| 11/09/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
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- Problem with the payoff process at the end of the loan
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Web |
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On XXXX my car had a flat tire, I took my car into big o tires to get my tires replaced. Turns out that my car needs an alignment, XXXX of the tires are bald, XXXX is flat and my front control arm and axle need to be replaced and i needed all my tires replaced. I didn't have the money to fix all these issues at once but I really needed my car. I was sold a loan from the cashier, XXXX, about a XXXX interest free loan that could really help me for {$1300.00}. I was never told anything beyond that even when I asked question like " what happens after the XXXX days ends? ", " how exactly does this loan work? Is it on a weekly payment plan or do I just pay when I want? '' None of these questions were answered properly or were answered vaguely. Even when I called the office, surepay finance, about further details of my loan details and information was withheld from me and i received no new information about the details of my loan or any rules that apply to my payment. or asked further questions to the cashier that sold this to me. I paid an application fee for the contract but when I logged in my contract details changed from a XXXX offer plan to a XXXX day Contract with interest which it's payments after the full year were more than double what I was originally lent. My car broke down a month later XX/XX/XXXX and I lost my job because of it XXXX days later. I didn't have money to pay my loan for about a month, the month of XXXX of XXXX. When I finally got a new job and money to pay off my loan. I logged into the web site to make a payment XX/XX/XXXX. Everything looked fine, I read through all the tabs and rechecked my contract status it still stated that I was in the XXXX day offer and that I still owed the amount I did free of interest. When I attempted to to make a payment the screen changed and said I owed XXXX $ instead of XXXX XXXX When I attempted to make the payment again it showed a new message that said that my contract status was delinquent, my loan was sent to collections, and that the XXXX offer was no longer valid, at this time it's only the XXXX day of my contract. I never received any notice of this change until I logged in today to make a payment. My questions were never answered. I never received emails or letters notifying me of this change but my loan was sent to collections and interest was charged to my loan. The office and the seller never answered any of my questions clearly or failed to respond to any further inquiries about more details regarding my loan or any special information regarding how or when payments needed to be made. I'm still trying to reach surepay finance to resolve this issue as I still fall within XXXX days of my contract and despite their failure to respond to any out reach or messages I have sent them to resolve this issue
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| 12/09/2023 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- You told them to stop contacting you, but they keep trying
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Web |
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They claim I took out a loan with them, but I did not.
They say perhaps my identity was stolen, but my credit has been locked down for years.
I have to manually unlock it, so I'm aware of every credit related transaction.
Originally they had been calling every month or so for about a year. Each time I spoke with them I asked them not to contact me again.
Recent logs ( as far back as my phone goes ) - XX/XX/2023 - Call. Asked not to be contacted again.
XX/XX/2023 - Call unanswered XX/XX/2023 - Call. Asked not to be contacted again.
XX/XX/2023 - Texted. Asked not to be contacted again.
XX/XX/2023 - Asked them to contact the right person and not me.
XX/XX/2023 - Two additional texts.
XX/XX/2023 - Call. Told them they were wasting my time again.
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