The Collection Agency LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
01/21/2022 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NE
  • 685XX
Web
XXXX XXXX XXXX assigned my medical debt to Collection Associates ( CA ) in XXXX of XXXX. In XX/XX/XXXX, I received a collections notice from CA stating that my debts had been assigned to them and that I needed to call them to make a payment arrangement. I promptly did so, requested more information including an itemized bill and a breakdown of total debts, since some of my medical debt hadn't been sent to collections and I was unsure of the sum total. Instead, the notice I had received only included small amounts with no indications of what they were in reference to, and no account number. They did not send an itemized bill with account information, nor did they provide a total summation of my debt or provide payment options in writing. I attempted to contact CA twice since then, and have not been able to get ahold of anyone because they do not have an answering machine, website, nor do they provide a means of leaving a message anywhere. The sum total of my debt is {$1700.00} ( as far as I know ) but I have only received notices for {$160.00} of that sum. Previously, XXXX had agreed to a payment arrangement with me because I had lost my job in XXXX of XXXX and they offered in late XXXX of XXXX to send me an application for assistance, which I only received in early XXXX ( due to relocating, the application arrived late ). The lack of transparency and dishonest practice is unjust, and their failure to adequately provide me the necessary information to reasonably settle or dispute the debt puts me in an unfair position. Without an itemized bill with relevant account information, a summary with the amount of total debt in collections, and adequate communications processes, it's impossible for me to exercise my rights. Separately, in XX/XX/XXXX I received an additional bill for services from XXXX. I promptly paid that debt in the amount of {$98.00} and the account balance was {$0.00}. In XX/XX/XXXX, I received a notification via email that I owed an additional {$18.00} from a service dated in XX/XX/XXXX. Because of the holidays I did not immediately respond and received a second bill on XX/XX/XXXX. On XX/XX/XXXX I received a notice of collections from CA in the amount of {$18.00}, which I find disturbing as I had previously believed my balance to be {$0.00} and believe that I should have been given more time to reply before the matter was referred to collections.
12/21/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • NE
  • 683XX
Web
On XX/XX/2022 I received a certified letter from XXXX XXXX XXXX XXXX stating they are going to garnish wages from my job from a judgement placed against me because of this judgement and living at the time on XXXX due to a XXXX. I filed XXXX XXXX bankruptcy, they still called me and my wife to debtor examination, once we arrived they called us by name and released us stating " you have filed bankruptcy you are released from the debtor examination '' My wife and I have taken the bankruptcy courses and via telephone was examined by the trustee for the bankruptcy. After receiving the wage garnishment paperwork from the XXXX XXXX XXXX, I called them and asked why they where trying to garnish my wages for a judgment I have formally filed bankruptcy on. The Collection Agency knew from the beginning my wife and I filed bankruptcy but during the call pretended they had no idea and perused the matter. Finally towards the end of the call the agent said he would check the bankruptcy story and to disregard the wage garnishment paperwork if I indeed file bankruptcy and if I didn't they would move forward with the wage garnishment. I told them future communications needed to be done through my attorney XXXX XXXX. The next day I received a phone call from the XXXX XXXX XXXX requesting payment for the judgement in which I filed bankruptcy on I again informed them that I have already filed bankruptcy and who my attorney was and hung the phone up. It was brought to my attention that XXXX XXXX XXXX XXXX has a reputation of playing fast and loose with the law and going after the poor because they know they can get away with it with no consequences. I was made aware of this site and that filing a complaint could hold them accountable.
12/23/2019 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MT
  • 59901
Web
In 2018, I had a hospital bill for {$3000.00} from XXXX XXXX XXXX in XXXX, XXXX for a test that was done. I was not informed of the cost before the test and was only thinking it might be $ 500- {$1000.00}. Had I been informed of the cost, I would not have had the test done. After the first two bills from the hospital, I started making small payments. But suddenly a few months after the test, I received a notice from Collection Associates. A few months later, I got a new job in XXXX. The calls from debt collector were relentless and I blocked their numbers on my phone. Then they started calling my work number. I asked them in writing to stop calling at work and only communicate in writing. I had not heard any more for a while. Then suddenly today, my mom told me she had a voice mail that I was supposed to call a certain number. When I looked up the number, it was the cell phone number that was registered to one of the names associated with Collection Associates. I had already told them to contact me only in writing so this is why I am reporting them and sending a cease and desist letter today.
10/25/2023 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NE
  • 68901
Web
On XX/XX/23 and XX/XX/23 Yesterday XX/XX/23 I received notice from the collection agency that I owe 2 debt 1 from XX/XX/23 for XXXX from XXXX XXXX XXXX and on XX/XX/23 for also XXXX and also from XXXX XXXX XXXX no action as been taken by me at this time because I don't know what these debts are for or why I even owe these debt I also don't know who they are for either because I was never at the above company during the above dates so don't know why I have been sent to collections
09/20/2016 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • NE
  • 68410
Phone