WEBSTER BANK, NATIONAL ASSOCIATION CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/14/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06010	Web
On Friday, XX/XX/2023 at approximately XXXX I used the outer ATM located at Webster Bank XXXX XXXX XXXX XXXX XXXX XXXX CT XXXX to make a deposit of {$3900.00} ( XXXX check totaled : {$670.00} and the other two were both in the amount of : {$1600.00} ) in to my Checking Account. I proceeded through the deposit prompts, and eventually came to the screen where I could see the three checks and the total with a " confirm '' button. As soon as I touched the screen, it went blue and flashed " Restarting '' with a spinning wheel. I waited a moment before I exited my car and waved at the XXXX ( XXXX XXXX ) who was seated inside at the drive up window. When she looked at me, I pointed at the ATM and stated " It just restarted ... what do I do? My card and deposit are in there! '' to which she responded " There's nothing I can do. '' and looked back at her computer screen. I began shouting to get her attention again until she looked at me and I said, " I'm not leaving, someone needs to help me, my deposit is in there. '' XXXX then looked over her shoulder and I could see her indicating that there was an issue at the ATM. After about XXXX minutes XXXX XXXX XXXX XXXX and I explained what just happened, he wrote down my information and took my drivers license back inside while I waited at the ATM. He came back out a few minutes later and explained that the only person who can open the ATM is the XXXX security driver and they can not contact him. My only option I was given at this point was to call XXXX myself and open a claim to get my money back and I also would have to receive a new Debit card as mine would " be shredded by the machine. '' This was infuriating to me that I would now have to wait an extended amount of time to receive my money that I had deposited in good faith. I was told by XXXX I had to come inside the bank in order to receive a temporary debit card, at which point I did. I was handed my new card and then was told to wait while XXXX and XXXX XXXX went into a door just to my left. When they returned They tried to hand me XXXX XXXX gift cards, which I refused. I feel that was insulting considering at this point I am now out {$3900.00} for an unknown period of time. I don't feel there was any resolution at this point and that all these issues are now in my lap to solve. I admit, I left the bank in tears and went home. Shortly after returning home I received a voicemail from XXXX XXXX that stated " the checks were deposited into your account if you want to take a look at it, it should be available when you're online banking. '' I checked my account online and I could see the deposit with a " XXXX Hold '' attached to it, but it was in the account. The next day ( Saturday XX/XX/XXXX ), my husband checked the account again and the deposit was gone. It was as if the transaction never occurred. I tried to call the bank, but they were not open, so I decided to give it until Monday morning to see if the deposit was finally posted. On Monday ( XX/XX/XXXX ) the {$3900.00} had still not been posted to the checking account, so I returned to the bank on XXXX XXXX at about XXXX. I waited in line until XXXX XXXX ( XXXX ) called me over to help me. She remembered who I was and seemed surprised the money was not in the account. I told her I feel the bank has stolen from me, because I still do not have the money in my account and I am very angry because I do not feel any XXXX at XXXX is trying to help me, that instead it's " my problem '' to deal with. XXXX told me the bank " isn't in charge of the ATMs '' even though they are on their property and that's why they really can't do anything in this situation. XXXX claimed to only way she could put the money into my account was to get a " XXXX XXXX '' from the Disputes Department at XXXX. Looking back I see this was the banks way of getting me to be quiet and do what they originally wanted me to do which was wait for my money. I called XXXX with her next to me and opened a case number. XXXX assured me she would call me in an hour ( " It is my top priority '' ) and the money would be posted to my account that afternoon. I left at approximately XXXX. By XXXX XXXX I had not received a call from XXXX, and the money had still not been deposited into my account, so I called XXXX back. No one answered the phone the first time I called, but when I called a second time and let the phone ring for about XXXX minutes she answered the phone. I explained who I was and that the {$3900.00} was still not posted to my account, and she stated, " Yes, dear I put a rush on it, it will be deposited by this evening. '' I waited until XXXX this morning ( Tuesday XX/XX/XXXX ) and checked again and the money is still not posted to my account. I tried calling the bank again, and again there was no answer until I called a second time and just let it ring. XXXX XXXX answered the phone and I told her who I was ( although I believe they know who's calling because of caller id ) and asked for XXXX XXXX. She stated that she " was in a meeting '' to which I asked when she would be returning. XXXX replied that she " didn't expect her at all today. '' and I said to XXXX, that I needed someone to help me today, to which she responded " I can't help you. '' I stated back to her, " I need to be helped today as I was promised my deposit and I have yet to receive it. '' She then said, " Hold on '' and proceeded to place me on hold. I remained on hold for XXXX minutes when I decided to stay on the phone and drive down to the branch, since they were clearly trying to avoid having to deal with me. I was able to drive down to the branch and stay on hold a total of XXXX minutes and XXXX seconds while XXXX was just sitting at her desk. When I walked up to her teller window she looked at me and I asked her " how long she was planning on leaving me on hold for? '' She stated, " I told you I couldn't help you. '' and I replied, " No, you put me on hold. '' ( I took screenshots of the hold screen. ) She tried to get into an argument regarding that which I refused to engage in. Is this how employees are taught to deal with customers - just put them on hold? XXXX then repeated very angrily that " there's nothing they can do for me. '' and at this point a man named XXXX XXXX walks over and begins to verbally " gang up '' on me about my reaction to the situation ( He obviously is uncomfortable that I am angry and no one is willing to take responsibility of the situation to help me ) and then proceeded to laugh in my face several times when I expressed how upset I am over how this situation is being handled. He then demanded I put " what it is exactly you want '' in writing. When I was writing down that all I wanted was my {$3900.00} that I deposited and the Case Number, he proceeded to walk away back to the teller window but continued to glance and laugh at me. I was waiting for him to come back since he's the one who demanded I write information down, and when he didn't I expressed that I felt once again that everyone is just ignoring the fact that I'm upset and no one is trying to help me. XXXX then snaps and responds " I was waiting for you! You're just standing there! '' Again, making me feel as if I am the problem, when all I am looking for is for any one at XXXX to act like they are concerned a little bit about this. I handed XXXX the paper and she picks up the phone and begins to call the disputes department. While she's on hold I am just standing and waiting and again XXXX XXXX laughs at me when I tell them I would like to file a complaint about the way I am being treated, to which XXXX makes eye real big, rolls them and turns away from me and states " Go ahead and file your complaint. ". I then tell her I do not appreciate her rolling her eyes at me and she proceeds to argue that she didn't. I then stated to her that all I want is for somebody to act like they care. She responded by snorting/chuckling at me, and said that I had no right to be upset. I asked her if she was on my side of the counter if she wouldn't be upset? I continued to stand at the counter furious and mortified until she handed me the paper and very shortly stated, " XXXX here 's your case number. '' I took the paper and walked out, again in tears. I feel humiliated and sad, and like the bank is angry with me- when in fact, I am the victim. They obviously don't appreciate that I was so angry, but that was a lot of money that was deposited and I need it to pay my bills and support my family. I don't know what else to do other than file a complaint- especially because of how I was treated - that is unacceptable. I can not fathom in what world it is acceptable to laugh in a customers face when they are so obviously upset. Also, Gift Cards to XXXX XXXX were not an acceptable solution.
11/14/2019	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	XXXXX	Web
Dear Sirs, This matter concerns violations of the foreign wire transfer provisions of the Dodd Frank Act of XXXX as well as breach of the respective professional duties of care owed by the acting attorney and the banks involved in the foreign wire transfer. In late XXXX of this year, I travelled to Rhode Island as the attorney-in-fact for my daughter XXXX, to sell her home which is located at XXXX XXXX XXXX XXXX, XXXX, RI. I am a U.S. citizen and attorney residing in XXXX, XXXX ; my daughter is also a U.S. citizen and at that time was completing law school studies in XXXX. As she was going through final exams in XXXX, it was not possible for her to handle the sale personally. An offer on the house of the asking price {$390000.00} was received in early XXXX from XXXX and XXXX XXXX, ( residents of XXXX XXXX, Connecticut ), and accepted by XXXX. The closing was scheduled for XX/XX/XXXX in the offices of our attorney XXXX XXXX in XXXX. Due to travel schedule issues, Mr. XXXX handled the closing transaction for our side and I signed the relevant documents in advance on behalf of my daughter. XXXX XXXX 's law firm represented the buyers. Shortly before the closing date, I provided instructions to the buyers ' representatives that the sale proceeds ( after the usual deductions such as the realtor commission, legal and closing fees ) were to be sent to XXXX 's bank account at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX along with her account number and the bank 's identification information. I asked that the transfer be euro-to-euro, that is, that the currency conversion cost and the transfer cost be deducted on the U.S. side of the wire transfer, because of the fact that at that time, XXXX had only one bank account in her name and that bank account was domiciled at XXXX XXXX XXXX in XXXX. After some questions in this regard, the buyers agreed to this request. As I had requested a foreign wire transfer of over {$20000.00} be done by my own attorney from my own account at XXXX XXXX XXXX to my own account at XXXX XXXX XXXX in XXXX just two months before, and this had taken place without incident, in keeping with publicly posted currency conversion rates, I expected the same fair dealing and transparency. I certainly expected that the closing attorney ( XXXX ) or the transfer bank would comply with the law and contact me should there be any irregularities or issues. At that time I was unaware of the requirements of the Dodd Frank Act relating to transparency of foreign wire transfers but I was reachable by email and phone at the time of the transfer as well as in the two days following the transfer and could have been contacted to ensure such transparency. I wasn't. The transfer was handled by XXXX XXXX XXXX XXXX XXXX, Connecticut and specifically by Mr. XXXX XXXX. The settlement amount in the buyer 's attorneys ' hands ( after deduction of realtor 's fees, lawyer 's fees, etc. ) and available for transfer on XX/XX/XXXX was {$370000.00}. This amount is not in dispute. Mr. XXXX XXXX, attorney handling the foreign wire transfer for the buyers, has defended the wire transfer that was made to XXXX 's account stating that it was a " normal and customary transfer ''. We are literally outraged that Mr. XXXX and XXXXXXXX XXXX in XXXX XXXX, CT could treat the theft of over {$12000.00} as a " normal and customary transfer. '' The normal and customary transfers that took place on XX/XX/XXXX are clearly described in the following link which summarizes market movements for that date. Link : https : XXXX The highest dollar to euro rate was .896 The lowest dollar to euro rate was .8929. The average dollar to euro rate was .8944 If the highest rate practiced on the spot inter bank market that day had been used by XXXX, the amount that would have arrived on XXXX 's account in XXXX would have been XXXX euros. If the lowest rate had been used, the amount would have been XXXX euros. If the average rate had been used, the amount would have been XXXX euros. Instead, the amount that arrived on XXXX 's bank account on XX/XX/XXXX was XXXX euros. The dollar to euro rate that XXXX used was XXXX -- not even close to ANY of the publicly practiced rates above. The difference between the AVERAGE conversion rate used that day on the spot inter bank market and the rate that XXXX used resulted in a XXXX euro loss to XXXX. In response to our correspondence questioning this transfer, XXXX XXXX has claimed that it was under contract with XXXX XXXX XXXX XXXX XXXX ( a notorious defendant which has had to settle class action suits over the past several years in the very area of foreign wire transfers for hundreds of millions of dollars ) for foreign wire transfer. Thus, XXXX says, it was " obligated '' to use XXXX XXXX XXXX XXXX XXXX 's rate. XXXXXXXX XXXX was then, and is now, fully informed of XXXX XXXX XXXX XXXX XXXX 's abuses in this area as they have been well publicized and thus, at the very least, it was negligent in using XXXX XXXX XXXX XXXX 's conversion rate which is much more disadvantageous than any that I have seen for that time period. The fact that neither Mr. XXXX nor XXXX nor XXXX XXXX XXXX XXXXommunicated with us the conversion rate that they were to be going to be employing as well as transfer costs and the amount that would be received is not only in outright violation of the Dodd Frank Act but also exhibits a blatant lack of due care. The disparity between the XXXX XXXX XXXX XXXXXXXX conversion rate is inconsistent with any publicly available conversion rate to the point that either the XXXX XXXX XXXX XXXX or XXXX XXXX or the buyers attorneys have profited illegally. We do not know precisely who because we dont have the information on the foreign wire transfer statement. XXXX 's law firm has failed, in answer to several requests, to provide the foreign wire transfer statement to us. But it doesnt matter, considering the applicable state laws on vicarious liability ; unless I have completely misunderstood those laws, they should all be liable. As designated attorney-in-fact for my daughter XXXX, I was easy to contact either by email or phone to confirm that this outrageous rate would be acceptable. It wasn't, and Mr. XXXX ( and/or XXXX ) knew that it wouldn't be. For either XXXX or the XXXX law firm to profit to this extent from this clear violation of banking laws is clearly not only in violation of their duty of due care and due diligence but illegal. The obligation of due care which was borne by both of them, as agent of the buyers, and XXXX, as your own agent, clearly was not met by doing business with a bank that has a history of abuses in this specific area of foreign wire transfers. I have forwarded numerous articles to them ( going back years ) on the subject of XXXX XXXX XXXX XXXX XXXX. The XXXX XXXX XXXX XXXX XXXX is a repeat offender in this area ; my daughter is not the victim of a " one and done. Given the circumstances, we are seeking restitution of the illegally diverted funds, i.e. XXXX euros. We further consider that in the absence of any legal justification for their agents ' acts, the buyers have not performed and they remain liable for the full settlement amount. We have notified XXXX XXXX whose XXXX, Massachusetts law firm first ordered this transaction and XXXX XXXX of XXXXXXXX XXXX in XXXX XXXX, CT ( who was the individual at the bank that carried out the foreign wire transfer ) of the above situation in an effort to resolve this matter on XX/XX/XXXX by email and have not received any response from them. I understand that there is a six month time limit to enter complaints with the Consumer Financial Protection Bureau. As mentioned, so far as we know, the transfer would have taken place on XX/XX/XXXX. We respectfully request your assistance in the resolution of this matter. My daughter XXXX is currently enrolled in law school in XXXX XXXX XXXXXXXX and has authorized me to handle this matter on her behalf. Her email address is XXXX and her phone number is XXXX ( XXXX ) XXXX. If need be, I can provide you with a copy of the power of attorney for her financial/real estate affairs and a " procuration '' regarding her French bank account in her absence while she is in New York. Sincerely, XXXX XXXX Attorney-at-law, Licensed in MA, CT XXXX RI Formerly, XXXX XXXX XXXX XXXX XXXX XXXX Footnote : XXXX euros was equivalent to XXXX USD on XX/XX/XXXX according to the interbank conversion rates practiced on that date ( link. below XXXX : Euro to Us Dollar Exchange rate history : XXXX XX/XX/XXXX ( XX/XX/XXXX )
10/10/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CT 06002	Web	Older American
You may see some of teh conversation ( only the web based getting help and not teh phone calls ) from the bottom but I have been asking for months to help me fix my quickbooks. Everything was working finally and this bank merged and changed their website. I have been unable to use XXXX with XXXX since they merged. ALso they changed all the login information so I can not send checks out from the bank from my corporation that has the right name on it. I have spent hours on these and after XXXX years with the bank you would think they care. You can see how ludicrous of service they are when they FINALLY admit they have a problem with quickbooks. Yet they allowed me to keep calling an dencouraged to call and waste time when they knew they had a problem. I would think that in this day of computers they could afford a XXXX that can fix something as disastourous as this. Thank you for contacting us at Webster Bank! We sincerely apologize for your dissatisfaction. We have escalated your feedback regarding XXXX to be reviewed. We can provide an update once available We value your relationship and look forward to continuing servicing our banking needs. If we can provide additional help, please compose a new message. You can also visit one of our branches local to you or call us at XXXX. For additional self-service banking options please visit WebsterBank.com. Thank you for your business! XXXX XXXX Customer Service -- - Original Message -- - Sent : XX/XX/2023 XXXX PM To : XXXX Subject : RE : RE : RE : Account Problem So why has your bank not communicated this. I have wasted over XXXX hours trying to accomdate your bank to service my business. I don't know about you, but your bank is a dis-service for me. I am shiopping banks that want my business because for this year XXXX has scored XXXX. -- - XXXX XXXX -- - From : Webster Bank, XXXX. Subject : RE : RE : RE : Account Problem Received : XX/XX/2023 We are still experiencing an issue with QuickBooks connectivity and our IT Teams are working on a solution. -- - Original Message -- - Sent : XX/XX/2023 XXXX PM To : XXXX Subject : RE : RE : Account Problem To this dayI still can't connect with quickbooks. Your bank moved the address and so far the branch didn't help me, soeone called the other day who PROMISED that he would find somone capable of helping me. I tried the suggestion you gave and called up but none of the peiople know what to do and have wasted HOURS of my time. If your bank wants to keep my business XXXX you better have someone follow up WHO KNOWS WHAT THEY ARE DOING to allow me to download and import into QUIOCKBOOKS -- - Original Message -- - From : Webster Bank, XXXX. Subject : RE : RE : Account Problem Received : XX/XX/2023 Thank you for contacting us at Webster Bank! We apologize for any inconveniences you've experienced with our recent changes. Please know that we take these matters seriously and your feedback has also been submitted into our XXXX of the XXXX program. We value your relationship and look forward to continuing servicing our banking needs. If we can provide additional help, please compose a new message. You can also visit XXXX of our branches local to you or call us at XXXX. For additional self-service banking options please visit WebsterBank.com. Thank you for your business! ( Banker First Name/Last Initial ) Customer Service XXXX XXXX Original Message -- - Sent : XX/XX/2023 XXXX AM To : XXXX Subject XXXX RE : Account Problem Find a real person that can help me. Going to branch is useless as I need to connect my account with quiockbooks THAT YOU CHANGED. I have spent XXXX hours so far and have made XXXX calls. Your service ____________! -- - XXXX XXXX -- - From : Webster Bank, XXXX. Subject : RE : Account Problem Received : XX/XX/2023 Hello, Thank you for contacting us at Webster Bank! I regret any inconvenience this matter has caused you and would like to get this resolved for you. Upon review, here 's what I have been able to find out. - A support ticket was submitted to our technical support team. Please allow XXXX hours for review. We appreciate the opportunity to address your concerns. Please note that we take these matters seriously and your feedback has also been submitted into our XXXX of the XXXX program. We value your relationship and look forward to continuing servicing our banking needs. If we can provide additional help, please compose a new message. You can also visit XXXX of our branches local to you or call us at XXXX. For additional self-service banking options please visit WebsterBank.com. Thank you for your business! XXXX XXXX. Customer Service -- - Original Message -- - Sent : XX/XX/2023 XXXX PM To : XXXX Subject : Account Problem I am frustrated with your bank and if it doesn't get fixed I am taking all my accounts and go to a bank that wants my business. XXXX Since you changed your login information due to your merge I can't download into quickbooks transactions. THIS IS A MAJOR PROBLEM. Its amazing a major bank like you has no idea your customer service sucks. I have spent opver an hour on the phone today where XXXX person actually told me we don't have time for you today. In addition XXXX number nobody knows nothing and local branch knows nothing. XXXX your bank doesn't recognize my social security number even though I have been a customer for over 20 years. SO how do I get a callback
12/14/2022	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	RI 02864	Web
We initiated a mortgage application with Webster Bank in late XX/XX/2022 ( ~ XX/XX/XXXX ). We filed a full application and provided all the requisite information/documentation to seek approval for a loan to purchase a condo in XXXX by the end of XXXX. Later on in the process we were informed by the loan XXXX that all our information was lost and would be required again. We did not get a full explanation as what happened to our information, how he/bank could have lost it. This information was provided by phone and any attempt to get answers in email were not responded to. To compound the issue- beyond the concerns re privacy and loss of sensitive information - there was no attempt by the bank/employee to help expedite the process to still have us meet the deadline to get a commitment letter. XXXX XXXX, the loan XXXX, then sent us information requiring that we fill out a completely new application and within this new request the interest rate we had initially gotten had also increased by a point. We challenged in writing the unfairness of this since none of what has happened was our fault. XXXX XXXX would only respond to us by phone, and we now know or believe it was a deliberate attempt to not have a paper trail. With significant concerns about the compressed time to restart the process, we got XXXX XXXX on the phone with the real estate agent representing us so that the agent could explain to him that the seller was not amenable to delays. In that conversation XXXX XXXX also acknowledged the loss of our documentation. After that phone conversation and getting no clear directive on how we would meet the deadline of getting the commitment letter and in jeopardy of losing our deposit, we had to pause our efforts with Webster and seek help from another bank through a very accelerated/white glove process. This could only happen because of an existing business relationship with that bank. Even though we were able to meet the deadline and not lose our deposit and the condo, it came at a significant cost to us as we had to accept a higher interest rate, on a XXXX loan ( instead of a XXXX loan we had with Webster ) and pay almost three points. These additional costs of almost {$13000.00} was as a direct result of Webster 's gross negligence. We outlined what had happened in written communication and sent to the bank ; they are denying that we were told our information is lost and are now saying that our application was closed because we did not provide information they asked us for. We provided all information the bank asked of us for as well as updates, each time within 72 hours, and we believe it was on that information that a pre-approval letter was generated for us to initially enter into a sale agreement. Furthermore, the bank indicated that the only correspondence they received back from us was the disclosures. If they are acknowledging receiving the disclosures, this is further evidence to us that they received all the information we sent as we did not send the disclosures separately but as part of a combined file. We would like to know what happened to the rest of our information and what the truth is behind this mishandling. We are asking for a full investigation to determine why we were informed that the documents were lost- this was told to us on more than one occasion and also to us with an external party present. This was the reason as well as the lack of faith in their process, and their unwillingness to expedite the process if we filled out a new application, that caused us to pivot to another bank two weeks before a commitment letter was due. This is the same information/documentation we provided the other bank. We are willing to provide any additional information required ( time/date stamped ) to corroborate any aspect of our story and interactions with Webster and hope that this will also force them to do a proper internal investigation. Information submitted to Webster was using their systems and instructions- via remote doc which was a link in XXXX XXXX signature. After he told us the information was lost he then provided this new link ( below ) for us to use going forward, which we did use to provide some additional information. Please TRY USING THIS SHARE FILE LINK XXXX XXXX XXXX XXXXXXXX If Webster lost our information we believe they should have provided : 1. credit monitoring for having lost our information, 2. honored the existing rate since the loss of documentation was not our fault ; we checked the option to lock the rate when we returned the documents 3. Helped us by expediting the process to meet the XX/XX/XXXX commitment deadline if we had to again submit and redo the process we had done in late XXXX. 4. In the absence of the above, compensating us for having to switch to another bank in order to meet the deadline seems reasonable. Finally, we want to make sure that this is not a pattern and also that we were not being discriminated against because of our race. At this point we have no idea re the real reason for why Webster asked us to file another application. whether our information was truly lost or was it to charge us a higher rate or something else. Any email, documentation, time/date stamped info can be provided. All uploads/information supplied were done using links Webster provided to us.
11/15/2017	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MA 02148	Web
I just calculated everything up and its a total of {$310.00} thats with the {$170.00} Hello my name is XXXX XXXX I am currently wait to receive a credit of {$170.00} for fraudulent transaction that took place on my account okThe description of a willful act commenced with the Specific Intent to deceive or cheat, in order to cause some financial detriment to another and to engender personal financial gain. That we could possibly have. TRANSACTION, contracts, civil law. An agreement between two or more persons, who for the purpose of preventing or putting an end to a law suit, adjust their differences by mutual consent, in the manner which they agree on ; in Louisiana this contract must be reduced to writing. Civil Code of Louis, 3038. 2. Transactions regulate only the differences which appear to be clearly comprehended in them by the intentions of the parties, whether they be explained in a general or particular manner, unless it be the necessary consequence of what is expressed ; and they do not extend to differences which the parties, never intended to include in them. Id. XXXX. 3. To transact, a man must have the capacity to dispose of the things included in the transaction. Id. 3039 ; 1 Domat, Lois Civiles, liv. 1, t. 13, s. 1 ; Dig. lib. 2, t. 15, l. 1 ; Code lib. 2, t. 4, 1. 41. In the common law this is called a compromise. ( q.v. ) A Law Dictionary, Adapted to the Constitution and Laws of the United States. By XXXX XXXX. Published XX/XX/XXXX. With my old debit card I am currently waiting for a {$170.00} credit View mobile friendly version Webster Bank \| Living up to you Important information for : XXXX XXXX XXXX XXXX Account ending in : XXXX Account Servicing Alert Insufficient Available Funds Notice This email is to inform you that on XX/XX/XXXX, items were presented against your Webster account and there were insufficient funds to cover them. Below are the items and the fees that will be assessed. Note : fees will be posted with today 's transaction date ; however, they XXXXay not be immediately reflected in your account balance. TRANSACTION TYPE AMOUNT ACTION FEE CK CRD SIGNATURE PURCH {$2.00} PAID {$0.00} Avoid Additional Fees If your account balance remains negative for more than 5 calendar days, you may be charged an extended overdraft fee. Beginning on the next business day, and every business day that your account remains negative, a daily fee of {$5.00} may be charged to your account. To avoid additional fees, please make a deposit as soon as possible. If you have already made a deposit, thank you! Fund your account now or go to www.websteronline.com/XXXX. Webster is committed to helping you achieve your financial goals. To help you better manage your account, Webster offers the following services for free : Direct Deposit Provide safe and fast access to your money by depositing funds automatically to your account. Overdraft Protection Link your savings account to your checking account for automatic overdraft protection or apply for an overdraft protection line of credit. Debit Card Overdraft Services Webster is offering you a choice regarding Debit Card Overdraft Services. You can tell us if you want us to authorize your debit and ATM card purchases when there are insufficient funds in your account. We recommend that you indicate your overdraft preference for your everyday debit and ATM card transactions as soon as possible. For more information, go to www.websteronline.com/XXXX, or call us at XXXX, 24 hours a day, 7 days a week. NOTE : This service is not available for Opportunity Checking accounts. Balance Alerts We 've made it easier for you to stay on top of your account activity with timely balance notifications that you control for added awareness and peace of mind. You can establish low balance alerts to inform you when your account may be unexpectedly short on cash and to help avoid overdraft fees. Balance alerts can be delivered via email and/or SMS/text to your mobile phone. Learn more. WebsterOnline Monitor your payment and withdrawal activities or transfer funds online anytime day or night. Log in to your account Give us a call Connect with Webster XXXX XXXX XXXX To ensure delivery to your inbox, please add XXXX to your address book. Webster Bank is committed to safeguarding your private information, please review our Privacy and Opt-Out Notice for complete details. We will never ask for your PIN or account information in any email. Learn more about Our Safety and Security Commitment, including reporting of suspicious email. If you are concerned about clicking any link in this email, you can type www.websterbank.com directly into your browser to access the web site. You are receiving this email because you are enrolled in Webster Online Services. Please do not reply to this message as it is being sent from an unattended mailbox. Webster Bank, N.A. Member FDIC. Equal Housing Lender equal housing lender XXXX XXXX XXXX XXXX. All rights reserved. The Webster Symbol and Webster Bank are registered in the U.S. Patent and Trademark Office. Webster Bank, XXXX XXXX XXXX, XXXX, CT XXXX XXXX
08/08/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06010	Web
We are writing to formally raise a significant concern regarding an unauthorized delay in an external funds transfer, which resulted in a measurable financial loss and raises questions of potential impropriety. The incident has highlighted important discrepancies between the institution 's advertised service standards and the actual customer experience, underscoring the need for immediate corrective action. We have been customers for over thirty years. On XX/XX/2023, we initiated a {$60000.00} transfer from our Webster account to our XXXX XXXX XXXX account, drawn by the promise of XXXX XXXX ' 4.3 % interest rate. The bank 's stated funds availability policy, accessible through this link XXXX XXXX XXXX XXXX XXXX assures same-day availability for transfers. However, this assurance was shattered on XX/XX/2023, when I received an email stating : " For security reasons, your external transfer request from Webster Bank, XXXX account to XXXX XXXX XXXX XXXX, Savings account has been stopped. As a policy, we need to review the transaction. Based on the results of that review, we will either cancel the transaction or the funds may take a little longer to reach the destination account. We will notify you of the status of the transaction by email. Thank you, Webster Bank '' This stoppage came with no clear explanation, no reference to any specific policy, and no guidance on how to proceed or the expected timeline for resolution. In response to this concerning development, we promptly engaged with Webster Bank 's customer service seeking clarification and resolution. Unfortunately, my efforts were met with a disheartening lack of transparency, accountability, and urgency. Over the course of calling each business day and in-person visits to local branches on XX/XX/XXXX and XX/XX/XXXX, we encountered significant challenges in obtaining clear answers, status updates, or a swift resolution to the transfer issue. Furthermore, even though promised, we never received any sort of personal follow up or call backs that representatives had promised. Additionally, it is important to highlight the dissonance between Webster Bank 's declared values and the actual customer experience. The slogans etched on the glass offices, such as " We Earn Trust thru Ethical Behavior '' and " We Take Personal Responsibility for Meeting Our Customers Needs, '' stand in stark contrast to the reality of this situation. Finally, on XX/XX/XXXX, we were notified that the funds transfer had been processed and released, allowing the transfer to proceed. However, this resolution does not negate the lack of transparency and accountability that marred the resolution process, nor does it mitigate the financial loss I incurred due to the unauthorized delay. We find it deeply troubling that a reputable financial institution would choose to arbitrarily withhold access to customer funds without clear justification or proper communication. This incident raises serious questions about transparency, adherence to advertised service standards, and potential violations of the trust between financial institutions and their customers. In light of the unauthorized delay, which resulted in a financial loss of approximately {$50.00} in unearned interest, we formally request the following actions be taken : 1. A comprehensive investigation into the unauthorized delay of the funds transfer, including a clear explanation for the suspension and subsequent release of the transaction. 2. Disclosure of the specific policy or procedure that justified the suspension of the funds transfer, as referenced in the initial email communication. 3. A formal acknowledgment of the discrepancy between the " Funds Availability Policy '' and the actual customer experience, accompanied by concrete steps to ensure accurate representation of services to customers. 4. Full and immediate compensation for the unearned interest resulting from the unauthorized transfer delay, consistent with Webster Bank 's commitment to equitable treatment of its customers. 5. An assurance of enhanced transparency, communication, and accountability in handling similar issues in the future, aligning with industry best practices and regulatory standards. Furthermore, we would like to draw your attention to the provisions outlined in the United States Code, specifically 12 U.S. Code 1818, which addresses the potential imposition of civil money penalties for violations. While we hope to avoid such an outcome, it is crucial for Webster Bank to address these concerns promptly to maintain customer trust and regulatory compliance. Thank you for your immediate attention to this formal complaint. We anticipate a prompt and substantive response detailing the actions Webster Bank intends to take to address these concerns and ensure a more transparent and accountable approach to customer service. Sincerely, XXXX XXXX XXXX XXXX
09/20/2018	Yes	Checking or savings account Other banking product or service	Opening an account Confusing or missing disclosures	NY XXXXX	Web
I opened a health savings account at XXXX XXXX and contributed funds to it. Six months later, I discovered a letter dated 4 months after the supposed opening of my account, notifying me that the account opening was incomplete. I immediately asked for a full refund of my contributions. XXXX XXXX then required me to call it to " close '' my account and notified me of a {$25.00} fee to close such account. Since then, the bank has failed to clarify whether the account is open or not yet open. This lack of transparency in XXXX XXXX XXXX dealings with me is what I believe the CFPB can help with. Here is a detailed history : In XX/XX/2018, I opened an XXXX account. I am a contract worker and paid for my own qualifying health insurance ( at nearly {$500.00} a month ) and made 3 transfers of monetary funds to my XXXX account -- which as far as I was aware, was an open account -- during the 3 months that I could afford the health insurance. These funds, which I successfully transferred to my XXXX account, came from my own checking account and not from any employer paycheck deduction. During those 3 months, I received medical care which I paid out of pocket for what my health insurance did not fully cover. I have not yet made any claims to XXXX XXXX for reimbursement from my XXXX account for these medical expenses. On XX/XX/XXXX, I discovered a letter from XXXX XXXX which was misfiled under my bank statements. I opened the envelope and read the letter. It was dated XX/XX/2018, and signed by XXXX XXXX, senior vice president, chief of operations officer. The letter informed me that because I used a PO box address for enrollment through XXXX for an XXXX account, the account could not be opened " and any payroll contributions you elected will not be deposited '' without a residential address, per the Bank Secrecy Act ( BSA ). Nor are the funds usable for any qualified expenses to date until the account is considered open, according to the letter. I was surprised to learn that the account opening was incomplete, but I understand the BSA regulatory requirement and do not dispute that a residential address is required to open a bank account. I immediately emailed XXXX XXXX on XX/XX/XXXX, as I prefer to have a written record of any potential disputes. I was alarmed that aside from a single letter, the bank made no other attempts by phone, email, or other means to notify me that the account had not successfully opened. Nor had XXXX XXXX ever rejected any of my money contributions to the account. I also do not know what the reference to XXXX is, because I have never had XXXX health insurance. Therefore, I became concerned about the accuracy of XXXX XXXX XXXX management process as well as its demonstrated lack of care or courtesy to me as a client. I requested that the full amount of my contribution immediately be refunded to me. XXXX XXXX responded that it was sorry that I wanted to " close '' my account and that it would charge a fee of {$25.00} to do so if I called to make the request or, alternatively, I could spend down my account until only {$25.00} remained. I asked for clarification on whether the account was open or not yet open, because I did not understand how a non-existing account could be closed nor how I could spend down an XXXX account that was not valid. Meanwhile, XXXX XXXX has been charging {$2.00} monthly for maintenance. I do not believe the bank expended any management cost in handling my money, no investments were made by me or the bank of my XXXX funds, and I have made no medical claims that required XXXX XXXX to perform any work, task, or action to serve me. Through further emails on XX/XX/XXXX and XX/XX/XXXX, I continued to seek clarification on the contradictory information provided by XXXX XXXX. The bank 's only response has been to insist that I call to discuss the matter. As a contract worker, I have no private space during the work day to discuss such a personal matter. I also have been working 10 - to 12-hour days, often including Saturdays and Sundays. On XX/XX/XXXX, I attempted to call XXXX XXXX while standing on the street. Interestingly, the bank 's automated phone system required that I enter my zip code. I entered the zip code for my P.O. box and it was not accepted as a recognized address of mine. I entered my residential address zip code and was able to proceed. I spent 25 minutes of my 30-minute unpaid break on hold, waiting for a live human at XXXX XXXX to answer my call. No one ever picked up, and I had to return to work. I have not since been able to attempt another call. I do not include attachments here of the XX/XX/XXXX letter, proof of the 3 bank transfers to XXXX XXXX, or the email correspondence, because the bank should have all these records already, and I do not understand these facts to be in dispute.
06/22/2017	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	GA 30102	Web
I 'm stunned that a government regulated bank feels it can blatantly advertise one set of service terms, and completely ignore those terms with customers instead adding numerous very high fees in clear violation of it 's own publicly published policies shown at it 's website. Also that they can dance around for hours in phone calls, place on hold and eventually drop anyone asking for clarification and for the terms they list. After being separated by my employer, I received a letter on XXXX XXXX , 2017 from XXXX XXXX stating as of XXXX XXXX , 2017 they intended to start charging me monthly fees for my basic XXXX and Investment accounts, with no means to avoid those fees. It further obfuscates the ability to contact them for clarification stating I can contact them AFTER XXXX XXXX regarding my account. Over a month in limbo until after they 've begun charging usurious fees that their own website claims they do not charge. On XXXX XXXX , I called their customer service number, but was put on hold and dropped twice. The same day I emailed them asking why the fees when their site claims they do not charge with blaance over {$5000.00} and mine is over {$11000.00}. Their response on XXXX XXXX : We are sorry to hear that you are upset with the {$2.00} monthly XXXX service fee. Although there is not a way to waive this fee without maintaining an average daily balance at $ XXXX or greater, we will happy to pass along your concerns regarding the fee. This fee is based upon the industry standard, and it is common amongst XXXX providers. I understand your concern regarding keeping that average daily balance in the account when you also need to pay for your medical expenses. Please keep in mind the fee is not a penalty for not maintaining the average daily balance ; it is a fee that helps XXXX XXXX pay for the administration of the account. We would be happy to discuss this fee with you further to explain exactly what it covers. As I mentioned, I will also pass along your concerns regarding this fee. If you have any questions or would like further assistance, please feel free to contact our Client Assistance Center toll-free a XXXX XXXX or international XXXX . Our representatives are available to assist you, 24 hours a day, 7 days a week. Have a nice day! XXXX XXXX Associate Representative Contact Center \| Client Assistance Center tel/fax : XXXX \| XXXX I responded immediately reminding them yet again that I had more than double the required balance, but have yet to receive any acknowledgement. On XXXX XXXX , I called and spoke to XXXX for about half an hour regarding the issue. She told me they would charge me twice the stated investment account fee for 2 unfunded investment accounts, but with my persistence she claims they 've been removed. Given my experiences with them, I still expect to see charges on XXXX XXXX for those 2 " accounts '' despite never having had money in them. Throughout the conversation XXXX was unable to tell me why I could not be exempted from the numerous fees, and that even as customer service she could n't convert my account or even tell me if the account terms listed on their website were available at this time. Though she was clearly looking at my infromation, she advised my only option was to fill out an application for a new account on the website, she could not assist me in that, and in a week they 'll have me in their system and I can call to see if they might be able to offer me better terms ( still not the terms listed on their site, and of course this delay would allow them to have started charging my account already. ) Although the website tells you to call to transfer an XXXX balance, the website will not allow you to apply if you are not in a HDHP health plan which as we 've established I 'm not currently enrolled.On XXXX XXXX , I called again, and getting the same runaround from XXXX , I stated I was forced to move my account, but she informed me it would take 2 months to do so, and I 'd be charged all monthly fees until that time. Other providers I 've called claim a 48-72 transfer time. The new fees they sent me did not show any fees to close account, but I 'm sure they will stick to that fee as shown on their website ... I do not comprehend how XXXX XXXX can refuse to honor it 's own terms and conditions.
11/30/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	FL 346XX	Web
I am writing to file a formal complaint against Webster Bank for what I believe to be unethical and potentially unlawful practices related to my banking account. I hope that the Consumer Financial Protection Bureau can investigate and address these issues to ensure fair and transparent banking practices. I have been a customer of Webster Bank for [ number of years ], and I have recently encountered severe difficulties in transferring funds out of my account. Despite multiple requests to execute such transfers, Webster Bank has not only failed to facilitate these transactions but has also intentionally provided incorrect account numbers, preventing the successful movement of my money. Additionally, I have experienced unexplained cancellations of multiple transfers from my account, with Webster Bank providing no clear reason for these actions. This lack of transparency and communication is deeply concerning, as it leaves me in the dark about the status of my transactions and the security of my funds. Furthermore, Webster Bank has frozen my funds without justification, creating undue financial stress and limiting my ability to manage my finances effectively. These freezes occur without warning or explanation, and I am left without recourse or information regarding the reasons behind such actions. I am seeking your assistance in investigating these matters and ensuring that Webster Bank adheres to ethical and legal banking practices. I believe that the intentional provision of incorrect account numbers, unexplained cancellation of transfers, and arbitrary freezing of funds may be in violation of consumer protection laws. I request a thorough examination of these issues and appreciate your intervention to ensure a fair and timely resolution. I trust that the Consumer Financial Protection Bureau will uphold the rights and interests of consumers and address this matter with the seriousness it deserves. Thank you for your attention to this complaint, and I look forward to a swift and just resolution. -- -- One of chat conversation Any update on my wire transfer? Also I noticed the name below is XXXX XXXX my name is XXXX XXXX not XXXX!!!!!!!! -- - Original Message -- - From : Webster Bank, N.A. Subject : RE : XXXX XXXX WIRE Transfer Received : XX/XX/2023 Hello XXXX XXXX We are sending you this email as you requested an WIRE transfer from your XXXX account. Please review the information below for accuracy. Date XX/XX/2023 Account Name XXXX XXXX Debiting Account Number - XXXX Amount {$210000.00} ( plus any additional interest per diem less any early withdrawal fees ) Receiving Bank Name XXXX Routing Number to Credit XXXX Account Number to Credit XXXX Receiving Account Name - XXXX XXXX Account Type - Savings By replying ACCEPT to this email, I authorize Webster Bank to initiate a one-time electronic debit from my Webster Bank account and credit the account listed above. I acknowledge the origination of electronic transactions to my account must comply with the provisions of US law. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX -- - Original Message -- - Sent : XX/XX/2023 XXXX AM To : XXXX Subject : XXXX XXXX Transfer The routing number is XXXX NOT XXXX. IT SHOULD BE Account Number XXXXXXXX XXXX Routing Transit Number XXXX -- - Original Message -- - From : Webster Bank, N.A. Subject : XXXX XXXX Transfer Received : XX/XX/2023 Hello We are sending you this email as you requested an ACH transfer from your XXXX account. Please review the information below for accuracy. Date- XX/XX/2023 Account Name- XXXX XXXX Debiting Account Number-XXXX Amount- {$210000.00} ( Enter Amount ) plus any additional interest per diem Routing Number to Credit- XXXX Account Number to CreditXXXX Receiving Account Name- XXXX XXXX Receiving Name : XXXX Account Type- Saving By replying ACCEPT to this email, I authorize Webster Bank to initiate a one-time electronic debit from my Webster Bank account and credit the account listed above. I acknowledge the origination of electronic transactions to my account must comply with the provisions of US law. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX www.websterbank.com
11/14/2017	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MA 027XX	Web
Cyber theft without protection or investigation from Webster Bank. Webster Bank dispute reference number : XXXX Saturday, XXXX/XXXX/XXXX, we received a telephone call from Webster Bank. The caller left a message on our machine regarding unauthorized transactions and requested a call back from us. My wife returned the call after logging into our checking account and discovering 11 unauthorized transactions totaling {$580.00} that took place in five communities over 100 miles away from our home. Our XXXX check cards were deactivated and we were told new ones were on the way. The bank representative informed us that it could take up to ten business days to investigate the problem and resolve the disputed charges. She also said that a common method of stealing credit information is to attach a device onto outside retail locations like ATM 's and gas pumps. I made just such a fuel purchase at the XXXX XXXX located at XXXX XXXX XXXX in XXXX, MA on XXXX/XXXX/XXXX at XXXX pm. My wife called Webster Bank 's Customer Care Center on Monday, XXXX/XXXX/XXXX for an update. The bank representative reviewed the charges but did n't provide any further status. When my wife asked if we should report this incident to the police, the representative said, " If you want to ''. When asked who would be responsible to credit this account, Webster or XXXX, the representative stated that XXXX would. I visited the XXXX Police station on XXXX/XXXX/XXXX. I told the police officer that I suspected my card information was stolen. He took my name and number and told me someone would contact me. No one did. At this point, my wife monitored our accounts each day as we waited for correspondence, an update or some kind of status from Webster Bank. We assumed that the bank was investigating the theft. The next contact we received was the attached letter from Webster Bank denying our EFT dispute and implying that I was somehow involved with the theft by claiming that my card was physically present at each transaction. Considering the distance from my residence to the retail locations, ( maps are attached ) and the fact that I was using the card locally while someone else was using it over 100 miles away, it became obvious that whoever was investigating the matter was not devoting much thought to it. When the length of time Webster bank took to contact me was also considered ( Retail video evidence is often fungible ), I began to suspect the theft on my card and possibly that of many other victims was not being taken particularly seriously. I called Webster Bank 's Customer Care Center, XXXX at XXXX am Monday, XXXX/XXXX/XXXX and spoke with XXXX. I requested the exact time and physical addresses of each retail transaction. She sent eight out of the eleven to me by email. I then called my local Webster branch and arranged to meet with the branch manager, XXXX XXXX. I met with her at XXXX pm on XXXX/XXXX/XXXX. XXXX provided me with the exact time of each purchase and agreed that the denial letter I 'd received could have been phrased better as a request for additional information rather than a blunt denial. She also explained that she works with the bank 's fraud department routinely and that her employees have to check their ATM repeatedly throughout the day. XXXX asked me to provide the attached documents so she could expedite the matter. On XXXX/XXXX/XXXX, after another week, I called XXXX for an update or status. She had nothing to report. I was n't robbed in the physical sense that someone stole my wallet, but I was robbed nonetheless. The criminals in question enjoy the technical sophistication required to acquire their victim 's bank information clandestinely and produce a physical card good enough to use at a retail location. They also appear to enjoy a strong sense of immunity from punishment. When we first started banking with Webster, 19 years ago, we were under the impression that using our XXXX Check card as a credit card versus a debit card that required a PIN, that we were protected from this type of fraud and theft. The XXXX logo implied insurance and protection. We are victims of cyber theft without protection or investigation from Webster Bank.
03/24/2021	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MA 021XX	Web
I have called in 3 times into Webster Bank because I still have not received the {$250.00} bonus for setting up a direct deposit {$500.00} between account opening and XX/XX/XXXX. In the promotional mailer, the terms say I would get the funds by Thursday XX/XX/XXXX. I called in first on Wednesday XX/XX/XXXX asking when the money would appear in my account, the representative confirmed that I met all the conditions and that the promo code $ XXXX was indeed applied to my account and that I should it there the next day. I then call in on Friday XX/XX/XXXX because as I already expected, the money was not there. The rep again confirmed the promotion was indeed on my account and I met all the conditions and she said she would reach out to the market department to see what was going on. She said I would hear back in 48 business hours but they are quick and I would mostly likely hear back on Monday XX/XX/XXXX. I call in today on Wednesday XX/XX/XXXX because I heard nothing back from anyone at XXXX. The representative, XXXX, informed me that a different promotion code was on my account and I would have the funds by XXXX. I told her that I didn't agree to those terms and that the terms on the mailer told me I would get the {$250.00} by XX/XX/XXXX. I asked her if someone from the market department would respond back to me as the rep on Friday XX/XX/XXXX said they would or if she could escalate this problem. XXXX told me she couldn't do anything for me and I would just have to go to a branch to get this fixed. She seemed like she just wanted to get me off the phone. I was upset by this as it completely contradicted what the last two representatives I talked to told me. I asked her again if she could escalate this and she told me she couldn't do that over the phone. How come the rep on Friday could escalate this problem to the marketing department yet XXXX didn't want to help me at all? Was there not supervisor she could have talked to to get this issues settled for your customer? I followed all your terms and I completed everything I needed to get the {$250.00} bonus for opening the XXXX Value Checking and setting up direct deposit and now you don't want to pay out? And you're changing the payout date to XXXX? I'm very upset at how I been treated at XXXX XXXX and how difficult it is to bank with XXXX XXXX. You tried to close my account in XXXX and when I made a CFPB complaint, I got a letter from XXXX XXXX, VP Customers Relations, saying that XXXX is not closing my account after all and that " should [ my ] account continue to meet the requirements for the account opening promotion, I would be credited by XX/XX/XXXX per the terms of the promotion. '' Without even informing me, you changed my paper statement preferences and charged me {$2.00} which put me under the {$1000.00} balance, when I called to complain about this, you reverse it and told me it was a mistake given I have never had paper statements before. When I asked whether it would cause issues with being under the {$1000.00} to avoid the {$11.00} monthly fee, I was told no by the representative. Then the next billing statement, I get charged {$11.00}, I called in to XXXX and the rep reversed it, and when I asked the rep if I would be charged XXXX next month because it put my average below {$1000.00} for a few days, the rep told me no. Sure enough, this month I see again that you charged me {$11.00}, when I called in on Wednesday XX/XX/XXXX, the rep quickly reversed that charge and I also asked her when I would receive my bonus because it was clear to me that your systems aren't working. Your reps have mostly been cordial and professional over the phone but that's no use for me when they constantly give me misinformation. Why aren't you training your reps? When I point out potential issues, they tell me it won't happen and yet it happens and every single time I get different information and I spend a lot of time trying to call you guys to get it fixed.
06/04/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Public record information inaccurate	AK 995XX	Web
On or around XX/XX/XXXX I inquired about a loan from XXXX XXXX, however I did not go through w/the process and did not complete the necessary paperwork for the loan to go through however on XX/XX/XXXX I started receiving mobile phone deposits into my checking account I contacted Webster bank and let them know what had happened day and return told me that they were closing my account that day. I tried to explain to them that this was no fault of my own intentionally and also explained how long Ive been banking with them and they still treated me as if I was the Thief trying to steal money from them when I am the one that alerted them of the deposits in the first place. I had to direct deposits due the following day of payroll and also a DCF stipend check payroll I get every two weeks in that same account in a DCF stipend check comes once a month on the XX/XX/XXXX I explained this to the young man and then he told me that I could just go to the bank and get my money once It was deposited he also said the money from my 2 sources of income would get rejected because he was closing my account as we were speaking but I could no longer bank with Webster Bank, Then on that same day a larger deposit was submitted via mobile again which left me dumbfounded because the person at the bank I spoke to told me my account would be closed that day. Well to add insult to Injury on XX/XX/XXXX ( 2 ) more mobile deposits were submitted and then on XX/XX/XXXX ( 2 ). I once again called the bank to find out what was going on and was told they were holding all deposits I asked why were they still accepting transactions from the person/persons who was doing this and really did not get a straight forward answer. Anyway long story short they held the DCF and payroll Deposits and kept giving me different dates when I can come and get my money I finally contacted CFPB and made a formal complaint then some lady by the name of XXXX XXXX called and I explain the situation to her well I attempted to and she treated me as a thief and Told me I had to go to the bank and close the account and then they would cut me a check I went down there on the XX/XX/XXXX they gave me the runaround told me I had to come back the following Wednesday I went down that day very nice branch manager assisted me with closing out my account and gave me a check for my rightfully owed monies. At the time I went and opened a bank account at the XXXX XXXX XXXX XXXX Because I needed some place to do my banking and did not think I had did anything wrong. Recently I relocated to XXXXXXXX Alaska and needed to open a new account up here because the half or XXXX XXXX XXXX is only keeping my account open until XX/XX/XXXXbecause they dont have any federal institutions here. I attempted to open a checking account and was rejected by XXXX XXXX XXXX and then I attempted to cash a check At a grocery store called XXXX XXXX and was told that they can not cash my check and that I needed to contact someone XXXX number when I found out that I was put in XX/XX/XXXXXX/XX/XXXXfor fraud by Webster bank this is the reason for this complaint about Webster bank. I dont belong in XXXX and I have no criminal history of any nature, I am a hard working person that will work 16 hour days to make money stealing anything from anyone is in no shape or form apart of my Character and I am absolutely embarrassed and outraged by the way Webster bank has handled this issue. I just would like my integrity back and to be removed from XXXX XXXX And I would also like any existing or pending fees that Webster bank have charge me with be removed as well. I have all the deposit that were made in my email that I have already submitted to Webster Bank and I also gave them XXXX XXXX XXXX information via email as well no response from them or acknowledgment of them receiving any of the documents I sent.
03/25/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	MA 02148	Web
My client XXXX informed me that he has n't received the full credit of the money to whom this may concern. I would like to take this opportunity to make you aware that I will be including a police report. The fist police report is XXXX. that was taking with the XXXX mass police department. here is the second police report number .XXXX..The publication of cumulated court decisions of state or federal courts in advance sheets and bound volumes as provided by the statutory authority.A false representation of a matter of fact which is intended to deceive another.n. the intentional use of deceit, a trick or some dishonest means to deprive another of his/her/its money, property or a legal right. A party who has lost something due to fraud is entitled to file a lawsuit for damages against the party acting fraudulently, and the damages may include punitive damages as a punishment or public example due to the malicious nature of the fraud. Quite often there are several persons involved in a scheme to commit fraud and each and all may be liable for the total damages. Inherent in fraud is an unjust advantage over another which injures that person or entity. It includes failing to point out a known mistake in a contract or other writing ( such as a deed ), or not revealing a fact which he/she has a duty to communicate, such as a survey which shows there are only XXXX acres of land being purchased and not XXXX as originally understood. Constructive fraud can be proved by a showing of breach of legal duty ( like using the trust funds held for another in an investment in one 's own business ) without direct proof of fraud or fraudulent intent. Extrinsic fraud occurs when deceit is employed to keep someone from exercising a right, such as a fair trial, by hiding evidence or misleading the opposing party in a lawsuit. Since fraud is intended to employ dishonesty to deprive another of money, property or a right, it can also be a crime for which the fraudulent person ( s ) can be charged, tried and convicted. Borderline overreaching or taking advantage of another 's naivet ( C ) involving smaller amounts is often overlooked by law enforcement, which suggests the victim seek a " civil remedy '' ( i.e., sue ). However, increasingly fraud, which has victimized a large segment of the public ( even in individually small amounts ), has become the target of consumer fraud divisions in the offices of district attorneys and attorneys general. XXXX XXXX has lost {$120.00} due to fraud He has gone to the FBI about it and he even has hired lawyers .the transaction date are XX/XX/2017 in the amount of {$49.00} XX/XX/2017 in the amount of {$39.00} XX/XX/2017. in the amount of {$28.00} In addition to this they are parking illegally on the side of my apartment building complex right now Here in XXXX Massachusetts To whom this may concern I would like to take this opportunity to make you aware that I am a victim of bank fraud. I addition to this I would like to take this opportunity to make you aware that the federal government officials are accusing me of the bank fraud In addition to this opportunity to make you aware that the bank is XXXX A there is more than {$5000.00} dollars that were stolen by XXXX could help me with this In addition to this they are not will to refund money to me because they think that they do n't have to I would like to take this opportunity to make you aware that XXXX is having private. Investigators that are following me I would like to take this opportunity to make you aware that I have noticed that XXXX Not happy where I am staying because of the harassment that 's going on Know one has tried to put a stop to this. I have spoken to the mayor of the city XXXX Massachusetts and he has n't been of any help with the issue because it 's gotten worse the last. Couple of weeks
12/01/2017	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 067XX	Web
This complaint is regarding webster 's insufficient and ficticious response to my initial complaint. Webster did not address many of my points, and the points they did address were explained away with lies. One key point - webster states that it will not refund any further over draft fees because i have already receieved 2 refunds due to overdrafts that were " not their fault. '' In reality, at the time of these refunds a webster representative stated ( in a recorded conversation ) that the reason she was issuing these refunds was because " an overdraft would not have occured if the online banking was accurate ". I would appreciate if webster would review this phone call and apologize for what is an obvious lie., as obviously, the online banking being inaccurate can be noones fault but their own. Also, webster claimed in their response that they have a very specific and reliable posting order. While the ORDER may be true, the bigger issue is when items are being introduced to this " order '' I have seen items from different merchants taking 3-5 days to appear, even when a PIN is used. Yes, they will post in that order, when they finally appear. No explanation is given to my initial point of why some items take so long to appear. This is reindorced by my branch managers own words " you never know when something will post '' - branch manager XXXX XXXX 's own words, also on a recorded line, i believe. Also never addressed or even mentioned in websters response is an explanation to one of my biggest questions - if webster has overdraft protection available, how was this not offered to me a single time in my dozens of phone calls with them? One of my biggest concerns in my intial complaint was that webster must welcome my overdrafts if not a single one of the representatives i spoke to took the very easy steps to help me get enrolled in overdraft protection. Not only did they not address this, they drove the point home by offering a 2nd form of overdract protection that i was totally unaware of. The response to my complaint was the first time this 2nd method of overdraft protection was mentioned by ANYONE. If webster had any interest in enrolling me in either of these programs, they missed many clear oppertunities to offer them. Or maybe they make more money if im not enrolled in either? Perhaps most disturbing is websters claim about an online transfer. Webster claims that the reason i had a " immediate transfer '' REAPPEAR in its original account, on the 2nd day, was because it was still pending. This is a complete lie. The transfer had already cleared to the " 2nd account '' account and in fact the funds had already been used out of this " 2nd account '' by the time the original amount reappeared in the 1st account the day after the transfer. So, it was an indesputable fact that the " 1st account '' was not only reflecting funds that were not there the day before, but, had already been spent. I have provided photographic proof of this phenomenon to my branch manager XXXX XXXX. This instance is important because it proves without a doubt that regardless of what the costumer does, websters online banking system is ubreliable to the point of sheer incompetence. Had i not kept track of this large sum of money myself, the results of this could have been resulted in an overdraft of thousands of dollars. Trying to explain this as " still pending '' is laughable. Also never mentioned in websters response is an explanation as to why i was told " this account is impossible to overdraw '' when opening the account ... Another obvious lie.
08/25/2016	Yes	Mortgage Home equity loan or line of credit	Loan modification,collection,foreclosure	CT 06877	Web
This is regarding a Short Sale negotiation, the XXXX mortgage is not willing to accept the only thing a XXXX loan can offer XXXX XXXX XXXX. They would rather foreclose and net Webster Bank nothing. The XXXX lean, buyers, sellers, attorneys, the court and judge all agreed to the Short Sale and the XXXX mortgage bank is preventing the short sale. I have spoke to a number of attorneys who feel this behavior is irresponsible. A request has been submitted to Webster Bank, as the holder of a XXXX mortgage several time between last XXXX and now. This last time we waited XXXX days and over a phone call XXXX told me the Short Sale was rejected : The bank would prefer to foreclose and get NOTHING as opposed to getting what is allowed by XXXX ( XXXX ) for a XXXX lean, as every other bank accepts in this unfortunate situation. Sounds like a bad financial decision, considering the bank charges higher interest for the XXXX and it was insured. This decision now rendered nearly a year after deliberations on Webster 's part, wasting not only attorney 's, realtors, and buyers time but also the court 's, the judge 's and the tax payer 's time and money. And, not to even speak of the waste of your employees time and the additional bank money wasted - by dragging the process out. OR, Webster would agree to the short sale if they can lean a house, in a homestead state, worth far less than the loan balance. Lived in by a person with only social security as an income. Knowing perfectly well ( after seeing her balance sheets, multiple times ) that this individual could never pay any loan back ( no less keep up with her monthly expenses ). The sellers have suffered extreme hardship. They tried to sell the house at a price to cover the mortgages for over 2 years. Then they started the short sale process, lost several offers in the process - because the buyers would no longer wait for the bank to decide and for this last offer the buyer has waited for the banks for XXXX XXXX years and Webster comes back with this response. As you can see, Webster rejects the XXXX offered by XXXX. They would rather foreclose. If that was the case why did n't they say so from the beginning? Then Webster suggested that they lean a small house that is worth far less than the loan. That 's not securing a loan it 's having no regard for a Senior with health issues and on a fixed income. The sellers are both seniors on fixed incomes of only social security for XXXX XXXX and full XXXX for XXXX XXXX. This couple is separated. The XXXX mortgage approved the short sale in XXXX but but Webster has been holding out. We have been to court a number of times to update the first mortgage holder and to get the dates extended so we can finish the short sale. The sellers are asking that Webster approve the short sale, one that they have been working on since 2014. In my experience I have never seen a bank behave with such cruel and calculated actions. Webster has their financials, it is obvious the situation is irreversible and they are living month to month. Short Sales are solutions. They have filled out documents multiple times only to have the bank say they have never seen them. Here is the Webster bank contact that called me with the rejection and then refused to respond to my emails : XXXX XXXX, Recovery Supervisor/Officer, Restructure and Recovery WebsterBank XXXX XXXX XXXX XXXX XXXX XXXX CT XXXX XXXX : XXXX fax : XXXX email : XXXXXXXXXXXX Thank you for your time. XXXX XXXX XXXX XXXX XXXX XXXX
08/17/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 11375	Web
I currently have an online account with XXXX XXXX. I tried to make an online transfer of {$75000.00}. This did not go through. I called the Bank and spoke with XXXX. XXXX told me that I was unable to transfer any funds until the previous transfer that I had made last week went through. I informed her that their written disclosure stated I was allowed to transfer {$75000.00} DAILY ( as opposed to when the prior transaction cleared ). XXXX confirmed that I was correct and it did say daily in their disclosure. She said she could arrange the transfer for me. She also told me that to transfer more than {$75000.00}, I would have to go through a verification process. I told her I would like to transfer {$100000.00}. She asked me several questions and then told me I was not approved. ARE YOU KIDDING ME!!! What was the pupose of these questions? She already verified me and therefore obviously knew who she was talking to. If there was any question of fraud, she should have called the FBI. I spoke with her supervisor named XXXX. She told me she can't make any transfer as the first {$75000.00} had not cleared. She said I could not even transfer the {$75000.00} that XXXX told me I could transfer. I asked to speak with her supervisor. XXXX XXXX then got on the phone and told me that I couldn't make any transfers until the previous transaction ( from last week ) had cleared. I asked if I could make a wire transfer. She replied that I was unable to move ANY money until the transfer made last week had cleared. I asked if my money was frozen. She replied No. If my money is not frozen, then why am I not allowed to move it? I told her that I considered this theft of my money. If they have no legal reason to hold my money, I should be allowed access to it. To repeat, she would not even allow a wire transfer. She said I have to wait until tomorrow to have access to my money. As we were going in circles, I asked to speak to her supervisor. Both XXXX XXXX XXXX and XXXX XXXX were unavailable. I was told XXXX XXXX would call me back. XXXX XXXX returned my call and told me that I failed their questionnaire and couldn't make any transfers today. If I wanted to take money out of my account, I could request it through another bank. I asked him what I could do if I had no accounts linked to this account. I asked if I could go to a branch and get my money. He replied that I could not. If I am not able to move MY money electronically and Brio will not give me my money if I go to a branch, to me this is theft! Additionally, I asked what was incorrect about the answers I gave to XXXX? He responded that he doesn't know. The questions are from a third party and should they have misinformation it has nothing to do with Brio. WHAT!! This is outrageous! In addition, if there was a doubt as to who they were speaking with, how could they be discussing my account information? Clearly, this is a game to prevent people from accessing their hard earned money. In the meantime, they are investing this money and making a profit. If they were honest and there was any question as to my identity why was I not allowed to come into a branch with ID to verify who I am? This behavior MUST come to an end! The fact that they have a lot of money does not give them the right to hold my money XXXX while they use it to make money for themselves. Several days later I finally was able to move my funds. I filed this complaint with NY XXXX. They told me to report the issue to you.
06/13/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Other problem	MA 02116	Web
Hello, Yesterday my Husband XXXX and I went to a bank in XXXX ( Webster bank XXXX XXXX XXXX ) and got rejected without an accurate reason or any other information, my husband walked in and asked for a cash advance on his credit card and provided his drivers license and his credit card, the bank teller looked at it for a few seconds then showed his manager, the teller came back out and said his manager denied my husband because she claimed the fact that his credit card has the letter XXXX on it and not XXXX ( which is his middle name ) was one of the reasons why they declined him the second reason was because they said his signature on his ID didn't match and the card didnt match, this got my husband very offended because of the society we live in. My husband is XXXX XXXX and is XXXX feet XXXX inches, after getting turned down he told the manager and teller that his wife was going to come in and try with the same account, by her own card ( His account but I'm an authorized user ) when my husband entered the car he was extremely upset and asked me to go in because they denied him for reasons i stated above, when I went in I walked up tot he teller and asked for a cash advance and told them how much I wanted, ( {$2000.00}, the same amount my husband requested for ) the teller gave my cards to her manager who took a while looking at it then walked to her manager, I asked the teller what's wrong with my card she assured me it was nothing it was probably the amount I'm asking for or the fact that they are not my bank, after 5 minutes of the managers looking at my card the manager who took my card came to me and said " I'm sorry but we will not be doing the cash advance for you but you can try another bank and they will probably do it there '' i asked why and she said back because my signatures don't match. I responded " what??? '' to her and told her that I'm sure that's not the reason because my signatures are my handwriting and I could write my name 4 different times and it will all look different but similar, she said sorry but we don't think they match. this bank didn't ask for any additional information to try to help us as customers or for us to prove that the account was ours, I am XXXX and felt discriminated because of my race. My husband and I are very successful managers in retail and always make sure we treat people with respect and fairly as well as always making sure we help them as best we can, this bank didn't want to help us and turned us away without any question, because of that this felt like total harsh discrimination, We went to the bank in the same plaza XXXX XXXX on the same street and they were able to help me without a problem and they didn't question my signatures. He called cooperate and put in a complaint, I called a little while after soon after to put in a separate complaint. We could have proved that the bank we were withdrawing from was ours in 100 different ways, the fact is that they didn't seem to care to bring it that far, they took a look at our skin color and race and denied us for something that wasn't accurate. We are very saddened and hurt by this matter, Because of our race it happens to us here in there and usually we just let it slide but this was on a Different level, and brought us to tears as we pulled off in the car. This is something weve done since we have own a credit cards. I am emailing on behalf of my husband and me, and we hope to hear from you soon. Thanks
06/07/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	TX 77007	Web
On XX/XX/XXXX, I contacted Webster Bank in regards to my account. I have a XXXX account with Webster Bank and have been a customer for over XXXX years now. On XX/XX/XXXX I realized my account was over-drafted. My account was in the negative because I filed a dispute, was given provisional credit and after the result, that provisional credit was debited out of my account. For that reason, Webster Bank has been assessing XXXX dollar overdraft fees on my account. According to the CFPB 11 ( d ) ( 2 ) " Debiting Provisional Credit '' The Financial institution must ( i ) Notify the consumer of the date and amount of the debiting ; ( ii ) The financial institution may comply with the requirements of this section by notifying the consumer that the consumer 's account will be debited five business days from the transmittal of the notification, specifying the calendar date on which the debiting will occur. Webster Bank never notified me of the day the provisional credit was being debited they just do it and leave your account negative. On XX/XX/XXXX I contacted Webster Bank to ask them to waive the XXXX dollar fees they have been giving me everyday. I advised them that I can not afford those fees but I will transfer the amount owed on my account but the fees have to be removed. The representative I spoke to stated a manager will return my call as she is unable to waive the fees but the manager would. Fast forward to today XX/XX/XXXX. I called Webster Bank again in regards to my account, just to learn my account is closed. I requested for a manager to give me a call. Surprisingly today a manager contacted me. When I spoke to the manager by the name of XXXX, I explained to her what has been happening. I told XXXX that I expressed my concern with Webster Bank on XX/XX/XXXX. Webster Bank stated they have been sending me letter in the mail and I told them I have not been receiving any letter in the mail. After speaking with XXXX, we found out that they have been sending my mails to a former address! I've updated my address with Webster Bank a million times but nothing has changed. I asked XXXX why would they close my account when XXXX ) a manager was suppose to contact me but never did. XXXX ) Webster Bank has been sending my letters to an address I no longer reside in. As someone who has been a victim of Identity Theft this is very alarming to me, as this is a major data protection breach. XXXX then attempted to update my new mailing address. I expressed to XXXX that it is too late now to do that. my address should have been updated the moment I changed it in XXXX! I've spoken to the dispute team a couple of time and updated my address a XXXX times. Just to learn that it was never updated to begin with. Now XXXX has closed my account and charged it off, when they're the one in the wrong! They have been sending my personal information to an address I no longer live at. They have my apartment number wrong I asked XXXX the address they have on file XXXX XXXX XXXX Apt XXXX. This is not my address anymore and I updated this in XXXX, XXXX, XXXX XXXX stated that it says on the system Webster Bank contact me on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I told XXXX it is not true, I have been waiting for their call since XX/XX/XXXX and no one contacted me. She then claimed it was the automated system. I didn't do anything wrong to have my account closed. I was just following the rules of waiting!
03/26/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 067XX	Web
To Whom It May Concern, Webster Banks latest reply to my complaint is totally insufficient, and full of lies. I can state, with absolute full 100 % certainty, that I was granted an overdraft refund by a Webster bank call center representative for the reason that " this never would have happened if our online banking was accurate. '' Webster bank claims this conversation never happened. It did. Webster bank claims this this will be the final time we discuss this issue. But, we will continue to discuss this issue until it is resolved. Webster bank has previously admitted to their online banking being inaccurate, and that they should refund any fees that result from these inaccuracies. This was on the record at one point, who knows what they did with it now. But it was, a 100 % fact, in that phone call from 2017. If this was not true, webster bank would have no issue sharing these phone calls. But they refuse to share the phone call, there is only one possible explanation for this, because they know the truth. If there was nothing to hide, they would have no problem sharing these phone calls. I want to advise Webster bank at this point that they absolutely will not dictate when this discussion is over, and this discussion will continue until I am compensated. If it is not resolved with this complaint, I will continue to escalate this issue outside of the CFPB, and am open to looking into legal action to get compensated for my wasted time and distress. I will also seek whatever penalties possible to get Webster bank punished for lying on a report to a federal agency. This issue is very straight forward. Webster bank is on the record stating that their online banking is inaccurate and that they would refund fees because of these issues. I have accumulated many fees since then that have not been compensated. They must be compensated, in full, immediately. If there is nothing to hide in the phone call, and I am making all this up, then share the phone call, and prove me wrong. If you think I have been a pain in the XXXX so far, keep pushing me, and see what happens. I will continue until this is resolved through every agency and means possible. I may be a pain in the XXXX, but at least I'm not a liar. I am not opposed to contacting the state banking commission, the federal banking commission, the attorney general, the news, or whoever else is needed, for as long as it takes, to get this resolved. Webster bank suggested I should close the account, which will happen as soon as I am compensated. The account is only open now so they have somewhere to deposit the money when this issue is resolved. As soon as that happens I will withdrawal the money and close the account. And I demand to be compensated in full, I will not entertain any settlement offers. Just do the right thing, stop lying, stop being greedy, stick to your word, and compensate me for fees that were only given because of your terrible online banking. Perhaps you should listen to the phone calls again, listen to different phone calls until you see what I am talking about..or, the simplest solution, just stop lying, and do the right thing. I would also like a formal written apology on company letterhead, acknowledging how you have lied and apologizing for wasting so much of my time. This could have been resolved months ago if you were just honest.
01/18/2021	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account	GA 301XX	Web
On XX/XX/2021, I elected to close my XXXX investment account held by XXXX ( This investment account is linked to my XXXX savings bank account, which is serviced by XXXX XXXX, aka WebsterBank ). Because it was a holiday, I closed my investment account using XXXX XXXX/WebsterBank 's online banking system. On XX/XX/XXXX, I logged onto my XXXX savings bank account and was unable to find any trace of the {$13000.00} in either my XXXX savings bank account or in my XXXX investment account, which was alarming. I immediately called the XXXX bank customer service department and explained I had closed my investment account a few days prior, but didnt see my funds ( even as pending ) in my XXXX bank account or investment account. They explained that, given the holiday, it might take another few business days for my XXXX bank account to show the funds deposited. On XX/XX/2021, I logged in again to check on the status and learned for the first time that in fact, my Investment Account had not been closed, but instead, the system had reopened my account without my authorization and had also automatically re-purchased without my permission all of the same investments I had just sold. After discussing this alarming situation with customer service, I was informed that this occurred because I had a setting called autosweep activated on my XXXX account relative to my investment account. This setting was designed to automatically transfer all money from my XXXX account into my investment account above a certain threshold, which in my case was {$1000.00}. I explained that I had closed my investment account -- which should have shut down not only the autosweep function, but any other setting that might have anything to do with an investment account that no longer existed. Once I had closed my investment account, actions subsequently taken by the banks system were simply not authorized by me -- I did not authorize the reopening of this or any other investment account, and I certainly didnt authorize the repurchase of any shares in any funds. It is my position that I am entitled to receive exactly the funds I did authorize at the time I closed my account. Any actions that occurred by the banks system subsequent to my closing the account resulting in me losing money after that point in time are solely the responsibility of the bank because they/their system took actions without my permission that caused my losses. Upon discovering what happened and why on XX/XX/2021, I took immediate steps to mitigate my damages in order to prevent any further potential losses. I instructed them to once again close my investment account on XX/XX/2021 ( at which point the investments were only worth {$13000.00} ) and to take whatever steps were necessary to ensure no account would be reopened again without my permission in the future. If I had received the money I was due in accordance with what I authorized, the total in my XXXX account would have been {$13000.00} + {$990.00} = {$14000.00}. Instead, as a result of the banks error, what I received was {$13000.00} + {$1000.00} = {$14000.00}. The difference is {$38.00}. Despite this error being entirely the banks responsibility, I have been unable to resolve the matter to date with the bank, and therefore I am filing this complaint to recover this sum ( {$38.00} ) due me.
09/02/2020	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	AZ 852XX	Web
I am filing this Complaint against XXXX XXXX XXXX and XXXX XXXX, a Division of Webster Bank, N.A., for XXXX XXXX XXXX unauthorized transfer of my long-standing XXXX account with XXXX XXXX to XXXX XXXX and XXXX XXXX unauthorized and outrageous charges to my account of a {$2.00} immediately upon receiving the funds ( XX/XX/2020 ) from XXXX XXXX plus a {$25.00} transfer fee within two weeks of their receiving my funds ( XX/XX/2020 ) following receipt of my request vis-a vis XXXX XXXX to transfer my money to XXXX. In late XX/XX/2020 I received notice from XXXX XXXX XXXX that they were discontinuing handling XXXX accounts and that their existing accounts would be automatically transferred to XXXX XXXX, a Division of Webster Bank, N.A. There were no other details provided ; however, later in XXXX I received a Benefits Card Agreement and a Debit Card from XXXX XXXX ( never activated or agreed to by me ). I did not want the debit card and have never used one. This was also the first time I became aware of the fees from XXXX XXXX and on XX/XX/XXXX I called XXXX XXXX and after holding for almost 30 minutes I got to speak to a CSR agent and objected to their fees and debit card arrangement and telling her I wanted to transfer my account. I was told I would have to wait until the following week when they received my funds which I did. I then called back on XX/XX/XXXX ( on Hold for another 20 minutes ) to discuss the procedure of the transfer and to see if there was any way I could avoid the {$2.00} and {$25.00} charges but was told no. The next day my husband, XXXX XXXX, ( an Authorized signer on the account ) called XXXX XXXX as well and after holding for almost 15 minutes an agent finally answered. After XXXX explained why he was calling about my account and the inappropriate fees he was ostensibly transferred to a Supervisor but the only thing that happened was a voicemail. He left a message with our phone number and account number but we have never heard back from anyone! Failing to reach any compromise on these outrageous charges ( and in having to pay for checks for my account which I still had plenty remaining from my XXXX XXXX account ) I initiated a transfer of my account to XXXX XXXX which offers all of these services for free. Due to the requisite paperwork including obtaining a Final statement from XXXX XXXX XXXX along with a current statement of the account from XXXX XXXX ( all attached to this ) this was forwarded by XXXX around XX/XX/XXXX to XXXX XXXX and not actually effectuated until XX/XX/2020 but both the {$2.00} and {$25.00} fees were deducted from my balance by XXXX XXXX! I am requesting these fees be reimbursed to me by was of a transfer of the funds back into my XXXX account ( to maintain their XXXX status and not be regarded as a distribution ). I would also like reimbursement for my time and aggravation in confronting these unjust and anti-consumer actions. In sum, I believe that as a consumer the transfer of my XXXX account which was done without my consent and without adequate notice by XXXX XXXX XXXX as well as the imposition of fees and terms without sufficient advance notice and time to shop for alternative by XXXX XXXX is deceptive and contrary to the spirit of an enlightened consumer this Agency espouses. Thank you
04/28/2018	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	MA 02703	Web
To whom it may concern : I signed up for overdraft protection over the phone around about XX/XX/2017 with the Branch Manager XXXX/XXXX XXXX located at XXXX XXXX XXXX XXXX Ma XXXX. She advised me to sign up for overdraft protection to avoid any more overdraft fees. She told me to link my checking account to my Premier Savings account and from now on if your checking account goes to a {$0.00} balance it will just pull from the Premier Savings account and you wont be charged a overdraft fee. I spoke with XXXX/XXXX over the phone and she set the overdraft protection up over the phone. I was never told to come in to sign anything and I never received any disclosure on the overdraft protection guidelines being linked to my Premier Savings account. XXXX / XXXX NEVER informed me that there is a limit of 6 transactions from the Premier Savings into the checking account in a one month period. I called Webster Bank to speak with XXXX / XXXX and was told she was gone for the day. So I called a different branch located at XXXX XXXX XXXX XXXX, Ma and spoke to the Branch Manager XXXX XXXX and explained that my checking account had ( 4 ) overdraft fee 's in the amount of {$37.00}. I told XXXX I was never informed by XXXX when opening up the overdraft protection option by linking my checking account to my Premier Savings account that there was a limit of 6 transaction per month only. I explained to XXXX that XXXX told me to avoid overdraft fee 's again I'd just need to linked my checking account to my Savings account to avoid overdraft fee 's in the future. Like, I said I was not informed properly by XXXX over the phone about how the overdraft protection is limited to only 6 transactions per month from the Savings to the checking account. At that time XXXX had stated that I was " informed '' by XXXX of the situation regarding the overdraft protection and there's nothing she can do. I don't know how XXXX would know what my conversation was with XXXX over the phone, but I'm also concerned that my accounts are being " falsely noted ''. XXXX refused to hear my explanations and said she can only reverse ( 1 ) overdraft fee for {$37.00}. I also went into the branch to speak with her because this was not right and I tried to resolve this matter in person but XXXX was not available. I have been a long time customer in Excellent Standings with Webster Bank and had/ and have a substantial amount of funds in this bank. I just recently open an Business checking account with a Business line of credit and I have several other lines of credit with Webster Bank. I would have NEVER allowed my checking to be charged overdraft fees if I was properly informed about the 6 transaction limit from the saving account into the checking account per month. I feel I was treated unfairly and this is a costly mistake that I have to pay for do to not being properly informed regarding how the overdraft protection product works. There was no disclosures sent to me, I was never informed I had to come into the branch to sign anything or go over any paper work. XXXX XXXX the Branch Manager for the XXXX, Mass Branch just did everything over the phone. I appreciate your time and effort regarding this matter. Sincerely, Warm regards, XXXX XXXX ( XXXX ) XXXX
02/29/2020	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	NY 11210	Web
I want to Reference Complaint Number XXXX My complaint involves fraud and forgery of my personal checks in the amount of over one hundred thousand dollars and I was never informed by the Banks. In XXXX, me and my then-fiance agreed to go 50/50 to purchase a house in XXXX Delaware. At that time, I had an open line of credit on my XXXX home for {$50000.00} from XXXX XXXX which I intended to use for my sons college education. I also took out a line of credit for approximately {$80000.00} through Webster Bank. In XX/XX/XXXX, at the closing office of XXXX XXXX XXXX XXXX in Delaware, they informed me that a {$10000.00} dollar check was written against my account and had bounced. It was revealed that my ex had without my knowledge attempted to write the check against my XXXX Account. At this point I no longer wanted to make the purchase of this property but was informed, if I didnt continue, I would be penalized XXXX. After the closing I discovered that my ex withdrew approximately {$31000.00} from my XXXX account and {$80000.00} from my Webster account respectively. I then threatened to contact the Police and press charges, but she promised to pay the money back. I reported this incident to both Banks but was told that the accounts were in my name and I was responsible for making the payments. I contacted the Law Firm of XXXX, XXXX and XXXX. They inform my ex of the charges and advised her that if she violated the arrangements, I would press charges. My ex agreed to make the payments. Ms. XXXX was making payments until XX/XX/XXXX and stopped. When the Banks contacted me regarding the late payments, I again informed them that the money was stolen from my account. They again said they would only say that the accounts were in my name and Im responsible. On XX/XX/XXXX I went into the XXXX Branch in NY to obtain a copy of the transactions on my account and it was discovered that Ms. XXXX had stolen two checks and Forged my signature. Prior to this I was never informed by XXXX XXXX. In addition, I was presented with two checks from Webster bank that was also forged. Through XXXX XXXX, I filed an Affidavit of Forged, Counterfeit or Stolen Check ( s ) and a Fraud Investigator was assigned. My account was eventually changed but to date I have no knowledge of the status of the investigation. I have been advised by Customer Service that while the investigation is ongoing no payments have to be made, but collections informed me that I am still responsible for making payments which is a hardship. My complaints to Webster Bank was the same. Being told that I was responsible for the payments. After my constant complaints, I was informed to report the incident to the Police, get a Case number then respond to the XXXX NY Branch to file a report. My local XXXX precinct would not take a report because to much time had passed when the Fraud had taken place. I reported the incident to the FTC, the FBI and Secret Service. On XX/XX/XXXX I responded to the Webster Bank XXXX location and filed a Loss Affidavit Report. At no time did Webster Bank inform me that my name was Forged. The signature on the checks is evident of Forgery. Since this Fraud incident my credit score has declined, I have appealed to the Credit Bureaus.
07/09/2017	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	NY 14224	Web
For the last 3 months ( statement dates XXXX XXXX - XXXX XXXX ) my HELOC statements have been showing a past due amount which has been increasing my payment amount due. I have never been late on any of my payments and always sent in more than what was due. When I received the statement for the XX/XX/XXXX payment, it showed I had a past due amount of {$230.00}. I called the bank as I had made the previous months payment on XX/XX/XXXX. The amount due was {$230.00} and I made a payment of {$250.00}. The representative advised that there was a payment sitting in suspense which he would have applied and that I did n't even have to make a payment for XXXX, I told him I still wanted to make a payment in May and he advised that I should make a payment of {$160.00}. I also requested that a payment history be sent to me as I felt my payments were not being applied appropriately. So on XXXX I made the payment through my banks online bill payment for {$250.00}. The following month when I received the XX/XX/XXXX billing statement it showed yet again that I had a past due amount of {$160.00}. I called the bank again and spoke with a XXXX in the bankruptcy department who than transferred me to an XXXX in customer service. XXXX advised me she did n't know what was going on with my account as she did n't understand the payment history and that the bankruptcy department advises how to apply payments. She stated that it looked like I only had a payment due of {$90.00} as there were funds in suspense. XXXX advised that the next statement should show that the account is all squared away. Well I received the XX/XX/XXXX payment statement and it shows again that I have a past due amount of {$190.00} and a finance charge of {$180.00} for a total amount due of {$380.00}. So I pulled out all the statements I have saved to date and wrote down the payment dates and amounts to try and match to the payment history that was sent to me and could not follow how my payments were coming in or being applied. I sent in a payment XX/XX/XXXX for {$200.00} and on XX/XX/XXXX for {$250.00} that I could n't see in the payment history as all the other payments showed an effective date of transaction on the payment history. There are XXXX XX/XX/XXXX transaction dates that show a XXXX tran for a payment of {$160.00} and the other a XXXX tran for a principal payment of {$85.00}. Also in reviewing the payment history that was sent to me which was from XX/XX/XXXX through XX/XX/XXXX I see that for the months of XXXX & XXXX payments, the payments spiked to over {$300.00} due which is not in line with the normal payments due. I do understand that my HELOC is not a fixed rate but do n't understand the payments jumping that high for these 2 payment. The other thing I noticed in this history is that only 8 principal payments have been made in the 3 years, where has all the additional money I have been sending been applied? I also see a XXXX tran for F/C and B/R Expenses for {$650.00} on XX/XX/XXXX which was around the time I filed CHXXXX bankruptcy, was this paid out of a non-recoverable account? My monthly payments to your bank are paid outside of the CHXXXX plan.
12/06/2023	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	GA 30034	Web
The company is XXXX XXXX. I began speaking with them at XXXX and did not receive confirmation of my account being closed until the 3rd representative from them at XXXX. The first two representatives hung up on me after placing me on and off hold more than a dozen times after I made my goal of closing my account clear. They also told me that I needed to pay a {$25.00} fee to close my XXXX account. The first representative deliberately misspelled my name over 5 times even though I kept spelling my name out for her and clearly enunciating every letter. She would repeat back to me but leave a different letter off each time like it was a weird joke. She then would place me on hold for five minutes for every single question I was asking her which was simply what happened to my account after I left my previous job. She would deliberately misunderstand me, misrepresent my question, and went above and beyond to misconstrue what was really just a simple question : were my funds still with this bank, yes or no? All told, I spent 40 minutes with this woman just to get to that yes answer before she finally hung up on me after I asked about how to close the account. The next representative I met with was more of the same in terms of difficulty. My address had changed and I needed to update the address so that it would be correct and the bank would know where to mail my check after I closed my account. This man deliberately misspelled the street name and the city name even though I spelled each out to him and had him repeat them back to me. When I went to confirm the address had been updated, I told him that he had misspelled both. After he was caught, he said he would update it to be correct later and I said no, update the address now. He relented and updated the address. When I said I want to close my account he then hung up on me. The final representative was the only one who would help me in closing my account. However she kept trying to dissuade me from closing my account by offering to wave a XXXX XXXX fee which has been assessed on my account for the last two years. ( This is a separate complaint and question : is it legal to assess a {$3.00} fee for a cash account? If so, that seems terrible and should be made illegal. ) the final representative attempted to convince me to open an investment account for which she would wave a fee for me to do so. I told her no. She then placed me on hold. She then came back after a few minutes and attempted to get me to do a draw down instead of closing the account. I told her no, I want to close the account. That is all that I am interested in. She finally relented and said she would close my account. She told me that the bank was going to wave the {$25.00} fee for me to close the account as well. It wasnt until I got to this form that I even knew that they were not allowed to assess a {$25.00} closing fee. I have a downloaded file from the bank as well which lays out the {$25.00} charge. XXXX XXXX. Reiterating the name just so you dont have to scroll back to the top to remember what hellish institution this whole complaint was about. XXXX XXXX
06/19/2015	Yes	Money transfers International money transfer	Incorrect/missing disclosures or info	CT 06109	Web
On XXXX XXXX, 2015 I initiated an international wire transfer for {$30000.00} from Webster Bank at XXXX XXXX XXXX XXXX, XXXX, CT. The money for this transfer was coming directly from my personal checking account at this bank. On XX/XX/2015, I got word from the intended recipient of the wire transfer that the XXXX number had not been included in the information on the wire transfer and without it the funds would not be available to said recipient. I returned to the branch where a wire investigation form was filled out and faxed to the wire transfer department to send to the recipient 's bank. On XXXX I find out, quite accidentally, that my checking account has been frozen by Webster Bank without my knowledge. I am told that this was done because they suspected fraud. My account was unfrozen, but on XX/XX/2015, when the money had still not reached its destination, I returned to the branch to find out that the fax to the wire department had never gone through on XXXX because their fax machine was out of order, and still not repaired on XX/XX/XXXX! The critical XXXX number was relayed via email, and although I requested an email with a confirmation number that the Iban number had been by the end of business on XX/XX/XXXX, it was n't until XX/XX/2015 I finally received that email. By this time, the XXXX project had been shut down for more than 10 days, and I had no idea when this money might reach its destination. By XX/XX/XXXX we finally get information from the recipient bank that they need information sent from my bank and I need to get a message sent. I call the Webster Bank Help Center. They speak directly to the wire transfer department and I go back to the branch and initiate another wire investigation form to send the necessary message. I asked for an email with a confirmation number ; on XX/XX/XXXX, a full 2 weeks since initiating this, when I still had not heard anything by early afternoon, I called and was told that XXXX was not in today. When I returned to the branch once again, I found out that XXXX had received an email early that morning from the wire transfer department stating the recipient bank needed XXXX additional piece of information from me before releasing the funds. XXXX had asked her manager and another coworker to please contact me because she has to attend to an urgent family medical emergency. Obviously they had not, and again a critical deadline loomed. The task was finally accomplished. I am still waiting for the email confirmation. The money was received on Monday, XX/XX/2015, but the government shut down the work site again and a fine of {$130000.00} has been assessed for delays caused by Webster Bank and also the possible loss of the XXXX. trade license which is necessary to do business in that country if this fine is not paid immediately. Money for this fine is not readily available ; business assets are tied up in the current project. I feel entitled to some sort of satisfactory recourse from Webster Bank for their role in the delay that caused this fine to be assessed.
10/27/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	NY 11357	Web	Older American
I was a victim of check fraud for over {$25000.00} and my bank has notified me that they will NOT be crediting all of my money back. The following is a summary of what happened : On XX/XX/XXXX I visited my local branch of Webster Bank at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX I went to the bank to cash a check. I also went to discuss not receiving mailed statements and to get help with not being able to access my account online as well. I was informed that the banker had stepped out for lunch and would be returning shortly. The banker returned about 10-15 minutes before closing and requested I return another day since there wasnt much time before closing. I revisited the bank the following Saturday, XX/XX/XXXX. I met with the same banker and I explained the three problems I had to address. One not receiving monthly statements, two-not being able to access my account online and three-my account balance being incorrect from a teller receipt that I got that day. We were quickly able to determine I was a victim of fraud because the payee, dollar amounts, and other details were changed on two of my personal checks. I DID NOT write the checks to the people listed on either check and I DID NOT write the dollar values now shown on the checks. It was crystal clear they were fraudulent checks and the banker was in total agreement. The original checks were mailed out as payment for a XXXX XXXX XXXX bill and for a XXXX XXXX payment. The original check amount for the XXXX XXXX XXXX bill was {$110.00}. The altered payee was an unknown person, and the altered amount was {$16000.00}. The original check amount for my XXXX XXXX bill was {$1100.00}. The altered payee for that check was an unknown person and the altered amount was {$8900.00}. I left the bank and immediately stopped by my local XXXX XXXXXXXX. and filed a police report for check fraud. I also filled out an Affidavit of Unauthorized Checks and Forged Withdrawals provided to me by the banker. I had to wait about 4 days before I could bring the paperwork to the banker because the bank was performing a computer systems upgrade that Friday and Saturday, XX/XX/XXXX and XXXX. I had to delay filing my documents to XXXX, XX/XX/XXXX because I was informed there were some lingering computer issues on Monday, XX/XX/XXXX. When I did submit all my paperwork on Tuesday, XX/XX/XXXX the banker notified that the funds of the two checks would not be available to me until the bank had conducted their investigation which would take at a minimum 90 days. Although I expressed my objections over the length of time, I was told that this is the procedure that must be followed and there was nothing I could do. In conclusion here I am, 3 agonizing months later, after which I was notified by letter received I think XX/XX/XXXX. Webster Bank concluded that my claim filed for the fraudulent check in the amount of {$16000.00} was accepted BUT my claim for the fraudulent check in the amount of {$8900.00} was denied. I will attach this letter to this complaint.
01/21/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	KS 66062	Web	Servicemember
My mother, in XX/XX/XXXX took out a 30 year loan with XXXX XXXX XXXX Bank for XXXX with a 6 % interest rate. In XXXX, 32 years later, when I sold the property, the payoff on the loan was XXXX ; not even half of the loan was paid off. Included in the payoff was an inferred interest of XXXX. This was the reason for the initial inquiry requesting the loan history transcript ( LHT ). As the administrator of the estate and successor of interest to the property I felt obligated to find out the reason for the remaining payoff and inferred interest. The loan originated with XXXX XXXX XXXX Bank in XX/XX/XXXX. In XXXX XXXX XXXX XXXX Bank merged with XXXX XXXX XXXX. In XXXX XXXX merged with Sterling National Bank. XXXX, Sterling National Bank is the custodian of records and should be able to provide the requested LHT and any other documents related to the loan. My first request for the LHT was in XX/XX/XXXX. Sterling National Bank acknowledged the receipt of my request and further stated that the inquiry was being referred to the appropriate area for review. Sale of the property was pending closure so I tendered the requested payoff amount not to hold up the sale of the property. My intent, was once I received the requested LHT, it would either prove up the accuracy or inaccuracy of the payoff balance as quoted by Sterling National Bank. Thru the following months, I made 8 different requests for the LHT. Each time, I was sent some sort of document : the satisfaction of the mortgage, the payoff statement, 2 years of the loan history transcript, the deed, etc. Never, was I sent the full LHT as requested. Frustrated, I asked my estate attorney for help. In response to my attorneys demand for the LHT, a written response was received from Sterling National Bank XXXX Department. The Escalation Analyst provided the LHT from XXXX thru the payoff date of XXXX. In addition, the response stated that Sterling National Bank does not have payment history copies prior to XXXX. Unfortunately, the LHT that was provided does not tell me what happened to this loan. It doesnt explain neither the large payoff amount nor the inferred interest. What it does tell me is that my mother paid her mortgage each month. It does not explain the discrepancy which was the impetus for my initial inquiry. I believe Sterling National Bank does indeed have the previous 15 years but chooses to withhold because there has been an egregious error. As previously stated, the loan originated with XXXX XXXX XXXX Bank. In XXXX, XXXX XXXX XXXX acquired XXXX XXXX XXXX Bank. In XXXX, Sterling National Bank acquired XXXX XXXX XXXX That said, Sterling National Bank is the custodian of records of the loan from its inception date of XXXX thru the payoff date of XXXX. According to Federal Regulation Z, Truth in Lending, Sterling National Bank should have all documents relating to the loan and should have the LHT for 36 months after the payoff.
04/18/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Can't close your account	NY 10022	Web
Several months ago, I opened a CD with XXXX, now owned by Webster Bank. The CD with over {$250000.00} dollars matured on XX/XX/2023. I called yesterday, XX/XX/XXXX to close the account and have the funds sent either back to my bank account where they came from or to have a check sent to my New York address, which the bank has on their file. This is when the nightmare started. The person I spoked with asked me the typical verification questions, my phone, e-mail, address and four digits of my social. After that, she said a code will be sent to my phone, a few seconds later she said that did not work and she will need to ask me five questions. Some questions were stupid, like remembering the plates of my cars, but still I know I answered them correctly. The person told me right away thay I failed and I had to wait 24 hours to call again. I told her this was not aceptable and I wanted to speak with a supervisor. She said the supervisor acll me in about 30 minutes. NO call after two hours, so I called again. This time I was told I could go to any Webster bank branch and have them close the account and give me a check. I went to the XXXX XXXX branch in XXXX and was told they could not help me because it was a XXXX XXXX account. I asked one of the managers there to call XXXX so they can verify it was me and close my account but the person at Webster was told the same story, they just could not help. I was upset and called XXXX myself while at the bank. The person I spoke with refused to speak with any of the XXXX employees to verify my identity so she gave me another set of five questions. I answered them correctly again and she told me right away I failed and will have to wait 24 hours and that was the end of it. No further explanation. Five hours later, the supervisor called me, her name XXXX XXXX XXXX phone XXXX XXXX. She apologized about the incident and said since the account was opened online they can not do anything. She promised to call today at XXXX XXXX. She called at XXXXXXXX XXXX, again I was given the set of five questions instead of the text code to my del phone. I wrote each question so I know I answered them correctly, yet I was told by XXXX XXXX that I failed the verification. I told her this was not acceptable and I wanted my CD closed and my money inmediately. She told me she will call after she talks to her superiors at Webster. The day ended and never heard back from her. I went online and realized there are hundreds of similar complains against XXXX and Webster Bank. I am not the only one that has this problem. It is very clear Webster Bank is running a scam to keep the funds of the clients longer tha they need to be held and all that time whithout paying any interests. Please help me to get my {$250000.00} dollars back and stop this bank from running this scam with other inocent clients. Thank you for your help. XXXX XXXX
09/27/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	MA 020XX	Web	Servicemember
Good morning, I would like to file a complaint about Webster Bank. Here is a timeline of our experience : 1. We originated a home mortgage in XXXX and a condition of our rate was to pay from a Webster bank account. We established a checking account for autopay and transferred the mortgage amount to that account each month. This worked great for 7 years. 2. Earlier this year, Webster changed their policies and started assessing a {$12.00} fee per month. I only learned about this after the fact and wasn't told that this new fee was being added and only found out in XXXX. In a recent call, Webster Bank said this change happened when they merged with Sterling Bank. During that merger, my checking account was separated from my personal account, so I never received notification of the fee changes and also stopped receiving checking account statements. 3. Because I only sent enough money to that account to pay the mortgage ( and not the fee ), I started getting overdraft fees. Again, I wasn't told about this and I only found out in XXXX and was never notified of the fees or the overdrafts themselves. 4. In XXXX, my mortgage payment was made on the first, but then was reversed on the XXXX without my authorization. When I called Webster Bank 's mortgage department, they said they could confirm the payment was reversed but not applied back to my checking account. They can't tell me where my mortgage payment of {$3200.00} went after being reversed but did say it was not in my checking account. They did confirm that they did, however, apply a late fee to the mortgage because the payment was reversed. 5. It was during that call with the mortgage department that they told me about the new checking account fees and my overdrafts. I went to check on the checking account and the account was no longer associated with my Webster Bank online profile. So I can't verify the charges, access my own checking account, or see if the mortgage reversal went into that account. As it sits now, I still don't have access to my checking account. Webster Bank hasn't reversed the fees or given me access to my checking account. Webster Bank can not tell me where my mortgage payment is or what happened to the money after the mortgage payment was reversed. They can not tell me why the mortgage payment was reversed. I find it appalling that Webster Bank would : 1. Change the checking account fee structure after 7 years of having the account 2. Not notify me of the fee changes 3. Not notify me of the overdrafts 4. Reverse a mortgage payment without my direction 5. Not be able to tell me where the reverse payment went. I was only contacted by Webster Bank after they reversed the mortgage payment to tell me that I missed a payment ( that I had made 6 days prior ). I would be happy to provide any additional information that you may need. XXXX XXXX XXXX XXXX
11/29/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	CT 060XX	Web
On XXXX XXXX accidentally charged my account {$180.00} to my debit card. I didn't realize it had been charged, however, it created a hold on my account which caused my available balance to fall below {$0.00}. On XX/XX/XXXX, when I checked my balance, I saw I had 3 fee listed as " Paid Hold Item Fee ''. When I called the customer service line, the agent did not know what this fee was, however, when she got clarification, it was a form of Overdraft fee. I was advised that this should not have been charged due to the charge only affecting my available balance but not my current or ledger balance. I was then told if I wanted to get the fees reversed, I would need to talk to the branch, since any fee rebate comes out of the branch 's budget. I then talked to XXXX at my local branch in regard to this matter, while I was on the phone with her, XXXX once again charged my account {$180.00}. This charge was for the same transaction creating a duplicate hold on my account. I put money to cover these charges right away as I did not want my account to go negative, and XXXX told me she needed to investigate this and would follow up with me on XX/XX/XXXX. On XX/XX/XXXX, the charge XXXX charge from XXXX fell off the account and did not go to my ledger balance. On XX/XX/XXXX, XXXX contacted me stating that these fees were Overdraft fees caused by my available balance going below XXXX and that she would return one of the 3 fees, but no more because I have a " History '' of getting fees back. I advised her that I had been told by multiple Webster Bank employees that in the instance where a transaction caused the available balance to fall below XXXX fell off the account, any fees associated with that transaction would also be returned. XXXX brought this to her District Manager, XXXX, who told her to return XXXX more fee, but not all. I told her I would like XXXX to call me. XXXX said XXXX should get back to me within 24 hours however she also provided me with her phone number in case something went wrong. I gave it the 24 hours and then attempted to call XXXX. I left a message, and then gave it two days and tried again. It took until Monday, XX/XX/XXXX for XXXX to call me back. When XXXX finally called me back, she acted like I was an annoyance right from the start. Her position was that because she had refunded me fees in the past she was not going to refund me the money. When I pointed out that on my statement, there is no evidence of an overdraw because of the duplicate charge and the first falling off the account, then asked her to associate the fees to a charge, her response was " Well I can only assume you went over on your account. '' But there is no evidence of that. I then asked her to connect me with her Regional Manager. She reportedly escalated me to the office of the President of the Bank, however I'm not holding my breath.
09/14/2017	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MA 02467	Web
In XXXX XXXX/XXXX/XXXX I opened a checking account at Webster Bank XXXX University brunch located on XXXX XXXX in XXXX. The terms offered by the branch manager XXXX were a {$350.00} dollars bonus after 4 months on the deposit of {$10000.00} dollars. I made a deposit of {$15000.00} dollars. After I checked with the bank in a few months I was told that the information was incorrect and XXXX made a mistake. The terms actually were 6 months. I checked the terms that I received in the day of the original deposit and it said the bonus will be credited to my account on XXXX XXXX, XXXX. After I waited another two months Webster bank did not issue a credit on XXXX XXXX, XXXX. After I contacted the bank I was told by the service representative that there is no bonus and I will not be getting anything. In a last two weeks I had been trying to resolve this with Webster bank through numerous attempts to contact anyone from branch manager to their upper management. The new branch manager in the location where the account was opened is not answering my calls and not returning my calls. A few times I spoke to him I was told that there was some kind of the mistake and it will be resolved shortly, but it has been two weeks. I was able to get a hold of a market manager for the XXXX market. I believe his name is XXXX XXXX and his number is ( XXXX ) XXXX. He was very rude, but promised to resolve the situation. It has been 10 days and nothing has been addressed. He is no longer answers my phone calls. I also reached out to the corporate office for Webster banks and spoke to XXXX XXXX XXXXenior vice president of Corporate Communications and Public Affairs XXXXXXXXXXXX. She asked me to email her the information and promised to get back to me right away. It has been more than 10 days and she is not answering her phone, not returning my phone calls, and not replied to my email. I tried to address the situation with Webster Bank phone customer service multiple times and they are not aware of anything and refer me to the branch where the account was opened. I contacted the Webster Bank headquarters and XXXX CT. The bank official I spoke to took my information and also promised to resolve the situation. I have not heard back from him either in more than 10 days. I do not know what to do at this point. As of today, XXXX XXXX, XXXX, I still has not received anything ... I opened an account and made a large deposit to Webster Bank on the consideration of the bonus. This now clearly became a fraud on part of Webster Bank. The bank is using my money for more than seven months and not fulfilling their obligation. Management ignores me and does not care. It I close the account I will certainly not get the bonus from them. Even if I get the bonus at some point this is not what the banks advertised and promised.
02/02/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NY 119XX	Web
XX/XX/XXXX Re : Sterling National Bank XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX acct XXXX Sterling National Bank completed my Escrow Analysis on XX/XX/XXXX and I NEVER received the escrow analysis letter, that I was told on XX/XX/XXXX, was mailed out on XX/XX/XXXX. Its imperative that I have this letter because paying the shortage is TIME SENSITIVE with this bank, that letter indicates how much time I have to pay it or when its due by. Currently, my mortgage amount was increased, As of XX/XX/XXXX - XX/XX/XXXX, to {$850.00}. I was informed by customer service XXXX, that my escrow letter was mail. As of today XX/XX/XXXX, still not received. However, I did XXXX my mortgage statement dated XX/XX/XXXX. I believe the letter was generated through their system, but it was never actually mailed out. I think this because this bank has been mis-managing my account. An XXXX doesnt dont like when, Inform you of there incompetence. Today, I went to the branch to pay an escrow analysis shortage of {$180.00}. See attached receipt. From branch chk # XXXX. The branch teller was advised by the Escrow department to inform me, to mail the payment or do a check by phone, which would cost an additional {$9.00} automated or for the representative to process $ XXXX found this to be ridiculous and demanded a manager for my payment. Mind you, my account isnt even past due. My next payment is due XX/XX/XXXX XXXXSee attached. This bank is singling me out because I report them to you, every time they mis-manage my account. Secondly, please look at CFPB case number XXXX -this matter still not resolved. I recd letter from XXXX dated XX/XX/XXXX pg 2 -where she states my XX/XX/XXXX payment of XXXX -falls short of satisfying the new monthly payment. I paid this on XX/XX/XXXX on there suspense account. How is this XXXX to be satisfied with the new monthly payment if the bank doesnt send the letter to me and asks the Teller to inform me to mail the payment ; which is time sensitive and or I can do a check by phone for additional cost to me. See attached letter from XXXX XXXX which is dated XX/XX/XXXX. It is funny how I rec 'd this letter too and NOT the escrow analysis that the escrow department claimed was mailed on XX/XX/XXXX. They're lying!. Here are the documents recd and dated. Clearly, its not a mailing issue. Escrow department, just purposely, never sent it. Resolution for me, have them send the letter for my records. Make sure they take my XX/XX/XXXX payment {$820.00} sitting in suspense, get applied to principal & interest & escrow, and apply {$180.00} payment referencing chk XXXX, gets all applied timely and correctly. Finally, a new statement generated for the revised monthly amount {$840.00}?? For XX/XX/XXXX payment. I will be forwarding a copy to a lawyer. Thank You, XXXX XXXX
12/20/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	OR 97229	Web
This complaint is about my savings account with the online bank XXXX ( associated with XXXX Bank ) and their action of entirely blocking my access to the account ( including the online access ) without explaining the situation and refusing to provide me an expected resolution time. Here are now the details associated with this case. I found the online bank XXXX listed by XXXX as FDIC insured and with a very attractive savings rate and thus decided to apply for an account. Proceeded with the online application process and submitted all my requested personal data and then after more than a week the account was opened and got online access to it. Subsequently I funded my new XXXX savings account from other personal bank accounts using initial withdraw initiated by XXXX as also XXXX transfers initiated by me on the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). End of XXXX I scheduled another XXXX transfer from my XXXX account at an amount well below my current balance. Start of XXXX I received an email from XXXX stating that my external transfer capability got suspended. Figuring out that actually my entire online access to the account was suspended I called the banks customer service. They told me that my account was undergoing verification but this can be accelerated if I provide a copy of my driver license and most recent statements for my external accounts used in the funding process. I provided immediately all requested documents, confirmed by the banks representative who also told me they will soon follow-up with a resolution. I continued to check for status updates almost on a daily base. My emails remain unanswered. When I call the customer service line they tell me to wait for completion of the verification, refusing to give me an expected time for resolution. When I ask to talk to a supervisor or XXXX XXXX turned down or simply hung up. Even for my request to get the latest bank statement or to have the account closed and funds returned I was turned down. Also want to mention that all online actions to XXXX are redirected to a XXXX XXXX XXXX. The site also states that all deposit products are provided by XXXX Bank and accounts opened via XXXX are marketed by XXXX. I tried to call directly XXXX Bank customer service but they claim not to have access to XXXX accounts. Ive also attached emails received from the bank directing me to access the account online but then that access is blocked and all my requests for having it restored remain unanswered. Here I am after 3 weeks of being cut off from my own money and with no perspective for a resolution. After finding hints in the XXXX magazine about the CFPB office as a path for mitigation Im turning to you for support to get the access to my own money restored.
02/11/2019	Yes	Checking or savings account Savings account	Closing an account Can't close your account	CO 80537	Web
On XX/XX/XXXX I went to where I bank locally to open an Health Savings Account. I wanted to move my HSA account from " XXXX XXXX '' ( a division of Webster Bank, N.A., located in XXXX, Wisconsin ), because local banking is more convenient for me and their customer service is great. A financial customer service officer at my local bank opened an HSA account for me and also prepared and submitted online all the necessary documents to transfer my account from XXXX XXXX on XX/XX/XXXX. Also, to ensure the process of transferring my account from XXXX XXXX was underway, the local bank financial officer and I called XXXX XXXX to confirm they had received my request. XXXX XXXX confirmed that they had, then immediately expressed strong opposition to moving my money, wanting to know why and trying to convince me I should stay with them. I let XXXX XXXX know that I was not going to stay with them, period. XXXX seemed to begrudgingly " accept '' hat I wanted to move my money. When I asked how long it would take to transfer my account they stated it would be finalized within 6-8 weeks from the date of receipt ( XX/XX/XXXX ). XX/XX/XXXX was the 8 week period XXXX XXXX declared was the maximum time frame needed to finalize the transfer, and yet by this date it had still not happened. On XX/XX/XXXX, I called my local bank wondering what else, if anything, needed to be done on their part or mine to make this transaction happen. My local bank said all they could do was wait, but that I should give XXXX XXXX a call to find out what to hold up was. I called XXXX XXXX on Friday, XX/XX/XXXX. Their customer service rep. confirmed they had received the request XX/XX/XXXX, confirmed it was well past the maximum 8 week period, additionally confirmed that nothing had been done on their end. The rep. said they would expedite my request and call me back no later than Wednesday, XX/XX/XXXX to confirm that they had completed the transaction. I received no call back. I called XXXX XXXX again on Friday, XX/XX/XXXX. I spoke with the SAME rep. who had promised to make everything happen and call me back on XX/XX/XXXX. They aknowledged they had not followed through, apologized multiple times and stated they would " make it happen today! and call me back to let me know they had taken care of it. '' Again, I received no call back. As of today, XX/XX/XXXX, it's been 12 WEEKS and XXXX XXXX has still not transferred my account! P.S. You should check out online consumer reviews that have been posted about XXXX XXXX. Apparently what I've run into, and even more types of bad behavior!, have been experienced by countless other people. An absolute mountain of TERRIBLE treatment of their customers.
12/29/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	PA 17011	Web
My wife and I are in the process of closing on a house, using funds which are currently deposited in a XXXX account. Since opening our XXXX account the bank has had several mergers and system changes which make it very confusing to know what the terms of service are and which company we need to reach out to for information about our account : XXXX, Webster Bank, Sterling National Bank, etc. In early XXXX, we searched on the Sterling National Bank 's website ( because our account login is XXXX ) and after downloading a terms and fees table found that the bank offers online wire transfers that we could use to close on our house. However, on XX/XX/XXXX ( one day prior to our closing date ) when we received the final closing amount, this bank ( or group of banks ) was completely incapable of assisting us or returning our money to us. After about a dozen calls to many different entities within this confusing organization, we received a plethora of contradictory and incorrect information, including : - wire transfers were possible ( several sources ) and also were not possible with our account ( several different sources ) - wire transfers were only possible online and ( other sources ) were only possible on site in branches in New York - our funds were managed by Webster Bank, our funds were managed by Sterling National Bank, our funds were managed by XXXX bank After 4+ hours of phone calls and 4+ hours of driving to New York just to be told that they will not help us, we are still left without any way of accessing our own money in a timely manner. The company 's best solution which we are now pursuing is sending us an unverified check in the mail, which will likely take several days to arrive, we will need to take this to another bank, it will take several days to verify and deposit it, and then 24 hours to wire it for closing. The root of this problem is that we repeatedly received bad information, which is going to cause us to lose over {$500.00}, countless wasted hours, and possibly the purchase of our home. - Bad information on the company 's various websites. - Bad information through our online portal 's contact page phone number which directs users to the incorrect institution ( Webster Bank ). - Finally, even when we reached XXXX, their customer support believed we could complete wire transfers, and were quick to try to end our call ( all of our many calls began with long waits on hold ) with false information. Having multiple unorganized entities quickly redirecting customers to long holds is a great/efficient way for banks to avoid helping customers, and it damages consumers through a thousand small blows via obviously unreadable small print.
09/16/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 061XX	Web
On XX/XX/XXXX, I made a transaction with a company called XXXX XXXX. The company stated in order for me to receive a refund, I needed to cancel the service within 3days. Service was cancelled the same day and the company agreed to refund me the amount of {$380.00}. I filed a dispute on XXXX in regards to a charge of XXXX from a merchant XXXX XXXX APARTMENTS. I filed a dispute because the merchant stated in XXXX they will refund me the amount and i should wait 30days. After waiting until the end of XXXX and not receiving the check, I contacted Webster Bank to inform them of the situation and told them I would like to dispute the transaction because the merchant stated they will refund me and never did. Webster Bank initiated the dispute and provided me with provisitional credit. In XXXX I received a call from XXXX XXXX stating they will not be refunding me anymore because they received documents from Webster Bank stating I was disputing the transaction. Mind you I have back and forth emails between the merchant and I. Merchant kept lying to me stating they were mailing me a check and didn't. On XX/XX/XXXX, {$380.00} was debited from my checking account from Webster Bank in regards to my dispute. They stated my dispute was denied because I didnt provide the documents they requested. I informed Webster Bank that I never received any documents from them because I am currently not at the address they sent the documents to. I explained to them I go to school in a different state, ( TEXAS ) and I am currently in Texas until XXXX. I told Webster Bank I wasn't aware they were sending me documents. I proceeded to update my mailing address after I gave it to them previously. I requested they reopen the case since I never received the documents they sent me. On XX/XX/XXXX at XXXX I spoke to XXXX in the dispute department she informed me the dispute that was reopened was denied because I didn't send the information the first time they requested. I informed her again that I never received the documents! She proceed to tell me there's nothing she can do and I need to contact the merchant. The merchant told me because I disputed the transaction, they can not send me the check anymore. But the same Merchant previously lied and told me they already sent me the check back in XXXX but NEVER DID. On XX/XX/XXXX I faxed Webster Bank informations between the merchant and I. I faxed them email of me requesting my Money from the merchant and the responses from the merchant as well. Now {$380.00} is missing from my account and the Merchant is refusing to refund it now and Webster Bank IS TELLING ME there's nothing they can do!
08/31/2021	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	CA 94501	Web
I contacted XXXX on XX/XX/XXXX after days of being unable to log into my account. I called the phone number : XXXX and emailed XXXX pictures of the System Error message. I was told to reset my account password as well as try a new browser with cookies reset, use the mobile app, and try to log in through a fresh XXXX XXXX and XXXX XXXX browser. After attempting all the above suggestions, I still could not log in to my account to view my XXXX Account information or records. Since the error message said this was an issue that was to be resolved by the System Administrator ( as I could log into my account, just not bypass the System Error page ). I was informed that IT would take a look at the issue after their manager would reach out to them. On XX/XX/XXXX I called XXXX at the same number again, and emailed the same pictures of the error message XXXX after being requested for images of the System Error message again. I was informed that IT would look at the issue. On XX/XX/XXXX XXXX responded to my earlier emails to request me to try logging in with the mobile app. I responded that it still did not work. I was also informed that IT did not have a response to their manager yet. On XX/XX/XXXX I called XXXX at the same number again to inquire about any possible updates from IT. I was informed by the agent then that a ticket would now be filed to IT regarding my issue. I was confused, as I had thought that a ticket had been filed on the XXXX, which would mean that about a week had gone by without an actual ticket being filed towards the issue. I was then informed that I would receive a call by XX/XX/XXXX from the support manager, no matter if the IT team had an update or not, just to keep me in the loop of the progress towards fixing the System Error to allow me to access my account. On XX/XX/XXXX I did not receive a call from XXXX, so I ended up reaching out to the same customer support number at XXXX Pacific time, as I was anxious to be able to access my account information and funds. I spoke briefly to the support manager : XXXX who informed me that they would upgrade the priority of the ticket. I have not received any updates/calls from XXXX since the XXXX, where I had to reach out to them even though I was promised an update. I'm concerned that XXXX is not prioritizing serious technical issues that prevents their customers from being able to access urgent funds that are pertinent to their health insurance. Furthermore, the consistent lack of communication from XXXX does not inspire any faith that they care about the safety of their customers and their health insurance funds.
11/17/2017	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 067XX	Web
Have had non stop issues since opening " opportunity checking account '' with webster bank. 1. ) online banking is extremely unreliable. transactions, regardless if theyre debit, credit, ach, or even transfers between accounts, post and unpost randomly with no rhyme or reason. in the words of the branch manager herself " you never know when something will post " making it extremely difficult to accurately manage your account. to make the problem even worse, even though webster is aware of this issue, they dont make you aware of it until after you realize it and have problems, often resulting in fees. 2. ) was told by the person who helped me open the account that it is " basically impossible to overdraw ", this is just a flat out lie. 3. ) the bank often tries to blame delayed charges on the " merchant '' and their processing, however, this holds no water. I have used numerous debit cards and credit cards at the same merchant, and only webster will delay the charge for what seems like a totally random and unpredictable amount of time. different cards used at the same merchant have no issue processing at the time of sale. 4. ) all problems with the account could have been avoided from the very beginning had the overdraft protection service been offered. this is something i realized was available months after opening the account, and i made this realization myself. this service has still not been offered or suggested by any webster employee, even after numerous overdrafts. all these things considered. i have to say that webster bank is either negligently run, or is running a scam. the delays in items posting, bad information given, lack of protection offered, etc, all leads me to believe they are intentionally creating overdrafts to collect fees. this is also reinforced by the fact that the type of account i have as seen as " high risk '', or more likely to over draft, so perhaps an easy target for this type of scam. webster all has a history of law suits they have settled for millions of dollars alleging the same exact thing. most recently, just this morning, i noticed a very alarming " mistake '' on my account. I had transferred on XXXX/XXXX/XXXX the amount of {$1100.00} into another webster account. the XXXX accounts share an account holder and the transfer was immediate. the funds were properly distributed at that time. the following day, XXXX/XXXX/XXXX, the {$1100.00} was in BOTH accounts. i believe this was a blatant attempt to get to me spend some of it, and then charge me with over draft fees when the " error '' was corrected.
12/17/2022	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	NY 11377	Web
Good day, I sent the payment of {$700.00} through online bill pay from webster bank and the payment was sent on XX/XX/XXXX to XXXX XXXX. However ; the problem was the card number in online bill pay setting was the account number XXXX that was closed ( formerly owned by XXXX XXXX XXXX, which transferred to XXXX in XXXX ). I didn't mean to pay to that account but since i set up online bill pay years ago, in my mind, i thought i was paying to my current XXXX XXXX account which is XXXX XXXX XXXX said call XXXX, and XXXX said call XXXX XXXX. XXXX said since 2 years ago, they can no longer check former XXXX XXXX XXXX accounts. XXXX XXXX said they can no longer check any XXXX account formerly by XXXX XXXX. In early XXXX, I went to the webster bank and spoke with bank Manager, i spoke with many different representatives from both XXXX XXXX and XXXX XXXX XXXX including supervisors, and opened disputes. All disputes were closed without any resolution. They told me to go back to webster bank, dispute it, recall the payments. Every bank has this option to do but webster bank said no, they can not do it. Then again when I called XXXX and XXXX again, both financial institutions pointing at each other to contact. Then I spoke with XXXX XXXX dispute department the person name XXXX XXXX, he said he saw the payment came through XX/XX/XXXX at XXXX am but since the account credited was closed, he can not touch it. He opened the dispute for me. He was very helpful ; however, i got the letter dated XX/XX/XXXX stated it will return to originator. So, i asked a representative and Supervisor name XXXX if this will return to me. They both said yes, it will return to my bank. On XX/XX/XXXX, I sent a copy of the letter from XXXX XXXX stating the payment of {$700.00} will be returned to originator and if they received any return payment. They responded stating no. So, i called XXXX XXXX again and one representative was very impatient with me stating i have to have my financial institution ( webster bank ) send in writing to return the payment. Another representative said i have to contact XXXX bank. I am being circled around and meawhile {$700.00} is lost and webster bank can not retract it, can not recall payment, XXXX XXXX can not and stating call XXXX and XXXX said call XXXX XXXX. I would like to get assistance to get my money back please. The case is not complicated but confusing. Please let me know if you have any questions, i may be able to explain better. I have been frustrated mentally. Please help me.
01/02/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06708	Web
I have accounts with the Webster Bank, but the bank has not treated me fairly. The bank has either used other institutions some of which they are connected with through various services such check writing. When you need a check, the bank tells you that they will order them for you at a fee. Recently, I ordered a bunk of checks at {$26.00}. The Bank returned the payment and charged my account a fee of {$37.00} despite having money in the Saving account. Now instead of paying {$26.00}, I will buy their checks for {$62.00}. Because the bank controls this transaction and they know I cant put stop on it, They want to hit my account several runs to charge me as much fee as they can. A {$26.00} will soon be hundreds of dollars. They did this previously and I ended up paying over {$650.00}, and {$160.00} just by playing some payments I could not control. I asked them and complain about this behavior, but they told me that they are doing it because I have bad relationship with them. I dont owe the bank any money, neither has the bank given me a loan that i refuse to pay, but they have decided to discriminate me and they are telling me on my ears when I aske them today ( XXXX/XXXX/XXXX between XXXX ). The bank is charging me a lot of fee for a personal account, I am a student, a family man in a low wage job!. They say I cant open account in other banks because they have already reported me that I am a riskier customer because I owe them money. This is true because I went to open an account with a credit XXXX Bank, but I could not because Webster Bank had reported that i owe them over {$1000.00}. This happened in XXXX XXXX. This is bad for me, my family and in so doing, the bank means that they can have me to charge any money, and I do nothing about it. My direct pay goes to the same bank ( Webster Bank ). All the fee the bank charges my account is enough for me to pay my student loan. Sometimes back, the bank paid {$95.00} to a company I do not know without my permission. When I asked them to refund the money, they have not to-date. The told me to close the account and open another. Any time they excessively charged my account, they will force me to close and open another one. They will pick me money from my saving account without my permission to pay for these charges. They will not even inform me. I need help. I want the bank to remove my name from the bad reporting agencies or whatever they call them and refund all my money even the closed accounts they forced me to close.
02/11/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 336XX	Web
I've been trying to close my HSA Bank account and transfer the full balance, ~ $ XXXX, to my other HSA provider since XX/XX/2020. I was told this should complete by XX/XX/2020. When it did not complete by XX/XX/XXXX I called HSA Bank. They told me that they got the transfer request, but they couldn't do anything until I liquidate the investment portion and transfer it to the cash account. They told me that they can automatically restart my transfer once this is done. Note that they did not tell me about any of this willingly, I had to call in to their hotline for about 20+ minutes to find out why my transfer had not occurred. At this time, I requested that my investments be transferred to my cash account. Several more days pass and I notice that my transfer has still not gone through, so I call HSA Bank back. They tell me that they still cant do my transfer because they have deposited some tiny amount of money into my investment account as interest, something like {$1.00}. I request that my investment account be closed and all the money transferred. Again I confirm that HSA Bank still has everything they need to do the transfer automatically once the investment account is closed. They assure me it will go through after the investment account is completely liquidated. Several more days pass after my investment account is closed, and the transfer has still not gone through. When I call HSA Bank again ( remember, each attempt takes about XXXX minutes or more ) they tell me that the transfer has not been started, so I ask them again to start it. They tell me it should be done in 10 business days. At least 2 weeks later it is XX/XX/XXXX. I see that the transfer has still not gone through. When I call HSA Bank again, they tell me that they never started a transfer. According to them, they told me during my last phone call that I need to resubmit my transfer paperwork for the transfer to start XXXX This is not true, they specifically told me that they ordered the transfer during my last phone call ). I asked again if they have the paperwork from the last transfer that they can use. They tell me yes. They tell me that an expedited transfer has been approved and that it should take place within 48 hours and that they will call me when it's completed. As of this moment, it has been almost 72 hours, still no call and no transfer. It has been about 6 weeks and several long phone calls now. Can someone please help me get my money away from HSA Bank?
07/14/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NE 681XX	Web
I have an HSA account with HSA Bank. On XXXX/XXXX/16, I submitted paperwork to close the account and transfer the balance to my new HSA account. I have an email from the person I sent the paperwork to confirming that they received it and forwarded it on to their operations for account closure on XXXX/XXXX/16. On XXXX/XXXX/16, I logged on to the account to see if the transfer was completed. I noticed I was charged a {$2.00} service fee for the cash portion of the account on XXXX/XXXX/16 I ( which seems acceptable considering the paperwork was just submitted that day ). However, I noticed I was also charged a {$2.00} fee on XXXX/XXXX/16 for the investment portion of the account ( which was never actually opened or invested when XXXX HSA transferred to HSA bank ). This charge came11 days after the account closure form was submitted and received by their operations. I understand if the transfer was not completed, but there should have been a control to turn off fees by this point. After seeing this fee, I called HSA bank on XXXX/XXXX/16, to see if something was wrong with the paper work. They told me they were behind and it should be closed soon. On XXXX/XXXX/16 I received an email from HSA bank asking that I contact HSA bank. I called that day and was told I had to provide verbal approval to close the account, which I did that day. I do n't understand why I had to provide verbal approval after clearly trying to close my account twice already. I logged on to my account XXXX/XXXX/16 to see if the account had been closed. It is still open and I noticed that I was charged another {$2.00} fee for the cash portion of the fee and I know that any day I would have been charged another {$2.00} fee for the investment portion. I called XXXX/XXXX/16 and asked why I am being charged fees 33 days after submitting account closure paperwork and why my account is still open 42 days after submitting account closure paperwork. They told me they are about 2 months behind on account closures. This means they are making {$2.00} to {$5.00} a month from who knows how many people that have attempted to close their accounts. This is n't even mentioning the fact that I have lost potential investment gains on the close to {$8000.00} that would be invested at my new HSA account if the money were transferred in a reasonable amount of time. They said they would make a note to stop charging me fees, but we will see what happens and how much longer I have to wait to get my money.
08/07/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	CA 95822	Web
On XXXX XXXX 2016, I attempted to initiate an Automatic Clearing House ( ACH ) transfer from my XXXX at HSA Bank ( a division of Webster Bank, XXXX. ) to an external linked and verified bank account. HSA Bank 's online portal would not process the transfer, because it is greater than {$500.00}. I called HSA Bank 's Customer Service Center at XXXX and spoke to a representative " XXXX '' who confirmed that HSA Bank has a new policy limiting outgoing transfers to {$500.00} per day. I protested because there is no language in my account 's " Deposit Account Agreement and Disclosures '' that references or allows such restrictions on withdrawals. First, she maintained that a new Account Agreement has been sent to account holders, but I had not received it yet. On further questioning, she admitted that no notice had been sent to account holders, and that this was a new internal policy, which was allegedly put into place due to fraud. She was unable to direct me towards language in the account " Deposit Account Agreement and Disclosures '' that allowed such restrictions, and was surprisingly unable to provide me with at copy of the current " Deposit Account Agreement and Disclosures. '' As an alternative arrangement, she did suggest that I could contact my regular bank and obtain a cash advance to pay for medical bills. These practices are improper and concerning for several reasons : 1 ) There is likely no legitimate reason for the {$500.00} daily withdrawal limit other than to limit consumers ' access to money 2 ) This does not conform to " general banking practices '' in XXXX or in the XXXX 3 ) If in fact, HSA Bank is having significant fraud problems with ACH transfers to verified external linked bank accounts, this should raise a red flag about the overall security level and internal controls at HSA Bank XXXX 4 ) It is interesting that HSA Bank has no problems accepting incoming ACH transfers greater than {$500.00}. 5 ) The {$500.00} daily restriction is so incongruent with the essential nature of an HSA ( i.e. paying individual medical expenses, which often exceed {$500.00} ) that XXXX wonders if this account can truly function as an XXXX. 6 ) The advice to obtain a cash advance from my primary bank to pay a medical bill is very poor advice. 7 ) Although I agree than HSA bank can limit withdrawals when fraud is suspected, applying a blanket and arbitrary policy to all accounts is not appropriate.
03/17/2020	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	TN XXXXX	Web
My employer opened an HSA account on my behalf to supplement my HDHI ; I make bi-weekly contributions directly from my paycheck into said account. Verified identity on XX/XX/2020 w/ HSA Bank via customer service rep ( on phone ), submitted required documents via e-mail form sent by rep. I set up my online banking, ordered my debit card, & added my wife as an authorized user. On XX/XX/2020, checked my online banking w/ HSA Bank to confirm funds were available to pay for an upcoming XXXX procedure on XX/XX/2020 ; funds showed a {$0.00} balance, instead of the {$600.00} that should have been available. Description of debit listed " Excess cash disbursement ''. Upon calling HSA Bank, I was told that my account had been closed due to failure to submit required identifying documentation. I was also told that 2 letters had been mailed to me prior to closure. ( I have received nothing of the kind, just my debit card & my monthly statement ). Also, there were no messages in my online banking inbox. I told the rep that I had submitted these docs via e-mail, & that obviously someone had received it, as I was able to activate my debit card, set up online banking, change my mailing address AND add my wife as a user. They recommended I call back the next morning & speak to the Operations department, as I had the successfully sent email in my Sent fold on Outlook still. I did call back on XX/XX/2020, & was told " Oh, we found the form you sent, it's taken care of ''. We will issue a stop payment on the outbound check & put your funds back into your account. You will see them by XX/XX/2020, at the latest. '' As of XX/XX/2020, I have not received my {$600.00} back into my HSA ; I received the check issued on XX/XX/2020, call HSA Bank today, & was told the check was void & they were still working on putting the funds back into my account. THIS IS TOTALLY UNACCEPTABLE ; I did have my XXXX procedure on XX/XX/2020 & had no way to utilize MY MONEY that was set aside specifically for this need. There was no error or oversight on my part, HSA Bank has negligently handled not only my personal information ( a copy of my driver license & social security card, along with my signature ) but my money that I entrusted them to keep sound. I still have no timeline as to when I will receive my {$600.00} back, & no explanation or theory as to why my personal information was not handled properly or competently.
03/15/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 067XX	Web
To Whom It May Concern, In XX/XX/2017, I had some overdfraft fees refunded by Webster Bank. The customer service representative I spoke to at that point told me she was refunding the fees because the overdraft " never would have occurred if the online banking was accurate. '' Over the next couple months I received a few more overdraft fees from Webster Bank due to these same online banking inaccuracies. When I tried to get these fees refunded, I was told the error was my own, and I was responsible for the fees. Since each overdraft occurred in the same manner as the first, which was refunded due to online banking inaccuracies, I of course had to question how the newest ones could not be refunded as well. Webster at that point, denied that the conversation I was citing never happened. My argument going forward was that the first representatives recognition of online banking issues set a precedent, which is that the bank is aware that they have online banking issues, and that they would take responsibility for them. When I pointed this out, they again said the conversation never happened. At this point I requested for the initial phone call from XX/XX/XXXX to be reviewed. Webster claims to have reviewed the phone call, and says that my recollection of the call is totally incorrect. While I am sure there is a possibility that my recollection is slightly off, I highly doubt that I am imagining the whole thing, as Webster Claims. I then requested a copy of the phone call, which was denied. I asked for a independent third party to review the phone call, which was denied. I also asked if we could listen to the phone call together, whether on the phone or in person, and that was denied. My belief is that Webster is intentionally not letting me hear this phone call, because if they did, they would have to admit that their representative did in fact state their online banking is prone to issues, and did in fact state they would take responsibility for those issues. Once that is established, Webster would then have to refund the rest of the overdraft fees, all of which resulted from the same issues. They of course, do not want to do this. Again, I am fully willing to admit that my memory of the phone call could be very slightly inaccurate. But Websters insisting that the whole scenario is entirely fabricated is not only wrong, it is extremely insulting.
12/29/2020	Yes	Mortgage Other type of mortgage	Struggling to pay mortgage	CT 06811	Web
XX/XX/2020 I am on a process of appealing to Webster Bank of Connecticut decision on denying once again my applications for a mortgage modification do to a hardship we have been going through. Also all the high interest I have been paying to Webster bank in the past 15 years no leaving me an opportunity to make any repair or investment on the house we are paying for. In the past year I was able to get approved to get a finance to install new windows in the house but with high interest rates, but I had not other options but doing that because in the winter is very difficult to support with drifting windows. The house need a lot work on siding/ insulation / plumbing/ electrical/ deck repair and soon roof cause the house is ready 24 years old. But is difficult to come up with any money to do all this repairs when I am paying high interest to webster bank that is making hard on me to keep this house. The House was appraised on today 's market for {$290.00} and I owe today XXXX not including what they added as 2nd outstanding principal they are claiming when I was told by an attorney 's office to stop making payments to force Webster bank to do the modifications for me. If I keep paying Webster bank this mortgage as it's today at the end this house will cost me at least {$800.00}, so far in 15 years I have paid Webster bank over {$170.00} in interest only. No bank want to give way an income of interest only of {$11.00} a year. I almost lost this house on a foreclosure about 7 years ago but with some help from our state senator, Webster bank give me the same mortgage for 40 years including the 2nd outstanding principal calling this a modification. In XX/XX/2020 I filled an application requesting a new modification to get me out of this mortgage in to a new 30 year fixed rate and make the payments affordable to give me a chance to safe some money to reinvest on the house that's in need but once again I was denied this opportunity stating that I can afford the payments and interest that they don't want to loose. I have not choice in also appealing to you as my last option to try to get some help on this matter that is ready a 15 years old battle. Attached I am including statements and documentation from the past and this year application and the last appeal I have filed with Webster bank in XX/XX/2020. This is a bad mortgage. Happy new Year. Thank you.
11/23/2020	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	TX 752XX	Web	Servicemember
On XX/XX/2020, I discovered that my employer had over contributed to my XXXX account. The consumer interface on XXXX XXXX 's website alerts a user to the fact of over-contribution but does not provide any means for requesting a distribution of excess funds. On XX/XX/2020 I sent an email from an icloud account to XXXX, which is listed on the XXXX website as a method for contacting the Bank, requesting simply " what form do I use for an excess contribution? '' I received no response. On XX/XX/2020, I sent a follow up email from the email account associated with my XXXX XXXX account, again requesting, " what form do I use to request for a taxable distribution? '' I again received no response. On or about XX/XX/2020, I called XXXX XXXX 's customer service helpline and requested the form for a taxable distribution of excess funds. In response, XXXX XXXX emailed me the form for distribution for eligible expenses -- the wrong form. On or about XX/XX/2020, I found a form entitled " taxable distribution request '' on XXXX XXXX 's website using XXXX, filled it out for the two tax years I needed taxable distributions, and emailed it to " XXXX. '' I received a confirmation email indicating that XXXX XXXX would process it. On or about XX/XX/2020, I received two letters from XXXX XXXX enclosing my rejected excess distribution forms and a letter indicating that the form had been revised and I would need to resubmit the request for taxable distributions using the new forms. The letters contained envelopes. I filled out the new forms and mailed them to the addresses on the letter from XXXX in XXXX. As of today, XX/XX/2020, XXXX XXXX has not processed those taxable distribution forms nor sent any response regarding the requests for taxable distributions. XXXX XXXX has failed to allow me, a consumer, to withdraw more than {$3000.00} of deposits for over a month, and does not provide any mechanism on its website, mail, or customer service line to withdraw those deposits. I am recounting these facts to the OCC and CFPB in the hope that they cause XXXX XXXX to change its business practices to allow consumers to withdraw excess contributions, which can subject their depositors to IRS tax penalties if not withdrawn by the end of the tax year.
12/22/2020	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MA 021XX	Web
I received a letter dated XX/XX/XXXX on XX/XX/XXXX. Webster Bank told me in the letter that they were closing my account as of XX/XX/XXXX " due to information received XXXX. XXXX did not make the decision to deny your account application and is unable to provide you with the specific reasons why this decision was made. '' They provided me a number to call XXXX but when I called XXXX to ask why my account was closed, XXXX told me to could not provide that information. When I called Webster customer service, they told that I would need to contact XXXX myself but I told them I already have and had already received a report from XXXX. I could not find any reason why my account would be closed from the report. They told me someone from their Fraud and Loss Management Department would call me about my account. I'm confused why my account is being closed. I'm very concerned that they're closing my account because they do not want to pay out the {$250.00} checking account bonus offer that they sent me in the mail in XXXX. I still have the postcard for the account bonus mailer. I have already completed all their requirements for this promotion. Their terms say : " Promotion valid for new checking accounts opened by XX/XX/XXXX. Customer must qualify for account and reside in NY, MA, or CT at time of account opening and promotion payout. Customer must have direct deposit of {$500.00} or more ( direct deposits are limited to payroll, Social Security, pension, or government benefits, person-to-person transactions like XXXX or XXXX are excluded ) between account opening and XX/XX/XXXX. OR Customer must have an average account balance of at least {$10000.00} for Premier Checking or {$1000.00} for Value Checking XX/XX/XXXX to XX/XX/XXXX. Customer must not have had an open Webster checking account since XX/XX/XXXX. At time of payment, account must have a positive balance and not be in the process of closing. Funds will be transferred into it by XX/XX/XXXX and will be reported by the IRS ; customer is responsible for any applicable taxes. Present this postcard to receive the offer. Offer is exclusive, nontransferable, and can not be combined ; one per household. Ask a banker for details. ''
11/01/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	ND 585XX	Web
XX/XX/2022 - I submitted a request through my online XXXX XXXX XXXX XXXX XXXX Webster Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This account was already verified with micro deposits. XX/XX/2022 - I submitted a request through my online XXXX account to transfer {$8500.00} from XXXX XXXX XXXX XXXX XXXX also verified by micro deposits, into my XXXX XXXX savings account. XX/XX/2022 - {$21000.00} was withdrew from my XXXX savings account. XX/XX/2022 - {$8500.00} was withdrew by XXXX from my XXXX XXXX XXXX account. XX/XX/2022 - Received two emails from XXXX with reference numbers that my transfers have been stopped ( see attachments ). I responded and then called in immediately. I spoke to a representative who told me they need to verify accounts with Photo IDs ( which I had sent in already at account opening ) and statements ( which I thought strange because they have already been verified with micro deposits ). I sent all of this information in on XX/XX/2022 and again on XX/XX/2022 ( see attachments ). XX/XX/2022 - XXXX confirmed received, and said they still need to verify account. I resent them all the documents. XX/XX/2022 - Re-emailed all documents and ask to please look into this, as neither transfer had been completed. Also sent to XXXX, as she had replied to an earlier email. Called in after getting no response. They told me they received the documents, and they are under review with their back-office staff. Told me to expect a XXXX hour turnaround time. XX/XX/2022 - Called again and they had no answers for me. Told me they would send an expedited email to their back-office. XX/XX/2022 - Called again for an update. They had no answers and said they are still waiting for a response. XX/XX/2022 - Called again for an update. They had no answers and said they are still waiting for a response. XX/XX/2022 - Called again for an update. They had no answers and said they are still waiting for a response. As of XX/XX/2022 I am still waiting on the transfers. I do not know where my money is, as XXXX must have it in a holding account. I am losing out on interest. Please note that XXXX is a sub-brand of Webster Bank.
04/25/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Opening an account Didn't receive terms that were advertised	DC 20009	Web
Earlier today XX/XX/23 I tried opening a CD account with XXXX XXXX powered by Webster Bank XXXX NA '. I followed all their instructions and completed the application, later I got an email saying my application was rejected. I was concerned if not disappointed, and immediately called the bank and spoke to a couple of the staff members, including the lady who pickup the phone, XXXX, and the manager himself, XXXX XXXX XXXX. I told them I had provided all the personal information and whatever details they required, and that there's absolutely nothing wrong with my identity and or my credit record, and if there was anything wrong to please let me know, so I may correct it and complete the process. Because, as far I know, I do have an excellent credit record, not to mention my financial background, leave alone my identity. I believe they pretty much are consistent and also speak for themselves, should they or anyone goes checking to verify. The aforementioned financial institution should not be advertising something they can not provide, and they should not be gathering valuable information without taking care of their responsibilities. It is only fair that after I take the time to complete their online forms and provide them with my personal details that If I get rejected then I should know exactly why. I asked XXXX XXXX XXXX, the manager, to please write an email about the bank 's final decision and he refused, he refused to cooperate and or offer a viable solution. The bank 's games the bank 's own rules. He told me that if I was concerned I should not bother doing business online. It seems improper, if not unethical, for these banks to be gathering sensitive information about potential clients and being rejected for no apparent cause. If there is then let people know. There should be no mystery, everything should be clear and transparent to anyone who takes the time to apply and follow all their instructions, especially someone who, through very hard work diligence, has managed to build an outstanding credit record and has no identity issues. I am also very concerned about how this information can used or misused.
01/31/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11358	Web	Older American
XXXX check # XXXX, originally made out to XXXX XXXX dated XX/XX/XXXX appeared on my bank statement and in pictures of my cleared checks of XX/XX/XXXX, altered. In a different handwriting the check was made out to ( illegible ) XXXX for a changed amount of {$8200.00}. I believe original amount was {$50.00}. I telephoned the problem to my branch of XXXX Bank XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX to report the altered check upon receipt of the bank statement and visited there the following day. I described my problem to XXXX XXXX, bank supervisor, who showed me her copy of the altered check, picking it out of the other checks for the XX/XX/XXXX statement. She explained to me that the check was XXXX of many altered checks her bank receives monthly, and was an example of check frauds occurring throughout the country. Never having heard of this scam, it seems checks are stolen from mailed letters, original information erased, cashed by an agency involved in the fraud, and returned to the bank as cashed and cleared with all information showing the cashing agency on the back of the check also erased. She stated I was a victim of check fraud and assured me the bank would cover the amount stolen from my account. We filed a XXXX in XXXX XXXX form on XX/XX/XXXX. My account was closed to prevent further fraudulent actions, and a new account opened. She further informed me recovery of funds would take 4 months. Never having known about this type of fraud I didnt question the lengthy amount of time for getting back my money but waited, believing in the banks intention. In the interim I discovered a friend had also unwittingly been victimized by the same fraud, but his bank covered his stolen amount within a month of the occurrence. Thinking XXXX months long enough for bank to cover the stolen funds, I have been in contact who XXXX XXXX who now states the bank XXXX not be forthcoming for XXXX or XXXX more months which seems at best, a stalling tactic or worse, a suspicious one. At the very beginning the bank was informative, helpful and reassuring. Now XXXX concerned about my funds which is the subject of this complaint.
04/08/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 857XX	Web
Hello, I am reporting about XXXX XXXX refusal to take action regarding an unauthorized electronic withdrawal on my account. The saga began last XXXX when my XXXX checkbook was stolen. Among other problems, an unauthorized electronic withdrawal of {$140.00} occurred using the numbers from the checks. The following month I submitted the necessary forms to XXXX both electronically and via registered mail. I also reported the crime to my local authorities which XXXX advised me to do. Since then I have done everything in my power to have this matter resolved resolved and to work with XXXX XXXX. Despite my continued attempts at polite communication with XXXX, as well as resubmitting the form several more times, my account still has not been credited. Nor will XXXX communicate with me as to why. In addition, a local Deputy was actually able to identify a suspect. However XXXX XXXX refused to comply with a subpoena. The sheriff was trying to attain the IP address that the thief had used, which was necessary to complete an investigation. Only XXXX has this information ... but they refused to give it to me either. You can see the dead end I found myself in! That is why I am thankful that you have the power to step in and resolve this matter. Please do not simply refer me to customer service at XXXX. I have been around that circle many times. To give you an idea, Ill describe my most recent interaction with XXXX ... After sending the attached email to XXXX XXXX, addressed to CEO Mr. XXXX, I received a call from a manager. I actually was impressed that XXXX responded! However the woman calling me was only vaguely familiar the email. I suggested she take some time to read it over ( if youve read the email you know where this is going : - ) ). I never heard back. Besides what Ive attached there is much more I could send If it would be helpful there are all the other emails Ive sent to XXXX as well as phone records, in case youre interested in seeing how persistent Ive been! I could also give you the info I submitted to the sheriffs department, or forms regarding the check fraud, and so on! Thank you so much.
09/01/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06825	Web
Between XXXX and XXXX my wife and I were in Arizona ; we live in Connecticut. On Saturday XX/XX/XXXX and Sunday XXXX we were denied the use of bank debit card for normal transactions such as purchasing gas and going to dinner etc.. Each time we attempted to use the card the transaction was denied. Our checking and money account balances exceeded {$35000.00} and our attempted purchases were approximately in the low hundred dollar amounts. This was a great inconvenience, embarrassment, and mistreatment to us. When I called our Connecticut-based bank ( Webster Bank, N.A. ), customer service informed me that because we were out of state ( i.e., Arizona ) the bank reasoned that it was fraud on the card and blocked access to the account ( s ) through the debit card. I asked the bank 's customer service individual why the bank did not contact us since it has our : two cell phone # s ; two e-mail addresses, and text access, and I was informed that they left a message on our home phone without ever attempting to contact us via the other contact points, which they have had for years. This makes no sense and was irresponsible on the bank 's part, particularly since my wife travels to California, XXXX, and Florida on business regularly, uses the debit card on the road, and has never had her access to funds/debits denied. The bank also indicated that we should have notified them that we would be traveling to Arizona - since when does a consumer need to share their travel plans with their bank? That sounds like an invasion of privacy to me. Webster Bank greatly inconvenienced ( and embarrassed ) us while we were in Arizona and failed to contact us when its had multiple communication options available. The bank denied us access to our funds on deposit and caused us economic hardship because we were forced to use our credit cards in lieu of having ample funds on deposit. The Bank 's approach in this matter was inexcusable and needs to be addressed. Further, I asked customer service if there is a 'travel policy ' that requires a depositor to inform the bank of his/her travel plans, and was told no ; but we should have!!!!!!
08/18/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CT 061XX	Web
Today is the day I decided I did not want to keep my Webster bank account anymore. Im very disappointed at this bank. My little sister and I live together, and she recently went back to school in a different state. She recently had a check that was sent to the house right after she left for school. Because we knew itll take a while for her to receive it if I was to mail it to her, she gave me permission to deposit the check and send her the funds since she doesnt have any money nor food to eat. Long story short, I deposited the check, and Webster bank had it on hold. I then contacted them to explain what was going on and stated my sister needs the funds ASAP as she is in a different state with no money or food. I stated I can provide anything they needed from me. Ive been a customer with them for over a year now and never had any negative issues with my account. I was on the phone with them for over 2 hours and asked for a manager multiple times. I was never transferred to one, instead the customer service representative was the middle man between the managers, fraud department and I. It was very frustrating that they kept relaying messages to him as I'm pleading my case to them. It is Tuesday XX/XX/2020 and their option was for me to wait until the end of the week to pick up the check at a local bank. I told them I can not wait that long because this is clearly a life or death situation and they clearly have the power to release the fund. I gave them options to directly wire the funds to my sibling or have the check available earlier because like I stated she does not have any money at the moment and needs it. My parents are out of the country and the fastest way for her to receive the fund was for me to deposit. i stated to Webster bank I can have her send in her driver license or a letter stating she gave me permission to do that. They were very unhelpful and I was very disappointed because now Im sitting here trying to borrow money from someone just so my sister can eat. They verified the check and it processed and approved however, they did not want to help any further.
09/16/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 060XX	Web
First I filed a fraudulent purchase with my debit card which lead to needing a new debit card. A XXXX purchase made that I did not do happened. I was told a report would be opened and I would be contacted in 5 days. Im the meantime I was told I could get a new debit card at any Webster bank location in CT or have XXXX mailed in XXXX days. I opted to go to a branch location. 3 days later I went to a Webster location and was told I could NOT get a debit card in person that one had to be ordered. It would take 7 days. So I did that and took cash for the week out. I think was told by my child care my payment tied to my checking account ( NOT debit card ) would not go through for 3 weeks. I called Webster and they dont see the transactions attempted. They also transfer me to the fraud department who I could not get to someone because I couldnt enter the debit card information. So I hung up and went to a Webster location-Now 10 days with no debit card and 7 days since debit card was ordered. They tell me 10 days for a new card. I mention my issue with child care and she goes oh your routing number changed but your checks are still good. So I now have two routing numbers. I ask how I know what transactions will go through with my old routing number and she says anything you used prior to the change if its a new account you have a new routing number. However, my mortgage company changed and that went through fine even though I made the payment after the XXXX of XXXX. So I call Webster to complain and ask why I have two routing numbers. And they say I got a letter. I tell them no my letter says that with the Webster bank change this summer both my routing and checking were staying the same but you somehow gave me a second routing number that is only needed sometimes. She tells me I have to go to Webster again and request in person a copy of the letter because I didnt get one and they cant do that from a phone request. This would be a third trip to the bank and has been the 3rd phone call. The routing number stated on Websters website is my old routing number.
07/10/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11701	Web
I had {$13.00} in my checking account with Webster Bank. On XX/XX/2023 I processed XXXX check payments so that Webster Bank would mail checks to the payees on my account. The first payment for my {$5.00} was for my Primary Care Physician, XXXX XXXX XXXX and the second payment was for {$5.00} for XXXX XXXX. After these payments clear my account balance should be {$3.00}. Today I reviewed my account and my balance is {$3.00} but I was charged a service charge for {$10.00}. Had I known that Webster Bank deliberately intended on ripping me off and defrauding me out of {$10.00} I would have simply closed this account. I would never have proceeded any payments had I known my account would be short or negative funds. What truly bothers and disturbs me is that Webster Bank knowingly and intentionally processed these payments before taking this unwarranted and unjustified service charge. I feel that this was deliberately done and that I was targeted because of previous complaints. I feel that the timing of this service charge is extremely suspect and very suspicious especially since I was never informed or advised of any new bank fees or changes other than the one for paper statements, which to avoid this charge I immediately switched to electronic statements. I feel like Webster Bank deliberately takes advantage of customers that are on a fixed income or are struggling financially. I see no intelligent reason why a bank would find it necessary to deliberately target and take advantage of customers that are poor but this bank definitely does by all the ways they intentionally give customers the shaft. I feel truly victimized, and deceived by there deceptive business practices and tactics that I feel need to be investigated. I should not be forced to pay extra fees and charges just because Webster Bank processed my payments then they decided to take this money that was accounted for these payments as a nuisance service charge. This is not right or fair. I am respectfully requesting your assistance with this extremely difficult situation.
02/01/2018	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	IN 46135	Web
I received in the mail onXX/XX/XXXX, a mailing from the XXXX in XXXX, WI that I was a new member and had an XXXX account with them. I never tried to open an account with this bank. I never signed any forms or gave them any information about myself. I received a 2nd mailing from them aroundXX/XX/XXXX or XX/XX/XXXX that included a debit card for this account. I have my health insurance through the XXXX corporation in Indiana that I am now retired from. I contacted the XXXX corporation central office on XX/XX/XXXX, about this. There has been no change with our XXXX accounts. It is still with the same bank, XXXX XXXX XXXX XXXX, that it has been with for several years. My former employer did not make this change. I emailed the XXXX about this issue and told them what had happened. I received a response the next day and was told to call the bank to straighten this out. The email said that my employer could have done this and also gave the name of three investment companies that could have done this. I have no investments with any of those companies.I called the XXXX customer service number on XX/XX/XXXX. I explained that I had never opened an account with them or attempted to do so, and I had not signed any forms. I asked how could this have happened. I was told it could have been that my employer had done this. I told them that I checked this out and that they hadn't done this. The lady I talked with on the phone said the only way she could try to help me was if I gave her the last four digits of my social security number. I refused to do that. I have not deposited any money into this account. I received a statement from them in early XX/XX/XXXXstating that there was an opening balance of {$0.00} and that there was a deposit of {$0.00} made before XX/XX/XXXX. I have not made any deposits into this account. The name of the person on the email is : XXXX XXXX XXXX The physical address of the bank is : XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, WI XXXX The customer service number is ( XXXX ) XXXX
12/06/2016	Yes	Bank account or service Savings account	Account opening, closing, or management	GA 30506	Web
HSA Bank, who my current employer uses to manage employee health savings accounts, contacted me about a contribution that had been made to a closed HSA account in my name. Upon speaking with an HSA Bank employee, XXXX XXXX, I was informed that my previous employer, XXXX XXXX XXXX XXXX XXXX - who I had not worked for in almost a year and a half - had made an HSA contribution on my behalf. I informed her that I was no longer employed by that entity and that any funds contributed by them should be returned. I was provided a form to assist with this. XXXX XXXX provided the date and amount of the contribution as I did not have access to the closed account. At the time, it did not occur to me that the amount XXXX XXXX provided was the same contribution amount as is presently being made by my current employer, XXXX. This did not become apparent until I was notified that HSA Bank had closed my health savings account on or about XXXX XXXX, 2016. After determining that HSA Bank had inexplicably attributed contributions from my current employer as being made by my past employer, the account was re-opened on XXXX XXXX, 2016. During the time the account was closed, XXXX separate pay periods elapsed, and contributions were deducted from XXXX different paychecks and made towards my HSA account even though no HSA account was open in my name. Eventually, HSA Bank populated my account with funds sufficient to cover XXXX of those XXXX contributions, but they have refused to answer any requests I have made regarding the missing contribution. On XXXX XXXX, 2016 XXXX XXXX with HSA Bank, with whom this matter has been previously discussed, was provided with a detailed email reviewing the circumstances and requesting information as to where the missing contribution was deposited or refunded to, but to date, she has provided no response. HSA Bank has not provided an accounting of the missing funds, and has failed to explain why the funds where incorrectly identified as having been made by a previous employer.
09/10/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	NC 276XX	Web	Servicemember
XX/XX/18 I contact my XXXX XXXX account customer service dept because during the week prior I had transferred funds from my investment account into the cash account but those funds were not there. Rep instructed me to pay out of pocket and go home, get a confirmation number off my computer and call him back with it. Confirmation number didn't exist and was no where in my email or on anything I could access. XX/XX/18 Contact XXXX customer service again, funds still not available. Rep was very dismissive. Said he wasnt sure what my problem had been but he was able to complete the transfer. I should see it in 3-5 business days. XX/XX/18 Money still not there. I call again, and the rep ( XXXX I believe ) explains he's not seen this happen before but there is a pending transfer and he can't tell why it hasn't been completed. He takes my phone number and says he'll call me back when it is straightened out. XX/XX/18 XXXX finally calls back. I miss the call, call back and speak to another rep. She says it's been resolved and should be able to make the transfer online now. I'm concerned because I was told this before and it didn't work. I wasn't near my laptop and couldnt verify. Also irritated that I'm still waiting for my money and ask to speak to her supervisor. XXXX assures me it has been corrected and says she'll email the brokerage side and see if they can rush the transfer for me. I ask to be copied on the email and she refuses to do that. She tells me she will call me back with an answer later. She does call back, but leaves no explanation on my voicemail and I'm at work ( which I told her I would be and she should leave a message. ) Says she'll be gone in another 1/2 hour so I dont have time to return the call. I finally get to my laptop and try to make the transfer myself AGAIN and the online interface tells me it has not been scheduled. There are consequences for people like me when I don't have access to my money. I've been more than patient.
04/06/2018	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	CT 060XX	Web
I have a HELOC mortgage with Webster Bank my payments are due on the XXXX of each month. XX/XX/XXXX fell on a Sunday I called XXXX Bank and spoke to a representative she had informed me that because XX/XX/XXXX fell on a Sunday the payment was not actually due until the following business day which would be XX/XX/XXXX and she also informed me that the two day grace period is extended to XX/XX/XXXX, so on XX/XX/XXXX I called and made a payment so that I was not late. I was informed that I was not going to be late. On the following month, XX/XX/XXXX I called on XX/XX/XXXX again because XX/XX/XXXX was a Sunday non-business day, to make another payment. I informed the representative I would like to make a payment but I will be using a new account number for payment because my old account had been compromised so it has been closed. She said OK she took my new account number and I made a payment so that I am not late. I was informed by the representative again that payment will not be late for XX/XX/XXXX because it is extended till XX/XX/XXXX because XX/XX/XXXX was a non-business day. Well lo and behold I received two late charges for XX/XX/XXXX and XX/XX/XXXX because I was misinformed by the representatives on the phone. I called to question the late charges and was told the information the representative told me was incorrect. I also was told that because of insufficient funds my XX/XX/XXXX payment was not processed. I was told that somewhere in the shuffle of account numbers they used my old account number which had been closed to make the XX/XX/XXXX payment and that they were sorry for that mistake. XX/XX/XXXX payment was made by Webster using my new account number and I was assessed another late fee because of their mistake. So there are a total of three late payments for XX/XX/XXXX and XX/XX/XXXX. I feel as if I was misled and misinformed by Webster Bank, therefore these charges should be reversed because they are not my fault
02/03/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NY 119XX	Web
XX/XX/XXXX Re XXXX XXXX XX/XX/XXXX XXXX Sterling National Bank ( aka ) Webster Bank loan # XXXX On XX/XX/XXXX, Sterling National Bank changed their company name to Webster Bank. I never received a formal written letter notifying of this change or what I need to do regarding my homeowners insurance policy holder. On XX/XX/XXXX I contacted Sterlings insurance dept. and asked did they send a formal letter to my homeowners ins. Company with any new updates; such as, name change, remittance address for payments and etc.? The representative stated a letter was generated on XXXX XXXX to my insurance. My thoughts were, was the letter actually mailed out. I didnt believe her. I asked her to please mail me a copy of that letter dated XX/XX/XXXX to my insurance company? She said she couldn't do that. Then, I asked her to resend another letter to my insurance company and she said ok. Again, don't believe her. Why do you ask? As of today, I'm still waiting on my escrow analysis letter that was completed XX/XX/XXXX and I was told it was mailed XX/XX/XXXX and then XX/XX/XXXX. As of today XX/XX/XXXX, still not recd. See my complaint # XXXX, there's a pattern here, with lying about mailing out documents to my home. Anyway, today XX/XX/XXXX, I contacted my homeowners insurance and inquired if they recd a formal letter from Sterling National Bank ( Dated XX/XX/XXXX ) regarding a company name change and all other necessary information required for billing, payment remittance address, possible new mortgage number? My carrier told me not, updated information recd. From Sterling National Bank or aka Webster Bank. Resolution for me : Have the bank create a formal letter to my ins carrier and cc me a copy informing us of the new changes; such as, new company name, billing address, payment remittance address and anything else they will need for an easy transition I will forward this letter to my lawyer, as well. Thanks XXXX XXXX
12/12/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 060XX	Web	Servicemember
On XX/XX/XXXX I checked my online checking account with Webster bank and noticed in amount of {$67.00} taken out of my checking. It showed a purchase date of XX/XX/XXXX. And a cleared date of XX/XX/XXXX. The transaction shows it was taken out by XXXX XXXX XXXX XXXX XXXX. Phone number XXXX upon noticing this transaction I immediately called my bank and told them about fraud. I told the to cancel the card and sent me a ATM debit card in the mail as I put in a fraud claim. They came back to me about 10 days later and denied my claim saying my IP address was used the security # on the back of the Visa debit card was used and my House address was given. They sent me an e-mail stating they denied me and to fax 7 questions over to them to reopen the claim so I did. So I also went down to the police station and opened up an identity theft fraud case due to the fact they told me my IP address was used. And then today on XX/XX/XXXX I received another denial letter telling me that my IP address was used in my home location and somebody I know must have made a transaction with my card. I have never authorized anyone but myself to make transactions and I did not authorize that turns action I did not do that transaction. They never gave me insurance money in the meantime to cover it and they told me that they have 90 days to come out with their final denial I told them that doesn't seem correct and why I wasn't given the insurance while they went through the case. They never gave me insurance money in the meantime to cover it and they told me that they have 90 days to come out with their final denial I told them that doesn't seem correct and why I wasn't given the insurance while they went through the case. I never made this transaction I still am fighting this tooth and nail it is all the money that I own at this current time. I have received two denial letters about 3 weeks apart.
05/16/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11701	Web
I previously filed a complaint about Webster Bank and what I feel are their use of totally unethical and unscrupulous practices and tactics that take advantage of unsuspecting customers. Id like your agency to be aware that I was charged a fee without being notified or receiving any explanations or justifications whatsoever why I was charged a fee. After contacting your firm Webster Bank claimed that this fee was because I am receiving paper statements, yet Ive searched my online bank account portal and there are no options available to switch from paper statements to statements by email. How are these charges right or fair when customers are not permitted or afforded the ability to change how to receive their monthly bank statements? I am not happy that the agency that is responsible for making sure that banks are operating in compliance or in accordance with the rules and regulations are not actively engaged in investigating customer complaints about fraud. I honestly expected that your agency would find wrongdoing and either issue violations or some sort of enforcement actions for there inappropriate conduct. It is extremely frustrating and aggravating that your agency does absolutely nothing but close continually customer complaints. When is your agency going to do what is morally and ethically right or correct? How many times must a customer bring to your attention that they feel there banks are operating outside of the law and taking advantage of unsuspecting customers with there bad faith and illegal actions and practices that I feel rip off and defraud customers that are struggling financially? I am taking my complaint to Eyewitness News and I hope that your agency receives the negative attention that I feel you rightly deserve because I feel strongly that all you continue to do is for cover up the inappropriate behavior committed by banks.
07/08/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	FL 32837	Web	Older American
As part of my Health Care Plan for 2015 with my last employer, I opened an HSA Account, which is with HSA Bank, subsidiary of Webster Bank. I enrolled for electronic statements and here is where the problems started. I have not been receiving my statements, including the alert informing me that my statement is ready for viewing/download. When I log into my account online I see the activity on my account including the monthly service fee, but when I click on the Statement Tab to view my statement no statements are available. I have called customer service each time and I 'm told the same thing, it 's a problem with the " new '' system. Once on XXXX XXXX, 2015 I got a secure email to access my missing statements for XX/XX/XXXX thru XX/XX/XXXX. I called again in XX/XX/XXXX about my statement and was told again it was due to system problems that they are working through and they would email me the missing statement. I never received that email. I called again today, XXXX XXXX, 2015, after going online and finding the statements were still not available. Only to be told the same thing ... .system issues. I am missing statements for XX/XX/XXXX through XX/XX/XXXX. However, as usual my account is being assessed a monthly fee. I know based on my other bank accounts, including my previous HSA with another employer, that I am required to get statements monthly and a notice when an eStatement is available with a link or instructions on how to download the statement. I am at my wits end and as a last resort is reaching out to the CFPB for help. I Appreciate any assistance you can give me to resolve this issue. I have requested the customer service representative escalate the issue to a superior, which she said she would and I am waiting for a response but since I never received follow-up the last time my expectations are not high that I will this time.
12/22/2022	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	TN 377XX	Web
I opened a high-yield savings account to take advantage of the 3.75 interest rate. Shortly after transferring funds into the account another bank account that I owned by a different bank XXXX direct offered a higher interest rate. And I initiated a transfer from brio direct to my XXXX account. 2 days later I received an email from brio direct stating that my account transfer was under review and my access to my account was locked. I contacted Webster Bank operator of XXXX XXXX and they said my account was under review but I should hear something by the next day or two. I contacted brio direct multiple times in the following days and was always told my account was under review and nobody could speak with me about it. I submitted a copy of my driver 's license and bank statement on XX/XX/XXXX as requested and XXXX XXXX said they had received the documents and my account was still under review. And they said it would be a week or so and there was nothing I could do and they did not need any more information. I offered for them to transfer the funds back to the accounts they had come from but they said the account is locked and nothing can be done and the compliance department works at their own speed. it's been almost 2 weeks since the initial account locking and what I spoke with XXXXXXXX XXXX today XX/XX/2022 they said the XXXX department XXXX XXXX bank was still reviewing the account and they had no estimate on when I would be able to view my account or access my funds. I feel like brio direct has locked my account is holding my funds XXXX. And they can not give me a reason why it is being held or when they will be released. after having this issue I found they a lot of XXXX XXXX customers are having this same issues with this bank locking their account and holding funds when the customer tried to withdraw any funds from their account.
05/22/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	NY 11229	Web	Older American
This is a follow up to an earlier complaint against Webster Bank - branch on XXXX XXXX in XXXX. I have been trying to add beneficieries to my checking and savings accounts for months. Once I visited the branch and they told me I need to physically bring my beneficiaries to the branch in order to add them. This is crazy because they live out of state! Second time I was told I can add by filling our a form on line. I looked many times and had a banking attorney look - there is no beneficiary form. I called customer service, they confirmed there is no beneficiary form but also said I don't have to bring my beneficiaries to the branch. I just need their information. Customer Service rep said he'll send an email to the branch. Right after, last Saturday, XX/XX/XXXX, I got a call asking me for all the information over the phone but I was driving and said I'll stop by the branch on Monday. Today, XX/XX/XXXX, I stopped by the branch and the representative XXXX XXXX said I have to have my deceased wife removed from the account before I can add beneficiaries. My attorneys who are working on the estate talked to him and told him it's not possible to remove her yet because the estate is not yet closed and she'll be receiving Social Security and other pension pay outs of a few more months. XXXX insisted that beneficiaries can't be added without removing my deceased wife. My lawyers tried to explain that beneficiaries has nothing to do with her being on the account and there is a valid XXXX XXXX and asked to speak to a XXXX or legal department. XXXX wouldn't accept that and told us to call Customer Service. So Webster Bank is denying me the right to structure my estate because of some incomprehensible rule they adopted. I'm XXXX XXXX XXXX and their policies, procedures and uninformed employees have dragged this simple process on for many months.
05/01/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NY 11377	Web	Older American
I have a checking, savings, and cd account at Webster Bank. My branch is in XXXX XXXX XXXX, in XXXX, XXXX, New York XXXX I check my accounts everyday online. I am very concerned about all of the scams that have occurred. On Friday, XX/XX/XXXX, I checked my accounts using the usual user name and pass word. On Saturday, XX/XX/XXXX, I was denied entry. I tried four times. I called the central office at XXXX, and I established a new user name and pass word. I was very upset about this because It didn't make sense that I couldn't get in with the usual pass word. My husband and I went to the branch at XXXX XXXX XXXX and spoke to a young man named XXXX. We changed the pass word again, and he said he would discuss the situation with the manager, XXXX, on Monday, On Monday, XX/XX/XXXX, I called the central office again and spoke to the fraud department about my concerns. I was concerned that my pension check had been deposited into my checking account on Saturday XXXX, and I was not able to enter my account on that day. I felt that someone may have entered my account and changed the codes. Saturday is a slow day for banking and the checks are not usually direct deposited on Saturdays. I was expecting it on Monday, XX/XX/XXXX, but I check my accounts everyday by force of habit. XXXX called me from the branch on Monday, XX/XX/XXXX after I called the central office. She said the original pass word had been restores and the new pass word was still usable. She said the confusion was that my husband and I had two different accounts. We have never established two accounts. We always only had one account together. I am concerned that the original user word and pass word were deleted mysteriously and then reappeared mysteriously after I established new does. I fell that someone tampered with my account. I ask that this situation be investigated.
11/13/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	OR XXXXX	Web	Older American, Servicemember
I have a savings acct. with this bank, for about a year. I also have a savings acct with XXXXXXXX XXXX for about 6 months. From my acct with XXXX XXXX I requested they transfer $ XXXX from my acct at XXXX to my XXXX XXXX acct. The funds disappeared from my XXXX acct on XX/XX/XXXX. To this day the money has never shown up at my XXXX XXXX acct. Shortly after it was out of my XXXX acct. I was notified by XXXX XXXX they need some more info from me and they wanted those sensitive documents to be sent to a plain email, not through the bank website. I could not get any good answer why this was needed, why it was even requested or who was the impetus for this. I went back and forth for days and now weeks with both banks to get this completed. I have never been able get this completed and in fact I can not even get information from XXXX XXXXXXXX where this money is in fact at. I told XXXX XXXX if this transfer can not be done like I requested they need to delete the transfer and send the money back to my XXXX acct. where I can access it. They will not do that and have given me a bunch of XXXX about how this is being taken care of, yet it never has been. I think this is some kind of scam. Otherwise if XXXX XXXX thinks this is some type of fraud they should immediately contact the authorities and if they have these funds either hold them for instructions on what to do with them from the authorities or send them back to where they came from. I am being majorly harmed as I need access to my funds so I can invest them where the income will be tax deferred. I am not able to do that and this is costing me money daily for that reason. I also am being kept from having access to my funds when I find a home to buy for living which could happen any day but not if I do not have my money. I need this scam to end and return my money immediately.
06/20/2017	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CT 06811	Web
XXXX XXXX, XXXX years old and in the XXXX XXXX XXXX XXXX, had approximately {$100000.00} taken from him by his nephew, XXXX XXXX. Over a period of many months unauthorized checks were written on the account at Webster Bank and XXXX also destroyed the statements before XXXX could see them. Webster Bank was made aware of the situation and reported it to the CT elder abuse department. XXXX was eventually XXXX in XXXX, XXXX and XXXX with XXXX XXXX XXXX and XXXX XXXX XXXX Since then XXXX XXXX, who is now the POA for XXXX has been in touch with Webster Bank to try and recover the funds. Representatives at the XXXX XXXX XXXX branch have misled her, lied to her and done everything possible to avoid pursing this. XXXX met with the Branch Manager, XXXX XXXX, on XXXX/XXXX/XXXX again and asked for paperwork showing that any action had been taken and she refused to provide it. XXXX said the bank 's fraud department was not pursing this and when pushed told us to contact the Office of the President. Today, XXXX XXXX we called the number we were given and it was the general info number and not that of the Office of the President. We were on hold with XXXX for over 45 minutes who refused to give us the contact info until he tried to resolve the problem even though we told him that the Branch Manger gave us this number. He eventually provided the contact info so we can send a letter. It 's beyond belief that Webster Bank initiated the investigation which led to XXXX XXXX being XXXX for the theft yet they will not take any action to help recoup this money. They have obstructed every action we 've tried to take since the Fall of XXXX. PLEASE HELP US. XXXX is in XXXX XXXX now and is almost out of money. He will need to go on Title 19 unless we can recoup the {$100000.00} taken from Webster Bank. Thank you for any assistance.
06/22/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11772	Web
I had believed I was gaining employment with XXXX XXXX, a at home data entry position, being XXXX and able to stay home with the baby and still contribute to my family. This was an ideal position. I had an interview which I believed was from XXXX along with filling out an employee form. I was advised I would have to purchase a laptop along with associated software from their vendors but the company would send the checks to do so with. After receiving the checks I deposited them in my bank account. I got a text from Webster Bank stating, Funds are normally received within two business days. Please keep your paper checks until the funds are posted to your account I waited before sending any money to the vendors until the checks were posted to my account, as per instructed from the bank leading me to believe the checks were legitimate. I did keep the checks even though they were posted to my account and have been able to include them in my police report along with the complaint I have made to F.B.I. cyber crimes. After sending several checks I decided to check my app for my bank and found payments were being made at the same time the checks were being charged back. I dont understand why those payments werent stopped. I immediately called the bank and was advised I had to file a police report and go to the branch. I went to the Webster Bank, the XXXX branch where I spoke with XXXX XXXX, director of banking, showed the police report and asked why the checks were posted to my account without any hold on them, leading me to believe they were legitimate. I was told by XXXX that by federal law the bank has to post a check within 24 hours. I requested to stop the payments and was told there was nothing they could do, checks charge back even 4 days after I was at the branch with a police report.
07/24/2017	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	MN 55347	Web
I started my current job about a year ago. Around that time I submitted a form to transfer money from XXXX XXXX, XXXX XXXX XXXX, XXXX, WI XXXX to my new employer 's HSA at XXXX XXXX. XXXX XXXX pretended that they never got the form to transfer the money to my new HSA and instead kept deducting a monthly management fee. I called a few times and they always said that the transfer was " being processed ''. After months of the run-around, they claimed that the form did not have all the information necessary so on X/X/17 I submitted a new form. Again, after a month of waiting they did not transfer the money or call me to explain why they were keeping ( and slowly draining ) my account. When I called XXXX XXXX, they said they sent the form 3 times and had no idea why XXXX XXXX was refusing to initiate the transfer. So, we called and supposedly straightened this out with XXXX XXXX customer service. Everything was supposed to be all set. Today I called again because the money had still not been transferred. I was told now that the form submitted was " illegible '' and that they had tried to call me but " there was no option to leave a message ''. That is just a straight up lie. I have voicemail set up on my cell phone. Now they tell me they are going to charge me a {$25.00} fee to close my account or transfer the money. This is ridiculous. They are leeching the account maintenance fee off of the account and trying to make it impossible to transfer the money out so I get bored and just decide to let them keep it. The fees are ridiculous and the refusal to transfer the money is exactly the kind of abusive practice that the CFPB is designed to combat. Please investigate. I am sure that they are making a large profit off of this account maintenance fee scam they are running.
01/31/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 062XX	Web	Older American
I GOT APROMOTION AND IT WAS A WEBSTER BANK BONUS OF XXXX OR XXXX DOLLARS DEPENDING ON WHICH REQUIREMENTS YOU COMPLETED AND COMPLIED WITH.EXHIBITS SHOW WHAT THEY WERE AND SIMPLY ONE HAD TO OPEN ANY TYPE OF CHECKING ACCOUNT AND EITHER HAVE A DIRECT DEPOSIT, HAVE XXXX DEBIT TRANSACTIONS, OR XXXX BILL PAY FOR XXXX.IF ONE WISHED YOU COULD HAVE A FULL SECOND AVERAGE MONTHLY DEPOSIT OF XXXX FOR XXXX XXXX CARD BONUS MAILED IN 4 TO 6 WEEKS AS THE WEBSTER BANK PROMO PAGE SHOWS AS AN EXHIBIT..OR FOR THE FULL SECOND MONTH HAVE AN AVERAGE BALANCE OF XXXX AND RECEIVE AS ABOVE XXXX BONUS IN THE SAME TIMETABLE. I, AS MY BANK STATEMENTS SHOW, MET ALL REQUIREMENTS FOR THE XXXX BONUS BUT NEVER RECEIVED IT.TO MY SUPRISE AND SHOCK I DID RECEIVE A XXXX INTEREST STATEMENT, AS WELL AS THE IRS GETTING A COPY, THAT I GOT OVER XXXX DOLLARS IN INTEREST.I NEVER RECEIVED THAT AMOUNT, PERIOD, AND IT IS TOTALY INCORRECT AND HAS TO BE REDONE.MY TOTAL INTEREST AS MY BANK STATEMENTS SHOW WAS XXXX CENTS, PERIOD.I HAD PROBLEMS OPENING THE ACCOUNT, NOT WITH THE FIRST PERSON I TALKED TO, BUT, THE CONFUSED SECOND PERSON, AND HE FINALLY APOLOGIZED AND HIS NAME AND A RECORD OF THE SITUATION AND WORDS IS INCLUDED IN AN EXHIBIT. I BEGAN BECOMING APPREHENSIVE AT THIS POINT, BUT WAITED TO SEE WHAT WOULD OCCUR AFTER I COMPLETED ALL REQUIREMENTS, FOR THE {$250.00} BONUS WHICH WAS DUE ON XX/XX/2016. THEY STATED IT WILL BE IN 4 TO 6 WEEKS .NEVER GOT ANYTHING AND CALLED AND WAS PROMISED AN EMAIL THEY SUPPOSEDLY SENT TO FIX THE PROBLEM AND NEVER GOT THAT EMAIL AS I REQUESTED OR ANY RESPONSE AT ALL.I THEN SENT ON WEBSTER SITE, AN EMAIL THAT IS AN EXHIBIT AND WAS CONFIRMED THEY GOT IT AND STILL HAVE NOT HEARD A SINGLE SOLITARY WORD OF ANYTHING TO DO WITH THE BELATED BONUS OR THE INCORRECT XXXX.
11/04/2016	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	CT 060XX	Web
I have some grave concerns based on my history of dealing with Webster Bank of XXXX, CT. Starting in XXXX XXXX, due to a XXXX, I became XXXX. As of XXXX XXXX, I began having difficulty meeting my current mortgage obligations. During the period from XXXX thru XXXX I was attempting to modify my mortgage under the federal program Making Homes Affordable under the Hamp guidelines. After multiple trial period payments, the mortgage was finally modified as of XXXX XXXX, XXXX. Within this past week, I contacted Webster Bank and questioned two recent issues of concern. ( 1 ) Negative escrow balance ( which will be discussed with you in greater detail ; and ( 2 ) their failure to comply with " pay for success incentive '' for making timely payments. I have found no evidence in any of their account transaction history, regarding this incentive. According to documents of modification, it states, that annually a deposit will be made toward the principal balance after the anniversary date of my trial period plan, ( XXXX/XXXX/XXXX and XXXX/XXXX/XXXX for an amount up to {$1000.00} each year ), despite the fact that I have remained current with modification payments,. Within this past week, I contacted Webster Bank and questioned both the negative escrow balance and also the missing " pay for success '' incentive payments. I was placed on hold for 45 min. at which point, I terminated the call. I have yet to get a response from Webster, despite Webster having my current contact information. I still have no answer to these questions. My experience with Webster Bank has taught me that they are unreliable, unaccountable, and not particularly helpful to me since this process began in XXXX XXXX. Therefore, I am requesting your assistance at this time.
07/06/2018	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	MD 20910	Web
I have a Health Savings Account ( HSA ) for my family with XXXX. The contribution limit for year 2018 is {$6900.00}. My employer contributes {$1500.00} per year to this account in $ XXXX monthly payments, allowing me to contribute a maximum of {$5400.00} per year. I inadvertently forgot to stop my payroll deductions for my account once I hit the {$5400.00} limit, so I requested that {$810.00} in excess contributions for the year 2018 be withdrawn from my account in a form I mailed to XXXX in the week of XX/XX/2018. At the time I had submitted that letter, the combined contributions between my employer and myself was {$6800.00}, which is under the {$6900.00} contribution limit. On XX/XX/2018, XXXX issued an excess distribution of {$1300.00} instead of the {$810.00} I had requested. I contacted XXXX through their web chat twice to notify them that I believe there was an error : since my account had never exceeded the contribution limit for 2018, there should not have been any earnings removed from my account ; furthermore, even if there had been an excess contribution, there is no way that {$810.00} would have earned {$520.00} in the two weeks it was in an account that pays 0.05 % interest per year. I was told that I would be sent a worksheet explaining the calculations. I have attached a worksheet I downloaded directly from XXXX that includes all transactions for the account and corroborates my account. I called XXXX again on XX/XX/2018 and spoke to a customer service representative named XXXX. I reiterated my concerns and told her that I had yet to get the worksheet with the calculations for their distribution. She told me that they would email the worksheet. That has also not happened. Thank you for your attention.
12/12/2018	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	CT 06511	Web	Older American
Lender : Webster Bank in Connecticut ( XXXX, their public number ) On XX/XX/XXXX, I was charged a late fee of {$46.00} for a required payment of {$29.00} that was due on XX/XX/XXXX. I feel that this action by the Bank is unfair and deceptive. I asked the bank to kindly waive the fee. They refused. This is a variable loan, so I have been making a recurring payment of {$900.00} for the past several months, an amount that exceeded the minimum payment amount. The loan repriced in XXXX, which I wasn't tracking. As a result, the {$900.00} that the Bank received on XX/XX/XXXX was {$29.00} short of the minimum amount due. Immediately upon receipt of banks past due notice on XX/XX/XXXX, I called the Bank and brought the account current that day with a transfer of {$29.00} from the linked DDA account at the Bank. The late fee of {$46.00} is 5 % of the minimum amount owed which was {$920.00}. I feel the Bank 's charge is unfair, at I think it is unfair to charge {$46.00} on a short-payment of {$29.00}. As I brought the loan current on XX/XX/XXXX, I believe this amounts to a 5700 % interest rate on the amount owed of {$29.00}. I think a reasonable person would regard this practice as unfair. I think it is deceptive, because a condition of the loan is that I am required to maintain a linked non-interest bearing checking account and grant to the Bank a right of offset for the outstanding payment on the load. The linked checking account had a balance exceeding the {$29.00} that was owed. I think it's deceptive to require a linked checking account, ask for a right of offset, and then choose to charge a late fee of {$46.00} when the only reason to require the right of offset is to make the transfer from the DDA when required.
12/22/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Other problem	OK 73533	Web
On XXXX XXXX, XXXX, I tried to access my credit card information through the online system. I was not able to access my account with my current password and username. In addition, a new feature appeared on the website requiring me to fulfil a two-factor authentication. I called the credit card company that day, and I spoke with a customer rep who informed me that many people are having problems accessing their accounts online. I was informed a new IT update had been installed and was not allowing customers to log in with current passwords and usernames. I also informed this person that when prompted to enter a two-factor authentication, which provided a code to my email on file, was never delivered. At that time, I was told to check all spam areas, but there was not code sent to my email on file. I was told that an IT person would contact me on a specific date, which did not happen. I did receive a call on XX/XX/XXXX ( 6 days later ) regarding this issue. This customer rep left a message and I called back. I informed this person of the issues I was having and was instructed to use a different browser to log in, which I did while I had this individual on the phone. No browser allowed me to login to my account with current password or username. I was told that my government email might be the issue ; however, I told the rep that I have never had issues not receiving emails with my government email account. And, on XX/XX/XXXX, I received a marketing email from the credit card company. I was told that an issue ticket was created on behalf detailing the problem and issue would be resolved. As of today XX/XX/2022, I still can not access my XXXX XXXX credit card account online and no one has called to discuss this issue.
01/25/2016	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	CT 06516	Web
I am particularly concerned after doing some research about my home i purchased in XXXX XXXX. The information I discovered has led me to want to investigate this mortage. As, a first home owner i felt that I was a victim of " equitty Skimmping '' and neglience. Over the years when I was unable to resell my home for nearly the cost of what I paid for it. My research conducted that, the house was purchased prior on XXXX/XXXX/XXXX for {$130000.00} and Taxes Assesment at $ XXXX I bought this same home In XXXX XXXX ( less 6 months ) as a young niave XXXX time home buyer. I realized I was over-charged for the home and also taxes. I was led to believe the house cost {$220000.00} $ and {$130000.00} ( Taxes ). I also feel that the appraisal was manipulated and would like that investigated as well. Although in XXXX the market was high however I felt I was targeted and taken advantage of. In addition, I have doubt that the house never was worth or close to {$220000.00} of what they charged me. IF you take a look on XXXX, you would also see where I attempted to put house on market and it never sold.In fact im currently in a upside down mortage. I dont understand how do a property town tax go from asessment of {$72000.00} to {$130000.00} less than 6 months without any updates. I felt that I was targeted and taken advantage of. I believe that this was " Property flipping '' fraud. The home was purchased and resold within a short time frame at an artificially inflated value. This sale involved a fraudulent appraisal, which indicated that renovations were made to the home, when, in fact, there were none, the renovations consisted only of minor cosmetic improvements such as paint. I would like this matter investigated
06/07/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	TX 781XX	Web
After seeing a debit card transaction on our account that I did not recognize, I researched as much as possible by contacting the company in question several times. They had no information as to why we would be billed as we were n't even in their system. I also checked with our insurance company which did not have any such billing through them. We never received a statement from our insurance company pertaining to this transaction nor had we done business with this particular company. I contacted via phone HSA Bank and spoke with XXXX. She canceled the card and emailed a transaction dispute form for me to submit. I submitted the form on XXXX/XXXX/16 per instructions on the form. It was received by their agent on XXXX/XXXX/16 per USPS tracking. On XXXX/XXXX/16 I spoke with XXXX who said there was no record of receiving it. On XXXX/XXXX/16 having no reimbursement into our account nor hearing from HSA Bank, I again contacted and spoke with XXXX, who told me there was nothing they could do as they only send out the forms. The supervisor refused to speak with me but suggested through XXXX that I send a letter or fax. On XXXX/XXXX/16 I faxed a letter along with proof I sent and they received the form. I have yet to get a response. On XXXX/XXXX/16 I called one last time and spoke with XXXX XXXX who said to email her my proof and she would forward it to the appropriate dept. I have yet to hear anything from anyone at HSA Bank and have not received reimbursement to our account per their on own protocol ... within 10 days. As an added note, the dispute form instructions plainly state that if I have any questions to call the number on the back of debit card ... THEY 'RE the ones who keep telling me they ca n't help me!
06/27/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MA 027XX	Web
1. A check for the XX/XX/2023 {$1100.00} mortgage payment was cashed on XX/XX/2023, by Webster Bank. This payment reflected the exact payment on my Webster Bank Statement dated XX/XX/2023 ( see attached copies I have provided ). Webster failed to apply my payment, showing a default on my loan. 2. On XX/XX/2023, I received a second statement for the XX/XX/2023 payment, dated XX/XX/2023 for {$1600.00}. My yearly escrow analysis was printed on the back of that statement and the new payment reflected the escrow analysis done days before my mortgage due date. 3. On XX/XX/2023, I spoke with XXXX in the escrow department and the department manager. XXXX could not offer any resolution other than to look back at my deferral agreement and send a complaint to XXXX. Moreover, XXXX confirmed that an increase in my escrow payment should occur at least 30 days in advance after an escrow analysis is complete. Again, this was completed only 5 days before the XX/XX/XXXX payment was due. 4. Webster cashed a check for the XX/XX/2023 mortgage payment for the stated amount of {$1600.00} on XX/XX/2023. On XX/XX/2023, I received a late payment notice for XXXX and XXXX. XXXX. After reviewing my deferral agreement dated XX/XX/2023, I found nothing regarding an escrow account, simply XXXX XXXX XXXX The customer assistance I have received has been incredibly disappointing from this bank. I get conflicting answers from different people and the letters I have received from the bank do not give me a reference person to speak to, so when I call, I need to explain what the letter says ; but ironically they don't know who sent it. There should always be a contact person to speak to and not just a department. Thank you for your time.
07/22/2021	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	MN 553XX	Web
At the beginning of XXXX I received an HSA account through my employer, that was managed by XXXX XXXX. When the account was opened, the employer covered all service charges on the account. In XXXX of XXXX, the account was switched over to a personal/retail account, meaning it was a private account for me. When the account switched over to a retail account, XXXX XXXX chose electronic monthly statements for my account. So I never received any monthly statement from the company and then started charging a $ 3 monthly service fee. I did not choose to have electronic statements. I never authorized XXXX XXXX to use electronic statements for the account. I never set up an online banking profile with them. The company never had an email address for me on file until XX/XX/XXXX. I was not provided information about my account and XXXX XXXX continued to withdraw a monthly service fee for 4 years until they sent me a letter in the mail that said my account was inactive and any funds inside of it would be forfeited as unclaimed property unless I contacted them. When I received the letter, I sent the request back to have my account activated and to get my money out of their account. When I wanted to take my money out of the account I learned that they had been taking out this service fee for almost 4 years without sending any type of monthly statements to me or notifying me that they had placed the account into an inactive status. But they continued to withdraw the service fee. XXXX XXXX hid the money in my account so that they could continue to withdraw a service fee, without my knowledge, and line their pockets. When the company actually sent me a paper copy regarding the account, I was able to act on it.
03/07/2022	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Fees charged for closing account	AR 727XX	Web
On XX/XX/XXXX I opened a Certificate of Deposit with Brio Direct ( powered by Sterling National Bank ) online. Luckily I printed off documentation from that transaction ( see pages 1-5 ) because I never received ANY OTHER correspondence via mail from this company again until XXXX ( see attached pages 6-7 ) which is a notification that this bank has changed hands. I did not sign up for an online account therefore I did NOT choose to go " paperless ''. Per XXXX, a month prior to my CD maturing, I should have received a notice - apparently giving me 7 days to withdraw my funds without a penalty- I did not. Nor did I receive a 1099-INT statement from this company in XXXX- as she stated that it was sent XX/XX/XXXX. The representative, XXXX, whom I spoke to @ XXXX and who also called me back from XXXX was unwilling to assist me in getting the {$22.00} fee ( as of today ) waived. Her claims are that if they have not received mail returned from my address that I must have received these documents. I've requested that dated copies of both the maturity letter and the 1099-INT be emailed to me at XXXX and nothing has been received. I also requested that this issue be escalated and set a time at XXXX CST on XXXX for a return call from a supervisor above XXXX and no return call was received. XXXX was condescending and uncaring, insisting she IS a supervisor, yet unable to do anything to assist me. Even after I told her I would like to escalate this issue, she continued to request that I give her permission to go ahead and close this account - of course minus the {$22.00} penalty fee. I declined her insistence, knowing that if I close this account- it will be a further battle to get this fee refunded.
10/18/2022	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	CA 91601	Web
I made a transfer request for {$15000.00} from my Webster Bank/XXXX XXXX savings to my XXXX XXXX XXXX XXXX XX/XX/XXXX, after verifying XXXX XXXX deposits made to my XXXX account. On XX/XX/XXXX I received a message that the transfer was blocked by security and they requested a copy of my DL and bank statement, even though I had already verified my account per policy. I sent a copy of my DL and bank information the same day. They then asked for additional documents on XX/XX/XXXX. I sent them the same day. On XX/XX/XXXX, the {$15000.00} transfer was debited from my account. Today is XX/XX/XXXX and the funds are still not in my XXXX account. I called and spoke to customer service on XX/XX/XXXX after waiting more than an hour, and the rep indicated the transfer request was approved and the funds should be showing up within a couple business days. The funds are still not in my XXXX account. I called again today XX/XX/XXXX and the hold times were over XXXX hr XXXX mins. I have spent XXXX hours on the phone attempting to get this resolved. I finally was able to get in touch with another representative, who informed me that " the documentation you sent in is still under review '', however the funds were already debited from my savings on XX/XX/XXXX. After being placed on hold for over XXXX mins, the rep disconnected my call and I was transferred to a survey. My funds are still in limbo and I have yet to see them deposited to my XXXX account. This is in violation with the Federal Funds availability act, Reg CC. I am not earning interest on my funds because they have now been debited from my account, however Webster Bank has still not sent them to my bank for deposit, 11 days after my request.
01/22/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NY 106XX	Web	Older American
I refinanced my mortgage with Webster Bank NA in XX/XX/XXXX. My first payment was to become due on XX/XX/XXXX. On XX/XX/XXXX, by letter to me, Webster Bank sent me notice of my new monthly payment on my fixed mortgage ( 2.5 % 15 year refinance ) of {$4800.00}. XXXX. In addition to that notice, Webster Bank included " Annual Escrow Account Projection for the Coming Year. '' That information estimated an escrow of {$1000.00}. 21 monthly and also projected that I would get a refund in XX/XX/XXXX of {$1300.00} if my account were to remain current. My monthly payments came out of my Webster Bank checking account and were auto-deducted by Webster. During the calendar year XXXX, my property taxes were not increased nor was my homeowner 's insurance. In a letter I received at the end of XX/XX/XXXX, Webster Bank notified me that my escrow account was short by {$9600.00}. Not only would I not get the promised projected escrow rebate of {$1.00}, XXXX, but Webster was billing me every month in XXXX {$6.00}, XXXX, an increase of {$1400.00} per month ( a 31 % increase over the XXXX payment. In spite of conversations with a Webster Branch manager, a Webster regional manager and written notice to the bank alerting them to the problem, there has been no valid explanation for the 31 % increase. I relied on Webster 's billing of {$4800.00} each month in XXXX as well as its projected escrow analysis indicating that I would be entitled to a {$1300.00} refund, not a bill for {$9600.00} spread out monthly in XXXX. Webster 's Regional manager promised me that the bank would " rectify this '' and would get back to me in writing. Although weeks have passed, I have not heard from the bank.
12/23/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 113XX	Web
I issued a Webster business check with check number XXXX in the amount of {$5200.00} to XXXX XXXX XXXX on XX/XX/2022. The check did not arrived to the payee, instead it was intercepted by the hacker and cashed the check with the wrong endorsement/person by the name of XXXX XXXX XXXX XXXX XXXX of the check attached ), even though the check payee was XXXX XXXX XXXX. Webster bank went ahead and it was cashed by the bank on XX/XX/2022. Webster bank cashed the check even though its a wrong endorsement and they didn't do any verification process. Upon noticing the transactions online, I made the complaint to Webster bank since XX/XX/2022 ( attached copy of affidavit ). I continuously followed the status with the bank but Webster bank kept saying it was still on process ; officers name of the bank is XXXX XXXX tel XXXX XXXX branch. I firmly believe they do not know what was going on because it was being passed around to different departments of the bank and they don't want to give me any information regarding who is investigating my case. It has been 122 days ( 5 months ) from now and I'm not getting any response from the bank if there is any action being taken. I was told that I will be informed between 4 to 6 months re : the status of the fraudulent activity on my business checking account. Webster bank froze my checking account and yet they keep billing me for monthly fees of {$5.00} dollars a month Webster is unresponsive and not being helpful in resolving the fraudulent activities from my checking account. The amount of money is causing financial burden to my business obligations. I need the help in resolving this problem. Thank you very much.
07/13/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	IL XXXXX	Web
On XX/XX/2022, my wife and I transferred {$100000.00} from my wife 's checking account at XXXX XXXX to our joint savings account at XXXX ( Webster Bank ). The money left my wife 's XXXX checking account on XX/XX/2022. The transfer didn't go through because we used my online profile with XXXX instead of hers ( she has no online profile with XXXX ). For security reasons, our savings account at XXXX was put on hold and our external transfer capability was suspended. We send XXXX the documents they required, i.e. our diver 's licenses as well as the most recent statement of my wife 's XXXX checking account. Our account was reinstated as well as our external transfer capability. However, as of XX/XX/2022, our money has not yet been returned to my wife 's XXXX checking account. And it is not in our account at XXXX. We have been in contact with XXXX multiple times over the phone ( ~ 6-8 times ) and via XXXX 's online message system ( online account ). They are not being helpful. On the transfer page, the transfer is not marked as " declined '', " rejected '', " canceled '', or " failed ''. It is marked as " manual '' ( whatever that means ). Among our many calls, I spoke with a representative at XXXX on XX/XX/2022. The gentleman I talked to said the transfer was started on XX/XX/2022. My wife contacted XXXX on XX/XX/XXXX, who confirmed that no letter of intent was received. We have been misled and lied to by XXXXWebster Bank for the past 2 weeks. Our money is nowhere to be found. By any reasonable standard, the situation is unacceptable. We believe XXXX is not following the regulation pertaining to funds availability. We need help.
04/10/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	IL 60068	Web
I have an health savings account with XXXX XXXX that is being charged a large monthly fee that was never disclosed to me. XXXX claims that I have a service agreement, but I never signed off and agreed to this. In fact when I left my employer, they informed me that there was no fee on my account. To continue collecting this fee, XXXX XXXX has made it very difficult for me to get repaid for my medical expenses. They have denied itemized bills and insurance bills. They have also NOT sent me a debit card to make it more difficult to access to my funds. I spoke with XXXX XXXX on XX/XX/XXXX about getting repaid for the fees and asked them about the debit card. They refused to pay me back the full amount of the fees, {$150.00}, and didn't offer to send me a debit card, even though the manager, XXXX, agreed that I have not used my account as XXXX XXXX has made it difficult for me to access my funds. I didn't even receive a XXXX tax document because I have not had access to my account. I don't know why I am even being charged a fee as no custodian services are being done that I should have received ( i.e. the debit card and approval of my medical expenses )? I can not move this account either, and feel that I am stuck. Is this the new level of American fraud and greed? Why is the US Government pushing health savings accounts, especially with these unscrupulous banks. When I asked XXXX XXXX why they are doing this, the manager, XXXX, replied it is because they are " for profit. '' So, making it difficult for me to access my hard earned money so you can charge me a monthly fee is not fraud? Especially, when you didn't even inform me about his fee?
10/14/2020	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	OH 43221	Web
XXXX XXXX has lost and refuses to find {$940.00} missing from my XXXX. I made personal payroll contributions and my employer ( XXXX ) made contributions to my XXXX on XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, and XX/XX/20. My payroll contribution on each of the previous dates was {$110.00}, and XXXX ' contribution was {$19.00} on each of the previous dates. When I call XXXX XXXX ( and XXXX, who administered XXXX benefits for XXXX on the given dates ), representatives dismiss my complaints. The last two XXXX XXXX phone representatives I spoke with today, XXXX and her manager XXXX, were angry, argumentative, and rude. XXXX told me that XXXX ( my employer ) closed my XXXX with XXXX XXXX on XX/XX/20. This is false. I did transfer assets to XXXX on this date, but never requested my account to be closed, knowing full well that future payroll deductions would still be sent to XXXX XXXX XXXX Starting on XX/XX/20, XXXX changed to a different XXXX provider - XXXX - and my payroll deductions along with employer XXXX contributions were then sent directly to XXXX, BUT NOT BEFORE THAT DATE. Furthermore, when my XXXX XXXX XXXX was closed on XX/XX/20, I was charged a {$25.00} account closing fee, despite the fact that I never requested for my account to be closed. I only ever requested that assets be transferred from XXXX XXXX to XXXX ( and that certain assets from my XXXX investments be liquidated so that they could be transferred to XXXX as cash ). No one at XXXX XXXX ( or XXXX ) seems to know what they are doing, how to help, or to be willing to do anything except to argue with me.
10/03/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06450	Web
I opened an account in apx XX/XX/XXXX and was told due to my credit history I needed a Opportunity Checking and had to pay a monthly maintance fee for 12 months. I agreed and once I completed 12 months in good standings my checking account was converted to a normal checking account with out monthly fees. XX/XX/XXXX I got a phone call from a fraud unit officer asking if I had knowledge of someone from out of state depositing a large check into my account. I stated no, they told me I was possibly hacked and they would research and call me back. I was called a few days later told yahoo or somewhere had a large breach and my account was compromised. I was told my account would be closed and I could just have a new one opened. I went to start the process of having one open and now im being told that I owe Webster money from XX/XX/XXXX. They are unable to tell me why or any details. I am told I need a Opportunity checking again and I have to pay a monthly fee. I disputed this because I do not agree that I owe money to Webster. I also pointed out I have had a open account for almost 2 years in good standings. The manager said he was going to call me back but never did, when I called back he did no research and said he thought he already told me I need a opportunity checking, I said yes and I disagreed asking for that to be fixed. I called customer service and asked the manager on more than 3 request to have the office of the president or corporate call me to discus this issue and I was refused to be able to speak with anyone. I told the manager I would be filing a complaint and he said go ahead.
09/13/2017	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 06118	Web
To whom it may concern : I would like to file a complaint against Webster Bank and more specifically, the fees that the bank imposes for insufficient funds. Currently Webster Bank charges {$37.00} for insufficient funds per bank transaction. The bank fails to indicate the time when each transaction occurs. The bank only tells the customer the date of the transaction. In my case, I was charged four {$37.00} fees for transactions that the bank claimed, I did not have funds to cover. See attached bank statement from XX/XX/XXXX until XX/XX/XXXX. I was charged {$37.00} for four bank transactions that occurred on XX/XX/XXXX ( one ), and XX/XX/XXXX ( three ). I note that my balance never went to {$0.00}, and I deposited close to {$3000.00} ( {$380.00} plus {$2600.00} ) on or aboutXX/XX/XXXXI called the bank and asked the bank to refund at least 3 of the {$37.00} insufficient fee charges. The bank refused to refund any of the {$37.00} insufficient fee charges. I was told that I already had {$37.00} insufficient funds refunded to me in the past and it is the bank policy not to refund more {$37.00} insufficient find charges per year. I escalated my call to a supervisor, and I was told that someone will call me back within 24 hours, but no one called me back. I believe that Webster Bank insufficient fund police provides a revenue for the bank from " legally stealing their customers money. '' I also note that I have overdraft protection on my checking account. I believe that the bank should have use the funs available to cover some of the charges that were withdrawn from my checking account.
07/18/2023	Yes	Checking or savings account Checking account	Closing an account Can't close your account	VA 22193	Web
I sent a message through the Webster Bank XXXX asking what I needed to do to close an account. They said just to transfer the money until it is XXXX and then send a message like I had to close it. I sent a message on XX/XX/XXXX to close the account as the balance was XXXX and the bank didnt do it. There was a recurring charge from an account that XXXX cant close and the bank paid it on XX/XX/XXXX and charged me an overdraft fee. I called them because this shouldnt have happened and they said to pay it and then call back. I requested a transfer from their own website that same day that I called which was XX/XX/XXXX to cover the charges. Then there was ANOTHER overdraft fee on XX/XX/XXXX. Again I called them because this account shouldve been closed and the money was already transferred. They told me they didnt see it and therefore, cant close my account. I again sent another transfer for {$35.00} to cover that second overdraft fee and today I called, asked the representative if she saw that my account was at XXXX and she said yes. So I asked her to close my account and she said I had to go to the center. I told her I live in Virginia and there is no banking center near here, only in New York and previous reps told me I could message or call. Then she said that my balance wasnt XXXX and that I still owed the {$35.00}. I asked to speak to the XXXX by the name of XXXX, who I had already spoken to on the XXXX and she refused. I cant close this account and they keep telling me different things and keep charging me for things when this account shouldve been closed already.
11/09/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NE 68022	Web
I opened a " Premier Checking " account with Webster bank in XX/XX/XXXX with promo code " XX/XX/XXXXPremier {$350.00} '' for {$350.00} sign up bonus. Upon inquiring about the bonus status I was told on Date XX/XX/XXXX via Secure message " Thank you for your recent email to Webster Online Services regarding a promotional credit.We have reviewed your account and show that it was opened under our XX/XX/XXXX-XX/XX/XXXXPremier {$350.00} promotion. We have confirmed that you have qualified for the promotional credit by maintaining an average balance of {$10000.00} or more during the month ending XX/XX/XXXX.Your account will be credited the {$350.00} promotional credit on XX/XX/XXXX, as long as the account is still a Premier Checking account at that time, and is in good standing on that date. This means that the account must have a positive balance and not in the process of being closed.If you have any additional questions or comments please contact us through www.websteronline.com or call us directly at XXXX, 24 hours a day, 7 days a week.Thanks again for your email and for allowing Webster to serve your banking needs.Sincerely, XXXX XXXX.Customer Service '' HOWEVER THE ACCOUNT WAS N'T CREDITED AS PROMISED. Upon second inquiry via secure message now I am being told that there is no estimated date for crediting the account. This is clearly in contrast with the first information via secure message. I would like to file a complaint for this misleading information and would like to request that my account is credited {$350.00} at the earliest as promised. Thank you.
11/22/2022	Yes	Checking or savings account Savings account	Managing an account Cashing a check	IL 605XX	Web	Older American
I have XXXX account ( Health Spending Account # XXXX ) which operate by XXXX at XXXX WI for many years. On XX/XX/XXXX, I requested to transfer my XXXX account balance from this account to my current employer XXXX account which manages by XXXX. XXXXissued the balance transfer check ( Total amount is {$37000.00} ) to XXXX on XXXX XXXX XXXX But after weeks the money did not post to my XXXX account at XXXX. I contacted XXXX and XXXX both site customer services, I was told XXXX never received the check and the XXXX said check sent and been clear by XXXX XXXXXXXX XXXX on XX/XX/XXXX. I also been told XXXX XXXX XXXX is not the bank to operate XXXX accounts for XXXX. This money received at one of account at XXXX XXXXXXXX XXXX no one can tell who is the account holder. That check was been endorsed by an unauthorized without bank proper verification. But XXXX release the fund. After I contacted both site customer services multiple times. I was been asked to fill " Loss Affidavit '' to XXXX for further investigation. After I submitted that form for over XXXX month. I got a letter said denied my " Loss Affidavit '' form and ask to contact XXXX XXXX bank directory. I am not XXXX customer. I was told could not get help to investigate it at XXXX XXXXXXXX XXXX I don't know how I can trace it and get my money back. I am filing this complain VsXXXX XXXX ( Subdivision of Webster Bank ). This bank is very irresponsible for my money transfer that causes this loss and created fault. I need XXXX to trace it with XXXX XXXXXXXX XXXX and get my money back to my account.
11/27/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MA 027XX	Web
Hope this finds you well. My business recently was affected by unauthorized transactions to our checking/debit card accounts. We processed in time and to accordance unauthorized transaction disputes. These disputes have been denied twice by the bank itself stating that we have done business with the merchant in the past. The merchant in question has been our business processor, they added services and equipment to our invoices without delivery of either, they have since via email communication offered to credit the amount of the equipment and offer our business a substation discount on future invoices for the situations. The bank however refuses to reimburse our company and our personal accounts more than {$2000.00} in fees associated with the loss of these large amounts with caused our accounts to go negative. We had to personally contact the merchant with whom charged that took unprecedented amount of hours and time. We where told several times that provisional credits would be applied to our accounts within 10-days of the disputes and where mislead, not only once but twice. These lies created negative accounts and absorbed any and all operation funds coming through. Our accounts have suffered extreme damage as well as our reputation and character with our staff, merchants and other vendors who where effected by loss of funds. The bank has neglected us as customers and created situations that could have been avoided. They have been negligent since XX/XX/2018 when we first disputed the amounts and they told us not worry.
12/11/2018	Yes	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	TX 76040	Web	Servicemember
Over the XXXX XXXX XXXX weekend ( XX/XX/XXXX, XX/XX/XXXX ), there were 5 fraudulent transaction at various XXXX XXXX in Georgia in the amounts of {$450.00}, XXXX, XXXX, XXXX, XXXX. I was contacted in the morning on Monday XX/XX/XXXX by XXXX XXXX by phone informing me they believed I was a victim of fraud. I confirmed their suspensions that I was not in Georgia nor did I make any of those transactions. They immediately cancelled my XXXX Saving Account Debit and reissued a new card. I then submitted the requested transaction disputes forms by email on XX/XX/XXXX. I received confirmation of the receipt of the forms on XX/XX/XXXX and my claims were being processed. Four weeks later, my funds have not be returned to me nor have the fraudulent charges been removed from my transaction history. When I contact XXXX XXXX customer service, they are unable to provide me with any status updates. At this point, the fraudulent charges remain on my transaction history which will be reported incorrectly to the IRS as I didn't receive any services or goods from those transactions. I am unable to get anyone at XXXX XXXX to help revolve this issue but rather get a runaround that it is out of their hands because the card is issued by a 3rd party vendor. I do not do business with XXXX XXXX XXXX vendor nor should XXXX XXXX customers be obligated to work directly with any 3rd party vendor of the bank. I request CFPB 's assistance in getting this issue resolved before XX/XX/XXXX year end primarily because of the IRS tax implication.
03/04/2020	Yes	Checking or savings account Savings account	Closing an account Can't close your account	TX 78216	Web
I have an XXXX Savings account with Webster Bank AKA " XXXX XXXX '' that I have been trying to close since XX/XX/XXXX. I have called 4 times. Given 4 different answers on how to close this account and do a roll over to another XXXX Plan. Today I talked to XXXX XXXX about the 3 different mystery fees since XX/XX/XXXX to XXXX XXXX and the how to close my account. She refused to refund the fees and then told me there will be a closing fee on top of all the other fees I have paid! In conjunction with my own attempts to roll over this account I have attempted to roll over the XXXX Savings account to XXXX XXXX and they have received no response after 3 weeks trying to roll over this account. XXXX XXXX with XXXX XXXX informed me they have received no information from XXXX XXXX. However they show online they have sent information to them 3 weeks ago. In the meant time XXXX XXXX has charged me 3 separate fees totaling {$8.00} since XX/XX/XXXX! I believe XXXX XXXX has as standard business practice to hassle and delay closures of accounts in order to extract more fees from customers who want to leave. I have found them to be extremely disorganized and manual intensive which just magnifies the problem. Attached you will find account history showing the 3 fees charged since XX/XX/XXXX from XXXX XXXX. Also you will find a screen shot from XXXX XXXX showing the status of a request sent XX/XX/XXXX to XXXX XXXX which is still pending response from XXXX XXXX to roll over my XXXX Savings Account. Please help me.
09/14/2022	Yes	Checking or savings account Savings account	Managing an account Problem making or receiving payments	FL 33433	Web	Older American
I opened a checking account and savings account with this " bank '' in XXXX. In this process I established an verified an " external account '' in case I needed to withdraw any money. Yesterday, I set up an ACH transfer from this bank to my already vetted external account so that I could pay my estimated Federal Tax payment. Today ( one day after I set up the ACH ) someone calls me and tells me I need to send in my drivers license and a copy of account statement for the account to which the ACH would be delivered to. I did that. Next I do what they ask. A few minutes later they tell me that they will not honor my XXXX request as my husband 's name is primary and mine does not appear on the statement. To make matters worse, they removed the money from my account and they tell me that they will not be putting the money back into my account for 5-7 business days. I called XXXX XXXX XXXX and spoke with a VP. She advised me that there is no requirement whatsoever for the names on an ACH transfer to be identical. So now these bandits have locked up {$25000.00} of my money for 5-7 days while they sit on my money. Another expample. Today I transferred money from savings to checking. The money comes out of my savings but is not put into my checking. Again they sit on your money. This is obviously some sort of gimmick for not paying interest on customer money. These folks ought not to be operating a bank. This is being operated more like a traveling carnival. This needs to be examined, investigated and dealt with
10/04/2017	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	IN 47304	Web	Servicemember
I am an employee of XXXX XXXX University, which has contracted with XXXX XXXX ( a XXXX XXXX affiliate ) to administer its Health Savings Plans. At their direction I opened an XXXX account in late XXXX in order for XXXX XXXX to receive my payroll deduction and contribute its matching funds. That worked without incident until XXXX of XXXX, when my payroll deductions ( and employer matching funds ) began flowing into a new account which XXXX XXXX opened for me, without my knowledge. I did not discover this until checks I bounced checks for which there should have been sufficient funds. After several calls and email efforts, I was unable to resolve this with XXXX XXXX, so I contacted my employer. After several requests for assistance, they finally explained that this was a common problem with XXXX XXXX, and had affected many employees in XXXX. At that point, in informed my employer of the potential fraud associated with creating second accounts ( XXXX XXXX was the example ) and that I felt it was both her and my duty to report this to the CFPB ). My university representative secured a promise from XXXX XXXX to contact me within two working days. It is now the end of the third working day and I am reporting their actions to the CFPB. I have yet to have any success speaking with a representative of XXXX XXXXk. I am a sophisticated user of financial services, currently have accounts with at least three financial institutions and hold a XXXX. in an XXXX discipline. If I can not resolve this, who can?
05/03/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	OH 435XX	Web	Older American
have attempted to transfer my hsa account from HSA bank to XXXX XXXX since XX/XX/XXXX.2 or 3 attempts were made by XXXX XXXX and they indicated no response from HSA bank and when I contacted XXXX by phone their rep found the 20 to 30 minute phone delay to speak to anyone was the norm. So I attempted to contact XXXX where my investment portion of the was and see if HSA bank had contacted them and secondly if there a backdoor means to contact HSA Bank but the rep said no and he told me just to wait 30 minutes on hold. I finally sent another e-mail to HSA bANK about the the inability to reach a rep ( 20 to 30 min. hold time ) versus a one min. hold time at XXXX XXXX and a nice rep at HSA bank helped over the course of a few days to try to figure out where the problem. We finally figured out that the investment portion had to be resolved first but no indication of the problem was stated in the first e-mail I received. It SEEMS every effort is made prevent the customer from transferring their assets to a different place.AS of today another XXXX to 10 days after the investment funds have been made liquid and in their cash account, there is no movement.Every month I am charged a fee of {$5.00} a month and I have not used this account all year waiting for the transfer to take place. Each month this goes on I have no access to the funds either to use or invest but the fees keep coming and their is no one to penalize or force HSA bank to make this transfer.A 3 TO 4 month seems quite unreasonable.
03/10/2017	Yes	Bank account or service Checking account	Making/receiving payments, sending money	MA 02118	Web
Webster Bank ran a transaction on an account I had requested closed, overdrawing it, and then levied a penalty representing 100 % of the transaction. I had XXXX accounts with Webster. On XX/XX/XXXX in the Webster online portal I performed two transactions : I sent a secure message to close XXXX account, which I had emptied, and paid XXXX credit cards totaling {$110.00} in a single Bill Pay transaction. Webster ran the Bill Pay transaction first from the empty account, overdrew the account and then refused the close account request because the account was now overdrawn. They then levied three separate {$37.00} fees for {$110.00} total, equal to the whole Bill Pay transaction. I have been in contact directly with Webster several times but they agreed to refund only {$37.00} of the {$110.00}. I am requesting the remainder because : 1. I had already requested the account in question be closed. 2. It was a single transaction within Webster 's online system, yet three penalties were levied. 3. The empty account was selected by default and the second account hidden in a dropdown menu. 4. The empty balance was not shown in either the confirmation prompt or the transaction receipt. 5. An equivalent transaction would have been refused in branch - a teller would not allow you to make an internally-requested transaction from an empty account, this is a flaw in the online system only. 6. A {$110.00} total penalty for a {$110.00} total transaction represents an unfairly high penalty.
01/29/2022	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	WA 981XX	Web
In XXXX, I made excess contributions to my XXXX account at XXXX. Early in XXXX prior to the tax return due date for XXXX, I requested a withdrawal of the excess contributions made in the XXXX tax year ; this was processed on XX/XX/XXXX. The form they provided for requesting this return had no way to indicate which tax year the withdrawal was for, and they attributed this withdrawal to the XXXX tax year instead. I mailed this form prior to making any contributions for the XXXX tax year ( with the exception of some contributions incorrectly applied to the XXXX tax year which were subsequently reversed ). Upon contacting them today ( XX/XX/XXXX ) immediately upon receiving my tax forms from them, they indicated that XXXX excess contribution withdrawals are always applied to the current tax year, which is incorrect, and refused to correct the tax year for this entry. This resulted in my tax liability increasing by {$7.00}. Please see attached : XXXX. 2021 year tax forms from XXXX. Note that a line item is available for " Excess contributions plus earnings for the XXXX tax year that were withdrawn in XXXX '', but the withdrawal is incorrectly categorized under " Excess contributions plus earnings for the XXXX tax year that were withdrawn in XXXX '' XXXX. Statement listing excess contribution withdrawal, with no indication as to which tax year it was applied to XXXX. Excess contribution removal request form, with no way to indicate the tax year it applies to
04/02/2018	Yes	Checking or savings account Other banking product or service	Closing an account Fees charged for closing account	CT 06002	Web
I am attempting to transfer an HSA account from " XXXX XXXX '' to " XXXX ''. My XXXX XXXX account included a self-directed brokerage account provided via " XXXX XXXX ''. This account is opened by XXXX XXXX on my behalf. I submitted my transfer request to XXXX on XX/XX/XXXX, and they forwarded this request to XXXX XXXX. My XXXX XXXX account, which is opened/closed by XXXX XXXX, was closed and liquidated back to my XXXX XXXX account on XX/XX/XXXX. This is noteworthy because it confirms that XXXX XXXX received my closure request no later than XX/XX/XXXX. It is now XX/XX/XXXX, and XXXX XXXX has still not forwarded my funds to XXXX. There has been no activity sinceXX/XX/XXXX. The funds have been sitting in my XXXX XXXX account, earning below-market rate interest. On XX/XX/XXXX I was charged the {$2.00} monthly fee, despite my intentions to close the account. I have attempted to contact XXXX XXXX by e-mail, online chat inside online banking, and by phone. E-mail and chat representatives are not willing to help, and direct me to call instead. I have tried calling and the phone system will take my information, place me on hold for 10-15 minutes, and then hang up on me, presumably because nobody is available to take my call. Nobody is willing to help me. I suspect XXXX XXXX is dragging their feet to charge additional monthly fees and earn the spread in interest rates between what they earn and what they pay me. I can not prove this.
04/21/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 061XX	Web
I do a weekly transaction update on my accounts in case I see any activity not authorized by me. I recently discovered a charge on my account of one hundred and six dollar from a phone repair XXXX at the mall I contacted Webster Bank to inform them of the issue and to let them know I did not authorized this transaction nor did I initiated the transaction. Of course they asked me if I have my card in my possession etc.. I stated yes I did, I was at the mall and purchased some pretzels.They closed out the card and sent me a new one. Fast forward, today XX/XX/2021 I contacted them to check on the status of my dispute. They told me my claim was denied. I asked them what informations was used to determine this. I insisted I did not authorize this. I am not going to waste my time to call my bank to dispute a transaction I made. I have a checking and a saving with this bank. I closed my Savings account with them today and will be closing my checking soon too. I have a savings account with XXXX XXXX and wanted to give Webster Bank a chance but I was not happy with their service. I asked them to reopen the dispute and the representative tells me I have to send them an email as he can not transfer me to the dispute department. XXXX # XXXX. At this point it doesn't even matter if they refund it or not. I closed out the saving over the phone and hopefully the representative processed it. My checking will be closed by the end of this month.
06/11/2018	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	CT 06118	Web
To Whom It May Concern, This is my third attempt to resolve case number XXXX regarding my father the late XXXX XXXX XXXX XXXX 's sole savings account with Webster Bank. I have received letters from Webster Bank on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ( This correspondence included AN XXXX XXXX XXXX PHONE NUMBER FOR WEBSTER BANK ) i.e XXXX. The FRAUD TIMELINE : On XX/XX/XXXX XXXX XXXX, her church friends XXXX XXXX XXXX, Pastor XXXX XXXX ( Witnesess ) and her attorney completed a " Power Of Attorney '' by forging my father 's signature on the document for Power Of Attorney. This document was NEVER notarized or authorized by any court in the State Of Connecticut. The document that your bank accepted was not legally valid or legally enforceable! On XX/XX/XXXX XXXX XXXX 's attorney filed in Probate Court Case Number XXXX, a Decedent Estate State as Legal Representative under 4a-16, which was filed in the XXXX. Connecticut area NOT XXXX, Connecticut where my father actually resided. In Conclusion, XXXX XXXX committed fraud by filing and completing my father 's Probate in court, WHILE HE WAS STILL LIVING!!! He died on XX/XX/XXXX. Your bank did not do their due diligence to verify the validity of the submitted Power Of Attorney, especially since it was NOT notarized. Your incompetence and collusion makes your bank responsible for ALL of the fraudulent transactions after the date of the Power Of Attorney that you bank accepted.
08/05/2023	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	AZ 85023	Web
This is the second complaint I am filing, The first one was closed case XXXX. I left a comment, however your agency closed it without investigating and took the word of Webster bank over the actual problem. I have a XXXX XXXX Account. I entered an expense to get reimbursed on the phone app. The next day it appears twice, once processing ( which I received the money ). but then it lists the same expense to be reimbursed a second time ( a duplicate ). I would have to click on a button to get reimbursed a second time. I have been careful not to. And I made the company aware every time it happened. Expense for {$150.00} entered in phone app on XX/XX/2023 for {$150.00}. On XX/XX/2023 the account under " manage my expenses '' shows the expense I entered and that it is currently processing. But it creates a duplicate that would allow me to click and get reimbursed ( over reimbursed ). I have brought this to the attention of the company every time. First they blamed the pharmacy for doing it, then they blamed my insurance company for doing it. Both times during investigation by the company, they realized neither was true. After getting no results of a fix to their systems I filed the complaint with your agency. The company Webster Bank then replied to your agency that it was my fault and I was entering it twice and it was not their fault. This simply is not true, and you took their word for it. It has now happened again.
08/13/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06512	Web	Older American
On Sunday, XX/XX/2018, we attempted to make a deposit at the Webster Bank ATM located on XXXX XXXX, XXXX XXXX, CT. The atm took my {$50.00} cash deposit, malfunctioned, didn't credit my checking account and printed out a note they they could not return my cash. I went to Webster Bank and explained what happened also showed the note from the atm machine so the person that I spoke to gave me a case # didn't even apologize for the inconvenience and then proceeded to tell me that they were not able to return my {$50.00} until an investigation and the atm was serviced which would take 7 to 10 business days which put me in a dire situation. I kept checking with the bank for an entire week and still have not gotten my money back. We are on a limited income, only social security, which by the way, are direct deposited into the Webster Bank account. I had asked about a provisional credit for the deposit snd was told that they would get back to me and never did until Saturday, XX/XX/XXXX after hours do they were not able to speak to anyone until today. We feel that we were treated unfairly. The social security deposits are well over {$50.00}. They could have given us the provisional credit. We have banked with Webster for a long time and really didn't need this treatment. Because the {$50.00} credit was not applied, I had to borrow money to deposit to cover the checks that were not cleared yet. This was embarrassing.
07/20/2022	Yes	Money transfer, virtual currency, or money service Refund anticipation check	Lost or stolen check	FL 33770	Web	Older American
I discover fraud on my account XX/XX/XXXX, for XXXX when the person who purchased our condo received mail from us and accidentally opened the letter to discover a returned check from our XXXX then another XXXX was taken out of our XXXX account and then sent to XXXX. What we were able to intercept both those charges and stop them. In doing my taxes this week. I discovered that in XX/XX/XXXX that once again XXXX took {$5000.00} of our money in XXXX unauthorized contributions from our XXXX account. A separate deposit, XXXX on XX/XX/XXXX XXXX on XX/XX/XXXX each for {$2500.00}. I called him right away and they gave me the runaround I was on hold for XXXX XXXX hours back-and-forth finally it turns out that theyre holding {$2000.00} of my money as of yesterday they had lock down the money and lock my account they never sent me any statements and never notified me that they were holding {$2000.00} and when the risk XXXX and I were working on the fraud case on XX/XX/XXXX, the risk officer never went back to XXXX to see that more fraud had taken place for the XXXX {$5000.00}. This is absolutely unacceptable that our account was hacked in this way, More over, I have the fraudulent check made out to a XXXX XXXX in XXXX XXXX only because they messed up the address and it was returned that is the check was returned to my old address of which I am holding. A police report was filed by today it seems like nothing has been done
12/19/2016	Yes	Bank account or service Savings account	Deposits and withdrawals	OR 97070	Web
I have not received my debit card or checks for my Health Savings Account ( HSA ) from the financial institution, Webster Bank. I 've made XXXX calls to Webster Bank customer service at XXXX confirming my correct mailing address each time and requesting resolution. Still no card. My office called and no resolution. ( I 'm receiving monthly HSA account statements from Webster Bank and all other mail at same address. ) I have a locked mailbox, and have checked with my apartment 's main office, which confirmed they 've received nothing for me from Webster Bank. Contact log with Webster Bank customer service : XXXX/XXXX/2016 : Debit card supposedly mailed XXXX/XXXX/2016. Never received. Confirmed mailing address on file as correct. XXXX/XXXX/2016 : Debit card reordered. I was told it would arrive XXXX to 14 business days. Confirmed again my correct mailing address. XXXX/XXXX/2016 : I was told debit card was mailed on XXXX/XXXX/2016. Confirmed a third time my correct mailing address. XXXX/XXXX/2016 : I was told checks in lieu of debit card would be sent overnight to my correct address. Never received. XXXX/XXXX/2016 : My office benefits manager called Webster Bank 's business customer service line and was told nothing further could be done. Meanwhile, my prescriptions have all run out, and I have health provider balances I ca n't pay because Webster Bank ca n't seem to provide basic banking services.
07/23/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information is missing that should be on the report	CT 06611	Web
Issue : My mortgage payments are not being reported to the Credit Bureaus XX/XX/2019 - Sent a letter to my bank, Webster Bank, informing from that my mortgage payments were not reflected on my Credit Bureau files and requesting that they correct the situation. XX/XX/2019 - Received a letter from Webster Bank stating that since my obligation to Webster Bank was never reaffirmed following my bankruptcy filing Webster is not obligated to report my payments and the Credit Bureaus may suppress my payment history or no longer show the mortgage on the credit report. I checked with my bankruptcy attorney and he confirmed that the judge approving my bankruptcy would have never allowed my reaffirmation As stated in this letter from XXXX, my payments have been on time. XX/XX/XXXX, XXXX I sent letters to each of the XXXX major credit bureaus enclosing my payment history from Webster Bank requesting this payment history be reflected on my credit files.. XX/XX/XXXX, XXXX Upon receiving responses from each of the credit bureaus, I sent Webster Bank a letter showing them the response from each of the credit bureaus confirming that they are not receiving my payment history therefore not reporting it. XX/XX/XXXX, XXXX Webster Bank responded that they are not obligated to report my payment history and then states that the loan gets suppressed by the credit bureaus and no longer will show on my credit report
01/19/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	AZ 85249	Web
In XXXX 2015, I initiated an HSA rollover with HSA Bank from my account at their bank to my new account at XXXX Bank. On XXXX XXXX, I received an email from HSA bank from XXXX XXXX to contact HSA Bank. I called on XXXX and spoke to XXXX XXXX, who said the form I sent was not legible. On XXXX, I emailed a legible form to XXXX, who said they would process my transfer. On XXXX, I received another email from HSA Bank ... this time from XXXX XXXX, who asked for verbal confirmation to go ahead with the transfer, which I confirmed. I 'm not sure why they needed a verbal confirmation and why it would take 12 days to ask for XXXX. Around XXXX XXXX, I noticed that my funds still had n't been transferred, so I called to ask the status and they said they had n't processed due to my brokerage account not closing ( which it had ) and a couple of pending debit card transactions. On XXXX XXXX, the pending transactions went through. On XXXX XXXX, my funds still had n't been transferred and my account with HSA Bank was still showing as active. I called HSA Bank on XXXX XXXX and asked the status of my account and they said it would be 4-6 weeks to process. On that phone call, I asked them to put me in touch with a supervisor. After holding for about 20 minutes they said there was no supervisor available. Also on that call, I asked them to send me an email when the check was mailed and I was hung up on.
08/08/2023	Yes	Money transfer, virtual currency, or money service Traveler's check or cashier's check	Lost or stolen check	NY XXXXX	Web	Older American
On or about XX/XX/23 i mailed 2 checks drawn on Webster Bank, to XXXX XXXX XXXX XXXX XXXX XXXX ) each for {$25000.00}, attys checks, and they never arrived at XXXX. They were stolen and deposited in XXXX XXXX XXXX ( per webster bank ) and Webster Bank paid the funds even tho the back of the check said For Deposit only, XXXX, XXXX Operating Acct, and my name as asst treasurer. Myself and XXXX XXXX spoke with XXXX XXXX of Webster Bank. She gave me no info except that she would get back to me and then called the issuer of the check and i received an email indicating XXXX would not speak to me because i didn't have a XXXX account and to inform me of this. XXXX then called XXXX and she told him that because i had endorsed the check, the thief was able to deposit the check. " It was as if she ( that would be me ) had given the thief envelopes of XXXX dollar bills. '' We spent a couple of weeks looking for the check at XXXX, perhaps mistakenly deposited, a few weeks waiting for our atty 's advice, and our atty suggested our insurance company. I think Webster bank has responsibility here and XXXX XXXX XXXX. I've made reports to police, postal service, Fed trade Comm. Someone needs to get into bank records to help us... an audit perhaps... to get us back our funds and/or to find out why this really happened. Its a lot of money to give out so easily without some inside fraud involved.
12/27/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CA 92692	Web	Older American
I opened " XXXX saving account powered by Webster Bank on XX/XX/2022 and transferred {$40000.00} funds from my XXXX bank account. On XXXX I requested funds to be transferred to my new XXXX XXXX saving account in XXXX XXXX bank, which had better deal. I received confirmation email with reference number XXXX and send date : XXXX and expected delivery date : XXXX On XXXX I received another email from XXXX Bank informing me for security reason they stopped transaction and they need to review my account I called on XXXX and XXXX for follow up and suggested if I can be helpful by providing any information, but the answer was, we are investigating and will call you after investigation, which nobody called up to now. Here is copy of their email : External Transfer Request XXXX Update Dear XXXX, For security reasons, your external transfer request from Webster Bank, XXXX account to XXXX XXXXXXXX XXXX, Savings account has been stopped. Transfer Details dotted line Item # : XXXX Amount : {$40000.00} From : Webster Bank, XXXX XXXX To : XXXX XXXX XXXX, Savings XXXX dotted line As a policy, we need to review the transaction. Based on the results of that review, we will either cancel the transaction or the funds may take a little longer to reach the destination account. We will notify you of the status of the transaction by email. Thank you, Webster Bank
03/01/2023	Yes	Checking or savings account Savings account	Closing an account Can't close your account	MA 020XX	Web	Older American
XXXX XXXX Webster Bank XXXX XXXX I was called and told I had a negative balance of $ XXXX which is not true. I opened an account with XXXX XXXX which is part of Webster Bank and also XXXX XXXX. It had the highest interest rate for savings. I found they didn't have things I expected, so I wanted to take my money out and close my account. I had started the account with a Plaid transfer instantly for $ XXXX. I tried so many time, XXXX, to close the account. I spoke to XXXX man who said he was a top manager and said it would be closed. I got emails from the bank saying I still have the account. Again I tried and was on hold forever. The initial deposit was made in XX/XX/2022 and funds also transferred out in XXXX. I was contacted this week XXXX times by XXXX XXXX. I told them my account was closed. XXXX XXXX said that it was still open with a negative balance of $ XXXX. She asked me for all my personal information used to identify me. I said that the deposit was made with Plaid and transferred out of the same amount deposited. I did not ask for the interest back because it had been so much work to get in touch with a real person. I told XXXX XXXX I didn't have any money in XXXX XXXX and I didn't owe them any money. I said, take me to court if you think I owe you money. Either the bank is a scam or disorganized. XXXX XXXX XXXX
07/02/2018	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 064XX	Web
I want to file a complaint against Webster Bank. Without my consent or prior knowledge and without any checks written against my account by myself or others, on Friday night XX/XX/XXXX, webster bank processed a check against my checking account for {$990.00}. My account only had {$970.00} in it. So they set my balance to XXXX. I was notified on Saturday XX/XX/XXXX of the withdrawal from my account and I called their XXXX number on Saturday morning. I was told that it was their mistake and that the department responsible for the error could not be reached until Monday. I was also told that they would contact that department on Monday and that by the XXXX I should see the money back in my account. When I called on Monday XXXX, I was first told that they could not get in touch with that department but they would call me back once they did. I did get a call back later today, informing me that the funds would be put back in my account on Monday night after XXXX. The funds that I just received on Friday morning from my paycheck were not available to me for 3 days, one a full business day. This is not an acceptable way to do business. How can they clear out someones checking account and not correct the error for 3 full days? How can this be acceptable. As of this writing I am still waiting for the error to be corrected tonight after XXXX.
01/20/2023	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	NJ 07042	Web
I obtained a mortgage from Webster Bank through XXXXXX/XX/XXXXXXXX and the underwriting process ( I am not sure if the underwriter was internal or external ) made me suspicious ofXX/XX/XXXX I provided all of the required pay stubs and tax forms as requested in the loan application. Prior to my application being approved, I was asked to provide a letter from XXXX XXXX explaining the items on my pay check, my XXXX XXXX representative was emailed to confirm that I hold the position that I do, I was asked to explain why my title is "XX/XX/XXXX does not appear as a line item on my checkXX/XX/XXXX ), I was asked to clarify what type of XXXX I identify as, I was asked to explain a 1 month gap in XX/XX/XXXXduring which I changed jobs from the XXXX XXXXXX/XX/XXXXXXXX XXXX, and I was asked to provide additional pay stubs prior to closing ( this request seemed reasonable to confirm my income had not changed ). All of these requests were asked in a very piece-wise fashion ; I would address XXXX request from the underwriter and then days later have a new request. I have consulted with friends and colleagues who work at the same institution that I do, it does not seem that these requests are standard. My salary is quite high, my XXXXXX/XX/XXXX, and I haveXX/XX/XXXX. I am happy to provide my financial information in a secure way.
04/23/2020	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	MA 027XX	Web	Older American
On XX/XX/XXXX I called Webster Bank in XXXX MA to convert my home equity loan I have had with them for 5 years. At the time of the mortgage I was given a pamphlet giving the terms of this option. It was explained that this was very good and no other banks off this. I called on XX/XX/XXXX saying I wanted to exercise this option which reads. " We wiil charge you a {$95.00} fee whenever you exercise this option. " and " Here is how we will determine the fixed interest rate that will apply to a Conversion Option. '' It describes caps XXXX XXXX and floors XXXX XXXX further, " we will offer you the fixed annual interest rate we are generally offering to to eligible members of the public when we receive your conversion option request, for fixed rate equity monthly instalment loans for the principal amount and term you request '' The bank ( head of mortgages XXXX XXXX XXXX refuses to honor this agreement ( I asked for and received a copy of the signed original agreement and it is the exact language as the pamphlet. XXXX XXXX says, " She doesn't want to read the agreement '' and You can not get a mortgage without a closing cost. The advertised fixed rate mortgage on their website was XXXX XXXX on XX/XX/XXXX. I am asking that they honor the terms and conditions of the agreement with them and XXXX XXXX refuses to do this.
05/19/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06776	Web
Good morning, we're writing to you, with the hopes that you will assist us in our discussions with Webster Bank. We purchased the building that my father lives in in XX/XX/XXXX. This building also has restaurant in it and it has only been brought to our attention, after we spoke with Webster Bank last week, that our loan was written as a BUSINESS loan and not a mortgage. The instrument of security that was used for this loan is, in fact, my sister 's home. We are behind on our payments and Webster bank has informed us that they intend to pursue the publication and sale process, on our property - the sale date is scheduled for XX/XX/XXXX. To make matters worse, in XX/XX/XXXX we had the loan modified and were instructed by the attorney representing Webster Bank that are payments would be {$3300.00}. We made 4 payments at that amount and were contacted by XXXX XXXX and informed that that was not, in fact, our payment. She demanded that the difference be paid in one lump sum and that has brought us to this point. There are a number of legal issues, surrounding this loan, as you can see and we would appreciate your assistance in getting this matter resolved and getting back to good faith payment - with an actual mortgage on the property and not a business loan. Thank you for your assistance with this
06/09/2020	Yes	Mortgage Conventional home mortgage	Incorrect information on your report Account status incorrect	CT 068XX	Web
Webster Bank ( Headquarters : XXXX, CT ) offered its mortgage customers a 3-month Covid-19 deferment, and I applied and was accepted for it on XXXX, with the term beginning on XXXX. The written terms clearly state that " Negative credit reporting is suspended until the end of the deferral period [ XXXX ] ''. Yet they immediately reported to XXXX on XXXX that the account is delinquent after only 30 days. I emailed them 3 times and called them twice, but they have not resolved the matter. They admitted on the phone that my account is properly flagged as " Not Delinquent, Do not report to the credit bureaus '', yet their systems reported it as delinquent anyway, and they have not returned my subsequent calls or emails. I would not have entered their deferral program if negative credit reporting was not suspended. I relied upon their promise and clear language to the contrary. The impact to me is that my XXXX credit score fell instantly from XXXX ( Excellent ) to XXXX ( Good ) based upon their negative report. This has adversely impacted my job search, my access to new credit, etc. Their email responses are clearly just " passing the buck '' around and no one with authority or managerial expertise has contacted me or shown me a clear path to rectifying their incorrect report, as of today XXXX.
07/18/2023	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	AZ 85023	Web
I am using Webster Bank for my XXXX XXXX Account. I have been submitting receipts/transactions online in the mobile app. Webster Bank then lists the transactions multiple times and would allow me to " pay '' the same expense multiple. If I had the expense paid multiple times it would be a violation of the US Tax Code as this is a tax favored account and only " qualified medical expenses '' are tax free. An reimbursement in error would not only create a taxable event, but a penalty by the IRS as well. I have tried to call and told the same thing. It is because I am using my debit card ( Webster Bank ) and then submitting online. I told them that is not true and it was verified. I was then told, it was my insurance company submitting claims as well as me. I also confirmed with them, this is not true. I have provided screen shots of the double transactions. I also noted that I purposely mis spelled items to prove they are my transactions that are being logged twice in the system. After several calls and emails it was escalated and then several days after the telephone agent confirmed that it is not debit card or insurance company dual submissioins someone called me today and said the same old thing, that I am using the debit card and then creating a duplicate submission. This is simply not true.
05/28/2018	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	CT 060XX	Web
For the past five years. I have had several problems with webster bank. charging me fees. The staff ordering atm cards without me being aware of this.Ive had an idenity theft problem. someone else has charged on my account. and I was charged several fees. and now have this on my credit report. i was forced to keep a saftey deposit box. I did not want.I am being charged over {$500.00} a month in insufficiant funds fees. the dates do not make sence. I have the money in the account. like deposits are being held back. this is insane every month. i know someone else has made withdrawls from our account. Ibelieve maybe someone at the bank has something to do with this. I do have a XXXX XXXX on a XXXX XXXX XXXX/XXXX XXXX XXXX CT. who has stolen all of our bank records from our home. we didnt have any of these issues untill this man came in to our lives. i have gone t the bank several times. and they are not helpful. The webster bank in XXXX XXXX CT has been nothing but a nightmare to deal with. since the manager is no longer there. Its all new staff. there rude and cant seem to figure a thing out. They dont even ask for ID. Ive tested this several times. i need someone o help with this. we are a small company. we can not afford to have these fees taken out like this. when its not justified.
08/24/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Wrong amount charged or received	CT 06040	Web
On XX/XX/2021 I issued an ACH payment through Webster Bank to XXXX XXXX in the amount of {$1800.00}. This was my XX/XX/2021 mortgage payment. Around XX/XX/2021 I received notification that my loan was being transferred to XXXX XXXX. On XX/XX/2021, I contacted XXXX XXXX to pay my XX/XX/2021 mortgage payment and was told I never paid XXXX 's mortgage and had to pay XXXX + ~ {$200.00} late fee due to the payment being late. I made the payment totaling {$2000.00}. After XX/XX/XXXX through XX/XX/2021, I corresponded with XXXX XXXX and Webster Bank to find the money that went out of my account on XX/XX/XXXX but was never returned nor posted to my mortgage loan. XXXX claimed they never received funds from Webster Bank. Webster claimed they sent the funds. I was provided with letters from Webster Bank indicating that the money was withdrawn and never returned into my account. Despite the letters that contained tracer numbers, XXXX XXXX denied having ever received the funds. Around XX/XX/2021, I filed an ACH dispute with Webster Bank to find the money they lost. They concluded this dispute and sent me a letter dated XXXX saying I authorized the funds to be withdrawn and thus my dispute was closed. I still do not have the {$1800.00} that was withdrawn from my account.
12/26/2020	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	DC 20002	Web
Good afternoon,XX/XX/XXXX, based out of XXXX, WI XXXX XXXX. XXXX XXXX, XXXX, WI ), manages my Health Savings Account that is funded through payroll deductions from my employer. As of the date of this complaint, I have only received one welcome letter from the Bank, dated XX/XX/2020, regarding this account. I have not received any documentation ( i.e., disclosures or statements ) concerning my rights as an account ( deposit ) holder and, more importantly, I have not received my health care payment card or any alternate options to access the funds within this account so that I could pay for my pertinent out-of-pocket medical expenses. I have tried contacting the Bank as well as its affiliate, XXXX, to obtain a status of the health care payment card and have not received an appropriate response nor have I received the actual card as stated by the telephone representatives. I have called the Bank and its affiliate three times concerning this matter and, therefore, have exhausted my options. The last time I called the Bank, which then transferred me to a XXXX representative, was on XX/XX/2020. I would greatly appreciate a thorough response from the Bank and/or its affiliate regarding this matter so that I could perform and manage my pertinent healthcare expenses as intended.
08/17/2017	Yes	Checking or savings account Checking account	Problem caused by your funds being low Late or other fees	MA 02740	Web
I opened a checking account on XXXX XXXX, XXXX. The account requires a daily average balance of at least {$10000.00} in order to remain fee free. In addition, I registered for a promotion whereby if I maintained a balance of at least {$10000.00} until the end of XXXX XXXX, I would get a {$350.00} bonus. I made a transfer into the new account of {$10000.00} which posted to the account on XXXX XXXX. As you can imagine, it takes a few days to get online access and to link an external bank account and transfer the funds. I logged into the account a couple months later XXXX XXXX XXXX XXXX to see I had been being charged a {$21.00} account fee for the past several months. I tried to chat with the Webster Bank team via secure messages on their online banking, to no avail. They insist that the first statement period was XXXX XXXX, XXXX - XXXX XXXX, XXXX and since the deposit posted XXXX XXXX, the average daily balance was slightly less than the required {$10000.00}. They will not refund all of the service charges to make me whole. In addition, they are not honoring the bonus which I signed up for even though it is clear I intended and made best efforts to fund the account, as you can see it was funded within a week. I will attached copies of all statements to this complaint.
04/20/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MO 63011	Web
I contacted Webster Bank a few times by phone and they wouldn't said I had to write in ( which I did ) and I never heard back in XXXX & XX/XX/XXXX. 1. I paid this home equity loan account off 100 % and was not late as they are reporting in XXXX, XXXX XX/XX/XXXX and in XX/XX/XXXX & XX/XX/XXXX. They are even reporting me late when I had sold my home in XX/XX/XXXX. I told them this and they still report late pays when I paid on time and reporting late pays when I didn't own the home- the loan was 100 % paid offXXXX I also paid on time in XXXX & XXXX. An Example of all the reporting errors and things that are untrue 1. on XXXX XX/XX/XXXX Webster reports I am 90 days late paying- I had already sold the home & paid off the entire balance and owed them zero.. 2. on XXXX XXXX XX/XX/XXXX XXXX reports XXXX am 60 days past due in XXXX XXXX even though again- I paid off the loan and didn't own home anymore. 3. on XXXX XX/XX/XXXX they said I paid on time but I didn't own home. All 3 agencies are reporting a different number of late pays- Webster are also reporting as the wrong type of account.on my XXXX reports it as an overdraft checking account.. Its not a checking account.. I want this account removed and deleted from all 3 credit bureaus- XXXX, XXXX XXXX and XXXX..
06/12/2020	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	MA 020XX	Web
When applying for a checking account at Webster Bank on XX/XX/2020, I was denied a checking account and instead had to open an " Opportunity Checking '' account that carries a significant monthly fee. I was given a " notice of action based on information contained in a consumer report '' that instructed me to obtain a copy of my XXXX report and dispute any inaccurate information in that report. I requested my XXXX report, and when it arrived ( dated XX/XX/2020 ), there were no derogatory marks on my report ( specifically, there was " no information found '' under the " Reported Information '' section of the report ). I spoke to Webster Bank customer service on or around XX/XX/2020, and they informed me that my XXXX report contained three charged-off accounts. However, they would not give me a copy of the report. I spoke to Webster Bank customer service on XX/XX/2020 and XX/XX/2020 to attempt to get a copy of the report that was used to deny me a checking account. The first time I called, I was told that the department that handles XXXX reports was closed. The second time, they first tried to make me call XXXX, and subsequently put me on hold and then disconnected the call. As far as I can tell, Webster Bank illegally denied me a checking account.
05/09/2019	Yes	Money transfer, virtual currency, or money service Traveler's check or cashier's check	Lost or stolen check	CT 060XX	Web
XX/XX/XXXX purchased {$870.00} bank check for the amount of {$10.00} to pay rent from XXXX Webster Bank. XX/XX/XXXX went to bank to inquire about check that landlord had not recieved. Was told it was not cashed and that i could stop payment and have check reissued for another fee. XX/XX/XXXX had funds to stop and reissue. Was informed that it had been deposited in a XXXX mobile bank account ... Reached out to landlord. Not him. Went to XXXX bank, they sent me to police department to fill out complaint and to bring back copy of police report. 12 more days later bring report. Nothing can be done fast forward. XX/XX/XXXX Spoke to staff at Webster bank in XXXX banking center XXXX. Per their assistance submitted ( AFFIDAVIT AND INDEMNITY AGREEMENT ) Called several times.. XX/XX/XXXX was informed after calling Webster customer service that my complaint was gone. Went to XXXX Branch that day. Filled out another form, supposedly the correct one ( LOSS AFFIDAVIT FOR CHECKS ). Also providing a letter to my landlord that they can not reissue another check until investigation is finalized. I have called weekly some times daily and often visited various locations to inquire too no avail, other then to learn that now a third bank ( XXXX XXXX ) is also involved.
03/15/2021	Yes	Checking or savings account Savings account	Closing an account Can't close your account	SC 29681	Web
XX/XX/2021 a written request was mailed to XXXX to close my XXXX account and transfer all funds to another bank. XX/XX/2021 is when XXXX created and sent a letter to me indicating that the account was not able to be closed and transferred due to outstanding funds in a brokerage account. XX/XX/2021 is when a phone call was made to XXXX requesting that they use the already submitted transfer form. I was told that was not possible and that a new form needed to be submitted to XXXX. XX/XX/2021 is when an email containing the required transfer form was sent to the designated email address above. XX/XX/2021 I received a system generated email from XXXX that they had received my request and form. XX/XX/2021 is when all brokerage funds we present in the savings account for closure and transfer. XX/XX/2021 I sent another email to XXXX requesting an update since I have heard nothing from them to date. XX/XX/2021 I placed a phone call to XXXX XXXX and held for 15 minutes and finally hung up in frustration. I have $ XXXX sitting with them and am missing out on a rate of return in the investment opportunities that XXXX XXXX XXXX offers.I am now being told that it will be 4 - 6 weeks for the transfer to XXXX XXXX XXXX to take place. This is unacceptable.
09/06/2017	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MA XXXXX	Web
I have attached the narrative and references detailing this complaint along with many copies of our letters and responses from Webster Bank. I have more information - like proof of delivery - that I can provide upon request. Webster Bank, over the past 9 years, has refused to provide a chain of title regarding our mortgage, as well as refusing to supply us with accurate contact information for the owner. These are the subject of this complaint. Please note that in XXXX of 2014 - a letter from attorneys accompanying the service members relief and the notice itself do not mention the owner of the mortgage at all. Throughout the correspondence between us and the bank there are clearly other issues at play, including dual tracking, which was the subject of a previous complaint, and pyramid fees, refusal to provide cogent information about our payment records, abusive including calling us names, leaving strange hand-written notes on our door, and harassment that have caused distress and health issues. This bank clearly does n't understand the applicable laws in certain areas including the chain of title, subject of this complaint. If I have omitted any of the referenced correspondence please let me know and I will send it.
09/08/2022	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account	CT 06511	Web	Older American
On XX/XX/2022 I was appointed by the XXXX XXXX Probate Court to be the Conservator of the Estate and Person of XXXX. XXXX XXXX. has two accounts with Webster Bank and does business at the XXXX, CT branch telephone # XXXX. I went to the bank as XXXX XXXX. 's conservator and they refused to give me her money. She has outstanding bills that I am under a legal obligation to pay. The reason for doing so is that my Certification of Conservator has an " XXXX '' at the end of my first name and my CT motor vehicle license does not have an " XXXX '', " XXXX '' as opposed to " XXXX ''. I am a practicing attorney and a XXXX in the XXXX of CT and this has never been a problem. ( if relevant I will tell how the XXXX got dropped from XXXX ) I have been a Conservator in many different cases and presented the same documents at every bank in the community, as well as the Dept. of XXXX XXXX and the other various XXXX and XXXX benefit agencies and organization. This has not been a problem ANYWHERE. XXXX has decided to NOT GIVE MS.J.L. her money. Their obligation to provide their clients with the assets they were entrusted to hold trumps any bureaucratic decision about the XXXX at the end of my name. My birth name is XXXX. PLEASE HELP!!!!
08/11/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	MA 01752	Web
In early XXXX I opened a joint account with my wife with XXXX ( sub of Webster Bank ). After opening the account, I registered for online banking, and immediately connected a few of our other accounts so we could make ACH transfers of money into our XXXX XXXX account. The bank did all the verification, and I had an external account connected. The said external account is in my wifes name, who is also on the account of our XXXX account. On XX/XX/XXXX, I transferred {$120000.00} from my wifes XXXX XXXX account into my account. XXXX initiated the transfer, pulled it from XXXX and since that date the money is frozen with XXXX. They indicate because the accounts dont match they can not release the funds. If that is the case, I asked them to send it back to XXXX XXXX so its in my wifes account. This has been going on for a month now and I still dont have access to my money. Considering we opened a joint account, and the money comes from one of our accounts Im not sure why this is so hard. With that said, if the bank has a policy both our names have to be on all accounts that send money, then that is fine but then simply reject the transfer and send it back to my wifes bank account. This shouldnt be so hard.
12/27/2022	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	AZ 85212	Web
My bank XXXX XXXX wrote a draft to me th pay off my car loan to XXXX XXXX XXXX. After going over the check and appropriate signatures were attached. I mailed the check the same day via united states postal service. The was XX/XX/2022. I called XXXX Financial services several times asking why my draft ( check ) had not been applied to my account. They assured me that it would be applied and to wait 10 business days. I then called back at the beginning of XXXX and was told that it may have been applied to someone else 's account. I then waited to see if they recovered the funds. They finally called the week of XXXX stating the check was cashed at a Webster Bank and told me to contact XXXX XXXX which is my bank to have them see when it was cashed. I then reached out to my bank and was told it was cashed on XX/XX/2022. I went into XXXX XXXX and began the fraud investigation paper work. Since that time Webster bank has not responded to XXXX XXXX. I am now paying two car payments to two different institutions. My pay off was going to XXXX XXXX. It ended up on the East Coast. Upon XXXX Webster/Sterling bank they are only on the east coast XXXX I really need help with this matter, this has been a nightmare. Thank you!
07/12/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CT 06704	Web
My name is XXXX XXXX, I wrote to complain about Webster Bank regarding an issue Am having with SBA, which CFPB were so helpful by contacting Webster bank. I want to bring to your notice that, the Bank has still not fixed the problem by returning the loan amount of {$60000.00} Covid relief loan that SBA granted me but was seized by the bank in 2020. As we speak the money is still with the bank whiles I am servicing the loan every month. All attempts for the bank to refund the money to SBA has failed. I have placed several calls to Webster Bank to help resolve this issue, at a point I was told to even make payment before my file can be pulled. SBA is also saying until they receive the money from the bank, there is nothing they can do. I see unfairness on my part as to why I should be paying for a loan that I have not received. After my complaint to CFPB, I got a letter from the bank stating that, they thought its was fraud thats why the money was seized and that they were going to deal with SBA and refund the money but as at now they are still holding the money whiles I make payments to SBA every month because they are constantly making demands and am also protecting my credibility. Pls help me. Thank you
01/26/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CT 064XX	Web	Servicemember
Over 15 years ago I took out a HELOC with Webster Bank. Since then I filed XXXX XXXX. The bank was paid {$80000.00} through the Trustee on a balance of {$100000.00}. The XXXX XXXX was dismissed 5 years ago, but the bank still reports me as delinquent. I inquired about my balance not reflecting payments, and the fact that my account was now showing $ XXXX balance despite payments. I paid my attorney to look into this as well. I believe their balance and accrued interest etc is incorrect since they started from the wrong balance. I also believe they have written this account off some time ago. I do not get collections calls, nor do they send me bills. The house we had the loan on was foreclosed on, and sold with a clear title yet they still report an equity loan. Despite many calls, the only information I get is what they claim the balance was and that I should contact my lawyer. Having done all this and attempting to rectify the situation I am now trying to purchase the home I live in and have rented for the past 5 years. This HELOC listing is affecting my ability to make this happen. This loan was converted by the bank to a standard equity loan not a line of credit before we filed XXXX XXXX.
08/30/2022	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	FL 32137	Web	Older American
I opened and funded a new savings account with XXXX XXXX XXXX Webster Bank recently and then set up an " external transfer '' account a few days later so that I could move some funds through the ACH system. That external transfer account was for XXXX XXXX XXXX XXXX. The transfer account was then verified by utilizing two small deposits and was subsequently confirmed as valid by XXXX XXXX / Webster Bank. I then initiated a transfer of funds according to their " daily limits ''. That transfer was initiated on XX/XX/2022. I received an email from XXXX XXXX / Webster Bank today XX/XX/2022 informing me that the transfer has been stopped and that after they review it, they will either cancel it entirely or it will be delayed. This is clearly an " UNFAIR AND DECEPTIVE '' practice on their part. They have NO right to hold ANY of my funds as long as I adhere to their posted transfer practices which I have done. Despite my attempts by phone to resolve this issue, XXXX XXXX Webster Bank has given me the " runaround '' and failed to resolve this matter. I respectfully request your help. XXXX is some sort of subsidiary of Webster Bank. FDIC # XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX, XXXX, XXXX XXXX
01/17/2019	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	WA 98109	Web
For tax year XXXX, I made an excess contribution of {$320.00} to my Health Savings Account at XXXX XXXX, managed through XXXX, and deposited through my employer 's payroll system. This excess contribution of {$320.00} has accrued {$0.00} of interest. Per IRS guidelines, I have until XX/XX/XXXX to withdraw an amount of {$320.00}. I noticed this error in XX/XX/XXXX. On XX/XX/XXXX, I provided an " Excess Contribution Removal Form '' to XXXX XXXX via email. This was acknowledged and submitted for processing. See attachment email_XXXX.PNG. I received no response from XXXX XXXX. I contacted them at least 3 times afterwards, and they were unable to provide me a status. On XX/XX/XXXX, I re-submitted my " Excess Contribution Removal Form '' ( see attachment form.PNG ). I contacted XXXX XXXX on XX/XX/XXXX, and was told that my account balance is insufficient to withdraw {$320.00}. However, my online account ( see account.PNG ) shows an available balance of {$320.00} with no pending transactions or holds. The representative I spoke with confirmed that the form I submitted was correct and that my account has sufficient funds, but my excess contribution removal was refused processing regardless.
11/11/2021	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	NY 146XX	Web
Throughout the year of 2021, approximately {$44.00} have been withdrawn from my personal bank account and deposited into an HSA account via XXXX XXXX- a division of Webster Bank on a biweekly basis for the purposes of covering my medical expenses. Since the beginning of the year - almost monthly or every other month, I've attempted to use the debit card supposedly holding the funds to pay for what is CLEARLY APPROVED MEDICAL EXPENSES and the card has been denied each time. I currently have a medical bill for over XXXX XXXX dollars on its way to the credit bureau if it has'nt arrived there already. I've spent several hundred dollars of funds that I have set aside for personal expenses to cover medical costs such as prescriptions, feminine hygiene products, and even urgent care facility visits. Meanwhile, my so-called HSA account has over {$1600.00} of money that I earned that I can not access or use. I'm extremely excited about the cryptocurrency era rapidly approaching and hopefully taking over. I'm even more excited that companies with an emphasis on actual customer service and customer satisfaction like XXXX are considering providing health insurance. This is just unfair and unreal.
12/01/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NY 14609	Web
Weeks ago I opened an account with XXXX and I allowed my boyfriend to have access to my account simply because he wanted to transfer money to help my family. No sooner than a day after the funds are transferred XXXX decided to block me from having any access at all. I called and after waiting an hour and several minutes I finally got through to someone and I proceeded to verify my identity and even explain why I have access to my boyfriend but the lady hung up on me after telling me that I will receive an email to regain access to my account. So after waiting those several weeks today I decided to call and ask questions but no..XXXX hangs up on anyone who wants to ask those hard questions about their own funds XXXX continues to hold. XXXX seems to think Im doing something evil because its been weeks without hearing from anyone. They dont care for people who are trying to feed their family and its starting to get very serious with these people. Ive taken screenshots and written things down in case they wanted to lie. Theres several reviews of people telling others to skip over XXXX because they are illegally holding peoples money and not cooperating with costumers.
11/25/2023	Yes	Prepaid card Payroll card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	NV 89011	Web	Older American
My husband had a bad biking accident in XX/XX/2023. Doctor ordered XXXX. We used the debit card provided by my employer to those with high deductible plans to pay for the XXXX at point of service. In early XXXX, the XXXX started saying they needed documents re the charge never happened before with service paid at facility, in 7+ years with the card. I could not login to their system without account number. I called the company, they refused to give me account number. On XX/XX/XXXX I emailed the documents to the company, including various cc receipients ( President of XXXX Bank, business relations, etc ). Last week ( XXXX XXXX ), got a letter from XXXX threatening me with the IRS. That letter actually had the account number I asked for months earlier, but they had refused to provide. I snail-mailed all the documents again ( XXXX XXXX ), with a cover letter calling it harassment. Today ( XXXX XXXX ), got an email to login, then found a letter titled charge was denied. The message center does not allow my computer to open this letter ( I get a message about a missing plugin ), so I can not attach it here. I attach all the earlier documentation.
11/15/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	GA 314XX	Web	Older American, Servicemember
On or about XX/XX/2022 I suspected that another bank might have my sign in credentials for my above referenced Webster account. In talking with Websters fraud department I requested that my account be frozen until I could assure myself that my account was secure. Since that time I have resolved that there is no problem with unauthorized access and thus there is no further reason for the freeze. On XX/XX/2022 I was advised by Webster that the freeze could not be lifted, even though I, the account holder, have requested it. No other person or entity has my online access information. I was further advised to visit a Webster bank in person, but what this will accomplish was not clearly stated. Do I open a new account? Can I reopen my old one? How will I access funds? Because I am now living in a state nor serviced by Webster, my visit to a branch bank will require travel. I am a XXXX XXXX XXXX retired person who has been a customer of Webster for 40 years. All of my retirement income is deposited into my Webster account and all of my living expenses come out of it. Websters refusal to allow access to my funds is causing me severe financial hardship.
11/09/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	CT 067XX	Web
I had purchased concert tickets from an international friend of mine about two weeks ago, XX/XX/2021. She asked me to transfer the money to her on XXXX, which was {$470.00}, and she would transfer the tickets to me on XXXX. I did so, but she told me she never received the money, and never sent the concert tickets. I tried to get the money back from her and through XXXX, both of which with no luck. I then did some research and learned I could dispute with my bank, Webster Bank, for goods not received. I did so immediately and the amount was credited to my account. I thought all was right, but I received a letter in the mail on XX/XX/2021 saying the bank investigated my dispute and found " no error '', so they would be taking the money back today, XX/XX/2021. I just got of the phone with Webster Bank dispute services, where they told me they were taking the money back and there was nothing I could do about it, essentially that it wasn't their problem. I am extremely frustrated because I am now out almost {$500.00} and the bank that is supposed to help me protect my money, as well as help me get it back in the event of a scam, is doing nothing to help me.
10/16/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06460	Web	Servicemember
Webster Bank has recently changed the way that their online bill pay system operates. When paying a bill to a recipient that does not accept digital payments, the bank mails a check to the recipient. Upon the estimated delivery date of the mailed check, the bank automatically withdraws the funds from your account. There is no way to tell if the recipient actually " cashed '' the check. -If the recipient never cashes the check, the funds are already missing from your account. -If the check is lost in the mail, the funds are already missing from your account. -Cashed check images that are sent via online bill pay are no longer shown on your monthly statement. Money is missing from your account that could have never made it into the pockets of the recipient. If the check is never cashed by the recipient, will the bank ever disclose this to you? Will they refund the money that they withdrew from your account? I've called Webster Bank, sent messages via their online portal, and spoke with someone at a local branch : not one person could give me a clear answer, it seems that no one understands as to how this new bill pay system functions.
09/16/2022	Yes	Checking or savings account Checking account	Improper use of your report Credit inquiries on your report that you don't recognize	MA 017XX	Web
I have requested my credit to be frozen by XXXX upon noticing a drop on my credit score, and requests for credit information that I did not recognize, all in the first week of XXXX. Three financial institutions have requested my credit score, and at least two of them opened an account on my name. All these accounts issued used my current address as well. 1. XXXX XXXX XXXXXXXX ( XXXX ) - the bank sent me a personal letter requesting more information before opening a XXXX XXXX. I reported the fraud attempt, and they did not proceed any further. 2. Webster Bank in Connecticut ( XXXX XXXX ) - a checking or savings account was opened in my name. A debit card was issued. I called the bank, notified the fraud, the account was cancelled but they refused to give me any information regarding the event. 3. XXXXXXXX XXXX XXXXXXXX XXXX in New Hampshire ( XXXX ) XXXX ) - I noticed the request for my score and called the Bank. They informed that any type of account requested was immediately cancelled, but no more information was given. A legitimate inquiry I recognize is by XXXX, were I cosigned a student loan for my son, around the same time.
05/22/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06877	Web
As of XX/XX/2023 I qualified to have PMI removed from my mortgage because I passed the 80 % threshold as defined in my mortgage note. I called Webster on XX/XX/2023 once the statement in online banking confirmed the balance. I was told that a form will be auto-generated and sent to my home to write in my request. I asked on this phone call if I could get the form electronically and was told no. I have to wait for the mailed form. As of XX/XX/2023, I have still not received the form in the mail from Webster Bank to request the removal of PMI. I called in to customer service and was on various stages of hold for XXXX minutes before being told no one from loan servicing was available to help me and they'd call me back. At this stage I am concerned I will be charged PMI during my XX/XX/2023 cycle. Based on the slow pace of processing my request to date. If I am charged PMI in the XX/XX/2023 cycle I believe that Webster then would have committed a UDAAP violation under the Unfair definition because this injury could not have been avoided by the customer. Webster had one month to process the removal of PMI and has thus far not done so.
04/29/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06854	Web
I have 30 yr fixed mortgage for which I have been paying PMI since the loan originated in XXXX. I took few months of forbearance during COVID in XXXX. Currently I am trying to remove the PMI as my LTV is at 80.5 %. I was advised that even if I paid down to 80 % LTV, I would still not be eligible for PMI removal due to " late payment '' within past 24 months as it relates to my forbearance. Aside from forbearance, all my payments have been on time. The company is quoting Homeowners Protection Act : " A borrower has a good payment history if the borrower : ( 1 ) has not made a payment that was 60 days or more past due within the first 12 months of the last 2 years prior to the later of the cancellation date, or the date that the borrower requests cancellation ; or ( 2 ) has not made a payment that was 30 days or more past due within the 12 months prior to the later of the cancel- lation date or the date that the borrower requests cancellation. '' Nowhere in the act mentioned that forbearance is to be considered as late payment. The forbearance does not affect my credit therefore it has no bearing in being considered as late payment.
04/11/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CT 060XX	Web
Webster Bank continues to use the Available Balance for determining any Overdraft fee. This continues to make hardships as whenever I try to track down why something created an overdraft fee, I need to call the customer service line or wait for the branch to research why a fee was assessed as it never shows in my statement. This occurred again on XXXX and when I reached out to my back, I spoke with a XXXX XXXX, the contact center XXXX ( employee number XXXX ). When I explained to him my frustration, his response was to refuse to refund me the fee and to escalate because, to him, the transaction was not a bank error and I need better account management. I will be once again contacting my bank, however, as this has been a continuous issue, I also wanted to file this complaint as due to this issue, I expect that I might be receiving overdraft fees again even though I have attempted to cover the difference in my available balance. I also know that part of the hesitation in returning the overdraft fee is that it comes out of the branch 's budget. However I should not have to pay for this. I've attached my statement in regard to this.
11/02/2015	Yes	Mortgage Home equity loan or line of credit	Settlement process and costs	NY 117XX	Web
I XXXX XXXX applied for a mortgage on or about the year of XX/XX/XXXX. I applied for a mortgage amount approximately of {$100000.00}. I filled out a XXXX form and supplied all necessary documentation along with signing a XXXX form so Webster bank who originated this no income check subprime mortgage could verify I can afford it. Webster bank who originated this mortgage committed fraud in the fact that they never audited and ordered my XXXX directly from the IRS to verify my actual income and stated what it was instead. The current mortgage with Webster Bank loan # XXXX on my Owner Occupied Property : XXXX, NY XXXX, my S.S. # is XXXX D.O.B. XX/XX/XXXX. Webster Bank NA are committing the following Fraudulent and Federal Law violations:1. LACK OF STANDING TO FORECLOSE ; ATTEMPTED ON OR ABOUT XX/XX/XXXX2. FRAUD IN THE CONCEALMENT ; 3. FRAUD IN THE INDUCEMENT ; 4. INTENTIONAL INFLICTION OF EMOTIONAL DISTRESS ; 5. QUIET TITLE ; 6. SLANDER OF TITLE ; 7. DECLARATORY RELIEF ; 8. VIOLATIONS OF TILA ; 9. VIOLATIONS OF RESPA ; 10. VIOLATIONS OF HOEPA ; 11. RESCISSION. 12. MAIL FRAUD IN BILLING AND CONTINUALLY BILLING TO THIS CURRENT DAY.
07/06/2018	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	MA 02145	Web
HSA Bank provided me with a credit card with which to pay for medical expenses. I used the card to pay for medical expenses that were allowed according to my insurance plan and HSA rules, but HSA Bank reported the payments as an unqualified distribution to the IRS, so the IRS says I have underreported income. The thing is, I used my card at a doctor 's OFFICE, not at a store or an ATM machine. HSA Bank knows where the cards are used and they choose how the distribution is reported electronically to the IRS. Even though I submitted the correct paperwork to prove my distribution was qualified according to XXXX XXXX XXXX XXXX, the IRS doesn't believe it because their computers have the information from HSA Bank that contradicts the paperwork. It's up to HSA Bank to report these things correctly because I as the consumer have no choice in how it is reported. If a person uses the card at a doctor 's office, HSA Bank should be required to report it as such. HSA Bank should be audited to make sure they are reporting expenses correctly so that people are not accused of underreporting income to the IRS, which is a serious offense.
06/08/2020	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	NY 14224	Web
I have a home equity line through Webster Bank. I send additional money every month with my normal interest payment. Although I am not sending in the payment coupon every month with my payment, as my checking account financial institution is mailing checks for me and I'm not capable of placing comments with the payment, Webster Bank is not applying the additional funds to principal. It appears they are placing the additional funds in an suspense account until they can apply an additional interest payment. I placed a formal complaint back in XX/XX/XXXX for the same reason. I'm unable to verbally discuss my account with Webster as I was in a Chapter XXXX bankruptcy ( with these payments being made outside of the payment plan ), and I'm advised I have to speak to my attorney. I honestly do not know if the actual amount of unpaid principal balance they show I owe is accurate. The last time I placed a formal complaint they did have to make adjustments, and I was told my account was reconstructed. So far in XX/XX/XXXX I have not seen and principal payments being made to my account from the additional funds that are being sent.
06/13/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MA 02143	Web
I created a checking account on XXXX / XXXX / XXXX at Webster Bank at XXXX XXXX , Cambridge. There was an ongoing promotion of {$350.00} for the said checking account which is why I created the account. There were several requirements to get the promotion, and I successfully met all the requirements they asked within the time line. After 3 months, I even verified with the in-branch representative and the rep said I fulfilled the requirements and I would get the promotion value in a short time. However, the promotion value did not show up after a long time, so I asked again multiple times via phone and via secure messages in web service. Every time, I was confirmed that I was/am eligible for the promotional {$350.00}, and I just needed to wait while longer. This conversation went on and on. The first inquiry started at the end of XXXX , and the most recent inquiry is XXXX / XXXX / XXXX . They still say that I 'm eligible for the promotion, and I need to wait. At some point, they gave me some specific date that I would get the promotion, like XXXX / XXXX / XXXX and XXXX / XXXX / XXXX , but those never happened.
07/10/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	GA 30605	Web
Unfortunately the complaint I made last year on XX/XX/XXXX is not able to have the same corrective effect for this year. HSA bank once again did not approve my XXXX claim on XXXX-the same product I claimed last year. The current denial letter from HSA bank indicates that I need to submit a prescription to deem it medical necessary, which is not true ( the same mistake they made as last year ). Based on the response letter from the company after I submitted a complaint to CFPB last year, the product XXXX was ( and still is, according to IRS guidelines ) eligible after the company finally did the investigation about the eligibility of fiber laxatives. I made XXXX customer services phone calls on XX/XX/XXXX, but no positive results, the representatives re-read the denial letter to me and told me I can not contact claim department or customer service specialist further ( again, the same experiences ) ; I contacted the numbers listed in the company 's response letter last year, but the phone number is not an active one. It is almost unbelievable that I have to go through this every time I need to reimburse the XXXX product.
11/11/2022	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	NY 11743	Web
Tried to open a savings account with XXXX XXXX XXXX XXXX XXXX ) and was rejected based on an email claiming they could not verify my identification. When I called them, they refused to tell me specifically why I was rejected. The person said they do not have access to the information and recommended I try to open the account again with a different browser. I tried two more times with another browser and another device and still could not open the account. I talked to a supervisor named XXXX who could not tell me the reason I was rejected and that there must be something wrong with my credit or other information I provided. I noted that I opened an account at another online bank with the same information they required and it was approved with no issues shortly after being rejected by them. I asked him to look at my application to see what the issue was. He claimed that no one has access to the rejected applications. I asked if he can put me in contact with someone who can and he said there is no one who can access the information. I then asked if they can manually submit an application and he said no.
09/18/2017	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Trouble using the card to spend money in a store or online	MA 02184	Web
I opened up a new account at Webster Bank and met the requirements to receive a XXXX prepaid XXXX debit card. I received the debit card in the mail but did not notice that it was valid for only 90 days and would expire at the end of XX/XX/2016. The card does have " good thru XX/XX/16 '' printed on it but I did n't notice that. I 'm not used to gift cards that expire that quickly. The paper that came with the card, which I will attach to this complaint, explains that the card needs to be activated but does not say anything about the card expiring, and then having no funds. Even the back side only states, " PLEASE use before valid thru date imprinted on the card. '' I think it 's unfair that the consequence of not using the card by XX/XX/XXXX was n't made clear on the paperwork that came with the card. If that had been clearly stated on the letter I would have known that I had to use the card within the 90 days or loose all the funds. I went into the Webster Bank at XXXX XXXX XXXX in XXXX several weeks ago. The manager was going to check about getting the card replaced. I never heard anything.
09/04/2020	Yes	Mortgage Other type of mortgage	Applying for a mortgage or refinancing an existing mortgage	MA 024XX	Web
On XX/XX/20 I was shopping on line for rates to refinance a jumbo mortgage with a 30 year fixed rate. I found that Webster Bank was advertising a 30 year fixed jumbo mortgage at 3.0 percent, APR 3.012 percent. I am attaching below a screen shot of that advertisement on the Webster Bank website. Over the next two weeks I checked again on line a couple of times and discovered that the same rate was still advertised. Today, XX/XX/20, I contacted Webster Bank and a loan officer returned my call. He quoted a 30 year fixed jumbo rate for refinancing a mortgage at 3.25 percent, APR 3.263. The 30 year fixed jumbo rate for a new house purchase was slightly lower but also above 3.0. The loan officer said that there was no 3.0 rate for a 30 year fixed jumbo mortgage and had not been one previously at that rate. To be fair, when I had the loan officer check Webster Bank 's website, he was extremely concerned about the incorrect advertising and sent a message to his manager. However this should never have happened and should be sanctioned and/or monitored. I will attach the screen shot below.
05/12/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CA 91764	Web
I opened an HSA account with my employer beginning in XX/XX/XXXX through HSA Bank ( a division of Webster Bank ). It was free as long as I kept my insurance plan with my employer. I ended up leaving my employer XX/XX/XXXX. However, I kept my insurance plan through COBRA. I believe the computer realized I left the company and began charging me a {$5.00} monthly fee. I was charged for three consecutive months. But then, it appears, HSA Bank received notification I was still on the company 's insurance plan. So, the fees stopped. The XXXX {$5.00} fees were charged in error. I have called HSA Bank three times to get the fees reversed. At first, I was promised they would be taken care of. On the third call, I was told they were charged by a third-party called XXXX, and that I would have to contact them. I also called them. They said they would resolve my fee complaint, but it was never handled. I then reached out to HSA Bank again via email and they still did not correct the fee error. It has now been more than 15 days with four phone calls and two emails with no resolution over {$16.00}.
02/05/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	PA 15102	Web
My HSA account was transferred from XXXX when HSA Bank acquired those assets. The investment portion of the account was moved into a mutual fund company ( XXXX ) [ no input from me ]. Once I became aware of this I explained I do not want any money to be there, ever. HSA bank moved the money to the cash portion. Ok so far. Then the funds were moved back against my instructions to the investment account. Once I became aware of this, the value of the holdings had declined due to market changes. I brought this to the attending of ( many ) people at HSA bank, and for more than 2 months they have been " researching it '' to no avail ( for me ). There is n't a huge amount of money in dispute here, but I am most concerned about a bank ( any bank ) not obeying their customers ' instructions. As I believe this is a custodian type of account, I am concerned about a potential breach of the custodial arrangement. In addition, the customer service of HSA bank has simply been horrible. The agents on the phone are quite nice, but seemingly incapable of enacting any necessary steps to fix problems.
08/18/2017	Yes	Mortgage Other type of mortgage	Closing on a mortgage	MA 02472	Web
I was working with Webster bank on securing a mortgage loan. I locked in a rate of 3.75 % on XXXX XXXX, XXXX. Throughout the process, we tried a few different loan options, and ended up with a conforming loan for XXXX, and a separate HELOC loan for the remaining amount. Closing was set for XXXX XXXX, XXXX. I was sent a disclosure on XXXX XXXX, XXXX for the conforming loan, with the rate changed to 3.875 %. I brought this difference up with the bank, and they claimed the rate was slightly changed due to the different loan options. At .125 % difference, I decided to drop the issue. On XXXX XXXX, XXXX, 2 business days before closing, I received a closing disclosure for the side loan, with an interest rate of 5.42 %. This was a complete surprise. The last minute change gave me no time to rectify the issue, and I was forced to close with an interest rate that was not agreed upon and not disclosed ahead of time. I have tried to talk to the bank, but they insist that the loan lock did not apply due to different options, and that the disclosure did not need to happen for a different rate.
09/01/2023	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	GA XXXXX	Web
Via my previous employer, XXXX ( owned by XXXX XXXX XXXX ), benefits program, I was able to open an XXXX account and XXXX account - both managed by Webster Bank under their " XXXX '' brand. Both accounts are solely funded by my deposits. There are no matching funds from XXXX placed into either account. Neither account has a " use it or lose it '' policy within a calendar year. That is, no unused funds expire and all unused funds roll-over into the next calendar year. I am no longer with XXXX but am still able to use my XXXX debit card until all of the funds are depleted. Since I'm no longer commuting to an office, I called XXXX XXXX asking to cash-out the {$880.00} in my XXXX account. Instead of informing me how to withdraw the funds- and possibly issue a 1099 statement- they told me that I can't access the funds because I am no longer with XXXX. If the account was funded by XXXX or if it was a " use it or lose it '' account, I could accept Webster Bank 's response- but neither is the case. I believe it is illegal for Webster to take my funds and I want my money back.
12/01/2021	Yes	Credit card or prepaid card Government benefit card	Unexpected or other fees	NY 14606	Web
Good afternoon CFPB, Can you help me get FREE mailed monthly transaction statements, as government regulations require? I have a pre-paid XXXX card via XXXX XXXX a division of Webster Bank. They offer online access, but to utilize that access they state if : " you otherwise fail to keep your identifying information confidential, you are responsible for any resulting transactions from your Eligible Accounts, XXXX XXXX XXXX XXXX My identifying information ( Name, Date of Birth, SSN ) is no longer confidential, as it has been leaked by many companies, including XXXX. And Social Security prohibits changing my number unless/until I experience serious financial loss. So I can't meet the requirement of keeping my identifying information confidential. And thus can't utilize online access. And, if I want paper mailed statements, I need to pay XXXX XXXX {$1.00} each month. XXXX XXXX XXXXXXXX My request ; can you ask they follow the law and provide FREE monthly statements? Note, I don't want to give up any of my other legal rights when accessing/receiving my statements.
11/18/2022	Yes	Checking or savings account Savings account	Opening an account Didn't receive terms that were advertised	MA 02130	Web
I would like to bring to your attention a scam which is currently underway at an online bank called XXXX XXXX which is owned by Webster Bank. I went to the site, XXXX XXXX XXXX, on, or about, XXXX XXXX, to get a high interest savings account that being advertised. At the time they were offering 2.8 % APY. After the account was opened, I assumed I was getting that return. I was not. Now they are advertising 3.75 %. I am receiving 2.127 %. My account says it is a XXXX XXXX savings account. Nowhere in their application process or online do they mention a low interest rate savings account, I was never given any option for a low interest rate account. I clicked the button below the high interest rate offer on their homepage and was lead through the simple process never told I would be getting low interest. I have attempted on numerous occasions to call and to send secure messages through their online portal. I have never received any response. They should convert my account to the high interest savings and give me retroactive interest to the day I opened the account.
05/25/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	PA 15146	Web
A deposit was made into my account with XXXX XXXX which is a division of Webster Bank on XX/XX/2022 in the amount of {$40000.00}. The deposit came from XXXX XXXX XXXX bank. The XXXX XXXX XXXX account belongs to a friend of mine. I received an email stating the deposit cleared the account. I do not have checks or debit card to access this account. I attempted to transfer the money to my primary account which was at XXXX XXXX at the time. I received an email from Webster Bank stating the transfer had been initiated. A few days later I received another email from Webster Bank stating the transfer has been stopped. I have made several calls to XXXX XXXX. I have spoked with multiple representatives. Every time I call all they will tell me is my account is under investigation. I have been getting told for 6 months by the various representatives at XXXX XXXX that my account is under investigation. However nobody can tell me why it is under investigation or how long it will take to complete the investigation. I really need to get this issue resolved as soon as possible.
03/10/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 109XX	Web	Older American, Servicemember
I was having trouble logging into my account on Webster bank previously known as sterling national bank staff at XXXX facility were not very helpful telling me i was doing something wrong ; when in fact there was something wrong with the site itself. In the meantime i finally got someone named XXXX to help me solve the problem ; in the meantime someone had wrote a fraudulent check for {$20000.00} out of my account. When i received my bank statement and saw what happened i went directly to the bank in XXXX and they said to come back the next day and they would help me they told me that the transaction was done 3 weeks prior and there was nothing they could do. They closed the acct and had me open a new one. No one at the banks are giving me any information. When i asked them why they would approve a transaction like that without my approval they had no comment. They are not being very cooperative with myself nor providing any information to the investigator that is working the case Please help me figure out the next steps to receiving that stolen money back. Thank you
03/11/2022	Yes	Mortgage Conventional home mortgage	Closing on a mortgage	CT 06010	Web
In early XXXX of 2021 I started applying for a mortgage with Webster bank and specifically a XXXX XXXX, an underwriter. It was explained to me that commercial realestate can take 2-3 months to close especially because of how busy appraisers are. Initially I gave a {$3000.00} check to Webster for the appraiser. Later the appraiser would only be {$1300.00} but the remainder of the {$3000.00} deposit I gave would go towards additional fees. I was also reassured my rate was locked and provided only one commitment showing a mortgage rate of XXXX from Webster. After the closing I contact the underwriter stating I was due a credit of more than {$500.00} after their fees and appraiser. The underwriter then credited me the remainder. I received my first mortgage payment and noticed the amount was higher than what was discussed. The underwriter stated to me that a page I signed would allow Webster to change the rate upto 5 days before the closing. I was lied to verbally and I did not get anything from Webster showing a rate change even days before I closed on the property.
11/16/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NV 89011	Web	Older American
Last year, my employer started using HSA Bank, a division of Webster Bank, to handle and manage the XXXX debit card funds that are provided to us on a yearly basis. The funds are related to our health insurance. Today, XX/XX/, I received a " year-end notification '' about data sharing. I wished to opt out of the data sharing, and the only mechanism to do so provided in the notification was to call an XXXX number in the notice. I called that number, but the woman who answered wanted a long list of personal information even after providing the last four digits of my social security number, prior to proceeding. Uncomfortable with providing that information over the phone, I asked if there was another way to limit data sharing with affiliates. She told me I could do so through the online portal. I tried that, but the online portal had literally no way to limit anything. I understand that XXXX XXXX makes money from selling my information. They should not, however, be making it impossible to limit the minimal categories that can be limited. Thank you.
09/28/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	AZ 85254	Web
I worked for XXXX from XX/XX/XXXX to XX/XX/XXXX. I had the HSA account with them. HSA account was maintained by : HSA BankXXXXXXXX, WI XXXXXXXXCustomer ServiceEnglish : ( XXXX ) XXXXXXXXIt was never told to me by XXXX or XXXX ( website via which we hold the hsa account and do various transactions ) and by this HSA bank itself that they are such a high maintenance bank. When i left XXXX - i contacted them ... they told me if i keep the account with them-they will be charging me {$6.00} per month ... I had a healthy balance of more than {$3000.00} always with them so obviously they were making money ... and they pay worst of the interest rates ... if somebody goes to investing ... .they will charge heavily for that ... .finally when transferred the money out of from them into my new HSA account - they charged me {$25.00} for that ... i asked why you are charging me {$25.00} ... they said that they have a lot of maintenance things to do ... .etc ... when i asked who is governing body ... they said OCC ... so i do n't whether it is OCC or CFPB.
10/21/2022	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	CA 95111	Web	Older American
Set up and linked, using the trial deposit method my XXXX XXXX and a XXXXXXXX XXXX attempted to transfer funds from XXXX, aka Webster bank ) on XX/XX/XXXX, funds were flagged for review, next day, provided the requested documents via secure email, money was debited on XX/XX/XXXX and transfer stopped. XXXX does not answer their phone, on hold and then disconnects after 40 minutes repeatedly, secure email messages not responded to, and internal message system from the account are ignored This is in regards to an external transfer XXXX and additional verification. I did eventually speak with a CSR on a call back and asked for escalation to a supervisor, of course no supervisor responded, much like the secure email I responded to was not answered. The transfer amount was debited from my account but is just in limbo, the amount is {$10000.00}. Funds have been withdrawn but no transfer. At this point I just want to cancel this transfer, but am unable to reach this bank. Regardless of time of day, ridiculous hold times and then disconnected.
09/25/2022	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	XXXXX	Web	Older American
I am writing to you as a last resort. For the last several months I have been trying to contact Webster Bank in XXXX XXXX all to no avail. I have wrote countless letters and have tried numerous times to call them ( all you get is a recording to leave your name and number ) no one ever calls back. All I am trying to do is transfer money from my Savings to my checking account in order to pay my taxes. I am beginning to worry that there is something wrong with my accounts due to no response from the bank. I reside in XXXX and due to my age ( XXXX ) and XXXX I am not in a position to go to XXXX XXXX to sort this out. I am at my wits end trying to figure this out any help you could give me in getting a response from the bank would be greatly appreciated. My nephew has tried calling on my behalf and has gotten nowhere either and he tells me they require a drivers licence in order to set up online banking, I have never possessed a drivers Licence. I have had these accounts since XX/XX/1971 and never had this problem before. Please Help me.
10/26/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	FL 33027	Web
1- Open a High-Yield Savings account with XXXX owned by Webster Bank 2- After a month, interest rates started to go up in other banks but not in this bank 3- Decided to withdraw my funds from Webster on XX/XX/XXXX 4- Setup up external transfer with my regular bank XXXX XXXX XXXX XXXX Checking Account ) 5- Been waiting for two weeks for my transfer to happen but Webster Bank held my funds hostage and asked for a ) Latest bank statement of XXXX XXXX XXXXXXXX and b ) Copy of my Florida Driver 's License. I sent the documentation via their encrypted server ( as requested ) and called them a few times validating they received the documents. 6- They stated it would take up to 3 days to review/clear/reject the documentation 7- Today, on XX/XX/XXXX, received an email that they " Stopped '' my transfer without any explanation 8- And they also, eliminated my access to my account, the bank log in does not work 9- The transfer is for only {$5000.00} USD, not a large amount and they are holding my funds hostage, please need your help!
08/25/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Bounced checks or returned payments	CT 06053	Web
On XXXX XXXX, 2023, I stopped at Webster ATM to withdraw money from my checking account. The slip said invalid transaction. I physically went to the bank to ask why I could not take my money out. I was told that checks were stolen from my account. They froze my account, asked why I was not notified about this. After several days of going back and forth, was told you need to talk to Management. The bank says the Webster fraud called our landline. I called the fraud line, they apologized for not leaving a message on our answering machine. We were not home, at XXXX office. In the meantime if I had not gone into the bank to find this out. I would have continued to write checks and continued thinking everything was good. On XX/XX/XXXX they closed account and issued new a new one. Told we would get new cards 6-7 days new checks about 3 weeks. In the meantime bills were late. Because we were never informed of this happening. Webster should be held accountable for any late fees. XXXX fraud lines told how to leave messages?
07/24/2021	Yes	Checking or savings account Savings account	Closing an account Fees charged for closing account	NY 11222	Web
I reached out to HSA bank two weeks ago with the following e-mail : " Good evening - I recently transferred the balance of my HSA bank account to XXXX and saw that I was charged a {$25.00} account closure fee. Please advise why I was charged this fee despite being sent a letter from HSA Bank stating that accounts that were created while you service XXXX for HSAs would not incur such fees? See attached file for details. As such, it seems pretty clear this fee needs to be credited back to me. Given I have more medical expenses this could simply be sent to me as a disbursement via ACH or a check ( since the account is already closed ). '' Including an attachment with a scanned copy of a letter HSA Bank sent indicating there would be no account closure fees. Since then I received a generic response from a representative to call their 24/7 service line that either went to hold-music for thirty minutes before dropping or the call or a dead end " The person you are trying to reach has a voicemail box that is full. ''
12/13/2022	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CT 061XX	Web
Webster Bank HSA managed my XXXX account in XXXX. The company I work for selected XXXX XXXX XXXX to hold the XXXX account. Our funds were transfered from Webster to XXXX in XXXX. XXXX XXXX claims to have issued a check to our family orthodontist in XXXX in the amount of {$140.00}. My son 's last appointment with the orthodontist was in the first half of XXXX. In XXXX of XXXX, the orthodontist returned to us a check drawn on Webster Banker that was issued to the orthodonist in XX/XX/XXXX. XXXX Bank can't explain why they were holding {$140.00} of our money and their proposed resolution is to simply send us the money, leaving the issue of sorting out the tax consequenses and liabilities to me. I believe that Webster has completely failed in their obligation to account for our money and to comply with Federal tax law. I am asking the CFPB to request an audit of our account and to compel Webster Bank to deliver the {$140.00} to my active XXXX account holder with all tax records accurately adjusted.
07/11/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 78728	Web	Servicemember
Loan XXXX for Webster Bank. We switched banks from XXXX XXXX XXXX ( XXXX ) to XXXX and our autopayment was not processed by XXXX before the account was closed, despite being scheduled. The Bank Offices was CLOSED DUE TO COVID and appointment only and waiting list was 3 weeks. We scheduled asap as we could not see our account online. I have set up electronic notifications with WEBSTER and they are claiming the MAILED the late notice to my address. Not only did i not receive it via mail but they did NOT email it per my set up on their system. Now they are reporting 30 day past due on our account, reducing our score by 100 points. We called and explained this was a COVID related issue and have not been late in over 14 years and they REFUSE to assist. Ridiculous in this environment to ruin someone's credit due to COVID issues. ATTACHED MY ACCOUNT DETAILS THAT CLEARLY SHOWS EDELIVERY AND THEY SAID THEY MAILED THIS DURING COVID WHEN MAIL IS DELAYED. NOT FIRST TIME THEY CLAIM THEY MAILED NOTICE AND DID NOT RECIEVE.
11/20/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	GA 30906	Web	Older American
On XX/XX/XXXX, I completed an online application for a savings account that was offering High yield investment interest. On XXXX the XXXX my money was drafted from bank account and I haven't found where is it as of this moment. I was told by customer service that my money is not showing up because it stated that it would take 30 days to show up. But all I want is my money to be transferred back to my account. I placed a transfer for {$5000.00} because that is what the software required to get the rates that was being offered. There no Physical address for this Webster Bank on line. This just another scam by companies who are stealing from the poor. This bank needs to be closed down. This no way it takes 30 days just to see where my money, being electronically transferred, from my account in less than 4 days, but it will take 30 days to show up in my account as of right now it shows that I have a bank account with {$00.00} dollars. Please help me get my money back. I am 71 years, old and I am in XXXX.
12/27/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	CA 95670	Web
I have a health savings account with HSA Bank, A division of Webster Bank. For 2016 I need to distribute {$6900.00} for Dental, Medical, Vision and XXXX. I recently added my bank account info to their website in order to distribute money to my account for these expenses. Their website said this would allow me to get my funds more quickly. When I attempted to distribute funds to my bank account an error message said {$2500.00} was the daily limit. I distributed that amount to my bank account, but every time I try to make subsequent distribution, they block my account. I have called them numerous times and they say will fix it, but it keeps happening. This money belongs to me, not HSA Bank. They have no right to withhold my funds. I have incurred expenses to make the numerous calls because my only phone is a pre-paid cell phone and I have lost interest that I could have received as I would have placed these funds in my Money Market Account. I have already paid the bills out of my own funds.
10/17/2017	Yes	Checking or savings account Other banking product or service	Closing an account Fees charged for closing account	OH 43015	Web
I have an HSA that I was provided by my previous company XXXX XXXX. The HSA that I have a problem with is currently with " XXXX a division of Webster Bank N.A, member FDIC '' Now that have departed from my company, this bank wants to charge me a monthly fee to keep my account. So I used the funds and brought this account to a XXXX balance. I then called to close the account and I was told I couldnt do it, I need to complete a form and send it back. This process is so outdated its ridiculous, this bank allows me to login to my account with a finger print, but I can not close my account with a phone call or online?!?! Then I get the form via email today, they would like to charge me a fee of {$25.00} to close my account. When I asked the bank CSR what would happen if I did nothing, I was informed that I would continue to be charged fees even though my account is at {$0.00} I do not recall giving this bank permissions to put my account into an overdraft status so this is also concerning.
08/03/2023	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account	GA 30329	Web	Older American
First bank I started with was Sterling - then I don't remember - then XXXX XXXX - now Webster~ The bank has changed its name four times, I keep calling and they refuse to close my account and give me my money. ~ i moved to a different state and changed my phone number In order to log into the account, they need to send me a text message. They keep sending the text message to a phone that I no longer own. they will not accept my new phone number, and therefore i can't get into the account and close it. They keep asking me personal questions to confirm identity which I answer correctly. They're saying I'm not answering them correctly i've offered to send them copies of my driver 's license, my passport, my social security card, And they won't take any of them as proof of identity. I even offered to send them copies of old statements We're not talking about a lot of money, but whatever the amount is, it's mine. I have been trying for over 3 months, to no avail. How can you help?
01/16/2018	Yes	Checking or savings account Savings account	Closing an account Can't close your account	DC 20007	Web
Since the beginning of XX/XX/XXXX I have been trying to close my XXXX account. First I called for my balance and immediately deposited a check for that exact amount in my checking account. Little did I know a charge of {$2.00} for maintenance was pending. That caused the check to bounce despite them saying they would reverse the fee and it would n't happen. I also got a bounced check fee of {$12.00} from my bank ) as well as a {$30.00} fee from the XXXX account. Then they said to do it electronically but the amount in the account was over the threshold. I had to write a letter but it kept adding to the time it was and is still has n't closed. Finally after complaining, they called me and said they would wire the funds. They called two hours later saying it was too late in the day to do it. As both my bank and theirs was still open, this is further example of them jerking me around. No one should have to go through this hassle to close an account. The bank is XXXX XXXX in XXXX, WI
06/24/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	NY 11102	Web	Older American
I WASN'T A CUSTOMER OF THE FINANCIAL INSTITUTION BUT SOME HOW ANOTHER BANK INSTITUTION TOOK OVER AND I STARTED GETTING INTO PROBLEMS THAT WASN'T ONLY MINE PROBLEMS. I AM A SENIOR CITIZEN AND ALSO A XXXX PERSON DUE THAT I AM XXXX XXXX XXXX XXXX XXXX AND I MY ONLY WAYS OF CONTACTING IS THROUGH EMAILS, TEXTING AND WRITTEN MESSAGES, DUES TO THAT FACT, THE THIRD FINANCIAL INSTITUTION THAT SUPPOSEDLY TOOK OVER HAVE BEEN SERVICING THE CUSTOMERS ACCOUNTS AS JUST A FRONT OF THE REALLY AND REAL FINANCIAL INSTITUTION, THAT HAVE CREATED A HUGE PROBLEMS IN SIGNING DIRECT TO BANK, HAVE CREATED A DISCRIMINATION AGAINST THE TARGETED SENIORS CITIZENS AND PEOPLES WITH XXXX. MY ACCOUNT HAVE BEEN CONTINUES BLOCKED MONTHS BY MONTH AND IT HAVE BEEN VERY MUCH A PROBLEMS TO PAY {$24.00} DOLLARS AND MORES THAN THREE TIMES IN THE SAME WEEK TO GO IN PERSON TO THE BANK. THERE ARE AT LOTS OF CONSTITUTIONAL HUMANS RIGHTS VIOLATION AGAINST THE SENIORS CITIZENS AND THE DISABLES AMERICANS PEOPLES. THANK YOU
09/08/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 065XX	Web	Older American
On Fri afternoon XX/XX/XXXX22 I received Webster bank checking account statement in mail to see a photostat of one of my checks rewritten payable to unknown person in new amount if {$6100.00}. Bank said come in Mon. Then I filed mail fraud reports with : 1 ) XXXX XXXX case # XXXX XXXX ) XXXX XXXXCase # XXXX Monday XX/XX/XXXX I closed that check account at Webster and transferred balance to new account. Branch Manager XXXX XXXX. Filed fraud claim and asked for my money back. Was told they could see the money had been paid at a Bank XXXX XXXX. That this claim would be forwarded to XXXX to investigate. That it would take MINIMUM 120 days for investigation to start/complete and more time for refund. Meanwhile days later received XXXX postcard charging me {$37.00} fee each for 3 items they said paid with insufficient funds. Webster took out of old account on XX/XX/XXXX. Bank then told me I wouldnt get refund of these fees if at all til end of investigation on the check fraud.
02/17/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	NY 10543	Web
XX/XX/XXXX I had a civil claim judgement against me in favor of Webster Bank. The amount that I owed was {$4600.00} I have paid this balance in full with a final payment of {$1000.00} on XX/XX/XXXX. I have tried to get in touch by phone several times with the fraud investigator who handled this case and who also works for Webster Bank. Her name is XXXX XXXX. She never answers the phone and I have called her number XXXX and left numerous voicemails and she does n't return my calls. I am only calling her to see if my final payment of {$1000.00} was received and she never answers her phone or returns my calls. I am showing on my XXXX credit report that this public record against me is still listed on my credit file which it should n't be since I made the payment in full. I want this removed from my XXXX credit file as soon as possible. I have every receipt to prove that I made the total payments of {$4600.00} that I owed and can furnish all of the receipts if needed.
02/22/2020	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Transaction was not authorized	IL 60657	Web
I opened a HSA savings account with XXXX XXXX with {$1000.00} in 2012 ( I believe ). I never used these funds. At some point XXXX XXXX A DIV OF WEBSTER BANK bought out the account and started charging fees against my knowledge and permission. I did not authorize this nor would I have held the account with them. I started out with {$1000.00} but the account ended up with {$850.00} which was turned over to the state for unclaimed property ( I do not have this money as I await due process from the state ). I called XXXX and they stated they can not do anything for the account nor refund any money they illegally took. I would like XXXX to refund the fees that were illegally charged. I signed no documents with them allowing fees to be charged. I can not upload any documents regarding this because XXXX never sent me any paperwork regarding buying out my account from XXXX but I did find out the name of the bank and account number from the states unclaimed website.
02/17/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	VA 239XX	Web
On XX/XX/2022 I initiated a transfer from WebsterBank to my XXXXXXXX XXXX for XXXX XXXX and the mines to be deposited on XX/XX/2022. WebsterBank stated I need to verify the account which I did. On XX/XX/2022 I received an email from WebsterBank that my transfer had been stopped due to needing further verification. The amount of the transfer was XXXX. I needed to send in my most recent bank statement from XXXX and my drivers license. I sent in the following information on XX/XX/2022 at XXXX pm. On XX/XX/2022 I called WebsterBank once again to find out the status of the transfer and was told my drivers license was not sufficient. While the agent was on the phone I sent yet another picture of my drivers license in an email. The agent, XXXX, states she has received the information and will forward it to the back office. What exactly is the back office? All I know is that WebsterBamk has my money and will not send to my other savings account. This is unacceptable.
02/06/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CT 060XX	Web
I have an account with Webster bank. Originally, it was a revolving line of credit. Recently, I renegotiated terms with the bank to convert it into a fixed loan. XXXX, despite 4 attempts to make them read the note from the bank, fails to update the account to reflect it as a loan instead of a revolving account. Additionally when the method of verification has been requested the last two disputes, XXXX has failed to provide their method of verification within any time frame, let alone the 15 days set forth by FCRA. When I request that the report be deleted, XXXX also refuses to do that. What do they do out of curiosity? They are violating federal law by reporting this inaccurate and untimely information on my file. If that wasn't bad enough, they violate federal law again with impunity as they refuse to recognize my request for method of verification and when called out on it blatantly continue to violate the law by not removing the now unverified account.
12/13/2016	Yes	Mortgage Other mortgage	Credit decision / Underwriting	CT 068XX	Web
We filed a construction loan application with Webster Bank XX/XX/XXXX. Admittedly, we had some delays due to finalizing the plans of the home. Once we were ready to close on the loan, and submitted the final contract to the bank, we have had delay after delay due to the inefficiency and lack of attention to detail of the underwriting process. We have had documentation requests come through piecemeal XXXX and XXXX documents at a time. As we fulfill the requests, new and different documents are requested. Further, they have asked for some documents 2 or 3 times, despite our already providing them. It is now XX/XX/XXXX, and our appraisal is expiring for a second time - requiring further delays to the closing date. We have been prompt and punctual through this process but the underwriter turn around is approximately 2 weeks from each delivery. This is unnecessarily drawn out and the goal keeps changing leading to inefficiencies and consumer burden.
11/12/2015	Yes	Mortgage Home equity loan or line of credit	Application, originator, mortgage broker	CT 06790	Web	Older American
I have a mortgage with Webster Bank on a condo worth {$100000.00}. The balance after 12 years is {$47000.00} and the mortgage started at about {$59000.00}. My car broke down from shoddy repairs at a dealer and I applied for a Home Equity Line of Credit for {$5000.00} to {$10000.00} and the rejection letter I got today says I applied for a loan fro {$32000.00}. They are a predatory lender when trying to refinance or apply for refinance or anything regarding an existing mortgage. I asked for a copy of my application I made over the phone with my local branch XXXX and have n't gotten it yet. I was referred to XXXX Credit Counseling XXXX XXXX whom I have been to when I got the mortgage on my house XXXX. I have had nothing but trouble with identity theft since. Webster Bank put all these identity theft flags on all my accounts and did not take that into consideration when I applied for my loan. I applied over the phone XXXX XXXX XXXX XXXX, XXXX, CT
07/11/2017	Yes	Checking or savings account Checking account	Closing an account Fees charged for closing account	NY 10312	Web
I am trying to close my Webster bank account. It had {$10000.00} in it. I transferred the {$10000.00} out and the transfer finalized on XX/XX/XXXX. There was {$0.00} left in the account. Once I confirmed the transfer went through on XX/XX/XXXX I requested the account to be closed. However, on XX/XX/XXXX they charged me with a {$21.00} monthly maintenance fee because I had less than {$10000.00} average daily balance for my statement closing on XX/XX/XXXX. Now Webster is telling me they ca n't close the account cause there is a negative balance. I simply transferred the money out of the account with the intention of closing the account once the transfer was finalized. Tried calling up two times and they refuse to waive the fee or close the account since it 's negative. This is a round about way of charging me a fee to close my account. Very wrong. Asked to speak to a supervisor, said there are none available. Please help!
07/06/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	TX 78504	Web	Older American
My husband and I have an XXXX Account that we haven't been able to use for a few weeks now and we do have money in our account. we have tried to call them several times and the response is always " the XXXX department is not available please leave a message '' We leave messages and they never call us back. We need to pay for health appointments and we always use this card and now we have no way to access this XXXX Account We need help. On the upper left side under the XXXX it says A Division of Webster Bank. N. A This is a Debit XXXX card. The # in the back is XXXX or XXXX. Lower right back of the card has a little star in a square with XXXX under the star In the bottom of back of card in small print it says This card is issued by XXXX XXXX pursuant to a license from XXXX XXXX XXXX XXXX XXXX. I hope you can help us resolve this issue. Thank you XXXX XXXX XXXX My email is XXXX My husband XXXX XXXX also has a XXXX card.
09/13/2016	Yes	Mortgage Conventional adjustable mortgage (ARM)	Application, originator, mortgage broker	CT 06811	Web
when I first applied for mortgage at webster Bank in Ct, I had my old house in the market XX/XX/XXXX and prety much a closing date set up. but webster bank broker told me that the only program that I could qualify was XXXX arm flexible rate but after one year in that mortgage I could apply for refinance to get out off. because I had another house on my name even if I had a closing sale date and I was making only XXXX +- a year but my income was good with a XXXX % down payment I would get the house I was applying for. after one year I did apply for refinance and was denied and told to wait another year did again and denied, every attempt I have made with webster bank either for refinance or mortgage modification fail until my house went in to foreclosure and I was forced to file a bankruptcy and after there accept a modification from the bank at their own terms so I could staay in the house even with a high interest rates
01/26/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CT 060XX	Web
On XX/XX/23 I went to XXXX XXXX in XXXX CT. I asked for a domestic wire transfer to XXXX XXXX in NY acting on behalf of XXXX XXXX XXXX XXXX and a foreign transfer to their lawyers in XXXX XXXX, XXXX. The information that was provided to me to initiate the transfers was from XXXX XXXX where I have a trust in XXXX. At over XXXX hours neither recipient had received the funds. What was most concerning was that the XXXX could not provide me with any documentation on the status of the wire. I use XXXX now known as XXXX. If a similar situation occurs where a recipient denies receiving the wire, they provide me with a full report with exactly where the funds went ie which bank, which account etc. I am appalled that XXXX not only is unable to do this but can provide no pertinent information as to the status. I am selling our home in XXXX which is in the trust and am unable to close until these fees have been received.
05/06/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11701	Web
Once again I feel that Webster Bank is up to there unethical and unscrupulous tactics by defrauding unsuspecting customers with a service fee of {$3.00} without even letting there customers know of there intent to charge a service fee. I was never sent any emails, letters or correspondence alerting me or advising me that Webster Bank was implementing such a bad faith policy. I feel that I am being taken advantage of and defrauded by this unlawful and illegal activity. I feel like Im being singled out because I am on XXXX XXXX XXXXXXXX that is XXXX deposited every month into this account and regrettably is in the XXXX of {$660.00}. I feel like penalizing customers that are unfortunately poor or have an extremely low income that is significantly below poverty levels is wrong. I feel that Webster Bank can not be trusted and they certainly are not honorable, reputable or trustworthy ripping off their customers.
11/18/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NC 27519	Web
HSA Bank delayed closing my account for over 6 months and continued to charge account maintenance fees. I sent a transfer form to HSA Bank on XX/XX/2016. HSA Bank acknowledged in a phone call with me on XX/XX/2016 that they received the form on XX/XX/2016. During the XX/XX/XXXX phone call, HSA Bank said it would take 4-6 weeks to transfer my funds out. The funds did not transfer out. I called back on XX/XX/2016 and HSA Bank said it would take another 6-8 weeks to transfer out. HSA Bank finally transferred out my money on XX/XX/2016. HSA Bank never indicated there was a problem with the transfer, they just delayed it for 6+ months and continued collecting fees. These were investment funds at HSA Bank and at the new bank that I transferred the funds to. In the time from XX/XX/XXXX to XXXX the investment ( XXXX ) increased in value by over 13 %. HSA Bank 's delay cost me over {$1300.00} in return on investment.
04/24/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Wrong amount charged or received	AP XXXXX	Web	Servicemember
XXXX XXXX and Webster bank. Several problems : 1. Requested through another bank to transfer funds out. It's been 20 days and despite several promises, nothing. Very long transaction just to make a transfer. 2. Even with the long wait to transfer, they were able to send a check for the wrong amount and for benefit of the wrong person but under my account number. The gaining bank called me and was very confused. An hour on the phone corrected it! 3. As a veteran when seeking VA medical care, the bank can't deposit funds employer contributions to my account. That changed on XX/XX/2016, under the Veterans Health Care Choice Improvement act. Did XXXX XXXX change their continued policy of not depositing those funds? Nope. This bank is the worst financial institution I have dealt with. Very poor and customer service is non-existent even after making several calls to the bank with their promises to fix!
12/01/2017	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CT 06511	Web
I opened a Webster bank account with a promotional code XXXX {$350.00}. Based on a discussion with a banker on XXXX XXXX in XXXX XXXX XXXX XXXX XXXX, CT XXXX location I was told that if I meet the requirement of having a direct deposit of {$500.00} or more by XXXX/XXXX/2017, I will get the {$350.00}. However, when I contacted Webster bank online to inquire about the status of the bonus I was told I am not eligible because I did not meet the minimum opening deposit of {$500.00}. This requirement was not relayed to me by the banker during my XXXX XXXX meeting, nor it is explicitly stated in the terms of the promotion. If this type of account does require this amount of opening deposit as Webster representative claims, I should not have been allowed to open it in the first place with a lesser amount. I did fulfill all the other terms of the promotion, i.e. over {$500.00} in payroll direct deposit.
10/17/2022	Yes	Checking or savings account Savings account	Managing an account Fee problem	CA 941XX	Web
Despite Regulation D being lifted, XXXX XXXX through Webster Bank has charged me two savings excess withdrawal fees ( {$40.00} on XX/XX/XXXX and {$60.00} on XX/XX/XXXX ). The first one I tried removing after talking to them, where they claimed Regulation D was not in effect. As I did exceed 6 transactions, I did not push further. However, I was charged {$60.00} a second time for this past cycle. This time I did NOT exceed 6 withdrawals. While there were more than 6 transactions, these were microdeposits and withdrawals for external account verification which resulted in {$0.00} being taken out. Even if Regulation D was not in effect, these should not be counted ( and indeed I have never been charged such fees for microdeposits with other banks when Regulation D was in effect ). I believe I made only 4 real withdrawals which resulted in money being taken out and not being immediately returned.
02/17/2022	Yes	Checking or savings account Savings account	Closing an account Can't close your account	CT 060XX	Web
My Husband of XXXX years passed on XX/XX/XXXX and Webster Bank will not accept my Probate Degree Without a Proceeding in order to access the money in my late husbands checking and savings account. His estate was under $ XXXX so Probate issued a Decree without a Proceeding. Webster Bank wants an appointment letter. In order to get that, my attorney would need to open the open the claim and file a Small Claim which is not required otherwise. That would cost me $ XXXX which is more than the money combined in both accounts. XXXX had a will that left everything to me. I was an authorized signer on the checking account that was opened in early XXXX. I have full recollection of XXXX having me sign the papers. I have written and signed checks from time to time ever since the a account was open. Webster claims I am not listed as a signer. Can you help me access the money and close the accounts.
10/03/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 065XX	Web
On XX/XX/XXXX a check I wrote was stolen out of the mail and altered when I went into my Webster account on XX/XX/XXXX to make on electronic payment my balance was XXXX dollars I went into my transaction history and saw a check I wrote out to XXXX XXXX for {$440.00} was altered with a different name and dollar amount was changed to {$4400.00} I went to Webster bank on Friday XX/XX/XXXX filled out all paperwork work Im going on XXXX months still has not put the money back into my account I was told it can take 8 months before this money is placed back into my account I am the only source of income in my house hold this is hurting me financially I feel there process for placing the money that was stolen out of my account is horrible basically what Webster Bank is telling me until XXXX refund the money to them, then they will put it back into my account this is terrible customer service.
11/06/2021	Yes	Checking or savings account Other banking product or service	Closing an account Company closed your account	TN 37086	Web
Hello, most noble officials! I have had the measure taken to close my account with XXXX XXXX, which I am happy with. My issue is that when I called today, the XX/XX/XXXXto their customer service line at XXXX, I was told that I could not receive a confirmation via email of my closure. I knew that was not right, so after calling back again at XXXX, which was not supposed to happen, I had to wait 16 minutes for a resolution. This comes after an agent mocked me on the phone when I replied to her statement about her auditory difficulties. She said that she could not make out what I was saying, and I simply replied that I had full bars for a signal. She continually said she could not hear me. Finally, she transferred me after a hassle supreme. Everything is good, but their reps need a little fine-tuning with the customer side of things. Play with your own time, you know? Thank you...
11/08/2023	Yes	Checking or savings account Savings account	Managing an account Fee problem	IL 60618	Web	Servicemember
On XX/XX/2023 I received a letter from XXXX XXXX XXXXXXXX, Wisconsin informing me new fees have been applied to my account : Charges to your account are effective as of the date of this letter. The letter is dated XX/XX/2023. The new fees applied are : ( a ) {$1.00} Monthly XXXX service fee when the account balance is less than {$3000.00} ( b ) {$25.00} account closure fee payable when the account is closed. I received no warning of the new fee schedule before the fees were applied. I received no option to close the account without paying the {$25.00} account closure fee. The fee schedule is explicitly addressed in the CFBP 1034 ( c ) Advisory Opinion published on XX/XX/2023. I am requesting the CFPB advocate on my behalf to compel XXXX XXXX XXXXXXXX, Wisconsin to reverse all junk fees and provide an option to remove my funds and close the account. Thank you.
12/13/2019	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 061XX	Web
On XXXX XXXX, 2019 I noticed large amounts of money being deposited into my bank account got acceptance emails from Webster Bank accepting these funds I called them right away I explained that I did apply for a loan but the amount that I applied for was not that amount and why were these funds being transferred into my account and being held at this point I was told that the company that was the posit in monies was a fraudulent company and that they will be charging me return ban check fees, I tried to explain to them and successfully that the loan that I applied for was for XXXX and that it wasn’t even processed yet. I also noted that even though they claim that my account was closed yesterday these people still deposited large numbers of monies into my account again and not only response I got was I’m responsible and they’re closing my account and charging me the fees.
09/01/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process Payment process	CT 06811	Web	Older American
Webster " upgraded '' their computer system after merger. In reality, implemented a brand new system. None of the information from the previous system was transferred. I had the account # and routing # for a checking account that was not moved over. Likewise, I had a recurring automatic payment from that checking account set up. It was not moved over to the new system. When the payment wasn't automatically processed, the bank had the audacity to call and leave a voicemail message on our phone from the collections department with all the standard verbal threats. Adding insult to injury, they applied a late charge on the payment. I have called three times, talked to over 15 staff members, and been promised a call back by a customer service supervisor three times. I have yet to receive a single return call. This was one of the worst IT implementations I have ever seen.
11/09/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	TX 786XX	Web
At an old job, I was signed up for an HSA account with HSA Bank out of XXXX, WI. After leaving that job, I spend the HSA down and then attempted to close the account in XX/XX/2016. I contacted them and exchanged closing documents in XX/XX/2016. In XX/XX/2016, they charged me a fee for no remaining balance. I contacted them and told them I 'd closed the account. They apologized and said it had n't been closed due to a fake oversight, and said they would close it. XX/XX/2016, I get another statement. I call them and they claim they will " expedite '' the closure. At this point, it feels like HSA Bank is refusing to close my account even though I have sent in all the paperwork so that they can continue to assess fees forever and it is impacting my credit. They are not a legitimate enterprise with these practices, and neither you nor your company should bank with them.
12/05/2020	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	TX 75252	Web
On a XXXX you are told the benefits are : 1. Funds contributed are pretax and you wont be taxed on funds spent on your healthcare. 2. Funds that are not spent do not lost at the end of the year. 3. You will earn interest on that contributed funds. 4. Contributed funds are yours for use regardless of employment status, the company you work for, and through your retirement. What isnt disclosed is that, in scenario 3, to maintain the account, the bank will charge a monthly account maintenance fee that is higher than the interest earned. If you choose to withdraw the funds from the account, you are then penalized at a higher tax rate by the IRS. I am paying for XXXX coverage and was told that XXXX is not covering the charges for my HSA. This is a total scam! An employee may as well take the XXXX with the upfront tax break for the amount they will use each year.
10/26/2017	Yes	Checking or savings account Checking account	Managing an account Banking errors	NY 105XX	Web	Older American
I opened a premier checking account with the bank on XXXX/XXXX/XXXX in response to a promotional reward offer send to me in the mail. As per the offer the bank supposed to credit the reward of {$350.00} on XXXX/XXXX/XXXX. But to my surprise the bank credited only {$100.00}. I sent an email to the customer service and they said this kind of problem has to be taken up with the person at the branch where you opened the account. So called the bank ask for XXXX XXXX. I was told that XXXX is coming only at XXXX. I called at XXXX then I was told he is coming at XXXX. Again I called at XXXX and spock with XXXX. He said he will get back to me but he never did. I called him again in the afternoon then he said it will be credited tomarrow or early next week.The credit did n't come to my account until XXXX/XXXX/XXXX and I was frustrated on this matter and I closed the account.
01/03/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CA 92626	Web
I deposited money to my new XXXX XXXX high yield savings account from another bank ( XXXX ) 3 weeks ago. My other XXXX account had been verified prior with confirming micro deposits. On XX/XX/22 I tried to log into my online XXXX XXXX account. And it did not show any accounts open. I called XXXXXXXX XXXX. Turned out the account was under review. And it may take up to 90 days to resolve it. While the account is under review I don't have access to my online Banking and can not move funds. I can not close my account either. I need to transfer money back to my other checking account ASAP. I need to pay rent and other bills!! I called XXXX XXXXt many times and spoke to several supervisors, asked to close my account. I was told they could not do anything while my account was under review. I need to get an immediate access to my funds and close the account with XXXX.
06/21/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Banking errors	IL 60616	Web
I applied, and was approved for a new {$10000.00} XXXX bank CD with XXXX XXXX ( powered by Webster Bank ) XXXX XX/XX/XXXX. I noticed that {$10000.00} was taken out of my funding source XXXX XXXX XXXX XXXX the very next day ( XX/XX/XXXX ) for this CD. Then, I opened an online account with XXXX XXXX and noticed that my balance for my CD is still showing as {$0.00}, even to this day ( XX/XX/XXXX ). How come? I should have received daily accrued interest with XXXX XXXX ( Webster Bank ) through this CD since XX/XX/XXXX, when they successfully withdrew my money from XXXXXXXX XXXX. I called and talked to a supervisor yesterday at XXXX XXXX customer service, and he said that I should see my {$10000.00} balance finally appear in my CD account by XX/XX/XXXX. But this delay in acknowledging receipt of my {$10000.00} is a deceptive banking practice by XXXX XXXX, no?
02/05/2019	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	TX 78216	Web
I have been trying for over 5 weeks to work with XXXX XXXX to transfer my health savings account balance from XXXX XXXX XXXX to XXXX XXXX XXXX accounts. I have called them multiple times and have been given incorrect information how to transfer my funds. 2 reps told me I could do it by calling and they inform me it will take affect within 24 to 48 hours. However when check my balances it is still not done. I call back and they tell me the transfer did not go through due to errors on their end. Other reps tell me I have to complete and mail back forms which I have also done. Then when I call I am told they have no record of me sending forms. I need your help in resolving this issue and I have run out of options dealing with XXXX XXXX for a simple funds transfer request. I do not have access to my funds which I need for medical treatment for over 5 weeks!
07/24/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CT 06513	Web
Between XX/XX/2023 and XX/XX/2023, Webster Bank planned to implement system upgrade and all accounts were not accessible to all of their clients, including me. Webster Bank said that access to my account would be restored today, XX/XX/2023. I was unable to log in today and access my account online and also through their mobile banking app on my phone. I called the customer service line and was on the phone with the representative. She was unable to help me and said that my account sill needed to be " set up '' for access and she would initiate that process. She said that it would take three days. I need to access my account right away. Them having to shut down access for the weekend for the system upgrade was inconvenient and not ideal, but I accepted it. Them not being able to give me access to my account for another three days is not acceptable.
06/04/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	CT 06512	Web
I have a debit/credit card with Webster Bank and a checking account. In looking at my statement there were a number of XXXX purchases made using my card. I called XXXX and Webster to report that these purchases were not authorized by me. I told them that I would like a new card and to stop any purchases on the old card. In speaking with XXXX they did their investigation and credited me XXXX for the unauthorized purchases. I was very happy about that. I just received a letter from Webster Bank telling me that in doing their investigation, they have not found any errors and will be taking back the credits of XXXX. The case number on the letter is XXXX. I just spoke with a number of agents and the dispute dept. at Webster Bank and they could not give me any reason as to why they are taking the credits back off of my account. Needless to say, I am livid.
10/11/2017	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	MA 02148	Web
I contacted Webster Bank and I provided my SSN and the Bank Account number but webster insisted I go into branch to " verify '' my information. I was traveling at this time and am currently located in XXXX for ~week. Webster has ~ {$10000.00} of my money and they refused to provide help and insisted I go into branch to remove some nonsense security freeze on my account. Generally I like webster but there on-phone reps Supervisor XXXX and frontline rep XXXX can not deny access to my money because they feel like it. Frankly I think its criminal that a bank can deny access to funds because they feel like it. They even refused to provide information as to how I could get my funds insisting I must go into branch. I would like compensation for any travels I had to do to go into branch and a revision of the stupid policies at webster on security holds
07/23/2017	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	FL 33811	Web	Older American
In XXXX of 2015 my father, XXXX XXXX XXXX, fell ill. I went to his bank to take out some money for his medical bills, my name was also on the account, only to discover the money was gone. {$250000.00}! Spoke to a bank officer and was told they had flagged the account as possible elderly abuse. I informed the police that there had been fraud committed. They investigated and the caretaker was convicted of this crime. The bank 's fraud department said there was nothing they would do about it. My father had developed XXXX and was taken advantage of. I know the banks have insurance to cover these things. I have attached the bank statements to verify this, also the health proxy to my sister XXXX XXXX to prove he was not in his right mind, also a copy of the front page of newspaper showing what had occured. I can only hope that you can help.
01/20/2017	Yes	Mortgage Conventional fixed mortgage	Settlement process and costs	CT 064XX	Web
Websterbank delayed closing to charge me rate lock extension fees. Assured me for weeks wevwere all set and ready to close but the last 2 weeks before rate lock end came up with all kinds of things needed to verify before closing. Was in contact with their mortgage agent through out the process and he sssured me we would be ok. Said do n't worry about if it ran over he would get the rate extended. One week before closing I received the final closing documents that reflected a rate lock extension charge. Websterbank agent told me to just sign it because if I did n't it could delay closing by 3 days for new paperwork. He would take care of rebating me the charge after closing. After closing no one wanted to talk with me and no one would call me back. I have emails and texts to verify their intensional delays to incur cost for me
07/28/2018	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	AZ 85340	Web	Servicemember
Trying to move XXXX account to another financial institution. Transfer Request was sent by fax on XX/XX/2018 to XXXX. Called XXXX Bank 10 days later to see if the check had been sent to the other institution. XXXX Bank had no record of receiving any fax. Sent another fund transfer request to XXXX Bank on XX/XX/18. Contacted XXXX Bank and talked to XXXX on XX/XX/18 to make sure that they had received the fax. XXXX told me that the only way to be sure they received the fax was to call the following day after the transfer request was entered into the system. I called on XX/XX/18 and talked to XXXX and was told that I would have to call back on Monday XX/XX/18 since it takes XXXX hours to have transfer requests entered into the system. Asked to talk to a supervisor, and after being on hold for XXXX minutes I was disconnected.
08/17/2021	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 068XX	Web
Webster Bank lost my tax escrow money and has not paid the XXXX XXXX for the Town of XXXX, CT. I am now delinquent on my XXXX XXXX and am at risk of XXXX legal action. I have paid my taxes through an escrow account with Webster Bank. On XX/XX/2021, Webster Bank deducted {$11000.00} from my escrow account to pay my XXXX XXXX due XX/XX/XXXX and delinquent XX/XX/XXXX. As of today, XX/XX/XXXX, the XXXX has not received payment from Webster and I am accruing interest and potential tax liens by the town. I have been calling Webster for weeks to try and get answers about where my missing money is. I am getting delinquency notices from the XXXX. Webster has no answers when I call, promising to call me back, and then never calls me back. Weeks have gone by and this issue is unresolved. Webster is giving me the run around.
07/20/2021	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account	TX 78750	Web
My employer used to provide a Health Savings account with XXXX XXXX. Starting XXXX XX/XX/2021, my employer switched to a different company for managing HSA accounts. As a part of the transfer, my account balance was supposed to be liquidated and transferred over to the new provider. I had a brokerage account linked to my HSA Bank account. This brokerage account was with XXXX XXXX and was opened at the behest of HSA Bank. Unfortunately, during the transfer, my cash funds in linked XXXX XXXX account were not liquidated and HSA Bank simply closed the HSA Bank account leaving my XXXX XXXX account orphan. XXXX XXXX tells me that they can only transfer the balance back to the original HSA Bank account since the account was opened by them. As the HSA Bank account is closed, my funds in XXXX XXXX are stuck in a limbo.
02/08/2019	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	MA 024XX	Web
I have an HSA account with XXXX. Because it charges monthly fees, I decided to open a new custodian account at XXXX. On XX/XX/XXXX, my new custodian sent the transfer request to XXXX. However, XXXX claimed it never received the request. On XX/XX/XXXX, I asked my new custodian to send the second transfer request. On XX/XX/XXXX, I called XXXX to check if it has received the transfer request. The customer service representative said they have not received any forms. During XXXX to XXXX, XXXX continued to charge me {$14.00} fees. I expressed my frustration to the CSR over the phone. She later told me that they did receive the form for XXXX XXXX, but not XXXX XXXX. Obviously, it was a lie. I expect the XXXX can process my request and send my money ( and refund of extra charge ) to my new custodian immediately.
03/08/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT XXXXX	Web	Older American
I was a victim of a scam I immediately contacted my Bank and asked for help because the charges were pending they would stop or take action to protect my account/monies It took three days to post and by that time my money was gone XXXX I opened a dispute but they denied it saying it was my fault because I did what person calling told me to do When I got the letter from the bank denying I called again and ask to reopen they did that but denied again The other party involved in this scam is called XXXX XXXX I have filed a complaint against them as well I am a XXXX XXXX on a fixed income the compliant ID associated with this issue is XXXXBoth parties have denied my dispute each time I have tried to resolve they say it was fault because I followed the instruction I was giving by the person who called I am at a loss
06/23/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	CT 06405	Web	Older American
I just received a call from XXXX XXXX, XXXX XXXX Webster Bank branch manager. She told me that my line of credit application was denied because my home was appraised at {$140000.00} without anyone coming inside to look at it. Less than 3 months ago, Webster Bank sent in an appraiser and my home was valued at {$200000.00}. XXXX XXXX told me that if I wanted an accurate appraisal I would have to pay an additional {$550.00} for an interior appraisal. BAIT & SWITCH! I spent many hours obtaining documentation for XXXX XXXX, and after I have done all that, XXXX agreed that the {$140000.00} appraisal was not accurate, but I could get an accurate appraisal if I spent {$550.00} for an appraiser to come inside my home. This was not explained upfront. This is XXXX & XXXX.
02/18/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MA 024XX	Web
Good morning, I recently refinance my primary mortgage with XXXX XXXX. XXXX XXXX asked to subordinate Webster Bank HELOC and I made this requested on XX/XX/XXXX. It has been more than two month now that both XXXX XXXX and myself have reached out to Webster Bank subordination request and branch manager for assistance. However, no response from subordination request department at all. So I decided to closed Webster HELOC account. Today, XXXX XXXX reached out to me saying on XX/XX/XXXX Webster hard pulled my credit asked me for explanation. I dont know why Webster hard pull my credit? I dont know what its for? I have not apply anything with Webster Bank. For subordination request there is no need to hard pull credit or at lease let me know its part of process?
06/08/2017	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MA 02139	Web
Webster Bank advertised a {$350.00} bonus for opening a checking account by XX/XX/XXXX and making a payroll direct deposit by XX/XX/XXXX . I opened my account on XX/XX/XXXX , and a payroll direct deposit occurred on XX/XX/XXXX . The terms of the promotion stated that the {$350.00} bonus would be deposited by XX/XX/XXXX , but that did not happen. On XX/XX/XXXX , I sent a secure message to inquire about the bonus, and was denied because I supposedly did not have a payroll deposit to the account. I replied pointing out the payroll direct deposit on XX/XX/XXXX from my employer, and on XX/XX/XXXX , was told that I would hear back after more research was done. Today is XX/XX/XXXX ( over 2 weeks later ), and I have heard no additional information.
01/13/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	WI 537XX	Web
I have placed a request of transfer of Health Savings Account funds from HSA Bank to another custodian since early XXXX. I have contacted HSA Bank several times to inquire on the transfer status. Each time I am confronted with another delay and excuse why they wo n't release the funds. The last time ( XXXX XXXX, 2017 ) I was told that they require up to 6 weeks to process a payment. It is beyond reasonable that a banking institution would require such a duration to perform an action like this. At this point, I believe the funds are being withheld with undo and intentional delay for financial gain of interest and/or fees by HSA Bank. A definition of fraud is a deliberate deception to secure unfair or unlawful gain, or to deprive a victim of a legal right.
06/22/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	ME 040XX	Web
I have a HSA account with hsabank, a division of Webster Bank N.A. from my prior employer. My new employer offers the high deductible medical coverage with a HAS account and it turns out my new employer also uses hasbank. In early XXXX of 2016 I called hasbank and requested they transfer the remaining funds from my prior account to my new hsa account with my new employer. The hsabank customer service representative took my information and submitted the request. As of XXXX XXXX, 2016 the transfer has not taken place. I have call hsabank several time to ask why and the customer service representative was very nice but they could not tell me why the transfer had not taken place other than to say that they were several month behind in processing requests.
08/21/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	RI 02889	Web	Servicemember
I went into the Branch of Webster Bank on XX/XX/19. I deposited XXXX {$20.00} 's. One was not verified. It came out. Then I put it back in. It then registered. Before I could hit the complete deposit. The screen went blank and my card and portion of the {$20.00} 's put in were kicked back. I counted the money and realized XXXX {$20.00} 's were missing. There was a glitch in the ATM. A letter is being sent. Declining the return of the funds not given. Webster claims the ATM with the Glitch was accurate. I am not chasing money I am not entitled to and don't appreciate Webster 's handling of their ATM in the middle of a deposit. I'd rather my money gone into my account and this be the end of the matter. No I am chasing funds because of an ATM glitch.
03/12/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	TX 77845	Web
On XX/XX/19, I issued instructions and executed the forms necessary to facilitate a custodial transfer of XXXX XXXX Account monies ( {$5000.00} ) FROM : XXXX XXXX, XXXX XXXX XXXX, WI XXXX TO : a newly established account at a new banking institution of choice. ( XXXX ) XXXX has been very helpful in assisting me with the paperwork needed for this transfer and they have even joined with me in three way phone calls to XXXX XXXX trying to complete this process. As of today, ( XX/XX/19 ) my monies still have NOT been released to my new banking institution. I suspect deliberate delays, lies, and deceptive practices have become common business practice at this Webster Bank. I want my XXXX monies transferred now. Your attention is appreciated.
01/25/2017	Yes	Bank account or service Savings account	Making/receiving payments, sending money	CT 067XX	Web
I currently work for XXXX and have an HSA account through HSA Bank. I earned health incentives in XX/XX/XXXX. One of the services was performed on XX/XX/XXXX However, HSA Bank did not deposit the incentive into my account until XX/XX/XXXX. I understand it is XXXX 's policy that incentives deposited in XX/XX/XXXX are put towards your XX/XX/XXXX contribution ; but I do n't believe it is fair when other co-workers of mine had doctor 's appointments in XX/XX/XXXX and had their incentives deposited in XX/XX/XXXX towards their XX/XX/XXXX contribution. I think that if you earned something in XX/XX/XXXX, it should be deposited towards your XX/XX/XXXX or else you could be left with a tax burden if you no longer work with the Bank in XX/XX/XXXX.
03/27/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process	FL 33133	Web
I paid for flood insurance in timely way and provided proof of coverage to Webster Bank as requested. They nonetheless charged me for forced placement and disbursed from my escrow account payment for an additional flood insurance policy more than twice as expensive with no authorization from me or legal justification. Here are the relevant dates : Purchased Flood Insurance on XX/XX/XXXX for {$1000.00} ( canceled check attached ) ; Provided Webster Bank proof of coverage on XX/XX/XXXX ( copy of email communication to Webster Bank attached ) ; Webster Bank disbursed from the escrow account in connection with my mortgage forced placement of an additional flood insurance policy for {$2200.00} ( mortgage statement attached ).
10/21/2023	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	CA 94588	Web
The XXXX ( Webster Bank ) account is a joint account between my wife and I. We setup my wifes checking account as an external account to transfer funds to our XXXX account. After successfully validating the account using two small deposits method, Webster bank suspended our account. They asked for a copy of the bank statement from the chase checking account, and while we provided that to them, they have not unlocked the account or given an estimate of when itll be unlocked. Also, we had a transfer of {$6900.00} from our XXXX XXXX XXXX account that was supposed to be deposited on XX/XX/2023. However they are not confirming that its deposited and we dont have access to log into our account to make sure its depositted.
01/10/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 060XX	Web
I have noticed this several times where I will make a purchase that I can afford. The charges arent in line with when I purchased it. Then I will get paid and at the same time a subscription will be charged but they will be rearranged that my account will be in the negatives before my pay from my job can be fully approved. On XX/XX/22 I noticed I have {$5.00} left in my account. I wake up this morning XX/XX/22 I randomly have over {$100.00} in my account I look and I see no transactions that would have caused it. Later today around XXXX XX/XX/22 now my account is $ XXXX but is still showing I have XXXX but I can not access it. Also all my charges since XX/XX/22 are still pending accept XXXX from the same company.
07/25/2017	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT XXXXX	Web	Servicemember
My wife and I received our US tax refund check, and deposited it into two of our accounts. The receipt for the deposit to my account is for more than was credited to my account, according to my account statement. No correction was made by the time of my next month 's statement, so I went into the bank for an explanation. They have no explanation, and say they are doing research to account for the difference. Meanwhile, they can give no date for the resolution of this problem, only to say that they are doing research and when the research is complete they 'll have an answer for me. I think that having to wait indefinitely is inappropriate but they refuse to give a date by which the problem will be settled.
08/01/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	MA 02780	Web
I am a customer with Webster Bank. For at least one week, I have been unable to access my checking account via Webster 's website. As a result, I am unable to use the various online services that Webster offers, including monitoring account activity and making payments. Additionally, I have no way of knowing whether the various automatic payments and credits are being processed ( direct deposits, mortgage payments, utility bills, etc. ). Webster Bank has been completely unresponsive in addressing this issue. When I first contacted them about this, they told me that it would take XXXXXXXX XXXX to resolve. Since that time, they have now stopped answering the phones and they have not responded to my emails.
09/10/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 061XX	Web
I have a checking account with Webster Bank. I have had this account for years. I wrote out a check for over {$1400.00} in XX/XX/2020. I was going to put a stop on the check after 6 months went by and it wasn't cashed. I specifically asked the people eat the bank if I should stop the check and they told me that after 6 months the check is stale and can not be cashed, I found out that the check was cashed this XXXX m, almost 12 months after it was written. The bank told me that they can do what they want at their discretion after 6 months. The bank misinformed me and the check should not have been cashed. They take absolutely no responsibility for this. No check should be cashed after 11 months.
01/05/2022	Yes	Checking or savings account Savings account	Closing an account Company closed your account	TX 75006	Web	Older American
Since 2016 XXXX has refused to allow me to enjoy the health benefits that my company provides. First, they didnt understand that a XXXX citizen had a XXXX XXXX ( XXXX ) and not residence or USA citizenship. I explained to them it was due to my status as an XXXX. After that, XXXX closed the account ( 2016 ) that my company had opened. I have spoken several times to try to activate my account. They have asked me for different documents that I have provide. Among which are my Work Permit, Social Security card and a multitud of oficial and bank documents that show my current address. However, they refuse to activate my account. I believe that due to my immigration status and my condition of XXXX
06/07/2017	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06450	Web	Older American, Servicemember
Just recently I discovered that " credit Card '' for approximately was being deducted from my account. I call the Webster Bank to stop payment and block this account. This month they took {$180.00} + out of my account, which should not have been done. I called the Webster Bank and questioned why they let them withdraw since there was a blocked account. I was told that they used a different account number so they paid it. To make matters worse, they told me they would have to investigate this and I would have to wait about 10 days for this dispute to be settled. I am XXXX years old and widowed on a fixed income. I have some bills to pay and do not have enough money to pay my debtors.
05/21/2020	Yes	Checking or savings account Other banking product or service	Closing an account Fees charged for closing account	WA 98117	Web
Early in the year, I changed jobs. As part of that change, my employer-provided XXXX serviced by XXXX under the brand " XXXX '', notified me in a letter on XXXX XXXX that, although the account would remain open, I would now be assessed a ludicrous {$5.00} per month, plus additional charges if I elect to receive paper statements in the mail. This seemed excessive, but the real kick came when I found a new XXXX provider, and went to close my XXXX account. They charge a {$25.00} fee to close the account, as well! This account was forced upon me by my previous employer, but now I am responsible for the costs it will take to dispose of it? That seems unfair, the costs seem high.
09/26/2015	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	NY 11238	Web
My mortgage company, Webster Bank, NA, is charging me {$5900.00} for hazard insurance, because they claim that I have not provided proof of hazard insurance coverage. I provided proof of hazard insurance coverage six times by fax as well as once by mail. I have called the bank 's insurance company approximately 5 times. Each time they send me a letter stating that I must provide proof of hazard insurance coverage -- the same hazard insurance coverage I have been providing over and over again. The bank is violating the terms of the mortgage by charging me for hazard insurance when the building is already covered with adequate hazard insurance. They seem not to care about this.
02/07/2019	Yes	Checking or savings account Checking account	Managing an account Cashing a check	CT 067XX	Web
Webster Bank allowed {$150000.00} in forged checks at a local branch without questioning the sudden change in banking habits of my elderly uncle. He was XXXX years old and never withdrew large amounts of money or wrote checks in large denominations. We have unsuccessfully been able to get Webster to reimburse the funds. The person responsible for the theft was arrested and prosecuted but the bank is not responding and Branch Managers are not helping us. The letter to the President of Webster bank remains unanswered as do our calls and questions. I have attached the letter to Webster Bank and copies of some of the forged checks that the Branch gave the police dept.
07/08/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 064XX	Web
On XXXX I had two transactions come through my account that required my overdraft protection to be used. The money was transferred and items were paid. The next day I got an email that I would be getting two overdraft fees for these items despite the fact that they were paid. Their overdraft protection policy is that no fee is assessed when it is used to cover transactions as you will be charged interest for the amount used. I was assessed 2 fees and reached out for an explanation which did not make sense. I asked for further explanation and continue to wait. I do believe that this bank is charging consumers unnecessary fees to inflate their revenue.
08/03/2020	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	NJ XXXXX	Web
I currently have a HSA through my work, which XXXX contracts XXXX XXXX for. Up until XXXX of this year all of my payments have reflected the correct name of the patient. For some reason there have been three payments that no longer reflect the appropriate patient, and neither XXXX or HSA have been able to fix this and just point to the other with no resolution. I have three charges that show the wrong patient : {$10.00} {$68.00} {$17.00} I then had a rep show me how to update the expenses after they are posted to show the right patient, but I just want to know why they were wrong in the first place so it can be fixed before another issue occurred.
07/23/2017	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	CT XXXXX	Web
Last month I received a Atm card from this bank with no explanation. They told me my account has been compromised and the person took all the money in my account. I provided the branch a police report when my identity got stolen last year they assured me that I would get my money back. I reported them before and the president office never returned my calls. They are giving me the runaround. They do n't care or value me as a customer they are very unprofessional and not sincere. They had very difficult time inputting everything in the system that the bank manager had to process the request. I never got my replacement card or my funds back on my account.
08/07/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 064XX	Web	Servicemember
I had lost access to my checking, savings, mortgage accounts as well having lost my ability to write checks and use my bank card. Now after XXXX weeks I still do not have full access to my accounts. Webster has out sourced it help desk to some foreign nation with people who have very heavy accents and their only response is to change my password which I have done 16 times to no avail. When I go to the local bank branch they tell me the the main office has to fix the problem. Webster says it has upgraded its security but in the process they have screwed up virtually everything. Some one needs to be fired or the bank should be fined for this debacle.
06/16/2018	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account	FL 32836	Web
In XX/XX/XXXX, I submitted forms to XXXX XXXX ( divn of Webster Bank ) and XXXX XXXX for my account balance with HSA Bank to be transferred to XXXX XXXX in a trustee-to-trustee transfer. After waiting 8 weeks, I inquired with HSA bank why the transfer had not yet been executed, and was told the forms must have been lost. At that time, I re-submitted the forms to XXXX XXXX at XXXX XXXX, and was told the forms would be forwarded to the Operations Department for immediate processing of the transfer. As of XX/XX/XXXX, more than four months after originally requesting the transfer, XXXX XXXX has not yet transferred the funds to my HSA with XXXX XXXX.
08/03/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CA XXXXX	Web
.... The XXXX XXXX, NY ] Webster bank branch will not provide paper or electronic statements for my bank/trust account ; nor will the branch assist with setting up on-line access. Whereas, the said branch [ management ] rarely accepts/returns my telephone calls for a discussion to resolve the problem. On occasion, when I was able to speak with the branch manager ( XXXX XXXX ), the discussion concludes with the " intent '' to correct and resolve the problem. However, as of the date of this transmission, the problem still persists as referenced. XXXX XXXX, Successor Trustee. For convenience and edification, a copy of a check is herewith enclosed.
05/19/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CT 06010	Web
This has to do with the class action lawsuit against Webster bank several years ago, they had to pay back their customers because they were found guilty of putting through higher check amounts causing lower check amounts to become overdrawn, thereby costing the XXXX OD fee on more checks than if they had paid those. I never received my payment from them. I followed through with everything I had to do but still never received my payment. I can not afford an attorney to do this for me but I had a lot of months this happened to me, I know I'm due something, and right now I need every dime im owed. Thank you in advance for your help in this matter.
02/23/2018	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 065XX	Web
On XX/XX/XXXX I opened an account at Webster Bank. As part of a promotion, "XX/XX/XXXX-XX/XX/XXXX {$350.00} '', after opening the premier checking account with a {$500.00} deposit, and making a direct deposit of {$500.00} or more by XX/XX/XXXX, I was to receive the {$350.00}. On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I made direct deposits of more than 500.. I was supposed to receive a {$350.00} bonus, credited to my checking account. The bonus was to be paid by XX/XX/XXXX. I did not receive the payment by XXXX.despite the fact that I met the requirements. I called customer service at Webster bank over 12 times, and got nowhere.
02/09/2019	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	TX 75082	Web
XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, WI XXXX ) has been playing cat and mouse to close my account and complete my Trustee to Trustee Transfer. It has been over a month since I have sent my request and they haven't been able to close my XXXX account and complete my Trustee to Trustee transfer. They also charged me {$66.00} on a single day ( XX/XX/2019 ) and still has not closed my account. I am losing money on an alternate investment. The company should be penalized for not being able to close an account on time and charging me a customer fee and lost opportunity cost on an alternate investment opportunity I would have made by now. T
06/13/2015	Yes	Bank account or service Savings account	Account opening, closing, or management	TX 78596	Web	Older American
HSA BankXXXX XXXX XXXX XXXX, XXXX XXXX XXXX, WI XXXX XXXXOn XXXX XXXX, 2015, I received a notice that my account had been inactive for XXXX years and it was going to be closed. During this time I had made multiple calls regarding the account, have accessed my account online, and on XXXX/XXXX/15 transferred {$2000.00} from my investment account into my cash account. Also I was unable to reset my password to access my account and the answer to the question of my father 's middle name was deemed incorrect once I was able to reset my password with telephone help from the bank. Something is not right and should be investigated. XXXX XXXX
12/11/2020	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	CT 06516	Web
In XXXX I applied for the hamp program making home affordable. Webster Bank which is a federal government bank refused to honor the HAMP and offered this to others. The bank made me wait 2 years for a modification and didnt start as contracted. My interest rate prior to modification was 3 % they increase to 5.5. Also charged extra over XXXX for modification. Bank is reporting incorrect balance. I never agreed to pay addition XXXX XXXX The modification increased my interest rate and payments are increasing often. I dont agree to balance owed. The taxes only went up 120 in a year. Bank refused to fix or grant error back in XXXX
05/26/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	ME 041XX	Web
In XXXX o f 2017, I called to close my account at XXXX XXXX . They were going to waive a few additional fees and submit my account for closure. In XXXX of 2017, I rece ived an additional bill showing that additional fees were accessed and my account was still open. I called and they said they would waive fees but I needed to call ba ck in 10-14 days to close the account. I told them it was not acceptable and they needed to write me via email when the account would be closed. I received an original confirmation from XXXX XXXX , but now they will not correspond to me via email to verify account has been closed.
06/25/2018	Yes	Mortgage Other type of mortgage	Trouble during payment process	CT 067XX	Web	Older American
I have automatic with drawl from my business checking account every month for the mortgage payment in the amount of {$2900.00}. Each month I make a cash deposit so the payment will clear. My payment is due by the XXXX of every month.XX/XX/XXXX I deposited {$3000.00} cash. Webster Bank with drew the payment on XX/XX/XXXX and assessed my account a late payment fee in the amount of {$140.00}. Webster Bank refuses to waive the late fee because they state my {$3000.00} cash deposit takes three days to clear. Webster Bank practiced the same solution for the XXXX payment as well. I feel Webster Bank is not practicing fair trade.
04/21/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	MI 48047	Web
I opened a 12 month cd account with Webster Bank through their online banking which is briodirect. After opening the account I had {$20000.00} transferred from my XXXX XXXX XXXX savings account into the cd. XXXX XXXX XXXX has verified the routing number and clearing account number and also received confirmation from Webster Bank that they received my money. Webster Bank denies all of this and says that they never got my money and that it is an issue with XXXX XXXX XXXX. I have filed a claim with XXXX XXXXXXXX XXXX but the claim will take up to 45 days to get my money back. In the meantime I'm out {$20000.00}.
12/04/2020	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	MA 027XX	Web	Servicemember
We have been unsuccessfully attempting to close an IRA that my Mom had at Webster Bank. She died two years ago and we have had multiple interactions with the bank, filled out all the requested forms ( multiple times ) to no avail. I finally jumped through every hoop and was told I'd receive a check in the mail only to receive a deposit slip showing my portion of the proceeds had been deposited into some random account that I have no access not knowledge of. The bank has been unwilling to complete the closing of this account. We are at a loss as to how to proceed in securing the money which, by law, is OUR money.
04/16/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 060XX	Web
On XX/XX/XXXX, I drove by an ATM machine located outside Webster Bank in XXXX CT. I inserted the Webster 's ' Debit card and asked for {$200.00}. The ATM machine dispensed only {$120.00}. Immediately I went to the bank and dispute the transaction. After a week I receive a letter from Webster bank saying that after the bank audited the ATM machine it was found {$40.00} surplus and this amount was credited to my account. I called the bank several times and I was told that this was the final decision. Since the ATM machine seems to be malfunctioning that day, perhaps it dispensed {$40.00} more to someone else.
08/02/2023	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	NY 11229	Web	Older American
I am a XXXX XXXX and Webster Bank is giving me one problem after another. I went online today and saw that 2 new accounts were opened without my authorization. I called customer service and XXXX helped close the accounts but they were " investment '' accounts that were opened without my knowledge and authorization. XXXX XXXX # # XXXX {$0.00} {$0.00} XXXX XXXX # # XXXX {$0.00} {$0.00} I told XXXX that I hope they won't try to charge me fees for XXXX balances. He said they should not. Want to make CFPB aware of this because of what happened with XXXX XXXX XXXXXXXX and XXXX XXXX opening unathorized accounts.
09/20/2017	Yes	Checking or savings account Checking account	Managing an account Fee problem	MA 021XX	Web
This bank is horrible, each banking rep in person or on the phone will give you different answers. The scam works as follows : The backend computer system adds a delay to any deposits you make will be delayed as long as possible in order to charge you more overdraft fees. Any withdrawals are structured in such a way so that they will not appear on your statement or at the ATM until its too late. They structure them to their advantage. There are literally hundreds of other people that have this exact same complaint. I want a refund for all NSF fees i paid to this bank or I will sue them in court.
02/04/2020	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MA 024XX	Web
On XX/XX/XXXX, I opened a checking account over the phone. This was tied to a promotion advertised on a flyer that I received in the mail. The promotion offered {$400.00} for opening a Premier Checking account and having a {$500.00} direct deposit prior to XX/XX/XXXX. I met the offer terms as required. Bonus was to be paid on XX/XX/XXXX. I did not receive the bonus on XX/XX/XXXX. I contacted the bank on XX/XX/XXXX and XX/XX/XXXX and have spent over two hours, however the reps have been unable to resolve the issue. I am currently still waiting for the {$400.00} bonus to be paid to my account.
07/27/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06010	Web
I booked a room on XX/XX/XXXX with my webster checking debit card. On that same day I canceled and it was explained to me by the vendor that I would not incur any fees for canceling since it was same day. I did incur a {$12.00} cancelation fee which I disputed with Webster Bank. I was instructed on XX/XX/XXXX by XXXX at Webster customer service to send an email to XXXX requesting to dispute this charge as I did not consent to it. On XX/XX/XXXX I sent another email for a follow up and just recently on last week. I did not consent to this charge and my banking institution is follow up with me.
01/24/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	IL 604XX	Web
Original complaint case number XXXX. As I have explained in my response from Webster Bank I have given the information they requested five time - the last was to XXXX XXXX a supervisor with HSA Bank and the problem WAS NOT solved. I feel like Webster / HSA Bank can not solve the problem - this feels like how far can you lead a XXXX without a rope and I am the XXXX XXXX - Going through the same problem solving procedure five times with five different customer service people and still getting the same result of no access to my account DOES NOT SOLE THE PROBLEM. What do I do not???????
07/15/2015	Yes	Mortgage FHA mortgage	Settlement process and costs	MO 63368	Web
We have been pressured by Webster to go along with their requirements in our short sale although we were able to show hardship thru divorce and loss of income. Despite our attempts to work with them, they would not budge. They told us if we did n't make a decision in 24 hours they would take us to court. Although it would strain us, we agreed from fear. Once we agreed, we sent them a money order immediately and signed the agreement. It has now been a month and they have not fulfilled their obligation. Our short sale is in danger of falling thru and we would be forced into bankruptcy.
01/13/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Can't close your account	CT 067XX	Web
Went to XXXX bank on XX/XX/2023 at about XXXX PM to close custodian account since I am now XXXX years of age. And was denied by the teller then spoke to XXXX XXXX at XXXX bank and was given a copy of a policy that only speaks about minors having to have the custodian with them. After speaking with XXXX XXXX and him making several phone calls. I was shown the same policy that strictly speaks of minors on accounts. And was denied access to my funds on my custodian CD. Also denied any account if. He only stated that he saw the account. Left a message for XXXX XXXX to contact me back.
08/27/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11375	Web
Case Number : XXXX My name is XXXX XXXX, I am a Webster Bank customer and someone created a cash app account and used my Webster Bank card to send payments to different people totalling more than {$3000.00} thereby making me to be at lost. I have repeatedly told my bank that I was scammed and I need my money back, but my bank issued me credit and refused me to make use of it untill after investigation. After few days, I got a letter from my bank that they have taken the funds back. My bank has closed my account because of this. I need my money.
07/28/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY 10025	Web
XX/XX/2022 Website sold information about my banking account pertaining to me being a XXXX XXXX XXXX XXXX, they refused to offer me handicap Accessible services and demanded they see me in person, this makes me feel worse about my XXXX from being a XXXX XXXX XXXX. The bank has continued to commit fraud and the Internal Revenue Services is Herby formally requested to audit their system for people committing hate crimes with the XXXX and XXXX community. Because of my religion I am being denied services ; ; XXXX XXXX FBI referral reference XXXX
11/22/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	WI 531XX	Web
I requested a transfer of Funds from HSA bank to another HSA account and a closing of my account. The transfer and closing forms were sent to me, to which I completed and directed HSA Bank to transfer to my new HSA account. According to HSA Bank, I needed to have a signature from the new HSA account holder to transfer the funds to which they advised me the funds would not be transfered without the signature. Ten days later HSA Bank sent the funds to my checking account without my authorization, which has potential tax implications.
07/31/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NJ 070XX	Web
Hello, I have a mortgage account with Webster bank. I have noticed a calculation error on my escrow account, whereby the account is reflecting a shortage and requiring an additional payment of {$2000.00} each month. I have called XXXX 5 times to correct this and havent been connected to someone who is knowledgeable in Escrow. This is a very big issue as I will be liable for an additional payment of {$11000.00} over what I am supposed to for the year due to clerical error and XXXX has been unable to help me resolve it. Best, XXXX
02/16/2018	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	PA 194XX	Web	Servicemember
I have an account with XXXX XXXX for my XXXX savings account. They are charging {$3.00} per month for balances below {$5000.00}. This is completely ridiculous that I have to maintain {$5000.00} per month and the interest earned is 1.5 %. They offer an option to invest the money in XXXX XXXX which is what I have done and because my money is in the XXXX Account they dont offer credit for that. I feel this unfair and taking advantage of a captive situation. I spoke to XXXX XXXX and they said this is all in the fee schedule.
05/20/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 068XX	Web
I wrote a check for {$1000.00} and attempted to mail it to the recipient, XXXX XXXX. The check was stolen from the mail and deposited in the account of someone other than XXXX XXXX -- the endorsement is clearly not " XXXX XXXX ''. I notified Webster Bank of their error in cashing this check and followed their reimbursement procedures as well as filed a police report on XX/XX/2019. Webster initially said it would be resolved in 30 days, and has since not been able to provide date when money will be returned to my account.
11/22/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	GA 30318	Web
I opened up a savings account with XXXX XXXX, a part of Webster Bank. The bank is virtual only, and does not have a physical location. I had some issues creating a login but eventually, I was able to login. After wiring {$200000.00} of my funds into the account, I was locked out. After multiple calls and promises from the bank to allow me access to my funds, they have not done so. As a result, my family is suffering financial hardship stemming from being unable to access my funds. I need help and I need help fast.
06/01/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	MA 021XX	Web
I opened up a bank account under an offer for a {$350.00} opening bonus but have not received the bonus despite multiple phone calls with the bank. I met all the requirement : I opened it online ( " You can open online '' per their website copy ) within the relevant time period, met the minimum balance requirements, and completed 5 bill payments by XXXX/XXXX/16. I was supposed to receive the {$350.00} bonus by XXXX/XXXX/2016, but still have not as of today, despite multiple phone calls and promises to investigate.
09/06/2019	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NJ 07018	Web
Debit card hold preventing use of funds. Savings account holder XXXX XXXX has XXXX managing a Health Savings Account with a current balance of {$1600.00}. I am currently unable to access the funds in a manner consistent with the deposit and funds availability agreement and I spoke to a supervisor XXXX at XXXX/XXXX on XX/XX/XXXX who states my employer asked them to hold my funds, which is not something my employer should be able to do. The card is still active, however XXXX is has placed a hold on my account.
11/05/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06010	Web
I been a XXXX with Webster bank now for years and a month ago I had a name change. Well I didnt go to my normal bank I went to XXXX XXXX branch. I passed my XXXX and debt cards which was my old one. I stated heres my new one I had a name change. She refused to give me my old card back also my XXXX and new debt card after I was looked at like I wasnt a member of their bank. Well I left and next day go to use my card at atm and my account has been closed with my permission or any explain! I am very upset
02/09/2018	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 064XX	Web
account owner XXXX XX/XX/XXXX social security deposit made XX/XX/XXXX bank notification only the deposit being reversed -- no notification from social security admin directly. XX/XX/XXXX withdrawl for XXXX listed on statement as " partial pay to treas '' XXXX reflects no credit ever made being taxed on full amount. Contacted bank was advised payment being held until full amount received, refusal to credit partial or return to fiduciary the reason given was that they can not be sure payment will be made.
05/23/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11432	Web
I deposited a check through mobile banking whi ch Webster Bank approv ed. Almost a week later they returned the check. I contacted the bank on X/XX/17 and the representative notified me that the check was returned because they could not read the check even though they approved it. She told me she would reverse all of the bank fees. I cashed the original check and deposited cash. On X/XX/17 . I received another notification of a fee. I called to have it reversed and the bank refuses to reverse it.
10/03/2016	Yes	Bank account or service Savings account	Account opening, closing, or management	MA 024XX	Web
Webster Bank in their Marketing Brochure offered a 1.25 % rate to open a new Premier Savings account. With a XXXX deposit by XX/XX/XXXX. I would earn this rate up to balances of XXXX until XX/XX/XXXX. They refused to open this account for me saying that I already have and account ( s ) with their bank which I did but closed all them. Under Premier Savings 1.25 % offer paragraph on the back of the Marketing Brochure it says nothing about having to be a brand new customer to take advantage of this offer.
04/04/2020	Yes	Checking or savings account Savings account	Closing an account Can't close your account	NJ 08753	Web
XXXX online savings XXXX Savings account will not let me close or withdrawal but verbally and in writing they reiterate over and over that you can. They go through great pains to pretend you can, but the money never shows up in ACH transactions or it arrives and pulls out the next day and the bank goes into negative debit. They are charging a maintenance fee of XXXX usd a month and its been a year and a half of them whittling me down with nickle and dime taxation. Originally I put in XXXX USD I think.
02/18/2022	Yes	Checking or savings account Savings account	Managing an account Banking errors	IN 46033	Web
I had a {$7000.00} check sent to XXXX Bank as part of a trustee-to-trustee transfer. I used XXXX Banks provided form for this transfer. XXXX Bank applied the incorrect amount to my account, not the {$7000.00} that was sent to them. They are unable to provide me with a copy of the check they received to verify the amount written on the checks matches what they credited to my account. They do not have a process to reconcile this error and they are unable to tell me when I can expect this to be resolved.
10/04/2023	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	CA XXXXX	Web
I was refused service based on the way I pronounce my name over the phone. XXXX refused service on XX/XX/2023 at XXXX XXXX XXXX XXXX XXXX a supervisor - confirmed refusal of service at XXXX on XX/XX/2023. I clearly stated the way I pronounce my name - multiple times. Both stated that I have to pronounce it " differently ''. Both are Americans. I am a foreigner, born in another country, and forcing me to pronounce my name the way they see fit I consider a discrimination by national origin.
08/26/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MA 02302	Web
I was shocked when I reviewed my credit report and found late payment on the dates below : XX/XX/XXXX - XX/XX/XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I checked my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
11/08/2022	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	CA 94598	Web	Older American
This is the second complaint about XXXX XXXX. I opened the about a couple of months ago withdrawing {$1000.00} from a XXXX XXXX Account. The XXXX XXXX has to be listed because the funds came from one of my XXXX XXXX accounts. Someone called me but spoke so fast I couldn't understand anything he said. I just want my money back into the XXXX XXXX account from which it came. Bankers have no brains anymore. I am disgusted and annoyed! XXXX XXXX XXXX Also I am in the process of moving
06/24/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06516	Web
I was charge for services I didnt agree to. My lady modification on XXXX was a higher percentage rate than my prior mortage Also I was not given equal opportunity in XXXX and felt the bank discriminated to due my XXXX allow me to utilize programs to assist with my mortage modification causing me to owe significantly a higher amount than what purchased house for. They also took 2 years to approve my mortgage. I try to recently address this matter I was denied on XX/XX/XXXX
06/25/2018	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Contacted you instead of your attorney	NY XXXXX	Web
Webster bank is insinuating I went into bank when I was in XXXX. I showed proof and they threatened me. I got a legal aid attorney and I filed 500 ftc reports. they are illegal and uncaring crooked bank. they want to blame somebody. thus is not my loan I sent letters from my XXXX and they ingnored it they said I need a police report. This ridiculous they threatened me and said I was a threat and I shouldn't call back again after I sent the documents requested
05/17/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Opening an account Unable to open an account	CA 92821	Web
I attempted to open a Promo High-Yield 12-Month CD with XXXX, but they denied my applications and said, " we were unable to verify your identification during the application process. '' I called customer service, but they were unable to explain what identification I needed, what had failed, and whether there were alternative ways to verify my identity. I explained that I could send copies of whatever they needed, such as my drivers license and passport.
04/18/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06705	Web
Webster bank sent us a XXXX form late posted XX/XX/XXXX with a income XXXX XXXX XXXX {$830.00}, that I don't recognized, on XXXX bank statements does not show that figure, that we believe is an error from webster bank that may cause a problem with the IRS because it wasn't reported in this year filing because we don't get taxable interest. We need an investigation. My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Thank u.
07/06/2023	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	VA 20147	Web
I have a health savings account with XXXX XXXX a division of Webster Bank. I have reached out to them to try and close this account and transfer the remaining funds to my new health savings account. XXXX is holding the funds while charging me excessive fees and a very low interest rate. This is not surprising. They are making billions off the backs of consumers. I have done everything I need to do to get this completed. I need this resolved ASAP.
09/11/2017	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	MA 021XX	Web
Webster bank debt collector harrassment Its not only hurting your credit, in about 2 weeks the loan is being forwarded to an outside attorney for further collection. That means they could sue you on the note, garnish any job wages, put a lien on property etc. I just wanted you to know what was going on with it. In order to stop this, one payment, the XXXX/XXXX/XXXX payment would need to be made by end of business of XXXX/XXXX/XXXX. Thanks,
06/16/2018	Yes	Checking or savings account Savings account	Closing an account Can't close your account	VA 20121	Web
XXXX XXXX is refusing to close our XXXX account. Weve submitted a close account form and asked for a refund over a month ago. Service fees are now being charged. On XX/XX/18 I called customer service and they put me on hold and then hung up on me and did not close my account. Ive used every option I can think of but they continue to charge service fees and not refund the extra amount or close the account as submitted to them in writing.
06/01/2017	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	CT 06513	Web
When I joined this bank they told me absolutely nothing about hidden fees for not having funds in my account. There were also fraudulent charges on my account which I am disputing with them as well. I do n't believe I should be penalized for the mistakes of others. I reported the issue as soon as my account was {$0.00} at the beginning of the month. There are particulars that should have been explained to me when I joined. That were n't.
02/03/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	FL 334XX	Web
I received a XXXX tax document ( showing a gross distribution of {$120.00} ) from 'HSA Bank , a division of Webster Bank , N.A. '. I do not remember having an HSA account there. When I try to access 'the account ' on their website, it says " user not found ''. I called up and the client representative also could not locate my account. Can someone responsible from the bank clarify if I have an HSA account with the bank or not?
12/03/2019	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	MA 01880	Web
Webster Bank denied my application for a Heloc. They state that the annuity income I reported can not be considered because the funds originated from my husbands retirement accounts. My husband authorized the distribution and the annuity is solely in my name. Im seeking only to borrow funds to pay the taxes on the retirement distribution. I believe that Webster Bank is discriminating against me by denying the loan.
05/05/2015	Yes	Bank account or service Savings account	Account opening, closing, or management	IN 46342	Web
I have been struggling with HSABANK since XXXX 2014. Their website does n't provide accurate information about account balance, beneficiaries, and does n't allow me to transfer to my investment account to manage it. Their so-called customer service is inept. Since this is an internet bank a non-functioning website is the same as if they were closed or out of business. They do not respond to information requests.
04/28/2017	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	NY 12205	Web
I opened my account under the promotional terms that I would receive a {$350.00} bonus for opening a webster premier che cking account and doin g ONE of the following : 1. Direct Deposit 2. 10 debit transactions 3. 5 bill pays I had 2 bil l pays on XXXX and 3 b ill pays on XXXX I also had a direct deposit on XXXX . Webster bank says I do n't qualify because 2 of th e bill pays are after XXXX
07/29/2023	Yes	Mortgage Other type of mortgage	Trouble during payment process	CT 06811	Web
I bought my house XX/XX/XXXX On XX/XX/XXXX I met a man named XXXX XXXX who committed mortgage fraud, identity theft, mail fraud, tax fraud and marriage fraud. And still up to this date impersonating me and misusing my personal information to continue committing crimes against me. I have reported the crime to the authorities and the IRS and every company I can think of reporting this crime. XXXX XXXX
01/25/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	IL 604XX	Web
Reference : Case # XXXX. XXXX ( XXXX ) called me today to tell me HSA Bank will close my account - their chose not mine. I sill CAN NOT access the account. When HSA closes my account and sends me a check there will be taxes due on this money because it is a tax deferred health savings account. HSA MUST pay the taxes since HSA has chosen to close the account because I can not access the account on line.
05/08/2018	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CT 06118	Web
XXXX : Case # XXXX The response from Webster Bank is a LIE, XXXX XXXX NEVER had a POWER OF ATTORNEY that would enable her to handle my fathers financial affairs. I attached the Medical Representative document and the Advanced Directive document. The contact number listed in the Webster Bank response letter XXXX is THE PHONE NUMBER TO AN ADULT SEX LINE!!! It's NOT THEIR BUSINESS NUMBER!!!
02/23/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06516	Web
I believe that experiencing a breach of contract and believe funds are misapplied. I received a letter stating that my mortage was increase from Originally XXXX due to escrow fees that are not accurate. I have a statement stating my escrow about was short by XXXX Ranging from XXXX The bank refused to 1., allow me to pay my own taxes, 2., are misappropriation of funds being charge
08/16/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06511	Web
Opened account last week. Told me to come back the next day and I can cash heck. Went next day there closed. Nice. So I waited then just deposited it. One week last. We have a paper fee monthly fee, and some early fee. And hold on act. Ok. So I decides to close it and go to different bank. O a fee for closing account. So I will b lucky to get maybe a couple XXXX if I 'm lucky ... m
03/01/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	VA 22204	Web
HSA Bank, a division of Webster Bank, XXXX, has not sent me the requisite tax form for XX/XX/XXXX. I contacted its customer service, which gave me the run-around. The XX/XX/XXXX form is available online, but the XX/XX/XXXX form is not yet available. My understanding is that banks are required to send out tax documents by the end of XX/XX/XXXX following the end of each tax year.
10/29/2021	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CT 06042	Web
I had {$16000.00} on my saving account. On XXXX XXXX Webster bank added the interest earned and it became {$16000.00}. On XXXX XXXX it is showing an unauthorized withdrawal of the full amount {$16000.00} to XXXX XXXX XXXXXXXX XXXX XXXX. I have been saving this money for 2 years I cant loose for an unauthorized withdrawal, the bank needs to have a better security system!
05/20/2016	Yes	Bank account or service Other bank product/service	Problems caused by my funds being low	CA 92869	Web
Account minimums were raised without my knowledge that triggered fees. The account is split between cash and investments, and the cash portion became too low and this triggered monthly fees. Because I do n't check the account often ( it is a dormant HSA ), I did not see the fees until 1.5y later. Customer service waived 3m of fees after I brought this to their attention.
01/11/2017	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	GA 302XX	Web
My employer submitted incorrect information to HSA Bank ( a subsidiary of Webster Bank ). Money has been deducted from my paycheck every 15 days since I was hired, but HSA Bank is refusing to release my HSA funds to me even after my employer has submitted corrected information ; and I have submitted requested information verifying my identity and social security number.
12/30/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	NY 117XX	Web
Webster Bank allowed double presentment and is refusing to refund the check they allowed to be cashed twice. Check number is XXXX. It was cashed on XX/XX/22 and XX/XX/22 both for the amount of {$75.00} from checking account. Went to bank to tell them they allowed double presentment and they stated they are not responsible and go contact the store that cashed it twice.
07/14/2020	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	WA 98074	Web
XXXX XXXX, a division of Webster Bank, N.A., instituted a policy to require XXXX USD dollars to be present in the saving account at all times. They have added a restriction which prevents transfers that would bring the balance below a XXXX USD. In effect, they have limited my and others access to these funds without due cause to myself or to any other account holder.
03/20/2023	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	NY XXXXX	Web
I've signed up for this account with the promise of a high APY of XXXX. My money stayed there for 6 months and I receive 0.5 % interest for all this time. Tried to contact them, and I was told they would deposit the correct interest but they didn't again. No explanations at all. Looks like it is a scam and I see other complaints about the same problem
10/20/2020	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	NC 28226	Web
I have an XXXX account which is through XXXX via XX/XX/XXXX. On XX/XX/XXXX, {$250.00} was taken out of my account without my authorization. After 13 calls the bank is unable to find out where the dollars went and have since locked my account from me getting my money. I have no access to the dollars and they can not explain where the {$250.00} is.
09/08/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06705	Web	Servicemember
Webster bank takes overdraft fees after XXXX electronic transfers were taken out after i purchased a book they took the money out again This has happened numerous times. These are not over drafted checks they are electronic transfers ' according to dood franks act you can not be charged for anyone under XXXX dollars they did this numerous times.
07/12/2018	Yes	Mortgage Home equity loan or line of credit (HELOC)	Incorrect information on your report Account status incorrect	AZ 85340	Web
Webster Bank reports 120-180 days lates every month and this accounts date of last activity was XX/XX/2012. This is illegal to do and was never properly charged off or reported correctly. They have ignored my attempts at fixing this and we need you to hold them accountable for their FCRA violations. See attached screenshot
07/13/2017	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	CT 06513	Web
Fradulant charges on account and tax return used on account putting account at {$0.00} and being assessed fees associated with not having funds. They did n't put the data or the police report bin their system. They want me to file paperwork again. Similar thing happened to me with my credit card from this Bank.
06/26/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11377	Web
On XX/XX/2023 around XXXX hours, we attempted to deposit {$3000.00} in {$50.00} bills. Upon doing so, the ATM crashed and gave us a printout stating XXXX XXXX XXXX. We contacted the bank, Webster Bank who are stating they only retrieved XXXX {$50.00} bills and there is nothing they can do.
11/27/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	NY 14626	Web
Requested information from my HSA account for help in providing a voided check/deposit slip. I have never been provided with checks from this account, so I went to the website and I was live chatting with a person online from their support center, and would not provide me with assistance.
10/25/2019	Yes	Checking or savings account Checking account	Closing an account Fees charged for closing account	NV 89178	Web	Older American, Servicemember
I closed my checking account. I never received any notice of any problems until I received a letter from a collection company asking for XXXX dollars. The only check written on this account in the last three years was the one to close it. How are they coming up with this number?
01/12/2018	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CT 06705	Web	Servicemember
XXXX XXXX three money transfer from XXXX in small amounts at XXXX XXXX I had XXXX left in the acoount. I log in the next day and they were rearranged to great 3 overdrafts at XXXX a piece highway robbery. I did call and they will not rebate any money from Webster bank
04/11/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CT 06067	Web	Older American
I get two pensions and Social Security and when these checks are due if the date falls on a Saturday or Sunday they dont release the money till the following Monday. Other previous coworkers get all there checks from same pension fund on time from two different banks
01/12/2021	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	TN 37167	Web
XXXX XXXX dose not allow a beneficiary to be setup unless a SSN # is provided. I wanted to set my beneficiary up to a charity but XXXX XXXX said this is not possible when I called. I feel it is borderline illegal for them to limit my account in this way.
09/13/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06074	Web
CFPB shows my original complaint XXXX as closed and resolved. The problem that I am having with Webster Bank Bill has not been resolved and has been ongoing since XX/XX/23. Please show complaint XXXX as not resolved in your database.
03/22/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	OH 45230	Web
I have requested my money from HSA Bank ( R ) is a division of Webster Bank, N.A., Member XXXX XXXX and they told me it will take up to 30days for me to get my money. The bank refused to let me speak to anyone else.
07/10/2020	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	NY 11365	Web
Very bad experience when trying to open an account in the phone They referred me to a branch then told me I dont live in their footprint its confusing BEVAUSE online it says I do and I just want to bank with them
07/12/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 064XX	Web
On XX/XX/18 I checked my account online to find 2 unauthorized charges. I contacted them immediately both charges were pending.. they paid XXXX 2 charges {$190.00} {$240.00}. XXXX is slow to get back to me..
07/17/2022	Yes	Checking or savings account Savings account	Opening an account Didn't receive terms that were advertised	NY 111XX	Web
XXXX XXXXXXXX Dollars is missing from a transfer I made to fund a XXXX Savings Account I opened over a week ago. Each day I call I get a walkaround as to why I can't access my funds nor see my funds.
01/16/2018	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CT 06705	Web	Servicemember
XX/XX/XXXX XXXX XXXX payment XXXX XXXX XXXX XXXX both were taken out with a positive balance on XX/XX/XXXX got email from Webster bank saying in sufficient funds but account showed positive balance
06/30/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CA 952XX	Web
I have a FSA for commuter mass benefits for TOLLS and the bank " XXXX XXXX '' is not paying the XXXX as I instructed. I have funds available and they are not giving me access to those funds.
08/25/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11365	Web
I am very upset I have a deposit receipt I opened a business checking and have a personal account with them as well I dont have my debit cards for neither account have no access to my money
11/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	CT 06790	Web
XXXX XXXX XXXX, XXXX, CT XXXX, USA using my backround check without my consent couldn't open bank account with them because of adverse action taken with XXXX
11/07/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	PA 19067	Web
holding my deposit money for no reason. asking for previous banking statements, then requesting my drivers license and wont release my funds.
08/01/2023	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	NY 10710	Web
Someone was doing fraud on my accounts and now Im not able to open a bank account anywhere and cant purchase things because of it
09/06/2023	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	AZ 85023	Web
XXXX XXXX XXXX published my home address on this website in violation of the " privacy '' of complainants personal information.
12/13/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06095	Web
My bank accounts are constantly being used fraudulently as soon as I activate my bank cards. It's been going on for months..
04/29/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	TX 78537	Web
Ive been trying to close my account for four months, over the phone with customer service, but they always hang up on me.
05/13/2017	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	CT 06810	Web
I have paid an account that was closed due to over draft, have a receipt but it wo n't come off my credit report
12/03/2022	Yes	Credit card or prepaid card General-purpose prepaid card	Problem getting a card or closing an account Trouble closing card	MA 020XX	Web
I received a debit card from Webster Bank on XX/XX/2022 and I never requested or applied
03/02/2018	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Contacted you instead of your attorney	NY XXXXX	Web
webster bank is harrassing me about a debt i dont owe XXXX 2015 i was in jail
03/05/2023	Yes	Checking or savings account Savings account	Managing an account Banking errors	FL XXXXX	Web	Older American, Servicemember
I asked the bank to send me 1099s that I need for my taxes. They refused.
05/16/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NY 10029	Web
IMPROPER USE OF PERSONAL INFORMATION UNDER THE FDCPA GUIDE LINES.
10/21/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 111XX	Web
{$12000.00} is missing from my savings account.
02/06/2024	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	NY 10163	Web

02/04/2024	Yes	Mortgage Conventional home mortgage	Trouble during payment process Payment process	CT 06611	Web	Servicemember

02/02/2024	Yes	Checking or savings account Other banking product or service	Managing an account Cashing a check	FL 33436	Phone

02/01/2024	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06107	Postal mail

01/31/2024	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	MA 02466	Web

01/29/2024	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	CT 06107	Web

01/27/2024	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	CT 06776	Web	Older American

01/27/2024	Yes	Mortgage Other type of mortgage	Trouble during payment process Trying to communicate with the company to fix an issue while managing or servicing your loan	CT 067XX	Web

01/26/2024	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06107	Referral

01/23/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CT 06830	Web

01/23/2024	Yes	Credit card General-purpose credit card or charge card	Advertising and marketing, including promotional offers Confusing or misleading advertising about the credit card	WA 98125	Web

01/23/2024	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06010	Web

01/18/2024	Yes	Checking or savings account Savings account	Managing an account Problem using a debit or ATM card	CT 06010	Referral

01/17/2024	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Problem with the payoff process at the end of the loan	CT 06070	Referral

01/14/2024	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06776	Web	Older American

01/12/2024	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06107	Referral

01/12/2024	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	TN 38017	Web

01/11/2024	Yes	Mortgage Conventional home mortgage	Incorrect information on your report Account information incorrect	TX 78258	Web	Servicemember

01/11/2024	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 12209	Web

01/06/2024	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	CA 92618	Web

01/04/2024	Yes	Checking or savings account Checking account	Managing an account Banking errors	NY 11378	Phone

12/31/2023	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	TX 75082	Web

12/27/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06708	Phone

12/19/2023	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	NY 10452	Web

12/18/2023	Yes	Checking or savings account Other banking product or service	Closing an account Fees charged for closing account	NC 28607	Web

12/18/2023	Yes	Checking or savings account Other banking product or service	Problem caused by your funds being low Late or other fees	CT 06107	Referral

12/15/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11001	Web

12/09/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	TX 75082	Web

12/08/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CT 06798	Phone

12/07/2023	Yes	Checking or savings account Savings account	Closing an account Can't close your account	TX 75211	Referral

12/06/2023	Yes	Checking or savings account Savings account	Closing an account Can't close your account	CT 06907	Phone	Older American

11/30/2023	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	XXXXX	Web

11/29/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06770	Referral

11/28/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process Trying to communicate with the company to fix an issue while managing or servicing your loan	CT 06751	Phone	Older American

11/21/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Late or other fees	NY 10598	Web

11/16/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process Trying to communicate with the company to fix an issue while managing or servicing your loan	CT 06473	Referral

11/13/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NC 27610	Referral

11/11/2023	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	TX 75082	Web

11/08/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY 11701	Web

11/01/2023	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Struggling to pay your loan	CT 06489	Phone

11/01/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MA 02747	Phone

10/31/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06019	Referral

10/30/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06096	Phone	Older American

10/27/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NY 11357	Web	Older American

10/10/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Can't close your account	CT 068XX	Web	Servicemember

10/06/2023	Yes	Money transfer, virtual currency, or money service Check cashing service	Fraud or scam	NY 11432	Phone

10/05/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	CT 06106	Web

10/02/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process Payment process	CT 06790	Web

09/27/2023	Yes	Credit card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	FL 32818	Referral

09/24/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	TX 75082	Web

09/14/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06037	Phone

09/14/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	NY 11377	Web	Older American

09/13/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06082	Referral

09/12/2023	Yes	Checking or savings account Other banking product or service	Closing an account Fees charged for closing account	VA 22314	Web

09/11/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06037	Web

09/08/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	PA 17055	Web

08/31/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10804	Web

08/31/2023	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	TN 38004	Web

08/29/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	MA 02136	Web	Servicemember

08/27/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process Trying to communicate with the company to fix an issue while managing or servicing your loan	CT 06903	Web	Older American

08/25/2023	Yes	Checking or savings account Other banking product or service	Incorrect information on your report Account status incorrect	FL 32563	Web	Servicemember

08/25/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	CT 06413	Referral

08/24/2023	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	CA 91364	Referral

08/22/2023	Yes	Checking or savings account Savings account	Closing an account Can't close your account	GA 30132	Web

08/18/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06413	Phone	Older American

08/11/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Funds not handled or disbursed as instructed	TX 76302	Referral

08/11/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06037	Web

08/11/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CT 06043	Web

08/11/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 11050	Web

08/10/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	MA 02771	Web

08/10/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CT 06010	Phone	Older American

08/10/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	IN 46350	Referral

08/08/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	CT 06840	Web

08/08/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY 11758	Phone	Older American

08/08/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06811	Web

08/08/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06370	Web Referral

08/08/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06033	Web Referral

08/07/2023	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06002	Web Referral

08/04/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MO 64836	Phone

08/03/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06757	Phone	Older American

08/01/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 06052	Phone

07/30/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06779	Web	Servicemember

07/30/2023	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	TX 75082	Web

07/27/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	CO 81612	Web Referral

07/26/2023	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	NM 87508	Web

07/26/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CT 06074	Phone

07/26/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06762	Phone	Older American, Servicemember

07/25/2023	Yes	Checking or savings account Other banking product or service	Opening an account Unable to open an account	NY 11510	Web

07/11/2023	Yes	Checking or savings account Savings account	Closing an account Can't close your account	NC 28461	Web	Older American

07/06/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CT 06460	Referral

07/03/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	TN 38474	Web

06/30/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10974	Referral

06/06/2023	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	CT 06615	Web

06/01/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CT 06776	Web

05/26/2023	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	CT 06018	Web Referral

05/26/2023	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	FL 33332	Web

05/18/2023	Yes	Checking or savings account Checking account	Closing an account Can't close your account	CT 06385	Web Referral

05/15/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06811	Web Referral

05/11/2023	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	CT 06405	Web Referral

05/09/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CT 06704	Web

05/05/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	FL 33409	Web

04/26/2023	Yes	Mortgage Conventional home mortgage	Incorrect information on your report Information is missing that should be on the report	IL 60614	Web	Servicemember

04/26/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	NY 10029	Web

04/25/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	NY 10956	Web

04/14/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06704	Web

04/13/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Funds not handled or disbursed as instructed	CT 06811	Web Referral

04/12/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06070	Web Referral

04/03/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	FL 33484	Phone	Older American

03/29/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 12435	Web

03/29/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Problem with renewal	NJ 07627	Referral

03/15/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 06877	Web

03/15/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	CT 06877	Web

03/13/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06040	Phone

03/13/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11768	Postal mail	Older American, Servicemember

03/09/2023	Yes	Checking or savings account Savings account	Managing an account Banking errors	CA 94404	Web

02/27/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NJ 07050	Web	Older American

02/17/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CA 93230	Web

02/14/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11209	Web Referral

01/31/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CT 06032	Web Referral

01/24/2023	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	CA 94024	Web

01/23/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	GA 30339	Web

01/11/2023	Yes	Checking or savings account Savings account	Opening an account Confusing or missing disclosures	CO 80212	Referral

01/11/2023	Yes	Debt collection Mortgage debt	Communication tactics You told them to stop contacting you, but they keep trying	CT 06877	Web

01/10/2023	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	NY 11385	Postal mail

01/10/2023	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	CT 06811	Phone

01/10/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IN 46143	Referral

01/06/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06710	Referral

01/03/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06117	Phone

12/30/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11219	Referral

12/29/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	CT 06877	Web

12/29/2022	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CT 06877	Web

12/29/2022	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	MA 01938	Web

12/22/2022	Yes	Checking or savings account Checking account	Closing an account Can't close your account	FL 33437	Web

12/21/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 11101	Web

12/19/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CT 06340	Web Referral

12/16/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CA 94588	Web

12/14/2022	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	OH 45245	Web

12/13/2022	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	FL 34476	Web

12/12/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OH 43229	Referral

12/07/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	MA 02127	Web	Older American

12/07/2022	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	FL 34134	Web

12/02/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	OH 43214	Web

12/02/2022	Yes	Checking or savings account Savings account	Managing an account Banking errors	CT 06611	Web Referral

12/01/2022	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 06804	Web

11/23/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06804	Phone

11/22/2022	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CT 06804	Web

11/21/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	NY 11953	Postal mail	Older American

11/18/2022	Yes	Checking or savings account Savings account	Managing an account Banking errors	KS 67226	Web	Older American

11/14/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11550	Phone	Older American

11/09/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CT 06776	Web Referral

11/03/2022	Yes	Checking or savings account Checking account	Managing an account Cashing a check	DE 19720	Postal mail	Older American

11/02/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11368	Web

10/26/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	CT 06804	Phone

10/26/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	NY 11229	Referral

10/25/2022	Yes	Checking or savings account Savings account	Opening an account Didn't receive terms that were advertised	OR 97068	Web

10/17/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	MA 02764	Phone	Older American, Servicemember

10/17/2022	Yes	Checking or savings account Savings account	Managing an account Banking errors	MS 39110	Referral

10/13/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06013	Web Referral

10/12/2022	Yes	Credit card or prepaid card Payroll card	Trouble using the card Trouble getting information about the card	NJ 08081	Phone

10/11/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MA 02131	Web

10/05/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	LA 70471	Web	Older American, Servicemember

10/03/2022	Yes	Debt collection Mortgage debt	Communication tactics You told them to stop contacting you, but they keep trying	NY 10475	Web

09/28/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	NY 11230	Phone

09/27/2022	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	SD 57106	Web

09/11/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	CT 06512	Web

09/06/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	WI 53597	Web Referral

09/01/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	LA 70075	Phone

08/26/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CT 06484	Web

08/25/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CA 90018	Web	Older American

08/25/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MA 02780	Phone

08/23/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 94598	Phone	Older American

08/22/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 11795	Referral

08/16/2022	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	RI 02891	Web

08/16/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	FL 32953	Phone	Older American

08/15/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	SC 29708	Web	Older American

08/15/2022	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	NV 89012	Referral

08/03/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06705	Phone

08/02/2022	Yes	Checking or savings account Other banking product or service	Opening an account Didn't receive terms that were advertised	CT 06484	Phone	Older American

08/02/2022	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Banking errors	NY 11358	Phone	Older American, Servicemember

07/27/2022	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06902	Web

07/22/2022	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account	AK 99801	Referral

07/12/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	NY 10468	Postal mail

07/11/2022	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Problem accessing account	CT 06418	Referral	Older American

07/11/2022	Yes	Checking or savings account Checking account	Closing an account Can't close your account	FL 33418	Referral

07/09/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NY 11741	Web	Older American

07/08/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Closing on a mortgage	CT 06880	Web

07/05/2022	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	MD 21701	Referral

06/24/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	CT 06107	Web Referral

06/22/2022	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Funds not received from closed account	NV 89060	Phone	Older American, Servicemember

05/25/2022	Yes	Checking or savings account Savings account	Closing an account Company closed your account	NY 11565	Web

05/18/2022	Yes	Checking or savings account Checking account	Closing an account Can't close your account	GA 30087	Web

05/17/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11218	Phone	Older American

05/09/2022	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	GA 30601	Phone

05/09/2022	Yes	Mortgage Conventional home mortgage	Incorrect information on your report Account information incorrect	CT 06127	Web Referral

05/03/2022	Yes	Checking or savings account Savings account	Managing an account Banking errors	CT 06790	Phone

04/28/2022	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	CT 06040	Web Referral

04/05/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	VA 23219	Referral

04/04/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	CT 06112	Phone

03/28/2022	Yes	Checking or savings account Checking account	Managing an account Cashing a check	CT 06426	Web Referral

03/22/2022	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	TX 75214	Web

02/23/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	FL 32935	Referral

02/21/2022	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	NY 10466	Web	Servicemember

02/19/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	NY 11701	Referral

02/09/2022	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	MA 02302	Web

02/07/2022	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Deposits or withdrawals	CT 06877	Web Referral

01/27/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CA 94560	Web

01/27/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 10502	Referral

01/25/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	XXXXX	Web

01/21/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NC 28226	Web

01/20/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06475	Referral

01/17/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06109	Postal mail

01/13/2022	Yes	Checking or savings account Other banking product or service	Closing an account Company closed your account	FL 33026	Web

01/05/2022	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	NY 10927	Referral

01/04/2022	Yes	Debt collection Mortgage debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	NY 10927	Web

12/21/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06001	Web

12/16/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NY 12789	Web

12/11/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	CT 06489	Web

12/09/2021	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	IL 60613	Web

11/09/2021	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06811	Phone

10/30/2021	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	GA 30007	Web

10/18/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06450	Referral

10/07/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06117	Referral

09/27/2021	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	FL 33071	Referral

08/30/2021	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	CT 06096	Referral

08/16/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	FL 34638	Referral

08/02/2021	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CT 06810	Referral

07/21/2021	Yes	Checking or savings account Savings account	Closing an account Company closed your account	SD 57104	Referral

06/30/2021	Yes	Vehicle loan or lease Loan	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	MA 02302	Web

06/18/2021	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	VA 24202	Referral

05/26/2021	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06010	Referral

05/25/2021	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06708	Web

05/08/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	CT 06410	Web	Older American

05/07/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	TX 76039	Referral

05/07/2021	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	LA 70508	Referral

04/26/2021	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	KY 40203	Referral

04/19/2021	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	LA 70124	Web

03/25/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Struggling to pay your loan	CT 06410	Referral

03/23/2021	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	CA 94087	Referral

03/12/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06001	Web

03/05/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06457	Referral

02/27/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	CT 06070	Referral

02/18/2021	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	MI 48178	Web

02/17/2021	Yes	Mortgage Home equity loan or line of credit (HELOC)	Closing on a mortgage	NY 10583	Web

02/06/2021	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	VA 22192	Web

02/05/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	MA 02301	Web

01/30/2021	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	CT 06237	Referral	Older American

01/28/2021	Yes	Checking or savings account Savings account	Managing an account Cashing a check	CT 06418	Phone

01/27/2021	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06071	Referral

01/25/2021	Yes	Checking or savings account Checking account	Managing an account Cashing a check	CT 06405	Referral

01/22/2021	Yes	Checking or savings account Savings account	Closing an account Can't close your account	VA 22101	Web

01/21/2021	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed		Phone

01/21/2021	Yes	Mortgage Conventional home mortgage	Closing on a mortgage	RI 02895	Referral

01/20/2021	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MA 02724	Referral

01/13/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06708	Referral

12/29/2020	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 06237	Phone	Older American

12/25/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MA 02302	Web

12/24/2020	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	OH 43228	Referral

12/07/2020	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	CT 06712	Referral

12/03/2020	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	NY 10543	Web

12/01/2020	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	RI 02852	Web

11/13/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Company closed your account	TX 79925	Referral

11/09/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Unexpected increase in interest rate		Phone

10/30/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06010	Referral

10/15/2020	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 06045	Postal mail

10/15/2020	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage		Referral

09/30/2020	Yes	Checking or savings account Savings account	Closing an account Can't close your account	FL 34785	Referral

09/28/2020	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed		Referral

09/28/2020	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account	CA 93619	Referral

09/24/2020	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CT 06053	Referral

09/17/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06074	Referral

09/16/2020	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	CT 06457	Referral

09/14/2020	Yes	Checking or savings account Other banking product or service	Opening an account Confusing or missing disclosures	MA 02072	Phone

09/11/2020	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06074	Referral

09/10/2020	Yes	Mortgage Other type of mortgage	Applying for a mortgage or refinancing an existing mortgage	MA 02420	Web

09/09/2020	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	CT 06880	Web

09/04/2020	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06078	Referral

08/20/2020	Yes	Checking or savings account Checking account	Closing an account Company closed your account	CA 93033	Referral

07/27/2020	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	WI 54467	Referral

07/23/2020	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	MN 55122	Web

07/23/2020	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	AK 99803	Referral

07/20/2020	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06512	Referral

07/01/2020	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06795	Referral

06/22/2020	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	WA 98104	Web

06/22/2020	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06114	Referral

06/19/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	CT 06019	Web

06/16/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80212	Referral

06/11/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06111	Referral

06/09/2020	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	MA 02703	Web

06/05/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06716	Referral

06/02/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	OH 45036	Referral

05/04/2020	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	MI 48433	Referral

05/01/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06082	Phone

04/28/2020	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MA 02150	Web

04/17/2020	Yes	Checking or savings account Savings account	Opening an account Didn't receive terms that were advertised	CT 06033	Phone	Older American

04/07/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card		Phone	Older American

04/07/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06770	Referral

04/02/2020	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CT 06511	Web

03/11/2020	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	RI 02818	Referral

02/26/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals		Phone

02/24/2020	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	CT 06090	Referral

02/14/2020	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed		Phone

02/05/2020	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	CT 06830	Referral

02/03/2020	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed		Phone

01/31/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06082	Web

01/22/2020	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06786	Phone	Older American

01/02/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CT 06705	Web

11/21/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 92536	Referral

10/31/2019	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CA 92536	Referral

10/16/2019	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	RI 02915	Referral

10/15/2019	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CA 96099	Phone	Servicemember

09/29/2019	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	IL 60010	Web

09/24/2019	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	CT 06790	Postal mail	Older American

08/23/2019	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CT 06705	Referral

08/16/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 77399	Referral

08/09/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 10704	Referral

07/29/2019	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06053	Referral

07/17/2019	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CA 91935	Referral

07/15/2019	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	CT 06516	Referral

07/13/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06604	Web

07/11/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06489	Referral

07/05/2019	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	CT 06249	Web

06/28/2019	Yes	Mortgage Conventional home mortgage	Closing on a mortgage	MA 02093	Web

06/27/2019	Yes	Mortgage Other type of mortgage	Trouble during payment process	CT 06457	Referral

06/26/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06480	Referral

06/19/2019	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06051	Phone

06/19/2019	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	TX 76435	Referral

06/12/2019	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	CT 06712	Postal mail	Older American

06/05/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process		Phone	Older American, Servicemember

06/05/2019	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Incorrect exchange rate	CT 06052	Web

05/28/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06851	Referral

05/28/2019	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	SC 29707	Referral

05/14/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	FL 33905	Referral

05/10/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	MA 02138	Web

04/18/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06067	Referral

04/10/2019	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	MN 55311	Web

03/28/2019	Yes	Checking or savings account Savings account	Closing an account Can't close your account	WI 54956	Referral

03/26/2019	Yes	Checking or savings account Other banking product or service	Problem caused by your funds being low Non-sufficient funds and associated fees	NJ 07079	Referral

03/22/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals		Phone	Older American

03/13/2019	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments		Phone	Older American

03/13/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Wrong amount charged or received	WA 98520	Web	Older American

03/12/2019	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	GA 30002	Referral

03/08/2019	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	CT 06855	Referral

02/28/2019	Yes	Checking or savings account Other banking product or service	Managing an account Cashing a check	MA 02721	Referral

02/19/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CT 06108	Phone	Older American

02/14/2019	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Can't close your account	CT 06033	Referral

02/11/2019	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	WA 98055	Referral

02/08/2019	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	FL 33604	Referral

02/06/2019	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	TN 37075	Referral

02/06/2019	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	CO 80027	Referral

01/16/2019	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Problem using the card to withdraw money from an ATM	CT 06604	Referral

01/09/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06470	Referral

12/18/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	MA 02035	Web

12/17/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06492	Referral	Older American, Servicemember

12/11/2018	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CT 06604	Fax

11/27/2018	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	CT 06108	Phone

11/20/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MA 02721	Phone

11/16/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06614	Referral

11/15/2018	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CT 06037	Phone

10/12/2018	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account		Phone

10/01/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	RI 02879	Referral

09/27/2018	Yes	Mortgage FHA mortgage	Trouble during payment process	CT 06779	Postal mail

09/26/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06037	Phone

09/14/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 06477	Phone

08/31/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06238	Referral

08/14/2018	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	MA 02777	Referral

08/09/2018	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	CT 06053	Web

08/01/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals		Phone

07/26/2018	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	CT 06016	Referral

07/26/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NJ 08527	Referral

07/19/2018	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	IN 46220	Referral

06/14/2018	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	CT 06037	Referral

06/11/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06483	Email

06/08/2018	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	VA 23111	Referral

06/07/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06067	Referral

06/01/2018	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments		Phone

06/01/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06437	Phone

05/31/2018	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	NY 11210	Referral

05/30/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06001	Referral

05/17/2018	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CT 06825	Referral

05/15/2018	Yes	Checking or savings account Other banking product or service	Opening an account Didn't receive terms that were advertised	MA 02482	Phone

05/08/2018	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CT 06604	Phone

05/08/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06488	Postal mail

05/04/2018	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	CT 06062	Referral

05/03/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06107	Postal mail

05/02/2018	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	FL 33919	Referral

04/23/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06118	Postal mail

04/19/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	WA 98118	Web

04/16/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CA 92692	Referral

04/12/2018	Yes	Mortgage Other type of mortgage	Trouble during payment process	CT 06070	Referral

04/05/2018	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	FL 32963	Web

04/05/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 06750	Referral

04/03/2018	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account information incorrect	CA 93190	Web

03/26/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CT 06902	Fax

02/28/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06484	Referral

02/14/2018	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	IN 46511	Referral

02/12/2018	Yes	Checking or savings account Savings account	Managing an account Fee problem	OH 43004	Referral

02/06/2018	Yes	Credit card or prepaid card Payroll card	Unexpected or other fees	ME 04102	Web

01/31/2018	Yes	Checking or savings account Other banking product or service	Opening an account Unable to open an account	DC 20008	Web

01/31/2018	Yes	Mortgage FHA mortgage	Trouble during payment process		Phone

01/30/2018	Yes	Checking or savings account Savings account	Closing an account Company closed your account	AZ 85020	Referral

01/29/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	CT 06010	Referral

01/23/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem		Phone

01/17/2018	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	NH 03062	Web

01/17/2018	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	MA 02780	Web

01/17/2018	Yes	Checking or savings account Savings account	Managing an account Fee problem	TX 77494	Referral

01/12/2018	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	IL 60538	Web

01/11/2018	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06450	Referral

01/04/2018	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06451	Referral

01/01/2018	Yes	Checking or savings account Checking account	Closing an account Can't close your account	NY 11432	Web

12/22/2017	Yes	Checking or savings account Checking account	Managing an account Fee problem		Referral

12/20/2017	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	IL 60538	Web

12/03/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MA 01803	Web

12/01/2017	Yes	Checking or savings account Checking account	Managing an account Banking errors	RI 02816	Referral

11/28/2017	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	VA 22202	Web

11/20/2017	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	CA 90731	Referral

11/20/2017	Yes	Checking or savings account Other banking product or service	Opening an account Unable to open an account	FL 33177	Referral

11/17/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MA 02148	Referral

11/13/2017	Yes	Checking or savings account Savings account	Closing an account Can't close your account	WA 98802	Referral

11/04/2017	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MA 02138	Web

10/17/2017	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	SC 29611	Phone

09/27/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	TX 77494	Referral

09/25/2017	Yes	Checking or savings account Checking account	Closing an account Company closed your account	CT 06335	Phone

09/18/2017	Yes	Checking or savings account Checking account	Managing an account Fee problem	CT 06516	Phone

09/18/2017	Yes	Checking or savings account Checking account	Managing an account Fee problem	WI 53151	Web

09/15/2017	Yes	Checking or savings account Checking account	Managing an account Banking errors	MA 02332	Phone

09/01/2017	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 91106	Web

08/30/2017	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06082	Phone

08/30/2017	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	CT 06141	Phone

08/03/2017	Yes	Checking or savings account Checking account	Closing an account Can't close your account	CT 06512	Phone

07/29/2017	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	CT 06489	Referral

07/18/2017	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CT 06037	Referral

07/13/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06483	Postal mail

07/03/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	RI 02920	Phone

06/22/2017	Yes	Checking or savings account Savings account	Closing an account Can't close your account	NC 28078	Web

06/16/2017	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	RI 02907	Web

06/16/2017	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	MA 02769	Postal mail

06/12/2017	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 10573	Referral

06/12/2017	Yes	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	CT 06071	Referral

06/06/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	TN 37027	Web

05/31/2017	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	MA 02138	Web

05/23/2017	Yes	Checking or savings account Checking account	Managing an account Banking errors	MA 02472	Web

05/20/2017	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MA 01501	Web

05/19/2017	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	CT 06516	Referral

05/02/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	CA 92651	Web

05/02/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	NY 11432	Referral

04/20/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06010	Web

04/13/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06477	Referral

04/10/2017	Yes	Bank account or service Checking account	Using a debit or ATM card	CT 06101	Fax

04/04/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	IL 60504	Referral

03/27/2017	Yes	Bank account or service Savings account	Using a debit or ATM card	WI 54481	Web

03/22/2017	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	RI 02904	Web

03/13/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06489	Referral

03/10/2017	Yes	Mortgage Conventional adjustable mortgage (ARM)	Application, originator, mortgage broker	CT 06111	Web

03/10/2017	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06110	Phone

03/06/2017	Yes	Bank account or service Savings account	Deposits and withdrawals	CO 06778	Phone	Older American

03/03/2017	Yes	Credit card	Billing disputes	MA 02301	Referral

02/23/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06516	Referral

02/23/2017	Yes	Bank account or service Savings account	Account opening, closing, or management	MA 01075	Web

02/09/2017	Yes	Debt collection Mortgage	Taking/threatening an illegal action Sued w/o proper notification of suit	CA 92308	Phone

02/09/2017	Yes	Consumer Loan Installment loan	Taking out the loan or lease	NY 10023	Web

02/08/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management		Phone	Servicemember

02/07/2017	Yes	Mortgage Conventional fixed mortgage	Loan modification,collection,foreclosure	RI 02904	Phone

02/01/2017	Yes	Bank account or service Savings account	Account opening, closing, or management	NC 28210	Referral

02/01/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06088	Referral

02/01/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	GA 39828	Referral

01/31/2017	Yes	Mortgage FHA mortgage	Application, originator, mortgage broker	CT 06426	Web	Servicemember

01/23/2017	Yes	Bank account or service Savings account	Account opening, closing, or management	PA 19004	Referral

01/09/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	IL 60463	Web

01/06/2017	Yes	Bank account or service Other bank product/service	Problems caused by my funds being low	FL 32967	Referral

12/23/2016	Yes	Bank account or service (CD) Certificate of deposit	Account opening, closing, or management	NC 27616	Web

12/06/2016	Yes	Bank account or service Savings account	Account opening, closing, or management	PR 00911	Web	Servicemember

12/06/2016	Yes	Credit card	Transaction issue	CT 06712	Referral

12/02/2016	Yes	Mortgage Conventional fixed mortgage	Application, originator, mortgage broker	MI 48116	Web

12/01/2016	Yes	Mortgage Home equity loan or line of credit	Loan modification,collection,foreclosure	IL 60102	Phone

11/30/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	PA 19010	Web

11/25/2016	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	CT 06516	Phone

11/23/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06071	Web

11/22/2016	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	MI 48116	Web

11/03/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06019	Phone	Older American

10/25/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06109	Web

10/21/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	NY 11570	Referral

10/11/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06450	Referral

10/01/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	CT 06111	Web	Older American

09/30/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06477	Phone

09/28/2016	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	CT 06704	Referral

09/14/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06010	Referral	Servicemember

09/12/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	RI 02889	Postal mail	Older American

09/07/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06484	Referral

09/07/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	CT 06002	Web

09/01/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	GA 30342	Web

08/29/2016	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	MA 01748	Postal mail

08/24/2016	Yes	Credit card	Identity theft / Fraud / Embezzlement	CT 06716	Referral

08/17/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	WA 98346	Postal mail

08/01/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	MA 02067	Phone	Older American

07/26/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06712	Phone	Older American

07/13/2016	Yes	Bank account or service Savings account	Account opening, closing, or management	CA 91766	Referral

07/07/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06040	Phone

06/29/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NJ 08753	Web

06/29/2016	Yes	Bank account or service Savings account	Account opening, closing, or management	TX 77995	Phone

06/27/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	MA 02722	Web

06/09/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	CT 06516	Phone

06/09/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	CT 06516	Phone

05/31/2016	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	CT 06516	Phone	Older American

05/26/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06787	Web

05/19/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	MA 02472	Web

05/16/2016	Yes	Mortgage Home equity loan or line of credit	Loan servicing, payments, escrow account	CT 06770	Phone	Older American

05/13/2016	Yes	Bank account or service Savings account	Account opening, closing, or management	OH 45230	Web

05/04/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	AZ 85201	Web

04/26/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06105	Web	Older American

04/22/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06105	Referral

04/22/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	CT 06105	Web

04/22/2016	Yes	Bank account or service Checking account	Making/receiving payments, sending money	CT 06105	Referral

04/15/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CA 92603	Web

04/12/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	AZ 85351	Web

04/11/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	AZ 85719	Referral

04/06/2016	Yes	Bank account or service Other bank product/service	Problems caused by my funds being low	CT 06053	Referral

04/06/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	WA 98261	Referral

04/01/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	WI 54241	Referral

03/28/2016	Yes	Bank account or service Savings account	Making/receiving payments, sending money	DC 20015	Referral

03/17/2016	Yes	Bank account or service Savings account	Account opening, closing, or management	WA 98040	Referral

03/16/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06042	Referral

03/11/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	MA 02155	Web

03/09/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	IN 47725	Web

03/07/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	MA 02118	Web

02/24/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06511	Referral	Older American

02/04/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06418	Phone

02/04/2016	Yes	Bank account or service (CD) Certificate of deposit	Deposits and withdrawals	CT 06418	Phone

01/17/2016	Yes	Bank account or service Other bank product/service	Problems caused by my funds being low	KY 40219	Web

01/15/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	AZ 85308	Referral

01/14/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	KY 40245	Referral

12/24/2015	Yes	Bank account or service Savings account	Deposits and withdrawals	CA 93546	Referral

12/12/2015	No	Bank account or service Other bank product/service	Account opening, closing, or management	CO 80421	Web

12/10/2015	Yes	Mortgage Conventional fixed mortgage	Credit decision / Underwriting	RI 02911	Web

12/04/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	NC 28001	Postal mail

12/03/2015	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	CT 06801	Phone

11/24/2015	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	MA 02476	Referral

10/15/2015	Yes	Mortgage Home equity loan or line of credit	Settlement process and costs	CT 06443	Web

10/06/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	MA 02493	Phone

09/29/2015	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	MA 02532	Referral

09/14/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06040	Referral

09/03/2015	Yes	Bank account or service Savings account	Account opening, closing, or management	KS 67226	Referral

09/01/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	OH 43082	Phone

08/29/2015	Yes	Consumer Loan Installment loan	Taking out the loan or lease	CT 06457	Web	Older American

08/24/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06610	Web

08/12/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06492	Referral

08/11/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	NY 11751	Phone

08/10/2015	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	CT 06082	Phone	Servicemember

08/04/2015	Yes	Mortgage Home equity loan or line of credit	Loan modification,collection,foreclosure	CT 06320	Referral

07/27/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	PA 19335	Web	Older American

07/27/2015	Yes	Mortgage Home equity loan or line of credit	Application, originator, mortgage broker	CT 06770	Phone	Older American

07/27/2015	Yes	Bank account or service Savings account	Account opening, closing, or management	MN 55113	Referral

07/23/2015	Yes	Bank account or service Savings account	Using a debit or ATM card	UT 84020	Referral

07/19/2015	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	NJ 07760	Referral

07/15/2015	Yes	Bank account or service Savings account	Account opening, closing, or management	TX 75238	Web

07/10/2015	Yes	Mortgage Conventional fixed mortgage	Loan modification,collection,foreclosure	IL 60657	Web

06/11/2015	Yes	Bank account or service Savings account	Account opening, closing, or management	MI 48152	Web

05/29/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	NY 10710	Postal mail

05/27/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	XXXXX	Referral

05/26/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	LA 70117	Web

05/18/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	OH 43220	Phone

05/08/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	RI 02861	Referral

04/29/2015	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	OH 43062	Referral

04/24/2015	Yes	Bank account or service Savings account	Account opening, closing, or management	NE 68137	Phone

04/23/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06710	Referral

04/15/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06119	Web

04/14/2015	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	TX 76053	Phone	Servicemember

04/04/2015	Yes	Bank account or service (CD) Certificate of deposit	Account opening, closing, or management	CT 06037	Web

04/01/2015	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	MA 02703	Phone	Older American, Servicemember

03/27/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NE 68135	Referral

03/26/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06795	Web

03/26/2015	Yes	Bank account or service Savings account	Account opening, closing, or management	LA 70808	Referral

03/24/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06019	Web

03/23/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	VA 22923	Referral

03/05/2015	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	OR 97415	Postal mail	Older American, Servicemember

02/23/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06762	Web

02/10/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	CO 80907	Web

02/06/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	MI 48503	Web

02/04/2015	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	CT 06109	Referral

02/02/2015	Yes	Mortgage Home equity loan or line of credit	Loan modification,collection,foreclosure	NY 10709	Web

01/27/2015	Yes	Bank account or service Savings account	Deposits and withdrawals	CO 80227	Web

01/27/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	PA 18103	Web

01/26/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06704	Referral

01/26/2015	Yes	Consumer Loan Installment loan	Managing the loan or lease	DE 19947	Web

01/26/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CA 91367	Referral

12/17/2014	No	Bank account or service Other bank product/service	Account opening, closing, or management	CA 90027	Web

12/08/2014	Yes	Bank account or service Checking account	Making/receiving payments, sending money	CT 06776	Web

12/03/2014	Yes	Bank account or service Savings account	Account opening, closing, or management	MD 21076	Web

12/01/2014	Yes	Bank account or service Savings account	Account opening, closing, or management	CA 92196	Phone

11/29/2014	Yes	Mortgage Home equity loan or line of credit	Loan servicing, payments, escrow account	CT 06076	Web

11/16/2014	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	WA 98118	Web

11/13/2014	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06702	Postal mail

11/03/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	NY 10522	Referral

11/01/2014	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	IL 60067	Web	Servicemember

10/20/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06450	Fax

09/30/2014	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06457	Referral

09/10/2014	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06066	Referral

08/07/2014	Yes	Mortgage Home equity loan or line of credit	Loan modification,collection,foreclosure	CT 06750	Web

08/05/2014	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06516	Phone

07/29/2014	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06108	Phone	Servicemember

07/03/2014	Yes	Credit card	Other	CT 06095	Referral

06/12/2014	Yes	Bank account or service (CD) Certificate of deposit	Deposits and withdrawals	RI 02920	Referral

05/19/2014	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06410	Web

05/13/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06477	Phone

04/22/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	MA 02301	Web

04/22/2014	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	CA 92014	Referral

04/18/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06779	Web

04/11/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06405	Phone

04/10/2014	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06906	Referral

04/09/2014	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06489	Referral

04/01/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06820	Referral

04/01/2014	Yes	Bank account or service Checking account	Problems caused by my funds being low	MD 21128	Referral

03/24/2014	Yes	Bank account or service Savings account	Account opening, closing, or management	TX 78238	Referral

03/18/2014	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money		Phone	Older American

03/18/2014	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	CT 06119	Web

02/28/2014	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	CT 06119	Web

02/28/2014	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	CT 06117	Web

02/19/2014	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06484	Referral

02/18/2014	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	CT 06119	Web

02/08/2014	Yes	Mortgage Other mortgage	Application, originator, mortgage broker	CT 06032	Referral

01/27/2014	Yes	Mortgage Conventional fixed mortgage	Credit decision / Underwriting	RI 02919	Web

01/24/2014	Yes	Mortgage Home equity loan or line of credit	Loan servicing, payments, escrow account	MA 02777	Web	Older American

01/24/2014	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CA 94017	Web

01/23/2014	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	CT 06779	Postal mail

01/16/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06484	Referral

01/15/2014	Yes	Bank account or service Savings account	Account opening, closing, or management	CO 80124	Referral

01/14/2014	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	CT 06770	Referral

01/03/2014	Yes	Bank account or service Savings account	Deposits and withdrawals	MA 02302	Referral

01/03/2014	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06127	Referral

12/31/2013	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06489	Phone

12/31/2013	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06037	Web

12/03/2013	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06615	Web

12/03/2013	Yes	Credit card	Billing disputes	CT 06450	Web

11/20/2013	Yes	Bank account or service (CD) Certificate of deposit	Account opening, closing, or management	CT 06488	Referral

11/18/2013	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06095	Phone

11/04/2013	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	CT 06492	Web

11/04/2013	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	TX 75024	Web

10/17/2013	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06051	Phone

10/04/2013	Yes	Bank account or service Checking account	Deposits and withdrawals	RI 02904	Phone	Servicemember

09/24/2013	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	NM 87120	Web

09/21/2013	Yes	Credit card	Identity theft / Fraud / Embezzlement	CT 06518	Web

08/12/2013	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06484	Referral

08/12/2013	Yes	Bank account or service Checking account	Problems caused by my funds being low	MA 02301	Fax

07/18/2013	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	NH 03110	Referral

07/12/2013	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	AZ 85014	Referral

07/03/2013	Yes	Bank account or service Checking account	Account opening, closing, or management	MA 02169	Web

06/27/2013	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	CT 06111	Referral

06/26/2013	Yes	Bank account or service Checking account	Using a debit or ATM card	CT 06082	Referral

06/10/2013	Yes	Mortgage Conventional adjustable mortgage (ARM)	Loan modification,collection,foreclosure	MA 02632	Postal mail

06/06/2013	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06037	Referral

05/23/2013	Yes	Bank account or service Checking account	Making/receiving payments, sending money	TX 75247	Referral

05/20/2013	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	MA 01516	Referral

05/14/2013	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06804	Phone

05/10/2013	Yes	Bank account or service Checking account	Deposits and withdrawals	MA 02740	Phone

05/10/2013	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06082	Referral

05/07/2013	Yes	Bank account or service Checking account	Problems caused by my funds being low	RI 02893	Web

05/06/2013	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06854	Referral

04/17/2013	Yes	Credit card	Rewards	CT 06010	Web

04/08/2013	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06067	Referral

04/05/2013	Yes	Mortgage Home equity loan or line of credit	Loan servicing, payments, escrow account	RI 02906	Referral

04/02/2013	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06519	Web

03/23/2013	Yes	Bank account or service Savings account	Account opening, closing, or management	MI 48503	Web

03/19/2013	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	CT 06468	Referral

03/18/2013	Yes	Mortgage Conventional adjustable mortgage (ARM)	Loan modification,collection,foreclosure	MA 02675	Web

03/13/2013	Yes	Bank account or service Savings account	Deposits and withdrawals	CT 06489	Web

03/08/2013	Yes	Mortgage Conventional fixed mortgage	Loan modification,collection,foreclosure	CA 92506	Web

02/01/2013	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	MA 02764	Phone

01/10/2013	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06615	Referral

01/09/2013	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	NY 10538	Referral

01/09/2013	Yes	Bank account or service Checking account	Making/receiving payments, sending money	CT 06096	Referral

01/08/2013	Yes	Mortgage Conventional fixed mortgage	Application, originator, mortgage broker	VA 23233	Web

01/03/2013	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06801	Referral

12/27/2012	Yes	Bank account or service Checking account	Problems caused by my funds being low	RI 02920	Phone

12/19/2012	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CT 06111	Web

12/14/2012	Yes	Bank account or service Checking account	Account opening, closing, or management		Referral

12/12/2012	Yes	Consumer Loan Installment loan	Shopping for a loan or lease	CT 06385	Postal mail

12/05/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06095	Postal mail

11/30/2012	Yes	Bank account or service Checking account	Deposits and withdrawals	MA 01108	Referral

11/13/2012	Yes	Mortgage Conventional fixed mortgage	Settlement process and costs	CT 06451	Web

11/06/2012	Yes	Bank account or service (CD) Certificate of deposit	Account opening, closing, or management	CT 06117	Phone

11/02/2012	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	CT 06066	Referral

10/21/2012	Yes	Mortgage Home equity loan or line of credit	Settlement process and costs	CT 06524	Web	Older American

10/18/2012	Yes	Bank account or service Checking account	Problems caused by my funds being low	RI 02905	Phone	Older American, Servicemember

10/11/2012	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06710	Referral

10/09/2012	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06057	Web

09/27/2012	Yes	Mortgage Other mortgage	Settlement process and costs	CT 06790	Referral	Servicemember

09/17/2012	Yes	Bank account or service Checking account	Problems caused by my funds being low	MA 02747	Web

09/15/2012	Yes	Bank account or service Checking account	Problems caused by my funds being low	CT 06516	Web

07/27/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06911	Web

06/14/2012	Yes	Bank account or service Savings account	Account opening, closing, or management	CT 06811	Referral

06/10/2012	Yes	Bank account or service Checking account	Problems caused by my funds being low	MA 02748	Web	Older American

06/06/2012	Yes	Bank account or service Checking account	Deposits and withdrawals	MA 02780	Referral

05/30/2012	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	VT 05450	Referral

05/14/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06089	Referral

05/07/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06106	Referral

05/02/2012	Yes	Mortgage Conventional fixed mortgage	Application, originator, mortgage broker	NY 10709	Web

04/23/2012	Yes	Bank account or service Checking account	Making/receiving payments, sending money	CT 06770	Phone

04/20/2012	Yes	Bank account or service Savings account	Account opening, closing, or management	AZ 85282	Web

04/17/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	CT 06002	Referral

04/17/2012	Yes	Bank account or service Checking account	Deposits and withdrawals	MA 02780	Postal mail

03/28/2012	Yes	Bank account or service Checking account	Deposits and withdrawals	CT 06010	Phone

03/19/2012	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	MA 02356	Phone

02/15/2012	Yes	Mortgage Other mortgage	Application, originator, mortgage broker	RI 02871	Referral

02/02/2012	Yes	Mortgage Home equity loan or line of credit	Application, originator, mortgage broker	CT 06091	Referral