USA Service Finance LLC CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
02/09/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • 90003
Web Servicemember
50 States scams as IDs and business permits frauding my documents as there own, and flinging permits. Frauding scams frauding using XXXX ( XXXX ) XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX XXXX Indiana of XX/XX/XXXX Then herds scams listings and business frauding my brother documents and data of XXXX XXXX ( XXXX XXXX ) XXXX XXXX of XXXX XXXX XXXX XXXX XXXX Indiana of XX/XX/XXXX Frauding scams using my grandma documents of XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Married XXXX time and XXXX to my grandfather of XXXX XXXX who is XXXX. Frauding scams frauding her parents of my great great grandma and grandpa of of XXXX XXXX married to XXXX XXXX ( documents over 120 years old all serial numbered ) Fraud scams using XXXX XXXX documents frauding my divorce out side of mom 's XXXX marriage of XXXX XXXX XXXX ( XXXX ) of XXXX XXXX biological Daughter of XXXX XXXX XXXX XXXX XXXX frauded XXXX XXXX sister of XXXX XXXX of XXXX county Indiana frauding scams using her documents of marriage to XXXX XXXX of North Carolina marriage certificate and sons XXXX and XXXX. Frauding scams using XXXX XXXX mom death record of XXXX county Indiana of XXXX XXXX XXXX Frauding scams frauding my birth certificate long form of XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX Frauding scams using my immazation record of XXXX county Indiana of XXXX XXXX XXXX scams using my family 's Sir name of XXXX Frauding scams using my documents as 50 states other families IDs and 50 states business permits scams frauding my documents Frauding scams using a landdelopments frauding my documents of XXXX XXXX XXXX of XXXX XXXX Indiana as others towns in others states Frauding scams as land development scams frauding my documents of XXXX Indiana XXXX XXXX XXXX XXXX as XXXX XXXX frauding my high School Frauding scams using XXXX frauding scams frauding XXXX Indiana Frauding scams frauding XXXX Indiana Frauding scams using XXXX business permits scams Frauding as herds of XXXX off my XXXX birth certificate Frauding scams using auto stores and subdivisions And frauding scams herds as insurance company workers and businesses and schools and colleges and universities and books Frauding my documents as products Frauding scams using groceries stores franchises and assorted frauding my documents as XXXX XXXX and 50 States assorted diners and menu 's using XXXX XXXX Frauding scams using XXXX herds Fraud scams using construction companies Frauding scams using shopping mall and stores over 179 locations of frauding XXXX XXXX and XXXX XXXX reaction Frauding scams using radio and media and Media scripts and bands Fraud scams using retailers store 's sounds like my documents Frauding herds scams listings frauding my documents as semi trucks companies and CDLs and resterants rest stops using XXXX XXXX Fraud scams using publication and theater groups Fraud scams using lawyers and judges and attorneys and law partner Frauding scams using politican listings Fraud scams using XXXX 's and XXXX as plurized fraud frauding my documents Frauding scams using police and sherrifs frauding my documents Frauding scams using boats and boat marina ( they frauded used my documents of XXXX XXXX Indiana which my brother and my XXXX XXXX was registered through USA XXXX XXXX XXXX as XXXX XXXX ) .. Others frauded my documents in XXXX as IDs scams and business others frauded my documents in XXXX as business permits scams and IDs Light fraud in XXXX same time, light fraud in XXXX same thing.. Others frauded my documents as building permits as building and apartment as banks and library 's and sports players and sports building and append and admend and as advertising Frauding scams using Brand advertising and Brand marketing Frauding scams using mobile homes address and streets and hwys sinage Fraud scams as construction business permits and construction related business. Fraud scams using insurance workers who assumted back my insurance files as workers and refund to pay my insurance .... Massive resterant franchises tore into my documents as products ideas Frauding scams frauding XXXX Indiana as XXXX IDs scams ECT.. XXXX Indiana is part of XXXX XXXX.
07/12/2017 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • KY
  • 42223
Web Servicemember
In XXXX of 2017 I saw a late payment reported on my credit report. XXXX of 2017 I contacted the company to find out what it was. The representative explained to me that I failed to make the monthly payments. I explained to them that I was not notified of failure to pay the monthly payment. The representative said they called me and I told them I would call them back. I told her if I knew it was them I would have asked all the same questions that I was asking on the current phone call. I explained to them that I was not made aware of the date of repayment and the representative agreed that they had not made any other attempts outside of using an old email address and the one phone call. I asked if they sent anything to my residence and the representative said no. I asked why not and she kept responding that was all they did.

The representative proceeded to tell me that my credit would continue to be negatively affected if I did not pay a certain amount of money, and that if I did pay that amount, they would go back and correct their mistakes. I asked for this agreement in writing. The representative ignored my request and continued to ask for a form of payment. I asked for a supervisor and the representative told me that they were unavailable. I continued to ask for someone with the ability to provide the statement that I was unaware of the payment dates and amounts and the representative said they would tell me the same thing and that someone would contact me.

The next week I called again to speak with a supervisor and the representative told me again that if I paid what they were asking for they would provide the letter stating that it was their oversight and they did not send me a notice and understood that I was not aware of the amount and dates. I told her that if they knew it was their responsibility to make me aware and they did n't that I should not be penalized for it. I told her that I would like to have a supervisor contact me to discuss this issue and the representative told me that I should make the payment and then dispute the late payment reports and that request would go straight to the supervisor and she would change it. I again asked for that in writing or to speak with the supervisor that had that authority. I also asked why, if I was willing to make the payment, and she could do it at any time, would n't they do the right thing and fix it now. The representative told me that I would have to pay first to have it changed.

Aside from knowingly misreporting my payment status, this company threatened my credit further and tried to convince me to give them money to " fix '' my credit report.

11/07/2018 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • GA
  • 30909
Web Servicemember
I checked my credit report months ago and noticed this creditor was on my report. However I have never heard of this creditor nor have I ever done business with them. Theres a number on my report to contact them and upon contacting them I spoke to a lady who told me that I had been a sponsor for this lady who took her grandmother to XXXX or XXXX Im not really sure of the location she claimed Id sponsored but I informed her that I dont know the names she named and she said that if I file a dispute with the bureau shed remove this fraudulent account. I believed her but upon recently checking my report I found she never removed the account and is still reporting it as open and now 9 times delinquent. I then made a second call to them and spoke to a different lady who said I had my sister flew somewhere to attend the funeral of my brother which is a total made up story because I dont have a sister and my brothers are alive and well. This creditor knows this account is fraudulent and refuse to remove it from my report and thats a violation of consumer protection laws in reporting false information to credit bureaus without adequate verification. Im asking that they remove this fraudulent account or the FTC charge them for violating consumer protection laws. Reporting false information to credit reporting agencies.They have no validated evidence of me signing anything in front of a notary or certified letter sent to me validating this debt so they are in violation of the law if they dont remove this.
06/15/2022 Yes
  • Debt collection
  • Payday loan debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 77449
Web Servicemember
Consumer Financial Protection Bureau ( Bureau ) announced settlements with XXXX XXXX, XXXX, also called XXXX XXXX XXXX, its principal, XXXX XXXX, and XXXX XXXX XXXX, XXXX ( XXXX ). XXXX XXXX XXXX, which was located in XXXX, Kentucky and is no longer operating, offered and extended financing for airline tickets to military servicemembers and their families and was owned and managed by XXXX. XXXX, which is located in XXXX, Kentucky, is a company that services travel-related loans, including loans made by XXXX XXXX XXXX XXXX for servicemembers. The Bureau found that XXXX XXXX XXXX and XXXX misrepresented the true cost of credit in violation of the Consumer Financial Protection Act of 2010 ( XXXX ). Specifically, XXXX XXXX XXXX charged a fee to consumers who obtained financing through XXXX XXXX XXXX above the fee that it charged to consumers who paid in full. XXXX XXXX XXXX failed to include that fee in the finance charge or the annual percentage rate for consumers who obtained financing, even though it was a cost of credit. XXXX XXXX XXXX representatives, at the direction of XXXX, also quoted falsely low monthly interest rates over the telephone to consumers.
03/16/2022 Yes
  • Debt collection
  • Payday loan debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NC
  • 28214
Web Servicemember
USA Service Finance LLC has repeatedly violated FCRA regulations by reporting in accurate information on my credit file. I began requesting this debt be verified beginning XX/XX/2021. USA verified the inaccurate file and then continued to report it with correcting the file. ( See attached file from XXXX XXXX ) This is after several filed disputes with different agencies. And according to XXXX and XXXX, USA SERVICE FINANCE only updated the account after I filed a XXXX complaint in XXXX. AND ONCE AGAIN VERIFIED the Inaccurate data, choosing the highest balance of the two previously reported balances. ( See Attached ) Open date, payment amount, and last payment date are all different & incorrect. ALSO, data furnished does not match the verification letter report! Instead of deleting the file per my request USA SERVICE FINANCE continues to report causing actual damages to my credit file. I will be submitting a drafted complaint with the current Attorney General, XXXX XXXX, if this account is not removed immediately.
06/07/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • OH
  • 45662
Web Servicemember
USA Service Finance, LLC engaged in predatory and deceptive practices during the time at which I was allegedly one of their customers. USA Service Finance, LLC is attempting to collect an alleged debt outside of the terms of the alleged agreement, as it pertains to interest rate, and has been unable to furnish this alleged agreement between myself and their subpar organization. USA Service Finance , LLC is also in violation of regulation V, which implements the Fair Credit Reporting Act, because it never established, reviewed, or updated any written policies or procedures regarding the accuracy and integrity of the consumer information it furnished to consumer reporting agencies. USA Service Finance , LLC, has also attempted to re-age the alleged debt by superseding the alleged originating date of delinquency by reporting a closed date of a mere three years ago. Lastly, USA Service Finance , LLC has failed to provide me written notice of my right to dispute.
09/01/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • TX
  • XXXXX
Web
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
11/09/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • HI
  • XXXXX
Web
My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. I have been patiently waiting on their response about the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes. Below is the list of the erroneous account reporting on my Credit Report : USA SERVICE FINANCE, XXXX Balance {$730.00}
11/26/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TN
  • 37042
Web Servicemember
I noticed negative reporting from USA Service Finance when I pulled my credit report on XXXX XXXX, 2019. On XXXX XXXX, 2019, I wrote to inquire about the debt .I have attached a copy of the letter and certified mail receipt. I have no knowledge of this account so I asked for them to verify the debt and provide proof that this is, in fact, my debt. It has been more than 30 days and USA Service Finance has not responded to my request. I believe it is unfair for this organization to report negativity on my credit and refuse to valid my debt.
02/08/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • AE
  • XXXXX
Web Servicemember
The company on the attached document violated the following laws. 15 U.S.C. 1681 Section 602 A. States that I have the right to privacy in accordance to the law. 15 U.S.C. 1681 Section 604 A. States that a consumer can not furnish an account without my written instructions. 15 U.S.C. 1692 C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.
08/06/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • 32216
Web Servicemember
I have made attempts to get it resolved but the amount thats being reported isnt the amount owed.
09/20/2023 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • KY
  • 42262
Web Servicemember
08/07/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 32216
Web Servicemember
12/13/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • VA
  • 23608
Web Servicemember
09/12/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • OH
  • 45662
Web Servicemember
08/18/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Problem with personal statement of dispute
  • VA
  • 23502
Phone Servicemember
07/22/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • CA
  • 93275
Web Servicemember
07/06/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • FL
  • 32257
Phone Servicemember
03/18/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • CA
  • 92345
Phone Servicemember
04/26/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • AK
  • 99701
Web Servicemember
07/14/2016 Yes
  • Consumer Loan
  • Installment loan
  • Taking out the loan or lease
  • NC
  • 28306
Web Servicemember