TRUSTMARK CORPORATION CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/03/2015	Yes	Debt collection Credit card	Taking/threatening an illegal action Threatened to sue on too old debt	WI 535XX	Web
My parents received a phone call today from someone at XXXX referencing claim # XXXX. They were told that they are attorney 's and have someone out to serve me papers today between XXXX and XXXX. My father has the same name as I do except I 'm the " XXXX ''. They gave him my last XXXX digits of my SSN and he told them no one there has that. They became rude with him. I was at the doctors office getting my XXXX XXXX checked when my parents called very worried. They gave me a phone number and claim number. I stepped outside and contacted them. The man answering connected me to another man 's voice mail and I left NO message. Called again and they forwarded me to a woman named " XXXX ''. She told me I needed to pay a debt to " XXXX XXXX ''. Explained I do n't remember ever having a credit card. She said the address they had been sending information to was in XXXX XXXX XXXX. Told her I had n't lived there for nine years. She then said I owed close to over $ 5K but if I set up a six month payment plan they would reduce to {$1500.00} with six payments of {$260.00}. Told her this sounded odd and with all the news about fraud I needed proof. She then told me that if I did nothing right now that the person would serve me papers and they would sue me and garnish XXXX % of my wages. She said they can not take credit card or payment information over the phone and that she would have to send me the form to fill out and sign with credit card information via email. Told her she can send it to me for my review but that I do not agree to anything. She said " ok. '' She also stated that she will email the company they are using to serve me papers and delay them for a few days. She said she needs to have the form sent back within two days or they will charge the full amount owed and serve papers. Received an email with XXXX PDF attachments from her with no body in the email. I have that email if you 'd like a copy. Went to my parents as it 's my mothers birthday today and then came home. Looked up the company on the internet and found no information about them Their name on on of the attachments is " Trustmark National '' with an address of XXXX XXXX XXXX XXXX XXXX XXXX XXXX. On the other attachment in the email containing a blank form to enter credit card information has a " Third Party Authorization Form '' with " Nationwide Payment Solutions '' in the text and a phone number on the bottom of the form of XXXX. Looked that phone number up online and it 's not attached to any business. After doing internet searches for all companies she said she represented, no phone numbers she gave me or called me from meshed with any of the businesses. Called her back and was told she was in a " meeting ''. Left her a message telling her that in XXXX and XXXX the statues of limitation of collecting that debt has expired. Also told her that by law she needed to mail me via USPS details on what the debt she is referencing is. Have yet to receive an email or call back. The other thing I found very odd is that she never once asked me for my current mailing address, yet she referenced the last XXXX digits of my SSN. This is just terrible because both my parents have health issues relating to their XXXX. They did not need this, especially on my mothers birthday. For the record, I lived with my parents when I moved back to XXXX nine years ago for a few months but never used their address as my mailing address. Appreciate what you have done trying to combat these predators. Thank You, XXXX
03/28/2022	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	MS 395XX	Web	Servicemember
On Friday, XX/XX/2022 : my account had several charges post to my account. Two charges were from XXXX, exceeding {$300.00} and a third for XXXX XXXX ( that {$16.00} would have not overdrafted but did due to the larger balance being pulled first ) thus causing my total available balance to be in the negative. At this moment my " posted '' balance was around {$60.00}. Two overdraft fees showed pending. Available balance was - {$690.00}. I have no issue nor complaint with these two overdraft fees as they are legitimate. I immediately noticed on Saturday, but could not do anything due to banking hours. On Monday, XX/XX/2022, two pending overdraft charges and debit card charges posted to the account. At this moment my account was now showing approximately - {$360.00} posted. I then made a {$680.00} cash deposit to reconcile the account and bring it positive. The original two overdraft charges were refunded by the teller. The available balance was approximately {$11.00} when i left the bank. This I thought would be the end of my mistake. On the same night : my cash deposit was showing pending, but a previous charge posted at the close of business. Again at this moment, I should have still had an {$11.00} available balance. However, I was then charged an overdraft fee bringing my account back negative from a pending charge on the XXXX that was already reconciled by the cash deposit. ( In layman 's terms I had already taken all pending charges into account when I made the deposit ). On XXXX XX/XX/XXXX, another charge posted before my cash deposit, causing another overdraft fee due to being negative from the previous overdraft fee. All overdraft fees were reluctantly refunded after an extended argument at the bank. My first issue is : I did not agree to have overdraft protection, it was given when signing up for the account. I decline it due to this very reason. My second issue : the last three overdraft fees were not valid. The reasoning i was told for them being valid was that they were all charged on the XXXX but the debit card transactions still showed pending. However my deposit was not given the same respect as the overdraft charges. My reasoning is that it appears that the overdraft charges are acutally charged when the pending charges posts. If the overdrafts were going to happen regardless of my deposit, I should have been told, however I honestly do not believe this. My third issue : The teller and manager saw different views of my charges than me, not showing when transactions posted making it appear they were " justified. '' My view of my account would be different from what the bank saw. My overall complaint is that I am under the impression that regardless of bringing an account into the positive : you will be charged overdraft fees even with a direct cash deposit. It also appears that the timing of these charges were structured to increase the overdraft fees. The attachments are what I could see the night of XXXX XX/XX/XXXX.
09/14/2019	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TN 38016	Web
I am a single father who opened my account with Trustmark Bank, located at XXXX XXXX XXXX, XXXX, XXXX XXXX, on or around XX/XX/XXXX. On XX/XX/XXXX, I was checking my account when I noticed an unauthorized charge of {$890.00}. I did not know what this charge was for. The funds in my account were my rent payment and money for gas. I contacted the Trustmark Bank at XXXX XXXX and spoke with XXXX XXXX. Ms. XXXX informed me that the XXXX Dept of Revenue had seized my money. I did not know why. She told me to contact the XXXX Department of Revenue to find out why they took my money. I asked her how did they even know my bank account information. Per Ms. XXXX, the XXXX Dept of Revenue is allowed to give the bank social security numbers and have the bank run the social security numbers through their system, and all banks, to find out if people have accounts. I had never heard of this practice. It sounds illegal and a complete violation of privacy and the trust that we the customer put in the bank to safeguard our information. Trustmark Bank went behind my bank to run my social and give this information to the XXXX Dept of Revenue. I was a XXXX Resident that had lived in the State of XXXX for almost a decade and my account was opened at a Trustmark location in the State of XXXX. My sister contacted an Attorney in the Legal Department for the State of XXXX who informed her that years ago XXXX passed a law that requires all banks that operate within the borders of XXXX XXXX secretly run the social security numbers of private citizens to see if they have accounts. The Attorney stated that this did not apply to banks 'outside of XXXX '. When I contacted the XXXX Dept of Revenue I was informed the seizure was related to past due taxes from XX/XX/XXXX and XX/XX/XXXX. The XXXX Dept of Revenue stated they had my old XXXX XXXX address and could not reach me. Yet a simple XXXX search pulls up my address. I had been a resident of the state of XXXX for almost a decade. My bank account was opened in XXXX. The XXXX law should not have affected me as my branch is in XXXX. I was also not given proper notification. Trustmark Bank violated my privacy and trust by running search of my social security number through their system for the State without any notification to me. This allowed the State of XXXX to violate my due process by seizing my account without notification to me to allow me to remedy the situation. The state of XXXX had access to my correct address because this was on file with Trustmark Bank. Why did the state not request this information since they have the power over Trustmark to demand they do illegal social security searches without the customers knowledge? The funds that Trustmark Bank conspired with the State of XXXX to have seized were critical funds for me. They are my rent payment and gas costs. Without rent I risk eviction and without gas I risk job loss. This was wrong. I seek a remedy.
01/25/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	TN 38018	Web
I'm filing a complaint against Trustmark National Bank. I applied for a XXXX on XX/XX/XXXX at the location in XXXXXXXX XXXX. On XX/XX/XXXX, I asked about the status. On XX/XX/XXXX, I received an email stating that the XXXX was declined due to XXXX. I replied that I was very surprised because I closed on a XXXX with Trustmark on XX/XX/XXXX and I didn't have any additional debt with the same income. I paid off and closed my XXXX and reapplied because I wanted to receive the {$10000.00} grant that they'e giving due to the settlement with DOJ and CFPB. The manager of the branch told me that Trustmark couldn't retroactively date my XXXX from XXXX to present. On XX/XX/XXXX, I received an email from my financial services rep stating my XXXX was approved.The process was very swift the first time that I applied in contrast to the second time. On XXXX, I was to resend pictures of my house and I did, and I was asked more questions the second time. On XX/XX/XXXX, I asked when my XXXX would be closing. After going through a long, drawn-out process, my XXXX was declined because Trustmark said they can be in 3rd lien position . I asked why I received a XXXX once and then declined this time. I feel like I'm retaliate against because I closed my XXXX. I asked for denial disclosures and I was not given one. I provided a MIN summary stated tht XXXX ( formerly XXXX ) transferred my mortgage to XXXX. The second lien is {$15000.00} with the same entity XXXX. I was told the underwriters overlooked the second lien the first time. In contradiction, the financial rep told the second lien was added after I applied for the second Heloc. The two liens were recorded with the XXXX XXXX XXXX of Deeds on XX/XX/XXXX after I closed on my house XX/XX/XXXX. When I went into the branch, the rep showed me two packets which seemed to be doctored to appear like the second lien was added after I applied for the XXXX XXXX ; however, XX/XX/XXXX is the recorded date on both liens on the packets. I took a snapshots on both packets because I was told the packets couldn't leave the branch. The financial rep was excellent but I believe she was directed on what to tell me. It's very confusing because I received a home equity loan from Trustmark which I closed on XX/XX/XXXX and they put a lien on my house. At the bare minimum, I feel like I should be granted the XXXX and the {$10000.00} XXXX. I believe the way Trustmark handled the processing of XXXX application was totally unacceptable. My mother has been an account holder with them since XXXX, and I established my first account with them when I was XXXX or XXXX. This made me disappointed and I lost trust in them. There seem to be some XXXX because I was given misleading and false statements and Trustmark failed to give me denial disclosures. I'm thankful to have an agency to file my grievances and I look forward to hearing from you and Trustmark.
02/08/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	GA 30101	Web
AFTER FAMILY MEMBERS IN OUR HOME RECOVERED FROM VIRUSES BEING SPREAD AROUND, WE FINALLY HAD A CHANCE TO CHECK OUR MAIL, AND SAW MAIL FROM SEVERAL ATTORNEY OFFICES. WE WONDERED WHY WERE THESE LETTERS BEING MAILED TO OUR HOME. FINALLY WE SAW A LETTER IN THE MAIL FROM AN ATTORNEY 'S OFFICE CALLED " XXXX, XXXX, XXXX, XXXX XXXX XXXX, XXXX. WE ASSUME THEY REPRESENT " TRUSTMARK NATIONAL BANK. '' THIS IS WHAT THE LETTER SAID. IT ALSO ASKED IF THIS WAS THE HOME OF " XXXX XXXX '' AND THAT XXXX XXXX NEEDED TO RESPOND WITHIN 2 WEEKS OR THE AFOREMENTIONED ATTORNEY 'S OFFICE WOULD " ASSUME '' IT WAS THE CORRECT HOME FOR " XXXX XXXX. '' 1. WE HAVE SEEN WHERE THE THE AFOREMENTIONED MENTIONED ATTORNEY 'S OFFICE CAN BE CONFUSED BY THE SIMILARITY IN NAMES, WHICH COULD CAUSE THEIR OFFICE TO ASSUME THAT THEY ARE SENDING MAIL TO THE PROPER HOME ADDRESS. WELL, NO ONE IN OUR HOME GOES BY THE NAME " XXXX XXXX. '' WE NOW HAVE TO BELIEVE THE AFOREMENTIONED MENTIONED ATTORNEY 'S OFFICE HAS SENT LETTERS TO THE INCORRECT ADDRESS. THE MAN, WOMAN, OR PERSON THEY ARE SEARCHING FOR DOES NOT LIVE OR RESIDE AT OUR HOME ADDRESS. THE AFOREMENTIONED MENTIONED ATTORNEY 'S OFFICE COULD HAVE MADE A SIMPLE MISTAKE, OR WE COULD BE A VICTIM OF IDENTITY THEFT. 2. WE DO NOT KNOW ANYONE FROM THE AFOREMENTIONED MENTIONED ATTORNEY 'S OFFICE. WE DO NOT HAVE A CONTRACT WITH THE AFOREMENTIONED ATTORNEY 'S OFFICE, NOR THEIR CLIENTS. WE HAVE NO KNOWLEDGE OF ANY DEBT OWED TO THE AFOREMENTIONED ATTORNEY 'S OFFICE, NOR THEIR CLIENTS. WE HAVE NEVER USED THE AFOREMENTIONED MENTIONED ATTORNEY 'S OFFICE FOR SERVICE, AND WE DO NOT OWE THEM ANY MONEY FOR ATTORNEY FEES. 3. UNDER THE FAIR CREDIT REPORTING ACT, DEBTS OVER 7 YEARS OLD ARE TIME BARRED, AND HAS A STATUTE OF LIMITATION, AND CAN NOT AFFECT ONE 'S CREDIT. ALSO, NO CREDITOR CAN USE THE SAME ASSUMED DEBT MORE THAN ONCE TO AFFECT A CONSUMER 'S CREDIT. WITH THAT BEING SAID, NO ONE WITHIN OUR HOME HAS TAKEN ANY LOANS FROM ANY BANKS WITHIN THE LAST 7 TO 10 YEARS, ESPECIALLY FROM A " TRUSTMARK NATIONAL BANK. '' WE DO NOT HAVE KNOWLEDGE OF ANY DEBTS OWED TO THE ATTORNEY 'S CLIENT, TRUSTMARK NATIONAL BANK. IF TRUSTMARK NATIONAL BANK ASSUMES THERE IS A DEBT OWED, THEN WE CAN POSSIBLY BE VICTIMS OF IDENTITY THEFT. 4. SINCE WE BELIEVE SENDING MAIL TO OUR HOME HAS BEEN A MISTAKE, WE REQUIRE THE AFOREMENTIONED MENTIONED ATTORNEY 'S OFFICE, AND THEIR CLIENT, TRUSTMARK NATIONAL BANK, TO CEASE AND DESIST WITH ALL ACTIONS TO AFFECT OUR CREDIT, CEASE AND DESIST WITH ANY ATTEMPT TO WITHDRAW FUNDS FROM OR FREEZE OUR BANK ACCOUNTS, CEASE AND DESIST WITH ANY LIENS, AND CEASE AND DESIST WITH ANY NEGATIVE AFFECTS ON OUR PRIVATE, PUBLIC, AND OR INTELLECTUAL PROPERTY.
02/09/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AL 360XX	Web
This involves a construction mortgage loan which was with Trustmark National Bank. Trustmark 's mortgage division denied a previously approved 30 year locked in rate ( see exhibit F ) for the permanent financing for this construction loan. The underwriting was behind schedule because they were all working from home during the height of the pandemic. This caused a delay in underwriting, so the denial occurred two months after the maturity of the construction loan. The reason for denial as stated by the Trustmark mortgage division ( see exhibit G ), was that they perceived that there was a forbearance on my credit from another loan ( different bank ) because the credit report showed a footnote that said " affected by national declared emergency '', even though the report reflected all debts as current. Trustmark bank, who held the construction note, then agreed to provide accommodations by modifying the loan, lowering the rate, deferring the current payment that had matured, and amortizing it for 240 payments. The span of time between when the construction loan matured, and when the underwriting for both the mortgage division, and the bank itself was complete was approximately 90 days. For this time period, the bank charged interest for the time value of the balance, but at the same time it reported the note as delinquent ( see exhibit H ). In Summary, My complaints are against Both Trustmark National Bank and Trustmark Mortgage for the following reasons : 1. Trustmark National Bank provided accommodations as defined in Section 4021 of the CARES Act, while being aware of, and in full knowledge that this issue was directly affected by COVID 19. 2. Trustmark bank violated the Fair Credit Reporting Act as well as Section 4021 of the CARES Act in reporting the covid related accommodations as delinquent. 3. The illegal/erroneous reports by Trustmark National Bank, has caused financial harm to me. 4. Both the loan officer, and branch president have been notified in writing of the incorrect reporting, but as to date, they either refuse to respond to the email, or otherwise have failed to respond. When confronted in person, the branch president stated his position to be that he had made no errors and would make no corrections. I have made every effort to pursue this through the channels available to me, such as filing disputes with the bank and various agencies including the credit reporting bureau experian. Now as there have been no corrections, I will pursue litigation if this avenue is not successful. Thanks for Your Help In This Matter
05/26/2017	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	AL 366XX	Web
I opened a trustmark bank account here in XXXX Al this account have been open for about XXXX months when I first visited the bank branch located in XXXX 's corner here in XX/XX/XXXX the person who open my account never asked me if I wanted to opt in or out for overdraft. So about a week later I received a letter stating that they see that I opt out for overdraft in which she never asked me about it so on XX/XX/XXXX I called customer service at trustmark and requested to be opt in. And about 2 days later I was. So I deposited a check in which was written to me for an weight bench so I withdraw some of the funds and the check was returned. So the bank charged me the {$36.00} fee and Also the money that I withdraw from my account which was about {$260.00} total I have direct deposit of my pay check so when I went to the drive threw to make a withdrawal she say the total amount was not available so I sad I will drive around and come in and speak with some one so I did and the person at the new Account desk in which her attitude was bad and Was very rude so I made my withdrawal and left so the next day I called the corporate office of trustmark in XXXX Mississippi and she directed me to a person who was at the downtown branch and she was over the local managers so I told her what had happen and she appolizes and said she would talk with the mangers about their attitudes and I also mentioned to her that the corporate office did say that this would be kept confidential she said yes of course. The next day when I tried to use my debit card in which I had a courtesy overdraft limit with my account the purchase was denied so on today XX/XX/XXXX . I decide to just call the bank and see why the rep. Told me that I was opt out on XX/XX/XXXX I said by who? She put her manager on the phone the mange said it was done by a XXXX XXXX at the downtown location and she did n't no why I stated to her that I did n't give anyone permission to make changes to my account at all. She stated that should have never been done by an employee and put it back on XXXX . I have called and gotten information that this worker should not have been able to make any changes to my account without my consent. Please check into this because if this is the case she can do whatever she like and the customers will have no knowledge of this to this day almost a week late I still have n't received any letter about her opting me out of overdraft.
05/08/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39402	Web
On XXXX XXXX , 2017 , I deposited several checks into my checking account, one of which was in excess of {$5000.00}. The branch manager put a hold on this check thereby making these funds unavailable to me for the purpose to which they were intended, even though the check cleared on the day of the deposit, or at the latest, the next day. The person who wrote the check received a notification that the funds had been removed from their account one day after the deposit, on XXXX XXXX , 2017 . Trust mark continued to hold the funds from my account for 8 more days, until I personally visited the main Trustmark office and spoke directly with the President of the bank. There was no reason given, nor a reasonable criterion for the funds to be held at the time of the deposit, much less for eight more day, according the Federal Re serve Guidelines 229.13 Exceptions ( under the section of Availability of Funds ). I have done business with Trustmark for almost thirty ye ars. These funds were not being deposited into a new account, and I have never had an overdraft or a redeposited check. There was " no reasonable cause to doubt collectibility. '' None of the other exceptions under this paragraph or its subsections apply, and the President of the bank could not give a reason for the hold having taken place. I not only was inconvenienced twice, but was also unable to pay off my mortgage with the funds I deposited without having to make a trip to the main branch and speak directly to the President of the bank. And, for eight days, Trustmark profited from my money. If I had not taken off work for a second day to resolve this issue, I have no idea how long they would have held my money hostage . I think that I have resolved the issue ; although, I have not seen my final bank statement, nor my mortgage statement. I plan to close my Trustmark account as soon as my pending transactions have been paid. Be forewarned. This is not the first problem I have had with Trustmark. On more than one o ccasion I have had funds misapplied or " lost. '' With these other small issues, I have resolved the problems and moved on without filing a complaint or changing banks, because changing banking institutions is quite inconvenient, but at some point, the consumer has to stand up and make a statement. If you have had a similar experience with Trustmark, I urge you to file a complaint. Please, keep a very close watch on your statements and deposit slips.
06/02/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CA XXXXX	Web
On XX/XX/XXXXmy wife contacted a XXXX ad for an apartment rental in the XXXX, XXXX area. Upon contacting the individual who posted the ad they posed a real estate agent in the area and had a 2 BR/2 BA apartment for rent for {$1900.00} per month and it was month to month. After initial communication with the real estate agent ( pretend ) we filled out a leasing application and lease agreement with the posing individual. At which point they confirmed via e-mail that they received the leasing information and would sent payment instructions. We were instructed to pay via wire since this was an out of state private owner as they called them prior. Once we received the wire instructions the funds were wired into the account on XX/XX/XXXX at approximately XXXX XXXX PST. After several hours, something was not feeling correct about the situation and we attempted to contact the " real estate agent '' and they did not answer the phone but called back and pretended to be XXXX the " property manager '' for the company. After being very suspicious we called another phone number for the realtor and were told they knew nothing about this apartment listed for rent. We immediately went to our banking institution and reported the fraud/scam. They attempted to stop the wire transfer and notify the other institution of the situation. This was reported at approximately XXXX XXXX PST which would be XXXX XXXX EST at the financial institution in XXXX which is Trustmark National Bank. We are not members of the bank however we did call them and notify them of the wire fraud. We spoke to the Security Department on the morning of Wednesday XX/XX/XXXX and informed them of the situation. There response to us was they were not sure they received the wire cancellation request and the money was withdrawn from the account at XXXX XXXX EST. It is hard to believe that the institution did not receive the request to not allow the withdrawal of the money. Local law enforcement was notified of the situation on Thursday XX/XX/XXXX and she has since been in contact with the bank. The institution has since closed the account. We had suggested to them on Wednesday that they look into the account and the large withdrawals and were told by the security department that its normal for people to go in daily and take large sums of money.
04/05/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	TN 380XX	Web
On XX/XX/2023, I authorized a one-time payment, in the amount of {$96.00}, with XXXX for Order # XXXX. The total amount of {$96.00} has been placed on hold with my financial institution : Trustmark. On XX/XX/2023, I was alerted to a second hold using the same Trustmark account for an additional and separate hold, in the amount of {$71.00} from the same merchant for the same items. I called my financial institution to dispute the transaction and request a reversal/release of a second hold that was not authorized. Initially, I was informed the second hold would fall off within 5 to 7 business days. I stated, " I need access to those funds immediately and didn't grant permission for an additional hold to be placed on the account in no form or fashion. '' Trustmark call center indicated the problem or issue was on the merchant 's side ; however, the merchant always indicates they only submit one authorization hold. I was later told to have the merchant fax an authorization release to the financial institution as Trustmark had no method to release the funds back into the account. I then traveled the nearest local branch of Trustmark in XXXX, TN XXXX. I had spoken with Vice President XXXX XXXX XXXX NMLS # XXXX, informing her I've had this happen on several occasions with other vendors as well. XXXX XXXX indicated several merchants practiced the same method and required the merchant to fax the authorization in. While within XXXX XXXX 's office I was in contact through telecommunications with XXXX explaining the placement of two holds when I only authorized one. In previous occurrences, XXXX provided documentation through email of only submitting one transaction request. I was on the phone with the merchant while also within the XXXX Trustmark branch so everything can be verified but XXXX XXXX suggested to return to the lobby to speak with the merchant due to not being able to discuss the situation while I was listening to the representative. I returned to the lobby. The representative from XXXX verbally provides an authorization of release code to provide the teller. I returned to XXXX XXXX 's office. In which, she provided a business card with fax information. I left the financial institution with the impression my right was infringed on under U.S.C Title 12 under the constitution.
09/07/2022	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	MS 39208	Web
Trustmark Bank failed to request the title from Bank XXXX XXXX after entering into the contract on XX/XX/2021 making my payments for more than a year I went to renew my license plate and the tax accessor informed me I could not renew without contacting my lender, I called the bank and was told they had no title and they were investigating the matter, for 5 weeks I've been kept in the dark and accused of being some part of the problem. This transaction, the paperwork and loan signing took 3 days, 3 different loan officers, who I was told " were in training " this file was " misplaced '' twice and the signing was rescheduled XXXX XX/XX/2021 I met with the seller XXXX XXXX, at Trustmark bank where he, XXXX XXXX, gave all the original lenders information, Bank XXXX XXXX, the loan officers name who handled his original sell address and telephone number along with every detail regarding the original loan. Trustmark also has XXXX XXXX contact information as well as mine of course. I have bought multiple vehicles and never have I been responsible for requesting and re titling any vehicle to include the new lien holder information, nor was I asked to this time. But after 28 years doing business with Trustmark and going to the branch monthly for 13 months never being notified of any problem, I am now kept in the dark about anything regarding the issue I've been told that this was my mistake, that XXXX XXXX had the title, this is not true. Bank XXXX XXXX never received the proper paperwork from TRUSTMARK therefore the title was sent to XXXX XXXX 3 months ago. XXXX has had the original title for more than 3 weeks and still the only information I've been given is that this is my fault not Trustmsrks and I will have to wait it out. I am now 5 weeks past my expiration on my license plate. Not to mention I am astonished and completely out of patience with the unprofessional behavior that Trustmark has exhibited not one apology has been offered. I do 0lan to hire an attorney at some point but I refuse to let this behavior go, so that Trustmark can continue to disregard others as tho we're not important unless our account holds XXXX figures.
02/10/2021	Yes	Mortgage VA mortgage	Struggling to pay mortgage	SC 29420	Web	Servicemember
On XXXX XX/XX/XXXX, at approximately XXXX XXXX eastern time, I called trust mark national bank based in Mississippi. I ask for mortgage forbearance due to financial hardship amidst COVID 19. I was immediately interrogated as to why I couldn't pay the loan. I explained that because of the Coronavirus, Aid, Relief and Economic Security Act ( CARES Act ) this allowed employers to defer the deposit and payment of the employer 's share of Social Security taxes. My pay had been significantly decreased. I also explained that my significant other had lost her job, leaving me to pay all the bills. The trust mark employee, XXXX XXXX, put me on hold. She returned and stated she would send me paperwork for loss mitigation. I asked if this loss mitigation was in regards to COVID financial hardship. She stated no and that it was something they did for individuals who had issues paying their mortgage. I stated I needed the help and could pay in about two months, but couldn't pay now. I asked if I filled out the paperwork and the results from the Trustmark on the loss mitigation paperwork didn't come back in time for payment would it be reported to the credit bureau? She stated it would most definitely be reported to the Credit bureau. I stated please send me the paperwork. I went home and did the necessary research to ensure that I qualified for the financial hardship mortgage relief act. It stated that VA backed loans qualified in reference to the CARES ACT. I called the Trustmark back and XXXX XXXX answered the phone again. I calmly explained that maybe I did not explain my situation properly. I gave her the details and the CARES act information. She stated I didn't qualify. I asked to speak with a supervisor, she stated he was on the phone. I told her I would wait until he got off. She hung up on me and sent me to his voicemail. During these troubling times I am taking care of two kids and my significant other. This is the last type of service that I thought I would receive after fighting for my country. I am absolutely appalled at how I was treated and would like to helped.
09/05/2016	Yes	Bank account or service (CD) Certificate of deposit	Deposits and withdrawals	LA 701XX	Web
Our complaint is about Trustmark Bank, XXXX XXXX Our parents created a living trust several years ago ; our mother passed away 4 1/2 years ago, then our father suffered a XXXX approximately 1 year ago and passed away a couple of weeks ago. The provisions of the trust allowed my brother and me to make all financial decisions ( power of attorney while he lived, co-trustees after his death ). Trustmark Bank has refused us access to the money which he had saved over many years, specifically saved to take care of him. They said " we do not accept '' trust documents. Documents which were notarized and filed with the court. We are fortunate that we had other financial resources and were able to care for him until his death. We went to the Trustmark branch in XXXX, XXXX after his XXXX approximately one year ago and received nothing but contempt, even though the terms of the trust allowed us to make decisions upon his incapacity. They acted like we were trying to steal his money -- highly insulting. We decided not to sue them since the amount of money was not significant. After his death my brother and I went to the same branch and received the same -- give us the trust documents ( which we have now submitted 4 times ). The lady refused to look at the trust documents, saying she had to get a ruling from " Legal ''. Note that the bank accepted his deposits under the terms of the trust, which were submitted at the time of account opening. When asked for a time frame, she said it might be several days or several weeks. Although we were fortunate to have financial resources to care for our father, now deceased, we are concerned about others who may not. We recommend a full investigation of all trust accounts accepted by Trustmark over the past 20 years. This is not an isolated incident ; I discussed our estate settlement with a friend who also said that Trustmark was the largest obstacle to settling his family 's estate.
05/12/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	FL 324XX	Web
I have a joint checking account with my husband at Trustmark Bank in XXXX. We have used this bank for many years and have never defaulted on the account in any way. After my debit card was denied on XXXX, I discovered that a large sum of money had been taken out of my account. After reporting this to the bank, it was discovered that a cash withdraw was made at a XXXX, XXXX branch. We have never used any XXXX bank, we never make large cash withdraws from checking. There were multiple red flags, yet the teller gave the individual our account number, our account available balance, and finally- all of our money was handed over to this toothless smiling thief. There is video of the person making the withdraw. I was told that the thief has a replica of my husband 's ID, with a different picture. I have trouble understanding this because my husband 's signature, height, birthdate, and race are all on his ID. This thief, whom was physically handed all of my money by my trusted bank, looks nothing like my husband. He is a different race, clearly the thief is older and taller. The signatures do not match. While I do feel that it is taking too long for my bank to refund my money and I want them to give me a better time line, I am satisfied that I will be reimbursed at some point. I can not believe that my bank let this happen, I have no trust in the security of the bank, their policies, or that this will not easily happen again. I want others to be aware of this situation. I want this to be investigated and for it to be explained how this is even possible. I question the intentions of the bank, and their employees. Clearly something huge is lacking in this organization that just simply hands over another 's hard earned money to a common thief so easily, with so many screaming red flags and no regard for their customers security or livlihood.
06/02/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MS 394XX	Web	Servicemember
In XXXX, I overdrafted an account, XXXX, with Trustmark National Bank. The ovwrdrafted amount was aprox XXXX dollars. Truatmark aprox. One year later relayed the debt to lawyer, XXXX XXXX. I was sued and the judge awarded in Trustmark National Bank 's favor. XXXX attempted to seize funds from a new account I opened at XXXX XXXX XXXX. XXXX XXXX did Not authorize the transaction, so the XXXX account was in deficit for days, and then the transaction was revoked and my account went back to normal. Trustmark Bank 's lawyer, XXXX XXXX, still had not received payment. I told her, XXXX, to stop calling my phone number, she was very rude. Fast forward from XXXX to XXXX, I check my credit report on XX/XX/XXXX, and Truatmark National Bank has posted a credit inquiry that i DID NOT authorize. I called Trustmark 's 1800 number I was then directed to a XXXX XXXX. I contacted her, leaving voice mail until I received a call back on, XX/XX/XXXX. XXXX XXXX ( XXXX ) asked for my personal info, and after that she directed me to a, XXXX XXXX within Trustmark 's XXXX. XXXX XXXX told me on XX/XX/XXXX that I needed to call XXXX XXXX, in reference to my past due debt. XXXX stated that Trustmark can do credit inquiries any time as a stipulation of my debt. I was also told by XXXX that the only way to remove this inquiry was to contact XXXX XXXX. I asked XXXX why wasn't this debt charged to a collection agency and listed, as such, in my credit report. I was told again to contact XXXX XXXX, Trustmark 's lawyer Essentially I have a past debt with Trustmark National Bank. I have verbally stated to not be contacted, I have told lawyer not to call my phone. Each time u speak with a creditor it re-initiates the process of debt, Trustmark National Bank is performing unauthorized credit inquiries using my name and information.
02/10/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	MS 38632	Web
I would like to take this opportunity to address ongoing incidents that have left me scarred and disappointed with Trustmark and its management ; to include the manner they handle minority populations both ethnic and gender. One incident in particular that made me personally uncomfortable on my last visit to Trustmark 's office location on XXXX. During this process, I have not only been made to feel physically threatened, but I have been made to feel like I am a liar and a crook. Ive been told that my due to me amending my taxes per XXXX XXXX statement, the underwriter will think I am engaging in fraudulent activity. I am not a crook nor do I conduct myself in such a manner that one may infer that I am. I did have to amend my taxes, but that is not fraudulent nor illegal. This is an exercise recognized by US tax code. My CPA was not up for the task of filing complicated returns and I am not a tax professional, so corrections needed to be made. However the real question is why did my taxes meet the standards for the IRS but not the standards for Trustmark!? Mind you, Trustmark is a financial institution not an organization responsible for determining tax code ( tax return ) standards. The only conclusion I can make is race, gender bias and unfair lending practices. I would like to reiterate I applied for this HELOC around XX/XX/XXXX and I was strung along for nearly a year ( Trustmark gave me deadlines to submit documentation, but took extended time to review information & supply decisions ) & made to supply several documents throughout XX/XX/XXXX through XX/XX/XXXX that were accepted by Trustmark. I was given multiple approvals/interest lock in agreements with closing dates, only to be told after the loan closing expiration date, that I needed to supply more documents to close.
10/17/2017	Yes	Mortgage Home equity loan or line of credit (HELOC)	Closing on a mortgage	MS 39212	Web
I received a call from my banker advising that my home equity line of credit payment would be increasing from interest only payments to 2 % of the balance effective XXXX XXXX. around XXXX XXXX due to a drop in my credit score. The following week I received a letter from the bank confirming the above mentioned. I ask the banker to see if I could retain the interest only status until I could examine what caused the drop in my credit score. Approximately 2 days later I was advised there would be no change in the actions taken. XXXX XXXX I sent a certified letter to the financial institution advising the effect and impact of raising my payment from {$190.00} to {$570.00}. The scheduled payments had never been late or missed. In addition to increasing my APR and payment on the line of credit my XXXX was also shut down and the APR increased, neither payment has never been late since inception. I did receive a response but not from the certified letter. The response stated that the bank exercised a clause allegedly in the HELOC that they did n't provide a copy of. This harsh unexpected increase will at some point send the products into default. The response went on to say the decision was n't because of late payments but rather an overall review of my credit report provided by the credit reporting agency XXXX. I did not authorize a review of my credit nor was it covered in the disclosures ( Unfair Deceptive Practices ) that a periodic review would be conducted that would grossly impact my ability to pay. In addition to the payment increase the rate was increased and as stated the accounts had never been late. Please help, I have confirmation of registered mail copies of the letters etc. Thanks
10/27/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TN 38128	Web
I submitted a complaint on XX/XX/XXXX about my XXXX XXXX XXXX XXXX XXXX XXXX XXXX Trustmark National Bank or XXXX is reporting the " Date Maj. Del 1st Rptd '' as XX/XX/XXXX and the " Date Closed '' field is not reported which is not correct. On page 2 of the TRUSTEE DEED, on XXXX XXXX TrustMark National Bank bidded {$85000.00}. The TRUSTEE XXXX XXXX XXXX, signed the trustee deed. Page 2 of the Trustee Deed says in quote " The property was struck off to TRUSTMARK NATIONAL BANK for said amount, and said bidder was declared the owner thereof. '' TRUSTMARK NATIONAL BANK XXXX XXXX need to correct the " Date Maj Del 1st Rptd '' field to XXXX of XXXX and correct the " Date Closed '' field. I've have attached Page 2 of the TRUSTEE DEED. Also is attached is the " Dispute Results '' from the XX/XX/XXXX dispute. See page 4 of the Dispute Results which shows the " Date Closed '' field is blank and the " Date Maj Del 1st Rptd '' field is XX/XX/XXXX. The " Date of 1st Delinquency '' is XX/XX/XXXX, The " Date of Last Payment '' field is XX/XX/XXXX which are correct. The " Date Opened '' is XX/XX/XXXX which is correct. On my most recent dispute, Trustmark updated the following sections on my XXXX credit report : ADDITIONAL INFORMATION, BALANCE, PAST DUE, HIGH CREDIT, SCHEDULED PAYMENT and ADDITIONAL INFORMATION : The ADDITIONAL INFORMATION SECTIONS has 180 days or more past due. I can not be 180 days or more past due if TRUSTMARK purchased the foreclosed property on XX/XX/XXXX. Foreclosure Real Estate Mortgage 180 Days or More Past Due
08/21/2015	Yes	Consumer Loan Vehicle loan	Problems when you are unable to pay	TX 754XX	Web
My vehicle was repossessed in XX/XX/XXXX. A complaint on deficiency was filed in the County Court of the First Judicial District of XXXX County, Mississippi against my grandfather, primary buyer and I the co-buyer. The Mississippi Statue of limitations on collecting on a debt is 1 year. A default judgement was entered on my grandfather on XXXX XXXX, XXXX. A writ of garnishment was issued against him on XXXX XXXX, XXXX. Due to lack of knowledge of the fair debt collection practices act notice, I did not fight the summons I received on XXXX XXXX, XXXX. Which would have surpassed Mississippi State of Limitations on collection on a deficiency claim. A default judgement was then entered against me on XXXX XXXX, XXXX. A writ of garnishment was issued on me on XXXX XXXX, XXXX.they renewed the garnishment on XXXX of XXXX. Fast forward to XXXX XXXX, XXXX my bank received notice to froze my accounts due to the garnishment issued in XXXX. My accounts became frozen on XXXX XXXX, XXXX. I was n't given any notice as to what was going on until my accounts was frozen. State law dictates I have 30 days to respond to the garnishments of my accounts before they will release funds to the courts. I have only been given 10 days to fight back. I am in the process of writing a letter to courts to file a motion to vacate the judgment due to the Statue of Limitations expiring before the summons to appear in court to fight the judgment.
06/20/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Was not notified of investigation status or results	AL 367XX	Web
Creditor Name TRUSTMARK NATIONAL BAN Account number XXXX Date opened XX/XX/XXXX Account number XXXX Date opened XX/XX/XXXX 15 U.S. Code 1666 - Correction of Billing Errors ( b ) Billing error For the purpose of this section, a billing error consists of any of the following : ( 1 ) A reflection on a statement of an extension of credit that was not made to the obligor or, if made, was not in the amount reflected on such a statement. ( 2 ) A reflection on a statement of an extension of credit for which the obligor requests additional clarification including documentary evidence thereof. ( 3 ) A reflection on a statement of goods or services not accepted by the obligor or his designee or not delivered to the obligor or his designee in accordance with the agreement made at the time of a transaction. ( 4 ) The creditors failure to reflect properly on a statement of a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of the accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau.
07/06/2023	Yes	Mortgage VA mortgage	Trouble during payment process	SC 291XX	Web	Servicemember
I am being charged XXXX dollars for an escrow shortage that doesnt exist. I was notified of an escrow shortage of XXXX dollars from the mortgage company. I paid them XXXX dollars to fix the shortage and to put extra money in the account. However they stated that my mortgage was still going to go up to account for the shortage in the future which doesnt make sense since I paid the shortage. They stated that the insurance went up XXXX dollars from XXXX dollars a year to XXXX dollars a year ; this information is false. The insurance went up XXXX dollars a year from XXXX dollars to XXXX dollars. They claim that the last information they were aware of was insurance records from the XXXX when the insurance was XXXX dollars. However, according to their records, they mortgage company paid the XXXX dollar premium from XXXX. I am able to produce documents to prove it to them and they still will not change the increase in the mortgage. They claim that they made no mistake when they completed an escrow analysis. I was able to show them that they analysis the completed was incorrect and was compiled with the incorrect data. I requested a new escrow analysis with the correct information but they refused and are now charging me XXXX for a shortage that doesnt exist. I would like the VA to know this information and I would like the VA to fix this, since it is unjust.
12/11/2015	Yes	Mortgage Other mortgage	Settlement process and costs	AL 360XX	Web
Bank Fraud I believe I was defrauded in my dealing with a financial establishment what was at that time known as XXXX and located in XXXX, Alabama. XXXX XXXX has sense been acquired by a different financial organization, Trust Mark of Mississippi. In dealing with Bank XXXX, I borrowed so called " money '' and gave a promissory note with a house and land as a surety. I have sense found out Bank XXXX did not loan me any money. The money they said they loaned me was created by my signature on the note. Their fraudulent bookkeeping made it appear as if they loaned me money. Unknown to me at that time, my note was treated as if it was a cashier 's check and deposited in their " transaction account ''. The so called money was then taken out of this account and placed into my loan account. This created the fraud. They said they were loaning me money when it was my money, that I created with my signature! So, the bank " loaned '' me nothing. The bank risked nothing! I returned more than the money they gave me. They returned my note. They did not return the money they made on my note while it was in their possession. My note was a negotiable instrument and through fraudulent dealing with me they kept the money made on my note. I want complete disclosure of their dealing with me and return of ALL the money they made off my note.
08/17/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MS 392XX	Web
I'm XXXX year old XXXX living alone. I work part-time at a non-profit to help pay my monthly bills since XXXX isn't enough to live on since my XXXX in 2017 after over XXXX surgeries. During this time Trustmark Nation Bank Employee Trust department XXXX XXXX XXXX contacted me regarding distribution of trust that I was part of from being employed with them for almost 9 years. They instructed me to go open up checking acct so they could deposit funds & I did. My church soon took over due to me being severely ill with a XXXX XXXX XXXX & my XXXX representative meet with XXXX XXXX XXXX Trustmark instructing them to close checking acct. & to deposit funds into my XXXX acct. Account was never used by me. I've tried calling & emailing 4 Trustmark VP 's regarding this & nobody will call me back. Trustmark 's attorney will not call me back. Writ of Garnishment was issued for {$1200.00} of BANK FEES against me last month. Nine long years I worked there. I was locked in bank twice from working late but never paid overtime & they do this for bank fees. I still have all documentation & I'll be happy to send to anyone. I'm surprised the any Judge signed it honestly because of it being ALL BANK FEES? I thought FTC stopped them from over charging bank fees? I can not pay for my medication now or buy groceries.
12/12/2015	Yes	Debt collection Credit card	Improper contact or sharing of info Talked to a third party about my debt	KY 423XX	Web
My work was contacted by a XXXX XXXX from XXXX. My-co-worker answered the call and was told by this person that they were filing a civil suit against me for a debt. She gave my co-worker, XXXX XXXX, the case # XXXX. None of this information should have been shared and I suspect that this is even not a legitimate debt. After I called them back, I spoke to a man that claimed they were calling to tell me they are filing a civil suit for XXXX credit card which I have n't used in close to ten years. I advised this man of this, and he claimed he had 7 years to collect. I again re-iterated that I had not used this card in almost 10 years and began to tell him that I also took out a consumer loan to pay off the balance and other credit cards ... he interrupted me and yelled " If you shut your mouth ... XXXX '' I then stopped him right there and quit talking and hung up ''. I do believe this is also the same company that has called me before at work and would not even tell me who they were collecting a debt for. I also advised this place to not contact me at work since I work XXXX. ... and they are holding up the line. These people do everything against the law and need to be stopped!
12/28/2022	Yes	Checking or savings account Savings account	Managing an account Problem making or receiving payments	AL 360XX	Web	Older American, Servicemember
1. I worked with an individual in XXXX XXXX to purchase a XXXX XXXX. We agreed on price and shipping. I investigated the seller and found no issues. I sought a bank wire transfer. I visited the local branch in XXXX, XXXX. As i was about to talk to an employee, another employee chirped aloud about a " scam '', without any information what so ever. I provided every detail. They ushered in a Security consultant '' whose knowledge about " scams '' is slim and none, a rank amateur, if there was one. This creep blocked the transaction and I missed the sale. 2. XX/XX/2022. I sought a second secure purchase via XXXX and attempted a second wire transfer, That security creep, had " flagged '' my account! 3. I was forced, at my expense, to do a " plan B '', send certified check overnight. RESULT : This creep caused me deep embarrassment and grossly insulted me, as a XXXX XXXX XXXX XXXX XXXX, it is elder abuse and discrimination. it is my business where I spend my money. With almost {$500000.00} in their bank, I suggest this fool become unemployed and a formal apology issued to me by the bank general manager..
03/06/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MS 392XX	Web
XXXX XXXX & XX/XX/2023 there where unauthorized transfers and unauthorized transactions on my account after the transaction posted I dispute all the transactions on XXXX XXXX & XX/XX/2023 Because they were not authorized by me I explained to my bank. Three days after filing my disputes I get a call from XXXX XXXX in Card Claim Department asking me about the transactions From XXXX XXXX And Was The account Secure I said I did not know I would contact XXXX XXXX like she instructed me to do so. I gave her a call back the next day and told her exactly what XXXX XXXX said I had to contact my bank regarding the unauthorized transfers and she told me that it was already too late and denied. I dont understand how transfers & transactions I did not make how can I be held accountable for transfers and transactions I didnt not authorize or make I am a hard working Mother of XXXX daughters and for my hard earned money to be tooken from me is unacceptable. I explained multiple times it was not me the made the transfer or transactions but it didnt matter to them they still denied my Claim.
07/16/2015	Yes	Bank account or service (CD) Certificate of deposit	Account opening, closing, or management	MS 39047	Web
I had a CD with trustmark in XXXX XXXX and my dad and I both were on it. My dad went in and took out a loan and used it as collateral the loan officer let him take the paperwork out to get " me '' to sign it and forged my name. It happened XXXX different times with XXXX different signatures. I went to the main trustmark in XXXX and the legal team told me that my dad was getting a loan to put the money back in and I was basically screwed until then. I could not understand why my money could be tied up with me coming into the bank and signing. After the money was put back into my account I went into a trustmark location and got a cashiers check for the amount minus the fee to close out my cd early. The next day, XXXX/XXXX/2015, I get a phone call from trustmark and they state they are putting a stop payment on my cashiers check because my dad withdrew some money out of it and they gave me too much. So now I am facing embarrassment with my bank who has never given me trouble or I have never had trouble with. It has become a big problem.
09/20/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39157	Web
My initial complaint number is XXXX. I wanted to get help with issues related to missing money from my checking account. The bank claimed that the financial tool that I used from their app was only supposed to be used for informational purposes only. However, the same financial tools can be used for helping with budgeting and managing finances. I used the tool for managing my finances for my checking account and discovered that my account was missing money. The tool indicated that there was more income than income for the checking account than spending. The difference as of today according to the financial tool is a bit over XXXX dollars. I have proof of the spending and income according to the financial tool and proof of unknown transactions from the app. The photographs should show enough proof because of the date of the unknown transactions from this morning. The unknown transactions are for amounts of {$22.00} and {$160.00} today XX/XX/2023. The photos should be attached to this message or uploaded with my complaint.
10/17/2019	Yes	Mortgage Other type of mortgage	Closing on a mortgage	MS 39209	Web
Initially a construction loan through Trustmark National Bank ( land owned by us ) when we finished building the bank strong-armed us into an in-house loan product with a balloon paymnent due in 7 years. It was never explained to us why we were given this type of loan or why we didn't qualify for a conventional loan. We had qualified through another local bank for a FHA loan but went with XXXX due to our builder recommendation. We had a modification due to loss of job and this is when we learned of the in-house loan and not a FHA loan. I had applied for several federal programs to assist us since I was going back to school for XXXX but they weren't available to me due to our loan type. Even when the modification was given it was never explained to us that we had a balloon payment loan. I feel that we have been unfairly targeted because of race. Also, the current balance has increased to more than what we initially borrowed for the mortgage and this is after almost eight years of mortgage payments.
11/22/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	TN 380XX	Web
On Tuesday, XX/XX/ at XXXX XXXX, I contacted XXXX Representative XXXX. Upon speaking with her, I informed her of two transactions ( {$6.00} & {$7.00} ) that included two Non-Sufficient Funds fees ( {$36.00} per transaction ). The fees was processed as an ACH. I informed her of an established agreement to opt out of overdraft protection when I first opened up my account. The agreement stated when the funds are not available in account the transaction are to be declined. I requested to dispute the transactions for the NSF fees, in which, she offered to waive one of the NSF fee. I declined due to my belief the funds was available during the time of transaction and in the event that the funds was not available, the transactions should be declined. I was emailed a document for electronic signature agreement in order to file the dispute. After carefully reading the agreement and how the agreement could be used, I elected for paper signature.
07/23/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NJ 08861	Web
On XX/XX/18, I used XXXX XXXX XXXX XXXX to send my mother money. The only option it gives you to send money to another person is to use XXXX. My mother could not activate and verify an account with XXXX. The day I transferred the money to my mother, she was had problems activating the account to accept the money. I called XXXX XXXX XXXX and reported the issue. I was told by XXXX XXXX XXXX if she is unable to accept the money the money would return in 14 business days. My mother never received the money I transferred. I never received the money back. I made several calls and filed several complaints with XXXX XXXX XXXX. I tried reaching out to XXXX and they told me to call XXXX XXXX XXXX. XXXX XXXX XXXX reports that they reached out to Trustmark National Bank where the money was being sent and they refused to release the funds back. Even though the money never reached the recipient.
08/21/2015	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	TX 760XX	Web
In XXXX 2012 I contacted trustmark bank to provide them with my mothers death certificate and my contact information as the payments would be made until I could get an attorney to probate the estate. In order to proceed the attorney would like up to 6 months to probate the estate as well as give time for the property to sale and close. This option is requested because the value of the home has been appraised at $ XXXX give me time to work with the attorney and the realtor in order to pay off and sale the property to another owner. Where this would allow me and my brother to obtain some legal compensation for the only asset left behind by my mother. Hold off on foreclosure proceedings and allow me to sale this home. So that me and my brother can be financially compensated for our pain and suffering during this difficult time with the death of our mother XXXX XXXX.
03/08/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	FL 32444	Web
I have received an insurance check due to damages occurred during Hurricane Michael. The bank Trustmark Bank is holding those funds in a escrow account. I have submitted receipts to them for money spent and for upcoming contractors. They are saying they need to do an inspection before the release of funds. I have been promised now for a month that they will be scheduling this inspection. There has been no contact from the inspector yet. I call daily and they keep promising me that some one will call. This has been going on for two weeks. I have spoken to managers, and my direct contact XXXX. XXXX XXXX. I can not get any action on this, I am only asking for a partial amount so am I going to have to go through this each time I need a draw? It is causing undue stress and hardship on my financials and my family. Any help would be greatly appreciated.
04/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TN 38053	Web	Servicemember
After reviewing all credit reports ; A closed checking account with TrustMark Bank with a charge off balance of {$1200.00} on XX/XX/17 appeared. THE ADDRESS ASSOCIATED WITH THE ACCOUNT REPORTED IS INCORRECT. The local branch in my area was made aware of these XXXXalse/ Fraud charges when I was initially made aware of this. Explained to a teller that I didn't have that type of money in my account at the time for that to be possible. I also did NOT give permission for any merchant to charge that account for {$1200.00}. The Teller stated there was nothing she could do and the fraud charge or balance of {$1200.00} was my fault. I did state I wanted the account closed and the balance removed due to Fraud ; an investigation was supposed to take place but its still on my report and preventing me from opening an account with my employers credit union.
10/17/2015	Yes	Debt collection I do not know	Taking/threatening an illegal action Threatened arrest/jail if do not pay	NC 273XX	Web
On Tuesday, XXXX XXXX, my XXXX year old father was contacted by someone saying that they had legal proceedings against me. My father only has a cell phone and lives on the other side of the country from me so I have no idea how they were able to contact him. I got the phone number from my dad and called today, XXXX/XXXX/15. The man on the phone, XXXX XXXX, said that they were not trying to collect a debt but had legal papers that they needed to serve me and wanted to get my information. I would n't give it out to him and the man became very hostile. I was finally able to get the company name from him before I hung up. It is Trustmark Corporation. I have never had any dealings with any company of this name. I do not have any outstanding collections for any bank or credit card. I am very upset that this company called my dad and upset him.
12/11/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	FL 339XX	Web	Older American, Servicemember
XXXX Bank charged me {$10.00} plus interest at 19 % for an overdraft of {$0.00}. I have been with this bank from the 1950 's when it was XXXX XXXX XXXX For most of that time I have had an overdraft LOC. I have not used it in years. When I last used it, I was much poorer than I am now and was NEVER charged a fee for using it. Now they have instituted the fee without any notification that I can recall. It is not a lot of money but I think this fee is uncalled for. I have requested a refund and so far have been denied. I have told them that I will be closing this account if the fee is not cancelled and refunded. I guess these days one can not contest the 19 % but it does seem to be very high. People of limited means can be seriously affected by this fee and the interest rate. Whatever happened to service?
10/22/2021	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	TX 770XX	Web
I was selling my car back in XX/XX/2019. I got contacted by a party and they sent me a check of XXXX $ to book the car since they were travelling from XXXX to XXXX and wanted the car. I deposited the same in my XXXX XXXX XXXX account. In a couple of days i was approached again and was informed due to some personal set backs they cant make the trip at that time. I was offered to keep XXXX $ token money back and return the remaining XXXX XXXX Hearing to the set back story I decided to do the same. Once that transfer was done, the next day check bounced and i was charged for over draft as well along with the XXXX gone from my account. The mobile number which i was contacted from and have the entire chat along with check pic was XXXX XXXX Kindly help me with this. Thanks in advance.
08/29/2022	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	FL 33024	Web
Over the weekend i receive 2 notices from 2 different banks that one account was open and the account is opt to receive over draft protection from Trustmark bank check account ending in XXXX. I called today and the security department closed the account and did advise there was no transaction due to the quick response. I have never done business or heard of this bank. Phone number i contacted was XXXX. The bank is sending me an affidavit so i can file a complaint with the FTC. Thankfully i was able to catch the fraud before it ecalated. I received another notification from online bank called XXXX XXXX bank located XXXX XXXX XXXX, XXXX, Fl. XXXX. Phone # XXXX. Someone attempted to open an account in my name from another bank and was not successful. I also reported this as well
09/15/2020	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt was result of identity theft	NC 28092	Web
Filed a dispute with the credit bureau XXXX and XXXX removed them XXXX left one XXXX refused I filed the theft report and sent to both companies and XXXX with no results I keep all my payments up to date I did have to file bankruptcy in XXXX due to my wifes XXXX bills but since have been trying to build my credit plus I have 39 hard inquiries that I didnt request XXXX XXXX XXXX.and XXXX XXXX XXXX which was purchased from another company they said payments had be made on it I requested them to send me copies of payments because Ive been with the same bank for 30 years and no proof was every sent also XXXX XXXX for XXXX I have a access one credit card to cover any out of pocket cost I filed the fraud report and sent the required documents to each lender and to XXXX
05/09/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	GA 30238	Web
I went to this loan officer to cause the young lady in my state wasn't license to work in Tennessee so on XX/XX/19 .I sent off of my credit info told him it was a gov.loan. I had been preapproved already but had to start over cause the person couldn't work in Tennessee.he later pulled my credit then said he never seen a person without much credit before long story short I asked if he knew how to work this particular loan he said yes pigeon sat on my loans then nothing hold it once never went through the underwriters I found out cause I called them.he had been telling me he couldn't get through to anyone no one answered his email etc. But when I spoken with them she said there is always someone here to answer the phone he never called no emails no notes on acct
11/12/2020	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	TX 774XX	Web
I was scammed out of XXXX on XX/XX/2020 I got sent a fake check which I thought was real. I deposited it to my bank and the person that I now know is a scammer told me to purchase XXXX XXXX Money orders. Im in XXXX so I thought ok, Ill get a free XXXX because the check they sent was XXXX. So the amount of XXXX appeared in my bank a day later so I went to go get the Money orders. I shipped them. I have the address that it was shipped and I still have the emails and text messages if needed for investigation. I just need help on getting my Money back please. And trustmark bank told me they couldnt do anything for me.I also canceled the Money orders as soon as it showed the XXXX was not in my account any more. I called and they said it was a fake check.
06/07/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MS 39047	Web
On XXXX XXXX using a XXXX XXXX XXXX XXXX XXXX to pay my local garage bill so i can get my tag at XXXX XXXX XXXX XXXX XXXX. The teller says can not used this card i thought it was local bank debt card so i took Trustmark bank card for XXXX XXXX XXXX XXXX for {$50.00} @ XXXX XXXX Then Sunday XXXX Home Phone called XXXX Trustmark Case # XXXX XXXX XXXX {$76.00} for XXXX others are XXXX XXXX XXXX for {$250.00} And XXXX XXXX XXXX in XXXX, tn {$250.00} then it's look like Debit reversal {$250.00} that's was XXXX XXXX Then XXXX XXXX XXXX XXXX XXXX Was {$86.00} on XX/XX/2022 for Fair Market Value prior {$86.00} on XX/XX/2022 for XXXX XXXX and on XX/XX/2022 same amount same name. Thanks very much XXXX XXXX XXXX, Please let me know about this A.S.A. P.
05/25/2017	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Transaction was not authorized	MS 390XX	Web
Dates and Amounts : XXXX /2017- $ XXXX XXXX /2017- {$100.00} - XXXX /2017- XXXX and XXXX / XXXX / 2017 - {$50.00}. I called and went by the bank on XXXX / XXXX / 2017 to inquire about the amount that has been taking out of my account ; and was told to come back on XXXX / XXXX / 2017 to be able to see the image on the check. At that time I was not aware of the other amounts that have been debited from my account without my authorization. looking at other dates I found others dates and amounts unauthorized. XXXX / XXXX / 2017 is when I was presented with the printout of other amounts that was taken out of my account. I was also told close the account and open a ne w one and I did.
06/13/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	FL 32164	Web
We sent an ACH to a company XXXX XXXX XXXX and XXXX XXXX on XX/XX/2023 in the amount of {$13000.00} the beneficiary was stated as XXXX XXXX XXXX and XXXX XXXX but Trustmark National Bank paid the money to a personal account and not to the beneficiary as named. It turns out the companies account was hacked and a fraudulent email was sent requesting payment to this account. as the beneficiary name was not a match the funds should have been returned and not delivered. the bank has to take responsibility to verify the company name just like on a check. My bank can not pull back the money without the receiving bank sending it. this is fraud and Trustmark Bank should have flagged it and not paid it.
09/01/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	MS 39157	Web
I contacted someone from the bank about funds missing from my accounts according to one of the bank 's 'financial tools '. I talked to more than one person on the phone and told them how they could help me solve the problem by checking the 'financial tools ' themselves to see the problem. They claimed they couldn't use 'financial tools ' on their end. They claimed they couldn't help unless I checked every transaction on my own. I told them I couldn't check every transaction on my own because the date range for the transactions was from XX/XX/XXXX to XX/XX/XXXX. They offered no alternatives for help. I want to know what happened to the missing money and how to get it back.
08/18/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MS 392XX	Web
OVER CHARGING CHECKING ACCOUNT THAT WAS NEVER USED. FOUR ( 4 ) SENIOR VP 'S WHERE ALL TOLD TO CLOSE THIS CHECKING ACCT & TO DEPOSIT EMPLOYEE BENEFIT FUNDS INTO A XXXX ACCOUNT NOT A CHECKING ACCOUNT THAT EMPLOYEE BENEFIT DEPARTMENT TOLD ME TO OPEN. I HAD JUST HAD XXXX XXXX & OVER XXXX XXXX. MY CHURCH WAS HANDLING EVERYTHING BECAUSE I WAS TO ILL. I TOLD ATTORNEY & EVERYONE THIS BUT THEY HAVE CONTINUED HARASSING ME.. {$1200.00} OF BANK FEES IS STEALUNG. TRUSTMARK ATTORNEY ISSUED WRIT IF GARNISHMENT ON MY PART-TIME NON PROFIT JOB LAST MONTHFI FOR THIS. I HAVENT BEEN ABLE TO PAY MY RENT, GROCERIES & MY MEDICATION SINCE. THIS IS HARASSMENT ON A VULNERABLE XXXX
08/05/2019	Yes	Mortgage FHA mortgage	Struggling to pay mortgage	MS 39208	Web
I know I was behind on my mortgage payments. XXXX XXXX time XXXX tried to contact my place of employment pretending to be XXXX payroll department, trying to get me to return there call. Now i have tried to pay XXXX payments and was blocked on web site from doing so, then called company to pay and they are trying to tell me they won't accept my XXXX payments and then hung up on me. Then every time I called back they kept hanging up on me. Left message with Manager and no return call. They don't want to take payments, then they are not taking my house. I had trouble with them taking payments before and fixing credit as well as correct date paid.
06/22/2020	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	MS 391XX	Web
My father ( XXXX XXXX XXXX XXXX ) died XX/XX/2020 at XXXX Hospital XXXX MS . Mother went into Trustmark National Bank -- XXXX MS -- XXXX XXXX XXXX XXXX XXXX. Spoke with XXXX XXXX while presenting Funeral Bill who requested a Death Certificate. On XX/XX/2020 mother returned with Death Certificate and still Mrs XXXX refuses to release the fund to pay for funeral bill. Trustmark and it reps show to be insensitive and be taking advantage of a vulnerable adult who's grief stricken. Trustmark should show a little compassion by the releasing of the funds in the account with my father 's name attached as primary account holder.
10/24/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process Escrow, taxes, or insurance	MS 39452	Web
I went into forced placed insurance and my payments went from XXXX to around XXXX. I was late but making payments at their calculated rates. Recently they raised my payments from XXXX to XXXX claiming a shortage of escrow even though I had been paying what they calculated. They also claim I have a shortage of XXXX. My loan payoff is only XXXX. I have been recommended for foreclosure. I can show where I have had extensive health issues including a XXXX I XXXX this year. I can not sustain XXXX per month and I truely need help. I can provide medical history.
04/24/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MS 39440	Web
I was trying to use my debit card for one thing and it ended up being charged to by some kind of cryptos that I did not authorize. I have an account with Trustmark so be careful to where you spend or enter your card number because people will take advantage of you. When I made a purchase the logos were changed from a trusted store and I ended up putting my card information in a fraudulent store. I ended up purchasing some cryptos for someone else that cost me nearly {$2000.00}. Trustmark will not help you if this happens so be careful where you use your card.
01/19/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	MS XXXXX	Web
My bank accounts at Trustmark bank have been compromised. I have sent a complaint concerning one of my checking accounts and I need to add the other " High-Yield " account as well. I have attempted to reconcile these matters with the bank, on several occasions without any resolution. I am a victim of Identity Theft which I reported to the FTC. I have also reported the bank account breaches to the FDIC. My E-mail has been compromised. I have never had an internet account for any of my banking accounts. I never use on-line banking.
08/02/2017	Yes	Mortgage Conventional home mortgage	Trouble during payment process	TX 77040	Web
I did an owner finance with XXXX and XXXX XXXX I was told by Trustmark National Bank to only pay them my mortgage as XXXX XXXX are not to be paid any longer. The XXXX 's and Trustmark are refusing to provide an audit of my payments and payoff of the mortgage. I have provided the contact information of both below. I estimate my payoff to be XXXX EMAIL for XXXX XXXX XXXX XXXX Cell : XXXX XXXX XXXX Vice President Trustmark National Bank XXXX XXXX XXXX XXXX, Texas XXXX P : XXXX F : XXXX E : XXXX NMLS # XXXX
09/20/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AL 360XX	Web
XXXX is refusing to dispute/delete fraudulent information from my credit report even though I have told them I did NOT make these inquiries. I have spoken to each of the inquirers and they have stated they would inform XXXX to delete the inquiries but they still have not done so. The inquiries are XXXX XXXX : XX/XX/XXXX Trustmart National Bank : XX/XX/XXXX Trustmart National Bank XX/XX/XXXX XXXX XXXX XXXX : XX/XX/XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX : XX/XX/XXXX XXXX XXXX : XX/XX/XXXX XX/XX/XXXX
12/13/2022	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Sued you without properly notifying you of lawsuit	MS 393XX	Web
XXXX XXXX XXXX firm trying to garnishee my bank account from a debt from XXXX first that said the debt was XXXX XXXX yrs later the debt is XXXX I spoke to someone in the firm today ant they said they reopen this garnishment back in XXXX of XXXX I havent received no paperwork saying nothing about the case reopen all of a sudden Im getting a letter in mail said my bank account being garnished status of limitations say XXXX yrs they cant charge me I just need some advice of what actions I need to take
09/22/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MS 39402	Web
On XX/XX/XXXX I had two unauthorized transactions at out of state retail stores ( XXXX XXXX - XXXX XXXX ) and ( XXXX XXXX - Washington DC for both XX/XX/XXXX & XX/XX/XXXX ). I discovered and reported this information to my bank on XX/XX/XXXX and after investigation was declined the error dispute. The reason given was my possession of the card, despite sale occurrence out of state. These were unauthorized transactions for which I received no financial gain but a loss of {$4200.00}.
12/18/2018	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to sue you for very old debt	MS 390XX	Web
Trustmark Bank is trying to sue me and garnish my wages for debt that was created well over 3 years ago. In Mississippi, the statue of limitations state that after 3 years, they legally can not do that. They turned my sent over to a collection company called XXXX and XXXX in XXXX Mississippi. They canning keep violating my rights and trying to take my hard earned wages. Something needs to be done. Trustmark currently has a lawsuit against them relates to outrageous overdraft fees!
07/11/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	MS 39212	Web	Older American
XX/XX/ my HELOC was suspended and since that period the interest rate has increased from interest only 1 % of balance to 13 % and climbing. My balance is approx {$11000.00} and I have not had available credit since XX/XX/. Since the line has been suspended how can the interest rate continue to increase and I have no access to the line other than making payments. If the line is suspended so should the interest. Please help me get a satisfactory explanation. Thanks
01/17/2017	Yes	Bank account or service Checking account	Using a debit or ATM card	MS XXXXX	Web
My checking accounts at Trustmark Bank have been compromised. A great deal of money has been stolen from each account. There are multiple debit card transactions that are inconsistent. There are also internet banking accounts that I did not authorize. I never use internet banking. In addition, I strongly believe there are several debit cards that were issued to others without my authorization. I am a victim of Identity Theft. I have a claim/case with the FTC.
11/25/2015	Yes	Debt collection I do not know	Communication tactics Threatened to take legal action	NY 11222	Web
A company has called myself, my wife and my mother. All three times they have threatened a pending civil lawsuit against me.They have given me a case number and phone number to Trustmark Corporation. I called Trustmark and asked them to send me the information regarding the debt and pending lawsuit. They have never done so, yet the original company continue to call us threatening a pending civil suit.
10/03/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Public record information inaccurate	MS 388XX	Web	Servicemember
XXXX continues to remark that Trustmark XXXX is reporting XXXX XXXX Bankruptcy for me. I have never filed bankruptcy. Trustmark XXXX has stated to me that XXXX must be coding their report of account being affected by Covid as bankruptcy. Trustmark has emailed XXXX - Yet, XXXX most recently coded it again as bankruptcy on XX/XX/2020. I am attaching email communication from Trustmark XXXX.
09/17/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39208	Web	Older American
I opened a checking account with TrustMark national bank on Friday XX/XX/2021 Saturday morning XX/XX/2021 I deposited my paycheck through a mobile bank app and the bank has put a hold on my money and as of today XX/XX/2021 the bank still has a hold on my money. I have complained to the bank personnel and he told me theres nothing he can do. I need my money!
10/29/2022	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	AL 35020	Web
XXXX XXXX at Trustmark Bank XXXX XXXX Alabama pulled my credit 3 times for a loan to check my score which she said was a XXXX, and again she pulled it afterwards, and my credit score has dropped XXXX points since then. How I know is I have my credit score on alert from another company who sends me emails letting me know when it's pulled more than once.
03/28/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MS 392XX	Web
I bought this house on XXXX XXXX in XXXX Mississippi in XXXX. Trustmark shows a purchase date of XXXX. This is taking away 10 years of my credit history as I'm trying to buy a new home. Trustmark says that I have to locate my paperwork from XXXX to prove that was when I bought the house. I bought it in XXXX and not in XXXX
12/16/2016	No	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	AL 35216	Web
I have a mortgage loan with Trustmark Bank. For over 3 months now the " Load History '' page on their mortgage website has not worked so I can not see my payment history. I have called twice and been told that it 's being worked on, but 3 months is a LONG time to wait for a crucial website to be fixed.
12/15/2015	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	MS XXXXX	Web	Servicemember
trustmark bank holds my note as a mortgage, for several months ive ask trust mark to explain why it is why every single month im stuck with a late fee, and no one that works for the bank does not want to explain why my im it with late fees, and my mortgage increases every month.
11/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	MS 397XX	Web
XXXX took {$2300.00} from my checking account. I have been unable to get my money back. Which made my account go into the negative. The bank closed my account and now has filed with XXXX XXXX to get the negative amount from me. Which its not my fault its XXXX
12/26/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	AL 360XX	Web
Upon checking my credit report, I have several unauthorized inquiries. XXXX XXXX, XX/XX/2019 XXXX XX/XX/2019 XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/2019 Trustmark Bank XX/XX/2019 I did not make ANY of these inquiries.
07/03/2018	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem with paying off the loan	XXXXX	Web	Servicemember
Dear sir My loan applied in XXXX XXXX - XXXX ( XX/XX/XXXX ) My TWO WHEELER loan reference NO ; XXXX I closed my loan account last month XX/XX/XXXX ( principal amount also paid in online ) We need NOC
02/18/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	OH 43068	Web	Older American
The home associated with the mortgage from Trustmark was sold and paid on XX/XX/2020. I have tried to update this 4 times with XXXX, and the lender. This has harmed my chance at a mortgage.
02/02/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MS XXXXX	Web
I file bankruptcy XXXX XXXX. I was discharged of the debt. I called TRUSTMARK Bank to remove it it has not been removed. It's hurting my credit and I can't a home loan or bank account
04/20/2018	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	IL 606XX	Web	Servicemember
I have evidence that someone use my credit and personnel information to buy a home, car and other items show up on credit report.
10/27/2015	Yes	Mortgage Conventional fixed mortgage	Application, originator, mortgage broker	CA 91304	Web
Loan application was processed, but lender did not provide the " Loan Estimate '' Disclosure as required within 3 days.
04/11/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	MS XXXXX	Web
My accounts at Trustmark Bank have been breached causing a great loss in funds. My banks are in the XXXX, Ms area.
10/22/2019	Yes	Vehicle loan or lease Loan	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	LA 704XX	Web
Tried to remove the report from Trustmark bank because its been past XXXX yrs and they are not doing it
03/17/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	IL 60622	Web	Servicemember
victim of ID thief, and harassment someone take a mortage using my credit and car loan
11/26/2016	Yes	Bank account or service Checking account	Making/receiving payments, sending money	MS XXXXX	Web
My banking accounts have been compromised. My money has been and is being stolen.
12/26/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Getting the loan	MS 39402	Web

12/16/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MS 38680	Web

12/09/2023	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage An existing modification, forbearance plan, short sale, or other loss mitigation relief	AL 36426	Web

12/02/2023	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu	AL 36426	Web

11/20/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39213	Referral

10/11/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AZ 85742	Web

09/13/2023	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu	AL 35756	Web	Servicemember

08/14/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TN 38305	Web

08/05/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	MS 39564	Web

06/13/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	TX 78653	Referral

05/19/2023	Yes	Mortgage Conventional home mortgage	Closing on a mortgage	AL 36567	Web

04/05/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	TN 37122	Web

03/31/2023	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	MS 39158	Phone

03/31/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	MS 39209	Referral

03/08/2023	Yes	Vehicle loan or lease Loan	Getting a loan or lease Credit denial	AL 35094	Web

02/17/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TN 37122	Web

02/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	PA 19148	Web	Servicemember

02/02/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	MS 39212	Web

01/25/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	MS 39459	Referral

12/16/2022	Yes	Checking or savings account Checking account	Opening an account Confusing or missing disclosures	AZ 85018	Web

11/14/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	TN 38107	Web

11/03/2022	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	MS 39047	Referral

11/02/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39648	Referral

10/26/2022	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	IL 61412	Web

10/05/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39047	Web

09/02/2022	Yes	Checking or savings account Checking account	Managing an account Fee problem	AL 36066	Web

08/25/2022	Yes	Mortgage FHA mortgage	Struggling to pay mortgage	MS 39150	Web

08/15/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AL 36703	Web

08/15/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	MS 39046	Web	Servicemember

08/11/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	AL 36613	Web

06/28/2022	Yes	Mortgage FHA mortgage	Struggling to pay mortgage	MS 39170	Web

06/20/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Was not notified of investigation status or results	AL 367XX	Web

06/16/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	TX 77002	Web

06/07/2022	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	MS 39046	Phone

04/27/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Application denied	MS XXXXX	Web

04/15/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	MS 39170	Referral

03/25/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MS 39730	Referral

03/16/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MS 39047	Referral

02/24/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	MS 39056	Referral

12/09/2021	Yes	Mortgage VA mortgage	Trouble during payment process	AL 36532	Phone	Servicemember

11/13/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MS 39212	Web

10/21/2021	Yes	Mortgage Conventional home mortgage	Trouble during payment process	AL 36526	Referral

09/23/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	AL 36608	Referral

07/30/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	MS 39183	Phone

07/20/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	AL 36460	Phone	Older American

07/09/2021	Yes	Debt collection Mortgage debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	TN 38120	Referral

07/01/2021	Yes	Mortgage FHA mortgage	Closing on a mortgage	FL 32405	Postal mail

06/02/2021	Yes	Mortgage FHA mortgage	Trouble during payment process	MS 39090	Web

06/02/2021	Yes	Mortgage FHA mortgage	Trouble during payment process	MS 39090	Web

05/11/2021	Yes	Mortgage FHA mortgage	Applying for a mortgage or refinancing an existing mortgage	MS 39047	Phone

04/30/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TN 38053	Web

04/29/2021	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	AL 36033	Web

04/07/2021	Yes	Checking or savings account Checking account	Managing an account Fee problem	MS 39307	Referral

03/25/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Improper use of your report Reporting company used your report improperly	AL 36037	Referral

01/28/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	MS 39305	Web

01/23/2021	Yes	Mortgage Other type of mortgage	Trouble during payment process	AL 36582	Referral

01/19/2021	Yes	Mortgage Conventional home mortgage	Trouble during payment process	AL 36582	Web

01/19/2021	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	FL 32514	Referral

11/23/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 77073	Fax

11/20/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	MS 39305	Web

08/24/2020	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	MS 39111	Phone	Older American

08/10/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card		Phone

08/02/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TN 38128	Web

07/13/2020	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	MS 39202	Phone

06/19/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39341	Referral

06/08/2020	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	AL 35218	Referral

05/26/2020	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	AL 35214	Referral

03/26/2020	Yes	Mortgage VA mortgage	Trouble during payment process	FL 32407	Phone	Servicemember

02/20/2020	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	TN 38105	Postal mail	Servicemember

02/10/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39180	Referral

08/28/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39236	Phone

08/27/2019	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized		Phone

08/23/2019	Yes	Mortgage Other type of mortgage	Trouble during payment process	AL 36067	Referral

08/14/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	MS 39212	Referral

07/18/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MS 39402	Postal mail	Older American

07/18/2019	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	FL 32446	Referral

06/27/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	AL 36117	Phone

06/21/2019	Yes	Mortgage FHA mortgage	Trouble during payment process	AL 35645	Web

06/10/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	MS 39056	Phone	Older American

05/11/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Bounced checks or returned payments	AL 36117	Referral	Older American

04/18/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MS 39154	Web

04/01/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 38680	Referral

03/29/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	MS 39209	Referral

03/07/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MS 38701	Phone	Older American

02/17/2019	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	MS 39212	Web

02/15/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MS 39209	Referral

02/07/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MS 39212	Referral

01/24/2019	Yes	Mortgage Other type of mortgage	Trouble during payment process	FL 32407	Referral

01/18/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	MS 38654	Referral

01/04/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MS 39272	Referral

10/12/2018	Yes	Mortgage Other type of mortgage	Trouble during payment process	MS 39056	Referral

08/16/2018	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	AL 35127	Referral

08/15/2018	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees		Phone

08/13/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	AL 35127	Referral

07/28/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NJ 08861	Referral

06/27/2018	Yes	Mortgage Other type of mortgage	Struggling to pay mortgage	MS 39206	Referral	Servicemember

05/25/2018	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	MS 39701	Referral

05/14/2018	Yes	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	MS 38834	Phone

05/01/2018	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	MS 39272	Postal mail

04/30/2018	Yes	Checking or savings account Checking account	Managing an account Banking errors		Referral

04/25/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process		Fax

04/16/2018	Yes	Mortgage Other type of mortgage	Trouble during payment process	MS 39296	Postal mail	Servicemember

04/09/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MS 39111	Postal mail

04/07/2018	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	MS 39701	Referral

03/20/2018	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Deposits or withdrawals	FL 32583	Phone

01/03/2018	Yes	Mortgage FHA mortgage	Trouble during payment process	GA 30080	Referral

12/06/2017	Yes	Mortgage Other type of mortgage	Applying for a mortgage or refinancing an existing mortgage	AL 35476	Referral

11/20/2017	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	AL 35205	Web

10/02/2017	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	MS 39532	Web

09/18/2017	Yes	Mortgage Other type of mortgage	Trouble during payment process	MS 39047	Referral

08/28/2017	Yes	Mortgage Other type of mortgage	Trouble during payment process	LA 70810	Referral

07/21/2017	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	MS 39056	Referral

07/18/2017	Yes	Mortgage Other type of mortgage	Closing on a mortgage	MS 39056	Referral

05/10/2017	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Can't stop withdrawals from your account	MS 39180	Web

05/05/2017	Yes	Mortgage Other type of mortgage	Trouble during payment process	MS 39094	Referral

04/20/2017	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	TX 76022	Web

04/10/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	AL 36530	Phone

02/21/2017	Yes	Mortgage Other mortgage	Settlement process and costs	MS 39402	Web

02/01/2017	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	MS 39296	Postal mail

01/30/2017	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Threatened to take legal action	MS 39213	Phone

01/04/2017	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not disclosed as an attempt to collect	MS 39225	Referral

11/28/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	MS 39296	Referral

10/25/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	MS 38756	Referral

10/11/2016	Yes	Mortgage Other mortgage	Other	FL 32550	Referral

09/13/2016	Yes	Mortgage Other mortgage	Application, originator, mortgage broker	MS 39702	Referral

09/01/2016	Yes	Mortgage Other mortgage	Other	FL 32550	Referral

08/23/2016	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	MS 39209	Web

08/22/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	TN 38109	Referral

07/29/2016	Yes	Debt collection Credit card	Disclosure verification of debt Right to dispute notice not received	CA 95815	Web

07/05/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	MS 39183	Referral

06/15/2016	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	MS 39046	Referral

05/27/2016	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	SC 29154	Web

05/09/2016	Yes	Credit reporting	Incorrect information on credit report Account status	MS 38849	Postal mail

04/21/2016	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	MS 38672	Referral

04/18/2016	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	MS 39564	Web

04/13/2016	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	MS 386XX	Web	Older American

03/30/2016	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	MS 38672	Web	Older American

03/17/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	MS 39666	Referral

03/16/2016	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	CA 92503	Web

03/16/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	AL 36701	Referral

02/02/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	GA 30236	Postal mail

01/21/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Taking/threatening an illegal action Attempted to/Collected exempt funds	NY 11234	Phone

12/29/2015	Yes	Credit card	Identity theft / Fraud / Embezzlement	TX 79912	Postal mail

10/30/2015	Yes	Debt collection Credit card	Communication tactics Threatened to take legal action	CA 92027	Phone	Older American, Servicemember

09/08/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	MS 39056	Web

09/03/2015	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	MS 39047	Phone

09/01/2015	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	FL 32226	Web

08/12/2015	Yes	Bank account or service Savings account	Deposits and withdrawals	MS 39301	Referral	Older American

08/05/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Taking/threatening an illegal action Sued w/o proper notification of suit	MS 39213	Phone

06/24/2015	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	MS 39553	Web

06/11/2015	Yes	Bank account or service (CD) Certificate of deposit	Account opening, closing, or management	MS 38930	Fax

06/11/2015	Yes	Mortgage Other mortgage	Application, originator, mortgage broker	MS 39060	Web

05/26/2015	Yes	Mortgage Other mortgage	Credit decision / Underwriting	FL 32406	Postal mail

05/12/2015	Yes	Bank account or service Other bank product/service	Deposits and withdrawals		Postal mail

04/22/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	MS 39047	Referral

04/09/2015	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	MS 39296	Postal mail	Servicemember

03/14/2015	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	AL 36608	Web

03/02/2015	Yes	Bank account or service Checking account	Using a debit or ATM card	NY 10918	Web	Older American

02/20/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	MS 39204	Web

02/17/2015	Yes	Bank account or service Checking account	Using a debit or ATM card	MS 39042	Web

02/09/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	FL 32459	Referral

01/22/2015	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	TX 75214	Web

01/13/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	GA 30331	Referral

01/11/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	MS 39401	Web

01/07/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management		Fax

01/06/2015	Yes	Credit card	Arbitration	MS 39212	Web

12/16/2014	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure		Referral

12/11/2014	Yes	Consumer Loan Vehicle loan	Problems when you are unable to pay	MS 38676	Referral

10/06/2014	Yes	Debt collection Mortgage	Disclosure verification of debt Not given enough info to verify debt	MS 39402	Web	Servicemember

08/11/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	MS 39648	Referral	Older American

08/04/2014	Yes	Credit card	Closing/Cancelling account	MS 39212	Web	Servicemember

07/26/2014	Yes	Bank account or service Cashing a check without an account	Making/receiving payments, sending money	MS 39325	Web

07/09/2014	Yes	Bank account or service Checking account	Deposits and withdrawals	MI 39216	Phone

06/26/2014	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	MS 38641	Referral

06/24/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	MS 39401	Referral

06/16/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	MS 38702	Fax