Sunset Solutions Group, LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/16/2022	No	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	WA 98387	Web
For the last month or so, my mother, father, sister and brother-in-law have been receiving calls from a third party that read as follows ",,, handling multiple infractions violations under your name and Social Security number if you want to try and settle this matter before we seek any action in your local jurisdictions I strongly suggest you press want to speak to a live agent if you are currently represented by counsel please have them give us a call on your behalf you may also return our call at XXXX '' please note this is a voice mail transcription so the lack of punctuation and odd wording may be a result of the transcription process. This is the message that is being sent to my family ( none of which I live with, and both my sister and brother-in-law are people I havent seen in going on 10 years ). To this point, I have not received any calls despite the supposed debt being mine. Nor have I received official correspondence via mail about a debt being owed. I checked my credit report and do not see any active collections against me. I called the number above to gain some insight into what was going on and what I learned didn't really add up. The group I called said their name was Sunset Solutions Group. They had a case number for me and then we got into the nitty gritty. They said I had taken out a loan from XXXX XXXX ( to the tune of XXXX dollars XXXX ). They said that the funds were placed into a XXXX Bank account ( Note, I have a savings or checking account with XXXX XXXX. I have a credit card through them that was for a local grocery chain and I got that only a year or so ago ) and that XXXX payment had been made ( in terms of repaying the loan ) and then payment stopped. They said that the transaction was made in 2017, and that collection attempts were sent via certified mail that was deemed undeliverable, and by email to an address that I have never had ( the inbox name was right but the carrier was incorrect and not someone I have ever used or had an account with ). They also had my social security number and my current address. They then went on to state that XXXX XXXX checked my employment as a basis for granting the loan, which makes sense, but the work place they say they checked is not correct. I have worked for the company they mentioned, but not at the time the loan was said to be taken out. I worked for this company multiple years prior to the timeframe of this loan. Finally, they said they would put a XXXX hour hold on the account on their end and gave me a phone number to contact XXXX XXXX to settle things before it went to court. The number they gave me is XXXX. They said I could settle it with them or XXXX XXXX for the sum of roughly XXXX dollars ( I didn't write down the exact amount ). They said if it went to court, then I would be responsible for the entire debt which was something to the tune of XXXX dollars. After I hung up with Sunset Solutions Group, I called XXXX XXXX 's corporate Customer Support line to confirm the debt with them. Not only could their customer support team not find any records of me in their system ( searched by phone number, last name and social security number ), I was told that I should report this as fraud because the information I had wasn't adding up. I then took a look online for Sunset Solutions Group and found XXXX based in North Carolina that doesn't list either of the numbers I have as numbers associated with them. I know this isn't a definite but worth a look. I then called the XXXX XXXX number I was given and got a message stating that the person I was trying to reach was unavailable. I was told I could leave a voicemail. I then called the original number back and found it too was unavailable and it had the same kind of voicemail message just a different inbox number. So I am reaching out to you because all of this is fishy.
10/08/2020	No	Debt collection Credit card debt	Attempts to collect debt not owed Debt was paid	NY 11580	Web	Older American
I received a telephone message on XX/XX/XXXX at XXXX XXXX and XX/XX/XXXX at XXXX XXXX ( see attached voicemail transcripts by my phone carrier ). I returned the initial call at XXXX XXXX and left a message for XXXX XXXX at XXXX. On the following day, XX/XX/XXXX, I called again and spoke with XXXX XXXX XXXX who identified herself as being from Sunset Solutions in North Carolina. XXXX XXXX XXXX stated that they have offices in many places. ) She stated that I had an outstanding balance with XXXX of {$7100.00} and she was prepared to offer me pandemic relief for half the amount {$3500.00} as a settlement of this debt. I explained that I did not owe this debt and had in fact settled this {$7100.00} XXXX debt via another agency, XXXX XXXX XXXX, in XXXX. She advised me to send documentation of payment to XXXX, which I forwarded on XXXX XXXX on XX/XX/XXXX. ( I initially sent this to the wrong email address : XXXX. When I received a notice from my email carrier stating this was not deliverable, I forwarded the email to the correct address. ) I spoke with XXXX XXXX of XXXX XXXX at XXXX again today XX/XX/XXXX at XXXX XXXX in response to her voicemail message at XXXX XXXX. ( She initially provided a different number XXXX. ) She stated that the documents from XXXX did not state paid in full, and that the account to which Sunset alleges is in question is XXXX for {$7100.00}. This is the EXACT AMOUNT referenced under XXXX account number XXXX. Firstly, I notified XXXX XXXX that I did not receive notification of this alleged issue in writing of and she replied, things are different these days. Further, I requested a validation letter substantiating this alleged debt. XXXX XXXX indicated that this this would have to come from another unspecified entity ( To to me, meant that they were not the party responsible for this and I believe that this is incorrect ). XXXX XXXX stated that she will mark the file as disputed and stated that I should take my documents to court. As I had only XXXX XXXX XXXX, I believe that Sunset Solutions is attempting to collect a debt that was resolved in XXXX by another agency, XXXX XXXX XXXX. ( In addition, I believe that the statute of limitations may also be a factor, since this matter is now over 8 years old. That being said, I am sure that this debt was already paid. ) I provided the following documentation to Sunset Solutions and am attaching them herewith : ( A ) Statement from XXXX XXXX XXXX XXXX XXXX which indicates the amount owed of {$7100.00}. XXXX XXXX XXXX offered several payment options, to resolve this delinquent account. I chose payment plan number 3 for three separate payments of {$1600.00} to settle my account due on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. ( B ) Three bank statements which indicates three withdrawals drawn on my bank on the following dates : XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. All were automatic deductions from my account. In addition, I am attaching herewith copies of phone messages left for me on my voicemail and transcribed by my phone carrier, two of them threaten legal action.
09/02/2022	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	IL 60007	Web
I received a call this morning ( XX/XX/XXXX ) from someone claiming to be a debt collector from Sunset Solutions Group, after this person had already called both my parents, my sister and my grandfather. They stated that they have been trying to get ahold of me to notify me that judgement would be taking against me and that I will be taken to court for 4 outstanding debts with payday loan companies that I have never previously heard of. I have never put down my sister or Grandfather as a reference on any sort of application. When I asked the representative for a date when these loans were taken out she said she couldn't tell me a date but that they were charged of in XXXX, so they had to have been taken out awhile before that. When I repeated that I have no idea what these companies are and have never even heard of them, she had all of my personal information and stated that I had to have filled out these applications in person because it was all on there, so I was responsible for these debts. Each loan was in the amount of {$500.00} for a total of {$2000.00} owed. She stated I had 3 {$500.00} loans out with XXXX XXXX and another {$500.00} loan with XXXX XXXX XXXX. When I looked up XXXX XXXX, it showed a physical location out in XXXX XXXX but the image showed XXXX XXXX XXXX. I tried to call the number listed but it was just a voice recording and the only option I was able to press was to continue in English, and then the line would disconnect. When I looked up XXXX XXXX XXXX, I found multiple complaints from other people stating they had debt collectors calling to collect for a loan they had never taken out and had never hear of XXXX XXXX XXXX. When I went to their website, there is a big notice on the front page of the website that states " Fraud Alert- Be Aware Of Scamming Collection Agencies Using The Name XXXX To Try To Collect Money. XXXX Is Not A Lender And Does Not Report To Credit Agencies So You Do Not Owe XXXX Any Money. We Are Only An Advertising Agency In The Financial Sector. If Some Company Calls Or Emails You Saying You Owe XXXX Money Its Not True And Report Them To The CFPB Or FTC For Fraud. '' Also, when I went to look up the Sunset Solutions Group phone number, the phone number listed was not anywhere close to the phone number that I received the call from ( XXXX ). She also stated that these companies have been trying to get ahold of me via phone, never received any such phone calls, and by email and when I asked what email they were being sent to, it was an email address that was my first and last name but I have never had any such email address my entire life. When I asked what employer they had down for me, while the employer was similar in name to my actual employer, it was not the correct name.
11/23/2022	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	FL 32209	Web
Beginning the week of XXXX XXXX XXXX a company calling itself Sunset Solutions -- caller identified herself as XXXX XXXX -- began contacting me and leaving voice messages stating that I had " multiple infractions under my name and social security number '' that they were handling, which I know not to be true, and " recommending '' that I settle the matter with them " before they take it to my local jurisdiction ''. This has gone on multiple times per day since then. On XXXX XXXX XXXX I called back at the number they left in their voice mail - XXXX and attempted to explain t that I had already checked with my local Clerk of Courts and didn't have any litigation, pending or otherwise, under my name and that I had also found numerous complaints and scam alerts under their own name. The respondent, XXXX XXXX herself, became extremely unprofessional and vulgar with me, instead of listening to what I had to say and trying to verify whatever bogus issue her company had and talking over me, saying " Why are you calling back, then? '' over and over again -- when I tried to inform her not to ever contact me again. Today this company left yet another voice message and I think I may have seen their spoofed XXXX number pop up on my mom 's phone too. Furthermore, as I stated earlier and tried to explain to them, I am not the first person they have tried to scam -- there are entire threads regarding their illicit activities here : https : XXXX and here : XXXX XXXX XXXX Here is the XXXX information for their website : XXXX XXXX XXXX Transcript of voice mail : Hello. This message is solely for XXXX XXXX. My name is XXXX XXXX. I'm with the compliance offices of the Sunset Solutions Group and the association sheets. We have been retained and are handling multiple infractions and violations under your name and Social Security number. If you wish to try and sell this matter before we seek any action in your local jurisdiction, I strongly suggest you press one to speak to a live agent. If you are currently represented by council, please have them give us a call on your behalf. You may also return our call at XXXX
08/25/2021	No	Vehicle loan or lease Loan	Managing the loan or lease Loan sold or transferred to another company	NJ 080XX	Web	Older American
I received several phone threats from Ms. XXXX in XXXX, but I told her to do what she needed to do in the courts. On XX/XX/XXXX she called from a XXXX number ( XXXX ) XXXX ext. XXXX stating she was with Sunset Solutions Group demanding to file a judgment against me and deduct money from my payroll if I didn't make payment arrangements. At this point, I agreed to pay a one time payment of {$200.00} and $ XXXX monthly until paid off. I received a XXXX via email from XXXX the Accountant and a settlement document as well. I signed the document even though it was against my better judgment and they withdrew one payment from my account. However, during the month I spoke to my bank rep and they said it sound fraudulent and banks do not make phone calls, they send out letters in the mail. So, I had my bank to issue me a new debit card. The next month I received another call from Ms. XXXX requesting the money, but I refused to pay. Another rep by the name of XXXX XXXX, Creditor Supervisor called on XX/XX/XXXX saying Sunset Solutions Group had purchased the account from XXXX XXXX XXXX XXXX and Mr. XXXX reduced the intended amount of {$1300.00} to {$600.00}, however, I refused him as well. After I spoke to Mr. XXXX I called XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ) and they didn't have a Lein Department. I researched Sunset Solutions Group to find out that the business is unclaimed and anyone could claim this business for free. Also, there is a New York phone number ( XXXX ) XXXX for Sunset Solutions, CEO XXXX XXXX, but I can never reach anyone. I was just introduced to this site by XXXX XXXX to file a dispute so this is why it is now XX/XX/XXXX.
07/13/2022	No	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	NM 87144	Web
Received a threatening automated call on Monday XX/XX/XXXX from XXXX stating that legal action will be taken if I don't return their call. Received another call today XX/XX/XXXX. XXXX who called herself XXXX left a voicemail. I called the number she provided : XXXX. She answered and stated she was from Sunset Solutions LLC debt collections in regards to Payday loans. She informed me that my original loan was {$1300.00}. I had made payments up until XXXX and still owe {$410.00}. My loan appeared on her desk within the last few days. She informed me I need to make immediate arrangements or legal actions will be taken. She said she has a subpoena ready on her desk. I told her that I paid that off in full in XXXX. I also had another call back in XXXX for the same exact thing. I stated to her that I told the previous guy I paid it off and have a receipt. If he could give me the information to forward it, I would send him a copy and never heard back from him since. I told her " how do I know you are not fraud? '' She said she would sent me the emails and websites to prove they are legitimate. I told her I would have to go home and find a receipt, since it has been several years back and paid for I most likely shredded it. She said to return her call when possible and we could work something out by sending {$150.00} for the first payment if I didn't find the receipt. I called her back, she did not answer. I researched this on XXXX and it says it's a possible scam. I tried to get in touch with Payday loans, they are no longer in business in my area.
10/07/2021	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	TX 75056	Web
Sunset Solutions is repeatedly calling a friend 's number XXXX ( third-party ) regarding an alleged debt. Once he answers the phone there is a recoded message that plays stating I owe an alleged debt and if I do not call back I will be sued. On Tuesday XX/XX/21 I called the number back to find out what the calls were about I spoke with a Mrs. XXXX with the company and advised her I was recording the call as well. When Mrs XXXX asked for my social security number I asked why would I give that when I have no clue why they are calling and proceeded to advise her that the company was in violation of several FAIR DEBT COLLECTION PRACTICE ACT laws, she hung up on me twice after stating that they were not a debt collection agency even after the pre-recorded message states that THIS IS AN ATTEMPT TO COLLECT A DEBT. Initially I was told that the company name was XXXX XXXX XXXX, today XX/XX/21 I was told the company name is Sunset Solutions by a representative named XXXX. XXXX stated that there was a judgement sent to my county by their company on behalf of a company named XXXX XXXX. I have never done business with a company by that name. I have attached photos of calls made to the number listed above. As I am typing my friend called stating they just called again after I called them and asked for them to not call him again. They have never tried to contact me directly. Sunset Solutions is in violation of the following : 15 USC 1692d ( 1 ) 15 USC 1692b ( 1 ), ( 2 ), ( 3 ) 15 USC 1592c
11/15/2021	No	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to sue you for very old debt	LA 701XX	Web
Received several messages stating they were from XXXX group - stated it was regarding multiple violations regarding my SSN - when I called back ( XXXX and XXXX ), spoke with a XXXX XXXX who then stated she was from Sunset Solutions ( the number she gave me is not the number listed for Sunset Solution Group XXXX XXXX )- and since the debt they were claiming I had was over 5 years old, the " attorney '' ( XXXX XXXX XXXX can't find him anywhere ) would settle with me for XXXX When asked who the debt was with and could she email me a debt validation letter, as I was not aware of what she was referring to - she refused and became very upset that I was asking who the attorney was - and who the client was. She stated client was XXXX XXXX - When I asked for the information of the attorney, she said XXXX XXXX, but that I was not allowed to speak to him and he would see me in court - then hung up. I have reached out to Sunset Solutions to verify if this was even them - I did reach out to XXXX XXXX- they are not a client of Sunset Solution Group
11/09/2021	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	PA 18102	Web
My mother and I were contacted on XX/XX/XXXX, by a woman named XXXX who claimed to be from a legal agency and stated that I had been given a payday loan in XXXX and that I had defaulted on the loan and that I would need legal representation because I would be taken to court if I did not agree to a settlement or pay off the loan amount. I called XXXX at ( XXXX ) XXXX and she claimed to be working on behalf of a loan agency/creditor who claimed that I had defaulted on the loan and was in breach of contract, and that I would be taken to court if I did not pay the total amount of {$1400.00} or agree to a {$500.00} payout paid in {$250.00} installments. Sunset Solutions Group LLC emailed me a XXXX document, which I was forced to sign under duress and afraid. On XX/XX/XXXX, I received an email from XXXX XXXX, who described herself as XXXX 's new payment processor and informed me of a new contact number for my payment. The phone number to call is XXXX, as indicated in the email. I've kept track of the emails from them at XXXX.
05/13/2019	No	Debt collection I do not know	Threatened to contact someone or share information improperly Contacted your employer	KS 67501	Web
I was asked to come over to my Executive Director 's office. When I went over the ED and Human Resource staff was in there to let me know that HR had received a phone call from a XXXX XXXX at Sunset Solutions XXXX ext XXXX. During that phone conversation Mr XXXX disclosed that I will be served papers for bad checks. My ED asked that I return the phone call to Mr. XXXX and I did. Mr. XXXX was informed that on XX/XX/XXXX @ XXXX he can no longer call my place of employment. I was informed by Mr. XXXX that they will keep calling the HR department, that they will see me in court and that I will be served the morning of XX/XX/XXXX. I am filing this complaint because Mr. XXXX indicated that they will keep calling my employer, even after being told that they can not, he disclosed the nature of the phone call ( debt collection/bad checks ) with someone other than myself and threatened legal action without providing me any information regarding this.
05/06/2019	No	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to sue you for very old debt	TN 384XX	Web
After repeated calls with no company name given ( between XX/XX/24 and XXXX ), I called to inquire as to the nature of their calls. 'XXXX XXXX said their name was XXXX XXXX XXXX and they were turning my debt over to the attorneys to file a lawsuit if I did not make arrangements that day. I requested written verification of the debt. She refused saying they didn't have to. When I advised that by law they do have to provide verification if requested she began to berate me saying I owed the debt and was going to be sued and possibly arrested. I hung up on her. She called again from a different number and immediately said " I'm sending this to the attorney 's now ''. I again hung up, drafted a letter requesting written verification and have sent it registered mail. This is was an abusive call and violates the law.
03/29/2022	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	CA 95136	Web
On XX/XX/XXXX my mother told me a debt collector was calling her and my siblings in order to collect a debt. I called them immediately and they said I took out a loan a few years ago with XXXX XXXX XXXXe ( I dont remember taking out this loan ). They legal claim department said the company was going to recover my license if I didnt pay to settle. They sent me a docu sign and I paid them {$1100.00}. They sent me a document saying the debt was paid in full. They called my family today XX/XX/XXXX claiming I had another debt with XXXX and that I needed to pay the underwriters. I refused and told them to take my familys phone numbers off and that I had already paid that debt. They eventually relented which led me to believe I was scammed.
08/16/2019	No	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to sue you for very old debt	MS 387XX	Web
Yes an agent contacted me for a firm named Sunset Solutions LLC. It was about a payday loan that they claimed i received in XX/XX/XXXX but didn't pay. I was told that legal action would be taken if i didn't agree to set up a payment plan. First payment was debited from my account on XX/XX/XXXX in the amout of $XXXX. The agree was for this amount to be taken out of my account via pre authorized debt charges every two weeks. The last payment was set for XX/XX/XXXX. I haven't received any information about this bill from initial payment, payment schedule, or anything. After XX/XX/XXXX, I tried contacting Sunset Solutions LLC to get information on my account. No one will answer my calls, and the emails provided on the site doesn't work.
05/14/2019	No	Debt collection I do not know	Threatened to contact someone or share information improperly Contacted your employer	KS 67501	Web
XXXX XXXX received another phone call today XX/XX/XXXX from XXXX XXXX XXXX ext XXXX after I spoke with him yesterday and told him is not allowed to contact my employer. This second complaint is a follow up complaint to the complaint I filed XX/XX/XXXX ( complaint ID XXXX ). During today 's phone call with HR Mr. XXXX disclosed that he is attempting to collect a debt for a payday loan and that I am going to be served for breach of contract and financial fraud. Mr. XXXX asked what the company protocol was for an employee being served at work. Mr. XXXX was informed yesterday that my employer has requested that he no longer make contact and has once again provided information to my employer regarding a debt for collection.
09/14/2022	No	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	GA 30071	Web	Servicemember
Sunset Solutions Group has called me several times using the phone numbers XXXX, XXXX, and XXXX. When I looked up this company on the website, I discovered the Toll Free number : XXXX and the Corporate Headquarters address : XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX. I made repeated attempts to call them and tell them that they were calling the wrong number and should be looking for someone else. My phone number will be removed off their list, they told me. But I'm still getting calls. I find this so frustrating because in addition to contacting the incorrect number, people are also receiving threats from this company. In order to resolve this issue properly, kindly assist me please.
01/19/2022	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	CA 94132	Web
I've spoken to several different representatives in an effort to have my contact information removed from their records. I do not have uncollected debts and all my active credit accounts are either paid in full or have ridiculously low balances at the moment. I was informed that I can show up for court and request for my information to be removed. I have received not written legal documentation regarding any legal complaints or court filings. I finally requested their contact information : SUNSET SOLUTIONS GROUP LLC, XXXX XXXX ATTORNEY AT LAW, XXXX. I was not provided with a mailing address, but was given a phone number to have legal representatives contact them XXXX.
11/15/2022	No	Debt collection I do not know	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	WA 98058	Web	Older American
Up to five calls everyday including family and friends will not tell me what dept this is about. I can only assume its from a bankruptcy that I had in 2009. Not sure what to do to get them to stop calling my XXXX XXXX XXXX mother. I have asked for them to send a letter and outline what this is about. But all they want is a credit card that I will not give to them.
11/29/2021	No	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	CO 809XX	Web
The company keeps calling me and my family about debt but will not validate the debt. I asked for them to mail me a copy of validity of the debt and they wont. They also said I signed a form on XX/XX/XXXX which I didnt. They sent me that form and it wasnt my signature it was definitely forged. They are being super shady and will not give me paperwork on the debt.
10/28/2022	No	Debt collection I do not know	False statements or representation Indicated you were committing crime by not paying debt	GA 31088	Web
Called looking for a former employee. Automated teller claimed employee is being charged with multiple legal infractions brought about by the courts ; person then picked up claiming to represent the " local court system '' finally got the company name and told them to stop calling me.
03/14/2019	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	IA 503XX	Web	Servicemember
All XX/XX/2018 and XX/XX/2018 got phone calls regarding this debt and my refusal to pay would end up with me being in jail and sued via the company representing as the debt collector.
07/13/2023	No	Debt collection Credit card debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	NC 27332	Phone

08/30/2021	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	OH 43777	Referral

11/03/2020	No	Debt collection I do not know	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	GA 30828	Web