TEXAS CAPITAL BANCSHARES, INC. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
06/02/2023	Yes	Checking or savings account Savings account	Managing an account Banking errors	CO 80909	Web	Older American
I opened a savings account with XXXXXXXX XXXX on XX/XX/2023. I saw them in a search for high yield savings on Bank Rate. I also looked them up online. Their online ad states " XXXX Offers Interest And Miles- Earn Miles And 4.75 % APY, Why choose one " I spoke with two customer service reps for XXXX regarding opening the account. I told one of them I was happy to find them because they pay a reasonable interest rate where my bank is paying only a fraction of a percent. I was opening an account that also ( I thought ) awarded XXXX XXXX miles in addition to the interest rate. Over the course of XXXX, I deposited a total of {$19000.00}, with several deposits. I checked on XX/XX/XXXX to see what my interest was that had accrued. There was nothing. I sent an email and asked how and when it accrued and when it would go into my account. I have not received a reply. I chose XXXX because of the interest rate and the miles. I am selling my home and will make a considerable deposit later this year and I am moving to an area where XXXX XXXX XXXX will come in very handy. After not hearing back, I decided to do a very deep dive into their website and after 20-25 minutes, found a deeply hidden and small print statement that the airline miles account does not offer a cash interest payment. I called today and talked to a representative who said I should have known based on the rest of the ad. I feel it is very unclear. I was NEVER told anything by either rep I spoke to when opening the account. It was not clarified that there was not both interest and miles. Nothing I signed told me this. I feel their ad is quite misleading. There is a BIG difference between " AND '' and " OR '' AND is in addition to and OR is choose one or the other. I asked that my account be changed to interest bearing and was told I'd have to handle it myself. They also are, so far, refusing to adjust my account as if I had opened the interest nearing account and not the mileage account. Customers should not have dig and dig into a website to find out the rules regarding an account they are opening. All aspects, especially those not normally considered by a lay person, should be clear, concise and obvious, and the representatives should make sure they have agreement with the customer before going forward. I've included the ad on the XXXX search as well as the info page from the website on the XXXX account. No mention of no interest accruing. Information on the account that it does not accrue interest is on the Privacy and Disclosures, Page 27, 10+ clicks to find.
01/15/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	FL XXXXX	Web	Older American, Servicemember
From XX/XX/XXXX, XXXX XXXX, 2022 XXXX a recent widow, at age XXXX, I responded to a XXXX notice of payment. XXXX XXXX, at XXXX, told me I was being hacked, and to call my bank, XXXX XXXX XXXX. I called the number on the back f my debit card and asked for the fraud department. The fraud XXXX at XXXX XXXX XXXX indicated that someone at my branch had sold my identity. I was not to trust anyone there. I was also told that telling anyone about this would put my children at risk since the hackers knew everything about us including where my grandchildren went to school. I did not know that the hackers had spoofed the bank phone number. My computers and phone were hacked. Without my authorization, these people emptied {$250000.00} from XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX for {$250000.00} and XXXX XXXX for {$100000.00}. The hackers created a new links using all my identifying information. Most deposits and withdrawals were done by a linked XXXX XXXX XXXX account. I was never notified that there was any large activity in my account. The hackers created an account in my name at XXXX XXXX XXXX where they siphoned funds from my linked bank accounts to their account. I wasn't notified that a new account was created, and XXXX XXXX XXXX is culpable in the amount in those XXXX XXXX Accounts of {$450000.00} For XXXX months, I was terrorized, metaphorically held XXXX with veiled threats of being followed, putting my children and grandchildren at risk. Since this shell game was done by entering my computers and phone, it looked like I had moved the money when in fact they ROBBED me of {>= $1,000,000} ( XXXX XXXX XXXX XXXX XXXX dollars ). I have a police report, FTC case number, FBI Report, a XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida Attorney General and I will continue to add more such as XXXX for their sponsorship of XXXX by XXXX XXXX who has been the biggest, most rude and negligent of all the banks. I have been financially XXXX. I do not leave the house, I don't answer the phone, I have lost trust in the system and the hackers are winning when the bank personnel really don't investigate and don't protect their clients.
08/29/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	MD 210XX	Web	Servicemember
XX/XX/XXXX Attempted to login to my XXXX XXXX savings account to check the amount as a normal morning routine. I was denied access with a message stating This user is currently XXXX. Please contact your financial institution to re-enable this user. Contacted XXXX XXXX on XX/XX/XXXX at XXXX est and XXXX. Both attempts the call was cancelled. Contacted XXXX XXXX at XXXX XXXX and no representative available ( on hold ). Called again at XXXX XXXX and spoke to a representative at XXXX XXXX XXXX Found out my account was on hold/freeze due to fraudulent activity. Representative told me that I will be contacted within 3-5days by the security department. Today XX/XX/XXXX Called everyday from XX/XX/XXXX on the status of my account due to me needing my funds. Each representative told me they have no phone number or contact information to the security office. I have not been contacted by the security office via email, text, or phone on the reason ( s ). XXXX XXXX representatives are not able to tell me why or provide reasons on why my account of on hold. I have escalated and filed a complaint 3-4 times already with the XXXX XXXX representatives ( as they suggested ) and still no response from their security team. I have two savings accounts with XXXX XXXX XXXX account had an estimate of {$13000.00} and the other account {$3500.00}. I had direct deposit going into the account from two of my employers one was XXXX XXXX of {$2500.00} a week. My other employer was XXXX of up to {$13000.00} a month. I work both jobs full-time and I am in the XXXX XXXX My initial deposit of opening the savings account with XXXX XXXX was {$20000.00} from my late mothers passing.
02/08/2023	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	OK 743XX	Web
On XX/XX/XXXX, opened an internet-only XXXX XXXX account XXXX XXXX XXXX is an online-only bank of Texas Capital Bank XXXX headquartered in XXXX, Texas. On XX/XX/XXXX, successfully linked new XXXX XXXX account to another personal banking external account and accomplished test deposits between the two accounts. On XX/XX/XXXX, while trying to sign on to new XXXX account, while receiving the access code via smartphone, I received another call and ended the access code call. Later in the day, when I attempted to sign on to the XXXX XXXX account, I received the following message : " This Login ID is currently disabled. Please contact your financial institution to re-enable this Login ID. '' I immediately called XXXX XXXX Customer Support and the CSR indicated she was " filing a case with Internal Tech Support ''. On XX/XX/XXXX, I again called XXXX XXXX Customer Support to try to receive an update on the situation as it had not been resolved and I was still unable to access my account. The CSR indicated there was " a pending case with Internal Tech Support '' and she would attempt to escalate it and would call me ASAP. On XX/XX/XXXX, per the XXXX XXXX Terms of Service, I wrote a letter requesting the account be closed and the balance of the account mailed to me at the address on file. As of this date, XX/XX/XXXX, I have not received the requested funds. I have no indication the account has been closed. I am still not able to access the account online. I simply want the account closed, the balance remitted and be able to put XXXX XXXX in my rearview mirror. I hope CFPB can help me accomplish this as soon as possible.
04/13/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	NV 897XX	Web	Servicemember
Today, XXXX XXXX XXXX, I attempted to open a XXXX XXXX XXXX Account at XXXX XXXX ( a division of Texas Capital Bank ). I provided all required information including my full name, address, social security number, phone number, email address, employment information, and annual income information. I completed signing off on all terms and conditions and was told to have my ID ready for verification along with a mobile device, which I did. When I finished entering this information I was told that they could not open an account for me based upon the information provided. I called customer service and spoke to two different representatives, neither of whom could answer my questions as to why my application had been denied. They were only able to point to page 10 of their account agreement terms and disclosures under " Obtaining Consumer Information '' as to why it was rejected. I provided all of that information and as I told the representatives I have opened bank accounts in the past year with zero problems. They apologized and said they couldn't give me any more information as they use a third party verifier to validate application information and they had no other insights. I informed them that ultimately, XXXX XXXX is responsible for the performance of third parties providing services on their behalf and that this is an unacceptable situation. I was told that my complaint would be forwarded and my application forwarded for further review but that they could not do anything further at this time.
04/30/2021	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	FL 33496	Web
I had previously been a XXXXXXXX XXXX savings account customer. On XX/XX/XXXX, I re-opened an account to take advantage of their interest rate structure using XXXX XXXX miles, as I plan to begin traveling more again. My account was re-opened, and on XX/XX/XXXX, after linking an external account, I initiated a transfer of {$5000.00} from my XXXX XXXX checking to my XXXXXXXX XXXX savings account. The next day, XX/XX/XXXX my account was locked, and I could not access it online. I called their customer support number and was told that " someone would reach out to me '' to resolve this issue. However, on XX/XX/XXXX the transfer that I had initiated was completed, and {$5000.00} was taken from my checking account and deposited into my XXXXXXXX XXXX savings account that I can not access. I called the customer support number again to explain the situation, and was told that all I can do is wait for someone to call me back. Until then, I have no recourse for getting my money back and still no access to my account. I was frustrated enough when they locked my account, which they have not been able to give me an explanation for over the phone, just stating that it is " in review, '' but the fact that they still completed the transfer AFTER locking my account is completely unacceptable, as now I no longer have access to those funds. They need to make this situation right.
08/24/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 142XX	Web
XXXX Bank has shown that they intentionally delay large withdrawals by claiming fraud review and freezing user accounts. They provide absolutely no time expectation for when the fraud department will address the issue, even after the user has provided all of the security information XXXX Bank requested in order to verify that the withdrawal was legitimate and not fraudulent. The customer service teams also prevent customers from being able to speak directly to the fraud department to resolve the issue more quickly. They clearly have no issue accepting large deposits into their high-yield savings account, but they suddenly claim suspected fraud as soon as a large withdrawal is attempted. It is ridiculous that a bank can freeze users ' funds and deny legitimate withdrawals, especially when customers chose a savings account to maintain liquidity for expected upcoming purchases. If I did not have other funds I could liquidate, I would not be able to make the necessary payments on a large upcoming capital improvement project on my home. They are either have malicious policies to act as a barrier to customers taking money off their books, or they are inadequately staffed to handle issues of fraud in a timely manner. Either way XXXX Bank severely damages customers financial situation and ability to make the payments and purchases they need.
03/10/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	PA 19446	Web
Company - Bask Bank Toll free : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX I made 2 attempts to opening a ( mileage ) Savings account at XXXX on XX/XX/XXXX and received a Based on the information provided, we can not open a XXXX XXXX account for you at this time. XXXX XXXX - XXXX. Following that I ran a credit check and checksystems report to confirm there are no issues. I have an excellent credit score. I called up XXXX XXXX and asked them to provide a reason for the rejection or an adverse action notice with the agency information. I was told that they would not provide that and that they did not do any agency or credit check and hence are not required to provide any reason for decision or adverse action. Since the only other pertinent information is name and age I have reason to believe that the decision is discriminatory. I have reviewed the account qualification requirements on the XXXX & XXXX and can confirm that I meet them. Besides that, I offered to provide any supporting documentation including drivers license, address proof or tax filing proof and they declined that. My wife also applied yesterday XX/XX/XXXX and received the same message. We have reason to believe there is either a system issue or a discrimination ongoing in this scenario and hence filing an official complaint.
09/14/2022	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	MO 631XX	Web
I recently opened a high yield savings account with XXXXXXXX XXXX. XXXX month later, they froze my account without ever contacting me or providing an explanation why after calling them several times. They have held my money hostage. On XX/XX/XXXX, I paid my mortgage, condo fees and made transfers to a vanguard account and another bank checking account from my XXXXXXXX XXXX high yield savings account. On XX/XX/XXXX, Bask bank froze my account without ever contacting me. I noticed since I happened to try and login into their account. I called customer rep and was told my account was frozen due to an investigation. Was never told why, how long it would take. I was lied that I would get an email from their dept that handles such investigations and never did. On XX/XX/2013, Bask bank requested money back from every account I paid a bill or made a transfer to on XX/XX/XXXX. 11-12 days later. I am now delinquent on those bills, have late fees and still need to pay those XX/XX/XXXX payments again. With funds that I don't have since XXXX has take all my savings and frozen them. This is the worst company I ever dealt with. Stay away at all costs, I don't know how they can take someones money hostage, request 12 days later money back from paid bills and still be in business.
09/28/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	IL 60615	Web
On XX/XX/XXXX, I received a " Security Alert : Unusual account activity detected '' email from XXXX XXXX. That they " detected some unusual activity on your account ( s ). For your protection, your Online Banking access has been temporarily disabled. Our teams are diligently working to review your account ( s ) and will notify you when your access has been restored. '' I waited XXXX weeks and heard NOTHING from XXXX ; I called on XX/XX/XXXX and they said no updates were available. I emailed that same day and was told to call customer support. I received a call from my other bank ( let 's call them XXXX XXXX ) on XX/XX/XXXX, asking if I authorized a transfer of {$1000.00} from XXXX XXXX to XXXX XXXX To my best recollection, I did not authorize this transaction. Since my XXXX account ( allegedly ) has been disabled since XX/XX/XXXX, surely no ACH transfers should be happening -- surely a disabled account is not... active to make transfers. I called again on XX/XX/XXXX and was told again there are no updates, the fraud team is going to investigate or is investing. After 3 weeks of being locked out of my account, XXXX can not even tell me where they are in this alleged investigation, if it has even begun.
08/26/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	TN 37076	Web
I utilize a high yield online savings account with XXXXXXXX XXXX XXXX XXXXXXXX, Texas ( division of Texas Capital Bank, N.A. ). I've been blocked from accessing funds in my account for several days without explanation. First, I attempted to transfer funds electronically from XXXX to a linked XXXX XXXX account in my name, and noticed the request was placed 'on hold ' for an unspecified reason. Next, I attempted to log onto my XXXX account and received an error message that my account was disabled. After repeated calls to the company ( which involve 40 minute wait times to speak to a representative ) I was told that the fraud team was reviewing my account for unspecified reasons and had frozen it to prevent unauthorized transactions. Pressing for more specifics, I was told by customer support that they don't know the reason. Asking to speak to a supervisor to obtain the specific reason that fraud is suspected, and a justification for my account being frozen, I was told they were unavailable and must wait for a callback. I have still not received a single communication from XXXX to explain why my account has been disabled. The value of this account is approximately {$240000.00} USD.
11/12/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CA 94085	Web
XXXXXXXX XXXX ( Subsidiary of Texas Capital Bank ) has some issues on their systems. At different times of the day, they show wrong balances and wrong interest values etc., Currently, starting this month, two of my ACH withdrawals were returned and they blocked all my withdrawals. I don't have any way to take the money out ( as they returned all the withdrawals ), but they allow deposit ( very strange ). Now, I am very scared and there is no proper response from the bank, except some templated message, saying they have detected some unusual activity on my account. I don't know what is the unusual activity as after several messages, I haven't got back any answers from the bank. I don't know what they are investigating, as all transactions on the bank are legit and everything is very clearly listed. They have some issues on their system, which they accepted as good suggestion and said will work on it. So, my question, why my account is blocked from withdrawal and what is the unusual activity, that they are investigation. I have lost trust with the bank and I want to withdraw the money out ASAP as I feel very scared as the bank provides any valid reasons.
12/14/2022	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	OH 452XX	Web
On XX/XX/XXXX I applied online to open a savings account with XXXX Bank. I entered the requested information in the first step of the application process and was denied and unable to advance to the second step of the application. I immediately contacted the company and spoke to a customer service agent to inquire about my denial. The agent said that based on the information I submitted in the application they were unable to open an account for me, and there was no additional information they could provide me as to why. I asked to speak to a manager, to which the agent responded there was no one available for me to speak to at that time, as managers were out of town training. After contacting XXXX and receiving a report that displayed no negative or derogatory information in my file, I called XXXX XXXX again on XX/XX/XXXX and requested to know what consumer reporting agency was used to make their decision. After saying that by law, I had a right to know, the agent said XXXX was the company they used. I've yet to receive a verbal or written reason as to what information in my application caused the denial.
05/18/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	FL 33837	Web
I tried to open a savings account online, XXXX XXXX took photos of my license and myself, then DENIED me an account. So I telephoned bank and they said the license was blurry and asked me to RETAKE the photos, So I did that. Then it got denied again. The drivers license has a watermark on it that shades the writing, but it is still readable. But the computer still said no and the man on the phone could not overwrite that decision. So I ask the bank to delete all my photos, my birthdate, my SS number. The Bank Rep sent me to a link for that request. HOWEVER. after completing that request I was sent to this website : XXXX XXXX XXXX The website replied : '' We are unable to process your request at this time. Only California residents are granted additional privacy rights under the California Consumer Privacy Act. For more information, see our Online Privacy Policy and Privacy Notice. '' This is unacceptable. They REFUSED TO DELETE MY PERSONAL DATA. This is IDENTITY THEFT! I am a CPA, have a credit rating of over 800 and am debt free. I am really upset by this banking entity 's invasive proceedures.
09/26/2022	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	MA 021XX	Web
Earlier this year I attempted to open an account at XXXXXXXX XXXX ( a division of Texas Capital Bank ), but was not able to do so. The XXXXXXXX XXXX stated that it was not able to verify information on my application, however it has not stated what specific information it was not able to verify and what verification method had XXXXXXXX XXXX attempted. To my request to XXXX XXXX to provide factual information that prevented the bank from opening an account for me I received a voice mail that was not 100 % comprehensible and the enclosed letter that informed me that Texas Capital Bank attempted to contact me with the information that I had requested via telephone and email, but refused to include any factual information in the letter that they sent me. I have concerns that XXXXXXXX XXXX is attempting to hide its real reasons why it does not want to open accounts to consumers in the class that I belong to.
12/08/2023	Yes	Checking or savings account Savings account	Managing an account Banking errors	WA XXXXX	Web
XX/XX/2023 enrolled in XXXX of XXXXXXXX XXXX XXXX XXXX XXXX XXXX miles if maintain a {$50000.00} deposit in a XXXX XXXX savings account. Completed this on XX/XX/2023. On XX/XX/2023, I was notified via web site my {$25000.00} deposit returned only XXXX XXXX XXXX Contacted first XXXX employee excessive load background noice asked 4 times please tell people in call center to stop... I hung up. Called back XXXX time had to ask 8 times since head set gave out XXXX nonie get the supervisor, XXXX, told get call back no information when or time. Called back again got another employee headset issues asked for supervisor told NONE available ... so Ia asked for them Manager of the supervisor told NONE available. XXXX XXXX told I would get XXXX XXXX XXXX which is given versus interest in XXXX XXXX but it showed up in XX/XX/2023 but no missing XXXX equal to {$250.00} when used on XXXX
06/04/2022	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	MA 021XX	Web
On XX/XX/2022 I filled out an application at XXXX, a division of Texas Capital Bank, to open a Savings Account that had an advertised interest rate or 1.25 %. On the application I provided XXXX XXXX my name, email address, date of birth, social security number, and my physical address. After submitting the application I received the following message : " Thank You For Your Interest Based on the information provided, we are unable to verify your identity and can not open a XXXX XXXX account for you at this time.Ref Code XXXX '' Since my identity is relatively easy to verify using multiple data sources readily available to the banking industry, I believe that XXXX XXXX did not disclose the true reason that they refused my application and the true reason might have been based on the bank 's management superstitions and prejudices against consumers of my class.
01/11/2021	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	TX 78154	Web	Servicemember
This is my SECOND COMPLAINT regarding the service I have received from XXXX XXXX. I hope the Consumer Financial Protection Bureau will help me resolve this complaint with XXXX XXXX. I received the attached email from XXXX XXXX stating that I would be receiving paper statements of my account. As of this date, I have received NO, repeat NO, paper statements of my account from XXXX XXXX I tried contacting XXXX XXXX by telephone, but always received a busy signal. I feel I have already spent an inordinate amount of time and effort to obtain my bank statements. I would appreciate an EMAIL response from XXXX XXXX to this complaint. The email response should address my specific complaint, and NOT simply ask me to contact XXXX XXXX by telephone. I prefer to be contacted by email at XXXX. Do NOT contact me by telephone.
07/31/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	CA 92116	Web
Hello, My name is XXXX XXXX, this in reference to complaint numberXXXX I believed the matter had been resolved, but I attempted to log into my XXXX savings account yesterday, XX/XX/2022, after the bank temporarilyre-enabled my account, allowing me access to my online account and my funds. However, XXXX XXXX has " XXXX '' my account AGAIN without notifying me or explaining whyI can't access my account or my funds. Once again, I can not access my account or the remaining balance of {$3000.00} I have in the account. I need access to my funds to transfer my money back to the bank of origin and close the XXXX account. I have no interest in ever doing business with this institution again. XXXX XXXX should be investigated for abusive consumer practices. Thank you.
01/07/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	SC 293XX	Web
XXXX Bank. I contacted XXXX Bank to setup savings account. I provided all information necessary and they flagged my account for not being able to validate address. Once utility bill was provided they flagged account again because I changed my name ( marriage ). Followed up again, to setup account and they denied me because their system can not verify my identification. This is after I submitted SSN, SSN name change form, utility bill, drivers license, and other personal information. In review of XXXX Bank, other consumers have had the same issue where they collected personal information and did not notify consumers of valid reason of application status. I dont even have a status of approved or denied.
06/24/2022	Yes	Checking or savings account Savings account	Closing an account Can't close your account	FL 33027	Web
I have been requesting that XXXX XXXX close my online savings account for several weeks. Two requests were via the bank 's internal email on XX/XX/XXXX and XX/XX/XXXX. Two were phone calls to the bank 's customer service line ( XXXX ) on XX/XX/XXXX & XX/XX/XXXX. XXXX told me that the department that closes accounts is very busy. But I find this silence and lack of follow through highly unusual. My savings account is still open ( with a XXXX balance since the beginning of XXXX ). I also placed a complaint with the XXXX XXXX XXXX on XX/XX/XXXX with no results. XXXX XXXX has not replied.
01/05/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	TN 37027	Web
XXXX at XXXX and XXXX XXXX XXXX were my XXXX and XXXX attempts to open an online savings account. I received an error message of XXXX. When I called XXXX XXXX to ask for help, XXXX answered. She told me this meant my application was hard rejected and no human there could override itXXXX XXXX XXXX will not open an account with me and really won't tell me a good reason why. It feels like they are either advertising a product they really don't sell ( marketplace deception ) or XXXX of some sort. Seems like a regulator needs to look into these business practices. Thank you.
11/22/2020	Yes	Mortgage Conventional home mortgage	Closing on a mortgage	TX 77036	Web
Borrower : XXXX XXXX XXXX ( XXXX ) Lender : Texas Capital Bank ( TCB ) Borrower requested to pay-off the loan from Lender, but Lender imposed the {$2000.00} for the so-called commitment fee on my pay-off amount. Borrower requests for the document that Borrower signed to agree to pay for the commitment fee. However, Lender failed to prove the document and declined to remove the {$2000.00} fee, then alleged that We will release collateral only after full payoff is received. Therefore, Borrower was compelled to pay the {$2000.00} when pay-off the loan for the release.
06/28/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CT 06460	Web
I have an online savings account with XXXXXXXX XXXX, on XX/XX/ I did a {$50000.00} wire transfer, they took so long, let so many days go by, that when they finally did the wire, the account it was sent to was full after all this time elapsed, so it was not accepted and marked for return, the bank told me I would have funds by end of day, next day the latest, As it stands on XX/XX/XXXX I still have no refund, every time I talk to bank, talk to different people get different story each time. there phone is XXXX
11/30/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	IL 60091	Web
XXXX Bank XXXX my account without my knowledge or consent on or about XX/XX/XXXX. As of XX/XX/XXXX, XXXX Bank has not contacted me nor restored access to my account or its funds, despite my repeated telephone calls requesting they restore my access. During the phone calls they refused to transfer the call to a XXXX and also refused to transfer the call to the security department. Others have reported very similar problems on XXXX Bank 's XXXX XXXX XXXX page.
12/29/2022	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	FL 33771	Web	Older American
I can not open my account you have so many headings and nonre of them allow me to log into my account dont you think of these issues I trie XXXX XXXX XXXXXXXX log in No Good this is very discouraging. XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX or XXXX you see please simlify all of these erronus heading I have been on the PC fro 1 hr to view and depoist XXXX XXXX XXXX XXXX TERRIBLE
01/28/2021	Yes	Checking or savings account Checking account	Opening an account Confusing or missing disclosures	TX 78154	Web	Servicemember
XXXX XXXX Customer Service stated that I would be receiving paper statements of my account in the mail. As of this date, I have received NO, repeat NO, paper statements of my account from XXXX XXXX. I tried contacting XXXX XXXX by telephone, but always received a busy signal. I feel I have already spent an inordinate amount of time and effort to obtain my bank statements.
12/28/2022	Yes	Checking or savings account CD (Certificate of Deposit)	Opening an account Unable to open an account	GA 301XX	Web
Applied to purchase a XXXX XXXX CD from XXXX XXXX. The application was declined with no reason. Contacted bank. Spoke with a person named XXXX who indicated she was the final authority on all questions and complaints. She indicated the bank does not have to disclose why they refuse to sell a CD. I feel as though I was discriminated against due to my age ( retired ).
08/25/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	NY 11213	Web
XXXX XXXX -- made deposits into savings account. Attempted to log in and learned that access to my online account was suddenly disabled without notice. I contacted the bank via phone, and was not informed of the reason why the account was disabled or when I can expect my access to be restored. I am now unable to access my savings.
05/04/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	GA 30533	Web
I attempted to open account but was rejected after reading the disclosures. I understand that the bank blamed a third party verification service. I think its because I read the disclosures before signing. This has affected my ability to open accounts at other banks as I am now black listed.
08/25/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	FL 33702	Web
ONLINE BANKING IS DISABLED. I CAN NOT MAKE A DEPOSIT OR WITHDRAWAL MONEY. I SPOKE WITH CUSTOMER REPRESENTATIVE THAT SAID ACCOUNT IS IN INVESTIGATION .REPRESENTATIVE DID KNOW A REASON OR HOW LONG WILL LAST INVESTIGATION.
01/24/2024	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	AZ 85295	Web

01/21/2024	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CA 94122	Web

01/05/2024	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	TX XXXXX	Web

01/04/2024	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 12481	Web

12/22/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	TX 75252	Web

09/18/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	GA 30097	Web

08/29/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	TX 77546	Referral

08/16/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	TX 77546	Web

04/03/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	VA 22315	Web

01/19/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	TX 75024	Web

01/04/2023	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	FL 32754	Web	Older American

12/30/2022	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Funds not received from closed account	NJ 08022	Phone

12/14/2022	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	LA 70062	Phone	Older American

12/08/2022	Yes	Checking or savings account Savings account	Managing an account Problem making or receiving payments	NJ 08854	Web

11/17/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	VA 22030	Phone

11/16/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NM 87112	Referral

11/04/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	AZ 85045	Web

10/31/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Wrong amount charged or received	PA 19050	Web

10/28/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	GA 30308	Web

10/18/2022	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	TN 37215	Web	Older American

10/17/2022	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	TX 76087	Web

10/07/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	DC 20024	Web

09/16/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	MO 65202	Web	Servicemember

09/06/2022	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	FL 33837	Referral

08/29/2022	Yes	Checking or savings account Savings account	Managing an account Problem using a debit or ATM card	MI 48309	Referral

08/23/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NJ 08817	Referral

08/22/2022	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	LA 70510	Web	Older American

06/27/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 92260	Referral

10/20/2021	Yes	Checking or savings account Savings account	Opening an account Unable to open an account	NV 89104	Web

05/17/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CA 92130	Web

02/02/2021	Yes	Mortgage Other type of mortgage	Trouble during payment process	TX 78628	Postal mail	Older American, Servicemember

07/09/2020	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account	NY 10172	Web

04/13/2020	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	FL 32963	Referral

08/09/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	AZ 85226	Web

07/03/2018	Yes	Mortgage Other type of mortgage	Trouble during payment process	TX 78738	Postal mail