| 06/15/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Servicemember |
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XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX United Bank Account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Washington XXXX DC XXXX United Bank XXXX XXXX XXXX XXXX Washington, DC XXXX XXXX XXXX Branch XXXX Assistant vice President I walked into a bank on Monday XX/XX/XXXX to open a Rewards Checking Account with a free insurance policy and other amenities. I went into the bank to deposit a check for the amount of XXXX and from a company that I have done business with named XXXX and XXXX XXXX a subsidiary of XXXX Now and technology company. I was contacted by XXXX now in reference to some support they needed in regards to audio and visual information and services in the XXXX sector that supported them with regards. I am under the impression that the bank and other agencies like the treasury department or the bank XXXX XXXX are prejudice and maliciously biased to me depositing a check. Inferred that I was engaging in fraudulent activity in regards to activities that I conduct in the financial sector. I would like to state for the record that I have never been arrested for any white collar crimes or critical acts in regards to fraud or exploitation in banking. I would like to submit a letter of intent for referenced materials and insights into the activities of my XXXX XXXX XXXX Account and My recently opened United Bank Account in regards to activities that the staff or loss prevention department has inferred. If the indication of inference is related to any law enforcement person whom this law enforcement person is and what probed credible insights that posses to infer that fraudulent activity was done on my behalf or by my referred name in my bank account.
I was informed by XXXX XXXX XXXX a branch manager Assistant Vice President XXXX ID XXXX which can be contacted at XXXX and email XXXX regarded a phone call he received that stated to close my account and fraudulent activity was going on in my bank account. I want to inquire why the bank Loss prevention department didnt not just close the account directly from its main office. I would like to inquire why I was not contacted in regards to the account and what information was submitted to the bank from the check issuer XXXXXXXX XXXX which when I called on Monday stated that the check was clear and that funds were available for the clearing of the check.
I am also submitted a claims number to the XXXXXXXX XXXX XXXXXXXX for a second or third time in regards to accusations of fraud that have been stated in regards to me and affected my credibility and applicability of maintain a proper bank account. I would like to state for the record That have had as bank account since XXXX and have had no issues in regards to my bank account. I also have a Federal Trade Commission block on my IDENTITY because a person has stolen my IDENTITY some years ago and that the FEDERAL TRADE COMMISION as well as other banks and institutes are engaging in identity monitoring regards to me and issues that have removed off my Credit regarding as person whom had my Drivers Licensed and was acting like they were me.
These issues may have had a negative affect in regards to my credibility or worthiness in regards to my bank account and standing with your bank. Please address these issues and I would support an investigation from third party on my behalf in regards to these activities or civil dispute in court. I have not made these accusations public but its is apparent that public sentiment in XXXX to me in in a derogatory regard to my stability in professionalism.
I would support indication of these facts and actionable terms in civil discord.
XXXX XXXX XXXX XXXX ( XXXX ) XXXX ( XXXX ) XXXX These excerpt from the XXXX XXXXXXXX XXXX XXXXXXXX states that The XXXX and Investigators should seek to find illegality in the content that is presented to the investigators at the time of the supposed crime. To indicate a level of criminology in the offset of what circumstances have been assumed but actually findings are not foreseen.
The offset of assuming craniology and then the probe not foreseen in indications of crime. That is considering malicious and excessive in prejudice. I do want to note that the duty of law enforcement is not to create crime or insight crime but deter crime. Sometimes engaging as a indicator of a person of interest whom might be engaging in a crime can been indicative of excessive and abusive conduct of enforcement. Negating the cause of a civil and citation of conduct.
The enclosed check has identifiers of audit and markings that are indicative of future audit. These general accommodations of operations are key indicators for indication. Under the preliminary probe of the information presented to myself and the readers of this report. Notice on the following clip. The number marked in ( >< ) are indicators of the account number on file. I asked the bankers to explain these numbers to me and he stated We change the numbers for the security of the clients. I responded that I have had a bank account for many years and typically when I deposit a check it shows my account number so that I know and the bank knows that the check was deposited into my account. The following photo shows the ID card of all the persons whom I interacted with at the bank. The person I am mostly referred to is the Bank Branch Manager., Whom also stated that he received phone calls from United Bank and from XXXXXXXX XXXX that the check was fraudulent. A business check is written that the check numbers leads the routing number follows and the account number ends the check form. XXXX Bank stated they had no issue with the check clearing and the amount noted.
Area marked at ( C ) is where the account number should be stated ( B ) record of transactions for the day ( D ) batch number of cash and drawer receipt ( XXXX ) date ( A ) date and record of receipt I spoke to someone at XXXX bank by calling in and she stated that the check was fraud. Her name was XXXX and she said it was identified as fraud. I asked is it because of the account number being incorrect as the XXXX deposited the check into the newly opened account, she said no they spoke with XXXX bank and they said the check was fraud. In response I spoke to XXXX bank and they said that the check was clear and the amount was guaranteed.
I have had multiple issue with bank choosing to remand my activity as false. Incorrect or fraudulent. I have not engaged in any conduct seen as fraudulent. I support and investigation to the matter and if foresee and criminal indication from these probed evidence and actually data.
My bank account number is listed and the deposit slip. The numbers on the deposit slip are slightly different from the numbers on the check deposit printout.
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| 05/16/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
Servicemember |
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Hello- I got scammed of a work-from-home offer from a legit company employee impersonator. I am detailing the timeline below and other info such as names and phone numbers. As soon as the first check I deposited, from a supposedly employer, bounced I notify my bank. Their fraud department took the steps right away but said there is not much they can do as of this time. I was scammed {$7900.00} of my hardworking and life savings. I have bills to pay but have to wait for my bank to finish their investigation which they said could take 90 days. Please see below timeline and details of the scam. I have paperwork and screenshots if needed.
XX/XX/2023, Saturday A text from a number XXXX came in asking if I am still interested in a work, I applied for in XXXX. This came during the time when I was submitting multiple proposals in XXXX. I responded to the message and said yes. I was instructed to reach out to an interviewer named XXXX XXXX, on phone number XXXX, in XXXX and send him a code.
Since I already have a XXXX, it was breeze for me reaching out to this XXXX XXXX. He introduces himself as a Consultant for XXXX. He talked about XXXX exactly the way it says on XXXX website. He said that they deleted their ad in XXXX because XXXX charges 30 % fee. He also explained the interview process and sent me 15 interview questions which I need to finish within 20-25minutes. The questions were accounting work related. After I finished answering the questions, he sent follow up questions. Up to this point, I had no doubt, nor once had I thought of this being a scam.
He also explained/told me the benefits and how my work hours will be tracked. That, I will be needing and using a Time Tracker machine to properly get paid for my hours.
XX/XX/2023, Sunday He sent me a message telling me to check my email cause HR sent me an offer letter. The Offer Letter appeared so legit 5 pages which details my job, pay, and benefits. I even looked at their company logo online again. He asked when they would get the signed Offer Letter. I told them I would think about it overnight and get back to them the following morning.
XX/XX/2023 Monday I signed the offer letter and e-mailed it back to them. He reiterated that my working from home will need company required equipment and software. He explained that they are sending me the funds ( as an e-check ) to pay for the equipment and software. The first check he sent me failed multiple times. He sent me a 2nd check of {$4800.00} and this time it went thru. My bank sent me a notification that the check processed/posted. He asked when the money would be available. I said in 24hrs.
XX/XX/2023 Tuesday He then sent me a supposedly, vendors name who will process/get my equipment and software ready. He gave me a XXXX info to send the money out to pay for the equipment and software. The names and email he gave me for the XXXX are 1. ) XXXX XXXX ( XXXX ) and XXXX XXXX ( XXXX ). The XXXX payment method failed multiple times as well, so the ACH option came about. He gave me a name XXXX XXXX XXXX living at XXXX XXXX XXXX XXXX, VA XXXX to send the money to. The bank name is XXXX XXXX with account number XXXX, Routing number XXXX. I sent {$4700.00}. I even looked up the guys name online. I was wondering what a XXXX old doing on this kind of business. Again, up to this time, I have not once thought of this as a scam. I processed the wire the same day and it was posted the same day.
XXXX XXXX Wednesday He stated the vendor received the wired funds but they realized the funds were not enough, so they are sending a 2nd check of {$3100.00}. The 2nd check came from the same company. I began questioning him what specific equipment and software I am getting because its a lot of money. He send me a lists which makes sense to me but when I showed my husband the list, my husband said the software are old.
Even up to this point, were never thought of this being a scam.
I deposited the 2nd check and gave him the confirmation once I received the notification from my bank that it posted. He then gave me the instruction to send the remaining payment to the vendor. The funds went to the same person I sent the first time, XXXX XXXX XXXX, from XXXX, VA.
I tried connecting with this guy in XXXX hoping to verify his identity but the real XXXX XXXX from XXXX is not responding to my request.
XX/XX/XXXX, Thursday He gave me a tracking number for supposedly my equipment and said it will be delivered Saturday. XXXX XXXX my bank called me and told me the checks I deposited bounced for being fictitious. My bank asked more questions that really worried me so I told them to recall the two wires.
On the same day, my bank confirmed that they got hold of XXXX XXXX, the receiving bank, and said the receiving bank was doing an investigation. Ive exchanged email with my bank sending them some documents about this scam dealings.
XX/XX/XXXX, Friday I made a follow up check with my bank on the status of my recall request. My bank, United Bank , fraud department told me they emailed a Hold Harmless Agreement to the receiving bank and filed a complaint with IC3. United Bank stated they have taken all the actions but just waiting from the receiving bank to finish their investigation.
XX/XX/2023 I reached out to United Bank again. XXXX XXXX from the bank said they have been in contact with an employee in the Operation and Compliance Department at XXXX.
XX/XX/2023 I made a follow with United Bank again. They told me investigation could take up to 90days.
At this point, I feel so hopeless, I just lost {$7900.00} ( {$4700.00} plus {$3100.00} ) to a scammer. My hardwork and saving down the drain.
Thank you, XXXX XXXX XXXX XXXX XXXX
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| 12/16/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
Servicemember |
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Dear Consumer Financial Protection Bureau, On or around XX/XX/2019, I received a phone message to call Mrs. XXXX from the Fraud Department of United Bank informing me that due to the suspicious activity on my account that my card and other information was cancelled or put on hold. I called XXXX back she explained that someone from XXXX had accessed my account.I had no idea at the time who that could have been. I had no access to my accounts for 2 weeks, except going to the branch where a representative would pull up my account. I went into the branch and opened a new account on XX/XX/2019. I have a small business, inoperable for now due to the merchant inability comply with the creation of my apps and website. I made a transaction in the amount of $XXXX to XXXX on XX/XX/2019 with the merchant XXXX to perform changes to my website (Booking page and calculation slider with image changes, ios and android apps). Once the payment went through the receipt showed a XXXX address, therefore it was not until after the purchase when I realized this company was in XXXX. Once I realized this business was in XXXX, I immediately called XXXX and requested a cancellation/refund of the transaction, which was on XX/XX/2019. She cancelled my United Bank Debt Card immediately. I informed XXXX that my account could be compromised again due to the merchant's suspicious activity related to the XX/XX/2019 event, which led to my account being disputed in the first place, "ding,ding, ding they are both from XXXX (the recent transaction and the individual who logged into my account without my permission)." I do not believe this merchant has access to my United Banking account because I do not have online banking and did not update my banking information with XXXX, which is the payment gateway the merchant utilized to withdraw funds from my account. XXXX suggestion was to wait and see what happens and I did not agree, but I waited. I also informed XXXX at the United Bank Branch at the XXXX West Virginia location and she suggests going to another bank because this merchant could have more information about me. However, like I said prior that this merchant should not know my new United Banking Account information because I do not have online banking nor access, unless I walk into the bank. The merchant promised to have my website and apps up and running well within 2 weeks, but that did not happen. On XX/XX/XXXX, the 2 week time period, I was notified by the merchant, the following week my apps and website will be up and running, it did not happen and nor did the fourth week on XX/XX/2019. I notified XXXX at the branch of the happening and we submitted a refund request, but XXXX completed the request. The merchant then made another promise to create a brand new site with new apps within a 2 week period or he would make no issues with my refund. This is when I received the denial letter on XX/XX/XXXX that the dispute was denied due to me withdrawing the claim because the merchant promised to resolve the dispute promptly. Well, it has been well over 2 weeks and he has not resolved the matter and obviously can not be trusted. The merchant has refused to make one simple change on my website, there are no apps and he has fraudulently misguided me, wasted my businesses time, which caused me to lose revenue and margins. I must also add that on XX/XX/2019 upon further investigation I have found that the merchant placed a link on my website, which allows his organization to collect donations and to advertise on my site. I was initially sold a Demo site, which I removed many links. The only reason I agreed to the merchants second chance to make things right was because he promised that he would update my site and it would be a fresh site of my choosing. At this point, I do not want any dealings with this merchant and I should have forced XXXX and XXXX to administer me a refund immediately, but I thought they knew best when they told me to wait. Now we see where waiting has only masked the issues and has not resolved any of these matters. In the end my business suffered. I was unable to advertise, market, book clients on my business website and apps because I have no apps and the website is garbage. Please see to it that I receive a full refund. I really thank you for your time and hope that we can resolve this matter quickly. If you need transcripts of our conversation, I do have updated records of this.Again thank you and I look forward to hearing from you really soon.
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| 11/02/2022 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Servicemember |
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On XX/XX/2022, George Mason Mortgage Loan Officer, XXXX XXXX XXXX, provided a loan comparison document that depicted the monthly mortgage of a 30-year fixed-rate for {$650000.00} at 4.5 % and {$720000.00} at 5 %. The document showed that the mortgage of {$650000.00} would be {$3300.00}. This amount include principal, interest, property taxes, and homeowner 's insurance ( PITI ). I didn't take that loan because of the then builder. I include this information because it is relevant to the below explanation of what took place.
On XX/XX/2022, I reached out to the George Mason Mortgage bank, and this time I worked with XXXX XXXX, XXXX XXXX ' colleague that was filling in for XXXX XXXX during her absence. XXXX XXXX confirmed on XXXX XX/XX/2022, that my mortgage would be {$3300.00} after construction and that amount included PITI. With this information, I chose to move forward with the loan and start the process with my new builder.
When I went to closing on XX/XX/2022, I noticed the change of mortgage amount, but I didn't notice that the taxes and insurance, the escrow, was not included. The difference was {$64.00}. I was told, via email on XXXX XX/XX/2022, that my mortgage would be {$3300.00}, and the document showed it as {$3300.00}. I felt that the increase would be based on final confirmed numbers rather than estimates. It wasn't until XXXX XXXX that I noticed a load of discrepancies in the loan paperwork. For instance, the Fixed/Adjustable Rate Note , has the monthly amount of {$3300.00}. and this is just principal and interest. The closing disclosure has two different principal and interest amounts : {$2500.00} and {$3300.00}. The amount of {$2500.00} is also listed as interest only! How is this possible? On this form is where I found that the escrow of {$750.00} is set aside and when added to {$3300.00}, it is a total of {$4100.00}! That is NOT {$3300.00}! I only moved forward with the loan because of the confirmed monthly payment. Further down in the loan documents on the Universal Residential Loan Application - Lender Loan Information, it has the P & I at {$2500.00} + {$100.00} for insurance + {$650.00} for taxes for a total of {$3300.00}! Where is the professionalism in this loan contract?
After XXXX XXXX XXXX XXXX returned to work from her personal time, she took ownership of the loan. I addressed her about the loan after signing and she stated on a phone call held at XXXX on Friday, XX/XX/2022, that she can't change the numbers! She stated that she did not draft up the loan, but she took ownership of the loan by stating she is the loan originator.
I spent money to the builder based on the numbers that XXXX XXXX XXXX XXXX provided on XX/XX/2022, that I shared with XXXX XXXX XXXX on XXXX XX/XX/2022. I paid {$11000.00} in closing costs of which I get none of it refunded. I was told by XXXX XXXX XXXX XXXX during that phone call that the title company still has to be paid. How am I responsible for this? Today, XXXX XX/XX/2022, I found out that in addition to not getting my closing costs refunded to me, I have to bring an additional {$510.00} in order to completely cancel the loan and get my land transferred back to me.
I feel that I am completely paying for XXXX XXXX XXXX XXXX ' mistake. I feel that in the loan documents, she attempted to hide and change the numerous mistakes that she made with the numbers. How else can that loan have two different P & I amounts when the principal balance and interest never changes for the first seven years?
Additionally, it is an FDIC requirement to have an escrow account established for high-priced mortgages. The bank took it upon themselves to opt me out of an escrow account after the building of the house is completed. This was a method used to keep the actual true cost of {$4100.00} from being displayed on the Fixed/Adjustable Rate Note. Nowhere in the loan documents is the amount of {$4100.00} displayed. I have to do the math to get that number.
Please tell me how any of this is legal. If I had falsified any information, I'd be looking at criminal charges and incarceration. This woman charged me over {$12000.00} for her mistake and she doesn't have to pay for it. How is this legal? This was all done under false pretenses! I pay to get the loan and then pay to get out of the loan! Where is she and/or George Mason Mortgage held accountable?
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| 01/30/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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We were under a contract to buy a new construction home last year. We choose the Builder 's Preferred Lender ( XXXX XXXX XXXX XXXX - https : XXXX ). Because of the high loan balance and based on the down payment ( 5 % ), the lender recommended to go with a Conventional First + HELOAN Second. Our second mortgage loan amount was {$350000.00} ( rounded to nearest {$1000.00} ) based on our sale price of {$910000.00} ( rounded to nearest 1,000 ) at a 5 % down payment. Our first mortgage was a 30-year fixed with a loan value of {$510000.00}.
The lender advised that our loan ( both first and second ) was approved and was ready for closing during the month of both XX/XX/XXXX and XX/XX/XXXX. particaulrly, he advised that our second was approved for a {$350000.00} for a 30-year fixed mortgage at 5.25 % interest rate. He advised me that he had been providing that information to the builder during their weekly or bi-weekly calls as a status update. That Loan Officer who we were dealing with for almost an year quit the company and moved on. Later during our closing, it was to our utter disbelief that we realized our HELOAN was never approved and no loan was even applied, though we were advised that our loan was ready for closing multiple times.
It is obvious that we were misled and cheated in the loan process that we had to end up taking a product that costs us almost {$600.00} more every month. Back then when were in the rush to closing, I did not realize that XXXX XXXX XXXX XXXX not only provided false information but it seems to me that they lied about our loan approval when in fact no loan was approved. If we had known this earlier or in a timely manner, we would have opted for much better options or a different company.
Because of XXXX XXXX XXXX 's lies and unethical practices, our family is taking a huge hit every month. I need CFPB 's assistance and intervention in resolving this issue. It seemed like they took advantage of a customer 's naivety, our desperation to close because of pressure from builder, and completely downplayed the irregular and untruthful practices. In the end, our family is taking a huge loss every month. I have email proofs to back up my complaint. The worst part was that the Loan Officer sent me a loan lock sheet without much details - seems like a fraud and fake document.
On multiple occasions ( XX/XX/XXXX and XX/XX/XXXX ), we received emails saying that the loan was ready to close pending few documents. We had always sent the documents needed for the loan to close. How can the Loan Officer boldly send such emails misleading and even lying that the loan was ready to close when in fact he had not even gotten approval for the second mortgage. These emails were sent copying even the Builder and settlement companies. This was all a lie to mislead a customer to a corner and at the end to shove an expensive product down our throat.
I came to know about these details only through the next loan officer who processed our closing. She mentioned that there was no second mortgage loan that was approved or even applied for approval on their system. She mentioned that " there were good reasons why the previous loan officer was no longer with their company ''. I suspect that he had been involved with unethical practices and probably fired. So all the emails about loan being ready to be closed, emailing both me and the seller were all pure lies. The new loan officer kept saying the previous loan officer was no longer with them and she can not do anything.
So, my questions to XXXX XXXX XXXX XXXX are : 1.Does XXXX XXXX not have anyone to keep checks and balances to maintain and practice ethical lending?
2. Do they not practice responsible and ethical lending?
3. Do they not have fiduciary responsibilities?
I could not believe that XXXX XXXX would not own up to the unethical practices of one of their employees and expecting the customer to pay for those.
As a customer, it is unfair to us and have the burden of unethical practices being passed on to us. I can not sustain the damage on a monthly basis.
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| 12/05/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Incorrect information on your report
- Account information incorrect
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Web |
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Do not trust this Bank. They stole my home. First, let say I am person who had worked 60t hrs a week in my salon for over a decade. I PRIDED MY SELF ON BUILDING MY OWN HOME ON FAMILY PROPERTY AT THE YOUNG AGE OF XXXX AND BEING A SINGLE MOM. Prior to having United Bank ( XXXX XXXX ) steal my home fraudulently my credit score was never underXXXX. It now list foreclosure in the amount of {$62.00} yes only {$62.00} LOOK Down Pics..in XX/XX/XXXX I opened a line of credit with my home equity I had established since building the home in XX/XX/XXXXtotalingXXXXk to put a in ground pool in.After the construction was done I closed that line of credit, and switched it to a loan for approximately $ XXXXk ( I thought ) later was told by Mr XXXX that the banker I had trusted and known my whole life was caught doing " dirty loan business. " and was forced to resign ..and he told me to go after her. ( facts are facts she did indeed not ever turn the paper work in closing the equity to a loan at the tax office. ) Rather it was Her who first kept it at a line of credit. ( I have met with her she remembers it all clear. All truth too, Down to the dollar and has told me this wasnt her. ) So me not even knowing over the next eight years paid over {$13000.00} back, all by check. ( Way over what was owed by this point ) in XXXX and XX/XX/XXXX I paid a total of 6 payments ahead so that way I could travel that summer with no Bill 's due. In XXXX ( just 2 mths later ) I recieved a call that my account was 9MONTHS BEHIND while I was at the beach.I was adamant this was a simple mistake considering I seen my checks cleared. Well over the next month I could not get the bank manager XXXX to the phone. finally AFTER NO ANSWERS i went in and sat one day from XXXX until XXXX with no one ever helping me when it was time to lock up a tellar finally told me that the bank manager was longer there.Yes that's right. Office empty and XXXX NAME OFF DOOR. ..at that point I was referred to XXXX XXXX . over the next couple months I could not get him to explain to me where the money was that they had indeed cashed. Finally in XXXX ( the month my next payment should have been due ) Mr XXXX admitted to me there was theft in the bank not only by the original banker but that the next banker that took her spot also did SOME WRONG BY not APPLYING my payments right AND ON MY LOAN.and that I should take it up with the original one who DID THIS TO ME, ( HIS WORDS ) Well at that point it got bad because what he was saying ludicrous. It's not my fault the bank hired both his family members ( NOTICE I SAID BOTH RELATED TO HIM ) who stole my money and I was sure I could in no way loose.The last conversation XXXX and I had he told me Pay XXXXk TO GET THE ACCOUNT TO DATE OR IM FORECLOSING. my mouth wrote a check that day I couldnt cash because at that point I dared him and said you will loose. I will see you in court you a $ $ hole! He then laughed historically and said I will see you and when I take your house I'm gon na laugh in your f % $ $ $ $! face. Well guess what, He did.Because I did not get a lawyer. Not only was I not given the court date but over this period of time I lost both my mom and dad who lived in the land beside me. United bank took my first loan that I only owed XXXXk on and they sold my home for $ XXXXk..even if I did owe the whole XXXXk ( i didnt I paid back {$13000.00} back ) plus XXXXk that's a total of $ XXXXk. So they profited over XXXXk on top of all I had paid. I paid on my home 17years and they took it. Two nights after I moved out my mom passed away and I wasnt there beside her house to get there in time. So I will make sure in her name this goes public and it's never done again. If anyone else had this happen get in touch with me. I know there are more cases here exact same thing with having equity and bank takes it. Finally, I am able to get a lawyer.. look below at the credit report.
Proof photos copy and paste ...
https : XXXXXXXX
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| 09/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2020, I closed on the purchase of a condo in XXXX XXXX, MD. George Mason Mortgage was my lender. George Mason is a preferred lender for the condominium I purchased a unit in. At closing I paid approximately {$5400.00} to escrow estimated property taxes. In XXXX, I received a welcome letter dated XX/XX/2020 from XXXX XXXX XXXX ; George Mason sold my mortgage to XXXX XXXX XXXX. George Mason never sent me any documentation concerning my escrow account when they sold my mortgage. I made my first mortgage payment in XX/XX/2020 to George Mason, I've made payments to XXXX XXXX XXXX in XX/XX/2020 and XX/XX/2020. On XX/XX/2020, I received an email from the developer of the condo stating that in order to record a reassignment deed regarding a patio space shared by my unit and the unit next door, the property taxes for both units would have to be paid in full. I never requested the reassignment deed. The buyers of the unit next door demanded that a deed be recorded in order for them to close on their unit. I was approached by the developer in XXXX about agreeing to and I ultimately did. On XX/XX/2020, the developer paid the property taxes for my unit. I had previously informed the developer via email that my mortgage company had been escrowing funds monthly for my property taxes and wasn't sure how reimbursement would work. I reached out to XXXX XXXX XXXX regarding my escrow account and at that point I was informed that George Mason was still holding the bulk of the {$5400.00} I paid at closing for property tax escrow. I reached out to George Mason and was advised via email on XX/XX/2020 by XXXX XXXX that George Mason had made a payment of {$2300.00} in XXXX for my property taxes. This was completely false. During this same time, George Mason independently advised the developer of my condo building that they still had {$4000.00} in escrow for my property taxes. XXXX XXXX from George Mason advised me via email on XX/XX/2020 that the developer requested that George Mason send them the entire XXXX. Mr. XXXX had previously advised me via email on XX/XX/2020 that George Mason could simply send the escrow they were holding to XXXX. Mr. XXXX asked in that same email whether I agreed with this course of action. On XX/XX/2020, Mr. XXXX then asked if I agreed with George Mason sending my entire escrow account balance of {$4000.00} to the developer. I advised Mr. XXXX that i wanted to speak with the developer about the matter. Simultaneously with these events, XXXX XXXX XXXX was disputing the amount which George Mason was claiming was in escrow. I spoke with Mr. XXXX via telephone after XX/XX/2020 and advised him that I wanted to reconcile the discrepancies between what XXXX XXXX XXXX was stating was supposed to be in escrow and what George Mason was claiming they actually had before proceeding with this matter. I advised Mr. XXXX that once the parties agreed on the amount which was supposed to be in the George Mason escrow account, I would contact him and advise him on the manner in which I wished to proceed. On XX/XX/2020, a representative for the developer sent an email asking about the {$4000.00} they'd previously asked for. I immediately called Mr. XXXX and left a voicemail. To this day, Mr. XXXX has not returned my call. Mr. XXXX then sent me an aggressive email telling me, not asking, that George Mason was going to send the {$4000.00} in my escrow account to the developer. I stated again that XXXX XXXX XXXX was still claiming that George Mason should have an amount higher than {$4000.00} in escrow. I also advised Mr. XXXX that I did not appreciate his lack of professionalism and pointed out that he was disbursing of MY funds without even asking me. Mr. XXXX advised me that George Mason would still be sending a check to the developer. Mr. XXXX never asked if I was okay with this and brushed off my concerns about the dispute between George Mason and XXXX XXXX XXXX about what was held in escrow.
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| 10/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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It is simply a nightmare trying to get false information removed from a credit file. I have contacted the false creditor listed on my credit file. I have challenged all of the false listings on my credit file. Nothing ever happens to fix the situation.
From XX/XX/2021 to XX/XX/2021 each and every month I wrote the creditor in question and demanded proof that I am their customer. I asked for proof of the alleged debt, including specifically the alleged contract or other instrument bearing my signature. So far none of them has been able to provide such proof to me. I reached dispute with all three credit bureaus ( XXXX, XXXX, and XXXX ) I have sent follow-up letters to each of them and there is still no proof. I have attempted phone contact, but I simply get transferred around and nothing ever gets accomplished.
I have fully investigated my rights in this matter. Under the doctrine of estoppel by silence, Engelhardt v Gravens ( Mo ) 281 SW 715, 719, I may presume that no proof of the alleged debt, nor therefore any such debt, in fact exists. Also, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence.
Under the Fair Credit Reporting Act, if they can not verify the debt within 30 days, then it must be removed. The creditors are coming back " verified '' the debt, but this is in fact not true under law. It has been almost 15 years and I dont know anything about this debt that is currently reporting on my credit report. Simply contacting the alleged I have provided more than sufficient evidence of this outdated account removed.
Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report.
It is my belief that the source documents used by the information provider are unreliable and that they have matched the disputed accounts to my credit file in error. I asked to verify that the social security number and signature on the credit application used to open these disputed accounts reported on my credit report is truly mine. No signed copy of the credit application that was used to open the disputed accounts. the accuracy of these disputed accounts.
I did not give this company ( UNITED BANK ) permission to publish unverified information on my credit file after 15 years. I have checked with my state attorney general and confirmed that the statute of limitations on this type of debt has expired. I do not wish to be contacted about this debt or reporting on my credit report any further except to be notified that future collection efforts are terminated. Any other communication regarding this debt will be taken as a violation of the Fair Debt Collection Practices Act. By publishing these unverified items on my credit report United Bank is in violation of the FCRA and by distributing my credit report to 3rd parties you are damaging my reputation and credit worthiness.
I asked for documentation in their files to verify the accuracy of this disputed account then please delete it immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). They have not verified the accuracy of this account. The law is clear that a credit reporting agency does not comply with the verification requirement of 1681i if it simply parrots the information providers electronic response.
Under the FCRA 15 U.S.C. 1681i, all unverified accounts MUST be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for each of the accounts listed below within 30 days of receipt of this letter then you must remove these accounts from my credit report.
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| 08/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX, I checked my bank account that I have with United Bank because I wanted to eat out and I noticed that a transaction was being sent through XXXX in the amount of {$720.00} to someone named XXXX XXXX. I immediately called the bank because the money was moved from my savings account to my checking account while I was accessing my account and I told the bank representative that this was happening as we spoke and I was not the one making the transaction. I first watched my money move from my savings to my checking, I tried to move it back and I got a message stating that " I was not allowed to transfer any money, '' on my own account! So I immediately called the bank. By the time I got the bank on the phone, the transfer went to a XXXX payment and while speaking to the bank representative, my money was transferred out. I told the bank that this is happening as we are speaking right now and its not me that's sending this money, otherwise, I would not be calling them. I do not know anyone named XXXX XXXX and I would not have sent this person my rent money. I was told that whomever was doing this was in my account, at the same time I had the bank on the phone, and making it appear that it was me making the transfer but it was not me, I was on the phone with the bank trying to get the transfer stopped. They told me that they could not stop it and they sent everything to their fraud department and that I needed to go into the branch to make a dispute. I called my local branch, told them what happened, they immediately froze all my accounts. The bank manager, told me that the person who hacked my account and stole my money used United Banks headquarters address in XXXX, VA as their personal address, which should have told them that this is some type of fraud, either by one of their employees or by someone other than me since their address was used as this persons address. And after doing my research on XXXX, you don't need a physical address to send money but this person did put in a physical address and they used an address that belongs to the bank. I went into the branch on XX/XX/XXXX, filled out the paperwork for the dispute. I informed them that on XX/XX/XXXX, I have a direct deposit coming in, I was then told that I had to come in on the XX/XX/XXXX to change all of my accounts. I did this. I've done everything that they asked me to do BUT they can not or will not give me any answers on my dispute and they will not tell me if I will get my money back. I was able to borrow money from a friend to pay my rent but my other bills, such as my light bill, my water bill, etc. are behind. I called the bank again this morning to see if they had any updates, I was told no, the fraud department has not contacted them at all since XX/XX/XXXX about my dispute and it now can take 3-4 weeks before I could hear anything about my money because their entire fraud department works from home and they got an email stating that they were behind on disputes BUT when the dispute was submitted, the branch manager received a call from the fraud department asking about the details of my dispute. I have no answers at all about what is happening with my account. I've been a loyal customer of theirs for almost 4 years, now. Had I not checked my account before trying to order food, I would have never known until the next day or so that someone stole my money! I do not think its fair to penalize my twice by making me wait to receive my money back because their employees are behind. If I had and overdraft or something on my account, I can assure you that they would not wait to charge me their bank fees.
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| 04/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX my husband and I attempted to refinance our home with XXXX XXXX XXXX XXXXXXXX bank would not allow us to refinance due to a judgement against my husband for a business that failed. The judgement was with XXXX XXXX bank also. My husband filed bankruptcy hoping to clear the judgement so that we would be able refinance. My Husband filed bankruptcy in XX/XX/XXXX. On XX/XX/XXXXXXXX the XXXX arm mortgage that we had on our home came to maturity. I called united bank mortgage to see if there was anything I could do to refinance this loan. loan XXXX XXXX XXXX stated that the bank could not refinance during the bankruptcy, XXXX XXXX stated that I would have to wait until the bankruptcy finished to work out the loan. During this time, XXXX XXXX sold out to United Bank. I made continuous payments from my checking account for each monthly payment until XX/XX/XXXX. At this time united bank stopped taking my payments. United bank stated they could not take any more payments because of the maturity date. I attempted to pay the mortgage in cash at the bank and from my checking account and by mail because my husband 's attorney and the XXXX XXXX paperwork stated we had to continue to pay our mortgage. All of my attempts to pay were rejected. I called united bank again and explained to XXXX XXXX that I was not a part of the bankruptcy, and I should be able to make payments. XXXX XXXX stated that the bank received an order for stay against me. I continued to keep my payments and when the order to stay was lifted for my husband the bank began to take my payments again in XX/XX/XXXX. There was a court hearing on the foreclosure on XXXXXXXX XXXX. I offered to pay the due payments ( {$20000.00} ) with the banks attorney, and he stated that the bank would not accept them. I explained my position the XXXX ( XXXX ). XXXX XXXX gave me a court card and advised me to hire an attorney. My credit has suffered due to United bank not reporting any payments from XXXX to XXXX. I am unable to get a new mortgage due to them reporting no payments. This mortgage is my biggest debt other than a student loan for my child. My husband is still making payments to the court to pay any mortgage payments that the bank says we owe from XXXX. My husband 's bankruptcy payments should have allowed us to be on time with our payments had I been allowed to continue to pay the mortgage. I feel as though United bank has set me up for failure by not taking my mortgage payments, making me fall behind. Now I owe several XXXX in interest and my credit payment history is killing me from getting a new mortgage. Now I'm looking at being homeless for the first time in my life at XXXX yrs of age. I have attached several bank statements, correspondence the attorneys, my credit payment history to prove I had been paying the mortgage, and other relevant papers. I believe in God, and I know ultimately, he will direct my paths. Thank you for your time and have a blessed day!
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| 08/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American |
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What product or service is your complaint about?
PRODUCT OR SERVICE Credit reporting, credit repair services, or other personal consumer reports TYPE Credit reporting Step 2 Edit this section What type of problem are you having?
ISSUE Incorrect information on your report HAVE YOU ALREADY TRIED TO FIX THIS PROBLEM WITH THE COMPANY?
Yes Step 3 What happened?
Recently my FICO Score dropped significantly. XXXX XXXX referred me to XXXX and they explained that the negative data is reported by the XXXX XXXX Bank, an affiliate bank under the United Bankshares Holdings. Since our mortgage account was serviced by the XXXX bank ( bankingwithunited ) another affiliate of the United Bankshares Holdings, I think that a lack of information synchronization among the sister banks has caused the problem. Indeed, our mortgage account with the XXXX bank was paid off in XX/XX/2016, the bank later sold our property to another mortgagor for 30 % higher price, but continued to charge our account for additional mortgages almost a year after they bought our property for the value of the balance, but did not release the loan from obligation. This all is a banking irregularity, which should not be affecting the customer. In this case, it seems the XXXX bank got the property at the reduced price ( mortgage balance ), sold for a higher price ( made a profit ) but still wants to collect mortgages from the owner whose property was extorted. Not a respectable thing to do, but it is happening now. Maybe no, but the whole situation must be resolved. CFPB may help.
I want the CFPB to publish this description on consumerfinance.gov so that others can learn from my experience.
The CFPB will take steps to remove my personal information from this description but someone may still be able to identify me. Learn how it works. I consent to publishing this description after the CFPB has taken these steps.
Edit this section Step 4 Edit this section What company is this complaint about?
COMPANY INFORMATION United Bank-shares Holdings SOCIAL SECURITY NUMBER ( LAST FOUR DIGITS ) XXXX NAME AS IT APPEARS ON CREDIT REPORT XXXX XXXX OTHER INFORMATION ABOUT THIS COMPANY XXXX bank XXXX XXXX, XXXX Virginia XXXX XXXX Step 5 Edit this section What people are involved?
YOUR CONTACT INFORMATION XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Maryland XXXX United States I authorize and direct any consumer reporting agency to furnish a copy of my consumer report to the CFPB for the purpose of responding to and investigating my consumer complaint.
The information given is true to the best of my knowledge and belief. I understand that the CFPB can not act as my lawyer, a court of law, or a financial advisor.
You will not be able to attach documents or edit this complaint after you submit it.
Please make sure everything is accurate and complete before continuing.
Submit your complaint
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| 03/24/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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This complaint is against United Bank. The following is a copy of the language submitted to United Bank : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XX/XX/XXXX United Bank XXXX XXXX XXXX.
XXXX, VA XXXX XXXX : ACCOUNT XXXX ( XXXX DEBIT CARD DISPUTE ) 1. My name is XXXX XXXX and I am the sole account holder for United Bank Checking Account XXXX.
2. A XXXX debit card was issued in conjunction with the above referenced checking account. The XXXX card number is XXXX XXXX XXXX XXXX.
3. This is a formal dispute of purchases made with the above referenced XXXX debit card.
4. All of the disputed purchases were made with XXXX XXXX XXXX XXXX , XXXX ( a.k.a. XXXX ). I entered into a formal contract with XXXX and I have enclosed a copy of that contract in its entirety.
5. Section 10.3 of the contract indicates the role XXXX with respect to pet services arranged via their website. In sum, XXXX is the facilitator of payments for services provided between private parties. In accordance with the terms of the contract, XXXX transfers funds from a pet owner to a pet service provider within 48 hours after completion of the service.
6. Each individual transaction was processed as a credit purchase. At no point in time was a pin number provided for any purchase.
7. The following purchases are formally disputed : a. {$290.00} on XX/XX/XXXX b. {$42.00} on XX/XX/XXXX c. {$42.00} on XX/XX/XXXX 8. I contacted XXXX in the middle of the services being provided via telephone and put them on notice that the Service Provider was not abiding with the terms of the contract. Despite being put on notification ( on more than one occasion ) of the contract not being adhered to, I was offered no assistance and funds were released in violation of the terms of the contract.
9. I attempted to work with the company to resolve the issue on many occasions. I have attached my last email communication. XXXX never responded.
I am happy to provide any additional information that would help with this matter. Please contact me via the following email address : XXXX ( note, this may be different than the email on file ).
I look forward to hearing from you.
Sincerely, XXXX XXXX, XXXX.
Enclosures On XX/XX/XXXX, United Bank issued a DENIAL OF CLAIM and found that the merchant " ... has abided by the terms and conditions of the contract .... '' I continue to contend that the merchant violated our contract and was not authorized to disperse funds from my credit card until services were fully completed as defined in said contract. The merchant was on notice that its contractor was not abiding by the terms. In addition, the merchant is negligent in how it verifies the completion of contractor assignments and has yet been able to articulate how they verify the task has been completed. That is the crux of their service.
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| 01/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX at approximately XXXX, I visited XXXX XXXX United Bank drive through ( the closest to me ) to send an international money transfer of {$5000.00} to XXXX XXXX the money was needed for my late XXXX XXXXXX/XX/XXXX funeral, they stated availability date on the receipt, was XX/XX/XXXX, but up till today ( XX/XX/XXXX XXXX, the money was never received, I have tried working things out with the bank but to no avail.
On XX/XX/XXXX, I reached out to the branch manager to get a tracking for the transaction, I was told it cost {$50.00} which I was ok with but I never got the tracking requested, then a few days later I demanded a refund and was told that the receiving bank will charge {$35.00} and till date I have not gotten my money back.
I have been going back and forth with United bank since then, when I call they say they will reach out to their wire department and let me know but I never hear back from the bank until I call them and they give me the same story, like a loop.
On XX/XX/XXXX, I received an email from the XXXX XXXX branch assistant manager that the money was confirmed to be credited to the beneficiaries account on XX/XX/XXXX and was asked if I still wanted it recall and I said yes because the funeral was already done, I also reached out to the beneficiary and he confirmed the money was not there, I reached back out to the branch to get proof of remittance and got nothing back. I even gave them the receiving bank contact information because they claimed they could not reach them ( I mean I got the info from XXXX and they could have gotten it too if they tried ).
I also received an account closure mail on XX/XX/XXXX from my branch in XXXXXX/XX/XXXX that they've elected to close my account, I called to ask why and I was told that it is because I don't buy groceries, gas etc like everyone else with that card thus they see me as high risk, I then asked about the pending international wire and the manager said that the bank has been forthcoming from the beginning that the information used was incorrect ( I did double check with the beneficiary and it was correct ) then I asked why he didn't say anything when I called him XXXX XXXX 's branch ) before to complain about the issues with XXXX XXXX branch and he said because you did not send it through my branch. They also ended up not closing the account.
After over six months of calling customer services and dealing with two managers and two assistant managers, United Bank has failed to deliver, track/trace or recall the {$5000.00} sent since XX/XX/XXXX.
If you bank with or are thinking about banking with United Bank ( www.bankwithunited.com ), please save yourself these headaches, do not wire money with them!
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| 08/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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Per our conversation, I am filing a formal complaint, regarding my wire that was not sent out.
I went into the XXXX XXXX, XXXX, VA branch on XX/XX/XXXX. I signed a form for a wire transfer to go out in the amount of {$6200.00} from United Bank XXXX XXXXXXXX XXXX. I was informed by XXXX XXXX, branch manager, that it would go out that day. The transfer was to an estate account to pay Federal and State taxes.
On XX/XX/XXXX, I was balancing my account, when I noticed the wire was never deducted from my account. I checked the other account and the wire was never received and the two government payments I sent were returned.
I called XXXX and she said she would check on it. She called back and stated it was her fault, her system froze while processing and she put it in her pending and never went back to send it. I told her I wanted my return check fees paid as well as any penalties due to the checks being returned and not paid.
She stated she would have to get permission from her Regional Manager and would get back to me and in the meantime, do I want her to sent the wire out. I said yes.
The following morning, she called me again to ask me if I wanted the wire to go out. I stated I told her yesterday that I did. She said yes she knows but the wire was to old to sent out. At that point, I again stated to send the wire out and that I want her Regional Manager to call me directly.
The Regional Manager, XXXX XXXX, called me at XXXX pm. I missed the call, returned it at XXXX pm and left a message. I called back at XXXX pm. She returned my call at XXXX pm.
XXXX XXXX, first question was, I understand there was a problem with your wire? I asked her if she had spoken with XXXX XXXX yet?
She stated she had, but to provide her with the details. So I told her all of the above. She asked me if I had received the penalties as of yet.
I stated not yet, but they are taxes for government agencies, so they are coming. I asked for a letter from the bank, stating they were the ones that did not send the wire and that is reason there were no funds in my account. She said when I receive notices from the agencies to let her know and she will send it to legal to see if I can obtain a letter. She did refund the overdraft fees from the other bank.
I want the penalties reimbursed when I receive the amounts. I also want a letter from the Bank, stating : 1. I submitted the correct form for a wire on XX/XX/XXXX in the amount of {$6200.00} 2. The Wire was never sent out due to bank error, not due to any error by me I understand waiting for the penalty amounts to come in to be reimbursed, which I should be. However, I should not have to wait for a letter from the bank stating their error.
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| 08/05/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Managing an account
- Deposits or withdrawals
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Web |
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See Prior Complaint XXXX, to which said bank was a party and is aware of all details. Subsequent to their response, on XX/XX/XXXX, I emailed the following to which I did not receive a response : Emailed the following recipients at the bank : XXXX XXXX ; XXXX XXXX ; XXXX XXXX XXXX, I am writing to you in response to the second complaint I filed with the CFPB regarding well over {$100000.00} in CD funds that have gone missing. I have attached the complaint response from you. I called the generic number listed on the complaint and obtained your email address as I would like the process well documented.
I have already sent all the information to XXXX XXXX, cc 'd on this email. She will have copies of the CDs, the bank slip deposits, account numbers, and social security information as it relates to my name as well as my sister 's ( whom I have also cc 'd on this email ). Please have XXXX send you the information as I do not want to forward this highly confidential information yet again. You can begin with a search on my name ; however, I assure you that if you find nothing for me, my sister will authorize that you conduct the same search on her. Note, my name is often spelled without the hypen so all searches should be done under XXXX XXXX and XXXX XXXX.
I want to make something very clear. This has been a very stressful process, which I have repeated over and over and over again to so many banks and representatives that my head is spinning. This has endured for one year. If this matter is not resolved with an understanding of where these funds went, I will touch base with an attorney that has assisted my family in the past, and consider filing suit for not only the lost funds, but to recuperate any fees involved with legal action and the stress this matter has had on myself and my family. There are no words for how frustrated and angry I have become over this matter and I am at the point that I have decided this is my very last ditch effort to be civil in this matter.
Please let me know if you have any questions and I will be awaiting your response.
XXXX XXXX ********* This complaint serves to advise that XXXX XXXX nor XXXX XXXX responded in anyway to this email, and therefore his invitation in his attached response to contact him from the last complaint was baseless and not in good faith. His offering of a general bank number also suggests this. This complaint serves to advise I am contacting legal council as a result of this, as per my above email.
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| 03/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
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- Problem with customer service
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Web |
Older American |
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I received a check from a mortgage company for the proceeds of refinancing. The check was on XXXX XXXX and was for {$20000.00}. I took it to my bank ( United Bank ) on XXXX XXXX in XXXX, Virginia. They informed me it would take 5-7 business days for it to clear which I think is ridiculous and banks are allowed to take advantage of customers. What takes that long? Yes more of the ( XXXX ) nonsense. So I said I dont see why I need to wait that long, I had the teller to call a manager in my home bank although it had been moved. I have been a customer of United Bank and others they took over for more than 25 years. I was told by teller that their security department suggested that I go to XXXX and get a cashiers check and the money should be available the next day. I did that and was told it would be 2-3 business days. I was allowed to pay {$3500.00} from the check. I waited the three days and went to the bank to get money out what we needed but i first checked my account and found that the funds were available. When I got to the bank the teller checked my ID checked my account and had the money ready to count it out to me. XXXX XXXX was looking at the money and me then came over and started looking over the shoulder of the teller checking my account, he told her to wait until he could make sure the cashier check was good. Why did he think it wasnt good I dont know but I think he thought because I was XXXX I wouldnt have {$6500.00} in the bank. I am sure he doesnt check all cashiers checks to see if the are good, thats why you pay for them. He and another official of the bank started calling people and I waited over one hour before after I called United Bank and had them working on it some one called him and told him to pay me. I missed meetings I was delayed making payments I have XXXX XXXX XXXX and felt terrible and I have sugar XXXX. I have a right to my money and refusing to give it to me is criminal and I will file a complaint.
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| 05/13/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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Several weeks ago, I subscribed to text alerts through United Bank of WV. The reason for this is I manage an additional property and 2 bank accounts ( they are connected ). At times, I may be too busy to check my statement every day and if low transfer money, so I signed up for the text alerts. Please be aware, I have not had excessive check charges, or low balances in the past few years. Every XXXX I receive a text alert showing my balance. On XXXX XXXXXX/XX/XXXX, several transactions cleared my account, leaving it with a low balance. I did not receive a text alert on XXXX XXXXXX/XX/XXXX at all. If I had of, I would have made an instant transfer to cover the amount. When I checked on my own on XXXX XXXX, I noticed I was overdrawn and immediately made an instant transfer. I called the XXXX branch and the manager, XXXX, told me it was my fault for not checking my balance and the text alerts were often not accurate. I send the bank president an email. No response. My complaints are : 1. Text alerts are offered as a convenience, they should be accurate. They are deceitful to the consumer if they are not accurate. 2. There is no disclaimer on the text alerts page stating the text alerts are not always accurate. 3. If banking practices take place all day, why are the text alerts sent out at XXXX or XXXX XXXX? Once again, deceitful to the consumer. 4. United Bank has a history of bad banking practices, for example, they used to rearrange checks to cause customers to be overdrawn. This was settled in court and the were ordered to stop. I feel like this is another bad banking practice by United Bank of WV and they know they are making money from check charges. Although I plan to open an account at a different bank, I am asking my check charge be refunded and that they add a disclaimer to their alerts page stating they are not accurate. I am not sure if they know the meaning of the term " alert, '' but they do know deceit.
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| 04/11/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
|
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Web |
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XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, XXXX XXXX Re : Complaining about United Bank and its associate Dear Consumer Financial Protection Bureau : I am writing to complain about fraudulent service of United Bank.
I have three accounts at United Bank. During covid-19 pandemic period, the bank blocked my debit card and online account access. Additionally, the bank sent at least three duplicates, exactly the same statement with same account number, every month and then charged me so-called undelivered documentation fee every month. Furthermore, the bank charged me dormant account fee since late XXXX after I complained to them in person regarding the absurd charges on my account.
Recently in late XX/XX/XXXX, I visited Unite Banks XXXX VA branch and spoke with its assistant manager XXXX XXXX. The bank associate was very rude and unwilling to help. She asserted that the bank was unable to remove dormant account fee. As to the dozens of undelivered documentation fee charged, she stated that the bank would only refund three months fee. She did not acknowledge or apologize for the banks wrongdoings which caused customers a lot of troubles.
What United Bank has done is abosolutely wrong and may implicate fraudulent business practice. The United Bank of course has no right to charge dormant fee and undelivered documentation fee every month especially when they intentionally blocked customers account access and when a customer complained in person about their service.
I sincerely hope the Bureau investigate this outrageous deceptive behavior. I believe numerous persons had been damaged and cheated by United Bank because of their fraudulent business practice.
If you have any questions concerning this letter, please contact me at XXXX XXXX XXXX, XXXX XXXX, Virginia XXXX. I can also be reached at XXXX Very truthfully, ________________ XXXX XXXX XXXX XXXX
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| 11/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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My loan officer was XXXX XXXX with George Mason mortgage. I was promised a deal on closing that I would get {$10000.00} from the developer and 1 % off the loan origination, which would be split between the developer and loan officer. The developer paid the full 0.5 % of the Lon origination, but XXXXGeorge Mason did not. XXXX pushed prepaying mortgage insurance and buying down the rate. We ended up buying down the rate, but that cost coupled with all closing costs did not cost more than the 0.5 % George Mason was required to pay. He only gave me the feed cost off, which was {$1200.00}, but he owed {$3500.00}. He claimed he used the difference of {$2200.00} to buy down the interest rate, but that amount doesn't make sense nor is it reflected in any documents as a buy down that I could otherwise use for tax purposes. I asked the title company representative if this was the case with all XXXX closings and the representative confirmed yes, the maximum XXXX gave in the 0.5 % credit he owed to all people closing at my condo building was the {$1200.00} in fees every time. There were 2 preferred lenders and the title company also confirmed the other preferred lender did in fact give the full 0.5 % credit. I feel scammed and taken advantage of, I confronted XXXX in multiple calls, the title company called and asked for an explanation at closing, and nothing he provided made sense.
I also locked in on the day that the mortgage rates were below 3 %. If I legitimately bought down the rate 1.75 points, my rate should not have been 3.125 % considering my credit score was over XXXX. I think he took advantage of me as a buyer considering he was the preferred lender.
I also filled out a survey to the branch manager after the closing explaining these issues and no one contacted me or did anything to resolve the issue. Please investigate this.
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| 02/08/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American, Servicemember |
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I have a HELOC with United Bank that was originated approximately three years ago. I am now trying to refinance this loan with a greatly reduced interest rate ( less than half the interest rate on the HELOC ) On XX/XX/XXXX, at XXXXXXXX XXXX, I called United Bank to request a copy of the Note and Settlement Statement from my HELOC as this information has been requested for underwriting the new loan that I have applied for. I explained to the customer service representative ( I believe her name was XXXX XXXX the reason for my call and she promptly placed me on hold. After being on hold for about twenty minutes she returned to line, informed me that the person I needed to speak to was out to lunch, and that she would have this person return my call.
After not hearing from United Bank, I again called on XX/XX/XXXX at XXXX XXXX and explained that I had already called once, that this was an urgent matter and that I needed the copies of the requested documents. I was again put on hold for some time when the customer service representative returned to line and said that she would have the original customer service rep that I spoke with call me back. I still have yet to receive a return call from any United Bank employee.
The Note and Settlement statement from United are the only items needed to finish underwriting my new loan. It is extremely frustrating that United has failed to respond to my request for these documents. This is extremely poor customer service and most unfair. Each day that I am delayed from closing my new loan is costing me an excessive amount of money.
I would be grateful if you would contact United Bank for me and provide assistance in resolving this issue.
|
| 11/16/2018 |
Yes |
|
|
|
Web |
Servicemember |
|
- We put down {$99.00} earnest money and $ XXXX towards structural changes ( 20 % of the structural changes ) on a new build on XX/XX/2018 - We were reassured over and over again by XXXX XXXX ( builder 's ) realtor that this was all at no risk. If we did not receive orders from the Military to VA, we would get all of our money back. My sister and husband were both present for this talk -We trusted our realtor XXXX XXXX to double check that contingency, he did not, so it is not in the paperwork.
-However, we have on the contract that we will be using a VA loan. The VA will not approve a loan for a home that you can not physically occupy for a required amount of time -We were pre approved using their preferred lender at the end of XX/XX/XXXX
-XX/XX/XXXXwe supplied our VA info for eligibility -XX/XX/XXXXwe received notice that our VA eligibility was $ XXXX less than expected because we had a previous VA compromise sale -We were told at the time of our compromise sale that it would not effect our eligibility. That info was obviously incorrect.
-We are now being asked to either switch to an FHA for closing with {$24000.00}, or bring $ XXXX to the table upon closing for a VA. Neither of which we agreed to.
We now have TWO strikes. We can not come up with the $ XXXX they're requiring from us, and we do not want an FHA. We also do NOT have current orders to VA. We will receive hard orders in the next few weeks ( possibly not until XX/XX/XXXX ). They will show a detachment date ofXX/XX/XXXX from our current command, and an attachment date to the XXXX XXXX Virginia command in most likely XX/XX/XXXX or possible XX/XX/XXXX, or XX/XX/XXXX. But al of this can change.
|
| 05/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American |
|
Around the first of XXXX I filed a complaint against United Bank to what I describe as discrimination. I was trying to withdraw a large sum of money out of my account. An employee came over and started looking over the clerks shoulder and stopped her from giving me my money while checking to see if my deposit of days before was a good check although it had been cleared that day by the bank. They didnt address my complaint but sent a lie back saying the employee helps people to make sure they dont get scammed which had nothing to do with him refusing to give me my money because I was XXXX. Since then the bank has made it hard for me anyway they can. For the past month or longer I have had real problems managing my account because I cant get into it online. They keep giving me a security check about every time I try to log in from the same phone the same way. I called and was told it was no one I could talk to to stop this. At that time a supervisor fixed it so I could get in but the next day it was the same thing. I would choose to answer questions and then it would say it could not give me questions to answer ( this is what kept happening ) so my only choice was to receive a text after I give them the code on my phone on their page. I read it back to them on three occasions and it said it was the wrong code. This has cost me money, time and stress. It should be my choice of the level of security for my account to log in from my phone with every thing consistent. Their security is terrible where it should be with money being taken out of my account unlawfully more than once and by the same company.
|
| 04/25/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX, George Mason Mortgage ( " GMM '' ) and I entered a Rehabilitation Loan Agreement ( " Agreement '' ). As a result of entering Agreement, GMM became responsible for processing renovation loan activities and payments associated with my FHA Section 203 ( k ) renovation loan.
On XX/XX/XXXX, GMM stated that I needed to pay a contractor {$11000.00} for materials and labor related to the renovation project. GMM stated they would not service the FHA Section 203 ( k ) renovation loan until I paid the contractor {$11000.00}. I informed GMM that the contractor was not owed {$11000.00} because contractor did not perform on those items. From XX/XX/XXXX to present, I provided GMM with contemporaneous documentation that proved the contractor did not pay for those items and, therefore, was not entitled to payment for those items, I also provided documentation that showed the contractor owed me {$7100.00} because GMM paid the contractor for materials that were purchased by me.
From XX/XX/XXXX to present, GMM has ignored many of my communications to them asking for clarification, acted as an advocate for the contractor 's interests, spread disinformation about the FHA 203 ( k ) options available to me, and failed to uphold its responsibilities outlined in the Agreement and FHA Single Family Housing Policy Handbook.
GMM still refuses to service the FHA 203 ( k ) loan until I pay the contractor {$11000.00} for labor and materials it did not perform.
|
| 04/01/2018 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
The XXXX XXXX, a franchise of the Bankshares , Inc., is my mortgage servicer from XX/XX/XXXX. After 12 years of impeccable service, in XX/XX/XXXX, the Bank transferred my account to the newly formed XXXX XXXX XXXX in XXXX XXXX, MD, and the problems occurred with the new office manager who was not fit for this position. When he was caught in wrongly advising the customer about options for the loan modification, he did not admit the error but started to manipulate customer 's mortgage account in order to produce a virtual delinquency and to punish him for his grievance protecting his rights. As a manager of the XXXX XXXX XXXX he had the opportunity, wish and the bank " power '' to start the foreclosure proceedings which failed in XX/XX/XXXX. Because of this failure, later in XX/XX/XXXX, he hired a law firm which had experience in debt collections, appointed them as " substitute trustees '' to avoid the responsibility under FDCPA, provided them with his fabricated affidavits, and finally succeeded to manipulate the Court to allow him to sale the extorted prpperty for {$50000.00} above the the purchasing cost which equalled the mortgage debt. Nice profit from wrongdoing. Is it allowable?
I admire the United Bankshares , Inc, Code for Conduct and Ethics, and I wish that they will insist their franchise, the XXXX XXXX in MD/VA to comply with this code. If this happens, the most of the problems in this complaint will be solved automatically.
|
| 12/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On Friday, XX/XX/XXXX I received an automated call from United Bank, Incs fraud department informing me of fraudulent transactions. After reviewing my online banking, I confirmed XXXX purchases of {$29.00}. After confirmation, I was switched to a representative over the phone who closed my card and instructed me to contact my local branch.
I spoke with XXXX, the branch manager of the XXXX office who told me I had to wait for the transactions to POST before I could begin the process of disputing the transactions.
All but one transaction had POSTED by Monday and after speaking with XXXX, I was informed that the last transaction needed to post before anything could be done. On Tuesday, XX/XX/XXXX, I completed the paperwork and was told once the fraud department received my documents, the bank had 10 days to investigate. This would put my account short of {$300.00} for more than 15 days. This is unacceptable! If United Banks fraud department caught these transactions, then why is the process and burden being put on the consumer? Regulation E states that financial institutions have 10 days to return funds or provide provisional credit, United is delaying this process.
The transactions should have been blocked and IMMEDIATELY begun investigation.
United Banks privacy policy also states it will protect consumers funds. Where is the protection?
United Bank , Inc only cares about its bottom line, not their consumers!
|
| 10/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
I had a checking account in this bank for over 30 years I set up a automatic payment for a life insurance policy that I decided to cancel the insurance company refused to cancel it before I even made the initial first payment which really was the second payment being the first payment was only a XXXX the bank refused to cancel the automatic payment before the payment was due they stole {$64.00} and change after I took {$400.00} out of the account to reduce it below the cost of the first insurance payment which was {$110.00} instead of them going for insufficient funds they stole the {$64.00} and change out of my checking account put on a XXXX and change thinking that they were going to XXXX it out of my social security check I canceled the social security then they canceled my account I wanted the account reinstated they sent me a {$210.00} check because I turned them into the XXXX XXXX XXXX apparently they told him they were wrong they canceled my account refuses to let me have my account back I didn't make the mistake they did I want to account reinstated I have no ID I don't want an ID and I'm not paying for any government IDs that I do not need!
Sincerely, XXXX XXXX XXXX if you need any other information please contact me at XXXX XXXX XXXX and please do not let this number get out and do not give it to this Bank I'll just get more harassment thank you.
|
| 06/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American |
|
First of all I had this bank for many years at XXXX Pennsylvania the bank was called United Bank the main office is out of Virginia but every time you ask they would say West Virginia I found out this later after this incident. What did happen is I took out a life insurance policy for {$25000.00} for {$110.00} and change once I made this transaction legal I was swindled by the life insurance Company buy set me up an automatic payment plan being how I can get a {$50000.00} policy for the same {$110.00} and change from XXXX XXXX XXXX XXXX I tried to cancel it but the life insurance company what you cancel it. The first month was a XXXX to establish everything I was headed for the second month and called the life insurance Company was forced to put in my information automatically then they hung up on me twice I called the bank ask them to stop the automatic payment before they took it and the lady there told me they don't do that, this was directly from an employee 's mouth I went to the same bank withdrew all monies except {$64.00} and change the Bank stoled {$64.00} and the change and put a payment that I owed them of {$92.00} and change in the whole fact of the matter is it should have been insufficient funds then I would have cancelled the life insurance policy as I tried previously. Sincerely, XXXX
|
| 04/06/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I made a transaction through a website known as XXXX - which I later discovered that it is infamous for scamming customers. XXXX is a complete fraud. The tr Pre-Transaction : It clearly noted that my reservation would be refundable. This is why I proceeded with the transaction.
Post-Transaction : I called XXXX more than 10 times - sometimes staying on hold for more than two hours. Their dispatchers are based out of a call center in XXXX. They are extremely rude and weren't understanding the situation. At one point, they simply hung up the phone on. I even called the airlines directly of whom told me it can only be resolved with XXXX.
Two submitted disputes later, and United Bank still will not help this situation. They have denied the dispute and claimed there's nothing that can be done because it is " human error. '' I explained to them how I was a victim of fraud. How before the transaction it read that it was refundable. No one is willing to listen to me or understand the situation. Especially in light of the COVID-19 situation, these funds are vital. Any help or assistance in this matter would be greatly appreciated.
Date : XX/XX/2020 Vendor : XXXX Bank : United Bank Type : United Free Checking Amount : {$790.00}
|
| 05/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
MY MORTGAGE LOAN SERVICER IS UNITED BANK.
LOAN # XXXX.
I HAVE BEEN MAKING PAYMENTS REGULARLY.
EVERY MONTH I AM ASSESSED A LATE FEE- THE REASON IS THAT THE PAYMENT IS NOT POSTED BEFORE THE LATE FEE DATE WHICH TYPICALLY IS THE MIDDLE OF ANY MONTH GIVE OR TAKE A DAY.
I HAVE BEEN USING ONLINE BILL PAY OF XXXX AND PAYMENTS ARE MAILED 7-10 DAYS BEFORE THE LATE FEE DATE. DESPITE RECEIVING PAYMENT IN TIME THE COMPANY DOESN'T POST IT FOR DAYS AND FREQUENTLY POSTS IT LATE AND THEN ASSESS A LATE FEE. THERE IS NO OPTION I AM TOLD OF MAKING DIRECT PAYMENT - LIKE FROM THEIR WEBSITE OR ACH.
WHENEVER I CALL THEM THEY TELL ME THAT I CAN NOT TALK TO ANYONE IN THAT DEPT AND THEY WILL HAVE THEM CALL ME. THOSE calls HAVE NEVER BEEN RETURNED EVER IN LAST 5 MONTHS I HAVE BEEN HAVING THIS ISSUE.
THIS IS REALLY PREDATORY BEHAVIOR. THEY ARE HOLDING ON TO THE PAYMENTS AND NOT POSTING IN A TIMELY MANNER. WHAT'S SUSPICIOUS IS THAT THE PAYMENT POSTING DATE IS ALWAYS ONE DAY AFTER WHICH THEY CAN ASSESS A LATE FEE.
THIS SHOULD BE LOOKED INTO ASAP.
THEY HAVE POOR CUSTOMER SERVICE AND ARE NOT SERVING CUSTOMERS.
|
| 11/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
We financed a mortgage through a local lender, who immediately sold the loan to United Bank. United Bank seems to be a small-time/town very poorly run institution. We've had several issues in trying to use the website, where their instructions don't match what options are available there. The bank 's customer service team, while they do pick up the phone when you call, are hopelessly uninformed. We recently conducted a recast. You'd think it was XXXX XXXX by how we had to do it. We actually had to go into a branch to write a paper check and hand it in, which one staffer just set on a desk while the main POC was at lunch. They didn't inform me that we had to manually online update the auto payment.
Just overall, this bank needs to update their website to the XXXXXXXX XXXX, much less XXXX and beyond. Their staff needs to be trained on how the website works, what a mortgage recast is, check safety, etc. We never had these problems with real banks like XXXX XXXX XXXX XXXX XXXX XXXX, etc. These real banks know how to use modern technology, train staff, and just operate professionally.
|
| 01/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
While My wife and I were trying to make an offer to buy a XXXX at XXXX XXXX of South Carolina. Our realtor advised us to get a mortgage pre-qualification letter from a lender. He recommended United bank to get the mortgage from so weve filled an application on XX/XX/2022. The bank sent us an email to inform that our loan was denied due to low credit score of XXXX.
I asked for the credit report to see our overall score which were XXXX, XXXX, XXXX for my wife and XXXX. XXXX for myself.
I communicated with XXXX XXXX and XXXX XXXX from United bank to explain that my XXXX refused to pay some of my medical lab bills therefore the small debit amount appeared on my credit report. I informed the bank that I am willing to pay that debit if the bank will reconsider evaluating my loan application accordingly. For fairness the lender shouldnt take the lowest score out of five scores as a reason to deny our loan and kill our dream to buy the condo.
We believe the Gentlemen did not promote the equal lending opportunity act.
Attached some of our correspondence email
|
| 06/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I transferred money thru XXXX thru my bank United Bank. I sent it to the wrong number but after XXXX minutes got the correct number and corrected it. I called my bank to let them know. After a few days, I received a letter from United Bank that they can not help me get my money back which is {$1100.00}.
My complaint is- if it was reported to my bank within minutes the error was recognized, why did the bank put on hold the transaction and reverse the payment. They have all the power to reverse the payment, if the person and phone number doesn't match. Just like what you do with wire transfers.
I sent a message to the person with wrong number to return the money but did not return it.
After talking to my bank who insisted they can not help and suggested I called XXXX, which I did, now XXXX is telling me that they can not help and should call my bank.
My questions is- how are the consumers protected from this kind of kind of mistake. Who takes responsibility.
If the person 's name does not even match, why process the transfer?
|
| 03/07/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2018 at XXXX, XXXX XXXX from XXXX XXXX called from phone # XXXX and called my cell phone at XXXX and my other cell phone at XXXX. XXXX left a voicemail on my XXXX number at XXXX. He was calling in regards to an overdrawn account. Federal law prohibits such calls before XXXX. XXXX XXXX ( located in West Virginia ) and my residence ( located in Ohio ) are in the eastern time zone. I can provide proof of call logs and voicemails upon request. I am sure XXXX XXXX keeps and records calls as well.
Below are the guidelines businesses must follow per the FCRA.
Prohibited Collection Practices Call you before XXXX XXXX or after XXXX XXXX, based on your time zone Call you at work, provided the debt collector is aware your employer doesnt approve of these phone calls Harass, oppress, or abuse you Lie to you or falsely imply that you have committed a crime Use unfair practices in an attempt to collect a debt Conceal his or her identity on the phone Disregard a written request from you to cease further contact
|
| 10/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
UNITED HAS NOT PAID RE TAXES ON MY BEHALF AND KEEP EVADING ME WHEN I CALL.
TAXES WERE DUE IN XX/XX/2023.
I RECD A TAX SALE LETTER FROM XXXX LAST WEEK.
I CALLED THEM THIS WEEK AND WAS TOLD TO IGNORE IT AS XXXX XXXX JUST SEND THIS LETTER TO JUST SEND IT. IT DID NOT MAKE SENSE- WHY WOULD A GOVT AGENCY SEND A LETTER TO ITS PEOPLE TELLING THEM THE PROPERTY WILL GO INTO TAX SALE JUST FOR SAKE OF IT.
I WAS TOLD TAXES WERE PAID IN XXXX BUT WAS REFUSED TO PROVIDE A PROOF WHEN I ASKED.
I CALLED NEXT DAY ( XXXX ) AND ANOTHER PERSON TOLD ME THE TAXES WERE JUST SENT THE DAY BEFORE ( XXXX ). FOR {$8300.00}. THE DAY BEFORE I WAS TOLD THE TAXES SENT IN XXXX WAS {$7700.00}, WHICH WAS THE ACTUAL TAX BILL.
I AM NOT SURE WHAT THESE PEOPLE ARE DOING. I ASKED TO TALK TO SOMEONE IN ESCROW DEP AND WAS TOLD THE LADY IS NOT IN- IS THERE ONLY ONE PERSON IN THE WHOLE DEPT? HOWS THAT POSSIBLE.
I STILL HAVE NOT HEARD BACK FROM THEM. THEY ARE TAKIN MONEY FROM MY ESCROW AND SENDING SOMEWHERE UNBENKWNST TO ME.
I NEED HELP PLS.
|
| 01/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American, Servicemember |
|
Fraudulent withdrawal of funds ( {$510.00} ) on XX/XX/2021 from United Bank Visa Debit Card, linked to my checking account, by a foreign bill paying service based in XXXX XXXX XXXX XXXX XXXX. I, as the owner of the account, was contacted by United Bank 's Fraud department on XX/XX/2021 asking if I was authorizing this charge and I replied that I did not, it was a fraud, and I advised United bank not to release any funds. They replied that they could not do that, and I would have to report this to United Bank 's customer service department when they reopened for business in 48 hours. I contacted United Bank 's customer service department on XXXX and reported to call center representative ( XXXX ) the fraud. Was advised that United bank could not enter this fraud as a 'dispute ' that I would have to report this in person to one of their physical branch offices and I would have to wait for 5 days, until XX/XX/XXXX to report since the withdrawal was in a 'hold ' status '.
|
| 08/13/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Can't close your account
|
|
Web |
Older American |
|
I originally opened a CD account with XXXX XXXX which was taken over by united bank. Well every year sometimes twice a year united says i will be penalized for inactivity, now they say if this continues my account will revert to state of virginia.
I am a XXXX year old in fixed income i count in those two XXXX $ CDs to help me survive, XXXX willing.
Funny thing is everytime i talk to someone over the years, i originally purchased CD in i believe XXXX or XXXX. Everytime the bank person assures me the info is used to prevent this hassle in future, now they threaten to give my money to state of VA. At this point un time, i feel they are either so incompetent or are really deliberately harassing me. I just want to close my account there, rather than be harassed ir lose my hard earned dollars.i want to take my money out without penalty, their misuse of my information is enough penalty. Please help
|
| 07/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Well before I signed an intent to proceed, or was even able to review the initial disclosures, I was charged a mortgage appraisal fee in the amount of $ XXXX.The fee was charged on XX/XX/2020. The initial disclosures were made available through George Mason Mortgage 's intranet and I was not granted access to view these documents until XX/XX/2020. I did not sign an intent to proceed until XX/XX/2020. This was all done despite my proclamations that I was still reviewing mortgage lenders and had not decided to proceed with George Mason. I was assured that my card would not be charged. I was also mislead about the interest rate offered by George Mason. I believe George Mason charged me the appraisal fee before I signed an intent to proceed in order to lock me in with them. George Mason deceived me and acted unethically throughout the entire process.
|
| 03/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I just received a Debit Card from United Bank. I have never banked there. I went to the branch and it looks like someone opened a bank account with my ssn, home address. But with their phone number and email address, online. I did close and flag that account.
I just received a check from XXXX XXXX XXXX XXXX for {$30.00}. I've never owned a savings account there either. I called and it seems the person with the same phone number opened and has been using a Savings Account with my name and ssn.
This is 2 bank accounts opened in my name by the same person. I'm not sure what to do about it and need help.
I have frozen my credit with XXXX and XXXX.
I need help
|
| 03/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/2023 I withdrew {$2300.00} dollars ( XXXX XXXX in a band, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX ) from United Bank at the teller inside. I needed it for a XXXX however the portal at XXXX sold that the transaction amount was too high so I went back to the bank between XXXX and XXXX to deposit it in the ATM ( it takes up to XXXX bills ), I inserted the cash and then proceeded to split XXXX XXXX out and say that it could only deposit {$1800.00}. I cancelled the transaction hoping it would return the full amount. It didn't and now the ATM has {$300.00} of my deposit in it. It's after XXXX and the call center is closed.
|
| 07/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I've been making additional principal payments since XX/XX/2020 ; however, these payments are not being applied to my principal balance in a timely manner. I have to call United Bank on a monthly basis to have them apply the payments to the principal balance. If I do not call the payments will not be applied even after the regular monthly payment has been satisfied. I've been told on numerous occasions that my account has been noted to apply all additional payments to the principal balance but this is not occurring.
|
| 11/16/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
Hi, I used to have a joint account with XXXX XXXX and didn't get to use it much but after moving to a new apartment, I noticed that the account has been closed due to negative balance. I do lot recall using that scout for anything, so I called the customer service abs went over the detail. She told me that the fund in the account was low but still positive, but the scheduled maintenance fee kicked in and after that, the account went negative and triggered fee daily for a month or so.
|
| 05/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
During 2020, my bank account has been charged upwards of {$1500.00} in overdraft fees.
I have a bi-weekly direct deposit. This has created vicious cycle & many financial woes.
I have tried to explain that during a pandemic, my bank should also be willing to assist like many other financial companies.
I would like them to consider refunding more than one or two fees.
I have also been charged overdraft fees when I make a transfers between my account at the same institution.
|
| 10/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I have a problem with disputed transaction with United Bank. Before, i told them about this, however they refuse! I send a letter about duplicate transaction on my debit card, but i recieve mail that they WILL NOT investigate this transactions because they think this is like a fraud .... what a non professionalism.
And now on the phone they do the same! Please, close this bank in states so nobody can used ... this piace of XXXX..
|
| 10/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance to the Fair Credit Act. These creditors have violated my rights under 15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 Section 604A Section 2 also states consumer reporting agency can not furnish an account without my written instructions.
Under 15 USC 1666B a creditor may not treat a payment on credit card account under an open consumer credit event as late for any purpose.
|
| 04/23/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Servicemember |
|
I previously reported the problem of United Bank XXXX XXXX XXXX, VA opening a savings account in my name without my permission, and when I told them not to. That complaint was XXXX. You closed this ticket without taking legal action against them. I want legal action taken against United Bank, and any funds misappropriated returned to me.
|
| 01/29/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I have a loan with United Bank. Each month I've been applying several hundred dollars that should be applied to principal. United Bank has been charging me daily interest on the principle amount. Additionally, if I were to make an extra payment during the month toward the principal, the principal would also be charged interest fees.
|
| 03/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I was trying to open an account with United bank and they declined me because of early warning services or XXXX. Even with that, I sent them my identity theft report in which someone opened XXXX accounts using my name and information. None of which are mine. Despite explaining this, I was denied a new account.
|
| 10/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was sent to them my letter about that this debit card of United Bank was made transaction like secure. And i was provide to them my bank statment from another bank. So, i recieve ther letter that they think it was like a fraud transaction! Not a other mean purchase. OMG, bank close please
|
| 02/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
XXXX XXXX XXXX XXXX got and insf statement dated XX/XX/XXXX on account that i dont hawve. for {$190.00} asked for fraud debt wouldnt send me there - not me.
also got a bank statement from united bank account # XXXX dated XX/XX/XXXX Not me either.
|
| 09/28/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My father XXXX XXXX XXXX passed away in XXXX I was told he had opened a cd account in my name XXXX XXXX. And I need to know if there's any other accounts in my name.and I need to know all the activities on the accounts. Thank you
|
| 09/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I requested {$500.00} from a, United bank ATM, but I was shorted {$120.00} dollars. This was on, XXXX the XXXX of this year. I filed a complaint with the bank, and I was rewarded my funds back, but then the cash was taken again.
|
| 08/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/XXXX, scammed out of {$400.00} through XXXX by using XXXX that was linked to my bank account United bank Contacted both XXXX and United bank and they refuse to reimburse me.
|
| 11/11/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I have no knowledge this account of fraud And this Is a fraud account I want account Removed and I want to seek for Monetary Relief due to this issue
|
| 08/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
there inquires are my report that I don't recognize and I did not authorize believe that they fraudulent
|
| 03/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
Multiple fraudulent charges appeared on my account and the bank fail to correct the problem.
|
| 08/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
I brought a ticket from XXXX but I never used it. I have been requesting a refund.
|
| 10/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Credit pull/inquiry not authorized. Pulled prior without authorization.
|
| 12/25/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 12/05/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Repossession
- Lender trying to repossess or disable the vehicle
|
|
Phone |
|
|
|
| 11/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 11/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 11/01/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/16/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
|
|
|
| 10/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 09/22/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Postal mail |
Older American, Servicemember |
|
|
| 09/20/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 09/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Phone |
|
|
|
| 07/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
|
|
|
| 06/29/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
|
| 06/12/2023 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 05/12/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
|
|
|
| 04/14/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
|
|
|
| 03/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 02/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 01/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/02/2023 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 10/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Referral |
|
|
|
| 09/15/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 09/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 09/08/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 08/16/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 08/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
|
| 07/22/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem with fees or penalties
|
|
Referral |
|
|
|
| 07/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
|
| 04/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
Servicemember |
|
|
| 04/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 03/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
Older American |
|
|
| 03/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Phone |
Older American |
|
|
| 02/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 12/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 12/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 11/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 10/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 10/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 09/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 07/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 06/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/25/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 04/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 04/07/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Account opened as a result of fraud
|
|
Referral |
|
|
|
| 02/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 01/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 01/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 01/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Referral |
|
|
|
| 01/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 12/01/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
|
| 11/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 11/18/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 11/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Referral |
|
|
|
| 11/09/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 10/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 10/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 09/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 08/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
Older American |
|
|
| 08/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
|
|
|
| 08/04/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Phone |
|
|
|
| 07/23/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Referral |
|
|
|
| 06/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/17/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
|
|
|
| 06/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/19/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Referral |
|
|
|
| 05/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 05/07/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 04/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 04/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 02/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Phone |
Servicemember |
|
|
| 12/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Phone |
Servicemember |
|
|
| 12/07/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
|
| 11/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 11/04/2019 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 06/17/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
|
| 06/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/02/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 10/17/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 09/26/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 08/16/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Fax |
|
|
|
| 08/14/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 05/23/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/08/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/22/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 01/16/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Older American |
|
|
| 10/18/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Phone |
|
|
|
| 10/16/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 08/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 06/30/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|