| 10/22/2018 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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In XX/XX/2018 I enrolled in a student loan repayment plan with a company called Timemark Solutions. I am a single mom with an XXXX child and am currently pregnant so am unable to work. I owe a lot in federal student loans and spoke with this company about my issues and need to consolidate the loans. According to my monthly income they said I qualify for a $ XXXX/month payment. I was told I would first have to pay $ XXXX/month for four months for a startup fee and they said my loans would than be consolidated and they are in direct communication with Department of Education . I gave Timemark Solutions my email address and they sent me release forms to sign and fax to them. Also I gave them my XXXX XXXX Debit card info and signed up for automated withdrawls. The next month I received an email from the Department Of Education stating my owed balance is past due and to call. When I called Department Of Education they stated they never heard of this company and that I should not be paying anything at all for consolidating my loans and getting on an income driven repayment plan. They informed me it is a free service and this sounds like a scam company that does paperwork you can easily do yourself. I than completed the steps directly with Department Of Education and successfully consolidated my loans and immediately started on a {$0.00} a month payment. I called XXXX XXXX and was able to cancel automatic withdrawls from this company. It is unfortunate I already payed {$99.00} in the first place. TimeMark Solutions keeps calling an average of once a day and sending texts and emails requesting I contact their office. They threaten that my student loans aare in danger of not being consolidated and say I need to call and make my past due payment. This whole situation has caused me a lot of stress and I feel taken advantage of.
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| 03/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
Servicemember |
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On XXXX XXXX XXXX I did a search for a XXXX phone number and selected XXXX and dialed XXXX . I was connected to a representative who introduced himself as XXXX and asked if I was calling about my XXXX loans. Throughout the call he miss represented himself as a XXXX associate. He had access to my student loan information and recommended that I consolidated my loans to get XXXX low payment. He then transferred the call to another person by stating that the consolidation is handled by a third party company called Timemark Solutions. I unknowingly agreed to the terms because I thought XXXX was a XXXX representative and that Timemark Solutions was affiliated with XXXX . I discovered several days later that XXXX was actually working for Timemark Solutions and was lieing to me the whole time. I called Timemark Solutions to cancel the service and explained to them what happened and why I signed up. They simply said that they already submitted the request for payment in the amount of { XXXX } and their was no refund. They further revealed the terms of the agreement was for a total of { XXXX } and that non of that money would go towards my loans. I told them I was told nothing about being charged { XXXX } for something I could have done for free.
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| 07/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Identity theft protection or other monitoring services
- Problem canceling credit monitoring or identify theft protection service
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Web |
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I called XXXX XXXX XXXX to discuss outstanding balance. They had a man tell me that I could qualify for student loan foregiveness through Timemark Solutions. They obtained information verifying my personal information, stated I no longer had to make payments to XXXX but that I had to cover a XXXX dollar deposite to get the account started. I gave them my bank account and routing number and they withdrew XXXX on XXXX XXXX, 2017 with the next w/d to be done XX/XX/XXXX, XX/XX/XXXX. I have come to find that this is in fact not a real site and I gave them my FSA ID number, copies of my payment stubs from my hospital, references for my family with their address '. I do n't know what to do from this point on as they have very detailed information. I am cancelling the transactions from the bank but am deeply concerned about the personal information they have of mine.
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| 08/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I contacted XXXX to pay my student loans and was asked why have I not gotten into a student loan forgiveness program, the agent that I was speaking to his name was XXXX. I told XXXX that I did not qualify for a student loan and he asked me a couple questions about my income and told me that I would be a good candidate he told me that to start the application it would be a payment of XXXX and three more payments of XXXX after that. He said that once I was done making then payment as long as my income stayed below XXXX a year that I would qualify to get my loans dismissed. He said that company that I would be going through would be with Timark Solutions witch is an affiliate with XXXX.
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| 09/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I was told by TimeMark Solutions Inc, that the reason that I was not qualifying for XXXX forgiveness was because I needed to have my loans consolidated and taken away from XXXX for five payments of {$110.00}. However, after speaking to XXXX, this is untrue and I could have filled out the paperwork myself for free. The information was presented as if they all worked together for XXXX and they do not. TimeMark Solutions Inc. is a third party company that is getting over on people when I am already struggling to repay my student loans. The money paid to them could have been paid towards my loans. Is there any way that I can get my money back?
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| 05/22/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I called and thought I was speaking to a XXXX customer service rep. However by the end of the call I realized I was not. This was a company called time mark solutions. I gave them my social my debit card as well a license number. They did n't tell me until the end of the call when they were " supposable '' sending me my paper work that I never got that they were n't XXXX they were a debit consolidator. Here is there number XXXX
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| 08/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Timemark solutions contacted me repeatedly and aggressively. They claimed they worked for the federal government and told me that I would have to pay fees to enter loan consolidation and income based repayment. They charged me 3 fees of XXXX and did not file the appropriate paperwork to enter into loan consolidation. They refused to offer any assistance after the fees were paid. Their agents and website were misleading and predatory.
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| 11/05/2018 |
Yes |
- Debt collection
- I do not know
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- False statements or representation
- Impersonated attorney, law enforcement, or government official
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Phone |
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| 01/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
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Phone |
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| 01/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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| 12/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Phone |
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| 09/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Phone |
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| 07/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Phone |
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