Turner Acceptance Corp. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via
06/08/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	IL 60804	Web
ON MONDAY XX/XX/XXXX I HAD APPLIED FOR A LOAN WITH TURNER ACCEPTANCE CORP . I WAS ADVISED THAT I WAS APPROVED FOR THE AMOUNT I HAD REQUESTED WHICH WAS XXXX. I WAS ADVISED TO BRING MY PAYSTUB MY ID AND WOULD VERIFY MY PHONE NUMBER AND AN APPOINTMENT WAS SET FOR XX/XX/XXXX @ XXXX. I HAD ADVISED THAT THE PHONE I CURRENTLY HAD WAS BROKEN BUT THE LINE IS STILL A GOOD WORKING NUMBER ( NOT DISCONNECTED ). THE REPERSENTATIVES SEEMED ANNOYED WITH THAT AND STATED THEY NEEDED TO VERIFY MY NUMBER WHICH AGAIN WAS NOT A PROBLEM, BUT I NEEDED TO GET A NEW PHONE TO PLACE MY CHIP IN IN ORDER FOR ME TO ANSWER THE PHONE. UNDER MY NAME I HAVE TWO LINES AND THEY REFUSED TO USE THE SECOND LINE THATS UNDER MY NAME TO VERIFY PHONE NUMBER SO IT DOES NOT MATTER WHAT NUMBER IS USED TO GET A HOLD OF ME SINCE BOTH ARE MINE. THE APPLICATION WAS AT THE XXXX XXXX XXXX XXXX LOCATION. SINCE I HAD TO GO ALL THE WAY TO MY HOUSE TO GET THE CHIP I HAD REQUESTED THE APPLICATION BE TRANSFERED TO XXXX XXXX XXXX XXXX SINCE MY ADDRESS IS XXXX XXXX XXXX XXXX XXXX IL IT WOULD HAVE BEEN EASIER TO GO TO THE SOUTH LOCATION SINCE ITS CLOSER TO MY HOME. THEN I GET TO THE SOUTH LOCATION AND I WAS ADVISED MY ACCOUNT HAD BEEN FLAGGED FOR SUSPICION/ FRAUD AND THEY REFUSED TO DO THE LOAN. THEY ALSO BEGIN TO TELL ME THE REASON IT WAS TURNED DOWN DUE TO MY PAST PAYMENT HISTORY, NONE OF THIS WAS TOLD TO ME BECAUSE I WAS ALREADY ADVISED I WAS APPROVED WHEN I HAD FIRST APPLIED. THIS IS NOT HOW BUISNESS IS DONE I GAVE THEM EVERYHTING THEY NEEDED AND THEN GAVE ME FALSE INFORMATION AS TO WHY MY LOAN WAS DENIED AFTER I WAS ADVISED IT WAS APPROVED! I AM REALLY UPSET!
09/04/2015	Yes	Consumer Loan Vehicle loan	Problems when you are unable to pay	IL 60628	Web
Several months ago, I started receiving calls on my home number from an organization known as Turner Acceptance. I promptly returned the call to find that they are looking for another individual who has the same name as me, who has defaulted on a loan for a XXXX. I do not won a XXXX, nor have I ever. I pulled my credit report to ensure that my identity had not been compromised. Nothing unusual was present on my credit report. I informed Turned Acceptance that I was not the individual they were looking for. For approximately one week, the calls stopped. Then, about 10 days later the calls started again. I informed them that I am not the individual they are looking for ( again ) they indicated they would take my number out of their system. A month went by and I started receiving the calls again. This time I spoke to a manager and explained the entire story to him. I also told him that I the harassment did not stop that I would file a complaint. The manager instructed me that " I did not have to repeat myself '' to which I responded that " clearly, I do, because I 've had the same conversation now at least XXXX times ''. If I receive any additional calls from Turner Acceptance for this " debt '' which is not mine, I will be filing a complaint with the Attorney General and the States Attorney. This is nothing short of harassment, and it needs to stop. Also, I refuse to give this organization any additional personal information. They repeatedly ask for my address, date of birth and other information that they say " will be used to collect a debt ''.
10/24/2018	Yes	Debt collection Auto debt	Attempts to collect debt not owed Debt was paid	NY 10462	Web
Hello XXXX, I received this response from the cfpb today : The attached letter was sent to the consumer. The account is now correctly reported. The company received notice that the case was dismissed on XX/XX/XXXX and was not able to update the credit bureaus immediately. As of XX/XX/XXXX they have been updated and the consumer 's account is accurately reported. THIS ACCOUNT HAS NOT BE UPDATED. I RECEIVED AN ALERT ON XX/XX/2018 SAYING IMPROVED ACCOUNT BALANCE XXXX PAYMENT STATUS REPOSSESSION. XX/XX/2018 I RECEIVED ANOTHER ALERT DELINQUENT ACCOUNT ACCOUNT BALANCE {$4000.00} PAYMENT STATUS : COLLECTION CHARGEOFF XX/XX/2018 I RECIVED ANTOHER ALERT IMPROVED ACCOUNT ACCOUNT BLANCE XXXX PAYMENT STATUS : COLLECTION/CHARGEOFF XX/XX/2018 I RECEIVED ANTOHER ALERT DELINQUENT ACCOUNT ACCOUNT BALANCE {$5800.00} PAYMENT STATUS REPOSSESSION. Please explain why this is continuing to happen. I DO NOT KNOW WHO IS REPORTING THIS INACCURATE INFORMATION BUT THIS HAS TO STOP AND BE UPDATED CORRECTLY. I HAVE ATTACHED ALL THE SUPPORTING DOCUMENTS TO THIS EMAIL. I should not have a chargeoff on this account being that we settled for XXXX and they would locate the other party for the additional amount owed. This was communicated clearly to Turner acceptance upon my agreement to pay as the cosigner. Payment status was to be PAID IN FULL. I have dealt with enough harassment from this company. If this is not updated accurately I will take legal action myself. All the information reporting on my credit report from this company has been inaccurate.
02/22/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IL XXXXX	Web
I have disputed this account with 3 credit bureaus and the information is not correct. I asked them to remove this account due to no debt validation and it has not happened. It comes back as verifired when it really according to law was not. According to 2 credit bureaus it is showing as a closed date of XX/XX/XXXX but opened XX/XX/XXXX. How is it possible to be opened in year and closed 2 years in the past. Information is not correct and it was removed from one report and added back without letting me know that it would be. Why would a company state the information is correct if the close date is XX/XX/XXXX but it was opened in the future? that makes no sense. This company has yet to send me ANY type of validation to me at all. I want that postage and date it was sent to my home of when they sent it. I have yet to get anything at all. How can you as a consumer bureau acknowledge the fact that on my report my actual credit report it states the reported CLOSE date was 2 years BEFORE IT WAS OPENED. IF I AS A CONSUMER ASK FOR THIS TO BE INVESTIGATED AND BECUASE IT IS CLEARLY WRONG INFORMATION ON BOTH REPORTS IT IS REPORTED TOO IT SHOULD BE REMOVED. PER LAW I AM GRANTED THAT BUT TO SAY IT IS CORRECT IS WRONG. THERE IS NO WAY THAT AN ITEM ON MY REPORT SHOULD BE CLOSED 2 YEARS BEFORE IT WAS OPENED. IT MAKES NO SENSE AT ALL
12/12/2016	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	IL 60123	Web
this creditor ( turner acceptance corp ) has sold my account to a third party debt collector has sold my account to XXXX for non payment and was reporting balance correctly at XXXX each month for approx 5 years in XXXX or XXXX of 2016 they changed balance to credit Bureau to XXXX without any notice to me At all which is a fcra violation, I 've called this the original creditor to fix balance but they refuse to do so they just direct me to call collection agency which they do have correct balance but they are not the once negatively reporting to score. Which is another fcra violation, XXXX has fixed this issue for me numerous times and told me the company needs to fix this or this issue will continue each and every month. I have file numerous disputes showing proof of corrected balance to credit be bureau and only XXXX corrected XXXX refused without sending me notice of why they would n't except the proof of correct balance directly from the debt collection agency XXXX, this is affecting my credit and affecting me from being able to purchase a home or to even get a new car. I am willing to pay of balance of XXXX but only if company is willing to remove From credit after receipt of payment due to all the stress and frustration they have cause it reporting this incorrect balance.
07/28/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	IL 60505	Web
Recently I reviewed on of my credit reports and notice there were some inaccurate, outdated, and fraudulent information that will need to be removed. I am a victim of identity theft and several of the items on my credit report is not mine. I have noticed a social security number that is not mine. According to the provisions of the Fair Credit Reporting Act 611 ( a ) [ 15 USC 1681i ( a ) ], these disputed items must be investigated or deleted from my credit record within 30 days. During the investigation period, the items I am disputing must be removed from my credit report as the mere reporting of items prior to debt validation constitutes collection activity. The Fair Debt Collection Act/ ( O.R.C. 2305.07 ) and ( O.R.C. 1303.16 ( B ) Ohio Debt Collection Statutes of Limitation. I am requesting my name, address and social security number, telephone number updated and remove any other names, addresses and social security number, telephone numbers that does not belong to me. If the account can not be verified, your company must delete the account from my credit report. If you can not show proof that you have verified this debt and continue to list these items on my credit report, I am prepared to sue your company under the Fair Credit Reporting Act.
04/16/2019	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	IL 60637	Web
To whom It may concern my name is XXXX XXXX, and I am filing this complaint against Turner Acceptance The company Turner Acceptance, which is located at XXXX XXXX XXXX XXXX, XXXX IL XXXX, and contact number ( XXXX ) XXXX. According to Turner Acceptance they sold this account to an unknown collection agency over four years ago in XXXX, but they are currently reporting the information to XXXX, and XXXX as an open account which is Illegal. I contact Turner Acceptance on XX/XX/XXXX, by phone and asked the representative who I spoke to give me the collection agency information in reference to get this account resolved, and the representative decline to give me the current collection agency any information about this account. I disclosed to the Turner Acceptance rep. that this information is repeatedly reporting on my XXXX and XXXX personal credit file, and I have the right to request this information, then the Turner Acceptance rep hung up. I will like Turner Acceptance to stop trying to report this false information.
10/09/2018	Yes	Debt collection Auto debt	Attempts to collect debt not owed Debt was paid	NY 10462	Web
I was taken to court by Turner acceptance. Turner Acceptance and I came up with an agreement that I will pay XXXX a month for 6 months. My last and final payment was XX/XX/2018. I was sent a paid in full letter by the company and was told to send the letter to each credit bureau. The letter was sent to each bureau. On XXXX first I was hit with a late charge on XXXX. In XXXX I also disputed with XXXXXXXX and sent them the paid in full letter. I was sent a letter stating that the account is in good ( improved ) standing and the balance is XXXX. On XX/XX/XXXX I review my credit report and Turner Acceptance has reinstated the account as a chargeOff and never been paid. I went to court and the court order was to have the update the account as paid in full once all payments were received. The debt has been reinstated on my XXXX credit report as well. The debt has been paid and they are now reporting it as a charge off. They are violating the court order. The debt was Paid in full.
10/09/2018	Yes	Debt collection Auto debt	Attempts to collect debt not owed Debt was paid	NY 10462	Web
I was taken to court by Turner acceptance. Turner Acceptance and I came up with an agreement that I will pay XXXX a month for 6 months. My last and final payment was XX/XX/2018. I was sent a paid in full letter by the company and was told to send the letter to each credit bureau. The letter was sent to each bureau. On XXXX first I was hit with a late charge on XXXX. In XXXX I also disputed with XXXX and sent them the paid in full letter. I was sent a letter stating that the account is in good ( improved ) standing and the balance is XXXX. On XX/XX/XXXX I review my credit report and XXXX XXXX has reinstated the account as a chargeOff and never been paid. I went to court and the court order was to have the update the account as paid in full once all payments were received. The debt has been reinstated on my XXXX credit report as well. The debt has been paid and they are now reporting it as a charge off. They are violating the court order. The debt was Paid in full.
03/27/2021	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with the interest rate	IL 60649	Web
I got a loan of {$6500.00} with higher interest of 33 % with turner acceptance corporation in XXXX Illinois on XX/XX/2018 with a payment of {$260.00} with an annual finance charge of {$4500.00} It was my first loan to get a car and my time to come to USA .I don't know how it working and I was looking for building my credit score so I accepted and signed all documents now am realizing that the try to make me paying double.after interest the charge me monthly payment fees which is added on every payment am making each month.after calculated everything for {$6500.00} loan am paying more than {$5000.00} more..which means each month I'm paying the loans plus interest plus an financial charge.i said no am gon na pay the loan with interest but not annual financial charge am supposed to pay my loan with interest like we set it on my schedule. It's when I got another loans from another company am realizing that the try to steal me.
12/11/2020	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	IL 60707	Web
This company has delayed posting of payments since the account was originally opened. Failed to apply payments to the account immediately upon receipt. Held payments beyond receive date. Failed to correct and update payment history. Charged extra interest and late fees that should not have been accrued. Requested a breakdown of daily interest, daily per dium and payment history and was hung up on. The remaining balance is incorrect. This company has been called more than 30 times to request these issues get resolved. They refuse to assist. They refuse to resolve these issues! They refuse to credit the account appropriately. All calls made to the company have been recorded for quality assurance purposes. I am requesting that this loan is updated to all major credit agencies as closed, paid in full, never late. I am requesting that the vehicle title is mailed to me immediately.
12/15/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Improper use of your report Reporting company used your report improperly	IL 60616	Web
Account name : XXXX XXXX # XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
08/11/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60613	Web
I am a victim of aggravated identity theft. I ask that you re-investigate this matter and I demand to see proof with my signature on it that you have on file for the account listed. also note that the account XXXX XXXX XXXX XXXX XXXX XXXX is reporting as a charged off. {$11000.00} written off. {$14000.00} past due as of XX/XX/2023. According to the FCRA, section 609 ( a ) ( 1 ) ( A ) you are required by the federal law to verify through physical verification of the original signed contract. Also, note that if the company has filed a 1099c and is continuing any kind of collection activity as defined under 31 U.S. CODE 3711 ( e ) should be reported by the IRS for fraudulent financial gain.
10/04/2023	Yes	Vehicle loan or lease Loan	Improper use of your report Reporting company used your report improperly	IL 604XX	Web
TURNER ACCEPTANCE CORP XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Late payment Dates XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX In accordance of the federal credit report act this creditor has violated my rights 15.us.c1681 section 602 states I have the rights to privacy. 15.us.c1681 section 604A section 2 it also states an consumer reporting agency can not furnish an account without my written instructions. 15.us.c1666B a creditor may not treat a payment on a auto loan account under and open and consumer credit plan as late for any purpose.
12/19/2017	Yes	Vehicle loan or lease Loan	Improper use of your report Credit inquiries on your report that you don't recognize	IL 60640	Web
I went to purchase a car the loan application was submitted to 2 companies 1 accepted on XXXX XXXX XXXX.turner acceptance turned around after I had already been approved for a loan by another company. They ran my credit again on XXXX XXXX XXXX. When I saw it I contacted them and asked them to remove it the staff member I spoke with said that they could not remove it and I asked her why would they wait 6 days after the first inquiry would they run a second one it is on my XXXX and XXXX report and they have not made any attempt to correct it.
04/15/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	IL 60406	Web
Attached to this complaint there are multiple violations of Illinois law 1 accurate credit bureau reporting 2insurance involved when financing a car that turner acceptance requested the finance company does not mention as a lienholder XXXX XXXX XXXX and ove insurance I had XXXX XXXX XXXX XXXX XXXX proper treatment of contaminated fuel with the department of trnasportation that turner acceptance would not reposess via telephone call. Attached is a lawsuit I filed that turner acceptance XXXX XXXX and XXXX XXXX XXXX where parties and served.
04/12/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem while selling or giving up the vehicle	IL 60406	Web
I filed a lawsuit with XXXX XXXX and turner acceptance negligence XX/XX/XXXX I paid the note and bought the account current turner acceptance explain they had there own insurance on my XXXX XXXX XXXX that was vandeled attached is contaminated fuel in a bowl according to Illinois statue the fuel should be sealed and sent to the department of transportation for examination once Illinois statue was attached to lawsuit ( filed ) turner called and said they would 5ake no further action
04/08/2020	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	IL 60516	Web
I called 3 days in a row to get my car title which I was never given. I was given a title from XXXX which I payed the vehicle off XX/XX/XXXX. They also stated that they threw out my title. I told then that was illegal they are supposed to keep my documents for at least 7 years. When I finally got the title the lean holder was still mention even after the fact of me paying off my debt.
04/12/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	IL 60406	Web
Attached is the estimate of damage to vehicle I sued and attached Illinois statue on petroleum gas fuel contaminated should be sealed once this was submitted to court in the form of a lawsuit turner ended the contract payment and said they would take no further action with this statement the entry on credit bureau should be removed
01/14/2017	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	IL 60653	Web
Turner Acceptance is reporting an account on my credit that should not be there the car was paid for they have a problem with payments I am requesting a full contract and payment history from them I have requested this information before and I was unable to get it from them
07/10/2020	Yes	Debt collection Auto debt	Attempts to collect debt not owed Debt was result of identity theft	AZ 850XX	Web
XX/XX/2017 a loan was opened in my name. I received no money, goods, or services as a result of This identity theft. The account mention was the total of {$4700.00} dollars that so have no clue of where it came from. This account has caused hardship and ruined my credit.
04/08/2019	Yes	Debt collection Auto debt	Attempts to collect debt not owed Debt was paid	IL 60651	Web
I was a joint account holder on this account.. The account was settled in court and paid by the cosigner. The company is still reporting the full balance on my credit report when this was settled in court and paid in Full. Please remove this from my credit report.
02/09/2023	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Lender trying to repossess or disable the vehicle	IL 600XX	Web
l bought the car and he was very bad with electrical mechanics ploblems and XXXX time the car was returned to the dealer for almost killing me in the car i need to be removed because of my credit reports please that's why i returned it
02/28/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IN 478XX	Web
I was checking my XXXX XXXX report and noticed hard credit checks for places I've never been. Places states away and I do not understand why they are there? I attached pictures with all that info.
12/06/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Credit monitoring or identity theft protection services Problem canceling credit monitoring or identify theft protection service	PA 19061	Web
I was the victim of Identify theft I have things on my credit that I do not have knowledge of and did not authorize. I am unable to move forward in any aspect of my future
11/19/2015	Yes	Consumer Loan Vehicle loan	Taking out the loan or lease	TX 75075	Web
this car loan has been payed off in full in 2005 ' can I get this removed from my credit report '
04/21/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IL 60620	Web
There are fraudulent inquiries on my credit report that I did not authorize.
03/26/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IL 60659	Web
Unauthorized inquiry
02/03/2024	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem related to refinancing	IL 600XX	Web

01/28/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	IL 60644	Web

12/01/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	IL 61114	Web

09/29/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60621	Web

07/10/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	IL 60640	Web

04/30/2023	Yes	Debt collection Auto debt	Attempts to collect debt not owed Debt was result of identity theft	AZ 85323	Web

12/03/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	OH 44123	Web

11/17/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	IL 60639	Web

02/09/2022	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem while selling or giving up the vehicle	IL 60614	Web

01/27/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60466	Web

12/02/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	PA 19140	Web

10/28/2021	Yes	Vehicle loan or lease Lease	Struggling to pay your loan Loan balance remaining after the vehicle is repossessed and sold	IL 60016	Web

09/13/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60624	Web

08/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IL 61109	Web

07/08/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IL 60622	Web

04/06/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60016	Web

06/24/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IL 60629	Web

03/29/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60637	Web

03/26/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IL 60659	Web

01/30/2019	Yes	Debt collection Auto debt	Took or threatened to take negative or legal action Sued you without properly notifying you of lawsuit	IL 60074	Web

01/30/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	IN 46012	Web

12/25/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	IL 60617	Web

06/29/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	IL 60659	Referral

05/05/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IL 61101	Web

04/11/2017	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	IL 66039	Phone

04/04/2017	Yes	Consumer Loan Vehicle lease	Shopping for a loan or lease	IN 46235	Web

01/27/2017	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	IL 60619	Web

01/16/2017	Yes	Credit reporting	Credit reporting company's investigation Inadequate help over the phone	IN 47909	Web

11/11/2016	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	IL 60653	Web

05/04/2016	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	IL 60115	Web

03/16/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	IL 60115	Postal mail

10/31/2014	No	Consumer Loan Vehicle loan	Problems when you are unable to pay	IN 47714	Web