Student Loan Finance Corporation CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/15/2018	Yes	Student loan Private student loan	Struggling to repay your loan Problem lowering your monthly payments	ND 58102	Web
XX/XX/XXXX - Email to my account manager stating I was past due on my loans & asked what I could do to get out of default status. XX/XX/XXXX - XXXX : Thank you for contacting our office. The automatic payment has been returned on XX/XX/XXXX. Are you able to make the XXXX payment? You have used all of your assistance on the account. The only option you have available is to reapply for the Income Sensitive repayment plan. There is an administrative forbearance available if you qualify for the program. Please let me know how you would like to proceed. XX/XX/XXXX - Me : I did make XXXX 's payment yesterday. I would like to reapply for the Income Sensitive repayment plan. What are the qualifications for Administrative Forbearance? Thank You! XX/XX/XXXX - XXXX : Thank you. I did receive a partial payment yesterday on the account. I have attached the Income Sensitive repayment worksheet. Please complete and send your last 30 days of pay stubs to process. XX/XX/XXXX - Me : I asked what my options were to catch back up on my loan payments as I was not working at the time. XX/XX/XXXX - XXXX : Thank you for your e-mail. We are currently servicing 3 private student loans, for you, in our office. All 3 of them are in default status. The total amount needed, to bring all 3 of them back to current, is {$1100.00}. Since your loans are defaulted, we do not have any non-payment options. We need to know what your plan is going to be to bring your loans current. Let me know so I can update your account. XXXX XXXX XX/XX/XXXX - Me : Thank you for the information. As soon as I am able to start making payments, I will. I don't know that I will have much of an income tax refund, but I can pay what I am able to, when I receive it. XX/XX/XXXX - XXXX : I will update your account. Since no payments are being made, your account will not be in a hold status. We will continue our collection efforts. Thank you. XX/XX/XXXX - Me : I have attached a picture of the Income Sensitive Repayment Worksheet and a copy of my child support payments that I receive. Please let me know if you would like me to mail the worksheet and/or copy of child support to you. Thank you! XX/XX/XXXX - XXXX ( new account manager ) : The 3 loans we are servicing in our office are in default status. The amount needed, as of today, to bring all 3 loans back to current is {$1300.00}. Once your loans are current, we could look at an income sensitive payment arrangement. Due to non-payment, your loans were forwarded to our attorney for review. You should have received correspondence from XXXX XXXX XXXX. How do you plan to make the past due payment today? Let me know so I can update your account and let our attorney know. Thank you. XX/XX/XXXX - Me : As you can see from the worksheet that was forwarded to you, I am not in a position to make the past due payment TODAY. I am not currently working, but am actively looking for work. If I was working, I would not be in this position. Thank you. XX/XX/XXXX - XXXX : Thank you for your e-mail. Since your loan is in default, the only other program available to you is our rehabilitation program. Below is the information. You can get a Rehabilitation Program Forbearance with these 3 payment plans below : Paying {$170.00} for 9 consecutive months Paying {$340.00} for 6 consecutive months Paying {$510.00} for 4 consecutive months You will continue to receive a late fee every month, along with being reported as 180 days past due to the credit bureaus until the forbearance is granted and it is the last business day of that month. Upon receipt of the last consecutive payment, you are responsible for contacting me to request a forbearance to bring your account up to date. I will also help you track it though. Once the forbearance is granted, the interest will be capitalized, your loan will be recalculated, you will owe us more money, and a new payment amount will be given. Once current, your account will remain in the Post Default Department for 12 months. Successful completion of on time payments made in those 12 months will result in your account being moved out of a post default status, opening up options not currently available to you, such as School Deferment, if you qualify. Let me know which option you choose. Thank you. *I started working again in XX/XX/XXXX. * XX/XX/XXXX - Me : I received a letter from XXXX XXXX XXXX yesterday. I am finally working so I am in a better spot to make payments. What are my current options for repayment? Am I still able to choose the payment arrangements of {$170.00} for 9 consecutive months to be eligible for a Rehabilitation Program Forbearance? Thank you. XX/XX/XXXX - XXXX : XXXX is currently out of the office and I am assisting him with his emails. Yes you still have the option for doing the full payment each month and once you have completed the 9th consecutive payment and signed a rehab form we would be able to process a rehab forbearance to bring your loans current. The other options would be : Paying {$340.00} per month and having the loans brought current after the 6th payment. Paying {$510.00} per month and having the loans brought current after the 4th payment. Let us know which option and when you will begin. Thank You. *After figuring out my budget, none of the above options are doable for me right now as my life situation changed and I am now responsible for my full rent amount + all utilities. * XX/XX/XXXX - Me : Hi XXXX, I know you are trying to get a hold of me, but I just do not have the money to make the payments that you want me to make right now. Honestly, I can barely afford to buy food for my kids. I work full-time, but I am also a single mother. The most I can squeak out is $ XXXX/month. I just have no other options, absolutely nothing. My credit is shot. If you garnish my wages, my kids and I will be on the street. I just do not know what to do. Please help. Thanks. XX/XX/XXXX - XXXX : As your Account Manager, I want to make sure you are provided all the options to resolve your defaulted private student loan ( s ) with XXXX XXXX XXXX XXXX XXXX ( XXXX ). We have told a credit bureau about a late payment, missed payment or other default on your account. This information may be reflected in your credit report. I have listed your loan ( s ) details below to aide in your decision making process. Past Due Balance : {$2400.00} Payoff Balance : {$16000.00} The following options are available to resolve your defaulted private student loan ( s ) : Option 1 : Pay the loan ( s ) in full through a reduced payoff. The full balance plus sums accruing is owed per the terms of your signed Promissory Note, but I can offer a reduced payoff for {$9900.00} and consider the loan ( s ) paid in full. The payment is due by XX/XX/XXXX, unless otherwise negotiated with me. There is a three-week waiting period before the account is considered paid in full to ensure the financial institution honors the payment. XXXX is not obligated to renew this offer. Option 2 : Payment arrangements to pay the past due balance in full and continue with the required installments in order to repay your loan ( s ) according to the terms of your Promissory Note. Option 3 : Rehabilitation Program o The Rehabilitation Program requires a series of qualifying monthly payments to get you back on track. Once the required monthly payments and the forbearance agreement have been received, XXXX will grant a forbearance for the past due balance on your account. Upon completion of the forbearance, payments will need to continue in order to repay your loan XXXX XXXX ) according to the terms of your Promissory Note. o XXXX is able to offer t hree ( 3 ) different rehabilitation payment options listed below and you only need to choose one. Option 1 : Nine ( 9 ) Month Rehabilitation = Nine ( 9 ) regular monthly installments at {$170.00} for nine ( 9 ) consecutive months. Option 2 : Six ( 6 ) Month Rehabilitation = Two ( 2 ) times the regular monthly installment at {$340.00} for six ( 6 ) consecutive months. Option 3 : Four ( 4 ) Month Rehabilitation = Three ( 3 ) times the regular monthly installment at {$510.00} for four ( 4 ) consecutive months. Successful completion of either payment arrangements or the Rehabilitation Program and a current account status for an additional twelve ( 12 ) consecutive months will reinstate your remaining repayment options as if you had not defaulted. XXXX may exercise our rights under the signed promissory note if satisfactory arrangements are not made. Consequences include, but are not limited to the following : Your loan ( s ) may be referred to our legal counsel. The delinquency will continue to be reported to the credit bureaus. Your credit report is used by businesses that have a permissible purpose to access your credit file for purposes of evaluating your finances and determining your rates. Such companies include creditors, lenders, insurers, landlords, courts, cell phone companies, utility companies, and employers. Further fees may be assessed. We are happy to present this opportunity to improve your situation, please contact me with any questions and to make arrangements. XX/XX/XXXX - Me : Hi XXXX, I really wish I could afford to at least pay the minimum payment, but I am not. I am currently looking for a 2nd job. My full-time job is cutting hours and I literally have no idea how I am even going to keep food on the table for my kids for the next month, or gas in my car, or even a roof over our heads. I just do not have any extra money at all right now. As soon as I am able to make payments, I will do so. Thank you for your time. XX/XX/XXXX - XXXX : Thank you for your e-mail. I will update your account. Since your loan is in default status, we do not have any non-payment options. Collection activities will continue on your account. If you have any questions please let me know. ***I am able to pay $ XXXX/month right now, and hopefully pay off a good amount with my tax return. I will be able to pay more in the foreseeable future, but not at this time. I was never able to apply for the Administrative Forbearance which I do not feel is fair. XXXX Thank you!
03/17/2016	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	MN 559XX	Web
I am from XXXX, came to US in XXXX to pursue my XXXX in University XXXX ( XXXX ), XXXX XXXX, ND on an XXXX ( XXXX XXXX ). I was maneuvered as a cosigner of student loan in an unfortunate and insidious situation by the primary borrower XX/XX/XXXXand the principal of the student loan was {$9200.00}. The primary borrower, an US citizen, was working as XXXX XXXX of XXXX where I joined to pursue my XXXX program and later started working as an part time employee of XXXX section of XXXX and also. She took advantage of her position at XXXX and me by asking to cosign her own financial loan application. Because of different cultural background, lack command of English language used in statutory/promissory and deceived and untruthful manipulation by the primary borrower I could not asses the gravity of the cosigners responsibility. According to my previous knowledge and experience about loan process in back in XXXX, I thought my signature was just for verification of identification of borrower, no financial responsibility associated. Also in XXXX the financial obligation of cosign is fulfilled by immediate relatives of primary borrower whose assets and financial conditions are judged before. Furthermore according to the rule I do not qualify as a cosigner as I am not XXXX, the primary borrower being an employee of XXXX then, had convinced me the same ( use my signature just for verification purpose, no financial obligation involved ) and asked for a 'small ' help for her academic advancement. She also took responsibility that I would not have any financial obligations as I am an XXXX who do not qualify as cosigner. I also intended to help her as my past colleague to pursue her academic advancement without any financial responsibility. Unfortunately, she after few initial payment stopped paying the loan and I started getting letter, phone calls and a letter from the creditor 's attorney to me threatening of legal action if loan is not paid. I communicated the bank through phone call and letter from my side and also by an attorney who sent a letter on my behalf to the banks attorney in response ( in XX/XX/XXXX ). I conveyed them several time that I do not qualify as a cosigner for the loan and requested them to exclude me as cosigner but Bank did not listen to that. I am still receiving letters and phone calls. My credit score has severely affected by this outstanding loan amount. I am getting immense mental stress and harassment. I would like to know what the solution of this issue is. I am attaching the copy of the promissory note of the loan that I signed as cosigner. Please help me.
12/08/2017	Yes	Student loan Private student loan	Struggling to repay your loan Can't temporarily delay making payments	CA 92316	Web
Where do I begin with my complaint? I started attending XXXX XXXX XXXX in XXXX XXXX, I began attending the school when I was XXXX XXXX XXXX. I was able to do this prior to turning XXXX XXXX XXXX per the advice of XXXX XXXX who was helping me with the loan process on XXXX/XXXX/XXXX. I planned to return to complete loan documents after my birthday but the finance rep XXXX insisted I complete the loan process that day. I was advised that I could change my date of birth to XXXX to make myself older and apply for the loans on my own since my parents were unwilling to assume a loan under their names/credit. I was under the age of XXXX when I signed for all school documents. I was taken advantage of and manipulated. I have been dealing with these insurmountable loans since then. I did not find work in the field I attended school for ; due to the fact that I could not survive and pay these loans back with the minimum wage jobs available to me in the culinary field. I recently went to the school to pick up loan document ( I had to hurry because the campus is now closed ) copies but was only provided with enrollment paperwork ( which does n't include loan application details ). I have tried to take responsibility for this debt but have come to the conclusion that I need to speak out. I have given this information to different reps which answer phones at the loan companies. I have contacted lawyers but could not afford to hire onXXXX. I know the school has been sued in the past for their shady business practices. They have lost lawsuits paid out thousands upon thousands in damages to the victims. I am unfortunately one of the ones that is still suffering with the burden of debt. The answers I have received from account reps are well you lied so too bad you still owe this money. I was not of age of consent and was taken advantage of by people that were desperate to sell a loan. The amount of stress and worry which has effected not only my credit but life ; I do not wish on anyone. It is so unfair and wrong.
03/17/2020	Yes	Student loan Private student loan	Struggling to repay your loan Problem lowering your monthly payments	CA 91941	Web
My brother XXXX XXXX XXXX attended XXXX in XXXX Minnesota graduating in 2007. During that time he was pressured by the financial aid office to take out several loans promising that his employment post graduation would more than pay for his loans. I co-signed him with the intention to help his career. During the time I co-signed I was an over seas military spouse with no employment. The loan company accepted my co-sign. One loan is for {$36000.00} and the other was for {$18000.00}. I was surprised they accepted. I was unaware that he had several other loans out as well. He is currently an unemployed XXXX in XXXX who was deferring his loans by remaining in school going to XXXX college. The payments were so high he couldnt manage. This semester he finally stopped going and is seeing a XXXX for XXXX induced by the loans he has incurred over his time in school. My primary goal is to remove myself from to two loans mentioned because it is harming my families credit. In addition I am a XXXX XXXX with a XXXX XXXX that could be affected by credit issues. However I am also concerned about my brother and the XXXX this has induced on him. Please advise. Worst case is it possible for me to try to find the funds to cover the principal balance and get removed from the loan? What can be done for my brothers overall problem. XXXX XXXX XXXX XXXX XXXX is the company that has been coming after me now that my brother is having issues. Thank you, XXXX XXXX XXXX XXXX
04/16/2020	Yes	Debt collection Private student loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TN 38305	Web	Servicemember
I received two unsecured student loans from original creditor XXXX XXXX in XXXX Minnesota, On XXXX XXXX for {$1500.00} and XXXX XXXX for $ XXXXThe original creditor XXXX XXXX was based in XXXX, Minnesota. This Bank went out of business a short period later. I was not notified, regarding the original creditor XXXX XXXX closer. Moreover, this debt was discharged in bankruptcy court Chapter XXXX filed in XXXX. I never agreed or borrowed any monies from a Student Loan Finance Corporation, or Reunion Student Loan Finance Corporation. This illegal company started XX/XX/XXXX to call me and sending me letters, stating that, I own them student loans and they was going to report me to the three credit reporting agencies. The United States XXXX called me up to go to war for the country. I was XXXX in a XXXX XXXX for 3 years and could not dispute this claim. I returned back to the states in XXXX. This illegal finance corporation started to call and sending letter again. I was declared a XXXX veteran upon my returned from combat and need help get back to normal life style and still working on this to this day. None-the-less, this debt is not valid and should have been XXXX. The consumer XXXX XXXX never notified me of the closer and never allowed me to close out any business with them, therefore the debt was voided and closed upon their closer. Please have this illegal company to Cease and Desist all illegal activity immediately.
05/22/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	CA 91730	Web	Servicemember
This complaint is in reference to a time-barred student loan reportedly opened on XX/XX/XXXX, which went into default in XXXX. This account is reported multiple times on all three credit reports as separate names. See below for multiple names. Also indicated, is which credit report the account is on. I have also attached my credit reports for reference. XXXX : Reunion Student Loan Finance Corporation XXXX : Student Loan Finance XXXX XXXX XXXX : XXXX XXXX Reunion Student Loan Finance Corporation Through many dispute attempts, I was unsuccessful in removing the duplicate accounts. XXXX is the only updated bureau. There has never been a payment or payment agreement on this loan, nor any additional documented activity. Therefore, this loan is past the statute of limitations, and due to the age, ten years, should also have been removed from my credit reports. If there is documented proof that the statute of limitation was reset, I am formally requesting the proof. If I do no receive this information, I will consult legal representation.
12/17/2017	Yes	Debt collection Private student loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	CO 804XX	Web
XXXX, XXXX a private student loan company that i had a student loan through formerly called XXXX now goes by the name XXXX reunion student loan finance company put my account in default status a couple years ago. WHich should not have gone into default when i was making the payments. CFPB got the collection fee off of my account for me. The school i orginally took out the loan for is called XXXX XXXX which has gone bankrupt and no longer exists. After the default status which they should not have been able to legally do at that time. i then stopped making payments on account and the XXXX has turned the past due debt over to there attorney saying that if payment arrangements are not made there will be legal action taken against me with a potential law suit. They are claiming an amount past due of approximately {$5100.00} There attorney i received a letter from is XXXX XXXX XXXX XXXX XXXX XXXX XXXX
11/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	TX 75231	Web
I was XXXX years old, right out of high school, I wanted to be XXXX and decided to try the XXXX field. Texas XXXX XXXX was about half a mile away, I went in to check it out. They sold me the world, told me how much money I could make if I signed up, they said I would travel the world and could make salaries from XXXX p/y. I was very confident, they failed to mention that average XXXX make XXXX $ XXXX $ p/h first few years. With XXXX in possible debt, they should have mentioned that. I 've struggled ever since, was the worst decision I ever made. Now I owe the student loan finance cooperation around XXXX in debt and its growing I 'm sure. I refuse to pay because I ca n't use the college credits I achieved in any other college, not even XXXX colleges accept them now.
04/29/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30168	Web
I had disputed a few dates for my student loan which is now paid off those dates of late payments were inaccurate for a few various reasons and I would like to have them removed has late payments to current payments because they were current or an accurate verification of the payment being late within 30 days or removal of this late payment Trail on my credit report the name of the loan was refund student loan slfc / XXXX XXXX XXXX XXXX XXXX XXXX and the dates were as follows XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX. This account was opened XX/XX/XXXX. Loan fin XXXX XXXX XXXX XXXX XXXX SD XXXX the number is XXXX XXXX. The date it was closed was XX/XX/XXXX
07/10/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MN 55411	Web
Hello. My monthly student loans demand that I pay the entirety of my income to them. I have been working with Student Loan Finance Corporation for eight years and my forbearance has run out and they demand that I pay between XXXX and XXXX dollars a month. I have made it this far but my time has run out. My dad cosigned and is now retired and on social security and there is no help left for me. I make make roughly XXXX dollars a month and now live with my elderly parents to help them XXXX. I have no where to go and no lawyers will touch this problem. I 've literally been told that I have to get XXXX to even consider discharge through bankruptcy.
05/13/2020	Yes	Debt collection Private student loan debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	NE 69101	Web
I filed for bankruptcy XX/XX/2016 and it was discharged XX/XX/2016. This company was notified in writing, email, faxes, and mail that this was the case and that they are not a non-profit institution nor a government agency which means that the loan is dischargeable in bankruptcy. They were instructed to contact my attorney in all communications. In XXXX of this year, I filed a complaint with the CFPB and they stated that they would contact my attorney. They have failed to contact my attorney at any point in time. They continue to claim that the loans are due and have posted negative items on my credit report since my bankruptcy.
07/11/2019	Yes	Student loan Private student loan	Incorrect information on your report Information belongs to someone else	MN 554XX	Web
I have three fraudulent student loans from Reunion Student Loan Finance Corporation XXXX XXXX XXXX XXXX XXXX SD XXXX, which bought the original loans from XXXX XXXX XXXX ( XXXX ) on my credit report from XX/XX/2003. XXXX was closed due to fraud and they had a partnership with Minnesota XXXX XXXX XXXX, which also shut down due to fraud. The loan amounts are {$2800.00}, {$2800.00} and {$5000.00}. I have filed a police report and a report with the FTC. I have disputed the loans with all three credit bureaus, but only XXXX has removed them from my credit report. I want these loans removed from XXXX and XXXX immediately!
08/09/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MN 559XX	Web
I have filed my complain previously to CFPB ( Case number : XXXX ) against SLFC regarding cosigning student loan. SLFC, in response decided that it will make the necessary transactions to remove me as cosigner from the loan and also agreed to take necessary steps to remove and repair my credit report and score that has been affected. Unfortunately my latest credit reports ( XXXX 2016 ) from all XXXX credit bureau indicating that the student loans still active in my reports. SLFC should take necessary actions to remove all these " active '' delinquency from my report.
01/05/2020	Yes	Debt collection Private student loan debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	NE 69101	Web
I was am ineligible student at an ineligible school that is not accredited in the United States nor on the federal school list. The school is also not eligible under title IV to receive financial aid. I filed for bankruptcy in XXXX of 2016 and the company continued to collect the debt regardless of the stay. The judge approved the bankruptcy. The company still attempts to collect. I have referred them to my attorney. The company is not exempt from bankruptcy law and must abide by the court 's ruling.
11/22/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	AZ 85021	Web
RSLFC is claiming payment for a loan I did not received. On XX/XX/19 I contacted RSLFC and they said they did not have any record with my name about a loan. On XX/XX/19, RSLFC claim a loan bought from another financial company which I am not responsable to pay : 1 ) XXXX XXXX XXXX XXXX was notified to cancel the loan with a XXXX XXXX for incorrect dental estimate. 2 ) The XXXX XXXX stop the procedure and never mail any claim for the amount of any service.
04/02/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	OH 45429	Web
I borrowed {$13000.00} in 2003 from Student Loan Finance. I became extremely I 'll in the middle of the XXXX semester, resulting in XXXX XXXX over the last XXXX years. Student loan XXXX has been unrelenting. They have told me I need to borrow the money from family members or get another job. They have been unwilling to accept any form of payment other than what they want and have threatened to sue me.
08/15/2020	Yes	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	TN 37821	Web
When I got my loan I read that my rate would be 3.99 because I would get a .25 % auto pay discount. I signed up but my statement never said 3.99 % always 4.24 %. So I cancelled auto pay. The I was clicking on the website and found the attached screenshot that said I should get the discount so I signed up again for several months and still every statement says 4.24 %. I want my agreed upon 3.99
02/07/2020	Yes	Student loan Private student loan	Struggling to repay your loan Problem lowering your monthly payments	MN 55426	Web
Student Loan reunion corporation has very high interest rates. They are more than doubling my total costs to pay back this loan. This is such a scam. They should be forced to pay me back all my interest and relieve the principal. There should be a fixed rate for student loans this is so XXXX how they can change numbers on customers.
06/10/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	MN 554XX	Web
Student Loan Finance Corporation placed my student loan out of deferment illegally and unlawfully, and without sending me any notification. My student loan is not suppose to be out of deferment and I should not have a past due amount because my student loan account should be in deferment.
06/26/2016	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	MN 55448	Web	Servicemember
I have been receiving harassing, threatening and XXXX threats telephone calls from Student Loan Finance Corporation in regards to a student loan account and debt of {$3200.00} and {$4900.00} I do not owe. The account or debt do not belong to me. I am a victim of identity theft.
08/05/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	CA 92117	Web
Student Loan Finance has been reporting my file to the credit bureaus illegally with 120 day lates month after month. I have tried disputes with the credit bureaus 4 times and nothing has been done. Please help
04/02/2020	Yes	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	SD 57004	Web

01/04/2018	Yes	Student loan Federal student loan servicing	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 79936	Web	Servicemember

04/25/2017	Yes	Student loan Private student loan	Dealing with your lender or servicer Problem with customer service	ND 58103	Web

04/08/2017	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	WI 54451	Web

02/11/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	SD 57783	Web

12/28/2016	Yes	Student loan Federal student loan servicing	Dealing with my lender or servicer Don't agree with fees charged	MN 55117	Web

12/02/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	TX 77489	Web	Servicemember

10/22/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MD 21218	Web

10/11/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MN 55431	Postal mail

05/07/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 95608	Web

02/01/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	IA 52403	Referral

01/12/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	FL 33770	Web

08/19/2015	Yes	Debt collection Non-federal student loan	Cont'd attempts collect debt not owed Debt is not mine	TN 37067	Web

08/04/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	MN 55369	Web

05/15/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	IL 62234	Phone	Servicemember

03/31/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	TX 76063	Web

02/25/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MN 55423	Referral

02/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	AZ 85086	Web

12/13/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	XXXXX	Web

11/25/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	MN 55441	Phone

10/11/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TX 77845	Web	Servicemember

09/29/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CO 80465	Web

09/26/2014	Yes	Debt collection Non-federal student loan	Taking/threatening an illegal action Attempted to/Collected exempt funds	CO 80203	Referral

09/11/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MN 55378	Web

08/06/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TX 76063	Web

07/18/2014	No	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	CA 91766	Web

02/18/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	MN 55337	Web

02/03/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 33126	Web

01/28/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	SD 57369	Web

01/07/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MN 55446	Web

01/02/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	MN 55432	Web

12/28/2013	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	CO 80027	Web

12/28/2013	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	MN 55421	Web

12/23/2013	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	SD 57106	Web

12/20/2013	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	MN 55407	Web

12/18/2013	Yes	Student loan Non-federal student loan	Repaying your loan	SD 57064	Web

12/15/2013	No	Student loan Non-federal student loan	Repaying your loan	WI 54313	Web	Servicemember

12/13/2013	Yes	Student loan Non-federal student loan	Repaying your loan	MN 55413	Web

12/11/2013	Yes	Student loan Non-federal student loan	Repaying your loan	MN 55345	Email

12/06/2013	Yes	Student loan Non-federal student loan	Repaying your loan	SD 57105	Web

12/05/2013	Yes	Student loan Non-federal student loan	Repaying your loan	MN 55082	Web

12/05/2013	Yes	Student loan Non-federal student loan	Repaying your loan	MN 55416	Web

10/09/2013	Yes	Student loan Non-federal student loan	Getting a loan	NY 12065	Web

09/22/2012	Yes	Student loan Non-federal student loan	Problems when you are unable to pay	MN 55812	Web

06/15/2012	Yes	Student loan Non-federal student loan	Repaying your loan	MN 55109	Web

03/30/2012	Yes	Student loan Non-federal student loan	Repaying your loan	MN 55428	Web