UnBanked CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
09/22/2022 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • HI
  • 96815
Web
Unbanked ( UNBNK ) ran a promotion for a bonus payout of {$150.00} worth of UNBNK upon spending XXXX XXXXXXXX by XX/XX/2022. I completed the requirements and Unbanked is refusing to payout the {$150.00} bonus to me. Please find proof of my claim, attached. Unbanked has made false assurances claiming that I would qualify for this promotional bonus as there were ample spots left and that I would make it in time without any issues, whatsoever. Then they stalled paying me out and turned their story around saying that I was not eligible. This is immoral and unethical customer service. Unbanked needs to recognize that over-promising is wrong and they need take responsibility for their mistake by honoring the payout to me.
05/10/2023 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AZ
  • 85281
Web
XXXX XXXX ran a debit card called Unbanked ( unbanked.com ), which claimed to be a SEC-regulated platform that bridges traditional banks with crypto. However, their debit card in the US has ceased to exist. It doesn't work! Now, instead of giving people a refund on the balance they have on their debit cards, Unbanked/XXXX is charging a 2 % fee to withdraw this asset.
06/09/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 95901
Web
i was suppose to get my unemployment and my ex sister n law went to check my mail and i guess she stole my card i didnt even know i had one until i got a letter in the mail i dont no how tpo get into the account are if she stole my money that was supposed to be on there to and if she did how can i go about getting it back
02/17/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 97202
Web Servicemember
Please reopen case XXXX, Nothing has been resolved by the company 's response.
05/26/2023 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85281
Web
02/11/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other transaction problem
  • OR
  • 97202
Postal mail
01/04/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Application denied
  • WI
  • 53037
Referral
11/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 73115
Phone
09/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77632
Referral