WESTERN ALLIANCE BANCORPORATION CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/18/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • CO
  • 80112
 Web Older American
I want to thank you for giving me a chance to respond ( cfpb response XXXX ). The previous email I received, ( cfpb response XXXX XXXX my case was closed before I knew it. I have the response from the bank and attached to this letter. ( response complaint alliance XXXX, with exhibit A ) My responses are followed. 1. The title of the letter from the bank is different. My first reaction was someone else who did not really know the situation answered it. So that bank can deny responsibilities if anything went wrong. 2. The letter claimed " specific PO Box '' was assigned. I read the exhibit A from them and could not find it on " Bill Pay Service '' section ; it did not say anything about it. Bill Pay Service was recommended in the letter. I use my banks Bill Pay Service connects to Alliance Bank 's Bill Pay Service and I believed it was a good choice. I think whoever wrote it made it up the PO Box and used it to deny whoever they wanted to. After all, I had a few bill pay payments successfully delivered before they started to block me. I believe that argument is an excuse for their discrimination. 3. The letter claimed that the check must be payable to " XXXX XXXX ''. I sent this information before and I attach it for you again. I set up the profile of Alliance Association Bank in my bank long time ago. ( Alliance bank profile ) In the profile the company name listed as Alliance Association Bank and nickname is " XXXX XXXX XXXX ''. If they had any question, my bank could explain it easily. They simply did not want to know. I have a sample check attached. ( return check XXXX ) It prints " XXXX XXXX '' on the top left corner of the check. It is clearly to me that they determined to return, no matter what to certain customers. It is discrimination. I also have the information of account number, company ID with it. I believe it was very clear, if they were open minded. If they decided to discriminate against you, that was the way. You could ask that bank to provide old bill pay checks and see it yourself. 4. If you read their exhibit A carefully, you can find out that a PO Box is under the " US Postal Service '' section. That Box is for people mailing their checks in, not for bill pay service. I believe Alliance Bank just stretch the facts and argue it in whatever way they want when they wanted to. It is discrimination. XXXX. I have an up-to-date version of exhibit A attached to this letter XXXX payinstruction ), starting in XX/XX/2021. The letter did not reveal my account numbers but points it to the coupons. I have a sample coupon attached ( payslip ). The first coupon ever that mailed out by XXXX XXXX. In that coupon my two account numbers were XXXX and XXXX. I believe XXXX bank indicates that two numbers were not correct. Therefore, I believe that XXXX XXXX and Alliance bank together are trying to cheat me then pointing fingers to other directions. I did not use those numbers. If you can look through the transactions history of mine, it would show that I was using the numbers as in their exhibit A, XXXX and XXXX. I believe I had all details right. Please open their books and check it out for yourself. Listen to Alliance Bank 's stories can only confuse you. If they refuse to provide details, I can go to my bank to acquire it for you. All their efforts are covering their actions of discrimination. My conclusion is nothing was true in that letter from Alliance Association Bank.
11/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NV
  • 89148
 Web
I need to take a moment and review my terrible experience where I've seen border line criminal activity with Bank of Nevada. These guys are a disgrace to Western Alliance and the XXXX XXXX. XXXX XXXX lured my business in with a phony bait and switch tactic where I spent 100 's of hours and 7 months of my life making business projections. I have all the emails if youd like to see them, but they promised Id have a shot after two years in business, but I would never be able to provide a three year contract with my fulfillment partner.that would still be impossible. XXXX XXXX was claiming to help me too, but she was finally the one that referred me back to the state of Nevada after I could not deliver on an impossible task If the end they gave me an impossible task to complete even though my company has processed more than XXXX through their operation. For that I am claiming financial and possibly XX/XX/XXXX discrimination for holding starter business funds in which we were more qualified, than the business that they advertised. I am not bankrupt, but the gentleman they assisted was. We were just as qualified for these funds through the State of Nevada and he was also XXXX XXXX. Im not XX/XX/XXXX my deceased XXXX uncle would tell me to Get your money back nephew!! XXXX XXXX lives on my fridge now, in an urn. Strike two was them trying to close business account during an active police investigation XX/XX/XXXXMPD FRAUD EVENT NUMBER XXXX detective XXXX and XXXX were helping me out, where I suspected my previous roommate of taking my business card and using it at a card-less ATM, but the establishment is at XXXX XXXX I thought it was the XXXX but it turns out, they use event ATMs. To me that was a red flag for Bank of Nevada, because I mean, why would you close a well to do business for doing the right thing when all you're asking for is their assistance unless you were trying to hide something. During the investigation, XXXX XXXX made some very terrible accusations, and refused to respond to me until after the investigation was over. Strike three was the other day when they literally got caught stealing {$5000.00} from my account red handed. XXXX claims that the transactions are relevant, but there is no transaction receipt listed on my account. How it happened is I withdrew {$5000.00} and deposited {$800.00} to cover a check. That brought my account down but still had an available balance. A couple days later, I withdrew my account balance down to XX/XX/XXXXbut I deposited XX/XX/XXXXpennies so they could have my XXXX cents. They reposted the {$5000.00} transaction, which overdrew my account {$4900.00} which means they took it too. XXXX was the once assisting me at the branch on XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX. XXXX XXXX claims that the transaction was valid, but I disagree. XXXX XXXX was the one that sent me all the account closures, some VIA certified mail. There is also a previous account that was closed because I paid a vendor with a check and he ended up being a huge scammer. I thought it might be safe to open a new account, but I needed all my bank statements, and now they no longer have them on file. For my bank, they claimed that this was strike one, and used the previous events XX/XX/2020 XXXX Complaint Referral Form https : XXXX # XXXX Other listed to be strike two and close my account, but if it were XXXX XXXX, they would probably be on my side 100 %
08/11/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 94112
 Web
I have XXXX mortgage accounts with Western Alliance Bank ( XXXX ) with the following property addresses and loan numbers. XXXX. XXXX XXXX XXXX, XXXX, CA XXXX ( Loan # : XXXX ) XXXX. XXXX XXXX XXXX, XXXX, CA XXXX ( Loan # : XXXX ) XXXX. XXXX XXXX XXXX XXXX XXXX, CA XXXX ( Loan # : XXXX ) I received XXXX letters from informing me that the loss mitigation applications for the XXXX and XXXX properties are rejected because the investor has not approved the forbearance plan, repayment plan and payment deferral. ( see attached of both letters ). Prior to receiving these letters, XXXX agent called me on XX/XX/XXXX and informed me that the XXXX loan ( XXXX XXXX ) was approved for forbearance plan on the month on XXXX, XXXX and XX/XX/XXXX. On XX/XX/XXXX, I received another phone call from XXXX, XXXX of the assigned agent for XXXX of loss mitigation applications that all loss mitigation applications for all XXXX loans are rejected and I should be receiving the denial letters. I informed him about the phone call on XX/XX/XXXX informing me the forbearance approval on XXXX XXXX and he said that the agent was incorrect. I also asked several XXXX agent whether my loan is XXXX XXXX loan and the investor is XXXX XXXX XXXX I received different answers that the investor of my loan was XXXX or XXXX ( loan Held for Investment ). I explained to the XXXX agents that XXXX other conventional loans ( XXXX XXXX loans ) that I hold are approved for mortgage forbearance already from other loan servicing companies, such as Service XXXX and XXXX XXXX XXXX XXXX ( See attached forebearance approval letters from both companies ). All the loss mitigation applications that I submitted to XXXX, XXXX XXXX and XXXX XXXX, XXXX were based on identical reasonings shown on the hardship letter, such as unemployment, settlement agreement paid out to tenant in XXXX XXXX XXXX, XXXX XXXX, CA XXXX, and flooding disaster on the property located on XXXX XXXX XXXX XXXX, XXXX, CA XXXX ( see the attached hardship letter ). In addition, all these properties serviced by XXXX, XXXX XXXX and XXXX XXXX, XXXX are investment properties. Nevertheless, the agent kept mentioning to me that the investors rejected the loss mitigation applications. I finally requested the supervisor to call me back to explain the outcome and clarified the loan types and investors. I received a phone call from the supervisor on XX/XX/XXXX, who finally clarified that all loans are XXXX XXXX loan. She also informed me that all the denial letters for all XXXX loans will be uploaded on the loan portals. I never received the denial letters on the client portals, but on the mail on XX/XX/XXXX and XX/XX/XXXX for the XXXX and XXXX loans, respectively. Thus far, the denial letters for the XXXX loan has not been received in the mail. I believe that my loss mitigation applications reviewed by XXXX have not been properly evaluated according to the XXXX XXXX XXXX I just received the denial letter for XXXX XXXX XXXX XXXX XXXX, CA XXXX. So, I would like to include this property for review of loss mitigation per XXXX XXXX guideline.
08/08/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 94112
 Web
I have three mortgage accounts with Western Alliance Bank ( WAB ) with the following property addresses and loan numbers. 1. XXXX XXXX XXXX, XXXX, CA XXXX ( Loan # : XXXX ) XXXX. XXXX XXXX XXXX, XXXX, CA XXXX ( Loan # : XXXX ) XXXX. XXXX XXXX XXXX XXXX XXXX, CA XXXX ( Loan # : XXXX ) I received two letters from informing me that the loss mitigation applications for the first and second properties are rejected because the investor has not approved the forbearance plan, repayment plan and payment deferral. ( see attached of both letters ). Prior to receiving these letters, WAB agent called me on XX/XX/XXXX and informed me that the third loan ( XXXX XXXX ) was approved for forbearance plan on the month on XXXX, XXXX and XX/XX/XXXX. On XX/XX/XXXX, I received another phone call from XXXX, one of the assigned agent for one of loss mitigation applications that all loss mitigation applications for all three loans are rejected and I should be receiving the denial letters. I informed him about the phone call on XX/XX/XXXX informing me the forbearance approval on XXXX XXXX and he said that the agent was incorrect. I also asked several WAB agent whether my loan is XXXX XXXXbacked loan and the investor is XXXX XXXX XXXX I received different answers that the investor of my loan was WAB or XXXX ( loan Held for Investment ). I explained to the WAB agents that five other conventional loans ( XXXX XXXX-backed loans ) that I hold are approved for mortgage forbearance already from other loan servicing companies, such as XXXX XXXX and XXXX XXXX XXXX XXXX ( See attached forebearance approval letters from both companies ). All the loss mitigation applications that I submitted to WAB, XXXX XXXX and XXXX XXXX, XXXX were based on identical reasonings shown on the hardship letter, such as unemployment, settlement agreement paid out to tenant in XXXX XXXX XXXX, XXXX XXXX, CA XXXX, and flooding disaster on the property located on XXXX XXXX XXXX XXXX, XXXX, CA XXXX ( see the attached hardship letter ). In addition, all these properties serviced by WAB, XXXX XXXX and XXXX XXXX, XXXX are investment properties. Nevertheless, the agent kept mentioning to me that the investors rejected the loss mitigation applications. I finally requested the supervisor to call me back to explain the outcome and clarified the loan types and investors. I received a phone call from the supervisor on XX/XX/XXXX, who finally clarified that all loans are XXXX XXXX loan. She also informed me that all the denial letters for all three loans will be uploaded on the loan portals. I never received the denial letters on the client portals, but on the mail on XX/XX/XXXX and XX/XX/XXXX for the first and second loans, respectively. Thus far, the denial letters for the 3rd loan has not been received in the mail. I believe that my loss mitigation applications reviewed by WAB have not been properly evaluated according to the XXXX guidelines .
06/15/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • NC
  • 28215
 Web
I received a voicemail on XXXX / XXXX / 17 @ XXXX XXXX from Western Alliance Bank which mentioned they are attempting to reach me about a payment due on my XXXX XXXX Account ; the message was a robot call ; which never Identified me by name nor did it read the Min i Miranda w hile listening to the message via my Blue Tooth thru my speakers in my automobile in the presence of my co-workers. I was very embarrassed and I also felt harassed at the same time. Afterwards, on XXXX / XXXX / 17 I called their Customer Service Number at # XXXX and I spoke to a Rep named XXXX who successfully transferred me to a Supervisor named XXXX . I expressed my concerns to XXXX that i felt violated by the verbiage in the message which made mentioned of my account & my payment is due.

At the time of the robot c all may to tal balance was {$210.00} for which i make monthly payments online. I did mention to her that i was not running from my responsibilities and my nearl y two yea r payment history of $ XXXX /Month should reflect it. XXXX agreed to pass along my concerns over to her Superior and/or Compliance De partment. XXXX did call me back by the end of the same day to confirm message was passed along to the proper area.

On XXXX / XXXX / 17 after no returned calls, I called and i left a message with an other Rep. On XXXX / XXXX / 17 I spoke with XXXX XXXX XXXX ( O verseas total operation ) he proceeded to confirm he was aware of my concerns and he feels that no violation t ook place & i w ould be happy to send the Terms & Agreements of my contract that i agreed to receive calls. I advised him that per the FDCPA and TCPA the violation was about the content/verbiage of the robot call ONLY and i was owed $ XXXX - $ XXXX per violation. XXXX XXXX proceeded to brush me off several times and he continued to offer the Terms & Agreements again. I did offer to provide a copy of the message as proof of said violation. Finally, we disagreed on the outcome the call with zero resolution from their end.

12/10/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 329XX
 Web
THIS IS NOT A REQEST TO COMMUNICATE WITH THE INVOLVED FINANCIAL INSTITUTION ON MY BEHALF. THIS IS A COMPLAINT SUPPORTING A REQUEST FOR INVESTIGATION. A COMPLETE NARRATIVE AND IDENTIFICATION OF PARTIES INVOLVED ARE ATTACHMENTS TO THIS ONLINE SUBMISSION. As treasurer of a condominium I discovered that my signature on a bank deposit-account agreement was abused by the bank and its business partner ( s ) to the extent that the bank : generated false corporate resolutions for use in opening a deposit account ; provided forms and used those forms with its business partner ( s ) which allowed and authorized account signers unknown to the account holder ; specifically accepted account " control persons '' designated by its business partner ( s ) who are unknown to the account holder ; lied about the existence of documents it accepted from its business partner ( s ) and which became a part of the deposit agreement authorizing unknown control persons and account signers. I became suspicious during the account opening process when uncovering the above-described activities. As a result the condominium did not deposit funds at this particular bank. I discovered that this bank has a nation-wide program in which the association almost became involved. What initially captured my attention is that the bank allowed a third-party to designate an account " control person '' when the condominium association left a " beneficial ownership '' designation area blank. That is exactly what happened when the third-party -- a condominium management company as a bank business partner -- withheld from the association that page containing the beneficial ownership designation box. My suspicion is that many homeowner associations do not know that they have shared their account authority with unknown others, and that deposits and other account activity is generated while under the control of persons unknown to the account holders. The security implications of this seemingly well thought-out and well-executed bank program appear significant.
08/03/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MN
  • 553XX
 Web
On XX/XX/ I received a letter from Western Alliance Bank that they are taking over the servicing of my loan and I must contact them by XX/XX/ to stay enrolled in the ACH monthly payment that we set at the previous mortgage servicer. I was traveling outside of the US at the time. Upon my return to the US, I had received letters that I was late on the loan payments, which I was unaware were transferred to another servicer. I immediately called Western Alliance Bank and the customer service rep assisted me in making a payment and informed me she reinstating my ACH. Two months later I received more letters that my payments are not being received and there is no ACH set up, that the previous service rep processed a one time payment the ACH could not be completed as the one time payments had not been processed and the ACH was not allowed. I now have a 30 day late payment on my credit report. I received nothing from Western that the ACH was not in place, but I was told by the service rep over the phone that it was now actively in place. Again in XXXX I set up the ACH over the phone with the servicer and was told it was set up. Shockingly this happened again a 3rd time on XXXX XXXX that they had not received the previous moth mortgage payment. I now have been charge several XXXX dollars in late fees and have derogatory posting on my credit report from Western Alliance bank. Through the past few moths, I have called several times but my calls get disconnected or stuck in their automated phone system. When I do get through, they assure me they have corrected the matter. It is not corrected to my satisfaction. Their customer experience is terrible and their website interface is not effective in managing accounts.
08/20/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 92870
 Web Older American
This was my Aunt 's bank account. My mother was her guardian until my mom passed in XX/XX/XXXX. I applied for guardianship of my Aunt after learning mom had passed.I live in a different state. However, while in court vying to become her guardian, her account was being emptied out by her temporary guardians. Written on the withdrawal slips were the words per court order. Also, my Aunt 's name was misspelled on 3 different occasions.Someone filled out the withdrawal slip using her name. This makes the Bank so negligent, as my Aunt didn't have Id, as she could n't drive & was in a XXXX. If, my Aunt could do banking, why did she need a court ordered guardian? These people did have temporary guardianship over her person only. They did not get full guardianship untilXX/XX/XXXX. However, the money was being taken from the date XX/XX/XXXX. Regardless they never had court approval for this bank account. The bank didn't even ask for a copy of the court order. It states they have a budget from the Court blocked account ; which is a different bank. No one even knew she had an account at this bank until she died in XX/XX/XXXX. I discovered it, when I became the Administrator of her account. I filed a complaint with the bank & also spoke to their Security Dept ( XXXX XXXX on XX/XX/XXXX ). The Bank is in violation of the bank secrecy act, and still did nothing, but swept it under the rug. The money was being withdrawn while they were being investigated by the court. Also, I had closed the PO BOX in XX/XX/XXXX, as it was in my mother 's name. The bank didn't even bother to check the address on the account.
06/10/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NV
  • 89115
 Web Older American
The Bank of Nevada/Western Alliance Bank AutomaticTeller Machine location XXXX at XXXX XXXX XXXX XXXX XXXX Nevada, did not released the {$400.00} I requested on XXXX XXXX, 2016 approximately at XXXX using my XXXX XXXX Debit Card .A message on display stated an invalid transaction. On a second try I collected the {$400.00} with a receipt of the transaction which indicated the previous {$400.00} were already deducted from my XXXX XXXX debit card from my checking account causing a low balance of {$310.00} from the XXXX checking account balance. I immediately on the same day XXXX XXXX, 2016 I reported the Bank of Nevada/Western Alliance Bank 's ATM Fraudalent Activitiy to my XXXX Customer Services representative, XXXX XXXX XXXX, at the XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX Nevada. The XXXX XXXX representative, XXXX XXXX XXXX is claiming the {$400.00} from the Bank of Nevada/Western Alliance Bank be credited to my XXXX XXXX as soon as possible. Such ATM fraudulent activity caused me to suffer severe financial distress lowering my Checking Account Balance with insufficient funds to meet my next financial obligations due on XXXX XXXX, 2016. My income is from the Social Security Administration Retirement Benefits payable only on the Second Wednesday of each month. My next direct deposit is due on XXXX XXXX, 2016. Consequently, because of the Bank of Nevada/Western Alliance Bank 's Automatic Teller Machine 's fraudulent system I am suffering a severe financial hardship.
05/23/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • DC
  • 20003
 Web Servicemember
I was contacted via e-mail on XXXX XXXX notifying me of a late payment on my mortgage, which Western Alliance Bank assumed the servicing of a month prior ( in XXXX for XXXX payment ). I contacted them by telephone the same day ( XXXX XXXX ) and requested a statement, as I had not received XXXX in the mail. They treated me as if not having received a statement in the mail was absurd, even though I confirmed my mailing address was correct. On the XXXX I received the statement, but it was a photocopy and did not include a payment slip or clear directions on where I was to mail my payment. I guessed at where to direct my payment and sent it off immediately. On XXXX XXXX, I received another late payment e-mail. Today, XXXX XXXX, I received a notice from a " noreply '' e-mail that Western Alliance Bank was trying to contact me regarding my mortgage, although I have received no other phone calls nor communications from them. I replied, but being a " noreply '' e-mail, I am not sure that they will receive my response. I have not received a statement in the mail for XXXX, so I believe Western Alliance Bank is at best incompetent in servicing a mortgage or at worst is operating with shady business practices for some as yet unidentifiable reason. I have had a stellar payment record with my previous loan servicers ( most recently The XXXX XXXX, a division of Western Alliance Bank ). If my loan weren't sold every year, I would consider signing up for automatic payment.
03/28/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • CO
  • 80112
 Web
I am writing to complain the Alliance Association Bank ( AAB ), at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX AZ XXXX and the phone number is XXXX I own two condos, XXXX XXXX XXXX XXXX CO XXXX and XXXX XXXX XXXX XXXX CO XXXX. AAB is the bank that handled the XXXX fees. The rules of paying monthly fees to AAB was set as follow, BILL PAY SERVICE Ensure the check is made payable to your association XXXX XXXX and the memo portion includes the following information/instructions : a. Management Company ID : XXXX b. Your Individual Account Number for XXXX XXXX at XXXX XXXX is XXXX. a. Management Company ID : XXXX b. Your Individual Account Number for XXXX XXXX at XXXX XXXX is XXXX. ( Please see attached copies ) I used my bank bill pay service to pay my monthly fees and it was repeatedly returned by AAB. I have an example of my payment check sent to AAB which is attached to this letter. I believe I followed the rules and any reasonable banker would accept the check. AAB refused my payments with the same format of the letter, I have an example attached. In the letter, AAB added extra rules and restrictions as the reasons to refuse. I also attached my bill pay profile to this letter. I believe it is a typical case of discrimination against particular customers. I hope you can help me and held them accountable of these discriminatory practices. I can be contact at XXXX or XXXX XXXX XXXX XXXX, XXXX CO XXXX. XXXX XXXX XXXX
03/15/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • XXXXX
 Web Older American
Dear Sirs, For over 10 years my husband and I have had a joint checking account with First Independent Bank of Nevada ( alias Western Alliance after bust ). I have only twice had ACH Debits .... both to major companies XXXX and XXXX XXXX. Both for about 100 dollars. In XXXX my husband went into XXXX XXXX and then returned home. He has XXXX XXXX and I have XXXX XXXX XXXX XXXX. I have been undergoing XXXX XXXX and I can't find a facility that can cope with him. End result we returned to our home of 25 years and I stated checking our bank accounts and found that Western Alliance had approved 4 ACH Debits ( one each week in the month of XXXX ) totaling dollars. Each debit was from between XXXX dollars to XXXX dollars. When I tried finding the company ( XXXX XXXX ) I hit a brick wall. I spoke to the branch and they gave me a phone number that turned out to be XXXX XXXX XXXX. That they had initiated the order giving away my money. They could not help and the branch gave me the number for XXXX XXXX. They sent me directly back to XXXX XXXX. So, now I feel I have been robbed by someone who is hiding behind the banks and the clearing house. So whose checking account did my meager funds wind up in. Since I receive about XXXXUSD in Social Security, you can understand how important this money is to me. Any help you can give me would be much appreciated. Many thanks, XXXX XXXX
08/24/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NC
  • 28270
 Web
My mortgage was in the process of closing out my COVID forbearance and setting up a repayment plan when it was purchased by western alliance. I contacted them after I received my letter of servicing transfer and asked them about the status since my repayment plan hadn't been finalized in my previous servicer. They said they were still going through paperwork and had no idea the status but would get to it eventually and send me any paperwork that was required to get my repayment plan set up. I never received anything until I got a notice that my home was entering a foreclosure process because of all of my past due payments. I called and told them what happened and was told repeatedly that their computer wouldn't allow me to enter the Covid repayment deferral program to move payments to the end of the loan and the only way to become current was to submit a loan modification request and even then that wouldn't be guaranteed. I don't believe this servicer is familiar with the cares act or the requirements in that legislation. I should not have to have a loan modification to receive the protections that were set out in the cares act.
05/05/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • CA
  • XXXXX
 Web
Bridge Bank/Western Alliance Bank/Torrey Pines Bank ( they have so many names I've lost track! ) funded a small business loan plus line of credit. We've been requesting a forbearance/deferment/flexibility given the pandemic and our inability to service our current loans with them right now. Our business has been impacted by 90 %. We've been trying to work with them since the second week of XXXX, however, they've REFUSED to help us during this time. We've been struggling to make our payments in general and continue to have a hard time. Given we're over a month late making our payments at this time, they have THREATENED US and stated they WILL PURSUE FURTHER ACTION AGAINST US. This was stated by a Vice President, XXXX XXXX, of their company which is totally unacceptable. They have issued numerous late fees, etc., and continue to threaten us rather than help us. Thanks in advance for your attention to our matter!
09/11/2023 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Can't close your account
  • FL
  • 321XX
 Web
I am XXXX of the XXXX XXXX XXXX XXXX. We placed $ XXXX CD with this bank years ago when they had a branch here in the Florida area. They closed the branch and now have offices only in XXXX AZ area. So we have sent letters. We've made calls. We signed up for online banking but can't close the account and request a wire via the online banking. We did receive one email response from XXXX XXXX ( XXXX ) XXXX but that was XX/XX/XXXX ( nearly 3 months ago ) and that one email response took us 3 months ( since our initial XXXX contact request to close account and send back the money ). We have sent a certified return receipt letter ( which we have the receipt for ) 6 weeks ago and still nothing. We must now ask our attorney to send a letter. I've never experienced anything like this - - being unable to get a CD closed and money returned. Any help you and provide would be much appreciated.
08/22/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 94112
 Web
I filed a complaint to Western Alliance Bank, who claimed to be the investor and loan servicing of all my three loans and thus the loan mitigation application is approved based on the guideline of Western Alliance Bank. This statement is incorrect because I signed deed of trust of the the loan backed by XXXX XXXX ( see attached notarized deed of trusts for all three loans ). When the loan were sold and/ or transferred multiple times throughout the life of the loan, the loan terms and guidelines stays the same as shown of the deed of trust for the loans. I did not sign any loan note/ deed of trust with Western Alliance and therefore these is backed by XXXX XXXX and any events occurred on the loans will follow XXXX XXXX XXXX guidelines, not Western Alliance Bank XXXX
09/26/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
  • HI
  • 96761
 Web
Property is located in XXXX, XXXX which is a Federal Natural Disaster Zone and per order of FEMA the loan has been placed on credit suppression for 90 days. I have contacted Western Alliance Bank on XX/XX/XXXX, XX/XX/XXXX, XXXX & XX/XX/XXXX to request documentation to support the fact I am on credit suppression. Each request, I have been told they can not provide such documentation. On the XX/XX/XXXX call, I was advised I can request this documentation in writing with no guarantee it will be provided. On XX/XX/XXXX, I receive a letter from WAB stating my account was delinquent and will be reported negatively to the credit bureaus. On the XX/XX/XXXX call, I was advised my loan was assigned to the loss mitigation department as of XX/XX/XXXX.
08/06/2020 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • CA
  • XXXXX
 Web Servicemember
We've been trying to work with Western Alliance Bank/Bridge Bank for the past couple years regarding our accounts. We were forthcoming with them that we needed to restructure our loan because we were unable to make the exorbitant payments they were requiring us to make. Up until the pandemic, we were ABLE to still make the minimum payments due. After the pandemic, we were unable to make the minimum payments due. As a result, we just received a notice from their legal counsel DEMANDING payments of the full amounts due!
11/30/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
  • CA
  • 94112
 Web
I was charged for corporate fee of {$45.00} showed on my mortgage statement. I called and asked what the fee was for. The representative informed me that it was for the inspection fee, which I was never informed about the fee anytime during the mortgage assistance application starting on XX/XX/2023. I requested over the phone several times to request for the refund of the fee and have the case escalated to a manager on XX/XX/2023. However, until now, no one has got back to me.
11/30/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
  • CA
  • 94112
 Web
I was charged for corporate fee of {$45.00} showed on my mortgage statement. I called and asked what the fee was for. The representative informed me that it was for the inspection fee, which I was never informed about the fee anytime during the mortgage assistance application starting on XX/XX/2023. I requested over the phone several times to request for the refund of the fee and have the case escalated to a manager on XX/XX/2023. However, until now, no one has got back to me.
03/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NV
  • 89120
 Web
Hello, I'm XXXX XXXX i have been filling for my Benefit, but I've never receieved my CARD to be able to access my Funds, i've placed several calls through for months now it's been same .I 'm way to old for this stress please help resolve by shipping my card through o address.
07/17/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • DC
  • 20003
 Web Servicemember
See complaint XXXX. XXXX statements later ( payments due XX/XX/XXXX and XX/XX/XXXX ), Western Alliance Bank has not removed the late fee in the amount of {$87.00}.
02/05/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • PA
  • XXXXX
 Web
The funds are not being applied to the account. See attached documents for details.
01/10/2024 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other transaction problem
  • IL
  • XXXXX
 Web
12/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 33579
 Web
09/07/2023 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • MI
  • 48103
 Referral
05/04/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • CA
  • 954XX
 Web Older American, Servicemember
02/10/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • NV
  • 89052
 Postal mail
02/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • FL
  • 34134
 Web Older American
10/12/2022 Yes
  • Checking or savings account
  • Savings account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 94555
 Web
01/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MD
  • 21207
 Referral
09/10/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • AZ
  • 85132
 Referral
06/09/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
Referral
05/07/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94531
 Referral
12/03/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 60004
 Referral
06/29/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • FL
  • 34994
 Web
05/06/2020 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CA
  • 94942
 Referral
05/01/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89109
 Referral
05/18/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NV
  • 89120
 Web Older American
05/09/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem making or receiving payments
  • NV
  • 89135
 Referral
06/13/2017 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • CA
  • 94566
 Referral
02/21/2017 Yes
  • Credit card
  • APR or interest rate
  • FL
  • 33141
 Referral
12/03/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CA
  • 92039
 Web
11/01/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • AZ
  • 85339
 Referral
10/05/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92562
 Web
03/29/2016 Yes
  • Bank account or service
  • Savings account
  • Deposits and withdrawals
  • MA
  • 02468
 Web
11/16/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • CA
  • 92392
 Web
10/23/2015 Yes
  • Credit card
  • Billing statement
  • TX
  • 78260
 Referral