| 03/02/2023 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This odyssey started on XX/XX/XXXX when I wanted to move off XXXX to OFX because of their limited transfer amounts and the gouging of the interest rate they perpetrated. On XX/XX/XXXX I received an email Looking for another photo of my passport, so I sent the photo back that the email with info was and it was opened, I was later instructed to use the upload portal. I tried using the portal and it was down and sent it again thru email after I called customer service for the fourth time. On XXXX I got confirmation my account was added so I tried to make a small transfer to our XXXX XXXX and it was declined. So on XX/XX/XXXX I called customer service and I was instructed to provide the source of my wealth which meant a bank statement of XXXX XXXX and copy of my fathers will from 5 years ago. On XX/XX/XXXX call customer service and getting another download site was able to send the two documents. On XX/XX/XXXX I spoke to XXXX XXXX and I was informed you received the info and I should be good to go in 3 days. During the 2 weeks we lost the house we had negotiated due to the time that had elapse. On XX/XX/XXXX I received a correspondence from XXXX XXXX that now longer was the will deposits good enough that your compliance department wanted recent bank account and I sent it with XXXX statement. On XX/XX/XXXX I called customer service and talked to XXXX XXXX and now I was informed screenshots were not allowed so I paid my bank to send PDF of documents. I called customer service and talked to XXXX XXXX and she confirmed that you had received the documents. On XXXX I sent a request for an update and XXXX, XXXX read the email and heard nothing back after requesting a call back. On XXXX I called and talked to you again and you were going to get back to me.never heard anything. So I have called 4 other times and talked to supervisor and he was going to get back to me the next day and NEVER heard anything so on Thursday I called and talked to XXXX and he said the compliance department was still reviewing. Now comes yesterday and XXXX called back and said the compliance department wants the bank statement of XXXX XXXX account from XXXX and 3 months of XXXX account. He was going to send an email requesting that information and he and all you others reported this required from the US Treasury Department.
Once I got off the phone I called the hotline to the US Treasury Department to find out if this was true or not. I spoke to a XXXX XXXX and she reported that US Treasury does not require any of the information that I have supplied but could be another regulatory agency. She directed me to FICEN https : //fincen.gov/contact I spent an hour conversing with patient lady and she went thru all the rules regulations and at no point was the proof of wealth ever documented as part of any rules they would have, the only possible was if a transfer was over $ XXXX. We found that a site with the rules Remittance Transfers Under the Electronic Fund Transfer Act. We reviewed the whole document and NO WHERE did we find any government regulations on proof of wealth she informed me there arent any laws on sending money abroad which stipulate maximum wire transfer amounts or proof of where the money is coming from. So, you can send an international wire of as much as you like, provided that its within the maximum wire transfer limits set by your bank. She then sent me to the CFPB https : //www.consumerfinance.gov/rules-policy/ to see if there was some of kind collusion or abuse and I spent 2 hrs talking to XXXX. She went over the remittance transfer rules and reviewed all my letters. She, again said that your request arent part of banking, treasury or remittance regulations and your company can request reasonable financial information but what I have sent is highly suspicious and I could open a compliant. I declined at that time but left the option opened.
I decided I had enough of the laborious requests to do business with OFX and called back and was on hold for an hour. -Passport, paystubs, bank account statements and a copy of my fathers will Please destroy ALL documents regarding this matter and send an email that has been completed with accordance to the below regulations. We did not consumate and account after complying with all their demands and now I want my PII protected and need your help.
|
| 06/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have been a victim of ongoing deception and wire fraud being committed by a private money transfer company, called OFX, in XXXX. On XX/XX/2021, my client paid them with their business bank card, an equivalent amount of XXXX XXXX XXXX XXXX XXXX, plus their fee, to send {$200000.00} ( USD ) to my business bank account here in the US. The OFX manager, Mr. XXXX XXXX gave us a receipt with wire transfer records with reference number indicating that the wire would be delivered to my bank on XX/XX/2021. But he apparently stole that money, and deceived us by giving us false wire transfer records, several times. Later during a police investigation, he admitted he never sent the wire. Police arrested him and put him in Jail.
At that point, I contacted their customer service at : XXXX, on XX/XX/2021, to investigate the matter and resent the wire, immediately. In response, their client relation manager from XXXX Dealing Team in XXXX, Mr. XXXX XXXX, contacted me by e mail, and asked me to call him to discuss the matter and resolve the issue. I talked to him over the phone on XX/XX/2021, and during our conversation, he told me he could not find any wire transfer record in their system, as the manager never put it in their official system.
However, Mr. XXXX referred the issue to their new manager, to locate the wire and resend it as soon as possible. Since then, the new manager kept giving us false transfer completion dates, and then changing the date every week. Finally, under a police pressure, the new manager gave us a transfer completion date on XX/XX/XXXX th, 2021, at XXXX XXXX, EST. But as no wire was received by my bank on XX/XX/XXXX, my client sent his accountant with police to OFX office there on XX/XX/2021, to check the wire transfer records with the manager. The manger told police that the wire was on the way, and he gave them a print out of wire transfer records indicating that the wire would be delivered to my bank on XX/XX/2021, at XXXX XXXX, EST. Unfortunately, today is XX/XX/XXXX, way past XX/XX/XXXX, no wire was received by my bank.
So, at this point, we can no longer trust what they promise. They broke their promises and deceived us too many times over the last 3 months. Being extremely disappointed, my client is planning to file damage claim against OFX in XXXX court, and report their fraudulent business practice to the Monetary Authority of XXXX to investigate the matter and take appropriate disciplinary action against OFX in XXXX. For your convenience, contact information of OFX are given below : 1. OFX, XXXX XXXX XXXX, # XXXX to XXXX, XXXX Downtown Gallery, XXXX XXXX Phone : XXXX XXXX XXXX E Mail : XXXX XXXX. OFX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX, XXXX.
Phone : XXXX E Mail : XXXX I have attached records of our e mail communications with OFX officials in XXXX for your review and understanding of what we have been through in order to resolve the wire fraud issue with OFX.
Please note that I am the main victim as a US citizen, for not getting paid for my professional services for long time due to COVID 19 Pandemic, followed by their ongoing acts of deception and wire fraud. Should they fail to complete the wire transfer in question, within next 15 days, I may also, file claim against OFX here in the US, to get relief of my injury, caused by their relentless act of deception.
|
| 04/05/2023 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Dear Sir/Madam, I am writing to express my concern and dissatisfaction regarding a recent money transfer I made to XXXX, which has taken over three weeks to process, and I still have no information about the status or whereabouts of the funds. This delay has caused me significant financial hardship and distress, and I believe that it is in violation of my rights as a consumer.
On XX/XX/, I initiated a transfer of {$6700.00} to my personal account in XXXX using the services of OFX. The transaction reference number is XXXX. An automated email from OFX informed me that the transfer would be completed within 5 business days. However, after more than three weeks, the recipient has still not received the funds, and I have been unable to obtain any clear information about the current status of the transaction.
I would like to highlight that I have made transfers using the same information to the same recipient in XXXX before, and they went smoothly within the promised 5 business days. In fact, I initiated another transfer after this delayed transaction, and it has already been successfully paid out to the recipient. This further adds to my confusion and concern regarding the current delayed transfer.
The funds from the delayed transfer were supposed to be used for a government payment in XXXX. The extended delay has not only jeopardized this payment but has also caused additional financial strain and anxiety.
I have contacted OFX multiple times to inquire about the delay and request assistance in resolving this matter. Unfortunately, their customer service has been unhelpful and unable to provide any concrete information about the whereabouts of my funds. This lack of transparency and communication has caused me immense frustration, and I am now concerned about the safety and security of my money.
As a consumer, I believe that I have a right to expect prompt and efficient service when conducting financial transactions, especially when it comes to money transfers. The extended delay in processing my transfer and the lack of information about the status of the funds is not only disappointing but also damaging to my financial situation and my trust in the financial system.
I kindly request that the Consumer Financial Protection Bureau investigate this matter and take appropriate action against OFX if they are found to be in violation of any consumer protection laws. I would also appreciate your assistance in securing the safe and timely transfer of my funds to the intended recipient in XXXX.
Please find enclosed copies of the transaction receipt, email correspondence, and other relevant documentation to support my complaint.
Thank you for your attention to this matter, and I look forward to a prompt and just resolution.
Sincerely,
|
| 04/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
Date : Mon, XX/XX/2019 at XXXX XXXX Subject : Absolute worst company and customer service I've ever experienced. Period.
To : , I was just informed my account didn't meet your compliance criteria ; however, you will still go ahead and debit my bank account!!
I'm furious at how useless your system absolutely is. And so was your supervisor named XXXX. She kept repeating herself like a brainless human being. I wish you could review the call.
I'm hereby formally complaining and requesting to immediately escalate this matter to upper management and above XXXX 's position.
I, by US law, have the right to be given a written explanation to the particulars to why all the sudden my account doesn't meet your compliance criteria. I need factual details since I have provided you with all my personal information requested and even spoke to one your reps this morning.
Furthermore, I have been told that you will be debiting my account regardless the fact you banned me from using your services. In addition, I will have to go out of my way and ask my bank and pay a fee in order to reverse that transaction. You refuse to send the money back to where you took it from.
Is this a SCAM?!
I'm also filing a formal compliant with the Better Business Bureau, the California Consumer Protection Office and the Consumer Financial Protection Bureau.
You can't denied me your services, then still take my money, and not been able to refund me my funds from where you took it.
I demanding my money back and an immediate response and resolution to these unacceptable business practices.
|
| 09/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2012, OFX, a company with address at XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, CA XXXX, transferred {$22000.00} from my bank account to transfer the money overseas based on my request.
After they took the money from my account, OFX inform me that they can not perform the money transfer due to some undisclosed compliance reason. When I request OFX to sent the money back to my bank, they again tell me that they can not do that due to some undisclosed compliance reason. OFX said I have to get my bank, XXXX XXXX XXXX to request the money be send back. I spent a month going to my bank branch and calling various department in XXXX only to be told that XXXX can not help me with this transaction. It is now over a month and I have no way to get my money back from OFX. I don't know if this is a scam that OFX run to keep my funds.
|
| 03/24/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I initiated a money transfer on XXXX XXXX, from my XXXX bank account to XXXX bank account in XXXX. My understanding was that once I was doing the wire transfer to USFOREX bank. I provided them all the information they asked for, ( who am I, why I am sending the money, who am I sending the money to, etc. ) with addresses and account information. The money was reached in XXXX on XXXX. It just sat there until I reached out to them ( XXXX ) and asked them to release it. USFOREX did nothing but wait. I even got them the release of funds wire transfer reference number from XXXX. And they are still suggesting that it will not go out today. And it was around XXXX, way before the cut-off time.
|
| 02/24/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Hi, I initiated the fund of {$250.00} transfer at OFX to a bank in XXXX from US on XX/XX/2017 They have transferred the fund.
After a week, the fund still did not arrive the account in XXXX, and I found out by calling to the bank in XXXX that I missed the last digit " 1 '' attached to the account number, thus it can not be received.
I contacted OFX to correct the mistake on XX/XX/2017.
They stated, it will be corrected in 2-3 business days.
On XX/XX/XXXX, I found out the fund was still not received, and contacted OFX.
They could not locate where the fund is, after 2 e-mails and 1 phone call.
As of XX/XX/XXXX, they sill do not know what happened and where the fund is.
|
| 07/05/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I initiated a transfer of {$3800.00} USD to XXXX with OFX on XX/XX/21, and submitted all documents as requested. The fund did not arrive at the recipient 's account in 3-4 business days as promised. I reached out to OFX three times in the next 2 weeks, no progress. I requested to cancel this transfer and send the money back to the account I used to pay on XXXX. They promised that I can have the fund back in my account by end of day XXXX, and this also did not happen. I WANT MY MONEY BACK!
|
| 04/19/2023 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web Referral |
|
|
|
| 09/02/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/29/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/12/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 10/29/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|