Tribal Lending Enterprise, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/28/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • SC
  • 291XX
 Web
I sent the following letter to the company on XX/XX/XXXX ; I received a message back that they blocked me from sending them anything. I need the CFPB to intervene : XX/XX/2019 XXXX XXXX XXXX XXXX XXXX, California d/b/a XXXX XXXX , XXXX d/b/a XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX To Whom It May Concern : After doing research regarding Internet Tribal payday loan laws in the State of South Carolina, I have found that your Internet payday loans are actually illegal. I have been in contact with South Carolina State Department of Financial Institutions and they have verified that your company is not licensed in South Carolina, therefore the loan contracts I had with XXXX XXXX XXXX XXXX XXXX, California d/b/a XXXX XXXX , XXXX d/b/a XXXX according to my state 's laws is not enforceable. It has come to my attention that payday lenders must be licensed by the state of South Carolina in order to offer loans to its residents. Since your company has no license in my state, the loan contracts I have had with XXXX XXXX XXXX XXXX XXXX California d/b/a XXXX XXXX , XXXX d/b/a XXXX are not valid. I have conducted hours of research and have consulted with authorities. The practice of online payday seeking affiliations with Native American tribes in an effort to take advantage of the tribes special legal status as sovereign nations is abhorrent. This rent-a-tribe model is under scrutiny. Courts are cracking down on tribal lenders. The Consumer Financial Protection Bureau recently sued four online payday lenders in federal court for allegedly deceiving consumers and collecting debt that was not legally owed in many states. I am not surprised to have learned that XXXX XXXX XXXX XXXX XXXX, California d/b/a XXXX XXXX XXXX XXXX d/b/a XXXX was one of the four named in the suit. The complaint alleges violations of the Truth in Lending Act and the U.S. Consumer Financial Protection Act. It seeks restitution of money that borrowers paid involving illegal loans, plus penalties and a halt to the practices. While the lenders will likely claim that their loans are governed only by tribal law, not federal ( or state ) law, a federal court rejected similar arguments last year in a case brought by the FTC against lending companies. Tribal lenders have been found and identified in the Public Justice Report to be regularly making loans with interest rates well above state and federal regulations sometimes up to 700 percent. I have researched XXXX XXXX XXXX XXXX XXXX, California d/b/a XXXX XXXX , XXXX d/b/a XXXX and there are volumes of complaints against this tribal entity. XXXX XXXX XXXX XXXX XXXX, California d/b/a XXXX XXXX , XXXX d/b/a XXXX hides behind its tribal status to act in a predatory, harassing, and very nearly illegal manner. In my research, the repeated theme is the harassment, threats and predatory nature. Additionally, the extreme in fee charging which goes against the policies of many states. At this time I am requesting a return email acknowledging that my account is marked paid in full in good standing. Also, I would like a refund of the {$360.00} overpayment. I borrowed a total of {$6000.00} and more than repaid that to the tune of {$6300.00}. A refund of {$360.00} must be issued to me immediately and in an expedited fashion. I am also revoking authorization for ACH withdrawals. I have given a copy of these revocations to both my bank and my employer. Any future attempts to collect funds in this manner will be blocked. Please respond to this email with acknowledgment that my account has been satisfied in full. Details of when I can expect the refund, as discussed above, should also be included in the email. I demand that any contact be made through email only. I will need everything in writing to keep accurate records of all communication as per instruction from my Attorney General 's Office. I prohibit you or your affiliates to contact me via telephone at my place of employment or my home telephone number. I also prohibit you from calling my references listed on my loan. I must also inform you that I will be filing complaints with the Consumer Financial Protection Bureau, XXXX XXXX XXXX, the Federal Trade Commission, and California and South Carolinas Attorney General 's Office. I expect a response from your company no later than 1 day from the above date regarding this matter. This response may only come via email. No telephone or postal mail contact is permitted. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CC : Consumer Financial Protection Bureau Federal Trade Commission XXXX XXXX XXXX South Carolina State Attorney General California State Attorney General
08/02/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • SC
  • 29405
 Web
Due to my financial challenges despite having multiple jobs, I have been under-employed as single father of XXXX for well over a year. Earlier this year, when I was stressed and out of options how I was going to make the rent payment, I made a loan request via Golden Valley Lending. I did so both online and via the phone. The loan representative told and I prodded him to do so that they " pay back '' on the {$900.00} was going to {$2000.00} if I paid them via checking account deduction at the beginning and middle of each month. Of course I realized even then that this was a obscene amount of interest, but again I was out of options and hopeful that one of the full time positions with a higher, predictable salary would be happening soon. While the position I hoped to get did not happen yet, I was unable to pay back the loan faster which would have reduced some of the inflated interest. However, I did have payments deducted from my account that were paid consistently at the start and middle of each month. PROBLEM / COMPLAINT / FRAUD : The issue on how this company preys on customers came to light earlier this week when I called their toll free number and spoke with " XXXX ''. I told her my account should be nearly paid off and asked what she showed as the total of my payments on the {$900.00} loan. XXXX told me I had paid {$2500.00}. I was very surprised and said that the total installment payback on this loan was to be {$2000.00}. Why have you exceeded this by almost {$600.00}? Furthermore, XXXX said the system showed they were making ANOTHER payment deduction from my checking account at the first of XXXX ... In other words, this lender gets access to a customer account and continues taking money until someone calls them out on their fraudulent behavior. Yes, I say fraud because anyone can make a mistake. However, it is fraud when you choose to not correct the error. XXXX told me the best she could do was close my account " as is '', with me having been charged almost {$600.00} beyond the agreed upon total payback. I said I understood she may not authority to correct this error, but that I needed to speak to a Manager. After waiting on the phone, " XXXX '' did get on the phone with me. I again explained to her what had happened. She did apologize for the problem, but said she did not think she could re-pay me the full amount I had been over-charged. However, she did say she would : 1 ) email me that day that my account was closed and paid in full ; and 2 ) that the most recent payment of {$180.00} would be returned to my checking account. As I was I had to report to work for my 2nd job at this time, I asked XXXX that she please do what she had said. While I have received the email saying my loan is now closed and 2 days later I did receive the {$180.00} -- I have still been over-charged {$400.00}. I have written a request to my US Senator XXXX XXXX and asked if his office can provide any assistance or legislation so that this so called Lenders can make a profit but not be allowed to get away with such outright fraud. I also am making this CFPB complaint as I hope your Agency will take a very close look at Golden Valley Lending and the many scammers like them. I can not begin to add up the number of text and email messages I get every single day from bad lenders who clearly run the same scam ... They all say " my application was approved '' ... and that " my funds are ready ''. Life is hard enough when you are living near poverty level even while working 7 days a week. That there is an entire industry of these XXXX that do nothing but prey on the desperation of people with financial difficulties ... .well, I hope something can be done.
08/08/2018 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • NJ
  • 08876
 Web
XX/XX/XXXX, XXXX- signed and agreement for an installment loakc with XXXX XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX XXXX , CA XXXX. I was lead to believe that XXXX XXXX was an actual licensed loan company, and would offer me as stated on their website, a small dollar installment loan.The website advertised the cost of the installment loan & included rates of finanice charges but no APR 's. Once recieving the {$1000.00} installment loan ACH wired to my bank account, XXXX XXXX used unfair, deceptive acts and practices charging fees, APR 's, & interest charges so eccessively high they should violate state lending laws. -The Annual Perentage Rate on my agreement, came to 667.2656 %. This violates NJ usury laws ( N.J.S.A. 2C:21-19 ) apply to all loans subject to State of New Jersey law . The maximum permissible rate is 50 % for corporations and 30 % for non-corporate borrowers. - The loan insterest is base over a year and the payment are withdrawns are every pay period. I borrowed a XXXX and have been paying XXXX twice a month for three months. It appears the rate is over 500 %. - They also state on their website that they have " no hidden fee 's '' when in their interest rates, and finance charges are all hidden until they start taking debits from the consumers bank account. The lender- XXXX XXXX XXXX made a loan that is not legal under NJ state laws. And they are also not federally or NJ state licensed. If the loan is not legal, then XXXX XXXX has no right to collect. So by continuing to collect, and continuing to tell me, that I owe, they have engaged in " unfair, deceptive and abusive '' practices under state & federal law. And, also found this : XXXX XXXX XXXX violated the Truth in Lending Act and the Dodd-Frank Wall Street Reform and Consumer Protection Act. The specific allegations include : Deceiving consumers about loan payments that were not owed : The lenders pursued consumers for payments even though the loans in question were void in whole or in part under state law and payments could not be collected. The interest rates the lenders charged were high enough to violate usury laws in some states where they did business, and violation of these usury laws renders particular loans void. In addition, the lenders did not obtain licenses to lend or collect in certain states, and the failure to obtain those licenses renders particular loans void. The four lenders created the false impression that they had a legal right to collect payments and that consumers had a legal obligation to pay off the loans. Collecting loan payments which consumers did not owe : The four lenders made electronic withdrawals from consumers bank accounts or called or sent letters to consumers demanding payment for debts that consumers were under no legal obligation to pay. Failing to disclose the real cost of credit : The lenders websites did not disclose the annual percentage rates that apply to the loans. When contacted by prospective borrowers, the lenders representatives also did not tell consumers the annual percentage rate that would apply to the loans. XXXX XXXX XXXX has done all of the above to me as a consumer, and they are not legal in New Jersey!!!
11/29/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • NJ
  • 07090
 Web
Someone opened a loan from Mountain Summit Financial in my name pretending to be me -- I did not apply for this loan. The criminal used my name and contact details ( email, address, phone number and more ) to open an account at Mountain Summit Financial, apply for a loan, and receive funds all in under half an hour over the weekend. Mountain Summit issued the loan without validating it was actually me in any way. They issued the loan even though all of my credit bureau accounts are frozen, and no loans should be opened in my name while they're frozen. I found out about it because I received 3 emails in rapid succession, with the first indicating the account had been created, and the second saying my loan documents were ready for signature. These seemed like traditional phishing attempts ( and I've received many such emails in the past year due to numerous data breaches containing my PII ), but then I got a 3rd email saying the funds were on their way. This is what scared me and I reached out to XXXX XXXX who has been advising me on security and identity issues since the prior breaches/numerous phishing attempts. He advised me to call Mountain Summit Financial, but they were closed on the weekend and didn't even have a voicemail box to leave a message -- Again, that they were able to open an account, accept an application for a loan, and issue payment on it when they weren't even open to validate it is SUPER troubling. Working with XXXX, we determined that this was likely a successful fraud incident and we logged into the Mountain Summit Financial site to see what else we could find out ( since the criminal used my real email address, I was able to change the password so I could log in ). This is where we learned the money was being sent to an account at XXXX XXXXXXXX XXXX, that the loan application claims the XXXX account was is in my name -- this is not my account, and that the loan carried a 500 % interest rate!! I called XXXX MANY times over the weekend to warn them and try to get them to block the inbound transfer or freeze the account and get law enforcement involved. They wouldn't even transfer me to anyone who could help ( more about that in a second complaint I'll file after this ). When no attempts to work with XXXX ( over multiple hours ) were helpful, and multiple attempts to call Mountain Summit Financial were successful, I filed a complaint on Mountain Summit Financial 's website. I finally reached someone at Mountain Summit Financial today who said they would review my complaint and get back to me with next steps by Wednesday -- They were able to open a fraudulent account in my name and issue funds in under 30 minutes over a holiday weekend, but can't be bothered to sort out a crime in the same amount of time... I'd very much appreciate your help investigating this company.
01/26/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • AZ
  • XXXXX
 Web
I applied over the phone for a short term loan in XXXX for {$700.00}, and more recently in XX/XX/XXXX for {$500.00} with the stated agreement that I would be able to pay it off incrementally with the agreed upon minimum payments being toward the principal, with the company to be owed the remainder as interest due within the payment period up to when the principal was paid. after a period of 6 months, wherein I was still receiving notices for payments owed and automatic withdrawals from my bank account. I found this odd because six months should be more than enough with the payments I had been seen being deducted to cover both the principal, As well as any interest. I contacted them only to be directed to an outsourced call center, who was only able to send me limited details for the loan, which that showed I had somehow put my digital signature on a loan agreement that instead stated I had agreed to a loan with an over 800 % annual interest rate wherein that the minimum payments were to cover the financing, and that I would need to manually submit ADDITIONAL payments to count towards the loan principal. This was/is in direct contravention of what I had agreed upon over the phone with the agent who submitted the loan. It is currently six months since the loan was issued, and I have paid into the loan for the full amount of the principal, and nearly an additional 100 % of the loan principal in financing fees and interest. I also discovered that unbeknownst to me, The previously completed loan term the year prior where the principal was {$700.00} and with the previously agreed upon terms, I had ended paid over {$2100.00} over several months without realizing. The company has refused to acknowledge my attempts to correct this issue and address their fraudulent and predatory conduct. They have undermined my financial security over a significant period of time, and have compromised my ability to even keep food on my table. The loan terms are purposefully obfuscated, and the information provided by their loan agents is/was outright falsified. I have been offered no recourse for this, aside from " buyer beware ''. Had they been forthright about the true loan terms, I would not have agreed. Instead, they took advantage of someone with limited information resources and with an extremely limited time frame of action, and lured them into an agreement under false pretenses.
03/22/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • FL
  • 32221
 Web
Dear Lender, It has come to my attention that payday lenders must be licensed by the state of Florida in order to offer loans to its residents. Since your company has no license in my state, the loan contract I have with you is not valid. Under Florida statutes, usury is defined as the charging ( whether paid or not ) of interest that exceeds 18 percent on loans, lines of credit, advances of money or any obligation of amounts up to {$500000.00}, and that exceeds 25 percent for transactions involving amounts totaling more than {$500000.00}. Although I am not legally required to do so, I am willing to repay the principal balance of this loan. To date, I received a deposit of {$900.00}, and have had XXXX bi-weekly withdrawals of between {$310.00} and {$230.00} debited from my account. This results in a principal balance of {$1900.00}. This results in an overpayment of {$1000.00}. At this time I am requesting a return email acknowledging that my loan has been paid in full. Also, I would like a refund of the {$1000.00} overpayment. A refund check of {$1000.00} should be mailed to me at the address you have on file. I hereby revoke any and all ACH authorizations with your company from debiting any of my personal accounts, per Federal law, Regulation E Section 205.10 Pre-authorized transfers. I revoke any and all wage assignments I may or may not have signed with your company, I no longer authorize you, your company, or your affiliates to attach any part of my wages or contact my employer for your collection purposes. I have notified my employer about this matter so any attempts to do so on your part will be rejected. I demand that any contact be made through email only. I will need everything in writing to keep accurate records of all communication as per instruction from my Attorney General 's Office. I prohibit you or your affiliates to contact me via telephone at my place of employment or my home telephone number. I also prohibit you from calling my references listed on my loan. I must also inform you that I will be filing complaints with the XXXX XXXX XXXX, the Federal Trade Commission, and Floridas Attorney General 's Office. I expect a response from your company no later than 5 days from the above date regarding this matter. This response may only come via US Postal mail or email. No telephone contact is permitted. Sincerely, XXXX XXXX
02/01/2023 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • CA
  • 90038
 Web
On XX/XX/XXXX I was looking online for a loan and I came across this one apparently I have my information through them before but I never actually got a loan I hastily applied then when I accepted I noticed my bank account information was from 3 years before. I panicked and immediately called them the next morning trying to at least change the information they told me I had to wait XXXX business days to wait for it to return to them and that when they receive it back theyll reach out and I would have to do a new application because it during XXXX XXXX XXXX XXXX XXXX holidays i understand the slight delay but by XX/XX/XXXX they still hadnt contacted me about anything and one the portal on their website was already saying my first payment was due on the XXXX. So I called again asking about that because I hadnt even received the funds so why would be expected to pay back while Im the middle of waiting for it to return to them? The customer rep said to disregard and that they wouldnt charge that date. They said it was still awaiting return to them by this point this is already XXXX weeks or so at this point & nothing i called again on the XXXX and they implied that maybe the bank kept it because I owed money?!! And that I have to contact the bank ( XXXX XXXX XXXX ) to get them to send it back to them? even if I owed the bank I didnt owe them {$800.00} so where would the rest of the money go? And I currently work at a bank Mind you the account closed in XX/XX/XXXX and the loan was sent their allegedly on XX/XX/XXXX over 2 years after this account got closed. now its XX/XX/XXXX I havent received any phone calls except some emails now saying Im behind on payments and that Im past due on a loan I never even received. Im afraid this site is a scam or very sketchy one of the customer reps actually argued with me the interest rate was extremely high for just {$800.00}??!! And then to not even receive it the money anyway Im scared their gon na try to put this in collections & mess my credit up more. They arent even calling to say I owe just sending emails because the account is closed thats linked to the application I havent received the money they claim to not have gotten it back & since they cant charge that closed linked account theyre now saying Im behind on payments and this is attempt to collect a debt. Please help something about this site is not right.
07/27/2017 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • WA
  • 99216
 Web Servicemember
Golden Valley Lending BBB File Opened : XX/XX/XXXX Business Started : XX/XX/XXXX Business Started Locally : XX/XX/XXXX Business Incorporated : XX/XX/XXXX in CA Phone : ( XXXX ) XXXX Web : www.golden-valley-lending.info Category : Questionable Activities Complaint On or about XX/XX/XXXX I obtained an online loan for originally XXXX XXXX Dollars ( {$1000.00} ). I was not aware of the astronomical interest rate of 720 %, that would result in my final payout would be close to {$5000.00}. After the fact ; I did research on this institution and found out they are a Tribal entity. I was not aware of this fact. There are several complaints against this lending institution, as I have given an example of the BBB below. Government Action Golden Valled Lending, Inc. On XX/XX/XXXX the Consumer Financial Protection Bureau ( CFPB ) filed a complaint against Golden Valley Lending , Inc., Silver Cloud Financial , Inc., Mountain Summit Financial , Inc., and Majestic Lake Financial , Inc. Case # XXXX. The complaint from CFPB alleges that, The companies deceived consumers by collecting debts they were not legally owed. The CFPB also alleges that the four lenders could not legally collect on these debts because the loans were void under state laws governing interest rate caps or the licensing of lenders. The CFPB alleges that the lenders made deceptive demands and illegally took money from consumer bank accounts for debts that consumers did not legally owe. The case is currently pending. XXXX XXXX XXXXXXXX Here are the two payments that I have done up to now ; Pmt Number : XXXX Pmt Date : XX/XX/XXXX Pmt Mode : ACH Fee : {$300.00} Principal : {$50.00} Total : {$350.00} Pmt Number : XXXX Pmt Date : XX/XX/XXXX Pmt Mode : ACH Fee : {$280.00} Principal : {$50.00} Total : {$330.00} I called Golden Valley Lending to find out what the pay off would be if I paid early. For a loan remainder of {$850.00}, my pay off value is {$1100.00}, which I will pay on XX/XX/XXXX. I was not expecting such a high interest rate, thinking my loan would be about paid off by now, if not paid off. I was in for a huge shock. I made a mistake once and will not ever make that mistake again, it was supposed to be for emergency purposes. Remedy Sought : I would like to recoup some of the interest rate that was/is charged on this loan. This practice is highly questionable in my opinion.
08/27/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 78681
 Web Servicemember
Approximately three months ago ( i.e. XX/XX/2019 ) I began receiving SMS text messages suggesting that I had a delinquent loan. The messages were vague, but after receiving several of them, I called the number from which they originated. The person at the other end identified herself as an employee of Golden Valley Lending, and asserted I had taken a {$700.00} loan from the company she represented. I had, until that day, never heard of Golden Valley Lending, and definitely had not taken a {$700.00} loan from anyone. I said as much and, after a short exchange, determined the call was a phishing scam, and hung up. Since that time, I have received not less than 8 calls from Golden Valley Lending per week, originating from numerous different phone numbers. The most recent two are : * ( XXXX ) XXXX * ( XXXX ) XXXX I've blacklisted each new number as I've received the calls, which all adhere to the following format ( paraphrased ) : Golden Valley Lending : " Is [ My Name ] available '' Me : " This is [ My Name ] '' GVL : " This is [ fill in name ] with Golden Valley Lending. We're calling to discuss the status of your account '' Me : " I do not have an account with you ; I've never opened an account with you. '' GVL : " That's not what our records show. '' Me : " I can't account for your records, but we don't have anything to discuss. '' GVL : " Good luck with that. These calls will continue. '' I have repeatedly asked to be removed from their call list, and been denied. I have repeatedly asked for a written record of my debt, and have never seen one. I have received one printed letter via USPS, again vaguely suggesting I need to address some kind of debt-related issue but without any account number, amount, clear indication that the letter is an attempt to collect a debt, advisory of my rights, etc. It seemed to be merely a form letter that looked like it was designed to get me to call their office. I have checked my credit reports with three agencies to confirm no debt has been reported in the amount Golden Valley Lending has asserted. I have received no official attempt to collect a debt, and my credit score remains unblemished even though I've been ignoring these calls, more or less, for months.
04/11/2018 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MO
  • 63026
 Web
On XX/XX/XXXX, I received a letter from : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX The letter stated that I was delinquent on a loan. I was instructed to pay the amount due by the due date. If payment was not received I would be considered in default. The letter further stated that if I did not notify them within 30 days after receiving the notice that I disputed the validity of the debt or any portion thereof, the lender would assume the debt was valid. No loan information was provided in the default letter. I never have nor would I ever apply for a loan with XXXX XXXX XXXX, which I believe is an online payday lender. I contacted the company using the site provided in the letter ( XXXX XXXX XXXX XXXX ) using the Contact Us feature and notified them that I did not apply for loan through nor did I receive funds from their organization. The organization did not accept my notice that the debt is not valid. In follow-up correspondence that I received, the following information was included regarding the invalid debt. Customer Information Loan Information Original Amount : {$1000.00} Fee on Appl. : {$300.00} Payment Due : XX/XX/XXXX Application Date : XX/XX/XXXX Origination Date : XX/XX/XXXX While my social security number and address were correct, all of the other information provided by XXXX XXXX XXXX is not. More specifically, phone numbers, e-mail, payroll, bank, and employer information is not correct. I do not have a XXXX XXXX XXXX account nor have I ever worked for XXXX XXXX XXXX XXXX XXXX failed to do its due diligence ( e.g., credit bureau report ) that would have confirmed that I am not the borrower. My situation is identical to the allegations, more specifically Collecting loan payment which consumers did not owe, noted in the action taken by the CFPB against XXXX XXXX XXXX on XX/XX/XXXX. I did not apply for a loan with XXXX XXXX XXXX. I did not submit any of my information to the organization nor did I sign any loan documentation. This company needs to be shut down for its inability to confirm the identity of its borrowers and aggressive collection efforts against individuals that I have not applied for credit with them.
01/31/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • AZ
  • 85254
 Web
In late XX/XX/2021 I had fallen behind in monthly bills and was seeking some relief. I went to what I thought was a direct-contact website where I would apply for a loan directly with a lender. Turns out I entered my information into a clearinghouse site and received several XXXX emails in the space of a few hours. Mountain Summit Financial was one of those respondents and I clicked on their page to apply. I was shunted through what appeared to be a VPN type system, hitting several redirects before coming to a final page where all I had to do was verify my information and the loan amount would be disbursed. I do NOT recall signing a loan with SIX HUNDRED NINETY PERCENT INTEREST, nor would I have knowingly signed such terms. They were removing more than {$270.00}. every XXXX weeks, but now my bank account is frozen due to fraud that I no doubt incurred as a result of that original clearinghouse site. After removing the payment a number of times ( 4 payments would have repaid the {$1000.00}. principal and given XXXX more than {$92.00}. in interest ) I thought the debt would have been repaid, but the fifth payment came out and I started calling. Six times I called between XXXX and this week. One time i got through and I was told the XXXX financial instruments are " non-negotiable beyond original disbursement of funds. '' Following these calls, I noticed that the clearinghouse site added some fine print stating that loans originating from tribal financial services may have high-interest terms. This is a XXXX XXXX doing this, and if they are knowingly doing this to people, the whole shebang ought be shut down. As you can imagine, I can not afford to be saddled with a debt like this for five years. I am recently divorced and XXXX and I have a mountain of debt following my ex-husband wringing me out and setting me off to dry. I don't even have access to my bank account, partially as a result of this payday loan, and the website that I accessed their services through. Please help.
02/16/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • FL
  • 33025
 Web
Letter sent to the lender ; Dear Lender, It has come to my attention that payday/ lending are illegal in my state. Therefore, the loan contract that I have with you, according to my state 's laws, is not enforceable. Although I am not required to do so, I am willing and have repaid the principal balance of the loan. I have been in contact with the Florida state XXXX XXXX XXXX XXXX and they have verified that your company is not governmentally regulated and is not valid to uphold. I hereby revoke any and all ACH authorizations with your company from debiting any of my personal accounts, per Federal law, Regulation E Section 205.10 Pre-authorized transfers. I have closed my account with XXXX to protect my interest in this matter, per instructions from The State of Florida XXXX XXXX XXXXXXXX. I also revoke any and all wage assignments I may or may not have signed with your company, I no longer authorize you, your company, or your affiliates to attach any part of my wages or contact my employer for your collection purposes. I have notified my employer about this matter so any attempts to do so on your part will be rejected. I demand that any contact be made through US Postal mail or email only. I will need everything in writing to keep accurate records of all communication as per instruction from my Attorney General 's Office. I prohibit you or your affiliates to contact me via telephone at my place of employment or my home telephone number. I also prohibit you from calling my references listed on my loan. I must also inform you that I will be filing complaints with the XXXX XXXX XXXX, the Federal Trade Commission, and Florida Attorney General 's Office. I expect a response from your company no later than 5 days from the above date regarding this matter. This response may only come via US Postal mail or email. No telephone contact is permitted. Sincerely, CC : Federal Trade Commission XXXX XXXX XXXX Florida State XXXX XXXX
02/22/2022 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NE
  • 68130
 Web
On XX/XX/XXXX I received a 1099-C indicating that Mountain Summit Financial Inc. had written off a debit of {$1000.00} of which I never requested or received. Upon receipt of this form I called Mountain Summit Financial to report this fraud and was provided the following information : When asked why I have never received any statements regarding the opening of this account, request for payment, or the delinquency of alleged loan payments, I was informed that Mountain Summit Financial is an on-line only institution and would have sent emails to the fraudulent email address used in connection with opening this fraudulent account. When asked why I am unable to see any credit inquiries on my credit history regarding this fraudulent account, I was informed that Mountain Summit Financial does NOT use the XXXX major credit bureaus when decisioning to provide loans. When asked how Mountain Summit Financial performs required verification checks, also known as Know Your Customer or KYC controls as required by federal regulation to ensure it is actually doing business with the correct person, I was told that additional detail could be provided during the fraud investigation. Employees provided instructions on how to file a complaint with the Fraud/Compliance department and indicated that additional details regarding how this account was opened would be provided as part of the internal investigation. I have requested an amended 1099-C form and although am still in the process of obtaining one, I am concerned by the numerous lack of controls that this financial institution has in place to prevent the perpetration of identity fraud. I have no idea where they individuals received my information ; however, financial institutions should do a better job of protecting all consumers. Additional Information : Mountain Summit Financial Inc. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX CA XXXX TIN : XXXX Phone # : XXXX
06/05/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Incorrect information on your report
  • Account status incorrect
  • MI
  • 49120
 Web Older American
I have continued to receive communications by e-mail for several payday loan companies saying I still owe money which I went through a payday loan relief company to payoff any that I did have and that has all been completed over 2 years ago. I feel as this whole scam of payday loans is unfortunately somehow allowed to continue as they probably figure that people forget and will probably give up and pay what they say. Also my husband and I went through bankruptcy which was completed last XX/XX/XXXX and there were some loans that were applied in the bankruptcy but the companies never pursued in a timely manner with the bankruptcy rules and then were not included. I must admit all of this is very confusing. The payday loan relief company we went through was XXXX XXXX XXXX, phone XXXX and at that time XXXX was the person handling our case. Everything was paid in this plan. XXXX had a Revocation of Authority to Contact Third Parties and if any companies tried to do this it is considered a violation of the Right to Financial Privacy Act, 12 USC 3401. Just as a note ; GOVERNMENT ACTION Golden Valled Lending, Inc. On XX/XX/XXXX the Consumer Financial Protection Bureau ( CFPB ) filed a complaint against Golden Valley Lending , Inc., Silver Cloud Financial , Inc., Mountain Summit Financial , Inc., and Majestic Lake Financial , Inc. Case # XXXX

The complaint from CFPB alleges that, The companies deceived consumers by collecting debts they were not legally owed. The CFPB also alleges that the four lenders could not legally collect on these debts because the loans were void under state laws governing interest rate caps or the licensing of lenders. The CFPB alleges that the lenders made deceptive demands and illegally took money from consumer bank accounts for debts that consumers did not legally owe.

The case is currently pending.

Thank you for reviewing my information :

11/20/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • FL
  • 326XX
 Web
On XX/XX/2020, I called Mountain Summit Financial customer service to make a partial payment on a loan. After requesting to make an early partial payment to reduce my amount owed, the agent informed me that she could only accept full payment to pay off the loan or increase my payment to the scheduled payment day, which was in 8 days. I explained that I wanted to make an early payment because of the high compounding interest of 776 % and requested to speak with a management member because it didn't make any logical sense that I couldn't make a partial payment. She replied, " I am the floor manager. '' I then requested to speak and have the name of the office director. She replied, " I am the manager and can't give you the name of the director. '' I then requested the names of : Chief Executive Officer Chief Financial Officer Chief Financial Office Head of Operations Head of Consuming Lending Director of Customer Compliant She refused to provide me the information. So, I filed a complaint with the XXXX XXXX XXXX because the company didn't provide consumers an option of paying off loans early. I have taken loans from various companies that offer their customers the option of paying off loans early. After reading my contract, the documents didn't include wording about clients not making partial earlier loans. I requested an email or call from management or corporate offices, such as the CEO, CFO, Compliance Office, or a member of the board of directors. Fourteen days later, I haven't received a response from a board of directors or management. Several days ago, I spoke with a customer service rep at Mountain Summit Financial to request all of my signed documents inorder to provide copies to the Consumer Financial Protection Bureau. Twenty days after requesting my financial documents, I haven't received any paper work to add to this compliant.
06/26/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't contact lender or servicer
  • IL
  • 60617
 Web
I received an email from Mountain Summit Financial about me being preapproved for a loan so I contacted them about getting a loan but at first they were trying to charge me way too much interest in the loan but then they agreed to a better price and I was supposed to be paying them two payments of XXXX. The first payment was due on XX/XX/2017 and the second payment was due on X/XX/2017, but today I was going to tell them they can just take the XXXX that is due on X/XX/2017. But, due to my surprise when I typed in their website publications popped up from the Better business Bureau and other government sites saying that Mountain Summit is not licensed to conduct payday loans or collect on them and that they are currently being investigated by the BBB. The Washington State Department of Financial Institutions urges consumers who have gotten payday loans from Mountain Summit Financial to contact the Federal Trade Commission to report identity theft because of the nature of the personal information that has been collected by this unlicensed company. Because according to them that have not right to issue payday loans or collect on them. So today on X/XX/2017 I contacted Mountain Summit Financial to ask them about these allegations and their current investigation and to get clarity on their situation because I currently have a loan with them and I do not know if my information is safe or if this loan is legal. However, they would not answer any of my questions and so I informed them that I would be contacting the BBB and the FTC to figure this out. In the case that they are not properly licensed or certified to conduct this type of business I want my loan to be forgiven and I want insurance that they will not use my information in any type of way.
04/27/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Was approved for a loan, but didn't receive the money
  • HI
  • 96816
 Web
XXXX XXXX XXXX sent me an email to get approved for a loan. I was approved for {$1000.00} on Monday, XX/XX/XXXX but accidentally gave them the wrong routing number due to the fact that my bank had changed names from XXXX XXXX XXXX Bank to XXXX XXXX XXXX Bank so I thought the routing numbers had changed. I discovered this on Wednesday, XX/XX/XXXX when I hadnt received my money. I called them right away and corrected the routing number. They told me that they would wait for it to be rejected by the wrong routing number bank ( XXXX XXXX XXXX Bank ) and then resend to the correct routing number bank ( XXXX XXXX XXXX Bank ) when it came back to XXXX XXXX XXXX. I received a voicemail from XXXX XXXX XXXX on Friday, XX/XX/XXXX to call them to verify my bank account number and routing number. I called them and spoke with a XXXX who then called my bank with me on the phone. She verified my account information with my bank. She then stated that she needed to call her underwriting department. She did just that and came back on the line and said the loan had been denied. I asked why and she said that I would be receiving an email with the reason. I received the email several minutes later. It states that they could not verify my bank information?? I then tried to talk to a supervisor but she just made more excuses. In that time frame on Friday, XX/XX/XXXX I also received another invitation to sign documents for another loan from XXXX XXXX XXXX. Which was also denied. I want to pursue this legally. I feel what they did was illegal and was discriminatory. Thank you, XXXX XXXX
08/07/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 07701
 Web
On XX/XX/XXXX, I was short cash due to recently moving, and I had no money. My credit was taking a hit due to all the expenses I was taking, I could not get a conventional loan. I asked for a {$1500.00} loan to tide me over. Unfortunately, to my error, I did not read the contract involved, and I was glad to have money. I didn't realize that their interest rates were over 300 %. My account was credited for {$1500.00} on XX/XX/XXXX. For a {$1500.00} loan, they were expecting me to pay less than {$5000.00} by the end of XXXX. For {$1500.00} borrowed, these scumbags took three amounts of {$270.00} on XXXX, XX/XX/XXXX, and XXXX, making a total of {$830.00}, 55 % of the amount borrowed paid back to them within six weeks of the deposit. They want roughly {$4000.00} more back by XXXX for {$1500.00} wired to me in XXXX. As a result of these payments to these pieces of CRIMINAL SUBHUMAN XXXX, my XXXX rent for my apartment is not yet paid in full, and I worked very hard to get this apartment.. These terms are excessive and criminal, and I should not have to be financially crippled over a {$1500.00} loan, with 55 % of the amount borrowed taken out of my account within six weeks. I tried to renegotiate the terms, but they said that all terms were non negotiable Because rent is late and I do not want a repeat of this, and I closed my bank account to get a new one. XXXX XXXX is a piece of criminal subhuman trash that hides behind an XXXX XXXX to hurt people. Given that half of the amount borrowed was paid back, I want to renegotiate the terms of my remaining balance...
11/09/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • SC
  • 291XX
 Web
I foolishly accepted a loan from XXXX XXXX XXXX in the amount of {$1400.00}. XXXX XXXX XXXX is a predatory payday loan lender. The payment schedule is {$490.00} per pay day which is extreme. Per South Carolina law ( where I reside ), payday loan lenders can only charge up to {$15.00} per {$100.00}. On a {$1400.00} loan, the fees collected should be {$210.00}. On the XXXX XXXX XXXX website within my account portal, the link to the payment schedule does not work nor does the link to my loan documents. It is impossible for me to see when this loan will be paid off. I do know that paying {$980.00} per month ( on months with two paydays ) or {$1400.00} per month ( on months with three paydays ) is because I am being charged an excessive, bordering illegal interest rate. XXXX XXXX XXXX preys on individuals in financial difficulties. It is disgusting, appalling, greedy and should be illegal. They hide behind tribal laws to take advantage of consumers with few choices. I fully accept that I must repay the {$1400.00}. I also accept that I should pay the {$210.00} fee for a total of {$1600.00}. I do not accept that I should be paying {$490.00} per payday!!!! At that rate, I will never get out of this cycle which is what " companies '' like XXXX XXXX XXXX hope for. I want to settle my account with the following payment schedule : {$200.00} per payday beginning XXXX XXXX. I will make 7 payments of {$200.00} with a final payment of {$210.00}. My first payment will be XXXX XXXX with my final payment made on XXXX XXXX. I want my account marked Current/Good Standing.
07/22/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • AZ
  • 85051
 Web
When I began the loan application process I was given misinformation about the cost of the loan It's {$900.00} I was told that I would be charged a total of {$130.00} for borrowing the {$900.00} a total. later when I called in to inquire about it the loan I was told that I have 17 more payments which doesn't make sense considering my first payment was like {$130.00} and the second payment was over {$200.00} I called in to check and they told me that it was basically going to cost a lot in interest for the loan so I'm having to pay off the entire thing at {$850.00} this XX/XX/XXXX When they spoke with the representative after getting the loan and inquiring about the cost and the misinformation that I received I was told that no I'm wrong The person told me correct and that it was in the contract paperwork that I signed I did not see any of that if I had I would have known that they aren't a true financial institution interested in helping people that they're only interested in lying people so they can turn profit and I never would have done business with them That's false marketing lying using your customers for a number so you can pad your pockets And how was that they don't even report to the credit bureaus which is my fault cuz I forgot to ask that question but I mean come on if you're going to super overcharge me and use me to turn profit you might as well at least report to credit bureaus so that I might get something good out of it This is a waste time stressful XXXX and I hope your company receives the karma they are due
11/15/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IL
  • 608XX
 Web
On XXXX XXXX, 2017, I received a text offering a payday loan. Since I was in financial need at the time, I clicked on the link in the text and filled out the online form. I then received a phone call from a woman at XXXX XXXX XXXX who walked me through the steps to get approved for a {$1000.00} loan. When I asked the rep how much this loan would cost me, she informed me that with the interest, the total amount to pay back was {$1100.00}. I received an email stating that my loan was approved and the funds were on the way. After making my initial payment of {$330.00}, I noticed that the loan balance had not decreased very much, so I contacted the company. A rep informed me that only {$50.00} of my payment went to the balance and that the rest went to interest. The rep then emailed me an interest statement that I " allegedly signed '' agreeing to an astronomical interest rate of over 600 % and that the cost of the loan was actually {$4000.00}! I never signed this interest disclosure and was not ever made aware of anything that was included on it. After further review of the disclosure, I realized that my name was n't even spelled right on the document and the electronic signature, with my name spelled incorrectly, was time stamped for XX/XX/XXXX at XXXX. The loan approval email was received on XX/XX/XXXX at XXXX. How could I have signed something at XXXX when the loan was already approved and the funds were being transferred at XXXX. I never saw this disclosure statement nor did I sign it when the loan was initiated.
04/29/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 02131
 Web
I contacted this company to see what help they were providing customers like myself during this pandemic. The best they would do is place one payment at the end of my payday loan, which is no different from what they would do as one-time courtesy outside of this worldwide pandemic. I told the representative that I was unable to keep up with these payments. The representative offered no help. The representative went on to say that missed payments would be subject to the terms and agreements documented in the contract. In speaking with a friend about it and describing the loan I was in, the person informed me that payday loans are illegal in Massachusetts given the high interest rate that exceeds the lending requirements of the state. I was also informed that this loan falls under predatory lending and violates Massachusetts law. I went to the Massachusetts website to obtain more information. The website did have information stating payday loans being illegal in Massachusetts. The original loan amount was XXXX dollars. The company is withdrawing more than XXXX dollars out of my checking account every two weeks. The interest rate on this loan is 584.6071 % and I'm paying close to 700 dollars per month, most of which is interest. When I took out this loan, I did not realize how high this interest would be. In the end, I will pay more than XXXX dollars for a XXXX dollar loan. I've already paid the original loan amount back with interest. I can not keep up with these payments. What are my options?
10/30/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IL
  • 604XX
 Web
I accepted a payday loan of {$300.00} from XXXX XXXX XXXX on XX/XX/XXXX this year. When I accepted the loan I was told that {$360.00} would be the total amount I would pay back. I have payed approximately {$280.00} of the {$360.00} amount I was told I needed to pay back. After receiving an advance notice of an upcoming {$96.00} withdrawal scheduled for XX/XX/XXXX, I took a close look at my current principal balance and saw that my {$280.00} payback amount had only reduced the balance from {$360.00} to {$330.00}. I found that most of my payments had covered finance fees undisclosed at the outset of the loan. Some of these fees were in as high as {$85.00} per {$15.00} borrowed. At such an interest rate, I would have to pay them more than {$3000.00} in total for my {$300.00} loan, which I can not afford. Shocked, I did some research on XXXX XXXX XXXX and discovered that they are not licensed to conduct business in the state of Illinois ( where I live ). In addition, their finance fees are far in excess of Illinois laws that cap such fees at {$15.00} per {$100.00} borrowed. Illinois law states that loans from lenders who conduct business without a state license or whose interest rates violate state law are null and void. Im wondering what actions I ought to take next. Ive already talked to my bank and had them deauthorize the automatic withdrawals from the lender. Im worried about collection agencies that may try to collect a debt on a loan thats void under Illinois law.
11/09/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CO
  • 80237
 Web
To whom it may concern : on XX/XX/18, I looked up a lender that would not use a credit score to qualify ( to avoid denial ). I needed a " hardship '' loan to pay rent as I didn't have income for 2 months due to losing employment. I was approved rather quickly at a 37 % loan rate and received the {$1000.00} I requested ( to pay rent/avoid eviction ). The XXXX XXXX Transaction was : XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TRN # XXXX RFB # I did not receive any loan terms documents from them within this approval process. Last week on Friday XX/XX/18, they withdrew a payment of {$200.00}. Today XX/XX/18, they withdrew {$330.00}. The next payment will be {$320.00}, {$300.00}, {$290.00}, {$270.00}, etc. This payment of {$330.00} just took my auto loan out of my checking account. Which prompted my call to them to ask what my rate was on this loan, the agent didn't know what a " rate on a loan '' even was. I asked if she can send me my loan terms. I received it immediately with the following details. The APR on the loan shows 666.2935 %, amount financed {$1000.00}, Finance charge {$3000.00} Total payments {$1000.00}. Being from a XXXX XXXX background - If I saw this, I would of looked for other resources to get out of my financial situation I was in. In addition to this matter, I am a single mom and this ended up putting me into more hardship than I was in prior to calling them for short term help. I need help as this is Pred
01/07/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • MA
  • 02703
 Web
To Whom It May Concern, I was looking on XXXX for a loan to cover some educational expenses ( I am in XXXX school ) and have reached my federal loan limit. I applied to and was accepted to " XXXX ''. I read the fine print as it was stated only to be stunned that when I was " approved '' for the loan the information returned was not consistent with the original agreement. I was approved for a XXXX dollar loan and the returned information that was falsely returned stated that I was responsible for an interest rate of : " 894.8297 % '' besides being a decimal point, it is a violation of the " Usary act '' to charge this amount of interest. Additionally, it stated I incurred a finance charge of " {$2800.00} '' ( for a XXXX dollar loan ) and a total amount of payments of " {$3700.00} ''. This is insane! I am going to my bank tomorrow to close the account for good. I am calling this company tomorrow to indicate that I want to return the loan in full immediately! Furthermore, this arbitration agreement states the company is " Silver Cloud Financial , Inc. is an economic development arm of, wholly owned by, and controlled by the XXXX XXXX XXXX XXXX XXXX ( the " Tribe '' ), a federally recognized and sovereign XXXX XXXX XXXX Tribe. This means that your loan is provided by a sovereign government, and the proceeds of the business fund governmental services for the members of the Tribe. ". I am not a XXXX XXXX and this surely can not be legal.
01/17/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 074XX
 Web
I requested a loan from XXXX XXXX XXXX in XX/XX/XXXX and was approved for {$300.00} on the XXXX of the month. Every two weeks {$100.00} was taken out of my account and I was notified a couple days before every withdrawal, but when I tried to contact the company and access my account on their website to keep track of the withdrawals and the payment schedule I was denied access. I finally got through to a customer service rep weeks later and told them my problem. They set up the prompt for me to access the account and told me my ridiculously high interest rate. I was then able to see all of the scheduled payments all the way to XXXX of XXXX. I called back the rep and I had a lengthy discussion about why are all of these payments scheduled to be withdrawn. She told me the payments are to cover the interest i agreed to went I took the loan. I told her I was unaware of this and would n't have agreed to this if I knew, especially since the loan was for such a small amount. She told me I could pay off my loan at anytime, by paying twice what I borrowed. I do n't think this is fair and I 'd love for someone to look into what can be done for people like me who are being preyed upon in their time of need. I wanted a loan to assist with my car 's engine issue which is already {$4000.00} and for me to get {$300.00} and have to pay back almost {$2000.00} plus, that I did n't even borrow should be considered a crime. Please help me!!!
04/05/2017 No
  • Payday loan
  • Charged fees or interest I didn't expect
  • NJ
  • 07306
 Web
After receiving XXXX pay day loans with incredibly high interest rates in the XXXX 's, it has been brought to my attention that these loans are prohibited in my state of NJ, where there is an annual cap on interest of 30 %. after paying off my first loan I was promised a lower interest rate for being a returning customer but it has actually raised by about 53 %. I have reached out to Silver Cloud with a cease and desist letter revoking their right to charge my bank account or contact my employer, as well as closing my bank account outright for extra protection. I have reached out to the company multiple times via phone and email with no reply regarding the topic of closing my account. My loan information is as follows : Silver Cloud : Amount Borrowed = {$1100.00} Interest = 871.844 % ( *as a returning customer I was promised lowered interest rates ) Paid ( as of XX/XX/2017 ) = {$750.00} Amount of principle paid = {$110.00} Principle Remaining = {$990.00} Amount Borrowed = {$800.00} Interest = 818.124 % Paid ( in full on XX/XX/2017 ) = {$2100.00} Amount paid on interest = {$1300.00} Shortly after my C & D letter, I started receiving emails from " collection agencies ' threatening to take me to court for loans with companies I 've never had as well as phone calls and texts for " get out of payday loan debt '' companies. Please assist as I 'm currently paying $ 1200+ a month in fees for these outrages loans!
07/27/2019 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • WI
  • 535XX
 Web Servicemember
On XXXX XX/XX/2019 I was sent three emails from XXXX asking if I was applying for loans. I responded, NO I was not. I received a letter, dated XXXX XX/XX/2019, from Silver Cloud Financial Inc. notifying me of an unresolved balance on " my '' account. The letter did not have any amount, just an account number. I called the number on the letter ( XXXX ) and spoke with XXXX ( supervisor ) on XXXX XX/XX/2019. I gave her the account number on the letter and she said I would have to give my Social Security Number. I refused and said this account was fraudulent setup without my consent. She said I would have to email : XXXX. On a side note : the XXXX phone number had been calling my cell multiple times each day since XXXX XX/XX/2019. I emailed on XXXX XX/XX/2019. They responded back on XXXX XX/XX/2019 requesting their " Identity Theft Victim Complaint and Affidavit '' form to be completed along with sending copies of my personal identifiable information ( PII ). I received another letter dated XXXX XX/XX/2019 stating that 'If you do not pay the amount by the next due date your loan will be considered in default '' The letter did not have any amount or due date listed. It also stated that " unless you notify us within 30 days after receiving this notice that you dispute the validity of this debt or any portion our office will assume this debt is valid. ''
08/22/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • MO
  • 63368
 Web
I received a letter ( in mail ) from Golden Valley Lending ( 'GVL ' ) regarding the pending default on a loan. I have never had a loan or done any business with GVL. I called the customer service number and they indicated it was a for small unsecured loan of {$1000.00} distributed via ACH on XX/XX/2019. No such distribution was received and I believe that, if the distribution ever occurred, it was done fraudently to another individual using my information. Per directions, I initiated a complaint with the complaint department at GVL. They have indicated that the actions have been placed on hold for 30 days for supporting documentation to be provided. Since that point I have initiated fraud alerts with the credit reporting agencies ; am working to provide the requested information including a filed complaint with my local law enforcement agency. In addition, I am in the process of filing an Identity Theft report with the FTC. Personally, I believe that the loan may never have occurred and GVL was using the letter and other actions as part of a larger scam. I have no evidence of this, however, I have read several accounts online, including this site, of others having this problem with GVL. My understanding is that filing this complain will allow me to see what documentation GVL has with regard to the alleged loan.
08/20/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • FL
  • 33186
 Web
I was very unfortunate enough to come across this company for a short term loan I needed when I lost my job to pay bills. I took out a loan for $XXXX to pay for the bills, and was under the impression that I would make monthly payments on the loan. What I later found out is that the payments would come out every two weeks and would basically cover interest with very little going towards the principal, I made 3 payments of $XXXX towards this loan and still owed over $1000 after the fact. The lending practices of this company are predatory, and they lock you into payments that go well beyond the principal and normal interest rates which I verified and are highly illegal in the state of Florida on top of the fact that they are not even legally registered to conduct business in this state they have no license. To date, I have paid back twice the amount I have borrowed, and am expected to pay three times the amount of what was borrowed. This company is praying on individuals who have an immediate need and turn this nerd into an ongoing. Financial hardship. Charging close to 300 percent interest on their loan. You can not gather information from their website on your loan, get any documents anywhere and can barely contact them whatsoever. This is unethical and should be considered illegal practices by this organization.
01/07/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 08619
 Web
I was browsing for personal loan at XXXX and was matched to ascendloans. XXXX was stating at its website that the maximum loan interest was XXXX percent. Also, I knew that it is a crime in NJ to issue a loan for more than XXXX APR, ( The criminal usury limitations ( N.J.S.A. 2C:21-19 ). The company was charging me {$XXXX} every Monday. The loan number XXXX was issued on XX/XX/XXXX in the amount of {$XXXX}. They charged my account for XXXX times in the amount of {$XXXX}. Once it exceeded XXXX percent I called them and realized that they were charging XXXX percent. I paid {$XXXX} and closed the loan. Before they told me that they were reporting the activity to credit agencies. When paid off and it was not reported to agencies, I called them and they changed their initial statement that they were reporting to credit agencies. It was clear, they XXXX mislead me. They claim that as XXXX companies they are exempt from state laws and they can charge XXXX percent for the loan. According to the Federal Court decision XXXX, XXXX, XXXX it was ruled out that online XXXX payday lenders must comply with state interest rate limits, licensing laws and other state laws, and can be sued through their officers for injunctive relief if they do not. XXXX XXXX XXXXXXXX
02/07/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Was approved for a loan, but didn't receive the money
  • MI
  • 48439
 Web
On or about XX/XX/2023, I submitted a loan request and it was received and processed by Ascendloans.com. It was approved and funding would be complete by XX/XX/2023. I noticed in my final loan docs, I could not make any changes, only submit? Once submitted, I went through to print my docs and discovered Ascend had my routing number incorrect? I immediately contacted Customer Support and spoke with a Rep, who stated not to worry, once the Loan rejected for incorrect routing, they could resubmit again. Only XX/XX/2023, I noticed my online Ascend account, my loan was funded? I first contacted my old banking institution and confirmed the loan did attempt, but was rejected back to Ascend. I contacted Ascend and spoke with another Rep " XXXX '' who stated he could walk through resubmitting my information. A few minutes later, " XXXX '' stated the loan rejected? He said I would receive documentation shortly. The rest of submitted documents explain the process and timeline that reflects Ascend LIED about the rejection letters and a then, once I submitted a complaint to the XXXX, they sent a Adverse Action stating they only rejected my loan, stating my " Bank was not compatible ''? I want me FUNDS as I was approved for immediately!
02/17/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IN
  • 471XX
 Web
In XX/XX/2018 I was loooing for a company to borrow a XXXX $ from quickly. I filled application out on line and a man called me we talked about the loan And he told me Id pay it back every 2 weeks on my payday and the fee was XXXX $ to borrow the XXXX $ so the total amount was XXXX to pay back. The first payment came out and I paid XXXX $ and then I got a email saying I owed XXXX XXXX So I looked on line first and it has a place to see payment schedule but when you try to open that page the website wont let you look at it. So Ive called 2-3 times and cant get anyone to answer phone I used the chat service online and was transferred to service department and no one ever responded. I dont know how to get out from under this loan now. I made the 2nd oaymen And now I owe XXXX $ And Ive already given them XXXX $ toward a XXXX $ Loan. Each 2 weeks with this large payment only XXXX goes toward principal. Such a rip off. I was told the loan total to pay back was XXXX now its going to take thousands to pay back and I cant even see exactly what the true payment schedule is. Im willing to pay the principal off immediately and be done with this horrible company I do not want to give them anymore of my money for what they call fees
01/18/2022 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • CA
  • 93638
 Web
XXXX I agreed to apply for a loan {$1000.00} XXXX I get a direct deposit of only {$450.00} XXXXACH {$65.00} applied to interest only XX/XX/XXXXACH {$65.00} applied to interest only XX/XX/XXXX-ACH {$65.00} applied to interest onlyXX/XX/XXXX-ACH {$65.00} applied to inteerest only I inquire about the loan, only to find that any payments made was to interest and my principal stayed the same amout. Also the orginial 669 % apr has been changed 772 % apr Outrageous!!! sent an email like the website instructs you to do when you want loan deatils. NO RESPONSE!!! Yesterday I accessed the website to and setup a customer account. Only to find all these documents that got sent to an email that I use only for my XXXX and to access the internet with my XXXXXX/XX/XXXX I never agreed to withdrawls from my bank account but the contract says " to revoke this I have to tell them my option of how I want to make my payments. '' So what I understand the money taken from my bank account is only for their interest and the loan needs further instruction for repayment details??? Also federal and state laws dont apply to them, so they can change the terms of my loan and what I agreed to. The " XX/XX/XXXXlands '' what does that mean XX/XX/XXXX
01/07/2022 No
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Struggling to pay your loan
  • MA
  • 010XX
 Web
Payment Date Status Amount Principal Interest Fees XX/XX/XXXX Returned {$210.00} {$0.00} {$210.00} {$0.00} XX/XX/XXXX Paid {$200.00} {$0.00} {$200.00} {$0.00} XX/XX/XXXX Returned {$210.00} {$0.00} {$210.00} {$0.00} XX/XX/XXXX Paid {$210.00} {$0.00} {$210.00} {$0.00} XX/XX/XXXX Returned {$210.00} {$26.00} {$190.00} {$0.00} XX/XX/XXXX Paid {$210.00} {$21.00} {$190.00} {$0.00} XX/XX/XXXX Paid {$210.00} {$18.00} {$190.00} {$0.00} XX/XX/XXXX Paid {$210.00} {$14.00} {$200.00} {$0.00} XX/XX/XXXX Paid {$210.00} {$12.00} {$200.00} {$0.00} XX/XX/XXXX Paid {$210.00} {$10.00} {$200.00} {$0.00} XX/XX/XXXX Paid {$210.00} {$8.00} {$200.00} {$0.00} XX/XX/XXXX Paid {$210.00} {$6.00} {$210.00} {$0.00} I have tried to call them to settle the debt. the first lady said i could settle the debt for the amount I had gotten for the loan which is XXXX. I have already paid this company nearly double XXXX $ has already gone to them. I currently not working and am looking for a job. This also did not show up on my credit report of them checking my credit or even reporting it to the bureaus. I would like this to be taken care of but I do not know what to do. They told me i still owe them another XXXX XXXX that is double of what I borrowed.
03/31/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • MA
  • 018XX
 Web
Golden Valley Lending sent me a letter dated XX/XX/2020. I received the letter from Golden Valley Lending on XX/XX/2020. The letter stated that there was an unresolved balance on the account. I called Golden Valley Lending on XX/XX/2020 @ XXXX. And spoke to XXXX a customer service representative at Golden Valley Lending to inform him that I had been the victim of fraud and that my identity had been compromised. He stated the the funds had gone into a XXXX XXXX XXXX account but couldnt disclose the amount. He immediately asked me to send an email to the complaints department. On XX/XX/2020 I was contacted by Golden Valley Lending XXXX XXXX VP of Golden Valley Lending Complience via email at which it was disclosed that the loan was taken out for the amount of XXXX dollars. The email had an affidavit attached for me to fill out and notarize. Since my correspondence with Golden Valley Lending I have done the following : 1- Contacted my bank to confirm any fund transfers from Golden Valley Lending. There were none. 2- Contacted XXXX Police to file a report 3- Contacted XXXX XXXX XXXX to see if there was an account opened in my name. There was no account in my name opened. 4- Contacted credit bureaus
02/27/2019 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • CA
  • 92503
 Web
I have a {$1000.00} loan with XXXX XXXX XXXX that was initiated on XX/XX/2019, with my first payment being made on XX/XX/XXXX. The payments are extremely high and extremely frequent. They call it an installment loan but in effect it is a payday loan that circumvents the California {$250.00} limit on payday loans because they are a XXXX XXXX XXXX. However, they still collect payments on paydays rather than monthly. At the start of the repayment plan, each payment every 2 weeks surpasses {$300.00}. I knew this when I accepted the loan and knew money would be tight however I'm reaching a point where payments of this frequency are going to cripple me. I've had to miss work to get dental work done. A monthly payment at a lower amount would be much more manageable for my current financial situation. Otherwise I don't know what's going to happen in the next month. These payments could spiral me into inescapable debt, largely due to the biweekly collections resulting in over $ XXXX/month due. I simply can't afford this right now, but I want to avoid defaulting. I don't want to be in a situation where I'm taking out further loans just to pay this one loan back. I need help.
11/24/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • SC
  • 29680
 Web Servicemember
I began the application process of applying for a loan through Mountain Summit Financial online. However, when it got to the point of signing documents, I decided that I would not go with proceeding with the application, therefore I did not sign the documents. However, I received an email on XXXX/XXXX/17 from Mountain Summit explaining that I was late on a payment for a loan I " supposedly '' received from them. Because I never signed the documents, I never received a deposit from Mountain Summit Financial in either of my accounts that I hold with XXXX, however they charged my account with a return fee because they tried to retrieve funds that were not there. I checked my bank account records, both my checkings and savings, to ensure that I did n't miss anything and I have n't. I also tried to log into the Mountain Summit Financial portal, using the forgot password link, but it could not find an account associated with the email address Mountain Summit Financial used to contact me about the overdue payment. This whole situation is not right, and fraudulent, and I am unsure how they received my signature and my bank account information. This is really concerning.
03/29/2017 No
  • Payday loan
  • Charged fees or interest I didn't expect
  • CA
  • 95610
 Web Older American
I received a payday loan from XXXX XXXX XXXX for {$900.00}. I called them to arrange repayment in XXXX installments of {$310.00}, {$310.00}, {$310.00}, and {$270.00}. I was shocked to learn that they had lied, and changed the repayment terms to 20 payments of {$310.00}! That is over {$4500.00} dollars, an interest rate of 700 %. This is illegal in California as usury, but they claim to be exempt from State laws because they are on tribal land. This company has received hundreds of complaints and is banned from doing business in some states like Washington. Please help me, I did not know this company was engaging in fraudulent and deceitful practices. They outright lied about the terms of this repayment. They are preying on unsuspecting people who are desperate to pay their bills. They should not be allowed to be in business. I 'm sure you have received other complaints like mine. My daughter is very ill, I am paying all our expenses, and I can not comply with these outrageous terms. These people are liars and not to be trusted. I am changing my bank account so they can not take {$310.00} from me very 2 weeks, which I never agreed to. XXXX XXXX
02/12/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • NV
  • 89117
 Web
On or about XX/XX/XXXX I borrowed XXXX dollars. I was required to pay XXXX my first payment which only covered XXXX dollars of my principal balance. If I were to pay off in full it was about XXXX. I have noticed that XXXX dollars is already well over my 25 % gross monthly income which according to Nevada is against the law. I had to asked to skip a payment XX/XX/XXXX and I was granted it due to me not being paid. My income fluctuates weekly, since I am hourly and not paid during time off or holidays. I asked on or about XX/XX/XXXX to skip my next payment on theXX/XX/XXXX but was denied due to they are already pushed back the loan and offered me to pay XXXX instead. I can not afford that, so they put me down for that payment. I told them I am having a hard time paying it off and they just didn't seem to care. I shouldn't be required to pay this loan back or be threatened when my next payment does not go through. As they broke the Nevada law according to the below information. I will never apply for a payday loan again. XXXX XXXX XXXX XXXX XXXX XXXX Loan Terms : Maximum Loan Amount : 25 % of expected gross monthly income Loan Term : 35 days
08/31/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 92571
 Web
On XX/XX/XXXX received a letter from XXXX XXXX XXXX stating that I have a loan with them and to summit a payment but there is not payment amount or loan amount. I contact and spoke with XXXX I give her the account number XXXX and I told her that I never open this account. I ask her when this acct. was open she said that was open and XX/XX/XXXX but she wo n't give me the loan amount or information. She also told to send a letter to XXXX XXXX XXXX XXXX to dispute the account because was due to Identity theft. Today XX/XX/XXXX I called golden valley and spoke with XXXX and explain what happened he verify the account of total of {$1200.00} I told him that was not me, the person that open that account and needed to dispute all charges because he wo n't give me any information of that person that open the acct. I called XXXX to verify my report and they said that XXXX XXXX XXXX summit 2 inquiries. Also Today XX/XX/XXXX XXXX XXXX XXXX XXXX called to collect the debt. I told him that my that spoke with him in the morning and told him that my identity was stolen and already file a police report and he said collections will continue and hang up.
10/13/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • KY
  • 41017
 Web
I took a loan for {$700.00} on XX/XX/2017 via the internet. I made arrangements to have the payments taken directly from my checking account. I made 2 successful payments. I was contacted via e-mail to notify me that my next payment was being made. It is then when I noticed that my payments of {$240.00} and {$230.00} had resulted in a remaining balance of {$810.00}. I still had not received a paper or digital copy of my agreement. I tried logging in and they made that difficult to do. I called and the would not tell me or provide me with fee information or an APR. I persisted and they e-mailed me the document. I was transferred to a supervisor, she then revealed to me that only {$35.00} of each payment went to my loan. I attempted to make payment situations with a lower APR/Fee they refused. Since this is a company that is not on United States soil, they feel that they do not have to abide by US laws. My interest rate is 860.5428 % APR and I only learned that number after 45 minutes and being placed on hold several times. This company, legal or not is deceptive at the least and should be avoided at all costs.
04/08/2017 No
  • Payday loan
  • Charged fees or interest I didn't expect
  • MI
  • 49417
 Web
CONSUMER LOAN AND ARBITRATION AGREEMENT Lender : Golden Valley Lending , Inc . XXXX, XXXX, CA XXXX Phone Number : XXXX Fax Number : XXXX Consumer : XXXX XXXX, MI XXXX Loan Type : Installment Loan Number : XXXX TRUTH IN LENDING DISCLOSURE ANNUAL PERCENTAGE RATE FINANCE CHARGE AMOUNT FINANCED TOTAL PAYMENTS The cost of your credit as a yearly rate. The dollar amount the credit will cost you. The amount of credit provided to you or on your behalf. The amount you will have paid after you have made all payments as scheduled. 760.6361 % {$1500.00} {$500.00} {$2000.00} Amount of Payments When Payments Are Due XXXX {$170.00} XX/XX/2017 XXXX {$160.00} XX/XX/2017 XXXX {$160.00} XX/XX/2017 XXXX {$150.00} XX/XX/2017 XXXX {$140.00} XX/XX/2017 XXXX {$130.00} XX/XX/2017 XXXX {$130.00} XX/XX/2017 XXXX {$120.00} XX/XX/2017 XXXX {$110.00} XX/XX/2017 XXXX {$100.00} XX/XX/2017 XXXX {$100.00} XX/XX/2017 XXXX {$92.00} XX/XX/2017 XXXX {$85.00} XX/XX/2017 XXXX {$77.00} XX/XX/2017 XXXX {$70.00} XX/XX/2017 XXXX {$62.00} XX/XX/2017 XXXX {$55.00} XX/XX/2017 XXXX {$47.00} XX/XX/2017 XXXX {$40.00} XX/XX/2017 XXXX {$32.00} XX/XX/2017
12/16/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • AZ
  • 85018
 Web
XX/XX/2020, I received multiple emails thanking me for applying for loans. Later that night, I also received notices from credit bureaus that XXXXXXXX XXXX XXXX had accessed my credit files. Due to the Thanksgiving holiday, I could not contact anybody until XX/XX/2020 and i went to a local XXXXXXXX XXXX XXXX branch. They said YES, someone had applied for credit through them and they ran my credit. They acknowledged that their XXXX AZ branch was the one who did it. They gave me a phone number of their corporate office to dispute this XXXX. I called and they emailed me an affidavit to refute the inquiry. They said that they would get with all credit bureaus to remove the inquiry. On XX/XX/2020 I received an email from Mountain Summit Financial stating that my first loan payment was due ( account xxxxxx ). I called MSF up and they said I needed to email my complaint to XXXX and they would get back to me at their leisure. A loan for {$1000.00} was taken out in my name, using my SSN, MY Address, but not the banks that I use. I did not authorize the Credit pull, nor did I apply for any loan.
01/29/2018 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • MI
  • 48336
 Web
InXX/XX/2017 I signed up for what I initially believed would be a payday loan from XXXX XXXX for XXXX dollars. Just enough to pay my rent. When I initially agreed to the loan, it was presented in such a way that I was made to believe that I would make four large payments and the loan would be paid off. It appeared that I would pay around 200 dollars for a XXXX dollar advance, which I was okay with. However, after the four payments were made they kept taking payments out of my account in the amount of 150 - 250 dollars per check, with only 35 - 45 dollars going toward the principle. That is when I realized what it was that I had actually signed up for. At that point, my only option was to pay off the principle, something that was nearly impossible to do when they were taking XXXX dollars a month from my check before I even saw it. This loan has cost me around 2600 hundred dollars so far and has made me perpetually late on all of my other obligations, destroying my credit in the mean time. This has also kept me in a payday cycle that has made it nearly impossible to stay afloat.
05/21/2017 No
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NH
  • 03079
 Web
On Thursday XXXX XXXX , 2017 @ XXXX XXXX I spoke to a representative o f Majestic Financial and I was told that my payment scheduled for XXXX XXXX , 2017 would pay off my balance on my account. I requested all communication be in wrting and to cease & desist all phone calls in an email that the supervisor had given me if I wanted to dispute the debt. I sent the email as instructed on XXXX XXXX and I stated I was disputing this debt and i stated that if they feel as though I owe anything, to send me a letter in writing with my pay off balance. I received a phone call from their call center the following day, XXXX XXXX @ XXXX and I can provode cipies of my phone redords if needed. I also received a letter with no balance and threatening to take action against me if I do n't pay my balance. Under the Fdcpa, if a consumer disputes the debt, my understanding is the creditor has to send validation of debt and the balance owed. I requested this in writing within 14 days as instructed and have yet to receive anything outside of this letter
11/04/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • IN
  • 46311
 Web
In XXXX of 2020 my children and I tested positive for XXXX. I missed quite a bit of work and needed money fast to cover bills. I unfortunately came across a website for Majestic Lake Financial. The interest was high but I was desperate and the appeal was I would have the money the next day. I borrowed {$1100.00} from them. They have been deducting payments bi weekly directly from my bank account since XXXX. I mentioned this to my boss and he did some research and found that this type of loan is illegal in the State of Indiana. Indiana has a cap on interest rates of 71 %. They are charging me 528.0063 % for 8 months. I have already paid them {$1500.00} to date. I am not looking to receive any money back. I borrowed the money and I am responsible for paying it back, however they're charging me 528.0063 % interest which I am seeing now is illegal. I have more than paid the loan back. I have paid the principal and well above the legal amount of interest. I am looking for some clarification of my rights in this matter. Thank you for your time.
08/18/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • SD
  • 575XX
 Web Older American
My Daughter took out three pay day loans online from three different agencies. One was called XXXX XXXX, In XXXX XXXX, and the third was XXXX XXXX XXXX. She ended up being late on all three accounts. All three online loan companies do not follow the regular mandated rules by the state on which the loan originated. Instead they were all three routed through different reservations and all were charging 7.9% interest daily 2,883.5% interest rates per year. When I called to make restitution's for these loans only one company agreed to take a check from her father. I am a little confused by this, it should not matter who is paying the debt along as the debt is being paid.Would like to see the online lending loan sharking business to follow the state's guidelines where the loan was originated. Hence a Drop Down box on the state. If you are borrowing from XXXX, XXXX, XXXX,etc. They could charge you no more interest than the state would allow. I was sick to my stomach that in America predatory lending practices would be allowed to survive.
10/24/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IN
  • 46218
 Web
This loan was obtained in 2017 and due to being laid off in XX/XX/2017 the loan was eventually defaulted. My bank account at the time was extremely negative and the bank closed the account. At some point, I did try the payment arrangement thing but couldn't quite keep up, as I was working off {$130.00} a week in unemployment from XX/XX/2017 - XX/XX/2017. Once I returned to work in XXXX, I tried again with payment arrangements but my bills were so far behind, again I couldn't not keep the arrangement. Since then, the account has been sold to XXXX XXXX, they have been reaching out to me by email but I'm Leary as I have no idea if they are legit to collect any monies from me. XXXX is saying I still owe {$630.00} and the initial amount borrowed was {$600.00}. I'm confused how the balance is still high and they received many payments from my account before the bank closed me out. I would like this balance wiped clean as they have been paid back and some interest payments. I am willing to NEVER borrow from these people again.
08/22/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • SC
  • 29405
 Web
IMPORTANT : THIS IS NOT A NEW COMPLAINT. INSTEAD THIS IS CONSUMER WANTING TO AMEND THE RECORD THAT THE PRIOR CFPB COMPLAINT # XXXX ( WHICH IS CLOSED AND UNABLE TO BE AMENDED ) HAS BEEN 100 % RESOLVED BY THE LENDER, GOLDEN VALLEY LENDING. Approximately 1 week ago, I was contacted by XXXX XXXX who is VP of Compliance for Golden Valley Lending. From our first conversation approximately 1 week ago, Mr. XXXX was very professional and allowed me to share in detail my complaint. He kept me up to date as he conducted research regarding my loan. Yesterday, just as Mr. XXXX had said would occur my checking account received the exact amount of money that had been my original concern. As the Customer, I feel satisfied and am happy to have this matter be fully closed. I very much wanted the CFPB record to reflect that Golden Valley Lending, thanks to the persistent follow up and efforts by Mr. XXXX, did step up and have my appreciation for doing the right thing to resolve this matter completely. Sincerely, XXXX XXXX
08/18/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IN
  • 46060
 Web
I needed money and looked for a loan. I signed up for a loan XXXX at the end of XX/XX/XXXX via internet I received a mailing days after- it stated XXXX for XXXX pay off with 4 payments - just like i was told on the internet. I went to website to sign up XX/XX/XXXX at no time did they show 20 payments I signed up for XXXX and pay off of XXXX Now they say I signed up for 20 payments - that I have 16 more payments. I went to my bank to stop the business getting anymore money - i paid my 4 payments. I did received money XXXX on XX/XX/XXXX - which was not the agreement. The internet stated XXXX I at no time saw that I had 20 payments and 743.4707 % loan rate in total it would cost me almost {$3700.00} This is a scam- I called and they refused to show me what I have paid and gave me the run around. If you look them up they have been sued I am an XXXX and fell for this trap. I paid out of my XXXX XXXX XXXX acct - XX/XX/XXXX {$340.00} XX/XX/XXXX {$290.00} XX/XX/XXXX {$280.00} XX/XX/XXXX {$260.00} I have paid XXXX
07/07/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • CA
  • 95350
 Web
I received a billing statement ( XX/XX/2017 ) about a loan that was taken out in my name. The company is " Majestic Lake Financial ''. The letter insinuated that the company had been corresponding with me but I had never even heard of this company until the statement was opened. Curiously, the bill was lacking an amount owed, requesting me to call for a billing amount. I called the company ( XX/XX/2017 ) and the representative ( XXXX ) informed me that a loan had indeed been taken out in my name in XXXX of 2017, no exact date. I called back later that day to get more details about the loan and was uncomfortable with the line of questioning. The person on the phone was asking me personal questions such as birthdate, SSN. I refused to give my SSN. I pulled a credit report ( XX/XX/2017 ) and " Majestic Lake Financial '' does not appear anywhere on my credit, no inquiries or listed open/closed account. As of ( XX/XX/2017 ) I have filed a police report at my local police station.
03/21/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • NJ
  • 07017
 Web Older American
On XX/XX/XXXX I made arrangements to payoff an old loan at a discounted amount of {$400.00} contingent on a re-loan which I was told was approved. Payment of the {$400.00} would be made on XX/XX/XXXX At no time did I authorize an automatic withdrawal of the {$400.00} from my checking account. I was to call on XX/XX/XXXX and at that time process the payment and process the new loan. On XX/XX/XXXX at XXXX I reviewed my checking account to see that an automatic withdrawal of the {$400.00} had taken place. I telephoned the company and spoke at at least ( 10 ) different people indicating to them that I had not authorized an automatic payment and requested that the transaction be stopped and or reversed and the {$400.00} be restored to my account. They indicated they had made a mistake by not informing the withdrawal would be automatic and they could not issue the new loan or stop/refund the {$400.00}. This was a typical bait and switch and that the {$400.00} was gone.
08/09/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • IL
  • 604XX
 Web
I have 16 payday / installment loans. I live in the state of Illinois. I was not aware that, by law, I should not have been allowed to have more than three & that they should not total more than 22.5 % of my income. Why 16 loans? Because I was constantly trying to catch up one loan with another, thinking that once I brought the one down, I would be able to take care of the new one. Well one led to another and then another, all at astronomical expenses to my wallet. I recently found my checking account in the negative, because I just plain and simply could no longer handle the juggling act. I need help. I didnt even realize that I had 16 loans, until I really began trying to get to the bottom of my financial crisis. Is this legal for companies to continually extend loans to me, without verifying whether or not I was at the maximum loan amounts for the state of Illinois? How can I get all of this debt off of my back? Is there help out there for my situation?
09/19/2017 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • NV
  • 89103
 Web
I have entered into a debt management program and I had let the company know this by leaving a comment here and leaving a message on their " Contact us " form on their website. I also had my previous funds recovered through my bank ( which was completed the week of XX/XX/XXXX ) because they should not have taken funds out after I had entered into a repayment agreement with XXXX XXXX XXXX ( which was done at the end of XX/XX/XXXX of this year ). Since then I have been getting phone calls and emails from them and I recently found out via a call checking site ( I do n't answer numbers I do not recognize ) that they are currently being investigated by the CFPB due to unscrupulous business practices. XXXX : XXXX Now I am not sure that I need to pay back what I owe but I wish the company would stop. I wish I had known earlier that this company is under federal investigation because I would not have done business with them if I had been aware of that.
10/09/2020 No
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • SC
  • 29212
 Web
Mountain Summit Financial deposited money into mine and my wife 's checking account on XX/XX/20 in the amount of XXXX. That was not requested nor authorized. This had happened one time before with this company and my wife spoke with them back in XXXX about it. They are doing this thinking we won't notice it and then have to repay them the money with interest a ridiculous interest charge. This is fraud plain and simple. When my wife spoke to them back in XXXX they insured her that it was flagged and it would not happen again. Well here it is, it happened again. I also spoke with my bank and they said on their side it is nothing they can do, the only thing we would be able to do with them is close our checking account and open another account, which means we would have to change our info with all of the other companies that we have set up to do our bills and our work direct deposits, which we would only do as a last resort. This needs to stop.
06/06/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • MA
  • 01420
 Web Servicemember
I recently had my credit information researched by a ID credit protection company and they informed me of the following information. I have never applied for a payday loan. Some one has used my name or SSN without my knowledge or approval. I don't understand how this could happen without me being contacted for approval. On XXXX separate occasions. If I had not had my information researched I would have never known. Your Social Security number and/or name has been found associated with a new non-credit loan. Merchant XXXX : XXXX XXXX XXXX Merchant Location : XXXX XXXX, CA XXXX Mailing Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, California XXXX Customer Support : XXXX Fax Number : XXXX Email : XXXX Merchant Phone Number ( XXXX ) XXXX Loan Date : Unknown Loan Amount : {$850.00} Loan Status : Collections Loan Date : Unknown Loan Amount : {$900.00} Loan Status : Collections
07/25/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CA
  • 92405
 Web
My cousin required bail money so I applied for a loan, I got approved for {$900.00} dollar loan on XX/XX/18. According to my payment schedule I was going to end up paying back XXXX XXXX dollars. I called to the company to make payment of XXXX dollars back on XX/XX/18, I asked for my balance after the payment, they said it was XXXX ... I said why if the loan was only XXXX dollars and there shouldn't be much of an interest. I received a new payment schedule and its broken down over a 5 month period. After calculating the new installment plan its not XXXX dollars that I will be paying back, but {$950.00} This company loan sharks consumers ... my interest rate per year was going to be 743.2627 % and they make it difficult to actually payoff the amount. When I talked to a representative I asked them questions and they lied and mislead in order for them to sell me the loan
08/01/2020 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • FL
  • 337XX
 Web Servicemember
This ties in with my complaint against XXXX XXXX XXXX. The first time, someone tried to take out a payday loan from Golden Valley Lending in my name and have the money go into a XXXX XXXX XXXX Account that does not belong to me. I called Golden Valley Lending and let them know that the account is NOT mine. They stoppped it that time and I let them know to deny any other loan going to that account that is not mine. They said they'd make a note of it. This afternoon, I received an email that it was done again and still going to the same XXXX XXXX XXXX account. I tried calling but they're closed on Saturdays. The loan was approved and the scammer will now get the money transferred into their XXXX account. I didn't initiate this loan. The XXXX XXXX XXXX XXXX is trying to steal from me again and Golden Valley Lending isn't doing anything to stop them.
02/09/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • CA
  • 91752
 Web
I received a loan through Mountain Summit Financial on XX/XX/XXXX. I had paid 5 payments in the amount of {$300.00} each. I was qualified for an increase to {$2100.00} on XX/XX/XXXX. I made one payment to date of {$320.00}. I was informed by my attorney that these installment loans are illegal in the state of California and he successfully was able to get me a full refund of the amount of interest I had paid over the course of the loan. With this loan the remaining principle balance is {$250.00}. However, a recent loan before this was paid over the amount loaned to me on XX/XX/XXXX for {$1200.00}. The total payment made to this loan initialized on XX/XX/XXXX was {$2400.00}. An over payment on the principle was made, therefore {$1200.00} should be returned to me. To offset the amount owed ... {$1000.00} should be returned to me.
05/08/2017 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • AK
  • 99507
 Web
On XXXX / XXXX / 17 I was approved and given a loan in the amount of {$700.00} with the understanding that the pay off amount would " not be much more than {$700.00} '' The answers I received were very vague and misleading. Come to find out the actual pay off for the {$700.00} was well over {$2000.00}. Once I realized I attempted to return the {$700.00} they 'd already transferred to my account but they denied my request saying I would need to pay the finance fees and give them {$910.00}. This was the next day XXXX / XXXX / 17 . I feel as if though this is not just as I did not realize what I was agreeing to and attempted to correct the mistake the next day but they would not allow it. I attempted to find a copy of the loan agreement to add to this complaint but I have zero access to any agreement via their website
11/10/2020 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 08054
 Web
Mountain summit Financial attempted to collect a debt from me which I never applied for nor did I receive any proceeds from. I attempted to resolve with them via phone on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. As requested I emailed complaints@mountainsummitfinancial.com and did not receive a response. On XX/XX/XXXX they sent me an email asking for multiple pieces of information. Due to the fraudulent nature of this situation my local police in XXXX XXXX NJ directed me to enter a Identity Theft report with the XXXX XXXX NJ Police Department ( phone-XXXX ). The Case Number is XXXX. The police have instructed me to not provide any additional information to Mountain Summit Financial at this time. I can get no resolution to my situation. When I call they insist I email and my emails go unanswered.
01/22/2018 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • AZ
  • XXXXX
 Web
I applied for a small personal loan online. I was directed to XXXX XXXX XXXX. I was misled and misinformed by the agent who spoke with me. I was never told about the interest being {$3100.00} on a {$1000.00} loan. I also feel like the online form that I signed has been altered or changed. The payment schedule was not posted. I never would have signed that. This seems completely fraudulent and misleading. I can not afford {$3100.00} on a {$1000.00} loan. I have closed my checking account to stop this company from collecting an insane amount of money for the amount loaned. There was no transparency with regar to their gouging practices. Shameful business. This business obviously preys on people down on their luck financially and then robs them via their bank account. Do NOT do business with them. They are thieves.
09/16/2017 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • NJ
  • 07002
 Web Older American
I took out a {$600.00} Loan online. I did not expect to have make payments of {$210.00} with {$30.00} going to the principal and the remaining the money going to the interest in the amount of {$180.00} a month. In addition to this loan is expected to be paid back by XX/XX/XXXX. The amount I will have paid back will be {$2400.00} for a loan of {$600.00}. I have not made a payment yet but I am expected to make a payment on XX/XX/XXXX. in the amount of {$120.00} {$90.00} going to interest and XXXX going the prinicipal. I know this is illegal to charge such a large interest on a small loan. I intend to contact my bank to stop the withdrawal of money to this company. I would like this high interest to be eliminated to pay this loan back in the amount of {$600.00} not {$2400.00} I have been deceived by this company.
11/30/2021 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 070XX
 Web
I received a loan of {$1200.00} and signed the documents while XXXX and not reading the details. After receiving the loan I noticed the payback amounts were astronomical. I then looked at what the payday loan laws of my state were and these loan payback amounts are way above the state of NJ laws on how much a lender can charge in interest. This company claims to be exempt from state laws due to their tribal affiliation, however they are using the tribal law affiliations to thwart state laws and to act as a predatory lender. I do not mind paying back the principal loan but the interest they are asking for of over 500 % is absurd & should be illegal. I also question their true tribal affiliation. This is criminal in my opinion especially since I was XXXX when signing the document.
11/16/2017 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • IN
  • 47401
 Web
I took out an {$800.00} loan from XXXX XXXX XXXX in XX/XX/XXXX and since then have paid more then that amount and will continue to pay more then 3 times that amount before the loan is paid off. I was not able to view the paperwork for this loan before it was officially given to me and was not able to look at it for awhile afterwards either. There was always something wrong with my login information. When I finally was able to get into my account I seen that I would have to pay over {$3000.00} before the loan was completely paid off. I did not know that the interest was that high. Since XX/XX/XXXX I have paid over {$1000.00} already. I would like to not have to pay anymore money to this company since I have already paid back the loan in full.
09/29/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • WI
  • 54301
 Web Servicemember
Account # XXXX As of today XX/XX/23, I am revoking my authorization for automatic withdrawal authorization from XXXX XXXX Checking Account # XXXX at Bank Routing # XXXX. You will cease and desist from making a withdraws as of today, XX/XX/23 and any future dates. Your customer service representative may contact me at this email address : XXXX. You will cease and desist from making any attempts by phone call, or text message to my phone number on any documentation you have in your possession related to my account. I am willing to make an offer of {$330.00} to settle this loan on XX/XX/23 ( Account Paid in Full ). Thank you. XXXX XXXX XXXX XXXX Request was ignored and withdraw was made today XX/XX/23
10/27/2020 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • MI
  • 48312
 Web
I paid off a loan with Mountain Summit Financial , Inc. in the amount of {$1500.00} on XX/XX/20. When a representative, and subsequently a supervisor was asked the interest rate on tbe loan, they said repeatedly they did not know ot have access to the loan interest rate. They asked that I look it up myself. This is poor customer service, and upon being asked, a loan company should be able to disclose this information to a customer. I am concerned that they are failing to disclose. vital loan and interest information to customers. The supervisor I spoke with was XXXX XXXX This should not be happening to any loan customer. I was very dissatisfied with the verbal transaction that took place.
06/28/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • AZ
  • 85024
 Web
XXXX/XXXX filed dispute of loan XXXXpolice report signed by local XXXX and sent to company No communication XX/XX/XXXX turned over to true accord collections XX/XX/XXXX noticed collection company this was already disputed sent in the required information to the company they sent it back to golden valley No communication XX/XX/XXXX received email regarding the collection resubmitted all of the information and XXXX XXXX collection sent it back to Golden Valley XXXX XXXX received email from Golden Valley that all the docs I had sent over the year needs to be notarized emailed company back with questions no response XX/XX/XXXX received notice of collection with True Accord disputed again
03/28/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • AZ
  • 85711
 Web
On XX/XX/2019, there was a loan supposedly taken out under my name and social security number with XXXX XXXX XXXX. However, I never took a loan out with them. When I contacted them to see what was going on the representative on the phone asked me, " ... if I had been shopping around online for payday loans, because sometimes people go online to look at their loans and inadvertently take out a loan. '' I don't see how having a system where you can accidentally take out an extremely expensive loan is even legal. I don't recall applying with them and I certainly never signed any documents. Thankfully I caught it before too much damage was inflicted. This seems like it's a scam.
07/31/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 98178
 Web
Im at writing a complaint in regards to a loan ( for {$900.00} XXXX I took out with mountain summit financial. Spoke with XXXX ( XXXX ) and she said it will cost {$13.00} daily interest to my payments. I refuse to believe they can charge this much. Ive paid so much interest and they are stating I still owe {$1000.00}. I have asked for loan documents and they will not provide me with a copy. Im very upset that they operate this way. I dont trust this company ( if they are a real company XXXX My previous loan with them for {$900.00} Ive paid over 100 % in interest and Would like a refund. They wont send document/evidence of the loan to me at all and this concerns me.
01/03/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • AZ
  • 85713
 Web
I took out a loan had problems paying them back. XXXX XXXX has been allowing me to extend the loan and paying them back. I did a settlement plan with them for XXXX per month. In XX/XX/XXXX I asked if I could split the payment every to weeks. Which they agreed for the month of XX/XX/XXXX. I called today requesting if I could split once .again due to my financial circumstanes- I was denied. They have my checking account number and even offered my debit card information. I askef for a supervisor to plead my case. I simply asking to split XXXX every two weeks in which I get paid. I'm a XXXX with a XXXX XXXX and need medications to survive! Please help!!! XXXX
10/16/2019 No
  • Debt collection
  • Payday loan debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • CA
  • 95219
 Web
Today XX/XX/2019 I received a call from my father that structured settlement left him a voicemail at our church stating this message is for XXXX father and to contact XXXX. He contacted them back and XXXX tells him Im bouncing checks and it now involves them. This is unacceptable on so many levels. Also I never received anything in writing from the company the first time they called me and told me it was from mountain summit I set up a payment arrangement however I then called the original creditor and the guy didnt know who bought the debt so I stop the payment and they continued to go in my account and now they call my church this is outrageous
05/08/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • MO
  • 631XX
 Web
I recieved a debt collection notice from XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, c ; XXXX XXXX CA XXXX ; XXXX. I never borrowed any monies from them and so we called them. On the debt collection notice it does not have an amount due just that i have an unpaid balance with them. I called them and they would not release any information without a social security number and other information about myself. I would not release that to them because i have never heard of them and they will not release the information without it. They are threatening me in the letter they sent. I have never heard of this company, nor have i ever borrowed anything from them.
09/05/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • MI
  • 48375
 Web Older American
Received a letter from Golden Valley lending of XXXX XXXX XXXX California stating that I had taken out a loan and that said loan was in default and that I needed to make a payment or they would turn it over to collection. They also claim that they had sent other letters to me that I ignored Letter also stated that if I didnt contact them within 30 days they would consider this loan as valid. After numerous attempts to resolve this issue without disclosing my personal information I feel I must turn to you for help. I dont feel that I should reveal my social security number to a company that Ive never heard of let alone done business with
02/11/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't contact lender or servicer
  • AL
  • 36092
 Web
I am unable to receive PERSONAL CALLS on my job as which, has caused problems for me. I requested a CEASE TO DESIST effectively immediately from all telephone calls via my place of employment, family members, personal cell phone call, references, etc.. because right now I am enduring a personal matter to include the death of a love one, financial hardship, etc. but will do what is right as soon as my financial hardship ends. However, XXXX XXXX contacted my place of employment on today, XX/XX/XXXX at XXXX XXXX and turned around and contacted me via my personal cell phone on today, XX/XX/XXXX at XXXX XXXX. I have documentation.
05/25/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 98409
 Web
I applied for a loan of XXXX , but it wasn't entirely clear what the fees were until after I received the funds. I received a call, and the caller hastily went over the agreement which made it difficult for me to entirely understand what the fees were. On their website, my profile states that I have a monthly income of XXXX . They never requested a paystub or any kind of proof of income. I earn XXXX $ Bi-weekly and don't know how they came up with this number. I do not have the ability to pay back this loan with my current income. I would like to know what my options are and would greatly appreciate assistance with this.
06/25/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • OH
  • 435XX
 Web Servicemember
I entered intona repayment with XXXX XXXX and in XX/XX/XXXX, hey submitted paperwork to XXXX XXXX revoking their access to my bank account and to also stop contacting me and that all contact needed to go through my XXXXXXXX XXXX. I provided the name and contact info to XXXX XXXX. On XX/XX/XXXX, XXXX XXXX deducted {$360.00} from my bank account AFTER they received the revokation. They are now harrassing me and not contacting XXXX XXXX who has a Limited Power of Attorney. My bank returned the money to me as I disputed the transaction. However now, I am being harrassed and they will not stop calling or wmailing me.
08/09/2022 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • OR
  • 974XX
 Web Servicemember
I received an odd message that a claim is being filed against me in my county. They gave me a file number and said that they needed to verify my identity with my social. I told them that I didn't feel comfortable and they Said they would call my employer and find my location and send police. I told them not to call me again and send anything pertinent to me via mail. And please stop calling me. I feel like it is a scam. They wouldn't tell me who the original debtor was or anything. Their numbers are : XXXX and XXXX. I looked it up and it seemed like fraud but wanted to report. Thank you.
02/11/2022 No
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 95014
 Web
On XX/XX/2021, I received several emails from loan agencies saying loans in my name were funded. I ignored those messages because I didn't apply for any such payday loans, and I didn't want to be a victim of a phishing scam. Then, starting on XX/XX/2021, I started receiving messages from debt collection agency XXXX stating that I had an unpaid balance with XXXX XXXX I have never ever done business with XXXX XXXX or XXXX for that matter. I have emailed XXXX, XXXX, XXXX, XXXX, and XXXX several times stating that I didn't apply for any loans, but they keep emailing me for debt collection.
03/30/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • WA
  • 98133
 Web
I am from Washington state, XXXX, I was borrowed a money from XXXX XXXX XXXX institution a year ago about {$500.00} dollars on principal amount.I was paid the {$500.00} dollars in a short term period and they ask me an interest which is almost {$1000.00} dollars. This is beyond my situation. I didn't know about this lender before about their non license business which they are conducted in washington.This lender XXXX XXXX XXXX insult me by many call and I am asking now a serous investigation must be taken by this lender how they are working their business and their beyond interest charges.
05/26/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CO
  • 80011
 Web
On XXXX XXXX, I requested a payday loan online for the amount of {$800.00}. I was told the amount that was going to be took out of my account each pay period, {$210.00}, however the APR rate was not mention. I was told that when I log into my account I could see the loan and interesting rate. As of XX/XX/XXXX, that information was not given until XX/XX/XXXX on my account. In the state of Colorado it is illegal for a payday loan to charge over 36 %. This law was put in place XX/XX/XXXX. This is illegal for this company to charge me this total amount of over {$3000.00}.
06/02/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Money was taken from your bank account on the wrong day or for the wrong amount
  • WA
  • 985XX
 Web
I signed up for a loan and was told I was in charge of making payments which is no problem, I then received a notice that they withdrew XXXX from my account when the first payment was only supposed to be XXXX . I then signed on and looked and they have a XXXX dollar fee attached to all future payments. I never agreed to the taking the money out. And also come to find out they are not licensed in my state of Washington to be giving loans. They stated they are a tribe and can do what thet want but the attorney generals office says not they cant
11/15/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Problem with the payoff process at the end of the loan
  • MI
  • 48219
 Web
I received a {$300.00} payday loan from XXXX XXXX XXXX and have now made 4 payments on this loan. I called to find out the balance to pay off this loan and was told it was {$310.00}. This turned out that only {$15.00} was going towards the principle amount and the other amount I was paying was for fees applied on this small loan. I complained but was told this is how the loan payment works. This is insane and I want my fees returned or applied as paid in full. I will never borrow from this company or any other payday loan company.
01/03/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • MI
  • 49221
 Web
I received a loan in the amount of {$1000.00} and have already repaid {$1000.00} to date and the amount to pay the loan in full is currently over {$1100.00}. I am no longer able to repay these loans and per the State of Michigan Department of Financial Institutions the organization XXXX XXXX is not licensed to provide loans in the State of Michigan. Since this organization violates state and federal usury laws I do not feel that I am obligated to repay any amount over the principal borrowed which I have already repaid.
08/15/2017 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • FL
  • 32548
 Web
silver cloud financial charges a lot on there interest. I feel with the high interest this account would be pay off already. I have already pay XXXX on my loan. interest is very high. my fault for not looking at that more. the interest is 831.1206 %. I would like to have account pay in full and name removed from the website and company. I no longer want to be in that trap with high interest on a installment loan. I now understand them more and do not want to be part of that. please remove and correct. thank you
02/11/2019 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • MI
  • 49009
 Web
I applied for a small loan for under {$1000.00}. I was approved for {$700.00} from XXXX XXXX XXXX I was not told that there was an interest rate of 780 % before accepting the loan. I received the loan on XX/XX/XXXX, the loan balance has increased to {$910.00} as of XX/XX/XXXX. The first due date is XX/XX/XXXX in the amount of {$240.00}, and the second payment is due on XX/XX/XXXX for {$230.00}. In the span of the loan, it will cost {$2900.00} with payments due every 15 days. This clearly is not affordable.
02/02/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • RI
  • 028XX
 Web
So I applied for a payday loan through this company. The problem is their charging an insane 700 % interest on the {$850.00} loan so I'd owe {$4500.00} after all is said and done. They've insulated themselves pretty well claiming they're on tribal land and as such not subject to state laws. I remember seeing an article where your agency went after other similar companies for trying to illegally shield themselves against state usury laws. I'm not sure if the situation is the same here.
08/11/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • VA
  • 23518
 Web Servicemember
It was done today and I got the money today in my account. They initially stated that the payoff would be {$650.00} with the interest which did not happen. The interest rate on a {$500.00} is 831.1006 % and my ending balance that will be paid is {$2000.00}. It was all done online and I had no idea that it was illegal to do an online payday loan until I did my research ( which I should have done ahead of time ). I was desperate in need of money but had no idea what I was getting into.
08/11/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 02124
 Web
I was unaware that the terms of the loan were like this. The amount i pay biweekly is barely getting applied to the loan principal. The interest rate is a triple digit number. And after speaking with a representative the dollar amount gets higher after each payment and just digs you deeper into debt. I had no idea i would pay so much and if i did would not have signed the online forms. You pay 4 times as much as you borrow and interest rises everyday at an extremely high rate.
10/16/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 98466
 Web
I recently borrowed {$800.00} for XXXX XXXX. I have already repaid {$1000.00} back to them! They say I still owe them {$2000.00}!! I cant believe this is legal? I would have never agreed to borrow {$800.00} for {$3000.00}!! I was in a financial situation, yes! However, I wouldnt have accepted this loan!! This is crazy!! What is 919.3012 % Annual Percentage Rate? This cant be legal? This company takes advantage of the disadvantage!! Under any terms, Its unfair!!
10/11/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • VA
  • 20120
 Web
I signed up for the loan over the phone, I feel tricked as I did n't understand how much interest I would end up paying. I initially borrowed XXXX dollars, at the end of the loan I have paid nearly XXXX in 6 months. On XXXX XXXX I emailed the company stating I would no longer be paying interest on a loan that has been paid plus XXXX in interest. I recieved no response until XXXX XXXX when they took an additional XXXX from my account plus the monthly payment.
12/25/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • WI
  • 538XX
 Web
I received a letter on XX/XX/XXXX informing me that I had an unresolved balance, there was no amount provided, but I should make a payment. I have never heard of this company, let alone done any business with them, or any lender of this nature. A phone call to the number provided, yielded no further information without providing the last 4 digits of my SS number. I declined and asked for them to provide the balance information in writing. They declined.
05/22/2022 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • FL
  • 349XX
 Web
Covid-19 has caused struggles, and job lost also my family members returning home to my house because work is not available. It is hard to maintain all the people in the household now. I somehow have to deal with XXXX family members, much less keep up. I need help. The inflation of everything is unbearable and with everything that is going on I can not afford to pay the loan back .I am asking the company to forgive me and clear the debt please.
07/01/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • OH
  • 44144
 Web
i received a loan for XXXX they told me they would take out XXXX ever 2 week til i payed the loan off which after fee would be XXXX i made all payments and now they say i owe XXXX in interest fees i never even signed a agreement i looked it up and they dont have anything for my agreement to pay that much interest i was told it was XXXX what i would owe what can i do to get this taking care of my name is XXXX XXXX ph number XXXX XXXX XXXX
05/27/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CA
  • 94553
 Web
Loan for XXXX made on XXXX / XXXX / XXXX , Im strangling making payments for this loan due to health problems. I contact the company but there said that is nothing they can do, so I call a not-profit organization and they mention that in California is illegal that the charge so much in interested 737.7301 % and that his company is been sue for this sent reason, I was recommended to do a complaint. I can keep paying and I need help.
02/24/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • NJ
  • 07111
 Web Older American
I received a loan for {$1000.00} dollars on XX/XX/2021. However, the loan documents was not received until one month later. Once, I receive the document I saw that the interest rate too high but called and asking what will be my payout their told me additional {$930.00}. I told them that was too high and I will file complaint against unfair interest rate. However, I did not know this a payday loan I thought it was banking institution.
04/22/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 01821
 Web Servicemember
I received a loan for XXXX dollars. payments were XXXX until paid off. on the XXXX payment, i called them and they stated i had XXXX payments left and my current balance was XXXX dollars ( XXXX more than my original loan, after paying XXXX off, just XXXX weeks after getting the loan. I was told the interest rates accrue every single day and there is nothing i could do about it. Now i can not stop the charges from hitting my accounts.
08/15/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CA
  • 93726
 Web
From my understanding, I was loaned out XXXX $ and i was going to be paying the XXXX $ back plus a bit more for the fiance charges. I am instead paying back XXXX which i don't see why that is fair. I was never told the finance charges were going to be so high. By now it is XX/XX/18 and I have payed XXXX . I pulled out the loan on XX/XX/XXXX. I still have until XX/XX/XXXX to pay. That is way more money than i expected to be paying
12/03/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CO
  • 814XX
 Web Servicemember
I took out a {$1000.00} pay day loan which was received on time, However after I reviewed the documents for the repayment of the loan, I saw they were charging me 790 % interest. the total pay back amount is {$4100.00}! I should have looked better, that is my fault, but I thought there were laws that pay day loan companies only could charge you so much interest. I would not have agreed to this if I would have known.
11/06/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • MI
  • 48228
 Web
Company has submitted payment to my bank account twice, I have called the company to set up payment arrangements and was told they will not set them up, I have to pay the installments as originally agreed upon. I explained to them I was having financial difficulty and would have to set up a different payment arrangement. upon which they said they would not do that and that collections would continue.
12/31/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • FL
  • 33321
 Web Older American
I never E Sigmed for a loan with XXXX XXXX XXXX. They keep calling and harassing me, they dont stop. I want proof that It was my signature on the pay day loan, that they claim is my loan.I contacted XXXX to monitor my accounts for fraudulent activity. There Was no legal documentation sent to me. I want proof., I dont have any. They never answer the phone, you give up trying. They are criminals.
01/30/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Payday loan
  • Money was taken from your bank account on the wrong day or for the wrong amount
  • AL
  • 35205
 Web
Description of complaint : On XX/XX/year> Ascend Loans correctly charged me for my bi-weekly payment, then a few days charged me AGAIN for the same amount. When I spoke with XXXX, she said I was only charged on XX/XX/year>. Please the attached the another payment was charged. Please return that extra payment IMMEDIATELY. Thank you. Desired settlement : Refund Money paid to business : {$120.00}
10/15/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • AK
  • 99507
 Web
I went to a website about loans and somehow it was directed to this one, a couple months later {$1200.00} was in my bank account from them. I thought ok Ill pay it back easily. Now they want 18 payments of {$270.00} a month with an interest rate of 542.96 %. How can this be legal. I called them, they were No help on the phone and every day they are charging me {$20.00}
06/17/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CA
  • 92688
 Web
I took a loan out for XXXX and to pay back the interest is an outrageous amount. I called to ask for a solution and he gave me the opportunity to pay back one interest they took out of my back but my bank rejected the amount and that was XXXX interest. I would like to have a fair chance at paying this loan off quickly so I don't get stuck in this whole.
10/10/2020 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CA
  • 94601
 Web
Borrowed {$1000.00} from Mountain Summit Financial on XX/XX/2020 Repaid {$250.00} on XX/XX/2020 Repaid {$260.00} on XX/XX/2020 Repaid {$260.00} on XX/XX/2020 I still owe {$930.00} towards principal. I checked for my interest rate in the details of the email but I havent been provided any and when I called they didn't disclose my interest rate.
10/22/2018 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • WA
  • 98407
 Web
I RECEIVED A SMALL LOAN OF {$700.00} WAS TOLD OVER THE PHONE MY TOTAL AMOUNT OWED AFTER APR WAS XXXX DOLLARS, I HAVE NOW PAID OVER 3000 DOLLARS!! AFTER DOING THE MATH MY APR IS OVER 637 PERCENT!!! THIS HAS TO BE ILLEGAL. NOT ONLY DID THEY LIE ABOUT HOW MUCH OWED AT THE END OF THE INSTALLMENTS THE 637 PERCENT APR IS UNETHICAL AND A SCAM
03/18/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • CA
  • 91739
 Web
This loan was for XXXX to date i have paid {$640.00} and still owe XXXX the company is not interested i resolving this matter i can not longer afford the payments it was never made clear even thought they say they did i can not make the payments any longer and i hope they will consider the loan # XXXX paid in full.
10/02/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 98204
 Web Servicemember
I borrowed {$1000.00} fro XXXX XXXX XXXX. XXXX XXXX failed to disclose that they are under investigation by CFBP for their lending practices. In addition, they are not licensed to issue loans in the State of Washington, where I am a resident. If I were made aware of this issue, I would not have obtained the loan.
11/08/2017 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • TN
  • 381XX
 Web
A payday loan was obtained with my personal information without my knowledge or consent. The loan amount was {XXXX} and deposited directly into an account with XXXX XXXX where I do not have an account and when I called them and gave them the account number I was informed that the account was not in my name.
06/22/2017 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MS
  • 386XX
 Web
XX/XX/2017- Turned my debt over to XXXX XXXX XXXX ( Debt Consolidation ) XXXX XXXX sent my Power of Attorney and Cease and Desist letter to XXXX XXXX but they continue to call my work repeatably. They may call my cell phone but not my work place. Last Call XX/XX/XXXX XXXX XXXX central XXXX XXXX XXXX XXXX
03/18/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • KY
  • 425XX
 Web
I got a short term loan from XXXX XXXX XXXX. I paid it off early but they still charged me a large fee. It cost me almost 2000.00 dollars just to pay it off early they said I had to pay the fees to pay it off early and that I would owe them anyway. I think I was done unfair and they owe me money back.
09/07/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 08096
 Web
I took out a {$1000.00} loan with Golden Valley Lending and the total paid to them was {$3000.00} so far. They are trying to say that I owe them in excess of {$800.00}. I want the {$3000.00} I paid back to them to serve as a settlement for a paid in full amount of the loan I took out with them.
12/03/2017 No
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95961
 Web
XXXX XXXX XXXX is claiming I owe them over {$1400.00}, problem being I never borrowed money from that establishment ... they are located on an XXXX XXXX, so they are exempt from state law.. I am the victim of identity theft ... XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ca XXXX XXXX
05/13/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 01970
 Web
Interest rates are too high that paying more or the minimum reduce the total cost of how much I owe. It would go up. And the tike to payoff loan takes much longer than usual. I would also deposit a high amount of money but with interest it does not make a difference reducing how much I owe.
12/04/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 98632
 Web
I took out a loan With Summit Financial in XXXX.I now realized they are not liscened in Washington State. I made 1 payment. I reached out to them about paying back remaining principal only. Over 6 months time.Only response I get is that payments are late and they will go after me basically.
06/18/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CO
  • 80504
 Web
I pulled out a loan of {$1000.00} on XX/XX/2023, received the money, and paid back the {$1000.00}. now I am being charged over 400 % interest and am expected to pay almost {$5600.00} that I do not have. I already paid what I borrowed and I can not cover these insermountable interest fees.
11/09/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 08094
 Web
I was contacted by XXXX XXXX XXXX and they claimed that I visit their site. The man said I was approved for a loan. I said ok and XXXX was deposited he did n't advise me that they would be charging fees or I would have never agreed! As of today they withdrew {$1300.00} from my account.
11/17/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • IL
  • 60051
 Web
The loan of {$1000.00} was financed on XX/XX/2022. I have made XXXX bi-weekly payments of {$250.00} totaling {$2000.00}. Due to financial hardship, I requested they remove teh ACH withdrawals from the account. They claim they will aggressively seek the remaining balance of {$3500.00}.
12/06/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Was approved for a loan, but didn't receive the money
  • DE
  • 19701
 Web
On XX/XX/2018 my checking account had an ACH in the amount of XXXX. Another charge on XX/XX/2018 in the amount of XXXX. This resulted in 4 nsf and return fees of {$36.00} each. The company XXXX XXXX XXXX is now unable to answer questions as they say the account is in collections.
01/14/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WY
  • 827XX
 Web
Called them because I was paying an incredible amount of interest, they would not lower it. It turned out to be 895 % interest. They also are not licensed to do business in Wyoming, which is where I've resided since 2002. If you need my account number it is on the attached file.
08/27/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • AZ
  • 85295
 Web Servicemember
I received a {$1000.00} loan ( XXXX ) from XXXX XXXX XXXX. I recently learned that these types of loans are illegal in Arizona where I live. I have paid back more than the original {$1000.00} and since the loan is illegal, I would like it to be closed as paid in full.
02/01/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • OR
  • 97211
 Web
I took out a loan for {$900.00} on XX/XX/XXXX To date I have paid {$1600.00} My account shows my balance as of XX/XX/XXXX to still be {$810.00} I have paid well over what I borrowed and believe that the interest rate and amount owed on the loan are not reasonable.
09/26/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Earned wage access
  • Confusing or missing disclosures
  • IL
  • 60655
 Web
I took a loan from this company for {$1000.00} on XXXX XXXX on todays date XXXX XXXX XXXX, my balance is {$1200.00}. I have paid {$1800.00} into this account already, have not missed or skipped a payment so I don't know how or why the balance is so high.
06/25/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Problem with the payoff process at the end of the loan
  • CA
  • 94087
 Web
I am going through a lay off due to workforce reduction.I spoke to Majestic Financial to try and consolidate my payments monthly. I told them that their wont be no more direct deposits going into my account. Still did not want to help me with that.
09/23/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • KY
  • 40391
 Web Older American
i got a loan of XXXX deposited into my bank account without knowing what the payments or interest would be, the company on my deposit is silver cloud financial. i looked them up and they are not a loan company, they are a XXXX scam company.
06/26/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • FL
  • 33065
 Web
The amount financed was {$900.00} and total I'll have to pay back is {$3700.00} I paid on time every two weeks, the last few payments were {$300.00} XX/XX/19 and {$180.00} 0n XX/XX/19 {$190.00} 0n XX/XX/19, {$200.00} on XX/XX/19
01/16/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • NJ
  • 08054
 Web
I am unable to pay back payday loan due to unfornate accident would like withdrawal from checking to stop in fact interest amount is ursury and illegal in my state and compensate see attached documentation for more details
02/05/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 01602
 Web Older American
I called for a payoff and the amount was excessive and exceeded the laws of interest in Massachusetts on XX/XX/2021 and will not settle for a reasonable amount I have paid back 3 times the amount of original loan
11/02/2022 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 934XX
 Web Servicemember
I received an email ( attached ) from this company. I have no idea who this company is, nor have I ever done business with them. They are using these emails in an attempt to either phish or advertise.
06/18/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • NJ
  • 088XX
 Web
So on XX/XX/XXXX at about XXXX i received a loan for XXXX dollars. If i knew that the interest on it was XXXX dollars, making the amount owed more the XXXX dollars, i would have never done it.
01/10/2019 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • NV
  • 89434
 Web Older American
In XXXX of 2018, I obtained a loan with XXXX XXXX XXXX for approximately {$770.00}. This was online and the advertisement was deceptive and did not understand how much I would owe the company
07/02/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • OH
  • 43235
 Web
I was mailed a collection notice without me ever personally contacting XXXX XXXX XXXX. In the mail, they gave me 30 days to resolve an unspecified amount on XX/XX/2018.
01/25/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • IL
  • 60504
 Web
well i didnt realize after making payments to the loan it seems even making payments the finance charges are high almost like 300 $ after 2 weeks its frustrating
05/02/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • KY
  • 41042
 Web Servicemember
Borrowed XXXX ... the payment is {$270.00} every two weeks. I am unable to sustain this and I believe the interest rates charged are illegal.
12/02/2017 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • CA
  • 93907
 Web
LOST MY JOB, ALERTED THEM I WOULD MAKE PAYEMNTS AS SOON AS I FOUND WORK, THEY ARE UNWILLING TO LISTEN/BELIEVE ME. PHONE CALLS ARE NON STOP.
04/14/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 027XX
 Web
Was told my payments would be XXXX but the withdrawal was XXXX, and if i had known i was being lied to i wouldnt have went through with it
08/02/2017 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • Frequent or repeated calls
  • VA
  • 23324
 Web
Received repeated phone calls after cease and desist faxed to XXXX and emailed to XXXXXXXXXXXX which is Majestic Lake Financial.
07/03/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • MA
  • 02720
 Web
On XX/XX/XXXX I wanted to pay the principal the woman I spoke to said I would receive a confirmation email and I got nothing
10/10/2018 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95961
 Web
XXXX XXXX XXXX & XXXX XXXX XXXX is saying I owe this debt, but I DO NOT owe it. I was victim of of identity of ID theft.
03/08/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • CA
  • 92683
 Web
I believe Ascend Loans and XXXX are using misleading loan offers to unwittingly ensnare customers into predatory loans
09/04/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 01915
 Web
It was not stated which states this was not allowed in and what states capped the finance rate. 700 % is outrageous.
12/13/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IN
  • 46217
 Web
they lied to me about the {$900.00} loan and was trying to charge me over {$1000.00} for a {$900.00} loan
06/27/2017 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • MI
  • 483XX
 Web
I needed cash and this seemed like a good idea. I was not aware of the excessive interest rate.
04/15/2019 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • CA
  • 94523
 Web
I entered into a loan charging 750 % interest without knowing until after I accepted.
07/27/2017 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 78749
 Web
They call my job everyday even after I sent a cease and desist e-mail to them.
12/06/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 07307
 Web
I have paid too much interest, i have made about {$2000.00}. for a XXXX loan.
12/17/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IA
  • 514XX
 Web
This company charges over 500 % interest per annum ... Iowa 's cap is 36 %.
05/23/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • OH
  • 43204
 Web
Found out the interest on a payday loan is 799.39 % thats ridiculous
10/19/2017 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IN
  • 47303
 Web
Repeatable calling me after written cease and desist
04/18/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CO
  • 803XX
 Web
They charge more than Colorado allowed fees.
03/26/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • TX
  • 78582
 Web
I payed XXXX on a XXXX dollar loan
04/09/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • HI
  • 967XX
 Web
The interest rate is illegal.
01/07/2024 Yes
  • Debt collection
  • Payday loan debt
  • Electronic communications
  • Frequent or repeated messages
  • FL
  • 34746
 Web
12/28/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Payday loan
  • Struggling to pay your loan
  • CO
  • 816XX
 Web
12/01/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • NE
  • 68516
 Web
11/16/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Payday loan
  • Struggling to pay your loan
  • MA
  • 02210
 Web
09/07/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Payday loan
  • Struggling to pay your loan
  • VA
  • 23185
 Web Servicemember
07/08/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • AZ
  • 85260
 Web
06/07/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 02478
 Phone
05/22/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • IN
  • 46637
 Phone Older American
04/05/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • MT
  • 59105
 Web
04/04/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 02478
 Phone
03/28/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • CA
  • 95662
 Phone
01/14/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • TX
  • 78626
 Web
06/05/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • OR
  • 97302
 Web
04/08/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • LA
  • 71291
 Web
03/10/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • MI
  • 48321
 Web
02/18/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • KS
  • 66048
 Web
01/28/2022 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem when making payments
  • NJ
  • 07716
 Referral
01/27/2022 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Application denied
  • NY
  • 11729
 Web
01/19/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NJ
  • 08540
 Web
01/15/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • CA
  • 94538
 Web Older American
12/14/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • OH
  • 44281
 Web
09/14/2021 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • WA
  • 99403
 Phone
08/16/2021 No
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • ID
  • 83634
 Phone
03/31/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CO
  • 80246
 Phone
03/09/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CA
  • 90746
 Phone
02/20/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 98387
 Referral
10/22/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • WA
  • 99207
 Web
10/16/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • WA
  • 98063
 Referral
09/18/2020 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • CO
  • 80246
 Web
09/02/2020 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 08056
 Phone
08/26/2020 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 07106
 Web
08/04/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
Phone
06/23/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • TX
  • 78626
 Web
04/27/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CO
  • 80237
 Web
04/09/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 98033
 Referral
02/28/2020 No
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • Frequent or repeated calls
  • IL
  • 60639
 Phone
02/28/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
Phone Servicemember
02/15/2020 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • MS
  • 38637
 Web
02/12/2020 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • WA
  • 98506
 Referral
12/10/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • CA
  • 92648
 Phone
12/09/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • OR
  • 97302
 Web
11/25/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 02368
 Web
11/15/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • WA
  • 98266
 Referral
10/05/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • OH
  • 44111
 Web
09/12/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • OH
  • 45242
 Web
09/07/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Money was taken from your bank account on the wrong day or for the wrong amount
  • OH
  • 44643
 Web Servicemember
09/05/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 98115
 Postal mail
08/01/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • FL
  • 33161
 Web
07/29/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • IN
  • 46016
 Web
07/23/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
Phone
07/12/2019 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • MI
  • 48442
 Web Servicemember
07/12/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • WA
  • 98144
 Referral
07/08/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • NV
  • 89512
 Fax
06/27/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • FL
  • 32828
 Web Servicemember
06/20/2019 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • CO
  • 80550
 Referral
06/19/2019 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • WA
  • 98501
 Referral
05/15/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • OH
  • 44060
 Web
05/01/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • ND
  • 58554
 Web
04/25/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IN
  • 46220
 Web
03/25/2019 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • SD
  • 57106
 Referral
12/28/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • IN
  • 46168
 Web
12/13/2018 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • AL
  • 35661
 Referral
12/07/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Loan payment wasn't credited to your account
Phone
11/30/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IN
  • 46239
 Web
11/13/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MA
  • 02780
 Web
10/31/2018 No
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • CA
  • 92111
 Phone
08/31/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NV
  • 89139
 Web
08/21/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • DE
  • 19707
 Referral
08/14/2018 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • TX
  • 78232
 Postal mail
07/11/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TN
  • 37763
 Web Older American, Servicemember
06/27/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 08051
 Referral
06/25/2018 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • WA
  • 98105
 Web
06/18/2018 No
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 90035
 Web
05/15/2018 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • WA
  • 98168
 Referral
04/17/2018 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • NJ
  • 08016
 Postal mail
04/04/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • CA
  • 94114
 Web
04/02/2018 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • IA
  • 52404
 Web
02/09/2018 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • IN
  • 46701
 Referral
02/07/2018 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • WA
  • 98117
 Postal mail
02/06/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 98901
 Web
01/30/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Loan payment wasn't credited to your account
  • NJ
  • 08054
 Web
12/28/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • CA
  • 95124
 Web
11/18/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
Referral
10/27/2017 No
  • Debt collection
  • Payday loan debt
  • Threatened to contact someone or share information improperly
  • Contacted you after you asked them to stop
  • OH
  • 43220
 Web
10/25/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't contact lender or servicer
  • IL
  • 60612
 Web
10/03/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • TN
  • 38363
 Web Servicemember
09/14/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't contact lender or servicer
  • IN
  • 47368
 Referral
08/31/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • MI
  • 48162
 Web
08/29/2017 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • IN
  • 47374
 Web
08/19/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Problem with the payoff process at the end of the loan
  • CA
  • 94598
 Web
08/04/2017 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • WA
  • 99216
 Web Servicemember
08/02/2017 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • IL
  • 60148
 Postal mail
07/31/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • IN
  • 46201
 Referral
07/29/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IN
  • 47909
 Web
06/26/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • WA
  • 99216
 Postal mail
04/29/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IL
  • 60441
 Web Servicemember
04/20/2017 No
  • Debt collection
  • Payday loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 49120
 Phone
04/19/2017 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • KY
  • 42724
 Phone
04/14/2017 No
  • Consumer Loan
  • Personal line of credit
  • Managing the line of credit
  • DE
  • 19803
 Phone Servicemember
04/13/2017 No
  • Payday loan
  • Charged fees or interest I didn't expect
  • TN
  • 38116
 Web
04/11/2017 No
  • Payday loan
  • Payment to acct not credited
  • CA
  • 90064
 Web
04/05/2017 No
  • Payday loan
  • Can't stop charges to bank account
  • NJ
  • 07825
 Web
04/05/2017 No
  • Payday loan
  • Can't stop charges to bank account
  • NJ
  • 07825
 Web
03/17/2017 No
  • Payday loan
  • Charged fees or interest I didn't expect
  • NJ
  • 07111
 Web
02/16/2017 No
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • NJ
  • 08611
 Fax
12/27/2016 No
  • Payday loan
  • Received a loan I didn't apply for
  • WI
  • 53151
 Web