| 11/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I currently have a home mortgage with Valley National Bank in New York State.
In mid XXXX of this year 2020 I began the process of refinancing the mortgage for the purpose of lowering my interest rate. Valley National said they had a program that would cost {$490.00} ( CEMA ) for refinancing with no additional closing costs.
I was sent loan documents to sign and a request for the {$490.00} which I paid immediately. by credit card. I then received an email that explained in order to be eligible for this program I would have to open a checking account with Valley National. The checking account, they said, was required so that the mortgage could be auto deducted from my account each month. I was surprised by this information as it was not given prior to the documents being sent and the {$490.00} being charged to my credit card. I opened the checking account at Valley National to satisfy this surprise requirement. I then received a second surprise when they requested {$500.00} for a rate lock. I explained that I did not want to lock the rate but they insisted that this was the only way to move forward with the process and that the {$500.00} rate lock fee was fully refundable after closing. In order to not waste more time, I paid the {$500.00} rate lock fee.
Upon reviewing the loan documents I realised that they had written the loan amount for {$7000.00} more than what the balance was of my loan. I also saw that there were over {$6000.00} of closing costs on the document. When I asked for clarification the loan officer was elusive and unclear about why those amounts appeared on the document. I did my own research and discovered that the Government taxes and fees on the document are not considered " closing costs '' but appear nonetheless in the closing cost area of the document. The loan officer then explained that we would not have to pay out of pocket for those costs if they were worked into the loan amount. I declined that option and requested that they rewrite the loan for the amount I requested ( the balance of my loan ) and I would pay out of pocket for the taxes and fees.
After that was agreed upon I was sent new loan docs. I signed everything in a timely manner. I then was asked by the loan officer to re-submit information about my finances including my W2 's, three months of pay stubs and my home insurance declaration page. ALL of which I had already submitted at the beginning of the process. I resubmitted all that was requested of me. The loan then went to another department that handles preparing everything for the underwriter. The individual who I was now working with requested my Pay Stubs AGAIN. After some days went by I contacted him again. He then explained that he must send a Verification Of Employment to my employers of the last two years. I alerted my employers who sent the requested document back to Valley National the same day.
I made several attempts to follow up with the individual who requested the VOE. He did not return my phone calls or email. The following business day I received an auto response from his desk explaining that if I needed assistance to call another rep at Valley National who's name, email and phone number were provided. The phone number was missing a number so I had to take a guess at it. I was able to reach the woman who informed me that the previous agent was no longer with Valley National. She asked me for my loan number. She then explained that there was information missing from the VOE that was sent back to Valley. I personally reviewed the VOE with my employer prior to her sending it back to them and she had in fact filled out every section of the form.
It seems to me that Valley National is trying their very best to discourage me from continuing to pursue this loan refinance. As I am already committed to a 30 year mortgage at a higher interest rate ( the house was purchased as an investment property and is now my primary residence ) they seem to be doing everything in their power to make the process so frustrating and time consuming that I will give up and just keep the higher interest loan. I am at a loss as to what to do at this point. This has now been a three month and counting process and it was advertised as a hassle free no cost refi.
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| 03/10/2019 |
Yes |
- Vehicle loan or lease
- Loan
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- Problems at the end of the loan or lease
- Problem with paying off the loan
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Web |
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Hello, I recently came to the conclusion of the scheduled payments of a {$55000.00} auto loan provided by Valley National Bank ( Acct : XXXX ) in XX/XX/2018. Upon receiving the final payoff statement, Valley National Bank incorporated over {$1000.00} of late payments and fees associated with payments which weren't made on the exact due date of the loan over the life of the loan. I purchased my vehicle at a dealership and had I known that the financing bank, Valley National Bank, didn't offer online payments I may have requested another lender ( if possible ), but nonetheless over the course of my loan term I admittedly didn't always submit a wire request from my primary bank in time to have the funds to Valley National by the due date. So upon receiving the final payoff statement from Valley National which included {$55.00} of principal and {$1000.00} of late fees, I simply asked Valley National to provide me with a reconciliation of the {$1000.00} of late fees over the course of five years of payments so I could validate those {$1000.00} of late fees and/or additional interest. After being bounced around various departments at Valley National I was told by a collections XXXX that the statement had to be mailed and couldn't be made available online. As I waited for the mailed copy to arrive, I continued to receive collection calls on the remaining principal balance and outstanding fees ( daily over the course of 2 weeks ). I assured the parties involved that I wasn't declining to pay and would make payment arrangements upon receipt of the mailed materials. Over the next 2 weeks all I received from Valley National in the mail was further notices of the remaining principal balance and requested fees. At this point I called Valley National collections to again ask on the status of the requested reconciliation materials. I was told that the materials request was never made and that another department would have to handle reconciliations. Concerned, I asked to speak to a manager and urged her to please initiate the request for the materials so I could reconcile. I even offered to make a payment at the time for the remaining principal balance while I awaited the reconciliation materials so as to close out the loan without any negative impact upon my credit status. She assured me that no further collection actions would be taken, no late payment report would be made to the credit bureaus and assured me that the materials would be mailed over the next few days. Ten days later, I still had not received the materials in the mail and again called the company, at which point I was able to " get to a person '' who had working knowledge of the fee reconciliation system. Rather than asking yet again for the reconciliation to be mailed, I just had her verbally read the day count and $ fees associated with the various payments which weren't made on the due date over the course of the loan, at which point I agreed to pay the principal balance and fees in full, fully expecting that I would never receive a reconciliation in the mail. Days later I received the vehicle title in the mail and figured this was closure, however upon application for a refinance of my existing home loan ( XX/XX/XXXX ) I now discover that over the course of this whole ordeal, Valley National reported me as 30 days late two times for the unpaid {$55.00} balance, while all the while I was simply waiting for their reconciliation of late fees on the payoff notice to be provided to me. I contacted Valley National and asked them to please restate the report to the credit bureau given that my delays were related to an ask for a simple reconciliation of late fees over the course of a five year loan. Valley National declined to consider this and says " what is done is done ''. Is there any remediation that can be taken at this point. This is virtually the only blemish on my credit over a period of 20+ years and is now impacting the cost of my home loan refinancing. This feels like a classic case of poor communication between departments within a loan servicer, please help ...
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| 08/20/2016 |
Yes |
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- Settlement process and costs
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Web |
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I am writing to ask that you launch an investigation of Valley National Bank 's ( VNB ) home refinancing program and assist me to obtain the refinance loan at the cost initially quoted, or to have the monies expended thus far in connection with the mortgage refinancing returned to me. I initiated an online refinance application with VNB in XXXX and decided to use VNB following a telephone conversation with the loan officer based in XXXX, XXXX XXXX, and the documentation he sent me regarding fees shown on attachment A. I signed the requested documents, provided the requested documentation, paid a {$490.00} refinance fee, and a {$2400.00} rate lock-in fee.
Subsequent to this, I received another set of paperwork from a bank representative based in XXXX, XXXX XXXX, which had much higher fees and an estimated closing total far in excess of that received from XXXX XXXX, please see Attachment B. When I called XXXX XXXX to ask about the disparity he told me to call XXXX XXXX. I told him I based my decision to use VNB based on the documentation he sent me which I signed, and would like him to explain the difference to me. He said he would look into it if he had time. I followed up with two emails to him which he did not answer.
I then called XXXX XXXX who told me to call XXXX XXXX. I told her I felt I was being given the run around, and that the differing loan closing costs seemed to be a bait and switch move that was put in play after VNB had collected a considerable amount of money from me. She said she would look into the disparity and call me back. When she called me back she said the only difference was the transfer tax fee that would be charged by my current mortgagor, XXXX, to transfer my mortgage. I was surprised by this as it was my understanding that XXXX homeowners looking to refinance an existing mortgage do n't have to pay the state 's mortgage recording or transfer tax. I also told her XXXX XXXX told me that transfer fees would n't apply. I further pointed out that the appraisal fee was higher as was the escrow requirements.
She replied that the appraisal fee difference did n't matter because the bank was picking up that cost, and that she 'd never seen an escrow deposit requirement less than 3 months, so the 2 month escrow requirement shown on the documentation I received had to be wrong. I then asked why the fee on the documents she sent me showed a 5 month requirement. She said it could vary and she was required to show the maximum amount it could be. I asked under what conditions the escrow deposit requirement might change as I have excellent credit. She told me call XXXX XXXX and he would try to explain it to me. I told her he had n't returned my emails and the last time I spoke to him he told me to talk to her. She then said no matter what the loan officer told me, or sent me I writing, or which I signed, that she was the loan processor and I had to sign the paperwork she sent me.
I was incensed by her reply as it seemed flippant, unfair, and non-responsive to my questions. If I was to be sent documents reflecting the maximum closing costs why was n't that sent to me initially by XXXX XXXX? Also as I based my decision to use VNB based on the first set of documents I received, I felt sucker-punched.
I am therefore writing to you for help. VNB 's action, in my opinion, border line fraud and constitutes misrepresentation. Please review this matter with all due haste. If VNB will not honor the refinance conditions outlined in the first set of documents I received, see attachment A, I would like a refund of the monies expended based on misleading documentation from XXXX XXXX. I anxiously await your reply before proceeding further and thank you for your prompt attention to this matter.
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| 11/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My husband and I are buying an investment property for my disabled aunt, my grandmother recently passed and with us being able to put a downpayment and buy the collateral, this is making it affordable for my aunt to have a safe and access friendly home. I contacted XXXX Bank and was assigned XXXX XXXX from the Valley National Bank XXXX XXXX branch in XXXX. I was previously a banker for 12 years and am very familiar with lending, I contacted XXXX ahead of finding a property and sent all of our documentation over including our XXXX documents. XXXX had all docs by XX/XX/2020 in XXXX we went under contract on a townhome with a contractual closing date of XX/XX/2020. The entire time XXXX assured me not to worry, with our financials we would be fine and even asked if we might be interested in a portfolio loan, I told him at this time no we would like to test the waters with the one investment property for now. As of the XXXX the loan had not been submitted to underwriting and the XXXX doc 's where not verified or reviewed by the banks underwriting or compliance department yet. We pushed the close date to the XXXX, my grandmother had also passed and we were attending the funeral the weekend of the XXXX, all the while being assured that everything is fine and XXXX is doing everything he can. Well, as soon as we got back from the funeral XXXX was saying we needed to push the closing to the XXXX, during this conversation, I pushed back on XXXX and said that was not acceptable we had already moved the closing date twice and as per the real estate contract the seller has the right to walk from the contract with earnest money after the XXXX and we were already passed that, I did not think she would be willing to push it out that far. XXXX yelled at me and told me I don't understand how this works, and that this timeline just wasn't acceptable. My realtor emailed XXXX later that day, letting him know that the seller was not comfortable pushing the closing passed the XXXX. He replied to the email with two words only " not acceptable. '' I then called the branch manager who provided me with XXXX XXXX bosses info. I explained the situation on XX/XX/2020 and by today XX/XX/2020 the loan is approved and ready to close. XXXX XXXX boss apologized to us and said that XXXX knew exactly what to do to close the loan and asked that we continue to work with him. In the XXXX hours after, XXXX only emailed with a document request, he did not reach out to apologize or smooth things over, he did not reach out to my realtor to communicate anything about a potential close date so that my realtor could save the contract. While this was going on, I switched the contract to a cash offer and apologized to the seller and thanked her for her patience and for working with us through this hiccup. If I had stuck with XXXX I believe XXXX would have cost us the property and he know my aunt had to move out of her apartment on the XXXX. He also knew I was planning to have work done on the property prior to her moving in and that we were working on a tight timeline. I am not sure what personal issue XXXX took with us, at very least he is unprofessional at most maybe homophobic because two men were applying. One thing is for sure, I hope he is not able to do this to anyone else, especially during such a delicate time with my grandmother passing, here we are just trying to make sure our family is taken care of.
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| 10/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I was issued a Pre-Qualified Letter from XXXX XXXX XXXX based largely on the information I provided, including but not limited to credit score We then entered into to contract and agreement for purchase of XXXX Maritime way along with agreement for a down payment product offered by your bank through XXXX XXXX.
All necessary application fees were paid to your bank, positive results were received from appraisal, all fund verification requirements met which included early retirement fund withdrawal and liquidation of auto asset, and I put {$20000.00} into escrow with XXXX XXXX. I paid your {$490.00} fee and {$500.00} lock-in fee, along with {$400.00} appraisal fee and moving deposit and title fees. I as buyer, XXXX, and Seller were all in agreement and ready for closing on Friday XX/XX/XXXX, My Birthday.
According to XXXX XXXX and XXXX XXXX my complete and reviewed file was sent to underwriting for final approval last Week XXXX. I was told that I should expect to hear back in 1 -2 days and that this process was quick, I had nothing to worry about, as XXXX XXXX was very thorough.
After several calls to XXXX XXXX, and XXXX XXXX during the 10 days I received no clear answers. Two days ago ( 10 days later ) I was informed by VNB employee XXXX XXXX via email that the holdup with you was my credit score, however there would be an exception if i moved my banking business to Valley National Bank. I immediately responded in the positive. I cleared my morning schedule and met with the XXXX XXXX XXXX to open an account with Valley National Bank.
I began the process with the branch manager, then was later told that she was waiting on final confirmation from XXXX XXXX before delivering my banking papers to sign.
Seven ( 7 ) days before the closing date I was just notified by your employee XXXX XXXX that as of today you have denied underwriting of our loan due to credit score, However my credit score was within approval range wen your bank issued my Pe- Qualification letter and has increased by over XXXX points since then.
I have consulted an attorney and other upstanding members of our community including board members of banks from here and New Jersey, residents part of the year in XXXX XXXX, XXXX XXXX and in addition Brokers from XXXX to XXXX XXXX. They have all expressed disgust at this dis-regard for neglect of procedure, responsible banking practice and community.
I am a father with a household of XXXX including XXXX children, I am a XXXX of XXXX plus years and serve on many boards. We ended a lease based on reliance of Valley National Banks assurance. We are scheduled to leave our present home as of XX/XX/XXXX and now have no place to move to. This has been a financial, mental and emotional strain on myself and our family.
There is no legitimate reason for VNBs abuse of our time or denial of our loan, after taking our money, and putting us through weeks of applications, interviews, compliance and worry.
Upon researching reviews of Valley National Bank loans, it appears there are multiple cases where Valley National Bank issued pre-qualification letters, and accepted fees with out following through.
I expect that these facts being brought to your attention will result in the correction of this misfeasance as we currently do not have a place to live after XX/XX/XXXX.
Sincerely,
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| 06/20/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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The managers of valley bank has stolen my money from my acctXXXX XXXX used deceptive I formation to get my information and has clean my acct of our as well as putting me in enormous debt.I have several lump sums direct depositing into this bank from XXXX .They have been charged me twice a month ( XXXX $ ) to keep me in over drawn and the bank receives XXXX $ out XXXX $ each month on the first.There was a XXXX $ lump sum XXXX deposited XXXX XXXX XXXX XXXX XXXX for several days that she didn't know wat happen to my money.On the XX/XX/XXXX after going everyday bc I never received phone calls she explain that the company is holding XXXX of my money for a credit card application and that she could not get them on the phone but they would email me.I never did any filling out of anything and never even disguised any action to be took to take all my money.Everyday both braches and several people would answer saying the XXXX was a available to handle my situation.A week later when I called XXXX XXXX because they said she would have to give money back.Upon talking to her she knew of the problem and also offered me XXXX $ back and to enroll in overdraft bc of all of my bills that was set up for auto couldn't get paid bc the clean myacct out on the weekend.And she also said she would see wat happen to mylump sum and call me back.No one ever calls me back I still DNT have my money back and Im in such a bad position because of this fraudulent action that the bank as done to me.I often when in with XXXX trying to get loans and credit cards and she would always deny me but all of a sudden they have stolen all my funds saying that they hold your money during inquires.This is discrmation in its highest form.I have had mental breakdwn lost my transportation, I haven't been able to go to school and my utilties have been cut off .My credit has dropped bc all bills are not being paid bc the bank has took .y money and as well as keeping in overdraft so the can take my next check I have had so many lump sum come to this bank and the balance are always fake.I go in every week for help because the text and statements are not current.The employees at this bank are very familiar with me and is treated me this way because I'm low income and my health is bad so they have been taking advantage of me XXXX XXXX XXXX smirks about my situation as well as her manager XXXX XXXX XXXX tried to make me believe that I'm at fault and she gon na see a about getting my money back.
This bank is very unprofessional and is running schemes to get money out of us acct.Everyone you talk to on the phone hangs up or cover up there faults of there employees.This turn my world upside down this is terrible to be rob by a well known bank not caring of mykids situation.I having problems feeding mykids my rent is over due it just has been terrible wit this bank.Tje only solution they have was for me to sign up to overdraft which was illegal on my part bc they are trying to MKE spend money that I dnt h e I'm requesting a refund on mylump sums that came in that bank because of the fake balance fake charges and decentful ways of the managers using my information I never received my money correctly and they are giving the run around as if I suppose just let them have it Each penny that the government put in there I need it back asap.
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| 07/19/2020 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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I am at my wits end with this company. I received a letter saying that my XXXX payment was not received. I immediately called XXXX ( a payment vendor I use so that my car payment can be withdrawn out of my checking account every 2 weeks, and sent to the Valley Bank, the bank my car loan is through ). They told me they had a copy of a cashed check from XX/XX/XXXX for the XXXX payment, and that they have already sent my XXXX payment to Valley Bank. XXXX asked me to get an email or fax number from Valley Bank so that they can send proof of the payment, and Valley can apply the funds correctly.
It has been a nightmare calling Valley Bank. The number in the notice was XXXX ext XXXX. I called on XX/XX/XXXX at XXXX XXXX when I got home from work and the day I got the notice. I was on hold for 1 hour 25 minutes just to be hung up on. It sounded like the call was connected to someone and they hung up ( accidentally I hoped ).
I XXXX Valley Bank 's main number XXXX at XXXX XXXX XX/XX/XXXX. I got through to a lady ( I didn't write her name down unfortunately ). She asked me all the verification questions and then told me that she didn't see any payments posted to my account. As in, I had never paid my car loan since XXXX. I've paid just under {$20000.00} so far. I told her I have proof of my payments, and I needed an email or fax number so my payment vendor can send them proof to apply everything correctly. She put me on hold several times and finally came back and told me she didn't have any idea where I could send that to, but I could send it to XXXX and they'll make sure it gets forwarded. The whole interaction was very off putting, and because she literally admitted she didn't know what to do, I decided I'd call again to double check.
I called twice on XX/XX/XXXX. Both times I called XXXX ext XXXX. Once at XXXX and again at XXXX. I was hung up on both times before I could actually speak with someone. I sent a message through the website asking for a call back since I was having an issue calling in. I also left a message on the phone system.
Today, XX/XX/XXXX I got a call back at XXXX, but I was sleeping. The message said to call back at XXXX. I called that number, and spoke with a man ( I think XXXX ). I explained to him the situation, and that I had proof of payment and where to send it to. He then asked me for my account information and verification questions. Then he told me the XXXX payment wasn't paid and I need to pay it asap. I told him that it was already paid and I needed to know where to send the proof. He said that there was no payment and payment had to be made as soon as possible. Do your representatives not listen to what the callers are saying, - I literally told you twice already that it was paid, and the XXXX payment was already made. Eventually he told me to send it to XXXX -- - " so they can see what they can do. '' So where am I supposed to send proof of payment to? I've called several different times and received conflicting information. I don't want my private information sent across multiple departments that have no business seeing my information.
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| 09/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Started a discussion of mortgage refinance on XX/XX/2020 for the loan amount of $ XXXX, no cash out with a Valley National Bank employee. The primary goal is to achieve a lowest rate since I am at 4.875 % .The nuance is my cooperative building is high sponsorship, therefore, it is typically not FNMA approved. I am aware that many banks because of this will only offer portfolio loans and not loans intended for the secondary market.Therefore, when I reached out to the loan officer, the building not being FNMA approved is the first thing I disclose via e-mail. This is something I will tell upfront to avoid the exact situation Valley National Bank put me through. I was offered 3.25 % 30 year fixed rate mortgage.
We move forward with the process at good pace, appraisal came in a little lower than anticipated. The loan estimates and application were all based on the offered 3.25 % 30 year fixed. I also agreed to a 0.50 % fee to compensate for the higher LTV. As you can tell, the rate was my primary focus as I'm willing to pay XXXX bps. All seem to be coming together just fine and as I expected. At some point, officer even called and encouraged me to lock the rate which I did without giving it much thought. At this juncture, out of pocket was an application fee of {$490.00}, coop questionnaire and master insurance binder for {$320.00}. On XX/XX/2020 I was notified via e-mail that the loan was NOT FNMA approved due to high sponsorship ( exact thing I told the loan officer ) and the bank is offering a portfolio loan for 3.875 %, bi-weekly payments and ACH setup. Logically speaking, it is very unlikely for a consumer such as myself to spend over a month, disclose all my confidential private information, pay almost a grand upfront for Valley National Bank to confirm that the building is not FNMA approved. I am aware FNMA has a list for approved coop buildings so this was a simple easy checklist item. At this point, it seems to be a classic switch-a-roo.
I respond to the email indicating how upset I am with the institution. Also noting that I disclosed that it was not FNMA approved at the beginning of the whole ordeal. The banker does not respond for over a week. I take the initiative to e-mail them again summarizing all those points again, decline their portfolio offer and tell them I expect the fees to be refunded. The very next day I get another e-mail stating a refund on the {$490.00} application fee has been processed. At no point did the institution admit oversight or assumed responsibility, provide a reasonable solution or adequate explanation addressing my concerns about this case being a bait and switch or the professionalism of the staff. If I was offered/quoted a 3.875 % 30 year fixed when I inquired, I would have declined and never started the process. I believe this merits some level of attention. We can't have bankers mislead consumers, get them started in the process, and pressure them to close on a higher rate.
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| 01/31/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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Web |
Servicemember |
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On XX/XX/XXXX a board member signed a {>= $1,000,000} line of credit with another homeowner, stating the monies would be used for emergency upgrades to our six acres of oceanfront property in XXXX XXXX XXXX. We have sixty unit owners and we were not aware of the XXXX XXXX dollar credit line. Prior to this commencement of the credit line the community was special assessed a total amount of {$290000.00} divided by the sixty units. In the event that was not paid immediately we would personally be foreclosed on and lose our homes through the new management company and the managements company personal attorneys.
Additionally, the bank accounts in this community were depleted of all reserves and monthly funds in XX/XX/XXXX by this same board member, without drawdowns of our funds and without knowledge of funds disbursements.
First and foremost, we have condo documents which do not allow for any expenditure over {$1000.00} without an excess of 75 % vote agreeing to the expenditure in writing.
The person who is responsible for this XXXX loan/credit line was the person who without notice hired the XXXX XXXX XXXX and also hired their Attorneys, as now our attorneys of record, which later reveals they were all party to the {>= $1,000,000} line of credit.
Upon signing that loan the collusion started with a new self appointed board of 5 unit owners immediately. The 5 self appointed homeowners were not board members legally until XX/XX/XXXX, and yet they had obtained allowance from the bank to start bank withdrawals as soon as that loan of {>= $1,000,000} commenced on XX/XX/XXXX.
The bank Allowed this person to lien our sixty units as collateral for bank repayment. We have written letters to the Head quarters of this bank, they have responded that they can not give any details about the loan because we are not the responsible party for repayment.
We have been forced to pay the loan on a 4 year payment plan at nearly each unit to pay approximately {$17000.00} each.
The funds were never spent on the projects. The liens of real property are still on all properties for collateral for this loan. The 7 people and the Attorneys and the management company are changing the loan terms every 3 months, are using the funds for their personal life style needs, are foreclosing on our neighbors. They have a 30 year mortgage and the unit owners were forced to pay the XXXX credit line in 4 years.
Please by the grace of XXXX help us. We have evidence that reveals all the people are involved are financing terrorism through this community. We have documents XXXX 's of XXXX Laundering of millions of dollars associated with this community and its partners mentioned. Please contact homeland security for all documentation of such. I fear for my life and I will need protection to provide,
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| 09/10/2019 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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On XX/XX/XXXX I purchased a XXXX XXXX XXXX from XXXX XXXX in XXXX, NJ who obtained financing for my auto loan with Valley Bank. When it came time to have the loan documents signed, the finance associate that they sat us with had my husband sign all of the loan documents, despite the fact that he is not on the loan, only I am. He stated it wasnt a big deal with this bank hes very familiar and theyre not too picky. Not one signature on the loan documents is mine.
Fast forward to the present on XX/XX/XXXX I made of payment of {$200.00} XXXX my required regular payment is {$800.00}, I accidently inverted the 2 and the 8 and didnt catch it the day of ). On XX/XX/XXXX I made a payment of {$590.00} to make up the rest of the payment, as it was my intention to pay the whole amount originally. On XX/XX/XXXX I was mailed a delinquency notice that my loan was now 15 days overdue. I called the number on the notice, at approximately XXXX on XX/XX/XXXX, and inquired about the notice as I had made my payment, it was just coming through as two by mistake. She was extremely rude, and informed me that the reason I got the notice is because I need to make my required payment, and that the bank doesnt consider partial payments as a regular payment. I informed her that my bank had sent the money, and again stated it was a simple error I corrected the next day, the payment still wasnt due until XX/XX/XXXX. When I finally got her to understand that that was not my intention, that I wanted to make the entire payment by the due date, she found the rest of the money and stated she was going to fix the payment to be applied correctly that day.
On XX/XX/XXXX I was mailed yet another delinquency notice that my loan was 15 days past due. I double checked my records, as I knew I made the required XXXX payment ( XX/XX/XXXX - {$800.00} payment not due until XX/XX/XXXX ). On XX/XX/XXXX at XXXX am I called Valley bank yet again and spoke with XXXX, who started to tell me I didnt make the required payment. I AGAIN explained the situation, and that it was supposed to be corrected on XX/XX/XXXX ( I was assured at that time I would not pay any late fees and my credit would not be impacted ). She said she had no record of that, and that she had to send it to a supervisory for review. I asked to be put through to the supervisor at which I was told they had to research it and that I needed to call back later in the week.
I dont appreciate being treated so poorly my loan has never been late, and its a loan that wasnt even signed by me! I would like the CFPBs help in getting this matter resolved, as it is extremely annoying to receive a delinquency notice every month on a loan that is current.
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| 11/02/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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My business credit card was used fraudulently for two transactions.
One transaction was on XX/XX/2023 in the amount of {$2600.00} and the other transaction was on XX/XX/2023 in the amount of {$3800.00}.
I didn't authorize these charges that showed as a square charge to a XXXX XXXX XXXX.
I realized that these charges were made after I had told a permit runner my credit card information to pay a permit fee for me for a property I was purchasing at XXXX XXXX XXXX XXXX XXXX, FL XXXX. Her name is XXXX XXXX. Her cell phone number is XXXX and her email is XXXX.
I realized these charges when I logged into my XXXX XXXX XXXX portal at Valley Bank and called XXXX on XX/XX/2023 out of suspicion. XXXX ended up admitting that she colluded in fraud with an architect from XXXX named XXXX XXXX to make these charges through a square processing device. The bank ended up calling him to dispute these charges and he stated that they were legitimate charges. I requested his information several times, but was never given it by my bank, nor from XXXX.
In addition to trying to retrieve the money from the bank, I filed a police report with the XXXX of XXXX Police department. I provided all the information I had available, including countless conversations via text message with XXXX stating that she would have XXXX XXXX refund my money to my credit card. The police department ultimately said it was too small to investigate. The Incident report # is XXXX # : XXXX. Being told this, I tried to go back to my bank to see what recourse I had.
The XXXX XXXXXXXX XXXX XXXX I got from Valley Bank had no number to speak to directly so I would speak with a member of the bank I know. Ultimately after 4 months of trying to get my money back, having incurred interest throughout that time as well, I was told by the bank rep that XXXX would deny my claim.
The bank rep emailed me on XX/XX/2023 at XXXX stating that they received notification that the dispute was denied due to the fact that my credit card information was given to the permit runner. That denial was received by their Credit Card Team and XXXX : They recommended that I seek legal advice on how to proceed in getting the funds back from XXXX XXXX.
Today, XX/XX/2023 I was told about the consumer financial protection bureau so I decided to proceed to try and collect this large sum of money I had fraudulently taken from me and that I have accrued over these last few months.
I am a victim of Fraud. Please help! I can provide all information that will be useful to you. Thank you in advance.
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| 03/28/2022 |
Yes |
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- Trouble during payment process
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Web |
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I am writing you to inform you of my current situation with Valley National Bank. From the attached, you can see that I have notified the correct personnel about the strong possibility of criminal activity, mortgage and mail fraud, but no acknowledgment of the issue has been given after many requests from me to bank employees from around XX/XX/2018 to date. Illegal actions by all who are referred to may include violations of the 4th and 15th amendments of the United States Constitution, FCRA, XXXX, FDCPA and many more United States rules and regulations. Its seems this has been handled as a normal mortgage situation when it is not.
The first employee that was made aware of the issue was XXXX XXXX, the mortgage consultant who had been working with me from the time of procurement of my property. He mentioned that he would help and would see what he could do to cancel the mortgage, but stopped answering my emails and calls. Due to this, this situation has progressed into what is attached here. The communication presented here is not exhaustive of all between myself and related personnel.
I'm requesting that you investigate this mortgage process under loan number # { redacted } to confirm any out of compliance/unreasonable actions by all employees who handled my loan in anyway and have this mortgage debt removed from my credit file/property to avoid any unreasonable actions and distress by the bank toward myself and property due to this possible fraud.
Please see the below correspondence between myself and Valley National Bank staff in handling of this mortgage. Note, my property has never gone uninsured, but due to the negligence of the referred representatives, I was not aware of any inquiry to send proof of insurance. Most if not all violations I suspect have compounded all fraud I've experienced since viewing the property in 2018. I've come to realize my personal information has been exposed multiple times. To reach me, please email me as this is the best way.
Employees on Attached Correspondence XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX ( XXXX ) XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX ( XXXX Collections ) XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ( Mortagage Dept. ) - Left no contact information Others involved in Mortgage of Property in XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX & XXXX XXXX XXXX XXXX, XXXX Phone # XXXX
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| 02/25/2017 |
Yes |
- Bank account or service
- Savings account
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- Account opening, closing, or management
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Web |
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I cashed US Savings Bonds at Valley National Bank, XXXX, NJ. Upon receiving my XXXX from the bank one was recorded for the whole amount and not excluding the principle. I have called the banks customer service, spoke with a branch representative, wrote their executives and have yet after over a month received a corrected XXXX. Here is the text of my email on XXXX XXXX and resent second request on XXXX XXXX.
XXXX XXXX XXXX - President Valley National Bank : Dear XXXX, I usually write to XXXX XXXX when the occasion arises however, I decided to give him a break. Unfortunately, as a Valley customer and shareholder I continue to have issues with the bank except when I go to the XXXX XXXX Branch. That said I cashed numerous US Savings bonds that are now maturing after 30 years. Last year from mid-year on I cashed XXXX, this year will be XXXX at XXXX per month. I cashed all in XXXX XXXX except XXXX and XXXX of the XXXX cashed in the XXXX XXXX XXXX branch was incorrectly recorded. Why I know and why it sticks in my mind is that although I have multiple relationships with the bank, put my driver 's license through your system and opened the accounts in that branch the CSR proceeded to demand ID and she even wanted my Social Security card which I do not carry. This is all even with me depositing the proceeds into the passbook opened in that branch. Please see below.
On the VNB XXXX received the bond number is XXXX and the amount recorded is {$110.00} which should have been {$90.00} since the bond at that time was a {$50.00} bond that you paid {$25.00} for hence the principle amount. On XXXX XXXX after a long and arduous conversation with customer service they connected me with XXXX from the XXXX branch. After discussing the XXXX at exhaustion she agreed it was wrong and put me on hold, made some calls and when she came back advised I would be getting a revised XXXX. Well today is XXXX XXXX and I have yet to receive a simple correction. Sadly, the additional {$25.00} shaves off {$15.00} additional off my refund. It is a miniscule amount but why should I be penalized for the poor work on behalf of a VNB employee, would you not agree?
Before I go further, I am respectfully asking for your help.
Very truly yours, XXXX
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| 01/23/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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On Monday, XX/XX/2018, I applied for a Valley National Bank Premier Checking account which was offering a {$200.00} bonus for just opening the account with direct deposit.
I was approved and my {$100.00} initial deposit was successfully processed at the end of that week.
Few days later, after a {$100.00} ACH direct deposit from another bank posted, I got the {$200.00} advertised bonus.
Then, I withdrew all the money except {$100.00} to keep the account fee free. So, my balance of the end of XX/XX/2018 was {$100.00}.
On XX/XX/2018, Valley National Bank drained my Premier Checking account without any notification at all.
On Monday, XX/XX/2018, I noticed the Premier Checking account has no funds. The automated Valley National Bank withdrawal transaction description was REWARDS CREDITED IN ERROR. I went to the Valley National Bank XXXX Branch that day and even though I showed screen shots with the web site offer wording, the bank officer told me a recurring qualifying monthly direct deposit of {$1000.00} or more within 90 days was required to receive the {$200.00} cash reward.
Due to the unexpected Valley National Bank reward credit reversal, the account balance was under the {$100.00} minimum required balance for several days and I would be hit with a $ XXXX monthly maintenance fee if the account remained open by the next statement date Tuesday, XX/XX/2018.
Valley National Bank advertised offer wording was clearly misleading but the way they handled the reward credit reversal was even worse. So, I decided to close the account on Monday, XX/XX/2018.
On XX/XX/2018, I got an e-mail from Valley National Bank in which they recognized the original advertised offer was erroneous and a clear explanation of the {$200.00} bonus requirements was attached. Valley National Bank also offered me to reopen the account so I can get the {$200.00} bonus by meeting the new offer requirements.
Since I was not sure if Valley National Bank will report the cash bonus correctly to the IRS, I decided to wait until I receive their XX/XX/2018XXXX form.
On XX/XX/2019, my suspicion was confirmed when Valley National Bank sent an erroneous XX/XX/2018 XXXX form. They reported the full {$200.00} bonus to the IRS.
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| 04/16/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Late or other fees
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Web |
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Hello, on XX/XX/XXXX the joint checking account I hold with my wife at Valley National Bank ( XXXX, NJ ) was assessed a {$15.00} service charge. Although I get over {$1000.00} of direct deposit twice a month at Valley Bank, my balance at the end of XXXX was only {$1.00}. Since there was only {$1.00} in the account at the time of the service charge, my account balance went negative and my XXXX account statement reflected my balance as being in the red by {$14.00}.
A few days into the month of XXXX, I logged into my online account and noticed the negative {$14.00} balance. As soon as I became aware of the negative balance, I called the XXXX number and spoke with a representative to learn more- I was not expecting a service charge, and I wanted to understand the service charge rules to avoid incurring these fees in future months. I also realized that I needed to quickly restore the negative balance, so on XX/XX/XXXX I transferred {$110.00} to the account from a savings account at a different bank.
The representative explained that since my balance held less than {$100.00} on the last day of the month, the service charge was assessed. I informed her that I was immediately moving funds into the account so that the account would no longer reflect a negative balance and I also asked for and received a one-time courtesy waiver of the service charge.
HOWEVER, THE ACCOUNT WAS ASSESSED A SECOND SERVICE CHARGE FOR {$15.00} ON XX/XX/XXXX.
WHEN I CALLED THE XXXX NUMBER THIS TIME, THE REPRESENTATIVE EXPLAINED THAT IF AT ANY TIME DURING THE MONTH MY BALANCE FALLS BELOW {$100.00}, THE ACCOUNT WILL BE ASSESSED A SERVICE CHARGE.
SO ESSENTIALLY, AS THE CALENDAR ROLLED MY NEGATIVE BALANCE ( THE ONLY REASON IT WAS NEGATIVE WAS DUE TO THE SERVICE CHARGE ) FROM XXXX TO XXXX, THE ACCOUNT WAS SET TO BE PENALIZED WITH A SECOND CONSECTUIVE MONTHLY SERVICE CHARGE.
There was ABSOLUTELY NOTHING I could do to prevent this second charge from tacking to my account.
I find this practice to be highly egregious and I would like to request a waiver of this second service charge, but more importantly, draw attention and raise awareness about this deceptively malicious bank service charge structure. Thank you.
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| 10/23/2019 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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I have opened account properly with banker at branch, and were signed under their ads. I was requested to have more than 3 bill pays, mobile payment and e-statement to get total of XXXX bonus.
After I finish the requirement, they gave me XXXX bonus instead of XXXX they agree with. I've contacted over the phone and send secure messages, they confirmed I met all requirements but they told me I just have to wait, since the term said the bonus may posted up to 60 days.
I have to wait as it suggested, now it turns out they did not honour the bonus as they promised over the phone, instead they closed my checking account, even there is still a balance of XXXX.on it. Before they close my account, they did not send me letter to sign and currently I have no idea where is the rest of my money are. I called their customer service and send secure message to them, neither of them are helping me but asked me to go to and only go to the branch where I opened my account, given the fact they have so many branches but they specifically requested I have to go to that only one account, that is annoying and really make me sad.
As a XXXX, it would be really hard for me at this term to reach to them physically in the branch, so I tried call them and they said they could not help me unless I am in the branch. And even they could help me with my account, since the account was closed, they would not going to give me the rest of bonus money. I am really frustrated, I feel very bad about how they handle the case and kick me off from one stop to another, but eventually they ate up their words, not honour the term of the paper said. I have a clean record on XXXX on my banking side, I do not understand why they are doing it. It did say I have to have the account when the bonus arrived, but I did not close myself and I do have a positive balance, so I do not think they should close my account use that to term to against me.
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| 10/21/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I ordered a new vehicle from XXXX XXXX, XXXX, CT. I was contacted on XX/XX/XXXX that my vehicle was delivered. I was sent the website link for XXXX XXXX XXXX to apply for a loan to take delivery. I filled out the online application on XX/XX/XXXX at XXXX XXXX XXXX. The website specifically explains my information will not be shared. On XX/XX/XXXX at XXXX XXXX my application was printed and the information provided to Valley National Bank without my approval or notification. On XX/XX/XXXX XXXX XXXX provided me information for my insurance binder. It was at that time I was told I was financed with Valley National Bank. I inquired why my credit was ran and shopped to other institutions. I was told that I authorized this with the consumer release I signed at the dealer when I ordered my truck. Since the dealership was closed due to covid I knew this was a lie. I did not sign any release. I decided to go forward with the purchase since I was without a car at that point since my car was sold to the dealer the week prior. On XX/XX/XXXX at delivery I was given the credit application to sign authorizing my credit to be ran. Obviously this was a moot point since my credit was already ran. I specifically did not want my credit ran multiple times and didn't care to get the " best available rate '' since my intent was to pay off the loan after purchase. I only took the loan for east of transaction. The loan was paid off the day after delivery. The second reason I do not allow my loan to be shopped it I own a XXXX XXXX. I do not allow my information to be shared as it could cross the desk of a local XXXX XXXX and be seen by a customer. Both XXXX XXXX and Valley National Bank ran my credit and shared my personal information without approval. I have worked on getting the additional inquiries off of my report for 6 weeks. The bank has not been supportive in getting the inquiry removed.
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| 03/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/XXXX, I purchased a home using a conventional mortgage from Valley National Bank. I entered into an agreement to escrow my property taxes. The bank has failed to pay my property taxes on time since closing. This covers two tax quarters, both delinquent and one remaining unpaid.
On XX/XX/XXXX, I realized my property taxes were almost a month late. I was instructed to email XXXX XXXX, a manager at one of the branches, and informed him of the delinquent tax payment. The bank then overnighted the payment.
In XXXX XXXX, I was, yet again, informed by my XXXX that my next quarter tax payment was delinquent. I informed Mr. XXXX of this error. He informed me they would overnight the check. On XX/XX/XXXX, my taxes were still unpaid with no check received. I was informed the check was mailed to the wrong address and they would overnight it again. The bank then suggested I take my taxes out of escrow and pay them myself going forward. Which I find completely unacceptable. The agreement I entered into with Valley was to escrow my taxes. I should not be forced to pay my property tax payments myself.
On XX/XX/XXXX, I was, once again, informed by my XXXX that my property tax payment is still delinquent. No payment was received from my bank as of today.
If I, as a mortgagee, was delinquent with my payment I would be heavily penalized and my home in danger of foreclosure. Valley should not be allowed to continue mishandling my money and violating our lending agreement.
XXXX XXXX has been kind and responsive, but Valley continues to display a lack of administrative capacity in managing its escrow accounts. I also uncovered major errors during the application/closing process, which seemed to have been a precursor to their administrative ineptness. I would caution all consumers from working with Valley National Bank.
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| 10/13/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Non-sufficient funds and associated fees
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Web |
Older American, Servicemember |
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On XX/XX/XXXX I put thru an external recurring transfer of {$160.00} into checking acct. On XXXX I received an email from valley stating the funds would be in my XXXX acct in NC on that date. I waited that day it never came. On XXXX I called valley and they said transfer would take place in XXXX. I said I couldnt wait that long. I was walked thru the procedure to do another external transfer for one time only and then after that went thru to cancel the recurring transfer. I did exactly what the rep told me. On XXXX I checked my valley acct and saw the {$160.00} was taken out but it wasnt in my XXXX acct. I also saw that another {$160.00} was taken out of my acct which only had a balance of {$7.00} along with a {$30.00} overdraft fee. This left my acct with a negative {$180.00} balance. I immediately called valley and spoke with XXXX who said she would straighten out. A few days later I received two transfers of {$160.00} to my XXXX acct. I did not get the {$7.00} balance nor a chargeback of the {$30.00} fee. I never heard of any back approving 2 {$160.00} transfers when there was only {$7.00} in that acct. I proceeded exactly as the valley rep told me and due to her incorrect info was charged {$30.00}. I told valley if I didnt receive the {$30.00} by XX/XX/XXXX I would file this complaint. I had to write a check from XXXX for {$190.00} and mobile deposit in my valley acct in NJ because valley told me I would continually get recharged {$30.00} until the acct had a positive balance. I cant understand why valley wouldn't have emailed or texted or called to inquire. Why would I try to take {$160.00} out of an account that I just received {$160.00} from knowing the balance was {$7.00}. This is ludacrious.
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| 08/08/2023 |
Yes |
- Checking or savings account
- Savings account
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- Problem caused by your funds being low
- Non-sufficient funds and associated fees
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Web |
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This concerns a savings account with Valley National Bank. My mother first opened this account on my behalf in XXXX as a Kids First Savings Club Account, which had a {$1.00} minimum balance. Her intention was to save money for my future, as I was a XXXX at the time.
In XX/XX/XXXX, I for the first time received a mailing stating that months of low-balance fees had been applied to my account ( attached as p. 1 ). I had no prior notice that my accounts balance was too low or that the minimum had increased.
On XX/XX/XXXX, I went to my local branch and attempted to resolve the issue. They informed me that the account minimum had increased from {$1.00} to {$300.00}. They also gave me an account statement ( attached pp. 2-3 ) indicating that low balance fees have been applied to my account every month for 13 months, totaling {$65.00} in low-balance fees, and that they had been charging a dormant service charge of {$9.00} per quarter, or {$27.00} over three quarters. These fees total {$92.00} on an account that originally had {$210.00}, erasing 42 % of the accounts balance. My only notice of these fees was the XX/XX/XXXX mailing.
On XX/XX/XXXX, the bank told me they would reverse one years worth of charges, or {$53.00}. However, they refused to reverse the {$39.00} of remaining fees. I told them that these fees were unfair given that I had received no notice of these fees, and they could not produce evidence that they had given notice.
I am filing this complaint because of Valley National Banks predatory practices preying on consumers who wish to save money for their children, and then decimating the accounts value by charging fees without giving notice.
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| 01/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Valley National Bank has not properly setup our mortgage payment system on a new mortgage that we received on XX/XX/XXXX.
Valley National had many issues with properly setting up their website to receive information via their 'automated ' computer way of getting documentation. They would argue with us many times, and were usually wrong about having made available auto signature documents ( e-docs ) and such. With no apologies coming from them when they constantly made mistakes.
At the time of closing, we were told ( even after a Notary showed up at our door for all final document signatures one in Florida and the other in South Carolina ) that all was good.
As of XXXX, we received no payment schedule. We started to get a payment request but it was back dated!!!! Can you believe this, even todaty on XX/XX/XXXX I receive a payment request for payment due of XX/XX/XXXX. Enough Nonsense!!!
If they want us to use the checking account they sent me checks on, but no documentation on where to go to put money into the account, then send out a HOW TO MAKE THE DEPOSITS PER A PAYMENT Schedule.
This is my 5th or 6th house, and I have never had so many issues with a bank! Each time I call the person I need to talk to is busy and does not return my calls.
I don't think we should have ANY late fees, as this is all a mistake and lack of information and instructions on their part!!!!
My wife and I have done our best to guess at their payment schedule and have been sending in 2-3 check payments per month.
I don't want their lack of instructions and billing payment schedules, and/or how to make payments affect my wife and my credit rating.
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| 03/04/2019 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Older American |
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On or aboutXX/XX/XXXX, I opened a CD account, with Valley National Bank. It has been a nightmare ever since it was open. On or around the month of XX/XX/XXXX, I lost my CD check, I ask for a replacement, it took two months for a replacement. The same day, I can in to do the paperwork, I ask to open a CD, I had over 500 , Ms XXXX states I did not have enough money to open one. Then another time I came to get the interest on my CD account the lady with the maroon hair that sat across from Ms.XXXX gave me a hard time. I threatened to call the XXXX office she processed the account even though they don't do anything. These incidents took place in the XXXX office on XXXX XXXX. I spoke to Ms. XXXX at the XXXX office no faster service.
However, I decided to go to the XXXX XXXX office to get better service I had no problem with them until today, XX/XX/XXXX. I went there to get my interest, the so call XXXX, XXXX stated I should not be getting any interest the bank was just wavering the fee each month for me as a curtsey. I explained to her that was not true. She call the CD department and they told her I was getting the wrong code for the amount I was getting, I ask for the number, she stated they would not give my the number. Her professional behavior was horrible. I have one more month to go I can't wait I will be leaving this bank. Another incident I opened a {$500.00} Christmas club I only got XXXX for the year, but if not paid by time stated you are charged {$50.00}. I will never use this bank again and I will tell others about this matter. I feel since I am a minority this can take place.
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| 05/22/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX I barrowed {$150000.00} from XXXX XXXX XXXX. All payments were made on time. On XX/XX/XXXX XXXX XXXX XXXX was taken over by XXXX XXXX XXXX. On XX/XX/XXXX XXXX XXXX XXXX extended the balloon payment on the balance of the loan {$130000.00}. On XX/XX/XXXX XXXX XXXXXXXX XXXX renew the note of {$110000.00} for a three year term. On XX/XX/XXXX XXXX XXXX XXXX merged with Valley National Bank. On XX/XX/XXXX Valley National Bank extended the {$61000.00} loan. Starting around XX/XX/XXXX I started having financial problems and the loan payments were been late. The loan went into default. Instead of filling foreclosure on the properties the bank and their attorney Mr. XXXX XXXX file for judgement against me. MrXXXX XXXX in his fillings on XX/XX/XXXX said that I owe the bank {$20000.00} while the bank 's statement on XX/XX/XXXX have the balance of {$18000.00}. I got some money and tried to settle this matter but Attorney XXXX wanted over {$12000.00} in Attorney fees. I complained to Mr. XXXX and he said that he had to research all the properties. I complained to the bank and was told that they could not intervene. My then Attorney Mr. XXXX ( since resigned ) advised me to send the {$18000.00} plus reasonable attorney fees for a total of {$20000.00}. The check was sent to Attorney XXXX, which he returned.
My complain is that Valley National Bank and their Attorney Mr. XXXX are charging me for research on properties which they should have done at the time when the loan was extended. Research on properties are done via computers and should not cost over {$10000.00}.
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| 05/14/2018 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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I applied for Valley National Bank XXXX XXXX Account on Monday XX/XX/XXXX. I called into customer service ( XXXX ) XXXX on Saturday, XX/XX/XXXX to confirm that as an existing customer with an existing account that I would be eligible for this new account promotion where I would receive {$200.00} for opening a new Premier Checking Account and setting up direct deposit. The customer service representative informed that I was indeed eligible because there were no terms that required me to be a new customer. Since I was having problems submitting the application, I called customer service to help me with the application on Monday XX/XX/XXXX. After a long hold, in which I had successfully submitted the XXXX XXXX Account application online, they informed me that I was not eligible for the account because it was only for mortgage and new checking customers only. However, this was not mentioned on the page promoting this account or in their terms and conditions. They went to investigate this and called me back 10 minutes later. The customer service directed me to another page that conveniently had this language that the account was " available to mortgage and new checking customers only. '' This two different pages did not even link to each other. I attached a copy of the terms and conditions that did not mention that I had to be a new customer to receive the bonus ( under XXXX ) and the page I was sent to after calling them that had their new customer requirement ( under XXXX ) both with today 's timestamp so they can not claim it had been there all along.
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| 04/05/2021 |
Yes |
- Vehicle loan or lease
- Loan
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- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
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Web |
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We had an auto loan with Valley National Bank from XXXX. In the course of the loan we moved to a new address but we made sure that the bank is notified of the address change. We called the bank by phone and made the address change. We went in person to the local Valley bank in XX/XX/XXXX and made the address change because their system still had old address. On making my last payment of the auto loan in XX/XX/XXXX I confirmed with the bank my current address to send my title and documents. Even after a month I of paying off my auto loan I did not receive my title. I went to the local bank in XX/XX/XXXX and I was told that the bank sent the documents to my old address in spite of me calling by phone and informing of my address change 4 years ago and also went in person last year and made sure they had the current address and even while making my last payment I made sure they had the current address on file which they said they did, still they sent my title and documents to old address! When I went in person the lady said the address is not updated and she herself updated it for us.
Now it is XXXX of XXXX, XXXX months since I paid off my auto loan and I still do not have my title and documents from the bank. I reached out to the local bank again and I was asked to email them all the details of my loan along with my current address which I did but now after sending the email even the local bank is telling me that they do not have any updates for me because the bank has no update to provide.
Worst ever customer service I experienced with any bank.
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| 09/19/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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I deposited a check on Saturday, XX/XX/2022. On XX/XX/XXXX, I checked the account online and the check cleared, everything looked normal. I tithed on the check using XXXX. The next day, XX/XX/XXXX, my debit card was denied at the supermarket.
When I spoke with XXXX at the bank, she asked what the check was that I deposited, I asked to speak with the Manager. After I arrived home by bus, I called and spoke with the Manager, who disparaged the check, saying it looked fake, and questioning the city in Maine where it originated, he insisted I received a voicemail message on XXXX XX/XX/XXXX, but I didn't.
XX/XX/XXXX, I spoke in person to another bank Manager who called the Manager of the first bank, he asked if I was expecting the check and if I knew the amount, I affirmed both. He told me it could take 10 days to clear the check.
XXXX XX/XX/XXXX, I went in person to the first bank and showed the Manager the check stub which he made a copy of. He stated he would contact the fraud dept and my account would be open by XXXX the XXXX, he took my phone number and said he'd call me on XXXX. No call came.
XXXX XX/XX/XXXX, I called customer service, who said they would transfer me to another dept, then didn't, saying I had to speak with the bank. Later I left message with the bank Manager who returned my call saying he would contact the fraud dept. and give an answer to me by XXXX XXXX that day. He called and said my account was not opened and he disparaged the check again that it has misspellings on it. I stated I do not have a copy of the check.
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| 06/17/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Managing an account
- Problem accessing account
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Web |
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I am the executor of an estate and the POD/Beneficiary of an IRA CD at Valley Bank and 11 months ago dropped off a death certificate and Surrogate certificate. Several months later I again showed the same paperwork at bank. Five weeks ago a responded to a branch to transfer the funds to another institution in my name and was told that they were not aware the owner of the account had passed. For a third time, I provided the paperwork showing he had passed and was told in four weeks I would receive paperwork. Five weeks have passed and I contacted branch who called IRA department and said it will be 2-3 weeks more before I receive any paperwork. The branch representative was not sure how things would proceed and informed me that the IRA department who is their " back office '' handles these matters. I requested to speak directly with them and was told they do not speak to customers but I can try the main Valley Bank number. I stayed on hold for close to two hours with no response. Again, I reached out to Valley Bank and put my representative from XXXX XXXX where I would like to move the funds on the phone with Valley staff. The situation still could not be resolved as the Valley Bank teller/banker could not provide a professional courtesy and allow the XXXX XXXX representative speak to someone who had knowledge of what to do. Valley Bank rep. told XXXX XXXX to call the same number I had and that she would be waiting a couple of hours if she did get through to someone. Situation still not resolved.
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| 10/06/2016 |
Yes |
- Consumer Loan
- Vehicle loan
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- Managing the loan or lease
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Web |
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Hi, I had an auto loan from Valley National bank when I was living XXXX when I moved XXXX, since there are no branch locations and no online payments, I had to make payments over the phone ( for a fee ). I never recieved a statement and had limited access to online banking ( my online banking just showed balance and payment, no interest information, payoff statements etc ). When I finally decided to sell my car, the car dearshipb asked for a payoff amount with my loan account number. The bank sent me the wrong account number which delayed the sale of the car, cost me interest and on top of that I was charged a late fee. I have asked to be given a refund for the late fee or at least be given a statement, to no avail. What 's more, my online access has been terminated. The bank refuses to communicate via email, so I have a scant record of my correspondence. I have been told I need to pay in order to recieve a stement but I have n't been referred to the correct department. I feel like the bank is stonewalling me untill I give up. There are also a lot of discrepancies in the amount of interest I was charged, for example I was told my interest is XXXX per diem but I was charged XXXX dollars interest in a single month. I took this loan three years ago as a six year loan and I have made all the payments but my principle is basically unchanged from three years ago eventbough I 've been paying interest and balance simultaneously.
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| 07/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Valley National Bank is charging me a late fee of {$65.00} because I made the remaining balance of {$33.00} two days late, which was the balance for the annual escrow adjustment. Bank employee left a voice message on the XX/XX/XXXX without any details and never called back when I left a voice message trying to find out what the initial message was for. When I called back again he informed me that the {$33.00} balance was received but I now have a late fee to pay. I requested that the fee be waived or lowered since the fee is almost twice the amount of the {$33.00} balance. He was unwilling to help.
I believe it is unfair for a bank to charge such a large late fee when the vast majority of the monthly balance was paid ( {$1900.00} old payment compared to {$2000.00} new payment with escrow adjustment ). The mortgage payment statement only stated that the " if payment is received after XX/XX/18, {$65.00} late fee will be charged ''. My payment of {$1900.00} was made on XX/XX/2018 and the {$33.00} was made sent from my bank on XX/XX/2018. It does not indicate that if the payment was not received in full that the late fee would apply.
Overall, this is poor customer service. If I did not follow-up with the employee. I would be incurring additional late fees for not knowing the first one was incurred. I hope they review their banking practices and treat their customers more fairly.
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| 06/21/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I discovered that Valley National Bank ( the lender ) for the mortgage for our co-op in XXXX has been incorrectly calculating interest on our mortgage which has resulted in an overcharge of interest of approximately {$1200.00} in one year ( the allocation of our payments between interest and principal was incorrect ) and a total overpayment of {$100.00}. I have spoken to 3 different people at VNB over the past 10 days who have committed to refunding the money and crediting the principal to our account and have yet to receive the documents requested ( an amortization table to demonstrate what our principal should be using the correct interest calculation as outlined in our loan agreement ( 12 periods of 30 days ) and the refund check ). The loan officer ( XXXX XXXX ) has explained that this was a manual mistake relating to setting up the loan ; however, my concern is that there is a broader internal control issue at VNB and more co-ops might be overcharged interest. I also think that XXXX XXXX needs to be reminded to be more sensitive to his customer 's concerns. On a call with him, I found him rude as he kept interrupting me, speaking over me and at one point said I sounded litigious ( which I do not know where that came from as I have no intent of entering into any type of litigation ). I have also just received a text from him telling me that I was rude.
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| 07/29/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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I received statement of credit denial ( see attached Valley National Bank Credit Denial ) regarding refinance of home loan with Valley National Bank for primary residence.
Complaint is regarding Valley National Bank is not refunding {$490.00} origination fee.
According to Valley National Bank Disclosures and Authorization document, under section REFUND OF ORIGINATION CHARGE AND OTHER FEE ( see ( XXXX ) in attached Disclosures_And_Authorization document ) Origination Charge ( The amount collected ) is not refundable, except under the followingcircumstances : ( XXXX ) your application is denied and our decision is based on reasons other than valid underwritingconsiderations which we knew, or should have known, from the facts contained in your application ; My refinance loan was denied because of pending HOA litigation which was the fact contained in my application ( see attached CONDO ADDENDUM, provided with myloan refinance application. Look for " is the project the subject ... '' ).
For that reason Valley National Bank has to refund {$490.00} origination fee.
I spoke to XXXX, XXXX XXXX, and XXXX XXXX and they all said we ca n't sell/re sell your mortgage in secondary market due to pending HOA litigation and we ca n't approve refinance home loan.
I did not get any answer from customer service or XXXX XXXX, XXXX XXXX, XXXX XXXX.
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| 07/08/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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To whom it may concern : According to 15 U.S. Code 1681C-2 consumer reports reporting agency shall block the reporting of any information in the file of a consumer that the consume
r identifies as information that resulted form an alleged identify theft, not a later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am victim of identify theft! please delete the items immediately! These accounts should not be furnished on my consumer reports as they are in VIOLATION under 15 U.S. Code 1681b- Permissible purpose of consumer reports ( a ) IN GENERAL subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other ( 2 ) in accordance with the WRITTEN INSTRUCTION of the consumer to whom it
relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!
Along with this letter I have attached supporting documents in order to update my file. It is important that I recover the credit score. If you have any questions please feel free to contact me at the information above
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| 04/01/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied for a refinance with this bank based on Radio commercials calling for a XXXX refinance. The issue I have was that theyrequire you to fill out a mortgage application and require you to pull your credit, PRIOR to requiring you to pay the nonrefundable XXXX fee. I contacted XXXX XXXX who put me in touch with her Manager XXXX XXXX XXXX XXXX regarding themain issue is the fact that they require you to pull your credit prior to disclosing the fee. I would have never have givenpermission to pull my credit if I had know the fee was non refundable and up front. Credit Inquiries affect credit worthiness andcould affect me being able to get a mortgage at a competitor. I asked him to write a letter to send to the credit bureaus to removethis inquiry he refused. He also refused to do anything in regards to either making the fee payable once the loan is all approved orroll it into the closing cost. This structure almost forces a customers hand to go with them since they have already dinged creditand forced them to pay the XXXX. I have an issue with the fact that they were just no helpful and they just chalked it up to this howour system works. They should have to disclose the fee prior to filling out the application NOT the very last screen since theyhave already pulled credit.
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| 10/11/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Cashing a check
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Web |
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Valley Bank of XXXX issued a cashier 's check to me personally, in my name, in XXXX. The cashier 's check was lost before being cashed when I moved out of the State of XXXX in XXXX I contracted Valley Bank in XXXX and XXXX multiple times, asking the bank to instruct me how to cancel the lost, uncashed, cashier 's check in the amount of {$30000.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX No one responded even though several banking representatives at the XXXX XXXX, XXXX and XXXX XXXX branches repeatedly promised they would research the issue and work to resolve it. Three weeks ago, in XXXX XXXX, I received a telephone call from an employee of Valley Bank, stating that if I did not cash the cashier 's check promptly, that Valley Bank was going to send the {$30000.00} to the State of XXXX as unclaimed funds. I told the bank employee that I had been trying for well over a year to have the bank instructed on how to replace the expired and lost cashier 's check. This employees stated that he would research the solution to the issue and instruct me how to proceed to have the old, expired cashier 's check replaced. He never followed up on this promise. I spoke last week to XXXX at Valley Bank and the same promise with no call back or resolution.
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| 01/28/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I am the victim of an altered check deposited with XXXX XXXX XXXX and drawn on Valley Bank. I am seeking reimbursement in the amount of {$9200.00}. On XX/XX/2022 I wrote a check payable to XXXX XXXX XXXXXXXX in the amount of {$6200.00}. The check was drawn my checking account with Valley Bank. The duplicate check, indicating the payee was XXXX XXXX XXXXXXXX and the amount was {$6200.00}, is attached. The check was mailed to XXXX XXXX XXXX. On XX/XX/2022 I became aware that the check was stolen and altered without my consent or knowledge. The payee name was changed to XXXX XXXX and the amount changed to {$9200.00} ( attached ). I then contacted Valley and completed the attached Affidavit of Unauthorized Activity ( attached ). On XX/XX/2022 Valley, having learned that the altered check was deposited into a XXXX XXXX XXXX account, requested reimbursement ( attached ). The check was clearly altered and forged. The payee XXXX XXXX was not entitled to payment. As depository bank XXXX XXXX is strictly liable for conversion of this stolen and forged check. As payee bank, Valley Bank is liable for an unauthorized charge to my checking account. I have requested reimbursement from XXXX XXXXXXXX XXXX and Valley Bank but they refuse to reimburse me.
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| 11/04/2016 |
Yes |
- Bank account or service
- Checking account
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- Using a debit or ATM card
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Web |
Servicemember |
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On XXXX XXXX at XXXX and XXXX my ATM debit card was used at an ATM located at : XXXX XXXX XXXX XXXX XXXX TX , twice in a row to withdraw XXXX each transaction at this time I was at work at XXXX , Ar XXXX from XXXX CST a XXXX hour and XXXX XXXX XXXX or XXXX hour flight from the location of the transactions my card was in my possession and I have not shared my pin with anyone I have attempted to contact my bank multiple times and been told I must come into a branch to make a dispute I have thoroughly explained I do not live within XXXX miles of a branch and can not come into a branch I have offered to have the forms emailed or faxed to me so that I can complete them I have filed a police report and my bank is just telling me " too bad because it is not their policy to email or fax the forms regardless of where I live '' I have exhausted all other means of resolving this so I am just making a complaint at this point to hope you guys can help me to get my bank to listen and assist me with these fraudulent charges. The police report number for XXXX XXXX is : XXXX taken by XXXX XXXX over the phone the same day of the transaction if you would please reference my attached screenshot of the transaction as well as my time sheet showing I was there.
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| 05/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I went to XXXX XXXX on XX/XX/2019 for auto purchase and explored options for Auto Loan. They asked me to give my social security number for best rate, which I gave ( and any normal person will also give ).
Between XX/XX/XXXX ( Friday ) and XX/XX/XXXX ( Monday ), I recieved 11 hard enquiries on my credit report by banks. Moreover there multiple banks ( XXXX XXXX, Valley National Bank ) who made multiple hard enquiries for same reason within span of 1 working day.
My whole credit history was screwed up by them.
I spoke to XXXX XXXX, they refused to me to remove any enquiry ( though both were made within 1 business day ) and asked me to speak to XXXX.
I further called up XXXX and they informed that XXXX XXXX can make even hundreds of enquiry on any bank multiple times and there is no obligation to stop them. I have recordings of my conversation and can provide them to authorities if required.
I feel I have been badly deceived by XXXX XXXX, Valley National Bank ( for multiple enquiries for same reason ), XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX and XXXX ( for making hard enquiries with explicit approval from me ) and XXXX for not hiding wrong doing by them and not removing incorrect, duplicate and unknown hard enquiries ).
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| 11/09/2017 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Problem with the interest rate
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Web |
Servicemember |
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I called Valley National Bank XXXX XXXX XXXX to make the 1st payment. I was told to call back Monday XXXX XXXX XXXX to get the payoff balance. I called back Monday XXXX XXXX XXXX. And they gave me the payoff amount of XXXX and told me it will be XXXX each day and the amount they gave me was XXXX less than stated. I refinanced the loan with the XXXX XXXX XXXX XXXX XXXX. The exact amount I gave the police and fire credit union included a ten day interest accrual. XXXX sent Valley national Bank the check. A week later XXXX states I owe them XXXX more. When I asked what is the extra amount for. The lady stated it could have been a clerical era and the person I spoke to on Monday gave me an incorrect amount. That is a lie, when I spoke to the XXXX XXXX XXXX She pulled up my account. She stated my first payment went thru. And she told me the payoff amount. XXXX is trying to get more money from me. I want them investigated. I want your to look at the statements, and review the conversations which they have. And the copy of the comments. The lady told me that interest rates can change. No way in XXXX can it change from a payoff amount, than days later accrue {$86.00}. I want someone to review everything on my account.
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| 12/19/2015 |
Yes |
- Bank account or service
- Savings account
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- Account opening, closing, or management
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Web |
Older American, Servicemember |
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My mother has XXXX and is XXXX years old making it difficult for her to get around when she is not hospitalized. A few years back we went to a branch and had my name added to her passbook savings account in case of situations like this. I had no reason to go since then, until now, but when I went, the bank had mixed someone else 's information with my name on the account and it would be difficult to straighten it out without my mother. In the interim we went and had power of attorney documents notarized for me. However when I went to the bank, they stated they still need to investigate since my information did not match and eventually when my mom was permitted to travel ( she is currently in a XXXX ) by the doctor, we went to the branch near the XXXX, there they suggested she come in while she was out. The lady there said she would simply delete the incorrect information on the account for me. When she did this she put my correct information in and the " XXXX '' they use for new accounts rejected me because of low score, but they still will not honor the power of attorney document. This is a legal document and allows me to represent my mother and I see no reason why they can not abide by this.
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| 09/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I contacted Valley National Bank to inquire about the waiving of my escrow account. I spoke with XXXX XXXX who said that she " thinks '' escrow is required for ALL condos. I could not find any documentation to support this and then contacted the title reviewer for my loan XXXX XXXX. XXXX told me via email that XXXX and XXXX XXXX federal guidelines require escrow accounts for all condos. I contacted XXXX and was told that information incorrect. I was also directed to a page on XXXX website that contradicted the information XXXX provided. I then informed XXXX of this and she stated again that Valley National Bank MUST escrow on all condos. I reviewed the Mortgage documents that I signed and they contain information about waiving escrow. I have spoken to three people at Valley National Bank who confirm that escrow can be waived. However, XXXX and XXXX, who are responsible for servicing my loan, refuse to give me any information on how to do so or facilitate my request. I have called and sent emails several times and I am provided with false or misleading information. I have also requested a written copy of Valley National Bank 's official escrow policy and they refuse to provide it.
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| 02/04/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem making or receiving payments
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Web |
Older American |
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Re : Complaint : your file number XXXX I applied for {$1000.00} over-draft protection. Days later the assistant bank manager at the XXXX XXXX XXXX, XXXX, New Jersey personally told me while I was in her branch bank, " I have good news for you, XXXX XXXX. Your application for {$1000.00} over-draft protection has been approved! '' Some days later the bank branch manager of the XXXX XXXX XXXX, XXXX, New Jersey told me, " XXXX XXXX, the approved application for {$1000.00} overdraft protection has not be connected. You may be have to pay a fee for two checks for insufficient funds. '' They are check numbered XXXX for {$80.00} and check numbered XXXX for {$400.00}.
I told the branch manager that I refuse to pay the insufficient funds fee of {$36.00} for each said check. I told him that it was his bank 's fault that the overdraft protection had not been, to use his word, " connected ''! He said he would look into the matter and get back to me that same day. He never got back to me.
Yesterday I received notice from XXXX XXXX XXXX that I am being charged {$36.00} for check XXXX for {$80.00} and that I am being charged {$36.00} for check XXXX for {$400.00}!
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| 12/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage through Valley national bank. I've been making payments online for the last XXXX years. I tried making a payment about XXXX months ago and received an error basically letting me know that I could have made my payment online. I called in and they weren't able to tell me why I couldn't make my payment online. So for the last XXXX months at this point I've been calling in to make a payment because I can't make them online anymore. Today I try to make my payment because it's due... .my payments have never ever been late and when I called in to customer service the customer service representative said that her manager told her that she couldn't take my payment. This is odd to me because I've always made payments with the company and since I've not been able to make them online I've been calling in to make the payments. They would not help me. I am uncertain of how to get this resolved as when you call in, you have to wait for at least XXXX minutes to speak with someone. I am simply trying to make a payment. They have made changes to my payment processing and failed to notify me. It is as if they are trying to make me payment late.
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| 01/27/2020 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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Made several lump same payments totaling {$2800.00} -- on XXXX ( {$400.00} ), XXXX ( {$600.00} ), XXXX ( {$1700.00} ), and XXXX ( {$140.00} ) -- with the intention of applying the extra payment to principal. There is no option on the website to direct payment to principal. After making the payment I noticed it was not applied to principal, instead was applied to future payments. I then called Valley several days later ( approximately XX/XX/XXXX ). Bank told me they would speak with " financial '' about reapplying the payments correctly, and will get back to me. They never called back. I revisited the issue now in XXXX and the bank is telling me that if they apply the payments now, my account will be delinquent and sent to collections, and that they will " come take my car ''. If they had taken care of this issue back in XXXX when I called, I would have been due in XXXX and continued making payments, reducing my total interest owed as I intended. Instead my due date is XXXX and at the bank is threatening me with repossession of a vehicle if they correct their own mistake. They simply didn't heed my request in XXXX -- that is not okay.
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| 06/08/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
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Web |
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My name is XXXX XXXX - Loan # XXXX My Commercial Loan is with Valley Bank Valley Bank contacted me in XXXX to XX/XX/2022 requesting proof that I had insurance coverage on my property. I contacted my insurance company requested proof which was emailed to me. I immediately forwarded the information to Valley Bank. The agent at Valley Bank told me that Valley Bank needed to be listed on the insurance policy. I contacted XXXX XXXX company and provided the information explaining that Valley Bank needed to be listed on the insurance policy. XXXX reported that they tried several times to contact Valley Bank and that eventually they did get through and that Valley Bank was noted on the Insurance Policy held by XXXX. I received an letter this evening from Valley Bank telling me that I do not have any insurance and because of this they had to take out insurance on my property. They said that my mortgage payments would increase because they purchased this insurance.
I gave Valley Bank Proof ALREADY. This is fraudulent activity perpetrated by Valley Bank and I want it reported immediately. Please feel free to contact me at XXXX XXXX XXXX.
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| 11/02/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Problem with the payoff process at the end of the loan
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Web |
Older American |
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on XXXX XXXX I purchase a XXXX XXXX from XXXX XXXX in XXXX, NJ. On XXXX XXXX, XXXX I paid the loan off in full. As of this date I have not received the original title or letter stating that the loan was satisfied.l The loan was at the Valley National Bank XXXX XXXX XXXX XXXX, NJ XXXX. On XXXX XXXX I called XXXX XXXX and was told title was mailed on XXXX XXXX XXXX and I told them I never received it. I called on XXXX XXXX and spoke with a XXXX and he said title was never sent but a XXXX party was involved my title support XXXX and I spoke with XXXX she said they ca n't help it was the bank that had the title. Called back and spoke with a with a XXXX XXXX XXXX and she was going to look into it because the depart was closed but she said that the title was probably sent out. On XXXX I spoke with a XXXX XXXX XXXX and she was going top look into it but call XXXX party they could help. Called XXXX at XXXX and said for a fee he would send me a letter to get title from XXXX XXXX. Called XXXX back spoke with a XXXX XXXX XXXX and said they do not have title other company has it not in system yet to call back
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| 05/20/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
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Web |
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I paid off the car loan for my account at valley national bank in XX/XX/XXXX. I waited over a month and did not receive my title or a letter verifying the pay off of the loan.
I call their customer service who tells me they mailed it to my old address as I moved in XXXX. I advised them that I had called in XXXX and updated my address using the method they had asked, emailing them the updated address along with my contact information to XXXX. I was told there was nothing they can do. They told me to do it again and contact a completely different company called " XXXX XXXX '' to obtain the documents that they never sent to me.
( Separate but they mailed me nothing since I originally got the loan in XXXX including bills or invoices ).
I did what they said and called XXXX XXXX. They advised ( via a recorded message ) that I can not order a duplicate tile on the phone and need to go to their website and pay {$23.00} to get the lein payoff letter then take that along with local DMV documentation, in order to buy a new title at the DMV, paying their fee of ~ {$60.00} as well.
|
| 09/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
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I have these items that are not mine and i want them to be removed.
XXXX 1. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine.
2. Identity Theft XXXX XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine.
3. Identity Theft XXXX XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine.
XXXX 1. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine.
XXXX 1. Identity Theft XXXX XXXX MT Date of inquiry : XX/XX/XXXX This is not mine.
2. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine.
3. Identity Theft VLLY NAT BK Date of inquiry : XX/XX/XXXX This is not mine.
4. Identity Theft XXXX Date of inquiry : XX/XX/XXXX This is not mine.
5. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine.
6. Identity Theft XXXX XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine.
7. Identity Theft XXXX Date of inquiry : XX/XX/XXXX This is not mine.
8. Identity Theft XXXX Date of inquiry : XX/XX/XXXX This is not mine.
9. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine.
|
| 12/07/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
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Valley National Bank informed me that the interest only period would end XX/XX/XXXX.
Payment to go from XXXX to XXXX ( or there abouts ). I sought their help in reaching a modification agreement and submitted their application along with all the income required documents. XXXX XXXX XXXX communicated with me several times via email with additional requests or to communicate questions. On XX/XX/XXXX, I received a denial of modification with a one line statement as to the reason : Sufficient income ...
Using the same established means of communication, I requested a more elaborate explanation as to how they came to that conclusion. My emails went unanswered. On XXXX, I used your template to request information. I explained again, that I need a more elaborate explanation in order to have a chance at an appeal. As of today, nothing has been received. Further the above servicer will only tell me that the loan owner is a trustee with XXXX XXXX. I also asked that they provide proof of communication with that trustee owner. Please intercede. Thank you.
|
| 07/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I had existing loan with XXXX and interest rose to XXXX. I contacted my bank to seek a home equity loan which due to having one precluded me from that but was offered XXXX rate and started process which became the impossible mission.The amount of forms and information was intolerable. When I realized I had not been informed until the last moment was the need of further information including forcing me as a prerequisite to increase my home owners insurance by another XXXX as well as asking for information that was impossible to get such as regarding roads, etc.This over a XXXX mortgage with a condo conservatively valued at $ XXXXThe closing costs were over XXXX. Their paperwork stated that in 5 years I will have paid {$18000.00} in interest and {$11000.00} in principal.
I will be XXXX XXXX XXXX in 5 months and to not have been given all this information before I signed is beyond reprehensible.
Your negotiations may not be illegal but I question ethics. I feel that all moneys I have invested should be refunded to me.
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| 02/28/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
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|
On XX/XX/2018 I applied for a checking account with XXXX XXXX XXXX online. On XX/XX/XXXX, the account was opened. I applied to open up an online account, but it wasn't opened for a week. I called on XX/XX/XXXX when I was told I needed to verify my identity with a letter. I faxed over the letter on XX/XX/XXXX and was told my account would be opened as soon as they received the letter. It was verified that the fax was received by Valley. However, on XX/XX/XXXX and XXXX, the bank told me that my account would be opened the next day. Without an online account, you can't see recent transactions or transfer money or anything. On XX/XX/XXXX, it still wasn't opened. I called and they said it was because my signature didn't EXACTLY match the signature on my license. However, it did. I believe that Valley is preventing me from opening my online account so they don't have to credit me the {$150.00} that I would have gotten if my online account was opened within the first month of opening the account.
|
| 03/23/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
Have a car loan from VNB Loan Services. Was told by phone the car loan had been paid up in XXXX 2014, but that I owed additional fees & wo n't get my car title until all paid. From XXXX 2014 including a payment made today, I have paid an additional {$3200.00}. I know there were some gaps in insurance and over the phone that 's what they said I owed more money for but I have never received the additional amount due in writing. In fact I asked for a list of all payments received & how applied as well. Requested XXXX/XXXX/14 this info in writing along with a payment which the post office confirmed was signed for XXXX/XXXX/14 and the enclosed payment cleared my bank XXXX/XXXX/14. They refuse to mail me any documentation. I am willing to pay what I owe but feel they are trying to overcharge me because they have n't sent written documentation. Everything has only been provided via phone calls. I think as a consumer I should be getting the addition request in writing as proof for my records.
|
| 10/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American |
|
On Friday, XXXX XXXX, I purchased an item on XXXX using my debit card and then had it refunded. The item amount was {$14.00}. After seeing that the purchase and refund had appeared on my checking statement online, there was an open authorization for {$14.00} still being held from my available funds. I was told that it had to stay on because of " the system, the banking system '' until Friday, XXXX XXXX. On Friday the XXXX, I was told it would drop and be noteable on Saturday. Between which I had another previous item refunded for {$15.00} making the available on Saturday, the XXXX never reflecting their putting the withheld {$14.00} back into my available balance. When I asked about, they said, the balance I was showing was accurate. This clearly did not reflect what I saw all week and brought to their attention from my careful scrutiny of my account. Let me say, I've noted other times recently when money disappeared from their bad bookkeeping.
|
| 10/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Dear Madam/Sir, I am writing this letter to file a complaint about Valley National Bank XXXX Valley National Bank is my mortgage servicer and I have had numerous problems with this servicer. In this particular instance the bank claims that I do not have hazard insurance on my property and although I proved the bank that I have a valid policy from XXXX XXXX XXXX the bank has charged my account numerous times for a third party hazard insurance policy without my approval nor any need for it.
This is not the first time I had problems with this servicer. I have reason to believe that they have a deficient IT infrastructure and insufficiently trained personnel which leads to substandard processing of the mortgages they service.
I am attaching all supporting documentation along with the details of my mortgage : Mortgage Property Address : XXXX XXXX XXXX XXXX, NJ XXXX Mortgage Number : XXXX Regards, XXXX XXXX Property Owner
|
| 07/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was in XXXX XXXX from XX/XX/XXXX until the morning of XX/XX/XXXX, and my debit card was stolen. I didnt realize that my card was missing until XX/XX/XXXX afternoon. By that time, someone used my debit card in over a dozen locations, totaling over {$1100.00} dollars spent in less than 24 hours. They didnt have my pin and were using it like a debit card, Valley had no internal controls in place and never froze the card or blocked a transaction. When I called to dispute, I received a letter 10 days later from XXXX XXXX stating that my statements were inconsistent and that I can call back to appeal. Over a month since the letter has passed, I tried calling her hundreds of times and always go straight to voicemail. I am disgusted by the customer care at this bank, I am XXXX XXXX XXXX and had an account with them since I was an XXXX and this is my first ever dispute
|
| 06/26/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
Older American |
|
We have a account at Valley National bank in new jersey, we are in retire community in XXXX nj, the branch that we got our account is there n close to us the complaint is every time we deposit or transfer money from our savings to cover some bills that i see is missing the money to cover those bills including pennies they charge us $ XXXX.every time including XXXX in same day for another bill not even when i trasnfer the money early in the morning before banking hours they still charging us {$35.00} for late fees we got other banking institutions n they never charge us when we put the money to cover bills on the same XXXX hours this bank is reapping seniors of their savings like crazy i just got charge XXXX {$35.00} for XXXX bills that i put money before they open for bank hours. please stop this institution from taking money from seniors!
|
| 05/29/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
Have joint checking account with mother who recently passed away. Approximately XXXX in account.
XX/XX/XXXX : Received letter from Valley National Bank, XXXX, NJ which advised account would be frozen/hold until State required forms are completed. Gave me phone number of branch and CS.
XX/XX/XXXX : Called both and was told I must come to branch with death certificate and ID. I advised nearest branch is 20-30 minutes away and have not been going to local branch since relocating in XX/XX/XXXX.
Advised I would fill out any form required by LAW and send back to bank with death certificate. Was told must physically come to bank and NO supervisors were available to speak with me. I asked what law but both CS and branch could not provide the statue. What do elderly or XXXX individuals do, does the bank just keep their money?
|
| 05/29/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
Older American |
|
My beloved wife XXXX and I went to the XXXX XXXX in XXXX, New Jersey in order to cash a {$76.00} joint income return tax refund check from the State of New Jersey!
I was told that my wife had to have an account there! I was also told that the State of New Jersey requires a joint bank account in order to cash joint tax return tax refunds!
I said this is my wife! I was not believed! In effect, I was called a liar! My wife was asked for identification! This was humiliating and embarassing!
Other customers patiently waited!
I was told to deposit said check and then fill out a withdrawal slip!
Fifteen minutes went by and finally, XXXX, we received {$76.00} in cash!
But what do poor people do who have no checking account let alone a joint checking account?
Ourageous!
A violation of law and/or public policy!
|
| 08/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
The Condo association I manage has a bank account with Valley National Bank. I am listed as sole signatory on account. My name is XXXX XXXX
On XX/XX/2019 a fraudulent check was written in the amount of {$5500.00} to someone named XXXX XXXX and SIGNED by XXXX XXXX and the check was never flagged nor was I notified. I only realized there was fraud by looking at the generated paper account statement and by that point in time weeks had passed.
By the time I notified the bank I was told the 30 day allowance to recover fraud monies had expired and they were not bound to cover the loss to the account.
I believe there should be some culpability by Valley National Bank for allowing a check to be cashed by an individual whose name and signature was NOT listed on the account. And for not notifying me of said activity.
|
| 06/21/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/XXXX I spoke to XXXX at ext. XXXX. I asked about lates fees that keep getting added to my account but are not on my statements. When I asked XXXX for an explanation for these charges she tried to explain them away but wouldn't offer me details of these charges they are asking me to pay. When I asked for a detailed bill with these specific items on them, she said I would need to pay for that if I wanted to receive it.
I am disputing this debt. I am asking for detailed explanation of these charges and I would like for the CFPB to look into this. This is not the first time I have had these very same issues with this Bank and I have had issues since they purchased this loan from XXXX XXXX. This is becoming a pattern of dishonest behavior, and I believe I need some help looking into this matter.
|
| 04/16/2018 |
Yes |
|
|
|
Web |
|
|
Applied for fha mortgage on XX/XX/XXXX XX/XX/XXXX still haven't close Was told by XXXX XXXX at XXXX XXXX XXXX Highway XXXX XXXX XXXX, AL XXXX He had " lost '' our mortgage paperwork 4 times.
We have been told by XXXX XXXX " We are close to settlement any day '' For 3 months.
I have already applied for and RN licenses in Alabama based on this mortgage and have XXXX potential employers awaiting my settlement.
We were notified by XXXX XXXX we would be at settlement this Wednesday the XXXX and now he is stating he has not gotten us to settlement yet.
Does not reply to messages, work voicemail has been full for over a month.
XXXX cut to is the underwriter who has not responded to voicemail or email in over a month
|
| 02/06/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
On Saturday XXXX XXXX We my wife and myself attempted to have coins redeemed at Valley National Bank in XXXX XXXX NJ that my wife 's father had accumulated over the course of the year.
We had meticulously counted the money and the total was approximately XXXX. The bank personnel assisted us by pouring the money into the counting machine. During the transaction the attendant stopped the machine and loaded an empty back to accept coins.
After this the machine totaled XXXX cents. I have contacted the bank to no avail.
Someone is either scamming the machine or it is miscalculating the amounts.
I am a retired XXXX and am not unfamiliar with unethical behavior. I can be contacted at XXXX my Name is XXXX XXXX.
|
| 02/28/2023 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Attempted an ATM withdraw at Valley National Bank, XXXX XXXX XXXX XXXX, XXXX, FL. ATM stated transaction complete, card was not returned, cash was not dispensed. Entered bank and requested card and verification that my account had not been debited. Bank employees were unhelpful and rude. ATM was being serviced but had not been turned off to use. Eventually gave my card back and verbally claimed the money had not been debited. I immediately checked my online account where it showed the money and the ATM service fee had been debited from my account at XXXX XXXX XXXX. Bank employees kept repeating You are not our customer, we can not help you. Have begun dispute process with my bank.
|
| 02/06/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
Older American |
|
The Valley National Bank gave me {$1000.00} over-draft protection. The two bank officers at its branch in XXXX, New Jersey told me this. One said, " XXXX XXXX, I have good news. The bank has approved your application for {$1000.00} over-draft protection so you do not have to worry about fees for insufficient funds. '' Subsequently, the Valley National Bank charged me {$72.00} for two checks for alleged insufficient funds.
I do not want to bank at Valley National Bank anymore given this incompetence and inefficiency. But I paid nearly {$100.00} for business size checks. I want to close my checking account and be refunded the said payment for the business size checks.
|
| 01/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My vehicle and my personal property were wrongly repossessed as a result of not formally being notified of my right to redeem post-repossession. Herewith are the documents which will substantiate my claim.
* NYS VAT 425. POST REPOSSESSION PROCEDURES * VNB EXPLANATION OF CALCULATION OF DEFICIENCY LETTER DATED XX/XX/XXXX STATING I WAS PREVIOUSLY NOTIFIED ABOUT THE SALE ON XX/XX/XXXX * VNB PAID LOAN LETTER * WHAT CONSTITUTES A WRONGFUL REPOSSESSION ON-LINE DOCUMENT * RETAIL INSTALLMENT CONTRACT REMEDIES ON DEFAULT. IF THE VEHICLE IS REPOSSESSED I MAY HAVE A RIGHT TO REDEEM IT IN ACCORDANCE WITH APPLICABLE LAW.
* XXXX REPORT DATED XX/XX/XXXX LISTING THE REPOSSESSION.
|
| 02/17/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
Valley National Bank is trying to receive additional payment from a debt I have already paid on the mortgage my mother had she is now deceased due to covid. I paid and closed the account XX/XX/2020. They continue to send letters and harassing calls saying I still owe them because I was a cosigner. I explained to them I have my bank statements showing where I paid the balanced my mother owed. Her mortgage was {$830.00} but she had additional fees charged to it. The total to close the account was {$980.00}. I paid it and again they continue to send letters and call harassing me for payment and have now went to collections. Any help would be appreciated. Thank you.
|
| 10/03/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
This bank treats me horrible i have all their emails they provide mis understanding information the last letter I received they say I cant bank with them previously they say its XXXX inquiries I told them Im a victim of identity theft their very rude and nasty their is a lady their that on the letter has a number she had been emailing me as well and she wont return my calls leave voicemails I just want to bank with them and have a checking account I dont understand why they give me such a hard time both online and at the branch whats preventing me from opening an account with this bank why wont they be nicer to me to get this resolved why ignore me and be nasty
|
| 10/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XX/XX/2021 1 ) XXXX XXXX ( bank ) 2 ) XXXX XXXX XXXX ( bank ) 3 ) Valley NTL BK XXXX ( bank ) 4 ) XXXX XXXX XXXX- ( finance/personal ) - ( XXXX ) XXXX I purchased a vehicle from a car dealership called XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX on XX/XX/2021 ph ( XXXX ) XXXX ( I'm financing ).
My credit report was ran multiple times from these banks separate from the dealer 's. After leaving messages with the dealership for help, I didn't get a return call. I only consented XXXX XXXX XXXX XXXX to run my credit once, so I'm disputing these other inquiries.
XXXX XXXX XXXX XXXX never asked me for my permission to run my credit more than once.
|
| 08/03/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
My Checking account balance is currently at negative {$120.00} due to fraudulent transactions that occurred on XX/XX/20 for the amounts of {$1000.00}, {$1000.00} and {$310.00}. The bank chose to take away the provisional credit and did not explain why they were not protecting my account from fraud.
Three things are happening now ; I am now responsible for the fraudulent transactions, my Checking account in now in a negative balance that the bank claims I am responsible for, and they are threatening to report my account to XXXX XXXX XXXX. with negative comments so that I can no longer open a Checking account at another financial institution.
|
| 01/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
On XX/XX/XXXX, I opened Valley National Bank Premier Checking account ending on XXXX because the bank was offering a {$200.00} bonus for just setting up a direct deposit.
On XX/XX/XXXX, I got the {$200.00} advertised bonus after a {$100.00} direct deposit from XXXX.
However, on XX/XX/XXXX, Valley National Bank clawed back the {$200.00} bonus. The transaction description was Rewards Credited in Error. This unexpected transaction caused a {$36.00} overdraft fee.
On XX/XX/XXXX, I closed the checking account after they reversed the {$36.00} overdraft fee.
On XX/XX/XXXX, I erroneously got a {$200.00} XXXXINT Form from Valley National Bank.
|
| 01/11/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
Hello Sir /Madam ( To whom it may concern ) I opened a checking account and a safe deposit box in Valley National Bank in around XX/XX/XXXX-XX/XX/XXXX which was closed XX/XX/XXXX-XX/XX/XXXX, And when I went to bank asking for the copy of the log book of access to safe deposit box, sales associate XXXX XXXX ( XXXX XXXXXXXXXXXX ) said they can not get it as its an old and closed account, as I know bank has to maintain the record for at least 5 years by law, and I need this information to provide it to court for some family dispute and its very important, is there any way CFPB can help me getting information for me. Thank you XXXX XXXX
|
| 11/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
Valley bank located in XXXX Florida did not comply with obligations under XXXX XXXX, Florida Statues and failed to exercise ordinary care when paid 2 fraudulent checks totaling {$190000.00}. After reviewing the 2 checks, it was very obvious that they are not valid instruments. The 2 checks do not have the complete name of the bank upon which they are drawn, the payor 's signature does not match, and the checks are printed on different paper and without the watermark.
The bank advised that the investigation would take maximum 10 business days and the money would be refunded, after 3 weeks, the bank refuses to return the funds.
|
| 06/04/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
The XXXX, XXXX, and XXXX branches repeatedly told me {$200.00} of the large check deposited XXXX XXXX would be available today XXXX XXXX. I presented my check for {$200.00} to the XXXX XXXX Branch today and was told there were insuffient funds!
Worse yet, the teller in a loud voice publicly announced what would be available tomorrow XXXX XXXX, A big no-no! Another customer was presentband as well another bank employee!
What kind of bank is this when nobody can agree in the date the said check clears!
I have had to spend hours on this and have been caused considerable distress as time us of the essence to meet an emergency!
|
| 06/02/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I went to pay my monthly Valley Bank credit card statement but the nearest branch was closed as were others further away. So I mailed the check to the nearest branch but it was not received on time because the branch was closed without my knowledge because of the coronavirus. I complained to the CFPB and Valley Bank cancelled the late fee.
But then I received a notice for XXXX XXXX that manages Valley Bank accounts that my credit limit was being lowered because of this late payment which, to repeat, was late because the bank branch in question was closed without my knowledge because of the coronavirus!
Not fair to do this!
|
| 02/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am a Valley customer. My complaint is that they are NOT transparent. They dont send mail and they dont provide online access to mortgage documents. When I call representatives are not friendly and they have weird business hours like closing at XXXX XXXXXXXX XXXX.
They tell me they paid my tax and insurance which is why I was charged XXXX dollars extra for a few months but then insurance company contacts me for requesting to pay the bill as Valley did not pay nothing. Nobody I can catch to talk to, they are not friendly not helpful plus I cant access to my statements.
XXXX XXXXXXXX XXXX XXXX XXXXXXXX, XXXX XXXX of XXXX
|
| 07/14/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied online for a refinance, and the GFE that was generated did not remain the same after I spoke with an agent the first time. On XXXX/XXXX/15, I paid the lock-in fee of {$490.00} for which the agreement said I could rescind it if I did n't yet receive countersigned documents. I rescinded the agreement on XXXX/XXXX/15 because I became distrustful of the process and agent. Plus, I had n't received any documents. I was told on XXXX/XXXX/15 that the lock-in fee of {$490.00} that I paid would be refunded to me. After sending a reminder email on XXXX/XXXX/15, I still have n't heard from any agent at Valley National Bankl
|
| 01/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XX/XX/XXXX Valley National Bank withdraw {$1400.00} - Bank was not authorized to proceed with that transaction The Bank failed to inform me that I don't have active flood insurance on file. Since XXXX I always had property and flood insurance. My insurance agent had all my information and was always contacting the bank.
Bank contacted me in XX/XX/XXXX ; my insurance expired in XXXX XXXX it was way too late because Bank decided to purchase insurance for me and post charges of 1,400.00 ( 4 months coverage ) on my account and withdraw money from my account without my authorization almost a year later in XX/XX/XXXX.
|
| 05/24/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
Older American |
|
After a serious automobile accident in XX/XX/XXXX, I went to a dealership I had dealt with at least XXXX other times. I was not in a frame of mind to make a decision since I was suffering from a XXXX and had taken off walking XXXX miles due to my condition. the same salesman I had done business with in the past handled the account. He financed my vehicle through a bank VNB. not sure if it was in XXXX or XXXX, since I received harassing phone calls, telling me they had not received payments. Also, my vehicle and another XXXX have same VIN #. I was proud of my credit history until this bank ruined it.
|
| 12/16/2017 |
No |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XXXX XXXX XXXX made unauthorized debits from bank account from XXXX XXXX to XXXX XXXX for a total amount of {$31000.00}. The bank was notified and requested immediate investigation and action, to stop this company to withdraw/debit money from account, and immediately close account and associated debit card. XXXX XXXX XXXX company was notified of the unauthorized multiple debits from bank account and to stop withdrawing money from this account ; and to refund immediately the total amount of {$31000.00} for unauthorized debits to bank account performed by this company.
|
| 06/05/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
I deposited a large check on XX/XX/2019 and repeatedly asked four branches when the check will clear! I got several answers!
All of it on XX/XX/XXXX!
{$200.00} on XX/XX/XXXX!
{$5000.00} on XX/XX/XXXX!
Several more days after XX/XX/XXXX because it is a large check!
Seems like XX/XX/XXXX!
Dont know!
It is not in the system yet. Call back tomorrow.
Call our XXXX number!
Incompetence all round!
This is a bank?
Time was of the essence because of an emergency need for the money!
I was caused much distress and loss of hours of my time!
|
| 07/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
These accounts don't belong to me. Please remove them form all 3 credit reporting agencies. please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies : Identity Theft 1. XXXX Account Number : XXXX This is not mine.
2. Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine 3 Identity Theft VNB- XXXX XXXX XXXX Account Number : XXXX This is not mine.
4. Identity Theft XXXX Date of inquiry : XX/XX/2021 This is not mine.
5. Identity Theft XXXX Date of inquiry : XX/XX/2021 This is not mine.
|
| 05/14/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I purchased a car out of state on XX/XX/XXXX and financed it with Valley Bank. I paid off the loan on XX/XX/XXXX. Since then, I have not received an acknowledgement of the payoff, nor a release of lien. I have attempted to contact Valley Bank numerous times about this issue. Each time, it takes between 4 and 8 hours to be connected with an operator and the operator never can get in touch with the load department. The operators claim they submit tickets on this issue, but I have not received any further communication from the bank.
|
| 11/17/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I have set up a pay my bill with XXXX XXXX to pay my mortgage at Valley National. Valley National complains that they are getting the payments late because they are mailed to them by XXXX XXXX. When I asked if they can get the payments wired to receive quicker they say that the option is not possible through Valley National. I 'd like to understand why with the technology available these days why this is not possible. The only reason I see is that Valley can charge late fees by saying they have not received the payment.
|
| 08/31/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I opened and funded a high interest savings account with Valley Direct. They have been advertising all over the place with 5.25 % interest rate.
The disclosure states, " As of XX/XX/2023 interest rates are 5.25 % '' I opened my savings account on XX/XX/2023, check the account and it states that the interest rate is 5.115 % I called to inquire and all they had to say was that rates change and I know this, but they have currents ads stating 5.25 %. Several banks offer this rate, but now my money is tied up here.
|
| 06/02/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
I deposited a check for a very large sum of money at the Valley National Bank in XXXX, New Jersy and asked when the chech will clear! I was repeatedly told the bank does not know! So I want to the Valley National Bank in XXXX, New Jersy and asked the same question. Again over and over the bank said it did not know! Not acceptable! Of course, the bank, any bank, should know when a check will clear! This is banking 101! I was thus caused considerable inconvenience and uncertainty! Outrageous!
|
| 12/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I reviewed my credit report XXXX and was in complete shock with multiple duplicate inquiries I seen negatively impacting my credit and without consent. All on my XXXX credit report I have NEVER heard of a company called : 1. Vally NTL BKXXXX XXXX that appears on my XXXX Credit report XXXX 2. XXXX XXXX XXXX inquiries XXXX The below listed company did 3 inquiries on my credit report which is excessive. Four sight XXXX, and XXXX. One inquiry for an approval should be suffice, not three.
|
| 06/21/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
This bank charged me {$1.00} this is ridiculous they tell customers to swipe their debit card as credit to avoid this fee this is ridiculous only bank I know Charging a fee to use your card with a pin its a secure way to Shop but they want to charge {$1.00} for every pin based transaction this should Be free I should have the right to use my money however I want without being penalized with a fee valley get rid of this XXXX fee once and for all other banks dont charge this only you
|
| 01/31/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
3 unauthorized debit charges on XX/XX/XXXX totaling {$77.00} DBT PURCHASE ON XX/XX/XXXX @ XXXX / INTERNATIONAL SERVICE FEE CARD NBR : XXXX {$2.00} DBT PURCHASE ON XX/XX/XXXX @ XXXX / XXXX XXXX XXXX CARD NBR : XXXX {$75.00} DBT PURCHASE ON XX/XX/XXXX @ XXXX / XXXX XXXX XXXX WA CARD NBR : XXXX {$0.00} Submitted an affidavit through XXXX XXXX branch but didn't receive any feedback or credit back. Tried calling customer service and they are not helpful.
|
| 12/06/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX fraudulently had me fill-out a credit application stating that's the only way they legally could sell me a car ( I had declined to fill it out five minutes earlier ) and so your institution illegally accessed my credit via a hard inquiry with XXXX. I had declined XXXX XXXX XXXX credit and offer to match the financing through XXXX of 60 months at 2.64 % and XXXX XXXX XXXX XXXX at XXXX XXXX submitted them anyway.
|
| 09/26/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have sent a couple certified letters requesting my loan documentation and ( VNB ) valley national bank refused to send them. I specifically want a copy of my signed contract and any legal notices they claim to have sent.
I am demanding a copy of your signed contract and full payment history, because I believe i may have been a victim of some unethical loan practices. The resulting credit errors are causing me financial hardship.
|
| 10/21/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I paid my loan final payment to Valley National Bank on XX/XX/2020. They accepted the payment a few days later. They closed my account but have not sent me a verification of paying my loan. They also have not provided me my title and told me they do not provide titles for vehicle. When I first began my contract with Valley National they did not give me a title. When I told them they stated they will send one and they never sent it.
|
| 01/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I received this XXXX tax form this week from valley national bank shows {$200.00} interest income. {$200.00} checking account signup bonus was added to my account on XX/XX/18, however, this {$200.00} was claw back on XX/XX/18. That means i received {$0.00} interest income from your bank on XX/XX/2018. It's not fair for me to pay income tax of this {$200.00}. I contacted the bank, but no one was seemed able to help me.
|
| 03/23/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I am a XXXX woman, who is a XXXX. On XXXX XXXX 2016, I visited a branch of Valley National Bank located at XXXX XXXX XXXX XXXX, XXXX, NY XXXX. I went to discuss the possibility of opening up a teen checking account. The guy named XXXX XXXX XXXX ( manager ) kept questioning me without any willingness to help and with obvious discrimination on my race and gender. He later rejected me rudely without giving me any reason.
|
| 06/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
This accounts don't belong to me. Please remove them from all 3 credit reporting agencies. You can see below the list of the accounts : 1. Identity Theft XXXX Account Number : XXXX This is not mine.
2. Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine.
3. Identity Theft VNB- XXXX XXXX XXXX Account Number : XXXX This is not mine.
4. Identity Theft XXXX Account Number : XXXX This is not mine.
|
| 02/03/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I repeatedly ask for monthly statements for XXXX months thru a Letter attached to the payment, I NEVER got a reply at least as a courteousy to a customer.
My regular monthly payment is {$720.00} plus i added {$470.00} applied to Principal for a total of {$1200.00} monthly.
Thats why i need monthly statements to track the Principal balance.
Please help to make Valley Bank comply on my request Thank you in advance
|
| 02/05/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
I wrote a {$200.00} check on my XXXX XXXX account for deposit in my XXXX XXXX XXXX checking account. I received notice today from the XXXX XXXX XXXX that it was charging me {$20.00} because I had placed a stop payment on said check. This charge is excessive, unethical, and poor business practice. And unfair as there are excellent reasons for placing a stop on a check. I refuse to pay the said {$20.00}!
|
| 06/03/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
Today, XX/XX/2019, yet again I asked when the large check deposited will clear! I asked on XX/XX/2019 and was told by XXXX to call on Monday, XX/XX/2019! Today, XX/XX/2019 again I was told by XXXX she does not know but will find out! She will speak to her supervisor!
What kind of banking is this? I have an absolute right to know when any check clears!
Very, very poor banking!
|
| 04/29/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Struggling to pay your loan
|
|
Web |
|
|
I m sick with XXXX explain to then the give me time to make the payment but that not listened to me I bean gearing harassment me all time every days i m sick i lost my job do to the XXXX XXXX XXXXXXXX I used XXXX XXXX I cant not get vaccinated my job give me layoff bean wearing for the unemployment and social security administrations to get my Bill on track.
thank you XXXX
|
| 12/11/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I tried to open a bank account and Valley Bank put two remarks on my consumer report stating I owe them a balance which I have paid and have a receipt. They also reported Account Abuse when there was no such account abuse. The balance owed to Valley Bank has been PAID and satisfied. Yet, Valley Bank will not remove the two remarks on my Consumer Report/XXXX report.
|
| 10/15/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Valley national Bank promised {$200.00} after 1 single Direct deposit which they confirmed I had done. I actually asked an employee on the phone and although it said no where the terms was {$200.00} DD I still sent {$200.00} over.
I now called to ask where my money is and they say it was {$1000.00}.
In addition they refuse to close my checking account.
|
| 06/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I have never. authorized any of the accounts below to report to my social security or credit report the XXXX, XXXX and XXXX : 1. Identity Theft XXXX/XXXX Account Number : XXXX This is not mine.
2. Identity Theft XXXX XXXX/XXXX XXXX Account Number : XXXX This is not mine.
3. Identity Theft VNB- LOAN SERVICES INC Account Number : XXXX This is not mine.
|
| 05/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have Never applied for an auto loan with XXXX XXXX, Valley National Bank, XXXX XXXX, XXXX XXXX However, there are two inquiries on my credit report dated for these lenders all on XX/XX/2017. I contacted the lenders, and there were unable to provide me with proof that I applied for an auto loan with them and gave them permission to pull my credit.
|
| 06/03/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
I deposited a large check in the Valley National Bank branch office in XXXX on XX/XX/XXXX but no one there could tell me when the check clears! I then went to the XXXX branch! Same answer! I called both branches and the XXXX branch on XX/XX/XXXX! Same answer!
What kind of banking is this?
Outrageous!
I have an absolute right to the answer!
|
| 08/09/2019 |
Yes |
- Debt collection
- Credit card debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American |
|
I had a $XXXX balance in my overdraft account. On XX/XX/2019 I mailed XXXX the manager of the Valley Bank branch in XXXX, New Jersey my check for $XXXX which was way more than the monthly minimum! Yet XXXX from the bank has since then called me three (3) times to demand payment!This is harassment! He called this afternoon, XX/XX/2019!
|
| 06/27/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Older American |
|
I have the absolute.legal right under Federal Law to file a complaint against Valley National Bank without it taking the vindictive action of closing my accounts as per the letter of First Vice President XXXX XXXX dated XXXX XXXX closing my accounts on XXXX XXXX! This is obstruction of justice which is a felony!
|
| 09/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2018 XXXX/XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX, XXXX NY XXXX - XXXX-XXXX-XXXX as contact number on report ) requested my credit report.
On XX/XX/2018 Valley National Bank ( XXXX XXXX XXXX, XXXX NJ XXXX - XXXX-XXXX-XXXX ) requested my credit report again without any authorization or explanation.
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I am writing to you because you are reporting inquiries on my credit report that I do not recall.
Please forward me any documentation providing proof I applied for credit with this creditor. If you can not provide such documentation, then please remove this inquiry from my credit file immediately.
|
| 11/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XXXX XXXX, 2019, VALLY NTL BK/XX/XX/XXXXadd a hard inquiry on my credit report per XX/XX/XXXX
On XXXX XXXX, 2019, XXXX XXXX XXXX add a hard inquiry on my credit report per XX/XX/XXXX
On XXXX XXXX, 2019, XXXX XXXX add a hard inquiries on my credit reporte per XX/XX/XXXXXX/XX/XXXX and XX/XX/XXXX.
|
| 08/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have these items that are not mine and i want them to be removed 1. Identity Theft XXXX/XXXX Account Number : XXXX This is not mine.
2. Identity Theft XXXX XXXX/XXXX XXXX Account Number : XXXX This is not mine.
3. Identity Theft VNB- LOAN SERVICES INC Account Number : XXXX This is not mine.
|
| 08/30/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Fee problem
|
|
Web |
|
|
Valley National bank has charged me fees when I transfer money from my XXXX account. Each time that I transfer from XXXX, it says it is free. Valley national bank did not provide information that they charge fees when using this mobile service, XXXX.
I have been charged for over 20 dollars.
|
| 10/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
these accounts that appear on my credit report do not belong to me, do not belong to me, please check them, they are hurting me.
dentity Theft XXXX XXXX Account Number : XXXX This is not mine.
Identity Theft 10 NEW YORK XXXX XXXX XXXX Account Number : XXXX This is not mine
|
| 06/04/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
I deposited a large check at the XXXX branch on XXXX XXXX,2019. Today is XXXX XXXX,2019 and I still do NOT know if the check has cleared! This despite my asking several people at the XXXX, XXXX, and XXXX branches! Incredible! Astounding! Appalling! And they call this a bank?
|
| 11/29/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Some one used my credit report to damaged my credit history I belive is my ex -husband keeps used my credit to damage my home refinancing cousing me problem we the bank not able to presided we the matter that was causing the bank to take the home off wait from me.
|
| 08/27/2018 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2018, I opened a premier checking account with Valley National Bank that offered a {$200.00} bonus with qualifying criteria. It has already been 90 days and i have had my direct deposit in the account, yet the bank has not issued the promised bonus.
|
| 06/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Since XXXX of 2022, I explained charges to my account regarding unauthorized in nature. There were several charges.
To date, they have not rectified this and I have gone into the branch, called the XXXX over one dozen times.
It still isn't corrected.
|
| 09/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
XXXX XXXX is a XXXX a lying XXXX this bank treats me horibke doesnt address any of my concerns that I have Im unable to open an account and they refuse to tell me why I hate them they give me a hard time both online and in the branch garbage people
|
| 01/15/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I checked my credit report in XXXX and it shows that 5 credit inquiries were done fraudulently under my name by XXXX XXXX on XX/XX/XXXX. This isn't the 1st time my credit is impacted by fraudulent activity. I was a victim of identity theft in XXXX.
|
| 06/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
This bank is crazy I apply online and they tell me to go the the branch that I need to be id verified I go to the branch and they decline me with no reason this is so unfair!!!! I am very disappointed in being discriminated against here
|
| 11/19/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Valley FKA Valley National Bank has changed the terms of the promotion retroactively after the fact instead of paying the advertised account opening promotional offer of {$200.00} and further delays payments to those customers affected.
|
| 09/26/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Valley National Bank {$200.00} Checking Bonus - Promotion from Valley bank.
We have open the account and satisfied all requirements for direct deposit and amounts.
Bank is not crediting the promotion amount of {$200.00}.
|
| 08/12/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I opened up a no monthly fee account " VNB ( R ) MY CHOICE CHECKING '' with Valley National Bank but last month they converted the account to " PERFECT CHECKING '' and charged me $ XXXX monthly fee without any notice.
|
| 09/17/2021 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Valley bank has restricted my card. this is the 3rd time in the past 10 days that they have shut my debit card down. I believe the bank is harassing me. Because I haven't had access to my money I have been damaged.
|
| 08/12/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Valley National Banks XXXX, New Jersey branch violated my right to privacy on XX/XX/2919 when the balance in my overdraft account was announced in public with other people present! This was embarrassing!
|
| 03/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
Valley National Bank has not closed my credit card despite 17 ( seventeen ) attempts to contact them. We have called their credit card dept between the hours of XXXX and XXXX EST. They never answer.
|
| 03/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Company check my credit without my consent which put hard inquiries on my credit I would like to get them removed it was improper use of my credit XXXX, XX/XX/2019 Villy na bk, XX/XX/2019 2019
|
| 04/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I reviewed my credit report and came across 7 unauthorized inquires dated from XX/XX/2021. I would like these inquires removed at once, due to the negative impact it has on my credit.
|
| 04/06/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
Older American |
|
Valley National Bank today notified me that my credit card had been compromised. I allege that the credit cards of other customers were hacked as well and that this bank is being coy!
|
| 11/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I received my XXXX report and noticed a inquiry from Valley National Bank on XX/XX/2023. I have not conducted any sort of business with this financial institute
|
| 10/05/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I haven't received the {$200.00} sign up reward as advertised below by Valley National Bank after meeting all the direct deposit requirements.
XXXX XXXX XXXX
|
| 10/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Fraudulent activity resulting in unauthorized ACH transactions on XXXX for {$600.00} and on XXXX for {$920.00}
|
| 04/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was checking my credit report and saw some unauthorized and unvalidated inquiries on my report
|
| 01/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Have applied for a Modification due to loss of earnings and have been denied.
|
| 03/12/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
Older American |
|
I was charged the usurious and confiscatory overdraft fee of {$36.00}!
|
| 12/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
Valley bank wont let me access my funds.Theyre denying my transfer.
|
| 02/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XX/XX/2021 Hard Inquiry Report
|
| 01/31/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
|
| 01/31/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Older American, Servicemember |
|
|
| 01/18/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 01/16/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/14/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/29/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 12/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Phone |
|
|
|
| 12/06/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem with fees or penalties
|
|
Postal mail |
|
|
|
| 12/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 12/04/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Postal mail |
|
|
|
| 11/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
|
| 11/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 11/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Company explaining amount owed
|
|
Web |
|
|
|
| 11/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/10/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/06/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 10/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 08/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 07/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 07/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 06/07/2023 |
No |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem with fees or penalties
|
|
Postal mail |
Older American, Servicemember |
|
|
| 06/02/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 05/16/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 05/10/2023 |
No |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 04/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 04/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Phone |
Older American, Servicemember |
|
|
| 03/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
|
| 03/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 02/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 02/16/2023 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
|
| 02/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American |
|
|
| 01/11/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 12/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/09/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Referral |
|
|
|
| 11/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/22/2022 |
No |
- Checking or savings account
- Savings account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
Older American |
|
|
| 11/06/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 09/22/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 09/15/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
Older American |
|
|
| 09/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 07/28/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Phone |
|
|
|
| 06/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 04/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 04/12/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Unable to open an account
|
|
Phone |
|
|
|
| 03/22/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Unable to open an account
|
|
Phone |
|
|
|
| 03/13/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
Older American |
|
|
| 03/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Phone |
Older American |
|
|
| 02/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 02/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 02/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 01/25/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Referral |
|
|
|
| 01/24/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Phone |
|
|
|
| 01/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 12/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 12/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/09/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 12/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 11/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 11/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 11/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Referral |
|
|
|
| 11/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/01/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
Older American |
|
|
| 10/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
Older American |
|
|
| 09/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/21/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Referral |
|
|
|
| 07/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
|
|
|
| 07/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 06/30/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 06/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 06/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Referral |
|
|
|
| 05/27/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Referral |
|
|
|
| 05/17/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Referral |
|
|
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
|
| 04/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 04/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 03/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Referral |
|
|
|
| 03/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Phone |
|
|
|
| 03/04/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 02/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Referral |
|
|
|
| 02/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Referral |
|
|
|
| 02/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/24/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Referral |
|
|
|
| 01/19/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
Servicemember |
|
|
| 01/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/04/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 12/17/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 11/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 11/25/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 11/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 10/17/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/11/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 09/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 08/31/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 08/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 08/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Account sold or transferred to another company
|
|
Postal mail |
|
|
|
| 07/31/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/07/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Struggling to pay your loan
|
|
Referral |
|
|
|
| 06/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 05/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
|
| 05/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 04/25/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/06/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 02/28/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Funds not received from closed account
|
|
Phone |
|
|
|
| 02/28/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Problem with additional add-on products or services purchased with the loan
|
|
Web |
|
|
|
| 02/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 02/16/2020 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 02/05/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Referral |
|
|
|
| 01/21/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- High-pressure sales tactics
|
|
Web |
|
|
|
| 11/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Phone |
Older American |
|
|
| 10/21/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
|
| 10/04/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Referral |
|
|
|
| 09/24/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Fax |
|
|
|
| 09/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
|
|
|
| 09/17/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Postal mail |
|
|
|
| 09/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 08/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 08/07/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Phone |
Older American |
|
|
| 08/03/2019 |
No |
- Credit card or prepaid card
- Government benefit card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
|
| 07/29/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 07/26/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Referral |
|
|
|
| 07/23/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 07/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Phone |
|
|
|
| 07/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/09/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 07/03/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
Older American |
|
|
| 06/29/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 06/27/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
|
| 06/21/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 06/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 05/02/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Fees charged for closing account
|
|
Referral |
|
|
|
| 04/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 04/25/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Postal mail |
|
|
|
| 04/12/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 04/04/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 03/29/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 03/14/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Cashing a check
|
|
Phone |
Older American |
|
|
| 03/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/06/2019 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Referral |
|
|
|
| 02/07/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Referral |
|
|
|
| 02/05/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 01/23/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 12/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 12/17/2018 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Referral |
|
|
|
| 12/15/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
|
|
|
| 12/13/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 12/11/2018 |
No |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 11/28/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
|
| 11/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 10/31/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Postal mail |
|
|
|
| 10/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 10/23/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 10/08/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 10/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/19/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Phone |
|
|
|
| 09/12/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Postal mail |
|
|
|
| 08/30/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Referral |
|
|
|
| 08/28/2018 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/26/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Phone |
|
|
|
| 07/20/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 06/27/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Opening an account
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 06/20/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Postal mail |
|
|
|
| 06/17/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Web |
Older American |
|
|
| 06/04/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 05/21/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Fax |
|
|
|
| 05/16/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Referral |
|
|
|
| 04/06/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 04/05/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Problem getting a working replacement card
|
|
Web |
|
|
|
| 03/06/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 02/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/31/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Phone |
|
|
|
| 01/17/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 01/08/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Late or other fees
|
|
Postal mail |
|
|
|
| 12/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/28/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/28/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/20/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Referral |
|
|
|
| 05/16/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Referral |
Servicemember |
|
|
| 03/29/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 03/16/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 02/22/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 02/17/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 02/14/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Phone |
Older American |
|
|
| 02/02/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 01/24/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
|
| 12/14/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 12/06/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
|
| 11/24/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 11/24/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 10/25/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Fax |
|
|
|
| 10/24/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 10/21/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 10/21/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 10/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 09/27/2016 |
Yes |
- Other financial service
- Traveler’s/Cashier’s checks
|
|
|
Web |
Servicemember |
|
|
| 09/27/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 09/19/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 09/07/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 08/04/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 08/03/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 07/25/2016 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 07/25/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 06/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 05/11/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 04/21/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/18/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 03/30/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 03/29/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Fax |
|
|
|
| 03/04/2016 |
Yes |
- Consumer Loan
- Personal line of credit
|
- Problems when you are unable to pay
|
|
Referral |
|
|
|
| 03/02/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 02/20/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Shopping for a loan or lease
|
|
Web |
Older American |
|
|
| 01/26/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 01/12/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 01/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 01/05/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 12/18/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Phone |
|
|
|
| 12/09/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 12/09/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 12/07/2015 |
No |
- Bank account or service
- Checking account
|
|
|
Phone |
Older American |
|
|
| 12/07/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 11/17/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/21/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 10/09/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 09/21/2015 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Postal mail |
|
|
|
| 09/15/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Phone |
Older American |
|
|
| 09/08/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 08/03/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 07/14/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Phone |
|
|
|
| 07/07/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 07/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 06/29/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 06/18/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 04/28/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Postal mail |
|
|
|
| 04/22/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 04/22/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 04/09/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
|
| 04/07/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 03/30/2015 |
Yes |
- Consumer Loan
- Vehicle lease
|
- Managing the loan or lease
|
|
Referral |
Older American |
|
|
| 03/26/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 03/19/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 02/17/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
|
| 01/28/2015 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 01/28/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 01/27/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 01/15/2015 |
No |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 12/22/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 12/09/2014 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 12/09/2014 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 11/25/2014 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 11/25/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 11/19/2014 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 11/14/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 11/14/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 11/10/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 10/03/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 09/30/2014 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Fax |
|
|
|
| 09/10/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 09/03/2014 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 08/24/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 08/22/2014 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 08/12/2014 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
Older American |
|
|
| 07/22/2014 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 07/22/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
|
| 07/15/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 07/10/2014 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 07/09/2014 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Phone |
|
|
|
| 04/30/2014 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/16/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 04/10/2014 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
|
| 03/27/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 03/24/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 03/21/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Postal mail |
|
|
|
| 03/07/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 02/04/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 01/14/2014 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 12/18/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 12/17/2013 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 12/09/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 11/28/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 11/26/2013 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 11/20/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
|
| 11/15/2013 |
Yes |
|
- Application, originator, mortgage broker
|
|
Phone |
|
|
|
| 11/05/2013 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Phone |
Older American |
|
|
| 10/28/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 10/16/2013 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/16/2013 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 10/11/2013 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 09/24/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 09/10/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 09/04/2013 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
|
| 08/28/2013 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 08/27/2013 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 08/22/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 07/24/2013 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 07/19/2013 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 07/17/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 07/13/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 07/01/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 06/19/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 05/05/2013 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
|
| 04/17/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 03/18/2013 |
Yes |
|
- Settlement process and costs
|
|
Referral |
|
|
|
| 03/12/2013 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Phone |
|
|
|
| 03/08/2013 |
Yes |
|
- Settlement process and costs
|
|
Referral |
|
|
|
| 03/05/2013 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 02/26/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 02/25/2013 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
|
| 02/25/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 02/22/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 02/01/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 01/11/2013 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Postal mail |
|
|
|
| 01/07/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 01/04/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 01/02/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
Older American, Servicemember |
|
|
| 12/21/2012 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 12/21/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 12/21/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 12/21/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 12/19/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 12/10/2012 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Phone |
Older American |
|
|
| 11/22/2012 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 11/16/2012 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 11/06/2012 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 11/05/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/30/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 10/25/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/19/2012 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Phone |
|
|
|
| 10/16/2012 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
|
| 10/16/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 09/25/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Referral |
Servicemember |
|
|
| 09/18/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 09/17/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 09/13/2012 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 09/10/2012 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Shopping for a loan or lease
|
|
Fax |
|
|
|
| 09/05/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 08/28/2012 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 08/14/2012 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
|
| 08/13/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 08/06/2012 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 07/31/2012 |
Yes |
|
- Settlement process and costs
|
|
Referral |
|
|
|
| 07/27/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 07/19/2012 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 07/17/2012 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 07/04/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 06/29/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 06/22/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 06/21/2012 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 06/19/2012 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 06/18/2012 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 06/08/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 05/20/2012 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 05/16/2012 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 05/01/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 04/29/2012 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 04/24/2012 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Phone |
Older American, Servicemember |
|
|
| 04/13/2012 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 04/13/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 04/11/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 04/11/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/11/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 03/29/2012 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 03/25/2012 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 03/14/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 03/01/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 01/10/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|