The CFM Group CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
05/10/2018	No	Debt collection Credit card debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	CA 93314	Web
I received a phone call from a gentleman by the name of XXXX XXXX approximately a year ago telling me that I owed this debt and if I don't take care of it, legal action would be taken. I explained I didn't know what this was and I wasn't going to pay for it. He stated the debt was for a Help Card that was opened in XX/XX/XXXX, last activity on the account was XX/XX/XXXX. The amount was charged off. I explained again it wasn't my debt and XXXX XXXX said he would take legal action to seize my property and garnish my wages. I ended that phone call. Within the last two weeks, the phone calls started again. The first one was a lady asking if I would be available the following day to be served papers to go to court. She stated she knew I have had discussions with people in her office informing me what this was about so I need to make sure I am available to be served. I again stated I had no idea what she was talking about. She gave me a phone number to call and inquire about the debt. I have caller ID blocked on my phone so you can't see what number I am calling from. When I called, another lady answered and without introducing myself, she knew who I was. She said my name appeared on her phone. She went on to inform me this was my debt and I need to take care of it. She said if I would just pay it, they wouldn't come after my paycheck. She further stated they are going after my money, my house, my cars, my check and they will get it. I explained again to the second lady this was not my debt and she continued to let me know they will get my pay check one way or another. I received another phone call one week later from a gentleman named XXXX XXXX - he left a voicemail message stating he can only help me and my husband if I call and take care of this matter by the close of business today. I returned his call and he started accusing me of not paying my debt and I just need to return the merchandise. I asked for his address and company name and he refused to give me the information. I told him I had contacted an attorney regarding this matter and he informed me that he would love to speak to my attorney and if I would give him the name of the law firm I contacted, he would provide me with his information. I told him they were using threatening language with me and their tactics were unprofessional and unwanted especially since the debt isn't mine. He stated he is going to get the money for his client and I need to surrender the merchandise and pay the debt. He then accused me of playing games and they will see me in court. During the conversations, all of the individuals I have spoke to could never clearly state who the company was that they were working on behalf of. They only stated it was for a HELP Card for either a mattress, exercise equipment or something of that nature. Once we hung up, my XXXX XXXX was through the roof and I was XXXX XXXX. These phone calls need to stop asap.
03/24/2017	No	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	MI 48185	Web	Older American
On Thursday, XX/XX/XXXX at XXXX, I received a call from XXXX XXXX of XXXX. " This call is in reference to a formal complaint that has been processed to my office for final actions to be made ''. " Please be advised there is a limited time for me to send out my recommendation regarding this matter ''. " This complaint concerns yourself and the property located at and verified at gave property address ''. It is imperative that you get in contact with the office by the end of the business day. That number is XXXX XXXX XXXX At XXXX I called the number and spoke with XXXX XXXX, Consumers First Management Group who advised me that I owed XXXX {$1800.00} for a loan that I took out XX/XX/XXXX in Virginia. He stated that they were going to place a lien against the property and provided me with a discovery #. I advised him that the social security number he provided was not mine ( but it was ) and to this he stated that " if it is not yours then you have nothing to worry about '' and " they gave you a favorable credit rating on your credit report ''. I told him that I did not borrow any money nor were there any CIT Banks in VA. He told me to call the bank. I looked up the bank and the closest one to me was in NJ at XXXX and the security guard answered the phone and told me that the bank was closed. As soon as I hung up, my sister called me from out of stat and stated that someone had called her to accept a package on my behalf and she was concerned as to how they got her telephone number and refused to accept anything on my behalf. This morning XXXX from XXXX called from the number of XXXX XXXX XXXX and ask that I give her a call back at XXXX XXXX XXXX or XXXX ( call was muffled at this point ) Reference Number XXXX. At this point, I am so confused and concerned. I notified my bank and I will reach out to the credit bureaus to advise them of what is going on. Please help me.
01/31/2017	Yes	Debt collection I do not know	False statements or representation Indicated committed crime not paying	MI 497XX	Web	Servicemember
XXXX from XXXX, or Consumer First Management XXXX has been continuously contacting me about a debt that I apparently owe from 10 years ago. He continues to call from a different number every time, one time it was an XXXX number, the next it was a XXXX number and the last time was from a XXXX number XXXX. I asked him about the debt that I owed and he said that there was mail that went to my house and I never responded to it. I never got a letter from his company and didnt throw anything away. He stated that it was sent and that he could not get me any paperwork showing what I owed as he would have to file a judgement against me in order to obtain that paperwork. He gave me the file number for the case and said that if I wanted to call the company that it came from I would need to get ahold of them and find the original paperwork. I did get a hold of them and they dont have record of it as it was over 5 years ago. He keeps telling me that it is going to cost me a lot of time and money to resolve this. I am confused as to why I would be taken to court over something that is 10 years old, and over something that he can not and will not provide paperwork on. He has called me 7 times in the past week and before then everyday even after I spoke with him about the debt. I told him I was not familiar with the XXXX. I have looked them up and can not find their information anywhere. This XXXX XXXX said that if I do not respond he was going to take legal action against me. They call at all hours of the day while I am at work and while I am at home.
09/29/2019	No	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	AL 35633	Web
My name is XXXX XXXX and I acquired a business, changed the name of the business, moved the business to a new address, and I operate my business as an XXXX. I recently began receiving rude and harassing calls from XXXX XXXX saying that I owe {$6500.00} for a debt that I have nothing to do with. XXXX XXXX called my business and ask for the owner and got my name from someone who works at my business and since then he has called and threatened to report me to the credit bureaus. I ask XXXX XXXX to email me any paperwork, bills, or contracts relating to this matter to show me that I owe him anything. He refuses to email me anything to prove that I owe him a bill. I do not owe anyone any past due balances and am clueless as to the bill that this XXXX XXXX is threatening me with, but because he is so aggressive and threatening, I am writing because he is threatening to place negative things on my credit report. I am respectfully requesting that XXXX XXXX provide proof that I owe him anything. I am also requesting that if he has nothing to show me that your bureau fine and discipline XXXX XXXX and his company to the fullest extent that is allowed by law. Last, I request that if XXXX XXXX can not provide any proof that I owe this bill, that he be told to stop calling me with threats. Thank you for your attention to this matter. The number to reach XXXX XXXX is
04/03/2017	Yes	Debt collection Credit card	Taking/threatening an illegal action Threatened to sue on too old debt	ID 83404	Web
On XX/XX/2017, I was contacted by an individual who told me they were serving me summons papers that I would need to sign for. She then gave me a toll free number to call to find out what the papers were regarding. I then contacted XXXX First Management out of California. They told me that XXXX was filing a civil lawsuit against me in XXXX County, Idaho and that I needed to either pay a settlement of just over {$2100.00} or be sued for over {$6000.00} plus court costs and fees. They threatened to garnish my wages, put a lien on my property, report this to the credit bureaus and require me to spend time in court if I did not settle immediately. I paid the settlement amount with a credit card before looking up consumer debt collection laws because they were threatening me and I was terrified of what a lawsuit could do to my credit and my family and my job. I called the company back and told them I believed what they did was illegal and I would like to cancel the payment to them. They then told me that a " tolling statute, '' allowed them to pause the statute of limitations and therefore, they could sue me and it would be totally legal. I would like to be refunded my payment of {$2100.00} since they collected it from me illegally by threatening to sue me.
12/15/2016	No	Debt collection Credit card	Communication tactics Threatened to take legal action	AZ 85310	Web	Servicemember
Got a call from Consumer First Management Group and spoke with XXXX XXXX at XXXX. He threatened to sue me and garnish wages and get a judgment against me for a debt that was from XXXX, that I repeatedly told him was not mine. He has been calling multiple times and contacted my wifes place of employment and gave her all the information on the account even though they stated that I was the only one on the account and that the bank had written off the debt in XXXX. I asked multiple times how I could resolve this legally and why they were harassing me if the company had written it off and requested that they send me whatever documentation that they had and information on how to dispute the account and the debt. He told me that the only way to get out of this was to pay it all. The disturbing part is that they had all of my personal information and when I asked what it would take to resolve he told me that we had good jobs and made good money so he wanted all of the XXXX and that it would be XXXX after they took me to court with court costs. I looked up this company on XXXX and it looks like they are a scam. Can you help me validate this company or put them out of business if they are scamming.
02/13/2017	Yes	Debt collection I do not know	Communication tactics Used obscene/profane/abusive language	IL 606XX	Web
I was called from an unknown number and was told they were a " Legal processing center, '' and there was concern about a legal case I was involved in. I asked for the name of the legal processing center and they led me to believe it was a governmental organization. The person speaking said his name was XXXX XXXX . He gave me a case number and the name of " CFM XXXX XXXX , '' with a phone number. I called the phone number, XXXX " XXXX XXXX '' answered the phone and was speaking in cryptic language about my " case '' which had a " red flag '' attached to it. I asked if it was an attempt to collect, and he said " collect what sir? '' I said, " Is this a collections call? '' and he said " NO, THIS IS N'T A COLLECTIONS AGENCY. '' I was led to believe there was a legal issue that I had to address because they blatantly lied to me. Knowing tha t collectors are not supposed to implement tactics like this, I did not believe they were collectors and therefore did not supply them with any information.
11/23/2020	No	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to sue you for very old debt	FL 33025	Web
I received a few phone calls from this number telling me that I had an outstanding credit card debt from 2016 I informed them that I didn't have any credit cards back then they started threatening me telling me that they needed an address so that I could be served papers and it was going to cost me another XXXX to XXXX XXXX in legal fees so I paid it on my credit card this is the name of the group and the phone number associated with itXXXX XXXX XXXX XXXX XXXX. I paid a total of {$1500.00} on XX/XX/XXXX. I've been doing a lot of research since then and found that I did not owe any debt and I'd like my money back
05/16/2018	No	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	SD 57103	Web
Received letter from CFM XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX, as well as many phone calls starting in XX/XX/XXXX thru XX/XX/XXXX, about a breach of contract with XXXX XXXX XXXX. We sent them our response and our reason for terminating our contract with XXXX. Now it is starting again, XX/XX/XXXX with 3 phone calls, we asked them to stop calling our office. Then they sent email XX/XX/XXXX and we responded again with our documentation, and requested again to not call or email our company. Another ( unprofessional ) email was sent XX/XX/XXXX threatening company credit and further collection attempts.
04/06/2022	No	Mortgage Other type of mortgage	Struggling to pay mortgage	NM 871XX	Web	Servicemember
The loan was sold without my knowledge, during COVID. The original loan was held by XXXX XXXX XXXX and unknowing sold to DCR.. The Loan with XXXX was automictically debited from account. During COVID, the loan was abated for over 9 months, during this time the loan was sold. The new mortgage company DCR, never sent statements to this date.
02/21/2017	Yes	Debt collection Credit card	Taking/threatening an illegal action Threatened arrest/jail if do not pay	FL 32707	Web
These people wont stop calling me or my family members, friends and work. They even harrass me on facebook. Telling me I 'm going to jail, they 're suing me etc. They call 100 times a day and night.They say that I 'll lose my home etc. This cc was my ex husbands from over 15 years ago and the bank says they charged it off years ago!
07/24/2018	No	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	FL 33012	Web	Older American
Contract was cancelled with XXXX, and they continue to call for a non owed amount.
07/24/2018	No	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	FL 33012	Web	Older American
Contract was cancelled with XXXX, and they continue to call for a non owed amount.
01/08/2019	No	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 75056	Web

03/14/2018	No	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	CO 80907	Web

03/23/2017	Yes	Debt collection Credit card	Taking/threatening an illegal action Threatened to sue on too old debt	WA 98363	Web	Older American

03/15/2017	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Threatened to take legal action	WA 98043	Phone

11/18/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine		Phone	Older American