordinate amount of time on hold and talking to their compliance department.
They refused to cancel it.
There is no way for me to cancel it online.
In order to cancel it, they requested documentation ( e.g. a passport ) of the recipient.
I patiently explained that I do not know the recipient, had no way to get this information and I wanted to cancel the pending transaction.
Western Union refused my request.
They flat out refused to cancel my pending transaction, even though they already flagged it for potential fraud.
I am livid.
|
| 08/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
On XX/XX/2018 I purchased a Western Union money order. The money order was never received by XXXX XXXX to whom the money order was sent. I mailed the original receipt ( as instructed ) and {$15.00} check ( which was cashed ) processing fee to Western Union. The refund, has not been sent. Customer service tells me they can't find the information. And various other excuses. I believe Western Union is taking advantage of the less fortunate people that use the Money Order system to wear them down and keep their hard earned money. I would like my refund and request that an investigation be conducted by the Federal Government into this situation. How much money does Western Union keep from innocent people that just don't have the means to fight back. Re : Money Order # XXXX Amt. {$260.00}. Processing fee sent on XX/XX/2018. ( CASHED ).
|
| 12/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
on XXXX/XXXX/XXXX i used Western Union on-line services to send my son, who is in college, some money to eat because his food card did not have any money until the XXXX of XXXX. I wired him {$20.00} at XXXX so he could have dinner. I received a wire transfer number and was told that the transaction was under review and could take up to XXXX hours. It 's XXXX and the money still is not available for my son. He missed dinner because he could n't get the money.
I 've sent money before and have received the same message but the money has been available no later than XXXX minutes.
I 'm paying for money in minutes and the past several times it has taken XXXX hours or more.
When I called western union, I was told it could take up to XXXX hours. UNACCEPTABLE.
it 's false advertising, bait and switch and taking advantage of customers.
|
| 09/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
This is the feedback you requested from me about my complaint XXXX. With respect to my latest complaint, XXXX, the company ( Western Union ) stated that they would not communicate with the XXXXXXXX XXXX XXXX XXXX regarding the missing {$1000.00} I sent to XXXX through Western Union in XXXX. The money is still missing, and I have no definite statement from either XXXX or WU about what happened.
XXXX denied receiving the money ( the receiver also denied ), and insisted on having the XXXX number so they can track it down.
Western Union finally did provide that number, which I sent to XXXX.
Now XXXX said that was not enough and wanted to communicate with WU. I thought this was a good sign. But WU refused to communicate with them. My feedback is my latest complaint about that refusal.
So I am puzzled as to what to do next.
|
| 12/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Web |
Older American |
|
My money order purchased on XX/XX/XXXX in the amount of {$270.00} for a bill due on XX/XX/XXXX was lost or stolen so it did not make it to the payee. Upon calling the automated customer service number, it seems that the money order has not been cashed therefore it can not be traced. The only option available is to request a refund which requires a {$15.00} non-refundable fee. As a XXXX with a disability on a fixed income, the lost money order and {$15.00} fee have both posed a significant financial hardship on me at this time. The payee is one of my creditors, and is now requiring both XXXX and XXXX payments along with late fees all at once in order to bring the account current. This is a total of nearly {$600.00} which I can not afford due to my circumstances. I am now at risk of a negative reporting to my credit profile.
|
| 12/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2020, I transferred {$40.00} to my relative in XXXX. She was unable to cash the money due to a minor error on her ID card so I was compelled to cancel as Western Union refused to fix it. I demanded refund. I was told it would take XXXX business days for the money to reach my bank. After 7 business days I did not see the money in my account. When I contacted Western Union, I was told to check with my bank which I did. My bank denied receiving the money. I also cancelled a transfer I made on XX/XX/2020 also to the same receiver in the amount of $ XXXXPlease find below details of the transactions : XXXX/XXXX/2020. Matching # XXXX XXXX XXXX amount {$40.00} receiver XXXX XXXX XXXX XX/XX/2020 Matching # XXXX XXXX XXXX amount {$40.00} receiver XXXX XXXX XXXX Thanks XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX
|
| 01/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XX/XX/2020 I sent money to my brother from XXXX - using Western Union Website- to XXXX XXXX XXXX the receiving bank XXXX XXXX XXXX the money to XXXX account this a non-profit organization who receive the money on behalf of my brother and then forward to him. Since he was not reachable when the transfer was done, XXXX refunded the money to XXXX XXXX which at the same time forward it to XXXX XXXX XXXX XXXX which is Western Union merchant processor - I have reached to Western Union, they say they would escalate but as of today more than 30 days I have not received a response My brother personally reached XXXX XXXX XXXX XXXX they provided letters reference the money was return to the agent. I tried to reach XXXX XXXX XXXX limited looking through XXXX but the number doesn't resolve and their contact page doesn't load.
|
| 08/07/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I went to Western Union to send money to my son in XXXX, CA on XXXX XXXX. XXXX XXXX at XXXX I sent my son the tracking number. XXXX XXXX my son went to pick up the money. He was given a conformation number by Western Union to give to a cashier to pick up the money. When he gave the conformation number to the cashier he was told that the transfer was declined. He called me, I called Western Union and was told the money was picked up on XXXX XXXX at XXXX. I called back on XXXX XXXX to make a report because my son did not receive the money. I was told that it would take XXXX days for them to investigate. I feel this is a practice that is ridiculous and disrespectful to the consumer, me. I sent the money because my son needed money next day. Why do I have to wait XXXX days!!!! Someone has my money and I want to know who!!!!!
|
| 03/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2019, I made a payment via Western Union to a person in the XXXX. Less than some 14 hours after the transaction, XXXX XXXX called me that my credit Card information was stolen and an attempt to charge about {$2000.00} was made, and asked if I am the one wanted to do such a charge, I told them no, so they say they will not allow to make that charge, and that part was a good thing.
What my complaint is against Western Union who's system apparently can easily be breached and this is where they stolen my credit card information from, I believe via on Internal Western Union worker very possibly. I ask to investigate.
The Tracking Number of my Transaction with Western Union was : XXXX Please force Western Union to investigate, to find out exactly how can someone else break into their financial system?
I thank you,
|
| 01/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
Hello, on XX/XX/2022 my wife and I had went to a XXXX to get a western union money order to pay for our rent in the amount for {$1000.00}. After our rent was paid we had received a notice on the door on XX/XX/2022 stating that the money order for the {$1000.00} was returned and marked refer to maker and to submit a new money order to replace the previous one. Upon calling western union they claimed it to be cashed on XX/XX/2022. After conversation with the property management to get their financial institution information. XXXX Bank returned the check on XX/XX/2022 marked as REFER TO MAKER.
Upon filing with Western Union for the amount of {$1000.00} to be returned as we didnt request for the money order to be returned we received a letter dated XX/XX/2022 stating the money order is cashed and no refund will be issued.
|
| 12/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2018, I paid for a wire transfer to another person in Texas by Western Union at XXXX in XXXX XXXX, Texas for {$500.00}. I did this in person at the location hoping to get some funds to my granddaughter 's family - that needed prescriptions, fuel, and groceries through the end of the year.
After must consternation with the company 's customer service I found out on XX/XX/2018 that the wire wasn't sent, but refunded without notifying me.
On XX/XX/2018, I had to go again in person to one of their agents to get the amount refunded - still with no explanation, but that WU can not do business with the person. That seems like a classic case of discrimination.
In my opinion, the WU organization has very, very poor customer service, as well as not performing what I asked them to do. And no explanation of why not.
|
| 01/12/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$30.00}. to a friend in XXXX via western union on XXXX/XXXX/2015 from home using my XXXX. The charge was processed and I received a pop ip saying the transaction was being held for review. The funds are still held up and its been 12 days. I have e-mailed WU 3 times asking to either release or resend the funds back to me and they ignore my request. I have called them and still no satisfaction. My friend went to the WU office 3 times to collect the funds and was told they were being processed. After 30 days you cant get the funds back. I want my money put back into my bank account where they got it. I have sent money via WU many times and have a gold card with them and I have never received this kind of treatment. I was charged for money in minutes and do think I am due a refund of this charge. Transaction # XXXX
|
| 04/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On XX/XX/11 while I was out of town in GA someone created a Western Union online account in my name and withdrew {$490.00} from my checking account. The next day I called my bank to report this fraud. A month later they stated it was authorized by me due to the person having my name, address and cell phone number as well as bank card info. The report also listed an email address which was not mine and an ip address which is from XXXX, Fl and XXXX. I live in MD and have XXXX. I've called both my bank and Western Union multiple times but they are not doing anything about it. I've also gave them the police report claim number and my XXXX phone records to prove that I did not call Western Union or text Western Union during that time. I am not sure if this has been happening to anyone else, but something needs to be done.
|
| 05/17/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I sent money to my mother in XXXX, and both times I did they cancelled the transaction, it did n't take to up to seven days for me to get my refund. The 2nd time I sent money the same thing happened and they needed the money to buy the bus ticket. I was mad I asked to speak to a supervisor and she said she was going to expedite the refund so it could take up to 2 days to be refunded. It has been 2 days and I am barely getting an email saying that " Western Union has received a request to cancel my money transfer : when it was them who cancelled my money transfer. Western Union is not good at all and when you want to speak to someone in regards to what happened all they say is for security purposes we do not have the reason. Just like we know they are all following a script. Western Union should change their ways soon.
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
I bought a Western Union money order from XXXX super market to pay my rent. i went directly from XXXX to my rental office and drop off the money order. Three days after the rental office called me and told me that the money order has a hold on it. I called western union and they had me going around in circles for the entire day until i start crying on the phone before someone decides to help me. The money orders that i bought is a total of XXXX and they accept the one for XXXX and placed a hold on the three for XXXX. My rental office is sending me on eviction and requesting a late payments with other fees meanwhile western union is placing such a inconvenience in my life. They told me i have to wait 30 days for the money to return to me. I have no other means to pay my rental office. i need help as soon as possible.
|
| 12/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Sender entered information and submitted payment for immediate international money transfer. When recipient went to retrieve money, recipient was told that the account associated with the reference number was blocked. Sender then received notification that transfer was of 5 to 7 business days and not the immediate transfer. Since then, Sender has been unable to contact Western Union to cancel the transaction. IP addresses of laptop and cell phone are also tracked and blocked from certain features of the website and reference number is tracked to receive limited information over the phone when calling customer service. Reference number is routed in circles through automated recording even though availability of live person is addressed. Final prompts skip the option to speak to a live person when deemed appropriate.
|
| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I XXXX XXXX XXXX XXXX did in fact log into my Western Union account to send a transaction to one XXXX XXXX XXXX who I have sent transactions to before and it was cancelled and they stated it was due to a business decision. This transaction was for {$500.00} or {$600.00} it was around XX/XX/XXXX - XX/XX/XXXX. The company told me I would receive refund no later than XX/XX/2019 however I yet to receive the refund. They also failed to activate a Western Union Net Send card and have yet to return {$25.00} deposit in the form of a check. The also envaded my privacy by asking me some very private questions. They then told me two days it should be refunded in 25 hours and now I'm being told to send a copy of my bank statement. This has really affected my life and would like to press charges if possible and sue if possible.
|
| 06/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was travelling in XXXX during the week of XXXX XXXX to the XXXX. Currently, XXXX does not conduct business with America banks or financial institutions which means my credit cards and ATM cards were useless. As a result, I had no money so I reached out to friends to send money via Western Union. XXXX sent {$540.00} XXXX XXXX as you can see from the screen shot attached. However, I was not able to receive the wire because I was told that only XXXX citizens can receive money via Western Union. Over the past 2 weeks, XXXX and I have made at least 10 phone calls and we get nothing but the run-around. They have not refunded his bank, nor will they allow me to pick up the wire at any local Western Uniuon locations. We 're both about ready to lose our minds. Any help you can give us would be tremendously appreciated.
|
| 06/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I made a money transfer on XX/XX/2023 of {$2000.00} to my cousin in XXXX who needed the money to pay his semester fees as his parents are facing financial difficulties. Western Union said the money was delivered to the receiver on XX/XX/2023 but my cousin did not receive it. He contacted his bank, who said they did not receive any money from my account. I called up Western Union, they said it would take them 7 business days to investigate. I called them XX/XX/2023, as they did not get back to me. They said they had no update and would expedite the issue. I called them again on XX/XX/2023 as I did not hear from them. They said that they are still investigating. When I asked for a refund, they told me they don't do refunds. I really need your assistance as sending that amount was not easy on my own financials.
|
| 10/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Last Sunday ( XXXX XXXX ) I sent XXXX dollars to XXXX via Western Union ( https : //www.westernunion.com/us/en/home.html ). Initially on their website they promised the money would be available in 4 business days but later when I submitted the order they said the fund will be available 5 business days. Now as I check on their tracking system, now they say it will be available on Monday ( XXXX XXXX ). So I called them and they say the money should be available Friday but can't say when. At a loss I asked them again when it will be available. They just repeated the same statement and hung up. Why do they keep changing the business day? And why can't they say when the money will be available? I'm afraid that the fund might be unavailable until next Monday and they will claim that it will arrived 5 business day.
|
| 04/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have been a Western Union Customer since many years ago. On XX/XX/2023, I have been a Fraud Victim by sending money thinking I was going to get a loan ( Transaction Number XXXX ) for the amount of {$380.00}. Immediately I reported to the Fraud Division ( Case # XXXX ). During XXXX month, I tired many times to send money to my siblings, and then get this " error '' from Western Union ( XXXX Transaction Not Allowed ). Then after that issue, I submitted all the required documents to the website www.westernunion.com/gcr and filled their survey. Then, I received the same message that Western Union that my money transfer services have been discontinued and they don't want to tell me the reason because if their " internal politics ''. It's unfair that instead of punishing the scammers, Western Union punishes me.
|
| 11/16/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I sent money by Western Union to XXXX XXXX at XXXX, IA for confirmation that I was the one to receive a packet from XXXX XXXX. He was sending a packet containing {$50000.00} of his pay to me. I sent {$200.00} for the confirmation then XXXX informed me that I needed to send {$530.00} to clear customs for the Federal Gov. to allow the packet to be put on a plane to be sent to me. I texted with XXXX XXXX about the {$530.00} he agreed to pay {$330.00} and I pay the balance of {$200.00} which I paid also by Western Union. XXXX XXXX was to be sending money to help me with XXXX as I am XXXX which would have cost around {$3000.00} each and for XXXX which would have cost around {$5000.00}. I was informed XXXX XXXX was a scammer using XXXX XXXX XXXX 's picture as his picture.XXXX is a financial anylist for XXXX XXXX.
|
| 09/06/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money thru western union on XXXX/XXXX/15 amounting to {$2700.00} for emergency surgery of my sister and was told that the fund will be readily available. My sister tried to get the money on XXXX authorized western union office in the XXXX XXXX such as XXXX and XXXX but was told that the money is not available and they do n't have enough funds asked to come back on XXXX/XXXX/15 which is 5 days after the money was sent, she as also advised by the XXXX agent to leave the claim form without the money being released which sounded kinda fraudulent. I called the customer service here in the US but agent is not helpful and incompetent to handle the issue, i submitted a complaint to western union website but up to this time i have n't received any form of follow up from them. Pls help me resolve this issue.
|
| 02/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2021, I initiated 2 online money transfers via WU of {$2000.00} each, debiting my account at XXXX XXXX XXXX XXXX in favor of my wife in the XXXX. The amount of {$4000.00} plus fee of {$11.00} ( 2,000 plus XXXX XXXX ) was deducted from my account but, the money was never received by my wife. When I called WU, they explained that their Compliance Department stopped the transfer and that my account will be credited back. This never happened and I have sent various emails demanding the return of the funds. Until now which is almost 6 months, my money was still not returned to me. The funds came from our account at XXXX which was part of our retirement funds. I can provide documentation if needed. For identification purposes of the transactions, please quote XXXX XXXX and MTCN XXXX.
Thank you.
XXXX
|
| 06/16/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX I transferred money over the internet using my credit via Western Union ( WU ).
The recipient 's destination country was the XXXX of XXXX and XXXX XXXX XXXX XXXX. Total transfer was XXXX {$300.00} and the related transfer fee was XXXX {$8.00}.
Today, XXXX ( less than 2 months later ), I attempted to repeat the transaction. The associated fee is now XXXX {$27.00} ( almost a 400 % increase. ) I reached out to customer service ( CS ). While on hold the hold-music reiterated the {$8.00} fee for XXXX, XXXX XXXX and the XXXX. Various agents in CS referred me to Corporate Headquarters ( XXXX XXXX ) who is checking XXXX.
Unfortunately, WU may be providing false advertising and manipulating prices unfairly. Can you check into this and advise?
Thanks XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX m : XXXX
|
| 02/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
My mother sent me {$50.00} from XXXX, MI, I went to pick it up at XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX.The attendant behind the counter said that Western Union is requesting my Full SSN and that he could not complete the transaction until he had it. I know this is not correct, but he was holding my money hostage until he had my SSN. I 'm contacting your agency because I think that the store or Western Union is doing something illegal in this practice. The store also charged me an extra dollar before they gave me money. I called Western Union, but have not heard anything as of this complaint. Could you please find out why western Union or the store needed my Full SSN, and please help me get my dollar back. I 'm attaching a copy of the receipt from the store, thanks so much for your time, XXXX XXXX XXXX.
|
| 08/31/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I received a call from someone saying they were from XXXX and that my computer had issues. The accessed my computer and my bank account to supposedly deposit {$200.00} into my checking account. They supposedly made an error and the deposit was for {$2800.00} and needed the extra money returned. What I did n't know was that the money was a transfer from MY LOC account. Needless to say I am out {$2500.00} at this time.
The amount was a Western Union trensfer. The phone number I was called from is XXXX.
If possible I would like assistance in retrieving the money.
I should have went with my first instinct that this was possibly a fraud but they had locked me out of my computer using a XXXX viewer and I could not unlock the computer until they called me. TheThank your for any assistance you can provide.
|
| 03/21/2015 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
1.
Money transfers to the XXXX of XXXX has only XXXX option for collecting - XXXX $ $ $ currency only.
2.
The rate of exchange has been discounted therefore the recipients are not receiving the correct amount in local cureency based on the current exchange rate3.
Western union is collecting earned income based on gain received from the discounted rate paid to recipients vs. exchange rates set by XXXX XXXX XXXX4.
western Union charges a fee for each transfers in addition to discounting the exchange rate.
5.
Case in point : Today XX/XX/2015, Western Union rate of exchange for transfers sent to XXXX from local outlets ( In Person ) is XXXX {$110.00} to XXXX vs. rate set by the XXXX XXXX XXXX - XXXX {$110.00}. Hence a gain of XXXX {$4.00} 0n each US $ sent.In addition to the base fee of US {$9.00}.
|
| 02/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
On XX/XX/2019 I went to the XXXX located on XXXX XXXX XXXX, XXXX, NY XXXX to send {$250.00} to my sister in Maryland. I paid an additional {$24.00} to have the money order expedited. My total came to XXXX.
The following day when my sister went to retrieve the money order she was told that there was an error in the transaction and that the funds were returned to the sender.
Upon returning to the location, I was told by one of the cash attendants that the funds were already paid out.
After multiple calls to their head office, they only could tell me that it was paid out. After several other phone attempts I was told I should contact my local precinct if I thought that I had been defrauded.
The precinct did investigate the matter and the results are included in attached files to this complaint.
|
| 03/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I am reaching out to Western Union in reference to my previous complaint with the Consumer Financial Protection Bureau dated XXXX, complaint # XXXX. Back then I filed a complained due to my email address being attached to a Western Union account that used to belong to me but that I eventually transferred to somebody else 's name and email address, but for some reason Western Union kept my email address attached to that account even when the name of the account holder is not me. On the resolution of that complaint, Western Union acknowledged the error and said they corrected it and I should not receive any kind of communications regarding that account. Well today XXXX I received once again a communication from Western Union, in XXXX, directed to the account holder 's name but sent to my email address.
|
| 06/11/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I authorized my bank to pay {$440.00} to Western Union XXXX WU XXXX on XX/XX/XXXX. WU received the money from my bank on XX/XX/XXXX XXXX XXXX XXXX, XXXX XXXX from XXXX to WU for {$440.00} ).
WU cancelled the transaction on the same day and promised to return my money. Today, 7 days later XXXX! ), after daily phone calls, emails, and chats, they are not willing to comply with such basic rule of any banking ( or for that matter business XXXX institution. If WU had any issue they should have contacted me before cancelling ( they did n't even try ) and, in any case, NOT TO TAKE MY MONEY because they were not going to comply with WU 's side. Now that they have it, WU MUST RETURN it with the same celerity that I paid them. Additionally WU should pay for the damages caused by WU 's poor business behavior.
|
| 02/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I sent money via western union to a relative in XXXX from a local XXXX store in XXXX and the recipient never received the transfer. After many calls and complaints it has been determined by western union the transfer was completed and delivered t o the recipient. However i learned while on a call that someone fraudulently stole the recipients identity and received the transfer. Now Western Union having this evidence will to refund my money. Western Union requested i file a police report, when i went to the XXXX precinct today they told me they could not file a report since the crime did not happen in New York, but rather in XXXX.
I NEED HELP, XXXX XXXX DOLLARS ARE LOST. WESTERN UNION WONT HONOR A FULL INVESTIGATION, they simply say that protocol was followed by the agents in XXXX and that's that.
|
| 08/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
Good Afternoon, My name is XXXX XXXX, I got a {$40.00} money order at the XXXX and XXXX XXXXn XXXX MA XXXX XXXX XXXX XXXX on XX/XX/2022 to pay a parking ticket. I went to XXXX XXXX XXXX and gave them the money order with parking ticket. a week goes by and the money order and ticket were mailed back to me because they said i paid to much. I called XXXX XXXX and they said I can now make payment online so that's what I did. So I went back to Stop and shop to get a refund for my money order because I didn't use it and they said they cant refund it and to go to my bank. I went to my bank and they said they cant cash it either it has to be cashed where you got it. So I do not know what to do and i really dont want to lose {$40.00}. So can you help me get a refund on this money order? Money order # XXXX
|
| 12/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I purchased two money orders from Western Union to pay my rent in XX/XX/2018. I found out several months later that the landlord had never received it. I contacted Western Union and they traced the money orders. Both money orders, one for $XXXX and one for $XXXX had both been altered and cashed by someone other than the landlord. I completed the request to have the money refunded to me and provided all requested documentation. Western Union paid me back for the $XXXX, but said the bank that had cashed the check, XXXX XXXX, never responded to their request to refund the money. I filed a complaint with you and XXXX XXXX responded and provided proof that they had sent a check to Western Union for $XXXX. I have contacted Western Union and asked them to pay me the $XXXX, but they have not responded.
|
| 11/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2019, a money transfer was processed for our relatives.
The company used for this transaction was Western Union.
After Western Union confirmed the money being deposited into the receiver 's account, the money was NOT accessible because the deposit was never made!
The Bank in XXXX, XXXX has no record of the money being deposited into our relative 's bank account.
After contacting Western Union and speaking to multiple customer service representatives for a period of over three weeks, Western Union say there is nothing they could do to retrieve or reverse the transaction so that we could get our money back.
I also tried to get a hold of the Corporate Offices and speak to a higher authority and it is impossible!!
Today it is XX/XX/2019, a month later and no news of where our money is!
|
| 12/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
I wen t to purchase money orders for my XXXX and XXXX insurance and beacuse of the poor customer service i decided to cancel one of the money orders purchases before it was executed. i handed over the teller {$2500.00} upon cancellation she gave me back {$2400.00}. i called to inquire about my missing money and i was given sarcastic disrespectful attitude over the phone and was told that its store policy that i must count my cash in front of the teller. Is it store policy to con your customers. Im sure i will never get back my money but i want corporate to know the kind of people they have representing their brand. i was just stolen from and there is nothing i can do about it. the address of the the western union is XXXX XXXX XXXX in XXXX, XXXX thank you and hopefully at least someone reads this.
|
| 04/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
My daughter ate my money order for my rent ... {$970.00}. I didnt give it to her directly ... she managed to open my wallet ... which is pretty skilled for a then XXXX month old. Anyway, the place I purchased my money order from said they couldnt refund it. I did purchase another one because I had to pay my rent. Then I called Western Union. They said I had to fill out a form and pay them {$15.00} per money order to receive a refund- and the processing takes 30-60 days. Well that was 30 days ago and they are saying they didnt receive my paperwork- which included the damaged money order, the fee, and the refund request form. Ive asked to speak to several managers each time it ends up going to a dial tone. Ive talked to like 8 different people. I dont know what to do. Theyre not XXXX accredited.
|
| 10/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My Wester Union XXXX XXXX was hacked. On XX/XX/2023, I received multiple emails regarding payment transfers from Western Union totaling to {$1400.00}. Right away, I called Wester Union and reported it but while i'm on the call, the transfers were still happening. And then it stopped when my bank ran out of money. The claim was filed then they told me to call XXXX XXXX XXXX My Bank ) to dispute it there as well. I did it and they said they will dispute it. And then recently I just received a letter dated XX/XX/2023 saying that they are closing the case and they said they lost it and they will not return my money. I've been calling them both ( Western Union and XXXX XXXX ) but they keep on telling me they can't do anything. I'm losing hope now. Its big money and it affects me and my family a lot.
|
| 01/04/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Today, I received an email from a valid western union email id that I have made a money transfer from XXXX to XXXX. All the personal information given in the email is correct like my name, my email id. The postal address which is given in the email is the one where I used to live last year, also the phone number is my previous phone number. However, the credit card given in the email is not mine. So in summary, someone is using my personal information and his/her credit card to make a money transfer.
I want to add here, that last year when I was living at the postal address mentioned in this email, I made a western union transfer, so what I am suspecting is that the personal information collected at that time is being used now to make this fraudulent transfer.
Kindly investigate in this issue
|
| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I transfered XXXX Dollar from my bank account through western union to my brother in XXXX and they only asked me for the receiver First, second, third and last name and i gave them exactly everything as they requested.. and now he is now able to get the money from XXXX as they keep telling him that they need the fourth and fifth name also!!!
Everything else is identical.. ID number .. tracking number.. everything and they refuse to give him the money .. and i am trying to call the company i lost a lot of money trying to call them Internationally and with no good answer .. just handing me from one agent to another.. and when i tried to cancel the transaction and get my money back they are telling me that they will cut it of ... please i am very frustrated form them .. help me with this issue
|
| 12/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
i am writing in regards to western union and they're money transferring services. I've been using they're services for many years usually i don't have a problem, but recently they've been treating me wrongfully by accusing me of doing illegal money transfers. Not only am i locked out from using they're services but they've ruined my friendship/relationship with a girl ive loved for many years by thinking that the money i sent her was fraud which wasn't the case.I demand that they reach out to her and apologize to her, but as to me.i demand that they reinstate my account with them and reinstate my ability to use there services and ability to send money online using my debit card. i will also complain about western union to my attorney general for wrongfully judging my money transfers as fraud.
|
| 11/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2023, I requested Western Union to initiate a money transfer of XXXX to XXXX XXXX. Transfer number XXXX XXXX. The receiver could not pick up the money due to transfer issues with Western Union. Call back Western Union and they suggested I cancel the transaction and start a new one. I did as they suggested. Western Union has failed to issue a refund for this transaction. I have called 5 times now to follow up on the refund. The current escalation number is XXXX. When they issued the escalation number to me on XX/XX/2023, they said the issue would be resolved in XXXX to XXXX hours. Call back today XX/XX/XXXX, and XXXX days later they can not provide any updates on my refund. I need help getting my money back. Western Union is just stalling on this issue and is providing no assistance.
|
| 05/05/2017 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$3000.00} through Western Union money transfer online service to XXXX on XXXX XXXX 2017. Th e service was promised to receive my in recipient account within one business day. But even today on XXXX XXXX 2017, m y XXXX account did not credited with money I sent. XXXX equivalent amount is XXXX XXXX I spoke to Western Union people 3 times so far they were unable to explain where my money went and they could not provide any email proof to me that how and where they sent money. I happened to spoke to international bank about it but unfortunately they did not receive any money or without any transaction tracking details they were unable to help me Western union only gave me this : Tracking # ( MTCN ) : XXXX XXXX XXXX which shows transaction complete.
|
| 05/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/2020 I initiated a Money transfer with Western Union from my bank XXXX in USA to my Bank in XXXX, under tracking number ( MTCN ) is : XXXX they got the funds from my bank on XX/XX/XXXX and have been waiting till now XX/XX/2020 for the funds to be delivered.Today Western Union operator claims the funds were received late by them from XXXX on a late date and canceled the transfer and claim they will return funds in 6 more days. My complaint is that Western Union takes funds from me on XX/XX/XXXX and will return them in XXXX some future date. I'm under no fault and still have been ripped of by U $ XXXX XXXX for all these days and they will not return the funds as of today. This seems to be a very bad system and we are completely indefensible against these giants.I hope you can help
|
| 08/23/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I wanted to transfer money to my parents for their medical needs in XXXX and saw an ad. about WU Pay so, I downloaded the WU Pay ( Western Union ) in my XXXX. Then made a call to Western Union to understand the process. I was told to add WU Pay as payee in my bank checking account and paid the money I wanted to transfer into the WU Pay. So, I paid {$620.00} from my XXXX XXXX XXXX checking account to WU Pay and WU Pay received {$620.00} from checking account on XXXX/XXXX/2016. After making several calls and emails ; I was notified by Western Union/WU Pay dispute escalation team that they can not find my {$620.00}. I have provided them with cancelled check for {$620.00}, XXXX and XXXX bank statements to prove that they have my {$620.00} but Western Union/WU Pay is unable to locate my money.
|
| 04/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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I transferred {$2000.00} in payment of professional service fees to someone in XXXX on XX/XX/XXXX, after multiple visits to his bank and as he could not receive the funds, the individual called me on Sunday XX/XX/XXXX to notify me of the issue. I then called Western Union on Tuesday and have been getting the run around, I was told that the money had been sent to a different bank, I truly dont understand how that could have happened when the receipt clearly states the name of the bank to which the funds were to have been sent. And to make matters worse, no one has asked me for a call back number, they keep telling me it takes a while to hear back from the bank. At this point I dont care about their internal processes, I just want the funds delivered to the beneficiary as soon as possible.
|
| 07/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
After using Western Union for years, a {$630.00} transaction was stopped. I was not informed even thought my contact information is on file. I was only made aware of an issue when the recipient went to receive the money. When I called Western Union, I was then informed that the transaction was flagged and I would have to contact a different department, via email, to fix the issue. Additionally I would not be able to use Western Union until resolved. Now one business day later still no response. In the last 2 years, I have sent 144 transactions to the same recipients totaling over {$40000.00}. Transactions ranged from {$1000.00} to {$3000.00} a month. These transactions are for mortgage payments, medical needs and financial support. I rely money transferring service to manage these needs.
|
| 07/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Tried to send money through Western Union from the United States to XXXX. My bank declined the first time and I called them to let them know I authorize the transaction. Resent the money and Western Union put it on hold. When the person I sent it to went to pick it up there was hold. I called Western Union and they would no send my money without asking very personal questions. They asked my relation, what i was sending the money for, were the funds bein used to handle a transaction for me ... ..I asked them to cancel the money transfer that I will send it through XXXX who I've never had any problems with before. This is my hard earned money and who and for what reason I send it is my business and this was invasion of privacy. Find other ways to verify that it's me and I'm sending money.
|
| 06/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I work in XXXX in an environment with a language barrier, poor internet service, and inability to make international calls. I arranged for Western Union to have money available for me, but the bank would not give me the money ( {$2000.00} US ) because Western Union had blocked my account. They blocked my account when I tried to access it from a friend 's phone. I understand that they must prevent fraud, but blocking a customer from badly needed resources without the ability to get immediate customer support is dangerous and annoying. Western Union must have immediate, personal customer support in a variety of manner, not just via international phone number.
In the attached email, you can see that I asked that they contact me. Instead, I received a form letter email several hours later.
|
| 10/21/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I sent money using Western Union to my stepson in XXXX. ( My tracking number ( XXXX ) is : XXXX Transaction Date : XXXX XXXX, 2015 XXXX ET ) The money was a direct transfer from my bank account to my stepsons bank at XXXX.
After calling Western Union on XXXX the lied an told me that my bank will not release the funds for 5 days but in fact the money was Debited on XXXX and posted on XXXX/XXXXMy stepson is not able to get the money even after calling western union as instructed when I did the transfer. They told him that I needed to call western union before he could get the money. When I called thats when the lied about my bank holding the money for 5 days. This is clearly a kiting scheme by Western union to hold all money transfer funds so they can make more money using customers xash
|
| 02/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
|
|
My online Western Union credentials were compromised and an amount of {$5000.00} was stolen from my account by making a international transfer on XX/XX/XXXX.
I usually make bank-to-bank transfers through western union. But the fraud transaction happend as a cash pick up. When person picks up the cash, a Valid ID has to be produced. In this case, a fake ID is produced and cash is picked.
Western Union is not able to provide me the copy of the ID that is produced at the time of cash pick up in XXXX and as the transactions are completed, they are not able to refund me with my money.
Proper verification of ID was not done by western union and this resulted in the loss of my money.
A case is opened on this with # XXXX and no action is taken by western union to investigate the issue.
|
| 03/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX Money Transfer ( Western Union ) I did a money transfer to XXXX XXXX, after several times, the money never cashed there. During this period the Company XXXX answers my questions, but they never resolved the problem.
I asked for my money back, and they said only in the same Agency I sent the money. The same Agency in XXXX refused to give me the money back, only another Western Union Agency. I went to the New Agency and they said didnt get the money, and then I went to the original Agency in XXXX and they refused again. During this process I was calling all the time customer service people, but everyone gave me wrong information.
After waiting, I spoke with a supervisor and he said the same. They need to contact the Accountings department to get my money back : 7 days waiting.
|
| 08/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
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|
Web |
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|
I purchased a money order in XX/XX/2022. I filled it out and realized I had already paid my bill and didnt need to use the money order. The money order was Western Union and the amount was {$350.00}. I requested a refund from Western Union and they sent me a check in the mail on XX/XX/2022 for {$350.00}. I deposited the check into my bank account and XX/XX/2022 the bank withdrew the {$350.00} plus a {$10.00} fee for a returned check. I visited my bank institution and they explained that the check was not connected to a bank account where it was issued. I called Western Union and they said they would send another check. I received the newest check in XX/XX/2022. I tried to cash the check at the bank printed on the check and they red flagged the check for fraud and could not cash it.
|
| 07/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Over the past 9 months Western Union has refused to allow me to access and transfer funds from my debit account to myself. They have banned me for life with extreme prejudice and without telling me why.
When I asked them why, they tell me to figure it out for myself and read the Western Union operating procedures and terms.
They then request pedigree and personal identification documentation which I have provided many times over plus additional.
Despite my giving Western Union the requested documentation they continue to say we will never let you use our services for life with no explanation.
In fact, to further punish me, they tell me to figure out the reason myself. I believe to deny me services but request documentation without explanation is a violation of banking law.
|
| 12/20/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XXXX XXXX I sent {$140.00} to a ministry in XXXX for XXXX donation.
The Western Union in XXXX were not operating hence, receiver told me to cancel the western union transfer and resend the money another means.
I called western union today XX/XX/18 to cancel the transaction at the XXXX XXXX location on XXXX XXXX, PA.I spoke to 5 different western union representatives to cancel and receive the fund.None of the representatives were able to generate transaction number i needed according to the cashier at the XXXX XXXX location for the refund.I left the location frustrated and warned them that I'm escalating the unacceptable behavior to various organizations.
I need western union to refund my money plus fees {$150.00} as soon as possible.
FYI Tracking # for the transaction XXXX
|
| 02/22/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
WESTERN UNION 'S REFUSAL TO TRANSFER MONEY,, SENT COMPLETED QUESTIONNAIRE FOR REVIEW, NOT SATISFIED AND WANTED MORE UNWANTED INFORMATION, MONEY SENT ON XX/XX/XXXX FOR {$200.00} NOT TRANSFERRED AND NOT REFUNDED.
XX/XX/XXXX : Transaction Date : XX/XX/XXXX XXXX ET, Tracking No : XXXX.
Western wanted to complete a questionnaire.
XX/XX/XXXX : Forwarded the completed questionnaire.
XX/XX/XXXX : Western Union was not satisfied with the answers and wanted more supporting documentation, which I do not have or I am not supposed to provide.
XX/XX/XXXX : Transaction No : XXXX for {$100.00}. Declined to transfer. Requested for transfer and it was refunded.
Transaction No : XXXX for {$200.00}. Declined to transfer. Requested for refund. But as of XX/XX/XXXX, the money was not refunded.
|
| 12/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
Servicemember |
|
I bought a money order on XX/XX/2022 at XXXX # XXXX of XXXX Michigan for {$600.00} as a way to keep my cash safe instead of carrying that amount with me. I was assured I could cash it to myself. Tried to cash it at the same store and was told I had to wait XXXX hours exactly from time of purchase. Came back after XXXX hours, They still would not cash it because I never had cashed a check there. Tried to cash it at my bank, XXXX XXXX, they do not cash money orders. Could not reach a single person at western union, the online refund form was down, chat sent me to the same form and suggested I continue to try till it worked. 3 days later the site works with a 30 day process time sign a fee! This was my XXXX money. Absolutely disgusted with this company and the service. Case # XXXX
|
| 07/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello XXXX, I initiated a money transfer from XXXX to XXXX via western union for XXXX usd, XXXX # is XXXX it suppose to be transfer on XXXX XXXX, however they did not transferred the money and claim to be transferred in the XXXX bank XXXX XXXX XXXX I contacted them on XXXX and XXXX XXXX of XXXX and they said it will be done today bit in fact it was never transferred. also their representative said that if the transfer docent goes they will refund me on XXXX XXXX. Today on XXXX XXXX when i contacted them they denied to do refund and they did not helped me. This is very urgent transfer and they are not doing any kind of transfer or any refund also please help me sir. I provided them a proof of money transfer where there is no money deposited in my receivers account.
XXXX XXXX
|
| 07/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
On XX/XX/XXXX, I contacted XXXX XXXX XXXX XXXX and requested a copy of all monthly mortgage payments sent to XXXX XXXX XXXX , XXXX from XX/XX/XXXX. The company sent a two page form for me to fill out and requested a copy of my current Identification which was included in the envelope sent to their XXXX, Colorado office. My ticket number for this request is # XXXX. I have spoken to several customer service representatives each has told me that a supervisor will be " expedite '' my issue and call back in 24- 48 hours.This has happen twice, I have been hung up on once, given wrong information, and a new case ID number. My personal information and driver license is with this company. With the lack of customer service and professionalism that I have received.I am concerned greatly
|
| 02/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a mortgage with XXXX XXXX. Prior to refinancing the mortgage was with XXXX XXXX XXXX. I have been on a " XXXX XXXX XXXX '' going back to a least XXXX if not longer. I was asking some questions about the how the payments get applied to the account and learned the program is run by a third party named XXXX. When I researched XXXX on the internet I saw litigation was taken against XXXX for what amounted to false advertising of the product. The research indicated XXXX was ordered to pay back affected customers. I don't recall ever getting any type of correspondence or notices about this ruling, and I don't think I ever got any reimbursement. How can I find out more about this? If the program is not legitimate, why is it still in business? I'm still enrolled in the program.
|
| 07/16/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
|
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I made a XXXX dollar deposit to my sister 's bank account in XXXX on XXXX XXXX , 2017 but when I contacted her to inform her she told me that that bank account had been closed on XXXX XXXX , 2017.
She went to the bank and tried to reopen the account to collect the money and they said that it was not possible to do that the money had been returned to whoever sent it and now neither the bank in XXXX nor the company I was with whom the sending was made They want to make them responsible for delivering the money.
The company vigo says that in its system appears the money paid and that expect a response from the bank but have spent 2 weeks and do not give me any solution to the problem if not to keep waiting.
I thank you in advance for the help you can give me.
|
| 11/10/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX I call XXXX for Tech support because I was having problems accessing emails the tech support who said he was XXXX said needed access to my computer and after 4 hours said I needed updates and would cost {$9.00} to XXXX billing so I gave them my credit card # that XXXX has on file XXXX I was notified by Western union of a charge for {$900.00} I called XXXX again said they have no record of my call to them on XXXX Only XXXX when I call them again because problem not fixed - they ended up fixing problem XXXX I call my credit co. who cancelled this card and sending new card Also credit card co said some other charge of {$320.00} for XXXX no sure what XXXX I called XXXX told of the problem that some how someone can access your tech support system - they said look into it
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/13, I went to XXXX western union to send money to XXXX XXXX. At the time, I was charged with massive {$58.00} transfer fee which I did not received any disclosure about. I've asked the employee at the time of the transfer how much is the fee, employee did not disclose the information but told me she does not know until I completed the transaction. Because my english proficiency is not good, I feel that the XXXX has taken advantage of me. I went to XXXX XXXX western union and performed the same international transfer and it only cost me XXXX some dollars. I went back to XXXX asking for refund on the fees charged and the employee told me that's how much they charge. Still, did not provide me with the service fee schedule where I can look before sending the money.
|
| 03/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Respected Sir/Madam I transferred XXXX $ to XXXX using Western Union website on XX/XX/XXXX. The XXXX/transaction number is : - XXXX. Amount got debited from my account but amount not credited to the receiver 's account even after 11 days. I opened case # XXXX around 8 days back with them and did the daily follow up. Western Union told that their XXXX counterpart claimed that the amount was successfully deposited on XX/XX/XXXX.
I told them that it's not true and in fact, I shared my bank statement with them on XX/XX/11 to prove that no amount was deposited to the receiver 's account. I am attaching the copy of the same, for your reference as well.
Thereafter there is no response from them. Its been an uphill battle and I want my hard earned money back. Please help me.
|
| 05/19/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
on XXXX/XXXX/2015 i went to store # XXXX XXXX GA XXXX XXXX XXXX to put on my prepaid card and i was told to pick up the western union phone an i did and the lady proceeded to ask me for my account # an i told her it was a prepaid card i wanted the money to be available the same day she still ask me for acct # ok so when the money wasnt available within a couple of hours i call the western union back an told them that she did n't conduct the transaction correctly an i needed a refund an they told me i had to wait XXXX hr an i been doing that since this happened an still waiting for my money they told me it would be in my bank on Monday it Tuesday its still not there i call again they told me to wait XXXX more hours please help so angry they have terrible customer service
|
| 07/20/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My parents have been declared XXXX, I have been made their legal guardian by the court. I am to assume control of all their assets both financial and personal as well as handle all medical decisions etc. I have been attempting to manage their XXXX account Since XX/XX/XXXX of this year. I have submitted all the requested forms at least twice, mailed court supplied documents on two occasions and spoken to numerous customer service representatives. No one returns my calls at this point, they send me a vague message via the website telling me supply further documentation. My parents have all their retirement tied up in XXXX, with the volatile market I have had not had any access to any of these accounts to make any adjustments or in any way protect their remaining assets.
|
| 12/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
In XX/XX/XXXX, an internet friend introduced me to a International crime agent whose name is XXXX XXXX. XXXX said that he can investigate a scammer named XXXX XXXX in XXXX to get him arrested. So I entrust him to do the investigation for me. He said that his initial fee is {$2000.00} and asked me to transfer to his friend named XXXX XXXX of XXXX for me. XXXX XXXX and XXXX XXXX can fly to XXXX to do the investigation. So I transfer the following {$2000.00} to him via XXXX XXXX as follow : Order Date Amount Recipient XXXX : XXXX XX/XX/XXXX {$1000.00} XXXX XXXX, XXXX XXXX : XXXX XX/XX/XXXX {$1000.00} XXXX XXXX, XXXX After I sent the money to them, they just gave me a faked story and then disappeared. I immediately ask for a refund, and then did not contact me anymore.
|
| 01/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
I sent a money order to the US department of state with documentation such as birth certificates and marriage documents. Attaches with these documents was a money order for {$320.00} to pay for the application for my wife to come to this country. I was then informed that the money order never arrived, but the documents did I had to pay again this time i used a credit card. I contacted Western Union about the matter and they stated that the money was delivered and someone else cashed the check. I tried to resolve the matter with them as I feel robbed of my {$320.00} which is a lot of income for me as I am retired and XXXX and only receive {$680.00} a month. I will attach a copy of the money order that Western Union provided to me when i tried to resolve the matter.
|
| 06/05/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I have been using Western Union for many years to send money to my daughter and her mother XXXX. As of late the service is horrible, insulting and untruthful. I tried to send to yesterday and they said they had to put it on hold for at least 2 hrs due to her side. They give us the tracking number, take the money and then come back by at least 2hrs later saying they ca n't send the money due to her side. So now they have my money on hold for at the most 3-5 business days. Eventually it gets refunded but it just seems like a scam to somehow hold my money for an extent of time and then return it. It has happened several times the last few days and when I call to ask why they wont tell me. XXXX its her acct and not mine. Western Union just seems very fishy as of late.
|
| 06/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I sent my mom {$100.00} for XXXX XXXX. On XXXX XXXX she went into XXXX XXXX located at XXXX XXXX XXXX, XXXX, SC XXXX to pick up her money and while in the process was told something had happened to their machine so she did not receive her payment from there. She then went to another location and was told the system was showing it was picked up. I have been in constant contact with Western Union since XX/XX/XXXX, I was told it could take up to 21 days to do an investigation. As of XX/XX/XXXX, which is the 22nd day, Im being told now it could take 21-60 days, I have received no information whatsoever other than its still being investigated and Im done waiting. I feel as if the people whom Im speaking with over the phone are giving me the run around.
|
| 12/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I bought a 3 pair of shoes from a private seller I found on XXXX XXXX and he added his XXXX phone number to contact him. After days of talking with the seller I bought the products on XX/XX/2020 via Western Union with amount of {$630.00}. I received the product on XX/XX/2020. I contacted the seller for a return since I didn't like the quality of the product but he didn't want to cooperate with me. So I filed a dispute on my XXXX credit card which was used to pay for the Western Union transaction. However, on the XX/XX/2020 Western Union didn't grant my dispute even I submitted documents for evidence, and just advised me to contact the seller again since it can't be disputed anymore. I contacted the seller on XX/XX/2020 but he still didn't want to cooperate.
|
| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I had requested a wire transfer on XX/XX/2019 through Western Union. The money was with drawn form my bank account. It was supposed to be transfered by XX/XX/2019 and it was not. I had called Western Union on XX/XX/2019 to inquire and they said the money would be available on the XXXX. Then I get emails saying they want a date of birth, government issued ID, and address. All of this after I had inquired. I tried chatting with Western Union and they ignored my by not responding to my questions. I told them to give me my funds and really do believe that Western Union acts in good faith with it's customers. Aside from returning my money. It would be a gesture of good faith if the interest that Western Union accumulated off of my funds be remitted to me as well.
|
| 10/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have filed a complaint against Western Union.
Western Union Reference Number : XXXX I am trying to get a refund on {$3000.00}, however, no Western Union branch is willing to give the money. I went to 12 different locations including check cashing service, grocery stores. All locations denied to give out cash.
I have sent an email to Western Union 's Executive resolution department but they are useless. I have sent an email to Western Union 's executives but to this day, nobody contacted me. I have emailed to many executives including company CEO, Mr. XXXX XXXX.
I don't know how can Western Union stay in business when you can not even get {$3000.00}. What is the point of sending the money and paying {$75.00} for their useless service.
XXXX XXXX XXXX
|
| 09/10/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX XXXX, 2016 at XXXX I sent over money to XXXX . I called Western Union and they put me on hold for a half an hour. I spoke with a representative explaining my problem and he told me that I had to speak with someone else. I was then put on hold for another 20 minutes. Finally I was able to get through to someone and the then stated that I needed to be interviewed. I said that was fine, and answered all questions that were asked. They stated everything was all set, but in reality the money is still on hold with Western Union!
I called yesterday, XXXX XXXX, 2016 and again had to wait 20 minutes on hold, had to be re-interviewed with the same questions I had answered already the prior week. Today is XXXX XXXX, 2016 and the money still has not been sent.
|
| 05/28/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Servicemember |
|
I was looking for a furnished apartment in XXXX to rent for summer. We are a military family and are being moved to XXXX so we wanted to spend summer in our hometown - XXXX XXXX, XXXX. I saw a furnished apt through XXXX and contacted the owner. He said he would rent me the apartment through an agency ( XXXX XXXX XXXX - using the XXXX logo ). He asked me to wire 1 month rent and 1 month deposit for a total of {$1300.00} plus {$100.00} to wire the money for a total of {$1400.00}. Since the transaction, I have not had any kind of answer from him or the supposed XXXX agency. I believe this is a scam I called Western Union but was told they could do nothing because the money had already been transferred and taken in XXXX, XXXX on XXXX/XXXX/2015.
Please help us.
|
| 08/26/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
On XXXX XXXX, I purchased a money order from Western Union to submit to my cable company. The Cable people never received it. I contacted WU and was advised that I had to purchase for {$15.00} a copy of the cancelled money order. When I originally contacted WU in the latter part of XXXX I was told that after I received the cancelled money I would have to contact their office to provide a recorded affidavit attesting that I did not cash the money order. They told me this process would take around 30 days. The time has expired and I do not have my cancelled money and I was told, that after the phone call that I still have to make, the process will now take about 120 days or so. I was also told that even after their investigation, I still may not be refunded.
|
| 01/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I sent a transaction 3 times but it got canceled 3 times, then I looked in my app for the company and it said complete. As if someone picked up the money. I filed a complaint with the company and they found their mistake. They issued me a refund with a control number and this is where the problem lies. I have relocated to the XXXX but my bank is in the United States as for now. I use the online service to send my money to me in the XXXX as my debit cards do not work here. They stated my bank would not accept my refund and sent my refund through their service to XXXX. As I stated I have relocated to XXXX and can not receive my refund in XXXX. They refuse to change the payout location for me even though I have sent the requested documents to prove who I am.
|
| 11/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I intended to wire {$40000.00} to my sister in the XXXX on around XX/XX/18.
The money was wired from my XXXX XXXX to Western Union that day.
I received an email from WU on XX/XX/18 stating that the transfer could not be done and that I would be receiving a refund by XX/XX/18.
I called on XX/XX/18 and asked why the refund had not come through and then I was told it would be returned by or before XX/XX/18.
I have been calling every day since XX/XX/18 and I have been unable to find out why the refund has not been processed.
I would like to know the name of the Federal Watchdog that I should be reporting this matter to. Is it supposed to be the FBI or some other entity?
My tracking number is XXXX Any help would be greatly appreciated.
Sincerely
|
| 04/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
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|
Web |
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A refund in the amount of {$14000.00} CAD was approved to be issued by the university on XX/XX/2022.
The wire transfer fee in the amount of {$40.00} CAD was charged by the university to be posted back to the bank account. The university uses Western Union for fee receipt and payment especially for international students.
The intermediary ( Western Union XXXX XXXX and XXXX ) deposited {$11000.00} USD in my bank account on XX/XX/2022.
The company didn't provide any receipt of the transaction despite of a few requests via e-mail. When called, no one is available to answer questions.
Almost {$300.00} to {$400.00} ( After Foreign Exchange Calculation ) got disappeared during the money transfer and not receipt or transaction information were provided.
|
| 08/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XX/XX/2019 I send a western union transfer to my sister for emergency when she goes to pick up the money they told her too much transaction. It was only $XX/XX/XXXX.when I called western union they give me another tracking number to go get my money back.2 days ago I sent $XX/XX/XXXX I am still not getting the money back, they also told me they can't give me any information about that money so I don't know what to do ,I don't know if I'm going to loose that amount the $XX/XX/XXXX or if I have to wait.also the western union customer service don't really don't speak English. My sister need that money so bad it is for emergency. I want to know why ever time I send a money in western union they block the transfer .thank you! Western union is bad now
|
| 03/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2022, I wired through Western Union {$5000.00} to XXXX XXXXXXXX XXXX. This Money was to pay on my mortgage. As of todays date, my mortgage company nor XXXX XXXXXXXX XXXX have received the {$5000.00}. Each time I call western Union they tell me that they will contact XXXX XXXX. When I call back they say that XXXX XXXX is not responding to their request and they have to get XXXX XXXX XXXX response in order to issue me a refund. When I call XXXX XXXX XXXX, they tell me that they dont recognize the Western Union Tracking Number ( XXXX ) nor the Western Union confirmation number ( XXXX ) that was given to me. After three months of going back and forth, I would like your help in resolving who has my {$5000.00} and request a refund. Thanks so much.
|
| 09/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
On XX/XX/2018 a refund request along with XXXX dollar fee for each money order totaling XXXX dollars was sent certified mail to Western Union. We still have not received the refund. I have filed a complaint with western union as they are hard to understand and give us different information every time. I along with my boyfriend have called 20-30 times. I was assured for the third time these refunds would be here but the last time I spoke with them XX/XX/2018 they had an address that is not ours at all. Now we have to wait 10-15 more business days on top of the three months we have already waited. The customer service is the worst I have ever seen and if you ask to speak with a supervisor, they never answer. I need this resolved immediately! Thank you.
|
| 10/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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I sent {$220.00} on XX/XX/XXXX and my friend contacted me the next day at XXXX letting me know that they did not receive the money yet saying that Western Union said that there was a problem so when I got word of this on XX/XX/XXXX I checked the status and it was saying that the money was paid out on the XXXX at XXXX XXXX. and XXXX Colorado and I do n't know how I have to pay is that possible when I sent the money to XXXX XXXX across seas and therefore it was picked up here in the United States so there for somebody that works for this company is stealing money and I want to I want it to be known and I need a refund somebody to reach out to me as soon as possible I can be reached at XXXX or through email at XXXX XXXX XXXX at XXXX my name is XXXX XXXX
|
| 11/29/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Older American |
|
This is continues on complain XXXX.
After I received email from Western Union executive resolutions department " Please be advised that this wont bring any legal implications to you '' ( email attached ), risk collection department continuously harassed me with emails and phone calls " outstanding balance may be sent to a Third Party Collections Agency and your credit score may be affected '' see attachment.
After the transaction was canceled by Western Union and money was returned to my bank account, I send this money using wire from the my bank account ( see attachment ) and then 30 days later Western Union ask for the money back, because they may be paying someone in XXXX. If this harassments not stop, I will start complaining in social media.
|
| 06/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
My attorney wired me XXXX XXXX as an emergency, Western Union represents that it delivers international wires in XXXX and this is false and fraudulent, After I paid my attorney XXXX XXXX to wire me XXXX XXXX in XXXX for XXXX XXXX XXXX and prescriptions I went with the correct identification to all XXXX Western Union XXXX in XXXX XXXX as well as the XXXX banks XXXX Bank and the official post company of XXXX wasted XXXX hours of my time. Registered a complaint with company no/ XXXX and then company falsely claimed I was on a do not receive list I needed this money as an emergency for medical and other related matters as over XXXX wired through XXXX Bank XXXX and XXXX Bank XXXX not received COMPLAINT ID XXXX COMPLAINT ID XXXX tracking id XXXX XXXX XXXX
|
| 12/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Sent money through WesternUnion on XX/XX/XXXX details as follows : Payment Checking ending in XXXX XXXX XXXX XXXX XXXX ending in XXXX Money available : 4-5 business days Summary Transfer amount XXXX USD Transfer fee + XXXX USD Total XXXX USD Exchange rate XXXX USD = XXXX NGN Total to receiver XXXX NGN The money was sent to my bank account in XXXX XXXX in XXXX and its to be credited to my account in 4-5 business days. To date the fund is not credited to my account. I have talked to WesternUnion Representatives on XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX. The only answer I get is that they have emailed XXXX XXXX and that we have to wait. The case number is XXXX.
The fund is for my family members in XXXX for XXXX. Please help!
XXXX, XXXX XXXX
|
| 02/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Western Union advertising free transfers from bank to bank, they send a Pin for verifications, however they don't allow online transfer of {$480.00} for second time already. When I contacted mngr today XX/XX/20 at XXXX XXXX, manager told me that " for verification of identity I have to go to the location. So the spam is that location charge around {$20.00} for the service, which means that while deceptively advirtizing free transfer on reality Western Union is making free transfers impossible. Another words I see it as bite and switch and deceptive advirtizing.
If Western Union was just about to " identity verification '' they should make " location transaction '' free too.
I request to investigate deceptive business practices by Western Union
|
| 02/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2019 @ XXXX, I went into a Western Union retailer ( XXXX XXXX ) in XXXX , GA. I intitially told the cashier the account number and the code city. The cashier put in the account number wrong as well as the code city. I have contacted Western Union on XX/XX/2019 around XXXX whereas I received a case number. I took the initiative and contacted the company it was mistaken sent to and they assured me they would send it back to western union. I called back to western union on yesterday XX/XX/2019. Western union told me I have to wait 24-48 hrs to receive the money back. So here it is XX/XX/2019 it has been 42 hrs later and I still havent gotten back my money. Its a little over {$1000.00} its my bill money and I need it back as soon as possible.
|
| 03/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I have a complaint about someone selling my identity to collect money and now is making me falsely accused and I want to clear my name. I am taking care of a young lady kids that is away working and the other day when she went to send the kids money to me they told her that I am on a scam list. Now I don't know how I'm suppose to be on a scam list when I don't even collect money often. The lady 's kids I take care of she only sends money every two weeks to buy food and send her kids to school. Apart from her my dad sends me money only once a year which is XX/XX/XXXX and also my baby father which is once in awhile. So please I'm asking you if you could investigate about this and make my name be cleared from this absurd foolishness please. Thank you
|
| 10/21/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I did an online money transfer to Western Union in the amount of {$500.00} ; which was paid through my bank and funded onXXXX/XXXX/15. One day after, I called just to make sure that they receive he money I wired and I was told that I can go ahead and tell the receiver in the XXXX that the money can be picked already. My aunt who is senior citizen had been back and forth to the pick up location in XXXX and was told that the money is " held " by the sender. I had made XXXX other calls to Western Union and each time they told me to be rest assured that the money can be picked up already. I called again today and low and behold I was told that it 's till in progress! This is ridiculous and very dishonest not counting the hassle it caused to my family.
|
| 01/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Servicemember |
|
On XX/XX/2020 i brought a Money Order from Western Union Services, for a friend out of town. He never received the Money Order. With XXXX hitting my family and friend, the Money Order slipped my mind. I called XXXX. to get information about a Lost Money Order. The stated the Money Order had not been Cashed. She also said that i would be receiving {$48.00} from a {$75.00} Money Order. I said im aware of the {$15.00} Processing fee but nothing or fees are on my receipt in my hand. She stated the Money Order had Depreciated. I said that's not on my receipt. I told her i did not believe her and she was making it all up to Steal my Money. Why wouldn't a Large Company like XXXX XXXX make it clear on ALL FEES. It's All a Trick to Steal Consumer 's XXXX.
|
| 01/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
The tracking number ( MTCN ) is : XXXX.
Amount : XXXX USD.
Date of Transactions : XX/XX/2020.
I sent money to a bank account in XXXX, and till now the money didnt get in the receiver bank account and i have the receiver bank statement proof that the money didnt get in the bank account, and I contacted with western union customer service a lot of times by calling and chatting and mailing and still my issue didnt solve, and I contacted also by phone with supervisor and I told him that i made a refund case # XXXX and he told me that the money will refund in 2 business days and till now nothing changed ( after that case I escalated many cases and still my money didnt refund ).
If you please I need to solve my problem and refund my money.
Thanks.
|
| 05/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I initiated a transfer through Western Union on XXXX XXXX. I was never given a MTCN to give to the recipient of the money. I called to get a MTCN and was given the incorrect number on XXXX XXXX. When it was discovered that it was the wrong MTCN, it was too late to send the money to the person. I was then offered a refund and was given a new MTCN to use to pick up my refund. I then went with my ID and new MTCN to 4 different Western Union locations to try to receive my refund. I was turned away at each location and was told that I had to call Western Union to figure it out and that they could not find my transaction. When I called Western Union back they said that everything was fine and that I just needed to go pick it up. Seems like theft to me.
|
| 05/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX XXXX , 2017, I went to the Western Union l ocated on XXXX XXXX XXXX XXXX XXXX , VA XXXX to send a money transfer in the amount of XXXX XXXX or {$7600.00} to my bank account in XXXX , XXXX . It has been three months and I still have not received any information. I have called every day since sending the money and I have been told that the matter would be escalated to the direct to bank department and that I would receive a call back and no one has ever called. Today I called several different numbers and they informed me that it was deposited into the wrong account and could not be retrieved. Basically, they are refusing to refund me the money or attempt to collect the money to the account that it was deposited to.
|
| 08/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
So I was trying to send my son XXXX $ and for some unknown reason. Western union refused the transaction. My wife had earlier sent a test transaction of XXXX $ and it went thru so she then tried to send him an additional XXXX $ and it was denied. She tried to send lesser amounts to no avail all transactions were denied. That is when I tried with my own account. Completely separate from hers and it was also denied. My son is a UNITED STATES XXXX XXXX VETERAN!!!!!!! I want to know why one XXXX $ test transaction was successfully sent but as soon as we tried to give him more money through different accounts and banks they were all denied. We are just trying to help our son and western union is denying our attempts with no reasonable explanation..
|
| 09/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XXXX I tried to made a payment to my mortgage company with my XXXX XXXX debit card on the phone with Western Union but I was told by the female representative that there was an error sending and to call back in XXXX minutes, in which I did and to just give my phone number, but was told by the second rep I had to give all my information again and was told I did n't have enough in my account. I know when I spoke with the first rep I had at least {$380.00} in my account and I wanted to sent {$300.00} that cause {$310.00} to be taken out of my account. XXXX XXXX said they sent it to Western Union and Western Union said they did n't receive it, now XXXX XXXX is investigating the matter which will take 45 - 90 days which leave me {$310.00} short.
|
| 11/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2001 at XXXX XXXX I transferred {$2000.00} via Western Union to the XXXX. I paid the transfer fee of {$30.00}. There is 12 hour time difference which takes it to XXXX XXXX XXXX time, XX/XX/XXXX.
At XXXX XXXX my receiver in the XXXX went to pick up the money and was told that it has already been collected.
I was supposedly the only one who has the tracking number to authorize the release of the money upon presentation of proper government picture ID.
I spoke with customer service several times and argued that they improperly released the money and questioned them about the security of the tracking number. Each time I was given the same answer -- - '' they properly dispensed the money to the right person '' and refused to refund me.
|
| 12/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I tried on XX/XX/XXXX to send money from my bank account to a friends bank account in XXXX through Western Union. It was {$4000.00}. The money was taken from my account on XX/XX/XXXX, and I was told that it would be available to my friend by XX/XX/XXXX. When it did not arrive on that date I called and emailed Western Union. I was told that a trace would be put on the transaction and the money would arrive in two days. When it did not arrive I called and emailed again. I was told that the money would arrive in five days. When it did not arrive I requested that my money be returned to my bank account. It is now XX/XX/XXXX and the money neither arrived at my friends account nor was returned to me. Western Union is doing nothing but ignoring me.
|
| 12/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I want you to know why Western union think it's fair for them to rob me the usd trades at XXXX Western union want to give u XXXX. Why should I pay them XXXX time. Why is it fair for them to trade well below what the dollar is worth. XXXX can never be a better place because everybody want to get over on everyone. I will not be doing know more business because you want XXXX $ out the money I'm send. How can you sleep at night we all see what the dollar is going for only for you your entitled to more. Your a thief and now I know I'll let everyone know. God sees what you do but yall gon na get yours I pay only to realize the pay rate is XXXX when everyone else is trading right. You will never get a dime more a me money. I hope XXXX punish yall
|
| 12/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
To whom this may concern, *PLEASE ESCALATE THIS ISSUE TO CFPB OFFICERS AND LAW ENFORCEMENT OFFICIALS WHO DEAL WITH AML/BSA/MONEY LAUNDERING ISSUES* The attached documents are a series of money transfer documents that shows Western Union is and has been : 1. ) Failing its duty to reject suspicious transfers.
2. ) Structuring transactions for customers to avoid red flags.
3. ) Allowing multiple senders to send a series of transaction ( on the same day and often within minutes of eachother ) to avoid red flags.
4. ) Allowing transactions to be received via a fake identification document ( with clearly fake names ) or accepting kick-backs for falsely verifying a money pickup without actually seeing a true identification document.
5. ) Etc.
|
| 12/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have transferred money to XXXX by Western union on XX/XX/2022, amount is XXXX {$180.00}. My receiver never received in his bank. I have complained many times and Western told me it is completed. but my receiver bank had no transaction attempted. It was also show on my track statement that did not delivered. However, Western said they are still investicating and never refund my money back .It happened to same receiver in XX/XX/2022 {$550.00}. after I complained that time, Western refunded to me. However, this time they never refund and kept saying no news from XXXX XXXX. can you please help me to solve this matter. This case is more than 1.5 months and they are ignoring. my money is stuck some where, Western never refund too.
thank you.
|
| 06/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2018, Western Union ( WU ) customer service directed me to write an e-mail to XXXX XXXX XXXX unit after I called Customer Service. I was asked to call after I received an XXXX code while attempting to send money ( a mere {$60.00} ) to XXXX. The last transaction I attempted to send was also almost blocked, and I was also asked to call customer service and I was told it was for my own protection. To protect me from scams. I thought this issue was all taken care and resolved.
I am an XXXX, no criminal history, and I would like to be informed me why I as a U.S citizen I am not allowed to transact business with Western Union.
I've not heard from the XXXX XXXX XXXX, and I've resent the the e-mail and copied Western Union 's XXXX.
|
| 08/20/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I tried to track and change a pass code or test question from one of my employees to western union at their toll free #. They stated that I needed to call from the phone # of the purchaser. That 's stupid for a receiver but for a sender? My complaint is. I asked for a telephone # or email for a supervisor and was told they did not have the contact information. I told him that I knew he was lying and to get the information for me. Then he said " I do not have direct contact with my company. '' As you can plainly see this is a bald face lie and borders on the sanctimonious bull that scammers and politician use. I get company policy but I do not accept and will not be lied to without complaint. XXXX was the person I spoke with at the XXXX #.
|
| 12/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
The money was withdrawn out of my checking account on XX/XX/19. It was promised that the money will be in my receiver 's account on XX/XX/19. Today is XX/XX/19 and no money in my receiver 's account. I called customer service but I could not get a hold of a human. The computer just hung up when I attempt to be connected to a human. I chatted online with customer service and they said to wait a few more days. A few days went by and still no money in my receiver 's account. I called customer service again and again the computer would not connect me to a human. I chatted online again with customer service and they told me to call customer service. Nobody at Western Union is telling me when my receiver will get the money I sent on XX/XX/19.
|
| 03/01/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I sent a Western Union money order to my banker at XXXX XXXX XXXX Att : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX Website XXXX Tel:XXXX Sent on XXXX/XXXX/16 MTCN # XXXX.
Western Union comfimed it was pick up from the Money Shop at at XXXX XXXX XXXX XXXX XXXX At XXXX/XXXX/16!! I attched a document from the XXXX XXXX that they do not have a location at that address and does not know about any such money order!!!
Western Union told me they would refund in 7-9 days, it 's been to longer than they said and I have heard anything from them. I have had to resend the amount this week in order to get my business completed!!! Please help me get my {$880.00} returned to me.
Thanks For All Your Help!!!
XXXX XXXX XXXXXXXXXXXX - XXXX
|
| 06/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Older American |
|
I purchased a money order for {$600.00} from Western Union at a XXXX XXXX in XXXX XXXX, Texas. It was denied by XXXX XXXX XXXX when I tried to do a mobile deposit, so I tried again with my secondary bank, XXXX, but it was denied again. Then I decided to physically deposit it with XXXX XXXX XXXX and a few days later they contacted me to tell me that it had been denied again. But because of their company policy, they are not able to return the check to me. I am unable to request a refund from XXXX without the original copy of the check. I contacted Western Union directly and they refuse to give me a refund. But neither of my bank claims to be in possession of the funds, therefore the {$600.00} was never taken away from Western Union.
|
| 12/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
I transferred {$250.00} in XXXX to overseas using Western Union. Paid {$250.00} with my XXXX XXXX Credit Card. The transfer was treated as Cash Advance, so XXXX XXXX charged me additional XXXX , and more as interest. When I called XXXX XXXX, they explained that this was due to Western Union Transaction, and they said there was no way for me to pay this fee unless I pay off my balance. I called Western Union, and they said they would do their best in the future to notify their customers better on what this transaction would be treated as. When I searched online, I found that many other people were impacted negatively from this cash advance transaction, and they did not find out about it until they saw that they were charged for it.
|
| 03/31/2017 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I purchased XXXX money orders from Western Union to pay bills. When I learned the payments had not been credited to my account, I contacted Western Union to trace them. Both had been cashed, but not by the payees I had made them out to. Instead, both money orders had been forged to change the payee and the payor. I asked to have my money refunded because Western Union says they will replace stolen money orders. They had me fill out more paperwork. I also provided them with a police report. They refunded XXXX of the money orders, but told me they could not refund the other because the Bank of First Deposit ( XXXX ) did not respond to their claim request that they submitted on my behalf and so they will not take any further action.
|
| 05/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I initiated an international bank to bank transfer of money using Western Union services. The money shouldve been received by the recipient on XX/XX/2020. As of today ; the money still has not been received by the recipient. Ive called Western Union every day since then and have been getting the run around. I want a refund but they will not issue one and will not provide support. Today after complaining they informed me that their records show the money was transferred and they will not issue a refund, despite my complaint to them stating the money was never received. They have been extremely unhelpful and there has been no transparency regarding their processes or what information they are using to hold my money.
|
| 03/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or misleading advertising or marketing
|
|
Web |
Older American |
|
On XXXX XXXX, 2020, I purchased a money order sent to my merchant. Was notified that the money was not valid. Contacted the company the automated system told me that the money wasn't accepted because of, an error with the numbers on the money order. When i spoke with a customer service agent I was told that it was good, my merchant told me that western union put a stop hold on it. This has caused me to get highly upset, I keep my bills paid up, on time or before. I don't deserve this from a company that is suppose to honor their product. I should not have to pay for a return because of a error on their end. Really poor business practice, will not never purchase another money order from this company. The company is Western Union.
|
| 12/29/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I sent money to my sister who 's on vacation in XXXX, Western Union held the transaction saying it need to be review and they will contact me after two hrs. My sister told me to cancel if that 's how long it will take so I called 10 minutes after to cancel and they did not cancel my transaction. Their email confirmation clearly states that I can cancel within thirty minutes after sending money unless it waa picked up but now that I did they 're giving me the run around. I spoke with a rude supervisor who told me that they 're investigating my transaction and will not get an answer until 1 to 3 business days and that I agreed to the terms and conditions so I have to wait until they decide to approve or cancel the transaction.
|
| 08/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
My Western union online account is compromised or hacked by someone and add their account as beneficiary and transferred money of USD XXXX on XX/XX/2022 Thursday at XXXX. XXXX - XXXX. I called Western union immediately after receiving my email ( with in 20 mins ) and they mentioned they can not stop the transaction and it is already completed. They provided case number XXXX and asked me to reach out to my bank to claim my insurance or file police complaint. The main reason for this fraud activity is Western union is not secure their system properly and not providing customer safety by Multi factor authentication. Even though Western union knows the details of receiver bank in XXXX, They didn't act on this fraud responsibly.
|
| 07/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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WE tried to send XXXX {$4100.00} to friend who is a XXXX in XXXX. We are friends over XXXX XXXX but met through another XXXX who visited this man in XXXX. We were sending money for a water project.
We used Western Union and then they refused to sent the money because we could not say that we had ever actually spent time with the XXXX from XXXX WE asked for a refund and they said they would process this. We have called at least 6 times asking where the refund is and they keep saying it has been approved and is in process. However after more than two months we have not received anything. We have called back and get the same answer even though we have asked to talk to supervisors. Same answer every time with no results.
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| 11/04/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
Older American |
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An iPhone 6 was offered on XXXX by XXXX XXXX with an email address of " XXXXXXXXXXXX '' She replied with a different email address of " XXXX '' and stated she was from XXXX, Ohio. When I suggested meeting to see the phone, she said she was in XXXX, XXXX and had the phone with her. She said she would arrange to have the phone sent to me by " Just In Time '' a parcel shipping service in XXXX. I was asked to send {$300.00} by Western Union to " XXXX XXXX XXXX ''. The money was sent on XXXX XXXX and Just In Time promised delivery of the phone to me by XXXX XXXX XXXX. When it was not received, I sent several emails to Just In Time and to XXXX XXXX asking the whereabouts of the phone and they have not responded. This is a SCAM.
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| 10/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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I had transferred {$600.00} from my checking account on XX/XX/XXXX and was told that the money was available that day. I informed the receiver that the money was available. When he went to collect the money, it was not there. On XX/XX/XXXX the money was taken from my account. I called on XX/XX/XXXX and XX/XX/XXXX and was told that the bank was holding the funds. Not once was there an explanation of how to open a case. On XX/XX/XXXX I opened a case and was told I should get an answer between 24-48 hours. I called on XX/XX/XXXX and was told it would take another 24-48 hours. I called again today for a status and was told that it would take another 24-48 hours. The funds are missing and their customer service is deplorable.
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| 11/29/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
Older American |
|
We annually transfer a donation thru WesternUnion to the XXXX university in the XXXX XXXX. The transfer is made to a personnel acquaintance. This year when he went to pick up the money, the local agent took the transfer codes and indicated it would take some time and he should wait a few minutes. When he returned to the agent they indicated the money was not available. As the sender we received notification that the money had been transferred.
We put in a complaint thru Western Union on the transaction failure. During the course of XXXX follow up telephone calls one of the Western Union agents admitted they were seeing local agents defrauding customers. However they would do nothing other than confirmation the transfer.
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| 05/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I had made a express transfer of {$1500.00} through western Union which is advertised as XXXX hours server but the amount has not been credited yet. After calling a couple of time representative confirmed the transaction has been canceled without any reason and you will get your money back in 2-3 weeks. I am going through hard time due to delay hence requesting your help to avoid such issue in future and compensate for losses that has happened to this delay.
Your tracking number XXXX XXXX ) isXXXX Date of transactions : XX/XX/2022 XXXX ET.
Date available in Final Receiver 's Country : XX/XX/2022 Delivery Method : Final Receiver 's bank account Card Number : XXXX Transfer Amount : XXXX USD Transfer Fees : + XXXX USD
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| 11/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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|
Web |
Older American |
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On XX/XX/XXXX, i attempted to send a Western Union Payment to the Agent of a company in North Carolina for {$560.00} Western Union Tracking MTCN No XXXX XXXX XXXX Later i received a message from Western Union stating that the Order was cancelled. However, the Money was not refunded back to me. I contacted Western Union several times and each time they would give me a different excuse, but still no refund.
Dear XXXX XXXX, Money Transfer Control Number ( MTCN ) : XXXX We have canceled your money transfer with tracking number ( MTCN ) XXXX.
If you were already charged, we are also processing your refund. Please note that it may take 7 business days for your bank to credit your account.
Thank you for using Western Union.
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| 01/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/2021, I used a Debit Card and sent {$200.00} via Western Union to a relative in XXXX. The total amount was {$200.00} which included a {$5.00} fee.
On XX/XX/XXXX relative went to pick-up money from Western Union in XXXX and was not able to get money. I called Western Union and was told that the transaction was denied because of a business decision. My complaint is since the transaction is being denied, I should get a refund immediately. However, Western Union stated that they will issue a refund within seven business days. If the transaction is denied, why is my money not returned upon denial. That is bad business practice. If denied, the refund should be returned to my account immediately not seven days later.
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| 11/05/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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For the past 6 months I have used Orlandi Valuta via Western Union at XXXX 's XXXX in XXXX Ca to send money to my father in law XXXX XXXX XXXX every month in XXXX. On XXXX XXXX, 2015 I sent the usual monthly amount to my father in law via Orlandi Valuta. It turns out my father in law was unable to retrieve his money, according to Orlandi Valuta I placed a call that same day to have the recipient name changed to XXXX XXXX and that the money was already retrieved by that person. Orlandi Valuta said they could not help me even though i explained to them I did not change the name of the recipient. My father in law went to the usual pick up location and he was told that no one by the name of XXXX XXXX has received any money.
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| 03/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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On XX/XX/2018 I transfer {$2900.00} through Western Union to the XXXX XXXX, from my bank account online. They withrawed the money from my bank and said the money was available. When my sister in law went to pick the money up they refused to give her the money. They did a change on their system on which my receiver last name appears as a middle name and middle name as last name. They stopped the transfer and they would not fix the problem or let me fixe it on my end. They cancelled my transfer and it's going to take 7 days for my money to be deposited back to my bank account. It's a very sad situation in which this company is playing with my hard earned money. I believe there are many customers with the same problem.
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| 04/23/2020 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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On XX/XX/2020 Western Union took out {$500.00} from our checking account via ACH for no reason. On XX/XX/2020 I filed a complaint with Western Union to get my money back. We do not use Western Union to pay bills. We use Western Union to receive money via quick collect. I have called 4 times and the only response I get it is being escalated. On XX/XX/20 I talked to operator XXXX who stated I will have an answer in 2 days and to call back. I called today XX/XX/20 and the only thing they say is being escalated now to the bill pay department. I have been on the phone for 38 minutes with no resolution. I want my {$500.00} back plus interest from XX/XX/20 as well as an apology for taking out my money without permission.
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| 12/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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|
Web |
Servicemember |
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I discovered that someone is using my phone number to send money Western Union I have found this person connected to my XXXX XXXX and XXXX XXXX accounts the person 's name is XXXX XXXX the phone number is XXXX and I discovered this with Western Union XXXX send me money to people with my phone number I have had this phone number since XXXX of 2021 I have known that it has been ported out or cloned or whatever it is a XXXX number currently XXXX XXXX because I ported the number to XXXX XXXX a couple months ago this is also a part of the huge identity theft I'm going through and have been for 2 years I need a lawyer I need help I need someone to help me to find a lawyer so I can acquire and have this come to an end
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| 09/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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I sent the money to XXXX through bank to bank transaction with XXXX XXXX on XX/XX/XXXX. It informed me that it will take upto 5-7 days. I wrote my issue online to them where they replied saying they will have an answer within 24 hours but never contact me. I called the company after 7 days to address the problem that the receiver has still not received the fund transferred in their bank account. They just emailed me a form with the status that the money is transferred successfully!
This is the slowest company I have ever used the service of ( even to respond to the issues ) I just demand my money back and will not use XXXX XXXX ever because they do not have a proper system of resolving their customers ' issues.
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| 04/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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Hi, I was declined the service in the XXXX branch of Western Union because I was not clear on their question which was Do you know a person Im sending money to Even though It is clear that the person ( first and last name ) I was attending to send money is already in the Western Union system. Also, the tailor has no way to identify if I really know the person or not and it is my business where and to whom Im transferring my money.
The situation is not acceptable. Im paying a fee and should be able to send money without interference from the business Im using to get the job done.
The XXXX branch has no business controlling me, my money, or my intentions.
I have a video where the employee declined the service.
|
| 11/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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XXXX XXXX. Someone from XXXX hacked into my western union account and sent from my bank XXXX. By the time I got email about it person picked up money. Then I get a receipt sent to me from someone who used western union to send me XXXX back from XXXX, unfortunately western union has no record with that tracking number. I immediately after each incident called western union and or my bank.
Western union response was to send them documentation of both transactions to start investigating.
Unfortunately because stolen money was picked up I could n't cancel transaction for refund and other transaction nothing but apology.
My bank on first fraudulent transaction could n't stop payment because used my card number.
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| 06/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
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|
Web |
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I purchased a Western Union ( WU ) Money Order # XXXX for the Amount of {$440.00} at the XXXX XXXX Store located on XXXX XXXX, XXXX XXXX Pa, XXXX in XX/XX/2018.
The money order was rejected and send back to me. I contacted Western Union for a refund. I was told to send a copy of my particular and the stub. I mailed in the requested information but until now I have not received my refund.
Every time I call customer service @ Tel : XXXX as I'm instructed to do on the Money Order I will be told there Amount of {$440.00} " Can not be located ''. I tried the check account number # XXXX but to no avail.
I'm asking that you please use the services of your good office to help me get back my money ( refund ).
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| 06/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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|
Web |
Older American |
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I was informed if you sent money by Western union and I am a victim of email scams. I can be reimbursed by XXXX, I had filed my case in XXXX were informed it will take more than a year. I suddenly had an email to say they sent an emailed to asked for documentation without saying which documentation were requested but now my time has passed and I can still send the documentation but not guaranteed it will be accepted. I did not receive the emails they said they send, but I had tree other persons emailing me to say some payments were made in XXXX XXXX mine will take 120 days to be paid. Can you please help me. As I am in so much debts I had borrowed the money to send to the scammers, please help me. Thank you
|
| 04/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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I paid off my mortgage early on XX/XX/XXXX. I was enrolled in the Equity Accelerator program XXXX XXXX has set up with XXXX XXXX XXXX XXXX. XXXX XXXX stated in correspondence dated XX/XX/XXXX that I would receive a refund for a mortgage payment XXXX had already collected on my behalf and not yet submitted to XXXX XXXX, within 10 business days. I did not receive the refund promised and have been told on repeated inquiries that they are experiencing system problems and that I would receive payment in 2 days. Today they promised my refund by XX/XX/XXXX to be refunded electronically to my bank account. Quite frankly I don't belief this magic 2 day promise will result in the refund they owe me ( {$1300.00} ).
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| 12/21/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
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|
Web |
|
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My XXXX XXXX XXXX mother wanted to send money via Western Union to my daughter and myself for XXXX.
Western Union charged her {$28.00} in transfer fees.
She was not informed that Western Union has it 's own " Exchange Rate '' that is well below the going bank exchange rate. Western Union quoted me XXXX = XXXX while XXXX XXXX 's rate is XXXX. From the XXXX XXXX the quote was XXXX. These rates were quoted at the same time of day.
The point is that my mother was not properly informed that Western Union intended to profit from the exchange rate.
The helpline which I contacted after my mother had sent the money at Western Union admitted that they have their " own rate '' that they intend to profit from.
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| 02/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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|
Web |
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On XX/XX/21 I was sending {$100.00} to XXXX using Western Union. And one of the choices to pay for it was by credit card for a fee of {$2.00} and there was no warning of any other fees or interest associated with the transaction. So sent the money over, but my credit card XXXX XXXX charged me for the transaction additional {$10.00} ( {$10.00} for cash advanced fee and {$.00} for interest in it ). Even a transaction type they said it " Purchase '' per attached document, not " Cash advanced. It is misleading. I contacted the bank and Western Union to waive the fee because they did not state or informed me that there will be one, but they refused to refund it. Please help me to get {$10.00} back. Thank you
|
| 03/02/2016 |
Yes |
- Money transfers
- International money transfer
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|
Web |
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On XXXX XXXX, 2016 i wired money to XXXX via western union services, on the following day, XXXX XXXX, 2016 my sister who was the person to receive money went in to XXXX XXXX to retrieve money, the teller pulled up the info and went to get money but once she had money in her hand she turned to my sister and told her there was an error on the computer system and was n't able to complete transaction ... money was never given to my sister nor did she sign for it, i contacted western union immediately and was told they would be investigating this case and have since called in on daily basis only to hear them say they are looking into this, i need my money asap and would like immediate action taken on my case.
|
| 05/08/2015 |
Yes |
- Other financial service
- Money order
|
|
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Web |
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i have purchased MoneyOrders from western union they have dishonoured those for their negligence and have been making several stories to defend their negligence. its been over 3 weeks they are still holding my money. it has hurt my credit as i used those MoneyOrders to pay XXXX XXXX their resons 1. they suspected fraud, 2. some named karina stopped them 3.agent called to stop them. all of the above are not true. they did not call agent to verify the transaction nor has the agent called them for any reason as they claim they should provide the letter to stop payment or a recorded phone call or if they suspected fraud they should have called the agent to verify my identity before returning the money orders
|
| 11/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
|
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western union : - XXXX recording date : - XX/XX/2021 amount in USD : - XXXX amount and currency to be delivered : XXXX rupees I have sent this money to XXXX to my family member bank account he never received the money till today i have tried to contact western union several times and they are saying that i have to ask that XXXX XXXX how can i ask them i have did this transfer with western union so i have to ask them from last 2 months they never helped me to get my refund back or to make money available to the receiver they are keep on sending email to the XXXX XXXX and the XXXX XXXX is keep on saying that the money is already deposited in the receiver 's account and that6 guy never receive the money
|
| 08/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
Servicemember |
|
I purchased 2 money orders from western union. The retailer printed the 2 money orders with MT PAYEE printed in the Payee section. I explained the purpose of the money orders, to pay for a mortgage, and the XXXX XXXX XXXX XXXX CT employee stated that the money orders " printed that way ". Furthermore he stated to just write the bank name next to MT Payee. This information is false and has possibly cost me my home. I was in a mortgage modification trial period and now will be late because of this error by the retailer. Western Union said it is 6 to 8 weeks until they will process my refund. This is unacceptable. money order numbers : XXXX - {$1000.00} XXXX {$910.00} I spoke with XXXX of CT Banking Dept
|
| 07/28/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I did money transfer to a bank account using Western Union on XXXX/XXXX/2016. The money was never received by the receiver. After that I called more then 15 times to Western Union to request the refund on this transaction. Every time I was assured that they have submitted a request for the refund and I should hear back in 24-48 hours. They never called me back and every time I call they keep telling me that someone will call me back within 24-48 hours and no one calls back. On XXXX/XXXX/2016 I spoke to a manager name XXXX ( operator id # XXXX ) and she assured me that she will call back in 24 hours which she never did. I would like to receive the fund back via check mailed back to my home address.
|
| 06/06/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
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XXXX, now operating under the umbrella of XXXX XXXX is the company that bills me for water and sewer. I like to pay online ( no one uses checks these days ) but the only way I can pay online is through Western Union speedpay. This service costs an additional {$3.00} on an average monthly bill of {$50.00}. Is it fair to be paying an additional 7 % year in and out on my water bill just so I can pay online? I realize regulating a utility company may be outside your scope ( please direct me to the right place if so ). However, I was wondering if Western Union was providing any kickbacks? Why would the energy company burden customers for years with a very expensive service just to pay the bill online?
|
| 07/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hello.
Writing regarding XXXX XXXX and the XXXX CFPB consent decree against them : ADMINISTRATIVE PROCEEDING File No. XXXX.
I am a XXXX XXXX equity accelerator program ( enrolled since XXXX ) customer who met the criteria, per the consent order, to be reimbursed for fees and mortgage payments which were NOT paid to the bank/mortgage company as advertised. To date I have not been contacted by the company about a credit ; i have contacted them on several occasions requesting credit and customer service reps were unfamiliar with credit owed so essentially nothing happened towards making me whole and complying with consent decree. Contacting you for assistance and resolution, please.
Thank you.
|
| 04/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
Currency exchange rate is outrageous. around 25 % higher than rate quoted one day earlier under promotion. the exchange rate for the country of XXXX has been stable for decades around XXXX.
Western Union gave me a reasonable rate of XXXX XXXX XXXX USD = XXXX AED on XX/XX/2023 this transaction failed because of the name being misspelled. when I attempted to correct the name I was not able to and was directed to cancel and make new transaction at this time I was quoted Exchange Rate of a ridiculous XXXX!!!!
I called attempting to correct and the answer was Western union sets up the rate on daily basis.
I find this practice to be unfair and deceiving. and will never do bussiness with XXXX again
|
| 04/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
|
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Men of XXXX XXXX and XXXX countries collected my money as an attempt to claim a winning fund from XXXX XXXX ( XXXX ). The money collected requested me to send charge fees of issuing change of ownership and authorization certificates. It happened occasionally in XX/XX/XXXX. I told them to return back my little earnings but they ran away until now. I reported it to the headquarters of Western Union through calling on XX/XX/XXXX but nothing had been to remove my pains I had suffered up til now. The amount collected all together with charge services was $ XXXX. Please, I need your assistance. I wrote a letter to the western union of XXXX to work on it but nothing has been done.
Thanks in advance.
|
| 04/07/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I used the Western Union app on my IPhone to send {$600.00} from my credit card to my sister 's bank account. The first time I tried to complete the transaction, the app told me that it could not be completed at that time and to try again later. I did and the transaction went through. I was later emailed and told XXXX transactions went throught. I was able to get the second {$600.00} back from my sister, but not the fees. I called their customer service and was told by a floor manager that I could get a refund of {$25.00} by mail and was given a reference number. Later, they emailed me again and said they could n't refund the monty. I have tried a dozen times now to get them to return my fee.
|
| 01/15/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
Since XXXX XXXX twice a month my wife and I send support money to her family in the XXXX via Western Union using her sister as the receiver. In XXXX XXXX my wife went home for an extended stay so I started using her as the receiver. Recently my wife moved to XXXX so I sent money to her and her sister. Without notice Western Union cancelled the transaction for her sister saying she is not allowed to receive money. When I called Western Union they refused to give me a reason. My wife 's family depends on this money, and my sister-in-law is the only XXXX with a valid I.D . If I send a money order it will take 3 weeks to arrive and might be lost or stolen. Needless to say everyone is very upset.
|
| 11/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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WesternUnion XX/XX/20 - I contacted the WesternUnion after sending {$1300.00} USD to someone in XXXX. The bank in XXXX said all 4 of his names needed included. I submitted 3 of his 4 names. I called WesternUnion 4 times to change the name and they spelled the name incorrectly every time until they told me they could not change the name. They told me they could refund me the money but wanted me to wait 7 days. This was a WestenUnion problem and the money I sent was for plane tickets. I should not have to wait 7 days for WesternUnions mistake. The manager on the phone also continued to call me maam and I am a Male not a female. I corrected him and he continued. Customer service was terrible.
|
| 07/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
|
|
I had transferred funds via Western Union to XXXX - tracking number XXXX. The funds were never credited to the beneficiary account. Western Union has been claiming that the funds were transferred. I have provided them with documentation from the recipient bank evidencing that the funds were not credited. Have raised XXXX tickets with Western Union but never got response - Ticket numbers XXXX and XXXX. The value of the transfer was {$3000.00} and transaction date is XX/XX/2021. I have been constantly chasing Western Union team but have not received any response. The beneficiary bank also requested for XXXX XXXX to investigate the transfer but this was also not provided by Western Union.
|
| 07/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello XXXX, I initiated a money transfer from XXXX to XXXX via western union for XXXX usd, XXXX # is XXXX it suppose to be transfer on XXXX XXXX, however they did not transferred the money and claim to be transferred in the XXXXXXXX XXXX XXXXXXXX XXXX XXXX I contacted them on XXXX and XXXX XXXX of 2022 and they said it will be done today bit in fact it was never transferred. also their representative said that if the transfer docent goes they will refund me on XXXX XXXX. Today on XXXX XXXX when i contacted them they denied to do refund and they did not helped me. This is very urgent transfer and they are not doing any kind of transfer or any refund also please help me sir.
XXXX XXXX
|
| 08/27/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I came to warn you about a website hosted under XXXX XXXX XXXX.
I provided a Western Union for XXXX USD under the name of XXXX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. He receives payments for services he does n't provide. I was a victim of fraud yesterday and my order was not successfully completed. Western Union acknowledged the cash pickup and I was left without my service.
He has a XXXX account under investigation with the same name XXXX XXXX XXXXXXXXXXXX. He set in motion a western union payment yesterday through my email where he convinced me to pay and continues to request for more money for services he did not complete as early as XXXX XXXX XXXX XXXX XXXX 2015.
|
| 02/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I send XXXX dollar to a two of my friends to XXXX XXXX on XX/XX/XXXX XXXX XXXX us time so my frien receive the tracking number at XXXX XXXX time, my frien works in XXXX XXXX he is not getting out work till XXXX western union send me a text telling me the my friend pick up the money already at XXXX later on around XXXX or XXXX my frien text me back telling me the money was already pick up but not by any of my friends by somebody else at XXXX in la XXXX XXXX XXXX something is wrong here my couldn't pick up the money a this time he was workin by this time and XXXX is to far away is 22 hours driving from XXXX to XXXX and yes I call western they told me the money was pick up in XXXX
|
| 10/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I am tired of dealing with Western Union for the issue i have been having with my transaction. I sent the money using western union bank to bank service but the receiver never received the money in the their account. It has been so long with this issue that i, myself have flown to the country where i transferred the fund through Western Union and have given the money in the receiver 's hand, but Western Union has not been able to solve my issue yet. Every time they call me and say that they have confirmed with the partner bank and have transferred the money.
Even when i check the status of my transfer through their app, it says only delivered, NOT received. Attachment enclosed.
|
| 04/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
We were sending money through Western Union and mixed up the maternal and paternal surname on the form fields. When our daughter tried to pick up the money, she was denied because the names were reverse. Fine. We contacted WU to h ave them change the names. They could not do that so we had to cancel the transaction. Then they would not cancel the transaction. We went online ( the same way we placed the order ). We were verified and the chat person said they wanted to call us on the phone. We have no reason to give them a phone number, and we were verified online. They refused to cancel the order. We had to call our credit card company and report fraud because of their actions.
|
| 07/24/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX I used services of Western Unionto send a small sum of money to my mother inXXXX. The transfer was immediately suspendedand explained that my name resembles someone 's onthe OFAC sanctions list. I provided all my personalinfo along with the copy ID to WU security dept. and alsochecked my name on that list. Neither mine nor my mother'snames showed up. However, WU still evading myquestions about time frame they need to verify my infoand why they are lying about the sanctions list. May be I'mmissing something, but the same situation with the listhappened to my brother-in-law who tried to sendmoney to his mother, also in XXXX, this month.
Thank you for your attention
|
| 03/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Online I paid XXXX XXXX XXXX XXXX {$200.00} on XX/XX/XXXX to send to country of XXXX to my sister, my sister didn't pick up the {$200.00} because there was no money sent, in a couple days I called the XXXX XXXX and asked to cancel, they said fine and we will refund the {$200.00} back to your bank account which was drawn from within 48 hours, until now XX/XX/XXXX never got my money back, I called their company several times, they admitted they will refund it within 72 hrs, they continuously lied and never sent it back and tried to make it sound like something happening, just to make me might forget about it. Please help get my money back I need it, any info can be available.
|
| 07/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hello Team, I initiated the transaction # XXXX to transfer the money {$9000.00} from USD to INR on XX/XX/2018. Later on, i had to cancel the above mentioned transaction on XX/XX/2018. I was promised that refund process may take up-to 3 business day but not more than 7 business day.
During this time frame, i tried to call customer representative of Western Union and i also dropped the mail asking for money refund and every-time i was asked wait 24 hours to 48 hours more and issue will be solved on priority.
As now its going to more than 13 calendar days and still don't have any clue where is my money, I am really losing all hope now to get my money back from Western Union.
|
| 09/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My name is XXXX XXXX and on XX/XX/18 I went into XXXX on XXXX XXXX in XXXX, Florida to make car payment like I always do. Gave the customer service person my information. I have been making this payment for a year now. I was informed by my car payment XXXX XXXX XXXX, XXXX XXXX that they still have not received my payment. Went back to XXXX and they submitted my payment to XXXX XXXX XXXX. Was told they couldn't do anything. called Western Union and they keep telling me they are trying to get XXXX XXXX XXXX to release monies. Today is XX/XX/18 and I still have no refund or car payment. My car payment was for XXXX and paid XXXX for urgent fees. That is a lot of money to me.
|
| 08/10/2019 |
Yes |
- Vehicle loan or lease
- Lease
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Older American |
|
On XX/XX/2019 a payment was made from XXXX XXXX XXXX XXXX, for the amount of {$590.00} sent to Western Union ( XXXX XXXX uses Western Union as a third party for online payments ). The amount was never applied to my XXXX XXXX Account # XXXX. I called Western Union and explained that on my phone I could not get a snap shot to get the confirmation number they explained to me that we cant continue without it. I had to make a double payment on XX/XX/2019 from my bank XXXX XXXX ( bill pay ), that payment was applied to my XXXX XXXX account. Made contact with XXXX and including the attorney company that sent them a letter, to no avail the responsible party is Western Union.
|
| 10/05/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
Western Union is denying money transfers services between myself and XXXX XXXX in XXXX. The money that I transfer is from Social Security and part-time employment as a Customer Sales Associate for XXXX XXXX XXXX in XXXX, XXXX. All money transfers that I send are intended to pay for rent, food, medical care and comfort for XXXX, my XXXX yr old biological son, XXXX XXXX XXXX XXXX and her XXXX yr old daughter XXXX XXXX XXXX. My intent is to marry XXXX. Our XXXX Attorney was not able us annul so I unknowingly left XXXX XXXX pregnant in XXXX and returned to XXXX to for XXXX Immigration, and Legal Help needed for money, healthcare and legal representation so we can marry ...
|
| 06/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2022 sent {$100.00} using Western Union. The receivers bank in XXXX declined the money. It has been more than a month and WU is not refunding my money. About two weeks ago WU escalated the issue but still no refund and when I emailed them they did not respond. They issued me a reference number via the email they sent me 11 days ago XXXX.
Here is the information from WU website. It shows refunded but no refund was issued.
XX/XX/2022 XXXX XXXX Refunded XXXX XXXX : XXXX XXXX XXXX Track Hide details Edit & resend Payment ________________________________________ Checking ending in XXXX Delivery XXXX XXXX XXXX ending in XXXX Money available : 0-4 Business days
|
| 04/02/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX opened XX/XX/XXXX reported XX/XX/XXXX balance {$480.00} acct:XXXX XXXX XXXX XXXX acct:XXXX XXXX opened XX/XX/XXXX reported XX/XX/XXXX balance {$300.00} i have been trying to fight this for years i have never applied for any kind of payday loan they recently started contacting me i was asked several times to varify the last 4 of my social and my birthday in which i confirmed and was told my info i was given them didnt match they record and was told they could not assist me anymore i have contacted them to get validation on the account and they refuse to send me the info ... if they cant tell me any info i would like this removed from my credit
|
| 02/15/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Westernunion was contracted to perform payment service and did not deliver, provided false information for return on funds, was directed to return funds to source and refused.
Western union was contracted to make overseas payment and did not deliver money.
They continue pushed for additional personal information and were refused and told to return all monies to the source bank account.
Instead, they indicated I would have to travel to retail store to collect.
Attempted collection at XXXX stores using provided transaction #, XXXX times was rebuffed as payment not available.
Complained again to western union who has ignored communications and has kept my money.
|
| 05/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I made transfer to myself by mistake on XX/XX/XXXX in the amount of {$72.00}. I then call in on XX/XX/XXXX once I realize the mistake and the fund has not been return to me.On XX/XX/XXXX Western Union responded to my complaint saying send the a copy of my bank statement that I provided them on XX/XX/XXXX and re email it in XX/XX/XXXX do to the fact that I did not hear back from them. So I call back on XX/XX/XXXX the customer service rep stated that it was received on XX/XX/XXXX and if it wasn't refunded by XX/XX/XXXX. To give a call back that I didn't and another customer service rep said that it has not been work on give them today it been well over two months.
|
| 12/06/2016 |
No |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have been using Western Union to send money to friends for years.All of a sudden I have been blackballed from using their services..I am not allowed to send or receive money, I asked why and was told they wanted a photo copy of the persons ID I told them a photo ID was shown at the time of my friend receiving money as well as mine being seen to send money.The transaction was still denied.I was asked for more information which I provided, my place of work, my pay stub, the reason why I was sending money, I was still denied.I never did anything to deserve this. .They have not given me any reasonable or sensible explanation.I only get its their privacy policy.
|
| 06/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I want to file a complaint for deception, waste of time, and deceptive practices of Western Union. Today through the application I needed to send money to my niece who lives in XXXX to buy an air ticket. and after 2 hours of delays and problems, a Customer Service Agent finally authorized the transaction and tricked me by telling me that in 2 minutes he would send me the information in writing by email that the transaction had already been made. However, in just 1 minute they sent me the cancellation, that's how I made the XXXX phone call to tell me that they couldn't give me any explanation. Meanwhile my niece waiting and they did not solve anything for me.
|
| 01/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
A money transfer was unsuccessful due do to XXXX not accepting funds and demand that was sent they only accept a victim only accept direct deposit or ACH from a bank account account request for refund from Western Union who refuses From the transaction fee in a multiple {$16.00} portraits action there was 3 transactions I received email stating that I would receive the complete refund transaction plus plus money transfer amounts but I have not what's the name of your feet what's the need to be fuses to assist assist customer service representatives hang up the phone I'll keep you on hold for 3 hours waiting for waiting for resolution that That's not happened
|
| 08/01/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I made a transaction using western unioun, about 7hrs later, I seen where the declined the transaction and they never gave me reason why.The took $ XXXX plus {$11.00} for the fee off my card.they said it would be put back on in 7 days.XX/XX/XXXX is when i sent they western union or tried to .It is now XXXX XXXX and i still havent got my money, and i have called, i have sent bank statements showing where they took my money.I am getting know where with them, The way i see it they took money off my card in 3 seconds, it shouldnt take 30 days, I really need that money at the time.They just wont work with me or tell me the truth they just give me the run a round.
|
| 06/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I was enrolled in the equity accelerator program, and Paymap was deducting bi-weekly payments from my account. I am just learning about their deceptive practices and was wondering how I can recoup the fees that I was paying.
My mortgage is with XXXX. I called them about an issue with my recent mortgage payment and they let me know that this accelerator program ( now XXXX ) was through a third party. All along I thought it was through them.
Please let me know what options are available. I have learned that One company was ordered to repay {$33.00} million to consumers who were deceived by a program promising thousands in savings on interest. Thank you
|
| 06/02/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This is regardi ng Western Union : Money for the amount of {$3900.00} withdrawn from my checking account without my authorization. There are XXXX transactions for the amount of {$990.00} appeared on XXXX / XXXX / 2017 . XXXX of the transactions was reversed on XXXX / XXXX / 2017 . All without my consent. I have previously done business with this company, however, I did not authorize these transactions. Please note that I have shared my banking informatio n ( acco unt number /routing number ) and debit card information with this company in the past for money transfer purposes. I did contact this company and they refused to refund the amount.
|
| 06/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I felt shortchanged by the activities of the international remittance agencies. I have used Western Union and a host of other online platforms like XXXX, etc. Their exploitative tendencies needs to be curtailed. Thank God there is the Consumer financial Protection Bureau. For equity sake their RATES should be a two-way traffic.If {$1.00} = N371. Fairness demands that they accept transfers from both ends at same rate outside their transfer fees. Its criminal to take my {$1.00} and give me N374 but when i bring N374 you would refuse to give me {$1.00} because the real rate is $ 1=N430 or more. Please let them effect a two-way equitable transfer and rate.
|
| 06/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I sent someone {$900.00} via Western Union on XX/XX/2020 from my XXXX prepaid card.Weeks later I was informed by XXXX that Wester Union reported recipient had not picked up the funds and I was due a refund of XXXX XXXX.I called Western Union for a refund on XXXX XXXX was told I would be sent a check for {$900.00} " within 7 to 14 days ''. Today isXX/XX/2020 and I still have not received my refund.They gave me a case number : XXXX.I have called Western Union numerous times and each time promised something would be done but nothing has been done.They confirmed my name and address numerous times.But have not sent my refund.They keep giving me a runaround.
|
| 12/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I transferred the sum of XXXX XXXX and XXXX dollars on XX/XX/XXXX. 2023 from an agent, XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXXXXXX, TX VIA WESTERN UNION to my wife in XXXX for Family Support Living. I instructed that, the money be paid into her bank account number XXXX, XXXX XXXXXXXX XXXX XXXXXXXX. The tracking number is : XXXX XXXX XXXX. She went today XX/XX/XXXX. 2023 to cash the money but, they told her that, there was no information about the transaction yet hence she couldn't get the money. I would appreciate it if you could help me check your system for an update on the transaction. Thanks in anticipation of your prompt and favourable reply.
|
| 01/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent {$1800.00} western union to a friend after I sent it I received an email from western union that they needed me to call to varify information.
When I called the began to interrogate me and ask personal questions about my relationship with my friend exactly why am I sending this money, when I last seen him in person why I didnt give him the money then how long I know him feeling violated I did not answer the questions to there liking the cancelled the western union and have not yet refunded me my money I was told I 24 hours.
I feel my rights were violated by this phone call and would like to put a complaint against this type of harassment.
|
| 01/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I set up a money transfer with Western Union through my bank ( XXXX XXXX ) and when I went to pick up the transfer the store clerk said he had a strange thing happened, half way through the transaction the process ended. and he did not give me the transfer and I did not sign anything but it shows everywhere the money was picked up. I called Western Union customer service and they gave me a number for the clerk to call which did not work. The W/U MTCN number is XXXX. I gave my bank a message to stop payment but they did not do it. I am out {$760.00} Western Union was no help, the store was no help and my bank was no help. Thank You : XXXX XXXX XXXX
|
| 10/11/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I SENT MONEY TO XXXX FOR WESTERN UNION IN XXXX CALIFORNIA XXXX.
LOCATOR # XXXX. XX/XX/2016 AT XXXX US/TIME. THE RECEIVER NEVER TAKE THE MONEY. I CALL TO WESTERN UNION TO THIS NUMBER : XXXX. THEY TOLD ME. I CAN CANCEL THE TRANSFER MONEY. TODAY IS XX/XX/2016. THEY NEVER TRY TO CALL ME. THEY DONT REFUND MY MONEY ( XXXX USD. I SENT XXXX USD + XXXX FEE ). I CALL TO THEM MANY TIMES BUT THEY TOLD ME A NEED TO WAIT. I HAVE THE RIGT TO REFUND MY MONEY IF WESTERN UNION DOES NOT FORWARD THE MONEY RECEIVED FROM WITHIN 10 DAYS. SECTION 2102 OF THE CALIFORNIA FINANCIAL CODE. PLEASE PAY ATTENTION TO THIS LETTER. BECAUSE THE PEOPLE WESTERN UNION NO LISTEN TO ME.
|
| 04/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
In two different months I tried to send money to XXXX as I am a XXXX-XXXX to an American citizen in XXXX who needs the money and both times Wester Union has not processed my debit card which they charge at a lower rate and force me to use a credit card with, in my case, {$20.00} markup. The option to pay with debit card is available but no in practice. I wonder if this is another fee issue with WU, they have a checkered story. I checked with my bank ( XXXX ) and they have no problem since I had money in the account and they have no issue of fraud with either. It is not a lot of money, but it does multiplied by many customers can be significant.
|
| 12/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
Older American |
|
On XXXX XXXX, 2017, I purchased a {$1000.00} at XXXX in XXXX, GA, from Western Union. This money order was sent to XXXX XXXX who claims that the money order was never received. This check has not been cashed. I have attempted many times to contact Western Union without success. Neither has the form been faxed to me per the telephone messages. It is impossible to speak with a live representative with Western Union.
I have tried over and over to place a stop payment. I have also sent the necessary documentation required. Unfairly, West Union charges the customer {$15.00} to secure this refund which appears to be very greedy.
Money Order No. XXXX
|
| 01/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have not had any transfers or mobile wallets or digital transfers or wire transfers. Ive never had XXXX XXXX. Ive never had any kind of Western Union or XXXX XXXX XXXX. Ive never transferred money ever from my account but theres wire transfers I know and XXXX XXXX in western unions those are fraud. When I contacted Western Union and they told me that I needed to contact the local police department. I received an email from them and I told them I have never made an account with them and the lady had told me while I shouldnt I need to go to the local police department and she was deactivating the Western Union account that was somehow created.
|
| 06/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Team, On XX/XX/XXXX a fraud transaction attempted in my account with Western union money transfer website. I called them and got the case number : XXXX Transfer Amount / Amount of Transfers : XXXX XXXX Transfer Fees / Charges Transfer : XXXX USD Total : XXXX XXXX Transfer Amount / Amount of Transfers : INR XXXX Western Union company couldn't stop the transfer, so I called XXXX XXXX and set a stop payment. So I did not happen this fraud happen.
The attached mails have more details about the transaction numbers and recepient account. They tried to create a recipient account with my details only by changing the name little bit.
Thanks, XXXX
|
| 03/23/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
In XXXX I paid for and entered into XXXX XXXX XXXX XXXX XXXX. My mortgage payment was faithfully, automatically deducted bi-monthly from my checking account. Through a series of communications in an attempt to sell my property I discovered that my equity was never enhanced and that XXXX XXXX had given my account to Paymap , Inc . I also discovered that there was a lawsuit against Paymap for fraud. Can you help me recover any of the funds that Paymap, Inc. cheated me out of? I know the lawsuit was filed in XXXX, but I was never notified and although this practice was discovered to be fraudulent, Paymap, Inc. continued to defraud me until XXXX.
|
| 10/03/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX XXXX of 2015, I sent XXXX XXXX dollars to a friend of mine in XXXX ; that same day he tried to get the money, but was unable to get the money because they said that he needed to fax his picture ID, and when he tried to do so, they told him that the fax number was not correct. He was unable to get the money, then he tried again the following day but still he was n't able to get the money. On Wednesday I called Western Union and asked for my money back, they kept transferring me to a different person and later hung up on me. On XXXX XXXX I went to the place that represents Western Union and told me that my routing number did not exist.
|
| 03/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My mortgage company sold to a new loan company in XX/XX/XXXX. I called and also mailed XXXX XXXX my new mortgage Information. XXXX XXXX never updated the my loan information like I told them. In XX/XX/XXXX I received my XX/XX/XXXX loan payment back from the old company saying they can no longer accept my payment. I contacted XXXX XXXX to send thr XX/XX/XXXX payment out to the new company and it is now XX/XX/XXXX and it still has not gone out. I have contacted them several times and they keep saying they are sending it. As of today I am 60 days delinquent on my mortgage payment and they are not correcting the situtation. Can you please help
|
| 09/16/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I used " western union '' service today to send money. After i completed money transfer page and provided my bank routing and account numbers to transfer money from i clicked " transfer ''. Then there appeared next window asking me to provide my login and password for my online banking " FOR VERIFICATION ''.
I clicked " cancel ''. Then it was " if you cancel, this transaction will not be completed ''.
I clicked to " cancel ''. Then next window appeared saying " your transaction is successful and complete ''.
So, this is clearly fraud! They are asking people for online banking login and password " for verification reasons ''.
Thank you.
|
| 01/13/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Back on XX/XX/XXXX, I wired some money to my cousins bank account using western union, when my cousin went to the bank on numerous occasion 's to get the money, she was notified by the bank that the money was not there, I contacted western union about this and had an investigation done. since then, the money has still not been picked up by my cousin and the bank confirms that the funds are in the account, but they keep telling my cousin that the money is not there. Her account is currently closed and the bank refuses to furnish western union with the proper documentation needed to refund my money. it has been over 30 days with no results.
|
| 10/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hi, I am actually the receiver of the transaction. My uncle from the US had tried to send me an amount of total XXXX XXXX through western union.
Bank : Western Union money transfer Date : XX/XX/2021 Transaction no. : XXXX I had opted for bank account deposit. Which would've the amount deposited directly into my bank account, thinking that would be much more hassle free. But the amount was never credited into my account and while talking to the customer care here in XXXX and the US they're not providing us with an efficient solution. Its been over 2 months and still we can't track the amount.
Please requesting your assistance.
Regards
|
| 06/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
Hi. I purchased a money order on XX/XX/2023. I filled it out and soon realized I no longer needed it. I filled out a refund request with Western Union on XX/XX/XXXX and received an XXXX case number ; XXXX. ( see attached ). It says it would take 30 days to process. It's been more than 30 days so I contacted WU customer support by chat and the rep was very confusing and would not allow us to speak over the phone so I could understand what she was saying. I shared with her the XXXX XXXX # and that I have both the unused money order and receipt in hand. She was not helpful and there is no way to contact them by phone to my understanding.
|
| 07/07/2015 |
Yes |
- Other financial service
- Money order
|
|
|
Web |
Servicemember |
|
When I deposited a Western Union money order into my checking account, it was not honored by Western Union. As a result I incurred {$10.00} in fees from my bank. Further, Western Union stopped payment on the money order. When I called Western Union to correct this, the person I spoke to told me to send them a copy of the money order and the money order receipt. The person I spoke to specifically told me I would not be charged any fees since the money order was valid and the problem was not my fault.
Even though I followed their requirements, They sent me a check for {$480.00}, and not the value of the original money order - {$500.00}.
|
| 10/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
on XX/XX/2018 i send a XXXX dollar cash money from XXXX XXXX # XXXX XXXX XXXX XXXX XXXX ohio XXXX to my wife n son in XXXX for our fastival XXXX but .when i send that they give me tracking number and i give to that to my wife n she went to XXXX store in XXXX to take that out but they not give her after that i call consumer services number in united states but they say me some XXXX try to fraud n scams that n they declined that transaction.then refund me that money back but they say me me not allowed to send any more money from america to XXXX for anyone.i try next day from other stores but there also it show transitions not allowed.
|
| 09/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was trying to send money to my brother in law because he has an emergency. I used WesternUnion mobile app, i paid the fees they asked for witch is {$11.00} Dollars to be delivered in minutes. I was sending {$290.00} + {$11.00} so total is {$300.00} Dollars. Now its been 24 hours the money is not sent. They asked me to upload my ID for verification. I uploaded all the documents they asked for. And still nothing happened. I am on the phone with them for almost 3 Hours trying to get a solution for this issue by either send it or refund it back to my bank account. But unfortunately I couldnt. Its very frustrating unprofessional people.
|
| 10/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
I reported to my bank ( XXXX ) that my card was used without my authorization. Turned off the card but my bank couldnt help me until the next business day XX/XX/19 then they tell me they cant help me until the transactions were posted. They do their investigation and come to find out my card Information was used to western union to two random people in XXXX. I know its fraud because the phone number they used to verify it was me has been disconnected for years & they used an email address I have never created or used. If the IP addresses are compared well see who is telling the truth. The scammer used a passport to receive the money.
|
| 01/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I have a problem with Western Union. in XXXX/XXXX/2020 i transferred {$2000.00} to XXXX using my account in Western Union, and i Paid fees {$27.00} more than the regular fees that anyone would pay if transfer same amount to same country using same method which is {$7.00} fees to pay using Bank account.
I called the customer service of Western Union to demand a reimbursement to the overpaid {$20.00}, but they refused. This is a scam, and not fair if one member would pay fees {$7.00} and another would pay {$27.00} under same circumstances.
For more details : the transaction that had an issue is Tracking # ( XXXX ) : XXXX XXXX XXXX
|
| 07/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
MY husband and I attempted to send money to a pastor in XXXX for a water project at the amount of {$4100.00}. Due to the fact that we have not actually met this pastor in person Western union said that they would not deliver the money even though they did do a similar delivery in XXXX of last year.
So we asked for a refund and this has be processed so they say and promised and each time we have talked with them and asked for a supervisor the say that all that can be said it that it is in process. We are now talking almost 3 months We have made 6 phone calls and have given up as we get the same story. Promise without any delivery
|
| 03/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
On XX/XX/2017, Money orders was taken from my apartment drop box. On XX/XX/2017 I sent 3 money orders into Western Union to receive a refund for fraud. After several months I was returned with 2 of 3 money orders. I have contacted Western Union multiply times being taken in circles about my third money order. I've been hung up on, dismissed, and put on hold for a sufficient amount of time. Its been 2 years and the balance of the money order owed to my apartment complex is still owed, {$370.00}. As of now I was told by western union they closed my claim because 2 years has passed with no reason as to why I can not receive a refund.
|
| 04/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
Older American, Servicemember |
|
On XXXX XX/XX/2022 I submitted a transfer for {$50.00} to the XXXX XXXX a message from Western Union that it would Take about 2 hours to respond I never heard anything back from Western Union not even 8 hours later. So I submitted it again same thing in the past I wrote what they call XXXX they never respond requesting to know the exact reasoning was. I never received a response I even Corresponded with customer service the quickly refer me back to the XXXX Team on and on..
I even reminded them as a consumer I had the right to know why they stated they didn't have to tell me nothing I have the TEXT ON MY PHONE TO PROVE IT!!!!
|
| 08/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Tried to submit a little earlier. Had password problems.This is the 2nd time in two months that I have been blocked by someone.I was sending $XXXX to a friend in XXXX. Yes I know them and have previously sent small amounts of funds. Then in XX/XX/2019 I was blocked by someone thru Western Union, XX/XX/XXXXand XX/XX/XXXX counter on international wires.Submitted a complaint to Western Union and CFPB. CFPB sent me a update on XX/XX/XXXX Showed that I was not blocked by Western Union.I went to wire $XXXX to XXXX at XXXX XXXX in XXXX XXXX Texas this morning.Read out a refusal code of XXXX XXXX.Could not send funds as needed.
|
| 06/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I did a money transfer using Western Union from my personal savings account through XXXX.
I received a MTCN number from XXXX saying my money is been released and I could pick it up. I am currently on travel in Texas.
I have completed this action before without any problems. However, Western Union is asking for additional verification and a copy of my identification to be sent to their offices. My financial institution knows it is me-i then asked a Western Union to cancel the transaction-but they refused indicating I still had to provide identification.
I want to cancel this transaction in its entirety under MTCN # XXXX.
|
| 05/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Yesterday, I transferred money to my sons bank account in the XXXX. The receipt said that the date the money will be available in the receivers country is today XX/XX/XXXX. It is already XXXX right now in the XXXX . My son was getting crazy back and forth to check if the money is already in his account but nothing happened. Today is his college enrollment and he went home empty handed. He was already in school since morning waiting for the money to come but nothing happened. Ive been sending money to him almost every month but this is the first time it failed to deliver. I need some explanation what had happened.
XXXX XXXX
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| 08/02/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I have recently made a transaction on XXXX XXXX. The receiver in XXXX informed me she has not received the money yet. I contacted western union and they told me that the transaction was declined and the refund will be made within 7 business days. After 7 business days i called for the follow-up, they told me there was an issue to the refund, and asked me to wait 7 more business days. After a third 7 business days, i called them again and the agent asked me to wait another 7 business days. They told me the same thing for the fouth call. Today, i call them for the fifth time, and they still ask me to wait 3-5 business days.
|
| 05/24/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
1. On XXXX/XXXX/15 I sent $ XXXX Western Union XXXX XXXX XXXX my son in college there. Apparently it was not picked up.
2. Western Union kindly sent me an email stating that funds were not picked they included the last digits on the trucking number see attached.
3. i Responded by telephone : requesting to send it to the agnt through which I 'd wired it. Not acceptable unless I presented a proof of trucking number. I was not able to locate the receipt. I conitnued to meet their requirements to recover the funds. I faced more demands of requirements last requirement to provide oicture ID, Address, see attached.No+ results
|
| 12/28/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I sent the money XXXX dollars from Western Union ( from a store in XXXX with Operator Id XXXX ). They did not pay my money back to my country and the status says paid. They gave me another tracking number for refund. I requested the store for a refund but they denied me to pay since the status is paid for one of those tracking number. I have been a victim of fraudulence since I was not given any reason for the refund and nor their operator knows about it. The store asked me to go to bank for the refund. I had to send money to my country for a very serious reason. I make good enough money as well. Please help me with that.
|
| 05/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I made an attempt to make a 2nd money transfer today, but the teller at Western Union told me that she could not allow me to send more money because on XX/XX/22 I made a wire transfer to my mother XXXX XXXX XXXX $ XXXX tracking # : XXXX. She told me that people don't usually have that kind of money to be sending over $ XXXX in such a short peiod of time. Who is she to question me if I work XXXX Who is she to ask me for proof of how I make money or my source of income when I felt discriminated because I do not speak english and I was dressed in my XXXX XXXX clothes. I felt discriminated due to my race and/or nationality.
|
| 10/07/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
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On XX/XX/2016 I sent a Western Union money transfer in the amount of {$930.00} to XXXX XXXX with XXXX to purchase credit repair. Western Union had XXXX XXXX flagged as fraudulent in their system and they proceeded to ask me several questions about XXXX. I told them what she did for a living and what I was paying for. Western Union approved the transaction and did n't alert me to the fact that XXXX and this company was a scam. I never received credit repair services from this company and XXXX ceased communication with me. I was scammed out of almost {$1000.00} and Western Union is refusing to refund it. Control # is XXXX.
|
| 07/18/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Vicitms of Fraud. We received a phone call that a family member was in need of money because he was being held at a XXXX. XXXX airport. We believed we were sending money to a family member, but later found that we had no idea who the other recipients of the money were. It should have been a clue to us that the money was being sent to XXXX separate places and under a different name than our family member. Once the money was sent we spoke to our family in XXXX and they made no phone calls requesting money from us. The phone calls were made fraudulently and I am afraid these subjects are doing this to more than one person.
|
| 11/11/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I initiated a money transfer online through Western Union. The next day I received an e-mail that the transfer was on hold until I called to provide additional information. I called that same day, provided information to the customer service representative and was told that everything was alright and the transfer would go through. The money was taken out of my bank account and several days later, the transfer still shows as processing on the WU website. I contacted WU through chat and later by phone only to be told that the transaction was cancelled by WU and that I would be receiving my money back in ten business days.
|
| 07/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/XXXX, I used the Western Union App to transfer XXXX USD from my checking acct. through use of a XXXX debit card, to a bank account in the XXXX at XXXX XXXX. They told me the available date of pick up by the receiver would be XX/XX/XXXX. The tracking number of the transaction is XXXX. As of this time, the money has not been received. I've reached out to Western Union several times via the phone and on line chat, and all they'll say is that they're looking into it. I was later hung up on several times, and my on line chat was cut off before the issue could be resolved ( by XXXX XXXX XXXX ). Thanks for your help!
|
| 03/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
The details of the transaction is provided below : MTCN : XXXX Case Number : XXXX Confirmation Number : XXXX Sevis ID : XXXX I made a payment for Sevis Fee through western union and the payment was not received by XXXX XXXX. XXXX told me that they never received the fund for the payment. They said they discovered that the MTCN XXXX payment with coupon number XXXX was never process by the western union agent.
I have contacted both western union and XXXX concurrently and they do not give me any favorable response as to where my money is. I want a full refund of my {$350.00} plus a {$10.00} transaction fee that I paid.
|
| 02/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was using the Western Union App and I sent money to a family member of {$300.00} and Western Union charged me twice.I called the bank and they gave me credit, then they took it back because Western Union claimed that they only charged me once. I contacted Western Union by email and they told me to print my banking statement for proof of the double charge and to email it to them. They gave me a claim number XXXX. I emailed them my bank statement 5 weeks ago and they still haven't responded.I also called Western Union customer service I was put on the waiting line for a while till I was disconnected from their line.
|
| 09/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
Called to inquire about sending a Western Union money transfer and explained to the agent that I needed to send money to a relative affected by XXXX XXXX in XXXX Tx. Inquiry about fees to send and he did n't mention that a Special code of " Help Texas " could have been applied!! Was told I would find out the fees once I submitted the amount of money to be sent! Very disappointed that I was n't informed since this was my first time sending a money transfer online ...
Agent replied the only way to get my fees refunded would be to re-do the transaction which I had no more time to complete due to a medical appointment!
|
| 10/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I just tried to send & XXXX Us dollars to my Mother in XXXX via Western Union only to be met with a whopping transfer fee of {$69.00}. As recently as XXXX 2017, this transfer fee was {$37.00}, to send the same amount to XXXX and for several months before that {$32.00}. I use the service for convenience sake only, because when you go to a Western location here in New Jersey the transfer fee is {$12.00}.
I am home sick today with XXXX XXXX, and persistently XXXX XXXX, so I thought I would use this service again for the convenience, but I can not in good conscience pay this new transfer fee. This is highway robbery.
|
| 07/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
I purchased 4 money orders from Western Union XX/XX/XXXX at a XXXX grocery store in Oregon. I then mailed these 4 money orders to the IRS for payment on my 2018 taxes. All 4 of these money orders were rejected by IRS with a 2287 tax form " refer to Maker ''. The money orders were rejected for non sufficient funds I was told when I contacted the IRS. I then called Western Union and was told that I would need to fill out a money order customer request and they would see if they needed to reissue new money orders. In the mean time I have penalties with the IRS for the NSF money orders that Western Union will not pay.
|
| 09/23/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX in XXXX, Florida, I gave Western Union {$330.00} to transfer to my wife in XXXX XXXX, XXXX. I provided detailed information and identification documents on myself ( transmitter ) and my wife ( receiver ) .Today is XX/XX/XXXX and Western Union has not delivered the funds or reimbursed me in spite of numerous phone calls and requests on my part. I have sent money to my wife and daughter through Western Union many times before with no problems.Their contract states that I have a right to a refund within 10 days, but they refuse to return the money. Western Union has caused my wife and daughter financial harm.
|
| 02/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Servicemember |
|
I sent four bottom money order receipts for four XXXX XXXX money orders that were never cashed by the people I sent them to and asked for a reprint or refund. I was charged XXXX dollars processing fee for each refund check resulting in only four XXXX dollar checks. That is excessive and oppressive. It should be a sliding fee of XXXX percent the total amount of the money order. That would be more fair a business practice. The banks have all gotten out of control with their excessive fees and greed. Or it should be only XXXX dollars for everyone. All the money orders XXXX dollars and under receive no refund check.
|
| 12/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
on XX/XX/22 I purchased a money order from western union at a XXXX for {$300.00}. I accidentally endorsed it in the back instead of signing on the purchasers signature line. I called and the money order was traced and confirmed which is what the website advised to do even though I was clear with the agent on the phone that the money order was in my possession I just wanted to get my money back and need guidance on the process. They advised to go online and file a refund request form which I did and sent all proof needed. it stated I should get a follow up within 30 days ... its now been over 3 months and nothing.
|
| 04/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Hi, on XX/XX/XXXX my Western Union account number XXXX was hacked by someone who chose a name from my receivers history to create an account in XXXX.
The person they used lives in the XXXX XXXX.
They transferred 3 transactions {$910.00}, {$910.00} and {$900.00} and the last transfer they tried was cancelled.The money was picked up from a bank account in XXXX without any ID or MTCN number. I spoke to WU and they did not take any responsibility because they said that the money was already picked up. I do not understand how they allowed someone to pick up this large sum of money transferred to a fake bank account.
|
| 08/15/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I 'm currently serving overseas and I have used Western Union since 2007. I 'm now being subjected to constant stoppage of my transfers by western union and told it 's because I 'm a long time customer. I 'm made to wait on the phone for up to thirty minutes or I 'm disconnected and have to go through the same frustrating procedures over and over again. Why does WU treat their loyal customers that way? especially it 's military customers who are overseas and have to rely on WU to get money promptly to their families? It is very frustrating to have this stoppage every time I try to send money to my family members.
|
| 08/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello I deal with a company that exports vehicles to other countries, and this company deals with Western Union business solutions to receive their international transfers.
The amount that is transferred is XXXX XXXX to Western Union business solutions and a month passed, and they did not deliver the amount to the final beneficiary as they described. The final beneficiary is XXXXXXXX XXXX
*The name of the account I transferred to is/ Western union business solutions *The transferred account number / XXXX The Date of the transfer / XX/XX/2023 *Bank name/ XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX
Best regards.
|
| 07/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Original date sent was XX/XX/XXXX for {$500.00} Seller backed out of the deal and never picked the money up. All I want is My Money back. They have been promising to send me a check for 4 years and still nothing, They give me a number to " the Treasuery Office '' who is only settling cases starting the year after ( XX/XX/XXXX ). I call and tell them this and they act like they are going to send a check, and then ill receive a notification with that same XXXX treasury number.- XXXX
case id # XXXX I have been taken advantage of by not the seller, but western union.
Please help XXXX XXXX XXXX
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
This complaint is response to CFPB complaints XXXX, XXXX, XXXX, XXXX, and XXXX.
Western Union continues to stonewall my complaints. Their response to my latest complaint ( XXXX ) is again wholly irrelevant. It fails to mention anything specific to my complaint involving a transfer to XXXX XXXX XXXX XXXX. Instead Western Union strangely continues to talk about XXXX XXXX XXXX.
I beg CFPB to actually read the complaints and compel Western Union to respond to the specifics of my case. It seems that CFPB is content to close the complaint upon receipt of any response from Western Union, no matter how irrelevant.
|
| 06/12/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I was contacted by a repair company that did some work on my computer. they sad theywere going out of business in the US and they wanted to refund the money that I paidto them. If that was alright, All they needed me to do was to do was send a moneytransfer to XXXX with money they were going to deposit in my account. they deposited {$1300.00} in my savings account, I was to make a transfer funds to XXXX. for $ XXXXXXXXand keep the balance to pay for any fee 's. I checked with my bank to see how muchmoney was in the above accounts, I had not what I should have had. I tried to contactthem and got no response.
|
| 12/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
Older American |
|
My late father was involved with the Western Union law suite . I am the executor of his estate and the law suite say 's my father is entitled to {$1000.00} per the suit settlement. I have got no where with the attorneys that settled the suite so I have been trying to get Western Union to get this taken care of. I have sent them copies of the law suite and all the paper work showing I am the executor, my fathers death certificate and copy of settlement amount letter. Then they take weeks to respond to return emails then ask me for information I do not have. They are avoiding the law suite settlement payment
|
| 10/31/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2016 I sent money via Western Union online to a family member. On XXXX XXXX, 2016, I cancelled the transaction. Initially, the customer service representative indicated that it would take three ( 3 ) to four ( 4 ) business day for the refund to be applied to my debit card. I made a subsequent phone call to Western Union on XXXX XXXX or XXXX to inquire about the nonexistent refund. The customer service representative then informed me that the refund would actually take up to seven ( 7 ) business days to process. Today, XXXX XXXX, 2016 is that seventh ( 7th ) business day and still no refund.
|
| 04/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
This company name XXXX XXXXXX/XX/XXXX took money out my account, after I close my account XX/XX/XXXX, I have repeatedly called this company, and this company keeps on giving me dates on when they'll put the money back in my account, and never does. They don't mind lying to you. Now it'sXX/XX/XXXX and still no money has been transferred back to my account. After pulling up reviews about this company from past customers, I see this is a common practice with this company about computer glitches and slow getting money back to people, and supervisors that are rude and no help to you, and will hang up on you.
|
| 05/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
On XXXX XX/XX/2010, I asked Western Union if it is possible to send money to the XXXX using the Western Union online money transfer service. It is over nine years now, and I still have not received a response. I mentioned the letter in a recent email correspondence with Western Union. Western Union addressed my other concerns, but continued to not respond to my XXXX XX/XX/2010 letter.
I used a combination of debit and credit cards to send money to family in the XXXX using the Western Union online money transfer service without success. I use these same two cards for daily transactions with no issue.
|
| 08/31/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I am US Citizen and made a transaction from website online to send money via western Union having MTCN number XXXX amount {$290.00} USD on date XXXX XXXX, 2016 through my Debit Card to my father In law/friend XXXX XXXX in XXXX XXXX, XXXX XXXX during XXXX XXXX, but I found he was not there, then very next day I request to cancel the transaction via western Union and submit the Information in details, but they are asking receivers Photo ID. I have no Photo ID of receivers side. I have all information of my Self legally but not from the receivers side. Now they saying they can not send me my Money back.
|
| 02/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Western Union canceled a money transfer of {$120.00} on XX/XX/XXXX and said i would receive a refund within 7-10 business days. I never received it as of XX/XX/XXXX Western Union said they needed to have the Receivers Id to process the cancellation. I emailed that to them and they emailed me back within a couple of days stating my refund had been sent. Now it is XX/XX/XXXX and i still have not received my refund i have contacted Western Union multiple times and they keep telling me i should get my refund they promise to call me back and never do so I am hoping you all can resolve this issue for me.
|
| 06/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
Pay XXXX bill by credit card, requires use of Western Union Speedpay subsidiary, which requires acceptance of Terms and Conditions at https : //www.speedpay.com/westernuniontac_cf.asp. This site requires acceptance of mandatory arbitration unless opted out at XXXX . Over 45 mins talking to various WU and Speedpay s taff, no one know anything about it. Told to " call back ''. Did so, spoke to employee who also again knew nothing about arbitration opt-out. I do not wish to accept mandatory arbitration, but there seems to be no way to opt out per the Speedpay terms and conditions directions.
|
| 03/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I purchased a vehicle right before the epidemic lost my job like most people took the money I had was only short {$500.00} to pay full amount of Car Loan company refused I was never behind on a payment I had only had the vehicle for a few months as is so told them I need to get something with the cash I have and I would surrender my vehicle to them because I needed something with no payments which is what I did now my credit report is all messed up. They have me at 60 days late. They have it open on some accounts closed on some accounts and a charge off on another account. I need this fixed please
|
| 06/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
WHY WESTERN UNION RUNS AN ILLEGAL AND DECEPTIVE ORGANIZATION : ( 1 ) BECAUSE ALL THEIR FACILITIES LISTED ON THEIR WEBSITE ONLINE AS " AVAILABLE '' EITHER HAVE A SMALL DOLLAR AMOUNT LIMIT FOR PICK-UP OR ARE CLOSED EVEN THOUGH THEY ADVERTISE THEMSELVES AS " OPEN ; '' ( 2 ) ALL THEIR TELEPHONE OPERATORS ARE FROM XXXX AND DO N'T EITHER SPEAK OR UNDERSTAND XXXX ; ( 3 ) THEY PURPOSEFULLY MAKE IT HARD FOR YOU TO PICK UP YOUR MONEY SO THAT THEY CAN COLLECT AND KEEP THE DAILY INTEREST AND/OR HOPE THAT YOU GIVE UP AND LEAVE IT WITH THEM FOREVER, THUS ALSO GOING BACK INTO THEIR OWN ACCOUNTS FOR THEM TO KEEP.
|
| 08/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my father tried to send me money through Western Union in the amount of XXXX dollars. It was on hold ... then it was available. I went to XXXX 's in XXXX after XXXX XXXX CST ... to pick it up and Western Union reneged and put the transfer back on hold ...
Today..My father went to go and get his refund ... the cashier at the XXXX XXXX in XXXX where he lives and they say there's no information ... meaning they are holding his cash!
Western Union does not answer calls on their XXXX number ... they are of no help!
My father has a XXXX XXXX and this whole ordeal is making him sick!
|
| 05/03/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I am a small business trying to transfer money to a contractor in XXXX that translated our website to from English to XXXX. Western Union had put my transfer on hold 3 times before approving it, withdrawing the money from my account, and telling me that the transaction would go through on XXXX XXXX ( today ). I got another message that the transaction is on hold and that they need a copy of the recievers photo ID. I decided this was too much of a hassle and tried to cancel the transaction only to be told I still need a copy of the recievers photo ID before they 'll refund the money to MY account.
|
| 07/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Have always send money to XXXX with Western Union then one day they told me I can not no more for no reason. Its almost the same way with XXXX XXXX they Profile you where you sending the money too and if you ligit on the money you sending.
Western Union never gave a reason why I can not send money with them. I feel the same with XXXX XXXX profiling and XXXX. Just because I am XXXX and sending money to XXXX.
They need to make decision based off facts not just location and race. Too much of this is going on the money transfer services. CFPB needs to crack down on these money transfer services.
|
| 05/20/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I received a phone call telling me that a Western Union transfer I had made in XXXX 2013 had not been collected and requesting personal information for ID verification to initiate a refund. I refused to give any personal information and contacted Western Union via their web site to see if this was genuine or a scam. Western Union confirmed it was genuine and said a refund would be made within XXXX hours.
After XXXX online chat sessions and XXXX written communications over a XXXX week period each XXXX promising a resolution in between XXXX hours and XXXX week, I have still not received a refund.
|
| 11/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Servicemember |
|
I purchased XXXX money orders to reconcile a petty cash. The company deposited the XXXX money orders with XXXX XXXX XXXX, one of the money orders was returned. I contacted Western Union where I purchased the money orders, they informed me that I had to submit a money order research request. I have been dealing with this since XXXX, getting the run around, asking to speak to supervisors and being sent to dead end numbers that dont answer, continually being put off. They are frauds and scammers, meanwhile they still have my XXXX $ cash and I Have a unsettled debt with a worthless piece of paper.
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| 04/09/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
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I purchased a service from them for XXXX, it did not work. I requested my money be returned. The wrong amount of money was credited to my account {$500.00} to much I was to send the excess back to them. Which I did by Western Union, tracking Number available. The amount that was returned my account was no longer in my account. This happened two more times. Their excuse was that I had used Western Union and should have used XXXX XXXX. I did used XXXX the last two times. So I have sent a total of XXXX dollar to them and the {$890.00} that was originally charger to accredit cardis being disupted.
|
| 11/23/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
XX/XX/XXXX -- requested information/documentation of Western Union transactions that I sent to ONE person.
XX/XX/XXXX -- called to see why it has n't arrived. They told me that after all this time, it will take 21 additional days to process this simple request. I told them this is for an id theft/fraud prosecution and they STILL told me it would take 21 days to even e-mail me the requested information.
I now must attempt to plead with the investigator of my case to subpoena this infomation from them before the id thief leaves town. I am a 2 time XXXX XXXX veteran and I got no cooperation!
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| 03/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
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|
Web |
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XX/XX/2021, {$2500.00}, the money was used to purchase XXXX at Western Union at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NJ XXXX XX/XX/2021, {$5000.00}, the money was used to purchase XXXX at Western Union at XXXX XXXX XXXX, XXXX XXXX, NJ XXXX XX/XX/2021, {$5000.00}, the money was used to purchase XXXX at Western Union at XXXX XXXX XXXX, XXXX XXXX, NJ XXXX XX/XX/2021, {$5000.00}, the money was used to purchase XXXX at Western Union at XXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NJ XXXX XX/XX/2021, {$2500.00}, the money was used to purchase XXXX at Western Union at XXXX XXXX XXXX, XXXX XXXX, NJ XXXX
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| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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On XX/XX/2021 have performed transaction to transfer money from my ( Sender ) bank to receipent Bank in XXXX for {$320.00}. They told me money will be available for receipent by XX/XX/2021. The have taken out money from my Bank XXXX XX/XX/XXXX or XXXX but didn't submitt to Receipent. On XX/XX/XXXX calling Wester Union they issue me Ref # XXXX .I m trying calling them to give me status or report .They Put me on hold for long time .Can someone please look in this matter and Today is XX/XX/XXXX don't know where my money is. For further inquiry or questions I can be reached at XXXX or XXXX XXXX
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| 01/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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|
|
Web |
Older American |
|
ref. Western Union XXXX XXXX. Money transfer made by me on XXXX XXXX to my sister XXXX in XXXX, was improperly paid by mistake or fraud to an unknown person to me named XXXX in the XXXX XXXX on XXXX XXXX.
To this date, I have made numerous attempts by service chat, emails and calls to Western Union, to supervisory levels and they continue to open investigations and escalations of my case without a positive resolution to my claim, to either return my money or pay the original intended recipient.
I have my original receipt and records off all my calls and messages to resolve this issue.
|
| 12/29/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
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|
Web |
|
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My complaint is regarding your settlement with XXXX. We were issued a refund check on XX/XX/2016 but it was sent to a former address. We became aware of the check for {$410.00} but the check stated that it was only valid until XX/XX/XXXX. I called the number on the check and asked that the check be reissued. They stated that they gave me until XX/XX/XXXX to cash the check and since that date passed, I was no longer entitled to the money. I did n't see anything on that order that limited the date for payment. In fact, I think most states require such money to an Unclaimed property fund.
|
| 09/28/2016 |
Yes |
- Money transfers
- International money transfer
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|
Web |
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XXXX/XXXX/16 Western Union XXXX XXXX Contacted WU for refund MANY times as this transfer was rejected by the Bank XXXX XXXX. Many times WU said this $ would b back in my account within 48 hours, but it has never been refunded. On the XXXX, they asked for my bank deposit records from XXXX XXXX to present to be sent to XXXXXXXXXXXX so that they could confirm that I have not received the refund. Was told we would b contacted within 48 hours. No contact, no refund. Today, I just resent my bank deposit info and letter to XXXXXXXXXXXX and they sent back that this is registered as case # XXXX
|
| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
OnXX/XX/2023, I had the same issue. The company claimed to correct the problem. Today, XX/XX/23, Im still having the same issue. Money sent @ XXXX. Western Union still hasnt delivered. A check shows thats its on hold. Their advertisements claims thats its delivered within minutes Their prop consolation codes dont even work. Call but all operators are busy!! Finally a female claiming to be XXXX came on the line. She asked me some personal detailed questions. I felt invaded before releasing the money. She claims if I wanted to change the amount she would cancel the entire transaction
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| 03/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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Used Western Union to transfer money they sent me a email stating the money transfer is ready to then turn around and stop payment I then called them to discuss this action and multiple csr were uneducated about their practices I asked for. a manager miss XXXX and she told me very vaguely they stop due compliance my bank statements prove that the money is been taken out and not refunded and their confirmation email stating the transfer is ready for pick up Contradicting the whole process manipulated by them while holding my money and this may not be the only issue within the company
|
| 09/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2018 at XXXX Eastern Daylight Time, my friend was sent {$20.00} USD or in XXXX XXXX XXXX which XXXX in XXXX , XXXX XXXX XXXX ( XXXX ), XXXX would not release after he gave the amount, his name and ID as well as my name and identifying information. My hope is your officers will assist in not only my being refunded the transferred funds but additionally the {$6.00} transfer fee as a service was not provided. My thanks for your help. The company was XXXX XXXX at XXXX XXXX XXXX ( XXXX XXXX XXXX # XXXX operator ID XXXX ) in XXXX XXXX, NY XXXX. Blessings on you and your family!!!
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| 12/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
|
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I transferred {$5000.00} and paid an additional {$25.00} fee to Western Union 8 days ago. I was called to verify some facts and received an email confirming the funds were available 3 days ago. When the payee tried to access, Western Union blocked the transfer. I called and answered more questions from a second office. The low level call center representative made a decision to cancel the transaction on the spot. I am to get a refund within ten days. Western Union holds my funds for over two weeks, misleads myself and the payee, and provides no reasons or appeal for their decision.
|
| 08/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Servicemember |
|
I purchased a money order from Western Union. It was sent back to me by the company I sent it to, as they went out of business. I put in a refund request thru Western Union for the money order. I was sent a check by Western union for the {$24.00} as a refund.
Twice now, in XXXX and XXXX, two checks that were issued by Western Union have been returned. Stating unable to locate account.
I am in hope that the CFPB can assist me so I can finally receive my money. I am requesting the {$24.00} as well as two {$35.00} return check fees, totalling {$94.00} be issued to me.
Thank you
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| 07/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Older American |
|
My money order was purchased in XXXX at XXXX XXXX to pay my movers. The movers would not accept it ; they wanted a Postal money order. My sister-in-law, XXXX XXXX, who was receiving my goods in XXXX, had to get cash to pay them. I gave her the money order for reimbursement but she could not cash it either. I then tried to deposit it in my bank but Western Union refused it. After giving me the run-around for two months, they are now claiming it was cashed XX/XX/XXXX. That is impossible since I still had the money order in XXXX and it was XX/XX/XXXX when I attempted to deposit it.
|
| 11/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
Respected Ladies/Gentlemen of CFPB, I sent {$1000.00} via Western Union to XXXX ( XXXX XXXX ) from XXXX on XX/XX/2018.
Recipient was XXXX XXXX XXXX, who had done work for me during an electrification project.
The recipient did not pick up the money, as Western Union XXXX had given it to somebody else. I will be happy to provide you Western Union 's receipt of transfer and the recipient 's passport.
I lodged a complaint with Western Union and they have done nothing. My party in XXXX is sick & needs the money for hospitalization.
Thanks you Very Much.
Respectfully, XXXX XXXX
|
| 05/28/2016 |
Yes |
- Money transfers
- International money transfer
|
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|
Web |
|
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I sent a Western Union transfer to an employee from my business account. The employee is in XXXX. The transfer went out to XXXX. The place where the employee is XXXX XXXX. When he went to pick up the money, he could n't get it because he is in XXXX XXXX. I called Western Union and they claim that they ca n't do anything but to cancel transfer, and I have to wait 1-7 days so that the hold can get off account before I can get that money to sent again. This is an emergency and I do n't understand if they are Western Union why does it have to be so difficult to change the location.
|
| 10/12/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
hello, i know that there has been a misunderstanding, about my money.at first I did n't think this would happen to me -- and I have become a victim until this very day.i have not received anything back and the proposal that was made too me to get wire transfers-delivered ; is all a hoax.not a matter of business.i have put in a complaint before, but nothing was done or said about it.the company or party grant solutions, took money from me and never followed through with reimbursing me any payment's.the amount is very plain too see that somrthing is wrong with them. ( XXXX ).
''
|
| 08/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I went to an Western Union remittance center earlier and I want to send the money and I gave the amount to the cashier. Unfortunately, she overcharged me for the amount what I'm suppose to send to the particular person. And I asked her what I'm suppose to do? since she printed out the receipt that is not the amount what I'm suppose to send so she yelled at me and she said it was the system overwrite that amount. I'm not sure if she's telling the truth I'm sending money all the time with western union and this is the first time I encountered this kind of remittance with them.
|
| 06/11/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX/XXXX/2015 I have made a money transfer to XXXX through WESTER UNION service for {$120.00} plus XXXX fee charge. Making a total of XXXX using my debit card XXXX XXXX XXXX.
But them I call them right away to make this transfer to be canceled, they have pomiise meThey will returned my money into my bank account, I wait for my refund that never happened I have make several calls to them they said they are working on this issued Also they said my refund will be on my checking account in XXXX hours .but nothing has been doneSo can you please help me with this situation
|
| 08/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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I requested a refund XX/XX/XXXX of {$5000.00} because the receiver was having problems picking up the money. It is XX/XX/XXXX and I still have not received my refund. Western unions customer service all give me a different story and say they will contact me by email but they take more than XXXX to respond to each email. They are also asking me for my account number and routing number just to give me my refund. They are VERY aware that the funds are in their system they admitted it to me. They made a prolonged investigation just because they dont want to release my funds.
|
| 04/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I purchased a Western Union money order in the amount of {$49.00} at the XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX
The Western Union Money Order Number located at the top right of the money order is XXXX
The money order ripped and I only have half of the money order., Western Union stated that I would need the receipt for the money order to be refunded however I left XXXX XXXX without the receipt.
Contrarily I can not use a this money order as I only have half on the money order. Additionally, Western Union refused to refund the amount to me.
|
| 10/17/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Complaint against Western Union Location in XXXX XXXX : This is not the first time this happened to me. I sent money and was told that the money will be available on XXXX XXXX. I told my son to pick-up the following day because of the previous experience when he came on the date we were told the money was available just to find out it was not. Today is XXXX XXXX, my son went to pick-up and AGAIN was told the money is not available. I called Western Union and the agent said the money is already available. This is the XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX location.
|
| 12/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Date : XX/XX/2023 Complaint against Western union USA I am the plaintiff XXXX XXXX XXXX XXXX, I live in XXXX The facts : I You have applied for a loan from an institution XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX After approval was completed, they sent it via Western Union and I paid the required expenses to complete the transfer, but Western Union sent an invalid code and said that I must pay another {$300.00} in order for them to send me the loan amount.
Attached is the transfer form Please Help I am Tired For waiting long time for my Money.
XXXX XXXX XXXX XXXX : XXXX
|
| 10/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
I cancelled 2 money orders in XX/XX/XXXX and ordered a stop on the money orders because it was lost. Western Union send me a letter in XX/XX/2019 to send {$15.00} for each money order to receive my 2 refund check money order. Then I called today XX/XX/2019, customer service and the 2 money orders have been cashed and the refund of {$15.00} for each money order customer service said it is for a copy of each money order. I never asked for a copy of the money order and I wanted only my refund.
Western Union stole my {$30.00} that I send to receive my refund money orders!.
|
| 03/03/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
i got a phone call from someone stateing i was chosesn to recive a government grand and could recieve it though western union. all i had to do was send a deposit for my money to have a hold and would get the money bk with the grant so i send the money waiting to get a tracking number then was told to call another number for the federal reserve bank. i call them and they want me to send more money i said no and i wanted the money bk from which ive already sent they say they cant do that because it has all ready been processed. i dnt know wat to do to get my money bk now.
|
| 09/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2019, I provided Western Union with my credit card to make a money transfer out of country in the amount of {$870.00} USD. The money was for the purchase of one pair of women 's XXXX tennis shoes. When the merchandise did not arrive and the merchant could not be reached, I filed a claim through Western Union. They were very uncooperative and did nothing to help me recover my money.
Western Union has a history of aiding and abetting fraud and they have an active settlement with the US government, however, my incident is to recent to fall under that settlement.
|
| 01/31/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
This is the 3rd instance where I 'm sending an international money transfer with Western Union and there is a screen asking for bank username and password. I have notified Western Union and they reported that there is no such request from their website and have not been willing to follow up with this and resolve it. My bank account was just compromised and this is the only website that had access due to this screen built in. I took a screenshot this time to prove it. The company should be fined or shut down for encouraging data theft and not investigating it properly.
|
| 04/13/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
My XXXX credit card was charged {$810.00} on XX/XX/XXXX, two transactions of {$400.00} each. The charge was through Western Union, and I did not make this transaction and did not authorize use of my card for this transaction. Neither XXXXXXXX XXXX nor Western Union will give me my money back. Again, I never authorized the use of my card for this transaction. Western Union charged my card without my authorization. I have no idea who they gave the money too, none, and they won't give me the money back to me. They stole {$810.00} dollars from me and I'm getting it back.
|
| 05/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
Hello, My name is XXXX XXXX i made transaction on XXXX 2022 with westen union. Then i am cancel my transaction on same day. And i call customer care representative for refund they told me your amount will be refund to your account on XXXX 2022. On XX/XX/XXXX in mid night i call agin customer care Representative And he told me we get amount on XX/XX/2022. Its take XXXX more days. But my amount alredy Detective from my account on XXXX 2022 at same day. Then i call to my bank they told amount was cut off on XXXX XXXX 2022 the westen union still did't give my money back
|
| 10/14/2016 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
I PURCHASED A MONEY ORDER TO PAY MY RENT ON XX/XX/2016. THE MONEY ORDER WAS LOST AFTER i MADE OUT THE MONEY ORDER TO " XXXX XXXX XXXX ''. WHEN THE MONEY ORDER WAS LOST, I MAILED A LETTER WITH COPIES OF THE FRONT OF THE MONEY ORDER AND THE MONEY ORDER RECEIPT TO WESTERN UNION FINANCIAL SERVICES IN XXXX COLORADO. ACCORDING TO THE USPS THAT WAS RECEIVED ON XX/XX/2016. I HAVE CALLED THE CORPORATE OFFICE 3 DIFFERENT TIMES AND I HAVE EMAILED THE REQUIRED DOCUMENTATION, AND I STILL CAN NOT GET A STRAIGHT ANSWER. i AM XXXX, LIVE ALONE AND I AM BEING EVICTED. PLEASE HELP ME.
|
| 02/05/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
hello i am in the process of registering a complaint again, about a matter that has been either overlooked or has not been addressed to the right people. to get the correct personal advice or action taken about this complaint.i know now that it is not fair to me and is a violation of my legal rights, or a trick just too get money out of a XXXX person that had too stop working because of a accidental household injury.. it is interfering with my lifestyle and i want the complaint registered until i get some information or feedback about it.,,, thank you XXXX, XXXX,
|
| 06/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
On XX/XX/2021 I received a money order from one of my tenants for {$960.00} which I deposited in my bank account. On XXXX XXXX my bank said there was a stop payments on the money order. I called Western Union and they said you can only stop payment on a money order with a written notice mailed to Western Union. You can not do it by phone.
I would like you to check with Western Union to see what you can find out about this money order. I don't see how anything could have been done by mail within 2 days.
Western Union tells me it could take up to 15 days,, XXXX
|
| 01/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I'am the XXXX XXXX of the XXXX XXXX tried to send {$400.00} to western union, however the name of the recipient was not the same as on the I.D., so i was trying to change the name using WU application " Western union cares complain '' from XXXX, which seemed ill be legitimate of those apps.I give my details to provide the transfer, I thought it was a genuine WU.I give my wife details and as a result, someone was able to collect the cash with a w rong provided ... .It was happen last XX/XX/XXXX i send the money and received by the unknown person XXXX XXXX ,2017.
|
| 06/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX I sent {$5000.00} via WesternUnion to make a mortgage payment. When I called the mortgage servicer to give them the confirmation, they informed that they do not accept WesternUnion. The payee on behalf of the mortgage company is XXXX XXXX. A refund request was issued on XX/XX/XXXX. I have yet to receive it. I have called many, many, many times and I always get the same reply. Its under expedited investigation, please call back in 1-3 days. This mortgage payment was split into XXXX transactions. The first transaction for XXXX was already refunded.
|
| 04/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American, Servicemember |
|
XX/XX/XXXX - Mailed 2 money orders XXXX - XXXX XXXX - {$300.00} XXXX - Cardmember Services - {$300.00} XX/XX/XXXX - Found out both had been stolen & cashed.
XX/XX/XXXX - Mailed complaint to Western Union along with a check for {$30.00}.
Requested Copies - Never Received - Called & they emailed them the next day, I called them & told them it was fraud, Western Union said they would mail me fraud claim forms, which they could not email.
XX/XX/XXXX - was told the forms had been mailed on XX/XX/XXXX.
Today is XX/XX/XXXX - I still have not received the forms.
|
| 09/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/XXXX and XXXX, 2021, I made a total of 5 money transfers through WesternUnion totaling US {$38000.00}. On XX/XX/XXXX, WesternUnion informed me that the transactions had been cancelled by WesternUnion and would be refunded. On XX/XX/XXXX, I received a refund on one of the transfers for {$8000.00}. Since then, I have been in contact with WesternUnion daily to get the remaining {$30000.00} refunded but with no success. WesternUnion has not provided me with any explanation as to why the funds are not being refunded, only that they are looking into it.
|
| 12/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Please see the attached documents.
Western Union processed roughly 70,000 HKD for at least one individual who was illegally XXXX XXXX XXXX from XXXX to XXXX XXXX and XXXX XXXX.
Here is the link showing the arrest : XXXX XXXX XXXXXXXX You can see the attached documents showing the transaction receipts illustrating Western Union processed roughly 70,000 HKD in transactions that were the direct result of XXXX XXXX.
These activities are quiet concerning and appear to be in violation to what WU has promised to its shareholders, the USDOJ, and the NYDOJ.
|
| 05/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX at XXXX EST an individual attempted to send {$97.00} through Western Union using a debit card ( XXXX ) XXXX # XXXX. Fortunately, the debit card blocked the transaction. However, Western Union failed to confirm that the name on the debit card matched the name of the individual sending the wire.
On XX/XX/13 at XXXX I called Western Union about the transaction ( XXXX ). I was unable to speak to an agent because the automated phone system terminated the call because I didnt have the phone number of the person that fraudulently used the debit card.
|
| 09/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
The business is Western Union I used their web site to send money to phillipines.
The first transaction went through fine The second was larger transaction and it was delayed because of??? They say lack of information.
I answered their questions but the money did not go through.
I called my family they still have no received the money. They received the first transaction ( XXXX ) but not the second ( XXXX ).
I have been trying for three days to comply with WU. Without success I am angry because the family can't work ( pandemic ) so they depend on me.
|
| 02/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XXXX from the Western Union Executive Business Resolutions has not resolved case XXXX. The Regional Operations Manager 's actions were never clear and did not resolve anything at XXXX XXXX XXXX. I am still banned there ; XXXX XXXX still works there, and I am still angry. This so called " Regional Operational Manager '' that was in charge of this area had done nothing about Mrs. XXXX since there is no proof of anything done to XXXX XXXX XXXX. Until I speak to the Regional Operations Manager about this case, I will never believe anything that is said here
|
| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
Westen Union Reference Number is XXXX XXXX Payment amount is XXXX XXXX XXXX value date is XXXX XX/XX/2023.
Reason for complaint : Beneficiary Claims Non Receipt of Funds.
Western Union lied about the payment value date. Western Union still refuses to provide me with the XXXX confirmation of my own XXXX payment. Western Union has now taken my US Dollars and refused to provide XXXX XXXX to the beneficiary bank in XXXX. I have no Dollars and my beneficiary has no XXXX XXXX. Western Union refuses to provide proper exact and legal proof of XXXX payment.
|
| 01/30/2023 |
Yes |
- Mortgage
- Reverse mortgage
|
|
|
Web |
Servicemember |
|
We are working on entity license and payment transmitted with mortgage lenders and credit bureau and contact the credit bureau with investigation on the report ans send a notice of the foreclosure and bank statement regarding the issue in concern and keep relevant contact with the complaint submitted to XXXX concerning the data breach and concerns regarding the difficulty in supplying the dispute with the mortgage of the property and update the company with the XXXX and XXXX XXXX from the payment voucher and attorney information from the support group.
|
| 09/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I sent several payments through Western Union for products that I ordered through a company that claimed it had agents around the world, but I never received the products. i contacted Western Union Risk departent on three occasions but not once did they answer. I could provide the MTCN for all the money i sent and perhaps western union could block the accounts and return jy money and since the accounts are strictly used for defrauding other people close the acounts but western union is NOT compliant and I have sent over {$10000.00} to these scammers.
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Western union charged at XXXX {$3500.00} XXXX XXXX 2020.
If I contacted Western Union, they can not find that transaction. I didn't do this transaction at all!
WU refuses me refund and said to contact my bank which I did. Bank said contact WU.
None of these institutions is responsible for refund charging me {$3500.00}!
WU can not see that transaction in their system! They asked me for proof of charge that amount, because they can not find that transaction in their system! Obviousely I have sent details about the transaction at XXXX and XXXX XXXX.
|
| 06/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
It took XXXX different phone operators at XXXX more than 20 minutes to complete my opt out request to limit the sharing of my information. It felt predatory and like they were just reading a script to get me to just opt out of emails from their company instead of limiting my sharing with affiliates and non-affiliates. The operator kept promising me that they do n't share my information with affiliates and non-affiliates when the privacy policy that I agreed to when signing up, clearly sates that they do. Their privacy policy can be found here XXXX
|
| 02/16/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I made the decision to use WESTERN UNION to transfer {$500.00} to a stranded friend in XXXX, XXXX XXXX. She was homeless, no cash, and with her young son. The WESTERN UNION Website advertised that they would be able to get it to her same day. IT HAS BEEN 6 DAYS SINCE I SENT THE MONEY!!! AND MY FRIEND IS STILL WITHOUT IT!!! I have called and written with no resolve. SHAME ON YOU WESTERN UNION!!!!! She has all the necessary ID and numbers needed. They use the excuse of being a chain and not having control over their vendors. THAT is CORPORATE XXXX!
|
| 04/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This is in regard to my previous complaint, XXXX . Following an entirely unsatisfactory response from the company, your agency has closed the complaint. When I tried your link to give feedback directly, the link was broken. I repeat that it is unethical for this or any company to ask for a credit card number as a security measure. Furthermore my complaint that their own phone complaint system was flawed and contained further scams was not addressed. In addition the CFPB must fix the link to enable feedback about any proposed resolution.
|
| 03/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX from XXXX XX/XX/XXXX transaction was done by me from my XXXX account, through western union to XXXX overseas bank XXXX, XXXX It is already 12 days my money not yet received to my fathers account, i spoke to them western union customer care they told it is already successfully processed but until now my bank did not received money, i tried lot of times to reach western union customer care they are not picking up the call, i am in the emergency situation to pay my XXXX to bank, so kindly follow them to pay my money back assoon as possible..
|
| 05/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
My name is XXXX XXXX. I sent to XXXX {$450.00} to my brother, XXXX XXXX XXXX, via XXXX XXXX, on XX/XX/2018. I also sent him the transaction ( XXXX ) number through XXXX to pick up the money. He called me and told me the transaction number was not valid according to XXXX XXXX in XXXX.
I called XXXX XXXX in XXXX more than three times to inquire about the transaction number, they told me the money was picked up by someone in XXXX. When I asked XXXX XXXX for proof, they declined I would to know what happened my transfer from XXXX XXXX.
Thank you
|
| 07/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I sent money through western union and an hour later I received a call from western union asking me that they want to interview me and ask me few questions. And if i don't comply they will cancel my account and I won't be able to send or receive money through western union. The western union compliance department 's number that wanted to interview me is : XXXX. Another issue that might be related is that when I called the consumer financial protection bureau at XXXX, someone in XXXX answered???? What is going on? The CFPB has been hacked too.
|
| 01/18/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Paymap Inc. issued me a {$240.00} reimbursement check due to the practices regarding the Equity Accelerator Plan. I thought this was junk until I gave Equity Accelerator a call regarding adding their services back to my mortgage because I canceled it a year ago, that 's when I was informed by their automated system of the refunds. I went through old mail that I have to shred and found the check. The check is not valid so I am asking for Paymap to reissue the check. I called Paymap to reissue the check and was told the deadline was XX/XX/2016.
|
| 09/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
To whom it may concern Hi my name is XXXX XXXX and I am writing this message to you because I need your help. I am XXXX XXXX XXXX student in XXXX, XXXX. I need to send my money to my XXXX XXXX account with XXXX XXXX. But after 10 days they refunded my money and when I asked the reason from the XXXX XXXX agent, he told me " your name is same as the name of a person who is in XXXX list due to sanctions ''. What should I do now? I am just a XXXX XXXX XXXX student and it is urgent for me to send my money to bank account because of my security.
|
| 06/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
Im a XXXX XXXX XXXX in XXXX and I sent my wife money to her in XXXX. I understood I wouldn't get a great exchange rate by sending it through Western Union but we were ripped off of $ XXXX when I sent her the money.
The agreement was I sent {$1200.00} plus a {$9.00} fee and she would receive XXXX XXXX pesos per their website when sending the money. When she went to pick up the money they would only give her XXXX pesos. I tried fixing this with Western Union but they have not bothered responding or refunding my money.
The MCTN is XXXX.
|
| 04/20/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
on XX/XX/XXXX western union sent a response just to try and hurry to close my claim while XXXX is still missing XXXX XXXX XXXX is an executive for the claims at their company she said that XXXX XXXX was the company that they sent the claims to I'm on the phone with XXXX XXXX now and they said SHE IS LYING THEY HAVE NO CLAIM no reference numbers were given to me as far as a claim goes for them so they said call wu back when i did they told me the case was closed and nothing more that they do SO WHO HAS MY PERSONAL INFORMATION AGAIN!!!!!!
|
| 06/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This Complaint is abo ut WU 's refusal to correct the misuse of my information by XXXX of its users. I am a XXXX citizen, living in XXXX . Someone has been using the western union international money transfer services to send money from ne w york to XXXX and registered my email as theirs, so in half a year I have received at least XXXX money sending notifications, I have called on three times the number XXXX of western union custo mers to request to correct this situation, without which to date I can give a solution.
|
| 10/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
I receive this mail the XX/XX/XXXX. where you told me that you had selected me to pay for compensation for the XXXX XXXX XXXX XXXX for fraud on other occasions. Then I received a call and invited me to cancel 2 payments of {$3000.00}. That is to pay {$6000.00} to make me supposely to me to compensate for Wester Union. The total sum of my compensation was {$100000.00}. Those who were never paid. The first payment that issued me had a tracking number XXXX which validates it and the transfer had been made, but it was never made effective.
|
| 07/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I wired money to XXXX. Through western union at XXXX XXXX XXXX branch. Date : X/XX/2017 XXXX $ Receiver never got the money after three days of phone calls and long hours on the phone. Very tiring process I finally demanded a refund for my money. They are demanding me to provide the ID of the receiver. How is that possible? The receiver is on overseas and why I need to provide an ID. I told them I will provide my ID as I am the sender and the money belongs to me. This smells scam in order to steal my money. 16 days passed no refund yet
|
| 12/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
On Monday XX/XX/2020, I checked the exchange rate of US dollar to XXXX dollar as I wanted to send money for XXXX to my family.
The exchange rate for the day was XXXX When I went to Western Union to initiate the transfer to XXXX, their rate was only XXXX, far below the daily rate. Plus I was charged {$37.00} for the transfer itself.
I find this to be deceptive. I was only aware of this after I made the transfer when I was given the receipt.
Why would they not give us a fair exchange rate? This is hurting many people financially.
|
| 06/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have noticed a few charges to my work pay card that are confusing I have been charged and had money deducted from my accountnow account most recently {$160.00} on XX/XX/18 I actually just got card replaced after this happened previousely and I'm at a loss now as to why or how this is happening I don't even use Western Union. And I noticed a few XXXX rides charged to my card also but the Western Union deductions is what I'm most concerned about all in all it was almost {$300.00} with my prior check and {$160.00} with my next check.
|
| 10/13/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On XXXX XXXX, 2015 I received a call from XXXX then I picked it up, a guy named XXXX XXXX told me that he worked for XXXX for grant money. Then XXXX told me that I was qualified for XXXX $ I was excited then he asked me for all of my information including my social number.I gave him all of my info than he transferred to a different number which is XXXX they asked me to send a XXXX $ fee than I could have XXXX {$.00} They have more numbers which are XXXX, XXXX, and XXXX. If those numbers call you do n't pick up and block the numbers.
|
| 03/27/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I sent 200 dollars to XXXX for my mohter using Western Union on XXXX, after XXXX attempts to collect i called Western Union XXXX XXXX who indicated it was best to cancel the transfer. It was canceled over the phone but i never got a refund, after XXXX calls to their customer support, today being XXXX, i have ran out of options, so i 'm filing a complaint here. The money transfer was charged to my bank account despite the cancelation, and Western Union has n't been able or willing to provide a refund for a service it never rendered.
|
| 07/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I made an international transfer, but the bank name I used was wrong. As such, the recipient never received the fund. I called Western Union for reimbursement they said they will put the fund back to my XXXX XXXX XXXX debit card account with no avail. I tried to call my Bank to see if they can help me resolve the situation that did not work. This is the reason I seek your help on this matter. It's been three months since I made that transfer for {$330.00}. That is the exact approximated times I kept fighting to get this resolve.
|
| 12/10/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/X/2017 I sent money through western union to my finance company in regards to a payment for my vehicle. The finance company never received the funds and I have been trying to locate the funds ever since. When I call customer service they transfer my call to different departments and then I get hung up on. Every time I call they claim to have opened a ticket but there is never a resolution. Due to the transaction not being completed my vehicle is no longer available. I need help locating and receiving a refund immediately.
|
| 03/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I noticed that there was a XXXX dollar transaction cancelled on my Western Union account with the last four digits of a card number that I do not recognize. I immediately noted that my account must have been hacked. Thankfully, while no money was transmitted under my name, I was concerned about the breach and reported this promptly to Western Union. I was provided a ticket number XXXX, and advised that there would be an investigation. I was not contacted anymore thereafter. I desire to know what has transpired since that time.
|
| 07/18/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
My name is XXXX XXXX. My mother, XXXX XXXX XXXX, was phone scammed. They took her for {$2700.00}. She sent an additional {$1000.00} however, she did get that back. More education of the XXXX needs to be conducted. My mother is XXXX years of age. She has learned her lesson.
The attached documents show the notes that my mother wrote about who was calling. The next XXXX documents show the Western Union transfers that were cash by the scammers. The next XXXX documents show where she sent the money ( {$1000.00} ) but got it back.
|
| 02/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent money to XXXX to my husband kids are sick so he needed the money right away they told him in XXXX that there wasnt no money so I went to XXXX XXXX XXXX USA and they told me that they couldnt give me my money back yet that there was steps I dont have the time to be going back in forth I need my money back so I could send it through another company there just giving me the run around XXXX XXXX is different you call them and tell them the problem they give you your money right away never doing business we you guys again
|
| 08/17/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I was recently scammed. I sent a wire transfer to a person named XXXX XXXX, delivered to XXXX on Monday XXXX XXXX, 2015 at XXXX. The transaction took place at XXXX in XXXX Ky, and the MTCN tracking number was XXXX. Someone was supposed to be meeting me with a package with a stamp to win a prize. I realize now how foolish this was. I have called Western Union automated line and the funds have already been dispersed. Do I have any recourse? I have reported this fraud to my financial institution XXXX XXXX XXXX XXXX in XXXX, Ky.
|
| 08/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I had XXXX tryin to get my money from westenunion for the pass 5.1/2 month for the amount of {$670.00} cent.the deposit was {$710.00} but they cash it and that's it's the amount naw of {$670.00} cent.they had liey to me on deferens occasion abaute sendden me a check.i also call social security becuse they tell me after all them liey that they send the money back to the sender and No. Another liey.i want my money Naw I also lost my residence becuse of it.please get back to me at sonn a possible.my name is XXXX XXXX.thank u.
|
| 12/24/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
Starting in 2011, until last night, I was enrolled in Paymap Inc. 's Equity Accelerator program for a 30-year fixed-rate mortgage I have through XXXX. I found out last night that CFPB has taken action against Paymap for the Equity Accelerator program. How can I find out if I indeed was scammed by this program & thus received no added benefit, while I was charged an initiation fee of {$300.00} or so and also {$2.00} transaction fees for every payment. It appears as though everyone in this program was deceived. Please help.
|
| 08/24/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Western Union claimed my friend would get the money in minutes. I did the entire process correctly and even called to verify everything and speed u the process. The lady on the line told me everything was set and the money was available for pick up. My friend waited hours then was told it was still on hold. I had tried to cancel my transaction XXXX just to be told my money would n't refund to me for 3-5 days even though it never even went anywhere to begin with! This was my first time ever using this service and my last!
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I transferred money using online westering Union website to a family of mine who reside in XXXX on XX/XX/2021. First, I didn't look at the exchange rate and just sent the money through wester union. The western union exchange rate was XXXX XXXX per XXXX USD. However, after I sent it, I went to look the exchange rate right after and the exchange rate was XXXX to XXXX XXXX Birr. I called to asking why and they told me the exchange rate can changed in a minute. How in this world the exchange rate can be lower by XXXX XXXX
|
| 03/30/2017 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I had sent a Western Union transfer in the amount of XXXX USD to my own bank account in XXXX. I was promised a rate of XXXX per USD, but only received XXXX. When I log into my Western Union account I still see the XXXX rate for that transfer, but for some unknown reason it shows " Total to receiver XXXX. '' As per that promised rate, it should be XXXX. I contacted Western Union support about this issue and got a response that the transaction had already been delivered to the bank account and thus it ca n't be changed.
|
| 06/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent {$100.00} thru WesternUnion to be pick up in minutes transfer number XXXX when the receiver went to pick it up they said I have to call and when I called they stay that this transfer violate theirs policy ... and i have to wait 7 business days in order to my money be credit to my account ... how is that fair if they never paid the transaction .... when I asked for the corporate number the representative left me in hold for more thats 25 minutes to give me the corporate number ... how is that fair for consumers
|
| 08/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I would like to bring your attention to a serious issue I have with Western Union wires that first took place on XXXX of XX/XX/XXXX to a FRAUD SCAM Brokers : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX ).
I have been victimized by a multilayered scam operation orchestrated by XXXX XXXX XXXX XXXX XXXX XXXX, XXXX ) - the Scammer.
The funds were transferred utilizing Western Unions services in the total amount of XXXX CAD! I would also like to point out that on XXXX of XX/XX/XXXX - I filed a dispute with Western Union.
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/20 I send {$1000.00} to XXXX and my family member couldnt get it out because she has the wrong XXXX and couldnt find it.. and later they said that the money is here but we are having problems getting it out And it wont let us.. come back tomorrow ... she went again next day and still couldnt get it out.Then when I went to the place where I send it they told me that the money is no longer there ... that someone got the money out ... and it wasnt my family member ... They told me to contact costumer service
|
| 01/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
Older American |
|
Western Union was the wire transfer agent for XXXX XXXX in a transaction that sent XXXX Reals to XXXX. There final exchange rate was XXXX Reals for XXXX USD but online they advertised XXXX Real for XXXX USD this comes out to a difference of close to XXXX USD. Why was there such a large discrepency between advertised exchange rate and working exchange rate. In addition, the disclosure on the exchange rate was hidden in a pdf file. not clearly labeled. Horrible transparency on exchange rates for this wire transfer.
|
| 10/17/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
My employer transfered my salary through western union on XXXX XXXX has yet to credit my account. After many calls and lies ranging from the money was stolen by the bank and is in my account I find out that the western union in America still has not transfered the money and it with them. A second payment made a week later turned up in my account this week. Wu who denied having the payment now admit that it was their mistake. How can I make a complaint and ensure that western union are made accountable for this?
|
| 12/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
Someone at Western Union used my account and debit card without authorization. I was charged {$440.00} two times recently. I authorized one transaction to XXXX XXXX on XX/XX/30 for {$400.00} plus the service fee.
There is an additional {$440.00} deducted from my account from western union under the title bill payment. Which I did not authorize. Please fix this issue as soon as possible because I need the funds. It is my sons birthday, and I need the {$440.00} you took out of my account without authorization.
|
| 04/07/2017 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/2017I sent money to XXXX.Western Union.didnot delivered my money as I was promised.when I called WU they hung up on me.then somebody called me about an hour later I complained to him and asked him what the problem and what is the holed up.He said he will call me back in ten minutes.no body called. On Thursday XX/XX/XXXX.I called WU to inquire about hold up, they asked for my ID and someone will call me in about three hours.no body called.this is not the 1time.this the XXXX time I get the run around.
|
| 07/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My Name is XXXX XXXX Western Union was supposed to transfer some money for me to the XXXX XXXX. They did not complete the transfer and they refused to reimburse me. I sued them in court and I was awarded the money plus court costs. I sent them a copy of the court decision with the amount of money they owe me but Western Union has been giving me the run down. Every time I call them, a new person sends me to another new person that tells me they will get back to me. My case number with Western Union is XXXX.
|
| 08/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/23 Western Union is violating the Equal Credit Opportunity Act by being discriminatory against me accessing my own funds from my own account.
I have given them all the documentation they have requested but they have banned me for life in a discriminatory way.
They have given me no reason why they will not let me access my own funds nor why I am banned for life. This is clearly discriminatory.
Please investigate this and not just pass their reason along. You are here to protect me.
Thank you
|
| 06/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
On XX/XX/2018 I wired USD {$400.00} from XXXX, Idaho to XXXX, XXXX via Western Union. The exchange rate on their website differed from the rate charged at the time of the transaction by 10 % which resulted in XXXX Euro difference on the transaction. ( See attached screenshot of the published rate and copy of the transaction receipt ). This charge was in addition to the {$28.00} transaction fee.
That same day I filed a complaint with Western Union. Western Union responded yesterday with a lame excuse.
|
| 11/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On X/XX/17 my friend wired {$2000.00} through Western Union to me from XXXX XXXX, XXXX XXXX. I made every attempt to locate the funds at various Western Union locations but they would not tell me where I could pick the funds up, only that they were not at their location. ( My local Western Union had just closed down ). Finally, I called Western Union headquarters and was told the funds were returned to sender. When my friend tried to pick them back up they Claim they have no record of the transaction.
|
| 02/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I transfer money to my cousin in XXXX on XX/XX/ and money was debited from my account on XX/XX/ but receiver never received the money. Today I call Western Union to find out what is going on with my transfer. They told me transaction on hold due to need more information regarding receiver. I told them when were you going to inform me they try to tell me they send me the email but he could not tell me when email was sent. Thay just lie about email and sit on my money without notifying me or receiver.
|
| 03/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2020 I sent {$250.00} to XXXX XXXX via Western Union for products that were being advertise via XXXX. After 30 days of communication with the suppose company I never receive the items. Contacted Western Union to find out to get refunded back my money since there service was being use in a crime. Making them an accessory to wired fraud. This is another example of how scammers are still using Western Union to scam people thus making Western Union gulity of aiding and abetting wire fraud.
|
| 10/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
On XX/XX/2023, I transferred XXXX XXXX to my personal bank account in XXXX through Western Union Bank. This was my first time making such a transaction. During the process, I received a receipt that included a non-transaction fee. According to their promotion, new customers should not be charged additional fees. However, after completing the transfer, I noticed a reduced rebate on my account. I need your help to solve this problem.
My Transaction Tracking number ( MTCN ) is XXXX XXXX XXXX.
|
| 02/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My problem is with Western Union Money Transfer.
I sent {$500.00} to XXXX XXXX in the country of XXXX on XX/XX/2023. The MTCN is XXXX. The person has been unable to collect the money - her bank said the MTCN doesn't exist. I have called Western Union several times- each time they have transferred me from their call center in XXXX to somewhere in the US, and they say to give them 48 to 72 hours and they will respond by email. I haven't received an email, the person hasn't received the money.
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| 08/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
Older American |
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Hi, I purchased a Western Union money order at XXXX for {$100.00} on XX/XX/XXXX. The money was purchased for the DMV for my reinstatement fee. The money order was sent back uncashed. I followed the instructions to get the money back and agreed to pay their exorbitant fee of {$35.00} and sent the copy of the uncashed check. To date, Western Union has not responded. Please help me in anyway you can. I can be easily reached at XXXX, email. XXXX. My address is XXXX XXXX XXXX, XXXX XXXX, NY XXXX.
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| 08/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American |
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I HAVE BEEN SCAMMED BY DOING WESTERN UNIONS TO 2 DIFFRENT PEOPLE ABOUT TIMESHARES. I PAID {$870.00} ON XX/XX/XXXX AND {$900.00} ON XX/XX/XXXX TO XXXX XXXX. I ALSO PAID {$1400.00} ON XX/XX/XXXX AND {$800.00} ON XX/XX/XXXX TO XXXX XXXX. THESE 2 COMPANIES DID NOTHING FOR ME AND I CAN'T CNTACT THEM. THESE PAYMENTS WERE SENT FROM XXXX 'S XXXX XXXX AND XXXX XXXX LOCAYED IN XXXX. I HAVE ALREADY REPORTED THIS TO THE WESTERN UNION RESTITUTION PROGRAM AND THEY RESPONDED. IT WAS NOTHING THEY COULD DO.
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| 11/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Hello Sir/ Madam, I made an international money transfer of {$150.00} into my receivers bank account on XXXX/XXXX/XXXX via Western union. As of now money has not been deposited.
I called them around 15 times, every time they say that transaction has completed successfully. Even though I provided them the proof of not getting it done successfully. ( receivers bank statement since they asked it ) Already tried to contact higher authorities, no answer from them as well.
Please help Thanks
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| 09/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I run a grocery store in XXXX XXXX XXXX, PA. Recently I had taken Western Union agency to provide money transfer services.
On XXXX/XXXX/XXXX, Western Union withdrew {$1500.00} from my bank account though we did n't do any money transfer transactions.
When I contacted WU, they found out that fraud has occurred and the money was taken. Since we did n't do any transaction, it appears that someone hacked into their system, made transactions on our name, for which we are not responsible.
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| 08/07/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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Hi There, Thanks for the giving an opportunity to represent the issueI transfer money through the WESTERN UNION on XXXX/XXXX/2015 to my family in XXXX.
It was direct to bank transfer.
The receiver did n't received money and i request for the refund, even they did n't refund my money. I provide them all the evidences they wanted e.g. banks statement of receiver 's which does n't show that money was credit.
Humbly Request your office to look into it, hoping for the justice on the issue
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| 03/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I sent money ( XXXX $ ) to my mother through western union ( MTCN # XXXX XXXX XXXX ) and i used my XXXX account. I put the wrong address that's why she never had a chance to claim it. I decided to go to onilne help, they told me that there's no way to change the address, and then they advised me to refund it instead. I refunded it last XX/XX/XXXXand they told me that my money will be returned to my account for 7 banking days. Until now, im still waiting and there's no money returned.
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| 09/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/2020 I sent money through Western Union ( Transaction XXXX ) to someone named XXXX XXXX and attached a security question to the transaction, a question that the receiver is supposed to answer in order to get the money. Western Union internally changed the security question and answer and released the money and the name to XXXX XXXX without my permission or knowledge. I am attaching a copy of the text I received that shows a different name. Western Union is helping scammers.
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| 08/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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I purchased a money order in XXXX of 2020 the money order was lost .i made a request on there form for a refund .i payed the required 30 fee for lost mo.they claimed there was a error in my submission .and they would require additional info .weeks later nothing now I cant even get thru to speak to a rep seems like they made it so I cant get past the Automated service my name is XXXX XXXX of XXXX XXXX XXXX XXXX ny XXXX the amount of the mo is XXXX dollars the company is western union
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| 04/18/2015 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
Older American |
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On XXXX/XXXX/2025 I send money thru western union ( online ) to recipient in XXXX XXXX XXXX, XXXX. I received SMS & email confirmation that money went thru and available to recipient on XXXX XXXX. But to this moment as i write nobody knows where the money is in XXXX or here! The MTCN XXXX also confirmed money is available but recipient was told by XXXX. in XXXX that there is no money!! I am sick & tired of this! It is indication of incompetence & very poor service!
Thank You, XXXX
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| 12/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I had canceled a money transfer with western union before it was processed. However they still withdrew {$3700.00} from my checking account. I have called them several times and they keep telling the money has been refunded. Still not refunds and it has been 10 days now. I received an email saying the transaction had been canceled because the payment method was wrong and to try with a new payment method. ( even though I was the one who cancelled and they withdrew the money already.
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| 07/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
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I been using Western Union for many years and my family is been " robed '' for so long and I do not want deal with that anymore. I called Wester Union and they keep me in hold and hang up on me, I just want to know how they can protect me!
No one answer me when I ask what is this hidden fees that they are charging me.
I am tired to be robbed and no one answer me!
When you send money they show you rates and how much money you will receive. When you go get money, is always short!
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| 07/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I did transfer with western union. Online status says delivered. Money was not received at destination. Did online communication with Agent. Agent said that he filed complaint. Agent did nothing. Three times same experience with agent online. I called WU again. Now there are saying here is new complain number. Basically, chat agents have been providing misleading information and keeping consumer complains asides. Hoping consumer issues will be resolved.
Issues are not resolved.
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| 01/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Older American |
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On XX/XX/XXXX and XXXX of XXXX I did two money transfers via Western Union XXXX XXXX. Both transfers failed, so the Company promised me they will refund the money. Those refunds to date havent yet been made, even though the dates set by the Company for this to occur have already been met. On the attached pdf file you may see the Company emails, where they set the dates for the reimburses to be met. Having asked my bank about this they tell me they havent received the reimburses.
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| 02/17/2016 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
Older American |
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I have money trhu wester union, to XXXX, when the beneficiary, when to collect the fund, the beneficiary was told that was no money at agent office. The tracking number for this event is XXXX, the beneficiary for those fund name is XXXX XXXX, Western Union need to be 100 % responsable for their associates or agent. Western Union or their agent playing with people 's money. Also those beneficiary wasting their time and mony to go those agent office, and get a statement is no money
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| 05/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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|
Web |
Older American |
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money was se nt to western union to be picked up by this person Date of Order : XXXX / XXXX / 2017 Amount Sent : USD XXXX Receiver Name : XXXX XXXX tracking number mtcnDate of Order ( XXXX ) is : XXXX : XXXX / XXXX / 2017 Amount Sent : USD XXXX Receiver Name : XXXX XXXX Status : Picked up Status : Picked up they gave me XXXX number which is XXXX when submitted to western they say can not be found, dont know who to contact except western union
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| 10/13/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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Western Union has put my money transfer on hold and asked me to provide more information which I did. I was told I will get answer after 2-3 days. Now ten days passed no answer. Talked to their service staff all I got is that it is in their compliance dept. to subject to approval. Same answer each time I called. I said I want my money back they said they ca n't do anything untill they hear back from the dept. Now I am totally exhausted. What a disappointing service they provide.
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| 11/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I have send XXXX $ through western union on XX/XX/2023 which they promise to receive on XXXXXXXX XXXX XXXX but the money is still not received until today XX/XX/2023 for this I reported many times to the company, the company is just telling to wait from last XXXX days so today I contacted to western union XXXXXXXX XXXX XXXX XXXX. In hope that she will give me fair resolution for my problem but She is saying directly we don't have resolution for your case you just need to wait.
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| 10/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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I lost a money order of {$270.00}. I first contact Western Union and they ask that I mail in my original receipt. On the XXXX of XXXX I mailed my receipt, the required {$25.00} for the process of my lost money order. It has been more than two weeks and I have not heard from this people. My money order receipt and {$25.00} processing fee was send to them by U.S Postal Certified Mail # XXXX XXXX XXXX XXXX XXXX. This certified mail was delivered to them on the XXXX of XXXX, 2020.
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| 07/11/2016 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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I placed a money transfer order with Western Union on XXXX/XXXX/16 for {$1700.00} to help with my parents medical fee overseas. Western Union did not make the transfer and emailed me saying they rejected the transfer of the money and would refund my money in 3 to 5 days.
It has been now 11 days and I still do not have my money back. I called them several times and each time they give me a different answer but the money has still not been returned to me and I do not have it.
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| 01/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
Older American |
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On XX/XX/2020 I went to Western Union Agency located at XXXX XXXX XXXX XXXX. XXXX XXXX California XXXX to make a international money transfer of {$96.00} to XXXX XXXX. The problem was that receiver person identification was expired and could not collect the money ... So contacted Western Union costumer service. They alway put me excuses that they're investigating the case, I never received any refoud yet, please help me I need my money back.
CFPB # XXXX I reported by phone
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| 12/02/2016 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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I used western union to send an international money transfer. My receiver went to collect funds and was told that this transaction did exist in their system. I contacted western union and the representative asked me to call back at a later time since their system was down. By the way its almost always down. I used a different money transfer company to resend money and my receiver was able to collect the same day. I contacted western union to request a refund and way denied.
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| 04/16/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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hi I made an online transaction with Western Union on XXXX XXXX. For an inexplicable reason, the transaction did not go through. After several follow ups, on XXXX XXXX they advised a refund has been processed. Till date i have yet to receive my money back. Please assist me with this, I have called their customer service and escalation teams every three to four days without a result. It is six weeks now since this transaction was rejected and i have yet to receive my refund.
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| 12/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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XX/XX/2022 at about XXXX XXXX. my kids dad sent money through western union for a XXXX gift for our son. The location I went to which is the only one in town. Their machine was unresponsive and I waited for almost 40 min to an hr. It still did not reboot. My child 's father canceled the transaction and was told they don't refund in store. It is almost night time and no one can tell him where or why his funds are lost. No resolve was even attempted on the company 's behalf.
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| 06/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Did a money transfer to a person that I have sent money to before. They gave me a tracking number which I sent to the receiver. Two days later, they sent me a cancel of the transfer? I have called several times and they will NOT give me a reason. I asked tot talk to whoever makes decision and they are protected from giving a reason for the decline and cancellation. I tried several times and they will not even tell me why? I am thinking to send again, but why waste my time?
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| 08/15/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I sent a previous complaint on Western Union. I now tried to submit yet another transaction and have been denied again. I now have to call again and go through the same frustrating process that should have been resolved with my previous transaction. this is so frustrating to be overseas and subjected to this kind of services from Western Union. Please publish this and my previous complaint. may it will prevent other military members/veterans from going through this misery.
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| 11/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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This matter is with the Western Union.
I sent {$150.00} to my daughter in XXXX on XX/XX/2022 XXXX : XXXX XXXX XXXX. The money was never made available to the recipient. Upon checking with them, they told me that the money was collected in XXXX - XXXX ( two different countries ). On my App does not show that the money has been picked up.
They further say that there is nothing they can do as the investigation is underway. I need my money as my family is without food.
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| 03/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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While being on a vacation in XXXX I needed some amount of cash and made an online transfer to myself in {$200.00} using Western Union website on XX/XX/XXXX. On XX/XX/XXXX I realized that the funds will be available to pick up only on the day when I have to fly back and I cancelled the transfer. According to the cancellation receipt I had to receive money back in 7 business days but it has been gone already three calendar weeks and I still have no money on my account.
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| 03/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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From my western union account money was transferred to the unknown person in XXXX. I have raised a complaint with western union, they created a case # XXXX and told me file a complaint through bureau using the provided case number. This was happened in XXXX. I Just have the name of the person and bank account number in my western union account and did not have a correct address of the person.
I have already blocked my western union account for further transactions.
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| 03/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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My Western Union account was compromised on XX/XX/2019 for {$820.00}. The company is refusing to refund my {$820.00} when I did not authorize this charge. They are refusing to go after the individual who picked up the money who I do not know. I believe one of western union employees went into my account and used it to send money overseas. I know they were reported to the FTC due to scam and fraud issues last year and yet they continue to allow these things to occur.
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| 11/17/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
Servicemember |
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I have a Western Union money order that was made out to me. I tried to cash this money order at a WESTERN UNION facility. They do not cash their own money orders!! It seems Western Union will gladly accept someone 's money but will not give it to the person it is made out to.
The only place to cash Western Union money orders is at check cashing places that charge 8-10 % of the amount! I just called around.
This is ridiculous and takes advantage of the consumer.
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| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I transferred some money from XXXX to XXXX for my son who is visiting the country. When he went to the Western Union office to pick up the cash, he was told he can only get it from a XXXX Bank Account. He does not have a XXXX Bank Account and can not get one with a XXXX XXXX.
I have asked for a refund two weeks running and have had no response.
I have copies of Western Unions transfer process which advertises cash pickup and would not have used them otherwise.
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| 08/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Hi, My name is XXXX XXXX, last month I tried sending money and I made a mistake on a WesternUnion transfer. I was told to go to the XXXX I had originally done the payment to get my refund, however, there was always a error message. I called WesternUnion and they told me I had received the refund which isnt true. The man I spoke to told me to a expect a call to do further investigation, but its been weeks and I still havent heard back. The tracking number is XXXX.
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| 01/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Confusing or missing disclosures
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Web |
Older American |
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I have had a western union account for 2 years and a transaction in XX/XX/2022. When I tried to make a transaction 4 days ago my account had been deleted and all bank & personnel information was lost along with rewards for deducting fees for bank transactions. They have not been able to resolve any of the above issues. I didnt ask for my access to be deleted and sent them photo copies of past transactions but still cant resolve my issues.
XXXX XXXX XXXX # XXXX
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| 12/18/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
Older American |
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I have a mortgage with XXXX ( XXXX XXXX XXXX ). I wanted to pay on line so they transferred me to Western Union Speed Pay on the web. I put in all my information, and submitted it. After that, I realized that I may have left off a digit in the bank routing code, but there was no way I could tell as the pop-up screen was gone. I would like Western Union Speed Pay to send a confirmation or problem report to the email address I provide, it would make life simpler.
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| 09/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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|
Web |
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I purchased 2 money orders in the amount of {$500.00} each. I sent in all the information requested to reissue a refund check to me. The problem is this company is telling me that they don't have my information after 30 days. I sent the information in via Priority Mail by the USPS. I have the tracking number which is XXXX. It was delivered on XX/XX/2020 @ XXXX XXXX. Can someone of higher authority please help me track where my money is I truly need my refund!
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| 02/02/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
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XXXX USES WESTERN UNION TO TRANSFER CASH TO FOREIGN COUNTRIES. There are n't any signs displaying the Western Union charges of {$9.00}. XXXX charges {$10.00} instead of the correct price of {$9.00}. Please insure that XXXX charges the correct amount of {$9.00} for money transfers by Western Union and that it displays Western Union signs displaying the correct prices as soon as possible. The address of this XXXX location is:XXXX XXXX XXXX , XXXX , VA XXXX.
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| 03/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I transfered {$170.00} thru Western Union App international money transfer last XXXX XXXX 2021. It was promised to receive the amount to receiver 's bank account on XXXX 2021. It is XX/XX/XXXX already and the money was still not delivered. I keep tracking but its still not delivered to the said date it was supposed to be received. I call the consumer financial hotline but it keeps me waiting on the line. I am worried of what happened to the transaction.
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| 10/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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Tracking number XXXX XX/XX/2018 transfer amount {$170.00} USD Total pay in cash {$180.00} exchange rate XXXX XXXX Tranfer amount XXXX XXXX Western Union has yet to correct the convertion mistake they made and are requiring I pay more money for them to correct their mistake. I have called several times and emailed all requested documents proving the failure to convert the correct amount. Several cases have been created to in attempt to resolve the issue.
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| 05/23/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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In XXXX 2016 i sent the funds to XXXX for XXXX $ $ so ... i paid pretty big fee for the that service and western union was supposed to reward me for XXXX $ XXXX gift card for placing the order as me being a new customer. The incentive never was awarded.. i indicated the email that WU was supposed to use XXXXXXXXXXXX. I gave them a call to discuss this issue but they continue saying to keep waiting which does not make any sense. Hopefully you can help me
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| 05/10/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
Older American |
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I purchased a money order from Western Union in XXXX XXXX # XXXX. The money order was never used and is still complete and unsigned. The money order number is XXXX and I do n't have the purchase date. The amount of the money order is XXXX ( XXXX Dollars ) but Western Union Services says they will only cash the money order back in for XXXX ( XXXX Dollars ). I feel this is illegal as the original amount spent on this money order was XXXX ( XXXX Dollars ).
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| 04/29/2016 |
Yes |
- Money transfers
- International money transfer
|
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Web |
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Western Union online money transfer : XXXX/XXXX/2016 - {$59.00} WESTERN UNION XXXX : CAPTURE ID : XXXX INDN : XXXX ID : XXXX WEB MTCN : XXXX Date available in receiver 's country : XXXX XXXX, 2016 Western Union took the money out of my XXXX XXXX XXXX account and held it for 7 days. Today is XXXX/XXXX/16 and they are still holding the funds without contacting me. I contacted them online and by email to request an immediate refund. They refuse to respond.
|
| 07/16/2015 |
Yes |
- Money transfers
- International money transfer
|
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|
Web |
Older American |
|
I 've been trying without success to talk to Western Union About my inconsistent attempts to send money by using their website. I 've been a customer of theirs for many years. Over the years I 've probably sent XXXX of dollars in money transfers over the Internet. The website will not handle my information. I get error messages it wo n't allow me to even complete the transfer. Transfer is not declined the website simply will not work to let me place it.
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| 03/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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In brief I contacted the Western union customer service to inform them that both transfers domestic wires were canceled by their office. The person I sent the money to had some issue with Identity in their system, so I was instructed to get a refund for transactions : Date XX/XX/2022 XXXX XXXX. XXXX for {$200.00}. and XX/XX/2022 XXXX XXXX. XXXX for {$200.00} the wire charge should be returned as well I was told the money would be back by the XX/XX/2022
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| 09/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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XX/XX/2019 XXXX : WIRE TRANSFER To whom it XXXX concern : I went to transfer money via Western Union XXXX at a local XXXX only to be told that I was forbidden to transfer said money as there was a security issue which has been present since XXXX of 2019. I have sent numerous emails and spent hours on the phone to have this issue addressed to no avail. Please remove this alert or provide a detailed explanation as to why I am unable to use your services.
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| 11/29/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
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Web |
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Received notification that Paymap Inc. and the CFPB has reached an agreement regarding the XXXX program ( AP File No. XXXX ). I either did not receive or have misplaced check and was advised via letter that I needed to request a reissue check by XXXX XXXX, 2016. I failed to do this as I was on vacation. I understand that my check would have been in excess of {$400.00} and I would like to see if consideration could be given to have a check reissued.
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| 03/19/2016 |
Yes |
- Other financial service
- Credit repair
|
|
|
Web |
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Western Union send a XXXX form for the year 2015, claiming that I had work for them that year and they paid me {$1500.00} but that never happened, they report that income to the IRS, this is a fake income because I never received any income from this company in the year 2015.
I can not file my taxes until they clean this fake information up in writing.I had send them a certify letter to ask them to fix their mistake, but they never answer me back.
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| 08/20/2019 |
Yes |
- Credit card or prepaid card
- Gift card
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- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
Attempted activating a Western Union gift card. Made more than 30 phone calls and received a message stating " Call Later '' No one answers the phone. Spoke to more than five people, and no one knows what to do. I had a Western Union representative call a special number, and they got the same run around as I did. I can not activate the card. I received the worst service ever. When someone didn't know what they should have, they hung up the phone.
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| 07/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I initiated a transaction of $ XXXX/- from my XXXX XXXX XXXX Account to XXXX bank account on XX/XX/XXXX and was promised money will be deposited on XX/XX/XXXX But I did not see money until now, when I called Western Union about this, several time ( 6-8 times ) I always got different answer and no one tried to help me with my money I do not know where is my money and how will I get it from western union They do not call or send email on its status
|
| 10/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I made a money wire via my XXXX credit card for XXXX $ to a friend in XXXX using Western Union via their website- I opened an account for myself with them today just before this transaction 2 transactions were charged on my card instead on the single one I made.
My bank thankfully caught that and cancelled the second fraudulent one.
Western Union was showing both in their system as they were made by me. I had them cancel my account for safety.
|
| 09/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Have been a customer for years - Promised rewards for transfers.
Always sent money to XXXX, XXXX where my spiritual family ( which I have visited more than 3 times over the years ).
Have been denied a transaction to an existing recipient and subsequently denied access to all services from XXXX XXXX without explanation.
In these times of need, it affects people personally.
No response but still marketing emails showing 'Points ' available.
|
| 05/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I initiated a transfer through western union to a relative bank account in XXXX and western union placed the money on hold and wanted an Id for my relative my relative submitted the id a couple of days back western union refuses to release the money even after that I told them to just refund it and they keep saying give the is and refuse to refund the money the tracking number is XXXX XXXX Picture was emailed to my Id for the western union site
|
| 03/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I purchased a paper money order on XXXX. I sent it in the mail a day later. My bank still has not received it. Today, I attempted to cancel it using my phone. The Western Union dedicated to money orders is inoperable because it disconnects after a long sales pitch. The main line is not designed to resolve my issue. The chat function is also not designed to resolve my issue. I have both the store receipt and the stub from the money order itself.
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
I made international money transfers to XXXX XXXX. on XXXX for $ XXXX fees.Then i call WU to get my refund but the staff made a cancellllation instead.I call several times but WU gave different excuses and gave me 3 different case numbers.I had the reciept sfter their system confirm the transactions is paid for using my debit card ending in XXXX.The money was not there.attach is the reciept wu email me as proof that it was paid for on that day.
|
| 05/19/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I own a small business and made a purchase with a manufacturer in XXXX. I made the payment through Western Union and the funds were deposited into the Bank of XXXX, the recipient 's companies bank account. Since the funds were released I have not heard from the company and or their representative. Communication was done via email. I sent several emails with no response. I was purchasing ditial pictures frames and memory cards with plastic case.
|
| 08/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
All I needed was a replacement money order. My money was messed up, couldn't read. It's a rent payment. There are 2 money orders. {$500.00} and the other for {$50.00}. I would appreciate your help very very much.i had waited 31 days for refund. They said they never received my copy 's? Then, I e-mailed them copy 's. I will attach my copy 's now. Thank you very much XXXX XXXX XXXX XXXX XXXX XXXX, Ct I'm a senior so I hope I can attach properly.
|
| 06/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
My Western Union account was compromised and unauthorized wire transfer was made using my husbands debit card for a joint XXXX XXXX Account. I have since filed a police report and am working with Officer XXXX Badge # XXXX in regards to the charge. The information has been forwarded to Western Union at fax # XXXX-XXXX-XXXX-XXXX Attn : XXXX XXXX. I was a victim of identity theft by a 3rd party and should not be held liable. ( MTCN ) is : XXXX
|
| 01/20/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
As per attached letter and agreement between CFPB and XXXX ( XXXX ), XXXX sent me the reimbursement check {$440.00}. However, I was not able to deposit the check on time due to relocation, and the copy of the check was given to me just recently. I called the number on letter and requested to reissue a check as it is already expired. Unfortunately, my requested was denied. They recommended to contact CFPB to resolve the issue. Please, advise
|
| 03/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I enrolled with XXXX XXXX many years ago ( XXXX )? and have never received any documentation about my payments, despite asking repeatedly. I have now discovered that they were not making accelerated payments as described in their literature/contract, and I have not made headway on my mortage as expected. I have since dropped out of the program but want to ensure that I am part of the agreed upon settlement between the company and consumers.
|
| 07/07/2015 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
1. Wester Union have money transfer program from a Bank account to Bank Account for no charge but it never works.
2. Alternatively you will pay {$5.00} for money to be picked up at Western Union. Once I did that it put money on hold, and is asking for receiver scanned photo ID, which if I knew before committing to transaction would have canceled it. Now Western Union will not cancel the transaction without a written letter of explanation.
|
| 03/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I made a payment to XXXX at XXXX XXXX and it said it will be available in 30 MINUTES, it is now the next day and my family still hasn't been able to get the money their in desperate need of. I called and that day and all phone lines where busy. I called the next day and an agent was rude to me getting straight to the point and rushing me and not even asking if I need anything else, at the end of the day my money has still not been sent.
|
| 10/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XX/XX/2020 {$1300.00} I went to receive money that my uncle XXXX XXXX sent me for my back payment on rent and the rent for the month of XXXX. I need this money today because my leasing company has been super patient and gave me a deadline to turn the money in. I need this funds to be released. I a full-time XXXX XXXX and Im not from Texas so me getting removed from my residency and getting an eviction under my name is not a good thing.
|
| 03/03/2017 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I used Western Union to wire money. They give the option of paying with a credit card. They do not give clear notice that this may/will incur significant fees from the card. They list this at bottom of page, with a number 2 that does not correspond to the credit card selection. This is, to my mind, intentionally misleading. At no point in the transaction was it clear that I would be charged over {$25.00} in fees. Thank you for your help.
|
| 06/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I sent {$100.00} to a friend in NY on XXXX / XXXX / 17 . It took a week without receiving the money. I tried callin g Western Union on s everal occasions but all to no avail. And now when I checked on the phone, they are telling the money has been paid to someone in Colorado, why Colorado when the money suppose to go to NY? XXXX This is definitely a scam fro m Western Union!! XXXX Lesson learned ... never use western union.
|
| 07/07/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
My wife used to send money to XXXX. she died XXXX 2015. I continued to send money but did not delete her name or add mine. requested refund of XXXX due to non contact of recipient. Faxed copy of death cert, XXXX forms of gov id and notarized signature. WU req Letter of Probate. Assets devolved to me and probate not necessary and did not occur. My wife died in XXXX and could not have sent money in XXXX. Common sense should prevail.
|
| 10/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Using Western Union, I wired {$200.00} in cash to relatives in XXXX NC. They were unable to receive it because WU was not processing payouts due to the hurricane. I cancelled the transaction on XX/XX/XXXX. Operator XXXX told me I would receive my money back in 24-48 hours. Since then, a week and a half later, I have called 3 more times, each time being assured I would get a number that would get my cash back '' in 24-48 hours. ''
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I was involved in a romance scam between XXXX and sent money to the person through XXXX XXXX, Western Union, XXXX XXXX and also through XXXX These were either done in person or through there apps.
This is not part of the settlement that was already done through Western Union ending XX/XX/2017 and XXXX XXXX ending XX/XX/2017. These are all transactions happening after the dates, and I wanted to start a new case towards these.
|
| 04/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I submitted a complaint to XXXX on XX/XX/2021 detailing XXXX XXXX 's fraudulent activity towards my account ( Complaint XXXX ). XXXX improperly closed the complaint upon receipt of an irrelevant response from XXXX XXXX. XXXX XXXX 's response contained no facts related to the complaint and referenced an unrelated money transfer.
Please reopen the complaint XXXX and compel XXXX XXXX to respond to the specifics of this complaint.
|
| 03/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
I filed a complaint with cfpb # XXXX. The company responded on XX/XX/XXXX. The company 's response was that our claim was not filed properly, and they returned our documentation on XX/XX/XXXX. They also stated they have concluded the investigation however they have provided a XXXX reference number if I had further questions. I emailed the Executive Resolutions Dept of XX/XX/XXXX disputing their claims and have not had a reply.
|
| 06/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I received a letter around XXXX XXXX informing me that a transaction through western union of XXXX was never received so I followed all rules by sending a copy of id and the bottom part of letter filled out by a deadline which Im positive I made the timeframe but they never sent my funds back As mentioned Ive emailed they dont respond Ive called and they say nothing is found and no knowledge on the letter I received from them
|
| 09/15/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I had posted an ad looking for XXXX tickets to a concert. I was contacted by someone named XXXX XXXX who had provided me pictures of the tickets and had agreed to send them via fed ex. They required me to send the money via western union in XXXX. I had sent the money and then they stopped responding to my texts. The money was picked up before I could cancel the transaction and the receiver no longer answers my calls or texts.
|
| 10/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I started the transfer of {$500.00} XXXX on XX/XX/XXXX at the time of the transaction on the website says XXXX to XXXX days but it sent an automated e-mail saying receiver will receive the money on XXXX, I called them since XX/XX/XXXX, they do not provide any information of where the money is, the receiver also could not verify the amount is credited to his account. The money is extracted from my bank account on XX/XX/XXXX.
|
| 12/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XXXX/XXXX/XXXX, I woke up to emails from western union stating two large sum transfers were initiated and picked up totaling {$5000.00}. I did not make these transfers nor did I authorize them. I called western union to report the fraud and was told all they could do was close my account. They did not give me a fraud file claim number or any additional information and are unwilling to help investigate or recover the funds
|
| 02/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American, Servicemember |
|
I purchased a money order while out of town in XXXX, Georgia to payment my car payment for {$550.00} from XXXX 's on XXXX XXXX XXXX. The money order was lost in the mail. In XX/XX/XXXX I sent them the required paper documents to XXXX XXXX in XXXX, Colorado but they said they did not get it. I send it to them again by email and they send me back a copy of the money order showing who cashed it. I would like my money please!
|
| 08/31/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Several years ago, we opted into the XXXX program.
A check was issued on XXXX XXXX, 2016 in my late husband 's name. Upon receipt of said check, I contacted XXXX XXXX. Per their instructions, I submitted proof ( Death Certificate ), of my husband 's demise. I was told that a check would be issued in my name in about 14 days. As of this writing, I have not received the check. Calls and email to them have been to no avail.
|
| 10/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I submitted Western union with copies of the money orders I purchased. Now they are requesting proof I sent copies everthing. I have no of those things anymore because my house was robbed and XXXX XXXX XXXX XXXX for XXXX lost all personal documents. I submitted {$2500.00} in moneys to them {$1000.00} {$1000.00} {$400.00} {$100.00} to date I have not received anything from them. This information was mailed in XXXX, XXXX.
|
| 06/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Western union investigated me and made the decision to not allow me to send money to my cousin for my son while hes on vacation with FAMILY! I have used them once before but now they are providing no service so again I ask why do establishments like western union exist if they can provide no service? Please help Understanding there is a lot of fraud, however, with inadequately trained staff its like rolling the dice.
|
| 04/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XXXX, Inc.withdrew four bimonthly payments in the amount of {$960.00} each. They were withdrawn on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. These payments did not reach my mortgage company the XXXX. When I contacted XXXX , XXXX . I was told that they mailed the payments to XXXX and they will look into where the funds are and get back to me shorthly. This was on XX/XX/XXXX. I have not heard back from them.
|
| 02/17/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I wanted to rent a house for my vacation for new years. The person who put his apartment 's advertisement for rent in XXXX asked me to transfer rental amount by western union. At the beginning I had doubt about it. But I saw that XXXX approved that person ( as it mentioned by government issued photo ID ) and also people left good feedback about that host, i trusted that person by these facts and sent money to him.
|
| 11/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
{$500.00} was sent through Western Union to XXXX. The email containing the tracking number was hacked. A XXXX agent released the funds to a person who was not the designated recipient. When I contacted Western Union, they claimed their records showed the funds were released to the correct person. There would be no refund. I was to get the funds back from the person who collected them. I have no idea who that was.
|
| 01/05/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Someone hacked my Western Union money transfer account on XXXX XXXX 2017. Attempted to do XXXX transactions.
1 ) The amount {$540.00} and I received notification in email that amount is picked up.
2 ) After 10 minutes of XXXX transaction there was XXXX transaction for amount {$640.00} was made, however this was rejected by system.
In both cases country of receiver is XXXX and appears to be done by same person.
|
| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I Decided to send money via Western Union to my brother because my sister was hospitalized. I wanted the money to be there on time that means the same day money transfer. However, my brother was not able to get the money until now. I requested Western Union to cancel this transaction after several days, but Western Union was not able to send the money me my money back via my account that I made the transaction.
|
| 10/22/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I sent {$2000.00} to a girl in XXXX and when I looked up the MTCN # it said the money was received so I texted the girl and she said she did not pick it up so I asked XXXX XXXX what city was the money picked up in and they told me and its XXXX Km from where she lives and she is a school teacher and works very long hours so the only time she would be able to get the money is on weekends.
So I want a refund.
|
| 09/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
Elderly woman received call from grandson that he had been in an accident and was now in jail and needed money wired to him to get out. Described all kinds of injuries. Had a supposed public defender ( XXXX XXXX at XXXX case # XXXX ) call with explanations and directions to go to local XXXX XXXX with {$500.00} cash and Western Union the money to : XXXX XXXX XXXX XXXX XXXX XXXX Western Union tracking # XXXX
|
| 01/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I initiated the transfer of money to my home account in XXXX on XX/XX/2019 through Western Union via XXXX to my family account. The money transferred {$1100.00} went into Compliance check very next day and I submitted information asked by them. Later I got reply that this process will take up to 5 days, but even after 20 days I have not received any update on the same or any reply to my multiple messages.
|
| 07/16/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
Received a Western Union money order that I ca n't deposit for XXXX days. Says I have to wait XXXX hours. I was under the impression that money orders are prepaid and available right away. I 've searched the internet high and low for anyone else encountering the same thing. Found nothing about this, nothing on Western Unions website ether. Everything I did find read like it should be available right away.
|
| 09/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/2018.
{$970.00} I went to western union on XX/XX/2018, to send money to my sister they told her they were returning the money back, {$970.00}. When I called them I felt harrased from so many personal questions from them and they just told me without any explanation that I was banned from sending or receiving money from Western Union. I need an explanation because I've been a Customer for year 's.
|
| 08/15/2016 |
Yes |
- Other financial service
- Money order
|
- Customer service/Customer relations
|
|
Web |
|
|
The post office destroyed my money order, making it undeliverable to pay my bill, and sent me a letter of apology, but will not compensate me for something caused by their negligence. It also made my bill late. I obtained the initial money order at XXXX and was told I would have to add an additional fee to resend the money order. This is unacceptable! I am XXXX and on a very limited income. Please help!
|
| 01/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
International remittance was sent via Western Union and XXXX payment services by perpetrators whom had access to personally identifiable information transmitted through electronic means for the purpose of extortion of monies during the covid pandemic. The transaction numbers provided in addition to the phone numbers in question from non-domestic numbers are questionable and require further remediation.
|
| 10/30/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Fund transfer was done on XXXX XXXX 2015 and suppose to be delivered to receiver by XXXX XXXX 2015 but till XXXX XXXX fund not received. As per Western Union money delivered to Receiver 's bank and Case XXXX was opened and resolution till today. receiver have to go to the bank every day to check but no fund in the account and receiver 's bank has no record of fund transfer received from Western Union.
|
| 08/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
{$2700.00} transferred by me via Western Union was not received by the recipient in XXXX. Attached is the bank account statement of the recipient that shows the Western Union deposits received by the receipient. A deposit of XXXX reais ( {$2700.00} ) scheduled for XX/XX/2021 is missing!
I have written to Western Union and sent an appeal as they claim the funds were sent but have not provided proof
|
| 12/19/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
After almost 3 years of sending money to my in-laws through western union I am now being denied access to the service without explanation. Since XXXX Western Union will not allow me to send money any longer. I have contacted them several times and they say they are not allowed to tell me why my account has been closed, why my receipt history been deleted, or why I am no longer allowed to send money.
|
| 05/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/XXXX Transferring {$1500.00} from XXXX, TX to XXXX, XXXX, XXXX.
Transaction started from XXXX XXXX # XX/XX/XXXX, XXXX XXXX XXXX, XXXX, TX was blocked ( got phone message ).
Called XXXX number from WU message, operator cancelled transaction without any additional information. Got reference to Terms And Conditions on WU website. Did not find any information on why my transaction was cancelled
|
| 08/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This is related to CFPB complain - XXXX.
Money is not deposited in receiving account.
I demand to know telegraphic transfer copy ( XXXX XXXX ) or a XXXX in the standard format of electronic communication for transfer You can not close out the case simply writing money was delivered when there is no money in my account at destination.
It is your job to prove money was delivered as instructed.
|
| 01/23/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I received a reimbursement check from PayMap. The envelope that contained the check was stuck between other documents. Yesterday, XX/XX/XXXX, I found the envelope and the check. However, the check says that it is to be voided after XX/XX/XXXX. I contacted the number reflected in the paperwork, XXXX and was told that they could not assist and directed me to the Consumer Financial Protection Bureau.
|
| 08/17/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have been paying a third party to submit my mortgage payments to pay off the loan faster and save me interest. XXXX XXXX through Western Union is charging a fee of {$2.00} per payment and probably another joining fee, unbeknownst to me. I want to quit being fleeced by XXXX XXXX and get my money back. They are not entitled to any money they have collected from me in over 16 years. This is fraud!
|
| 06/15/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Western Union took { $540.00} out of my bank account via debit card hack by a scammer/hacker under the name of " XXXX XXXX '' ( that 's not suspicious!! ) even though this name in no way is similar to my own name. And then upon being notified that it was a fraudulent charge and was still pending on my bank account, they refused to cancel it or reverse it. {$540.00} on XXXX / XXXX / 17
|
| 10/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
hello : i sent XXXX dollars to my brother in law over seas with western union.
after 55 days i was told the transaction was declined and for the last 4 days i have been trying to get a refund and i got no good answer, every time i call am put on hold for a good hour and a half then they till me we will call you back with an answer.
i never got that call my name is XXXX XXXX XXXX XXXX thanks
|
| 05/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX I made a transfer of {$72.00} once I realize I call and cancel the transaction XX/XX/XXXX. once is wasn't returned with in the 7 business day. I contact them once again and they stated that it was not cancel until until XX/XX/XXXX with additional 7 business then when it was not refund by XX/XX/XXXX that the 7 business date. I contact the executive team that didn't email me back.
|
| 10/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I have been using western union for over 20 years western union block my account for no reason and requested that i appeal or write to them upon doing that they apologized after 45 days and alledged that my account have no problem that it has been all cleared i attempted to use it again i was block for nor reason hence the complaint because this a gross violation of my right as a consumer.
|
| 06/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
I have been attempting to get them to refund the money order as its un-cashable. I have the money orders. I have brought them in person and called and they requested that I fill out the form on the website. The form does not work and gives you an error message. They refuse to help on the phone or in person. I am out XXXX and they do not care. I need them to process the refund immediately.
|
| 06/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was asked If I was interested in making money weekly. I was told I can change my XXXX into XXXX. He informed me that I could send the money to ANYBODY I wanted to and he was going to add a XXXX to the end and that and send it back to me. All I had to do was send him half.
Ex. I send {$150.00}, he goes in the system and add a zero ( {$1500.00} ) and I was supposed to send him {$750.00}.
|
| 05/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This is a complaint against Western Union : I made a money transfer to XXXX of {$2000.00} on XX/XX/2023 and was charged a transfer fee of {$170.00}. I made the same kind of transfer on XX/XX/2023 for {$2000.00} to the same recipient and was charged a transfer fee of {$50.00}. My question ( which was not answered by the company when I called to find out ) is why the increase of {$120.00}?
|
| 06/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used western union to send money to a vendor bank account. On their website, it shows it is complete even though the bank account the funds were sent to has not received the funds. Even their online tracking system is showing that the receiver has not received the funds into the account. The transfer should have happened in 7 business days. Its been 30 days now and still no resolution.
|
| 10/31/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I transferred {$1000.00} ( XXXX XXXX US Dollars ) to XXXX after paying {$16.00} ( XXXX a fee of {$16.00} ( XXXX dollars ) through the Western Union payable to my younger brother on XXXX XXXX, 2016. As of today, XXXX/XXXX/16 the money was never paid out to my brother. The Money transfer control number is XXXX Western Union refused to refund my money to me as well. Please help out. Thanks.
|
| 06/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Western Union 's system did not honor promo code.
I applied a code for free transaction fee and the system accepted it but then I received an email with the transaction fees applied.
I tried contacting Western Union by phone, chat and sent email to their webcare email to get transaction fee refunded and was denied.
XX/XX/10 Date of transaction Amount of Transaction XXXX Fees- XXXX
|
| 11/17/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On, XXXX XXXX, 2015, I sent {$100.00} to XXXX XXXX who was in XXXX atthe time. He did not have the proper identification required to collect thefunds that I sent him.
I was told by Western Union to cancel the transaction. The transactionwas successfully cancelled by Western Union on XXXX XXXX, 2015. However, Ihave yet to receive a credit on my XXXX debit card issued by XXXX XXXX XXXX.
|
| 02/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
Western Union refused to refund {$420.00} for money order bank refused to cash. They were sent proof three times. First time lost it, second two times refused to read it.
More than 3 dozen emails, calls, and chats, still refuse to refund. Frequently don't answer. Call center cuts off. Supervisors refuse to answer calls.
I would like any reason not to sue them in small claims court.
|
| 12/13/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
WESTERN UNION FINANCIAL SERVICES , INC. XX/XX/2017 somebody used my name and at western union money transfer signed me as Co signer for there personal guaranty with my consent amount I came to found out is this person used me as an Co signer Western Union Financial Services , Inc. in connection with a debt our client claims to be owed to them by XXXX XXXX in the amount of {$18000.00}.
|
| 12/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent XXXX dollars to my wife in XXXX via XXXX XXXX. The store that made the transaction for XXXX XXXX is " XXXX XXXX '' XXXX XXXX XXXX XXXX XXXX tx XXXX XXXX. the money transfer was made XXXX XXXX th XXXX. To this day the money is " missing '' and XXXX XXXX representatives dont answer phone calls. Please help me, i need this money for medicin for my wife. Thank you for your time.
|
| 12/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent {$670.00} plus a {$33.00} fee with western union on XX/XX/XXXX. The money should have been available on XX/XX/XXXX but when the receiver went to pick it up he was told it was on hold. Then I suddenly got an email saying it was picked up, but it was never picked up. Ive contacted them multiple times just to be told the money was picked up. I think an employee stole the money.
|
| 09/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
Money orders were stolen from our office in XX/XX/XXXX. I contacted Western Union customer care and was directed to file an online Payee Affidavit for each stolen money order and submit it through the mail which I did. After calling Western Union several times I have yet to receive an answer as of XX/XX/XXXX as to the status of my stolen money orders totaling more than {$10000.00}.
|
| 04/27/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Western Union withdrew {$3000.00} from my account on XXXX XXXX, 2016 for a money transfer. The money transfer was cancelled but the funds were never refunded to my account.
I have called western union numerous time but every time I get a promise of resolution within 24 - 48 hours. As of the date of this complaint i.e. XXXX XXXX, 2016 Western Union has still not refunded my funds.
|
| 08/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
Ok western union money order was stolen nd cash in which wasnt the person my mom pays rent to .. when i made a claim nd did process which im at the last step .. so waiting for my refund. Its still be pending since last year XX/XX/XXXX i recentlly contact them on XX/XX/XXXX and its still pending i noe thats does not take that long they are so unprofesstional ..please can u help me
|
| 01/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have been using XXXX XXXX online for the last couple of years and never had a problem. Over a month ago I had problem with a transaction and was blocked. I asked what the reason why and they send me out a verification forms..I file it out and send all documents. They said they would take two weeks. We're going on a month now. I keep asking what the problem is I get no response
|
| 07/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Western Union was used to send money to the XXXX as we do each month. We sent the money on XX/XX/2018 at XXXX XXXX Central time. Western Union has a new policy where they take the money out of your account but it is not ready for pick up for about 7 days. They are using the consumers money for their gain.
tracking number is XXXX for the first transaction and XXXX for the other.
|
| 08/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I purchased 3 money orders 2 years ago and they were purchased from XXXX XXXX Western Union did not honor the money orders XXXX. XXXX. XXXX I have contacted Western Union several times and I was told they were cashable by representatives So I deposited them in my bank and it said return to maker I was charged XXXX dollars each transaction putting my account at risk for closure
|
| 11/20/2015 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
Western Union is refusing to release funds of a money transfer and has given no good explanation other than " needs further validation ''. We, sender and receiver, contacted customer support repeatedly, even provided a letter from bank attesting that funds were released to WU on schedule - but not to avail. I attach the email from the money sender to WU with relevant details.
|
| 12/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
Servicemember |
|
Someone did a transfer on my Western Union account and I was not told nor did I authorize this transaction. As I have been experiencing identity theft for the past couple of years, I did not see this activity until recently when my sister sent me money via western Union. I contacted them and they said there was nothing they could do as it had been too long and hung up on me.
|
| 05/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Sender sent the money, when I went to pick it up they had me call to obtain a pin. Once I received the pin they said they had the money but that the sender had to call again. I asked the sender to call and then I went back again and called and they told me that it was picked up by someone else. When I inquired to find out by who they refuse to specify citing privacy issues.
|
| 07/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I wanted to send money to a friend in XXXX TN.
I use Western Union on a weekly basis to send money to XXXX but this was my first time trying to send within the US using online banking.
The site asked me for my bank user id and password.
My bank manager said it must be a fraudulent website.
It looks very real -- just like what I am used to seeing and with the same URL.
|
| 05/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Western Union is sending me email statements to my email address in regards to somebody else My WU account. I have contacted them and they keep refusing to look at the issue since they claim they can not find anything, still I have proof of the emails I receive from them, and I have verified that they indeed come officially from Western Union and is not phishing or spam.
|
| 03/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
An unidentified person called the stores phone and had the assistant manager key in numbers and amounts on the register to fraudulently attain funds.
1 {$400.00} Western Union tracking number XXXX XXXX {$600.00} Western Union tracking XXXX XXXX {$550.00} Western Union tracking numberXXXX the receiver of these funds gave the name of XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 08/17/2015 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
To whom this may concern, For my records, I would like to obtain all documents related to XXXX. This should include signature cards, paperwork, etc. I would like this information because I believe there may be an Electronic Funds Transfer error in relation to XXXX and as a consumer I have the right to dispute and review transfers such as these.
All right reserved.
|
| 08/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Refer Western Union MTCN XXXX Money was transferred in someones account in XXXX using my email id. I 'm a resident of XXXX, and an amount of {$380.00} including transfer fees was transferred by someone in XXXX, USA on XXXX XXXX 2017, XXXX XXXX. IST. I have never registered with the Western Union and someone has fraudulently used my email id for the money transfer.
|
| 09/18/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I have wired {$23.00} and transfer fee of {$5.00} to the XXXX on XXXX XXXX with MTCN XXXX. The transaction did not go through but Western Union did not refund the total of {$28.00}. They said there was an error in the recipient 's account. I told them that it was not anybody 's fault so I just want to get refunded but they saod they will not return my money back.
|
| 05/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
A MONEY TRANSFER WAS AUTOMATICALLY PUT ON HOLD AND A REFUND GIVEN WITH NO EXPLANATION AS TO WHY. I ANSWERED QUESTIONS AND IT WAS TO NO AVAIL WITH WESTERN UNION. I FEEL AS IF I AM BEING DISCRIMINATED AGAINST DUE TO MY AGE AND AM BEING CATEGORIZED WITH OTHER WOMEN AND THAT IS PLAIN WRONG..
AS THIS HAPPENED BEFORE. THEY ARE VERY VAGUE SO HOW CAN I CORRECT PROBLEM.
|
| 12/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
XXXX XXXX I made a payment to a law firm ( XXXX XXXX XXXX ) via Western Union in the amount of XXXX plus the XXXX fee.
XXXX XXXX XXXX is stating they never received the payment. I have spoken to Western Union numerous times about this and they claim that they are not able to reach that firm. They will not take the number that I reach the firm on which is XXXX.
|
| 11/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I send XXXX $ on XXXX XX/XX/2023 by western union and it was promised me that the receiver will receive the amount on the same day that is on XXXX XXXX XXXXXX/XX/2023 but it is received still and today the date is XXXX XXXX XXXXXX/XX/2023 so I talk to the customer care XXXX to 5 times they are just telling me we are working on it nothing else no other solution
|
| 03/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
WESTERN UNION LOCKED MY ACCOUNT WITHOUT EXPLENATION.
SORRY... IS NOT ENOUNGH.!!!
I HAVE BEEN XXXX CUSTOMER FOR MORE THEN 20 YEARS.
I AM RETIRED AND I NEED THE SERVICE.
WHAT KIND OF CRIME HAVE I COMMITED AGAINST XXXX???
I LIKE TO KNOW, SO I CAN APPOLOGISE, PAY FOR THE CRIME, CORRECT THE PROBLEM, OR DO WHATEVER THE LAW REQUIRES.
BEST REGARDS, XXXX XXXX
|
| 10/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
Western Union allowed a fraudulent payment from my debit card on XXXX XXXX XXXX in the amount of {$2100.00}. After contact from both my bank and me, they refuse to refund the money to my account. They also said they would give me a fraud account number to file with the local police, which they have not done. They allowed this charge without my pin information.
|
| 09/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Western Union is the financial institution that opperates in XXXX. The problem is that XXXX Americans living un the UA need to help our families there, so se send money through WU in USD and the WU complete the transaccin instruccin CUC the cuban currency that has no value. Why not given our famlies in XXXX USD instead of cuban CUC? The exchange is unfair.
|
| 05/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hello, I have an account in Western Union Money Transfer. I have my sister 's contact and bank details stored as a receiver in my account. Between XX/XX/2022 and XX/XX/2022 somehow someone changed the bank details for this receiver. When i sent money to her a month ago, it was sent to the wrong bank account and the transaction was accepted and completed.
|
| 12/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
I have transferred money using Western Union on XX/XX/XXXX and its been 7 days. The receiver had not yet received the money and when called to the customer service they are rude in responding by saying that they don't know when the money will be transferred. Is this the answer that the customet expects to have?
The customer agent 's name is XXXX XXXX.
|
| 10/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent XXXX 's friend to XXXX {$500.00} a month ago, but he can't get it. I need a number to return them. My friend can't get money. He gets the message : transaction rejected. It used to be easier when I called and they gave me a number for a return receipt, since I paid in cash. I have not been able to get my money back from Western Union for a month.
|
| 09/09/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I have a debt collection on my credit report for two years i put multiple disputes in for it and still got no where. I called XXXX XXXX who told me i dont owe western union and sent me a letter to have it taken off and i dont owe them please take off my credit report asap. Case number is XXXX for the dispute i put in may that is still open and its XXXX.
|
| 03/13/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Tried to make a money transfer to XXXX via Western Union today sunday. They were able to take the money from my account very fast, but then denied the transfer without giving any explanation. Now they say are not responsible if I DONT GET MY MONEY TODAY BECAUSE IT DEPENDS ON MY BANK. tODAY IS SUNDAY..THE BANK IS CLOSED AND THIS MONEY IS FOR AN EMERGENCY
|
| 06/02/2015 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
When I am sending money from Western Union using Mobile application, they are giving different/lower rate, while when I send money from Westernunion.com website. It shows different rate.
I thought mobile app is only for purpose of making it easy as Western Union never mentioned about rate differential/reduction if we are transferring it via mobile app.
|
| 04/28/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I have made an international money transfer through a major Financial services company.After 1 week I received an email saying transaction was cancelled and i will get refund soon. Almost daily i am calling the customer care for the refund. Its been XXXX weeks i am waiting for the refund. I am suffering a lot XXXX because of this issue. Please Help me.
|
| 06/15/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Today I received an email from Western Union. The email stated that a {$270.00} transaction failed. This transaction was between a person posed as myself and my mother. The transaction was going to someone in XXXX, but we live in XXXX. I believe my identity was stolen. My ID has been stolen and I believe someone tried to make a transaction with it
|
| 10/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
Send money through Western Union on theXX/XX/XXXX to pay a bill but the company sent it back through Western Union and there were supposed to give me my money back that I paid the company in the amount of XXXX. It was settled on the XX/XX/XXXX and I was supposed to receive my money on the XX/XX/XXXXXXXX. Company refuses to give me my money back
|
| 03/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have transferred money to XXXX on XX/XX/XXXX but the money has not been transferred to my XXXX account and requested to cancel the transaction and they told they cancelled but they are not releasing the money back. If dollar rate is increasing then WU is holding our money and converting it to higher XXXX rate. This is really disappointed
|
| 03/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
WESTERN UNION HAS FAILED TO FURNISH ME ALL DOMESTIC AND INTERNATIONAL FRAUD INDUCED WIRE TRANSFERS FROM XX/XX/XXXX TO XX/XX/XXXX. THEY IGNORED ALL MY COMPLIANTS BY CFPB AND ALL ATTORNEY GENERAL S OFFICE TO WHOM STATED I NEED ALL RECORDS ASAP SO I CAN FILE CLAIMS AT WETERNUNIONREMISSION.COM, BEFORE ITS TO LATE, DEADLINE ARE FAST APPROACHING.
|
| 02/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My receiver in the XXXX did not receive the money through Western Union until today XX/XX/2019. It should be available as what they promised XX/XX/XXXX. But I already file a fraudulent transaction and cancel/ stop my transaction today and get my money/ full refund. But they said it will take 7 days. I hope I could get my money immediately.
|
| 07/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
i sent a western union on XXXX-2017, i received call from receiver money was refunded, it was sent to XXXX to pay for hotel, tracking # XXXX, i called western union they say it was refunded, i will pick it up tomorrow, i like to know why was money refunded, because i sent money before with no problems, my name XXXX XXXX, email XXXXXXXXXXXX
|
| 10/18/2016 |
Yes |
- Other financial service
- Debt settlement
|
|
|
Web |
|
|
i hired Pay map company to collect my mortgage and give to XXXX XXXX XXXX. We agreed that it would be twice a month but they took 4 times a month for more than two years which made me over draft along this period and i paid fees and i had family problem as well they promised me to shortened the period of mortgage term but they deceived me.
|
| 08/01/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Web |
|
|
I purchased a WU Money Order for {$75.00} to make a payment to my at a XXXX gas station ) located on XXXX XXXX XXXX XXXX XXXX, XXXX GA ) to make a payment to XXXX Apartments in GA. The money order was returned by their banking institution and a return fee of {$75.00}. Now I am out {$150.00} as I had to pay this to XXXX Apartments ( GA ).
|
| 02/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
i had purchased a money order for the amount of {$590.00} for my monthly rent, after a minth that my landlord indicated that he never recived i have been in process with Western union and had submitted the proper documentations + XXXX extra XXXX dollar moneyorder to have them locate my money order. its been XXXX month and no response.
|
| 08/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2019 I made a payment to release a package I had to pay to customs. The total was $XXXX with the fee and everything the total was $XXXX. It was a transaction I made through Paypal and I was supposed to be paid a total of $XXXX. However I didn’t received anything and ended up losing $XXXX that I paid and the device that i sent.
|
| 12/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Confusing or missing disclosures
|
|
Web |
|
|
When i transfer money XXXX or XXXX bank account i can't make transfer. money is refund or cancel everytime.
when i transfer money to bank account only XXXX dollar i can transfer. Why? at least XXXX or something right. but now only XXXX only i can transfer but everytime refund or cancel.
Please explain to me.
Thanks for helping me
|
| 11/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
{$220.00} was sent through Western Union to XXXX. Email containing the tracking number was hacked and a Western Union agent released the money to a person who was not the designated recipient. A letter in response to my complaint stated that according to their records the money was released properly. They would not refund the money.
|
| 04/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I transferred money on western union on XX/XX/2019 two times by accident.
I called and had them cancel both transactions. I got a refund for one of them that day.
I have called over 10 times about the other one. They were suppose to escalate I still never heard anything.
I confirmed with my 3 times I only got one refund back
|
| 06/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
send {$1000.00} to daughter through western union to be available on XXXX XXXX .On XXXX XXXX get notice from western union money on hold. Aft er 1 hour on telephone western union will refund money back to my bank minus $ XXXX They did absolutely nothing but cause problem and charge me {$10.00} .I think they scammed me.
|
| 07/13/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money through Western Union. It has been over XXXX weeks and money is n't there. WU has simply not helped track the money and keep saying that money has been transferred to the bank, which bank denies. I have now spent number of hours trying to solve this and WU has not offered any resolution and keeps delaying the matter.
|
| 04/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Yes my computer was hack and some private information was stolen as well as I was black mailed into transferring money. I am embarrass about it but here all the information i can provide. It was on Western union Pick up code for the item is XXXX XXXX XXXX XXXX Name : XXXX First name : XXXX Country : XXXX XXXX Postal code : XXXX
|
| 12/07/2015 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
western union advertise on they side real-time currency ratesthis rate much different from actual rate you receiveagent from kiosk try to blame western union about this spared and western union supervisor blame agent. on they site on the moment I send the money rate was XXXX and I receive XXXX Today on forex USD to XXXX is XXXX
|
| 01/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
Good afternoon there Madam, Sir I have complained about western union XXXX XXXX when I send money to XXXX for my family western union stealing my money and give less to my family all the time and we have give us inconvenience situations and I want to complain and appreciate your help with this case and need further help thanks
|
| 05/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
WesternUnion is using the incorrect exchange rate which is unfair to my family overseas who is already dealing with financial hardship and Covid making it difficult to work.
The actual rate is $ XXXX- {$200.00} and WesternUnion is only giving $ XXXX- {$190.00}, in essence robing my family of {$11.00} for each dollar I send.
|
| 03/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Western Union : Transaction Date : XX/XX/XXXX Transfer Amount : XXXX USD Transfer Fee : XXXX USD Additional Fees : XXXX EUR Expected Payout Location : XXXX Comment : They received my refund request, and I have case number which I can provide.
Also, they ask me to allow 30 days for processing which was since XX/XX/XXXX XXXX
|
| 06/27/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
Older American, Servicemember |
|
My XXXX XXXX XXXX Account is being charged without my knowingly authorizing any transactions. I discussed the issue with the vendor and was advised the situation would be corrected ; the correction was process ; however, new charges that were greater then the original charges have been charged to my XXXX XXXX XXXX account.
|
| 10/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hi I sent money to my relative in XXXX only $ XXXX on XXXX XXXX, XXXX. As per promise of Western Union they did not get money until now. I contact with them last night and call them many time since today morning but still they did not solve the problem. Therefore I request you to please help me for resolving this problem.
|
| 06/28/2015 |
No |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Western Union would not assist me over the phone. I had sent money through their service and there was a technical difficulty - they would not assist. I spent hours on the phone and they kept telling the money was availble - the person trying to collect the money at the other end could not get any help from Western Union.
|
| 06/06/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
XXXX scheme.
Perpitrator sends via USPS a fradulent cashier 's check and then asks you to wire a portion of the check via Western Union to the " movers '' who will come and pick up the furniture. Once the money is wired the cashier 's check is cancelled and you are now out the money that has been wired via Western Union.
|
| 05/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
A company called XXXX XXXX XXXX XXXX contacted me and told me they are going to give me a scholarship of XXXX . However, it was a scam and they took my money abou t 18000 . They also asked me to purchase XXXX gift card and also XXXX voucher. It was a scam and I lo st about 20'000 . Their numbers are :
|
| 04/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Two money transfers were sent via money transfer to a bank account overseas. The money never arrived to the intended recipients. After numerous attempts to resolve the situation and get a refund, they promised to resolve the situation within 24 hours but failed to do so. I submitted my complaint almost 2 months ago.
|
| 07/19/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
We were victims of a fraudulent/scam. We received a phone call from what we thought was a family member. They advised us they needed money because he was being held at a XXXX, XXXX airport. We sent the money, but it should have been a clue to us when, it was sent to another person 's name which we did not recognize.
|
| 03/07/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I tried to send money through Western Union, the money is on hold and they are giving me the run around and wont do anything to help resolve this issue. they have asked me several times about my identity and even ask me for a copy of my drivers license, which i have sent to them twice and still wont return my money.
|
| 03/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Western Union issued a withdraw from my bank account without my authorization. I am not a Western Union customer and this was done without my permission or the permission of any name on the account.
On talking with Western Union, the money was said to have been transferred to XXXX and there is nothing they can do.
|
| 06/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
Older American |
|
Via Western Union I transferred {$800.00} to a XXXX recipient. Upon collection of the funds, the Western Union agent in XXXX ( XXXX XXXX ), retained a fee of {$31.00}. These fees were not disclosed in advance and the resulting shortfall will cause a second transfer with additional costs needing to be completed.
|
| 09/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I received an email from Western Union on XX/XX/2021 to confirm my email address to complete an account registration and a second email with a PIN to use. I did NOT open a Western Union account. The email was address to " XXXX XXXX '' but is using my email address. I have attached screenshots for your reference.
|
| 02/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
XX/XX/XXXX. I was instructed by my employer to send a client down payment to our supervisor via wu. It turns out this money was paid with a fake check and my bank is holding me responsible for the missing money. My employer tricked me into this and I have an active police report. Western Union and XXXX XXXX XXXX
|
| 05/02/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
we sent money to our daughter in XXXX on XXXX XXXX XXXX , Western Union did not release the funds and they sent me a letter that the transaction was never completed, we reply that we needed a refund, they have been investingating this matter for XXXX weeks now and we are not getting the funds back
|
| 06/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
I was the victim of identity theft through western union i reported it to the bank and provided the information but the bank told me it wasnt enough information but i didnt have much information other than the transaction details and they proceeded to harass me to pay when i had no knowledge of the transactions
|
| 02/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Dear sirs.
I need your kind support for the below issue.
I already sent emails calling every days.
But still I didn't get my money.
Today I called the name of person is XXXX XXXX.
XXXX XXXX XXXX.
Id. XXXX.
Mob. XXXX stn. XXXX Ticket # XXXX sent date. XXXX.
Sent by XXXX XXXX Status. Not receeived yet.
|
| 06/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Money was transferred from my account to an account in XXXX where was pick up by a person. This bank said there is nothing they could do because it was a money transfer using western union. They said it was my responsibility for the transfer. They never send me a message or something to confirm these transfers.
|
| 02/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I had received a called from XXXX XXXX about helping me get more money if I put XXXX in and days after days after days he kept stooding me up telling me to wait the money I used was rent money and that was told to him that I needed his help now Im finna loose my home and all I want is my money back to my family
|
| 12/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Dear Sir/Mdm : This is to complain about Western Union ( Western Union XXXX XXXX XXXX, XXXX, CO ) money transfer. I have submitted transfer number XXXX from US to XXXX. The destination addressee was not able to receive my money. I have sent a claim to Western Union, however Western Union has never responded.
|
| 04/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
I received a phone call telling me my grand daughter was in an accident and needed to get home. They even put a girl online that sounded just like her. She needed to pay the rental car {$650.00} so that she could get home. They kept calling to get more money. This is when I realized something was not right.
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
This is the second time in 2 months my brother has tried to send money through Western Union. He gives them the money, the information and they give him a confirmation code. After that, they have kept the money on hold. When calling to resolve or ask why its on hold, they claim they need more information.
|
| 12/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This company keeps on holding on my transactions ... they will process the transaction and let me wait for a long time!! And just to see them hold my XXXX money!! And customer service is telling me different reasons why a hold is in process!!! my point is why do they get the money if their not sure yet!!
|
| 11/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
so i purchasex a XXXX western union money order i no longrr needex it so i toom the money order to XXXX XXXX XXXX a total of 3 of them that wouldnt pay me the money order says payable at XXXX XXXX but they wouldnt pay me its ridiculous and i am tired of the sham the we american citizens are faced with
|
| 11/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2017, I submitted a transfer for {$200.00} to be picked up at a Western Union location. In XXXX, Michigan. I called Western Union to complain about the scam and receive a fraud case number and refund and they would not return the refund because The money was no longer in their possession
|
| 06/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Hi, I would like XXXX XXXX XXXX/Compliance officers to review the attached money laundering typography and ensure that the money laundering receiver XXXX XXXX XXXX XXXX is banned from using the Western Union network because she is dealing in the proceeds of a criminal human trafficking enterprise.
|
| 11/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Just want a refund of {$150.00} sent to the XXXX by Western Union on MTCN XXXX XXXX XXXX on XXXX. Money was not picked up. Money can be returned to Visa Debit Card # XXXX XXXX XXXX XXXX or Visa Debit # XXXX XXXX XXXX XXXX in the name of XXXX XXXX XXXX Additional information available if needed
|
| 03/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I transfer a money to western union and my sender has a different name in her ID's.. i call western union after a weeks and they sed the reciever can claim in 2days ... until now they canot claim the money now it is unavailable in the system ... plss help me.. they need the money by my couzen..
|
| 11/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
money transfered but not received at any location or desired location in XXXX XXXX XXXX XXXX XXXX I transfered {$760.00} to XXXX with tracking XXXX XXXX WITH WESTERN UNION but the money is not received .I have called western union and e-mailed several times but no response hence this complaint
|
| 03/17/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I recieve a call about getting Grant money to my account, they ask for a fee to do transfer, I sent them {$220.00} from with Western Union track # XXXX, after I sent them the money they did not transfer and ask for more. They have me call this number XXXX and the reciever is XXXX XXXX in XXXX.
|
| 10/19/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I sent money by western union to a person XXXX to adopt a XXXX XXXX puppy then got hit up for insurance, a new crate, then the deliverey person got robbed and needed even more money. I was scammed bad. I want other people to be aware of this. I sent XXXX of my hard earned money for nothing.
|
| 08/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I purchased two {$500.00} each money order from XXXX XXXX XXXX XXXXXXXX. Western union money orders put in my bank and bank charge me back {$1000.00} plus fees I can not get a hold of anyone at Western union for help XXXX XXXX XXXX wasn't helpful I spoke to the manager and he was no help.
|
| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
Western Union repeatedly uses exchange rates far below the actual rate. for instance. Today I wanted to send money to XXXX. The posted rate was XXXX to XXXX but Western Union only gave XXXX toXXXX. They always given lower than the actual rates but lately they keep getting worse and worse.
|
| 07/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I was the victim of a scam and was part of the Western Union settlement where they were to forfeit $ XXXX to victims like me. I have been unable to get my {$160.00} back.
I feel WU is often used to launder money and for criminal gangs and that they are complicit. I'd like my money back.
|
| 01/11/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
Western Union refuses to refund the {$500.00} I sent on XXXX XXXX, 2016. Ive already sent a letter explaining the reasons.
I wrote the name of the person to whom I was sending the money incorrectlythat was it. They say that they have the money under investigation.
I pay all of my taxes.
|
| 08/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
Respected sir, I am a USA citizen and presently residing in XXXX, I want a transaction history of the amount that I have transferred to XXXX from USA. I have contacted the bank but they could not provide me the same. I am fighting a litigation in XXXX and this is very important for me.
|
| 11/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I received a notice from the state of Texas that Western Union had turned over a money order payable to me in the amount of {$2900.00}. I am unable to collect it through the state of Texas 's unclaimed funds program as I do not have a copy of the original money order per their policy.
|
| 02/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
I am a victim of identity theft. Someone opened a fraudulent account with Western Union using my name and identity. I have never applied for or had any account with Western Union. I am not able to open an account with Western Union because of fraudulent accounts with Western Union.
|
| 08/22/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Money transfer via Western Union from my banking account at XXXX for {$650.00} was cancelled on XX/XX/XXXX. Western Union reports they released the funds. The funds have not been received - not in my banking account as of today 's date XX/XX/XXXX. Please investigate this compliant.
|
| 06/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was sending money to my sisters bank account in XXXX using the western union app but she is not able to collect the money because she is trying to register with XXXX but it is not working. I want to know if the money will still go to her XXXX account or I will get back the money
|
| 06/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
vigo no pay my transacion sending last XX/XX/2019 today 9 day no have resolution my problem please call vigo the number XXXX my name XXXX XXXX mtc XXXX this money for school my grand son hi no go school wait moment vigo no pay a my beneficiario every day call for nothing thanks
|
| 10/28/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Money has been sent by Western Union to private party in XXXX. I received information that money can be received in XXXX XXXX WU reps. XXXX women walk for XXXX miles to get it but in XXXX reps told her that is WU system doesnt work. She has to walk back by rough road w/o pavement.
|
| 03/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
I cancelled a Western Union wire and did not see disclosure that transfer fees would not be reimbursed until after I completed the cancellation. The disclaimer, if listed on previous pages, was very small and unnoticeable to the point where it may as well have not been disclosed.
|
| 05/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I tried to send money to my brother at Western Union my I dont understand they just told me to refund was going to be sent to my mom. XX/XX/2018 {$200.00}. Company never helped me 800 number was rude and said I cant send money. Can U get treated fair. Me my brother and family.
|
| 05/14/2015 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
Purchased a money order to pay my rent. Landlord returned money order stamped " REFER TO MAKER ''. Contacted Western Union who stated that money order was cashed. I sent paperwork to Western Union to have money order traced on XXXX/XXXX/2015. Have not heard anything from them.
|
| 06/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I sent a western union in the amount of {$290.00} to A friend in XXXX and When they sent me a picture of the receipt I realized that only {$190.00} of the money was received. I was prompted to investigate why the full amount was not delivered and I decided to file a complaint
|
| 09/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Im a victim of a fraud. An unauthorized transaction made in XXXX XXXX account using all my informations. Charged notice in my bank account of {$450.00} on XX/XX/2018. XXXX XXXX stated transaction was valid. Its not true, my informations in my account in XXXX XXXX was stolen.
|
| 01/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I do not want complaint ID # XXXX closed until you can provide both signatures from the two different transactions I made to XXXX XXXX.
When you can show proof of both signatures and they are the same then you can close the case but until then I want this investigated.
|
| 12/20/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
MY XXXX XXXX XXXX $ TO XXXX. THE POST OFFICE THERE GET INVOLVED IN A FRAUD. HE GAVE : XXXX XXXX $ INSTEAD OF XXXX .
BECAUSE HE CLAIMED THERE IS FEW SPELLING ERROR WHICH IS CORRECT.
I WANT TO COMPLAIN FOR THIS KIND OF FRAUD.
THANKS XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX
|
| 11/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I transferred money to XXXX through Western Union.
Tracking number MCTN XXXX on XX/XX/2020 to XXXX XXXX XXXX.
The tracking number got changed to XXXX XXXX XXXX He was never able to get his money.
They told him they thought it was fraudulent.
I assure you it is not.
|
| 11/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I have been using Western Union for several years not to send money to my family members and friends in the XXXX. Western Union has closed my account without warning our reason. They have also taken all of the reward points i have accumulated over the past 5 years
|
| 01/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Servicemember |
|
I am trying to get a refund for a western union check that was stolen. ( XXXX ) I sent in a police report and a XXXX check for it to be researched. They tell me I am unable to get my monies back. I made a complaint to the ceo office ( XXXX ) I have heard nothing.
|
| 05/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
Older American |
|
I have received two text messages from XXXX. today. One was around XXXX and the other around XXXX XXXX XX/XX/2019. I have asked them to stop and they won ; t.. Unfortunately I do not have a block option on my phone ... They won ; t stop. Can you please help me??
|
| 05/19/2015 |
No |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I was sent a check in the mail to get cashed to pay bills for someone. The check was accepted through my bank til 3 days later it came back as a fraud check. I did not realized that the check was a fraud check until after I withdrawal the money and sent it off.
|
| 07/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I attempted to make 2 western union bill payments for the amounts of {$2400.00} and {$2400.00}. They were rejected by the bank I was sent them too. The bank has transferred the money back to Western Union, but Western Union refuses to refund me the money.
|
| 03/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I noticed three unauthorized transactions on my WesternUnion account. I called them immediately and they kept transferring me from department to department without initiating any inquiry. There is no process in place for fraud prevention at WesternUnion.
|
| 08/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Your tracking number ( MTCN ) is : XXXX Western Union Hi i sent the money international via western union on XX/XX/2018 total amount {$1400.00} receiver did not receive the money and i call western union many time they are not cooperating in this matter.
|
| 06/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX, I sent {$5000.00} from my checking account to my friend 's bank account in XXXX via Western Union XXXX. According to Western Union, the money is sent to the XXXX bank on XX/XX/XXXX. However my friend still hasn't received my money today.
|
| 07/19/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have enrolled Equity Acceleration Program of Paymap since XXXX 2012. I just found that CFPB has taken action against Paymap and urged Paymap to refund money to consumers. I have not received refunds. Please help, or let me know where should I claim.
|
| 12/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX XX/XX/2018 i send money through XXXX XXXX XXXX dollar but I put wrong account number but it shows complete it suppose to refund I called the customer care they tell that contect with receiver bank I already contact they saying not credit in bank
|
| 01/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have been denied services and have been placed on a denied service list.Although I was a XXXX XXXX member and used services for years without incident. Today I could not receive funds. XX/XX/2021 I believe this is XXXX Profiling by western union.
|
| 03/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
i sent money in XXXX yesterday through western union, but a receiver didnt get the money i sent, western union in XXXX said over sending need to change the name of the receiver..i just want to change the name of my receiver to get the money in XXXX
|
| 03/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent Western Union money order to XXXX XXXX. I received a letter from Western Union tha it was never picked up. And they would send the amount back to me. It has been several years and I have never received the above {$300.00} to me.
Whats next?
|
| 02/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Western union is irresponsible, not calling me back when the money transfer make was not deposited into my account on the date they promised. XXXX usd was transferred and they still could not trace the money after 5 days has passed.
XXXX XXXXXXXX
|
| 05/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I transferred {$850.00} to my Fiance in XXXX , XXXX on XXXX XXXX , 2017 an d I tracked transfer which was picked up in Colorado, USA! Nowhere near XXXX ! Western Union just gi ves me the run around but is no help at resolving the matter.
|
| 02/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I made a single {$2000.00} money transfer, WU withdrew the money twice from my XXXX XXXX XXXX account onXX/XX/2019. I have repeatedly contacted them to refund my money. They acknowledged their error but did not refund my money.
Tracking # XXXX
|
| 01/25/2017 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
Sir/Maam : The Issue was im mistaken to sent money to my nephew using XXXX names which is " XXXX XXXX XXXX XXXX ". dated XX/XX/2017. i found out that he is only using one name which is only XXXX XXXX XXXX . Tracking number XXXX in western union.
|
| 02/05/2018 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I paid by a western union money order to pay my XXXX XXXX bill. Some how XXXX XXXX cashed it. Western Union has received endless paper work since XXXX from me and XXXX XXXX and wont reinburse me. This has been going since XXXX. Please help me.
|
| 01/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Every time western union page says wrong currency to force me to pay {$6.00} charge, sending over to western union cash pick up it never allow me to pay over bank account even I put the bank account I want all those {$6.00} charge back please
|
| 12/09/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was told five years ago by XXXX XXXX that I could not use there services! I try to send a wire transfer yesterday and it was refused after I sent it! How long do I have to wait until I can use your company again???
Sincerely, XXXX XXXX
|
| 09/02/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
I sent this person money onXX/XX/XXXX apparently he picked it up on XX/XX/XXXX and now I suspect fraud because he is not returning any of my phone calls or text messages now I want to file a complaint to see if I can have my money refunded
|
| 11/16/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
sent money to a security company money, through western union they say it was received or was picked up but not to the person sent to did n't receive it the only solution they could come up with was western union got hacked and stole it
|
| 10/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Attempted to send money to family member overseas using Credit Union, transaction not approved after several questions which seemed not relevant such as my age, what was the transfer for and to whom, etc left me very uneasy, unsettled.
|
| 07/01/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Western union AmountXXXX XXXX Date- XXXX/XXXX/2020 My account was decreased by the above balance from my bank account, i dont know about the transaction, its very inconvenient. I need my money back. Please help if you can.
Thank you
|
| 06/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Last XX/XX/XXXX I send money using Western Union to my receiver which is in XXXX. It said that my receiver will receive my money on XX/XX/XXXX but it is now XX/XX/XXXX and when I tried to track my money, the service is unavailable.
|
| 12/29/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Tried to get a {$150.00} money order cancelled from Western Union Company but they said they could not do that and I explained it got lost are stolen and gave them number for money order and said no guarantee can get refunded
|
| 02/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
A western union international transfer for {$110.00}. MTCN XXXX was processed yesterday XX/XX/2018 successfully. However, their was an unauthorized cancellation of that transfer and the money was not available as promised.
|
| 03/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Supposed to get payment from XXXX XXXX Western Union since I have been a customer from XX/XX/2011 to now and have received nothing from them, how do I get my refund???
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Tx. XXXX XXXX
|
| 07/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I thought I was buying an XXXX online. The person told me to transfer them money and they would ship the product. I sent the money and then they blocked me so I could n't complain to them that I was scammed out of money
|
| 08/27/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I sent a WESTERN UNION transfer to a SR. ATTONEY and he said he did n't get it and WESTERN UNION said it was paid correctly and I just received the letter from them stating it. and if you want me to FAX a copy I WILL.
|
| 05/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
I want on XXXX and meet gen XXXX XXXX XXXX and what a big problem I sent him {$3.00} it was not all time. I think he was a XXXX men. I have all the informant in my computer. I just don't want people to do what I did.
|
| 06/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Western Union sponsored a sweepstakes which was given publicity. I participated in the said sweepstakes. It appears no winner was awarded the prize as Western Union indicated in the rules governing the sweepstakes.
|
| 02/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
WESTERN UNION SENT A LETTER DATED XXXX2017. THE ADDRESS AND NAME TO ME XXXX XXXX XXXX AND TO XXXX XXXX XXXX STATING CONFUSION.
WESTERN UNION IS IN VIOLATION OF THE DODD-FRAN A CT.
SEE ATTACHED LETTER. REFXXXX
|
| 06/28/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was scammed out of {$200.00} by a person who claimed that he sell me a part for my dirt bike.
I sent him the money via Western Union Transfer and now he is not answering his phone or returning any of my texts.
|
| 08/02/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
To whom this may concern, I was the designated recipient of money transfer enumerated by XXXX # : XXXX.
I would like to know why Western Union failed to honor this transaction.
Sincerely Yours, XXXX XXXX XXXX
|
| 01/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
|
|
Western Union refuses to perform due diligence regarding 3 refunds/cancelation it has been. Over 45 days and I have yet to receive refunds from my wire transfers that was returned/refused from my biller/creditor
|
| 11/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I have participated in a class action lawsuit against Western Union over a year ago, and never heard back from them regarding my claim. I submitted proof, and have been ignored by Western Union for compensation.
|
| 03/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XXXX XXXX XXXX sent me US {$2900.00} via Western Union on or about XX/XX/2023.
I have been trying to get the money but every single time I try to receive my money, Western Union refuses to give me my money.
|
| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Around XXXX XXXX, 2022, I fell victim to a multi-layered scam operation run by XXXX XXXX XXXX XXXX XXXX involved me making deposits for a total amount of XXXX USD from my account to fraudulent investment firm.
|
| 12/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
The money transfer got cancelled last minute for no specific and valid reason. Refund will take 7 days. Western Union should not have charged my card if they already know that they will cancel the transfer.
|
| 02/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I had tried and order these few pair of replica shoes from a XXXX website and from the time I sent the payment thangs where heckled I Attached a few emails that was from western union also from the receiver
|
| 10/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Credit application denied ... .no follow up, etc Scams, unethical, retaliation, blacklisted blocked persecuted ilegally restricted victimized forgery Application about 3 weeks ago Identity theft, defamated
|
| 03/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Since XX/XX/2020 .I send money on western union but the reciever did not recieve the money and since then i want my refund .but until now just keep promisimg under process my compain at western union.
|
| 11/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I sent {$100.00} to XXXX on XX/XX/2021. Because the person could not collect, Western Union told me to cancel the transaction for a refund. I cancelled but never got a refund.
XXXX XXXX XXXX XXXX.
|
| 04/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
I received information that I am no longer capable to use their venue / business. I would like to know the reason why. Also, a resolution to this issue to continue to use their service.
Thank you
|
| 02/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Western union needs to loacte 3 speed pay items from 2014 XXXX XXXX dated XXXX gor {$770.00} and XX/XX/2014 for {$770.00} and XX/XX/2014 for XXXX i need the ( MTCN ) I AM TRYING TO FILE CLAIM
|
| 10/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
IRS Phone scam. Victim was told police would be coming to her house, she got scared and followed instructions to send {$500.00} via Western Union to XXXX.I have yet to contact Western Union.
|
| 12/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have not received my check from the settlement from paymap. I followed the instructions but never got the check from the company but they are refusing to reissue the check for {$330.00}
|
| 12/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
I went to change a check of the amount of XXXX $ to the western union that is located on lXXXX XXXX XXXX XXXX XXXX XXXX and the charge me XXXX to change it I think thats to much money
|
| 09/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
Western Union money order XXXX {$1000.00} purchased XX/XX/XXXX was stolen and altered. Western Union has refused to refund. Signed notorized purchaser affidavit submitted XX/XX/XXXX.
|
| 12/30/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I am XXXX currently under XXXX student visa and under XXXX insurance and I have some financial issues which I really need help for in order to be recovered. I go to gwu school of law
|
| 06/13/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
A Western Union money transfer # XXXX was sent to me XXXX XXXX some weeks ago while I was traveling and since then WU has refused to honor the transaction on more than one occaision.
|
| 02/26/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Western Union ( WU ) accepts money for transfer then refuses to complete transaction. Discrimination issue : WU refuses to process transactions to XXXX ( XXXX ) for typhoon relief.
|
| 01/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
XXXX XX/XX/2014, five unauthorized transactions were made from my western union account each of $ XXXXI have lodged complained with western union and they told me contact police.
|
| 05/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
western union repeatedly charged me XXXX per transaction when I would send money theru theyre website where i was offered a {$5.00} sending fee they said they reimburse never did
|
| 05/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Not to long ago I went to get a Western Union payment, for some reason they told me I was not able to get it. Due to to many money transactions with western Union and XXXX XXXX.
|
| 05/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Got scammed for XXXX dollars though western union after I sent the money I knew I messed up. Called them less than a minute later and they said there was nothing they could do.
|
| 10/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/XXXX {$5000.00} emergency transfer from XXXX XXXX XXXX western Union departent.
XX/XX/XXXX I called and canceled, supervisor said that the funds will be back in 3 days
|
| 09/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Every time I proceed on sending a transaction to the XXXX, they cause us a double amount of fees here, and another charge in the XXXX. This is unfair?? Why is this happening??
|
| 10/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Every single time I send money to XXXX or receiving money through western union or XXXX XXXX there is a problem. I can not pick not I cant send money using these businesses
|
| 02/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Western union is has been collecting money transfers but not making the funds available for pick up. They keep the money for weeks and then refund it back to your account.
|
| 08/22/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
i have been dealing with western union, XXXX on line for years and all hae sudden they have banned my name so I can not use the and refuse to tell me the reasonreason why
|
| 02/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Western Union Refuse to process my transaction for the past 3 years, when i called and speak with the agents they said they are unable to tell me why they can't do it.
|
| 10/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2016 I sent a Western Union Quick Collect billpayment to XXXX XXXX XXXX for {$4900.00}. It was never received and posted to my XXXX XXXX XXXX HELOC account.
|
| 02/28/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I wanted to transfer money from my debit card to a bank account in XXXX.
This was denied by Western Union after asking multiple questions and accusing me of fraud.
|
| 10/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Servicemember |
|
In XX/XX/2017 my money order XXXX in the amount of XXXX was stolen. I did a trace for XXXX which o thought would help to get my monies back. This has not happened.
|
| 06/30/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I SENT MONEY TO XXXX SUCCESSFULLY FOR THE PAST EIGHT MONTHS BUT WAS STOPPED FOR CONFLICTING REASONS GIVEN BY PHONE. I HAD TO SPEAK WITH OVER XXXX DIFFERENT PEOPLE.
|
| 01/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
Servicemember |
|
Western Union short changed me when sending money to XXXX. Their exchange rate is much less than the actual exchange rate. This hidden fee is dishonest and theft.
|
| 05/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
XX/XX/2019 Money order # 1 amount : XXXX Money order # 2 amount : XXXX Company : Western Union money transfer I tried contacting customer service they didnt help.
|
| 03/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I sent {$1700.00} US Dollars which was the equivalent of {$1300.00} Euros to my daughter via Western Union and someone other than my daughter picked up the money.
|
| 01/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XXXX - XXXX.
I sent {$180.00} and paid {$15.00} for a one business day and the money wasnt delivered as promised and it did not get to the receiver until today.
|
| 03/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
Hello but my Social Security has been used in afraid scandal.. and stock I bout with my XXXX XXXX card years ago have funds beyond image help me to help u ....
|
| 12/21/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I NEED WESTER UNION TO FURNISH ME ALL DOMESTIC AND INTERNATIONAL WIRE TRANSFERS FROM THE FOLLOWING NAMES : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 08/10/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
my money transfer in western union can not be process..kind help so that they can continue the transfer processing..the mtcn was XXXX and sent to XXXX XXXX XXXX
|
| 11/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I sent {$25.00} to XXXX on XX/XX/2020 XXXX XXXX XXXX. The recipient was unable to collect the money and Western Union refuses to refund me. No reason provided.
|
| 07/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent money to myself in XXXX and Western Union is refusing to provide any documentation on when my money will ever be available and will not refund my money.
|
| 08/02/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
XXXX XXXX has made and error and now XXXX is missing and ca n't be accounted for .. have been working with them XXXX but now they will not return my calls ..
|
| 09/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
i am trying to verify all money transfers in my name from XX/XX/2004 til now. INCLUDING XXXX XXXX ITEMS SS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , IL XXXX
|
| 01/31/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
WESTERNUNION ALLOWED THEM TO COMMIT FRAUD AGAINST ME BY NOT MAKING AWARE OF THE SCAM THEY ALL KNEW IT AS THEY LAUGHED. THIS IS VIOLATING THE DODD-FRANK ACT.
|
| 11/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I sent {$10.00} to XXXX on XX/XX/2020 MTCN : XXXX XXXX. The recipient can not collect the money and Western Union is not refunding me. No reasons given.
|
| 11/04/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
Hello, My Card is used unauthorized on some Western Union Transfer To some XXXX XXXX in TX. Please Return the transfer and block my card misuse online.
|
| 07/26/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I cancel a money transfer made online since XXXX/XXXX/2016 still did receive my refund back and Western Union customer are not try to solve the problem
|
| 05/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hi please anytime I try to send money it keep saying my transfer has reach the exceed limit I was only sending {$300.00} so why is it not allowing me?
|
| 01/21/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
Money was sent VIA Western Union to the XXXX. My recepient of the funds was denied payment of the funds upon presenting the correct tracking number.
|
| 12/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
I have received by mail a document which seems very peculiar ( attached ). I need your confirmation if this is a true case or a kind of phishing.
|
| 08/17/2016 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
Western union failed to say that if i use a credit card to process my transaction it will cost me money from my Credit card as a cash advance
|
| 09/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
IN XXXX XXXX XXXX STOLE FROM MY XXXX XXXX XXXX EXEMPT FUNDS DUTRING H.A.M.P. LOAN MOTIFICATION EXPRESS PAYMENTS OF XXXX XXXX TRANSFERS.
|
| 06/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I ask to change the name of my reciever.. and they change but they ask a new MTCN no. Because the MTCN no XXXX was already unavailable ...
|
| 12/16/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I had two money transfers cancelled for unknown reasons and never had this problem with this service but customer services was clueless!!!
|
| 11/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was send my money from western union in fagatoto XXXX $ to my bank account in XXXX, until now my money can not pass in my bank account
|
| 04/11/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was convinced to transfer money to someone in return for products but have not heard from this person since. I believe it was a scam.
|
| 10/31/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
We received letter in the matter of Paymap Inc. Consent order file No. XXXX, there were check that was not cashed we need to reissue.
|
| 12/03/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Sent money to person by Western Union XXXX and the person money sent to did not pass it on to the person that it was suppose to go to
|
| 08/16/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Trying to purchase a radio from a person on XXXX and my contact is know not answering her text messages after receiving monies.
|
| 06/24/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money to other country ( XXXX ), my sister did get this money and was sent back western union of the united states again
|
| 07/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Western Union refuses me to transfer my money from my debit account to myself in person. They refuse to give me a reason why.
|
| 01/17/2017 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
A Western Union money transfer was blocked to recepient. Dollar amount of XXXX has not been credited to senders account.
|
| 10/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I WAS CHARGED EXTRA FEES FOR A WIRE TRANSFER {$300.00}. THE GENTLEMAN BEHIND THEN COUNTER CHARGED ME {$100.00} TO WIRE.
|
| 12/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
WESTERN UNION MUST FURNISH ALL DOMESTIC AND INTERNATIONAL WIRE TRANSFERS I SENT FROM XX/XX/XXXX TO XX/XX/XXXX PER LAW.
|
| 12/23/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I sent Money through My Western Union WU Pay Account Number : XXXX and for The Receiver Country The Money is on Hold.
|
| 03/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
WESTERN UNION FAILED TO FURNISH ALL DOMESTCI FRAUD INDUCED MONEY XXXX FROM ME TO OTHER PARTIES. XXXX XXXX XXXX XXXX
|
| 01/29/2017 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Western Union-XXXX location placed a hold on a {$300.00} money transfer. Transfer carried a tracking number of XXXX
|
| 10/12/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
My transaction was decline not only by western union. also I tried XXXX, XXXX, XXXX and all decline my transaction.
|
| 05/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I REQUESTED ALL DOMESTIC AND INTERNATIONAL WIRE TRANSFERS I SEND FRPOM XX/XX/XXXX TO XX/XX/XXXX SENT TO ME.
|
| 08/31/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Money was taken from your bank account on the wrong day or for the wrong amount
|
|
Web |
|
|
XXXX AND WESTERNUNION FAILED TO FIRNISH ( MTCN ) NUMBERS FOR 3 FRAUD INDUCED SPEED PAY SREE ATTACHED
|
| 10/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/2018, i depostited {$1000.00} and they went XX/XX/XXXX to pick it up the money wasnt there ...
|
| 06/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Someone has hacjes my bank account and is trying to use it to wire themsedes money I know who it is
|
| 08/26/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Western union agent at XXXX XXXX in XXXX ma, XXXX, refused to serve me, a XXXX resident.
|
| 12/19/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Servicemember |
|
Sent money through western union. receiver states they never received the money.
|
| 05/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Data stolen western union stock stolen compromised account and breach of email
|
| 05/05/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I am not being allowed to make money transfers by Western U.
No reason given.
|
| 09/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Several times used western union nothing appeared by name and XXXX was wrong
|
| 04/17/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Someone in XXXX used my account on Western Union to send XXXX dollars.
|
| 09/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Western Union will not help also when I download I get things in XXXX
|
| 09/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Western union took {$500.00} out of my account without authorization
|
| 07/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Reciever did n't Get the Money on the Printed Date, not even y et.
|
| 03/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
International money transfer from my account by Western Union
|
| 11/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
I have sent documents and nothing has happen, Please help me
|
| 10/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I need to activate my service in all wire transfer domestic
|
| 07/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
It wouldn't let me send the money Account And secure number
|
| 11/14/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent money to someone and they are not able to get it
|
| 07/06/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I was hoaxed out of money for a dog that i never got.
|
| 08/23/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
never received first cardss : XXXX : XXXX XXXX
|
| 07/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Wrong person got the money and stole it ..
|
| 02/05/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Postal mail |
|
|
|
| 02/02/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 02/01/2024 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 01/31/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 01/30/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/19/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
|
| 01/14/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 01/07/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Web |
Servicemember |
|
|
| 12/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 12/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Problem with customer service
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 12/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 12/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 12/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Postal mail |
|
|
|
| 12/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 11/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Phone |
|
|
|
| 11/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 11/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 11/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 11/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 11/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 11/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
|
| 11/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 11/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 10/31/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 10/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 10/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 10/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Problem with customer service
|
|
Phone |
|
|
|
| 10/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Web |
|
|
|
| 10/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 09/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
|
| 09/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
|
| 09/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Phone |
Older American |
|
|
| 09/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Problem with customer service
|
|
Phone |
|
|
|
| 09/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 09/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 09/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 09/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 09/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 09/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 08/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 08/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Web |
|
|
|
| 08/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
|
| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 07/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 07/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 07/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
|
| 07/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 07/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 07/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 07/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
|
| 06/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
|
|
|
| 06/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web Referral |
|
|
|
| 06/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 06/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 06/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 06/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 05/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web Referral |
|
|
|
| 05/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Servicemember |
|
|
| 05/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 05/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
- Problem with customer service
|
|
Phone |
|
|
|
| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web Referral |
|
|
|
| 05/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
Older American |
|
|
| 05/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 04/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 04/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 04/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
|
|
|
Web |
|
|
|
| 04/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Phone |
|
|
|
| 03/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
Older American |
|
|
| 03/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 03/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 03/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 03/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 03/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 02/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 02/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 02/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 02/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 02/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Postal mail |
|
|
|
| 01/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
Servicemember |
|
|
| 01/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 11/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 11/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 11/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 11/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 11/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 10/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 10/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 10/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Phone |
|
|
|
| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 10/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 10/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 09/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 09/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web Referral |
|
|
|
| 09/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
Older American |
|
|
| 09/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Servicemember |
|
|
| 09/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 09/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 09/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 09/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 09/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Postal mail |
|
|
|
| 08/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 08/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 07/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 07/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 07/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 07/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Referral |
|
|
|
| 07/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 06/13/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Phone |
Older American |
|
|
| 06/12/2022 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 06/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
|
| 06/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
Servicemember |
|
|
| 06/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 05/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 05/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Referral |
|
|
|
| 05/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 05/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 05/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 05/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web Referral |
|
|
|
| 04/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 04/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 04/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 04/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Servicemember |
|
|
| 04/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 04/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 04/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 04/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 04/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 04/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web Referral |
|
|
|
| 04/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 04/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Postal mail |
|
|
|
| 04/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 04/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Postal mail |
|
|
|
| 04/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 04/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 03/30/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
Older American, Servicemember |
|
|
| 03/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 03/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 03/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 03/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 03/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 02/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 02/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 02/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 02/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 02/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 02/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 01/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Postal mail |
|
|
|
| 01/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 01/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 01/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 01/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 01/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 12/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 12/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 12/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 12/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 12/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 12/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 12/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 12/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Phone |
|
|
|
| 12/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 11/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 11/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 11/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
|
| 11/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Referral |
|
|
|
| 11/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Postal mail |
|
|
|
| 11/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Servicemember |
|
|
| 11/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 11/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 11/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
Older American |
|
|
| 10/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 10/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 10/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 09/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 09/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 09/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 09/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 08/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 08/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 08/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 08/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 08/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 08/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 08/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 08/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 07/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 07/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
Older American |
|
|
| 07/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 07/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 07/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 07/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 07/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 07/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 06/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 06/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/01/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Phone |
|
|
|
| 06/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 05/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 05/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 05/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 05/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
|
| 05/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/11/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 05/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 05/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
Servicemember |
|
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Phone |
|
|
|
| 04/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 04/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 04/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 04/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 04/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
Older American |
|
|
| 03/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 03/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or misleading advertising or marketing
|
|
Phone |
Older American |
|
|
| 03/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Referral |
|
|
|
| 03/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 03/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 02/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 02/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 01/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 01/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 01/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 01/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 01/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 01/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 01/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
|
| 01/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 01/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 12/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 12/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 12/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Phone |
|
|
|
| 12/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 12/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
Older American, Servicemember |
|
|
| 12/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 12/16/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
|
| 12/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Phone |
|
|
|
| 12/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 12/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 12/08/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Phone |
|
|
|
| 12/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 12/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 11/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
|
|
|
| 11/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 11/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 11/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 11/13/2020 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Phone |
|
|
|
| 11/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 11/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 11/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 10/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 10/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 10/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 10/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 10/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 10/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 10/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 10/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 10/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 10/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
|
| 10/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 10/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 10/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 10/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 09/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
|
|
|
| 09/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 09/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 09/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 09/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 09/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 09/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 09/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 08/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 08/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 08/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 08/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 08/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 08/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 08/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 08/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
|
| 07/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
|
| 07/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 07/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 07/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 07/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Phone |
|
|
|
| 07/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 07/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 07/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 07/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 06/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 06/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 06/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 06/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Phone |
|
|
|
| 06/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 06/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
|
| 06/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 06/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 06/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 06/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 06/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 06/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 06/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
|
|
|
| 06/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
Older American |
|
|
| 05/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 05/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 05/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 05/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 05/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 05/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 05/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 05/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 05/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
Older American |
|
|
| 05/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 04/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 04/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Email |
|
|
|
| 04/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
Older American |
|
|
| 04/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 04/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 04/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Servicemember |
|
|
| 04/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 03/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 03/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American, Servicemember |
|
|
| 03/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Phone |
Older American, Servicemember |
|
|
| 03/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
Older American |
|
|
| 03/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 03/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 03/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 03/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 03/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 02/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Postal mail |
|
|
|
| 02/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 02/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 02/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
Older American |
|
|
| 02/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 02/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 02/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 02/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 02/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 01/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Referral |
|
|
|
| 01/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Postal mail |
|
|
|
| 01/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 01/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Postal mail |
|
|
|
| 01/27/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
|
|
|
| 01/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 01/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 01/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 01/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 12/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 12/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 12/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 12/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 12/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 12/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 12/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 12/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 12/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 11/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 11/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 11/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 11/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
Servicemember |
|
|
| 11/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 11/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 11/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 11/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Phone |
Older American |
|
|
| 11/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 10/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 10/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/22/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 10/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 10/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 10/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
Servicemember |
|
|
| 10/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 10/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 10/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 10/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 10/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 10/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/29/2019 |
Yes |
- Debt collection
- Payday loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 09/25/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Phone |
Older American |
|
|
| 09/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 09/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 09/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 09/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 09/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 09/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 09/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/16/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 09/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 09/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 09/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 09/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 08/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 08/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 08/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 08/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Servicemember |
|
|
| 08/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 08/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 08/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
|
| 08/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 08/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 08/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 08/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 08/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 08/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 07/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 07/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 07/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 07/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 07/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 07/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Servicemember |
|
|
| 07/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 07/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|