|
Good afternoon, I believe that the Student Aid Foundation XXXX XXXX and it's registered agent and manager, XXXX XXXX, has made several indecent and potentially fraudulent business practices that need to be investigated. For many years, Ms. XXXX has proven to be unorganized, unprofessional and lacking any willingness to resolve matters quickly and timely. She continuously failed to provide any timely communications or transparency regarding my loan account. From the inception, Ms. XXXX sent me a past due notice when I received no prior communication for any invoices or payment deadline. She has also managed to send me an email related to another individual 's loan account in which I was not the intended recipient. As of XX/XX/2020, I learned that approximately {$730.00} of my monthly payments were missing from my account. It was through a " Past Due Invoice '' I received for past due payments of {$730.00} was when I learned that these payments were not properly reflected on my account. Due to my immediate concern, I contacted the CEO, XXXX XXXX, and also a financial adviser, of this issue. To date, Ms. XXXX and Mr. XXXX have failed to not only advise me of what happened to the payments made on the dates that my money was withdrawn, they claimed to not know where my payments went, and alleged that I did not make those payments. I have attached copies of statements which shows the select payments were withdrawn from my bank account. I am extremely concerned of the business practices of this Foundation, and have suspicions that fraudulent activity has occurred with the payments that I made.
I would appreciate a quick response from the investigator to ensure that this will be thoroughly reviewed and investigated timely, as I believe that these individuals do not have any interest in cooperating. Thank you for your time and consideration.
Sincerely, XXXX XXXX
|