| 09/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XX/XX/2019 I was a victim of rental scam on XX/XX/2019. On XX/XX/2019 I found the same scammers on XXXX attempting to do another rental scam. I contact a XXXX XXXX. She sent me the identical lease agreement I got on XX/XX/2019. She requested I send her {$800.00} before I can move into the property. XXXX XXXX requested I send her the deposit through Cash App. Unfortunately, there is no one from Cash App that is willing to take the complaint and investigate the account these scammers are using for fraud. I am requesting that Cash App investigates the account for $ XXXX. I requested that Cash App reports their findings to the account holders local police and freeze the account. These banking institutions and companies for money transfers are just as guilty as the criminals stealing money from people, because they dont care if their clients are committing fraud.
Parties involved : XXXX XXXX , XXXX.
XXXX XXXX XXXX XXXX XXXX, TX XXXX United States Phone : XXXX Name : XXXX XXXX State : Alabama Zip code : XXXX XXXX XXXX XXXX XXXX, XXXX, AL XXXX, USA XXXX : XXXX XXXX XX/XX/2019 I found the same people that scam me on XX/XX/2019 on XXXX. The individual XXXX XXXX was posting for a rental on XXXX XXXX XXXX, XXXX, CA on XXXX group XXXX XXXX State University Off Campus Housing. She sent me the identical lease as to the one sent on XX/XX/2019. XXXX requested that I send {$800.00} to XXXX XXXX in Alabama through XXXX.
I talked XXXX from XXXX. He took my information but cant guarantee that a report or investigation will be made. He said he cant take the report, after all because I didnt send the money.
I would like XXXX to report these individuals to the police and FBI. I would like my {$1600.00} back from when I was scammed on XX/XX/2019. I want XXXX allow consumers to report fraud to them without having to send money.
XX/XX/2019 Parties Involved XXXX XXXX XXXX XXXX I was a victim of a rental scam. Since I was scammed I have been following the group of XXXX doing the rental scams on XXXX. They make fake XXXX accounts. These accounts are normal made a few days in advance, with no friends but a few XXXX liking the picture. All the XXXX in this group of scammers are all from the same tribe. They have people in the US able to collect the money and wire it to XXXX. I I recognize the posting and pictures from the rental ads from when I was scammed.
A XXXX XXXX gave me a XXXX email XXXX. She wanted me to send her {$800.00} for an apartment. The same apartment address that I was scammed for on XX/XX/2019. XXXX XXXX XXXX, XXXX, CA. No one from XXXX would take the report.
I would like XXXX to investigate the XXXX account for XXXX. I would like XXXX to report their findings to the local police for the account holder and FBI. I would like XXXX to shut that account down so that no one else gets scammed.
On XX/XX/2019 I found the same rental scammers that scammed me on XX/XX/2019. I contact XXXX XXXX on XXXX in XXXX XXXX State University Off-Campus Housing.
XX/XX/2019 XXXX XXXX emailed me a lease that is identical to rental scam on XX/XX/2019. XXXX XXXX messaged me to deposit {$1500.00} into her XXXX XXXX XXXX account. I called XXXX XXXX XXXX about the rental scammers using XXXX XXXX XXXX XXXX institution as away to scam people in order to send money to XXXX. The representative was not interested in taking my information. I am requesting that XXXX XXXX XXXX investigates this account, close the account and report their findings to the local police of the account holder.
The account information is below : XXXX XXXX XXXX account no:XXXX.
Act name : XXXX XXXX.
Routing number XXXX XX/XX/2019 Parties involved : XXXX XXXX Bank address : XXXX XXXX, XXXX XXXX FL XXXX Account Holder Name : XXXX XXXX XXXX XXXX : Account number XXXX Routing :XXXX Home Address:XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL XXXX XXXX XXXX XXXX XXXX, XXXX, CA Website : XXXX XXXX XXXX XXXX XXXX XX/XX/2019 I saw a rental listing that was identical to the scam rental I was a victim to on XX/XX/2019. I contacted XXXX XXXX XXXX regarding the rental. XXXX emailed me an identical lease as to the one that was sent on XX/XX/2019 for the rental scam.
XX/XX/2019 XXXX requested a {$1700.00} deposit via bank wire to Name : XXXX XXXX Account number XXXX Routing :XXXX XXXX XXXX Bank address : XXXX XXXX, XXXX XXXX FL XXXX Home Address:XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL Name : XXXX XXXX Account number :XXXX Routing :XXXX XXXX XXXX.
I called XXXX XXXX to notify them of the fraud. I talked to XXXX in the fraud that said he will message the wire fraud department. I offered the police report and informed them that a team of individuals are committing fraud. XXXX was not interested in getting the information. I contacted Florida police ( XXXX ) XXXX and they were not interested in taking the report. As a matter of fact, no police station cares about these rental scams. Not the XXXX, Maryland police and Florida. Thats why these criminals can scam over {$20000.00} a month to Americans.
These individuals are using US banks having Americans wire money to XXXX as rental scams.
I want XXXX XXXX to investigate these accounts to help stop the fraud.
XX/XX/2019 XXXX XXXX ( XXXX ) XXXX XXXX case number Case # XXXX Parties Involved : XXXX XXXX XXXX XXXX XXXX XXXX ADDRESS:XXXX XXXX XXXX, XXXX , MD XXXX ACCOUNT NUMBER : XXXX ROUTING NUMBER : XXXX SWIFT CODE : XXXX XXXX XXXX Resident Agent XXXX XXXX XXXX XXXX XXXX XXXX XXXX , MD XXXX XXXX XXXX # XXXX ( XXXX ) XXXX XXXX XXXX Headquarters XXXX XXXX XXXX XXXX XXXX XXXX , Georgia XXXX XXXX Wire Department XXXX ( XXXX ) XXXX XXXX Fraud Department XXXX ( XXXX ) XXXX XXXX Headquarters XXXX XXXX XXXX XXXX XXXX , NY XXXX Chain of Events : XX/XX/2019 my daughter XXXX XXXX began communications with XXXX XXXX XXXX on XXXX . XXXX XXXX XXXX had an ad on XXXX for an apartment. The rental was for {$850.00} a month on XXXX XXXX XXXX, XXXX, CA. XXXX lives at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. XXXX was looking for a rental in XXXX XXXX, because she is attending XXXX XXXX XXXX. XXXX XXXX XXXX gave XXXX XXXX ( XXXX ) XXXX as Janets number to call and text. XXXX sent a XXXX message a certificate of ownership for the apartment complex XXXX XXXX XXXX, XXXX, CA, and that XXXX XXXX XXXX was the owner of the complex. This was proof for XXXX that this rental was not a scam.
XX/XX/2019 XXXX told XXXX inorder to move into the apartment on XX/XX/2019 she had to wire XXXX {$1700.00} to for the apartment deposit XXXX ACCOUNT INFO ACCOUNT NAME : XXXX XXXX BANK ADDRESS:XXXX XXXX XXXX, XXXX , MD XXXX ACCOUNT NUMBER : XXXX ROUTING NUMBER : XXXX SWIFT CODE : XXXX XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX md XXXX.
I wire {$1600.00} minus the wire fee of the {$1700.00} to the above account to hold the apartment in XXXX XXXX on XX/XX/2019, because my daughter told me that the rental was checked out by her. I wired the monies to the above account for the apartment. I text XXXX a copy of the bank wire receipts. I text XXXX XXXX XXXX asking for a copy of the receipt. XXXX told my daughter she will send the receipt for the bank wire on XX/XX/2019.
On XX/XX/2019 XXXX said she still havent received the monies from the wire transfer but she could move in on XX/XX/2019 at XXXX. XXXX said she was at work and couldnt meet us until after work at XXXX.
On XX/XX/2019 at XXXX we went to XXXX XXXX XXXX, XXXX, CA. There was no one there to provide keys to the apartment. XXXX did not answer the phone and did I learn when we arrived to the location, that the apartments were managed by XXXX XXXX XXXX ( XXXX ) XXXX. XXXX XXXX XXXX representative informed us that XXXX XXXX XXXX is not the owner. The XXXX XXXX is not associate with XXXX XXXX XXXX. At XXXX we went to the XXXX police station and filed a police report. XXXX XXXX badge # XXXX ( XXXX ) XXXX report # XXXX. XXXX XXXX Police Department Police XXXX, Report XXXX XXXX, XXXX XXXX XXXX, First Floor, XXXX XXXX, CA XXXX. After, I learned that I was scammed by XXXX XXXX XXXX and XXXX XXXX. I contact XXXX their fraud department, and the department was closed.I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}. I informed XXXX of the fraudulent transaction, the representative said she will email the wire department, but I must contact my bank to start the wire recall.
On XX/XX/2019 XXXX said she forgot her phone in the car and will meet us tomorrow. Again no show and no call. I have repeatedly requested for the monies to be returned to us. XXXX claims she never got the money. I contacted XXXX fraud department and they referred me to call the wire department. There was nothing that the fraud department could do to help me but freeze my accounts. The XXXX wire department was closed till Monday. The wire department business hours are Monday to Friday from XXXX to XXXX. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}. I told a representative at XXXX I had a police report number, the representative said they can only accept it from the police department and/or XXXX.
XX/XX/2019 I research XXXX XXXX XXXX XXXX account. I notice she didnt have any friends on her XXXX. However, XXXX XXXX XXXX profile picture was liked by 3 people who are located in XXXX. Those individuals XXXX XXXX, XXXX, and XXXX XXXX are living in XXXX. I believe they are involved with the rental scam. I researched XXXX XXXX their agent for service is also XXXX, whom is living in Maryland. The agent for service for XXXX XXXX is XXXX XXXX located XXXX XXXX XXXX XXXX XXXX, MD XXXX. TheXXXX XXXX is still active. I have XXXX pictures, names and profiles of all parties involved. I have the Maryland Tax ID for XXXX XXXX. I learn that XXXX doesnt have a bank in XXXX. My research on rental scams work by having individuals in the US pick up the money, keep a percentage and wire the rest to XXXX. I contacted the wire department XXXX ( XXXX ) XXXX. The representative from the wire department informed me, that in 24 to 48 hrs they would process the bank wire recall. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}. XXXX representative said they will need a Hold Harmless letter from XXXX.
XX/XX/2019 I contacted the wire department and there was no update. I informed the XXXX XXXX department that XXXX is going to request a Hold Harmless Letter. The representative informed me not to worry they will take care of it, they know what they are doing and its still being processed. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}.
XX/XX/2019 I contacted the XXXX wire department. A representative told me, Im ma'am but the bank recall was denied by the other bank. There is nothing we can do. I ask to speak to a manager. After 30 minutes of being on hold, I was transferred to manager XXXX. XXXX said he will escalate the case their investigators because XXXX is requesting a Hold Harmless letter. XXXX said, It doesnt seem like they want to return the money. I informed XXXX that the account was still open and the funds are in the account. XXXX said an investigator will call me within 24 to 48hrs. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}.
XX/XX/2019 I called XXXX wire department to inform them that I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}. I offered the police report number to XXXX, but they refused. No update from XXXX wire department on when the investigator will call me. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}.
XX/XX/2019 XXXX claims she is not giving me back my money because I contacted her bank ( XXXX ). She reports that XXXX closed their accounts. I reported the incident to the FBI.
I had a missed call at XXXX, ( which is outside normal business hours ). I called back the number, which was the same as the XXXX wire department. I called back XXXX wire department. The representative said that was nothing he can do to help me connect with the investigator that tried to call me. I requested to be transferred to XXXX. XXXX said he will email them about calling me back within normal business hours. XXXX said he will email XXXX to inform them that a Hold Harmless letter is being processed. XXXX said he would call me back with an update. XXXX did not call back. When I called back at XXXX, I was on hold for 45 minutes and then disconnected. I was hung up on many times by representatives, when I was calling the XXXX wire department to follow up with the investigators. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}.
XXXX XXXX XXXX weekend all offices were closed.
XX/XX/2019 I had to call the wire department 20 times. Finally, I was transferred to XXXX, he said the investigators will not be calling me back. I need to print out everything I had and take it to my local bank and they can fax or email them the information. I went to XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ( XXXX ) XXXX. I handed over everything I had printed out of screenshots from emails, XXXX messages, copy of the lease agreement, text messages and police report number to XXXX XXXX ( Branch Manager Vice President ). XXXX said, he doesnt have any communication with the wire department or their emails. I gave him the wire department phone number and case number. He said he was really busy and will do it when he can. I return two hours later, XXXX said, he called and talked to the XXXX wire department and sent an internal tol the wire department. XXXX said there is nothing he can do, that I will have to contact the wire department.
XX/XX/2019 I contacted XXXX wire department I was hung up on by an employee name XXXX in the wire department and refused to transfer me to XXXX. XXXX yelled and argued with me because I did not know the exact amounts in my bank accounts, and account number. He refused to look up my account by my social security number, address and case number. I learned from another representative that XXXX never sent the email to XXXX XXXX letting them know that XXXX was working on this account. When I finally talked to XXXX, he informed me that he has received my documents. For me to go to my local banker for more information.
XX/XX/2019 I called XXXX Wire Department for 3 hours. XXXX kept refusing to talk to me. I was told by a wire representative to go to my local bank they have the answers for me. XXXX said that he doesnt have any information for me, and I had to call the wire department. After four more hours of calling the XXXX wire department, I finally talked to XXXX. XXXX said my Hold Harmless letter request was denied. I ask why, he refused to give me a reason. I call XXXX in tears. I was transferred to XXXX wire fraud department and talked to XXXX. XXXX took my information, police report number, and ask if I can provide them with records of emails, text messages and police report. I said, Yes, I can! I told XXXX that I had everything except the police report that it takes weeks or days for XXXX police to email me the report, but I had the badge number, phone, and police report number. XXXX said she will send an email to put the Hold Harmless investigations in motion. XXXX said for me to call the wire department to do another recall request, and for them to forward the information I sent them. I called XXXX wire department, it took three hours before I could talk to someone without hanging up on me. I informed the XXXX wire representatives about what XXXX from XXXX told me, and the representatives said repeatedly that the Hold Harmless was denied.. The representatives from XXXX wire department kept hanging up on me and refused to transfer me to the manager. I finally got into contact with XXXX, who I informed what XXXX told me. XXXX said we will do another recall that day. XXXX said, but they dont want to give you back your money thats why they are asking for a Hold Harmless letter. I explained this is their procedure. They need to justify why they are returning the money. XXXX again told me to talk to XXXX. XXXX told me to call the wire department. XXXX called the wire department. XXXX called back and said it looks like XXXX doesnt want to give you back your money, XXXX told him that they did 3 to 4 wire recalls on this account. I informed everyone the account at XXXX for XXXX XXXX was still open and the funds are still there.
XX/XX/2019 XXXX called me at XXXX and said he will take my complaints to the executive branch. He said he is trying to help me and doesnt know why the XXXX wire department keeps sending me back to him. He said someone should be calling me by XXXX. I called XXXX XXXX department at XXXX. I was on hold for 30 minutes. I talked to XXXX from the XXXX wire department, I gave him my name and that I wanted an update on my wire recall. He ask me for my account number, I told him I didnt have it. XXXX hung up on me. At XXXX I called the XXXX wire department. XXXX said no bank recall was done, in fact only one recall that was done on this account. The Hold Harmless was denied and the case is closed. I requested to get transfer to XXXX and he said another recall will not be done because they will just ask for another Hold Harmless Letter. XXXX said he sent an email to XXXX requesting the money to be returned without a Hold Harmless Letter. I talked to XXXX they informed me that only one bank wire recall was done. When they ask for the Hold Harmless letter, they thought the wire recall was abandoned because XXXX did not respond to their request. Again the representatives from the XXXX wire department lied to me.
XX/XX/2019 at XXXX XXXX from XXXX Executive department called me that they received my my complaint from the FTC . I would get a response in 15 days. I requested that the documents I sent to XXXX to be forwarded to XXXX. XXXX said she will look into it and let me know if they can send the documents. XXXX did explain that a Hold Harmless letter states XXXX is not at fault for this transaction, that is why a Hold Harmless Letter is difficult for them to do for me. At XXXX I talked to XXXX from XXXX Wire Department. She said that there was no response from XXXX regarding XXXX email to them. She said that another wire recall will not be completed because it will cause them to create another case. I called XXXX wire department and talked to XXXX. She said since Im not a XXXX client she cant take any information from me.
XX/XX/2019 XXXX I talked to XXXX from XXXX Wire Department. Ses said that the Hold Harmless letter was denied. ( Which I did not ask about ). Ses said that the email was sent from XXXX to XXXX XX/XX/2019 at XXXX. She said that XXXX replied XX/XX/2019 at XXXX that the request requires a Hold Harmless letter. When I repeated what XXXX said, Ses began to say she meant regarding the Executive investigation. However, I was very clear about what I was talking about and what email I was referring to in my phone conversation. This is my biggest issue with XXXX is the poor communication. I feel that both of the banks are lying to me and do not care because its not their money. At XXXX I got a call from XXXX Executive department that they received my complaint from FTC , the individual said XXXX XXXX is assigned to my case. I will get a response in 15 days.
My complaint with XXXX is their unwillingness to investigate the fraud. Its extremely unethical to allow someone to use XXXX as a means to commit fraud.
My complaint is that XXXX is not doing to due diligence in helping me. XXXX wire department are not willing to do the Hold Harmless letter because its just too much work for them. They are refusing to send the documents to XXXX because their intentions are to punish my family and I for being scammed. I feel that if I wasnt a minority I would have been provided with better customer service and a Hold Harmless letter would have been provided. My family life savings are in these accounts that are intended for my daughters college tuition. By losing this money we are distressed and my daughter is becoming XXXX. My daughter is set back in her education because of this. Every penny we need for her college education. XXXX wire department is destroying lives for people of XXXX. Please help me.
Thank you, XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
|
| 01/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was advised by the XXXX XXXX XXXX to reach out to this department Consumers Finance Protection Bureau for further assistance with my case XXXX Complaint ID # XXXX Complaint Filed : XX/XX/2020 Consumer Information Name : Mr. XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX, MA XXXX Daytime Phone : ( XXXX ) XXXX Evening Phone : ( XXXX ) XXXX Fax : None Provided Email : XXXX Business Information Business Name : Cash App Address : XXXX XXXX, CA XXXX Phone : ( XXXX ) XXXX Nature of Complaint : Customer Service Issues Date Problem Occured : XX/XX/2020 XXXX XXXX Date ( s ) Complained : XX/XX/2020 XXXX XXXX XX/XX/2020 XXXXXXXX XXXX XX/XX/2020 XXXX XXXX Purchase Date : XX/XX/2020 XXXXXXXX XXXX Salesperson : None Provided Complaint Details ( cont. ) Product/Service : Cashapp Compromised Model # : XXXX Account # : None Provided Order # : None Provided Purchase Price : XXXX Payment : In Full Cash Disputed Amount : XXXX Communication / Message History Complaint Details From : XXXX XXXX To : Cash App XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Subj : Account compromised Date : XX/XX/2020 To whom it may concern My name is XXXX XXXX I have been reaching out to cash app Since XXXX the XXXX 2020 my account was compromised, and {$800.00} was taken out of my account. I notified cash out right away I tried calling XXXX As you requested If your account gets compromised I followed your protocol to notify you right away I also filed Several complaints But unfortunately I could never get an answer to any of my complaints I have listed every person I have been in Communication with in this complaint the name of all the cash app Support person along with the reference number. I even requested a callback because of the urgency of the situation the only thing I kept getting was a new person requesting the same information I even got a new Cash app support person that stated they were taken over for another cash app support person and ask me for the same information. I have been in communication with at least 7 different cash app support people and never received any information regarding my complaint I was told it would take up to 10 days to complete the investigation it's now been three weeks send a file my first complaint. I have listed some of the response I received in this complaint and as of XX/XX/XXXX I received another notice stating ( We closed your case because it's been more than 3 days since we've heard from you. ) I have submitted a substantial amount of information along with images, In still no response I still have all the information that clearly shows the account being compromised I even have information from XXXX XXXX XXXX showing my account being compromised, But haven't heard anything from cash app regarding my account being compromised. OLD ACCOUNT COMPROMISED XXXX ********NEW ACCOUNT XXXX Hello XXXX XXXX ********First Person*****This is XXXX XXXX with Cash App Support, thank you for reaching us out. I'm sorry to hear that you're presenting issues with your previous account and you were hacked, I know how inconvenient it can be for you, I'm here to assist you with this. To begin our investigation, you'll need to provide complete answers to all of the following questions. We can not begin an investigation without all of the following information : What is your legal name and email address and/or phone number linked to the account associated with the 'unauthorized ' activity? 2. What is the date/time and amounts for the transactions that you believe are in error and why do you believe they were unauthorized? 3. Were you instructed to download any other apps other than Cash App to access the account in question? 4. What is the make and model of the device ( s ) you were logged into when the transactions took place? 5. Which city & state were you located in when the unauthorized transactions took place? 6. Did you forward or provide any account access information to a third party? We will review your account as soon as we receive this information. Cash App Support does not have a phone number to call at this time. We will never ask you to provide your PIN, send a payment, add funds to your balance, make a purchase, or complete a " test '' transaction of any kind. We are waiting for you to resolve this as soon as possible, besides if you have additional questions, I'll be glad to answer all of them. Best Regards, XXXX XXXX. Cash App Support Team ref : XXXX : ref Cash App Compromised 1 ) XXXX XXXX, XXXX, XXXX 2 ) Date XX/XX/2020 around XXXX {$200.00}. On XX/XX/2020 XXXX deposited {$200.00} refund from XXXX, and then again on XX/XX/2020 XXXX deposited {$600.00} into my account ( XXXX ) the account that was hacked. 3 ) I was not instructed to download any other App 4 ) My XXXX 5 ) XXXX, Massachusetts XXXX 6 ) I didn't provide or forward any account information to a third party. I also had to filed a fraud report with my bank ( XXXX XXXX XXXX ) My Cash App was linked to. Can I at least get an Unity to speak to someone on the phone? XXXX XXXX Sent from XXXXXXXX XXXX for XXXX Hello XXXX, Second Person Thanks for reaching us! This is XXXX from the Cash App Support Team. I understand you are having problems with your old account and I know how important this is for you so I can definitely provide some clarity about this. We did not receive complete answers for each question. Without these answers, we can not file your claim. To begin our investigation, youll need to provide a complete answer to each of the following questions : 1. What is the make and model of the device ( s ) you were logged into when the transactions took place? If there is absolutely anything else I can do for you, I would love to assist you further, if not I hope you are having a good day. With gratitude, XXXX Cash App Support Team -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : XXXX XXXX [ XXXX ] Sent : XX/XX/2020, XXXXXXXX XXXX To : XXXX Subject : Re : Access Old Account [ ref : XXXX : ref ] Sent from XXXXXXXX XXXX for XXXX On Monday, XX/XX/2020, XXXXXXXX XXXX, XXXX XXXX XXXX wrote : Cash App Compromised 1 ) XXXX XXXX, XXXX XXXX XXXX 2 ) Date XX/XX/2020 around XXXX {$200.00}. On XX/XX/2020 XXXX deposited {$200.00} refund from XXXX, and then again on XX/XX/2020 XXXX deposited {$600.00} into my account ( XXXX ) the account that was hacked. 3 ) I was not instructed to download any other App 4 ) My XXXX 5 ) XXXX, Massachusetts XXXX 6 ) I didn't provide or forward any account information to a third party. I also had to filed a fraud report with my bank ( XXXX XXXXXXXX XXXX ) My Cash App was linked to. Can I at least get an Unity to speak to someone on the phone? XXXX XXXX Hello XXXX, Third Person same as first : This is XXXX XXXX with Cash App Support, thank you for reaching us out. I'm sorry to hear that you're presenting issues with your previous account and you were hacked, I know how inconvenient it can be for you, I'm here to assist you with this. To begin our investigation, you'll need to provide complete answers to all of the following questions. We can not begin an investigation without all of the following information : What is your legal name and email address and/or phone number linked to the account associated with the 'unauthorized ' activity? 2. What is the date/time and amounts for the transactions that you believe are in error and why do you believe they were unauthorized? 3. Were you instructed to download any other apps other than Cash App to access the account in question? 4. What is the make and model of the device ( s ) you were logged into when the transactions took place? 5. Which city & state were you located in when the unauthorized transactions took place? 6. Did you forward or provide any account access information to a third party? We will review your account as soon as we receive this information. Cash App Support does not have a phone number to call at this time. We will never ask you to provide your PIN, send a payment, add funds to your balance, make a purchase, or complete a " test '' transaction of any kind. We are waiting for you to resolve this as soon as possible, besides if you have additional questions, I'll be glad to answer all of them. Best Regards, XXXX XXXX. Cash App Support Team ref : XXXX : ref SECOND TIME SENDING INFORMATION. THIS IS WHY I KEEP REQUESTING TO SPEAK WITH SOMEONE. Cash App Compromised 1 ) XXXX XXXX, XXXX, XXXX 2 ) Date XX/XX/2020 around XXXX {$200.00}. On XX/XX/2020 XXXX deposited {$200.00} refund from XXXX, and then again on XX/XX/2020 XXXX deposited {$600.00} into my account ( XXXX ) the account that was hacked. 3 ) I was not instructed to download any other App 4 ) My XXXX 5 ) XXXX, Massachusetts XXXX 6 ) I didn't provide or forward any account information to a third party. I also had to filed a fraud report with my bank ( XXXX XXXX XXXX ) My Cash App was linked to. XXXX XXXX More information to verify money was sent to my account, The wrong account ( XXXX ) the one that was hacked, and who sent it. should have went to new account ID : ( XXXX ) You were refunded for all your spots {$600.00} on Saturday and {$200.00} The week Prior total from XXXX as well we have screenshots of both Hi XXXX, Fourth Person This is XXXX, from Cash App Support, thank you for reaching out. I understand you have some concerns so let me check and explain to you what is going on. If you would like to speak to Cash App Support over the phone, create a new case and choose the Phone '' under How should we contact you?. Don't see this option? Depending on volume and wait times, phone support is not always available. If you can't access this feature, we are always available to support you over email. Cash App does not have a phone number that you can call directly, and no one representing Cash App will ever ask for your sign-in code over the phone, on social media, or through any other medium. If there's anything else I can do for you please let me know, I would love to assist you further. I'm always one email away! Warm Regards, XXXX Cash App Support ref : XXXX : ref I have tried Several times for the past week and it never gives me that option but I believe its very important that I speak to a Cash App representative. I have done the email several times as well, but Im not getting anywhere, and I continue to be the victim of fraud. So what orchestrates a MUST. XXXX XXXX XXXX XXXX, Fifth Person Thanks for reaching out to Cash App Support, my name is XXXX. I see you've been communicating with XXXX, Ill be taking over from here. I understand how important it is for you to receive help with the fraud issue. I've taken a closer look and would like to shed some light on the situation. Please keep in mind that depending on volume and wait times, phone support is not always available. If you want we can help you over the email. In order for me to look further into this case, Ill need you to please provide the following information : - Senders phone number or email address - Recipients phone number or email address - $ Cash tag or $ Cash tags involved - Exact amount of the payment - Date of the payment - Issue Once I receive this information, Ill be able to investigate further. Thanks for all your help, I'll keep out for your response, I'm here to help! Best regards, XXXX XXXX Cash App Support Hi XXXX, Six Person XXXX here with Cash App Support Team. We understand how inconvenient this situation can be about your Cash App balance concern, but rest assured we are here to help you out. Let me shed some light on your concern to have it solve. In order for me to look further into this case, Ill need you to please provide the following information : - Senders phone number or email address - Recipients phone number or email address - $ Cashtag or $ Cashtags involved - Exact amount of the payment - Date of the payment Once I receive this information, Ill be able to investigate further. If you have any additional questions or issues please don't hesitate to reach out ; we're always happy to help. Best Regards XXXX XXXX Cash App Support ref : XXXX : ref Hi XXXX, THIS IS ALL I EVER RECEIVE!!!! We closed your case because it's been more than 3 days since we've heard from you. Please reach out if you still have questions. Here 's how : 1. Tap the profile icon on your Cash App home screen 2. Tap Support 3. Tap Something Else 4. Navigate to the category that best fits the issue 5. Tap Contact Support For reference, your case # is : XXXX Thank you, Cash App Support ref : XXXX : ref Hello XXXX, Seventh Person This is XXXX from Cash App Support. Thank you for reaching out to us and letting me know that you're having trouble with your Cash App account and a suspicious activity in your account. I understand how inconvenient that situation could be and I appreciate the time you took to bring this to our attention, Ill definitely work on this right now. Im assigning your case to a specialist to begin the investigation. Investigations can take up to 10 business days to complete, depending on the information you provided. Cash App Support does not have a phone number to call at this time, but you can request a callback from our support team through your Cash App when the option is available. We will never ask you to provide your PIN, send a payment, make a purchase, or complete a " test '' transaction of any kind. In the meantime, if you have any questions or concerns, please feel free to reach back out. Best regards, XXXX Cash App Support ref : XXXX : ref Unauthorized Transactions. Tell us AT ONCE if you believe your Card or PIN has been lost or stolen or you believe a transaction has been made without your permission using information from your Card, your PIN, or Card Account, or you could lose all the money in your Card Account. Contact Customer Service immediately at the number or address provided below to keep possible losses to a minimum. Contacting Square by telephone at XXXX is the best way to minimize possible losses. Can not reach live Cash App support through this number. XXXX XXXX XXXX XXXX XXXX XXXX MA XXXX XXXX XXXX or XXXX filed Complaints on both emails Thank You.
Desired Outcome/Settlement Desired Settlement : Refund To be contacted by phone, not email or mail to discuss and resolve my complaint.
Wednesday, XX/XX/2020 Complaint : XXXX I am rejecting this response because : I appreciate cash app responding, but its not what I asked for. I asked to receive a phone call, because I have received several emails from 7 different cash app support team people saying the exact same thing asking for the exact same information but never responding to the case itself. This went on for well over a month in response I receive said it should take 10 days to respond but because of coronavirus it may take a little longer. after a month I still havent heard I received a response to my complaint. This is the reason why I requested a phone call from cash app to speak to someone personally about my case. I was told by a cash app representative to request a call back there would be a place to request a call back when you file a complaint but that part of the complaint process was removed so I requested a callback with in my complaint but that also was ignored, all I was doing was following their policy in the number they provided if you account was hacked or compromised to reach them right away, and I try to contact them within hours of my account being compromised, and all I ever received was a recorded message. I called my bank that was also compromise because of Cash App and they had no problem dealing with the issue right away and stop any further damages. So if cash app can send me a phone number I can call besides the one with the recorded message to speak to someone in person to resolve this issue would be greatly appreciate it.
Sincerely, XXXX XXXX Tuesday, XX/XX/2020 Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help.
Thanks, Square Monday, XX/XX/2020 Thanks for following up. It looks like we reached out to you via email in regards to this matter on XX/XX/2020. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
Thanks, Square Response : Complaint was about my account being compromised for {$800.00} not {$200.00}. I sent you all the proof and documentation showing that my account was compromised I had all the security protocols on my account, thats why I had to file a fraud report with XXXX XXXXXXXX XXXX as well. You stated you paid this {$200.00} as a courtesy credit, but my account was hacked for {$800.00} in the exact same transaction you saw the {$200.00} compromise, it wasn't two different transactions, it was the same transaction. Who did you pay because I can not find a {$200.00} transaction anywhere in my new cash app account ( XXXX ). Your policy said to contact cashapp right away at XXXX which I tried several times. before I had to contact cash app by emailing witch I did several times to try resolving this issue.
This is part of the statement I received from cashapp On XX/XX/2020, your account associate with XXXX XXXX XXXX received a provisional credit of {$200.00}. Please note, we paid this credit as a courtesy. We may not make future credits available should you allow a similar event to occur on your new account.
I have explained several times XXXX was hacked and closed so you couldnt have credit my account. my new account is XXXX ref : XXXX : ref XXXX XXXX XXXX Their response : Hi XXXX, We closed your case because it's been more than 3 days since we've heard from you.
Please reach out if you still have questions. Here 's how : Tap the profile icon on your Cash App home screen Tap Support Tap Something Else Navigate to the category that best fits the issue Tap Contact Support For reference, your case # is : XXXX Thank you, Cash App Support ref : XXXX : ref Same Response i been recieving from day one XXXX XXXX XXXX XXXX
|
| 12/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Dear Cash App Support Team, I am highly disappointed with this response overall in this seemingly expedited denial of this support claim, especially under the particular circumstances & along with a mountain of supporting documentation included for this case 's 'resolution ' response ( I've spent quite a while in total on my end, compiling together all of the pertinentinformation to the support case in order to ensure that my due diligence in the situation was completed as accurately as possible ). In light of this particular decision 's outcome though & in a fair turn under the circumstances, I will definitelybe thinking twice going forward before utilizingyour services again in the future due to this outcome overall. I sincerely do believe that under the circumstances that I have gone above & beyond in order to prove definitively & without a shadow of a doubt to your support team, as well as to the other 3rd party mediators involved in situation too as well that I have indeed been scammed out of substantial funds ( in my particular circumstance ) by the holder of the other account ; especially since there are blatantand fully notable documentable evidence examples of account misuses by highly likely legally unauthorized agents on behalf of their account operations. I have been doing all of my due diligence that's feasibly possible for myself under the current set of circumstances, by previously sending off copies of all of my correspondences & supporting documentation findings involved with the situation as a whole to my local law enforcementagency who is The XXXX County North Carolina Sheriff'sOffice ( as well as to other governmental agencies, such as the FBI 's internet related based crime reporting service under the IC3.gov 's web portal informationsubmission system & also too the FTC.gov'sreporting scams & fraud web portal information submission service ), this is all in addition too as well as submitting pertinent information regarding the situation with all of the other related financialagencies & institutions relatedto the matter too accordingly.
I will be looking forward to hearing back the responses accordingly from the other businesses, organizations, entities, & agencies that are all involved too in the related situation at this point in time, XXXX XXXX XXXX XXXX
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Cash SupportXXXXXXXX XXXX ( 5 hours ago ) tome from : Cash SupportXXXXto : '' XXXX '' XXXX date : XX/XX/2020, XXXXXXXX XXXXsubject : RE : Sending a Payment [ ref : XXXX : ref ] mailed-byXXXXby : cash.appsecurity : Standard encryption ( TLS ) Learn more : Important mainly because you often read messages with this label.Hi there, We compared the transaction you brought to our attention with your account history. We determined that we received the transaction in question from a known device. This device had accessed your Cash App account prior to this event.
Based on this information, we do not have enough evidence to determine the activity was unauthorized and have denied your claim. This concludes our investigation into this claim.
We recommend speaking with anyone who had access to your device at the time of the transaction. If your phone was lost/stolen during the time of the transaction and you wish to file a police report, Square will cooperate in their investigation.
You can also share the following contact information below with law enforcement if you choose to file a report : Square , Inc.
Attn : Compliance Department XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX XXXX Important note : Square will not respond to correspondence sent by non-law enforcement/ government agencies to the addresses above.
To further secure your account, we suggest the following security steps : Sign-In Code- Cash App will never request this information outside the app.Security Lock- Enable passcode or Touch ID for every in-app Cash App payment.Personal Identification Number ( PIN ) - Protect it and keep it private.Do not write it on your card or store it with your card.Use a difficult to guess PIN.Do not use sequences ( 1234 ), DOB, SSN, address, phone number, etc.Push Notifications- Enable for every transaction.Virtual Card- Tap your in-app Cash Card to hide its details.Touch ID / Facial Recognition / Passcode- Enable login security on all devices.Each device may vary, please check your device manual for more details.Email Two-Factor Authentication- Enable for an additional layer of security.
Please note : *Cash App does not have a direct phone number to call. When they are available, you can request a callback from our support team through the in-app Help Center. * Also, Cash App support will never ask you to provide your Sign-In Code, PIN, require you to send a payment, add funds to your balance, make a purchase, or complete a " test '' transaction of any kind.
Thanks, Cash Support ref : XXXX : ref -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX XXXX Sun XXXX XX/XX/XXXX, XXXXXXXX XXXX XXXX 1 day ago ) toabuse, security, Unknown, executiveresolutionsdept, customerservice, Cash Hi XXXX, Thanks very much for gettingback to me accordingly. I will be uploading all of the requested documentation here, as well as the supplemental supporting documentation too for the record. I would also like to hear from someone specifically at CashApp 's legal team side if that's possible under the circumstances for advice on the situationoverall as well. Thanks very much for your time, -XXXX XXXX XXXX
1. Specifically the following transactions to this account on the following dates & times ( NOTE : I don't know absolutely for sure at this point if the one on XXXX @ XXXX for {$30.00} was trulylegitimate either or not due to in light of the recent circumstances but I'd like to therefore also include it potentiallyin the review process as a side note too overall at this point in time ) : XXXX @ XXXX XXXX for {$150.00} USD with internal identifier as # XXXX ( the note for this transaction says " for XXXX XXXX XXXX XXXX. " ).
There's an extra note here to be included with this one above because the one transaction that was related to it previously noted below to this beforehand was supposed to have been internally blocked/bounced apparently accoring to his chat messages that he sent me but besides a prompt screen of 'are you sure ' of sorts in the CashApp on the above transaction I was not otherwise notified & I was told by him proxying a supposed support session with you all at CashApp support at the time that I should receive the money that supposedly bounced back to the originating account within 3 business days ; but he adamantly stated to me in writing ( see whole chat conversation in .doc attached documentaion notes ) that he had contacted CashApp support ( & was also contacted via phone ) in order to get his account de-flagged and received the monies. However, all of this could have been false from what I now know under the circumstances, plus too he never ended up actually sending me any of the supporting documentation for this, even after I had specifically requested it to be forwarded to me multipletimes in writing from him because he had so offered to send me a forwarded copy of the support resolution email containing the support instance ID & the employee information that assisted him with this supposed support inquiry from on his side ).
XXXX @ XXXXXXXX XXXX for {$150.00} USD with internal identifier as # XXXX ( noted as " for XXXX XXXX from restaurantincident. " ).
XXXX @ XXXXXXXX XXXX for {$150.00} USD with internal identifier as # XXXX ( noted as " for I wish him the best. " ).
XXXX @ XXXXXXXX XXXX for {$40.00} USD with internal identifier as # XXXX ( noted as " for final out. " ).
XXXX @ XXXXXXXX XXXX for {$85.00} USD with internal identifier as # XXXX ( noted as " for XXXX XXXX w/ post init hold. " ).
XXXX XXXX @ XXXX XXXX for {$50.00} USD with internal identifier as # XXXX ( noted as " for XXXX XXXX XXXX " ).
And finally, also potentially for the transaction from XXXX @ XXXXXXXX XXXX for {$30.00} USD with internal identifier as # XXXX ( noted as " for bus ticket remainder. " ) .2. The itemized transaction amounts are included with the entries above, but the totals are {$660.00} USD when added up.
3. $ XXXX 4. I do sincerely believe, that at this point in time, and combined with fair supporting documentation in that regard, that I have been scammed by this person, specifically in the form of a relationship type of scam on a macro level & if not just on that level alone, also too a case of a potentially compromised set of broad level accounts and therefore potentially identity theft aspects as well. His XXXX profile & XXXX accounts ( our primary means of communication these days generally ) have been either blocked intentionally from his end or somehow internally suspended on XXXX 's side from what I can tell at the current moment. This is at least what I can tell/see on my end because it errors out & clears off any remaining messages that I attempted to send to hisaccount queue after a certain point.
My sincerest apologies as well with the reply delay, there's a LOT of documentation to account for in this case ; also, if there is some duplication here & there with the documentation, my apologies on that as well.
Also, if you happen to need the entire native HTML export copies of the XXXX XXXXconversationhistory between me & him vs via a copy & paste to a doc job I can certainly procure that for you with some time, I'm currently doing an whole information archival zip for download on XXXX now & it should be available for me to pull from by the next time that we get in contact with each other if you need to ask for it specifically.
All of the files attached should be in common formats for easier review : .jpg ( s ), .png ( s ), .doc ( s ), .xlsx ( s ), & .pdf ( s ).
I have also recently attempted to reach out to my local authorities ( XXXX XXXX NC Sheriff 's Office in this case since I live out in the county vs in the city seat ) via their local sharedXXXX web portal with XXXX PD tosubmit a case record, it isseeminglyerroring out though unfortunately, even after multiple attempts to do so & even using the generic contact us function of the website 's form software errors out too ; If I absolutely had to at thisrate I'll just print everything off documentation & evidence wise & hand deliver it in a large documentstyle envelope to them, our county is still kinda old school in ways like that, even with some technology presence. I remembered that they do have a generic contact email box for inquiries though & will be sending a copy of this initialsubmission to it, hopefully for review accordingly.
I will also be contacting my connected debit card servicer & accounts bank that's connected to my CashApp 's service ( XXXX XXXX XXXX ) to schedulean arrangement for an individual 's account audit next week at this point in time since I have been scammed multiple times over the last couple of years, including even being personally taken advantage of big time monetarily from a former friend of mine who lived with me for a while when I lived at my XXXX XXXX old house in XXXX NC, but then ended up getting really bad off on XXXX & then XXXX XXXX from me behind my back all before I finally got the chance to kick him out ( that's also documentable too at this point but on another note for my legal counsel & authorities to sort out ).
This entire process and season lately has been really difficult & painful for me overall too because I have lost multiple jobs this year XXXX along with all of my insurances that went along with them since those are so tied up to jobs here in the US under the American benefits system ) during this ongoing covid-19 pandemic crisis era due to both my severe XXXX & XXXX XXXX deterioration. I have even had to find legal counsel all on my own to apply for XXXX XXXX & to actually have even a slim a chance at even getting it since I'm still classified as very XXXX in chronological age ; as well as going through the processes of applying for my state 's XXXX & XXXXXXXX XXXX programs the most recently. Last year I made my XXXX as my XXXX & XXXX powers of attorney for myself, in a near divination move seeing as how things are at present too. At this current rate I may even need to go into a XXXX agreement too, but that's for all of my legal counsel to decide collectively at this rate cumulatively. I also had a pretty nasty falling out too with a former XXXX of mine in XXXX, right around the time when I ended up with XXXX myself on top of all of that.
The mobile device that I use is my primary device for CashApp services and is a XXXX XXXX XXXX XXXX with all the latest patches installed from the XXXX XXXX XXXX XXXX XXXX ( with XXXX XXXX ), & latest system XXXX update. I periodicallyaccess my cash appon one of my many other computers though, I have multiplemodels both laptops & desktops but most if not all of that traffic from all of the devices combined nowadaysat his point should come from my primary XXXX XXXX XXXX XXXX XXXX connection at home @ XXXX : XXXX : XXXX : XXXX & XXXX : XXXX My contact phone numbers are XXXX ( home ) & XXXX ( cell ), and my contact email XXXX Thanks again very much indeed for all of your & your internal team 's time tooongoing that's devoted to this inquiry, Sincerely, -XXXX XXXX.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - On Sat, XX/XX/2020 at XXXX XXXX Cash Support XXXX wrote XXXX Hi XXXX, This is XXXX from Cash support. Thanks for reaching out. I understand you are concerned about your Cash App payments. I'll be happy to assist.
Before we can investigate this payment, please provide the following information for each transaction in question. Without answers to each question, we will be unable to investigate further.
1. Date : 2. Payment amount : 3. Recipient name or $ Cashtag : 4. Reason you are disputing the transaction : In addition, to help us investigate your claim, please provide the following information : Provide the make and model of each device used to access your Cash App : If you would like to speak to Cash App Support over the phone, create a new case and choose the Phone '' under How should we contact you?.
Don't see this option? Depending on volume and wait times, phone support is not always available. If you can't access this feature, we are always available to support you over email.
Cash App does not have a phone number that you can call directly, and no one representing Cash App will ever ask for your sign-in code over the phone, on social media, or through any other medium.
If you have any further questions, feel free to reach out to me directly. I'm here for you.
Kind Regards, XXXX Cash App Support.
ref : XXXX : ref
|
| 03/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
To whom it may concern : This letter is to inform you that I have been a victim of fraud and identity theft. Someone unknown to me has been able to compromise my Cash App account. I wanted to allow an investigation to be completed before I reached out via mail. On XX/XX/XXXX at approximately XXXX hours, I received a text message from Cash App that my phone number had been unlinked from my Cash App account. I immediately logged in from my phone using my fingerprint ID. Once in, I noticed that the phone number had been changed to XXXX. After reviewing, I had limited access to my account. Next, I checked to see if anything else had changed. I noticed I had a balance in the amount of {$2200.00}. I knew something was wrong because I do not keep cash in my account. I scrolled down to see what was going on and learned that my 5 stocks : XXXX, XXXX, XXXX, XXXX, and XXXX had all been sold. I tried to cash out since it was my money, but it kept asking me to enter a pin that I did not have because it had been changed. At that point, I was left hopeless and helpless not having access to my account. I could only watch MY money be transferred to someone I did not know by the name of XXXX XXXX. It happened in 3 transactions {$29.00}, {$500.00}, and {$1700.00}. To add insult to injury they had the audacity to give a thumbs up after the first payment was received on their end. I requested a refund. The message that I received from Cash App was, Scam reported. Cash App is working to get back your $ XXXX Identifier # XXXX, $ XXXX Identifier # XXXX, and $ XXXX Identifier # XXXX all sources were cash. I then blocked XXXX XXXX. I called Cash App approximately five times at different times. There is/was no customer service. I have emailed several times and have yet to get a response. I filed a police report with the XXXX Police Department. I filed a report with the FTC. I filed a complaint with the XXXX and XXXX XXXX. I did not authorize any transactions on or after this date and I did not authorize anyone else to use my information in any way. I checked my account daily in hopes that a refund would be processed. I did receive a message from Cash App on the app that I would hear a response by XX/XX/XXXX.
On XX/XX/XXXX, I received a call from one of my friends asking me if I had requested {$300.00} from her via Cash App. I told her no that my account had been compromised. When I checked my Cash App app, I realized the person had more information than just Cash App. They used a picture of my son from XXXX XXXX. They used his picture to try and get money from everyone that I have made a transaction with. Requesting money in the amount of {$300.00}. Not only was this embarrassing, but the feeling of being violated is unexplainable. Cash App requires you to enter all your personal information, and now this person has it as well. This is a breach of contract. I received a message from XXXX XXXX for unusual activity, again not me. Later that day at approx. XXXX hours I reached out to Square Inc. for a second time and spoke with a representative by the name of XXXX. I explained to her my situation and she assured me that there was no legal department that I would be able to speak with and that Square Inc, is not responsible for Cash App even though they are the parent company, they are not fully involved. She told me the only way for me to contact Cash App is through their support recorded line or email. If I were not satisfied, I could proceed with getting an attorney. It would not be until then that Square Inc. would get involved. At approx. XXXX hours on the same date, I called XXXX XXXX and spoke to a representative by the name of XXXX. He stated he would escalate this matter. He suggested I reach out to Cash App via email and leave my name, phone number and email. He assured me someone would follow up with me within 24-48 hours.
On XX/XX/XXXX at approx. 0837 hours, I received a call ( XXXX ) from a man stating he was a representative from Cash App. I thought WOW that was fast. He stated he was following up with me about my account. He asked me to verify my phone number and email that I had linked to Cash App. He asked me what was going on. The call was disconnected. I called back but no answer. I tried again at approx. 1012 hours and during the conversation he told me that the only way that I would be able to receive my money is for him to trace it and the only way this would happen is, I would have to download an app. In the search bar I would have to type in support help and then an app called team viewer would appear. I began downloading it, but the more he talked, and I began to ask questions, I told him I did not feel comfortable giving him remote access to my phone since I was already a victim. He hung up. I called back twice. He blocked me and it stated that the phone number was no longer in service.
On XX/XX/XXXX ( approx. 14 days later ) I looked at my Cash App account and the message stated it I would have a response by the end of the day about my refund.
On XX/XX/XXXX, I checked, and it stated, Scam Reported. We are truly sorry, but we were unable to recover your money. However, your report will help to prevent future scams. Thank you. Refund Declined.
I am reaching out after a poor decision on your end was made. I was hoping that you would be able to resolve this matter professionally, but since you not only denied something that was done in error to me you failed to protect me. To have a Cash App account I have had to give all my personal information, name date of birth, social, address, phone number, bank information including routing numbers and account number, and debit card number. Now someone has access to all this information and even with my two-way identifier that I had on my account, someone was still able to change my personal information that was supposed to be secured and they gained access to my account. After the damage was done, they proceeded to try and access my other accounts outside of cash app. I am holding your company FULLY responsible. I trusted that Cash App was secure and encrypted based on your word. I used this account as an emergency fund account as we are in a global pandemic. Every day that the stock market goes up, my family and I are going without. I am a single mother of 5, and I am on a fixed income as I am only able to work part time because I must be home to home-school.
According to your General Terms of Service last updated on XX/XX/XXXX, it states on # 3 In case of errors or questions about your account call us at XXXX, please note ( 1 ) this is the only phone number customers can call for Cash App support, and ( 2 ) a Cash App representative will never ask you for your password, PIN, social security number or full debit card number. Or write us at Square, Inc., XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX as soon as you can if you think an error has occurred in your Account. We must allow you to report an error until 60 days after the date you electronically access your Account, if the error could be viewed in your electronic history. In order for us to assess the situation, you will need to tell us : Your name and Account number ; Why you believe there is an error, and the dollar amount involved ; and Approximately when the error took place.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, and your Account is registered with us, we will credit your Account within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within 10 business days, we may not credit your Account. You also state in writing, We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
4. Your Liability for Unauthorized Transactions Contact us as soon as possible if you think there has been unauthorized activity on your account. Depending on the circumstances, if an unauthorized transaction has occurred we may be able to cover you.
Please let us know if you believe there is an Unauthorized Transaction on your Account. You could lose all the money in your Account. We will protect you from Unauthorized Transactions in your Account. When this protection applies, we will cover you for the full amount of the Unauthorized Transaction, so long as we were able to complete the Error Resolution procedures described above.
An " Unauthorized Transaction '' occurs when money is sent from your Account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Account, and sends a payment from your Account, an Unauthorized Transaction has occurred.
5. Our Liability We will cover your losses for certain incomplete or incorrect transactions, detailed here.
If we do not complete a transaction to or from your Account on time or in the correct amount according to these Cash Terms, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance : o If, through no fault of ours, you have insufficient funds in your Account to complete the transaction ; o If the ATM where you are making the Transaction or using your Cash Card does not have enough cash ; o If the Cash App was not working properly and you knew about the breakdown when you started the transaction ; o If circumstances beyond our control ( such as fire or flood ) prevent the transaction, despite reasonable precautions that we have taken.
11. Cash App Investing If you want to use Cash App to buy stocks you need to sign up with our broker-dealer, Cash App Investing LLC.
If you choose to use brokerage services provided by Cash App Investing LLC, a FINRA registered broker-dealer and subsidiary of Square ( Cash App Investing ), you must open a brokerage account with Cash App Investing and agree to their terms and conditions for such account. By using any Cash App Investing services, you authorize and instruct us to follow any instructions provided to us by Cash App Investing on your behalf regarding the transmission or receipt of any funds in your Cash App Balance.
7. Payment Cancellation, Stop Payment Requests and Refused Payments Our ability to stop a P2P Payment Instruction or recover funds associated with an unauthorized Payment Instruction will depend on how the Payment Instruction was initiated, and whether the Payment Instruction has begun processing. P2P Payments not claimed by a Recipient for fifteen ( 15 ) days after the processing has begun will be canceled automatically. We will attempt to return any unclaimed, refused, refunded, prohibited, or denied P2P Payment to your Eligible Transaction Account or Eligible Credit Account, as applicable. If we are not able to do so, we may use other reasonable means to return the P2P Payment to you, as permitted by applicable law.
XXXX XXXX XXXX XXXX Terms of Service # 38-Errors or Question about your virtual account transactions If you tell us orally, we will mail you a form to complete and return. You must return the form or your own letter outlining the details of the error to Customer Service at the address provided below within 10 business days of the Primary Cardholders oral notification. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate the complaint or question. If we decide to do this, and your account is registered with us, we will credit your Card Account for return of the credit amount to your Cash App within 10 business days for the amount you think is in error, so that you will have the use of the funds credited to your Cash App for funding your Card Account during the time it takes us to complete our investigation.
39. Your Liability for Unauthorized Transactions. Tell us AT ONCE if you believe your Card or PIN has been lost or stolen or you believe a transaction has been made without your permission using information from your Card, your PIN, or Card Account, or you could lose all the money in your Card Account. Contact Customer Service immediately at the number or address provided below to keep possible losses to a minimum. Contacting Square by telephone at XXXX is the best way to minimize possible losses.
*If you tell us within two business days after you learn of any unauthorized transactions or the loss of your PIN, you will lose no more than {$50.00} if someone accessed your Card Account without your permission.
I am asking that you stand on your word. I have followed your policy. I made attempts to contact you thru your preferred method via email to no avail. I have also attempted to reach you via email, and XXXX, and you leave misleading information. I am now putting it in writing. I have tried to call. I notified you through the app and you denied without circumstances. I did not authorize any of these transactions nor am I the one who sold and cashed out my stocks. I am requesting that this account be closed immediately. Restore all funds that have been withdrawn from my account and instead of putting it back in the account, please send me a check in the amount of {$2200.00} to the address above. You say that you investigated the matter. How? I am requesting that you reinvestigate this matter, close the account and refund me my money. I am asking that you comply with the Electronic Fund Transfer Act and send me a letter explaining your findings and action. Send me written confirmation that the account has been closed, a check be mailed out since I no longer trust Cash App and it is no longer safe. I am holding you responsible for the fake scammers that constantly call trying to retrieve information, access the information on my phone, sending money request to my family and friends and now the inconvenience of having to change my whole life around. I have had to get a new cell phone because someone was able to access my phone remotely, create new emails, cancel cards and get new ones because someone has tried to open accounts in my name. The fact that someone called after reading my email and I trusted them makes me wonder how this company is legit. With Cash App being so secured, how does one have all this access to my account. I have provided all the scammers information. How did my refund get denied? Is this why you state in your policy that we must waive our rights to go to court? Is Cash App a legal hustle?
On XX/XX/XXXX, I sent a Certified demand letter to the company with a signature required with a return receipt. I still have not heard back from them. My next step is to take legal action.
|
| 01/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XXXX XXXX XXXX and XXXX XXXX, a husband and wife, credible persons of lawful age, who being by me first duly sworn, on their oaths, depose and say : On XX/XX/XXXX and XXXX, XXXX, also on XX/XX/XXXX - Cyber Criminals posing as 'CashApp Customer Support ' did unlawfully and without our permission sell and withdraw XXXX Assets totaling {$33000.00} USD without our consent, in pretense of verifying a linked account.
CashApp Account Holder : XXXX XXXX CashApp Account ID : $ XXXX RE : XXXX Case No XXXX Testator 's Statement of Facts : On XX/XX/XXXX I, XXXX XXXX XXXX XXXX realized I'd misplaced my CashApp Debit Card , and so I ordered another one. The new card arrived on XX/XX/XXXX. To activate this new card, my wife and I decided to " talk to human beings ''. In order to ensure the old card was deactivated. We looked up the number on XXXX, and it came right up as XXXX XXXX XXXX. We then called this number.
The customer support person, told us to QR Scan the code of the new card, which we did. He then said, " Your card is active, but your account needs to be verified. The First Scammer identified himself as " CashApp XXXX '' Employee Number : XXXX " He told us to go to XXXX to download " XXXX XXXX '' App. He explained that since CashApp was having so many scams, this was their new protocol for verifying user accounts.
He logged on to XXXX and asked us to " accept his request ''. Please keep in mind, Medical Professionals have asked us to download applications so they could work with us remotely because of the pandemic. So " XXXX 's '' request didn't seem out of the ordinary. He came onto the XXXX XXXX application and was Immediately able to grab approximately {$12000.00} from our XXXX account. We, likewise, immediately, threw up a " Suspicious Activity '' flag inside of CashApp.
The fake CashApp Employee " XXXX '' was able to see the Suspicious Activity Flag we raised. At the time, we had no idea whether he was an actual CashApp employee in on the scam, or was he aware of because he could see what happened through the XXXX XXXX XXXX. In any case, he said the reason that he could not return the {$12000.00} in XXXX right away was because we froze the account during the verification process. Now we would have to wait 24 hours for the flag to clear. He said that if we " did anything else to follow up with CashApp we could lose those funds '', because they were caught in a buffer caused by the Suspicious Activity Flag. He said he would call us back tomorrow and finish the verification process after the flag was removed from the account. We asked him what kind of problem could make this happen money getting " lost or stuck '' in the verification process, their cover story. ) He said it was a very big problem FOR America. All we knew for certain at that moment was that significant amount of money was taken by multiple foreign individuals with heavy accents. We could hear many other customer support persons ( all men ) loudly in the background saying the same things regarding the remote access program, and what was happening with the caller 's accounts. This is a well staffed outfit that had many phone scammers in one physical location. It sounded like a low budget call center, with several other support persons who were very audible to us, making it harder to hear what the person on the line with us was saying clearly.
We should also note that on the first night of this occurrence, XX/XX/XXXX - the first " support person '' tried to get me, XXXX XXXX, to give him remote access to my XXXX Bank account. When I refused, this person remotely, literally scrolled through the apps on my phone, opened up my banking app and told me to enter my password because that's " where the refund had to go ''. We disconnected from remote access immediately at that point. Truthfully, we weren't at all convinced any of this was legitimate, but what felt we had no other options. We hoped that we were overreacting, and perhaps convinced ourselves that we were.
On the evening of XX/XX/XXXX - I, XXXX XXXX, fell asleep early. Apparently there had been several calls from " XXXX '' that I'd missed. When I, XXXX XXXX, came upstairs to our bedroom I heard the phone ring. I answered the call, it was a CashApp " Supervisor '' named " XXXX '' wanting to " return our funds ''. I woke my husband and explained who was on the phone.
I, XXXX XXXX, spoke with XXXX who instructed me to open the XXXX XXXX app so he could " finish the verification and return the $ 12,000.00USD taken from your XXXX account ''. We voiced our concerns about the legitimacy of this whole process, and " XXXX '' gave us kind words of reassurance, stating that we had nothing to worry about. Eventually, we felt more convinced and complied. Obviously, we were completely taken in by " XXXX '' and all his kind words of reassurance because we had plenty to worry about. As he opened the account to " finish verifying it ', he drained the rest of it. Then he curtly informed us that they got {$31000.00} from our account. He disconnected and was gone.
Truthfully, we are not sure that was the total taken, As the funds were in XXXX, they were subject to real time market fluctuations. When we add up all the legitimate withdrawals ( that aren't part of their shell game ), our total is {$33000.00} USD ( which includes another {$100.00} taken on XX/XX/XXXX ).
On XX/XX/XXXX, XXXX AM We received another call from the scammers. This time a " CashApp Supervisor trying to regain remote access to the another account. When we told him that remote access was never happening again, he started yelling at us that we " couldn't do anything about it '', then hung up. It was new number with the same exchange. XXXX XXXX XXXX. The main Scam " Customer Support '' Number is XXXX XXXX XXXX. They also called us back from a variety of area code XXXX numbers. When we called some of these numbers back ( listed below ), a voicemail message said : " The 'TEXT MAIL ' subscriber you are trying to reach is not available ''. ( XXXX ) XXXX and ( XXXX ) XXXX and ( XXXX ) XXXX. We sent these details to the XXXX MA Police as they occurred, to document all that was happening.
Evident from the " List of Unauthorized Transactions '', it was very much like watching a " XXXX XXXX '' swindle. Everything happened so fast - the CashApp transaction list times show just how fast it happened. It should also be noted that those times are listed in Pacific Daylight Time, but we experienced them all in Massachusetts ' local time, Eastern Daylight Savings time. We called the XXXX XXXX XXXX Attorney XXXX XXXX, who told us to file a report with our local police dept.
On XX/XX/XXXX at XXXX PM we made contact with our local XXXX Police. and what their role was in the situation. We explained that we were trying to notify local law enforcement about a cyber crime - financial fraud / theft of {$31000.00} ( Amended Amount : {$33000.00} ) through a CashApp scam. We explained that we had filed a report with CashApp, and also filed a report online with the Massachusetts District Attorney 's XXXX XXXX XXXX.
We also explained that the stolen funds were our house down payment - our landlord wants to sell the rental property we live in, located at XXXX XXXX XXXX, XXXX MA. We have been asked to move, so we are really in very bad situation The XXXX MA Police Sgt came on XX/XX/XXXX We gave him our information and told him what happened. Theft of {$31000.00} U.S. Dollars sourced from a XXXX account ( Amended Amount : {$33000.00} ) by way of an insidious and widespread CashApp Scam, wherein the criminal parties impersonate CASHAPP customer support, after consumers having been directed to them by a XXXX XXXX response for : Cash App Customer Support telephone number.
We have since come to understand that the SCAM Number is a paid Advertisement through XXXX ( which, in our opinion, makes them complicit ). There are web pages everywhere on the internet running this fake CASH APP customer support telephone number : XXXX XXXX XXXX. These look-alike pages contain both true information ( customer service available through the CASHAPP ) and false information ( Customer Support : XXXX XXXX XXXX ) so to the unsuspecting consumer, it appears to be legitimate information.
On XX/XX/XXXX, XXXX PM We received another call from the same scammers, again we informed the XXXX Police. We also informed them that we'd heard from XXXX 'Mayor 's Office of Consumer Information ' ( MOCI ) who informed us that our case had been sent by the Massachusetts Attorney General 's XXXX XXXX XXXX XXXX them to begin the preliminary investigation, which is the standard protocol. XXXX asked us to send a copy of the Police Report along with all our other documentation to them.
Whilst trying to figure out the theft transactions, we noticed another {$100.00} was taken on XX/XX/XXXX. This happened because I, XXXX XXXX XXXX, had a recurring monthly bill that I usually paid from the CashApp Account. The creditor had tried several times to process the charge and it was declined for insufficient funds each time. So to cover that bill, I put {$100.00} from my now defunct XXXX Checking Acct into the CashApp Acct. However, the thieves got to it before the creditor. The thieves bought {$100.00} worth of XXXX, and exported it to an undisclosed XXXX XXXX. This confirmed to us that the CashApp account and any linked accounts ( in our case, XXXX Checking, and XXXX ), was forever compromised. Unfortunately, we did not err on the side of caution and the thieves grabbed more.
We had to send a reminder message to our local police about the report. We explained that were waiting on the XXXX MA Police Report for this incident XX/XX/XXXX and XX/XX/XXXX. On XXXX XXXX, XXXX, An Officer came to our home to deliver the report to us. He told us the report was scant because the " feds are handling it ''. However, The report had no signature, so Officer XXXX came by our house on XX/XX/XXXX to sign the XXXX MA Police report.
We dropped of most of the material to XXXX on XXXX XX/XX/XXXX. The Affidavit/Timeline is the last document sent to XXXX. We have managed to acquire a list of all Unauthorized Transactions from the CashApp Account, as well as the Event Log from the XXXX XXXX app that was used by the XXXX Criminals to steal our funds.
We are filing or have filed Fraud Complaints, along with all supporting documents, including but not limited to the agencies listed below : The FBI 's XXXX XXXX XXXX XXXX ( XXXX ), The Consumer Financial Protection Bureau ( CFPB ), The Financial Justice Initiative Consumer Class Action litigation. XXXX v. Square, Inc. et al. FILED : XX/XX/XXXX XXXX ( Class action suit claims Cash AppXXXX XXXX, XXXX and XXXX Bank XXXX XXXX XXXX process for XXXX fraud violates the Electronic Funds Transfer Act ) LIST OF UNAUTHORIZED CASH APP TRANSACTIONS Re : XXXX Case No XXXX Account Holder : XXXX XXXX Account ID : $ XXXX 1 ) XXXX XXXX Payment to $ XXXX XXXX XX/XX/XXXX XXXX XXXX PM Completed Amount XXXX XXXX Exchange Rate {$63000.00} USD Equivalent {$7000.00} Fees XXXX XXXX Source XXXX XXXX XXXX # XXXX 2 ) XXXX XXXX Payment to $ XXXX XXXX XX/XX/XXXX XXXX XXXX PM For your protection, this payment was refunded Amount XXXX XXXX Exchange Rate {$63000.00} USD Equivalent {$1900.00} Fees XXXX XXXX Source XXXX Balance Identifier # XXXX 3 ) XXXX XXXX Payment to $ XXXX XXXX XX/XX/XXXX XXXX XXXX PM For your protection, this payment was refunded 4 ) XXXX Sale XXXX XXXX {$5500.00} XX/XX/XXXX at XXXX PM Completed Sold XXXX XXXX Exchange Rate {$63000.00} Fee {$42.00} Total {$5500.00} 5 ) XXXX Sale XXXX XXXX {$16000.00} XX/XX/XXXX at XXXX PM Completed Sold XXXX XXXX Exchange Rate {$62000.00} Fee {$120.00} Total {$16000.00} 6 ) XXXX XXXX Payment to $ XXXX {$2100.00} XX/XX/XXXX XXXX XXXX PM Completed.
Amount {$2100.00} Source Cash Identifier # XXXX Refund request declined 7 ) XXXX Purchase XXXX XXXX {$5000.00} XX/XX/XXXX at XXXX PM Completed Purchased XXXX XXXX Exchange Rate {$62000.00} Fee {$50.00} Total {$5000.00} 8 ) XXXX Purchase XXXX XXXX {$10000.00} XX/XX/XXXX at XXXX PM Completed Purchased XXXX XXXX Exchange Rate {$61000.00} Fee {$75.00} Total {$10000.00} 9 ) XXXX Withdrawal XXXX XXXX XX/XX/XXXX at XXXX PM Completed To XXXX ... tmaz Amount XXXX XXXX Fees XXXX XXXX USD Equivalent : {$1600.00} Blockchain Status Confirmed 10 ) Cash Out To XXXX XXXX Bank {$5100.00} XX/XX/XXXX at XXXX PM Completed Amount {$5100.00} Fee {$0.00} Destination XXXX XXXX 11 ) XXXX Sale XXXX XXXX {$10000.00} XX/XX/XXXX at XXXX PM Completed Sold XXXX XXXX Exchange Rate {$60000.00} Fee {$77.00} Total {$10000.00} 12 ) Cash Out To XXXX XXXX Bank {$10000.00} XX/XX/XXXX at XXXX PM Completed Amount {$10000.00} Fee {$0.00} Destination XXXX XXXX 13 ) XXXX Sale XXXX XXXX {$2200.00} XX/XX/XXXX at XXXX PM Completed Sold XXXX XXXX Exchange Rate {$60000.00} Fee {$29.00} Total {$2200.00} 14 ) Cash Out To XXXX XXXX Bank {$2200.00} XX/XX/XXXX at XXXX PM Completed Amount {$2200.00} Fee {$0.00} Destination XXXX XXXX *Add Cash ( authorized ) From XXXX XXXX XXXX {$100.00} XX/XX/XXXX at XXXX AM Completed Amount {$100.00} Source : XXXX XXXX XXXX 15 ) XXXX Purchase XXXX XXXX {$100.00} XX/XX/XXXX at XXXX PM Completed Purchased XXXX XXXX XXXX Rate {$60000.00} Fee {$2.00} Total {$100.00} 16 ) XXXX Withdrawal XXXX XXXX XX/XX/XXXX at XXXX PM Completed To XXXX ... agFi Amount XXXX XXXX XXXX Amount : {$100.00} Fees XXXX XXXX XXXX Status Confirmed So say we, that all the facts contained in this affidavit are true to the best of our knowledge and recollection. No attempt to inflate, obscure, or omit any data or facts has been made in this affidavit. We, XXXX XXXX XXXX and XXXX XXXX, do fully attest to the verity of all information in this Affidavit.
Square Inc .
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX
|
| 01/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
On XX/XX/XXXX, someone called my son and said that they were from CASH APP and there was some fraudulent activity reported and they needed some information from him to verify the activity. He gave them some information ( I do not know exactly what it was ) but within minutes they had 7 withdrawals from his account to people he did not know. They were : {$10.00} ( XXXX XXXX ) {$100.00} to XXXX XXXX ( XXXX XXXX ) ( $ XXXX ) {$450.00} to XXXX XXXX ( XXXX XXXX ) {$470.00} to XXXX XXXX ( XXXX XXXX ) ( $ XXXX ) {$480.00} to XXXX XXXX ( XXXX XXXX ) ( $ XXXX ) {$480.00} to XXXX XXXX XXXX ( XXXX XXXX ) ( $ XXXX ) {$480.00} to XXXX XXXX ( XXXX XXXX ) ( $ XXXX ) My son immediately realized he had been scammed and called XXXX XXXX XXXX and reported it. They said they would refund him the money and investigate.
The money did not appear in his account and he called again on XX/XX/XXXX. The bank said they had not completed a report but they would and they put the amount back in his account - {$2500.00} On XX/XX/XXXX, my son went to the store and when he came home, he said he had been scammed again. He was negative approximately {$2500.00}. When I looked at his account, it said dispute credit reversal. We called the bank and they said that they had investigated and it was a third party situation and the third party ( Cash APP ) had enough information to prove that they were valid transactions. ( How they could decide that those amounts in a matter of minutes were valid is hard to understand- but apparently, my son confirmed something and the numbers matched.
On XX/XX/XXXX, I went with my son to the bank- thinking that if I went in person it would help. I waited in the line because I was told the only way to speak to a manager is to wait in line for the teller. When we discussed the situation with her she said, The bank { where she was } does not handle fraud concerns and that it was already settled. She said the bank could not do anything about it and we had to take it up with the third party which was CASH APP itself. We asked, How do you get in touch with CASH APP- how did the bank get in touch with them? The teller said she did not know and that we should google the number for CASH APP Support. We went outside and my son googled CASH APP Customer Service Phone number ( see attached ) The man on the phone was apologetic that we had been scammed and said he would refund the money immediately. He asked for my sons CASH APP account information but was unable to deposit money into it because it had been closed down. He wanted to put it into my sons bank account but that was unavailable because it was in the negative. He told my son to go to the app store on his phone and download this XXXX XXXX app. He then said since I had a CASH APP account he could put the money in my account and then I could transfer to my son. He had me download the XXXX app. ( I often use team viewer and other apps at work where the other party can see what is on my computer and help so I did not think this was unusual ). The man said, OK we have to see if this works. He kept having me go through multiple steps and since I was not familiar with the CASH APP program, I was just following his instructions ; go to the clock on the far right, go to the profile on the top right, go to the symbol on the far left oh its not working- close the app and re- open. He said all these different things multiple times. He said he had to make sure he could deposit the money so he said go to the To space and type COI. He said this was customer assistance. He said type XXXX and hit send. He said then he would send it back to me to see if it worked. Whenever it failed, he said oh we would have to try again. He said type in XXXX - I said who is that? He said it was a representative at CASH APP. He kept doing this telling me what to do and back and forth. When I asked what we were doing, he said you want to get the money back dont you? What were the amounts that were taken? I gave him all the details. Then he asked what my routing number was. I said I didnt know off hand. He said to go to my bank app - I do not know if I did when he was on my screen or not but then he said, Oh type in this number and it was my routing number he knew it. Then he had me type in my bank account number and I did.
At this point, I started getting nervous about why this was taking so long and why I was typing these things, he kept saying one more thing one more time. I went into the bank to ask for help. I had to wait in line again everyone in the bank could see I was very distraught- a woman let me get in from of her when I got to the teller she said were you the next in line? I said, No, she was but she let me ahead. She said, No, I have to take people in order. I went and sat down in a chair and started speaking very loudly on the phone asking why is he having me send to these people I dont know. He said they worked for the company and he was trying to help me. I said, No I am not sending to these people. He said, who else is on your CASH APP? I said, My daughter. He said, OK you trust her send the money to her to see if we can send it back to you. He had me send amounts to her and then he said call her or text her and tell her to send it back to you. I did this twice. I texted her and told her to send it back to me. She was in class and texted back- that she didnt think this was right why was I sending her this I said just send it back to me we are trying to get back the money that was taken from your brother. She did it a few times and then he said to do it again this time for {$990.00} and for {$700.00}. She started getting annoyed. The man kept saying just text her tell her one last time tell her to send it back right away. I said I dont think this is right He said well you called us we didnt call you. I said I want to speak to a manager. He got another man on the phone ; He started doing the same thing. I tried to get help again from the bank. They refused to get involved or even see what was happening. Finally, my boss and my daughter sent me links or messages that said there is no such thing as a phone number for CASH APP support - you can only get help through email. At this point, either the man hung up or we got disconnected. ( We had gotten disconnected twice and he had called back ) I went back to the bank and asked to speak to the manager. I said I wanted to close my accounts. The teller came back with 6 slips ( of the 6 accounts that I have ) and said you can close them all but two because there were pending issues. One was my account that had pending CASH APP Mya for {$990.00}, one for {$790.00} and one for {$700.00}. I knew these were not valid, but the person at the bank said we cant do anything until they clear. I said, But I dont want them to clear, they are fraudulent transactions. The bank representative said he couldnt do anything.
I called XXXX XXXX when I got home. After waiting XXXX minutes I spoke to someone explained what happened. She said she would stop my debit card and reissue a new one. She said probably the three pending CASH App charges would not go through. If they did to call back to XXXX.
Emails that I was able to see after this all happened I did not see this while I was on the phone with this man.
1. Cash App XXXX requested {$100.00} I sent XXXX $ coosed {$100.00} ( this was what was in my account ) I need this back 2. Cash App XXXX XXXX $ XXXX - sent me {$98.00} and then next it said failed.
3. Cash App {$550.00} to XXXX $ XXXX ( I didn't see this XXXX at the time or I would have hung up immediately ) 4. Cash App payment failed to XXXX.
5. Cash App XXXX XXXX requested {$420.00} for refund ( he was telling me to write in refund because I was getting the money back ) 6. Cash App I sent {$420.00} to XXXX XXXX for refund. ( $ XXXX ) 7. Cash App Email says Cash refunded request from $ XXXX " For your protection, your {$420.00} payment to XXXX XXXX was refunded, {$420.00} has been returned to your bank account and will be available Thursday '' ( I don't know what this means ) 8. Cash App you sent {$990.00} to XXXX XXXX XXXX ( This is my XXXX ) Completed amount.
9. Cash App payment from XXXX XXXX She sent the money back as requested.
10. Cash App XXXX XXXX requested {$990.00} from me ( XXXX XXXX XXXX ). I do not know who this is. I did not see this email until after I was off the phone.
11. Cash App - It says I sent {$990.00} to XXXX XXXX XXXX XXXX. I did not do this!
12. Cash App " you sent {$1400.00} to XXXX XXXX 13. Cash App XXXX XXXX Payment of {$1400.00} cash refunded to me. ( Email says, " For your protection, your {$1400.00} payment to XXXX XXXX was refunded, {$1400.00} has been returned to your bank account and will be available Thursday.
14. Cash App " you sent {$790.00} to MyaD '' 15. Cash App XXXX XXXX sent you {$790.00} 16. Cash App " you sent {$790.00} to XXXX XXXX '' 17. Cash App " XXXX XXXX requested {$710.00} ( XXXX XXXX ) 18. Cash App " XXXX XXXX canceled a request for {$710.00}.
19. Cash App " XXXX XXXX requested {$790.00} 20. Cash App " XXXX XXXX payment for {$790.00}.
21. Cash App You sent {$790.00} to XXXX XXXX XXXX. Cash App " XXXX requested {$700.00} 23. Cash App " You sent {$700.00} to XXXX 24. Cash App XXXX refunded. XXXX XXXX Request from XXXX XXXX {$700.00} cash refunded for your protection. For your protection, your {$700.00} payment to XXXX was refunded ; {$700.00} has been returned to your bank account and will be available Thursday.
25. Cash App " you sent {$700.00} to XXXX XXXX.
26. Cash App " XXXX requested {$700.00} '' 27. Cash App " XXXX XXXX sent you {$700.00} 28. Cash App XXXX request from XXXX XXXX {$700.00} XXXX refunded for your protection 29. Cash App XXXX XXXX XXXX requested {$700.00}. XXXX XXXX request for {$700.00}.
30. Cash App you sent {$700.00} to XXXX XXXX XXXX ( NO I DID NOT ) 31. Cash App XXXX XXXX XXXX requested {$600.00} XXXX XXXX 32. Cash App XXXX XXXX XXXX canceled a request for {$700.00} There were three pending transactions in my bank account. They were all to CASH APPXXXX XXXX one for {$990.00}, one for {$790.00}, one for XXXX XXXXI called the bank and told them to stop these but they went through to whoever was doing this. They did not go to my daughter XXXX. I called the bank back and told them these were fraudulent. I got a letter in return saying no errors had occurred. I can prove that these did not go to my daughter by showing her bank statements. I was able to find out from CASH APP that the first amount went to XXXX XXXX someone named XXXX XXXX XXXX . I do not know who this is. I was only able to find this out in an email that I received from CASH APP when I complained to them via email. I do not know who the other amounts went to- {$990.00} and {$790.00}. I sent several additional emails to CASH APP to find out about these two and only got cursory emails telling me how to protect my CASH APP account.
I appealed the decision that the bank made when it allowed the amounts to be deducted. They gave me a temporary credit on XX/XX/XXXX. However, on or around XX/XX/XXXX they sent a letter again saying they did not find any errors on the merchants part and they were withdrawing the amount they had credited.
So the bank will not credit me with the money I was scammed out of and CASH APP will not give me the money I was scammed out of- I appealed to the consumer protection division of the state but I was told this was not the correct avenue. I don't know where else to go with this. I know now that you can't talk to someone from CASH APP but I didn't know that then.
|
| 12/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX contacted me via a social media forum called XXXX XXXX. When he learned, I was planning to renovate my home, he advised me he was an experienced contractor and that could handle the job. In fact, he said my job was so easy and small that he would normally not accept such a job. He lied and said he had handled many jobs before ( up to three hundred ). He had a XXXX page for his supposed business, XXXX XXXX. On it were photos stolen from other pages/people and his former employers. He lied and said he had renovated 300 homes. He had actually only ever renovated ONE home, his father 's home, which he inherited upon his father 's death and " flipped '' to sell. He also told me he had worked with his " subcontractors '' for 30 years - that was also a lie. Most of them had never met him until this job ( and even they agreed that he had no idea what he was doing ). I signed a contract for {$74000.00} for all agreed renovations, with credit to me if I purchased any materials or paid for any labor directly. The first thing XXXX XXXX did BEFORE WE EVER SIGNED THE CONTRACT was to ask me for a check for {$10000.00}, claiming he had already spent {$10000.00} on material orders ( he had not, he had only spent slightly under {$3000.00} ). After I handed him the check, he went into my restroom, deposited it via remote deposit ( unbeknownst to me ), then came out and said that he didn't like to be paid with checks and asked if I would pay him with my debit card instead, via his Square XXXX ( which was registered as " XXXX XXXX, '' his supposed business ). I agreed and took the check back, tore it in two and placed it back in my check book. It was my understanding that he was not going to deposit the check. I even voided it in my check register. I paid him {$10000.00} via Square to his company, XXXX XXXX, not knowing he had surreptitiously also deposited the {$10000.00} check. I was shocked and dismayed to later see that he had deposited the check AND took {$10000.00} via Square. He only had the check in his hands for perhaps 15 minutes, never left my home with it, and handed it back to me advising that he had not cashed it. I tore it in two, saved it, and voided that transaction in my checking ledger. XXXX XXXX deposited all of my construction monies into his personal bank account, which is a violation of Texas law. He did not keep track of spending, nor did he provide receipts, but kept asking for more money. By now they had done demolition and much of my house had no walls, floors, sinks, toilets, etc. I kept paying because I had already invested so much, I was afraid to back out. We quickly surpassed the agreed {$74000.00} contracted agreement. XXXX XXXX NEVER issued me ANY invoices or change orders. I began to get suspicious when I paid him money to pay subcontractors or buy material and the subcontractors were never paid and materials never purchased. I had to pay subcontractors personally and also buy materials using my debit cards. He even bounced checks to subcontractors after I had paid him to pay them, because he had spent the money on himself. In total, I gave XXXX XXXX {$52000.00} - most of which he deposited into his personal checking account with XXXX XXXX XXXX XXXX. I do not know why he spent it on. At least {$23000.00} ( and likely more ) was never accounted for in any way. For at least that much money ( and likely more money, as he did multiple very devious things that led me to believe that even money that was allegedly accounted for was actually never spent on my home renovation. I paid XXXX XXXX for at least {$23000.00} in products and services that were never rendered ( and likely more ). Beginning on approximately XX/XX/2021, XXXX XXXX essentially stopped paying for anything. He also purchased materials with my money and then returned them and kept the money or credit ( and did not return that cash or credit to me or credit my account ). He also purchased materials with my money and then took them to his mother 's home ( where he lived ) and also used them on other unrelated projects ( like insulation or HVAC work for other clients ). This was witnessed by subcontractors. XXXX XXXX was extremely deceptive, evasive, and dishonest. When I confronted XXXX XXXX or asked for an accounting or receipts, he either accused me of being XXXX, made me feel guilty, became irate and threatening, or attempted to cajole and flirt with me. At one point he gave me a pair of XXXX with his photo on them, which made me extremely uncomfortable. He would also promise to provide receipts or accounting, but ultimately perpetually stall and evade doing so. Ultimately, I have already spent well over {$100000.00} on this project and will need about another {$50000.00} to complete and fix the mess that he left. Again, {$52000.00} of that went STRAIGHT TO XXXX XXXX. AND AGAIN, HE NEVER FINISHED THE WORK, HE JUST QUIT, LEAVING ME WITH NO MONEY AND ONLY 2 OF 7 ROOMS FINISHED. He also stole other things from me, including a television, a gold coin from my grandfather, and about {$8000.00} ( US value ) in foreign currency, as well as one XXXX package and one package from XXXX, XXXX, and XXXX. He also stole construction materials. Some of XXXX XXXX transactions were unauthorized completely ( like the check that he sneakily remotely deposited which I did not authorize him to deposit, in addition to multiple debit card transactions ), while other transactions were authorized but the monies were not spent on what we had agreed the monies were intended for ( he would buy items I had not authorized the purchase of ), and/or the services and products that I paid for via those transactions were never provided or rendered to me ( he simply stole the money, diverting it for his own use ). He also took money I paid or authorized payment of to pay subcontractors and then never paid the subcontractors, instead keeping the money for himself. XXXX XXXX made a total of {$30000.00} in charges on my debit card via his Square Application, using the name XXXX XXXX. XXXX XXXX is XXXX XXXX, and XXXX XXXX is XXXX XXXX. Again, ultimately, I have already spent well over {$100000.00} on this project and will need about another {$50000.00} to complete and fix the mess that he left. Of the {$52000.00} that went directly to XXXX XXXX, {$30000.00} was taken via his Square Application, and not all of those transactions were authorized, nor did I receive the services or materials that I paid for via those payments. Another {$10000.00} was taken via the unauthorized check. The remaining {$12000.00} was paid in cash payments ( he would demand cash and then was always with me when I withdrew such cash, so that he could take it immediately ), or via ATM withdrawals that he made himself from my account. You can tell that he did so because those withdrawals were made at banks I have never used before in my life, which are nowhere near my home- and surely security footage would show him doing so. XXXX XXXX NEVER FINISHED THE RENOVATION ON MY HOME, AS WHEN I REALIZED WHAT HE WAS DOING AND DEMANDED HE ACCOUNT FOR MY MONEY OR RETURN IT ( AND LATER REPORTED HIM TO LAW ENFORCEMENT ), HE QUIT THE PROJECT, FAILING TO REFUND ANY OF THE MONIES PAID, LEAVING ME WITH NO MONEY AND ONLY 2 OF 7 ROOMS IN MY HOUSE FINISHED. I HAVE BEEN LIVING IN A SMALL BEDROOM SINCE APPROXIMATELY XX/XX/2021, WITH NO KITCHEN OR MASTER BATHROOM AND MANY OF THE ROOMS IN MY HOUSE WITHOUT PAINT, FLOORS, DOORS, OR FIXTURES. He also stole other things from me, including a television, a gold coin from my grandfather, and about {$8000.00} ( US value ) in foreign currency, as well as one XXXX package and one package from XXXX, XXXX, and XXXX. He also stole construction materials. When I met XXXX XXXX, I had {$140000.00} in my bank account, and had additional deposits of over $ XXXX {$40000.00} during the 6-10 weeks we knew each other. I now have about {$100.00} in my bank account. XXXX XXXX saved my debit card information in his Square App and wrote down the code on the back without my knowledge or permission, so that he could make additional withdrawals without my presence or having my debit card in his possession. He also provided my debit card information to subcontractors, who then made purchases of which I have no idea were. And again, he withdrew cash from my account without providing materials or labor for those funds, or even telling me he was doing so. Eventually I took my debit card away from him I asked for it back long before I got it back. Then I reported him to local law enforcement from the parking lot of my local XXXX XXXX bank. XXXX XXXX also got onto my phone and attempted to enter my social media and other accounts. He watched me enter my code and later used it to get onto my phone. He also asked to use my laptop. I also found packages addressed to me which had been delivered to my home in XXXX XXXX vehicle and home. I am XXXX and XXXX. I have a severe brain injury. XXXX XXXX took advantage of this. I have lost my life savings. I am devastated. And I am not the first-person XXXX XXXX has scammed, nor will I be the last. He has been arrested and sued previously for theft and fraud and tax issues, and there are several reviews online that state he took money for repairs he never completed. And again, he was claiming unemployment the whole time he was working on my job ( in reality, he never did any actual work ), just shopped with my money. XXXX XXXX had no income during the time we knew each other. He was unemployed and claiming unemployment weekly - but had been denied and was waiting for an appeal hearing. I reported his unemployment fraud to the State of Texas. XXXX XXXX, doing business as XXXX, used my money as his own personal piggy bank, and when caught attempted to turn the situation around and make himself look like a victim. XXXX XXXX also forged my signature on an altered contract ( which can be easily proven as it was signed electronically from his home on a day I was not there and the signature looks identical to his own ), but also on credit card receipts when he made purchases using my debit card. XXXX XXXX also tried to pressure me into committing insurance fraud, saying if I did not agree to make false claims I would never get my money back and he would take half of any legitimate claim I filed ( after he caused approximately {$30000.00} of damage to my home and property and dog ). Again, when I met XXXX XXXX, I had {$140000.00} in my bank account, and had additional deposits of over $ XXXX {$40000.00} during the 6-10 weeks we knew each other. I now have about {$100.00} in my bank account. I have lost everything, my entire life savings, and so far, no one has been able to help me recover a single dime of my money. I have reported this to the local Attorney Generals office, to the local District Attorneys office, to the Federal Trade Commission, to the Better Business Bureau, to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, to the local XXXX, and to the Consumer Financial Protection Bureau, as well as to both my bank, XXXX XXXX, and to Square. Both XXXX XXXX AND Square have REFUSED to refund any unauthorized transactions and any and all transactions in which I never received the services or products I paid for. XXXX XXXX
|
| 10/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I spoke with representative XXXX regarding complaint XXXX. She advised that each company has to have an individual complaint. THIS COMPLAINT IS FILED AGAINST CASH APP. THE COMPLAINT DOES INCLUDE DUPLICATIONS CONTAINED WITHIN THE XXXX COMPLAINT. THIS IS DONE TO PROVIDE DETAILS FOR YOUR REPRESENTATIVES TO VIEW DURING THE PROCESS.
THIS IS NOT A DUPLICATE OF COMPLAINT XXXX.
There are two companies involved in this complaint. Complaint XXXX was filed against XXXX. Complaint XXXX was filed against Cash App.
The duplicate content is the result of dealing with both companies and XXXX as well as Cash App dealing with one another.
Here are the details : I BELIEVE CASH APP & XXXX TO BE EQUALLY LIABLE. THESE TWO COMPANIES & THE REPRESENTATIVE ( S ) FAILURE TO COMMUNICATE AND WORK TOGETHER [ AS ELUDED TO IN THE RESPONSE ] RESULTED IN A FRAUDULENT TRANSACTION BEING DEBITED FROM MY ACCOUNT.
CASH APP REPEATEDLY STATES THEY REACHED OUT TO XXXX & ADVISED THAT THE XXXX XXXX TRANSACTION WAS SUSPICIOUS & POSSIBLY FRAUDULENT. THE CASH APP THAT WAS OPENED DID NOT HAVE PERTINENT PERSONAL INFORMATION PROVIDED TO CONFIRM THE IDENTITY OF THE INDIVIDUAL SETTING UP THE ACCOUNT. THIS IS BECAUSE I DID NOT OPEN THE ACCOUNT AND THERE IS NOT A XXXX ACCOUNT IN MY NAME. CASH APP REPRESENTATIVES & XXXX REPRESENTATIVES CONFIRMED THEY WERE WORKING TOGETHER TO SUCCESSFULLY RESOLVE THE MATTER.
XXXX HAS CONCEDED TO INCONSISTENT COMMUNICATIONS REGARDING DIRECT COMMUNICATIONS WITH MYSELF & WITH CASH APP.
CASH APPS REPRESENTATIVE ( S ) CONCEDED IDENTICAL ERRORS.
THERE ARE MORE THAN 50 COMMUNICATIONS, WITH EACH COMPANY, AVAILABLE FOR REVIEW. I AM CONFIDENT A DEBACLE AMONGST BOTH COMPANIES WILL BE THE CONFIRMED. AGAIN, I HAVE MANY, MANY, MANY PAGES FOR REVIEW, AS I KEEP EVERYTHING. THIS INCLUDES COPYING & PASTING SITE COMMUNICATIONS.
CASH APP RECEIVED A SITE COMMUNICATION INCLUDING THE FOLLOWING.
On Thu, XX/XX/2021 at XXXX XXXX, XXXX XXXX XXXX XXXX XXXX wrote : Hello XXXX, Thank you for contacting the XXXX XXXX of XXXX. I am part of the Corporate Response Team and I will be assisting you with your concern.
I understand that you have concerns with your recent dispute claim outcome. I spoke with you briefly before regarding this matter.
Please let me know the most convenient time to call you to resolve your concerns.
Thank you, XXXX XXXX Customer Experience Team Customer Experience Analyst XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX Original Message...
From : XXXX To : XXXX Cc : XXXX Subject : URGENT MATTER : Cash App Ref [ XXXX : ref ] & XXXX XXXX Claim XXXX Sent : XX/XX/2021 XXXX Hello, I have spoken with multiple representatives from both companies, in an attempt to resolve this matter. Prior to this week, each company directs me to the other company or states it was somehow an authorized transaction or error on my part.
After receiving advice from those more educated in such matters than myself, I am confident that the return of the {$500.00} is right and just.
A basic summary of these events include this summary : On XXXX, I identified a {$500.00} fraudulent transaction that was in PENDING STATUS. I IMMEDIATELY called XXXX XXXX to report this transaction. I was told, by representative XXXX, that a dispute can not be processed while the activity is in Pending Status. I was instructed to call back the next morning, which I did as well as sending communication through the secure messaging center the same day of the transaction.
I've provided documentation, confirmed that I knew no one by the name noted on the document and advised that I do not have a XXXX XXXX account. I also relayed no knowledge of how someone obtained any of my personal information.
**Cash App & XXXX XXXX representatives have provided multiple responses regarding review ( s ) of available information over an extended period. As recently as 7 days ago, I was told by Cash App representative ( s ) that the monies would be returned to my XXXX XXXX account. As of today 's date there has been no credit. ** I have been patient and professional throughout this process. However, the return of these funds has become crucial for all the reasons previously relayed to both companies.
**XXXX XXXX and Cash App representative ( s ) state coordinated efforts were immediately implemented. Cash App representative ( s ) state they pulled the {$500.00} as soon as they were notified by XXXX of a suspicious & potentially fraudulent transaction. No one from either company provided me with this information prior to the beginning of this month.
**As Cash App secured the monies ( per two representatives ) vs making the payment while working with XXXX XXXX, the only relevant issue is why has the {$500.00} not been credited back to my XXXX XXXX account during the last three months?
**The correspondence has been well documented via emails, secure messaging and audio recordings. I'm confident my frustration is understandable.
My hope is this will be resolved and the monies credited back to my account within 72 hours.
I have dismissed recommendations that include reporting the incident to applicable entities, such as the XXXX as well as sharing my view of the events on all social media and website options that provide platforms for such experiences. I simply don't feel that approach provides a win/win for anyone. As previously stated, I prefer to maintain relationships with both companies. A mistake is a mistake and doesn't necessarily equivocate to a level of incompetence.
Please advise as to the status of the {$500.00} being credited back to my XXXX XXXX account.
Sincerely, XXXX XXXX XXXX ****************************** I BELIEVE CASH APP & XXXX TO BE EQUALLY LIABLE. THESE TWO COMPANIES & THE REPRESENTATIVE ( S ) FAILURE TO COMMUNICATE AND WORK TOGETHER [ AS ELUDED TO IN THE RESPONSE ] RESULTED IN A FRAUDULENT TRANSACTION BEING DEBITED FROM MY ACCOUNT.
CASH APP REPEATEDLY STATES THEY REACHED OUT TO XXXX & ADVISED THAT THE R SAYLORS TRANSACTION WAS SUSPICIOUS & POSSIBLY FRAUDULENT. THE CASH APP THAT WAS OPENED DID NOT HAVE PERTINENT PERSONAL INFORMATION PROVIDED TO CONFIRM THE IDENTITY OF THE INDIVIDUAL SETTING UP THE ACCOUNT. THIS IS BECAUSE I DID NOT OPEN THE ACCOUNT AND THERE IS NOT A XXXX ACCOUNT IN MY NAME. CASH APP REPRESENTATIVES & XXXX REPRESENTATIVES CONFIRMED THEY WERE WORKING TOGETHER TO SUCCESSFULLY RESOLVE THE MATTER.
XXXX HAS CONCEDED TO INCONSISTENT COMMUNICATIONS REGARDING DIRECT COMMUNICATIONS WITH MYSELF & WITH CASH APP.
CASH APPS REPRESENTATIVE ( S ) CONCEDED IDENTICAL ERRORS.
THERE ARE MORE THAN 50 COMMUNICATIONS, WITH EACH COMPANY, AVAILABLE FOR REVIEW. I AM CONFIDENT A DEBACLE AMONGST BOTH COMPANIES WILL BE THE CONFIRMED. AGAIN, I HAVE MANY, MANY, MANY PAGES FOR REVIEW, AS I KEEP EVERYTHING. THIS INCLUDES COPYING & PASTING SITE COMMUNICATIONS.
CASH APP RECEIVED A SITE COMMUNICATION INCLUDING THE FOLLOWING.
On Thu, XX/XX/2021 at XXXX PM, XXXX XXXX XXXX XXXX XXXX wrote : Hello XXXX, Thank you for contacting the XXXX XXXX XXXX XXXX. I am part of the XXXX XXXX XXXX and I will be assisting you with your concern.
I understand that you have concerns with your recent dispute claim outcome. I spoke with you briefly before regarding this matter.
Please let me know the most convenient time to call you to resolve your concerns.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX p ) XXXX A Global XXXX XXXX XXXX Original Message...
From : XXXX To : XXXX Cc : XXXX Subject : URGENT MATTER : Cash App Ref [ XXXX : ref ] & XXXX XXXX Claim XXXX Sent : XX/XX/2021 XXXX Hello, I have spoken with multiple representatives from both companies, in an attempt to resolve this matter. Prior to this week, each company directs me to the other company or states it was somehow an authorized transaction or error on my part.
After receiving advice from those more educated in such matters than myself, I am confident that the return of the {$500.00} is right and just.
A basic summary of these events include this summary : On XXXX, I identified a {$500.00} fraudulent transaction that was in PENDING STATUS. I IMMEDIATELY called XXXX XXXX to report this transaction. I was told, by representative XXXX, that a dispute can not be processed while the activity is in Pending Status. I was instructed to call back the next morning, which I did as well as sending communication through the secure messaging center the same day of the transaction.
I've provided documentation, confirmed that I knew no one by the name noted on the document and advised that I do not have a XXXX XXXX account. I also relayed no knowledge of how someone obtained any of my personal information.
**Cash App & XXXX XXXX representatives have provided multiple responses regarding review ( s ) of available information over an extended period. As recently as 7 days ago, I was told by Cash App representative ( s ) that the monies would be returned to my XXXX XXXX account. As of today 's date there has been no credit. ** I have been patient and professional throughout this process. However, the return of these funds has become crucial for all the reasons previously relayed to both companies.
**XXXX XXXX and Cash App representative ( s ) state coordinated efforts were immediately implemented. Cash App representative ( s ) state they pulled the {$500.00} as soon as they were notified by XXXX XXXX of a suspicious & potentially fraudulent transaction. No one from either company provided me with this information prior to the beginning of this month.
**As Cash App secured the monies ( per two representatives ) vs making the payment while working with XXXX , the only relevant issue is why has the {$500.00} not been credited back to my XXXX XXXX account during the last three months?
**The correspondence has been well documented via emails, secure messaging and audio recordings. I'm confident my frustration is understandable.
My hope is this will be resolved and the monies credited back to my account within 72 hours.
I have dismissed recommendations that include reporting the incident to applicable entities, such as the XXXX as well as sharing my view of the events on all social media and website options that provide platforms for such experiences. I simply don't feel that approach provides a win/win for anyone. As previously stated, I prefer to maintain relationships with both companies. A mistake is a mistake and doesn't necessarily equivocate to a level of incompetence.
Please advise as to the status of the {$500.00} being credited back to my XXXX XXXX account.
Sincerely, XXXX XXXX XXXX
|
| 01/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
Requested refund for scam charge of {$1200.00}.
We purchased a puppy from them off of XXXX. https : XXXX We paid {$1200.00} and dog has several birth defects. I looked up and the individual has no license that I can find for Texas. The vet stated that the dog has a birth defect hernia and small nasal passages. This something that a vet and breeder should have identified prior to sale. I paid via CASHAPP to XXXX XXXX at $ XXXX I have contacted the breeder at the provided phone number XXXX and have not received a response. I contacted CashApp, and they stated to request a refund from the vendor but stated they will not assist outside of the request. The vendor has not responded to my text or cash app request. This vendor is not in compliance with Cash Apps Terms and Conditions and operating as a business under a individual users account.
CashApp Vendor First of all, the Vendor that used the CashApp application is fake and not an authentic company or vendor with CashApp. The transaction was a scam conducted through a secure banking transaction via CashApp. CashApp has the contact information and banking information for both the Seller/Vendor ( XXXX XXXX ) and the customer, myself. Upon investigated it was determined by me and the Texas Department of Licensing & Regulation that XXXX XXXX is not a licensed breeder in the state of Texas. In fact, the contact information provide is fake. The phone number and email provided are not genuine contact information.
At this point, I have no way of contacting CashApps vendor.
CashApp responses Denied request to work with a single representative At this point, CashApp has randomly provided me with 20 different representatives. Every response is from a different representative who is looking at my case for the first time. I have provided the emails in my documentation but so far, the names are XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX.
Closing Case CashApp continues to close my case without resolution just to clear their active tickets. My cases have been closed 3 times without any assistance or help with the fraudulent scam charge.
Unable to Open Cases At this point, I am unable to open any more cases on the issue. CashApp has locked my ability to open any new tickets and will no longer address the issue with me.
CashApp Solution CashApps solution to this point is to contact the vendor to resolve the dispute using the refund function and offline from CashApp. This is solution is not feasible as I have stated above and indicated with CashApp several times. I can not contact the Vendor because the contact information that I have is fake. Instead, CashApp has all of the Vendor contact information and has not provided due to privacy issues. More importantly CashApp has failed to get involved to help dispute an issue between a Vendor and Customer using their claimed secure transaction application.
Terms of Service CashApp has now resulted to the legal response of provided the correct information for this issue, consistent with our Terms of Service. This is the only response that CashApp will use at this point. I see that it is consistent with a large number of complaints with the XXXX XXXX XXXX. It is clear, that CashApp has no intent on fixing the issue.
I am not a lawyer and can not get into a legal debate with CashApp. Instead, I am trying use the services of XXXX to help mitigate the issue at hand. With that being said. CashApp has failed to outline how they have provided the correct information that is consistent with their Terms of Service. Therefore, I have outlined below how CashApp has failed their commitment to me as a customer.
1. General Terms of Service CashApp Account : Section III.1 Cash App Account This section states that each participant in CashApp You represent and warrant that you own the email or mobile phone number you register with and all information entered or collected in the course of creating your Account and any information you subsequently add or update from your settings ( Account Information ) is true and accurate. I have provided such information ; however, the Vendor used a fake phone and email and has violated this clause. If the email and phone number that I provided does not match the CashApp records, then the Vendor in fact has violated the CashApp terms. CashApp should get involved as indicates further that CashApp has the authority to validate the identity of all registered parties.
CashApp Account : Section III.4 Unauthorized Transaction This section states We will protect you from Unauthorized Transactions in your Account. When this protection applies, we will cover you for the full amount of the Unauthorized Transaction. This transaction is not authorized, and it was a scam transaction. CashApp should get involved and issue a full refund as promised.
CashApp Account : Section III.7 CashTags This section states Your Cashtag must accurately and truthfully represent your business or personal identity. You may not select a Cashtag that misleads or deceives others as to your identity or creates an undue risk of chargebacks or mistaken payments. The Vendor clearly violated this clause in that they used a Cashtag that deceived me into thinking they were a legitimate business that was previously vetted by CashApp.
CashApp Account : Section III.8 Sharing of Your Information This section states We will share Account Information and transaction information, including your name, the amount, and a description, with the other party to your transaction and in accordance with our Privacy Policy. The privacy policy goes further to state that, We may share the personal information described in the Information We Collect About You section with the following categories of service providers and third parties : With other users of our Services with whom you interact through your own use of our Services. For example, we may share information with your customers when you make or accept a payment, appointment, or money transfer using our Services. I have requested the Seller contact information on many cases and CashApp has refused to provide anything. This is a violation of CashApp agreement with me as a Customer.
Peer to Peer Service : Section V.8 Invalid P2P Payments This section states If you receive a P2P Payment and we later determine in our sole discretion that the P2P Payment was invalid for any reason, you hereby authorize us to move funds from the applicable Eligible Transaction Account or Eligible Credit Account in an amount equal to the P2P Payment. You acknowledge and agree that we will not be liable in any way for any P2P Payments that you may receive, regardless of whether you authorized the Sender to send them to you. If this is considered a P2P Payment, then it is invalid and CashApp should reverse this charge as the Seller was operating a business under a private account.
Cash for Business : Section VII.1 Transaction Processing for Sellers of Goods or Services This Section states In connection with the Payment Services ( as defined in the Payment Terms ), you authorize us to act as your agent for the purposes of holding, receiving, and disbursing funds on your behalf. Once you have created an Account you will be able to accept payments from Cash App users for the sale of goods and services. We will, acting on your behalf, facilitate the processing of such payment transactions. We will charge you a fee for doing so. Payments from your customers, less our fee, will be deposited to your Cash App Balance. You acknowledge and agree that you may not have all features and functionality of a standard Square Account. To protect the integrity of the system and reduce risk that a transaction may be reversed or charged back to your Square Account ( a Chargeback ), in some cases where we reasonably believe a Chargeback is likely, you also direct and authorize us, as your agent, to void the transaction, rather than hold funds as described in the Payment Terms. It is clear that the Seller violated the CashApp Terms of Service by operating a Business under a Personal account. This was a business transaction. I do not know the Seller, and I have no way of contacting them. CashApp should step in and conduct a Chargeback simply because the Seller violated CashApps Terms of Service.
Cash for Business : Section VII.2 Purchases from Cash for Business Sellers This section states In the event you are entitled to a reversal, refund, chargeback, or other adjustment associated with any purchase you made through Cash for Business, you also authorize a credit to the applicable Eligible Transaction Account or Eligible Credit Account to accomplish that transaction. Do to the fact that I have no way of contacting the Seller and can not resolve this issue Offline, then I am entitled to a chargeback on my VISA Debit Card. A refund must be issued.
Other Legal Terms : Section VIII.1 Recovery of Funds This section states You authorize Square to recover funds from you in accordance with these Service Terms and any other agreement you have with us, including if you owe amounts to us or for reason of fraud or illegal activity. This transaction was fraudulent and a scam. CashApp needs to reverse the charge.
Summary There are a few key points to take away : 1. The CashApp Vendor or Business is fake and not properly registered with the State of Texas of CashApp as a legitimate business. The transactions in question are a scam.
2. CashApp has failed to provide adequate support under their own Terms and within a general reasonable response expected by an institution conducting secure banking transactions.
3. CashApp continues to bounce me around between different service representatives. Does not have a reliable phone number to call for support and has completely blocked my ability to file claims at this point.
4. I have pointed some areas where the Terms of Service has been violated without outlining all of them. CashApp has not addressed these issues and now provides only pre-fabricated standard response.
|
| 04/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
The fraudulent agency is Square located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX ; ( XXXX ) XXXX or XXXX.
I own a XXXX XXXX in FL. While my XXXX bank account is not with this agency, I have been a customer of theirs since XXXX, utilizing them as my debit/credit card processor for payments from my clients. Each time we run a client payment at my XXXX, Square then deposits the funds into my separate banking institution, a different company, the next business day. Until this past month, I have never had an issue with this company.
On XX/XX/XXXX, an unknown individual " allegedly '' compromised my Square login information and attempted to " key in '' a XXXX credit card charge in the amount of {$2800.00} at XXXX ; card # ending in XXXX, Square " authorization # XXXX XXXX XXXX. This would be an unknown card holder to us and we did not run this transaction. Most of our transactions are in the amount of $ XXXX {$190.00} for a week 's XXXX fees or the equivalent for a month 's XXXX fees ( most clients pay by the week only ). Square put a notation of this " fraudulent '' transaction on my Dashboard page with them, however, they failed to notify me via email ( or phone call ), which is how they have always communicated with me in the past. I am not in the habit to view notifications in the Dashboard because of this and therefore was not aware of this " transaction '' until XX/XX/XXXX when I began to investigate why I had not received any of my deposits from my clients. I typically am notified via email immediately each time I or my staff run a client 's card. When it suddenly occurred to me on XX/XX/XXXX that I was missing funds, that is when I learned about the following story : On XX/XX/XXXX, the above referenced cardholder apparently disputed the false charge and the notice on the Dashboard acknowledges that the cardholder had no knowledge of the " authorization. '' This was definitely not a client of mine. I can see the time, the date, the amount, the last 4 digits of the card and type, as well as Square 's authorization code. Like I stated, no notification was provided to me by Square. On XX/XX/XXXX, a similar " transaction '' was keyed in for {$2800.00}, oddly {$2.00} less. This card was a Visa ending in XXXX at XXXX, authorization # XXXX, XXXX XXXX. Again, this transaction was disputed by the cardholder. Again, no notification to me from Square.
As a consequence of these " disputes, '' Square then, it appears, " held '' all of my legitimate credit/debit card payments from my clients through the remainder of the month -- until I became aware and forbid my staff from taking any more payments this way until the matter was resolved.
I made contact on XX/XX/XXXX with a woman by the first name only of " XXXX '' at Square. XXXX assured me that she " would escalate a report with Square 's Fraud Dept. and that I could expect a return call or email ASAP, however that it " could take up to 7 business days. '' I called the following day, XX/XX/XXXX, anyway to see if there had been any updates yet and to relay that the matter HAD to expedited as I had payroll coming out of my bank account that Thursday and that would put me in a huge deficit. Again, I was reassured that they were " diligently working on it and would contact me ASAP. '' In a subsequent call I placed later on that same day, I was informed by a very " helpful '' individual at Square who provided the following update, after first confirming that I had no XXXX XXXX XXXX accounts ( hmmm ... .why do you ask when your agency knows very well who I bank with? that never occurred to me ask, though ) : " It appears that someone has attempted to open 4 different bank accounts in your name, but not your Social, with XXXX XXXX. One, ending in the last 3 digits, the only numbers available for me to see, are XXXX. This account was successfully opened with WF and all of some of your transactions from your clients were rerouted to this bank account. 2 of these accounts ending in XXXX and XXXX respectively are in incomplete status of opening ; the 4th ending in XXXX was either terminated or declined, we can not see. '' Interesting. Again, I was assured that I would be contacted ASAP pending completion of the " investigation. '' I was sweetly " advised '' to put a fraud alert on my Social " just in case. '' Which I immediately did, however, my guess now is that was simply a ruse by Square to make it appear that they were being proactive and helpful.
As a consequence, I had to borrow money from my beloved XXXX-year-old mother-in-law in order to pay my teachers that week their well-deserved money.
No reported activity has been made using my Social ( which Square does have access to ).
i immediately contacted the Fraud Dept.at XXXX XXXX. The " information '' provided by Square with those numbers and a search of my name revealed no accounts, but they initiated their own investigation. They confirmed for me this morning that upon full investigation there were NO accounts established under my name, my address, my Social or other " ID. '' While accounts can be initiated online, documentation of such would have been mandated in order to complete the opening of said " accounts. '' I next contacted the Fraud Dept. of my bank and I then went in person to my local branch and no fraudulent attempts had been made on the business account that they could determine. I could not close the account as I had payroll and other bills pending yet. As of today still no fraudulent activity has occurred with my bank account. Again, this " activity '' was limited ONLY to Square.
I then filed a report with the XXXX XXXX County Sheriff 's Dept. in FL to begin establishing the necessary paper trail.
8 days go by and no return call or email from Square surprisingly, so I called them on the afternoon of Friday XX/XX/XXXX. The gentleman, whose name I did not get, stalled me for quite some time claiming that he was " communicating with their Fraud Team via email and that they were probably backed up as it was taking some time to get a response. '' He would periodically put me on hold and " check back in with to see if I was still patiently waiting. '' You bet I was! At last, he apologized and stated that someone would reach out to me before XXXX Central, my time, as they would be open until then on the East Coast. Surprisingly, no such return call or email.
On Monday XX/XX/XXXX, I began trying to reach Square again, to no avail. To press any prompt on their system results in nothing but frustrating circles and dead ends. To " press 9 to speak to a CSR results only in the automated response of " I see an account associated with your phone number that is currently under review. We are diligently working on it and will get back to you as soon as the process is complete, '' then it " politely '' disconnects without ANY opportunity whatsoever to speak to a live individual. No matter how many times one might relentless call. Any attempts to respond to their prompts on their website of an alleged live CSR is nothing more than communicating with a computer bot that does not " recognize your inquiry, '' nor does it recognize profanity, evidently. : ) During the phone game, my husband then started his search and last night is when it hit us fully that we were not victims of an outside electronic hacker as Square had " determined. '' Rather, Square is the REAL CRIMINAL. We discovered that they are in serious financial trouble and that there are thousands upon thousands upon thousands of similar horror stories for other unsuspecting small businesses ( they only deal with small businesses, no large corporations -- wonder why? to avoid their large legal teams, hmmm?? ). Likewise, there are thousands and thousands of complaints on the XXXX. Folks are complaining the same types of theft via Square and others, some small amounts, some major.
The end result is many of these businesses were forced to close their doors because of this as they were still, like us, reeling from the pandemic losses. In our case, we are also still suffering from the ramifications of Hurricane Sally and the destruction of the XXXX XXXX XXXX which has put a great many of our former customers out of work. No customers, no income for our teachers. We take no money ourselves from the XXXX as we live off of both mine and my husband 's XXXX checks. He is XXXX from XXXX and I have XXXX XXXX XXXX XXXX. Nice, huh?
Today I am in process of filing every report under the sun to every possible agency that I can -- the FTC, the FL and the CA Attorneys General, The Consumer Finance Protection, the XXXX, you name it. If I have to hold a National Press Conference with all the big news agencies, by all that is Holy, I shall indeed.
PLEASE HELP RESTORE THE VICTIM 'S MONEY AND HELP US ALL TO PREVENT LOSING THE BUSINESSES THAT WE HAVE GIVEN MORE THAN OUR FAIR SHARE OF OUR BLOOD, SWEAT, AND TEARS TO BUILD.
May God bless and protect every single victim of Square.
Thank you, XXXX XXXX
|
| 08/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I had sufficient funds on my Cash App account ( more than {$420.00} ), and because of an urgent situation, I needed to withdraw cash from this account at an ATM in the amount of {$400.00} on Thursday, XX/XX/XXXX. So off the ATM I go.
Upon arriving at the drive-up ATM around XXXX XXXX CST on the XX/XX/XXXX ( located at my personal and local XXXX XXXX branch ), I went through the normal process as one does initiate and execute a cash withdrawal from an ATM using my Cash App Visa card. During this transaction I had subsequently requested a receipt to be printed for my record keeping upon successful completion of this transaction and anticipated dispersement of those funds. All as fine and normal as it usually goes for this sort of transaction, and there was no activity to have occurred to indicate a problem, error, or issue with my transaction and ability to have it processed by this particular machine. So after submitting the request for cash in the amount of {$400.00}, agreeing to accept the additional fee of {$3.00} for using a non-bank atm for this service, then waiting for the money to dispense from the little doors while listening the machine as it processed this transaction the atm screen suddenly the cut to black, then restarted to the standard welcome message it greets one with when before they enter their card to initiate a transaction. No receipt popped out, nothing. Right before this occurred I was directed, however, to remove my card from the machine before it released the money, which I complied with. Anyway, this happens, and I'm expecting the doors to open regardless because my money should be ready and available now that the transaction successfully processed. But the doors that dispense the money didn't open, nor did a receipt pop out. However, I immediately received both a text message and email confirmation ( time stamped at XXXX XXXX CST ) from Cash App confirming that this transaction had indeed been successfully processed, in addition to the {$3.00} ATM fee.
But that's the problem. I wasn't dispensed that cash. The transaction went through successfully, but that ATM never rebased the physical cash to me. Frantic, I parked my car and ran into the bank lobby ( as the atm was a drive-thru version ) to hunt down a staff member to help me figure out what went wrong and thereby fix the issue so I could get my cash that failed to appear. So I found an employee, who after explaining what had happened at the atm outside, went out to look at the machine and investigate. Several minutes later he returned, only to report back to me that from what he was able to conclude, this error was not a result of a malfunction or error with the ATM itelsef, but instead a processing error that transpired during the transaction, and because of that, and since the funds were not XXXX funds using a XXXX debit card to withdraw, my only course of action to recoup this money was to contact the issuer of the card and source of those funds : Cash App. I couldn't believe my ears. First, that this wasn't an ATM malfunction ( it was not ), but more so that XXXX literally could not and would not do anything more to assist because it literally had nothing to do with them or their services ( which I understand completely ). But how does this happen, and why?! And why now?! So as he recommended, while still in the bank lobby, I get my phone open the App, and proceed to locate Cash App 's contact information to immediately call so that action could proceed immediately to resolve and rectify this situation.
As a result, there was nothing the bank could do, and I was directed to contact Cash App immediately about the whereabouts of this money. Frantic, I went to find the contact information for this company, and to my horror there isn't really any aside from the option to either text or email their support team. I was absolutely stupefied to learn of this, because how would one get any action taken on situations like the current one I'm in without talking to a live person? So with no other choice but those two options, I sent the Cash App a message via text and email to their Support detailing the incident outlined above. What I received only added to my level of horror and incredulousness - a canned response to both messages that they would look into it and I would hear back in about ten business days or so. No ticket number, no request for additional information - NOTHING.
So here I am eight business days later ( XX/XX/XXXX ), still without that {$400.00} in cash I expected to received ( plus the additional {$3.00} ATM fee ) so that I could tend to the urgent situation that had arisen that day thereby requiring my need of those funds immediately in order to resolve. So I'm not just still out of that {$400.00}, but my situation went from urgent to emergency, and I'm in a very bad, very very bad financial predicament as a result because the only funds available to me failed to materialize for reasons I don't understand or know.
And in these past eight days I have not received one email, one text message, one phone call, or one attempt by Cash App Support to provide me with details about what happened, why, and the actions they would be taking immediately in order to rectify. I have received no follow-up, and I have since reached out several times since the XX/XX/XXXX with inquiries about this problem, only to be further stonewalled and ignored. Aside from their canned, boilerplate and obviously vaguely worded emails that were received immediately after submitting a request for support on the XX/XX/XXXX by Cash App, I have not heard or been provided with any form of communication to indicate there is action on their end being taken in this matter. I have no ticket or incidence number from my o initial support request made via text and email on the XX/XX/XXXX, and I do not receive any type of acknowledgment to my subsequent inquiries made between then and today, XX/XX/XXXX. I have also not been contacted or asked by Cash App to provide additional details of the incident that can prove useful or helpful in their investigation of events here. LITERALLY NOTHING. NOT ONE WORD. NOTHING.
This can not possibly be legal, right?! Unfortunately, I suppose it is. Now it has been over six business days, and despite multiple attempts via email, XXXX ( to their XXXX XXXX handle ) and text to get an update, and despite contacting XXXX XXXX XXXX as they are part of the Cash App credit card puzzle - and who filed a ticket requesting to follow up with an update to me with Cash App Support ( which was the only action they could take in their position and role as business partners with Cash App ), and despite returning to my XXXX bank and the scene of the incident a week later ( XX/XX/XXXX ) to appeal to the Branch Manager ( XXXX XXXX ) if there could be anything done on their end, who then himself attempted to find ways to get resolution for this, and timely resolution at that, THERE HAS BEEN NO UPDATE, NO REFUND OF FUNDS, NO CREDIT OF FUNDS, NO COMMUNICATION, NOTHING. ABSOLUTELY NOTHING.
This is not Cash App 's normal complaint of basic human stupidity for getting scammed for goods and services then realizing you got screwed. This was the processing and transaction of several hundred dollars that failed to dispense as they should have. This was not do to insufficient funds, ATM malfunction, or anything else. It happened because of something glitching on Square/Cash App 's end, and to put it lightly, I have little faith any action has been taken at all on their end to look into and resolve this, because it's not that uncommon of an incident to occur, but it shouldn't take longer than a week to resolve between parties. And at the very least provide an update response. NOTHING. How is that not theft and fraud? Worse yet, when reading through all their disclosures to try to figure out who else to contact to get involved with resolving this expeditiously, every phone number listed in their legal and financial disclosures, with exception for the phone number for XXXX XXXX, were dead numbers. Square 's number? Dead. Cash App 's number? It tells you to go submit a support request online of via the app. The number listed on my bank statement for the transactions to transfer money into my account a few days before this incident? Dead. How this company was given the legal go-ahead is beyond me. And then I learn they're not FDIC insured. GREAT.
Meanwhile, I'm literally XXXX up the creek, cashless, in an even worse financial position because of this, and who knows when they'll get around to resolving this, or at what rate. AND WHERE THE XXXX IS MY {$400.00}?!?!?! Unbelievable. I '' ll be filing complaints with every agency, both state and federal, detailing this incident and their incompetence in providing error resolution.
|
| 03/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/XXXX I received {$210.00} from a client and shortly after my cash app account was hacked. Cash was requested and sent to an unknown/unauthorized person. After receiving the money from my client a request of {$210.00} was requested from a name similar to the person that sent the cash. Cash app denied that request as suspicion fraud. Minutes later another request was made and was accepted and sent out from my cash app balance. Shortly after there was another request for {$1400.00} that was denied by cash app. There was a request to send me {$500.00} from an unknown person that was denied and lastly there was a request for {$1500.00} with the title rent that was accepted and came out of my bank account via cash app. I never pay my rent via cash app and my rent varies monthly due to utilities. After discovering the issues I had with cash app I put in a complaint via the app and contacted my bank. I then started investing deeper and noticed I had a text message and emails from cash app about my code being requested. I also noticed that my email account had been hacked and the thieves forwarded the email with a code to themselves.
I Submitted request for refund via the app on XX/XX/XXXX.
They replied on XX/XX/XXXX Hi Thanks for reaching out. Cash App has the highest commitment to the security of all our customers ' accounts. For that reason, payments are subject to review, and occasionally a payment is returned to the sender.
Keep in mind that declined payments may result in a pending charge on the senders bank statement, but these should disappear in a few business days.
Please note, either party can affect the processing of a payment. If you would like to know more, you can review Cash App 's Terms of Service and Payment Terms.
Please let us know if you're still experiencing issues so we can look into this further.
Cash App Support ref : XXXX : ref XX/XX/XXXX Cash app emailed me : Hello I appreciate your patience while waiting for our response. My name is XXXX and I'll be taking care of you from here. Thank you for getting in contact with us. I understand that you are inquiring about your account being hacked. I know how confusing this could be. I'll be happy to check and shed some light on it for you.
We did not receive complete answers for each question. Without these answers, we can not file your claim.
To begin our investigation, youll need to provide a complete answer to each of the following questions : 1. What is your legal name and email address and/or phone number linked to the account associated with the 'unauthorized ' activity?
2. What is the date/time and amounts for the transactions that you believe are in error, and why do you believe they were unauthorized?
3. Were you instructed to download any other apps other than Cash App to access the account in question?
4. What is the make and model of the device ( s ) you were logged into when the transactions took place?
5. Which city & state were you in when the transactions took place?
6. Did you forward or provide any account access information to a third party?
We will review your account as soon as we receive this information.
Cash App Support does not have a phone number to call at this time. We will never ask you to provide your PIN, send a payment, add funds to your balance, make a purchase, or complete a " test '' transaction of any kind.
Thanks for all your help, Ill keep an eye out for your response.
Stay safe and have a wonderful day!
Kind regards, XX/XX/XXXX
Cash App Support XX/XX/XXXXI sent that information over and received an email stating : Hi XXXX here with Cash App Support, I'll be taking over your case from here, thank you for reaching back out to us. I understand that getting your funds back is important for you, I know how concerning it is to have unauthorized payments on your account. Not to worry, I'll gladly check your account and see what happened with these funds.
After taking a look at your account, we compared the transactions you brought to our attention with your account history. We determined that the transactions in question were sent from a known device. This device had accessed your Cash App account prior to this event.
Based on this information, we have determined the transactions for XXXX and {$210.00} to $ XXXX and $ XXXX on XX/XX/XXXX were authorized, and as a result we have denied your claim. This concludes our investigation into this claim.
To further secure your account, we suggest the following security steps : Sign-In Code - Cash App will never request this information outside the app.
Security Lock - Enable passcode or Touch ID for every in-app Cash App payment.
Personal Identification Number ( PIN ) - Protect it and keep it private.
- Do not write it on your card or store it with your card.
- Use a difficult to guess PIN.
- Do not use sequences ( XXXX ), DOB, SSN, address, phone number, etc.
Push Notifications - Enable for every transaction.
Virtual Card - Tap your in-app Cash Card to hide its details.
Touch ID / Facial Recognition / Passcode - Enable login security on all devices.
- Each device may vary, please check your device manual for more details.
Email Two-Factor Authentication - Enable for an additional layer of security.
Lastly, we strongly encourage the use of a secondary email for additional security.
Please note : Cash App does not have a direct phone number to call.
Also, Cash App support will never ask you to provide your Sign-In Code, PIN, require you to send a payment, add funds to your balance, make a purchase, or complete a " test '' transaction of any kind.
I hope this helps clear things up. Let me know if you have any other questions or concerns I can address. I'm here to help!
Best Regards, XXXX Cash App Support I then replied to the email saying No I did not authorize these transactions I dont pay rent via cash app I live in an apartment complex. They tried to get me for {$1400.00} and you guys blocked it like you should have with the {$1500.00}. I need my money back the {$210.00} was from a client and was stollen from your application. You need to do better with your security I want my money back ASAP I also sent them a few screen shots of how multiple transactions were pending from my bank account and the requests for money being sent and accepted.
XX/XX/XXXX After submitting those documents I received an email saying, Hello My name is XXXX from Cash App Support I see you were in previous interaction with our Cash App Team and I'll be taking care of you from here. I'm sorry to hear that you had unauthorized transactions attempts into your account, I know how worrisome could be for you. Keeping your personal information secure is our highest priority.
Im assigning your case to a specialist to begin the investigation.
Investigations can take up to 10 business days to complete, depending on the information you provided.
Cash App Support does not have a phone number to call at this time, but you can request a callback from our support team through your Cash App when the option is available.
We will never ask you to provide your PIN, send a payment, make a purchase, or complete a " test '' transaction of any kind.
In the meantime, if you have any questions or concerns, please feel free to reach back out. I'll be happy to help!
Best regards, XXXX Cash App Support.
I have submitted several emails XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX asking about the status of my case with no reply and no phone number to contact them.
On XX/XX/XXXX I received this email : Due to higher than normal volume our investigations are taking longer than we would like. This is not the experience that we want for our customers and we appreciate your patience while we catch up.
I can confirm that your case has been escalated to the appropriate team and an investigation is in progress. You can expect to hear back about the status of your claim within 30 days of when the claim was filed.
Cash App Support does not have a phone number to call at this time, but you can request a callback from our support team through your Cash App when the option is available.
We will never ask you to provide your PIN, send a payment, make a purchase, or complete a 'test ' transaction of any kind.
I have yet to hear from anyone else at Cash App. Nothing was resolved. There is no number to contact. My bank is still doing their investigation and to this day I am out of {$1700.00} of my hard earned money.
|
| 12/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I was on the XXXX Application one day as I searched through my online networks, and one peculiar individual appeared on my direct message feed. I actually initiated the conversation, hoping to receive funding from my financial state at the time. He encouraged me to provide sensitive information. I reluctantly provided them, and my intuition knew it was not right. Here is the following dialogue : ] XXXX : Hey [ XXXX XXXX ] XXXX : Based on your name, I assume you have knowledge of Bitcoin [ XXXX XXXX ] XXXX : Yes sir XXXX XXXX XXXX ] XXXX : I am XXXX from XXXX XXXX XXXX XXXX ] XXXX : And you?
[ XXXX XXXX ] XXXX : Call me Sai [ XXXX XXXX ] XXXX : I have been receiving a plethora of opportunities to use e-money [ XXXX XXXX ] XXXX : I need expert guidance on utilizing them all [ XXXX XXXX ] XXXX : Okay [ XXXX XXXX ] XXXX : Where are you from!
[ XXXX XXXX ] XXXX : I am American [ XXXX XXXX ] XXXX : New York my comrade [ XXXX XXXX ] XXXX : Okay sir XXXX XXXX XXXX ] XXXX : I am also a college student of XXXX XXXX XXXX XXXX ] XXXX : Wow that's nice [ XXXX XXXX ] XXXX : will you like to invest on our platform [ XXXX XXXX ] XXXX : You will bless me with knowledge, I can intuitively sense it [ XXXX XXXX ] XXXX : Yes please [ XXXX XXXX ] XXXX : We Offer good interest rate on investment capital [ XXXX XXXX ] XXXX : Do you have a bitcoin wallet?
[ XXXX XXXX ] XXXX : Not yet sir XXXX XXXX XXXX ] XXXX : It is on my XXXX [ XXXX XXXX ] XXXX : But you have means of e payment [ XXXX XXXX ] XXXX : Yes I do [ XXXX XXXX ] XXXX : CashApp for example [ XXXX XXXX ] XXXX : To start you will have to create a bitcoin wallet [ XXXX XXXX ] XXXX : With cash app you can send bitcoin then [ XXXX XXXX ] XXXX : Alright [ XXXX XXXX ] XXXX : I am opening a new tab [ XXXX XXXX ] XXXX : Okay [ XXXX XXXX ] XXXX : How much can you afford to invest so I know the plan to register you on [ XXXX XXXX ] XXXX : Send me your email [ XXXX XXXX ] XXXX : At max, humbly XXXX dollars [ XXXX XXXX ] XXXX : Our minimum is {$200.00} [ XXXX XXXX ] XXXX : I see [ XXXX XXXX ] XXXX : Send me your email and full name [ XXXX XXXX ] XXXX : Alright [ XXXX XXXX ] XXXX : XXXX [ XXXX XXXX ] XXXX : Can you afford {$200.00} for a start?
[ XXXX XXXX ] XXXX : I can't afford it [ XXXX XXXX ] XXXX : XXXX : XXXX XXXX XXXX XXXX ] XXXX : Okay [ XXXX XXXX ] XXXX : But guide me on other apps that were sent to me [ XXXX XXXX ] XXXX : How much can you afford?
[ XXXX XXXX ] XXXX : I will screenshot them for you [ XXXX XXXX ] XXXX : Okay [ XXXX XXXX ] XXXX : Not much [ XXXX XXXX ] XXXX : Send me screenshots [ XXXX XXXX ] XXXX : On your cash app home screen [ XXXX XXXX ] XXXX : ok [ XXXX XXXX ] XXXX : Tap the banking tab [ XXXX XXXX ] XXXX : And select bitcoin [ XXXX XXXX ] XXXX : Send me a screenshot [ XXXX XXXX ] XXXX : Let me see XXXX XXXX XXXX ] XXXX : Im working on it in a sec ....
[ XXXX XXXX ] XXXX : Okay [ XXXX XXXX ] XXXX : Where should I go from here [ XXXX XXXX ] XXXX : Hello?
[ XXXX XXXX ] XXXX : Click new [ XXXX XXXX ] XXXX : Ok [ XXXX XXXX ] XXXX : But your balance is low [ XXXX XXXX ] XXXX : And also you have coinbase [ XXXX XXXX ] XXXX : Im using my phone [ XXXX XXXX ] XXXX : Okay [ XXXX XXXX ] XXXX : On your coinbase [ XXXX XXXX ] XXXX : Do you have bitcoin on it?
[ XXXX XXXX ] XXXX : I have bitcoin on my CashApp [ XXXX XXXX ] XXXX : On my phone [ XXXX XXXX ] XXXX : Okay [ XXXX XXXX ] XXXX : How much?
[ XXXX XXXX ] XXXX : Do you know how to send?
[ XXXX XXXX ] XXXX : I haven't put in anything yet [ XXXX XXXX ] XXXX : Okay [ XXXX XXXX ] XXXX : Fund it with your capital [ XXXX XXXX ] XXXX : Show me step my step [ XXXX XXXX ] XXXX : I am new to this [ XXXX XXXX ] XXXX : I have been living out doing this the standard way [ XXXX XXXX ] XXXX : Can you fund up to {$100.00} now?
[ XXXX XXXX ] XXXX : I think I will find out another way [ XXXX XXXX ] XXXX : I will guide you through step by step [ XXXX XXXX ] XXXX : Thanks [ XXXX XXXX ] XXXX : To your first profit [ XXXX XXXX ] XXXX : My phone says " Deposit Bitcoin '' [ XXXX XXXX ] XXXX : The first thing to do is to fund your bitcoin wallet with the minimum [ XXXX XXXX ] XXXX : And has a XXXX address [ XXXX XXXX ] XXXX : Yes that's your bitcoin wallet [ XXXX XXXX ] XXXX : Send screenshots [ XXXX XXXX ] XXXX : In order for me to get the funds neccessary, I saw a site called CashApp free money XXXX XXXX XXXX ] XXXX : No [ XXXX XXXX ] XXXX : That's not advisable [ XXXX XXXX ] XXXX : Ok [ XXXX XXXX ] XXXX : How much maximum can you raise now [ XXXX XXXX ] XXXX : Yes that's it [ XXXX XXXX ] XXXX : That seems to be a very sensitive address [ XXXX XXXX ] XXXX : You will need to fund your cash app [ XXXX XXXX ] XXXX : That seems to be a very sensitive address Yes your bitcoin address is so sensitive [ XXXX XXXX ] XXXX : My goodness [ XXXX XXXX ] XXXX : You have to always copy address and paste [ XXXX XXXX ] XXXX : For transactions [ XXXX XXXX ] XXXX : I'm sorry for bluntly doing this [ XXXX XXXX ] XXXX : Don't manually type it [ XXXX XXXX ] XXXX : It is like caring little for myself [ XXXX XXXX ] XXXX : How?
[ XXXX XXXX ] XXXX : I dunno, I just see an opportunity and I wish the best of it [ XXXX XXXX ] XXXX : Fund you cash app even if it's {$30.00} now [ XXXX XXXX ] XXXX : I will try [ XXXX XXXX ] XXXX : Okay [ XXXX XXXX ] XXXX : But it might not be now [ XXXX XXXX ] XXXX : Am waiting so we can proceed [ XXXX XXXX ] XXXX : I will have to contact you much later [ XXXX XXXX ] XXXX : How about the {$10.00} to activate [ XXXX XXXX ] XXXX : The trade account [ XXXX XXXX ] XXXX : I will let you know when I have it [ XXXX XXXX ] XXXX : Okay dear XXXX XXXX XXXX ] XXXX : I am looking at XXXX perks [ XXXX XXXX ] XXXX : Especially when it comes to money [ XXXX XXXX ] XXXX : Join our XXXX server [ XXXX XXXX ] XXXX : ok [ XXXX PM ] XXXX : I know the feeling of that [ XXXX XXXX ] XXXX : The invite, is it there [ XXXX XXXX ] XXXX : What about these [ XXXX XXXX ] XXXX : I will have to remove the message [ XXXX XXXX ] XXXX : I have lost most of my jobs though [ XXXX XXXX ] XXXX : How?
[ XXXX XXXX ] XXXX : What job?
[ XXXX XXXX ] XXXX : I used to be a XXXX [ XXXX XXXX ] XXXX : And my clients pay very little [ XXXX XXXX ] XXXX : It is a rewarding experience to change lives [ XXXX XXXX ] XXXX : But I ask myself, what about my funding [ XXXX XXXX ] XXXX : It is nice knowing you sir [ XXXX XXXX ] XXXX : Are you helping me sir XXXX XXXX XXXX ] XXXX : If not, I have taken steps to help myself [ XXXX XXXX ] XXXX : I am here to help you dear [ XXXX XXXX ] XXXX : As long as you are willing to learn and invest [ XXXX XXXX ] XXXX : I tried to go to coinbase [ XXXX XXXX ] XXXX : I couldnt get a verification code sent to me [ XXXX XXXX ] XXXX : With your cash app we are okay with wallets [ XXXX XXXX ] XXXX : Ok My boss for my private XXXX job called weeks later and asked if my funds for my shift were received. I said that I have not received them yet. I was wondering if this had a connection to the information, I sent to this XXXX person. My other boss was about to fund compensation for my work in posting real estate pictures for property he desires to invest. I told my other employer of this XXXX for fear of possibly losing my employer 's funds to the scammer also. My first employer was through a recommendation of a mother of my best college buddy. My second employer hired me after looking up the position via newspaper. The scammer 's XXXX identity is XXXX # XXXX.
|
| 12/14/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
On XX/XX/XXXX, I transfered {$1000.00} which only {$980.00} cent was transfered to XXXX card ending in XXXX from my cashapp card ending XXXX because of a cashout fee from cashapp XXXX. I did this cause I had to pay toward a funeral for mom that died from XXXX, The individual I spoke with at the funeral home stated that they don't accept cashapp but they would accept my XXXX card. Then when I get to the funeral home to pay the told me that it was the other way around-They accept cashapp not XXXX. This really upset me. Cause they said the person I spoke with by phone was an intern that shouldve answered any questions. The funeral owner stated the intern should've given my call to someone who could've answered me correctly.Okay this has gotten me mad, I am already upset cause I lost my mom. Then I transferred the funds back from my XXXX card to my cashapp on XX/XX/XXXX at XXXX XXXX. Instead of {$980.00} was transfered only {$970.00} was transfered cause of XXXX instant tranfere fee of {$9.00} was deducted from the {$980.00}.. Okay here 's the mistake I made which was a big mistake, and I've been trying too get it fixes by sending numerous emails to cashapp and XXXX. XXXX sent me an email stated that since the funds was transfered and completed to cashapp they can't do anything for me. I even asked them to reverse the charges back to my XXXX account. They said cashapp has too be the one to help me. I forgot to update my XXXX account and link my new cashapp card to it with this card ending in XXXX which where the {$1000.00} was transfered from orginally to XXXX. Instead when I did the transfere back from my XXXX account to cashapp, I had it sent too my old cashapp account/card ending in XXXX. I have no access to this account which I've ask cashapp to close months ago cause someone hacked my accounts along with my bank accounts. I reached out too cashapp now for over a month trying too get them to either transfered the funds back to my XXXX account so I can transfere the funds back to my new account card ending in XXXX that the money orginally transfered from. But I am getting no where with cashapp. I've send proof after proof after proof. Each time its someone new asking for me to send proof etc. I've sent proof so many individuals at cashapp. Here are some of the cashapp referernces numbers that attached to their email. I am sorry I can't paste them all cause its so many but here some of them ( ref : XXXX, ref : XXXX ; XXXX : XXXX ; XXXX : XXXX ; I've sent them proof of my ID, with my cashapp card XXXX and XXXX card XXXX and my new cash card ending in XXXX where the funds was transfered from to XXXX. I even attached the email that XXXX sent me concerning this matter, But all I am getting is different generic emails from several agents that work from cashapp. One email the agent said I see the funds was transfered from account card ending in XXXX to XXXX. And the agent left at that. I didn't ask about if the transfered was successful. If anyone actually read customers emails and help them then they wouldn't have so many unsatisfied customers. This problem I have should've been an easy fix. But for over a month Cashapp or Square Market has been giving me the run around. I have no choice but to reach out to XXXX to see if I can get any resolutions to an easy problem. I explain to them I don't know my login information to the card ending in XXXX, cause I requested that to close months ago cause some hacked my accounts. I tried submitting my complaint but this system is mistaking the references numbers as credit card accounts. If transaction numbers needed I have them I really want them to be included in this complaint but the system want allowed it. On XX/XX/XXXX, I transfered {$1000.00} which only {$980.00} cent was transfered to XXXX card ending in XXXX from my cashapp card ending XXXX because of a cashout fee from cashapp XXXX. I did this cause I had to pay toward a funeral for mom that died from XXXX, The individual I spoke with at the funeral home stated that they don't accept cashapp but they would accept my XXXX card. Then when I get to the funeral home to pay the told me that it was the other way around-They accept cashapp not XXXX. This really upset me. Cause they said the person I spoke with by phone was an intern that shouldve answered any questions. The funeral owner stated the intern should've given my call to someone who could've answered me correctly.Okay this has gotten me mad, I am already upset cause I lost my mom. Then I transferred the funds back from my XXXX card to my cashapp on XX/XX/XXXX at XXXX XXXX. Instead of {$980.00} was transfered only {$970.00} was transfered cause of XXXX instant tranfere fee of {$9.00} was deducted from the {$980.00}.. Okay here 's the mistake I made which was a big mistake, and I've been trying too get it fixes by sending numerous emails to cashapp and XXXX. XXXX sent me an email stated that since the funds was transfered and completed to cashapp they can't do anything for me. I even asked them to reverse the charges back to my XXXX account. They said cashapp has too be the one to help me. I forgot to update my XXXX account and link my new cashapp card to it with this card ending in XXXX which where the {$1000.00} was transfered from orginally to XXXX. Instead when I did the transfere back from my XXXX account to cashapp, I had it sent too my old cashapp account/card ending in XXXX. I have no access to this account which I've ask cashapp to close months ago cause someone hacked my accounts along with my bank accounts. I reached out too cashapp now for over a month trying too get them to either transfered the funds back to my XXXX account so I can transfere the funds back to my new account card ending in XXXX that the money orginally transfered from. But I am getting no where with cashapp. I've send proof after proof after proof. Each time its someone new asking for me to send proof etc. I've sent proof so many individuals at cashapp. Here are some of the cashapp referernces numbers that attached to their email. I am sorry I can't paste them all cause its so many but here some of them ( ref : XXXX, ref : XXXX ; XXXX : XXXX ; XXXX : XXXX ; I've sent them proof of my ID, with my cashapp card XXXX and XXXX card XXXX and my new cash card ending in XXXX where the funds was transfered from to XXXX. I even attached the email that XXXX sent me concerning this matter, But all I am getting is different generic emails from several agents that work from cashapp. One email the agent said I see the funds was transfered from account card ending in XXXX to XXXX. And the agent left at that. I didn't ask about if the transfered was successful. If anyone actually read customers emails and help them then they wouldn't have so many unsatisfied customers. This problem I have should've been an easy fix. But for over a month Cashapp or Square Market has been giving me the run around. I have no choice but to reach out to Cfpb to see if I can get any resolutions to an easy problem. I explain to them I don't know my login information to the card ending in XXXX, cause I requested that to close months ago cause some hacked my accounts. These are the two money ID transfer for the cashapp to XXXX XXXX time XXXX on XX/XX/XXXX, then on XX/XX/XXXX at XXXX transfere ID XXXX from XXXX to cashapp card ending in XXXX which was the wrong card.
|
| 03/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
REQUESTED SUPERVISOR My son sent me money on ( XX/XX/XXXX ). When I logged into CASH App, I was prompted to confirm my debit card information, but I couldn't because my bank issued me another card and I wasn't given the option to change it. So I deleted the existing account and created a new one with my current debit card information. The NEW account has the exact same information, except a different Cashtag name. Instead of $ XXXX ( old ), the new one is $ XXXX.
I was on phone with a male representative yesterday ( XX/XX/XXXX ) who walked me thru the process of identifying myself. I was instructed to uploaded my picture ID and provided SSN #, DOB and other requested Information under Bitcoin. Was told it would take 24 hours to resolve problem and merge both of my accounts and that a representative would call me between XXXX XXXX EST today ( XX/XX/XXXX ). Instead, I received an email at XXXX XXXX EST on XX/XX/XXXX stating a problem enabling Bitcoin withdrawals from my account. Contacted sender and they were unable to pull back the money because the transaction is marked COMPLETE.
On XX/XX/19XX/XX/XXXX@ XXXX XXXX. Received this email from Cash App : We understand you're having problems accessing your old account. If you havent already, please go ahead and create a new account associated with your new phone number and/or email address and link your debit card to the new account. Once youve linked your debit card to the new account, please reply to this email with the following : - Your first and last name - $ Cashtags associated with your former and new accounts - The phone numbers & email addresses associated with your former account - The phone numbers & email addresses associated with your new account - Last 4 digits of the debit card linked to your old Cash App account **or** the full zip code for that card - Last 4 digits of the debit card linked to your new Cash account Once we have this information, we can request that your two accounts be merged into one. Please note that once we merge your accounts, we can not unmerge them. Please note, we always recommend keeping a phone number and email address linked to your account to ensure easy access. Thank you. Cash Support My response on XX/XX/19 @ XXXX XXXX I don't have a new number or email address. It's the same. What has changed is my bank card number. I can not link the two because I created a new account and deleted the old one yesterday because when I opened the app, it wanted to use my old bank card information and didn't give me the option to change it. So, I deleted the existing account and created a new one - not knowing - it would create chaos in the system and confuse the representatives handling it. In doing so, I'm not able to see the money that was sent. I will provide you with the information requested. If you can not resolve this issue today, you need to refund the sender their money. They have a record of funds transferred to me, but I don't have a record of receiving on my end.
First and Last name : XXXX XXXX Old $ Cashtag : XXXX New $ Cashtag : XXXX Phone number & email addresses associated with your former account : XXXX and XXXX Phone numbers & email addresses associated with your new account are the same : XXXX and XXXX Last 4 digits of the debit card linked to your old Cash App account ( provided ) **or** the full zip code for that card ( provided ) Last 4 digits of the debit card linked to your new Cash account ( provided ) same zip code as old card.
Received from Cash App XX/XX/19 @ XXXX XXXX Hello, Thank you for bringing this to our attention, we want to assist in securing your account and have temporarily suspended further activity.
To begin the investigation, provide complete answers to the following questions within 7 days. A failure to complete this information in its entirety may negatively affect the final outcome of the claim. With these details, we can determine the best course of action moving forward. Upon receipt of your complete answers, we will further the review of your claim. We want to resolve this matter for you as quickly as possible. Keep in mind the investigation can take up to 45 days.
We greatly appreciate your patience and cooperation. XXXX - Cash Support These are the responses to the following questions : Per your request, I have provided a response to all of your questions, if applicable.
How many devices have you used to access your Cash App?
Provide the make and model of each device : XXXX XXXX XXXX XXXX Verify which in-app and device security features were active for each device ( respond with a yes or no to each item ).
Passcode or Touch ID to authorize every Cash payment : Yes for XXXX XXXX and XXXX XXXX Push Notifications for transactions : Yes for XXXX XXXX. No for XXXX XXXX Device unlock passcode, Touch ID, or additional login security measures : Yes for XXXX XXXX. Yes for XXXX XXXX Provide the date/time of your last login, prior to any claimed unauthorized activity? XX/XX/2019 Was there a balance in your Cash App before the unauthorized activity took place? No What was the last transaction you sent or received prior to noticing the unauthorized activity?
For each unauthorized transaction, provide ; Date : XX/XX/2019 Dollar amount : {$200.00} Recipient or merchant : XXX XXX List any unauthorized changes to your account, such as a change in the phone, email, or PIN. I download the Cash App on my new phone & was prompted to confirm my debit card information to receive the {$200.00}. My bank sent me a new card, which was different than the one listed. The app did not give an option to change the information. I deleted my old account & created a new one with the new debit card information. My name and telephone remain the same and was not changed.
Have you recently communicated with anyone regarding your Cash App account? Yes Select all applicable options : Received Phone call : XXXX Representative from Cash App Representative What dates did the communication take place?
XX/XX/19 at XXXX XXXX XX/XX/19 at XXXX XXXX XX/XX/19 at XXXX XXXX XX/XX/19 at XXXX XXXX XX/XX/19 at XXXX XXXX Provide full details of each communication : The conversation was the same each time. The man instructed me to go to the BITCOIN section of my app and take a picture of my Drivers License & Face. According to him, this would solve the problem & within 24-hours, I would receive my funds. But I didnt, and he keep calling back for the same information each time. On the last call, I mentioned the contents of this email and senders name. He said he knows who you are and told me to disregard this email because he is handling my case and will tell you so. No further communicate has been attempted. I still have not received my funds. The sender even attempted to resolve the matter from on their end, but to no avail. The Cash App is a database. A record can not be deleted from a database. Its not difficult to cross-reference my information to find my old record and merge with the new one & credit my account.
|
| 09/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
CASH APP WENT INTO MY OFFICE UNAUTHORIZED DURING A CONVERSATION WITH THEY ATTACHED PLEASE READ : I sent a letter to Square, Inc./Cash App Dear CASH APP/Square, INC I am writing because someone from cash app stole XXXX out of my bank account. Attached is proof from my XXXX XXXX XXXX Account and I want my money back immediately.
The person I SPOKE is the person that I believe who stole my money. The reason I called was because I sent {$100.00} to the wrong person ; he was supposedly be helping me refund my money. I sent money to the son instead of the father name XXXX. He was telling me steps to get my money back but he was actually stealing my money by the minute. Listed below is the monies that he stole. He repeatly ask me question about my bank. The he told me to hold but never came back to the telephone. So I called the below listed number ( only the XXXX not the extension. I had to used three different telephones to reach CASH APP. Finally I called a man by the name XXXX XXXX he told me that he would help. I asked he to not leave me on the line for hours as had been done. As I was talking to XXXX XXXX on XXXX x XXXX he stated. He then, the supervisor, XXXX XXXX, got on line. His # is XXXX x XXXX. He told me that I needed call someone to verify that, I guess, I sent money to, so I call my son XXXX, he could not be verified, I call my daughter, XXXX, she could not be verified, the I call my other son XXXX XXXX and he was verified. XXXX told him that he was sending the money. XXXX told us that it would take about 25 minutes and call him back in 10 minutes ; I called him back but the telephone messages I received was that it was declined. SO I waited for the 25 minutes and call the above listed number and the calls ( 2 ) both were decline. I call from a different number ( a third number ) still rejected. I called the number the first number I call which was XXXX it stated that it was busy.
{$150.00} CASH APT TOOK MY MONEY out of my bank account THIS IS THE MONEY THAT WAS ADDED TO THE MONEY ALREADY ON MY ACCOUNT {$170.00} CASH APT TOOK MY MONEY out of my bank account {$150.00} CASH APT TOOK MY MONEY out of my bank account {$250.00} CASH APT TOOK MY MONEY out of my bank account {$26.00} Money ALREADY ON MY CASH APP I had downloaded {$150.00} to my cash app so I could send the {$100.00} to my son. So I called CASH APP explain but instead of them helping me they were helping themselves by stealing money out of my account. During the conversation they were deceiving me to closed the one account and open another so that they could steal my money. My original information was stolen and another account was put up. I do not have any of information from the money received nor sent.
( I WANT MY MONEY BACK. ) I WANT MY MONEY BACK IN MY ACCOUNT NOW. I will be going to the bank TO STOP PAYMENT HAVING anything to do with cash app and going to my lawyer to sue FOR ALL OF THIS STRESS AND TO STOP THIS ( UNAUTHORIZED TRANSACTIONS ).
It is now XXXX XXXX and no call back nor no contact with them through no telephone number listed on your site.
They also took my old account down and I cant see any of my previous transaction I DOWN LOADED YOUR CASH APP BOOKLET OF 27 PAGES. # 7 PAYMENT CANCE3LLATION, STOP PAYMENT REQUESTS AND REFUSED PAYMENTS. YOU STATES : Our ability to stop a P2P payment instruction or recover funds associated with an unauthorized payment instruction will depend on how the payment instruction was initiated, and whether the payment instruction has begun processing. P2P payments not claimed by a Recipient for fifteen ( 15 ) days after the processing has begun will be canceled automatically. We will attempt to return any unclaimed.
The problem with CASH APP is that it is not friendly users. You cant talk to anyone at all. THIS IS WRONG AND MUST BE TAKEN DOWN ACROSS THE WORLD.
ANGRY XXXX XXXX I AM GETTING A LAWYER AND I AM GOING TO REPORT TO THE ATTORNEY GENERAL OFFICE AND ALERT SOCIAL MEDIA OF THIS AND THE WORLD AND FAR AS I CAN GO.
I WANT MY MONEY BACK NOW.
RE : I want my money back.
Dear Square, Inc. Licensors I am sending this complaint because CASH App STOLE MY {$740.00} ON XX/XX/2019. Attach please find the letter that I overnighted to SQUARE, INC./CASH APP LOCATED AT XXXX XXXX XXXX, XXXX XXXX ; XXXX XXXX , CA XXXX.
During the conversation with supposedly have been a CASH APP service person ; they were stealing my money. I did go to my bank ( XXXX XXXX XXXX ) spoke to the Fraud Department. I completed the packet today XX/XX/2019 @ XXXX XXXX. The person that I supposedly talk to name he gave me was XXXX XXXX.
I have read the 27 pg. Term of Service|Cash App. The Term of Service is not User Friendly. It has many loop holes for Square, INC/Cash App employees to steal customer money. The numbers Square, INC/Cash App give goes to an automatic message that does not help in the least. All of the number goes to an automatic message that cant help you.
This letter will be received by as many of your Licensors of Square, FTC, Consumer Financial Protection Bureau. I have already completed a Fraud Affidavit packaged at the Bank. I have overnighted this letter to SQUARE, INC/CASH APP. I have also sent a letter to the Attorney General Office. You Guys will not get away with stealing my money.
The CONTACT CASH SUPPORT states on their contact cash support that you CAN REQUEST CONTACT THROUGH THE Cash App or cash.app/help but they lied NOONE WILL CONTACT YOU BACK AT ALL. They further stated on their TERMS OF SERVICE that you can call XXXX. When you call you will notice that ( current no phone number that you can call to peak with CASH SUPPORT does not work. OR you must request contact through the Cash App or cash.app/help. These directions are false and do not work. I went through the directions in contacting someone I received a message that stated that my complaint was received and I will receive service from them BUT nothing was done. I WANT MY MONEY BACK NOW The money deducted from my account was not authorized and I want it back. Now the money that was taken came from CASH APP ; it is stated on my bank account with a number that does reach any one. The CASH APP does not allow customers to reach any one and when there is a complaint they promise that they would contact after an online support but they lied.
PLEASE READ THE ATTACHED LETTER THAT ALL WILL RECEIVED.
Sincerely, XXXX XXXX ATTACH PLEASE FIND THE LETTER THAT WAS SENT TO ALL
|
| 09/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX A unauthorized transaction in the amount of {$640.00} from merchant XXXX XXXX my Cash App account. I immediately notified customer support on Cash App after going through the selection process in the support menu and was told Id receive a email response within 48 hours. 48 hours is a ridiculously unreasonable response time for a bank to begin with, and had I known this type of lackluster customer service is what I would be served I wouldnt have signed up to use cash app.
XXXX I contacted XXXX on the XXXX through XXXX DM and through email as those were the only shown contact methods, and I receive the first response from them on the XXXX. I reported this transaction as not made by me and I hadnt placed a order to begin with, and their response was thank you for getting in touch ive looked into this for you and we thought we had stock when we didnt. When we tried to pack your order we realized our mistake and refunded you XXXX XXXX. Depending on your bank or card issuer the refund can take up to 10 business days. Well I was relieved to receive this email and thought I would be set, until I never received any refund or any further contact from XXXX.
For the record the only responses I received from Cash App since my first 5 separate emails, were duplicate automated responses that their system generically sends out. So cashapp hadnt been any help to begin with, but I thought this merchant XXXX refunded me so I didnt mind the cash app lack of response at the time.
XXXX I filed a complaint on XXXX website against Cash app due to their blatant ignoring me and not protecting my account as they stated they would in their legal disclosures. When a card claim is reported/filed Regulation states that the bank has up to 45 days to investigate but could take longer, but will provide provisional credit within 10 business days if its not resolved by then. This wasnt followed whatsoever by cashapp as they literally ignored my several support emails and messages on social media in regards to my dispute against the transaction. My XXXX complaint is what finally triggered a response from Cash App as I receive a email from a manager that stated he was reviewing the claim and it may take up to 10 business days. This is the first human contact I received from Cash App, which was on XX/XX/XXXX ... 6 days after my XXXX complaint. I provided my screenshot of the email I received from XXXX about them owing me a refund as proof for my case. I was told by cashapp that I will be contacted soon which from my experience is weeks ... Sometime between XXXX I checked my cashapp account and saw that my balance reflected the {$640.00} returned. The reason I dont have the exact date I was provided provisional credit from Cash app is because they never contacted me or notified me that they did, it just showed up in my balance. Also the credit doesnt show in my transactions anywhere so its literally like a ghost deposit. I shouldve taken a screenshot the day I saw the credit applied to my account but I didnt think of doing so because I was sure my money was safe and finally returned because theres absolutely no reason for my claim to be denied.
XXXX I woke up to a notification from cash app and a email stating your cash app has a negative balance, please add cash now to settle it. After checking my cash app transactions/summary and scrolling through my email I had no idea how my account just randomly went to $ XXXX when I had over {$300.00} literally earlier the same day around 3am. The email cash app sent me notifying me about my negative balance didnt include a single word to explain how its negative and what happened, and per surprise my cash app transactions didnt reflect anything to explain it either. After sending multiple support requests on the app and through social media messaging I tried to think of how my money was just wiped out, which later in the day made me think of this claim that I thought was long resolved considering the sufficient evidence I provided and the type of claim it was.
XXXX I finally receive a response from Cash app that explains why my account has a negative balance, and they stated the card network provided a final decision on your dispute claim. Based on the details provided by yourself and the merchant, it was rewarded to the merchant Thats the pathetic response I received from them. Now to summarize they took more than a month to open my claim and provide me a refund for the disputed amount, they took over a month to provide sufficient human response in regards to my disputes, but it only took them 2 weeks to complete this investigation and remove the credit they had applied to my account. If you look at this whole case it seems a bit funny which type of concerns are taken seriously and what matters Cash app determines to work quickly. When one of their long standing customers has a first ever issue and needs the bank to help them resolve it, they take this lightly and take their sweet time to simply provide acknowledgement, but when Cash app has to return stolen money to a customer, they do everything in their power to fabricate a explanation for how they can take it back. I wasnt provided any response since the XXXX to explain how in the world my dispute claim would be ruled not in my favor after all of the evidence I provided. I wasnt provided any type of warning or claim file information sent to me that summarizes this whole dispute, nothing at all to help a customer. I have rent coming up next week and I carefully manage my budget during this pandemic to make sure I dont end up homeless or without food as I live paycheck to paycheck. None of this matters to cash app and they apparently will not care if a customer has their money stolen from them and need it refunded, because this isnt how cash app is profitable. Cash app is clearly not a bank or a service that has the customers best interest in mind or that follows the XXXX laws set in place when offering banking services, they clearly are just in it for the profit. Im still shocked to how its possible for my dispute to be denied and my money stolen from me like this. Im also disgusted to how terrible the customer service is at Cash app and how they dont have any legible way to get in contact with a human worker when they are handling millions of peoples money.
|
| 12/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
First email was to cash app on XX/XX/XXXX after reviewing records that cash app was not charging deposit fees with my account and then in XX/XX/XXXX unbeknownst to me, without my consent or changes to my plan, began deducting fees every time the same person/business sent me cash to my same bank account. They kept a total of {$400.00} by deducting fees without warning a year after using the app in the same manner as I had since first setting up my account. Upon my first email to customer service, they notified me that I had a business plan and sent me a refund of only {$5.00} to switch it to a personal account ( I NEVER SPECIFIED an account and it's always been the same personal account ).
Please see multiple prior sent emails to cash app support starting on XX/XX/XXXX and continuing to present day with the same response and no contact from the company or resolution to the matter.
On XX/XX/XXXX I sent this email : " Thank you for the email but this does not clarify anything. Can somebody please call me I am very upset about the lack of transparency and money Im owed. Thank you again for responding to my concerns. Best '' See below for detailed history from prior email sent to Cash App on XXXX : " Dear Cash App Customer Service Staff and Supervisors, I have been communicating with support via email for some time without a full resolution to my issue. Please see reference info from last email from you : For reference, your case # is : XXXX Thank you, Cash App Support '' " I have been using the app since XX/XX/XXXX. I used it to be paid for contract work, from the same person/clinic since the start. I never signed up for a business account and was receiving my payments sent to direct deposit with Bank " X '' without any fees from XX/XX/XXXX through XX/XX/XXXX. Suddenly, as of XX/XX/XXXX the app began deducting fees from my deposits without notifying. me or without my approval for any changes as I would never switch plans or pursue immediate cash out if it came at a cost. I trusted Cash App to keep customers abreast of any changes to plans or policies. I went through reviewing all of my past Cash App deposits and clearly see you suddenly added fees to my account which subsequently cost me a significant amount of money, which was done/taken without my approval. '' The sender has always been from XXXX AT XXXX $ XXXX and/or XXXX. BOTH ARE THE SAME PERSON/BUSINESS. XXXX 's email XXXX @ XXXX See line items below : XX/XX/XXXX {$2000.00} payment with NO FEES= fully deposited amount of {$2000.00} XX/XX/XXXX {$2000.00} with fees of {$38.00}, only {$1900.00} deposited : SUDDEN CHANGE by CASH APP TO ADD FEES XX/XX/XXXX {$550.00} with {$10.00} fee XX/XX/XXXX {$840.00} with {$15.00} fee XX/XX/XXXX {$1000.00} with {$19.00} fee XX/XX/XXXX {$1900.00} with {$36.00} fee XX/XX/XXXX {$80.00} with {$1.00} fee XX/XX/XXXX {$310.00} with XXXX fee XX/XX/XXXX {$440.00} with {$8.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$20.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$23.00} with {$0.00} fee XX/XX/XXXX {$30.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$10.00} with {$0.00} fee XX/XX/XXXX {$1600.00} with {$30.00} fee XX/XX/XXXX {$1800.00} with {$34.00} fee XX/XX/XXXX {$1200.00} with {$22.00} fee XX/XX/XXXX {$140.00} with {$2.00} fee XX/XX/XXXX {$310.00} with {$5.00} fee ( refunded by cash app after 4 email complaints and attempts to directly speak with supervisors ) See images below with evidence that Cash App changed my account from no fee deposits to charging a fee after XX/XX/XXXX. I have been using Cash App well before this and NEVER signed up for an account that would charge me. You have charged me {$400.00} worth of fees for all Cash App deposits from XXXX. Prior to that there were NO FEES. Please refund me the full amount as owed and paid by the other Cash App member in order to rectify this upsetting situation. I was only granted a refund for " downgrade reimbursement '' ( which I NEVER agreed to or chose ANY changes to my account that would incur deposit fees! ) of {$5.00} on XX/XX/XXXX. This is unacceptable as I have been paid less {$400.00} for the past 6 years as a Cash App user. Given the above charges ( see below for photos with evidence of changes to fees with my same account ), I am owed {$390.00} to make up for lost wages. I appreciate a prompt response with reimbursement ASAP, particularly given the state of our economy during this pandemic and subsequent financial stress.
Please have a supervisor contact me, ideally by phone as soon as possible to address this matter. I look forward to a very quick response given the large amount of money needed to be reimbursed to me. '' Email follow up on XX/XX/XXXX : From me to cash app customer support ( auto replies by different named people/robots every time with same response ) Here is my email : " Hello, I appreciate the response but this matter is not resolved and was not explained nor assessed in any prior emails in response to my multiple, detailed requests for reimbursement as no proper notification of charges or changes to my account was provided by cash app.
If you can not help me with this case please connect me with a manager or supervisor I can speak to about this. I would like to avoid filing a formal complaint but I provided detailed information which shows that cash app changed my account and extracted fees without my consent or knowledge. Thank you for communicating with me about this matter. I hope that cash app is invested in treating its customers with respect.
Thank you for immediately attending to this matter.
I wish you wellness and health, and as an essential worker during these very stressful times, I especially hope businesses are mindful of their customer care and communication.
Thank you '' Please assist me in accessing the refund owed to my by Cash App ( Square is parent company ) of {$390.00} Thank you. I have more details in the emails with photos of my deposits over the past 6 years on the app, as well as emails, names and bank info if helpful or necessary.
|
| 11/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I AM NOT SURE WHY THIS CASE WAS CLOSED THE FIRST TIME AS I DID NOT GET A CHANCE TO RESPOND TO WHAT THEY RESPONDED WITH. I HAVE HARDCORE PROOF AND EVIDENCE THAT NOT ONLY DO CASH APP/SQUARE HAS THE MONEY IN THEIR POSSESSION BUT I STILL DON'T HAVE MY MONEY BACK FROM THEM.
On exactly XX/XX/2020 at approximately XXXX XXXX central standard time, I went to make an instant cash out transaction from cash app for the amount of {$6100.00}. The bank and debit card linked to my bank account ( XXXX XXXX ) that I had linked to cash app at the time is where I chose to instant cash out my funds too which usually is in my bank account within seconds anytime I do an instant cash out from my cash app account. The fund were not deposited into my bank account because the bank declined the finds because it was over my limit that I can deposit into my account which is {$5000.00}. So going back and forth between cash app and my bank for what is now 3 weeks, my bank ( XXXX XXXX ) returned the funds to cash app on exactly XX/XX/2020 at approximately XXXX XXXX eastern standard time. This also shows on my XXXX account as well and they have a trace id where they sent the money back to cash app. I had been dealing with a supervisor by the name of XXXX at my bank ( XXXX XXXX ) and their back office. I have emailed cash app several times, too many too count, and they have not responded to one email I have sent in regards to them returning the money to my account. The few times they did respond, they copied and pasted a general email template as a response without ever checking their system for the funds or FULLY reading my email. A few names I got back email responses from cash app are XXXX, XXXX, XXXX XXXX, XXXX, XXXX, none of which were helpful and very dismissive. They then took it upon themselves at one point to block me from emailing them. Also they took it upon themselves to close my case and stop responding to my emails and I still don't have my {$61000.00} back into my account. I am ALWAYS on time with my bills and rent and this situation has caused me to be delinquent on my bills and rent which has now caused me and my sister 's XXXX year old child, whom I look after and have custody of, to evicted. We are now XXXX XXXX XXXX XXXX XXXX. I have not been able to receive any assistance from cash app at all. I do have all email communications and exchanges between myself and cash app. They have not returned my money to me. Then they provided a phone number to a company by the name of XXXX ( XXXX ) only for them to tell us they can not assist me or the bank because the card that was linked to my cash app at the time ending in XXXX did not use XXXX XXXX. I explained this to cash app as well, once again no response, and then when someone did response it looks like they copied and pasted an email template and sent it to me as a response instructing me to do the same exact thing they had instructed me to do before which was call XXXX. They then requested for my bank to send over an official letterhead with trace information on it in which case my bank explained they did TWICE. Cash app, as we speak, has everything they need. They told me without that letterhead from the bank with the requested information on it they will not be able to return/reverse the funds. They have everything they need and none of them has not responded to any of emails nor have they returned my money back into my account. They currently have the funds in their possession as we speak. Also they have hired illegal workers who are pretending to be fake cash app support representatives helping customers solve issues with their cash app account. The fake number they have posted online and everyone is calling is XXXX. When the gentleman picked up they had me to download and app called XXXX XXXX and hook my phone up to the " cash app server '' and was able to see my phone screen remotely. The man I was speaking with supposedly his name that he provided was XXXX. He was extremely rude and unprofessional. So once he tapped into my phone remotely from the XXXX XXXX app he then instructed me to open the cash app app and we went through a few things and then he had me to pay {$200.00} out of XXXX XXXX XXXX account causing me to overdraft my account by {$190.00} of which my bank has explained once both transactions post they will start a fraud investigation and will, for the time being, issue what's call a temporary provisional credit to my account. My bank also cancelled my my debit card I currently have with them and sending a new one in the mail. At the time I saw and found out people were getting scammed from cash app and having thousands of dollars stolen I went into my cash app account ( after the {$6100.00} transaction ) a week later to unlink my debit card from my cash app card. I then linked my XXXX XXXX XXXX account at the time just in case cash app was going to return the funds I had planned to immediately cash them out to my XXXX XXXX account and close my cash app account completely which I plan to do once they return the {$6100.00} to me which doesn't belong to them. No one at cash has returned my money XXXX {$6100.00} XXXX or responded to my emails. At this point I am XXXX, XXXX out, scared and fustrated to say the least. PLEASE HELP!!! AND NO SQUARE DOES NOT " HAVE A MEMEBER OF THEIR TEAM INVESTIGATE YOUR ISSUE AND FOLLOW UP SHORTLY VIA EMAIL!!!! THAT IS A LIE ... THERE IS ABSOLUTELY NO WAY TO CONTACT THESE PEOPLE AND IF YOU CALL THE NUMBER YOURSELF YOU WILL SEE THAT!!!!! I JUST WANT MY {$6100.00} BACK AND WHAT'S EVEN MORE WEIRD IS THE FACT THAT CASH APP ( SQUARE ) REFUNDED ME THE INSTANT CASH OUT FEE OF {$100.00} BUT CLAIM THEY SUPPOSEDLY CAN NOT GIVE ME MY {$6100.00} BACK!!!! I AM GOING TO GET MY LAWYER INVOLVED IF THEY DO NOT REFUND ME MY MONEY. I AM GIVING THEM A CHANCE TO FIX THIS ISSUE. I AM VERY MUCHED LAWYERED UP AND IF THEY DO NOT GIVE ME BACK MY MONEY I WILL FILE A CLASS ACTION LAWSUIT!!!
|
| 07/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
From XX/XX/XXXX, I put in my reply and they open and close the case each time without a firm answers and it was supposed be under investigation and they closed the case with no reply to me and asked me to reopen the case 4 times without a firm answer. I want my money back, they owe me ; they keep sending me in circles. I did everything they asked. This started out as bitcoin transactions that never took place or that I could access or locate and I cancelled my card and it was still taking money from account without my approval. XXXX was not able to help me because this was a third party entity and all the reversal ending back with cash app, RE : bitcoin [ ref : XXXX : ref ] XXXX XXXX XXXX XXXX XXXX XXXX To : XXXX Cc : XXXX Wed, XX/XX/XXXX at XXXX XXXX Hello XXXX, XXXX here with Cash App Support . I hope you're doing well and you've been staying safe during this difficult time. Thanks for your patience for our delayed in getting back to you. I see youve been communicating with XXXX. Ill be taking over from here and I've fully reviewed all previous communication on your case. I'm really sorry to hear that your Cash App account was compromised. I know how inconvenient this situation might be for you. I'll be more than happy to check your account to further assist you.
Thank you for providing that information requested by XXXX. Im assigning your case to a specialist to begin the investigation.
Investigations can take up to 10 business days to complete, depending on the information you provided.
We will never ask you to provide your PIN, send a payment, add funds to your balance, make a purchase, or complete a " test '' transaction of any kind.
The best way to contact Cash App Support is through your app. For more ways to reach out, check out Contact Cash App Support here ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ).
XXXX, it is of the highest priority for us to see your issue resolved. If anything else comes up or if you have any further questions, please dont hesitate to reach back out for support. Hoping you and your loved ones are safe and healthy, I wish you a nice rest of your day.
Warmest regards, XXXX XXXX.
XXXX here with Cash App Support. Thank you for reaching out. I am taking over this case. I understand you're wanting to report unauthorized activity on your account. I'll gladly check how to proceed.
To begin our investigation, you'll need to provide complete answers to all of the following questions. We can not begin an investigation without all of the following information : 1. What is your legal name, XXXX XXXXXXXX, and email address and/or phone number linked to the account associated with the 'unauthorized ' activity? Legal name : XXXX XXXX ; XXXX XXXX : XXXX XXXX ; Email Address : XXXX ; Phone # XXXX ; Unauthorized Activity : CASH APP TRANSACTIONS AMOUNTS DATES Payment Sent XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX TOTAL XXXX 2. What is the date/time and amounts for the transactions that you believe are in error? See List above 3. Why do you believe the transactions were unauthorized? 1. The XXXX operator is fraudulent and I could not determine where the transactions were going, then it was like some one took over my account and daily transactions occurred ; I had to cancel my debit card. I was eventually locked out of cash app. I filed a compliant with the SEC about the XXXX and the person ( XXXX XXXX ) claiming to work with the company in guiding me how to invest in XXXX They began harassing me by asking for my Banking information, I never gave it to them ; It was determined that the company was non-existent and the person and company was not regulated or register to conduct business in the US. When I tried to withdrawl from XXXX I never was able to process or receive transactions. I had disputed the transactions with with my bank and they stated that I needed to work with you first. I have also file a compliant with the FBI 4. Were you instructed to download any other apps other than Cash App to access the account in question? Yes, I was instructed to download XXXX to review transactions.
5. What is the make and model of the device ( s ) you were logged into when the transactions took place? I was logged into Cash App using XXXX.
6. Which city & state were you located in when the unauthorized transactions took place? XXXX, IL 7. Did you forward or provide any account access information to a third party? No, I did not provide account access to a third party. I was contacted on XXXX b
y the FXTStocktraders person that was suppose to be guiding me how to do the invest on my own in Cash App. When it was discovered that they we not a legitimate company, I prolonged my to try to get my transactions disputed. We will review your account as soon as we receive this information. We will never ask you to provide your PIN, send a payment, add funds to your balance,
make a purchase, or complete a " test '' transaction of any kind. The best way to contact Cash App Support is through your app. For more ways to reach out, check out Contact Cash App Support here ( https : //cash.app/help/us/en-us/3128-contact-cash-support " Contact Cash App Support '' ).
If any additional needs come up, please let me know. I'll be happy to help.
Regards, XXXX Cash App Support ref : XXXX : ref XXXX ... XXXX with Cash App Support. Thank you for ...
Sun, XX/XX/XXXX at XXXX AM XXXX XXXX To : XXXX Sun, XX/XX/XXXX at XXXX AM Show original message I never heard from them and they keep asking me to reopen the case. Help me get my money back.
XXXX XXXX XXXX
|
| 12/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/2020 ; I woke up to use Cash APP to pay my phone bill. When I looked at the status of my account it showed my account was closed. I sent an inquiry through the app where they respond by email and they sent me the following message : Cash Support Thu, XX/XX/XXXX, XXXX XXXX to me Hi XXXX, After a recent review of your transfer of funds, we detected the use of Cash App for activity in violation of Cash App 's Terms of Service. As a result, you will no longer be able to use Cash App to send or receive payments.
We are also exercising our discretion under Sections 4 and 5 of the Cash App Terms of Service in the decision to block or reverse your transfer of funds. For security reasons, unfortunately we can not provide more details regarding our decision.
Visit the Cash App Terms of Service for more information.
Thank you, Cash Support In order to receive a response, please do not delete the following line : ref : XXXX : ref I went to look up what was ment by sections 4 and 5 of the terms : 4. Your Liability for Unauthorized Transactions Contact us as soon as possible if you think there has been unauthorized activity on your account. Depending on the circumstances, if an unauthorized transaction has occurred we may be able to cover you.
Please let us know if you believe there is an Unauthorized Transaction on your Account. You could lose all the money in your Account.
We will protect you from Unauthorized Transactions in your Account. When this protection applies, we will cover you for the full amount of the Unauthorized Transaction, so long as we were able to complete the Error Resolution procedures described above.
An " Unauthorized Transaction '' occurs when money is sent from your Account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Account, and sends a payment from your Account, an Unauthorized Transaction has occurred. However, the following are NOT considered Unauthorized Transactions : If you give someone access to your Account ( e.g. by giving them your login information ) and they use your Account without your knowledge or permission, unless you have notified us that transfers by that person are no longer authorized ; If you, or someone else with whom you are acting in concert, act with fraudulent intent ; or You reverse engineer or chargeback a transaction made with your Cash Card.
5. Our Liability We will cover your losses for certain incomplete or incorrect transactions, detailed here.
If we do not complete a transaction to or from your Account on time or in the correct amount according to these Cash Terms, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance : If, through no fault of ours, you have insufficient funds in your Account to complete the transaction ; If the ATM where you are making the Transaction or using your Cash Card does not have enough cash ; If the Cash App was not working properly and you knew about the breakdown when you started the transaction ; If circumstances beyond our control ( such as fire or flood ) prevent the transaction, despite reasonable precautions that we have taken.
6. Funding Sources Used for Payments Made Through the Service You may link an Eligible Bank Account to your Cash App to fund payments made through the Service. Square reserves the right to limit which banks or what types of accounts constitute an Eligible Bank Account. If you choose to link your Eligible Bank Account to your Cash App by providing the username and password you use to access your bank information online, you acknowledge your personal and financial information is being provided to XXXX XXXX, that your personal and financial information will be collected, processed, transferred, or stored in accordance with XXXX XXXX Privacy Policy, and that you acknowledge and agree to XXXX XXXX Privacy Policy.
When you initiate a payment through the Cash App, if you have a Restricted Account, then you will not be able to initiate payments to other Cash App users ( including Sellers with Cash for Business accounts ) with your Cash App Balance. If you have a Restricted Account and you wish to make a payment to another Cash App customer, you may : ( 1 ) use an Eligible Bank Account or Eligible Credit Account ; or ( 2 ) upgrade to an Unrestricted Account to make the payment with your Cash App Balance.
If you have an Unrestricted Account and have sufficient funds in your Cash App Balance to satisfy the full payment amount you can choose whether you want the payment fulfilled by your Cash App Balance, Eligible Bank Account or Eligible Credit Account. If you do not have sufficient funds in your Cash App Balance to cover the full transaction, then you may choose the funding source from your Eligible Transaction Accounts or Eligible Credit Accounts.
I had recently contacted them for an unauthorized purchase where they had the customer cancel there current card and get a new one. But that was it. As far as number 5 they never paid any payments for me. This is what I assumed they meant. After this response I tried several times to reach them to have them clarify there accusation so that we can resolve this issue. They would only respond using the same response they had before ( above ). Please contact them to find out why they have closed not just my account but others. I found out on that same day they have done several other CASH APP users that way. I told them in my response that I never used any illegal transactions and I work for a living. They are yet to contact me to resolve this matter.
|
| 05/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/20 I XXXX XXXX was concerned that my pay check had not post on my cash app.card.It has always posted before XXXXI send a message asking about my deposited. Cash app replied that we received your message and well be getting back with you. I replied back with a message how long. And there wasn't no reply back from y'all. So I XXXX for cash app phone # .The # that came up was ( XXXX ) XXXXCalled # talked with a man explaining about my paycheck has not post to my cash card.He asked me how much it was .I stated {$920.00}, He stated to me first he would need to verify who I was.He verify my phone number. He told me he sent me a message with a code.I got the code called it back to him.Shortly after he stated he sent me a link. That i didn't need to click on it to send the link back to the # he texts me.I try doing what he asked but I was doing it wrong.That this is a new phone that I don't know how to do what he is asking. So he proceeded walking me through. Meanwhile while doing the walk through i seen the amount posted $ XXXXBut in a blink of a eye it was gone .I asked him where did it go .He stated don't worry it is there we just have to finish the walk through. So we proceed doing that and I got to the section that had to put in a card # which I put in the cash app card # which didn't work. I kept? him about it he stated to me you don't have a bank account.I stated no.he said i well call you back in a hour and he hung up.i called back several times and had the same problem.They would hang up i would call back. And they got where they wasn't answer when I call.So called my daughter explaining what happened. She stated that I needed to come over to her place. So I did. When I arrived at daughter 's house, I and my daughter called the number back an started the process all over again. The guys name was XXXX he said an he had my daughter follow his instructions to get access back to my account. Had her download a app on her phone and my phone saying its just to see our screen to better assist us. We were still getting the messages from cash app like we would if we were transferring, etc. So we thought is was really cash app helping us. We managed to access my account, though we then realized the app he had us download not only just let him see our screens it also gave him access to everything but then it was to late. My daughter started questioning wheres our money at, wheres our money at!!! He said its in a safe place don't worry i transferred it to your bank account, check your account. So my daughter checked her bank account and nothing, when she exited out of her bank app back to cash app she was locked out and he hung up. The last thing my daughter seen was transfer {$930.00} to her account and her money {$1500.00} along with mine gone in less then a second. They didn't log me out of my account this time but did log my daughter out and now she can't access it or find it to recovery it. She's emailed all information requested about accessing old account and about the fraud on both of our accounts and nothing seems to be being done about it. No more emails back or anything. Her and I have requested to have a real live person call us back so we can figure out how yall are going to honor fraudulent activity on our accounts an refund our money back due to scammers getting access to accounts and posing as cash app reps. That Square Inc advertises honoring fraudulent issues with a full refund when not done delebertity/knowledgeable. Which clearly we didn't realize it wasn't cash app reps at the time since we were still receiving emails and texts from cash app except for when they unlinked my daughters card or when they stole our money. On XXXX XXXX Cash App Team credited my daughters account with a full refund of {$2400.00} at XXXX. Since her cash card was reported stolen, they closed card and issued her a new one though it was going to take up to 2 weeks to receive card in mail. So my daughter sent me the money in 2 transactions of {$930.00} and {$1500.00}. So I could use my account to send the money to her bank account for her. So she linked her bank card to my account. When I tried to cash out the funds to her bank using my account, it declined and my account was locked. it said to unlock account contact cash support and within 24 hrs I should gain access again. But that didn't happen! I've sent email after email and still haven't received a reply back except for email saying we've received your message, a cash support rep will contact you shortly. well that didn't happen either. I've also filled out and sent back a suspicious activity form that I received in order to unlock my account along with other emails showing proof that there was No wrong activity done. That I was just trying to cash out the funds for my daughter. Though since my account has been blocked, my daughter has requested a refund for both transactions to be sent back to her account since she has received her new cash card but I cant accept her request due to my account being locked. Its been over 10 days and my issue still has not been resolved. I am fixing to have to take other measures to have this issue resolved so I can have access to my and my daughters money. Due to not receiving any reply 's back from y'all, it seems like y'all are trying to scam us for our money. if there any other information or questions needed, reply back to XXXX or XXXX or even give me a call at XXXX. I XXXX XXXX also gives XXXX XXXX my daughter permission to handle this complaint along with any other issues due to I not being computer inclined. Her information is XXXX XXXX, XXXX, XXXX, XXXX.
thank you XXXX XXXX
|
| 01/09/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I WENT TO THE XX/XX/XXXX ON XXXX AND XXXX A CLERK WORKING THERE WAS STANDING BEHIND ME CLEANING THE PIZZA AREA I BELIEVE SHE STOLE MY PIN NUMBER AS I WAS ENTERING IT ON THE KEY PAD THIS HAPPENED IN XX/XX/XXXX. I HAVE BEEN TRYING TO CONTACT CASH APP BUT YOU CAN NOT GET ANYONE TO ANSWER A PHONE. ALL YOU GET IS A RECORDING THEY ARE SCANDALOUS AND THEY STEAL PEOPLE MONEY OUT OF THERE ACCOUNTS. I THIS CASH APP IS A FRAUD AND IS STEALING FROM MILLIONS OF PEOPLE. I HAVE SEVERAL EMAIL PROVING I WAS ROBBED XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX AND XXXX XXXX XXXX STOLE {$210.00} AND THEN {$370.00} ALL FOR BITCOINS.. I DO NOT WANT TO DO BITCOINS AND I HAVE NOT EVER PARTICIPATED IN BITCOINS. I HAVE EVERY EMAIL SHOWING WHAT TRANSPIRED BUT CASH APP SAID I STOLE MY OWN MONEY. WHAT THE XXXX. AND THEY STOLE MONEY AS WELL. I REPORTED TO MY BANK AND THEY DID AN INVESTIGATION AND CASH APP TOLD MY BANK I DID THOSE TRANSACTIONS WHEN THEY KNOW I DID NOT AT ALL. I AM GOING TO FILE MORE THAN JUST THIS COMPLAINT IF CASH APP DOES NOT GIVE ME MY MONEY BACK AND NOW. ALL OF IT. CASH APP SUCKS AND IT DOES NOT EVER NEED TO EXIST AGAIN. I COULDN'T EVEN GO BACK INTO MY OLD ACCOUNT TO SEE IF ANY CHANGES WERE THERE. THEY XXXX LIKE XXXX.. IF IT FITS A FEW EMAIL ARE ATTACHED HERE You purchased Bitcoin You forwarded this message on Wed XX/XX/XXXX XXXX XXXX Cash App XXXX Sat XX/XX/XXXX XXXX XXXX Bitcoin Purchase XXXX BTC {$210.00} Completed Purchased XXXX BTC Exchange Rate {$10000.00} Fee {$3.00} Total {$210.00} Square Inc .
You purchased Bitcoin You forwarded this message on Wed XX/XX/XXXX XXXX XXXX Cash App XXXX Sat XX/XX/XXXX XXXX XXXX Bitcoin Purchase XXXX BTC {$370.00} Completed Purchased XXXX BTC Exchange Rate {$10000.00} Fee {$6.00} Total {$370.00} Square Inc .
You purchased Bitcoin You forwarded this message on Wed XX/XX/XXXX XXXX XXXX Cash App XXXX XX/XX/XXXX XXXX XXXX I do not and have not purchased bitcoins at all. I only joined the XXXX stock on cash app. I have several email proving I was hacked and robbed on my outlook email address XXXX I have a folder called cash app fraud. Dating from XX/XX/XXXX THERE ARE MORE these are the other charges that were made by flat out using my card. The first 3 transaction I do recall making but not the rest. I noticed this when my account went into the negative due to this and my account is in the red again due to this issue. I have worked with my bank, XXXX XXXX XXXX claims department regarding this issue. The claim is still active to date.
XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXX Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX XX/XX/XXXX Show additional information for activity type debit XXXXTemporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... activity type debit status type icon cleared Cleared. Select to mark activity type debit XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim # ... as Reconciled XXXX XXXX I believe 3 of those charges are mine the XXXX the XXXX and the XXXX the rest was stolen by that clerk from the XXXX in my outlook emails i have a whole folder of cash app fraud emails and CASH APP CAN NOT HEAR ANY OF THIS.. I HAVE SENT THEM EVERY EMAIL to CASH SUPPORT.COM AND THEY KNOW ABOUT THE MONEY THEY TOOK BECAUSE I REPORTED TO THE XXXX XXXX XXXX FRAUD CLAIM DEPARTMENT. Cash app claimed I made those charges. I need real help please.
|
| 12/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On XXXX XX/XX/2020, While holiday shopping, I found a listing via XXXX XXXX for the XXXX XXXX. The listing appeared to be from a small business named XXXX XXXX supposedly out of XXXX, TX. I contacted the seller to find out if the system was still available. I received reply that it was and was informed by the seller that they could accept payment via Cash App, XXXX or XXXX XXXX I made payment for {$700.00} via Cash App with agreement that the parcel would be shipped overnight via USPS. The seller informed me that they would send me tracking info as soon as the post office opened. After giving them a couple of hours, assuming as a small business they would have other orders, I checked Cash App to see if payment had been processed to find that XXXX XXXX was now XXXX XXXX. I sent a message to the XXXX XXXX rep that I was speaking with requesting the tracking number and received no reply. I immediately attempted to cancel payment. I was met with a message that I could not cancel payment but that the process was to request refund, which I did immediately. I then received a follow up message from the seller, stating that they saw I disputed the charge and claiming they had sent the parcel but had not had time to send me tracking info. I conveyed that at this point I was suspicious of a scam but still held hope that they would hold up their end of the deal. I conveyed that if their business was legitimate, that I would not be disputing the charges. After being called a XXXX slur, and some further complaints from the XXXX XXXX rep or person about their payment being held as it was in dispute, I was sent a picture of a USPS receipt with tracking info. I did not rescind my request for a refund, nor did I have any communication with Cash App during this time, as I was still suspicious of being scammed. After seeing that the initial tracking info on the package was at a post office in Rhode Island, I maintained my suspicion of a scam but rationalized that it may be a warehouse of some sort and figured I would find out if it was a scam or not for sure when the package arrived. The package, which was supposed to be going from Texas to NY, was shipped from Rhode Island to XXXX, TX where it was delivered. I contacted the seller several times since then and have received no correspondence. They will not return messages, they denied the refund request through Cash App. And yet again changed their name ; this time from XXXX XXXX to XXXX XXXX. I reported the account and the XXXX XXXX listing as a scam to XXXX but have received no communication from XXXX to date. I have attempted multiple times to address the issue through Cash App. They have responded via email, however the responses from Cash App seem to either be auto-generated or ignoring my messages altogether as they repeatedly suggest that I request refund, a step which I already completed and have informed them of multiple times Additionally, I contacted my bank on the date of sale attempting to cancel. I was told I had to wait for the payment to process and then I could go into a branch and dispute the charge. I followed their instruction and went in on Friday, XXXX. I was informed by my bank that they were told by MasterCard that Cash App is responsible for returning my payment and that I need to contact them again and resolve the issue through them Since I was told this by my bank I have sent and received multiple messages with Cash App customer support. While I have continued to ask Cash App for possible solutions and remedies, I am repeatedly being told to request a refund from the seller. I have offered to provide documentation and evidence to support my claim but am constantly met with resistance in the form of request refund from seller and Cash App can not refund. I acknowledge that I made a mistake here, clearly I should not have assumed that listings promoted by XXXX would be legitimate. Had these been more normal times, I certainly prefer to purchase items in store. However, In a time of a worldwide pandemic and with businesses shut down, it seems absolutely ridiculous that the companies hosting online transactions would have policies and/or practices in place that protect the scammer more than the victim It is apparent I was the victim of a scam, the seller has since changed their name and will not respond to my messages. Cash App continues to send me instructions to request a refund even though I already have and they have not so much as offered another possible solution. My bank on behalf of MasterCard, tells me that I have to resolve the matter with Cash App. If we can not go into stores and we can not trust online companies and the companies that process payments make the victims of scams jump through hoops while the scammers make off with money they are not deserving of without a hint repercussions, what hope do we have?
Update : Cash App again responded to CFPB complaint stating to resolve the issue with the seller. As explained above I have attempted this route multiple times and notified them of this as well.
I also left a negative review on App Store for cash app and Square Inc. ( Cash App parent co. ) responded told me to contact customer support I continue to be taken in circles. This is ridiculous.
I will take legal action against the company if necessary, I am trying to resolve this issue.
|
| 01/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
YOU ARE BREAKING THE LAW AND I AM GOING TO SEEK ARBITRATION TO RESOLVE THIS CLAIM. this is not a duplicate complaint. they did not resolve the complaint in a way that was favorable to me the consumer. I have in fact been treated unfairly and discriminated against by cash app block or square whatever they go as.
im writing this complaint in regards to a response I received from block/square cashapp. I was a victim of phishing and identity theft, I have been getting these emails from cash app requiring me to do something to my account but when I opened the email they hacked my account. I informed cash app of this and I also read their guidelines for unauthorized transactions. They wrote me back accusing me the consumer of giving my information to someone which I did not. They are directly blaming me, discriminating against me and damaging my character/reputation. No results from this investigation was forwarded to me but they said they refuse to refund me my money because I gave my information out. This is a XXXX lie. why is this company lying on me? they took the time to lie and assassinate my character by calling me a liar. why would I go through the trouble of filing a complaint if I voluntarily gave someone my information. they are not even following the rules set up on this app I will inform my familyy friends and colleagues about the outrageous response I received when trying to address a fraudulent transaction. I will also post this on many blogs to inform and warn other of the abusive practices cash app has and encourage them to no long do business with them. They have discriminated against me, ignored my disputes and refused to return me any of my money. at first they lied and said the money didn't come from my cash app account. now in their. response they said it did and that I sent it? can they prove this? I am asking for someone to thoroughly investigate this matter. I intend on taking this matter to Arbitration so we can settle this claim if we can not reach a settlement that I agree with.
here are the rules on their website Tell us AT ONCE if you believe your XXXX XXXX ( including your card numbers ) has been lost or stolen, or if an electronic fund transfer has been made by logging in to your Account without your permission ( an Unauthorized Transaction ).
You may contact us through the Support tab of Cash App as described in the Error and Dispute Resolution section above, by calling XXXX, or by writing to us at XXXX XXXX XXXX, Attn : Cash Disputes, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX.
If you tell us within 2 business days ( Monday through Friday, holidays not included ) after you learn of an Unauthorized Transaction, you can lose no more than {$50.00}. If you do NOT tell us within 2 business days after you learn of an Unauthorized Transaction, and we can prove we could have stopped someone from making an Unauthorized Transaction if you had told us, you could lose as much as {$500.00}. If your statement shows transfers that you did not make, including those made by card, code or other means, you must also tell us at once. If you do not tell us within 60 days of the date we sent you the first statement on which the Unauthorized Transaction appeared, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason ( such as a long trip or a hospital stay ) kept you from telling us, we will extend the time periods. If you have a XXXX for XXXX Account, you may be liable for all Unauthorized Transactions, regardless of when you report the activity to us.
The following are NOT considered Unauthorized Transactions : If you give someone access to your Account ( e.g. by giving them your login information ) and they use your Account without your knowledge or permission, unless you have notified us that transfers by that person are no longer authorized ; If you, or someone else with whom you are acting in concert, act with fraudulent intent ; or You reverse engineer or chargeback a transaction made with your XXXX XXXX.
A misdirected payment, such as a payment that is sent to the wrong person, is an authorized payment, and will not be considered an Unauthorized Transaction.
nothing listed under the " not considered unauthorized transactions '' happened in my situation. this was done without my knowledge or permission. this transaction was fraudulent they are allowing scammers to profit big off of their platform due to their lack of security and accountability. I DID everything required for me to do as a consumer and they still laughed in my face. this situation has been very stressful. its awful that's these companies are involved with scammers and allow them to use their platform to profit and take advantage of others while they sit back and do nothing. they are telling me to contact the scammer but I have no information for that person. I do not know who scammed my account. Im sure the have the legal name for this person im asking them to turn this information over along with the results of their investigation that proves me as the consumer was liable for this transaction and did in fact give my information to someone. please have this notarized and sworn under the penalty of perjury in an affidavit of truth.
|
| 02/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On the morning of Wednesday XX/XX/XXXX using my XXXXXXXX XXXX smartphone, I attempted to buy {$1.00} worth of bitcoin using cashapp 's bitcoin investing feature using the radio button XXXX the app 's page has discreet predetermined buttons in the amounts of {$1.00}, {$10.00}, {$20.00}, {$50.00}, {$100.00}, or " ... '' which would allow the user to go to a different screen and enter another specific amount. With the default setting of " standard one-time order, '' I selected " {$1.00} '' and then the " next '' button which took me to the " confirm your cash pin '' screen which I confirmed with my fingerprint rather than a numeric PIN which then automatically executes the sale ( Quick note : I did notice that today XX/XX/XXXX at XXXX that I can not use my fingerprint as a PIN the way I did that day. ). I received an email from cash app at XXXX " confirming '' my purchase of {$15.00} worth of bitcoin instead of the {$1.00} that I entered. I've never bought more that {$5.00} at a time which I did once, and had previously purchased {$1.00} increments on 4 other occasions so I know how to use the service. Cash app requires that you have a balance in your Cash app to purchase bitcoin, but it withdrew additional money from my linked bank account to cover the amount that it selected for me over the amount I wanted to buy XXXX it authorized a withdrawal of an additional {$4.00} from my bank account without my consent to cover the difference between the balance I had in cash app and the {$15.00} total ). I immediately went back to the app to look for a phone number or support contact and was unsuccessful, so I used the in app support center to send my initial complaint about the malfunctioning of the app.
I then got stuck in a terrible feedback loop of canned customer support responses that misunderstood my problem, failed to acknowledge my problem, and refused to address my problem, which I'll summarize below, and am happy to forward via email if it's helpful. I sent a total of 5 messages from XXXX XXXX XXXX and also a complaint via a survey link.
On XX/XX/XXXX at XXXX I got a message saying that cash app is " unable to reverse a bitcoin transaction once it has been initiated '' and going on to explain more detail why nothing can be done, completely overlooking my actual concern of an error in the app, which I addressed in my response at XXXX that day.
On XX/XX/XXXX at XXXX, I got a response from XXXX who incorrectly stated that I wanted to recover my funds from cash app and said that he would provide clarity. He again said that Cash App can't reverse a transaction, and sent me instructions for selling bitcoin. That same day at XXXX I again attempted to clarify that I was not trying to recover my cash, but instead was trying to alert cash app of an issue I had with a malfunction in the app. I specifically requested confirmation that my issue was escalated and shared with the tech support/dev folks at Cash App/Square. I described what happened in great detail for the XXXX team, and let them know what device I was using when I had the incident. That same day at XXXX XXXX responds and tells me that she'll share my feedback with the Cash team to help improve my experience. At XXXX I respond that I would like to know what will happen with my info and that I'm concerned that the issue still has not been addressed.
On XX/XX/XXXX at XXXX, XXXX answers with the same canned answer as XXXX XXXX thanks for taking the time to send over your feedback. I'll be sharing this with our cash team to help improve your experience with Cash App. '' I replied at XXXX to let them know my concerns in greater detail and shared my intention to report my experience to the CFPB.
I didn't get response until XX/XX/XXXX at XXXX acknowledging my frustration and giving me instructions for sending bitcoin to third parties, which I have never done and was not trying to do, and then sending nice messages to about the health of my loved ones. I responded on XX/XX/XXXX at XXXX stating that the response did not address any of he specific questions I asked and asking if real humans answer customer concerns.
On XX/XX/XXXX at XXXX I heard from XXXX who said that she could confirm that they already " investigated into the issue I experienced with the APP and we can confirm that there is no global issue impacting the APP. '' She then thanks me for taking the time to send my feedback and says she'll be sharing it with the Cash team to help improve my experience with Cash App. She then gives me specific instructions to keep this from happening again which were new including updating my phone and app, turning off my phone and turning it back on, force closing the app, deleting and reinstalling the app, and then she says that if I have the issue again after doing that, I should send a screenshot or video of the issue, what I did right before it happened, and the make and model of my advice ( in short, all of the info, I'd already sent in earlier messages to be shared with the XXXX team ). To me this was an acknowledgement that there was actually an issue with the app, and that other people have complained about it too, ( also not sure why I didn't get this message on XX/XX/XXXX ) but I can't be sure, so I'm submitting a complaint just in case.
|
| 01/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
A transfer of {$15000.00} from my Cash App account to my new XXXX account was never successfully completed. This money has been inaccessible to me for over a year.
On XX/XX/XXXX, I elected to fund my new account with XXXX by charging my Cash App account. I provided XXXX with my Cash App account and routing numbers.
On XX/XX/XXXX, I received an email from XXXX saying, in part : " Your {$15000.00} transfer could not be deposited into CitibankIf the amount was transferred from an account held by another financial institution, please contact them and request that the transfer be returned. This action will re-deposit funds back into your account. '' I've attached this email.
I contacted Cash Support and asked that the transfer be returned, but they ultimately refused. On XX/XX/XXXX, I received an email from Cash Support saying, in part : " After reviewing your account, I can see that your direct deposits were rejected and can confirm the funds will be returned to the originator of this deposit within 3-5 business days of the posting date. In order to help locate the funds, I have attached a PDF to this email showing the rejected direct deposits and the return trace IDs. With that said, your Cash Card and direct deposit account have been deactivated. '' I've attached that PDF. This was the first I had heard of my account being deactivated. My understanding is that, at this point, XXXX had rejected the transfer and sent it back. However, my Cash App account had been deactivated. So Cash App would not allow me to access the returned transfer. Cash Support 's claim that the funds would be " returned to the originator of the deposit within 3-5 business days '' proved false, as I never received anything in my XXXX account XXXX
On XX/XX/XXXX, I filed a complaint against XXXX with the Consumer Financial Protection Bureau. XXXX responded by claiming, " XXXX does not have the funds as they are being held by the third-party vendor XXXX ; therefore, we recommend that you contact XXXX XXXX for further assistance in recalling these funds. '' I've attached XXXX 's complete response.
On XX/XX/XXXX, I emailed Cash Support and shared XXXX 's response. On XX/XX/XXXX, I received a reply stating : " For this, since you have confirmed with XXXX that the funds are being held at XXXX, you would need to work with XXXX directly. Cash App partners with XXXX XXXX for direct deposits and Cash Cards, but I can confirm that your funds successfully left Cash App and XXXX. '' I called XXXX, and spoke with a sales representative who was adamant that XXXX does not deal with consumers directly. She said that my bank needs to open a case with XXXX to resolve this. Therefore, I contacted XXXX again.
On XX/XX/XXXX, the XXXX XXXX XXXX XXXX sent me a secure message saying : " Upon a review of our records, we have not received the funds. In our last response letter, we referred you back to XXXX XXXX, the originating bank who sent the funds. Since the merchant has claimed non-receipt of funds, XXXX XXXX will need to submit a request to recall the XXXX transfer and have the funds returned. '' Although I am aware that XXXX XXXX customer service does not handle issues related to Cash App accounts, I decided to try calling them anyway since I was getting nowhere with anyone else. However, they refused to talk with me about my Cash App issue.
On XX/XX/XXXX, I filed a complaint against Square , Inc. with the Consumer Financial Protection Bureau. I've attached the response. Square quotes back to me what I orally said to Cash Support on XX/XX/XXXX, " The {$15000.00} from XXXX, that was a refund. It was originally a direct debit from my Cash App account, but it, like, messed up, and it was supposed to get sent back. I disagree with Square 's characterization of my complaint. At that point, as an ordinary individual without a banking background, I was trying to investigate what happened. That statement reflects a lay person 's understanding on banking and ACH transfers. I am still trying to figure out what happened. I do not accept that Cash App successfully completed the XXXX transfer to XXXX. This was not a simple transfer from XXXX Cash App user to another Cash App user. XXXX, as a bank, did not accept the XXXX transfer and therefore my understanding is that Cash App did not complete the transfer. When XXXX notified Cash App that it did not accept the transfer, Cash App refused to resolve what happened to my money. Cash App had closed my account, and refused to accept any responsibility for Cash App 's unsuccessful transfer of my {$15000.00} to XXXX. Again, I do not accept that Cash App is absolved from its role in the loss of my {$15000.00}.
Throughout this case, I have communicated with every company involved. Each company has sent me to another. But no one has yet taken responsibility and helped return my money.
Block Inc is primarily responsible for this, for several reasons : 1. Cash App disabled my account, without notifying me, at a critical moment. If my account had not been disabled, I would still have access to my money.
2. XXXX made two attempts to return the money to its origin.
3. Cash Support refused to make any attempt to return the funds.
|
| 01/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
1. On Tuesday XX/XX/XXXX, I noticed my Cashapp balance went from apx. {$20.00} to apx. negative {$190.00}, with no explanation or new transaction showing in the transaction history.
2. The only way to inquire about it was to send a message through the App, which I did on XX/XX/XXXX.
3. On XX/XX/XXXX, I receive the following response by email : # # # # Hi XXXX, My name is XXXX with Cash App Support, thank you for reaching out. I hope you're doing well and you've been staying safe during this time. I understand that you're concerned about the negative balance of your account. Just know that I'm here to take a look at this and provide clarity to you.
After looking at your account, I can see that the {$210.00} transaction to XXXX was disputed on XX/XX/XXXX at XXXXXXXX XXXX CT. However, this dispute was reversed on XX/XX/XXXX at XXXXXXXX XXXX CT and this has caused a negative balance to reflect in your Cash App. While you are still able to receive funds to your Cash App, any payments sent to you will go towards rectifying the negative balance.
You can bring your account back to a positive balance by receiving payments from other Cash App customers, or by adding funds from a linked debit card.
To add cash using your debit card : 1. Tap the Banking tab on your Cash App home screen 2. Press Add Cash 3. Select an amount and tap Add Feel free to reach back if anything else comes up, I will be aware of your response. Remind Cash App is the strongbox that protects your most precious treasures.
Best Regards, XXXX XXXX Cash App Support ref : XXXX : ref # # # # 4. I do not recall initiating a dispute, nor do I have any records of a dispute, or of being contacted by Cashapp regarding the dispute. So, I responded to the email on XX/XX/XXXXas follows : # # # # 1. Can you pls provide me with all documentation regarding this dispute?
2. I don't recall making this dispute, nor have I received communications regarding this dispute.
# # # # 5. I received no reply within 24 hours, so I sent a second follow-up email on XX/XX/XXXX requesting a response to my XX/XX/XXXX email.
6. Today, six days later, I received the following response : # # # # Hello, Thank you for reaching out.
Please note we initiated a dispute claim with the card network on your behalf due to the merchant forcing your Cash Balance negative.
The card network provided the decision on your dispute claim. Based on the details provided by the merchant, the claim was awarded to the merchant.
Previously, your Cash balance was paid a provisional credit until the claim was resolved. On XX/XX/XXXX, the provisional amount automatically reversed from your Cash balance.
Date Status Amount Balance After Statement Description XX/XX/XXXX at XXXX CST Dispute Reversed {$210.00} - {$190.00} Reversal : XXXX XXXX As a result, your Cash balance is currently ( - {$44.00} ). We ask you to immediately deposit funds to resolve the balance due as outlined in the Cash Terms of Service.
If you have further questions or would like to further pursue your claim, we encourage you to reach out to the merchant directly.
Again, we appreciate your patience and cooperation throughout the dispute process.
# # # # 7. I responded as follows on today : # # # # 1. When did I initiate the dispute?
2. How did I initiate the dispute?
3. Upon what basis did I initiate the dispute?
4. Also, I have requested all related documentation, which you all have failed to provide or respond. Pls provide.
# # # # 8. They responded as follows on today : # # # # Hi XXXX, I do not have any new information to provide regarding this issue. Please review the information in our previous emails to understand how to move forward.
For questions or concerns outside of this case, please reply back to me here.
ref : XXXX : ref # # # # 9. I responded as follows on today : # # # # Who, if anybody, at Cashapp, can tell me when I initiated the dispute?
Who, if anybody, at Cashapp, can tell me how the dispute was initiated?
Who, if anybody, at Cashapp, can tell me upon what basis the dispute was initiated?
# # # # 10. They have not responded to date.
11. It is unacceptable that Cash App takes my money pursuant to an alleged dispute without providing any information or documentation regarding the dispute. They feel they have the right to take people 's money for no reason, or for reasons that they can make up and do not have to justify.
12. Cash App should be able to, and upon request should, answer basic questions regarding any alleged dispute.
13. Additionally, Cash App never contacted me regarding the alleged dispute to give me a chance to even respond to the merchant.
14. Cash App has literally provided ZERO documentation regarding this dispute that they are using to justify the theft of over XXXX XXXX dollars from my account.
15. Cash App claims to be a safe place for people to keep their money, but it is not.
16. Cash App has no accountability to customers, and should not be allowed to continue to do business in the United States without appropriate requirements and regulations.
|
| 02/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Emails associated with account in question : ( 2 XXXX, 1 phone number ) Email 1 ) XXXX Email 2 ) XXXX Phone number 1 ) ( XXXX ) XXXX These are my recognized Email addresses and phone number associated with the account in question. May have been changed multiple times to multiple different emails/Phone numbers. I was only able to screen shot one of the emails that was linked to my account in connection with fraud and an unrecognized address. See screenshot 1 below, unknown unauthorized Email. See screenshot 2 below, recognized emails and phone number but unrecognized Street address.
2 ) All unauthorized transactions occurred on the same date of XX/XX/2021. The First happened on XX/XX/2021, I can no longer enter my cash app activity so I don't have an exact time for the first alert of this unauthorized, but failed transaction, that was attempted roughly around XXXX EST. Transfer attempt was XXXX to an account holder XXXX XXXX. Unrecognized, unauthorized, failed. I immediately contacted support but only got a voice-mail. I was followed up by email support about the issue sometime shortly before the 2 fraudulent activities that were unauthorized but were successful. Email support advised me ( to give them all the information you were asking for and I did as soon a I recognized the first failed XXXX transfer attempt at XXXX XXXX EST. I noticed the unrecognized and unauthorized attempt to transfer {$100.00} as flagged and failed in my cash app. I contacted support at XXXX XXXX EST on XX/XX/2021. I received my first response at XXXX XXXX EST from XXXX see reference number contact was initiated from email XXXX XXXX : XXXX : re AT XXXX XXXX EST I got a second response to email XXXX About attempted fraudulent activity as I wanted to be sure to that my flag of fraudulent activity was received because it was really important to keep my account clear of any potential fraud considering the amount of money I had in my account at the time the fraudulent activities were committed.
At XXXX XXXX EST I sent my first response to support in an attempt to force logout on all devices my account was associated with. Nearly two hours before the first successful unauthorized transfer at XXXX XXXX EST, transfered XXXX to a previously denied and just recently added XXXX XXXX after the first unauthorized attempted XXXX funds transfer of {$100.00} at XXXX XXXX EST was flagged and sent back to me for my protection.
At XXXX XXXX EST my email address XXXX was unlinked from my cash app.
At XXXX XXXX EST my email XXXX was unlinked from my cash app.
Neither of these emailed were unlinked by me.
At XXXX XXXX EST my cash pin was reset. At this point I was completely unaware of what was going on with my account as my notifications has been edited and emails cut off. Cash pin was rest roughly 3 Minutes prior to the XXXX XXXX EST which was the time of the first {$1000.00} XXXX transfer.
At XXXX XXXX EST XXXX Transfer to XXXX XXXX of {$2500.00} roughly three minutes past first successful theft of {$1000.00}. Both unauthorized transactions occurred roughly 4 hours after I first alerted cash support with both my emails of the {$100.00} unauthorized, unrecognized but failed and refunded for my protection XXXX transfer attempt at XXXX XXXX EST. Total fraudulent transactions {$3500.00} out of a possibly {$3600.00} had you not refunded that {$100.00} first time attempt.
3 ) I have never authorized or used any other apps or services that offer cash app advise, services, or support. I always contact support through the official cash app app installed on my phone through XXXX XXXX services.
4 ) Make and model of phone I was logged into when fraudulent activities were made.
Make : XXXX Model : XXXX XXXX XXXX Phone make and model of potential fraudulent activities made against my account could possibly be an XXXX. Not sure if the model but it could possibly be a XXXX 5 ) My location when the two successful frauds occurred was in XXXX XXXX, Michigan At XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX 6 ) I did not forward any information or otherwise intentionally given up any important or sensitive information as it refers to my account. I believe the fraudulent activities may have been started on a device I was temporarily using when I has lost my main device around XX/XX/2021. That device was a XXXX XXXX XXXX and it has never been located or recovered to date. I used a temporary either XXXX or XXXX device to monitor and keep an eye on my cash app until I could get a replacement which was connected to cash app XX/XX/2021 and is the XXXX XXXX XXXX XXXX.
Please see attached files for email 's, screen shots, and photo of most relavant information I could compile in relationship to the fraud/theft. Photo is of contact card for Officer XXXX of the XXXX county sheriff 's office. Police report filed, all relavant information collected. Contact information, case number, and badge number included on contact card.
|
| 10/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Hello, I am here with a second complaint for the company Square. I made the first complaint on XX/XX/2021 to CFPB which I have quoted below. The CashApp Square bank keeps awarding the merchant the claim when I have shown proof that she did not render services and lied and manipulated paperwork. I feel as though because she is one of their customers on the business side and they dont want to lose her business they are siding with her. This makes no sense. I have sent screenshots of clearly where she has said different things from her website and email/text messages and has changed the address without my knowledge. They keep allowing her to review the case and that is not fair because Im not the one scamming here, the merchant is. Why would I want someone who stole money from me, lied on me, lied to me, and manipulated paperwork to cover her own mistakes? Im thinking either they have shady business along with her or they are not carefully reading my evidence that I am sending in. Something needs to be done about this matter! I even have screenshots included where she manipulated her website to make it fit and look like she is in the right. I have the screenshot from when I booked where it says she would come to my location and also where after she lied and took my money she attempted to change it but left the part on there where she says she comes to you. I really need this investigated. But as stated earlier I have attached my original complaint I sent to you all.
Complaint number XXXX On XX/XX/XXXX I contacted a company called XXXX XXXX XXXX XXXX XXXX before booking to ensure I had correct information. I stated to her I seen a special online on XXXX for a XXXX XXXX for me and a few of my friends. She advised me to go ahead and book which I did that same day. She contacted me letting me know that with XXXX I would not receive all the services so I canceled with XXXX to book directly through her site. I waited a few days until XXXX refunded my order to place the order through her direct website. Once I received my refund from XXXX, I proceeded to her website and booked the event for {$420.00}. I read the description and it stated verbatim You can choose services and if you need our location with party coordinator which she has went in on the website and tried to change but I have the screenshot of before and after she changed it without my knowledge. While I was on her website attempting to book the service I seen where she asked for customers location, so before proceeding I called again to ask if she would be traveling to us because what other reason would you need my address? She replied yes and I said great I will go ahead and book I just wanted to clarify. We hung the phone up and I proceeded to book. I received an email with all information including what, when, duration, price, and where. In which all of this information is the information I provided her with when booking on her website. I have the screen shots of that as well. She also changed that information without my knowledge because in the screenshot she sent me it states that you can edit booking and it is not the same address I gave when giving her my booking info. The address I gave her to come to which is also included in the booking email is XXXX XXXX XXXX XXXX XXXX XXXX but she changed it to another address without my knowledge which I now figured out is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX. It is not good business to change info on a service booked without the customers knowledge then blame the customer for your mistake and lie about it. I contacted Cashapp with info about disputing the charge and sent them everything over proving I was being taken advantage of because she clearly changed her information after the fact she found out she was wrong. They offered me a provisional credit but eventually awarded to the business which I feel is not fair because there was information changed on her website and booking site without my knowledge after I received the information she gave me from the beginning. To me first impression is everything. I would have never decorated or cooked food for the event had I been aware it was going to be held at another location. This is two businesses taking advantage of a customer with valid evidence You can not tell a consumer one thing then go behind their backs and change it. If you would look at the email screenshots you will see the dates as to where she changed it from one location to another. Also, another screenshot is where she sent me a screenshot of her address where it clearly says edit booking and that is what she did prior to sending to me. Because my original email from the day I book XX/XX/XXXX has the booking address I gave her. There is a two part screenshot for the booking email I received before it was changed without my knowledge, I couldnt fit it all in one so there are two images.
|
| 12/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX XX/XX/2020, While holiday shopping, I found a listing via XXXX XXXX for the XXXX XXXX. The listing appeared to be from a small business named XXXX XXXX supposedly out of XXXX, XXXX. I contacted the seller to find out if the system was still available. I received reply that it was and was informed by the seller that they could accept payment via Cash App, XXXX or XXXX XXXX I made payment for {$700.00} via Cash App with agreement that the parcel would be shipped overnight via USPS. The seller informed me that they would send me tracking info as soon as the post office opened. After giving them a couple of hours, assuming as a small business they would have other orders, I checked Cash App to see if payment had been processed to find that XXXX XXXX was now XXXX XXXX. I sent a message to the XXXX XXXX rep that I was speaking with requesting the tracking number and received no reply. I immediately attempted to cancel payment. I was met with a message that I could not cancel payment but that the process was to request refund, which I did immediately.
I then received a follow up message from the seller, stating that they saw I disputed the charge and claiming they had sent the parcel but had not had time to send me tracking info. I conveyed that at this point I was suspicious of a scam but still held hope that they would hold up their end of the deal. I conveyed that if their business was legitimate, that I would not be disputing the charges. After being called a XXXX slur, and some further complaints from the XXXX XXXX rep or person about their payment being held as it was in dispute, I was sent a picture of a USPS receipt with tracking info.
I did not rescind my request for a refund, nor did I have any communication with Cash App during this time, as I was still suspicious of being scammed.
After seeing that the initial tracking info on the package was at a post office in XXXX XXXX, I maintained my suspicion of a scam but rationalized that it may be a warehouse of some sort and figured I would find out if it was a scam or not for sure when the package arrived. The package, which was supposed to be going from XXXX to XXXX, was shipped from XXXX XXXX to XXXX, XXXX where it was delivered.
I contacted the seller several times since then and have received no correspondence. They will not return messages, they denied the refund request through Cash App. And yet again changed their name ; this time from XXXX XXXX to XXXX XXXX.
I reported the account and the XXXX XXXX listing as a scam to XXXX but have received no communication from XXXX to date.
I have attempted multiple times to address the issue through Cash App. They have responded via email, however the responses from Cash App seem to either be auto-generated or ignoring my messages altogether as they repeatedly suggest that I request refund, a step which I already completed and have informed them of multiple times Additionally, I contacted my bank on the date of sale attempting to cancel. I was told I had to wait for the payment to process and then I could go into a branch and dispute the charge. I followed their instruction and went in on Friday, XXXX. I was informed by my bank that they were told by MasterCard that Cash App is responsible for returning my payment and that I need to contact them again and resolve the issue through them Since I was told this by my bank I have sent and received multiple messages with Cash App customer support. While I have continued to ask Cash App for possible solutions and remedies, I am repeatedly being told to request a refund from the seller. I have offered to provide documentation and evidence to support my claim but am constantly met with resistance in the form of request refund from seller and Cash App can not refund.
I acknowledge that I made a mistake here, clearly I should not have assumed that listings promoted by XXXX would be legitimate. Had these been more normal times, I certainly prefer to purchase items in store. However, In a time of a worldwide pandemic and with businesses shut down, it seems absolutely ridiculous that the companies hosting online transactions would have policies and/or practices in place that protect the scammer more than the victim It is apparent I was the victim of a scam, the seller has since changed their name and will not respond to my messages. Cash App continues to send me instructions to request a refund even though I already have and they have not so much as offered another possible solution. My bank on behalf of MasterCard, tells me that I have to resolve the matter with Cash App.
If we can not go into stores and we can not trust online companies and the companies that process payments make the victims of scams jump through hoops while the scammers make off with money they are not deserving of without a hint repercussions, what hope do we have?
|
| 05/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Att : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX.
Washington, D.C. XXXX COMPLAINT AGAINST : SQUARE, INC. / CREDIT CARD PROCESSING COMPANY CONSUMER MERCHANT SERVICES XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX I write you today as I believe that willingly or not, Square Inc. is aiding and possibly abetting criminals who commit credit card fraud on their credit card processing platform.
In XX/XX/2020 I received a e mail web site inquiry for the sale of pro audio products to a company based out of California. The contact information was XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX, CA XXXX Tel:XXXX ) XXXX XXXX I went through the quotation process with client ( XXXX XXXX ) and he sent me a purchase order for products that were needed for his business. When I received the purchase order I processed the purchase with Square inc merchant services using their terminal application. XXXX had provided all relevant credit card information with the purchase order. In order to get transaction approval from Square using terminal data entry on my PC you must enter the credit card holders name, card number, expiration date, code on back of card and mailing address zip code. After that was done I did get approval for the transaction.
XXXX sent me two more purchase orders over the month of XXXX for additional equipment for his business. After the 3 purchase order I received a call from the secretary of one of the actual credit card holders claiming they did not authorize the purchase. I in turn asked her to e mail me and I called Sqare inc customer service to authenticate her position.
That was XXXX XXXX about XXXXor XXXX XXXX. I failed to get the ladys name at Square. however they tell you they record all phone calls as a mater of record. I asked the lady if the card was in the name of XXXX XXXX XXXX XXXX she looked at her terminal and told me the name was incorrect and the card actually belonged to XXXX XXXX XXXX. At that point I asked if the name field in the authorization process for the transaction was part of the authorization process confirming a legitimate transaction. She said that a name must be entered into the terminal form but it is not checked for accuracy or validity to process the transaction.
This lack of correlating a valid name with all other credit card information at the time of transaction approval threw the terminal approval process is why there is credit card fraud on the Square inc merchant services platform. As merchants who consume merchant credit card services from a third party to authenticate valid credit card transactions it is crucial that they use all data provided to authenticate charges. To not confirm the name on the card is aiding and abetting credit card fraud by criminals.
I would also note that Square inc has had 2,999 complaints in last 3 years 1,506 complaints in last 12 months. They are not accredited by the XXXX XXXX XXXX in XXXX XXXX.
There is always a persons name or company name associated with all credit cards or debit cards. There could not be a valid card with out a owner of the card, individual or business.
As a merchant I rely on my credit card processing company to authenticate the data I provide for a transaction so I do not incur credit card fraud from criminals. For Square inc not to confirm the card holders name on transactions at the time of a terminal transaction is irresponsible and could be considered criminal since they are helping criminals process credit card fraud on their processing platform. The Merchant services provided by Square inc is my last line of defense against credit card fraud and they have failed to protect me from criminals that commit credit card fraud.
If Square inc would have checked the names on the 3 transactions I had with XXXX XXXX XXXX XXXX they would of denied the transactions as XXXX had put his company name in place of the real credit card holders name. The total approved on all 3 transactions is XXXX. Also note that Square will not reimburse their 4 % processing fee on bad transactions. They are profiting from bad transactions and making merchants pay for their lack of proper authentication of transactions.
I have substantial e mail, purchase orders, invoices, packing list and relevant data for each transaction that was fraudulent. I have attached all 3 PDF files for the transactions that were frodulant. I live each day in fear of Square inc attempting to blame me for what they did wrong. The name on the card is relevant and should be part of the authorization process, especially when it is provided threw terminal transaction process. If they would of checked the names on my 3 transactions they could of stopped credit card fraud in this case.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ohio XXXX XXXX office XXXX cell XXXX http : XXXX
|
| 08/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Saturday, XX/XX/2020 I received a call from a number in Florida which I answered. The recorded message indicated that it was Cash App Fraud Department but the line then disconnected. I called the number back and a representative named XXXX answered. He explained that my account may have been compromised and that he needed to do a few checks to be sure my account was okay. He somehow already knew my Cash App cashtag so nothing seemed off to me. He told me in order to do the check I needed to download an app called XXXX XXXX which would allow him to share my screen and be sure my account was okay. I did this and my account opened on my phone. He then looked through settings and kept putting me on hold then he came back and asked me to transfer {$250.00} from my linked XXXX XXXX account to my Cash App. I tried and it would not work. He had me try several times until he said we would need to do it another way to make it work. He said I had to use the " Pay Friends '' feature on my Chime account to do the transfer to a dummy account and the money would then immediately be put into my Cash App Account. I did the transfer which he gave me the information for the so called Dummy Account which came up as XXXX. As soon as the transfer of {$250.00} was done the line disconnected. I checked my Cash App and the money was not there. I started to panic immediately but the Hawaii number XXXX XXXX XXXX XXXX called me right back and it was the same person. He told me to relax because at this point I was screaming at him to put my money back. Then before I knew what was happening a transfer of {$140.00} was showing up in my XXXX Account then another transfer for {$500.00} another for {$1000.00} and another for {$100.00}. As this was happening with all transfers going to XXXX I was screaming at him to put my money back. He transferred me to XXXX XXXX who said he was the Fraud Department Manager for Cash App and that he was trying to fix the mistake and put the {$1900.00} back in my account and that he would add additional funds for my trouble. I told him NO I just want my money back NOW! He claimed he tried to put the money back but was not able to. He then demanded that I give him my other bank ( XXXX XXXX ) account information - which I refused to do. He then said I was defaulting on my money because I was refusing to give him the XXXX XXXX information. He then hung up on me. He called back several hours later after I kept calling the Hawaii number and offered to again put the money in the XXXX XXXX account. I believe that he somehow got into that account and saw that my kids college money account ( money for XXXX kids to go to college ) had a significant amount of money in it and wanted that account information but did not realize that the account is not in my name and I have no access to it. He then hung up on me again and I tried calling until the number was then disconnected. I filed a fraud and stolen money dispute with my bank XXXX who has denied me getting any of my money back saying that no error had occurred. Which I don't understand because I did not authorize any transfers to this XXXX ( I do not even know that name ) and it was clear at this point it was a scam. I have also contacted Cash App but have yet to hear back from them although I don't think there is anything they can do as the money was never put in my Cash App account. This was all the money I had to pay my bills and feed my kids and these people just took it away. I don't understand how XXXX can deny that a scam/fraud has occurred and refuse to give me my funds back. This seemed completely legit and I did not authorize them taking my money! Several hours later I received a deposit in my Cash App from a XXXX XXXX for {$480.00} ( for Dummy ) it said then about a minute later there was a transaction to XXXX XXXX XXXX for {$470.00} to which he replied with a heart. Neither of these was authorized by me as I don't know either of these people and don't know how they sent money and paid it out without my phone app? It was at this point I reset my phone because it was clear that they still had control of my phone. I think the only thing that stopped them was that I use Face ID instead of passwords. I don't know who to go to or how to stop these people. They have clearly done this to more than just me. There was no indication that they were not who they said they were until it was too late. At this point it seems I will not get my money back from my bank ( XXXX ) which just baffles me because I have all the information and documents proving this was a scam.
|
| 09/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On XX/XX/2020 I transferred {$500.00} from My XXXX XXXX Checking account into my CashApp money transfer account because I needed access to cash while waiting on a replacement debit card to be sent to me from my bank. After making the transfer, I realized that I could not remember my access PIN number for my CashApp Card which I had just transferred the funds to. So I followed the instructions on the Back of my CashApp Card which was to go to cash.app/help in order to reset and receive a new access pin to retrieve money from the ATM. Upon going to cash.app/help I was instructed to call a phone number which brought me to a live person. This person assured me that he would help me reset my Pin but first needed to verify my identity and account. After getting my information this person asked me to download an app that would make the process easier going forward. He then asked me what kind of device I was calling from. Then he preceded to conduct a series of test transactions which led to him fraudulently transferring {$1800.00} out of my checking account. He attempted to transfer over {$4000.00} before I began to receive alerts from my bank for unusual transactions. I immediately contacted my bank and cancelled all of the transactions because they were unauthorized and fraudulent but was told by my bank that the transactions could not be cancelled until they posted to my account which totally makes no sense. I waited the few days then disputed all of the transactions that went through and was given a provisional credit by my bank pending investigation. Upon my Banks completion of their investigation they concluded that the transactions were authorized because CashApp Support sent them documents showing that the transactions were made from my phone and email which was connected to my CashApp account. The scammer had access to my account and knew what type phone I was using and my phone numbers of course because he asked me for them in order to verify who I was. So my Bank agreed with CashApp and charged me for the {$1800.00} which means I lost {$1800.00} twice! I then attempted to contact CashApp in order to get my money refunded but preceded with trepidation do to the method my money was stolen. I found out that CashApp only has an online dispute process which made me even more leery. But I lodged my dispute with them anyway and after a few days I received an email stating that my request for refund was denied because CashApp found through their investigation that the transactions were done through the same device which had done prior transactions. Not Prior fraudulent or unauthorized transactions just prior transactions. This makes absolutely no sense because of course I have done prior transactions. I have used CashApp to send and receive money on numerous occasions the prior year! CashApp advised me to dispute the transactions with my bank to recover my money after my bank had already overturned my provisional credit based on the information CashApp sent them. Of course I used my same device for prior transactions. I feel like the Bank and CashApp has failed to implement a change in their policies and practices which is resulting in the theft of thousands if not millions of hard working consumers money such as myself. I was told by my Bank Representative that they get this same thing happening daily to people with CashApp but yet no one has implemented a change to halt this atrocity! My money is supposed to be insured by the FDIC and I am not supposed to be held responsible for unauthorized transactions but yet neither one are protecting me now. Im even more upset that large financial institutions such as CashApp and XXXX XXXX are allowed to continue their banking practices while blatantly knowOmg that scammers are duplicating their website but they are not monitoring XXXX or the Internet to put a stop to this. If CashApp is and has been aware that their website is being commandeered by scammers on a daily basis why arent their IT department not securing their website?! And if the Banking Industry is aware of this scam as I was told by my Bank Representative, why are they not putting secure measures and policies in place to protect the banking consumers! I believe that this is a multi XXXX dollar money laundering scam being run by CashApp and the Banking industry and it needs to be exposed and stopped permanently! I want my money refunded from CashApp or my bank which is supposed to protect me from unauthorized transactions and is FDIC insured any!
|
| 03/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, I am emailing to ask for help!! I am trying to make a transaction with a buyer of my second hand shoes, but XXXX ( XXXX XXXX XXXX keeps calling me and asking me to purchase a XXXX XXXX Gift Card. I feel annoyed, and they even said that they are FBI!! I think it is really serious. I suspect they are using XXXX to pretend Cash App Support to take money from consumers. Please follow up.
-- XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX, 2021 On Sat, XX/XX/2021 at XXXX XXXX Cash App Support XXXX wrote XXXX Dear $ XXXX You have anAdditionalPaymentof $ XXXX From $ XXXX We have issue crediting money to your cash app account!!!
Foryouraccountto be fully credited with the sum of ( XXXX XXXX XXXX you are require to visit any Storeoutlet around XXXX make it easier for you, pick a '' XXXX XXXX gift card or a XXXX wallet gift card make sure you paywith cash or debit card, Make sure you top it up with {$100.00} Take a pics of it and peel the hidden numbers and send it to us here with the receipt belongs, ( 1 ) We will be adding the XXXX XXXX gift card or the XXXX wallet gift card information to yourcash appaccount.
( 2 ) Money will be automatically available on the XXXX XXXX gift card or the XXXX wallet gift card ( 3 ) We will activate your account to a business account on our data base and your money will reflect on your account and youraccountwill be fully credited with the sum of XXXX $ XXXX XXXX instantly.
We also accept : XXXX GIFT CARD, AND XXXX GIFT CARD Also, congratulations that yourCashAppaccounthas been upgraded to businessaccount.
We have confirm the fund transferred by the buyer and it as been approved, but we need you to send back theadditionalpaymentthe buyer sent to expand yourlimit, email us the " XXXXXXXX XXXX gift card or the XXXX wallet gift card '' details for verification. Once this is done weCashAppwill credit youraccountwith the total sum of XXXX $ XXXX XXXX ***Waiting for you to complete this transaction so money can go through*** NB : Failure to do this youraccountwill be suspended.
We are sorry for inconvenience this might have caused you.
NOTE : Funds deducted from the buyer'saccountis not returnable to the buyer'saccount. So you are in total control of the funds once we credit it.
YOUR SAFETY IS OUR UTMOST PRIORITY. XXXX XXXXCash App. All rights reserved. Thank you for using CashApp! The CashApp Team.
-- XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX On Sat, XX/XX/2021 at XXXX XXXX Cash App Support XXXX wrote XXXX Dear customer You have to send the card now so that your account can be credited with the sum of {$550.00} You have nothing to be worried about your account will be fully credited immediately the cards are provided and dont forget all the money you are spending on cards will be credited immediately we confirm the cardsTransactionPending 98 % Done.This is yourmoneypendingalready in 98 % Its safe andsecureAnd alsopendingin your account, Amount of $ XXXXThanks for using cash app.YOUR SAFETY IS OUR OUT MOST PRIORITY -- -- -- -- -- Forwarded message -- -- -- -- - From : Cash App Support XXXX Date : Sat, XX/XX/2021 at XXXX XXXX Subject : ***FBI*** To : XXXX XXXX*PLEASE NOTE** PLEASE, DO NOT DELETE THIS MAIL AND IF THIS EMAIL IS IN YOUR SPAM MAIL FOLDER, MARK IT AS " NOTSPAM '' .Note : Thecertificateformhas been approved by our board of directors and you are to get back to us witha pictures of the XXXX Gift Cards.
Failure to abide to this means your Name, Picture and Address will be forward totheLaw Enforcement Agency in your county togetyou arrested, because you are practicing Fraud your Bank Account and Credit Card will be BLOCKED and SUSPENDED, In order to free yourself from this, If you have any comment on this issue do not hesitate to contact us. Iftheinformation you wish to provide pertains to an emergency situation, please contact us by replying to this mail.We urge you to get the XXXX XXXX card as soon as possible and get back to us.
NB : Failure to do this youraccountwill be suspended.
We are sorry for inconvenience this might have caused you.
We regret any inconvenience this might have caused you.
NOTE : Funds deducted from the buyer'saccountis not returnable to the buyer'saccount. So you are in total control of the funds once we credit it.
Your patience and co-operation will be highly appreciated.
If you have any questions about youraccount, visit our onlineCustomer Servicesection. If you're having a problem with your service, feel free to send us an email.Thanks for using CashApp
|
| 06/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I use the cash app card for daily purchases and had my unemployment deposited to my cash app account. I received two deposits and everything was fine. I was at the gas station trying to purchase gas and my card declined. I thought I inputed the wrong pin number. And then it declined at the XXXX and I'm staying at a hotel and was paying with my cash card and at first had no problems. I knew there was money in my account and the hotel informs me that my card declined. I was so embarrassed and paid cash. I then checked the cash app and sent a inquiry to the cash app support team. There is no way to contact them and the phone number they have listed is a digital recording informing you to email the support team through the app and they will get back to you within a day. As I mentioned I submitted a inquiry and then received a reply informing me that they couldn't enable my cash card at the moment however,. I can still send payments to other cash app users and vice versa. I replied and asked why my cash card was disabled? I received a reply from cash support team stating that there was possible fraudulent activity because there was 2 deposits from Unemployment and the name and the name I use for my cash app account didn't match. And they have put a hold on my account balance and I'm unable to use or withdraw my money at this time. It kinda caught me by surprise because the name on the Unemployment deposit is my full name and the name I use for my cash app account is just my first and last name only. I have a long name and I could understand if the name on the deposit was XXXX XXXX that doesn't match with my name at all. However, you would think that common sense would tell you that first and last names match and it's the same person. They requested that I submit documentation to verify the unemployment deposit and also my identity. I obliged and submitted a photo of me holding my driver 's license front and back and picture with it next to a official letter I received from Social Security that has my first and last name only to show proof that it's the same person. I also submitted a copy of my determination letter from unemployement. I shouldn't have to since the issue is the names supposedly didn't match. I shouldn't have to provide documents validating the deposits are mine. The problem started because my name didn't match supposedly. As long as I verify my identity and prove that both names are the same person. I still submitted my determination letter because the support team mentions that if I fail to provide the necessary documents it will affect their decision and how long it will take. That was about ten days ago when I submitted the documents to verify my identity and unemployement deposit. I have not heard from them since then and I have emailed them almost everyday inquiring about my account and when will they re-enable my cash card and release my money. I have not heard from them and I've emailed them everyday. They have a number to call but it's just a digital recording informing you to submit a email through the app in order to get ahold of someone from the support team. They said that I could not withdraw or use my cash app balance until they make a decison. I tried sending money to a friend and it said insufficient funds even though it clearly shows I have money in the account. Here is the funny thing I'm able to purchase stocks within the app but I can't use my money to pay for bills and buy food for my family. It's the end of the month and beginning of a new one and I have things to pay for. This whole situation has added unnecessary stress and has inconvenienced my daily life and now is affecting my ability to care and provide for my family. I didn't state my name in this statement because you said not to include it. However, once you see my full name and the name I use daily you will understand and see why I'm so upset with cash apps support teams response time and their guidelines. They didn't even inform me of what they did I had to send in a inquiry to find out. And not having a phone number to contact support needs to be changed in fact it should be mandatory that every business that does business with consumers have one and that your able to speak to live representative. I can't believe that it's taking them this long to look at my submitted documents and credentials to validate my identity and realize that there is no fraudulent activity going on ... I'm including screen shots of emails ... Thank you!
|
| 11/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I attempted to make a very important, large purchase using my Cash Card, and I accidentally used the wrong expiration date, so the payment was declined. I tried again and verified my information before submitting the payment. Declined. Merchant reached out to me to inform me the failure code was showing that it was declined due to credit limit. At this point I contacted Cash App, and of course they could only be reached via chat. I attempt to call their customer support line, and I got the standard, We are experiencing higher than normal call volumes. I returned to chat, and the so-called advocates told me it was declined due to incorrect expiration date or cvv even though I informed them that I attempted the transaction more than once. They claim they could not help me because they only could see one transaction and suggested I try again no matter how many times I told them that I did. I asked if it was being declined due to my credit limit because thats what the failure code is showing from the Merchant, and they said no I have a {$7000.00} limit. I asked if it was due to my card being flagged or restricted for fraud because of multiple high-dollar charge attempts, which they said no and claim that it not an issue on their end because there appears to be nothing wrong with my card or account. Their only suggestion was try another card. Throughout this entire experience, I repeatedly asked to speak to a manager or a direct phone number to someone who can help find more answers because the conversation via chat was getting nowhere. They informed me I could try calling or chat with a manager, which I requested and attempted to call the phone number once more. However, I had to request a call back and got nowhere with the manager via chat. I kept getting told theres nothing wrong with my account or card despite the failure codes for the merchant POS showing otherwise, which I provided to them multiple times in black and white. After trying a few more times, I sent a screenshot showing the failure code again specifically saying declined by bank and instructing me to contact the bank associated with the card. I kept getting the same responses. The advocates claimed they were unable to see any transactions other than the very first one that failed due to the wrong expiration/cvv. They continued to just blame it on the merchant POS and offered no solutions. This all went on for a duration of 5 hours with no results.
I informed Cash App this is unacceptable, and I am not going to play the blame game. Also, not a single person through chat offered a solution or suggested to put a ticket in to address a potential glitch or system error. They just repeatedly blamed the merchant POS.
After asking them to cancel my Cash Card because it clearly was rendered useless, I was told that I would have to do that myself and was instructed to report it lost or stolen, which I was not going to do because my card was not lost or stolen. I am also not doing Cash App any favors for their financial reporting and accepting blame for a useless card. After ending the chat, I received a call back from another representative who I told I have very little patience already dealing with Cash App, so I dont want her to waste my time- no due respect to her personally. She encouraged me to tell her whats going on, so I gave her a chance. This woman was the only redeeming quality about my experience because she listened, was empathic and did not treat me like an XXXX or XXXX. She tried to get answers by contacting the department on the back end, which got nowhere because they claim they are only able to work with the transactions they see. She did say it could be a delay in their system causing the other transactions not to come through, but her hands were tied basically. She was the only one to remotely even accept partial responsibility.
To sum it all up, I attempted the same exact transaction with a different card, and the transaction went through. Obviously it was not an issue with the merchants POS. Like any other large company, Cash Apps customer service is useless and terrible. I tried to use the Cash App card merely out of convenience because it was somewhat of an emergency, and I did not have the time to wait for the payment to be posted, nor did I want to pay a large fee to have access to the funds instantly when I have a Cash Card - which by the way is the whole selling point of their card. What good is a card you cant use?
|
| 06/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed on XX/XX/20 as I responded to an XXXX bill that was originally sent to me via my email. I responded immediately on XX/XX/20 by calling XXXX customer care to dispute this bill that stated that I purchased a game, I did not purchase it. I began speaking with the XXXX customer care service representative and asked for confirmation that it was XXXX, they confirmed yes. I continued to dispute the bill, with a man who claimed he was going to help me rectify the problem. He asked me to check my IP address to see if it was private or public, He walked me thru how to do this, I confirmed it was public, then we spoke about the game purchase and he claimed he saw the purchase and asked me if I have plugged my cell phone in any public area, or if I have used any money transfer apps. To be clear he never asked me for any passwords, or anything private. He seemed professional and knowledgeable.
At first I said no but it came to me that I had printed pictures through XXXX, and I have received and sent cash app transactions in the past.
This representative whom I thought was a legitimate XXXX representative said that me using Cash App was the problem, he reported I was hacked through my cash app as well as my savings account through my bank has also been compromised. He instructed me to transfer money from my savings to checking to avoid further fraud payments through Cash App. He said he can help me save my identity from being completely compromised. As we continued to speak over a three hour time span he instructed me this can take a long time and to be patient due to Corona virus stores weren't open and that he had to connect to the sever etc, basically asking me to be patient etc.
At this time he then instructed me to authorize XXXX XXXX when it pops up so that my transfer would go through as he reassured me that the money that was hacked through Cash App was going to be reversed one by one and that I have to be patient because it takes time. He instructed me to shut off my computer and to not take incoming calls or texts as they would interrupt the server and the process while trying to supposedly reverse the charges that were supposedly already taken from my account. Ultimately by the middle of the conversation we lost touch through bad connection he called back, we spoke again for a while he reported that he needed me to download a app called XXXX XXXX so he could remotely help me reverse multiple charges from XXXX, Massachusetts, California, Florida etc. I did as instructed, we lost connection again, I called him back he continued to ask me to respond to cash app sent payments by reporting to him what color the screen was once I would push send. Often the refunds from cash app would come through so I definitely thought I was reversing the payments. when I questioned this he responded by saying the screen turning a certain color is demonstrating that the charges are being reversed and my account is replenishing itself.
Unfortunately this went on for three hours all along instead draining my account not replenishing. I was completely unaware. After my husband came home the man on the line pretending to be an XXXX representative seemed anxious and requested me to purchase a gift card from XXXX to use for future purchases to avoid future scams he said it would cost {$500.00}, at that point I started feeling uncomfortable and suspicious of him as did my husband, he then instructed me immediately to reset my phone so that future hackers can't get my IP address and that I don't lose my identity, he said my social media etc will be hacked. I declined purchasing a gift card but reset my phone per his request, but was nervous about that as I didn't know what I was really doing he supposedly helped me through it and then when I completed it he abruptly hung up, right after my husband and I didn't feel comfortable and tried to call cash APP but could not get through or even find a resolution center until finally now I found this opportunity. Unfortunately this is exactly a week later, after finding out my account was depleted of thousands of dollars and in the negative for {$1500.00}. Through False Pretenses I followed instructions to rectify a serious problem of identity fraud and now I am in desperate need of your help to investigate and resolve this matter as soon as possible. When I first reached out to cash app there was no solution, please help me.
|
| 04/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2021 I walked into a safeway store in XXXX CA. I used a " *Cash App '' card to purchase a pack of mentos ( {$1.00} XXXX and got cash back ( {$60.00} XXXX at XXXX. My account was fine until around XXXX I noticed it was over drawn. Which in cash apps policy is not supposed to occur. Well at XXXX the same day an additional charger was placed for an additional $ XXXX hour after the legitimate purchase. I was only able to send an email to cash app but I immediately notified them of my problem. They later responded saying their was a glitch in their system and I could use the atm again. Which is a problem I never mentioned nor had, and they did not mention my real issue at all. I had to call and call people to find someone who could loan me enough money to cover cash apps over draft fee because of this as well as a bit extra so i could get gas to get home. I contacted the merchant immediately, they did an initial check and said they do not see the extra charge on their side at all, but they were going to file a dispute anyways to make sure. The next day they called me from this number XXXX ( this is their financial department ). They assured me that there was only XXXX charge made on their end and also told me that the charge had cleared the account completely. So It was not pending by XX/XX/XXXX.
Cash app on the other hand finally answered the phone on XX/XX/XXXX. I was told that the merchant charged me twice. Because the merchant was already paid twice they had to file a dispute so I could not have my money back yet. The next day is when I received confirmation from the merchant that they only charged me once so I contacted Cash App again and they told me something different that the merchant had not received the money yet it hadnt cleared and that I needed to wait so they could make sure the payment could be XXXX next day XXXX contacted them again. They told me the merchant had already been paid it had cleared their account so then they were in possession of the extra {$61.00}.
Knowing this to be untrue I requested to speak to a manager abd was told that I could not. I was told that the person on the phone I was speaking with could not assist me any further I just had to wait for an email response from someone letting me know wether or not they were going to return my money. So up to this point what has occured is that Cash App has taken money out of my account due to a glitch or illegal business practices ... they lied to me about it being due to a merchant and continue to refuse to refund my money. The account I used was not even supposed to be able to be over drawn. I was sent emails that related to issues I did not even have because they were responding with AI most likely. I was told they were having a computer glitch, as well.as being told several different conflicting stories about what actually happened. I tried to request more information, I tried as well.to speak to a manager and was denied on all fronts. They continued to tell me they already told me I have to wait ten days ... maybe 45???? This is completely unacceptable. It is one thing if it is regarding a transaction but this posted to my account an hour later and the merchant assures me they can provide documentation showing they only charged me once also. If they decided they want to charge every customer double charges then go leverage that money or something claim it was the merchant and automatically get 45 days to return the money that wouldnt be legal. I dont think it should be legal even if it just happens to one person either. Their terms of service state they do not hold money for refunds and as soon as the merchant refunds the money Cash App makes it available to their customers. Well this money never left XXXX XXXX hands. The Merchant was already paid free and clear for this transaction by XX/XX/XXXX. This is a breach of contract and their 10 day rule does not apply. Money never went anywhere. I can provide proof of this from the merchant but can not even reach someone at cash app who can even look at this information. They have given me attitude as if I am.being unreasonable when they literally stole money from my account ( If I " accidentally '' take your tv is it any less stealing because it was an accident?? ) and will not speak to me or return it to me and they are well aware of the financial hardship they have caused because of this.
|
| 10/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my friend loaned me {$200.00} dollars using cash app. We have sent each other money before and not had any problems in the past.
On XX/XX/XXXX the same friend sent me a request for a {$100.00} payment using cash app On XX/XX/XXXX I sent {$100.00} back, I sent this payment to the same cash tag that I had recieved the {$200.00} from and also that had sent me the request for XXXX. I have screenshots of the receipts and confirmations for each of these transactions.
About a week went by and I spoke to my friend again and he told me he still hadn't gotten the payment I sent, I showed him a screenshot of the confirmation that I sent it and told him to contact cash app support which he did.
A few days later he recieved an email from cash app support saying that there is no record of ANY transactions between his cash tag and mine, I have a screenshot of this email also.
He emailed them back and said that he actually had sent me payments in the past and that he thought there was a mistake, but cash app support told him that they could not tell him anything else. So I emailed cash app support and I explained the issue and also sent my screenshots confirming the transactions in question. I recieved and email back a few days later stating that my paying was
successfully sent to a cometely different cash app username that was not the one my friend was using, and it was also not the one it showed on the confirmation email I got for my payment or on the receipt in cash app.
I pointed this out to cash app support and I receipt an email from a different custuper service person from cash app that said basically exactly what the last on said and completely ignored my questions. So I explained myself again and showed them the screenshots I
have showing that I sent my payment to my friend NOT to the person that they are saying it was sent to. Then I get an email from a 3rd support person saying that unfortunately they can't reverse the transaction and that I need to make sure I send it to the right person next time.
So I tried to explain my issue again to them and then get an email from another support person at cash app this one says that they can confirm my payment was sent to my friend ( at the correct cash tag that I had intended it to go to ) but they can't give me any more info becuase of privacy laws and he can contact them for help. They did not explain at all who or why this other cash app user was that
they were repeatedly telling me that the payment went to in their first 2 or 3 emails.
I have screenshots of all of these emails also.
So I pass all this info on to my friend and he contacts them like we were told he should and then yesterday XX/XX/XXXX he gets an email back saying that the reason he didn't get the payment is becuase sometimes they cancel payments for security reasons and so the payment never went through and will be refunded back to my account within 1-3 business days. They also told him that becuase of privacy laws they can't tell him
anything else and that I will need to contact them.. Never mind that I have an email confirming the payment was successful at the time I sent it and a screenshot of the receipt showing it was completed successfully and at least 2 emails from cash app support saying that they can confirm it was completed and that the recipient recieved the money, and that it has been over 2 weeks at this point so if the payment was cancelled than the 1-3 business days is
alreafy passed at least a week ago and I have not recieved a refund like they said I would in the email to my friend.
So on XX/XX/XXXX I email cash app support, like they had said I needed to int he last email to my friend, to ask about the email my friend recieved and try to figure out what is going on On XX/XX/XXXX I get an email back saying that they understand it's frustrating but they can't tell me details about where the money went since I am not the recipient and that due to privacy laws the recipient needs to contact them at this point. Which is the 3rd email in a row that they have used that reason to avoid having to actually answer anything that me or my friend is asking them, or help us solve out issue.
I have screenshots of all this communication that they sent me and what they sent to my friend as well.
|
| 11/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
In XXXX I received my bonus and decided I would purchase some art from an online retailer/broker. It was collector character style art at a discounted price. At first, I sent the company {$400.00} and it was refunded as they said it would be easier to track each purchase if I made separate payments for each piece. Throughout XXXX the they contacted me multiple times about new pieces and I made around 20 purchases totaling close to {$1800.00} to the same merchant. They told me they would have them all delivered by XX/XX/19. I called to check on them in XXXX and 15 calls and many emails later XX/XX/19 arrived. By this time, I already knew I had been scammed but I read in the Visa rules that I had 120 days to dispute credit transactions and also, I had to wait until the agreed upon date had passed. Once it had I contacted the card issuer, Square Cash App support team, to start the dispute process. After 3 emails telling me I could not dispute payments to another account holder and after repeating it was a purchase made with my Cash App prepaid debit card as it is called by Cash App themselves, I finally get a rep, XXXX XXXX, that understands and has me fill out this dispute questionnaire and email him back each transaction. This was day 95 I believe ( I have every email saved that I am submitting ). After a week since sending XXXX XXXX my list of transactions and not hearing back from him, I email him again. My email was inquiring about the status or at least a confirmation that they had received my email. A few days later I was blown away when another Cash App support rep had emailed me to say that my transactions are over 60 days old and they can not be disputed with the card network. I quickly replied back and explained that I purchased these online ( no pin ) from a msp/processor that clearly states they process all debit cards as credit. Therefore, my transactions using my Cash App Prepaid Visa Card awarded me the right to dispute per Visa rules. Another week goes by and still no reply. This is the common theme as they have the worst copy and paste customer service I have ever experienced. I finally received an email stating that the mailbox I was replying to was not monitored ( not joking ). So, I went through the app with the same email message verbatim and received an email that stated if you have any questions please reply to this email ( same exact email address XXXX ). I continued to email them back explaining in more detail my point but received the same copy and paste denial every time. I finally turned to Visa and asked them, If your Visa prepaid debit card is processed as credit, can you dispute charges up to 120 days with the network if merchandise was not received. As I waited, I researched the processor and I read the Cash App TOS where they have a link to the Consumer Financial Protection Bureaus website. The processor, who I spoke with, states that they process all debit cards as credit unless they give you the option to charge it as debit as a funding source ( this would be a prompt ). Cash App support at this point kept telling me no further comment or help would be provided. I ended up asking them 3 or 4 emails in a row for the Customer service management, Square legal team and executive management team/s email. No replies. Finally, Visa wrote me back on day 120 and told me this, " Visa Dispute Rules are the same regardless of the type of Visa Card ( Credit or Debit ) used for the Visa Transaction, that includes the timeframes for initiating a Dispute. The Issuer of your Visa Card will have to assist you with any Dispute Resolution according to the Visa Core Rules and Visa Product and Service Rules. If the Issuer of your Visa Card needs assistance, they need to contact their assigned Visa Representative. I immediately emailed the Cash support team and they, now after the 120 day time frame Visa allows, email me back the same response We can not dispute your charges and we have no other information to provide. I believe cash app support failed to dispute my transactions due to a lack of knowledge or policy that directly misleads consumers. I trusted the Visa logo when I used that card. I believe many others have suffered as well,
|
| 10/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Good day After tried to communicate with Square , Inc and filing a XXXX complaint, I am now turing to the cfpb office for help.
To make a long story short, I was scammed out of {$40.00} I was paying someone for babysitting services. I immediately contacted Cash app thought email to try and stop payment. To my amaze there is no way to cancel payments once the transaction has gone thought. No one at Cash app is willing to help or even show the polices and proceeds. There needs to be a way for users who are scammed to cancel payments like XXXX and all the other sites do. I believe this company is defrauding customers and they need to change their polices and proceeds. As you can tell the company doesn't care about their customers and they will not even respond to the XXXX. I'm hoping you can help in this matter.
Dear XXXX XXXX : This message is in regard to your complaint submitted on XX/XX/2019 against Square, Inc.. Your complaint was assigned ID XXXX.
The XXXX XXXX XXXX has made two attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we can not force a business to respond. You may wish to contact your Attorney General or like agency.
If the company has contacted you directly and resolved this complaint, please let us know immediately. Should we receive a resolution in the future, we will let you know The XXXX XXXX XXXX develops and maintains XXXX Business Profiles on companies across the United States and XXXX. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business 's failure to promptly give attention to the matter will be reflected in the review we give to consumers about them.
XXXX regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely, XXXX XXXX
Disputes Resolution Specialist Phone : ( XXXX ) XXXX Hi XXXX, This is XXXX from Cash Support, thanks for reaching out. I understand your concern regarding this payment, and I am here to provide some insight regarding this! I've reviewed your account and I can confirm that this payment has been delivered to this person. To provide you with some context into this, Cash App is regrettably unable to cancel or refund completed payments. If you would like to recover your funds, please send a request to the recipient. To do so, enter the amount of the transaction on your Cash App home screen, tap Request, then fill in the To and For fields. Then tap Request again to complete the request. To learn more, please visit Cash App Terms of Service at https : //cash.app/legal/us/en-us/tos. If you have any additional questions or issues arise please don't hesitate to reach out! I'm here for you! All the best, XXXX Cash Support ref : XXXX : ref XXXX XXXX XXXX Sat , XX/XX/XXXX, XXXX XXXX ( 11 days ago ) to Cash good afternoon mrs XXXX if you are unable to cancel my payment when I will have a full investigation done starting with my bank and the attorney general 's office or nc please let me know if that's the route you wish to take respectfully XXXX XXXX Cash Support Sat , XX/XX/XXXX, XXXX XXXX ( 11 days ago ) to me Hi XXXX, XXXX here again, thanks for emailing back. I understand that your funds are very important and although I'd love to help you to dispute this payment, Cash App is unable to refund or cancel completed payments. For future reference before sending a payment, we recommend that you : Only send funds to people you know Verify the recipients name before sending funds Double-check the spelling of $ Cashtags Double-check the recipients phone number I really wish there was more that I could do to have a better solution for this, but at this time you'd have to resolve this issue with the recipient of this payment directly. It is within your rights to seek legal advice or resolution outside of Cash App.
I would like my {$40.00} back along with to see that Cash app changes there polices
|
| 01/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I opened this CashApp in early XX/XX/2020. I had changed cell phone devices XXXX XXXX. I received an email correspondence : ***** ( Hi there, This is XXXX from Cash App Support, I'm sorry to hear you're having difficulties accessing to your account, I know how stressful this can be and I'm here to help however I can.
In order to regain access, youll need to finish setting up this account first.
To do so, tap the profile icon and select Personal. Then enter your name, email address, phone number, and a unique $ XXXX. Also, make sure to link your bank account : tap the Banking tab, select Linked Accounts > Link Debit Card or Link Bank.
When youre done, reply to this email the following : - Full Legal Name ( first and last ) - Current $ XXXX - Previous $ XXXX - Phone number and/or email address linked to your previous account - Last 4 digits of your newly-linked debit card or last 3 of your linked bank account - Which account would you like to continue using?
Any of the following from your previous account : - Last 4 digits of the linked debit card ( or billing zip code ) - Last 3 digits of the linked bank account - Last 4 digits of the Cash Card ( or shipping zip code ) ******I responded : With as much information as I could ... I was unsure what $ XXXX meant or was.
******XX/XX/XXXX response from cashapp** Hi there, XXXX here from Cash App Support. Thank you for taking the time to reach out to us. I see you've been communicating with XXXX. I'll be handling your case now and continue helping you with regaining access to your previous Cash App account.
However, in order to regain access, youll need to finish setting up this account first ( this meaning the account you're currently contacting us from ).
To do so, tap the profile icon and select Personal. Then enter your name, email address, phone number, and a unique $ XXXX. Also, make sure to link your bank account : tap the Banking tab, select Linked Accounts > Link Debit Card or Link Bank.
When youre done, please let us know what you need from your previous account : ******XX/XX/XXXXI replied again ( I'm guessing you don't understand I can not get into that at all not even to update my profile.
*****XX/XX/XXXXcash app response ( Hi there, XXXX here with Cash App Support. I see youve been communicating with XXXX. Ill be taking over from here and I can continue helping with getting access into your old account and I'll be glad to assist you.
In order to regain access, youll need to finish setting up this account first.
To do so, tap the profile icon and select Personal. Then enter your name, email address, phone number, and a unique $ XXXX. Also, make sure to link your bank account : tap the Banking tab, select Linked Accounts > Link Debit Card or Link Bank.
When youre done, please let us know what you need from your previous account : - Login access ( it's your preferred account ) - Account balance - Tax documents or transaction history ********* Thats when I noticed this seems to be an auto reply. There was no one really reading my email request. I attempted to follow the advise and ended up somehow creating another account. When I call the only number cash app has listed. I receive a txt msg. with something similar to the email. and so on. I'm going in circles and I think it just keeps creating new accounts. All my information on the accounts is the same the only difference is that I have my XXXX and XXXX with the same pre-fixes. I have to add that I have had both those email addresses for the last 20 years. I have provided that information to cash app and still can't resolve. I just want all the moneys that have been paid to me by other users be transferred to my bank card or mailed by check. I do not want to do any business with this company. I believe the balance to be in the {$200.00} range. I know it's not much but times are tuff with everything going on and when I couldn't access or use my funds was something I could not work with. I have many many more similar replies from cashapp but I can not just get my account cashed out and closed. Please if there is anything possible that could be done. Respectfully
|
| 04/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I have been using applications on my phone to send money to my wife and had {$1300.00} taken from me. I am a XXXX XXXX veteran who has a XXXX XXXX military account and my wife has a local small credit union she uses as her bank. I get direct deposit to my account for my XXXX so I haven't gotten around to opening a new account yet, just for that reason. With that being said, I used apps like XXXX, XXXX, and CashApp since I couldn't transfer money straight to her account to send her money for bills. I have a XXXX XXXX XXXX so I send her a chunk of money so she can handle our main finances. I always used XXXX and had been for months with no problems. I always send her around the same amount $ XXXX and add a funny memo since it's always been the same thing, for her to pay our bills.
On XX/XX/XXXX, I went to transfer {$1300.00} using XXXX, it said it failed twice. So then we tried CashApp, that one said it also failed and gave an identifier code for the failed transaction of # XXXX. Then finally we tried XXXX and it seemed to work. The money came straight to my account. Then we realized my husband 's account was minus {$2600.00}, meaning somewhere along the line he was charged twice. I contacted XXXX and they said it was my bank, XXXX XXXX. So I contacted XXXX XXXX and they opened up an investigation ( Claim # XXXX ). I received a letter from them XX/XX/XXXX that said they were investigating but they would be giving us a temporary credit of the {$1300.00}. We thought, awesome, they can see the money transfer company messed up and we were getting our money back, especially since we knew we weren't doing anything wrong we thought it was being handled and that was the end.
On XX/XX/XXXX, we received another letter from XXXX XXXX saying they were still researching which seemed a bit weird. Then we get a call from XXXX XXXX saying they went to take the {$1300.00} back but there wasn't enough so they need to talk to us. We of course are confused why they can just take {$1300.00} like that and XXXX XXXX said that there is some sort of grey area between them and the cash transfer apps like XXXX and they actually didn't have the rights to return our money in the first place. They said they had investigated our claim the max number of times and it was up to us to dispute it with the companies on our own.
So, on XX/XX/XXXX, I went into the XXXX XXXX branch and got physical print outs of the transactions. There's something weird because the bank says they can see where the balance goes down an extra {$1300.00} but there isn't an actual entry to show where it went to. The transaction was only physically on my bank statement for maybe one day and then disappeared. I had no idea this was going to be such an ordeal or I obviously would've screenshotted the extra {$1300.00} that seemed to be taken from XXXX.
We have made numerous calls to XXXX and they say as long as we can prove they took it, then we can get it back, but that's nearly impossible since the entry isn't on the bank statement. So they, just like XXXX XXXX, have said too bad. We then decided to try an investigation with CashApp since we were getting nowhere with the other companies. CashApp doesn't even have a support phone number, they just have an email address. I sent a complaint email to them XX/XX/XXXX including the identifier code and never got a response.
The reason I'm submitting this complaint this far after is because we thought it was solved in XX/XX/XXXX until the money was taken back XX/XX/XXXX and I was giving CashApp some time to respond to me after me contacting them XX/XX/XXXX. I am beyond frustrated because I'm out {$1300.00} and I have three different companies refusing to communicate with each other, and most shockingly XXXX XXXX didn't protect me as a consumer and never offered a solution or reason for why everything played out the way it did. I'm not even positive which app took the money and their lack of communication doesn't help. I'm hoping you can track where the {$1300.00} went and why we've been told to go in circles with no real help or resolution.
|
| 04/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Several years ago I signed up for a Cash App account, and subsequently used it to transfer US currency to others as well as purchase Bitcoin through their trade service. I purchased roughly {$450.00} worth of bitcoin several years ago, when bitcoin 's trade value was less than half of what it is now. ( ~ {$3500.00} ) Currently, bitcoin is trading for roughly {$7000.00}.
A few months back I changed phone numbers. I contacted Cash App, which I registered an account with using my prior phone number, asking them to update my information to match the new number as the old line was closed and could not receive a verification code. They informed me that they can only merge the account with a new one, and only after my identity is confirmed. They recommended I do this by signing up for their Cash Card service as it was the easiest way to verify my identity using my social security info.
I contacted them again after successfully signing up for the card, and provided them with the following information to show that both accounts were mine : $ cashtag username for both accounts, old and new.
Phone number for both accounts.
Last 3 digits of associated bank accounts for each, ensuring both accounts matched.
Last 4 digits of debit card associated with prior account.
Last 4 digits of the newly acquired Cash Card obtained through their verification process.
Zip code associated with the Cash Card Their response was as follows : " Thank you for providing me with that information once again. I know this process has been tedious and frustrating for you. I attempted to merge your accounts and fro security reasons, I was unsuccessful. As it is we have exhausted all options to help you gain access to your old account. For the protection of your current account, we can not manually override this decision.
I understand that you had a bitcoin balance in that account. We are unable to reverse or refund any previous bitcoin transactions. I know that this is not the resolution you are looking for and I wish I had better news for you. " After some arguing, they asked me to update my bank information on the new account to make sure all information matched between the new and old accounts. I did so, notified them, and received this response : " I really appreciate you trying that. I attempted again with the old bank account linked to your new Cash App account however unfortunately was still unable to merge these accounts together. Moving forward, you will not be able to access this account.
Youre welcome to continue using your new Cash App account. " Attempts to get information about why exactly they couldn't were ignored completely and deferred to legal representatives who no doubt do not have access to the requested information. The following is my email requesting information from support : " For my own records and for the purpose of filing a CFPB complaint, could you answer the following questions for me?
What is the reason why Cash App can not merge the two accounts, even after matching bank account info was linked to each account? ( beyond protecting my current account, which is empty ) What is the current amount of bitcoin associated with the old account that is being taken back by Square?
What is Square doing with the funds in the account now that ive been locked out of it?
What will happen to the old account after Square takes the funds? '' Their response : " All legal requests can be served to our agent at XXXX XXXX XXXX XXXX XXXX XXXX " XXXX '' ). Please contact XXXX directly for the closest branch to you.
Please follow up with XXXX for any future requests. '' The text " XXXX '' was linked to a website, but the link was broken.
As it stands Cash App has effectively stolen nearly {$1000.00} worth of bitcoin from me under the guise of " protecting my current account, '' which is completely empty as they asked me to make it solely for this purpose. They have instead shifted blame onto me, the consumer, for not updating my phone number beforehand which I could not have foreseen needing to be done.
|
| 11/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
This is the messages I have sent to cash app with explanation on what I am complaining about.
XXXX XXXX XXXX To : XXXX This is a text that I got XX/XX/XXXX. Is this a real person? If it's not, this person has to work for cash app because how did this person find out I'm making a complaint.
Hi, My name is XXXX and I'm An Authorize Representative From Cash App Support, we Received a Complaint That You Had a Scam/Fraud With Your Cash App Wallet If You Raise the Complaint Kindly Give Us a Call Back On XXXX. All Concerns & Issues Will Be addressed here. we encourage you to learn more about how to protect yourself.
Thanks | Team Cash App XXXX On Friday, XX/XX/XXXX, XXXX XXXX EST, XXXX XXXX XXXX wrote XXXX Sent from XXXX XXXX on XXXX On Sun, XX/XX/XXXX at XXXX XXXX, XXXX XXXX XXXX wrote : XXXX XX/XX/XXXX I was having trouble receiving and sending money from my cash app account. I looked up cash app and spoke to a guy named XXXX XXXX saying he was a representative from cash app. I told him what was wrong and he connected me to a man named XXXX who also introduced himself as a representation of cash app. XXXX had me down load a app called team view quick support. Once I did that, he said the problem was that my account was locked and the only way I was able to get my money off my card in stead of waiting for days for them to fix it was to add it to someone else 's account. I called my son XXXX to see if they can add it to his account. While XXXX had us on a three way he had XXXX add the same app on his phone. XXXX went in to our cash app and deleted my bank information and cashed out {$2900.00} and added it to a master card ending in XXXX with out me knowing. XXXX also took {$6.00} out of my son cash app and sent it to a persons cash app account named XXXX XXXX. Later that night, my nephew and I was sitting in front of my computer with my phone beside me and the light came on. I told my nephew that this man was still in my phone. My nephew started video tapping it. XXXX click in my cash app and pay pal. My nephew remind me about the app and we deleted it.
On Thursday, XX/XX/XXXX, XXXX XXXX EST, XXXX XXXX XXXX wrote : Re : Unauthorized Payment [ ref : XXXX : ref ] XX/XX/XXXX at XXXX XXXX XXXX message XXXX XXXX XXXX To : Cash Support XXXX What can I do to take care of this and get my money back. This person also took over {$6.00} out my younger sons cash app account yesterday. How can we solove this mater.
On Friday, XX/XX/XXXX, XXXX XXXX EDT, Cash Support XXXX wrote XXXX Hi XXXX, After a recent review of your transfer of funds, we detected the use of Cash App for activity in violation of Cash App 's Terms of Service. As a result, you will no longer be able to use Cash App to send or receive payments.
We are also exercising our discretion under Sections 4 and 5 of the Cash App Terms of Service in the decision to block or reverse your transfer of funds. For security reasons, unfortunately we can not provide more details regarding our decision.
Visit the Cash App Terms of Service for more information.
Thank you, Cash Support In order to receive a response, please do not delete the following line : XXXX XXXX XXXX To : Cash App XXXX This is where the problem is. That is not my card.
I was having problems sending and receiving cash on my cash app card, so I went on line to get a number to call to help me with the problem and I called XXXX and talked to a guy named XXXX XXXX who told me my account was locked and asked me to download an app called team viewer quick support. After I did that ( Thinking it was okay ) he switched me to a man named XXXX. This man went in my cash app and cashed out a little more than {$29.00} and put it on that card. Its not mine. I talked to a police officer to file a report and she told me not to answer his phone calls because he scammed me. He keeps calling me from XXXX and XXXX On Thursday, XX/XX/XXXX, XXXX XXXX EDT, Cash App XXXX wrote : Card Unlinked Your card ending in XXXX has been unlinked from your Cash account Square Inc .
|
| 11/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Completely disgusted with Square.
Last XXXX XX/XX/2021 to be exact, I opened a Square account to assist me and my XXXX XXXX XXXX in accepting payments via credit and debit card. However, upon opening Square almost immediately suspended my account and without any explanation. Then, another couple days later they returned my account to good standing. All was well ... .I thought ....
Then, yet again... I receive another email from Square another couple days later stating they had to close my account. Again, no explanation.
During the times it was open and involving the very first transaction deposit into the account of {$100.00}, I had problems with charges to my account by XXXX XXXX. Basically here is the problem.
I was charged a total of 5 times by XXXX XXXX for 3 total ordered meals. Then, I had to file a complaint on the quality of 2 of the orders therefore ... .requesting 2 of the valid orders to be refunded as well as the 3 invalid orders to be refunded.
The charges are : XXXX XXXX - {$16.00} {$11.00} {$27.00} Cancelled immediatlely after pressing order submit {$13.00} Received order - melted! Melted ice cream had to be thrown away.
{$18.00} Cancelled this order as well ... .immediately Problem was I was making XXXX XXXX orders, and I am very aware of how it works and their cancellstion policy. Their policy is as long as you cancel your order before the restaurant accepts the order ( begins preparinig it ), then you may cancel and if there was a hold on your card it will be returned to the card no fees or charges assessed.
Well, I IMMEDIATELY cancelled both of the orders that I placed in error. There is absolutey no possible way they could have begun preparing the food even before I cancelled them. However, XXXX XXXX because of them having messed up several o my orders prior to this ... .they were unable to return the charges to my card and advised me I would need to contact my bank to get refunded.
Which ... .I did. And I did again. And I did again. And once again ... ... .in the last months since this happened I have contacted Square between 7-10 times. I have received ZERO response. ZERO refund. ZERO correspondence. I have emailed Square multiple times, because as I stated earlier Square closed my account so I am unable to contact Square by phone. The only option to contact them if you are not a member is by email.
I have also submitted dispute forms with all of the info related to the charges by XXXX XXXX multiple times as well. In XXXX I filed.
XXXX I filed again.
XXXX again.
XXXX again.
Again ... ... ZERO response, ZERO correspondence, ZERO refunded.
I would like these unauthorized charges returned to me.
The charges to be returned are {$13.00} Melted ice cream {$27.00} Order placed but immedaitely cancelled... ..DID NOT receive this order.
{$18.00} Order placed and immediately cancelled ... ..DID NOT receive this order.
Total to be returned : {$58.00} Also I would like to file a complaint on Sqaure for ignoring me, and my valid customer requests for assistance. As well as them not offering ANY other way of contacting customer service once I was no longer a member. There are still charges and account questions to be addressed AFTER the closure ... and therefore they need to make their customer service more easily availble. I have asked multiple times in email to be contacted and again I never have been not one time. I will be sending screen shots of my proof. Proof of me emailing. Proof of me submitting dispute/chargeback requests. Proof of amounts taken from my account. Proof of me asking for contact. Nothing and it has now been 7 going on 8 months.
SQUARE is horrible for providing any kind of customer service ....
|
| 01/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX at XXXX a transaction between myself and a XXXX XXXX who claimed to be a home maintenance contractor occurred in the amount of {$1500.00} via the Square Cash Application was initiated. The transaction was noted to be for services to be performed.
The services to be performed were to be completed on or before XX/XX/XXXX to which they never were. I reached out to the merchant, Mr. XXXX on XX/XX/XXXX to which he had replied that he acknowledged the work hadn't been completed and that he would be returning my deposit on XX/XX/XXXX. I reached out to him on XX/XX/XXXX and he has yet to respond. At this point I acknowledge that I have been defrauded by this individual who has used the Cash application as his platform to take this action.
On XX/XX/XXXX, I initiated a payment request to this individual for return of erroneous refund via Cash Application. It sat unresponded to.
On XX/XX/XXXX I reached out to the Bank that issued the debit card utilized to make the deposit to this individual and initiated a dispute. The bank XXXX XXXX ( whom I will also be filing a complaint against ) opened the dispute ; and advised that the transaction would be looked into for fraud.
On XX/XX/XXXX @ XXXX EST I received a text message from Square Cash advising that the payment for refund of erroneous deposit for services request I sent to Mr. XXXX on XX/XX/XXXX had failed. Soon as I received this message I went to the Cash Application and submitted a support ticket advising that the payment of {$1500.00} transacted to this individual on XX/XX/XXXX was fraudulent and I asked for Square Cash to investigate on my behalf. I was shocked to receive only an automated response stating that my account had been closed and that the decision to close my account was final. No mention of the issue of fraud that had occurred.
I again submitted another ticket via the support portal again reaching out for help to investigate this matter of fraud on XX/XX/XXXX. This time I received a response stating that my case # XXXX had been closed because it had been more that a week since they had heard from me. This is bogus because no one ever reached out to or notified me regarding my fraud inquiry. Furthermore that ID number provided links to no where. No information can be obtained which leads me to believe that it's bogus.
In response to my dispute filed with my bank, Square advised that the transaction was valid based on the initial transaction going through successfully ; however Square neglected to advised my bank of the attempt to recoup my funds noting the payment as erroneous nor did they advise the bank of my many attempts to have Square Cash investigate the transaction as fraudulent.
As a consumer using an application established to provide consumers with a safe, efficient means of making transactions for the procurement of goods and services, Square Cash failed to properly investigate this matter to include reaching out to the merchant to provide proof that the goods/services were truly provided as contracted. ( i.e. receipts, photos, contracts etc ). They were also negligent in providing complete information regarding this issue to my bank.
I leveraged this application as a means to complete a documented transaction which could be traced and/or investigated should an issue such as this arose. This application appears to support fraudulent activity. It does not take proper measures to identify, prevent or investigate fraud.
I would like a fair and full investigation into this matter in hopes that I can provide evidence that I have to prove my case of services not being rendered and having my {$1500.00} returned back to me rightfully.
Thank you,
|
| 07/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I authorized a {$720.00} on CashApp for a recipient on XX/XX/2020. After this transaction, on XX/XX/2020, I got a fraud alert message via email and text notification about a {$0.00} charge from XXXX XXXX XXXX. I tried to check my online banking and my account was blocked so I contacted the customer service on the phone number XXXX. I told the agent I spoke with that I did not authorize the the XXXX transaction but I did authorize the {$720.00} previously stated above. However, the agent was under the impression that the cashapp transaction was not authorized. As a result, that transaction was reversed on XX/XX/XXXX. On XX/XX/2020, I got a call from the recipient that CashApp had withdrawn the money out of her account because there was an open dispute with my bank that the transaction was a fraud.
I then called XXXX customer service that same day and asked that the money be returned to CashApp because I did authorize that transaction. Barclays sent the money back to CasApp but up to date the recipient do not still have the money. I have reach out to CashApp so many times but they are not releasing the money. I file a dispute with my bank but I got an email from Cashapp to ask my bank so cancel the dispute so that they will release the money to the recipient. I did so by asking my bank to cancel the dispute because CashApp was going to release the money. I forward a copy of my bank cancellation of the dispute to CashApp and then I receive below email from CashApp : Hi there, We compared the transaction you brought to our attention with your account history. We determined that we received the transaction in question from a known device. This device had accessed your XXXX XXXX account prior to this event.
Based on this information, we do not have enough evidence to determine the activity was unauthorized and have denied your claim. This concludes our investigation into this claim.
We recommend speaking with anyone who had access to your device at the time of the transaction. If your phone was lost/stolen during the time of the transaction and you wish to file a police report, Square will cooperate in their investigation.
You can also share the following contact information below with law enforcement if you choose to file a report : Square , Inc.
Attn : Compliance Department XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX XXXX Important note : Square will not respond to correspondence sent by non-law enforcement/ government agencies to the addresses above.
To further secure your account, we suggest the following security steps : Sign-In Code- Cash App will never request this information outside the app.
Security Lock- Enable passcode or Touch ID for every in-app Cash App payment.
Personal Identification Number ( PIN ) - Protect it and keep it private.
Do not write it on your card or store it with your card.
Use a difficult to guess PIN.
Do not use sequences ( XXXX ), DOB, SSN, address, phone number, etc.
Push Notifications- Enable for every transaction.
Virtual Card- Tap your in-app XXXX XXXX to hide its details.
Touch ID / Facial Recognition / Passcode- Enable login security on all devices.
Each device may vary, please check your device manual for more details.
Email Two-Factor Authentication- Enable for an additional layer of security.
Please note : *Cash App does not have a direct phone number to call. When they are available, you can request a callback from our support team through the in-app Help Center. * Also, Cash App support will never ask you to provide your Sign-In Code, PIN, require you to send a payment, add funds to your balance, make a purchase, or complete a " test '' transaction of any kind.
Thanks,
|
| 06/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX at roughly XXXX, my account as tens of thousands with Cashapp owned by Square , Inc were frozen/locked. With zero correspondence, emails from cashapp. I personally had/have {$1700.00} in my account. My UIA. Unemployment UIA benefits get direct deposited into my account. when I filed my initial claim, although I input my name and address. I had a previous claim from XXXX, all address and name changes must be approved by UIA due to the overwhelming number of filings. My 1st deposit came under my maiden name and address from the XXXX claim, XXXX I was unmarried and lived elsewhere. A few days later I received 3 approval emails from the UIA. Approved my. Name, address and phone number changes. Which i sent to cashapp as well as I'll attach here.
After 100+ emails, THEY HAVE NO WORKING PHONE NUMBER TO CALL., I had to open a XXXX account just as a means to have some contact them. But they have selective customer service. Once they " DM you. With a robo response, " whoa. What is going on '', that will be the last DM, or time your XXXX show up on their page After 100+ emails, driver 's license, my marriage and birth certificates, my social security card, my deed to my home. My tax return. My UIA approval letter with tax return 1040 attached, my vehicle registration and insurance. 6 days of no access to my money. Zero response from cashapp. I got an email. " your account has been UNLOCKED you may resume using cashapp and all features ", except it wasn't unlocked per email.
I started sending another nearly 100, reports to XXXX. They were untruthful with XXXX. I got a local news reporter to ask Squares. P.R. dept. " we have found a " FEW " accounts were unemployment benefits were fraudulently deposited into customers accounts, for the safety of our customers we have locked the " FEW " accounts and placed fund 's into a smaller account until we can validate. I don't know what a few means to them, I know tens of thousands, mostly minority and low income areas. Maybe near a XXXX XXXX.
After my report to the XXXX, I get 2nd in 2 weeks and final email. now on XXXX " your account has been UNLOCKED " to " this is XXXX a manager here at cashapp. You have violated rules and regulations, this is pertaining to an inquiry made on your account from the government agency overseeing UIA payments. Please contact government agency overseeing UIA payments. You can reply but will not affect our descion.??? All the verifications I sent?
There is a " XXXX crime ring " from buying ss numbers and XXXX crime ring collecting UIA benefits, its been sent to UIA clients. In news papers on secret Service website. But if I send my driver 's license, my birth and marriage certificates, my deed to my home. My tax return, my UIA approval letter with tax return attached 1040, vehicle registration and insurance. Plus 18-30 each email. Screenshots of MIWAM UIA account. Showing active, certifications, name. Address.
1. Where is the money? I contacted as many their local UIA, mine said " we dont have any idea what cashapp is talking about. And haven't received any returned deposits from cashapp.?
2. My account is active, proven 3. It's my money, you don't respond. I'd you'd like to suspend my account, then allow me to cashout and we'll part ways. Not to fill your pockets. Thousands. 2,4, 6 weeks zero response, " i can not feed my kids " 4.
Untruthfulness. Lied to XXXX, local news. Me and others. I spoke with UIA, showed you pics. I still get benefits which I showed as less than 2 days ago, just not into my locked account with them. No government agency inquired about my account. I gave them every piece of verification a person can send
|
| 10/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I am submitting a complaint against Cash App ( Square, Inc. ). On XX/XX/2020, My Cash App, which is connected to my Cash Card, was charged {$380.00} from XXXX XXXX XXXX. I went on Cash Apps website and went through the proper steps to report the suspicious transaction on XX/XX/2020. Later that evening, I received a response via email from XXXX, who works with Cash App Support. In her email, she stated that she wasnt able to find the specific transaction I was referring to and she asked me to send either the transaction ID or a screenshot of the transaction. On XX/XX/XXXX, I sent her a screenshot of the transaction and offered to provide any additional information necessary to complete the investigation. After 6 days of not receiving a response, I emailed XXXX from Cash App Support on XX/XX/XXXX, requesting an update on my report and still didnt receive a response from her or anyone else from Cash App Support.
On XX/XX/XXXX, I submitted report again for the same charge on my account, hoping to receive a response and an update on my situation. Around XXXX, on the same day, I received a response from XXXX with Cash App Support. I was told the following We are unable to open a dispute claim on your behalf with the card network. Our Terms of Service ( https : //cash.app/legal/us/en-us/card-agreement ) require you to contact us no later than 60 days after the date of the transaction.
On XX/XX/XXXX, I replied to XXXX, explaining that I had already contacted Cash App within the 60-day timeframe to open a dispute claim and I didnt receive a response from XXXX, and I included screenshots of every email between XXXX and I. On the same day, I received an email response from XXXX with Cash App Support, who stated the following : Cash App is not a financial entity that can make a dispute between two parties. On the contrary, we are merely the bridge between two parties in order to make transactions and payments easier for everybody but in the end, it is up to you and your criteria to decide which person you wish to send funds.
The email I received from XXXX led me to suspect that every email Ive received from Cash App Support since XXXX was from an automated system. Each of their introduction sentences were almost verbatim and the emails I received in XXXX all contain We are unable to open a dispute claim on your behalf with the card network. Our Terms of Service ( https : //cash.app/legal/us/en-us/card-agreement ) require you to contact us no later than 60 days after the date of the transaction.
Cash Apps Card Agreement Terms of Service state the following : We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate the complaint or question. If we decide to do this, and your account is registered with us, we will credit your Card Account for return of the credit amount to your Cash App within 10 business days for the amount you think is in error, so that you will have the use of the funds credited to your Cash App for funding your Card Account during the time it takes us to complete our investigation.
Upon submitting my report of the transaction in XXXX, I did not receive a response within 10 business days, nor did I receive an update on if my claim would take up to 45 days to further investigate. The only customer support that is available for Cash App is through email, and is likely an automated system. I am submitting this complaint because Cash App has not abided by their Card Agreement Terms of Service and thus is responsible for the money taken from my account.
|
| 04/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
As per records shown on my XXXX XXXX XXXX XXXX checking account, on a XXXX XX/XX/XXXX an unknown person to me, someone supposedly called XXXX WEAKLY used Cash App to send me {$600.00}. Upon checking my checking account, I thought it had been a big mistake XXXX poor person ) and decided at that moment to send the money back to her. But, first I waited for some communication from her since that was so strange!
Then, the same day she communicated through Cash App that she wanted the money back and I was ready to send it to her. After all it was not my money. And so, I did send the {$600.00} back to her using Cash App as per XXXX XXXX XXXX XXXX dated XXXX XX/XX/XXXX. For me " all was well, and I was happy that I had helped someone fix a financial mistake and recover her money ''. Not so fast ...
On XX/XX/XXXX ( one month from the date of that occurrence ) upon checking my XXXX XXXX XXXX account in the morning, I saw that {$600.00} was being processed in favor of XXXX WEAKLY ( this time as a recurring payment! ). I immediately called XXXX XXXX XXXX to alert them XXXX there was nothing I could do to stop it because it was still processing ). The XXXX XXXXepresentative saw what had occurred in XXXX because we talked about it, and now it was the opposite. XXXX XXXX was taking money from me. I never heard of her, has never done any business with her, and have no idea of her existence until that moment.
XXXX XXXXXXXX XXXX representative told me not to worry that they were going to credit my account with that amount and were going to start an investigation. They did credit my account and I waited for the result of their investigation. Assuming that everything was going well, I waited. Then on XX/XX/XXXX upon checking my personal checking account in the morning I see that XXXX XXXX XXXX reversed and took back the {$600.00} and my account was negative alleging that I purposefully sent the {$600.00} to that person on XX/XX/XXXX! I couldn't believe my ears!
I called the claims department many times in trying to argue the point of my innocence in all this and offered to help and helped them in all the ways I could including contact and emails with the FBI, and reporting it to the site IC3.gov.
When I realized that XXXX XXXX XXXXXXXX denied my claim, I went after Cash App calling them many, many times only to hear the same almost recorded message that we are sorry that that happened to you but there is nothing we can do because now it has been over 90 days. And then advised me to go back to Cash app and request the {$600.00} back from XXXX XXXX which I tried but that name is nowhere to be found in Cash App. Very strange!
I waited and waited for a favorable solution from either XXXX XXXX XXXX XXXX who did not dispute it the right way, but filed as fraud XXXX or Cash App, but neither company cared enough to do something about it.
Cash App processes have to be fixed. Had I received a message from Cash App saying " XXXX XXXX is sending you {$600.00}, do you know this person? '' I would have said NO and it would have been the end of the story. No one had to waste so much time on this scam.
Recently I found out from Cash App that the so called XXXX XXXX asked for the money back on that weekend and quickly disputed the transaction with her bank ( no idea which one ). And it seems that that has prevented me from getting my money back!
Both XXXX XXXX XXXX and Cash App have failed to protect me as their client. And so I need your help because it might be possible that XXXX XXXX is doing this to other innocent victims. Any good person that believes in doing the right thing. GOOD has to WIN over evil.
|
| 07/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
This is a XXXX rental scam. Ive actually been scammed twice ( pretty much at the same time and in two different cities ) and so will be filing two separate reports. ( Update, the scam I reported first was just communicated to me that its been closed, and declined. The complaint ID was XXXX. ) I am absolutely mortified that I could have been so naive as to fall for this twice, but the communications between the landlords seemed legit and the leases they provided also seemed very legitimate. I also feel that the situation was amplified by the weirdness around CV19 & not being able to meet up with people in person. I live in Arkansas, but am researching XXXX XXXX programs, and so Ive been searching out new potential cities to live. I found a reasonably priced apartment in XXXX, PA. This is the scam I am reporting in this claim.
My initial contact with XXXX XXXX was made on XX/XX/XXXX where I responded to his XXXX ad about subleasing his 1b 1b apartment in XXXX, PA. XXXX XXXX XXXX XXXXXXXX I was under the impression that XXXX was the person currently living in the apartment, so he would be the one subleasing out his place to me. He said that I could contact the landlord, " XXXX XXXX '' directly and gave me his email.
XXXX After me and XXXX emailed back and forth for a few days, I ended up sending him a total of {$2600.00} via the Cash app on XX/XX/2020, under the impression that I was paying for 3 months rent from XXXX. I paid in two separate payments because the total was too large to send all at once. I was given the cash tag $ XXXX ( which XXXX said was his wife ) to send the payment to through the Cash app. So my bank statement shows I have one payment of {$2000.00}, and another payment of {$620.00}. Immediately after I paid, he stopped responding promptly and I knew I had been scammed. I just wanted to leave my current living situation so badly, that I convinced myself it was because of CV that I couldnt see the apartment, and that made sense. ( I had requested to see the apartment via XXXX but was told because he and his wife were so old and the risk of CV prevented them from leaving the house, that thats why they couldnt travel the long distance to show me the space virtually. ) Because I was under the impression that he was so old, was another justification I applied to any concerns I had.
Upon realizing Id been scammed, which was pretty quickly after Id sent the money ; I tried finding an avenue of reaching out to the Cash app company, but there was literally NO way that I could. They dont have any human operators available and there are no courses of action I could find in order to open a claim or dispute charges. I have since notified my bank ( XXXX ) and disputed the charges, but I dont know anything yet about if I am capable to receive any sort of reparations. After being shuffled around between the XXXX police department, to my local police department ( XXXX, AR ) trying to file a cyber crime police report, I finally was told to file a police report in Arkansas, because thats technically where the crime occurred, even though it was purported to have occurred in XXXX.
The police report was filed in XXXX XXXX, with the XXXX, AR police department, on XXXX, and the police report number is XXXX.
Thank you so much, and please do let me know if theres any further information I can provide.
( Also, I apologize that the files I provided were screenshots and not an actual pdf. file ; for some reason my computer couldn't access the link and was having trouble downloading the actual file. But I can try and locate the files as they are on a different computer should that be requested ).
|
| 11/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American, Servicemember |
|
This is the letter I sent to CASH APP, along with about 45 e-mails trying to correct this issue.
.
XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX # XXXX XXXX, XXXX XXXX Telephone : XXXX Email : XXXX XXXX XXXX XXXX CASH APP ) XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX To avoid legal action, the person reviewing or responding to this Complaint, it is strongly suggested, that if you do not have the authority or ability to correct this situation immediately, then take this to your superiors immediately.
I cant point to the exact transaction in question, because this is a new account ( $ XXXX telephone ( XXXX ) XXXX ), the transaction and/or account of which Im complaining about is ( $ XXXX ( XXXX ) XXXX ) which I suspect is now closed. The facts of the transaction in question, is as follows : That on XX/XX/XXXX I transferred {$1100.00} to my CASH APP account ( $ XXXX telephone ( XXXX ) XXXX ) from my XXXX XXXX checking account. I then attempted to send cash to two ( 2 ) friends, {$800.00} to XXXX XXXX at telephone XXXX XXXX XXXX XXXX, and {$400.00} to XXXX XXXX at telephone XXXX XXXX XXXX XXXX. The transfer to Mr. XXXX was successful, but the transfer to Ms. XXXX failed, supposedly for security reason ( s ). I was sent an E-Mail, which informed me that the money would be refunded back to my bank account in 3-5 days. This never happened.
I have been reaching out to you, since XX/XX/XXXX, by way of over XXXX E-Mails ( Complaints ) to CASH APP Support built into the CASH APP APP. All E-Mails 40 pages are attached to this letter, and all have met with negative results ). Then out of desperation I turned to the internet, which gave me a CASH APP Customer Support telephone number. I don't believe that this number is associated with CASH APP at all, it appears to be some kind of scam, the telephone numbers are as follows XXXX, XXXX XXXX, and XXXX, these people are answering the Phone, and identifying themselves as CASH APP customer support representatives. They are rude, crude, disrespectful, and unprofessional, no one there speaks English very well, and they become frustrated quickly, and then they call you out of your name, calling me an " XXXX XXXX XXXX ''. Then they attempt to elicit personal information by asking you to download the apps XXXX, and XXXX XXXX XXXX XXXX where they want access to your device, when I refused, they said the only way they could help me, is if I had a friend or relative who is a verified CASH APP user, and they could deposit the missing {$400.00} in there account, Because I work in the IT field, this sounded suspicious. So, then they told me to go to any XXXX, and that they could give me my money, I refused.
To sum this up, I need my money, this missing money has already caused hardship, because I still payed XXXX XXXX, believing that this money would be replaced by XX/XX/XXXX, and since it wasnt, my electricity got cut off, and over {$300.00} worth of food perished.
Again, I need my money, and now I am expecting you, to make it available to me in my new CASH APP account $ XXXX TELEPHONE XXXX.
Should any question arise as a result of this letter, please do not hesitate to contact me at the telephone number address provided in the Letterhead.
Respectfully submitted, XXXX XXXX XXXX XXXX XXXX.
ATTACHMENTS : All E-Mail Treads XXXX XXXX Statement XX/XX/XXXX XX/XX/XXXX DISTRIBUTION : CASH APP XXXX XXXX, XXXX XXXX, CA CASH APP Legal Dept., XXXX XXXX, XXXX XXXX, CA Better Business Bureau Federal Trade Commission FDIC Consumer Financial Protection Bureau XXXX XXXX DC Department of Consumer and Regulatory Affairs
|
| 06/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app card recently added a new feature for direct deposit. DONT USE THIS FEATURE! on the app they advertise that you can get your stimulus check direct deposited straight into your account from the IRS that it's fast and as soon as they receive notice from the IRS they post the money. All LIES!!! After I use the account and routing number that the cash app gave me for my account on the IRS website to send my stimulus check. My stimulus check of {$1200.00} was supposed to be deposited on XX/XX/XXXX that's what it says on the official IRS website. XX/XX/XXXX come there's nothing I tried reaching out there's no number of customer service for cash app. You can use the app it message customer service for help they take a couple of days to get back to you and are no help. The first customer service rep XXXX said that he doesn't see anything from the IRS regarding my account but that it takes 1 to 5 business days for direct deposit to clear. Wait what the app said that it clears right away. Lies! False advertisement. I would have went another way if I knew that. 5 days later still nothing I reach out again this time with documents from the IRS website stating that they sent it on the XXXX. Now XXXX said if they're still nothing after 10 business days then he will investigate it further. Which is straight XXXX I was dependent upon that stimulus check I'm no longer working I have kids like this really hurt my family and me to the max. After 10 days still nothing XXXX XXXX has the nerve to ask me to send him the documents from the IRS official website saying it was sent. Hello I've already did that. He also States to make sure I check the account and routing number is the same. Hello I've been doing that every day since this whole situation started. To top that all off I received mail from the IRS stating the same thing that my stimulus payment of {$1200.00} has arrived and was deposited on the XXXX into my account. Where is it?? I then send the cash app Representatives 3 documents from the IRS proven that the IRS are stating it was sent on the XX/XX/XXXX. The date now was XX/XX/XXXX. I started doing research they found out that a lot of people was having problem with theirs cash app direct deposit regarding there unemployment checks and so on. That they blamed it on some new system. Some people still not have received money at all they just stole it and just XXXX XXXX others it took weeks. What the XXXX is going on! I feel like they took advantage of me and everyone else during this pandemic and this horrific time. I say that because after researching their policies which I had to find on the internet it's not on their website or the app. On there is says that you take a rest and it's not guaranteed for your direct deposit to show up. What the XXXX!! Is this real? Also that the money is not ensure like regular Banks. The only reason I did this is because I had cash up for a while and there was no problems sen money person to person. But this new direct deposit feature. Is a scam is doesn't work they use it to basically steal your money. Cash app is through XXXX XXXX. But it gets confusing because some information says the account and routing numbers are from XXXX XXXX when other states it's from XXXX XXXX XXXX. Both hard to contact. You leave a message and no one gets back to you. Hopefully this warns someone else out there that's thinking about using that feature. Dont do it! Now today XX/XX/20 I received the email from cash app team that a new representative name XXXX will be handling my case from here. So we'll see what happens. I'll keep my account on here updated.
|
| 03/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American, Servicemember |
|
Dear Sir, I have a CashApp account. On XX/XX/2020, there was a discrepancy on my CashApp account. I went to XXXX to get a phone number to call CashApp. XXXX showed the number XXXX. I spoke with a man named XXXX XXXX, who told me he had to set up " dummy accounts '' to clear the pending message. I followed his instructions to set up the " dummy accounts '' only to find out he was taking money out of my two ( 2 ) bank accounts which were with CashApp. He took {$2600.00} from my XXXX XXXX account and {$6300.00} from my XXXX XXXX ( XXXX ) account. This was a total of {$9000.00}. Both banks, the XXXX XXXX and XXXX XXXX have reimbursed my account with the amount of funds taken.
However, as of XX/XX/2020, I had {$3500.00} in my CashApp account. On XX/XX/XXXX, {$260.00} was taken from my CashApp account and then {$1900.00} was also taken out, which was a total of {$2200.00}. I have petitioned CashApp, owned by Square , Inc., on several occasions to reimburse me the amount of money taken out of my account. The company did not address the issue of funds from my CashApp account. I have contacted the following agencies and filed reports : XXXX ) XXXX XXXX XXXX XXXX XXXX, complaint # XXXX XXXX ) Federal Bureau of Investigation at XXXX XXXX ) Attorney General of Michigan, XXXX XXXX, refer to XXXX no : XXXX XXXX ) Consumer Report to FTC : Report Number XXXX XXXX ) XXXX XXXX XXXX, XXXX XXXX, CA : ID # XXXX XXXX XXXX XXXX XXXX XXXX 6 ) Certified letter via United States Postal Service, to XXXX XXXX XXXX, XXXX of Square , Inc. Tracking no : XXXX XXXX XXXX XXXX XXXX. Signed and received but no response from XXXX XXXX XXXX. This was mailed to him at XXXX XXXX XXXX # XXXX XXXX XXXX, CA XXXX.
The only response I received was through the XXXX XXXX XXXX and the person responding from CashApp suggested that I contact my banks to get reimbursed from them. However, the funds which were taken out of my CashApp account on XX/XX/2020, did not come out of my bank account, but out of the funds I had in my CashApp account. On XXXX, I withdrew my remaining balance of {$1200.00} from my CashApp account to avoid being scammed out of the rest of my money. However, CashApp ( Square, Inc. ) has made no effort to compensate me for the money taken out of my account.
Since my incident, I have checked and found many people have been scammed through CashApp. Apparently, XXXX XXXX XXXX is not running a tight ship in regards to him employees because too many people are being scammed through his company. If he does not see the need to build his business around protecting the consumer, then he does not need to be in business at all.
I think the Consumer Financial Protection Bureau ( CFPB ) should take a hard stand against companies who run such loose practices which allow scammers access to the consumers accounts. Companies with these type of practices should not be in business which involves the consumers.
I am currently XXXX XXXX XXXX and my husband is XXXX. We currently have many XXXX XXXX and are paying exorbitant costs for various XXXX. We do not have the option to lose money by such scamming tactics. My husband and I support the Senate passage of the bipartisan Stop Senior Scams Act. This entire scam happened to us because we had no idea of what was going on. We even though XXXX would provide us with correct information to CashApp. We had no idea that information could be fraudulent. There was so much that we were unaware of that allowed the scammers to take advantage of us as seniors. We do need your help to resolve this issue. Thank you so much for your assistance.
|
| 11/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Sunday XX/XX/XXXX : I downloaded a program from the XXXX app store called Cash App. I followed the instructions to link a debit card and bank checking account. It appeared everything was configured correctly but I could not add funds to the Cash App. I tried repeatedly to get the program to work without success. I googled the issue of " cash app transfer fail '' and immediately found a link to support that appeared to be Cash App. There was a phone number listed and I clicked the phone number to call support. Upon retracing my steps after I realized a scam had occurred I found that the phone number changes when clicked on. When I called the number a person answered and said they were the Cash App customer service. I explained my issue and the person began troubleshooting the problem. After 29 minutes of trying to solve the problem one transaction was completed for {$20.00} and many had failed. They told me to copy and paste a link into Cash App and click send. The funds were being transferred to a test server to further diagnose the issue. The amount was pending in my checking account but they assured me it would be returned. The scammer also had me download a screen viewer so they could help me navigate the Cash App in real time and see my phone screen. The call concluded with the scammer saying he would call back later with more information.
Monday XX/XX/XXXX : The scammer called in the morning claiming to have resolved the issue. We tried to transfer money several times and most failed again but one transaction did go through. Once that transaction went through they asked me to try and purchase XXXX XXXX, which is one of the reasons I was interested in the Cash App, so I did and the transaction failed several times but then went through. They then had me copy and paste the " test link '' and transfer the XXXX XXXX to their server. The transfer functions failed many times during the process so they were going to keep working on it and call me back in the morning.
Tuesday XX/XX/XXXX : I spoke with the scammer in the morning and did not have any success transferring any funds. They were going to keep testing and call me back later. I spoke them again early evening and we tried transferring funds and again many failed but one went through. They had me repeat the process of buying and transferring XXXX XXXX. At this point my bank sent a fraud alert and I started to realize this may not be legitimate. I told the person I receive an alert and they immediately transferred me to the accounting department who assured me that everything was fine and that the would be transferring the total amount of cash back into my Cash App with an extra $ XXXX {$500.00} dollars as gift for all the inconvenience. The accounting person was a woman named XXXX. She also stated that they were having serious issue with their servers and the issue was widespread. I hung up with her and immediately called my bank as the realization of a fraud set in. I have since secured my accounts and closed the Cash App bank accounts. One of my biggest issues with this situation is how easy it was to reach the scammers and how challenging it was to contact Cash App.
These links and phone numbers are active and live as of this writing XX/XX/XXXX at XXXX. I hope they can be shut down and removed because I know someone if getting scammed as I am writing this letter.
https : XXXX https : //cashapptransferfail.com/ ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX I also have screen shots of the website.
This is one of the most embarrassing and unpleasant experiences I have known.
|
| 01/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Sunday nmorning I did a total of 3 transactions from my cashapp card to my XXXX cash card because i heard tht there has been alot of scamming and fraud going on with tht app smd i had about XXXX/XXXX dollars on it so i decided to do instant transfers to my XXXX card because i had already taken off my bank card becsuse i did not want to fall victim to fraud. first $ XXXX XXXX XXXX which i then transfetred to my bank. there was XXXX cents on imy XXXX card so i transferred a total of XXXX the full balance on my card. I then placed another {$250.00} at XXXX onto my XXXX card from cashapp i then transferred tht {$250.00} to my bank acct as I did the first XXXX for a total of {$350.00} all instant transfers from cashapp to my XXXX card. My cashapp card was cracked so i attempted to order another. it gave me a whole new card tht was to be mailed to me.. I decided to move {$50.00} more dollars from my cashapp to XXXX i deposited it into my bank for XXXX fee so XXXX was deposited. The next day Monday XX/XX/XXXX i checkd my bank account and the money had been deposited to it..i had monry on my card so i made a purchase and I had XXXX $ left on my card ... the next day tuesday the XXXX i received a notification from cashapp saying i spemt {$250.00} at XXXX and anothee saying i spent {$100.00} XXXX i didmt think anything of it until i realized these transactions already were completed. i XXXX received a alert to add miney to my cashapp because it was XXXX dollars i was shocked but assumed it was a mistake amd the money would be on my XXXX card do i could just transfer it back avn them bk out only there was no deposit made to my apple cash card after the XXXX from monday. i checked my bank account and no funds were deposited from XXXX since besides the 3 i tht were placed earlier tht day from cashapp i email casbapp because they have no phone contact and told them my issue thinking this was an easy quick fix .. i was wrong they stated they could not refund a merchamt charge.. i explained yo them tht i did instant transfres so someone made a mistake i semt screenshots of all accounts reflectiing tht ftom cashapp XXXX amd the bank ..they said to contact apple becsuse XXXX took the money.I called & they sd they see no deposits past the ones on monday and to call my bank i called my bank and i got the same answer.i emailed cashapp back and explained to thm what apple and my bank said..that they do not see any transactions past monday the XXXX so they had no clue who took the money or where it went there was only they said once again its XXXX so i called XXXX again only to receive the same answet tht is was cashappd mistake i have been emailing them since i found out tuesday they refuse to issue a refund stating i must contact appl which i have done even with all tranaction history they are refusing to reverse these charges. im completely stressed out and emotional over this because i have no money to give away i had about XXXX $ on the card now it sits with a negative balance of XXXX $ on top of losing the XXXX $ i had i was supposed yo have a refund go to tht card. i was told the refund was issued on wednesday fir {$180.00} i have no deposifs to the card at all so on top of lising XXXX $ is knowing the XXXX $ has probaby gottn stolen as well cashapp has no support line besides email and their customer service is extremely sub par im out of about XXXX $ and i dont have tht type of money to give away especially during a pandemic. Ii am in severe emotional stress because of this. i asked them to reverse but they refused
|
| 12/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
cash app square and XXXX XXXX I had a card and I love cash app and I do not think this is there fault but my fathers life saving and our money to live is.
there is XXXX downloads to cash app account with the name XXXX look like this on my fathers cards not mine. CASH APP*XXXX XXXXXXXX CA and another XXXX to the name '' XXXX '' CASH APP*XXXXXXXX XXXX CA Card Withdrawal Debit Card ( from my XXXX XXXX XXXX statement XXXX CASH APPXXXX XX/XX/XXXX XXXX XXXX CA ( from my XXXX XXXX XXXXXXXX account ) then for short time from XXXX to end of XXXX this came through on XXXX XXXX XXXXXXXX CASH APPXXXX XXXX XX/XX/XXXX XXXX XXXX CA this is what came through on after XX/XX/XXXX on my XXXX XXXX XXXXXXXX CASH APP*XXXX XXXX XXXX XXXXXXXX CA my XXXX XXXX account CASH APPXXXX PURCHASE XX/XX/XXXX XXXX CA CARD XXXX CASH APP*XXXX PURCHASE XX/XX/XXXX XXXX CA CARD XXXX ( after card change ) all the fraud ones look like this and XXXX XXXX hid it and would not give us the statements the fraud all looks like this and there is one transaction that says CASH APP*XXXX XXXX CA CASH APP*XXXX XXXXXXXX CA CASH APP*XXXX XXXX CA on all the XXXX XXXX done on XXXX card and XXXX neither should have been used.
I contacted them and they did nothing to help and kept saying I was not responding, I through away my card in XXXX and then there was even more cash ads to it.
I contacted again when there was XXXX in cash ads while I was in the hospital in XXXX XXXX then I changed my account name and there was another XXXX when I had XXXX in there more than spending according to these bank charges then a officer pointed out cause I can not read number or and I am word XXXX that the charges are on another account and then I finally download statements and they are blue and not green and all the cash ads are listed as minus to dissipate the money in cash app and steal more.
I have one download went direct to my bank with my helper for my XXXX friend and my fathers helper for his XXXX ( maybe she did it? I did not suspect till money from my car disappeared ) XXXX XXXX with that number and cash app combined the accounts cause the my accounts I am not sure how this goes down but my feeling is the neighbor and my landlord or several different people so I made a ic3 report about this " cause the cops have no jurisdiction over this. I closed made a new account and the new account shows the same thing cash add XXXX not this XXXX in so there is XXXX in fraud transactions to I been tracking everything since day one there is only XXXX in spending on that card. all from my XXXX XXXX XXXX and XXXX XXXX XXXX and my XXXX XXXX account all of the XXXX XXXX are fraud. someone did a XXXX of a job trying to hide but I moved all investments to stash and all my money to another debit card and there was still XXXX a month spending on a card I was not using to dissipate this big like.
I am not able to write well enough and so here are the reports on this all of this seem to come from the trust fraud we had at XXXX XXXX.
then for short time from XXXX to end of XXXX this came through on XXXX XXXX XXXX CASH APPXXXX XXXX XX/XX/XXXX XXXX XXXX CA I am attaching that there is XXXX in cash ads and XXXX in spending and this other card shows spending all the way to XX/XX/XXXX when there was none. before XXXX of XXXX also there was spending when I did not have a card from XX/XX/XXXX to XX/XX/XXXX XXXX there is over 120 of fake transactions on this download the XXXX file shows a loss of XXXX meaning the XXXX XXXX transactions where not involved at firs
|
| 04/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/2019, I was a victim of fraud. Someone contacted me via XXXX posing as a friends business. This individual asked for my number and contacted me via cell. My cash app information was requested to " allegedly '' send funds as I was a winner of a contest. The person called me was able to successfully send themselves funds, I recieved notifaction for the 2nd transaction, I became uneasy and realized this person was an imposter. I then took a screen shot of the conversation via direct message via XXXX and Cash app support was contacted immediately regarding the fraud. Cash app support responded to my complaint and instructed me to dispute the transactions with my banking instituion. I filed the banking dispute with XXXX XXXX XXXX. Cash app received notification of the claim from XXXX, then closed my account. I attempted to speak with someone regarding this and I was advised that my account can not be re opened. Cash app support also advised that " no additional information could be given ''. There were a series of additional communications sent as a reply to XXXX. This email address is the only known email that I have been able to successfully respond to, however, when sending mutliple communications to XXXX, I began to recieve bounce backs emails stating that the XXXX is unmonitered and that I would need to submit via app within the profile where you will find the support link.
Once I have submitted my ticket to the support via app within the profile, XXXX repsonds to my email XXXX the same response as the previous email sent advising me to submit via app within the profile via help link. This is what I call " going in circles ''. This is very frustrating when trying to escalate to have this resolved and re open my account.
As a soultion, I created a new cash app id from my secondary phone number XXXX with a new email address. The banking information however did not change. Cash app would not activate the new id and closed this account as well. I am alarmed by this as I am not sure why this would be an issue as I did not complete fraud. I emailed cash app support from the new account and recieved a response stating my account is closed, no further information can be provided, and to read the terms and conditions.
It is understood that cash app is not the only mobile cash application, however, as a consumer I would like to excerise the right to file a complaint requesting assistance in this matter with CFPB. At the present moment, especially with the global covid pandemic crisis, we are living day to day during an unprecedented time. The last thing I would want to do is to force a person to risk themselves to find a money transfer location while the world has literally been titled on it's axis. Only business in operation are essential businesses. To be frank, money services are found in retail stores in which some are closed. For those that remained open, there is a risk of infection when heading to the stores along with everyone else.
Square Inc support was contacted and I was verbally told Square inc support can not help with cash app as this service is not managed by live representative. I then asked if there was corporate office to write to, I was advised there was not a corporate office or dept I could esclate this matter to for review. It is my hope that I will save consumers the headache of unfair business practices as it relates to mobile apps & the internet. Below you will find the cash app claim number.
Cash App Case # XXXX
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On Friday, XX/XX/XXXX of XXXX at approximately XXXX am ( Eastern ) I attempted to transfer funds in the amount of {$800.00} to an associate of mine via CashApp. When I attempted to submit the transfer through their mobile app I received a message that the transfer had Failed. I inquired with my associate to see if the funds had gone into her account or not and was informed that they had not. Since the transaction failed through CashApp I sent the {$800.00} through a competing service called XXXX.
I would like to note that if I go to my transaction history even now that the Failed message is still present.
On XX/XX/XXXX I was going through my bank records and noticed that CashApp had indeed deducted {$800.00} from my account on XX/XX/XXXX, even though they had alerted me that the transaction had failed.
I immediately contacted CashApp through the support portal on their mobile app. I received an email acknowledging receipt of my inquiry on XX/XX/XXXX at XXXX am XXXX XXXX XXXX. Throughout the day I corresponded with multiple XXXX representatives regarding the matter. I was originally told by a representative named XXXX that my particular debit card was not supported by XXXX and that was why the transaction failed and thus the money could not have been taken out by XXXX. After supplying them with photographic evidence from my bank an internal case was opened XXXX XXXX # XXXX XXXX. At XXXX pm I was then informed by a representative named XXXX that a refund would post to my account in XXXX days.
On Thursday, XX/XX/XXXX at XXXX am XXXX XXXX XXXX, XXXX while still awaiting my refund ) I was sent an email stating that my case had been closed. I responded back letting them know that my funds had still not been refunded. After several correspondences back and forth I was told by a representative named XXXX that the {$800.00} had been refunded on XX/XX/XXXX ( The day they told me the transaction failed ). I informed XXXX that no funds had been refunded to me on that date or any date after that, and I have bank statements to support this assertion.
It is important to note that I submitted a written request for CashApp to provide me the date, time, transaction number and any relevant information regarding the alleged refund- to date that request for information has NOT been honored or satisfied by XXXX XXXX
On XX/XX/XXXX I filed a dispute with my bank to see if they could get the {$800.00} back from XXXX. My bank issued me a temporary credit of {$800.00} at that time. They closed the claim and reversed the credit on XX/XX/XXXX and took the {$800.00} back since they were unable to pursue XXXX for recovery since XXXX is a person-to-person payment service provider that solely transfers funds and doesnt provide for the purchase of goods and services.
I continued to correspond with XXXX up until XX/XX/2021 when some urgent personal matters took the lions share of my time and attention. It was not until recently that I was informed that I would possibly be able to seek assistance through the Consumer Financial Protection Bureau, so here I am asking to some assistance to having my money returned to me since my bank claims to be unable to assist me based solely on CashApps business type ; and neither on the merits of them taking my money and not giving it to the intended recipient, nor returning it to me.
I will be happy to supply any screenshots and statements needed to help me get this issue resolved and put it behind me.
|
| 02/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 I searched XXXX for a LIVE contact in regards to my Cash App account. I did so to reactivate a lost Cash App that was found shortly afterwards. No compromised actions had taken place prior to that day. I located a phone number online after searching " Cash App Customer Service '' the site has recently changed from XXXX and now is XXXX. I dialed the number supplied by the website but immediately hung up due to an uneasy feeling about the situation. I was immediately called back by a man claiming his name was " XXXX '' with Cash App. I briefly discussed the situation and was asked by XXXX to supply my email address as well as phone number to reactivate the card ; along with the last 4 digits of the card in question. Once he located the account he proceeded to send multiple text alerts using the MAIN transaction number I have ever received Cash App Communications. He claimed that aside from himself no other person will ask for the codes he just sent but due to the situation he would need the codes to complete the process. He told me that everything was complete and that it would take roughly 2 hours for the card to be reactivated onto the account and that he would remove the new card. Minutes later I received another text alert from the MAIN Cash App number stating that the new card being sent was removed from the account. Almost immediately after that I received another text from the MAIN Cash App number stating my account was overdrawn to - {$2.00} which included the ATM Fee and the {$150.00} it contained. I DID NOT AUTHORIZE ANY WITHDRAWALS OR TRANSACTIONS. I immediately called the number back and was greeted with " Hello '' ... no name was ever given. It was a different gentleman who stated " Ma'am this is your fault. You called us. There is nothing you can do ''. Mind you they returned a brief call attempt which initiated the transaction after I hesitantly hung up. I then proceeded to change my access information and contacted the local authorities IMMEDIATELY. I filed a POLICE REPORT with XXXX County Sheriffs Department and have that information available as well. There has been NO LIVE communication as of this day with CASH APP. I have wasted valuable time sending repetitious emails to their supposed " Customer Help '' email address. Only to encounter seemingly automated/rehearsed responses that intentionally slow down the investigation process. At the bottom of each email states you can request a " Call Back '' through the Cash App Application. When i proceeded to do so I was emailed by a Cash App Representative stating the Call Back option was NOT AVAILABLE yet. But it specifically states it is in EVERY email up to that point. Cash App refuses to initiate or accept ANY LIVE COMMUNICATION. Upon reviewing their social media and website I am NOT THE ONLY ONE experiencing supicious and fraudulent activity from this company. The main reason being is that they REFUSE to speak with ANYONE. Which lays out : SCAMMERS PARADISE ''. They state it takes 45 days to complete an " Investigation '' but refuse to update ANYONE on the supposed process and it's OUR MONEY at stake. The don't even give you advice on what to do in the meantime to protect identities or speed up the process. Once again, I have filed a police report and have the information ready to supply when needed. Please help ALL Cash App Victims as to I AM NOT the only one harmed. This company needs to be investigated thoroughly!
|
| 04/04/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I opened my Cash app mobile account about a year ago. This company is also affiliated with Square company. Cash app has poor communication service. They do not have a toll free phone number to even contact them about your account. Recently around XX/XX/XXXX, there was a problem with fees being deducted from monies that were being sent to me from family and friends through the Cash app. I contacted Cash app via email their " XXXX '' several times to find out what the fees were for, and never received any response, until months later I reached out to the company via XXXX around XX/XX/XXXX asking for customer service assisting regarding these fees being deducted every time I received monies through app either by payroll/direct deposit or through friends and family. After contacting this company via XXXX, they communicated someone from their support team would be contacting me. On XX/XX/XXXX someone emailed me from their company about something totally unrelated my issue, so I reach out again to them on social media XXXX to let them know this, because this was the only way I was getting any type of response through the company. Someone from their company emailed me again addressing the correct issue saying why the fees were being deducted, apparently because I upgraded my account to business is why the fees were being deducted. I explained to them, when I upgraded there was no disclaimer saying that I would be charged fees for upgrading, and would like to received a refund for the fees that were taken from me. Apparently, the fee amount is 2.75 % of each deposit made to your account. I explained to them, there was way more than 2.75 % deducted. Also, the app doesn't allow you to downgrade back to a Personal account, once you have upgraded to Business account. So therefore I was very upset. During this same communication with them by email, they responded back stating they will refund me my fees back onto my Cash app account. I don't believe the correct amounts were refunded, however, that issue was resolved. Now, recently my Cash app acccount has been officially closed, with a remaining cash balance of {$120.00}. I contacted the company again through the app via email, no response again until I reached out to their social media account via XXXX, and was someone from their would be in touch with me. I got a generic email asking me to verify my identity by sending them : A photo of the front and back of Passport or State ID Card, A photo of the front and back of your debit card ( preferably the one linked to your Cash App ) and A selfie of your face. After sending this information, they closed my account where I was not able to access my remaining funds on the app. I repeatedly sent emails asking, why was my account closed after I verified who I was to them. Also told them, that is fine if you want to close the account, but how am I supposed to get my remaining balance of {$120.00} back. I have NOT heard back from the company. I feel this was done out of retaliation because I confronted them about the fees from the business account. I had been using this account legally and did not violate any terms or agreement. I had been using the app for the past year, and never had any issues until questioned them about the business fees. I JUST WANT MY MONEY BACK AND A RESPONSE AS OF WHEN AND HOW IT WILL BE ISSUED TO ME, since I am not able to withdraw my funds from the closed account on the app.
|
| 02/21/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
A. Description of Dispute The financial impact of the issue : Cash App allowed a hacker to hack into my account, sell my stocks, sell my bitcoin, transfer all my cash out of my account, then shut it down. The total was over {$10000.00} at the time. The present value of these stocks and bitcoin would be over {$50000.00} now.
Important details like dates or date ranges, products involved, and prices : XX/XX/2020 cash app was hacked and unknown person attempted to withdraw {$2000.00} from my cash app account. This attempt was blocked by cash app and my money was returned to my account. My account was locked while another card was ordered while they did an investigation.
XX/XX/2020 my cash app account was hacked into again while my account was frozen. The hacker this time disconnected my email account and my phone number from my account so i wouldn't have access to it. The sold all my bitcoin ( {$1900.00} XXXX and all my stocks ( {$7500.00} XXXX and transferred that along with the cash i had in the account XXXX {$1000.00} XXXX out of my account then closed my account. There was nothing i could do but email support from cash app since they don't have live support.
On XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX, and XXXX sent emails to cash app support telling them them what had happened and requested my money be returned and my account restored.
With most email attempts i was just emailed back an automated email. A few of those times they asked me to write up a detailed description of what happened which i did several times with no response.
Breach of contract Breach of contract means that the company made a you a promise ( either verbally, through a contract, or implied in their actions ), and then did not live up to that promise according to their terms of service to keep my account secure.
Breach of warranty Breach of warranty means that a product or service did not live up to the quality that you would expect of that product or service.
Cash app did not do what it said it would do in helping my stocks and bitcoin stay safe in my account free to buy and sell them as according to their terms of service.
Negligence Negligence means that the company did not live up to an ordinary standard of care in a way that caused you damage. Every company is obligated to act in a reasonable way to protect their customers from harm. If a company fails to take normal precautions to prevent harm, then its responsible for the harm it caused you. Cash app locked my account instead of performing an investigation and refunding my money. They did not protect my financial investment.
An intentional bad act. Cash app did not do anything to remedy the fact that i was defrauded out of {$10000.00} of my hard earned money and allowed hackers to drain my account and close it without restoring my money or stocks or any cash. They egregiously neglected their terms of service for unauthorized transactions.
2. The Harm or Damages You Experienced That was my entire life savings and also my money i used for emergencies and housing. I have since become homeless because i didn't have the money and have gone through a considerable amount of financial distress and emotional distress due to not having my savings that i had invested in cash app.
Plus the amount of money the bitcoin and stocks would have gained in value is over {$30000.00} dollars as of today 's date.
|
| 07/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX I contacted a company called XXXX XXXX XXXX XXXX XXXX before booking to ensure I had correct information. I stated to her I seen a special online on XXXX for a spa party for me and a few of my friends. She advised me to go ahead and book which I did that same day. She contacted me letting me know that with XXXX I would not receive all the services so I canceled with XXXX to book directly through her site. I waited a few days until XXXX refunded my order to place the order through her direct website. Once I received my refund from XXXX, I proceeded to her website and booked the event for {$420.00}. I read the description and it stated verbatim You can choose services and if you need our location with party coordinator which she has went in on the website and tried to change but I have the screenshot of before and after she changed it without my knowledge. While I was on her website attempting to book the service I seen where she asked for customers location, so before proceeding I called again to ask if she would be traveling to us because what other reason would you need my address? She replied yes and I said great I will go ahead and book I just wanted to clarify. We hung the phone up and I proceeded to book. I received an email with all information including what, when, duration, price, and where. In which all of this information is the information I provided her with when booking on her website. I have the screen shots of that as well. She also changed that information without my knowledge because in the screenshot she sent me it states that you can edit booking and it is not the same address I gave when giving her my booking info. The address I gave her to come to which is also included in the booking email is XXXX XXXX XXXX XXXX XXXX XXXX but she changed it to another address without my knowledge which I now figured out is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX. It is not good business to change info on a service booked without the customers knowledge then blame the customer for your mistake and lie about it. I contacted XXXX with info about disputing the charge and sent them everything over proving I was being taken advantage of because she clearly changed her information after the fact she found out she was wrong. They offered me a provisional credit but eventually awarded to the business which I feel is not fair because there was information changed on her website and booking site without my knowledge after I received the information she gave me from the beginning. To me first impression is everything. I would have never decorated or cooked food for the event had I been aware it was going to be held at another location. This is two businesses taking advantage of a customer with valid evidence You can not tell a consumer one thing then go behind their backs and change it. If you would look at the email screenshots you will see the dates as to where she changed it from one location to another. Also, another screenshot is where she sent me a screenshot of her address where it clearly says edit booking and that is what she did prior to sending to me. Because my original email from the day I book XX/XX/XXXX has the booking address I gave her. There is a two part screenshot for the booking email I received before it was changed without my knowledge, I couldnt fit it all in one so there are two images.
|
| 12/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Report of the Theft of {$2000.00} from my XXXX Interest Checking Account using Cash App ( Square ) Notification of Cyber-Fraud and Cyber-Theft on my XXXX Interest Checking Ending in XXXX The Complainant : I am Ms. XXXX and I live in XXXX Maryland. I have a XXXX interest checking account ( ACCOUNT ) and a Cash App ( Square ) account which I opened on or about XX/XX/2020. My cash app ( Square ) is linked to my ACCOUNT using my debit card. Mr. XXXX, my father, is a joint owner of my ACCOUNT and is jointly writing this notification and report of fraudulent activity and the theft of {$2000.00} from our checking account by the cash app ( Square ).
Cash App ( Square ) : I have never used the Cash App ( Square ) or authorized Cash App ( Square ) to make any withdrawals from my XXXX Interest account or any account where I have control.
The Fraud and Theft of {$2000.00} : On the evening of XX/XX/2020, I noticed there was an unauthorized withdrawal of {$2000.00} from my ACCOUNT. Online access to my ACCOUNT shows this withdrawal is dated XX/XX/2020. This withdrawal is marked as PENDING and the monies have already been deducted from my balance. My ACCOUNT shows that on XX/XX/2020 Cash App ( Square ) pinged my interest savings account for {$0.00}, then immediately an unauthorized withdrawal of {$2000.00} was made. The ACCOUNT shows no indication of who received these funds other than they were removed by Cash App. The entry on my ACCOUNT bank statement only indicates a phone number XXXX CA. I believe this is the phone number is for Cash App ( Square ) and this theft was done via cash app ( Square ).
Reporting This Fraud and Theft to XXXX : At approximately XXXX XXXX on XX/XX/2020 I contacted XXXX by phone to report this unauthorized withdrawal. I provided the circumstances of this fraud in my ACCOUNT as I outlined above. I was given the reference number XXXX by XXXX. The XXXX representative indicated XXXX fraud department would attempt to contact the vender.
Reporting to Cash App ( Square ) This Fraud and Theft of {$2000.00} : There is no customer service at Cash App ( Square ) to call in connection to this Fraud and Theft of {$2000.00}. I immediately attempted to cancel this unauthorized {$2000.00} cash app ( Square ) transaction using the cash app cancel a payment option. Cash App ( Square ) provides no indication of who has received these monies. I attempted to cancel this fraudulent activity using the only cash app ( Square ) mechanism available which is an email. As of XX/XX/2020, I have not received any response from cash app ( Square ). At no time did I speak to any representative of cash app, I have never disclosed any of my cash app ( Square ) information to a third party, my phone is lock protected and has never left my possession.
Reporting This Fraud and Theft to the Police I am in the process of reporting this theft to the XXXX County Police, Maryland. I also plan to report to the Maryland State Police and the Cyber Crime Unit at the FBI.
Reporting to the Regulatory Agencies I am reporting this fraud and theft of {$2000.00} to the Federal Trade Commission ( FTC ), the CFPB, the SEC because Square is a public company and to all state and federal banking regulators.
Status of this Fraud and Theft At this time my money, {$2000.00}, remains unaccounted for by cash app ( Square ) and has not been returned to me.
|
| 09/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/2021 I noticed a purchase on my Cash App Card that was made at a XXXX Store in XXXX at XXXX XXXX. The unauthorized transaction displayed that it was a Cash Card Purchase for {$140.00}. I immediately canceled my card and contacted The Vendor- XXXX. They took the report and told me to reach out to Cash App and give them the Case Number they gave me and they will join in on a Joint Investigation to find out the situation and would get back to me. I contacted Cash App and gave them the repot number from XXXX and the information to begin the complaint on their end. I was told that I would get a response in a few days. Today is XX/XX/2021 and thus far I have yet to receive an adequate response from Cash App regarding the return or refund of my stolen money. I received a new cash app card in the mail about 2 weeks later, and upon me receiving it I noticed that the envelope flap was open as if someone may have tampered with my mail, only to examine a bit closer to discover the seal on the envelope was not moistened at all in order to assure the proper sealing of the card. I immediately contacted Cash App and did not get a response until about 2 days later. I explained my issues about the arrival of the card and it not being secured and they told me to cancel that card and order a new one. I asked them if they could do a courtesy for me and assure that the next card is guaranteed safety and security, and they told me that Cash App does not do that. This only makes me believe that there is a network of criminals operating inside and outside of Cash App and they are legitimately stealing money from Cash App Card customers who may be having the same exact problems. I could not understand how I am holding my card in my pocket in another borough, and someone using myard to make a cash card purchase miles away, and this would make sense. This is not the first time I received a card from Cash App in a damaged envelope, but the card which I previously cancelled was received in a partially opened envelope, which now examining this situation in a birdseye view, I can see that the cards are being sent to a location unsecured and upon their receipt a ta staging location, the card ( s ) information is being skimmed in order to produce new cards, and then sealed and mailed to the customer in order to make them think that the card has been secured since it left the facility. I mentioned this to Cash App and they kept on with cyclic conversation that I had to order a new card then, which would only end me back in the middle of trying to ask Cash App to please send the new card in a more secured manner to assure that it will not be tampered with. thus far I have a cash app card that I am unable to physically use and {$140.00} has ben stolen from my account and Cash App refuses to return any calls or emails. FURTHERMORE, I just received information regarding a CASH APP Data Breach back in XX/XX/2021, which I had no knowledge of or received no Notification about from Cash App or Square. So since this Data Breach, I have been receiving hoardes of unsolicited phone calls from people who know my name and possibly even my social security number, and I was not notified! I am seeking all federal remedies to the fullest extent of the law which would allow me to adequately repair my credit file and other personal data which identifies me.
|
| 11/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I submitted a case against cash app as they have not been helpful toward my money theft investigation that happend on XXXX XX/XX/2020 where a lot of charges came out of my account as I was holding the phone on my hands right beside my husband whom is my witness to these random transactions that cleared the bank. Cash app stated that they had completed the request on XX/XX/2020 however, they only returned the money for the XXXX transaction and did nothing to investigate the claims nor return the money that was stolen from me right before my eyes on XX/XX/2020 the parties involved in these transactions are as stated below. XXXX XXXX, XXXX XXXX, and XXXX I have sent multiple emails and they replied by telling me that the XXXX stolen hat was sent to XXXX was returned and when the money was returned I took the money out of cash app and since I did take the money out they concluded that the transactions have been declined by them to investigate. My original claim is not that I took the money out of the cash app after only a little bit of it was returned my issue is that they let the thiefs get away with XXXX and are ignoring my emails and the information that I sent them then they stated that they have no new information and are unable to help me however, I have taken the right steps to protect my account and I tried to stop the transactions as they were happening and I called the police as they were happening and I called my other bank and XXXX as this transactions came through on XX/XX/2020. I have submitted all proof to them yet they do not answer me nor do they have disputed their transactions. according to them if you do not give access to some to your account and you report it they will investigate and return your money. The account were cash app was logged into when it happened is not the same device of the person who took the money and I had that device on my hands checking to see if my mortgage payment I submitted on XX/XX/2020 went through. I have attached a copy of their unauthorized transactions statement and I have done my part. I want them to do their part.
III. Cash App Account and Communication ...
4. Your Liability for Unauthorized Transactions Please let us know if you believe there is an Unauthorized Transaction on your Account. You could lose all the money in your Account.
We will protect you from Unauthorized Transactions in your Account. When this protection applies, we will cover you for the full amount of the Unauthorized Transaction, so long as we were able to complete the Error Resolution procedures described above.
An " Unauthorized Transaction '' occurs when money is sent from your Account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Account, and sends a payment from your Account, an Unauthorized 1 Transaction has occurred. However, the following are NOT considered Unauthorized Transactions : If you give someone access to your Account ( e.g. by giving them your login information ) and they use your Account without your knowledge or permission, unless you have notified us that transfers by that person are no longer authorized ; If you, or someone else with whom you are acting in concert, act with fraudulent intent ; or You reverse engineer or chargeback a transaction made with your XXXX XXXX.
|
| 11/19/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XXXX my account with cash app was hacked I informed them in a email. XXXX there isnt a phone number to reach them who knew. I was instructed through email to create another account because the account of my account that was hacked ( $ XXXX ) would be closed and red flagged. So I complied I made a new account ( $ XXXX ) I also reached back out to cash app and said hey I have a direct deposit coming in between the XX/XX/2020 ir the XXXX please I need that money and what happened to my money that was left in the account my {$600.00}?
I was told no worries everything would transfer over to the new profile account I said ok.
XXXX. XX/XX/XXXX, XXXX, & the XXXX still no money to the account I reached back out to cash app about regarding wheres my money now I'm super XXXX my money is going to this account but I'm not getting a dime of it. Matter of fact I reached out 149 times in a email, each rep I spoke to gave me the same generic message. I also reach out to department of labor unemployment I kept calling I kept getting due to high volumes of calls we can not take your call please try back again later I tried everyday 122. Alls to unemployment 122 calls later I finally got in contact with unemployment on XX/XX/XXXX, the put an escalation on my case however nothing wouldnt be done until 2-6 weeks later. Now I'm panicking so reach back out to cadh app with very volatile language wanting my money they continue to send generic message up unfol XX/XX/XXXX, and the email states hey XXXX goid news we wer make to open the account that was flagged and close you can get your money in my mind I said finally I access the old account of $ XXXX and I'm XXXX use money was taken from my account from about 30 people I had no clue ad to who these people were then I saw bitcoin transfers I never used bitcoin most importantly I I honestly dont know who all these people was and if that account was XXXX and closed how were these people able to take my money was this an inside job. Then after I saw the transactions on this old account how could this be if you looked at my transaction prior I never dealt with these people. I'm super upset then to boot on the new account I still to date have not re ieved my unemployment cash app kept playing these games asking for the same information over and over which I already supplied this information 76 times over I'm growing weary. So I decided to make a complaint with the XXXX. And FBI. The fbi told me it's nothing they can do about the matter the had XXXX. Complaints against cash app. So I go on complaint biz.com and made a complaint they had over 2,500 complaints I de ide to contact a attorney how can company say they closed and flagg the account but all my money and savings were taken still sending me these pointless email telling me that I got my money and I sent money to other people I have proof in 149 email that they said they closed and flagg the account I'm a single mother of 2 who is terminally I'll this is adding so much stress to my illness I dont know what else to do I'm not able to provide for my XXXX children and pay my Bill 's I'm not looking for a hand out but I want what I worked for. I did email them asking them to give me access to my old account with my money so the closed the new account this is unlawful and unjust Seriously disgusted, XXXX XXXX
|
| 10/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/19 I purchased items in the sum of {$330.00} shipping included from XXXX XXXX XXXX XXXX, company XXXX XXXX, but the recipient of the {$330.00} was XXXX XXXX. Then on XX/XX/19 he sent me the Tracking # not for XXXX or XXXX as he initially said, instead it was some private courier named : XXXX : XXXX Then on XX/XX/19 he sent me an early morning message requesting that I pay an additional sum of {$180.00} for VAT fees, which I bluntly refused. I'm able to provide the transcript of ongoing communication with that supplier from the XXXX platform. The XXXX XXXX center will also validate my claim that I started negotiations and transaction on XXXX platform with supplier. In addition, when I reached out to vendor via telephone he pretended to now know anything about transaction. Very strange and very disappointed. I told vendor that I've been a buyer on XXXX for years and never had such an encounter of misplaced trust. But he kept insisting and demanding that I must pay the money in order for the goods to be released.
Then on XX/XX/19, I reached out to CashApp 's Customer Support via email, and was advised to send the refund request to the supplier, who was using the CashApp platform and after several hours he denied the refund request. Again I reached out to the support agent and she quickly responded that there wasn't anything further that she could do to assist me. I must state that she never advised me about filing a complaint with the CFPB, which I found after I began poring over the fine print on the bottom of the email re, CashApp 's policies etc and I found information for filing complaints through the CFPB.
All the while, I kept trying to convince and reason with the supplier to be fair, honest, in dealing with me, a first time purchaser from him, that it was bad for business. But he just kept reminding me that without that additional {$180.00}, no goods would be released.
Let me also add that prior to the demand for more monies, I was also inquiring about other products that the supplier had in stock, immediately he sent me a price quote and wanted me to commit to purchasing right away, without even delivery of the first shipment. But I held firm to wait until I receive the first shipment then we would be able to do some more business, but that first shipment never came, and he pocketed my {$330.00}!
Another thing, while I was waiting for the shipment, I decided that I would create the product listing and begin to run traffic to my website. So I requested photos of the products from supplier but he never once sent a photo of any products. All those were flags, but by then he already was in possession of my {$330.00}.
As of XX/XX/19, I haven't heard from supplier. He believes he has gotten of with a nice little windfall, but I refuse to be another victim of fraud and exploitation. I hope that I'll be allowed to upload a copy of the message transcript between me and the supplier, to give even more details of the ongoing transaction, and how others can avoid being duped by unscrupulous vendors.
Kindly, help me right this wrong, and let this supplier and others like him know that they're not above the law, and that honesty still is, and always will be, the best policy. Thank you for your prompt attention to this serious matter.
Best Regards,
|
| 12/10/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I received several alerts back to back starting at XXXX from cash app via text messages that my card was used for purchases at XXXX in XXXX XXXX NJ XXXX XXXX on XX/XX/21. I live in XXXX XXXX and my card is in my possession! I immediately locked my account but didnt see any money in my account! The transactions show that the transactions came from an android phone, I have an XXXX! I went to the Cash app site for customer support only to find out that the only support offered was chat. I advised the cash rep via chat of the fraud. They advised me that I could not file a dispute while the transactions were pending. I was furious! I filed a police report with the XXXX XXXX XXXX police department case # XXXX. I XXXX and found a phone number for cash app XXXX.I called and filed a dispute two days later ( when the transactions completed ). At that time I was advised by the cash app representative that it would take 10 days for my claim to be resolved. I chatted with cash app representative on XX/XX/21, advised that I had filed a police report on XX/XX/21 ( but it wasnt in the police system until XX/XX/21 ). They told me that they could not take the report number and I would have to wait until I received a copy of the report to submit it. A copy of report would not be available until XX/XX/21. I then received an email approximately 4 days later asking about all of the devices I accessed my cash app from.I replied via email that up until Friday XX/XX/21 ( the date of the fraud ) that I had only used my XXXX XXXX XXXX. It uses XXXX XXXX XXXX XXXX security VPN and yes its active. The other device is my at home computer a XXXX XXXX XXXX. I used my home computer to access my account to better correspond with them while on the phone with cash app. It is protected with XXXXXXXX XXXX and that was used after this happened. On XX/XX/21 sent a copy of my police report via email.
On the 10th day, I hadnt received a call/correspondence and the money was not back into my account. I have done everything asked of me including the police report. So, I contacted their customer support via chat again and asked When would my {$1700.00} be back into my account? They never replied. My phone has two way authenticity by face recognition and password protected. Again, The police report was filed XX/XX/21 case # XXXX but wasnt available until Monday XX/XX/21 ( the report department is closed Friday-Sunday ). The report consist of names, dates and transactions made on my account. Again, My phone and my card are still my possession. No other person is allowed on my account. I have not saved my account on any android devices. At this point, I was desperate so, I went to my local XXXX and spoke with someone in the fraud department. They advised me that I would have to contact my bank.
I am retired and only receive money once a month. I am recovering from a XXXX and Im very stressed out because I have no money to get my XXXX. Again, I HAVE NO MONEY. I asked cash support to notify me for any further needs to help this situation. Now theyre saying the merchant is allowed up to 45 days to investigate. Again, these fraudulent transactions emptied my account and I have no money to pay mortgage or get my medicine.
Please help!
Thank you kindly, Desperate Customer
|
| 05/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
To whom it may concern, The cash app is an app on my XXXX XXXX cell phone. On this application, I can 1. Send or receive cash from others that use the cash app, 2. Transfer money from my checking account to the cash app and buy stocks or bitcoin on the cash app. I did the latter. I downloaded the cash app to my phone around XXXX of XXXX. I would transfer money over from my XXXX XXXX XXXX ( XXXX ) checking account to the cash app and then use the money on my cash app to buy shares of bitcoin. Its like a digital wallet. Throughout XXXX to XXXX, I accumulated around {$2000.00} in bitcoin. The value would fluctuate day to day. Everything was doing well until around XX/XX/XXXX, when I noticed that the bitcoin balance on my cash app was gone. At the same time, I noticed that there were all these unauthorized transactions taking place on the cash app. Money was being moved over from my XXXX checking account to the cash app and then shares of bitcoin were being purchased and immediately sold. The transfers were also reflected on my online BOA checking account. Cash app support only has a list of issues that I can pick from to get resolved, but none of these applied to my issue. They dont have a phone number to contact them and you can only email them. I emailed them with my issue and explained what was going on. A man named XXXX emailed me back and stated that he would be taking up my case but stated that I needed to email him the answer to certain questions that he stated in the email to me. I did this along with a detailed list of the unauthorized transactions on my cash app and emailed him back at the cash app support email site. Cash app support would email me back stating that this is an unmonitored email site. I was never able to get back to XXXX at cash app support. Included in this claim is a copy of this rejection email from cash app support, the email I tried to send to XXXX and the email XXXX originally sent me. Also included is detailed copy of the unauthorized bitcoin transactions and checking account transfers on my cash app as well as a copy of my online XXXX XXXX XXXX transactions showing the unauthorized transfers to my cash app. These are circled. This all took place from XX/XX/XXXX to XX/XX/XXXX. Even after XXXX reissued me a new debit card, it was still going on. They reissued me a second new debit card and I cancelled my checking account information on the cash app. Since then, no further transactions took place, but the damage was already done and around {$4500.00} was stolen from my bank checking account and all of my bitcoin was sold on the cash app. I was working with the bank to try to recover the money and I also filed a police report with my local XXXX XXXX, Florida police department. This is also included in this claim request. XXXX XXXX XXXX denied my claims to get the money back from the unauthorized transactions. Their reason was that the charges were authorized by me or someone else who has permission to use my XXXX XXXX XXXX card. This is clearly not true. I never authorize anyone to use my XXXX XXXX XXXX debit card, and I never made these transactions. My cash app was obviously hacked and the police detective and my bank both are unable to determine who was making these unauthorized transactions.
|
| 08/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Saturday, XX/XX/2020 CashApp, which is a part of the Square Company allowed 4 unauthorized transactions to process on my account. Two were declined when I woke up to hear the transactions processing via my XXXX notification. I immediately reported the suspicious activity via CashApp support and disabled my debt card.
At XXXX a {$50.00} transaction came through from a company referenced as XXXX XXXX XXXX XXXX XXXX.
At XXXX a transaction from XXXX XXXX. XXXX was paid in the amount of {$93.00} At XXXX CashApp declines a charge of {$83.00} from XXXX XXXX XXXX .
At XXXX I transferred the remaining funds {$82.00} after the fee ) to my credit union to prevent further u authorized charges.
At XXXX CashApp declines another transaction from XXXX XXXX XXXX.
XX/XX/2020 - CashApp notifies me to tell me I need to add more money into my account because I have a negative {$7.00} balance after they have allowed {$140.00} to be taken without my knowledge and authorization.
I have the private security options enabled as they suggested however they still allowed these transactions to take money from my account. Now they are responding with the typical response tling me to contact the recipient and request a refund.
When I told them that option was unacceptable because those companies that were allowed to take money from my account appear to not be valid businesses ( I tried to XXXX them ). I replied to their email asking them how am I supposed to request money from someone that was allowed to commit fraudulent withdrawals from my cash app account? Their response and lack of ability to communicate with a human directly is not bringing any resolutiin to this issue.
The companies last response was ; Hi there, Cash App is unable to cancel or refund completed payments. If you would like to recover your funds, please send a request to the recipient.
When I explained again this isnt an option and explained the charge was not authorized by me they came back with this response : Hi there, I do not have any new information to provide regarding this issue. Please review the information in our previous emails to understand how to move forward. The previous email is telling me to contact a recipient.
For questions or concerns outside of this case, please reply back to me here.
Thanks, Cash Support ref : XXXX : re I keep telling the rep in my emails that there is no recipient bcuz this is someone who they allowed to fraudulently pull cash from my account!!!
On yesterday, XX/XX/2020 they told me there was nothing more they could do and said they were closing my case.
This is the worst customer service experience from a company who wants you to trust them with your personal banking information but they are not willing to take accountability when they allow security breaches that allow fraud transactions to be executed without any company resolution. Why are they in a financial industry if they are unwilling to protect you when I followed THEIR SECURITY recommendations???
I need help resolving this because they refuse to talk to me or resolve the matter, yet they are asking me for more money to bring my account to a positive balance. I had a positive balance before they allowed my money to go through on a few fraudulent transactions.
|
| 09/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Thu, XX/XX/2021 XXXX XXXX Cash Support ( XXXX ) I had notified Cash app that I could not access my account and where was my {$450.00} that was in my account and it was part of my government benefits. They acted as if they were so concerned sent me the same notice from other people like 6 times. I had answered all the questions and then some and still kept getting the same message over and over again. They sent me a response and accused me that it was my fault and therefore it was authorized.
I am unable to access my original account and {$450.00} that was in accounted is no longer reflecting as XXXX allowed someone to access and assign account through fraud.
2. What is the date/time and amounts for the transactions that you believe are in error? 1. Any and all transactions dated XX/XX/2021 at or around XXXX XXXX. I can not access the account as CashApp allowed unknown to gain access and complete control of account with {$450.00} in said account.
3. Why do you believe the transactions were unauthorized? 1. No One was authorized or allowed access to my account. I can not specify on transactions as I can not access my original account.
see attached : Cash Support ( XXXX ) Hello, my name is XXXX. Thank you for providing that information.
We compared the transaction you brought to our attention with your account history. We determined that we received the transaction in question from a known device. This device had accessed your Cash App account prior to this event.
Based on this information, we have determined that the transaction ( s ) in question was authorized, and as a result, we have denied your claim. This concludes our investigation into this claim.
We recommend speaking with anyone who had access to your device at the time of the transaction.
To further secure your account, we suggest the following security steps : Sign-In Code - Cash App will never request this information outside the app.
Security Lock - Enable this setting to require your passcode or Touch ID to authorize every Cash payment.
Personal Identification Number ( PIN ) - Protect it and keep it private. Do not write it on your card or store it with your card.
- Use a PIN that is difficult to guess.
- Avoid number sequences ( XXXX ), DOB, SSN, address, phone number, etc.
Push Notifications - Enable for every transaction.
Virtual Card - Hide your card details by clicking on your card.
- Touch ID / Facial Recognition / Passcode - Enable enhanced login security measures on all devices.
- Because all devices vary, you may need to check your device manual for more information.
Email Two-Factor Authentication - Enable for an additional layer of security.
- We strongly encourage using an alternate or secondary email for additional security.
Now that weve closed this investigation, youll need to open a new case if you need further assistance from Support. Heres how : 1. Log in to your new account 2. Tap the profile icon on your home screen 3. Tap Support 4. Tap Something Else > Cant Access Old Account > Contact Support Cash App support will never ask you to provide your Sign-In Code, PIN, require you to send a payment, add funds to your balance, make a purchase, or complete a " test '' transaction of any kind.
XXXX Cash $ pecialist
|
| 07/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
COMPLAINT : SQUARE , INC On/About XX/XX/XXXX I opened an account on Square to accept credit card payments for our small lawn mowing company. A first transaction in the amount of {$1.00} test worked fine. On XX/XX/XXXX I processed a credit card in the amount of {$290.00} which was accepted and posted to my account. When I attempted to move that to my bank account it was missing.
I received an email that they had impounded my funds due to an open balance on a separate company that was closed in XXXX. That company was an XXXX filed under the XXXX XXXX XXXX XXXX XXXX XXXX.
My new Square account was opened under a XXXX filed properly with XXXX XXXX. The XXXX had it's own XXXX and separate legal identity as a XXXX.
That XXXX did have a dispute regarding a charge back due to a reported incidence of credit card fraud for which my XXXX was the victim sometime in XXXX.
My XXXX is a XXXX XXXX under my personal XXXX and the two entities, legally separate, never existed at the same time. The XXXX was not filed until XXXX, two+ years after the end of the XXXX.
Square is asserting that the two, legally separate XXXX entities are connected for their purposes of attaching funds that belong to the newer enterprise. I find no such provision in their own TOS.
Square 's position is that because I was the owner of a corporation, I as an individual XXXX with a XXXX XXXX, am liable for the XXXX XXXX. That goes against the very principle and purpose of incorporating any business.
I raised this defense in response to their email. Their reply was for me to provide them government documents to establish the separation of the entities. To that I provided by now-expired XXXX documents and annual report showing the XXXX as they requested. I also sent a copy of my filing for my XXXX. That of course, for security reasons, will not show a personal social security number. Both entities are separated not just legally but in time as well, by several years.
Square found these insufficient but refused to state a specific document they would accept. They appear to have decided this in their favor at the outset and that no document I provide would ever be sufficient. I sent these documents at least three times and have another hard copies on the way to their HQ via US Mail.
Should this type of aggression against an individual for debts of a corporation in which that person has an ownership interest would logically permit a private corporation ( Square Inc ) to take on the role of a court to pierce the corporate veil to collect from individual owners, debts it deems owed by those corporations. Shareholders would become targets for collection of debts payable by any corporation in which they owned stock.
Since that time SQUARE did resolve the initial complaint IN MY FAVOR however now they state they wont release my funds for 90 days. They wont refund fees and wont pay interest which leads me to suspect they do this to aggregate funds from others to collect interest.
I have copies of all emails related to this process. But I still have no access to my funds.
There appears to be no means to contact anyone at SQUARE by telephone.
A similar complaint was filed with the XXXX XXXX XXXX XXXXXXXX XXXX XXXX.
XXXX XXXX XXXX XXXX
|
| 07/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American, Servicemember |
|
Cash APP - We had 4 transactions totally {$450.00} on XX/XX/XXXX that are 100 percent FRAUD against our account. We had a PIN Number for security purposes. We also had email notifications and tried to contact them many times via phone. No one would answer or if they did ... they said they would research and get back to us. No one called back. We didn't know that you could submit a fraud case on their app. They will tell you how sorry they are but since we are past the 60 day policy of reporting it, they can't help us. Well, we did report it. Magically, no record of it. Now when we email, we just get told they will research it but eventually an email says they can't help us even though we are asking them to waive the 60 day policy. The last telephone call resulted them in hanging up ... .we did NOT yell or use profanity. Here is one of emails sent and no answer to any of our questions : Thanks for your reply. We understand that it is past your policy of 60 days. We are asking that you waive that 60 day policy for the following reasons : 1 ) We would think you would want to find out who is using your servers illegally and stop them. If you have proof, I will gladly contact the police and file charges.
2 ) We were using a PIN number at the time of the incident ... XX/XX/XXXX. No, we don't write them down ... and yes it totally random generated number. I still think someone got the info off your server.
3 ) Where does the " XXXX XXXX '' come from in the transaction? It seems to me that it would be a good and fairly easy way to find out who this person is.
4 ) Had problems locating a number that worked to get to Cash App. I finally got through to someone that stepped me through entering it on my profile.
5 ) We could make up a bunch of other excuses but that the fact is that we let it drop by not following up.
I was very busy on a BIG BIG PROJECT at work and I am getting older ... .I just forgot to follow up.
Hmmmm, how come you guys don't follow up? XXXX and XXXX follow up with PAPER. You sent us an email like the one below but it went to SPAM and we didn't see it. I would think you would want to be known as the the most secure cash app in the world. We have always provided our telephone number to make it easier for you to call and ask questions. But, you have responded via email in a timely manner ... .this is good ... .now do better. Unfortunately, email went to spam and since this was first time submitting expected something in writing like others do.
6 ) What organization oversees your CASH APP? I suspect that FDIC doesn't.
7 ) I would like to know what Cash App does to secure my information. I had push notifications that is how I knew they happened when I woke up. I also had a PIN and passcode. So how is your security so lax, someone was able to hack.
I would like you to move this up the ladder and see if your MGMT has some compassion and concerns for the above reasons. Have them call me if you wish ... XXX-XXX-XXXX.
Sincerely, XXXXXXXX ================================== As we search and read articles on the internet, we find that there FRAUD rates are up over 300 percent ... ... .do n't know if this is true or just a guess. How can an organization in our BANKING industry still be in business?
|
| 06/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020, around XXXX XXXX EST I became aware that someone unauthorized hacked my account by changing my XXXX information to $ XXXX and name to XXXX. On that same day, roughly within that time period of realizing the account was compromised - I requested a new card. I tried to contact customer service but it is automated ; no person is available to talk. The only way to request a new card is via the cash app ; it was reported stolen and asked for a new card due to suspicious activity.
On XX/XX/2020 my job deposited my paycheck into my cashapp account in the amount of {$650.00} at XXXX XXXX EST. XX/XX/2020 at XXXX XXXX XXXX, {$650.00} was withdrawn from account to pay to XXXX XXXX XXXX. This was unauthorized payment, identity theft and fraud. I do not recognize this name/cashtag. On XX/XX/2020 at XXXX XXXX EST, cashapp customer service was notified about missing funds of {$650.00}. On XX/XX/2020 at XXXX XXXX EST, I reported identify theft to Federal Trade Commission. On XX/XX/2020, I have called customer service number at least 10 times to report the fraud and identify theft. It is an automated system and no person is available. I have tried multiple numbers listed on the consumer agreement form. All the numbers listed either do not work or is automated. No person is available to take compliant. This company is owned by Square and customer service information is the same. On XX/XX/2020 I used my laptop cash.app/support to send multiple online complaints reporting unauthorized payment {$650.00} to XXXX. I continued to send the online customer support complaints due to lack of communication from cashapp with an answer or follow up. The online forum used stated that user has reached the limit of tickets to contact them and was locked out of trying to contact them using same forum.
In the phone app, I have attempted to report the refund using the directions explained in the automated services ; however, it redirects me to contact customer service and to send an email. When the contact email populates on the phone app, an error message will not allow it to be sent. The automated directions explain to use the phone app to report the fraud : open the app, go to transaction history, click on unauthorized payment, once open -click tab to refund money and request will be reviewed and someone will notify you in a few hours about refund request. I have tried multiple times, unsuccessfully. It does not allow you to complete the refund in the phone app - the page expires or does not send.
Today, XX/XX/2020 I also contacted local police to report identity theft and fraud. And, currently I am reporting to the consumer financial protection bureau at XXXX XXXX EST. The company has shown no actions to refund my money that was taken by the unauthorized transaction. The company has no physical person to make complaint to about identity theft and theft. The company phone app is not user friendly to report information related to theft, identity theft or stolen information. As stated, the card was reported stolen just days prior to the unauthorized event. This morning, I contact my HR department where I work to report the incident and to stop any current/future transactions using this cashapp for direct deposits.
|
| 02/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Dear Regulating Bodies, This is to report what we believe are malpractices of Square who, whilst handling large sums of money from businesses especially small business owners on a daily basis, do not provide live customer agents nor respond to emails in a timely manner. We have to resort to XXXX because our private efforts were in vain, and we have evidence of action from their end, albeit poorly, once public platforms were used.
Square has charged our client 's credit card for {$5000.00} last XX/XX/XXXX and immediately kept their fees of almost {$250.00} - however, after deducting their fees, they decided to suspend our account as they say they find it unusual to have a gap between our last transaction with them and XX/XX/XXXX. We showed them proof that we also use other payment gateways provided by our website hosts plus understandably, cash transactions whenever possible. Additonally, we took a small break during the holidays to grieve for the death of our mom which we also told them about ( we can provide the death certificate if needed ).
They have refused to release the suspension while keeping the money in the Square system. We have followed up on them almost everyday by email and phone calls to their hotline which seem to be fake given it really is just an automated line repeating their FAQs one can read online - and the one email response we got from them was exactly 2 minutes after I posted my first XXXX post tagging them, see other photo enclosed, which was XX/XX/XXXX ( which of course, is not a coincidence ). Until today, XX/XX/XXXX, they still have not released the funds nor reversed the transaction so we could at least use other options to charge our client as we deem it inconsiderate and irresponsible to charge our client 's card twice for the same transaction. WORST, THEY HAVE NOT RESPONDED TO OFFER RESOLUTION NOT EVEN TO ACKNOWLEDGE THE ISSUE, the one response they sent was to say for us to refer to some sections in their terms and policies essentially saying that they think the transaction is illegal. If they found it illegal, they should not have touched our client 's credit card in the first place and kept their fees? They should have investigated or called the credit card owner ( though we also sent Square proof of client 's approval of transaction ).
It's XX/XX/XXXX now, we have already contacted our client 2 days ago to please file a complaint / reversal to XXXX XXXX, their credit card company and it is most likely that we have lost this client as they needed their items for XXXX XXXX. Not only for this transaction but repeat transactions to come.
I am sure if you investigate further ( as we did ourselves ), many small business owners are in the same plight as us. It is appalling to not be able to know what happens to our hard earned money because greedy companies such as Square dodge with automated phones / no customer service at all, leaving the people using their system no option but to wait helplessly, and in our case, wait in vain - which as small business owners, we don't have such liberties of time and money being held.
Thank you for your time. we have sent these same complaints on your websites and we look forward to your investigation and action.
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
This complaint is about the online money transfer service cash app.
Months ago I had received an email from Cash App informing me that there are and have been unauthorized attempts to access my account and you were going to rightfully disable my account which I do agree with, I contacted them back which was through email because they claim to have a new phone number, I have asked numerous times for a phone number just to be told to go through the process on the app to initiate a problem, over and over, they eventually sent me a list of questions to answer regarding the device used to access my account, location, my personal information etc. to verify my identity, they a week later informed me they had closed the case because I had not contacted them in merely 3 days. I had to start the entire process over again, and weeks later I received an email informing me they have closed the case completely because the devise used to gain access to my account has been a device that has accessed my account in the past. I then proceeded to ask them politely if this device has accessed my account before this time in question, then why was I not notified then the first time? And if your telling me you are closing the investigation because the device in question has previously accessed my account, and you had no reason to warn me, then why did you warn me this time at all since it was ok the previous times?
They then, just last week sent me an email stating that they will no longer pursue to file this unauthorized activity claim on my behalf because they do not have enough evidence, even after I provided them with the name, address, phone model, make and number, etc of the person that has just committed identity theft on me, as well has open 13 credit cards, bank and credit union checking accounts and commuted fraud to the point the IRS, treasury bureau, police department are pursuing pressing charges, the FBI contact me two weeks ago regarding similar matters, and even have an open investigation with you as well and have not been updated yet by you. They have all the information from there tracking software to know exactly which make and model phone was used, the I.P address used, the web browser used which narrows it down completely and without question to exactly of the identity of the person committing this federal crime as well as the exact address and location when this happened, as well as I gave them the information of the person in question so they could simply match it up and simply file a complaint, which they have now refused to do. I have saved every supporting document regarding this case Im trying with every breath to initiate with the same company that has allowed this crime to happen in the past from the same person, then they informed me of an unauthorized access to my account this last time only. They contacted me and now they are telling me the wont help me at all. I have every email, and document since this one and only time theyve warned me about unauthorized access to me account, I would like to share them with you. And they still refuse to give me a phone number so me or my attorney that Im evidently going to have to get can contact them directly. Please help!!
|
| 12/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
This is a long story but I am reaching out to any and every person I can find who that may possibly be able to assist me in escalating an ongoing issue that I have received virtually NO assistance with other than generic responses via email/social media support. With the company " Square/CashApp '' On XX/XX/2020 I realized someone stole my personal information, ID, my visa cards ( as well as money and checks ) and my second phone to create a fake account with this company CashApp as well as DRAIN one of my bank accounts making 47 unauthorized transactions through their application totaling over {$2900.00} over 2 weeks while I was out of town on business - the charges beginning XX/XX/XXXX ending XX/XX/XXXX.
Upon this realization I immediately contacted my bank when I saw the numerous charges and my bank has explained to me that due to recent policy changes through their internal systems - they do not have the ability to, and can not reverse or chargeback transactions processed through CashApp/Square, and was advised that the company ( i.e. the merchant and POS processor CashApp/Square ) MUST be the ones to do the refund/reversal because this is a P2P service and it is it's own financial institution.
This has been nothing but hindering to me in many ways.
Literally I am in tears as I write because I have been going back and forth with their customer service team since XX/XX/XXXX being more than cooperative as well as providing all information I possess to escalate this quickly. I have been getting the run around. It feels like a game. Someone stole from me through this company - yet this company will not step in to assist and has not provided resolution nor reverse the charges? This is mind boggling and is unfair to me and shows that this company is definitely not adhering to their own TOS as well as not at all client-oriented.
Frustrating as all of this is ; due to the lack of assistance in recovery/reversal of unauthorized charges - I have filed a complaint with the XXXX, and California DPFI, and now with CFPB as I am so exhausted in dealing with the automated responses as well as lack of communication and assistance in something that should be very simple to assist with that I have even made an attempt to reach out to the CEO all to no avail.
I ask that you please refer to the email chain attached as PDFs as well as supporting documentation attached to understand the absurdity I have had in dealing with this company as well as still dealing with - and I would TRULY appreciate ANY and ALL assistance you can possibly provide in escalating this issue to the person who would be in charge of reversing unauthorized charges processed through this company, CashApp.
Please I truly appreciate your understanding as well as willingness to address this issue and submit it to the department/person who can handle this and reach an immediate resolution as I am out over {$2900.00} and this company seems to be playing games and not willing to comply with their own TOS.
You can reach me at any time via email or phone.
I thank you in advance for your time, understanding, as well as your help in rectifying this as promptly as possible.
|
| 10/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I initiated to {$700.00} transfers into my cash app account in the past I've done this and there's never really been an issue however I needed to get the money to pay for a medication onto a certain card so I use cash app as a mediary to do that which they would have charged me and said they would charge me {$21.00} to cash out to the card or I can wait three days for it to be available for free on the both accounts that I use for this transaction my one finance account which I've done lots and lots of transfers into cash out and my XXXX account are verified accounts with my social security number. They also share the same home address that I have on file with cash app now on XX/XX/XXXX when I went to withdraw the money for a fee of {$21.00} I was using a new cell phone it's a phone I've had for a while but I added cash yet because I was having trouble with my tablet that I normally use I believe with the solar flare storm that's been going on it's causing issues for multiple people with connected devices regardless all the devices are registered and postpaid accounts with my name and my address the two banks that I used my name my address my social security number cash out Flags it understandably a new device as a new card and they say in 24 hours you'll regain access in fact it still says that today it says contact support and then a message comes up to says it 24 hours you'll regain access well after 24 hours I contact them and now they're language changes to 48 Hours. 72 hours not 10 days but now we're at 48 hours so as I approached 48 hours I contact again and now it's 72 hours to 10 days I'm getting upset and I tell him I think they're f****** idiots I have XXXX a XXXX XXXX XXXX XXXX and that important bill I needed to pay is my XXXX medicine that my insurance doesn't cover that allows me to function like a real human and not just laying in bed puking on myself I've explained this to them and I get the same scripted message and I'm told that I can't use naughty language meanwhile they're stealing my money. It is the XXXX now and they have yet to allow me to submit any documentation for my banks that would show that there my account there was nothing fraudulent all they've done is taken every opportunity to make it last longer tonight I went to the hospital because I needed my medicine and I can't afford it without my XXXX money. XXXX XXXX means there's no cure for what I'm dealing with so I don't care what you think about my language this is my quality of life and if you're going to take that away from me then cash apps little ears can handle a little Heat. It is absolutely inconceivable to me that they can go this long under my circumstance that they can go this long without asking or requiring me to provide documentation proving that these are my accounts this what they are doing is borderline fraudulent I now have emergency room bills that'll probably never pay cuz I'll be dead but that was my alternative to get the medication that I need that I should have been able to purchase 24-hours I can understand that but what they're doing they're playing games with people 's lives
|
| 03/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
XX/XX/2021 my cash card through cash app was fraudulently used without my permission or acknowledgement. I didnt find out about until the XX/XX/2021. Cash app never reached out to me to alert me of the unauthorized transactions. Even though it shows the used an old bank account debit card ending in XXXX that was linked to my cash app account a month ago. I was scammed out of {$2100.00} back in XX/XX/2021 by scammers posing as cash app technical support department with a fraudulent phone number. I reported the incident to cash app support by email and the responded quickly but ultimately did nothing or even bothered to follow up with me. My bank was abled to allow me to dispute the transactions with the card ending in XXXX XX/XX/2021 approximately. I cancelled that card ending in XXXX. The gave me a new card which I linked with me cash app account. Cash app recommended that I do some things to protect my account as well and I did everything to listed in email. So my account I assumed was protected from any further fraudulent transactions. I even got skeptical and I opened another checking account with XXXX XXXX and linked it with my cash app to prevent fraud. I used the Bitcoin feature several times without no problems. My tax refund in the amount of {$5600.00} was deposited on the card in late XX/XX/2021. I checked me account frequently and only used it a couple of times by taking out only {$200.00} to {$250.00} and then replaced it from my XXXX XXXX account to keep it at the origin balance of {$5600.00} or at least the difference of the {$200.00} or {$250.00}. In the second week of XXXX it shows in the activity with cash app when I withdrawing and all transactions. On XX/XX/2021 I was needing to use my Bitcoin through cash app that day and discovered {$2100.00} was missing out of my account. So I went into the activity tab and discovered that these unauthorized transactions failed but {$2100.00} the same amount that I was scammed for back in XXXX with the same card ending in XXXX was attempted. I informed cash app immediately by email. I also went to withdraw remaining funds of the cash card prepaid card at XXXX XXXX which declined. I called XXXX XXXX XXXX XXXX that handles cash card transactions and made a complaint with them on XX/XX/2021. The informed that they will forward this to cash app and that they would get back with me on the following Monday. They actually reached out to me the next day saying that my account has been closed because I violated their terms. And that I could get the remaining funds out of my account by transferring to my XXXX XXXX account which I did. They also said that the didnt see the {$2100.00} that I was disputing which is ridiculous. In their activity tab if my cash card account didnt show where my money disappeared to, but I know the amount of {$2100.00} was taking without my authorization. I also had my stimulus money be deposited that same day XX/XX/2021 which was sent back due to their unprofessional poor customer skills and fraudulent practices. Please address this and if you need proof from me I have the snapshots from the errors they made.
|
| 06/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On Thursday, XX/XX/XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX wrote : Hi, Thanks for contacting us. Your XXXX account is currently restricted to cashing out any funds that are currently in your Cash Balance.
Our Account Services team does perform periodic reviews of restricted accounts. If we review your account and find reason to remove these restrictions, we will reach out to you to let you know.
Thank you for your patience.
Cash Support ref : XXXX : ref Mon, XX/XX/XXXX at XXXX XXXX Hello, I reached out exactly 57 times about all those accounts because I couldn't cash out or be sent a card with the remaining money or receive any solution for how I can receive the funds for those accounts. I requested for XXXX to contact you for a solution as I've been trying for 2 years. The preferably outcome being cashapp sending me a check of my remaining balances.
Also I had used cash app for work in the past as I'm a contract worker, I wanted to continue using cash app but I dont know what rules were violated to deactivate my accounts repeatedly.
Respectfully, XXXX XXXX Sent from my XXXX XXXX smartphone.
-- -- -- -- Original message -- -- -- -- From : Cash App Support XXXX Date : XX/XX/XXXX XXXX XXXX ( XXXX ) To : XXXX XXXX : RE : Someone Paid Me Hello XXXX, My name is XXXX. and I am a manager with Cash App. I'm reaching out about a XXXX XXXX XXXX complaint that you filed on XX/XX/XXXX. In reviewing your case history with us, I see that we previously assisted you with this issue on XX/XX/XXXX. For your convenience, I have included a summary of the resolution below : On XX/XX/XXXX, you reached out to Cash App about an account with a {$12.00} balance, explaining you were unable to add a bank, send funds, or Cash Out. This case did not have an update.
On XX/XX/XXXX, you reached out to Cash App about a separate account with {$30.00} balance explaining you were unable to Cash Out. On XX/XX/XXXX a Cash App representative notified you that your Cash App account had been determined to be in violation of our Terms of Service and had been closed. You were advised that you could add a bank account, link a new debit/card, or re-link a previous card to Cash Out.
On XX/XX/XXXX, your reached out regarding the account with {$30.00} in the balance, stating again that you were unable to Cash Out. A Cash App representative responded re-iterating the previous correspondence, stating your account was closed and the options around Cashing Out.
I was unable to locate any other accounts with a balance or correspondence regarding them.
I would like to re-affirm the information provided previously is correct. Your accounts have been closed as found in violation of our Terms of Service, and will not be reactivated. In order to Cash Out, you will need to link a bank account or bank-issued debit card which you have not used with Cash App before.
I understand that this isn't the answer you were looking for and I appreciate your understanding. If you have any additional questions related to this issue, please respond to this email directly. I am happy to help.
XXXX.
XXXX XXXX ref : XXXX : ref
|
| 12/15/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
COMPLAINT AGAINST : SQUARE INC.. CAPITAL LLC I XXXX XXXX XXXX IS THE SOLE OWNER OF XXXX XXXX XXXX. LOCATED IN XXXX WISCONSIN. ON XX/XX/XXXX I MADE THE DECISION TO CLOSE OUT MY ASSOCIATED BANK BUSINESS ACCOUNT AND TRANSFER MY REMAINING {$5000.00} OVER TO MY SQUARE INCXXXX BUSINESS P.O.S. ACCOUNT.
HOWEVER AS SOON AS I MADE THE TRANSACTION WITH MY DEBIT CARD THROUGH MY SQUARE POINT OF SALE SYSTEM SQUARE INC . IMMEDIATELY LOCKED MY ACCOUNT AND ASKED FOR ME TO UPLOAD 3 MONTHS OF MY LINKED BANK ACCOUNT WITH CHOICE FINANCIAL BANK STATEMENTS ALONG WITH MY ARTICLES OF ORGANIZATION FOR MY BUSINESS AND CERTIFICATE OF STANDING ALONG WITH MY DRIVER 'S LICENSE AND A PHOTO OF THE DEBIT CARD THAT WAS USED. AFTER I UPLOADED IT 3 TO 4 HOURS LATER I GET AN EMAIL STATING MY ACCOUNT HAS BEEN DEACTIVATED AND I CAN'T TRANSFER MY REMAINING ACCOUNT BALANCE TO MY LINKED AND VERIFIED IN FULL CHECKING ACCOUNT WITH SQUARE INC UNTIL XXXX OF XXXX. AFTER SEEING THIS I'VE REACHED OUT TO THEM MULTIPLE TIMES EVEN CONTACTED THE CORPORATE OFFICES. TO NO AVAIL THEY'RE TELLING ME THAT I HAVE TO WAIT UNTIL XX/XX/XXXX TO TRANSFER ALL OF MY REMAINING ACCOUNT BALANCE.
I'VE EXPLAINED TO THEM I NO LONGER WISH TO DO BUSINESS WITH THEM AND USE THEM AS A P.O.S. FOR MY BUSINESS AND I WANT MY ACCOUNT CLOSED IN FULL AND ALL REMAINING FUNDS TO IMMEDIATELY TRANSFER OVER TO MY LINKED ACCOUNT.
THEY WON'T ALLOW ME TO CLOSE MY ACCOUNT IN FULL AND TRANSFER MY BALANCE THAT'S LEFT. HOWEVER THEY TOLD ME I CAN STILL ACCEPT PAYMENTS AND MAKE TRANSACTIONS AS LONG AS THOSE FUNDS ARE COMING IN TO MY ACCOUNT BUT I CAN'T TRANSFER ANYTHING UNTIL XXXX OF XXXX. THIS IS UNLAWFUL AND A NASTY BUSINESS PRACTICE THAT SQUARE INCXXXX HAVE ADOPTED TO PROTECT THEIR CASH FLOW AND LIQUIDITY FOR THEIR OWN FINANCIAL GAIN AT THE HANDS OF THE CONSUMER.
I'VE PROVIDED EVERYTHING THEY ASKED FOR AND PRESENTED THE SAME EXACT ASSOCIATED BANK BUSINESS DEBIT CARD THAT I USED FOR THE TRANSACTION WHICH CLEARLY SAYS MY BUSINESS NAME AND GOVERNMENT NAME. I'VE ALSO SENT OVER A COPY OF THE RECEIPT FROM THE TRANSACTION WHICH I SENT TO MYSELF BECAUSE I'M THE ACCOUNT HOLDER HOWEVER THEY STILL WON'T RELEASE MY FUNDS INTO MY LINKED ACCOUNT AND SHUT DOWN MY SQUARE INC. ACCOUNT IN FULL.
I'VE COME TO FIND OUT THAT SQUARE INC. IS PRACTICING THESE TYPE OF UNLAWFUL TACTICS WITH OTHER CONSUMERS THAT THEY DO BUSINESS WITH AS WELL.
I'VE FOUND MULTIPLE COMPLAINTS AND SUMMONS ON BEHALF OF BUSINESS CONSUMER 'S SEEKING LITIGATION AGAINST SQUARE INC CAPITAL LLC. FOR THE SAME EXACT FRAUDULENT BY FAR PRACTICES OR SIMILAR.
I'VE REFERENCED AND FORWARDED A CASE SUMMONS OF A SIMILAR CASE TO MINE WHICH IS : MON ETHOS PRO CONSULTING LLC.
VS SQUARE INC.. CAPITAL LLC XXXX # XXXX SQUARE INC.. STILL WON'T RELEASE MY FUNDS TO MY LINKED ACCOUNT AND CLOSE OUT MY ACCOUNT WITH THEM IN FULL AS I NO LONGER WANT A RELATIONSHIP WITH SQUARE AT ALL. SINCE MY ACCOUNT WAS DEACTIVATED THEN IT SHOULD BE SHUT DOWN IN FULL AND ALL REMAINING BALANCE SHOULD BE TRANSFERRED TO THE LINKED ACCOUNT. I SHOULDNT BE ABLE TO ONLY ACCEPT PAYMENTS INTO MY ACCOUNT BUT I CAN'T WITHDRAW THEM THIS IS FRAUD 118 % X2
|
| 01/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, a guy named XXXX called from a company called XXXX XXXX because I had expressed interest in his mentoring program. XXXX sent me something to sign electronically while he had me on the phone. I didn't get a chance to read it and they never sent me a copy. I was under the impression, the money he charged me for in the amount of {$870.00} was for marketing mentoring from XXXX XXXX. And it was the 1st payment of 4 payments they were going to withdraw from my account in 30-day increments to equal {$3500.00} in order to help me start an online business. As soon as I gave them my cash app debit card number, they sent me an email from a guy named XXXX to join a zoom meeting with him in about an hour. I joined and they recorded it. XXXX 's email was from another company called XXXX and it looks fraudulent now that I looked it up. I thought I was going to be receiving help from XXXX XXXX. The guy named XXXX spoke with a very heavy foreign accent and gave me his email : XXXX to contact him with questions on starting my own business. And, I could not understand his accent. In the meeting, I asked for a refund because I felt this wasn't what I signed up for. He told me to send an email to XXXX. I have sent several emails. They refuse to give me a refund. I reported my card stolen to Cash App and it has been canceled so they won't charge me anymore. The support at XXXX XXXX told me they are now going to keep my money for a course. I told them I would take a look at it. I went through the first few modules and there was another guy named XXXX who was training and also does live training on Thursday who also has a very heavy foreign accent. And, I can not understand what he is saying. The course is useless to me. I have begged them to give me a refund. I have no use for the training I can not understand in a foreign accent. This is not what I expected. I have filed a dispute with the Cash app. After I go through the process and tell them what happened, they respond with the same email asking me to file a dispute. they have done this many many many times. They always send me an email telling me the steps to file a dispute which I have already done a whole bunch of times. They do mention that they will send a link to something they call an Information Retrieval Form. But they have never sent that link. In the email, they mention a toll-free number I can call to get help. The number goes to voice mail saying they have no one to answer the lines and help. I sent several emails with the name of the merchant, the amount of the transaction, the date it was made, and the reason for the dispute. Then they always tell me if I need help, I have to Go through the app and contact support. I have done that many many many many times. And every time, they say they have no information and I need to follow the steps to file a dispute. Today is XX/XX/2022, and I have been going through this ever since XX/XX/2022, with no help from anyone at all. I want a chargeback for the {$870.00} they took from me for services I never received and a course I do not want because it is useless to me.
|
| 12/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX, I initiated a payment to a friend using the cashapp system in the amount of {$3000.00}. Minutes later, we decided to use a check instead, so, my friend refunded the {$3000.00} back to me using the same app. The app shows the refund was processed and returned to my bank card instead of the cashapp e-wallet. The problem is the funds were never credited to my bank card account either. On XX/XX/XXXX, I initiated my first support request with cashapp. XXXX with Cashapp support responded XX/XX/XXXX by email, asking me to dispute it with my bank. On XX/XX/XXXX cashapp closed my case due to lack of communication. So, on XX/XX/XXXX I contacted my bank ( XXXX XXXX XXXX ) to initiate a dispute through them. My bank opened a dispute but quickly closed it without further investigation or resolution because the source was cashapp. My bank refused to process a dispute through visa and told me to process my dispute through cashapp. XX/XX/XXXX I reinitiated my dispute with cashapp and began including my bank in the emails so that both cashapp and my bank could see that neither are taking steps to resolve my missing funds. Rather both cashapp and XXXX XXXX XXXX keep pointing the finger at each other and telling me to resolve this with the other entity.
From that point on, XXXX XXXX XXXX assigned me one point of contact, XXXX. She has at least attempted to resolve this but her hands are tied because of XXXX XXXX XXXX policies involving disputes with internet transfers using e-wallet services. My complaint with XXXX XXXX XXXX has to do with their policy to take no action to dispute if an e-wallet service is involved. This policy needs to be looked at and corrected. A dispute should be initiated with VISA no matter what if a consumer is complaining.
Cashapp on the other hand has grossly mishandled my dispute requests. No single point of contact has been assigned. I've had 5 different contacts with cashapp. XXXX, XXXX, XXXX, XXXX and XXXX. Each one sends one form letter email that repeats the same information of how they're taking over for the previous representative. They've reviewed my request, confirmed with Visa that my funds were returned and that I should dispute with my bank. Each time I respond back telling them my bank representative has been added to the email and I tell them my bank can not move further with their dispute. I ask for the visa proof each representative has cited. However, instead of providing the proof or escalating further, I then get another form reply email from a new cashapp representative that says the same thing the last representative wrote. It's like cashapp has hired robots that can't think or communicate. The only thing they can do is send the same email over and over and over and over and over again.
Meanwhile my money is still in limbo. Neither cashapp nor XXXX XXXX XXXX is able refund it.
Please help. I've copied this in order to make 2 identical complaints. One for Cashapp and one for XXXX XXXX XXXX. If you're reading this. Please process it under the appropriate company I've filed the complaint against.
|
| 08/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On Wednesday XX/XX/XXXX at XXXX XXXX I had some transaction happen in my cash app account that sent money to people by accident. I do not know how it happened but I looked at my phone and I seen transactions and tried to request a refund. One of the transactions declined, one I was able to have refunded and the other is just sitting there.
I contact Cash App telephone support and because the guy could not find my account he wanted to close the case. I asked him if I could speak to a manager or supervisor he became very rude and hung up on me.
I emailed customer support and I was told " After reviewing your account, I can confirm that a payment for {$99.00} on XX/XX/XXXX at XXXX XXXX CST was sent to $ XXXX.
They claimed to have reviewed my account and they determined the transaction valid. I have spent the last two weeks contacting customer support but no one will answer my questions. If they reviewed my account they would have seen that I have never sent or received money from $ XXXX.
Below is my response to Cash App no one have made any attempt to answer my questions or tell me what happens to the money when it is not received.
Is there a way I can speak to a top manager or the owner. It should be very clear that this transaction was done in error it was a mistake and no one in your support dept wants to help me fix a mistake. Again if you reviewed the account you will see that I requested a refund shortly after the transaction was made. If you reviewed you will see that there was two other transactions done at the same time that were also done in error. Your support did not give me a way to go forward to get my money refunded. You gave me some XXXX security measures which I do not need because base on this experience cash app is not what I need to use if the so called support won't help you fix an error. So since the {$99.00} has not been received by the person it was sent to what happens to it. Or does it just sit in cash app and you guys keep my money instead of ending back to me. I am sure there is a way that we can come to a peaceful resolution other than you telling me there is nothing you can do. Then that begs these questions to answer 1. Why does the customer service on the phone do not want you to talk to a supervisor or a manager? I tried and got hung up on.
2. Why is it that I can not get a phone call to resolve something that was clearly a mistake?
3. Since the money have not been claimed what happens to it?
4. When a customer tells you the transaction was done from their phone by accident or error how do you tell them that the transaction was authorized?
5. Are you trying to keep my money?
6. Where does the money go if it has not been received?
7. Who is the owner of cash app? How do I contact this person.
8. how can I get in touch with the following people XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have sent emails to them all this week and no one has made any effort to respond. Also according to their terms of agreement if the money is not claimed in 15 days the money would be refunded. It has been 15 days.
|
| 05/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I processed a payment to XXXX using the CASHAPP prepaid debit card and subsequent available funds in my CASHAPP account.
On XX/XX/XXXX I was advised by XXXX that the reservation I attempted to make was no longer available and the hold placed on the funds for said reservation would be released.
On XX/XX/XXXX I attempted to contact CASHAPP to have the amount of {$480.00} released back to me and provided them the case ID from XXXX.
On XX/XX/XXXX I received correspondence from XXXX advising that they could not use the case ID as a means to release the payment but if I was able to secure an email from XXXX stating the payment was to be released, they would do so immediately.
On XX/XX/XXXX, after spending a few hours on the phone I was able to secure said email from XXXX and sent it over to XXXX.
On XX/XX/XXXX I received an email from XXXX stating that they could not see the transaction and that I needed to screenshot it from my phone for them to see the dollar amount.
On XX/XX/XXXX I responded with the screenshot requested showing the amount.
On XX/XX/XXXX I received a response from XXXX stating that they could not use the information I provided to affect the refund and that any issues should be referred to XXXX. I responded pointing out the obvious fact that the information provided was the exact information they stated they needed and at no time did they claim that any of the provided documents ( upon receipt ) would not suffice. Furthermore, despite articulations that the information would not suffice they gave no remedies or instructions on what would suffice. They essentially decided to simply ignore the documentation provided ( that they requested ) and move to deny providing the refund.
At this point, any financial vehicle with unregulated access to funds should be held accountable when it shows to be operating in poor faith. The question is not only why they do not affect this refund but ; 1 ) where is the money 2 ) who is gaining interests on the capital 3 ) is this money being reported as income to the IRS?
4 ) where is this money being held?
5 ) who enforces standards against predatory financial instruments 6 ) if I do not receive my refund, is that considered a loss and as such can I seek to strike that as income from my income taxes?
7 ) when this type of behavior causes financial hardships, is CASHAPP responsible for any subsequent financial harm caused by their poor stewardship.
9 ) should business such as this be allowed to operate or have access to standardize institutions when this type of behavior in large scale could cause widespread economic harm?
These are questions that should be asked by not only regulatory agencies but lawmakers as well. In this time of economic hardships, they Gov us a fiduciary responsibility to ensure these type of operations are not allowed to continue and remained unchecked.
For me, it was only {$490.00}. For the less fortunate or those who can not access traditional banking options, it could be their lifes savings.
|
| 03/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
On XX/XX/2021 I received at my home address via XXXX Mail an envelope containing a VISA Debit Card with embedded chip. The rear ( magnetic stripe side ) of the card is imprinted with my name, an account number, an expiration date, and a CVV. The front bears a code similar to " $ A # # # A ''. The card carrier is printed, " Activate your card. Scan code in Cash App. '' I did not request a card. I am not a customer of the companies involved. I believe the card was fraudulently requested and issued without proper verification.
I am trying to contact the issuing Cash App organization and their parent/affiliate Square, Inc. to no avail. There is not a XXXX fraud telephone number advertised in the mailing, on the card or on the websites. Victims are referred to communication tools contained within the Cash App software which requires a user account to access. I am not a user, nor do I wish to become one. I do not want to install software or provide personal details to create an account.
I found a web-form at Square which permitted me to send a message on XX/XX/XXXX. I requested cancellation of the fraudulently generated card. I received an emailed response on XX/XX/2021. The email directed me to the website for Cash App.
On XX/XX/XXXX, I found a phone number listed on the Cash App website. I called the number that evening. A recording said they were closed and to call back when they were open. No business hours are listed on the website.
On XX/XX/XXXX, I called again. After several interactions internal to their automated call management system, I was directed to request a callback if I wanted help. I touched the designated phone key and was assured of a callback.
Hours later, I received a callback, but I missed the call. In a voice message, " XXXX '' said I could call back XXXX to the only advertised number ).
I called the number again, interacted with the system and was disconnected by the system.
I called back, interacted with the system, and was directed to request a callback if I wanted help. I touched the designated phone key and was assured of a callback.
At this moment XXXX XX/XX/XXXX, evening ), I am still waiting for a callback from someone who might take my report of an unsolicited card issue.
There are several problems evident in the way this ( these XXXX companies do business. A full investigation should be conducted and regulatory remedies applied. I suspect I am not the only consumer adversely effected by these problems. There may be an identifiable class of consumer victims.
In addition to Cash App and Square, VISA and XXXX XXXX are involved in this incident, and they should be made aware of the problems.
P.S. On XX/XX/2021, I filed an initial fraud alert request with XXXX. The alert was confirmed by XXXX on the same day as my initial contact. Yay, XXXX!
P.P.S. The CFPB web-form requires input to the " Billing Address '' section, but this victim has no way of knowing what billing address is associated with this fraudulently-issued, unsolicited card.
|
| 03/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I am a XXXX XXXX and have been doing XXXX work for 25 years. I've never run into a situation like this before but long story short, I was hired to do a XXXX XXXX job for approximately {$4500.00}.
I was paid {$4000.00} as a down payment with the transaction being processed through square.
XXXX : XXXX Receipt Number : # XXXX The transaction was successfully processed, at which point two days later the funds were auto transferred to my checking account in the amount of {$3800.00} Square took out a processing fee of {$140.00} This part is normal and expected, however, after funds were secured, the customer attempted to do a chargeback fraud scheme against these funds and I declined to participate in this scam, instead withholding the money this person paid as a down payment on the site as payment for services rendered since I had done what I was hired to do - build a website.
This person then disputed the charges, saying they did not recognize the charge. No matter how I look at it, at this point, the charge was fraudulent. Either the cardholder is trying to do a chargeback scheme, or someone got someone else 's credit card number and is trying to pull this stunt. Either way it's obviously fraud at this point.
It was decided in the cardholders favor to revert the funds back to their account. Square withdrew {$4000.00} from my account in response to this dispute and subsequently handed these funds over to the credit card bank.
However, Square did not revert the service fee charged against this transaction. It has been my experience that this is NOT normal. For example, XXXX will revert service fees in cases like this.
Therefore, Square is knowingly participating in collecting funds off fraudulent transactions and making the merchant ( me, in this case ), pay the service fee on behalf of Square, so Square can still pocket the fraudulent funds they made off the service fee.
In other words, I received a {$4000.00} payment. {$3800.00} was deposited into my account, so Square pocketed {$140.00} as a service fee. Now, both Square and I have money from a fraudulent charge.
Square made me pay {$4000.00} back on that fraudulent charge, and they still kept the {$140.00} off the fraud charge, making me pay that extra {$140.00} on their behalf so they can keep a portion of the funds received from a fraudulent charge. So now, I've paid back the money from the fraud charges so I no longer have fraudulent money. However, Square still has {$140.00} from this fraudulent transaction, so they are knowingly keeping fraud money and making the victim of this fraud ( me ) pay the {$140.00} of fraud money back on their behalf.
Is it even legal for a company to knowingly keep funds and profit from a fraudulent charge? Because this is exactly what they are doing. The {$140.00} of the fraud money they're still pocketing, and making me pay back that money on their behalf so they can keep their part of the fraud money. That seems really shady and illegal to me.
|
| 07/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
XXXX XXXX Fraud Team, I am reporting a case of fraud and would like to chargeback several charges all to the same individual ( XXXX XXXX ) that I paid in installments via my XXXX checking account. Transactions include installment 1 ( {$750.00} via XXXX on XX/XX/XXXX ), installment 2 ( {$750.00} XX/XX/XXXX via cashapp ), installment 3 ( {$750.00} XX/XX/XXXX via cashapp ), and installment 4 ( {$750.00} XX/XX/XXXX via cashapp ). All payments went toward the purchase of two identical pieces of property XXXX XXXX XXXX XXXX ( devices that mine the cryptocurrency called XXXX ). The seller assured me that both units were brand new and had never been used before. When I received both units, the XXXX app ( app one uses to power on such devices ) confirmed that both units had not only been used before ( see screen shot included in report ), but belonged to another users wallet. There is no changing this, it is a locked wallet belonging to someone else. This means that any mining activity would be forwarded to another individual, and not me as the buyer. This makes both devices completely and utterly worthless to anyone, including me. The seller knowingly sold me someone elses property that did not belong to him. This is illegal and 100 % fraudulent and 100 % a scam. I would like to chargeback these payment installments to get my money back for the worthless and counterfeit machines illegally sold to me.
I would like to submit additional evidence in my financial fraud / crime case with XXXX and Cash App. For reference the case numbers are below : Case # XXXX XXXX Case # XXXX Cash App I have 100 % proof that the seller in this case sold me two stolen XXXX XXXX devices that are not to be resold under any circumstances. As previously shared with you, the seller agreed to sell me two brand new hot spot devices. When I received them, both units were registered to another entities XXXX wallet ( not new at all, and completely worthless ). One of the units was registered to XXXX XXXX XXXX and the other unit was registered to XXXX XXXX XXXX. I am able to see these names upon setting up the XXXX units in the XXXX app, when I attempt to set up the units, it shows me the units already have an owner making the units worthless to me. See screen shots attached with both of these names shown for proof.
I reached out to the head of XXXX, a XXXX XXXX XXXX company, and they confirmed that both of these units belonged to the company and that it was illegal for the seller to have sold these to me. The seller sold me property that he claimed to be his own when in reality it was the property of XXXX. This is financial fraud and a scam. These charges I paid to the recipient as part of this case need to be reversed immediately please. Any individual would be able to look at this case and come to the same conclusion : financial fraud. Please see screen shots attached for proof directly from XXXX about what I shared above.
Thank you, XXXX XXXX
|
| 10/18/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I just got this email about my issues A Message from Cash App Support [ ref : XXXX : ref ] Hi XXXX XXXX This is XXXX , and I'm a manager here at Cash App. I am reaching out to you regarding the {$28.00} payment sent to $ prettyassmomoo on XX/XX/2021. Thank you for your patience.
Cash App is unable to cancel or refund completed payments. If you would like to recover your funds, please send a request to the recipient : 1. Tap the Activity tab on your Cash App home screen 2. Select the payment in question and tap Completed 3. Tap Report an Issue 4. Select a reason and tap Next to complete the request Before sending a payment in the future, we strongly recommend that you : - Only send to people you know- Verify the recipients name before sending - Double-check the spelling of XXXX XXXX - Double-check the recipients phone number or email for typos To learn more, please visit Cash App 's Terms of Service ] ( https : //cash.app/legal/us/en-us/tos ). To learn how to further secure your account with safety features, please visit our [ Help Center ( https : //cash.app/help/us/en-us/3127-keeping-your-cash-app-secure ).
We have provided as much information as possible to help you resolve your issue. Were unable to provide additional support and will be closing your case.
To contact Cash Support in the future, tap the profile icon on your Cash App home screen and select Support.
Best, XXXX.
Cash Executive Relations Team ref : XXXX : ref It still nothing about my dispute or not helpful I filled a dispute for a unauthorized payment but here is the dispute information again It's is about a dispute, and I can't contact the person because I don't know them or have their information!
1. What is your legal name, XXXX XXXX, and email address and/or phone number linked to the account associated with the 'unauthorized ' activity? XXXX XXXX XXXX XXXX XXXX 2. What are the dates/times and amounts for the transactions that you believe are in error? XXXX XXXX XXXX {$28.00} 3. Why do you believe the transactions were unauthorized? This is the three time I have a unauthorized payment sent to the same user I never sent it to her or don't know her 4. Were you instructed to download any other apps other than Cash App to access the account in question? No 5. What is the make and model of the device ( s ) you were logged into when the transactions took place? XXXX 6. Which city & state were you located in when the unauthorized transactions took place? XXXX Pennsylvania 7. Did you forward or provide any account access information to a third party? No 8. Do you have a PIN set up to authorize payments? If so, did you share your PIN with anyone? No 9. Do you have possession of your device, if not, when did you last have possession of your device? I didn't have possession of my device when I was sleeping before I want to bed I did someone probably guessed my cash app pin who I don't know and changed my pin but I changed the pin.
|
| 09/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
XX/XX/2020 was my last documented " completed '' and successful transaction with cash app. A short time after, I discovered my account was closed. An email was sent to XXXX XXXX XXXX. I received the attached response stating that I have violated section 4 and 5 within the terms and agreement/policy. I have sent several additonal emails to XXXX XXXX XXXX requesting the reason as to why account was closed. I did not recieve any previous notifcation of policy violation nor was this fraudulant. I requested several times details regarding my account closure and I have yet to receive a response with details. I did not report fraud on my account and I feel this is incorrect.
Per Cash App Term and Conditions given.
4. Your Liability for Unauthorized Transactions Contact us as soon as possible if you think there has been unauthorized activity on your account. Depending on the circumstances, if an unauthorized transaction has occurred we may be able to cover you.
Please let us know if you believe there is an Unauthorized Transaction on your Account. You could lose all the money in your Account.
We will protect you from Unauthorized Transactions in your Account. When this protection applies, we will cover you for the full amount of the Unauthorized Transaction, so long as we were able to complete the Error Resolution procedures described above.
An " Unauthorized Transaction '' occurs when money is sent from your Account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Account, and sends a payment from your Account, an Unauthorized Transaction has occurred. However, the following are NOT considered Unauthorized Transactions : If you give someone access to your Account ( e.g. by giving them your login information ) and they use your Account without your knowledge or permission, unless you have notified us that transfers by that person are no longer authorized ; If you, or someone else with whom you are acting in concert, act with fraudulent intent ; or You reverse engineer or chargeback a transaction made with your Cash Card.
5. Our Liability We will cover your losses for certain incomplete or incorrect transactions, detailed here.
If we do not complete a transaction to or from your Account on time or in the correct amount according to these Cash Terms, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance : If, through no fault of ours, you have insufficient funds in your Account to complete the transaction ; If the ATM where you are making the Transaction or using your Cash Card does not have enough cash ; If the Cash App was not working properly and you knew about the breakdown when you started the transaction ; If circumstances beyond our control ( such as fire or flood ) prevent the transaction, despite reasonable precautions that we have taken.
|
| 12/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
On XX/XX/21 I received an unsolicited Square Business Debit card in the mail. The card has my name on it. It was sent to my address. I do not have a Square account and have never ever dealt with Square for any reason.
There was no other information included other than an instruction to " Activate your card in the Balance section of your Square app or web Dashboard ''. I looked up the Square website to compare the contact info on the card with the info on the site, however there is no contact info on the card except for a web address. There is also no phone number to be found at all on the Square site. I finally found the number on another site called " XXXX XXXX ''. I called and got Square Customer service and spoke with someone named XXXX.
I explained to XXXX that I received a Square Business Debit Card unsolicited and that I was calling to find out what is going on. He asked me for my name and email address. I gave him my name but refused to give my email address. He said he could not look up " my account '' without the email address. It told him that I do not have an account. I am not a Square customer. I am simply trying to find out why your company sent me this debit card that I did not request. '' He asked for my date of birth. I again refused. He said he could not help me if I wouldn't give him any info to look up anything. I offered to give him the information on the card that his company sent to me, he said he couldn't look up anything using that info??? He then transferred me to another customer service group who he said may be able to do that.
I spoke with XXXX who asked me for the same info. I repeated my response to him and asked why he needed any of my personal info and offered the info on the card that his company sent to me. He said he could not do anything without my name and email address. I reluctantly relented and gave him my email addresses. He said he could not find an account under either which is not surprising since again, I did not request this card so why would they have my email address??? I did not get an answer to that question. XXXX put me on hold 3x stating he needed to look into something. He finally came back and said he couldn't help me because he could not pull up my account. I told him again, " I do not have an account, I was sent this card out of the blue and I am trying to figure out what this is about ''. He put me on hold again and came back and asked for the last 4 digits on the card. I gave it to him. He then said that he would escalate the matter and that I'd receive a response via email by Monday ( today ). I have not heard anything from them. This is completely unacceptable to me.
They should be able to look that up without any info from me other than what was on that card since they sent me the card in the first place. This is a very sketchy, shady situation and I do not appreciate it at all. I received zero answers from Square. I need answers.
|
| 02/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Long story short, Cashapp/Square is trying to keep my money. My account was hacked and someone bought bitcoin with my funds and removed money from my account. Cashapp did an investigation which I patiently waited on and after the investigation gave me a one time credit for the money that was taken {$920.00}. I heard the money hit but I could not see it. Then Cashapp told me to create a new account to keep the hackers away from my account and to be able to access my funds from the old account that was refunded. I did all that and now they're telling me they can't place my money from my old account into my new one. I've given every piece of information they asked to prove it's me and that was my account. I've gone as far as take pics of the front and back of my driver 's license. Cashapp 's excuse is that they're protecting my old account by keeping my money. How is keeping my money protecting my account? Sounds more like cashapp is lining their pockets with other peoples money. The Cashapp support is useless, they all saying the same foolishness. I need a supervisor or manager who can get me my money, someone from corporate if need be. Keeping my money is not protecting me none. Times hard out here and I can't just afford to have Cashapp keep my money. I can send proof of my social ending in XXXX and everything to prove I'm me and it was my account that was hacked. I've included a pic of the front and back of my driver 's license. I need my money, I heard the ching sound the app makes when the money was 1st deposited so why I can't get my money is beyond me. I'm not going to stop writing cashapp or someone until I get my money. This is a copy of the letter Cashapp sent me saying they're keeping my money in order to protect me below.
On Sunday, XX/XX/2021, XXXX XX/XX/XXXXEST, Cash Support XXXX wrote : Hi XXXX , XXXX here with Cash App Support. I'll continue over your case from here. Thank you for letting us know that you need to recover some funds from your previous account. I notice how important this is for you and we are here to give you the best experience and resolve any inquiry.
XXXX, keeping your Cash App secure is our main priority, which means we have a variety of security measures in place to protect your account.
Our security process reviews multiple data points in real-time to determine whether we can grant access to another account or balance. If anything appears out of the ordinary, we will not be able to grant access.
I'm unable to manually override this decision or provide additional details, and no further action can be taken at this time.
XXXX, we are constantly looking forward to new and different ways to provide as much support to our users as we can. Your understanding is greatly appreciated in this case. Feel free to reply to this e-mail for further assistance, I'll be happy to help.
Best regards, XXXX XXXX Cash App Support ref : XXXX : ref
|
| 04/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American, Servicemember |
|
This complaint is against Square , Inc., having its offices at XXXX XXXX XXXX, XXXX XXXX ; XXXX XXXX, CA XXXX and its affiliated unit, styled as Cash App. Square has stolen {$3000.00} from me and has never offered a clear explanation Despite my and the payees repeated attempts over the past six months to explain the problem and achieve resolution. Funds in the amount of {$3.00}, 000.00 were transferred from my personal bank account to my Square, Inc. account, but never received into the accounts of the designated payee. Square has ignored us and has stated, through innumerable emails, that they can do nothing.
The substantial amount of this theft by Cash App is causing extreme financial distress for our family.
On XX/XX/2020 I used CashApp XXXX XXXX XXXX XXXX to transfer {$3000.00} to XXXX XXXX ( payee ) for expenses he had incurred to repair his mothers dwelling. The funds were removed on XX/XX/2020 from my personal bank checking account, but were never received into the account of the payee [ $ XXXX ]. Payee had, prior to XX/XX/XXXX, closed that account and had subsequently opened a new account [ $ XXXX ].
On XX/XX/2020 I requested the funds be returned to me ; Cash App has responded that such would be impossible, stating finally on XX/XX/XXXX : After checking your account, I can see the {$3000.00} paid to $ XXXX on XX/XX/2020 at XXXX XXXX XXXX has been completed, Cash App is unable to cancel or refund completed payments. If you would like to recover your funds, please have the recipient reach out to us.
During this ordeal, both I and the payee have tried many times to get this resolved with Cash Apps customer service agents and to either have the {$3000.00} returned to the Payer or sent to the Payee. We have timely submitted every piece of information they have required in order to verify the account.
These are excerpts from emails sent to the Payee ( full email messages attached to this complaint ) showing Cash Apps inability to adequately explain how the {$3000.00} could be recovered : XX/XX/2020 : I know that not being able to access the funds involved is inconvenient and can be a stressful situation. You may be able to contact your local law enforcement., and file a report. Cash App will fully cooperate in the investigation. I do not have any new information to provide regarding this issue.
XX/XX/2020 : After taking a look into your account, I am able tpo see that your request to access to the account was not approved. For security reasons, we can not reverse this decision ad are unable to provide additional details.
XX/XX/2020 : Were unable to verify the information youve provided to merge these accounts together. Moving forward, you will not be able to access your previous account.
XX/XX/2020 : I can see that your {$3000.00} are in $ XXXX but you requested the merge from another account different from this XXXX $ XXXX XXXX.
|
| 05/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My Name is XXXX XXXX and I have been using Square ( Cash App ) for almost 4 years. I have my XXXX XXXX debit card and account number linked to this app. I have never had any problems using this money transfer app. I send my roommate ( XXXX XXXX ) my portion of our house bill via Cash App every month.
However, On XX/XX/2019 around XXXX, I tried transferring my portion of our bills ( {$380.00} ) to XXXX XXXX via Cash App. I opened my Cash App account, l went to recent activity, I selected XXXX XXXX name, which was on top my recent activity list, and I sent the money. He accepted it right away ; He replied with a thumb up. On the following day, while I was at work, my roommate, XXXX XXXX called me and asked for my portion of the bill. I told him that I had sent the money yesterday via Cash App, I told him that he even replied with a thumb up. He said, " let me check, I don't think I received any money or replied to you yesterday. After checking his Cash App account, he said to me that he did not receive the money. I opened my Cash App account and checked the transfer. I realized that there were two XXXX XXXX accounts. I knew right away that I was scammed because I have only been sending money to one XXXX Account. I realized that someone created a fake account using my roommates information. The Scammer also appeared on my recent activity list, which I could not understand. I was confused and wondering how could his be possible.
So, I contacted my bank, XXXX XXXX right after I got off the phone with my roommate and told them not make payment to the transfer. I explained to them the whole problem. The Fraud Specialist told me that they couldnt stop the payments or investigate the matter. I would have to contact Cash App and tell them to initial a dispute.
I emailed Cash App ( Cash Support ) and told them everything. They told me that they are Cash App is unable to initiate disputes with a customers bank on their behalf.
After making several phones calls to XXXX Fraud department and exchanged many messages with Cash App support group, both companies made it clear that they were not going to investigate my case.
So, I did XXXX all weekend ( XXXX XXXX XXXX XXXX ) to pay my portion of the bill. I made XXXX and I added other money that I had in my XXXX account. I went to my Cash app account, this time I was more careful, selected the right XXXX XXXX account, I transferred {$380.00} to his account. I was confident that this time he would get the money. Also, I had transferred {$20.00} to XXXX XXXX via Cash App on XX/XX/XXXX and it was successful. Unfortunately, the money went to the scammer. This was more confusing, because I selected the right account. I contacted XXXX Fraud right away and Cash Support. Both said they could not help.
I lose a total of {$770.00} ( {$380.00} * 2 ). I will close both accounts as soon as I get my money back.
|
| 05/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I have been the victim of ongoing identity theft and people have tried opening numerous different accounts at different places using my personal information. After it happen the first time ( 5+ years ago ), I thankfully froze my credit and put a PIN on my IRS file. People have once again started using my information earlier this year to file a fraudulent employment claim, open several checking accounts and debit cards, a brokerage account, and a failed attempt to open a credit card. For the most part, I have been able to call the financial institution in question to get the fraudulent accounts closed relatively easily and in a fairly short amount of time and have received some sort of confirmation of account closure. The exception is CashApp by Square. Back in late XXXX, they mailed a fraudulently opened Visa debit card to a former address of mine ( thankfully it is my mother 's house ) that was issued under my maiden name. Immediately upon opening it upon the my next visit to my mother 's house on Friday, XX/XX/XXXX, I called CashApp to get the fraudulent account closed. It was very difficult to find any sort of phone number by which to reach them, but found a number on the sponsoring bank 's website ( XXXX XXXX ). Surprisingly, I got through fairly quickly and spoke to someone. However, he said I could not speak to a fraud team directly and he could not confirm whether there had been any activity on the account even if I provided him the card number. That seemed unfair to me, but he said he would send me an email where I could send the details and I would get a secure link to share the card details. I provided my email address and promptly receive a message from emailsupport@cash.app. However, I never heard anything else after that. I provided the requested summary of the situation via reply email the following day ( and the card data via the secure link ) and asked for written confirmation of the account being closed, confirmation of any activity on it, and ask that they flag their system so that no additional accounts could be opened with my name or personal information. Despite follow up emails to them, I never received a reply. Then, on XX/XX/XXXX, a second fraudulent card arrived at my mother 's house in my name. I spent all day today trying to call them back, to no avail. I called 17 different times between XXXX and XXXX XXXX today and received various different recordings that ultimately cut me off saying that no one was available to speak to me. Sometimes the recordings cited high call volumes, sometimes they referred me to the mobile app which I obviously do not have as I am not a customer, other times it just cut me off. It is unacceptable and unfair that there is not an easily accessible phone number for consumers to call to resolve issues of identify theft being perpetrated through their company.
|
| 08/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
These charges were did NOT authorized and I reported the fraudulent activity to Cash App on XX/XX/2021. I reported the fraudulent activity to XXXX on XX/XX/2021 as well. I have alerts set up on my XXXX account and was alerted by text and email on XX/XX/2021 about these 2 transactions. Since I did not authorize these transactions, I immediately opened a fraud claim. You will see that these 2 transactions were taken with 2 minutes ( XXXX XXXX and XXXX XXXX ) of each other until I did not have enough funds to process another transaction.
After I saw that Cash App did not properly investigate my claim, I unlinked my account and deleted Cash App from my phone.
I noticed in the information provided by Cash App through my complaint with XXXX XXXX XXXX, the IP address in their documents does NOT match the IP address for my cell phone. IP address for my cell phone is XXXX. IP address provided in their documents is IP XXXX. Cash App should have performed their due diligence to find out who the IP address belongs to that initiated the transactions because then they would know transactions were NOT initiated from my cell phone and would not have reported to XXXX that I authorized the transactions because I DID NOT AUTHORIZE THESE TRANSACTIONS.
I did not authorize the payment through the cash app of {$500.00}. I do not know the person who the money was sent to. I do not know how the money was sent from my cash app account to this person. I contacted cash app to make them aware of the fraudulent activity the day it happened. I sent them screenshots showing the two {$250.00} transactions were not part of my completed history and the person was not in my activity. Cash App did NOTHING to investigate my claims based on the information I provided them. Cash App has several lawsuits because of this type of fraudulent activity.
Cash App did not investigate my claim in accordance with the Electronic Funds Protection Act after I reported the fraud. If they did, they would know the IP address that initiated the transfer does not belong to my phone and even the the email address of the person who received funds seems suspect, XXXX. Cash App XXXX is not taking my fraud case seriously.
I have also raised a financial crimes division of the XXXX XXXX XXXX XXXX, case # XXXX.
XXXX issued me a temporary credit of {$500.00} for these fraudulent claims until claim could be investigated. Based on the data provided by Cash App/Square, XXXX reversed the temporary credit which caused my account to go into overdraft because Cash App claimed I authorized the transactions even after I sent Cash App evidence I DID NOT authorize the fraudulent transactions. If Cash App would have followed the guidelines of the Electronic Funds Protection Act, Cash App would know the fraudulent activity was not initiated from my device ( cell phone ).
|
| 07/27/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
This complaint involves two debit card companies, those being Cash App and XXXX, respectively. The reason there are two companies is because, on the surface, it might appear that the host company, [ Cash App ], says that they transferred my funds to XXXX Debit at my instructions, is being truthful, yet XXXX claims to not have received the funds, only a notification that such funds was forthcoming from Cash App.
As shown in the attached Cash App Transaction Record, I transferred all funds in the Cash App Account in the amount of {$14000.00} to XXXX and Cash App then closed the account.
Since that time, my {$14000.00} is missing and because Cash App was the host institution, they have the responsibility to insure that the funds were in fact deposited with XXXX as instructed by myself. They insist that they have no further responsibility in this issue because the attached document does in fact say that Cash App in fact cashed my account out in the amount stated above and forwarded/transferred to " XXXX ''. However, initially XXXX told me that it would take three days for the funds to become available, identifying the amount without prodding from myself.
Three days later, the funds did not show on my XXXX Account. Several conversations were held with XXXX representatives regarding this matter with XXXX maintaining that it does not have the funds [ {$14000.00} ]. It is a strange situation because the record does APPEAR that Cash App did in fact, at my direction, transfer the mentioned funds. This evidentiary fact does not change Cash App 's responsibility to see to it, or help facilitate a customer 's receipt of funds demanded in that customer 's account.
Further, because " XXXX '' was able to identify the amount transferred to XXXX, gives this writer to believe something is amiss between these two companies, and I should not have to prove, with files which are held by the would be fraudsters, which Debit Card Company is guilty of either neglect, or purposeful theft of my {$14000.00}.
I believe that either way, from a legal perspective or from a decency perspectives, both companies must assist in finding funds now taken from me and has simply vanished.
Lastly, both companies are declining to assist in the locating of my funds while I suffer because I don't have access to my own funds, which as one might expect, mostly would be earmarked for bills of varying kind.
This is a substantial amount of money to permit any company to simply vanish my or anyone else 's funds. I have filed a dispute with " XXXX '' which has yet to be answered, and have spoken with agents of XXXX. No physical complaint have been filed with Cash App since the transaction page of my account with Cash App show that the funds were " Cashed out '' after all funds were transferred to XXXX.
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On the morning of XX/XX/21 @ app. XXXX. I called cash app customer service number that was listed on line regarding an issue. I called seeking help, however I got taken advantage of. I called because I sent my son XXXX $ via cash app and I asked him dd he receive it, he said no. So my first instinct was to call customer the service number. There is no way to reach out to any customer service representative through the app. There isn't a email connected to the company or a number connected neither, which led me to XXXX the number online. I called the number posted online, someone picked up, I explained to them what happened, then then told me that they would help me. They asked my name and the general information someone would ask to verify an account. They told me they see the issue and that I also needed to download an app called XXXX XXXX to help navigate me properly through the app. ( it allowed them to see my screen on my phone ) we went to customer support an other credible places in the app and then they told my to click on XXXX. and to click on the option of XXXX XXXX I wasn't sure what exactly what was going on because i'm not familiar with XXXX. so not only was I still out of the XXXX, now i'm being scammed out XXXX more dollars. at this point i'm getting upset because i'm noticing money being taken from my linked bank account. they were able to change the account number to my cash appp account from there end. I was in the process of hanging up, they told me that the money that was taken from my account would be returned along with the original amount of XXXX, XXXX if they can have access to my sons account. They got on the phone with my son my son verified his account as well they accessed his account as well and that's when they were able to take everything. They also scanned his I.D . and his face. ( This didn't alarm me at the time because these are things you have to do to verify your identity when you set up a cash app account. ) I then got upset and told them to give me my money or I was done. at this time I knew something wasn't right. They kept telling me that they were having technical issues that's why were having problems, and was having issues reversing the money. I told them that I have a cash app debit card if that would help that they could send it to. They said I would have to only go to a XXXX ATM to receive my money, and that I will receive my money in full, cash, so my son and I drove to a XXXX machine on XXXX XXXX XXXX ( in a gas station. ) They gave us a code to put in and we also had to add XXXX additional dollars in order to active the XXXX machine.Of course it didn't work. I finally hung up and reported it to my bank and went to the police station shortly after that. And the police confirmed I was a victim of a crime.
|
| 11/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I have come to the conclusion that Cashapp is both negligent in their security and allowing my financial information to be sold and distributed to scammers. Not only is CashApp the only financial account that has been repeatedly been compromised, I have yet to get a clear answer as to why and how the debit card they issued and hasnt even been delivered to my address yet is being defrauded.
I had noticed that multiple transactions were attempting to go through from obviously fraudulent sources ( ex : {$320.00} from a XXXX in XXXX Florida, {$30.00} from an entity titled XXXX XXXX ). For reference, I have never been to Florida and have lived in XXXX, California for the past year. I officially changed all my bank sign in information, including the PIN and password for Cashapp and reported the debit card as stolen on XX/XX/XXXX. I received confirmation that the debit card was canceled and a new one was being processed, so I assumed that with that confirmation from CashApp my account was secured again and was fine to remove the freeze on the card. On XX/XX/XXXX I received email confirmation from CashApp that the new debit card had shipped. On XX/XX/XXXX an entity claiming to be a XXXX in XXXX XXXX put two fraudulent transactions on the same debit card that was in the mail and yet to be delivered, {$150.00} and {$48.00} for a total of {$200.00} stolen from a debit card that was allegedly still in the mail. I immediately reached out to their support team and found them extremely lacking and unprofessional, there is not direct phone number so my case was reduced to chatting 5 different people and repeating the same information, they said all I could do was wait for them to respond within 10 business days. I have finally received an official acknowledgement of my case # XXXX, but they have not responded with how or when theyll return the funds and make sure that their system isnt compromised. Its extremely frustrating when a substantial amount of money is stolen electronically with information that I havent even received yet, and the XXXXashApp support team did nothing to soothe my anxiety or provide a solution. I dont understand why my CashApp debit card is being defrauded when my XXXX XXXX XXXX account is fine, Ive only experienced fraud on my XXXX account once and it was immediately rectified. Which is why Ive arrived at my conclusion that it must be negligence on CashApps part, Ive never dealt with a financial institution that doesn't make a potential security breach and fraud a priority. My hope is that by filing this complaint CashApp will return the stolen funds as soon as possible and receive the pressure it needs to stop this criminal negligence and strengthen their support team so they can assist with the fraud that theyve allowed to run rampant.
|
| 07/19/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
On XX/XX/2019, I deposited {$1400.00} from my debit card ending in XXXX to my cash app account/card. There was no problem. I went to the post office to to purchase a money order for XXXX . It was declined twice. I went to my car and went to the internet to get a number for cash app customer service. A number came up and I called it. It was an XXXX #. A man answered and said " Thank you for calling cash app, my name is '' such and such. I told him my name and told him that my card was declined twice and I wanted to know why. He asked for my phone number and asked me to log out of cash app and log back in and my card would be unlocked. So I did. When I logged back in my account was completely gone. I called back and they said they were going to be putting the money back into my bank and that they closed my account. I then emailed cash app and asked why I didn't receive my money. They said they don't use phones. I had the app installed on my XXXX and was still logged in to the account they had me log out of, and could see that someone had tried to send {$1400.00} to 2 different people I don't know but that was declined " for my protection '' and then they has withdrawn all my money to a card that I don't own. I told cash app that someone was stealing my money and then I sent them pictures of every single thing. They had me fill out a long email explaining everything that happened and they would " investigate ''. I said ok. I have yet to get my money back after emailing and emailing the man " XXXX '' who said he was taking over my case. In their FAQ it says " You will not be able to withdraw funds to any card except the card that deposited the funds ''. I told them that they were responsible for the theft because it was allowed to be withdrawn onto a card that did not deposit the funds. I sent pictures of everything that proved it. I created a new account and used several security features, I needed the card because my husband is a truck driver and that's how I send him money. So today I tried to send my husband money and they had closed my account, it still has money on my card. I tried to withdraw it and it won't let me. I have yet to get my XXXX $ back that is their responsibility to reimburse for allowing it to happen in the first place and now I can't withdraw the money I have on there. They have never returned my email since XXXX took over, he only said to file a complaint with my bank. It is not my banks responsibility because I deposited it onto the card. Cash App has done this to SOOOO many people, it is a branch of Square, a reputable company. Please help me get my money back, they won't help at all. I have emailed probably 40 times and now they closed my account so I can't email them anymore. Please help
|
| 06/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Summary : On multiple occasions, customer ( s ) of Cash App/Square Inc. used electronic funds transfers to receive the proceeds of fraudulent transactions via their Cash App/XXXX XXXX accounts. Upon attempting to reverse the transfers, the reversals were blocked. Cash App has ignored my formal written dispute -- it has been over 10 days with no response or provisional reversal of the transactions, a violation of the Electronic Funds Transfer Act.
Background Despite a phone call to XXXX XXXX ( the bank whose routing/account numbers were used to receive the EFTs ) on XX/XX/2021 as well as attempting to call Cash App, no action was taken to reverse the fraud, or to stop the pending fraudulent transactions. I am not a customer of Cash App, or Square Inc., or XXXX XXXX. Calling the Cash App support number at XXXX XXXX Time on XX/XX/XXXX resulted in an automated recording that declared that it was after business hours, however, no business hours were provided, nor any alternatives to contact Cash App other than signing into the Cash App account. As I dont have an account, that was a useless suggestion. I also reached out via the official Cash App XXXX account and received no response.
Under the EFTA, in the event of an unauthorized transfer, provided that notification is provided to the financial institution within 60 days, there is no liability for the consumer. Despite repeated attempts to contact Cash App/Square Inc., the day the unauthorized activity was discovered and ongoing, issue was ignored. I also sent a letter to Cash App/Square Inc. detailing the transactions, including specific amounts, dates, and account numbers.
Under the EFTA, they are required to complete an investigation into this matter within 10 business days and the error must be corrected within one business day after determining that an error has occurred. Cash App/Square Inc. has not responded at all, nor has any provisional credit been issued as required by the EFTA.
According to the law, I am not liable for fraud. Also, there has been a significant amount of time and frustration in attempting to resolve this matter, including lost days at work. The lack of a phone number or contact information for the Cash App/Square Inc. fraud team is significantly negligent since there were transactions that happened even after I attempted to contact both Square Inc. and XXXX XXXX. The XXXX XXXX representative literally had no concern that there was active fraud occurring. She informed me to contact Cash App. And contacting Cash App was literally impossible since Im not a cash app customer and your phone number is useless. Obfuscating access to support is a significant issue.
Attached is a PDF of the relevant transactions.
|
| 12/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Money was stolen out of my account on XX/XX/2020 in the amount of {$390.00}. I tried to cash out the funds to my Bank Account and Kept getting an error message that said Account Locked, we detected something unusual. To protect your funds, weve temporary locked your account.
I log in my cash app and my money was still there, but I got an email that said your debit card and email was unlinked from your account, I logged back into my cash app and noticed that someone replaced my debit card it another card ending in XXXX ( see attachment ) I then tried to link my debit card back and it said card not supported.
I received several emails ( see attachments ) where someone was trying to log into my account and cash app sent sign-in codes. I immediately changed my email password. I tried reaching out to cash app and kept getting an automated response. On XX/XX/2020 I tried to log into my cash app, and it would not let me, it was as though someone deactivated my whole account. My cash tag $ XXXX no longer existed with an account, I put my phone number in, and they wanted me to create a whole new account. So not only was my money {$390.00} stolen, but all my stock and Bitcoin are gone.
Cash App deals with customers money, so they should always have an 800 number where customers can speak with a live agent/representative instead of having to email and wait for a response. I was contacted by XXXX, XXXX XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX, all with the same none sense response ( see attachments ) XXXX even said that my issues were resolved!!!!!!! I have tried every day to get a call back because apparently your Support team clearly does not understand what is going on. They all gave me a case # XXXX. I even reach out to cash app support on XXXX and XXXX and continue to get the same XXXX responses.
The most frustrating part about this situation was I was on the road heading from XXXX, NC to my hometown XXXX, MI for my aunts funeral. I was going to use this money, for gas, food and to send money for the flowers for the funeral. This messed up my whole trip.
I filed a police report here in the city where I live XXXX, NC with the XXXX XXXX Police. I will be reaching out to an Attorney, XXXX XXXX Police Department, XXXX XXXX Local News, XXXX Local News, posting on every social medial platform, XXXX, XXXX, XXXX, XXXX and every blog until my money, stock and bitcoin is returned. This is ridiculous and frustrating, cash app supposed to be so safe and secure but somehow let an unknow individual get into my account. Im starting to wonder if it was an inside job because I always had my phone with me, and I thought since it was a mobile app you would need your phone for verification.
|
| 11/07/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Web |
|
|
I opened a cash app account XXXX. I used it very little. I made the once in a while transfer to my friends and family without any problems I loaded my cash app card with money at numerous stores. I have problems in New Mexico with federal agents illegally logging into my bank accounts and changing my passwords having banks hold my deposits or force transactions. I have had many problems with many other bank accounts and prepaid cards.I lost my cash app card and two weeks ago I requested a new one. I received it and activated it without a problem. I went to XXXX XXXX yesterday XXXX XXXX to load {$500.00} onto my cash app card to be able to pay my bills. When I got to the register to load the card the store phone rang and then my cell phone rang with a spam call the clerk slid my card and told me the card issuer denied it. I couldnt understand why being nothing was Wrong with my card or the activation process. I thanked the clerk for trying and immediately messaged cash app. The advocate told me that all he seen was two {$30.00} transactions that were declined by my bank. I told him I was not talking about those charges because someone stole my card information which lead the bank to cancel my card as I was awaiting a new one. I attempted to go to 6 different stores and load my cash app card as I have bills that are due my car insurance being the most important. Every single store even XXXX told me that I couldnt load my card. I then knew that federal agents had everything to do with the problem and that the ringing of the phone at the store was to get my card number and purposely deny me of loading my cash app card to pay my bills. The same thing happened to my XXXX prepaid card. I then got very angry because my car insurance is set to expire on XX/XX/2021 at midnight when I messaged cash app again they sent me a message saying currently Youre not able to load YOUR CARD at a store. Why would I be the only person unable to physically load my cash app card? Thats unfair business practices Ive done nothing illegal with my cash app or to cash app. Why they would only apply this to me is beyond me. They then proceeded to lie to me and tell me that in my state loading of cash app cards is not available. When I have loaded numerous cash app cards in New Mexico. I recently changed my social security Direct deposit to come to my cash app account because XXXX was participating with federal agents to do the same thing that now cash app is participating with federal agents to do which is unfair business practices and violations of my constitutional rights. Federal Agents didnt have a warrant that prevents me from using our loading my cash app card so why cash app complied is unknown.
|
| 01/29/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I am the owner of XXXX and XXXX XXXX XXXX in XXXX, WA. As part of our provided services, we offer massage treatments with CBD oils and pain creams. We follow all state laws and regulations with these services ( i.e. 0 % THC ). I have used Square as our payment processor since opening the business in XXXX, XXXX. Square recently introduced a program, which approves business owners to sell CBD products through them as the credit card processer. Because we offer treatments with CBD and also sell a CBD skincare line in our boutique, I applied for this program. This would allow us to also sell our products through our website ( online store ). I completed the application in early XXXX, XXXX. Since applying for this program, they have asked me for additional information several times. I have provided all the information requested every time. They continue to email me requesting more info. I have called, emailed, and chatted with their customer service agents more than 10 times. Each time, they say they will send my issue to other customer service agents who can help me. I have received NOTHING in response to my issues.
Meanwhile, they have suspended all my funds processed by square for the past six weeks ( more at this point ). I have almost {$3000.00} suspended, which is really hurting my business and being able to pay for my business expenses ( including employee wages ). I have nothing more to give them.
I have requested to exit the CBD program over and over, and they continue to email me saying that I can not exit the program until I provide more information. They also have a check box that you must agree to not sell CBD products through any other credit card processor if the application is not approved. I have never been approved for the program, and they also won't let me exit the program. They are also dictating what my business can sell even if I don't use them as a processor. They are threatening to deactivate my account and keep all of my funds if I continue to sell CBD products. This is ridiculous! I would think I can sell whatever I want as long as it complies with laws in my state. I will use another processor if Square will not allow me. But they are saying that they will completely deactivate my account ( losing all of my data and over $ 17K in gift card purchases over the past 18 months that still must be redeemed!!! ). This will bankrupt me.
This is not right. This is hurting me and my business. It's taking time from my family and work life. I have spent hours dealing with this issue and no one is helping me. No one responds. They refuse to provide any contact info for the supposed customer service agents that they keep transferring me to. I need help.
|
| 03/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I order a moving service to move me for {$50.00} per hour. The moving company asked for {$90.00} to deposit and I used CASH APP and sent the deposit. The moving company never showed up. I contacted CASH APP immediately. Two days later they said they already gave the money to XXXX XXXX and would not help me or provide his banking information so I can file a claim with his bank for fraud.
I received their legal terms from their website regarding fraud. https : //cash.app/legal/us/en-us/tos VIII. OTHER LEGAL TERMS 1. Recovery of Funds You give us permission to recover amounts you owe by debiting funds available in your Cash App account or any other account you may have with Square. This may involve us making attempts to recover less than the full amount you owe to us. We might contact you or take other legal actions to collect amounts due.
You authorize Square to recover funds from you in accordance with these Service Terms and any other agreement you have with us, including if you owe amounts to us or for reason of fraud or illegal activity.
You authorize Square to debit, charge, setoff against and otherwise recover funds from your Account, your Cash App Balance, any Eligible Bank Account or Eligible Credit Account, any connected Square Account, any Balance ( as defined in the Payment Terms ) or any Reserve ( as defined in the Payment Terms ) if applicable, and any payment instrument, linked bank, depository and other account registered in your Account. Your authorization will remain in full force and effect until the later of closure or termination of your Account, or the disbursement of all funds held on your behalf.
Further, in the event that any attempt to recover funds from you should fail, your authorizations hereunder include your grant to Square of new, original authorizations to recover all or less than all of the amount you owe us or belong to us. You authorize Square to take the above steps without prior notice to you and irrespective of ( i ) whether we have made demand under these Cash Terms, the Payment Terms, the General Terms or any other agreement you have with us ; and ( ii ) whether the obligation is contingent, matured or unmatured. Your authorization hereunder includes all authorizations to take the above steps in complete compliance with the Network Rules and the NACHA Rules ( as defined in the Payment Terms ). You agree that your grant of the authorizations hereunder has the same legal effect as if you had signed a paper containing the same terms.
If Square is unable to recover the funds by these means, Square may attempt to contact you or may take other legal actions to collect the amounts due, to the extent allowed by applicable law.
|
| 08/23/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On XX/XX/XXXX I noticed suspicious activity on my Cash App Visa. I notified Cash App through their app on my mobile and I received an email acknowledging receipt of notification. I later attempted to call an 800 number, which later to learn it was not an official Cash App site. I sent an email to Cash App providing information from the 800 call which the representative asked me to access my personal checking account, an unauthorized payment to XXXX XXXX for {$690.00} was removed from my Cash App Visa, and two attempted withdrawals from my personal checking account declined by my bank, one for {$690.00} and other {$490.00}. My personal bank immediately deactivated my Visa debit card. I have not received a phone call from Cash App. I have only received communication through email. I went against my family and friends advise of filing charges and a complaint. I was asked to allow ten business days for an investigation, which ended XX/XX/XXXX. I received the following emails below post the alleged investigation.
I had to travel for work without a debit card. I am on budget, in bankruptcy, bills not paid, and I had to borrow money. I am still wondering if my mobile is compromised, I removed apps and I limited my use. Cash App has not shown empathy, concern, or compassion to the matter. Cash App continues to dismiss the matter.
Hi XXXXXX, The card network closed your Cash Card dispute claim in your favor.
Date Status Amount Balance After Last Four Card # Type Statement Description XX/XX/XXXX at XXXX CDT Captured {$46.00} {$0.00} XXXX Card Not Present Purchase XXXX * XX/XX/XXXX at XXXX CDT Captured {$59.00} {$990.00} XXXX Card Not Present Purchase XXXX * XX/XX/XXXX at XXXX CDT Captured {$5.00} {$990.00} XXXX Card Not Present Purchase XXXX * The provisional credit previously paid to your Cash App balance is permanent.
We appreciate your patience and cooperation throughout the dispute claim process.
XXXXXXX Cash App Support Hello, Cash App is unable to cancel or refund completed payments. If you would like to recover your funds, please send a request to the recipient : 1. Tap the Activity tab on your Cash App home screen 2. Select the payment in question and tap Request Refund 3. Select a reason and tap Next to complete the request Before sending a payment in the future, we strongly recommend that you : Only send to people you know Verify the recipients name before sending Double-check the spelling of $ Cashtags Double-check the recipients phone number or email for typos To learn more, please visit Cash App Terms of Service. To learn how to further secure your account with safety features, please visit our Help Center.
Best, XXXXXXXX Cash App Support
|
| 04/07/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2021, I tried to purchase a phone case from a company XXXX XXXX XXXX XXXX XXXX that is based in the XXXX. I have made two other purchases from this company in the past without any issues.
I did use a traditional bank to process those though.
I am not sure why, WiFi connection perhaps, but the initial transaction was attempted six times. Each declined.
I also tried to use a third party ( XXXX ) to process the order in an effort to add further protection to my account. This also was declined.
I reached out to CashApp on multiple occasions to ask why, only to get a generic " suspicious activity '' reply. Never did I get anything further from them other than an endless runaround.
After much dialog, and validating their policies, I made another attempt to purchase the case. Again being denied my purchase.
Their policies plainly state : " You can now send or request Cash App payments with friends located in the XXXX.
When you send a payment outside the US, Cash App will convert the payment from USD to GBP based on the mid-market exchange rate at the time the payment is created and your recipient will receive the funds in GBP.
There are no fees to send or request payments with friends in the XXXX. '' From the policies of the vendor I was planning to purchase from, they state : " All prices of our delivery services on the Website are stated in either XXXX, XXXX or XXXX. Shipping terms are associated with your country and include any applicable VAT or sales tax payable. Delivery charges will be calculated during the checkout process. '' And while I have never left the area that I live, they even went so far to say : " This is XXXX with Cash App Support, thank you for reaching out. I understand how important it is for you to resolve this issue. Don't worry about it, I'll be glad to assist you After reviewing your account I would like to share with you the following information.
We currently do not support Cash Card payments, ATM withdrawals, or other Cash App features while in XXXX XXXX, XXXX, the XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, or internationally at this time.
I do not have any new information to provide regarding this issue. Please review the information in our previous emails to understand how to move forward.
For questions or concerns outside of this case, please reply back to me here.
If you have any further questions please let us know, We'll keep an eye on your response.
Warmest regards, XXXX '' This has proven to be the most frustrating issue to get to the bottom of as you can only reach them via email. Which leads you to a new person EVERY SINGLE TIME!
This goes beyond ethical on so many levels!
|
| 04/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
Older American |
|
Company - CashApp XXXX XXXX Primary Problem # 1 - Missing {$200.00} in a series of payments received between Monday ( XX/XX/2020 ) through Wednesday ( XX/XX/2020 ).
Primary Problem # 2 - The CashApp Website provides no phone number to contact them for support and none of the self-help narratives offer a process to resolve this type of problem.
Details : These 30 transfers are the payment activity ( including CANCELED transfers ) during this period : 1. Amount = {$50.00} - XXXX $ XXXX, Monday, XXXX XXXX 2. Amount = {$35.00} - XXXX XXXX XXXX XXXX, Monday XXXX XXXX 3. CANCELED - Amount = {$450.00} - XXXX XXXX XXXX XXXX, Tuesday XXXX XXXX 4. CANCELED - Amount = {$300.00} - XXXX XXXX sent by XXXX XXXX, Tuesday XXXX XXXX 5. Amount - {$100.00} - XXXX XXXX XXXX, Tuesday XXXX XXXX ** CASH-OUT = {$180.00} 6. Amount = {$450.00} - XXXX XXXX XXXX XXXX, Tuesday XXXX XXXX 7. Amount = {$100.00} - XXXX XXXX XXXX XXXX, Tuesday XXXX XXXX 8. Amount = {$38.00} - XXXX XXXX XXXX XXXX, Tuesday XXXX XXXX 9. Amount = {$10.00} - XXXX XXXX XXXX, Tuesday XXXX XXXX 10. Amount = {$50.00} - XXXX XXXX XXXX XXXX, Tuesday XXXX XXXX 11. Amount = {$75.00} - XXXX XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 12. Amount = {$320.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 13. Amount = {$480.00} - XXXX XXXX XXXX, Wednesday XXXX XXXX 14. Amount = {$94.00} - XXXX XXXX XXXX, Wednesday XXXX XXXX 15. Amount = {$66.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 16. Amount = {$100.00} - XXXX XXXX XXXX, Wednesday XXXX XXXX ' 17, Amount = {$200.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 18. CANCELED - Amount = {$50.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 19. CANCELED - Amount = {$50.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 20. CANCELED - Amount = {$50.00} - XXXX XXXX XXXX XXXXXXXX, Wednesday XXXX XXXX 21. CANCELED - Amount = {$50.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 22. CANCELED - Amount = {$50.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 23. CANCELED - Amount = {$50.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 24. CANCELED - Amount = {$300.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 25. Amount = {$120.00} - XXXXXXXX XXXX XXXX, Wednesday XXXX XXXX 26.Amount = {$50.00} - XXXX XXXX XXXX XXXX, Wednesday XXXX XXXX 27. Amount = {$50.00} - XXXX XXXX XXXX, Wednesday XXXX XXXX 28. CANCELED - Amount = {$390.00} - XXXX XXXX XXXX, Wednesday XXXX XXXX 29. CANCELED - Amount = {$390.00} - XXXX XXXX XXXX, Wednesday XXXX XXXX 30. Amount = {$60.00} - XXXX XXXXXXXX XXXX XXXXXXXX, Wednesday XXXX XXXX Total Payments = {$2200.00} Total Showing Available on CashApp for Cash - Out = {$2000.00} TOTAL MISSING - {$200.00}
|
| 11/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Square , Inc.
Attn : Cash Disputes XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX RE : You froze my account without a writ of execution and in violation of XXXX XXXX & XXXX.
To whom it may concern : I am demanding the immediate release of my {$2500.00} balance in my CashApp account. You have frozen the account unlawfully, causing me not to have the funds to purchase essential medicines, pay for utilities, pay for auto insurance, life insurance, other auto expenses and notes and contributed to stress so great that I do not believe that I will survive XXXX more moment. I have advanced XXXX, XXXX, XXXX XXXXtc.
On XXXX, XX/XX/2021, my associate transferred {$2500.00} to my CashApp account and we each transferred a total of {$2.00} into the account for test purposes. From that moment, we have not been able to cashout even {$1.00} and I could not refund the payment to my associate. After frustrating and failed attempts to get answers from your support app and personnel, I received an email yesterday, XX/XX/2021, stating that you had frozen my account due to your receipt of a XXXX filing that asserted I had a secured interest in a debt. I have explained to your personnel why your actions were impermissible, to no avail. Let me list several reasons : o New CA law ( XXXX XXXX ) requires CashApp to exempt the first {$1800.00} in my account from private creditor garnishments, with no need to go to court. You failed to execute that law, freezing my entire account.
o You also violated CCP 704.22, per my explanation of my living expenses that are going unpaid.
o You froze my account pursuant to a mere document from a creditor. That is impermissible under CA law. You must be served with a court-issued writ of execution by the XXXX before you can freeze my account or remove funds from my account. That procedure ensures due process, the accuracy of the creditors claim, etc.
o I have informed you and the creditor that the UCC filing they presented to you is in error, that I have no secured claim with the creditor.
o I have informed the creditor that its errors in the filing and the fact that it forwarded the erroneous document to third-parties to harass and intimidate me are violations of the Fair Debt Collection Practices Act, subjecting it to damages under XXXX of the Act.
o You are participating in an illegal debt collection activity, and have violated multiple laws to seize my money, giving rise to additional violations of the Act by you, as well as the torts of negligence and conversion.
I am demanding the immediate return of my {$2500.00} to prevent further unlawful injury to my family, my business interests and me.
|
| 01/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX my boyfriend sent me {$500.00} to my cash app XX/XX/XXXXXXXX. I no longer have access to the phone number associated with my cash app. I had to create a new cash app account XX/XX/XXXXXXXX to even contact support. I tried to get access my old account via email with cash app support. I verified everything they asked me to verify and was still told that for security reasons my request to access my old account was denied and that the decision is final. I repeatedly asked cash app support what steps I need to take to recieve the money that was sent to my account and to have my ticket escalated to a supervisor. They kept stating there is no additional information and that they would close my support ticket. My boyfriend ( the sender ) also put in multiple support tickets trying to get refunded for the {$500.00} since they would not give me access to my account. He was told that I would have to contact support on this issue and that there is nothing he can do on his end. I read under cash apps terms & conditions that when a peer-to-peer ( P2P ) transaction is initiated cash app can hold the funds until the payment is accepted or refused but not more than 14 days and that after 14 days by law they must return the payment to the sender. So we waited 14 days and then my boyfriend put another support ticket in to see why the funds were not returned to him. Today XX/XX/XXXX he spoke to a cash app rep XXXX who told him that since the payment was accepted he could not recieve his money back and that I would have to try to get the money from my account. I have been reaching out to cash app since XX/XX/XXXX trying to get my money. I am not able to get in my cash app to accept any payments nor cash out the balance in there. Once you recieved money from a sender you no longer have to accept the money it automatically deposits in your cash app. So being that this was not the first time he sent me money the {$500.00} would automatically be deposited in my account. I have a picture on my XX/XX/XXXXXXXX account I know the phone number associated with the account ( I just no longer have that phone number ) I have the same bank card and banking information from the account as well. Cash app is telling me that there is nothing they can do and I can not access my old account. Cash app is telling the sender there is nothing he can do to get the money back. So my {$500.00} is just sitting in the cash app platform and that is not acceptable. I need help accessing my money that was sent to me. I can verify anything you need to know. I have emails from me and the sender reaching out to cash app multiple times trying to get a resolution.
|
| 07/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
A friend of mine sent me {$450.00} through cash app owned by square Inc . This deposit from a friend 's cash app account to mine occurred on XX/XX/2020 When I tried to transfer the money out and into my bank account the same day I had issues and noticed that cash app locked my account due to what they thought was fraudulent activity. I emailed cash app continuously, for days after this, and followed all of their directions which involved uploading a picture of my ID front and back to them along with a picture of my face holding my ID. I tried to get a hold of them on the phone but they do not have anybody that can answer or talk to you.
Sometime around XX/XX/2020 I logged in to find my account was deleted and wiped out and no trace of my old account along with no money. Luckily my friend still have the email that said who she sent money to along with my username. Cash app then said I needed to merge my account and I need to send them all the information I could to merge my old account which isn't showing up at all and my new account that I had to create just to get into cash app.
I would think when you are handling someone's money, good customer service and professionalism is expected.
All I got back from cash app were generated email responses which were all very generic and definitely not from a real person. I contacted the XXXX XXXX XXXX and filed a complaint. I documented everything I needed to on cash app and sent it to the XXXX XXXX XXXX Not even a day later I got a message in the XXXX XXXX XXXX With an attached response from cash app and it appeared yet again to be another generated response. The response was somewhere along the lines of telling me to do the same thing I've already done many times before this which is to verify who I am and send them a list of details about my old account that mysteriously vanished. I did what was asked once more but did not accept their response and wrote in the response to XXXX why I don't accept that response. It has been almost two months and still they refuse to talk to me on the phone they wont refund my money or explain what account my money was transfered to. I don't know if the XXXX XXXX XXXX is doing anything about it but it's been about two weeks since I've heard from them. I can also not get ahold of anyone on the phone at the XXXX XXXX XXXX I was told to call the XXXX XXXX XXXX XXXX XXXX but nobody answers or returns any of my calls and I have left voice mails. I do have a record and screenshots with proof that the money was transferred to my cash app. I just want to know where the money was transferred to and why my account is deleted and I want a full refund.
|
| 10/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 Cash App closed my account with them for no suspected reason. In order for me to use the application furthermore, I had to cash out all remaining funds, unlink my email and phone number and then proceed to make a new account with the same information, in which I did, with the exception of using the same email. I used a different email for the new account in hopes that they may need accessibility to my original email for the previous account in case of re-opening. I did as instructed from their help section on their app. On XX/XX/2020 I received a Cash card merchant refund to the cash card that was associated with the closed account for an unpleasant stay with XXXX. I communicated to an XXXX support ambassador that was assigned to my case prior to XXXX initiating the refund that the card that was used to book the reservation was closed and I had no access to that account. The Ambassador stated that XXXX can only refund the payment to the payment method that was used to book the reservation initially and that the recieving bank should either transfer my funds to my new account or mail me a check of the balance. After she initiated the refund, I contacted Cash App immediately to inform them of what was happening. They gave me one option called a merge and that was unsuccessful. They gave me another option of sending random payments back to recipients from the old account totaling the amount of the XXXX refund and then telling them to forward the funds back to my new account that is accessible. That was unsuccessful. Then they told to have XXXX recall the refund. I reiterated to them that XXXX can not recall the refund as with many other merchants. I reminded them that it is the financial institution 's responsibility to make sure the recipients funds are delivered to them. They said there was nothing they could do, they could not provide me with further information, my account was closed due to violation of their Terms of Service, and I would no longer be able to acccess the account or the funds. When I asked them what would happen to the funds since I can't retrieve them via their end or via XXXX, they did not respond with an answer to my question but instead just kept saying I will not have access to my funds for security reasons. Throughout the emails ( there is no live support ), they kept giving me false hope and the run a round with retrieving my funds. I just want my money. XXXX refunded {$680.00} and out of that, there is {$680.00} as a remaining balance on the card. I have contacted many agencies about this issue in the hopes that someone will help me. I am tired and need my funds.
|
| 11/29/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
I have been docked {$2000.00} from my Cash.App ( Square ) account due to a " reversal '' of a refund that I was granted. I had about {$400.00} in the account as this happened and it is now at a negative {$1600.00}. This has caused me to lose more money and threaten my credit due to missing automatic payments tied to my Cash.App card that were rejected and put in arrears.
Initially, I was grossly overcharged by a bar that I used my Cash.App card, the transaction was supposed to be {$20.00}, but the bar charged me {$2000.00}, then contacted me a few hours after I left and told me about the " accident '' and told me that they are immediately putting in a refund request with whoever processes the payments ( I have proof of the actual refund ticket from the business ). This transaction occurred on XX/XX/XXXX, and the refund occurred on XX/XX/XXXX. and I was eventually refunded.
A month later on XX/XX/XXXX, unbeknownst to me ( and not shown in my cash.app transactions activity ), the company that I was wrongfully charged by supposedly disputed the refund that I was granted. Then, on XX/XX/XXXX, the disputed refund was overturned, and my account was docked {$2000.00} again. Once again, I was not contacted or informed by Cash.App that there was even a dispute on the transaction, nor was it anywhere that was easy for me to access! In fact, I had to contact Cash.App over 10 times before I could even get proof that this even occurred! Then, I asked repeatedly for over 2-3 weeks for more information, and who is responsible for settling the payments between the two since both Cash. App and the company refuse to answer the most simple questions I have so I can figure what is going on.
I have documents from both parties that prove that there is some questionable practices happening on both sides.
A month later on XX/XX/XXXX, unbeknownst to me ( and not shown in my cash.app transactions activity ), the company that I was wrongfully charged by supposedly disputed the refund that I was granted. Then, on XX/XX/XXXX, the disputed refund was overturned, and my account was docked {$2000.00} again. Once again, I was not contacted or informed by Cash.App that there was even a dispute on the transaction, nor was it anywhere that was easy for me to access! In fact, I had to contact Cash.App over 10 times before I could even get proof that this even occurred! Then, I asked repeatedly for over 2-3 weeks for more information, and who is responsible for settling the payments between the two since both Cash. App and the company refuse to answer the most simple questions I have so I can figure what is going on.
|
| 03/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
In XX/XX/XXXX I contacted cash app about a transaction that was put through a few transactions actually that were put through on my card from the XXXX hotel I contacted the XXXX hotel and to find out what these charges are for and they were for things that I do you had no part in extra charges to the room that should not have been there they were very hard to contact and not willing to communicate back with me this is the very beginning of the pandemic so I notified cash app and try to attempt to open up a claim him on that charge and cash app kept giving me the runaround and kept messaging me back in like asking questions about the transaction even though I gave them all the information they needed. In the end they never opened up our claim for the for these charges fast forward to the last few weeks I contacted them again about these charges and they said I didnt contact them within the timeframe if they allow however I sent them an email showing that I didnt contact them regarding the issue and they do not wan na have any part in it I dont wan na hear about it In addition to that Im not able to access some of the statements that are they have online for me and I asked them for a paper copy and they refused to send me a paper copy I just dont know what to do at this point and I would like to have my money back for the transaction I tried to open a claim on and on my follow their rules and I contacted them and they never did it on their end its very hard to contact him because he can only do so by email you can not call them they will not call you they will not contact you or do anything like that and its very very difficult him to fix some thing with them theyre rude and Im noxious and their emails and condescending saying oh so happy to help you like in while Im angry in my messages its a really horrible They confirmed with me last month the charges im disputing After double checking at your account, I can see XXXX THE charged {$120.00} on XX/XX/XXXX at XXXX XXXX CT, {$50.00}, {$25.00} and {$25.00} and {$76.00} on XX/XX/XXXX, more than 60 days ago.
I quoted part of the email message that they sent to me him in XXXX however the previous year in XXXX I contact them multiple times to try to open this claim in every single time I was met with him instructions on how to open the claim even though I told him I want to open a claim and I will call them both for the charges on where it was the score and the reason it was for I even sent them an email from the XXXX hotel Im showing that they were being difficult with me and that I had contacted them to prove that I contacted them them
|
| 08/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
On XX/XX/2020 I was at XXXX trying to withdraw cash it keep telling me I reach my max with draws. I never had this happen so I got on my cash app app an look for the customer service number. At that point I call the number I found. He told me the only way he would be able to fix the issue was for me to go to the app store an download a app call XXXX XXXX or something along the lines of that. So I download it not know in this app was going to give him full control over my app/phone. While on the phone we was talking an I happen to get a beep I look at my phone an see him controlling my app an in my app I look at how much was in my account an it said XXXX. So I went from XXXX to XXXX. He did 4 diff with draws 3 for XXXX an one for XXXX. First 3 account that got the XXXX were all diff then one of those account received the XXXX. I started freaking out an ask him what happen to my money an to just put my money back on my card. He told me not to worry an to hold the line he well be back. He came back to the line an said he was having issues on returning the money an ask me 1st if I had a debit card I could link to my cash app that had XXXX on it I told him no. Then he ask XXXX? I said no ... then he ask me to go to the nearest store an purchase XXXX in XXXX XXXX cards. I told him I dont have any money an I was not doing that. I hung up on him at less 5 times over speaking with these ppl for 2 hours trying to get my money. At one point he even laugh an told me I been scam. Told me reporting it to anyone well do me no good. I contact cash app immediately thru email cause it 2020 an their a company who does not have a live customer service number smh. Waited for a response only to be told alone the line they could not do any form of refund cause someone had access to my account in the past. I ask for them to prove whatever their speaking out an yet to get any proof. After all this I learn going thru XXXX there many many scammer numbers listed as cash app customers service numbers. I also learn this has happen many times to other customers an still yet cash app is doing nothing to protect their customers. I went thru the app request a refund that did no good. I call all the numbers back they keep calling me back on only to learn those number all were text now number an was all disconnected. Am not sure how cash app doesnt feel I dont deserve my money back when the number i found WAS ON MY CASH APP APP. I also have recording on my son phone I can send if need to of them admitting they work for cash app. Why hasn't cash app did anything to PROTECT their customers why does this keep happening
|
| 03/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I am writing because error message not allowing me login access. XX/XX/2021 I emailed cash app support seeking help with a password reset. CashApp failed resolving my login issue. I know about technology. CashApp does not provide the level of customer service I am looking for. I specifically told the company about what my login issue was that my phone was stolen connected with number XXXX and that I am accessing my cashapp with number XXXX. CashApp gave impossible instructions stating " Scroll down and tap Sign Out ''. Why would CashApp tell me to update my phone number on my account when the very reason I contacted their customer service was because I could not log in? This unacceptable technical support is frustrating my plans because I need my money added immediately! I live on skid row DTLA. I get {$100.00} a month from California General Relief " GR ''. I can't afford paying the bank fee on a checking account with XXXX XXXX because of XXXX capitalism in XXXX " economic genocide ''. I am poor financially because of my XXXX XXXX. Four times I reached out to cashapp. I have attached three email attempts that specifically stated the login issue. my failure conversation phone call was with XXXX from XXXX XXXX competed my efforts of resolving my login issue directly with CashApp. XXXX stated that if I dont create a new account then their is nothing that can be done on their in regarding recovering my login. I explained that already new accounts have been created and that is not what I want to do every time I have trouble logging in and that I disagree that the only solution is creating a new account. Further CashApp should not be in business if they can not support the existing customers they have. I specifically stated my account recovery on my app and website was asking to verify the credit card connected with number XXXX stating " please verify card ending in XXXX '', I emailed customer service stating that my phone number XXXX activated with a Mastercard ending in XXXX via email and telephone I asked CashApp why their system would ask me to verify an old credit card on file that is not active? Cashapp 's phone support couldn't answer and agreed that was strange however provided no solutions. CashApps system does not provide specific internal error code messages that would help their phone IT support know which field of information is triggering a lockout on their end. I then began demanding to speak with a developer regarding their technology and account login lock out. Supervisor XXXX disconnected my phone call because I refused her advice of creating a new account.
|
| 08/23/2020 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Hello Someone made two unauthorized charges through CashApp using my Maryland UI Benefit Card in XXXX. One was on XX/XX/XXXX for {$10.00} and initially went unnoticed. The other was on XX/XX/XXXX for {$600.00}. When I saw the {$600.00} I looked into it and requested a refund through the app but all that did was alert the person who made the charge that I wanted them to refund, which they immediately denied. I apologize for the following level of detail but I want to provide you with as much information as possible, in hopes of resolving the issue as fast as possible.
Although this happened in XXXX, I have been trying to resolve the situation ever since, first with the bank through which the card was issued, then the Maryland Department of Unemployment, followed by what seems like endless XXXX searches, trying to hit upon just the right set of search words that finally led me to this site. I have sent emails to show my efforts but received no replies from anyone I reached out to.
Beginning on XXXX I began sending money to an individual I came to know as XXXX, after first communicating with her under the name XXXX. I came in contact with her online and purchased digital, XXXX XXXX with her ( pictures and videos ) on XXXX, XXXX, and XXXX with no issue. We communicated during the time and decided to meet in person on XX/XX/XXXX. In preparation I sent her another {$50.00} on XX/XX/XXXX which she was to use for dinner the next day, which she did. It is my belief that while we were together she took my phone without my knowledge and used it to access the same app and my saved credentials to send herself the {$10.00}, I believe as a test. The meeting took place without incident. Nothing more than meeting up was promised or took place. She suggested meeting up " just to put face to the name. '' Days later on the XXXX a payment was sent to her for {$600.00}. I don't believe she accessed my phone again although it is possible. She came to my house to return a magazine she " inadvertently '' took the day before and came and went while I helped my brother bring a bed into the house. Later I saw the charge and reached out to her and found she blocked me on every platform we'd previously talked. I contacted CashApp about a refund and at that time found out it's only course of resolution was to ask the the individual to send the refund and that unsurprisingly, she denied it. Since then I've had no contact with her in any way. I also reported her account to the owners of the site I first made contact with her, for which they thanked me and to my knowledge, deleted her account.
|
| 04/16/2019 |
No |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
Prior to using Square merchant services I was with XXXX XXXX for my merchant processing.
In the 6 years I was with XXXX, I won over 90 % of chargebacks filed against my company. XXXX provided me with the full card number of the cardholder for each dispute, the name and phone number of the bank handling the dispute, and the means to send me rebuttals to the banks. Now that I am with Square, they refuse to provide me with any of these details, despite Square using XXXX as their own processor.
Since signing up with Square I have lost 100 % of my chargeback disputes, which leads me to believe that Square is not sending the rebuttals and evidence I upload via their online dispute resolution process to the cardholder 's bank. When I called in to square to ask for the bank details for 2 banks handling 2 different disputes on my account, they refused. These disputes amount to over {$2400.00}.
On one dispute I have included signed proof of delivery to the customer dated after her complaint of " product not as described '', which is an impossible complaint to make before receiving merchandise. I also sent an email from this customer who stated she canceled her dispute with her bank and I would be getting my funds returned. Weeks have gone by and the funds have not been returned to my account despite uploading this documentation to Square refuting the customer 's claim.
A second dispute the customer claimed non-delivery of Goods. I provided a signed proof of delivery to the billing address of this customer. I also called the customer who confirmed he had contacted his bank, confirmed receipt of goods and that the dispute had been canceled. Despite providing this documentation to Square, my funds have not been returned.
How I can go from over a 90 % win ratio to a 100 % loss ratio from switching processors is a mystery. The only logical conclusion ( because the way I fight chargebacks is the same now as it was then ) is that Square is mishandling my documentation and not providing it to the cardholder 's bank, allowing the bank to defraud me for thousands of dollars.
Requests for a supervisor by Square were denied. Requests for the cardholder bank contact details were declined. Proof that the documents I submitted to square were delivered to the cardholder 's bank were declined. A request for a callback from a manager/supervisor or the legal team were declined. Square is violating my financial rights and assisting with fraud against my account. They are refusing to provide information that XXXX gives them access to, stating company policy as their reasons.
|
| 10/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
FIRST ISSUE : I transferred {$37.00} to my cashapp on XX/XX/XXXX. My bank, XXXX, sent me a statement reflecting CashApp receiving the transfer of {$37.00}. Cashapp sent me a form letter over and over again each time I contact them.
SECOND ISSUE : I am exhausted with XXXX XXXX since XXXXan Hurricane. I am disturb with your service. My latest issue with XXXX is expired XXXX transfer to another XXXX Account. So, I transferred of {$45.00} to XXXX XXXX XXXX account ( XX/XX/XXXX ). It was my mistake that I transferred funds to an expired XXXX XXXX, should have known. I am puzzle why the transfer complete thru an expired card?? It should have decline the transfer!! XXXX XXXX ( my daughter ) have not using her XXXX card for years. During to request replacement card, XXXX and I spoke to several representative ( s ) decline the replacement card due a damage ( XXXX XXXX XXXX XXXXXXXX XXXX XXXX ), can not see it, rubbed off numbers. Plus, we dont remember were we were living when XXXX XXXX using her XXXX. Now, we are attaching documents the representative ( s ) to confirm our identity! I questioned the information they requested : driver license, lease, utilities bill to get a REPLACEMENT CARD to receive my {$45.00} dollars back.
SECOND ISSUE We lived in XXXX XXXX, FL at time when Dorian Hurricane hit the XXXX Coast. XXXX and I was in the living an hotel to shelter from the hurricane, State Emergency. The whole episode was and is deplorable! First, XXXX XXXX debit my card several times during our visit. I contacted XXXX regarding XXXX XXXX on my account when we check-in XX/XX/XXXX, they submitted late which default my account. You denied me and XXXX XXXX did again. The reservation clerk run my card for {$79.00} and some change, well, she failed to type in the right amount. So, my daughter, XXXX XXXX, paid the {$79.00} same day, hours, seconds. XXXX XXXX failed to credit my funds {$69.00} and change due her ( reservation agent ) error. I contacted XXXX investionate my dispute. I have evidence reflecting her error, XXXX denied my dispute claiming that XXXX XXXX will not give XXXX the information of the transaction. And you know what happens when all those errors do to my account?? It negative all over the place!!!!!!! My work check was debit due XXXX XXXX inept reservation agent, and you allowed all of it. Money was limited due the State Emergency yet, XXXX let them get away with it. I want to get my money back, you dropped the ball. I attaching everything I think you need. Any questions or concerns reply this email or calll me at ( XXXX ) XXXX. Thank you.
|
| 03/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I tried to send {$800.00} to an account on Cash app that I also own. I have always done this every start of the month for a very long time. This time the cash app was responding as if it didn't go through. I did it 2 more times and again not showing up. I tried to log into that account that I was sending to and it was not only not showing up but we couldn't access the account either. I immediately started to correspond to Cash App and this company is so completely comical ( I don't mean this in a good way ) in how they respond. I could only speak to them through email at this point as they had NO phone number for customer service. Each correspondence would take 24 to 48 hours for them to get back to me. I then could not access the account the money was sent to and the way Cash App works it will not let you out of one screen without creating another account. I have all accounts created with all phone or emails attached to them and no matter how I tried to prove my identity then wouldn't help me. The next customer service rep who did respond after waiting 24-48 hours would start the whole process over asking the same canned responses/questions.
I finally had over 60 emails that I printed out after 3 weeks and mailed them direct along with a letter to their corporate headquarters in XXXX XXXX. They received it on XX/XX/XXXX and never responded to me. In the meantime, I kept trying my hardest every day to talk with them or fix the situation and they kept up with the same canned responses and never reading the previous correspondences.
I then filed a complaint with the XXXX last week and then on XX/XX/XXXX they opened up a chat feature on the phone and again same XXXX canned responses and never reading any previous responses and I even offered my credit card info, social security, bank statements etc to prove who I am, at this point I am desperate because I don't know too many people who can live without {$2400.00} dollars and still pay bills.
Then at about XXXX this morning after another long morning of frustration and me again being in tears I go to my computer and on one of the accounts that I kept looking at but never had shown the money mysteriously shows the {$2400.00}. It cost me {$36.00} to access the money instantly. I wasn't going to allow them to have 1 more day of my money nor do I trust them at all!!! I have been having severe anxiety and stress the entire 5 weeks because they were holding my money hostage and with no human interaction to help me get it back or repair the issue.
|
| 07/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash App has froze my account with {$250.00} for 2 months. I received another {$250.00} payment so now there is {$500.00} on Cash app that they will not allow me to access. On XX/XX/XXXX I submitted a request to verify my account so that I can withdraw and deposit bitcoin. XXXX with Cash App support instructed me to upload a selfie of me holding my license and photos of the front and back of my license to a website which she provided the link to. Upon doing so, I was notified that the verification was not accepted. I then contact cash app support on XX/XX/XXXX for assistance. They responded on XX/XX/XXXX indicating that the account was verified in XXXX of XXXX by XXXX and that they have frozen the account until they complete verification. I responded on XX/XX/XXXX requesting the requirements for verification and since then there has been no indication of what is required to unfreeze my account. I have replied to the emails they have sent. I have created new inquiries via the actual cash app. I have sent direct messages via XXXX to cash app support. And I did receive a response from them indicating that someone has my case and will be contacting me and still nothing. I received a payment of {$250.00} on XX/XX/XXXX and have been unable to cash out or use the funds as my account is frozen. I received another payment for {$250.00} on XX/XX/XXXX. Now there is {$500.00} in my account that I can not use. This is the worst customer experience I have ever had in my life. I have cried over and over as this is money that I need to survive. I have had late fees aasessed and all types of financial inconveniences steming from this issue. I explained to them that my cash app account is on my girlfriend 's phone because she manages my household 's finances. She is able to use the cash app as she so chooses as do I. The account itself was not verified by XXXX in XXXX they are simply associating my account with her number which should not be the case. If you are able to open several accounts they should let you know that it will be linked to the initial account that was setup on that phone number. Even if that is the case the verification is for XXXX not for XXXX and I have provided exactly what they asked for. The bank account linked is to XXXX not XXXX the only thing linking anything is merely her phone number. There is no reason to freeze an account based on the same phone number if the name on the account, the name on the bank account, and the verification all line up. This has been an unbelievably frustrating issue.
|
| 12/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Good afternoon, My name is XXXX XXXX. I had an account with Cash App ( which is currently closed ). For nearly 21 months now I have been attempting to cash out {$2400.00} that is rightfully mine. They first claimed I couldn't cash out because that transfer was being disputed by the sender, which happens to be my husband, XXXX XXXX. That is false, and I have sent multiple emails with the history of the transactions. I sent them the information below : " Below are all the transactions that involve {$2400.00} between XXXX XXXX, XXXX XXXX and myself, XXXX XXXX. As you can see, this has been resolved on XX/XX/2018. The {$2400.00} that my husband, XXXX XXXX, sent me, XXXX XXXX on XX/XX/2018 at XXXX XXXX was never disputed. The transaction that was accidentally disputed and resolved by XXXX XXXX is the transaction sent from XXXX XXXX to XXXX XXXX ( unknown date and time because all off $ XXXX history was erased ). Thank you for your time, and if you need anything please let us know.
XX/XX/2018, XXXX XXXX : {$2400.00} from XXXX XXXX $ XXXX to XXXX XXXX $ XXXX -- Web Receipt Identifier : XXXX XX/XX/2018, XXXX XXXX : {$2400.00} from XXXX XXXX $ XXXX to XXXX XXXX $ XXXX -- Web Receipt Identifier : XXXX XX/XX/2018, XXXX XXXX : {$2400.00} from XXXX XXXX $ XXXX to XXXX XXXX $ XXXX -- Web Receipt Identifier : XXXX XX/XX/2018, before XXXX XXXX : {$2400.00} from XXXX XXXX $ XXXX to XXXX XXXX $ XXXX -- - this is the transaction XXXX XXXX accidentally filed a claim on XX/XX/2018, XXXX XXXX : {$2400.00} transaction from XX/XX/2018, XXXX XXXX refunded from XXXX XXXX 's account $ XXXX due to XXXX XXXX 's error in filing a dispute. Web Receipt Identifier : XXXX XX/XX/2018, XXXX AM : Cashapp returns the {$2400.00} back to XXXX XXXX 's account $ mikepavlovich after XXXX XXXX releases the funds back to cashapp after XXXX XXXX worked with XXXX XXXX to cancel the dispute he never filed. The reasoning on the transaction is For XXXX XXXX XXXX : https : XXXX This is where the issue has been resolved between those two individuals. ( I attached a screenshot of this transaction from XXXX XXXX 's account ). '' Cash App would tell me to patiently wait while they investigate the case, then when my patience runs out I reach out to them and they will tell me the case is closed since I did not reach out to them. The transaction between XXXX, my husband, and myself was never in question. I am very exhausted from this situation and am just trying to cash out my {$2400.00}.
|
| 11/21/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On Sunday, XX/XX/2019 I discovered that {$1100.00} was automatically deducted by Square from my XXXX XXXX account. No advanced notice or warning was given to me about a possible deduction.
I called Square on Monday, XX/XX/XXXX and the representative ( XXXX ) informed me that an email was sent to me on XX/XX/XXXX ( by XXXX ) saying that it was because of a negative balance and because of a payment dispute. He forwarded me the original email that was sent to me by XXXX, however, this email did not state any information on which account and no info on a dispute and who did a dispute. I was very surprised and explained to the representative that I do not have any payment disputes listed within my account and he stated that it was because of another account. I also explained that I did not see any payment dispute in my other account. He informed me that he could not give me any other information and I would be required to just wait for an email from square.
The next day, I called again on XX/XX/XXXX and spoke to another representative and wanted to find out information of why this amount was deducted. This representative was also not able to provide me with any information and stated that I should wait for an email from Square.
On XX/XX/XXXX I received an email from Square Recovery stating Weve confirmed that the account XXXX 's XXXX XXXX associated with XXXX is connected to XXXX XXXX XXXX XXXX.
At this point I still do not know why this amount was deducted and they have not responded with any information on any payment disputes. I do have 2 accounts and in both accounts I do not have any payment disputes listed, nor did they offer me any other information or breakdown of why this amount was deducted. They also stated that this investigation is closed.
I also want to state that in my whole time being with Square ( approximately 8 years ), I only had 2 disputes and those were ruled in my favor and after those disputes I never received any other disputes so I do not know what they are talking about. I would like to state further that most of my transactions range in the amount of {$50.00} - {$70.00} for each client so it would be impossible to have a payment dispute of {$1100.00}. I should have the legal right to know what this dispute is all about so that I could respond with an appropriate answer, or that I can further investigate, however, Square refuses to provide me with any information of why they illegally deduct money from my business account.
|
| 09/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My wife 's Cash App account was hacked. Noticed that there was XXXX w/d from her Cash App that was linked to her debit card and ultimately our checking account. I reported the fraud to XXXX XXXX XXXX immediately and my wife reported the fraud to Cash App right away -- same day. Both parties initiated a " dispute '' but months after, I get notification from both parties that they have denied our claim. We have no idea who the money went to, did not participate in the transaction, did not allow anyone access or use of the Cash App account and we did not benefit from the transaction. I tried re-opening the case with XXXX XXXX XXXX and I was denied. I even provided all the screenshots that requested showing I was working with Cash App to resolve and listed on my fax to them that this was complete unauthorized fraud. XXXX XXXX XXXX and Cash App still refuse to assist me. This has been going on for months. XXXX XXXX XXXX reversed provisional credit on XX/XX/2021 and then closed the case again on XX/XX/2021. Both times they closed it for this reason, which is complete false.
As you requested, we completed a re-evaluation of your claim. Our research included the information you provided with your claim, your account history and/or the monthly account statements we sent you. We made this decision because : **The charge was authorized by you or by someone who has permission to use the card or account. If we used documents to resolve your claim, we've included them with this letter. If you have additional information to support your claim, we request that you send it to us in the next 10 business days so we may reopen it.
They will not allow you to reply. You have to call a 877 # that takes an eternity to reach someone. I did once and they asked me to fax proof and I did. Now, I can not reach them by phone as the hold times are so long.
This dispute began back on XX/XX/2021. I reported the fraud the very day the transactions were trying to come through. We were very prompt and complied with all their requests to resolve.
Cash App will not assist and say they are working with our bank. They are not. We attempted to dispute with them also and they do not have anyone you can call. You have to go back and forth for days via email. They are denying the claim without an accurate reason as well and will not assist.
XXXX was stolen from me via Cash App in the amounts of ; XXXX, XXXX, XXXX, XXXX, XXXX I need help with this dispute on either company 's behalf.
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Here is how I have been victimized by XXXX XXXX and Cash App.
I started investing in XXXX in XX/XX/XXXX and started out with {$300.00} then I took a large chunk of my retirement money to invest by buying {$5000.00} thru Cash App on XX/XX/XXXX. This was my first time I've ever invested in XXXX. The investment firm I worked with at the time had assigned me a trading XXXX to step me thru the process of continually buying XXXX thru Cash App every few days. XX/XX/XXXX I bought {$100.00}, then I started withdrawing what I had bought directly to this investment firms wallet address. For 3 days I withdrew all that money I had bought to the investment firms wallet address. Then on XX/XX/XXXX I ended up buying {$1000.00} more of XXXX. Then for 3 more days I withdrew that amount I had bought and sent it to the investment firms wallet address. Then on XX/XX/XXXX I bought another {$5300.00} more of XXXX thru Cash App. This whole time not knowing that my money was going to an investment firm that would never release my profits they had promised me. I came to realize after {$31000.00} was bought in XXXX XXXX Cash App and realized that I've invested all my life savings including my retirement money thru my work was gone, I had nothing left to give. This investment firm had milked me out of all my money and promised me I would be able to transfer my profits of {$310000.00} that had grew in 3 months, not knowing that I could not withdraw my profits because supposedly according to the firm, they could not release my profits without paying an additional {$16000.00}. This went on since XX/XX/XXXX. At that time I felt helpless and did not know what to do. I got scared. I needed my money back. I finally realized I had lost all my money to a fake company that pretended to be legit, but isn't. They had a fake license. Fake ID. Fake website. I needed help. I got scammed!
Kindly find the conversations between me and the scam company attached.
I've never been through this before. So the whole {$34000.00} I lost to a firm that has scammed me out of my money. Found out this investment firm has scammed not just me, but a large number of investors. I thought by investing I would get a big return. Obviously not.
So I'm asking Cash App to please reconsider your decision to refund my money back to my bank account, so I can feel confident and secure about my future. I dont have a future now because all my money is gone. I'm XXXX XXXX XXXX. I have grandkids.
|
| 07/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Company name : Square. inc. ( Squareup ) My ID : XXXX Account name : XXXX I was small business owner planed to provide online divorce service as XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX, Registration # : XXXX.
The business closed by Square. They hold my money without reasonable reason. They said their decision is final will never release my money to me, but refund to customers.
The total stolen my money by Square is {$18000.00}. It's been 4 months already. Today I asked my money again with XXXX. They declined and told me their decision is final they will not release my money to me but they will only can refund.
3 customers ordered for divorce services and paid court filling fees. These money hold by square with no reason. I contact them to release the money but they denied.
I could not process legal service without money. I had to refund them from my own money because Sqaure hold the money. I had not enough money and it is these guys responsibility I used my owned credit card purchase using square to refund money to customers.However, It failed because these square people hold this transaction again.
This square company greatfuly hold my credit card purchase too. And this their good reason to hold this money forever. I found out alot of square small business customers having similar issue. they never release money. and they use these money to but other company ( please XXXX square complain and acquisition ) Right after I complained about the holding. They distinctive my account. There were no record left. All my {$18000.00} was gone. I contacted them so many times then the account appears again. They intentionally tried to get my money because I guess my email account is foreign and it is easy target.
They are holding my money without no reason ( there are no charge back ), dis-active, keep denying because I am sure they discriminate. This is illegal irrational and impossible happen in human world.
I am keep asking my money back since fist day but the customer service is asking me to refund. I know and these square people know I can not refund these money because refund means loss all the money. I already refund them using my owned money to customers. Square know I will never refund.That 's why they are so bravely holding my money and keep use my money to something else.
Help. I need my money back. Business closed. I am personally and financially damaged by square.
|
| 10/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had 16 unauthorized charges from XXXX post to my CashApp card on XX/XX/21 from XXXX XXXX to XXXX XXXX totaling {$2200.00}. There were 9 charges for {$100.00}, there were 5 charges for {$210.00}, there was 1 charge for {$85.00} and the last charge was {$150.00}, completely wiping every last XXXX from my account. I contacted CashApp immediately because these were unauthorized and still showing in pending. They were charged to XXXX in XXXX, MA XXXX miles from me in XXXX, VA while I was sound asleep. CashApp said to contact merchant, and that I had to wait until these charges posted to my account as cleared and paid before I could dispute them. I asked for contact information to contact whomever the charge was and they gave me XXXX XXXX, even though it says " XXXX ''. I said " wasn't that proof it isn't valid, if the company, and phone number and website are all 3 different and there were multiple rapid identical ammounts charged within 6 minutes, didn't all of that SCREAM FRAUD??? '' I asked for contact and account info for where the money was going and they said they could not provide that info to me, that it was against privacy laws. Wait, what? But if its a legit account with Target that info should be public, right? I called the Target in XXXX, MA, where the charges appeared to from in pending and they are already aware of the problem because they've been getting these calls for the last 2 to 3 weeks!!!!!! But nope, they won't issue a statement that they are not holding these funds, and nope they can not provide me with any information about how my card number was compromised on their website. I do not have a XXXX credit card or exclusive member account, but I did buy a xmas tree on XXXX on XX/XX/XXXX and a XXXX XXXX tree the same XXXX website on XX/XX/XXXX. XXXX store manager in XXXX, MA, XXXX, AND the corporate office at the number she gave me to call both acknowledged to me that they know their site has been hacked and that they'dbeen getting these calls for several weeks. They stated they were positive it was a breaxh with CashApp and recommended I delete my CashApp app immediately and stop using it!
Meanwhile, CashApp obviously knows they've been hacked too since this is an repeat of multipleaccounts over several weeks.
Neither company will take responsibility and stop the funds tranafer or release the hold. They both should be held accountable legally.
|
| 06/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2021, I had a conversation via XXXX with a local tattoo artist who was promoting their work. The tattoo artist messaged me and asked what I was looking to have done, explained the appointment process, we agreed on a date and time and he provided me with the address to the tattoo shop. I plugged the address into XXXX XXXX and confirmed that it was a valid address, 9.6 miles from my residence. He advised that there would be a deposit of {$250.00} to book the appointment, which is very common for tattoo shops to require deposits when booking appointments. I provided images of what kind of tattoo I was looking for and he confirmed price and that he would be able to do the work. He provided me with his CashApp username as XXXX XXXX and advised me that once I sent the deposit to let him know so that he could begin sketching the tattoo. I sent the money using my CashApp account and advised him that the money had been sent. He continued messaging me asking questions about the tattoo and if I wanted him to come to my house as he does mobile tattoos also or if I wanted to head to the shop. I advised that I would feel more comfortable heading to the shop. I never heard from him again.
Around XXXX that same evening, I received a direct message from someone on XXXX advising me to not do business with this person because her daughter was just scammed. She advised me that she noticed I had commented on one of the tattoo artists pictures and wanted to reach out to me to warn me that he was a scammer. She mentioned that he provided her daughter with a fictitious address, asked her for a {$100.00} deposit and then never messaged her daughter back once the money was sent.
I reported his XXXX page as fraud, blocked him and reported his CashApp profile as a scam and reported the fraud. XXXX finally shut his account down but it seems his CashApp profile is still active. On XX/XX/2021, I received an e-mail from CashApp advising that the refund request had been declined because there was nothing they could do. CashApp has the ability to see how many times this person has been reported as a scam or fraud and should have shut this account down. CashApp also can see the routing and account information or debit card information as to where the funds are being deposited or cashed out to for this user, yet CashApp seems to not care and allow this type of fraud to continue to happen.
|
| 07/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Im a cash app customer in XXXX Mississippi. On XX/XX/19 a customer paid me by cash app in the amount of {$340.00}. Around XXXX my wife and I had dinner at a local restaurant and spent {$36.00}. This was my only purchase that day. The next morning I awoke to 5 complete different charges from 2 different merchants in a state far from my home that Ive never even visited. My card had not been stolen either as I still have it on me. All 5 transactions were made from gas stations in XXXX Tennessee. Four of the charges where from XXXX XXXX XXXX XXXX. This merchant ran 3 transactions of {$50.00} and 1 transaction of {$49.00} for a total amount of {$190.00}. It says gas above the name XXXX XXXX on the cash app statement but no other information provided. The 5th transaction was from another gas station XXXX also in XXXX Tennessee for the amount of {$50.00}. This the only information I could see or come up with as I started to frantically search for the exact locations and phone numbers but was unsuccessful. I went through the steps of openin tickets of unauthorized transactions on each on and I searched for a customer service phone number for cash app and learned there isnt one. You have to email them and wait on a response. I have got only 2 response with the 1st response 5 hours later was one asking for a list of the names of merchants, the dates and time the transactions occurred and the exact amount of each one. And a reason why I was disputing the charges which was of course fraud/no knowledge. The second response after I emailed the info they told me to provide wasnt as hopeful as they informed me that I needed to contact the merchants and ask them for a refund myself and after they agree the refund initiation could take up to 10 days. Problem is that there is several XXXX gas stations and several XXXX XXXX XXXX stations located in XXXX Tn and there is NO information provided to me on this app of any physical address or phone number which would help me locate these merchants. XXXX XXXX provides the service with Square cash aka cash app so why would they not be able to provide this information for me or track down where my money went and how someone was able to do such without my card or pin. I in trusted my money with cash app and never had a problem before until now. Please help me as I do not know what to do other than take a {$300.00} loss of my money.
|
| 12/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I've been using my XXXX XXXX account everything was working fine as far as sending and receiving money threw with no problem, using cash app. Then suddenly after maybe a month using cash app by linking my XXXX XXXX debit card, things just went left out the blue. The transactions would go threw for like 1 minute then it will just fail, saying for my protection there cancelling the payment and I mean this is over and over every time I do it. It's been doing this for months now, but don't get me wrong after so long not linking my card with cash app it will send 1 payment right threw and it sticks. But soon as I try to make another transfer threw the cash app system its blocking and cancelling any transactions I try to process XXXX my bank tells me there's nothing wrong on there end with my card nor account. And to contact cash app but cash app a tell me to contact my bank when the transactions are failed I know for a fact it's not XXXX XXXX, it's cash app but there telling me it's my bank XXXX cause I've just did a transfer XX/XX/XXXX ,2021and the XXXX $ payment went threw but this is after not linking my XXXX XXXX bank card in like an month, okay the payment sticked it processed and went threw but after like an hour later I tried to send another payment to the reciepent, the payment failed XXXX then I called my bank it's not on there end then I called cash app and there saying it's not them when I'm knowing it's on there end, I really need this fixed own know what's going on with cash app when it comes to me using there system they are constantly closing all my accounts and asking me to very my identity it want let me order an cash card when I use my previous address, it's like whenever I make an cash app with my name which I have made over 30 accounts dew to the fact of them always closing my accounts. Seems like when they see my name on an new cash app they never let me order an cash card never let me add money from any cards I link with them to my cash app account. And after so long of using the new account they finds out I have another account it the blue it's telling me to verify my identity XXXX and what's so crazy I can send my photo ID threw the QR scanner and after the processing of 24hrs to confirm the results they still can't verify its me XXXX own know what's up and why cash app got a bad alert on my name and address but please fix this
|
| 01/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX2020 a payment of XXXX was charged to my cash app for a puppy and shipping of which i never received. I immediately contacted the seller to request my money back and received no response. I contacted cash app support via email and explained the situation that same night cash app support remotely set up a false XXXX XXXX bank account and retrieved another XXXX from my legit bank account. I contacted my bank and canceled my debit card and stopped all payments from cash app moving forward. For the past two months Ive been trying to get my month back from them Ive even filed a dispute with my bank and cash app has refused to respond. However Ive been in constant contact via cash app support which is a complete joke of customer service because all they do is send generic emails saying theyll open a claim i respond with the necessary information then i get an email from a totally different member of cashapp support. Every email comes from a different member and their end verdict is always they understand that its fraud however theyre not gon na give me my money back they told me to contact the seller which I have multiple times and have received no response they can see that at their end but they dont want to give me my money back theyve also told me that the seller didnt complete the necessary steps to except my money yet its proven by my bank to have been taken out of my account the false XXXX XXXX bank account that they set up and again fraudulently stole another {$120.00} from me they tell me theyll open a case I provide the information then another person from cash app support emails me and asked me to provide the information yet again when I tell them that I already provided it and they need to look back in their records then they close the case on me Ive gotten nothing but the runaround from cash app theyve stolen {$1000.00} for me acknowledge it to be fraudulent and yet tell me that theres nothing that they can do about it essentially because theyre the ones who stole my money. This is completely unethical and far customer service its fraud and i want my money back. I have every email thread since XX/XX/XXXX20 cash app has done nothing but dig themselves a hole. Ive already filed a claim with XXXX who told me to escalate it to the federal trade Commissioner and you guys. I honestly just want my money back
|
| 10/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Complaint Details So I received a {$4700.00} direct deposit early Tuesday morning like really really early so I was sleep. When I woke up I had notifications from cash app that I sent some money to someone so I get on my cash app and I have a unauthorized sent payment for my whole {$4700.00} so of course I file a dispute with cash app. They reply and tell me to answer some questions which I did. Fast forward to this morning wed XX/XX/2020 I get a email from cash app saying they are denying my claim because even tho the payment wasnt sent by my device ( and this is the only device I have and the only device I've ever used to access my cash app ) but even tho the payment wasnt sent from device apparently the payment was sent by a device that Has accessed my account before ... .and so they do not have enough evidence to get me my money back ... Wow really if someone hacks your account and you don't have cash in it at the time but you show that you are active on cash app chances are they are either going to stay logged in to your account until u get some money in it or they are going to keep checking the account until u get money in it. I had {$4700.00} stolen out of my account money that I need to take care of my family my kids I mean come on we are going thru a pandemic and cash app denies my dispute and let 's some low life hacker get away with my {$4700.00} that's unbelievable what kinda of company does that. I don't know what I'm going to do now I can't pay my rent or nothing. Oh and if someone hacks your account and they access your account more then once and then send a payment cash app will say that whatever device the hacker used is now a known device and will not help you they will deny your claim even tho they ask you what devices you have used to access your account and in my case my XXXX phone is the only device I have accessed my account with. They still will say the device that isn't yours and you have never used to access your access is a known device. I'm pretty sure they can see the IP address and device I use is completely different from the hackers IP address and device. I have contacted cash app support they didn't help so I have filed a complaint with the XXXX now with the CFPB and next I'm going to file a complaint with my state AG and work my way up cash app chain of command and email the higher ups.
|
| 09/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
While temporarily living in XXXX, NV for a work assignment, I searched for a one month apartment rental on XXXX. Upon finding what I thought to be a suitable place, I contacted the owner of the listing. We then exchanged a number of emails and texts before I submitted an application to rent the place. As the final step in the process, the listing owner asked me to wire {$1400.00} ( cost of the apartment for one month + a deposit ) via CashApp, a peer-to-peer payment platform owned by Square. I sent the money on the evening of XX/XX/2019.
Upon waking up the next morning, the XXXX listing owner let me know that his account was closed and that the payment did not go through. He asked me to send the payment to another account. After a long series of interactions, I agreed to send another {$1000.00}. In the meantime, I reached out to Cash App to see what I could do to recoup the {$1400.00} that I had sent the night before. Minutes after I sent the second payment of {$1000.00}, CashApp informed me that my first payment of {$1400.00} had been cashed out and used to buy Bitcoin. Immediately, I contacted CashApp to stop the second payment of {$1000.00} as it was clear that I was being scammed by the XXXX listing owner.
The CashApp team was not able to stop the payment. The owner of the XXXX listing stopped responding to messages. I contacted my bank ( a major bank ) to dispute the charges. They initially refunded the amounts, but after a month, the bank has denied the claim as of early XX/XX/2019. They state that they have talked to CashApp and that the company " adequately provided the services of transferring money to a merchant. '' They say that they can do nothing more and that I need to contact CashApp.
In the meantime, CashApp has closed my account because with the stated reason that my account is closed because I filed a claim to dispute charges made on the app. So I have absolutely no way of contacting them or any hope of recouping the {$2400.00} that the fraudster stole.
I feel completely powerless and hopeless in this situation, and I'm confused as to how reputable banks and companies like Square/CashApp can continue operating without addressing serious issues of fraud like this. In fact, CashApp has made it impossible for me to contact them because they closed my account. This seems unreasonable and unjust.
|
| 02/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2021 some people who were pretending to be an identify verification company for cash app and XXXX committed fraud using cash app and my bank account. This fraud occurred using Cash app which is a subsidiary of square. The people committing the fraud said that I needed verify my identity by sending money to a person that I know and having them send the money back to me. I sent {$1900.00} to my wife XXXX XXXX, and she sent it back to me to my cash app. The fraudsters asked me to use an application off the XXXX XXXX called XXXX XXXX quick support. This was part of the very detailed process that was described to me by the fraudsters that would help with my identity verification which would also me to use other quick money transaction applications. From an optics standpoint, the money looked like it came back to me from my wife on the cash app platform as it even had my cash app name as the recepient. However, somehow the fraudsters must have a way to manipulate cash app systems because the funds got deposited onto a bank card that was not linked to my wife or my cash app account and still isn't. I reached out to cash app, they do not have any phone support and continued to send me in a circular loop of emails saying " the money went to your bank card '', with me continuing to tell them that it did not. Finally cash app sent a record of the transaction. My bank XXXX reviewed it an pointed out for Cash app that it looked like the money was withdrawn from a XXXX terminal in CA. I live in Ohio and was in Ohio at the time. This was another major indication that fraud had occurred and Cash app at the point really slowed their communications back to me via email, possibly to gather a story to try and explain what another financial institution had pointed out to the. Cash app from my perspective has some liability in this, and is refusing to assist me with the issue that occurred on their money transfer platform. Cash apps website even says they have fraud protection, but when the fraud occurs they are reluctant to help. {$1900.00} is a lot of money to me, and I would think that cash app would be able to refund customers and have some ownership in understanding how fraud is occurring through their systems verses a rehearsed response to affected customers saying " the money went to your bank card, which is not true ''.
|
| 09/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/XXXX i wake up to text messages from cashapp saying my number and email had been unlinked from my cash app account I login re-link my number in my email and I watch them get deleted again as if somebody is logged into my cash app from another device doing mess my phone kept me logged in the cash app so I was able to change it back as as this hacker was actively changing my information as soon as cash apps customer service opened I contacted them they advised that I had activated Face ID for security measures which I had done and the issue was no longer pressed skip to XX/XX/XXXX I had just received a paycheck and the following morning I get similar messages saying my phone number had been disconnected from cash app I login to cash app and see that there had been three separate transactions one for XXXX dollars the second for {$500.00} and the third for XXXX transferred to a XXXX XXXX XXXX account I do not have XXXX XXXX I contact cash app they told me it would be escalated to the security department XX/XX/XXXX I received an email saying that theres not enough information to file a claim and the fraud so I contact XXXX XXXXt and give them the transaction numbers and the amounts and they tell me it goes to another individuals account name XXXX XXXX and that they are freezing the account for fraud and if cash app to contact them they would sort the issue out I contacted cashapp again and told them all of this they then told me yes it is still not enough evidence to open a fraud case and theres nothing they can do and I need to contact local authorities they hang up on me I contacted local authorities local authorities told me I needed to prove that it was fraudulent and all I can get from cash app is saying three transactions to XXXX XXXX I dont have any numbers so police wouldnt follow report because there wasnt enough evidence they told me to contact my bank my bank is telling me theyre not giving me any information until police submit a request and theyre not submitting a request without enough information even start a report cash app then hung up on me again so Im short {$1200.00} after I prove to them that was fraud I even did their jobs and found out who it went to your contact to the other bank the other bank said they would work with my bank cash app to fix the issue but cash app refuses to do anything
|
| 04/17/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Im trying to to get my money back from a company called XXXX XXXX which also owns Cash app. They keep taking money out of my savings account in amount of {$160.00} which was from XX/XX/XXXX to XXXX. They would take out like {$7.00} increments for a total of 24 times. I have tried to email and still no results. Can you help me. Im XXXX XXXX XXXX of XXXX, MO Transactions Scheduled Pending Posted Filter Print Transaction Status Date Description Amount Balance XX/XX/XXXX XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX XXXX PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE XXXX CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS PURCHASE AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX, 2020 XXXX POS XXXX AT CASH APP*XXXX XXXX CA XXXX XXXX XXXX This is a listing of what they kept taking.
XXXX XXXX XXXX XXXX.
XXXX
|
| 05/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
We set up a square account for our business to accept card payments. The square account was set up XX/XX/XXXX. The first payment from a client was XX/XX/XXXX. We has no issues with square transferring our money into our bank account at XXXX XXXXXXXX XXXX. All transfers from square were made the next day into our business checking account. At the end of XX/XX/XXXX we realized the last deposit from square that entered our account was from XX/XX/XXXX. We contacted square to see where our missing XXXX and XX/XX/XXXX deposits were. Square put a hold on our account. They asked us to submit documentation to verify our bank account information. On XX/XX/XXXX we submitted our last three months of bank statements to square from our XXXX XXXXXXXX XXXX account. On XX/XX/XXXX we received an email from square stating our account with them had been deactivated. At that point in time we believed {$31000.00} was being held by square. Square stated in the deactivation email from XX/XX/XXXX that our funds would be transferred in two business dates making that date XX/XX/XXXX. No transfers were received on XX/XX/XXXX. Multiple attempts between XX/XX/XXXX and XX/XX/XXXX were made to square on why it was deactivated and when we would receive our funds. On Monday XX/XX/XXXX we discovered another bank account was linked to our square. It was a XXXX XXXX XXXXXXXX account. We saw that we had {$17000.00} available to transfer into our bank account. We were manually able to re-enter our information for XXXX XXXX. We received a conformation email stating that the account was changed and the {$17000.00} was successfully transferred into our XXXX XXXX account. We never received an email when it was changed from the XXXX XXXX bank to the XXXX XXXX XXXXXXXX. As for the other {$13000.00} it was transferred into the XXXX XXXX XXXXXXXX account on two different instant transfers. All previous transfer were 1 to 2 business days never instant. The first instant transfer was made on XX/XX/XXXX for the amount of {$7900.00} and the second instant transfer being on XX/XX/XXXX for {$5500.00}. Fraudulent claims have been made to XXXX XXXX XXXXXXXX, a police report has been filed, a report with the FBI has been filed and a complaint to the FDIC. No one at square has contacted us back and we continue to make several attempts daily to contact them.
|
| 09/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
{$7200.00} WAS STOLEN FROM MY CASHAPP ACCOUNT ON XX/XX/20. This is money that was stored on my actual Cashapp wallet not from my bank account. I WOKE UP AT XXXX TO A TEXT FROM THIS COMPANY TIME STAMPED AT XXXX THAT MY CASH SECURITY LOCK WAS TURNED OFF. I IMMEDIATELY LOGGED INTO THE APP AND DISCOVERED THAT {$7200.00} WAS STOLEN FROM ME IN THE FORM OF 6 SEPARATE TRANSACTIONS 5 MINUTES AFTER HACKING INTO MY ACCOUNT ( {$2900.00} XXXX, {$2500.00} XXXX, {$500.00} XXXX, {$550.00} XXXX, {$500.00} XXXX, {$250.00} XXXX ). I IMMEDIATELY FILED A COMPLAINT THRU THE APP FOR EACH TRANSACTION. SEVERAL HOURS LATER THAT EMAILED ME BACK ASKING FOR ADDITIONAL INFO WHICH I IMMEDIATELY PROVIDED. THE FOLLOWING BUSINESS DAY, I RECEIVED ANOTHER EMAIL ASKING FOR ADDITIONAL INFO IN WHICH I PROVIDED. I HAVE BEEN TRYING TO REACH OUT TO THIS COMPANY DAY IN AND DAY OUT REGASRDING THE DISPUT PROCESS AND THE STATUS. THE INL RESPONSE I APPEAR TO KEEP GETTING FROM THEM IS WHAT APPEARS TO BE A SYSTEM GENERATED EMAIL CONSTANTLY ASKED ME FOR THE SAME ADDITIONAL INFO OVER AND OVER AGAIN ( I WILL ATTACH A COPY OF THE EMAILS. ) THEY DO NOT HAVE A CONTACT # TO TALK TO AN ACTUAL PERSON AND IT SEEMS AS IF THERE IS NO LIVE PERSON HANDLING EMAILS AS WELL. I TRUSTED THIS COMPANY WITH HANDLING OF MY MONEY AND I AM EXTREMELY UPSET THAT NO ONE HAS REACHED BACK OUT TO ME REGARDING THESE FRAUDULENT CHARGES. HOW CAN YOU AS A COMPANY ALLOW SOMEONE TO MAKE SEVERAL TRANSACTIONS BACK TO BACK TO BACK IMMEDIATELY AFTER HACKING INTO SOMEONES ACCOUNT AND TURNING OFF THERE SECURITY SETTINGS WITHOUT SUSPECTING FRAUD. IN THE EMAIL I RECEIVED BACK FROM THE COMPANY, THEY ASKED ME TO REQUEST A REFUND FROM THE PERSON WHOM IT WAS SENT TO, WHICH I DID AS REQUESTED WITH NO PROGRESS. How do you expect for a thief to refund something that was intentionally stolen. I am a single parent of 4 and I am extremely upset. I do not no this person that the money was sent to, I did not send my money to this person. All of my security setting were turned on, I have an XXXX w/ face recognition therefore I dont no how your company allowed someone to hack into my account from a device thats not even mines and disable my security setting to even be able to steal my money. I just dont understand it, Im irritated, frustrated, I feel violated and I feel like I was robbed
|
| 05/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/20- XXXX XXXX {$3000.00} I had direct deposits on Monday XX/XX/XXXX of about {$4000.00} for my unemployment in MN, {$400.00} and tried to withdraw more money and received a messwger " you reached {$1000.00} daily limit '', the next day Tuesday XXXX XXXX i made a purchase for {$350.00} but was still unable to withdraw funds. On Wed XX/XX/XXXX i still could n't take money out atm so I XXXX Cash Ap support and found website ** https : //cashappcustomerservice.com/ ** And on the website was a # XXXX and when I called they told me they needed to verify my Cash Ap account to lift withdraw limits. I was then told to open support on Cash Ap then download an ap called " Quick Support '' from XXXX XXXX then " add on-XXXX '' both aps logos containing a white circle with blue horizontal arrows. After i downloaded the aps they told me to turn off security lock from settings ( part of verification process ) they then had remote access over my Cash Ap, i watched on my phone as they toggled settings. They linked a XXXX XXXX XXXX account then assured it was Cash Aps bank and part of verification process. He told me I'd be getting a new cash ap card and daily limits would be removed. They told me to hold on then i eventually called that number back XXXX and it was a Text Now #. I tried to log back into my Cash Ap with phone number and was having to type name as if a new account. I used my email and logged in, my phone number XXXX | XXXX | XXXX were all deleted from my account and there was an odd mixture of # 's and letters for email which i didnt have time to write because i was hurrying to reconnect my information before i lost account. I went to email and saw that all {$3000.00} had been deposited into a XXXX XXXX XXXX account and that a card ending with XXXX had been disconnected ( the thief 's card most likely ) i contacted Cash App immediately via support and XXXX, ( case # : XXXX ) I went to the XXXX police station on XXXX XXXX XXXX and I called The FBI - XXXX office. My money was stolen, ( {$3000.00} ) please have it returned to $ XXXX, i have my email and phone reconnected and enabled security lock on my account again so I'm not worried about another theft. Please resolve this issue as soon as possible, this was all the money I have. Thank you - XXXX " XXXX XXXX '' XXXX
|
| 11/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX XXXX. I logged into My Cash App. I havent used it in a while, but I was going to pay someone back for some tickets I had received. I thought I was to send payment to $ XXXX, so I entered XXXX, pay, and $ XXXX user name came up in the choices when I typed in just a few letters. I have not paid this user before, and it did not occur to me that it wasnt him. After I submitted the payment, a few minutes later, I received an email to the address associated with my account, which stated : $ XXXX had collected his payment.
I assumed all was well. The next day, I hear that I was supposed to have paid $ XXXX. I promptly tried to contact the incorrect person who stole my money. This person had to actually select an option to pull the money that was not theirs, into their account. This constitutes fraud. To knowingly take money that is not yours.
The party I was supposed to have paid alerted me that they didnt receive the payment. I then realized the mistake, and paid the correct party. He had mentioned I just needed to contact Cash App and they can cancel the incorrect payment. First, I tried to submit a request to $ XXXX to send my money back, with a note saying I had sent it in error. I received a notification of declined from this stranger. I went to request the payment again, and they have blocked me.
On XX/XX/XXXX, I reached out via email to Cash Apps support listed on the internet. Here is the string of emails we sent back and forth. It is beyond my understanding why Cash Apps would not help me get this money back. If the party that stole it, did so in error, they deserved to be helped, if they did it on purpose and knew all they had to do to get rid of me, was to block me, then that is wrong too!
I know XXXX from Cash Apps customer service, was just telling me what he thought he had to. I honestly believe that Cash Apps owes it to their customers ( me ) to at least reach out to the incorrect party and request that they return the money that they applied to their account in error.
I contacted my own bank where the funds were drawn from to pay CASH APPS ; and they said I had to contact the 3rd party vendor, which is CASH APPS/Square. I was given a XXXX prefixed number ( XXXX ) that took me in a phone tree loop, and I was not able to speak to anyone at that number.
|
| 05/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, my card suddenly stopped working due to unusual activity. I accepted it because I recently joined an XXXX XXXX XXXX and have been placing multiple orders. The people in the group also noted their banks have done the same. I simply reached out To Cash Apps support team via the app and let them know that the card was being used by me and to please unlock the account. On XX/XX/XXXX, I tried to send the balance to my account and kept getting the Cashout failed error. However l, the cashout I did on XX/XX/XXXX was successfully deposited into my account that evening. My boyfriends birthday was the next and I wanted to send him some cash and found that i was still able to send money from my bank account just not My Cash App balance. I also began to follow them on XXXX and saw that I was not the only one with problems accessing the funds on Cash App. On XX/XX/XXXX, I Sent a few messages on XXXX asking them to please look into my account. No response was given. On XX/XX/XXXX, I received an email stating my name on the account did not match my unemployment deposits. I knew that couldn't be right and I sent in the documents asked for the same day. My name did in fact match my deposits. Later that evening I saw on XXXX that someone else received the same exact email word for word and upon further investigation there were dozens of others receiving that email. I also received more deposits to my account form Unemployment ( backpay ) and they successfully were deposit however, I have no access to the funds. I reached out again over the next few days to Cash app via the app, on XXXX in XXXX as well as their direct messages. Cash app does not have live support and is hard to get ahold of. It seems they are sending out automated messages to their clients and not actually addressing the issue. As of Today XX/XX/XXXX, I have {$1900.00} in the account and can not access it. Another deposit should be scheduled soon and there will be more money I can not touch. I have bills to pay and can not send the funds to my linked bank account but Cash app will gladly allow me to add. This is unacceptable as we are in the middle of a pandemic and funds are desperately needed. They advertised using their direct deposit but have however made it difficult for those who decided to use it.
|
| 09/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX @ XXXX this person cashapped me {$500.00}, which I was expecting because we were in a group, she gifted me my {$500.00} as expected along with others. Then on XXXX XXXX I received a notice from Cashapp that stated they were refunding the {$500.00} that was gifted to me over 2 months ago because she filed a dispute. Why? When I received this noticed I contacted my bank XX/XX/XXXX after work about XXXX, I left a message with the customer service explaining the situation, it was late and they were closed but she will put a note in and they will return my call tomorrow morning XX/XX/XXXX, by then cashapp had already started deducting my {$500.00} from my bank account. I tried contacting cashapp as the bank had ask me along with unlinking my bank information until I find out what was going on. Cashapp does not have a number to call for customer service but in their terms and conditions they do. I tried calling all of the different numbers but to no avail, no one answers, one automatically hangs up with a beeping sound, and one talks about military loans and things etc., So I found an email option, I emailed cashapp ( XX/XX/XXXX ) and ask them if they can give me some clarity to what was going on and why they took {$500.00} from my banking account? I then received an email from cashapp stating my account is closed. Also stating after reviewing my transfers of funds they stated I was in violation of their terms. I don't understand that also, I did nothing illegal to have my account closed, I also have {$130.00} in there that now I don't have access to or can't get. I'm confused about this whole cashapp situation and would like for my {$500.00} to be returned because I did not steal it! And would also like to have access to my remaining money in my cashapp account. Cashapp did not contact me at all about anything, ( you would think they would if they said it was a dispute, a dispute consist of more than 1 person ). This transaction ( gift as stated in the memo ) took place over 2 months ago and for them to think it is ok to go into someone account and take their money with no communication whatsoever, and then close your account keeping the money that is in there!! I will be waiting to hear from cashapp so I know how to proceed with this situation. Thank you
|
| 07/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have had a Cash App account since XXXX. It is rare that I have to dispute transactions with it but it seems like since the pandemic, lots of merchants are being downright ruthless, shady, and FRAUDULENT.
Historically, disputes were a pretty seamless process. There's an option in the app to dispute transactions, of course Cash App recommends trying to resolve these disputes with the merchant directly. I have always done that BEFORE contacting Cash App Support.
Recently, I had 3 transactions I needed to dispute for varying reasons. Cash App support has been non-responsive and as such, I am handling these disputes with the CFPB.
2 transactions are from XXXX XXXX XXXX XXXX. I have their mobile app. Several times now I have ordered in the mobile app ( where it charges as soon as you place the order ), and then when I GOT to the restaurant, it was CLOSED. But I had already been charged and the funds have not been refunded. I have had this same issue with XXXX XXXX XXXX XXXX before, but never have I ever been accused by the store manager of lying and making it all up. That's what happened with I tried to handle it directly with the store where the purchase was made. That process was described to Cash App support in vivid detail.
They have simply stopped responding to my messages about those refunds.
The other transaction was for a software purchase I made online. It was made on XX/XX/XXXX at XXXX. I was trying to order a software program called XXXX XXXX XXXX XXXX XXXX ). It was a program that claimed to make the process of mounting XXXX XXXX to a XXXX drive easily. I needed to do this to wipe off an old computer and reinstall the operation system so I could sell it. The purchase was supposed to be for a product key that was supposed to UNLOCK the program from the trial mode to the full version.
The key I was given DID NOT WORK. I emailed their support and they did NOT respond. So I disputed the transaction with Cash App and this time, they did not respond at all. So for clarity, with the XXXXXXXX XXXX XXXX XXXX purchases, they DID respond, but have since stopped responding and my refunds have not been issued. For the XXXX XXXX XXXX purchase, their support has literally not responded AT ALL despite me initiating the dispute process in-app at least 5 times.
|
| 02/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
This issue concerns a Cash App transaction. My daughter and I use Cash App to send money to each other. My Cash App account is linked to my XXXX debit card for a checking account at XXXX XXXX XXXX in Connecticut.
I initiated a transaction to send her {$100.00} on XX/XX/XXXX. I immediately decided to cancel the transaction, and canceled/ reversed it. Cash App labeled the transaction as Reversed.
The {$100.00} was instantly taken out of my checking account at XXXX, and shows there on my bank statement. It was never put back in. Cash App customer service claimed that the money was sent back to XXXX on XXXX XXXX at XXXX XXXX and they should have it. I called XXXX, and they painstakingly went through ALL electronic fund transactions made on the XXXX, XXXX and XXXX. There was no return transaction.
On XX/XX/XXXX, I went to XXXX and submitted an official written claim for the {$100.00} because Cash App still maintained that they had sent the funds. XXXX was kind enough to refund {$100.00} pending their investigation ( I have been a customer there since the XXXX ).
On XX/XX/XXXX, I received a letter from XXXX saying that their investigation had determined that they were not liable for the claim. They took back the {$100.00} they had provisionally given me. In the course of their investigation, they were told by Cash App that the money had already been given to me and was sitting in my Cash App account as a stored balance. ( Again, Cash App had originally said the money went to XXXX ) There is no money stored in my Cash App account. There has never been any money refunded to me. The {$100.00} is in limbo somewhere.
I have repeatedly contacted the Cash App customer support department, and have received the same response from 4 different people : " File a claim with your bank. '' I have told them many times that I already did that. I have asked for them to call me. I have asked for a supervisor to contact me. That has never happened. There is no published telephone number for them.
My advice to others would be 1 ) never make {$100.00} transactions -- they are too common and too difficult to trace ( send {$100.00} instead ) ; 2 ) do not try to reverse a Cash App transaction -- instead, get the other person to initiate a new transaction and send your money back.
|
| 07/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Good day, On XX/XX/2019 at XXXX the company " Cash App '' send me a message stating that a {$500.00} payment to my account was being disputed and that they were removing {$500.00} from my personal checking account. I was not given a warning about the removal or given a chance to protest it or speak on it at all. This was a very troubling moment for me, as I did not know I would be losing {$500.00} with no warning.
I have emailed their support team several time since the incident, but have gotten no real response. There is a automatically generated message that gets sent to me stating that " Hi XXXX, Thanks for contacting Cash Support. We have received your inquiry and will respond within 24 hours. If you have any further information you'd like to provide you can respond directly to this email.
Thank you, Cash Support '' There is no number to call to get in touch with a live person to get help, so I am stuck continuously emailing and getting no real response. When I try to follow up with another email they tell me that my case has been closed because they did not hear from me, but I never received an email from them to respond to. Below, I am including the message I have sent to them several times that includes my case number and all of the details associated with my account that are needed to identify myself and the disputed transaction.
" I have been trying to get help from your team with this issue for over two weeks now. I have received no follow up communication. My case # : XXXX. The transaction described below was refunded from my bank account without warning and I had {$500.00} taken from me from Cash App. I didn't know the transaction was being disputed or that there was any issue at all. This was a very troubling experience for me as i had {$500.00} taken from me without warning. I have emailed several times about this issue, but have not heard anything back. How can this be solved?
My cashtag : XXXX XXXX XXXX Sender : XXXX XXXX Reciver : XXXX XXXX Identifier : # XXXX Date : XX/XX/2019 XXXX '' The files I am attaching to this complaint are all of the messages that have been sent between myself and Cash App. I also sent several messages to them through the app, but they do not provide a paper trail for those message so I do not have them.
|
| 01/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Met a person through reddit who agreed to sell me a game console and games. We agreed to use cashapp as the money transferring service. Upon sending the funds, the person ghosted me and never sent tracking, shipped anything out, refunded me ect. I've contacted cashapp multiple times about the issue in an attempt to get my money refunded. Everytime they give me the same generic excuse. I try to show them info that shows the person in question ghosting me and they say they " don't need that info ''. How can you run a money transfer service and offer no help in regards to getting a persons money back? If the transaction was made on your site and I have proof to show that nothing was received on my end, why would you not investigate the situation in an attempt to retrieve my funds? I marked the transaction as a scam and put in a request to receive my money back. When I called cashapp on the phone to get an idea of how that process works and what exactly they do in order to retrieve the funds, they made it sound as if they had no actual intention of trying to do so. In which case, why include a message stating that your looking into getting my money back upon filing for a refund on the item if that's not actually the intention?
As for dates and times, I initiated the transaction on XX/XX/XXXX. The person was supposed to ship on XX/XX/XXXX. After 2 days of no response, I contact cashapp through chat on XX/XX/XXXX. As stated above, they were no help. Called them as well on either XX/XX/XXXX or XX/XX/XXXX which as I stated above, also amounted to nothing.
The amount in question is for {$95.00} total.
I included screen shots of the conversation with the person as well as my final message to him on the XXXX which he still hasn't replied to. Also showcased his last activity on reddit which was 8 days ago, the same day I sent him the money. This person ran off the second they got paid =/ Included pics as well of my cashapp account " XXXX XXXX' as well as the thiefs cashapp " $ XXXX '' Also showed the refund request which will supposedly be responded to by XX/XX/XXXX but you've already told me on the phone that those are mainly to flag scammers and don't actually help much in getting the money back so not sure what good waiting till that day would do me
|
| 01/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used the payment processor Squareup.com to process payments for my ecommerce businesses in XX/XX/XXXX. I only processed transactions through square on XX/XX/XXXX through XXXX.
On XX/XX/XXXX, I received an email from Squareup informing me that my deposits had been suspended because they needed more information from me, including bank statements, invoices and my web site address to fully verify my account. I was told I could do so in my squareup dashboard.
Before I even had a chance to respond to this inquiry, I received another email on XX/XX/XXXX that my account was being terminated completely due to a pattern of high risk transactions. The email said I would receive the money from my active transactions in the normal pay out time frame, which is one to two business days, At this time there was over {$35000.00} in my account.
After several days of not receiving the funds, I submitted the documents they originally requested. I received an email that I would hear back in two business days. After not hearing from for a week, I made contact with them several times. When I called, I simply received a recording that my active was deactivated and I would get my funds on the date outline in the email. But there was no email with any date, other then the first email which I said I would get my pay out immediately.
In order to bypass the recording, I created a new account to call customer service. The agent was confused about the status of my account and attempted several time to reach the appropriate team. He told me to send another email and they would response by the end of the day, even though I had not hear back for weeks, I am attaching two emails I sent to their customer service, on XX/XX/XXXX and XX/XX/XXXX asking about my funds. This is in addition to numerous emails I sent through their web contact form which I don't have a record of. Finally, today, on XX/XX/XXXX, I received an email from their account services team telling me that they can not reactivate my account. But I wasn't asking for my account to be re-activated I just want the funds that are in it. I replied and told them this, I still have no idea when they plan to release my money. They are currently holding {$23000.00} in active funds and {$10000.00} which are in disputes.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On Friday XX/XX/XXXX I received a text message indicating that my father sent me {$20.00} through Cash App. I clicked on the link to receive the money and it took me to download the app. Once the app was downloaded I went through the process of signing in. at one point it asked me to confirm the card number XXXX. I did not recognize this as the last 4 digits of any of my cards so I chose whatever option was at the bottom of the screen indicating that I was not able to complete this task. The app then took me through the process of what I realized after was creating a new account. After this was completed I went back to the original text I had received to accept the {$20.00} and I was informed that the money was already claimed however the {$20.00} is not in the account I had just created.
When I informed my father of this he confirmed that when he went to send me the money it indicated to him that I already had an account. In the process of setting up the new account it asked me to enter my debit card number, it was through doing this that I realized the " XXXX '' was actually the FIRST 4 digits of my debit card, therefore this also indicates that I already had an account prior to the one I had just set up.
I contacted Cash App that same morning via an online customer support message. I did not receive a message back until the next day, Saturday XX/XX/XXXX. I responded to the message from XXXX and included as much of the information she was requesting as possible. I did not receive another message back until Monday XX/XX/XXXX and that message was from XXXX, asking for similar information. I replied to this email and did not hear back again until yesterday XX/XX/XXXX from yet another person, XXXX, again asking for the same information that I explained in the previous emails that I did not have.
I called Cash App yesterday and spoke with a customer service representative and explained my frustration with the email communication and requested to speak with one person to resolve the issue. She instructed me that I would need to communicate via email for security reasons. I asked to speak with her manager and she was unable to connect me with a manager.
No one is able to provide an answer or explanation as to where the {$20.00} went.
|
| 09/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
2 transactions from Cash App were fraud. A person was impersonating as a social media influencer/to be somebody else who performs reading services which resulted in me losing {$130.00}.
My bank XXXX somewhat tried to dispute the charges but Cashapp barely tried to investigate the matter which resulted in my bank having no choice but to close it out.
I never received the services and my bank advised me to take care of this with Cashapp who refuse reinvestigate and closed out my Cashapp account without prior notice.
Please keep in mind of the following : I have claims against Cashapp for violations of the Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693, et seq., Cashapp unlawfully required a host of information to be provided as a condition precedent of opening or investigating a dispute or resolving a dispute in a consumers favor.
The EFTA requires that a bona fide investigation be conducted once a bare minimum of information is provided by the consumer.
Cashapps error resolution process violates the EFTA by explicitly placing the burden of proving the unauthorized transfer on the consumer ( and denying disputes on grounds that the consumer has not met his or her burden of proving that the transaction was unauthorized ). The EFTA requires the opposite, providing that Cashapp is liable for allegedly unauthorized disputes where Defendants can not show that the transaction was in fact authorized.
cash app error resolution process also violates the EFTA because it deny claims without providing any explanation or providing to the consumer the documents Cashapp reviewed during the investigation. Both an explanation of the denial and a notice of the right to request these materials are required under the statute.
The EFTA places sharp limitations on consumer liability for unauthorized transactions. For example, If the consumer notifies the financial institution within two business days after learning of the loss or theft of the access device, the consumers liability shall not exceed the lesser of {$50.00} or the amount of unauthorized transfers that occur before notice to the financial institution.. 12 CFR Sec. 1005.6 ( Liability of consumer for unauthorized transfers ). See, 15 U.S. Code 1693g ( Consumer liability ).
20
|
| 08/31/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
|
|
Web |
|
|
I was selling an XXXX XXXX XXXX XXXX on the XXXX XXXX on XXXX about three weeks ago. I submitted the condition of the phone, the name of the phone and the asking price for the phone. One particular consumer submitted interest in the phone and stated that he wanted to purchase it. Upon further conversation through XXXX, we both agreed on the details for the purchase of the phone, which was {$700.00} USD and that once the consumer submitted his address to where the phone was to be shipped to, I would then take the phone to the XXXX XXXX XXXX XXXX, have it mailed off and then submit a photo copy of the receipt and tracking number to the Cash App Center to have my funds submitted to my account. I held up EVERY aspect of my side of the commitment to the selling and delivery of the phone and I have yet to this day, received any money for my phone. I received an email from Cash App stating that they have submitted money to my account and I HAVE NOT RECEIVED ANY FUNDS! Further more, Cash App then stated that the reason for the delay of my not receiving any money was due to the fact that the denomination of money was too low for me to receive any money. So then Cash App claimed to have gotten in touch with the buyer of the phone and to inform him of this problem and that the buyer would need to submit at least {$500.00} more USD in order for me to receive any money. I was then told that the buyer had done so and submitted the extra money requested and required for me to receive any money. Then I was told that I needed to refund the extra {$500.00} USD back to the buyer of the phone in order to receive the original {$700.00} USD. I have never received NOT ONE SINGLE PENNY OF ANY MONEY AT ALL! And now I have been threatened by the buyer and Cash App about this ordeal and told that I would be sued and sent to prison for this. I have also received a threat by email from what was supposed to be the FBI, stated that I need to relinquish the funds or be sent to prison. I truly believe that this is all a fraudulent attempt at obtaining a free phone from me and that the whole ordeal was fraudulent! I believe that the Cash-App statements are false and that the FBI emails are false. I don't know how to go about proving this and need help in this matter.
|
| 11/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On XXXX at XXXX there was a charge from my Cash App card for XXXX that o did not make or authorize and at XXXX another unauthorized payment was taken from my account for XXXX. Both unauthorized usage went to XXXX Store in XXXX, Texas. I tried reaching the merchant by phone but they only have a chat support service. I did the consumer chat service and explained why I was calling they told me that they show no charges for the money I reported was to XXXX Store. I called Cash App again and reported what the merchant told me. Cash App sent me a long list of things that I needed to file with them for my case. I promptly fill out their needed information and sent it to them completed. That was done on XXXX, now today XXXX they sent me another long list which asking if I filed a police report. I did contact the police here in XXXX, Texas where I live and filed a report but Cash App wanted a copy of the report in full detail sent to them also. The police told me that they have never heard of a company request for a copy of a report sent to them. But the policeman gave me his name, badge number and phone number and me to give Cash App this information and they could call him and hell give them the information they need about the report. But I cant reach Cash App to give them the answer to what the policeman told me because a recording from each time I called says that they have a high volume of calls and to request a call back to the number I dialed from. Well I did that and they did call and asked me what problems I was having. I told them about what was happening and I wanted an update on the case I file with them concerning my money missing from my Cash App account but the phone went silent and I got no response from them after asking was they still there 3 times I hung up. Social Security is all I get and to have this money fraudulently and unauthorized taken from me is very serious, they took all of the XXXX cents I deposited in my Cash App account and now they seem to be ignoring me or sending me more questions about why I need to fill out more paperwork. I need help retaining my money back from my Cash App Visa Card. I have a medical trip out of State and that money is needed badly for this medical trip. Please help me.
|
| 07/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I tried to switch back to my original debit card through the Square Cash app multiple times ( I would get an error message that I was only allowed to fund from one particular debit card ). My account was then frozen because of an issue with their platform and no fault of my own. I ended up having to verify my identity, which I did. I was told to wait 24 hours, but ended up having to wait a full 2 weeks since my account was frozen after following up on XXXX and XXXX as they were ignoring my emails.
When they did reply with an email, it was a generic response that had nothing to do with the issue at hand ( about adding funds to the account, which was not the issue ) They replied with the following email : " Hello, Thank you for reaching out. We are writing to inform you that your Cash account has been closed and is no longer able to send or receive payments.
Reasons for this decision may include your account history, transaction disputes, or other possible violations of the Cash Terms of Service.
If you need to Cash Out your stored balance, you may link a new card or bank account. Additionally, you may re-link a card or bank account previously used with your Cash account.
Within the app : Open the Cash App and tap the dollar amount at the top of the screen.
Tap Cash Out > Confirm Cash Out.
Once you have cashed out the balance, it will deposit within 1-3 business days.
Unfortunately, we can not provide further details regarding this decision, which is final. We appreciate your understanding.
Best regards, XXXX | Cash Support '' I didn't violate any terms of service, nor did I dispute any transactions. The only thing I've done is try to switch my debit card back to my original bank. When attempting to withdraw funds as suggested in the previous email, an error messages shows up and says that the transaction can not be completed. Like all the other times that I've had to contact the Support team, I've been lied to and things occur on an entirely unreasonable timeline and the customer service was either poor or did not exist. Their own timelines were never met, and they never addressed the issues on their platform.
They then closed my account with no explanation given with the most generic message available.
|
| 03/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
1. Interested in purchasing cryptocurrency. CashApp based in XXXX XXXX, CA ADVERTISED ease of buying Bitcoin, as well as transferring the cryptocurrency to others or your own wallet for free. 2. WAS easiest method I have found to buy Bitcoin, true. Starting XXXX, added {$250.00} to CashApp, and continued adding $ and buying BTC over the next couple months, worked GREAT, SUPER HAPPY. XXXX. NOT TRUE was that you could transfer the BTC out whenever/wherever you liked. 4. CashApp REALLY wants you to keep 'your ' Bitcoin with them, NOT transfer it out. When you try to transfer BTC, they block you from doing so. ( DO NOT SAY any message like that, just that the 'transfer failed '. IT DIDN'T 'FAIL ', CASHAPP BLOCKED IT. ). 4. When you ask why they blocked transfer, they cancel your account. 5.They offer no explanations, do not answer direct questions in support forums, whether email or chat, and have NO phone contact. 6.So, instead of transferring MY BITCOIN to MY WALLET, I had to sell MY BTC in order to transfer it out of the closed CashApp account back to my bank account. ( XXXX cashed BTC out. ) 7. When I went to transfer the cash balance ( {$3000.00} total ) back to my original back account, I was limited ( by Florida statutes CashApp said ) to only {$3000.00} per week, or something. OnXX/XX/XXXX, I transferred {$2500.00} back to the bank account successfully ( after a week or so to show up ). 8. Then when I went to transfer the remaining {$580.00} balance, CashApp blocked me doing so,. ( AGAIN, there is NO explanation given when the app does so, it just 'does n't work ' ) .9. After contacting CashApp support, they declared my account THEY TOOK ALL MY MONEY FROM was somehow 'fraudulent ', and they were demanding I link ANOTHER ACCOUNT to them in order to transfer out the remaining {$580.00} OF MY MONEY. 10. GIVEN how they had lied to me, and were trying to steal my money, I wrote back that there was NO WAY I was going to link a new account to them, and to either send it back to the bank account they were very happy to take it from, or issue me a paper check for the {$580.00}, but NO WAY I was linking a new account to those lying snakes. They did NOT answer that email or any subsequent emails telling them the same fact.
|
| 05/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
So i applied for my stimulus check and the irs accepting it and i used my Cashapp routing and account info for direct deposit. The irs web portal says my direct deposit was scheduled to be deposited in my Cashapp account XX/XX/2020 and as of today XX/XX/2020 i still have not recieved it. Ive reached out to Cashapp via email only to get automated responses which were of no help at all, also direct messaged and tweeted on their page Cashapp and Cashapp support via XXXX, and i get responses from their so called support but nothing that helps or even them tryin to do anything bout it. Ive also been researching this and this seems to be only Cashapp customers hvn this same issue and also not getting any help at all from Cashapp to resolve it. People are saying their account numbers changing overnight with their cashapp accounts that they dont ask for or do themselves. And i also found out that Cashapps app says they use XXXX XXXX for their accounts and cards they send out to people but the stimulus direct deposits are not goin through that bank, theyre bein deposited into XXXX XXXX XXXX to Cashapp. And i was also supposed to be mailed another card a week or so ago but the card never arrived even tho cashapp app says it did, and when i reported it lost and requested for a new card, they say they can not send me another, yet, my stimulus direct deposit is supposed to go to that account and card. It doesnt add up and seems like cashapp is withholding my stimulus money and thousands of other ppls money or theyre just flat out stealing it. Either way its not right and alot of ppl hve lost their homes due to this, myself being one of those ppl. From what i understand, cashapp has 5 business days to deposit money or they start recieving fines, well, its been way longer than 5 business days. I just want my money and for cashapp to release everyone elses money theyre holding or for something to be done about it some other way. Im so irritated with dealing with Cashapps XXXX and almost ready to go to the darker side of the web and spend a lil money and let a hacker get my money bck for me, but im trying to do this the legal and right way first. Plse help. Ill provide whatever info yall request of me that i hve if it helps. Ty.
|
| 05/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
At about XXXX on XX/XX/2020, I was trying to sign into my XXXX account and I was unable too, after several attempts I was unsuccessful, it then dawned on me someone had gained access to my email and changed the password, I was able to successfully retrieve my email address and change the password, once I fully gained access to my email, I then recalled i had received a text message earlier in the day stating my phone number had been disassociated with my cashtag, I never paid attention to the text message, I had assumed it was junk text, however, due to the incident with my email i immediately login to my bank account, and to my surprise, a total of {$6000.00} had been withdrawn from my account, a transaction not authorized by me.
I immediately started looking for a phone number to contact cashapp, to my dismay they do not have a phone number and the only way I could contact them was via email, i proceed to send an email to cashapp right away making them aware of the fraud and i was no longer in control of my chashtag, the next day I was hoping to have received a response from cashapp since the issue in question has to do with fraud, being a financial company I expected issue like this will be treated with high priority, cashapp finally responded 24hrs later, in the time it took them to respond, I had someone send me {$470.00} to my cashtag account, this was after I reported the incident already to cashapp.
the email from cashapp ( XXXX : ref ) asked me to provide some information, which I did, I waited for another week and contacted cashapp again requesting for an update, to my surprise cashapp claimed from their investigation, I gave my cashapp information to a 3rd party ( which i never did ) and there was nothing they could do about missing funds, and my best option was to dispute it with my bank, I sent a response back to cashapp requesting to know what happened to the {$470.00} that was sent to me after i had already reported the fraud, their response was the money is lost, and there was nothing they could do about it.
I'm attaching evidence to show proof my email was hacked, also proof of funds taken from my bank account, finally additional funds sent to my cashapp account after I reported the fraud
|
| 08/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I recently had fraud done to my acct. I purchase 2 XXXX. the first on a web site call XXXX XXXX {$150.00} XX/XX/2020 & the other off XXXX XXXX {$130.00} XX/XX/2020. Cash app states on there portal that if we detect fraud being done to contact them immediately. I did everything they asked me to do even requested the refund from the 2 people who I made the purchase with. The first guy he never responded leaving the acct in refund status and the other guy decline immediately. I sent all supporting documentation to cash app only to get the run around. I then tried to dispute the charges with my bank only for them to tell me they do not assist with 3rd party payers. I then contact each web site I purchase the items off. XXXX XXXX & XXXX XXXX. let go said they do not assist with refunds and offer up said because I used a 3rd party payer they can not assist me. I then contact Cash App through the portal. After numerous email back & forth I finally asked for manager to speak to the rep by pass the question and gave me am automated response. I have all email trails to support this as well. I have been going back an forth with different reps only to get the same responses. I am out of {$280.00}. Someone is responsible for this. Cash app ask for SS # and a physical address. They need to go after the people who committed this crime. I know if this was my bank they would have refunded the money and went after the people who did this. I need help in this matter. So far I have did a police report, contact XXXX, XXXX, XXXX, XXXX XXXX, & XXXX XXXX. I wish I did my homework before using the app. I know they created this for a good purpose but there are people making it bad and nothing being done about it. I feel they are supporting the crime because the accounts are still active and running. This is not right and something needs to be done. Due to all the bad reviews I have seen on different web sites I have unlinked and deactivated the account at this time due to people have money disappearing out there acct. I can't chance loosing money. I work hard for my money and for them to allow this behavior and not crack down. I think it need to be shut down for this reason. Please let me know how I can go about getting my money back.
|
| 01/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020, a friend ( XXXX XXXX ) asked if I would accept a transfer of {$100.00} from his friend ( XXXX XXXX ) then withdraw the funds using my CashApp card and give {$100.00} cash to XXXX. I saw no reason to object and completed the transaction as described. On XX/XX/2020 XXXX asked me to do the same, and so a second transaction for {$100.00} was completed.
A week or more later, I was informed by CashApp that the sender had filed a dispute with his credit card issuer and that CashApp had issued a " refund '' to XXXX with no authorization from me. What's more, because there were no funds in my CashApp account, CashApp helped itself to funds in my linked checking account with XXXX. All of this was done without my knowledge or authorization. Again, the sender disputed the transactions initiated from his account ( CashApp has refused any further information on the nature of the dispute ) and requested a refund, which CashApp issued with no due diligence, no inquiry, no notice, no permission.
I now suspect a scam with my friend XXXX ( and arguably CashApp ) a willing participant. XXXX first feigned surprise and assured me he would sort it out immediately. He then assured me that a mistake had been made, that XXXX did not intend to dispute the transaction and that somehow in trying to correct his mistake, XXXX had accidentally disputed the second transaction. This sort of chaotic response is typical. Next, when I pressed for an update, I was cast as the wrongdoer and XXXX ( who ended up with the money! ) cast as the victim. Again, familiar patterns of behavior. It's XX/XX/XXXX and no one is working to recover my {$200.00}. XXXX initiated the scam. XXXX has the money but has no connection with CashApp and no longer returns my phone calls. CashApp accepts no responsibility. They are hostile, insisting that I should work this out with the sender. I have no way to contact the sender and CashApp refuses any further assistance, and offers veiled threats of account closure for troublemakers like me.
Clearly, I need to choose better friends but where was my miscalculation of risk? It seems my expectation that CashApp would take reasonable steps to protect my interests when handling my funds was ill-founded.
|
| 08/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2019 I have moved money ($XXXX) from my cash app account to my linked bank account. Since I used cash app's instant deposit I paid the fee ($XXXX) so I only received XXXX, which was fine. Two weeks later on XX/XX/2019 XXXX was removed from my linked bank account by cash app without my knowledge or authorization. XXXX of my money was now missing. It was taken out of my linked bank account and was not returned or found in my cash app account. I got in touch with cash app support to report the issue in hopes to get my money back. I have been transferred to numerous amounts of people who did not understand this issue and kept telling me that the money was successfully put into my account on XXXX XXXX disregarding the problem that the money was taken out of my account two weeks later and I no longer have my money. When I emailed cash app support that understood my situation, instead of helping me they kept telling me to go to my bank. They told me that I had to dispute the transaction with my bank. I kept going to my bank and they told me they could not help me because cash app removed the money. Finally, my bank disputed the transaction in hopes cash app would help me. The bank followed through with the investigation and confirmed that cash app has rejected the payment of XXXX on XXXX XXXX and reversed the payment on XXXX XXXX. However, I never got my money back in cash app. When I informed a cash app support member of the situation they asked for screenshots and continued to tell me that the money was put into my account on XXXX XXXX disregarding once again the real issue. When I spoke to someone else they informed me that cash app has no record of this amount being taken out of my account on XXXX XXXX and they continue to tell me to speak to my bank. If my bank was able to figure out that cash app rejected and returned my money, then cash app has that information too and is unwilling to give me my money back. This has been going on for the past three months. I have attached the string of emails from cash app and myself, I also provided the information from my bank, and the screenshot from my statement showing on XXXX XXXX cash app took XXXX out of my account. Please review all of the attachments.
|
| 12/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received a text from my financial institute, telling me that I made a purchase from a department store. I called my bank to dispute the purchase. The bank told me that I needed to call the instatute that approved the payment. I called the number to XXXX, that was listed on the web. The repesenitive listen to my store, then told me that yes, there is some fragilant activity on my account, and they need to save my finacial account. the impersonator then told me to down load a app on my cell phone in order to open up a security app, which I found out later was a XXXX app, that allows one to come in and see everything on your desk top. They then had me to open up my banking account. Explaining that I needed to protect my money, so they needed to transfer my money to a safe area, until they find out what happened, so that the hacker could not get to any more funds. they then asked if I had a cash app or any way to transfer money. they noticed the cash app, and had me open it. they then transfered all of my money from all of my banking accounts into the cash app, then sent it to other institutions, and cards.. by then my son had called me, they told me do not answer, because this would mess up the process, and my money would get lost. My son texted me though and told me that all of his money had dissapeared out of his account. then I knew something was not right. I immediately hung the phone up. I called the bank and they told me that yes, all of my money was transfered They also said that there was nothing they cold do because they are not affiliated with cash appI contacted CASH APP via email. They said that they will get back to me within in ten days, time enough to investigate. At this point, I don't even know if this was cash app that I was emailing, because I think that the XX/XX/XXXX impersonator got all of my information off of my phone and hacked my emails, intercepting my emails.
I went on my cash app account to see what was going on. the transfers were still there as cashed out. I have not heard anything else as of yet.
I have a police report, I have reported this matter to the Federal Trade commission.
I have pics, however, I can not send them right now. My phone will not up load them.
|
| 10/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/XXXX I contacted Cashapp via their chat support through their app. I submitted a dispute for a hotel stay I booked, but had to leave and did not stay because of the condition the room was in. The room advertised was not the room I was put in, was infested with roaches, and was under construction. XXXX XXXX, XXXX XXXX XXXX FL. I explained this in the dispute form. Since then I have asked 10 different dates for a status of the dispute, eight of those ten times I received auto responses stating they have escalated my dispute. Those dates are XXXX. The dates on XX/XX/XXXX are correct twice that day they said they escalated my dispute. On XX/XX/XXXX however prior to XX/XX/XXXX I received an email stating my case was closed because a response was provided or they have not heard from me in three business days.
Lets back up a second, first they did not inform me this would go beyond the ten days for resolution, so they did state they had 45 days, yes that is true my 20 years of banking I do know that, however they did not offer or say they would provide me provisional credit for the time being. Correct me if I am wrong but does not REG EE state an institution can go beyond the 10 days I think it is to 45 days provided they offer provisional credit to the customer? I have no such offer. They have still not resolved this and all I got is auto responses most of the time, responses from real agents but you can only communicate through chat. It takes two hours for them to respond, by then I am off to something else, by the time I read the message they left the chat box having me to start all over again. Their practices should definitely be reviewed, I know for a fact they should be in violation of federal regulations. Finally they responded with the response provided from the merchant citing, " the hold off debit card was removed, so we ( we being cashapp ) are not sure what is the issue? '' How about that was never my issue to begin with, how about they read the dispute and know what it is the process they have in place. If I am able to upload the chat box conversation just be prepared to be mortified on how they handle these disputes.
The Cashapp reference number associated with my claim is XXXX
|
| 11/11/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/20 I was transferring through my Cash App account {$500.00} from my XXXX XXXX account into my own Cash App account. After doing so the money never showed up into my cash app account. I then realized my money didn't go to my own account, but instead went into another person 's account. I immediately canceled the transaction, tried to call cash app ( the number is an automated system that refers to an email ) sent a support message to cash app through their help section of the app. I received an email confirming my cancellation request. I sent a help ticket to XXXX requesting a stop on the transfer. XXXX said they couldn't do anything until the transaction was no longer pending. I sent 2 more messages with no response to cash app. Finally, after the transaction posted and the transfer was complete cash app emailed me saying they know it's not the response I hoped for, but since the transaction is now complete they couldn't help me. Nevermind that the money was transferred unauthorized to a stranger 's account, nevermind I contacted them immediately, and I canceled the transaction. I requested a telephone number to speak with a person, and all they've done is email me saying they can't/wo n't help me. I filed a formal dispute through XXXX and am still waiting to hear from a manager. XXXX originally told me no they wouldn't help me because it wasn't completely unauthorized and that I'd have to go to cash app, but then I asked about being covered under the EFTA because I noticed the ERROR and contacted both XXXX and Cash App immediately and tried everything in my power to correct it, they sent me a form to fill out. Under Regulation E the EFTA States that '' if a consumer notifies an institution that an error involving an EFT has occurred, the institution must investigate and resolve the claim within specified deadlines. Errors covered by this requirement include unauthorized EFTs, incorrect EFTs, and the omission from an account statement of an EFT that should have been included. '' I'm getting no help on resolving this issue. My {$500.00} is in someone else 's account, and cash app is neither reversing the transaction to my XXXX account or to my cash app account. Please help me. Thank you
|
| 07/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I made an instant Cash App Cash Out Transaction on XX/XX/2020 for my entire cash app balance, which was {$15000.00}, to my new bank account, and was assured that the withdrawal should be completed in 1-3 business days. After waiting 3 days and verifying that all the information was correct, I still had not received my funds. I contacted Cash App support and they refunded me my instant deposit fee of about XXXX XXXX but told me to continue waiting as my remaining funds still had not settle in my account, after reaching out to my bank they told me they received an alert from CashApp saying the funds were to be debited, but they were never released to them, my bank is with XXXX and I have never had any problems receiving money with them before. I reached back out to the Cash App support team and they sent me the XXXX Transaction Details, and instructed me to give XXXX the retrieval reference #, which I did, and XXXX escalated my case to their HQ, which has now informed me that the XXXX Transaction Details that Cash App support gave me is actually insufficient information, and XXXX is not able to locate my funds with that reference number, instead they are asking me for a # that should be recognizable by MasterCard, as the transaction was made on the XXXX ( XXXX ) issuer network, and they have convinced me that there was some kind of error made there. Both Cash App and XXXX use XXXX Debit cards so im confused as to what involvement XXXX might have, but at this point, almost two weeks later, I have received no viable response from Cash App as to what to do next. I was told by multiple Cash App agents that my case had been escalated, but still have not received any follow up. It seems as though it is impossible to speak to anybody over the phone and this entire situation as easily been one of the worst experiences of my life. I have desperately tried reaching out to Square HQ, XXXX XXXX, XXXX, XXXX XXXX XXXX, literally every company I know thats involved w/ Cash App to try to get to the bottom of this situation as I do not know who else to seek help from. To make matters worse, my Cash App account was closed about 3-4 days after my cash out but the funds never even hit my account!!
|
| 11/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hello, On XX/XX/2021, I received a cash app payment from my daughter in the amount of {$200.00}. I decided to cash out the funds back to my bank account. I also sent a {$20.00} donation to a friend as a donation for a food purchase for a family who lost their mom on yesterday. This morning neither transaction was showing in the Cash App.
I also use this same platform to invest in stocks. Because my transactions from XX/XX/2021 still weren't showing, I checked my stocks and found that 94 % of my money was gone and the stocks selected for my investments were no longer showing on the platform, i.e., XXXX XXXX, XXXX, etc. On XX/XX/XXXX, I had a balance just over {$4100.00}. Today ( XX/XX/XXXX ), I have less than {$200.00}. I checked my stocks on the stock exchange to determine what happened in the market and found that there were no significant losses. Yet, my money is gone. In addition, the site does not show what my stock investments are, but does show my total invested amount and current balance as of the close of yesterday. I also make bi-weekly purchases for certain stocks, and those are not showing in my history. Ironically, there is a Bitcoin balance of {$92.00}, and I have never purchased Bitcoin.
I can only assume that I have been hacked because nothing else makes sense. I did take photos of what is currently showing on the screen at different intervals during the day for XX/XX/2021. However, the site was showing balances for a timetable for today for afternoon transactions and yet it was only XXXX XXXX. when I checked my account balances this morning. I submitted an inquiry and was told someone would be in touch within 2 hours. I have not received a follow-up but in the interim I wanted this information regarding this scam to be published immediately. I realize there is risk when investing in the stock market. However, I have been participating for quite some time and understand the risks. I have lost a few dollars here and there, and that's to be expected. However, I am positive that I have been scammed because I don't show any significant losses on yesterday for my selected stocks.
Any assistance you can provide is greatly appreciated.
Best regards, XXXX XXXX
|
| 04/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Throughout the months of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I was receiving payments from a friends. I had allowed this friend to borrow money and he was using his XXXX XXXX, which he had linked to his Cash App to send me money directly to my Cash App as repayment for the loan. On XX/XX/2018, however, I recevied a notification that this person, whose username is " XXXX '' on Cash App filed a dispute with their XXXX XXXX and that those funds would be refunded to him. On that day, I had several payments taken out of my account and returned to him, totaling {$3100.00}. After talking to him, he claimed he had no idea what was going on. We tried to resolve it but then, on XX/XX/2018, I again received notifications claiming that more payments were disputed and were being refunded, totaling another {$1300.00}, for a sum total of {$4500.00} between the two days. After further talking to XXXX, we realized that his father, who shares the card with him filed the dispute because he did not recognize the charge on the statement. Realizing his mistake and that the payments to me were indeed valid, he reversed the dispute with his XXXX XXXX. They then sent the funds back to my Cash App account between the middle to the end of XX/XX/XXXX. All the funds had been sent back by XX/XX/XXXX. Cash App, however, did not credit my account with these funds, even after trying to contact them numerous times. They do not have telephone support so everything must be done by email, which is extremely slow and frustrating. Finally, after several months, they did credit me for the {$1300.00} that was taken on XX/XX/XXXX but have yet to return the {$3100.00} that was taken on XX/XX/XXXX. I have talked with XXXX who has confirmed that the money was indeed send to Cash App. They have even sent me a letter that was sent to Mr. XXXX, who is XXXX 's father, that confirms the reversal of the dispute. I've tried contacting Cash App several time in the past few months, but they simply no longer reply. My emails get ignored. I've even submitted the letter to them. All I ask is that the {$3100.00} that was erroneously taken from me is credited to me now that it has been send back to Cash App from XXXX XXXX.
|
| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have been trying to reach cash app customer service number but it says that you can't speak no one only by email but I have been using that app to file a dispute and I always get the same email back which is this one This is XXXX from Cash App Support, thank you for reaching us and I'm sorry for our delayed response, I completely understand seeing an unauthorized activity in your account can be alarming, but I want you to know I am here to help.
To begin our investigation, you'll need to provide complete answers to all of the following questions. We can not begin an investigation without all of the following information : 1. What is your legal name, $ Cashtag, and email address and/or phone number linked to the account associated with the 'unauthorized ' activity?
2. What is the date/time and amounts for the transactions that you believe are in error?
3. Why do you believe the transactions were unauthorized?
4. Were you instructed to download any other apps other than Cash App to access the account in question?
5. What is the make and model of the device ( s ) you were logged into when the transactions took place?
6. Which city & state were you located in when the unauthorized transactions took place?
7. Did you forward or provide any account access information to a third party?
We will review your account as soon as we receive this information.
We will never ask you to provide your PIN, send a payment, add funds to your balance, make a purchase, or complete a " test '' transaction of any kind. The best way to contact Cash App Support is through your app. For more ways to reach out, check out Contact Cash App Support here ( https : //cash.app/help/us/en-us/3128-contact-cash-support " Contact Cash App Support '' ).
If you have any questions or concerns please feel free to reach me, I want to make sure everything is being taking care of.
Best Regards, XXXX.
Cash App Support.
ref : XXXX : ref I always respond with the answers for these questions and then again I get the same lame email again and again but nothing about my case update I have not heard from someone live and pretty upset at this point and hopeless I need my refund my money I need it
|
| 04/03/2019 |
No |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Not only was I unaware a Square account was in exsistence for me that was in collections I am also not connected with a company that is the owner of this debt. I was told the debt is 4 years old. I am just hearing if it and Square is wanting to prove my high school reunion is seperate. They wont allow me to speak to someone to sort this out. I was asked my social security number and told I must pay $ 2100+!?
No rights, no letter and no proof they have me on some business document. Is this legal? They are going to take {$2000.00} from my reunion. I dont even know who or what the debt is.
XX/XX/19 I get an emai that says they are debitung my bank account for over {$2000.00}. I call and speak to someone who cant see why. They email me that the matter is closed I need to pay or prove the accounts are not related. I got this email today.
Hi XXXX, Weve confirmed that the account XXXX.XXXX associated with " XXXX '' is connected to XXXX. Article 15 of Squares Payment Terms allows Square to offset any funds you owe us with the balance of any other Square account connected to your business. Weve exercised our right to offset your dispute-related debits from the available funds in the connected account.
This investigation is closed and the decision is final. If you would like us to reopen this investigation, please provide us with government-issued formation documentation that certifies the businesses associated with your two Square accounts as separate entities.
As a result of the offset, a debit was initiated to your linked bank account in the amount of {$2200.00} on XX/XX/19. If your bank account doesnt have enough funds to cover this full amount, any withdrawn funds will be returned to your account per your banks schedule. Alternately, please respond to this email with a dollar amount that we can schedule to debit from your bank account to cover this negative balance on a weekly or monthly basis.
Were not able to provide phone support for offset-related questions, but Im available to discuss this matter directly with you over email. Looking forward to hearing from you and helping you get your account back on track.
Best, XXXX XXXX XXXX ref : XXXX : ref
|
| 01/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I sent an {$800.00} payment to a friends account on Cash App. Unfortunately it had been a few years since she used Cash App, and when she re downloaded the app she was unable to log in to the account I had sent the money to. She contacted support through the app and exchanged messages with over 10 robotic-seeming customer service advocates who kept asking her to prove her identity, which she did, but then was told information was incorrect or missing without explanation when it was not. On XXXX XX/XX/XXXX I began to contact Cash App in-app support for help refunding my money, since my friend was not gaining access to the account. I was shuffled between 8 different advocates who kept repeating the same thing, that they could not help me, and ignoring the content of my messages until finally my complaint was escalated to email support. Finally on XX/XX/XXXX a cash app support manager named XXXX emailed me saying he could not refund the payment and could only work with my friend, the recipient. I added my friend to this email exchange and she gave him a detailed account of her history trying to gain access to the account. He responded that a specialist reviewed her account and determined that they could not help her gain access to her account or the {$800.00} that I sent her and he was unable to provide further information for this particular case. A complete dead end which has left my {$800.00} locked in Cash Apps investment funds and myself unable to get refunded for this. For a company that made {$5.00} BILLION in profits in XXXX the complete lack of support is truly criminal. The support number just hangs up after an automated message saying none of the advocates are available to help, and to use in in-app support. It should not be this hard to reverse a payment, particularly when no one has received it by officially accepting the funds.
It also should not be this hard to verify my recipients identity, to transfer the balance between her old and new accounts or to grant her access to her old account. Any reputable banking system would have been able to provide support to fix this immediately the day after it happened back in XXXX.
|
| 08/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
So on XX/XX/2020 at XXXX I was approached via offer up customer that wanted to buy my tablet I was selling and he told he he would give me more then I asked for so I asked for XXXX and he was gon na give me XXXX and well he told me he would pay it thru XXXX so I was like okay thats fine and I then I received a message from XXXX saying that I needed to send the tracking number so I did and then he asked me to give him XXXX dollars because the shipping that I payed was less then he expected so I did that and well it seems odd to me cause I would only receive emails from the suppose XXXX but on my XXXX app it would notify that that theres a pending transaction so it seemed sketchy to me But I trusted the guy and wel then the email texted me saying in order to credit my XXXX account they I need to send the buyer XXXX to make my account a business account In order for them to procces the money the buyer owed me so I did that trusting in the situation but then they hit me with the next day that I needed to send the buyer thru Cashapp an extra XXXX cause supposley the buyer send XXXX extra but I didnt belive it it seems so much like a scam and he even was being aggressive for me to send the XXXX right away and When I told him that This felt like a scam he hit me with I dont want u playing games or else imma send ur information to the fbi wen all I have been was being compliant with everything and he threaten me as well multiple times and I have text messages to prove it and the fund that I send where thru ( Cashapp ) I really want to recover my XXXX dollars please help me get out of this scam I also went ahead contact ups and they are in the procces of returning my XXXX that I had delivered and they problem is he took from me XXXX and I requested a refund thru cash app and the guy that scammed me declined my refund and also I replied to the suppose XXXX email that it was a scam and they didnt respond back so it seemed even more weird that they could have been like its not but they didnt deny it and in the picture imma show u it shows there just a heads up on the messages of the screen shot I send you guys Im the color green bubble hes the black bubble
|
| 01/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Don't want a card provided by your employer or the government
|
|
Web |
Servicemember |
|
After trying to send funds to my Church /Pastor I discovered that my account has been able to send funds " I was in violation of sending funds " I bank with the US government, Military.. What violation exactly!! Once I continued to look a little further I discovered that the Cash App to send and Transfer Funds had Been hacked! I immediately called customer support I found out that Cash App doesn't have live representatives take calls, so I sent customer support and email here 's what I got : From XXXX Thanks for reaching out but we dont currently monitor this email. For help and to contact Support, open your Cash App and : Tap the profile icon on your Cash App home screenSelect SupportNavigate to your issueNeed more help? Tap Contact Support If youve already contacted Support and are following up about an existing issue, please respond to the last email you received and include the Case ID ( located in the body of the email ).
Thank you, Cash App Support ref : XXXX : ref This was the additional email that stated this : Hi XXXX, After a recent review of your transfer of funds, we detected the use of Cash App for activity in violation of Cash App 's Terms of Service. As a result, you will no longer be able to use Cash App to send or receive payments.
We are also exercising our discretion under Sections 4 and 5 of the Cash App Terms of Service in the decision to block or reverse your transfer of funds. For security reasons, unfortunately we can not provide more details regarding our decision.
Visit theCash App Terms of Servicefor more information.
Thank you, Cash Support To be able to block or reverse money 's sent to a customer without explain or provide any details about how this decision was made on an accout that was hacked!!! Is very concerning so in other words Cash App ' a are the thieves! Is this what I'm understanding.. Your keeping customers money under a section 4 or 5 clause that says what exactly? If your account is hacked then we still keep your money!!
Please advise on the next steps I've also made it very clear I'm not going to hesitate to prosecute any Hacker ( s ) to the fullest extent of the United State of America Law!
|
| 05/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 I sent a user on Cashapp {$200.00} for an item that she was supposed to ship to me. We agreed that I would pay half first and the rest when received the item. The username on that persons Cashapp was $ XXXX and the name she had given me was XXXX. I got an email saying XXXX had accepted the money, so I send her a text asking about the shipment of the item, to which I soon find out that she never intended to ship anything. I try reaching out to her asking for my money back since she did not or can not ship the item and she tells me she will send the money back soon. I wait a couple of hours and try reaching back out to her asking if she's had the chance to send my money back and I get no response. I go to the app Cashapp and ask for a refund from her through there, but she declined the request. I try sending her a text again asking what happened, why she hasn't sent me my money back, but again, no response. I reached out to Cashapp, explaining what happened and to see if I could do anything to get my money back, but they replied back to me saying there was really nothing they could do. On my XXXX XXXX XXXX XXXX the transaction was still pending, so I also tried reaching out to my bank. When I called my bank they told me I had to wait for the transaction to be finalized before I could do anything about it. Once the transaction was completed, I call my bank again, and explain the situation to whoever I was on the phone with from customer support. Sadly, my bank also said there was nothing they could do. I had contacted both Cashapp and XXXX XXXX XXXX, and was told neither of them could do anything. I started researching if there was another way to get my money back. As I was doing so, I noticed on my Cashapp account that the card that is saved on the app is one of my old bank cards that should not be working anymore. I tried sending a family member a smaller amount of money to see if it would go through and it didn't. Cashapp asked me to update my card information before continuing. So now my problem is why Cashapp didn't ask me to update my card information when I was sending a much bigger amount, {$200.00}, to be exact.
|
| 01/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
In the early morning hours of XX/XX/2021, someone broke into my car by smashing out a window and stole a bunch of my things including my wallet which they found under my seat. Inside my wallet was my debit card, issued by Cash app through XXXX Bank. Between the hours of XXXX XXXX XXXX am that morning, my debit card was used to make a bunch of unauthorized transactions at multiple different retailers ( see supporting documentation for details regarding the transactions made ). I was asleep at the time, and my phone was turned off, but when I woke up at approximately XXXX that morning, I turned my phone on and received multiple text messages from cash app regarding the transactions. I immediately reported my card as stolen and marked all the transactions made as unauthorized. I was not able to contact Cash app support over the phone, but was able to contact them via they're in app support channel, as I was instructed to do when calling their support number. They let me know that they would be investigating the transactions and would contact me over email with the results.
Eventually I received an email from cash app support that informed me they had concluded their investigation and decided the transactions made were actually authorized transactions and were made using my pin number. However, this is totally untrue! My card was stolen, and definitely was not the one using it at the register. Nor have I ever shared my pin number with anyone, and it definitely wasn't in my wallet or written on my card, so there is absolutely no way the thief would have known it. Furthermore, all the unauthorized transactions had not been immediately debited from my account, and were initially marked as pending transactions, meaning that they were not in fact debit card transactions requiring my pin, as cash app claimed, but would have been made at the terminal by electing to run the card as credit rather than debit.
When I pointed this out to cash app, and sent them statements made in their own terms of service regarding the use of my card, I received no real response from anyone. In fact my last message to them went completely ignored.
|
| 10/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On Thursday, XX/XX/XXXX, my son sent me {$1000.00} via cash app. When I went to go into my cash app account, I noticed I was signed out. They require you to sign back in using a phone number. My phone number is linked with my cash app account and I have a snapshot showing the {$1000.00} payment, also showing that I get texts to my phone whenever a transaction is placed on my cash app.
So whenever I tried to log back in using my phone number, and my email, the app continued to prompt me to create a new account. I had no way to access my account with {$1000.00} in it. I then had my son do a " test '' and try to send me XXXX $ to my cash app to see if a text would come through alerting me on a transaction. Not only did I not get a text, but my son got an alert that my account is no longer accepting payments and has been terminated.
I have tried many times with customer support via email, andXX/XX/XXXX, to try and get my account back. Not only have they been no help, but they have completely stopped answering me. They do not have any live voice for customer support.
I have no other options as I have a cash app account with {$1000.00} stuck in it with no help from customer support.
My " XX/XX/XXXX '' on the cash app with the XXXX $ in it is $ XX/XX/XXXX I decided to further my research and go on XX/XX/XXXX to see if any customers of cash app could be dealing with the same problems. It turns out, many people have been locked out of their accounts with money in it and have not received any word from customer support via email. I can also attatch photos of customers XX/XX/XXXX to " @XX/XX/XXXX' who are experiencing the same problem. @ XXXX is one of the only " Customer service '' that cash app offers.
Photo 1 : a screen shot of my sons payment of {$1000.00} to my account Photos 2, 3,4 : screenshots of cash app users on XX/XX/XXXX who are experiencing the same problem as me Photo 5 : showing multiple emails sent to cash support with no response back Photo 6 : a screen shot of a text I received alerting that a transaction on my account has gone through, received when my son sent me the {$1000.00}.
|
| 11/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I ( XXXX ) sent XXXX dollars ( {$75.00} ) to my friend ( XXXX ) on Monday XX/XX/2020. I have sent 11 emails back and forth trying to get it resolved. I have followed all of their suggestions but it turns into a loop of unhelpful support.
They said if I provided proof that my friend ( XXXX ) can not access the account then they could refund me. When i provided proof, they said they are unable to help and that i need to request a refund ( I had already requested a refund, thats how the emails started ). I told them i already requested a refund and they told me they are unable to help.
She has not had access to this account, therefore has not accepted the funds and can not be considered a completed payment. Per section 7 of their Terms and Service Agreement " P2P Payments not claimed by a Recipient for fifteen ( 15 ) days after the processing has begun will be canceled automatically. We will attempt to return any unclaimed, refused, refunded, prohibited, or denied P2P Payment to your Eligible Transaction Account or Eligible Credit Account, as applicable. If we are not able to do so, we may use other reasonable means to return the P2P Payment to you, as permitted by applicable law. '' They have not confirmed the funds will be returned to me after 15 days and I've asked multiple times. Nor have they provided any solution using other reasonable means to return my payment to me, as permitted by applicable law She has also given them permission to move the funds ( to her active account or back to me ). Per Section 8 of their Terms and Service Agreement " If you receive a P2P Payment and we later determine in our sole discretion that the P2P Payment was invalid for any reason, you hereby authorize us to move funds from the applicable Eligible Transaction Account or Eligible Credit Account in an amount equal to the P2P Payment. '' But they wont do anything to help. My money is in limbo and its just a matter of not being scammed at this point. i HATE this company and will not do business with them ever again.
Ive attached both mine ( XXXX ) and my friends ( XXXX ) email conversations with support.
|
| 04/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have a CashApp account. It is linked to my XXXX Bank account. I also have a bank account at XXXX XXXX XXXX XXXX XXXX. From time to time I would link my XXXX account to CashApp the last time being XX/XX/XXXX.
Two unauthorized transfers showed up on my XXXX XXXX account statement ( the one NOT linked to CashApp ). On XX/XX/XXXX, I noticed a transaction for {$60.00} which led me to investigate. I then found another transaction had been completed on XX/XX/XXXX, for {$25.00}. Both transactions appear as if I had transferred money from one account to another account in my own name. I did neither. The transfers were not initiated by me. The funds were not received by me. Again, I hadn't had the CashApp platform linked to the XXXX account since last XXXX.
I immediately contacted the company CashApp by email ( there is no phone number ). I also contacted XXXX and canceled the debit card and requested a refund. I exchanged emails with CashApp for 2 days asking where this money went. Completely missing the point they insisted that I should put additional security measures on my account ( the one linked to XXXX XXXX ). The XXXX XXXX/CashApp is not the problem. The problem is that someone used their platform to create a phony profile in my name, somehow linked my ( Launch ) debit card to it and stole money. It had nothing to do with the XXXX XXXX CashApp or a lack of security on it.
They refused to give me any information and instead continued to cite privacy regulations. This makes no sense - I should be able to know where a transaction that was allegedly initiated by me was directed. I have yet not been refunded by XXXX. CashApp doesn't seem to understand the huge hole in their platform 's protocols.
It is entirely too easy for someone to set up an account in anyone 's name, get access to their debit card ( easily done if someone is shopping ), and then siphon off funds to that phony account making it look like a victim sent money to his/herself. It's completely untraceable and CashApp takes no responsibility expecting that the credit card company will reimburse.
This should be addressed.
|
| 03/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On or about XX/XX/2019, I transferred {$420.00} to my mom using Cash App ( an online financial transfer product of Square, Inc. ). After a few days, my mom had not received the transferred funds in her account.
On or about XX/XX/2019, I tried to contact Cash App ( a service with few available customer support interface options except online ). With limited options ( and few responses ), I filed a dispute with my bank ( XXXX XXXX ). After filing the dispute, we ( my mom and I ) realized the issue ( with the transfer ) was somehow on my mom 's end.
On or about XX/XX/2019, I cancelled the dispute with my bank.
On or about XX/XX/2019, my mom was notified that as a result of my initial dispute ( which had been cancelled ), the funds ( {$420.00} ) were being withdrawn by Cash App from mom 's ( checking ) account and would be refunded to me ( the withdrawal from my mom 's account occurred on that date ). As of today 's date ( XX/XX/2019 ), I have not received the refund.
I have contacted Cash App multiple times ( including sending emails to to Square, Inc. 's CEO and the executive in charge of the Cash App product ).
According to the information provided by Square/Cash App, a refund was ( allegedly ) initiated by Cash App on XX/XX/2019 ( which doesn't actually match up with the timeline of events as I don't imagine Cash App would have initiated a refund to me prior to having received the returned funds ).
However, my bank ( XXXX XXXX ) does not have a record of receiving the funds ( from Square/Cash App ) and is unable to locate any information corresponding to the ACH trace number provided.
I have sent multiple emails, to no avail and I have been forced to file another dispute with my bank. I engage in numerous ( personal ) financial transactions on a monthly basis, including cross-border currency exchanges/conversions, transferring funds between different financial institutions, etc. ( as well as generally returning merchandise I have purchased using credit cards ). I don't recall having this many problems and/or spending this much time on what is a relatively insignificant amount of money.
|
| 08/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
To whom it may concern : On XX/XX/2020 I went on CFPB and found that my case was closed. I Click the attachment and found a letter dated XX/XX/2020 conveying they would be granting my {$2500.00} from being scammed on XX/XX/2020. I never received the letter in the mail at my address that is correct in the letter.
The Letter is in the attachment below. I reads to install a new XXXX XXXX App Square the part saying open a new App.
( Based on our review, it appears that you granted access to your Cash App account to an unrelated third party ; and in turn, this unrelated third party used the access you granted to remove funds from your Cash App account. Nevertheless, we have elected to grant you a credit for the amount lost. Our Customer Support team has prompted you to open a new Cash App account so that we can issue the credit. ) XXXX Since the scammed I only been having issue with the XXXX XXXX App. I have reinstalled the Cash App more than once before I went to CFPB and seen the letter and again on XX/XX/220 and respond to CASH OUT support email address on XX/XX/XXXX, and XXXX 2020. XXXX XXXX I received an email for XXXX XXXX app talking it will take 60 or more days. I do not understand snice it was my {$2500.00} was granted a credit, I was to let them know I reinstalled the Cash App. So the scams started up again after I reinstalled the Cash App. After checking my email I get a Text from XXXX because of COVID19 Federal Government talking about call XXXX XXXX the have a direct deposit {$9.00} XXXX call them. I did and they stated with the same question as they did when I was scammed on XXXX XX/XX/2020, I said do you not going get me twice and they hung up and then they on XX/XX/XXXX I got a call from them and again this Morning XX/XX/2020 XXXX and she said she was from XXXX XXXX App and she need to fix my App, the call is what awaken me so I said oh ok sure thinking it was the real XXXX XXXX App support and then she ask if I would go to the play store and down load screen share ( same thing they done on XXXX XXXX ) I said so are you going to fix or am I going to fix it and she hung up.
|
| 10/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
A cashtag participant created a fake profile similar to a business which led to the transfer of funds to his account to the incorrect account. I informed the cash app immediately and no action was taken to stop the pending payment. As per the cash app disclosures : You may select a unique alpha-numeric name to identify yourself on the Service ( a $ Cashtag ). You may not select a $ Cashtag that misleads or deceives others as to your business or personal identity or creates an undue risk of chargebacks or mistaken payments, As per this portion of the disclosure, the individual on cash app was able to create a cashtag ID similar to a business to allow the misapplication of funds. Cash app allowed this misleading behavior and when informed did nothing to stop the transfer of funds.
6. Peer-to-Peer Service Payment Amount Limits If youre sending large amounts of money over the thresholds described here, you will need to provide an additional ID so that we can make sure you are who you say you are.
We will require you to provide us with additional identification information if you wish to send more than XXXX XXXX dollars ( {$1000.00} ) ( in any one transaction or in multiple transactions ) over any thirty ( 30 ) day period or to receive more than XXXX XXXX dollars ( {$1000.00} ) ( in any one transaction or in multiple transactions ) over any thirty ( 30 ) day period. Square may impose other limits on the amount you can send in any one transaction or in multiple transactions over any seven ( 7 ) day period, subject to some restrictions. We may adjust these limits at any time at our discretion.
Furthermore, the transaction amount sent via cash app should have been verified as per the above policy. The total amount transferred required additional verification by cash app and this was not performed.
The terms and service descriptions clearly indicate that cash app did not follow their of service in protecting individuals transferring funds on their platform and continue to deny the fraud that was demonstrated in my case. I am requesting a full refund of the funds that were stolen from me.
|
| 10/07/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
On Thursday, XX/XX/2021, I received a " CashApp '' credit card via USPS mail, which was issued by Square , Inc. I did not submit a credit application to Square Inc. or to Cash App for this line of credit, and this account was instead opened fraudulently by someone using my identity.
Upon receiving the card, I immediately attempted to make contact with Square , Inc. using the Cash App 's support phone number, which would not connect me with any person who could close this fraudulent account. I additionally attempted to contact Square , Inc directly through its support phone number, which also refused to connect me with any representative who could provide assistance.
I am therefore submitting this complaint to the Consumer Financial Protection Bureau, noting the following additional facts : - As I have a fraud alert currently active on all major consumer credit bureaus, opening a line of credit requires additional verification of identity. This verification was not performed by Square , Inc.
- Failure to conduct identity verification for individuals with active fraud alerts puts Square , Inc., in violation of The Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681. Willful noncompliance with the Act makes Square , Inc. liable for " any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00}, '' and additionally, " the costs of the action together with reasonable attorneys fees as determined by the court '' in the event of any successful action.
- Failure to provide reasonable means for individuals to call over telephone to resolve FCRA noncompliance issues constitutes negligence on behalf of Square , Inc.
- Numerous news reports ( https : XXXX, https : XXXX, https : XXXX ) indicates potentially thousands of individuals have received CashApp cards fraudulently, or have had their CashApp accounts illegally hacked, implicating that Square, Inc. is negligent in managing highly sensitive user data, unwilling to comply with FCRA, or otherwise is acting in bad faith as a creditor and as a business concern.
|
| 08/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On or about XX/XX/XXXX, I went in my mobile banking app to see my balance. I had XXXX, I thought, until I opened my bank statement online. I looked and it showed XXXX, XXXX, XXXX, and XXXX taken out from cash app. On same day.Leaving me with XXXX balance. I notified my bank, fraud dept. They said we will put ur XXXX back in ur account ; however, if after investigating we find nothing, we will take XXXX back out.
So on XX/XX/16 I had XXXX in account. Well, I looked later, I was overdrawn XXXX. The bank withdrew XXXX out of my checking saying Cash App said I authorized, which is a lie. So, luckily my brother put in XXXX to cover overdraft.
I called branch mgr, she said bring in ur XXXX. My brother said im going in with you. The manager said we can pull history transactions from cash app. So, mgr printed off history transactions. The historys did not show the XXXX that was taken out of my checking, but my bank statement specifically showed cash app transactions.
So, the manager sent history statements to fraud/ investigative dept for 2nd investigation, but mgr said on 2nd investigation, they will not put XXXX back in while investigating. Its been over 6 weeks, my bank has not notified me of anything. Im so upset, I did not authorize. I said why would I take out XXXX and leave myself with XXXX in middle of month? Plus, why didnt bank ask for historys in first investigation. They were ok with Cash App saying " she authorized '' with no proof from Cash App.
My brother said the way bank went about this is bad business. Im on Social Security, so I get paid on XXXX of each month.
I read where guy had same problem and he couldnt get his money back. It said u went straight to Cash App and they put money back in his account.
I have seen cash app is the worse app to be exposed to getting ur account hacked. I use XXXX now with my bank. I used cash app to send payments, I advise everybody, DO NOT USE CASH APP to send money.
I lost money that I needed, it has gotten me financially in a bind.
Anything u can do to help me get my money back, will be deeply appreciated, Thank you.
|
| 09/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2021, I sent {$1800.00} via Cash App to a known recipient. I received a confirmation that the transaction went through, but there was a delay on Cash App 's end and it would be sent shortly.
After contacting the recipient, they did not receive the funds. Eventually, I saw that the transaction was listed as " Failed '' in the app. I also saw that my bank account had a {$1800.00} hold for this transaction. This was understandable, but I expected it to be removed soon after.
I then reached out to Cash App via their in-app chat function. They eventually responded and told me that the transaction was " declined by my card-issuing bank '' and suggested I contact my bank. I contacted my bank ( XXXX XXXX XXXX ) and they quickly confirmed that there were no canceled or declined transactions and the {$1800.00} would be processed and completed despite Cash App saying otherwise.
This has now gone on for a full week. Each person as Cash App refuses to acknowledge the evidence and documentation I have provided proving that XXXX XXXX XXXX has not declined a single transaction. They offer no help aside from generic, copied and pasted replies, and have taken no responsibility or accountability for this fraudulent activity.
In addition to telling me repeatedly that the transaction was declined when it in fact was not, they have also told me it's been canceled on their end ( it was not ), and just this afternoon claimed that the transaction went through ( it did not ) and that I can only recoup these funds from the recipient ( I can not ... because they never received them ).
I am not missing {$1800.00} and Cash App has held these funds hostage. Their phone support is too busy to accept calls, their in-app chat support responds after several hours and offers no tangible help, and their email ticket system takes days to receive a response which is never consistent with the questions I am asking.
I need Cash App to take responsibility for their fraudulent actions and negligent customer service, and return my funds immediately along with a formal apology from a supervisor.
|
| 10/02/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
SQUARE Since XX/XX/2020 we started to sell products through our web page XXXX and our e-commerce was Square. The first days we passedseveralcontrolsof safety verifications with Square. Since day one, Square knew that our clients in XXXX paid with pre-pay credit cards.We have 84 transactions without problems.Aftereach sale, we received from our clients the Payment Authorizations and we shipped their productos. The shipping policies are in our website XXXX. In XX/XX/XXXX, four XXXX clients bought some products and each client paid {$1100.00}. Two hours after, we received the terrible email from Square Were sorry to inform you that we are deactivating your account. We reviewed you account and found that your Square account processed an excessive amount of prepaid card transactions, with violates the Square Seller Agreement, and your outstanding balanceof {$4700.00} will be reserved for up to 180 days ( but no less than 150 days ). It was terrible for us! We shipped all products to the clientes, and we received from their the Payments Authorizations.Until today, we have not been able to contact Square, they have a big wall, by phone we need a code, they dont have email. We have the payment authorizations and its no problem, its safe to us and to Square. Square wrote that if we need the money, we may refund the payment back to the cardholder account, but its impossible!!! the Argentinian banks said that we need resolve the problem with Square. Square knows that in XXXX banks dont exist payment back and that Chargebacks dont exist.You can read that in many forums on the internet many people complain about the same situation with Square.They do not find a solution.We discovered that square to all those small businesses thatholds their money for 90 days.Our sales have been to XXXX people and Square is discriminating and they are applying a return term of 180 days.This is very bad.Please, helps us, so Square can refund us our money, the pandemic is hitting strong our economic. We are a small home business. We did spontaneous videos, but the COVID changed our business life.
|
| 08/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I was using the Cash App, by SQUARE , INC, as an account to separate budgeted money for my wedding in XX/XX/2019.
In XX/XX/2019, my debit card linked to Cash App was declined. When I went to the app, I was surprised to see my account had been closed, saying I violated their user agreement. I don't know which term ( s ) were violated specifically as I have not had any personal communication from customer service, only generic automated emails that I will describe below. I tried to contact customer service to reopen my account, but was unsuccessful at contacting anyone. There is no phone number to call, only an entry form to send an email to customer service.
After emailing customer service, I received a generic email response stating my account was closed and to follow instructions to add my bank debit card or account to withdraw my remaining balance.
I followed the instructions that were sent to me to retrieve my remaining balance. After going through all the steps, at the end, to verify my account, I am redirected to a screen saying that my account is closed and that I need to add a bank account or debit card to withdraw any remaining balance. Adding a debit card manually results in a response saying my account is closed and to contact customer service. Adding a bank account using the bank login and password also results in a screen saying I can't do that because by account is closed and to contact customer service. The third and final option to verify my identity is to scan my debit card. This will also result in a message stating my account is closed and that I need to contact customer service. Each time I contact customer service using the only method provided, I get an automated response with directions described above. I have screenshots of each generic email showing I received their generic response on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. With exception to these generic emails with faulty instructions to retrieve my remaining balance of {$220.00}, there has been no attempt by Cash App or SQUARE , INC to contact me to correct the situation.
|
| 03/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX at Cash App Support = RE : A Message from Cash App Support [ ref : XXXX : ref ] We have had follow up email correspondence with XXXX at the Cash APP Executive Relations Team. We have provided Cash App with specific transaction information from our Bank. Cash App has sent an email stating that they would be returning the cash to our account.
- Date and Time : XX/XX/21 at XXXX PST - Amount : {$980.00} - Sent to a card ending in : XXXX Our XXXX XXXX XXXX has verified that as of ( XX/XX/21 ) that hasn't been any ( ETF ) Electronic Funds Transfer from Cash App. ( Please see above ) We had originally spoken with XXXX at Cash App. She was a customer service representative. She opened a new case # XXXX to address this.
Our Cash App Account, it was our understanding, that the funds would be returned to our Account by end of business today, XX/XX/XXXX.
The original transaction date was ( XX/XX/21 ) at XXXX XXXX PST.
The Amount was for {$980.00}.
The payment ( refund ) would be directed back to her Debit Card ending in XXXX That transaction ID was PAMELAKENS XXXX CAUS = ( California, XXXX XXXX XXXX XXXX Banks transaction Identifier is : XXXX.
Given that the refund was to be issued ( 5 ) business days from Thursday, XX/XX/XXXX, that would indicate that the 5th business day would have been Thursday, XX/XX/XXXX.
As previously mentioned, our XXXX XXXX XXXX has verified that as of ( XX/XX/21 ) that hasn't been any ( ETF ) Electronic Funds Transfer from Cash App.
XXXX XXXX XXXX has reached out directly to Cash App. XXXX XXXX XXXX has requested tracking codes from Cash App of the money transfer from Cash App 's Bank which is XXXX XXXX XXXX XXXX XXXX could then match that information and acquire its own transaction tracking code information by providing that in the form of XXXX documentation back to Cash App. Cash App has not responded to any these requests for information.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I opened a cash app account at the request of my tenant, that is how he wanted to pay his rent since we are in different states. On XX/XX/XXXX he deposited {$1500.00} in my account, I tried to activate my card and I couldnt get it activated, so I called the toll free number that cash app had on their website, a man with broken English answered the phone ( which didnt alarm me, as that happens often ). During the course of the conversation he was sending me codes from cash app which I have copies of. We also got disconnected and he called me back on a XXXX number which didnt alarm me either as so many people are working from home. After he helped me activate my card ( so I thought ) he asked me if I wanted my limit increased and he told me some numbers to punch on my phone to increase my limit. When I hung up I had a feeling something wasnt right ( I worked in a bank for 25 yrs and I am not easity scammed ) so I brought up my bank account and {$1000.00} was withdrawn and deposited in my cash app account. I then emailed cash app immediately and told them what happened and not to let any money get withdrawn from my account. They sent me back a confirmation of receipt and I emailed them again and told them to hurry up as I didnt want anything to come out of that account. I couldnt do anything on my end because my phone was jammed and it would let me do anything. They did absolutely nothing, the next day around noon they let a withdrawal from my account for {$2500.00} go through. Cash app is liable for my loss because they had bogus phone number posted on their website and then when I notified them at approximately XXXX pm on XX/XX/XXXX they did nothing and let {$2500.00} get withdrawn from my account the next day. After exchanging over 40 emails with them and getting nowhere, I contacted the California BBB and they were able to get them to refund me {$1000.00} but cash app still owes me {$1500.00}. I have copies of all the emails and their answer to BBB that I would like to send to you, they tell a considerable amount more that I am able to in this description.
|
| 05/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Square 's product Cash App - would not allow me to transfer money out of the app or account via the fee less option. I checked with XXXX XXXX XXXX XXXX ( the bank the funds were going to ), they stated everything was okay on their side. Square refused to provide additional information needed to complete the transaction.
- the only workable transfer I was left with was the fee based transfer.
My funds were thus held and un transferable without a fee and I was unable to use the transfer option which took longer but did not charge me a fee.
- I contacted square they refused to provide any support for the Cash App product other than directing me to a Q & A support page on the internet and within the App.
- The feature to add a bank using the outing and account number did not work per their support page information and instructions.
- The only option that worked was to have XXXX XXXX XXXX XXXX debit the account via phone which was limited to {$250.00} a day making it a lengthy process.
- Cash App offers not interest on their money.
- When I contacted Square regarding the issue I had no live person to speak to to discuss the problem via chat, phone nor e mail ... just the support page.
- I am highly concerned as a consumer that this product holds and manages large sums of money without offering any support ( outside of a Q & A page ). They also have features that are without fees that do not work. The XXXX XXXX XXXX XXXX debit did not always work and sometimes required several calls and attempts before going through. Telling the XXXX XXXX XXXX XXXX employee that the card number was invalid despite the fact that the number was confirmed and worked on the next call?
- Their accounting is also very unclear not giving a clear statement of your transactions and your balance in one place and in a clear manner. Pay Pal also has unclear accounting statements.
- As a consumer I would like to see actual customer support by live people and better more clear accounting of credits, debits and balance in one place on one statement similar to banks.
Thank you
|
| 11/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX XXXX, 2021, i have recieved an email from cashapp regarding my account, they were saying i was in the negative, but i wasnt using my card. When i have messaged support about the issue, no one was giving me an answer on what happen or why it was happening, instead they chose to pretty much ignore the situation, they said they will get a specialist on it then stop talking when i asked if anything in the system stating what happen. XX/XX/XXXX i heard nothing back so i messaged them again, they told me to pick a transaction that i was disputing, but cashapp had no transaction to show they took {$65.00} from my account. When i told them that, they asked for a case number, i told them i do not have one because i have been ignored instead, he then told me a specialist will help me, so i asked again what the system is saying about why the money was gone, but received no answer again. On XX/XX/XXXX, i got an email from cashapp saying that it was about the charge back that i asked for prior. Which cashapp has chose the company won on XX/XX/XXXX, but after that decision the company refunded my money on XX/XX/XXXX, now it being over a month after they refunded me my money, cashapp has taken the money saying they reviewed both sides of the claim and choose that the company won, but i never recieved an email to fight against it, i had no warning about it, just an email saying my account was in the negative. I have sent cashapp the email they sent saying the company won, and another screenshot showing the company refunded my money a month after that decision. Cashapp has not responded back to me after that, they are ignoring me. I recently had XXXX and it was my only way of receiving money to help with food and bills while i cant work, and they are still choosing to ignore me instead of trying to situate it. They really shouldnt be able to take money out of peoples account without emailing them, without warning, or without being able to fight it. The money was refunded to my account over a month before they took it upon themselves to take it again.
|
| 03/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 i had open a bank account with XXXX XXXX, with it been so recent obviously i couldnt have a debit card right away to have access to funds. i had a cash app account well i decided to go ahead and transfer {$400.00} over and have it handy within seconds according to cash app it available in minutes.Thats when my nightmare starts XXXX eve no money in bank or no money in cash app. I tried to contact cash app, but obviously they have no live customer services making it the worse to get an answer. On one hand cash app no response, other hand ( than they understand and that they will do everything they can to make it right and keep me happy key bank was willing to cooperate ) This goes on yet still today and nobody can do anything about i have over 100 emails back and forward including one from XXXX stating that the funds were in fact returned on XX/XX/2020, with time, date, and where funds were directed, they cant even provide me with a tracking number, or a transaction history or number.
Cash app rejected the funds to a card that is not even my card, its from XXXX XXXX XXXX. instead of sending back to my bank which is XXXX XXXX
I need someone to have the courage to step up to do what they believe is right. This Company is gon na keep doing this every day and this cash app, or bank will go out of control. Not even the XXXX can make them response to the complaint.
I wish somebody would guide me the right direction.
Every email that I have received from cash app has been about how much they care about me and the privacy of my account but never got a real answer or a definite answer on where my money is people live on pay check to pay check and can not afford to lose a dollar.
P.S today marks over 75 days since i have not had a clear answer from cash app they always say ur case has been closed due to you because u havent contacted us in three or more days This is the lamest idea i have ever heard you guys should be embarrass for what ur doing to people that really need it.
This really the last email before i seek legal advise.
|
| 01/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
Older American |
|
I have been trying to solve this problem since it occurred on XX/XX/2020. I was attempting to loan my son money because his car was repossed and he and his girlfriend needed transportation to get back and forth to work. I was attempting to cash app his girlfriend XXXX dollars not knowing that she had two cash app accounts. One an old one which she had no access to because her phone number had changed and her email address which she did not remember. I have explained that over and over again since this happened to cash app, which you can never talk to them and it is done only by email which in itself is frustrating. The person I sent the money to whose name is XXXX XXXX has also contacted them to tell them she doesn't have access to the account but they keep giving her ways to access it which have not worked. I just ask them to send the money back to where it came from and they keep telling me she has to and she can't because she can not access her old account. No matter what I tell them they will not release my money. The money was to be refunded to me by my son and girlfriend but they never received it. Now my bank account is overdrawn because I am no longer employed. I am XXXX years old and unmarried and unable to let XXXX dollars go up in thin air. I want my money and as far as I know this company has it stored somewhere. If it is still in this old account I would think after 30 days if no one claimed it it would go back to sender especially if there are complaints about neither party getting the money and then just close the account. Or let the person who should have received the money know there is a problem with the transaction and if they receive no reply close the account and refund the money. There has got to be a better way than the way this is being done. I am not going to lose XXXX dollars and not know where my money went. The person I sent the money to is XXXX XXXX, she lives XXXX XXXX XXXX XXXX XXXX, Ohio and her number is XXXX. My name is XXXX XXXX XXXX XXXX XXXX XXXX, Ohio phone number XXXX. Thank you please help me.
|
| 01/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Square Inc. owns Cash App.
Cash App stole from me.
Cash App charged me twice for one order that I made with the XXXX XXXX that is linked to my Cash App account.
On Sunday, XX/XX/XXXX, I had made a XXXX order with a total of {$28.00}, but I had a XXXX XXXX on my XXXX XXXX for {$5.00} off XXXX. So, Cash App notified me that the discount was applied, and the final total was {$23.00} however, it was actually not applied ...
On Tuesday, XX/XX/XXXX, I get a text from Cash App at around XXXX CST about a XXXX order that was {$28.00}.
Unbeknownst to me, my Cash App account had gone into the negatives because of this sudden {$28.00} charge that I did NOT authorize. I thought my order was {$23.00}?
Hours later on Tuesday evening, I notice my account is in the negatives, and I look at my transaction history. I see that Cash App charged me twice for XXXX for the same order. Sundays transaction was {$23.00} with {$5.00} XXXX XXXX Applied as a note ( but it was not applied ). Tuesdays transaction was {$28.00} which was the actual amount of my Sunday XXXX order. I checked my XXXX order history to see if they charged me twice but NOPE! Cash App did.
However, I would then wait for a day to see if maybe it was a mistake on Cash Apps end, and my money might be back there tomorrow NOPE!
Nothing refunded.
So, late Wednesday evening on XX/XX/XXXX, I sent Cash App a support request for a refund.
Around midnight on Thursday, XX/XX/XXXX, Cash App sent me an automated email response to my request informing me to send over numerous information that mostly pertained to the merchant as if its the merchants fault for this. It is NOT.
An hour ago, today on Friday the XXXX, I told Cash App that I am not sending anything and they need to send me my refund. Cash App had a lawsuit filed against them for making a user send over all that stuff for a refund only to receive no resolution at all. ( The court ruled in the users favor as well ).
XXXX ; Cash App owes me money for charging me twice on one XXXX order. They owe me {$23.00}.
|
| 04/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I received a Cashapp card in the mail with my name on it, a card number, expiration date and CVV code. I was shocked because I have neither downloaded the app, no or used it nor ordered this card. The card came wit no cover letter or any kind of explanation of why it was sent to me. It only instructed me to download the app and scan the QR code to activate the card. I did not do that.
When I looked up the company online, I was shocked to discover that there is no customer support or fraud telephone number- only an email address. So I emailed the company advising them that I did not request the card nor do I use CashApp and that I immediately wanted them to cancel the card and report it as fraud.
I received an immediate response that they were looking into the matter and would get back with me soon. I did not hear from them that day. So I called my bank to inquire if there had been any Cashapp transactions that they could see. Sure enough in XX/XX/XXXX, they informed me that over {$700.00} worth of transactions were attempted against my bank debit card but my bank-XXXX XXXX declined the charges. XXXX XXXX said that the charges originated out of California. And one if the charges was attempted by a person named XXXX XXXX. I do not know a person by this name and certainly have never and will never authorize anyone to open a card on my name.
Today, someone from Cashapp named XXXX emailed me back and asked me to follow a link and provid the CashApp card information so that she could cancel the card. I told her that I needed a phone call and would not provide any card information via link not access a link. She refused to call or make appropriate accommodations to verify her identity. I offered my phone number and zip code so that she could look it up. However, she said that for security reasons, she could not confirm any account information.
I did cancel my debit card to which the CashApp card is linked but do not want this CashApp card in my name to remain active. Could you please help me with this?
|
| 08/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Memorandum To : Cash App From : XXXX XXXX ( XXXX XXXX ) CC : CFPB ( Consumer Financial Protection Bureau ) file Date : XX/XX/XXXX Re : Refund for Unauthorize charges made on Cash App Account Mr./Mrs. Representative : On XX/XX/XXXX. XXXX at XXXX XXXX I initially advised Cash Support team of unauthorized charges.
In XXXX I was instructed to reach out through my app concerning this issue, and I did.
On XXXX XXXX I was advised that Cash App Support team would respond quickly concerning this issue..
It wasnt until XX/XX/XXXX at XXXX XXXX I received e-mail from cash App Support Team indicating they had found a {$5.00} transaction from XXXX XXXX cash card on XX/XX/XXXX. However, never really informed me of what transpire with the establishment ( covering who, what, when, and why ) this charge took place ; at the same time recommending disabling reissuing my card through the app. nor a refund from the establishment or a credit to my account, or even finding out the establishment information, because I dont have that information.
On XX/XX/XXXX cash App support team closed my case with out solving the issue as to unauthorize charges.
On XX/XX/XXXX at XXXX still have the same issue as before still not resolve. Im still getting unauthorized charges, especially 3 times or 4 From XXXX XXXX XXXX XXXX card.These charges started XX/XX/XXXX at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX There 8 charges on this day, and each charge was {$5.00} per charge ; coming from the same establishment ( XXXX XXXX, XXXX XXXX XXXX ) totaling {$40.00}, and you mean Cash App Support team are unable to make contact and refund my money that was taken from me?
As a consumer I'm not being treated fairly in the financial marketplace ; pursuant to enforcing federal consumer financial laws, which holds financial service providers accountable for their action.
I should not have to jump through hoops to be refund money that was taken from Me, and I should have a contact number to speak with a representative.
Respectfully submitted
|
| 05/29/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
In XXXX I schedule to Take a cruise in XX/XX/XXXX XXXX- XX/XX/2020. The cruise line I choose was XXXX the amount for the cruise was XXXX I paid an deposit of {$100.00} XX/XX/XXXX. XX/XX/XXXX I paid {$35.00} & XX/XX/XXXX I paid {$100.00}. At the time the COVID-19 was not a major issue and XXXX XXXX XXXX did not issue a statement regarding the situation to cruisers! Fast forward weeks go by and XX/XX/XXXX another payment of {$74.00} and final XX/XX/XXXX another payment of {$420.00}. Not once did XXXX address the Covid-19 until the beginning XXXX when they got exposed for allow XXXX ships to departure with XXXX cruisers on board. Nearly a month later they started giving out options to cancel with option receiving a cruise credit or refund! No one can gain access to the customer service line due to the overflow of calls! People have requested refunds back in XXXX such as myself still havent gotten a refund but yet people who requested refund in XXXX are receiving their refunds! Thats makes absolutely no sense Ive waiting well over 60 days and should be compensated immediately! When you try to reach out to see the ETA of your refund they can not provide answer. Unfortunately for me I didnt use a major credit company for payments! I used cash app card, Ive reached out to cash app & cash did nothing to assist me! They couldnt even reach out to XXXX so that they can release the funds! This very frustrating had I used XXXX XXXX I wouldve received 100 % good customer and money back in no time ... Ive attempted to reach out to cash app again however they are requesting proof from XXXX that I am receiving a refund! After telling them XXXX has not been willingly to help they still do not seem to care! This horrible Im starting to think I will never get my {$700.00} back for a cruise I never even went on! I cant get proof from XXXX and I cant get help from cash app! I am in desperate need of this money I have been out work for nearly 3 months! I have over due bills and mouths to feed. I need my full refund.
|
| 09/18/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Back on XX/XX/XXXX I had paid for a online store from XXXX XXXX for {$150.00} from a XXXX and XXXX. This was done first by transferring the funds from my bank XXXX XXXX XXXX to my CashApp debit card via XXXX, because for some reason XXXX couldn't process a debit card and the only way to pay was by their CashApp business account, which was why I had the funds transferred from my bank to my cashapp debit card. Made the purchase, communication was great, was even told they may be a delay for a few days because they were 'moving to a new location ' which was fine. I even made a purchase of another store, but with a different checking account ( business ) because I couldn't use the same email, also the same way but using a different cash app account ( also business account ). This was back in towards end of XXXX. Around beginning of XXXX when I've asked about the status of when I should have the online stores completed and delivered to XXXX, I didn't get a response. Sent numerous emails, still no response, and the telephone number does not work.So I've reached out to CashApp and explained what happened, they requested for more info which I've provided, but all I got back was a canned generic response which did not helped me at all. This was going around in a circle. So being frustrated, I've reached out to my bank to see if they can help me. A nice lady did, said she get this all the time, and gave me the credit. I did not still heard back from XXXX and XXXX from XXXX, but I did from CashApp asking me again about the info and I've responded that my bank has granted me the credit. Thought it was resolved until this morning on XX/XX/XXXX I was charged {$150.00} on my personal checking and business checking account! Called XXXX and was told by a XXXX it was because it was out of their responsibility because it was a CashApp transaction?? CashApp did not help me at all, and in the meantime I have no store, and I'm out {$300.00}!! Please help, I can not afford to lose {$300.00} Thank you so much!
XXXX
|
| 02/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received a Cash App Card in the mail on XX/XX/2021, with my name on it - I never applied for it. It says it is a Visa DebXXXXt card. I don't, and have never, used any products provided by Square , Inc.
Looking at their website, it seems bare minimal information is needed for a person to apply for a Cash App card - name, address, DOB, and last four of SSN. That in itself seems wrong to me.
Their Help page at XXXX XXXX XXXX XXXXs aimed at customers. It wants to redirect to their app and wants me to log in using their app. I'm not a customer though and I don't have their app ( and I don't want it ). There is no email that I could find to contact anyone. I did find a phone number XXXX XXXX XXXX on their page at https : XXXX. When I phoned the number, an automated response said to enter 1 for customers and 2 for other callers. And when I clicked on 2 it said it wasn't taking calls for 2 replies or something and ended the call.
I found a couple news articles about Ohio scams involving people receiving unsolicited Cash App Debit cards from their company and the trouble they had. The links both said to contact Cash App at https : XXXX XXXXXXXX for fraud related issues. I did that and filled out an online form stating my issue and later received a reply from XXXX saying the following ...
" I get how important this situation for you but unfortunately I do not have access to this type of account.You emailed the Point of sale Support Team, you can reach out to Cash App Support directly from the Cash App : From the app, tap on your profile image and scroll to the bottom of the page.
Tap Cash Support and review answers to common questions. If youre not able to find your answer, tap Something Else.
Select your reason > Contact Support.
You can also contact XXXXash Support by visiting XXXX. " So they are basically " fobbing me off '' is the feeling I get. I just want to cancel this card, that was applied for fraudulently in my name, and confirm there is nothing else linking back to me in any way.
|
| 11/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I had tried to use my cash app account for the first time in months after trying to track down my unemployment it had XXXX XXXX deposited onto my account since XX/XX/XXXX from my unemployment back pay i waited almost 1 year and 2 appeals later once I logged into my account I never had a chance to use the system said my account was block out of nowhere and then it said I had to reset my pin the option wasnt giving to me reset my pin almost as if cash app had something to do with it i contacted customer service to fix my pin which is odd because u can reset it from the website so i XXXX cash support and was told i had to merge my accounts to move all of my money off because I can actually afford a real bank account now having suffering from XXXX XXXX and XXXX for months it's hard to keep up with everything the person said to log out and once I did I instantly i got blocked and the company took so long to respond that all my money dissappeared and then my account got closed and they wont help they keep asking me for the same information over and over again I never got a chance to use not XXXX buck on my account I emailed cash support until my phone wouldn't allow me and they responded The XXXX of XXXX my whole account was XXXX and closed so now they reopened it but wont give me a refund or tell me what happen to my XXXX XXXX it's really frustrating this is not ok I'm so XXXX that's all i have to live off the snow is coming now and I can't manage to keep warm I emailed the ftc and XXXX but a few news teams and it seem like no one will help me please help me time is moving and cash app is not doing anything I email them almost everyday and the scammers linked a bank to my account from XXXX XXXX XXXX to my account and I told them over and over that it isnt mine and I told cash app that it isnt my account and still nothing is being done please help I feel like just as good as dead I'm being ignored how do XXXX XXXX just get stolen and cash app just wont help respond or try to help
|
| 10/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I am writing to file a complaint on Square Inc which is a credit/debit card processor. Their business headquarters is located at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX, XXXX.
My name is XXXX XXXX and my husband and I XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We offer brand new brand named furniture. We have been open since XXXX and have used square card processing since opening. We have not experienced any problems with them until now.
On XX/XX/XXXX and XX/XX/XXXX we processed payments as normal as we always do. At the end of business Saturday XX/XX/XXXX we realized our deposits has not been made into our account at the end of business. After inquiring through a phone call to square they advised me without warning that our account was deactivated and all of our funds from XX/XX/XXXX and XX/XX/XXXX and would be holding {$10000.00} for 90 to 120 days. They could not explain to me why this happened and just said the system at random reviews accounts. These transactions were not out of the ordinary nor should have flagged a review. Also the merchandise valued at the same cost has left my store and the bill is due to the vendor for such items. I called and emailed Square several times in which they provided no details of why they were holding my funds. I asked to be transferred to a supervisor and the legal department and was told in this situation it was not allowed. That I would need to email but probably would not receive a response. That I am forced to wait 120 days. I would gladly send any information to confirm these transactions but they refuse to clear it up. Now that I have called they have deactivated a way to speak to anyone in customer service leaving my only option to email which allows them not to respond.
I am asking for my {$10000.00} to be released to me immediately. Also have conducting research online I have found thousands of customers that have been scammed by Square, held funds, and not even released past the 120 days!
This is how small businesses survive!
|
| 02/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Credit card company won't increase or decrease your credit limit
|
|
Web |
|
|
I use this cash app card I have my direct deposit set up there to receive my XXXX benefits Last month when I received the {$1400.00} deposit it was available upon notification of the text alert This month It's not available or accessible to me after the same notification I am unable to get them to call me Back after request The only line of communication is via email they Do not respond to an email over 12 to 16 hours regarding financial matters So I just don't understand how they can be operating business financial matters This is a government certified fund.. Like this this is a certified fund And when I got the notice on Thursday at XXXX I emailed them I didn't get a response back until XXXX or XXXX XXXX And I've only gotten the same response since. no direct answer or specifics .. The only respond Im getting is generic that they can have it hold and pend for 5 days And I don't understand .. business days or 5 Regular days? Not to say it's acceptable but they're not giving any real good information They wont email and say more just they release money at the time that they receive it so I'm getting two different stories They said they give the money when they receive it but this clearly not happening in this case Here 's another issue I recently went to a club gave them my card and they billed me the wrong total I contacted the cash App group and email them the concern they Laid on that issue for 2 weeks to a month I finally got a Email communication and they told me to fill out the same information that I already had which was my complaint the date time and transaction detail so they push it out even longer From there I got an immediate response Advising me that the {$29.00} have been credited back I thought great this is over But Then And they proceeded apparently Cancel my card I didn't realize that until I was at the store a couple of days later and My card declined I put two and two together and assumed that because they finally addressed and resolved that issue of my Prior
|
| 12/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I have had a CashApp account since last year, and at some point I forgot about the account and opened another account when I got a new phone with CashApp. So this makes it two account. Anyways I have an issue since, as I have been enjoying their services. However a friend of mine who had sent money to me before, transferred {$260.00} dollars to my former CashApp account cos thats the one he has he did not have my current one. He made this transfer on the XXXX of XXXX this year, a few days ago and I could not access the funds cos I no longer have that former phone number I used in registering that account, I tried everything possible and I just could not have access. I contacted cashapp via email and explained my situation to them and asked that they grant me access to the funds after all it was my account. They asked me for proof of my account and asked for some documents and information which I provided successfully they and they said the verification was successful. However they were sorry they could not grant me access to that account or funds for security reasons and to protect my account. I further pleaded with them and asked them to help close the former account and grant me access to my funds, they tefused. I explained that this fund was for a sick relative of mine back in XXXX and the person needed to undergo an XXXX XXXX and it was a matter of life and death they still refused. Someone else sent me {$60.00} to thats and amount again today not knowing what was happening. So that makes it two transactions held up by CashApp. Sadly I got a news that my relative passed away cos there was no proper treatment which the money was meant for. I lost my cousin. I am indeed devastated and in pains knowing that I trusted cashapp to release this funds to me but they never did. After all Im the owner of the account and they proved it. At this point. Im done with them and I want all my accounts closed and all my cash returned to me since they wont grant me access to these funds.
|
| 03/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My name is XXXX XXXX from XXXX XXXX, Illinois.
I wrote to you today to seek your help. One payment gateway company named Square in XXXX XXXX maliciously hold the payout of our shops and users when epidemic is raging, depriving us of ability to against the virus.
The Company name : Square , Inc The Company address : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX, USA Contact : ( XXXX ) XXXX ; Email : XXXX Square is a payment gateway company providing money collecting service, allowing shops and users to register in their company and use their payment service. They hold and suspended my payout worth {$50000.00} since last XXXX. As far as I know, they have no right to hold the payout of shops and users without providing time framework. Even when they need time to solve the chargeback dispute case of buyers and customers, they cant hold the payout indefinitely without giving a clear time to grant these funds.
At the beginning, they said they need 90 days to deal with potential chargeback dispute and payout will be available in 90 days, which is understandable, reasonable and necessary. However, 90 days later, they still hold my payout and failed to send email to me. I sent email to them to ask for consultation and seek help but havent received any reply. As of today, they have held my payout for half a year, which is intolerable.
As the new coronavirus is raging in America now, I dont have money to buy daily necessities to protect myself because this collecting company in your city hold my payout worth {$50000.00} maliciously without any explanation. I really need these money to buy some food and cleaning products. I dont want me and my family to contract coronavirus, but I dont even have money to buy some soups and sanitizer.
Please help me reach the company in your area, since I am in a very urgent situation right now. I can not protect myself and my family because this company maliciously hold my funds.
Thank you so much for your time.
Sincerely, XXXX XXXX
|
| 06/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I logged into my CashApp I started looking through the transactions bc I noticed balance was not correct. I discovered that I had been charged several times for a service from a telecommunications company. I called them to try and get resolved. After an extended time waiting they acknowledged that the funds from my account went to pay someone elses service, however since I was not on that account I could not request it be backed out or refunded to me. They asked I contact my card issuer which I did immediately. The amounts are as follows {$130.00} on XX/XX/XXXX / {$8.00} on XX/XX/XXXX / {$42.00} on XX/XX/XXXX / {$460.00} on XX/XX/XXXX After several days and emails asking me to contact the merchant even though I has already expressed that I had and they referred me to them. And having to send ALL info 2 additional times as well as canceling my card even though I had notified them 2 times before that the charges were made on a previous card I had. So that they wouldnt cancel the one I had just gotten and gave to wait for another one ... they still cancelled my current card. A week later I was contacted by a rep named XXXX who said all my transactions were past the 60 day notice as required by the Terms of Service. However what he was referencing didnt apply to unauthorized transactions. Section 39 Your Liability for Unauthorized Transactions states in part Tell us AT ONCE if you believe your Card or PIN has been lost or stolen or you believe a transaction has been made without your permission using information from your Card, your PIN, or Card Account, or you could lose all the money in your Card Account. no mention of 60 days. Even if 60 days whats the case we dont get a monthly statement or anything providing us our purchases or unauthorized transactions as we do for regular bank so if I dont go into the mobile app I dont know that the transactions happened so I think its a little unfair that they bring that up as a excuse to allow me to lose my money.
|
| 07/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I live in XXXX, TX. I have a CashApp account where I had a total amount of {$3200.00} On saturday XX/XX/XXXX at XXXX, an unknown transaction was made suing my CashApp information at XXXX XXXX XXXX '' in XXXX XXXX , NJ of {$0.00}. The second transaction was made at XXXX in ''XXXX XXXX '' in XXXX, NY for {$1.00}. Starting at XXXX and stopping at XXXX, 30 transactions od {$100.00} each were made at XXXX in XXXX XXXX , NY. The last transaction of {$100.00} was declined due to not having enough money in my account. Starting at XXXX and stopping at XXXX, 3 transactions of {$25.00} were made until the third one got decline because I transfer the last {$24.00} that were left in my account to my Bank and I proceed with the deactivation of the card made by me, XXXX XXXX XXXX XXXX , because I didn't know who was withdrawing this money from my account. I got {$3200.00} stolen from my CashApp account on Saturday XX/XX/XXXX and nobody is helping or assisting me through this situation.
After disabling my CashApp card, I tried reaching to CashApp customer service through phone, where only a machine gives you directions to report your card as stolen or lost, or instructions about how to reach CashApp through email, and they will be available to contact me in 48hrs. I've sent 3 emails to CashApp, it's been more than 48hrs and they haven't reached out to me through email. I left my phone number too and haven't gotten any calls back.I texted them through their social medias such as XXXX, and through XXXX I reached out to CashApp account and also CashAppSupport account privately and commenting on posts, and nothing has happened.
I placed a police report for Fraud and accepted to press charges towards this company.
I lost the money I've been saving to return to school through an App that is not taking or showing responsibility towards my situation. They are not responding back to me, and I would like to make a claim towards this business, hoping this can help me get my money back.
|
| 08/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On two occasions ( XX/XX/2020 and XX/XX/2020 ) my daughter sent me {$150.00} and then {$2000.00} thru Cash app. Neither were deposited in my account. Contacted cash app thru XXXX. They responded by saying " On Tue, XX/XX/2020 at XXXX XXXX Cash App Support XXXX wrote : Good morning XXXX, XXXX here with Cash App, I do apologize for the delay. I'll be taking over your case for XXXX and want to help explain the best steps to take from here.
At this time, our payment operations team was unable to reverse the deposit. As a next step, weve attached a document confirming your {$2000.00} payment was successfully deposited to the bank account ending in XXXX.
Please provide this to the ACH department at the bank to locate the funds. All financial institutions, including this bank, use the ACH network to move payments to and from bank accounts. The trace information provided includes a Recipient ID and Trace Number that the ACH department must use to locate these funds.
If the bank states that the deposit was reversed back to Cash App, please ask them to provide the transaction details on a bank letterhead.
If any additional needs come up, please let me know. I'm always here to help how I can.
Warmest Regards, XXXX Cash App Support.
I went to bank and got confirmation my funds were deposited so asked Cash app for the official dispute policy and have not heard back. ( My e-mail to them : XX/XX/2020, XXXX XXXX ( 3 days ago ) to Cash, me I did supply this to my back and they did not receive.
I am attaching a copy of my statement showing no deposit was made for this {$2000.00} and the other {$150.00} in question. The account number is right so it looks like something happened from your end when you sent.
We are going in circles here, please send me the official easy to complete a dispute thru Cash app. '' I have attached the details from Cash app with the ACH details. etc., and a copy of my bank statement.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ga XXXX
|
| 04/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX, i was email by Square.com that read " In order to compliantly sell XXXX on Square, youll need to join our XXXX XXXX XXXX XXXX. Please fill out this form within 7 business days. After 7 business days, we will stop deposits to your bank account until the form is complete. You will still be able to process payments ... '' Late last year 2020 I shut down my XXXX XXXX because of all the regulations they have on selling XXXX. Since i stopped selling XXXX and COMPLETLY shut down the business, and DELETED my XXXX XXXX from square i started a new business. I now have a XXXX XXXX that i started after deleting my XXXX XXXX. I Emailed Square to tell them i NO LONGER SELL XXXX PRODUCTS SO I CAN'T AND WILL NOT APPLY FOR THE XXXX PROGRAM THEY ARE REQUESTING. I gave it 7 days to see if I would get a response and i got nothing from square. I gave them a call and explained to them that I no longer sell XXXX products, I've deleted the store and cut all ties with XXXX products. The current store ( XXXX XXXX XXXX ) started getting sales and square still has a hold on my funds. They told me that i would hear from someone in a couple of days and the issue should be resolved. Another 4-5 days went by and I'm still getting sales and my account is still on hold over an OLD store i had. I've called the company 8 times to resolve it and no one has helped me. I had someone email me telling me if no one reached out to me by XX/XX/XXXX to email her and let her know. I emailed her 3 times with no response. I'm a small business trying to make ends meet and square is not responding or helping me in the 2day time frame they listed or the 7-day time frame listed. It's about to be a full month of me shipping out products to customers without having the funds released. If this is not resolved and my funds are not released from square I will be forced to close down my business. I can't keep sending out products without receiving the funds for the products being sold.
|
| 12/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On Thursday, XX/XX/XXXX I opened a Square account in order to process a credit card payment from a VA Contracting Officer. The payment was for a successfully completed contracting job where I was building a website in order to help a VA physician run a study. I created the Square account using accurate information about myself and linked my bank account. The total amount of the payment was to be {$3800.00}. On the XXXX, I spoke with the Contracting Officer on the phone and he gave me the credit card information to be entered for the transaction. I put the transaction into Square, and thought that would be it. However, later that day XXXX XX/XX/XXXX ) I received an email saying that due to unusual transactions transfers were being suspended on my account. The email linked me to a Square website which prompted me to upload several documents in order to verify my identity and the legitimacy of the transaction. I provided all requested documentation. I linked my bank account through Plaid, sent a copy of my driver 's license, and even uploaded a copy of the signed invoice with signatures from both myself and the VA physician with whom I had been working. Two days later, on Saturday XX/XX/XXXX I received an email informing me that my Square account had been deactivated and that my funds would not be released until XX/XX/XXXX. They told me that Square would not be able to " meet my business needs at this time '' and that the decision was final. When I attempted to contact Square customer support on the phone, because my account was deactivated the system did not allow me to speak to a human being. I sent them an email message from their support website which was also unanswered. My business did not and does not violate the business that they say are allowed, and the singular transaction that I processed was completely legitimate. They gave no information as to why my account was deactivated, and it has been impossible for me to determine the cause.
|
| 10/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
So it starts with XXXX, I was on there and I saw this newspaper that I thought I really liked and signed up for it for like a month, through XXXX. But I dont have access to that XXXX account. So the newspaper keeps charging me every month now for several months, that I cant turn off because I cant access XXXX to turn it off and Ive tried logging in and Ive tried contacting the company directly and Ive even talked to cash app support about the charges on my account to have them refunded or remove and they are unable to help me because even if I change the debit card number that I used when I signed up the company can still force the subscription payment, via cash app support. But I have no way to turn off that subscription or supposed subscription from The XXXX. I have no access to that XXXX account either. I tried going through normal channels and I dont like to make complaints unnecessarily but this is a messed up situation and seeing as how the company can force a charge on an account they dont have a debit card number for seems ridiculous. I feel that Im being taken advantage of as a member of our society that is not necessarily the most advantaged. This is not my first problem Ive had with cash app overall Ive had a payment of {$750.00} Go away in cash app support has no phone number so I can call them and waiting on them to respond by email to days in weeks and eventually I lost track of it because I had stress in my life to deal with. They then closed that account altogether so I couldnt access that money ever again apparently. Cash app uses poverty as a means to take advantage of people. Youre not the only ones of course. But they are a major player in the finance game, FDIC insured or not, they need to be regulated. And as far as I can tell they are not near as regulated as they should be. It is just one of the things that needs to change to make the world a better place and give people a shot at a decent life.
Thank you
|
| 05/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I received a deposit of {$6200.00} from unemployment on Tuesday at XXXX XXXX. Everything was fine that day. The next day which would be Wednesday around XXXX XXXX I sent {$5500.00} to my girlfriends cash app because she has a bank and I wanted the cash. After her receiving the money she notified me that it would be {$90.00} to instantly deposit to her bank so I changed my mind and she immediately sent it back. I dont know if it caused a red flag after that, but I was able to withdraw {$800.00} from a XXXX XXXX atm around XXXX XXXX ( Wednesday ). And thats when my account got locked. I knew it was a daily withdraw limit but Ive been using the app long enough to know that you can still spend money online. Everything getting declined saying for my protection. Ive emailed multiple times and also created a XXXX account so I can XXXX them my problems. After about 2 days I reported my cash card missing thinking maybe if I get a new card Ill be able to access my funds but it wont even let me order a new card. Cant spend money cant send money cant transfer to a bank I just want it off of cash app because they had no apparent reason to freeze my account. Ive been hearing a lot of people having the same problem and my thing is I already sent and spent money why cant I access the rest? Ive had someone send me {$1.00} to see if I can receive money and I can. But when I try to send the {$1.00} back it says I dont have enough cash Still havent heard from anyone from cash app and Ive been hearing that they close accounts and people lose their money and arent able to get it back. Please help, I need my money to pay bills. I have unemployment I havent been able to work, I finally get paid the money I need to survive during this pandemic and cash app freezes my whole account, not allowing me to do anything with my money I am very frustrated because no one is helping me solve my issue they wont unfreeze my account and its been over 72 hours..
|
| 07/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Sometime before XX/XX/XXXX, I was contacted on XXXX by a person claiming to be XXXX XXXX, posing as an employee of XXXX. After chatting on XXXX several times, the conversation was moved to XXXX. My business, XXXX XXXX XXXX, was hurting due to COVID and low oil and gas prices and I was looking to make money to pay my bills so XXXX convinced me to invest via XXXX in a company he was working for that is now known as XXXX that would use binary trading to invest on my behalf. I was told that the minimum to invest was {$500.00}, so I bought XXXX BTC via CashApp for {$500.00} including fees. I transferred the bitcoin from wallet XXXX to wallet XXXX on XX/XX/XXXX. I was then told that I had to meet the wallet minimum of {$2500.00}, so on XX/XX/XXXX, I purchased XXXX BTC for {$1200.00} including fees. I then transferred said bitcoin to the same wallet. Trading then commenced and when first cycle was over, I asked to withdraw the bitcoin. I was told that the withdraw/exit fee was {$3100.00}. I then bought XXXX XXXX on XX/XX/XXXX at a cost of {$810.00} and transferred it to wallet XXXX as instructed by XXXX via two separate transactions on XX/XX/XXXX & XX/XX/XXXX. I then bought XXXX XXXX at a cost of {$1500.00} and transferred it to the same wallet on XX/XX/XXXX followed by a purchase and transfer of XXXX BTC ( {$1600.00} ) on XX/XX/XXXX. I was then told I had to pay a Delay Fee of {$2500.00} for my funds would be released because I waited too long to pay the withdraw/exit fee. I was in dire straights financially and had borrowed the money to pay the withdraw fee from my wifes retirement account. That money was supposed to pay my bills for the month, so I had to borrow more money from another retirement account to pay my bills for XX/XX/XXXX. At this point, I fully believed the whole thing to be a scam and refused to give them additional bitcoin, so I have never received my funds. Please help me recover this bitcoin if possible.
|
| 05/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cashapp account opened about a week ago. My account had reached the sending max, so it was on hold for a week to send payments. I didnt choose to receive a card in the mail for this account and I believe that was the invitation for cashapp to take my money. Upon trying to log in to the cashapp account, I received a message that my email address could not be verified, the email that had worked fine for the time period that the account was active. I contacted customer service where I only had the option to create a new account to get through to customer service. I was told that parts of the information I gave to recover the account was incorrect, but no specific details on which parts. There are no live reps for cashapp so everything has been via email. The responses are generic and prompted. I received no help in recovering my funds and when I asked since I had to use my social to verify the account if it could be used to get everything settled or if they could just send a card to the address on file so that I could take my money out, those questions went unanswered by 2 virtual ( robot representatives ). I asked numerous times. No anawer. I was then told that my case was being closed ( on day 1 ) because I couldnt provide the parts of the information that could not be verified. My money is in limbo and I fear that cashapp has no intentions of giving it back. I dont even know if Im talking to a real person or if Im just getting responses via auto reply because Ive given every piece of info they could possibly want and they wont budge. This is theft an I will not stop until I get my money back!! Cashapp has multiple reviews on these kinds of instances. The account went from verified to mysteriously not able to match information and none of this was my doing. I want to know WHERE my money is, I want to know HOW long its going to take to get it back. I want to know WHY my account suddenly became property of cashapp.
|
| 10/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2021 Cash App allowed multiple fraudulent transactions occur to my account, when the charges were initially made I reached out to the support via phone and chat support, which has not resolved my issue. On XX/XX/2021 after seeing the transactions in pending status I immediately alerted them, they stated they could only dispute charges after they posted. {$3.00} from a XXXX account was charged to my card 32 times totaling {$120.00}, to which I still have not received back! In addition, after speaking with the rep whom said someone would be in contact via email regarding this I HAVE HAD NO RESPONSE! I've called the same number XXXX for three days back to back and the automated voice indicates they're experiencing higher call volumes! NOT FOR THREE DAYS WHEN YOU HAVE ALLOWED FALSE TRANSACTIONS TO OCCUR! When chatting with support they advise you to contact the merchant to which I explained this is fraudulent, how can I communicate with someone who has stolen my information! In addition to the {$120.00} that was stolen from my account and has not been returned they have allowed multiple fraudulent transactions and have 7 pending for which I did not authorize! I have ordered a new card and yet still, on XX/XX/2021 they allowed someone to clear out the small amount that was reflected with a charge from XXXX of {$3.00} several times, XXXX {$3.00} and several other names such as XXXX XXXX for {$100.00}, another user by the name of XXXX XXXX attempted to charge {$50.00}. This is disgusting and immoral that as a company whom houses funds from all over does not have security measures in place to protect my money, no efficient customer service representatives to proactively stop things like this from happening when I reported each transaction while pending and stated its fraudulent, and a non-working phone number that DOES NOT OFFER SUPPORT! I am irate and want my stolen money returned to me immediately!!!!!!
|
| 06/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
As a merchant XXXX ), I processed a charge of XXXX through my credit card proccesor Square on XX/XX/2021 for services provided to XXXX XXXXOn XX/XX/2021, the charge was disputed by the customer, stating services not provided. Upon receipt of the customer 's dispute, Square deactivated my account. However asked for evidence to challenge the chargeback. I submitted support documents to establish services were provided ( promotion media, service agreement, emails, credit card authorization ). Square debited my bank XXXX.
The customer submitted a copy of an email sent to her guest, advising the event was canceled due to low participation and their creditt cards would not be charged as her evidence. Yet failed to admit to her bank she was in fact the client not a guest.This fact should have been clear by the service agreement I provided. The chargeback was schelued to be determined XX/XX/2021. On XX/XX/2021, I received notification from Square the chargeback was decided in the customer 's favor, Not understanding how we lost the dispute, I requested Square to provide the case number and a copy of the challenge they presented to the customer 's bank. Square has advise they can not provide the information I requested. I personally believe Square didn't challenge the dispute and that is why it was decided in the customer 's favor. I want to file an arbitration with XXXX but I can't without the dispute case number that Square refuses to provide. If they acutaly challenged the disput, there isn't a valid reason not to provide the case number. This by all accounts is deceptive practice. Additionally, due to my account being deactived, I can not access Square by phone.
I lost XXXX for their failure to honor their professional resposibility. I'm requesting your assistance to resolve this matter. I'm requesting Square to provide full disclosure respective to the dispute of XXXX ( merchant ) and XXXX XXXX ( customer ).
|
| 12/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Thursday, XX/XX/XXXX, I purchased a laptop ( XXXX XXXX XXXX XXXX ) from XXXX XXXX ( merchant ). The purchase price was {$600.00}, and the overnight shipping was {$70.00} dollars, totaling {$670.00}. Upon receipt of the {$670.00}, XXXX stated that he would provide a tracking number for the laptop. I went ahead and completed the purchase of my laptop. After XXXX confirmed my purchase, he became unresponsive to my requests for a tracking number.
On Friday, XX/XX/XXXX, I become concerned once I did not hear back from the merchant with my tracking number, fearing I lost {$670.00}. I reached out to the merchant with no response. Then I decided to reach out to the Cash App support team. The Cash APp support team recommended that I process a request for a refund from the merchant through their app. I proceeded to process the request for a refund from the merchant. In that, I continued to reach out to the vendor to no avail.
I continued to tell the support team my concerns and asked what would happen if the merchant declines my request for a refund. None of the support agents could tell in detail what would happen in the request for refund process. They kept referring me to their terms and conditions.
Getting more frustrated, I noticed the merchant placed the item for sale again. I reached back out asking about the laptop, and they send the same messaging, which then I learned that they are using Cash App to conduct fraud via their platform.
After bringing this to their attention, Cash App continued to refer me to their terms of service, not acknowledging that a user is stealing from others using their platform.
After many attempts to alert them and tell them about the fraud and that it is not fair, they keep my money and continue to fraud, other people.
This complaint shows the unscrupulous policies that the Cash app has as it allows fraud to be committed and has no protection for its users.
|
| 11/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Someone broke into my XXXX XXXX XXXX Square XXXX inc. ) account using caller ID spoofing to pose as square cash security notifications.
A transaction to XXXX was placed for {$410.00} through my square cash card on XX/XX/XXXX. I disabled my card, reported it stolen, and contacted both XXXX and cash support. XXXX couldn't help me because I didn't have an account number for them to identify the transaction through.
This first transaction stayed in " pending '' for a week.
The next morning, hours after I disabled my square account card and reported it stolen in their app, another transaction for {$410.00} went through to XXXX, immediately bypassing the " pending '' stage. Placing my account balance at- {$410.00}.
Some time around XX/XX/XXXX, the first transaction was returned to me, alongside funds from another smaller transaction I didn't make a dispute for. Square XXXX support took this action without requesting any information from me.
But now, square is refusing to do anything about the second transaction. Despite me providing all the information they ask for ( including the reports I filled with the FBI and FTC ), they refuse to acknowledge that I have provided any information at all and continue to state that they will close my case if I don't provide " the requested information ''. They refuse to answer the question of " what did I not send? '' But what's truly suspicious is the fact that square cash isn't even acknowledging that the first transaction occurred, and was then returned to me. I would think the refund of half the stolen money would imply the refund of all the stolen money, so I think they are attempting to lie about what has occurred.
They erased all record of it from my account transaction log. The refund has been erased, too. I have chat logs of customer service agents directly referencing this transaction ( date and time ) that has disappeared from my account record.
|
| 06/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/20, I noticed discrepancies in my checking account. I immediately contacted my bank and closed my bank card. I then made numerous attempts to the CashApp in which I was directed to contact XXXX XXXX. By attempting to contact XXXX XXXX proved to be futile except for hearing announcement indicating that there seem to be scams going on with CashApp.
When I contacted my bank, they wanted a history of the transaction from CashApp in which there was none that I could have located. I then decided to file a complaint with cfpb for resolution.
This is the history of the activity in question regarding my checking account that is affiliated to my CashApp.
On XX/XX/20, there was a {$500.00} deposit into my CashApp. id # XXXX. On XX/XX/20, {$10.00} was taken out of my checking account, id # XXXX. On XX/XX/20, I sent {$50.00} to my son 's teacher via CashAp : id # XXXX. On XX/XX/20, an amount of {$14.00} was taken out of my checking account, id # XXXX. On XX/XX/20, I noticed {$19.00} was taken out from my checking account id : # XXXX and on that same date, XX/XX/20, for the same amount, {$19.00}, same id # XXXX. Then, on XX/XX/20, {$14.00} was taken out, id # XXXX. On XX/XX/20, I received {$500.00} from CashAp id # XXXX. On XX/XX/20, {$19.00} was taken out from my checking account that is affiliated with my CashApp, id # XXXX. On that same date, XX/XX/20, another transaction for {$26.00} was again taken out from my checking account, id # XXXX. On XX/XX/20, {$19.00} was again taken out id # XXXX. On XX/XX/20, {$26.00} was again taken out form my checking account, id # XXXX. On XX/XX/20, {$46.00} was taken out again, id # XXXX. Then on the same date, XX/XX/20, {$49.00} was taken out of my checking account again, id # XXXX. Another transaction took place on the same date, XX/XX/20 for {$49.00} again, id # XXXX. On that same date, another transaction took place for the amount of {$49.00}, id # XXXX.
|
| 02/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have repeatedly sought assistance from the Company. I have money that is in my account after deleting the app restoring several times on two different devices. I finally get in to the Support team to share what has been happening my account has money in another account. The support team deletes my account/accounts two of them which I never was aware of always had one account. I informed them I have been asked for driver license, phone number, to create an new account which i did not need one ; just trying to get into the one currently have with company. They ask : It's best to provide any email addresses, phone numbers, $ Cashtags, or zip codes that may have been linked to a Cash App account in the past. I'm unable to assist with the account unless I have the accurate information.
I provide first time hashtag information, bank card, bank account 4 digits, then they said email does not match account. Then give hashtag and government name, account number and card. They find my information delete account on my app for me to put new card in bank account information but then no cash in my account. I respond did what was asked to say '' oh apologies '' you have a third account unable to merge accounts until you submit the correct information. Informed them after repeated conversations I do not have third account wanted to speak with a Manager with no availability another team support persons stated need this information as I stated is this a scam because how can I have another account when i was assured what I submitted was all that was needed until it was time to release my money that is floating around. Providing snapshots of transactions, gave detailed response of all required information. SMS text stating when attempting retrieveal of cash that it was allegedly claimed by who? Account shows no $ hashtag with my name just a name shows my contact number my account always had my picture
|
| 08/18/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I had my car broken into while I was out on quick jog. My wallet was under my seat, but the theft broken my window of my car and snagged my wallet. While I was out on the run, they ran to and used my card at various places. I was able to get my funds back, except for with Square that has provided me with poor customer service. They have closed the case, even though it was still in the " investigative process. '' I have supplied them with a police report, documentation, photos, evidence, and approximate time that the theft used my Square card in person at XXXX and XXXX XXXX. They went to the store all within a matter a XXXX min and used whatever they could during that time, this shows and reflects on my account. As of right now, the fraud charges have ruled in " favor of the merchant. '' However, I couldn't get them to confirm or explain to me why it wasn't ruled in my favor. Unfortunately, I can not get them to confirm the police report # I sent month ago, as that claim has ended. The only way to communicate with them is via email and when I respond to that email thread, it said the case was closed due to a 2 week inactivity even though the Square representative told me that it can take up to 45 days for the review process of fraud charges. As of right now, I do not think they actually used the evidence I sent them and it was not represented well on my behalf. I am extremely disappointed in how Square is handling this and I believe that they are not following the legal process.
Here is the email thread from before : Hello, Thanks for the email! Please see pictures attached of car break in! The two transactions that are fraudulent are : XXXX XXXX XXXX {$51.00} XXXX {$180.00} Please let me know when this information has been received and is being processed. As well as the timeline to get a refund on these items.
XXXX XXXX sent on XX/XX/21 with photos attached, police reports, etc.
|
| 03/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/2021 my 3rd round stimulus check has got deposited into my old cash app account that had been closed with debit card ending in XXXX with the amount of {$1400.00} USD I tried to contact cash app support via the app on my smartphone also email all I got was emails pretty much saying that theres nothing the support team can do about transferring the funds to my bank account or sending me a check and closing the account with the remainder balance to my address on file. They claimed that they can not override the decision and they also claimed to try and do a one time funds transfer to my new current cash app account which was unsuccessful from what I was told. so from that point on I tried to call a phone number that I got from the cash app website XXXX and I couldnt get in touch with a customer representative so all I have are these emails claiming that they can not override the decision to transfer my funds and screenshots of the error messages that they gave me. On XX/XX/2021 I got my second round of the stimulus check deposited into that same cash app account with the debit card ending in XXXX with the amount of {$600.00} USD and I was able to transfer that balance to my bank account without problem. At one point I kept getting error messages also stating that Ive have failed too many times trying to link my bank account and it had put up a security measure so I then emailed cash app support again and the next time I had tried to link my bank account with my cash app so I could transfer the balance I just got the same error message saying to contact cash app support at this point I dont know what to do i cant get in contact with cash app support through the phone and emailing is just turning into a timely process thats just taking too long just to be told theres nothing that cash app can do especially when Im counting on this money in a college student so I need this money.
|
| 03/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
In essence the following occurred : 1 ) I was misquoted a rate and time by a vendor business partner 2 ) The vendor pushed back the time to XXXX as he was at gym with another client or getting his own workout in.
Vendor took close to 20mins to get ready. I was truly not going to quiver about that 20min lost tart assuming I had been given the a full 2hrs or at {$120.00} had been refunded. So since neither of those occurred and the vendor tried to justify the pay received and time Thus, Im now asking and requesting the full {$150.00} be refunded for non-performance, fraud, deceptive business practice on behalf of Cash App its parent Square Inc the Vendor and owner of the XXXX XXXX on XXXX Cash Apps need to pull money of the vendors card or account and refund me the {$150.00}.
The cash App site leads you to believe that if issues arise that you can cancel / refund a payment and they give you numerous option However, Cash App never investigated they just respond that they are sorry and tell consumers they need to contact their Financial institution to resolve the issue and if you drill down far enough on the app you are told to contact Square Inc the Parent of Cash App I will be contacting my bank today XX/XX/20 Reason for Refund credit 1 ) The name of vendor is the same as the name of the vendor was using 2 ) No invoice was every produced 3 ) The terms of the engagement were not met I was shorted 30mins.
4 ) Vendor quoted me an hourly rate prior to engagement then tried to change his rate and terms the following day in an attempt to justify not refunding {$150.00}.
5 ) The person booking the engagement was not the person performing the training .Cash Should act in Good Faith if they claim to have options to deal with issues A letter was sent to Square Inc on XX/XX/20 which consisted of exhibits and was a total of 56 pages please note a portion on that letter is attached
|
| 09/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
on XX/XX/XXXX I was trying to get a statement from my cash app account and I could not do it in my own so I went to the web site to get the phone number to contact them for help with getting a statement. the number I called was XXXX XXXX and spoke XXXX from customer service. He told me he could help me get a statement and wal me through the process. He told me that I had to do a demo transaction to create a statement and that it was not a real transaction it was fake and would not be deducted from my account. so I trusted him and sent a {$89.00} to XXXX XXXX then he told me I had to do another one for {$290.00} and then he said one more for {$430.00}. He told me to wait 5 minutes and I shoud get a statement in my email. No statement so I called him back and be blocked my call. I called my bank to tell them what happened ( XXXX XXXX XXXX ) they told me I was just scammed. I did file a claim with XXXX XXXX XXXX but they denied my claim because they said I initiated it and they did what I requested even though I was scammed. Now I want to make a claim with cash app. which is Square cash. I recently received a call on XX/XX/XXXX. from someone posing to help me with my refund regarding my scam. They wanted me to open a secure account where they can send my money back. I asked them was they from cfpb and he said yes. Then he said he was from California and calling for Square cash. I believe it was the same person who scammed me the first time. I felt harrassed by this person. Can you please help me to contact Square cash ( cash app ) to resolve this matter and get my money back. I recently received a letter from XXXX XXXX from Square cash in California saying she was investigating and wanted copies of the transactions and provided her email XXXX no phone number was provided. I am continuously being harrased by these people claiming to want to help me get my money back..
|
| 05/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I hired a mover named XXXX 's XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX phone number XXXX They wanted me to pay thru XXXX well the money was not available that day so they made me use Cash App but first I had to get a refund from XXXX which I did. Then I paid them thru Cash app {$1300.00} from my XXXX account. Then they started unloading my furniture. Yes they literally held my furniture hostage until they received the money that very day. Then I found out that the owner XXXX XXXX wanted another {$220.00} dollars because it took almost 2 hours to find a way to pay him the {$1300.00} I refused but his men were still unloading my furniture. What I did not know was that they had blackmailed my grandson and granddaughter into paying from their XXXX account the {$220.00} thru CASH APP. I did not authorize nor did CASH APP have the right to take funds from that account. Both my grandson and grand daughter are under the age of XXXX years. My grandson used his phone to access CASH APP but used my granddaughter funds from here XXXX XXXX account. I do not even have the CASH APP login because XXXX XXXX told my grandson to delete the file so I would not find out but it showed up later in the day on my granddaughters XXXX XXXX account. I was furious. I tried to get the money back from CASH APP but there in no phone number to call just their APP. I have sent numerous emails and texts to XXXX XXXX XXXX and XXXX and they stated that they refunded money but as of today I have not received this {$220.00} back into my granddaughters account. I am requesting the money back from CASH APP because it specifically states that you have to be 18 to use the app and both XXXX XXXX and XXXX XXXX knew my grandkids were under XXXX and sometining should be done to this moving compnay that holds people furniture hostage and you have to pay before they deliver your furniture
|
| 10/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On the XX/XX/XXXX, I received an email from Square banking stating that a charge in the amount of {$290.00} had been declined fo insufficient funds. I knew I hadn't made any recent purchases, plus I had checked my account the previous day and had more than {$7000.00} in the account. I checked my online banking and saw 21 transactions had been made. I immediately contacted square. I was told that there nothing that I could to do besides wait until each transaction was complete and file disputes. Two of the transactions were voided so I filed 19 disputes over the next few days as they completed. I have talked to square every other day and even called the companies where my money was used, all of which were in XXXX! While I was using my card in XXXX, NC, someone was also using my card in another country, XXXX. Square doesn't have any protocols setup to stop this. I posted about this issue online and found two other people with square accounts that his happened to. The other people 's money was used in XXXX as well and at the exact same companies for the same amounts. Luckily for them they didn't have as much money to steal. I was told by Square that while they research my disputes they will give me a loyalty credit. On Today I received emails for loyalty credits for each of my disputes. Within seconds, I received another email stating they were taking the money right back out. 19 emails giving me a credit and 19 stating that they were debiting the account. When I call you can not speak to a manager nor anyone in the fraud department. I have been put on hold and hung up on or told it will be escalated and I will be contacted within 2 days and I never get a call back. I recently read loads of complaints on XX/XX/XXXX website of the same things happening to others, fraudulent activities, and Square siding with the merchant and people loosing thousands of dollars.
|
| 10/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 at around XXXX XXXX transactions started to come out of the account as my husband was holding the phone on his hands. These transactions kept coming in until about XXXX XXXX. As the money was being pulled out of the account and sent to multiple people my husband and I kept pressing cancel transaction and issue a refund. we quickly reported the cashapp card stolen though we have the physical cards with us to prevent further transactions. I call the police immediately and filed a police report and submitted disputes for those transactions to cashapp. Cashapp replied by stating that we had to contact my bank and XXXX since {$530.00} were sent to XXXX to a card ending on XXXX. I had {$1300.00} in the account to complete my mortgage payment of {$1300.00}. However, my mortgage company never saw the money. I was taken right before our eyes. I contacted cashapp and they did not look into these suspicious transactions since they are saying that the transactions look like they were sent from my account. However, as these accounts were happening someone had XXXX my cash pin. Normally when you have a transaction and you want to send money or add money to your cash app account you have to have a cash pin otherwise the transaction will be cancelled. That did not happen at all. At this point cash app has done nothing to help me file a dispute nor investigate my claims. The institutions that they referred me to stated that they can not help me because these transactions originated from cashapp. I just want to recover my money and figure out who would do such horrible things. I still have to pay my mortgage company and cashapp is offering direct deposit and debit cards and my consumer agreement stated that if I notify them within reasonable time that my account has been compromised they would dispute it. However, they have done nothing about the situation.
|
| 07/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
XX/XX/2019 : After noticing my monies were transferred to a cash app debit card I XXXX cash apps number ( XXXX ). A rep answered the phone Cash App and proceeded to help me transfer the monies from the cash app debit card ( which I have never had a cash app debit card or number ) to my debit card linked to my banking account. While trying to help me I was told I had to log out of my account but would be able to get back in. Once I logged out ( $ XXXX ) I was not able to get in cash app and dont know where the monies are currently. I need help in locating where the money is and either deposited into my account or refunded back to the sender. This matter has been an inconvenience and am very disgusted with this process ( this is the email I sent to cash app ).
AFTER A FEW EMAIL EXCHANGES, they sent me this email Cash Support XXXX Sun XX/XX/2019 XXXX XXXX You Hello, Thank you for providing the requested information. We completed our investigation and determined your account to be compromised based on the information provided to the third party. To prevent further unauthorized transactions we have elected to close the compromised Cash App account.
To regain access to your original account, you need to open a new Cash App account. Once created, we will grant you access to your original account information.
Once you successfully create a new account please reply directly to this email with : Your new XXXX Photo of your current government-issued ID ( drivers license or passport ) Your current Cash App login device make and model We want to resolve this matter for you as quickly as possible, and with the required information ( your new XXXX and ID ), we can complete your reimbursement.
We greatly appreciate your patience and cooperation. Please let me know if you have additional questions.
Thank you, XXXX XXXX Support Still haven't received the {$2500.00}
|
| 02/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2020, I placed an order via an online store, through XXXX. I messaged the individual who claimed to be the owner of the online store. She claimed to have had her business for several years and was successful. I placed an order for 1 designer purse and wallet, 2 designer belts, and 1 designer hoodie. Before I secured the order I inquired about the payment method and delivery service. Again, I was assured the business was legit and would get a tracking # for my purchase and I would be getting the items with in 3 to 5 business days. The individual stated she uses Cash App to receive payments. I went ahead and paid {$600.00} for my items. However, I never received my items, tracking #, or a REFUND. On XXXX, I attempted to retrieve my refund from Cash App which denied reversing the transaction even though I informed them I never got the items I had ordered. My second resort was to contact XXXX XXXX XXXX. On XXXX, I opened up a claim. The bank researched the claim and then denied overturning the transaction even though I never received the items/services. XXXX basically took the same steps I did, which was contact Cash App and did not resolve anything. I believed that because they are a reputable established FDIC bank, I would have had better results. Instead, XXXX was of not helpful at all. After banking with them for approximately 25 years, XXXX did not offer any support or do anything. It should be noted, during the two claims which were submitted, I continued to have contact with the individual requesting an order status, a tracking #, a delivery date, until I finally asked for a refund. She would avoid my messages even though I was notified she was online. Therefore, at this time I would like to know what I can do to get my money back and report her so called business so she will not continue to scam people out of their hard earned money.
|
| 02/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
During the week of XX/XX/XXXX a company called CashApp sent me XXXX different " debit '' cards attached to my monetary account with the company. CashApp is only supposed to send you these cards if you ask for them, because they have no customer service phone number I reported these fraudulent cards to the company over XXXX. I have seen complaints of many other customers getting debit cards they didn't ask for, the only way to get customer service about possible financial fraud this company is committing is to say something on XXXX of their social media platforms. I didn't trust giving information about the fraudulent cards tied to my monetary account out over the internet so I followed a link given to me by the " customer support '' agent over XXXX. The link sent me to a page to report my problem to the CashApp team, so I filed out the information about the fraudulent cards. Then the " customer support '' emailed me with a short list to submit information about the cards and an encrypted file dropbox link to submit the information. I can not type out the information they asked for in the file link they sent me, I asked several time to several different agents how I am supposed to use the link they keep emailing me. I asked if I should type all the information in a Word document and drop the file in the secure link or if I should answer the name and address information they asked for in an email and then submit picture files of the cards to the secure file dropbox link they kept sending me. They never answered my question and now are ignoring me all together, leaving me with XXXX fraudulently opened cards and no way to delete or unlink the cards from my monetary account. I have spent XXXX hours today trying to delete fraudulent cards I never ordered from this company and now they are completely ignoring me, leaving me stuck with XXXX fraud cards.
|
| 10/23/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I noticed 6 unauthorized transactions from XXXX I didn't do. I first contacted cash support in XXXX, never received a response. I contacted cash support again in XXXX. Finally received a response so I sent the necessary info but never received an response after that. I contacted once more in XXXX. Sent the necessary info again an was told that 2 of the transactions could be disputed because it was over 60 days but if you follow the timeline I been trying to get help well within that 60 days time limit. The only reason it went over 60 days is because either cash app support never responds or they take weeks to respond. The Cash App manager told me to contact XXXX about the charges which i did but 5 of the charges orders have been delivered so the only route to getting my money back is through an dispute which my card company refuses to do. XXXX was nice enough to refund me for one of the transactions since the order was never delivered but the other 5 cant since they were delivered. The cash app manager has been giving multiple responses/switching their reasoning on not helping on why he/she cant help me and now im 100 % sure she/he will say the 4 transactions in XXXX cant be disputed now because it been over 60 days. She/he doesnt understand the difference between authorized and unauthorized orders. Since I have legit orders with XXXX she/he feels like the unauthorized orders cant be disputed which makes zero sense. I was also told I was already refunded for the transactions in question but if you look at the bank statements it proves that not to be true. I was also double charge for the same unauthorized transaction twice. One of XX/XX/2020 and also again on XX/XX/2020 with the card I already reported stolen months prior. He/she doesnt even want to help with XX/XX/2020 transaction. I feel like Im being played with and not being took seriously.
|
| 07/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2021 I noticed that funds were transferred from my XXXX Account to my Cash App-Square Account-XXXX XXXX. These two transfers occurred very close together time wise. I was able to disable the car that was linked to this account. At the time this appeared to be the route to mitigate any possible damages that may occur with unauthorized use of such accounts. On XXXX XXXX I spent nearly 4 hours making phone calls, sending emails, and researching some way to contact the party to whom it is necessary to speak with when such activities are occurring. Some time during this extended time trying to contact said organization, the card was un-disabled.
It was my hopes in such a frantic attempt to directly communicate with such appropriate persons -- TO MITIGATE ANY AND ALL POSSIBLE LIABILITY associated with this incident. I also attempted to contact appropriate persons via the aforemematioend ways during the following 8 days. I WAS NEVER ABLE TO SPEAK WITH OR DIRECTLY COMMUNICATE WITH ANY SUCH PERSONS. The only option that was avail was to submit issue via the transaction log via the app. No confirmation email was given at such time. I was never followed up with. The case auto closed in 3 days. The resulting funds that were transferred into this account were used through a series of unauthorized transactions that occurred over the next few days. Such authorized transactions have been attached to this complaint.
Said organization have violated ( but certainly not limited to ) Regulation e andf z of the Electronic Fund Transfer Act and the Truth in Lending Act, respectively. The aforementioned provides a process for such occurances, These processes are such that such institutions MUST FOLLOW them, or otherwise be in violation. Not only did said institutions not follow such processes they did not even give such reasonable access to such processes.
|
| 08/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I attempted to recieve my unemployment back pay that I've been waiting on since XX/XX/2020. Literally, the day my funds are released, out of nowhere my account is disabled. No reason given. I was told it could be something in my account history, transaction disputes, or other possible violations of Cash App policy. Well there was nothing wrong the last time I used my card to get XXXX food or purchase an in app game purchas the night before. Im not sure how they came to this conclusion, but there is no recourse for me as a customer. Im helpless. Im stuck. My car payment is behind ( my fault, I know ) and I'm in repo status. My alternator broke 2 weeks ago now I cant move my car to try and make money. I was relying on Cash App to bring me through. My unemployment account already had an error fixed on it, which is why it took so long to be disbursed to begin with. I chose cash app as it had never done me wrong. Boy what a mistake that was. No explanation? Just a XXXX email saying sorry we closed your account, but we won't let you reopen it either. Tough luck and deal with it. What a bully way of handling someone who chose to use your company and trusted your company to secure their financial wellbeing. This type behavior is what is going to kill the next generation of banking users. The way they can freeze your life and you have to answer to them to get your own money. Its just a reminder we aren't free. Its depressing and very eye opening. Any company handling consumer funds, especially credit cards/debit ( prepaid or not ), should have mandatory live phone customer support and have to provide an exact reason why they closed the account. Otherwise how do I know this wasn't discrimination against the poor? How do I know I wasn't targeted? I want an answer for why I'm going to have to wait an additional 7 weeks for my money to be disbursed again.
|
| 07/02/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
I attempted an ATM Withdrawal while in XXXX on Tuesday XX/XX/20 and Wednesday XX/XX/20 from my Cash App Cash Card.
The ATM 's I attempted to use all provided me with a message stating " Insufficient Funds ''. The balance in my account at the time of withdrawal was {$2000.00}. My ATM withdrawal attempts were for the following amounts ( as stated from my account history ) : {$980.00} {$960.00} {$650.00} {$650.00} {$650.00} After each attempt, I received an email from Cash App listing the attempted withdrawal amount, stating : " This ATM withdrawal was declined for your protection.
We can not complete that ATM action. Remember, current daily withdrawal limits are {$1000.00}. '' I contacted Cash App Support on XX/XX/20. Their response on XX/XX/20 is that foreign transactions and withdrawals are not supported.
From their website, https : //cash.app/legal/us/en-us/card-agreement 32. Transactions in Foreign Currencies. If you withdraw funds or make a purchase using your Card in a currency other than in U.S. dollars, the amount deducted from the available funds in your Card Account will be converted by Visa into U.S. dollars. The applicable exchange rate will be selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Visa itself receives or the government-mandated rate. The exchange rate used on the central processing date may be different than the rate that was in effect on the date you performed the transaction. For each foreign currency transaction, the Bank may assess a foreign currency conversion fee and will retain this amount as compensation for its services. Square will not charge you any fees for foreign currency transaction. '' To me, it seems that Cash App is denying the ability to complete my transaction on a product it is offering.
|
| 01/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
In XXXX of XXXX, my XXXX year old grandmother received a CashApp credit card in the mail which was fraud. She does not have a mobile phone or computer and she did not open this account. My mom, who is a senior and her Power of Attorney filed a police report and attempted to call and cancel this account.
CashApp does not have a customer service number to call and report fraud accounts. Since you can only contact them via email, I filed a complaint under my CashApp acccount with detailed information which included my grandmothers fraud CashApp name and explained that the account was fraud and needed to be closed ASAP. I went through multiple emails and received a response that the account was closed. To complete the Identitytheft.gov process and attempt to figure out who opened this account, my mom who is her POA requested detailed information about the fraud account. CashApp sent a secure URL requesting information to verify they are responding to the correct person. I sent the information on XX/XX/XXXX and they stopped responded to all of my emails. I sent multiple emails daily to check on the status and and did not receive a response.
Due to this poor customer service that I received, I filed a complaint with the XXXX XXXX XXXX on XX/XX/XXXX. Two days later, I received two separate email responses from CashApp. They stated I needed to follow the detailed instructions and upload the information to receive the requested information. I sent the photos on XX/XX/XXXX and on XX/XX/XXXX I received a confirmation email stating they received the documents. I am now back in the same situation with CashApp receiving images of all three of our personal information and not responding to my emails with an estimated date when they should expect to receive the information. I checked the fraud CashApp name and the account is still active on CashApp.
|
| 01/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my epic impact stimulus check was deposited into my cash app account in the amount of {$600.00}. On XX/XX/XXXX someone withdrew the {$600.00}. From my cash app at XXXX XXXX took the whole amount had a MasterCard downloaded on the account that I suppose they put the money on so they could withdraw it from a teller it was not my card also they have used a XXXX card on the account and made several small transactions .Now weeks before this I noticed some suspicious activity on my smart phone someone had gotten access into my phone and was trying to get into my XXXX XXXX account which is my XXXX so I shut down my cards all of them ordered new ones and contacted XXXX XXXX , cash app, XXXX XXXX XXXX, and XXXX XXXX , after I done that I knew my stimulus money was going to be deposited into my cash app account so I tried getting back into my cash app account so that I could be sure it didn't get stolen and I had bought a new phone with a new number because whoever done this had complete control over my phone now I traded in my old phone for a new one I had no access to the old phone whatsoever therefore when I tried to get into my cash app they wouldn't let me in because they couldn't verify it was me I explained my situation to them in detail and that I needed into that account before someone else got my money through an email because cash app has no direct customer service phone only email this went in for several days and after my money was stolen they finally let me have access to my account but it was too late the money was gone. They couldn't let me the owner of the account have access but they let some thief in my account to steal my money that is not right I needed that money I'm on a fixed income that money was important to me and now they sent me an email saying they were closing my case and nothing has been resolved.
|
| 03/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I signed up for a Square Cash/Cash App account back in XXXX, and my account has been in good standing ever since.
I noticed over the weekend ( XX/XX/XXXX-XX/XX/XXXX ) that my Cash App card stopped working. After opening the Cash App and going to the Support page, I saw a message saying, " Your Account is Closed '' and " We're really sorry but it looks like your account is in violation of our Terms of Service. ( https : //squareup.comXXXX ). '' I read the Terms of Service, and my account is not and has never been in violation of the Terms of Service. I tried to speak with a representative about this by calling the number on my Square Cash Card ( XXXX ), as well as the number specified in the Terms of Service ( XXXX ), and both numbers played recordings saying to contact support through the Cash App.
On XX/XX/XXXX, I contacted support through the Cash App as indicated, requesting that my account be reinstated and offering any additional information that might be needed. I received an immediate auto-response by email as follows : -- - Hello XXXX, Your Cash account has been closed and can no longer send or receive payments.
Reasons for this decision may include your account history, transaction disputes, or other violations of the Cash Terms of Service [ https : //cash.appXXXX ].
Unfortunately, we can not provide further details regarding our decision, which is final. We are unable to reactivate the account.
If you have a stored balance, you can Cash Out the funds. If you have any issues, we recommend that you link a previously used or a new card/bank account.
To Cash Out : 1. Open the Cash App and tap the dollar amount in the bottom left corner 2. Tap Cash Out > Confirm the Cash Out amount 3. Funds will deposit in 1-3 business days.
We appreciate your understanding and cooperation with this matter.
Thank you, Cash Support
|
| 06/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Someone is using my address to send cards from CashApp and the company refuses to protect my address for that use.
Cards are being sent and I only see them through the e-mail message I receive every morning from the Postal Service ( images attached ). Then, these letter are never there when I get my mail later in the day - which means someone is, in fact, reaching out to my mailbox to recover those cards.
I am not home during the day to talk to the Mail person or try to intercept that person who is taking the cards or even getting the card earlier so they do not succeed in using my address to whatever they are trying to do.
4 different people answered my e-mail messages complaining about the issue : XXXX, XXXX, XXXX and XXXX. Apparently my case number is XXXX. This last message shows exactly how uncommitted CashApp is to combat fraud.
________________________________________________________________ From XXXX on XX/XX/XXXX XXXX XXXX XXXX XXXX, This is XXXX with Cash App Support Team. Thanks for getting in touch with us I hope you and your loved ones are safe and healthy. At the moment XXXX is out of the office. Ill be taking over from here and I completely understand that you want to stop getting card in your address, otherwise you will open a ticket, and just know that I'm here to assist you along the way.
Were always looking to improve our products based on our customers feedback and enjoy hearing from you about how we can make Cash App as useful as it can be. At this time we do not offer the option to block an address from getting cards.
Ill pass your request to the rest of the team. Thank you for sharing your insight with us!
If you have any other questions or concerns, feel free to let me know. I'll be more than happy to assist you. Have an amazing day!
Best regards XXXX XXXX Cash App Support Team ref : XXXX : ref
|
| 09/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
At XXXX XXXX I received a text message from Cash App stating that a Cash App user as filed a dispute with their bank for {$140.00} payment which I received on XX/XX/19. This payment will be refunded from my account.
I contacted the Cash App user in connection with the transaction in question and they stated that they did not file any such dispute.
I proceeded to then contact Cash App via phone no luck, so I proceeded to send then and email. They responded to my email stating that they have conducted a review of my account. As a result, they are sorry to inform me that they have elected to deactivate my account doe to chargebacks on payments that I have from other Cash App users.
I replied to their email stating that if an actual review was done of my account they would have seen that the amount for the transaction in question was sent back to the Cash App user on XX/XX/19, so there was no reason from them to now have gone ahead and debit my personal bank account for {$140.00} which they state will be returned to the Cash App user on Tuesday XX/XX/19. They also went ahead and close my Cash App account with my {$100.00} still in it, and have also closed the Cash App user account that they are stating have filed a dispute for the {$140.00}, and there was also money in his account that he now has no access to.
I contacted my bank and they confirmed that there is a pending debit in the amount of {$140.00} and I explained to them the situation. Agent provided me a XXXX XXXX number that was attached to the transaction and stated that I could call them and explain what is going and see I could get the authorization dropped. That was unsuccessful!
I have unlinked my debit card and bank account from the application.
I am righting for some assistance in recovering my stolen money.
Thank you in advance for your assistance.
XXXX.
|
| 03/30/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
Older American |
|
A contracting company XXXX XXXX XXXX XXXX XXXX ( XXXXused going forward ) did work. They did not finish and I had already paid on XX/XX/XXXX, XXXX XXXX. I suspended the payment that I made with XXXX card to XXXX. XX/XX/XXXX, after repeated calls to XXXX and not getting the phone answered or called back and reading online that XXXX does not complete work and does not call back. I paid someone else to have part of what XXXX did not complete done because it was an electrical safety issue and fear of fire. XXXX did come and do more stated to be done work and insisted to be paid with a cashiers check. I called XXXX and asked about giving a cashiers check, I was told to have XXXX write on XXXX letterhead accepting check instead of XXXX card payment by XXXX XXXX. ( a XXXX employee ) I did what XXXX told me to do and they charged me and paid XXXX again. XXXX said they received a statement from XXXX and because of the statement from XXXX XXXX paid XXXX. I called XXXX and talked to XXXX. He stated he did not get paid by XXXX and that the company he uses Square or XXXX must have the money. XX/XX/XXXX. There have been multiple phone calls to XXXX and XXXX. I also sent messages to Square. I am being charged and XXXX was paid with the requested check. XXXX stated that because of statements from XXXX I do not have enough proof to show XXXX was paid for the XXXX transaction. This is just a summary I have multiple dates and conversations too many to put here. XX/XX/XXXX XXXX XXXX ( XXXX ) insists that Square has the money and in his words '' is holding it hostage. " Also, note the check was cashed before the XXXX complaint was received by XXXX card. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, UT XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , Oh XXXX XXXX Square, Inc. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX , CA XXXX
|
| 07/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I am a XXXX year-old target of financial elder abuse, specifically, what is commonly described as a remote access scam. In addition, this scam falls squarely within the spirit of the CFPBs XX/XX/2021 Regulation E FAQs defining unauthorized transactions. I contacted Square online because I needed help downloading my transaction history. A website that appeared to be legitimately Squares web site, but which I later learned was fraudulent, instructed me to call XXXX for Square Customer Support.
The scammer represented himself as a Square customer service representative and fraudulently induced me to transfer {$7000.00} from my bank checking account and make multiple transfers to and from my cash app account and purchase bitcoin. Under the guise of helping me reduce my transaction limits, the scammer directed me to transfer money from my bank account to my cash app account and make a series of transactions to and from my cash app account. He assured me that these transactions were test transactions. In addition, as part of these test transactions he instructed me to purchase bitcoin.
In addition, the scammer repeatedly instructed me to download XXXX and XXXX many times. Ultimately the XXXX was withdrawn from my account without my authorization or knowledge. This series of transactions resulted in a net theft of {$6000.00} from me.
I submitted a customer support claim to Square which they denied.
[ ref : XXXX : ref ] Like XXXX XXXX, Square is turning a XXXX eye to elder abuse and fraud on their platform.
Square clearly knows where money is being transferred to and from their customer accounts and how long accounts have been in existence on their platform. I have since learned through XXXX search that my experience is not unique and that Square is well aware of this scam.
I would like Square to reimburse me for my loss.
|
| 09/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I created a cash app account probably 10 years ago. It didnt work great for my needs so I havent used it for a long time.
my email account is tied to that account.
here we are 10 years later and I would like to access the account because my XXXX friends use it and want me to use that app as well. Although I use the same email address I no longer have the same phone number, I no longer live in the same place, and I no longer have the same bank account that I had when I created the app.
The only identifying information they asked was for my bank account number, which was closed years ago when I moved.
The company has no other way to confirm that I am the owner of the account. This is fine with me and I told them they could just delete the entire account and I would be satisfied. I can open a new account using just my phone number.
To be clear, I feel unsafe having an account with my email address that I can not access because if one of my XXXX tries to send me money and sends it to my email address it will end up in a place where I can not access it. If I create another account using my phone number which I have done, my friends might get confused if they are supposed to use my phone or my email. ( This has happened before ) I would feel much safer if I could delete the Account attached to my email but Cash will not help.
when I explained all of this to the help desk at cash app they repeatedly give me only this answer : Your request to access this account was not approved. For security reasons, we can not reverse this decision and are unable to provide additional details.
anytime I try to reach out to them they just continue to give me the same response : Your request to access this account was not approved. For security reasons, we can not reverse this decision and are unable to provide additional details.
|
| 10/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/XXXX and XXXX 2021 i made purchase for products that were never delivered, both of which are XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX , through a wesbite and company known as XXXX XXXX, with order numbers # XXXX and # XXXX which were made online at XXXX
Both items were purchased with my " Cashapp card '', a prepaid electronic debit card issued by XXXX XXXX
The purchases turned out to be a fraud scam, when i ordered the items XXXX had given a 5 week delivery time estimate. Then as that timeline was breached, i contacted XXXX to find out what the holdup was, XXXX had asked me to wait and have patience and told me that the graphics cards were late because they were stuck in customs, and then a fewks later they were saying they didn't know how long until they'd be released from customs and then when iade a 3rd contact over email, XXXX had said they were in litigation for the cards and didnt know when they'd be delivered and said they were not allowed to issue any refunds.
Then on multiple occasions, starting XX/XX/XXXX, again on XX/XX/2021, i had attempted to contact XXXX XXXX through the cash app support email, and even filed a XXXX complaint against the bank because Cashapp/XXXX XXXX refused to take my dispute for the fraudulent purchases saying I had only 60 days to complain about the fraud and refused to chargeback the fraudulent purchases for the items that were never delivered. I was robbed nearly {$1400.00} and the Bank is playing policy games in order to unjustly enrich fraud companies and make internet purchases insecure so they can assist theft.
XXXX is shut down and i can not contact them and they are not replying, i can not contact XXXX and CashApp XXXX XXXX XXXX were informed of this with my XXXX complaint and still refused to protect me and chargeback the fraud.
|
| 05/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash app is forcing its users to pay with digital wallet by not sending debit cards as they said they would. Even goes to extremes to display a card has been delivered as per its status. After user grants permission to use XXXX XXXX, cash app will then commence a duplicate transaction using an icon similar or exact to the original merchants. When you choose to dispute they will then tell users to take it up with the merchant, or email them, never insisting or suggestion to open a claim as the real appropriate method in these situations. After reminding them the balance on cash app can never be negative and threatening to defund the account, they reversed the transactions and returned the funds. They did this subsequently for two charges and reversed each one within 5 minutes of each other after saying the exact same thing. This calls for a class action lawsuit for many people this has happened to and left much confusion dating back to cases over a year ago suggesting this scam is STILL ONGOING. This is obscure and must be stopped! Cash app must be put out of business, and publicly revealed, as the government bankrupts these scammers out of commission!
The two transactions I will reference are from XX/XX/2021, XX/XX/2021, XX/XX/2021 The name of the correct merchant would be XXXX not XXXX - cash app has used a disguised name to avoid infringement. Meanwhile neither XXXX or XXXX had any record of the repeated charged transaction because Ive never had a subscription.
The relation between the two are that they are both being done via digital wallet, XXXX XXXX, not using the card directly. I have zero access to my card because cash app hasnt sent me one for over a month. That makes room for them to forge transactions and app icons. I have support and references from external websites complaining about the same thing.
|
| 10/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
Over the summer in 2019, I had two charges come through my CashApp account fraudulently. When I noticed these charges had come through on my account, draining my CashApp account and drawing funds from my Banking Debit Card as a funding source. I contacted CashApp support and told them about the fraud transactions.
They replied and told me that there was nothing they could do to recover the funds or fix the situation because the " recipient had already claimed the funds and loaded them into their personal account. '' I was then instructed to contact my banking financial institution if I wanted to pursue the recovery of these funds.
I confirmed with them that the charges WERE FRAUD, and CashApp said they were going to note it into my account.
On XX/XX/XXXX, I recovered the funds back to my banking account and everything was fine, However, on XX/XX/XXXX, I noticed my CashApp account had been banned and closed. I have yet to received ANY notice about this from CashApp as to WHY my account has been closed. They are currently withholding funds from me in my Bitcoin account, and refused to reply to any support questions on their direct channels via Email, XXXX, or XXXX, as they claim they do not have a phone number.
As of XXXX on XX/XX/2019, They have disabled my ability to create a support ticket via the app, which is their only OFFICIAL way of contacting support, and they have blocked/muted me on XXXX and XXXX, refusing to speak with me about this issue or provide additional details, even when I have the copies of the emails that was discussed prior, identifying the transactions as fraudulent.
I have also been blocked from creating any new account as well to speak about this issue OR request a new account. They are completely barring me from communicating legitimately about their service and this case of Fraud.
|
| 02/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Offending company : CashApp, Subsidiary of Square , Inc XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Website : cash.app Transaction Date : XX/XX/2020 Amount Paid : XXXX Payment Method : Personal Check or Bank Debit Subject : Bad/ potentially illegal business practices I transferred money into my CashApp account so that I could then transfer it into another one of my accounts that for some reason can't link to the originating account no matter how many times I tried, and CashApp had no problem taking my money and then decided it was suspicious activity after taking my money and is now withholding it. There is no phone number that I can call, and they are not responding to emails even though their website says they respond within 24 hours. Their website even explicitly states that there is no phone number that can be used to speak with support. The only email 's that I have gotten from them thus far ( I've sent around 10 e-mails ) as a response indicates that they might hold my money for up to 45 days, which they said after already holding my money for 10 days. There is nothing suspicious about the transaction. Both accounts are in my name, and they have no reason to be doing this. I simply don't understand how this is legal. It is royally XXXX me over. I'm going to have to pay late fees and interest because I can't pay my bills because of this. This is apparently a fairly common occurrence with cash app according to other complaints I've read, which is why I'm reaching out and I've also brought this to the Florida Attorney General 's office attention because this is not okay for regular business practice. They are holding my money, and I guarantee making interest on it while I have to pay fees because I can't access my money. It's nothing short of criminal. They are ruining my credit. I desperately need MY MONEY.
|
| 08/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Ok on XX/XX/XXXX my phone was stolen out of my car and when I realized it was gone I had access to my old phone so something told me to immediately check my cash app so I go on my old phone check my cash app and this person who stole my phone was in it Im watching them change my information Im changing it back we going back and forth so I tried immediately contacting cash app they was not available at the time so I called my phone provider which is XXXX so by the time I get in the phone with somebody finally as soon as shes cutting my stolen phone off poof I checked my cash app account and all my money was at XXXX they attached a unknown XXXX XXXX XXXX account to my cash app and this bank account dont even have my name on it I dont even bank with XXXX XXXX XXXX disappeared out of my account so Im telling the the whole time cash app that my phone was stolen and they hacked my cash app and took all my money out my account I tried to tell them while it was processing the time it was prosessing everything as a customer to save my money I did they did absolutely nothing at all Im talking about nothing now today its like they erased my whole cash app I cant log into it it says its unavailable I have emails everything to prove this whole thing is wrong they didnt do nothing with the proper information I provided them I called the bank because they said they was going to ask the bank to reverse so I took it upon myself to contact the bank myself cash app provided me wit a transaction summary of the transaction with the bank details I call the bank they tell me its been reversed already I contact cash app again and they just completely sent me thru XXXX and at the end did nothing about my money and left if like that to the point they took my account down now me and my family suffering from the lost of these funds
|
| 11/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Recurring charges from Square XXXX showing up on my XXXX account statement even after being issued new cc # by bank.
1st charge showed up on XXXX cc acct : XX/XX/21 {$84.00} amount was disputed and reversed, cc # was replaced by bank 2nd charge showed up on XXXX cc acct : XX/XX/21 {$57.00} amount was disputed and reversed, bank rep put a block on company to stop any further future charges, cc # was replaced by bank 3rd charge showed up on XXXX cc acct : XX/XX/21 {$57.00} I have not yet disputed amount with bank yet, but spoke with a fraud claim rep that I go to the company site which has a form to pull up receipts of charges processed with them. Also, the rep says that it looks like recurring charges and they have no way to stop the company from charging again since it's coming from XXXX that's allowing it to have uninterrupted service, XXXX will just update it with the new cc #. Rep says they aren't able to contact XXXX and resolve it either.
I have contacted the company but only thru a message advocate ( by online chat/messaging ) and he told me that I had to file a police report and then go to their online page to file a " law enforcement information request form '' ( https : XXXX ) for that team to investigate the situation.
Within the chat window, I sent the rep screenshots of the 3 separate charges from my bank account that showed the trans date, card type, trans type, merchant description, merchant info, ref #, merchant name, etc. of the charges. The rep looked into the info sent but said he couldn't block/close the account that's charging my card but only the team that deals with the law enforcement would be able to do it.
I have copied all the text in the chat transcript for my records. The rep sent me a copy of the transcript but it's in a format that's unable to open up on my end.
|
| 03/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
Dear Consumer Finance In the mail on XX/XX/XXXX I received a XXXX XXXX card in the mail. Upon opening the mail there is a debit card and printed card stock with very limited information on on it. It reds the following : On the front of the card stock is my address with a bar code and a number printed XXXX XXXX XXXX XXXX to the left of that is a a small QR code.. On the lower left corner is the stock it reads ; XXXX Square , Inc. Assembled in USA, Cash App logo is a trademark of Square Inc. All others are trademarks of their respective owners, ID # XXXX.
Upon opening the folded card stock in side it reads the following ; Activate Your Cash Card Scan QR Code with your Cash App The code directs you to download load a app.
It is also has printed info and icons reading ; Save with XXXX Tap to Pay, Direct Deposit, Access ATMs, and Pause With a Touch.. It On the front of the Debit Card itself it reads $ XXXX and also what appears to be a imbedded chip.
On the back of the debit card is my name XXXX XXXX with a credit card account number, XXXX XXXX XXXX XXXX with a CVV # XXXX with a EXP of XX/XX/XXXX and on the lower right corner it reads XXXX XXXX.
I looked at contacting this company but get numerous XXXX Search results indicating this more than likely is fraud. I am hesitant to call a number I dont feel I can trust, and calling or downloading the app could further jeopardize or expose me to fraud.
Im also suspicious to this mail as I never applied or requested this card and additionally there is no readily available contact information or phone numbers to call ( not that I would call ).
Your assistance in following up as to the authenticity of this card or to report that it could be fraud is why Im contacting you as this just doesnt feel right and hope this may help others.
Sincerely XXXX
|
| 05/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2021 between hours of XXXX and XXXX XXXX I started receiving email notices that withdrawals were being made out of my Cash App account. There were 5 withdrawals totaling the entire amount in the account of {$2600.00}. The email stated that withdrawals were taking place at a XXXX store in XXXX XXXX. I was XXXX XXXX at the time while my debit card was locked up at home in XXXX, XXXX. I'd never shared my account information with anyone so obviously I was puzzled and completely taken aback by my account being drained of all the savings I had in a matter of minutes. When I got back to my friends house I looked up Cash App website for support to try to retrieve my funds. Unfortunately the website support number provided was the actual scammers who got my checking account information from me and cleaned out my XXXX XXXX account. ( XXXX XXXX replaced the scammed monies ). I finally got a number from my employer who was paying me through Cash App. Ultimately Cash App closed the investigation stating that I had violated their policy and they would not reopen the investigation. It was just last week that sent me information about their policy but they still never made it clear to me what policy I supposedly violated. I'm still confused as to how I may have violated a policy that make this fraud ( Stealing my money from my account ) unqualified for proper investigation and my account made whole again. Detective XXXX XXXX of the XXXX Police Dept. surmises that an actual card was used which might be their claim He also theorized that I used the card at an ATM with a device attached which stole my card number and pin then duplicated the card. I only know that I never shared my information with anyone. That I was in XXXX XXXX at the time and my card was home in XXXX XXXX. I still have the card.
|
| 09/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
So on Saturday XX/XX/2021 at approximately XXXX am to XXXX I was doing online shopping on my XXXX XXXX app on my phone. I had added everything I decided purchase, and completed my order using my cash card from Cash App. I had already added their offered boost of {$100.00} off any purchase anywhere onto my cash card, specifically for this purchase, as I usually have big orders when ordering from this company. My grand total was {$150.00} and right away I had a notification pop up letting me know that the boost had saved me {$100.00} off my total purchase, and the initial charge was {$56.00} to my cash card. So the next day I go to transfer $ from my Cash App to my online games, and it said insufficient funds, so I checked my balance and activity, and all of a sudden, the {$100.00} was gone and the total purchase price went to {$130.00} so I contacted Cash App support. And it has been a nightmare since. Every time I send a message, a new agent joins and obviously doesnt read anything from the previous interactions. They keep giving me the run around, telling me that I didnt have the boost on my card, when I know XXXX well that I did. I have screenshots of all of my interactions with their support team agents, and I also have a downloaded PDF document of my transaction history with Cash App. And if you look at my statement, it clearly shows that I had some sort of boost on my cash card when I made the original transaction, because it shows a cash boost refund to my cash card. I literally am about to lose my mind with them. Theyre rude, they dont do their job, and this is now going to be a second time that Im being screwed by them. I just want them to stand by their advertisements about the boost. I want my {$100.00} back, I was saving that for dog food, and other necessary household items.
|
| 01/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Cash App ( Square Inc. ) are refusing to response about a chargeback request on a transaction after a month.
XX/XX/XXXX I paid {$80.00} using the card to a seller who then immediately deleted their webpage and never provided the order.
XX/XX/XXXX I reported this on Cash App using the " Dispute a transaction '' option. I was told I would be contacted by email. One month later I have not been contacted and nothing is in spam folder.
XX/XX/XXXX I contacted Support and they told me the case ID XXXX had been escalated and someone would be in touch very soon. Nobody has been in touch.
XX/XX/XXXX I contacted Support and they told me the case ID XXXX had been escalated and someone would be in touch very soon. Nobody has been in touch.
XX/XX/XXXX I contacted Support and they told me the case ID XXXX had been escalated and someone would be in touch very soon. Nobody has been in touch.
XX/XX/XXXX I contacted Support and they told me the case ID XXXX had been escalated and someone would be in touch very soon. Nobody has been in touch.
XX/XX/XXXX I contacted Support and they told me the case ID XXXX had been escalated and someone would be in touch very soon. Nobody has been in touch.
XX/XX/XXXX I contacted Support and they told me the case ID XXXX had been escalated and someone would be in touch very soon. Nobody has been in touch.
XX/XX/XXXX I contacted Support and they told me the case ID XXXX had been escalated and someone would be in touch very soon. Nobody has been in touch.
XX/XX/XXXX I contacted Support and they told me the case ID XXXX had been escalated and someone would be in touch very soon. Nobody has been in touch.
It has now been one month and I believe Cash/Square are intentionally avoiding chargeback claims so that they keep the commission on the transaction.
|
| 07/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Hi, I've been with Cash App since XXXX. They also have XXXX, a service that allows you save and grow your money. With this XXXX account, I can save money, grow money. I can also take money out of as account as needed. To do this though I had to verify myself on my XXXX account to access my money. It was easier to put the money in the account than it was to get out! Since XX/XX/XXXX, I have done EVERY VERIFICATION they ask for and they still would not let me access my money. I called CASH APP SUPPORT on XX/XX/XXXX, still as usual, they need more verfications. This time when I went through the verification process, they took all of my money from my XXXX account. They said they needed more verifications so I asked my aunt to help me with verifying me because they asked f there's someone else that can help with MORE VERIFICATIONS!! My aunt helps me out and they take her money as well. Now when I ask for my money back, I get we're sorry for the inconvenience and we will do our best to get your money back that shouldn't been taken from you in the first place, especially for our verification process.
Instaed of giving me my money back, every since XX/XX/XXXX I've been calling, emailing, via twitter, and they are still giving me the run around. So much to the point that they said it's been over sixty days so now they can't help. Wait a minute, What help?
I have never received any help from yet. Over 6 months and all they did was take from me and my family. My family member who they stole from tried to stop the payment rom going through y contacting the bank. She reported the incident to her bank, but they still managed to override the bank and take her anyway. They have never helped me at all. I just want my money back! I did not authorize any transactions for money to be taken from me.
|
| 04/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I received a email that my XXXX password was changed I immediately called XXXX and the rep couldnt ver me I finally got through and was told my balance was XXXX and the funds were sent to cash app in my name I hardly use cash app the rep told me XXXX dollars was xfer from my savings to my checking and the perpetrator started to send money in increments to my cash app ranging from XXXX XXXX XXXX XXXX and XXXX hundred dollars the total they xfer was XXXX dollars I immediately log into cash app and was able to see the transaction but it was too late the perpetrator spent XXXX dollars from my cash card at XXXX XXXX dollars at a food mart and tried to use it for XXXX dollars at XXXX XXXX but it was declined because we already meaning myself and XXXX XXXX rep already blocked the cash card through the app I have reached out to cash app several times there is no phone number which I find to be crazy where u can try and call you have to submit a request through app and wait on a email I have emailed sent message through the app like 5 or 6 times to only receive a email asking for the same info I already supplied I have attached screen shot proof of every transaction I have attached proof the transaction were done in Florida per their app I live in XXXX Arizona I have sent proof that I have filed a police report all they did was block my cash app card literally three days later on XX/XX/XXXX like I cant believe this you dont block it when literally 15 transaction came through on XX/XX/XXXX but you freeze the account when the consumer reports fraudulent activity but then cant even explain or communicate with the consumer on whats needed to be done to get their funds back please help me please that was my little savings I know its not a lot my I worked hard to save that money.
|
| 02/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had a Cashapp account which I had sometimes used to send or receive money.
It advertised like it was a bank account, but one day Cashapp didnt work and I reached out many times. There was no phone number to call.
After many messages on social media, I determined that the company had terminated my account.
I reached out to try to rectify the problem, but was told they will not discuss any account issues. They will not confirm or deny much of anything. They told me via XXXX that once a an account is closed it is irreversible.
I have asked for my account history, but they have not as of right now, provided it.
The fact that this company can close my account, without accountability or redress-ability, nor comment nor any procedure is dangerous and problematic.
What if I have a XXXX dollars of XXXX, cash or other asset? Do they continue holding it, is it refunded?
These apps are becoming de facto banks. The fact that they can ban someone easily and quickly is of the upmost concern to consumers.
Imagine dealing with a real financial bank and they refused to tell you what happened and keep pointing to the terms.
This app needs serious oversight by a governmental agency.
I am sure many other people are in the same boat. As XXXX and other virtual Paument methods are becoming more popular, these banking apps need to provide a safe platform, and the consumers need accountability and trust.
I had several XXXX dollars in the account and I can not confirm if, when, or what money was transferred or where it is is disheartening.
Also a XXXX user should be able to challenge, respond, or otherwise be involved in all aspects of the account, especially a total ban. XXXX should have to follow strict and rigorous procedures and not arbitrarily or capriciously.
Thank you.
|
| 05/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Dear CFPB Staff : 1 ) I established my Square Cash App cash debit card account roughly four years ago.
2 ) On XX/XX/2021 at or about XXXX XXXX. EST, I attempted to use my Square Cash App Card to pay for an email service.
3 ) On XX/XX/2021, at XXXX XXXX. EST, at about XXXX XXXX EST my Square Cash App Card was frozen with a positive balance of {$300.00} 4 ) On XX/XX/2021 at XXXX XXXX EST I attempted to access my Square Cash App funds but was unable to do so.
5 ) On XX/XX/2021 at XXXX XXXX EST I accessed my Square Cash App account via the company 's portal. The portal indicated that a fraud alert had frozen my account.
6 ) On XX/XX/2021, at about XXXX XXXX. EST, while accessing my Square Cash App account on the portal, I informed the company that there was no fraud and that I had specifically attempted to use the card for the vendor which I named.
7 ) My money is still not available today, XX/XX/2021.
I am a XXXX XXXX mostly working XXXX XXXX at a XXXX XXXX XXXX XXXX and need access to my funds. I am especially concerned to see online that many other customers of Square Cash App have experienced the same inability to access their funds after notifying Square Cash App that there was no fraud on their account following a fraud hold, and specifically citing the vendor they had attempted to pay.
I have never had my funds held by any other debit or credit card provider after directly confirming the absence of fraud and indicating the specific vendor I had attempted to pay with that caused an erroneous alert, and in every other case the hold has been instantly removed.
I am more concerned for others who are more vulnerable than myself, as this could really be devastating for low income single parents with children.
Thank you for your very important work.
XXXX
|
| 07/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On Saturday, XX/XX/XXXX, someone who hacked a good friend 's XXXX account, messaged me pretending to be her. They said that their mom 's friend was XXXX of the supervisors at Cash App and she could guarantee me extra money if I gave her some of my Cash App information, had money in my account, and created a Cash App Visa card.
I trustingly gave out some of my information, which was a complete mistake, resulting in them taking {$800.00} from my account, removing my email and phone number so that I couldn't log back in, and they also hacked my XXXX account.
I immediately contacted XXXX support and notified my friends who repeatedly reported my hacked account. They were now using my account to harass and scam my friends and family. Fortunatly, I was able to to reset my XXXX password and recover my account within two days.
Since the event, I have continually tried to contact Cash App for support. As it turns out, Cash App does not offer customer support. There is absolutely no way for me to speak, or be directed to, a real person no matter what method I try. I even attempted to direct message Cash App on XXXX in hopes that a person will identify my situation and help recover my account.
I am extremely disappointed by Cash App and the companies lack of security, support, and resources for their users. I am working on resolving the issue with my financial institution who also has yet to hear from Cash App in attempts to settle the dispute.
I am writing this complaint to settle my dispute and prevent further scams and fraud. I also think it is important to highlight the lack of support and resources from Cash App in the face of fraudulent activity on their application.
Thank you for your time and consideration and I look forward to moving forward with this case.
|
| 02/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On yesterday I went online to lookup Cash app phone number to dispute a company called XXXX XXXX because I have not received the merchandise I paid for. The first transaction was on XX/XX/XXXX in the amount of XXXX then I paid the same company XXXX. I never received any product instead of disputing with my bank I thought I was contacting cash app. A gentleman stated he is the manager at cash app by the name of XXXX XXXX his direct line is XXXX ) XXXX gave me his number directly and then he proceeded to tell me to identify my transactions to download and log into support and give him ID code he was on my phone with me I showed him the transaction that was taken out he had to go to cash app and delete all requests sent to them for my money then he proceeded to tell me to add these code which was actually taking money out my checking account. I mentioned why is more money taken out my account when the original problem is not handled he stated they hold for verification I said Im going to my bank I didnt authorize these transactions to come out. Then he told me while they are handling XXXX XXXX do not attempt to log back in until he calls tomorrow with an update. I said I need my money back in my account. So I got my daughter to help me reopen my cash app because it was completely taken off my phone when we opened up my account he changed my email address to XXXX and deleted email and my phone number. Thats when I tried all in my power to stop that money from going out. I placed my phone number back and I deleted the fake email and placed mines back. Ive contact cash support telling them I didnt do it to put it back but I went to my bank and cancelled the card it came out of. Now my account is frozen with cash app and there is no one I can talk to to get my funds back
|
| 11/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
XX/XX/XXXX XXXX There was a gas transaction initiated at the pump, Which put a {$75.00} hold on the card, but before the transaction was started, it was canceled at the pump, at {$0.00} I then made another transaction conpleting a gas purchase It appears it was XX/XX/XXXX when I 1st noticed that the {$75.00} was never put back into my available balance by available abolence, after looking at it, it was no longer marked pending, in fact it was marked completed I contacted cash app That is when they referred me to contact XXXX XXXX XXXXXXXX, the gas station where the transaction took place, I then contacted XXXX XXXX XXXX, was able to speak to a representative who has encountered the situation with cashapp previously, he sent me documents confirming that the transaction was closed out with a {$0.00} balance from XXXX XXXX XXXX, very shortly after the transaction was 1st initiated. I then reached back out to cash app relax relaying the information from XXXX XXXX, also submitting copis so submitting copies for verification And have continued to get the run around with robotic responses An avoidance of finding a resolution, I have continued to be passed on from representative to representative from representative to representative to representative to representative over and over, i was given a case # XXXX And have repeatedly been told that they have escalated my case to the proper division, it's division, but when I try to reply through email I get a response stating we closed your case because the response was provided and it's been more than 3 days since we've heard from you, there was never any response necis any response necessary or even an email for me to respond to, adding to their avoidance and closing a case that is obviously not is obviously not resolved
|
| 09/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I received a payment on my cash app last Monday in the amount of {$6700.00} so when I went to check to see if the amount of the money was available cuz I got email that amount was available but I wanted to check it to verify when I log into my cash app I was met with a message of me needing to verify my identity so I followed the choices and they gave me to verify my identity cash app has a huge problem with scanning the back of people 's state ID or driver 's license it does a great job scanning the front but nevertheless they gave me the choice to scan my driver 's license or scan the debit card that was linked to my account so I chose to verify with the debit card that was linked to my account once I did that I waited the very next day I got a notification saying that they were unable to verify my identification so I went on to the app she do it again but it did not give me that choice so I went to the settings to see what I could do so I verify my identity and I was met with a notification that my account has been closed with my money still in it so then I proceeded to see if I could use the cash card that came with the account to take my money out I was not able to use that because they deactivated the car so now I've been trying for almost two weeks now to figure out how to get the money out of the account I have sent them emails and all I get back is the same exact email response that they have been trying to contact me for a week which is not true so they decided to close the case so now my money is stuck inside of cash that they do not have a customer service number that you can call speak to a live person check that their customer service line is fully automated and it does not give you the options on how so it can help you get your money back refunded
|
| 10/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I have {$2500.00} in my Cash App account under tag $ XXXX. When I tried to access my account they requested I open a new account since I didn't have the old debit card with me that was linked to the account.
I then established a new cash account under $ XXXX.
Both the old and new account are under email address XXXX.
I sent an original smail on XX/XX/2019 stating I was unable to access my funds in account $ XXXX. They asked me some verification questions which I submitted promptly.
Over the next 9 days, I sent 9 follow up emails however haven't received any response. Then I sent over 20 messages to cash app support through the application and still haven't received a response.
In essence, I believe Cash App owed by Square has illegally prevented me from accessing my funds. Therefore I respectfully request for the FTC to investigate Square and subsidiaries. What they are doing to military and veterans who uses there service is a crime and quite frankly theft.
Below are the details I sent 9 days ago : Hi, 1. Your first and last name : XXXX XXXX 2. $ XXXX associated with your old account : $ XXXX 3. $ XXXX associated with your new account : $ XXXX 4. The phone numbers and/or email addresses associated with your former account : XXXX 5. The phone numbers and/or email addresses associated with your new account : ( XXXX ) XXXX - XXXX / XXXX 6. Last 4 digits of the debit card The following cards throughout my use of the service : XXXX / XXXX / and card ending in XXXX or last 3 digits of the bank account linked to your old Cash App account **or** the full zip code for the debit card Zip Code for all of my cards were XXXX 7. Last 4 digits of the debit card or last 3 digits of the bank account linked to your new Cash App account : LAST THREE BANK DIGITS : XXXX
|
| 10/19/2020 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
A PERSON RENTING A ROOM FROM ME PAID RENT ON XX/XX/20 FOR {$500.00} AND TWO DAYS LATER SHE PAID {$50.00} TWO TIMES FOR A TOTAL OF {$600.00} FOR THE MONTH OF XXXX ON THE XXXX OF XXXX WHILE I WAS AT THE BANK MAKEING A WITHDRAW A TEXT CAME THRU SAYING THAT MY ACCOUNT WAS BEING DEBTED FOR {$500.00} REFUNDING TO RENTER CASH APP TOOK {$500.00} FROM MY XXXX PAYMENT THAT WAS DEPOSITED THAT DAY CASH APP CLAIMS THE PERSON DISPUTED THIS WITH THEIR BANK AND CASH APP IS REFUNDING THEIR MONEY CASH APP PROVIEDS NO INFO AS THE THE NAME OF THE BANK AND THE REASON THEY DISPUTED THIS ALLOWS PEOPLE TO SCAM CONSUMERS CAUSING HARM TO THE PUBLIC A PERSON CAN RENT BUY OR HAVE SERVICES PAY FOR IT THEN LIE TO THEIR BANK AND SAY ITS FRAUD AND GET THE MONEY BACK WITH THE CO NSUMER BEING SCAMED AND CASH APP TELLS YOU TO DEAL WITH THE SENDER THE SENDER IS BEING EVICTED SHE CLAIMS CASH APP ACCOUNT IS HERS BUT GIRLFRIEND HAS HER EMAIL ON IT AND THE BANK CARD BELONGS TO SOMEONE ELSE SO ALL THEY HAVE TO DO IS DISPUTE THE RENT PAYMENT FOR {$600.00} FOR XXXX AND CASH APP JUST LIKE THAT WILL TAKE THE MONEY FROM ME CAUSING MY ACCOUT TO BE NEGATIVE THIS IS A UNFAIR AND DECEPTIVE ACT BEING ENABLED BY CASH APP HOW MANY PEOPLE HAS THIS HAPPENED TOTHIS IS CAUSING HARM TO CONSUMERS AND THE PUBLIC EVERYWHERE CASH APP HAS RECOMENDED I SEEK LEGAL ADVICE OUTSIDE CASH APP SOUND LIKE SOMEONE NEEDS TO LOOK AT CASH APP THEY ARE ALLOWING FRAUD NOT INVESTAGATING MY CLAIMS JUST THREAING ME WITH EXCESSIVE DISPUTES WILL CLOSE MY ACCOUNT, ,I 'VE BEED SCAMED A FALSE DISPUTE FILED AGAINST ME AND YOU TREATEN ME ADVISING ME TO DEAL WITH THE SENDER, PEOPLE THAT YOU RECIEVE CASH APP FROM MAY NO BE FRIEND OR FAMILY SO HOW CAN A COMPANY TELL YOU TO DEAL WITH THE PERSON THAT USED CASH APP TO SCAM ME TO RESOLVE ANY ISSUE
|
| 02/26/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
On XX/XX/2020 at XXXX I began receiving alerts from my bank about transactions that were hitting my checking account. The fraudulent transactions were originating from something called CashApp. I had four transactions successfully go through my checking account for about {$200.00}, the rest of the attempts were declined by my bank. I have never used CashApp and did not know what this was until this event occurred. I disputed the charges with my bank and they are in the process of investigating the charges. On XX/XX/2020, I received via US mail a Visa debit card from CashApp with my full name, a debit card number, CVV number that I did not request. My complaint is that I have searched the internet for contact information for CashApp ( owned by Square ) and they explicitly state there is no phone number that you can call and talk to anyone. You have to use their app to contact support. I do not have an account with CashApp and therefore can not use their appt contact support. I have no way of canceling this Visa debit card they have issued because I can not contact them. How can this be? How can they issue cards in someone's name from a fraudulent transaction and are not required to have a way for consumers to contact them outside of the to resolve the situation? I have no idea what this debit card is tied to and no way to contact them to get it canceled. The fine print on the card says issued by XXXX XXXX. I tried to call them and all you get is a recording that live support is not supported and that you have to use the app. Are you kidding me? Something is not right here and this company and bank issuing these cards ( XXXX XXXX ) needs to be investigated. How in this day and age are allowing consumers to be taken advantage of and we have no recourse.
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On Saturday XX/XX/XXXX I received a text on XXXX from an XXXX user name XXXX, I knew XXXX from XXXX. The message was to me individually and stated that an investment in bitcoin for {$500.00} could help you make {$1000.00} in a few hours. Inwas skeptical about the message however XXXX continued to converse with whom I thought was XXXX XXXX to inquire more. The person who sent me to another person 's account who was supposed to be a XXXX investment person. This person walked me through the " process of investing on the bitcoin ''. They had me walk through a variety of steps that didn't work, then they sent me to a bitcoin website for me to register... they then said I had to send the XXXX to XXXX cash app to invest it into the bitcoin. After meticulously walking me through the steps they had me log in to see my " investment ''. It took about 15 minutes which I know now was time for them to steal my money. After I was having trouble logging back in to the website.They sent me a website in which was supposed to have my bitcom money of XXXX. They asked for my recovery number becauss when it was time to tradd the money disappeared. I stupidly thought it was for the money to be traded. My boyfriend amd I were in desperate need of cash flow which is why I was overly naive in this situation and the conversation with someone I know and trusted lasted fir a length of time s in need of cash flow and because it came from someone I trusted I thought it was legit. They then signed me up for a fake website XXXX XXXX and XXXX XXXX. The phone number they added to my XXXX account was XXXX the location was from an XXXX phone in XXXX XXXX, NY. I really want them prosecuted. My instagram login has always been with email XXXX and via my phone number XXXX XXXX XXXX
|
| 04/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Investigation took more than 30 days
|
|
Web |
Older American |
|
On XX/XX/2020 XXXX XXXX and XXXX XXXX attempted to do a transfer of funds transaction through cash app. We attempted to do the transfer of funds three times. All three times they were declined. At this same time while XXXX was trying to pay XXXX the funds, XXXX was trying to request them. Somehow during the transfer of funds being attempted both ways got mixed up and frozen until both of us could no longer complete the transaction. XXXX XXXX attempted to call this number XXXX, which we thought was for cash app support. At the time of making the phone call when we made the call we talk to a foreign guy. He had XXXX to download an app by the name of XXXX XXXX XXXX XXXX on her mobile device. Once XXXX downloaded the app he was able to hack in her phone through cash app. This allowed XXXX XXXX to send the funds from her account to XXXX account. Instead of the agent sending funds from XXXX account, the funds were sent to someone account in California. He had XXXX XXXX to transfer two amounts. {$720.00} and {$820.00} for a total of {$1500.00}. None of these amounts were received in XXXX account. XXXX cash tag at the time was $ XXXX. Instead of it being transferred to XXXX cash tag, it was transferred to a cash tag in California by the name of $ XXXX. This was never XXXX cash app cash tag. After the transaction was completed to his satisfaction, the call was disconnected and there was no longer any communication with the agent. The person who received the funds had the above cash tag, the number was fraudulent and was not a working number for cash app support. The individual who made the transfer of funds was not a working individual for cash app support. These transfers were attempted through deceptive behavior and should be taken action against.
|
| 11/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I went to the ATM to get 400 dollars off. I had to do 2 transactions for 200 each. I only have a little over 400 dollars in my cash app account. I went to the first atm. And when it went to give me the 200 dollars it said error and didn't give my money. So I went to the ATM beside it and done another transaction this ATM gave me the 200 dollars. I did another transaction which this one said insufficient Funds. I then checked my account and seen that I had been charged for the first transaction. I called XXXX XXXX number on the atm and they told me that I needed to contact cash app that they had already reversed the money back to cash app. I couldn't get ahold of any number on cash app so I had to use the chat option. Which was no help at all. They had me do some sort of claim. About a week later I get an email saying that I lost the claim and it went in favor of the atm and I don't get my money back. I called the ATM back and they told me that is not the case that cash app had my money and that they did an eft and they was supposed to just reverse the money back to my account. The ATM said all cash app has to do is recognize the reversal and apply it..after about 50 chat attempt and XXXX emails. They will not give my money back. I've tried I contacted the XXXX XXXX XXXX and told them about everything.. and at this point idk what else to do. I need my 200 $ I've tried since that day to get cash app to resolve this and the atm XXXX XXXX if u call them they will tell u that they reversed the money back to cash app. Cash app refuses to pay it back to me. They sent an email saying that the final decision was made and I don't get my money back. And the atm said that's cause cash app did an eft when they should of done a reversal.
|
| 09/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
This initial communication is an attempt to inform you of monies exceeding {$6800.00}, XXXX XXXX XXXX XXXX XXXX XXXX UNLAWFULLY taken from XXXX as agent signatorys account for XXXX in an apparent complicit scheme with the financial institutions and/or Clearinghouse activities that you claim contractually to represent in this manner.
XXXX has provided detailed information with signed contracts including but not limited to the hold harmless agreements, therewith clearly and conspicuously signed by the alleged injured parties requesting their monies be returned, further supports XXXX right to a claim for the unlawful and illegal removal of monies from the associated accounts in connection with XXXX work performed.
XXXX has included in this communication those names and amounts taken. Therefore, XXXX is now requesting that Square , Inc will make XXXX as agent whole again with a mutual agreement for three times the amount UNLAWFULLY taken and meet compliance with the Illinois statutory codes for damages intentionally incurred by Square Inc.s egregious behavior.
Additionally, XXXX has no intention of waiving any of her rights to be restored all monies unlawfully taken.
Moreover, if Square , Inc fails to meet compliance, subsequently XXXX is requesting Square, Incs insurance information. Please include its insurance agents name, policy number ( s ), general liability amounts, adjusters name, location and telephone numbers. See the enclosed demand for insurance information as Exh 1.
Conclusively XXXX is requesting a full refund of all monies unlawfully taken, according to her letter of claim as addressed to the appropriate senior management team, underscored by her certified mailing # XXXX XXXX XXXX XXXX XXXX sent on XX/XX/19. see Exh 2
|
| 08/24/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
Hello : I opened an account with CashApp mid XX/XX/XXXX as I do not have a bank account. Most of the time everything processes as expected however on XX/XX/XXXX Department of Labor released 20 payments to me in the amounts of 10 payments of {$600.00} and 10 payments of XXXX totaling {$7800.00} all by ACH transfers via direct deposit. I have not received these funds to date. I confirmed my account number on DOL website and have since received future deposits from DOL to my CashApp card. When confirming on the DOL website it does not show you the previous account number so what I did was enter my correct account number.
I have emailed CashApp as they do not offer any other kind of customer service. Without a response I filed a complaint with the XXXX, then CashApp replied to my email on XX/XX/XXXX requesting I request an ACH trace from DOL and they provide the details on their letterhead. One XX/XX/XXXX I received the letter from DOL showing the money was transferred to CashApp but under a different account number. I do not recognize the account number that the money was sent to it is very different from my account number so I have no idea how this account number was attached to my DOL direct deposits.
I emailed CashApp the same day XX/XX/XXXX attaching the letter from DOL with all the details CashApp requested and here we are on XX/XX/XXXX and they have not responded, I've sent multiple emails everyday since XX/XX/XXXX and still nothing has been sent back to me, not even a confirmation that they received my letter.
I have the proof that CashApp requested and I'm in desperate need of my unemployment payments to pay my bills.
I also sent the DOL letter and a letter I created to CashApp in XXXX XXXX CA via the post office on XX/XX/XXXX.
|
| 09/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I went to try and process my payroll on Square 's platform and it said that it could not process my payroll. My account looked lower than usual ( $ XXXX ) so I transferred funds from their Square Savings. It showed as a {$4500.00} transfer out of my savings and a {$4500.00} transfer into my account- but my account balance showed as {$0.00}. The {$1700.00} on the account and the {$4500.00} disappeared!
I contacted them via phone and they said they'd look into it and get back to me. They did not call me back. I called the XXXX and I was promised an email. I called a second time and they said they expedited the process.
On the XXXX, since they have no phone support over the weekend, I tweeted their platform. They got back to me over XXXX within an hour and said they escalated the issue but could not give me an answer as to when it would be resolved. My balance is still {$0.00} even though we had made over {$1500.00} in sales that day.
We have made over {$2500.00} in sales since the XXXX and it's still showing as a {$0.00} balance. They are still pulling from my sales to pay for my Square Capital Loan, even though I don't have access to any of those funds ( which tells me on their end their system is able to compute the amount of money made, as loan payments are an automatic withdrawal prior to depositing into my account. ) On XXXX I found other customers who have had the same issue this week. I rallied with them, fustrated at this issue and @ Square blocked my account on XXXX!
They refuse to be transparent about their platform issues and refuse to make an announcement and my balance is still {$0.00}. I have an equipment loan to payoff! I have employees to pay.
I strongly advise from using Square or promoting Square.
|
| 08/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX at XXXX, I received a direct message on XXXX from an account claiming to be a graphic artist and offering to do work for me. On the same day, at XXXX, I engaged the " artist '' and we came to an agreement on what I wanted and a price ( {$50.00} ). I was told that as soon as they received a confirmation of payment through CashApp, they would start my work. At XXXX, they provided their cashtag which is XXXX XXXX. I then sent the payment and at XXXX, provided the screenshot of the payment being completed. The next day ( XX/XX/XXXX ) at XXXX, I was accused of not sending the payment. At XXXX, I logged on to my online banking and took a picture of the transaction showing that it was out of my bank account and processed. After some back and forth arguing, I once again sent the bank account transaction AND a screenshot of a completed payment from me to XXXX XXXX through cashapp. At XXXX, this person had the audacity to ask me for ANOTHER {$20.00} to " clarify my payment ''. I refused, there were some angry messages that followed, all of which I have screenshots and I requested a refund. I was denied my refund from this person on XX/XX/XXXX at XXXX. I have been trying to reach customer support for weeks. Through emails, and phone calls. I have never received a return email and every phone call ends up with me on hold for an hour and a disconnected call. Today ( XX/XX/XXXX ) I got an automated call from cashapp about my declined refund. There were no options to press any buttons and when I call the number provided, it just disconnects. I even contacted my bank and was told they don't deal with cashapp. This was supposed to be for a Father 's Day gift and not only am I out the money, but I also didn't have the gift done on time.
|
| 07/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
attempted to help. I did not note the agent 's name. The agent asked if he could call. I agreed. On the phone the agent had me download an app called XXXX XXXX. The agent explained this was one of the procedures Cash App employed to better serve it, clients. The app lets an agent see was the client sees. The agent said, " in order to unlock your account type this in and hit enter ''. I did as instructed, Belatedly I realized I had typed in the procedure Cash App uses to wire funds, a cash tag followed by a numbered amount. I confirmed with the agent whether I had wired funds. The agent said not really because the funds went to a Cash App dummy account and would be reversed back into my account in a few hours. I was not happy and protested the agent 's actions. I was uncomfortable using the App after that and choose instead to wire through XXXX. The next morning the money still was not in my account. I tried customer service via the app and received no response, unlike before. There was no other form of contact available to save the email. I wanted the money situation addressed quickly before the transaction was completed. I wanted a live person to intercede immediately. I went to the web and found a number for Cash App. I called and asked for a manager. XXXX XXXX identified himself as a manager. I explain that an agent from cash app deducted funds and I wanted them back. Mr. XXXX assured me he would get the funds back but he too had to verify I was authorized to access the account. The authorization process was the same. I bulked. But wanted the funds back. Mr. XXXX did not use the same hashtag method but he named a series of numbers that ended up being deductions totaling {$3500.00}. Cash App has stopped responding to me or my bank.
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
At XXXX on XX/XX/2021 I tried to withdraw my money that I had on my cash app card. When trying to withdraw my money from the ATM, I kept receiving an error message. I immediately contacted cash app support team explaining to them that I was not able to withdraw my funds from an ATM nor at a grocery store cash back purchase. The representative told me to try again that it should work, it didn't. Again on XX/XX/2021 I reached out to cash app support and explained to them that I am not able to cash out funds by linking a debit card nor can I cash out by linking a bank account, every time I tried it gave me an error message saying failed to link bank or incorrect info. yet when I go on my banking app I am able to login so I expressed to the representative it is not the wrong information that Im entering and every time I try to link a government issued bank debit card or link my account and routing number it gives me a error message. The representative then tells me that unfortunately there is nothing that she can do as she gave me all the options I have and all I can do is try linking new banks and cards as the ones that I tried are not able to be linked to cash app and she can't override it. Long story short, I have been messaging and emailing cash app managers and representative about this issue since XX/XX/2021 and I have not been able to get my money off. I am not able to send or receive money because they closed my cash app account shortly after my complaints to them and told me that my account was in violation because I requested a refund. I am not able to transfer, receive, send, or cash out my funds.i have asked for a check to be mailed or for any help of any kind and I get the same message In response from their support team.
|
| 08/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
The federal violation conducted pertains to the Consumer Protection Act whereas SquareXXXX failed To protect consumers from unfair or deceitful actions made against me by its merchant, XXXX XXXX. Also, my consumer protection was violated in the state of Texas in which a consumer complaint was filed.
The merchant offered store credit for its consumers via website and refused to honor that for me. So as of today it has my products as well as charged me for the products.
Prior to reaching out to you directly, I have taken multiple attempts with disputing this matter with my bank XXXX and the merchant lied and indicated that I have my products which I don't.
Before I seek legal guidance from a consumer attorney and escalated this matter to the following entities CFPB, XXXX and Texas Attorney General, I believe that its important for the entities to know the lack of accountability SquareXXXXXXXX has taken regarding my matter and not being careful as to know how merchants refuse to work with its customers after being suggested. SquareXXXX should have understood as a brand consumers are helping small businesses and corporations during these times of the pandemic and for consumers not to be ripped off with falsified policies.
Also, SquareXXXX should acknowledge that the merchant should be held responsible for its Liability for Chargebacks especially after disputing with my institution.
I attached the following images to support my dispute which shows the merchant having my products via tracking number, a screenshot of her website with the verbiage of " store credit only '', screenshots of her threatening me on social media, etc.
Since then, I have reported this behavior as consumer fraud and theft to FTC as well Report # XXXX
|
| 10/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/2021, I applied the {$100.00} of $ XXXX boost on a XXXX order. However, on XX/XX/2021 morning, I received notification from XXXX that the order has been cancelled. I contacted XXXX and was informed that the order was cancelled since they were not able to verify the payment with the card issuer, which is CashApp. I was informed that the money was never taken out from my account as if the transaction/order has never happened. XXXX informed me that it was the bank that declined the transaction. I tried to locate the transaction in the transaction history tab but could not find anything.
Since the order did not go through, I would like to use the {$100.00} off XXXX elsewhere. However, I could not locate the XXXX anywhere in the App. I would like to request to add the XXXX back to my account so I could use it. I am asking to have the XXXX applied to my account so I can add it to my card, since I have met the condition of unlocking the XXXX. Im eligible to use it, and I havent used it yet. Just want to reiterate that I am not asking for a reimbursement of the XXXXXXXX, and this is not an issue about a XXXX not been correctly applied to a given transaction. All Im asking for is to add the XXXX, which I am totally eligible for and have not used yet, to my account.
I have chatted with several customer service representatives, including XXXX and XXXX, trying to resolve the issue. However, I was given random, computer-generated replies, some of which even have nothing to do with my issue. It seems that XXXX, the agent I chatted with, does not even bother to look into my issue and just want to end the chat and dismiss me as soon as possible. After several failed attempts, I was left with no choice but to file this complaint.
|
| 06/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
The XXXX of XXXX my identity Was stolen they stole my purse and not had everything in it from my phone to my wallet Which had my social and I had my credit cards and banking information as well as personal information they took the time to go online to the private website where they were able to gain all my information I found that out through bank statements throughCash AppXXXX XXXX in XXXX XXXX when they went online to the private side they drained all of my funds they got on my phone and drained all my funds from XXXX and because they didnt have a XXXX credit card because it was at my house they transferred everything to the Cash App which is again on my phone Ive called Cash App and there is a buddy who answers Ive emailed them millions of times and nobody answers I am almost 8 grand in debt because they got a hold of my tax information my everything Ive contacted XXXXThis is the second time that they hang up on me out of the seven times that called I feel very unappreciated and not like a valued customers just want my money Back Ive already contacted the FBI Ive already contacted the XXXX XXXX on other thanks which wouldve been Cash App I dont mind reporting XXXX for the route customer service every time I never made a transaction my stuff was stolen what was recovered was an empty post with a crack phone What Im using right now I need yall as Im cash app amd pay pale to understandThat I never agreed or authorize any transactions and I need my money back or we can take it to legal matters and I cant get a lawyer and sue yall I am literally in some hardship right now and all I want is my money back not even the government my money do you have any questions feel free to call me at XXXX you can also email me at XXXX XXXX
|
| 02/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Ordered a dining table XX/XX/XXXX and provided pictures of what we wanted it to look like. Top measurements were provided by merchant, not bottom. The company was supposed to provide pictures of base but did not. XXXX was supposed to be received on XX/XX/XXXX and delayed delivery multiple times. During this time the original company who was supposed to make it did not and it was given to a different company ( owner XXXX informed me of this ) We received the table on XXXX and had to send it back. The base was much larger than discussed and did not fit properly in our space. The table also had a large defect on the top and had places where it wasn't stained properly. We contacted the merchant who said she would work on providing a different base. She provided links to other bases and measurements and these were also too large. We asked for a refund and she wanted us to come in to discuss which we were unable to due to travel. She then said she'd replace a small portion ( 15 % ) of our fees which does not work for us. We do not have the table and she is withholding our refund. I contacted our bank which took the dispute but also said we should contact Consumer Finance as sometimes Square is viewed as just a money transfer and will not provide a refund regardless of circumstances. I also went on the Square site that does not mention this but wanted to go this route to make sure we get our money back so we can buy a dining table since we currently have nothing. Please note : the merchant did not inform me that she was using Square to take payment. She also says Terms and Conditions were given but I do not know what these Terms and Conditions were. Regardless, the complete wrong table was given to us and she will not refund us.
|
| 09/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XXXX. I was mislead by a scammer on the internet posing as someone who wanted to help a college student financially by sending me money. They first " got to know me '' and then said I would get an allowance of XXXX $ a week, just for companionship and talking with them. He then had me do an " errand ''. He sent me a check for {$2500.00} and asked me to deposit {$2200.00} of it into Cash App. Somewhat suspicious, I called my bank and ask if the check cleared. They said yes ( little did I know a check can take weeks to clear ). After I deposited the money into CashApp and sent it to the username on CashApp of " XXXX XXXX '' ( who also had another account " XXXX XXXX ''. I was extremely suspicious. I looked on the check that was sent and called the bank which is was from. I asked them if the listed account number had funds available and they said no. That is when I knew it was a fake check. So basically they gave me a fake check, had me transfer the fake money into a third party cash website, and I am left to pay the {$2200.00} back to the bank. I have contacted CashApp Support an insane amount of times, asking that they please refund my transactions, because they were a scam. Notoriously, they did not respond. Many forum pages talk about how bad Cash App is about scams and dealing with them, and they feel no responsibility toward victims of internet crime. I should have got my money back under the " Merchant didn't hold his end of the bargain rule '' by default, by providing no service, no product, except stealing my money. I emailed CashApp multiple times regarding this issue just to get an automated " sorry, nothing we can do '' message. Taking the loss for the scam is going to seriously damage me financially. Please Help.
|
| 11/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
I was frauded by cash app. This last week I had funds in my cash app set to the side specifically to pay my rent. I was waiting for my check to clear so that I could pay rent & pull the remainder out. On XX/XX/XXXX I went to use my card only to find out over {$1200.00} had been spent without my authorization. There was 3 separate transactions in the amounts of {$270.00}, {$500.00}, & {$430.00} with XXXX. I immediately reported the card stolen & reached out to cash app. I was issued a new card & was told to try & call target to have them cancel the transactions. XXXX told me there was nothing they could do, so I needed to call cash app & wait on them. XX/XX/XXXX I woke up to yet another transaction being withdrawn, even with {$0.00} in the account, this time in the amount of {$500.00} from the card they had just issued, which I have never even used. I then XXXX that card & again reached out letting cash app know there was fraud being done. Once the card was XXXX I really was able to see there was little to no customer service available to me. I filed a police report and filed a complaint with the XXXX hoping to get someone to help me with getting my money back. This same day there was an attempt of {$460.00} which was finally declined! The next day, XX/XX/XXXX, I had woken up with another {$270.00} & {$430.00} being successfully charged to my account. This placed me in the negatives. After reaching out again for assistance I received nothing. I then had my pending check in the amount of {$780.00} cleared & then applied to the negative balance. This has left me with {$0.00}, 0 answers, & still a negative balance. Cash app has done nothing to assist me in getting my money back or letting me know the status of my complaint.
|
| 01/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I lost access to my account with Cash App ( Square ) XX/XX/2020 due to my phone number changing and losing access the email attached to that account. I have attempted to recover my account regain access with Cash app ( Square ) Now for the second time. I have provided them with all of the information they had asked me for the first time and again this time. The ending result being the same 75 emails later I'm being told I will not be able to regain access to my account. I actually just reached out this time to make sure my stimulus money and boyfriend stimulus money that had been deposited onto that account last year was being kicked back so I could look for the check to be mailed to us. To my surprise that account is still active and still open. I have proof of my identity. I have the last four digits of the card from that account at the time I was using it provided by cash app, I've provided my social security number my birthday my name my cash tag name screenshots from when I was using that account I provide them a specific dates I moved money specific contacts I used my rent every month I have everything they've asked plus more. I have emails from the manager supervisor XXXX telling me my account is still active my account will continue to receive deposits as they come in as long as my account is active not giving me an option not giving me a choice but just ending that conversation with I'm sorry the case is closed we will no longer be able to help you I have since then made several attempts to get a hold of them just to get the same email back from XXXX stating I'm sorry your case is closed we can no longer help you so that's what I'm doing today asking for help I do feel this is very fraudulent
|
| 06/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I accidentally paid $ XXXX XXXX {$150.00}, on Cashapp. It was an accident, as I meant to pay XXXX XXXX at $ XXXX. I immediately requested a refund, to which I have not received, even with repeated requests! I emailed customer service, and was told there is nothing they can do! I want to know who I sent my money to, did they actually receive it, or did the app keep it ; something that I can use to pursue legal action against. They say I just lost my money because I did not send it to the right person, period!
PENDING TRANSACTIONS XXXX XXXX - XX/XX/XXXX For Refund Yesterday + {$150.00} XXXX XXXX - XX/XX/XXXX For $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Sunday + {$150.00} XXXX XXXX - XX/XX/XXXX For You know what!
Sunday + {$150.00} XXXX XXXX - XX/XX/XXXX For Refund Saturday + {$150.00} XXXX XXXX - XX/XX/XXXX For Refund Saturday + {$150.00} XXXX XXXX - XX/XX/XXXX For Still waiting for refund Saturday + {$150.00} XXXX XXXX - XX/XX/XXXX For ... until they file with the XXXX.
Friday + {$150.00} XXXX XXXX - XX/XX/XXXX For The XXXX wants me to keep requesting my refund ...
Friday + {$150.00} XXXX XXXX - XX/XX/XXXX For XXXX refund Friday + {$150.00} XXXX XXXX - XX/XX/XXXX For Theft report filed. Call XXXX XXXX.
Friday + {$150.00} XXXX XXXX - XX/XX/XXXX For XXXX refund! Police report has been filed!
Friday + {$150.00} XXXX XXXX - XX/XX/XXXX For XXXX refund Friday + {$150.00} XXXX XXXX - XX/XX/XXXX For XXXX refund Thursday + {$150.00} ORIGINAL TRANSACTION - XX/XX/XXXX XXXX XXXX Refund Requested Wednesday {$150.00} ORIGINAL TRANSACTION - XX/XX/XXXX XXXX XXXX Paid/Completed Wednesday {$150.00} COMPLETED - The correct XXXX XXXX - $ XXXX - XX/XX/XXXX XXXX XXXX Replied Saturday {$1.00}
|
| 05/06/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/XXXX I found out my CashApp Cash care was lost. I immediately blocked my card via the mobile App, ordered a replacement card, and found out there were 17 unauthorized transactions on my account totaling {$2000.00}. These charges occurred between XX/XX/XXXX and XX/XX/XXXX.
I immediately contacted Customer Support through the App ( as there was no phone number to contact customer service ). The response was I will be receiving an email in 48 hours. I received an email same day XX/XX/XXXX at XXXX PST requesting additional information about my claim, which I responded to on XX/XX/XXXX at noon.
On XX/XX/XXXX at XXXX PST I received an email from cashapp support, requesting additional information. I responded same day at XXXX.
At XXXX of XX/XX/XXXX I received a response denying my claim.
When I questioned how 17 fraudulent transactions with multiple Merchants could be investigated and concluded in 1 hour 17 minutes, I was told my account has been closed and that I can re-file a claim.
I asked again, why my claim was denied, and the response was that Cashapp did not get a response from me in over a week. That is not true, because I just explained the timeline and Ive email thread, with time and date stamp.
I know you cant investigate 17 unauthorized charges from numerous Merchants in 77 minutes!
I also bought 12 company stocks through cashapp mobile app. When I asked whatll happen with my stocks in a closed account situation, I was told to sell my stocks and cash out. It is illegal to force someone to sell their stocks against their will ; and this is what Square as an organization is doing.
I have since re-filed the claim and cashapp hasnt responded. Thus, making me seek help alternatively.
|
| 05/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I want a full refund from cash app ( XXXX XXXX ) because I did not receive my merchandise in a timely fashion she stated allow 13 business days from XX/XX/2021 and a lack of communication. Cash app stated their unable to refund me to request my money back from XXXX XXXX. I have notified my bank of the issues I'm having with cash app all I want is for them to do the right thing if I didn't receive something I purchase and paid for it through your company your able to assist in refunding me.
On Wednesday, XX/XX/2021, XXXXXXXX XXXX, Cash Support wrote XXXX Hi XXXX , It looks like youre reaching out for help canceling a payment to someone else. Cash App is unable to cancel or refund completed payments. We recommend that you attempt to request the funds from the recipient.
To do so : Enter the amount of the transaction on your Cash App home screen Tap Request and fill in the To and For fields Tap Request again to complete the request To learn more, please visit Cash App Terms of Service. To learn how to further secure your account with safety features, please visit our Help Center.
If you would like to dispute this payment, please provide the following information for each transaction in question. Without answers to each question, we will be unable to investigate further.
Date : Payment amount : Recipient name or $ Cashtag : Reason you are disputing the transaction : In addition, to help us investigate your claim, please provide the following information : Provide the make and model of each device used to access your Cash App : Contacting us about something else? Please reply to this email with as much information as possible.
Thank you, Cash App Support ref : XXXX : ref
|
| 01/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My cash app user name is : $ XXXX My phone was stolen earlier this month ( XXXX ) and I filed a formal police report, I was able to recover my phone and once I did, I noticed several funds missing from my cash app account. I then reviewed the itemized transactions and I noticed that I same individual that stole my phone ( XXXX XXXX ) was listed on several of my cash app transactions along with another individual that I don't know named ( XXXX XXXX ) my phone was used to iniate funds transfers from my cash app account to XXXX XXXX and XXXX XXXX for a grand total of {$2100.00} my account was almost completely wiped out. I immediately filed a police report and contacted cash app with the confidence that they would investigate the matter and issue my funds back to me, and per federal guidelines provide a provisional credit for the funds while the investigation is ongoing. I have not been contacted by cash app requesting any further info from me, they haven't asked for a police report number or anything whatsoever. I'm not sure how they can possibly conduct an investigation with very little information. If that's the only info they want to conduct an investigation then it's virtually impossible to not approve my claim and resolve it in my favor because any other outcome besides that would advise me that no investigation could have possibly been conducted and I would hate to find out that they just deny most claims without any type of investigation. I demand some answers, I request and demand a provisional credit while the investigation is in process. I've also submitted an affidavit stating that I had nothing to do with these funds leaving my account and these transactions were completely unauthorized.
|
| 11/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have a CashApp account. It is connected to my XXXX banking account. Prior to XX/XX/XXXX, I regularly transferred money from my CashApp account to my XXXX account XXXX XXXX XXXX via their 2-day transfer option, without paying any fees.
In XX/XX/XXXX, I started running into problems using XXXX to transfer money out of my CashApp account. I have made 7 attempts to XXXX. Of the 7, only 1 was successful. The 1 successful attempt occurred when I opted for an instant transfer and paid the associated processing fee. Every attempt to complete a 2-day transfer has been returned to me with a note that the transfer was denied by XXXX. However, this is the same XXXX who apparently accepted an instant Cashout with no trouble.
The XXXX attempts are below : 1 ) Unsuccessful - {$1700.00} via 2-day on XXXX 2 ) Unsuccessful - {$1700.00} via 2-day on XXXX 3 ) Successful - {$1.00} via instant on XXXX 4 ) Unsuccessful - {$1600.00} via 2-day on XXXX 5 ) Unsuccessful - {$1.00} via 2-day on XXXX 6 ) Unsuccessful - {$10.00} via 2-day on XXXX 7 ) Unsuccessful - {$1600.00} via 2-day on XXXX -- > This was cancelled by CashApp representative XXXX XXXX in response to my request for assistance in getting my XXXX successfully completed.
I contacted XXXX on XXXX. They checked my account and assured me there is nothing blocking my incoming transfer. I have attempted to contact CashApp on XXXX, XXXX, XXXX, XXXX, XXXX, and XX/XX/XXXX. They only have email support available, there is no one I can speak to. Additionally, they have not been helpful. They have actually gone through and rejected my XXXX requests or given me the steps to submit one although they can see the submitted ( and denied XXXX request right in the queue.
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
To whom it may concern, My name is XXXX XXXX and on Saturday, XX/XX/2021 - I woke up to several notifications that my CashApp account had authorized multiple transactions to various people that I did NOT know and did NOT authorize. I promptly called my bank to inquire about what to do and to cancel my debit card immediately.
The scammers attempted to send upwards of {$1200.00} but only {$300.00} went though because I only had enough funds in my account for that amount to go through. I realize that it looks like I authorized the transaction, but I did NOT. Someone hacked into MY CashApp account and sent themselves money. I emailed Cash App Support on XX/XX/2021 and received a response from " XXXX '' on XX/XX/2021. I filed a complaint to dispute the charges and gave them the names of the three individuals who were sent money from " me '' because clearly they were part of a larger scam and needed to be banned or have their account suspended. The next day, XX/XX/2021, someone from CashApp named XXXX informed me that there was nothing that they could do to get my money back. I have since closed my CashApp account and deleted the app. I changed EVERY password to prevent something like this from happening again. I am in the process of reporting CashApp to the XXXX XXXX XXXX.
I am sad and frustrated that CashApp allowed this security breach to happen and failed to help me whatsoever. I am a graduate student in a clinical psychology program and am already under a significant amount of financial stress. I can not emphasize enough how I DID NOT AUTHORIZE THE PAYMENTS. I was asleep and woke up to my worst nightmare. Please let me know what you need from me so we can resolve this.
Thank you, XXXX XXXX
|
| 08/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hello : On Saturday, XX/XX/XXXX : My son, XXXX was trying to open an account with Cash App dba Square under his account name " XXXX XXXX XXXX '' & was told to test his Account by sending Money to someone which was me & for me to send the money right back to him.
Instead of the Money coming " directly back to him off of " my own '' Cash App Debit Card, they withdrew the Money out of my Checking/Debit Card Account & the transactions failed several times which caused my Checking Account to be overdrawn.
After further discussion & the Cash App Rep still trying to figure out the problem, I was told that they would go ahead & put the Money " right back '' in my account but they never did. Instead, they sent me a Text Message saying that my Money would be deposited back into my Checking/Debit Card Account by Wednesday, XX/XX/XXXX. They phoned me several times again & I told them I wanted my Money returned to me ASAP!
On Thursday, XX/XX/XXXX, Cash App dba Square, tried to withdrawl the {$340.00} again. I then contacted my Bank & they said they would file a Fraud Claim & do an Investigation.
As of today, Friday, XX/XX/XXXX, I still have not received my {$340.00} back. I reached back out to Cash App dba Square the same day asking them why I still have not received my Money as they originally promised on Saturday, XX/XX/XXXX. They responded back to me via e-mail saying that it takes several days for them to review the situation & in some cases they may not Refund the Money.
I did not authorize them to take any Money out of my Checking/Debit Card Account.
Within a few days, my son did receive his Money back while I am still waiting.
I have already filed a Complaint with my Bank & the XXXX
|
| 10/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
The company " Square '' that I have used to charge my client 's credit cards for my services, claimed that I had a second account with a large dispute on it totaling {$2100.00} and that I was responsible for this amount of money. They therefore withheld {$360.00} worth of my most recent charges and had planned to take any future funds that I would collect from clients until the dispute balance reached XXXX. They initially refused to give me any information about why they thought this second account was mine. After more than a dozen calls, emails, the filing of a police report and the filing of an FTC report, they told me they still believed this other account was mine and they provided the email address for the other account. The email address was not mine. The other entity 's email address contained my first name and the field in which I work ( psychology ). I filed a second FTC report and they decided that it was a case of " stolen identity ''. They have since refunded my {$360.00} and " disassociated '' the other account with mine. However, they still refuse to provide me any information about why they thought this account was mine ( other than the remotely similar address information ) and they still maintain my information was " stolen ''. Given Square transactions involve my bank account, I need to know what if any, of my sensitive information has been stolen. If it has not been stolen, and they simply went the route of putting me through the many, many hours of work because it was easier for them to collect the money they themselves had lost via the dispute on this other account and blame it on someone ( me ) with a slightly similar email address, I would like to know that as well.
|
| 10/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX at XXXX I couldn't withdraw money from my Cashapp card through an ATM. The ATM kept declining the card. There is no Customer Service number on the back of my Cash App card. So I googled the number, and asked XXXX. XXXX said CashApp 's customer support number was XXXX. I called XXXX and a man answered saying : " Thank you for calling CashApp customer Support. How may I help you? '' He had a XXXX XXXX accent. I told him why I was calling. He asked me to hold. He came back and said my card was declined because there was a block on it due to fraudulent activity. He said he could help square the problem away. He told me to go to the XXXX XXXX and download XXXX quick support. I did. Then he told me to go to CashApp and chose the option in the bottom corner to scan my card. Then he told me to go to the app and start broadcast. Then go back to Cashapp to link bank accounts. My XXXX XXXX account was there, he told me to delete it and re-enter it, with my account and routing number, then he told me to move {$500.00} from my cash app to my XXXX account. I did that. Then he asked if it went through told him it did. Then he told me to enter XXXX with an access code, then next. He said it was fixed. Then he asked to see the chip on my Cashapp card through the scan app, he said great, everything is fixed, and in 5 minutes I would be able to sue the card again. Five minutes goes by and I see {$1.00} in my account. I called XXXX. They said the charges are pending not posted. They said to dispute it and try to get my money back when the charges have posted. XXXX returned just {$550.00} to my account. I filed a police report w/the XXXX, OH police dept. The detective has not returned my calls.
|
| 12/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX at XXXX I contacted support at casbapp and explained h wanted to dispute a charge. I allowed a so called friend to use my phone to call his ride and he sent him self money. Wasn't authorized but they did nothing to help. My bank said it's cashapp who needs to fix it and cashapp says it's my bank. That brings me to yesterday. XX/XX/XXXX I was given {$45.00} from a friend to go shopping at kale a local store. It took roughly six hours to make it available. I cashed it out. Now I already did my shopping. Later that evening I went to dinner with friends and tried to send my friend XXXX {$50.00} for my cost the if the meal. Cashapp abruptly refunded the money my balance " for my protection ''. So I tried to cash out the funds I just loaded from the same account and card and it then locked my account. They then over the next 8 hours 3 different times told me I could access my funds and first I needed to cash it out onto a new card. The I needed to use with my casbapp card and lastly well you can try but I can't say it'll work. I was told for 8 to 10 hours I would access it within 24. Now that we are half way there it's changed to 24-48. They are being dishonest and there is no transparency. How is this not unjust enrichment? Here is the entire chat. At one point when I explain this caused me to be cited by local police for theft of service and how important it is for a business that allows it self to be used as a banking service to hold them self to that same standard and the rep clearly responds mocking me. I have never gotten so much as a speeding ticket and tonignt I looked like a XXXX or XXXX XXXX because cashapp decided I am not allowed to have my money or pay for dinner.
|
| 07/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed by cash app out of {$4500.00} on XX/XX/20. I called them initially to report a missing refund that hadn't been credited to my account for {$18.00}. I was told I needed to verify my identity and my account by adding money to my cash app, making a payment to them, assuring me my money was not actually coming out of my account, that that was a part of the verification process. The money did in fact come out of my account. The initial amount the took was {$1700.00}. I was told in order to get that amount back I needed to make another payment of {$49.00}, which I did, in a desperate attempt to get back my money. They then instructed me to purchase XXXX gift cards, total amount {$1000.00}, so that they could use the XXXX cards to secure my money, {$1700.00}, and they would refund me all the money, for a total of {$2700.00}. I did what they asked, only to be told I needed to purchase XXXX gift cards for the same reason, in the amount of {$1300.00}, plus {$500.00} more dollars, total of {$1800.00}, because I requested they refund my money back on the cash app itself, and that in doing so, I caused all the money to be stuck in their server. I was promised a total of {$5000.00}, which included a {$500.00} inconvenience fee for me for their so called mistake. I never received a XXXX of my money back. Not only did I not receive the original {$18.00} I called about, but they scammed me out of {$4500.00}. I have filed a complaint with the Federal Trade Commission and filed a police report. Is there any way I can get my money back and these people be prosecuted for fraud/scam. I also have first and last names of so called managers that I spoke with and also multiple telephone numbers.
|
| 06/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, I initiated a Transfer of Assets from my CasApp account to my XXXX account. The transfer consisted of XXXX shares of XXXX stock. As of XX/XX/XXXX, XXXX had submitted my transfer request to CashApp, and my XXXX account showed a completion date of XX/XX/XXXX. I found this odd as both websites stated that transfers generally take 3-5 business days. I contacted XXXX twice via email chat in the span between XXXX to check on the status. Both times I was assured that everything was fine with my transfer and they were just waiting on CashApp to respond. The shares were not transferred as of XXXX, so I called XXXX to check. Again, I was reassured that everything with my transfer was fine on their end, they were simply waiting on CashApp, who had yet to respond to the request by this time.
I have attempted to contact CashApp several times during this time span as well. I sent emails on XX/XX/XXXX, XXXX, XXXX and XXXX. To date, I have received one response on XXXX, and it was a generic copy/paste email that did not address my concerns directly. I contacted chat support through the app on XXXX, but was told that my question would have to be answered via email. I also received a generic email as a response, stating they'd be in touch with me in the future. I have tried calling their customer service phone number numerous times, but it rings once and then goes to dead air.
My shares/money have been tied up for a month now. I'm unable to buy/sell/trade with my CashApp as it could cause the transfer to fail, and possibly create additional problems. This is now causing me financial hardship as I can not touch my own money and would like to sell off some of my shares to take a profit.
|
| 01/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was selling a vehicle The person I was selling the vehicle only had funds through unemployment cards or one unemployment card and a debit card so we couldn't transfer all the money at one time so her friend had the bright idea to open a square account square is like a business account when you have a business and you sell stuff so I did that all the money transferred into my account and then I got a call that evening saying that they needed certain information because it seemed fraudulent because it was such a big transaction while I was sitting in my bank with this girl personally so they said they needed all my transaction history in my bank history and all this other stuff so I ended up getting it but by then it was too late and they said they deactivated my account which I still was able to get on there and see that the money was there but it did not go into my bank so they said they were putting a 90-day hold on it Well 90 days was XXXX then I ended up getting two more emails one saying that my hold was over and my money would be transferred into my bank which never happened then I got a second email saying that they still were not doing business with me so I don't know how to take that and I have all the emails and all that good stuff hopefully it's still here but I am still waiting I keep checking my bank account every day which this is tearing me up cuz I was going to pay off some bills That's why I sold the vehicle this is so crazy if I could get any kind of help because I've tried calling a million times they have no customer service I've been hung up on twice I don't know how I got through but there is a number somewhere if anybody could help me this would be great!
|
| 06/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
On Wednesday the XXXX of XXXX I received a cash transfer for gas from a friends CashApp Cash Card to my Card. The transaction cleared and became available funds on my card instantly.
I tried the next day Thursday XX/XX/2020 to " Cash Out '' those funds to my XXXX XXXXXXXX XXXX personal checking account. And have attempted every day following.
Now for more than 7 days I have been trying to get this small {$30.00} off this Cash.App Cashcard. My card is for some unknown reason disabled and every time I enable it, it disables itself immediately. I try to cash out the balance to my bank and it says I have no money, I have sent an email every single day and got XXXX canned response stating theyre having connection issues. I have sent a message every day since with no response what so ever. I have done a search of the internet and find there are thousands of complaints with the same problem beginning at the same time as me.
There terms of service state that they are not a bank and therefore have no obligation to honor any financial policy that is expected from a financial institution. However, they are holding my money, as well as everyone else 's money in a regulated US bank account at XXXX XXXX XXXX and using XXXXXXXX XXXX as their pass through. Both of those transactions are definitely regulated by both Federal and State laws.
According to their status page today XX/XX/2020 every thing is working and 'GOOD TO GO ' yet again I can not make the withdrawal or transfer, no ATM access, not able to use the card to make a purchase.
They hide with no public phone number and automated response emails. You can not contact these people other than that they are owned by XXXX XXXX
|
| 10/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
About complaint XXXX. I never made the payment I say and the payment is unauthorized and here is my cash app dispute chat number is XXXX and y'all read the wrong chat history didn't read the right chat and y'all also closed my account for no reason when I kept complainting to y'all about my dispute and I also want my account to be reopen and my dispute filled and also credit my money back to my cash app account here is my dispute information again 1. What is your legal name, $ XXXX, and email address and/or phone number linked to the account associated with the 'unauthorized ' activity? XXXX XXXX XXXX $ XXXX 2. What are the dates/times and amounts for the transactions that you believe are in error? XXXX $ XXXX {$28.00} 3. Why do you believe the transactions were unauthorized? This is the three time I have a unauthorized payment sent to the same user I never sent it to her or don't know her 4. Were you instructed to download any other apps other than Cash App to access the account in question? No 5. What is the make and model of the device ( s ) you were logged into when the transactions took place? XXXX 6. Which city & state were you located in when the unauthorized transactions took place? XXXX Pennsylvania 7. Did you forward or provide any account access information to a third party? No 8. Do you have a PIN set up to authorize payments? If so, did you share your PIN with anyone? No 9. Do you have possession of your device, if not, when did you last have possession of your device? I didn't have possession of my device when I was sleeping before I want to bed I did someone probably guessed my cash app pin who I don't know and changed my pin but I changed the pin.
|
| 01/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
According to Federal Law, XXXX is legal. I opened an online business. I used Square as my vehicle of payment. After 2 sales totaling {$950.00}, they deactivated my account saying it was a high risk business. I understand, XXXX is still misunderstood, but it helps millions of people deal with pain & anxiety. So I am passionate about helping people feel better. If Square doesn't understand that it is legal, that it is NOT trying to hurt the public ( quite the opposite ) & they consider it high risk, fine. But don't keep my money for 3 months with NO resolve ability. It is impossible to reach them. OH yes, sales you get a human. Anything involving a deactivated account, they tell you to look at the first email. I called their numbers ( 3 of them ) on 5 different occasions over the past 2 months, all lead you to nowhere but frustration. That email tells you to go to their help online. Help online tells you to go to the email.
Contacted the sales rep I bought it from on XX/XX/XXXX. When deactivated, I sent him an email on XX/XX/XXXX. No response. I called him on XX/XX/10, XXXX. No call back. I am beyond words.
On XX/XX/XXXX, XXXX XXXX attempted to transfer to my XXXX XXXX account. On XX/XX/XXXX, XXXX XXXX said that XXXX XXXX put a hold on it. I have the documentation.
After months of frustration ... I am putting in a complaint. This is just not right. I did searches on XXXX. Thousands of others are complaining, many attorneys. The experience has harmed me and my business as well as many others. When is too big not acceptable for consumers. When the consumers are lied to to get the business and then they pull the plug when they feel like it. It is just not right.
|
| 01/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
This payment was supposed to be for a deposit towards the rental. It was Fraud.
They mislead me with false charges towards a rental that never existed.
I've tried to contact these scammers multiple times for a refund. No response or refund. This has caused a hardship.
This amount goes with the other disputes i filed in the past towards the rental lease. Its all fraud and was a scam.
This case should combine with my previous disputes as one combined request of fraud.
Id appreciate it if you reopen the case and label this as fraud.
I have sent all of my records and documents to the email prior to this.
Here are the additional payments that i recognized in addition to previosu amounts i filed a dispute for.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
|
|
I started a XXXX XXXX XXXX and since business is picking up I deduced to use a more useful way of tracking my payments instead of using cash app. A colleague suggested square so on XX/XX/XXXX I signed up for an XXXX account to be able to send and accept payments. As your account is created they walk you through steps of adding your bank account and making sample invoices. On XX/XX/XXXX me and a colleague came to an XXXX agreement that totaled out o be {$3500.00}. She was sent an invoice on this date from square and I believe she paid by ACH from her account. On XX/XX/XXXX square emailed me and stated " you can still continue to accept payments. However, until we can confirm your information, your funds will be held in your Square account. You will not be able to transfer your funds into your bank account and they will not be accessible on your Square Card. '' I logged into my account and it sent me to a page with different questions and link to be able tp upload any documentation. I answered each question honestly and to the best of my ability, I also upload my CA XXXX XXXX, CA drivers license, bank statements, CA Secretary of State papers, and proof of EIN from the irs. All of this info was submitted on XX/XX/XXXX, they sent an email on XX/XX/XXXX that my information is now being reviewed. In under a hour my account was blocked, and I can no loner use any of their services. my 1 {$3500.00} payment they told me will now be on a 90 day hold an i can not get my funds until after XX/XX/XXXX. All of my info and documentation is correct and can be verified. They gave me no other explanation and they also have no customer service so you can not talk to anyone.
|
| 03/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
In early XXXX I closed on my first home. In weeks leading up to my close date, I started buying things for my house including appliances. To save money I found a refrigerator on XXXX XXXX. I reached out to the seller and got a timely response. They asked if I could pay via XXXX XXXX which I thought I could, but when they sent the request through I realized I didn't have it sent up so I asked if we could complete the transaction over the Cash App. I gave them my username, they sent the request, and I completed. The subject line and description of the XXXX listing said delivery was available and I confirmed with the seller that I didn't need it to be delivered for a couple of weeks and they agreed. I reached out and over the several days before my close date and move I got a whole bunch of runaround. Eventually, the day after I moved into my home, the seller stopped responding to my texts all together. I disputed the transaction with Cash App and tried requesting a refund from the seller that they of course ignored. Cash App basically said there was nothing they could do since the transaction was authorized and already came out of my account. I also disputed the charge with XXXX XXXX which is the account the money came out of via Cash App for this fridge. They credited the money back to me while they investigated and now over a month later reversed it and took the money back. I got no fridge and I'm now out {$220.00} and both of these institutions are abdicating their responsibility to consumers. In the attachments I provided the email from Cash App, the two letters from XXXX, the XXXX messages with the seller, and the texts with the seller. Please help me.
|
| 09/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My name is XXXX XXXX. I live on XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX. However, I lived in XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX, where I had a XXXX XXXX XXXX XXXX car, which I left there before moving to XXXX XXXX.
On XX/XX/XXXX, I transferred an amount of US dollar {$330.00} via Cash App to a friend, XXXX XXXX, who lives on XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX to pay for the car 's annual tax.
Just after the transaction, XXXX realized that his cell phone dis-functioned to pick up the money. Then I chose to cancel the transaction and return the money back to my account.
On XX/XX/XXXX, I called Cash App customer services to cancel the transaction and transfer the money back into my account, unfortunately, it never happened as expected.The representative I spoke to via telephone number XXXX XXXX XXXX XXXX, The representative deliberately, gave me wrong directions to purportedly transfer {$330.00} back to my account.
As soon as I finished talking to customer services, I checked my bank account for any credit, instead, I realized the debits of total {$2600.00} total in four different transactions of {$110.00} ; {$100.00} ; {$1200.00} ; and {$1200.00} the same day ( XX/XX/XXXX ) I tried to call Cash App customer services many times to get the money back, but they asked me to pay {$500.00} to get the {$2600.00} back, or buy a XXXX XXXX card, then send the number on it. The also asked me to go to the closest XXXX XXXX or XXXX XXXX store to ask for the transaction. They finally started hanging the phone up on me.Actually, they have closed my Cash App account ; I have no one else to ask help from, other than Consumer Financial Protection Bureau.
|
| 10/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I signed up for a monthly subscription with XXXX for roughly {$15.00} I immediately noticed the service did not work. And contacted customer service to make a resolution. Once I realized its the site error I requested a refund at what point I noticed I was overcharged. They charged me {$120.00} I did not receive a receipt at sign up or cancellation receipt. I am only able to screen shot the actual website showing I have deactivated the service and still have my card details on this site despite me asking them to remove them. This company is fraudulent as they are not providing the service they advertise. They are refusing to refund me the Yearly subscription they charged me for or adjust it to the monthly subscription I opted for.
I attempted to contact cashapp who has lead me down a long road asking for receipts when they have the information clearly listed on their transaction history. I am not able to provide anything more than the screenshot that is available to me. CashApp a subsidiary of Square Inc. Is not able to help me with this transaction. I am not even able to contact anyone by phone only email which is taking days to resolve. And at this point I am at a dead end as I do not have a receipt because this transaction was fraud therefore I am being told I can not be helped.
CashApp Customer service is not making any attempt to resolve this issue where my account has been overcharged. Only asking me for information they already have in their system. I just want this charge reversed I have attached a copy of the transcripts with XXXX, CashApp, and the Card they still have on file that I want deleted as I am afraid of more unauthorized charges.
|
| 01/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American, Servicemember |
|
NOT A DUPLICATE : I can not consider this case closed because Cash app reverse their decision on my fraudulent claim and debited my Cash app. My Cash app balance is - {$750.00}.
I am appealing their decision for a disputed transaction from Cash App dated XX/XX/XXXX through XXXX XXXX XXXX.
Cash App debited {$750.00} from my XXXX XXXX banking account that they initially returned ( {$750.00} ) to my account due to fraudulent activity on XX/XX/XXXX ( ref : XXXX : ref ).
I am a XXXX y/o widow. My service-connected husband of 44 years of marriage, served in the XXXX XXXX, died XX/XX/XXXX ( 6 years ago ). I live alone and I manage all my affairs by my self.
However, I am asking for your mercy to reverse your decision and credit my account of {$750.00}. As stated in my initial claim letter, I downloaded a " XXXX XXXX XXXX XXXX '' app that gave the hacker access to my Cash App account. At that moment, I believed this " fake '' XXXX XXXX agent was a legitimate XXXX XXXX agent.
It is unfortunate that this hacker has no respect for the elderly and willfully exploit them.
I immediately notified Cash app of the fraudulent claim and they returned the money to my account. However, on XX/XX/XXXX, Cash app reversed their decision and debited my XXXX XXXX account to collect the {$750.00}.
I am on a fixed income and I need my {$750.00} to pay bills. I must save for emergencies as well because I am a widow and do not have the financial support of my husband.
I am educating myself on recognizing fraudulent activity, such as phishing, which also happened to me.
Thank you in advance for reversing your decision and return {$750.00} to my XXXX XXXX account.
|
| 03/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I became a customer of Cashapp in XXXX. The debit card info that I entered to do transactions is tied to only one of my XXXX XXXX accounts. I have a total of 3 XXXX XXXX accounts. Upon initiating my first transaction to send fund out, a message popped up that said : " select the account to want to use ''. I was shocked that it said that because the debit card is tied to only one of my accounts. They ( Cashapp ) had access to all three of my accounts and showed the balance in each account. How did they get access to my other accounts and how would they even know that I had other accounts when the debit card is connected to only one account? I needed to get the transaction done, so I selected the account that I wanted to use. After doing that, I called XXXX XXXX and verified that the debit card I used with Cashapp is tied to only one of my accounts. Then I started asking Cashapp how were they able to know about my other accounts, when my debit card is connected to only one account. Cashapp started sending me generic responses. A few days passed, so I called XXXX XXXX again and they confirmed that my debit card is tied to only one account. I explained to them what happened and told them that there must be some type of security breach for Cashapp to access all of my accounts. XXXX representative said they will check into it, but I haven't heard anything back from them. Again, I contacted Cashapp with the same question. They have replied to me several times but with only generic responses, as if I am communicating with robots. I advised them that I was going to file a complaint because I did not give them any authority to access my other accounts.
|
| 02/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On Sunday XX/XX/2021 I noticed that cashapp had closed my account without any type of explanation. Unfortunately Ive been investing in stock and bitcoin on the platform for quite some time. I had about XXXX bitcoin which at the time was valued at around {$42000.00}. When I saw that my account had been closed I tried to sell by bitcoin hand withdrawal the funds back into my bank account. The first withdrawal that I did was for {$4000.00} at XXXX on XX/XX/2021. This withdrawal was not sent to my bank and it was subtracted from my cashapp balance. I researched a little online and found out that sometimes for larger transactions cashapp may not be able to instantly deposit it so I tried doing smaller amounts and a few of them went through. I did several {$1000.00} withdrawals around the same time as the first one and some went through and others didnt. Im total I attempted to withdrawal {$25000.00} which is the weekly limit for withdrawals on my account and only {$9200.00} was deposited into my account. Additionally i still have {$13000.00} on my cashapp account that I am not able to withdrawal because I am at the weekly limit. I tried contacting cashapp about this major problem and all I got was a auto response from their support. I also tried calling them but they do not have a customer support number. I contacted my bank to see if maybe the transfers were just on hold and my bank told me that cashapp reversed multiple transactions. Im total I am missing {$29000.00} that cashapp seems to be refusing to give me. This is my savings and they are denying me the right to withdrawal this money and are not attempting to help me resolve this issue.
|
| 08/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hello, My name is XXXX XXXX XXXX XXXX. I reside in XXXX California. Back in XXXX I signed up for Cash App. In XXXX I received a money transfer. A direct deposit for around XXXX dollars.
I tried to send some of the money else to another person. My transaction was blocked for my protection according to the cash app. Not long after that someone unbeknownst to me was able to log in my account and remove my phone number and email addresses associated with that account. I was notified of this when the information was changed, but i was not at my phone and didn't notice until the next day. I have unable to gain access to my account.
Since then I have contacted Cash App Support.
today, XX/XX/XXXX, I received this response by email.
Hi XXXX, We closed your case because it's been more than a week since we've heard from you.
Please reach out if you still have questions. Here 's how : 1. Tap the profile icon on your home screen 2. Scroll to the bottom 3. Select Cash Support Thank you, Cash Support For reference, your case # is : XXXX When i responded to this email that I have no way to cash out because I am still unable to login, i received this response.
Hi, Thanks for reaching out but we dont currently monitor this email. For help and to contact Support, open your Cash App and : Tap the profile icon on your Cash App home screen Select Support Navigate to your issue Need more help? Tap Contact Support If youve already contacted Support and are following up about an existing issue, please respond to the last email you received and include the Case ID ( located in the body of the email ).
Thank you, Cash App Support ref : XXXX : ref
|
| 08/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, I was notified via push notification from the CashApp app that I had been charged {$180.00} from a XXXX store in XXXX, CA ( XXXX ). I immediately reported my card stolen so the compromised card could be deactivated, and I could receive a new card number, changed my PIN, and contacted support. I was initially told there was nothing CashApp could do, and they refused to file a dispute. After reaching support by phone, the associate apologized and allowed me to file a dispute. I received an email asking some questions, which I quickly answered and havent received any follow up as of XX/XX/XXXX, despite being told resolution could take up to 10 days.
On XX/XX/XXXX, while still waiting for my new Cash Card to arrive in the mail, I received 2 push notifications that I had been charged {$60.00}, and {$180.00} in 2 separate transactions at a XXXX store in XXXX, CA ( XXXX ). I immediately contacted support again, and since the charges were still pending at this time, I was told to reach out to the merchant, which I did. XXXX told me to contact my card issuer. After the charges completed, I was then able to file another dispute.
All transactions occurred in California, while I live in Alabama, and was in Alabama at the time all transactions took place. I was still in physical possession of the card at the time all transactions took place. At the time of the 2nd and 3rd transactions, I still had not even received my replacement card and had changed my pin number. I also have all security features made available to me by CashApp enabled and activated.
I followed all steps as described at : XXXX XXXX XXXX XXXX XXXX
|
| 09/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I had made an initial complaint about cash app closing my account and not responding back to my emails. Cash app however replied to the complaint i made through consumer financial protection Bureau. In their ( cash app ) response it stated that ; 1.My cash app account was temporarily suspended 2. That it ( cash app ) held my funds ( {$7400.00} ) pending their investigation 3. That my account is closed after their investigation.
Cash app however did not state how I am getting my funds that were held before their investigation in their response. Anytime I email cash app I get an email response from an agent called XXXX who is basically telling me that I will not be getting my funds and that I should move on.
Cash app claims that my account violated their terms and condition. Under Cash app terms and conditions number 9, it state that " Any pending transactions at the time of termination, closure, or suspension of your Account will be settled. Any funds that we are holding in custody for you at the time of termination, suspension, or closure of your Account, less any applicable fees, ( 1 ) may be made available for you to cash out in Squares discretion and subject to the other conditions in these Cash Terms, and ( 2 ) we may require you to link a new bank account that has not been associated with your Account to cash out such funds.. If an investigation is pending at the time of closure, we may hold your funds until resolution of the investigation. '' I understand at this point that my account is closed, I just want to know how I am getting my remaining funds of {$7400.00} unless the company Cash app intends to keep it.
|
| 01/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My complaint is against Cash App on XX/XX/XXXX my son XXXX XXXX put XXXX into Cash App for me. XXXX XXXX his mother. However, instead of using my bank information, they submitted it to a card of a former contractor. the card was used to send them money. The card belonged to XXXX XXXX. However, the money was supposed to be sent to me-XXXX XXXX. I have our entire conversation in a file below. Cash app asked me to call the bank to get the charges reversed, knowing the bank couldn't give me any information because I wasn't the cardholder. I spoke with XXXX XXXX and she closed the account in XX/XX/XXXX. She s [ spoke to the bank XXXX XXXX ( Prepaid account ) They said she closed the account XX/XX/XXXX and there hasn't been any activity on the card since then. The bank said in situations like that the bank returns the money with 2 days to the sender ( Cash App ). Gave Cash App the information XXXX customer service Rep said they saw that money was deposited in the account twice. XXXX completely ignored the fact that my son sent the money too me. Someone keyed in the wrong information. Now they are asking me to get proof from the bank. Which they can't because it's not my account. I asked XXXX XXXX to do it so I could attach it to the thread as XXXX asked, but the bank said they couldn't do it. I'm frustrated with Cash App. I removed XXXX XXXX 's card so they would not make the same mistake again. My son sent me that money for food and a pair of used shoes because I injured my knee. Cash App refuses to do the work and deleted the refund so the money wouldn't come back to the sender. See the attachment for full conversations.
|
| 12/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
my name is XXXX XXXX I used cashapp as a cash transaction to another consumer. This guy was advertising a laptop on the website XXXX and only asked that I pay for shipping because he had purchased a better one and just wanted to help someone less fortunate. He sais he just wanted me to write a small paragraph about whay I needed the laptop, He then asked me to send him XXXX dollars but not through XXXX because he wanted to send it through another mailing service so I could get it quicker, He then asked me to text him my address so I gave him my pobox and he sent him the transaction. Right after that he told me it was a problem with the transaction. He then said he received it and would text me back when he ships the package. I then tried to call but no answer. Then I requested a refund through cashapp and he denied it an blocked me for requesting another refund. I then contacted cashapp but they said it was nothing they could do. I went back and forth with them for a couple days before opening up a claim with the XXXX. they gave the XXXX the same answer that it was nothing they could do. I didn't accept this and asked the XXXX to pursue further. This went on for weeks and finally the XXXX closed my case and said if want to continue to try and get better results and my refund I should contact this company. Its not just about the money more than the principle that cash app doesn't have a better system to protect consumers from fraud and their not held responsible to get their consumers refund back. this is thenumber he gave me XXXX XXXX XXXX his cash app is XXXX XXXX. I also have text messages if you need them
|
| 11/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash app ( square inc ) has money of mine that they refuse to give me access to. I got a new phone and number and was unable to access my account because I couldnt get the text message cash app sends when trying to login. I contacted cash app and was told to set up a new account theyd go from there with verifying my identity. I did that. With this new account I had to enter the last 4 of my social security number, date of birth and zip code. This is the exact same info I had to enter when I created the previous account. Cash app asks for none of that info when verifying my identify. Then they come back and say they can not give me access to my account, the decision will not be reversed and they will not give me any further information. I went as far as to call XXXX XXXX XXXX to have them reactivated the old number just so I could log into the cash app account. With the first attempt cash app logged me in but requested I add a debit card. I tried. It errored 3 times until finally it said I had tried adding the card too many times. When I went back to login with the phone number cash app prompted me to open up yet another account with the telephone number from my old account. They dissociated my phone number from the account Cash app is now holding on to my money and refuses to take any further steps to resolve this issue the account is tied to my social. I can even verify the last few transactions. Cash app can not Just decide theyre going to keep app users money and not offer any type of way to get it. I want my money. After reading experiences from others, cash app ( square , inc ) does this to lots of users.
|
| 06/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Follow up to Complaint Number XXXX. Remains unresolved.
Cash App Reference Number : ref : XXXX : ref I am unable to access my Cash App account after purchasing a new phone and installing app.
There is a serious disconnect between what the Social Media Team on XXXX is telling me and what the CFPB is telling me. One telling me to set up new account. The other to request password be reset. Which is it? I have submitted information to have password reset. I have also tried to set up new account. In each case I receive pop up on phone that states " unable to sign on on this device. '' No other financial institution. No bank. No Credit Union. No Investment House. No P2P payment system requires this or makes users go through this process.
Response from Social Media Team on XXXX. XXXX XX/XX/XXXX.
Again, you need to create a new account using a new phone number or email address. The reason you are having trouble making a new account, is due to you likely attempting to use the phone number and/or email address linked to your other account.
Response from CFPB Monday XX/XX/XXXX As set out above, after several unsuccessful attempts to log into your Cash App account with your PIN, the PIN is automatically locked. Cash App Support has offered to assist you with resetting your PIN. At the time of this writing, we are currently awaiting your responses to the email sent to you on XX/XX/2021 in order to verify your account information, and once verified, your PIN will be reset. Please review this email correspondence and respond at your earliest convenience. We hope this response satisfactorily addresses your complaint.
|
| 11/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Square.com is attempting to deduct {$600.00} from my checking account. They are charing it to my square business account, XXXX XXXX. It is registered to my email address of XXXX. I have contacted the company multiple times.
I received a VERY vague email from them stating that the funds were owed on another account under the name XXXX XXXX or ( XXXX XXXX ). A name that is not associated with my company in ANY way. That person as I researched does not even live in the same county. XXXX is simply attempting to deduct the money based SOLEY on the last name. I have argued with them, sent letters, and emails. Their staff who work in the financial department do not even take phone calls, why should be illegal. XXXX was forced to comply and take calls, Square should as well ... especially when scamming money from businesses.
I want the harassment to stop. My company, XXXX XXXX, DOES NOT owe {$600.00} and the name XXXX XXXX is NOT affiliated with us in ANY way. XXXX is simply using the last name, which matches mine, to attempt to recover money they lost on another account that is in no way associated with my or the business. The account under " XXXX XXXX '' is not linked to my SSN, DLN, ADDRESS, bank account.
On XXXX Square downright refused to allow me to speak with Account Recovery. The customer service rep, XXXX, was less than helpful. I was told, after finally being able to get through to a live person that there " account recovery '' department can't take calls. I was advised to email them. I have emailed them numerous times with zero response. I have attached the only emails I have ever received from them
|
| 01/18/2021 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
|
|
Web |
|
|
I get my unemployment on the XXXX. I was a victim of fraudulent charges 6 times within 2 weeks. It has been a nightmare dealing with cardholder services!! My card was deactivated for know reason. I submitted complaint & it was finally reactivated after 2 months of being treated like a criminal, not able to get to my money, waiting on hold for hours to talk to customer service/supervisor, then hung up on and nobody having answers as to what is going on with my disputes or how to find out. XX/XX/2020, I was robbed of {$400.00} fraudulently charged from a Cash app in California. I live in PA, and don't even have an acct with this business!! I have been waiting for my {$400.00} to be credited back to me. This inconvenience has put me so much more far behind on my bills. Besides the fact 1 week prior {$200.00} was fraudulently charged. My cable/internet has been shut off, my phone that I've had for 20+ yrs was shut off and had to get a new phone/number. I'm now in the process of being evicted and have court date in XXXX. I called XXXX and was told to call back end of XX/XX/2020 to check status of {$400.00} Cash app dispute. I never received anything in the mail and was told it was denied and case closed!! There was No investigation done and nothing sent to me! This is disturbing and disgraceful that this is ok!! I'm looking into contacting legal help to sue. I want to know what was done and why I wasn't contacted. I never heard of this cash app until this happened to me. I never had an acct with cash app and dont know anyone in California!! I need my money that was fraudulently taken from me and given back.
|
| 07/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
In reference to a previous complaint XXXX I received a generic answer, however SQUARE has still not performed and is still holding our money longer than the promised release date.
Below is the email from Square where they stated we would get our money within 2 business days of XX/XX/2021. They are currently holding {$500000.00} of our money.
Hello XXXX, Our Account Services team has reviewed your account and determined that we are no longer able to support processing your payments. Starting today, your account with Square is deactivated.
Any funds currently in your account balance will be held for a period of 90 days, and are due to be released to you within two business days after XX/XX/2021.
Please be advised that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from your linked bank account.
For payments that havent been deposited ( generally in the last few days ), you may consider having your customer pay you by another method ( cash, check, etc. ) and refunding the payment ( s ) back to the original payment card ( s ). The full payment amount will be returned to your customer. Refunds can be issued within 120 days of the original payment date. To learn more about issuing refunds, please visit here.
For more information about our policies, please review the Square Payment Terms.
We appreciate you considering Square for your processing needs.
Sincerely, Square Account Services
|
| 04/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I transferred {$500.00} from my external account to my cash app mobile checking account. CashApp is a subsidiary of Square Inc. For some reason still unknown, cash app lock my account. For some reason also still unknown my account remains locked. Despite several attempts to contact them, the following day and every three to four days since my account was locked I've received little to no support to resolve the situation and verify my identity which they said was necessary for me to regain access. On XX/XX/2020 again I attempted to contact Cash app for a status update on my case. Shortly after the same day I received a reply stating that my case had been closed due to non communication on my part. That was completely false, I have more than enough data to prove that was false. They have no dedicated phone lines to communicate with customer support, they only communicate via email. When reaching out to customer support they state that they will respond within 48 hours. That also was not done on their part. I also attempted to communicate with customer support via XXXX. After a lengthy discussion, they said nothing can be done until the investigation is complete. Since then they have avoided all my attempts to communicate with them. My funds of {$500.00} remain lock in the account. As you can imagine during these times under these circumstances, I am in dire need of that money and they have done very little, almost nothing to make those funds accessible to me.
Also irrelevant to my case but I would like to state that several persons known to me have experience similar issues.
|
| 12/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2021 I purchased a fiber optic XXXX tree online and paid with my cash app debit card {$41.00}. On XX/XX/2021 I submitted a request to cash app to dispute the charge because I have not received the tree and I tried reaching out to the merchant but received email address not found message back. Which after submitting my request to cash app I decided to officially email a dispute request letter to cash app and signing as well and attach screenshots of the email address not found message that I received which I did that on XX/XX/2021. So after I emailed the dispute letter I decided to follow up with cash app to make sure they received everything they needed to start their investigation. So I chatted with them and the representative assured me that yes they did receive everything and that I would receive a response from them 10 days from the initial date that I submitted the dispute which was on XX/XX/XXXX so 10 days was XX/XX/XXXX and he also gave me a claim number for the dispute. On XX/XX/XXXX I contacted cash app to check on the status of the dispute and the representative told me that I didn't submit the request and therefore they haven't done anything so I needed to go start the whole process over again. So I said I have screenshots of me chatting with you guys a few days ago and I was assured that you guys had everything you needed. And then he left the chat so unfortunately I have not been able to get anywhere with them. The dispute letter that I emailed I had actually gotten it from your website the template. Here is my cash tag name XXXX XXXX and the case number is XXXX.
|
| 04/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2021 I tried to make a purchase at a XXXX XXXX in XXXX, CA around XXXX. The amount was for {$100.00}. I knew I had enough to cover that amount but when I used the cash card associated with the wallet it was declined. I opened the app to see what was going on and I had enough money however there was a message stating they had closed my account. I also had received an email which I will attach. Supposedly some transfer of funds, of which I had not done any, any time recently, went against some policy. They refuse to explain what allegedly occurred and they will not reply to any emails and they do not answer their customer service phone. They pretty much hide behind a wall. The email states for me to withdrawl my funds to a debit card or bank account. I have tried 3 different cards and the only bank account I have that can receive that type of a deposit are all denied. On Tuesday XX/XX/2021 I decided to take another route of which has proven helpful with other incidents and companies. I used XXXX. I did receive a response. They said they were limited in what they could do, told me to add a debit card or bank account that had not been associated with a XXXX account to with drawl my remaining balance. As mentioned earlier, I attempted to add such methods of which 2 debit cards should not have been ever associated with closed account. Now no one will respond to me and I still have not received my money. It's not much, {$53.00}, but I desperately need it to pay rent, phone or food. I will possibly be out on the street because of this and am just asking for what is rightfully mine.
|
| 08/11/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I've been dealing with incompetent representatives since XX/XX/XXXX and unlawfully closed my case without resolution and consent. There have been over 19 email exchanges, XXXX interactions pinpointing their flawed accounting data. They have refused to respond to my additional correspondences. In addition, I want to file a complaint for accounting fraud, in violation of consumer rules, laws and regulations. I've made it clear to them I would be filing a complaint if they do not respond and gave them a final notice. They have blatantly disregarded my concerns and unlawfully hoarding my funds.
The account started with {$8.00} and I added {$75.00} on XX/XX/XXXX totaling to {$83.00} balance. I attempted to make a {$75.00} purchase but was declined. Each time it was declined, my funds became unavailable. So, I added another {$75.00} but was declined again and my cash was taken out. Because I was utilizing a 10 % rebate promotion, the system credited {$7.00} which is why I have a current balance of {$91.00}. They released the {$75.00} hold which they corrected voluntary. But based on all the declined purchases, I should have a balance of {$160.00} which the representatives have disregarded. They also confirmed they were having technical issues. They keep saying they refunded both {$75.00} but they haven't. I believe they misread the numerical data and mistook {$75.00} for {$7.00} in their spreadsheet ( also attached ). I am requiring the {$75.00} returned that is rightfully mine and compensation for the issues they have caused including their unprofessional ism and unethical practices.
|
| 02/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
This complaint is in tandem with an open complaint I currently have withXX/XX/XXXXXXXX XXXX through the CPFB.
My phone was stolen on XX/XX/XXXX of 2020. The perpetrator used my phone to transfer XXXXUSD from my checking account held at XX/XX/XXXXXXXX into my CashApp account. They then used my CashApp account to transfer said funds into another unkown CashApp account. The transfers occured at XXXX. The CashApp company then sent an email to me stating they needed identify verification at XXXX, same date. I have attempted the proper channels to resolve this matter with XX/XX/XXXX fraud department with supporting evidence and witnesses, but have been denied more than 5 times. Supporting evidence includes a XXXX Police Report. I attempted to contact CashApp regarding the situation, and at most all I received was an e-mail stating they had elected to close my account. Within that e-mail, they stated they would provide no further information. Please help! This has lowered my quality of living and caused stress and pain and suffering.
XX/XX/XXXXattempts to verify my identiy came only in the form of a simple text message with simple requirements of replying 'YES ' or 'NO '. This has been their statement to me multiple times. Needless to say, the perpetrator had an easy time verifying with the bank by simply replying 'YES '. CashApp attempted their identiy verificiation some XXXX hours ( too little too late ) after having already made such large transfers. PLEASE HELP!
I have all necessary supporting evidence and witnesses needed!
Please contact me directly for supporting evidence!
|
| 05/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
This is in re : Cash App My email : XXXX Date : XX/XX/2020 Cash App name is : $ XXXX This happened to me XXXX XXXX and money was sent to me by another person who is my client who uses me for XXXX XXXX XXXX XXXX. She normally sends {$80.00} to me every week for over 9 months todate. Her name is XXXX XXXX whom sent me money that I never received. XXXX sent {$80.00} twice to my assigned name and I never received neither to my account with Cash App.
It seems to me Cash App needs to have someone answer their phones but does not have a person to do this. For whatever the reason I dont know why this is not a part of being in business, but this is a very detailed part of being a trusted and trustworthy company to be found and to get a real person on the phone to help you with any amount of money that may be in question. Cant see how they got licensed without the protocols of handling customers money with a live person to answer phones. We live in a sad world today with many loopholes and modern technology but folks still dont use their brains on common sense areas.
If someone can please get back with me in this respect in getting my money back.
And if you may need to contact me in anyway possible, please dont hesitate to call me at XXXX.
I would appreciate to see things worked out and if possible changes could be implemented in a seemingly good business that started out good but somewhere down the line someone possibly had a better idea of stealing from the company for themselves from their clients.
Thanking you very much in these regards. XXXX XXXX XXXX, customer to Cash App.
|
| 05/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I buy and sell items on an app called XXXX XXXX. I had a customer offer to buy a hockey helmet that I had for sale and he wanted to use Cash app to pay me. I do have an account on cash app but only a personal account. Since the amount of the helmet was XXXX I was told I needed to upgrade to a business account. The cost to upgrade to a business account is XXXX. The customer was going to send XXXX ( XXXX helmet and XXXX upgrade ), with the understanding that I would send him the XXXX back after the transaction with the helmet was complete. I was told to buy XXXX cards in the amount of XXXX ( XXXX a piece ) to send through Cash app to reimburse him the cost of the business upgrade. I couldn't find XXXX cards so I purchased two XXXX visa money cards. I send the money through from the Visa Cards and then was informed that it had to be XXXX cards. So that was my 1st XXXX loss. I found the XXXX cards and sent those. They said that the money was already taken off of one of the cards, but not the other. So now I have sent XXXX and I had to go get another XXXX card to replace the one that they said was no good. I had the understanding that any money or card I sent them would be reimbursed to me. By this time I am down XXXX on a transaction that was supposed to give me XXXX. The last conversation I had with them today, XX/XX/XXXX I was told to send an additional XXXX XXXX card which I am not doing. It is a shame with the situation our country is in right now with Covid-19 that we are getting ripped off. The reason I sell items is to put food on the table for kids, wife, and myself.
|
| 08/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On Monday XX/XX/XXXX, I was at a friends house XXXX XXXX XXXX XXXX XXXX XXXX and received a notification from Cash App that I had a negative balance when oddly I deposit {$10.00} on XX/XX/XXXX. It puzzled me and I googled Cash App Customer Service. I called XXXX and spoke with someone that pretended to be Cash App Support Services. They politely explained to me what had happened, reassured me that they could handle the negative balance as well reverse the funds back into my account. He put me on hold and had requested that I downloaded an app Team Viewer Quick Support, as I was asking him questions, I asked to speak to a manager. XXXX from XXXX called me and reassured me that they would handle this situation. They told me they had to enter XXXX in the pay out as a code and It was minutes that moment I thought to myself I just got hacked.
I checked my XXXX XXXX account and {$2300.00} was taken out my account. By this time I had been on the phone for 1-hour talking and yelling at them to fix this problem or Im call the bank. XXXX told please do not call the bank we can fix this problem. XXXX stood in her living room and said that this doesnt make any sense. They tried to involve her by requesting to transfer my {$2300.00} to her Cash App account. I called the bank on the line while they talked to XXXX. And the bank told me that someone tried to take three different withdraws, which the last one was in the amount of {$2300.00}. The bank opened up an investigation. I am filing this Police report with XXXX Police department to report someone pretended to be Cash App Support.
|
| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
C/o XXXX Ive sent you guys enough complaints, that this one is different. As always, someone can say, whys he contacting us, guy is cia living in XXXX. maybe at the end of the day, it all comes down to my email address but if I were to give a thesis on my writings not only to you, I in this situation the person place or thing Im complaining about gives two XXXX my email address and therefore, I understand what you guys do. You guys have one job, to protect consumers. I dont think Im being wrong especially when Im writing you about call it legal stealing cash from me. You know, theres an interesting thing about Bitcoin. I know ya never trace any of those digital currencies, thats not the point in Bitcoin world every breathe in a transaction involving Bitcoin, can be traced. And after they told me confirmed on XXXX, I went to three diff finders of transactions so all you need is either the sending or receiving address. I had both and all three websites stated that those addresses dont exist.? And this ignoring me and I mean, were dealing with money and the way their acting just totally XXXX ignoring me? Can I throw an idea out there? Whose to say cash app, didnt create those two addresses on a seperate server told me all the right things confirmed ya prove it no just ignore me. Ya know, do you notice in their interactions with me not ask what address were they supposed to send it too or from. But the screen shots I have, yo if they say we lost it. Thats my fault? But can you imagine er docs were like Ill get to you by two days. And not once say it was my fault in any way.
|
| 01/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
****CASH APP IS A SERVICE DEVELOPED BY SQUARE INC.******** On XX/XX/XXXX, I submitted a payment as $ XXXX to XXXX XXXX under his CashApp name $ XX/XX/XXXX. A total of {$1500.00} was sent to $ XXXX for a mortgage payment. Within one hour, at XXXX XXXX, XXXX XXXX ( $ XXXX ) refunded the amount of {$1500.00} back to me ( $ XXXX ). A CashApp receipt was generated for the refund. The original transaction sent to XXXX XXXX shows as refunded with an 'Identifier ' of # XXXX. I am assuming this is CashApp 's version of a confirmation number.
The original recipient of the funds sent an email to CashApp on XX/XX/XXXX when I informed him that the funds were not back in my CashApp profile or my bank account. I have emailed CashApp several times regarding this issue and I am still being told that the funds will be sent back to my debit card within 2-3 days. I received an email reply on XX/XX/XXXX indicating that I need to speak with my bank regarding this issue. I do not believe that this is a bank issue because the funds were completely removed from my account via CashApp. I talked with XXXX XXXX XXXX XXXX on XX/XX/XXXX to discuss the issue of the refund. I was informed by the teller that this is a CashApp issue and funds have to be placed back onto the card from which it came from. When this happens ... XXXX XXXX XXXX XXXX will show a pending deposit coming into my account.
To this date..CashApp has taken no steps to send the {$1500.00} back to my account. Whenever I send an email to check on the status, I am getting replies from a different person each time with same response.
|
| 09/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On XX/XX/2021 I received a Cash App debit Visa card in the mail at my address that I did not request. The card and related account were fraudulently opened using my identification.
I contacted Cash App by phone. They sent an email with a link to share card details. And I responded with the details.
I also contacted them by mail asking for the card to be cancelled and related accounts closed. I specifically asked to be notified in writing, preferably by paper mail, once the above actions had been completed. I never received any written confirmation.
I further requested what additional information they could provide on the identity or location of the person ( s ) responsible for the fraud so that I could include this in the report I filed with my local PD. I never received any additional information.
I reported this fraud incident on the FTC 's IdentityTheft.gov site. To the best of my knowledge, no action was taken by the FTC based on my report.
Because the card I received was opened by XXXXXXXX XXXX, I also reported the fraud incident to the FDIC. Banks are required by law under the Bank Secrecy Act and USA Patriot Act to have a customer identification policy which ensures that they verify the identity of prospective customers before opening accounts. That clearly had not been done in my case. The FDIC replied and said I should make my complaint against Square Inc. ( owner of Cash App ) with the CFPB. To the best of my knowledge, no action was taken by the FDIC against either XXXXXXXX XXXX or Square Inc. for apparent non-compliance with the XXXX and XXXX.
|
| 03/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2019 CashApp withdrew {$1300.00} from my checking account indicating that it was a REFUND ( the date of the original transaction was back in XX/XX/2019, not sure why they took a refund 2 months later ). The funds were released from my account by my bank on XX/XX/2019. This refund was not authorized nor requested. There is no telephone number for CashApp so I sent an email on XX/XX/XXXX to XXXXXXXX requesting the funds be returned. I received a communication from XXXX XXXX XXXX on XX/XX/XXXX requesting further information for them to investigate ( to which I provided the information ). On XX/XX/XXXX I sent another request for investigation ( to which no response was received ). On XX/XX/XXXX I left a message on the App Store advising of the problem. I received a communication from XXXX ( XXXX XXXX XXXX ) advising they passed the case along to a " member of our Disputes team ''. On XX/XX/XXXX my mother sent email to XXXX XXXX XXXX requesting return of funds. A reply was received from XXXX XXXX in essence requesting the same information. I sent the information again. Please note that, to date, XXXX XXXX has NOT received the {$1300.00} withdrawn from my account and CashApp has not responded to my inquiries for investigation ( only been given runaround ). This has caused me undue financial hardship and I am unable to pay my bills. The below information is the information that I have repeatedly provided CashApp.
Cashtag : $ XXXX Phone Number : XXXX Senders Phone No. : XXXX Email Address : XXXX Recipients Phone No. : XXXX Identifier of the transaction : # XXXX
|
| 07/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have been having issues with Cash app since XXXX. It started with me sending {$280.00} to a wrong account belonging to my daughter. That issue lasted a month. My daughter finally was able to send it back to my account in XXXX. Cash app only gave her {$270.00} and that is the amount she sent back to me. I received a replacement card for my account on XX/XX/2020. I attempted to use the card on XXXX XXXX. The card was declined. Several more times after that, I attempted to use the card. It continued to be declined. Then I reviewed the card against the information on the app. The card showed a different CVV number and a different expiration number on the card than what was on my account. I discovered that this is the reason why my card kept getting declined. So, I immediately reported the card lost and the app locked the card and sent out another one. I have just received my new card. I reviewed the card itself with the new information that is on my app for the new card.. The same issue is true with the new card that I just received today. The account number is correct ; but the CVV number and the expiration number is different than what is on the card. The card will be declined when I attempt to use the card. Cash app is deliberately sending my cards that I can not use to access my funds. Then if I use it and it declines, then they will lock my account in order for them to investigate. Cash app is getting a little of my money at a time and constantly locking my account. My money is not available to me at this time. My account is locked because cash app locked it.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
XXXX cancelled my account after 7 years of doing business with them. Tried contacting with no way to speak with someone to try to reactivate my account. They did give a warning but ended up cancelling before I could read the alleged terms of service warning in my email.
XXXX XXXX, We're sorry to inform you that we are deactivating your account. We reviewed your account and found transaction types prohibited by Section 35 of the Payment Terms.
We regret that, starting today, you will no longer be able to process transactions using Square.
Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days XXXX but no less than 90 days XXXX, unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account.
We appreciate your having chosen Square and apologize for any inconvenience this may cause.
Sincerely, Square Compliance Team This is a non-commercial message sent to you by Square , Inc.
Email preferences : Please note that you may receive non-commercial email in accordance with your Square XXXX Agreement, whether or not you elect to receive promotional email.
FAQ : If you have any questions about Square, please see our help center at : https : XXXX XXXX XXXX XXXX : Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.
|
| 11/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I opened a cash app account via online app. Every time I log on I get an error notice on the page and Im unable to do anything further on the app. Some times I can see my balance and when I do it has been different amounts ranging from $ 5- {$11.00}. In the month of XX/XX/2020 I received two small deposits from my niece. One was for {$11.00} and the other was for {$7.00}. I never received a notification that she sent them as I have experienced with my last deposit made into my account from my daughter on XX/XX/2020 for {$100.00}. I received a text notification for my daughters deposit. My account however, has not reflected the added {$100.00} deposit. I tried to contact Cash App through the app but as I stated before I could never navigate the app due to the error screen that always popped up so I found Consumer Finance to submit a complaint since there is no other means of interaction for Cash App. I also submitted a complaint with another online website who I believe was a scam so I didnt further initiate contact with them because I was uncomfortable with the questions being asked. I have a card for the Cash App account that I have had constant log in issues with as well but have never used it. I have since made a new Cash App account and I wish to close the other account and receive all funds attached to the old account. I would like to be reimbursed by paper check in the amount of {$110.00}. That is the balance I am supposed to have in the account. Once that account has been close and deleted I would like documented proof to have for my records of this.
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, I had a series of transactions attempted on my account. Two ( 2 ) were approved to XXXX for the amounts of {$32.00} and {$49.00}. I researched the merchant and its affiliates and confirmed that I had never done business with the merchant. I contacted CashApp ( Square Inc/XXXX XXXX XXXX to report the transactions on the CashApp Visa. I was told that I couldn't dispute the transactions until the transactions hard posted to the account. The card was shut down and replaced. On XX/XX/XXXX, both transactions posted and I contacted CashApp and disputed the transactions. On XX/XX/XXXX, I received a response that the transaction would be disputed and the merchant the network allows 45 days to review and resolve the claim. No mention of a provisional credit as required by Regulation E ( EFTA ).
The very next weekend on XX/XX/XXXX, two more transactions posted to my account with the new CashApp Visa card that had not yet been activated. The transactions were to XXXX in the amounts of {$220.00} and {$26.00}. On XX/XX/XXXX, I reported these transactions and asked when a provisional credit would be issued. I was told by the agent that the transaction would be disputed but no further discussion could be done regarding the process. I then responded to the dispute analyst that was handling the first two transactions, he said they had 45 days. I shared with him my extensive knowledge of financial services regulations because of my job and 20 years in the industry. I advised I am supposed to receive a provisional credit. I have yet to receive a response.
|
| 08/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On or around XX/XX/XXXX I received an envelope from Cash App with a debit card in it. It was addressed to me at my home. I do not have a Cash App account so I believe someone opened an account in my name for fraudulent purposes. Over the next couple days I attempted to contact them via phone, only to find that it is literally impossible to reach anyone this way.
Their website says to use their app to reach support, but I can not use their app without creating a Cash App profile. I am not creating a profile just to report that my identity has been stolen.
The following weekend we received another Cash App debit card at our address ( this time without a real name ), which means at least two fraudulent accounts are linked to us.
On or around XX/XX/XXXX I used the Square " contact us '' form to ask for help since Square is the parent company of Cash App. Square simply told me to use the Cash App phone app for support, even after I explained why I can't. Then they stopped responding to me.
I saw that on their app review page, Cash App steers people to XXXX or XXXX for support. On XX/XX/XXXX I sent a XXXX DM to @ CashSupport asking for their help. I sent another later that morning, and another on the XXXX, XXXX and XXXX ( today ). They have not responded.
It is EXTREMELY frustrating and stressful that I can not reach anyone there to report fraud. Whatever illicit activities these accounts are used for, Cash App has been willing to let that continue unabated. Meanwhile I am the one who will get blamed in the end, since the fraudsters used my identity.
|
| 09/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My Cash App account was hacked. Noticed that there was XXXX w/d from my Cash App that was linked to my debit card and ultimately my checking account. I reported the fraud to XXXX XXXXXXXX XXXX immediately and I reported the fraud to Cash App right away -- same day. Both parties initiated a " dispute '' but months after, I get notification from both parties that they have denied my claim. We have no idea who the money went to, did not participate in the transaction, did not allow anyone access or use of the Cash App account and we did not benefit from the transaction.
I tried to start the dispute process over with Cash App and the case is still not closed. I can not reach anyone for assist other that slow email back and forth. There is no customer service for Cash App other than email which makes it very difficult and slow to resolve a claim.
This has been going on for months. XXXX XXXX XXXX reversed provisional credit on XX/XX/2021 and then closed the case again on XX/XX/2021 ; they state I should work with Cash App.
Cash App would not assist me but now say they are working with our bank.
This dispute began back on XX/XX/2021. I reported the fraud the very day the transactions were trying to come through.
XXXX was stolen from me via Cash App in the amounts of ; XXXX, XXXX, XXXX, XXXX, XXXX. I need help with this dispute. I need Cash App to reimburse me the fraudulent transactions and I would like to close my account out afterwards and the customer service and fraud prevention is terrible.
My email is XXXX and phone number is XXXX.
|
| 08/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I called Cash app, on XX/XX/2019, to discussed the dispute. I explained, my error, I tapped the wrong person name and the money was send. I called my bank, the money was credited back to my account, until they could investigated the matter.
On XX/XX/2019, I received notification, the money had been withdrawn and returned back to the same person.
XX/XX/2019, Cash App 's has several phone numbers listed, on the internet. I called Cash App spoke with a male named XXXX XXXX, a representative of Cash app. Mr. XXXX stated, he could see my account and repeated the last 4 digits of the account number. He commented, " I can see you have never filed a claim with our company, before and I will refund your money '' In fact, I will deposited {$250.00} for this inconvenient. He said, " I need your bank card number '' I explained, the bank card has been closed '' Mr. XXXX next question, " How far are you from XXXX? I said, about 30 minutes. Mr. XXXX instructed me to go to XXXX and purchase a gift card for {$250.00}. Once, I have purchased the card, call him back with the numbers from the back of the card, so that he could deposited the money onto the gift card and I then could placed the money back into my account. I then realized it was a scam. The person, who I send the money never contacted the bank stating, they was owed any money. Cash App took advantage of the error and kept the money.
After I learned is was scam, I call the XXXX XXXX XXXX ( XXXX.XXXX.XXXX. ), to report the incident and learned Cash App does not have a phone number.
|
| 10/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I've been trying to get in touch with ANYONE from Cash App ( Square ) regarding them closing my account without any noticed with {$2100.00} in it and have been giving me the run around for WEEKS. This whole thing started XX/XX/19 It is now after the XXXX and my rent money is stuck in this cash app account! I have attempted to contact them over 20 times all together via the app support, email, and twitter support page over the last few weeks & have been given a generic response or someone from XXXX saying they will handle is as soon as possible and then never responding again. I gave all the information they requested and now they are completely ghosting me. I reached out to their support on XXXX, explained everything and the response was " We're sorry that you're experiencing confusing regarding the decision to deactivate your account. Once your Cash App account has been deactivated, we aren't able to reinstate it. Any future attempts to create an account may result in deactivation as well. We know this can be quite frustrating! Unfortunately we can't share account specific information on XXXX. To gain some clarification, please review our TOS : squareup.comXXXX '' I responded back letting them know I was not attempting to open the account back up but I AT LEAST need to get my {$2100.00} out of my account! Radio silence ever since! I don't know what to do anymore. I am not going to be able to pay my rent this month without my money and I have no other way or getting in touch with anyone! SOMEONE PLEASE HELP ME I'M BEGGING YOU!
|
| 11/03/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I have been in contact with CashApp support over the past few weeks on 2 merchant refunds that were issued by XXXX to an account I had closed back in XX/XX/2020. XXXX XXXX is the issuer of the prepaid debit card in which CashApp calls CashCard. XXXX refunded {$55.00} and {$320.00} to the debit card in XXXX and XX/XX/2020 respectively.
I was told initially by CashApp that since my account was closed, the refunds would be returned to XXXX. I contacted XXXX last week and was told that the refunds were never returned to them and in most cases the bank will issue a check to my address if the account is closed. CashApp refuses to help me and instead insisted that I verify my identity by providing my $ XXXX from the account that I closed along with other information such as phone number, email address and mailing address associated with the account in which I was able to provide.
They have also refused to tell me their policies for merchant refunds to a closed account. It would appear my money is inaccessible and CashApp is giving me the runaround. I have notify them that I will be filing a complaint if several solutions in which I have offered is not executed. I can't believe the obstacles I have to jump to verify my identity on a closed account. From a legal perspective, $ XXXX is not a verification criteria. I have provided my full name, mailing address, email address, and phone number along with the last 4 digits of the prepaid card. I would be happy to provide my social security information if needed to get this resolved.
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I invested money and bought stocks as well as bitcoin through XXXX, on XX/XX/XXXX I woke up to several emails saying my stocks had been sold and the money had been deposited into an account I did not recognize. When I tried to open the app my password and pin had been changed and I no longer had access to it. It took over two hours on hold before getting someone on the phone. I was then told the cashapp " investigating team '' would send an email to follow up. After waiting 3 weeks I called back and waited another 3 hours to speak to someone. When I did finally receive an email from them it took another 2 weeks of them " investigating '' before they proposed a solution. I was told they would credit the money back to my account - an account they were told repeatedly had been hacked. They asked I make a new account and send the username to them so they money can be credited back to me. I have now been waiting since XX/XX/XXXX for this credit. I have emailed the " support '' team about 5 times now and have not gotten any response from anyone. I have tried calling them numerous times and the automated voicemail either hangs up itself or tells you no one is available to take your call then hangs up. I tried contacting them to get the matter resolved through their chat option but apparently the " advocate '' is now crying in a corner because I called him useless- his solution was to email their " support '' team... given I have already emailed them 5 times and have gotten no response I think my description was pretty accurate.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American, Servicemember |
|
To whom it may concern, on XX/XX/21, I attempted to sends funds to my brother XXXX XXXX using the CashApp. I attempted to send 3 payments of {$500.00}, {$500.00}, and {$8.00} totaling {$1000.00}. However, my recipient, my brother never received the funds. I made several attempts to contact CashApp Support to recover these funds and received several emails as well as having several phone contacts with CashSupport personnel. All efforts to have my funds refunded have failed. Therefore, I filed a dispute claim with my financial institution, XXXX XXXX XXXX XXXX fraud department on XX/XX/21. My dispute case was denied on XXXX as this was considered a person-to-person transaction. I have attached the dispute denial letter I received today from my financial institution. I have repeated contacted CashSupport to rectify this matter and have followed all directions requested of me by the XXXX personnel. My most recent contact was today, XX/XX/21 and was told that their records show that the recipient had received payments despite having discussed this matter with my brother as recent as XX/XX/21. My brother vehemently denied that he had received payments from CaspApp. The CashSupport personnel agreed with my brother and stated that the payments may have been sent to XXXX, which I thought was ridiculous. The following are the many emails I received from Cash Support along with my response to those emails. I have also included a snapshot of the CashApp on my phone. Your assistance with this matter is appreciated.
Mahalo XXXX XXXX
|
| 11/06/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2020 I sent a payment on cashapp too my husband but sent to his old account which cashapp themselves closed out months ago. It has no cashapp $ hashtag name at all, phone number, or email so how the payment was even sent is beyond me It was sent to XXXX. The payment was suppose to go to $ which cashapp stated during emails back and forth that the account was tied together with the other.
Once payment was sent I realized that there was no recipient just XXXX and immediately contacted support and requested refund. XXXX also contacted cashapp and they stated that the transaction was cancelled and money would be sent back. On XX/XX/2020 I contacted Regions bank and informed them and asked to dispute charge. On XX/XX/2020 I disputed charge with my bank again as I had not heard anything back on the previous day of reporting. XX/XX/2020 I contacted my bank again to see what was going on. They stated Cashapp refused to return $ and the {$300.00} is valid. XXXX and I both have been nonstop emailing cashapp back and forth as they dont have a # to call they have completely stopped responding to me and they sent XXXX another email stating that refund was issued on XX/XX/2020-XX/XX/2020 that it would be returned to the sender and it has not and them stating that along with disputing my transaction with bank states they are trying to keep my {$300.00}. They have sent XXXX and I both emails saying it has been over 3 days since they have heard from either of us and closing out the case. We have emailed daily. Please help
|
| 02/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On Thursday, XX/XX/2020 Square , Inc stated that I have a negative balance on my account, but shows being positive. On XX/XX/2020 a purchase was made and cancelled within minutes ... needing a refund. The funds were never deposited within my account, they intercepted the transaction before it could be posted to my available balance. Square stated it was unable to process the refund because they took the money to satisfy the negative balance. Square never sent me a letter, email, called or posted to my account being negative or what are my options to take of the negative balance. I have taken screenshots showing where my account does not have a negative balance. I spoke to 5 different representatives yesterday with no resolution as to having that refund processed. I even offered if they refund the {$1300.00} I would set up a payment plan by paying {$300.00} of the {$1000.00}, I was told to call back the next day. I have been trying to call them but their system now states that " Customer Service is unavailable. I was also told by another agent that even if I make payment arrangements they will take whatever additional money comes through to satisfy the debt. What is the purpose of setting up a payment plan if they are still going to take money as it comes in? On XX/XX/2020 I received an end of year statement from Square and it did not report any losses only profits.
I have also filed complaints with the Following : XXXX case # ID XXXX Texas Attorney General Complaint No : XXXX Federal Trade Commission case # XXXX
|
| 02/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XXXX XXXX XXXX sent {$3000.00} to me to paid for the first month deposit for a client renting from me for next XX/XX/XXXX. I have two phone numbers but only one email. Some how he sent it to a name on cash app that looks like it is one of my accounts but does not link to my email. I don't even know how to access this account. I sent the following message thru email to CASH APP. ( They don't have a phone ) I am able to sign into XXXX XXXX XXXX XXXX XXXX $ XXXX.
I am able to sign into XXXX XXXX XXXX XXXX XXXX $ XXXX I dont even know how to sign into XXXX XXXX XXXX $ XX/XX/XXXX It should be connected to either of the first phone numbers or card or account or address which is XXXX XXXX XXXX XXXX ( XXXX XXXX ) XXXX How did I get XXXX XXXX XXXX $ XX/XX/XXXX When did I get this account?
Have you researched that this account?
I emailed them countless times but kept getting back general responses that had nothing to do with my specific problem.
This started on Sat When XXXX sent the money to the " XXXX XXXX XXXX $ XX/XX/XXXX '', the one that I can't access and don't remember creating. I feel that they are stonewalling me so that they can make money off keeping it in their system for days while they gas light me by telling me that they are looking into it.
It should be illegal to do financial services with out having a phone service to deal with the complications that can arise when dealing with large sums of money.
No one at this horrible company has told me where the money is. They should go out of business.
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I made a few corrections Your case # is XXXX I am part of a group in my church which a few weeks ago required that I download Cash App on my phone so that I can transact business on its behalf. The leader of this group deposited {$200.00} on this App. A representative from Cash App contacted me a few days after the aforementioned deposit was made and informed me the App I downloaded had been hacked and that the hackers could have access to all my personal information including my bank accounts and convinced me I needed to withdraw all my funds from my bank accounts and transfer these funds to Cash App so they could protect my funds and ensured me I would get all my funds returned to me as soon as possible. On XX/XX/XXXX I withdrew {$2400.00} from my XXXX XXXX XXXX account and withdrew {$1000.00} from my XXXX XXXX XXXX XXXX account and transferred these funds to Cash App. Days went by and they never returned my funds to me. I complained to them about returning my money and XXXX XXXX a XXXX there assured me my money would be returned to me as well as an additional {$360.00} to compensate me for inconveniencing me. I have called and texted and still no money. In the last conversation XXXX XXXX said he would call me back on XX/XX/2021 and no mention of when they would return my money to me. I have a copy of his texts assuring me my money would be returned to me promptly. I need my money ( {$3800.00} ) asap along with {$200.00} my church deposited on the App. Please help me get these funds returned to me asap.
|
| 07/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX XXXXXXXX XXXX. I received my PPP loan from SBA, the next day at XXXX XX/XX/XXXX someone changed my phone number and email in cash app. I seen that someone changed it and you immediately went to customer service and talk to cash app. The lady from guys you have asked me if I wanted my account reset I said yes proceed and reset my account so no one can get in it well the very next day at XXXXXXXX XXXX. in the morning someone stole over {$12000.00} out of my cash app account from my ppp they did not reset my account and someone was able to go in it. That was the XXXX of XXXX when I called in and explained everything to cash app now on the XXXX I got a response that I lost because I knew the person first of all I don't know these people second of all they have a foreign names I can't even pronounce so I don't know them and {$12000.00} was stolen from me and cash that refuses to help me or give it back they just say that I knew them to close however you will see that I did my due diligence I called in warned them this one was trying to get in it when I seen it I even spoke to a supervisor on the XXXX of XXXX he stated to me out of his mouth on recording cuz everything is recorded that they drop the ball the account was not reset correctly and that's how they were able to get in it. So the supervisor said they dropped the ball they still refuse to give me my money over {$12000.00} and told me I lost you will see in all of our text messages between me and cash app where they drop the ball not in me
|
| 04/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I am a victim of identity theft since early XXXX as I have received a number of bank accounts opened in my name with only some of my information matching but phone number and e-mail addresses not matching.
Square/Cash App is one of these accounts that were fraudulently opened using much but not all of my personal information. Since it is an online only account the only way you can talk to anyone or do anything is through the Cash App mobile application. I did not open this account so the validation processes of phone number or e-mail address do not match the account so I can't access it or register with the application to talk to someone. There is no phone number on the debit card I received and I can not find one online either.
Since I can't register with the app and have no phone number to call, I called Square who owns the Cash App bank. Talking to people on the phone is a waste of time as they redirected me back to the Cash App to resolve my issue, which of course is not possible because I am a victim of fraud. I then attempted to use the chat feature with Square and again was directed to the Cash App application for assistance. I was able to get someone from Square to e-mail me but after going around and around they referred me back to the Cash App application. I can not get any help or talk to anyone within Square or the Cash App to help me close this fraudulent account.
All I want is to be able to close my account and not open any additional accounts with this shady company ( Square/Cash App ).
|
| 11/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
On XX/XX/2021 at XXXX pm an unauthorized transaction of {$1200.00} was made through my CashApp account, leaving my account {$0.00}. This was my entire VA Disability Benefits check. I immediately reported this to CashApp through their chatbot customer service in the app. I received a response from CashApp customer service on XX/XX/2021 but wasn't aware of the email until XX/XX/2021 because I was still communicating through the chatbot and was informed that an email had been sent to me. After checking my email, I realized that the questions were the same that I had already answered in the chatbot but I answered them again anyway. From that day XX/XX/2021 up until XX/XX/2021 I've received the very same email from CashApp with the same questions just from a different representative. I have been given the run around and CashApp hasn't taken any action what so ever to investigate my case or recover my money. I feel completely disrespected and ripped off by this financial institution and totally ignored as a consumer that trusted them with handling my money. They should definitely be held accountable for consumers money and replace those funds after looking into the unauthorized transaction. They didn't even look into it. This transaction could have been reversed or stopped. They are very aware of where they sent the funds to. This shouldn't have ever gotten this far. I have been evicted from my apartment and now am facing homelessness. I am a single XXXX veteran with no family or friends that I can depend on.
|
| 02/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American, Servicemember |
|
First off, I have the XXXX transaction history file. I will attach the file below.
Also, when I contacted my Financial Institution because I was scammed and a victim of wire transfer, Cash App closed the account and black listed all my accounts. I can't open a new account using my financial institution.
On XX/XX/2020 a payment in the amount {$100.00} was sent to XXXX.
OnXX/XX/2020a payment in the amount of {$200.00} was sent to XXXX XXXX.
On XX/XX/2020 a payment in the amount {$500.00} was sent to ( XXXX Address ) to XXXX.
On XXXX XXXX 2020 a payment in the amount {$500.00} was sent to ( XXXX Address ) to XXXX.
I have copies of all the e-mails from Cash App. Most of the consist of " canned '' answers. I've never e-mailed the same person. I always receive a different person. When I asked that my complaint be forwarded to the Fraud Department, Cash App indicated they did that. Still nothing happened. They didn't even investigate the fraud.
On XX/XX/2020a payment in the amount {$600.00} was sent to ( XXXX Address ) to XXXX.
My financial institution was able to claw back XXXX of the {$500.00} transactions. Cash App blocked all the rest.
Cash App will not provide the contact information, Name, Address, telephone number, e-mail or anything. Cash App says to contact the merchant through Cash App. Tried that and nothing happened.
There was nothing received on my part. I'm betting all the above merchants are the same individual and that individual isn't even in the same location as my self.
|
| 11/24/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
Hello, On XX/XX/2020 at XXXX XXXX XXXX approx ) my card was charged for {$1.00} a few times, then {$2.00} a few times, then {$5.00}, then {$10.00} until the card is emptied. Then they start hit the {$10.00} ISF then go back down to {$5.00}, then {$2.00}, then {$1.00} until everything is gone. {$100.00} total.
I immediately called Cash app and they only reply with automated messages. I have emailed and was told I would have to prove 'XXXX XXXX XXXX CA ' is not a legitimate charge for some reason instead of Cash app doing any work. I contacted XXXX and XXXX play and have multiple emails that state nothing on my account and no money pending and zero activity at all. I have all the emails from XXXX saved.
I have been calling Cash app to explain over and over with no solution and as of XX/XX/XXXX there has been no contact with them or them trying to contact me. Before XX/XX/XXXX they did email me back but gave an email that gave no help or solution. They also said to call in but the app and their site and nothing on XXXX to contact them. They claim you can file a claim to get started but nobody will contact me back and there is not a phone number that can be called.
Please help me and let me know what the next step is. XXXX has been good and I have emails stating it is NOT them from XXXX. After I stated that to Cash App they stopped communication completely. I can supply all account numbers, dates, emails and whatever you need just let me know.
Thank you for your time.
XXXX XXXX XXXX XXXX XXXX
|
| 12/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/21 I had approx 200 transactions of small amounts back to back which amounted to almost {$1800.00}. Since I was at work I did not see the notifications until my account had been cleaned out. I immediately canceled my card and contacted customer care. First of all, customer service for the company Cash app is only online. You can not actually speak to anyone. When you do speak to the reps they have cut and paste responses and give little to no help. Once I was finally able to get through to someone I was assured my claim was escalated and it would take 10 business days for them to accept the claim and then up to 45 calendar days to receive a resolution. Through out the course of this time they do not reach out or provide any type of communication and each time I reached out I received the same generic response that they do not have an update and I will receive an email once they did. We are now past those quoted dates and I still have not been given any type of response. Im beyond frustrated with the lack of communication and care this financial institution has for its customers. The fraudulent transactions were obviously fraud, and when you look at their website they claim to have security measures in place. This company needs to work on their customer service, they need physical phone lines available for those who have experienced fraud and they need security measures in place that wont let 200 fraudulent, suspicious charges take place on your account in less then an hours time.
|
| 09/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My phone was taken and a person transferred {$7400.00} to their cashapp account. I tried to stop the payment, i requested a refund, and cash app did nothing. I made a police report about it. Cash App had no interest in the police report ( XXXX XXXX County MI Sheriff ). Now they are refusing to credit my account. They contradict their own policy by allowing such a large transaction evidenced below.
20. Transaction Limits. This Section describes the maximum amount that you can spend, transfer or withdraw using your Card during the time periods described in this Section.
Per-Transaction Spending Limit. The maximum amount that can be spent using your Card is {$7000.00} per transaction.
Daily Spending Limit. The maximum that can be spent using your card per day is {$7000.00}.
Seven-Day Spending Limit. The maximum amount that can be spent using the Card in a seven-day period is {$10000.00}.
Thirty-Day Spending Limit. The maximum amount that can be spent using the Card in a thirty ( 30 ) day period is {$25000.00}.
Withdrawal Limits. The maximum amount that can be withdrawn at an ATM or a POS devic e is {$1000.00} per transaction, {$1000.00} per day, and {$1000.00} per week.
https : //cash.app/legal/us/en-us/card-agreement By allowiing {$7400.00} transaction , they are violating their own policy. They could of froze the account that funds were fraudulently transferred to so they could at least investigate, they did not. These actions make them complicit in the wire fraud and larceny.
|
| 01/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My account had a balance of {$650.00} after a transfer on XX/XX/XXXX at XXXX XXXX. Later the same afternoon I received a push notification on my cell phone about two unauthorized transactions : 1 ) XXXX XXXX XXXX XXXX, MA ) - initiated on Wednesday, XX/XX/2020 at XXXX XXXX - Amount : {$130.00} 2 ) XXXX XXXX ( XXXX, IA ) - initiated on Wednesday, XX/XX/2020 at XXXX XXXX - Amount {$130.00} Both transactions are listed as Cash Card transactions ( card ending in XXXX ). The cash card has been in my possession the entire time so I do not understand how it was used for transactions in two different U.S. states within minutes of one another. I do not know or recognize these vendors. I did not initiate these transactions. I have since disconnected the card associated with this account. There have been a number of declined attempts to use the card even after I disabled the physical cashcard that was connected to the account ( unauthorized attempts from XXXX in XXXX, NY XXXX XXXX XXXX XXXX XXXX in XXXX, WI XXXX. My cashcard has been compromised and my funds were stolen. I thankfully was able to cash out my remaining balance of {$370.00} and disable the card before the most recent attempts went through.
I am asking to be refunded {$270.00} for both unauthorized and counterfeit transactions that I did not initiate and was not aware of.
Cash App has not been helpful. I have provided all of the information I was asked for and have not received any confirmation that my funds will be refunded.
|
| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX and XXXX I sent payments totaling {$380.00} and was scammed. I never received the items or a tracking number and the merchant never responded to anymore texts when I kept inquiring. I attempted to contact Cash App support on numerous occasions but the only options they gave were to request a refund from the merchant. Which I did, they clearly scammed me and common sense they would not return the money. I disputed the transactions with my bank but XXXX XXXX/cash app refused to return the money to the bank. I have text messages and proof that the money was sent for goods that werent received or ever sent out. Cash app support is by email only and when they finally did respond they said they cant help with fraud even though the terms and policies on their website says otherwise. They never tried to investigate this fraud. Even though in order to open a cash app account social security numbers must be provided they are allowing thousands of customers to be scammed and providing no customer protections. This is the SECOND complaint from me. The first complaint was closed after this incompetent company responded to my complaint with another customers response letter. With her personal information and address and everything! Now shes compromised. Forcing me to have to open this second complaint because that incorrect response closed my initial complaint. ( I attached a picture of the letter they sent as a response to the first complaint with all of this womans information. )
|
| 05/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I was ineligible for stimulus at time they began, however XX/XX/2020 I became eligible. I'm on s.s I. Am basically impoverished poor health uneducated and have had multiple major head trauma. Left side of face metal. I applied through the it's an had read more than once to get funds sooner use a bank account. I had just started using Cash app so used it. Unfortunately a vehicle I was buying got impounded it was still in person 's name so they got it out, my wallet phone Cash app card several other items weren't there. I'd forgotten I'd used routing number on card. I often lose phone 's I D. Card 's forget passwords e mail addresses an so on. After many e mails Cash app support that's only accessible via e mail finally told me they could see where deposits we're made to that account. I've done everything they've asked to try to retrieve this money During this process I've lost at least 3 other phone 's at one point they said they couldn't transfer money for security reasons. The e mails seem scripted. I asked was there no other way to prove my identity? I thought the phone to be stolen if the money was deposited and moved it was stolen and I need to know if it's not and I'm The only one e mailing trying to recover why not shut down account send money back to irs. As I've said I'm very in need and don't know that what they're doing is even legal. My name is XXXX XXXX, the old phone linked to account was XXXX XXXX XXXX, my current phone number is XXXX XXXX XXXX e mail XXXX thanks
|
| 11/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
On Friday night XX/XX/24 I purchased tickets through a travel agent XXXX XXXX XXXX with my cashcard provided by CashApp. This was for XXXX tickets for her entire family as a treat but company flagged it and did not issue tickets. The amount was pre auth but funds did not post. Money is now out of my account and I cant not use. I contacted CashApp became the contacted they released it back and would talk to bank to have the authorization to have payments returned so I can use the funds to purchase elsewhere. This is where things go wrong. CashApp does not have a customer service number do you to contact them. This in itself is crazy in todays world. You have to email them in the app and wait 24 hours for response. A lot can happen in 24 hours. Needless to say they are misleading consumers, taking their money, read the complaints about them online. My merchant wants fo speak to them to Expedite the case but they wont give me a phone number for a even an email for the merchant to reach out to them. Does not seem like they want to help at all. You can only get help within the app but no response for 24 hours of longer. You can XXXX them and they refer you back to app. How does anyone get anything resolved if there is no customer service. Every other app has a customer service number you can use. This is truly unacceptable.
Please help the consumers with this as this is not right. They are now allowing you to buy stocks and bitcoin but doesnt have a customer service number?
|
| 12/13/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
To Whom this May Concern and Can Take Corrective Action : I believe SquareUp.com ( Square Capital? ) may be making changes to their customers ' account with customer notification in order to generate additional fees or show growth in services under management.
Approximately 60 days ago, Square changed my business account balance transfer policy from automated daily, to transfer manually as requested. This change generates added fees. My staff did not make this request, and when Square was contacted, they claimed not to have made the change. It was a computer mystery.
Today ( XX/XX/20 ) I received the following unsolicited email from Square : Hello ________________ ( purposely blank ) We received your Square Card order. Your card should arrive at the shipping address you provided within 10 days.
_____________________ ( purposely blank ) We will send a confirmation email when your card ships.
Thanks, The Square Team I did not request a debit card from square, nor did my wife, who is the only other person with admin credentials on the account.
When Square was notified about the error, they stated that only I could have requested a debit card. I asked for IP address from which the request was made. Square declined. Red Flag.
I believe Square may be knowingly making changes to client accounts and initiating additional services in an effort show company growth, to the detriment of their clients.
Please investigate further, and contact me directly for additional details.
|
| 10/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I received an unsolicited Cash App debit card in the mail the week of XX/XX/2020. I was able to verify that an unauthorized account was opened with Visa on XX/XX/2020 and XXXX XXXX on XX/XX/2020. XXXX canceled the card and XXXX XXXX closed the associated account ; however I have been unsuccessful in closing the Cash App account which was fraudulently opened in my name using my mailing address.
I contacted Cash App via XXXX first on XX/XX/2020 and received instructions to close the fraudulent account through the app by logging into the unauthorized account. Since I did not open the account myself ( as it was fraudulent and not opened by me ) I had no way of doing so.
Since that initial email, I have had email correspondence with XXXX ( XX/XX/2020 XXXX XXXX ), XXXX ( XX/XX/2020 at XXXX XXXX ), XXXX ( XX/XX/2020 at XXXX XXXX ), XXXX ( XX/XX/2020 at XXXX XXXX ), XXXX ( XX/XX/2020 at XXXX XXXX ), XXXX ( XX/XX/2020 at XXXX XXXX ) who have each replied with various follow up questions. Some including requests for specific amounts and dates of fraudulent transactions are not answerable as I do not have access to the account. I have not had sustained correspondence with a single person at Cash App as a different person replies to each email I send. I have uploaded photographs of the physical card with the account numbers, expirations dates, and security codes. As Cash App does not have a live customer service line, I have not had any success in reaching a live representative.
|
| 10/25/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
CASHAPP On the XXXX of XXXX, 2020 at about XXXX I tried to check my Business Cashapp Account on my phone that I have been running and trading with for over 2 months, which does has countless successful transactions history suddenly disappeared with my {$4000.00} sitting in my balance.
I tried to login again with my verified phone Number and Email and to my surprise it signed me up on a new account asking me to choose a new cashtag/username.
I contacted Support via Email countless times and I was asked to answer some security questions which I did but to my surprise their response was that they couldnt trace/find my account that I should go ahead and send them the screenshot of my last transaction with the account in question which I still did but its still all looking like a futile effort which is so scary because I have been so restless and I dont think Id be ok anytime soon until I am able to have access into the account in question.
The {$4000.00} that is sitting in that account belongs to my customers because it is a business account.
I have tried all my possible best to talk to the Cashapp representative on the phone looking up their phone number or customer service toll free number but theres non.
In no circumstances would I let go of my hard earned money to neither a Bank nor an Individual.
I will be very grateful if your reputable company ( CFPB ) can help me retrieve my account to recover back my money as soon as possible.
Thanking You in Anticipations ...
|
| 04/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I signed up for a Cash App account because in an emergency I had to sell belongings to get food during this crisis. I get my cash app handle $ XXXX and setoff to sell my belongings. I exchange the goods and this stranger sends me money through cash app, i get a text from cash app notifying of the funds. Turns out this stranger wanted to buy both of my items for sale so he sent another XXXX and I ASSUMED since I had receieved 2 texts from Cash app stating the this person had sent me XXXX and another XXXX that I was good to go. However attempting to " pickup '' these funds proved to be impossible and cash app would insist on verifying my identify which I tried 2 ways to do and they STILL would not accept so they want a scan of your drivers license front and back, BUT there is no way to take or capture the image for the back so THERE IS NO WAY TO VERIFY YOUR IDENTITY and Cash APP has XXXX I mean absolutely NO SUPPORT WHATSOVER which is very very concerning. How does a financial company that sells stock not have any support, let alone a phone number to call. So, in my opinion this entire company is a complete scam and now they have my financial info, scans of my drivers license, everything needed to commit identity fraud. Not to mention I just lost {$120.00} and will not be able to eat today all because I trusted cash app. Please stop these people as they aided and abetted someone else stealing from me and they do not offer any support or way for me to resolve this issue.
|
| 05/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My name is XXXX XXXX, ( XXXX ) XXXX, Email : XXXX. As of XX/XX/2020 via Cash App ID XXXX XXXX I had an unauthorized withdrawal transaction though My XXXX XXXX XXXX XXXX for {$1900.00} and absolutely can not contact any support via phone/email to dispute this transaction, which has settled. This basically cleared out my entire XXXX XXXX XXXX!! I did not do this transaction via my Cash App phone or computer and suddenly noticed this large amount had been withdrawn from my Bank Account via cash App. Fortunately I was able to contact the recipient of the Account that was transferred to which is XXXX XXXX XXXX, and her Cash App ID is is XXXX XXXX Phone ( XXXX ) XXXX, Email : XXXX, and I contacted her and she claims she can not just do a refund because her account may have been hacked/compromised by a person stating he was a Cash App representative, XXXX XXXX, ID NumberXXXX, and is her account is now Locked, via email XXXX. Mrs XXXX seem to think the person may actually be a Cash App representative that did the unauthorized transaction because he has continually attempted to contact her via phone. Mrs XXXX also stated she lost over {$1200.00} in her Cash App account. I have attempted several times to contact cash App/Square Up company representative via my actual account and have not received any response. Please assist to verify, assist, investigate, and/or anyway help me in get my funds back and contact a real Cash App/Square support contact? XXXX XXXX ( XXXX ) XXXX
|
| 05/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020, I unknowingly sent money through cash app to a scam artist for goods that were not receive. After that I try to get in contact with said person, to get a refund for my money for the goods that were not received. I find that the person blocked me on social media so I would not be able to contact her. Shortly after I contacted cash app to see what could be done about the situation as far as a refund. They informed me that they will not be able to take responsibility for any transfers of money through cash app and that I should contact my bank. After that email transaction with cash app I contacted my bank to file a claim. They were able to assist me so far up until XX/XX/XXXX of 2020. I have contacted my bank today, XX/XX/2020 and they reversed the credit transaction from the claim money. They informed me that cash app will not take responsibility for the transaction and refund me my money. Cash app has done this multiple of times where I contact support and verbatim will say they do not have any more information for me. All I want is my money back from a scam artist praying on me. The original transaction happened in XXXX and I should not still be dealing with this in XXXX. Cash app Has closed my account due to the dispute and will not allow me to add my debit card information anymore. And when I asked as to why my account is closed they never give me any information. I no longer use cash app for anything and I would love to receive my {$85.00} back.
|
| 12/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I would love for someone to contact me personally since I have recorded phone calls with this company lying to me on multiple occasions. They randomly decided they were going to review my account. Gave me 5 different excuses as to why. Told me my funds would not be given to me. Then said they would be. Back and forth all day. They STILL have not issued my money to me. I run my own business, this is how I pay bills. They knowingly and intentionally wouldnt not give me my funds and asked for documents. What documents can I possibly provide? A customer runs their card to pay for their services, the end. There literally is no other documents I can provide other than the receipt, which SQUARE SENT TO MY CUSTOMER. Im facing homelessness because of square. I needed to use MY HARD EARNED MONEY to pay my bills. If you look online, Im not the only one! Except instead of withholding 30 % -50 % theyre withholding ALL OF IT. I cant touch a DIME. Im going to have to refund it, Ive already started the process, because its taking square up to 4 months or more to give it back to others for the typically one business day review so Ive issued it back to the customer to keep my freaking utilities on, and be paid a different way and they still havent got it either! This company is taking advantage of small business during a pandemic close to the holidays and the end of a federal moratorium. It has to be stopped. This has to be illegal. On top of all the lies ... this cant be legal.
|
| 01/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
So cash app has a referral bonus going for inviting people and on atleast 6 or 7 invites ive completed the steps as required and was not awarded my bonus and neither was the people i invited. When contacting cash app customer service they just copy and paste the steps to get the bonus and say thats all the information they can give and end the chat. They in no way try to actually help or solve the problem. There was even an instance when one of the people i invited contacted their XXXX support and XXXX support told them that the payment was issued but could not be completed by cash app and that the payment would not be re issued. What!? So a cash app payment could not be completed by cash app and it will not be reissued meaning I should have gotten the payment but since your system didnt complete it im just not going to get my money? That is extremely messed up and fraud this company needs to be regulated more or shut down for their fraudulent actions and lack of customer support. They dont care about their customers or attempt to help them they just copy and paste boilerplate responses then send you on your way with absolutely no resolution to your problem. I just recently sent a invite to my younger cousin and he used my referral code he sent me the required {$5.00} and he added a new debit card and the referral wasnt given to us and when he contacted customer service they just copy and pasted the steps to get the referral which he did and ended the chat.
|
| 06/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Mu neighbor stole my phone ftom my apartment withou3me knowing he had done so. I had fallen asleep talking to him and once i fell asleep he took advantage of the situation. I woke up anout 45 minutes to an hour later and my phone was gone. He wax the only person there when i fell asleep. I went tl his mom 's apartment and she told me he wasn't home. Believing her i went back to my apartment. About 6 hours later i saw that he was online chatting..so i went back to hod moms apartment and he was there ... there was a slight strughle but i was able to get my phone back but hy then he had already apklied for a cash app card in my name. I caceled my credit cars and febit card. But i didn't know abour the cash app that he had opened in my name and started a scam on people. I sent cash app this infornstion and thats all i know. I have no idea what cash app plans to do ... his name is XXXX XXXX he also goes by XXXX XXXX XXXX who is XXXX West Virginia at XXXX XXXX XXXX is the building number and the apartment I do believe is XXXX or XXXX ... i also went to the XXXX police department and was told thaf since i recovered my phone thst i couldnt press charges gor him stealing it ... and that i needed proof..that cash app had to send them something ... i wany this punck behind bars.. he has cashed several dead people 's checks stimulus checks ... this perdin is known to have done all this stuff. From what i have been told he is receiving a dead mans social security money.
|
| 11/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
- CashApp is the name of the service.
- They offer " Boosts '' which are basically deals on their account that take a percentage off a certain merchant.
- The Boost/deal I applied to my account says in the terms ( see attachment ) that it can be used every day.
- The deal mentions XXXX 's XXXX online purchases using the Cash App card get 10 % off up to {$20.00} off and the deal can be done for multiple days, every day.
- I did this deal on Monday and it went through okay and cash app credited me back 10 % of my purchase.
- On Tuesday, I went to do this deal again because it says it can be done every day.
- Before I did the deal again on Tuesday, I messaged their chat support PRIOR to doing the deal to ask if " Every day '' is considered 1 time per calendar day -or- once every 24 hours.
- The chat agent told me to " just read the terms '' and nothing else. So I read the terms and they said, " Every day. '' - I tried to use the deal for the 10 % off on XXXX. I spent {$200.00} and expected to get {$20.00} back ( 10 % off ), but I was denied that 10 % off, yet the transaction went through at full price. I messaged the CashApp customer service through their chat feature, but they told me they would not honor the 10 % off or credit my account.
- If a doctor tells me to take a pill every day, I will take a pill every day. If a doctor tells me to take a pill every 12 hours, I will take it every 12 hours. So how does Cash App believe their terms are true?
|
| 02/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
XXXX XXXX owner who opened a new account with square after applying online. Subsequently, I was sent a Square card with a Mastercard logo. Once the card was received and activated I immediately started performing transactions using the card and sending my current customer 's invoices. However, once my customers paid those invoices via Square and the monies went into my account Square placed the funds on hold. I very upset and confused because subsequent communication from Square asked me to send 3 months of bank statements and asked specific questions regarding my marketing material. I just opened a business account with XXXX XXXX but provided my personal bank statements where my customers would XXXX me for my services and products. Lastly, after three days I was told that my customers would have to use alternative payment methods so I basically just provided products and services for free to my clients. I am beyond disappointed and upset. I had to contact some of my clients to ask if they could pay for the products/services again using a different payment method. It was unprofessional and unheard of. Why would my account be approved and the card sent out to go through another round of arbitrary verification rules after money is being sent to the XXXX XXXX? The legitimacy of my business should have been challenged at the application stage. I have been in business for over 10 years and have never experienced a situation like the one Square has presented!
|
| 04/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/2020 a request from XXXX XXXX ( XXXX ) was made I thought nothing of it because it was my cousin and she's really good at returning or sending money to. On XX/XX/XXXX I called XXXX XXXX and ask when was she going to return the money that I sent her like was stated in the request. She then told me that she never received any funds or sent a request now we are both totally puzzle to what's going on because if she did not get the money who did is the problem and who had access to her account where she had no clue about it. So she screenshot me her activity and I did the same and we were still totally shocked that this ever happen I also check my web receipt to come to find out that it was totally a scam from who I never met a day in my life or have phone conversations with how do they have the same cash app logo as XXXX as picture ( XXXX XXXX ) I'm not sure if the scam came from XXXX XXXX or someone outside of cash app but this is ridiculous that this even happened. I contact XXXX XXXX on several different occasions and each time it was told that it was my fault and I should verify before sending any funds my question repeatedly to cash app is how can I verify any farther if this is the person if I'm unable to actually see the actual who's the actual request from until there's a web transaction I need help and I need my money back there's already a crisis going on and I've been laid off and all money needs to stay inside my home if I can help it.
|
| 08/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX, I was approached by an online seller to use the " Cash App '' by Square as they could use the funds immediately to ship my product. Working in the financial services industry, I loaded up the app and found I was able to pay with my debit card so I decided to do the transaction. I was not greeted by any terms of service, nor was I told that the funds would be non-reimbursable. XXXX, a similar competitor using bank accounts, strictly tells you every time that most transfers are not able to be returned. So I felt safe and proceeded as I figured this was just Square 's version of XXXX. I made the payment but I immediately started getting concerned as the online seller would not produce a shipping number. I still have not received the items. I contacted my bank ( XXXX XXXX ) and started a Reg E fraud claim on XX/XX/XXXX but they stated that I would have to contact Square as they viewed it as a transaction with Square and that the end user would be Square 's responsibility ( on XX/XX/XXXX ). I attempted to contact Square multiple times but their phone number only refers their merchants to use their number and without this number I can not get through. Square is acting as a merchant servicer and they are not providing protections for the users. Furthermore, there is no way to report a user for fraud. Square is not doing their part to protect users. The amount was for {$330.00} and the product I was purchasing was a used XXXX XXXX and some games.
|
| 10/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app is being used by the adult services community to lure vulnerable people into sending money for " adult cam shows ''. I was a victim of this scam. The scammers are on a site called chaturbate. They try to lure you offline for a cam show on XXXX. I foolishly agreed after telling the I was uneasy about doing this because there is no recourse once i send them money via cash app. She seemed trustworthy, even reassuring me that she would never rip me off because she knows how it feels. I figured well its only {$20.00} and she seemed like a decent person. Immediately after sending the money i was blocked from chaturbate and XXXX and had no way to contact the scammer. I immediately reported this to cashapp hoping that they would investigate. They were extremely unhelpful and said that once money is sent it can not be recovered. They gave the same company statement and said there is nothing they can do. Supposedly it was sent to a manager but the manager was just as unhelpful and said there is nothing further she could do so she was closing my case. I asked to speak to someone above her and she refused. I am really upset with the scammer but equally upset with cash app because they know they are enabling illegal activity through their app and dont seem to care so as long as they are making money. Not knowing where to turn I am here. At least I can make my complaint known. If there are enough complaing hopefully cashapp will be forced to take action.
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I opened an account and made the following transactions : -XX/XX/XXXX : Purchased Bitcoin {$100.00} -XX/XX/XXXX : Sold Bitcoin {$89.00} ( {$2.00} ) transaction fee -XX/XX/XXXX : Purchased Bitcoin {$100.00} -XX/XX/XXXX : Purchased Bitcoin {$100.00} -XX/XX/XXXX : Purchased Bitcoin {$100.00} -XX/XX/XXXX : Purchased Bitcoin {$500.00} On XX/XX/XXXX, I submitted valid Military ID to Cashapp to be verified for Bitcoin transfers.
On XX/XX/XXXX, I requested a status update as it was advertised as 10 days for verification. Their service team said they would forward the request and I provided email, cashapp handle, and a description of the issue. On XX/XX/XXXX, I resubmitted ID, this time a valid drivers license starting the verification process over again.
On XX/XX/XXXX, I followed up and they said that their service team would send me an update. The update was literally an email that said they had closed my account and that I would have to liquidate my investment and transfer it back to my bank. They said I had violated the terms of service, which I reviewed again and I have not violated them. They then sent a vague email saying they couldn't tell me what violation occurred. I filed a complaint with the XXXX XXXX XXXX ( XXXX ) and my XXXX XXXX chain of command regarding Cash apps business practices. I did a XXXX search and found that this is a common occurrence while forcing people to liquidate their investment and not provide a reason.
|
| 05/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
I had cash app for about a year. In XXXX I believe it was I purchased a new cell phone from XXXX store and data and apps were transferred over. When attempting to log back into my cash-app account it said my new device was not able to do so and to contact support. I did so through the app and email. I was told to create a new account in order to gain access to the old one. I did so and provided new account information to rep via email.
After a string of copy and paste emails from different reps I got an answer of we cant grant access to the old account in order to protect your new account. I didn't need or want a new account to begin with. After 2 months of the same email requesting the same info to prove my identity and that the account indeed belongs to me I was simply told there is nothing they can do and there is no further information they can provide. I asked numerous times what they needed and it was still the same response. Nothing can be done.
I have money invested in stocks through the app on the old account and I even still get emails updating me about earned dividends and investor voting. Yet they still won't provide access or further info as to where my money goes and how to retrieve documents needed for tax filings. I made a complaint to XXXX and Cash App responded read terms. Again nowhere does it state they can just keep my funds. I just want to be able to cash-out my stocks and be done with them all together. Please assist.
|
| 01/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
Servicemember |
|
Notice of bankruptcy and probate notice and plea ..
XXXX hearing notice of involuntary Bankruptcy Accounts administered under the cash app tag $ XXXX has several unlawful deductions and unauthorized attempts and payments that need to be fully restored and return including hereditaments. All transactions should not remove credits or cash from the overall balance.
Add the total sum of all inquiries and make those credits available for the Beneficiary named on this account.
Notice of hardship There is a low balance on the account and beneficiary can not survive with a low balance.
Please return all monies, species, credits that has been transferred to any third party. This account is for the beneficiary of XXXX XXXX XXXX This account is needed to enforce private laws and deploy constitutional assistance around the the united states of America, and private commercial use.
Notice to agent is notice to principle Selective Service I'd is : XXXX for XXXX XXXX XXXX XXXX, XXXX : and the United States of America XXXX
Restore all funds to routing number : XXXX.
account number : XXXX.
within three days of this notice! Notice of emergency relief for egress, regression, right of movement and locomotion. This for the care for the extreme care for XXXX XXXX XXXX ( TRUST ) ____________ [ X ] ____________ By : .XXXX XXXX, :XXXX : . and the united states of America Executor for :. XXXX XXXX XXXX ( Trust ). XXXX
_____________ [ x ] _______________
|
| 08/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2019, I was trying to transfer {$200.00} through the Cash app from my Credit Union bank account to my Cash app debit card. I mistakenly sent it to my Credit Union debit card, which I had reported lost. So then I transferred another {$200.00} to my Cash app debit card.
I kept waiting for the initial transfer of {$200.00} to go back to my Credit Union account but it never did. I could see that the transaction was showing as completed in the Cash app but it never turned around.
I have created at least four support inquiries and on three occasions was able to get documents showing what they have on file. But when discussing with through email only, the support personnel seem to ignore that the initial {$200.00} inquiry should go through my credit union. I had already done that since I could see on my statement {$190.00} was deposited to my credit union account ( {$200.00} minus {$3.00}. for immediate use transfer through Cash app ).
What I have not seen is the initial {$200.00} which should have also shown on my Credit Union account since the Cash app support team member told me that it was transferred to my Credit Union debit card.
They refuse to give me the {$200.00} that supposedly went to that debit card and never showed up in my Credit Union account since the debit card was lost.
I have the Cash app attached to both my Credit Union account and Credit Union debit card for deposits, transfers and sending and receiving cash.
|
| 12/27/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I've made a transaction on XXXX XXXX on XX/XX/20 for {$610.00} using cashapp. I've had issue with the order and reached out to XXXX XXXX for help. XXXX XXXX tried helping by attempting to provide an refund / exchange but was unsuccessful because their policy restricts them from providing refund or exchanges to Non returnable or All sales final order even if its a defect with the product or services. XXXX XXXX suggests that I reach out to my banking institution to get these charges disputed because they are limited of options in resolving this issue from their end. I've reached out to Cash app and explained what my issue is with this transaction. 24hrs later Cash app responded with an email saying that I should receive a dispute form with 10 business days. I've finally gotten the dispute form and filled out the necessary details. 2-3 days later after sending the form back to Cashapp, I've received an email from them stating that they can not dispute because they have no rights which is completely frustrating and false statement. I've banked with XXXX XXXX and had disputed with merchants about defective items or services and never had one issue with them! or heard about them not having rights to dispute this transaction because it was an all says item. The law states that I have a right to have a refund or exchange provided from any transaction even if the item was an All sales final or no returns if the ITEM OR SERVICE IS DEFECTIVE.
|
| 07/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
{$2200.00} was stolen from my account XX/XX/21 from a series of transactions from XXXX from XXXX and at least XXXX XXXX and XXXX XXXX. I woke up to a XXXX cash app account balance and immediately cancelled the card to avoid future charges. Someone duplicated my cash app card and used in New York on an XXXX. Im in Alabama and own an XXXX. The following day the card produced negative balances when the pending cleared as I was advised thats all I can do while they look only in the end to be told its too late .. the payment was captured. I have been patient and allowed Cash App to investigate, the case was closed due to no response when no further communication was needed from me 3 days later. I reopened it the same day and a week later only {$20.00} refunded XX/XX/21 and said they were working on the other transactions. When I followed up XX/XX/21 about the other transactions I was only told XXXX and XXXX had already captured the payment and basically there is nothing else that can be done, despite my account being hacked and money being stolen. Ive spoken with countless customer service representatives, dispute team, managers, and even email corporate executives to only have mail blocked. I need a full refund and potentially due to damages. I work hard for every cent I receive and have a family to provide for, this is beyond unfair for my money to be taken and be dismissed from everyone from the tail to the head of Cash App.
|
| 06/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX someone hacked my cash app account and pulled {$150.00} from my XXXX XXXX XXXX XXXX debit card. Immediately after, the hacker attempted 5 transactions that were canceled by cash app. The transactions were as follows : To XXXX for {$150.00}, XXXX XXXX for {$100.00} and {$50.00}, XXXX XXXX, and {$120.00} to XXXX were all canceled. I attempted to cash out the money back to my card and close the app before my money was taken but kept receiving an error, I could not get in touch with anyone from cash app and I went to my bank to file a dispute and get a new card which they gave me a hard time. The bank told me they couldn't treat it as fraud until they investigated. The person then cleared the {$150.00} from my cash app with the following transactions XXXX XXXX XXXX XXXX, XXXX, XXXX and a cash out to XXXX XXXX bank in the amount of XXXX. I have never heard of XXXX XXXX cards and I do not have a XXXX XXXX XXXX account. You can also see from the screenshots where they tried to take more money even after all the money was gone. When I saw the bank denied my claim, I called the branch the reps told me they could not help me and hung up. I took the proof to the branch, they still told me they could not help me. I reached out to cash app via email and received a response stating they had no further information for me and to reach out to my bank. BEWARE of XXXX XXXX XXXX XXXX, I recently found out this happened to others.
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Someone been clearing my bank accounts but the banks havent been any help I even had ppl open themselves accounts with my ss in XXXX XXXX and they wont even close the account. I currently was expecting a XXXX deposit to my cash app for close to XXXX but someone got into my online account changed it to all there info the site wont help me change password or secure my account or give me any of there info all info being told to me is XXXX is the card which who received my funds and its been a run around with these ppl. I dont get who is doing this to me I have two ppl who been doing nothing but steal all my personal belongings and stealing my personal info as well and Im getting so sick of struggling and ppl taking advantage of me Im to nice of a person but I havent even been socia due to all this my guard is constantly up I been car less and money less thanks to who ever fraudulently using my identity I really need help!!!! Please I found out at XXXX I had bad credit please if anyone can please help me its not fair to suffer thanks to someone else. I want to press charges on who ever is doing this to me. They said XX/XX/XXXX the person received XXXX and then two more payments of XXXX. And they alternate all my info to theres some how so Im guessing either my icloud is hacked or someone cyber stalking or someone who knows my info getting all my funds from all my accounts idk what else is all actually happening but Im so upset
|
| 06/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I seen some unauthorized transaction on my cash app account, I XXXX cash app phone support and it generated the following number XXXX the people from that number got into my account by making me download XXXX XXXX XXXX, from there they took all my money and closed out my cash app account.
I XXXX the same thing and they changed the number to XXXX My cash app had about XXXX in it, I called because I was missing {$300.00} They managed to add more cash, One transaction for {$500.00} another for XXXX then they used XXXX to send {$500.00} to a person named XXXX XXXX with the email address XXXX So I am now out {$4200.00} I made complaints to cash app, they have no customer service I had to go through XXXX, then they finally responded, I got a case number on XX/XX/XXXX and they tell me that it takes 45 days to complete An investigation, on XX/XX/XXXX I got an email stating my case was closed as they havent heard from me, then when you respond to the emails you get an automated response stating they dont monitor that email address anymore.
Now they dont answer my messages on XXXX or report me as a robot, I just want my money back and I am also seeking a lawyer I also received a black cash card with my old account name $ mltier that account was stolen from me and I dont know what to do with it.
Also the person who stole my account changed the name to $ mltic and was requesting money from all my friends I have attached all photos
|
| 03/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my bank account was hacked for {$350.00} through cashapp at XXXX.I contacted my bank card services immediately and was asked to sign a notice of fraudulent form and to go to my bank and receive a new debit card. My bank then informed me it could take ten business before I could get the money back. XX/XX/XXXX my bank refunded me the money.
During this waiting period I am conversing with cashapp trying to get any answers concerning the hack and now Im getting the run around. Finally on XX/XX/XXXX I get an email from the cashapp team telling me they are going to give me a provisional refund. In order for that to happen, I would need to log back into the cashapp, put my information in and they would transfer it from my old account to my new one. I asked them to put the money on a cash card and mail it to me because I no longer feel comfortable putting my new information in the app. My next email from them was letting me know for security reasons they could not refund my money.
I just received an email from my bank saying on XX/XX/XXXX they are taking back the refunded money because cashapp told them I authorized those transactions. That is NOT true! I do not know those people. I am still trying to figure out how they were able to take that money from me and my account was set up to use a PIN number to send money. I truly believe this is an inside job. Cashapp is scam and I want everybody to know it!
XXXX
|
| 09/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
First I would like to thank you for your time. On XX/XX/19 @ XXXX XXXX I sent my friend some money through cash app. {$190.00} dollars to be exact. She couldn't access her old account due to getting a new number. She tried making a new name and getting it through a different cash app. Cash app has no number to where you can contact them. She emailed them, they emailed her back telling her how she could access the account, that still didn't work. I then emailed them and told them what happened. They didn't contact me until the next day. They gave us all these resolutions that would supposedly help us get the money back, but none of them worked. My sister was the one who sent the money, so I told her to dispute it with her bank. She then said her bank told her to go through cash app and see if she could get the money back. She also reached out to cash app and they told her I should contact them. In the mean time the then told me that it was sent back to my account. But I had made a new name as well. They said the money was sent back and to make sure my bank accounts were linked. my bank accounts have always been linked and so has my friends. To sum it all up, I haven't heard back from cash app and I have been emailing them since the day started. It is now XX/XX/19 and I have yet to hear from them or receive my money. please help me out anyway that you can because this is unacceptable. Thank you very much, XXXX XXXX.
|
| 12/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2019 a transaction for {$290.00} was posted to my Square account in which I'd subscribed to for my business. Only after the transaction took place was there a hold placed on my account or all transfers were suspended. This taking place after a previous transaction of a mere {$25.00} was released to me after being held for 2 weeks in order to have my bank account verified. Were they to have suspended the first payment or frozen my account at that point, I wouldn't have a complaint ; or had they made me aware that all further transactions would be suspended until they were able to validate the legitimacy of my business at that point. Unfortunately for me they lead me to believe that my account was set up to receive and transfer payments from that point on. I had in fact received another {$2.00} payment in the midst of my bank account being verified which was also released to me upon bank verification. Why would they have allowed two payments to go through and be transferred only to turn around and place a freeze on my account once a payment of almost {$300.00} hits the account? It's my belief that the Square company doesn't intend to release the funds to me but in fact plans to delete my account and seize the funds as I've heard rumors they are apt to do. Why not verify the legitimacy of the business BEFORE you allow them to perform transactions instead of waiting until AFTER there are funds in the account?
|
| 12/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX an unknown user sent an amount of {$70.00} to my cash app account.
I did not know this user and therefore sent the {$70.00} back, promptly, on the same day, as requested by the user who explained they accidentally sent it to me.
I thought nothing more of it until XX/XX/XXXX when cashapp notified me they would be taking {$70.00} from my account to pay to the same user because there was a dispute opened with the users bank.
There was never any inquiry into the matter. I was never given notice or a chance to explain the situation. I was simply notified on XX/XX/XXXX and the money was taken right then.
I have since tried to get the funds back with no reasonable resolution being offered by cash app ( Square inc ). I believe their actions are in violation of the ETFA and they have yet to offer any reasonable resolution to this matter. I simply want my money back in my account. I never authorized this transaction to be made. My explanation can also be ( and has been ) verified/validated/confirmed by cash app by simply looking through the transaction history on my account which shows the accuracy of my explanation! I would like the {$70.00} returned to me promptly!
I would also like square inc to review its policies that would allow such a situation to occur in the first place. Their policies appear to allow financial scams to be perpetrated on their users and also makes them complicit in these scams!
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
After sending email showing illegal attempted activity on my checking account Square.com sent this note. I do not and wish not to have an account with Square.com. But without an account on file with square.com you can not file valid complaint.
There was four transactions from four different square devices that were on my bank account without my authorization. ( see attached PDF ) XXXX XXXX XX/XX/2020, XXXX XXXX ( 3 days ago ) to me Hi XXXX, I'm XXXX from Square Customer Success, thank you for reaching out! I get how important this is, first let me apologize for the delay in my reply, we have been receiving a higher amount of emails than normal, but I want you to know that I will do my best to help you in the best way!
I'm sorry to hear about the transactions that were made on your account by someone using a Cash App account.
Unfortunately I do not have access to that type of account but you can reach out to Cash App Support directly from the Cash App : From the app, tap on your profile image and scroll to the bottom of the page.
Tap Cash Support and review answers to common questions. If youre not able to find your answer, tap Something Else.
Select your reason > Contact Support.
You can also contact Cash Support by visiting Cash.app/help.
Let me know if there's anything else I can help you with. I'm happy to help Stay safe and healthy!
Regards, XXXX XXXX Square Customer Success ref : XXXX : ref
|
| 06/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I posted a housing ad on XXXX on XX/XX/XXXX. The same day, someone named " XXXX XXXX XXXX '' messaged me and told me that her friend was looking for a place and she gave me her email.. '' XXXX ''. I emailed her and she sent me a check via email, told me to print it out and deposit it. The check came from " XXXX XXXX XXXX XXXX '' for {$2700.00}, which was more than I needed. She said her company paid for her rent, and she was on a contract. She asked me to send the money back to the mover, who would bring her luggage and car. After I sent her this, the next day, she told me that her grandma died and that her mom was in critical condition, so she needed to borrow {$1500.00} which she would pay back through her company. Another check was emailed to me from " XXXX XXXX '' with the same company name, for {$1500.00}. Both checks initially went through and the funds were visible in my account. I sent her {$1500.00} back per her request. Then, she told me that she needed all the money back. That's when I realized the checks were fake. After a few days, the bank rejected the checks and charged me a fee, even though I had explained the situation to them immediately. I contacted Cashapp and XXXX. Cashapp was impossible to get a hold of, and XXXX opened a case. I sent her {$500.00} on XXXX, and {$2200.00} on Cashapp, in seprate payments ( {$500.00}, {$750.00}, and {$1000.00} ). Please contact me for more information!
|
| 05/13/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
There exists a problem with fraud as it pertains to CashApp which supposedly is owned and/or operated by Square Inc . The bottom line is that, I have {$40.00} in my CashApp account which is effectively stolen by Square Inc., and in the possession of Square Inc., to which I have no access whatsoever. I have a CashApp debit card in my possession to which all of my in person transactions have been and continue to be denied without any explanation whatsoever. Even worse is that I have absolutely not way, whatsoever, to get in contact with CashApp regarding the inaccessibility to my funds. On XX/XX/2021 at or around XXXX XXXX. CT I tried to login to my CashApp account online via a full web browser and I received a message stating that the request could not be processed and to, instead, access support via the CashApp app on my cellular phone. The problem here however is that when attempting to access support via the CashApp app the app repeatedly crashes each and every time. Thus, I am not able to contact CashApp via their very own prescribed methods of contact. Furthermore, I am not able to contact CashApp via telephone either. Thus, I have no means, whatsoever, to contact CashApp and I have no access to my funds in my CashApp account. This is fraud by definition and is causing severe distress since this is the form of payment used for day to day transactions. See attached notice via CashApp ( Square Inc. ).
|
| 03/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Some of my accounts were hacked so I closed my debit cards changed passwords usernames and so on. Well with cash app I changed my $ cash app name and pin. My friend sent me some money to my old account I tried to access my old account to transfer funds could not get access. I contacted cash app support through their email only way to contact them. The first email was sent on XX/XX/2021 I received the money on XX/XX/2021. So since XX/XX/2021 till this very day XX/XX/2021 I have been going back and forth trying to get help accessing my old account to transfer funds. Cash app has been sending me generic emails with links instructions on how to access my old account none of which work. The email I got from cash app on XX/XX/2021 states that they will do this one time courtesy and transfer my money into my new account. Oh happy days but the email I received on XX/XX/2021 says oh sorry no can do we can't transfer money for security reasons blah blah blah none of which makes any sense. I have all emails correspondence between cash app and myself. So I guess cash app is going to add my money to their payroll. It is theft and fraud plain and simple. The last email I received XX/XX/2021 from cash app says seeing how I haven't responded to them in 3 days the matter is closed. My last email I sent to cash app was on XX/XX/2021 so no 3 days has not passed without me contacting you so now cash app is out right lying.
|
| 09/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX someone from cash app call me around 2 something Im the afternoon and said he was trying to fix my co workers account because I cash app her {$360.00} on XX/XX/2020 and her account was locked and they was trying to fix it Im the mean time they asked me to download this app on my phone and said the call was being recorded then they was talking and then asked me to send {$850.00} dollars to someone name XXXX and I told them I didnt know her so why am I sending money to her so they sent out my account {$850.00} so now Im trying to see why they take my money and send to the lady but them they was like Im finna send it back to you instead the sent {$2000.00} to someone name XXXX which said it was XXXX XXXX from cash app them another {$2000.00} to XXXX again then sent {$2000.00} to XXXX which I know her so I told her to send my money back and she said cash app had her send my money to some man name XXXX so I reached out to cash app thru email for and Unauthorize payment and the contacted me thru And asked me to answer 6 questions which I did on XX/XX/2020 and then they keep emailing talking about they cant do nothing about a Completed transaction contact the recipient I try to contact the Recipient and a recipient declined and blocked me and I let cash app know that also so they just keep sending me the same message as they cant help me and Im talking about {$6800.00} these ppl took from me
|
| 08/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I transferred {$1200.00} from my linked credit union checking account to the Cash App card I have, which I planned on using for rent. I did this on XX/XX/2020, after my XX/XX/2020 attempt to pay rent online was declined due to a clerical error ( incorrect bank routing number entered ). My intention was to use that card to withdraw cash to pay rent with a XXXX, as now required by my apartment complex. My credit union is XXXX XXXX XXXX XXXX ( where I used to live, in XXXX ) and my current home is the XXXX XXXX XXXX in XXXX XXXX. My legal name is XXXX XXXX, but I go by XXXX ( hence my username on Cash App, $ XXXX ).
Since my associated debit card was canceled around the same time ( my credit union sent me a replacement recently ), I assumed thats why the money didnt get to my cash app card. The company told me I had to have a card associated with their Cash App card, but once I replaced the debit cards with the replacement, the money didnt go through.
Cash App does not show receipt of the {$1200.00} transfer, but my credit union shows {$1200.00} leaving my account and going to them. I never received it despite even replacing the credit union debit card to back the Cash App card it requires. My rent is now almost a whole month late, and Im facing eviction. They refuse to respond to emails, messages, and wont call. My credit union said theres nothing they can do, but Cash App wont fix the problem.
|
| 03/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Monday, XX/XX/2019 around XXXX, I was trying to help a friend get XXXX home from work because they were stuck. I had told them I would be willing to help them out by sending {$15.00}. I planned on sending the XXXX dollars through cash app, but I mistakenly ended up sending {$1500.00}. I messaged the person and requested the money back from this person but they only sent me back {$500.00} at XXXX. So I requested {$1000.00} back but they declined my request. I then began texting them requesting for the money back but received no response. I immediately proceeded to contact cash app as well as XXXX, my bank because this has over-drafted my account - {$900.00}. My bank, told me they would give me my money back within 3-5 but theyd have to wait till the payment was done processing to start an investigation and file for a claim.Today, Thursday, XX/XX/2019 I received an email from cash app saying there was nothing they could possibly due because the payment had already been processed and the person had withdrew all the money from their account. As well as my bank emailing me about my claim saying that it has been declined. I went to the police station to file a report but unfortunately there was nothing they could do. I still have bills to pay, food to buy but I am unable to do all of this because my check was already deposited into my account. With this pandemic going on it has made things very hard.
|
| 09/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I use Square to process credit card transactions. They processed a credit card transaction for {$15000.00} on or about XX/XX/XXXX. They first froze the transaction because it was large. We sent documentation to them initially and they released the transaction. The customer filed a complaint with XXXX bank and sent it to Square. Square then reversed the payment on or about XX/XX/XXXX. The customer then informed their credit card company XXXX XXXX that the dispute was dismissed by him. XXXX sent a letter and transmission to Square on XX/XX/XXXX that the dispute was lifted. XXXX sent the money back to Square. Square has been holding our money since that time. We have tried multiple times to get a hold of Square with no luck. They have no number to call. If you call their main number, it goes around in an endless voice prompt system. You can never get a person on the phone. I have tried emailed them several times with no response. I have also sent a demand letter to their corporate office in XXXX XXXX with the release letter from XXXX. I have had no response. I have reviewed the complaints about Square which seem to be the same experience I have had. They have no way to get in touch with customer service. They will not return your inquiries.
I believe they are doing this to hold money and earn the interest on their customer 's money. I have attached the XXXX letter that I also provided to Square.
|
| 11/24/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I received a XXXX XXXX XXXX XXXX in the mail for an account around XXXX XXXX.
I have never opened a Square account. This is a cause of fraud/identity theft.
I contacted Square. Through XXXX conversations, and XXXX email exchange, I discovered that multiple accounts have been opened in my name, using my birthdate and social security number. I have not been able to get consistent answers about exactly how many accounts had been opened.
On the phone with customer service on Wednesday XXXX XXXX, they told me 4-5 accounts had been opened in my name, and assured me that they had been " deactivated ''. I asked for confirmation in writing, and they said that would take 1-2 business days. I gave them my email address.
I did not receive the confirmation, so I had an email exchange with customer service at Square that I initiated the following Monday XXXX XXXX. In this email exchange, the representative told me that they had " missed XXXX accounts '', but now all accounts were closed. They failed to respond to my followup inquiry about exactly how many accounts had been opened and closed.
I then called customer service again on Wednesday XX/XX/XXXX. I was now told that there had been XXXX accounts opened in my name, dating back to 2013. XXXX were opened " recently ''. I was told that they weren't sure if they would be able to get me anything in writing confirming that the accounts were closed.
|
| 06/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX XXXX, 2020 I was scammed out of {$1500.00}.
The company portrayed to be a part of a national pandemic rescue for homeowners. They had me go through a lengthy interview process and I was referred to them by a fellow army service wife.They were promising with about 15-20 % down and a service fee I would be eligible for $ 10,000-15,000 in Pandemic Assistance for Homeowners.
This turned into my worst nightmare.
My son who is XXXX years of age and goes to college full time, took money out of his personal bank account to help his mom out : ( After sending my payments I began to panic as they started asking me for more and more information and questions that did not pertain to the application I had just done with them.
I immediately contacted my fellow army wife and got even more frightened because it didnt sound like her. It wasnt! she had been hacked!
I contacted cash app immediately. Gave them all information, the number they were calling from, their information on cash app. I sent alert after alert to cash app. These hackers/scammers were visible on cash app for weeks and their number was working for weeks as well. Cash App did absolutely nothing! Nothing to help me, or to prevent these terrible people from doing it to others.
Please, please help. I finally found you guys and the XXXX XXXX XXXX after months and months of contacting cash app with no help from them. Please help.
|
| 10/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I have fill a unauthorized payment dispute I still havent hear back from yall by email or still havent got no refund yet here is the dispute information again 1. What is your legal name, XXXX XXXXXXXX, and email address and/or phone number linked to the account associated with the 'unauthorized ' activity? XXXX XXXX XXXX XXXX XXXX 2. What are the dates/times and amounts for the transactions that you believe are in error? XXXX XXXX XXXX {$28.00} 3. Why do you believe the transactions were unauthorized? This is the three time I have a unauthorized payment sent to the same user I never sent it to her or don't know her 4. Were you instructed to download any other apps other than Cash App to access the account in question? No 5. What is the make and model of the device ( s ) you were logged into when the transactions took place? XXXX 6. Which city & state were you located in when the unauthorized transactions took place? XXXX Pennsylvania 7. Did you forward or provide any account access information to a third party? No 8. Do you have a PIN set up to authorize payments? If so, did you share your PIN with anyone? No 9. Do you have possession of your device, if not, when did you last have possession of your device? I didn't have possession of my device when I was sleeping before I want to bed I did someone probably guessed my cash app pin who I don't know and changed my pin but I changed the pin.
|
| 01/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Cash App ( Square ) sent me a cash card ( Checking account debit card ) for which I never applied for. It appears that someone has stolen my identity as I was contacted by XXXX XXXX and advised that a fraud ring has my information and an account was attempted to be opened with them.
Square sent this card to my home address with no other information ( no phone number, no email, and no address to respond to them ). I am concerned about fin techs that don't have proper controls or the ability to resolve a fraudulent account openings.
I called square and they said that is a separate company not affiliated with Square. ( But their name is on the bottom of the Cash app website ). They said I had to fill out a form on the cash app website ( https : //cash.app/help ). When I clicked on the contact support link the website page asked for my email or phone number which is impossible to provide since I didn't request this card ( and the identity thieves put their contact information not mine ). In order to fill out a form they require a phone number or email address to do so. This is frustrating since I didn't open the account and don't have the information the fraudsters used to open the account.
Meanwhile the account remains open with my name, ssn, and dob and no avenue to close or resolve the issue. Additionally the fraud will continue on the account without any ability for me to stop it!
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2020, I accepted {$4000.00} in prepaid gift cards as payment through my Square account. I ran 8 {$500.00} cards over a span of 13 minutes. At no point during this time was there any indication from Square that there would be a problem accepting the gift cards. In fact, 2 days earlier, I had accepted a {$500.00} gift card, and it processed with no issue. In fact, their website clearly states that gift cards are an acceptable form of payment, the following is taken directly from their website : " Accept Prepaid Cards Square can process prepaid cards bearing any of the logos above at our low 2.65 % per-swipe rate or 3.4 % + 15 manual-entry rate. Any remaining balance will display on the receipt. '' Later that day, I received a notice that my account was permanently deactivated, and my funds would be held for 150 to 180 days. I was provided a link to the " Square Seller Agreement '' to read up on what had triggered the freeze on my funds, however, there is absolutely nothing in that agreement indicating I could not take payment via prepaid gift cards.
I attempted to contact their customer support, but since my account was deactivated, their online support form would not let me send any correspondence.
I responded 5 times to their initial email notifying me of a freeze on my funds. 27 days later I finally received a response, simply reiterating that they were holding my funds.
|
| 06/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2020 I tried to withdraw {$80.00} to buy my children groceries but my account with all my money was locked without notice. Cash app has no phone number or customer service representatives to speak to. After emailing them over 48 times they finally responded on XXXX XXXX : Hello, My name is XXXX with Cash Support.
At this moment, we still have not receive the requested documents.
To begin our investigation, please provide documentation for each unemployment deposit received. This will speed up our investigation and assist with determining the next steps.
Failure to provide the requested information will affect the outcome of your claim.
Please submit the following : State documentation verifying the source of funds ( i.e. Notice Of Monetary Determination Letter ) Previous paycheck or direct deposit statement from the same employer Copy of government ID ( Drivers License, State ID card, Passport, or similar ID ) in the recipient 's name of the unemployment deposit Any other documentation to verify the source of funds Copy of your government ID ( Drivers License, State ID card, Passport, or similar ID ) THIS IS UNACCEPTABLE!!!!! I didnt feel comfortable sending in all my information to a random company that already hijacked my account but I sent in my info anyway.
It is now XXXX XXXX and I still have not received a response, a cashiers check, nor is my account unlocked.
|
| 04/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I have a Cash App account. On XX/XX/XXXX this I sent a payment of {$100.00} to XXXX XXXX. The payment was accepted by XXXX so I canceled the payment on XX/XX/XXXX. The canceled payment of {$100.00} was still shown to be missing from my checking account so I called my bank XXXX XXXX to describe what happened to get the funds credited back to my account. I thought the situation was resolved til the morning of XX/XX/XXXX at XXXX XXXX I received two emails from Cash App. The first email was to notify me that my account had a negative balance which was confusing since I had not made any transactions that would have placed my account in the negative. The second email stated the canceled payment I canceled for XXXX XXXX on XX/XX/XXXX was canceled and credited to my cash app balance. But it also stated that my balance was - {$100.00} and to make a payment to cover the negative balance. I tried to get in contact with Cash App but they do not have a working line that allowed me to speak with a customer support rep. In addition to this issues, someone sent me {$81.00} they owed me, and I instead of holding the {$81.00}, the {$81.00} was credited to the - {$100.00} balance. I do not owe Cash App anything, and this is either a glitch in their system, or a case of fraud. Either way I would like this issue resolved immediately! I am going also to file this complaint with the XXXX XXXX XXXX as well.
|
| 11/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I created a Cash App that individuals sent money over to. There was {$550.00} in it. When I logged back using the same email my balance was at XXXX with no transaction history. I noticed that the cash tag ( account name ) had been changed to an identical name but one letter off. I contacted Cash App through support and by phone numerous times and explained the situation. They would not provide any information over the phone and told me I could only be helped via email. After several emails explaining the situation, I kept getting the same response below : Hi ___________, This is ________ from Cash App Support, and I'll be taking over your case right now. Thanks for reaching out, and thank you, __________, for your patience in our delay in getting back to you. I understand you can not sign into the correct $ Cashtag as it wont let you, so let me assist you with this process.
After reviewing your account, let me confirm that we're unable to grant access to $ _____________ for security reasons. To protect your current account, we can not override this decision.
You may continue using your current Cash App account to send and receive payments.
We are sorry for this, __________. If any other concerns come up, just let us know. We're here if you need us!
In addition, I ordered a cash card before the account was inaccessible. I attached a picture of the card for your ready reference.
|
| 05/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX. I made an attempt to Call Cash. App. I went on their cash app, it does not have a phone number or an email contact. I went on XXXX and asked for Cash App Customer Service I got XXXX XXXX XXXX. I called they answered Cash app. I told them I sent XXXX to a person in era. They had one number off from who I was suppose to send it to. They said, that person is saying I am fraud, and they need to verify who I am. They said my account with Cash app is frozen. But they will transfer the money to XXXX account directly. They told me to put in some codes. I did. Then all of a sudden. I go what is taking so long. They had pulled ( 4 transactions from my accounts ) XXXX from my account {$500.00} and {$99000.00}. and {$990.00} in total {$4800.00} from my accounts the Savings and the Checking with XXXX XXXX XXXX. I have tried to call the numbers. They say my number is blocked. When I hung up on them to go to the bank they called me back on a couple numbers, and these are now blocked. XXXX XXXX XXXX and XXXX XXXX XXXX. I can't reach anyone. XXXX is in the process of getting me a refund. But I am hearing and reading a lot of complaints of people getting scammed because cash app doesnt have a way to reach them so those who are scammers and putting in a false number and cleaning people out. Please help. Please help me, while helping so many others get justice. Thank you. XXXX XXXX
|
| 12/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Cash app States that you can cancel a payment or if you have a disputes they will investigate I had disputed a charge on my cash app account I didn't recognize the name on the transaction nor did I receive a text for said transaction I ask them for help with identifying the individual and all I got were automated responses And so after their failure to respond or give me any type of information regarding my request I reached out to my bank and dispute the charge. And I inform them that I had spoken to cash app and ask for their help and they failed to provide it and I also let them know that I did not receive a text for that particular transaction like I do the rest of my transactions.
( Please note this is not the 1st time I had to reach to my bank regarding a Cash app issue and each time I did I would eventually get an email asking me to verify my account ) Shortly thereafter after I receive a request from cash app to verify my account and when asked why I need to verify my account I got no answer I did try to verify my account using my debit card they want the head on file and they keep telling me they're were unable to verify my account even though my card was scanned in on their app and sent by email. and now they have closed out my account and are refusing to reopen or offer any assistance.
please note that email associated with my Cash App account is a XXXX account
|
| 02/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
On approximately, XX/XX/2021, I send an email over to CashApp Support, regarding a problem of unauthorized charges made to my account. I was instructed to reach out to the company to try and resolve the problem. Upon doing such I was told by the company, ( XXXX XXXX XXXX ) that I would be receiving a refund so that I did not have to bother with finding a claim anyhow since they were unable to provide service and the account was deemed cancelled. The woman stated that it would take 3-5 business days to cancel and depending on banking policy I'd receive refund. However, that never happened, so I then sent another email to CashApp Supporting trying to explain what happened and they assured Id be hearing form someone else to open the case and get things rolling. Here it is XX/XX/2021 and still nothing had been done. Although, I did advise that I would contact the OCC. However, the OCC website appears that they are not governed by them. Rather the try the FDIC I started with this per web description on the OCC. I explained that there was nothing I signed and that I did not authorize the transaction and for them to proceed accordingly getting back the funds and here we are. I have more emails I am just not able to access them right now so below you will find screenshots of the emails I was able to get off my phone. I can send more including the initial email regarding the claim.
|
| 08/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX i called tec. support for some help my question was how do i put cash coming in on my cash app card instead of it going to my checking account. The person i got on the phone useing a number i got online for cash app tech. support said he was cash app support and he could help me with doing that so we went thru process of him making it possible for money received to go to my cask app card sent by cash app. Well i got concerned because the process was taken to long for some thing i thought should be simple to do. He got into my cash app account and i could see him sending money to a XXXX XXXX XXXX XXXX cash app $ XXXX. after seeing this i hung up the phone, then i get a e mail from cash app saying they have detected unauthorized activity and they locked my account to protect my funds then i get message that they have refunded me the XXXX and unlocked my account and that i was good to go this was on the XXXX XXXX. So i try to go to my cash app account and i can not get my account has been unlinked is the message that i get, I have been calling cash app and i have not been able to talk to no one and my money has not been returned to my account i worked for that money and i want it back asap and i want my account back. I called tech. support from a number i got off line for cash app and the number is still on line as tech support for cash app XXXX XXXX XXXX XXXX.
|
| 08/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have used my wallet with CashApp before with no problem, but for the last two weeks I've got a severe issue. I opened an account with one of my emails, got funds from some of my clients and then tried to withdraw them. The transaction got rejected by my bank on XX/XX/XXXX as I was reported by CashApp. After this event I haven't been able to recover my {$950.00} dollars. I tried to log in into my account but their platform cancelled my user name all of a sudden and I just lost track of my money. The platform made me open another account with the same email and, therefore, as the user was another one, I lost my money. I contacted the App 's support team, followed their instructions to link those two users into the last one created to recover my money, but on XX/XX/XXXX I just received a message from them telling me that after following their instructions and even asking for a Card from them, they blocked me and told me that they were not able to merge both users and that this decision was definite. Now they tell me that they can reverse the payments to my clients ( people that I don't know and which already have received their products ) so that I can ask them to send them back to me to my new account. As you can read this makes no sense at all. The support team has confused me, made follow futile steps and misinformed me, and I haven't been able to get my money back.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX, XXXX 2021 all of my money was transferred from my bank account to my cash app. My money was then sent from my cash app account to a cash tag XXXX XXXX. The amount of money that was transferred from my bank account to cash app was {$3200.00}. First {$10.00} was sent and then {$1000.00} 3x and then {$280.00}. I wasnt aware of this until the following morning which was XX/XX/XXXX. Cash app doesnt have a phone number so there wasnt anyone to call. I immediately tried to request a stop on the funds being transferred and I also called my bank to dispute the charges. My bank account was wiped clean. A few days later I received an email from cash app saying that it was my device that the transaction was done from. This is absolutely impossible. Im explaining to them that I didnt do it. I even asked them if this cash tag had any other fraud claims and they wouldnt disclose the information. I asked for a corporate number and they said they dont have any number for consumers to call. They also told me that they wont not email me back anymore about the same dispute the decision was final. Cash app then told my bank the same exact thing. So Im out of {$3200.00} because it was sent to some mysterious cash tag that Cashapp is protecting. I honestly think cash app is scamming people and taking their money because theres no way this should have been handled so carelessly.
|
| 03/18/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
Received email marketing for a PPP loan through XXXX on XX/XX/2021. Hit link in email, took me to the PPP Loan page where it asked for my personal information. I submitted application and I was approved. I do not recall receiving a disclosure of terms or conditions to review and accept online.
On XX/XX/2021, re-payment for the loan was already happening, XXXX was deducting payments from transactions made through my square business account. This prompted me to call XXXX when I saw loan payments reducing my transaction amounts.
I was notified by the XXXX customer service that the loan was not a PPP loan, but a line of credit that would be paid via XXXX transactions.
When I was told this was not a PPP loan, I asked to cancel the loan and return the money, because it was something I did not want nor what I thought I was getting.
I was told it was too late to cancel the loan because 2 business days had past and I would be charged the {$370.00} dollar origination fee and could either make regular payments to repay the loan or pay the entire amount, but I would still be charged the {$370.00}. origination fee.
I do not feel this is fair as a consumer and I also feel this false advertising and " Bait and switch '' marketing technique and practice violates the UDAAP " Unfair Deceptive or Abusive Acts and Practices '' protections that I am guaranteed as a consumer.
|
| 07/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
1. ) Cash app permits and fosters unauthorized fraudulent transaction via unauthorized access to checking accounts and uncontrolled access via unauthorized debit card transactions by failing to adhere to banking standards which standards require active monitoring of transactions and restricting merchant transactions when abuse or unauthorized transaction history calls for the same. Cash App knowingly has allowed more than a 7 or 8 transactions from merchants with the intent to defraud. Cash App does not refund these losses and probably even gets a cut of the contrived losses as likely arranged with suspect merchants with which Cash App is likely working with, again to contrive losses, split the collected customer losses to boost their bottom line.
2. ) Cash app hid the underlying complaint ( see attached which dealt directly with fraud ). Cash App routinely does this to hide civil and criminal wrongdoing.
3. ) Without a doubt I believe CasApp knows about and enables money laundering and other financial crimes through its relationship with the judiciary in California, who access Cash app systems via known holes in third party " customer support '' and " technical support '' systems i.e XXXX and others, whereas such individuals access these systems and whitewash compliants to protect Cash App for which such individuals are afforded favors and cash from Cash app.
|
| 04/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I open a sq cash app account. I had link my sq app with my XXXX XXXX credit card. During XXXX XXXX someone hacked my account and random peoples was trying to withdraw. What happened is that someone hack it and withdraw a {$380.00} and {$400.00} into my sq app and my bank authorize it without my knowledge. So when I found out I try to contact sq app customer service but is very difficult so I wrote a letter to them asking them to investigate to see where my money go. No answer until recently I managed to get hold a customer service and explained the situation. After explaining to them they says they did pay the hacker but reversed the money back to to my XXXX XXXX. I call my XXXX XXXX they told me they did not see a refund back to my account. I call sq app customer service again and explained to them that the bank did not see any refund, they keep saying that is my bank problem.
I told the sq app customer service I have try many time they keep saying they did not see the refund in my account refer me to sq app customer service.
I call sq app again to send me proof if they credit my money back into my account but they says the case is close nothing they can do.
I told them I need my money back it can not just disappeared but they dont care less.
Please help me because I have gone through a lot and I am not a good in dealing with big company with poor English.
|
| 02/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have a XXXX XXXX, which entails processing individual income tax returns for individuals. I am registered as a XXXX XXXX. I opened an account with square merchant services to run my clients payments. I opened the account with very little information. Once I started to run my clients payments manually. They put a hold on my funds. They asked me to submit additional information. I submitted the additional information which consist of an example of an invoice, bank statements, Documentation of an EIN number, registered with the internal revenue service, and Proof that my business is registered as an assume name. I am also a XXXX XXXX XXXX with a Tax Payer identification number issued by the Internal Revenue Service. They said once they review all of my documentation, that they would release the funds into my account. Today, I have received an email stating that my account will be deactvated, and they will be holding my funds for 90 days, and I can not receive them until 2 days after XX/XX/2020. They are holding over {$5000.00} of mines.
This is not right!!. This is very unfair to me as a new XXXX XXXX!!. I am very upset, and Irate!!. I trusted these people, and now they want to inconvenience me, and hold my funds for 3 months. As a new business, I can not afford this, and I need help retrieving my funds.They said I am a high risk business for Chargebacks.!!.
|
| 11/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Back in XXXX Ill purchase promotional services from a promotional company that I thought was legit they scammed me out of {$1200.00} and I ask for a refund they advised me that they would not give me a refund I try to report this issue to Cash App they say basically oh well then I reported this issue to my bank Who advise me that I would have to take this out with cash app I reach back out to cash out for help and they advised me that there was nothing that they can do I reported the persons account as a scam and now that person has scammed another person cash app is refusing to acknowledge this problem and give me my money back from this persons account they are scamming people and Cash App is allowing them to scam people I would like a deeper investigation into this matter as I do have receipts and confirmation of the services that I wanted but was not provided I have requested a refund from this person in which they decline and I advise that to cash app as well I would just like my money back because I am a single mother and I was trying to invest into my career by promoting my business and was ripped off I also see no cash app has a I have been scammed button which is new on the platform I did not have the option to say that I was scammed at that point in time but now that I do I would like to utilize this option and let cash app know that I will scam
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2021 I was invited to submit a payment in a cashapp money flip, whereby I was to submit {$100.00} that would be flipped for a higher amount within 10 to 15 minutes. I submitted the {$100.00} payment and received a response stating that a payment, in the amount of {$2500.00}, is pending an IRS fee of {$250.00}. I submitted the " fee '', but nothing came through. After reaching out to cashapp support I was advised that they could not or would not act to assist me in resolving the issue. I have maintained copies of all of the online conversations between me and " XXXX XXXX '', the phone numbers used in the telephone conversations, the cashapp " XXXX '' and name of the party payments were submitted to as well as those parts of the online conversation where the company associate, XXXX XXXX, implies association directly with cashapp and the IRS. It is my sincere belief that an employee or employees at Cashapp are facilitators or co-conspirators to and of the scam. Documents have been maintained to prove that I acted in good faith with a legitimate expectation of receiving the services payed for. No service has been provided to date and Cashapp has suspended my ability to seek refund from the recipient XXXX XXXX, XXXX XXXX ( the recipient I was directed to send money to, as part of the business, by XXXX XXXX, XXXX, XXXX, and an unknown male actor, XXXX.
|
| 01/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I opened a CASHAPP acct for small transactions, and after a week thieves hacked my acct and fraudulently withdrew XXXXXXXX dollar withdrawals from my Cash App acct when there was only XXXX in there. Apparently there are no steps to prevent thieves from accessing my account that was linked to my cash app acct. My XXXX XXXX XXXX checking acct was linked to cash app for deposits. I don't know how the fraudsters hacked without my present phone number, but there was an old number that was listed on my complaint to cash app which is no longer in use and is not live, so they could not get a text to verify it was me. I did not know the two parties who extracted funds from my acct, and I did not approve anything as I didn't know that they could hack past my XXXX dollar balance to get to my bank account that was linked?
Cash app has NO HUMAN resources to file a dispute or complaint only, using the app itself, then you get an email, which can not resolve any real disputes. My bank gave me a temp credit and cash app said that the money was refunded?? Well ; whatever acct they refunded it to was NOT MINE. XXXX took the funds back on a credit reversal? I still have been a victim of XXXX dollars US and want my money, so I can close the cash app acct. Please help, P.S. I know of many others who have had the same issues as well as hearing this form the XXXX Rep.
|
| 11/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
-- Square processed three transactions for {$5000.00} each, totaling {$15000.00}, between XX/XX/XXXX to XXXX, 2019 in exchange for {$520.00}.
-- The cardholder 's financial institution disputed the charges despite extensive work that was done, so Square extracted {$15000.00} from my bank account on XX/XX/2019 while the case is considered -- This {$15000.00} is in addition to the {$520.00} Square already collected upfront in exchange for the original transactions.
-- When asked what the additional {$520.00} they are holding is in exchange for on XX/XX/2019, Square was unable to provide details of expenses. Square also indicated that there's nothing else they can do to make a case to the cardholder 's financial institution, despite additional evidence of the original transactions.
-- Evidence of the services provided to the cardholder in exchange for the transactions, including hihg-value video and media work products with the cardholder appearing in them, were provided to Square as requested, and Square transferred this material to the cardholder 's financial institution. Square indicated that it has done nothing else to make my case to the cardholder 's financial institution and is unable to submit additional evidence for 90 days. In the meantime, I'm left holding all the risk, including an additional {$520.00} which Square has not itemized.
|
| 01/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My name is XXXX XXXX, on XXXX XXXX, the Georgia Department of XXXX XXXX deposited over XXXX to a cash app card I had for the entire month of XX/XX/2021 that ended in XXXX, I am not talking about that card that ends in XXXX that they said I was in violation of. ( they closed that one ) Georgia XXXX XXXX XXXX has did a through investigation for that money and it has not been returned to them so they can re-send it to me, that money was put on a closed cash app card in fact I lost that card and that is how I got the card ending in XXXX which they closed. my cash app account number ended XXXX and routing # XXXX and the last four of the cash card itself was XXXX that the XXXX was deposited on. I have been back and forth with them and getting no -where and it appears that no-one comprehends what I am saying as they all ask the same questions over and over again I have 13 emails with the same questions to them and 13 reply 's identical from them, in fact Cashapp wants to harbor on that card they closed ending in XXXX. The card my money went on ended in XXXX, I called cash app I sent a letter to cash app and I have gotten no-where I am in a pandemic still and I can use my money. PLease assist me with this matter, I have read so many horrible reviews on others experience and how cash has taken thousands from them, I do not want to be another statistic.
|
| 12/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2021 there was a fraudulent transaction from my account issued to a XXXX in the amount of {$6000.00}. " XXXX '' was an ex-boyfriend who apparently had stolen my phone and sent the money to himself after turning off my notifications to my number and changing his cash tag to XXXX from XXXX. I immediately contacted cash app and inform them of the fraudulent transaction and they had me fill out the normal paperwork and said that in 10 days they would give me an answer after multiple times I'm trying to reach out to them through phone calls emails and chat messages I was able to get nothing resolved until far after the time to which they informed me that it was a non fraudulent transaction because said " XXXX '' and I had previous transactions. I also inform them that this XXXX had changed his name and had also deactivated his cash app account immediately after he did this. I tried to reach out to them again and explain to them that this was not an authorized transaction there had never been any transactions anywhere close to the amount that about that night the biggest transaction was {$600.00} that he paid to me for a broken TV and yet they still to no avail would do nothing about it and told me that their decision was final {$6000.00} is a lot of money to lose out on due to cash apps negligence and failure to protect me and my account.
|
| 08/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was sold counterfeit shoes that XXXX XXXX stated were authentic, and he lied about getting them from a legitimate source ( XXXX XXXXXXXX XXXX Website using automated bots ). When in reality he bought the shoes from a supplier in XXXX and resold them to me then had the shipping information changed from his address to mine. The transaction was between him and I. He is not willing to accept responsibility for taking my money and charging me for shoes that are confirmed counterfeit when I paid for authentic shoes. I had no interaction with the supplier.
My only interaction and transaction was through XXXX. After my complaints to him he tried to make himself look better by ordering a real pair of the same shoes I bought from a verified website. ( XXXX ) The supplier he buys shoes from apparently has a factory in XXXX that produces a plethora of counterfeit products. He sent me a wide variety of shoes I could purchase claiming they are authentic. He also sold many pairs of shoes to people all over the United States through XXXX.
I have contacted cashapp previously and they have not been willing to conduct their own investigation. I reported the indicident to the police Case number : XXXX Officer : XXXX Badge Number : XXXX Phone Number : XXXX Address : XXXX XXXX XXXX, XXXX MD, XXXX I have also reported this issue to the FBI 's IC3 department
|
| 08/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I sent {$85.00} to my coworker on XX/XX/XXXX.
Coworker accepted the funds which were transferred out of my bank account immediately.
Co-worker advised she could not transfer the funds to her bank account because it needed to be verified.
I was also forced to verify my account again despite having verified it before.
Coworker requested that I give her cash for payment because she needed it ASAP. I gave her cash and requested a refund through the CashApp. I was denied multiple times.
I contacted the cash app support multiple times, on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. They refused to help me other than tell me that coworker needs to verify her account.
Co-worker advised that she has verified her account including sending a copy of her lisence, debit card, and a photograph of herself with her debit card.
However, she advised that cash has decided to close her account down as of yesterday where she can no longer send or receive payments.
So, it looks like CashApp has stolen {$85.00} and I would greatly appreciate any assistance with this matter, especially if they are scamming other users, because I have no desire to promote a company that does this to their users.
Please advise at your earliest convenience.
I do have documentation of all of these transactions if needed.
Sincerely, Concerned CashApp User
|
| 11/13/2020 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
On XX/XX/2020 I was scammed and robbed by Cash App. I called customer support using a phone number avilable on XXXX. The number was answered " Cash App '' and the person then began an eloborate scheme to rob me. At some point I was asked to supply another account number for a different bank account other than the cash app associated account. I refused and it seem to me that something was wrong. I went on the computer and my account looked unusual. I called the bank and my wife who unknown to me, was being scammed by another person at the same time. The bank told me to come in and file a dispute. I did and was denied after " an investigation ''. We went in again and we were told that we were complicit in the deceit and that the bank/credit union was not responsible. They further said that it was my fault because I gave the scammers the account number. When I indicated that when I call the bank I am requested to give my account number and I don't expect to be robbed. For me there was no difference. Ultimately, the bank/credit union refuses to return my money or cover my loss including associated fees totaling {$2300.00} XXXX hosts fraudulent and illegitimate phone numbers and ads. The credit union failed to protect me/my funds, my XXXX debit card. Cash App doesn't host a phone number for customer service and it is not obvious in their app.
|
| 09/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Square Inc owns a company called " Cashapp '' i have been using for a few years now. i recently received payments for a vacation my friends and i are taking. in total i received XXXX, on XX/XX/XXXX and XX/XX/XXXX i elected to cash out my funds to my bank account. the money moved to pending and said id have it available by friday. friday came and the funds were still not added yet. by saturday they had moved the day i should have access to tuesday XX/XX/2019. when i checked this morning it said that they closed my account and the reason for closing wasnt very specific and then when i looked at the section i was told to refer to none of it matched why my account should be closed. none the less the funds were still stuck in pending status. on the app it told me to use a different debit card since the one on file was being blocked for some reason. i tried using 2 other cards and both were still blocked. i contacted customer service ( they dont allow you to talk over the phone with anyone ) so i sent an email, every email i sent i got the same automated response. regardless of them closing my account ( which makes no sense ) i should still be able to be returned my funds and so far i havent seen anyway. i looked online and over 1000 people were dealing with the same issue. Cashapp is scamming people and they need to be stopped. please help.
|
| 05/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was searching for an item on social media and I had came across the item I was looking for. I had conversations with the seller prior to sending him the money. He did all he could to make me believe him and he succeeded in doing that much. He sent me pictures of the product I wanted inside a box that wasnt closed yet and told me its ready to ship, all I needed to do was send the money so he can go send it through XXXX. On XX/XX/XXXX, I had sent him {$470.00} for the product and he asked for it to be sent through cashapp. He then waited a couple days and then deleted his social media and I never received what I was promised. The cashapp account, however, was connected to my bank account, so the funds were taken straight out of my bank account. Knowing this, a few days later I filed a dispute in hope of getting a chargeback but to no avail. They informed me that they werent successful in getting my money back. I asked cashapp prior to contacting my bank and they said all I could do is ask the guy for a refund. He declined my refund. I grabbed screenshots of our conversations to maybe prove to anyone that I was indeed scammed. The pictures have him promising to send me my product and him sending me some information of his aswell. The cashapp account that it was sent to is $ XXXX. He also gave me his phone number. XXXX ( XXXX XXXX XXXX.
|
| 12/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was using merchant services, offered by the company Square, to take payments for a small business I was trying to start in 2019. On XX/XX/2019 I received a payment of {$40.00} from a customer, which I then attempted to transfer the net profit of {$38.00} to my bank account, only to discover I was unable to do so because my transfer capability had been suspended. The note on my account said my transfers were suspended while they completed a periodic account review for customer security. It states that the review process typically takes XXXX business day. It has now been almost 1 year since it was suspended, on XX/XX/2019. You can not reach anyone on the phone, its just an automated system that tells you to check your email for a message about the suspension then hangs up, which there was never an email sent to me. I tried reaching out to their support team on XXXX, but they replied just once asking for my email address, which I provided, then Ive been ignored ever since. I can not get in touch with anyone to remove the suspension that has been in place for over 11 months now. I have a balance of {$38.00} that is being held from me and no way to reach a person to talk to and have it removed so I can get the money Im owed. I no longer use their service. I just want my funds and to be done with them, but I cant get any help from them.
|
| 04/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
The app is called cash app its an extention of square i have a mobile account along with a prepaid card. The problem first happen on friday the XXXX at XXXX XXXX it said i tried to send a contact {$200.00} dollars which was an accident made by me because the app was still open when i was rushing leaving work.
I have emailed and verified as i was told numerous time in the past 5 days now leading up to a second week. back to back since friday of the occurring issue and it is still have a hold and freeze on my account and money. the transaction of XXXX dollars was done by me by accident i didnt even have XXXX dollars in my account to send and cash app has put a flag and frozen my account and money since friday around XXXX XXXX. I currently have {$73.00} being held. I can not get my money out, make a purchase, send or receive money. I can't do anything with the card my money is just frozen and sitting. It keeps telling me to verify my bank account, but i never put my bank account info on this card or app. And i dont have a bank account that was the point of me ordering the card so i can store money without fees and use as a prepaid card to send and spend money please help me with my problem. I have emailed them because their is no way to contact them except by email. They took forever to reply and now their just not responding at all.
|
| 08/14/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Hello, My name is XXXX. I recently moved to the XXXX to live with my parents in XXXX XXXX. I quit my job in XXXX, Ma so that I could come down. I lost my phone a few weeks ago and in doing so, lost the ability to connect with my Cash App. as it sends a code to my phone to be able to sign in. I did not have the money to go out and buy another phone. I called the company and also emailed Cash App support and was presently surprised they were willing to help me. I emailed them back and forth for about a week, they ended up telling me that they are unable to transfer my money to the new account that I created. here is the Email I received. Please let me know if you can help me. This my last paycheck and I really need the money. Thank you, Hi XXXX, This is XXXX from Cash Support. Thanks for reaching out. I understand how concerning it is to have lost access to your previous account. I'm here to give you some context about what's happening.
After taking a look at your account, I can see that we're unable to grant access to these funds for security reasons. To protect your current account, we can not override this decision.
You may continue using your current Cash App account to send and receive payments.
Please feel free to let us know if you have any more questions. We're here to help!
Kind Regards, XXXX XXXX.
Cash App Support
|
| 06/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
I have a cash app and I have had this for a couple of years. All of a sudden two months ago they closed down my app without any warning or explanation. The continue to say I violated the transfer and there is no way possible. I was planning a trip for my XXXX birthday this month and individuals cashapp me their deposits. I see this being done every day. my cash app login was XXXX XXXX initially and coming and being deposited into my personal account with XXXX XXXX that I have had for years. They shut it down with no warning and no valid reason. I then opened it and connected it to my business account with XXXX XXXX that I have had for several years. This cash app was XXXX XXXX and just recently they have closed this account down. You have people using their cash app for unethical purposes and still, have an account and I have never done such a thing. I would like to know the reason for the shut down of my account and my account that I originally open re-opened. I have tried to call and communicate with them by email, but their service is awful and limited communication. I am willing to go into a lawsuit in regards to this because I am almost thinking this is some racial bias somewhere in this underlining situation. I am not a XXXX, criminal, or trying to defraud anything, so there is no valid reason of shutting down my accounts.
|
| 10/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had a Cash App account a few years ago, linked to my then-debit card. I stopped using it as most of my friends used competing services.
On Thursday XX/XX/XXXX, I had dinner with a friend. He uses Cash App, and he sent {$75.00} to my old account. To access my account and receive the {$75.00}, I re-downloaded the app and tried to log in. To authenticate my account, I was requested to provide my old debit card. I do not have it any more. I contacted Cash App via the app 's support function on either the night of the XXXX or early on the XXXX.
After repeatedly explaining my situation, I was eventually transferred to their specialty support team via email on XX/XX/XXXX. Since then, I have exchanged 15 emails with their specialty team, where Cash App has not helped. I have been asked repeatedly for the same information and have provided it to no effect. Additionally, I was instructed to create a new Cash App account to get access to my old account, to no effect. I have lost hope Cash App can help me get access to my old account, or to reverse that initial {$75.00} transaction. By my count, I have now been asked to provide my full legal name ( and other basic information ) in the chat support app and via email at least 7 times.
I am happy to provide personal information and reference numbers to corroborate.
Case number XXXX.
|
| 07/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I own and operate a small XXXX XXXX XXXX business. I sometimes travel to craft shows to sell my XXXX. In XXXX of 2021 I had two such shows and I was using Square to process my credit card transactions. Immediatly after the second show ( XXXX XXXX ) Square informed me, via text message, that my account had been closed and that my funds were being held.
Trying to contact a person at Square is impossible. The only real option of contacting the company is through email. They do list a phone number, but once you punch in your account number a pre recorded message tells you that your account has been closed, permanently. There is no reason given and according to Square, no recourse. Any funds you had in your account will be held for up to three months. My email complaint fared no better ; I received a generic reply with the same information : account permanently closed, no reason, no recourse, no funds for three months. There was no contact information for Square in the email.
Wow. I am lucky enough to have a business where this hold does not threaten the ability of my business to operate, but it could have. After this happened I did research on the net ; this is not an isolated occurence. People 's businesses are being ruined. This seems like some sort of scam to hold on to people 's funds for a quarter of year. Interest profits?
|
| 09/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
My boyfriend and giving me the Check that was given to him by XXXX XXXX XXXX after the account was closed. The check was written in his name I however had permission to deposit it into my account. I did so with Square Cash as he endorse the check however they took three days to deny the check and werent helpful and me understanding why. They denied it on a Friday and I snapshot of the picture again and I had reached out and after a difficult time contacting the company because they dont have a phone number released to the public. It was explained to me that the name is on the check did not match with the name of the account holder however in the terms and conditions it says nothing about Endorsing checks to third parties or anything like that I offered full cooperation and providing any document or whatever would be needed necessary to prove that this was indeed a valid check endorsement. I got nothing and its been an inconvenience and they have not been helpful whatsoever and to add insult to injury they require that I write for cash app deposit only now it is proving to be in a big inconvenience now that they Have denied the check and hi cant go anywhere else with it because it says for cash out deposit only now thats an inconvenience to me and its been a week and I have been unable to pay my bills and this isnt fair to me.
|
| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
When using the app XX/XX/2020 I was preparing to send a payment to an individual. They requested it from me for services. This was prior to the service starting. I was being nice in sending the money prior to the start. The person in question ran off with my money. Blocked my communication and refused to send the funds back. I tried to cancel the payment less than 30 minutes prior to sending the funds. But there was no option to cancel the payment. No option to do anything. ( except ask for a " refund '' of the payment ) I could not even find any useful documentation on contacting cashapp to resolve my issue. So I requested a refund from the individual, sent an email to the company, and have tried to do everything to get this resolved without any communication from either party.
Beware when sending funds on cashapp because there is ZERO options to cancel the payment, freeze funds, or report an individual. This is a scammers haven and this person has knowingly stolen from at least 3 other individuals ( see attached ) If you make a mistake then that person that just got your funds is very lucky. Because there is nothing you can do, and customer service is a non-existent thing with this terrible company.
CashAPP, Currently this is an easy way for scammers to take advantage of people online. BEWARE BEWARE BEWARE!!!!!!!!
|
| 07/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Ive deposited a large sum of money into my cashapp account to send to family who are struggling during this pandemic. I then tried to send some money to a family member and it stated my account has been temporarily locked for 24 hours. The next day I tried to withdraw my money and it stated my account is still frozen. I then proceeded to email them in order to find out whats going on. I got no response. The next day I then tried and it still stated my account is frozen. Mind you its the third day I have family who needs me. I tried withdrawing my funds because its big money I cant loose this money. And I got the same message. I emailed them some more and got nothing back. So I sent a complaint with consumer finance and the next day XXXX today ) cashapp unlocked my account. Finally..well it dont stop there. I tried to link my card to my cashapp account in order to directly deposit my funds since cash app made me frustrated. And they wouldnt let me. I tried multiple cards and nothing. I went back to the atm to try and withdraw and it kept saying I have no funds. How do I have no funds if I see it in my cash app balance? Its like the money is a ghost. On top of that they sent me an email stating my account is about to be deleted and to withdraw my funds. But how? If they wont let me. They are just trying to steal my money.
|
| 09/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Contacting y'all about my unauthorized payment dispute I contact yall about on Monday I still haven't hear a update about it yet 1. What is your legal name, XXXX XXXX, and email address and/or phone number linked to the account associated with the 'unauthorized ' activity? XXXX XXXX XXXX XXXX XXXX 2. What are the dates/times and amounts for the transactions that you believe are in error? XXXX XXXX XXXX {$32.00} 3. Why do you believe the transactions were unauthorized? This is the second time I have a unauthorized payment sent to the same user I never sent it to her or don't know her 4. Were you instructed to download any other apps other than Cash App to access the account in question? No 5. What is the make and model of the device ( s ) you were logged into when the transactions took place? XXXX 6. Which city & state were you located in when the unauthorized transactions took place? XXXX Pennsylvania 7. Did you forward or provide any account access information to a third party? No 8. Do you have a PIN set up to authorize payments? If so, did you share your PIN with anyone? No 9. Do you have possession of your device, if not, when did you last have possession of your device? I didn't have possession of my device when I was sleeping before I want to bed I did someone probably guessed my cash app pin who I don't know
|
| 11/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had my Cash App account hacked, and my personal bank account was set as a funding source for the account. In dealing with this, my account had no funds in it, so my personal bank account had sent money via cash app to an unknown and unauthorized transaction. I was a victim of fraud.
After this, I had contacted their staff via email and they stated there was nothing they could do about it, but i was more than welcome to contact my bank and get the situation handled with them. I did.
A month later, they closed my account abruptly with no warning and banned me from the service and consequently closing all new accounts I had attempted to make. This is unacceptable, as I should be allowed to make a new account at the very least. I was a victim of fraud and instead of handling it, they are attempting to sweep this under the rug.
In short, I was punished for being a victim of fraud, CashApp and Square inc has stolen money from me by charging my bank for the fraud charges and refusing to assist in their recovery, then closing my account and banning me from opening any other accounts for attempting to resolve the fraudulent transactions internally with their staff. I will continue to open complaints and pursue this until my account is either re-opened, or I am permitted to open a new account with full functionality.
|
| 10/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Ive had cash app for a long time, Ive never had an issue with it. Ive never mishandled my account to where security measures would have to be put in place! Ive sent money and received money from the same people consistently and Ive purchased Bitcoin and withdrew it to the same address! My identity was manually verified and I have the email still from when I was told I had full access to cash app features! Out of nowhere I sent a payment to my sister who is an established cash app customer as well and Ive sent to her multiple times before! It canceled every payment on me and since then any transaction Ive tried to do! Customer service has no answers other then if they detect anything out of the ordinary they will cancel a payment! I really cant imagine what is possibly are the ordinary from transactions Ive completed multiple times before the same person. The Bitcoin wallet will not allow any transactions either! Cash app support have no answers and they are no help they just disconnect the chat over and over! I could use other platforms and I have but the point is theres no reason why I can not use cash app! Ive done nothing wrong they have provided me no information that I have! Pretty much all I can do is add money to cash back out to myself buy bitcoin sell it to cash out myself thats it! They think its normal!
|
| 02/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had a friend send me XXXX to the cash app I was told there was no transfer fee well they told me I had to go to the closest store and buy a XXXX card for XXXX XXXX and send them the card then my money would be cleared and added to my balance. I sent one XXXX card for XXXX then the second card with XXXX they told me the card was used and cusses at me. And says they can't take that for payment and for me to buy another XXXX card for XXXX $ I just bought that XXXX card. And never used it before. And they say it's used. it wasn't. it was new then they won't refund the XXXX XXXX card. Cause they wont and I'm out XXXX as well as the XXXX they sent to cash app .. Which isn't even in my account that even says it was sent. it disappeared. And I have pictures of. The letter they emailed me stating the XXXX is there but I have to clear it before I can have it added to my cash app. Account. So I did what they asked .i was told that the app is fake made with people scaming. Other people .. I just want what sent to me the XXXX and the XXXX they took off tbe XXXX card I sent tjem I have pictures and screen shots of everything. Thing that went on. my email is XXXX Please get to the people that are scaming because there's not suppose to be a fee to send or receive. Cash on Cash app. thank you for your time. XXXX XXXX ....
|
| 12/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
HEY XXXX XXXX- TRY HARDER.
Your responses to my previous complaints only illustrate how little care your company takes in addressing these matters. My concerns related to Square date back far before the transaction for {$3600.00} which you made the centerpiece of your response, however it was not actually even MENTIONED in the complaint you were responding to. While an error in your software did occur that day, a fact that you have XXXX myself AND XXXX, the recipient of that transfer about until your customer service lackeys were blue in the face, again that transaction WAS AT NO POINT EVEN BROUGHT UP.
This serves as further evidence that this transaction and my complaints about your software are the true reason for my banishment from the platform. In fact, you have all but admitted this with your response sobre again I DID NOT EVEN MENTION THAT TRANSFER IN MY COMPLAINT.
You guys arent even trying to be compliant at cash app. CFPB are you getting this XXXX? Unbelievable!
TRY HARDER!! And give me me XXXX account access back before I sue you. Your ridiculous terms of service are NOT LAW, as much as you might like to tout them as such, they are just made up words with no actual legal impact given that square is operating a de jure criminal enterprise.
I mean you guys dont even pick up the phone XXXX!
|
| 03/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/19, my tax refund was sent to cash app account and deposited in the amount of {$11000.00}. Once the funds was made available in the cash app screen, I made one transaction to move {$51.00} from my cash app account to another cash app acount. It was accepted but customer could not use the funds applied. Then I moved tried to send money again and my card was disabled right after the first withdrawal was made. The next day XX/XX/19, my payroll check in the amount of {$370.00} was deposited and company stated that wouldn't be able to receive or send deposit because account was closed. I have been emailing customer support since XX/XX/19 and got a response from them on XX/XX/19 just confirming to me that the account was closed and I needed to contact my tax preparer to get funds recalled on their end. I reached out to tax preparer and the bank that issued the tax refund and they said that cash app had to reject the funds in order for a check to be reissued. Since cash app allowed the funds to deposited into the account and it shows up on the account its nothing they can do until the funds are rejected. I have filed a claim with IRS tax preparer bank, XXXX and now you all. You can only email customer support can't talk to anyone directly but XXXX is the representative who I have had correspondence with.
|
| 11/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/19, I, the sender, sent my mother, the recipient {$55.00} via CashApp.
On XX/XX/19, I, the sender, sent my mother, the recipient {$150.00} via CashApp.
Yes, I authorized both charges.
The issue is as follows. My mother was never able to cash out the funds & have them deposit to her account because her CashApp account is linked her her old phone number which is disconnected. Unfortunately, I did not know this prior to sending the funds. My mother reached out to CashApp & did as they suggested, she attempted to link her old account to a her account she has to create. That did not work and now CashApp has told her she can not access her old account at all therefore can not access the money.
I have reached out to CashApp requesting the payments I made be cancelled being they are sitting in account that is now closed and the money can not be accessed.. They have pretended to assist but told me there is nothing they can do about refunding me the money although it was never cashed out.
CashApp does not have a Customer Service number you can call and get a live representative therefore all correspondences have been via email. I am convinced now more than ever that this is a total scam and they have stolen my money, a total of {$200.00}.
CashApp Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
|
| 11/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Since XX/XX/XXXXXXXX, my father has been sending automatic payments to me using Cashapp. Unfortunately, the cash account he was sending to was no longer in use. unknown to me, when I updated my cash app name XXXX and updated my phone number, this set up a new account. Because my old account was set up for an instant deposit to my still in use and current bank, I thought nothing of it. Also, my current cash app account, indicates that I joined in XXXX which is the join date under my old cash app name. I would have not thought my update created an altogether new account. It wasn't until my father inquired with me if I had been receiving the money he was sending that we realized that it was going to the old cash app handle name. When I reached out to the cash app regarding this issue and after several emails, their only resolve for me was to inform me that my old account had a zero balance and my only option is to shut down my current account and regain access to the old one. I then had my father confirm with his bank that the funds he had been sending since XXXX, were and are in fact being sent to Cashapp. It has been upwards of 30 days and no one at Cashapp can tell us where my father 's money is or has gone. We are seeking assistance in tracking the funds and returning these funds to the initial sender.
|
| 08/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2020 my Cash App account was locked for alleged unusual activity. It has not been unlocked to date and it is impossible to make contact with them. I received one email requesting information pertaining to devices used to access the account and responded with all information immediately. The app states that I should regain access within 24hrs, and it has been nearly three weeks as of now that I can't access my sole source of income ( unemployment payments deposited to this account ). I managed to get a response from their XXXX account, but they only state that someone will look into the issue and get back to me " soon ''. Meanwhile, I can not pay bills or buy groceries and am about to be homeless because of this. On XX/XX/2020, I received a text and an email from cash app that my number and email had been unlinked from my account. It appears they have deleted or cancelled my account- which is fine by me- but they are in possession of my $ 9000+ balance and the lack of response to my increasingly panicked requests for assistance is disgusting. On XX/XX/2020 I requested an instant transfer of my account balance to my linked bank account on a device I was still logged into Cash App on. This transfer has not been received as of this writing. I have attached screenshots of the same for reference.
|
| 06/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX XXXXXXXX XXXX made an unauthorized charge to my SquareCash Visa for {$98.00} in XXXX XXXX AZ XXXX I had not been in that area for over two weeks, nor did I make an online purchase with XXXX. I noticed the fraud charge two days later when my card was declined and checked my account history to find out why.
SquareCash does not dispute transactions for you, they tell you to contact the merchant to resolve fraudulent charges. Later that day I called Targets corporate helpline that deals with security issues. The associate informed that the person to handle the issue had left for the day & to call back the next day. I did and they opened a case to investigate the fraudulent charge. I followed up Monday the XXXX per their instruction and after being transferred to someone I was told there was nothing they could do for me because there was no history of the transaction.
I then returned to the SquareCash Support and sent an email XX/XX/XXXX requesting they correct the fraudulent charge. They responded the following day with brief instruction on how they will proceed, then I got another follow-up the XXXX with further instructions and questions about the fraud. I responded the XXXX and again the XXXX and have not heard any response since. Im concerned that no will fix this fraudulent charge.
|
| 04/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/20 I logged into my bank account and noticed a {$240.00} charge to " CashApp. '' After searching around online, I discovered this was a virtual money transfer service. However, since I do not have a CashApp account, the charge was clearly fraudulent. I then contacted my bank to report the fraudulent transaction. The Bank opened an investigation and recommended I call the merchant. Upon searching the internet for the merchant 's contact information, I found that CashApp does not provide consumers with a customer support line, email service, or web support service. Furthermore, I found a deluge of complaints from people online suffering from similar instances of fraud related to CashApp. However, because CashApp offers no means for consumers to report fraud or flag a fraudulent account, the only thing victims of fraud can do is report the transaction to their bank and wait. This is ridiculous. I can not believe this company is essentially permitted to facilitate fraud. Clearly, since someone was able to open an account with only my debit card number, CashApp requires no real identity verification measures. And, since I can not flag the account or contact CashApp, the user can keep it open in my name. Please do something to put a stop to this company 's horrendous practices.
All best, XXXX
|
| 02/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I have been utilizing square for my XXXX XXXX for customers to pay invoices for XXXX. Over the last couple days I noticed miscellaneous charges that were not explained upfront before utilizing the app. When looking at the app it shows that specific transfers cost a certain percentage fee to transfer money from Square to my bank account. But, the option that I use which is 1 to 2 business days does not state that there is a fee to utilize this transfer process. When I contacted Square customer service today to ask about the miscellaneous fees that Ive been charged over the month and a half they could not give me a response on why I was being charged these fees nor did they disclose these fees to begin with. When transfers are completed same day to your bank account there it states on the app there is a 1.5 % transfer fee. So why am I being charged a fee when I elect to do the 1 to 2 business days transfer? And the fee is more than the same-day transfer. According to the app when looking at it there is no fee for 1 to 2 business day transfers yet Square has been charging me for each transaction 2.9 %. Square has also blocked me from being able to contact their customer service for up to a week because they said that I was disgruntle. How can you fault a customer for questioning their money?
|
| 07/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I have a cash app card provided by XXXX XXXX. I went out of town and lost my cash app card and the next day there were fraudulent charges totaling {$2100.00}. I contacted the company they took forever to respond to me they had no live agent help over email and XXXX they were extremely negligent and not helpful at all. I explained the situation and what occurred and they had no response to anything I explained they simply just denied my claim and said that the card had been used and the PIN was entered. They don't know that my tablet was also in my bag that had my card and that most of my financial information is listed there. Regardless they showed that they could care less responded late and very vague and never addressed anything I sent them simply all they did was ask me a few questions and I responded and that was it I felt like I was talking to a robot everything that I mentioned that did not have to do with the questions they asked was disregarded and ignored. The fraudulent charges all occurred on the XXXX of XXXX. The first one was for {$970.00} followed by another charge for {$53.00}, and {$400.00} and {$87.00} and {$54.00} and {$580.00}. The company told me the decision is filed and pretty much has not offered any live support and ignored all my emails and never responds to me.
|
| 09/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I submitted a XXXX payment through Cash App to my mother 's gardener. On the following morning, the gardener informed me that he no longer had access to this account. I immediately attempted to cancel the transaction, and sent another payment of XXXX to his new account. I contacted Cash App Support, and I was told that the recipient must reverse the payment. I explained that the recipient no longer had access to the account, therefore, he was not able to reverse the payment. The recipient contacted Cash App, and explained that he no longer had access to the old account. Also, he provided the new Cash App account information, however, Cash App refused to refund the 1st payment. So, in essence Cash App kept the 1st payment. I have tried repeatedly to explain this to Cash App Support Staff, but have not received any positive response.
The recipient also contacted Cash App per their instructions, and explained the above situation. Cash App remained firm, and refused to return the funds.
It appears that Cash App has no regard for the little guy. This is a minute amount of money for this company. I have dealt with multiple representatives, but have not been able to resolve this issue. I am seeking your help to resolve this issue, and receive my refund. Thank you in advance.
|
| 07/24/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
So i opted to have my PUA ui unemployment payments direct deposited to my Cash App account ... Well i only received an amount under what i was originally supposed to get ... i was supposed to have had around XXXX deposited into my cash app account & i only received XXXX of it ... So i reached out to Cash app support through email & a few days later i got an email back & the lady said that basically no more than XXXX can be deposited at one time, so i asked if they could deposit the remainder of my money & she replied saying they couldnt do anything & advised me to reach out from where the money was being deposited from?? I asked her if the money was going to be returned to the original place it came from & she said yes it would be..with in 3 to 5 business days ... I tried asking replying back to the same person from the email from cash app to see if they returned my money yet & she preceded to tell me that she could do anything else further for me, that she has given me all the information she could ... So then i reached out to the Georgia dept of labor, again through email & the gentlemen i spoke with told me that everything looked fine on the depts end & basically they couldnt do anything to help me either .... So now this is my last resort to trying to get my money returned to me
|
| 10/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Yes I recently noticed missing money from a cash app card. Their was no record of the missing money and nothing showed on transactions. The amount available was just missing the funds. I went back and started adding up transactions and found more money missing. I contacted cash app support and through E-mail only was able to find out after several E-Mails on their end they said account showed a business account and had been converted. On my app it showed personal. They stated a additional 3 % per transaction was taken for a business account. I ask for any information on how or when this took place and no information was or could be provided. They simply said it was converted back to personal. I explained I didnt convert it and ask for mire information again on how or when this could have happened and a record of how much was taken. They stated no information could be provided. I ask to speak with someone and was ignored. Their is nothing on app or online showing anything about any of 3 % taken from the account. It was just missing from available funds. They wont answer any questions and will not refund any missing funds .. To me not showing money taken or not being able to get any information on when a account was converted or even a record of deductions is a very fraudulent thing.
|
| 11/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash App My Debit Card from XXXX XXXX XXXX was stolen. The their used the card to make numerous unauthorized purchases within hours None of the retailers checked for ID allowing the thief to use over {$1200.00} with a POS attended checkout.
The stolen debit card was linked to my CashApp account. On XX/XX/2021 I received my first online paymrent. Within minutes my passcode was changed and a payment was completed by me for {$200.00}. I did not initiate the change or payment yet with overwhelming evidence, Cash App refused to reverse the payment. There is now way to contact them directly. Each time I tried to address the issue, I had to review the entire situation with a totally different and uninformed agent who had no idea what I was referring to or even my documented account info. CashApp still decided that I had no evidence and initiated the payment. They will not even consider reviewing the case again after the thief contacted me and had details no person should have had, gave me contact Information - still no budging and no assistance. I also have several witnesses Cash App has allowed themselves protection and not provided any for me They refuse to actually research and attempt to reimburse victims of the customer they promise.
Attached receipts, logs and journal screen hots
|
| 11/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
In XXXX, my account was compromised for a period of about a week and again in XX/XX/2020. I reported this to Cash App almost immediately. Upon following up, I was originally told that I didn't file a claim within 60 days, which I did. Another CashApp employee verified that, but stated that I never sent back a form they sent me. This is false. There was no form sent to me. When OI attempt to communicate with them, they ignore what my concern is and start talking about some random charge that has nothing to do with the issue at hand. I have several emails proving this. It's really rather strange and intended to divert a situation they are obviously guilty for. Today I have learned that XXXX XXXX ( XXXX XXXX ) has been receiving payments from my account. These charges, like the ones in XXXX, are a result of someone assuming my identity via the Cash App and transferring my funds out. My rights are being violated. I need them protected in the XXXX and XXXX incidents as well as this most recent issue beginning XX/XX/2020 through XX/XX/2020 and totaling {$2300.00}. The incidents in XXXX and XXXX total over {$11000.00}. Cash App is being deceitful in dealing with this claim. I will include statements with the charges circled that are invalid. I am including all statements for all events.
|
| 09/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX I received 2 wire deposits through Cash App one in the amount of {$150.00}, the other amount was {$300.00}. I cashed out {$300.00} the same day XX/XX/XXXX. I had a remaining balance of {$150.00}. The next day, XX/XX/XXXX, I received another {$150.00} deposit bringing my total to {$300.00}. I still had not cashed out the {$300.00} in my account so that is what remained in my account. XX/XX/XXXX I received another deposit in the amount of {$210.00} bringing my tota balancel to {$510.00}. I cashed out {$210.00} what should have left a balance of {$300.00} instead I had a balance of {$94.00}. I quickly attempted to reach out to the cash app folks, but they work on a 24/48 hour automated email response system. During this entire ordeal, I never spoke with a life person.
I even sent them documentation showing the footprint of transactions and how i never received anything from Cash App stating i had cashed out the money. Over a week or so, I exchanged emails with Cash App to no avail. I did learn through one of their affiliates z XXXX XXXX in Iowa, Cash App is notorious for stealing people 's money and hiding behind emails.
The last and final email came XX/XX/XXXX with them saying they could noter any assistance I never received any explanation of where the money is.
|
| 08/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX, XXXX XXXX I sent a payment of {$30.00} to the seller ( scammer ) because that was how much the product and shipping were. On XXXX XXXX : XXXX XXXX the seller said that the package was on hold and that I have to pay {$30.00} more to have it arrive by Tuesday, other than that I had to wait 6 weeks. I didn't accept his offer and waited until XX/XX/XXXX, XXXX XXXX, he asked for his tip before I had received the product, I said no to that, till he said that I had to pay him {$19.00} for shipping because he said he had paid it for me, this was around XXXX on XX/XX/XXXX. Soon on XX/XX/XXXX, XXXX XXXX, he said that he ordered a package that I assume was related to mine and said he needed {$60.00} to repay for some shipping problems, which I reluctantly agree or he would have the power to deny the package to me. After that, he decided to run off with the money by blocking and cutting contacts. I have evidence of these transactions and messages, plus contact info of him. So may please read this and keep the mind of this. I don't like people who would scam during a pandemic that took away tons of jobs while he just scams and gets the money. I can send the evidence through email because there is a lot of it, so I want to be able to send it all through XXXX XXXX at once.
|
| 07/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
My Issue is with Cash App. I have tried to resolve an issue by providing them with everything they requested of me only to get additional request each time I comply with a previous one. I have a {$150.00} balance on my account that I can not access nor will they give it to me. I had ( 2 ) accounts with them not realizing that one of them was still opened and should have been closed a couple of years ago for a similar reason. I took my chance and opened a new account and now I am in a situation once again. The company do not offer person to person contact and everything must be done via email. As I mentioned, I have provided them with everything they ask for until they started requesting documents that made me uncomfortable and at risk of Identity Theft. In an email, I explained to them I was not aware/familiar with the requested items and therefore did not feel comfortable with the request, They have made no effort to release my funds, froze my account and ceased from communication. Because I did provide them with I California Drivers License 9against my better judgement ), I immediately contacted Life Lock and advised them of the dilemma to assist with visibility in case of an identity threat. I just want my funds return/released and I will NEVER deal with Cash App again.
|
| 10/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I downloaded Cash app a device app to help me with my investments buying stock that was linked to my checking account. In the past I deposited money to buy stock. However today my cash app account was blocked because I went over the trading limit. I called cash up at XXXX to advise them what happened to my account I gave the cash tag user ID also the asked me to download a picture of my drivers license to verify mi identity etc so they can unblock the account. Within minutes they started to transfer money from my cash app account and my bank account to unk accounts. They have stated that were doing tests which was a lie. All together they have stole about adding it up about {$4000.00}. I am really upset. Spent the whole day with this company trying to retrieve my account. I called the same number trying to get managers no one help at all. All them that I spoke to did give their names, obviously. Once I called them back they had no record of my cashapp Tag. However I do have the cash app card for proof and all the fraudulent charges on my account. I also saw hundreds of bad reviews from customers about this company stealing from customers and not providing the service that they were meant to provide. Cash app is the worst they should criminally charged. My money is gone.
|
| 04/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My complaint is against the company Square. They are a merchant settlement company. I signed up for their services, in XXXX, because I have a XXXX XXXX company. The account was opened right away, and I started using the account. After a few days, they asked me to provide more information, which I did, like bank account information, and some other things pertaining to my business. After I provided what they asked for, they sent me an email stating that my account would be closed, because it is considered high risk. I had already processed about five thousand in transactions. Then sent an email stating my account would be closed, and my funds would be held for 90 days. This is my second complaint regarding this. There was nothing done, due to the first complaint. The reason I am filing this second complaint is due to the Covid 19 Pandemic. I also have a fulltime job, and my job just like many others, I have been effected by this pandemic. I have been laid off from my job. I work for a company that prepares XXXX XXXX XXXX XXXX. I am filing this second complaint, because I need my funds to take care of my family. TI am a XXXX XXXX XXXX, and I would like for this company to release my hard earned money. I can not afford to wait until XX/XX/XXXX. I need my money right now.
|
| 07/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
As a college student, I frequently use money sharing apps to send money to friends and buy things that I need. On two different occasions however money was sent to me that did not show up in my Cashapp account. This first time it happened my female friend XXXX sent me {$10.00}. I noticed the money wasnt there but thought it was a momentary glitch and because their is no customer service number there was nothing I could do. On XX/XX/XXXX a friend XXXX sent me {$30.00} through the app which did not show up in my account. Immediately I emailed support and they responded within a few minutes but after I tell them the problem and that my money is not there they ignore me. Then again I emailed them and they responded immediately telling me they can help me get access to my account and I explained that I had access to my account but that money was not showing up in it. I said to rather send me my money or refund my friends and I got no response. I need this money to last me the week until I get my paycheck. This company should not advertise a 24 support team that will not respond to claims. Im not the only person who has had this unjustly happen to them and I personally believe that this company needs to be held under greater scrutiny as a multimillion dollar corporation.
|
| 09/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/XXXX I purchased a product from a company XXXX XXXX XXXX, registered address XXXX XXXX XXXX, XXXX XXXX, CA XXXX - owner listed as XXXX XXXX. I never received the product. The total charged was {$160.00}. I reached out to the merchant multiple times. She responded once in the beginning stating that my order would ship the following week but it never shipped. The owner has since ignored all subsequent requests and contact attempts. I filed a dispute with cash app. They stated they filed the chargeback but the XXXX XXXX sided with the merchant. Thats not possible! In order for a merchant to win a chargeback dispute the merchant would have to show proof of delivery of the product. This merchant does not have proof of delivery and I never received the product!!!! Something isnt right. I submitted proof of my multiple contact attempts to this merchant showing her unresponsive ness, her phone lines were disconnected, her website was down for a period of time due to a billing issue and now its back up. I want my money! Cash app is unorganized and I cant get through to talk to anyone! The next step will involve my attorney, cash app, and the merchant. Cash app has been negligent in properly investigating the dispute. I want proof of the investigation and the results!
|
| 12/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Square shut my account down after I had payments in the amounts of XXXX, XXXX, and XXXX go into my checking account from the same individual. I rent a room out in my house and was given a fake identity by XXXX XXXX a customer of one of the Squares companies Cash App. XXXX came to me and said his mother died and he needs money for burial expenses. XXXX sent the money to my account immediately so I had no reason to believe that my money wasn't safe. It started out at XXXX XXXX and went up because of what I was told was incidentals. Square deactivated my account and sent me an email saying my funds would be deposited into an account with the wrong name in 120 days. This was my paycheck money, not extra cash I have around the house. XXXX XXXX turned out to be a conman and I notified the company at once so they wouldn't return any money to him. Square blocked me from messaging them and doesn't have a phone number to call. I however have been in contact with Cash App. They have been providing information and advising us. Under Arizona Law, a transmitter can't hold your money for 120 days to collect interest for their company. They are also a Bank so this makes it also illegal. XXXX XXXX is a XXXX on the run. I have attached documentation to prove this and my claim.
|
| 03/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Servicemember |
|
My wife received an unsolicited Cash App XXXX debit card through US mail. The card was issued by XXXX XXXX, headquartered in XXXX, Ohio. Neither Cash Ap, owned by Square , Inc. nor XXXX XXXX provide human call-in customer service. Called XXXX and was told it was necessary to have name, address, date of birth and SSN to open account. Became very suspicious and filed incident report with local police. XXXX stated they could not close account, only XXXX XXXX could close account. Eventually spoke to two representatives from XXXX XXXX. First stated that my wife 's identity had probably been compromised. The second person told me the bank had no responsibility for issuing the account, but the account had been closed. Also, spoke to representative from Cash App, but he would not refer me to their legal department unless I provided my e-mail. I refused. Based on recommendations from local police and booklet they provided on Identity Theft I filed reports with the FTC, FDIC and now, your agency. Also, spent an entire day placing a credit freeze on credit reports and fraud alerts on all accounts ( deposit and investment ). Advised XXXX XXXX representatives and Cash App that I was filing various complaints with governmental agencies and believed they had violated KYC.
|
| 07/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2020, I was selling an item on the app XXXX XXXX which a potential buyer wanted to purchase the item for {$350.00} and have it shipped overnight via XXXX. The buyer wanted to send me the funds through Cashapp. In order to obtain the funds I was told by support at Cashapp that I had to extend my " business credit limit '' in which I was to send {$300.00} to a " customer service Tag. '' After sending that money, I was later being told that there was a problem with the buyers account in which they ( cashapp support ) requested I can send a refund payment of an additional {$500.00} via Cashapp after which they shall then credit my account with the total payments of {$1100.00}. Also telling me that I can send the refund via cashapp or a Visa Gift Card from any outlet and sending details of a scanned receipt for verification so they can credit my account of the pending {$1100.00}. At that moment I knew I was trying to be scammed of more money, which I didn't have in the first place. I had tried to reach out to Cashapp by calling their phone number posted on the internet, and also had sent a message to their XXXX page and got no answer or results back from them. I tried to request a refund from the customer service Tag, but the person has denied my request.
|
| 07/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX of 2021 I transfer money from my bank account with I think I need to to my cash app out in the amount of {$390.00} to half of spending for an out of town vacation or trip with my kids. When I transfer the money that day later on that night I noticed that {$390.00} was taken out of my account for otherwise emoji or a transaction that I was unaware of. I contacted CashApp numerous times that week and day to have my money refunded and called them numerous times to file a dispute where it was only recognized yesterday after 21 days and the whole dispute process has started thats result in at 45 days in me losing my {$390.00} this is created the economic hardship it has prevented my familyTo be able to survive in every day living. Every time I do a dispute or report any accusations to get out they only email instructions on how do you glad to add and support or disclosures on a process of what to do rather than being able to speak to a live agent in resolving the matter that results in lost or stolen or scam fraud or money. I have been waiting and consistently communicating to have a refund sent back to my car with this company has refilled the system and resolve them to prevent the economic hardship they have calls to my house all financially.
|
| 02/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
on XX/XX/20 I noticed someone took money from my bank account. I contacted my bank and found that it came from CashApp. However, I had not used cash app. When I looked into my Cash app account I saw that monies was missing from my bank account and XXXX XXXX. It appeared there were numerous failed transactions and numerous transactions that were processed. I immediately tried to contact Cash app. But to no avail they would send me the same email over and over again. As I continued to look into this fraudulent activity I found that my phone number was changed as well. I then contacted the person but got no answer. I even tried to send a request to them to send my money back. Cash App has not returned my money that was stolen from XXXX XXXX. Also, my bank refunded me the money that was stolen from them. However, Cash app then put that money as a negative in my account as if I owe them. I have tried to file a report with my local authorities and they told me that they have tried to contact Cash App for information over the years and have received no response. This company is stealing from people and not returning their money. I would like to file a class action law suit against them to stop these dishonest practices. Someone needs to hold them accountable.
|
| 09/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I tried to use my XXXX device to login to my cash app and I verified with SMS and Email upon login. Even though I did that I still could not make purchases or send ANY money from my new device although I was on my home network and I didn't purchase anything extremely out of the ordinary. So I try to send a friend XXXX $ and Cashapp ( Square Inc. ) asks that I send from my mobile device ( which I could not do which is why I was on my XXXX in the first place ). After this I was given no opportunity to verify myself further. I attempted to use my card for a XXXX $ and XXXX $ dollar purchase at a local cookies store and they blocked this payment too even though I eat there regularly. Shortly after my purchase declined ( even though my balance was XXXX $ ). Then I receive an email telling me my account has been locked for my protection. This is not fair as I now can not spend my own money because Cashapp ( Square Inc. ) uses a bot to detect fraud not manual review. I have also searched for solutions from people who have experienced similar troubles with Cashapp and they all have said Cashapp has not helped them with the problem after MONTHS. I am not in a financial position to go back and forth with Cashapp 's bot support system for let alone one day.
|
| 04/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020, {$590.00} were withdrawn from my XXXX checking account by means of Cash App and my XXXX debit card. When I realized that the unauthorized transaction was pending, I called XXXX to cancel the compromised debit card, and a new one was issued by my local branch. I had to wait until the transaction posted to initiate a formal dispute with XXXX ( XXXX ).
My research indicates that someone with my XXXX debit card number opened a Cash App account in my name and withdrew the funds. The card number may have been obtained from any merchant that uses Square to process payments.
Square ( XXXX ) refused to help when I called, and although there is a phone number for Cash App ( XXXX ), there is no support for non-members. My research indicates that XXXX XXXX ( XXXX ) may have issued a debit card in my name. A XXXX XXXX representative confirmed that this is a popular scam, and provided a number for XXXX ( XXXX ), a company that will forward my complaint to Cash App.
The way these companies operate is very concerning, leaning on each other to enable these transactions to take place while eschewing liability, essentially allowing the laundering of illegally obtained funds. These loopholes should be closed to protect consumers such as myself.
|
| 11/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Hello, I have CashApp for rewards to two charity thrift stores. When I looked Under my account it stated your account is closed. There is no phone number the support number to send email messages. I sent a minimum of eight emails in In Wy my CashApp was closed. Im looking at I noticed distributed by XX/XX/XXXX.Information they would give me was that it was a service that was violated no further details provided. I explained to them that Ive been stolen and close. I contacted XXXX XXXX and ask them if there had been any transaction that has been sent money and then reversed. They said they were sending me a copy of the transactions that occurred while my possession. I later got correspondence stating that they would not give me information that they will give it to my bank. I went to my local XXXX XXXX and asked for these emails Regarding transactions to be emailed to me that is going to happen this week. However refuses to Provide any help with any information about anything that went on even though this is my account and none of my rewards which are not associated with XXXX college are posting. I had heardThat there is a tremendous amount of fraud That occurs with cash app with CashApp. This is owned by The company squared out of XXXX XXXX.
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I was scammed by a fake investment company and then a fake law firm who said they would help me. Payment went through XXXX and cashapp. My issue now is I feel like there are scams of people who say they can recover my funds as well. So I am very weary of the process here until a friend of mine who is very concern about my health that is deteriorating informed me of your service that you can help me put things right.
I was contacted by what I thought Was a legitimate investment company named XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX they promised me fantastic returns on investment and we signed multiple contract agreements. Payments were in BTC through XXXX totaling {$55.00} USD. After they kept asking for more money I found the real XXXX XXXX and they ensured me that who I was dealing with is a scam ( I have the emails that show this ).
An accomplice of theirs made as if he had fell to the scam with me and had me contacted by XXXX XXXX, a law firm that was going to help get my money back. I paid them $ XXXX in BTC through cashapp and after I got nowhere with them ( they made a big story and forged legal documents out of the XXXX XXXX I found the real XXXX XXXX and they assured me the email addresses that I was talking with were a scam.
|
| 10/18/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XXXX XXXX 2021 an unauthorized charge was made on my account, and immediately the card was reported as stolen. XXXX then arranged for a refund, for the amount of the transaction in {$81.00}. I have been dealing with XXXX who stated they definitely issued the refund back to my card, which at the time was reported stolen, but Cash App, or XXXX XXXX, reassured me that it would go to my new card. I have been given a complete runaround by Cash App or XXXX XXXX since. I can't ever speak to a human being, they keep telling me they need my email address in order to escalate this, however no one has contacted me in regards to this transaction. I have contacted them over 50 times, and every time they take my email and say they will be in touch with me, but no one ever contacts me. I've been dealing with this since XX/XX/XXXX. It is now XXXX XXXX, and my refund has yet to be returned to my card. I get no answers as to when this refund will be issued back to my account, and again can't get any resolve to this issue. This was the second refund to be issued to me by XXXX, one was received but this one has gotten no answer as of yet. This is a Cash App or XXXX XXXX issue since the store issued the refund on their side. Most recent case number is XXXX.
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I dropped my vehicle off on XX/XX/XXXX for repair. This merchant uses Cash App XXXX 's XXXX is name.
I paid {$1000.00} in cash on XX/XX/XXXX for repair for the parts.. For the entire repair he stated {$2400.00}. I have the confirmation text and picture of ID. Mechanic was suppose to replace lifters, cam gasket, oil. He ordered the wrong parts, he messed up my timing chain and oil pump. I received my vehicle back XX/XX/XXXX not working. I paid the additional {$1100.00} through Cash App. My vehicle is still not fixed and because of this service the XXXX dealer says I need a new engine. The mechanic replaced the coolant and put in the type. Vehicle is worse than when I took it to him. My husband has called him and texted him with no response. We have text messages of our discussions. I have tried to communicate a partial refund. I have spent close to {$4000.00} and I am only disputing partial of my money. I took my XXXX XXXX XXXX to XXXX after this and they stated since his repairs they recommend a new motor. I have showed that to the mechanic. He stated verbal if it was his fault he would eat the cost. It is not fair to pay for a service and then the services are not provided. This left my family without our family vehicle for months.
|
| 10/13/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Servicemember |
|
For approximately 3 months XXXX Financial Services has restricted two of my accounts. My wife and I have two XXXX XXXX, one in which we XXXX XXXX XXXX, XXXX XXXX XXXX under XXXX XXXX and the other in which we XXXX XXXX XXXX under XXXX XXXX XXXX Square has restricted both accounts and has virtually infringed upon our constitutional rights to life liberty and the pursuit of happiness. I have reached out numerous times to their customer service department with no success. I have tried to escalate to management but they will not put a manager on the phone. They keep asking for supporting information and when I submit that information many times their system will not upload it. When I provide the information to a representative they fail to update their system. Furthermore they confuse the two businesses ; they ask for COA information for XXXX XXXX and we do not XXXX XXXX XXXX through XXXX XXXX. When I provide the COA and other information they request, it never seems to be enough. They always want more. They have our funds frozen and we can not do business. We need the merchant account to do our financial processing but we just can't seem to get to the right person who will accept responsibility and solve our problems. Can you help us?
|
| 02/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
well when i tried to open up a claim for the fraudulant activities on y account there is no number to where you can tak to a live representive. there is only email communications which makes it very fustrating cause for one every corresponding email from them ends up being a new person and i just got the run around asking for the same information in every single email i literally end up with over a hundred emails back and forth with this company and in the end the gave me a partial credit but it was to the account that i dont have access to and that they refused to give me access to even though they agreed to a partial credit to that account tney claimed that they could not give me access to that account for security reasons so i am still going back and forth with this company about why they gave me a credit but to the account they know i dont have access to it makes no sense at all and this has been going on for over a mouth now its almost been two months now i have all the emails that i can included but it has account numbers and everything in them nut if i need to include them i can i just feel if i could speak to a live agents this whole process coud of gone a lot quicker and smoother and honestly my problem still isnt solved
|
| 05/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I knoticed transactions on my prepaid card account that were made via cash app I contact cash app in reference to those unauthorized charges and cash app informs me that someone created a cash app account in my name and used my debit card to send money via cash app. So I ask cash app where was my money sent to they wouldn't tell me where they wanted me to give them the cash tag for the person received the money I respond that I don't know what a cash tag was and not does it say that on my statement I give them what I have on my statement and ask them to close any accounts that have my card linked to because of unauthorized charges and it's fraud I'm told to contact my bank to dispute those charges and I do that but my bank declines approval of dispute stating after contacting cash app they deemed chargers was authorized when I have never used cash app before they have not done anything to help locate my money or gave me info to recover my funds so I have taken out of this situation is that cash app will allow fraud transactions to occur and do nothing to help recover funds I don't know what email was used I can only provide my card number that was used and cash app does nothing except say that's all they can give me case closed
|
| 05/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
CASHAPP is a horrible company. I thought my money was safe. I thought my investments were safe. I had about {$300.00} in bitcoin sitting in my cashapp. Also about {$50.00} cash sitting in the account. One day XXXX XX/XX/XXXX ) I got an alert saying thank you for your XXXX $ purchase of bitcoin. I said HUH? Then I go to check and it said I was logged out of cash app. Someone hacked into it. Then after hours of trying to gain owner ship again, I seen that hackers took my original XXXX plus the new XXXX $ of bitcoin and sent it to their account. Very sophisticated scammers apparently. I personally believe this seems like an inside job because of the convenience and intelligence of the situation, also the commonality. It happens to quite a few people for small amounts but this was XXXX XXXX I was on the phone emailing, waiting for call backs for weeks. Here we are 25 days later and still no response. They always respond with a generic long email asking to fill out 10 questions which I answered already 6x. No moving forward after that 1 email. I give up. I take the loss I guess. Your money is not safe with cashapp/square company I guess. All I wanted was them to see where this money got sent to. I dont think that is too much to ask?
|
| 05/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/XXXX a customer inquired on purchasing an item from me. I have messages to prove this And they will be attached. This person first contacted me to deliver to them at XXXX XXXX XXXX, XXXX MI. The person first cash apped me for delivery. At XXXX the customer viewed the product felt the quality agreed to the Payment and cash apped me and I delivered the product. At XXXX this person contacted with unreasonable demands of me refunding her for an altered product at which I declined. The person stated, " It's okay, I will just dispute the whole thing. '' However this is not a disputable matter as she receive the product she paid for. I withdrew the funds from my cash app however the funds are no where to be found and I've contacted cash app on multiple occasions to no success. I've sent emails and I've contacted XXXX. The purpose of this complaint is my Matter has not been heard in this dispute and my funds are not available to me as they should. In addition my XXXX XXXX XXXX birthday was XX/XX/XXXX they will show several deposits that day for her birthday. Around XXXX yesterday I withdrew the money from the deposit from the person " XXXX '' and so all the money that I do not show as available was my daughters birthday money.
|
| 10/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Square doing business as Cash App refuses to do anything to enforce their own nobody under XXXX can have a cash app account. After finding out our underage XXXX years old daughter has a cash app account, she has opened yet another one using the phone number XXXX.
We complained about this in XXXX and Square admitted that they had no way of enforcing their XXXX year old and older only policy. Somehow banks and other financial institutions are able to do so ( by requiring a social security number ). Makes me think that Square is deliberately encouraging underage kids to use it.
When is the CFPB going to take action? Isn't the agency supposed to protect consumers?
And do you know what kids are using Square and Cash App for? Drugs. We found that the Cash App user ids XXXX XXXX and XXXX are selling XXXX, XXXX XXXX, XXXX XXXX, etc. Way to go Square!
Here 's a list of other user ids : XXXX XXXX $ XXXX ) XXXX ( $ XXXX ) XXXX XXXX XXXX @ XXXX XXXX XXXX XXXX $ XXXX ) XXXX XXXX ( $ XXXX ) XXXX XXXX ( $ XXXX ) XXXX XXXX XXXX $ XXXX ) XXXX XXXX XXXX $ XXXX ) XXXX XXXX XXXX $ XXXX XXXX XXXX XXXX XXXX XXXX $ XXXX ) How long is Square going to allow this to happen? How long is the CFPB going to let Square allow this happen?
|
| 12/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
My complaint is against cash app. Or square inc .
On XX/XX/XXXX I was incarcerated. Being pulled over. Because my vehicle was on private property they did not tow it.
On XX/XX/XXXX my car was broken into and the criminal XXXX XXXX stole my cash app card. He then used it for multiple purchases exhausting my money on the card of {$470.00} I noticed this when I logged back into cash app after being released from jail on the XXXX. I immediately started disputes. Due to the fact that I didn't have my cash card I can not access my email address associated with the account. I also didn't have the phone and number associated with my cash app. It would not let me log in. I have called and emailed cash app several times and each time they go through the whole process until the very end where they tell me they're going to try a one time money transfer between my existing and current accounts. ... They always come back to say due to security reasons we can not grant you access to this account. And when asked why? they say unfortunately we can not provide me with any further details. And that's all that happens. I have tried explaining to them I have tried to prove it to them with different information and they still can't help me out.
|
| 09/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My friend sent me {$400.00} over Square Cash on XX/XX/XXXX. Square Cash has a feature where it immediately sends the money to the debit card on file. I had a XXXX XXXX debit card associated with my Square Cash account. I had closed my XXXX XXXX bank account the same day.
The funds never arrived in the XXXX XXXX account. I opened a CFPB complaint, as well as a dispute with XXXX XXXX, and they got back to me stating that there was a credit and debit for that amount on the same day, as a result of which no funds actually arrived in my bank account ( letter attached ).
I followed up multiple times with Square Cash and they said that the payment processor confirmed that the funds went through and were never debited ( screenshot attached ).
So, I'm in a situation where the sending party ( Square Cash ) is saying that the funds were successfully sent, but the receiving party ( XXXX XXXX ) said that they never received the funds.
I had opened a previous CFPB complaint to this effect with Square Cash as well as XXXX XXXX. XXXX XXXX promptly responded but I have yet to hear from Square Cash ( it's been over 60 days ) Square Cash 's payment processor owes me the {$390.00} ( which was the net amount that was to be received ).
|
| 11/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I used square card to take payment for items i was selling online. Square card sent the invoice to the customer and took payment via credit card from the buyer. They put the money in my account. I then shipped the items to the buyer, received signature confirmation! Several weeks kater a chargeback was filed as " not recognized ''. I provided square card with all of the emails which stated he had received the items, and filed the chargeback because he thought i was a scammer, but he would call gis bank and try to cancel the cchargeback, apologize for the confusssion. Dispite all of this evidence the money is still being taken from me. The amount is {$3100.00}, i am expected to pay even though i have no product. I tried to speak with square and they blocked my phone calls and are now threatening me with collections. I had to file a police report as this is FRAUD, he buyer clearly stated he got the items, and filed the dispute in error. His reasoning of " not recognized '' is clearly fraud and nothing is being done about it. It is considered grand larceny according to my local police dept. They should be going after the card company and or the card holder as fraud is illegal, and they have evidence of him admitting to such.
|
| 12/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020, Cash App transferred funds that I never approved. These messages were taken from their app : Cash App : XXXX XXXX requested {$350.00}. Open Cash App to approve or decline Cash App : Please verify your identify by visiting Cash Support using your Cash App Cash App : For your protection, your {$350.00} payment to XXXX XXXX was refunded. {$350.00} has been returned to your bank account and will be available Thursday.
Cash App : For your protection, your {$350.00} payment to XXXX XXXX was refunded. {$350.00} has been returned to your bank account and will be available Thursday.
Cash App : XXXX XXXX requested {$350.00}. Open Cash App to approve or decline Cash App : XXXX XXXX just accepted the {$350.00} payment you sent today I never verified my identity with Cash App. And I did not approve either request for {$350.00}. Beyond that, XXXX XXXX is not a real person, that is an alias for a person running a scam to sell puppies. So, XXXX XXXX should not have been able to validate in their system. Unless Cash App has people within their company aiding and abetting illicit activities. Cash App provided documentation to my debit card company that the transfer of cash was from me to me. That literally makes no sense.
|
| 05/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2020 at XXXX, I received a phone call from XXXX XXXX XXXX XXXX XXXX that was supposedly a Cash App representative that was trying to verify that I sent my mother {$100.00} on Cash App website. My mother was having trouble accessing the money sent to her via the Cash App. My mother got Cash app phone number from XXXX, and gave this so- called Cash app representative my phone number. The representative already had information about my mother and was trying to get my pin. Unfortunately I couldnt remember my pin, so he text links for me to access to reset my pin. I received a fraud alert from my my credit union that someone was trying to debit {$2000.00}, {$1000.00}, and {$500.00} dollars from my account. I try to contact Cash App but it was difficult. There is no way to get help from Cash App about these situations. I deleted my account with Cash App. My concern is the same number XXXX XXXX XXXX XXXX XXXX called me again and this person keep sending me texts from a phone number XXXX XXXX XXXX XXXX XXXX about a person sending {$1100.00} to me via my cash app with a link. The same person took {$200.00} from my mothers cash app account also today. I would like to submit a complaint and a alert of possible scam and fraud.
|
| 11/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The company is called Cash App, did not issue a refund in the form of {$50.00} on XX/XX/2020 at XXXX XXXX. They told many numerous times they would issue me a refund, believe me when I tell you that I am a patient, reasonable and rational person. I was passed along from " Customer Service Representative '' to " Customer Service Representative '' who each told me the exact same thing in that I would receive my refund within 2-5 business days, to date, it has been 11 complete business days.
Additionally, I filed a dispute with my Bank called XXXX XXXX XXXX XXXX who told me there is unfortunately nothing to investigate because there was never a payment received to the aforementioned bank 's Accounting Department. I spoke with XXXX XXXX, Branch Manager at XXXX XXXX XXXX XXXX and I gathered her personal information : XXXX, XXXX which I then passed along to Cash App Customer Service ( otherwise known as XXXX ). Cash App Customer Service appears to be automated at best as they promised documentation following a dispute proving a transaction was made from Cash App as an " EFT '' ( or electronic funds transfer ) to my bank account, instead I was willfully told that my case has been closed without the promised documentation.
|
| 08/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Cash App took my son 's money when he activated his card. This happened at XXXX XXXX on XX/XX/2020 when I was added to the call. Trying to calm him down, they got into my account and I had {$700.00} on there that I forgot was paid to me by my clients. I try not to use Cash App but that is what they had. They took my {$700.00} then went into 3 ( three ) accounts two at one bank and the other at another bank and tried to take out several dollars from. One account they tried to take XXXX in six different transactions, the 2nd account they tried to take {$250.00} and the 3rd account at a different bank they tried to get {$250.00}. I have notified my banks and filing fraud charges against Cash App. They have been texting me and calling me continuously but I am not answering their calls. I filed a report the the local police department here and I am filing a cw3 with the FBI Internet fraud. These people tried to take more than {$1500.00} from me and I am not sitting down likely with this. Cash App needs to investigate and see who is in their system scamming their clients. I have been told today of several people that this has happened too but no one knows what to do. It is time to STOP this and we are going to MAKE A CHANGE!
|
| 01/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I have been with Square Inc for over a decade for credit card processing for XXXX XXXX. They started a new card ( like a debit card ) called the Square card where you can use your funds. I got it and a week later, I had 2 fraud charges from the same place. I called Square to report it, and they told me they would place a block from that merchant. Well, they didnt because I had another fraud from the same company. Now, Square is saying they will not credit my account the fraud charges because it showed the card was used in person. There is ZERO chance of that because I have never been there ... except after all these fraud charges I went there. They said they have no charges from me ( because I have never been there ) and their records do not show them getting money in those amounts at all. They also said they bought that XXXX a year ago so maybe someone had hacked into the old computers to get information. I believe a skimmer at a gas station or something like that captured my information and then made a card. That all I can think of.
Square has treated me so poorly and they wont do anything about the fraud charges. Can you help me please?
XXXX XXXX XXXX XXXX {$62.00} XX/XX/20 at XXXX Is the charge that is fraud.
|
| 11/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have used Cash App for a long time without issue. When I receive a payment, I press to have payment instantly deposited. I pay s small fee and it instantly loads to my debit card. This debit card is connected to my bank account. They will not allow you to use a debit card without inputting your bank account associated to the debit card. My payment for XXXX I proceeded as usual. I never received the funds. It stated it went to a bank account I wasn't familiar with. In email only, because they don't take calls, they refunded the fee of XXXX for not being instant payment. Now they claim it went to an account I haven't used in years. As I stated above a consumer can't use a debit card with this app without an associated bank account. Someone there just took the money. I don't enjoy being stolen from. I really needed those funds for rent. Now I am having to pay a late fee and getting filed against. I haven't used the account they state in years. It's not associated with my cash app. It just suddenly appeared. And your deposit only gets routed to your account if you don't choose the instantly deposit option to avoid the fee. I never chose that option, and they refunded me the instantly deposit fee of XXXX for the error.
|
| 11/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX XXXX, 2020, my son sent me {$40.00} dollars through Cash Appt. This is a appt own by Square Inc. according to the website. I did not know how to get the money so I called the customer service number from the website. I spoke with someone named XXXX. He said he would help me get the money. Once he got into my account he proceeded to take money and send it to someone named XXXX XXXX. I am a senior and I really don't know a lot about this, but I know they took my money. I reported this to my Bank : XXXX XXXX to investigate. They gave me a credit of {$620.00} dollars the amount they had taken until l my dispute was resolve. Last week they sent me a letter saying the company verify the transactions. I don ' t give a care what they said, I am a retired XXXX XXXX and I don't have {$620.00} dollars to send to anyone. I questioned XXXX XXXX investigation by sending them a letter expressing my disagreement. I haven't heard back from them, so I'm waiting. Your help is needed in stopping these people from continuing to scam people who are simply living from check to check. I tried reaching out to Cash Appt. and they deleted my account and banned me from ever using the appt again. Your help will be greatly appreciated.
|
| 04/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
This complain is to Cash app formerly known as Square cash. On XX/XX/XXXX I went to the XXXX XXXX XXXX XXXX Michigan tried to get back my money from Cash app of {$300.00} because that time she was no longer had cash app. I made a claim through my branch and they recommended to call cash app but I ended up on person who was acting cash app representative on phone instead of debited back my money he did transaction of {$500.00}, {$750.00}, {$500.00}, {$500.00}, {$500.00}, {$2000.00}, {$500.00}, and {$250.00} to XXXX XXXX. Immediately I called XXXX XXXX same day to tell them those were invalid transaction and its is fraud so do not release those transaction, but the bank still released those transaction on XX/XX/XXXX. I made another claim to the bank and I was be able to get those transaction back. On XX/XX/XXXX I received a letter from the bank stated the are going to debited back those transactions because Cash app said were valid transactions which was never been valid transactions. I made another claim but still bank keep denying because Cash app keep telling them those were valid transaction. I did report this matter to XXXX XXXX Michigan and they are working on it. I will submit all documents if required Thanks.
|
| 01/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
The Name of the company is Cash App, On XX/XX/2021, I received an email from Cash App stating that my account was locked and that they received a report of unauthorized activity on the cash card associated with my account. On XX/XX/XXXX the XX/XX/XXXX four unauthorized transactions took place from my account, {$65.00} at XXXX XXXX, {$60.00} at XXXX XXXX, {$55.00} at XXXX XXXX, and {$95.00} at XXXX XXXX. The money was sent from my cash app account by someone else. I did not authorize those transactions nor did I provide anyone with my personal information pertaining to my cash app account. I have reached out to Cash App 20 emails ago. They have been giving me the run around faithfully, and denied my initial dispute. They told the the XX/XX/XXXX that they did not receive any emails from me. Little did they know, I forwarded all the emails to the XXXX XXXX XXXX XXXX. Shortly after that, I received an email that I need to answer the same 6 questions again that I received the initial dispute denial email for. Please see attachment. I reached out to the XXXX XXXX XXXX and after they reviewed my emails and information, they provided me with Consumer Financial Protection Bureau information for assistance with this matter.
|
| 07/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
its been three or four months and I was told that in XXXX the funds will be transferred to my account and that the company would communicate with me via email although they have made no communication with me via email I have experienced a incredibly serious financial hardship due to the unwarranted freeze on my account this resulted in the company with holding over {$1100.00} The linked bank account that was associated with my account at Square is no longer active and I would like to update that information however Ive been unsuccessful at getting in touch with anyone who is willing to work with me to solve the issue every time I speak to someone there they tell me that somebody will email me Ive even provided them a secondary email address and Ive made about six calls regarding this with the same response promising an email that never comes.
Square does this to lots of small business owners when they open an account and I have spoken to many people who have dealt with the same issue square is redlining and is unscrupulously operating without ethics and morals I am a small business owner who was a victim in a Ponzi scheme and I really would just like my money back as I cant even my bills and every dollar helps
|
| 10/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 I was offered concert tickets for an upcoming show via XXXX. After some back and forth in the conversation
we settled on a price and payment method - CashApp. I sent the payment, and the person immediately asked me to send more money to a different user name using the same payment method. I told her I would not send any more money until the money I'd just sent had been returned. Further excuses came up as to why I wasn't getting the money returned, and I knew I had been scammed. I reported the issue to CashApp only to be told there was nothing they could do. First it was nearly impossible to find a way to contact their support team because of how their app and website are setup. They are seemingly TRYING to make it hard for users to hold them accountable for transactions they are facilitating. Every other service
that provides the ability to provide mobile financial transactions provides protection for their users against scams such as these, but they have NO concern that dishonest people are using their service to ripoff honest ones.
I tried filing a claim with my bank to notify them of this fraud, but XXXX said that because of how CashApp is setup they couldn't resolve the issue on their end.
|
| 06/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I get my unemployment sent to the company cash app. Around XX/XX/2020 deposit in my account at that time someone stole my phone I got a new phone and a new phone number I updated that new information on the cash app they allowed me to withdraw some money and then a locked my account it's been 36 hours in which they said 24 hours I would gain regain access well it's been 36 hours now and I have not regain access. I've emailed them dozens of times I've called the only number they have you can't speak to a live person the only way to get ahold of these people is through email or through XXXX. I have not gotten a response last night XX/XX/XXXX my unemployment deposit another {$2400.00} so now I have XXXX some odd dollars on my account in which I can not access! I will be on the street if I today if I can't get any of this money I don't know what to do I will be homeless I really need my money! Like I said I emailed them I tried to reach out on XXXX I have not gotten a response yet.I don't know whether it was the weekend and XXXX XXXX day and which is just passed is the reason as to why they didn't get ahold of me I need to access my money I will be homeless tonight! My name is XXXX XXXX my phone number is XXXX
|
| 05/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent money to my wallet in CashApp and forwarded to an individual claiming to own a property for rent. When I arrived at the property, he said there was complications with the rental and said he would be refunding me my money. I requested a refund from the individual through the mobile CashApp but he declined it. I can not continue to request it through the app because now it is locked in the declined status. I would like to know what type of background information CashApp has on these scammers. I know if they have a XXXX and banking information. I tried filing a dispute, but CashApp has no where on their website/app to do this. There is also no live assistance in this area. I tried to file a dispute with my bank to try to get the funds back, but because I put them in my own CashApp wallet to send to this loser, I doubt they will be able to do anything about it. Ruined my week, my vacation, my financial situation. Since the transaction was through CashApp they would have additional information for the recipient and I would like them to at least assist in rectifying it, or provide some sort of additional security measures for those that access their application. I will definitely never be using it again.
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/2021 I lost my phone and I didn't notice my phone was lost until I got a text message from my phone to my husband phone saying I found your phone and I need a XXXX dollars to get it back ... I said to him ok ... but before I knew it I was lock out of all my accounts from XXXX XXXX and XXXX he change everything and got a chance to get in my cash app account transfer his self all of my money that was in my account and that was XXXX all in one day and one hour. on XXXX XXXX HE did 4 transaction from my phone to his ..I have a police report and here is the case number to the case XXXX ... i contact cash app over 10 times with the police report and each time they denied me saying it came from my device ... .I have contact XXXX because someone hacked my accounts over 131 times and I explain to them that was not me and that should me a red flag on they end ... .I have been in the hospital 3 times since this than happen to me and its driving me crazy because this man still have my accounts hacked right now and he still have my phone ... I don't know what to do because I did everything the right way .I have XXXX kids that i take care of and its hard with someone take your whole life saving in one hour ... ..
|
| 12/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
My small business uses Square as our point of sale system. We redesigned our entire website to be able to connect to Square through an online store. Our last deposit from Square was XX/XX/2020. We were notified beforehand that deposits would be withheld until more information was submitted. Per their request, we uploaded the COA ( certificate of analysis ) for the XXXX products that we have been selling since the pass of the Farm Bill Act. All of our products are local and completely legal and we provided the documentation requested. Their website acknowledges the uploaded documents. Weeks ago, one of our employees, my daughter, spoke with a Square customer service representative and they weren't sure why funds are being withheld but were going to escalate the issue. No response was received back. Telephone contact is no longer an available option for my business. Multiple emails have been sent but only through their website so there is no record on our end and no response from Square. No contact is possible and Square is withholding the money from our customer 's purchases of actual goods from our storefront. Meanwhile, we still have to fulfill our customer 's orders without being reimbursed by Square.
|
| 09/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/XXXX, I sent {$600.00} using Cash App to someone. They gave me their old username in error. I requested a refund/cancellation immediately but was told it was already sent and could not be reversed. The recipient and I sent multiple emails to Cash App to figure out to grant access to the recipient to the old account or somehow merge the 2 accounts. Each time Cash App responded with this message or similar - " I do not have any new information to provide regarding this issue. Please review the information in our previous emails to understand how to move forward. '' " While Id be happy to help you with any other issue, Im unable to provide further information for this particular case. '' And the last one today stating, " We have provided as much information as possible to help you resolve your issue. Were unable to provide additional support and will be closing your case. '' I requested a phone number to call, or someone call us. Gave contact information for the recipient so it can be resolved. I asked if my money would be returned if left unclaimed for a certain period, and received no response to this question.
They did absolutely nothing to resolve this concern for myself or the recipient.
|
| 02/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XXXX XXXX I XXXX cash app customer service number this number was XXXX XXXX XXXX XXXX. I spoke with a young man we got disconnected I called back another another man answered he started helping me and told me to download an app called XXXX. With this App he was able to look at my screen the young man told me to go in my cash app then asked me " who do I bank with '' my reply was XXXXXX/XX/XXXX. He then told me to open my mobile app and he told me we were going to do a XXXX quick pay of {$200.00} to see if my account was interrupted by anything. He then took the money then when I asked can he send it back he told me I would have to give him 3 minutes. So he went on to ask me to tell someone to Cash app me {$100.00} dollars because my cash app was not working properly. After I told him no he said well okay he will send my money and give me a confirmation call but he never called I called them back numerous times and he repeatedly hung up in my face and antagonized me and my family by calling us back. Colleague then tried to act as tho he wanted to help then told me to cash app {$86.00} a name called XXXX XXXX when done I done I also asked for my money back and he refused to send me my money back.
|
| 10/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX, I noticed unauthorized activity on my CashApp account. There were multiple failed charges of {$250.00} and {$500.00}. There were four charges of {$250.00}, totaling {$1000.00}, and one charge for {$1000.00} that was successful. I contacted my bank and they opened a fraud case. The bank ( XXXX XXXX XXXX XXXX XXXX XXXX, reclaimed the temporary credit they issued and informed me that the charges came from my IP address. Upon further investigation, it became known to me that it was a family member that had access to my account, and tried to purchase a piano, however they never received the piano, the seller never sent the shipping confirmation and never shipped the piano. It was a scam. So I notified my bank and they informed me that they can not issue the charge back to cashapp for the same charges and that since they already issued the charge back as fraud, they can not re-issue it as a dispute. They told me there's nothing else they can do and informed me that the best thing to do was to contact CashApp, or take the seller to court, but we can not take the seller to court since the information they provided was fake. I tried to contact CashApp multiple times but no one ever responded.
|
| 09/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Between XX/XX/2020 and XX/XX/2020 a series of unauthorized transactions were made from my cashapp account. The transactions were six P2P transaction for {$160.00} each and 5 transactions using a card and pin for {$5.00}, {$6.00}, {$13.00}, {$11.00} and for {$41.00} respectively. I've contacted Cashapp several time and explained I did not make these transactions, I did not authorize them and my physical cashapp card was never out of my possession in New Jersey. So it would be impossible for it to have been used in XXXX Florida.
Cash App Support responded that since the transaction in question was from a known device and this device had accessed my cash app account prior to this event. They do not have enough evidence to determine the activity was unauthorized and denied my claim.
Cash app terms of service ( 4. Your liability for Unauthorized Transactions ) says " We will protect you from Unauthorized Transactions in you Account. '' these are clearly unauthorized transactions as defined by the cash app terms of service " An " Unauthorized Transaction '' occurs when money is sent from your Account that you did not authorize and that did not benefit you. '' and cash app is refusing the protect me.
|
| 09/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Someone has changed the password and then the administrator settings in all of my cash app and robinhood accounts. They have ordered debit cards in both accounts. I received 2 cards at my residence which alerted me to the fact that they are compromised. When I try to contact support at either of the companies Im treated like the hacker. Not only that but Im receiving XXXX XXXX XXXX account alerts and XXXX accounts alerts for deposit and account balances. I do not have accounts with anyone except XXXX XXXX XXXX XXXX XXXX. I also cant get into anything online anymore. I have had 3 phone insurance packages sent to my home for lines and numbers that I dont own. Ive changed cell phone service twice and now have a line on plan through my mother. Ive been trying to get this reported for months and havent had any luck going through the Internet. Tried to report to the local police. They think Im XXXX XXXX. Not the case. I need to provide my evidence to a person. Also I have screen shots of the embedded script in the previous phone to which they are using as a method of discovery to see my personal information. In action To the irs sending letters stating my identity is compromised and needs to be proven
|
| 12/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Please see the one of many emails that I sent to the company below.
Good morning XXXX, Thank you for your response. I had someone send me money using my phone number, however I didn't realize my phone number wasn't attached to my account so I proceeded to follow the instructions in the text message I received advising the funds were sent. I received a message saying the funds were collected but the money wasn't showing in my account. I followed the instructions under support for collecting the money using my phone number but that was prompting me to create a new account, so I backed out of the process. However, the sender received a message saying the funds were collected although they aren't showing in my account. I tried to add my phone number to my account but it isn't allowing me to do so, it's saying that the number is attached to another account ( I didn't complete the process of starting the account using my phone number ). I have included screenshots below. At this time, I still do not have the money in the account. Are you able to assist me with either getting the money added to my account or sending it back to the original sender ... XXXX? Thank you for your help.
Thank you, XXXX
|
| 09/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/19 my cash app starting sending me text notifications that my pin was changed and my phone number has been changed. During this time I had not been in cash app or using cash app for quite some time. When I checked my cash app I noticed several transactions of removing money from my bank account adding it to cash app, then buy bitcoins. None of these transactions have I authorized, no one had my phone or was using my phone and I didn't speak with or give any of my personal information out over the phone. Now I have {$3500.00} sitting in cash app that I can not retrieve. Cash app deals with millions of dollars and they can't even have a customer service person to speak with over the phone. You have to email them, which seems very suspicion to me. And no one emails you back timely. In this day and age anyone could be on the other side of that email. I believe someone within Square inc and the cash app company are stealing peoples money and making it look as if the user is sending it to themselves so the bank can't reverse the charges. They are scammers and fraudulent and my consumer rights have been violated. I would like to have this company investigated and my money returned to me.
|
| 07/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/XXXX I used Cash App to send money that I cash advanced from my XXXX credit card. I disputed the transaction with XXXX on XX/XX/XXXX and then quickly cancelled the dispute 10 min later because I saw the account the money went into. ( I originally thought it went to a different bank account ). XXXX told me they cancelled it. Apparently XXXX contacted Cash App but did not cancel the dispute with them. Cash App took the money out of the account I sent it to and took it out of the bank account it went to. Cash App sent notices on my account that read they were going to credit back the card issuing bank ( XXXX ) on XX/XX/XXXX but never did. I have been calling, texting customer support and emailing but they still have my {$590.00}. None of the various phone numbers listed for Cash App let you talk to a live person. They are recordings that tell you to email or do a live chat with a representative. I have contacted XXXX and the bank it went into and then pulled back out of and they both tell me I have to contact Cash App because they told me they would credit back the XXXX card, which they have not. Please contact a higher level of management and help me get my money back. Thank you.
|
| 01/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My account CashApp card and Bank Account was scammed by someone I don't know or has ever done business with name XXXX XXXX, name on the screen is XXXX. I have reached out to CashApp two times and they have failed to respond!
My CashApp account has been hit 11 times, because my bank card was linked to my CashApp card, which was a total of {$220.00} from my bank account alone! Then he hit my CashApp account that had a balance of {$180.00}. I am requesting immediate attention and full refund of {$410.00}. CashApp lacks the compassion and fortitude to protect their customer base! There system is designed to ask you if you wanted to send money to this person as they are NOT in your contact list, however they fail to ask if any transaction are approved before allowing someone to take money from your account. I have advised them I my concerns to the following agencies, as I can not afford to lose {$410.00} due to their lack of accountability I will be reporting this to the XXXX XXXX XXXX, The FCC, and Consumer Financial Protection Bureau. I would like a full refund and I will be closing this account.
My old CashApp account was under XXXX XXXX.
I can be reached at XXXX.
Thank you XXXX XXXX
|
| 04/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Around XX/XX/2020, I made an online purchase in the amount of {$98.00} using Cash app by Squareup. The payment processed and I was sent an acknowledgment that the transaction was complete. Due to a staffing shortage with the distributor ( COVID-19 taking off ), I knew that the product would be arriving late. I put it out of my mind. Around the time that the product was scheduled to arrive, I received a notification that a transaction in the amount of XXXX from the same distributor had been declined for insufficient funds. I attempted to resolve the issue with XXXX ( vendor in question ) but they have been running a skeleton crew for obvious reasons. I did finally get word that I should contact my financial institution to determine why the payment had not been forwarded. Cash app, however, has terminated my account and will not tell me why. They are also unwilling to discuss the missing XXXX that was deducted from my account but did not reach its destination. The icing on the cake is that since my account was terminated I lost access to my app and all of the transaction notifications as well. I have included copies of what little documentation I could find in support of this complaint.
|
| 01/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
In XX/XX/2021 I made a purchase from a company called XXXX. If you check their XXXX page you will see XXXX complaints and no positive ratings. They are a criminal enterprise. I did not know this at the time. They simply take consumers money and do not deliver the goods.
After XXXX weeks of nondelivery I asked XXXX for a refund. At the same time I asked my bank, Cash App, for a chargeback. XXXX agreed to a refund ( this was a stalling tactic ). A week later XXXX shipped something by XXXX. Delivery was never attempted and the package returned to the merchant. So the merchant has my money and the package.
Several months later Cash App responds to my chargeback request and asks for all documentation. I give them all of it. They refuse a chargeback as the item was delivered back to the merchant. I can't get them to see sense ( I have been ripped off ), so I contact one of their management directly who escalates the issue for me. This does not resolve the issue, and then Cash App terminate my account for contacting the manager outside of their online support system.
Cash App now have the balance of my account and will only release it into a bank account. I do not have a bank account.
|
| 09/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
There was a misunderstanding with my bank regarding a dispute case back on XX/XX/2019. I filed a couple charges as fraud on from my cash app account but my bank inadvertently filed about 3-4 months worth of charges as fraud, which totaled to {$2100.00}. I didnt know this until recipients of the money Ive sent all notified me that the payments Ive sent them were disputed and retracted from their bank accounts via cash app. I immediately notified my bank, XXXX XXXX of what happened and they cancelled the dispute on XX/XX/2019 and informed me that the {$2100.00} will go back to cash app and everyone will get credited back their money. Nothing has come back to my cash app account nor to the people that lost money due to the disputes. Cash app also closed my account due to all the chargebacks and it seems the money is sitting in their system due to my cash app account being closed. My bank said the money was sent refunds back to cash app but their not helping me access the funds. Ive notified them many times that the refund is somewhere stuck in their system but they wont help me because my account is closed. I need help getting access to the refund that was sent from my bank to cash app.
|
| 09/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I sent {$500.00} to my niece and the cash app said it was not going to be available instantly like it usually is. So we tried to get it refunded so I could send it using another method. We reached out and support told us that they would help us so they called. They told me that in order to get a refund I had to push a green button for the dummy account to refund it. I was questioning and asking many questions but he convinced me so when he sent it I pushed the button. Well, it ended up stealing {$1400.00} dollars from my account. He sent two more transactions and tried to pressure me further. I hung up and realized it was a scam. I immediately called my bank to try to stop it but they said it was too late. I filed a complaint with them and they did not help because they said it was the cash app fault. I also recontacted customer support and they said they would investigate and it would take 45 days. However, after a few more emails I didnt get any resolution. I have proof as the two additional attempts from this scammer in my account. I am so upset. They do not even have a phone number to contact. This all took place on XX/XX/2019. I have had {$1400.00} stolen by a fraudulent scammer
|
| 08/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I used Cash App for 18 months. Three of the payments ( {$200.00} XXXX XXXX XXXX XXXX, {$50.00} XXXX XXXX XXXX XXXX, and {$3500.00} XXXX XXXX ). expired .. The money was deducted from my checking account. I have called Cash App to request a refund. My calls were met with rudeness. They have hung up on me, my CA history and my account were deleted. Letters from myself and my attorney remain unanswered, I wrote ( U.S.Mail ) to CFPB XX/XX/2002. Early XXXX I received a VM stating that I should call Cash A, reference my refund. A callback number was not left. The number per voicemail ( XXXX ) in addition to the number on the internet number ( XXXX ), " could not be completed as dialed. '' On two occasions, I reached someone who instructed me to purchase XXXX XXXX as " a test. '' Based on my history with cash App. I did not trust this process. Most recently, I received an email stating, my account received a {$65.00} credit, and " the matter was considered closed. '' it should be noted, I have continued to used Cash App during this period. help put me in touch with someone professional. Attention must be brought to the matter of my {$280.00} refund. I have documentation, unable to upload.
|
| 04/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/20, someone using my bank debit card number took cash out on an app called " Cash App '' via a mobile device. I do not have the app and did not authorize the transaction. I was notified by my bank ( XXXX XXXX XXXX XXXX ) early on XXXX about this. The person or persons made several transactions on that app.
!. Cash app {$190.00} 2. Cash app {$100.00} Since I learned about this early in the morning, I called my bank and immediately and canceled my card. The transaction of {$100.00} did not get posted to my account. However, the one for {$190.00} did get posted. My husband and I spent 4 hours on phone calls trying to fix this on XXXX. And today, XXXX, I spent another hour. It was impossible to get through to someone on the phone. We tried 5 different phone numbers and nothing worked. And there was no way to email or do a live chat if we didn't have an account or code number. We then found another phone number and someone was on the phone with us for 45 minutes trying to help us. Unfortunately, we realized later that the person on the phone was not an employee of cash app and we were scammed again. I have the phone numbers that we called and more details if they are needed.
|
| 02/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I have been trying to attempt to resolve my issue with Cash App. First off, I have funds someone sent me that I can not access because the app is requesting my pin. Well I forgot my pin and when I hit '' forgot pin '' it ask for my routing and bank account number. I provided my personal routing & bank account number that is linked to my cash app and the app keeps telling me the account doesn't match their records. Maybe they want me to use the routing & account number that is cash app provides on their cash app cards but I do not have that as the card was never sent to me. It is completely impossible for me to reset my pin if the info they 're requesting doesn't match their records. When I ask Cash App to call me, they keep responding by saying go to the app and select '' phone '' but that is not an option either ... the only option the app is providing is email. THIS IS HIGHLY RIDICULOUS AND FRUSTRATING. I have funds that I can not even access and the funds have been there for almost a month. Their policy states that funds get returned after 14 days but the funds have not been returned to the sender. I would prefer they send the funds back instead of sitting in their account.
|
| 09/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I received a card from Cash App which I had never requested sent to my previous address and forwarded to my current address by the USPS. I have no relationship with Cash App. I contacted them via phone. The first representative refused to assist me and tried to direct me to open an account with Cash App to be able to close the fraudulently opened account. The second representative said they could not close the account opened in my name and that the only way to prevent my information from being used to open a Cash App account was to open a Cash App account myself. On XX/XX/XXXX I attempted to contact the company again and made them aware of complaints submitted to the FTC and the Federal Reserve around their practices. The representative tried to direct me to give my email and set up an account with Cash App to close the fraudulently opened account. I told the representative that I was going to be submitting a dispute letter generated via the FTC 's Identity Theft services and the representative declined to further assist me over the phone. I have submitted a police report and will be submitting a written complaint using the FTC 's Identity Theft resources shortly.
|
| 09/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
This week I received an email from cash app stating that I had violated their terms of service and my account had been closed. I was surprised by this as I have done nothing wrong. So I contacted their support chat and after waiting 3 hours I was told that my account was associated with gambling and other things that violated their terms of service. I was given a link to the terms of service, I read them completely through and through twice and nowhere did I find a rule regarding legal online casinos or any other gambling for that matter. I again asked for further explanation and was again told I violated the terms and they would have someone contact me through email. I have not been contacted yet. Also I have over a XXXX dollars in stocks with cash app and they have XXXX my card making it impossible for me to withdraw my money from the account. The only option I was given was to have my money transferred out in to another account of mine. I told them this was not an option as my bank wont allow transactions of this nature. They told me theres nothing they can do. So I had to find another bank app, open an account, and hopefully this one will let me add my funds from cash app.
|
| 11/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2020, a unauthorized transaction occurred on my Cash App account, account name $ XXXX. Specifically, a withdrawal in the amount of {$1000.00} was accomplished and another transaction of another {$1000.00} was attempted but I was able to cancel it. On the transaction that actually cleared, the funds went to " XXXX XXXX '' with a e-mail address of " XXXX ''. I immediately unlinked my XXXX debit card from my Cash App account and then closed my Cash App account. I subsequently wrote Cash App to contest and complain about this unauthorized transaction but was told in a response that I needed to open a new Cash App account to do so. I then opened a new Cash App account, account name $ XXXX, and disputed the unauthorized transaction and then was subsequently told that since my original account was closed, they could not help me. I wrote them 3 more time seeking to resolve this issue with no success, and each time I received responses stating the same response. On my last communication, I specifically asked them to call me at my number of XXXX and they refused to do so. Each and every response received by them did not address the issue I was attempting to resolve with them.
|
| 02/11/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
On Saturday XX/XX/XXXX someone tried to take {$730.00} out of my cashapp account. Cashapp locked my account for my safety os what they said, and to contact cash support. I have contacted cash support all weekend with no response. Monday morning at XXXX XXXX I received an email from an advocate named XXXX from cash app stating that they apologize for the late response and someone will get right on the problem. Still there was no response after that. So this morning I tried to contact cash support once again to resolve my issue and I received and email stating that my case had been closed for not responding for over a week. Which is not true because it hasnt been a week and I never got anything else from them. Now when I try to email cash support it says I cant contact them at this time and I should try again later. This is very disappointing all I want is for my issue to be resolved and my money back on my card. I told them I would also like to change all my pins/codes and request another card. If someone would help me with this issue it would be greatly appreciated. I work too hard for my money for it to just be locked in an app, with no human rep to speak to about my issue.
|
| 06/29/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I am the victim of fraud. On XX/XX/2020 ; multiple fraudulent charges of {$54.00} XXXX ( Total : {$270.00} ) were made to XXXX XXXX store XXXX ( XXXX, AZ ) via my cash app. I contacted the merchant immediately on * ( XX/XX/2020 ) only to be told it was nothing he could do, and advise that I contact my card company. I contacted Cash App immediately as well on * ( XX/XX/2020 ) only to receive a generic response requesting information * ( email to merchant, police report, Internet crime report, etc. ) which I provided in several emails only to still NOT be refunded for the {$270.00} that was stolen from me, and dispute not file by cash app as requested. Cash App has compromised my account. A few months ago Cash app changed my account and routing number without my knowledge and permission. Now this has happen to me, and my money has been stolen and cash app is refusing to do anything about it. Cash app is not responding to my emails. I'm requesting to be refunded the money that was stolen from me by Cash App and XXXX XXXX store * ( XXXX XXXX. I truly believe in good faith that Cash App has compromised my account, and made fraudulent charges to XXXX XXXX via my cash app account.
|
| 09/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
ok heres the situation ... i have two cashapps due to the reason my friend couldnt send money to me from my account in XXXX which was extremely weird cause he used to always send me payments after payments then out of nowhere he cant send me.smh soooo i created another cashapp account under the email XXXX i told him to send me the money to the new account i created. which is XXXX he sent it and i confirmed it. then when i went to go send that payment to my husbands account due to me not having a card yet it told me i cant send payment i then received a email stating that my account is being closed why is that?? It was a brand new account no need to close it. i need my account XXXX to stay open due to me having a postive balance of money on the account that i need. Please help me thank you. i cant get ahold of my funds. My cash app name is XXXX XXXX i did my search on what it could possibly be and i have seen aloottt of forums with cash app or square stealing information and money from peoples account this is not right at all and i have my bank information linked to cash app uggggh. Please lets bring Justice to all thats going on and help avoid the problems from anyone else.
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On or around XX/XX/2021, I used the money transfer app, CashApp, to send a payment for {$250.00} to XXXX XXXX. The money was never wired to XXXX XXXX and on XX/XX/2021, I received a notice in my CashApp account notifying me that the transfer had expired and {$250.00} would be refunded to my account. However, as of today, XX/XX/2021, CashApp has refused to refund the money to me.
I contacted my bank to dispute the charge -- because CashApp withdrew {$250.00} from my bank account for the above-referenced transaction. The bank issued a credit to my account as a refund. However, CashApp has continued to debit by CashApp account for the {$250.00}. For instance, I recently cashed in on {$97.00} in bitcoin, and CASHApp deducted the {$95.00} from my CashApp account and posted a negative balance of - {$150.00}. In other words, they are still charging me {$250.00} for a transaction that never went through.
I have reached out to CashApp ( via text and email msgs ) on several occasions, and they keep telling me that they are working with my bank to resolve the issue, meanwhile, they are placing debits on my account! Please help me stop this theft!
Thank you, XXXX XXXX XXXX XXXX
|
| 12/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On or about XX/XX/2020 at XXXX UTC an unauthorized transaction occurred using a Cash App account that I have. I reached out to customer service and indicated that this was unauthorized, and they simply told me that it isn't their problem, that I have to take it up with the recipient of my money. I tried calling this phone number in vain, such that it does not receive calls, and my bank sent me the response to the chargeback. It has a terse statement using few modifiers, and abbreviations describing me as CH or cardholder. I did not use my device at that time, and can confirm that I was asleep at that hour, XXXX approximately MST. I am now getting my provisional credit taken back by the bank in spite of providing a written statement indicating that I did not authorize the payment.
Writing a terse statement that says at a certain IP address, and phone number a transaction came out. of, authorization does not make. To add insult to injury, they closed my account as a result of the chargeback and cited that this was against the terms and conditions I agreed to. I signed no thing stating such, and neither did I sign a sales slip like you put on your dispute response. Liar.
|
| 11/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I established an account with Cash App back in XXXX with an initial deposit of {$2000.00}. On XX/XX/XXXX I noticed my money was not reflecting on the app. When I tried to use my card it was declined. There is no phone number to speak with a representative so I had to email and inquiry. I was told my account had been closed out and I had to create a new one to verify my identity. I did not close my account and I have no idea where my money went. I have been going in circles with Cash App customer support for weeks now. I keep receiving the same email to verify my identity and when I do so they transfer my investigation to another employee. I have been assigned around 15 different people only to keep sending me the same email. I have requested a transaction history to try to track down my money and they refuse to provide it. I have read numerous consumer complaints of the same thing happening to other people and cash app refuses to cooperate by sending people in circles in hopes that they give up. I am a senior citizen and I have been scammed. It is a shame this company has been able to get away with such poor service. I am starting to think they are scamming consumers.
|
| 01/20/2019 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Today XX/XX/19 I attempted to make a purchase at XXXX for {$2.00} and get {$100.00} cash back. My transaction was declined in the store. I checked my balance on their app and it still showed {$210.00}. I went to another register. Attempted to purchase {$5.00} worth of stuff with {$100.00} cash back and was declined I tried again and was declined I went to the ATM and was giving a message about reaching my daily limit. I then get an email saying the previous XXXX declined transactions were completed in my account and my funds were taken although I never competed any purchases. This company doesnt have live customer service. I was trying to buy groceries for myself and my XXXX daughters. Needless to say I was on able to buy the groceries. I also needed to pay for my laptop that is in the pawnshop today by XXXX XXXX that now has not been done that was the reason for me trying to get cash back. After sending several emails trying to get help all I was told is it will take XXXX hours. Now after waiting several hours I still do not have my money nor has the company provided an XXXX as to when the funds will be returned they took my last money and I need it back immediately.
|
| 02/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XXXX XXXX BTC** XXXX XXXX BTC** XXXX before Bitcoin made it too my cash app wallet cash app closed my account and unlinked every bit of information on my account that would allow me to login too the account** XXXX Recieved email stating that my card and bank account were unlinked as well as my email. I responded immediately too let them know I did not unlink my information and account must have been compromised. XXXX Theyve been promising that they have my account and Bitcoin would be merged onto the account they made me make and never has happened. XXXX the manager at first gave me information too an account that wasnt mine which is really scary and just that alone was enough to be sure that these guys are are joke. Theifs I can not believe how Cash app gets away with how they do business its nuts ... I reported them too the XXXX and they also keep responding too my complaints and try getting me to agree that the problem has been solved but it hasnt and its very clear it hasnt so i just keep rejecting there response. Im hoping that this message will be the eye opener for them because this is now over XXXX $ in Bitcoin they are wrongly holding from me its disgusting.
|
| 11/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
On XXXX XXXX, 2020 I sent my friend XXXX XXXX three translations through CashApp A ) {$1400.00}, B ) {$1400.00} and C ) {$1400.00}. CashApp confirmed XXXX receiving all three translations. XXXX confirmed receiving A and B transactions. I requested a refund for transaction C and I havent received any refund. I then contacted CashApp support requesting help on my refund and was informed that XXXX would need to contact CashApp support and ask for assistance in locating transaction C. XXXX contacted CashApp support several times. He was informed that CashApp is unable to locate transaction C for him to contact me and verify I sent transaction C. My credit union and CashApp confirmed all three transactions, while telling XXXX they can only confirm transactions A and B. It appears to me they are trying to run the 30 day clock out and then possibly say its been 30days nothing they can do. I have all the corespondents from CashApp support that have been sent to XXXX and I. I just want transaction C refunded. Dealing with CashApp support via email has been frustrating. Their first paragraph of their reply always sounds helpful its the rest of the communication is total XXXX.
|
| 05/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Yesterday, XX/XX/XXXX, my son told me a friend of his sent him funds through Cash App. It is an app he is familiar with and uses all the time. He could not get the funds off the app this time and asked me to help. I couldn't figure it out so he looked up the number for Cash App and called it XXXX and spoke to XXXX XXXX. First, he was quite rude and it was hard to hear. But had us download another app that would help remove the funds to our bank account. I felt as though I was setting up something so I went along with it until I noticed the app was recording my screen so he saw my log in and password to my bank app. Now, my son still does not have his {$200.00} and another {$210.00} is coming out of my account from Cash app to a person I don't even know. I did not authorize this and there is no way to stop the transaction. I never use Cash app and my son does not have access to my account. He also does not know the person who the {$210.00} is going to. I tried calling the same number today, several times, now it says it is disconnected. There is no one to talk to at Cash app. I am filing a fraud claim with my bank, but this Cash App is definitely not a legit company.
|
| 11/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
Servicemember |
|
Square INC and or its subsidiaries and banks have maliciously put my business name and my name/social security number on the MATCH/TMF list, hence marking myself and or my business XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX blacklisted from obtaining a merchant processing account.
I do have knowledge of my previous SQUARE INC account under the email address of XXXX ; where a foreign imposter gained access to credit card processing and attempted to process several fraudulent credit card transactions. These fraudulent transactions were unknown to me until after they had occurred, furthermore, now I am blacklisted I have a business where I potentially can bring in {$28.00} Million in credit transactions per year but I am being blocked from doing so. I never intend to ever do business with SQUARE INC since this egregious action by SQUARE INC was committed.
Hereby the legal team at XXXX XXXX and its executive officers DEMAND SQUARE INC remove me, and all companies from the MATCH/TMF list promptly. This will be the final warning before federal litigation will occur.
/XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX
|
| 06/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX I used cash app to transfer an individual {$380.00} for an item I wanted from him. I had conversation with him on the social media XXXX about the item and everything. And one day I got on XXXX to talk to him again and he blocked me and our conversations were gone. So I filled a dispute through XXXX XXXX and cash app. So filing up on these disputes XXXX XXXX said everything came back good and there were no fraudulent activity. Well there is because I never received my item. And when I try to talk to cash app they tell me to get ahold of XXXX XXXX, but when I get ahold of XXXX XXXX they tell me to get ahold of cash app ... its a back and forth battle between the 2 companies. Ive been fighting this dispute since XXXX and nothing has been done and Im out {$380.00} because of it. I have the receipt from cash app from the transaction. Cash app has no actual person to talk to which makes this process even harder and will not respond to my emails or social media messages. Also I have a group of people that have been ripped off by this one individual and they have all got their money back, I dont understand why I havent yet. I can get you their info if need be.
|
| 05/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I tried sending money on Friday XX/XX/2021 to pay rent and the payment never reached the recipient and then a duplicate amount of money was also taken from my account a 2nd time as a request totaling over {$3000.00}. When I tried to reach Cashapp by phone the first time, a recorded message said they didn't have phone reps available. Then I tried to find another phone number and reached a company posing as Cash app told me to download a remote app. When I was finally able to reach a legitimate Cash app representative that following Monday, I was handed off to several reps for the past two days saying they would look into it. Today I was told ( through email ) the payments were completed and there was nothing they could do and to contact my bank ( which already did on Friday ). After doing some research, this has happened to 3000 people this past year and Cashapp has done nothing to correct the problem. Please look into this and warn customers not to use Cash App. I have been dealing with this for over a month no one can provide a record of the transaction - which is odd. Now my rent is behind, my checking account is overdrawn - customer service is non-existent.
|
| 04/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I sent a {$300.00} down payment for parts and services to XXXX XXXX XXXX through Cash App. ( Square , Inc ). On XX/XX/XXXX I sent another {$120.00} to her boyfriend ( XXXX XXXX ). After weeks, then months of being lied to and misled, I filed a complaint with Cash app support on XX/XX/XXXX. They responded with sympathy and asked that I contact my bank and they would work directly with them to resolve the issue. My bank is another issue, but they did open a case for one of the transactions. My bank did inform me that the transactions are out of their time frame for a ruling in my favor. I right away ( XX/XX/XXXX ) contacted Cash app to discover they closed the case because they hadn't heard from me. They reopened the case and I went through the steps to reinitiate the complaint and they responded with and email saying my Cash App account is closed and I can no longer send or receive payments. I responded to the email asking how are the two crooks being held accountable, but they have ignored me. Can you please help me. I also sent money through XXXX to these crooks and they have already credited my account. Appreciated your time and consideration.
|
| 04/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I " cashed out '' my cashapp balance to debit card which I had done plenty of times before without issues. This time the amount was {$3000.00} and it didn't instantly transfer like previous transactions. After a few days still nothing on my debit card so I called cash app and they provided me with the transaction and trace numbers which I gave to my debit cards customer service department and eventually on XX/XX/XXXX my debit card received the {$3000.00}. My debit card ended up returning the funds to cashapp for whatever reason on XX/XX/XXXX and I was told to wait 3-5 business days for the funds to show on my cashapp. I waited the 5 business days and when the funds didn't show I called my debit cards customer support number and they provided me with a transaction and trace number for the return. I've emailed cashapp repeatedly with this information and I haven't received any information on my funds or any type of help. I have asked the cashapp support team what to do next and how long I should wait and the response I get is ...
" I have no further details to provide for this particular transaction, and no further action can be taken. ''
|
| 08/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
From XXXX XXXX to XX/XX/XXXX I have several uncompleted transactions from cash app the money was sent and receive but cash app hold it and refuse to completed the transaction I have called and email cash app from the app and from email in several occasion problem not resolve my bank can not help me cause they do not see any deposit from cash app cash app only deposit a few transaction to my checking not all XX/XX/XXXX from XXXX XXXX {$150.00} not completed, XX/XX/XXXX XXXX {$500.00} not completed, XX/XX/XXXX XXXX XXXX XXXX {$500.00} not complete, XXXX XX/XX/XXXX {$500.00} not completed, XXXX XXXX XX/XX/XXXX {$500.00} not completed XXXX XXXX XX/XX/XXXX {$1.00} not completed total of {$2100.00} for XX/XX/XXXX For XXXX XX/XX/XXXX XXXX XXXX {$30.00} XXXX XXXX XX/XX/XXXX {$35.00} not completed XXXX XXXX XX/XX/XXXX {$21.00} not receive XX/XX/XXXX XXXX XXXX {$20.00} not completed, XXXX XXXX XX/XX/XXXX {$20.00} not completed, XX/XX/XXXX XXXX XXXX {$50.00} not completed XX/XX/XXXX XXXX XXXX {$150.00} not completed XX/XX/XXXX XXXX XXXX {$150.00} not completed XXXX XXXX XX/XX/XXXX {$40.00} not completed total of {$520.00} for XXXX all together will be {$2600.00}
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
On XX/XX/2020 I sent my son some money for my grand kids. I used my cash app to send the money. The amount was {$140.00}. My son said he misplaced his password and tried to get help from the Cash App Support team. My son followed the directions sent by the support team but still was unable receive the funds. After haggling with the support team many times their was one gentlemen who said they were not authorized to return the funds to me because the funds were stuck out there in virtual space. I was upset that a company like Square Inc. who owns the cash app service did my son and I a disservice. The company does not even have a phone set up to talk with some one. You have to email back and forth. Now XXXX XXXX the XXXX of Square Inc is worth {$12.00} XXXX dollars and you mean to tell me that I can't call anyone to rectify the problem when you handle money transfers daily and I can't get my {$140.00} back because my son misplaced his password? Something is wrong with this picture. So, I did some investigating and I have seen other Cash App Users have had problems with the App. I will attach a communication between myself and the Cash App Support team.
|
| 07/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX there was an unauthorized charge of {$1200.00} deducted from my CashApp account. Upon, me noticing the unauthorized charge I immediately reached out to CashApp regarding the concern. I called and spoke to a representative by the name of XXXX to put a hold on the card and to also dispute this charge. Following the incident a number of gambling transactions continued to they to be deducted from my CashApp. I explained to the gentlemen I do not partake in any gambling at all. XXXX also recommended me reaching out to the merchant to file a dispute but XXXX 's systems were not user friendly what so ever, on their contact us page I requested help to not only get any response either. After the credit was applied, CashApp emailed me later to mention it was removed and granted and granted in the merchants favor. They didn't mention why or how, which is super odd because the representative mentioned this was a known issue or a CashApp breach. Lastly, based on my history on any account that I own I have never gambled on any online sites ever. My pattern and history shows that. If you all have any further questions please feel free to reach out.
|
| 04/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 at XXXX I made an attempt to transfer {$410.00} into my Cash App account to pay rent. The app claimed that the transaction failed. I tried a second time and it said it failed again. I went on my XXXX XXXX XXXX account to make sure it didn't go through but {$410.00} was taking out saying the payment of was sent to Cash App. I contacted Cash App via email but they told me that maybe that my bank is blocking me from making the transaction but to make sure I made a {$1.00} deposit that went through. I called XXXX XXXX XXXX and they told I need to resolve the issue with Cash App. I was going back and forth with both parties then decided to file a claim through XXXX XXXX XXXX. The claim was being investigated for 2 months. During this time I had trouble paying rent and almost got evicted. I continued to call XXXX XXXX XXXX to check the status of my claim and at the end they basically told me they can't do anything about it because Cash App, owned by Square Inc, said they don't have the money and they can't help. I filed a claim through a different site but haven't heard from them either. It's been 4 months and I still {$410.00} short.
|
| 10/24/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I get a portion of my paycheck direct deposited into 2 accts, my main account at my credit union and a small portion deposited into my account with Cash App. I had set this up 2 months ago and had 3 previous deposits go as planned. On XX/XX/19 I got paid as usual but my XXXX deposit never posted in my Cash App acct. I have been trying for almost 2 weeks now to get this resolved but keep getting the run around. I have confirmed with my employer that the funds have been transferred. See attachment. I tried to have it reversed but was told that XXXX rules won't allow it at this point. The company doesn't have a phone number or a general customer service email address. You can only reply to their emails. If you try and email back outside the email chain, it won't go through. I am very frustrated and don't know what else to do. It's only XXXX but it's the principle. Of this was a large amount and I couldn't access to pay my mortgage, it would be a problem. They don't understand Error Resolution regulations either. They don't understand that if the process takes longer than 10 business days, they need to credit my acct while they continue. Please help.
|
| 02/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
ON XX/XX/2021, THERE WERE MULTIPLE FRAUDULENT ACTIVITEIS ON MY CASH APP ACCOUNT THAT WERE NOT MADE OR AUTHORIZED BY ME.BY A XXXX XXXX FOR {$5.00}, A XXXX XXXX {$5.00}, XXXX XXXX {$3.00}. ALSO ON XXXX XXXXXXXX XXXX XXXX FOR {$6.00}. I HAD NEVER DONE TRANSACTIONS WITH HTESE INDIVIDUALS OR HAVE EVER MET THEM. DURING THIS TIME I WAS HOME AND HAD SENT MY DEVICE TO XXXX FOR REPAIR BUT THIS DEVICE IS PASSWORD PROTECTED. I CONTACTED CASH APP/SQUARE CASH INC INFORMING THEM OF THE ISSUE AND PROVIDED WHATEVER THEY REQUESTED AND ASKED FOR MY CASH APP CARD TO BE CLOSED AND A NEW ONE SENT TO ME. I ALSO PROVIDED EVERY INFORMATION THAT WAS ASKED BY THEM TO PROVE THESE TRANSACTIONS WERE NOT MADE BY ME AND THEY STILL REFUSED TO RESOLVE THE PROBLEM AND DECLINED REFUNDING MY MONEY OR PROVIDING ME WITH A NEW CARD. I HAVE CHANGED MY PIN SEVERAL TIMES AND ALWAYS MADE SURE MY ACCOUNT WAS SECURED. CASH SQUARE HAS NOT FOLLOWED CONSUMER PROTECTION GUIDELINES AS A COMPANY. THEY HAVE FAILED TO PROVIDE PROTECTION AND RUN THEIR BUSINESS AS THEY SHOULD. I KEEP GETTING MONEY TAKEN OUT OF MY CARD AND BANK ACCOUNTS AND I HAVE NO IDEA HOW TO STOP IT AND THEY STILL REFUSE TO HELP.
|
| 01/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
My account was hacked on XX/XX/2021 and today XX/XX/2021 the same day that I got my refund for the first hacking incident. I have reached out to the company and asked why wasn't the refund and the account secured when they know the account as been hacked more than once within a few hours. I advised that it had to be someone within the company in order for it to happen the way that it did. They don't provide a phone number so that you can talk to someone you have to wait until they decide to email you back. I advised the company that is ministry money that was taken today and no one has responded to me. They emailed me and said I had to link my bank card in order for them to refund my money. Which makes no sense when the money was refunded without my card being linked. I have a cash app card so they wouldn't need my bank card to refund my money. One of Cashapp 's CSR emailed me and said " take it easy '' our team support will contact you case closed. I don't have a way to forward those emails to you. My account was hacked for {$170.00}. When I tried to send the first amount to my son in fear of being hacked Cashapp would not allow me to send it.
|
| 03/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I met this guy in XXXX named XXXX.
We talked for a minute about selling shoes to each other. He seemed pretty legit. He sends me pictures of shoes he can send to me.
I end up sending him two separate payments for two pairs of XXXX XXXX XXXX XXXX on Cash App. Its been over a month now. I havent received anything. He still responds to text but never answers the phone. He tells me his accounts are frozen : XXXX, XXXX XXXX, XXXX, & Cash App. He sent me a picture of his XXXX XXXX account. It was in the negative. I definitely can confirm that he is a scammer. He has recently told me that his job only pays him in cash and he has no way to send me a refund.
Ive requested a refund already and contacted Cash App support. Cash App supports says there is nothing they can do.
Two separate payments were made : 1. ) Date : XX/XX/2021 2. ) Payment Amount : {$390.00} 3. ) $ XXXX : $ XXXX 4. ) Reason you are disputing the transaction : Fraud/Scam, Never Sent Shoes. Never Been Refunded.
1. ) Date : XX/XX/2021 2. ) Payment : {$300.00} XXXX. ) $ XXXX : $ XXXX 4. ) Reason you are disputing the transaction : Fraud/Scam, Never Sent Shoes. Never Been Refunded.
|
| 04/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent money to a friend but my friend is not able to get into the account because it is asking her to verify a debit card that she no longer has. My friend opened up another account with Cash app and has asked them for help getting into the old account. Cash app says that they can not help her get into the old account nor can they transfer the money to her newer account. She has been in contact with Cash app since XX/XX/XXXX. I have also been in contact with Cash app since XX/XX/XXXX. I would like for either her to receive the intended money or for them to just send me back my money. Cash app keeps saying that there is nothing they can do for me & my friend gets the same response.
I sent {$66.00} on XX/XX/XXXX. I contacted Cash app on XX/XX/XXXX by email. I then contacted them again by phone numerous times with the last time being on XX/XX/XXXX At that point I asked for a manager. I was told that I can only communicate with a manger through email. Manager stated that they could not help & the recipient needs to reach out. However she has been reaching out to Cash app support for as long as I have and they have not helped retrieve the money.
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2020, my company XXXXXXXX XXXX ran it's first payroll run with Square Payroll service. I was repeatedly reminded and solicited advertisements for their payroll service. Immediately after withdrawing the funds for ACH payment, Square Inc deactivated my payroll service account without notice. Their reasoning was the fact that they can deactivate anyone 's account if they feel like stealing their money. Anyways when I tried contacting Square Inc my attempts were blocked. When I figured out a way to get around their blocks that prevent customers who had their money stolen and they then blocked my phone number. They kept telling me different dates at which the money would be returned and I realize now that there was never any intention on returning the payroll funds Square stole. Originally it was 60 days but the funds were never returned. This is a repeated pattern of behavior by Square apparently, judging by their social media mentions. It seems like pretty textbook ACH fraud. All in all, Square stole over {$17000.00} from my company and put it out of business. I have bank statements and emails verifying all my claims in the complaint.
|
| 04/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2020 I purchased an amplifier and was in agreed upon at the time of purchase the guy XXXX XXXX XXXX XXXX was going to hold until i picked up on sunday or Monday. I paid the guy {$60.00} for the amp and to hold until i drove into the city. When monday morning came I messaged the person that i purchased the amp from to get the address to pick up the amp i bought. I was ignored and blocked. Four days later I seen the same amp i bought posted for sale and when i looked at the post and it wasnt being sold by the same person. I messaged this person XXXX XXXX XXXX XXXX and he confirmed that he purchased from a " XXXX '' in Illinois. When the conversation went on this guy was none the less nice not polite. I then tried to reach out to XXXX as well as my bank and Cash app to get my money back. My financial institution refunded my money temporarily until they conducted an investigation. I got a letter on Thursday 4- stating my bank was taking the funds back as their investigation shows that cash app are not responsible. That they are a 3 party financial center. But they need to be held responsible as they claim its safe but it is not.
|
| 08/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had $XXXX in my account , I received 3 separate charges on my card For $XXXX , $XXXX , $XXXX & left me with a balance of XXXX Once I saw those charges I immediately disputed them & Made a report & requested a new card .Cash app said once they investigated in 10 days they would contact me. That was last Tuesday. I took the XXXX off. 2 days after I disputed those charges the same charges appeared again and it put my account into the negative of $-XXXX I have been contacting cash app support every since Monday & the cash support was not letting me submit my request finally the did. No one has even acknowledged I even contacted I have sent several emails and Today I received a notification from my bank stating that cash app had took $XXXX from my bank account and put it to my cash balance to leave it at $XXXXI am extremely UPSET AND OUTRAGED Because I have been charged 3 times for this same amount when I didn’t authorize the money in the first place. And it has put me in a bad situation. I need to speak with someone from cooperate. I need some money to contact me back to let me know what’s going on & when I will receive my money back.
|
| 07/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Today XX/XX/2019. I tried to cash out my money from Square Inc. worth {$210.00} they asked my for verification ID so I scan my driver license and face verification I did everything they asked and it says its says verified after a minute I tried to continue cashing my money because its verified and then says can not be completed when I look in the setting my account is closed.I cant even cash out to my bank or debit card.I didnt do anything that against there rules or term and Conditions.I want my money I work hard over it and they just closed my account and not allowed me to get my own money.Of what theyre doing after scanning your personal information and get your money its a scam.I hope you can help me to get my money back and take action of this apps.They only replied once with my 3 emails of them still did not solve my problem there only reply is we can not give you any another information why your account closed.Thats not totally fair and good after all what I did for giving them my All personal information.Its my money I have right for it.Please take action of this square inc apps online.I need my {$210.00} money ASAP.Thank you
|
| 02/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
Older American, Servicemember |
|
Today, I received an unsolicited Cash App card in the mail. Based on internet research, the card appears to be a prepaid debit card. XXXX, XXXX XXXX appears to explain that they send these out by request WITHOUT a credit check. If they did a credit check, they would have found that I have a credit freeze on and opted out of credit card offers.
This is esp. worrisome as someone fraudulently filed for unemployment using my information.
The useless phone number given online to contact XXXX XXXX instructs you to listen to their online instructions. No live person can be reached on any branch of their " Customer Service Line '' ( XXXX ) The only way to get to customer service for this card is to activate the card and download their software to a phone. I don't want to activate the card and don't have a phone to download an app. I want the card shut down.
Numerous scammers are now soliciting online to solve problems with Cash App because users can't interact with a customer service department.
How is it legal that they can send out credit cards that can be attacked by scammers with no way for individuals to shut down the card?
|
| 02/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
on XX/XX/15 my entire cash balance of XXXX was transferred to another bank debit card at XXXX of which I hhave never done business.. The day before this or these hackers tried to move my money to a different Visa Debit card but it was not the right card or something. On that day, for the first tiime in over a year and half my account information was deleted, name, bank, phone, email etc and replaced with someone who used the name XXXX XXXX which doesn't seem a legal name. I have never been able to get the name of the bank card holder but it wasn't me.. This is just a few bits of the story but this bank obviously does not have protections to prevent my money bbeing transferred to a foreigh bank. Not a purchase for something. Transfer of all my monney. Local PD has report. I have never given my phone pin or the pin for the Cash App. There is not appropriate safety measures to protect our mooney and they have not replaced it provisionally. They say they can't determine if or not it was authorized. They have more than enough documentation and history to see I was robbed and I am victim. Stop thiis aand restore my financial position.
|
| 08/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I added a boost to my cash card for {$30.00} off a purchase of {$30.00} or more anywhere. I contacted cash app to make sure my {$30.00} purchase would qualify many days before the boost was set to expire. I communicated with them that I did not see any information about minimum purchase requirements when clicking on the boost. I asked them, specifically, on multiple occasions whether or not my purchase would be eligible and they would not give me a straight answer. Not until after my boost expired. Then they finally said that the purchase needed to be {$30.00} or more. I wrote in several times asking for this information and they withheld it from me until after my boost expired. I even suggested to them that I felt they were going to wait until after my boost expired then tell me my purchase didn't qualify for one reason or another. I suggested this BEFORE my boost expired. They proceeded to do exactly what I said they would. I don't know what I could've done differently. I made an effort and contacted them several times only to be met with copy/pasted nonsense that didn't pertain to my situation or answer any of my questions.
|
| 08/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
This is not the way to do business as your policy says that any account that gets locked by cash app so to that every account the user will be able to regain access within 24 hours back but in my case my account been locked since a month and its not the first complaint only I really got tired now for writing you the emails to unlock my account and Im not been able to see any response since a month and all my funds are stuck there and I have not been able to cash app all my money back into my account I have to pay my bills and dues and you didnt care about that neither you are responding on my case i guess you should return my money back as soon as possible and after that I think I should stop using cash app anymore in future and I think I want to share my experience with my friends and family so that they should also stop using cash app so that they will also not face the same problem please let me know as soon as possible when are you taking hold from my account so that I can use my funds back and I never face such a bad experience in my life and I got to believe now that this is one of the worst app that I shouldnt have used
|
| 11/23/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American |
|
On XX/XX/XXXX Cash app.com sent {$800.00} from my account to XXXX XXXX XXXX. I was told by Cash App that I had authorized this transfer to take place, but I knew nothing about it and do not have an account at XXXX XXXX. Cash app has no telephone to reach them at so all communication has been by email. Each time i received a response from them there was a different person investigating this matter, So far there have been nine employees who were supposed to be investigating this matter but none have succeeded in accomplishing anything. I called XXXX XXXX to find out whose account the money was sent to but because of privacy matters they could not give me the name. I requested Cash app to show me documentation giving them authority to send my money to XXXX XXXX, but they refused to do that. Of course they could not because I never authorized it and do not have an account there. Can you please help me. That was all the money I have.
Cash App is www.email XXXX The case number at Cash App is : XXXX.
my Visa number XXXX XXXX XXXX XXXX cvv XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX Phone : XXXX XXXX XXXX
|
| 09/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On, XX/XX/2021, a client of mine paid me via an ACH transfer via Square. They put a 4-day hold on it which is their normal operating procedure. On XX/XX/2021, I was informed via email that they deactivated my account and informed me they would hold any money in the account 90 days before they would release it. The amount they received from my client was {$120.00}. The only way they would let me resolve the issue was to issue the client a refund, which I did, and arrange for payment differently. Fortunately, my client paid me in a different method. I attempted on contacting Square.Com on the phone to no avail. When I finally did get through, I was not able to talk to a person, instead, I was inputting information into their phone system. I was informed that because they deactivated my account they would not put me through to anybody and that no other information was available. In short, I am a very dissatisfied customer and they delayed my ability to work for an entire day. This is unfair to me, my clients, and extremely unprofessional. I requested they contact me via email regarding this issue which they have refused to do.
|
| 09/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2021, I tried to transfer funds from my Square merchant account to my bank account, as I do normally. I got an error message that said, " Instant Transfer Unavailable : We were unable to transfer funds. Please visit our Support Center for details ''. I didn't even initiate an Instant Transfer. I chose the standard, 1- 2 business days. I visited the Support Center, a very broad, general resource. I went through all channels of communication they have available. There is no phone line. After submitting the " email '' option by way of a parameter text box on their website, it says that you will get a response in 24 - 48 hours. Four days later, I decided to submit another email through the website. I have yet to get a response.
After going to XXXX, I realized that this is happening to a number of small businesses. Square is withholding funds without any notice or response to the matter. Some business owners have said that their balance now says XXXX as their balance. Mine currently has {$1600.00}.
I would like access to my funds immediately before mine shows as a XXXX balance. Please, please investigate Square now.
|
| 07/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I sent money via CashApp to someone. The money quickly left my bank account as it is tied to my debit card. The next day, XX/XX/XXXX, the money was refunded via CashApp by that person as the transaction between the 2 parties was cancelled. I received a notification via CashApp that the money would reach my accound by Wednesday, XX/XX/XXXX. When the money did not return to my checking account, I reached out to both CashApp and my bank to attempt to resolve the issue. CashApp has been giving me generic responses with information that my bank can not use to track the funds. Today marks 5 business days that I was supposed to wait for the transaction and the funds are still not showing up anywhere on my end and they are not on the other end of the original party I sent them to. After reaching out to CashApp, there is no sense of urgency to solve the problem as they see it's now the problem of my bank. I am beyond frustrated that I am not getting any further with them and have no other information from them other than a " transaction number '' that is supposed to reveal where the funds are. My bank says otherwise.
|
| 10/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/19 I sent XXXX $ from my XXXX XXXX account to cash app for the purposes of buying and investing in bitcoin. When the price of bitcoin dropped i attempted to purchase it, only to find out that my account was closed. I tried withdrawing my money only for all banks and cards added to be rejected by cash app.
I contacted cash app as soon as i was aware my account was closed ( XX/XX/19 ) and was rewarded with an automated response and no reasoning. I again tried to contact them on the same day with no response.
I waited to see if my bank or card would be accepted at a later date however, to this day all attempts to withdrawal my personal funds are rejected. I again contacted support on XX/XX/19 on both email and PM on twitter, twitter returned with an automated response letting me know theyll look into it. I was emailed a few minutes later with a response that the decision to close my account was final and instructions to recover funds. I again attempted to follow these instructions only for my banks and cards to be rejected yet again. Essentially this locked XXXX $ into my account which cashapp refuses to return.
|
| 02/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
The issue is the difference between the amount of referral money I received from the Cash App versus the amount of money specified on a tax form that Square, Inc. sent me.
Square, Inc. owns Cash App.
Last XXXX I started to receive an unusually large amount of referrals for the Cash App. I was able to withdrawal some of the money ( {$1000.00} ) but not all understandably Square appeared to terminate my Cash Account. The only way I could determine that my account was terminated was that I received an email stating my email was unlinked from the account, a text stating that my phone number had been unlinked from my account, and my " cashtag '' URL returned a 404 Not Found error.
At the time I reached out to the Cash App support, but received no response.
On XX/XX/XXXX2021, I received a 1099-NEC tax form from Square, Inc. stating that Square had paid me {$19000.00}. ( Line 1 of the 1099-NEC, labeled Nonemployee compensation, lists an amount of {$19000.00}. ) OnXX/XX/2021, I " XXXX '' at @ CashApp and @ CashSupport about the issue. This led to an email inquiring on the issue ; I responded but have heard nothing since.
|
| 08/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was sent {$100.00} on Cash App by a family member to pay my light bill at XXXX XXXX on XXXX XXXX. I then had the money scheduled to go to my bill the following day. At XXXX XXXX on XX/XX/2019, I received some notifications on my phone stating that I sent {$20.00} then {$80.00} to a person that I did not know. When I went to look at my account it showed that someone had added their email to my account and sent the money to their Cash App account. When I went to refresh the page to look at the email address they had deleted their account by that time and also removed their email address from my account. I then went to ask for a refund of my money and the app said they were unable to request cash from that person. I also changed my pin number and removed my bank card from the account. After that I contacted the Cash App Support Team at XXXX XXXX on XX/XX/2019 and they contacted me back at XXXX XXXX on XX/XX/2019 and filed a claim. The support team contacted me back and said that they will investigate the claim and that I would hear back from them shortly. After I explained what happened, I have not heard from them since.
|
| 05/04/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
While doing my taxes for XXXX I realized that I received a 1099 form from Square for {$790.00}. Attached is a picture of the form. I believe this is related to an incident in 2020 when I was getting spammed non-stop with referral bonuses on Cash App within a day or two. I didn't even withdraw a cent, and my account was shut down for fraud or whatever. I'm not sure how the referral bonuses were coming in, so that's why I didn't withdraw any of the funds. Now that I have this 1099 issued, I would have to pay taxes on that {$790.00} of reported income. I contacted Cash App support via XXXX, phone, and e-mail in the past few days. Both support on XXXX and phone said that it could only be handled through e-mail. The e-mail support was initially very responsive, but I wasn't getting any resolution. A different support agent was responding to the e-mail chain each time. The responses are very similar and clearly generated somehow. Nobody seems to grasp my issue. According to support, my account was closed on XX/XX/2020. That's about all the info I could get. They said once the account is disabled, it can't be accessed again.
|
| 09/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
A friend asked me to use Cash App to repay me for an item I purchased for him. The amount was XXXX XXXX
I had a Cash App account but stopped using it because of problems with it. Also, at that time, I had the Cash app on another tablet that was since stolen, and a different debit card. I could not access my old Cash app account, so I opened another.
The system would not let me access the account, the message was " unable to verify device. '' I tried multiple times over multiple days. After those attempts I used the chat feature for assistance.
The chat clearly was not a human. The responses were too fast to be written out, and none addressed my problem. Many were boilerplate I followed the instructions, again, and again, multiple times. They asked me to do the same thing, which lead to the same result.
I asked for a human, and to have a human guide me through what to do. XXXX did identify herself as a human.
No success. I responded that I was going to get my friend to back the transaction out so he could pay me directly.
He gave me the Identifier : # XXXX, the date was XXXX XXXX account to pay was # XXXX.
|
| 08/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I requested a banking account and a debit card from Square last month and today. I called Square last month and today. They could not explain why I was refused. Only that the message I received of denial was all I would be told. I could not be identified andhad used my allotted number of attempts. ( 2 ) I have used the Square credit card platform for over XXXX years. They process payments to my credit union account, XXXX, have given me XXXX loans for XXXX years.They have always received timely repayment. They have my copies of social security no, drivers license, and credit information I requested to be transferred to the banking department. I spoke with XXXX. She said she was not able to escalate my issue. That I had used my attempts and thats all I was allowed. I told her that was incorrect and I wanted to speak to a manager. I held the telephone line, she came back andsaid no one would call me back or could provide further information Of my denial.
I had XXXX other XXXX XXXX attempt and they were denied as well. I reviewed Squares listing of business that they conduct business with. XXXX XXXX were not listed.
|
| 05/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, approximately at XXXX a number of transactions occurred in my CashApp account which all of the money in that CashApp account was stolen out of the account and then additional money, via CashApp, out of my XXXX account.
A total of {$8900.00} was taken. There were seven transactions that appeared as if I was paying persons or refunding those persons money. The transactions are as follows : {$1000.00} XXXX XXXX {$760.00} XXXX XXXX {$980.00} XXXX XXXX {$1000.00} XXXX XXXX {$1000.00} XXXX XXXX {$1000.00} XXXX XXXX {$1300.00} XXXX XXXX {$1600.00} XXXX XXXX I filed a police report with the XXXX XXXX Maryland Police Department. Police Report # XXXX. However, XXXX has closed my case since they claim to not have enough information. Also, CashApp has issued a temporary refund, however they have will not give me access to the account to withdraw the funds. I have made several attempts to contact CashApp, however they keep responding with emails that do not address my problem.
I fear that CashApp has permanently closed my account and will never refund my money. Meanwhile, XXXX allowed unauthorized withdrawals.
|
| 08/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had a question with my cash app so naturally I thought that they had a customer service #. So I found a number that was associate with the Cash App name and Logo on XXXX and I called it the number is XXXX and this number is still available online. I called them and they told me that they needed me to log on to my android phone so I downloaded it. They logged on to my phone and gained access to my cash app and told me that they need to put in a code of numbers to correct the issue. They put in {$530.00} and sent it to XXXX XXXX. tag ID : $ XXXX then they put in the amount of {$770.00} to XXXX XXXX. tag ID : $ XXXX and another amount of {$870.00} also I questioned them repeatedly and they assured me that the money would return and that this was just a code. Then when the transactions completed they hung up. I called back and they went in my phone to try to cancel the transactions. I was robbed for {$2300.00} dollars and am struggling with bills and about to go crazy! How can a fake company use another company as big as Cash Apps name logo and be on XXXX to steal peoples money and not be taken down from the internet?
|
| 12/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I use Square Inc for CC processing at my businesses. They suspended the deposits to my account with no reason. They are holding {$4700.00} from my cc processing. They will not speak to me on the phone because I do not have a customer code nor will they provide me with one. I E-mail them multiple times a day and receive no response. When they have responding they send broken links. This has been going on since XX/XX/2019. I am new business and with them holding that money it caused me to take out a family loan to pay my rent at my business. This is causing me financial hardship. There is no communication or reason as to why the suspend my deposits. There was no warning either. Ive read thousands of other complaints with them and they do this to a lot of small businesses. I just want to get my deposits. I reported the to the XXXX already and the have another {$3500.00} from my other business they did the same to. This company offers no way to comminicate with them other then email and they never respond. I have emailed more then 100 times. They are stealing money with no response and it seems to be a common problem.
|
| 12/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2021 I authorized a transaction for {$250.00} via Cash App to a local person for a 70 inch TV that I was suppose to receive later that night. We have had dealings in the past so I thought I could trust him but I was wrong. On XX/XX/2021 I sent him a request via Cash App for the money back because I still did not have the TV in my possession he declined it. I also wrote him messages via XXXX asking if he had the TV or not and if not send my {$250.00} back. He never responded so I contacted my bank XXXX to dispute the charges on XX/XX/2021. I received a notice on XX/XX/2021 stating the transaction was authorized or correct and they are reversing the money back to the person for the item I never received. I called XXXX XX/XX/2021 after noticing my account was overdrawn for over {$200.00}. They informed me that they did not have the authority to get the funds for me because Cash App is a separate medium and Ill have to go through them to get my money back which is unbelievable because I disputed a {$25.00} Cash App transaction through XXXX the same day as the {$250.00} transaction. It was approved and final.
|
| 05/31/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was contacted via phone and XXXX on XXXX about a give away on XX/XX/2019 I was reached out to about a give away where I had won {$100.00} and that they would send it via cash app. That is when I received the phone call about the give away. While I was on the phone with them is when I got the unauthorized pin change request. Within mins the user XXXX XXXX started sending money to themselves using my cash app. The following amounts were sent out 9 {$500.00}, {$500.00}, {$500.00}, {$500.00}, {$500.00}, {$500.00} all from XXXX XXXX stayed on my cash app. XXXX XXXX XXXX sent me a security text asking if I authorized these charges and I texted no. I only received partial reversals and still had {$3000.00} taken because my bank app showed they actually attempted to take more than the started amounts. I called XXXX XXXX XXXX immediately and filed a fraud claim. XXXX XXXX XXXX is refusing a chargeback because they can not prove I did not authorize these charges because my pin was used. My pin was fraudulently taken and in no way did I approve these charges. The number that texted me for the scam +XXXX ( XXXX XXXX XXXX.
|
| 03/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
I signed up to use Square ON XX/XX/2021 and FULLY disclosed what I would be using square for. About two weeks after I received transactions selling my digital products and digital webinar, My account was closed with no further information other than I violated terms of service. My account should not have initially been approved if the company did not agree with what I was selling.
I have not been successful in trying to reach the company and have not received any responses to my emails. I also have funds in the account that were to be transferred to my bank and those funds were never transferred as well as my account being shut down. The company has sent ONE email with very little information and I was advised that funds will be held for 120 days, I may or may not receive the funds after that time.
**PLEASE NOTE : I have had NO chargebacks and no refunds. My customers are highly satisfied. This company has made kept my money during a pandemic and made it impossible to get any customer service to fix this issue. I am self employed after covid and have XXXX small children. This is devastating to my livelihood.
|
| 06/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX, I sent a payment for {$95.00} on my cashapp to the wrong person then right after sent it to the right person. I then requested a refund from the wrong person I sent it to and have not yet gotten my refund. Ive been chatting with Cashapp support regarding this issue and they are asking me for information that I have given them about the person that I was suppose to send it to. I asked the person for the information I needed and have given it to cashapp support and theyre still saying that they cant verify the information Ive given to them and keep requesting the same information I gave them. They are refusing to move on with my refund request and requesting the same information I gave them. I just need cashapp to refund my {$95.00} for the misdirected payment at this point it is really starting to frustrate me. Just give better customer service and simply give me my refund. I am attaching documents showing the payment sent to the wrong person and the refund requested and also the payment sent to the correct person. Also the screenshots of my conversation with cashapp customer service is attached.
|
| 06/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Last night, on XXXX, XX/XX/XXXX. Somebody hack into my square hey account in used my virtual card information to make purchases on multiple Website. I contacted square immediately after I was made aware of these transactions and while they were still pending. They said they would get back in touch with me shortly and make sure to inform all merchants involved about the fraudulent activity that occurred so they wouldnt process the transactions. Well, upon checking my account this morning on Monday, XX/XX/XXXX. Square and all partys involved approved of 12+ transactions, consisting of nearly {$4000.00} to be completed. I am considering filing a lawsuit on every party involved with the criminal activity that took place. I will make a decision regarding this shortly. All parties involved that have already been verified and approved the transactions include XXXX XXXXXXXX XXXX, SQUARE. All other parties involved but didnt approve the transactions or still pending include CURRENT FINANCIAL INSTITUTION, XXXX XXXX XXXX XXXX XXXX and XXXX. Possible parties that might be involved but have not been confirmed include XXXX
|
| 06/27/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2020, Cash App, an online bank, literally stole XXXX dollars from my account and forwarded it to an unknown destination.
They claim I authorized them to send the XXXX dollars to my bank account at XXXX XXXX . That is false. My bank account at XXXX XXXX had been closed in XXXX of XXXX and did not exist. I never told them to send my money anywhere and they refuse to provide any sort of authorization from me telling them to do so. This so called investigation by cash app had been going on for months when they informed me they terminated the investigation because I had authorized the transfer. I DID NOT KNOW ANYTHING ABOUT THIS TRANSFER AND HAD NO XXXX XXXX ACCOUNT AT THAT TIME. They literally stole {$800.00} dollars from my account and will not give it back. I have communicated with 10 different members of cash app and all would say they would look into it but nothing was done. The case number of that supposed investigation is : XXXX.
Please help me get my money back. Thank you. This corrupt bank took advantage of a XXXX senior citizen and they need to be held accountable for their dishonest actions.
|
| 08/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Dear sir/Madame, i am contacting you regarding an electronic financial transaction in the amount of {$300.00} that i made on XX/XX/2020 at XXXX using an internet company called CASH APP.
The purpose for me to use this app was for me to pay my accountant for preparing my taxes.
The recipient that the funds were to be paid to, is unable to receive the funds through his cell phone using this company 's app.
As a result of not being able to complete the transaction, i immediately tried to contact the company cash app 's phone number XXXX and was unable to speak to anybody from this company to assist me.There is no email address for the customer service. I am unable to get my money back from this company, The party that i sent the funds to,, the name and phone number were accurate. The recipient can see the funds, but can not recieve the funds.I need your assistance to get my refund as i am receiving no cooperation from this company to issue me a refund.
My name and contact information is below.
XXXX XXXX, cell phone XXXX.Email is XXXX XXXX XXXX XXXX Thank you for your assistance in this matter, XXXX XXXX
|
| 04/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent a seller a total of {$680.00} ( three different payments {$300.00}, {$200.00}, {$180.00} ) for three pairs of shoes. I was in contact with her once the payments were made and she told me told me itd be two to three weeks to receive them once shipped. I waited, and decided to get back in contact with her and after multiple attempts I received no response. I went through my bank to file a dispute in an effort to get my money back, and the claim was denied and I was told to get in contact with Cashapp to receive my money back. I then got in contact with Cashapp and was told there is nothing they can do for me, to try again with my bank. After contacting my bank again regarding the same claim, they then explained to me that Cashapp will not issue a chargeback because their service was rendered. This is very frustrating because I have been given the run around looking to resolve this issue. Cashapp 's customer service is next to useless and I would like to be provided with quality customer assistance to get this resolved, its hard to walk away from {$680.00}, especially when you've been scammed out of it.
|
| 08/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XXXX XXXX XXXX and XX/XX/2021my CashApp was compromised for over {$2500.00}. On XXXX XXXX I reach out to CashApp about the fraudulent activity that occurred on my account. Receiving a response from CashApp representative on the online chat was very slow or none at all. Also their toll free number no one ever picks up the call ( XXXX ). Therefore, I also contacted my financial institution XXXX about their issues. XXXX retire my money back to my personal debit card account. However on XX/XX/2021 cash app is now demanding for me to pay back {$1000.00}. I was sent money thorough CashApp on XXXX 2021. CashApp have taken my money unwillingly.
I am a victim of fraud through using a platform which does donot care about their Consumer 's being victim of fraud, its sneaky and pathetic how a company would prey on the innocent person over using resources to figure out the hackers who committed this offense. Now because I am just an individual I have no safety from CashApp trying to persecute me and have me help responsible for fraudulent activity on my account and people out here who are committing these crimes.
|
| 12/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I opened an account with Square couple of weeks ago so I can charge my clients on my website. I received the first payment without any problem and suddenly I get this email from them : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - After a comprehensive review of your account, we have determined that we are still unable to process payments for your business. Our decision to deactivate your account is final.
Any funds currently in your account balance will be held for a period of 90 days and released to you on XX/XX/2021. Theyll be available in your bank account within 2 business days.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - They are retaining {$390.00} that I could be using on XXXX XXXX. I have provided them all the information they ask. They don't want to release the money before 3 months. Please help.
Business Name : XXXX Email Address : XXXX Thanks
|
| 07/17/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
Cash App : XX/XX/19, XX/XX/19, and XX/XX/19 Im very upset about cash app team that closed my account while I have the available balance that I need to get the money out for me to pay my bills and now im Stuck with no way to transfer or sent money to someone to withdraw money for me while card blocked. It need to be unblock the card and my options that they need to set up a live customer support for repairs and disputes and other like tech to use phone call and live chat. I been struggling to find a customer support to communicate more fester email take forever to reply and I havent got my questions answered by the team, they have no rights to ignore my situation.
So now I need the card to be unblock it so I can use my debit card which Its not expired yet. I need to have card back on today for me to withdrawal money.
Another reasons they should give us few days warnings before close the account so customers included myself will know and be prepare for next step to transfer or repairs for the accounts.
All of prepaid companies need to do same and change the policy and have a customer service XXXX
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2021 I transferred {$100.00} from my bank account to someone using CashApp ( a service of Square, Inc. ) The person was unable to receive the money because they had misplaced their debit card and was unable to satisfactorily establish their identity to CashApp representatives. Given the fact that the person would be unable to access the money, I made an attempt to have the money returned to my bank account. On XX/XX/2021 I spoke with CashApp call agent XXXX. He told me if the money was not accessed within 14 days, it would be automatically returned to me. When this failed to occur, I next spoke with CashApp call agent XXXX on XX/XX/2021. He told me if I enhanced the security features on my account by obtaining a CashApp Visa card, I would be able to arrange for a return of my money. On XX/XX/2021, I spoke with CashApp agent XXXX. I told her that I had applied for and received a CashApp Visa card, and was calling to arrange for the return of the money I had transferred that couldn't be accessed by the recipient. She told me that such transfers were impossible to reverse in any and all cases.
|
| 05/02/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
On XX/XX/2021 I filed a complaint against XXXX XXXX who is trying to collect a debt he claims my sister owes him. The complaint number is XXXX. On XX/XX/2021 I received the resolution from Square who says it appears to be a phishing scam and Square would never ask for money. I responded that I did not think this fixed the issue. I have just now again received a demand for payment, from the same person, XXXX XXXX, this time through XXXXc, and again another one from the same company as before, XXXX at https : XXXX } XXXX. ( the symbol before the numbers " 101 '' after " XXXX '' is strange one, a vertical squigly that my computer keyboard does not provide I don't believe the CFPB investigated the correct entity..it may not be the companies that are wrong, unless they accept any claim for payment coming through their site, it appears to be the man, XXXX XXXX, who is initiating the fraudulent claim. I previously provided his telephone number, XXXX area code. Can you please look at the original claim again, nothing has been fixed. I received the same message only 2 days after you believed it to be fixed.
|
| 04/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I recently had a to file a complaint with cash app because I sent money to someone but didnt receive what I supposed to. At first the person didnt respond or want to refund my money. I let Cashapp know so that something could be done and so that this wont happen to anyone else. They said they couldn't do anything about the account and I couldnt get my money back unless it was sent to me by the party. The person finally sends me a refund but they intervened for security reason. Then I was told to find a way to receive my payment outside of Cashapp which at this point there is no other way. I expressed that I have been made to jump through hoops. I've called my bank to dispute the charge but they let me know it was a slim chance they could do anything due to regulations. I emailed back and forth with Cash Apps customer service team sending every bit of information I have only to be left with no resolution. I let them know I was dissatisfied with how this situation was handled and I received an email stating my account had been closed. Now I am out of my payment of {$260.00} and no way to get it back.
|
| 11/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
i have been using the XXXX XXXX app for aproximatley 5-6 years, the last 4 years I have used the tax portion of the appt to do my taxes, here is why : 1. its easy 2. its free I Recently went in the XXXX XXXX app to pull up my Tax Documents from previous years due to me being in the market for buying a house.
Know Credit Karma Prompts me to download the Cash App Tax app to get my Tax Documents.
XXXX HAVE NEVER AUTHORIZED XXXX XXXX TO GIVE MY TAX DOCUEMENTS TO CASH APP TAX*** This is very concerning to me. NOT only have i wasted days trying to recover my Tax documents form Cash App they are giving me a run around to get my Tax documents, and i still have not received them. there is a section on the Cash APP Tax app that list " DOCUMENTS '' however my tax forms are not in there.
i have never authorize XXXX XXXX to give my tax documents to Cash app Tax. i do have supporting screen shots in my phone i can send the screenshots to an email if you wish to provide me with one.
i am already on my 3rd day trying to work with Cash App Tax and still have not received my tax documents. i want to sue them.
|
| 07/20/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I received a brand new phone last week on Wednesday ( XX/XX/15 ) and logged in via my phone to my Cash App ( The payment transfer app from Square ) using my phone number. I believe that the system locked my account because it was a new device that they did not recognize so I did not think it was a big deal so I simply submitted a support request to have them unlock my account. This was submitted on that same night.
Thursday morning a customer support agent emailed me from Cash App asking me 6 different questions to unlock my account. I immediately replied to the email with all of the information that they asked for within minutes and have yet to hear back from them. All of my money ( {$4100.00} ) is in that account as they tote their direct deposit capability and encourage people to keep their money in their app and I can not transfer it to my XXXX bank account or get ahold of someone on the phone to verify that it is me so that they can unlock it. Have tried contacting them via eMail, social media and even adding their customer support representatives on XXXX but haven't received any responses.
|
| 06/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
In XX/XX/2020, cash app allowed government benefits to be loaded on to their website.
They promoted the pandemic unemployment by issuing an account and routing number.
I allowed my brother to use my cash app to load his benefits and I paid him cash from my bank account.
Soon after, my account was hijacked and I had to watch in real times as my money was sent to my late husbands aunt, XXXX XXXX ( XXXX XXXX, on cash app ).
She took {$3900.00} and {$1500.00} back to back and also ran my card numbers at the local XXXX XXXX.
I sent over XXXX messages to cash app, as they didnt have a customer service number, and I havent been helped.
I called her bank, XXXX XXXX and also the police.
As soon as she took the money, I was submitting for a refund.
Cash app could have intervened, especially in a transaction so large, but they did not.
One time, someone sent me {$500.00} and cash app put a delay on it for 24 hours.
Why was she able to send a {$3900.00} transaction and a {$1500.00} with no hold, no review nothing.
I was hacked and have had no justice since she lives in Florida, and I live in Ohio.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2020 I was scammed on cash app from someone name XXXX, he constantly changes his name so he can scam more. The scammer took XXXX USD off my account. At that time I contacted cash app and the Bank by phone. The bank was able to assist by blocking the transaction immediately however my account showed XXXX USD.
Cash app had said they would look into it then but nothing was done. I kept following up until cash app support saying the case close because Im out of the 72 hours window. Apparently the person I spoke with initially gave me incorrect information on resolving the issue.
I have not used cash app since, however yesterday, XX/XX/XXXX, I received XXXX from a friend on cash app and it was taken off by cash app.
On inquiry I was told that cash app took it to cover the negative balance.
Im the victim in all this and they did not dealt with my issue from it happened, instead left it for me to repay and the scammers still having fun.
I contact the support manager, XXXX, she was super nasty and condescending. She told me she can not help on the matter and tried to flip her rudeness into me.
|
| 07/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/19 a cash transfer of {$250.00} was sent from my debit card account name XXXX XXXX to an unknown person XXXX XXXX name shown is XXXX XXXX though cash app. Once I saw the transaction, I called the bank to stop it and they said because it was pending they can not do anything until it actually posts. So on XX/XX/19 my Girl friend went under my cash app and canceled the transaction which still said pending on cash app it gave me a transaction number. Someone informed me that cash app would refund the money to me within XXXX days it actually says it on its app. Here we are on XX/XX/19 and I have still not gotten my money back from cash app. I have had to cancel my debit card on XX/XX/19 so that this can never happen again. there is no email to contact cash app on, no telephone number all it gives you is a customer support link which send you a pin number that takes you no where on their app. I refuse to lose {$250.00} when I followed the instructions to cancel the transaction. The money was never accepted thank XXXX so I was able to cancel it but now we are at day 9 with no refund in sight.
|
| 03/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Cash App offers banking services, but there is no way to contact a live person ( no telephone number ) when there is fraud. I have had a bank account fraudulently opened in my name with Cash App. I received a debit card for it in the mail, but I did NOT open this account. Starting on XX/XX/XXXX, I have sent MANY email messages to Cash App, but I have only had one email back from them ( on XX/XX/XXXX which I promptly responded to ), and there has still been NO resolution to my knowledge. And it has been days since I first reached out. I have emailed back every day, and still NO further response. The person who opened my account fraudulently can be out there doing who knows what in my name! Please note that I have had other bank accounts at other banks opened fraudulently recently as well and I have been able to call a 1-800 number and get someone on the line & they have been able to close the account right away, start a fraud investigation right away, etc. Cash App should not be able to offer banking services if they are not able to provide immediate customer phone support for issues like this.
|
| 04/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
My contact info ( email and phone number ) was fraudulently changed on the Cash App provided through Square Inc on XX/XX/19, I reported it XX/XX/19 via XXXX because I had no ability to contact support without access to my account. I immediately responded on XX/XX/19 to a request for more info, but heard nothing in response. I followed up XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. XX/XX/XXXX they responded to a follow up XXXX post, but did not address the issue saying that they " did not determine the transaction was fraudulent. '' Although, I never disputed a transaction since I have not been able to access my account and see what activity occurred. I have had no response and no resolution. I do not know if fraudulent activity had occurred on my account because I still don't have access and can't get resolution on my account. It's possible I may have received funds and the person with access may have stolen money, but the company has neglected to return control of my account to me or provide any information resolving my issue.
-- -- -- -- -- -- -- -- -- -- -- -- XXXX XXXX XXXX
|
| 10/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash App by the company Square provides a digital wallet for USD/debit card/bit coin and stock purchase. In my account I have XXXXUSD worth of bitcoin.
On XX/XX/XXXX, I upgraded my XXXX and installed the Cash App on my new phone. The old phone was returned to the XXXX XXXX.
The App will not allow me to access my account. I have contacted Cash App customer service multiple times. I have receive scripted emails form 4 different representatives. None of which address my problem or seek to resolve their issue in an efficient or timely manner. Nor is there any dialogue, there is just random emails from different reps who don't familiarize themselves with the details of my account or issue.
I have deleted and installed the app many times to start fresh. The app only allows me to create a NEW account. If I enter my current account username, the app will not let me proceed because the name is already taken ( obviously, by me ) ...
I have been without access to my money for 7 days. I have had no response from the company that is relevant or attempts to solve my problem. This feels like fraud.
|
| 12/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
Today XX/XX/XXXX at XXXX XXXX. to charge my customer {$500.00} + 6.35 % for a XXXX XXXX I own XXXX XXXX I had verified my bank account three or four times several times a few days prior to the queen and the transaction as well as the night before I am verified my bank account once I did the transaction and charge my customer I received an email stating that I must verify my account further by entering 10 qualifying questions and that I would receive my money within two business days if they could properly verify my account I must now figure out how to refund my customer wait for 3 business days for the customer to receive the money then ask the customer to pay me again by using a different venue or payment method I asked to speak to a supervisor XXXX stated that supervisors do not take phone calls I may never see this money if my account is not properly verified if I had to pay people I would not have been able to pay them today and I almost had an employee come work with me today that I would have had to pay this would have been extremely embarrassing and subject me to complaint in lawsuit
|
| 03/05/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
This is a copy of an email I received. I do not have a SQUARE Account!
XXXX {$640.00} withdrawal from your bank account XXXX - XXXX XXXX XXXX XXXX XXXX / XXXX Square. com/Support XXXX Thu, XX/XX/XXXX XXXX XXXX XXXX For your security we disabled links in this email. If you believe it is safe to use, mark this message as not spam.
{$XXXX} withdrawal from your bank account Hello, Were reaching out to let you know that your bank account will be debited the amount of {$XXXX}. However, the customer has disputed this charge. Kindly cancel the transaction if you are not aware of this deduction, View Dashboard for more Information VIEW DASHBOARD The funds will be withdrawn within one to two business days.
SUPPORT CENTER Visit the Support Center for more information on Squares deposit schedule.
Thanks, The Square Team Receiving too many emails?
You can view all of your day 's activity on your Daily Summary Email.
Turn off Per Transaction emails now.
2021 SQUARE, INC. ALL RIGHTS RESERVED.
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX UNSUBSCRIBE FROM THESE EMAILS Reply, Reply All or Forward
|
| 02/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
This complaint is from the CashApp app. I sent money from my account $ XXXX to the wrong recipient on Friday, XX/XX/XXXX in the amount of XXXX. Immediately, I requested a refund and a day later got a message from CashApp support that the refund was declined. Subsequent, I was told to request the money directly from the recipient XXXX XXXX but the system is not allowing me to do so. I have asked numerous times for assistance from Cashapp support to request these funds on my behalf to be returned. I have not been successful after 8 back and forth emails regarding this issue. There is not a phone number, so unable to speak to anyone.
I am a cybersecurity professional and there should be other controls put in place to protect against money sent in error. I have been using CashApp for years and this is the first time this has occurred. I was told I had so many hours to request the refund, but there is only an email contact. I sent email immediately after the correct recipient advised that they did not receive it.
I am disappointed with the lack of assistance or remedy provided in this case.
|
| 11/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020, I used Cash App to pay a down payment for a puppy in the amount of {$150.00}. I have the text log communication of the whole conversation with the " owner ''. As soon as I paid the deposit, they did not respond again. I sent follow ups and a deadline to respond by before I attempted to reach out to the CASH app support to inform them someone is using their product to scam/defraud its customer base.
After no response from the " owner '' once the deadline was past, I contacted CASH app support. They then told me there was nothing they " could do '' even though I have such a clear cut case of their product being used for illegal purposes.
I have had to open a dispute with my card company as well as work on filing a police report in order to actually make a move to stop this type of work. It's awful to see a company allow someone to use their product in such a way and respond to someone with a variation of, " Oh well ''.
It's awful to think the honest people are the ones that get hurt with an app like this, while criminals are allowed to roam free without a second glance.
|
| 07/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
These are complaints with cash app/square account XX/XX/XXXX, XXXX XXXX XXXX. XXXX taken from my account XX/XX/XXXX, XXXX XXXX XXXX. XXXX taken from my account XX/XX/XXXX XXXX XXXX XXXX taken from my account XX/XX/XXXX, XXXX XXXX XXXX taken from my account XX/XX/XXXX, XXXX XXXX XXXX taken from my account XX/XX/XXXX, XXXX XXXX XXXX. XXXX taken from my account XX/XX/XXXX, XXXX XXXX XXXX. XXXX taken from my account XX/XX/XXXX, XXXX XXXX XXXX taken from my account XXXX XXXX XXXX refunded to the card for XXXX missing from my account Plus XXXX that was already there thats missing also This account has been closed for cash app and square since XX/XX/XXXX in the photos you can clearly see that all other transactions were declined I just want my money I have contacted my bank there nothing that is coming off my account at XXXX XXXX as of now because I froze the account but cash app nor XXXX will contact me back Below is photos of the statements Even authorized companies that payments were declined because this account has been closed since the beginning of XXXX and still no one has contacted me
|
| 11/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My cashapp account was closed last week because of a XXXX dollar charge back of some sort.. They sent a notice saying I would not be able to use the app for anything other than cashing out my remaining funds of the total amount to {$280.00} ... The notice states I can use either the card on file which it wont let me use and is resulting in this problem or add a new one.. When I attempt to add another it gives a message saying.. You can only cash out to card ending in XXXX That card is not available I have emailed them more than about 10 times and even reached out on XXXX and have had friends reach out as well. It has now been a few days later and they say they consider the issue resolved and will no longer respond. Yet, nothing has been resolved and they are still in possession of my money.. All I need is them to allow another card or bank account be added so I can withdraw and then be done with them.. The email on file is XXXX Thank you for any help you can provide I really need this money, especially with the holiday season being here.. I know its not much but its all I have. Thank you
|
| 05/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
To whom it may concern, Square credit card processing is Currently withholding up to 30 % of all transactions for up to 120 days! They do not get permission or properly inform their customers and we are getting blind sided at the worst possible time. Who could possibly sustain their business if square holds all your profit? This is a horrible thing to do to customers. Especially during the covid-19 crisis. They already withheld over {$1200.00} from my company this week when we are just getting back to work. Please help me share what is happening and stop what this horrible company is doing to people and business. On XX/XX/XXXX they withheld nearly {$1200.00} from a {$3800.00} transaction and on XX/XX/XXXX they withheld about {$190.00} from a {$580.00} transaction. They will not release these funds until mid XX/XX/XXXX. At this rate they will destroy small businesses using their service. I have been using square since XXXX and they just recently implemented this reserve system. I never agreed to the changes and the notification letter they sent in XX/XX/XXXX ended up in my spam folder.
|
| 08/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On Sunday XX/XX/2021 on or about XXXX XXXX I attempted to transfer {$200.00} ( XXXX XXXX dollars ) using Cash App to a friend XXXX XXXX ( XXXX XXXX ) At or about XXXX XXXX on Sunday XXXX XXXX, she still hadn't recieved the funds which was odd. So I immediately contacted Cash App to request a refund I did this because XXXX and I noticed that her Cash App tag XXXX XXXXXXXX doesn't have a capital letter XXXX " XXXX '' which is how the Cash App tool directed the {$200.00}. Also, I contacted my bank XXXX XXXX and alerted them to the problem so that I could get the funds back.
Monday, XX/XX/2021 I was contacted by Cash App Customer Service and asked to provide information so that I may get a refund or redirection of funds. I have provided the requested information each day. Today, I notice that each day I have been asked to do something and I do it but, no indication of refunding my {$200.00}. It seems as I'm getting the run around and no refund. This is not right.
According to the app the original transaction did not complete so it should be no problem getting my money returned to me.
|
| 03/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2021 I was try to connect XXXX XXXX to my new TV. I was prompted to put a code in on my phone which I did and after putting in the code I was prompted to call this number ( XXXX ) which I did. As I'm talking to who I thought was XXXX XXXX customer service they told me to download an app called XXXX and then they started controlling my phone through their phone or computer. I did put in my pin number to my XXXX XXXX but I thought I was getting XXXX XXXX XXXX. My bank account was connected to my XXXX XXXX account and they started adding money to XXXX XXXX and sending it to themselves. XXXX XXXX saying there was no unusual activity because it was from my phone but as soon as I realized what happened I reported it to XXXX XXXX and sent emails trying to stop payment. I also closed my bank accounts and opened new ones and unlinked my account from cash app which I will never do again. XXXX XXXX should be able to get my money back but they won't. I've never sent money to these people before and I've never purchased an XXXX card through XXXX before. All these are signs of fraud.
|
| 11/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
In XXXX my bank account was hacked and two {$250.00} were transferred to cash app. When I contacted my bank, they said they were holding me accountable for the fraudulent charges. When I asked why, they said that they contacted cash app and they said I had an account with them and I was the one to send the money to my cash app, which I did not. Why would I send money from my bank account to cash app? I would use cash app to send money to a person but never to cash app. I submitted a complaint to Better Business Bureau and they never responded. I also tried to contact them directly and they never responded. I checked my account and they closed it without my knowledge, consent, or a reason why. This alleged transaction cash app said I did, occurred the same day and time that my account was hacked for nearly {$500.00}. Cash app caught the transaction and returned the money.They have also added charges on to my account that I never completed. I also contacted Georgia General Attorney 's office to file a complaint and they transferred my claim to the Department of Banking and Finance.
|
| 04/14/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I have received about 20 text messages from XXXX collection group telling me to pay XXXX XXXX, first {$920.00} and now {$620.00}, using their site.. Sometimes they stop a few days then start up again. It has been going on for about 2 months, yesterday is the most recent attempt. It sends a link where I can connect to and pay. A person claiming to be XXXX XXXX called me in XXXX this year telling me my sister owes him money, did not say how much. His number is XXXX. I told him my sister had a major XXXX recently but I have not seen her in over 2 years as she moved away and because of fear of Covid I do not travel. He started to bad mouth my family. This debt was paid by my sister but the text messages are still being sent to me. When I texted back, " Fraud '', the response was that they did not understand my message. I looked up the number and found that over 2000 complaints have been filed against whoever owns this number, there are a group of numbers, are similar. I am unable to block them. I want to report them, both the person who wants the money, and the " collection '' link.
|
| 12/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
We use XXXX for processing our business transactions.
Our case with XXXX is CASE # XXXX Our XXXX account was breached on XXXX occasions from XXXX through XXXX - in the amount of {$35000.00}. By the time Square told us - funds were gone.
XXXX blamed us for not implementing the XXXX step verification, a system of which they turned off and subsequently turned back on after this occurrence.
My wife and I traveled during the holiday. When we returned we immediately contacted Square. Nobody helped us - nobody investigated - nobody at XXXX did anything. Only sorry - {$35000.00} is gone.
1 ) is XXXX insured for this?
2 ) is XXXX going after these funds and then keeping them without my consent XXXX ) they were transferred to XXXX XXXX accounts - did XXXX tell XXXX None of the above were allowed to be discussed with XXXX - only sorry there is nobody to take this up with.
This is not right. We had to file today against Square with XXXX, IC3.gov, Identitytheft.gov and will be meeting with our legal counsel next week - all based on Squares horrible decision and them doing nothing.
|
| 08/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I used the Cash App to have someone send me funds. I went to deposit the funds into my bank out of Cash App. I check my bank account on the day that the funds were meant to be deposited into and they were not there. I then reviewed the transaction on the Cash App and saw that the direct deposit was set for a bank routing number I had never heard of. I looked up the routing number of the bank and it appears that it is the bank that Cash App runs all of its transactions through. I am unable to see the full account number that the money was transferred to. Cash App has no direct customer service. No phone number that they currently have listed gives you any information, they only have messages about things that are not what they state on their website. There is only a limited way to send in a complaint on their site ; you have to hunt through their menu to even find a form. This was clearly a mistake and it seems clear that Cash App put in a placeholder direct deposit account that went to their own bank. I have no idea why they would do this, why wouldn't they just leave it blank?
|
| 09/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Beginning in XXXX, my XXXX used Square for all credit and debit card processing. However, at the end of XXXX and the beginning of XXXX, we noticed an error. The money that we were collecting via Square did not match what was being deposited into my XXXX account. After contacting Square, they launched an internal audit. After several weeks, Square contacted us and said that we were owed north of {$40000.00} from XXXX. They stated that I had two accounts with them and some of the money was hitting by checking account and the rest stayed in their system and was never deposited. After this discussion, we were promised that we would be mailed a card with the funds on the card. However, we never received that card. The two points of contact from Square stopped responding to emails in XX/XX/XXXX. We have not heard from them since that time.
In addition, Square reported the wrong information to the IRS. The 1099s that Square sent to the IRS were for the amounts we should have received, not what we actually received. Therefore, I now owe back taxes on money that I never received.
|
| 05/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 i sold XXXX XXXX XXXX to a company I used Square to collect the funds after swiping the client card ( XXXX ) it said approved I elected the funds to be deposit 1 to 2 business day in to my business account associated with square. a day or 2 went by and notice that the money was not deposit into my account from square so i reach out to square and my bank. After talking to bank they did not see anything that was deposit into my account with the amount of {$1200.00} so me and the bank went to search other deposit and notice the only deposit that was made was the ones that was instant and charge a 1 % fee that connected to the debit card and not the bank account number but the ones that was suppose be deposited was not in the amount of {$41.00}, {$67.00} {$1200.00} square send me ach trace numbers that i gave to my bank and bank do not have this in there recored of deposit nor in my account ive reach out through email and no response from square at all since XX/XX/2020 all complaint been through email since it no one to talk to direct after they close my account.
|
| 10/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
on XX/XX/2019 my mom sent me {$200.00} to my cash app which is " XXXX XXXX '', the phone that that my cash app was downloaded to is no longer in service and when i tried to log back into my account with my new phone it sent a confirmation number to my " old '' phone number which is NO longer in service, this caused me to create a new account using the same email address as my old account, my new account is " XXXX XXXX '', when i logged into my new account my bank account information was already saved, but i could not see the {$200.00} because it is SOMEHOW stuck in my old cash app account. I have contacted customer support countless times and i received a email on XX/XX/2019 stating that all i had to do was send them my old account info along with my new account info and they would merge my cash app accounts leading me to retrieve my funds of {$200.00}, and they have yet to do so, Im making a complaint because their options for customer support are poor. I do not feel like they are going to get me my money base on reviews ive seen, please help me resolve this issue, thanks.
|
| 08/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Square Customer service agents do not understand enough English to properly process a a simple disputed merchant charge on the card.
My original filed written dispute clearly states the following : Merchant Name : XXXX XXXX XXXX XXXX Order Number : - XXXX Transaction Date : XX/XX/2021 Transaction Amount : {$19.00} Reason for dispute : Received Defective Product Square 's first customer service agent just cut and pasted in their response were the agent requested that exact information again, which means their agents are either not reading or not understanding simple straightforward English.
Then, the second agent, thought the complaint was for a product that was not received yet, so cut and pasted in a request for all of the shipping information and so on, again indicating their agents are either not reading or not understanding simple straightforward English, because a defective product by definition means the product was received.
This type of horrible customer service should not be allowed, because it makes filing a debit or credit card dispute extremely difficult.
|
| 08/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
Servicemember |
|
I moved away from my old address in XX/XX/XXXX and never cared to do a address change.
On XXXX I wrote out a check to a friend and watched him deposited the check. Somehow the check landed in my account but also bounced from insufficient funds but was also told that the check cleared. Then when I address the banker that helped me out most the time he altered the transactions not knowing that I already have statements of it printed out and made slot of copies. This caused me to did into other activities and transactions which now I discovered involved all of my banks and accounts.
No matter what I do ( change email, phone, phone number ) it doesnt matter. It will be compromised at will and if the bank can alter the transaction to a transaction I made a week ago that just got posted. How can I not recognize it to dispute it.
Im limited with sources to help and no attorney is willing to take my case. Im asked to go into mediation but this involves more then just the bank that request me to mediation. It involves everything account associated with my social security number.
|
| 12/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I filed a complaint about a company called CashApp, Square , Inc. Complaint number : XXXX. As a result of my complaint the company retaliated against me and blocked my account. But I still have money on deposit with them in a stock trading account. Because they blocked my account today, I lost a lot of money because I could not sell stock that was losing value.
The company simply ignored my original complaint. They claimed that they do not guarantee that a trade order will be canceled when requested. They also admitted that trade orders made after trading hours are executed when the market opens, but they do not mention anything about why they did not execute the order when the market opened.
The company now seems to be retaliating against me for filing my complaint, they have blocked my account so that I was not able to make any trades at all today and my account lost value again. You can see from the timestamp that the account was XXXX during the trading day. There were no reported issues with the site. Also, a friend logged on and confirmed that he had no issues.
|
| 12/27/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I keep receiving unauthorized VISA cards from Square. I sent an email to the company asking to stop all mailings and another card was received last night. I am concerned about the safety of my account so I removed my bank information from their app. The mailings are clearly marked that they are coming from Square and are clear that there is a card inside. Can issuers send cards without customers permission? All of the issuers that I do business with send replacement cards in non-marked envelopes so it is not obvious there is a card inside. Since Square ( cash app ) accesses my bank account -- this is very concerning and a poor practice. Each of the five plastics I have received at this point have had gibberish imprinted on the front of the card ( $ grdhfgjfgjfhkhk ), my full name, VISA number they issued ( bin XXXX ), exp and CVV. On the flimsy paper it is stuck to there is a QR code to activate. Paperwork is extremely minimal- no terms and conditions. This practice needs to stop -- and this company needs to stop mailing VISA cards that were not authorized to my home.
|
| 06/06/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/2019 I called cash app to this customer service number : XXXX because I sent money to the wrong person ( {$20.00} ) so I was trying to get that money back, when I called them they asked me to download an app ( viewer quick support ) through that app he ( XXXX ) got into my cellphone. Once he got into it ( my phone ) he asked me to verify my account by taking pictures of my id, debit card and my face. Then he said that " he was going to send me the {$20.00} that I had sent to the wrong person in order to end the verification process '' He ended up sending me {$200.00} accidently instead of the {$20.00} and it " failed ''. So he asked me to go to the store and buy a XXXX gift car of {$200.00} and give him the code in the back which I did and as soon I gave him the code he hung up the phone and when I tried calling back claiming to him, he kept hanging the phone up. I went to my best friends house so she could try calling for me since het english is better than mine. They ended up saying a lot of profanities. I still have the ebay card and the receipt just in case.
|
| 05/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Cash App Reference Number : ref : XXXX : ref I am unable to access my Cash App account after purchasing a new phone and installing app. Starting on or about XX/XX/2021 up to and including XX/XX/2021 I have communicated to Cash App through the support function on website, had email communication with XXXXXXXX XXXX and XXXX, and with the social media team through the Message option on XXXX. In each case they provide instructions on how to access account and trouble shooting advice if I am unable to log in following the instructions provided. In each case I have followed the instructions given and submitted the requested account information. The Cash App Team seems unable or unwilling to look into the problem and provide a solution beyond instructing me how to sign into app and repeatedly asking for the same information over and over again. When a company has your funds, no matter how little, and access to a linked checking account their should be a sense of urgency to allowing customers to have access to their money.
Attached is pop up I receive when trying to log in.
|
| 05/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/19 I email Cash App support to tell them that I paid {$40.00} for a vendor event and the person didn't provide me documents /location that was needed to attend. I asked them to refund my money or I will have to file a dispute with my bank. Cash App replied back and told me that that was the best thing to do in order to get my funds back and they will listed the merchandise as a fraudulent activities. Meanwhile, they included information for me to submit to them concerning the merchandise and I didn't do it because I thought email them the email conversation between her and I was okay. Meanwhile, days later my account was deactived.
A few days later I reopen another account under my business name because I knew I had to have funds coming in from clients. They instantly told me that my account is closed and for me to transferred the funds into my banking account. When I tried to do so I was unable to transfer the funds, update new credit card or refund the person ( s ). I have email them at least 4 times a day concerning this matter. No reply from a human.
|
| 05/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2020 XXXX I sent XXXX XXXX {$190.00} via CASH APP for a XXXX XXXX XXXX edition. The item and profile was listed on XXXX. The XXXX profile name was XXXX. She then proceeds to tell me package should arrive in a few days. a week almost passes and package never comes i then tell her to give me the XXXX tracking number and it turns out to be invalid. I then tell her to send me my money back via CASH APP. She makes excuses and says it wont go through. I even requested it back and still it wont got through. I give her my XXXX info to send it through and she says it still doesnt work and tells me to make a email with password and send it to her. I have yet to receive my money and XXXX. I called XXXX who I bank with and they tried to despute the charge but They reversed it XX/XX/2020. XXXX said they cant help me with anything. CASH APP says they cant offer refunds contact the recipient, but that doesnt work either. XXXX XXXX CASH APP name is $ XXXX the mobile number used was XXXX XXXX XXXX XXXX XXXX. Plz help me my account is - {$200.00} I just want my XXXX back
|
| 11/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
On XX/XX/XXXX, I purchased equipment from someone via Cash app for {$100.00}. After a while I suspected that I was being scammed and in my attempts to reach out to the merchant I was then blocked from getting in contact with them. Therefore causing me to believe that he didnt even have intentions of shipping the item to begin with. On XX/XX/XXXX, I filed a claim for such dispute and was guided to go about doing so through the XXXX XXXX XXXX app. After doing so on XX/XX/XXXX, I received a confirmation email from XXXX XXXX XXXX claiming that they have already gone about disputing such transaction with the merchants bank and that I will not have to do anything on my end. Then on XX/XX/XXXX, I received an email now claiming that since Cashapp is a third party application they can do nothing on their side at this point, resulting in a chargeback on my account of - {$100.00}. As of now I am stuck in the negatives and even with my countless efforts to reach out to Cashapp and XXXX XXXX XXXX, all I receive is a constant runaround and it is completely unfair on my end.
|
| 06/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
This is about Cash App company, On Tuesday XX/XX/XXXX, someone hacked into my account and fraudulently stole {$180.00} from my Cash App. Immediately, same day, I notified Cash App Support and they told me they were looking into it. They requested I sent them some information which I did A day after, they came back to me asking for same information. I did send those again.
2 days later they came back asking for same information I'd already sent to them twice. And they claim they were not able to locate my account.
When I went online to find a way to resolve this issue, I came across a website called XXXX - and the reviews left by other consumers regarding their experiences with Cash App were totally upsetting ( XXXX XXXX XXXX ). I came into conclusion that this company does not have the interest of consumers at XXXX, and they appear to deliberately support fraudsters using their platform.
Please can you help? I need them to return the money stole from my account.
I will be so glad if you can help or point me in the right direction.
Thank you so much
|
| 04/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I am a XXXX XXXX XXXX. I have customers who use CashApp to send payments for products. Cash app advertises a way to send and receive money from friends and family. They have closed my account leaving me no way of getting the money my customers have sent me. I have tried all the ways to get my funds. The Cashapp will not accept any debit cards as it states it should or bank account. I have tried to contact via the phone number they have listed online with no luck. I have called square who owns cashapp and have been told they can not help me. They only give out the phone number that is automated and states there is not a representative to speak to. When you try to get support online this is what happens. Sign in and it says they have to email you a pin. Then when you get the email and put in the pin you get a message that you will get an email with a link to sign in. There is no additional email to login. There is no way of contacting anyone to discuss how to get the funds. They are fraudulently scamming people to use their services in order to keep the funds.
|
| 12/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received a " Cash.app '' card in the mail, totally unsolicited by me. The card came complete with an Account Number, expiration date, security code and my name. I have been unable to verify how to cancel this card with " Cash.app '' or with their parent company " Square , Inc ''. Their help # is XXXX, but has no customer service people to help. They point you to their website " Cash.app/help '' which is mainly for activation, adding money, etc. I have contacted the FTC and submitted an " Identity Theft Report ''. Shortly after receiving this card, I received an " XXXX XXXX Personal Savings '' new account information card listing a full account # for a " High Yield Savings Account '' which I had not requested. In the same mail was a letter from " XXXX XXXX XXXX XXXX '' in XXXX XXXX XXXX, UT stating that an account had been opened in my name and they believed it was opened without my authorization, thus closing the account. They then went on stating the applicant had access to my name, address and SSA. I have filed an " Identity Theft Case '' with the FTC.
|
| 09/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
On XX/XX/2020, I received a message from an acquaintance that they received a CashApp request for {$100.00} from me. I do not have this person 's CashApp information nor would I ever request money from them. They then sent me a screenshot of the account information and the profile picture is a picture of me but, the CashApp name is different from the one I use. I do not have any access to the account they showed me nor did I create it. I contacted CashApp the next day and then again on XX/XX/2020 in an attempt to report and close the fraudulent account. Not only did they refuse to do so but, they claimed they could not provide me any information regarding the account. They wouldn't even so much as look into the matter for me to verify that it was legitimate. I then sent a dispute letter via IdentityTheft.gov 53 days ago from today and have yet to hear back from them. I really want this resolved and do not know what else to do at this point. CashApp has no Customer Service or proper process for handling such matters. They do not even appear to care at all.
|
| 05/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/18, i applied and was approved for a Cash app prepaid card. Since i am XXXX i do not have a steady income or bank account to receive, transfer funds. My wife and son who both have Cash app felt this would be a good option for me so whenever i need money they can transfer From their accounts to my cash app card. I had no issues whatsoever, until a few days when my son tried to send me XXXX XXXX for dinner. He let reviving a message stating the transaction failed. At this point i had already had XXXX XXXX in my account from transactions from my wife. I emailed cash app who said due to fraudulent activity my card was closed. I am beyond angry as i did nothing wrong. My son and wife both work and anything sent to me or transferred was monies from their account ya only. The strange thing is their accounts are still open so where was the fraud. I sent a message to XXXX today and received another email with no explanation but that my account is closed. I have XXXX XXXXs int he account and i would like my money either sent back to my wife or to myself.
|
| 07/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/XXXX I was unable to receive funds from my family using Cash App. I contacted Cash App they claimed I needed to verify my identity, mind you I had the Cash App for months already and used with no problems. They sent me a link instructing me to send my DL front and back and including a picture of me holding my license ( odd? ), but I did it. They told me it would take 10 days. I've verified with my other " cash app '' types, it took 1 - 3 days. I contacted Cash App XX/XX/XXXX talking to 2 reps at the same time. 1 via the cash app app, 1 via XXXX cash app. 1 rep continued to say they're working on it, while the other said I have to send my license again ( talking to them at the same time ). I feel I am being toyed with and I don't want to send it again and why wouldn't they both say that if that's the case. 1. I'm worried of where I sent my information to, 2 still unable to use the Cash App app, 3 someone is lying and playing games.
My Case # XXXX Here 's the link they had me send my credentials to.
https : XXXX.
Please check the link validity.
|
| 09/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On or about XXXX XXXX, 2020, XXXX XXXX and XXXX XXXX transferred a total of {$610.00} to CashApp for transfer to me. They received confirmation that the money was taken from their accounts. None of the money has ever reached me.
After trying unsuccessfully to reach CashApp by phone ( none is listed ) or email, I wrote a letter to them on XXXX XXXX, 2020, to the attention of Customer Support. I heard nothing back. I followed up with another letter on XX/XX/XXXX addressed to the Chief Financial Officer, certified mail, with copies to the CashApp lead, the General Counsel and the Chief Executive Officer. Again, I have heard nothing from them. I have copies of the correspondence to them in my files. I have not even received an acknowledgement that they are looking into the matter.
It is now more than six months without the funds. I am suspicious that I am not the only person to be affected.
One of my letters asked them if I was wrong about being owed the money, but no response was forthcoming. I would like them to pay over to me the {$610.00} that is due.
|
| 05/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/21 I had {$520.00} sent to my cash app account I went to go remove the money and it was declined. And since this date I have been contacting cash app support at least 3 times a week to get help and NO ONE will help me. I have been hung up on agent and Supervisors. I have been promised call backs about this issue and promised emails back. BUT NOTHING IS BEING DONE. I received an email back on XX/XX/21 saying that this was for my protection and that it was resolved and to continue to use my card, BUT IT WAS NOT! My money is still sitting in this cash app account and no one at cash app will tell me what is going on or why this happened or anything they just pretty much took my money and will not help AT ALL!! I understand this was done for my protection but now I have verified everything and now I havent done ANYTHING WRONG EXCEPT FOR TRUSTING IN A COMPANY LIKE CASH APP NOT TO STEAL MY MONEY!! I keep getting emails saying rate your experience which I do reply to saying what experience I was told I would get a call back or email back but never did.
|
| 10/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2020 my Tax returns were deposited into my Cash App account. I was using Cash App as a baking app for direct deposit because I was having issues with my normal bank.
Well I didnt find out untilXX/XX/2020 that it was direct deposited on that day. Well on that same day my wallet was stolen. I dont even know if my money is being Used or not?
I contacted Cash App to try and close the account until further notice. I was told not to close the account cause I can loose the money.
I provided the credentials SO many times they kept saying they couldnt find me. Then all of a sudden Cash App said Theyll merge my accounts. So when they asked if I had a bank card attached I said no you because Cash App is my Bank card. There were emails sent back and forth and still nothing.
I am a single mother. I have little funds. Covid has a effected my XXXX to attend daycare and Im with out a job. I know I have my funds and where they are at. But no one wants to help me. No one seems to even care.
If I dont have money. Me and my XXXX will be on the street.
|
| 05/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On Friday, XX/XX/2020 {$460.00} was deducted from my checking account. The line on my statement said Cash App, parent company Square.
I do not have CashApp. I notified my bank on Thursday, XX/XX/2020 that I saw a pending transaction for release on XX/XX/2020 that same day my bank fraud department stated that via this CashApp they tried to deduct after the {$460.00} was approved they tried for {$1400.00}, {$1000.00}, {$750.00} then {$500.00} each time getting lower. Since the charges were coming from California and were according to the Bank Fraud Representative `` XXXX XXXX type of things '' they declined the charges.
CashApp and Square have no email address, no contact phone numbers. You have to have their App and card to receive support. I informed my bank who provisionally returned my stolen money until their investigation is over.
Today, Saturday, XX/XX/2020 a CashApp card shows up. I tried getting on to their site, I put in my email address - no email address exists for them. I put in my cell phone number - no phone number exists for them.
|
| 03/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2019 I was in the process with a wire transfer {$75.00} via the CashApp, the app allows you to send money to a person in your contact either by phone number, name, or the profile name created.
My friends profile did not populate but another person did who is not in my profile, and the funds was captured by a person with a profile name " XXXX '' This is not my friend and upon the funds being captured I sent this person a message to decline this money transfer, I emailed the Cashapp and they advised once the money has transferred even if I didn't authorize it, they can not refund me back and I will have to reach out to my bank.
I spoke with my bank they cancelled my card and a full dispute. However Cashapp petitioned my dispute stating that I authorized it therefore my bank which is XXXXt XXXX XXXX re-couped my {$75.00} from my account. My bank gave me the phone number of the person who captured my money and this person I do not know. The phone number does not exist in my phone and I did attempt to call the number and it has got un-answered.
|
| 09/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I sent {$300.00} sent on XX/XX/20 to someone who changed her phone number and no longer using the account $ XXXX which is where the money went to. However, since her number was changed, she no longer had access to this account and was unable to cancel, or refund the money 's sent. The response I'm getting from the company " Cashapp by Square '' is that they're unable to cancel or refund any transactions that were complete. Problem is, the funds were never accepted, or completed by her because she didn't have access to the account, the phone number associated with it, or the phone. If the transaction hasn't been completed, they should be able to reverse it. I explained to the reps that the transaction was never completed on the other end and cancelled on my end, but they're refusing to assist me with recovering my funds that's just sitting there which has been drafted from my account. I continue to advise that the person receiving the funds was unable to accept and complete the transfer because she had no access to the phone, or account any longer.
|
| 06/27/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2019. My phone was hacked by an 800 phone number XXXX found on XXXX thinking it for XXXX costumer service when I needed help to cancel a transaction I sent to a friend through XXXX. But unfortunately they hacked my account by taking my name, phone number and the device am using to access XXXX and {$1200.00} was stolen through XXXX XXXX. I called XXXX but XXXX says they can not accept my claim because my phone was used on XX/XX/XXXX to access XXXX so they have no evidence that I didnt authorized those transactions. I have explain to them several times that I didnt authorized any payment and my phone was hacked because they people ask me what phone am using, and I didnt know anything so I told them the device. But XXXX still dont want to help me trace my money. At this point I know they wont help. They are aware that people are using their app to scam people in the app but they have ignored and dont do anything about it. I need help getting my money back because I didnt authorized any transaction and dont know these people. Thank you.
|
| 08/06/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Well i was hack into on my computer where serveral prepaid cards i have were used to a sight called XXXX and my cash app which i am having problem with them refunded all the charges i did not authorised, i am a XXXX XXXX i have a XXXX XXXX XXXX XXXXXXXX i am XXXX years old on XXXX i was XXXX in 2016 very badly and now i suffer from many XXXX things, the company is cash app that my pre paid card ending in XXXX i dont know the name of the bank they only refunded the XXXX statement XXXX charges XXXX, XXXX, XXXX and XXXX thats all they did this goes back to XXXX in XXXX where it started XX/XX/XXXX XXXX and XXXX XXXX XXXX for a total of XXXX XXXX charges XX/XX/XXXX XXXX charges XXXX XXXX XXXX XXXX XXXX XXXX XXXX is a total of XXXX XXXX Charges are a total of XXXX for dates XX/XX/XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, and XXXX XXXX total is XXXX dates XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX the grand total of refunds owed to me are {$420.00} thats halve of my rent i am being evicted for not paying my XXXX rent please help me get my money back
|
| 11/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/21 I filed a dispute with cashapp ( square inc. ) that included approximately 81 transactions totalling approximately {$4700.00}. There were 2 different sites that made several withdrawals each on my account, XXXX XXXX XXXX and the other was XXXX. I was informed when I filed the dispute that I would receive an update within 10 business days. I spoke with customer support through the app to find out if there were any updates on a couple of different days. This is the only way you can communicate with cashapp. I have asked for a phone number or email to someone that can help me however I get the same response from all reps, " your case has been escalated " which must not mean anything. Today is XX/XX/21 and XX/XX/21 was the 10th business day and still I have not received any updates from cashapp ( Square Inc. ) When I went to support in the app I received the same response as any other time. Its been escalated. I very much appreciate any help you can offer me. My family and myself desperately need our money returned asap. Thank you
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Someone hacked my account on XX/XX/2021 and sent {$600.00} to different people ( XXXX XXXX {$200.00}, XXXX XXXX XXXX {$200.00}, and XXXX XXXX {$200.00} ) on CashApp. Other withdrawals were attempted but blocked by my bank. CashApp and my bank XXXX would not reverse the transactions and return the money that was stolen from my bank account via CashApp. They said it was initiated from my device but hackers are spoofing devices to steal money. I advised them of this and I did not initiate these transfers. My bank XXXX says CashApp will not reverse the transactions and they cant do anything about it. I tried to continue to contact CashApp and they refuse to speak to me about the money that was stolen from my account.
XXXX : XXXX Cash App Ghosting Response : Subject : RE : Canceling a Payment [ ref : XXXX : ref ] Hi there, While Id be happy to help you with any other issue, Im unable to provide further information for this particular case.
For questions or concerns outside of this case, please reply back to me here.
Thanks, Cash Support
|
| 07/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I sent my mother T-shirt dollars thru the cash app account. She never received it. On Friday I attempted to resolve the issue with cash app. I called them and they attempted some trouble shooting technique that didnt work and told me that they needed me to transfer XXXX dollars to my cash app account so they could verify my transactions and they would give me the place the funds back into my scoping once they were able to verify the transaction. I refused and he said he would need to gain remote access to my phone through quick support app. That didnt work so he ask me to go and purchase a XXXX dollar XXXX XXXX card an give him the code off the back. He stated once he was able to verify it he would refund the XXXX dollars for the XXXX XXXX card and the original XXXX dollars. When he came back on the phone he stated the he would not be to verify the transaction with the XXXX dollar XXXX XXXX card and I would need to purchase another card with a XXXX dollars on it. I refused and he said there would be nothing else he could do
|
| 02/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I have tried to reach out to cash app support regarding several dispute matters at this point they have an unusually long time to process refunds up to 10 business days. I am not understanding how a transaction can immediately show as refunded but the funds wont be available for ten days. More recently I am having an issue with XXXX transactions on my account that XXXX is claiming they cant even locate on my account. CashApp is putting an undue burden on me to dispute the transaction of asking me to provide a receipt or letter showing XXXX cancelling the charge. When I explained to CashApp support this was unreasonable and in no way possible because as I stated before XXXX is claiming they have no record of any of the charges to my account CashApp support failed to resolve the matter and even refuse to cancel the duplicate charge from XXXX. They are refusing to process any disputes and I have over a XXXX dollars stuck as charges or in limbo from CashApp 's negligence and unwillingness to follow the FCRA and allow me to file a dispute.
|
| 12/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I signed up for a Cash App account using a referral offer from my friend. The offer states that I must be : 1 ) Be new to Cash App with no previous accounts 2 ) Enter their invite code correctly within 7 days of sending/receiving their first payment 3 ) Link a personal debit card not associated with another Cash App account. People under XXXX can activate a Cash Card instead 4 ) Send {$5.00} or more, either as a single payment or multiple smaller payments, within 14 days of entering the invite code I have never had a Cash App account before, and did all of the other steps, but the referral bonus was automatically denied. I reached out for help and both reps that I spoke two simply stated that I did not qualify. I asked which condition I did not meet, to which they replied that they did not have access " for security '' to know which condition I did not meet but that I did not meet it.
In short, they set up a set of conditions to get this bonus, opaquely deny it, and then when pressed for a rationale, said that they can't tell me.
|
| 04/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Its a very complicated and hard to explain but I have fallen victim to multiple major corporations and my previous employer illegally accessing and changing my credit reports. They have intentionally mislead me, confused me and ruined my life. I can barely focus on my day to day simple activities. It has become unbearable they way they change emails, hide job opportunities and erase important information from my phone. It is the worst form of torture possible. The mental anguish is unbearable. I just learned I was part of some XXXX XXXX that i didnt even agree to. My credit is ruined and I cant concentrate on anything. I am tying so hard not to apply for unemployment. Im living day to day and behind on all my bills. My credit report says I own property that I never have been to or know about. These companies have destroyed me. Between XXXX, XXXX XXXX XXXX XXXX XXXX Tn. And cash app falsely submitting things and intentionally and knowing torturing me with there half truths and revised terms and conditions I dnt know who to turn to.
|
| 03/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
This event started began when I attempted to transfer money from my cash app account to my bank account. As near as i can figure my account was hacked and this transaction was taken over by a 3rd party who interfered with it and sent me through a number of money transfers that they said was necessary to verify my identity. The amount to be transferred was XXXX, however the documents that will be attached to this complaint will show that there were many transfers that left with XXXX that was not put back into my account.
The event began on Friday the XXXX of XXXX and went on over the weekend until the XXXX of XXXX when my suspicions were verified when I discovered CFPB website that described an incident very similar to mine with Cash app and a subsidiary of Square Inc .
I also have text messages from the two people who were a part of this " scam " XXXX and XXXX that outline their involvement with these transactions.
I attempted to contact Square inc from the app for support but did not hear back from them until several days later.
|
| 03/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I received a Cash App debit card in the mail on XX/XX/XXXX. I knew that it was a case of identity theft because I never opened a Cash App account and I have had two other accounts opened in my name recently. In both of those cases I was able to easily contact the company and have the account closed. I attempted to contact Cash App, but I quickly discovered that they do not have a phone number. All websites that I found directed me to contact Customer Service through the Cash App itself. Of course I do not have a Cash App account, so this was useless. I emailed Square to alert them to the fraudulent account and ask them to shut it down. I received a form email back on XX/XX/XXXX, telling me ( once again ) that I need to contact Cash App Support directly from the Cash App. It did not address my concerns or the substance of the email. I have not received a response to my subsequent email.
In short, there is a fraudulent Cash App open under my name and Square offers no way to get in contact with Customer Service to resolve the issue.
|
| 10/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my cash app card stopped working and started declining due to unusual activity when I contact the cash app I was told that XX/XX/XXXX unemployment requested them to freeze my funds and wire it back to them my money disappeared on my account on XX/XX/XXXX and I had a message saying that it was wired back to XX/XX/XXXX unemployment every since then I have been contacting XX/XX/XXXXunemployment and cash at back and forth and XX/XX/XXXX unemployment has told me they didn't they have never received any funds back from cash app and that cash app is stealing my money and lying to me I'm honestly fed up with this and I really don't understand why I'm being lied to and why cash at feels the right to hold onto my money it has almost been four months now that I have been without thousands of my dollars I have bills and a child to take care of and it's really frustrating that I keep getting the runaround and being lied to I honestly just want my money back and I want cash app to tell me the truth on where my money is actually at
|
| 03/30/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I have been trying to get into an old cash app acount of mine. I no longer have access to tge email or phone number linked to the account so i reached out to customer support now for weeks and i continue to get the same answer which is and i quote, for securiry reasons we can not give you access to this account. I have the cashcard, i have sent a copy of my drivers license, gave them addresses, my social, dob and everything but still thats the answer i get. To make the matter even worse the last 2 stimulus checks have been deposited into said account and i cant even touch it now so tgese people have rougly XXXX dollars of my money and will not let me have access to it. The reason i no longer have access to the email or number linked to the account is due to the fact that i was in a very violent relationship where i was almost XXXX and he changed all my passwords to everything. He is finally in prison so i dont have to hide anymore and tgis account is the most important account i need due to tge fact of all the money thats in it
|
| 03/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Ive got my money stolen from me from my cash app because this person watched me put in my pin.
This person is named XXXX XXXX $ XXXX is her Cashtag.She stolen {$220.00} and i didnt authorize this payment on XX/XX/2020 Although i did pay her {$25.00}, this person watched me put in my pin and waited until i was away from my phone to access my account from my phone and sent herself $ XXXX.I didn't notice this until later when this person had left the premises.
I did not authorize this and I've brought this to the attention of cash app support with no real results.
As a customer. I'm totally aware of the cash I send and receive and would label it as a mistake if that were the case.
This was a person who stole from me and I requested a 'Right to refund from square.
I don't feel like support is understanding that i dont make a lot of transactions so i know exactly what goes in or out.
I have to record this for business purposes. I can not afford to send anyone large amounts of money without a label in the subject line.
Thank you
|
| 07/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I sent my rent payment of {$100.00} through CashApp. Landlord accepted payment but had never used the program before and did not intend to create an account. He wanted payment some other way. I sent a refund request, which he denied because he did not understand the app. He told me to send another refund request. CashApp prevents that. So I sent a payment request for the same amount. When he tried to process that through the app, he was prompted to enter his social security number, which he did not want to do because he did not want to create an account. CashApp FAQs and their customer service rep on the phone said that the landlord does not need to put in a social security number to send the funds back to me. I reached out to CashApp to see if they could manually reset the refund request ( so that I could send it again ) or refund my money themselves. They said that because the landlord accepted the payment, they will do nothing, despite the fact that the landlord does not have an account and has no intentions of creating one.
|
| 08/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
About 4 weeks ago I received a Cash App Card in the mail. I assumed it was a scam of some sort as I hadn't heard of the company. The card has my name and address on it. I looked them up to realize they are a legit company. I attempted to contact them but there is no direct contact information on their site or via the app. It showed they are a Square Inc product so I made contact with Square and received no responses or resolution. I downloaded the Cash App to try and sign in using the information I received. The card provides a unique cash tag of $ XXXX and by inputting this to gain access to the account the app responded that in order to receive support, I had to have access to the email address associated with my account XXXX ( it doesn't display the full address ) which I have no knowledge of or access to.
From their website it shows that my name, address and ss # are required in order to get the card I received in the mail. Clearly a fraudulent account has been opened in my name and they provide no way to get this handled.
|
| 08/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
My friend XXXX sent me {$400.00} through CashApp on XX/XX/20. He was supposed to send me the money through XXXX by he thought I had CashApp Account. I don't recall when I opened my cashapp account but I downloaded the app again and the money was there. I tried to transfer the money to my XXXX XXXX Account but there was an error and I couldn't do that. I lost my phone a couple of weeks ago and I had to download the app again. Since then I have been trying to access my account and it doesn't allow me to. I contacted CashApp through emails and they requested me my personal information to allow me to access my account. I have informed my address, email, phone number and debit card numbers ( I had to go to the bank to get all the debit cards I had to see if the info would match ). But they keep telling that information is invalid and NOTHING can be done. I asked if they need my documents to prove that's me or maybe send the money back to my friend XXXX but they said NO. Please help me to get this money back. I really need my money.
|
| 09/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My fiance sent me a cashapp of {$500.00} that got canceled later over an hour. I notify him of the problem. He decided to call the cashapp customer service number from the app.i received couple of calls later stating that my husband was on the cash app line and the needed to verify some information from me.i was asked to download some consumer support app on my phone where they can see all the transactions and also check my XXXX XXXX account to see if the money was in.i was spun around the bank app and was led to send out the XXXX .they give me their manager email XXXX on XXXX .they said they were trying to see why my account kept rejecting his payment. When I asked if the money was going to be refunded on his card that's where all the problems started.
I was even told I should go to a XXXX and i asked to do what there? All the cash app customer service numbers we searched on XXXX is owned by XXXX scamers.ever person we spoke too was telling us the same thing to download the app on XXXX or XXXX XXXX and later go to a store.
|
| 02/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Someone sent me money on cashapp. When I tried to send the money to my bank account. I was told by cash app that they dont support that bank account ( XXXX business ). So I changed it to my XXXX XXXX. I tried to send the money there. I was promoted by the app to enter a XXXX Pin. I never created a pin. I was never given a pin. I tried using the pin for the XXXX XXXX account. I friend ever 4 digit number I could think of. None of them worked. I tried to use the app to change the cash pin but it asks me for the old cash pin. Which I dont have. I contacted customer support through this process. I received an email from XXXX, XXXX, XXXX XXXX and XXXX. All from the same email address. XXXX Ive told them all the same information. And no one has helped. They cant reset my account. They cant give me a pin. Theres no way to speak with a human. Theres no way to close the account and have the money mailed in a check. Were in a pandemic and I need my money. The amount is {$250.00}. Ive emailed. Ive tweeted. I dont know what else to do.
|
| 10/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I am a small business owner who often would receive payments through cash app. On XX/XX/XXXX after rendering services to a client, I gave her my cash app details for payment, she tells me the cash tag i had given her was invalid. I was in awe and told her that wasn't accurate. I quickly went on my cash app to log in but was asked for all my personal information which I put in and the system created me a new account. My account balance of {$500.00} was swooped and I have nothing. I reached out yo support and they are telling me that I can not gain access to my old account due to security reasons. I emailed back asking for my money that I had in my account, I truly don't care too much for the old account, I just want my {$500.00} but no one i spoke to was able to tell me what is going on. That is the last money I've got in the entire world and cash app has stolen it and can not even tell me why. I would keep talking about this till the right person hears it. How can I survive this? I feel like I am living my worst nightmare.
|
| 07/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have a cash app a account and I use it from time to time on Friday ( yesterday ) I cashapped my mom money for rent. My fianc called me and asked why I send her the payment multiple times It was XXXX to my mom XXXX XXXX ( we have a joint account ) I told him I didnt I looked in my cash app account and it only had one transaction. I then look at my banking mobile app and saw someone is using my debit card on there cash app and sending money from my bank account to theres. I immediately called the bank reported my debit card lost/stolen. I then contacted cash app via there support team on XXXX and demanded a refund. They allowed someone to upload a card to there cash app that didnt belong to them. They basically said they couldnt help me and to contact my bank. This is fraud I dont know the people who the money went to and I want a refund and my card to be removed from there cash app although I already closed the card I also filed a police report. The total amount taken was XXXX I have no idea who XXXX XXXX is or XXXX XXXX.
|
| 10/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My bank put in a dispute for the wrong charge. My bank closed the dispute. XXXX was taken from the merchants account and never refunded to me. Its been over 90 days and neither the merchant nor myself has the XXXX. Ive contacted my bank several times and emailed cash app several times. Cash app has only sent me generic messages and NO ONE has investigated this or provided any answers. Cash app still has the funds and has yet to release it back to me or the merchant. See dates below Initial dispute placed on the wrong transaction by XXXX XXXX XXXX XX/XX/2020 Transaction has been disputed with the merchants bank - XX/XX/2020 Claim has been withdrawn by me - XX/XX/2020 Money taken out the merchant account by cash app XX/XX/2020 Contacted XXXX XXXX XXXX who indicated they never received the money and don't have. Emailed Cash App Support XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020 My bank has indicated they've sent cash app several communications indicating to release the funds back to the merchant.
|
| 08/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XXXX dollars was taken from my account on a promise that goods will be delivered ... and those goods were never actually delivered. Hence I was engaged in fraudulent purchases I've tried to request a refund which has not been answered and I reached out to cashapp support so that they may help me and have not reached a conclusion. This person has has taken money from my account freely and has no intention of giving that money back. I was unaware that I was not protected from cashapp and would like to gain my money back and even help cash app identify these scammers using any information that I can give them. It was first a payment of XXXX dollars and then a payment of XXXX dollars. I feel foolish for trusting in the person, but I have proof that the person did not promise on any of the goods and has stopped all contact with me Please be aware of cashapp and theyre lack of customer service- it'll be a fight to get a chargeback from your bank. Currently in that fight and hope to get this resolved as quickly as I possibly can
|
| 08/29/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My name is XXXX XXXX I set up a small business in my home which is known as " XXXX XXXX '' which is a small store for food, drinks, catering services and other professional services.
I started Processing payment with square and square decided to deactivate my account without telling me when I'll be able to withdraw my funds after I sent the documents they asked for.
I will never use square again because the people who got my service took the money back and square couldn't protect me in the charge back process, all they did was to refund and rule in the customer favour.
Well, I have over {$2000.00} in my square account which square has taken the money because they don't allow me to withdraw it and they can't tell me when I'll have access to it.
I've tried to resolve this with the company by emailing them but all efforts proved abortive.
I want to company to tell me exactly when I'll withdraw my funds as I've read thousands of negative feedbacks from people who used square to process payment used square to proce
|
| 03/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I used the app called Cash App ( owned by Square inc ) I opened it years ago and it fell to the wayside, but I had purchased digital currency. I recently was reminded about the account which is tied to my email still, I went to gain access to my account and while the email code to verify my identity was successful, my banking information was incorrect as I no longer banked with XXXX XXXX XXXX XXXX nor was my phone number correct because years had passed and I no longer had that phone number to get a pass code, I reached out to the cashapo support and since they don't have a phone support I had an email ticket and kept being round Robin to numerous support specialist who kept asking me the same thing over and over again and ultimately they wouldn't give me access to my old account even though I could verify other bits of PII that would verify who I am. This is highly frustrating and this company has a reputation today of being difficult but I feel that they have a way to verify who I am and let me access my old account
|
| 05/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I can not login to my Cash App account to withdraw funds or access any documents. There is approximately {$700.00} in the account, and I was also informed that I have a Tax Document waiting for me ( " paperless delivery '' ).
When I try to login, I get an error that I've " changed my $ Cashtag too many times '' and am told to " Contact Support ''. I first contacted support at least two months ago to try to resolve this issue XXXX received first response XX/XX/XXXX ). I keep getting generic, canned responses which do not resolve the issue. I have been contacted by at least six ( 6 ) different support representatives. One will contact me requesting information, I will provide that information, then wait a day or two, and a new representative will reach out and ask for the same information. Repeat. I've also tried telephone support, but they were unable to provide any help.
They are holding my funds without reasonable access, and, more urgently, I am in need of my tax document so I can prepare my XXXX Tax Returns.
|
| 01/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I used Square for my business needs with XXXX and they closed my account, after my account was closed my remaining balance was/is being held from me for 90 days starting the XX/XX/XXXX, I need this money horribly to survive. They have shady terms and the fact i could accept money but now they wont let me recieve my payment that i urgenty need put me in a position where i am scared for the next week on how i will pay rent for my family. This is a huge problem ive had with lots of companies dealing with bitcoin transactions, funny thing is these companies just have to let me process my payments and thats my ony wall i keep running into trynig to use these services. Im scared for the future because I made a mistaje using this service. This is unfair and inhumane. I dont deserve this. I cant get any help or even an email from support dealing with this matter i feel so hopeless and sick to my stomach over this. The phone line they have is a useless bot so ive taken action with you guys. Any help is greatly appreciated.
|
| 11/13/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Servicemember |
|
My Visa debit card was lost and some unauthorized transactions where made after the card was lost. I logged into the app and noticed these unauthorized transactions. I immediately contacted customer service. There was no customer support phone number. My only method of communication was the chat/message feature in the CashApp. I informed and requested disputes to be filed with CashApp for the unauthorized transactions two weeks ago ( more than 10 business days ). I also declared my card lost/stolen within the CashApp to cease further unauthorized transactions and request a new debit card be mailed to me. I have followed up several times since with the CashApp chat regarding my disputes. I continue to receive responses that are not addressing my concern. Purposely avoiding my requests and dodging providing answers or solutions with such tactics as multiple responses of asking me for my email address ect.
There are regulations that protect consumers and obviously my card was stolen. Nobody at CashApp is helping me
|
| 10/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I discovered fraudulent account access in XXXX and reported the first two related unauthorized charges I noted to Cash APP XX/XX/XXXX.
As they routinely do, cash app has failed to comply with their obligations under regulations XXXX & XXXX and have thusly failed to issue any provisional credit or request an extension to investigate further as required by law.
This has happened before. Often I believe they will close accounts or reverse a different credit so as to avoid their obligations under the regulations by sending the account into the negative so they do not have to pay out any funds lost due to fraudulent EFTs.
In my case I have noticed fraud somewhere between XXXX and XXXX dollars, and cash app continues to just tell me is being Looked at without any issuance of provisional credit even after two weeks. I want the CFPB to look at the systemic non-compliance shown in the handling of disputed transactions or errors and unauthorized payments by cash app and other similar services such as XXXX XXXX XXXX.
|
| 11/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX Cashapp allowed fraudulent and unauthorized transactions of more than XXXX $ to be deducted from my account at XXXX XXXX and XXXX XXXX XXXX K respectively. Again on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX the same XXXX merchants successfully frauded me a settled total of XXXX $ through my cash app card. I reached out to XXXX XXXX Fraud Investigations officer XXXX XXXX who after checking confirmed to me that my card has been used at XXXX different XXXX locations since XXXX. The XXXX $ and XXXX $ transactions on XX/XX/XXXX and XX/XX/XXXX was looking like test transactions to make sure the counterfeit card was going through.
I have take the information and files a police report at XXXX ( case : ID Theft Report XXXX ) for the counterfeit credit card fraud, after being advised by XXXX herself. I have also followed and reported the same to Cash App XXXX XXXX XXXX Bank but none has come out to show me that they are really out to help me address my issues and get my refunds back.
|
| 12/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX i had {$940.00} in my XXXX XXXX ACCOUNT I received 2 deposits in my XXXX account from a unfamiliar company ( Provisonal Credit Dispute ) is what it shows on my bank statement for the Amount of {$120.00} & {$250.00} I didnt recognize or authorize I contact XXXX while on hold at XXXX the amount of {$1300.00} is shown being transferred from my XXXX XXXX Account to MY CASH APP ACCOUNT which is linked with my XXXX account My cash app account had {$45.00} in the account at the time at XXXX the entire balance in my cash app {$1300.00} was cashed out to a MasterCard debit card ending in XXXX not my card or account I have no idea who card that is & I have tried to resolve this matter with both banks cash app & XXXX no one is helping me Ive been told 10 business days from XX/XX/XXXX an still no response I can provide any info needed to help me get my funds back neither bank is responding to me an now the XXXX account is in a negative - {$240.00} Ive asked XXXX to close the account an still no response
|
| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I am trying to merge my old cash app with my new one so that I can access funds that were sent to my old cash app account I no longer have the phone number attached. I performed all of the steps that was listed under the cash app support options and still got no results. I called the XXXX number listed online for cash app and could not get a live operator on the phone and the automated system was very unhelpful. I also sent an email regarding this matter yesterday and was told that someone would get back to me a soon as possible but it has been 24 hours and no one has responded. My stimulus check was deposited into my cash app and I can not retrieve my funds that I desperately need access to and can not do so until Cash App can merge my account with my new one. Please fix this matter ASAP because it is a major inconvenience to me and my livelihood right now creating too much anxiety for me. You would think that they would have a more professional less stressful way of providing services to their customers.
|
| 07/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Recently cashapp decided to randomly close my account claiming i violated the terms and conditions and when i asked support how i did so they just refused to give me a response and said they practice their right to keep this information closed. I had over 5k in my account when they decided to close it and they instructed me to simply add a new debit card or bank to cash out my remaining funds mind you the previous card i had on it was taken off because i lost it. The app wont allow me to add any sort of new banking information and Ive sent countless emails to support for days on end with no response to help me with this problem but support replied to my email regarding my closed account immediately to tell me to go XXXX myself. This company and their support are a joke and dont care about the consumer or how much money they could possibly lose. Im almost certain they closed it due to a large deposit made into my account that was from my unemployment and now i cant use any of the money that was given to me.
|
| 11/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Square ( Cash APP ) Financial company will not allow access to my account which has {$450.00} held in the account established since 2020. I contacted the Support Chat for assistance that provided steps to access the account. I was unable to take the steps because I had no access, so the case was elevated and I was provided a $ XXXX, Ref # XXXX number. I provided all the pertinent information on the account to identify myself and others users on the account. After 3 weeks and 4 different CASH Support representative, a decision was made that could not be overridden. I asked was there a Fraud and Security Dept and they responded with the same comment. I ask for lead supervisor and they would not refer one to me. I ask about the balance in my account and it was stated that it was nothing they could or tell me. They stated there was nothing that could be done. I contacted the XXXX and saw over 4,000 complaints. I decided to file a complaint with CFPB. Attached are the email strand of discussion with CASH APP.
|
| 01/14/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XXXX XXXX and square business debit card failed to investigate my unauthorized charges before denying my dispute. A hacker accessed my card and pin. And because a pin was used. XXXX XXXX refuse my dispute. Without properly investigating. Because if they did. It was not me who walked in that store and picked up pizza all the time. I first learned of the fraud on XXXX. Filed disputes. But also. My square business debit card was hacked 2 days after activating my square business debit card. I feel like ive been embezzled from for the last year and a half. People need to know square business debit cards are not secure. Because I opened that card. My business has had XXXX dollars stolen from it. And XXXX XXXX wont investigate these charges properly. Or call me back. I was never there. They have surveillance to track this person. Two big corporations. Allowing the taking from a tiny business. Because I opened a square business debit card for my business I got thousands stolen from me. Small amounts over time.
|
| 05/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XXXX, Cash App, and Square XXXX are all money transfer applications that I have never used before in my entire life. These companies authorized fraudulent transactions to go through without even allowing me to give them permission. These charges began to appear randomly on my bank statements totaling XXXX XXXX dollars, which is a federal crime. These transactions began on XX/XX/2018 and finally stopped after I constantly complained to my bank trying to prove it was not me. They started with small amounts and escalated very quickly. They varied anywhere from {$50.00} to {$3000.00}. XXXX XXXX, my bank, did not let me know of any of these transactions which is strange because they always notify me of even the smallest transactions I personally make. They also did not do a full 10 day investigation because they considered it too unusual. I was forced to start calling the vendors myself, but have failed in being able to reach XXXX, Cash App, and Square XXXX. These companies have committed a federal crime.
|
| 11/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I sent money using cash app to a PHONE NUMBER XXXX cash app sent it to some random $ cashtag they decided on ' XXXX XXXX '. however, i was sitting next to the intended recipient and he logged into cash app using his PHONE NUMBER and the app decided to log him in as XXXX XXXX or something else. the {$5.00} I sent is lost and cashapp support has decided to : 1. ignore my original request and ask for the same information 3 times.
2. ignore the details i had already provided in my original problem email as stated above.
3. decline to help me with the original issue and just state that the {$5.00} wen to XXXX XXXX successfully.
i know it went to a scam account successfully. that was the original problem. cash app will now keep those {$5.00} and neither I nor the recipient have access to it.
They allow you to send money to a phone number. they allow you to login with your phone number. but they will also create fake cash tags to hold the money and make it be lost to the consumer so they can keep it.
|
| 09/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Square Cash, Inc without notice keeps blocking my transactions because I am a verified XXXX on XXXX with donations and transactions via Cash App.
i recently ordered a Cash Card online on XX/XX/XXXX and they sent it and was severely delayed on the mail and i reordered one which the first one didnt came in after 3 weeks like after the XXXX i recieved from first time then i activated the first one while i recieved the second one after the XXXX shipped and i revieved it like a week later.
today on friday XXXX the XXXX I was gon na send {$80.00} for a friend of mine and i used emojis. also they somehow like to block me and force verify me taking my info for their data misleading information of policy and sweepstakes. never won anything and misleading marketing tatic when they have NO LIVE SUPPORT ON THE PHONE AND SEVERE DELAYS ON SUPPORT. I recommend investigating Square Cashs Business tatics and force them to stop i mean STOP BLOCKING my transactions AND GLITCHES ON ACTIVATIONS ON CASH APP PLEASE!!!
|
| 01/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On Tuesday, XX/XX/2020, Somebody hacked my Cash App account and sent {$650.00} at XXXX XXXX. To a unknown person. I received a notification on my phone immediately and contact the cash app about the unauthorized transaction. The only way to contact Ca $ h Out is via email I sent an email regarding the On authorized transaction and reached out via XXXX. They told me they would not help me due to this unknown device has logging onto my account before. I stated that I can show the serial numbers to my phone to prove that was not me authorizing this transaction, I also have face recognition on my phone.After I sent the following email I Heard no response from Cash app. I googled the persons name the money was sent to and it looks like a fake person account. If you look at my previous history Ive never sent money to this person in the past.This is not fair to me as a customer whos had a long standing relationship with cash app. Ive never had this issue happened in the past and nobody is trying to help me
|
| 10/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
This compliant is a follow-up to Square App response, they don't refund errors. I would like Square App., to return my money. I requested the name and additional information about the person and learned they were unaware of the transaction. The information, I have available states the person did not receive any money. If I don't receive my {$100.00}, I am going to file a judgement in court on theft charges. The incident happen on XX/XX/2019, my son was showing me how to use the cash app, my finger pressed the wrong number and send {$100.00}, to a unknown person. I immediately contacted my bank and explained the matter ; they reversed the {$100.00}, back into to my account. On XX/XX/2019, I received a notification, the money had been withdrawn ( again ) back to the same person. The bank informed me to contact Square App., because they requested the money ( again ). The purpose of writing this follow-up, I would like Square to show prove they deposited {$100.00} into the person account with the date.
|
| 11/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 someone fraudulently used my CashApp account to withdrawal money from my CashApp wallet as well as my bank account. I was able to contact my bank and submit a Regulation E claim for the fraudulent transaction, which they promptly resolved. However, when I tried to submit a notice of error to CashApp for the {$200.00} taken from my wallet on Cash App, I have been running in circles to submit my notice of error.
I went the the CashApp website and contacted the telephone number given under its error resolution notice ( XXXX ). However, when I call this number it give a message that states that " Live phone support is not generally available at this time. '' The recorded message provides a website for further help. When you go to that website it does not offer options to report fraud. I closed my CashApp account to stop any additional fraud.
At this point I am frustrated and just looking for help to get ahold of CashApp so I can report the fraud and request a refund of my {$200.00}.
|
| 12/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
XXXX XXXX appears to be a fraudulent company doing business via Square ( XXXX XXXX XXXX XXXX CA ). I have received multiple ( XXXX ) recurring payments to my credit card for a bogus subscription I did not authorize and have not been in receipt of services. I have disputed charges and been reissued new account numbers/credit cards XXXX times by my financial institution ; however, XXXXXXXX XXXX continues to assess charges to my account. I contacted Square directly and they declined to open a claim/investigate the company. I have searched for details regarding XXXX XXXX and no company details can be found on the internet. The address on the square receipt is a home address, according to XXXXXXXX XXXX : XXXX XXXX XXXX XXXX XXXX, CA XXXX The most recent fraudulent transactions are as follows : ( XXXX ) XXXX XXXX XXXX XXXX$120.00} XX/XX/2021 at XXXX PM # XXXX XXXX code : XXXX ( XXXX ) XXXX XXXX XXXX {$120.00} XX/XX/2021 at XXXX PM # XXXX Auth code : XXXX Please investigate and advise of the outcome.
|
| 06/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I went on XXXX and saw a seller selling shoes. I then contacted him to make the purchase. He stated the price of {$150.00} each pair. I wanted 3 pairs which is a total is {$450.00}. I accepted the price and ask how do I pay for them. He then said XXXX XXXX or cash app. I said I can do cash app because I dont have an XXXX. I then sent the money on XX/XX/2019 to user $ XXXX. This was his wife account because his was not working. I then waited for a tracking number because the seller was stating he was giving me a tracking number once the order is shipped. I never recieved a tracking number nor did I recieve the item I was intended. I then contacted cash app for assistance, they told me to contact the bank I use. I filed a dispute with XXXX XXXX XXXX XXXX. They replied back with a letter stating they cant issue the refund due to the Visa Rules and Regulations. They told me to contact the third party I used which I did already. I dont know where to go from here if both company 's do towant to help.
|
| 10/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
in XX/XX/2021 at XXXX XXXX I used cash app to purchase XXXX from a person on XXXX marketplace.
immediately I get in touch with cash app to stop the transaction because the bank sent me a notification of fraud. of {$520.00} which i paid to get the device as a gift for my nephew cash app take a 10 days of investigate and they reject my refund request.
before i use this cash app XXXX pay from this account were requested and were rejected due to fraud concerning.
i didn't know she is a scammer she sent to me all her legal information including address phone number e- mail after i requested. i told here from a different XXXX account for that information to buy the same device so i told here i only use XXXX XXXX for money transfer.
that's when i got all the real information about her. i am sure i wasn't the first victim of this person most of the money transfer including my bank warned me except cash app.
i need help with that matter specially when cash app protect and not stopping the scammer.
|
| 07/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have been using cash app to send and receive funds, my XXXX XXXX account is attached in order to do so. On XX/XX/2021 i was refunded 4 {$50.00} by a XXXX equalling {$200.00} cash app says the funds would be refunded back to my account and never were. Again on XX/XX/XXXX for {$75.00} from a XXXX, and again XX/XX/XXXX for {$50.00} and {$100.00} from XXXX. I am told by cash app to dispute charges with bank and bank tells me they cant dispute cash app not refunding money to my account, i have my bank records showing all of these funds coming out and not being returned as well as all communication between cash app and myself and my transactions history with cash app where it shows that money was supposed to be refunded to my XXXX XXXX account. I have talked to a manager and multiple cash app customer support agents, multiple bank representatives and the lady who refunded money and have gotten no where and no ones help. If you need further proof or bank records i am happy to forward those so well
|
| 01/18/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I have Been using Cashapp for some time now. Just recently, while i was out of town, I transferred my unemployment money from my bank to cash app because i couldnt find my bank card. After about of week of having money in my account, i try to go and use my cashapp and my account is randomly closed. I try to contact support and all they tellbme is that I violated their TOS and they have the right to reserve and hold my funds. Its been a week now and Ive tried to get in touch with their customer service to try understand why my account closed and why cant transfer they money from my account. Most of all, i want to know what caused them to close my account because i dont understand how a {$28.00} transaction at XXXX or a XXXX XXXX XXXX ride could set cashapp off to thinking Im trying to commit fraud in my own account. Nobody will answer me, There is no phone number to contact a real person. I have XXXX dollars just sitting in cashapp with no way to retrieve. I really need help in this situation.
|
| 09/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
SQ*XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/19 {$20.00} SQ*XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/19 {$40.00} Cash App*XXXX XXXX XXXX XXXX XXXX XX/XX/19 {$40.00} These are latest charges put through my credit union account.
A group of charges were put through my account last month for twice as much by the same organization. I do not and have never used this company for anything. These are fraudulent charges and you can't reach anyone to talk to my credit union gave me a telephone number of XXXX and there isn't anyway to talk to anyone to find out who's been putting these charges through unless the whole company is just a scam. The telephone number says they are not speaking to people at this time and refers to cash.app/help that is of no help either. I would like to find out name of person who has used card.
My credit union is not going to give me help on this and instead is punishing me by not giving me a new debit card. Meanwhile whoever did this is free to cause someone else a problem.
|
| 08/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Square Inc. Refuses to return my money. I did not authorize any transaction where all of my money would be taken, who would? I had to file two complaints. The second complaint was resolved first and faster than the first complaint. I'm currently getting replies with copies of their policies. At first, the replies asked for more verifications. I've have never received help from this company, within days and weeks of them taking my money, they never helped me. Now I'm getting policies! Within days and weeks of me contacting them through customer service, they never helped. I wanted to have access to my account through their app and I just got the run around. And now they take all of my money. I need to know who is the right person that needs to hear my case? Who understands that since they never helped me to begin with, why should they keep my money? I have paperwork flooding with verification after verifications. I did everything they asked me to and still get nothing in return and loss more.
|
| 01/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
STAY AWAY FROM CASH APP!!!
I have never opened a Visa Cash Card through Cash App. There is no where on their website under Contact Support to get through to a person or submit an inquiry as to why and how this account was established. Nor cancel the cash app Visa card.
I think I have unlinked my email, but not really sure as this is not a very self explained website you go in. It sort of gives instructions that leads to no where.
There is no way to get a hold of a live operator to dispute this fraud account either. The number they have is a recording and leaves you with nothing to go with and no option to speak to someone.
Before this cash card came in the mail, I had to dispute a fraud charge by unknown trying to pay merchants with this cash app account through my debit XXXX account. Luckily, XXXX noticed this fraud and contacted me immediately to stop payment.
This cash app account isnt safe and needs to discontinue service or shutdown completely.
XXXX is much better and safer.
|
| 07/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was misled by a XXXX XXXX rep that if I did a wire transfer from my XXXX XXXX account online profile to my cash app checking account that I would receive my funds instantly. However after submitting my wire transfer of {$250.00} from XXXX XXXX Unemployment Prepaid Checking account to my cash app account on Thursday XX/XX/2021, my funds are still not available to me on cash app account on Friday XX/XX/2021.
Also I have a refund for The XXXX XXXXXXXX XXXX XXXX for a hotel reservation that I booked and canceled on Tuesday XX/XX/2021 in the amount of {$120.00} that was suppose to have been refunded to My XXXX XXXX Unemployment prepaid card has not been issued. I spoke with XXXXXXXX XXXX numerous times they have informed me that this hold along with 2 others will not released or added back to my account until a month for now.
XXXX XXXX refuses to help me cancel the wire transfer of {$250.00} dispise the fact that I was misinformed hot to obtain my money instantly by one of there employees.
|
| 08/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I got scam by XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX told me to send her {$650.00} via cash apps on XXXX. I was able to sent {$400.00} via cash apps the XXXX XXXX was adamant that I need to send her {$250.00} to complete the total of {$650.00} via XXXX. I paid the total amount of {$650.00} for XXXX reading and XXXX since she was going to remove the XXXX on me. On XXXX XXXX XXXX called me again that I need to put {$2500.00} downpayment for the materials she needs and the church is helping to remove the XXXX but I need to put {$2500.00} as downpayment and she will return my money within 10days I sent the money through XXXX. Since XXXX has no limit consumer protection program I was able to send {$2500.00} to XXXX XXXX. After I noticed that she just scammed me I filed a report with XXXX if they can return my money back and XXXX denied my dispute. Something needs to get done with the scammer and XXXX and cash apps need to have a better proctection to protect innocent customer like me.
|
| 01/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
tried to transfer funds using the online app Cash App, when transferring funds the system would not transfer, so retried transfer and it went through. I immediately notice the transfer went through twice. I tried finding out on the app how to stop second transfer. Once I was told by friend to ask the receiver to transfer by asking for the amount using the request button. when they refused I went to XXXX to find out how to contact Cash App, there are no way to contact XXXX or Cust service using this App. I found away to contact Cash App & email the transaction information. I received a response saying Cash App was not responsible even it was a system error. I tried to escalate & always get same response Cash App was not responsible. Filed XXXX complaint & Cash App still refused to refund the Amount of {$50.00}.
Also I received a payment for {$40.00} using Cash App. Cash App received but was never deposited in my checking card. Contacted Cash App via email & have not got a response back.
|
| 04/24/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX I noticed that there were XXXX worth of {$5.00} charges on my XXXX XXXX account from CashApp. I emailed cashapp immediately since there are no numbers to contact cash and made them aware of these fraudulent charges taken from my bank account thru cashapp. I also reached out to my Bank to cancel all cards and report the fraud. Cash app responded on XX/XX/2020 at XXXX thru email requesting screenshots of the unauthorized charges on my account as they could not see the charges in my cashapp. I responded immediately at XXXX sending them 19 screenshots of the unauthorized charges. I recieved a responds from cashapp on XX/XX/2020 at XXXX confirming that the unauthorized charges we not made from my account and I need to reach out to my bank. I called XXXX immediately and they reached out to there fraud department. They stated there's nothing they can do after talking with XXXX I email cashapp immediately to ask if my money will be refunded and they keep directing me to my bank.
|
| 06/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I had {$900.00} dollars in my Cash App account that I did a transfer for on XXXX at XXXX to my bank account. I did not do the transfer immediateIy since that was going to cost extra. I thought once I did the transfer the money would be safe. I have the face ID as well as the pin number confirmation on my account for transfers. I got a notification from my bank that someone was trying to cash app themself money and I declined the transaction. I went on my account and someone had changed the name, the email, removed my phone number and did an instant transfer from my account to the MasterCard for the money that was pending deposit. this occurred on XXXX at XXXXThey did an investigation and on XXXXdetermined there was fraud on my account and asked that I make a new account, send them the information and I would be reimbursed. I have emailed them multiple times and have not gotten a response since that email asking for my new info. The only was to contact them is through the app via email
|
| 12/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
Square Recovery contacted me, by letter dated XX/XX/2019, about an unpaid balance on an account. The letter states that there is a negative balance of {$17.00} on the Square account ; and that I agreed to a digital invoice plan but they have not received my payment. Further, the letter stated that the account could be sent to a third-party collector.
I contacted Square after receiving the letter, and told them that I do not have a Square account ; and that I don't have a digital payment plan with them. They stated that I needed to file a police report and contact the FTC.
I did file a police complaint to indicate the fraud ; however, my complaint is against Square for creating a fraudulent account for someone else ; sending past due invoices to my home address ; and stating that they are going to involve a third-party collector for a fraudulent account. I asked them to resolve the balance by closing the account because it does not belong to me or my home address, but they would not.
|
| 09/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I used my cash app card to put a deposit down on a cruise because of Covid 19 The cruise was canceled and the refund was issued to the original form of payment. The account was closed out and the debit card was destroyed that was associated with the account. I contacted the company and asked them to forward the money to me in a form of a check.they told me that they couldn't do that but I could open up another account and they could transfer the money over.then after I opened up the account and asked them to transfer the money over they said they couldn't do it because I didn't have the cash tag that they required. I had all other personal information about the account and every time I send them an email I was told that they couldn't help me and I should refer back to the previous email.they kept transferring my email to other customer service representatives who did not help at all. So now I have a refund in the amount of {$100.00} with this company in a refuse to give it to me.
|
| 09/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I bought something from someone using cash app from XXXX and he told me that cash app had emailed him and said that it requested a refund for the money I sent to him previously, twice, both for XXXX dollars. Cash app said I did, but also said the guy had the money but couldnt tell me where my money was if it was refunded in the first place. Turned out to be a scam, as you can see from the screenshots are a scam, I never received the computer I paid for and I had to file a dispute with my bank and having to submit a police report because this is now considered a felony because its over {$500.00}. And cash app wont tell me where my money is or give me my refund, which is around $ XXXX. I will submit all screenshots if needed. But cash app needs to be held reliable as well! This is horrid customer service. PLEASE LEARN FROM MY MISTAKE. PLEASE MARK OUT ALL PERSONAL INFO, I DID NOT HAVE TIME TO DO IT FOR THE SAKE OF GETTING THIS COMPLETED BY THE END OF THE WEEK. THANK YOU IN ADVANCE.
|
| 11/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I filed a dispute with cashapp ( square Inc. ) On XX/XX/XXXX for several unauthorized transactions on my cashapp account totalling {$2200.00}. There were 2 merchants XXXX and XXXX XXXX XXXX. The transactions occurred from XX/XX/XXXX thru XX/XX/XXXX. I was told when I filed the dispute I would receive an update within 10 business days however I still have not received anything at all and when I go to the chat help in the app they are no help at all. They only repeat " the dispute was sent to the correct department. '' I have asked for a phone number or email or to speak with someone else that can help me but they say they don't have anymore info and to watch my email. I truly don't know what else to do. I am repeatedly ignored and my questions are never answered. There have been a couple of times when the rep has disconnected in the middle of speaking to them after waiting 2 hours or more for for someone to respond. Any help you can offer would be greatly appreciated. Thank you
|
| 09/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I have already contacted the companies involved and Square Inc. refuses to provide any support. All of the other companies have been very forthcoming and helpful.
On XX/XX/2021 at XXXX a charge posted to my XXXX credit card ending in XXXX in the amount of {$4900.00} from XXXX XXXX XXXX via XXXX ( Square Inc. ) On XX/XX/2021 at XXXX I spoke with the accounting department for XXXX XXXX XXXX in XXXX XXXX, Florida. They not have a charge in that amount on that day. They also do not use Square.
On XX/XX/2021 at XXXX Square responded they would investigate the issue.
On XX/XX/2021 at XXXX Square instructed me to contact local law enforcement. Square did NOT provide any of the transaction information I requested.
To date Square refuses to provide any transaction information or accept responsibility for not doing their due diligence. The transaction was completed using false information that square freely accepted as fact.
I have plenty of supportive documentation to provide.
|
| 04/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Our family decided to buy a special/rare breed of an hypoallergenic kitten to the isolated XXXX child in the house during the covid-19 pandemic, so we found a " breeder '' on a XXXX group and he offered a certain price ; he seem to be reliable while sending videos and pictures of the animal, always asking questions about our possibility to raise the kitten in a safe environment, always giving vivid details and constantly mentioning XXXX. Costs started to grow out of control, and every time we refused to send more money, or stop the agreement, through intimidation ( animal endangerment, going to court, etc ... ) the " seller '' would get more and more from us. Shipping confirmation was sent with the promise of a refund in case of no delivery, and we never received neither the kitten nor the refund. He still asks for money ( we already notified the local police, ic3 and our bank about it ). We hope to have our money back after all the stress and trauma caused. Thanks, XXXX XXXX.
|
| 11/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/20 I transported a client from Georgia to New Jersey via car. The total charge was {$1200.00}, which was cash app ( Square ) to me. Square fees for this business transaction is {$43.00}, leaving {$1100.00} to be deposit into my bank account. Square indicated that the money would be in my account in 3 days due to the high amount. The next thing I know Square indicated that my account was terminated. I have attempted multiple times to get access to my funds, but I was transferred from person to person that was supposed to be who can resolve this problem, only to be told that they are not the one capable of helping me and they needed to transfer me to someone else. I was also told that I owed them money ( {$380.00} ) with no reason given. I was also told that they would release the money to me in 2 weeks, but that didn't happen either. It has now been 2 months. I delinked my account because I didn't trust them to do right and fearful that Square may continue to harm me.
|
| 02/26/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I was attempting to call XXXX XXXX app and XXXX the XXXX number, called XXXX and was a victim of phishing. They asked for information and gained access to my XXXX XXXX app account. My XXXX XXXX App was compromised on XX/XX/XXXX. I notified XXXX XXXX App and my bank of the breach. An investigation was completed by XXXX XXXX App indicating my account had been compromised and that I should contact my bank to expedite a refund of monies unauthorized. My bank denied my dispute indicating XXXX XXXX App would be responsible for refunding my money on XX/XX/XXXX. I contacted XXXX App to again refund my funds totaling approximately {$5000.00}. To date I received a response via email, as XXXX App has no live phone support advising my file was being forwarded to the disputes department and someone would be in contact shortly. I have yet to get a response. I have been without my money for 10 days now and this is unimaginable as a mother of XXXX children. My entire account was wiped out.
|
| 01/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 I was the victim of a gunpoint robbery and was forced to give up my phone.
My cash app account was then compromised and numerous attempts by the criminal to withdraw funds were made and some some were successful. {$580.00} was fraudulently withdrawn and upon discovery I immediately contacted cash app " support ''.
They proceeded to blame me for being a victim of crime and decided to deny my refund claim. Cash app continues to make money per transaction ; fraudulent or not so they dont care about the end user or consumer. They need to be investigated immediately.
In effect all of us who experienced similar issues are inadvertently helping them get unfairly enriched at our and my unfortunate expense. This is far from an isolated issue as cash apps business practices and lack of actual support resolutions makes cash app users a lucrative target for criminals who knowingly understand Cash apps consistent willful blind eye to fraudulent and criminal transactions.
|
| 03/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I tried to send {$2000.00} to my friend through Cash App on XX/XX/2020. On my end, it showed that the payment was completed and the money had left my bank account. However, on the end of the recipient, it showed failed. The recipient contacted the Cash App and was told the transfer had triggered an alert. They suggested me to dispute the transaction with my bank and they have refunded the {$2000.00} back to me. So I called my bank and disputed this transaction. However, after the investigation from my bank, Cash App told my bank the transfer was completed and rejected to refund. They even closed my Cash App account after that. The recipient 's account was closed as well. I tried to contact customer service multiple times to ask for evidence of whether the money had deposited to the recipient 's account that he had free access to the fund. They never showed me any proof just told me to reach out to my bank or let the recipient contact them about the fund. The money was lost.
|
| 12/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
There was fraud committed through my cash app via XXXX XXXX. I think this may be identity theft, because I closed my account and investigation took place back on XXXX XXXX 2020. Bank replaced funds. Forward to wed XXXX 2020, XXXX XXXX reversed my funds and took all the money out of my account. Cash app closed my account but I have stock with cash app. Ive noticed few of my stocks were sold. XXXX, square, XXXX, XXXX and a cash out to XXXX bank, which I dont have an account with. Ive notice there was identity theft because I saw the documentation that they were sold with my name on them, and it would be transferred XX/XX/2020 to XXXX XXXX. I contacted cash app multiple times, and XXXX XXXX. They did nothing. Cash app just sent me links to solve my problem. Ive lost over XXXX dollars in cash app and XXXX XXXX as Im typing this.there was a money trail with a person XXXX XXXX. I never sent money to anyone through cash app. Especially not XXXX. I have proof I was sleeping.
|
| 04/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
XX/XX/2020 my bank fraud department called to see if I authorized a withdraw for {$200.00} from Cash App, I told them no. I immediately logged into my banking institution and noticed that there was a withdraw of {$230.00} on the same date prior to the fraud department calling. Cash app also tried to withdraw XXXX smaller amounts but my bank stopped them. I went to my financial institution on XXXX XXXX to file and dispute the {$230.00} that was stolen from my account and get a new bank card. They told me it would take 7 to 10 days to get it resolved through the fraud/dispute procedure.
Today, XX/XX/2020 I received a credit card in the mail from CASH APP!!!! I NEVER, repeat NEVER opened or authorized a new account with this company. I have never heard of them until today and as of today I am still out of the {$230.00} that was stolen from this company. So far my bank hasn't disputed the charge.
I am so mad because I don't know who opened this account in my name.
Thank you
|
| 06/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2019, a friend requested through Cash App that it forward {$55.00} to my XXXX XXXX checking account. On XX/XX/2019, another friend requested that the company forward {$41.00} to the same account. Both used my cell phone number, and I only have one, to request the transfers to my account. In addition, I sent a {$100.00} payment to someone on XX/XX/2019. I checked Cash App to follow up on all these payments last Thursday, XXXX XXXX. I never received the first two payments, and my bank confirmed they were not received, although Cash App says the payments were made. The {$100.00} payment I made was never accepted by the recipient, and the Cash App shows it expired -- but the money was not returned to me.
Attempts to reach them online through the app were futile, so I reached out through XXXX last Thursday, XXXX XXXX, and tagged CFPB. Cash App 's support service said someone would contact me within 12-24 hours. Almost four days later, I'm still waiting for a response.
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I made a transaction with square for about XXXX with a company that I have been doing business with for many years and have don't multiple transactions. Everything was going fine the money was approved it should have gone in my account on the XXXX next day according to all the other transactions. I look at my account and it shows pending says it will be sent on the XXXX so I wait. Next day nothing I go to their dashboard online and that's where it says its suspended. I talk to the customer to see if they had the money removed from their account and they said they did. I looked at seeing I should refund it but read that if I did it would be taken out of my account and not the money that being held by them. That makes no sense because if they think it's fraud then just cancel the order. I have sent messages to square and no answer. I can't contact them directly cause supposedly my account in not active but they would let me do another transaction so they could hold that too
|
| 10/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Transaction dates= $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX $ XXXX XXXX $ XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX These are all labeled and and sometime between XXXX XXXX I paid XXXX XXXX XXXX {$750.00} for deposit plus security and application fee again after i tried to pay by XXXX and said she cant ' accept that in her system.
I never moved in that location and have waited for a month to try and move in but it was a process that kept requiring another payment because of their system couldn't accept a payment or kicked back payments and i ended up having to repay and the process got stretched out for too long. It could have been misleading and now there charging me a termination fee of $ XXXXThis process is very risky due to the pandemic with me going in between places and not having a solid location for protection.
This is a very serious manner for me to relocate as this was a rental lease that was terminated.
|
| 06/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I incorrectly sent a payment in the amount of {$180.00} via cashapp to an inactive cashapp account. I resent the money to the right recipient account and then requested a refund via cashapp for the money sent to the inactive account but because the account is inactive there is no one on the other end to issue a refund. So I reached out to cashapp in hopes they could assist me, they had me send all the information only to turn around and tell me the following : Thank you for providing that information. Looking at your account, I can confirm these funds were successfully delivered to the recipients Cash App. I understand you have sent money to their other account, however Cash App is unable to cancel or refund completed payments.
If the recipient is having trouble accessing that account, please have them contact us via their app or our Help Center.
Feel free to pass this info along to the recipient and please let me know if you have any further questions.
|
| 12/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
My identity was stolen on XX/XX/2020 by someone that I was dating for XXXX month. While I was sleeping they transferred {$1300.00} through my cashapp to someone that I dont know. This person that stole the money hacked into my phone and changed my PIN number to my account and sent the money. My chime card was attached to my cashapp and they person that stole the money did test transactions to see if the money would go then transferred the rest. I contacted my local police department, XXXX, Cashapp and filed complaint with all 3 credit bureaus. XXXX and Cashapp basically said that the transaction wasnt in error even though I sent them all the information from the case. When XXXX tried to get the money back from Cashapp thats when they closed my account and stated that I violated there policies. Chime based there decision on where my card was located and where my PIN number was located. They didnt even look at the police report nor the information from the credit bureaus.
|
| 11/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Background : Cash App advertised a boost or credit of {$5.00} that can be used on any purchase This boost is automatically unlocked after making one purchase at XXXX Once available, the boost must be selected in app prior to making a purchase in order for the credit to apply For locked boosts, the unlock process is automatic after a qualifying purchase and does not require anything to be selected at anytime - in fact, its not possible.
Only when using a boost does it need to be selected in app, prior to use towards a purchase.
Problem : I made a qualifying purchase with XXXXXXXXXXXX on XXXX/XXXX/2020.
The boost was not unlocked automatically, so I contacted Cash App email support for assistance.
Multiple Cash App support representatives have replied, incorrectly telling me that the boost wasnt selected at the time of purchase and that is the reason the boost is still locked. They have refused to correctly identify the problem, fix the issue, and unlock the boost.
|
| 08/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I did a transfer cashed out from my cash app account into another merchant account because cash app closed my account with puse knowledge to me so they asked me to cashed out my funds to another merchant account so I did on XX/XX/2020 and the other merchant rejected the funds because the money was trasferencia into my debit card instead of direct deposit account my debit card doesnt now allow deposits so the money was reversed back to cash app and the funds are not showing up in my cash app account the balance keeps saying XXXX and the funds that Im looking for is {$11000.00}. And it has been over 30 days now and I have tried to reach out to them via emails and I keep getting the same massage back and forth saying that my account is closed and that it has been more than a week so they close my case thats the email I keep getting repeated every time I contact them. And I want this matter resolve is my funds money that was sent to me by the government for my unemployment.
|
| 04/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XXXX on Cash App $ XXXX which is XXXX XXXX he paid me XXXX dollars at XXXXXXXX XXXX at XXXXXXXX XXXX My wife and I went inside to the ATM at XXXX XXXX XXXX XXXX XXXX XXXX TX. We tried pulling out XXXX it said that was to much try a lower amount so then we tried XXXX was declined then tried XXXX declined so then I thought maybe tried using the wrong pin number so tried my other pin number then it was declined again for wrong pin number that time. I then went pulled up my account on cash app and then it should I received XXXX dollars that I never received I went back into the bank and said something showing my receipt where it shows all transaction were diened she said have to call cash ap which I did and everyday have been reporting this error and uploaded the receipt which shows all three transactions of XXXX, XXXX and another XXXX all declined with time stamp of XXXXXXXX XXXX on XX/XX/2021. No body seems to be even trying to fix this problem at all.
XXXX XXXX XXXX
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Square card on XX/XX/21 let someone charge a Total of {$5000.00} as if it were me charging on the app.They then virtually let the person order a Square card and transfer funds to it. They attached it to XXXX XXXX on their phone and went on a shopping spree. When I saw this I alerted Square and was explained that I would not be responsible for any of the charges. On XX/XX/21 I was helping a friend out with an estate sale and rang in {$1800.00} in sales. When it went to my account for deposit only {$1100.00} went over. I looked at the account and it showed four of the fraudulent transactions were disputed and subtracted from my balance. The amounts in question are {$180.00}, XXXX, XXXX and XXXX totaling {$770.00}. I have spent hours on the phone with dozens of reps and no one seems to be able to resolve the situation. They have told me everything from we owe you nothing, get a lawyer and even told me I credited the accounts back. Please help me resolve this situation.
|
| 04/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I invited my daughter to join CASH APP and we each got a {$5.00} bonus. The {$5.00} bonus showed up right away. She then initiated a payment to me in the amount of {$170.00} on XX/XX/XXXX. I immediately received a text notification from CASH APP about the {$170.00} payment, but the payment never showed up on my CASH APP acct. I went through their help menu and followed their instruction to add my cell number to my acct. Still never showed up. Other payments I have sent and received to/from other individuals have appeared right away. There is still no sign of the {$170.00}, even though it was taken out of my daughter 's bank acct on XX/XX/XXXX. I have sent numerous emails, XXXX messages, XXXX messages, and even XXXX about it. I have tried calling every number I can find and they either don't work, or have only a recorded menu telling you to go back to their online help. They either need to refund my daughter 's money, or process the payment so it actually comes to me.
|
| 03/11/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On Thursday XX/XX/2019 I send my son XXXX from my checking account XXXX XXXX XXXX XXXX to his XXXX XXXX account he received it via XXXX XXXX in to this checking account XXXX. The next day XX/XX/XXXX I send him XXXX dollars again plus XXXX from my XXXX XXXX XXXX XXXX to his XXXX XXXX account. He wasn't able to received those monies. So he email XXXX XXXX to inform them of the situation he hasn't as of yet received any email from them.
Mean while as he was sending his email I decided to call the customer service number XXXX XXXX. have on their website XXXX it has a recording. So I hung up and dialed that same number again and someone picked up and started to assist me need less to say I was on the phone with this person for about 40 minutes. my son and I. The person on the XXXX XXXX phone number told me that our accounts was frozen till the next day and that XXXX would get the monies back into his XXXX XXXX account within 24 hours. Well 24 hours later no monies.
|
| 12/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have a cashapp account XXXX XXXX that has a balance of a few hundred dollars. I got a new phone for XXXX. I wanted to transfer my cashapp account to the new phone. I logged out of my cashapp account in my old phone. I attempted to log into my cashapp account in my new phone and during the authentication process I receive a prompt stating " we're sending you a link ''. However, no link appears in my email or text messages. Without the link, I apparently can not log in. Now I can not log in to my old phone or my new phone and can not access my funds.
Section 3 of the terms and conditions states : " In case of errors or questions about your account, you can Contact us through your Account in the app ''. However, I can not log in to contact support. Section 3 also states : " You can also call us at XXXX ... ''. However, when I attempt to call that phone number, a recorded message says they are too overwhelmed to answer calls and that I should log in using the app.
|
| 04/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I did a money transfer from my bank account to my cash app account for {$180.00} however I did not use the cash app card I tried to send {$180.00} dollars back to my bank account it was canceled for the transaction called cash app XXXX and spoke with XXXX from cash app he told me me to download two apps # 1 XXXX XXXX # 2 XXXX XXXX so those apps can view everything on your phone in the interview process he told me to push in {$100.00} the XXXX XXXX dollars came from my bank account with him on the phone my bank Frud protection services called me and asked if Arthurise this transaction after I got off the phone with Mr. XXXX I told my bank no I didn't my bank closed my debit card I called cash app back after back and forth with saying that I was refunded and I made a cash app transaction to another account / I tried to tell them that how did the money get into my account and back to the cash app when my debit card was not working ) ) please look into this matter..
|
| 08/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent a friend {$500.00} through the Square cash app. It was never accepted and canceled out automatically. I resent the payment, then reached out to him. He never received it.
We realized that the money had been sent to an account set up with his old work email. I sent the money again to his new account, expecting the other one to be canceled out automatically. Somehow the old account is linked to his new one though, because when he accepted one, the other one was accepted as well.
Unfortunately my friend no longer has access to that original account. We have bother reached out to Square multiple times about this, but they will not refund the money nor help him access that account. The money is now permanently in an account that no one has access to besides Square. They have essentially stolen this money and are refusing to work to resolve it.
The only replies I have received from them are standard form responses saying that payments can not be refunded.
|
| 08/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX I called someone which I thought was cash app support. Only to turn out it was not it was a scam. He told me to download an app so we can figure this out together. The app was calling team viewer. That is the worst app in the world my life changed from that day on. He saw my account and my chime bank account was connected to cash app. He than was able to push number and said he was sending me money to see if my account can receive and than see if he can draw it back out. The whole time he was just taking my money XXXX. I was left with {$12.00} and {$400.00} something in my savings. I hope no one else go through this. Cash app finally email me back and said it wasnt anything they can do about it because it has already cleared. XXXX XXXX said my dispute was denied. All these payments went out right behind one another to names I have no clue they are not in my address book or anything. I need help please. You can see when some transactions was canceled.
|
| 07/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I added XXXX to my Cash App, run by XXXX XXXX and Square Cash App.
After Adding the XXXX I unlocked my card to use it for spending like I usually do.
Upon making the purchase the merchant said he received an odd error code that never happened before. I went back to the app and did this 5 times. The App declined the purchase 5 times. I had been using the app frequently throughout the entire month and this never occurred. They were not only trying to block my transaction but did it intentionally. I uploaded the funds 10 minutes prior to swiping the card online while on the phone with the merchant. They denied me my purchase and never fixed the app even after reporting it 5 times by email and by contact on the app. I deleted the app and then downloaded it 2 times and it still did not work. They intentionally blocked my purchase. If you look at the image attached while on the app, it shows I added XXXX then immediately after they declined my purchase repeatedly.
|
| 02/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2019 I tried to withdraw the cash out on my Square Cash app. They have 2 options : 1 ) add immediately which charges a fee 2 ) receive in 2 business days. This transaction was for {$160.00}. I received another payment Wednesday and I chose the same option and that cash was to be deposited into my primary banking account on XX/XX/2019. On XXXX I received another virtual payment and I opted in for the fee due to the issues with the transaction on XX/XX/2019.
I contacted Square Cash XX/XX/2019 and they claimed they have been aware of this issue and they are working to fix it. However, they are not providing a disclaimer that this function is not working. This means people are expecting their money in 2 business days but they are not receiving their withdrawals or an explanation unless they email their customer support email.
I am waiting on almost {$200.00} and it was advertised I would receive this money Tuesday and Friday. I havent received anything.
|
| 03/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I am a victim of identity theft. The thief has my social security number and is using it to open accounts in my name at a number of institutions, including a CashApp card from Square. When I received the XXXX card in the mail, I did not yet know about the fraud and assumed it was a promotional item, and therefore disposed of it. I need someone there to help me locate the account using other information, so that I can have it shut down. They have no customer service phone number. When I emailed with them, I went in circles for days until they insisted there's nothing they can do without the account number. I've emailed them multiple times since ( including emails for executives I found on a consumer watchdog website ), and have received no reply. This is outrageous and they should be held accountable for their absolute lack of concern for the very serious and very prevalent issues of identity theft and financial fraud, not to mention for their actual customers.
|
| 01/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was the victim of a check deposit scam that included transferring money on the Cash App platform from Square Inc . I applied for job, for which I 'interviewed ' and was 'accepted '. As part of the scam, the criminal sent me a check on XX/XX/2020 for XXXX USD which I was instructed to deposit in my account ( I did on the same day ) and make a transfer to a 'vendor ' for XXXX USD, who would provide me with materials necessary for the job. I used Cash App to make the transfer on XX/XX/XXXX. After I made the transfer, the check was rejected by my bank because the bank that had issued the check did not recognize the account number on the check ( XX/XX/XXXX ). I alerted Cash App to the scam and requested to file a fraud claim against the recipient ( an account clearly belonging to the perpetrator of the scam ). Not only did they refuse to refund me for the fraudulent transfer, they didn't even have a process by which I could file a fraud claim with the company.
|
| 08/05/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I have been contacting y'all cash app support team over chat about my two disputes, the {$32.00} from XXXX. Why do I need to dispute that payment? Because the company never send me my order, and I have been contacting them by email, they don't reply to my emails. Another dispute is {$120.00} from XXXX XXXX. Why do I need to dispute that because I didn't pass their program? On their site, it's said they offer refunds. Still, contact the business by email and tell them there was a glitch in their system that makes me void the program rules. They told me I couldn't get a refund or a free retake 's and I have been contacting y'all support about their disputes. They keep telling me someone will contact me, and their no updates yet on my disputes, and they claim they escalate my issues. I have been waiting for a whole week now without no contact by email from y'all my two case number is XXXX and XXXX. And my cash app tag is $ XXXX. I require y'all to contact me.
|
| 04/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Tuesday, XX/XX/XXXX I received an email alert from Cash App for a transaction ( Transaction ID # XXXX ) in the amount of {$150.00}. I did not make this transaction and immediately reviewed my bank account and saw the transaction was pending. I contacted Cash App Support via XXXX to file a report and was provided with a link to do so. I filed a request the transaction be cancelled because I did not make the transaction. I received an email response from Cash App that the matter was being addressed. I also contacted my bank to request the pending transaction be cancelled that same day.
The Cash App transaction was processed 3 days later on Friday, XXXX XXXX at which time I received a canned response that did not address the issue. On Sunday, XXXX XXXX I communicated with a Cash App representative via XXXX at which point I was told there was nothing they could do and to file a dispute with my bank which I did. The bank dispute outcome is still pending.
|
| 06/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American, Servicemember |
|
Can not access my Cash App ( XXXX XXXX ) account. My bank account that was connected to it was hacked ( XXXX ) and the hacker used Cash Apps name during the hacking. After seven to eight attempts to get cash app to assist me in getting into my account they have not given me any assistance. I have responded to their request for helpl and continue to do so till this day and continue to do so. The hacking occurred on XX/XX/XXXX or XXXX when i checked my account that morning. I had over {XXXX} in stocks, Bitcoins and cash in the account prior to this hacking. You can only communicate with them through email I have called lthelm and there is know way to talk to a live person. Each time I contact them through email they send the same reply from a different person response. My email is the same XXXX I have only used this email address since dealing with Cash App. they will not take the time to research that email to see if it is connected to my old account.
|
| 06/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
This is kind of a two part problem with BOTH XXXX and CashApp. What happened was is that I attempted to purchase football tickets through an individual online, I know huge mistake. I was scammed. They requested {$120.00} ( XXXX XXXX XXXX ) through CashApp. I sent it and the person claimed they never got it. So we attempted XXXX, in the promise that they will return the original {$120.00} IF they receive it. So I sent {$40.00} ( XXXX XXXX XXXX ) on XXXX and another {$110.00} ( XXXX XXXX XXXX ) through another bank that I have. Same thing. They claimed they never got it. Thats when it started to click that I was being scammed. After I refused to send anymore money, they blocked me. I have no way of contacting this individual. I have attempted every possible route to recover my money. XXXX and CashApp wont help me. My banks wont help. My XXXX XXXX XXXX claims department recommended me to go through this route. Is there anything you guys can do for me?
|
| 06/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I did a instant transfer through Cashapp to my XXXX XXXX XXXX personal account of {$85.00} on XX/XX/XXXX. The money did not transfer, I was then told through their chat service that it would be 1-3 business days even though state instant and was charged a fee of {$1.00} to transfer to my personal account. They refunded the transfer fee and then state again it could be 1-3 days for my money to deposit. They stated I needed to contact my bank because my card my be turned off and or maybe incoming. I spoke with XXXX and they stated they saw nothing incoming for Cashapp at all. As of XX/XX/XXXX, my money still has not been deposited into my account. I reached out to Cashapp XX/XX/XXXX and they stated that they escalated it to a speciality team and to look out for an email, not a call but an email. I was also told that this could be another 48-72 hours. I asked what exactly what happened? No answer, nothing has been explained nor tried to be explained.
|
| 11/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Square Inc d/b/a Cash App closed my account without formal dispute, or otherwise providing formal information as to the reason of closure other than apparently violating their terms of service agreement.
The vague reason they state is a P2P ( Peer to Peer Transaction ) from XX/XX/2020 at XXXX XXXX received from $ XXXX in the amount of {$20.00} Identifier : # XXXX The user XXXX XXXX. XXXX $ XXXX ) is claiming a fraudulent chargeback with their originating card issuer or bank, as their money was subsequently refunded back to their originating account for the reason of returning the payment on XX/XX/2020 at XXXX XXXX to ( $ XXXX ) in the amount of {$20.00} Identifier : # XXXX Square Inc d/b/a Cash App has refused to investigate the matter into my account closure, stating their decision is final and did not allow me time to dispute the chargeback, and electronically withdrew the funds in the amount of {$20.00} from my linked XXXX Checking Account.
|
| 12/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash App operated by Square Inc.
Have $ 1000-1500 in digital wallet that they wont provide access to or return to the account holders address on file.
I just had $ 1000-1500 in account that they couldnt merge and I forgot passcode to the app. Their help desk was able to identify the old account, disable the Cash App debit card # which I have on a merchant receipt ( I lost the card ). But Cash App will not return the funds remaining on account, range of $ XXXX {$1500.00} and will not provide a resolution path to regain access to funds or issue return of funds. They told me via help desk email sorry, feel free to fund a new account, but you cant access the old one. I sent a notarized certified demand letter to return funds to the owner on file on account to Square inc. XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Attn : CEO/Legal Officer in XXXX XXXX on XX/XX/2019, and am waiting to see what the reply is. Ill join as a plaintiffs in class action.
|
| 06/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I applied for a job on XXXX app on XX/XX/XXXX, to work from home since I just had a XXXX. On XX/XX/XXXX a guy name XXXX XXXX asked if I was available for an interview, he asked me a few questions related to the job, within an hour he said I was hired an sent me the offer letter, it had the name of HR manager of XXXX XXXX XXXX XXXX, I XXXX her and she is the manager of that company so I thought it was real. He said that I needed an XXXX, scanner, printer, XXXX and some programs. Before starring that they will give me the checks and I will pay their vendors which I did. XXXX XXXX and cash app to XXXX XXXX. After I had the funds available I paid and then this guy XXXX blocked me, I received an email from my bank stating that the check was a forgery. I need help, the total amount is XXXX dlares the first one is for XXXX dlares ( XXXX XXXX say they cant do anything and they other one was for XXXX dlares. Please help I truelly need my money back.
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have a account with cash app so does my fiance on XX/XX/XXXX I sent her {$1000.00} from my cash app account she then sent me back {$250.00} the same day we send money to each other like this often but I never received the money she sent, cash app or Square says the payment was received. I ended up signing out of the cash app by mistake and cash app now tells me I will need to open a new account and then they will merge my new account with the old and I should have access to my funds which after a month of e-mails back and forth has not given me access to my funds or my original account with my money the {$250.00} in it. They are saying for security reasons they can not give me access even thought I have provided my full legal name and full social and state zip. My fiance? Who has cash app and sent me the {$250.00} lives at the same address so not sure why they can not verify its me and legit and trace down my money and give me access to it..
|
| 03/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX XX/XX/2021, I received via US Postal Service a Cash App Visa debit card issued by XXXX XXXX. The debit card and underlying Cash App account are fraudulent, as I did not open either.
On XXXX XX/XX/2021, I contacted XXXX XXXX via telephone to request the debit card be canceled. However, my attempts to contact Cash App, an online banking application by Square , Inc, to cancel the underlying account were unsuccessful as Cash App offers no means to report fraud via its website or telephone. Cash App only provides a generic mailing address for unspecified purpose.
I suspect Square, Inc. has purposely structured Cash App in this manner to avoid the administrative burden of handling consumer complaints. I believe Square, Inc. thereby cynically facilitates criminal financial activity by frustrating consumer fraud reporting. I request you examine this issue and hold Square, Inc. accountable for allowing this abuse of my personal information.
|
| 08/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/XXXX {$3800.00} was sent from my cash app to my angry ex spouse cash app while i was totally unaware. I was under impression my device was lost or stolen but it was not just hidden so i couldnt check apps. The money was to be paid for a ticket at police station now that is resulting in a warrant until paid so i cant physically go up to make a police report at the very moment because of the situation. Ive Reported to my bank And filed a claim with the CFPB Which is XXXX XXXX XXXX currently they are investigating the claim dispute. What they denied my original unauthorized transaction XX/XX/2021 because cash app told them there was no new log in device and the transaction was made from my device, as Ive stated already it was knowledgeably and unauthorized from my device without my permission.
Chatted with cash app today And they denied the claim and didnt even ask me what took place. I feel that Ive been violated off some federal right.
|
| 01/21/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Square merchant services terminated our account on XX/XX/2021. We are one of the largest marketplaces for XXXX and hemp-derived products on the Internet.
They did not give any reason or elaboration. The fact that 90 % + of the brands on our site also use Square, and none have been terminated is very concerning. This is a clear case of prejudice and targeting one company over others. We believe we have been targeted or it's a case of prejudice from people inside Square.
If we can not take payments, we will not be able to pay our operational costs. Square did not even give us time to find another solution. It's unreasonable and unwarranted behavior, especially in a time when millions of Americans are suffering because of the Pandemic.
We are in full compliance with federal and state regulations. We have a refund rate of less than 1 % and a 0 % chargeback rate, so we are not a risky account. This action by Square is extremely suspect.
|
| 08/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Fake cash app number at the top of XXXX tricked m3 into clicking a link that he used to take all my money. XXXX on one account XXXX on another account these are close estimates of total amounts the real numbers are in the attachments He linked and disabled my notifications to my emails and my phone he removed and put his.
Every deposit I made he used to purchase bitcoin. He spent my kids XXXX money my rent my car payment my wife 's car payment. He devastated my family. I contacted xash app when I noticed an issue on XX/XX/2020 he had been linked and stealing my money since XX/XX/2020. I contacted casb app. They proceeded to give me the runaround for months until XXXX they said to me if i would have told them within 90 days I would have gotten my money back I did message them within 90 days as u will see in my evidence. I contacted XXXX XXXX XXXX and cash app emailed me and said they would not talk to me only law enforcement so here I am
|
| 01/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX, 2020, I purchased items from a Hair company called XXXX via cash app. I sent {$250.00} to a hair supplier thinking they were an actual legit hair company. But they were falsely posing as another company and scamming customers. As soon as I sent the money, they blocked me on XXXX ( where our conversation took place ). Their cash app tag is $ XXXX, I immediately reported them to cash but received no response both times. so I had no choice but to dispute the charge with my bank XXXX. After calling them XXXX honored me a credit for my claim, but on XX/XX/XXXX, ruled the transaction as authorized. so they took back their initial {$250.00} credit. I have screenshots of the conversion with the hair supplier, with me providing my shipping info for a tracking number. Both Cashapp and XXXX have not done their part in identifying the scammer, despite the evidence. Cashapp has all the info but still allows these women to scam customers.
|
| 07/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2020 two unwarranted transactions took place on CashApp account. These transactions were requested by XXXX XXXX for {$2500.00} and XXXX XXXX for {$940.00}. I do not know either of these people. I requested a refund the same day. I have yet received any funds. I also attempted to contact Cash.App customer support by phone. XXXX XXXX, who answered and presented himself as a support agent with CashApp, told me to open CashApp and directed me to accept the transactions. He requested my bank card number and connected to my phone with XXXX XXXX. He used that information to take an additional {$1000.00} from my bank account, then erased my phone number, email address and transaction history from my CashApp account. I am retired and live on a fixed income. I don't know how I'm going to pay next months rent or buy medicine. Please refund my money ASAP. If you any questions, please feel free to contact me.
Thank you, XXXX XXXX XXXX XXXX
|
| 10/10/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
On XX/XX/2019, I attempted to send money using Cash App. I received a response that stated I needed to verify my identity. I provided my name, phone number, and address. Cash app Then had me take a picture of my drivers license and debit card. Cash App also had me allow access to my contacts which was uploaded. Cash app then made me sign in to my bank to retrieve account information. After all four steps were completed, cash app immediately closed my account. I reached out to ask why. The response was I violated the terms and conditions. I asked specifically what terms and conditions I violated and never received a response. I have asked this question twice. I am concerned about my privacy since I provided a lot of accurate but private information to verify my identity. If there is some other term that was violated ( identity couldnt be the cause ), then why was I asked to divulge such private information? I will be seeking civil action.
|
| 08/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Prior to the pandemic my family and I were scheduled to set sail XX/XX/XXXX with XXXX. I made payments to the agent Via XXXX on XX/XX/XXXX & XX/XX/XXXX totaling {$550.00}. We had been dealing with a travel agent through XXXX by the name of XXXX XXXX and afternoon the pandemic hit XXXX canceled travel and issued refunds back to the paid parties. I have not received this service or my refund after months of communication with the agent ( which Im sure is fraud ) and communication with XXXX and my bank. XXXX has no way of contacting them regarding this situation and I have tried to work things out with the agent but she has lied tome after time. Due to the pandemic I have not received my services and she has blocked me and refused to refund my money. I have been blocked by her business on XXXX and Ive had family reach out in my behave and she has responded with insults and no resolution. I am now out of a trio for my family and the funds
|
| 08/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I placed a complaint on XX/XX/2020, except the response that was received back is not a response. I submitted all documentation to XXXX then on XX/XX/2020 another representative sent another email asking for the exact same information that was already sent. Then on the XXXX another representative sent an email asking for my identification with me holding my id next to my face. Except it was already sent with a letter stating that no estate would be open due unless decent has XXXX XXXX or more. I'm not understanding why an additional license is required without my face when the previous two ask for that. I also spoke with a square representative, who stated they had nothing to do with cash app but yet I received a response back from them. This sounds fraudulent to me denying to be afflicted with cash app. Who are you afflicted with then? Do I need to go public with this issue meaning world wide on the news regarding Square and cash app?
|
| 11/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX XXXX XXXX, my bank account & all of my details were mysteriously unlinked from my cashapp account & replaced with details from an unknown person. I didn't recognize the details, nor do I know how they gained access to my account. Everytime I tried to remove their info & replace it with mine, they changed it back. Infuriatingly cashapp has no option to log out of other devices or see what devices have been logged into the account. Eventually, my account was locked a few hours later.
I got an email on XXXX XXXX, XXXX saying my account was unlocked, however in actuality my account was just deleted, causing me to lose my previous balance. I previously had {$170.00} in the cash app balance, {$100.00} worth of XXXX XXXX, & {$20.00} worth of XXXX XXXX XXXX stock all through the app.
I have made multiple attempts to contact cashapp customer support but each time they say they will investigate the claim & then never get back to me.
|
| 06/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I first signed up for Cash App in order obtain a convenient and free service in order to make personal transactions easier. After signing up, I had a cash card sent and later the same was stolen from my possession. To make matters worse, the phone number I had originally used was no longer in service. The requirement of a two-factor authorization left me without a leg to stand on when attempting to log in to my account. Over the next couple of years, I periodically received requests for transfers from an individual I did not know. I thought nothing of it until I realized that the same had renamed, reprofiled and repossessed my account. Possibly using my own name as their own, this individual was successful in completing taking hold of my account. I tried numerous times to retrieve the same, only to be halted by automated phone systems and less than satisfactory email messages. I could not for the life of me get a human on the phone.
|
| 11/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On monday XX/XX/XXXX. My cash app account was hacked for $ {$8800.00}. About XXXX was on XXXX and the rest savings. Cash app has no customer service and all these mobile platforms have the same theme wherein they are allowing these hacks to occur to the general public. I called cash app customer support and no answer. I can't use email because my whole account is missing. Last year I was hacked via cash app. I had all the security setups a person can have. It seems like these hacks use a sophisticated technology as my whole cash app account is gone. Why are all these hacks ALLOWED to occur to the people across country. we have the technology to stop this. I not stupid as I have communicated with these hackers and the one common theme is they tend to be of XXXX descent. The same happened with XXXX where I lost XXXX last year with no resolve. Since all this stuff is digital it's a matter of time before the next person get targeted.
|
| 07/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I withdrew {$200.00} from CashApp from a XXXX ATM and was charged {$5.00}. I would like to be reimbursed for the {$5.00} fee. On XX/XX/XXXX, at XXXX, I withdrew {$200.00} and was charged {$5.00} in ATM fees. I was charged {$2.00} from CashApp and {$3.00} from the ATM. I was charged {$5.00} for a total of {$200.00}.
According to ATM Fees On Cash Card, cash cards work at any ATM, with just a {$2.00} fee charge from by Cash App. Most ATMs will charge an additional fee for using a card that belongs to a different bank. You can get all these fees reimbursed by receiving direct deposits to your Cash app.
I used a XXXX ATM to make a {$200.00} withdraw. I was informed by a Cash App representative that as long as I use a XXXX ATM machine with the Money I wouldnt be charged any fees to withdraw funds. I also was informed that if I received direct deposit to my cash app I also wouldnt be charged any ATM fees.
Kind regards, XXXX XXXX
|
| 01/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My fiancee amd I were XXXX shopping in 2 different places. We only have 1 bank account so i.had her send me.funds via cash app she sent me XXXX, XXXX, and then XXXX $ totalling XXXX $ shebsent it cash app immediately sent the payments back to her, but when they sent them back the funds were never returned to her or the bank. So they sent back money they shouldn't have and the money they show as sent back was never received back. I've been trying to deal with the company since it happened on XX/XX/XXXX but every time I get a response they contradict them selves. Once they Said they said they were all sent back then they responded again saying the XXXX $ and XXXX $ were sent back and the XXXX stayed with me. In which none is true I have their responses saved I have my statements saved and they all contradict eachother as you will see I get a different answer every time and the statements and their answers all contradict themselves
|
| 12/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I use the Cashapp to send money to friends and make occasional purchases. Sometime between XX/XX/XXXX - XX/XX/XXXX there is money that was sent to me and my balance reflected that. Mysteriously the balance was lower without any transactions. I tried to call Cashapp but there is no phone service available. I started several emails to ask where the missing funds are. I was sent a statement from them which outlines all incoming ( + ) and outgoing ( - ) transactions as well as a beginning and ending balance. The statement itself reflects that there is, in fact, missing monies of {$1100.00}. I have tried to figure out what exactly happened, but I can not pinpoint a specific transaction and I have attempted to guess. The company is slow to respond and has automatically closed several of my emails after 3 days without trying to reach me. I have been contacted by several different account specialists always changing during the process.
|
| 03/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I sent a payment to a receiver who had changed there cash app name and phone number. After confirming that the payment was never received, I reached out to the support group for cash app. I explained that the receiver has a new cash app name and phone number and also no longer has access to the phone number associated with the old cash app account. I was then advised to have the receiver send a personal email regarding not receiving the payment this was done on XX/XX/2020. The support group associates XXXX and XXXX have emailed me numerous times saying they closed my case and can not provide assistance. I explained that I use the funds to get back and forth to work by using XXXX and because of lost funds I have missed days of pay. Please assist me with me moving to the funds to the receivers active account or refunding the payment back to me. We are aware that the payment was received but it can not be accessed.
|
| 03/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I did a transaction through Square Merchant services. Square will not release my funds. They will not give me a reason why they are holding on to {$1100.00}. I've done business with them for ten years. All of a sudden, they just hold this money for no reason.
I called three times, each time they told me they would escalate it to their review team. ( Which is supposed to only take 24 hours and it's been 6 days ).
After my third attempt on the phone, I tried to call again, but they blocked me from receiving a support code that allows you to speak with a live representative.
I have emailed them since XX/XX/2020 and still, I have not received a response.
What's odd is they took out {$220.00} from my bank account, when the transactions came through. So they were able to make money for themselves but unable to pay me my money. Interesting. They blatantly are robbing me. I am a single mother with XXXX children. Please help me.
|
| 12/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX OH XXXX XXXX XXXX On XXXX, 2021 I received a cashapp card in the mail with my name. I do not have or use cashapp. I have been a recent identity theft victim with unemployment dept and someone tried to open a bank account at XXXX XXXX with my info. I was able to report those incidents but I can not get help with this cashapp card. I called cashapp repeatedly and tried the website and can not reach anyone to report that someone stole my info and used it with their company. It should be a law for cashapp to have a customer support department that answers the phone to assist with important incidents like this. I am reporting this to cfpb because I am unable to reach cashapp to report it. In the meantime, this fraudster is getting away with stealing money under my information and I can do nothing to stop it or close whatever account they opened with my information since I can not reach the company.
|
| 01/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I put {$4200.00} in my Cash App account and on Sat. XX/XX/2021 it was all stolen thru fraudulent transactions ( 35 ) that took place within 17 minutes. I reached out to Cash App support, which could only be done via email, and I received a response that asked 5-6 questions regarding the fraudulent charges. I provided all the information they requested and additional supporting information that they didn't request and I still haven't heard anything back. Then 2 days later, I observed money being put back into my account ( {$2000.00} ) and I had no way of transferring it to my bank account due to me having to cancel card that was linked to Cash App and I tried emailing Cash App support several times to inquire if it was them putting money back but I still haven't received a response and then money was taken back out 10 minutes later. I need help with this issue and getting my money back. Please help me. Thank you in advance.
|
| 06/03/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
In 2021 I opened a Square account for my business to process credit card payments. On XX/XX/2021 I received an email from Square Inc. notifying me about account deactivation. I was not given any details, or a contact method to reach someone at Square. All my attempts to email or call failed. Not only this impacted my business tremendously, especially that we were at the beginning, and needed at least some notice in advance, but also Square placed a hold on our funds - {$2000.00} that we processed earlier in sales. The hold was for 90 days- which is above any normal term of transaction hold- until XX/XX/XXXX, XXXX. Additionally, on XX/XX/XXXX, XXXX sent another email saying that there will be an additional hold of 30 more days. The way Square communicates with their customer is unacceptable. It is a one way communication, without giving an option for questions or dispute. Also, the hold times is ridiculous and reasonless.
|
| 12/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020, my phone and computer were stolen. Somehow, the thieves broke through my passwords and accessed my Cash App and XXXX accounts. They drained my bank card for about {$10000.00}. I reported this to both agencies along with a list of the fraudulent transactions and the police report. XXXX replaced the stolen funds but Cash App is refusing. I am a furloughed worker due to Covid 19 with unemployment benefits and eviction protection running out. I wish so badly my phone and computer hadnt been stolen because this is literally ruining my life. Cash app has many many consumer complaints which they do not care about resolving. There is no way to speak with a live person. They are a rip off and should not be allowed to do business this way. I am happy to furnish any documents to you which I have already submitted to Cash App. I want my stolen funds refunded to me. This is so unfair. Please please help me.
XXXX XXXX.
|
| 10/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX - {$2000.00} was taken from my bank account via cash app and sent to a weird XXXX address.
On XX/XX/XXXX - {$200.00} was taken from my bank account via cash app and sent to a weird XXXX address.
On XX/XX/XXXX - {$1100.00} was taken from my bank account via cash app and sent to a weird XXXX address.
I first contacted Cash app notifying them there was fraudulent activity on my account and I have no idea of why this money was sent or aware of where it was sent. They refused to help. In XXXX I decided to take this to local police department since cash app refused to help. I filed a police report. Cash app then sent my detective a link to send his information. He even got information signed by a judge as required by cash app. To this day now almost 10 months later nothing has been done and I have yet to receive a penny of what stolen from me at the expense of the Cash App platform. My cashtag is XXXX XXXX
|
| 01/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XXXX, I sent {$50.00} to each of my grandsons for their birthday from my Cash App account ( $ XXXX {$81.00} ). The funds were sent as two separate transactions to each of their Cash App accounts ( $ XXXX $ ) ( $ XXXX $ ).
Neither grandson has received the funds, although my bank ( XXXX XXXX XXXX ) shows that each transaction for a total of {$100.00} was transferred from my checking account. The funds were sent to the Cash App account of each grandson and it appears that the funds were received by the grandsons but they did not get the money. They have been unable to receive the funds.
I have spoken to Cash App customer service multiple times as well as attempted to file a dispute with my bank. However, neither has been able to explain what happened to the funds. My bank will not give me back my money.
I believe that my Cash App account has been hacked by scammers and Cash App refuses to acknowledge the fraud.
|
| 10/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Servicemember |
|
XX/XX/XXXX, {$2600.00} transferred out of my account via instant transfer to card XXXX Same day {$39.00} was refunded for transfer not being made instantly XX/XX/XXXX, my bank sent back {$2500.00} was sent back to my account as a chargeback. I was told that it could take up to 45 days to be credited XX/XX/XXXX, my bank spoke to your process partner XXXX that {$2500.00} was processed by them but they can't see where it went only cashapp can. My bank spoke to them on XX/XX/21.
XX/XX/XXXX, was the 45th day and my money {$2500.00} still hasn't been credited into my account.
Reference # XXXX Tracing # XXXX This is my banks reference and tracing number of the charge back sent to my account.
My bank has explained to me that cashapp has my money of {$2500.00} as of XX/XX/21. XXXX did process the funds on that day..
XXXX needs to be contacted to manually credit my account with cashapp. That has to be done by cashapp.
|
| 12/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
on XX/XX/XXXX I payed through Cash App my son 's school tuition, books fee and 4 t-shirts to the school. but on XX/XX/XXXX they told me they didn't received anything and I showed them a print screen of the transactions. they told me the number was an office phone number and they can't receive the money so I cancelled all 3 transactions. I never got the money back because the bank said that Cash App never returned it and every time I tried to contact Cash App it gives me just the email option and they sent me the same email signed with another name where they say they did refund and to contact the bank. The tuition was {$400.00}, the books fee was {$170.00} and the shirts were {$56.00}. in total I lost {$630.00} which for me is a big deal because I have to a lot of sacrifices to afford this school for my son, he has XXXX and the school is for XXXX XXXX. I need someone to help me, please. My bank is XXXX XXXX XXXX XXXX
|
| 05/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received an email from someone impersonating my boss at work on XX/XX/2020 and the email was sent to my work email. My boss ' information had been compromised and I was sending money under false pretenses. He requested my help with sending money to a vendor via Cash app and stated that I would be reimbursed afterwards. His email had the name of my boss and he had a photo of my boss in the email. I have email correspondence that I can provide to prove that this was impersonation. I believe there were multiple people involved as I was requested to send money to two different people. I filed a dispute to my bank ( XXXX ) and now it is under investigation. I emailed CashApp and they denied my request as they are unable to refund " completed '' transactions. I sent someone named XXXX XXXX {$1700.00}. CashApp told me I should file for fraud under my bank but I would like CashApp to cooperate with the fraud investigation.
|
| 04/02/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I'm trying to deposit money into my account from an account at another bank. They took a small amount of my money and now they won't let me use their service or give me my money back. This is the response I received.
" Sorry to hear that it didn't worked. Apologies for the troubles. I know how agitating it is for you.
This kind of issue is because of security reason. We review every transaction to ensure the protection of our customers, and the integrity of our service.
Occasionally, we determine that a transaction can not be completed.
In the meantime, what I can suggest is to keep on trying those basic trouble shooting until it works.
You are welcome to try adding cash again. If it does not work, you may need to send this payment outside Cash App if necessary.
We hope for your understanding. No worries, our Account Services Team is constantly working on this matter and to be able to provide a good service ''
|
| 11/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
On XX/XX/2021 My Cash App card was charged by XXXX XXXXXXXX both for {$310.00} and {$350.00} for airline travel without my knowledge or consent. I've tried multiple times since to dispute the charges formally with VisaXXXX XXXX XXXX XXXXCash App/Square Inc all of each who say I can only dispute with Cash App. Cash App never answers the phone, it refers you to chat. Chat refers you to email, email refers you to chat or to dispute it on the app. There's is no such dispute function on the app. No human ever is inlvolved and now over 3 weeks no formal dispute is filed for transactions I didn't authorize. Visa nor XXXX nor XXXXXXXX XXXX care whatsoever of the viloation in cardholder agreement, XXXX also doesn't care it was the merchant who charged my card without consent, it all referes back to Cash App with XXXX XXXX in XXXX but no customer support to resolve any issue. How is this not a class action lawsuit already?
|
| 05/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
Servicemember |
|
My credit card purchase receipt from a vendor ( From : " XXXX XXXX XXXX via Square '' XXXX Date : XXXX XXXX, 2020 at XXXX CDT ) that uses Square was automatically sent by Square to my stepdaughter. My stepdaughter when questioning receipt of a transaction she never made spoke to me. I recognized the transaction as one I had made approximately - 2 hours earlier. My credit card acct. is through a credit union which she has no association with. The credit union has verified her non-association and opened an investigation. The receipt was sent to her email address which I dont even have, she lives out of state and her last name is not the same as mine. This straddles the line between credit card fraud, identity theft and a little illegal data mining thrown in. I have asked Square to explain this or send me a contact email or phone number so I can discuss this with them but have received absolutely no response from them.
|
| 10/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2020 I bought XXXX via cash app. I was asked to add my ID to my profile to verify it was me using the account. I tried numerous of times to upload my info to the app but it kept giving me an error message that it could not read my ID. I looked into the steps again to make sure my photo was in good lighting etc. After doing those steps again, I continued to get this error message. I decided to contact support services on XX/XX/2020 I received an email for cash app support with employee names XXXX stated that I should upload my ID front and back and send it within the secure folder link that was sent with email. I did this and was told it will talk up to 10 days for a response. On XX/XX/XXXX I sent a follow up email to ask if they are going to respond to my request.. I have it another 3 days and sent the same email asking for an update. I did this about 2 more times and still have not gotten any response yet.
|
| 03/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On Tuesday XX/XX/XXXX I tried to send a friend {$100.00} that I had in my CASH APP account! Ever since that day I haven't been able to log in AT ALL or use the card provided by CASH APP! I've spoken to support multiple times and they assured me I can sign in but I am unable to ... I have a current balance of {$2500.00} in the account and I'm not able to access my money to pay my rent which is due in a few days! ... cash app support told me to just delete the app and sign back in and I did but that just allows me to create a new account and not sign in my Main account which is cash tag XXXX XXXX which is attached to phone # XXXX And email XXXX When I try to send /receive money to XXXX XXXX Cash app says there is not account with that name but when I try and create a new cash app it states that name is unavailable! This makes no sense and I demand access to my account so i can withdraw my funds Name : XXXX XXXX
|
| 02/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I booked a trip for 4 clients on XX/XX/XXXX, and received 2 separate payments on XX/XX/XXXX and XX/XX/XXXX for {$7900.00}. After the second payment, Square suspended my account and froze all transfers of money. I then immediately submitted the documentation required to get my account reinstated, including receipts, payment authorization forms submitted by the clients, operating and organizational paperwork filed with the state, and everything else they required. On XX/XX/XXXX they deactivated my account and said that all transfers will be frozen for 90 days. I tried to call them, chat with them, email them, but everything either sends me to a robot or a noreply message with no ability to talk to a human. I now can't pay my vendors, including hotels that are selling out, so may have to cancel my clients trip or have really dissatisfied clients, effectively putting my business at risk. I don't know what to do!
|
| 03/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 from XXXX XXXX to XXXX XXXX 6 transactions of {$250.00} came from my cashapp account to and the recipient with $ cashtag $ XXXX. I had {$15000.00} stolen in 1 minute. I hadnt even heard of this account before nor was I even awake when this occurred. By the time I woke up ( XXXX XXXX ) I immediately tried to requested a refund from the account that stole and tried to dispute them as fraudulent and contact cashapp to inform then that I had been hacked.
Immediately I received an automated email telling me basically nothing and that I needed to send the information to dispute through their email. I then responded to the email and continued to get the same automated email 3 more times before they informed me that since my device made the transactions that my claim was denied and they will not be refunding my money. Which isnt possible seeing as I was alone and no one was on my device, not even me.
|
| 04/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My Cash App account was closed because I allegedly violated their Terms of Service. When I was notified of this, I read Cash Apps Terms of Service and found that I had not done anything to warrant my account being closed for violation of their TOS. I contacted Cash App to resolve this matter, and Cash App refuses to explain to me what I did and they refuse to reopen my account. I have about {$7000.00} in my Cash App account as I use Cash App as my bank account and there is no way to spend or get my money out of my Cash App, as I do not have a bank account to Cash Out to. I can not buy food and I can not get paid, as my Cash Card and my routing and account numbers associated with my Cash App have been deactivated. I am certain that I did not violate any of Cash Apps Terms of Service and that the closure of my account was made in error. Cash App has failed to remediate my issue in a timely and helpful manner.
|
| 02/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I use the cashapp for my business and I was paid on their by some customers. And in the middle of the night Friday XX/XX/2021 and Saturday XX/XX/2021. I was charge four times by XXXX Ads ( I have no idea what this is ) of {$25.00} dollars. Totaling in {$100.00} and they continued to try and charge my card four more times, but their was no money left and I blocked the card. I have been trying to contact cashapp through email. This is the only way you can actually get in touch with someone. Which they have continually send me to someone else. One person told me I had to contact the merchant, but how Im suppose to contact the merchant if I dont know who they are or how to contact them. When I ask no one has answered are responded to any of my question. I have emails everyday since and no one has responded to my complaints. I think its ridiculous that you can not speak to someone on the phone if you are a bank.
|
| 07/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I was going to help out and friend In need. I went to cash app them {$100.00} and it was sent to the wrong cash app. I requested it back from the person and they would not send it back. I reached out to cash app customer service and they said there was nothing the could do. They said the only way I could get it back is if the person was willing to send it back. They would not. They just kept requesting more money for me. So now I am out of {$100.00} that I could really use during the pandemic we are currently going through in America. I tried to make a claim through the bank and there was nothing they could do either because of some cash app privacy act. I was told I had to contact you guys and file a complaint to get my refund back. Any help would be great. I would really appreciate it a refund during these hard times to help put food on the table for my family. Thank you.
Phone : XXXX Email : XXXX XXXX
|
| 10/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have an issue with CASH APP I had a phone that was washed and I no longer have access to that phone number at the time at least {$25.00} was on my account in which I had not yet accepted, about a month later someone advised they sent me {$100.00} and I attempted to merge the accounts on XX/XX/XXXX I received an email from CASH app with instructions on how they would be able to merge my accounts when I provided detailed information, I did all of what was requested and have attempted at least 6 times to contact them again and no response ; I do not have access to my old information.
The original Cash Tag was XXXX XXXXXXXX under phone number XXXX email XXXX card ending XXXX XXXX XX/XX/XXXX XXXX the new CAsh Tag XXXX XXXX & XXXX XXXX because I have tried again under phone number XXXX all other information is the same. I sent several emails advising this and the senders aren't able to retrack their money.
|
| 07/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I used cash app to send money, it was sent to the wrong person and the person completed the transaction immediately.Cash app only allows you to request the money back from the person, which I did. The person declined me twice and kept my money that was not hers. Cash app provides no recourse such as stopping the transfer or requesting the money back for me. They were really of no help. I attached our correspondence and the evidence I have in regards to the transaction. I did file a dispute at my bank, they were of no help, they said they have little experience retrieving money from cash app when there is a error or problem. That I need to contact cash app, that is why I'm filling a claim here. Cash app should be liable for getting my funds of 150.00 returned. or have an immediate dispute button on their app for these instances that would have stopped the person from taking money that did not belong to her.
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was using the square Cash app for P2P money transfers. I had a birthday gift of {$300.00} that was transferred to the wrong bank.
Basically, When I did not see the money in my account I check my default bank information in the Cash app only to see a XXXX ban account I did not recognize. I only saw the last 4 digits of the account but deleted right away because I did not want them to take more money from me.
When I called XXXX, they said they could not help without more information. Cash app said they couldn't help and that I needed to contact XXXX XXXX. So, pretty much ignored by both entities and was told by each to contact the other.
When I told my friend about this recently, he checked his default bank with cash app and it was a mysterious wrong bank!
I suspect that Cash app is able to be hacked, where the hacker can input their own bani information into the app, so money is transferred to it.
|
| 10/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I added a XXXX XXXX cashback offer to my card and then made a purchase at the relevant merchant for {$19.00}. Before that transaction went through, the merchant put a {$1.00} authorization charge on the card, a normal practice for many companies, which was quickly reversed. The cashback offer was applied to the authorization rather than my purchase. My XXXX had the exact same issue for her own {$19.00} purchase with the XXXX XXXX cash back offer. I contacted support and was given irrelevant copy-pasted information for XXXX days until someone finally paid enough attention to understand what my problem was. At that point they essentially told me " XXXX XXXX '' and ended the conversation.
If the company is going to act like authorization charges count as the cashback purchase then essentially nobody that ever tries to use the offer will ever get cashback and the company is committing wide scale fraud.
|
| 04/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
|
Web |
|
|
I recently applied for a PPP loan though a lender.
I am writing regarding a recent email that I received regarding my recent application through Square for a PPP ( paycheck protection loan ) loan enclosed I have attached a copy of that email received on XX/XX/XXXX. 2021 The email states I was denied a loan because of my past criminal history I asked that the lender forward to me in written form the following information : Specific crimes or convictions that this decision was based upon.
Date of convictions of any and all XXXX convictions this decision was based upon Jurisdiction of the conviction that this decision was based upon Name of the Court providing such records of convictions this decision was based upon.
Please forward all to me at the following address XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX, MD XXXX XXXX For any questions I may be reached at : Thank you for your time and attention XXXX XXXX
|
| 09/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had a tenant who paid rent via cashapp. He used cashapp in XX/XX/XXXXand cash app took the money. He again paid rent via cashapp in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX He has proof he paid, the problem is the money never was sent to me the landlord. He called a number for cashapp on line and the representative was most helpful in hacking into my bank accounts. When i contacted customer service at cash app, they only respond via email. I was told via email that my account was compromised, I needed to open a new account and the money would be transferred. That never happened. In fact cashapp wanted my bank account information and all corresponding passwords. I refused to share this information and was told the sender would receive a refund. That has not happened.
I email cashapp weekly asking for assistance and my money and I don't get a response.
I am talking about over {$4500.00} in missing cash.
|
| 01/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Tuesday, XX/XX/XXXX, I saw an advertisement on XXXX XXXX for a XXXX XXXX for {$140.00} I contacted the seller right away via text as the seller ( scammer ) wanted. I text the scammer the same day and they reply with " The item is available ''. They told me to send them the money and and the shipping information thinking XXXX XXXX has some sort of protection but unfortunately they don't. I sent them the money via cash app ( {$140.00} ) and extra money ( {$20.00} ) for overnight shipping as they provided me with pictures taken at the XXXX facility. Their cash tag is " $ XXXX ''. once I sent them the money, they stopped replying to my texts or calls. after I try texting them from a different number asking them if the item is still available and the reply with yes. this scam is sickening and something should be done to punish these people. the account was on XXXX XXXX and the account 's name was XXXX.
|
| 01/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2021 at XXXX XXXX., I made a {$20.00} purchase in a stock on CashApp. The transaction was to be executed at XXXX XXXX when the market opens. I had noticed the transaction never went through. So, I proceeded to try and cancel my purchase. I received a notification that the refund couldn't process. I continued and nothing would happen at all or sometimes it would day error or network connection error. My gripe is why wasn't my purchase processed at XXXX XXXX. when the market opened, and when it was suppose to anyway. Then, my money is just sitting on CashApp 's platform, when it was suppose to be invested. Now, they are holding my money not allowing me to access it. This is unethical and a little shady. What if that {$20.00} that was meant to be invested into a stock accumulated from it's investment. Now, I wouldn't know because CashApp illegally held my money, and now will not release it.
|
| 09/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I received a notification from Cash App stating my account was overdraft although I had XXXX in my balance. Cash app continually stated my issue was being escalated and I would receive an email, however that never happened. I continued communicating ( i have photos to prove ) and still have heard nothing back today ( XXXX ) in a span of a few hours twice my cash app account, which I have removed all of my personal banking information from, has had negative balance because someone is removing funding I do not have in there and have not used. Cash app will not respond in regards to this or help in any manor. Also on XX/XX/XXXX it was a news article put out that cash app had been hacked and peoples personal accounts interfered with but again they are not helping to rectify the problem. I have now lost XXXX and now have a negative balance of XXXX for as they are showing failed attempts
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
On XX/XX/2021, my sister and I went to dinner and split the bill. She asked if I paid for it could she cashapp me the {$150.00}. I said yes forgetting how long it had been since she cashapped me so I went to the account I havent had access to since XXXX because I got a new phone. Once I realized it she and I both immediately contacted cashapp to try and cancel the funds. For several days I was asked for verifying information that I submitted just for them to determine that the account couldnt be reinstated for security reasons and it was no way to return the funds to the sender. They keep stating it is for security reasons but also so told my sister the funds cant be canceled because it was completed. I kept asking why cant the funds be returned if theyve deemed the account inaccessible. They are stating they cant provide any details the funds wont be approved to be returned back to the sender.
|
| 10/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Beginning XX/XX/21 through XX/XX/21 I had several aunauthorized transactions to a merchant called XXXX on my cashapp account which is serviced by square. On XX/XX/21 I contacted cashapp support and they filed a dispute on those transactions. I received a partial credit for a few of the transactions however there were still 31 transactions for {$99.00} each that I did not receive credit for. They then tell me in an email on XXXX that they will not be returning the remaining funds and they have no additional information and for me to reach out to the merchant. I explained I did attempt that however i never received a response. I emailed several more times asking why the dispute was denied and was never given a reply or a reason. I resubmitted the dispute on XX/XX/21 and was told I would receive an update in 10 business days. Today is the 10th business day and still I have not received anything.
|
| 02/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I have been using cash app as for personal transactions. Cash App had been charging me a fee for receiving funds under the pretense that I was set up as a business account. I did not realize this shouldnt be happening until a friend asked why are they charging me a fee to receive money and this should not be happening. Immediately I reached out to cash app and explained to them the issue. They stated that I had been setup as a business account and they would change it immediately. I explained to them that I did not set the account up as a business account as I never was given the option to choose between personal or business during my account setup. I requested a refund for all the fees associated with their error of setting me up as a business. They only gave me {$6.00} for days of fees. I requested for all of the fees charged in error since inception of my account and now they have refused.
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I received XXXX into my Cashapp account onXX/XX/2021, I set {$1500.00} to be transferred into my account ending XXXX, and their program said I would receive it on Tuesday XX/XX/2021. On Monday the XXXX I was checking the status and it showed my money was sent to a card ending XXXX on XX/XX/21 at XXXX XXXX ET. I immediately sent a message to Cashapp support, because they do not answer any telephone calls. From their reply email, they said the account was compromised and they closed the account and told me to open a different account and that I should talk to the bank to recall the funds, however the bank said it was too late, it was sent to the correct account, therefore the Cashapp company is responsible for my loss, and it has been reported to the Minnesota Attorney General 's office and the XXXX XXXX XXXX. Where their reply was it was not there fault and tried to place the blame else ware.
|
| 10/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I did an instant transfer ( XX/XX/21 ) of {$16.00} from cash app to my LISTED XXXX account. The money was not received. I texted cash app support the next day. The person didn't know why it didn't transfer and credited me the XXXX cent transfer fee. Waited the 3-5 days for normal delivery, but still not there. XXXX says it wasn't received. Cash app says they sent it. Normally, I get an email confirmation from XXXX when money is received. But, i didn't this time. Now, cash app says it's nothing they can do but provide the transaction date, time, expected location and Retrieval code, to which XXXX suggests that info can not be used and is internal to cash app. I've since closed my cash app account after several days of back and forth. I've even contacted XXXX, who then, after their letter to Cash app didn't help much, suggested I come here to get possible closure and my money from cash app.
|
| 10/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hi, I have XXXX XXXX XXXX XXXX XXXX. We use Square to process credit card sales. Square allowed my banking deposit information to be changed without my knowledge. Square transferred {$17000.00} of proceeds from my business credit card sales into 7 different bank. We have used Square for the past few years with the same bank account. Just the fact that the account was changed should have raised red flags, let alone that there were 7 different banking changes to the account. Square has not given any information on how this could have happened or who was involved. Square has covered {$8000.00} of the loss with no explanation. In my last call to Square I was told the case was closed and the conversation was no longer productive. The representative then hung up. Although Square supplied the names of the 7 banks where the money was transferred they will not tell us who or how this was possible.
|
| 03/23/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On Saturday XX/XX/2020 I uploaded {$1200.00} to my cash up through my debit card. I was new to this type of service I was just testing it out. I attempted to make a withdrawal to my bank account that was linked and I could not it said my account was locked for suspicious activity. It told me their contact support which you can only do through email and said it would get back to me within 24 hours. I still have not received any emails back my account is still locked and when I click on contact support now and tells me that there is an error occurred it will not let me send emails now to them they will not let me access my funds in any way whatsoever or communicate with me I need my money this is a cash app account the debit card and bank account both linked to my cash out account or the same account at XXXX. My cash app handle $ XXXX. My name is XXXX XXXX. My phone number is XXXX XXXX XXXX
|
| 07/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have been seeing unknown charges on my account from XXXX. I reached out to XXXX on XX/XX/19 for resolution and they informed me that because of the merchant and type of transactions that they can not offer a refund. I tried reaching out to the merchant, XXXX XXXX, on XX/XX/19 as well, but I have yet to receive a response from them still to this day. I then reached out to Cash App on XX/XX/19, which is my debit card holder. Cash app canceled my card and mailed me a new card. They told me I would here back from them within 10 days. They responded to me on XX/XX/19 and told me that my dispute was declined by their disputes team and for me to contact the merchants. I asked for them to provide me with proof that they tried to reach out to the merchants on my behalf since I had already explained that I tried that first. I was told that they did not try. I dont understand what I am left to do?
|
| 07/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Sunday XXXX XXXX I was doing a business transaction with a young lady whom I just found out is a fraud and scammed me out of {$95.00} through cash app. Ive tried everything I can with cash app to assist me and help me with getting a refund and also them looking into the account that scammed me but no action has been taken on their end. Cash app told me to request a refund from the person that scammed me and I did but they blocked me from requesting my payment back, cash app is saying they can not give me my money back or issue me a refund and I feel like that is horrible customer service and they need to be shut down, the girl needs to be put into jail, and if they cant get a direct customer service number then they no longer need to be available for use. I am very hurt by this situation of not being able to receive my money and cash app not helping me get my money back. Please help!!
|
| 04/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Older American |
|
I have been using the prepaid visa debit card Cash app for about 2-3 years. You can not spend one cent over your limit. If you are over when paying it is rejected immediately. I used my card for my stimulus payment due to the pandemic. I bought what I needed. As of XX/XX/2020, I had a balance of {$180.00}. When I woke this morning at my cash app sent a message saying I was - {$140.00}. They have no customer service phone with live agents to immediately report the problem only email support, which they send only generic responses. I believe the cash app is stealing the stimulus funds, should be looked into under the RICO Act and shut down for extortion. I also believe this is XXXX. What reputable company has no live customer service? I never had an issue with this card until I received the stimulus payment. I regret having used this card. I need help. I do not owe the cash app {$140.00}.
|
| 09/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
CashApp/XXXX XXXX are running an outrageous scam. They told people that if they get their pay deposited into a CashApp/XXXX XXXX account they'd get {$100.00} off their next purchase. What they didn't mention is that their card is a prepaid card not a debit card and can not be used in certain stores. The {$100.00} disappeared because of this. When attempting to close the Debit Card and Bank accounts, they said they would not do so unless I deleted my entire cashapp. Unfortunately, to function in 2021 it is necessary to have cashapp although I've moved as much as I can to XXXX. However, this hostage situation that forces me to leave this card and bank account open to ahve the base functions of the app ( that operated just fine without them before ) is ridiculous as when setting this up, it was never stated that this was an irreversible decision, even after talking to them for a month.
|
| 05/05/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
|
We were sent a XXXX XXXX by Cash App under my husband 's name and address. My husband has never used the Cash App and never requested any such credit or debit card. We suspect fraud by either the company or someone else who is using my husband 's identity. Cash App is only available via email for customer service and has continued to miss the point of our concerns. They have not addressed the issue of apparent fraud or explained what happened here for our peace of mind and understanding. Additionally, it is not possible to reach the XXXXXXXX XXXX XXXX XXXX listed on the card. Is is very alarming to receive a card with your name on it that you had nothing to do with and we are getting very little help or reassurance from Cash App and Square, Inc. in regard to this matter. The company seems to have very poor safety and security measures in place and does very little to assist customers.
|
| 08/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
This is regarding Cash App, a unit of Square. Without warning on Saturday XX/XX/2019, my account was closed. I had just about {$220.00} in my mobile balance and I have been unable to withdraw funds per their instructions. I contacted customer service via email and XXXX because they do not provide a phone number for issues, which in and of itself is an insane thing, and was told they had not heard from me regarding a case for a week so they closed the case and my account. I can not withdraw my funds and I have no idea what's going on. They are totally unresponsive and, again, they do not provide a phone number to speak with someone for complaints like this. All I want to do is maintain my account, discuss whatever this case is that they said I did not respond to when in fact I was never notified that there was a case requiring my response, and withdraw the money that is rightfully mine.
|
| 12/09/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
I was unknowingly a victim of a scam on XX/XX/XXXX of this year through Cash App. Some guy named XXXX XXXX removed all of my money out of my account to buy bitcoins without my permission. I had a total of {$53.00} on my card and he left me with {$0.00}. Ive been contacting the cash app team so that I can get my money back. And its been extremely frustrating. They locked my account on Thursday due to unusual activity and I have find in the account that I can not use. This guy was supposed to be reactivating my old card because I found it after I requested a replacement. And he took my money without my permission instead. And he later called me from several numbers to make fun of what he did. And he also told me to download a XXXX XXXX to freeze my phone while he removed my money without my permission. I really do hope you guys can help get my money back, because I really need it back.
|
| 06/08/2019 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Hi i requested a dispute on XX/XX/XXXX for services i paid for but were not provided to me.
On XX/XX/XXXX and after calling several times on XX/XX/XXXX, XXXX XXXX bank said there is no way they can help me with a dispute because the transaction was done with Square and XXXX XXXX don't have any dispute rights that the only company that could help and i should call is Square. I called Square and they said is incorrect that they were not able to help and this is something XXXX XXXX has to dispute, i kept calling XXXX XXXX and they keep referring me to Square since they are the only company that can fix this according to them.
Square and XXXX XXXX are both violating my rights and they just dont care, XXXX XXXX said they dont have dispute rights. I was a victim of a fraud, if Square is the one that has to initiate my dispute i need them to help me with this and i need your help also.
|
| 04/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/XXXX Square Account Services deactivated my account after advising they were not able to support my business needs. In an email on XX/XX/XXXX, Account Services advised that any funds currently in my account balance will be held for a period of 90 days and released to my on XX/XX/XXXX and that the funds will be available in my bank account within 2 business days. They indicated that the release date and amount available for release are subject to change if they received additional chargebacks. However, there have been no additional chargebacks since the account was closed and unable to process transactions subject to chargeback. I have emailed over a dozen times and they continue to push the date back. Without notice, I am now told I must wait an additional 90 days. Square continues to withhold funds acquired by my business 120 days ago and are legitimate and valid charges.
|
| 07/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
A XXXX payment was made using my account, cash tag $ XXXX. I immediately notified cash app. I then received notification that my phone number had been unlinked to my account as well as my email. This took place on Sunday XX/XX/XXXX around XXXX. The cash card associated with the account was **** **** **** XXXX CVV *** EXP **/**. The bank account associated with the account was XXXX. I reached out for assistance and Was advised that more information was needed to authenticate my account I provided the information that they requested and was advised that there was no way they could assist with resolving the issue nor would they be able to provide refunds or access to my account. Multiple transactions and deposits have been made to account. And the account Is still open as I verified with multiple merchants that the refunds they have initiated have successfully went into the account.
|
| 11/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Older American, Servicemember |
|
Monthly for the past six ( 6 ) months, on the XXXX of every month backward from and including XX/XX/2021, Square ( also called " XXXX '' ) payment processing service continues using my debit card/XXXX account numbers to take payments for canceled services.
As attached emails, documents, and bank screenshots show, every attempt, by me and by XXXX XXXX branch of XXXX XXXX XXXX, to stop these thefts has failed.
Furthermore, that every contact with Square follows an identical profile strongly suggests that we have not been dealing with actual human beings at all, but instead with an AI ( artificial intelligence ) computer program that was designed to perpetuate fraud by imitating humans, thus deceptively leading complainants to believe that their complaints are being addressed in good faith. This problem is so widespread that the US/FTC recently issued a ruling to cope with it.
|
| 10/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
In or around XX/XX/XXXX of 2021, I logged into my CashApp account to retrieve a deposit but was told that I'd need to order a Cash Card to continue. I went and placed an order and was met with the message : an unexpected error has occurred. Please try again later. I went ahead and tried again and got the same message. I submitted a contact request the following day, and within 48 hours, they informed me that they could not tell me the exact reason why my Cash Card order could not be placed and that I'd have to wait 14 days.
Last week, I attempted to order my Cash Card again but was met with the same result, so I contacted CashApp support and received the same response. This time, though, I ioffered to provide supporting identification documents because I believe that is what's keeping them from completing the order or disclosing information about why my order couldn't be placed.
|
| 11/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I was notified by Cashapp Visa debit that a purchase in the amount of XXXX was made with XXXX XXXX at XXXX. At XXXX I immediately went on the Cashapp app and submitted that the purchase was not made by me and it was a fraudulent transaction. I also submitted that the card was stolen and used for the purchase with XXXX XXXX. At XXXX I called XXXX merchant services and had the card cancelled so that no other purchases were made. I then contacted XXXX XXXX and notified them that my card was used to make a purchase and that I did not authorize the charge. XXXX XXXX was very helpful and immediately cancelled the pending purchase and told me it would take between two to three business days to refund the money back to my Cashapp Visa debit card. To this day I still have not received my money back nor is Cashapp doing anything to put the refunded money back into my account.
|
| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2020 a customer made a purchase in the amount of {$7400.00} for no explained reason Square merchant services has not transferred these funds into my business bank account.At the same time Square has not provided any credible reason as to why this money transfer has not transpired.Square requested documentation which was submitted on XXXX.Even after these documents were submitted Square has failed to move forward with the transfer and has also failed to communicate with me as to the reasoning for the delay of said funds transfer. I have made multiple attempts to contact Square to get an understanding of what's going on with the funds transfer and the closure of the account. I provide Square with access and Log-in information to my account to verify my account through their system.I believe this to be unusual practices with no justifiable reason for the holding of funds.
|
| 11/12/2020 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
One company located at XXXX XXXX XXXX, XXXX, CT XXXX, ( I believe to be XXXX XXXX or XXXX XXXX in reality ) using Square Merchant account services, used fictional company names to charge my credit card account, switching names of XXXX XXXX XXXX, XXXX XXXX and.I called Square, they created a case but never actually paid me back for the fraudulent amounts XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX, XX/XX/XXXX, XXXX XXXX, XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX.
I reported to square my credit card ending in XXXX was charged the above and I was told they would escalate it, by square agent name XXXX on XX/XX/20 by phone and email. Im owed over XXXX and neither the fraudulent merchant nor I have it. please its a lot of money and Im out of work with the pandemic, please help me. sincere XXXX XXXX
|
| 07/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
This complaint is against CashApp. My non-profit organization has an account that we were attempting to access after a sponsor transferred money into our account. CashApp requested new verification using a front/back scan of a driver 's license which do not work.
After multiple failed attempts to scan the back of the license, we sent an email to CashApp Support on XX/XX/XXXX. They provided instructions for us to follow to reverify the account which we followed. However, we later received an email stating that we were being transferred to another department who could help further.
We have followed up again on multiple occasions ( XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX ) via email and XXXX.
NO ONE has called me yet from customer service!
I now think that there is fraud involved as we can not access the account to cashout the {$1000.00} that is in the account.
|
| 11/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cashapp. I accidentally sent XXXX to two people in stead of one. I requested a refund like this app told me too but the receiver did not have access to his account anymore. I contacted cashapp support and basically was told that they can not cancel the payment even though it had not been accepted or received I litteraly tried for hours to reach someone they asked for Info such as who was the intended recipient and a bunch of info about him but said sorry next time verify who you send money to.. well obviously my phone was in my purse and it just added this person by mistake. I dknt understand why it couldnt be canceled immediately the other person didnt even accept the payment. Also when you try to reach support they say its outside of business hours all the time I called and it just hangs up chat they dont respond for hours and when I finally see they did they are gone again
|
| 03/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Someone fraudulently got a hold of my debit card and used CashApp to withdraw funds over 200.00 and overdrew my account. My bank cancelled the card, issued me a new one, investigated and refunded the money and reversed the overdraft fees. I have NEVER EVER USED CashApp and recently I received a CashApp debit card with the account $ XXXX ( my name and they have my address ) in the mail to activate. The 800 number does not connect you to a live person to have this account closed and the only way you can contact them is if you actually have an account and you can email them. I used my relatives account to email them and I have not received a response. I just want the fraudulent account cancelled as I have never opened one so that no one can do this to me again. There should be a way to contact these people in the event of fraud but is simply no way if you don't have an account!
|
| 12/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XXXX I asked cashapp to remove any phone number that wasnt my own from my account. In the process the removed and blocked my number also so I am not able to gain access to my account with literally all of my money in it. My car payment is late now and Im fearing my kids XXXX will be in jeopardy. No one will resolve the situation, I have verified my identity and verified that the account is mine but still continue to be told I cant gain access. They had me open a new account and stated they would transfer my funds to my new account but have yet to do so. I requested my account be closed all together and just mail me my remaining funds, or send my direct deposit and other sources of incomes back to my employer. No one will help me and no one will tell me what process I need to go through to get this resolved. It has been ongoing for almost a week now and is so devastating.
|
| 11/23/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
How you doing i recently had ordered a new cash app card on XXXX 3019 which i haven't received my boss sent my pay which was XXXX on XX/XX/XXXX2019 which was on my account i called a number that was on XXXX that was supposed to be a cash app support number when i called i jus wanted some help but the person which was a dude ask me to download a app which was called quick sort and after that some way he got into my account which was hack and took all my money off which was a total of XXXX already had money on there he was a impersonator and this happen on XX/XX/XXXX2019 he unlinked my whole cash app account now i have nothing at all i really need my money i have not one dime and im out of town im in need of help please please i wish i can talk to someone over the phone and really no action had been taking cash app only to emails and that's not far at all please help thanks
|
| 04/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
The Cash App keeps claiming that the transfer of {$50.00} out of the app to my XXXX Checking account was declined by XXXX XXXX. I tried to do this transaction three times, XX/XX/XXXX, XXXX, and XXXX. When I contacted XXXX XXXX they stated that they had not declined any transactions. I have a secure message from XXXX dated XX/XX/XXXX stating that no transactions were declined by XXXX. I will enclose that in this complaint.
ON Friday XX/XX/XXXX XXXX Cash App email support claimed that my funds were transferred to my debit card which I don't understand. I was sending my funds to my checking account, not a debit card. On the Cash app the banking information is correct for my checking account. Two days later the funds are not transmitted, and the app states it is declined. I have contacted cash app email support but now they no longer respond to my requests to resolve this.
|
| 11/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
A Girl On XXXX (XXXX XXXX) XXXX1 Claiming To Be A Branch Manager At A XXXX XXXX XXXX XXXX ... As You Will See If You Use The Link To See On Her Page It She Does This All The Time... I Was Told That She Can Help Make Me Money Of I Banked With XXXX Or Cash App To Check My Inbox For More Details I Was Told That If You Send A XXXX Dollar Fee To Start The Process I Ask Multiple Time Was She Legit Because I Heard About Scammers Targeting Banks But She Reassured Me That She Was Legit And Sent "Proof" Pf Other Transaction .. Etc And After I Sent The XXXX Dollars I Was Blocked On The Website So I Reported To The Banking System Multiple Times And Was Told It Was Nothing They Could Do And I Would Have To Ask The Person For A Refund Because The Transaction Was Already Confirmed So I Sent A Refund Request And My Account Was Then Blocked From Doing Money Transactions With The Person
|
| 09/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was selling a XXXX XXXX on XXXX XXXX and someone messaged me that they wnated to buy it and they asked for my number so I gave it than he said we could do the transactions threw a XXXX XXXX so I downloaded the XXXX XXXX and than started to receive emails thinking it was XXXX XXXX the email was saying that that the buyer had a business account and I needed to deposit {$200.00} to make myself have a business account so they can transfer the money into my account which would be refundable then I was giving directions on how to get {$200.00} worth of gift cards and {$50.00} portions and email them back to them on that same address then it followed with another email saying that one of the cards did not go through that wish had something to do with it that I would need to get another card I'll {$50.00} and send it to them that is when I call you to ask if this was legit
|
| 09/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I used the cash app as my sole bank. K thought going all digital would be much easier, boy was I wrong. I get my paycheck direct deposited into an account. After I got a new number I was no longer able to get into my old account. I emailed the company a total of 6 times in the past 6 days. They asked from some information regarding both accounts and i gave them what they asked. They kept telling me " Unfortunately, some of the information provided does not match what we have in our system. For security reasons, we are unable to merge these two accounts at this time. '' They won't give me any insight to what the discrepancy is. My last check was {$370.00} and I was going to use it for rent. I got kicked out of the place I was in and was forced to move in with a friend. Cash app doesn't have any humans to talk to, and they their automated messages aren't very helpful.
|
| 06/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
On Fri, XX/XX/2019 at XXXX XXXX Square Team XXXX wrote : Hello , We chose to close your account as authorized by our Terms of Service.
Unfortunately, our decision to deactivate your account is final. As a result, you will no longer be able to use Cash App to send or receive payments.
We are also exercising our discretion under Section VII of the Cash App Terms of Service in the decision to block or reverse your transfer of funds. For security reasons, unfortunately, we can not provide more details regarding our decision.
Thank you for your cooperation.
Square Account Services Team -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : [ XXXX ] Sent : XX/XX/2019 XXXX XXXX To : Subject : Your Account is Closed Why was I banned? All I did was make a simple Bitcoin transaction and transfer it to my personal wallet. There is nothing wrong with that.
|
| 08/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/ a person hacked " XXXX XXXX '' XXXX profile to use as a Scam/ Phising. I was lead to believe that this was the persons page but come to realize that it was a SCAMMER. I need a refund on 3 separate transactions of {$50.00} that totaled to {$150.00}. I was lead to believe i was getting assistance in Bitcoin purchasing and services/goods rendered back by a XXXX Friend of Mine from HighSchool & more, But i was, SCAMMED by this name ... '' ( $ XXXX ) is the Scammer 's, CashTag on CashApp ( SqaureInc. ) Real Name : XXXX XXXX. ( $ XXXX ) I need my transactions refunded, i tried asking for a refund request but the Scam person blocked my actions on CashApp/SquareInc.
I need to speak with a CashApp/Square Inc. Representative or Corporate on these transactions. I have Web Receipts for all transactions for proof & evidence.
PLEASE CONTACT ME ASAP XXXX ( MR.XXXX )
|
| 06/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 my card was declined for a transaction so I contacted cash app via email my card was also disabled I didnt change it to disabled. I tried to enable my cash app card because It was disabled Im figuring because I had entered the wrong pin. I email cash app they responded back a few days later XX/XX/XXXX gave me instructions about how to enable it but no more contact after. My issues is I never received my unemployment payment and my unemployment was linked to my cash app account. Still no word from cash app as of yet! Todays date is Friday XXXX XXXX. The amount of unemployment was {$1100.00} on the unemployment website it shows it was released to my cash app acct but it never went in to my account. No transaction history. I closed my account I dont know what to do. On top of that unemployment phone lines are ridiculously busy. Im just stuck. Please help.
|
| 03/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I injured XXXX in XXXX Georgia store number XXXX to purchase some car paint which came up to {$76.00} I paid {$71.00} on my card I was going to pay the rest in cash after I swipe my card and the money was deducted from account their system froze and was unable to complete the transaction they said the money will go back to my card within three days it is now XX/XX/XXXX and I still have not received no money from this company cash app says that they have not received no payment but XXXX says that the money had cleared and was posted to my account through a pin debit net workI spoke with both companies regional offices and managers about the situation they both keep directing me to the other company for a resolution at this point theyre both saying they dont know whats going on or where the money is so I just point theyre saying that Im out of {$71.00}
|
| 01/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I received a CashApp debit Visa card in the mail. I did not request this card. I found a phone number for CashApp but it is strictly an automated system. There is no real person available and no way that I could find to tell them about a fraudulent use of my information. Through an online search I found that XXXX XXXX is often the bank source. I called the bank. They told me to call Cash App. I found another number for the bank and again was told to call Cash App. I pointed out that they issued credit of some kind since there was an account number on the card. They took that information but that's it. I'm am not really sure they canceled the account. In the past 5 months I have had several attempts to use my identity to open credit cards with my information. I was told by XXXX that since it is a debit card, it doesn't not go through the credit reporting services.
|
| 09/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I have been getting fees for every time I would have friends or family send me money thru cash app. I thought it was what they charged but then my wife showed me on her account she never gets charged anything so I looked more into it. I've paid over XXXX $ in fees over the past year because I have a business account, I don't know why I have a business account but cash app says it can only be done from the app and that I chose a business account. Well I didn't mean to. Business accounts are charged 2.75 % for any money received. So I contact cash app all ask them what's up and they agreed that it was probably a mistake and said they would reimburse fees but only 7days back from the time I contacted about fees. Basically everything past the 7days it my mistake for not catching all the fees I was paying sooner and I'm stuck with the fees. There crooks, please help!
|
| 01/25/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2022 there were four ( 4 ) transactions from the account I have with Cash App in the amounts of {$3000.00}, {$2000.00}, {$1000.00}, and another {$3000.00}. The transactions were fraudulent and I disputed the transactions on XX/XX/2022. I also disputed the transactions with my bank and my bank stated that Cash App is responsible for the fraudulent claims. Because of this matter I have went to the authorities to have this issue rectified. Law enforcement has instructed me to try to dispute the transactions again. I did dispute the transactions again on XX/XX/2022. Cash App again, denied my claims. I have proof/evidence of my account being used fraudulently, though this matter can not be resolved with my bank until Cash App returns the funds to my Cash App account so that the funds can be given back to my financial institution I'm which the money is owed.
|
| 05/18/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I have contacted cash app on multiple occasions to dispute 3 XXXX XXXX transactions, XXXX posted onXX/XX/XXXXXXXX posted on XXXX, and XXXX posted onXX/XX/XXXX. Cash app/XXXX XXXX has refused to process the disputes. claiming they didn't know what transactions I was talking about. I sent them the screenshots on their banking app of the transactions. They claimed it would take them 10 business days just to assign the disputes to another representative from their email team then an additional 45 days to investigate. Using their chat form I am given the run around with them using the same templates requesting the same information from me such as my email all with no response. They are refusing to acknowledge or process my dispute process and giving me the run around whilst I'm out of over XXXX dollars from a merchant I have been unable to resolve the matters with.
|
| 02/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
To Whom It May Concern : In XX/XX/XXXX, {$600.00} was taken out of my checking account via Cash app by an unknown person ( fraud ) and made it look like I sent the {$600.00}. I filed a complaint with both Cash app and XXXX XXXX XXXX.
I was told via email by Cash app ( XX/XX/XXXX ) they would not be able to refund me the {$600.00} because the unknown person ( fraud ) had deposited the money into their account.
I was told by XXXX XXXX XXXX ( XX/XX/XXXX ) they would not be able to refund me the {$600.00} because Cash app provided information stating I use Cash app frequently.
I know for a fact I did not send {$600.00} to the unknown person ( fraud ) and I do not know the unknown person ( fraud ).
I want my stolen {$600.00} back in my account because it was fraud, someone did hack into my Cash app account, and I did not send the unknown person {$600.00}.
|
| 11/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On or about XX/XX/XXXX, I bought {$100.00} worth of bitcoin on cashapp. I want to make a withdrawal. They need ID which is fine. I scanned my DL and they said it needs to be a US ID. Oregon is in the US. They did, within the last year, change the design of our DL. I contacted their support ( which is only by email ) they gave me an IRL to upload pictures of my ID and a selfie of me holding it. I did this. Several days later I contacted them to see if they have received it. The email sent me through the same process. I dont think real people are answering the emails. So I tried a couple more times and got the same canned reply. On XX/XX/XXXX I received an email they are closing my complaint because they hadnt heard from me. Now they wont respond at all. I called the bank which they work with. They said they dont deal with cashapp issues. Now I am contacting you
|
| 09/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XXXX XXXX2020 my account was closed they didnt send an email or anything they told me I could cash out by adding a new card or account to the account I have done so and they said they couldnt link the account I have been emailing them every week since. I have reached out via XXXX, and XXXX first they told me about the section they closed the account which still didnt give a reason to my account then after constantly writing them the saying Im going to sue them for keeping my money they blocked the transfer feature and now have my {$720.00} locked on that account I cant add a email or number to the account I dont want to log out because I wont be able to get back in the account. My account been closed since the beginning of XXXX its XX/XX/XXXX there isnt any recent transaction to go off. They are not responding anymore all I want is my money off that account
|
| 07/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had a fraudulent charge from my checking account. It shows as a cash app debit app in the amount of {$2300.00} at XXXX on XX/XX/2020 ( credit union time XXXX ). My bank states that because they are 3rd party app Visa takes zero liability. I dont know who the person is, they are not in my contacts. They dont even show up in my cash app transaction history. There were 2 attempts at chargers that fraud protection caught and cancelled but this transaction was not seen or recognized by Visa fraud protection. Please help!! Ive had no success at reaching cash app. Can not find an email address and all the support numbers and directionS given to reach support lead to a dead end. I know other people have been victimized as Im hearing all of the stories. Is there any way you can help me get in contact with cash app to dispute this charge and request to be reimbursed.
|
| 05/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
XX/XX/XXXX - Closed CashApp account, visa card ending XXXX.
XX/XX/XXXX - XXXX sent refund to CashApp account with the visa card ending XXXX. Contacted XXXX to inform that CashApp account was closed. XXXX said they can not cancel the refund to reissue to another form of payment and to contact CashApp to retrieve the funds.
XX/XX/XXXX - emailed CashApp customer support to request access to closed account so that I may retrieve funds refunded by XXXX or request CashApp send me a check for the funds.
XX/XX/XXXX - emailed CashApp customer support & Square, Inc. customer support.
XX/XX/XXXX - XX/XX/XXXX - Have emailed CashApp customer support multiple times. They keep sending me the same auto-reply email asking the same questions about the closed account and nothing has moved forward. There is no other way to contact CashApp customer support besides email.
|
| 02/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Okay this complaint is with Cash App or better known as Square , INC. I brought some tickets with my debit card from XXXX XXXX. When i got to the gate of XXXX XXXX there was a mishap and we had to go to the customer service desk. When i gave them the confirmation number they asked for photo ID but i lost it in the uber coming to the park. So to make things worse the supervisor said he COUNLD NOT honor the tickets and agreed to refund the full payment to the cash app card that i brought them with. Well unbeknownst to me cash app froze my card and closed my account. I tried talking to them about this for more than 3 weeks, NO ANSWER ... i called XXXX XXXX and they CONFIRMED THAT THEY SENT THE REFUND TO THE CARD ON FILE. So im just trying to get my refund for the tickets. The total of the tickets was {$250.00}. All i want is my money back i did nothing wrong
|
| 09/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2021, I sent an instant transfer to my debt card. The transaction was successful but the money never made it into my account. After 3 days, my bank was able to verify the funds were successfully transferred but I exceeded the daily and monthly limit of the transfer. Mastercard also was required to hold onto the funds for 8 business days. On XX/XX/2021 my bank released my money back to cash app as a charge back ACH. I was given the reference number and trace number to provide to cash app. It's now XX/XX/XXXX and I still have not received my funds back in the amount of {$2500.00}. Cash app will not take my information of the reference and trace numbers to help me locate my funds. I'm being told by 1 Department they are still in progress of working on it and they will email if they need any additional information. To this point nothing has been done.
|
| 10/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
A transaction was performed through Cash app XX/XX/2020 without my authorization for a debit of {$85.00} to an individual for services,. The services were not performed and i requested a refund back through the individual just to have them deny the refund. I reached out to cash app to resolve they did not they advise go to there website. I reached out to my XXXX bank to report it they replaced my card as a resolution. i still have not received a refund and i lost {$85.00}. As a consumer it seems i have no rights and individuals can use a 3rd party like cash app to scam people out of money. I have spoken with a supervisor at XXXX and he simply advised me i am not protected by 3rd party transaction even though its my money. I have been with XXXX for 25 yrs and can not believe there is no protection for there customers from 3rd party scams involving Cash App
|
| 08/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 around XXXX EST. I sent the wrong cash app money and it was a large amount of money which was also the wrong amount of money. I instantly tried to cancel it and I could not. Me and the person whom I thought I sent the money to tried to figure out why he did not See it In his account to even be able to send me the money back. I XXXX cash app but they Ended up being scammers. They locked us out of our cash app accounts. I went to file a police report for help, the detective found the actual cash app support email for me contact them. Cash app told me they can not help me because I initiated the payment, even though I told them it was an accident, the cash app customer service lady told me that she could see the account I sent the money to, and that the money was still in the account and I could not get It back even though it was an accident.
|
| 07/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 The VA employment security commission deposited my unemployment deposit into my old checking account however I lost my old debit card with this account and I requested that Cash app send me a new debit card or resend the funds back to the VA employment security commission however they refuse to do either This is a nightmare.
I have contacted Cash app in regards to my {$7100.00} deposit and they refuse to release my money to me. They refuse to mail me a debit card even after verifying my account. I have also filed a complaint against Cash App Corporation with The United States Treasury Department. I have been trying to get cash app to send or release my funds back to VA ESC .but they refuse to do either. I need your help to get my money.
Cash app location : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX Here is your requested information
|
| 10/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
This is concerning my Cash App account. I have ( 2 ) transactions of " cash out '' one dating from XX/XX/XXXX for {$480.00} and the second one dating from {$200.00} on XX/XX/XXXX. When checking my bank account a few days ago I saw that these were never deposited into my bank account. I originally had a chase account listed and made deposits into them in the past. Now there is some mysterious bank account with a routing number XXXX and account number XXXX, which does not belong to me. How did this bank account get into to my cashapp account? After noticing this issue I checked my wife Cashapp account and her 's also list some mysterious bank account with the same routing number and account number XXXX. I contacted Cash App over two days ago and they have been unresponsive with basically copy and paste replies. They still have not addressed these issues.
|
| 09/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Hello, my name is XXXX XXXX and I have an account with Cash App that I use to collect funds from time to time. I have by bank account linked to it to withdraw and send money.
A few weeks ago I lost my phone and have been unable to access the account. At the direction of Cash App I created a new account so they could linked it and provided them the details of the accounts in question. They responded and asked for pics of my ID and myself holding it which I sent as well. Since then they have been entirely unresponsive and I have a significant ( to me ) amount of money locked up in the old account.
The account I can no longer access is XXXX XXXX and the new account I created at their request is XXXX XXXX They are holding my money hostage and provided no assistance. There is not even a phone number I can contact them with.
Please help me. Thanks!
|
| 01/21/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My name is XXXX XXXX. I have a small clothing shop which I use my house as an office and I use square to process payment for my customers.
Last year, customer made payment of over {$3000.00} and I was able to ship her products to her and she received it, but square has not released my funds to my bank account.
I contacted square since last year to get this resolved but they have nut emailed me back.
XXXX said they needed documents including my ID and my business name registration certificate. I sent them my ID and told them that my business is a shop and I haven't registered with certificate.
During this pandemic, I manage my shop to get paid and feed myself.
XXXX all stolen {$3000.00} of my funds.
I want square to deposit my funds in my bank account or tell me when they will deposit it rather than ignoring me with my hard earned money.
|
| 08/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My complaint is with Cashapp. I have an amount of {$7400.00} on my Cashapp account. Cashapp however locked my account because I logged into my account on a different device. After sending several emails they finally replied and said I would have to wait for about 45 days before I can have access to my account. Within those few days I had an email that both my mobile number and email has been unlinked from account leaving me with no access to my account. It has been 45 days already and I still dont have any access to my account or my money. I have emailed them several times and even XXXX on their support page on XXXX but I however don't get a response at all or get the same automated response.
Right now I believe cashapp is trying to scam me and keep my money. I have sent several emails and nobody is responding to me. I just want to get my money
|
| 09/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX SUBMITTED A TRANSACTION OF {$XXXX} TO XXXX THROUGH XXXX, XXXX A RECEIPT WAS TENDERED FOR THE TRANSACTION. ( see exh 1 ) SUBSEQUENTLY, XXXX RECEIVED AN EMAIL INDICATING THAT THE MONIES WERE RECEIVED INDICATING THAT THE AMOUNT WOULD BE POSTED WITHIN 1-2 BUSINESS DAYS. ( see exh 2 ) AFTER WAITING TO HEAR FROM XXXX OF ITS RECEIPT OF MONIES, XXXX RECEIVED NOTIFICATION FROM XXXX, XXXX THAT THE MONIES WERE BEING HELD DUE TO AN OUTSTANDING DEBT OBLIGATION FROM AN ASSOCIATED ACCOUNT. ( exh 3 ) XXXX INFORMED XXXX, XXXX THAT THEY DID NOT HAVE AN OUTSTANDING BLANCE DUE ON ANY ACCOUNT, NOR IS IT ASSOCIATED OR JOINTLY CONNECTED TO ANY OTHER CORPORATION THAT USES XXXX XXXX. ( see exh 4 ) AFTER RECEIVING THEIR REQUESTED DOCUMENTATION, XXXX FALSELY DETERMINED THAT THE AMOUNT OF {$400.00} WAS INDEED OWED BY XXXX VIA THEIR EMAIL COMMUNICATION. ( see exh 5 )
|
| 10/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Recently after several withdrawal requests for {$1000.00} - {$2000.00} were submitted by me, and denied from my bank 's ATM XXXX Using MY CashApp card ) I sent Square / CashApp an inquiry for increased withdrawal limits. This option was not available. A {$500.00} limit is INSUFFICIENT. Several friends have cashapp and are unrestricted on their withdraw limits. I have NO IDEA why those requests could be denied - since I hadn't used the card for any large payouts, or taken ANY money for myself - and there was still around {$6000.00} on the cashapp card. CashApp responded to my 'card inquiry stating that it was due to the limit on the bank 's ATM macine - but today (XX/XX/XXXX ) I went and asked the teller directly to use the card and take the cash from the bank drawer, and she stated she could not. The CashApp was blocking her access to the funds.
|
| 02/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I have received TWO Visa Debit Cards from Square , Inc. Neither card was requested. The first card arrived XXXX XX/XX/2021. I then contacted Square at XXXX to complain. Not only was the response unsatisfactory, but they sent a second Visa Debit Card ( arrived XXXX XX/XX/2021 ). It is my belief this is bank fraud : ( 1 ) I never requested these Visa Debit Cards, and ( 2 ) There is no evidence for identity theft. It is my belief that banks and financial institutions are preying upon financially desperate people by sending them unsolicited bank cards, then sticking those people with debt and fees. This is the second complaint filed with the CFPB ( both my husband and I received unsolicited Visa Debit Cards from XXXX XXXX last month ). I ask the CFPB to investigate this as a potential class action issue ( many people being victims of bank fraud ).
|
| 06/23/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I booked a trip to XXXX through XXXX, using my Cashapp card to make the monthly payments of XXXX for 6 months. The company XXXX shut down XX/XX/XXXX using the pandemic and did not refund payments to me. I filed a complaint with Cashapp and was told that they couldn't do anything because the transactions were over 60 days.
I used the pay delay plan which I was to pay ( which I did XXXX XXXX in XX/XX/XXXX, XXXX in XX/XX/XXXX, XXXX in XX/XX/XXXX, XXXX in XXXX and XXXX in XX/XX/XXXX. They did refund the 1 payment for XXXX but are refusing to go after the other months. I have constantly explained to them that there is no way for me to contact XXXX and they are still refusing to help.
I have lodged complaints about XXXX to every site I could think of trying to secure my money back and no one seems to be able to do anything. PLEASE HELP. Thank you.
|
| 07/08/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I use cash app to load my unemployment benefits on XX/XX/XXXX I was unable to use my card at the atm. I reached out to cash app and was not helped with this. I put in a report with your agency and Cash app support reached out to me and let me know there seemed to be a issue with my personal information and my unemployment information and that I needed to send in proof that everything belonged to me. I sent out this information two weeks ago and haven't heard from Cash App since. Nothing confirming they received the information and they are working on it. I have been without access to my funds for almost a month now. The unemployment that was issued to the account is still frozen. There company doesn't have any live person to speak to this is frustrating and depressing. I have been receiving deposit prior to this issue before with no problem.
|
| 11/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020, I attempted to direct deposit {$15000.00} into my Cash App account. This money was sent from my account with XXXX. However, without notifying me, my Cash App deposit account had been closed. Therefore, the funds were rejected. I expected to see my money return to my XXXX account but it never did. This money has been missing ever since.
I talked with Cash Support, and they were able to provide me with a PDF that shows that XXXX did indeed attempt to deposit the funds. I've attached this document.
Some months ago, I actually filed another complaint against XXXX, thinking that they were at fault. XXXX confirmed that they do not have the funds. I've attached XXXX 's response.
I shared this information with Cash Support, but they would not help me. Additionally I checked the unclaimed funds service but did not find anything.
|
| 07/16/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX an unauthorized payment for {$3000.00} was made from My cash app account to another unknown cash app account. I immediately reported as fraudulent to cash app as well as reporting an incident that happened 5 days before where I received notice that My pin requirement setting was turned off. I did not do this and when I checked app settings it was not turned off but to be safe I changed My pin thru the app and toggled setting off then immediately back on. I submitted to them the supporting documentation as well. The actions and treatment from support is blatantly avoiding resolution to the point I suspect to perpetuate the internal fraud committed when the money was stolen from my account. My account was completely secure on my side so why is cash app is unwilling to prove the promise of encryption was fulfilled on their side?
|
| 12/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I was watching a XXXX video, published on the XXXX of XXXX, that contained an advertisement for the digital wallet/finance app 'Cash App '. The advertisement stated, " you can use the code XXXX XXXX [ in the app ] and you get XXXX dollars for free. '' This implies that as soon as you download and type, " XXXX XXXX '' into the app you will receive XXXX dollars to spend. I downloaded the app on XX/XX/XXXX under these pretenses with the goal of claiming XXXX XXXX
After I downloaded the app and typed in the code, instead of giving me XXXX $ the app displayed the text, " Get {$15.00} when you link a new bank account or activate a Cash Card ( people under XXXX only ) and send {$5.00} '' I only learned about the additional requirements to getting XXXX $ AFTER I downloaded the app and typed in the code, and not DURING the initial advertisement.
|
| 10/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have tried to cancel my accounts via the Cash App website and mobile site. I get an error message each time and the accounts continue to stay active.
I have emailed multiple times requesting that the accounts be removed. I provide my name, business name, account names, and associated phone numbers but they keep asking me for information that I no longer have which is the debit card number that is linked to the account.
Each time I respond to them that I no longer have the old debit card info, I get a " stock answer '' response asking me for the same information all over again. Each response is from a different agent name.
When I call to speak with someone the recording says that they are busy and not taking calls so please us the app. They give me the option to press " 1 '' to have someone call me back but no one ever calls back.
|
| 02/14/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I've had it with square! They literally go out of their way to provide no service of any kind. There's no immediate or live super by phone. It's almost impossible to navigate help on the app and what's finally possible to, they come up with excuses as to why they don't want to help. They used an excuse of a time lapse as to why they'd not help, sighting a 60 day rule which was embedded into their impossibly lengthy read terms and conditions, knowing that 99.99 % neither have the time nor energy or legal knowledge to decipher their abandonment of responsibility masquerading as items of use. I informed of a merchant dispute I have with XXXX in which my items were never delivered, and they refused to help. I want my money now! Shame on you for being yet another thieving corporations stealing from the very people you're supposed to serve.
|
| 06/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
what ever company cash app is they stated my acct to be closed but when i look in section 4 and 5 it doesnt say how and why?
RE : Your Account is Closed Inbox x Cash Support XX/XX/2019, XXXX XXXX to me Hi XXXX, After a recent review of your transfer of funds, we detected the use of Cash App for activity in violation of Cash App 's Terms of Service. As a result, you will no longer be able to use Cash App to send or receive payments.
We are also exercising our discretion under Sections 4 and 5 of the Cash App Terms of Service in the decision to block or reverse your transfer of funds. For security reasons, unfortunately we can not provide more details regarding our decision.
Visit the Cash App Terms of Service for more information.
Thank you, Cash Support In order to receive a response, please do not delete the following line :
|
| 07/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I direct deposited some money onto my cashapp account. In order to send to family members who are affected by covid 19 and are struggling. They then wouldnt let me send money stating my account has been temporarily locked for 24 hours. I waited the next day and it said the same thing. The next day I tried to link my bank card to my cashapp to retrieve my money because my family are in need. And it wouldnt let me stating my account is temporarily locked for 24 hours. I then emailed them and no response. The next day I emailed them again to unlock my account and nothing. I then tried to go to the bank to pull out my money and it wouldnt let me. So basically my funds are sitting there frozen. I have family members who depend on me I dont have time for this. My account has been locked for three days. I emailed them 4 times and no reply.
|
| 09/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I used my cashapp card at an ATM one morning trying to take out {$200.00}. My card was declined and the money was still taken from my account. I tried again to take out {$200.00} and it declined me again but STILL took the money from my account. I contacted cashapp, then waited XXXX business days and then contacted cashapp again to dispute the transaction. They responded only one time saying they would file a claim for this transaction and then days later they closed my cashapp account and stopped responding to all of my emails. In their Terms of service it says they will return the money filed in your claim until it is resolved. I emailed them again and a week later they refunded me {$200.00} and said they are unable to help me with the remaining {$200.00} and I have been emailing them everyday since and have received no response.
|
| 01/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received a cash app visa debit card I did not apply for. I tried to call Cash app and their XXXX the company did not reply. I've already reported fraud on another account. I'm frustrated that these companies just allow people to apply and send visa debit cards for them to scam other people in innocent peoples names. I placed a fraud alert with all 3 credit agencies, so they clearly used my social and didn't adhere to the alert. I want them to delete this account immediately. I want them to send me confirmation it's been deleted. This is fraud!!! I also think some sort of class action lawsuit should be filed on all companies allowing this to happen. They are supporting scamming and should be held accountable. Please please file this complaint with Cash App/ Square and ask them to delete NOW and notify me it's been done. Thank you
|
| 05/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Cash App has a boost offer where if you receive {$300.00} in direct deposits from your employer you are supposed to receive {$30.00} off any purchase you receive over {$30.00}. I signed up for direct deposit using the information provided to me by cash app and on XX/XX/XXXX my employer issued my direct deposit payment to Cash App for my salary. Cash App held the deposit for a few days and ultimately returned it to my employer. I feel I should be entitled to the {$30.00} offered through the promotion since I used the information that was provided to me by Cash App. I have submitted documentation to show the setup of the account in our payroll system, I have sent copies of my paystub showing the deposit, I have sent the notice I received from the payroll specialist at work but they refuse to honor the promotion they have offered.
|
| 08/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
Cashapp/ Square Inc. closed down my account! They will not allow me to return my remaining balance in the app back to my bank. I have my bank XXXX linked to transfer the remaining funds but on the end of Cashapp/ Square, Inc. they wouldn't even lift a finger to help. Everything is automated responses and there is literally no actual person to contact to even explain the situation. At this point all I can do is stare at the number ( {$1800.00} ) on the screen. I just want my money back it's unfair that Cashapp/ Square, XXXXnc. feels it's okay to reprimand me and pigeon hold the funds on my balance. At this point I consider this theft, I want to try everything possible before I take legal action involving a lawyer and judge. Unfortunately my hands are very close to being forced down that direction, if I can not receive any help.
|
| 07/09/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I am a victim of fraud. On XX/XX/2020, someone accessed my Cash App account without my knowledge or consent. They sent funds from my account to another Cash App account " XXXX XXXX '' at XXXX XXXX in the amount of {$1500.00}. This was my entire balance. I do not know the account owner " XXXX XXXX ''. I have never sent funds or recived funds from this account holder. I requested a refund from the account holder, however, the account user did not respond. Cash App has a phone number, however, it states representatives are unavailable. I sent an email to Cash App but did not receive a response. I canceled my Cash App card and have a new account but have yet to receive my balance back from Cash App. It is very difficult to contact anyone at Cash App.
I attach hereto, a copy of my Federal Trade Commission IdentityTheft Report.
|
| 01/16/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Dear Consumer finance I'm having a difficulty due to having to change my phone number multiple times after being harrassed and threatened by my children fathers other baby mother 's and girlfriends ... moreover my phone battery was swollen and cell phone was also damaged I had to get a new phone the problem is that I had cash app linked to my phone a j prime XXXX XXXX XXXX phone and sue to having to switch phones I lost my app which my name tag for cash app is $ XXXX i also had problems because i forgot my passcode to my email address which is XXXX and all my information I also moved and had to update my address from XXXX XXXX XXXX XXXX, paXXXX my current address is XXXX XXXX XXXX XXXX pa XXXX My phone number is ( XXXX ) XXXX name that appears on my app is XXXX XXXX XXXX I'm currently not able to use my email address XXXX XXXX
|
| 04/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I sent my daughter {$200.00} via Cash App because she was stranded in XXXX during COVID-19. Initially, it was flagged as fraud by my bank. The bank said to try it again in 5 minutes. I resent {$200.00} in 5 minutes, and Cash App deducted BOTH payments. However, my daughter never received the payments. I have screen shots of my XXXX account, showing they took both payments out, as well as a screen shot of my daughter 's Cash App transactions, that show she never received it. Cash App does not have a phone number, in fact due to COVID, the only way to contact them is through the investor link. The rep told me she received the money. Then he said to have her contact them. She contacted them, and they told her to have me contact them. They literally took their XXXX page down, so I suspect I am not the only one with this problem.
|
| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My stimulus payment was deposited into an account I did not recognize. WHen I reached out to the Irs they gave me a bank institution name and acct and routing number. Unfamiliar with XXXX XXXX I called the location to try and track down this account opened using an old address and my personal info. WHen I was able to reach someone they said it was a cash app account and that i had to contact co but that they did see the account as open. when I got ahold of someone at cashapp regaurding this myseterious account using my personal info and account info I was given I was told i could not have access because i did not have telephone number or email associated with that account, When I asked for them to close the account i was told they were not able to. even though i offered to give id and any other form of verification needed
|
| 02/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX, XXXX Ads fraudulently debited approximately {$1500.00} from my Cashapp account. I have on numerous occasions filed a complaint with cashapp regarding this matter to no avail. Cashapp is not responsive to this matter, it has been 5 days since this incident happened and still has yet to be resolved.
* Under UCC 4-214, issued XXXX, I invoke my right to chargeback and refund this transaction. Furthermore, I would like to like to request a temporary credit if the dispute in question takes significant time to investigate.
The Reason for this Dispute is Fraud I do not recognize this transaction and have never authorized it. Pursuant to VISA Chargeback Code 10.4, I am politely requesting to dispute this charge and the issuance of a full credit to my account. I have attached additional details below on this matter.
|
| 03/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/XXXX my cashapp account had got locked for " suspicious activity " when I tried to transfer my funds to my bank as usual. I contacted customer support thru email and never got a response other than an automated message. More research was done and I had found out they were active on XXXX with solving issues. Contacted the support team there and got my issue solved asap. When I went to withdraw my funds a second time my account got locked again for no reason contacted the support team and never got anymore help beyond this point. I have contacted them through countless emails XXXX messages and can never get a response. {$500.00} is a lot to me and I just dont know what to do anymore people all over is having issues with this company they dont even have a proper customer service line set up for anyone to call just XXXX
|
| 01/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Please see below documents to show when Cashapp aka Square took my money and evidence it was supposed to be refunded but was never refunded. I have contact support several times and even put a complaint in with the XXXX but was told by XXXX that I need to file a complaint with your company for enforcement of my refund. I have attached images of when the transaction occurred and the message stating when it will be refunded but was not. I also have a quarter bank statement that shows the funds not being credit but debited from my bank account. The debit used to make the transaction has been closed but my Cashapp account is very active the funds should be been returned to my Cashapp account or bank account and there have received the funds. 2 different transactions done in the same day but cant seem to get the issue resolved.
|
| 01/17/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Made several deposits through XXXX and XXXX XXXX onto my cash app card to have money on my cash app prepaid card to pay my bills. After depositing funds woke up to login to my cash app account and my cashtag and user information no longer existed. I just disappeared like I never existed. Since I couldnt login to my cash app account I could submit complaint under my cashtag or user name. So I had to create new cash app account with new cash tag name to file complaint on my mystery missing account. I sent several emails and complaints to cash app with proof of my deposits, debitcard with cash app, copy drivers license and etc. Proving this was my cash app account and asking to please help me regain access to my funds. They said they couldnt this was at the beginning of XX/XX/2021. Still no resolution to my ripped off funds.
|
| 09/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2019 cash app allowed somebody to dispute charges with them that were fraudulent. Without further investigation on my end Cash app took the disputed funds out of my personal account, and never returned any of me emails I sent out through the app. I also disputed the fund with the my bank, and they couldn't help because of the type of platform cash app was on. They also stated since I had my card on the site I authorized the charge. I contacted Cash app on on XX/XX/19,XX/XX/XX/XX/19, and XX/XX/19. They replied one telling me " Ive passed your case along to a member of our Account Services Team who can help you further. You should hear back shortly. '' but I never heard back ever since. I think this is very unprofessional, it's left me in a deficit, and I will never promote this company again. This is so unethical.
|
| 08/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
{$130.00} in total have been stolen from my account. From unauthorized users on Cash App and they also closed out my account with money and XXXX on it as well.
On XX/XX/XXXX ( my birthday ), two unauthorized transactions happened : $ XXXX : {$100.00} $ XXXX : {$2.00} $ XXXX ; {$18.00} and {$12.00}.
Cash App avoided answering me and even informed me that other people were on my account when they were the only ones who have had my information. Its been a month, Ive sent screenshots of my information being stolen and everything. I have messages informing me that someone unauthorized was in my account when Ive never given anyone my information, they even changed my information and took off my phone number from the account. I have a XXXX year old and need to take care of her. That {$130.00} is not something that I can spare.
|
| 03/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
I have a XXXX XXXX XXXX credit card and have no issues with it. My problem is with Square, the payment processor. Square has an automatic process that links an email to a credit card and then automatically sends out receipts to that email. The consumer 1 ) can not change the email - only the person at the email address can do that and if the receipt is being emailed to the wrong person then that is a problem and 2 ) Square has absolutely zero customer support for anyone other than a merchant. You can not call them or email them without a merchant account.
When a charge is made using my XXXX card at a Square merchant POS terminal, the incorrect email shows at the bottom of the receipt, but the customer can not change it. This is a breach of privacy as well as extremely frustrating. I literally have nowhere else to turn.
|
| 12/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was sent {$1000.00} from my attorney using Cash App. I never heard of it and used it first time. This app collects way too much information than needed. Worst thing - it's only mobile. Not at all easy or good compared to XXXX or XXXX. Moreover there is absolutely no human being available to deal with. It keeps on redirecting to phone or email but there is no human being. There is a phone # XXXX but no human being there also.
This app is pretending to work with person to person money transfer without each other knowing each other 's account number etc ... So it ask the recipient to provide Debit card # with all the details - expiration date, zip code etc ...
But even after that - there is no idea where the money is went?
And there is no human being hired by this cheap folks in XXXX from this company called Square.
|
| 10/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Institution offfering banking services : SQUARE INC C/O SQUARE BANKING The problem is this company has offered me banking services, which include a checking and savings account. I make use of the checking account services offered by SQUARE. On XX/XX/ I requested standard monthly banking statement including the following first and last name, the account number associated with the checking account.
It was explained to be by the SQUARE Representative that the company does not provide such documentation. Considering I pay a banking fees associated with the service, it is not clear to me why SQUARE INC. would not be able to provide consumers with documented proof of being a legitimate checking account holder.
Not having a bank statement has put a halt on my ability to conduct other business in other areas.
Please help.
|
| 06/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I contacted a man selling an XXXX XXXX XXXX on XXXX XXXX XXXX, we talked and I made sure I asked Numerous questions about the device, received pictures, it all sounded so promising even after I was skeptical in the beginning questioning him. Everything added up to me, so I linked my bank to my cash app card & sent it that way. This morning I go to the post office to get my package open it up and its a voice recorder in a XXXX XXXX box wrapped in grocery bags. I have proof of the entire conversation, evidence of him verifying Everything he said was true, etc. I really would like to speak to some sort of authority about this. It is not okay. I didnt really have the money to spend as it was. Let alone spend it & not even get what I paid for. There has got to be a way we can handle this. Please reach back out to me ASAP.
|
| 12/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Hi : I attempted to make a purchase with XXXX on XX/XX/2020. Cash app declined the debit at first and then processed it on XX/XX/2020. Then XXXX cancelled the reservation. However, it was after the time, so they were obligated to pay for the difference in me finding another place.
Cash App just took XXXX out of my account claiming they reverse a claim for XXXX. I did not file a claim concerning a XXXX charge because I worked things out with them. They provided a refund for the amount they owed me and now this money was therefore fraudulently taken from my account. I have sent numerous e-mails and messages asking for a call to discuss this mater and I keep getting e-mails with in accurate information.
I am requesting the XXXX is placed back into my account immediately.
Thank you for your assistance in this matter
|
| 04/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XX/XX/XXXX cash app took money an sent XXXX to a XXXX XXXX person looks like a scam so I contacted same day an said this was fraud they did there fake investigation and stated they cant do nothing about it so then I kept filing complaint then they said they cant speak to me anymore I've told them numerous times it was fraud I honestly believe cash app is a scam so then I filed through XXXX they acted like they investigated then stated that I told them to authorize those charges and there ok to do that when that never happen so I uploaded prof of my conversation and sent it to them an then they stated they cant speak about it anymore an have my account negative XXXX an are taking any money that is sent.
It is there job to retrieve my money from the scam not mines my bank helped me but they need to fix the account.
|
| 04/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2021 I processed payroll with what at the time I thought was a reputable company. I am a small business with legal entity as an LLC and wanted to pay my contractors through their service. One amount was for 3000, other for 2800. My contractors never got paid and square took the money out of my account and never sent me an email to confirm anything. 4 months later after too many calls and emails they still have never responded nor returned the money. Even after their 60day hold policy for unsuitable businesses as they say. We are legit company and have everything up to date. We have followed up via phone and email and nothing yet has been resolved. Customer service suggested to file fraud against my bank but they told my bank that I approved this charged so my bank closed the case. Please resolve my case.
|
| 05/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I applied for a job on IXXXX and the guy named XXXX XXXX emailed me referring he was from Indeed and was offering me the position. The job was for a personal chauffeur. He sent a check for me from his company, I looked it up to make sure that it was a real company in which it was. I took the check to the bank which is XXXX XXXX XXXX XXXX. I told the teller about the job and that I wasnt too sure about the check but I applied on Indeed for the job. She said they would hold it for 2 days to make sure it was verified. Next thing I know {$200.00} and {$3800.00} was coming out of my account from Cash App to someone named $ XXXX. XXXX and I tried contacting cash app and they were no help at all. They just give you the run around. Bank account went into negative by $ XXXX. I had to file police report and get a XXXX
|
| 04/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I used Cash App to transfer {$250.00} to another individual. The {$250.00} was debited from my bank account but he has been unable to access it so it remains in limbo. He can't get access to his Cash App account because access requires providing the number of the debit card that was used to open the account. The debit card he used was replaced some time ago and there is no way to know the number on it. Every time he has tried to access his account the process has ended with this question about the debit card number. He has contacted Cash App support and answered all the questions asked but the support bot can not help him. We have been asking for help for two weeks but it is impossible to get the attention of a person. When I submitted as support request, the bot told me to have the recipient contact support.
|
| 05/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Ive had a cash app account for over a year and always use direct deposit for work and school with this account.
I started getting unemployment in XXXX and had my checks direct deposited as well. Realizing I didnt want to keep using cash app I opened a credit union and switched my checks over to be deposited into my new account. 3 weeks later cash app locked my account and was asked to upload my ID, letter from unemployment office, social security card and any information pertaining to my unemployment even though Im not using the direct deposit through them anymore. Ive hesitated but upload all my information to them and have been contacting them to no avail. They have no phone number and do not respond. I still have over {$600.00} in my account and am occurring overdraft fees because of them. Please help.
|
| 05/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
On XX/XX/XXXX I discovered three fraudulent charges on checking account 's debit card : 1. {$000.00} Square Inc .
2. {$1000.00} CASH APP*XXXX XXXX, CA # XXXX 3. {$1000.00} CASH APP*XXXX XXXX, CA # XXXX I've contacted my bank, filed a fraud claim and changed the card.
Today on XX/XX/XXXX I receive a visa debit card " Cash Card '' in the mail from Square Inc. with a full credit card number on it and my correct name etc.
I have not applied for this card and I think it is related to the two fraudulent charges from my checking account debit card. I tried to contact Cash App as well as Square Inc. over the phone but they don't over live help over the phone. I would like them to close this account that I have not opened. This is a scam and I don't even know how they opened this account in the first place.
|
| 02/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Friday XX/XX/XXXX, I transferred {$740.00} to my cash app credit card, updated my bank card and banking account number and immediately after, my account became locked due to " unusual activity ''. The steps the cash app asked me to take was to email XXXX which I have Numerous times and the only response I have gotten is to allow 24 hours for them to unlock my account. It's now going on 48 hours with NO resolution. They have no phone number to contact them other than a directional phone number on how to use the cash app ... the app has {$570.00} hostage and the app won't allow me to use it! I am unable to send any more messages to the email address provided by the company because they say I've sent too many. PLEASE HELP! The website is a scam and I just want my money so that I can get off that app for good!
|
| 08/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2020, i tried to withdraw all {$3000.00} of my own money which i had stored onto Cash App. They suspected " unusual activity '' and Cash app locked my account saying " My account is locked and it will take 24 hours for support to contact me. However i still have access to see my balance. '' The next day which is today .. I received another email stating saying " Email Address Unlinked XXXX has been unlinked from your Cash account. If you did not request this change, please let us know. '' Now i have no access to my account or my funds, this is an extremely concerning matter and i'm left in the dark about this who situtation. Also no one from support has contacted me within the 24 hours stated.
I've tried to contact them numerously, no response and now i'm just missing {$3000.00} in my account.
|
| 10/31/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On XX/XX/2021 in the evening I received a Cash app debit card in the mail that I did not sign up for. I tried to contact Cash App but they were not available as it was in the evening. I called on XX/XX/2021 and spoke to someone named XXXX. He sent me a link to upload images of the card and stated he would use this information to disable it ( or forward it to someone who would review and do so ). I immediately forwarded the information and have never heard back. I emailed XX/XX/2021 to follow up and did not hear anything. On XX/XX/2021 I received a follow up email asking for a lot of information I would have been happy to provide earlier but was instead asked to submit pictures. I have responded to the email but I feel they make it incredibly difficult to contact them and take a very long time to respond.
|
| 10/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
XX/XX/XXXX XXXX XXXX appeared as a pending charge. I send cash app support a message. Letting them know the charge was unauthorized. Cash app then informed me that the charge was pending and to try back later.
Today XX/XX/XXXX I reached out to cash app because the charge and posted. Cash app has responded with email for there support team : We will update you with the required information to open your claim within 10 business days.
Please note, the card network provides the merchant up to 45 calendar days to investigate and resolve your claim.
We appreciate your patience throughout the claim process.
This is not fair that I notified them before the charges posted and now have to wait 55 days for response to my money. During these times my family needs every penny and cash app is taking advantage.
|
| 12/14/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XXXX XXXX spoke to my bank about transactions done via Cashapp, the services that were supposed to be provided by the Person XXXX XXXX resulted to be a fraud and never did anywork and just blocked me, i disputed the charges and my bank said they dont have any dispute rights becaude is a third party transaction, that in most of the cases Cash app grants disputes done internally with your company since this was a fraudulent transaction. I requested the refunds on the app and it clearly says if after 7 days there is no response, an internal dispute will be open in Cash app to get the money back, up to today already 10 days Cash App is giving me zero responses. Transaction sent to XXXX XXXX I need help, I can't believe you will support scams that people do with your company name. My cash app ID is : $ XXXX
|
| 01/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
My mother ( XXXX ), had sent a $ XXXX payment to a XXXX I no longer have access to due to someone stealing my bag, phone, and ipad in the midst of being homelessness. During the period of my housing instability. I had fallen behind on phone payments leaving me unable to recover any and all accounts registered with that number. This person must have changed the phone number linked to the account because I do not recognize the number that it shows ending in XXXX. XXXX has refused to accept any and all forms of identification including social security card, state id, birth certificate, bank statements, XXXX identity theft forms, etc. And refuses to cancel payment and issue a refund to my mother. This has been ongoing for 4 months and they ultimately have stopped responding to calls messages and emails.
|
| 09/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I submitted a cash transfer to my friend XXXX XXXX ( $ XXXX ) in the amount of {$100.00}. The money was not received by Mr. XXXX and the app actually displayed the word " refunding '' and showed a refund by date of XX/XX/XXXX. The amount shown to be refunded is {$100.00}. That money was to be returned to my Visa Debit card ending in the numbers XXXX. The Cash App identifier for that refund is # XXXX.
I submitted a request for help with this transaction from Cash App Support because XX/XX/XXXX came and went and my money is still in limbo. I have also not heard any response from Cash App Support about this matter. I attempted to reach Cash App by telephone and that was impossible.
I am still awaiting the return of my money. Any help that you can provide to me will be much appreciated.
|
| 09/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
I am a license XXXX XXXX agent in the state of Alabama. On XX/XX/2021 I took a rent payment via the app Cash App for XXXX XXXX and XXXX dollars. Approximately ninety days later my tenant filed a dispute with her bank over the charge. I can easily prove it is a valid charge.
Here is the issue. Because the charge was through Cash App, the bank does not know who actually received the money and when I asked Cash App for the banks information Cash App refused to provide it.
Because of this : 1 ) The bank can not properly investigate the disputed payment.
2 ) I can not contact the bank to provide information about the disputed amount.
Cash App advice is too me was to contact the sender directly. With Cash App effectively giving her a default judgement from her bank, she has no reason to cooperate.
|
| 12/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was trying to send a Friend {$50.00} and I sent it to the wrong person and her cash tag is XXXX XXXX. I tried to cancel it but I didn't receive my {$50.00} back. I keep emailing cash app people that I just want my {$50.00} back into my account, that I don't want to send it to no one. They keep saying the same thing over and over again, who was you trying to send it too. And I keep telling them that I just want my money back into my account that I dont need it sent to no one cause I just ended up driving over to my friend house to give them {$50.00} so I dont need it sent to no one. Just put my money back into my account. They just keep saying the same thing over and over. They wont even answer my questions either. I even told them to call me and they dont even do that. I just want my money back.
|
| 04/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On tuesday XX/XX/XXXX I was scammed and the scammer had me open a Cash App account and send money to an unknown party. As soon as I realized what happened I called Cash App. Their customer service number refers you to their online support app. I sent information in the support app who then referred me to an email support group. For two days I went back and forth with them and finally they said they would not assist me and to report it to the police. Every company should have a phone number you can call to report fraud and if they had worked me when I reported it the transaction could have been stopped or reversed. I am also working with my bank but I feel that Cash App should be investigated for poor consumer practices and lack of consumer response. I would advise anyone who uses this APP not to.
|
| 03/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
My CASHAPP account was hacked and {$1500.00} was stolen. On XX/XX/2020 someone transferred {$1500.00} ( in 3 separate {$500.00} transactions XXXX to their account. This is pure fraud. I did not make these transactions and I do not know wh the recipient is. I was working at home when my phone started pinging and I received notifications of these transactions.
I had several email exchanges with a CASHAPP representative. They claim that the transaction was from a device that had previously accessed CASHAPP. That is not possible. I has the only two devices XXXX my phone and my laptop ) in my hands as the transactions occurred.
The final email from CASHPP is attached, in which they claim that they have no responsibility. Also attached is my CASHAPP statement showing these fraudulent transactions.
|
| 11/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I recently received a XXXX license in the mail that I didn't request with updated personal information that is not correct or matching my existing XXXX , that has been reported to the DOL, FTC and Police. Some one had gotten into my on-line Bank account and updated my password, email and phone number. I received several denied requests to open bank accounts and credit accounts, and then I received a new card from " Cash App '' with my name on it, but I never requested it. I was unable to call and speak to anyone, it requires I give them the email, info, or supply additional information to speak to someone.
I am positive this was opened by this person, the card seems to be used for cryptocurrency, etc. I want to make sure no transactions are happening with this tied to my identity or accounts.
|
| 08/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
2- {$1000.00} transfers were made between my XXXX XXXX account and the Cashapp account I opened account number XXXX XXXX XXXX XXXX also known as Square inc. on XX/XX/2021.
The funds were debited from my XXXX XXXX account in XXXX New Jersey but Cashapp ( Square inc. ) states they failed to receive the funds and promised to resolve it but now has blocked my calls or attempts at contacting them.
I have not been able to get Cashapp that also goes by XXXX XXXX and Square to return the 2- {$1000.00} transfers.
Cashapp will not answer the phone or answer any of my texts. XXXX XXXX sent me the information showing the transaction took place. I believe that Square ( Cashapp ) and XXXX XXXX has my {$2000.00} and both XXXX XXXX and Cash.app are legally obligated to secure and return the funds.
|
| 06/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On the XXXX, I loaded {$18.00} as well as accepted {$5.00} from my boyfriend and aunt ( a total of {$10.00} sent to me ) onto my cash app account trying to send it to my brother in law to get me a XXXX. When I tried to send the money it declined and when I tried to resend the money to my debit card it wouldnt work. I contacted support but they said my account was closed for violating terms of service but I didnt do anything I never had a transaction above {$25.00}. I tried to load another card but then it said not supported then once I finally loaded a successful card on there and tried to cash out the money it said it could only be cashed out to the initial debit card the cash came from. Which makes 0 sense because it wouldnt allow me to load the debit card onto the account or cash out to it!
|
| 10/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have a cashapp account and collected hundreds of dollars between a private transaction. I have not been able to access the account due to a change of personal contact information. When you attempt to call. They redirect you to app.support. when you attempt to seek help on the app, they redirect you to phone. It's a perpetual state of a runaround. I need access to my funds and can not due to a simple change in a phone number. I have attempted to contact them and only receive a voice mail and magically no call. And it appears these are deceptive practices with no way to reset passwords or account information. I have been unable to communicate with anyone at cashapp. And further I have not received any funds. This is theft, consumer negligence and poor practices that must be regulated further.
|
| 05/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
The first date is XX/XX/2020 I got deposited XXXX cents tried to get my funds and they wouldnt let me add a debit card stating my account is closed. Then XX/XX/XXXX I received a direct deposit of XXXX, tried to take the funds off all together which was a total of XXXX I sent numerous amount of emails and they sent me a automatic message stating that they cant give me any information. Going along I reached out about 7-8 times and have been just ignored. Moving further. On XX/XX/XXXX I then received another deposit to a supposedly closed account of XXXX on XX/XX/XXXX. I then tried to receive my funds by adding a debit card and couldnt. That is a total of XXXX that I cant retrieve I reached out to square cash. Cash app more than 20 times and they have not gotten back to me. No answer or response
|
| 03/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/21 I noticed someone had hacked into my cash app & attempted to send themselves {$120.00}. It wasn't available in my account or my cash app balance so it didn't take any money out this time. I immediately sent cash app an email request to dispute this. Cash app will warn you NOT to block the individual until you get a resolution from them. This process takes 10 business days. 8 days later on XX/XX/21 ( mid investigation ) the same person sent themselves {$330.00} from my account. This caused me not to be able to pay my rent on time, my account is currently still in overdraft. I've sent them multiple emails as well as tried reaching them via twitter & they give you the same response of waiting 10 days & then stop responding. No one has refunded me yet or reached out with any updates.
|
| 05/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
Hello- my name is XXXX XXXX and Ive been attempting to get a replacement cash app card for Cash App quite some time in order to receive the stimulus payment. Am discovering that since XXXX my brother XXXX XXXX in conjunction with a friend on XXXX XXXX and number of other people have been accessing my account and basically stealing any funds that are due my way. I close the account and reopen but they have it direct deposit linked to a card which does not belong to me. They have done this with countless other companies as well, then phone in to say Im the one doing fraud which is false. Am trying to clear my name but its been difficult when 10-20 people are calling in or emailing to lie about me at once versus my one phone call or email at a time which I can send in.. thank you for your time.
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
I filed a previous complaint against this company with CFPB. I have been attempting to withdraw my funds since XX/XX/XXXX but cashapp will not let me access them. They closed my account XX/XX/XXXX and the system blocks all my attempts to recover my money. CFPB got a response from " XXXX XXXX '' of the company telling me to sell my XXXX ( I had already done so ) and cash out with a new bank account. The system will not allow me to link a bank account or debit card and blocks my cash out. CFPB closed my complaint but I still can't get my funds. I found a phone number for help XXXX XXXX XXXX XXXX XXXX ) and spoke with XXXX who told me she couldn't help me, that I should contact cashapp support through the app. I have done this dozens of times with no response. My original complaint # was XXXX.
|
| 01/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, my cash app debit card number was used in various parts of the world most transactions declined, however one transaction for {$120.00} was successful in XXXX. I immediately contacted Cash App support that same day on XX/XX/XXXX. I was told it could take 45 days in to be on the lookout from customer service reaching out via email for more information. None of that has happened since, and I still have not received my money that the scammers stole from my account. I have contacted Cash App twice since then, today XX/XX/2022, being the latest and every time I reach out to customer service, they say it will take 45 more days and that I will receive an email and maybe I should double check my email next time. This application is fraudulent and does not protect users by any means.
|
| 11/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XXXX XXXX XXXX XXXX Email XXXX XXXX XXXX. XX/XX/2021 XXXX {$1000.00} XX/XX/2021 XXXX {$1000.00} XXXX. I know the transaction was unauthorized because I was told by the scam customer service rep that I needed to provide my cash app handle to verify my account with cash app. They said I needed to call XXXX to protect my account. Then I started receiving request they said verify it and it would secure me cash app and then they hung up and never answered again. Then I contacted cash app support and reported a scam immediately.
XXXX. XXXX XXXX California, the fake cash representative was located in XXXX according to phone records.
XXXX. I provided my cash app handle and account balance XXXX. I instructed to download a trust wallet app by fake cash app representative. Police report attached
|
| 04/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/XXXX my card was charged XXXX at XXXX XXXX of XXXX SC. So I contacted them and was told that my money should be released in a couple days depending on my bank. On XX/XX/XXXX I made a dispute to cash app about the charge. They sent me an email stating that it was just a pre authorization and it will be released in 14 days unless I provide information that could speed up the process. On XX/XX/XXXX I contact XXXX XXXX asking for that information. The manager emailed me a bill statement for the charge in question with a zero balance. I emailed the information to cash app and they are still holding my money, and told me it would be an additional six days. Instead of the money being released in 14 days XXXX XX/XX/XXXX XXXX they're telling me that I have to wait until XXXX XX/XX/XXXX )
|
| 04/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
A Cash App account was opened using my name, address and other identifying information. On XX/XX/2020 there were three ( 3 ) separate payments from my XXXX XXXX XXXX XXXX XXXX, to this fraudulent Cash App account in the amounts of {$19.00}, {$19.00}, and {$9.00} ( totaling {$49.00} ). I called my bank to flag these transactions as fraudulent. On XX/XX/2020 a Visa debit card for the Cash App account was shipped to my address. I have attempted to contact Cash App, and its ' affiliates, Square and XXXX XXXX, to inquire how I can close this account or flag it. None of these companies provide contact information to speak with a representative. The only way to contact is via your Cash App account ( which I do not have, one was opened fraudulently ) or via Social Media ( highly questionable ).
|
| 09/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2020 at XXXX XXXX, XXXX XXXX, and XXXX XXXX three payments of the amount of {$71.00}, {$210.00}, and {$250.00} were made at XXXX XXXX. These purchases were unauthorized as I didn't complete these transactions. The card that was used was my Cash App card. Cash App has NO live representatives and I've sent them multiple emails as this is the only way I'm able to contact them. I have still heard absolutely nothing from them as it seems they aren't doing anything to help resolve my issue. I've also contacted the merchant and they have claimed they're unable to do anything for me. I've also filed a police report. This is extremely frustrating as a total of {$530.00} has been taken from me and CASH APP refuses and doesn't show any interest to help me and contact me to move forward.
|
| 03/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Your options for the problem do not provide the actual issue. Square Inc who owns Cash App has not be able to provide a PIN # FOR MONTHS. One of primary issues, is all the communications to and from is via email. This is not proper customer service and is unacceptable. At lease allow their agents to call the consumer back instead of sending an email. As the email may not answer and respond back that may take another 2-3 business days in addition to the original 2-3 business days originally. Therefore, this back and forth could take about 2-3 weeks. To get an answer to an issue is not the best customer service a business can provide. I have another issue with their verification service PLAID. I need manual intervention to help get my account set up but I no one has been able to help me.
|
| 05/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/2021 @ or around XXXX XXXX, I attempted to make a purchase in the amount of {$7.00} at fast food restaurant chain XXXX XXXX My purchase was in person using the chip enabled debit card. My transaction was declined. I had more than ten ( 10 ) times the purchase amount in the account at that time. I have not been able to use any of my assets associated with this card, which effectively such assets are the target of fraud by Square Inc . I have previously tried several times to resolve similar issues with Square Inc., all to no avail. Square Inc., has never provided an explaination as to why each and every transaction request to date has been declined despite sufficient funds to pay for all transactions to date. Square Inc., is engaging in wholesale fraud, and unjust enrichment.
|
| 05/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On Sunday XX/XX/XXXX at XXXX I sent {$400.00} via cash app to XXXX XXXX XXXX XXXX I then received a notification saying money was returned for my protection. When I looked in my account I did not see where the {$400.00} went back to my cash app so I looked a little bit into it and realize there was a hold on it and said it would be returned by Wednesday have emailed finding out why the money was returned or why there was a hold and have not heard back from cash app and now I get on and look to see about the hold and I can not find the hold anywhere and it is still yet to be deposited into my account I call the following number XXXX XXXX XXXX XXXX and it says they usually have anyone to answer calls but can contact them at cash app.support witch I have done and nobody has responded.
|
| 02/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
The XXXX XXXX/Cashapp has not responded in a timely manner to any of my request for customer support regarding a transfer I made from another financial institution. Hello have blatantly been ignored and given no explanation about my funds. I made a small transfer on XX/XX/XXXX for {$5.00} and it was available on XX/XX/XXXX.
On XX/XX/XXXX I made two separate transfers of {$48.00} and later {$300.00}. The funds did not post to my account with XXXX XXXX/Cashapp as of XX/XX/XXXX. On XX/XX/XXXX and XX/XX/XXXX I repeatedly tried reaching customer support only to be told that they will get back to me within 24 hours, So far I received and email from an agent requesting more information. I provided the requested information and more then the agent ignored all further attempts of contact.
|
| 05/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I used this company cash app to send money, {$2200.00} in fact, to someone online to purchase items from this website called XXXX. It's like a XXXX. Well after I sent the money the person never sent the good, he blocked my phone number and blocked me from exchanging money on cash app. I emailed cash app every day for help and to ask for a refund for almost a week. They said there is nothing they can do ask him for a refund. I informed them that he blocked me after I sent the money and obviously this was fraud. They informed that if they feel there is a reason to look into it then they will. Which they dont. I strongly feel this company is encouraging scammers to use this. I understand I am probably just out of my money but I don't want this to happen to someone else.
|
| 05/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I use an application on my cell phone called " Cash '' this app is from the Square company, I made a money transfer to a friend of mine for XXXX dollars, she had not received the payment, then checking my Cash app account I observed XXXX additional transactions made transferring money for XXXX dollars, I have not authorized at any time, this situation worries me and I send an email to the customer service and they ask me for all my personal information and the description of fraudulent transactions to investigate, these events occurred on On XX/XX/2019 at XXXX p.m., I still await answer from the Cash app company belonging to Square for this unpleasant situation that I have left without my monthly income to pay my bills and feed my XXXX children, I hope your cooperation, Thank you.
|
| 02/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
On XXXX my XXXX Prepaid Debit card ending in XXXX was used without my authorization or knowledge to make 3 transactions. The transactions occured on CashApp and a Square Payment Processor. Here are the transaction descriptions : 1.SQ*XXXX : {$500.00} 2.CashApp*XXXX : {$500.00} 3.SQ*XXXX : {$500.00} I immediately notified XXXX of my card being used without my permission and was told they couldn't do anything until the transactions posted. It is now 8 days later and the transactions are still pending. I again contacted XXXX, Square and CashApp with all of them essentially blaming the other ones and saying their is nothing they can do. I have been out over {$1500.00} for a WEEK! And I'm being told it will be ANOTHER WEEK before anything can be done. This is absolutely unacceptable.
|
| 09/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My XXXX son was robbed on mid XXXX therefore his cell phone was stolen. The same evening my XXXX son Cashapped my XXXX son {$400.00}. My XXXX son contacted cash app to let them know via email and was told once he get a new cell phone he would be able to retrieve the cash. Upon receiving his new phone he attempted to get the cash the account was closed. We contacted cash app via email sent them all informations that was request numerous times. The last email stated the only resolution was to refund the {$400.00} to my XXXX son, which we stayed please do so. As of this date XX/XX/2019 my son has not received his {$400.00}. We were actually contacted again today XX/XX/2019 asking for the same information that was given on five different times. A copy of the emails will be attached.
|
| 08/28/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
I submitted a form on XX/XX/2020 outlining my attempts to obtain a {$280.00} for expired Payments to Cash App. I received a call from Cash App. The message said call us concerning your refund. The Cash App person that I spoke with has me input a series of numbers " for verification. '' I stupidly followed his guidance provided him all of my personal information and input a series of numbers. he instructed me to hit pay. I questioned this action and was told it was necessary for " the server '' and to " trust him, no payments '' would be processed and I would receive my refund within 45 min.WHEN ACTUALLY ANOTHER {$900.00}. was processed through mt bank via Cash App to various people that I had no intention or awareness of paying. HOW can they be allowed to lie, steal and cheat.
|
| 12/29/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Square has treated me with unbelievable disregard. I've complained about unauthorized charges made to my account and my emails went unanswered. They don't even have a phone number. There are no documents. There's absolutely nothing to get help from. They're extremely unaccountable and totally Indifferent and reckless with the customer 's money. This is my last attempt to get my money back or I'll have no choice but to sue them for money owed and damages. Enough is enough!!!!
Uploaded is picture proof of their indifference and ignorance to my grievances. No phone support, no paper statement, no communication, I hate to cancel cards constantly because I was in fear that someone has my identity or account access because I've had 1000s stolen from me and they couldn't care less.
|
| 10/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/20, I sent a Cash App of {$120.00}, to someone that lost their Cash App card. On the very same day, she contacted them regarding the lost card. They explained that the money would be refunded to my bank account within 5, working days. We've made several attempts at resolving this matter, requesting that the money either, be returned to my account or, the receiver. Each time Cash App advised that we did not respond in 3 days, therefore, we'd have to contact them again.Presently, I've been advised, that the money can't be canceled or refunded nor, can the receiver collect the funds because, she lost her card. So far, I'd never received a valid answer to the refunding of my money. Any assistance in this strenuously, frustrating matter would be deeply appreciated. Thanks
|
| 06/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Earlier this year I tried to send someone {$150.00} thru ' Cash App. The person was never able to get the money and his bank told him that he couldn't use cash app becuase they have their own " system '' and any such transfer of money using that bank would have to use their app. Numerous attempts have been made to get a refund, but getting back money from Cash App is about as easy as walking on water or bringing the dead back to life!!!.
All I've been trying to do for the past 3 months is get a refund. Cash App has made sure to give me the biggest run-around you could imagine, so much that I am forced to think of them as " SCAM APP '', rather than anything else.
Aill I want to do at this time is get back my {$150.00}. I am on Social Security and could really use my money.
|
| 06/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/XXXX my brothers unemployment direct deposit was received on my CashApp as he intended. On XX/XX/XXXX my direct deposit had finally come through. Then on XX/XX/XXXX a few of my transactions were cancelled for my protection, and on XX/XX/XXXX my account was suddenly frozen. I have yet to receive an email stating the reason my account is frozen. The only form of customer service Ive gotten so far is an automated message from them on XXXX saying they would get back with me in 24-48 hrs. That was on the XXXX. I complained with the CFPB before, but whoever replied on behalf of CashApp assumed I had received an email already from them. The email should contain instructions on what information CashApp needs from me to unlock my account. Just please help me access my funds.
|
| 05/06/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
this complaint is against Cash app ( All-Square inc ) owned by XXXX XXXX XXXX.
during the 15 months of using Cash app. NONE of my cash out funds entered into my account. Upon inquiring, there was a different bank routing # listed for a bank in XXXX NE. I emailed Cash App ( can only contact them thru email ) explained that none of my cashed out funds where found. Amounts : XXXX, XXXX, XXXX, and XXXX total XXXX.
The Cash app rep explained they would look into the matter and comply.
before I could get a straight answer from this company.. Cash app, sent in a claim XX/XX/XXXX against My XXXX XXXX XXXX Account for the EXACT AMOUNT THEY OWED ME!!!
transactions : ACH Claims Debit All-Square Inc XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX ( amounts XXXX XXXX ; XXXX ; XXXX ; and XXXX
|
| 03/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX at XXXX I sent an amount of XXXX dollars to hold deposit for my XXXX in XXXX for the XXXX of XXXX my coordinator resigned from the place which is XXXX XXXX XXXX XXXX I been calling theses people no stop to give me a new coordinator and my XXXX also left they have no XXXX left and their is nothing left for me at this point the whole point was for me to get my XXXX and they dont not answer the phone at the facility Ive left several of voicemails and nothing Im going to invest my money somewhere else where people answer and not walk out of a XXXX facility I dont have time for XXXX XXXX XXXX XXXX no sense and ps I dont live in XXXX I live in XXXX XXXX XXXX is now relocated at a facility called XXXX XXXX XXXX I no longer want to continue with this XXXX thank you
|
| 02/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Okay so i Signed up for an App called cash app which turned out to be an great app until yesterday XXXX, XXXX were i noticed i could not use the card that was issused to me fron Cash app. As i looked more into detail on what was going on And i found out that they froze my account without letting me know anything i broke no rules or violations i simply used the app to send and receive money but i followed the rule on how to withdraw money and as i did they wouldnt let me take my money out of the cash app so now i have a problem because all of my money is in cash app and i cant get none of it i tried contacting them multiple times and i never got one anwser i really feel like this very unprofessional like for small business and others who tend to just use the app personally
|
| 09/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The Cash App by Square is a service that I use to purchase, store, and send/receive both digital ( bitcoin ), and USD currency, as well as buy and sell stocks. This company disabled my ability to add conduct any transactions whatsoever, without notice, and upon inquiring about it, they've informed me that my adverse action has been taken on my account by closing it. They will not provide the specific reason for this adverse action except to cite internal policy which gives to information pertaining to my conduct when using their services. I have committed no violations of any of their Terms of Agreement ; and they refuse to provide any additional information. Furthermore, they did not provide the required contact information in their mailed notification ( s ) per CFR 12.
|
| 04/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I Have An Account With Cash App. I Went To Make A Withdrawl For {$280.00} And It Was Taken Out Of My Account But No Money Was Dispensed Out Of The ATM. I Went Inside The Store To Complain And Was Told To Call Number On ATM. I Did. I Was Transferred To Headquarters Where They Told Me Contact My Bank. Well With Cash App There Is No Phone Option Only Support By Email Through The App Or Web. I Have Sent Several Emails Back To Back Asking For My Money And For Help And I Have Not Recieved Either One. Its Been Well Over 24Hrs. The Transaction Was Done At XXXX Eastern Time. I Tried Doing The Transaction Again Hoping That It Was Just Something I Did Wrong And It Was Declined Cause The Money Had Been Removed From My Account The First Time Without Giving Me Any Cash. Please Help Me
|
| 01/25/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2020 Cash App blocked my old debit card from being used without my permission. Not knowing this at this date and time, a {$20.00} cash transfer was loaded unto my card. The original card was lost and i asked for a replacement. Cash App sent a placement card and never loaded the {$20.00} and gave me an old card Cash Tag App name of XXXX XXXX it should had been XXXX XXXX XXXX.
The Cash App help team has access to the replacements cards and has emailed more than several times denying to return the {$20.00} to the owner or forward it back to me.
Mr. XXXX XXXX is the CEO of the prepaid money transfer entity in XXXX XXXX, CA at XXXX XXXX XXXX XXXX XXXX XXXX The organization also goes by the name Square Cash Please help me get my {$20.00} from this origanzation ASAP
|
| 10/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
on Tuesday XX/XX/2020 i had made a dealto sell my XXXX XXXX wit someone on offerup an they agreed to buying the phone which that same day i shipped the phone and i had given him the tracking number to complete the payment on cash app so the funds would be directly put into my account which didnt happen then i emailed cash app an they told me to change my settings an change it to business as i did then they said my money would be on my account by XXXX yesterday and today an previous before i had to refund XXXX then the money would be in my account then i got a email today talking about XXXX charges then doubled the amount of money to do the same thing wit the XXXX plus saying i owed some more money to cash app which i dont i jus want the money that i was supposed to get.
|
| 08/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
A person I thought was my friend that I used to work with, post on her XXXX XXXX ( XXXX XXXXy ) that the first 20 people who comment CASH on her post would receive {$1500.00}. You inbox her and she has you buy a Gift Card of {$100.00} or {$200.00} dollars. Then, of course, she asked for the activation code and the barcode number from the card. She then texts you to call the account [ ( XXXX ) XXXX ]. They then tell you the transfer is on the way but you need to pay the transfer fee that is way over the amount Cash App charge ( {$200.00} ). The Cash App accounts involved are $ XXXX and $ XXXX. This happened on XX/XX/2020 at XXXX XXXX EST. I request a refund from the person directly, then I requested a refund back through the CASH APP itself but the refund was declined.
|
| 07/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I had 13 transactions on XX/XX/2021 that happen back to back between XXXX to XXXX all adding up to the amount of XXXX XXXX I had no knowledge of these transactions as soon as i came across my balance i immediately contacted Cashapp support by email and i was contacted over phone i explained everything and was told there isn't a direct phone number so it would be resolved by email so i waited for an email and i responded back with all the screenshots and information about the transactions that i needed to dispute they said once the transactions went from pending to complete is when it could be refunded they told ne to just be patient slowly a month went by and kept emailing and reporting the transactions and still nothing a month later i need help to get my money back
|
| 06/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I let my friend use my cash app to deposit his unemployment due to quarantine and then cash app reversed it. So my grandfather XXXX and people sent money to my cash app to help assist pay for burial and things and they wont let me access the funds. I contacted the number they provided to per email and they stated that since they got their funds back now its up to cash app now its been a month going on two and since shutdown is almost over I want to give my grandfather the proper sending home. XXXX from a relative XXXX from another relative, and XXXX from another relative, and XXXX from a family friend and then they stated they thought it was fraud but it cellars shows from a debit card!!!! Then I got refunds and they disabled my cash card so I cant use that money!!
|
| 06/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
XX/XX/2021 at XXXX i order shoes ( XXXX ) from XXXX XXXX cash app send an notice saying it were aprove then on XX/XX/2021 XXXX 3 days later XXXX at XXXX XXXX cash app sent another notice saying it was declined. i call and ask as to where my money were cause i knew i had enough to pay for the shoes. cash appp first, denised it, but another cash app say they return the money which i did see, but i look again later on, they had on their own decided to send the money to XXXX i call again and they say nothing i did call XXXX to let them know that i did not ok what cash app did nor have i try to order anything for them today ( XX/XX/2021 XXXX if i call twice coplaint about my money, why would you return it but then you send the money back to XXXX without letter me know
|
| 11/05/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I have submitted requested documents multiple times to this company but they refuse to acknowledge and accept them. I dont know if they are unable to see them or what is happening I was instructed to send " ( i.e. *receipts*, invoices, emails ) that *displays the merchant contact information, transaction date/time, transaction amount, and cancellation details. * '' Which I have provided multiple times and still my complaint is not being filed. At this point I feel there is miscommunication. I have requested my request for a dispute be sent to someone else but nothing has come of my complaint thus far. I just keep literally recieving the same email requesting the same details that i have sent time and time again with no further instruction or filing of my complaint.
|
| 02/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Someone had stolen XXXX dollars from my square ash app. account, and when I had ordered a back charge as they asked me to do. Someone in that company got mad and closed my account for a false reason. And removed the DNS settings from my website that I bought from them on XX/XX/XXXX. There rendering the website from working or showing up. I tried to email them but they blocked my email. When I asked them not to shut down my website because I was going to get it transferred they removed the DNS settings so that it would not work. I paid XXXX for it on XX/XX/XXXX, and that was for the whole year. Its expiration date is XX/XX/XXXX. And my website is not working because of what they did out of spite and hate. The name of the website that was removed is http :XX/XX/XXXX
|
| 08/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent in a complaint already the ID XXXX. I wanted to say Cash App has not worked with me to resolve the issue. Cash App sent me an email acknowledging my account was fraudulently accessed XX/XX/2020. After asking for an investigation on XX/XX/2020. I was asked to create a new account and send a copy of my Driver 's License on XX/XX/2020. I responded with the information requested on the same day as the request. I have received no information from Cash App beyond XXXX XXXX. 2020 save a couple of missed calls from a number take can receive no incoming calls.Cash App has not contacted me to resolve my case even though, Cash App reported to CFPB they would resolve the issue with me. I would like Cash App to return money to my account as they told CFPB they would do.
|
| 11/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I received a debit card from XXXX, issued by XXXXXXXX XXXX It's a business debit card and I do not own a business, nor did I apply for it. I believe that someone opened this account with my name and address, possibly also using my SS number. I already had my identity stolen earlier this year when someone applied for unemployment benefits in my name. From what Square Compliance customer service has told me, the card is prepaid so nothing will affect me. For privacy reasons they won't confirm any other details, but they've assured me that they will close the account and investigate. They mentioned reporting the incident but I doubt if local police could do anything so I'm reporting it here. I still have the debit card but have not used it or activated it myself.
|
| 03/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/20, I inadvertently sent {$600.00} to XXXX XXXX via Cash App. Immediately upon realizing what happened, I contacted Cash App to inform them of this error and to request a refund. I was told by the representative on XX/XX/20 that Cash App is unable to cancel or refund payments once sent to the recipient, but was informed I could request my funds back by submitting a refund request. Upon performing this action, XXXX XXXX denied my refund request ( document attached ).
As a company, Cash App should have safeguards in place for those who make errors using its system. In addition, I was told " goods and services '' were received in full. However, this is also incorrect - no proof was sent by Cash App to support this erroneous claim ( document attached ).
|
| 01/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Im writing this complaint in regard to an unauthorized transaction of 1500.00 that was sent from my square account to user XXXX XXXX XXXX. I was a victim of Phishing and identity theft, someone accessed my account. My email address was compromised and this person accessed my accounts and sent unauthorized transactions. This was my rent money this scammer stole my money and I was unable to pay my rent now I am facing eviction, I wrote to a representative of square on the apps chat messenger and they refused to investigate what happened and refund me my money. They told me that the money came from my bank account but it didn't it came from square balance. i need someone to investigate this matter it is alarming that square allows scammers to use their platform.
|
| 08/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was approached by someone who said that they could perform a cash flip on the cash app. After multiple failed attempts and inconveniences, I was down a few thousand dollars because I never saw the return that was promised to me. I was approached on XX/XX/XXXX with the person asking me to send XXXX in order to get started. The amounts began to get bigger and bigger as I thought I would see my return. I will provide the amounts in the attached documents. Each time I was about to get paid there was another problem in the way. I can give more information about anything once my complaint gets a reply. The screenshots I provided are the exchanged between the scammer and I. I trusted that they would make good with my money but they just continued to take from me.
|
| 11/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XXXX I made a purchase with my square XXXX via XXXX for {$350.00}. This transaction was immediately canceled through XXXX and refunded. I called square to have the funds added back to my original balance and the square rep voided out the wrong XXXX transaction which in turn charged me twice and put me in a negative balance. Not only is this an inconvenience but will also reflect negatively on my account when doing future business with square. All because of a mistake on the behalf of the square representative. Ive been transferred numerous times with no resolve in sight! Was told it would take up to 60 days. The representative XXXX XXXX was very dismissive and refused to transfer me to a manager or someone above her in ranking to help resolve this issue.
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I previously filed a complaint and the company responded to you that they gave my money back. I have not received my money nor will they tell me where it is at besides the fact they will not give it back to me.
This all started when my phone was stolen and someone logged into my cashapp account and changed all my information over to them. I alerted the company and they stated they closed the account. Clearly the account is not closed and this person is still using it. My stimulous check went into this account after they told me it was closed and they said they would combined my old account and new account at one point, then they retracted and said my request to access my funds was not approved.
They still will not give me any info as to where my money.
|
| 02/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX cash app closed my account for no reason I asked them what the reason of them closing my account they just said it was a violation I have money on my account I been trying to get this money off my account for a month I was told to cancel my debit card and get a new one and I should be able to cash out so I did so and it still would let me cash out it said I need to talk to support so I sent a email never got a response so I made a new account and they connected me back instantly since then cash app been giving me the run around Ive talked to many different people that work for app through email and over the phone Ive asked to speak with a supervisor and they refuse to give me one to talk to all I want is my money off the account please help
|
| 05/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Friday XX/XX/XXXX my Cash App account was closed after trying to send my cousin {$260.00} in which the transaction failed. I can no longer use my Cash App card, It will not let me link my bank account or card to my account in order to be able to withdraw my funds. I still have XXXX left on my account with no way to receive or withdraw it. I have tried contacting Cash App Support via Email and I still have yet to receive a response after sending an email Friday XX/XX/XXXX. I even tried to DM the support team via XX/XX/XXXX they told me the first time someone will get with me in up to 72 hours then they told me it will be less than 24 hours until I get a response and still no response. I believe Square Inc. is responsible for this situation with Cash App
|
| 07/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX I Transferred {$150.00} From Is my cash app account to my chime Account. The funds were never received to XXXX XXXX account. And the funds never went back to my cash app account. I've inquired everyday everyday to cash app And to the bank that governs them which is Square ink. But no one will help me get my money return to me. I was told by cash app manager she just forget about it and don't worry about it there's nothing I can do. I told him he can not steal my {$150.00} it has to be returned to me. I asked for a receipt I got one but it makes no sense which I will attach that For you also. They Wanted chime to trace it but they can not trace something that never got to them. Please help me get my {$150.00} back this is just ridiculous.
|
| 05/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have been a CashApp user since 2018 with no problems, starting two months ago I noticed people I didn't know trying to get my account to send them money, I have about 5-10 requests for money from me, ranging fron $ XXXX {$500.00} which only {$1.00} was taken from my account. I notified CashApp about the problem. i was told to log out, when I logged back in I was made to make a second account, I notified CashApp again, I was told to log out again, when I logged back in a third account needed to be made, all while tiring to get back to my first account which has a total of {$40.00} in it, I have so many emails which only asks me to copy and paste the same information over and over. CashApp has yet to help me retrieve my original account or my {$40.00}
|
| 11/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash App should be XXXX XXXX.
This app is a money eater. Transactions declined with no explanation. Can't add a payment method to withdraw balance with no explanation. Can't cash out my balance to an EXISTING payment method with no explanation. No error message telling me my account has been flagged and what to do about it -- it's just that the money goes in and then they cut off all ways of getting it out.
This company has NO PHONE SUPPORT, so the best you can do is send an email and pray to XXXX a human gets back to you. I have {$150.00} tied up in Cash App right now and it's ALL THE MONEY I HAVE IN THE WORLD. This is the worst financial company on the planet. When I entrust a company with my money and they stop me from spending it, I GET XXXX!
|
| 06/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I sent a seller {$160.00} using CashApp. They called me to ensure it wasn't a scam and they would ship my item tomorrow. At that point, the seller blocked my phone number from texting or calling. They stopped responding to emails. I immediately let CashApp know and to cancel the transaction. They did not respond very quickly and thus the money was transferred from my bank. I disputed this with CashApp and they said to contact my bank to see if they would refund my money due to scam. The bank concluded the investigation and denied my claim. They instructed me to take this up with the merchant. Seeing how the seller blocked and scammed me, I contacted CashApp. They have yet to respond or refund the money they allowed to go to a scammer.
|
| 07/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Step 1 : What is this complaint about? Cash app & XXXX XXXX XXXX Step 2 : What type of problem are you having?
Getting my money returned to me Step 3 : What happened?
Amount : {$190.00} Date & time : XX/XX/26 XXXX XXXX Unauthorized : cash app scam from someone who told me if I send {$200.00} then I get back {$2800.00}. Once I sent the money they claimed I need to send more to verify my identity. The lady is using a fake cash app and fake XXXX name Amount : {$400.00} Date & time : XX/XX/26 XXXX XXXX Unauthorized charge : cash app bitcoin scam and now the person wont respond to any of my messages to get my money back Step 4 : What company is this complaint about? Cash app and XXXX XXXX XXXX XXXX 5 : Who are you submitting this complaint for? me
|
| 05/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
On XX/XX/XXXX around XXXX I made a purchase with my cash app card at XXXX XXXX before work with no issues. Later in the day around XXXX I tried to purchase items at the store in which my card was declined and cash app stated it was for my protection. I have a current balance of {$1300.00} in my account there is no reason for it to be declined. I can not transfer money, send money or buy anything at the moment. I have tried contacting them on many different social media sites as well as through email, due to them not having a customer service number. It is now XX/XX/XXXX its been over 24 hours and my account is still frozen there is many others on twitter stating they have similar issues, in which cash app is simply responding we are working on it
|
| 01/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I use Square to receive payments for my candle business. Square sent a payment to a old account with XXXX XXXX ( closed XXXX ) instead of my current account which Square already have on file. I dont understand why this happened, I previously received payments to my newer account. I reached out to XXXX XXXX, customer rep advised being that my acct was closed, they sent the funds back to Square XX/XX/XXXX. Ive emailed Square several times, its been over 130 days and I have not received my funds. If a customer acct is closed with Square, they will not communicate via live customer service, instead they give you a code thru chat online, you must enter the code only to be told your acct is closed. {$63.00} is owed to me since XX/XX/XXXX, please help.
|
| 06/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2021 I received an unsolicited Cash App card in the mail and was able to find that it was linked to an account in my name. I have never opened or attempted to open a Cash App account so I immediately contacted Cash App support and they opened an investigation. I have asked Cash App what information they require to allow people to open an account because my credit file is frozen and the information on the account was very outdated but they said they would not tell me unless I submitted photos of my drivers license or passport along with a selfie of me holding those items. I refuse to give out more personal information so they will not provide me with any other information about the account. They state it has been closed as of XX/XX/2021.
|
| 01/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, XXXX amounts were taken from my cash app account XXXX and XXXX for a total of XXXX. I have written to Square Inc 5 times and each time they send the same response denying that the funds were taken from my account and referring me back to the company that is listed as taking the money. Each time I have explained that the XXXX company does not have the funds and that they never had access to my cash app card or account. They continue to send the same message. Someone has apparently hacked my account and have requested money over 50 times and Square Inc keeps sending me to XXXX saying it is them and I have been in contact with them and they did not request money from that card or account and have never received in funds on my behalf.
|
| 10/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I reported my cash card lost/stolen in XXXX.. after receiving my new card, I reported unauthorized transactions on my card that was canceled.. I pointed out specific transactions and a specific card number.. my complaint was ignored. Somehow the card is linked to my current account for direct deposit along with 4 authorized users that I did not approve. Cash app should be held accountable for all of the unauthorized transactions! I dont know how a card that was reported stolen can be reactivated! My security requests were ignored. I feel like I was discriminated against when I first complained and was laughed at saying there service was secure! I am canceling my account and advising everyone I know to do the same! Their services are not secure!
|
| 08/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
This company was selling purebred XXXX XXXX XXXX puppies for {$650.00}. To transport the puppy they told you you had to purchase refundable fee for a crate. That was {$1800.00}. Once you purchase the puppy they then send information about you paying for refundable insurance to keep the puppy safe while flying which was {$1200.00}, you then have to pay for refundable veterinarian, shots and shot record expensive which was an additional {$2100.00}. I did not receive the puppy and they continue to give me the run around. I contacted my bank to file a dispute. My bank shut down my debt card and issued me another one. This company is continuing to harass me by calling and texting my number, but not to negotiate the terms of me getting my money back.
|
| 07/30/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
In/around XX/XX/2020 I purchased what was supposed to be a new rug shampooer. The XXXX XXXX company sent a pre rented unit that was filthy and does not work. I disputed the claim with SquareUp, Inc, owner of the debit card company. Several customer reps, in writing, told me that it would take 2 days to look at my claim. and give me at least temporary credit. When I called back after no word in two days, a rude car told me 60 days. I complained and asked to speak to a supervisor and this person XXXX said no you cant and I am going to hang up. ( No I was not screaming, being rude or yelling. I sent pictures of the non working machine and the serial number with a metal plate saying rental, please return. This information was ignored by SquareUp.
|
| 09/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On XX/XX/2021, I received a debit card in the mail from Square. The card is issued by XXXX XXXX. I never created a business account with Square or XXXX XXXX and neither company has telephone support to handle issues relating to fraud or identity theft. I've tried multiple times to access their support and am told that, because I'm not an account holder and don't have a " customer number '', I'm unable to get assistance. This is the third " XXXX XXXX '' where an account has been opened in my name without my permission, probably using stolen information from the dark web. Every other bank or company has had live customer service people to talk to that have dealt with the issue quickly, but Square and XXXX XXXX make this virtually impossible.
|
| 10/23/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
Older American |
|
I received 3 different Visa debit cards from a company called Cash App that I never applied for. I attempted to call Cash App customer service number but only got a message from an automated attendant advising me to go to their web site for help. My computer anti virus indicated that the Cash App web site in a non secured site therefore i did not want to access the site. The debit cards refer to a bank Called XXXX XXXX. I call XXXX XXXX however they are not able to help in getting the cards cancelled. The representative did agree to reach out to Cash App to see if there is some way to have someone contact me by email. I just want the cards cancelled and request no further cards be issued in my name. Hopefully you can help with this matter.
|
| 11/25/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I have been a customer with CASH App for several years. I reserved a XXXX for my birthday event last night, XX/XX/24, at XXXX XXXX. I received an alert that my card was declined. So I tried again. No luck. I then logged into my CASH App account, and then I was made aware the account had been closed and the steps that I need to take to retrieve my funds. Meanwhile, my birthday event is going on and I was unable to attend. There was no way to contact anyone, other than clicking the Support button, which is only by email. I STILL have not heard from this company, and I have over {$2500.00} in that account. The app will not allow me to transfer, withdraw, or anything. I have XXXX small children, the holidays coming up, and no access to my funds.
|
| 10/28/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I received, absent of any solicitation or notice, XXXX XXXX XXXX debit cards from " Cash App ''. I did not sign up for, request or demand this service. Upon trying to contact the company, I was informed there are three methods to contact them : through their website, which simply explains the other options, a 1-855 number which also merely lays out the other options, and the option to use their app, which I do not have an account with. It is explained on the site and on the automated system that there is no option for live phone support. There is no straight forward option to dispute this situation, and very little information is provided in the mailers I received. I am concerned that someone may have used my identity to request these items.
|
| 10/13/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
Servicemember |
|
I have a cash app card and someone tampered with the account so I had it closed and a new card was issued but the {$70.00} I had in the old account didn't appear on the new account, after 3 days I was able to reach someone thru email but they cut off communications, there is no customer service number to call, they won't respond to the email address that was given I then did a little research and reached out on XXXX I immediately received a text that they found my account and someone will contact me and that's a lie, I can't get anyone to reach out about my money. This company should be shut down they are stealing money and nothing is being done I've read many stories croon people who have flel prey to cash app and they're the same as mine
|
| 09/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I woke up and saw that my cashapp card was used for 3 transactions while i was asleep. I immediately emailed cashapp support and attempted to file a dispute.
I was given the run around as the screenshoots and emails i printed and attached show.
XXXX claimed in a email that my account was going to be credited provisionally for the transactions. However the credit was never applied.
I asked about the credit to which i was tpld to wait 1-3 days. i asked again and was told that the credits are on my account but are not displayed and i will not have access to the money until the dispute is complete in 45 days. I was also told to not inquire about the disputes again.
This is not the first time cashapp has mishandled disputed transactions.
|
| 04/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I purchased XXXX electronic goods for my kids on the online platform " XXXX XXXX. '' A seller near me in XXXX XXXX put an ad for XXXX electronics for {$XXXX}, I contacted the seller and paid for them. The seller specifically requested a transfer via Cash App due to the Covid-19 pandemic and not wanting to break quarantine guidelines in the XXXX County area. I transferred {$XXXX} and the seller immediately blocked me from all forms of communication via mobile and online platforms ; in addition, the address provided to me to pick up the XXXX goods did not permit me to enter the residence and the address unit did not answer calls upon arrival at entrance. All in all, the " seller '' took my {$XXXX} and did not provide me the XXXX for my family
|
| 02/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I recently made a cashapp, i was using it normally. I sent money and i received money. On XX/XX/XXXX, i added XXXX dollars to my cash balance which brought me to XXXX because i already had XXXX on my account. One of my friends were letting me rent their XXXX for XXXX so when i got ready to send the XXXX over it said payment couldnt be sent after hours of trying to send it different ways, i emailed support to find out my account was closed. I dont know what guideline i didnt follow but i literally was using the cash app normally. So i followed all of their FALSE steps to at least get my money back but none of them worked. It wont let me cash out and they closed my account for no reason at all but the XXXX is still sitting in my cash balance.
|
| 11/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I recently made a purchase on my Cashapp account with the store XXXX XXXX.Ater find out that the items were not as described so I requested to return them.XXXX XXXX accepted for me to return the 3 items and I printed out 2 return labels for me to ship them back to them.After waiting a few days I saw that they were returned back to them.I then tried to get in contact with XXXX XXXX via phone.I told them I returned the items back to them but they were unable to give me a refund without explaining to me why.This them prompted me to start a dispute with my card issuer Cash App.I have tried to dispute the transaction via customer support but they keep sending me the same email 2x.My end goal is to try to have this XXXX XXXX transaction disputed
|
| 02/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Someone stole my phone and changed my cash app information to theirs. I immediately alerted cash app and told them what had happened. I have sent multiple emails asking them to close the account, if they are unable to close it, to move it back to my name. I provided them with the information they needed for the person that stole the account including user name. I have been emailing them since beginning of XXXX. They continued to have a new rep respond each time and ask the same information over, and over. then I was sent an email that it would be resolved in 30 day they had a higher than normal volume of complaint. Now they refuse to respond to a single email, they wont tell me if the account is closed, where my stimulus check is. Nothing.
|
| 06/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received a Cash App Cash Card mailed to my address in my name ; however, I did not open a cash app account. I received the card on XX/XX/21 and I contacted the company on XX/XX/21 to attempt to close the account and ensure the card does not get activated. The Cash App customer service number that I called asked for my email to be able to send me a link to submit my information to " deactivate '' the card. I told them I did not want to share any more information since they already had my mailing address, name, and now through my calling they had my phone number. They assured me that the only way to deactivate the card was to send me an email with a link. I declined this as it sounds like a scam attempting to get more information from me.
|
| 07/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I have been using cash apps direct deposit option through XXXX XXXX. Ive received many deposits from work and my unemployment benefits, even the stimulus was deposited there for me. However on XX/XX/2020 my cash card all of a sudden stopped working declining every transaction I wanted to make. When I tried to activate my card it kept saying I was not able to then my card disappeared. I then had the option to start a new card but it kept saying it can not activate a new card for me at this time. Ive tried several times and several attempts to speak to cash app but the response is lagging. I am supposed to have received my unemployment benefits by now but cant because they wont let me activate a card. I need help, and have bills to pay.
|
| 03/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American, Servicemember |
|
On XX/XX/XXXX at approximately XXXX a transaction popped up in my Cash app account saying I have just sent {$450.00} to some person. I didn't do that. Then I got a text saying my phone number was unlinked from my account. Then I got a message stating my email was changed in my account. After that I could not get into my account again. On XX/XX/XXXX my stimulus check of {$1400.00} was deposited in this account and I still can't get in the account. I made numerous attempts to contact cash app by phone and email. With only one response asking for more information. I provided the requested information but have not received any answers or my money back yet.
Can you please help get my money back I am XXXX and on limited income.
XXXX XXXX
|
| 07/16/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
My mom XXXX XXXX worked remotely for XXXX XXXX, a company in texas 2 years ago. She did not own or have any financial interest in that company.
My brother and I, XXXX and XXXX XXXX are Florida XXXX XXXX XXXX and own 100 % of XXXX XXXX XXXX, XXXX. We processed a payment from a customer using Square for XXXX and Square withheld XXXX to pay a debt owed them by the company in Texas, XXXX.
Weve explained and provided documents showing that myself and my brother, XXXX and XXXX, and XXXX XXXX have no relationship and never have with XXXX, and that our mother, XXXX does not have any financial interest in our XXXX XXXX, but they refuse to listen and are taking money as a debt collector for a company we have nothing to do with. Please help
|
| 12/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I made several calls to CashaApp concerning my direct deposits and all they could tell me is how to find my account number/routing. I called Social Security and they said that it had been deposited into XXXX XXXX and it was not the same account number as CashApp. Then we finally called XXXX XXXX to see what happened. Social Security and myself was told that They are no longer in partnership with CashApp since XX/XX/2021 and that CashApp was supposed to have sent out letters or email letting us the consumers know of these changes, but we received nothing. Because of this my money is stuck in ciber space waiting to be returned back to Social Security and I am waiting more days for a deposit that I should have had on the XXXX of XXXX.
|
| 10/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have a online account with square and also a debit card.Somebody was using my debit card and I Immediate reported as fraud. I contact Square by phone multiple times on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX and each time They are telling me that I'll get the money back and somebody will contact me in 2 days, but nobody did.Last time I spoke with XXXX manager at square and she was able to give me some of the money back {$3900.00} But they are still holding {$7200.00} with no explanation and no reason Or when I will get the money back They keep saying that somebody will call me in two days and it's under investigation. They are scamming me!! and therefore I'm asking the CFPB to step in and take admittedly action against Square.
|
| 08/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
I did a {$650.00} transaction on Square POS. I know that Square charges 2.9 % processing fee plus XXXX per transaction. However, when logging into my account it was very cumbersome, difficult, and not transparent disclosing the actual amount I would be paid. I finally had to chat with a representative of Square so they could lead me to the correct page to view the amount I would be paid. However my frustration with Square of not being transparent is that it took 5 different pages to find the correct information. But the first 4 pages showed in LARGE BOLD lettering {$650.00}. It was only until the last page ... at the very bottom ... in greyed-out small lettering ... {$630.00} transferred. That should have been disclosed on page 1.
|
| 09/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, someone committed fraud by finding a lost wallet, and using the contents of the wallet to deposit a US Treasury Check into a secondary account and immediately withdrawing monies by utilizing cashapp to transfer money. Cashapp was contacted immediately afterwards to file a claim against this unauthorized use as more than {$1000.00} was transferred from the account. They forwarded a notice on XX/XX/XXXX acknowledging that they needed to apologize due to their slow response on the the matter and that a representative would contact us immediately. That was back in XXXX. This matter still has not been finalized to this day. I am requesting that cashapp pay back all the money that was taken under this account immediately.
|
| 03/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I currently use cash App. I have my monthly XXXX benefits direct deposited. For months Cash App has been releasing my benefits at the end of the month, when it's deposited on the XXXX of each month. I never received my direct deposit for the month of XXXX I should have recived {$790.00}. Ive spoken with the department of social security and XXXX they informed me they issued my benefits on the XXXX of XXXX and Cash App has received it, but it was never deposited to my account. The department of SS and XXXX also reached out to them to send the payment back but there was no response. I emailed 2 representatives from cash app, They both were giving me the run around saying they never received it when I know for a fact that they have.
|
| 12/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
This is my second complaint After the first response i recieved last month i have received an additional 2 cards in my name with different accounts attached to them. This happened while all of my information was frozen thus proving that cash.app doesn't use any conventional ways of identity verification before issuing cards and accounts. The response i recieved last month was that I'd be removed from the system and blacklisted. That didn't happen so this complaint is two parts 1. I didn't solicit this service the first time early XX/XX/XXXX, second time mid XX/XX/XXXX, third time or fourth time early XX/XX/XXXX ( over a month after my original complaint was addressed ). 2. My information was not blacklisted as previously stated.
|
| 08/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX I had {$600.00}, {$600.00}, {$230.00} of my unemployment go to my cashapp account and they never made available to me. On XX/XX/XXXX another {$690.00} was sent to same account and a week later nothing to this day have been sent back to unemployment or made available to me. I logged into unemployment changed my direct deposit but my back money of {$3000.00} was sent to cashapp account giving a total of {$5100.00} and still saying they dont or dont see however I received plenty of payments from unemployment to this account so the account numbers was correct so I closed account and been asking them to sent back to unemployment so they can reissue them to my new account at XXXX bank and they refuse to as of XX/XX/XXXX
|
| 11/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I have had several CashApp transaction where I have not received the transferred money in my account. All three transactions were instant cash outs. I have reached out to CashApp several times. I have only gotten one response where they offered to refund the fee for the instant cash out for one transaction, {$30.00}. There has been no action that I am aware of to put the missing money in my account. The transaction details are below.
XX/XX/19 {$200.00} XX/XX/19 {$1500.00} XX/XX/19 {$500.00} Total of {$2200.00} Customer service with CashApp is nonexistent. I need a speedy resolution as I am on a fixed income and I am now in jeopardy of losing my home. I feel that I have done everything that I can do to resolve this on my own.
|
| 10/30/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I had a XXXX dollar balance on my card. I tried to use it at a merchant XXXX XXXX. Despite the balance, Square cash illegally denied me access to my funds and denied my transaction 3 times for XXXX dollars.
I complained to customer care who came back with a lie that the merchant doesnt allow visa cards. this is obviously a lie for multiple reasons : 1. My friend eventually used a square card.
2. The decline was from Square cash and NOT the merchant as I can see the decline in the app without any reason.
The customer care agent after copy pasting the same response once stopped responding. This is close to my friend 's experience who once had an issue and due to inept customer service stopped trying to resolve her issue.
|
| 08/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I was scammed out of XXXX on cash app on XXXX XXXX I've reached out several times and literally saw someone controlling my phone to get my money and switched to XXXX .I tried decline and dispute with no help at all .I even got on my home computer to alert customer support on XXXX and cash app .it was an allegde.paypal rep who did it.
I filed a police report and have an active case with a detective handling it.
At this point I'll be without ligjts, water, insurance and phone service by next week with no help of getting my money returned .I really think its an inside job with whomever works for cash app or owner to scam people out of money when they can, if they are a so called bank or etc they can clearly see what happened
|
| 09/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2020 I used a nail salon with a Cash App account XXXX. I mistakenly sent cash to XXXX. The owner immediately let me know it was the wrong account and I cancelled the payment and received a confirmation from Cash App that the transaction was cancelled ( see attached ). I then sent the cash to the correct account XXXX which Cash App also confirmed. When i looked at my bank account Cash App paid the correct person twice which is not what i did. I have emailed Cash App back and forth for a week. They kept trying to tell me that I made the second transaction which I didn't and have documents to prove it. When I ask them to show me any documentation that proves I made the second transaction, I haven't heard from them.
|
| 07/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Someone sent me {$25.00} on XX/XX/XXXX through cashapp. I saw the notification on my phone but did not cash out immediately. When I went back a few days later, the money was not there. When I clicked on the transaction, it said it was waiting on the person to complete the payment. The person who sent it stated that they had taken the money out of her account and that on her end, it said they were waiting for me to accept it. She has spoken with them several times and they keep confirming the amount was sent and that I just need to cash out. However, there is nothing there to cash out. I have contacted them myself and have not gotten a response. Ironically, the transaction has now disappeared from my list of transactions.
|
| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Greetings, I have received a second factor authentication ( XXXX ) for an account I have NEVER made on from Cash App ( XXXX ).
I contacted their resolution phone number at XXXX XXXX XXXX XXXX to request that check their system why I was contacted and to ensure someone wasn't trying to make an account in my name.
They refused to do anything. They refused to : - Check to see if my email had an active account attached to it.
- Check to see if my name was used in the creation of any account.
- Place a " do not contact '' related to my name sake or email in their system.
- Remove any information seemingly connected to me.
- Connect me to a supervisor ( because the front line agent refused to do any of these things ).
|
| 11/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
They scammed me on cash app, they asked me to download XXXX app and they started manipulating my phone. They asked me to removed my card bank on my app, they gave me a new card number but i cant see it on my cash app. Then they asked me to add cash {$100.00}, {$100.00}, {$59.00}, {$59.00}, {$50.00}, {$49.00} the total amount of {$410.00} i added cash. They asked me to transfer money to my husbands cash app and asked me his last 4 social security i gave them. When i came to realized that those people are scam i requested the refund from my husbands cash app. And came to re-transfer it again and transferred in our account. Yesterday when i checked out my account i seen those people took the money. The date was XX/XX/2020.
|
| 08/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American |
|
My cashapp name was somehow changed. I would like to access my original account as I believe I have money in it, and want to see my transaction history. I contacted Cash app repeatedly and this is the response I received.
On Wed, XX/XX/2021 at XXXX XXXX Cash Support XXXX wrote XXXX Hi XXXX, My name is XXXX and I am the manager at Cash App Support. I understand that you are having issues with Accessing an Account.
After reviewing your case, I can confirm that your request to access this account was not approved. For security reasons, we can not reverse this decision and are unable to provide additional details.
-- -- - So Cashapp is denying and blocking my access to my own account! And taking my money! Please help.
|
| 01/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I received two unauthorized pre-paid cards ( 1 ) XX/XX/XXXX and the other XX/XX/XXXX of 2022, in the mail via CashApp. Both have my address and full name on them. I have never signed up with CashApp prior to receiving these cards, for some reason you need an account to talk to their customer support, which is in app and then they email you for further assistance. I have reported these cards there. I have not received a response from this company in regards to if these accounts will be terminated. I don't know the extent of what info is needed to gain access to create a pre-paid debit card through their app. I am concerned that this will continue to happen and I will have multiple cards sent under my address and name.
|
| 01/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
On XX/XX/XXXX, I received a debit card in the mail from Cash App for an on-line account that I did not open. As of today, XX/XX/XXXX, I have not been able to get this fraudulent account closed due to difficulty communicating with Cash App. My fear is that each day that goes by, this account is being used for fraudulent/illegal activities in my name.
A copy of the debit card I received is attached ( front & back ).
FYI - my personal info has been compromised and other attempts have been made to open credit cards or on-line accounts in my name. Alerts & credit freezes were applied to the three major credit bureaus in XX/XX/XXXX. I've also filed reports with the FTC and local police regarding all of these incidents.
|
| 09/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My cash app account was hacked on XX/XX/XXXX and {$700.00} was stolen from my account. The company dismissed my claim but it was their application that was hacked. They claimed that a known device was used to transfer money from to other people before so that is why they think this transaction is authorized. My phone was stolen on XX/XX/XXXX and I have transferred using cash app since then from a new device so shouldn't their same rationale be applied and they should have questioned transactions from 2 separate devices? THEIR SECURITY IS LACKING AND THEY SIMPLY DO NOT WANT TO BE ACCOUNTABLE.
I provided cash app with the usernames of the people wo stole my money but they refused to approve my claim or find my money.
|
| 04/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My company, XXXX XXXX XXXX XXXX, was paid through Square by XXXX XXXX XXXX on XX/XX/21 in the amount of {$1200.00}. I received an email on XX/XX/21 from Square that {$1200.00} would be transferred into my bank account on Sunday, XX/XX/21 and would be reflected in the bank account balance on Monday, XX/XX/21. My Square account was hacked into and the account number was changed to a bank account number that was not mine. Therefore, I never received the money. I have replied to the XX/XX/21 email Square sent 3 times and have not gotten a response. I have attempted to call their customer service number and the automated system keeps referring me to an email I did not receive. I do not know any other way to contact them.
|
| 08/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I have a legit business in XXXX, all of my clients have had a pleasant experience with me. I even have at least 1 review on my XXXX page. They flagged my account and asked me to submit documentation to prove the legitimacy of my business. The same day, they sent me a message informing me that they were closing my account and could not support my business. I supplied them with my Authority Addendum and EIN paperwork. That is more than enough to prove legitimacy. All transactions were of $ XXXX {$90.00}, and the service was recommended by my beautician. They claim theyre holding my funds for 90 days, this is unacceptable and will not be tolerated. I will pursue legal action if this is not resolved in a timely manner.
|
| 11/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX has been Fraudulent activity going on with CASHAPP. I have reached out numerous times along with complaints about this matter, the transactions were made in XXXX XXXX FL. on the dates said above I have no affiliation with this place or anyone in XXXX XXXX FL. each time I noticed money was taken I tried to get help I dont know what else to do at this point but to reach out to CFPB. Crazy thing is CASHAPP refunded me one {$50.00} payment that was taken from the place above but not all. I have made so many complaints, I was able to get one person over the phone, Ive even contacted the XXXX page for CASHAPP still the matter has not been resolved this is just too much money to let go of. Please help
|
| 04/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
- {$380.00} payment from XXXX XXXX was received on XX/XX/2019 and cashed out to my account which should have happened on Tuesday, XX/XX/XXXX. I contacted my bank and they said they did not receive any payment from the cash app.
- my cashtag is XXXX XXXX and my phone is XXXX - Senders cashtag is XXXX XXXX and her email is XXXX -I am the recipient and my email is XXXX and my phone number is XXXX - Transaction : {$380.00} on XX/XX/XXXX at XXXX cashed out to Bank Account XXXX - Date : XX/XX/XXXX payment was received, XX/XX/XXXX payment was cashed out to bank account -The money never got to my bank -Cashapp provided an ACH number that my bank couldn't trace and was fake. The cashapp stole my money and blamed my bank.
|
| 08/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
A friend accidentally sent XXXX dollars to my old cash app account. I no longer have access to my old phone number or debit card associated with that account. I contacted cash app support and they told me I have to answer some security questions. One of my answers was wrong but they wouldn't tell me which one. This was an old account and I can't possibly remember everything exactly. They closed my account and did not give me my XXXX dollars in the account. I asked for them to send the XXXX back to original sender. At first they said yes but then back tracked. Cash app basically stole XXXX dollars from me. Since the account is closed and the money not refunded the only one that has access to the funds is cash app.
|
| 02/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
On XX/XX/2021 cash app sent over a fraudulent statement stating that they had a valid reason to denying my unauthorized transaction claim.
They stated I did not provide supporting documentation? When I asked what supporting documentation was needed they failed to respond.
They stated that I never answered questions about my account that is also false!
Their agent XXXX also falsely stated that she initiated a claim and within 13 mins she denied the claim with is a federal offense. Square/ cash app has committed fraud and I simply want my money back. I wont stop until this company is held responsible! I am willing to go to all media outlets!
The claim was submitted before the 15 and nothing had been been.
|
| 06/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I was hacked on cashapp via email. my PIN was changed and almost XXXX $ was stolen from my bank account. this happened back in XXXX XXXX i have went through all the steps, sent pictures, screen shots, proven my identity, and also have had to submit the same information 3x already and as soon as i send all the requested information, cashapp responds that they are working on it then i get another email stating my case is closed. the 1st investigation they did was founded in my favor and yet i have to submit and do the entire thing all over again. i want to make this complain on the grounds that cashapp with not follow through with my case and will not return my money that was proven to be stolen by them already.
|
| 12/19/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My name is XXXX XXXX and I used square payment as a payment processing for my XXXX.
But they stopped offering me their services because I had a chargeback and they said they will hold my available funds until XX/XX/2020 then they will send it to me.
They assured me that they will get in touch one week before they send the money on XX/XX/2020. They haven't got in touch with me, but they kept withdrawing money from my bank account for a fee I do not understand.
The chargebacks were all settled and I have about {$500.00} which was ruled in my favor in my square account but the money has disappeared and I can't find it anymore.
I need to remind square of that to send my money as promised or I will sue them
|
| 10/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/XXXX, I checked my balance on the Cash App and it was around {$3700.00}. On XX/XX/XXXX, I tried to send money to someone and the app showed {$0.00} balance and I couldnt send money. There was no debit card or bank account attached to my cashtag $ XXXX. I tried to retrieve my account and it was unavailable. I opened a new one named $ XXXX thinking I could merge them. I couldnt. I contacted Cash App Customer Service on XXXX and XXXX messenger and email. They said they would get back to me today. Its been 24 hours and I dont have my money and they have said that they are not going to engage anymore. My money is gone and my rent is due and they dont have a phone number or any way to explain what happened.
|
| 01/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
On XX/XX/2021 I sent {$1100.00} from one cashapp account I have associated with one phone number and bank account to a second cashapp account associated with a different phone number and bank account. For some reason I could not access the account to retrieve my funds. After over XXXX hours of in app support, several emails and attempts to contact by phone Cashapp representatives are telling me that I can not retrieve my money due to security. No one can tell me what security, no one can tell me where my money is, and there is apparently no escalation process. I do not understand how my money is being kept by this app and I have no recourse to recover it. Is this organization, owned by Square, not regulated?
|
| 11/30/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I live in Virginia and someone used my cash app card XXXX different times at XXXX in New York and I live in XXXX Virginia this is my rent money and bill money that has been taken. XXXX took XXXX $ from cashapp card XX/XX/XXXX at XXXX and another XXXX $ at XXXX and another for XXXX $ and another for XXXX. Remind you I live in Virginia these charges are absurd this is all of my money and there was another charge that I havent received back on XX/XX/XXXX at XXXX at the same XXXX New York location that cash all havent resolved yet but sent me another card im thinking that im okay until I wake up and see my cash app account drained. I have rent do on Thursday and my electric bill not including food for my kids.
|
| 12/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX I was looking for a air conditioning service and the lady agreed and asked me for a deposit of {$100.00} I sent the money through cashapp. She asked for more money for the deposit and I told her I would send half the payment which was {$150.00} so I sent her {$150.00} in total. She said she never received the money, I thought it was a bit weird and asked her if she can send the money back I showed her proof that the money was sent and then she said no its wasnt when the money was taken from my account. I requested the money back on cashapp and she declined it and called my bank and they did a dispute but werent able to get the money back and they told me to file a claim through this website.
|
| 02/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
OnXX/XX/XXXX I file a complaint with Cash app regarding paying for services I never received and that the receiver of my funds of {$250.00} refused to pay me back my money and refused to complete the service. I sent pictures as well as all other information that was requested by cash app. Cash app requests me to send the information in 2 additional times. The last time I refused and I felt like they were not taking me serious as a customer. My cash app name is $ XXXX my phone number associated with the account is XXXX. The information regarding the receiver XXXX XXXX that they request cash app name is $ XXXX his phone number XXXX the transaction number XXXX. Time and date of transaction -XX/XX/XXXX @ XXXX
|
| 11/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2020 Card purchase CASH APP*CHRISTIAN XXXX CA XXXX {$1000.00} Details Description : Card purchase CASH APP*CHRISTIAN XXXX CA XXXX Date : XX/XX/2020 Type : Debit I had an agreement for a rental that was sent with an agreement to sign. I discovered after that the rental was not autherized to be used under this person. They had me pay with XXXX and I issued a return within XXXX hours of doing so but the user declined. I never recieved this rental and I called my bank to dispute that very next day. The just now issued a credit reversal saying they can not confirm because of a XXXX party. I called police and gave them all the details as well. The user name was XXXX for XXXX. XXXX user - craigslist XXXX
|
| 01/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My cashapp account was compromised on XXXX XXXX, in the amounts of Exact amount of the payment : {$500.00}, {$250.00}, {$550.00} & {$150.00} totaling {$1400.00}. I contacted cashapp the did an investigation concluded that the account was compromised and the dispute team would reach out to me. Never happened so I contacted cashapp support back they told me my case was closed because they didnt hear from me. Same things keeps happening. Im getting the run around on them returning my money. Ive contacted my bank theres no way for them to speak or reach cashapp so they advise I contact cashapp to have funds returned. They closed the old account that the funds came out of and instructed me to make a new one.
|
| 11/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was getting thousands of dollars from donations from people because my son and i video went viral. people was trying to request money from me on XXXX and cash app as a scam. i denied a few that came through on cash app. before i did i spoke with a person from cash app asking them would i be ok to cancel because my bank card was linked to my cash app i did not want anyone withdrawing money from my account like a friend told me happened to him. the agent told me that i would be fine. i received a text from a XXXX friend asking me why my cash app wasn't working.. i have a balance that i am trying to transfer to my back and cash app will not allow me. this money is donated to me and needs to be released.
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have a new number. When I downloaded Cash App on my new phone to access my account it kept giving me an error message stating my info was incorrect. I do business using my cash app account, so this is completely an inconvenience and poor customer service. I tried reaching out to the company numerous times, emails, calling the number online in which your unable to speak with any representatives. It has been a complete nightmare. Not only do I have funds in my cash app account I also have provided my personal bank account information with a company that I can not even speak to. Please assist me in speaking with someone from this business. Once this issue is resolved, I will NEVER use Cash App again.
|
| 01/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hello, I mistakenly sent {$710.00} to the wrong person on CashApp on XXXX. The person had the same name but one letter was off. After I realized the mistake, I immediately tried to cancel the transaction. Called CashApp and they told me transaction had already gone through and told me to request a refund from the wrongful recipient. I did, he denied my request and blocked me. CashApp told me I was out of luck.
I have also disputed this transaction with my bank, XXXX XXXX. I called them while the transaction was still pending and they said to wait for the transaction to post and then file a dispute. I did, and a couple weeks later they send me a letter in the mail notifying me of a denied dispute.
|
| 10/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
THE PROBLEM IS WITH A CASH APP, TRANSFER OF FUNDS IN THE AMOUNT OF XXXX, WHICH WAS SENT ON XX/XX/20 THROUGH CASH APP. THESE FUND WERE SENT FROM, MY BANK ACCOUNT, WITH XXXX. THE FUNDS WERE SUPPOSE TO HAVE BEEN SENT TO, XXXX XXXX XXXX BANK ACCOUNT, WITH XXXX XXXX, IN XXXX WISCONSIN. HOWEVER, HER BANK STATED THAT THE FUNDS, NEVER HIT HER ACCOUNT. WE CHECKED WITH BOTH BANKS AND CASH APP. THEY DON'T HAVE ANY KIND OF INFORMATION ON WHERE THE FUNDS WENT. CASH APP. TOLD ME THAT THE FUNDS WOULD BE REFUNDED TO MY CHECKING ACCOUNT, WITHIN SEVEN TO TEN BUSINESS DAYS. HOWEVER, THEY HAVE FAILED TO REFUND ANYTHING TO MY ACCOUNT. THEY HAVE SO FAR TRIED TO DO ANY KIND OF FOLLOW UP WITH ME, CONCERNING THE SITUATION.
|
| 04/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hi, I paid someone {$300.00} dollars for an agent fee for dropping off a dog to me, so I can dog sit that dog. That dog never came. I sent them money through the CashApp on his account, XXXX. I tried disputing on Monday, XX/XX/2019, the transaction with my bank, but they said they can't do that since I gave the money to the scammer. I even tried to ask the money back from the scammer, but they declined. I feel it would be best if they would. They scammed me out of my money, and they even sent me a fake check. I didn't even know it was a fake check until I looked at it more. This transaction was completed on Friday, XX/XX/2019. I even paid them through XXXX, but they said they would take care of it.
|
| 12/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX at XXXX my cash app account started having fraudulent activity. I attempted to transfer {$1800.00} to my bank via deposit through cash app. I had never had any troubles with this app. The transaction said " instantly deposited. '' I was charged an " instant fee '' of {$27.00} for making the transaction. However, my bank has confirmed no money was ever deposited from this transaction. My account also had withdrawals of several transactions of {$250.00}, {$250.00}, {$250.00}, {$250.00} {$250.00} totaling XXXX. That total plus the instant deposit cash of {$1800.00} totals {$3100.00} dollars that were unfairly hacked from my account.
*cashapp is the company to seek reimbursement from.
|
| 01/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My cash app account was hacked back in XXXX. I was bit able to get assistance with that service request I submitted. I worked with my bank to move forward and created a new cash app profile. By this time, my only concern was that I purchased stocks via my old cash app profile. I emailed numerous times to get the stocks transferred to the new profile. Someone finally reached out last week to resolve that issue. Well they are providing me with instructions to transfer the stocks myself and the instructions are not working. I have reached out to the XXXX of XXXX, the VP of cash app and to no avail no resolution. Its not millions of dollars but I am a working class citizen and this is not acceptable.
|
| 07/30/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Somebody name XXXX and XXXX somehow hacked into my XXXX XXXX to where when i got paid from my job through direct deposit, the money went straight to their card which was never linked to my account. XXXX XXXX then stopped the transaction for security purposes because they hacked into my account somehow and tried to change my information to theirs. Now XXXX XXXX has closed my account and said the only way i can get money off is to link a debit card. But when i do they reject the debit card and i still cant get my money off my XXXX XXXX account which i really need. And they have continued to try and hack my account! I know theres something that can done in order to get my money that Ive worked for!
|
| 01/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2022, I submitted CFPB complaint number XXXX, in which I explain that CashApp will not let me access the funds in my CashApp account $ XXXX. CashApp replied, indicating that if I opened a second CashApp account and contacted CashApp support, that CashApp would then let me access my funds. Because CashApp replied, CFPB closed my complaint. I opened a second CashApp account $ XXXX and contacted support asking CashApp to allow me to access my funds. CashApp again refused to allow me to access my funds. Thus, I am opening another complaint.
Please do not close the complaint simply because Block responds to the complaint. Please close the complaint only after the matter has been resolved.
|
| 05/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2021 I made a withdrawl from my checking account ( XXXX XXXX XXXX XXXX XXXX to Cash App of {$300.00}. Only to receive a prompt saying " oops something went wrong ''. I checked my card number, banking information all are correct. I tried emailing Cash Support only to get no response. On XX/XX/2021I received an email message stating that it was my bank that rejected the transaction. Then I was told to call my bank to remove any blocks on all accounts. I did that. XXXX assured me that there no holds or freezes on any of my bank accounts. In fact they approved the transaction for Cash App. I have a receipt for the bank transaction.
XXXX XXXX XXXX XXXX XXXX, NC XXXX Representative - XXXX
|
| 05/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020, I received in the mail a Cash App Visa card that I never applied for.
2 weeks prior, a Cash App withdrawal and other withdrawals were fraudulently taken from my bank account, which my bank immediately corrected.
I am suspicious that what happened 2 weeks ago is connected to my receiving an unapplied for Cash App Visa card.
I can not contact Cash App by phone or email as I have searched for a number. I want NOTHING to do with Cash App ... NO ADVERTISEMENT ... etc.!
At this point, this company has my name on a Visa Debit Card, with an account number, expiration date, and CVV # wanting me to activate.
Since I can not contact them, how can I be removed from their company?
|
| 11/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/21 I was approached and had my phone taken by 3 men who started CashApp multiple transactions to XXXX XXXX and XXXX XXXX for a total of {$1800.00}. By the time Id gotten my phone back the transactions hadnt been completed so I immediately reported the issue to CashApp. Instead of preventing the transactions they authorized them and allowed them to go through. I brought the issue to my bank who brought it to XXXX and gave me temporary credit. Upon XXXX investigation and communication with CashApp they were told by CashApp Id given clearance. But I have photo evidence that was not the case. The bank took the credit back and then some to cover deficit funds leaving me nearly penniless.
|
| 11/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I used Cash app square , Inc app to make a stock purchase. I made an order over the weekend. The stock purchase was supposed to execute at XXXX on Monday XX/XX/20. I was supposed to be {$4000.00} purchase of stock XXXX at {$9.00} per share. But the CashApp company did not make the purchase at XXXX. I submitted a cancel order request at XXXX. But as I submitted the cancellation request, the company actually made the purchase at {$13.00} per share. I did not authorize the purchase. I contacted the company through email on several occasions about the unauthorized trade but they have been unresponsive. They do not have a telephone number available to customers. I would like a refund of my money.
|
| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
My brother lives in Texas and he send me money through Cash App. In XXXX XXXX XXXX {$79.00}. And its said the money was successfully deposit. But never was deposit in my account. Then in XXXX. XXXX XXXX he send me {$25.00}. And XX/XX/XXXX he send {$140.00}. And I told him not to send me more money though this app, because they never deposit the money. I send several emails to this company never respond. I try to reach them in several websites. XXXX, XXXX, XXXX. Email. But non one respond. I read several comments through these apps and Im not the only one who is trying to reach them.. they taking money from taxes also. This company is taking money from people, who really need it in this time.
|
| 09/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Starting on Saturday XX/XX/2019 I have been trying to log into my Cash App by Square account to access my money. The only way to log in is for them to send you a log in code either by text or email depending on how you registered for the account. Well my account is registered by email and the log in codes are not being emailed or not emailed on time because when you finally do get it hours later it has expired. Ive been without my money for days now and Im on vacation. You can not call anyone only email or tweet on XXXX and their response time is awful. I truly feel like Cash App needs to be investigated if not shut down but not before I get my money. Need to change my direct deposit quick.
|
| 05/16/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I Received a Email through my phone that stated money was sent to a XXXX XXXX in the amount of $ XXXX/ $ XXXX/ {$500.00} onXX/XX/2019. using the cash app you have to put in a pin # if you accept or decline the transaction there was nothing thaasked me for a pin number for neither of the 3 transactions. Also if that person is not a contact in your phone the app verifies that the person is not a contact ask if you are sure you want to proceed with this transaction .That never happened today. I tried contacting Square and had no success with them. Money was taken straight out of my checking account not off of the card. The normal process is it is taken off of the card not out of your account.
|
| 01/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have verified my Cash App mobile account by providing the last four digits of my SSN, a full picture of my driver 's license, and even a picture of myself to Cash App. However, now Cash App is claiming that I must allow it access to my contacts to verify my identity. This request is a blatant violation of my privacy rights as an individual and a consumer. There is no reason Cash App would want this information other than to profit from it. I am absolutely willing to easily verify my account by providing additional information, but requesting to sync to my mobile phone 's contacts is completely inappropriate and fraudulent. This is wrong and Cash App should never ask for this information.
|
| 07/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sold a personal item online the buyer wanted to use CashApp. I did not have experience with this app. I preferred XXXX or XXXX. The customer had experience with CashApp and supported them. I sent her a payment request for {$380.00}. Cash App removed the money from her account and never placed in my account. They then said my credit limit needed to be increases to accept the transfer. I had to ask her to send {$420.00} which cash app said they would replace into my account plus the original {$380.00}. This was done on both buyer and seller side. I then had to verify my identity which I did. Sent them drivers license and SSN. 72 hrs later i am out {$800.00}. Cash App has been unresponsive
|
| 01/06/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2021 someone accessed my Cash App account without authority. They proceeded to sell nearly all of my stocks I owned on there. They sent money to someone for {$33.00}. I didnt authorize this nor do I know the person. The person then removed my bank account and card from my account and then added theirs. They proceeded to withdraw {$2000.00} from my account to theirs. Once it went through the removed that card from my account. I filed a claim and called Cash App Support on XX/XX/2021. They were both automated answers and didnt answer the many questions I have. The pictures attached were taken today, XX/XX/2021, as long with this complaint since Cash App was not able to help me out.
|
| 12/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American |
|
I have an account with Cash App. My name is XXXX XXXX. The account with Cash App handle is $ XXXX and my email address which they use as user name is XXXX. On XXXX XX/XX/2021, I made a deposit to my Cash App account for {$3000.00}. There was {$4.00} in the account. After the deposit I had {$3000.00}. The following day on XXXX XX/XX/2021 i try to log in. I forgot my password and tried too many times login too many times and the account was locked. For months, I have try to get my account open without success. Cash App doesn't want to help me in any way, even though, I asked them many times for help. All I want is my money. Nothing else. I'm attaching all the conversations I had with them.
|
| 07/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
We opened an account with Square. Accepted the payment from a customer {$3600.00}. A customer is a brick-and-mortar business ( XXXX XXXX ) located in California. They paid via ACH through their account with XXXX XXXX. Nothing shade or suspicious, right? That's what we thought. We were wrong. Promptly, Square put the account under " investigation '' refusing to either release the money ( move it to our checking account ) or, at least, refund it back to the customer. It's been weeks and weeks. No way to reach Square - except chat with their bot or send an email. After we complained on social medica about their predatory behavior, Square closed our account ... while still holding the money.
|
| 05/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
In a rush I was trying to send money via cash app to my mother to help with a recently passed family member and sent to the wrong cash app account by mistake. I tried to resolve the issue with the person I sent it to ( which I do not know ) but the person refused to refund the money. I disputed the transaction with my bank and now cash app has closed my account without notice which still has funds in it. All I was trying to do is get the money back so that I can send it to the right person but cash app 's support has not responded and doesn't seem to be helpful. Even if they refuse to refund at least reactivate my account so that I can continue to help my family the fastest way possible.
|
| 02/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XXXX XXXX my Cash app account was hacked and {$630.00} was stolen from me. I emailed cash app several times and on XX/XX/2021 cash app sent an email that this issue had been resolved and the $ XXXXwas credited back to my cash app account. Cash app credited this money to my old cash app account which was hacked. On XXXX XXXX I attempted to log into my cash app account and was unable to. I have sent cash app several emails asking for help to log into my account. Every representative that has responded back is not giving a resolution to the problem. I have asked Cash app to forward the credit to send the credit to my new cash app account or mail the credit to me in the form of a check.
|
| 07/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I receive two payment for the amount of {$1500.00} ( XX/XX/2020 @ XXXX ) and {$1000.00} ( XX/XX/2020 @ XXXX ) on cash app and when i try to cash out the money to my bank account they block my account For security they say. I been contacting them through emails 3 times a day everyday for the last 2 weeks and every time they respond to me its the same automated email asking me for the same information over and over and I still today XX/XX/2020 didnt pay my rent because they dont want to release the money and they dont have a customer service number that I can call They are not responding my emails or saying anything real back to me. I dont know what else I can do to resolve this problem.
|
| 12/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XXXX user “XXXX XXXX XXXX XXXX” asking for donations for XXXX year olds XXXX Treatment. XXXX diagnosed with XXXX XXXX. Not been to hospital for treatment according to inquiry. “She’s with her grandma right now. She isn’t in the hospital yet We need to raise more money for her to get her treatment“Asking for donations on cash app XXXXTried to contact Cash app but no way to contact without setting up account on cash app. This should be illegal. There should be customer support phone and an email. Only To receive automated instructions over the phone, please call XXXX. To reach us by mail:Cash AppXXXX XXXX XXXX XXXX XXXXXXXX XXXX, CA XXXXI don’t use cash app and do not intend to ever!
|
| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
On XX/XX/XXXX and XX/XX/XXXX, I sent my mother XXXX XXXX XXXX ( XXXX on one transaction and XXXX on another transaction ) on her cashapp account. She informed me that once she received the money it disappeared. I launched an investigation with my bank and they informed me that they received information from Cashapp stating that my mom received the funds however they could not disclose where the disappeared to. They shut down the access to my moms account and never provided them the information on where the money went. We've asked multiple of times and even tried to call, however they do not have it where we can call anyone.
My cashapp is $ XXXX My mothers cashapp account is $ XXXX
|
| 07/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
on XX/XX/19 I had sent a deposit of XXXX bitcoin to my cashapp account from a website called XXXX, a company that deals with legal Bitcoin Gambling. The transfer was successfully sent to cashapp, who then pended the deposit for review. On XX/XX/19 I contacted customer support about the deposit who said that my deposit would be available shortly. Later in the day, I found out my account had been cancelled and that I would no longer be able to use cashapp for violating their terms of service and that they would reverse my deposit. They did not reverse the deposit, and I have sent countless emails to their customer service and have not recieved a single email back regarding my deposit.
|
| 10/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Square 's Cash App has an option to provide a XXXXebit Card. I had ordered one, but never really used it. Since ordering, I had moved. I got a notification that they were going to re-issue a new card, but did nothing to verify that the address was still the correct one that they would send the card - other Financial Institutions do this as a security measure to make sure that a payment card is delivered to the actual owner.
Since I never used the card, I contacted customer service to address my worry of the card being delivered to a wrong address and asked that they simply close the card and they were unable to do so. Customer Service should be able to close a card on their end.
|
| 04/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello!
I withdrew from Cash App XXXX $ on XXXX XXXX. And I got the message that my funds will be available on my bank account on XXXX XXXX. Today is XXXX XXXX and I still have no money on my bank account on witch I withdrew. I check my mailbox and see the message that my email was unlinked from my cash app account ( they just deleted my account ). I need to get my money ( XXXX $ ), but funds wasn't withdrew, and " Cash App '' deleted my account.
I tried to contact them - they totally ignores me. They have no Call center ( yes, they have number but when you call to them - robot just says that if you want a real agent - contact on site. I wrote letter to them, but they ignores me.
|
| 04/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app what is the app and my dispute is a girl was over my house I was passed out sleeping she took my phone and locked it and transferred money from my Cash App account onto hers I tried to get my bank involved they told me to go to Cash App cash app tells me to get my bank involved now Im just going back-and-forth with both companies trying to get my money back that was stolen from me Ive been going back-and-forth with them for about a week and a half Street and its not right because I have the date the time of the transaction The girl sent it to her own cash app and multiple other attempts she got away with my total was {$170.00} taken from my account On XX/XX/XXXX XXXX XXXX
|
| 10/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On Thursday, XX/XX/XXXX I transferred {$800.00} to my cash app account. For some reason i received an email stating my account was closed with no real explanation. I have tried to contact CashApp several times, there is no real number to call so I have emailed several times since Thursday and have only received automated emails and have gotten no where. I just would like to get my funds out of the account. It is a total of {$800.00}.
Attached are pics and emails received. I have tried to add a new card and bank to transfer funds and it will not accept. The email I keep receiving says it has been over a week since they have heard from me but I have not had this issue a week yet.
|
| 08/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On the XXXX of XXXX I went to take money off my cash app card wasn't able to get the money off, I called a number on XXXX thinking it was cash app customer service representative where I thought he was helping me get my account back on track but he ended up taking XXXX dollars out my cash app account and XXXX out my wife XXXX XXXX XXXX account, and XXXX out her cash app account. Cash app sent a answer and questions list for their investigation. It shows where my original email was unlinked to the account. I sent in all information that was asked for the 45 days for the investigation was up on the XXXX of XXXX not one email has been answered pertaining to my follow up emails.
|
| 06/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I met a seller on XXXX who promised me goods if I paid him. I paid them using Cash App and once they recieved the money, they blocked all forms of communication with me.
I have no personal information of the seller and cash app will not reply to my emails. I tried back charging the money XXXX {$800.00} XXXX but cash app settled the dispute in the seller 's favor because he told them " it was a money transfer ''. I have evidence and proof that we agreed an exchange of money for goods and even in the payments on Cash App, I specified the money was for goods.
I am down {$800.00} and can not contact Cash App because they closed my account due to trying to backcharge the amount.
|
| 07/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash app is fraudulent they have no legitimate customer service they dont even get bak to ur emails. My brother in law and sister cash apped me funds accidentally thru ther account then requested them bak and now cash app is trying to charge me for the the funds I returned to the requested individual. Whether its cash app the bank or possibly my family members trying to rip me off whoever it is I returned the funds I have the proof theres a trail so cash app has to get the person who has the funds whos committing the fraud I gave bak the funds I didnt exhaust none of it so y am I getting a negative {$700.00} balance I will not allow this to mess up my credit I returned the funds
|
| 06/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My name is XXXX XXXX And XXXX XXXX is my son he lives with my mom I send money to him through cash app. On XX/XX/XXXX I sent him XXXX dollars to his account. They locked his account he couldn't take money out. I know hes only XXXX but that's the only way to send my baby money. Me and his grandmother XXXX XXXX has been trying to get the money for my son but they wont let me I request a refund they wont let me get the money back I send money to my son alm the time .I know he is only XXXX and not old enough to get a cash app but we never had a problem till now. He does not have his old number and cant remember the password to his gmail. I have sent so much proof I sent this money.
|
| 12/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I used cash app to pay for a service call to fix a fixture in my bathroom. The service company XXXX XXXX service which turned out to be a scam. The business owner wanted me to send him money via cash app to pay for a part I needed for repair when I sent him the money via cash app I started to get suspicious because he continued to tell me he had gotten the wrong part and he needed me to send him even more money. I ended up hiring a real plumber who got the part for {$6.00} when this shady business man lied and said the part would cost almost {$80.00}. I tried to contact Cash App to dispute that this guy was running a scam but they have nothing on their plate form for disputes.
|
| 10/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
on XX/XX/2021 I used cash app on my for from XXXX XXXX to send my homeless sister in law XXXX XXXX {$190.00} dollars to the username of $ XXXX per the cash app but my sister in law has sold her old cellphone that is connected to her account to another person while traveling and that person has access to her cash app account. My sister XXXX XXXX never received the funds of {$190.00} I had sent her by my cash app account with XXXX XXXX. I requested a refund by the person who now owns XXXX XXXX cellphone and he said he would not refund the funds and I have explained to cash app support for XXXX XXXX and the XXXX XXXX support said they would not refund my {$190.00} dollars at all.
|
| 04/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I applied for unemployment and opted to have my benefits direct deposit into my cash app account. I received a deposit and began to spend it. Two days later my account was frozen and I received an email stating I violated the terms of service, but no actual violation number or explanation of the violation. My account remained frozen for 2 weeks and then {$3700.00} was debited and customer service emailed me and said the money was sent to unemployment but unemployment says they never got a payment from cash app and requested a transaction number in writing. Cash app customer service stopped helping. Cash Apps parent company is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IA XXXX XXXX
|
| 06/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Mobile money application Cashapp is holding my {$500.00} based on a claim that was filed through my XXXX XXXX XXXX account on the date of XX/XX/2020. The claim has been closed on both parties and XXXX XXXX has stated that they released the funds to them on XX/XX/XXXX. CashApp has frozen my account because of this claim and I have tried contacting them to either unfreeze or check if there are {$500.00} pending to be released to me but they have not responded. Both parties banks have confirmed that the money is now in limbo and we would just like that money returned to the original senders account. Also, Cashapp had stated that a refund would take place and it obviously was not.
|
| 03/02/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
Square Cash, on their website, states they offer card protection with their Visa Cash Card.
So I have been using it for purchases as I would any Debit/Credit Card.
In XX/XX/2020, I had issues with XXXX on not being refunded for items I returned.
I was refunded some items, but not all.
I sent Square all the details they asked for. I submitted over 30 pages of proof I am due a refund.
In the end, they state they will not help me file a dispute despite their website stating they WILL file disputes on your behalf.
They state since I was refunded for SOME of my returns, they will not pursue it. Even though I am to receive refunds for the charges I asked them to dispute.
|
| 11/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had lost my wallet with my cash app card in it in XXXX. since then I have tried at least 3 times to get a replacement card. Each time cash app support asks me to wait two weeks and each time I waited the two weeks. In the meantime I have debts to pay and my paycheck was directly deposited in Cash app. I had no way to withdraw any of my money. I repeatedly discussed other ways of withdrawing money like a XXXX XXXX card. Support said that it would work. when I tried I was told Cash App doesnt support that bank. I just need them to actually mail me a replacement card. Anyway, thanks for listening. My name is XXXX XXXX, XXXX XXXX XXXX, XXXX, Ohio, XXXX. My email is : XXXX XXXX
|
| 07/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Cash app states : Cash App offers standard deposits to your bank account and Instant Deposits to your linked debit card.
Standard deposits are free and arrive within 1-3 business days.
Instant Deposits are subject to a 1.5 % fee XXXX with a minimum fee of {$0.00} XXXX but arrive to your debit card instantly.
I had an instant deposit from XXXX on my cash app debit card and it shows I have a XXXX balance. XXXX gave me a confirmation number and I know they made the deposit. Cash apps customer service line is always closed. I sent five support emails to them and have had not one response. They are not posting my {$920.00} to my account. It was a direct deposit to the card.
|
| 08/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have an online account with SQUARE to process credit card payments. On or around XX/XX/2020 I did a transaction for {$1000.00} and was told {$300.00} or 30 % of all new transactions would be held in a reserve for 90 days to keep for possible refunds. The 90 days ended today and they have now changed the reserve period to 120 days. Additionally I have had this account over 3 years and I have never had a return or any issues with payments processed on this site. A 30 % reserve for 120 days seems ridiculous. I have used credit card processing by my bank and did not encounter this type of issue. I am closing my account but looks like an additional 30 days before I can do that.
|
| 04/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
sent a payment of {$50.00} to Request to XXXX XXXX on monday XX/XX/2020 this payment was for cell phone unlocking services. the stated time was 40 minutes unlocking time. at the end of the stated time, the phone was not unlocked. receivd a text message from this guy and he requested {$75.00} dollars more to complete. i told him no. the next day is when i requested a refund from him. he does not answer text messages or the refund request from the app.
this action by the cashapp user is fraud and the company should reverse this transaction immediately. they should not be able to perpetuate this fraud. i have text messages from the individual in question i can submit as well
|
| 03/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
This happened on XX/XX/XXXX The merchant told me to make 4 different transactions through Cash App : 1 was for {$55.00} 2 was for {$200.00} 3 was for {$16.00} 4 was for {$100.00} in total of {$370.00}. It was send to the merchant cashapp name $ XXXX. and they told to send the {$55.00} on XXXX. I was supposed to receive the product within 4-5 days but the days went by and i did not receive anything. I requested a refund through cashapp but they declined then i later found out they were a scam and I contacted Cashapp customer service myself but they told me that they could not do anything about it so i decided to contact my bank but they are enable to file third party claims.
|
| 02/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have been depositing money into square cash inc for a few months now and have not had any problems until XXXX XXXX I had a family try to deposit {$230.00} into my square cash account the payment was declined and my account was locked for suspicious activity which I have not committed any miscellaneous transactions I have exactly {$1100.00}. Locked into my account that I can not access I am extremely terrified that square cash inc. is going keep my funds and not return them I have tried contacting them through email on several occasions XX/XX/XXXX XXXX XXXX XXXX XX/XX/2020 and also XX/XX/2020 and still no help I have children that I care for and I cant manage without money
|
| 07/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I was using cash app and wanted to cash out {$43.00} to my bank account. I also payed an extra fee of {$.00} to have the money sent to my account the day of. But it has been three days and my money is not yet there. So I called XXXX XXXX XXXX and they said my money should come soon. But I also wanted to call cash app to confirm that my money would be sent soon. When I called their number it was obvious they were trying to scam me for {$100.00} and were also trying to figure out my age and social security number. The phone number I called was XXXX XXXX XXXX. I would like if you could shut this number down so others dont give up their social and their money to this scammer.
|
| 06/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Wanted to puchase a good from a merchant that stated they had it. The merchant wanted me to send money through CashApp and they will send a receipt of them shipping to my address once they got the money. Right after they got the money, they blocked me. I asked for a refund through the app, the merchant denied my refund request. I emailed CashApp support but they will not do anything. I did not get my purchased goods and I did not get my {$290.00} back. I got scammed. CashApp keeps repeating automated emails to me without actually doing anything. They do not want to help me get my money back. I tried disputing with my bank since my CashApp account has my card saved there.
|
| 10/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On or around the XX/XX/XXXX of XX/XX/2019, I recieved a card in the mail with name and info attached. On the XX/XX/XXXX i told square /cash.app of the mistake that was made using my identity. An account was made in my name and address. After numerous messages via XXXX to their verified account i finally recieved an email on XX/XX/XXXX saying they needed even more personal information. They were not using any form of credentials when asking for my information. They don't have a phone number or way to contact them outside of social media. This facilitates a gap in banking where they're allowing XXXX to use my identity and sell them my data without being held accountable.
|
| 01/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I sold a TV to someone on XX/XX/XXXX for {$100.00}. She sent me the money on CashApp and took the TV with her. After receiving the item, the person filed a dispute with their bank. Cashapp did not ask for proof of a false transaction and removed money form my account without permission on XX/XX/XXXX. I spoke with a Cashapp representative and they told me that they're required to refund the money when someone files a dispute. I don't understand how they're required to take money out of my account without getting proof that the transaction was not fraudulent. I now have no recourse to receive my money because my bank ( XXXX XXXX XXXX says Cashapp has to resolve the issue.
|
| 11/06/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My name is XXXX XXXX XXXX months ago, I set up a small business and used square to process payment.
XXXX decided to put my funds on hold and promised to allow me to withdraw it after 90 days being XX/XX/XXXX.
However, on XX/XX/XXXX, square sent me an email saying that they have decided to hold my funds for an additional 60 days.
However, today I checked my square balance which was about {$2300.00} to see if it's still there but I noticed square has taken over my funds as my balance is XXXX.
I need my funds and the access to withdraw my funds from square without any other delay.
I've waited enough The email address associated with my square account is XXXX XXXX
|
| 09/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Yesterday XX/XX/XXXX i had recieved a XXXX deposit for a little under XXXX dollars to my cashapp account. This transaction had be done multiple other times for various amounts between me and the same organization no problems. Then cashapp decided to " review '' this transaction. They essentially took my bitcoin deposit and are almost holding it ransom while providing zero reason or anything to back their actions. I reached out through phone and their chat and can be told nothing other than wait for an email. Cashapp is essentially stealing my money with no justification or reason and im tired of companies thinking they can do whatever they want with zero repercussions.
|
| 08/23/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I started a XXXX XXXX XXXX I signed up for square, after a month of using them for payment processing and not even a single charge back or any other problem I got an email that they want to manually verify my account, I called them up and I spoke to XXXX from Square Account Services and provided all the documentation and she said that all the documentation look fine, but then I got an email that my account was suspended and they're holding my money for 90 days without any explanation why or way to correct it, furthermore they did not reply to my emails and I can't call anyone because they took away my account pin required to call in, they are currently holding {$510.00}
|
| 05/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX, I was a victim of a customer service/fraud scam, which resulted in the loss of {$2000.00} + {$490.00} = a total of {$2500.00}.
After filing a claim initially with Cash app ; they initially determined that my cash app account was compromised, and they were working to secure my acct ( confirmed XX/XX/XXXX ). Consequently, on XXXX XXXX after linking my new card ; Cash app proceed to process unauthorized payments of {$2000.00} from my XXXX account as soon as my new card was linked. Then, closed my cash app account stating that I had violated the terms and conditions, and insinuated that I was possibly conducting the fraudulent activity which is 100 % false.
|
| 10/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2020 I received a text from the pharmacy that fills my prescriptions that told me they'd been receiving receipts from purchases I made at other businesses. They suggested that those receipts were coming form a company called Square. I went to the Square website and found that there was no way to speak with a live representative by chat nor was there a telephone number that would accept my calls unless I was a registered seller with their company. So, there as no way to fix the error or to take action to prevent identity theft that might result form the misdirected receipts. I am filing this formal complaint because this business refuses contact from the public.
|
| 02/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used cash app card to get my federal and state refunds, they are there but not being released to me. My account number is Routing Transit Number : XXXX Account Number : XXXX. Transactions are one for XXXX from the IRS. The other is XXXX from OH Dept of Transportation. I have tried several times to get my money. It is saying my card is closed for no reason. I have to email them there is no phone support I have sent them everything they ask for over and over for a week. The company is just CASH.APP it says it goes through XXXX XXXX XXXX XXXX. Please help get my money. My name is XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX. The phone associated phone to the account is XXXX.
|
| 10/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I need assistance with recovering {$50.00} that was fraudulently stolen from me XXXX XXXX / XXXX XXXX. He offered to sell me a ticket to an event called XXXX XXXX XXXX XXXX through XXXX and XXXX XXXX, and I have extensive records documenting our dialogue. At his fraudulent instruction, I paid {$50.00} through the Cash app that the person specified, connected with my XXXX XXXX XXXX debit card. After the payment was submitted, XXXX XXXX / XXXX XXXX deleted their XXXX account and did not send the agreed-upon ticket. I then submitted complaints to Cash app and XXXX XXXX XXXX and have not received any assistance. I need their assistance to pursue the recovery of my {$50.00}.
|
| 07/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
in XX/XX/2017, i sent {$1700.00} to my friend through cashapp and she never received it and that amount was cut from my account with XXXX XXXX XXXX. When i contacted XXXX XXXX XXXX, they filed a claim and the came out with a result that cashapp said they pay out the money that was lie. the recipient printed out her bank statement for six months including XXXX no such amount was found in her account. i tried to reach out to cashapp through email no one responded. and they do not have a number that you can talk to someone. This money was my hard earn money from my salary to take care of my family but just disappeard. will be very happy to see this people refund my money.
|
| 12/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
Unauthorized payments were made on my cashapp account. I was scammed and they got access to my cashapp and they sent large funds to two accounts. I delete the app and my account to stop them from hacking my accounts. I went through cashapp support chat and Ive called a ton of times to tell them to cancel those transactions. I tried on the XXXX and almost everyday since then but have had no luck. They asked for some information to prove my identity through the app and they said they cant do anything since the account was closed. I am trying to get that money refunded so I can pay off a debt to the bank and they are practically refusing to help me. I cant chat or call.
|
| 01/19/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I started in 2019 investing in bitcoin, also investing in stock on cash app, i also use cash app to direct deposit funds into it. i have my stimulus and school refund checks direct deposited into cash app and cash app has been mishandling my account. they also have offered no protection to my account or my money/ investments, the other day they allowed someone to scam me and lock me out of my cash app and take over my cash app my bitcoins, my stocks and over {$500.00} worth of cash they refuse to respond to me or fix this, they even refused to look into this please help me i believe this is an inside job i need help please my cash app account name/ cash tag is $ XXXX
|
| 01/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have a Cash App account and on XX/XX/XXXX, I noticed multiple unauthorized transactions were made from my account to XXXX XXXX ads in the amount of {$1100.00}. I am not a XXXX XXXX subscriber, and I tried to get help from Cash App to resolve this issue, but you can only reach them by email. I have made numerous attempts to resolve this issue, but no one is responding. Unfortunately, there is no way to contact Cash App via telephone to talk to a live contact support person.
.
i am upset because I need to pay my bills and I was let with only {$5.00} to my name in my account.
I just want the funds returned, so that I can transfer the funds to a more safe accoujnt.
|
| 12/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I opened a business account with XXXX and had my first point of sale in XX/XX/2020 for {$4200.00}. My account was and funds were suspended because of the sale amount. I was notified that my account was being suspended indefinitely and that my funds would be on hold and available in XXXX. I contacted XXXX support via their platform and have not received any response. I have attempted to contact them by, phone, email and chat but because of the platform and they've suspended my account I not provided a direct communication channel with support to get my funds transferred to my bank account. I have {$4200.00} being held hostage and Im not getting any response from XXXX.
|
| 11/10/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
XX/XX/XXXX. Opened a case. Vape company in XXXX scammed me with a defective product.
XX/XX/XXXX I inform cashapp there is not an option to dispute via services not as described. We banter back and forth.
XX/XX/XXXX : On Sat, XX/XX/2021 at XXXX XXXX, Cash Support XXXX wrote : Hi XXXX, This is XXXX, Thank you for your patience during our delay and I hope you're doing well and you've been staying safe during this time.
We will update you with the required information to open your claim within 10 business days.
After this I reached out multiple times starting XX/XX/XXXX and never received a response again. I believe they blocked me from opening a support ticket.
|
| 09/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
my cash app credit card didnt apply the discount it offers.
i made a couple purchases with my cash app credit card and applied a discount it offers when purchasing from different businesses. on both occassions the boost, or discount, was not applied. i tried to get my refund or boost from cash app but all they they did was send me an email with directions on how to use XXXX and that they could not longer help me and were closing the case. I have used the XXXX many times successfully and am aware of how it works. for some reason it didnt this time and i would like to refunded the discount it promoted.
the complaint made to cash app is referrenced ref : XXXX : ref
|
| 03/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
CASHAPP The issue is with cashapp customer care service. They dont have a direct line that I can talk to someone about my account so I sent an email to find out whats going on with my account why is it locked I have been using cash app for 2 years now so there shouldnt be a hold on my funds or a lock on my account. I sent my cashtag name and my full name phone number everything is listed on my account they refuse to take the block off my account. An is holding XXXX of my money for no apparent reason at all. I did the verifications an nothing is being done about the temporary block. This has. Never happen so I am seeking legal advice because I want to file a lawsuit.
|
| 03/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I am going to pursue legal action I have not received a response to this computer generated message I am trying to access my funds and when I link a new bank card and new bank account it says cant link and contact support. But when I contact support they tell me to link a new bank card and new bank but I assume theres a restriction on my account since its closed I am trying to retrieve my funds and I need my account and routing number linked to the XXXX XXXX account for this Cash App account so I dont continue to have this issue and I can stop ACH payments from coming to this account someone needs to really examine this!!!
My name is XXXX XXXX Cash tag $ XXXX XXXX
|
| 12/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My cash app was hacked at the time I used cash app for direct deposit of my paycheck, my email address was hacked thru my email thieves got my cash app I have attempted to resolve this issue without success. I keep asking for updates and each time I'm given a different generic response. On XX/XX/2020 {$1900.00} was spent on XX/XX/XXXX and withdrew, also {$90.00} was sent to someone with the name XXXX XXXX. I immediately contacted cash app support thru the only unreliable form of contact email. They responded with six questions which I answered. No one responded until XX/XX/XXXX only because I complained to the XX/XX/XXXX and the response was basically to scold me.
|
| 10/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/20 I was scammed out of {$200.00} on Cash App while trying to buy a sweet puppy. On XX/XX/20 I emailed CashApp about the scam and sent picture evidence and I told my bank about it for a chargeback on the fraud ( on XX/XX/20 and they did nothing about it and did not approve my chargeback refund from my bank. I do not understand how Cash App/ Square ( parent company ) is still in business if they have proof of a scam and still won't return peoples money when they request it via a bank, I do not feel protected as a consumer right now.
They basically said, oh well we can't help you and they did not refund my money when I requested a chargeback from my bank.
|
| 03/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX at XXXX I sold a XXXX XXXX XXXX to XXXX XXXX XXXX He paid me using cashapp in the amount of {$650.00}. XXXX XX/XX/XXXX XXXX XXXX used a chargeback on me for the amount {$650.00}. Cashapp allowed this person to get his money back and Cashapp took the money out of my Bank. This is clearing fraud by XXXX XXXX because I sold him the XXXX XXXX XXXX. This transaction was done at a police station which has video proof that was a legit transaction. The only information I got from cashapp is they do not deal in chargebacks. I clearly did not wrong and cashapp is aiding XXXX XXXX in commiting Fraud by giving him his money back and keep the product I sold him.
|
| 11/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
According to XXXX transactions data, on the dates of XX/XX/2020 ( {$1700.00} ) fraudulently withdrawn without authorization and XX/XX/2020 ( {$2000.00} ) fraudulently withdrawn without authorization. Complaints were filed and verified immediately thereafter with XXXX.XXXX via telephone by XXXX student/cardholder/claimant on or about XX/XX/2020. No complaint filed with police.
Thereafter XXXX student/account holder/claimant received newly issued XXXX XXXX on or about XX/XX/2020 ending in XXXX, however, said XXXX XXXX not showing on account.
That, and XXXX student/cardholder/ claimant continued his request for refund through XXXX XXXX and XXXX on XX/XX/2020.
|
| 12/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX bank just informed me that cash app resent my {$200.00} to a closed account with XXXX at XXXX PM on XX/XX/2021, after I just reported on XX/XX/2021 that I made a mistake. I no longer have an account with XXXX and I updated my new bank account information on XX/XX/2021. I am not understanding why you all will not allow XXXX to resend the {$200.00} back to my cash app account per policy. This is highly unprofessional, errant, and inconveniencing. I earned this money direct deposited into my account on XX/XX/2021 via cash app. It should not take several days to reimburse money from a closed account back to cash app. Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX
|
| 07/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have had an account with Cash App for years and never had an issue up until XXXX. They app unexpectedly closed my account stating I violated their policy which was never explained. In the process of closing my account, I have a cash balance of {$410.00} that has been paid to me by different people which has been withdrawn from their account. Cash App has blocked me from receiving these funds and will not allow me to access my funds. I have went through their verification process twice, I have contacted them via XXXX, In App Support and Emailing and have been receiving automative responses. Please help me receive my funds as this has been a disaster. Thank you
|
| 01/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I keep getting notices from cash app that my account has been locked I have deleted my account and notified customer service which you can only do by email and Im still receiving 100 plus emails an hour from them I really need you to do something about the notifications I am receiving from you.I have had 80 notifications in an hour, I have deleted my account and removed my email to no avail, this is absurd. I need something done immediately. I am contacting the chamber of commerce and any other official I can Monday morning and filing harassment charges Put a phone number on your site so people can get issues resolved, this isnt a way a business should be ran
|
| 06/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
on XX/XX/2020 @ XXXX my wife went to purchase an XXXX XXXXXXXX from a seller on offer up for {$300.00}. The seller told my wife she can pay through cash app and our order will be at our home within 1-3 days. We said ok! and asked for the tracking number. I say about 10 minutes went by and we noticed we have not received a tracking number.. so i requested my money back twice but the seller declined then deleted their account on offer up and blocked us on cash app.. we reached out to both cash app, offer up, and even our bank. Everyone said there's nothing they can do so our bank told us to contact your company to help resolve and hopefully recover our funds.
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2020 I initiated a transfer of {$9000.00} from my Cash App balance to my linked external bank account. The funds were never transferred and I was subsequently unable to access my Cash App account, having received notifications that my mobile number and email address had been unlinked. Upon contacting their support, I was only informed that my account had been closed. As per terms and conditions set forth by Cash App, the money transfer must be made. I have incurred substantial expenses as a result of their failure to complete the transfer in the timeframe specified. Screenshots showing my balance and transfer to my external account are attached.
|
| 10/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX at XXXX XXXX I was transferring funds to a company using Cashapp ( Square ) to a company for service performed. The cash app name provided was duplicated by someone and they received the funds instead. I immediately contacted cashapp and the person receiving the funds to have the funds returned to my debit card. The unintended recipient rejected my request to return the funds and cash app support declined to help return the pending funds back to my account. I have reached out to my financial institution as well with no help provided. I feel that the fraudulent act is not being investigated by cash app as they are unwilling to help with my case.
|
| 03/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XXXX stolen XX/XX/2020. Cash app acct was taken over ( cash tag/email/phone changed so i didn't know it was accesed and locked me out of account ) reported this a few days later when i realized the acct was empty. Cash app did nothing about unauthorized transactions, kept me out of account until it was too late to dispute charges. I can not get any details of transactions that would've enabled me to dispute thr charges eith the merchants. I lost about {$700.00} and information on parties responsible for fraudulent charges. I was let into my acct recently after they accepted my IRS stimulus checks and I posted many negative reviews and complaints online
|
| 04/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XXXX XXXX I sent a {$35.00} cash app transfer to the cashapp name $ XXXX expecting that my money was going to place a hold for a puppy they claimed to have been selling. I was then asked for an additional {$15.00} to buy the dog food and supplies which I then knew was a scam. I requested a refund from both cash app and the seller. I was blocked from sms and cash app from the seller. when I reached out to cash app they were of no assist and did nothing to help me recover my funds. cash app is known to be the highest place of people getting scammed because if someone is scammed cash app is of no help to replace the funds to the person who was scammed.
|
| 04/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/2020 I attempted to purchase something from XXXX XXXX via the mobile app and checked out using XXXX XXXX. When I authorized the payment I was presented with an error that the purchase failed and IMMEDIATELY got a notification that the {$350.00} was debited from my cashapp account. There is no order, there is no history of an order, no email confirmation, and XXXX XXXX has no record of the purchase. But I am missing my money. I called multiple XXXX XXXX representatives and none of them could help me and I was told to dispute it with my bank. Cash App has atrocious customer service and refuses dispute the charge. They pointed me back to XXXX XXXX.
|
| 12/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On XX/XX/XXXX I received a business debit card from square up with my name and address on it, when I called to report that this was a fraudulent account and that I never contacted them they said they would " start an investigation ''. When I asked they said that someone would have had to actively open a debit account in order to receive their card. I told them that this is identity theft then. I have since received a second business debit card from them now with the business name adjusted by one letter. I have not received an update on their " investigation '' nor do I believe they are actually doing anything to prevent further misuse of my identity.
|
| 03/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
On XX/XX/2021 my cash app cash card was charged {$100.00} at a XXXX store in XXXX, Ma. Oddly enough cash app failed to notify me of this charge and only this charge. I always receive and email within minutes of my card being used. Im not sure how XXXX authorized this charge because my husband has the card in his possession in Montana. There is no way anyone in Ma could have my physical card yet it was used for an in store purchase. XXXX has said they can not assist me. Cash app states I need to wait to see if they can assist me and cant explain why I wasnt notified of the charge immediately as I always am for charges. None of this makes any sense.
|
| 05/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX at XXXX, I sold a XXXX XXXX XXXX. He sent me a payment of {$1100.00} via the app CashApp. The transfer showed successful. After I walked back into my home and opened my phone to transfer the funds to my bank account, CashApp decided to cancel the transaction. Leaving the buyer with my money and laptop, which he happily decided to keep and run away with. I've confirmed with Cashapp that they're the ones who cancelled it. Their reason was to protect me, which they did the exact opposite of. I reached out to them and they recommend me solving this issue " outside of Cashapp ''. I filed a police report and am still fighting with cashapp.
|
| 08/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I deposited {$70.00} into my CashApp account from my XXXX XXXX XXXX account on XX/XX/XXXX at XXXX. I no longer needed the balance so I transferred the total balance back to my XXXX XXXX XXXX account on XX/XX/XXXX XXXX {$76.00}. I have contacted cashapp and they sent me on XX/XX/XXXX {$1.00} since the transaction wasnt instant. However the problem is and remains to be I have not received my {$76.00}. The customer service representative emailed back on XX/XX/XXXX with an incorrect deposit amount and transaction ID saying to contact XXXX XXXX XXXX. Im tired of going back and forth. I have yet to receive my deposit of {$76.00} to my XXXX account.
|
| 07/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On or about XX/XX/2020 I tried making a transfer from my cash app account to my XXXX XXXX. Cash app instantly locked my card for potential scam. I reached out to them several time and no one responded. I kept sending emails. Eventually they blocked my email address from emailing them. Then 2/3 days later they took all {$6600.00} out of my account and kicked me out of that same account forcing me to sign back to regain access of my money and account but I was only able to create a new name. They left me at a {$0.00} balance. And they still have refused to contact me back about how I can receive my money that was in my account. Please can you help?
|
| 07/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
A transaction in the amount of {$30.00} was sent to user ID $ XXXX on XX/XX/XXXX by mistake, wrong person.. The error occurred due to user ID appearing last, this person was sent money prior on XX/XX/XXXX and therefore the ID came up after amount selected. Also, the person has a similar name to person intended for. I requested a refund shortly after, it does not appear the person will refund as it has not been processed as of yet.. Since the person did not refund, appears to be a scammer, I have blocked the user ID. My Cashapp ID is $ XXXX. I request Cashapp refund the transaction as the transaction is in error and person appears to be a scammer.
|
| 03/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My phone was stolen on XX/XX/2021. The person that stole my phone transferred {$4800.00} from my Cash app account into another account under the name XXXX. I reported my phone stolen through XXXX XXXX, which is my phone carrier. I also filed a police report giving them all the information needed, including the person who stole my phone and money. I contacted Cash app and told them what happened and that I did not authorize those transactions. They responded by telling me that the money was transferred from a known device and they have no evidence that it was done fraudulently. I have tried to contact them numerous times and no one will help me.
|
| 07/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
My name is XXXX XXXX XXXX. I have opened an account with the Cash App using my XXXX app store. I opened my account with Cash app and was sent a debit card with my name etched on it ending in XXXX originally. I lost that card during move and received a second card ending XXXX. I receive my federal VA benefits on the XXXX in amount of XXXX and a state XXXX in amount of XXXX on the XXXX of each month. this month on the XXXX of the month Cash app took all money away and now i do not have access to any of it. I have been evicted from my home, i can not pay any of my bills and i am very upset. I need this figured out and my money to be returned asap
|
| 09/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to send money to another person
|
|
Web |
|
|
DEAR CONSUMER FINANCIAL PROTECTION BUREAU SO IM SUBMITTED WRITTEN ONLINE COMPLAINT I HAVE AGANIST BANK FINANCIAL COMPANY THAT ISSUES PREPAID VISA CARD TO CONSUMER SO NAME OF BANK ISSUES MY VISA CARD ISSUES XXXX XXXX DEBIT VISA CARD ACCOUNT CASH APP VISA CARD CUSTOMER SERVICES DEPARTMENT TELEPHONE NUMBER XXXX SO THE MAIN PROBLEM ISSUES IM HAVING WITH MY VISA CARD ACCOUNT THE BANK CLOSE MY VISA CARD ACCOUNT WITH OUT MY CONSENT OF KNOWLEDGE SO I HAVE SENT BUSINESS EMAIL ADDRESS BUSINESS RESPONSE THEY COULD NOT HELP ME BUSINESS REFUSE TO REOPEN MY VISA CARD ACCOUNT AGREEMENT I HAVE ON FILED WITH BANK CARD ISSUES BUSINESS EMAIL ADDRESS XXXX XXXX
|
| 06/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, at XXXX XXXX Cash App debited {$72.00} from my account in error. I have reached out to have my funds sent back and account unlocked and I have not received a response.
Initially, I was advised ( with a general response ) that the State of Michigan deposited Unemployment Funds in error. I have already confirmed the deposit to my cash app with the State of Michigan, on behalf of my husband who personally spoke with the State of Michigan.
I asked for Cash App to refund my {$72.00} and they have not done so.
It is wrongful, and discriminating to ASSUME that someones funds were wrongfully deposited without ANY documentation.
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
An unauthorized account was opened using Cash App in the name of our employee. The account was determined to be fraudulent. The account used the bank routing number for XXXXXXXX XXXX XXXXXXXX and account number XXXX. The email used was XXXX. This person used fraudulent emails and bank information to request that we deposit the employee 's payroll check into the account. The scammer was quite good and we did not realize it was fraudulent until we had transferred the paycheck on XX/XX/2021 and had {$1800.00} stolen.
It seems that criminals are using this Cash App and prepaid cards to steal money without having to show XXXX open the account.
|
| 06/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I spoke to XXXX and XXXX of XXXX in XXXX on Monday XX/XX/19 I updated them that I have heard back from cash app customer service via the email and square up Inc there's a corporate company via email and I'm in contact with them to try to resolve this fraudulent cash app usage cash app account and cash app transactions with this I am working like I said with XXXX from XXXX XXXX XXXX XXXX XXXX XXXX XXXX and also XXXX XXXX XXXX in XXXX Wisconsin and some colleagues of theirs at the XXXX convenience store in XXXX Wisconsin at XXXX convenience this investigation will go until further updates are provided I will provide them once they are ready.
|
| 09/02/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
|
|
i had a Cash App card had XXXX deposited someone tried taking out XXXX i was not aware of. Cash app locked my account on XX/XX/XXXX. i closed or old card got a new one they said everything would carry over, it did not happen. I after month and a half after sending at least 75 E-MAILS because they have no phone support a XXXX said they are working on it and four days ago a XXXX at cash app asked for all my info to merge accounts now they are not responding to me at all. i had to goto XXXX too get an actual response. i am in such a mess because of then holding my money what it seems like HOSTAGE and i see I'm not the only one. PLEASE HELP ME
|
| 02/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2020, cash app notified me my account was closed due to a violation of their terms of service. I have read their terms of service and did not violate them. My funds in my cash app account were frozen. I contacted customer support and was told that the decision was irreversible and permanent and they were using their discretion to lock my account for any further withdrawals or transfers. I dont understand how a financial institution can operate in this way. I have attempted to contact the company through multiple channels and have received canned responses with no additional information. I would like to regain access to MY funds.
|
| 12/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Made a transaction on a mistake to the wrong person. The company has refused to proved a refund are investigation request in violation of the Fair Credit Billing Act. Please consider this notice also as a : NOTICE FOR DEMAND OF ARBITRATION TO : Square, Inc. % Cash App, XXXX XXXX XXXX, XXXX XXXX, California XXXX ATTN : General Counsel To the company, although this is not a certified letter request this is sufficient due process notice of my intent to either seek arbitration are file a complaint in federal court are some other legal remedy if this issue can not be resolved. Thank you and have a great day.
Sincerely, XXXX XXXX XXXX XXXX
|
| 06/23/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem with direct deposit
|
|
Web |
|
|
Beginning on XX/XX/XXXX I attempted to use my cash app card at an atm. I was declined although I was able to send money to another cash app user. Every week I receive unemployment benefits Direct deposit to this cash app account this is the second week I have not received benefits. I can not enable the cash app card. I am not able to speak to anyone from cash app on this matter. It is frustrating because this is my income and I know due to the glitch in the system with the cash card not being g active this is the reason my XXXX Direct deposit isn't active. Cash app hasn't resolved this issue yet and still I haven't received my benefits
|
| 02/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I noticed a fraudulent transaction on my checking account associated with the Cash App app. After contacting my bank and closing my debit card I received an un-requested Cash App card in the mail in my name. I never opened a Cash App account so some one must have opened an account in my name and attempted to withdraw funds from my bank. My issue is that there is no way to contact this company to report the account as fraudulent unless I download their app and log into the account I never opened in the first place. I want to close this account asap before they use it to scam someone else in my name but there doesn't seem to be a way.
|
| 09/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
I made a purchase from a merchant, XXXX XXXX XXXX back on XX/XX/XXXX. The merchant never shipped my product and I have been trying to get a refund ever since! It is now XX/XX/XXXX and still no refund. The credit card processor Cash App closed the case and advised me to work with the merchant directly. The merchant is highly unprofessional and a thief! She admits to not shipping my product and claims to have issued s refund. The merchant is lying and did not issue my refund through the card network. I have contacted cash app numerous times and submitted proof of my interactions with this merchant. Cash app has not returned my money!
|
| 07/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I initially contacted XXXX XXXX on XX/XX/2021, after I learned that my tax return was sent to a Cash App account. I sent correspondence to XXXX XXXX and she told me that she would send the copy of the fraudulent check to the fraud department and they would freeze the funds until they heard from the IRS. On XX/XX/2021, I was told by a taxpayer advocate that the money was not returned from XXXX XXXX because there was {$2.00} in the account by the time the trace arrived.
I am asking you to investigate and reach out to both XXXX XXXX and Cash App. I am providing correspondence from both entities to assist with your search efforts.
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I purchased a food package for an inmate at our local jail. The commisary came out to a total of {$100.00} with 20 overnight express delivery included. The commisary provider said they could not take debit card payments only Cash App or cash at the actual facility. So I paid them CASH app a total of {$100.00}. The money was instantly taken but the package did not arrive as i paid for. By the time my friend was released the package still hadnt arrived to him. I tried numerous times to reach out to the contracted provider via email about 3 times then i tried to reach out to cash app and still to this day I have not received a refund.
|
| 12/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Well I have a stash account and I link it to my square cash app account I was locked out of my stash account and not told where my money is. On my cash app it say that they sent it but it never hit the card I have multiple complaints from refunds to Nothin is on the card. The bank it went to was XXXX XXXX the money came from stash capital. It total to XXXX dollars I have not seen a XXXX all the transactions are on the page. It says complete. I can't get any word or help I earned that money and now everyone is acting like there's no way to contact these people. The transaction range from XX/XX/XXXX to XX/XX/2020. XXXX dollars total
|
| 10/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Cash App, which is a product of the company Square , Inc., based out of XXXX XXXX, California.
As of right now, Cash App does not actually offer customer service via the telephone, only via email or through the app. Customer help phone number is impossible locate for this company. If you check within their App Number is not listed.
This opens a window for scam customer numbers listed online. Many Cash App customers are being mislead because they refuse to offer or list appropriate customer support. Scammers continue to appear as Cash App online and are stealing our money. We need Cash App to Step UP and do something about this!!!
|
| 08/02/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On Thursday XX/XX/2020 I made a payment via my card to a company that I've been making payments to every week since XXXX! I paid {$65.00} to XXXX of XXXX NY. The transaction was declined with more than enough money in my account and said it was declined for my protection. I contacted the bank via email at least times. Their is a number on the back of the card but they do not answer. Ive recieved a few emails back. Did not state where my money is or when it would returned to me. The 1st email stated that the money was returned to me on XX/XX/XXXX and that is not true. The money is not their still and I need my money back immediately
|
| 05/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I received a balance transferred to me using Cashapp. The balance can be cashed out immediately for an additional fee, transferred to your bank in 48 business hours or to a gift card. I chose to deposit to my bank, XXXX. I made the attempt on XX/XX/19, XX/XX/19, and toady XX/XX/19 using the free option. After being prompted to login to the XXXX account there is a notice of an error. I contacted the, via email on XX/XX/19 and have not received any response other than this bank has problems something like that. No resolution after making initial contact w/ them.
I am not interested in paying to transfer or gift card.
Please help.
|
| 01/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
My bag was stolen, which had my debit card and phone. When I tried to tell them, they asked for the card numbers to verify. Since the card was stolen, I couldn't provide them. Their support wouldn't even speak to me for weeks, then I made a CFPB complaint and they finally spoke to me. They said because they couldn't verify the account I was not entitled to the money. They said if I made a new account I could transfer everything from the old account. I did this and they still didn't transfer the money. Now they're saying it is a security issue, they will not give me the money, and due to their terms of service the matter is closed.
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Cash App is encouraging fraud. On XXXX XXXX I paid XXXX XXXX for weed. The original amount was {$40.00} but due to Cash App fees I ended up having to pay {$41.00}. When it was time to deliver what I had paid for, XXXX XXXX stopped responding to my texts. I then requested a refund of which he declined. When that happened I then filed a complaint with Cash App. The App took me around in circles ( in writing ), refusing me to file a complaint. This is encouraging fraudulent behavior on the App. I would like the refund of the amount paid to XXXX XXXX as I did not receive the goods. Attached is the reference number : ref : XXXX : ref
|
| 12/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX, Cash transfers from an unknown CashApp account were attempted using my XXXX. I am notified of every transaction immediately, so I was able to call XXXX within 5 minutes, from XXXX where I was when this happened, to block the transactions. One was in the amount of {$300.00} and the other for {$600.00}.
I checked my personal account and did not see these transactions, but somehow the XXXX linked to my account was used by another CashApp account holder. When I called, CashApp walked me through securing my account but was not able to confirm being able to remove my card from other accounts and closing those accounts.
|
| 06/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I got a cash app card sent to me in the mail. It has my name, CVV number, 16 digit account number and expiration date.
I did not ask for or apply for this card.
Cash app is a subsidiary of Square. There is literally no way to reach anyone at Square unless you are an account holder, which I am not.
My report is in regard to the card, but also that Square has no way to contact a human. I can not even email them. How can they be in business as a financial institution with no way to communicate with them in cases like this?
Square should be required to have a hotline or clearly labeled email for fraud support OR BE SHUT DOWN.
|
| 06/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My account was unnecessarily locked on XX/XX/XXXX in my CashApp account ( appears to be a DBA of Squarem Inc. When you request it to be unlocked it states the turn around time is about 24 hours. It's been a week and still no unlocked or a response. I have sent DOZENS of email. Only one time did a get a response one that asked me to answer some questions, i did that, and still nothing back after that. I have also tried calling, emailing, messaging in XXXX & XXXX & XXXX all with no response. I spend HOURS last week trying to get this resolved. I have over {$700.00} in my Cashapp i need to pay bills with. I need my account unlocked
|
| 07/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 my cashapp account was frozen due to " unusual activity ''. This happened just as I tried to send some money to another user. I immediately emailed support to have my account unlocked and have emailed daily since then it is now the XXXX of XXXX and no response. I also attempted to call the cashapp customer service number but can not contact a real person at that number. The automated message just directs me to send an email through the app which is what I have done daily since it was locked. My account has just over 2,000 dollars In it and it is vital to my financial wellbeing that I am able to access these funds.
|
| 01/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX, my daughter transferred money to me via the CashApp. The money was never deposited into my account. I contacted the company via their cashsupport email address on XX/XX/XXXX and XX/XX/XXXX. As of XX/XX/XXXX, they have not replied to any of my emails and the money was never deposited into my account. I'm will to disclosed my bank statement as proof.
The money was transferred on XX/XX/XXXX @ XXXX. The identifier is XXXX.
The money was transferred from $ XXXX and was supposed to go to $ XXXX. The transaction is showing up in the app, but the money never went to my account. Even after trying to do the 'cash out '.
|
| 12/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
I contacted my card issuer ( CashApp ) XX/XX/21 to dispute some transactions. I contacted all merchants of each transaction was previously. Unfortunately, refunds where not processed by the merchants or Cashapp. I had no choice but to file disputes for these transactions. Cash App representatives did respond to my requests. The responded via email asking me to provide details and as shown on screen shots here. I was quick to respond providing the details. I also provided supporting documentation I received from the merchants.
Cash App has continued to ignore my requests and not help me.
I will attach supporting documentation
|
| 12/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/24 Cash App text me alarming me someone had hacked my account and I replied fraud.The following morning on the XXXX my brother who sends me the same amount every month paid his rent and within seconds before I transferred the funds to my bank account the hacker withdrew my funds.They also attempted to hack my my credit card and debit card attached to my account.However my back immediately realized it was fraud and blocked my cards and refunded my money! CASH APP has taken no responsibility and have been of no assistance resolving this matter.I will be more than happy to provide any additional information upon request.
|
| 04/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I believe my Cash App account was hacked because all of my personal information is constantly being removed and whenever I put my number theres another number on there I do not know. Also, there are requests coming from people that I do not know that are asking me for money that I do not have. I have even wrote down the number and email address that was seen on my account and email as well. The email address that was seen on the account was XXXX and the number seen was ( XXXX ) XXXX. I had even went so far to reporting my card stolen in order to get a new one that would come with new routing number and account number as well.
|
| 06/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Monday, XX/XX/2019, our car was burglarized and multiple credit cards stolen ( in XXXX, CA ). Those cards were then used fraudulently ( between XXXX XXXX - XXXX ).
The most significant fraudulent charges came through a Square Reader - all using a different credit card by a company called " XXXX XXXX XXXX '' - for even amounts of {$500.00}, {$1000.00}, and another {$1000.00} through three separate transactions on different cards.
Our credit card companies are making us whole ; however, it is apparent that using different credit cards by one Square Reader is a pattern that won't be detected by one credit card company.
|
| 08/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Unauthorized transactions on my cash app card. I had two weeks wages taken from my card around {$400.00}. At least 13 transactions came from a XXXX in New York. In all I had 16 unauthorized transactions that drained my card. The dates that this happened ranged from XX/XX/2021 to XX/XX/2021. First I called the merchants. They said I need to call Cash app. I called Cash app reported all the unauthorized transactions and they said sure you might get your money back in 45 days. I also filed a police report with my local sheriff 's office they said because these transactions were in New York they couldn't do anything about it.
|
| 06/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
For several months, I have been expecting to get my money back from Cashapp a Squareup company. I have messaged their support team NUMEROUS times for help. They are holding {$310.00} hostage in an account they closed stating we violated terms of service since we filed a chargeback for transactions that cashapp allowed unverified users to scam numerous members for thousands of dollars in order to aquire fees as income. We were punished with the loss of our account even after the charge backs were awarded in their favor due to the terms of service agreement that they DONT verify any member in accordance with the Patriot Act.
|
| 05/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
I received a cash app visa debit card in the mail. I don't have a cash app account and have never used the cash app service before. I believe that someone has opened an account fraudulently in my name. I have attempted to reach out to Cash App dozens of times to resolve this issue. They basically have no customer support network. The attempt to redirect people to logging into their app for customer service, which i can not do because i do not have an account. When trying to call their number, it just says they will call me back and it hangs up on me. They haven't called me back and I am unable to get in contact with them.
|
| 04/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX {$500.00} was sent on cash app, when I noticed what was going on I then sent a cancellation request and I also sent an email that cash app letting them know what had happened. I have sent every documents they have asked for repeatedly!! I don't get an answer at all!! All they keep doing is sending me an email asking for all the information and once I send it all I then get an email asking if I could rate how my experience went with such agent that has emailed me!??! I am also going through identity theft! I have written cash app more than 10times and this yet to this day has not been settled.. please help me
|
| 12/31/2021 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
|
|
Web |
|
|
I hope I choose the right category for this matter but I posted something on XXXX XXXX and this guy said he wanted to buy it but he would pay me on cash app. I gave him my cash app and he never sent me a penny but he said that he had to pay a extra XXXX $ on top of the XXXX $ He was paying for the product. So he made a fake cashapp email telling me that I needed to buy 2 gift cards from me 1 steam and the other one could be anything both with XXXX $ on them. At this point I knew the scam I have his email and number is XXXX if anyone has this told to them DO NOT TRUST IT make sure your getting texted by a a company email.
|
| 04/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I have a debit Visa card from Cash App. In the app, I can add a promotional " boost '' to the card for getting 10 % back on purchases made at specific stores. I selected such as boost for XXXX and made a purchase of a gift card at that online store, but did not receive my boost. When I inquired about this, I was advised that buying a gift card was excluded from boosts. However, nowhere on Cash App 's app or site do they explain this. I've repeatedly asked their customer support to show me an app screen or web page that explains this exclusion, and they have not been willing to do so. I believe such a page does not exist.
|
| 10/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XXXX Cash App XXXX Funds of XXXX no longer exists, nor my account? Repeatedly sent email notifications on situation. Was told to open new account so they could link both accounts as long as I have all information needed. Did that and second account was also closed, whom and why I don't know? Tried for third time I've submitted my documents and information needed for them to link and resolve this matter. Was told to send it threw the app link support. Witch omg I am not going threw this again. In witch I did anyways. It's been since XXXX and still have not received or heard from anyone from the Cash App about my money!!!!
|
| 07/25/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I am contacting about cash app. This company has allowed someone who is not the cardholder to connect my card to their account and drain my account of all my funds. There is no number to contact them to look into the matter. The person made over 6 unauthorized charges on my debit card and was able to get away with XXXX in cash. I have filed a police report and am waiting g to hear back from the police. Cash app policies are a big security breach. My cash app wasnt hacked but my card was stolen. Yet cash app has no security feature that prevent anyone who steals anothers card information from draining their bank accounts.
|
| 06/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX Fl XXXX Account No. : XXXX XXXX XXXX XXXX Disputed Amount : {$75.00} Specific Transaction : XXXX XXXX XXXX Posting Date : XX/XX/2020 Card Ending XXXX XXXX XXXX, ( Authorized user-my mom ) She didn't authorize this transaction. This Transaction is fraud. It was taken via Cash App. The cash app account has been closed. We also communicated with Cash App and they advised us to contact the Credit Card Company for further assistance. Please reverse this item and charge it back to Square ( Cash App ). I dont know this person and I never sent money from my credit card to cash app.
|
| 09/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
{$5500.00} was hacked out of my XXXX XXXX XXXX account through cashapp on XX/XX/19 at around XXXX. I had {$47.00} dollars on my cashapp account and that was sent to my bank than they withdrew {$3000.00} dollars and then another {$2500.00}. They used these funds to purchase XXXX and then sold the XXXX the very next day. They then sent the funds to a XXXX XXXX XXXX XXXX account. I contacted cashapp multiple times and have yet to receive a response. I filed claims with my bank and they do not believe me. I have but no choice but to submit a claim here. If any additional information is needed please feel free to contact me.
|
| 07/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XXXX XXXX- XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX. All these transactions occurred on the same date XX/XX/XXXX. I contacted Cashapp several times through their app and they refused to refund the money that was taken from both of my accounts due to the scam. I contacted XXXX regarding both of my checking accounts that were connected to my XXXX cashapp accounts and they refused to refund the money that was stolen due to the scam. I was told since they were my accounts and I've done transactions in the past they denied my request despite how I told them the process that the scammer used to get into my accounts.
|
| 03/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was called from what I thought was my tax preparer stating my refund is pending and they were waiting on a payment and to sent it through cash app. XX/XX/XXXX When I sent the {$850.00} to the recipient.i called my tax preparer to see if she received my payment and my tax preparer stating she never received the funds. Tried to refund the money by cash app from the person who received it and they wont return my funds, they have declined my request and I contacted my XXXX XXXX and they have declined my request on XX/XX/XXXX. Cash app stated they would retrieve my funds but I can not contact a live person to speak with.
|
| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I sent two payments through cashapp to someone who was supposed to repair and upgrade a computer for me to start working. He never did any of the work or upgrade and refused to issue a refund on either payment. Both payments totaled {$500.00} and it put me far behind on bills and also made me lose a job opportunity. I have spoke with cashapp several times about it and was told there was nothing they could do or were going to Do to help me and I was basically going to have to take the loss. I tried disputing the charges with my bank with no luck their either. Cashapp let a man steal XXXX $ from me and get away with it.
|
| 03/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Cash app took my stimulus and put it into a Bitcoin account. Because i contacted then via cash app cash support. Someone called me i followed his instructions and i haveca video i would love to send but its not letting me because you can see this huy operate my mother 's phone by themselves and clearly see him take my XXXX $ stimulus check and put it into Bitcoin. Alse watch him remove my moms information off her cash app account then tell her not to get on it until he calls the next dayband were still dealing with this XXXX. Ive senf there support emails after email no reply i hop yall can get my stimulus check back
|
| 04/28/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received a Visa cash card in the mail on XXXX. I never requested this card. I do not use square or the cash app. The envelope it came in is addressed to me but the address is not correct. Top right corner of the card has $ XXXX which is unfamiliar to me and has my name on the back of the card. No contact info came with the card to call for customer assistance. XXXX company, unable to reach anyone via phone. Instructed to access app for assistance but I do not have an account nor wish to open one. Of course I am not activating this card but want to make sure my credit and identity is not compromised with this card.
|
| 08/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was using the cashapp to receive money from a guy that I sold a phone too. The guy sent the money and the Cashapp was supposedly holding it for 48 hours to make sure I sent it. I had to send a photo of the tracking information. I never received my money and was told by email through the cashapp that he the buyer was to send another payment of {$500.00} to be able to release my money and he did. But then they wanted me to go buy 5 {$100.00} XXXX XXXX cards and scratch of the back of them and send a photo to them. I didn't as I believe this is a scam and I went and stop the photo through usps to be returned to me.
|
| 08/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have a Cash App '' account I had noticed multiple unauthorized charges, as soon as I became aware of these charges I contacted cash app to dispute that unauthorized charges and canceled my current card and ordered a new card with new number. I also contacted the unauthorized merchant " XXXX XXXX '' in a attempt to resolve the issue with them directly with no resolve. Upon receiving my new card an account number. I received more unauthorized charges from the same merchant. I once again contacted cash app dispute the charges still with no resolve from either parties and still have not been credited or refunded.
|
| 10/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On Wednesday XX/XX/XXXX I transferred money between my two Cash App accounts. I tried to access my secondary account but it made me create a new username for the account instead of letting me in. I have contacted support on every form of social media and emailed multiple times.Ci have received no reply beyond an automated message telling me I will be helped soon. Hoardes of people across social media are having the same problem and they have not responded for over 10 days to anyone. Cash app is blatantly stealing and not returning thousands of dollars from its clientele using this trick and needs to be stopped.
|
| 08/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have used the cash app by Square for 4 years to send and receive payments from my roommate. Out of the blue the past couple of months every single payment that I send to my roommate I am given the message that it could not be completed for my protection. My roommate can turn around and send me a payment and it will auto accept and deposit into my account.
Everytime I ask Square through their support I am told that it is for my protection and the money will be returned to my account after 3 days and to use another service to finish the transaction. They don't say why or how its for my protection it just is.
|
| 01/11/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2021, Cashapp approved an unauthorized transaction from XXXX in the amount of {$170.00} which caused my account to be overdrawn 170.00.
This is a pre-paid card and if the funds are not available in the account, the transactions do not get approved. I still do not know how the exception for the XXXX transaction was approved when the balance on the account was less than {$1.00}.
I raised a complaint for an authorized transaction and this has taken more than 15 days to process and not only that Cashapp has failed to regulation E by not giving a temporary credit until the investigation is completed.
|
| 12/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
My Cashapp account was closed due to something that was not disclosed. I have been trying to get ahold of support all day. The only sketchy thing that happened was two days ago when I put an order for one share of XXXX XXXX but cashapp crashed and ordered two without my approval. I depend on this account for my investments and was a week away from opening a buisness account with square for my freelancing work in which I also depend on cashapp for besides XXXX. I need this account for my day to day life. Today has been XXXX because of this. I have almost XXXX in that account and I cant do anything about it.
|
| 01/16/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/XXXX Square Capital LLC conducted a hard inquiry against my credit history via XXXX. I have no business, nor ever had business, with Square Capital LLC and immediately notified Square Capital LLC on XX/XX/XXXX requesting details regarding their hard inquiry. They would not provide any details regarding the inquiry. I opened a case with them for details on the query against my credit history and indicated it could be fraud. Despite XXXX ( XXXX ) follow-up emails and phone calls to Square Capital LLC no onXXXX will provide me any details nor will they remove the hard inquiry from my credit history.
|
| 08/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I sold an item via XXXX. Money was sent via CashApp. Received notification that funds would be available on XX/XX/XXXX. XX/XX/XXXX funds were not available. Reached back out to the individuals about payament. Contacted the financial institution and was told there was nothing that could be done. I filed a civil lawsuit against the individual regarding my money. The judge told me it was nothing that she could do. She could not rule in my favor because the individuals showed were it was paid out. I showed the Judge where the money was never deposited into my account. Was told then to reach back out to XXXX.
|
| 08/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was introduced to a group through XXXX messaging app. There was an investment opportunity in which i later found out was a pyramid scheme. I sent a total of XXXX to the cashapp accounts below. I contacted cashapp and they stated that there was nothing they can do regarding the situation. I explained to them that it was a scam going on and still stated that they could not help me.
XXXX XXXX XXXX {$500.00} removed from bank linked to cashapp account XXXX XXXX XXXX {$500.00} I have requested a refund from both parties in which XXXX declined and I am still waiting for XXXX response.
please help me.
|
| 05/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Somebody created a " Cash App '' account in my name using my credit card information. On XX/XX/XXXX, this criminal sent themselves {$2200.00} from my bank account. I have contacted XXXX XXXX, who is doing an investigation. I have attempted to contact Cash App, which does not have a phone number. In order to email them, you have to have an account. I had to create an account to contact them. I asked them to do an investigation and gave them all my information. After waiting 3 days, they sent me an email today stating some irrelevant information about how to dispute if I didn't receive goods or services.
|
| 03/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Square merchant services XX/XX/2020 $ XXXX- They closed my merchant account for no reason. This is the 3rd time this happened with them. My transactions are legitimate. My customer even called her credit card company to be sure I would be paid. Square requested more verification from me, and I provided everything. They still closed my account and holding my funds with no customer service to speak with. This is the BIGGEST scam company on the world!!! I really think they saw my ID and saw Im a XXXX man with dreadlocks and keep closing my account without reason. They dont provide not one reason at all!!!
|
| 08/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX, XXXX my phone was stolen and the theft sent all my money " XXXX '' dollars too themselves. I emailed cash app before the transaction took place to make them aware of the situation and they failed to stop the incident and then refused to refund me my money after we sent email after email to each other for months i told them i have XXXX young children and i was out of wrk do to the pandemic and they did not care at all .... I was very disappointed and felt as if they were aiding the crook i knew her name and everything gave them all the information they needed and they blew me and my family off
|
| 04/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent someone claiming to sell puppies a deposit of {$300.00} via cashapp. The deal fell through and the person/business said they would refund my money via cashapp. I sent a request to refund my money and they never did. I reported this to cashapp via their support process which doesn't allow you to speak to someone verbally or via email. No one contacted me from cashapp. I did recieve an email stating they will work on it and i should get a response in a few days. A few days past and i received an email stating it was resolved but no one was contacted or no request for supporting documents nothing!
|
| 10/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
I was forced to send money {$170.00} via cash app on XX/XX/2021 for a payment of massage services. After a couple hours, I realized I sent to the wrong person and I send an email to this person but he would not respond to me. So, I contacted Cash App and they say they would investigate further. After three days, they closed my case and they said the best solution is to contact the person directly. I have not received a message back with these person so nobody including Cash App could not help me. I have all the details for the person below : XXXX XXXX and his email : XXXX Cash App account : XXXX XXXX
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I was paid {$4000.00} by my sister. The payment automatically went to an old account. In order to access the account cashapp is requesting the security code of a debit card that I no longer have. I have contacted them multiple times to try to obtain access to the account.
Their response has been to send me an email asking for certain account information. I have received the email 4 times from four different bots but have still not had my account issue resolved. I have attempted to speak to an actual person 4 times, but they continuously point you back to the emails which do not give you a response.
|
| 09/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX XXXX XXXX at XXXX XXXX I made a transaction when I tried to make another one transaction it would not let me.However, I am new Cash app customer, so I called Cash app services for help, so I thought were help.While I was talking to customer services I notice they were sending my money to people I don't know on my phone. I can literally see them transfering money to accounts. I was asking them what are you doing they said fixing the problem. On the flip side, they were stealing my money.They took XXXX XXXX and XXXX XXXX dollars from my account.Can you please help me to retrieve my money back.
|
| 07/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I requested a refund in the amount of {$30.00} from user ID $ XXXX on XXXX, the user was sent funds in error, not intended for this person. The person has not replied, seems to be a scammer of some sort. A prior complaint was sent in regard to this issue, Cashapp replied by sending their terms and conditions, did not address issue pertaining to this error and scammer.. I do not send money to person ( s ) unintended for, it seems Cashapp will not step in, assist me in anyway. Providing their terms and conditions does address complaint, failing to take any action, additional complaints will be filed.
|
| 02/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
Older American |
|
I received an unsolicited XXXX Debit card from CASH APP. Someone used my identity and information to open the account. My complaint is in regards to how difficult it was to contact CASH APP and get them to close the account. It took me 5 days, 15 phone calls an email and finally a XXXX message to finally get someone to help me and close the account. CASH APP is very difficult to reach. When an individual is experiencing identity theft the financial institutions involved must be easy to contact and quick to react. CASH APP is none of these things. I would not trust CASH APP with any of my finances.
|
| 08/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
11 taxpayers paid their tax returns preparation fee through CashApp for a total of $XXXX that I never received. When I noticed I make inquiries through App and received a message that my account was closed for violating the terms. The specific violation was not given to me. Never the less, I followed the instructions to cash my stored balance and it never worked by using a bank account I did not use before; but the message was that the new account was unable to be linked.I sent a letter to the company below in XXXX and I have not received any answer Cash AppXXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
|
| 06/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Hello Im a fellow user of the app called cashapp. Recently Ive trusted cashapp in sending my stimulus payments to my cashapp using my account and routing number. They money was funded to my account, and now cashapp is saying my account is locked due to suspicious activity which is the activity of me trying to send out the money to friends I personally know. Is been over 24 hours and my account is still locked. I dont know what to do anymore and this is very unjust. Please help me I have no money to my name and need this money dealrly please call me at ( XXXX ) XXXX if anything leave a voicemail
|
| 12/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2021 {$800.00} was sent to my CashApp account.
When I attempted to log in I was unable to access the account. After speaking with customer service they advised me to set up a new account and then they would be able to assist.
Using the same phone number I created a new account. However, I still can not access the funds from the original account and customer service will not respond.
There are now two accounts set up with the same phone number, one of which has {$800.00} I can not access.
I am unable to speak to an actual person as they will only respond via an automated chat.
|
| 12/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
This occurred between the dates of XX/XX/XXXX to the XX/XX/XXXX. I was purchasing a XXXX XXXX bundle off the XXXX app through a user called XXXX. His profile was of the XXXX football team helmet. Claimed to be a hardworking father of XXXX. Location was in XXXX. Claimed to be in Ohio for the holiday.
Offered to ship the item to me after I put down a deposit incase I stiffed them. Claimed they would mark the item as sold if I did so.
They blocked me as soon as they received the money.
The app was buggy after the first deposit, unable to send or recieve messages. Then it said I was blocked.
|
| 04/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Transaction Details From : Cash App ( Square Inc. ) To : XXXX XXXX Date : XX/XX/2021 Amount : XXXX Location : XXXX, MN Since I was moving out of US, I had put a freeze on my Debit card, which caused the transaction to be declined from XXXX XXXX.
The money was expected to be returned to my cash app or at least allow me to retry the transaction. However the amount is stuck at Pending state, so I can not use it.
I tried reaching out to Cash app support which is non-existent outside US. Their XXXX support declined to provide any help or contact details like email/phone to release this money.
|
| 06/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
XX/XX/2021 to XX/XX/2021 I have multiple screen shots and bank statements that prove cash app or square inc took XXXX from my account over a month time frame.. which XXXX is unaccounted for according to their statements and my transactions. I have repeatedly tried to get ahold of someone since XX/XX/2021. I haven't had a response or even got to talk to someone. This isn't fair im going to school getting my bachelors in XXXX. I graduate next year I work hard for my money and don't bother anyone.. they shouldn't be allowed to take our money ... transactions to statements still doesn't add up.
|
| 04/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
on XX/XX/2021 my card was charged {$33.00} from XXXX in XXXX NY. This represented my entire balance on the card.
2 other charges were rejected due to lack of funds. {$.00} for a store in XXXX Colorado and XXXX for XXXX in XXXX AZ on the same day.
Obviously my credit card number got compromised.
Cash App compnay will not issue provisional credit as provided for in the terms of service for using the VISA card service.
They say it could take up to 55 days or resolution and it may not end favorably for me. Again, VISA protections indicate we as consumers are safe from fraudulent charges.
|
| 07/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app has continued to fall short of providing any type of resolution to my problem. For over a year, I used a single account with cash app. One that I even have the account and routing number that cash app provided me with at the time. This account was compromised and I can no longer access this account. Since then there have been multiple transactions from online vendors that were refunded successfully ( verified with multiple vendors ) more than several attempts to contact a live agent at cash app. Ive reached out to XXXX XXXX XXXX and square and they all advise me to contact cash app
|
| 06/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I had did a transaction on cash app for {$270.00} to receive a product on XX/XX/XXXX. I never received my product I contacted Cash app they told me to go through my bank I went through my bank they gave me a provisional credit then took it away in which caused a lot of fees in my account due to the merchant stating I need to fight the transaction with them directly and from that point I have been doing so and to no avail they will not contact me back nor acknowledge my emails for help. Before I go and file a suit against the company and the person I just want my money out back in my account
|
| 08/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received a cash app debit card in the mail on XX/XX/14 but I do not have a cash app account so know it is fraud. I called what I believe is their customer service but many sites say they do not have customer service # so not sure if the # and callback I received is another part of scam. The # is XXXX. The only info I gave them was my email, they did email me mins later and asked for a lot more info to investigate the fraud but that could be part of scam as well so I am just not responding. I just wanted account closed. I did shred card. The email is from XXXX but afraid more of the scam.
|
| 08/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I received a direct deposit of {$450.00} on XX/XX/XXXX I tried to send money out my account was locked I received an email saying that I should regain access within 24 hours this was the last response I got from cash app support. At this point I have emailed them and direct message cash up support on XXXX and emailed their support team through the app as well and have not gotten a response at all I've had people try and scam me but no one from cash app officially has emailed me back my money is still there I just can not use it this is all of my paycheck from my previous job
|
| 08/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, my friend sent me {$400.00} ( of which {$6.00} were fees ) over Square Cash I had the immediate debit card transfer turned on, and the funds transferred over to my XXXX XXXX debit card. However, I had closed down the bank account ( and debit card ) a few days prior.
XXXX XXXX said that they did not receive the funds Square Cash said that they confirmed with the payment processor that the funds were successfully sent to XXXX XXXX I am now in a predicament because my {$390.00} has essentially disappeared in thin air. Neither party is claiming responsibility for this issue.
|
| 03/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
In XXXX of 2020, I had four discrete Cash App transactions where funds for the transactions were both debited from my Cash App cash balance and also from my linked checking account # XXXX at XXXX XXXX. Transactions as follows : XX/XX/XXXX XXXX XXXX {$7.00} XX/XX/XXXX XXXX XXXX {$100.00} XX/XX/XXXX ATM {$25.00} XX/XX/XXXX XXXX XXXX {$50.00} Total {$180.00} I paid twice ( XXXX +XXXX = XXXX ) the payees received payment once ( XXXX ). leaving Cash App with ( XXXX -XXXX = XXXX ) as surplus which should be refunded to my Cash App cash balance as I no longer have the linked XXXX XXXX checking.
|
| 11/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
This is a prepaid card. Square has an obligation to follow state, federal, and visa/mastercard rules and not stall for 10 days to process a disputed transaction.
Further, the same restaurant merchant where the disputed transaction has been initiated has a duplicate pending transaction which has removed funds from the account for 8 days and still counting as of this filing : XX/XX/XXXXXX/XX/XXXX thoughXX/XX/XXXXXX/XX/XXXX.
Note : The support representative uses more abusive stall tactics by ask for an email address, when there is already a dedicated secure square email on file : XXXX.
|
| 09/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Someone hacked my CashApp account and made two unauthorized transactions of {$1400.00} and {$1400.00} respectively. I have reported this to the XXXX XXXX the same evening I noticed it occurring.
XX/XX/19 around XXXX XXXX - {$1400.00} XX/XX/19 around XXXX XXXX - {$1400.00} I contacted the bank and asked them could they stop the pending charges since it had just happened. They said no but to call them first thing in the morning to begin the dispute. I require either a fingerprint or PIN to access this account and somehow they were able to get Cashapp to change the PIN or they guessed it.
|
| 10/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had XXXX on my cashapp they changed the banking routing number wiithout my consent and it doesnt let me change it to mine which is was before. Invalid card to cash out it says and no consumer customer support number and the email they never actually resolve the issue tell you stuff you already tried.. .. I had on my account and closed my account down. My name is XXXX XXXX on it. I tried sending the XXXX back to my cousin and it wouldnt let me refund it like usual. They cant steal peoples money like tht. I was using the app for almost 2 years no problems until about 3 or 4 months ago
|
| 03/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was sent some money on 2 different occasions abd was told in order to receive the money i have to send {$200.00} XXXX for security verification then send another {$200.00} XXXX for another kind of fee. And then another {$200.00} and I'll vet my money which i never did receive and then yesterday i was supposed to be receiving another transaction and i sent some more money only to hear i need to send another {$50.00} for bank fee What is up with that and i also was told that i will get all that money reimbursed back to me XXXX haven't received any of the money that was promised to me
|
| 08/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I used the company cash app to pay for a pay of shoes from an online retailer the retailer stopped responding to me & blocked me and so I requested a Payment cancellation/refund via cash app this has been going on since XXXX, it was obviously a scam but cash app collects certain information such as email / bank card info and phone number in order to use the service I have made them aware of the fraudulent transaction and provided evidence they will do nothing they are allowing scammers to use their service with no consequence or accountability and therefore are complicit in the fraud
|
| 12/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have never had the CashApp or any Square Apps products or services. I have never given them my information or transferred nor received money from these services.
On XX/XX/2019 my debit account with XXXX XXXX was charged {$400.00} to CashApp with my name in the subject line of the withdrawal details. I have alerted my bank to the fraud and reached out all ways possible to CashApp and Square.
CashApp does not offer customer service to none members and Square has told me to contact CashApp. I want to make sure there is not an account in my name being used fraudulently.
Thank you.
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I already informed cash apps that im a victim of Identity theft and I want to close my account to them. Ftc /fbi /police department informed me to close all my savings and checking and anything that involved with the love scammed I had. I got 1099B from Irs sales that im not involved. Up to now since XX/XX/2021, Cash apps is giving me hard time closing my accounts with them. I already give then ftc info but still now my account still open and the 1099B sales dont know what to do, I informed Irs for fraud transactions with this from cash apps.even XXXX charging me which i disputed.
|
| 11/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was offered a job and the company sent me a check to deposit in my bank account. The next day, I was coax to send part of the money through Cash App to a vendor that would supposedly buy the software I would need for the accounting job I was offered. After sending the money as directed, my cousin that I was in contact with told me it might be a scam! I tried reaching Cash App to alert them but there was no customer care phone number to contact. I notified my bank and was advised to contact Cash App which I did through email because there is no customer care phone number to call.
|
| 11/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
|
|
Web |
|
|
I received an Unearned Income Letter from The Department of Health and Human Services saying that I own stocks. I don't recognize the amounts, and when I searched the address nothing shows up. The amounts are also very odd, like one is for XXXX dollars lol.
They are all from the same company address, yet each have different account numbers.
Reached out to the company, SQUARE INC, they say they don't know either.
Emailed ; called, and tweeted the IRS a lot, no response lol. Contacted Social Security since I'm low income, they said to contact you because it sounded like fraud.
|
| 09/05/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My name is XXXX XXXX and I am a square user.
I recently started Processing payment with square and I have over {$14000.00} in my square account from customers.
But my issue is that when I click on " Balance '', it shows that I have {$0.00} and it says that my account is under review. The issue is that this review is still there and is taking a long time and I'm worried that square has stolen my funds.
I making this complaint because I want square to tell me exactly when they will allow me to withdraw my funds The email address associated with my square account is XXXX XXXX
|
| 07/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I accepted credit card payments through Square and they deposited the net proceeds into my bank account. I do business in XXXX XXXX, FL. Without my authorization, they issued a digital account and authorized fraudulent charges is another city. They mailed a physical card to another city, XXXX, Texas. I discovered the fraud when they did not deposit two transactions into my business checking account from : XX/XX/21 {$60.00} gross XX/XX/21 {$220.00} gross I have contacted them five times without response. They say that they stopped the physical card and closed the virtual account.
|
| 07/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Im using cash app which is run by square inc . The account was locked because of a transfer to myself an account to account transaction. Its been locked since XX/XX/XXXX I believe I completed every step required all for no reply. The support means of contact was placed to make sure you dont get any help. Its a pandemic my moneys needed for rent, medicine as my XXXXyr old has XXXX and this is all my money in this account. Please help they are not replying and its almost like a major scam check the XXXX website and did a complaint there. Apparently this is a tactic they use Help.
|
| 05/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I was suddenly unable to make any transactions on CashApp, but I could send money to other people. They stated it was due to unusual or suspicious activity. It also says I have insufficient funds, but I have more than enough money in my account. Then on XX/XX/2020 I could no longer send money to anyone. I stated that my card was lost/stolen but now I cant even order a new one. It says my account cant be activated. I attempted to reach out to CashApp on XX/XX/2020 and still havent received a reply. Theyre just holding my money and not giving me any customer service.
|
| 05/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Square placed a 120 day partial hold on a payment I received for my legal services as an attorney. I called and they said there are four factors which an account may be flagged. None applied to me : I have never had a transaction disputed, im not a new account, I do not have sporadic transactions and am do not provide a high risk service. I am a law firm. The customer service department said theres no exception to the rule and I must wait 120 days. I asked if they pay interest for these 120 days for the time my funds are not available and they do not. Im out of luck essentially.
|
| 03/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On XX/XX/XXXX {$490.00} was added to my cash app account, then withdrawn. I called customer service for XXXX..I was then instructed to download cash app in case there were any charges for services. I gave this person my account numbers. On XX/XX/XXXX went to my bank to report the transaction. They contacted cash app. On XX/XX/XXXX I was assured they refunded me my money. I never received it. It was sent to an account that was not mine. Been battling this issue since then to no avail. They say they sent refund..they are not listening to me when I tell them it was not sent to me.
|
| 01/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
This is related to my earlier complain that someone opened a fraudulent debit account into which that person tried to apply for unemployment in Ohio. Now another cash card has been received called " Debit VISA '' but there's no identification on the card from where the card has originated. The outside of the envelope references Square, Inc. ant that's all I can find. There is no phone number on the card to which I can report fraud so that's very concerning. How do people even open cards like this? I need to get this account closed but don't know where to turn to get it closed.
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I was doing some online shopping at XXXX last night XX/XX/2020 I received multiple emails about my purchases that they were declined so I went back to Cash App where my money is currently being held then as I Noticed the app said funds are not available but the current balance in my cash app is a little over {$4000.00} so I tried sending a dollar to my husband and it still said Funds is not available tried reaching out to cash app to no avail I am currently laid off from work and those funds are for my unemployment I can not pay my bills or rent if I can not access those funds
|
| 04/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020, at XXXX XXXX, I made a XXXX $ money transaction with a person name XXXX on the Cash App ( his profile is XXXX XXXX ). After we made the transaction, the seller blocked any of my contacts and declined my refund request. I have contacted XXXX to report such case but received an automated email about how they can not refund the completed transaction. I try to contact my bank while the transaction is still processing, but my bank said that they can only help me to open a dispute after the transaction is final. Is there any way that I can stop the process? Thank you.
|
| 12/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash App failed to return funds to my account sent to the wrong vendor on four different occasions totaling {$400.00}.
I notified Cash App the funds were sent to the wrong merchant but they refuse to refund my account.
Cash App previously informed me that it is there policy to return funds to a customer if the customer disputes the transaction with their bank.
I disputed the transactions with XXXX XXXX XXXX. Cash App still refuses to refund the money sent in error.
As a result of Cash Apps failure to mitigate this matter- my account with XXXX XXXXXXXX XXXX was closed.
|
| 07/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
This girl steals, cheats, and cheats on people on XXXX XXXX pretending that she donates a phone and only requests money to send the phone and sends photos to you that she is inside XXXX and sends you a fake XXXX XXXX and XXXX requests more money than the agreed amount because the transfer price Requires more and then block work ... she asked me to download CASH APP and do transfer money through the app her name on app ( $ XXXX ) and her name on XXXX XXXX XXXX and when i send to her friends on XXXX to explan to them, they said her account was scaamed .. her took from me XXXX $
|
| 10/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, my name is XXXX XXXX XXXX founder and XXXX XXXX XXXX XXXX XXXX XXXX and I am filing a complaint against cash app for thier fradulent services. They have closed my account three times and I can not cash out, send or recieved money. That's vwry unprofessional, they are holding my money, they won't even let me link mu bank or debit card. They have now closed 4 of my accounts and they talking about they can't or not allowed to give me a reason. They XXXX me off so much that I even threatened then harm if they dont give me my money or a reason! I am sick of Cash App!!!!!!!
|
| 07/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I cashapp a famous rapper after chatting wit him via XXXX on his. verified account so I know it was real. I sent him XXXX for a feature that he failed to complete. I asked him for the money back multiple times and he denied it. I went though cashapp and notified them that I never received my service that I payed for and all they could do was tell me to request a refund. I did and the seller denied it. then they told me to call my bank to dispute the charge which I did and my bank told me to contact cash app. I still never recieved my money back nor did I receive my service.
|
| 08/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
My son deceased on XX/XX/2020 upon cleaning his apartment I found two cash app cards one for business the other for personal. I called the XXXX XXXX who stated they were cash app cards and that cash app had no contact number so I had to contact them through cash app. Which I did when I was returned an email that had no information regarding my question then I sent another email and was contacted by XXXX who sent instructions on how to proceed. So I did and no response so I email back and was told my case was closed. So I contact again through cash app and still no response.
|
| 01/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
i submitted a payment to XXXX XXXX located in XXXX MS . I purchased a used refrigerator for {$550.00} on XX/XX/XXXX.On XX/XX/21 I moved into my home the refrigerator did not work.I contacted the vendor he stated he was coming out to repair the refrigerator but he has not and has not returned phone calls or texts. I reached out to CashApp but they state they cant do anything about the situation and just request a refund from the vendor. ive requested a refund but the vendor has not responded. i have reached out to CashApp several times relating to my refund but no response
|
| 01/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had sent my friend {$100.00} on the cash app today, but it wants through on my end, but she told me she didn't get it, and it was failed on her end, and I was billed for the payment by my bank. Please help me with the receipt identifier is # XXXX. My cash app is XXXX XXXX, and my bank proof is INFORMATION Description CASH APP*XXXX XXXX XXXX CASH APP*XXXX Type Debit Card Withdrawal Status Posted Amount - {$100.00} Previous Available Balance {$1100.00} Posted Date XX/XX/2020 Card Ending XXXX Category Communications/Telephone my email is XXXX, and her cash app is XXXX XXXX
|
| 10/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app!!! Last week I got money sent. Because the screen on my phone cracked.
I tried to login, MY EMAIL asked me to create a new account.
I have been emailing for a week, NO response until today.
I got a copy and paste response ... a different person responded and asked for the I go I already gave ... ..then stopped RESPONDING.
I even tried to use another email. They BLOCKED ME AND DONT RESPOND.
I needed my money, NO matter the amount.
They are not trying to give me my money back. I HAVE ALL EMAILS CONFIRMING THIS. PLEASE HELP ME GET MY MONEY BACK. THANK YOU
|
| 08/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I paid for a hotel stay at the Philadelphia XXXX XXXX using my CashApp card on XX/XX/20. The hotel mistakenly charged me for an additional night Leading my total charge from the hotel to be {$530.00}. Upon learning of the additional charge I contacted the hotel on XX/XX/20 and they processed a refund of {$270.00}. This refund has not been received by me in my CashApp account. I have contacted CashApp countless times to dispute the charges but have gotten limited response or none at all. I have provided all supporting documents requested and I just need the money refunded.
|
| 07/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I was using cashapp for bills and other small payments between my roommates sent a friend money for food and cashapp immediately blocked the transaction and is now locking me out of my account i have made multiple attempts at contacting them to which they never replied if I didn't have money on the account it wouldn't be a big deal but I need my money my bills are now past due and I cant get a response doing some research online im not the only one that they are doing this too and it seems to be an ongoing problem please help I havent had access to my money in over a week
|
| 04/24/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I was paying payments for a trip through cash app. I paid {$100.00} XX/XX/XXXX, XX/XX/XXXX {$260.00},, XX/XX/XXXX {$260.00}, and XX/XX/XXXX {$260.00}. I was told my trip was confirmed. Then she said it was cancel and they gave us a better deal. Today I called XXXX and was told flight was canceled XXXX received full refund. She never told me I was refunded. Today I asked her about it and she said the flight was still on. I asked for my ticket number and she can not confirm it. Then she text and said she will confirm Sunday. Cash app and my bank ( XXXX XXXX ) will not help
|
| 01/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2021, XXXX decided to deactivate my merchant service account because my transactions were too large and they didnt want to take the risk. Fine. I received an email that stated I would receive my account balance on XX/XX/2021. I have a {$1300.00} balance. Since then I have been attempting to transfer the funds to my bank account ( now two months later ) and the system errors out. Since my account is deactivated Im unable to receive any live support by phone or chat, and my emails go unanswered. Please help me get my money back. Im a small business and this hurts.
|
| 05/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
IOn XX/XX/2021 a charge was made againt my XXXX XXXX card ( CashApp mobilie app ) following which time I contacted support on the mobile app. There is never anyone available by voice on the phone nor by live chat ; only by XXXX email ... days later which emails can not be verified. XXXX XXXX refuses to address the unauthorized charge issue, refuses to investigate the issue, and even worse has very poor security mechanisms in place to properly secure my assets and prevent fraud. The security failures are so gross such as to suggest XXXX XXXX is complicit in the fraud.
|
| 09/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had an account with XXXX XXXXXXXX XXXX XXXXXXXX for over 3 years, but have only done 2 transactions with it. Each time it was the same type of transaction, transferring funds from my personal credit card to my personal checking account. The transfer didn't provide any benefit to me, it was just moving funds from one place to another.
The first transfer in early XXXX caused no problems. When I did it again in XX/XX/XXXX, however, Square closed my account with no warning. They did accept the {$30.00} or {$40.00} fee I paid them, however. The transfer was for {$790.00}.
|
| 06/01/2019 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/2019 at approximately XXXX XXXX I received a direct deposit from ssi for the amount of {$770.00} and {$22.00} I then noticed that I couldnt take the money off my account because there were some issues with the card I then contacted XXXX XXXX XXXX customer service lady told me that my card was deactivated on my account I then asked her if she could activate the card so that I could withdraw my funds and she hung up on me I have bills to pay and children to feed I need help with this I then tried logging back into my account and it has locked me out of my account
|
| 01/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My complaint is against Cash App. I disputed a transaction that was charged on my card XX/XX/2021 due to no services rendered. They refuse to credit my account for that transaction. I was told they would provide me a credit in 45 days of filing the dispute, which I believe was done on XX/XX/2021 on the phone with Cash App support. I havent received a credit to my account and its been well over 45 days since the dispute was filed. I received an email the other day that they were closing the dispute case now. How can they close the case when nothing has been resolved yet?
|
| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
As of XX/XX/2020 on Tuesday morning at XXXX my Cashapp account was locked. It has the total amount off {$4500.00}. When I got this notice it told me the account will be unlocked within 24 hours, or to send them an email to dispute the reason why the account was locked. I sent them an email and there online services says they will respond with in 48 hours. Since Thursday morning was more than 48 hours later, I have sent them 3 other emails trying to receive my money that is locked in there account. They have not responded to any of my emails or even attempted to call me.
|
| 07/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had {$2300.00} something showing as my balance someone deposited {$510.00} into my account instead of it increasing by that amount it decreased. This is with Cash App they have no phone support at all they say I should msg them on the app i sent them many messages only got a few responses basically telling me to download my statement at cash.app i did so and will attach it below according to them they stole money from me i told them to add it up themselves they don't respond to that at all nor do they respond that it doesn't match exactly the history in the app itself
|
| 06/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX $ XXXX Email- XXXXXXXX phone- XXXX I was recently a CASH APP Customer for over two years. They deactivated my account for whatever reason. In the midst of my account being deactivated I received a returned payment from a purchase I made at XXXX XXXX XXXX Clothing store.
XXXX XXXX XXXX returned my funds back to cash app XX/XX/2019 in the amount of {$370.00}. Its been over one month and I have not gotten my funds. I wrote them and they stated it takes up ton 10 days but its been well over yen days. Ive been sending emails daily with no response about my refund.
|
| 10/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 i was charged {$240.00} for a Refund Reverse from XXXX for a product i already was redunded for. I spoke with XXXX they said they did not dispute the refund. They granted me my refund. But Cash App claims that they disputed it and charged me an additional {$240.00} to my account. Leaving me at XXXX i need help. Ive reached out to Cash App they tell me reach out to XXXX. XXXX said they didnt take my money. They tell me reach out to Cash App. Its just frustrating and i have a monthly budget. I couldnt pay some bills because of this. And i still have no help
|
| 11/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I think someone is using identity theft or fraud against me. Earlier this year, I attempted to create a cashapp account and one of the registration requirements is a social security number. I couldn't go any further with the process because the company wouldn't accept my social security number at all. This has happened for multiple apps & forms I've tried to fill out but couldn't complete because none of them will accept my number no matter what I do. I'm worried and I need help taking action to fix this issue so I can access my finances and know my ss number is safe.
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Around XX/XX/2021 Square Inc, closed my account due to a chargeback. My cash tag is XXXX XXXX. I had no affiliation with this chargeback and do not understand where that came from. However, with my account being closed I still had a remaining balanced left on my account. It totals to {$180.00}. I have tried to connect multiple debit cards and bank accounts and it keeps denying them. I have contacted them on multiple occasions only to be told to continue to try different methods. Nothing is working and I am still unable to gather my remaining funds left in my account.
|
| 05/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
On XX/XX/XXXX Square , Inc, Square Up, www.squareup.com deactivated a money processing account I had with them without notice. I received an email and could not call to question why. In the email I was told the remaining balance would be released to me in 90 days.
After receiving an email from a XXXX in Account Services I am still unable to transfer my {$1900.00} out of this companys account. I have tried unsuccessfully many times to email them back since my account is deactivated and I cant call.
They are intentionally defrauding me out of getting my money back.
|
| 02/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/21 I use cash app to send {$1000.00} to XXXX XXXX. later On the same day I requested a refund from XXXX XXXX and was immediately refunded. Cash app said the money could take up to 5 business days to be returned. As of todays date XX/XX/21 I have not received my refund. XXXX XXXX XXXX XXXX XXXX my financial institution where the funds were withdrawn from said cash app did not properly refund the money and must resend it. I have contacted cash app and informed them of what i was told by my financial institution. As of todays date I have not received my refund
|
| 08/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/2019 I opened a dispute with cash app company for 3 transactions, {$49.00}, {$110.00}, {$61.00} I received a response from cash app company asking for more information and if I contacted the merchant to request a refund, I responded XX/XX/2019. I was issued a refund of {$49.00}, 2 transactions have not been received. I have been emailing cash app every day or other day asking about my 2 transactions, I received a email XX/XX/2019 asking me to submit the exact same information already submitted over 30 days ago. This is unacceptable I want my money immediately.
|
| 05/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sold furniture to a buyer. I found a shipper who asked me to pay for the shipping via Cash App on XX/XX/2021 and then they would reimburse me once the buyer pays for shipping. The buyer paid for shipping that same day. The shipper never picked up the shipment. Buyer and I contacted shipper several times requesting fulfillment of service or refund. Shipper is not responding. I contacted Cash App since their website states that you can dispute a payment. I called and emailed several times with Cash ap. They keep telling me that they can not help me with this issue.
|
| 02/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My account has been locked for almost a month now for false claim of suspicious activity XX/XX/2020 I was transferring {$230.00} to my childs daycare teacher and the transaction failed I attempted the transaction once again before I received an email and text stating my account has been lock I contacted cash app on several occasions to find a way to have my account unlocked I have been ignored for several weeks I seeking legal action for the false accusations of suspicious activity my child has been kicked from the daycare program because of cash apps negligence!
|
| 09/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
Square closed my account and has not given a direct reason that explains why my account must be deactivated. I am aware of squares terms and conditions and what can cause an account to be deactivated. I have not broken any of the terms and conditions, nor have I experienced any chargebacks. My business is not considered high risk, I own a legitimate small catering business. I have been face to face with every client thus far, as expecting in the food industry. I personally know of 23 people with similar business models using square and I find this to be unfair.
|
| 05/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX. XXXX I was attempting to set up an account on Cash app for my new phone. As I was typing in the information an account with my married name popped up with a username very similar to an account that I already have. However, the account that I found was under my maiden name XXXX XXXX and my account that has been active since XX/XX/XXXX is under my married name, XXXX XXXX. I sent the fraudulent account {$1.00} so that I could prove it existed and not authorized and immediately made a police report with XXXX Police Department XXXX report # XXXX XXXX.
|
| 07/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had {$14000.00} in cash app saved up. And I transfered {$4000.00} successfully and a couple days later cash app suddenly closed my account and said I wasnt following their rules. All I wanted was to purchase a home. So I linked my bank card to cash app to cash out my remaining balance to my bank account and the card I linked was my temp card from my bank so when the money came threw my bank sent it back. Then cashapp said they closed the issue. And now I cant get anyone to help me. They apparently do this to everyone. Close their account and keep their money
|
| 03/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
XXXX XXXX, 2021 Text Message, XXXX XXXX Cash App : You spent {$1.00} at XXXX XXXX XXXX XXXX, 2021 Text Message, XXXX XXXX Cash App : You were refunded {$1.00} at XXXX XXXX Note : I do not know where the business XXXX XXXX is located and I have never been there.
XX/XX/2021, at XXXX XXXX Cash App : You spent {$1.00} at XXXX. I did not spend this money and never have used XXXX.
Listed Phone number all Cash App Text is XXXX XXXX XXXX XXXX XXXX.
I checked my actual account and nothing was taken out. I did not click on the link that was texted to me ( XXXX )
|
| 03/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I received a direct deposit of my federal tax return on XX/XX/2021. On a cash app card and the app on phone i had just opened. Cash app through emails are saying they did not receive or reject this amount of money on my card or account number. XXXX dolars was the smount. I do not owe taxes, have a off set, or child support. This was for a recory of the 2 stimulus payments that went out. They have no answer for me and federal government is saying they deposited these funds. XXXX is who was emailing me. With no answer. Also checked return bank info was correct
|
| 10/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
6 unauthorized transactions were made from my banking institution 's checking account to my Cashapp account -- which I no longer have access to because I have been unattachd from my account by the identity thief. The following unathourized transactions were withdrawn from my account via Cashapp.
XX/XX/2020 - {$1500.00} XXXX {$940.00} XXXX {$600.00} XXXX {$190.00} XXXX {$100.00} XXXX {$100.00} I have attempted to reach out to cashapp on several occasions and have received no responses in regards to the fraudulent activity that have transpired on my account.
|
| 03/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem with direct deposit
|
|
Web |
|
|
I cant access my cash app account cause my number on the account is no longer in service on my account i had got my phone and my prepaid cash app card stolen from me and I had a balance of {$1800.00} in my account that i cant access cause my phone being stolen and card as well and i cant get threw to anyone to help me they sent me specialists about like 4 of 5 them dont do nothing I'm still waitjng for a respond from them all i am asking if they can help cancel the card on my account and dispute all charges thats werent by me and get a new a card sent to me
|
| 07/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I was trying to CashApp my last car payment and when I went to send the payment of {$820.00} they locked my account after I tried to send the payments in smaller amounts. The app says that my account will be unlocked in 24hrs that was on the XX/XX/XXXX, now their saying that I have to wait 45 days. CashApp set me back on my last car payment and my little girl had to wait until I got my next paycheck to celebrate her birthday. CashApp has been nothing but stress, I contacted the XXXX, my states AG, and now Im asking for you help with this matter. Thank you.
|
| 01/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XXXX XXXX I had my SSI check direct deposited into a cash app account {$780.00}. On the same day thirty minutes later there was a cash out on my account for XXXX. The screen says my SSI deposit was cashed out to Visa debit XXXX. Which it's not my account. I've been reaching out for help since XXXX. Everytime I would contact cash app and tell them my check was deposited into the wrong account. Cash support says the check is in Visa debit card XXXX. I don't own a Visa debit ending in XXXX. I really need my check back. So I need your help to resolve this.
|
| 02/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2020 @ approximately XXXX, my EIP was deposited into my cashapp account bringing my overall balance to {$610.00}. I went back into my cashapp account around XXXX to find that there was only {$85.00} Remaining in my account. I had not even left my house that day, let alone make any sizable purchases. I tried contacting cashapp numerous times through email, to no avail. They don't have a phone number that you can call. So its like someone took this money and I'm just out of my {$600.00} EIP. Any assistance you can give will be greatly appreciated.
|
| 06/26/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
My complaint is with Cash App, they are holding my funds for my protection after I have identified all the specifics of my identity.
I transferred from my bank to Cash App, the moment I tried sending money to a relative it froze my account.
I transferred from bank to Cash App {$7400.00} on XX/XX/2020 at times XXXX, XXXX, XXXX they were rejected I tried transferring XXXX at one time it canceled the next two times I tried XXXX it also rejected.
Just me $ XXXX and the other party named XXXX were involved.
The company the complaint is about is Cash App.
|
| 02/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I used the Square App for payment for my XXXX XXXX cookies sales. They said no fee until you reach {$1000.00}. I have spoke to someone the first time I saw the fees. They said oh we have applied the code you will not get any fees. I am now emailing XXXX and still getting fees. they refuse to give me a number to call and said they can remove the fee, now XXXX has told me again that they have applied this code. XXXX XXXX cookie season is only a month and we are done. so we have paid out over {$50.00} in fee that they refuse to credit back to me account.
|
| 10/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
MY LETTERS TO CASH APP For your reference, here are the 2 previous sham " investigation '' case numbers i had. case # : XXXX and XXXX. I hope this new investigation is real and not a 3rd exercise in futility. So far CASH APP is 2 for 2 in one-sided reviews done solely for the benefit of cover for CASH APP to deny all claims. I still don't understand how a financial institution worth over {$100.00} XXXX, who spends probably hundreds of millions on customer acquisitions, can treat customers and customer claims like a bankrupt, 3rd tier insurance company.
|
| 08/09/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Failed refund transaction from CashApp. On Sunday, XX/XX/2019, I received {$140.00} using the mobile Cash app transfer and within one hour I refunded the same {$140.00} to the person I received it from. Although the app sent me a refunded receipt the transaction has not been completed she has not received the refunded amount of {$140.00}.
I contacted Cashapp through the customer service email several times within this week and have not received a response from them or completed transaction. There is no way to speak with a representative on the phone.
|
| 08/01/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
My name is XXXX XXXX. I am a square user and opened a business in my house for mini drinks and retailing known as " XXXX XXXX XXXX XXXX '' I process one payment with square and square needed information about my business. I sent them my ID card and other document but I have not gotten a response and it has been weeks.
I need square to tell me when I will be able to withdraw my money.
If they have deactivated my account, they need to tell me when I will be able to withdraw my funds.
The email address associated with my square account is XXXX XXXX
|
| 04/01/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2008 I tried to pay for money transfer service with my card at XXXX in the amount of {$2700.00}. The card declined 3 times. XXXX Said the transaction did not go through. I emailed my bank CashApp and asked for funds to be released back into my account and was advised it would take 10 days. After 10 Days the money was still not released back into my account. I have been in contact with Cash App for over 2 months regarding this issue. They have not put my money back in my card. I went back to XXXX and they advised me to go to the bank for help.
|
| 09/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX XXXX my mom sent me {$100.00} on cash app, my name that I go by is XXXX XXXX but when I tried to log in to that account it said it was unavailable. Previously I lost my debit card aswell that was attached to that account. So I made up a new cash app which is XXXX XXXX and my funds are not on my account. My phone number is+XXXX I need my money. I contacted cash app 3 days ago and they never emailed me back. I used the same email for both of my cash app so what is the problem? I need my money and cash app is not doing nothing About it. Please help.
|
| 09/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Cash App advertised on its XXXX app that if I had my work direct deposit sent to my account with Cash App, that they would give me a {$50.00} credit on my next transaction of {$50.00} or more. I satisfied those terms and made a purchase at XXXX. The transaction was canceled and I was refunded the amount minus the {$50.00} credit. That is fine, but now Cash App wont re-enable the credit for a future transaction, so effectively I was taken advantage of by having funds sent to Cash App and at when the opportunity arose, they kept the promotional credit.
|
| 01/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My cash app account was closed with an account balance of {$1400.00} for an unstated terms of service violation. Due to this, I am unable to withdraw my money to my bank account from the app. I have emailed support and was told to simply cash out my account, which I am unable to do because my account is closed. Now whenever I email I am simply met with a canned response telling me my account is closed and that I need to cash out, but the cash out fails every time. In my opinion, this is robbery because theyre preventing me from accessing my own money
|
| 07/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/XXXX XXXX took from my account XXXX fraud. I deactivated my account and was still receiving their emails. Accidentally I clicked on it and automatically deactivated it. I tried being as understanding with them and I find it very incorrect on how they work. Today XX/XX/2021 I still get their leads although my account is deactivated meaning if I do the same accidently they will charge me again. I never worked or will ever work with this company. They are very illegal going into my account and taking money for no reason. I have attached proof.
|
| 02/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I am emailing in regards to cash app changing my account and routing details without informing me. I had my tax refund linked to my XXXX XXXX XXXX account. The other day it just automatically changed to XXXX XXXX XXXX account. How am i suppose to get my tax refund? I've moved out of the state in which i filed, that is why i had it sent DD instead of a paper check. Now because of this change without my consent or giving me a heads up, my tax refund won't get to me until god knows when. Also my last DD for my job has to be mailed also because of this.
|
| 08/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I am a student at XXXX. I usually use my cash app to pay most of my bills. On XX/XX/XXXX, My school send me a refunds of {$430.00} in 2 different transaction totaling {$870.00}. Cash app stated that the funds are in review and migh take up to 10 business day to pay. My CASH APP ACCOUNT WAS BLOCKED 2 DAYS AFTER THAT. Its getting to 3months now. I send them a certified mail and a rep by name XXXX XXXX signed for it. i have send multiple emails since they don't have an active phone number and no live representative. Till date, im still to get my money.
|
| 05/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I was scammed by a person from XXXX I tried to buy a XXXX XXXX and he told me the price and showed invalid proof that he was not a scam so I sent him the money which he ended up being a scam because he told me that I would get an email to confirm that the XXXX would be sent and once I messaged him back to tell him that I did not get the email he blocked me so I contacted cashapp to try to get my money back and they told me since it was a cash transaction that I cant get my money back but I have all the proof to show that it was a scam
|
| 11/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2020, I sent {$280.00} using the Cash App app to a person to purchase tickets. Almost immediately after, the user blocked me on multiple platforms and I was unable to contact them. Knowing I had been scammed, I attempted to use the " refund '' option on Cashapp. They have not responded to this. I contacted Cash App, and was effectively told to XXXX off. XXXX XXXX XXXX has told me to contact Cash App and I am unable to find a resolution to my issue. This person is now {$280.00} richer while I'm struggling to find a resolution to my issue.
|
| 08/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XXXX XXXX I sent email to cash app asking to have my account unlocked I have money on the account I cant use because they locked it not sure why but I submitted request to have unlocked received general email when you request support says I would receive email within 24 hours I heard from them finally on XXXX XXXX asking for additional information to help me with the account I sent all required information asked back to them eight minutes after I received email and I still have not heard anything yet and today is XX/XX/2020 I just want my money
|
| 09/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
My account was terminated and now I can't get my account to cash out. The original debit card that was used in the setup of the account was stolen and Cashapp will not allow me to link any other card with the account to let me cash out. I have over {$400.00} that I need but have no way to access it. I have asked them repeatedly to fix the problem and the only response I get is to go to their website and send in a question which has been done multiple times. I really need to know how to resolve this issue so I can get my money and be done with it.
|
| 08/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
At XXXX XXXX use a cash app card for {$420.00} the card was declined the money was in the account so the money was taken out no receipt was given and the purchase was message to me as completed this happened on XX/XX/XXXX XXXX XXXX XXXX XXXX check the register transaction history and realize no money has been taken on their end and there is no confirmation number given and no history of the transaction I was told to put in a request at Cash app cash app do not have any form of customer service that one can speak to or resolve any type of dispute
|
| 10/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Cash App is holding my Bitcoin hostage. I had {$10.00} worth of BTC transferred into my Cash App wallet, that I initially purchased from them, from an outside wallet. The blockchain is showing 118 confirmations so I can't reverse the transfer. This is 24 hours after the transfer was initiated that the transaction is still showing as pending in Cash App. I have tried writing their customer support several times but have heard nothing back. I just want them to either put my BTC in my wallet or reverse the transaction so I can have access to my BTC
|
| 10/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I booked a one night stay through XXXX with my cash app card. When I got to the hotel they had no rooms available. XXXX did not refund the {$66.00} I spent in for the room.
I had to wait till the transaction actually posted or completed to file a dispute and now on XX/XX/XXXX cash app is talking about they don't have enough info. They want me to contact the merchant to obtain something in writing from them. I have refused as I thought this was there job as part of the dispute process. And they have not returned my funds either.
|
| 03/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020, a transfer of {$600.00} was sent from my account to the wrong person. it states CLEARLY at the top of the Cashapp recipient section to enter the name of the person you want to send money to. I dont understand how someone whom I dont know, nor in my contacts were able to pop up and receive my transfer. I requested for the person to return my money ( as per Cashapp ) and was denied and blocked by this stranger. I contacted Cashapp support team and they say they cant retrieve my funds. I cant lose out on that much money. Please help
|
| 04/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Hi, I called XXXX XXXX XXXX 1st and been on hold for 3hours dealing with 4 different representatives..
The last one helped me stop the payment BUT square is refusing to refund me my funds, The person said they will refund me the money and never did, I called them they gave me XXXX XXXX.
I have text messages of it ... And email 's with square that they are not helpful payment processors can reverse a payment ... I been scammed and I notified all parties ... XXXX XXXX XXXX help they did not do I'm reaching out to you guys ... Help me thx ...
|
| 04/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/XXXX Fraudulent unauthorized {$80.00} Cash App XXXX XXXX XXXX XXXX purchase debited to my bank checking account .Bank notified and bank directed me to contact Cash App for full refund. Cash App contacted via email on numerous occasions Cash App representatives emailed back alleging to investigate to no avail. Online purchase listed as Cash App Square XXXX
Similar case occurred in XX/XX/XXXX in XXXX, Texas where Cash App refunded {$2500.00} to a customer for fraudulent account withdrawals after customer reported incident to news media.
|
| 11/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
Im writing this complaint because my account was closed because of vague Rules I use Cash app to collect payment from my clients, I run a consulting business. Im not disputing the fact that they have the right to close my account, My issue with them is Lack of communications I try to contact them to let them know I prefer them to mail my check to me but they forwarded my check to a close bank Account, When I contacted the institution that they forwarded the check to they told me no such payment was there it had been returned a generic e maile
|
| 12/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I had Cashapp account # 1 and I transfered {$600.00} to Cashapp # 2 ( Different bank ). I tried to log on to account # 2 and Cashapp application made me create account # 3 and it automatically populated info from account # 2. So I was locked out of account # 2 with {$600.00}. I have filed for an investigation from account # 1 and Cashapp said that their investigation is complete and they can't do any thing after they said they would do a one time courtesy transfer. I was told I could read their TOS. They have not taken any action after that.
|
| 05/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
On XX/XX/2021 at XXXX someone used my VISA Cash App Debit card to purchase {$5400.00} worth of VISA gift cards out of XXXX in XXXX NY . I still had my card with me so I thought it was some type of mistake. I contacted Cash App via email ( no one answered the number that was provided ) last week when the incident happened. I filed a police report today and sent several messages to Cash App concerning the fraudulent purchases. I have not heard from Cash App and XXXX stated that I had to go through them since the purchases were made in-store.
|
| 10/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I received a Cash App VISA Card. I've heard of cash app, but have never in my life signed up for or used cash app. I'm not even aware of how that stuff works. Also, There are markings on the card leading me to suspect that this card has been swiped. Usually there is a sticker on new credit cards instructing you to activate new cards and this does not have one.
I tried to call a phone number for Cash App, but I was unable to reach a representative. I'm extremely concerned about this and am unsure of what I need to do. Can you please help me?
|
| 12/13/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
On XXXX XXXX my cash app card was negative XXXX, when before I had XXXX $ in my account. I reached out to cash app support but they did little to nothing. They told me to wait up to 45 days to let them investigate the situation. I understand that its a lot to do but I really dont have a lot of money to just wait. When the person who took my money quickly took the money out of my account. The city of XXXX is really going through a Great Depression on when its little to no work. Everyones out of work until they make the new vaccine mandatory.
|
| 05/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Hi my names XXXX, I have been emailing cashapp because my account has been frozen. My brother used my cash card to get his unemployment money because hes not XXXX he cant have a physical cash card, he didnt want to used the card that comes in the mail because he wanted his money instantly. I emailed them for days now its been a week since my account has been frozen. I havent had access to any of my cash since XX/XX/XXXX. But my card was charged today XX/XX/XXXX at XXXX for {$11.00}. But I dont have access to my cash but someone else does!??
|
| 05/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I am using cash app and it seems the whole network is shut down. It will not allow me to use my card or transfer funds. I tried contacting customer support today ( XX/XX/2020 ) and the entire system is crashed, customer support included. I have {$1600.00} on the account that I can not use. Their site says suspicious activity was detected but they never contacted me about it, they just closed down the site and blocked me from using my money. They need to contact customers and let us know what is going on and when the issue will be resolved.
|
| 07/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I opened up a cash app account I have {$340.00} in the account they have Frozen my account my debit card they send me don't work when I try to go to the ATM the giving me all this running around and I can not get my account on froze they asked to see my identification I sent them a copy of that and they still won't release my account so that I can receive and send money cash app is a member of square Inc and they're doing nothing to help my problem my name is XXXX XXXX My email is XXXX my phone # XXXX please help me get my account on froze
|
| 09/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hi my name is XXXX XXXX. I seen there was French bulldogs for sale. And I wanted to buy one. I contacted the seller. They told me to send {$900.00} and I did. When they started asking for more money. I said I want a refund. They have my full address name and phone number. I told them I wanted a refund and they blocked me. Please help me out. The app I used to send the money was cash app. I was photos and proof I sent it and I asked for a refund. Please I just want my money back. Thank you. My phone number is XXXX and my email is XXXX XXXX
|
| 06/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I looked up an customer service number for cash app and received a number from cashapphelp.com i called to raise my daily cash limit i was prompted to download quick view support were the rep was to walk me through steps to access a higher limit but the rep ended up transferring all my available funds of XXXX then was able to access my husband cash app as well and transfer all the money out of his account totaling in XXXX from both accounts there is no number to call back and our funds was transferred to and unknown account ending in XXXX
|
| 12/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
on XX/XX/XXXX through Cash App is a mobile payment service developed by Square, Inc., someone took {$500.00} from my XXXX XXXX and deposited in my cash app account then they turned those XXXX into XXXX and then they took another XXXX turned that into XXXX then they deposited a total of XXXX into someone's XXXX XXXX account I did not do or authorize these transactions I have made a incident report with XXXX police department incident number XXXX i have also contacted through email cash app support as well as the ceo XXXX XXXX at XXXX XXXX
|
| 07/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
1.My Name is XXXX XXXX my cash app is XX/XX/XXXX XX/XX/XXXXand my email is XXXX and my phone number is XXXX 2. The date of these transactions is XXXX XXXX And the amounts are XXXX XXXX XXXX and XXXX The first transaction was at XXXX : XXXX and the last one was at XXXX : XXXX 3. The reason Im making this claim is because I never made these transactions I dont know how somebody did but I need my money back 4. I was no instructed to download nothing 5. I have a XXXX XXXX XXXX 6. XXXX New York 7.I never forwarded or gave my Account to anyone
|
| 10/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
I ordered a Cash app card. After my social security benefits were deposited to that card, someone claiming to be a representative for the company told me someone hacked some of my funds and there was a hold put on the card. Last week I spoke to someone else claiming to work with cash app and he restored only {$10.00} to my card. Social security sent me a refund of about {$900.00}. Cash app has no live representative to speak to, and I just want my funds release to me. Afterwards, I will disolve my dealings with this company.
Thank you.
|
| 09/16/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
I opened a Cash App account and used it to buy stock in last year. However, my Cash App account balance changed to Negative on XX/XX/2020 without any reason suddenly. Then, I could not sell my stock, and could not withdraw my money anymore. I tried to contact Cash App support to sell my stock and withdraw my balance, but they told me Your account has been found to be in violation of our [ Terms of Service ( XXXX XXXX XXXX ) ] and has been closed. And they did not explain more details about it, and they never help me to solve my problem.
|
| 03/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I had a cash app acct w squareup.com under user name XXXX XXXX link to email XXXX and phone number XXXX. My account was compromised from my stolen phone and a XXXX XXXX made 2 fraudulent and authorize transactions on my cash app acct in the amount of XXXX $ and XXXX $ on XXXX. With cash app fees XXXX $ took from my XXXX XXXX account ending w now cancel debit card XXXX # Cash app Customer support agent XXXX XXXX. Did not understand or did not care. Agent XXXX since re open my case of fraud w cash app. I'm waiting for an answer from them.
|
| 02/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
The cash app, owned and operated by square cash in XXXX XXXX, CA. closed my cash app account without prior warning and didnt provide me with a reason other than the ambiguous, intentionally vague violation of cash app terms of service.
I have repeatedly asked customer support to detail which term my account violated and they have refused to do so. They closed my account which caused financial loss for me. I was unable to use the stored balance to pay bills that were due and I was charged {$100.00} of late fees across various accounts.
|
| 01/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
This claim is against CashApp. Money had been stolen from my account on multiple occasion and i tried to resolve the problem with cash app but they don't have a customer service number. they reach out to people via emails and i can't reply to the emails. after three days they send an email stating that they didn't hear from me therefore my claim is closed. Every time i have to go back to my account and report again the same transactions that i already reported just to get the same result over and over.
CashApp is stealing people money
|
| 01/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I have a cash app card. I have tried to contact them 4 or 5 times. All I get back is an email saying they will investigate my claim if I tell them who, when and where and how much they took. I have forwarded all this information to them 3 times now. No answer from anyone. Someone hacked my cash app card, and withdrew {$93.00} and tried to get more, but that was all that was on it. I sent them the names and pictures and the amount they tried to get. This took place back on the XXXX of XXXX. I feel like they are giving me the run around,
|
| 08/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My cash app was cleaned out XXXX and I was sleep when it happened. Somebody hacked into my account and made it look like I sent it. And when I contacted cash app about it. They responding to a few emails and then stopped responding and just kept sending an email saying they cant refund the money. I sent screenshots of what happened. And on the transactions you cant request a refund as they told me to do. When I click request refund it says contact cash app support. They said they were going to investigate and just never responded back.
|
| 09/16/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Web |
|
|
The install plan for Square POS required a credit card on file in which I authorized automatic payments every two weeks for {$140.00}. Instead of using the authorized credit card on file they have illegally obtained my checking account information and are attempting to withdraw {$280.00} every two weeks causing overdraft fees and other problems for me. I never authorized them to withdraw from my checking account, even if I did Ive expressly told them I withdraw authorization and they continue to attempt to withdraw my checking account.
|
| 06/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I have a mobile banking account with Cash app. My first account was hacked so I opened a new one. I ordered a replacement phone had to send it back because it didnt work. The company XXXX refunded my cash app card that I used with the first account the refund amount was {$100.00} they will not activate the first account so I can get my refunds. They told me they can merge the account if I have the old cash tag name which I dont have. Today they sent me messages telling me that my phone number and email I used to set it up wasnt enough
|
| 06/04/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have a cash app on my phone and they decided to deactivate my account on XX/XX/XXXX and my check was deposited into that account on XX/XX/XXXX. I can't access my fund or withdraw my fund at all. They have no live agents to speak with and they only emailed me once and that was it. It says that i can link a bank card to the account to withdraw the funds but it will not allow me to link a bank or a card. I need help trying to get money out of this account. I don't understand why they accepted the deposit if my account was deactivated.
|
| 05/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Cash app closed my account without any notice. I had previously purchased stock thru cash app, after noticing my account was closed I attempted to sell my stock in the app but continuously go an error message. I email the provided contact information over 4-5 time and could never get any assistance. A live rep isn't available so I continued over almost a year trying to get assistance. I reached out to XXXX chat in XXXX and was told that the opened a case to help me and it's been over 2 weeks and I still have received any assistance.
|
| 08/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2020 I mistakenly transferred the amount of {$750.00} to the wrong person who would not refund the transaction. I contacted CashApp support on XX/XX/2020 by disputing the transaction because I was unable to reach a representative by phone. I then received a generated response saying that if it was a peer-peer transaction they unfortunately could not resolve. I reached out through XXXX on XX/XX/2020 as well and was messaged by their team who said that they could report the account, but could not retrieve my money from them.
|
| 02/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I already tried contacting Square Cash To request a Cash Card and they refused to Send me a Replacement.
I waited a week for a response, and they ended up telling me theyre unable to verify my Identity while they actually verifed my identity.
I am a victim of Identity theft but When I ask for a replacement card They refused to even provide that to me in my new york address.
Over and over I get a run around and now they refuse to even respond to my email.
I am ready to file a Lawsuit due to Non compliant Issuance of a Cash Card.
|
| 04/30/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
Servicemember |
|
On XX/XX/2021 SQUARE CARD debited my account for {$200.00} to pay a vendor XXXX XXXX. The vendor was ALREADY PAID BY ME from a different account, a different bank.
This vendor wrote the Square Card dispute team several times to CANCEL her dispute to let them know that she had been paid by me directly.
They wrote her back & refused to communicate with her!
The vendor & I BOTH wrote them and sent them receipts to show that I paid the {$200.00} directly to the vendor. They STILL REFUSED TO LISTEN & have STILL DEBITED MY ACCOUNT!
|
| 09/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
There was a technical problem with cash app called the number listed the representative that I spoke with told me they had a problem with the app he told me he would fix the problem so that I could transfer the XXXX to my XXXX XXXX account he could not do it so he instantly deposit the money on a card ending in XXXX it has cash out on my app but I dont have a cash card and I went online to my account it had pending then reversed so the payment never went to my bank but it was cashed out because my cash app is showing XXXX balance
|
| 02/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
A gift card from XXXX was purchased in store in XXXX Florida for XXXX dollars using my cash app card. I live in North Carolina and have not been to Florida. I also have never given any of my personal information about cash app or my card information to any one. I was in my bed sleeping when this purchase was made. Cash app has no means to which I can cancel the purchase and XXXX has no real way to verify the purchase because it was not an online purchase. I have never lost or stolen this card for the card info to be in Florida.
|
| 06/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Its cash app they locked my account the first time because I put request a refund but it was an accident then the second time I put request a refund because I gave money to this girl that was supposed to bring me something but instead as soon as I sent the money she blocked me on that account and turn her phone off so I request for a refund and they denied the request and they locked my account and I need to make a transfer and then close the account to get my money off of there I have messaged the support people about 40 times
|
| 11/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, {$61.00} was transferred to my account " XXXX XXXX ''.
I was never able to retrieve that money. a week later, I wasn't able to access my account due to it being tied to a phone number that was out of service. As a result I had to create a new account.
I notified cash app and they said they'd merge the accounts. It's been a whole week and still no response.
I do not know what the merge status is, and I do not know the status with these funds. I need this money to pay bills.
Cash App refuses to reply to me.
|
| 06/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I did a transfer of {$20.00} from my Cash App balance to my registered XXXX account. The transaction says complete but it never made it to my XXXX accounts. I checked both! It looked as if the account number they had on file was wrong. I noticed this after the fact when it didnt hit my account in the 3 max days advised. I did a {$11.00} transfer a few months back with no issue. I have emailed them 3 times as per the instructions in the app, and havent gotten any responses. And the funds still arent in my account.
|
| 07/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
CashApp is the company that I am having a problem with I purchase a purchase using CashApp on XX/XX/2019. CashApp was refunded the money according to seller Sometimes the beginning of XX/XX/2019. I sent purse back to seller through mail on XX/XX/2019, seller confirmed receiving purse. I have text messages to prove that seller return the money and received purse. I have contacted CashApp via email many times on XX/XX/XXXX,XX/XX/XXXX,XX/XX/2019 and XX/XX/2019 and I have had no reply. I would like them to return my money of XXXX
|
| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
CashApp is not allowing me to access any of my funds. They have said that it's because my deposit from unemployment doesn't match the name on my account. The only difference between my deposit and my account is that my deposit has my middle initial. Otherwise, my name is the same. It's been over 48 hours now since I've been able to access my funds. I've submitted documents showing my ID and still can't get to my money. I have no groceries in my house and I'm unable to buy any because they have continued to freeze my account.
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I had sold a phone to someone online and i had reset the phone but they soemhow restored my info i initiallty took off. They logged into my cashapp account and transferred {$160.00} to a random person whom i do not know, named XXXX XXXX. i called the company, chatted with them, numerous times and my ultimate final decision was that they couldnt do anything and all i could do is request a refund from that person that took the money. i did that even tho it was stupid and pointless and low and behold i never got my money back.
|
| 02/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On or about XX/XX/XXXX square closed my account for to many pre paid credit cards used on the pay system. Fine there where on three transactionsu XXXX XXXX I was informed on XX/XX/XXXX that m jnjby XXXX $ would be held for 18 0 days to ensure that nothing had been Wrong or frauded my 3 transactions. Now I filed a separate complaint on this but was denied so In the response to my complaint it was stated my funds would be Ileased after 180 days of Lockdown. That deadline has come and gone and nothing from square or my money.
|
| 10/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX USD which was transferred from my wallet utilizing CashApp services.
|
| 08/05/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I purchased a pair of sneakers in XXXX XXXX XX/XX/2021 using card ending XXXX and used my cashapp card and pin the item was not in stock so it was going to be shipped to me. The iten never arrived and the shipping store did not opt for shipping insurance. XXXX requires insurance on high ticket items. The local store did not fill the order and my card issuer cash app refuses to refund me my money or replace item or file dispute I have been asking them for 5 months for resolve they keep giving me different responses 0 help.
|
| 06/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
A company by the name of XXXX charged my card {$96.00} on XX/XX/XXXX. I notified cashapp about the charge went back and forth for about a month. So.I changed cards, I notified them to let them know that I could see each where this company is still trying to take money from the new card. They told me don't worry. On XX/XX/XXXX the same company took {$65.00} off my card.Now, I don't normally keep money on this card, but somehow this company keeps trying my card. I tried to look the company up, and Ive gotten no information.
|
| 10/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX I transferred {$800.00} from my checkings account to my cash app account. I then moved the money from my cash app account to my secondary account. The account was then closed by cash app for unknown reasons and cash app will not let me retrieve the money. I have sent several emails to cash app but they only send automated email responses. They do not have a customer support number in order to talk to them. I have tried everything i can think of to try and gain access to my funds but i have been unsuccessful.
|
| 10/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
A cash app transaction occurred without my knowledge, I was not aware of it until I checked by online banking account and noticed a charge. Went to the app for cash app and noticed it. I clicked on transaction and report as Freud. The transaction came back and said it would not be posted to any accounts. I waited to see if the transaction would drop off of my bank account and noticed it posted. I reached out to cash app and followed there instructions and they denied my request several times. I've attaching screenshots.
|
| 05/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I was contacted on XXXX by the user name XXXX. I thought this was the day trader willing to give me training and invest my money. This user then told me to text him. He told me about an investment process that he would show me to make a ROI of XXXX dollars. ( I have all screenshots attached XXXX. I sent a total of XXXX dollars to the website https : XXXX using the bitcoin wallet address XXXX. I was told I will receive my money back in 72 hours. I then came to the conclusion he was not the real " XXXX ''.
|
| 04/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XXXX ( XXXX XXXX ) listed a used unlocked XXXX XXXX XXXX XXXX for sale at {$55.00} with {$5.00} shipping but waived shipping if I paid through square cash app using debit card. I paid {$50.00} through cash app on XX/XX/XXXX but still have not received the item and seller is not responsive. He even blocked me from requesting a refund through cash app on XX/XX/XXXX. I have tried to contact him but to no avail. I have filed a complaint through Cash app and XXXX XXXX and am awaiting a refund for non receipt of merchandise.
|
| 09/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have a Cash App account that I tried to transfer {$170.00} from Cash App to my bank. Unfortunately, I typed in the wrong password, so I wanted to create a new password. Cash App stated that I needed to send information to show proof of my identity. I did exactly what they asked me to do. They continued to give me the runarounds, sending an auto-text of needing the information. I'm a college student I got frustrated because I was getting nowhere with them. To make matters worse you can only communicate through email.
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
I Had my work checked set up to be deposited into my cash app and its say it has been deposited but its not becoming available when I tried to contract through XXXX they blocked all comments from being posted and when I called the customer service they said they have no representatives and I would just have to wait for an email I never received my check was {$860.00} from XXXX and its has just been taken away from me by Cash app this happened on Wednesday, XXXX, XXXX, 2020 and I still havent even been reached out too
|
| 12/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My name is XXXX XXXX XXXX email : XXXX address:XXXX XXXX XXXX XXXX XXXX XXXX, XXXX On XXXX the XXXX I transferred {$90.00} from my XXXX account to the cash card from cash app since I didn't have my XXXX card yet.
Every time I logged in I couldn't see the money it said XXXX balance, this went on for weeks every time I call them they tell me the same thing saying they'll get back to me but never does. In my XXXX account it shows the transaction went through already but still can't see the money in my cash app account.
|
| 03/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
|
|
Hello, CashApp has taken money away from me from refunds ranging from 80 $ -300 XXXX I have also not received any of these refunds and also have not received any help on getting these refunds pushed through, my paycheck also has not been deposited into my account, which is strange because it always goes through at the same time, every week, and every month. I have contacted all the merchants and they all said they have all processed the refunds fully through their end, its just cashapps end not fulfilling their end.
|
| 03/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Made a purchase with a merchant of Square in the amount of XXXX and a XXXX tip. On the day after, I was notified by my bank that Square withdrew XXXX, {$400.00} transactions out of my account, resulting in XXXX. After going through so many loop holes with Square I was finally able to speak with a rep that provided me with inaccurate information along with rude customer service. The merchant did not receive the funds and the bank has notified me that Square has the funds withheld and is fraud, as I did not authorize.
|
| 05/26/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
The company name as cash app I've been using them for a little while now and never had a problem until all of a sudden something happen with their system which made it seem like there is unusual activity on my card when I tried to resolve the issue by sending them everything that I needed that they needed they still have not responded if going on almost a week and a 1/2 and they have my money that was issued by unemployment for my bills and I can even use it and they're not trying at all the time to resolve anything
|
| 12/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Earlier today XX/XX/2019 l received several transactions through Cash App that went through ok. All of a sudden when one of my customers was trying to pay me the transaction was declined. Then the app shut down and l am no longer able to accept additional funds, and the funds that have been deposited into my account I am unable to retrieve. This is the second time that l have had a problem with this App within the last month. And this time my funds are frozen within the App and there is know one to call or speak to.
|
| 12/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/2019 my brother XXXX XXXX asked me to transfer XXXX to his cash app. He said he couldnt get the money from XXXX. He sent me XXXX through XXXX then I transferred it to my bank then used my cash app debit to attempt to send it to his cash app. The transaction failed and the app said I would get the money back on Wednesday ( XXXX XXXX ) however the money came back to my account at which time he requested the money back through XXXX so I sent him back to him. I'm afraid that some type of fraud may have happend.
|
| 04/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2020 I attempted to send payments of {$50.00} and {$200.00} using my Cash App with my payment method of a credit card from XXXX ending in XXXX. Both transactions initially went through, but were declined on Cash App 's side in minutes. Cash App has restricted me from contacting them online by preventing my doing so and only providing a generic statement about cancelled payments. Cash App is providing no letters and only a physical address for them to be contacted at when they are an ONLINE MOBILE service.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I received {$150.00} and {$50.00} from two family members through Cash App. I accept the fund and cash app stated that I would receive the fund to my personal account on Tuesday, XX/XX/2021 however I never received the {$200.00}. I called my bank and was told nothing is pending. I need my funds. Also, I called my family members and the funds have been disbursed on their end. I notified Cash app through my app because that is the only means of communication, which is unprofessional. Please assist with this matter.
|
| 03/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Purchased items, then before leaving the store returned them. Credits not posted back into my account. Merchant denied any wrongdoing. Filed dispute, completed all required steps. Issuer did not investigate properly. After I sent in the 2nd request for information, 15 mins later claim was denied. Issuer refused to contact me as I requested many times. Issuer did not send me supporting documents. Issuer would not reply to emails. Issuers phone does not connect to representatives, only recordings and then hangs up.
|
| 01/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received the following text from XXXX Cash App : XXXX is your sign-in code. By entering, you agree to the Terms, E-Sign Consent, and Privacy Policy : https : //cash.app/legal/tos I do not have or ever owned a cash app so I went to cash app to try to get support and they wanted to do it all electronically and I wanted an 800 number to call them. I dont feel comfortable going through text or email I want to physically talk to somebody.
Then I researched and it showed that I need to report it to consumer finance
|
| 07/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have an account with cash app. I transferred XXXX dollars to my cash app to send to my roommate for rent. I logged in using another phone to do so because my phone was broke & was using a temporary phone At the time & my roommate needed the rent. That was on XX/XX/2020. Today is XX/XX/XXXX. My cash app account is still locked & I dont have access to my money. I can receive money but cant send or cash out my money. I been trying to get in contact with cash app support but havent heard anything. I need my money
|
| 05/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
on XX/XX/XXXX, i sent a merchant ( XXXX XXXX ) {$65.00} on cash app for goods that he would deliver to my place. after a few messages, he says he would refund because i asked for the refund. he complied and said he would send it. waited for 2-3 days until he blocks me and never refunded my money. ive contacted my bank and Cash App about the situation but they didnt do anything to solve the issue. they also told me to contact the person to refund me but, again, they blocked me so i can not contact them at all.
|
| 12/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I contacted cash app to see why my saving was closed. They told me to read the terms. I did just that and still unsure why my account was closed. I reached back out to them because it wasn't anything fraudulent going on with my account no nothing. All they told me was it's nothing else they can tell me. I mean it's my account, it was closed for no apparent reason and they wasn't trying to give me an explanation as to why. Then I'm asking them can I just get my funds it's basically like they're telling me no.
|
| 08/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have been trying to get my money out of cash app or send it to someone I have funds already added in my cash app and whenever I try to send it they do not let me and say I don't have sufficient funds when I clearly do. I even tried sending to my bank but they do not let do that either. Here is a video of the same. I have tried reaching out of them in every way possible. Including their social media channels. but they do not help at all. They have the same to others. please stop it XXXX XXXX XXXXXXXX XXXX
|
| 08/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I had a cash app account with funds still on it. I lost my phone in a waterfall and lost access to the account & created a new one. I attempted to merge accounts to intercept funds from the first account like they instructed and they gave me limited help as well as deleted my funds from the number I had assigned to the original account. I bought a new phone today, kept the same number & attempted to login. I was met to XXXX . When I complained to support, I was met with limited to no help again. Please help
|
| 01/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
as of today, XX/XX/2021 at XXXX, my cashapp account was hacked and someone was taking money out of my bank card and putting it into cashapp. they took {$60.00} out of my card into cashapp and tried to send money to other people. they reset my cash pin, phone number, and email so that i would not be able to do anything. the person who was in my account used their email which is XXXX. after this occurred, i changed my cash pin on both my cashapp and my bank card and have blocked any transactions or requests.
|
| 02/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
On XX/XX/XXXX XXXX was debited from my account. I contact cash app via their app about the fraudulent transaction. I was told by XXXX they would investigate. It has been over a month and I received an email from an agent XXXX who refuses to start an investigation. Therefore cash app has continuously lied in emailing stating that they were investigating it and no 30 days later they are refusing to do anything about my missing money. I have more documentation that I can provide I just couldnt upload it all.
|
| 12/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
On XX/XX/29 Cashapp was used to refer a friend promising me a XXXX dollar bonus and a XXXX dollar bonus for her once XXXX dollars or more has been transferred from her new account. The bonus was pending upon signup up but immediately upon finalising the transfer to be eligible for the referral bonus we are owed it said " referral failed '' with no reason listed. Upon reaching out to Cash App to inquire about it I was again just told " certain critera must be met '' and no further information was divulged.
|
| 12/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I have never done business with Square. I did not order anything from Square. I did not authorize Square to debit my account in anyway. However, on XX/XX/2019, they debited my bank account {$100.00}, which caused an overdraft and a {$40.00} fee. They were never given permission by me to debit my account. When I called them, they refused to look into it and have forced my hand into contacting enforcement agencies. I'm not sure if you can help, but hopefully you can at least point me in the right direction.
|
| 02/17/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
XX/XX/XXXX SSA deposited 2 SSA Checks {$1700.00} each into my account. Company handling the direct deposit said to wait 3-5 days to receive the deposit and i never received it. The company is now refusing to help and making the process of getting my checks harder then what it is. Cause the refusing to release the checks to me i am now homeless and missing school cause of this. I already contacted SSA and they said they tried all they can do and this was XX/XX/2020. Company is CashApp and the Bank is XXXX
|
| 05/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
I received a direct deposit from Michigan unemployment my cash app account. I was able to use the card that I had requested from cash app to make three small purchases. After which point they have frozen my account and only access to funds. I have reached out to the company via email and XXXX as they have NO phone number for contacting a human representative. I have not gotten a response as to the issue or a solution. It has been over three days since my initial contact with the company and no response.
|
| 05/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I have been trying to process a charge back for a fraudulent {$730.00} charge on my Cash App debit card. Cash App refuses to help in anyway and has repeatedly sent the exact same email instructing me to contact the merchant and claiming that they can not process a charge back outside 60 days. By the time I contacted Cash App, it had been 70 days. I can not afford to lose {$700.00}. I recently lost my job and this seems incredibly negligent, especially in light of some of their other predatory practices.
|
| 03/17/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
Servicemember |
|
I had a cash app credit card and a friend send me {$50.00} on Friday, XX/XX/2020 I had not used my card in a while I paid my internet bill and that was no problem, when it tried to pay my XXXX XXXX account the transaction was declined four o five times And I followed the process to let them know the card was not stolen I request that cash app close my account and transfer my balance to my debit card at my personal bank immediately. You pay XXXX cent for this transaction The money is not in my acccunt.
|
| 11/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had an unauthorized payment sent from my cash app account for XXXX XXXX on XX/XX/2021 {$880.00} I tried to handle with the cash support people but never did they answer me anything about how to handle this situation. I did not do this payment, I do not know this person and never would I have sent money too.
I tried XXXX times to submit a request about it and still can not recover my money back. I had even requested a refund and didnt not it anything Reportes it on XX/XX/2021 and again on XX/XX/2021
|
| 03/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
My cashapp account was overdrawn by XXXX . I emailed cashapp support and was told it was because a transaction of XXXX $ that I made on XX/XX/21 was being disputed from bank account # XXXX. First issue is that I do not have a bank account ending in # XXXX. The second issue is that when you look back at my transaction history on cashapp, there is not a single transaction posted on my account from XX/XX/21. They refuse to help me solve this issue and they keep trying to debit my bank account for XXXX .
|
| 09/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
XXXX I filed a previous complaint and it was closed. I am responding to Cash App feedback. The financial institution did not acknowledge the account was hacked and I did not enter the pin. By the time a representative responded to me I did not have any money in my account. The hackers were attempting to get money from my personal account. I was busy trying to protect my personal account. Now, I am being told no favor for money I put into this financial institution, my money onto their pre-paid card.
|
| 01/27/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
This is my third charge back issue with square bank ( the prior two attempts at charge backs were for small amounts so I did not peruse as diligently ). Every time I attempt to initiate a charge back their company never emails me back despite their XXXX guarantee. I have submitted requests for support 3 days in a row ( once a day after XXXX hours ) and have received no response. Their phone number merely tells me to use the app again, I feel as if I am attempting to resolve this dispute with a wall.
|
| 09/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I used to use CashApp as my direct deposit method, as I have a debit card for it. CashApp closed my account for no reason on the XX/XX/2019. I got paid on the XX/XX/XXXX and attempted to access my funds.The account my funds were sent to is closed and as well as my CASHAPP. The bank of course denied the funds and sent it back to CashApp. I have beejn trying to get assistance for a week now and have yet to speak with anyone. I am late on my rent, phone bill and other things. what am i supposed to do??
|
| 07/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I wanted to try to transfer and withdraw my funds but my account got locked. I have bills that need to be paid and I will be homeless and I won't be able to feed my children. This needs to be resolved immediately. I contacted cash app on XX/XX/2020 at XXXX XXXX. On cash app they say it will take 24 to 48 hours to contact me back and they haven't done so. I tried to send XXXX to a colleague of mine and it declined. After it declined and I tried to withdraw then that's when they locked my account.
|
| 11/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Cash app are a horrible company. They never protect accounts and when I report fraud, via email, no phone available to reach them and they never provide any documents, they only send a one sentence email : claim denied. It's frustrating and unfair and I plan on going to court to sue them via trial by jury if I don't get my money back. I've been going for over two years and their negligence is unmatched. Attached are all the responses they sent me. Also, all the transactions I want to dispute.
|
| 10/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I tried to send {$550.00} to my cousin using Cashapp. The app decline my transaction but took the money from my bank account. The app then closed my account with my money in it. The app would not allow to cash out my own money. I had gotten logged out and now I cant even see the money in my account. Ive sent numerous emails and they give me no explanation as to why I cant access my my money. Ive even tried reaching out to my bank with no luck. They wont even tell me why my account was closed.
|
| 09/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My wife and I recently discovered that sometime during the spring of 2020, our XXXX year old daughter opened up a CashApp account through Square , Inc. According to the terms and conditions, account holders are supposed to be XXXX years old. Obviously, they did no due diligence to independently verify her age.
Square needs to due a better job verifying the ages of account holders. We have reason to believe that numerous of our daughter 's friends, also under XXXX, have Cash App accounts.
|
| 07/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Cash App, a subsidiary of Square., is holding preauthorization charges on my account triple the typical amount of time such charges are usually held, thus effectively playing keep-away with my funds that I should have access to. This financial technology company, Cash App, is also mishandling disputed transactions and it appears to have no customer service number whereby customers can speak with a live agent ; there is only chat, text and email options the protocol of which keep changing.
|
| 11/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I accepted my first card payment with square for the amount of XXXX. I performed XXXX XXXX on a customers XXXX/XXXX XXXX. Square froze my account and refuses to give me the money or close the account. Despite no flags or disputes from my customer or his bank square refuses to give the money over and it remain the only transaction on the account. They still deny me a reason or the funds for up to six months. I have provided every number and Id they requested. Still nothing.
|
| 02/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
My cash app account was closed with no warnings. I tried to use my cash app card. It was declined, i than received and email stating my account was closed please follow these steps to cash out. I did but it wont allow me to cash out my money. Several emails later with the same responses yhat the account ia closed. But they allowed my child support direct deposit to still go through. Now I can not speak to anyone. I have {$3000.00} just stuck in a app with no customer service or anything.
|
| 01/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
The day XXXX, XXXX, 2021 ; at XXXX, I got a notification from Cash App stating an XXXX Bill Payment was spent for {$860.00}. As soon as I seen this I reported this fraudulent transaction and later following with deactivating my debit card my card was then charged three more times moments after of disabling my debit card. Since then Ive been trying to sort this out with Cash App and XXXX. Cash App itself has failed to help or even update me on the situation! And XXXX has turnt me away!
|
| 04/22/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have the cash app I had money on their for awhile like XXXX dollars I never used it on anything then my wife wanted to see ake it off the app When I went back to look at the balance they show XXXX as the balance I have bank statements to show the money still their never spent I've been trying to make a complaint but they keep me in a circle asking same info over an over I'm really tired of this game Ready to take legal action against them This is kinda like the last reach out to them
|
| 01/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Date : XX/XX/2021 Unauthorized CashApp Amounts totaling {$2800.00} I filed police report of identity thief and theft of all my belongings for a theft I noticed when I awoke on the morning of XXXX XXXX. ( Due to error in reporting, my report wasnt officially received till a month later ) In the theft my credit cards were stolen along with my phone.
i later find out my name, phone number, email address, and IP address were used fraudulent without my knowledge or consent while I was XXXX
|
| 01/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have a cash app account under $ XXXX - I paid for products that I never received and I believe I was scammed. I contacted the company and they did nothing. I want my money refunded for the following : XXXX XXXX XXXX XX/XX/2020 {$1000.00} XXXX XXXX XXXX XX/XX/2020 {$1500.00} XXXX XXXX XXXX XX/XX/2020 {$50.00} XXXX XXXX XXXX XX/XX/2020 {$800.00} XXXX XXXX XXXX XX/XX/2020 {$500.00} XXXX XXXX XXXX XX/XX/2020 {$500.00} XXXX XXXX XXXX XX/XX/2020 {$500.00} XXXX XXXX XX/XX/2020 {$150.00}
|
| 11/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
cash app has no customer servce number for m to get any info on who has access to multiple accounts under my name.I 've emailed and haven't had any assistance with obtaining my billing and personal info. I need bank statements and access to new and old username and passwords.i believe people have been fradulently using bank/wire tranfers to move deposit on my account. i also need to know if my government benefits are being direct deposited to any cash app card that under my account.
|
| 06/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
|
|
I have a cash app account that was for unemployment I got paid my back pay no problem it was over XXXX well then they tried to put that same amount in my account but took it back then I had my sister in law send me XXXX she owed me and my unemployment got out on it well then they closed my account wont let me get my funds I have XXXX in the account I have emailed them and done everything they will not give me my money and I need it I am a mom of XXXX and have tried to do every thing
|
| 10/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I have a cash app account that was closed about 4 days ago and I have no clue why. I contacted them regarding the issue and they said I was in violation of something. they sent me a way to cash out my remaining funds but every time I try to cash it out it says cash out failed. And now when I go to cash support to ask them for help on getting my remaining {$770.00} they send me the same email over and over again saying they closed my case cause the complaint is old. which it is not.
|
| 09/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Thursday XX/XX/XXXX there was two transactions with application called cash app. They were canceled by cash app for my protection and said that the funds would be refunded back to my bank account. Both transactions were for {$150.00}. I have called my bank and they dont see that its pending in my account. I have tried reaching out to cash app via email and have only got the same response every time. They said the funds will be there on Monday XX/XX/2020. And I yet to have my money
|
| 07/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I use cash app service. I was using the app and accidentally loaded {$700.00} on to my cash app and reversed it immediately. I did not authorize that transaction and when I tried sending the money back, they charged me a fee of {$10.00}. I tried reaching out to the team on cash app via XXXX direct message, and was told they would not reverse the fee. I will attach screenshots of the XXXX conversation where I mention contacting the CFPB and they dismissed both me and your agency.
|
| 11/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
CashApp - Square CashApp Debit Card ( Square ) just showed up in the mail - I never opened this account.
Issued thru XXXX XXXX - they are NO HELP.
Why would they even issue this?
Spent days chasing thsi down..
CashApp service is horrible -- - have to use XXXX for customer service- the phone number is a joke -- never get ahold of ANY HUMAN.
After two days I managed to get SOMEONE ( XXXX ) to close this but they will NOT provide any information on how it was opened, when etc
|
| 05/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Servicemember |
|
XX/XX/XXXX a purchase was made with my cash app card, for {$1000.00} at liquidators XXXX. I tried reaching out to Cash App for 2 weeks straight calling and receiving due to covid-19 we have reduced staff. Finally weeks later they responded to email saying I needed a police report. I called XXXX Police Dept. 3 times to be told I would receive a call from an investigator. At no point has Cash App offered to help me in anyway or credit my account while they investigate. Please help.
|
| 02/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
re : Cash App - A Square Product.
Refund amount {$480.00} from XXXX The only contact number XXXX only tells customers to use the Cash App to contact customer service.
Refund is ''in review '' and support tickets are being auto-closed.
The company which is issuing refund states refund was returned.
Cash app is seizing assets and not returning the refund total. and does not follow the correct procedures for returning a refund.
Getting this refunded ack ASP is very important.
|
| 05/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX, the XXXX account XXXX texted me saying how she's a representative for Cashapp and if I send her {$100.00}, she would send {$1000.00} back. Long story short, she kept my money and refuse to give anything back. I cashapp account she had ne send the money to was XXXX XXXX. I really just want my money back and for her to be caught for those lies. Anything you guys can do to help would be great. I also have the screenshots of the conversation, if that will help.Thanks.
|
| 04/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I used cash app to deposit {$29.00} into a different XXXX XXXX that I am a the account holder of. The funds should have been sent to my debit card.
I used Cash App instant deposit which should have transferred the funds immediately. The funds never arrived/received by my bank. XXXX XXXX does not have the funds and has no record of receiving any funds and no funds are being held by XXXX.
Cash App has refused to refund the missing deposit and/or provide me with a trace number
|
| 01/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Today- XX/XX/2021. Someone hacked my cash app account after my stimulus check was deposited. I received emails telling me my email and phone number had been unlinked from my account. Right after. I received an email telling me my stimulus check had been deposited to my cash app. I have no way of getting into my account. And when I contact cash app support they are telling me they cant help me. I am a single mom of XXXX who does not get child support. I really needed that money.
|
| 11/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I used cash app to send a friend XXXX $ she never received it I reported it to cash app they said she had to do it from her app because it showed as complete. She also contacted them several times and they said I need to I reached out again and was given the same reason I also sent screenshots of her conversation on cash app where they said I had to and was told she had to contact them and although we both gave them photo proof she didnt get it they refused to refund my XXXX $
|
| 10/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
I received a quarterly summary letter from XXXX XXXX dated XX/XX/XXXX referring to a new inquiry alert type. The date of the alert was XX/XX/2021. The details of the alert or square capital LLC. The credit reporting agency was XXXX. I attempted to contact XXXX and square capital LLC by phone but was unable to speak to any representatives as there was no option to do so. Online with both companies got me nowhere. I need to know if a loan was taken with my identity fraudulently.
|
| 02/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed by a hairstylist through cash app. I reached out to cash app and they basically told me they couldnt do anything. Cash app let people take your money out your account but wont refund it back out the same account. They run as a bank with having a checking account and routing number but yet they will not dispute a scam even after you have proof. You can not talk to anyone on the phone. She deleted her interactions but before she did I took photos of everything.
|
| 01/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
In the beginning of 2020 I opened a cash app account which I had my first stimulus check deposited into directly. In XXXX of 2020 my account was compromised and I lost access to the account I tried contacting cash app support to verify that my account had been closed however my second stimulus check was deposited into the account which I do not have access to. Cash App has offered no support helping me regain access to my account nor have they blocked the stimulus deposit.
|
| 12/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/2020 - I accidently sent money to the wrong person in the amount of {$100.00}. I reached out to the individual and she refused to refund my money. So, I contacted Cash App to help me resolve the issue and they refused as well. I need my money refunded. A financial company that deals with transferring money should have an adequate process to help their customers in the event of a mistake. The fact that their only response is there's nothing we can do, is unacceptable.
|
| 02/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I had money sent to me by cash app for $ XXXXthis happen every month but this XXXX the account was locked. Cash app says they can not unlock the account because of security with no further details.therefore the sender ask for refund he was told no because it the money was in my account.cash app did offer me any way of getting my money and then transfer to my bank account that was attached to account or put in cash app none this is done the just keep my money is this legal
|
| 05/29/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Over {$23000.00} stolen from Cashapp with no explanation or response to any of my support requests. This is unbelievable! I am a XXXX XXXX I run a XXXX XXXX there is no fraud nothing suspicious. They haven't answered ever. Not once. Why did you refund the unemployment benefits why wont you answer via cashapp support, email, XXXX, XXXX? This is the most insane life ruining thing you can do to someone and not have a phone number to call. I'm so angry you can't even imagine.
|
| 07/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2020 I received am email alert from Cashapp Square cash that my account was locked due to unusual activity detected. When I tried to sign in i had to confirm my identity to have access and i got a message that the funds was not accessible for up to 48 hrs. After over sending over 10 emails to customer support no one has unlocked the account I can not gain access to my money I have no access to a live representative. Please help me retrieve my money from cashapp.
|
| 10/17/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I have gotten several Unauthorized charges from XXXX on my cash app card. My card has never been used on XXXX. XXXX refuses to remove them and cash app is ignoring my complaints. Cash app is defrauding people by allowing access to peoples card numbers and not responding to their disputes. This must be stopped XXXX is also defrauding people. If I dont have a XXXX account its obvious I didnt make the charge. They wont let you dispute the charge unless you have an account.
|
| 10/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
on XX/XX/2019 I tried to cash out my money from cash app to my bank card I was told that my account has been closed and then I should link a new debit card to withdraw my remaining funds every debit card and credit card that I've linked is not compatible with cash app there is no operator to speak with only voice animated replies I currently can't withdraw the funds or send the funds to someone else ... I have no idea what to do now I've been trying for two months now
|
| 04/05/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
|
|
on XX/XX/2021 ( one ) purchased was made at XXXX XXXX XXXX # XXXX XXXX, Texas for {$56.00}, the CASH app card has two transactions for the same amount posted to account, ( 2nd ) was never made. XXXX XXXX is claiming only ( one ) payment/transaction.
CASH app will not respond to email, no contact information available for a live person.
My money was taken from card, and no refund has been issued back to card.
XXXX XXXX XXXX and CASH app are the parties involved.
|
| 01/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I basically Got scammed with {$250.00} there was completely no actions taken by the company no matter how much screen shots and proof I showed them as to what explains what happen and that it was problem on their end no action what so ever just telling me next time make sure I know the person when I definitely was not even trying to make a transaction using cash app in the first place and the person whome was supposed to receive the money does not even have cash app!
|
| 09/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
my bank XXXX XXXX XXXX XXXX XXXX is linked to cash app and it Transferred money to two different people who I do not know on XX/XX/2020 for the total amount of {$3000.00}. Attempt to contact my bank and was I formed I still had to pay back the money because it was from my cash app account. Tried to explain what happened and was still informed it was my responsibility. Attempted to contact cash app and heard no response back. To this pay Im still paying the bank back.
|
| 09/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
XX/XX/21 I received a cash app visa prepaid debit card in the mail. It was from Square inc. CashApp XXXX XXXX . I never has a Square or CashApp app account. I have been trying to get this card and Square account cancelled. I believe it is a identity theft problem and I would like them to cancel that account in my name.
Visa would not cancel the card. Cash App asked for info to send them to cancel the card which I sent them. Square said they really couldn't help me.
|
| 08/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
At XXXX XXXX on XX/XX/2020, I attempted to withdraw {$240.00} from my cash App card at an ATM Machine in a XXXX XXXX store located on XXXX XXXX XXXX, XXXX XXXX, MD XXXX {$240.00} was taken from my account balance ( {$240.00} the amount I requested, {$3.00} ATM fee, and {$2.00} Cash App fee ). However, I did NOT receive any cash from the ATM machine. I have attempted to contact both Cash App and XXXX XXXX on numerous occasions and neither of them has got back to me.
|
| 04/15/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
CashApp allowed a merchant to obtain funds and not complete the service. CashApp then lied on the bank dispute and said that I, the consumer, received goods/services in full, which is a lie. I provided them with documentation showing the seller never responded after the company received a payment. I have contacted CashApp several times, and all they do is send automated responses. I have the proof, and it is unjustifiable for CashApp not to refund my money and lie.
|
| 03/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Someone sold me a product and a service. After they received the money, they told me I was not going to get the product and blocked me on Cash app and from their phone. The merchant stole {$1000.00} and additional {$300.00} from me. I have reported it to the police on what has happened. The police have all the merchant information and well knowledge that it was a scam. The transaction deleted from my balance but it stated pending. I tried canceling the transaction.
|
| 07/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem with direct deposit
|
|
Web |
|
|
Cashapp has received 30 deposits from the government UI office of Ga and will not add the funds to my account On XX/XX/2020 26 deposits were sent On XX/XX/2020 4 deposits were sent Totaling {$9800.00} I have emailed cashapp over 40 times and they keep saying they are working on my issue It has been going on a month and still I dont have my money Please help us We are being evicted from our home and our auto insurance has been canceled because of this Please help us
|
| 07/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have contact cash app on XX/XX/XXXX about {$210.00} bitcoin I been scammed because I have never got my other and the seller will not respond back to my email I have ordered a prepaid gift card and never got it and I have contacted my bank and cash app and they both they tell me they can't help me or dispute the payment I am XXXX because I got scammed out of {$210.00} and can't get a refund I want y'all to refund me my {$210.00} back or dispute the payment for me.
|
| 06/13/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/XXXX cashApp locked my account. I sent email the same day. Customer service stated it would be resolved in 24 hours. I contacted them everyday since the XX/XX/2020. XX/XX/XXXX cash app support sent a email asking me to verify. I replied an hour later. Ive sent emails, and contacted support via XXXX. Still no response and my account is still locked with all my funds. I have a decent amount of funds in that account and now I cant purchase food etc for my XXXX.
|
| 08/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
On XX/XX/2019 my account was locked by cashapp. I currently have {$990.00} locked in my account and no one has contacted me or gotten back to me. I followed the app instructions to regain access but cashapp has not contacted me. I keep getting automated email saying they will contact me in 24 hrs but I never recieve any communication & my account is still locked. I don't know why it was locked but I need to regain access to my own money so I can remove it for good.
|
| 10/28/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I sent Square police reports awhile back through email to a Square representatives who stated he would forward the information over to clear the balance owed. However it appears nothing had been resolved. My XXXX credit card was stolen and fraudulent used including unauthorized access to my square account after it was taken over by a criminal organization who tried to threaten me if I took any action against them. My information was then sold on the black market.
|
| 02/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I received a 1099 form from Square , Inc. for XXXX loan or something. I did not do this.
I did not use this business, I did not receive the money, I did not apply to this business.
I have tried to contact them, but no success, I have sent two emails to the organization to get information on this issue, I can not get a human person. I do not have an account anywhere. This is fraud, someone used my SS number and I can't access any thing regarding this account.
|
| 10/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2020 I tried making a purchase of {$1.00} and was declined even though I had the money available. I checked my profile and it told me my account was closed. I emailed for an explanation why and Square Inc sent a generic email about violating the terms. This didnt start happening until I started using the app for stocks. I have done nothing wrong and barely use my cash app account. Only for XXXX or stock purchases and small store purchases for the XXXX.
|
| 01/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Overdraft, savings, or rewards features
|
|
Web |
|
|
I have been going back and forward with CASH APP about a charge back onXX/XX/XXXXfor XXXX I was told " We opened a dispute claim with the card network because the merchant forced your Cash balance negative when the transaction captured initially. Based on the details provided by the merchant, they awarded the claim to the merchant. '' But the merchant provide me with poof that they sent the money back to cash app now cash app is saying its nothing they can do.
|
| 11/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Cashapp refuses to find my money transfer that was sent back to them on XX/XX/XXXX.
XXXX has stated that on XX/XX/XXXX they processed {$2500.00} from my bank. My bank has called XXXX and my House of Representative have called XXXX as well.
XXXX has stated that " CashApps needs to contact XXXX to process my funds back to my account. '' Cashapp keeps telling me that my bank needs to call XXXX.
Cashapp has refused in my XXXX other fillings to contact XXXX.
|
| 11/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had made a transfer to the wrong person of 400 on or about XX/XX/2020. I contacted Cash App within 2 minutes of doing it. It states if you contact the right away they will help you recover it.
When I sent the money to the correct person I was then ripped off for XXXX the person didn't supply the product that was promised. I then contacted them again with in an hour of that situation. They refused to do any thing about the two payments of XXXX in XXXX sent.
|
| 06/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was using my cashapp normally when all of a sudden my cashapp account was frozen, i then tried for 2 and a half weeks to get in contact with a support team member to no avail, i am homeless and my situation is URGENT. I still have money on my account and i thinj they stole {$760.00} out of my account, i spoke with a XXXX member and they said that they never 'reversed ' any money, so i dont know why there was a {$760.00} reversal charge. Please help me.
|
| 06/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have XXXX in my cash app for my car payments and now its frozen I cant pay my car I cant cash out I cant transfer money to my bank my cash app is completely frozen again this is my car payment that has to be made Im behind 2 month due to the covid-19 and this payment was very much important Ive tried everything complaints costumer service customer support and noone has reached out I need this matter resolved and my money into my acct as soon as possible
|
| 11/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American, Servicemember |
|
Account is closed for not following the TOS they are not telling me what I did wrong our account has been found to be in violation of our Terms of Service and has been closed. While you are still able to access your account and may cash out any remaining funds, all other features, including the Cash Card, have been permanently disabled.
I dont have specific reasons why, but you can view our Cash Terms of Service at XXXX XXXX XXXX for possible reasons.
|
| 06/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Ive been using cashapp for years and never had this problem my account was frozen on XX/XX/XXXX then unfrozen a few days later so I thought it would be easier by taking all my money out my cashapp so it wont happen again then a few days later my cashapp froze again but this time for weeks and I tried to get in touch with cashapp through XXXX they said theyll me with me soon weeks go by no text back I emailed them and still nothing I dont understand why
|
| 11/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Purchasing gift cards through cash app on XX/XX/2020 and XX/XX/2020.
Non service of merchandise received and rightfully disputed the source with the actual funds responsible of holding.
Cash app has been contacted about 10-15 times and even contacting XXXX XXXX. The bank associated with the cash app card.
XXXX faxed my documents over and now cash app wont even recognize the XXXX and XXXX are the two amounts Im disputing and still have no access too.
|
| 07/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
XXXXI went to purchase2 items from XXXX XXXX XXXX one in the amount of {$29.00}, and the other in the amount of {$88.00}. After receiving the items neither item was in working condition. I reached out to XXXX XXXX XXXX via text message and requested my funds back, which XXXX XXXX ignored my messages. I reported this issue to Square, Cash App, which is where the transactions were made threw and they informed me there was nothing they would or could do.
|
| 04/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 a friend of mines sent me XXXX worth of bitcoin roughly {$510.00} in USD. Ive been using bitcoin features on my cash app for a year with no issues receiving or sending so i told him to send it to my cash app wallet address which is ( XXXX ). It suppose to change after every confirmed deposit. My friend confirmed with me with a picture that he sent it to that exact address and it had 3 confirmations. i have not received my bitcoin at all.
|
| 09/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/XXXX, my Cash App account ( $ XXXX ) was closed for unexplained reasons. I have {$170.00} balance. I've tried linking other bank accounts and sending the money to other people to withdraw the funds, and get messages saying a card can not be linked at this time. I've sent messages to Cash App Support and I get the same automated responses. Bummed that my account has been closed, but I simply want my {$170.00} out of it and I'll cut all ties.
|
| 05/23/2019 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Oh XX/XX/2018 I was the victim of 2 scam artists using the Cash App system.
authorization code : XXXX transaction ID number is : XXXX I later complained multiple times requesting a refund which they have refused. I was told the scam artists account was closed, but then to test this i sent them {$1.00} on XX/XX/XXXX and it went right through.
So I was lied to that their account was closed and they were kicked from the system.
thank you XXXX XXXX
|
| 01/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2021, I received a call from audio call stating to call another number, because my cash card was blocked and to unblock it I needed to call this number XXXX, I called from another phone a person answer and hung up. I feel like the caller had some type of scam attempting to some way take money from cash app. The original number was XXXX. This may be the way people are getting ripped off in the cash app. I checked my cash app it was fine ...
|
| 09/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Square is holding {$660.00} due to a dispute. However, they refuse to return my funds even after the dispute was resolved in my favor. They also attempted multiple ach transactions to collect a fee on that same {$660.00} transaction, which doesnt make sense if those funds were suspicious at the time. This resulted in my bank closing my only mainstream account. Square also closed my merchant account and makes it impossible to talk to a live person.
|
| 11/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2020 I cash app {$460.00} to my bank XXXX XXXX XXXX and on Saturday XX/XX/2020 I call the bank and they told me they never received it to my account.
and as of XX/XX/2020 it is still not in my account at XXXX XXXX XXXX XXXX. I have {$460.00} missing and no one knows where it went to. I am out of {$460.00} I dont know where it went to. I need someone to please investigate on this matter.
Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 01/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On about XX/XX/21, I received a debit card in the mail for XXXX. I never opened an account with them, nor do I have an app, yet I received the card. I sent an email to them and they notified me that the account was closed and an alert was placed. I then received a card in the mail on XX/XX/21 from XXXX XXXX. I do have the Cash App downloaded and I use it, but I never requested a card. I have contacted them but am waiting for them to call me back.
|
| 02/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
My name is XXXX XXXX, unemployment transferred my funds to XXXX XXXX, the issuer of the cash app card, they sent it to an old account that I no longer have the login information to, I ask them to send it to my current account I sent them the trace letter that unemployment sent me that states where the funds are the account number and the amount I gave them my current cashapp info and they still refuse to see my money please email me at XXXX XXXX
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
cashapp is the worst financial app out here. its really the giveaways they do when other customers are struggling to access their own funds. i have a direct deposit thats in my account but hasnt been credited to my balance. they have no phone support or online chat or anyway to inform their paying customers on the situation. its been 24+ hours in a pandemic with them failing completely they should pay serious consequences i want to press charges
|
| 03/25/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
My cash app account withdrew XXXX dollars from my bank card to someone else cash app card without my permission I have reached out to them several times and they keep saying that its my banks fault which my bank says because it was taken out from a card that was liknked to my cash app account I need to talk to cash app.i sent them a copy of the transaction and the number of the card it was sent to they still refuse to investigate this problem
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On What XX/XX/XXXX {$20.00} was taken from my cash app when my phone was not with me stolen and notified cash app they immediately disclaimed and said that funds would not be returned I happen trying to reach cash app in no Resolution husband found as of XX/XX/2021 I found them that I haven't had a problems with identity problem and they was not helpful they It was unprofessional in Denied my cla before doing due diligence into the situation
|
| 08/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Yesterday on XX/XX/XXXX I tried add cash from my bank account to my cash app and it failed no matter what amount I tried. Today I tried again and decided to contact support when it failed again. An automated email came back saying that my account had been closed. I now try to cash out my remaining balance into my bank account and that transaction fails too. I would like to get the remaining balance from my cash app if it is no longer usable.
|
| 08/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020, cash app account was hacked and took different amounts {$1200.00} and the second transfer of {$1400.00} from my bank account and sent to different account without my authorization. The amount was sent to a fake bitcoin account. I tried refund the amount and even dispute the transaction but stated that i need to file a police report for further investigation. I filed a police report about the fraud and unauthorized transaction.
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Today, XX/XX/2020 I tried to withdraw {$400.00} from my cashapp account and Ive been able to withdraw money before. Ive tried 5 different times to withdraw from the ATM and it wouldnt allow me to, I went to check and they said that my account is closed.. didnt even send an email or anything and that is an inconvenience for me right now especially during this pandemic. Please help me get my {$1000.00} from cashapp I want to withdraw all of it
|
| 09/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
Servicemember |
|
I have a prepaid card through CashApp.
Several unauthorized charges have been attempted and today ( XX/XX/XXXX ) 70 unauthorized charges for {$5.00} were approved through CashApp.
The company told me that I needed to reach out to the merchant in order to dispute the charges until they posted.
I have several bank accounts and never have any issues with fraud. However, CashApp seems to be plagued with fraud and security protection issues.
|
| 08/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed when I was in California about a job offer and a company needed to use my bank account to send transfers over. After I realized I was most likely being scammed I tried to stop it but was threatened to send the money. I sent {$5000.00} through cash app and now my bank is holding me accountable for it. I tried contacting the people who scammed me to just send it back and itll be over and they threatened to show up at my house.
|
| 09/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Im just trying to get my money. Ive made many attempts to contact this company with no avail. I need instructions on what I need to do. The introductions on the site says if you still have funds left to attach another debit card & cash out the funds, the funds were previously cashed out but the funds never reached my account. That card was cancelled & I have since replaced that card. I just need to know what I have to do to get my money.
|
| 11/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was supposed to be buying an XXXX XXXX from this young woman on the XXXX XXXX XXXX. She explained that I had to send the money before she sent the phone. The phone cost {$200.00}. After she got the money, she blocked me on everything and basically scammed me. Ive literally sent CASH APP over 50 messages about getting a refund and I havent gotten a respond. Theyre supposed to take up to 24hrs to respond, its been 72hrs and I am fed up!!
|
| 02/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
I made a bitcoin purchase XX/XX/2021, from Cashapp. I tried to to withdraw those funds that same day as advised by my investment broker but have been prevented from doing so despite repeated attempts. Cashapp closed my account arbitrarily on XX/XX/2021. The only responses I have received from Cashapp are standard directions to access my funds, but none of those steps work. I simply want to withdraw my funds but Cashapp won't allow this.
|
| 07/14/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I was scammed and I contacted cash app and they didnt do nothing to solve the problem and said, that I was aware and had been in contact with the scammer. I was scammed out of {$420.00}. This happened on XX/XX/XXXX. It took cash app a few weeks to contact me back. They gave me some documents to fill out and send back. I did just that explaining what happened and they basically told me I was lying and I knew the scammer. Which is insane.
|
| 09/30/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
This seems to honestly be a scam this cash app account had my XXXX XXXX XXXX checking account linked and someone cashed out money from my account. I did a bank dispute to close that account and get a new one but cash app now is saying they dont see that when clearly the bank did and closed my account. Transactions that I disputed and provided clear proof I didnt debit they are saying needs 45 days. I need help to get my money back asap
|
| 01/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I was a victim of XXXX fraud last year and received an unsolicited Cash App XXXXdebit card in the mail today ( XXXX ). When you try to call the company, there is no number available. There is no way except to send a message via email to the company or to get help unless you activate the fraudulent card through the web or app. This card was opened using my social security number but I have a credit freeze on through all three bureaus.
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I continue to get overcharged for services not provided to me by XXXX. they do not allow you to call them..they do NOT respond to emails and they continue to over charge each transaction by at least 3 % I have reached out multiple times abut have NEVER heard back from them.
they deny you access to call them and it is beyond frustrating it is as they are stealing your money in the bright day light and you cant do any thing about it.
|
| 02/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
There was a total of {$200.00} deposit to my cash app. The cash app showed a total of {$150.00}. I dispute the amount before any withdrawal was taken from the {$150.00}. They continue to address the {$150.00} and the transfers made. I have disputed on several occasions the inaccuracy of the amount. I am requesting {$46.00} be returned to my account. Cash app continues to close the complaint without rectifying their error.
XXXX XXXX
|
| 07/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I tried to send money to my friend of XXXX dollars and it kept declining which it never does in the past. After that I said probably it will work if I send it through bitcoin but it also didnt work. After I sold my bitcoin and tried to withdraw my money, it locked my account. I tried emailing them 10 times but they never responded and I have money still in the app which I cant get out. THIS IS CASH APP and they are trying to scam me.
|
| 09/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My Cashapp account was closed, according to an email received from a rep recently, I believe on XX/XX/XXXX. The current balance is {$25.00}, there are two pending funds transfers totaling {$74.00} which should post by XX/XX/XXXX. Once posted, the balance should come to {$100.00}. I am unable to link an external account to transfer remaining funds to, I requested a check via secure message as well as email, no reply received to date.
|
| 04/24/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/19, I used CashApp to purchase an item I wanted from XXXX. The seller got my money but never sent my item. I disputed the charge with my bank, who said Square Inc., the company responsible for CashApp, stated that the charge is valid and, as evidence, provided proof that I received the item I ordered. When I attempted to address the issue with CashApp, I received a notice that, in response, my CashApp account was shut down.
|
| 08/17/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I have a cash app card. They locked my account, ive emailed numerous times to get account unlocked, with no luck or response. I can not get to my own money. I sent proper documentation to verify who I am. Still nothing from cash app team. I also wrote a letter, no response. I got all emails that ive sent to the support team no luck. I just want my own money. Its been over 27 days if not longer. XXXX XXXX email XXXX, number is XXXX.
|
| 10/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Name of the product or service involved.
XXXX XXXX ticket / Cash App purchase The dollar amount in dispute.
XX/XX/XXXX at XXXX XXXX Captured {$240.00} XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX at XXXX XXXX Captured {$28.00} XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX Captured {$10.00} XXXX XXXX Identify your attempts to resolve the issue ( s ) with the company, corporation, or organization.
XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XXXX
|
| 05/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have been a customer with cash app for over 6 years, have used their services plentiful. On Tuesday, XX/XX/XXXX, I went to an atm and the machine was faulty and did not dispense cash. I opened a claim and as of Sunday, XX/XX/XXXX I was credited back. Today i attempt to purchase and send bitcoin as I have done now for over a year and was flagged and closed today without explanation. This was normal activity to buy sell and send.
|
| 12/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX, an individual hacked the account of a close friend, requesting money from several individuals. Unfortunately, this hacker used Cash-app as a service. Cash-app claims that it can not do anything about the issue, even though their platform was used for fraudulent/scamming activity. This account has stolen over {$1000.00} from individuals. Cash-App refuses to do anything about the situation or even protect against it.
|
| 10/16/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
Servicemember |
|
In XX/XX/XXXX I hired Square One debt settlement to help me pay off all my credit card debt. Monthly XXXX was taken from my account to amass funds for debt settlement and the fees included with this service. In XXXX of XXXX this company went out of business. Mo fees that remained were returned to me. The owner was to give me the new company taking over. No information for that was provided.
In essence they took my fees and ran.
|
| 06/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I had a package stolen by usps worker, I tried contacting merchant and my account was closed I tried contacting usps and nothing came from the investigation even though packages in area are being scanned delivered and customers never receiving their packages. I submitted multiple disputes with cashapp, I was refunded the money then it was taken out my account again and the dispute was closed with no communication or explanation.
|
| 04/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
This unauthorize and fraudulent transaction happen on XX/XX/2020.
I had a cash app account, someone or something cash out at XXXX XXXX XXXX at XXXX XXXX a total of {$870.00}, which was everything I had in the account. I kept contacting cash app support their not help at all. I contacted the XXXX XXXX XXXX and the best thing they told me was to contact C.F.P.B. I let them know i do not and never have an account with this bank.
|
| 07/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/XXXX my XXXX send me money with Cash app.according to their written statement money should be available 1-3 business days.
App said it would be available Friday XX/XX/XXXX. On that day inf.said it would be available XX/XX/XXXX. Yesterday it stated it would be available Tuesday XX/XX/XXXX.
I contacted them and their reply was generic. They are trying to charge XXXX $ For instant cash.
This is not acceptable XXXX XXXX
|
| 12/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have had my cash app a point for some time now and they closed my account once, I reached out to report them and they gave me my money back. Now they have closed it again and I have no way of transferring my money to my bank account. I own a business and this money is now being taken from me during these hard times of the pandemic. I have tried numerous times to e mail them and they say they cant give me my funds. Please help
|
| 01/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I executed a deposit transaction into my Square account on XX/XX/2021. On XX/XX/2021 I was notified my account was locked and I would have to wait 180 days, but no less than 150 days, for access to the funds. It has been over 180 days and my funds are still locked. The company has made no attempts to allow me access to my money. I just simply want to retrieve the money I was paid and is still locked in the account.
XXXX XXXX
|
| 09/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Yesterday I received an email from XXXX who works for cash app, stating that I need to submit another copy of the affidavit with death certificate so I did through the portal. Except all this information was sent prior so why do I have to keep sending the same information over again. I want this issue to be resolved so I can move on from this. Why aren't they giving an answers on either account?
account # XXXX account # XXXX
|
| 09/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Transaction of {$8000.00} was made to my account today. Shortly after, my account was deleted with no reason at all. My phone and email were unlinked and I was forced to create a new account. This was through CashApp company. They deleted my card as well. I had {$50.00} on the account already. I contacted the company & they have no explanation as to why my account was closed. But the money was approved before it was deleted.
|
| 09/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Hello, this is not my first time going through something such as receiving deposits from cash app ive been a valued customer since XXXX and never had this problem up until XXXX of last year. They cash support no one ever responds and they numbers gives me the run arounds i havnt been able to speak to anyone directly about my problems cause they are either telling me they dont see no deposit or they dont know whats going on.
|
| 02/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had a cashapp account XXXX XXXX. Balance in my account was around {$120.00}. I changed to a new XXXX. There is no way in their app to deal with changing over to a new phone. Ive had over 15 emails with their service people. Ive provided al the information they requested and jumped through endless hoops and requests. After two weeks of this they simply said my request is denied and now all the money in the account is lost.
|
| 07/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have a balance of {$100.00} on cashapp and I cant deposit it. I thought it was because I lost my card and requested a new one. Once I got my new card I tried to add it to the account and it wouldnt accept it. When I go to cashapp support it doesnt have a phone number for customer service. It says my account is closed and I did everything it says to do in order to transfer the remaining funds to my account and no success.
|
| 09/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I sent XXXX + XXXX to a counter top business that utilizes cash app. The next day I sent the remainder balance for a total of XXXX XXXX the business never supplied material for home I contacted authorities andthe detective on my case has filed a felony charge against the individual XXXX XXXX. I contacted cash app and supplied police report contract as well as my bank and my funds since have not been returned.
|
| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On Tuesday XX/XX/XXXX I was able to use my Cashapp card for an amount of nearly {$30.00}. Yesterday XX/XX/XXXX I tried to use my card for a smaller purchase of {$1.00} and it was declined. Once I tried to move the remaining {$410.00} from my Cashapp to my checking account it told me That I had no Cashapp funds and the transfer was declined. I clearly gave the money there, what will happen to my account and the money in it?
|
| 05/21/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2018, my grandson requested {$350.00} thru cash app. I accepted the request and sent the funds. An unauthorized person hacked my grand son 's account for {$250.00} and then {$100.00}. Cash app kept telling me to refer to his bank to verify where the funds went. My grandson is XXXX y/o and does not have a bank account. After 37 emails, cash app refused to give a refund and could never identify where the money went.
|
| 07/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2021 i made an online purchase totaling {$400.00} with my Cash app card. I never received the product, and I tried to dispute but the representative for the Cash app refused to file a dispute.
The company I purchased from XXXX XXXX XXXX is refusing to refund me. So I entrusted that Cash app would have my back. I've given over 12 screenshots of documentation including everything that Cash app asked me to provide.
|
| 06/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used the payment processor SquareXXXX to process payments in XXXX of 2020. My account was cancelled and they help about {$17000.00} of my money. I was never given a release date. After multiple emails, they finally said my money was being held for 180 days, which was XXXX XXXX, It is now past XX/XX/XXXX and I can not transfer my money or get a response., There are no disputes pending and it is too late to file disputes.
|
| 04/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
|
Web |
|
|
My problem is it with the company a XXXX XXXX they've been holding my money for three weeks they haven't transferred money to my bank account I use them as a credit card processor for my small business I've been trying to contact them every single day and nobody answers is just a machine I need to know what's going on and where is my money they hold in almost {$4000.00} I would like to get my money and cancel the account
|
| 02/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Cash app decided to randomly close my account for no reason after having all my personal Information ( social, routing/tracking number, ID, and address ).
They have no support number and only reply with a terms of service email when you contact there support option. This borderline fraud and stealing personal information without access to my account or a representative. Contacted them over 5 times on email to no avail.
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Date of problem : XX/XX/2019 Total amount in dispute : {$3500.00} Company in dispute : Square ( Cash App ) Problem : I had my income tax deposited to my cash app and after a few totally legal transactions, my cash app wouldn't allow me to withdraw, add, and receive money. A year later, and my money is still stuck on my cash app. I'm a single mother with XXXX kids, I tried everything. I tried contacting them, to no avail.
|
| 04/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Before I could direct the funds elsewhere, by the time the IRS released the " get my payment '' tool they had already disbursed my stimulus funds into my cash app account. I'm on day XXXX now and I still can't cash out or access the money in that account. Support is nonresponsive. Every time I try to access my money it says " We've detected unusual activity. To protect your funds we've temporarily locked your account. ''
|
| 09/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American, Servicemember |
|
I contacted Cash App at the following number! XXXX. All communication was done via text. I was just trying to send my girlfriend XXXX for a plane ticket to fly from XXXX, Ohio to XXXX XXXX, TX. My Banks XXXX and XXXX lookup the action of this cell phone application as a scam and or fraud and blocks all attempt to withdraw funds from any account. I have attached the entire text of our deals to this compliant in PDF form.
|
| 04/03/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I ordered a product and opted in for biweekly payments to be debited from my cashapp card, the company did not provide the product that I paid for and I would like my 2 payments that was taken off my card returned, I have tried to contact cashapp but there is no proper channel to resolve the issue, the company named XXXX took ( 2 ) {$67.00} payments from my card and they refuse to provide the product or refund my money.
|
| 06/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I basically discovered there was an issue ordering a Cash Card from the Cash App and have been E-Mailing for days for 2 weeks on an explanation to why I can not order one and got no response but that this was a known issue. The company basically lied to me because it was not a known issue and now the account is closed and I cant access my funds or can't pay my bills which led to me being charged more fees and suffering.
|
| 08/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I purchased XXXX through my CashApp account and mistakenly transferred it to their account directly ( $ cashapp ). I've been trying to get support to help me retrieve the funds, but have been going in circles with phone, app and email support. Surely there's something they can do since it was sent to them. If I had mistakenly sent it to a random I would understand they can't help, but this money went to them directly..
|
| 05/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
For the past two weeks, I have been trying to contact CashApp because they have froze my account for my protection. I emailed them and I get a automated response stating they will handle my case. Later in the week I tried to cash out my money and now my funds are frozen. I contacted them on XXXX and theyll on give me automated messages and tell me to wait 48 hours. Its been two weeks and I need access to my money now.
|
| 03/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
on XX/XX/21 XXXX {$790.00} was deposited into my cash app from XXXX ( XXXX XXXX on XX/XX/21 XXXX {$700.00} was tooken by XXXX ( I did not make transaction ) on XX/XX/21 XXXX {$94.00} ( the remainder ) was tooken by XXXX ( I did not make transaction ) my cashtag $ is $ XXXX An unidentified/unauthorized email was connected to my profile ( XXXX XXXX An unidentified/unauthorized number was connected to my profile ( XXXX )
|
| 11/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2021 I made a purchase using my Cash App card at The XXXX XXXX for the amount of {$31.00}. The XXXX XXXX cancelled the order due to being out of stock and they refunded {$31.00} to my Cash App card.
However, when I checked my Cash App account, only {$1.00} was refunded. I have tried to bring this up with Cash App customer support, but they keep saying that they are unable to reimburse the missing {$30.00}.
|
| 08/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Since XX/XX/2020 i have been tryna cash out {$2500.00} my cash app but it won't connect to my XXXX XXXX account. I have asked cash app to reopen my account so i can link my bank but they will not take any actions to help me. That money was to be use for my kids medicine. I would greatly appreciate tour help with this matter i just wont to get my monwy and be done with cash app. Thank you for any help you can provide.
|
| 10/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
Servicemember |
|
Since XX/XX/2021 I have trying to get my money back from unauthorized charges from XXXX and a canceled order from XXXX cashapp have lied several times and refuse to get my money back from merchants. I have selected these authorized charges at least 7 times and cashapp is prolonging this issue they continue to lie and say ah investigation was open and no updates and then tell me get to my money back from the merchant
|
| 04/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
have been using cash app over a year now my money was deposited directly from my job never had a issued till now with my irs check had a call, text, email to verify my account so i did thinking this was cash app i've emailed several thousands emails to cash app asking for my money with nothing but we do not answer this email address please see attached photos below they stole XXXX dollars from me and i need it back
|
| 04/29/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
Two transactions totaling {$1100.00} I process the card payment for customer. Then my account is blocked and I am told they will no longer do business with me I can no longer access my account and it is impossible to reach anybody I talk to one person on the phone finally and they said to me that somebody would get in touch with me the email and I have sent many many emails since then nobody has contacted me back
|
| 01/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Tried to resolve this with this company, they sent me this a response. The company didn't do the right thing, they have committed fraud. This needs to be addressed and forwarded to the FTC and FBI and I will be ready for a federal lawsuit and will be in presence to every legal trial.
As an American My Rights Have Been Violated, This company did not protect the consumer, therefore they are an fraudulent company
|
| 02/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, My names is XXXX XXXX. I purchased a clothing set from XXXX XXXX a figure on XXXX. I sent the money via cash app and was never sent the items I purchased. I the seller for my item where I was ignored and blocked. I contacted cash app where I sent the money, no one offered to help. I contacted my bank no offered to help. XXXX XXXX has a recorded of scamming fans on XXXX. I think her account should be XXXX.
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have a cash app account I just recieved my direct deposit on Tuesday and I was trying to send someone some money and its telling me that I dont have enough funds on my account but my account balance shows I have money there and I tried several times to see if it was going to work and it doesn't I even had someone send me XXXX and my amount went up XXXX but it's still saying I dont have the funds to send money.
|
| 02/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
My daughter sent me {$600.00} around XX/XX/2019. I have screenshots of her sending but I dont have the funds andCashApp will not respond to me. I received the initial email saying they had my inquiry and would respond in 24 hours, but that has passed a few times over and I cant get any responses or help as they have no phone support and they are simply not responding to my emails. I have opened several tickets.
|
| 08/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American, Servicemember |
|
I have been using cash app for years with no problems. When I logged onto my acnt yesterday I had {$1400.00} in there which is normal. I thought I was missing some transactions so I called Tech support. By the time I was done 4 hours later all my money was gone plus an additional {$490.00} from my linked XXXX XXXX acnt. I have tried everything and money is no where to be found. I spoke to XXXX at XXXX ext XXXX
|
| 04/12/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
I received a visa debit card from cash app that I never applied for. They would not let me talk to a supervisor nor disregard the card. They gave me the email of who applied for it but it does not exist. It was XXXX. I took screenshots of the chat conversation because they would not let me talk to a supervisor, so I went to their site and have not got a response. She would not allow me to talk to a supervisor.
|
| 06/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On the night of, XX/XX/XXXX my phone and card were used to make unauthorized charges to people whom I've never sent money to before, or after. Cashapp has simply said the " refund failed '' after initiating a chargeback with my bank immediately upon the matter had coming to my attention. This money is rent money, I've been borrowing from future checks to get by while cashapp just sits around and says oh well.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
A man from the phone number ( XXXX ) XXXX ( XXXX, MI ) tried calling me and said he represented CashApp. He tried saying that a transfer of mine wouldnt go thru. I knew this was a scam as I have not made any transfers with Cashapp in some time. He asked for my login credentials and I denied him and asked if he was a scammer. He quickly hung up the phone. I did not fall for his scam but I wanted to report him.
|
| 12/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I requested that CashApp pull money back from an individual I had sent money to because they were no longer providing the service as requested. The amount is {$250.00} and was sent to an individual on XXXX/XXXX/20. They told me that they can not do this. They do not allow for making complaints or even wanting to know if an individual using their service is abusing it. I requested this refund on XXXX/XXXX/20.
|
| 06/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have money on my cash app card I've reached out to cash app about this problem and they stated to contact Unemployment I spoke with unemployment and they said that they can not retrieve the money and tell cash app to return the money back to unemployment which they have not done I can not reach cash app to resolve this issue they have lock my cash card and will not allow Me to get my money off My Cash Card
|
| 02/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I use my cashapp for specific people but there are three transfers I just noted today to XXXX XXXX on the following dates : XX/XX/2020 for {$200.00}, XX/XX/2020 for {$20.00}, and XX/XX/2020 for {$320.00}. The transfers were done without my knowledge and did not consent. This is not the first time I have had fraud with my account and every time I use it I label what it is for these transfers are not labeled.
|
| 06/09/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Hello my name XXXX, I have a loan that was sent to cash app because I use cash app for business, cash app is suppose to allow any amount do be direct deposit and unfortunately payment was sent XX/XX/2020 @ XXXX XXXX and cash app has failed the direct deposit for some unknown reason. I also reached out to cash app with multiple emails today and still havent got a response from them. Can you guys please help
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have an old Cash App account that Cash is not allowing me to gain access to because I no longer have the debit card linked to the account that was created about 8 years ago. I have access to the email used to create the account and other personally identifying documentation, but they are withholding any access and funds to the account and claim that there is no way for me to access my {$560.00} balance.
|
| 11/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have been trying for 2 weeks to get my money from cash app. They say they need to verify my identity. I sent them my information 6 times now. They say it takes 1-2 days to verify me. And then they say they can't find my records and to send it in again, meanwhile there is record of our conversation and the status saying 1_2 days. Then they say 10 days. Then they say it's escalated. I just want my money.
|
| 03/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
Servicemember |
|
XXXX XXXX aka Cash App has froze my account XX/XX/2021 with my money on it. I can't send money or buy bitcoin but I can receive money .... I tried contacting via email because there is no live people and there response is my account is frozen and there is no further information they can give me ... I emailed about 20 times and now they will not respond. I can't take my money out I can't close my account.
|
| 01/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
|
|
Web |
|
|
On XX/XX/XXXX XXXX refunded my cash app {$230.00} for a order I didnt receive. On my refunded receipt it clearly stated dont worry about returning the item. On XX/XX/XXXX cash app allowed XXXX to debit my account and put it in a negative status. I attached the receipt from XXXX to cash app showing what XXXX stated dont worrying about returning the item. My account with cash app is still In the negative.
|
| 06/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I sent XXXX in XXXX ( XXXX BTC ) to my Cashapp wallet ( $ XXXX / XXXX ) and the transaction was above XXXX by the time it got to my cashapp due to XXXX fluctuation of price and cashapp limits XXXX transactions at XXXX so it said deposit over limit and to reverse my deposit. Its been way longer than a XXXX transaction takes and I still havent received any word back from cashapp and am missing XXXX USD
|
| 08/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have been contacting this company since XXXX, they have no contact number. It is very hard to communicate with this company for my son 's money. I have not received an adequate answer back from them just generic letters with no official signatures. They have all the information they need to complete the request and I will submit it again through this website. Let 's see what the response will be then.
|
| 12/07/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I tried to make a transfer gor XXXX and they debited my account but said XXXX was not debited. My money was never returned. Today my account was debited XXXX from my account. My card is turned off and been turned off yet someone was allowed to take XXXX off my account and say it was debited for cash as if they had my card and debited cash. I no longer want to use this company. I want my money back.
|
| 11/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I withdrew XXXX dollars from the XXXX atm machine at XXXX an I tried to take off XXXX dollars an before I could finish my transaction the atm machine took the money back before I even had a chances to grab it I have already filed a complaint an cash app has not responded an I sent them the documents they needed showings proof of my transaction an its been another 15 days an I havent got a response yet
|
| 02/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My name is XXXX XXXX and I am the pastor of XXXX XXXX XXXX. We use cash app to process and receive contributions from our members our cash app tag is $ XXXX ( XXXX ) We have over {$2800.00} in our cash app account and unable to retrieve these funds. We have tried contacting cash app but have not received any results. These funds are given from church members. We need these funds to operate our church.
|
| 11/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX mistakenly tried to charge my Cashapp card for a order that was lost and refunded. I contacted XXXX and was told that it was a mistake and they would not charge me. A few weeks later I was charged again by XXXX. I contacted XXXX and was told that they did not charge me. They gave me a error code Transaction ID XXXX Status Error Ive contacted cashapp quite a few times to resolve this. Please help
|
| 01/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
On XX/XX/2021, I sent 2 payments to another CashApp user, one for {$300.00} and one for {$350.00}. The other user didn't follow thru with the agreement, and I further found out the entire situation was a fraudulent scam. I contacted Cashapp thru their app, as well as requested the money be refunded by the other user ( which is CashApps first resolution suggestion ) and never received anything back.
|
| 10/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Today XX/XX/2020 cash app took XXXX out of my account and closed my account so I couldn't stop the payment they was supposed to be reseting my card and stole my money out my bank account my bank said it was a payment made with cash app now. I cnt get ahold of anyone. I have children to take care of and now I'm set back cash app says u cnt even send or receive more than XXXX a day bt then takes XXXX
|
| 08/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
My son was XXXX in his main XXXX, XXXX traveled to his XXXX XXXX shattered his XXXX in XXXX, into his XXXX XXXX, and now it is lodged in his XXXX. He had a XXXX XXXX, XXXX, and a XXXX XXXX which required XXXX. He will have another XXXX later this morning, XX/XX/2020. I have Power of Attorney of my son because he is XXXX at this time. I have reached out to XXXX XXXX and Cash App with no response.
|
| 01/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received a debit card in the mail ( Cash App through Square ). I did not apply for it and have a block on my credit to not be able to open cards in my name. The card is through XXXX bank. When I reached out to the Cash App support there is no way to get ahold of anyone in any way, no email, phone says call volume too high and won't take calls, and request for code to login is also not available.
|
| 02/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
This is a continuation of complaint number XXXX-XXXX.
In regards to the phone number that cash app provided, you reach only an automated system which tells you that you have to contact them through the app which only offers email and then hangs up on you. There is no way to get in touch with a person using the number provided. Cash app continues to withhold my money and not respond to any emails.
|
| 07/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
XX/XX/2020 {$4900.00} Was deposited to my cash app account and since that i havent been able to withdraw or spend any of my funds several attempts have been made to contact cash app regarding this situation and the company has yet to try and resolve my issue I would like for your company to reach out to cash app to release my funds I have XXXX new born children that I have to financially support.
|
| 05/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
I received a Cash App debit card ( which is a logo trademark of Square Inc. ) which I did not sign up for. I received it in the mail on XX/XX/2020. I do not want this account and I want it shut down. I did not authorize an account to be open. I tried to call the company and they have no telephone support and the message says I need to go online. How can I go online if I have no account set up!!
|
| 02/25/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
A CashApp account was opened under my name. I received a debit card that I did not sign up for. I tried to contact CashApp online by using the support link. Since I do not have an account with them, I can not contact them. I sent them a message on their official XXXX in regards to this fraudulent account. I have never been contacted. Today I received another debit card with another number.
|
| 09/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had a cash app account for several months now, and for an unknown reason theyve closed my account and the only response Ive gotten from them is an email stating i violated their terms of service. I didnt, i had to update my card and bank account on file and thats it. I submitted new photos of the documents as requested and then next day my account is closed and I have no idea why or how.
|
| 03/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Old roommate stole all my personal documents and has been attempting to open accounts in in my name, file tax return in my name then changed all my information w irs, Im going thru identity theft now. She has gain access to cash app and got ahold of my bank accounts. She has a history of counterfeiting and fraud. No one is taking me seriously it seems Ive gotten no results at all thus far
|
| 07/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
i open cash app account and during the time the account was open they open it as a business account i never knew this until everytime someone send me money they would take out fees they have tooken over {$300.00} in fees for a personal account when they shoud have not have also they refuse to give me money taken out my account of XXXX $ they have no phone number tocontact noone or nothing
|
| 10/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My name is XXXX XXXX, I opened a square Account for my business to process payment but all of a sudden they do not allow me to withdraw my {$50.00} of sales which I made.
I would like the government to reach out to square on my behalf to allow them to withdraw my funds or to let them tell me when I'll get access to money The email address associated with my square account is XXXX XXXX
|
| 02/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I have experienced fraudulent activity on my Cash App Account. I have tried to resolve the issues thru the app and emails, but have not received any result and it has been months of trying. I could not get any statements, but was able to go through and write down all the unauthorized transactions : XX/XX/2020 XXXX XXXX - {$74.00} XXXX XXXX - {$79.00} XXXX - {$79.00} XXXX XXXX - {$74.00}
|
| 09/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
XX/XX/2021 - I was the victim of a scam via Cashapp ( three {$200.00} transactions ). I immediately ( within 30 minutes ) reported the fraud and cancelled the card. Cashapp was made aware of the problem but did not take action nor did they refund my account. They simply sat on the issue until the XXXX and refused to refund the account because " the transaction was already completed. ''
|
| 01/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On Wednesday XXXX XXXX my stimulus check for {$3000.00} was deposited to my cash app. They rejected the deposit. I recieved my first stimulus to this same account with no problems. I've tried to contact cash app multiple times over the last two days, they have flat out said they dont know why it was rejected. I desperately need that money and cant find anyone to help me or tell me why.
|
| 12/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXXth i paid for a service that i thought was very legitimate but end getting scammed, i contacted the recipient many times to try to get my money back but they blocked me. I contacted cashapp with an email & thwy denied my dispute & told me to be careful next time which i understand but as. a bank should always let a customer do a dispute with proof of fraud/getting scammed.
|
| 02/03/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Today ( XX/XX/XXXX ) I received two packages from Cash.app. These were new cards welcoming me to the app.
I NEVER signed up for this service. I have attempted to phone, including get a call back but they did not resolve. I have since submitted the request through a form.
My complaint is that there is no specific office, form or phone number to affectively address fraud complaints.
|
| 01/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I made a purchase on XXXX for a washer and dryer. I paid using the Cash App. Shortly after the transaction and before it had completed? I realized the items did not work and notified cash app. After three days they processed the transaction anyway. Fortunately I had also notified my bank who stopped payment but cash app claims I owe them {$360.00} for the transaction they paid anyway.
|
| 05/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
Ive been using cashapp for years. Recently I had a large deposit made ( large amount ) and I suppose they thought it was fraud. I currently have {$70.00} in the account that I cant deposit to my bank or send to anybody else. Cashapp disabled my card and froze my account without any type of email or contact on regarding the issue. Ive tried reaching support but no answer. please help!
|
| 06/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hi there, I was at the XXXX XXXX XXXX and was stopped by someone claiming to be a psychic healer. She requested {$260.00} in exchange for a professional healing that she would do for me at a pre-determined date. I sent this woman {$260.00} via Cash App and never heard back from her. Her handle is : XXXX XXXX I feel very emotionally and financially violated by this. Please help me.
|
| 09/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I used CashApp to purchase items from a seller on social media. When the seller did not deliver the products purchased I tried to dispute the transactions and was told I couldnt dispute pending transactions. Then when completed I was told I couldnt dispute completed transactions. Now Im out {$1000.00}, still have no products I purchased and CashApp wont even talk to me about them.
|
| 03/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I ordered a few things from XXXX and had to get a refund for something I had a certain amount in my account I received my refund today the XXXX XXXX the last time I used my card was the XXXX which brought my account to another amount I have not used my card at all and my refund disappeared out of nowhere I have a family and bills I want my money and I'm going to uninstall that app
|
| 06/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had XXXX despoits into my cash app they locked my account wont let me use it or take money out they said someone was trying to take money out and no one try to take money from my account they locked my account and I can not use my money I need my money on my account they wont let me use my money on my cash app I really need my money from my account on cash app my number is XXXX
|
| 04/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Hello I have XXXX dollars investment in my cash app account and I cant get it back because I can't verify my identity.
I need to verify my identity with state ID and SSN but I can't because I'm not American and I don't have SSN or state ID.
I already try to speak with cash app support and then told me this is the only way to verify your identity right now what I need to do???
|
| 06/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
Older American |
|
XX/XX/21 received in the mail a XXXX XXXX XXXX ( XXXX XXXX ) from Cash App - PO Box XXXX XXXX XXXX XXXX, MO XXXX. I have not applied for any credit. I have signed up for XXXX 's Protection Program & with their assistance we have tried to reach out to both Cash App & XXXX XXXX with no success. Thru further research found their has been several fraud complaints filed with XXXX.
|
| 07/14/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My identity has been stolen. An account was opened up with Cash App in XX/XX/2019. I have been attempting to contact this bank every since. In order to contact them, you must sign into your account. As I do not have the information for the account, I can not sign in and contact them.
I have been attempting to contact their fraud department for over a year now with no success.
|
| 12/23/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I received a card in the mail which I never requested. It had no information with it other than my name. I saw that it was from Cash App. I tried to reach them and they make it very difficult. I tried calling the parent company, Square, and they also can not be reached by phone. I don't know if someone opened an account under my name or this is just a way to get new customers.
|
| 08/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I immediately called the Cash App customer service line and informed them of {$100.00} that was taken out of my account without my consent or knowledge it was fraud. It was debited by XXXX XXXX XXXXXXXX XXXX XXXX. I was told file a report and I did and emailed the police report to Cash app.
I have not received the refund owed to me and been given run around know for a month.
|
| 07/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
date XX/XX/2020 {$100.00} was sent to my account, I lost my login info, tried to contat the company previous times, no response, I sent in all of my accurate information and they said that my card info they could not identify. I have all of my paper work that came with my card, I have my card and all other documents necessary to prove that it is my account. company is cash app
|
| 10/25/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I not getting my money from Cash App mobile phone company. Somebody is hacking into my account # XXXX of XXXX XXXXXXXX. I believe that donald trump or his delegee is hacking into my account and the XXXX XXXX XXXX in XXXX XXXX maryland. Somone is hacking my money when i am putting my name on something eapecially my Cash App account. I need my funds.
Cc : cnn Cc : cbs Cc : abc
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I purchase {$25.00} for stock on the cash app for XXXX and then cancel it never returned my money there's no customer service that you can reach I have text message them five times about this problem and yet there is no resolution I know one tried to reach me and this was on XX/XX/XXXX {$25.00} came out of my account and had not yet been replaced for some stop but I could not
|
| 02/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
Ive loaded {$100.00} on my Cash App Account and was Just Told Me Account Has Been Closed But I Was Told From XXXX That The Funds Were Loaded Onto My Card Ending In XXXX. This happened on XX/XX/2020 Ive Been Trying To Reach Cash App Support But They Keep Telling Me My Account Is Closed I Just Need Help Retreving Those Funds .The authorities has been contacted due to the scam
|
| 11/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
Cashapp username $ XXXX scammed me of XXXX dollars all I know is her bank which is XXXX XXXX XXXX and her last 4 of her debit card which is XXXX and her XX/XX/XXXXXXXX. I also lost XXXX to a fake cashapp representative who hacked my phone and stole XXXX from my XXXX XXXX XXXX account through the app XX/XX/XXXX. All I know is this person 's phone number and email XXXX XXXX
|
| 09/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2019 my sister sent me XXXX on cash app and I cant get the money because I no longer have access to the number that I used for the account so I tried to contact cashapp and they gave me directions as to what to do to solve the problem but it still didnt work and I reached back out to them to let them know they directions didnt work and I havent heard back from them
|
| 06/14/2021 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
i went to make a purchase in XXXX florida with my cash app payroll card and it should of had XXXX on it but it only had XXXX on it i contacted cash app and they said they would look in to it as of yet i have not heard anything i have been calling daily and it has been since friday XX/XX/2021 i dont know what to due i am on the verge of being homeless please help .Mr. XXXX
|
| 11/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2019. I sent money to what was supposed to be a business called official XXXX XXXX. I learned through them on XXXX. It's a business which provides clothing and accessories deprived off of cannabis strand names. However I semtonry through cash app to $ XXXX and never received my product or any further contact. Cash app should be liable for all assets not received.
|
| 02/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
When merchants are are unresponsive and transactions are disputed, this company does not investigate them properly, which is a violation of federal and state law, but also a violation of their card issuing agreements with visa/mastercard.
The improper investigations are due to extremely poor quality, including poor English comprehension, of outsourced customer service.
|
| 12/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My account was frozen cause of a suspicious Transaction by customer I tried to call and email cash app to let them know about what was happening. Later on someone called me as a cash app rep. Requesting information about my account to fix the problem. I later noticed that all of my money was wiped out please if anyone can help you can email me at XXXX or call me at XXXX
|
| 07/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I am a landlord. In late XXXX and early XXXX tenants sent me money via my cashapp account. It did not deliver. When I called the person there said I should delete the account and start over. When I did I was frozen out of my account. I got a loop in the app which would not allow me to login with my name.
I need this money which is XXXX.
My cashapp account was my name
|
| 09/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The cash app has to be in cahoots with the scammers. I had an issue with moving money to my bank account and hit get help. Immediately went down the rabbit hole where they took all {$500.00}. Then to insult they called back. I tried calling the number for the company and they said I had to go through the app and tried taking me through the prompts which were incorrect.
|
| 12/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I awakened this morning to a notification that my cash app account was - {$170.00}. I had over {$370.00} in the account hours before. I opened the app and checked my emails. There were no indications or transactions showing that would have caused the withdrawal. I immediately emailed customer support and explained the issue. I have yet to hear anything from their end.
|
| 08/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I was issued a refund thru cash app by a merchant XX/XX/2021 but never received the refund. It was 4 refunds {$25.00}, {$25.00}, {$15.00}, and {$25.00}. It is XX/XX/2021 and I still have not gotten my money or any reasonable solution or date of when my funds will go back into my account. I have contacted them every day in every way possible and they will not help me.
|
| 04/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
My visa cash app card was charged 3 times today XX/XX/2021. {$210.00}, {$220.00}, and {$58.00}. My phone alerted me of the charges. They were at XXXX in XXXX, MA. I called XXXX security and they reviewed their footage and could see where the transactions were made, but there is nothing they can do. I reside in XXXX, TX. I reported to cash app as well and no response.
|
| 08/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2021, I reached out to the cash app to dispute a transaction that took place on XX/XX/2021. I also reached out on XX/XX/2021, and XX/XX/2021, to try to resolve this issue. And they have failed to dispute this matter and this falls under their policy and procedures to dispute an unauthorized transaction, especially if the full consideration has not been met.
|
| 01/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash App to add XXXX to my account and never received the funds was told I had several accounts but it was my first time opening in XXXX 2020. I do have several email where I attempt to contact support service for cash app was not help to me. The only things was told to me that they don't send mobile message about funds being added to my account they send emails.
|
| 09/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I previously completed a complaint but I wasn't sure it made it to you correctly and I just wanted to make sure you received all attachments. What I'm sending now is when I applied with Maryland 's XXXX XXXX XXXX XXXX. I have to send the whole packet to you because for some reason I'm not able to send you just the necessary pages. My previous ID # is XXXX. Thanks
|
| 07/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My cashapp account was locked due to me changing my device. I sent an email from the app to have it unlocked. The following Monday, I got a reply from support to verify some information via several questions. I did that but have not heard back from them and my account is still locked! I have no access to my funds. I have sent 10 follow up emails with no response.
|
| 11/01/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I borrowed {$4500.00} from Square Capital and was required to make 3 installment payments. I made all three payments and have proof. Square will not acknowledge the final payment. I have sent them proof multiple times of the payments. They call, email and harass me attempting to collect a debt that is already paid. The loan has been paid in full since XX/XX/XXXX.
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I was contacted by cashapp support explaining that I was in violation of terms and conditions. I have {$130.00} on that account and do not have access to it. I would like my account to be reactivated or atleast be able to get my money that is just sitting there. I have bills to pay with money Im not able to have access to. It would be much appreciated. Thank you
|
| 08/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app locked my account and told me I had to open a real bank account and link my debit card. XXXX at XXXX XXXX OH told me that it can be done for sure so I opened the account at XXXX!!! And tried to connect my Debit card to cash app and its saying XXXX has changed this feat and I need my funds to be transferred from cash App to XXXX PLEASE FIX THIS XXXX XXXX
|
| 05/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
clients sent me money which they deposited in my cashapp account. Cashapp closed my account for some reason, and they won't let me access the account, or withdraw or return the funds to my clients. i've tried at least a dozen times to resolve this and keep getting a " we can't access your account for security reasons '' response at the end of the process ... ..
|
| 04/19/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XXXX money was transferred to XXXX XXXX XXXX $ XXXX 3 transactions : {$190.00}, {$200.00}, {$330.00}. Total lost was {$720.00}. I contacted Cashapp on XXXX, they opened an investigation. On XXXX, through the cashapp they said the refund was declined : we're truly sorry, but we're unable to recover your money but your report will help us prevent future scams.
|
| 12/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2019 I had three transactions show up from my checking account. {$200.00}, {$190.00} and {$190.00} were processed through the cash app. I do not have a cash app account and can not get in touch with company at all unless I create one. This company let somebody use my debit card for the transactions. This caused my account to be overdrawn substantially.
|
| 03/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I used Cash App to purchase some stock. On XX/XX/2021, at XXXX, I sold {$360.00} of stock. I have a screen shot of this sale showing the date, time, and value. Cash App only deposited {$300.00} in to my account. I have sent multiple emails to Cash App customer service - they have only responded twice, and in those responses only said " we are reviewing this ''
|
| 08/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I purchased shoes through cash app from company, XXXX on XX/XX/XXXX for the amount of {$210.00}. I have not my shoes. Cash app will not allow me to request money back or cancel payment. I also asked him when the shoes would be shipped when making the purchase. He told me it would be shipped the following week. I have reached out to XXXX for shoes, no response.
|
| 12/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My cash app account was closed because I reported fraudulent activity. Cash app closed the account not me. However I have XXXX still in that account which I can't cash it out. I've tried numerous times to contact cash app with no response. I've tried to add my new debit card to retrieve my funds but they deny me my money over and over. All I want is my money.
|
| 11/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
The complainant paid a deposit of {$40.00} via cash app on or about XXXX to a XXXX XXXX. Ms. XXXX uses twitter to fraudulently advertise her self as a model. Once deposit is made she then blocks the individual on XXXX. cash app was notified of the issue, but has failed to do anything about and to continue to allow her to use their platform to defraud people.
|
| 12/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
In XXXX of 2020, I used cash app to transfer funds to a potential landlord who turned out to be a scam artist. I went to cash app to return my funds and they refused and would not allow my banking institution to recoup my funds. The amount I sent was {$1500.00}. I filed a complaint to my banking institution but ultimately cash app refused to return my funds.
|
| 06/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
Older American |
|
THIS NOT A DUPLICATE XX/XX/21 I just received in the mail today another Visa Debit Card ( XXXX XXXX ) with a different account number from Cash App - XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX. I have not applied for any credit PLEASE NOTE : ON XX/XX/21 I HAVE JUST FILED A COMPLAINT # XXXX WITH CFPB FOR THE SAME COMPANY SAME CIRCUMSTANCE BUT DIFFERENT ACCOUNT.
|
| 07/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2021 at XXXX someone hacked into my cashapp account somehow and {$530.00} was transfered out of my account. Since then I have tried on numerous occasions to contact cashapp support to fix this matter, and still to this day no one has bothered to help me or refund my money. Its as if this isn't a problem and I'm just supposed to give my money away.
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
Received a 1099 B from Square , Inc where I received proceeds of {$2400.00} on XXXX XXXX 2020. I have reported to Social Security Adm., Federal Trade Comm., froze credit reports, reported to oig.ssa.gov. I have never done business with Square.Inc. or XXXX. Feel my identify has been stolen. Need the 1099 B done away with because I did not receive any money.
|
| 11/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
on friday XXXX of XXXX a client transfer me throu cashapp the amount of {$1800.00} and when I went to retrieve the money they had taken the amount of {$540.00} i could only takeout {$1200.00} out of my cashapp.
i have been trying to communicate with them throu email and by phone and they don't answer i also have not received any explanation on the matter.
|
| 07/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2020 {$700.00} deposited into my account. I already had money on there previously so my total balance was {$910.00}! My account is now frozen on cashapp I cant use it its disabled now where I cant even cash out my fund. My rent is now due its very inconvenient to my child and I right now I need my funds. Its very unfair to ha e my account blocked!
|
| 05/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Today is XX/XX/2020 i made a transaction today off of my Square Inc. Cash App card and it went through like normal. Then i tried to cash out some money and it told me that it was declined for some reason. So i went to an ATM and it told me insufficient funds. Which i know is not true because my cash app balance still shows that i have {$130.00} available.
|
| 12/06/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
This is in regards to original complaint i filed ID # XXXX on XX/XX/2021.
The company stated they would be crediting the {$96.00} back to me in their response to my original complaint. However, that was on XX/XX/2021. I have not received this credit and my complaint was closed. I would like to keep my complaint open until the credit has been satisfied.
|
| 08/10/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I got a card from Cash App card in my maiden name I have not applied for a cash app card. And I haven't used my maiden name in 11 years. Someone got a cash app card in my maiden name and I'm afraid they are using it for fraudulent activities banking activities and I'm afraid someone is trying to steal my trying to steal my identity and mess up my credit.
|
| 10/11/2020 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
A group of people, a team work have been taking money from my cash app account, they changed my phone number and email and they don't seem to stop. Every time I try to report it they have access to the company to make it seem it was me. Its been different people have taken from me about 2000 I have pictures I took. Please help me resolve this. I beg you!
|
| 08/01/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
So i have cash app which is owned by square inc now i have had multiple direct deposits from my XXXX XXXX unemploymemt i was supposed to recieve my retroactive unemployment the direct deposits are now 6 days late from when they were realeased by the XXXX ive tried to contact square and they just give me the run around i need help in recovering my funds
|
| 09/15/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
My money is on my cash app card and when i try to log into my account its telling me i tried too many times to register and i need try again in 24 hours, when i already have an account. I emailed them twice XXXX XXXX And i havent gotten a response. My Account is still the same as of right now and i need to access my money urgently, this isnt fair at all.
|
| 03/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
Our XXXX XXXX used the square online site to do card purchases. We received an email stating we are shutting down your square account with specific reaso. It is all over the web that square does this and all complaints are same. I've tried for days to contact square with no luck. You can't speak to anyone over the phone. Emails do not get responded to.
|
| 11/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
My account was deactivated by square a few months ago, and I have yet to receive proceeds from the sales that were processed prior to deactivation. Ive messaged them and no one has yet to resolve the issue! The funds have been held longer than XXXX days in the amount of {$700.00} ( {$670.00} ) after fees! I just need the money transferred to my account
|
| 05/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Ever since I had cash app, either Im not able to access my funds like I should or they never go through or just like I deposited XXXX dollars on Friday and now they closed my account for no reason and now Im not able to get my money off the account and nor am I able to link another bank or anything to retrieve those funds either.. .this is unacceptable
|
| 06/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was payed from XXXX To cash app and on my XXXX account it says payed but cash app locked my debit card and is not showing me my money is there or that they received it. Its been about 7 days now and I have proof that it was sent to that cash app bank account. Please reach back to me and help me. It was XXXX $ and it was sent on XX/XX/2920 thank you
|
| 01/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have used cash app for over a year. I upgraded my phone, and lost all access to my old account. I have since created a new account, and followed their links to merge the accounts, at which it will not work. I have sent multiple emails with no response. There is no phone number to contact anybody. I have over {$1.00}, XXXX that I am unable to access.
|
| 10/06/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Having problems with cash app. I was at XXXX XXXX XXXX and left my card in the machine. Whoever came after me used my card to buy a meal without me knowing. I tokd the company only the first charge was mine the second was unauthorised but they refused to issue a refund. Said i had to file a police report over a XXXX dollar sandwich charge. Ridiculous
|
| 07/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
{$500.00} was taken from my account by a fraudulent user on CashApp on XX/XX/2019. CashApp made it seem like I was only approving the message from the user and not the actual transfer of funds from my bank account to the fraudulent requestor. When I instantaneously realized what happened there was nothing that CashApp could do to disable the transfer.
|
| 09/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2019 I tried to withdraw {$800.00} from the atm. The atm gave me an error message and didn't dispense any funds. I check my balance and the funds was deducted from my account even though I didn't receive it. I tried numerous times to contact cashapp by email to file a dispute but no one has answered my email. My cashapp card number is XXXX
|
| 01/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cashapp opened an account without my authorization. I never contacted them or gave my personal information. I was sent a debit card for this account in the mail which is how I became aware of it. I have tried to call them several times but they wont answer. They keep directing me to their app but I dont want to claim the account since it is fraud.
|
| 03/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
This has to do with Square , Inc AKA CashAP.
I was sent {$800.00} on Monday, I requested a transfer to my bank account but have not received it. I contacted CashAP via email and no answer.
I also called by phone and they say they are not available to take phone calls.
This is nonsense as I need this money to pay court costs.
Please assist.
|
| 11/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I am XXXX XXXX my account was blocked on XX/XX/2020 and I have a balance of {$1300.00} with happen to be my rent money can I get my money back. Hence cant be allowed to use Cashapp anymore but I need my rent money back plz. My Cashapp they said is blocked but they dont want give my money back Account name : XXXX XXXX Phone XXXX Email : XXXX XXXX
|
| 09/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have my direct deposit going through cash app and I still have not received it my job a has sent it but it is no where to be found. My last direct deposit posted no problem but this one is no where to be found. I have no way of contacting cash app to see where my direct deposit is and it is wrong that I can not locate my money to pay my bills.
|
| 08/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/XXXX {$400.00} Sent a family member {$400.00} it was too much so they refunded {$400.00}, then I sent {$54.00} both came out of my account. I never got the refund for {$400.00}. Been fighting with them for 2 months called, email 10 times file XXXX complaint automated responded allow 2-3 days, then close the complaint and ask for a survey
|
| 09/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have filed 4 complaints and it has been weeks no update or anything im assuming they arent going to help i have 2 accts with Cashapp old acct : $ emoneyshoots and new acct : $ XXXX and I am not getting any help email is XXXX old phone # is XXXX and new phone is XXXX i need to access my old acct and grab the money from my new acct please help
|
| 05/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I accidentally made a cash app transaction that took money out of my bank account instead of my cash app. After that I logged out of my cash app for a few months out of frustration. When I came back to my cash app account, I couldn't add my credit card or send or receive money. But my money is already there. My account seems to just be frozen.
|
| 12/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
Cash app promised {$100.00} back on spending {$100.00}. Now there are denying the {$100.00} back because they falsely claim that it needed to have been {$100.00} spent. However, what I see in the app shows me {$100.00}. Their customer support has been the most frustrating I have ever seen. They sent copy and paste replies that aren't helpful.
|
| 10/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I sent {$400.00} to a friend via cash app who does not have access to that particular account. The identified number is XXXX. Ive reached out to cash app and provided them with the verifying information they asked for. They refuse to give me access to the account. They refuse to tell me why and help my further with this dispute.
|
| 02/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have XXXX stuck in my cash app account, Im not able to deposit my money to my card ; send or receive money. I have went about contacting them many times and they send me the same email saying my account has been closed. They have no telephone number just an email and I get the same automated email every time. I need my money to pay bills.
|
| 08/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have tried at least 3 times to cancel payments made by cashapp to XXXX & XXXX itunes. Ive contacted both merchants to cancel, & Ive contacted cashapp who just tells me to contact the merchants. but cashapp continues to make these payments without my approval & against my expressed wishes, taking money from my acct without authorization.
|
| 06/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have an account with cash app ( Square Inc ) with {$400.00} remaining. I have been emailing customer support about this situation for a week with no response. I am unable to send money, cash out, access my funds, or talk to a representative to see what I need to do to fix the issue. My card was disabled by cash app without my knowledge.
|
| 06/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My cash app account start declining my payments two weeks ago. Every day since I have emailed them finally after 50 emails I received a reply that the uia reported my account fraudulent. I had to send my identification and birth certificate in which I was cleared. Now my account is still frozen with my money and I already proved myself.
|
| 06/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/XXXX I received a deposit from XXXX cashapp lock my account in 12 hours and it has been frozen since contacted them multiple times on XXXX XXXX and XXXX they replied saying I violated terms of service for deposit they have lock my account since XX/XX/XXXX and refused to reopen it no matter how much proof I send in as they requested
|
| 08/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
|
|
It has been a month now and cash app had yet to give me access to my funds in my closed account with cash app. The funds are stemming from a disputed transaction for {$500.00} that was not made due to an atm error. Along with disputed transactions from unauthorized transactions with the total of those transactions totalling over + $ 1k.
|
| 07/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
We processed a payment to our company of XXXX and they said they kept funds for some other account that had a negative balance. This was from Square. We don't have any other square accounts, yet they are keeping our money.
During this pandemic, that money is vital for us to stay in business and they are fraudulently keeping our funds
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
Cash app allowed fraudulent withdrawals on my account in XXXX XXXX most of these took place on XX/XX/2021. These where withdrawals that would require me to approve which I did not. Also I did not know one of the people on the list.They all took place betweenn XXXX ; XXXXXX/XX/XXXX to XXXX ; XXXXXX/XX/XXXX. They where all in California.
|
| 07/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received a Visa debit card from a company named Cash App, issued by XXXX XXXX. It is under my name and mailed to my home address on XX/XX/2021, but I never authorized this and havent even heard of Cash App before. I contacted Cash App and they sent me an email with a set of questions, which I already replied back to with the answer.
|
| 01/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
Servicemember |
|
on XX/XX/XXXX, I tried to make a purchase using my cash app card and my card was declined. I contacted cash app support to find out why my card was declined and while I was on the phone with cash app support they removed {$2100.00} from my cash app account and money from my personal bank account that was attached to the cash app card.
|
| 08/18/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Deposited my ui benefits into a cash ap account. I purchased a new phone and tried to sign in but they locked my account for possible suspicious activity. This was on XX/XX/2020. On XX/XX/2020 they unlocked my account and unlinked my personal info and kept my funds totaling {$1100.00}. Trying to login results in making a new account.
|
| 07/31/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I received a debit card from CashApp in the mail, which I never applied for. I did not activate the card as a I was suspicious this was a scam. I looked into it a bit and found reports that it meant someone has opened a cashapp account using my personal information. I attempted to contact cashapp, but have not received any response.
|
| 12/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Between XXXX and XX/XX/2020, I was transferred a few transactions to my cash app account, totaling {$350.00}. Fortunately, I have been unable to retrieve the money from my cash app. I have tried every action possible to contact Cash App and to retrieve my cash myself but I have not been able to fix the issue please help. Thank you!
|
| 01/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2020 i bought XXXX worth of bitcoin in my XXXX and it will not let me access it at all without an i d scan, but the i d scanner will not work ( i read reviews after this, it is happening to many people ) i complained to support but they will not respond. Not only that, they have blocked me from contacting support at all.
|
| 03/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/2021 my account XXXX XXXX which was associated with my Cash App application was stolen with several transactions of {$100.00} totaling {$1100.00} which as of today I have not received any answer or solution.
They hacked my account, changing my username to somebody else 's and stole all the money I had saved in my bank.
|
| 06/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I created a Cash App account and was using the services, I was unexpectedly banned from the service for no reason and they would not disclose why I was banned except a vague " you broke our terms of service ''. I have tried to resolve this with the company and they refused to give me details or support. I have done nothing wrong.
|
| 02/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Sent {$70.00} to a CashApp user XXXX XXXX for an online purchase. Never received my product and they stopped replying to my texts after the money was sent.
They claimed their name was XXXX XXXX and that they were sending the mail from XXXX XXXX XXXX XXXX XXXX NC, XXXX Her number is XXXX I reported the scam on the app as well.
|
| 05/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Someone took {$2200.00} out of my account ( with my debit VISA card ) without my permission through Cash App on XX/XX/20. They took 4 transactions : {$200.00}, {$400.00}, {$700.00} and {$900.00}. I have a copy of my Bank Statement showing the transactions and a screenshot of my Cash App showing I did not make those transactions.
|
| 12/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have been trying to contact Cash App company for 2 of to 3 unauthorized charges for the past 3 month with no motivation to help me fix my account. Received an email that said it fell in my favor but my money was never returned. Then I was told it's past 90 days that nothing can be done about it now. I DEMAND TO HAVE MY MONEY.
|
| 09/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American, Servicemember |
|
Square company, is holding about {$250.00}. That I have collected from customers who buy ice cream from my ice cream truck. I have tried to give the information that they want on line but it will not accept the information. I have not been able to contact them by phone.
Therefore I am not able to explain my situation to them.
|
| 08/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have had multiple unauthorized transactions and tried multiple times to contact the company they have no direct number and they keep sending emails saying that they are going to have someone contact me but it has been over 6 months ago and still no response no results they didnt say anything else about it and I want my money
|
| 08/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My cash app account was hacked, my email was remove, my phone number was removed and my pin to login was change. Tried to get in contact with cash app customer support but there is no option to talk to a live representative. I have no access to the account anymore, i can't see the activity i am completely locked out from it.
|
| 05/23/2019 |
No |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I sold a phone on XX/XX/XXXX and used cash app to receive the money. On XX/XX/XXXX this person requested a fraudulent refund and they took the money out of my bank account. Ive contacted cash app multiple times and havent received a response on this matter. Ive filed a police report and fraud charges through my bank account.
|
| 08/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I can not do any mobile transfer it will not let me link my account to anything so i cam add money to my account from cash app or XXXX XXXX or XXXX XXXX my check go on another card because i work two jobs and i want to save money in my XXXX account because i feel safe with my XXXX account but it won't let me link my account
|
| 12/29/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I contacted y'all on XX/XX/20 to dispute a payment from XXXX XXXX {$99.00}, and I never got an email back about disputing it. I need to dispute it Because they billed my card without my permission. I can't get ahold of the company because they were a fraud company and shut down their business after taking people 's money.
|
| 11/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Fraudster was selling tickets on XXXX for a XXXX XXXX concert, I contacted them at the number on the post and agreed on a price. Sent the money through cashapp and they said they were going to send the tickets and then I stopped hearing from them. They wouldn't answer my calls or text messages and never sent any tickets
|
| 06/14/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Square Inc. Cash app has locked my account. My account has been locked and I can't access cash app support. They will not email me back. I have money stuck in my account. I have tried to contact them several times. And no proper response. My email is XXXX. my phone number XXXX. My cashtag is XXXX. Please contact me back
|
| 08/20/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Older American, Servicemember |
|
For the second time this week I have received a Visa Debit card that was fraudulently opened in my name. The first was from XXXX, I managed to get that account closed. The second one is a Cash APP on XX/XX/2021 this card from is Square Inc and also is fraudulent but there is no way to contact them to shut this it down.
|
| 05/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Right now with cash app has been going on since XX/XX/XXXX my funds have been frozen and no response from the company as in whats going on, I have over 800 $ worth of currency. And I have yet to hear anything going on two weeks now. After multiple emails. No way of actually calling or getting hold of customer service
|
| 11/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
On XX/XX/20 around. XXXX CST an estimated amount of {$2800.00} was transferred out of my account onto a debit card that didn't belong to me and refuses to attempt yo resolve this issue. I did not authorize this transaction and I need my money to be available to me as it has always been.Please take this matter urgent
|
| 10/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX {$220.00} ( Unauthorized transaction ) This person watched me put in my pin and stole my money.
I contacted company and followed procedures.It shouldn't take that long if a customer constantly says transaction was unauthorized XXXX XXXX $ XXXX Merchandise was not received.
I requested a right to refund.
|
| 07/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello I paid {$130.00} to someone on Cash app on Wednesday XXXX XXXX. She did not send my items to me. She blocked me on XXXX. I have found out that she has done this to multiple people. She is a scammer. She is selling items on XXXX but not sending them to the customer once we purchase. She needs to be prosecuted.
|
| 05/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I recently filed for unemployment and when my deposit was sent to cashapp they froze my account. I need that money to pay bills and cashapp wont even allow me to access it. I spoke to cashapp and they said my account will be unfrozen but they never did. Without the access to this money I cant pay for my necessities
|
| 03/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Was solicited as an employee of CashApp I was told I was being offered a line of credit and a {$90.00} deposit was needed to be sent to the user XXXX XXXX.
They ran off with my money, this is a scam, and the number I was called on from a XXXX number is no longer in service. Cashapp has not responded to 5x emails.
|
| 10/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have a Cash App account and when I purchased a new phone I tried to add the app to my new phone. The app would not add so I am unable to get the several hundred dollars off the account. I have tried every option and nothing. They keep sending me instructions to my email from an automated system and nothing works.
|
| 06/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My account with cash app was closed for no reason they say to withdraw remaining funds add bank or card it only allow the bank option when i try to link it says fail contact support for more options i have emailed cashapp at least 30 times and i dont get a response i have XXXX to withdraw but they will not allow me
|
| 04/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
CASHAPP IS A SCAM ALL THE MONEY, I PUT IN I NEVER ACCESSED IT MY NAME IS XXXX XXXX THEY HAVE NO PHONE NUMBER TO GET ALL MY MONEY BACK.
XXXX XXXX SCAMMED ME OUT OF CASH APP MONEY XXXX XXXX SCAMMED ME OUT OF MONEY MY BENEFICIAL BANK ACCOUNT IS CLOSED DUE TO THE MERGER OF XXXX.
I NEED ALL MY CASH APP MONEY BACK.
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2021 Cash app emailed me talking about XXXX XXXX had my financial information an I do not remember giving them permission to have my financial information. I am a federally protected consumer and I feel like they are violating my rights to privacy. I feel like I should be remedied for them violating me.
|
| 07/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Cash app has a promotion for a {$15.00} bonus when you invite friends and they send a payment. Twice now two of my friends have downloaded the cash app with my code and done what cash up said to do. Twice cash app has screwed me out of my bonus for some reason. They always have a reason to not give me my bonus!
|
| 04/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
Received a 1099 B from Square , Inc. in XXXX XXXX. The 1099 B stated I had received proceeds of {$2400.00} on XX/XX/XXXX. Note said Cash app does not report your XXXX cost basis, gains or losses to the IRS. I have never done business with Square or XXXX and someone has used my social security number to do this.
|
| 03/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XX/XX/2021 XXXX XXXX.
The deposit has been pending since this time.
I have called the company Cashapp 5 times and was told they would escalate the case. I emailed 10 times with no responses to any emails. Cashapp will not help over the support telephone line. They only offer email support.
|
| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash app will not allow my sister to refund me my money back in the amount of {$1000.00}. This occurred XX/XX/XXXX. I emailed them the same day. I also followed the steps that they ordered me to follow and nothing has changed. It has been 1 month. Ive contacted them via email and the problem did not get solved.
|
| 01/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
In XX/XX/2021 or XX/XX/2021 there are XXXX fraudulent transactions with the amounts of {$900.00} and {$950.00} being removed or sent from my account. It was fraud and or a scam. The funds were sent to a XXXX XXXX. I do not know this person. I did not give permission ro send my funds to this person. Its a scam.
|
| 11/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash app lies to customers relentlessly, doesnt answer the phone and when they do lie to you again, offer no actual assistance and make no effort to actually resolve problems that are in a very real way messing with peoples lives? And furthermore they close your account out of spite when you complain about it.
|
| 06/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 cash app closed my account because too much money was sent. They are holding on to XXXX dollars. It tells me to cash out but they wont allow it. Theres no way of speaking to someone only reading what they suggest you do but that also doesnt work. I would like to know I can get my money from them.
|
| 06/17/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
Servicemember |
|
On XXXX XXXX, I called XXXX to pay my sons bill. It went through a company called cash app. Ever since this happened cash app has been taking money out of my account. I tried several times calling them but no success. There is a recording stating you won't b able to talk to anyone. Im hoping u can help me! Ty!
|
| 12/25/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
XX/XX/2020 I sent money to the wrong person, and they will not refund me. I requested my money back thru the cash app station like they instructed. The person with my mom denied my request.
I am a single mother working to make ends meets for my daughter, and I. Today is XXXX, and i am hoping for a miracle.
|
| 08/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
I click the app it ask me to log in???? I'm confused at this point because it also says create new cashtag so I kno its cash app error I still have all my web recipes I hope that helps had XXXX in my account you cant call anyone and support is threw email I need my cash back I'm goin all the way with this one
|
| 03/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I was scammed through Cashapp about 2 months ago. Now the company is using my contacts to request money. I have unlinked my account and contacted cash app customer service and was advised that I would have to create a new account before they can assist me. I'm unwilling to do as I reported to them the fraud.
|
| 01/07/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XXXX my card was compromised and someone charged my card numerous amounts of unauthorized charges.
In the amount of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ive reached out to my card company server all times to dispute that this was unauthorized and they havent gotten back to me about whats the solution.
|
| 01/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2021 at XXXX an unauthorized transaction in the amount of {$2300.00} was made from my Cash App account to another. Since then Cash App support has done absolutely nothing to help me with this at all. I have opened a case and attempted a dispute, and even tried to call with no resolution at all yet.
|
| 11/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Accidentally sent money. IT WAS QUICKLY REFUNDED BACK TO ME, BUT I CAN NOT ACCESS MY REFUND AND I DONT KNOW WHERE THE MONEY WENT. AS ITS NOT HIT MY BANK ACCOUNT YET. CASH APP IS SCAMMERS AND I WANT MY {$300.00} ASAP!! THAT MY LIGHT BILL MONEY & IM IN THE HOSPITAL AND WILL NEED MY LIGHTS ON FOR MY XXXX XXXX
|
| 05/16/2019 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I received a prepaid debit card in the mail from Square Inc.
I never applied for or ordered this prepaid debit card account.
I attempted to contact Square Inc. to inquire on how this account was opened under my name and they do not have a phone number where I can speak with a live person about my problem.
|
| 04/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Transferring cash from Cash App to my XXXX account I linked my cash app 's account to my XXXX via online. Per Cash App, all cash out transactions were deposited to a XXXX account ending XXXX. My account linked to my Cash App account ends in XXXX. An estimated $ XXXX was transferred to someone else account.
|
| 03/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I opened an account with XXXX XXXX through Cash App on XX/XX/2020 and was due to receive my first direct deposit on XX/XX/2020, which I didn't. I reached out to the app, who informed me that I would receive the deposit in 3-5 business days. It is now 5 business days and I still haven't received the money.
|
| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2019 I sent {$200.00} through Cashapp to a friend. The app currently shows the payment as pending. My bank account show the {$200.00} as sent. My friend has yet to recieve the payment. I asked Cashapp to look into the problem and they say that no payment occured between the dates of XXXX and XXXX.
|
| 10/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Money was sent to me using the Square Cash App ( mobile ) from a friend on Friday XX/XX/19. The money was deducted from her account and has not been received by me to date. The company does not have phone support. I have to email them and wait 24 hours for response. I have sent two emails with no response.
|
| 04/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
There were 5 transactions for XXXX dollars that were made from a XXXX in XXXX New York XX/XX/XXXX between XXXX and XXXX that i did not authorize I contacted the company they were very rude and disrespectful hung up on me once and got rude with me several times about these charges that i did not authorize
|
| 06/20/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Cash app is my issue..I went to pay for a product for XXXX/on XXXX XXXX ( like a money transfer person to person ) my funds were refunded acc locked for unusal activity? I had sent this person more money before..I can't get no customer support.All my money is on this locked account I just need it unlocked
|
| 05/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XX/XX/23 in the amounts of XXXX, XXXX and XXXX.
Cashapp did nothing though I could prove that the person ( s ) are scammers. They refuse to refund me and close the person 's account. Cash app has debit, bank and credit cards tied to their user accounts and can easily reverse the transactions in question.
|
| 03/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I had cash app and as being scammed asked for payments to be frozen but not security features were available besides dispute transaction. I did so and told 2 days later no fraud was committed. Ended up in the hospital for months in ICU and XXXX XXXX, when able I tried to reopen the case which was denied.
|
| 12/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I applied for an account at Square and they are stating they ' can not verify my identity ' which makes absolutely no sense. I have bank accounts, credit cards, pay taxes etc and I have documentation to prove all of this. As well as a licensed LLC in my name with an EIN tied to my Social Security number.
|
| 04/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I sent money by cash app. The person i sent it to has changed their number and is no longer talking to me. I have asked for a refund but they refuse to refund my money. I have explained everything to them but all i get is a general reponse saying they do not do reunds. They are holding {$260.00} dollars.
|
| 11/02/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
I have never received my card or line if credit I have no checking it savings accts no bank ad a result if fraud and embezzlement please send me a check or card to my address I haven't received anything from you ever XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NV XXXX Thank you ( XXXX ) XXXX
|
| 06/12/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I was looking at my account because my account total looked incorrect so I was question my card company and then all of a sudden a unknown purchase from a store I did not go to was on my account. Now the card company is saying that claim can not be processed because it is now to late to make the claim.
|
| 09/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
{$2000.00} was stolen from my checking account through Cash App and they will not respond to my email regarding this. I tried fixing it through my bank but they will not refund my money as fraud because Cash App is not responding to me so that it can be proven that I did not authorize the transaction.
|
| 08/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On Friday XX/XX/XXXX I cashed out {$500.00} and {$100.00} through cash app. I got the {$100.00} deposited on Tuesday morning but the {$500.00} is still missing and its now Wednesday morning. Ive tried contacting the cash app through email and both of their XXXX accounts and Ive gotten no response.
|
| 04/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was unaware that my cash app account was hacked and was used to send {$200.00} dollars to someone. I am here to put in a complaint ASAP as I caught it early before the money has been taken out my bank account. I tried asking for a refund to whoever the money was sent to and they declined my refund
|
| 02/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
As of XX/XX/XXXX my account was locked once again because of square cash false accusations of suspicious activity a friend of mine was sending money she owed and me and cash app rejected my funds and locked my account for no reason at all I will seek legal help if this problem persists in the future
|
| 12/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I been trying to access old cash app for my bit coins and stock I have. It's giving me a no option but this. Been over a month sending the same formation for nothing.
Name XXXX XXXX Address XXXX XXXX XXXX XXXX ny Ss XXXX Cash app It's the only account who holds bit coin and stock. The oldest one.
|
| 10/21/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
Servicemember |
|
Cash App/Square allowed a user to open debit cards fraudulently using my name and address. This also caused inquiries on my credit report. They dont have a phone number for people who arent already customers so its impossible to contact them without giving them your data and becoming a customer.
|
| 07/06/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
|
|
I have used Square to receive payments for several years. Two weeks ago someone hacked their site and put a {$400.00} charge through on my account which I immediately refunded. I then continued to take payments after changing my password. Now they will not transfer my money into my back account.
|
| 05/21/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
It a company Cash App. I had set up direct deposit and it states it received it on XX/XX/2020 but did not reflect in the balance. There is no customer service only on twitter. And even there is no use. It's my pay check I need it. My health is a stack. I just want my money and do away with them.
|
| 05/11/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I have a Cash App account and I set up for my stimulus payment to be direct deposited into it. The IRS deposited it on XXXX XXXX. Here it is XXXX XXXX. And the money still not there. They have no contact phone number just email. They don't respond to that like they should. COULD you please help.
|
| 05/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Money was removed from my account, seemingly through Cashapp. I have not been able to contact anyone regarding this issue. The first transaction was XX/XX/2020 transaction # : XXXX And the most recent transaction was XX/XX/2020 transaction # : XXXX A total of {$660.00} was taken from my account.
|
| 07/09/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
XX/XX/21 XX/XX/21 money has been stolen from my cash app card, cash app support has sent me one or two responses and then stopped, I need my money back ASAP, I worked hard for that and now my account is left on XXXX for the second time not by my doing, one purchase for {$76.00} one for {$15.00}
|
| 01/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/20, I tried to use my Cash app debit card to make a {$75.00} purchase at XXXX. The transaction was declined but it was deducted from my balance anyways. My account history shows that the transaction was declined too. I notified Square but they have not returned the funds to my account.
|
| 06/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had my unemployment going into my cash app account via direct deposit and they disabled my card. It won't let me get the rest of my money out of the account because they suspended it. I emailed them and they said i violated the terms and agreement. Which i didn't. Everything comes in my name.
|
| 05/07/2020 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
|
|
Web |
|
|
XX/XX/2020 Nine charges for {$2.00} each by a merchant Cash App*. {$18.00} total.
I do not use Cash App or any service like it. I have only had this benefit prepaid card for a few weeks. I can not dispute these types of things because it is a prepaid card. No one has had access to this card.
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent the money and the person 's cashapp got banned and after cashapp kept closing my tickets and stopped responding on XXXX saying that they put in void notification but my bank saw nothing of a void notification they closed the ticket and stopped responding.
This payment was worth a XXXX
|
| 04/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 I was scammed out of XXXX dollars I contacted the scammer asking for a refund or to send my money back and was blocked I then sent a complaint to cash app about the issue with proof and they still didnt want to help with the issue Im having a hard time right out Im out of work
|
| 05/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/XXXX on my cash app account, {$150.00} was sent to $ payingclient but was not authorized by my but one of my friends thats has their fingerprint on my phone and I tried canceling it and requesting it back but no answer. I already removed the fingerprint security to a number password.
|
| 08/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was scammed by someone I met online. They asked me to cash a check with I later found out was a bad check followed by them asking me to transfer Bitcoin to them in the amount of {$950.00}. I later called Cashapp who I made the transfer with and they said there was nothing they could do.
|
| 03/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cashapp closed my account after I won the cash-app trivia THEY host on XXXX.
My payment from them FAILED, and then they closed my account.
Payment from $ CashAppTrivia {$24.00} for # CashAppTrivia This payment was canceled for your protection which triggered to get my account banned ^
|
| 06/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
The company is cash app they freeze my account with out contacting me letting me know anything they fail to ask for Verifiable ID an to respond to either of my emails I been contacting them for 4 weeks now an they fail to communicate back if some can kindly contact me at XXXX or XXXX XXXX
|
| 05/11/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On today, XX/XX/2021, I had two transactions taken out of my account, sent from cash app to an anonymous. The two transactions were for {$150.00} and an additional {$50.00}. I have already contacted my bank, I have to wait til the charges arent pending so I can start the dispute process.
|
| 04/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
There is no human being to talk to. You have to contact customer service through the app, but since I did not create or authorize this account, I do not have the log in information and are unable to contact the company to report that this account was created fraudulently by someone else.
|
| 08/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Ive been locked out of my cashapp account with {$560.00} since XX/XX/XXXX with more than 5 email attempts at contact to unlock. I verified my account. Still no reply. I unlinked my bank account then re linked it with no success. No actions have been made by cashapp to help help my issue.
|
| 03/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Friday XX/XX/2020 my cash app account was locked again do to false accusations of suspicious activity that was not committed I simply tried to add money from my bank account to my cash to pay a bill that is due I dont understand why cash app continuously locks my account for no reason.
|
| 08/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2020 my uncle sent me {$200.00}. On XX/XX/2020 Cashapp locked my account due to what it called suspicious activity. I contacted Cashapp to request the account be unlocked. I explained that I need my money to pay rent. Cashapp hasn't responded and still have my account locked.
|
| 05/21/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Cash app has been down since XX/XX/XXXX at XXXX i have contacted customer service 6 times I've XXXX them because they have no direct line to verbally speak to someone still no word from cash app nor XXXX XXXX im XXXX havent ate they havent released a real time statement or anything.
|
| 12/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hi my email that link to my cash app is XXXX and there was money STOLEN from my cash account more than once and cash support is no help they act like they dont know what I'm talking most of tje time they ask me the same thing over and over again please help i havw proof of everything
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
Square loans me money according to algorithms having to do with my sales activity. I called them to ask if i deposited money into my accout would it impact my loan eligibility. Its a yes or no question. No matter how many times i asked them they said things just to avoid my question.
|
| 11/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I needed to close my cash app account so i transferred the funds to my husband we got the email saying he had received the funds so i permanently closed the account. Shortly after that the payment to my husband failed and i cant login to the closed account. Where did my {$820.00} go?
|
| 09/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/19. {$140.00} was taken from my account. When I contacted CashApp I was given a list of things to do, I complied. No one contacted me since and my $ has not been refunded. I believe CashApp screwed up. That transaction was simultaneous with CashApp refunding me for atm fees.
|
| 07/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I used Cash App to pay {$1000.00} for a service for my business, but the employee didnt complete the service and disappeared. I contacted Cash App support and they rudly refused to investigate or even learn more about my situation. They did not solve my case or do anything about it.
|
| 05/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My CashApp account was taken over by scammers and over {$9000.00} has been stolen from my accounts. I have contacted cashapp and all the did was close my account for violating TOS. CashApp security is lacking or this wouldnt have ever happened, and I desperately need my money back.
|
| 05/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
On XX/XX/2020, my balance on cashapp was {$45.00}. On XX/XX/2020 my balance is -XXXX, There is no record of any transactions. So {$45.00} just went missing and there is no one to speak to or even a way to communicate this to them. It is my honest belief that CashApp stole my money.
|
| 04/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
DATES- XX/XX/XXXX {$350.00} So basically what happened my friend sent XXXX dollars to me through his cash app and i received XXXX, i bought stocks worth of XXXX dollars and XXXX dollars got vanished from cash app and i have evidence in form of XXXX file and transaction history too.
|
| 07/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Cash app was contacted on XX/XX/XXXX XXXX about a XXXX dollar and a XXXX dollar Bitcoin transaction that was a scam I was involved in they didn't reply to the email for two days in which they told me they could not issue out a refund because the Bitcoin had already been processed.
|
| 10/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I reported my card to cash app as stolen, the cancelled my card never put a provisional credit on the account even after the police report was sent to them. They cancelled the card again and said they were closing the case. XX/XX/XXXX I lost a couple debit cards and credit cards.
|
| 08/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Using cash app I was to purchase Bitcoin and then send it to this cash app address : XXXX I sent {$260.00} on XXXX and {$70.00} on XXXX to XXXX XXXX XXXX. He was supposedly the one who upgrades software for this job opportunity at XXXX XXXX. I was referred to him by a XXXX XXXX.
|
| 05/22/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Square representatives refuse to provide a trace for my money transfer to my bank account, which did not show up in my bank account and the money is missing. Square refuses to provide customer service and refuses to provide a trace on this money and will not help their customer.
|
| 07/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I asked XXXX on my phone to " Call Cashapp '' and they dialed a known scam number. I ended up losing access to about {$15000.00}. I immediately contacted Cashapp to gain back access, but after going through their entire verification process they still refused to give me access.
|
| 05/29/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/19 I transferred {$30.00} to a vendor to make a purchase. The vendor did not provide the item as discussed and blocked all communication. I reached out to XXXX to cancel, reverse and refund my transaction. I explain that the vendor was committing fraud via their platform.
|
| 08/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash app account closed my account due to violation of their terms of service I asked for explanation as I do not feel I have done any wrong and this was done in error but I keep getting the same run-a-round all Im asking for is an explanation.What transaction/term of service/
|
| 11/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My account was not working normally so I contacted them. I received an email on XX/XX/XXXX from support after contacting them for help. They told me my account was closed and are not replying to my questions. I have not done anything out of the ordinary in the past few months.
|
| 01/04/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
Older American |
|
Received a XXXX debit card from Square , IncXXXX on XX/XX/2021. Instructions with card was to activate card through their Cash App. I did not request this card. A phone number or contact information for Square , Inc. was not included in mailing. I have no way to contact them.
|
| 11/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I purchased a pair of XXXX sandals for XXXX from XXXX on XX/XX/2020. I haven't received my money back or sandals. Now I waited 30 days and I was texting her and she stop responding. So I contacted my bank and I received a temporary refund from my back and then they took back.
|
| 01/25/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
XX/XX/2019 {$14000.00} +Bitcoin {$930.00} The company closed my account without notice, contact with them only will email and XXXX, after few days later, the last mail says You will not be able to cash out funds from this company, I ask them again and just ignore my inquires.
|
| 04/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app is the worst if you make a transfer they'll cancel your transfer for no reason without even verifying with you like that's unprofessional if you ask me i transfer a XXXX to my sister it was cancelled and now my bank taking me through changes this is not right at all
|
| 01/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
Contacted Cash App after debt/credit card opened in XX/XX/XXXX. Reported unauthorized card opened on behalf. Contacted Credit Bureaus. Sent documentation of account opened account to Cash App. Again in on XX/XX/XXXX Cash App credit sent to my address, without authorization.
|
| 01/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX XXXX, I sent money to a person for a product that I was scammed for and never received the item. I was sent an invalid/fake tracking number but CashApp declined my claim and my bank is saying that I used a P2P merchant service even though I claimed item not received
|
| 10/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had {$1500.00} withdrawn from my Cash App account ... it was unauthorized they hacked my account. I have emailed Cash App support numerous times and they will not response to my emails about my account being hacked. The date was Saturday XX/XX/2020. The amount {$1500.00}.
|
| 09/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American, Servicemember |
|
I opened a CashApp account on or around XX/XX/2020, and deposited {$50.00} to get the account started, and now I can not contact them to have the {$50.00} returned to my bank account! I tried going to their website but received a message saying that page can not be reached!
|
| 06/16/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
{$1500.00} was taken off my cash app card and the person was claiming to be an associate with cash app and they were going through the process of enabling my card that they temporarily disabled and suddenly the person I was communicating with disappeared along with my money
|
| 03/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I got scammed through XXXX XXXX and cashapp out of $ XXXX.I was trying to call XXXX costumer service about a reoccurring amount taking out of my account. Went online searching for XXXX support billing. Got a number and called them and from there I started getting scammed
|
| 11/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I never received an item I ordered from XXXX. I filed a dispute with Cash App on XX/XX/2021. I've yet to hear anything about my dispute and in the policy cash app stated it's 10 days until I hear anything and still have yet to hear anything from cash app about my dispute.
|
| 07/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Concerning RECEIVING my my NYS UNEMPLOYMENT BENEFITS, CASHAPP CLEARLY DOESN'T RESPECT PPL OF XXXX COMMUNITIES when it comes to XXXX PEOPLE AND ITS COMMUNITY. THE disbursement of my NYS funds cashapp is NOT FOLLOWING. I AM SO TIRED OF CASHAPP AND ALL OTHER MOBILE BANKING.
|
| 12/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I fell for a sugar daddy scam and he stole my cash app account. I want the account shut down but I cant contact cash app at all Ive tried call and everything. They dont have a help line and you have to have access to the account for you to go to the support and get help.
|
| 10/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I sent XXXX $ From my XXXX XXXX XXXX prepaid edd card one time transaction to a friend on his cash app on XX/XX/XXXX on my and it said it failed but then the funds never made it back to my account and its been a while n still havent received the funds back from cash app
|
| 07/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Cash app was suppose to direct deposit my income tax refund this year and I have not received it yet from the irs. I have called the cash app team along about this issue and other relating issues but they have not resolved my problem and only provided a reference number
|
| 02/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
CashApp aka Square Inc closed my account with 0 notice with a balance of {$650.00}. They gave me an option to transfer monies into my bank account, so I did that. I went to the bank and pulled transaction notes and they reversed my {$650.00} And its no where to be found
|
| 06/24/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
My cash app account Visa card was hacked and funds taken. Tried contacting Cash App but they don't have live customer service to speak with. It only communicates by email and the email is generic and no response or days later and again generic reply and nothing happens.
|
| 10/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent money to a fraudulent company that I thought were legit. I made 2 payments to a guy from the app called Cash app. They didn't come through with their promise, so I asked for a refund. I forgot how long they said the refund process is, but ita way overdue by now.
|
| 06/28/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I am having a problem with my cash app. They closed my account but still accepted my direct deposit from my job and I can't get the remaining XXXX that is just sitting there. My cash app is linked to my email which is XXXX my phone number is XXXX my name is XXXX XXXX
|
| 02/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On XX/XX/21 I was given a return of XXXX from cashapp in which I was scammed for by another person whom I gave no permission to use my account The said account that the money was returned to is closed and I cant withdraw my final funds or cash it out to another card
|
| 06/17/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
XX/XX/XXXX I received a refund in the amount of {$100.00} my first cash app account was hacked. I created a new one I still have the old debit card I didnt cancel the company said they they cant put my refund in the account even though it is my name and same address
|
| 04/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I lost about {$800.00} dollars from cashapp. I trusted this website to make and keep family and friends payment secure and safe but they decided to close my account and take all my money in it rather than contacting me about the issue and trying to get it resolved.
|
| 10/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Was scammed over cash app. I attempted to try and talk to a representative but they all sent me the same generic response. Id like my XXXX back. I was scammed and I asked a refund and they denied it. Horrible customer service impossible to acty have a conversation
|
| 02/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
|
Ok I try using my cash app card kept saying exceeded my limit I never got cash this particular day XX/XX/2021 so I tried to contact support services got someone supposed to reset my limit so I can use card but soon as I try using card all my money XXXX was zapped
|
| 07/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
I cash app money to Someone in the amou it {$82.00} dollars .Which was deducted from my bank account.. The person cash app was cancelled before receiving the money Which mean Cash was suppose return my money back to my bank and they never did and refuse to do so.
|
| 04/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I used Cash App to send {$30.00} from my debit card to another user who ended up never giving me the goods for the money. Cash App refused to help and when I filed a chargeback dispute with my bank, rather than comply with the dispute, Cash App closed my account.
|
| 10/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
XX/XX/2019 unauthorized payment to XXXX XXXX XXXX through CashApp {$30.00} XX/XX/2019 unauthorized payment to XXXX XXXX XXXX through CashApp {$40.00} I did not authorize these payments and XXXX XXXX XXXX did not receive them. CashApp refuses to refund my money.
|
| 08/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Cash app is refusing to give me access to my account. I keep telling them i did not unlink the account. I would like to just withdraw my funding which is about {$3200.00}.
If i cant do it i feel like they can withdraw it to the bank on file or send me a check.
|
| 11/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I paid for services that I have never received. I reached out to the merchant and they told me that they will give me my money back. They never did. I have proof of the merchant tell me that they would send me my money. I hope you could help me with this issue.
|
| 06/09/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/XXXX cash app has locked my account due to suspicious activity they stated i would access to my accoint in 24 hours and i contacted support everyday after by email and my account has money on it that i can not access i get no support response from them
|
| 09/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
Without requesting it, I received a Square business debit MasterCard in the mail. There was no enclosed explanation, and the only instructions were to activate the card via some Square Dashboard which I have never used, especially not as a business proprietor.
|
| 12/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
Received robo call from XXXX stating my account had been hacked and I needed to do something about it. I got an operator on the phone and she told me the company name was Cash App. When I asked where they were located she hung up. Never heard of this company.
|
| 10/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
XX/XX/2020 for {$40.00} the company only connects with members by email and never respond or help resolve the issue, the transfer was never received so I requested a refund but theres no way to refund the payment because it doesnt show on the persons account
|
| 07/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Was not notified of investigation status or results
|
|
Web |
|
|
My cash app account was locked on the XXXX of XX/XX/2020 I contacted cash app support team and send several mails and XXXX on XXXXr no one responded to me I cant transfer cash or pay bills I want my account unlocked.cash App doesnt have good customer service
|
| 04/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I placed an order via the drive thru at XXXX. I did not get what I ordered. I attempted to contact XXXX and got no response. I disputed the charge with the bank and they asked for the same information 4 times while not conducting any type of investigation.
|
| 10/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I purchased an item on XXXX. Sent the payment via CashApp. Coming to find out, it was a scam. Called my bank, and they said because the App is a third party app, that there is nothing they could do.
Requested a refund, only for the refund to be declined.
|
| 08/11/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I tried using my Cash App debit card to make a purchase at XXXX. The transaction was declined, but the amount was removed from my Cash App balance anyway ( minus a 10 % " boost '' ). Basically, I should have {$65.00} more in my Cash App balance than I do.
|
| 09/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Servicemember |
|
They have took out a total of XXXX dollars that are unaccounted for. They also said I took out increments of XXXX out of an arm. My bankstatensnts and transactions don't match. They just keep blowing me off and have even closed my account for no reason.
|
| 01/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Square recommended that I close my cashapp account to resolve a card attached error and then subsequently banned me from the service. I was never told why. No transaction issues. The forward a copy of their tos and close any ticket that has been opened.
|
| 06/11/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I made a payment of {$5400.00} to XXXX XXXX on XX/XX/2020 and they are saying that they never received the payment. The employee ID number of the customer service representative alleging this is XXXX. His name is XXXX XXXX. His location is XXXX, XXXX.
|
| 07/09/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
Servicemember |
|
The SquareUp company has taken money from my card as an adjustment without ever providing the benefit of an accurate accounting explanation, verbal or banking statement that legitimately supports the deductions.This wreaks of absolute Theft and Fraud!
|
| 05/15/2019 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
I paid for a cab ride with my credit card and Square Inc saved my email and linked it to my credit card. I used my emails years ago paying for a transaction and did not agree for them to store my information and transmit it to different transactions.
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had a cash app account with Square many years ago, and someone sent me a payment to it, but I have not been able to open the account. After providing copies of my id and other steps as requested, the company stopped responding to COUNTLESS emails.
|
| 08/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I signed up for Square Payroll services, Square debited my checking on XX/XX/2021. The monies were never sent to the payee and I was locked out of my square account I have emailed and called square more than 10 times and I haven't received a reply,
|
| 06/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
$ XXXX Email : XXXX Someone withdrawn XXXX dollars from my cash card unauthorized it was reported to the place that it happened which also got the police involved who advised me to dispute the charges and this company refused to refund me my money.
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2021 cash had saying sent a payment of XXXX to cash app that i never received. called back they advised me contact you due to it being a third party. i'm so confused cause there are no funds on my cash app card nor sent to my bank account.
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
So my cashapp account and card was frozen or locked XX/XX/XXXX XXXX, I was trying to purchase something then my cashapp card declined when it was money in my acc .So then XX/XX/XXXX XXXX my card declined again .So now I cant send money or spend it.
|
| 04/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
My cash app card was lost ... Once i got my replacement card in the mail i tried to activate said card to access my money and it wont let me. I have made several attempts via their support system and emails ... No responses or any kind of solution.
|
| 01/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Hi this app is not letting me have a account ever time I open one the close it saying I violated the terms and its a lie because all I do it get money from family members or send them I am not scamming or breaking any law they being unfair with me
|
| 10/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My personal cash app was frozen due to a XXXX lien placed against my XXXX XXXX. Cash app froze my account leaving me in a very bad financial situation. They froze it without a court order or judgement against me and are refusing to unfreeze it.
|
| 03/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
Received card which we never applied for - no phone numbers on the credit card to attached paperwork. Attempted to call Square and phone system is temporarily not available ( for the last 7 business days ) Emails sent every day with no response.
|
| 11/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I was using cash app and someone hacked my account and took XXXX on XX/XX/2020 and also XXXX XX/XX/2020 I emailed cash XX/XX/XXXX and they told me i couldnt do anything unless request a refund, which wouldnt make sense because someone hacked me.
|
| 08/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/20 I received an email at XXXX EST from cash app stating my email and phone number have been unlinked from my account without my consent. I now am unable to access my {$5900.00} balance in my cash app business account. Cashtag is $ XXXX
|
| 07/15/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I received a sum of money ( {$4300.00} ) on my account, right before cashing it out, my financial institution closed up my account, I complained and mailed but no help and Im seriously i need of funds These all happened on Monday XX/XX/2020 2020
|
| 09/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
On XX/XX/2021 I accidentally sent XXXX to a individual through Cash App. I reached out to the person requesting a refund. They haven't responded. They also did not accept the refund. I reached out to Cash App support team. They did not respond.
|
| 10/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
They terminated my account saying I violated their terms. They refuse to tell me what violation and will not issue my funds to me that they are holding. A roommate sent me funds for his portion of the rent and they are holding over 500 dollars
|
| 08/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My unemployment payment was deposited into my cash app account on XX/XX/XXXX and XX/XX/XXXX of total of {$3300.00} from a XXXX. I have request cash app to refund my money because i dont know this person and no response or refund from cash app
|
| 07/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Hello, I was using a cash app to purchase stocks and boosted my account up to {$500.00}. I sold some stocks that I no longer wanted and suddenly my account was closed. My money is still on their app and they closed my account with no warning.
|
| 01/20/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash app by square is deducting money from the account but the card is declining during transactions and they did not notify any consumers of an issue with this and have no time table for a fix. No way to contact them outside of social media
|
| 08/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
Ive been scammed through this thing called covid health care program. I was XXXX and gave them my bank information and sent money through cash app. I also gave my social security number. I want my money back and I dont know if Ill get back.
|
| 01/22/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
During 2018 many unauthorized transactions occurred through Square XXXX amounting in the theft from my checking account of many thousands of dollars. I have contacted Square XXXX 7 times over the past month and they do not respond properly.
|
| 06/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to send money to another person
|
|
Web |
|
|
MY CASHAPP ACCOUNT IS COMPLETELY FROZEN AND I CANNOT GET MY MONEY OFF MY ACCOUNT. IT IS $XXXX AND IT IS THE LAST OF MY MONEY TO FEED MY KID. I NEED TO FEED MY SON PLEASE HELP ME. MY CASHTAG IS $XXXX, MY NAME IS XXXX XXXX, MY EMAIL IS XXXX
|
| 05/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I spoke to someone regarding the purchase of an item. We reached an agreement and I sent him {$200.00} on the popular app, Cash App. After I sent it, he never replied and blocked me. This all happened XX/XX/19 from XXXX XXXX to about XXXX.
|
| 06/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XXXX Cash App withdrawal from my personal checking account on XX/XX/2021 for the amount of {$50.00} {$100.00} {$50.00} I do not have a cash app account.
I contacted my Bank and Cash App this is what I was told to do to resolve this issue
|
| 10/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX I tried to send money via Cash App. I received a text that the money was going to be refunded for my protection. I tried sending {$200.00} twice for a total of {$400.00}. After 2 months, my digital wallet is still showing {$0.00}.
|
| 04/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
My identity was stolen. Someone opened an account in my name with Cash App. Cash app wont close account unless I provide them account number. I dont have the account number but I can provide the information that was used open the account.
|
| 01/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XXXX2020- I sent {$160.00} via cash app to purchase goods. The goods were never received & several attempts to contact the seller were ignored. Cash app has no available dispute options and my bank is refusing to assist with the dispute.
|
| 03/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
At XXXX on XX/XX/2021 Somehow an individual was able to hack into my Cashapp account which was linked to my XXXX banking account and fraudulently transfer {$450.00} to themselves, also diable my phone notification so that I was unaware.
|
| 08/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Friday, XX/XX/20, I prepaid for services through the digital forum Cash App. When the time for the services arrived, the provider had stopped communication. I requested a refund and have not heard back from the provider or company.
|
| 07/08/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American, Servicemember |
|
Cash app is holding my money and locked my account. Ive been sending e-mails for 4 days now and no response. From what Ive heard from other people is that they lock the account and keep the money. I cant even pay my bills or buy food!
|
| 05/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed by cash app. I had XXXX took out of my bank account. Someone called my phone acting like customer support from cash app and got my debit card number. Once I woke up all my money has been drained from my checking account.
|
| 04/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Sent a payment of {$40.00} on Cash App to $ XXXX on XX/XX/20. Did not receive merchandise from seller. I emailed Cash App support for a refund/cancel payment. A refund could not be granted since the merchant already accepted payment.
|
| 04/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On Sunday XX/XX/2020 I Initiated a XXXX $ transfer from cashapp to my bank account ( chime ). Cashapp told me my funds would arrive on Tuesday XX/XX/2020. Cashapp took the XXXX $ from my cashapp & never deposited in my bank account.
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The money that was on my cash app was for my mother over {$1000.00} is missing I want my money for my mom she just had XXXX XXXX cash app did not care nor did they try to even come to a resolution please help me so I can help my
|
| 03/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
Servicemember |
|
Today, XX/XX/2021, I received a cashapp card and a XXXX card in the mail. I attempted to contact both customer support lines, however, both required an app download and to sign into an account. Which I do not want to sign in to.
|
| 11/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Make a purchase of an XXXX XXXX XXXX XXXX XXXX in Offer Up and pay for it through cash app, today I received the package, inside came an empty box. The person I pay through the cash app is called XXXX XXXX. I have your account.
|
| 08/09/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Yesterday night at XXXX ; XXXX a visitor accessed my phone when I was showering. She opened my phone and made a cashapp transaction to herself of XXXX XXXX she became uncooperative saying she doesnt have access to her account.
|
| 11/15/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
My card was used without my consent after I lost my wallet. Cash app took weeks to respond to my claim. I had to file two to get a response. They then denied my claim within a few hours of me sending the requested information.
|
| 06/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I sent a person XXXX $ to go as a down payment on a XXXX XXXX XXXX they accepted the payment of cash app n XXXX, said they were on the way but never showed XXXX $ gone down the drain. I need my money bck was saving for a car.
|
| 01/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I had got scammed by a man who wanted me to pay rent in his room for rent but he never sent the keys and I lost {$1000.00} on the XXXX dollars on Cashapp. The company did not return the money as they said it was already gone.
|
| 06/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
I was wanting to know if I would be receiving my stimulus check to my cash app card? I just now ordered and ask for a new one the text message told me the check is on the way so do that mean it automatically goes to my card?
|
| 07/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem with direct deposit
|
|
Web |
|
|
I was supposed to receive my direct deposit on my cash app car and then all of a sudden my cash app card is cut off. I tried calling cash app support and they stole {$150.00} from me and then started asking for XXXX pictures
|
| 04/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
Servicemember |
|
I have received four cash.app prepaid debit cards in the mail this week with my name on them. I have contacted the company and they refuse to assist me with closing the accounts because I do not know the log in information.
|
| 05/24/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Cash app froze my account for getting direct deposit sent to my account when my cash app is verified froze my account with {$500.00} on it wont let me send it withdraw it or spend it and have not reached back to me at sll
|
| 12/31/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I received a Square debit card that I did not sign up for. The card had my name and was mailed to an old address ( parents home address ). I contacted the company to investigate. This did not show up on my credit report.
|
| 01/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
hello, i deposited crypto currency into my XXXX wallet to exchange into USD with cashapp. when i sent the money they closed my account and arent sending me back the XXXX i deposited and are refusing to get back to me.
|
| 01/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/22 my cash app account was locked AFTER I deposited {$300.00}! I am not able to use my cash, speak with a human or use my account. I have contacted the company almost every since then and have not heard back.
|
| 12/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
i paid for a course training and a XXXX guy scammed me using cash app one for {$600.00} and the other for {$100.00} in XXXX i would like my money back XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX {$100.00} XX/XX/XXXX {$600.00}
|
| 09/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was buying a laptop online and she said i need to pay her before she sends it and then I sent {$70.00} to her after that she said she already sent it but didnt give me any tracking number and now shes not responding
|
| 06/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had cash app account with XXXX in it and they lock or took my money with no reason well it was because MI UIA got that all tooking care of but they still haven't release my money if theres anyway you can help please
|
| 06/25/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Filed a complaint. Received a response followed the direction of the response but i still have not received access to my funds in the new account the okd accoung was closed by them so ive received no more information
|
| 05/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2020 charges started coming from cash app. These were not authorized transactions. Total lose {$14000.00}. We have canceled the debit card used, notified our bank. But have been unable to contact cash app.
|
| 12/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
Cash app withdrew money from my bank account after I closed my cash app account. Someone fraudulently disputed money they sent me to send to someone else. These two people may have conspired to steal money from me.
|
| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/20 my cash-app card has been frozen. I make a living by XXXX XXXX XXXX XXXX. This is one of the ways my clients pays for my merchandise. How can this company freezes someone account without notifying them.
|
| 12/18/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I tried to send someone {$80.00} and cashapp said they refunded it I dont even see the transaction from my bank statement but cashapp took the money was supposed to be returned Thursday its not Friday and no money
|
| 12/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
XXXX payments needs some significant regulatory action. They should be liable for Reg E liability and not banks. Financial Institutions have no control over and can not protect people the way the app creators can.
|
| 04/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash app closes my account out for no reason i ended up getting my irs stimulus check through cash app and it wont let me cash out the money that I need Im without a job due to this pandemic and that is all I have
|
| 12/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Square told me last Tuesday my funds should be sent to my account within 48 hours and its been nearly over a week now and I still havent gotten the deposit this is the second time I contacted CFPB about the issue
|
| 12/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
ON APPROX XX/XX/2021 MY CASH APP ACCOUNT WAS DEDUCTED {$120.00} FROM AN UNKNOWN PERSON. i IMMEDIATLEY NOTIFIED CASH APP BUT ABOUT A WEEK LATER THEY REFUSED MY REFUND EVEN THO THEY KNEW IT WAS FRAUD AND/OR A SCAM.
|
| 02/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
My complaint number XXXX was closed without explanation. The company stated that an attachment was available but there is no way to open any attachments. The issue is still unresolved and CashApp refuses to help.
|
| 04/22/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was XXXX on the XXXX the people who did it used my face to unlock my phone than proceed to drain my bank account. Cash app completely didn't care that I was XXXX and XXXX and that their app was used to do it
|
| 10/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I noticed charges from XXXX XXXX, which I did not authorize.
Cash App refunded 2 out of 3 charges and sent me a new debit card. They are giving me the runaround about the third charge and I am very frustrated.
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/20 at around XXXX my Cash app card started declining transactions and I have money in the account I emailed the cash support and nothing was resolved I have sent several emails and nothing is being done
|
| 05/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Between Monday XX/XX/2020and XX/XX/2020there has been 3 transactions totaling {$70.00} sent from my account that was not authorized I contacted the cash app company to get my money back and they where no help.
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have almost {$6000.00} on my cash apo card I have deposits made and I sold a car and the person sent payment via cash app now my card will not work my money is stuck on my card and nobody will respond to me
|
| 08/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My account was closed due to charge backs I don't know what that is I never had issues tell this popped up today. I just want my account reactivated or be able to get the money off of it. This is cash app btw
|
| 10/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Hello, I am the account owner, and I want y'all to review my request again. And my cashtag is $ XXXX. And proceeded with my verification for my bitcoin wallet and approved it because I am the account owner.
|
| 04/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XX/XX/2021 XXXX XXXX stole my phone then took XXXX dollars out of my account!! Then Another incident where XXXX XXXX stole something of important and also took money out of my account. My cashapp account
|
| 12/02/2020 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
|
|
Web |
|
|
i have unauthorizations charges on my XXXX XXXX card on XX/XX/20 one for {$2.00} and {$250.00} And {$1.00} And {$1.00} and on {$2.00} And {$1.00} and {$1.00} cash app the phone number is XXXX XXXX XXXX XXXX
|
| 09/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I HAD {$78.00} IN MY CASH APP ACCOUNT AND SOMEONE JUST TOOK ALL THAT MONEY AND TRANSFERRED IT OUT OF MY ACCOUNT THEN THEY HAVE NO PHONE NUMBER TO CALL ONLY TEXT AND THEY ARE NOT RESPONDING TO THIS INCIDENT.
|
| 10/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I haven't heard back about my XXXX verification wallet. It says it is still pending, and I will hear back about it in 1 or 2 business and 1 and 2 business days have been passed. My cash app tag is $ XXXX.
|
| 06/12/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Last year XXXX cashapp took XXXX off my card. When I called to report this. They closed my account. I made another account to report it and they also closed that one. They will not give me the money back.
|
| 01/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
This lady was doing my taxes of 2020 and had my whole refund and simulus sent to her account not mine Ive been in touch with the IRS The first account is mine but the second account I have no clue about
|
| 07/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
XX/XX/2020 Cash app linking to bank account unsuccessfully because the bank or the cash app people have it blocked i have XXXX dollars on my cash app card that needs to be deposited into my bank account
|
| 11/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Square cash ( cash app ) ubruptly closed my account two months ago.I have XXXX dollars in that app that they will not let me cash out. I have emailed them 8 times with absolutely no response whatsoever.
|
| 11/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
XXXX XXXX, 2021 I disputed an unauthorized transaction deduction from my square cashapp account and have not received a response. I informed them of the unauthorized transfer and they will not respond.
|
| 07/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
i stayed at a hotel and they held XXXX dollars for hold authorization the hotel said they released the funds and cash app says they domt know anything about the money and I have never received it back
|
| 11/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I had XXXX in my cash app. I then addedXXXX dollars for XXXX total. When I swiped my card at XXXX 3 minutes later it was declined and the XXXX then deducted to XXXX left.
Cash app stole stole XXXX
|
| 09/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX money was pulled out of my account {$1900.00} thru cash app to XXXX XXXX XXXX processed the chargeback reversal in the amount of {$1900.00} to Cash App Bank XXXX XXXX on XXXXXXXX XXXX # XXXX
|
| 09/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I contacted the company and was told Im they could not give me any information on the issue at which time I inquired about a refund that to was not an option due to them donating money to charity.
|
| 06/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I have a cash app account with Square inc and my account has been blocked or frozen I cant remove my cash or transfer it. I Have emailed the company several times with no response. Please help me.
|
| 12/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX.I only received XXXX back there was a month worth of computer generated messages and than I just recently got the response saying it approved and now the claim is closed.
|
| 12/07/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XXXX XXXX my Cashapp virtual card was charged {$590.00} and {$65.00} from a company called XXXX. I notified cashapp about the fraudulent charges and they have not refunded my money back to me.
|
| 06/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Payment was not authorized my XXXX wife was trying to navigate my phone the phone. The app glitched and sent money to wrong person. I did not authorize this transaction and they refuse to help me
|
| 10/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I requested a refund on cash app from merchant and the merchant declined is and cash app cant refund me and my bank wont refund me because I transferred the money from my account into cash app
|
| 05/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I sent a payment on XX/XX/2021 to my sister and it went to the wrong cash tag. the money never was touched cash app denied her request to gain access and is refusing to refund me my {$1000.00}
|
| 09/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2019 I received a {$40.00} payment through cashapp. When I went to pull it off onto my direct deposit card it closed my account and now I have XXXX in my account that i cant get off.
|
| 07/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
per cash app terms funds should be able to get deposited once posted to cash app, i tried to deposit funds and cash app has locked funds. im trying to make a deposit and its not allowing me.
|
| 12/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I used Cash App to purchase a number of stocks. On XX/XX/XXXX a number of fraudulent transactions occurred in my account resulting in more than {$8000.00} being stolen.
XXXX XXXX XXXX XXXX
|
| 08/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I received money from a couple of friends and they closed my account. They emailed saying I can cash out the money to my bank but whenever I try, It just fails. Please help me get my money.
|
| 07/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2020, I was scammed {$200.00} by someone through cash app. I reported it and requested refund. But nothing happened. I did not get refunded and the scammer still has cash app account.
|
| 04/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I had an unauthorized transaction come out of my account. Their process for dispute charges is not available on my account. I attempted to contact the company but they wont take phone calls
|
| 10/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On Friday XX/XX/2019 I let someone use my phone to make a call and they sent money to their self from my account I contacted the company ( Cashapp ) but they keep trying to avoid the issue.
|
| 01/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
|
|
Cash app closed my account for no reason now has my money on the account Nd I cant access my money or cash out my money cash app disabled my card XXXX XXXX XXXX XXXX XXXX XXXX XXXX Nc XXXX
|
| 06/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have a account with cash app my card is not working I can see my balance I still have money on my account my money came from my unemployment Its been 2 weeks now and nothing have changed
|
| 08/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Contacting y'all back about case XXXX like I say I did contact XXXX, XXXX and your agent from cash app told me that y'all already made a dispute for XXXX XXXX and case number was XXXX.
|
| 01/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
XX/XX/21 - I received a visa card from Cash App that I need not request or open. The company has no listed phone number for assistance. I did not request this card or open this account.
|
| 01/07/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
My husband purchased a gift card through Square for our children. Our children can not access the funds. We tried to contact Square to fix the problem but we can't reach any department.
|
| 05/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I was using my cash app just fine at the gas station before leaving out of town. Next thing I know my cash app is frozen when I tried to send money to my little brother so he could eat.
|
| 07/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My cash app account was locked after my friend tried to send money it's been this way for over a month and no response from cashapp my children are doing without because of this XXXX..
|
| 09/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash app has inconvenience me on all levels.
All my purchases are being declined, can't reorder new car, website not working, and they need a representative for calls this just XXXX.
|
| 11/25/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
Received cash app visa in the mail that I never applied for. Cash App / Square Inc. does not have a phone number and I do not want to give them my information to get them contact me.
|
| 01/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XX/XX/XXXX there was fraudulent transactions to the amount of {$400.00} and on XX/XX/XXXX another total of {$730.00} was fraudulent transactions made as well with out my permission!
|
| 11/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
There is {$340.00} has been transferred from my bank account to cash app without my authorization. I tried to fix this issue with cash app but they didnt do anything in this regard
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I had investment information and I printed it out. Now the account is deleted and the money is gone. But I received XXXX on the XXXX and XXXX accounts. I have all the information.
|
| 07/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Last year 2020 I made I account to cash app had my benefits sent there from unemployment on XX/XX/2020 cash app shut down my account they still have my XXXX and I cant get it off
|
| 10/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Sent {$260.00} to a client for cash app and misspelled name and sent by accident cash app will not help get a refund and the person keeps denying my refund and wont send it back
|
| 10/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
{$350.00} incoming payment to cash app. Cash app denied my payment on purpose and there is no customer service to talk to about this. They then put the money on hold for 4 days.
|
| 04/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Investigation took more than 30 days
|
|
Web |
|
|
I contacted Square Inc to send me statements for my form 1099b but no action was taken. The deadline for filing taxes is around the corner and need my form 1099b and statements
|
| 04/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I sent an email regarding my direct deposit and received a response back that my direct deposit had been received by the bank but, the funds have not been applied to my account
|
| 09/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I sent a payment via the CASHAPP service to pay for XXXX and the payment never arrived to the daycare. I can not reach the company, they have not responded via XXXX, or email
|
| 05/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have XXXX in my account and every transaction I make gets declined, I cant withdrawal any money or send any money to people, says I dont have enough money in my account..
|
| 04/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Using the XXXX Cash app, I accidentally sent money to the wrong user. I contacted XXXX about the issue, and they offered me no recourse because the payment was " instant ''
|
| 06/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Square , inc owes me {$1000.00} and they refuse to return my funds back to as of XX/XX/2021. I've verified my identity to them and they currently havey account restricted.
|
| 03/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Square says they cant provide monthly account statements for my square card and XXXX XXXX says that it is only handled through square even though they are the card issuer.
|
| 08/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Based on a XXXX promotion, the company offered {$100.00} off my next purchase of {$100.00} or more, but did not honor this promise after I made a qualifying transaction.
|
| 09/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Using cash app I cant login in my old account I had a large amount of funds on there they dont have a number to contact them and I keep getting the run around over emails
|
| 03/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I tryed to send money to someone and it said scam and the next morning it said account closed and I have to send my son money so I need that to be fixed cash app $ XXXX
|
| 05/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
I have money On my Card and I can withdraw Anything and this happened about 4 days Ago and I have Bills to pay and these Nooo way I can take it off Ive tried everything
|
| 05/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I paid a fake company money without knowing I canceled immediately cash app told me they refunded me I dont have the money that was debited from my debit card {$600.00}
|
| 10/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
A fraudulent merchant kept trying to charge my card, Cash App would not stop them from trying to charge my account and closed my account instead of correcting the issue
|
| 12/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
After I sent XXXX XXXX a letter complaining that their investor day was not open to all investors, my Cash App account was frozen and I have not been able to use since
|
| 03/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
|
Received a cash app card.I never applied someone used my social security number.I called the company they said they closed my account and that I should file the report
|
| 01/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/2021 in the amount of {$40.00} i contacted support several times and only recieved order a new card as a response nothing bout the money taken without my consent
|
| 11/17/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Locked out of cash app and now I cant access and they wont merge the two profiles after I provide the correct information. I have thousands of dollars in this account.
|
| 10/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Started from XX/XX/2020 until now and it was two the value of XXXX and it could be more I deal with XXXX XXXX XXXX and I don't have a receipt or all the purchases
|
| 03/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
Cash App has no customer service #. My phone was stolen on XX/XX/2020. The culprit asked Cash App for a Code to change my cash app PIN & stole money {$1000.00}
|
| 08/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I used cash app to sell my camera, the funds never showed. Cash app then demanded more money. I still have not received any fund due for the sale of the camera
|
| 08/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I got scammed out of {$490.00} on cash app. I tried talking to cash app and they wont give me back my money. I went through my back and they wont help either.
|
| 01/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
I was depositing my XXXX to cash app and cash app randomly closed my account now my XXXX says pending while my account is closed. They're not giving it back
|
| 07/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I cashapped a person XXXX and the person ended up deleting all forms of contact and not delivering a product. I have proof of contact and records of payment.
|
| 12/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I contacted cashapp 5 times and all they asked was to ask the person for my money back. The person clearly had scammed me for my money and was unresponsive.
|
| 12/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I tried to gain access to my cash app account but it's associated with my old phone number. I tried to verify my identity but they refused to allow me to.
|
| 09/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Money threw Cash App.posted but can not get my card since XX/XX/XXXX money just sitting has sent Cash app several text all is said we willget backwith you
|
| 05/25/2019 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I purchased a {$50.00} Cash Card from Square Card to load as an app on my phone! I can not access cash and they wont send me a Debit Card to use my money!
|
| 02/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent {$500.00} to a third party which cashapp facilitated. It turned out to be fraudulent, and when I asked cashapp to reverse the charge they refused.
|
| 10/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
All of my stimulus checks weren't sent to an old cash app account they are not letting me access my old account or funds which are a significant amount.
|
| 04/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I'm reached out to cadhapp sinceXX/XX/2020, they have not resolved my situation after they said they will work with my bank & have not resolved anything
|
| 06/05/2019 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Cash app. Not new user friendly, unclear instructions ... lost {$30.00} twice trying to cash out. It sent money undisclosed to me. No help from company.
|
| 07/11/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Cash app is not allowing me to add my debit card to make transactions on my account. I couldn't send money which is what made me try to update my card.
|
| 05/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
CashApp has had my account frozen for 6 months, Ive emailed them 5 times and no response. I am unable to send or transfer the money I have on there.
|
| 11/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received in the mail an unsolicited Square debit card with my name on it. I have never had an account with Square nor did I request a debit card.
|
| 08/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have a balance of {$2500.00} in my cash app and they have closed my account and I can not even log in to my account. Please help me get my money
|
| 05/30/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
About {$2000.00} were taken from my account and they are not cooperating by not investing my claim. I need help getting my hard earned money back.
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My phone was stolen. And XXXX usd ( two transactions XXXX usd each ) were transfered to someone named XXXX XXXX - XXXX XXXX XXXX XXXX, XXXX XXXX
|
| 07/12/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
In XXXX i did not authorized my friend to use my phone to send money from my account to her account by using Cash app. The amount was {$1000.00}.
|
| 11/02/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
Cash app will only help me if I have the bank card number. I lost the bank card so they will not help. They will not answer the phone or emails.
|
| 06/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I added {$1300.00} to my Square cash account to buy bitcoin and hours later my account was frozen and i could not csh out my money in my account
|
| 06/12/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
cash app has my personal funds held. it won't allow me to send or use any funds. i reacted out to them and sent multiple emails and no response
|
| 11/11/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
Older American |
|
Opened Cash App Company managed to take {$960.00} out of my bank/cash app.
Contacted many times. Stated they will call back with no call backs
|
| 10/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Someone else used my debit card on cash app and made charges to my account. No way to get a hold of anyone to take care of this transactions
|
| 06/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Basically the seller was suppose to send me a XXXX controller for the XXXX $ that was sent.I inquired about it and the seller blocked me.
|
| 01/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
XX/XX/XXXX {$110.00} to XXXX XX/XX/XXXX {$120.00} to XXXX XXXX refuses to give me my money back for these transaction that were fraudelant
|
| 10/03/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX at XXXX my cash app took XXXX $ off of my cash apl card account. I tried contacting them. I wasn't successful at all. 0
|
| 10/14/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
CashApp closed my account that has existed for a couple of years. No warning. Nothing. They are refusing to communicate any details.
|
| 01/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
XXXX debit cards were opened without my authorization. They were also sent to an old address. This was a result of identity theft.
|
| 09/26/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Square inc is terrible when resolving disputes between customers when debiting too soon for funds between business and customer.
|
| 07/20/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
per terms of cash app terms and conditions funds should be able to be transferred to bank account attached to cash app account.
|
| 06/25/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My cash app account was hacked and sent out two payments. One for XXXX and another for XXXX that cash app will not refund to me
|
| 07/20/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have money on my cash app and cash app is not allowing me to deposit my funds to my bank. please help me retrieve my funds.
|
| 04/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XX/XX/XXXX I sent a payment for a. Product I never received. Cash app said to ask the seller for money back. It was declined.
|
| 10/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XX/XX/2020I sent XXXX XXXX XXXX for a pair of shoes that has never gotten to me. I made this transaction through cash app.
|
| 08/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2020 fraudulent activity, withdraws were made through both my fianc and my bank accounts By Cash App./Square Inc.
|
| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
on XX/XX/2019 my friend used my cash app to XXXX from my account to her account. but i complaint but i did get great help.
|
| 11/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Yea they toke all my information n they blocking all my bank accounts n taking my money n XXXX n California state lottery
|
| 12/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Cash app has stole at least XXXX thousands dollars off my dollars from me my name is XXXX XXXX I want to be Paid in full
|
| 12/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/XXXX $ XXXX XX/XX/XXXX {$41.00} was took from my cash app account after I lost my phone my card was in my case
|
| 01/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I applied for benefits and gave my information and I never got a response please call me my name is XXXX XXXX XXXX
|
| 06/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed and when I tried to get a refunded as my product was not received Cashapp would not give me a refund
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On the XXXX of XXXX. It was an unauthorized person get into my cash app. And took out funds. In the amount of XXXX
|
| 06/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
Contacted cash provided by XXXX XXXX, They credited there account with my own funds.. with out my acknowledgment.
|
| 06/30/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
That person was SCAM me and I TRY to request to money back to my account but that person BLOCK AND CHANGE NUMBER
|
| 05/03/2021 |
Yes |
- Debt collection
- Payday loan debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
The cash app .com kerps calling my families and telling them my private information and won't leave them alone
|
| 07/18/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Funds are suppose to be able to be released into account and cash app is not allowing funds to be distributed.
|
| 08/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem with a check written from your prepaid card account
|
|
Web |
|
|
Cash app scammer said XXXX send me money and I gave him my information and he threat to use my ssn for a loan
|
| 03/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I tried to send money through cash app, but cash app refused payment. And I still haven't received my refund.
|
| 01/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app closed my account due to violation of terms and noe I can't cash out my XXXX balance in the account
|
| 10/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
Cash app didnt refund my money after someone hack my account and stole my money and send it to there account
|
| 04/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I Purchased bitcoins through CashApp for investment but noticed it was scam companies.
please see attached
|
| 06/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Calls about cash app that I do not have. They ask everyone to call XXXX - please put a stop to this fraud.
|
| 12/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On CashApp, someone sent themselves {$160.00} dollars with my debit card. They stole XXXX dollars from me
|
| 04/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to send money to another person
|
|
Web |
|
|
I can not obtain my cash app card balance or approve any transactions because I can't log into cashapp
|
| 08/20/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
After I canceled a payment I was trying to send my money got token from this company I never heard of.
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
XXXX on XX/XX/XXXX Ive contacted no response to get my money back from this unauthorized transaction
|
| 01/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
{$80.00} taken out from two different customers without authorization when services were performed!
|
| 07/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
The app says you do not allow me to link my bank account. It's my money and I wish to use the app.
|
| 11/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Account was closed on XX/XX/19 when only action I took was due to what their support told me to do
|
| 01/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
`Y'all send the cash-out deposit to the wrong account. It was for {$34.00}. I need to dispute it.
|
| 01/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received card from cash app that I did not open. Can not get hold of person to close account.
|
| 12/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cashapp closed my account unfairly and would only send my money back to my bank if I paid a fee
|
| 01/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I reported an error transaction almost a month ago, I have not received a provisional credit
|
| 05/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Cash app has frozen and locked XXXX on my account also have disabled my card without warning
|
| 07/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
My account was closed with no reason and now I cant get access to the account or the funds.
|
| 06/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My Cash App account is locked and no one has contact me about how I will retrieve my Funds!
|
| 07/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
Someone keeps opening cash app cards in my name and sending to a relatives address.
|
| 10/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XX/XX/2020 it was taken out of my bank account from cash app that was not approved.
|
| 07/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I am trying to link my cash app to my XXXX bank card and it keeps telling me I cant
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
Cashapp has repeatedly XXXX me ot of money by fraudulent activity totaling XXXX
|
| 03/13/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
The bank is closed and XXXX a impersonator pretending to be customer support
|
| 05/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was trying to send money from my cash app to my bank and it wouldnt let me.
|
| 05/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Cash app is hacked. Ad targeting. XXXX. Mirrored devise for XXXX XXXX XXXX.
|
| 01/05/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
My cash app has been hacked numerous times now including my stimulus money
|
| 07/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Need link my account with cash app and XXXX is preventing me from doing so
|
| 05/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I have money on my cash app and it wont let me deposit it or send it.
|
| 06/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Funds arent able to get deposited from cash app to bank account
|
| 08/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
It would not allow me to transfer funds into my bank account
|
| 07/03/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Funds arent able to get sent or deposited into bank account
|
| 06/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
They closed my account any wont let my get my {$25.00} out
|
| 06/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Funds are not able to deposit to bank account on file
|
| 01/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
A cash app account was opened using my information
|
| 06/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
I have a cash app account thats has my legal money
|
| 12/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cashapp froze my account without telling me why.
|
| 06/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash app can not link XXXX accounts anymore.
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Unable to link XXXX to external accounts
|
| 04/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I'm trying to cash out from cash app
|
| 08/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Help opening account with cash app
|
| 06/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
Trying to link to my cash app
|
| 06/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
XXXX let me recieve a card
|
| 02/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/01/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Phone |
Servicemember |
|
|
| 01/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 01/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 01/31/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Phone |
|
|
|
| 01/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 01/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 01/28/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 01/26/2022 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Trouble using the card
- Problem with direct deposit
|
|
Phone |
|
|
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 01/24/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 01/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
|
| 01/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 01/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Referral |
|
|
|
| 01/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 01/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
Older American |
|
|
| 01/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 01/19/2022 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
|
| 01/19/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 01/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Phone |
|
|
|
| 01/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 01/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 01/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Phone |
|
|
|
| 01/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
|
|
|
| 01/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 01/13/2022 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
|
| 01/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
|
| 01/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
|
|
|
| 01/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 01/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
Older American |
|
|
| 01/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
Older American |
|
|
| 01/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 01/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
|
| 01/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 01/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Phone |
Older American |
|
|
| 01/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 01/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Phone |
|
|
|
| 01/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Referral |
|
|
|
| 01/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 01/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 01/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 12/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 12/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 12/30/2021 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Phone |
|
|
|
| 12/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Overdraft, savings, or rewards features
|
|
Referral |
|
|
|
| 12/29/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 12/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 12/29/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with additional add-on products or services
|
|
Phone |
|
|
|
| 12/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Phone |
|
|
|
| 12/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 12/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Referral |
|
|
|
| 12/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 12/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Phone |
|
|
|
| 12/25/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 12/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 12/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
Older American |
|
|
| 12/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 12/22/2021 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 12/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 12/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 12/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 12/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 12/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 12/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 12/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 12/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 12/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 12/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 12/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 12/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 12/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
Servicemember |
|
|
| 12/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 12/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
|
| 12/05/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 12/03/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 12/03/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 12/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 12/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 11/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 11/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 11/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 11/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Add-on products and services
|
|
Phone |
|
|
|
| 11/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 11/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 11/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/22/2021 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 11/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Phone |
|
|
|
| 11/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 11/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Phone |
Servicemember |
|
|
| 11/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Referral |
|
|
|
| 11/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 11/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
|
|
|
| 11/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 11/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
Older American |
|
|
| 11/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
Older American, Servicemember |
|
|
| 11/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 11/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
Older American |
|
|
| 11/11/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 11/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 11/09/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Postal mail |
|
|
|
| 11/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 11/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 11/05/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 11/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 11/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 11/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 11/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 10/31/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 10/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
|
| 10/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 10/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 10/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 10/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
|
| 10/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 10/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 10/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Referral |
|
|
|
| 10/22/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 10/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 10/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 10/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 10/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Referral |
|
|
|
| 10/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 10/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 10/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 10/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 10/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Phone |
|
|
|
| 10/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 10/12/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Phone |
|
|
|
| 10/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
Older American |
|
|
| 10/12/2021 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
|
|
| 10/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 10/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
|