Start Connecting dba USA Student Debt Relief CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
07/24/2023	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MN 55429	Web
On Tuesday, XX/XX/XXXX, at XXXX XXXX I initiated a search engineXXXX. of student aid.gov telephone number. I chose the first number that came up in my search engine which was XXXX. Period thinking I was calling student aid.gov. I started talking to a representative by the name of XXXX XXXX I asked him about the payment income re-driven program. He indicated that there was no program at that time, but they had other programs that could help me with my student loan. In order for us to talk about my student loans, he started sending me links to press to give authorization. Which I thought was a normal thing. I started talking about my income. How many people were in my household and how long Ive had my student loans for. According to the qualifications XXXX XXXX XXXX told me that I was eligible for a program called income contingent. Since my loans began in XX/XX/XXXX of XXXX its been over 30 months since Ive had my student loans. Therefore I was eligible for a program that after one of all of my student loans. XXXX XXXX XXXX indicated that I would have to pay {$370.00} per month for five months and then the remaining months until XX/XX/XXXX was {$340.00} a XXXX all of my student loans. XXXX XXXX XXXX indicated that I would have to pay {$370.00} per month for five months and then the remaining months until XX/XX/XXXX was {$340.00} and 50 plus {$19.00} monitoring fee. I asked him again about the program because the program had kind of sounded too good to be true. But I thought I was talking to student aid.gov so after asking him three times about the offer for one year worth of payments, and then my {$280000.00} worth of student aid loans would be paid off I excepted the offer. XXXX XXXX XXXX then sent me a contract for the offer, and then an authorization to withdraw monthly from my credit card or debit card of the amount that we had agreed upon. I also sent him for paycheck stubs. To finalize the agreement. And then got off the phone with XXXX XXXX XXXX and called a friend and I told her about the one year worth of payments and then student loans would be paid off. I was so happy. She asked for the telephone number so then I then re-typed in my search engine student aid.gov telephone number to get the telephone number for my friend. When I looked at the telephone number I called I realize I had called USA student debt relief. I then found the number for student aid.gov and gave them a call I was told that there was no such program that would pay off my student loans. Period at the payment amount that XXXX XXXX XXXX XXXX XXXX specified. She then told me that I need to call my credit bureaus right away and inform them. Call my bank and stop payment on the payment and call them and cancel the contract right away. At this time I was really frantic. Called to talk back to XXXX XXXX. He assured me that there was such a program. I told him with the representative from student aid.gov told me and asked him to cancel my contract. I told him that I thought I was talking to student aid.gov. I then received an email stating that everything was canceled. A couple hours later I then received a telephone call from a supervisor stating that what XXXX XXXX XXXX told me was incorrect. I told the supervisor that I wanted to do the one years worth of payments at XXXX for the next five months and then the remaining of {$340.00} plus {$19.00} monitoring fee until the end of XX/XX/XXXX. I told him I want to discuss how they were going to pay off all of my student loans, and end of the conversation there I want what was offered to me. I also mentioned to the supervisor that all of our calls were recorded, and if they deleted a call, would it be traced. They told me it was against the law to delete any phone calls.
05/26/2023	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	IN 47250	Web	Older American
On XX/XX/2023 we were contacted by USA Student Debt Relief by XXXX XXXX who is a Representative for this company. Other names we had contact was XXXX XXXX. His direct line phone number is XXXX. He made a good sales pitch and we applied for their program. We then received on XX/XX/2023 from the U.S. Department of Education stating that there was fraudulent activity on our student loans. We sent him our information to apply for the loan and was approved. After we got the e-mail from the federal government we were concerned about fraud. We were told by XXXX XXXX that we needed to pay {$190.00} a month that would go directly to their company for 4 months then {$9.00} a month for the life of the loan after the first 4 payments. We became suspicious about this and called him to cancel the loan. The company didn't explain to us how this would work. We took all the precautions and necessary to stop payment to this company. I hope this will help people to not fall for this scam!
07/12/2023	Yes	Student loan Federal student loan servicing	Credit monitoring or identity theft protection services Didn't receive services that were advertised	NY 122XX	Web
Today XX/XX/XXXX I called a company back, and wanted my cc and such a month or more. Said they would refinance my loan, only to talk to one person, that they had control over my loan I signed an agreement, then called the lender ; no such deal. My lender has my loan. The company named USA Debt relief in XXXX Florida wants to lie and say my loan of XXXX will be paid off for XXXX and 240 months at XXXX asking if XXXX XXXX ; lying about deals I gave them my cc and set up payments, they reeled me in. I called back and XXXX XXXX said hed cancel the whole thing. Then, I have not heard back from him. Im going to change my account so they cant steal my money for doing nothing. Its a scam,
06/22/2022	Yes	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	GA 307XX	Web
On XX/XX/XXXX the USA student debt relief company posing as a legitimate student debt forgiveness company, took out my personal information, such as my email and password to enter my studentaid and manage my account, thus making me believe that thanks to them and for contacting them they were going to forgive me the student loan up to XXXX XXXX dollars, that I only had to make an initial payment of {$120.00} for XXXX months until month number XXXX I would pay for XXXX months plus {$9.00} dollars, fraudulent arrangements of XXXX dollars that would go to their pocket.
07/23/2023	Yes	Debt collection Private student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	PR 00956	Web
On XX/XX/XXXX USA Student Debt Relief contacted me via phone call. They said I qualified for a payment plan that was going to relief me of paying XXXX. They said that to be enrolled in the program i needed to pay 4 payments of {$390.00} and {$72.00} each month for 210 months. They had all my info already when they called, my ssn, student loan amount, address, full name, everything.
03/17/2022	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't temporarily delay making payments	OH 43614	Web
I contacted USA student loans asking with help to get an accurate and genuine application, for getting my student loans forgiven. They lied and consolidated the loans and asked for {$100.00}. Turns out their fraudulent and is not a real company. They leaked my SSN number on the dark web. I obtained this information through checking my credit score through XXXX XXXX
01/09/2024	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	GA 30008	Phone	Older American

12/18/2023	Yes	Debt or credit management Student loan debt relief	Didn't provide services promised	CA 90057	Phone

11/06/2023	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Problem with forgiveness, cancellation, or discharge	AZ 85326	Phone

06/28/2023	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	PR 00656	Postal mail

04/21/2022	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	PR 00610	Phone

01/29/2021	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone	Older American