Thunderbird Collection Specialists, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
05/01/2017	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 91360	Web
This complaint is in addition to my previous complaint about Thunderbird Collections ille gal call recording without my consent. Please take note the attached envelope I got in the mail from them. THIRD CIRCUIT H OLDS THAT ENVELOPE REVEALING CONSUMERS ACCOUNT NUMBER VIOLATES THE FDCPA Action Item : In light of this decision, entities collecting consumer debt should avoid the use of account numbers and/or QR codes on envelopes or within the viewing area of clear plastic envelope windows. Revealing such information on envelopes or through clear plastic envelope windows may expose debt collectors to liability under the FDCPA. The Third Circuit C ourt of Appeals recently held that an envelope revealing a consumers account number through a clear plastic window constitutes a violation of the Fair Debt Collection Practices Act ( FDCPA ). In doing so, the Third Circuit rev ersed the District Court of the XXXX XXXX XXXX XXXX holding that the disclosure of a consumers account number is not a benign disclosure and thus constitutes a violation of 1692f ( 8 ) of the FD CPA. In XXXX v. XXXX XXXX , the Third Circuit addressed the issue of whether the disclosure of a consumers account number on the face of a de bt collectors envelope violates 1692f ( 8 ) of the Fair Debt Collection Practices Act. XXXX v. XXXX XXXX , No. XXXX , XXXX WL XXXX ( XXXX XXXX XXXX XXXX XXXX ) ; 15 U.S.C. 1692 e t seq. The FDCPA prohibits debt collectors from using unfair or unconscionable means to collect or attempt to collect any debt . 15 U.S.C. 1692f. Further, Section 1692f ( 8 ) s pecifically limits the language that debt collectors may place on envelopes sent to consumers : Using any language or symbol, other than the d ebt collectors addres s, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business. ( Emphasis add ed ). O n XXXX XXXX XXXX , Plaintiff/Appellant XXXX XXXX ( Plaintiff or XXXX ) received a debt collection letter from XXXX XXXX ( XXXX ) regarding the collection of a debt that XXXX allegedly owed to XXXX XXXX . The name XXXX , followed by XXXX account number for the alleged debt, were visible on the letter and through the clear plastic window of the envelope. In addition, the quick response ( QR ) code , which, when scanned, reveals the name Convergent, the account number, and the monetary amount of XXXX alleged debt, was also visible through the envelope window.1 XXXX filed a lawsuit in th e United Stated District Court for the XXXX XXXX XXXX XXXX , alleging that XXXX violated the FDCPA by including a QR code and account number in a location visible through the clear plastic window of a collection letter sent to XXXX . XXXX moved for summary judgment, arguing that displaying such information in the window of the envelope was benign. The District Court granted summary judgment in favor of Defendant XXXX under a benign language exception. XXXX v. XXXX XXXX , XXXX XXXX XXXX . XXXX XXXX ( E.D. XXXX , XXXX ). The benign language exception to Section 1692f ( 8 ) is a judicially created exception to Section 1692f ( 8 ), which allows a court to forgive a technical violation of Section 1692f ( 8 ) if the violation is benign in nature. T he District Court rea soned that although XXXX may have technically violate d 1692f ( 8 ), a strict interpretation of the statute would contradict Congress true intent. To reach this conclusion, t he District Court cite d to XXXX v. XXXX XXXX XXXX , which held that a literal application of 1692 ( 8 ) would produce absurd results. No. XXXX , XXXX WL XXXX ( E.D. XXXX , XXXX XXXX XXXX ). The District Court and the XXXX court relied on similar applications of the benign language exception to Section 1692f ( 8 ) in the Fifth Circuit, Eighth Circuit, Distri ct of XXXX , and the Central District of XXXX .2 Ultimately, the D istrict Court held th at the mere presence of an account number does not show that the communication is related to a debt collection and [ i ] t also could not reasonably be said to humiliate, threaten, or manipulate the debtor. XXXX v. XXXX XXXX , XXXX XXXX XXXX . XXXX at XXXX . Further, the District Court fou nd tha t [ s ] ince the random series of letters and numbers revealed through the QR code does not clearly refer to a debt, or tend to humiliate, threaten, or manipulate the consumer, XXXX did not violate the FDCPA. Id. at XXXX . Accordingly, the District Court gr anted summary judgment in favor of XXXX . XXXX appealed the order granting summary judgment. On appeal, XXXX argued that an unambiguous reading of 1692 ( 8 ) explicitly bars the disclosure of account numbers. XXXX v. XXXX XXXX , XXXX , XXXX WL XXXX ( 3d Cir . XXXX XXXX , XXXX ). Convergent maintained that a plain read ing of 1692 ( 8 ) would lead to absurd results and thus its disclosure of XXXX account number is allowed under a benign language excepti on. Id. at 3. In res ponse, XXXX argued that, even if a benign language exception applies, the disclosure of an account number is never benign. Id. The Third Circuit fo und that the plain language o f 1692f ( 8 ) doe s not permit XXXX envelope to display an account number but declined to evaluate whether Section 1692f ( 8 ) allows for a benign language exception. Instead, th e Third Circuit determin ed that a debt collectors account number is never benign. Id. at 4. Sp ecifically, th e Third Circuit held th at [ t ] he account number is a core piece of information pertaining to XXXX status as a debtor and XXXX debt collection effort. Disclosed to the public, it could be used to expose her financial predicament. Because XXXX disclosure implicates core privacy concerns, it can not be deemed benign. Id. Based on these considerations, the Third Circuit fo und that XXXX account number is impermissible language or symbols under 1692f ( 8 ) in violation of the FDCPA. Id. a t *6 . On XXXX XXXX XXXX , XXXX filed a Petition for Rehearing En Banc or Panel Rehearing. In light of this decision, entities collecting consumer debt should avoid the use of account numbers and/or QR codes on envelopes or within the viewing area of clear plastic envelope windows. Revealing such information on envelopes or through clear plastic envelope windows may expose debt collectors to liability under the FDCPA. A QR Code is a barcode like image that can be read from a cell phone. XXXX v. XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX , XXXX ( 8th Cir. XXXX ) ; XXXX v. XXXX . XXXX XXXX , XXXX XXXX XXXX XXXX XXXX , XXXX ( 5th Cir. XXXX ) ; XXXX v. XXXX XXXX XXXX XXXX , XXXX XXXX XXXX . XXXX , XXXX & XXXX XXXX ( XXXX XXXX XXXX ) ; XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX . XXXX , XXXX ( C.D. XXXX . XXXX ).
07/27/2021	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	NC 28348	Web
In XXXX, my husband and I tried to settle our medical debt ( that accrued while he was sick in the hospital for a month and almost died ) with Thunderbird Collection Specialists. We offered to pay {$4000.00} of the {$10000.00} which they had purchased. They said they would not take {$4000.00}, but that they would settle for {$6000.00}. We had to ask my mother to loan us the extra {$2000.00} which she said she would, but on the condition that we pay her back {$1000.00} each month over the next two months. When I asked for TCS to send me the settlement offer in writing, they slipped in two additional payments of {$950.00} each that would be due over the following two months. If we didn't have that paid, we would be considered in default of the agreement. They didn't care that I had to promise to make {$1000.00} payments just to get the extra {$2000.00}. They tried to slip that extra {$1900.00} in there without even mentioning it to us. Anyway, we told them we couldn't do that so they said that we were refusing to make good on a debt that we owed and that they would just get a judgment. They repeatedly told us on calls that they had done their research and they knew we had all the money we needed to pay them in full. All during this time, I had been asking for them to supply me with a list of accounts that they showed we owed as I wanted to verify that everything was in fact still outstanding and was our debt. They would send me confusing lists and never would show payment information for the things that we had already paid. We paid them several installments of $ XXXX/mo and multiple bills were paid by sending payment straight to the original vendor. I wanted to make sure that these payments had in fact been sent on to TCS. Every time they would send me information ( which wasn't often and frequently was like pulling teeth ) it was contradictory to what they had sent before. The more I deal with them, the more I realize, either they don't know what they are doing, or they are truly criminals that are trying to rob me XXXX. In XX/XX/XXXX, they began garnishing my wages at 25 %. I already pay half my wages to health insurance, so I was clearing approximately {$450.00} twice a month. We were a one-family income at the time due to losing our transporting business to COVID. Ms. XXXX, the legal representative I have been dealing with at TCS, said she would drop it down to 10 %. This still has not happened 8 months later. She claims to still be waiting on the court documentation. She claims that I should be able to call my employer and tell them to change the percentage of garnishment. If I had that kind of power, I imagine I would just tell them to stop garnishing my wages, but my company is not made up of imbeciles, and I am not one either. They aren't going to change something that was court-ordered just because I tell them to. I have received 2 Creditor 's Garnishment Reports ( CGR ) to date. One on XX/XX/XXXX, and one on XX/XX/XXXX after inquiring why I hadn't received another one. The first one was horribly incorrect. The math doesn't even add up. It shows the original judgment of {$12000.00}, which is incorrect ( she explains that they are " allowed '' to collect the interest awarded " retroactively '' which is where the discrepancy comes in, but it says this nowhere in the court documentation and to date, she will not supply me with any information of where this is said that it is " allowed '' ). The CGR from XX/XX/XXXX shows that we have only made payments of {$1700.00} aside from garnishment payments. We show that we had made {$3500.00} before the judgment was even finalized. Ms. XXXX herself even acknowledged ( in an email that I will attach ) that we had made payments of {$2800.00} before garnishments. They can't even keep their own numbers straight, which is why I keep repeatedly asking them to supply me with a detailed list of original debts included in the judgment along with detailed payment information of everything they have received from us to date. She repeatedly ignores my requests. She even states that she has supplied me with this, but she has not one time given me the payment information I have requested. I don't understand why they can't give this to me if they aren't doing anything wrong. I have even sent her information showing her all the discrepancies ( spreadsheets, emails, documents with comparisons that show this information does not add up ) and she refuses to acknowledge any discrepancies other than stating that the CGRs are unreliable at best. I want to pay my debt. I don't want to file bankruptcy. I have spoken with numerous lawyers, trying to find someone who will help me get the information I have requested. All they do is suggest I file bankruptcy. I just want someone to make this debt collector be honest. If they can prove I owe it, I have no problem paying, but history shows, they don't seem to know and the amount just keeps growing. They were even charging me the wrong interest %. The court documents say 4.2 %, they were charging 4.25 %. She says she has fixed this, but how do I know she has if she will not supply me with detailed account information? She keeps telling me that original amounts don't matter anymore because there is a judgment. Well, I say they do matter if I am being made to pay for things twice! Please, please, please, I am begging you. I just need someone to help me. I just want to see what I am paying. I just want to know that I am not being ripped off, and from what I can gather, they are doing exactly that. They are fraudulently taking my money without supplying me with accurate account information despite my repeated requests. They shouldn't have this much power. When does it stop? What is to stop them from garnishing my wages for the next three years? Five years? Who is going to stop them? Please help me. Thank you so much for your time, XXXX
04/25/2017	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	CA 91360	Web
Today I was contacted by Thunderbird Collections. I 've attached screenshots of the caller Id from my cell. They explained that they were a debt collector and what the call was in regards to. My response to them was that numb er one I wa s at work and they responded that if I pay {$100.00} a month it will resolve the account, they basically ignored the fact that I was at work and concurrently asked them to please contact me in writing only because I work odd hours that they will never be able to get me by phone, yet they continue to speak, A violation under the fair debt collection practices act. **After the above had taken place I asked the gentleman if he was recording the call and he stated yes he was. At no time prior to me asking if I was being recorded what 's a given notice that this call may be recorded. This is a very serious violation under recording laws of the state of California and federal laws. This is a text book example of bona fide and certifiable class action lawsuit. I am going to file a lawsuit, but would like to give Thunderbird Collections the opportunity to resolve this matter before unnecessary Time wasted litigating. It is also going to beand we both know this to be true at the expense of Thunderbird as the provisions under the law provides for my attorney fees. ( a ) Every person who, intentionally and without the consent of all parties to a confidential communication, by means of any electronic amplifying or recording device, eavesdrops upon or records the confidential communication, whether the communication is carried on among the parties in the presence of one another or by means of a telegraph, telephone, or other device, except a radio, shall be punished by a fine not exceeding XXXX XXXX XXXX XXXX dollars ( {$2500.00} ), or imprisonment i n the county jail n ot exceeding one year, or in the state prison, or by both that fine and imprisonment. If the person has previously been convicted of a violation of this section or Section 631, 632.5, 632.6, 632.7, or 636, t he person shall be punished by a fine not exceeding XXXX XXXX dollars ( {$10000.00 } ), by i mprisonment in the county jail not exceeding one y ear, or in the state prison, or by both that fine and imprisonment. ( b ) Th e term person includes an individual, business association, partnership, corporation, limited liability company, or other legal entity, and an individual acting or purporting to act for or on behalf of any government or subdivision thereof, whether federal, state, or local, but excludes an individual known by all parties to a confidential communication to be overhearing or recording the communication. ( c ) The term confidential communication includes any communication carried on in circumstances as may re asonably indicate that any party to the communication desires it to be confined to the parties thereto, but excludes a communication made in a public gathering or in any legislative, judicial, executive or administrative proceeding open to the public, or in any other circumstance in which the parties to the communication may reasonably expect that the communication may be overheard or recorded. ( d ) Except as proof in an action or prosecution for violation of this section, no evidence obtained as a result of eavesdropping upon or recording a confidential communication in violation of this section shall be admissible in any judicial, administrative, legislative, or other proceeding. ( e ) This section does not apply ( 1 ) to any public utility engaged in the business of providing communications services and facilities, or to the officers, employees or agents thereof, where the acts otherwise prohibited by this section are for the purpose of construction, maintenance, conduct or operation of the services and facilities of the public utility, or ( 2 ) to the use of any instrument, equipment, facility, or service furnished and used pursuant to the tariffs of a public utility, or ( 3 ) t o any telephonic communication system used for communication exclusively within a state , county, city and county, or city correctional facility. Please contact me to mediate asap! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
10/01/2018	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	AZ 85009	Web
XXXXXXXX XXXX XXXXXXXX is trying to collect on a debt but has added many charges to the amount and will not explain them or provide a ledger detailing the accounting. In XX/XX/XXXX, I signed a 12 month residential lease for about $ XXXX/month. In early XX/XX/XXXX, I was forced to break my lease. After I surrendered possession of the rental, the landlord did not return my security deposit Thunderbird is not the landlord, but a debt collector. About XX/XX/XXXX, it began to report to the credit bureaus that I owed approximate {$12000.00} for the rental debt. I contacted Thunderbird and asked why the debt was so high. They stated that I owed the rent for the remainder of the lease ( approximately {$6000.00} ) and the rest was " collection fees '' and interest ( approximately {$6000.00} ). My lease did not provide for fines and fees of this amount. I do not understand why Thunderbird believes it can charge me such extreme and abusive amounts and not even explain itself. My next door neighbor at that rental informed me that the landlord had a new renter in my old unit within a few months. It is unfair that, even though Thunderbird was getting paid rent for the time of my lease, it is still trying to double-collect the same rent money from me. In the same way, it is not fair that Thunderbird has added huge collection fees to my bill. My lease agreement did not allow for such high fees, nor did I agree to them at any other time. Thunderbird can not have more rights to bill me than my landlord did. I have made many requests for more information. Thunderbird representatives told me that " it was none of my business '' when asked for verification of the new renter who had moved into my old apartment. Further, I disputed this debt with the credit bureaus at least one time a month for nearly a year. Each time, Thunderbird has verified that the claim was valid, but did not provide any documentation to support its claim. Thunderbird 's calls have been harassing to me and my family. They call several times a week. They leave messages that are intimidating. They threatened to call my boss. They even embarrassed me by calling my mom about the debt! Thunderbird 's actions have been very harmful to me. My credit score has dropped significantly. Because of my low score, I have been unable to secure a loan to purchase a house and I am forced to rent. I need to get a new car, but the interest rates for the loan are prohibitive. The stress from this issue has been hard on me. I can't sleep at night, it makes me anxious, I dread answering my phone and I have been impatient with my family. I genuinely don't know if I owe any money at all on this debt. Thunderbird 's deceptive practices have prevented me from reviewing any useful documentation. I can not make an informed decision about this because they won't cooperate with me. I ask that the CFPB force Thunderbird to provide me with a detailed accounting and explanation of the debt ; or, in the alternative, stop its collection attempts and credit reporting against me.
02/19/2019	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CA 92284	Web
I have attached a copy of the Consumer Financial Protection Bureau order of 2015 pertaining to the collection process on medical debts. This federal agency has levied millions in penalties against several medical collection agencies for abusive collection practices since the 2015 mandate that consumers must be granted 180 days-notice that any or all medical debts can not be posted against a consumers credit report. What this entails is that I as an American consumer needs time to either settle a medical collection before said collection gets posted on my credit report, or that my medical insurance carrier had enough time to resolve the collection either in full or by any sustained factoring agreement in place with the medical servicer, be it a physician, clinic, ambulance service or hospital. That has not been the case in the attached medical collection ( s ) posted on XXXX, XXXX and XXXX XXXX respectfully. Since the 2015 agreement between the Consumer Financial Protection Bureau and all three credit reporting agencies, medical collection agencies have violated this agreement in its entirety. Having established that there is a specified procedure in place on medical collection postings on a consumers credit, it is a fact that most if not all medical collectors are in violation of their subscriber agreement with the major credit reporting agencies. Since my rights have already been violated by the collection agency stated in this complaint, the collection should be VOID completely. I am not disputing any factual conclusion if I was even given medical attention, just stating that my personal credit history has been damaged by an unlawful collection practice. I should be entitled to damages for the overall cost involved with what would otherwise be a perfect credit history. Accordingly, I respectfully request for the disputed medical collection ( s ) to be deleted permanently, and if this particular collection agencies needs a remedy for collection, it has abused the credit reporting system by violating my rights. In my opinion the only recourse at this time would be moving forward through other collection processes outside of the Fair Credit Reporting Act. The disputed collection must be deleted permanently, and the Consumer Financial Protection Bureau must sanction and fine the agency for its abusive actions. The credit reporting agencies should also terminate the subscriber agreement if place. My dispute is based on material facts and current policies on medical collections. The attached disputed collection ( s ) should be deleted permanently without any right to reinsert from this point forward.
01/27/2017	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	AZ 85234	Web	Older American
I am writing this on behalf of my wife of 55 years XXXX XXXX. Sometime in XX/XX/XXXX my wife saw some woman, XXXX XXXX XXXX, in XXXX, AZ who claims to be a physician. My wife has problems with hearing so I always go with her. We clearly and repeatedly stated that that we were there for the annual " wellness '' check-up which XXXX pays in full. We also asked for XXXX injections. The woman said XXXX did not pay for that, we had to pay ourselves. We know today that this is a lie, XXXX pays for that. My wife had XXXX, I was asked and paid {$25.00} for each. We have the receipts. The woman was also paid in full by XXXX. Fifteen months later, in XX/XX/XXXX, we received a letter from a " XXXX '' in XXXX, AZ demanding {$88.00} for XXXX XXXX XXXX and {$75.00} for himself. I went to that woman 's place and disputed that. She said I only needed pay {$88.00} to her. I left. Many months later, we received a letter from that woman claiming that my wife owed her {$160.00}. We ignored it. I reported the woman to the FTC and her partner in crime also to the FBI and FTC. I addition, I reported the woman to the Inspector General 's Office in the Federal Dept. of Health & Human Services. Five days ago, we had a look at our credit report. It says there that the " XXXX XXXX XXXX '' has posted in my wife 's credit report that she owned him {$160.00} and that she had paid. My wife has never owed money to that woman nor to that " XXXX XXXX XXXX '' and never ever paid any money to them. They can not prove that unless they have forged my wife signature in which case they will go to jail. That woman, XXXX XXXX XXXX, may have my wife 's signature, from XX/XX/XXXX. Please note, they posted that in my wife 's credit report sometime since XX/XX/XXXX as, we have a credit report from this Month which does not contain their entry. In the above context please allow me the question : is everyone allowed to go to XXXX and/or the other criminals and claim that someone else owes him money, without presenting any evidence? and even anonymously? We appreciate your help us we are both retirees and can not afford to pay a lawyer. Depending on their response to you, we are considering spending our last penny and get them to jail. After losing any professional license they may have. We will make the story public anyway. We able and willing to repeat the above in a court of law, under oath.
08/14/2017	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	AZ 851XX	Web
XX/XX/XXXX, A call was transferred to me stating it was XXXX XXXX from XXXX XXXX in XXXX, Arizona and she needed to speak with you. When Representative started speaking, it made me assume my husband was in the hospital. Then XXXX XXXX went into a discussion that she is attempting to contact my husband for debt from XXXX and XXXX. I informed her I do n't discuss my husbands bills and she needed to speak with him. She said if I do n't hear from him by XXXX today, I will have to turn you in and this will also destroy your credit since you are married to him. I hung up, text my husband and asked why am i getting a threat at work when its not my bill. My husband reached out to the company, they were rude said that the company wants their money and its been 3 years. XXXX XXXX explained to my husband they pulled my credit report, and was like WOW I 'm impressed that i could buy a car, she refinance her house, and she was doing very well for herself. She then states to my husband that she pulled his credit and said looks like your trying to clean up your credit I see. I did n't give permission for this collection company to pull my credit, I never provided my social security to this office or the XXXX center. All I have ever provided was my insurance card as i was the cardholder. XXXX XXXX threatened my husband if he did n't respond back by Friday she will start garnishing his wages. I called XXXX XXXX back to go over the dates as my husband was in no hospital or had XXXX in XXXX. XXXX XXXX informed me it was a mistake on their office they will fix the date. At this time I asked XXXX XXXX who are you calling from as I was not informed of the Company name at the time of our first discussion. She informed me she worked for TCS. We hung up and I researched company online. I was given acknowledgement that TCS had faxed my employer twice for Job Verification, included my social security on fax that was accessible to the public. XX/XX/XXXX, a call was left from TCS from a XXXX XXXX at XXXX XXXX. I was not at work so I did not receive the message until XX/XX/XXXX. I received mail on XXXX, showing that I was the patient, it was my procedure. I did not have XXXX with XXXX XXXX. This company is putting false information. XX/XX/XXXX, I faxed a cease and desist communication to TCS to not contact me or my employer. confirmation fax received that company received.
12/02/2016	No	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 85022	Web
I have NEVER experienced anything this unpleasant in my life. XXXX XXXX from Thunderbird Collection Services started calling me in XX/XX/XXXX. He left one message on my home phone stating he had a business matter to discuss with me. I did not know who he was so did not call him back. He had also been calling my cell but did not leave a message as to who he was or why he was calling. He began to call XXXX of my sons repeatedly telling them he needed to talk to me about a business matter. He then called my work and left the same message. When I called him he was immediately condescending and rude. He asked if my sons had talked to me and used their names. He told me his calls were in regards to a 2012 medical bill, that I must have had an operation and that I had n't paid. He referred to the medical business as his client and said that it was going to be taken to judgement. I said I would look into it, call my insurance company and the medical office to see what had happened. I asked him not to call my work ( I am a teacher and it is not the front office staff 's job to take my messages when I have a cell and home phone ) or my sons ' phones while I was working on this. He continued to call my work EVERYDAY. He repeatedly called my cell phone and my sons phones. It was difficult for me to contact the business as it was XXXX weekend. I finally got in contact with the office manager at the medical office, found out it was from XXXX one of my son 's had had. I paid them directly. XXXX XXXX then called my husband and started berating him because I kept saying I 'd pay and I had n't. My husband would not let him speak because he was so rude. When my husband told me XXXX XXXX had called him I called XXXX XXXX to let him know I had paid. He was angry that I had paid the office and demanded a confirmation number. He said he would keep calling and attempting to collect until I provided it. I got the number, called Thunderbird Collection Specialists and left a message for him, stating that I would NOT talk to him again. As I stated I have never been treated so rudely. This was abusive and completely unprofessional. I can not express in writing how this man made me feel. It was an awful experience for an old {$200.00} bill that I did n't even know I had.
06/20/2019	No	Debt collection Medical debt	False statements or representation Impersonated attorney, law enforcement, or government official	AZ 85224	Web	Servicemember
XX/XX/2019 - Statement date from original provider XXXX XXXX with a 30 day payment expiration notice, amount owed/balance of account on statement {$300.00}. XX/XX/2019 - Notice of collection from Thunderbird Collection specialists ( TCS ) demanding payment for {$8200.00} Notice of collection dated three weeks prior to payment due date from original provider. The original provider was contacted and I was told that I had no choice but to talk to collection agency, despite the statement notice did not expire until XX/XX/2019. XX/XX/2019 - Validation letter was sent to collection agency, ( TCS ) requesting validation of the account. Validation requests included itemized account of charges, ledger, proof of services, my signed authorization for this specific account. I have not now nor have I ever sought medical services from the provider and am confident that no such medical agreement exists. I have requested this documentation and the provider and now collection agency will not comply with my request. XX/XX/2019 - TCS responded to validation letter and only provided a statement balance. The did not provide any of the debt/account validation documents requested. XX/XX/2019 - I was contact by a representative XXXX by phone at XXXX XXXX, XXXX phone no. XXXX. XXXX identified her self as Calling with " TCS representing their client XXXX XXXX. TCD did not identify themselves as a collection agency. TCS representative stated if you do not pay this we will move forward with this case in favor of our client. When asked for clarification on what she meant by this statement, she replied again that they will move forward with this case in favor of their client. I responded that I will send corresponded in writing. Representative XXXX then began to ask me multiple times over and over again have you ever been sued for debt you owe I asked her what she trying to imply, and she continued to threaten to sue me. She specifically referred to XXXX XXXX as her " client '' and that they would mover forward with the " case favorable to their client '' then threatened multiple times to sue me. Attached is all that I have received and the dates are inconsistent and the actual services/account unfounded.
03/02/2022	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	AZ 85006	Web
I have been threatened on multiple occasions over the phone by Thunderbird Collection Specialists Inc on multiple occasions on the phone with abusive language and behavior. The first call the lady stated " how was I going to rent anywhere else '' when I informed her we own a house she yelled " I know XXXX ( my sister in law ) got you and your wife into this mess '' and was cussing at me. At which point I cussed back and said " Your XXXX company is no longer authorized to call me ever again ''. They have called XXXX to XXXX times since with the last one being today XX/XX/2022 at XXXX am Arizona XXXX. Which I have saved and have blocked multiple numbers and calls from them. Also today I received a letter which I will attach a picture of stating the following threat " Dear XXXX XXXX, YOU HAVE FAILED TO MAKE ACCEPTABLE ARRANGEMENTS WITH US REGARDING THE REFERENCED ACCOUNT. WILL IT BE AGREEABLE WITH YOU FOR US TO CONTACT YOUR EMPLOYER AND ARRANGE TO HAVE THIS DEDUCTED FROM YOUR SALARY BY MEANS OF A VOLUNTARY WAGE ASSIGNMENT? PLEASE REPLY IMMEDIATELY. Sincerely, XXXX XXXX. My father recently was passing away and we needed to pick up and leave to be able to care for him including his frequent falls, lack of hygiene and being in complete renal failure and thus squired this debt. But however since my father 's passing TCS has made several threatening statements and phone calls which is all been documented and provided. Under the fair debt collection act debt collectors are not allowed to harass or intimidate the debtor which letters and/or harassing phone calls especially if the debtor has told them repeatedly to cease all contact. I'm requesting your agency to step in and intervene in legal manner available to get TCS to discontinue their unfair and illegal debt collection tactics, and to warn others of thier activities in order to inform the general public and consumers about Thier shady practices.
09/10/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AZ 85281	Web
I was recently made aware of XXXX XXXX XXXX XXXX violating my consumer reports when I attempted to apply for an extension of credit. I have had no communication with this company, nor did they respond to my Cease & Desist letter that was sent XX/XX/XXXX ( attached ) and addressed directly to the President, XXXX XXXX. These actions are a violation of FDCPA, FCRA, & the FBPA " The Acts ''. The Acts were created to protect consumers from harassment from alleged creditors and debt collectors. I had absolutely no idea that Thunderbird Collection Specialists had been harming my financial reputation for over a year until I pulled my consumer reports. I have no communication or contract with this company. Nor did I give this company permission to share any information on my consumer report as is required under the FCRA 15 USC 1681b ( a ) ( 2 ). Further, this is harassment as defined under the FDCPA 15 USC 1692d as well as false and misleading information 15 USC 1692e. The XXXX was created to protect consumers from violative business practices. These violations entitle the consumer ( me ) to exemplary damages. Thunderbird Collection Specialists has been in business longer than 50 years, there is no excuse for their actions. Further, several court cases support Ignorantia juris non excusat ( Ignorance of the law excuses not ) All are presumed to know the law. San Francisco Gas Co. v. Brickwedel ( 1882, 62 C. 641 ; Dore v. Southern Pacific Co. ( 1912, 163 C. 182, 124 P. 817 ; People v. Flanagan ( 1924 ), 65 C.A. 268, 223 P. 1014 ; Lincoln v. Superior Court ( 1928 ), 95 C.A. 35, 271 P. 1107 ; San Francisco Realty Co. v. Linnard ( 1929 ), 98 C.A. 33, 276 P. 368. Thunderbird Collection Specialists never had permission to be on my consumer report. Their actions provide all of the essential elements for a defamation of character lawsuit, emotional damages, and aggravated identity theft.
05/09/2017	Yes	Debt collection Medical debt	Communication tactics Used obscene, profane, or other abusive language	AZ 85254	Web
To Whom It May Concern, I called TCS, Inc. regarding a debt collection letter I received. This was a medical provider who my stepdaughter had seen in XXXX of XXXX . My stepdaughter does not live with us and because her mother takes care of these things I never received ANY notice or bill to know that there was a later payment. The letter was signed by XXXX XXXX and he was also the person I was transferred to speak with regarding the account. I let him know that I knew nothing about this bill and I 'd like to see the information regarding the date of service etc. I also wanted to see any letters that went out previous to this to know how it could have gone to collections without any warning. He told me it does n't change the fact that I owe that amount, I told him I have a right to know this information before I pay. He started to get hostile and said that if I am going to handle it that way he would just not expunge the record on my credit regardless of whether I paid or not. I asked him if he was threatening me, he said " well that 's how it works, this is collections ''. I told him that he has violated the law and that is not how it works. He said he has done this 15 years and never broke a law. He threatened me again about payment and my credit and asked to speak with his supervisor. I was able to handle it with his supervisor. Afterward, I spoke with the doctors office and they were upset about the debt collector treating me that way, they informed me that they had the wrong address for me and the address they had was not even a valid addr ess ( the bills they se nt were returned ). In any case, I do not believe this person should get away with this over an {$80.00} bill, he was hostile and abusive which violates the Fair Debt Collection practice. The company and XXXX XXXX should be reprimanded for this behavior as I am sure I am not the only one.
11/03/2020	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to sue you for very old debt	AZ 85345	Web
On XX/XX/2020 I contacted Thunderbird Collections to negotiate a settlement and a delete request from the credit report. I explained in writing to XXXX XXXX that this debt is something I do not feel should be on my credit report as it is showing as an eviction amount. I purchased a mobile home and three months later the mobile home collapsed due to an undisclosed termite infestation. I was then evicted from the mobile park, and was given a bill to have the mobile home removed from the mobile park. I refused to pay the bill, as the cause of the house collapsing was due to the termite infestation. Approximately a year later, I had a debt on my credit report by this property company for an eviction amount. On XX/XX/2020 I offered to pay {$1600.00} to have this permanently removed from my credit report. On XX/XX/2020 XXXX from Thunderbird Collections, who I only recognized his voice based on our conversation the previous day, called my cell phone. XXXX did not announce who he was or identify himself at all or that he was calling on behalf of Thunderbird Collections. XXXX proceeded to speak aggressively, stated that he was not going to contact XXXX XXXX XXXX to negotiate the debt, but he threatened to put a judgement and garnish mine and my ex wife 's wages if I did not pay the full amount by the end of today. XXXX hung up the phone after I said that I would be contacting his manager, XXXX XXXX to discuss his inappropriate behavior. On XX/XX/2020 just after XXXX hung up on me, he contacted my ex wife 's place of employment and demanded to speak to her. The office staff notified him that she no longer works there, as he was being aggressive and threatening. XXXX did not identify himself and the office staff feared for my ex wife 's safety and did not give out any information or acknowledge that she works there.
09/22/2016	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt was discharged in bankruptcy	AZ 859XX	Web
Thunderbird Collection Agency is contacting me thru my work number during work hours. This collection debt they are demanding payment for has been discharged through bankruptcy. Besides the debt is my daughter, which was a minor at the time of service and they are trying to now contact her for payment as well. They are harassing her at her place of work and contacting her biological father at his place of work. This company is and their so called " mangers '' are mean, demanding and unpleasant. They do n't let you ask any questions about what they are calling about. They demand payment immediately or credit will be destroyed. They also have my phone number tied up with family member accounts. They are n't even my accounts that they are demanding payment for. They are sharing my information of where I work along to other family members of mine which I DO NOT want them to have. I do not want others to know where I work or my work number. I do not want my daughters work numbers given out to others or our medical bills discussed with just anyone that they can get a hold of on the phone that they think will either pay or give out more information to use against me to pay a debt that has been charged off. Also, we did n't just file bankruptcy and walk away from everything. Our bankruptcy was a merely {$37000.00} and we have paid back and still are through our attorney almost {$14000.00}. We did n't just walk away, we do n't deserve to be harassed at our place of work. We 're trying to make money to pay our bills not be harassed by this company just to lose our jobs for their relentless, mean and vicious phone calls. This is unthinkable behavior. They are all liars when we call them back to try and get some answers or try to discuss the situation with them. They either yell and demand payment or just hang up on us.
08/29/2019	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Sued you without properly notifying you of lawsuit	AZ 85017	Web
Apparently, I was to appear in court on XX/XX/XXXX ... I never received any type of notice in the mail, nor was I ever contacted by the original complex about a court date. The paperwork I received in the mail is dated ( by stamp ) XX/XX/XXXX, however it is signed and sealed bybthe justice of the peace on XX/XX/XXXX. I have NEVER received any type of notice EVER, until the day I got a letter from my employer explaining theybwere going to garnish my wages, for an unknown amount. This amount totalled around {$1300.00} which when paid in full, totalled a little over {$1400.00}. I recieved a letter from my employer after a few weeks saying the debt was repaid. Now, several weeks later, my place of employment is receiving phone calls, and saying they're aaking about me, and I recieved a letter in the mail today explaining how my last payment satisfied the debt, however there is still a balance of {$2300.00} from the original complex, prefixed by the statement : " As you know, there is still a balance due ... '' I do not know. Ive very scarcely neen contacted about this matter, and all of it as of late, in XX/XX/XXXX, about this debt from XX/XX/XXXX, and I believe a great deal of that is due to the incorrect spelling of my name on EVERY document ever received by them. Im confused as to what exactly is/was owed, what has been paid, and what action if any, I can take. I have never recieved any calls from anyone about this matter, only letters as of late. It also appears the second amount is including damages, of which there were none, as well as a rent charge for the month of XX/XX/XXXX, whereas a notice to vacate was enacted on the XXXX ... Lastly, I would also like to know the status of my co-signer, and what his role in this is, as he signed with me, declaring financial responsibility overall.
08/15/2016	Yes	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 85353	Web
I person by the name of XXXX called me in regards to a medical debt I was unaware I owed, I explained I was in middle of work and could n't speak to him at the moment, he proceed to call my cell a total of 5 times within a 3 hour span. I called him back and asked to be sent an invoice because how did I know if it was n't a scam, and I would n't give my credit card information over the phone. A few days passed I did not receive anything in the mail, XXXX called my work and asked to speak to my boss, he told my boss to have him call me back or I would be in serious problems. He then called again and asked to speak the HR director, he then called again to obtain my extension number. I called him back and asked him to not contact my work number and to not speak to anyone at my work in regards to him trying to collect a debt. I explained I still had not received anything in the mail, which then I realized he did not have my correct mailing address, I gave him the correct mailing address. 2 days later he called me a series of 10 times, 3 times leaving a voicemail, I was not able to answer the phone because I was in meetings, he then called my work number and spoke to customer service asking if I was working and in the office. I called and asked to speak to a supervisor and asked said supervisor to remove my work phone number because the employee XXXX has been harassing me at work, I again asked for the invoice to be mailed. XXXX called the next day my work phone and spoke to customer service, he then called my work extension and left a message. I again called a supervisor to ask for XXXX to stop calling my work. XXXX again repeatedly called me my work phone number.
01/28/2019	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	AZ 85268	Web
I gained this debt in XX/XX/XXXX, I contacted the XXXX company for the debt 1 year ago to ask if they would settle at that time they said no, 2 weeks ago around XX/XX/XXXX I was contacted again asking if I'd like to settle, I said I'd need to speak to wife get back to me in 2 weeks. 2 weeks was today and I spoke with an individual by name of XXXX ( Not sure of spelling ) telling me If I couldn't take the settlement they'd proceed with further actions and I didn't want that because they'll garnish my wages and seek judgements against me. I told them I was XXXX and on XXXX and was unable to be garnished to which the individual got very nasty and asked if I was gon na be a " REAL MAN and pay my debts '' etc. this went on for sometime he hung up on me, I called back and asked for his supervisor and he told me I must have no life and what kind of man are you, I deceivedh im and told him I had recorded his behavior, to which he said that it's illegal, I quoted arizona state law that states only one party must be aware me, He then said it was fine he had already recorded me. I spoke to his supervisor who informed me that if he had recorded me I would have heard a PROMPT saying I was being recorded, However I heard a recording start sound similar to one on a personal cell phone. When I informed the supervisor that at this point I have reason to believe it was recorded and it was a clear HIPPA and Fair Debt Collection act violation the supervisor said he'd talk to the offender in question and that it doesn't change anything in our situation however.
07/12/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	CA 920XX	Web
TCS is incorrectly reporting the date of delinquency and collection on my credit reports. In XX/XX/XXXX I became delinquent on my HOA fees. In XX/XX/XXXX, the house was foreclosed on and sold. In the attached documents from the attorneys representing XXXX XXXX - the HOA - you will see the date of their affidavit of fees - after the judgement was issued for this debt - date was XXXX XX/XX/XXXX. According to reporting laws - 7 years from this date would had expired making the debt noncollectable and the collection should have dropped off of my account. The problem is that TCS is currently reporting the date of delinquency as XXXX on my credit reports. Secondly ; Exhibit 1 ( again from the HOA 's attorneys ) is the CCR 's - which ( see highlighted area page 23 ) clearly states that the foreclosure or any proceeding shal extinguish the lien of the assessments. Third ; the accounting summary in exhibit 2 shows the original delinquency as XXXX XX/XX/XXXX. The date of the original delinquency should start the collection clock. All of this information has been sent to the TCS on several occasions as well as sent to the credit bureaus in dispute and TCS has continued to confirm the debt. I just spoke to XXXX - a collector who called last week - he was given all of this information, as they have been for years, and he promised he'd look into it and call me back the next day. I have not heard back from him as every other time I speak with TCS collectors.
06/04/2015	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	AZ 85138	Web
I am receiving letters from Thunderbird Collections Specialists Inc in regards to a medical bill that my fianc had with XXXX XXXX XXXX. This company has tried to report this to my credit report and saying that my last name is my fiancs which it is not. I have advise the collections agency that I am not responsible for this account since we are n't married at this time and that they needed to remove it off of my credit. I advise them to not contact me to my cell anymore. A few days goes by and they continue to contact me about this account, advise them again to quit contacting me. It has been weeks since the last call I have received, now I come home from work to get a treating letter that is address to me " who 's not responsible for the debt '' ... .... and the letter state " YOU HAVE FAILED TO MAKE ACCEPTABLE ARRANGEMENTS WITH US REGARDING THE ABOVE REFERENCED ACCOUNT. WILL IT BE AGREEABLE WITH YOU FOR US TO CONTACT YOUR EMPLOYER AND ARRANGE TO HAVE THIS DEDUCTED FROM YOUR SALARY BY MEANS OF A VOLUNTARY WAGE ASSIGNMENT? PLEASE REPLY IMMEDIATELY .... SINCERELY, THE PERSON NAME '' which is a treat to me and will not be stand for!!!! This account also should had been covered by her insurance from XXXX XXXX XXXX XXXX XXXX XXXX, which had fraud and internet breach around the time that they are saying it was n't paid. I am including XXXX different letters that have been sent from this company and that I view as collections treating.
01/15/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	AZ 85006	Web
I was taken to court for a default judgement because they never actually served me or informed me of this debt back in XXXX. I was not aware of anything until my employer received notice of garnishment. At that point I tried to look into it but since it was a default judgement there was nothing I could do to fight it. So I paid the debt in full as of XX/XX/XXXX to get it over with and remove the garnishment. Come XX/XX/XXXX I received a letter saying I still owe on the account. I immediately called to clear up the issue but the agent said there was no payment made on the account. I said well if thats the case why did it take so long to get me a notice to which they said they had sent 27 letters which is not at all true given they already never gave documentation in the first place until after they sued me. After he decided to just say I was wrong instead of looking into the account or providing any evidence he hung up on me. I then promptly sent a letter towards the end of XX/XX/XXXX with a copy of the receipt that showed it was paid in full. I even checked my credit score and it shows as paid in full and closed. I received one other letter dated as of XX/XX/XXXX saying they will report me to the credit bureaus if I didnt pay them within 10 days of them giving me this notice. I didnt receive that letter till XX/XX/XXXX. They have not provided any proof of debt or acknowledged my proof of paid in full payment.
03/31/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	MT 59801	Web	Older American
I had XXXX XXXX XXXX through XXXX XXXX XXXX on XX/XX/20. Apparently a XXXX XXXX PA provided some service during the operation. The bill payment was denied because the physician did not submit the claim in time. The bill was resubmitted to the Va and denied again. The doctor turn the bill over to Thunderbird Collection Specialists. They contacted me by phone several times. They were told each time the bill was to be paid by the VA and to contact them After several calls to write and received a copy of the original bill. I then contacted the XXXX XXXXXXXX XXXX XXXX by phone. The community representative call Thunderbird Collection and explained why the bill was not paid, that I as a Va patient had no financial liability, and they were given the path to have that bill re-examined. After confirming that was done I recontacted Thunderbird to reaffirm that the VA had indeed contacted them. At that time it was indicated to me that it did not matter what the VA said it was my bill an responsibility as the patient for that claim. As a VA patient entering or releasing that hospital I did not sign on agree to any such responsibility. I have in the past loss my temper with the repeated calls from the collection agency. I would like this issue resolved. I have worked had to increase my credit scores and reduce my debt. It is my hope as a XXXX vet to be able to by a home. Please stop these people.
11/08/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	MO 63304	Web
XXXX XXXX was contracted by a former business I was a partner in. The business was sold on XXXX to my other business partner. XXXX sent an invoice in the form of XXXX to me following a disagreement that she had with the owner of the business stating I was responsible. I responded and told XXXX, the owner of XXXX, that I did not own the business. I gave her all of the contact information of the new owner and the attorney who handled everything on the sale and was handling any debt that the old partner did not pay. The old partner ended up not paying anything and when I logged into my credit, I saw that ally had sent ME to collections. I contacted XXXX XXXX at thunderbird and explained. I also asked him to send any signed agreements for my attorney to review but he has not provided anything to confirm the debt. This not only is not my debt, I have evidence that the person who reported this knew that this was not my debt and still sent this in. The dates of service is XX/XX/19 which legally, I had zero association with the business in any capacity on that date. This is unethical on both XXXX XXXX and XXXX at XXXX. This has affected my credit and made a huge difference on interest rates for an investment condo I planned on purchasing. Please help asap.
04/03/2017	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	AZ 85224	Web
About 8 years ago, I lost my house to foreclosure ( surprise surprise ), and when I was in the process, I stupidly asked the HOA if I should pay them after I had vacated the property. They told me no ... So I did n't, long story short I should have paid them for the time between when I vacated and when the property was actually foreclosed on. I tried to pay them but they would jack up the amount each time I did, adding fees and interest. they took me to small claims court, and tried to sue me for an amount that was nearly XXXX the original amount, judge had me pay the original amount plus some fees, but not the jacked up difference. I then paid that amount, but they sold the difference to a collection agency. I have the paperwork for the court saying the debt is paid in full, but this collection agency has been chasing me for years, and now they have brought my wife into it, by putting the debt against her, so its dinging her credit, even though we married long after I had bought the home, and was never on the hook for the mortgage, deed, hoa, or anything and during any of the legal proceedings had nothing to do with it. it only happened about a year ago when we were doing our yearly credit check, and we saw it show up on her credit.
09/26/2017	Yes	Debt collection I do not know	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	AZ 85029	Web
On XXXX/XXXX/2017 at XXXX local AZ time, XXXX XXXX called requesting to speak to XXXX XXXX . I verified the name was correct. He then proceeded to state the name of his collection Company - Thunderbird Collection Specialists. However he failed the following FDCPA rules when trying to collect on a debt. He failed to fully verify besides my name that he was speaking with the correct party. He failed to state the mini miranda, failed to state the debt collector disclosure and failed to state that the call may be recorded. He also stated that he was calling to see how I was planning to rectify this debt that is in their office before he advises his client to take me court to collect on this debt. He also told me he had left multiple messages to a person who I identified to be a relative, regarding this debt. When I advised him of what he had failed to do prior to commenting that he was calling to collect on a debt and that I was going to just end the call instead of speaking with him, he preceded to state that he was going to status " my account '' in their office as a Refusal to Pay. When I responded back to him and stated that I was not refusing to pay anything, he began to be rude by interrupting me and then he hung up on me.
04/20/2015	Yes	Debt collection I do not know	Communication tactics Used obscene/profane/abusive language	AZ XXXXX	Web
I received a phone call on my cell phone demanding to talk to someone that my number does not belong to. I do know the person but I very seldom talk to her. I informed the person calling that I no longer talk to this person and he got angry and said I need to tell her to call him. I again told him that I did not talk to her anymore and he got more nasty and told me that she put me down as a reference and I needed to tell her to call him. I again informed him that I did not talk to hardly at all anymore and he said that he did not pull this ( my ) phone number out of thin air and to give her his number. He refused to listen to me that I did not talk to her anymore and continued to harass me about her. I finally told him I would take his number just to get him to leave me alone and stop harassing me. He would n't tell me who he was with so I had to use a reverse phone directory to find out who was harassing me. It seems that the person he was calling about owes money, this has nothing to do with me, I know nothing about this debt and he would not get off my phone. he got nasty and kept harassing me about someone I no longer live with or talk to very often.
09/04/2018	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	AZ 85132	Web
TCS, Inc ( XXXX XXXX XXXX ) first contacted me at work in XXXX. I have requested i not receive calls by this " XXXX XXXX '' at work. A letter was sent to my work corporate office. Letter was given to my HR representative on XX/XX/XXXX with my SSN asking for employment verification, date of hire, hours per week work. She had not responded to their request and sent me the letter and asked for my permission to submit. I told her no. Since then she has been calling my cell phone numerous times, sometimes 2X in a row and work number often. Each time i verbally tell her do not call me at work. This has been going on for almost 2 years. On XX/XX/XXXX at XXXX she called in and I hung up. She called back and told my receptionist that she wants to speak with the office manager. Without knowing the subject of the call, she spoke with her and requested that my HR rep give her a call. This is illegal practice and goes against the protection act. i have reported to the XXXX about XXXX, but they have not responded back to them. Amount is for around {$3000.00} when i had my baby and my insurance wont pay because my Dr. used a Dr without a referral during the XXXX.
11/09/2017	No	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	AZ 85009	Web
Most recently, on XXXX I received a voice message to call XXXX at XXXX XXXX XXXX XXXX. She has called me before asking me to pay a medical collection. The collection has been disputed with all three credit reporting agencies and I have received a confirmation from XXXX XXXXhat is will be deleted. The collection is not accurate. I called XXXX back today XXXX at XXXX pm MST. I asked her to stop calling my phone number and confirmed my number with her. She stated they are not bound by any do not call regulations and that she would continue to call. I asked her for her name and the company she represents. She stated XXXX XXXX with the company name as Thunderbird Collection Service and address of XXXX XXXX XXXX XXXX # XXXX, XXXX, AZ XXXX. The collection that was placed on my XXXX, disputed, and deleted was from this company. I asked her how she could say she is not bound by the FCRA or do not call when 'collection agency ' is in the name of her business. She again stated my number would not be removed and I would continue to be contacted. I advised her I would file a complaint with the CFPB. I appreciate your assistance in this matter.
07/31/2023	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	CA 92887	Web	Servicemember
This complaint is about Thunderbird Collection Agency or TCS. They call repeatedly from multiple different numbers. A recorded name of XXXX XXXX from number XXXX. Identifies at TCS Another call from someone named XXXX XXXX -- the recorded message just say " this is XXXX XXXX. Call me. This is XXXX XXXX '' I have looked up both TCS and XXXX XXXX. Found quite a bit of bad information about Thunderbird Collection Service TCS and its owner and director XXXX XXXX. Many claims of fraud reported. I have tried to call back to tell to stop and their is no way to leave a message after phone phone picks up call. I have no idea what this could be? They never ask for me by name. It is never a person, always a recorded call. IT has been going on for months -- mutliple times/week. I have blocked the call -- so it just goes to voicemail but it is multiple messages left. It just needs to stop. I have been on the DO NOT CALL list for years. Please help make TCS, XXXX XXXX and XXXX XXXX stop. I am confident you have heard of this company and the names based on what is all over the internet about them.
06/16/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	AZ 85251	Web
Case was dismissed in court. I, the plaintiff, filed against defendant, XXXX. After case was dismissed, ( attached ), XXXX retaliated by submitted a fake and false bill to wards me of {$6700.00}. There was/is no merit or validity to these made up charges and fees. XXXX had the chance in court to address any other issues and did not. In XX/XX/2018 I submitted home inspection which shows house was in complete disarray with damages. XXXX never addressed and in XX/XX/2018 then submitted a bill saying I did damages, even though documented 3 months previously it was their fault, attached. They then proceeded to falsify trumped up fees, which in no way did I owe in any manner, and submitted a fabricated bill to me and demanded I pay. XXXX then handed over my " bill '' toTCS THUNDERBIRD COLLECTION in XX/XX/2018. I have disputed in the past. I now wish to submit court files and dismissal and other documents to support my claims this bill is fabricated. I have more court documents, but file limit is exceeded.
08/16/2019	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	AZ 85029	Web
I have sent a formal request for this company to cease and desist contacting me by phone per the FDCPA. They continue to call me and my wife.I have asked for a formal debt validation and all I received was a letter that said "send payment in full today." That's it.Not only was this letter not the validation I requested but it was also from Mr XXXX XXXX whom was very abusive to my wife over the phone when she was trying to figure what the debt was on her credit report because it is not hers, the debt it is apparently mine.There was no contract for either of us. We had full coverage insurance and all deductibles and coinsurances were met for that year so that's why I have continued to ask for a debt validation.Cease and desist letters as well as debt validation requests have all been ignored.After filing a complaint the very abusive Mr XXXX XXXX called and proceeded to act very unprofessional towards my spouse. And has now sent a collection letter with some sort of demand without any explanation.
12/15/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	WA XXXXX	Web
I'm trying to handle this Dispute with the collection agency, and they referred me back to the creditors about a debt that I do not owe. When I contacted the creditor, they no longer have my file. I Paid full months ' rent was on a month-to-month rental, never late also was not given back my deposit. my deposit was {$500.00} the rent was {$620.00} & I had One month extra paid rent. XXXX XXXX XXXX Apartments Owe me a total of {$1700.00} This Apartment complex became very unsafe for me and my kids. I had to move immediately due to the severity of the situation. There were people squatting in empty apartments not on the LEASE and these people were banging on tenant 's doors at all hours of the day & night. I was being stalked, followed and asked for change or food from these people. My kids and I were terrified. I filed a complaint with the front office, they said there's nothing they can do and that I had to call police. Here are the police reports. XXXX XXXX XXXX XXXX XXXX XXXX
07/26/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	AZ 85251	Web
There is XXXX debt owed to XXXX XXXX XXXX XXXX. ( The " Defendant '' has changed their name 4 times in attempts to commit blatant fraud ). JUDGEMENT was XX/XX/XXXX and was PAID IN FULL XX/XX/XXXX via XXXX XXXX. all evidence attached. XXXX retaliated AFTER FINAL JUDGEMENT and submitted a FALSE and FRAUDULENT " bill '' to Collection AFTER XX/XX/XXXX. There were NO DAMAGES as they indicate. ( Evidence submitted here and to Court, document dated XX/XX/XXXX which proves that XXXX handed over rental property to myself in complete disarray and full of damages, as noted in detail by renter, myself. These damage, as per " FAKE BILL '' submitted XXXX is totally fabricated as these damages done BEFORE I moved in. This bill is FRAUD and made-up in complete retaliation. CEASE AND DESIST and REMOVE FROM MY CREDIT IMMEDIATELY. There was rent due ONLY which was PAID IN FULL as per attached, yet they put in the rent yet again onto this invoice to collection. SUM PAID IN FULL
03/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85205	Web
I have submitted 4 correction/appeal through the credit bureau and also contacted Thunderbird about a collection that I found on my report when I was trying to buy a home. Thunderbird has put this on my account that is my ex wife. We have been divorced for 25 years. She has defaulted on her payments apparently and they have put her bill on my credit line. They have refused to correct it through XXXX. No explanation was given. I can not be held liable for someone I have been divorced from for 25 years. I have no joint account with my ex for anything and XXXX XXXX does not even have me or my name on any record they have. It was a no contested divorce with no children and no property. I was never responsible for any of her bills. This seems to be illegal for a company to put whatever name they want on a bill to collect it. I did contact the hospital and was told I was not on her account.. So the culprit then falls on Thunderbird Collection.
05/15/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	MT 59715	Web
I was involved in a workplace accident while working for XXXX XXXX XXXX in XXXX, Arizona in XX/XX/2013. I spent 2 days in the hospital in XXXX and collected tens of thousands of dollars in medical bills. The Industrial Commission of Arizona ruled in my favor and found my company, XXXX XXXX XXXX, to be at fault for the accident and ruled that they pay my medical bills in their entirety. They paid all of my bills, except {$840.00} for an XXXX service for XXXX I had because of the accident. Now, after applying for a mortgage, when my lender ran my credit score, I discovered this outstanding bill that is in collection with an agency called TCS Thunderbird in XXXX, AZ. Their number is XXXX-XXXX-XXXX. Today I spoke with XXXX who is in charge of my bill, and he said that I am now liable because of the amount of time that has passed. He also told me that filing an appeal or dispute was pointless because of the amount of time that has passed.
03/06/2017	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	AZ 85140	Web	Servicemember
I had some services with XXXX, i recall when i started services, they where going to spray the outside, any entrance to the house. and also removed any spiders webs on the outside of the house. when the first appointment happen they did n't not do the things they mentioned as far as removing the outside spider webs. to my knowledge there was a pre scheduled for the next three months. they never showed up, supposedly they called. please note this has been a while ago. As of yesterday i got an email that this acocunt was turned in to collections for {$50.00} dollars. i dont even know how they got my SSN #. The collection company is Thunderbird Collections Specialist. i have contact TCS INC, and paid the debt and requested to be taken out of my credit. Now my issue is how did XXXX get my SSN which i do not recall giving it to them. Please note, this complaint is against XXXX and not towards TCS Inc.
12/06/2022	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	AZ 85042	Web
I had XXXX XXXX XXXX and it was denied for a XXXX XXXX XXXX XXXX last year in XXXX even though that is a claim that no one can verify. Thunderbird Collections repeatedly called me while I was at work over 4 times in a row the day prior. Today I answered an unknown call from Thunderbird Collections where I was told it was a very important call. I immediately told the person I was at work. She said good because her next step was to verify my employment to place a judgment on me. That I had been playing the run around with her company and that they had gotten nowhere with me. The person on the other end of the phone stated that the collection was now over XXXX dollars and that they were calling before verifying employment to submit a lien against me. She threatened to garnish my wages if I didnt set up a payment arrangement either weekly or biweekly.
12/02/2020	Yes	Debt collection Medical debt	Communication tactics Frequent or repeated calls	AZ 85201	Web
I have a medical debt ( amount of $ 330+ ) that was transferred to this collection company, TCS . An individual by the name of XXXX XXXX. They called me on XX/XX/XXXX to attempt to collect the debt. I informed them at that time that this debt will be included in a bankruptcy. I provided them with my lawyer 's information as I have retained a lawyer, but still in the process of filing bankruptcy. XXXX then called me again today, XX/XX/XXXX, trying to collect the debt saying that he called my lawyer, who told them that I haven't filed yet. XXXX tells me that in order for it to be included he needs case numbers and a bunch of other information. I told him that I don't know when it will be filed, but he said that he'll call me again in 2 weeks. Regardless of if I filed it or not, I have retained my lawyer, and all communication should go through them.
03/15/2017	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	AZ 85051	Web
My name is XXXX. I keep getting calls from XXXX of TCS, phone number XXXX. The problem is this woman keeps calling me for a medical debt my daughter, XXXX has. My daughter does not live with me, and has n't since XX/XX/XXXX. Both myself, and my daughter have asked his woman REPEATEDLY to stop calling me. I work graveyard shift, and she wakes me up every time. She told my daughter the second time my daughter called that she completely removed my number from the file. I received another call yesterday, and I am fed up. This woman has threatened my daughter about ways to collect the money, and she has no business calling me. The only connection I have to my daughter 's car accident that this medical bill has come from, is that I had to watch my daughter in XXXX. Please do something about this woman.
07/12/2019	Yes	Debt collection Medical debt	Communication tactics Used obscene, profane, or other abusive language	AZ 85029	Web
After submitting a complaint with the CFPB about a debt that is on my credit report that does not belong to me. I was contacted by a XXXX XXXX at Thunderbird Collections and he was extremely rude and abusive. They claim that because a debt is owed by my spouse they can put it on my credit report which I have never signed anything with them or at the time of service and after requesting validation the only thing they send me is things in his name. I understand that Arizona is a joint property state, but if all of my debts were my spouses and vice versa then everything on both of our reports positive or negative would be on each others reports. The Fair Credit Reporting Act is federal and it states they must provide proof of from the furnished that this debt is mine and it is not.
08/23/2021	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	AZ XXXXX	Web
I have mailed several certified requests to validate debt that I do not owe from Thunderbird Collection Specialists. Company consistently refuses to respond providing ORIGINAL documents under the Fair Credit Reporting Act. Thunderbird Collection Specialists responds with false invoices with misleading information including invoices with incorrect addresses ; documents created from its internal accounting system. *Thunderbird Collection Specialists has received Countless complaints identified on the XXXX XXXX XXXX ( XXXX ) web site from consumers for violating rules relating to the Consumer Financial Protection Bureau and the Fair Credit Reporting Act. Note : Thunderbird Collection Specialists has been informed and contacted, but continue with its illegal practices.
06/06/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 920XX	Web
In XXXX XXXX XXXX ( now XXXX XXXX XXXX ) included me on a judgement that that they had no legal ability to do. I received a court order to remove my name from the judgement. The HOA/Management company hired Thunderbird Collection Services ( TCS ) to collect on this inpropoer judgement. I have disputed this debt at least 20 times over the years, spoken with TCS and XXXX XXXX and to no avail - it is still currently listed as a collection on two of my three credit reports. This incorrect posting by TCS has prevented me in qualifying for auto and home loans. The credit bureaus have contacted TCS to confirm the debt and TCS has continued to confirm the debt - despite the fact that I have provided TCS with a copy of the court order removing my name from their judgement.
10/30/2019	Yes	Debt collection Medical debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	AZ XXXXX	Web
on XX/XX/2019 i was called by some of my friends regarding a phone call they received from a debt collector named XXXX XXXX from Thunderbird collections. They told me this person reached out to them asking them to have me call him regarding a personnel business matter and he asked them if i am working and if so whats the name of my company. now my wife and i have spoken to him on a few occasions and we asked him for the proper documentation regarding his licence to be a debt collector in Arizona which he dose not have as its based out of California as well as other documents regarding the debt which we did receive. since our calls with him we have sent payments to the company on a payment plan however i do not know why XXXX XXXX is still pushing the way he is.
09/25/2023	Yes	Debt collection Rental debt	Attempts to collect debt not owed Debt was paid	AZ 85022	Web	Servicemember
I lived at an apartment complex where there were many things wrong such as doors not latching closed or being able to lock mold growing in the place roaches refrigerator constantly leaking and not getting cold as well as drug deals everywhere. After many attempts to the property office I informed them I was moving out. My foster mom paid over {$1500.00} to break the lease. The property management then called the police on me when I went to get the rest of my belongings and they sued me making my wages be garnished. Now this collection company bought my account and is charging me {$3800.00}. When I called to find out who they were I asked for a copy of the agreement or contract I had with their company I was then hung up on and never received anything else.
08/08/2019	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	AZ 85210	Web
My husband received a phone call on his work phone multiple times and all tough he repeatedly asked to not call his employee paid for work phone the calls continue. The agent XXXX also threatened him with legal actions if the bill wasnt paid today. I called the number back on my personal phone and my call was met with an abusive collection agent. Saying that they had a bill form XX/XX/XXXXand that the last time I spoke with them was in XX/XX/XXXX An didnt that I lied to them about paying the bill. Again threatened with legal action. When asked what the bill was for at first they were not sure and then said that it was for a XXXX I had in XX/XX/XXXXbilled by the assistant in the XXXX room and denied by my insurance.
12/05/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AZ XXXXX	Web
Thunderbird collection Specialist Inc placed a collection account on my credit bureaus that does not belong to me. They just decided I am responsible for this debt for XXXX XXXX XXXX. I am not and have never been seen or consulted by any doctors with this organization. They fraudulently report this to the credit bureaus in effort to illegally force me to pay this bill that is not mine. They have no documents showing I received services or requested services from this provider. It is not my bill, I demanded they remove my name any and all of my personal information from their system. I have never received services from this provider. This has impacted my credit substantially and is causing me a great deal of stress.
02/13/2018	Yes	Debt collection Other debt	Communication tactics Used obscene, profane, or other abusive language	NV XXXXX	Web
Today XX/XX/XXXX the Collection Agency known as Thunderbird Collection Specialists, CRS XXXX, at XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ phone XXXX XXXX XXXX called me in a very loud and abusive tone of voice demanding in payment of debt TCS filed in XXXX in my Credit Report. The debt originated from the Landlord failing to comply with the apartment amenities as per Leasing agreement. Several complaints were filed against this Landlord and are found on line. I told TCS CRS XXXX that TCS have filed the debt in my Credit Report on that year of XXXX mailing all correspondence to my address. Therefore, CRS decision to demand immediate payment calling me is ILLEGAL and constitutes a desire to harass me at my home.
10/13/2017	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AZ 85310	Web
According to my credit report, I have contacted them and requested my address, employment and account be removed. Its XXXX account that remains on my credit report TCS XXXX XXXX for a date od service in XXXX XXXX. I have contacted them directly. I spoke to a XXXX at XXXX and she told me that this billing company est. XXXX and they do not have any records of my information. She then told me to contact the doctor office XXXX XXXX and speak with XXXX at XXXX. They too have no records of me, by searching for my name and social. I was then told to contact the hospital XXXX XXXX XXXX XXXX in medical billing. I spoke to XXXX who said she has no records of my information.
12/30/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	AZ 853XX	Web
I do not owe XXXXXXXX XXXX ANYMONEY ... They had a eviction hearing and within the hearing the judge REMOVEDme from the case because l NEVER lived there. The court sent me a copy of the summo s taking my name off and l called XXXX XXXX XXXXXXXX court and the clerk confirmed l was removed and no judgment was on me. I spoke to a rep at THUNDERBIRD COLLECTIONS and they were dis respectful and RUDE.l told them l don't owe this place any money and there is NO judgment in my name. The un professional worker just proceeded to argue with me and hung up in my face. L just checked my credit and THEY ADDED IT TO MY CREFIT AS AN OVER XXXX JUDGEMENT and ruined my credit
07/12/2018	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	AZ XXXXX	Web
I've let this agency know that the balance was for a hospital stay from my ex-wife years ago. I've also asked them not to contact me by any other means than my PO Box address given to them. They continue to call my phone and, more recently, have called my workplace looking for me -- contact information which was NOT given to them and a phone line that they are not authorized to use. Yesterday, XXXX-18, they left a message on a company telephone number that's used exclusively for customer service which means that they made a guess at where I work and searched online for an alternate way to contact me over a debt that I did not generate.
07/25/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	AZ 85251	Web
This is FRAUD and pure retaliation from XXXX XXXX. They falsified a pretend and made-up invoice and billed me {$6700.00}. There is ZERO merit in this nor any validity. Attached is XXXX XXXX report XXXX showing house was full of damages when moved in. XXXX ignored this document. XXXX XXXX is also known as XXXX, who said, XX/XX/2018 that it was I who created images in the home when I did not, as per XX/XX/2018 documentation, which was submitted to court and XXXX XXXX XXXX was DISMISSED and Judge told XXXX no other fees warranted. XXXX then submitted the FALSE bill to THUNDERBIRD COLLECTIONS. THIS IS FRAUD
04/15/2020	No	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	AZ 85297	Web
This medical bill should not fall under my debt because I had my deductible met and out of pocket met at 100 % prior to the service date ( XX/XX/17 ) and the hospital allowed a XXXX into my XXXX delivery without my consent and/or confirming he was in my network first. I have tried communicating with the debt collector and they were very abrasive and hostile towards me when I was trying to settle the debt. They have sent it into collections under both mine and my husbands name and have added over {$200.00} to the initial charge and wont give me a complete breakdown of what all of the charges are even for.
06/15/2015	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	AZ 85304	Web
Repeated and unwanted phone calls. I asked the name of the company & they refused to give it. Caller ID shows " T.C.S. '' XXXX. I was hung up on when I asked, I called back and another person refused to tell me who they ( company ) were. Internet search shows Thunderbird Collections XXXX in Arizona. These fools need a lesson in manners and phone etiquette. Once I stated to not call me, they used my name, referenced other family members and referenced me as being too stupid to understand. They apparently researched my phone number to know me, but continue to call for someone not living here.
12/05/2023	Yes	Credit reporting or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Their investigation did not fix an error on your report	AZ 85053	Web
I have been disputing this completely fabricated " collections account '' with XXXX and TCS Thunderbird Collections for years. XXXX keeps checking with Thunderbird Collections and Thunderbird Collections says its valid. I suspect tbird collections is being given whatever info XXXX XXXX still has on their computer. They are NOT validating the debt. WHAT are the charges for? I was not evicted from XXXX XXXX. My rent was paid, every month, up to and including the last month I was there. XXXX XXXX decided not to renew my lease. This debt says it originated in XX/XX/2019. For what??
01/19/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AZ XXXXX	Web
Company provided a " Financial Acknowledgement Form '' containing my forged signature. Note : Company could not provide a valid explanation for this action. In a earlier request, company was requested to provide debt validation documents to verify debt. However, company provided a false document as a replacement for a document that it did not possess. Additionally, in an attempt to request an explanation of the forged document, the company justified its answer to the Attorney General 's Office and my self with the explanation, " We do not know how to answer that claim ''.
03/06/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	IL 616XX	Web
I have tried numerous times via telephone and disputing on XXXX.XXXX to resolve this issue. I have been informed a number of times by XXXXXXXX XXXX XXXX that they refuse to look into the incorrect billing nor do anything about this situation. Going back into 2019 I was informed by my former insurance company that this was a double bill and the original bill was paid in full. The hospital then turned my wifes bill over to a collection agency, which violated HIPAA laws due to personal information. XXXXXXXX XXXX XXXX for XXXX XXXX XX/XX/2019, {$1000.00} and {$6300.00}
08/22/2021	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	AZ XXXXX	Web
Several certified mail requests have been sent to Thunderbird Collection Specialists to provide ORIGINAL documents to validate debt that I do not owe. However, company continually fails to do so, but provides its own company generated invoices with false/incorrect information. Thunderbird Collection Specialists is taken information from consumer 's original invoices, altering and transferring information and creating its company generated invoices. Therefore, creating false/fraudulent consumer documents, which is a violation of the Fair Credit Reporting Act.
01/26/2020	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to sue you for very old debt	CA 90016	Web
I currently had an old roommate reach out and tell me very scary, rude men showed up asking for me and threatening to sue me and that I was in big trouble if I don't give them money. I have zero knowledge of this debt collector and also do not feel safe knowing there is a collection company going around harassing and threatening me for an unknown cause. They said they were from Thunderbird in Arizona. I do not know the amount since nothing is on my credit report. I am very scared and worried that these men are knocking on doors threatening and looking for me.
05/04/2017	Yes	Debt collection Auto debt	Communication tactics You told them to stop contacting you, but they keep trying	AZ 85041	Web
I received a call today XXXX from my old boss stating that a woman by the name of XXXX was trying to reach me through an agency called TCS ( t hunderbird collection agency. I have been asked me to inform them that I am no longer employed there and to stop contacting the company, as it is a place of business. I spoke with XXXX already and told her I will be contacting her on a certain date regarding this collection and she still proceeded to call my old place of work and also numerous fax 's with my first name and different last names.
04/29/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	AZ 85140	Web
Occurred on XX/XX/2021 around XXXX. XXXX called AGAIN about a debt that was paid over a year ago and harassed me once again by telling me I was dishonest about a " confirmation number '' I gave him. I have received repeated phone calls from him about a debt that was already paid. Today he hung up on me when I was trying to provide him with even more proof the debt was paid through TCS. His own company. This time I emailed a screenshot and forwarded the receipt to him. I want the harassment to stop for a debt paid over a year ago.
07/29/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 920XX	Web
I filed a complaint about TCS - they responded back to the complaint that they did not know about the court order to remove my name from the judgement in 2012 and said they would remove it immediately. That was over a month ago and they are still reporting the collection on my report as of yesterday when I ordered a new report. I have a pending auto loan, and the bank will not grant the loan until this is removed from my XXXX credit report - once again - they are preventing me from getting an auto loan because of their reporting.
04/15/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 926XX	Web
Thunderbird Collections used aggressive scare tactics and refused to acknowledge the marital settlement agreement that SPECIFICALLY stipulates that I am indemnified from my ex- husbands medical bill. They provided NO documentation, and did not try to get the money from him. They were rude, aggressive and used bully tactics -- I have added to my XXXX file a copy of the marital settlement agreement that stipulate this. Company Thunderbird Collection Specialists Address : XXXX XXXX XXXX XXXX Date of separation XX/XX/2014
09/12/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	TX 78758	Web
This debt was originally reported on my credited on XX/XX/XXXX by Thunderbird Collections # XXXX in the amount of {$990.00}, scheduled to be removed on XXXX. Then on XX/XX/XXXX the same debt with the same company was reported again this can not continue this debt will conituen with no expiration date as long as the collection agency decides to recycle it thru. I do n't feel thie is right. I would like to see this debt removed, because of thie debt I have been denied housing on a rule of XXXX history of rental debt
07/21/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 317XX	Web
This company, which I hold no contract with nor have received services from, reported a collection account against my SSN in the amount of {$1200.00} with XXXX, XXXX and XXXX credit reporting agencies. I requested verification of the debt and account to which the business failed to provide adequate proof and have yet to respond. Considering this business does not have a contract with me for goods or services they have provided nor have they provided adequate proof I am not obligated to pay for the alleged debt.
07/20/2021	Yes	Debt collection Medical debt	Communication tactics Frequent or repeated calls	NJ 08012	Web	Servicemember
I have for almost 7 years received calls on the daily about 3 to 4 times. They have called my mother in regards to my debt and I am XXXX years old. They change the phone number and disguise it every time. They have reopened my case to make it look like I have made contact so they cant drop my medical debt after 7 years and says its recent as of XXXX which it isnt. These are from XXXX when I was a XXXX. They just recently maid something to my house about this debt as if the phone calls werent enough.
11/22/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	AZ 85212	Web
The creditor is from TCS Thunderbird Collection and they were on my XXXX account since I owed the debt since 2013 but then XXXX XXXX fought them to get it off and they came off my credit but then they came back on under my XXXX report which is fraud. You ca n't resubmit a debt that has already come off a report so I need you to investigate them and let them know they need to come off. XXXX XXXX will continue to fight them until they come off my reports and they are direct violation of the law.
06/15/2016	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	AZ 85260	Web
Please see complaint XXXX. The company 's response is erroneous in a few ways : 1. They never address my concern which was repeated calls ( 3x in one day ) which violate the FCRA. Please address this concern immediately. Violations of the FCRA result in fines payable. 2. This debt is not mine. Please correct your records. There is no history of this on my credit report ; you are contacting the incorrect person. I apologize for your poor recordkeeping. Stop. Calling. Me.
11/07/2018	Yes	Debt collection Medical debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	AZ 86001	Web
Thunderbird collections ( TCS ) XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, XXXX AZ. XXXX, a medical debt in the amount of {$1800.00} has called my place of employment leaving various voicemails with personal information in spite of being requested not to do so. These calls put my employment at risk and they continue to do so, leaving messages with patient access and records at my employer. This is in addition to multiple calls daily to myself with threatening messages.
03/31/2017	Yes	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 859XX	Web
I had 18 missed phone calls from Thunder Bird Collections within like fifteen minutes. XXXX would call and go to till voice mail and then immediately called back. He also called my grandfather and utilized the same tactics. This was also done after I had told him not to ever contact anyone besides my cell phone number that I provided. Today he even called the place I work when I told him to only contact my cell phone.
04/18/2023	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Talked to a third-party about your debt	CA 90036	Web
I asked for verification of the debt owed to Thunderbird Collection ( because I have no idea what they are talking about ) years ago and have never received anything but continued threatening calls. Eventually I asked them to cease and desist further communication with me and they started calling my XXXX XXXX mother and telling her I have a bogus debt and threatening her as well. This has to stop!
06/26/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85029	Web
Thunderbird collections has a collection on my credit report in which I was not the patient nor the financially responsible party. I have disputed this with the major credit bureaus, and requested a validation of debt this and they refuse to remove the collection from my credit report. The validation of debt clearly shows the patient and financially responsible person is my spouse
06/22/2016	No	Debt collection Medical	Improper contact or sharing of info Contacted employer after asked not to	AZ 85286	Web
TCS contacted my place of work and continued to call them after they said I was n't there several time. They said he was rude and mean when they would n't give them my number or when I was working again. He continued to call several times XXXX to the point the told my boss and she called me at home. TCS has my number this was just harassment.
01/09/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	CA 920XX	Web
TCS is reporting this debt to the credit bureau 's beyond the 7 year statute. The original delinquency for this debt was XX/XX/XXXX, the judgement was issued XX/XX/XXXX. The foreclosure on this property extinguishing the debt was XX/XX/XXXX. All of this information has been provided multiple times to Thunderbird Collections.
03/02/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AZ XXXXX	Web
A request was made to provide me with a HIPPA Certificate for debt i do not owe, rather the company provided me with a document containing my forged signature. Company has violated my HIPPA rights, and will be responsible for issuing a false document. Hippa violations are serious violations and will result in major fines.
03/25/2022	Yes	Debt collection Medical debt	False statements or representation Told you not to respond to a lawsuit they filed against you	CA 92647	Web
Debt collectors is TCS, located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX AZ XXXX. keep call and bother me all the time while i submitted the paperwork 's to show them that this issue wasn't my problem. They messed up billing paperwork 's. Please find an attached for proof that my insurance cover all of fee services.
10/10/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	AZ 853XX	Web
THUNDERBIRD COLLECTIONS Last reported : XX/XX/XXXX {$1000.00} Needs Attention Balance {$1000.00} Highest Balance {$1000.00} Opened XX/XX/XXXX ( 4 yrs, 8 mos ) Account status Open Original Creditor Name XXXX XXXX XXXX. Creditor Information THUNDERBIRD COLLECTIONS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX
09/20/2016	No	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	AZ 85027	Web	Servicemember
After requesting the information to be sent and not to be called until i receive the documentation, i was called at my place of work and verbally insulted. i asked repeatedly for the persons name and they refused to provide it. i have asked to not be contacted again but they continue to call.
06/29/2016	Yes	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 85122	Web
Repeated Calls Calling my Work told XXXX XXXX to stop calling i would settle any debt with the original deter he then said i will just keep calling and hung up the phone 30 seconds later called me back i did not pick up 1 min later he Called me again then called me 2 more times after that
10/30/2023	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	AZ 85029	Web
There is an inaccurate collection on my credit report. I sent a DEBT VALIDATION AND VERIFICATION REQUEST to T.C.S on XX/XX/23 via certified mail. I have not received the requested information at the time of writing this. The account is now showing as closed as of XX/XX/23
08/14/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	ID 83651	Web
I have debts that dates are so wrong and from different state I don't live in. I'm getting affected by accounts that were closed. That aren't mine. I've tried disputing them and I'm getting nowhere with it. Credit karma is helping but XXXX is making this difficult.
09/28/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	AZ 85138	Web
I have file a dispute in regards to the incorrect items on my credit report. It has been well over 30 days, and I am also aware that the credit bureaus have and additional 15 days which has also passed ( exhausted ). I haven't received any investigation results.
11/17/2015	Yes	Debt collection Medical	Improper contact or sharing of info Contacted employer after asked not to	AZ 86004	Web
This company called me on the company work landline phone, during work hours when there were customers on the sales floor, demanding I let them speak to my supervisor so that he could garnish my wages, without a judgement. He was rude and I felt bullied by him.
08/31/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	AZ 859XX	Web
There is an unknown collection account which I was never informed of until it hit my credit report. I have disputed it several times with nothing being received as far as validation. I do not owe this company {$40.00} please help
10/24/2017	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	NC 28215	Web
called office and spoke with XXXX to request my account number. She was rude, and asked " what do you want it for. '' This company has attempted to ruin my credit by continuing to re-age an old debt.
01/06/2021	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	AZ 85042	Web
I am being called for someone elses debt. Ive called the number to request I be removed from their list and I am continually harassed for debt that isnt mine. It needs to stop!
03/20/2018	Yes	Debt collection Medical debt	Threatened to contact someone or share information improperly Contacted your employer	AZ XXXXX	Web
Repeated phone calls to my employer after he was asked not to call anymore. I have records of every phone call to the office.
07/24/2018	Yes	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	CA 90405	Web
Multiple calls to my place of work. I told them to stop and calls continued.
08/07/2015	No	Debt collection Medical	False statements or representation Attempted to collect wrong amount	CA 92284	Web
I have state medical my hold life
02/08/2024	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TX 78744	Web

02/08/2024	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	AZ 85711	Web

03/03/2023	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 92673	Web

10/26/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	AZ 85016	Web

10/05/2022	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	AZ 86314	Web	Older American, Servicemember

08/31/2022	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	AZ 85939	Web

03/30/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AZ 85014	Phone	Older American

03/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AZ 85204	Web

10/25/2021	No	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	AZ 85066	Phone

10/04/2021	No	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	NC 28277	Web

07/29/2021	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	AZ 85286	Web

07/28/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AZ 85066	Phone

07/14/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	FL 34211	Web

06/28/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	AZ 85326	Web

06/14/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	AZ 85212	Web

03/30/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AZ 85066	Web

03/20/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 91768	Web

02/04/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60628	Web

09/10/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	CA 90025	Web

08/24/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	IL 60614	Web

01/05/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	AZ 85000	Web

10/15/2019	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	AZ 85209	Phone

09/23/2019	Yes	Debt collection Medical debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	AZ 85297	Web

09/16/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AZ 85383	Web

06/28/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85281	Web

06/17/2019	Yes	Debt collection Medical debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	AZ XXXXX	Web

05/25/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AL 36695	Web

11/10/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	AZ 85939	Web

10/26/2018	Yes	Debt collection Medical debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop		Phone	Servicemember

09/10/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	AZ 85284	Web	Servicemember

07/06/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	AZ 85383	Web

04/02/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 92252	Web

01/22/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	GA 30339	Web

01/11/2018	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	GA 30339	Web

12/18/2017	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 926XX	Web

11/09/2017	No	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt		Referral

08/28/2017	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	AZ 85340	Web	Older American

05/09/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	CA 92620	Web

05/02/2017	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	AZ 85233	Web

05/01/2017	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	CA 91360	Referral

04/06/2017	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Contacted employer after asked not to	AZ 85140	Web

02/21/2017	Yes	Debt collection Medical	Improper contact or sharing of info Talked to a third party about my debt	AZ 85140	Web

02/07/2017	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	AZ 85379	Web

02/06/2017	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	AZ 85379	Web

11/23/2016	No	Debt collection Mortgage	Disclosure verification of debt Not given enough info to verify debt	AZ 85281	Phone

11/22/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	CA 94549	Web

10/26/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	AZ 85042	Web

10/25/2016	Yes	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 85225	Web

10/04/2016	Yes	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	AZ 85255	Web

09/10/2016	No	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	AZ 85902	Web	Older American

08/06/2016	No	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	AZ 85345	Web

06/01/2016	No	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	AZ 85308	Web

01/24/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	AZ 85122	Web

12/09/2015	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CA 92395	Referral

12/04/2015	Yes	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 84532	Web

12/02/2015	Yes	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	AZ 85027	Web	Servicemember

11/25/2015	Yes	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 85716	Phone

11/20/2015	No	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	AZ 85225	Web

11/18/2015	Yes	Debt collection Medical	Communication tactics Threatened to take legal action	CA 92284	Web

09/23/2015	No	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 85939	Web

08/25/2015	Yes	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	AZ 85250	Web

05/14/2015	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	AZ 85023	Web

03/27/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	AZ 85307	Postal mail

03/09/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	AZ 85326	Web	Servicemember

01/21/2015	No	Debt collection Payday loan	Disclosure verification of debt Not given enough info to verify debt	MT 59602	Web

01/08/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Used obscene/profane/abusive language	AZ 85014	Web	Servicemember

12/17/2014	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	AZ 85260	Web

12/15/2014	Yes	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	IN 46062	Web

11/03/2014	Yes	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	AZ 85306	Web

10/31/2014	Yes	Debt collection Medical	Communication tactics Called after sent written cease of comm	AZ 85086	Web

10/30/2014	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt was discharged in bankruptcy	AZ 85018	Web

10/25/2014	No	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	MS 39183	Web

09/10/2014	No	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	CA 92128	Web

08/29/2014	No	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	AZ 85259	Web

07/18/2014	Yes	Debt collection Medical	Improper contact or sharing of info Contacted employer after asked not to	OH 44212	Web

07/17/2014	Yes	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 85086	Web

07/17/2014	Yes	Debt collection Medical	Communication tactics Threatened to take legal action	AZ 85021	Web

06/14/2014	No	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	AR 85037	Web

04/27/2014	No	Debt collection Medical	Communication tactics Frequent or repeated calls	AZ 85296	Web

04/12/2014	Yes	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	AZ 85206	Web

04/02/2014	Yes	Debt collection Medical	Communication tactics Threatened to take legal action	AZ 85048	Web

02/04/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	AZ 85248	Web

01/30/2014	Yes	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	AZ 85029	Web

01/14/2014	Yes	Debt collection Medical	Improper contact or sharing of info Contacted employer after asked not to	AZ 85122	Web	Servicemember