| 06/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or misleading advertising or marketing
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Web |
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After signing up with United Credit Education Services ( UCES ) I realized that I would have to handle the paperwork regarding my credit repair. I was responsible for mailing dispute letters and sending their company any updates regarding my credit reports. I would then have to send them this correspondence and await for additional dispute letters to send myself. This information was not brought to my attention until after I paid my {$100.00} sign up fee and $ XXXX monthly fee ( {$180.00} total to start the service ). I was not pleased, but was aware of their full refund option so I kept the service awaiting for items to be removed from my report. My first dispute letters were mailed to me and I sent them to the bureaus. The second dispute letters were submitted to my account via PDF which is password protected and I was never provided the password to access. Now, after 3 months of service and with no changes to my credit report by their service I have requested a refund. Their site and the representative I initiated this service with stated there is a money back guarantee and their website indicates they offer a full refund if not satisfied with their services. The specific language regarding is below : Once you get started with our proven approach to credit restoration, you may begin to see exciting results within the first 60 to 90 days. With your ongoing participation, you can continue to experience improved credit throughout our credit restoration process. UCES understands that every financial scenario is different ; that's why we back our service with a Satisfaction Guarantee, taking every step to ensure a positive experience. Extended service times, other product offerings, and money back options, up to and including a full refund should we not meet your expectations. What do you have to lose other than your less than perfect credit? Individual results may vary.
I have reached out to Customer Service and to no avail will not receive any refund for their services.
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| 03/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Problem with customer service
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Web |
Servicemember |
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I am writing to express my dissatisfaction with the UCES staff in particular an agent by the name of XXXX XXXX. On Thursday XX/XX/XXXX, XXXX XXXX and I were on a social media forum called XXXX and she and were having an exchange of words when she broke agent-client confidentiality and violated my Personally Identifiable Information by revealing in the very public forum of 154 people in her own words " your credit still XXXX because you could not DIY ( do it yourself ). To express that gave the impression that she still access to my personal credit file, that she still had my Social Security number and could pull my credit report whenever she felt like it. I have not been a client of UCES since XX/XX/XXXX, so how would she know the status of my credit information if she did not have access to that type of information. I feel uneasy, disappointed and utterly violated. I contacted the person who brought her into UCES. His name is XXXX XXXX, who then contact his Regional Vice President whose name is XXXX XXXX. They both stated that they would reach out to me on Friday XXXX XXXX and today is Wednesday and I have not heard anything from either party. I will continue to file my complaints until a resolution is made in this very humiliating situation. Whos to say that when she gets in a fit of anger won't do this to someone. This happened to me and I am deeply hurt by the lack of integrity, professionalism, discretion, morals and over all code of ethics this individual failed to display. This person is representing you UCES and I would think you would have acted quickly on this situation.
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| 04/19/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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Hello, my problem consists of having paid for services in advance which I come to learn violates the Credit repair Organization Act and then a monthly payment of {$89.00} dollars and during the time I was with them nothing was performed on my file. I had to go ahead and file myself today to do the work that while I was charged, was not performed.
The company has my bank account and card number and I do not want them to take any more money from me.
I was contacted by the company that could not charge me for another installment and curious as to no results I checked and saw that nothing was disputed or done on my behalf. I have numerous issues stemming from identity theft and was told I had to mail my license copy to the credit bureaus which I did. Nothing ever came of this.
I know I was misled and abused and would like assistance by this agency to recover monies paid for work that was never done. The work done now was done today XX/XX/XXXX and can be verified by this agency as it sees fit.
the company name is United Credit Education Services ( UCES ) XXXX. XXXX XXXX XXXX, MI XXXX and the number they have is : XXXX
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| 01/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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XXXX I submitted and trusted XXXX protection plan by good faith to assist in repairing my credit or Positive Credit Builder as they may call it. My personal information was exploited and am effected in a negative way by resulting in more inaccurate non verified information for the accuracy on my name and report. This company was paid and I recieved nothing as guaranteed. The company submitted Inaccurate information with my name and social security. I have never recieved any credit updates, only more negative items on my credit. As a result have suffered financial hardship, theft, and fear of the privacy and good will for what represents me which is now falsely added making me look horrible as a human being. XXXX I filled identity theft and was not protected nor notified by any agency or reporting agency.
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| 08/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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I signed up with United Credit Education Services in XXXX XXXX, with the expectation of removing items from Credit Report. I have been with this company for five months and paid {$630.00} and the terms of the contract has not been fulfilled. Today, my credit repair agent, XXXX XXXX stated that she was discontinuing my service because she did not like the fact that I was asking questions about the process, although the company took withdrew another {$89.00} out of my bank account last week.
Before I contact an attorney, I would like a refund of the {$630.00} that I have submitted to this company.
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| 08/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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I signed up myself, mother and my father back in XXXX of 2021. XXXX the agent who signed us up decided he to use the same credit card to pay his cell phone bill. Speaking with the agent he stated he worked for XXXX XXXX which he was terminated for using a customer credit card to pay his personal bill and was charge and arrested for credit card fraud/abuse. Mr. XXXX XXXX shouldn't be working with credit cards! Therefore I cancelled my services with the company.
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| 02/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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Ive enrolled in United Credit Education Services for credit repair in XX/XX/2019, they have charged my account every month to provide credit repair .I have yet to see any changes and I am dissatisfied with what services they provided. They mislead me and are continuing to charge my account for unrelieved services. I no longer want to continue with this company.
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| 03/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or misleading advertising or marketing
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Web |
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Ive been with the company since XX/XX/20 and havent seen much improvement in my score. Last I checked it was XXXX, Im not satisfied and would like a full refund.
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| 11/05/2021 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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I GET THE UCES PROTECTION PLAN AND I MAKE ALL MY DISPUTES ON XX/XX/2021, AND NOW 59 REGULAR DAYS THEY DON'T MAKE ME ANYTHING WITH MY DISPUTES
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| 12/05/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Phone |
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| 04/21/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or missing disclosures
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Web |
Servicemember |
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| 08/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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| 08/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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| 07/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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| 01/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
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Phone |
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| 10/24/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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| 10/24/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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| 01/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or missing disclosures
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Web |
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